DexYP

We’ve been advertising with DexYP for several years now. It is for our business. They do website design, phonebook advertising, and listings online. They need to lower their advertising prices though. But other than that, it is valuable having DexYP for our business.

DexYP reached out to us and I liked what they had to offer. They had a very personable and knowledgeable sales agent. Currently, they are doing our webpage as well as advertising. Their service has been very good for our company.

I am currently haggling about charges they say are owned by our company. I've been with my company for a bit over two years and have responsibility for directory listings. I have never ordered or authorized anything with DexYP. More than a year ago, I responded to a bill with a request for verification that the service had ever been ordered. They could not provide it, so I did not authorize payment. Bills continued to come, along with calls demanding payment.

When I signed onto the program, my original "business advisor" account rep, asked me 3 times to confirm the information I wanted on my business listing. This was on January 25, 2019. The guy ended up putting my cell phone number, which got called one time over the weekend. I called my account manager Monday morning and requested him to change the number ASAP. He then tells me it will take 24-48 hours for the business information to be updated (This makes no sense why it takes so long) but whatever. I waited, it took about 30 hours to change, to another wrong phone number, this time the number when rang - would ring to the "your call cannot be completed as dialed message." He messed up the last 4 digits, he put in 9300 when its supposed to be 3300. This upset my boss and me, so when I called in again, I asked to speak to his supervisor and requested a new account manager.

DexYP provides us with advertising services in phone books and they help us with the webpage through Thryv. Their customer service is knowledgeable in the computer aspect of things and they have done a good job of assisting us. We deal with Brad, the sales rep, and he has been straightforward and upbeat.

A long time ago, we started with DexYP as we were trying to get a website. Then we stopped it for about a year. They either wanted to charge me $6,000 for a website or give me some little cheap website but it's nothing like modern times. It didn't work right. We've had a lot of problems with them in the past and it took forever for us to get away from them. But we needed more help. I do a lot of the stuff in the background myself by listing our name in different places because we just changed the name of our business and DexYP was offering Thryv where we could keep our business listings matching.

I sold my business with only 4 months left on a 50 dollar a month contract. Dex would not help out with canceling the contract. I understand a contract is a contract but if someone no longer owns the business there should be a compromise. The remaining 200 dollars must mean more to them than myself. I will pay it but would never suggest anyone to ever do business with this company. I was never really impressed with the advertising I did anyway.

We have been a customer of DexYP for quite a few years. It was time to cancel our contract with them, we felt we weren't getting what we needed from them advertisement wise. They auto renew contracts for 14 months which is a long time... I realized today after seeing a bill from them that surely our contract is up. Called them and they said we didn't cancel after receiving our renewal notice a few months back so we were stuck for 14 months again!! I said I had never received the notice. A rep there was able to verify that we indeed never received this renewal notice! I asked them to let me out of this contract. NOPE!! They said it was HALF my fault for not cancelling even though they never sent me a renewal notice so they would half my bill for the remaining contract time. WHAT???

This is a fraudulent company, they sign you up for bogus advertising and search optimization that never happens. They keep bogus algorithms to cover the rob calls they send out to show their system is working which in fact is not. I have tried numerous times to cancel this service and they continued to ignore my requests. Their system does not work and the only way they SAY they will let you out is if I pay $1475 to be released from this contract. I signed up with their rep in March 2018. Called in August to try and cancel because it was not working for my business, then again in October, November and now February. I also asked if there could be an arrangement to be released from this contract. Eric ** said no, he was not willing to negotiate in any way and was sorry to hear I wasn't happy with their fraudulent service. I am sure I am not the only customer complaining about this company, Please feel free to reach out to me if needed.

I bought the company from its old owner that I worked for and it has had DexYP for quite some time. The interaction with the reps has been good.

