Thryv Reviews

DexYP took care of me. They help me advertise on the web. In the past, it wasn’t good, but it has improved. It is helping and I’m very happy.

Les & Carrie have it right! STAY AWAY! It cost me $1200, and even by using the BBB I still was stuck with them hijacking my Web-site, keeping my contacts, and losing $500 of the $1200 they stole this with false advertisement and their lies. DEXYP is YP. A business that has lost it way and brick & mortar status, so they use hacking as a way of business. We can only hope the FTC will chime in as they have done with Facebook. Their management lets these Salesmen continue without any accountability. Lastly, being in Texas it's a very shameless company stealing from hardworking commission only customers. STAY AWAY is little to what I have lost and what they will do to continue their "hacking" practices in America.

Stay away from this company. Make sure you read your contract thoroughly because it doesn't benefit you. The contract covers DexYP for the crap they pull. I had to request a copy due to the fact I met with my representative and signed digitally. I have been a customer for more than 10 years with DexYP. In the last year I have had nothing but issue after issue with billing. In the beginning of 2018 DexYP withdrew double the amount of my monthly budget for my company's digital marketing. If it wasn't for me staying on top of my business bank account monthly I never would have caught it. After I discovered that double the amount was drafted out my account causing other checks to bounce and bank charge for overdraft fee, I immediately contacted them and they said they had to investigate it my claim.

Our story is much like others, we were with Yellow Pages and migrated over. We did not allow them to take over our phone number or websites at the advice of our lawyer, who saw this coming. We had a good few years with them and then the bills went much higher than the return which THANKFULLY we tracked. We decided to cancel, had several discussions with our rep who confirmed there was no auto renewal, etc., and tried to work on a better return but in the end it was the same story. We sent a cancellation notice to our rep prior to renewal, and contacted Dex. We have a letter from our rep and Dex confirming our cancellation.

We have been using DexYP for years. We just wanted to be in the Yellow Pages so people can look us up. Our rep was really good. She comes out and signs me up every year. She would call, come out, go through the renewal process and then I'd renew.

We received the local phone book and noticed that we had the wrong phone number listed. All I wanted to do was to make sure that it was not listed wrong in the future or be able to change it. So I called my telephone provider so that I could verify that they had forward them the wrong information and they verified to me that they did not forward them the wrong information they had my right information. So I cal DEXyp back trying to find out where they got this information and they would not tell me so that I could make sure and get the wrong information to them. They also would not tell me if it was possible to just not have them publicize my information. I would rather have no information in the book or online rather than wrong information. I have not had a good experience DexYP in any way!

I paid for the premium package advertising, $225. Received 2 missed calls, for first month's advertising and not good. I explained to my business Advisor- Marketing Consultant, multiple times I need more calls for my money. His answer is that he will look into it. The following month I received one missed call, And nothing in over 60 days.

I requested via email that my subscription/contract to the services of Yellow Pages be cancelled immediately upon arrival of my communication. Not because I lacked interest but because of the inadequacies of the salesman and services given to ZVB by DEXYP. I tried in numerous occasions to contact my salesman because I was getting calls for services that I did not offer, and dogs which I did not breed. After several months of constant attempts to reach my salesperson and DEXYP I was told that the salesman was no longer with the company. During this time I never received any follow-up calls nor contact from the salesman of DEXYP. I tried calling the central offices as well, I left messages requesting assistance, insisting I get help and the necessary corrections to optimize my appearance online.

We are an old Yellow Pages customer going back 40 plus years. We continued with DexYP when it took over Yellow Pages. We tried unsuccessfully to cancel Dex 2 years ago. Nevertheless, we paid our monthly bills for that year. Last year we again informed Dex that we no longer wanted their services. The bills kept coming. This time we refused to pay. Over the past year I have tried to get Dex to provide a written statement acknowledging our cancellation. We just received the following statement from Dex "Your request to cancel was received as of 12/18/2018. This date only indicates your request to cancel and is not indicative of the actual date your product will cancel." In the meantime they turned the account over to a bill collector. We'll see them in court. If you experience a similar situation try sending a Registered Letter with a Return Receipt Requested and treasure the receipt.

For the most part, I had a good experience with DexYP. We initially had our phone books with them and then it just evolved. However, we will be moving our online services to another company. It's not for anything that they've done, but we've had pieces of it everywhere and we wanted to consolidate it. The last person I spoke to was fine. But then the woman who was "helping me" was not extremely helpful. Initially, she said that she didn't know how we could move what we needed to over to another company because we still had a contract with Dex. I said that we were willing to pay for the contract and that we just wanna move forward with the move. She said that she didn't know if she could do that and that she needed to check with someone. But then, she just left me hanging.

After reading some of these reviews, my suspicions about the fraudulent and corrupt activity going on throughout this company have only been strengthened. This company continues to try to rip off small business owners off who thinks they won't do anything about it. DexYP continues to say that I owe them money every month for a contract I DID NOT ACCEPT. I did NOT receive a phone call to renew a contract. I DID NOT receive a letter of notice about any new "auto-renew" process. I received absolutely NOTHING. I closed my business and contacted them to tell them my business was closed and that I did NOT want to renew my contract. They renewed it for me with absolutely NO authorization to do so. I did not consent the practice of auto-renew, nor did I accept a new contract.

DexYP's rates were reasonable, and they were very easy to deal with. Their customer service representatives have been fine. They helped us when we needed help. We had advertising with somebody else and DexYP took over. A few years ago, John decreased his ad because he was trying to retire, and it was a very easy process. DexYP was very nice about it. Whenever we needed to reach out to them, they've been fine.

We purchased a company that had an existing contract with this "company" so we had to see it through. January 2017 came around we were adamant that their services were no longer needed and to cancel our account, both in writing and in phone calls. Lo and behold months later, the account was never cancelled and we get a demand letter stating we owe 3 months worth and if we don't pay, they will send us to collections. We talk to no less than 2 "reps" who have no clue what is going on and cannot tell us anything outside of the scripted "I will have to call you right back", which never happened.

We've been a business 40 years long and most of our business comes from word of mouth. We figured we should probably do a little bit of electronic media. DexYP reached out to me and I liked their sales pitch. We're not a big advertising kind of giant. Everybody else has to advertise to get work but we've got more work than we could do already. DexYP was more of a way for our customers to find us quicker on the phone and to give us a call if they can't remember our number. DexYP has been straightforward and they've done what we needed to have done.

I bought this product called Thryve that was called Dex Hub before. They failed to keep up with my Facebook and Twitter posts and they did not tell me G+ was being phased out and they failed to take it off my website. Several pages had 404 errors and the people I called could not fix things the right way. Very disappointing and disruptive to my business. They would not let me get out of my contract after all the complaints and threatened to send me to collections if I did not fulfill the commitment. Their SEM was so-so. I realized they were using phrase and exact match vs. modified broad, hence my CPC was very high. I moved it to a do it yourself software call Word Stream. Better result. Stay away from these guys.

We have Yellow Pages utilized by DexYP and then last year we signed up for some online services. Most of our sales are to contractors and other businesses so we don’t do a lot of the consumer off the street. Our advertising in that was not ever our main focus, which is partly why we never did a lot with it. But the main thing that we hope to get from DexYP would be to get our name in front of the people who needed our services.

Our company reached out to DexYP because of all of the people that it could reach, and we've been working with them for 10 years now. I like how DexYP stays connected, checks in and makes sure that we are satisfied. I like the customer base that their phonebook reaches so I'm happy with everything. Their reps have all been great and the company is doing a great job.

