Thryv Reviews

I'm happy with Thryv. At first I thought the portal and the website where everything is managed are user-friendly, but as I'm using it more, there are some things that I think could be tweaked to be a little bit more smoother integrated better for the user. For some reason, it automatically wants to have me on a different time zone than I'm actually in. I had to manually go in and change that based off of a customer's response to getting a notification about an upcoming service date. There are a lot of spam messages being brought into the Thryv Business Center. It could be from people visiting our website, but it is a lot more than we had ever received when we had Town Square. I don't know why that is or if it's becoming more prevalent right now on the internet.

Then I get a little bit confused with the integration into QuickBooks. I thought that it integrated all the clients and all of the customers, but it didn't integrate any of the previous invoicing. When I looked at the portal or watched the videos, everything should be going but it's not and I'm not 100% sure why. But it's not the deal-breaker because I have QuickBooks that I use. It's just something that I thought was going to be integrated in when I set up the integration between QuickBooks and the Thryv Business Center. That aspect of it did not sync through.

I talked to a rep one time and tried to explain and she said, "Well, if you wanna get up the top, you need to do this or you need to go a different route," which would have cost me more money. I'm trying to keep the cost down as much as I can. I don't hate them. For the amount of money I'm putting out, I don't think I should spend almost $400 a month. I'm not even using a lot of the facilities they have. They could say, "Hey, Wilfred, we've been noticing this package that you have, you're not using none of these. So why don't we restructure your package? 'Cause you pay for a lot of stuff that you don't even have a clue what to do." Sometimes I can't even open up a package.

I would still recommend Thryv to a friend if they can handle a computer. I love their credit card feature. However one time they cut me off, and I didn't like that. They cut me off without notifying me what it was. They sent me emails. I barely check my email. What happened was my credit card was renewed. All the dates and stuff had changed. So, if somebody had reached out to me verbally instead of texting me and sending me stuff, it could have made a difference. We had to make a payment right then for we didn't run a credit card, and that wasn't nice.

Thryv finally corrected one wrong thing. The name of the business didn't even appear on it and they had my old cell phone number as a contact number, which is no longer anywhere in Thryv. It seemed they pulled the beginning information when we first enrolled with them on that form. None of it was up to date. It took a while for them to at least fix the phone number. But they didn't fix anything else. Finally, I sent them a signed copy so we could get the SMS working again. They have a guy that's helped me with training and he's helped where he could, but a lot of stuff is out of his control. I had a few questions about some of the setup, and when I called customer service, they couldn't understand the problem that I was describing. I had to try to talk to Jacob about it. Sometimes he's able to get an answer.

With the texting feature, it's a lot easier to communicate with patients. Also, I put the appointments in there so they get texts, email notifications and reminders for their appointments. We had our records portal which was very unreliable. It didn't send reminders like it was supposed to. I was happy when we had this new service with Thryv that patients can get reminded a lot better. It's cut down on no shows.

I've owned the business for 13 years now and I've been very stuck in my ways of using six different apps to do what Thryv does in one. So, Thryv combines all my other little ways of doing things into one system, which is incredible. The transition changing over to Thryv was very, very smooth. When I dealt with my onboarding rep and account rep, it was amazing. My onboarding specialist was Kyle and he was phenomenal. I had 40 meetings with him all through FaceTime and Zoom, and walked through and handled stuff. But he's also a busy man and he doesn't just have me. He was my onboarding specialist that had a bunch of different people.

Thryv has a system called ThryvPay, which was not the smoothest process for me coming from a company like Square. My clients were getting double charged. The payment wouldn't go through. They just have that done spinning wheel. My clients that trust me were complaining about how the payment system worked. But my account rep wasn't versed in the inner workings of how ThryvPay was working. So, their feedback was to call tech support but that is a dead end every single time. I have never had a positive experience with the support center of Thryv. I had two extremely negative run-ins with their tech support. I will never call their tech support again. They are rude and inconsiderate. They treat you like dirt. But the software itself and what they do and my direct contacts are phenomenal. But they're lacking empathy and customer service on the follow through. I can't always get ahold of my onboarding rep and account rep.

