Thryv Reviews

Yellow Pages / Dex Media

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About Thryv

Thryv, Inc. owns the easy-to-use Thryv end-to-end customer experience software built for small business that helps over 40,000 SaaS clients with the daily demands of running a business. With Thryv, they can get the job, manage the job and get credit. Thryv’s award-winning platform provides modernized business functions, allowing small-to-medium-sized businesses (SMB) to reach more customers, stay organized, get paid faster and generate reviews. These include building a digital customer database, automated marketing through email and text, updating business listings across the internet, scheduling online appointments, sending notifications and reminders, managing ratings and reviews, generating estimates and invoices and processing payments.

Pros
  • All-in-one management
  • Digital tool integration
  • Easy payment acceptance
Cons
  • No costs listed online
  • Short cancellation window

Featured Reviews

Venice, FL
Verified purchase
Thryv was offered to us by our corporation as part of our franchise buy-in. Once we were set up in it, everything's right there for us to use. It's very easy. Everything's good an...

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King Of Prussia, PA
Verified purchase
Thryv's service is extremely valuable. They've helped out my social media presence and probably net me a client or two extra a month. ... I love their customer service. They are q...

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What is Thryv software?

Thryv is an all-in-one business management software program. It provides small business owners with a single platform to handle the essential aspects of running their businesses, such as staying organized, getting paid faster, reaching more customers and generating reviews.

Some of the features that Thryv offers include:

  • Customer relationship management
  • Social media management
  • Online presence management
  • Customer communication
  • Marketing automation
  • Reputation management
  • Sale and payment acceptance
  • Scheduling and appointments
  • Document storage and sharing

This software helps business owners automate tasks, such as social media posting, while keeping focus on the customer, and it comes with 24/7 customer support and flexible training.

There are plans available for three users, eight users and unlimited users. Each plan has features to help you reach customers, get paid, stay organized and generate reviews, but more expensive plans have increased features. There are also add-ons available, including medical privacy security, search engine optimization and Thryv leads.

What does Thryv do?

Thryv helps you focus on customers. The software makes it easier for customers to find you, whether it’s through your social media or company reviews. It also encourages interactions between you and your customers by sending you notifications and reminders when they reach out. Customers can book online, and you can communicate through automated messages.

Thryv also lets you send cost estimates, invoices and receipts, and it can accept credit card payments at competitive rates. Thryv works with PayPal, Venmo, Square and Apple Pay, among other payment processors. It also integrates with QuickBooks and other bookkeeping software to help you keep track of your income and expenses in one place.

Finally, Thryv connects with various other online tools to help you handle every aspect of your business from one platform, including advanced scheduling of social media posts, automated marketing and secure document storage. Complementary tools include WordPress, Zoom, Yelp, Facebook, Twitter, Instagram, Square and LinkedIn.

How much does Thryv cost?

Thryv doesn’t list prices online. It offers three separate plans, but the cost of each plan varies based on your needs. Thryv creates a custom proposal based on your business, taking into account its size and projected growth. Thryv has a six-month mandatory subscription term that automatically renews, and you save 5% by choosing semiannual payments.

Thryv offers potential customers a free demo that lets you see if the software works for you before committing.

Thryv FAQ

Is Thryv HIPAA compliant?

Thryv has a HIPAA-compliant add-on that secures your account per federal privacy guidelines.

Can you cancel Thryv?

You can cancel Thryv or its upgrades and add-ons within three days of purchase for a full refund. If you’re outside the cancellation period, you must submit a notice to terminate at least 30 days before the beginning of your next subscription.

What services are available on Thryv?

Thryv offers a variety of business services, including estimates, invoices, scheduling, online booking and automated communications.

Is Thryv worth it?

If you’re a small business owner, Thryv is often worth it. Having all the parts of your business localized on a single platform is convenient, and the software keeps you organized and up to date. It can also increase your online presence and draw customers to your business. However, not everyone appreciates the six-month term with auto-renewal or relatively narrow cancellation window. For most small business owners, though, having social media, appointment booking, bookkeeping and all other aspects of business management in one place is a major benefit.

