Yellow Pages / Dex Media
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Thryv, Inc. owns the easy-to-use Thryv end-to-end customer experience software built for small business that helps over 40,000 SaaS clients with the daily demands of running a business. With Thryv, they can get the job, manage the job and get credit. Thryv’s award-winning platform provides modernized business functions, allowing small-to-medium-sized businesses (SMB) to reach more customers, stay organized, get paid faster and generate reviews. These include building a digital customer database, automated marketing through email and text, updating business listings across the internet, scheduling online appointments, sending notifications and reminders, managing ratings and reviews, generating estimates and invoices and processing payments.
Pros & Cons
- All-in-one management
- Digital tool integration
- Easy payment acceptance
- No costs listed online
- Short cancellation window
Thryv is a business management tool that gives you a single platform to deal with finances, customer interactions, social media, calendar syncing and payment options. Your cost depends on your business.
Top Thryv Reviews
Thryv was offered to us by our corporation as part of our franchise buy-in. Once we were set up in it, everything's right there for us to use. It's very easy. Everything's good an...Read full review
Thryv's service is extremely valuable. They've helped out my social media presence and probably net me a client or two extra a month. ... I love their customer service. They are q...Read full review
What is Thryv software?
Thryv is an all-in-one business management software program. It provides small business owners with a single platform to handle the essential aspects of running their businesses, such as staying organized, getting paid faster, reaching more customers and generating reviews.
Some of the features that Thryv offers include:
- Customer relationship management
- Social media management
- Online presence management
- Customer communication
- Marketing automation
- Reputation management
- Sale and payment acceptance
- Scheduling and appointments
- Document storage and sharing
This software helps business owners automate tasks, such as social media posting, while keeping focus on the customer, and it comes with 24/7 customer support and flexible training.
There are plans available for three users, eight users and unlimited users. Each plan has features to help you reach customers, get paid, stay organized and generate reviews, but more expensive plans have increased features. There are also add-ons available, including medical privacy security, search engine optimization and Thryv leads.
What does Thryv do?
Thryv helps you focus on customers. The software makes it easier for customers to find you, whether it’s through your social media or company reviews. It also encourages interactions between you and your customers by sending you notifications and reminders when they reach out. Customers can book online, and you can communicate through automated messages.
Thryv also lets you send cost estimates, invoices and receipts, and it can accept credit card payments at competitive rates. Thryv works with PayPal, Venmo, Square and Apple Pay, among other payment processors. It also integrates with QuickBooks and other bookkeeping software to help you keep track of your income and expenses in one place.
Finally, Thryv connects with various other online tools to help you handle every aspect of your business from one platform, including advanced scheduling of social media posts, automated marketing and secure document storage. Complementary tools include WordPress, Zoom, Yelp, Facebook, Twitter, Instagram, Square and LinkedIn.
How much does Thryv cost?
Thryv doesn’t list prices online. It offers three separate plans, but the cost of each plan varies based on your needs. Thryv creates a custom proposal based on your business, taking into account its size and projected growth. Thryv has a six-month mandatory subscription term that automatically renews, and you save 5% by choosing semiannual payments.
Thryv offers potential customers a free demo that lets you see if the software works for you before committing.
Is Thryv HIPAA compliant?
Thryv has a HIPAA-compliant add-on that secures your account per federal privacy guidelines.
Can you cancel Thryv?
You can cancel Thryv or its upgrades and add-ons within three days of purchase for a full refund. If you’re outside the cancellation period, you must submit a notice to terminate at least 30 days before the beginning of your next subscription.
What services are available on Thryv?
Thryv offers a variety of business services, including estimates, invoices, scheduling, online booking and automated communications.
Is Thryv worth it?
If you’re a small business owner, Thryv is often worth it. Having all the parts of your business localized on a single platform is convenient, and the software keeps you organized and up to date. It can also increase your online presence and draw customers to your business. However, not everyone appreciates the six-month term with auto-renewal or relatively narrow cancellation window. For most small business owners, though, having social media, appointment booking, bookkeeping and all other aspects of business management in one place is a major benefit.
