DexYP

DexYP is one of these things that I do and I just let it roll. I’m so busy doing so many other things so I can’t track back how much we’re getting from that. I have questioned whether or not to stay in the phone book. The online presence is great but other than that, much of our work comes from word of mouth and we receive constant emails and notices about construction projects. So, we do not rely much at all on the YP advertising, other than if a homeowner is looking for some materials and that kind of thing. Our focus is mostly commercial and a lot of that is fed to us through the general contractors. On one of my shelves, I’ve got six different paper phone books and I can’t tell the last time I picked one up. I asked people if they use a phone book and they said no. Nobody uses them anymore. If nobody is looking at it, the question is if I wanna be in there.

As long as we’ve had phone book advertising, we’ve been a client of whoever DexYP was. They've been doing yellow page and digital advertising for us. We communicate with customer service via email which was my choice. They are very responsive and they send me a monthly update. If there is anything else I need, I can reach out or contact them. Many of our services are referral-based, so we don’t really need advertising, but we have it there just as a formality sort of thing.

We have been with DexYP for five years. In the last few years, they have done the website for Cornerstone Counseling for us, and also an ad in the phone book. On the whole, the reps have been nice in trying to get us situated. Sometimes, after that though, things get a little bit screwed up. Like there was a billing that happened this year. They did not tell us that they were going to be billing ahead. So, the bill was more than what we expected and with budgeting and stuff, that does affect. We did call and talk with them about that to find out what’s going on. And then, two years ago, the wrong picture was put in. The one that we were told that was gonna be put in to replace the original did not get switched. Also, when a customer wants specifics, it’s not always followed through.

Back when we were looking at different options on advertising, DexYP had a lot of different coverage and options that piqued our interest to try them out. Now, we’ve been with them for at least five few years and we’ve been real happy with the service. We definitely get a good return on the advertising dollars that we’re spending, which is the biggest thing. You don’t wanna spend money on something without getting any return. We’ve had consistent good results with them over the years, which is why we’ve stayed with them.

Dan, a sales rep, got us started with DexYP. He came in to the store and introduced us. This was three years ago when we recently opened up this location and we needed help with our website. I wasn’t looking for anything. And when Dan came in and explained what Dex was all about and what they could do for us, we needed to have some help with our website.

I signed up for DexYP advertising a couple of years ago for my business, ARK Reverse Mortgage. I thought it would be a good boost to my sales. I signed up for a 1 year contract but the sales results were underwhelming. I called in to cancel my contract after a year and they said that I have to cancel 1 year in advance. So, in essence, I would have had to cancel the day I signed up to be able to cancel my 1 year contract. 1 year later... I paid in full to that year contract, but now they want me to have me pay for another year and with a lot of penalties and an aggressive collection letter without any supporting documents. They are sending these collection letters to the wrong address. These contracts and sales tactics are extremely deceptive and recommend you look elsewhere for your advertising needs. I have found DexYP has a reputation for doing this and a very aggressive collection without any validation.

This company didn't do what they said they were going to do. I received next to no website traffic for the money I paid let alone sales. I'm currently trying to get back the $300 they charged me after requested to have the service canceled and not only would I advise against it I would go about canceling and blocking your debit cards or whatever payment method you have so that they don't FRAUDULENTLY charge you as they did me.

I am a company of 1. But I want my info on the web, accurate. I am contacted by a rep who wants to confirm my info. No problem...until, they send me an email so I can "share their screen". Being a former Fortune 200 IT Admin, there is a) no need to impress anyone by sharing, b) it is a security breach and requires sharing backend permissions - which they don't disclose anywhere that I've found, c) when I refused, the rep argued there was no sharing, but he specifically said "share my screen". d) he also argued with incorrect info on another unrelated matter, bad mouthing BBB accreditation as "legal extortion" (hence my subject word choice to reflect his comment back at DexYP). I finally terminated the call saying his business manners were disrespectful and he should never argue with customers.

