DexYP

After reading some of these reviews, my suspicions about the fraudulent and corrupt activity going on throughout this company have only been strengthened. This company continues to try to rip off small business owners off who thinks they won't do anything about it. DexYP continues to say that I owe them money every month for a contract I DID NOT ACCEPT. I did NOT receive a phone call to renew a contract. I DID NOT receive a letter of notice about any new "auto-renew" process. I received absolutely NOTHING. I closed my business and contacted them to tell them my business was closed and that I did NOT want to renew my contract. They renewed it for me with absolutely NO authorization to do so. I did not consent the practice of auto-renew, nor did I accept a new contract.

We purchased a company that had an existing contract with this "company" so we had to see it through. January 2017 came around we were adamant that their services were no longer needed and to cancel our account, both in writing and in phone calls. Lo and behold months later, the account was never cancelled and we get a demand letter stating we owe 3 months worth and if we don't pay, they will send us to collections. We talk to no less than 2 "reps" who have no clue what is going on and cannot tell us anything outside of the scripted "I will have to call you right back", which never happened.

We've been a business 40 years long and most of our business comes from word of mouth. We figured we should probably do a little bit of electronic media. DexYP reached out to me and I liked their sales pitch. We're not a big advertising kind of giant. Everybody else has to advertise to get work but we've got more work than we could do already. DexYP was more of a way for our customers to find us quicker on the phone and to give us a call if they can't remember our number. DexYP has been straightforward and they've done what we needed to have done.

I bought this product called Thryve that was called Dex Hub before. They failed to keep up with my Facebook and Twitter posts and they did not tell me G+ was being phased out and they failed to take it off my website. Several pages had 404 errors and the people I called could not fix things the right way. Very disappointing and disruptive to my business. They would not let me get out of my contract after all the complaints and threatened to send me to collections if I did not fulfill the commitment. Their SEM was so-so. I realized they were using phrase and exact match vs. modified broad, hence my CPC was very high. I moved it to a do it yourself software call Word Stream. Better result. Stay away from these guys.

We have Yellow Pages utilized by DexYP and then last year we signed up for some online services. Most of our sales are to contractors and other businesses so we don’t do a lot of the consumer off the street. Our advertising in that was not ever our main focus, which is partly why we never did a lot with it. But the main thing that we hope to get from DexYP would be to get our name in front of the people who needed our services.

Our company reached out to DexYP because of all of the people that it could reach, and we've been working with them for 10 years now. I like how DexYP stays connected, checks in and makes sure that we are satisfied. I like the customer base that their phonebook reaches so I'm happy with everything. Their reps have all been great and the company is doing a great job.

DexYP was the phonebook in town so I reached out to them and I had a good experience. They explained real good, they didn’t push and they didn't make me feel stupid. They did a good job.

DexYP came to my place of business and did a quick presentation. We thought we’d give it a shot and we got the website services from them. The experience was good.

We wanted to have our number in the phone book in case the older people try looking it up. One could check a computer, but they can look at a phone book if they don't have a computer. We’re in the South Bay and we had three or four different locations of books. But little by little, we just kept DexYP in the arc 'cause they're local. I spoke to DexYP reps before and they were professional, friendly, and helpful. DexYP is doing good and they've always been valuable to us.

I wasn't happy using another company, and I researched a little bit and started using Dex. I have some good impressions about them, and some are not. They created my Facebook page and they manage it. They're the ones that post on it. But if you went to click on my Facebook page, it's the wrong website. It's the old website from the previous company that I used before. It didn't make a lot of sense to me. On top of that, six out of eight times I called Dex, I leave a message and I don't even get a callback.

DexYP does our online service that advertises our funeral home. They were part of the Yellow Pages at one time and then they changed over and we kinda left from where we were and went with DexYP when they came around. They have done a good job for us although I do not interact with it as much as I'd like to be able to because of being so busy. I do not have the time to look at who is searching which is a big turnoff for a lot of businesses. It is wonderful to advertise but when someone is hired to advertise for us, they should be taking care of the business and we should not have to be doing that. It was not the case with DexYP. If we are paying for a service, we expect them to take care of it for us.

I am very disappointed in DexYP. I have been trying to grow my business with YP for about 3 years and I always get disappointed. Last year I had a rep named Alice that never could do her job and then somehow they past me along to a guy named Josh. Story short I paid 1840 a month for leads that I never received but I had a contract with them so I paid until the end. That was year 2017. And then I found another rep year 2018 that we started a concrete company with and that started in January. They said wait 90 days for your ramp up period. We DID ok in the beginning so I signed my fence company thinking this time it was different but nope same thing.

We signed up for the advertising in the Yellow Pages and the people from DexYP have been very good, friendly and helpful.

DexYP calls me periodically to see if I wanna update my information. They've been very helpful with suggesting what I could do, and showing me where I could be listed in the phone book that would be most beneficial for me. They called and talked about reviewing my advertisement, and we went over it including the cost, and changing some things. They check back once a year to see if there are any changes and suggestions.

We've always advertised in the Dex Yellow Pages. They've had our phone business for years and they've just added these new things that we could do since then, like digital advertising. Both the outside and the inside reps have been very good. I've had a working relationship with the outside sales rep for years. We talk directly, so if there's anything that I can help them with, I'm sure she's gonna ask me for it. It worked for us and we've developed a good relationship.