I haven't heard anybody say that they've contacted me through my website, but they have said that they found me on Google. I'd like to see more of people contacting me through the portal itself and booking appointments that way. I haven't had anybody book an appointment with me in that capacity yet. There's also the clientele that are mostly my customer base. I've had a couple people that with my previous software, they booked online and they paid online before I even got to the house, which I thought was cool. I have had one or two people with Thryv do the same thing for my house call fee. There was additional service fees after they accepted my house call, and I got out there and found some other things wrong. I gave them the invoice and they paid right there on the scene, which is cool.

That's on the younger generation from the ages of 25 to about 50. When you get above 55, there's a technological challenge for the elderly. They use their phone to make phone calls and text, but they're not aware of using their phone to pay a bill. I've got one lady I'm working with right now. She's been making payments by check rather than going online. I asked her, "I can do the ACH transfer every month on the 21st.” She did not want to give me her bank routing number and bank account to put in the software. She doesn't trust the technology.

I've been doing this wildlife removal full time for a year and two months. I just recently moved to my current location, which is in Greensboro, North Carolina. I've been doing this wildlife removal as a side hustle for 21 years, and I've never used a software before. I would recommend Thryv. In fact, I've been asking people what kind of software they use if they have a personal business, for entrepreneurs, and I always send them an email with the link so I can possibly get a discount if they decide to go with Thryv. If there's one thing that I was disappointed in, this may be because of my lack of showing of growth within the company in such a short span of being full time and that is, they offered financing for my customer base is what I was told I was going to be able to do.

One other thing was when I'm in the software and I wanna email somebody, I can email them with no problem but say I'm in the email window for Johnny and I'm doing an email for him, and all of a sudden, I remember I had to go back into my notes on another screen within Thryv, go to an invoice to get some information off of that and when I leave that email screen to go back to, my email that I already edited and then put it in place is deleted. It doesn't save a draft at all. I found out about that about a month and a half ago. I just wrote a paragraph and a half. So, after I wrote the next one, I went back in. I started all over. What I did was I copied and pasted it to a word document just in case. Sure enough, it deleted it again. I put a request in about that caveat if they could actually state emails in draft form.

I contacted the manager to express my concerns and request the cancellation of my services, as nothing had been delivered. He assured me that the account was canceled and that I would be refunded for charges that should not have been made for the second month. However, the refund never came. To make matters worse, three months later, they attempted to charge my card again. I have since initiated a chargeback due to their negligence. Thryv’s business practices are deeply unethical, and I would urge anyone considering their services to think twice. With over 300 complaints lodged against them in the past 12 months on the Better Business Bureau, my experience is far from an isolated incident. Avoid Thryv at all costs.

The invoicing part is not good at all. It took us forever to try to get our clients set up. When we sell to businesses, we have a business name and then we have a contact or an “Attention to: person” within the business, and the invoicing wouldn't allow that to happen. We had to rig it to where I had to have the business name in the first name field and get a mailing address on the invoice, which is very difficult. But after two months working with the guy who was training me, we got it to work. I have a lot of repeat business but they’re buying different things or they have different jobs.

I have one client right now that has probably seven outstanding invoices that are way overdue. I have to go in individually. And Thryv’s system will tell me, which is good. But I deal with big corporations, and they wanna see a list of their outstanding invoices rather than me just resubmitting invoices. And Thryv doesn't do that. I found in this little section that I can screen-grab stuff and send it to them. Thryv is just not set up to do a lot of things that we wanted it to do. But it could be better for another style of company. Thryv has some great features and some of it's very user-friendly. It's just a little cumbersome for the style of business that we have.

When I made an appointment for IT and I wanted to have something changed on my emailing out to my customers, they flat out told me there was no way to change it. That seemed weird to me. Because if they change their interest rate on what they're charging through ThryvPay, I need to be able to tell my customer that. I'm not sure why it can't be changed there. But they're still trying to work with me on that. I just haven't heard anything for a while. Their cost is also higher than most companies. But I get a lot of stuff through it.