DexYP was the phonebook in town so I reached out to them and I had a good experience. They explained real good, they didn’t push and they didn't make me feel stupid. They did a good job.

DexYP came to my place of business and did a quick presentation. We thought we’d give it a shot and we got the website services from them. The experience was good.

We wanted to have our number in the phone book in case the older people try looking it up. One could check a computer, but they can look at a phone book if they don't have a computer. We’re in the South Bay and we had three or four different locations of books. But little by little, we just kept DexYP in the arc 'cause they're local. I spoke to DexYP reps before and they were professional, friendly, and helpful. DexYP is doing good and they've always been valuable to us.

I wasn't happy using another company, and I researched a little bit and started using Dex. I have some good impressions about them, and some are not. They created my Facebook page and they manage it. They're the ones that post on it. But if you went to click on my Facebook page, it's the wrong website. It's the old website from the previous company that I used before. It didn't make a lot of sense to me. On top of that, six out of eight times I called Dex, I leave a message and I don't even get a callback.

DexYP does our online service that advertises our funeral home. They were part of the Yellow Pages at one time and then they changed over and we kinda left from where we were and went with DexYP when they came around. They have done a good job for us although I do not interact with it as much as I'd like to be able to because of being so busy. I do not have the time to look at who is searching which is a big turnoff for a lot of businesses. It is wonderful to advertise but when someone is hired to advertise for us, they should be taking care of the business and we should not have to be doing that. It was not the case with DexYP. If we are paying for a service, we expect them to take care of it for us.

I am very disappointed in DexYP. I have been trying to grow my business with YP for about 3 years and I always get disappointed. Last year I had a rep named Alice that never could do her job and then somehow they past me along to a guy named Josh. Story short I paid 1840 a month for leads that I never received but I had a contract with them so I paid until the end. That was year 2017. And then I found another rep year 2018 that we started a concrete company with and that started in January. They said wait 90 days for your ramp up period. We DID ok in the beginning so I signed my fence company thinking this time it was different but nope same thing.

We signed up for the advertising in the Yellow Pages and the people from DexYP have been very good, friendly and helpful.

DexYP calls me periodically to see if I wanna update my information. They've been very helpful with suggesting what I could do, and showing me where I could be listed in the phone book that would be most beneficial for me. They called and talked about reviewing my advertisement, and we went over it including the cost, and changing some things. They check back once a year to see if there are any changes and suggestions.

We've always advertised in the Dex Yellow Pages. They've had our phone business for years and they've just added these new things that we could do since then, like digital advertising. Both the outside and the inside reps have been very good. I've had a working relationship with the outside sales rep for years. We talk directly, so if there's anything that I can help them with, I'm sure she's gonna ask me for it. It worked for us and we've developed a good relationship.

I've been with DexYP for a long time now and their service has been very valuable for my company. They've given us a good presence on the web. They did a nice webpage, and they do our Google stuff. DexYP is not cheap, but they're effective.

We've been using DexYP for years. We use their internet and phonebook services which have been pretty valuable. It’s a good company. We've been polishing up our program and the meeting we had with the web manager went pretty good.

My business depends on advertising and we received little to no responses in their ads. Now that their ads got nothing as far as work and responses for our company they are trying to sue our company for money we don't have. I've gotten threats that I will be sued by their bulldog Convergent. I would suggest not doing business with this company. They are in it to make their money no matter how your business does. They used to have more heart but that has changed so be careful. They don't care for their customers any longer.

We're looking for all of the things we can do to keep our small business running. I'm the owner's granddaughter and has been leading up the advertisement part in the social media aspect. DexYP is pretty simple with our advertising. Even through Thryv, it's been really easy to learn and go along with. Their reps are always very helpful and nice. I am in constant contact with our Thryv representative. We talk on the phone weekly, which is great, about ways to further the business or any problems I have. She always emails me right back. She's wonderful.

We use DexYP for our search engine marketing. They are advertising online and it's all good. But as far as their customer service goes, it sucks. I've been here since June and I've only made contact with one person since. I haven't heard from a representative and there have been no report cards. There should be more interaction with the representatives.

We were starting a new business and we needed to do some advertising. DexYP reached out to us, and it sounded good. Customer service was great and everything seems to be okay.

I was trying to get more business and I saw DexYP's pay-per-view ad on the news. I talked to a guy named Gary and he explained everything. We then signed up for a year and DexYP did pages for us online. We've had a good experience with their customer service, but then they put a different name on my business and put me on a different township. I wasn't happy with those things. Their service hasn't done much and we haven't got enough business where we're at. We're cancelling next year, but it's been a good experience. I would recommend them.

We're doing a rental car and used auto sale advertising with DexYP through multimedia. Our interactions with our salesperson have been professional and she has been quick to answer my calls. Currently, we’re getting into the Thryv program and we’ve been going back and forth getting everything set up and getting my username and password. DexYP does the best that they can to get our money’s worth out of the advertising that we do.

I’ve been using DexYP for 15 years now. They service my website and make changes as necessary. That’s what we do so, I need someone to do that. Since they own my website, I find it hard to make a change even if I wanted to. I would rather own my website and have them service it, but that would be an issue that I don't think they could resolve. Still, their reps are doing a good job.

My company already had DexYP when I started. I decided to keep them when I upgraded since they have our webpage, Yellow Book, etc. so we didn’t have to do that ourselves. Our webpage upgrades were great. They helped us a lot and we got a lot with less cost from them so that was perfect. Their reps and their customer service were great. If I need help, they were always either emailing me right away or calling back. It has been a great experience.

We've been with DexYP for a long time now. They reached out to us and we went with them for the phone books. They also set up our webpage. They did it in such a way that a customer can contact them and then it shows up on my email. I really like that and we’ve gotten quite a few jobs off of that. DexYP is a good company to go with.

They screwed up my ad 3 yrs in row. Then left my number out of the book and blamed it on ATT. Not recommend this company at all. They dont have it together. And they wouldn't do anything but take off few months' bills. Well the whole ad was messed up so I shouldn't have to pay anything but they still want me to pay for really screwed up ** and people who work there.

I've been with DexYP for decades since they were the old Yellow Pages. Usually, I call my rep Lisa. She handles pretty much everything for me. I leave it up to them to go and search for my options because this is not my field. Whatever my sales rep recommends as long as it's affordable, then I go with it. For a while, I had a program with both Dex and whatever the other competing book was. I ended up dropping them and just going strictly with Dex. I don't do any other advertising except through them, and it works out very well for me. They handle my website, the SEO and a couple of different campaigns for me. I'm pleased with them.

Our situation is same as Mark of Iron Mountain Mi. We fully intended to discontinue advertisement. The contract Expires EVERY Sept. and a REP calls to see what changes, adjustments, we might need, if our information is same for us to renew. Since we had been pre-occupied with keeping our business running, AFTER HAVING DAMAGE FROM HURRICANE IRMA, we neglected to realize this had run out, and I continued to pay each month until I believe Jan 2018. So we called to cancel, and they informed us we need to cancel 3 MONTHS BEFORE the CONTRACT was due to expire, SEPT 2017, IN WRITING, BY MAIL!!!! So, since they wouldn't cancel, they have turned over to a COLLECTION agency and it's now over $1500.00. This company owes us 5 Months backpay as we DID NOT RENEW!!! This is stealing from small business owners. Thank You.

