Thryv

Thryv Reviews

Yellow Pages / Dex Media

About Thryv

Thryv, Inc. owns the easy-to-use Thryv end-to-end customer experience software built for small business that helps over 40,000 SaaS clients with the daily demands of running a business. With Thryv, they can get the job, manage the job and get credit. Thryv’s award-winning platform provides modernized business functions, allowing small-to-medium-sized businesses (SMB) to reach more customers, stay organized, get paid faster and generate reviews. These include building a digital customer database, automated marketing through email and text, updating business listings across the internet, scheduling online appointments, sending notifications and reminders, managing ratings and reviews, generating estimates and invoices and processing payments.

Pros
  • All-in-one management
  • Digital tool integration
  • Easy payment acceptance
Cons
  • No costs listed online
  • Short cancellation window

Featured Reviews

Venice, FL
Verified purchase
Thryv was offered to us by our corporation as part of our franchise buy-in. Once we were set up in it, everything's right there for us to use. It's very easy. Everything's good an...

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King Of Prussia, PA
Verified purchase
Thryv's service is extremely valuable. They've helped out my social media presence and probably net me a client or two extra a month. ... I love their customer service. They are q...

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What is Thryv software?

Thryv is an all-in-one business management software program. It provides small business owners with a single platform to handle the essential aspects of running their businesses, such as staying organized, getting paid faster, reaching more customers and generating reviews.

Some of the features that Thryv offers include:

  • Customer relationship management
  • Social media management
  • Online presence management
  • Customer communication
  • Marketing automation
  • Reputation management
  • Sale and payment acceptance
  • Scheduling and appointments
  • Document storage and sharing

This software helps business owners automate tasks, such as social media posting, while keeping focus on the customer, and it comes with 24/7 customer support and flexible training.

There are plans available for three users, eight users and unlimited users. Each plan has features to help you reach customers, get paid, stay organized and generate reviews, but more expensive plans have increased features. There are also add-ons available, including medical privacy security, search engine optimization and Thryv leads.

What does Thryv do?

Thryv helps you focus on customers. The software makes it easier for customers to find you, whether it’s through your social media or company reviews. It also encourages interactions between you and your customers by sending you notifications and reminders when they reach out. Customers can book online, and you can communicate through automated messages.

Thryv also lets you send cost estimates, invoices and receipts, and it can accept credit card payments at competitive rates. Thryv works with PayPal, Venmo, Square and Apple Pay, among other payment processors. It also integrates with QuickBooks and other bookkeeping software to help you keep track of your income and expenses in one place.

Finally, Thryv connects with various other online tools to help you handle every aspect of your business from one platform, including advanced scheduling of social media posts, automated marketing and secure document storage. Complementary tools include WordPress, Zoom, Yelp, Facebook, Twitter, Instagram, Square and LinkedIn.

How much does Thryv cost?

Thryv doesn’t list prices online. It offers three separate plans, but the cost of each plan varies based on your needs. Thryv creates a custom proposal based on your business, taking into account its size and projected growth. Thryv has a six-month mandatory subscription term that automatically renews, and you save 5% by choosing semiannual payments.

Thryv offers potential customers a free demo that lets you see if the software works for you before committing.

Thryv FAQ

Is Thryv HIPAA compliant?

Thryv has a HIPAA-compliant add-on that secures your account per federal privacy guidelines.

Can you cancel Thryv?

You can cancel Thryv or its upgrades and add-ons within three days of purchase for a full refund. If you’re outside the cancellation period, you must submit a notice to terminate at least 30 days before the beginning of your next subscription.

What services are available on Thryv?

Thryv offers a variety of business services, including estimates, invoices, scheduling, online booking and automated communications.

Is Thryv worth it?

If you’re a small business owner, Thryv is often worth it. Having all the parts of your business localized on a single platform is convenient, and the software keeps you organized and up to date. It can also increase your online presence and draw customers to your business. However, not everyone appreciates the six-month term with auto-renewal or relatively narrow cancellation window. For most small business owners, though, having social media, appointment booking, bookkeeping and all other aspects of business management in one place is a major benefit.

Thryv Reviews

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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed March 21, 2024

    We were having some issues with the company we were using so we entertained the idea of using a new company. Thryv was the most affordable, and they offered comparable benefits that we didn't wanna lose with the other company we had. Thryv's service has been valuable. Marshall is extremely helpful and with great customer service. Most of the time, when there is an issue, they properly handle it and get things rolling and help with resolving the issue. Being able to talk to somebody when there's an issue is important. They are usually available to talk when there's something going on.

