DexYP

I was calling to see about advertising. But if you take over 30 minutes to answer the phone for a potential customer, I can only imagine how long it takes to get through once signed up. I'll take my money to a business who is prompt in answering their customers. I was on hold for 33 minutes, that is not acceptable.

Last year I signed up to advertise with DexYP. We opened our HVAC business in 2017. I did not want a tracking number, as I was unsure if I would run the ad again the next year. My sales rep. was very helpful and very nice. I signed the proof, and awaited the phonebook. Both ads had a tracking number, after I specifically requested to not have one. The sales rep. was just as shocked as I was. They gave me a $200 credit and said I could purchase the phone number. I shouldn't have to purchase a phone number THAT I SPECIFICALLY REFUSED in the first place. I also feel like I shouldn't have to pay for 2 ads that are incorrect. I now have a new sales rep. I told him I would never place an ad again, and also agreed I shouldn't have to pay for an incorrect ad. Haven't heard from him since. This has not been resolved, and I am not satisfied. I argue almost every day with the collection agency that keeps calling, because I refuse to pay for it.

I did not renew the contract this year with DexYP after numerous calls from their salesman, yet I keep getting billed. I've called in three times and keep getting shuffled around. Be sure to write down who you talk with in their customer service because you need to come up with a name of who you talk with. This company used a prior recording from a past year that I had renewed the contract. I am disgusted with their business practices.

I signed up for several DexYP products in August of 2017. Their products are totally ineffective, in fact I received ZERO business through YP. I made sure to cancel the service before the year term was up, and spent several hours on the phone trying to do so. I never received an email or letter in the mail confirming that the contract was not renewed.

We have been a customer for over 20 years, but will not sign up again. Customer service rep Mishka is the rudest, pushiest, person and is misleading. I have repeatedly asked to speak with a supervisor and she always refuses to put me through to anyone else. She is unwilling to do what needs to be done and compromise to retain a client, but wants to increase my pricing to double what I pay now just to keep my current advertising. Since Dex bought YP yellow pages, they have definitely gone nowhere but downhill.

Where to begin? How can I explain my stupidity? Our business has had "Yellow Pages" printed ads faithfully since 1986. The Yellow pages has been through a number of providers, DexYP being the most recent and we've maintained it through all of them for print books only. Then, about a year ago (Jan. 2018) when we started getting calls from someone who said that she was from "Thryv", purporting to streamline and consolidating the online listings. I said that we'd think about it.

I signed a one year contract in Sept. 2017 with strict instructions that there be no auto renewal. Their rep agreed and sent me an email confirming this. Fast forward to Sept 2018, I called DEXYP customer service and told them I was selling my business effective 09/30/2018 and relayed to them that the new owners were not interested in signing a new contract. I also sent them a very detailed email. Of course the new owner forwarded a bill to me in October. Called and emailed DexYP again.

This company had a sales rep that called and lied to me about the price of advertising with them. She told me I was signing up for an initial $85, and then $20/m for the following year. When the contract was sent over, it looked for all the world to me like it was going to be $85 every month. When I called and questioned her, she explained that is just how their forms look, but the first $20 "Term" was for 12 Months, and the $65 "Term" was Until 2020, meant it was a one-time charge.

For years we spoke with an account manager at YP regarding renewing the contract and which directories to list in, but for several years I have felt that the cost of using the YP medium was a poor value (No One uses YP anymore) and was planning to cancel the renewal when it arrived. It never did. I have not signed a contract in years. Apparently, since Dex Media has acquired YP they have switched to auto-renewals (similar to things like Classmates.com) and like other auto renewal scams this will end up as a class action lawsuit (looking forward to my check). I'm very disappointed with the explanation provided by the representative. "Sorry the books have all been printed, you owe for the advertising". Even though it was never authorized by anyone in our office. In the past the books were printed at different times during the year requiring staggered periodic renewals.

My small business has been a customer of DexYP for more than a decade. We had been relatively satisfied with our experience with this company until recently. At the end of October, 2018, when I received our annual automatic ad renewal, I contacted my representative, Carmen. She & I spoke about how to reduce the cost of our bill and we decided to cancel our print ad that we had been running for years. I had a sore throat and could barely speak, so we set up an appointment to discuss further their online advertising program at another time. Carmen said, “I’ll go ahead and cancel the print ad, so just in case we don’t get to speak again before the December (ad cancellation) deadline, you won’t have any problems.”