We had an issue with DexYP, where they had sent out a new contract which we felt had no value to us, didn't sign, and went on with our lives. Then I get an invoice and calls on a delinquent account. Not going through all of it again, but had to do with auto renew from a document 6 years ago which we had never seen or been told about, and the company admitted they hadn't told clients. We had been turned over to collection, (even though we were is conversation to try to settle this) to a company where we made our case for the dispute and they chose not to move forward. Today, months later, I get a call from a new collection agency on the same resolved matter plus $50.00 higher....stop!!! This is ridiculous. But here we are....

Been in business since 1985. I am an optometrist. Every year my name was printed correctly under the proper category. This year no one reached out to me nor received any proof to confirm. Someone took it upon themselves to list my corporate name that I use for tax ID under the categories my name should be under. Patients look for my name as a doctor not a corporation. Totally useless. I sent my reason for non payment with every statement explaining why I refuse to pay. Today I get another statement with a threat of reporting me to a credit bureau. If that occurs I will get a lawyer, report them to not only the BBB but also my attorney general.

We have been with YP for 23 years. Our "customer service rep" or "salesperson" to be more precise has changed 19 out of those 23 years. That's one of their biggest mistakes as we have no relationship with anyone there and must waste hours re-hashing our experiences and concerns to a new person every year. I exchanged no fewer than 40 emails and spent 2-3 hours on the phone with last year’s new “customer retention rep”. New reps are only concerned with increasing what we spend regardless of the results we’ve experienced. We have had so many problems with YP over the years but at least we consistently were able to pull in new business every year from our phone calls.

We used them for years to have exposure in their print books. We renewed and included online exposure to surrounding territories. Ad was running incorrectly in the book. No one reached out to us regarding our renewal (contract says they auto renew) so it continued to run incorrectly. New sales agent reached out to us and offered a very, very small discount due to error. Not even enough to make a difference. Further, she was expecting to re-sign us up on the same day claiming 'deadlines'. Further, their reviews are completely incorrect and we have had clients send us their reviews; however, over a year later, not a single one is showing up. We have asked that any fraudulent bad reviews be taken down and reported them, but they are still showing. I would STAY AWAY from this fraudulent marketing ploy and instead put your dollars towards a more local advertising avenue! Again, buyer beware....don't waste your hard earned dollars!!

Deceitful company who puts sales revenue above the care and service of their clients. Dex recorded all of our phone calls, even when we said to stop immediately, even when we threatened legal action. This is against our policies and our customers privacy. This Mega-puke juggernaut needs stopped immediately. They violate every single thread of what a company should do.

My mom passed away and was an independent contractor who advertised with DexYP. I have tried to cancel her contract using the account closure process and it was denied. She used her home phone number for advertising instead of her 877 number. I am not sure why she did that but is no longer with us to ask her. The family doesn’t wasn’t to cancel the home phone number and so the request is being denied. The business is no more. It was my mom’s business and not taking sales anymore. I sent in copies of her business fax account closure, 877 account closure and death certificate and the request was denied. I called customer care and they verified it was denied and the advice given was just not to pay the bills since it will go to her estate. I do not recommend this company.

Dex signed me up to enhance my company's listing on search engine sites, they told me it would take a couple months to see results. So I kept checking to see if anything was corrected. After 3 months I called to cancel. This started Dec 2016, March 2017 I received a past due notice and I responded with a non performance cancel notification, In June of 2017 I received a notice to cancel service if I do not pay $304, Then in Jan 2018 they sent a letter saying they printed my number as their contact number??? Then July of 2018 they started collections for services they did not performed. Now April 2019 they sent collections for $579 and are threatening to sue me for work not performed. This is a horrible company, they do not perform the work you pay for and want you to keep paying.

This is my first of what will be every online site I can find to let consumers know about my personal experience. WARNING. WARNING. WARNING. DO NOT TRUST DEXYP. WARNING. WARNING. WARNING. DO NOT TRUST DEXYP. I called in directly to cancel services with DEXYP. They have knowledge of the phone call to cancel as I confirmed with them over the phone. I also have emails stating I cancelled. For less than 5000.00 in charges they are taking me to court. I never spoke to a rep about the services when they claim I had them. I was never given analytics. I never had knowledge it was continued because I.....CALLED IN TO CANCEL AND ALSO WROTE AN EMAIL STATING I CANCELLED! Also, the services that were rendered for the two years I had them did not make an impact on my business to further grow it.