Received a call from someone at DexYP regarding an unpaid invoice. Last time anyone from YP contacted me was in 2017 for the 2017-2018 directory. The representative gave me some excuses for not reaching out to me before printing, just assuming I wanted to continue using their services. A letter was mailed to the last known address I have for the YP outlining my desire to would no longer do business with them. My reason for stopping the YP service is because I have a way of tracking where my new business comes from, not one single person has mentioned the phone book or online YP as a means to find my business. YP is an antiquated service.

The DexYP rep I talked to was very easy to deal with and helpful. He let me know other services that they had, but when I told him my situation, he queued me into what was gonna be efficient for me. I wanted the listing and I've been riding it out here for years. DexYP was easy to work with and if I needed something, I felt like I could give their rep a call and get something worked out. He was available and we could work something out.

Somebody said that DexYP was doing good with their advertising and that they use them so I gave them a shot. I’m doing internet, website and some Facebook stuff with them. I did pay-per-click advertising too that I no longer do. Their customer service was good. They check on you a lot. They’re understanding and they take time to explain stuff to you. Their services have been hit or miss though. The pay-per-click internet advertising was not good with them but the website works fine and it doesn’t crash. The experience with DexYP was good, but for me in my industry, they didn’t make a difference in bringing in more customers. But it might be different for somebody else.

DexYP provides us with phone book advertising. So far, their service has been fine with what we got them to do.

I should have canceled my Yellow page listing several years ago, but kept it last year, intending to NOT RENEW. I always got a phone call (late Winter I think) from a sales rep, asking me what changes I want for my YP listing, and I intended to discontinue, as I get more than enough business from my own website. They NEVER CALLED this year, so I did in the spring, and they told me they AUTO-RENEWED my AD w/o ANY confirmation from ME! I made multiple calls, got transferred multiple times, and was told by a 'manager' that he gets the same complaint a dozen times a day! But he couldn't do anything - he said they 'notified me by mail' that I would be auto renewed if I didn't manually cancel the acct. Being on autopay, I quickly shred my monthly bill, knowing it's taken care of, and never saw any such notification.

In November of 2017 I met with Mr ** who was wanting to help advertise our Small business. I explained to him in this meeting how skeptical I was to begin with and well basically just really didn’t have the budget to do 3 or more hundred dollars a month to advertise. He assured me I should hear him out so I did. He gained my trust by telling me he was a Minister as well. He offered me a free trial for almost a year to try out their program with a monitored phone number for calls and a free print in phone book. He told me at that time that I would be contacted by him or one of his partners to discuss how I thought the service was doing and if it had helped us with Towing calls. I was never again contacted Until I kept getting calls for other Tow companies.

I was solicited by this company to clean up my directory listings at $59 a month so I paid 3 months $180 and I am currently rebuilding my website and having SEO work done and all my directory files that had problems are still have problems. So as far as I'm concerned I gave $180 and they did nothing and I just called the company and they tried to sell me more and said internet changes so maybe the directories went back to the wrong way. Really my directories are now filled out incorrectly on their own after being fixed no more like they were fixed to begin with.

I entered into an advertising contract with DexYP. I paid 11 of my 12 monthly payments but became suspect 1/2 way through the contract as to whether the books had been actually distributed. I contacted households in the distribution area and learned that not a single household had received the book. DexYP demanded their final payment and I approached them about this. They sent me to customer service. I reminded the person there that I had spent hundreds of thousands in the past with DexYP and that I was not pleased with distribution. They immediately referred me to fine print in the contract and pointed out that they can decide whether to distribute or not at their choice and that they can change the geographic area or whatever they feel like. They then informed me that they have a lot of attorneys so I have no option but to pay. Very frustrating. Leaving DexYP Advertising.

We were finally talked into to using DEXYP for digital marketing and signed up for a 1 year contract. The salesman was very nice and talked about all of the support I would have. I am a small business owner and am busy working in the field most days. They never contacted me the entire year of our contract. Literally, not once. Not until they called asking me to renew my contract did I even remember I signed up with them. I had a conversation with the latest person "representing my account" and told her I am no longer interested in continuing my contract. As far as my contract, everything was on auto pay each month. Months later they are telling me I still owe them money plus late fees on a contract that they didn't fulfill. It would be illegal for me to bill a customer for work I didn't do. This is really a poor practice and preying on small businesses. Unacceptable.

In July of 2017 I got a cold call from my Dex/YP rep to buy the latest internet package. I didn't want it. I was coerced into voice signing a contract before I had a chance to read all the details. I was told I could cancel at any time. Although I repeatedly asked for a printed detail of all the great things they promised, I never received it. There was one problem after another with this 'package' right from the start, so I cancelled it. (They even created a 2nd online listing of my personal information! Which was not part of the deal - but did have the effect of ruining my online ranking - and my business went down by 75%.) YP ignored that. I placed countless phone calls and voice messages to my rep as well as emails to get her help - ALL were ignored. They refused to cancel the contract, continued to bill me (for this cancelled contract), started harassing me with collection calls and now a collection company is harassing me - with an inflated bill.

I have been advertising in the yellow pages for years. My customers are older people and they still use them. This year I did the same thing I do every year and renewed my ads but when the books came out my ads were missing yet they have been billing me for 4 months. I called and they refused to refund me. Obviously I'm not going to pay any more on them and my bank is trying to recover the stolen funds. I'm putting the money into some other type of local advertising.

I've been doing business with DexYP for about a year and a half and I've mostly been using their internet service. Their customer service has been really good and I don't have any complaints about it. They also do a good job of listening to what we do and they are always updating. I don't have to mess around with the service a lot. They take care of it well and they are always on top of things. Overall, DexYP's service has been valuable to my company.

We use DexYP for website optimization and we also have print in the Yellow Pages. I spoke with Deedee recently. She's our rep right now, and we've had great customer service with her. I had three different conversations and she walked me through some new features. She walked me through the Thryv program and she has been incredible to answer questions and anything I need. She was fantastic. We've been doing business with DexYP for so long and their services has been incredibly valuable. There's a certain generation that still uses the paper phone book but otherwise, people are often putting in our name online. They're looking for us and chances are they're gonna bring up a Dex listing or an affiliate of Dex for the listing for us. So, that's incredible.

Advertising/sales rep took liberty to publish an ad in the yellow pages without verifying for our approval. When called to work out a solution, got the full runaround with no one taking responsibility and the original sales rep not returning phone calls. The next year the same ad appeared despite our numerous efforts to have it changed. This year we have reduced our advertising presence to an absolute minimum with this company. Received email verifying our reduction in advertising. Yesterday salesman called and left message to go over account changes. I'm currently still on hold while trying to return call. ON HOLD FOR 2 HOURS and 52 MINUTES. Unable to give them a 0 star rating.

We've always had advertising through the phone books going way, way, way back. It was Bell Atlantic and then Sprint, and it turned into DexYP. Over the years, it changed names. We used to have a lot of online and the Google that were costly. But since business isn’t really great, the owner rolled everything back to just basic ad in the phone books. However, we have four different accounts which is confusing. There are two DexYP in Louisiana and one in Texas. I don't know why DexYP isn't billing us under one invoice, but that’s my only problem. So far, DexYP’s service has been good. We had a lot of people calling here from that.

I seen there are similar reviews regarding this. We started with DEXYP/YP clicks in January of 2018. We have never seen a verified lead of sale regarding any of their actions. We were given a website to check on the stats of it and we never seen a change nor a result whether good or bad. We keep complete analytics on our site and we NEVER seen an outside lead from DEXYP. To us this did not work and we were promised the world. I believe this is a horrible clicks package and I would never recommend this to anyone in a e-commerce style business. We did reach out to our account rep about 6 months into it regarding status and content and his communication was nil, no calls, no help, and all we get is 1800.00 bills every month with no result and no help from DEX YP at all.

