DexYPConsumerAffairs Accredited Brand
DexYP™ provides local business automation software, plus digital and print marketing solutions, to more than 500,000 local businesses. Our flagship product—Thryv℠—combines business essentials, once managed through various tools, into one tidy software package. Thryv features include:
Customer communication via email and text with the help of a digital customer list.
Managing business listings, ratings and reviews.
Client scheduling and notification.
Estimate, invoice and coupon generation, plus payment processing.
The result: Thryv saves local business owners time and money, while enabling them to operate their businesses from the palm of their hand. It’s a tool like big businesses use but made for local businesses to help them not only survive in today’s tough market, but thrive.
In addition to Thryv, DexYP offers display, social media and search products that connect local businesses to the 47.5 million monthly visitors of our online directories yellowpages.com, Superpages.com® and DexKnows.com®.
In essence, we help local business owners easily run their businesses and power tools for consumers to find those businesses. For more information about the company, visit dexyp.com.
We’ve been dealing with DexYP forever. We have Facebook, we have the phonebook forever and we went through the website too. I meet with their sales guy once a year to go over things and also, there's one lady that contacts every so often and wants to know if we can do anything or need anything changed. Their customer service reps are good. If I have anything I know I can get a hold of somebody to talk to. With DexYP we get good exposure and I’m happy that we do well on the phone or online.
We have been with DexYP for years and we just continued our service. We had revamped some of our advertising and they’ve gotten along with the times, and they’re doing everything they can to get us advertised. Website advertising on Facebook is their number one service, which we do, and they also have phone book service which we're getting out of. My advertising manager, Meredith, is the business adviser and she meets with me once a year or more. We go over the advertising and I'm just happy with the customer service. And then, we also have a campaign manager that I can reach out. Although they're not local, I can reach out to them on the phone or get them through e-mail. So far, their services have been very good. I'm really happy with the website they’ve provided for us and the means of contacting customers through there. Overall, I'm very happy with our experience.
We're very happy to have had such a long and successful relationship with your business! Thank you so much for sharing your experience!
We were looking for somebody who can help us with our website because we're not computer savvy. We needed somebody to help create it and work it for us. We went to Dex Media for their services and their customer service have always been friendly, courteous and very helpful. Dex Media has added a lot of value to our company. They've set up a website with photos, schedules and pricing and they did the layout as well. There are a lot of people that use websites to search for studios. Setting up a website is obviously working for us.
Hi Nicole - We're happy to hear how satisfied you are with our services. We are here for you, and will continue to help you reach your goals when it comes to marketing your business. Thank you for your review!
We've worked with our rep, Danielle, for quite a while. She got assigned to us and she does a great job. She's very knowledgeable about advertising on the web and phone book. We're happy with her service. That's why we're sticking with DexYP. Initially, it was phone book advertising, and then it's spread out in the web advertising. It's been a good change. And we get noticed. That's the whole point of advertising. So they're doing their job. They have good customer service and they've taken care of us for almost 20 years. We're happy with them, so they don't have to change a thing. I recommended them to quite a few people over the years as well.
We were trying to get as many people in our store as possible and everyone recommended Dex. Our friends have been using them for a while, too. So far, Dex has been great. We see the number of views that we get. And also, now that we're going to be setting up a video shoot, it's going to be really perfect for where we are in our area, where we're located for the younger crowd who tends to be more tech-savvy. So, trying to connect with those internet people is going to be really important.
We have a video shoot set up with Thryv and I haven't had any issues with contacting their people, but ever since we started working with Thryv, we have been getting a lot of spam emails that are generated through our website. And I tried calling one of the Thryv people and the phone number that they provided in their email didn't work. So, I have to email them back. Other than that, Dex has been very thorough and very good at communicating with us. And I'd tell others about the different levels of praiseworthy things that they can do, what they can offer, and their different memberships. They have a nice range that can make anybody happy.
The services that we have in Dex One have been good. We've had a really good experience and I would recommend it.