I own my business and try very hard to provide service that is above and beyond my clients expectations. I try to give praise and credit when due and normally just keep negative experiences to myself. I normally see no point in going to the internet to discuss my issues with a company. However, in this case I have had nothing but problems with this company.

We use DexYP for phonebook mainly and they have been very pleasant. We speak to them when we're renewing and they have been very nice and easy to reach.

We've been a customer of DexYP for quite a while and they're somewhat valuable. We're in print and in digital marketing with them, and they've been fine.

I was to receive online internet advertising and also yellow book ads in Harrisburg and Lebanon p a phone books, been paying 149.00 a month since 8/31/18. To this date I have received nothing and not sure what if anything I am receiving.

DexYP is the phone book around here and they advertise for us. I’ve been in my company for 19 years and we’ve been with them for about that long. We use the phone book and our ad has been the same. We’re satisfied with DexYP and the experience has been fair. They offer us a product, and we pay for it and we get what we’re paying for. Customers use the service and for the older customers, it has been good.

I've been with the company for 24 years, just using the phonebook back then. Most of our business comes from word-of-mouth, but older people still use a phonebook, so there is value in being with DexYP. The reps have been great too.

DexYp was part of BellSouth and then, Yellow Pages so I was familiar with them. We were trying to get all our information changed on Google and DexYP was able to do it. I've been with them for a couple of years and I write them a check every month for $105 but I don’t know why I’m paying them. They should call their customers and tell them what they’re paying for.

We had a very nice salesperson who was roaming the streets step in, talk to me and it was very nice to have somebody do that because I get lots of calls I hang up on every day because I’m, “They wanna do business with me, come and see me.” She was very nice. She came by a couple different times and I was looking for a change.

We’re satisfied with what DexYP is doing. We do digital marketing. They do some ad campaigns for us, and then also in the phonebook. I've been dealing with Chantelle, and we do a monthly meeting and she just goes over the report. They generate a few leads a month, so it’s worth it for us.

DexYP changed over my Yellow Pages years and years ago and my experience has been wonderful. There's some increase in business, but most of it is all online. Still, they've impacted my business very well. They don’t need to come by the shop. They just call me on the phone, so I renew on the spot.

The experience with DexYP's customer service has been fantastic. They call us when it's time to renew, we tell them what we want and it gets done. DexYP provides a needed service and it’s very valuable. The town is very small and we don’t have an online website of any kind. We've had some dentists retire, so people look for other dentists and it's either word-of-mouth advertising or Yellow Pages. People still here use the phone. We got the Yellow Pages ad and the service has made the business grow. We had a good time with DexYP.

This year---after MANY years of Yellow Page advertising and nonexistent online results (through DEXYP, that is)---we elected to CANCEL our DEXYP advertising ALTOGETHER when the rep called February 21, 2019 to go over renewal, changes, etc. Yes, the change we wanted was to CANCEL any and all DEXYP advertising as virtually no one uses telephone books anymore to look up phone numbers, and there were virtually zero results from any Internet presence they were offering. In short, it was a complete waste of $39.00 per month PLUS the $5.00 surcharge for not wanting to pay with a credit card. Though we communicated our intention to cancel with the rep on the phone (interesting to note they can lock you into a contract by phone, but they resist your being able to CANCEL by phone), we continue to be billed.

DexYP reached out to me and we’ve been with them for 15 years since we’ve been in business. We use them for our online, to have our information on Yellowpages.com. They should lower their rates, but apart from that, they're just fine.

Two years ago Thrive came to me asking if they could host and redesign my website. I was promised that my business would appear at near the top of the search engines if I googled upholstery, draperies, window treatments, blinds and shades or slipcovers in RI. Nothing. Nada. I'm into this program now for $2400 and have gotten no results. Needless to say that I am not happy. For a company that is supposed to be my business partner you are not only not pulling your weight, you are costing me some of my hard earned money. It's difficult enough to be in a small business these days without taking on a partner that is doing nothing to help.