DexYP

DexYP is one of these things that I do and I just let it roll. I’m so busy doing so many other things so I can’t track back how much we’re getting from that. I have questioned whether or not to stay in the phone book. The online presence is great but other than that, much of our work comes from word of mouth and we receive constant emails and notices about construction projects. So, we do not rely much at all on the YP advertising, other than if a homeowner is looking for some materials and that kind of thing. Our focus is mostly commercial and a lot of that is fed to us through the general contractors. On one of my shelves, I’ve got six different paper phone books and I can’t tell the last time I picked one up. I asked people if they use a phone book and they said no. Nobody uses them anymore. If nobody is looking at it, the question is if I wanna be in there.

As long as we’ve had phone book advertising, we’ve been a client of whoever DexYP was. They've been doing yellow page and digital advertising for us. We communicate with customer service via email which was my choice. They are very responsive and they send me a monthly update. If there is anything else I need, I can reach out or contact them. Many of our services are referral-based, so we don’t really need advertising, but we have it there just as a formality sort of thing.

We have been with DexYP for five years. In the last few years, they have done the website for Cornerstone Counseling for us, and also an ad in the phone book. On the whole, the reps have been nice in trying to get us situated. Sometimes, after that though, things get a little bit screwed up. Like there was a billing that happened this year. They did not tell us that they were going to be billing ahead. So, the bill was more than what we expected and with budgeting and stuff, that does affect. We did call and talk with them about that to find out what’s going on. And then, two years ago, the wrong picture was put in. The one that we were told that was gonna be put in to replace the original did not get switched. Also, when a customer wants specifics, it’s not always followed through.

Dan, a sales rep, got us started with DexYP. He came in to the store and introduced us. This was three years ago when we recently opened up this location and we needed help with our website. I wasn’t looking for anything. And when Dan came in and explained what Dex was all about and what they could do for us, we needed to have some help with our website.

DexYP reached out to us. We were looking for somebody to assist us with our social media, that’s our emphasis currently in terms of advertising. The idea was for them to facilitate that. We're a very small company. We're very lean and we have few employees. And essentially what DexYP does is they keep us upfront and very visible. For instance, if you were to do a Google search, gas fireplaces on Long Island, their job is to make sure that we come up on the very first page with a prominent presence and they seemed to have accomplished that. I police it from time to time and sometimes the exposure isn't what I'd like it to be and then I get on the phone to my account manager and I say “Listen, I've been entering these generic searches and we're not coming up. My competitors are, but we're not. Let's get this fixed.” And they do.

Dex signed me up to enhance my company's listing on search engine sites, they told me it would take a couple months to see results. So I kept checking to see if anything was corrected. After 3 months I called to cancel. This started Dec 2016, March 2017 I received a past due notice and I responded with a non performance cancel notification, In June of 2017 I received a notice to cancel service if I do not pay $304, Then in Jan 2018 they sent a letter saying they printed my number as their contact number??? Then July of 2018 they started collections for services they did not performed. Now April 2019 they sent collections for $579 and are threatening to sue me for work not performed. This is a horrible company, they do not perform the work you pay for and want you to keep paying.

This is my first of what will be every online site I can find to let consumers know about my personal experience. WARNING. WARNING. WARNING. DO NOT TRUST DEXYP. WARNING. WARNING. WARNING. DO NOT TRUST DEXYP. I called in directly to cancel services with DEXYP. They have knowledge of the phone call to cancel as I confirmed with them over the phone. I also have emails stating I cancelled. For less than 5000.00 in charges they are taking me to court. I never spoke to a rep about the services when they claim I had them. I was never given analytics. I never had knowledge it was continued because I.....CALLED IN TO CANCEL AND ALSO WROTE AN EMAIL STATING I CANCELLED! Also, the services that were rendered for the two years I had them did not make an impact on my business to further grow it.

I own my business and try very hard to provide service that is above and beyond my clients expectations. I try to give praise and credit when due and normally just keep negative experiences to myself. I normally see no point in going to the internet to discuss my issues with a company. However, in this case I have had nothing but problems with this company.

We use DexYP for phonebook mainly and they have been very pleasant. We speak to them when we're renewing and they have been very nice and easy to reach.

We've been a customer of DexYP for quite a while and they're somewhat valuable. We're in print and in digital marketing with them, and they've been fine.

I was to receive online internet advertising and also yellow book ads in Harrisburg and Lebanon p a phone books, been paying 149.00 a month since 8/31/18. To this date I have received nothing and not sure what if anything I am receiving.

DexYP is the phone book around here and they advertise for us. I’ve been in my company for 19 years and we’ve been with them for about that long. We use the phone book and our ad has been the same. We’re satisfied with DexYP and the experience has been fair. They offer us a product, and we pay for it and we get what we’re paying for. Customers use the service and for the older customers, it has been good.

I've been with the company for 24 years, just using the phonebook back then. Most of our business comes from word-of-mouth, but older people still use a phonebook, so there is value in being with DexYP. The reps have been great too.

DexYp was part of BellSouth and then, Yellow Pages so I was familiar with them. We were trying to get all our information changed on Google and DexYP was able to do it. I've been with them for a couple of years and I write them a check every month for $105 but I don’t know why I’m paying them. They should call their customers and tell them what they’re paying for.

We had a very nice salesperson who was roaming the streets step in, talk to me and it was very nice to have somebody do that because I get lots of calls I hang up on every day because I’m, “They wanna do business with me, come and see me.” She was very nice. She came by a couple different times and I was looking for a change.