We've been in business for about 39 years now and I've been with DexYP probably since the beginning. They're doing a media program for me online with Google and I still do some text in the phone directories with them. They're a big portion of my business to get my name out there. They are helping me out and as a matter of fact, I was so impressed with their stuff that I dropped one of my competitions and got one of the books out just so they can handle more of my product. Sean is my representative who comes in and calls on me. He lines all my new programs up with me. He is very knowledgeable and has set me in a couple of directions that I'm very thankful for. And then, Heather is my inside sales person and she is just fantastic.
Went I went online, I set yellow pages up through SuperMedia -- DexYP has gone through a couple of changes since then. Over the years, for the regular check-ups that they do, they call in to see if anything needs to be changed, and they also advise me of whatever features they have come up with. A couple of times they also addressed some problems. DexYP has worked out pretty well. Our experience is positive.
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Terrible service, beware!! Most recently, my website went down for 4 weeks, no one knew why. It was Dex's fault. In the meantime I lost all online advertising, 4 months later it's still not right and no one is willing to do so.
Hi Kari -
My apologies for the matter outlined and any inconvenience experienced as a result. We'll be reaching out to you in an effort to address this matter at length.Thank you,
They promise you a lot of results yet all I've seen is DECREASE of traffic on my website. And when I emailed or try to contact them no answer! So I tried to cancel and their response was: we have a recording that you agreed on 12 months. Yeah! 12 months of results, not just a contract. If you're looking to get a good marketing STAY AWAY from DexYP.
Hello Juliana -
Client satisfaction is extremely important to us here at DexYP. My apologies that customer service expectations weren't met. Our Executive Claims Team will be in touch to address all concerns.Thank you,
DexYP was doing marketing stuff for us two years ago. And then, we wanted to change our website and we wound up going with them. There was a nine-month period in there where we didn’t have service because they were not following through on what they needed to do. And then finally, I talked to the right person and since then, it’s been great and they’ve done a really good job. That was when they were first starting to do the website for us. I would give them the changes or what was needed to be changed on what they had come up with. And I wouldn’t hear back for a couple few months. And then, I’d hear that person was no longer there and another person took it and that happened again.
Right now, the service has been great. I would tell friends that they’re doing a great job, way better than other people that I’ve used. They seem to go through every phone call that we get through them. We do Google AdWords through them and it seems to be doing really well. They’re marketing the website.
DexYP has the best price and we have their services for the book and the SEO. I’ve been dealing with Derrick who is my contact and I can call him and he lets me know if anything’s wrong. It’s a local thing. Overall, the experience has been good.
We've been with DexYP for a long time. We use some of their online marketing posts and banner ads and YP in Dexmails.com. We also use them for PPC management. Thus far, I deal with the PPC people on a monthly basis and my interactions with them have been very positive. DexYP's service has been very valuable to us.
When we first started with DexYP, Martin had contacted us about the Yellow Pages and he explained the difference. We were paying multiple accounts so we consolidated everything with DexYP. We were doing fine with Martin but then there was some confusion as to the billing when Justin took on board. We are also having some difficulties right in our financials and we thought we were caught up. All of a sudden we’re shut down so I’m not very happy. We had wonderful experience with DexYP and it did exactly what I needed to do when we’re getting ready to do some really neat things. It’s unfortunate and I’m very disappointed that our relationship has ended because it really has affected me in my job.
Hi Glen -
I'm sorry to know of issues relayed regarding your account. That is definitely not the type of experience we want any of our valued clients to have. We'll be in contact regarding your concerns.Thanks,
I've known Dan for years and he was a salesman from another company who went to Dex. We talked about the possible options and it worked out. Prior to that, everybody else who had handled our website never followed through. They didn't live up to what they told me they were supposed to do. Now, Dex does our website and social media posting. But there's a problem with the latter. It has a very high cost when you're looking at customer acquisitions. But I'm dealing with my contact on that. We have a phone meeting every month and we talk about changing and removing stuff or concentrating in different zip codes. Everything is like throwing a dart at the dartboard and you hope you can make a connection. It's not my forte though, and with Dex, I don't have to do it myself. It's a work in progress and I'm pretty pleased overall.
We use DexYP services and we have our little account manager person who calls me once a month. They've been good to us and there’s a lot of different aspects there.