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It's been flawless with Thryv. I haven't had too much trouble navigating it and it's been good enough for me to refer it on to other people. The rep's a phone call away. She always answers and is easy to deal with. I use the billing and invoicing. We also do the website through Thryv and we keep that up-to-date with our inventory of cars for sale. The website has brought new customers in, and the billing and invoicing have been a huge help.
We are so happy to hear this. Thanks for taking the time to share.
My website just got re updated, and I'm absolutely in love. I'm so happy. I just wanted a few minor updates. I added some new pages to my website. John was my initial go-to person on my account and then he paired me up with Joshua. He is absolutely amazing. He was so great with constructive criticism. I was able to make a Word spreadsheet that I was able to put everything in a layout format so that he could understand, and we were able to communicate through docs. He was so attentive with making sure everything was positioned and written the way I wanted it.
We have a few minor tweaks, but I'm super and utterly satisfied down to the font. I asked Thryv if I could change the font and make it more cohesive all throughout the page. I'm in the process of rebranding all my stationeries, so I want my business cards and my van wrap and our uniforms to all have the same font. So being able to start this with my website and emulate that font all the way throughout my website really made a big difference to me. I was super happy with that entire process because I pretty much got to him all of these changes last week and then I recently got the update this morning that everything was perfect. I'm really, really satisfied. Joshua being able to listen and give me exactly what I wanted mean so much to me.
This is such great news! Thank you for sharing!
We're a general contractor primarily for roofing and remodeling. We wanted a system that would give us the ability to access any of our customer's information and documents. In the past, we've had a hard time with that because one secretary handles one of the rep's claims then I handle the other rep's claims. Sometimes, we need to share documents on the fly when one rep fills in for another. It's nice that they can just go into Thryv and in that respect, Thryv is great. We love that. I also like that they do the advertising on Facebook. That has freed up a lot of time for me. That's usually what I do and Thryv does it so much better.
The only real beeps we've had is the estimate writing is really limited. I get one template and there's not a lot of flexibility in that. I've been in constant communication with support to try to modify it or put in suggestions. I also see that other contractors have the same issue. One of my big gripes is we often put just text items and some of the line items are not really products or services. They're just information that is pertinent to the project and it's something that needs a signature. So it's important to be able to have text that doesn't have a cost associated with it.
Also, I was using headers before and the template was allowing me to stack a bunch of headers at the bottom which I liked because it was highlighted. So, it stood out and I could tell it was different. But just last week, it changed. I have to put products underneath the header or it will not let me save or send the estimate. My guys are also having trouble signing on with the mobile app. It works fine for me but for one of the guys, it asks for his sign-on information and then he would hit enter but it would loop around and ask for him to sign on again. I filed a ticket for that and Thryv was working on it but I never heard anything after that. Additionally, our logo is blurry on our estimates and invoices. Thryv can't figure out why. I sent them a high-res image but as soon as it uploads, their system pixelates it. They can't figure out why.
Thryv's reps are usually helpful when I'm trying to navigate through something. But when it comes to feature requests, it's the same thing, "Go put in a feature request." Other than that, Thryv's cost is great and it's practical. We get a lot for what we pay for and I'm happy with the price. I would like to see signatures that and they have started allowing those but it would be at an additional charge.
This is great to hear! Thank you for taking time to provide your feedback.
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We were with Vivial prior to Thryv, and Thryv purchased Vivial. My account rep that I had a relationship with Vivial left, and I never had a new agent reach out. I happened to go to a chamber luncheon that I go to monthly and at my table was seated an account rep with Thryv. I said, "Hey, I don't have a representative. Can you help me?" He said, "Yes. Absolutely. I'd be happy to." So, that was how I got connected with Thryv. The account rep is Dennis. He's been helping me ever since, and he's been very hands on and very helpful. Right now, I'm on the package that is about 500 a month. Vivial built my website and then Thryv re-updated the website. So, they've got my website and I'm on the Thryv portal. We do some of our sales through there like a ThryvPay. They do my social media content, build my social media for me, and then I can go in and make any edits or changes to that. They also came by and did some photos and a video as well.
