Thryv

Still, I like that with Thryv, we can manage our customer relationship, do billing and invoicing, and manage calendar events. That's been huge for us for what we do. We're a little unique in what we do so, the way we utilize it where it's working for us for now, we were using a third-party clearinghouse for our debit and credit card processing, and Thryv was able to integrate with that now. And since then, they've launched their own product. I've been a little hesitant to switch over because I've just changed but they have the ACH feature with check. We don't accept a lot of checks but that rare occasion when we get a situation where someone wants to give us a check, it'd be nice to be able to validate funds before we accept it.

The only other thing is that I'm not that thrilled with how the reporting is with the collection funds. With the third-party processor that I was using, I can go to their site and get all kinds of trend reports and different things like that. I haven't been able to get the type of management reports with Thryv and I haven't been able to figure out how to do that. Not that I do it a lot but if I had it, I would use it.

Thryv has been extremely valuable, especially setting the foundation for the things I need and how it works. I'm still at the point where I'm still working on getting customers. But when I look at the things that I need to do for the customers, as far as the other things like lead magnets, Thryv has the platform in place. When I meet with these companies, they want to sell me different things. I'm like, "I already have that. That's not what I need. I need this." So it's good to know that.

When people go to my website, they see everything on a website, anything they use to contact me that's not my phone number. But when they click on that, that's basically how they communicate with me. I have the Thryv contact form. So, if they don't go in and click a client portal, and they just fill out a contact form, they're still going to Thryv. That's their main line of communication to me, unless they call me. I tend to not want everyone to call. I want them to go through the Thryv portal because it's private. They can communicate a little more effectively on that.

I've told people about Thryv, and they see the price. But with everything that Thryv does, if I was to go to a company for each of those services, I would be paying way more. I was also looking at Decibel and Salesforce. I quickly eliminated them because they were too much, and they couldn't do it. Then there was also another one that therapists use when they have their rooms. I sat through quite a few presentations, and all of them had additional services that could be there if I needed them, but their additional services was a bunch of things that weren't a priority to me. With Thryv, the only thing I think that I'm not taking advantage of right now is them building me a website because I already have my website. But it's good to know that there's a website there that could still be built for other things that I need. And I don't think the website is a big chunk of that price for everything else that I'm getting with them.

When you deal with multiple companies, you're dealing with multiple customer service. But Thryv has 24 hours customer service for me. So whether I go on my platform, chat with them, call them or I respond to an email, someone can always help me. But if it has to deal like with my HIPAA compliant portal, there's a specific team that deals with that with some of those matters.

Since I signed up six months ago, I met with the onboarding person weekly to navigate those things. Then I have a social media team. I've been meeting with that person for like the last several weeks. It's been one on one weekly to walk me through things that's specific to my business. If I have a question, they say, "Well, this is how you do it." Then they give me homework, but they have the hands-on and they’re showing me how it works. They've always been available. In setting up my webpage, I had to do one that was Google, and I messed something up. I texted her and said, "I think I screwed something up." She called and said, "Oh, okay. No. We just have to do this and that." They're very patient and teachable. I feel like I have my own private team as part of my business, which is saving me from hiring employees to do this because I'm paying Thryv to do it.

Josie is my main contact. She helps me and she always replies back to me immediately if I ever have a question or when I had shared my concerns. I always feel like she's an advocate of ours. She always takes that and raises it up to whoever needs to and they try to figure out some things. Then there was Jessica that I've worked with on the website build side. She helped me with the print side as well. When I ask her to make some changes or do some things on our website, she does an awesome job of setting it up for me.

Then one guy called me and talked to me about the digital aspect of their business, of doing SEOs helping to promote our business. We signed up for that additional service. However, that has not worked well at all. We haven't gotten any response out of it. We've been tracking all the clients that we're getting and everybody is just word of mouth, or somebody drove by. We're not getting anybody from the internet in terms of searching the area and finding us. Also, I don't understand how the structure is. The silence is deafening when the guy who said that this is the greatest thing in the world never follows up to make sure that it works. Maybe that's how the company is set up. But we've been really pleased with their basic service.

We still have Thryv and we're going to continue with it. They have great tutorials and I like that but they still leave me hanging there with having to practice it over and over again before it becomes something I'm used to. The problem there is I've got to hire somebody to do that because I have enough on my plate. What is the point of having a great system unless it's running for you and not up to you to learn a new trick? I have put in with a person who is on support who you zoom with and I missed the call with them. Their link would not take me to them. Within 15 minutes, they were gone. I called them but they were not answering the phone. I was a little upset.

The only thing I've received back is a follow-up email saying, "We missed your appointment. Let's reschedule," even though I sent them an email and a text whenever I could. I asked to speak to somebody in the organization and I need to iron this out so that I can continue to use my great system that I pay more than $350 a month for. It seems to be up to me to chase them and that was not how it was told to me at all when we signed on. I was told that my representative who is familiar with the system would be checking in on me. On the upswing, for the most part, Thryv has helped our business.

At the time that Thryv walked in, I was already in charge of the social media. So I was managing Facebook, Snapchat, Instagram, and Twitter one by one, and that was kind of a nightmare. But now, we have a big sale coming up real soon, and I already have my post scheduled to launch about a week before to kinda drum up the business and then pull people in. It's been really good. I was probably putting in about 20 hours or more a week on social media, and now, I'm right around down to eight, and that's really me just goofing around with stuff and trying things out.

Seeing what the software will do for me and seeing what results and what displays, I've been extremely happy with it. It's been one of the best digital tools I've used in a long time. Thryv's reps are great. Right now, we're working on trying to get our commercial done. The guys are really good about keeping me on my toes and getting my dates going and making sure they stay in touch with me as far as where we're at with things. They've been great to work with. The thing I like the most is that they're always available. I've called them up a few times, and they've been traveling, and if they don't answer me right away, they usually return my call within an hour. Anything I had concerns with got corrected right away or I was instructed on how to correct it or make the change.

The next one supposedly got cancer and did not follow through with anything, yet the company still wants to charge for our terrible results, over a 6 month timeframe. We asked for a release of contract to avoid paying for another 3 months. No reply from the company. We stopped paying and then got calls, after our contract had expired, wanting their $4000.00 for internet and $4000.00 for Yellow pages. They have acknowledged that we did not have a log in and that the rep was faxing us reports, but they will not give us a credit.