We are a commercial roofing company and we reached out to DexYP when we renewed. We use the basic Whitepages and it's been fine. I'd recommend them overall.
Before it was DexYP, it used to be the regular yellow pages. We got their service to be in listed in the yellow and white pages and we never changed our listing. Their service is very valuable to us and even after they became DexYP, we kept it.
We got DexYP to have assistance in marketing, and it has been really good. We'd rather pay someone to do that role as opposed to us doing on our own to get more patients. There was a lot of change over for about a year with my representative, which was frustrating because then they have to keep calling to introduce themselves and it was annoying as it took up time that way. But the actual monthly reviews have been great and I’ve had the same representative for a while now, so that’s been easier. Having DexYP's service has been valuable and our overall experience has been positive.
The saleswoman came to my office to make her sales pitch and fed me loads of false information resulting in a 2 year dispute and me surrendering $1320 for nothing. She said she needed my credit card to secure my spot on their website because there were very few left, "But don’t worry. You can cancel anytime." Long story short, I called her to cancel, she said ok and that was the last of it, I didn’t get charged anymore and that was it, right... WRONG!!!! For 23 months now I have been fighting with this company and they have THE WORST customer service on the planet.
It took me 3 days... 3DAYS, to just get a phone number for the manager of billing. Essentially they were charging me in their own magical land that doesn’t show on my card statements but shows on their end. Also once I “cancelled” I checked their website and my listing wasn’t on there... but of course they say it was on there for 6 months. Well joke's on them because if it was up there for 6 months, I didn’t get one call or inquiry from their website, proving it doesn’t work but they don’t want to hear it. Hands down, the worst company from sales to customer service. Save your money and go advertise literally anywhere else.
Good afternoon, Dan -
I'm sorry to know of the issues encountered surrounding your account and customer service experienced. This is definitely not indicative of the service that DexYP represents. We'll be reaching out to you to discuss all outlined concerns.Thank you,
We do the yellow pages and then the digital copies with DexYP. Everyone that I've talked to has been very pleasant and helpful. I get random phone calls. DexYP provides good value to our company. I get random phone calls. We have a lot of locals but are kind of repeat customers.
I have been going round and round with several different people at DexYP. First they "update" our website for whatever reason and SPELL OUR NAME INCORRECTLY making us look like complete idiots. Our business has "therapy" in it they spelled it THERAPHY. Several patients have commented on how our business name is spelled wrong. Not to mention documents went missing for our patient's to fill out and incorrect contact information is listed.
Dealing with them for going on well over 8 months. We want nothing to do with DexYP - stay clear or YOU WILL REGRET IT. They have affected our business in a very bad way. I pleaded to get the domain surrendered to us at NO CHARGE and to NO avail we sit with no website and no domain. A website WE paid a separate company to design. And going on 8 months of incorrect information out on the internet. They have us locked into a contract that provides us absolutely NOTHING but payments to them from us until July 2018. I can hardly wait for then when we can actually get out, oh but what a fight I am sure that will be to terminate. We just want our domain at no cost to us so that we can move on from DexYP. Do the right thing DexYP. How on earth can they legally bill you for something they are not providing is beyond me? They are an incompetent company that have incompetent employees.
My apologies for the issues outlined. This is definitely not indicate of the service we provide to our valued clients. Be assured that this matter has been escalated, and we'll be reaching out to you in an effort to address all concern with hopes of resolving.Thank you,
We have been with DexYP since 30-some years ago and we have been having a good experience with them. They recently helped us with yellow pages ads and their customer service has been real good. Their service is a needed thing for our company and we've never had any problems.
I got DexYP's service for the search engine and their service has been fine. Plus they offer a wide variety of services.
Always have advertised with YP. Never any problem, just that phonebooks are getting smaller and smaller and were not getting a lot of hits off our internet listing with them. So when they called to re-sign up for the next year (no thanks) told the rep Matthew ** that I was thinking about canceling them and just making a web page. He suggest that they could do that for us and take us out of the printed page and just keep us online ad. Had to pay them with a debit card to sign up for this one time fee and then we would be billed monthly.