We reached out to DexYP many years ago and since I am from the industry, I realized that they knew what they were talking about when they were here. That convinced me to give them an ear when I otherwise wouldn’t have. We wanted to enhance our online representation. DexYP's services have been valuable because our industry switched a lot from yellow pages, paper prints, and paper ads to online. Five years ago, I still did print ads but we no longer do that and don’t even consider it because we have enough workload with the business we generate to either former customers or online. DexYP handles all my Google adverts. It was a learning curve in the beginning because our business is kind of unusual and we are a niche product but once we settled on keywords and categories, we got it running and it works very well. Also, the people from DexYP are very nice to work with.

I was a YP customer for many years, for my business. Each year a contract is signed by both the provider and customer, outlining the products/services/fees associated with the agreement. Imagine my surprise when my monthly invoice balance was $5 higher each month. Finally I discovered that this "other charge" was for SENDING ME A PAPER INVOICE. What company makes a customer pay $5 per month to send them a bill? The fee (not described in invoice) is not on par with any cost they actually may have, related to mailing a bill. I believe it is a deceptive practice (not disclosed, not agreed to prior) as a way to force consumers to "choose" paperless. I believe this is a breach of consumer law, and I've argued with DexYP about the practice (so far to no avail - I still decent, they continue the charge. I discovered that in recent years this exact topic was referenced specific to "banks" and deceptive practices: **.

If I could give this company negative stars I would. We were scammed into a contract for a service that has shown to be useless. We called in November to get out of said contract and were told that we no longer had to pay $170 a month. We got a bill in this week charging us for an additional two months $170 each. We called again today and were told we could not back out of contract and had to pay $170 until September, when we explained the previous person we spoke to said we could back out the lady basically called us liars. It sounded like she was reading from a script instead of having a real conversation. They are scam artists! Do not work with!!!

DexYP’s representative came in and showed us what we could do and all the advantages. At that time, I wasn't happy with what I had so going with DexYP seemed like a logical choice. Right now, the only thing I've been using is the webpage. They had set up a whole new webpage which I like and had good response from. But the representative called the other day and explained all the other stuff I'm not using. So they're also trying to keep me posted. I'm technologically challenged so a lot of this new stuff overwhelms me but I'm working into it gradually. They have a lot of different apps which I have not gotten into yet but We've only had DexYP for a couple of months and so far, I've been really pleased with them. I've had no problems and that's what I look for.

We were trying to get into the 21st century and start a website, so our company decided to reach out to DexYP. Our experience with their customer service has been great. But after we got our website set up, we just dropped the ball on it, so we haven’t done a whole lot with it. But everybody has been great anytime we had questions. So far, the service has been valuable to the company. More people are calling off of finding us online as opposed to before.

I bought a business from someone who had signed up with DexYP in the past. I wanted to cancel the contract because she was not getting her money's worth from the amount she was spending every month. She didn't even know where her ads were located. I reluctantly paid them off for the remaining part of the year 2017 to be done with them, and not see any more bills. DexYP set up this plan. As soon as January 2018 came around, DexYP started billing my retail business again... for absolutely nothing, and without me signing anything. I never approved any phone book ad, or Internet advertising. Nothing was put in front of me for approval if there is an ad out there.

I set up DexYP when I originally opened back in September but it’s really not serving me any purpose. Also, I’m not using Thryv and I have to pay for it. They’re costing me more than it’s helping me. There may be one a month coming in from Google or Facebook but for the most part, all my trucks are all word of mouth. Thryv called and wanted my opinion and there was a whole bunch of features in there that I didn’t even know existed. In fact, I am trying to cancel DexYP but they have not officially cancelled it because their computers have broken down and they said they would call me back to cancel everything.

Just paid 1650.00 for service that I didn't receive. Was either pay Dexyp or pay an attorney. Spoke with a young lady named Crystal to start my new service. Paid with debit card. Thought was all good. Card gets compromised and on top of that 3 weeks later our site and contact info still was not showing up online. Gave a few more days because I wanted to give them a chance for our name to get out, it is advertising and it doesn't happen overnight, or at least I thought. Realized when it was time for the next payment that nothing ever got done with my account.

