Thryv

DexYP is one of these things that I do and I just let it roll. I’m so busy doing so many other things so I can’t track back how much we’re getting from that. I have questioned whether or not to stay in the phone book. The online presence is great but other than that, much of our work comes from word of mouth and we receive constant emails and notices about construction projects. So, we do not rely much at all on the YP advertising, other than if a homeowner is looking for some materials and that kind of thing. Our focus is mostly commercial and a lot of that is fed to us through the general contractors. On one of my shelves, I’ve got six different paper phone books and I can’t tell the last time I picked one up. I asked people if they use a phone book and they said no. Nobody uses them anymore. If nobody is looking at it, the question is if I wanna be in there.

As long as we’ve had phone book advertising, we’ve been a client of whoever DexYP was. They've been doing yellow page and digital advertising for us. We communicate with customer service via email which was my choice. They are very responsive and they send me a monthly update. If there is anything else I need, I can reach out or contact them. Many of our services are referral-based, so we don’t really need advertising, but we have it there just as a formality sort of thing.

DexYP does our online service that advertises our funeral home. They were part of the Yellow Pages at one time and then they changed over and we kinda left from where we were and went with DexYP when they came around. They have done a good job for us although I do not interact with it as much as I'd like to be able to because of being so busy. I do not have the time to look at who is searching which is a big turnoff for a lot of businesses. It is wonderful to advertise but when someone is hired to advertise for us, they should be taking care of the business and we should not have to be doing that. It was not the case with DexYP. If we are paying for a service, we expect them to take care of it for us.

We have been with DexYP for five years. In the last few years, they have done the website for Cornerstone Counseling for us, and also an ad in the phone book. On the whole, the reps have been nice in trying to get us situated. Sometimes, after that though, things get a little bit screwed up. Like there was a billing that happened this year. They did not tell us that they were going to be billing ahead. So, the bill was more than what we expected and with budgeting and stuff, that does affect. We did call and talk with them about that to find out what’s going on. And then, two years ago, the wrong picture was put in. The one that we were told that was gonna be put in to replace the original did not get switched. Also, when a customer wants specifics, it’s not always followed through.

We have been with DexYP for a very long time. First, they did our Yellowbook pages, then we started using them for our website but we didn't really do much with it. Then they came in again, revamped their company, and what they did with our website was really awesome. They partnered with Google, so their technology is a lot more advanced than it used to be and now there is a lot more we can do with our website than we were able to before. They also have a lot of good options for our business for reaching to our patients. Their team that does the website are very good and whenever we called and wanted something changed or updated, their response was very quick. Jenny is our sales rep and she is very nice. She comes out, updates our contract, and makes sure that everything is in place that we need.

I purchased a business from a seller with a contract with DexYP. We contacted the company prior to the renewal of our account. We did as instructed: Contact the agents that signed us up and they were to submit the cancellation. We also called numerous times prior to the renewal date to confirm our cancellation of ALL services. We were given confirmation and assurances over the phone. However, DexYP-Thryv continued to charge our account. We again made numerous calls to both cancel the account as requested earlier and to issue a refund for the fraudulent charge to business card. They continued to charge our card and we were forced to notify our bank of these fraudulent charges, as well as calling an account representative to make them remove all of our bank account information from their system.

I called wanting them to correct some of our company info on their yellow pages website. Someone how ended up locked in a year-long contract at $100 a month. They botched my listing spelling the company name wrong on several of there affiliate directory sites. I have called several times to get this correct and they can't seem to do it. The service I pay $100 a month for is the same service I can get on a freelance site for a one time fee of $5. I got hustled and wasted a bunch of money on nothing.

I have been a Thryv customer for 1 1 /2 years and initially the team was always available and seemed concerned as well as they immediately got involved with my site and pushing me to the first page of google. Soon they seemed to lose interest in the account and the account representative literally disappeared. After not having any contact I found out she was terminated and who ever was assigned to my account never contacted me and I had to run her down myself and she tells me she is only here in town one day a week. I was also told that I now had a team working on my account and I have never heard from them. I have been promised seven leads per month and the only leads I do get are companies telling me they can help to get me on the first page of google and get me leads. I am very frustrated and this company seems to serve you until they have your credit card to bill and then leave you out in the cold.

It starts with the Director of sales promising and not delivering. Last year was bad, and he lied made promises he could not hold up to. His team tried very hard to promote our company, but in the new digital age they can't deliver. In summary STAY AWAY save your money and use other sources.

I signed up for DexYP on 2/26/2019. The sales rep told me if they did not get me more customers I could cancel at any time. They charged me cc and I never heard from them again until March 19, when after several emails I finally received a response. No one ever sent me my "welcome info" with my MYDEXYP web access or account information until March 19 at nearly a month. Yet they were still charging me. I received zero customers from them and only I believe 4 leads in the next two months.