I signed up in Dec. 2018. My phones are completely dead and I get no help from my rep or anyone. I finally asked for my account to be canceled due to the fact that my company is now shutting down our Residential dept. When you only get calls from salespeople that's what happens. Unfortunately I still can't even get someone to respond to my concerns about loss of work, no phone calls, the lack of adds, the amount of money spent on Google and so on. I finally spoke with a manager who I had to ask multiple times to lower his voice and not yell and get mad at me for trying to address my concerns. After this I was told I would be contacted back after he reviewed my account. I'm not sure how hard it is to review a few wasted calls over 3 months. Maybe he's having a hard time reading all the unanswered emails I sent over the past month. Either way, DO NOT TRUST YOUR BUSINESS WITH DEXYP.

My husband & I own a small company and we signed up for a year - paying in full. After a few months we were not happy with the results and had been trying to cancel the contract with our rep. Lo and behold we receive a bill for $263.30, which is for a contract "increase" which by their contact they are able to make this determination with or without notice to you as the consumer - meaning they can extend or shorten the contract as they see fit. Renewal is a totally different matter - you can cancel - seemingly only after they "extend" your contract...so that it gets into print and they bill you. Not for nothing - imagine how many businesses they are doing this to and how much money they are pocketing from unsuspecting hardworking folks - many whom are small business owners. As they say "BUYER BEWARE".

It's been two months since we are out of business. We let them know exactly the time of closing business, they just ignore to still charge you for marketing. We called many times. Each time they came with a stupid excuse to buy some times. They charged us for the last two months. They just don't let you go. Be careful who are you dealing with!

We were looking for search engine optimization and Google Ad Words, pay-per-click stuff. We reached out to DexYP and the customer service has been great. The guy who I signed up with checks in on me every now and then and I usually have a monthly call with another of their reps. Some months are better than others but their services pay for itself in the bad months. It's a good company and they seem to know what they're doing. I would recommend them to somebody else to give it a shot if they were trying to do this sort of thing.

As long as we’ve had phone book advertising, we’ve been a client of whoever DexYP was. They've been doing yellow page and digital advertising for us. We communicate with customer service via email which was my choice. They are very responsive and they send me a monthly update. If there is anything else I need, I can reach out or contact them. Many of our services are referral-based, so we don’t really need advertising, but we have it there just as a formality sort of thing.

After years of advertising with them, and renewing annually through contracts and an Account Manager, I decided we were no longer getting value from this listing. In my 2019 Advertising review, I decided to end the contract, but found I was auto-renewed and unable to cancel my contract, because they auto-renewed my contract and would not cancel it. Over an hour of my time and three phone calls later, I nearly had to throw a fit to get any reaction at all from their Customer Service personnel. Not only are they unwilling to cancel my ad, they are running an incorrect ad for me in the publication, because NO ONE reached out to me to ask about this, or inform me the contract was up.

I became aware that DexYP could offer a website and I needed one for my business. They were highly recommended to me and I've had nothing but a positive experience with them. It has been great. My rep has been wonderful and any time I needed to contact anybody at the corporate level for help, they've been responsive whether it was email or by phone. I would get an answer immediately. DexYP's service is crucial to our company. They are easy to deal with and very helpful, and for someone who is not technical, that is priceless. They host the website and I am able to edit it, and it is very easy for me. If I need help, they are there.

We’ve been a customer of DexYP for quite some time and it has been valuable. Right now, we have the Thryv program. DexYP’s reps have been very professional. Someone came out and spoke to us about it so, we made some changes and it seems to what's going well. It consolidated everything and fast-tracked all the advertising that we needed so, that was nice. We have some older customers who still use the book, so we still advertise within paper as well.

DexYP's service has been great and they have been very valuable to our company. They maintain my website. The account manager reach out to me once a month just to do any modifications or any additions or changes to my website, as well as any activities going on. They do tracking for me and I’m very satisfied with them. The people are very attentive and very responsive. If there is a concern that I may have on occasion or a question, I always get it answered quickly. Their interaction with the end-user, such as myself, is extremely satisfactory.