    I'm happy with Thryv. At first I thought the portal and the website where everything is managed are user-friendly, but as I'm using it more, there are some things that I think could be tweaked to be a little bit more smoother integrated better for the user. For some reason, it automatically wants to have me on a different time zone than I'm actually in. I had to manually go in and change that based off of a customer's response to getting a notification about an upcoming service date. There are a lot of spam messages being brought into the Thryv Business Center. It could be from people visiting our website, but it is a lot more than we had ever received when we had Town Square. I don't know why that is or if it's becoming more prevalent right now on the internet.

    Then I get a little bit confused with the integration into QuickBooks. I thought that it integrated all the clients and all of the customers, but it didn't integrate any of the previous invoicing. When I looked at the portal or watched the videos, everything should be going but it's not and I'm not 100% sure why. But it's not the deal-breaker because I have QuickBooks that I use. It's just something that I thought was going to be integrated in when I set up the integration between QuickBooks and the Thryv Business Center. That aspect of it did not sync through.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 14, 2024

    I was looking for someone who would handle my advertising, and I came to Thryv. I was looking for something that is just like the Yellow Pages. "You put an advertisement out there. We advertise it for you, sir." I didn't know that I had to keep up with it, change things, and do this, do that. I just wanted my name to set out there. I'm more of a field rat, and the technology of Thryv is too tedious for me. I didn't understand it. For me, it's too technical. If I was in an office, I have somebody in the office who monitors the text messages, and it's great. I'm just lost in the computer era. So, there's nothing wrong with the technology if you can use it. I really like Thryv. I just don't know if they're pushing me to get up at the top because I don't know that field.

    I talked to a rep one time and tried to explain and she said, "Well, if you wanna get up the top, you need to do this or you need to go a different route," which would have cost me more money. I'm trying to keep the cost down as much as I can. I don't hate them. For the amount of money I'm putting out, I don't think I should spend almost $400 a month. I'm not even using a lot of the facilities they have. They could say, "Hey, Wilfred, we've been noticing this package that you have, you're not using none of these. So why don't we restructure your package? 'Cause you pay for a lot of stuff that you don't even have a clue what to do." Sometimes I can't even open up a package.

    I would still recommend Thryv to a friend if they can handle a computer. I love their credit card feature. However one time they cut me off, and I didn't like that. They cut me off without notifying me what it was. They sent me emails. I barely check my email. What happened was my credit card was renewed. All the dates and stuff had changed. So, if somebody had reached out to me verbally instead of texting me and sending me stuff, it could have made a difference. We had to make a payment right then for we didn't run a credit card, and that wasn't nice.

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    Thryv
    Response from Thryv
    Wilfred,
    Thank you for letting us know. It's helpful to hear.

    -Allison B.

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      Verified purchase
      Customer ServiceInstallation & SetupStaffReliability

      Reviewed Jan. 4, 2024

      Thryv is a good service. It's helped me communicate with people better and design the website better. Overall the experience has been mostly positive, but there've been a couple of hiccups. We use the SMS texting through our phone line to communicate with patients, and Thryv all of a sudden needed this document signed confirming we were authorizing to use SMS. They had the wrong information on the document. I kept trying to get them to change it. They kept saying, "Sign it. Sign it. Sign it." We only had two or three days which was a short notice. Our SMS got discontinued for a few days. We can't have the SMS discontinued. I had everybody starting to be trained to text instead of calling over and over again and leaving a message if I can't answer the phone.

      Thryv finally corrected one wrong thing. The name of the business didn't even appear on it and they had my old cell phone number as a contact number, which is no longer anywhere in Thryv. It seemed they pulled the beginning information when we first enrolled with them on that form. None of it was up to date. It took a while for them to at least fix the phone number. But they didn't fix anything else. Finally, I sent them a signed copy so we could get the SMS working again. They have a guy that's helped me with training and he's helped where he could, but a lot of stuff is out of his control. I had a few questions about some of the setup, and when I called customer service, they couldn't understand the problem that I was describing. I had to try to talk to Jacob about it. Sometimes he's able to get an answer.

      With the texting feature, it's a lot easier to communicate with patients. Also, I put the appointments in there so they get texts, email notifications and reminders for their appointments. We had our records portal which was very unreliable. It didn't send reminders like it was supposed to. I was happy when we had this new service with Thryv that patients can get reminded a lot better. It's cut down on no shows.

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      Response from Thryv
      Thanks for letting us know, Holly. Good feedback for us!

      -Allison B.

      Verified purchase
      Customer ServiceStaffProcess

      Reviewed Dec. 30, 2023

      I met two individuals for Thryv at a large trade show in Ontario, Canada. I clicked right with them right away. I'm a small business owner. So, I’m trying to find a company that worked well with smaller companies instead of being a massive conglomerate and being a QuickBooks-like software that has way too many bells and whistles. Thryv's follow-up was amazing. So coming back to California and starting the process with them was very smooth. Their onboarding process was very, very easy. They did a ton of hand-holding and weekly meetings. They really took the time to make sure that I was comfortable with it. I use Thryv for invoicing and calendars, and CRM is the number one thing I use it for. The CRM was a huge thing for me because it was all in one spot and not my phone. So, the idea of combining everything was very, very beneficial to my small electrical business.

