Thryv Reviews

I like that I was able to make appointments to learn how to use the Thryv system, and I can keep making appointments if I still have questions or I'm having problems with it or if I have a suggestion on what to change about it, I can offer that to them. That's cool. They are helping me learn how to run the system. It has been pretty valuable. I use it every day and all the time. Their customer service has been good as well. I have had to interact with customer service and also IT techs. There are a few things that I haven't gotten fixed yet. I need to call again and make an appointment to figure out why it's not fixed. But for the most part, it's been good.

Justin walked in my place and shook my hand face-to-face, and told me that he would take care of me. I appreciated him coming in and shaking my hand, and me looking at his eyes. I could feel his power in his handshake. Thryv made a new website for me. I post stuff and Justin would pick the post up. Or sometimes I send them to him, and he would pick it up from there and add it to our website. So, it works good. It's a great service. I got people calling me up all the time, asking me if they could give me on first page of Google. I would say, "Yeah, call this person. That is my representative. Talk to him about it. And then he's got the green light to make the decision. So, you need Justin." We're just starting to see the effects. But so far, so good.

We go way back with Thryv. Originally, we had their print advertising service in their phone book. As the internet started getting more popular, we continued to build upon our brands with them and we had them do our website and management that way. More recently, I jumped into the 21st century and joined their CRM program. Their price is much better than what it used to be back in the day. In comparison to competitors, they're on the much more affordable side. They're also very customer service-oriented. They are easy to deal with and tend to be proactive. My only complaint is being able to access their billing website. But their command center and the other one that I use for their CRM program are very easy to access. It has a nice set up and is user-friendly.

For the most part, Thryv's service was good. But the product wasn't working. I do dog grooming and they weren't able to put multiple pet invoices together. So my clients were having to pay separate invoices and it was a little difficult for my clients. Also, new clients weren't able to get online and schedule, for some reason. They would have to call and I would have to do it. I run my business by myself so I wasn't able to take calls all the time and groom dogs. So it was a little difficult. But other than that, Thryv's customer service was great. Everybody got right back to me when I needed them. They tried to work things out and to get on top of everything. They got my business system up and going right away and I got to talk to the CEO. He called me and that was really neat that I got to do that.

The Thryv rep that I used to build our website was wonderful. She's very hands-on. I have her personal cell phone number, so any time I have any issues, she's there. She responds. If she can't answer my question, she immediately gets me to someone who can. I don't get thrown around or put on hold and holding hold. They get straight to the point. I'm happy with their service. The results, our website, are great. I know any time I need to update or change or alter anything, it’s literally immediate. It’s not a waiting process. The computer system that I use to handle our day-to-day business is easy and efficient. It's very thorough. I ran into a problem. We work on vehicles and the system stopped at 2022. I got in touch with them and within a matter of 30 minutes, they were like, “Refresh your screen.” Now, it goes all the way to the 2024s. That problem was immediately handled. If I have a problem, they’re on it.

I am blown away by how much value I received in 10 minutes from Roger ** at Thryv. Roger used tools to analyze my websites and socia media presence and provided a detailed analyses of how we could dramatically improve our online presence. I would recommend that anyone with a website contact Roger!

I am writing to express my dissatisfaction and frustration with Thryv, a digital marketing company that supposedly helps businesses place ads on social media platforms like Facebook and Instagram. My experience has been nothing short of a disaster, marked by misinformation, false promises, and poor service. From the beginning, the salesperson misled me about how their software operates, assuring me that Thryv would seamlessly connect and manage my social media accounts. However, their technician was unable to link Facebook or Instagram to their platform, even though this was a key part of their promise. Instead of resolving the issue, they asked me to handle the technical problems myself, which is not what I signed up for. For nearly 40 days, no progress was made.

Thryv’s service is not everything that I thought it would be. It’s mediocre for my business. My husband and I aren't convinced it's user-friendly for our type of business so we've been struggling with a lot of issues with it lately. When I met with the guy, I went through exactly what our business model was, what we did and what we wanted to excel in. He had a good understanding. We are a T-shirt company and we do wholesale and retail. Thryv was working with me on my website. And when we got to building the website, they told us they didn't have any shopping capabilities or a shopping cart. I would have to go outside of Thryv and do that. After I paid to have my website built, I went to Shopify and built it myself. That was disappointing. But it worked out. Thryv’s social media tools are good though I don't utilize them as much as I should. But they're there and they're okay.

My experience with Thryv has been okay. I haven't had an opportunity to use it a lot yet, but their customer service is all right. We were looking for towing and repair services, and we have towing on there.

My experience with Thryv has been okay but there's potential there. They've been open to hear feedback but I just get tired sometimes. For months, I've been overpaying so I recently downgraded to just using the website. Some of the features in the marketing aren't up-to-date. It's like an old interface or old software so it doesn't give my business the best representation. For SEO, there's a more effective coding that needs to be done to get your business reached these days. As far as my ThryvPay, they're telling me that I'm not able to have calendars anymore. For the price, it's not ideal. I found myself purchasing other software and I have had some competitors reach out to me and offer me majority of the services Thryv is offering plus the website for the same price I'm paying.