I joined last year to do some marketing with my a/c business, and was not getting any calls for central air. I was getting called for window units. So I then went and called my sales person which is not working there anymore, and asked him to look into it and found out they listed me for keywords in window units. So I told him we don’t do window units. We are a central HVAC company. He told me he would look into it and fix it. Months went by and no fix. So now summer is going to end and they are going to fix it at the end? So I canceled my card and services and now they said I owe them money and have a collection guy harass my office people. Now I'm going to give this to my lawyer. Stay away from this company, they don’t care about the small guy, never recommending them for anything.

Felt almost bullied into staying. It took multiple phone calls to cancel. Bills continue after cancelling with no explanation of billing periods. No confirmation of canceled service given even though I specifically asked for it. Absolutely atrocious service and customer service reps act put out. What is wrong with this picture? Makes me regret paying for YP advertising for 10+ years.

From my experience with DEXYP. I advise everyone out there NOT to enter in an over the phone recorded contract. I entered with DEXYP in an over the phone contract at late August and until now late October I could not get DEXYP to honor our voice recorded contract nor to be able to speak to the sales manager (John) nor to get a paper contract reflecting all of what we agreed on over the phone. They lie and lie and lie, Yes THEY LIE. I placed several called and I opened several cases to get them to fix my contract to reflect what clearly we agreed on, but I was not successful because I am not dealing with honest business and there is no general manager to investigate the liars.

Paid for a nonworking website for year and canceled and send collection letter every month for another year with nothing. Try adding other fails charges when pay in full yearly charges and send collection letters every month. My company start with A & been in business longer & 10 times better than ones showing up on their site ahead of my company. DexYP will try to steal from your companies and send bill from a collection billing.

Sometime in July/August 2018 I was contacted by a DexYP salesman about my webpage and he was very helpful and knowledgeable on the phone and gained my trust. He mentioned the Thryv product (I'd never heard of it) and told me if I signed up I could check it out. It was $59 a month. At the time I was trying to do the internet stuff all on my own. I had to end the conversation as I had calls coming in, but he told me he would immediately send me his direct phone number by email after we hung up and that if I had any questions about the product or how to use it to call him direct. He also said someone from the training team would be calling or emailing me within a couple of days to walk me through the software. I kept looking for an email for a couple of weeks and nothing. I didn't have his number or even the website URL to check it out.

DexYP has been doing our Yellow Pages for 15 years now and I would recommend them.

We have been with DexYP for five years. In the last few years, they have done the website for Cornerstone Counseling for us, and also an ad in the phone book. On the whole, the reps have been nice in trying to get us situated. Sometimes, after that though, things get a little bit screwed up. Like there was a billing that happened this year. They did not tell us that they were going to be billing ahead. So, the bill was more than what we expected and with budgeting and stuff, that does affect. We did call and talk with them about that to find out what’s going on. And then, two years ago, the wrong picture was put in. The one that we were told that was gonna be put in to replace the original did not get switched. Also, when a customer wants specifics, it’s not always followed through.

Excited to work with YP to help generate leads for my small assisted living business. My Account Manager was excellent and responsive. However after four months without generating a qualified lead and several changes to the program, we decided to end the program. YP agreed to a refund, but only ended up credited me half the amount. After multiple calls over the last fourteen months, the Customer Service dept indicated there were extra invoices and also it has been too long for a dispute.

DexYP is the only one doing the phone book so we contacted them. They seemed really nice, helpful and did what we asked them. And I’ve not had any issues with their customer service.

DexYP's reps approached us. Thereafter, we got yellow page services from them. Since then, we keep having their service every year.

We use DexYP and I got familiar with them through where we advertise on the website. Their customer service reps call me every month and they check. We have a conference call and they go over on how the site is doing for us. Their service is 95% valuable and using their services has been convenient. They click and bring in a lot of people from the websites.

I have been with DexYP since 2015. My rep, Ted, was challenging at first since I was under the assumption that he was going to be monitoring and managing the search engine because that was what he sold us on. He'd make sure that all the data that was being transmitted to search engines were all gonna be correct. Then once we're up and running, we found that the addresses and phone numbers were all wrong. They assigned us a different phone number that they could go ahead and monitor, but that’s not the phone number that goes to us. In fact, there were a couple of things I needed to be changed and I didn't get them changed. Then, DexYP came in with a different package and we signed up for a bigger program where they’re supposed to be monitoring everything. They told me what they’re gonna do and I paid them. DexYP is good.

We've been using DexYP for a little over a year now. They built my website and also developing Facebook. Their customer service has been phenomenal. I work directly with Carolina and whenever I call her, she’s very attentive to the needs. She gets me directly with whom I need to get in contact with. DexYP's service is very valuable to the company. We're getting more hits on our site. The customers are finding us now online where they weren’t finding us online prior to.

DexYP is a well-established product and I'm pleased with them. I've have been working with the Yellow Pages but they went to the online web pages as well. Then, they expanded into doing the website. They offered me a good bundle on that and I went for it. However, I'm not sure if they're fully up to optimization, which isn't their specialty. That's a low point in terms of website function. Their customer service has been good, though there have been a few glitches. They're innovating and they take the time to get to know what those are and they help me set them up when I can.

DexYP provides service for our company's website. They are hosting it and they do all our advertising on the internet. Everything has been great and their rep, Tiffany, has been fantastic. We meet, talk on the phone, and she got the advertising stuff handled for our company. I really don’t have to do much. Now we’re getting foot traffic through the door and we’re getting new clients who I’m sure have seen the advertising.

We've had DexYP's services for about a year, and at the beginning, the experience was a bit hard. Getting everything situated was the hardest part, and then there was some back-and-forth. But after everything was set, things have been very good. As we knew what we were doing, it started going smoother. And now, we're using it a lot more. We have a website with them and they also post on social media and all platforms for us. It's a good program and I would recommend it.

DexYP was referred to my business. Initially our marketing rep was very helpful - always contacting us, help to rebuild our website. In the beginning there were signs that, one person didn't know what the other one was doing. But you know, I'm like, "Ok but our rep, always got things taken care of." Then after a few months we wouldn't hear from her. Another rep starting calling saying he was the new rep. Ok, so as time went on the website was finally up but DEXYP, never wanted us to make changes to anything they did wrong. For example the rep had the wrong prices, sizes on a number of items. There was no increase in rating on IG, nor FB. I was posting more than the rep was. The unprofessionalism when you call is unbelievable. Nobody could ever give you a straight answer. It was, "Jold on," or "Someone would have to call you back." I feel like I was robbed, by DexYP, I would never recommend them to anyone ever.

DexYP has been maintaining and managing our custom website and all of our social media. They do all of the SEO stuff that we need and we have monthly meetings with them. They have excellent customer service. However, they switch customer reps a lot and when I get a new one, I had to go through everything again. Other than that, DexYP services are extremely valuable to our company. We get a lot of business and we are thankful for the process that they use.

We hired Dex Media or YP (or whomever because they use so many names I don't even rightfully know who to sue at this point) to handle our online ads with YP. To begin with our rep did a fake review of our company in order to give us a better online presence. Should have been our first indication this is an untrustworthy company! Second, after months of complaining that we were paying and getting no calls they put a tracker system on for us to verify our calls. BEST THING EVER! NONE of the calls we were getting were even for us!! They were looking for different people, different companies, it was constantly the wrong number.

We use DexYP’s service for social media, White and Yellow Pages and an online presence too. I tried to get in touch with somebody from their customer service yesterday but because of the time difference, we did not connect so I have to set up another meeting. But whenever I get in touch with their reps, my interaction with them has been great.