      I've owned the business for 13 years now and I've been very stuck in my ways of using six different apps to do what Thryv does in one. So, Thryv combines all my other little ways of doing things into one system, which is incredible. The transition changing over to Thryv was very, very smooth. When I dealt with my onboarding rep and account rep, it was amazing. My onboarding specialist was Kyle and he was phenomenal. I had 40 meetings with him all through FaceTime and Zoom, and walked through and handled stuff. But he's also a busy man and he doesn't just have me. He was my onboarding specialist that had a bunch of different people.

      Thryv has a system called ThryvPay, which was not the smoothest process for me coming from a company like Square. My clients were getting double charged. The payment wouldn't go through. They just have that done spinning wheel. My clients that trust me were complaining about how the payment system worked. But my account rep wasn't versed in the inner workings of how ThryvPay was working. So, their feedback was to call tech support but that is a dead end every single time. I have never had a positive experience with the support center of Thryv. I had two extremely negative run-ins with their tech support. I will never call their tech support again. They are rude and inconsiderate. They treat you like dirt. But the software itself and what they do and my direct contacts are phenomenal. But they're lacking empathy and customer service on the follow through. I can't always get ahold of my onboarding rep and account rep.

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      Response from Thryv
      Great news, Erik! Thanks for the feedback. We appreciate you.

      -Allison B.

      Verified purchase
      Customer ServiceStaff

      Reviewed Dec. 17, 2023

      I like that with Thryv, within the general area of where I operate, there's an actual physical person I can call, text or email if I have any issues or I can go online and communicate in the chat as well. I use booking, estimates, email, SMS, and messaging. They do my web services as well. The service has been good. I've only been in business in this capacity full time for a year and two months, and I've been using Thryv for around five months right now. I'm hoping that in the next year, my business is gonna pick up because I have a bigger presence online when people are searching for wildlife removal.

      I haven't heard anybody say that they've contacted me through my website, but they have said that they found me on Google. I'd like to see more of people contacting me through the portal itself and booking appointments that way. I haven't had anybody book an appointment with me in that capacity yet. There's also the clientele that are mostly my customer base. I've had a couple people that with my previous software, they booked online and they paid online before I even got to the house, which I thought was cool. I have had one or two people with Thryv do the same thing for my house call fee. There was additional service fees after they accepted my house call, and I got out there and found some other things wrong. I gave them the invoice and they paid right there on the scene, which is cool.

      That's on the younger generation from the ages of 25 to about 50. When you get above 55, there's a technological challenge for the elderly. They use their phone to make phone calls and text, but they're not aware of using their phone to pay a bill. I've got one lady I'm working with right now. She's been making payments by check rather than going online. I asked her, "I can do the ACH transfer every month on the 21st.” She did not want to give me her bank routing number and bank account to put in the software. She doesn't trust the technology.

      I've been doing this wildlife removal full time for a year and two months. I just recently moved to my current location, which is in Greensboro, North Carolina. I've been doing this wildlife removal as a side hustle for 21 years, and I've never used a software before. I would recommend Thryv. In fact, I've been asking people what kind of software they use if they have a personal business, for entrepreneurs, and I always send them an email with the link so I can possibly get a discount if they decide to go with Thryv. If there's one thing that I was disappointed in, this may be because of my lack of showing of growth within the company in such a short span of being full time and that is, they offered financing for my customer base is what I was told I was going to be able to do.

      One other thing was when I'm in the software and I wanna email somebody, I can email them with no problem but say I'm in the email window for Johnny and I'm doing an email for him, and all of a sudden, I remember I had to go back into my notes on another screen within Thryv, go to an invoice to get some information off of that and when I leave that email screen to go back to, my email that I already edited and then put it in place is deleted. It doesn't save a draft at all. I found out about that about a month and a half ago. I just wrote a paragraph and a half. So, after I wrote the next one, I went back in. I started all over. What I did was I copied and pasted it to a word document just in case. Sure enough, it deleted it again. I put a request in about that caveat if they could actually state emails in draft form.

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      Response from Thryv
      Thanks for the feedback! We appreciate you!

      -Allison B.

      Sales & MarketingPriceStaff

      Reviewed Oct. 7, 2024

      I am writing to express my dissatisfaction and frustration with Thryv, a digital marketing company that supposedly helps businesses place ads on social media platforms like Facebook and Instagram. My experience has been nothing short of a disaster, marked by misinformation, false promises, and poor service. From the beginning, the salesperson misled me about how their software operates, assuring me that Thryv would seamlessly connect and manage my social media accounts. However, their technician was unable to link Facebook or Instagram to their platform, even though this was a key part of their promise. Instead of resolving the issue, they asked me to handle the technical problems myself, which is not what I signed up for. For nearly 40 days, no progress was made.

