Thryv

We’ve had positive responses with the platform being able to better coordinate social media presence and we’re pleased. We know there’s a lot more potential for us to make more efficient use of the platform, and once we get through some of the chaos we’re going through right now, we’ll be able to focus our attention on it. There are some other things that we really want to do and I’m confident that we’ll get the support we need. We look forward to having a little more leisure to realize some more efficiencies from the platform. I have recommended it to other merchants as well. As grotesque as the situation is now, we’re trying to regard it as an opportunity for us to demonstrate our value to the community.

The system works okay. It’s nice to see that they can put our ads and stuff out there on different websites and people can see them that way. But there's one thing that I still don’t understand. For my dentist appointments, they will send me a text message saying, “Thank you for setting up your appointment,” then they will send me a reminder. But I’ve never gone on to anything and accepted that I wanted to receive text messages. I don’t mind them. On Thryv, that’s one thing that people have to check when they go online. They actually have to sign up for it, which most people do not, so there’s absolutely no way for me to send out a text message from the get-go then they can click, “No,” and subscribe out of it if they want to after that first message.

It’s weird to me. It’s hard getting people’s emails. I have a majority of all our customers’ cellphone numbers because that’s how we contact them. I’d like to send out text messages like, “Hey, rate your trip,” or, “Hey, look forward to your upcoming trip.” But everyone has to subscribe to that first. I feel like Thryv should be able to send one first then they can opt out of it if they want to.

Given the times that I have interactions with the Thryv members, it has been really cool. They were always very helpful in all the concerns that we had, specifically at the beginning. If I try to contact to do questions to the person who was the first to reach out to present to me what Thryv is, she is always very accessible and always there to help us out.

So far, the business is slow. It's the wrong time of the year. I know this area like the back of my hand. People ain't picking up phone books or looking at phone directories. I just got a call 15 minutes ago from a person who wants me to pay $130 a month to put me on 60 directories and all over search engines, and lead finders. I don't do that. I find my own leads. I'm old-fashioned. It's time to get back to the basics, the word-of-mouth and face-to-face. All this technology screws and goes down. When the power grid goes out, everybody is gonna be confused.

I've looked at my coupons and they don't have picture. I don't know how to put them up because I'm doing everything from my mobile phone. I don't have a PC, so the deals I'm offering, I just have a tag there. I don't have a picture. So far, things have always been good. I’ve got three deals going on so I wish they could put a picture. They can dig them out from my website. It’s on Google. If they put a picture with it, it would help me a bit. But I don’t know if they could do that. I’m paying for one phonebook right now and I’m getting one county. It's a big county. It’s got two major cities and it’s got the local airport, the airport that gets to plane the President if he wanted to. I'm a bit late on the payments this month. But so far, anything I’ve asked them to do, they've done. They responded very well.

But the only thing I really got a B-minus for Thryv was the email shows an advertisement. The lady said she bought a house in Bungle, Tennessee and offered to work three days a week. I couldn't meet her. She wants me to take her keys, and pay for a Realtor. I went to the bank and checked it out. I have to be licensed in the state of Tennessee to sell property. And I told her, “I’ll go check this property out.” And I’ve not heard anything back. I’ve not seen the keys yet. So I don’t know if that was a scam.

HomeAdvisor and Charter called me and they were soliciting calls because I have a service number. I’m getting so scared, I've only been making so much a year. If I go $1,100 over, I have to report that because I don't make that much. I've done three gardens in May, I got $120 this year, so next year isn't looking too great. But I’m paying them.

The customer service staff are always friendly and very professional. If I have issues, they take care of it. It works and everybody is happy. If it’s not broken, I’m not worried about it. There are other things that are breaking that I gotta pay attention to. It’s like insurance. You wanna be taken care of well while you’ve got it and then when something happens, you wanna be able to look back and say that you’ve got it, which is the same thing with DexYP. When somebody calls and says that they saw us online, that’s great. It’s not very often at all that I can go back and ask how they found us. It’s usually that they found us on our website, which we’re in the process of revamping. Very rarely do I hear that they found us in the phonebook. Nevertheless, DexYP has always been great.

I am a business owner, and when I was sold by Kirestin **, it sounded great. However, they posted the wrong business name and was nothing like she described. I called and left several messages and emails, and never got a response. I also didn't receive bills. This service is useless, you guys couldn't even get my business name right. Come on, I can't believe that you have a business, I am sure I am not the only one that has received terrible service! Unfortunately, my business is over, and I wouldn't be surprised if their service helped me in having to close my doors. Let this be a warning, business owners of the world, don't be duped by these IDIOTS!!!