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Thryv Reviews

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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 11, 2024

    I like that I was able to make appointments to learn how to use the Thryv system, and I can keep making appointments if I still have questions or I'm having problems with it or if I have a suggestion on what to change about it, I can offer that to them. That's cool. They are helping me learn how to run the system. It has been pretty valuable. I use it every day and all the time. Their customer service has been good as well. I have had to interact with customer service and also IT techs. There are a few things that I haven't gotten fixed yet. I need to call again and make an appointment to figure out why it's not fixed. But for the most part, it's been good.

    When I made an appointment for IT and I wanted to have something changed on my emailing out to my customers, they flat out told me there was no way to change it. That seemed weird to me. Because if they change their interest rate on what they're charging through ThryvPay, I need to be able to tell my customer that. I'm not sure why it can't be changed there. But they're still trying to work with me on that. I just haven't heard anything for a while. Their cost is also higher than most companies. But I get a lot of stuff through it.

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    Verified purchase
    Staff

    Reviewed Aug. 10, 2024

    Justin walked in my place and shook my hand face-to-face, and told me that he would take care of me. I appreciated him coming in and shaking my hand, and me looking at his eyes. I could feel his power in his handshake. Thryv made a new website for me. I post stuff and Justin would pick the post up. Or sometimes I send them to him, and he would pick it up from there and add it to our website. So, it works good. It's a great service. I got people calling me up all the time, asking me if they could give me on first page of Google. I would say, "Yeah, call this person. That is my representative. Talk to him about it. And then he's got the green light to make the decision. So, you need Justin." We're just starting to see the effects. But so far, so good.

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      Verified purchase
      Price

      Reviewed July 26, 2024

      We go way back with Thryv. Originally, we had their print advertising service in their phone book. As the internet started getting more popular, we continued to build upon our brands with them and we had them do our website and management that way. More recently, I jumped into the 21st century and joined their CRM program. Their price is much better than what it used to be back in the day. In comparison to competitors, they're on the much more affordable side. They're also very customer service-oriented. They are easy to deal with and tend to be proactive. My only complaint is being able to access their billing website. But their command center and the other one that I use for their CRM program are very easy to access. It has a nice set up and is user-friendly.

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      Thryv
      Response from Thryv
      Kristina,

      This is great to hear. Thank you so much for sharing!

      Verified purchase
      Customer ServicePunctuality & SpeedStaff

      Reviewed July 25, 2024

      For the most part, Thryv's service was good. But the product wasn't working. I do dog grooming and they weren't able to put multiple pet invoices together. So my clients were having to pay separate invoices and it was a little difficult for my clients. Also, new clients weren't able to get online and schedule, for some reason. They would have to call and I would have to do it. I run my business by myself so I wasn't able to take calls all the time and groom dogs. So it was a little difficult. But other than that, Thryv's customer service was great. Everybody got right back to me when I needed them. They tried to work things out and to get on top of everything. They got my business system up and going right away and I got to talk to the CEO. He called me and that was really neat that I got to do that.

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      Thryv
      Response from Thryv
      Jenica,

      This is great to hear. I am glad you shared with us and were able to talk with Joe!

      Verified purchase
      Customer ServiceStaff

      Reviewed July 5, 2024

      The Thryv rep that I used to build our website was wonderful. She's very hands-on. I have her personal cell phone number, so any time I have any issues, she's there. She responds. If she can't answer my question, she immediately gets me to someone who can. I don't get thrown around or put on hold and holding hold. They get straight to the point. I'm happy with their service. The results, our website, are great. I know any time I need to update or change or alter anything, it’s literally immediate. It’s not a waiting process. The computer system that I use to handle our day-to-day business is easy and efficient. It's very thorough. I ran into a problem. We work on vehicles and the system stopped at 2022. I got in touch with them and within a matter of 30 minutes, they were like, “Refresh your screen.” Now, it goes all the way to the 2024s. That problem was immediately handled. If I have a problem, they’re on it.

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      Thryv
      Response from Thryv

      Great to hear! Thank you for sharing!

      Reviewed Feb. 12, 2025

      I am blown away by how much value I received in 10 minutes from Roger ** at Thryv. Roger used tools to analyze my websites and socia media presence and provided a detailed analyses of how we could dramatically improve our online presence. I would recommend that anyone with a website contact Roger!