I like them doing all of the social media for me. Even though I might not like the post 100%, it's like a template. When some of them were good to go, I'll leave them. I wanna keep my branding the same. So, if they put in a post with an image that doesn't seem on brand for me, then I'll go and edit the image or supply my own image. They've walked me all through that. It's very easy for me to do. Thryv trained me on all that. So, I like having that but them pre-making the post for me keeps me involved in that. Otherwise, I wouldn't think to do it. So, I just can make some adjustments to what they've created for me. That way, I've got a stronger social media presence.
Thryv's service has been very valuable because they've helped me with my website. I haven't done the search engine optimization with them yet, but just getting the website and cleaning up some of the connections with the search engines, just with creating the website has been helpful to drive business to me. I do my calendar bookings. We have meeting rooms that we book, so I use their scheduling appointment platform as well.
I am so happy to hear this! Thank you for taking the time to share.
We are utilizing the website and booking through Thryv. It's been good for the booking aspect, for sure. But I had an issue with the ThryvPay, which was really inconvenient. Because it came out of the left field and I wasn't made aware of it. My customers were the ones who told me about it. It just stopped taking payments all over. Initially, they said that they decided I was not a good candidate. So we had to go back and forth for quite some time. My business is a seasonal business. It was right at the height of my season. I didn't have a whole lot of time to go through it with them. I just started using a different thing to accept payment.
Nobody knew what was going on. Everyone that I spoke to said there was nothing that was in my account to say, "This is why it happened.” When they looked into my account, they were told that it was because my account was deemed high-risk. And no one could figure out why I was high risk. Because all I do is collect payments for a service, which is non-refundable.
A handful of times, I was told that it was rectified but it wasn't. Eventually, we finally got it updated. According to who we finally got in touch with that could figure it out, they said, "We can't have payments and donations, so you have to take the donation portion off of your website." I said, "Okay. If I had known this, it was an easy fix.”
We had to take the stuff off, and then they had to submit it for review and it was during my busy season. I said, "Do whatever you need to do to my pay. Take off whatever you need to take off.” But I was still using Square. I don't even know when it was that I went back to ThryvPay. 'Cause I was afraid to use Thryv because I didn't want my customers going on there and not be able to make payments. But they have great customer service. They were very helpful and eager to make themselves better.
Hi Emily. I'm going to have someone reach out to you about the Thryv Pay. Not sure what happened or if things are fixed for you but we want to me 100% sure you are up and running with the software. We appreciate your business and it sounds like Thryv is working for you.
Everybody with Thryv has been wonderful. They did a really good job of explaining what Thryv could do for me and what its advantages were. The lady who did the training after I signed up did a very nice job with that. I really thought she made it a point to make sure that I understood what I was supposed to be doing, how we're supposed to work, how I could get my questions answered and how to access the online help. I've been very happy, not only with their team, but with their service as well. Thryv has made it much easier for me to do the job that I want to do.
One of the biggest things I needed was a website that was more easily usable by potential customers, and that is definitely what I got. The way that I'm doing my ads is I want people to go to the website, then there are links on there, "Schedule an appointment. To get more information, call me." The website works very nicely and exactly the way it's supposed to. The customers go into the website, schedule an appointment, then I get an immediate email saying, "You have a requested appointment. Please respond and confirm." I go in, and within minutes, I can confirm the appointment, or if I can't confirm it, I can offer to reschedule to a different time.
I have a PayPal account, and I originally linked things to PayPal, and my customers had trouble paying through PayPal. It was very strange, because they would get a message that they still had an outstanding invoice, but I would get a message that it was paid. Thryv needs to be aware that PayPal does not work well with them, and that is on PayPal's end. At any rate, that only has to happen once when one has that kind of a headache with a customer. After that experience, I immediately contacted Thryv and signed up for ThryvPay.
Hi Barry. It's very important to us, at Thryv, that our clients understand the software and use it to help run their business. Our main goal is to help businesses succeed and it sounds like we're assisting you with running your business. Thank you for your business.