I've been with DexYP for a long time now and their service has been very valuable for my company. They've given us a good presence on the web. They did a nice webpage, and they do our Google stuff. DexYP is not cheap, but they're effective.

We've been using DexYP for years. We use their internet and phonebook services which have been pretty valuable. It’s a good company. We've been polishing up our program and the meeting we had with the web manager went pretty good.

My business depends on advertising and we received little to no responses in their ads. Now that their ads got nothing as far as work and responses for our company they are trying to sue our company for money we don't have. I've gotten threats that I will be sued by their bulldog Convergent. I would suggest not doing business with this company. They are in it to make their money no matter how your business does. They used to have more heart but that has changed so be careful. They don't care for their customers any longer.

We're a small business and we're looking for all of the things we can do to keep our small business running. I'm the owner's granddaughter and has been leading up the advertisement part in the social media aspect. DexYP are pretty simple with our advertising. Even through Thryv and all that, it's been really easy to learn and go along with. Their reps are always very helpful and nice. I am in constant contact with our Thryv representative. She emails me, and I email her daily. We talk on the phone weekly, which is great, about ways to further the business or any problems I had. She always emails me right back. She's wonderful.

We use DexYP for our search engine marketing. They are advertising online and it's all good. But as far as their customer service goes, it sucks. I've been here since June and I've only made contact with one person since. I haven't heard from a representative and there have been no report cards. There should be more interaction with the representatives.

We were starting a new business and we needed to do some advertising. DexYP reached out to us, and it sounded good. Customer service was great and everything seems to be okay.

I was trying to get more business and I saw DexYP's pay-per-view ad on the news. I talked to a guy named Gary and he explained everything. We then signed up for a year and DexYP did pages for us online. We've had a good experience with their customer service, but then they put a different name on my business and put me on a different township. I wasn't happy with those things. Their service hasn't done much and we haven't got enough business where we're at. We're cancelling next year, but it's been a good experience. I would recommend them.

We're doing a rental car and used auto sale advertising with DexYP through multimedia. Our interactions with our salesperson have been professional and she has been quick to answer my calls. Currently, we’re getting into the Thryv program and we’ve been going back and forth getting everything set up and getting my username and password. DexYP does the best that they can to get our money’s worth out of the advertising that we do.

I’ve been using DexYP for 15 years now. They service my website and make changes as necessary. That’s what we do so, I need someone to do that. Since they own my website, I find it hard to make a change even if I wanted to. I would rather own my website and have them service it, but that would be an issue that I don't think they could resolve. Still, their reps are doing a good job.

My company already had DexYP when I started. I decided to keep them when I upgraded since they have our webpage, Yellow Book, etc. so we didn’t have to do that ourselves. Our webpage upgrades were great. They helped us a lot and we got a lot with less cost from them so that was perfect. Their reps and their customer service were great. If I need help, they were always either emailing me right away or calling back. It has been a great experience.

We've been with DexYP for a long time now. They reached out to us and we went with them for the phone books. They also set up our webpage. They did it in such a way that a customer can contact them and then it shows up on my email. I really like that and we’ve gotten quite a few jobs off of that. DexYP is a good company to go with.

They screwed up my ad 3 yrs in row. Then left my number out of the book and blamed it on ATT. Not recommend this company at all. They dont have it together. And they wouldn't do anything but take off few months' bills. Well the whole ad was messed up so I shouldn't have to pay anything but they still want me to pay for really screwed up ** and people who work there.

I've been with DexYP for decades since they were the old Yellow Pages. Usually, I call my rep Lisa. She handles pretty much everything for me. I leave it up to them to go and search for my options because this is not my field. Whatever my sales rep recommends as long as it's affordable, then I go with it. For a while, I had a program with both Dex and whatever the other competing book was. I ended up dropping them and just going strictly with Dex. I don't do any other advertising except through them, and it works out very well for me. They handle my website, the SEO and a couple of different campaigns for me. I'm pleased with them.

Our situation is same as Mark of Iron Mountain Mi. We fully intended to discontinue advertisement. The contract Expires EVERY Sept. and a REP calls to see what changes, adjustments, we might need, if our information is same for us to renew. Since we had been pre-occupied with keeping our business running, AFTER HAVING DAMAGE FROM HURRICANE IRMA, we neglected to realize this had run out, and I continued to pay each month until I believe Jan 2018. So we called to cancel, and they informed us we need to cancel 3 MONTHS BEFORE the CONTRACT was due to expire, SEPT 2017, IN WRITING, BY MAIL!!!! So, since they wouldn't cancel, they have turned over to a COLLECTION agency and it's now over $1500.00. This company owes us 5 Months backpay as we DID NOT RENEW!!! This is stealing from small business owners. Thank You.

Received a call from someone at DexYP regarding an unpaid invoice. Last time anyone from YP contacted me was in 2017 for the 2017-2018 directory. The representative gave me some excuses for not reaching out to me before printing, just assuming I wanted to continue using their services. A letter was mailed to the last known address I have for the YP outlining my desire to would no longer do business with them. My reason for stopping the YP service is because I have a way of tracking where my new business comes from, not one single person has mentioned the phone book or online YP as a means to find my business. YP is an antiquated service.