We’re satisfied with what DexYP is doing. We do digital marketing. They do some ad campaigns for us, and then also in the phonebook. I've been dealing with Chantelle, and we do a monthly meeting and she just goes over the report. They generate a few leads a month, so it’s worth it for us.

DexYP changed over my Yellow Pages years and years ago and my experience has been wonderful. There's some increase in business, but most of it is all online. Still, they've impacted my business very well. They don’t need to come by the shop. They just call me on the phone, so I renew on the spot.

The experience with DexYP's customer service has been fantastic. They call us when it's time to renew, we tell them what we want and it gets done. DexYP provides a needed service and it’s very valuable. The town is very small and we don’t have an online website of any kind. We've had some dentists retire, so people look for other dentists and it's either word-of-mouth advertising or Yellow Pages. People still here use the phone. We got the Yellow Pages ad and the service has made the business grow. We had a good time with DexYP.

This year---after MANY years of Yellow Page advertising and nonexistent online results (through DEXYP, that is)---we elected to CANCEL our DEXYP advertising ALTOGETHER when the rep called February 21, 2019 to go over renewal, changes, etc. Yes, the change we wanted was to CANCEL any and all DEXYP advertising as virtually no one uses telephone books anymore to look up phone numbers, and there were virtually zero results from any Internet presence they were offering. In short, it was a complete waste of $39.00 per month PLUS the $5.00 surcharge for not wanting to pay with a credit card. Though we communicated our intention to cancel with the rep on the phone (interesting to note they can lock you into a contract by phone, but they resist your being able to CANCEL by phone), we continue to be billed.

DexYP reached out to me and we’ve been with them for 15 years since we’ve been in business. We use them for our online, to have our information on Yellowpages.com. They should lower their rates, but apart from that, they're just fine.

Two years ago Thrive came to me asking if they could host and redesign my website. I was promised that my business would appear at near the top of the search engines if I googled upholstery, draperies, window treatments, blinds and shades or slipcovers in RI. Nothing. Nada. I'm into this program now for $2400 and have gotten no results. Needless to say that I am not happy. For a company that is supposed to be my business partner you are not only not pulling your weight, you are costing me some of my hard earned money. It's difficult enough to be in a small business these days without taking on a partner that is doing nothing to help.

DexYP reached out to me and took over some of the advertising with one of our local phone books. They set up my account fine and did just great setting up my ad. I repeated the ad last year and everything has been okay. I’m an optical shop and people don’t come in and tell me they found my ad. I’m hoping they helped for the price so I can keep it at that. My experience with DexYP has been simple and smooth. It has always been professional and it seems to work just fine too.

The company has called me daily for advertising I have never authorized or requested. Filed ID Theft reports with our local police department. Informed DexYP and they laughed at me and continued calling. Went to another collection agency. Well, I had to hire an attorney to take care of the matter.

With us opening up at a new location, we didn't have any web stuff out there and a rep from DexYP came in and talked to us. The rep was very professional, upfront about everything and didn’t hide anything. So, the customer service experience was wonderful. The rep became one of our customers too. She saw on my Facebook page that we were going to our summer hours, and she got a hold of me and said that she would make sure everything was changed online for me. The service has been very good and since we went with DexYP, we have been getting way more customers because of everything being out on the web now.

We have been with DexYP for five years and it has been good. We have Yellow Page ads and people can look us up which is what we need. Customer service has been fabulous and everyone I’ve dealt with has been wonderful. We don’t have that much back and forth communication with DexYP but every time we have, it has been great.

I was left with 6 empty Facebook sites and no help cleaning them up. Calls and emails were ignored, then not returned constructively. I was unsuccessful in trying to deal with the Facebook problems on my own.

I have tried to talk to various representatives of both Dex and YP about this issue and all of them have said they will call me back with a solution but none of them have. The following is an attempt to relay the events in chronological order: We have been long-time customers of Dex in both print and digital. In March 2017 I received a sales call from a very helpful sales rep with YP detailing an association that YP had with a garage door company we use, intended to use Co-op monies to build a Web presence for us. April 3, 2017, we signed a “YP Digital-Universal – SE” contract with YP, to build a website (http://www.metalroofingandgaragedoors.com/) and to have our web presence managed. Since that time we have faithfully paid our bill on that contract and have paid a total of over $10,800.00 until cancellation.

In 2018 I attended a small business expo where DexYP also attended. Received a follow up call sales call and I agreed to meet with the representative. We had a ½ hour meeting where she told me about the company's Yellow Pages marketing program. I am an ecommerce business with no brick and mortar location. I sell nationally, not just locally. My business has no employees and no building or warehouse. I finished the meeting telling her I saw no benefit to me to be put in any local Yellow Pages listing.

I have been advertising in the 'Yellow Pages' for decades but this will be my last year. Every year the quality of the product deteriorates. This year there are red streaks thru my black & white ad that appear to be a print error but no one at DexYP will even talk to me. I have called customer support, responded to a 'how did we do' email, & sent them an email describing the issue. As of this review I have been completely ignored. I would be willing to bet that I will hear from them at renewal time though. I would recommend staying far away from this company. Once they have your yearly contract they disappear.

What would you think of a ad rep telling you that, (of the the calls they reviewed, all 3 of them) "It does sound like we (Dex) are sending you opportunities but it doesn’t sound like you are interested in helping them." In a month, 3 calls, one was a mother on speaker phone and with her kids in the background. The second kept going in and out, an older gentleman who want a price and got it and the third, a telemarketer who we could not understand. Also, they tried to double our price from last year. We are done with them. There are other opportunities in today's market to get yourself out there, Dex is the last place we will go. We've had two different businesses in the YP with previous companies to Dex too and they couldn't get things correct either.