After 11 years as a Yellow Pages customer, I cancelled my annual contract with Dex. The salesperson said I would have to pay for an additional 2 months more than the original contract. Calls to the company resulted in escalation and the senior rep was rude, refused to listen, talked over me and insisted that I had signed up for a 13 month contract that started on a different date than my original contract. Rude and a ripoff. I will be advising my clients never to do business with Dex because their business practices are sneaky and their reps are rude.

I wanted to get more advertising online so people could find us appealing and DexYP reached out to me. The customer service rep I dealt with was great. DexYP's service has been very valuable and I'm seeing an increase in customers. Plus, recently, they upgraded me to something. My experience with them has been fine and I'd tell others to give them a try.

I had advertised with them for about a year and a half. And then, based on new promises I have agreed to purchase new services from them. As for the new services, they processed my payment and then failed to keep a telephone appointment with me and I have received absolutely no calls from potential clients. Further, when they solicited my new agreement they agreed to compromise a past due balance they alleged I owed. As soon as the new agreement was made they turned me over to collection and did not comply with the agreement regarding any alleged past due balance. During the year and a half agreement I did not receive new clients and in fact when I received client calls they were for services I do not provide. I told them about this issue and they did not correct it. Horrible service. A total waste of money.

I signed a contract with this company where they committed to make my business visible to my clients, the results were horrible, only 3 or 4 clients saw my business monthly, so I paid the penalty of breaking these useless services, then they charged me double. Two months I have been trying to get my money back without any results. This company is a waste of time and money. Horrible.

I have used this company for a year to manage my company website and have not gotten any business from it. There were all kinds of promises made to me when I signed up with premium services (over 400.00 per month) and they never delivered on any of them. My original account manager is no longer employed there although when I recently called to complain they gave me his contact as my account manager. After a year, my contact and website were still not available on Google and there was no Facebook page.

These people know nothing of running a local business, they changed my local numbers that I had for over 20 years to a tracking number without letting me know, almost catastrophic failure of a whole company that has been in business over 25 years, luckily I've got a lot of returning clients, these guys should be sued by everyone they have done wrong. I'm calling an attorney first chance I get. This company is full of clowns, and I'm still being billed. I've cancelled many times, and in California they must disclose they have an auto renew policy, they did not. Drop them now and hope it works.

My dispute with DexYP is the same as many other reviewers on this site. I called to cancel service before the renewal deadline. I have notes from the phone call, with date and time. They say they don't have a record of the call, as they have with so many other reviewers. They say "a cancelation notice was filed" a couple months later, presumably by the sales rep, who wanted to keep their commission. And they say they are going to keep sending us bills. It sounds like they are doing the same thing to businesses over and over. At what point does it become clear that it's a part of their business practices, and therefore, habitual fraud? We aren't paying this fraudulent bill and will never advertise with them again.

My email address still does not work (nearly 1 year). My website receives no traffic. The Facebook posts they send out go to the same 30 people each week. The salesman refuses to return calls. The customer care team is never available. I cannot even cancel my service, because no one is available in that department. I call **! Stay far away from this company!!!

We signed up DexYP for email, advertising and social media. I usually deal with the young lady, Christine. She calls and gives me the update regarding how many calls through DexYP. We've been using them for years now and they've been extremely valuable to the company. I'm very satisfied.

DexYP does online advertising for us and we've been really happy with them. I spoke to their rep last month and the month before. We went over some of the new things they offer on the website and that interaction was very good.

Thryv: Would not recommend this company to anyone. I spent close to $900.00 for nothing. This company is the worst I have ever worked with. All lies... They don't come through on what they say...but will take your MONEY... Very Disappointing. If you try to reach out to your point of contact they never answer the phone and will overcharge your credit card with no notice at all on charge.

I bought the company last spring, and when we did that, we were in the process of trying to get some information changed with DexYP. It's still not changed and that has not been a very good experience. The new publication is already out, and we didn't make it. Sometimes, I can't understand DexYP's customer service reps since they're not English speaking. But we maintained DexYP because we have a vast audience and older clients tend to use the phonebook and the Yellow Pages.