I've been with Thryv since they were cheaper and they provided a lot of extra services. But the main thing is how many calls I'm getting for people wanting me to come out and do a free estimate for them and then after, we’d get the job. It was doing okay though not as good as I was doing last year. It could be the economy or a number of things. Things have gotten very slow but it's not due to Thryv.
All I do is digital advertising and all of a sudden, I went to send a review to go on to Google to one of my customers through Thryv and they set things up for me so I could easily do it. The link is right there and it comes back saying, “Your Google account has been suspended.” It's a big ordeal and I'm trying to get it back. They suspended the account for a security reason. I was using my UPS box as my address, which they don't like. So, I immediately went on but I didn't know how to do it. It was all set up from the first advertising company that I had. I went in and I changed the address to my home address and just listed it so that customers can't see the address and did it that way. I had to fill out this form and send it to them. And they said it has been submitted. I had to try 10 times before it was submitted correctly, but it was submitted. And I've been waiting two weeks, and I'm still not on Google. I'm still suspended.
I have had some customers that have been able to get ahold of me. A lot of them, when they search in Dade County, they come up with my friend in Broward County who is the franchisee there. And as soon as they call him, he tells them to call me so, I've gotten a few there. But this time last year, I was booked four weeks out. And I'm only booked two weeks out. And most of the bookings I've got are from commercial customers that I've serviced in the past and references. It's not been very much from people searching. And that's the brunt of our business. Because once we do service for people, they don't need us for many years after that.
Thryv is coming on Monday, sending a videographer, which isn't costing me anything, to do some 60-second things to put on to YouTube and different kinds of social media. Nobody's ever offered anything like that before. They also had somebody go over my website. I told the old company who set up the website that I wanted to add a gallery and they said they would be glad to help me with that for $150 an hour. I told them to forget it and to just show me how to do it. But they never did. Thryv came in and said they would help me with that for free. And they've made some excellent changes. All Thryv has done is try to help me every step of the way.
I spoke to my franchisor and told them how much Thryv is giving me and what kind of service they're giving me at what price and that they've been doing everything very well. So, I even expressed on our quarterly conference call amongst the other franchisees that I found this new company if anybody's looking. I've been happy with Thryv so far. I just want my phone to be ringing a lot more.
Jeffrey, thank you for your business. We are always here to assist you if needed so just reach out. I can also be reached at email@example.com. We appreciate you.
It's really useful to have them for our client's database. I use them for estimates, invoices and receiving payments. With them, it's easy to have a conversation with the customer to schedule appointments and send them reminders. It helps me save time. But I have questions regarding payment and invoices and they didn't call me back yet.
The reps answer all the questions, and they've been straightforward on what to expect, but we haven't done too much with Thryv lately. They've been running YouTube ads for us, but we haven't seen too much return on what we were initially looking for, because I don't think we've gotten a lead yet from the YouTube ad. With a call-to-action type business, we want to get leads and people calling us. Other than that, we'll look into it a little further to see if it's something we want to continue. A representative also called about linking our Google My Business ad through Thryv.
I've always been tracking my clients to one source or another, and Thryv puts them in one place a little better than some of the other places that I've worked with in the past. There are some other things for advertising or sending out mail that are convenient as well. I use Thryv as a database as well as for my calendar and scheduling and for sending out notices to save clients. The site is not hard to learn, but it's not an overnight thing. There's a learning curve. All in all, I'm very pleased with Thryv. They are very easy to work with, and their people are very helpful. Everything that I've done with them has worked very well for me and I'd recommend them.
Thryv is hosting my website for 50 a year. The rep is very good. They could be a little cheaper on some of the services though.
It's been great with Thryv. I like how they call and check in every so often and see how things are going. They wanna know what my goals are, and they always have input on that. They help me along the way. They were able to set up all of the stuff that I didn't know how to do. If I have any problems all I have to do is message them and they walk me through it.
Thryv Company Information
- Social media:
- Company Name:
- Company Type:
- Ticker Symbol:
- Year Founded:
- Formerly Named:
- Yellow Pages / Dex Media / DexYP
- 2200 W. Airfield Dr.
- Postal Code:
- United States