My business has been advertising with DexYP since they bought out the previous advertiser. Since then the customer has gone from bad to terrible to completely non-existent. Over the past 3 years we have battled with YP renewing our contract at a higher rate without sending us a new contract. They always say the contract was mailed in October showing the renewal rates and that since I never objected to the new rates I therefore accepted the new rates. Every year I was told that they would put a note in our account that a signed contract would be needed in order to renew our contract yet every year it's the same old thing. In addition, they raised our bill by $5.

Patients don't normally come from telephone book advertising but people feel you aren't legitimate unless you're in the phonebook. So, we got DexYP's service. Once we initially set it up, I just pay the bill every month and so far, I am satisfied with them.

DexYP reached out to us and they have been very accommodating when they come to have me sign or go over new contracts or areas that they service. We do prints for phone books, then they do the digital platform where I can see the analytics. It shows me the call tracking and I like that they use a unique phone number so that I’m able to track the calls. Otherwise, there is no way to tell if the phone book is actually working or not. So, that was a big selling point for us. Our sales have increased since we started doing digital marketing and 90 calls a month equate to quite a bit of sales. We’re receiving calls, I can hear the calls and it shows how long they were on the phone. Any call that is longer than two minutes is gonna turn into a sale. DexYP has been very helpful and extremely valuable for our company.

We've been with DexYP for forever and their services are very valuable to our company. They did our Yellow Pages before and right now they're doing call forwarding for our phone number. We've called their customer service and our interactions with them have gone very well. Once, our bill was a little high so we requested that they lower it.

I spent 30 minute on the phone and was put on hold multiple times because they could not confirm which phone book in my area the listing charge was for. Company is either a Scam or they are terrible at their business because they cannot answer what seems to be a simple question. "I have 5 phone books in my area, which one do you represent?" I was just put on hold for infinity so they could try and look it up.

We use the Yellow Pages for advertising to get our phone number and name out there and DexYP has done good with what we needed them for. Most of the new phone calls we get have seen it off an advertisement off one of the papers that we advertise in and it’s there if people need it.

DexYP handles our advertising online and through the Yellow Pages. The company has been working with DexYP before I got here so it has been quite a few years already. They resolved the issues every single time. If we had an incident or if there was something wrong, they were quick to fix it. They also answered our questions promptly so overall, the customer service experience was excellent.

I had my YEXT account stolen from this company, and this company will not release it and holding my account information hostage and requesting money to pay. This is the worst company ever. Just to clarify I never signed up with this company. The rep forged my signature and later I got a bill one year later, and I had to write a formal letter to fight this fraud. Be aware!

Mostly, our customers come from word-of-mouth but we have kept DexYP because there are people that look our number up so we can have it available. I used them for phonebook advertisements and we were satisfied with their customer service.

We began doing business with Supermedia in 2011. Somewhere along the line, they were bought by Dex Media/ Dex YP/ Thryv...whatever they're calling themselves these days. Clearly they make their money by complicating their billing system. They have double billed me (created 2 different accounts for our business), split their contract so that part of it runs 14 months and part of it 12 months, and generally ** it up. Luckily, I pay monthly and not by credit card, and I pay what I owe (based on my contract) and not their wacky billing. They continue to argue with me for $309.98 that they say I owe. I am a $20,000+ customer, and I am done. All this to appear in the Yellow Pages! Who really uses the phone book anyway- whether printed or online? I am too busy to deal with this nonsense. Stay away!

We have been using DexYP for print and some web-based advertising for 10 years. The salesman was nice and we had a good experience with their customer service. We interact with them once a year when it’s time to renew our advertising. DexYP is not just something that helps but it is important advertising for us. It is very valuable and it gets us a lot of our business. About half if it is Yellow Pages.

With fewer people that are in the phone book now, I'm not sure that just the Yellow Pages is enough. Maybe I need to cancel the Yellow Pages and go to something else but I'm very happy with DexYP and I had a fine experience with their customer service.

We have a tracking phone number on our online ad that does not work anymore. We have made several calls to many departments with no resolution, even our sales rep, who said he is very busy and will get back with me when the problem has been resolved. They make promises and don't follow through.

DexYP reached out and told me about the services that they have. At that time, I was in need of those as I didn't have any kind of pay-per-click program. I signed up and so far, their service has been valuable to my company. We live and die by it. I’ve given up on all my print ad and just went for that pay-per-click. But then Google did away with the pay per click for bail bondsman so now, we’re just concentrating on SEO. Mark is my rep and we work together very well. We speak once a month for campaign performance stuff and I like him as my rep.

DexYP called me and I ended up using them for Yellow Pages and online stuff. So far, I've never had any problem with them. But they're just letting anybody put names on the phone book and some of them are using false addresses. And there is no way getting around with DexYP, so there are people from different places that aren’t licensed and they’re saying they’re locksmiths or something. DexYP used to be good and everything is kinda changing now. Most people don't use the phonebook anymore, so I’ve been cutting back every year.

DexYP signed us up for a 206 package for Media. We got Red listing and bold fast for 2400 a year. Rep would not call us back. Employee who agreed to it did not have authorization to do it. DexYP reply was she said she had authority to do it. They will not let you get out of contract. This Company is fraudulent and very deceptive. Go to Google or Facebook for advertising not this company. No Value.

We have been with DexYP for a very long time. First, they did our Yellowbook pages, then we started using them for our website but we didn't really do much with it. Then they came in again, revamped their company, and what they did with our website was really awesome. They partnered with Google, so their technology is a lot more advanced than it used to be and now there is a lot more we can do with our website than we were able to before. They also have a lot of good options for our business for reaching to our patients. Their team that does the website are very good and whenever we called and wanted something changed or updated, their response was very quick. Jenny is our sales rep and she is very nice. She comes out, updates our contract, and makes sure that everything is in place that we need.

We always try to improve our company and try to get quality products. I've been searching online and found having DexYP would be perfect for us so I got a contract with them for a year. The most I use the website is to get and set up appointments, do invoices and estimates, and remind customers when they have appointments with us. They are helping me to promote my business. They tried to do something to attract more customers for me.

Writing as contacted this company several times to cancel or reduce my account. Their product offering is irrelevant, and they did not do what they promised. Customer service reps that are shady and they never resolve or help. I closed my business and they refused to cancel the agreement, which I was told was a month to month. I contacted my credit card company for help. During my calls the customer service rep said there was no way for him to do it, talk to my sales rep... but my rep didn't work there anymore. Chad. So they couldn't, but the manager would call me... and they never did. Hasn't happened. Just hung up with no resolution. Then I get a threatening email from a debt collector saying they will litigate.

We have DexYP for many years now and we're continuing on. They have our information up on the internet and they do advertising for us through the phone books, internet, phone, and yellow pages. Their service is pretty valuable to us and I have nothing but good things to say about them. They're very helpful. They listened to questions and answered the ones that I needed to know at the time to continue the service. Plus, the rep I talked to at the time was really nice to me.

DexYP contacted me in regard to the complaint. The listings were updated to the best of my knowledge. The contract had been canceled since the ads were applied to the wrong address and location. I was satisfied with the outcome. It took several calls to have this resolved, but it finally was taken care of.

DexYP has always provided advertising for us. They've been doing our Yellow Pages and we've been happy with everything. Also, whenever we reach out to them, they always provide great service.

Dealing with the company has been very easy. They communicate often. We use them for our website, phone book ads, and online ads and google boosts/listings, etc. They break down usage for you to see, good tool for businesses. We would recommend them to others.