We talked about web page, sent them pictures. They sent me a viewing of what the web page would look like. They were going to tweak it and then launch it next week. No one has launched it, but Ive been billed $199.00 for the month of March 2018 (automatically) on credit card that they used "Auto Pay" which I did not sign for and we don't have a web page yet and no one will return our calls. THRYV has ruined Dex YP advertising relationship with us. I have nothing good to say about them, when I call DexYP they say Thryv is a separate entity and that they have no connection to see what they're doing for us or in this case not doing, so I believe they are selling their client list to these chumps and letting them take advantage of their customers and I am PISSED!
Hi Lisa -
Client dissatisfaction is definitely not what we want to hear. But, we need to know when our clients aren't receiving the service we strive to offer. For that, please accept my apologies for the outlined matter. We'll be in touch with you and address all concerns and work to resolve!Thanks,
I've been in business for 11 years and I wanted to be in the local phone book so I got DexYP's phone book service. They have a very professional team and they've done a very nice job.
We've been DexYP customers for seven years. We have a website with them and we're in the yellow pages. Also, we have our Facebook and Yelp with them. While their services have been fairly valuable, we've needed to be more aggressive with the company to make sure that we're getting bang for our buck. Sometimes, I get calls from them for SEO stuff and at times salespeople come to renew but DexYP should come down and be more hands-on on what I can do online to attract more customers.
We use DexYP to run our website for seven years now. Their customer service has been great. Before, we were having an issue with our page loading and we called in to a guy named Thomas. He's in-charge of our plan, our website and he helped us get the issue straightened out.
I'm glad to hear we were able to get that issue resolved for you!
Your feedback is valuable and we greatly appreciate you taking the time to share your voice! ;)
We needed to get some advertising and we were originally looking at phonebook listings for the most part. Then once we found out that DexYP can have the foot websites in that, we decided to go that way too. We mainly use their service for search engines. We have good customer service experience with DexYP and they're responsive to everything we want to do. For what we want to make, they make. They've been friendly and helpful. Their service has been valuable and quite a bit worth to our company.
Customer service and ensuring that our products are doing what we advertise for our clients is of the utmost importance to us here at DexYP.
Thank you so much for taking the time to provide your feedback!
Our company has been advertising printed media with DexYP for many years and then they approached us regarding their online service for the website. We were looking to create a new website and have an E-commerce site and we were told that they would have a shopping cart and everything for that. But it's been two years now and there's still no shopping cart, so the people can actually order our products they can relate with it. They keep saying that may come in the future but we haven't seen it yet. So unfortunately, we haven't really had much of a change or any increase from using them. Nonetheless, their customer service is decent.
Hello Mo -
I'm happy to know that we're hitting the mark when it comes to customer service expectations being met. That means as lot as customer service is of the utmost importance to us here at DexYP.
My apologies that you were told a feature would be available but it's not. That should never have happened. I'll look into this matter and reach back out to you.Thank you,
DexYP reached out to us. It was easy to set it up and easy to work with them. Their customer service team has always been helpful and knowledgeable. We haven't had a whole lot of feedback from it. But I'm satisfied.
The customer service at DexYP is very good and they're always calling to make sure we don't need anything and the advertising keeps going well. So, they're on top of it. We were looking for them to market ourselves through search engine marketing and the yellow book. Their service has been valuable to our company and we have an increased traffic.
That's what we like to hear! Thank you for choosing to be a valued DexYP client!
DexYP is great. I use their service for my website and they've made a good setup for me. The rep that comes by is also great. I finally got a guy that knows what he’s doing. Between him and my son, they know more about setting up my website, which is coming out shortly, than I do to stimulate the new business. I’ve been with Yellow Pages for over 25 years and they always bring in business. They reach millions of people. Now that DexYP bought their advertising part, they're very important to me. I found out that Yellow Pages doesn’t deliver books anymore for the most part and what they do is they advertise on the internet. Everything’s going in the net now. I've also recommended DexYP to a couple of people. Their service is terribly expensive, like Yellow Pages, but at the end of the year, you're doing good.