Since DEX got their hands on YP the platform has completely went downhill! Nothing but problem after problem, massive dips in advertising effectiveness, and a complete waste of money! Getting them to fix issues takes MONTHS...no joke - MONTHS!!! Getting them to cancel your services is even harder! I have been trying to get them to pull down my ads for 3 months now and they have not! But, they still keep taking my money even after 3 straight months of cancellation requests by not only me, but my account specialist as well!!! Save yourself the trouble and DO NOT USE DEX!!!

We were with DexYP as far as the yellow pages and then we just moved over to internet advertising. While their services are okay and they have very nice customer service people, they need to have a presence on the internet. Ours seems to be on the second page of search engines and a lot of people don’t even go there.

We’re doing some targeted digital marketing with DexYP. We’re also doing some search optimization with keywords as well as some print and few phonebooks with them. I have a monthly meeting with Abigail from DexYP online and we go over our account. Sheryl, our account rep, also shows up periodically and we review how we’re doing. She also tries to tweak our marketing campaign. Thus far, DexYP's services have been helpful and we get some good leads from them. It’s refreshing to know that we just didn’t sign up with someone that could forget about us and not follow-up.

I signed up for Dex Media/Thryv. At first everything was ok. Then rep comes into the office who by the way was a old friend I worked with. So as time went by he upsold me and I was ok with it. He asked me to refer him clients. I said I don't refer clients. He offered me a bonus, said if I send him clients he will give me a discount of service and free months. I said ok. I sent him 4 clients that all signed up to the service. I keep paying the bill like normal.

I created my own website through WIX, after years of trying to keep up with SEO changes, I decided to try Dex's SEO program. I was sold a $600 per month SEO Package by a salesperson. I had my "Initial First Call/Meeting" May 24, 2018 with my "Account Manager" (Steve) and their "SEO Wizard" (Nate) that outlined and showed everything work etc., that was suppose to happen for the next 12 months. This initial call/meeting also included a "Location Keyword"/"Area of Focus". Please Keep in mind this is WEBSITE WORK - NOT ADVERTISING. June 1, 2018 I was emailed by my "Account Manager" of changes they wanted to make to my website (changing one word - the location area of focus to another) in my H1, Title, Image tag, these are minimal changes maybe took 5 minutes total. Anyways June 6, 2018 I authorized them to go ahead and do it.

The Thryv that DexYP sold us does not work for our industry, and the representative that we have that's trying to help us implement it doesn't seem to understand why it doesn't work. I feel like I've wasted money, except the fact that it was bundled so I had to take it anyway. They should find a better piece of software that would work in more industries rather than more of a personal service industry. Nonetheless, we've been with DexYP for a number of years and our experience working with them has been okay.

DexYP reached out to us to get more leads. We’re working on a project right now that’s called Thryv, and we input all our information, including our customer’s information, our appointments and responses from the appointments, and the calendars. They also do Facebook, Yelp and Bing page management for us. Their customer service is there to help me when I need assistance. DexYP brought up profitable things to our company and it's keeping us alive too.

I reached out to DexYP to do some initial research and ads, get some pricing and then try to see how it worked. The experience with their customer service was good. I didn’t use DexYP that long but it was a good way to get your business presence online, especially if you don’t have a lot of savvy with the internet and web pages. It's a one-stop shop that will get you going and you can use the services to help your business and create some visibility.

We’ve been advertising with DexYP for several years now. It is for our business. They do website design, phonebook advertising, and listings online. They need to lower their advertising prices though. But other than that, it is valuable having DexYP for our business.

I hired Thryv to build a new website and a new branding and they reached out to DexYP. So far, whatever DexYP is doing, if it's designed to create a new business, it’s not working. They sent me a picture of two yellow page ads. I’ve tried to zoom in, but I couldn’t see it on there so I don’t know what to think of it. If the overall purpose is to get new business, I haven’t had any new business or even leads. It's either not working or something has been done wrong.

DexYP reached out to us and I liked what they had to offer. They had a very personable and knowledgeable sales agent. Currently, they are doing our webpage as well as advertising. Their service has been very good for our company.