I was approached by this company who ran a check on my site finding numerous issues. We talked about them promoting my listings for $59.00 per month. This started in Dec 2017 and was a contract for a year. Random searches on other phones and PCs did not show up my listings as being promoted after the end of January 2018. I could also not get them to send receipts per month for the "services" rendered, I only ever got one for Dec/Jan. When I contacted them to find out why my listings were not being promoted I got some garbage about a 3rd party being involved and they couldn't get in! Yet they never contacted me to tell me there was an issue, just waited for me to notice and did nothing.

This company has been billing us monthly for a service that provides nothing of value and I have been told I cannot cancel. The customer service representative hung up on me twice and after I continued calling back, put me on hold every 30 seconds to find an answer to my questions, without ever telling me I was being put on hold. None of my questions were answered and I want this service canceled immediately! This company is an absolute rip off! I will continue making attempts to stop their monthly billing of my credit card.

Writing as I am on the phone for the third time with DEX. I am actually appalled that a company can exist with a product offering so bad coupled with customer service reps that are intentionally shady. I just need to cancel a contract that doesn't renew until January 2019. During this phone call the customer service rep said there was no way for him to do it, talk to my sales rep. Chad. Chad said he couldn't, but that Nicole would call me. Hasn't happened. Just hung up with no resolution. The guy that called to renew us was not knowledgeable about SEO or any of the things they "sell". Stay away!

I've been here since 1972 and we started out with this company way back. Then we just kept going with whoever bought it out each time. A lot are now going with the computers and advertising on the internet and Facebook, and I don't do that. That's the service I have with DexYP. I've also had no problems with their customer service.

DexYP is the biggest rip off. I would never recommend anyone to use them. They said they would help me and never did do so I've never had my phone ring like they promised. Now they are taking me to court. They are ripped off. Period.

I was looking for internet, website and Yellow Pages advertising services, and then I reached out to DexYP. I've with them for five years now and they make it maintenance-free for me. Their customer service has also been good.

DexYP's customer service team has been great. But I’ve been handling the account for a year and I’ve already had three team members that I have been turned over to. I have Leslie right now and she's great. But sometimes, it’s kind of hard to start over with someone else every time. Other than that, the service has been great. I receive facts that we get on the reporting every month. Our cost per click is low and we have the ads that are out and rotating all the time. So, they definitely do things for us that we couldn’t do on our own. It’s a one-stop shop.

The company has been using DexYP for digital marketing, such as Google searches, and they have been doing it before I started taking over. I speak with their customer service reps on a monthly basis and we also get conference calls. They are informative and they let me know exactly what is going on. Everything is going fine and great. Their service has brought good value to the company and we continue to use them.

DexYP took over the company that we were advertising with. In the past, it was very good but now we’re trying to get out of the phone book thing because people don’t use the phone book like they used to. They use their phones. But DexYP has been good for us and we were satisfied.

Dex Yellow Pages is a total ripoff. WE were requested to renew our contract for a simple listing and notified them by phone that we wished to discontinue. We never received a confirmation, and later saw that they had renewed our listing without our consent. For six months they have sent us a monthly bill and are now threatening us with collection and impact to our credit score.

DexYP provides us with advertising digitally and on Yellow Pages too. Their professionalism was good when we renewed.

DexYP provides the Yellow Pages listings for my company and then I've got online search - they show up in two or three different spots and that's plenty enough for my little business. My experience with their customer service has been good. They answered all my questions and told me exactly what I needed to know. Their service works for my company.

The customer service at DexYP was knowledgeable and they knew what I needed more than I did. They provide our advertising in the phone book and our web page and their service has been very valuable to our company.

After a couple of years of paying for a listing, I canceled back in May (or so I thought) due to some cuts in our advertising budget. I stopped receiving paper bills and assumed everything was taken care of. I just barely received a notice that my account is seriously delinquent and conveniently it was right after my account automatically renewed for another year. My billing was switched to paperless without my consent and no email or other electronic notification was sent either notifying me of the change or even of the invoice and that just so happened after I initially tried to cancel. After speaking to a few different reps, they basically told me I'm SOL and I still owe $750 for the remaining contract. Very shady and not pleased at all! If you sign up, be prepared to fight to get out of your contract.

DexYP is a very reputable and professional company. They reached out to us through the phonebook and we had them provide us with a presence on the web and in phone directories. We renew via fax or email and their team has been very friendly.

We have been trying to cancel our YPSearch program since June as it does not work! We opened a case on August 17, 2018 #11327241 and it was closed without resolution or even a phone call from YP/Dex. Our rep mis-represented the results when we signed up. In fact he really didn't give us the numbers that YP/Dex use to evaluate the performance. If there was some type of performance matrix that YP/Dex uses we should have been made aware of it and/or acknowledged it with an initial or signature on the contract.

This company is the worst! I'm in my store and I get a bill from DexYP saying I owe them 430 dollars because 2 months past due on my bill. Now this is strange knowing that I canceled a year prior and this company puts an ad out behind my back not even calling me to look over the proof or to inform me that business is going to be in the book. This company is a fraud. Even the good review look like frauds. I have never seen such a varying experience of customers from a company. Quite the coincidence that there a lot of 1-star reviews and 5-star reviews and very few 3-star, 4-star reviews for this company. How is this company still in business!?

We’ve had DexYP for four years and their service has been valuable to us. It’s for our online and phone book advertising, so it’s important to have that going right and taken care of. Their customer service reps were knowledgeable and helpful. It has been pleasant and we’ve had a good experience with DexYP.

DexYP is a great company and we've been with them for a long time. They provide good service at a good price. We don't have time to take care of our website so they do it and we have a wonderful account manager. Our salesman, Glen, is great too. They are very helpful and they get things done quickly when I need them done. If I need changes made to our website, they are done almost immediately and that's helpful. DexYP's service is valuable to our company.

We initially reached out to DexYP for a Phonebook advertising. And when things changed to getting the website, we moved into that. They don't really handle the website but when we ask for them to change something, they do that. Their customer service team is personable, tries to do what we ask and helps in any way that they can. Their services have been really good to my company and great for our needs.

DexYP manages some online stuff for us. Speaking with their reps has always been a struggle. Every one of those different organizations tries to tell you how to manage your online presence and do this and that, but it's just always a moving target so it’s not easy for anybody.

We have DexYP for telephone advertising, and their service has been valuable. We've been happy with it. They contact me by phone for the renewal of our advertising with them. Otherwise, they send me a renewal notice, and I have to correct if it's wrong then send the notice back to them.

If you have advertising needs, talk to DexYP. They're accessible for the people in the area and we've used them for years. They do our advertising in phonebooks and some online things now. And their services have been very valuable to our company.

I’ve been working with Dex for about 8 months and have had a wonderful experience with Chris ** and the team and they have truly stayed true to their word and have brought us a tremendous amount of work and business professionalism. I will continue to use Dex Media over any other. Thank you guys for being so good to me and my business.

I contacted them this morning in regards to the call I received from collections yesterday. Spoke to a woman named Sandra who looked into the matter and called me back to let me know I would no longer be receiving calls from collections and that they would track down the individual who is responsible. I am so grateful to her. My credit has always been important to me.

We’ve been using DexYP for years. We’ve been in business since 1963 and my father started with it. We got out of the paper print and we use the internet advertising, the Thryv and along that line. We don’t advertise with anybody else but DexYP. When they restructured everything, we worked on the advertising, as far as where our click dollars and making the most out of it. It definitely improved as far as call count and with growth and income. I have two different representatives from DexYP. One is my rep, and then the other one is the one that handles my click account, who are absolutely fabulous. They are there whenever I need them. They’re great and I’ve already recommended that people advertise with DexYP. It has definitely been worth my advertising dollars.