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      Sales & MarketingPriceStaff

      Reviewed Oct. 7, 2024

      I am writing to express my dissatisfaction and frustration with Thryv, a digital marketing company that supposedly helps businesses place ads on social media platforms like Facebook and Instagram. My experience has been nothing short of a disaster, marked by misinformation, false promises, and poor service. From the beginning, the salesperson misled me about how their software operates, assuring me that Thryv would seamlessly connect and manage my social media accounts. However, their technician was unable to link Facebook or Instagram to their platform, even though this was a key part of their promise. Instead of resolving the issue, they asked me to handle the technical problems myself, which is not what I signed up for. For nearly 40 days, no progress was made.

      I contacted the manager to express my concerns and request the cancellation of my services, as nothing had been delivered. He assured me that the account was canceled and that I would be refunded for charges that should not have been made for the second month. However, the refund never came. To make matters worse, three months later, they attempted to charge my card again. I have since initiated a chargeback due to their negligence. Thryv’s business practices are deeply unethical, and I would urge anyone considering their services to think twice. With over 300 complaints lodged against them in the past 12 months on the Better Business Bureau, my experience is far from an isolated incident. Avoid Thryv at all costs.

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      Verified purchase
      Staff

      Reviewed Aug. 12, 2024

      Thryv’s service is not everything that I thought it would be. It’s mediocre for my business. My husband and I aren't convinced it's user-friendly for our type of business so we've been struggling with a lot of issues with it lately. When I met with the guy, I went through exactly what our business model was, what we did and what we wanted to excel in. He had a good understanding. We are a T-shirt company and we do wholesale and retail. Thryv was working with me on my website. And when we got to building the website, they told us they didn't have any shopping capabilities or a shopping cart. I would have to go outside of Thryv and do that. After I paid to have my website built, I went to Shopify and built it myself. That was disappointing. But it worked out. Thryv’s social media tools are good though I don't utilize them as much as I should. But they're there and they're okay.

      The invoicing part is not good at all. It took us forever to try to get our clients set up. When we sell to businesses, we have a business name and then we have a contact or an “Attention to: person” within the business, and the invoicing wouldn't allow that to happen. We had to rig it to where I had to have the business name in the first name field and get a mailing address on the invoice, which is very difficult. But after two months working with the guy who was training me, we got it to work. I have a lot of repeat business but they’re buying different things or they have different jobs.

      I have one client right now that has probably seven outstanding invoices that are way overdue. I have to go in individually. And Thryv’s system will tell me, which is good. But I deal with big corporations, and they wanna see a list of their outstanding invoices rather than me just resubmitting invoices. And Thryv doesn't do that. I found in this little section that I can screen-grab stuff and send it to them. Thryv is just not set up to do a lot of things that we wanted it to do. But it could be better for another style of company. Thryv has some great features and some of it's very user-friendly. It's just a little cumbersome for the style of business that we have.

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      Verified purchase
      Customer Service

      Reviewed Aug. 11, 2024

      My experience with Thryv has been okay. I haven't had an opportunity to use it a lot yet, but their customer service is all right. We were looking for towing and repair services, and we have towing on there.

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      Verified purchase

      Reviewed Aug. 11, 2024

      My experience with Thryv has been okay but there's potential there. They've been open to hear feedback but I just get tired sometimes. For months, I've been overpaying so I recently downgraded to just using the website. Some of the features in the marketing aren't up-to-date. It's like an old interface or old software so it doesn't give my business the best representation. For SEO, there's a more effective coding that needs to be done to get your business reached these days. As far as my ThryvPay, they're telling me that I'm not able to have calendars anymore. For the price, it's not ideal. I found myself purchasing other software and I have had some competitors reach out to me and offer me majority of the services Thryv is offering plus the website for the same price I'm paying.

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      Thryv Company Information

      Company Name:
      Thryv
      Company Type:
      Private
      Ticker Symbol:
      DXM
      Year Founded:
      1986
      Formerly Named:
      Yellow Pages / Dex Media / DexYP
      Address:
      2200 W. Airfield Dr.
      City:
      Dallas
      State/Province:
      TX
      Postal Code:
      75261
      Country:
      United States
      Website:
      www.thryv.com