      I contacted the manager to express my concerns and request the cancellation of my services, as nothing had been delivered. He assured me that the account was canceled and that I would be refunded for charges that should not have been made for the second month. However, the refund never came. To make matters worse, three months later, they attempted to charge my card again. I have since initiated a chargeback due to their negligence. Thryv’s business practices are deeply unethical, and I would urge anyone considering their services to think twice. With over 300 complaints lodged against them in the past 12 months on the Better Business Bureau, my experience is far from an isolated incident. Avoid Thryv at all costs.

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      Verified purchase
      Staff

      Reviewed Aug. 12, 2024

      Thryv’s service is not everything that I thought it would be. It’s mediocre for my business. My husband and I aren't convinced it's user-friendly for our type of business so we've been struggling with a lot of issues with it lately. When I met with the guy, I went through exactly what our business model was, what we did and what we wanted to excel in. He had a good understanding. We are a T-shirt company and we do wholesale and retail. Thryv was working with me on my website. And when we got to building the website, they told us they didn't have any shopping capabilities or a shopping cart. I would have to go outside of Thryv and do that. After I paid to have my website built, I went to Shopify and built it myself. That was disappointing. But it worked out. Thryv’s social media tools are good though I don't utilize them as much as I should. But they're there and they're okay.

      The invoicing part is not good at all. It took us forever to try to get our clients set up. When we sell to businesses, we have a business name and then we have a contact or an “Attention to: person” within the business, and the invoicing wouldn't allow that to happen. We had to rig it to where I had to have the business name in the first name field and get a mailing address on the invoice, which is very difficult. But after two months working with the guy who was training me, we got it to work. I have a lot of repeat business but they’re buying different things or they have different jobs.

      I have one client right now that has probably seven outstanding invoices that are way overdue. I have to go in individually. And Thryv’s system will tell me, which is good. But I deal with big corporations, and they wanna see a list of their outstanding invoices rather than me just resubmitting invoices. And Thryv doesn't do that. I found in this little section that I can screen-grab stuff and send it to them. Thryv is just not set up to do a lot of things that we wanted it to do. But it could be better for another style of company. Thryv has some great features and some of it's very user-friendly. It's just a little cumbersome for the style of business that we have.

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      Verified purchase
      Customer Service

      Reviewed Aug. 11, 2024

      My experience with Thryv has been okay. I haven't had an opportunity to use it a lot yet, but their customer service is all right. We were looking for towing and repair services, and we have towing on there.

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      Customer ServicePrice

      Reviewed Aug. 11, 2024

      I like that I was able to make appointments to learn how to use the Thryv system, and I can keep making appointments if I still have questions or I'm having problems with it or if I have a suggestion on what to change about it, I can offer that to them. That's cool. They are helping me learn how to run the system. It has been pretty valuable. I use it every day and all the time. Their customer service has been good as well. I have had to interact with customer service and also IT techs. There are a few things that I haven't gotten fixed yet. I need to call again and make an appointment to figure out why it's not fixed. But for the most part, it's been good.

      When I made an appointment for IT and I wanted to have something changed on my emailing out to my customers, they flat out told me there was no way to change it. That seemed weird to me. Because if they change their interest rate on what they're charging through ThryvPay, I need to be able to tell my customer that. I'm not sure why it can't be changed there. But they're still trying to work with me on that. I just haven't heard anything for a while. Their cost is also higher than most companies. But I get a lot of stuff through it.

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      Verified purchase

      Reviewed Aug. 11, 2024

      My experience with Thryv has been okay but there's potential there. They've been open to hear feedback but I just get tired sometimes. For months, I've been overpaying so I recently downgraded to just using the website. Some of the features in the marketing aren't up-to-date. It's like an old interface or old software so it doesn't give my business the best representation. For SEO, there's a more effective coding that needs to be done to get your business reached these days. As far as my ThryvPay, they're telling me that I'm not able to have calendars anymore. For the price, it's not ideal. I found myself purchasing other software and I have had some competitors reach out to me and offer me majority of the services Thryv is offering plus the website for the same price I'm paying.

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      Thryv Company Information

      Company Name:
      Thryv
      Company Type:
      Private
      Ticker Symbol:
      DXM
      Year Founded:
      1986
      Formerly Named:
      Yellow Pages / Dex Media / DexYP
      Address:
      2200 W. Airfield Dr.
      City:
      Dallas
      State/Province:
      TX
      Postal Code:
      75261
      Country:
      United States
      Website:
      www.thryv.com