We do $1.1 million in gross sales and we spend about $3,000 a year on advertising. Mainly, our business is by word of mouth and we have a lot of repeat customers. But we don’t want to be out of the phonebook. We got a little thing in the Yellow Pages. It’s less than $30 a month and we’ll keep it at that level. We make tarps for semi trucks so there’s always the truck driver at the truck stops. It’s a one-time sale but how he finds out about us is through DexYP. They're well-known and we started out with them because of their name brand. Then we've always been with them. If we forget to renew, the customer service people call us and they’re always very pleasant. We like DexYP's service. We use it and we plan on using it in the future. It’s a good thing and others could use it as well.

We tried to end the contract renewal for the current year. DexYP denied that we did. So they continue to bill us. When called they basically called us liars. The last time we called all they did was try to sell us on other products and never gave us a cancellation confirmation number. How do we get the contract ended so this doesn't happen again?

Back when we were looking at different options on advertising, DexYP had a lot of different coverage and options that piqued our interest to try them out. Now, we’ve been with them for at least five few years and we’ve been real happy with the service. We definitely get a good return on the advertising dollars that we’re spending, which is the biggest thing. You don’t wanna spend money on something without getting any return. We’ve had consistent good results with them over the years, which is why we’ve stayed with them.

I reached out to DexYP to get my business name in the Yellow Pages for people who want to look for somebody that do the kind of work that I do. It was necessary for me and I got the thing set up. I have a long listing and it has paid off well for me so I'm happy with my investment. It has been a very good experience.

I've had DexYP for a long time. We have phone book through them. We use to do Yellow Pages but we don't do that anymore. Nevertheless, everything's fine with their customer service. So call them up.

We've been dealing with DexYP for years. It started out as a phone book then they got the market cornered out here well. Although there are other phone books out in this area, it seems to be the only one that I preferred to use so we stuck with it. When everything's going online and fewer people use phone books, we turned everything over and it looks like the easiest way for me to boost my online presence. Bryan, our sales rep, set us up with a drive and they're taking care of all of the Facebook including online media for us now. It seems to work well and their pricing isn't terrible for what you get. Their customer service has been very good too. They've been very accommodating and answered all my questions.

Let me start out by disclosing that this review is more of a forewarning to those who are considering using this company. I am not an angry customer but I am an extremely disappointed customer. The lack of disclosure on what I agreed to is not clearly stated. It is left up to the customer to find out what applies to you. Case in point. I went to YP.com to register my business which I had just recently started. I was going to each search engine or portal that I could think of and adding my business. Not long after adding it on YP.com I received a call from a rep from DexYP. She was very professional and courteous in her sales pitch.

I was contacted by a local sales agent about a listing, I declined services many times. She called another time and caught me as I was working on marketing. She said she could do a short listing for only $20. I said, "Ok, I can do that." Come to find out, after our business is listed... it’s a monthly charge!! We were a small business and didn’t want these expenses. When she said it was only $20. She never said per month. I called her after I got the statement and she told me she was sorry for the miscommunication and she would take care of it. Same happened the following month. She never resolved it. Shortly thereafter, we closed our business. I reported it to DexYP instead of the scam rep. I am now in collections for over $200 for what was supposed to be a $20 listing. These are shady business practices.

Is being very stressful to work with this company, at the beginning of the contract they promise me a positioning for my business and a preferred sign and the name of my business in bold burgundy. Actually they did it for a few month and when I went to go back and check is not like that anymore and I'm positioning very down the list. I being trying to solve this and they tell me, "I'm going to look into it and I get back to you." Well so far I didn't hear nothing but they keep taking the money out of my bank account. So DexYP if you going to take my money deliver what you promise. If you can't then is FRAUD!!! DON'T WASTE YOUR MONEY IN THIS COMPANY!!

I own a small business and was using Dex advertising for 2 years. I finished up a contract for the prior owner and then used them for one more 12 month contract. I paid $15800.00 for the privilege of getting 78 referrals. This works out to be $202.00 for a call, not a customer. This is outrageous and now they are stating the last contract is for 14 months and want 1700 more dollars. BE PREPARED FOR UNEXPECTED PAYMENT REQUIREMENTS IF YOU DISCONTINUE THE SERVICE.

Used DexYP for a number of years. Contract expired, sent new one. Reviewed the advantages and found none, so declined. Months later get a call asking about delinquent charges only to find out in small print some clause that auto renews in 90 days if you don't renew (from 2012). Pretty crazy. Told we were renewed for 12 months (which wasn't true) only to find out it could be taken down at any time. Customer service was useless. Listen but don't hear and problems with the truth and knowledge. Probably going to collection. Not the money but the principal. Squeeze out a little extra from those who no longer want the service. So much aggravation. Never again. Beware!!

DexYP has been very helpful. The only time we talk with their customer service is when we have to renew or there are changes in their print in order to make sure that we still want our listing as it is and where it is. We have been listed over the years with Yellow Pages and the phone book, and every time the renewal comes up, the conversation we have with each other is if people are still in the Yellow Pages or not. Our staff always say that people look in the listings a little bit more than we think. If our staff says so, then those are the real people we wanna reach out to. The Yellow Pages have been helpful for those that still get their phone numbers and information from prints. DexYP has been consolidating some of their areas and they have let us know when and how that was gonna work. We appreciate the heads up before they did that. I would definitely recommend if someone was looking for it.

Two months ago, I got billed for two months, but it should have been taken care of via AutoPay. I called and they told me that I needed to update the info on my credit card, which I did. Taken care of, right? No! Two months later I get another bill, for two months, saying it's unpaid, plus a late charge. I call the billing dept. again, and they admit that they lost the new credit card info. Very polite people, but I resent having to spend more time on the phone to clear up THEIR mistake! Then I talked to 3 more people (supervisors and then Tyler in Resolutions Dept.). Tyler was hostile, and kept saying it was not their fault, he was completely uncare and blaming the mix-up on ME! I'm paying this co. over $800 a year for advertising, but this man can't humble himself to admit they messed up. He had a bad attitude. So, warning: If you have to update your credit card info for AutoPays, be on alert for them to lose your info and start charging you late charges!

Where do I start with how awful this company is. They should have stuck to phone books, because they know nothing about web design, maintain, transferring or customer support. First off our company made the horrid mistake of using them to “design”, and I use that word loosely, a website for us. Not only was it badly done, but we were not allowed to edit it ourselves nor would they make changes we requested. When they would finally get around to making changes (literally almost two months later) they would either be incomplete, or not what we had asked for. We had interactive links that went nowhere and some just were not even there. I am pretty sure they use monkeys in Dockers to write their code.

I advertised through the Yellow Pages and then DexYP told me about their services and I started doing it. They have professional and courteous customer service. Their services have been very valuable as well. When I was in the Yellow Pages, the books were great because I was at A and the computer helped me too. DexYP did a bit of everything for me.

Years ago I intentionally advertised with our local phone book. As the years went on I renewed my business advertising until I decided that I was no longer interested in growing the business any more than the customer base I had already established. I reduced my ad with them so only the business name, address & phone number appeared. Years went by & along came DexYP that took over the local phone book. To my knowledge I never renewed any contract with them however I actually paid the yearly fee for a few years as it was just another bill that came & got paid.

