Thryv

Given the times that I have interactions with the Thryv members, it has been really cool. They were always very helpful in all the concerns that we had, specifically at the beginning. If I try to contact to do questions to the person who was the first to reach out to present to me what Thryv is, she is always very accessible and always there to help us out.

Working with them has an indefinite impact, because of the fact that we’re staying out in front of my marketing base, people have made comments about some of the stuff that Thryv’s putting in along with the stuff that I have pushed onto my social media platform using Thryv as the pusher when I go onto it and download the picture and push myself a size where they’ve got set up for the month. The business, it’s improved. I was doing it before but it’s made a definite difference.

So far, the business is slow. It's the wrong time of the year. I know this area like the back of my hand. People ain't picking up phone books or looking at phone directories. I just got a call 15 minutes ago from a person who wants me to pay $130 a month to put me on 60 directories and all over search engines, and lead finders. I don't do that. I find my own leads. I'm old-fashioned. It's time to get back to the basics, the word-of-mouth and face-to-face. All this technology screws and goes down. When the power grid goes out, everybody is gonna be confused.

I've looked at my coupons and they don't have picture. I don't know how to put them up because I'm doing everything from my mobile phone. I don't have a PC, so the deals I'm offering, I just have a tag there. I don't have a picture. So far, things have always been good. I’ve got three deals going on so I wish they could put a picture. They can dig them out from my website. It’s on Google. If they put a picture with it, it would help me a bit. But I don’t know if they could do that. I’m paying for one phonebook right now and I’m getting one county. It's a big county. It’s got two major cities and it’s got the local airport, the airport that gets to plane the President if he wanted to. I'm a bit late on the payments this month. But so far, anything I’ve asked them to do, they've done. They responded very well.

But the only thing I really got a B-minus for Thryv was the email shows an advertisement. The lady said she bought a house in Bungle, Tennessee and offered to work three days a week. I couldn't meet her. She wants me to take her keys, and pay for a Realtor. I went to the bank and checked it out. I have to be licensed in the state of Tennessee to sell property. And I told her, “I’ll go check this property out.” And I’ve not heard anything back. I’ve not seen the keys yet. So I don’t know if that was a scam.

HomeAdvisor and Charter called me and they were soliciting calls because I have a service number. I’m getting so scared, I've only been making so much a year. If I go $1,100 over, I have to report that because I don't make that much. I've done three gardens in May, I got $120 this year, so next year isn't looking too great. But I’m paying them.

The customer service staff are always friendly and very professional. If I have issues, they take care of it. It works and everybody is happy. If it’s not broken, I’m not worried about it. There are other things that are breaking that I gotta pay attention to. It’s like insurance. You wanna be taken care of well while you’ve got it and then when something happens, you wanna be able to look back and say that you’ve got it, which is the same thing with DexYP. When somebody calls and says that they saw us online, that’s great. It’s not very often at all that I can go back and ask how they found us. It’s usually that they found us on our website, which we’re in the process of revamping. Very rarely do I hear that they found us in the phonebook. Nevertheless, DexYP has always been great.

Once upon a time, we were solely yellow pages but they were very helpful in helping us consolidate our advertising. We are primarily referral-based and we are nonprofit and spending the money on the yellow pages was very costly, so DexYP worked us through a more cost-efficient product. I appreciated that. Plus, they weren’t trying to upsell us. We were very frank with our needs and that was after 20 plus years of very pricey yellow page advertising statewide and multiple ads. We started paying attention and looking into the cost and realizing that it really wasn’t cost-effective for us because we didn’t need advertising per se, but they were very helpful in identifying a product that would work for our needs.

We have a very easy relationship with DexYP. We keep it pretty much the same year to year. Every now and then, they reach out and have a question about some of our services to see if they can augment or just tweak the way the keyword searches however technically it is that works. So, I can tell that there is somebody paying attention to our account and reaching out to us and asking questions. They are working to make sure we are getting the best bang for our buck.

I've sent them certified mail and called the bank repeatedly. Each month the charge is "temporarily removed" while the bank does more research, and then I get charged again the next month. It's beyond infuriating. Thryv has me on the hook, I'll be canceling the monthly charge every month for the coming year apparently. The salesperson was so convincing, the software sounded so great, and I think even the salesman didn't realize that he was selling me a product that the company would not be delivering, but was delivering only in part. You get your annual subscription, $59 per month and then get forced to upgrade to $199 if you want to get the thing you were sold. I will continue to fight it every month.

Over the past two months we have been lied to multiple times, uncovering several discrepancies in their stories. When they discovered we weren't going to roll over and give up, they now refuse to respond to emails or phone calls. They even double billed our account last month and won't credit the amount back to our credit card. Customer Care won't even respond as they've promised. I have been spending $18,000 per year with them and couldn't be more disappointed. This is my 40th year in business and have never treated a customer so poorly.