Do not fall for how good of a product Thryv is because it is not. I signed up not even a month ago and found out the reports they ran on my online profiles to get me to sign up were fake. They wanted to manage my online accounts but can't because I already have someone doing them but was unaware that they were in good hands. Plus the calendar feature is very limited. You cannot turn off reminders to clients if you only want to use it for personal use. Then when you talk to your "Client Care Advocate" all they say is "I'm sorry". I want out of my contract because they cannot fulfill their end of the agreement, plus it's breach of contract in my opinion. They refuse to let me speak to a supervisor saying there isn't one. Don't fall for it like I did!!

Somebody from DexYP came to us and told us the services they can do and we thought we could use them. They do a website for us and do the coding. They also do a little bit of a social media stuff, like Facebook, and send out stuff on there. They made the website more professional and it's better than I would have done it, so their service is valuable enough. However, I didn't really notice a difference 'cause customers just go in, look at the website for an address or phone number, and that's pretty much it. Occasionally, we call the customer service to put some info on the website like change the hours or that we're doing a Christmas sale, and they do that. The reps we've talked to over the phone are professional, definitely friendly and knowledgeable.

DexYP reached out to us to be in their phone book. We have two phone books in town so it's tough to follow, but DexYP's service has been somewhat valuable to our company. I have not spoken to customer service lately but they have been friendly and helpful.

When the representative contacted me for the first time not only was I a new small business owner I was 6 months pregnant. I rarely had time to speak with the gentleman who continuously called me over the next 3 months. Finally I decided to move forward after being convinced that this software and website was going to save a lot of time and take a lot of stress off of my hands. Unfortunately after my daughter was born I found myself with even less time than I had before. I never even signed into the Thryv software for the first time.

We did an annual renewal of the advertising involved in White Pages. DexYP's salesperson e-mailed and called us. He was helpful, friendly, and knowledgeable.

I feel confident that this has been resolved and that is all I was asking for. I am changing my review to a 3 star because they did respond this time in a quick time frame and cleared up my issues.

We’ve been dealing with DexYP for 40 years. They run an advertising program for us and they also handle the prints, phonebook ads and some monitoring. Their services are valuable to our company. They’re a way for the people to find us and if there is a problem, they correct it. We’re satisfied with them.

They are a bunch of lying Con-artists. They lead you on thinking they are setting you up with a website, and it's a Client Portal. People don't fall for this Scam!!! They have this sweet talking con artist lure you in and as soon as they get your money, you're locked in to their crooked system and you can't get out!!! They are White collared Thieves to say the least. God Bless!! Mike.

Our company has ads and we have always been with the Yellow Pages, but DexYP owns that now and it has all been rolled over. We've been a customer for a year longer than I've been with my company and I've been here for 10 years. During that time, DexYP is what we've always had and we have never changed it. Their services are very good. I have a rep, Sarah and we talk quarterly or at least every six months. She gives me a call to find out how everything's going. I love her and she's a good girl.

We’ve used DexYP for years now doing the advertising. They’ve always been proficient and their service has been fairly valuable for us.

We've used DexYP for advertising for years and we have a lady who calls once a month. She checks to make sure and advises us on everything so that we’re well aware of what’s going on.

At a glance this seems to be a good solution but after signing up for a trial (you need your credit card to do so) I realized that they do NOT have marketing automation like advertised. Simply the ability to communicate with one message at a time. Do not be confused, their use of the word 'campaign' is not accurate. Additionally, you are required to call back to cancel (which I did and was told I had to call back because their system hasn't updated with my account information). Don't waste your time.

We have been doing the Phonebooks through DexYP. We've had good luck with them and the rep has been patient to us and very good in explaining any of the other options. Customer service was very helpful.

I went through all kinds of trouble to cancel my contract in February 2017 because they make it extremely difficult to reach someone who has the power to cancel contracts. I was relieved to be done with it and put DexYP out of my mind. Today, I got a letter from them saying, "your current advertising will automatically renew" with the amount that they will be billing me for! When I called, the only option is to leave a message. I know from previous experience that they do not return calls. Since I am not currently advertising with DexYP, how can they "automatically renew"? Do I have to waste a lot of time trying to get through to them to make sure that it doesn't renew?

We use the yellow pages from DexYP, and we appreciate their service for us, so that we can meet our guidelines. They’ve been good to meet, and schedule, and correct ads with.

We advertise in DexYP’s book and we have the internet on the phone. Their rep is phenomenal. He’s always on the ball and he always knows what’s going on. He goes over my account with me. We talk at least once a month and goes over where we can change things on the internet and where we can change in the book. He’s an asset to DexYP and every time they try to change, I tell them that I don’t want to change to anybody else. He’s so used to my account.

I would recommend Joshua of DexYP. He reached out to me and we got their internet yellow pages service. He comes in all the time and lets me know about the new things that are coming out and how the different things are gonna work as well as the costs. He helps me in every way. The customer service is excellent and DexYP's service is very valuable to our company.

My experience was terrible with Dex Media. Our Dex yellow page salesman sold us a telephone book add program. His sales pitch was it include a free digital program called THRYV. the first month of the program we received a bill for $624.00 and each month thereafter. I have contacted Dex Media nine time both on the phone and by certified mail. The salesman lied to us with a bait and switch. Dex Media when confronted with our complaint, claimed we agree to the charges and "Ha, Ha, Ha, Ha" you're stuck and must pay the charges. It appears this is the most dishonest company we have ever meet. Stay away!

DexYP does my company's Yellow Page listings. They run the Yellow Pages and I didn't think I have another option in New York. Other than that, the representatives are all very nice. Give DexYP a shot and see what happens.

I had some website changes and DexYP was not very good. I couldn’t sign in to my account and I kept trying to reset my password and it would never send me an email so I called them and apparently everything had been switched over because now the call center is in India. When I called they said that I will no longer be able to make changes on my website myself like I had done previously. I can’t even get in my Thrive dashboard.

We have Dex for social media. Their customer service reps are helpful and we're satisfied with our experience with them.

DexYP does our social media, website and Phonebook. My sales rep was great. She takes care of everything and anything that I do, I can ask her, and she will take it up and run from there. Their customer service used to be wonderful. Samantha was awesome. She constantly called to check. However, there were just a couple of little things I didn't like the double-dipping. DexYP used to be just YP and then they used to be Dex. And when YP merged with Dex, Dex decided to go ahead and sell two individual policies instead of it just being one big thing. Another thing that I didn't like is the guy who didn't call as often as the first lady did. Other than that, DexYP is very good and I appreciate everything that they do.

I feel like I am living in hell. Nothing I do will end my relationship with Dex Media, Thryv, DexYP, whatever you are called. I've done everything I can think of, short of hiring a lawyer, to end my relationship with this company. They have supposedly ended my contract and promised not to invoice me anymore ever again. They've promised to take my information out of their system to end the automatic invoicing. I have email and text evidence of all of this. And I keep getting invoices! This has been going on for years now! I had to close a bank account solely because of you!

We dropped DexYP. All they do for us now are our print and yellow pages. We went with a local marketing firm because I prefer dealing with somebody local that I can go and talk to instead of talking to somebody in Houston, which wasn't working for us.

Are you able to cancel my contract? My company is Mast Consulting, LLC. I started using the Thryv service in April 2017. I was told I could pay month to month and cancel anytime. After more than one year, I called the support line to cancel. They said "You have a one year contract." I did NOT sign a one-year contract. I want to cancel my subscription as of July 31, 2018. Can you do this? Please respond directly to me using the number on file.

After a year with NO help in marketing, I pulled the plug and fired them. Then I find out, everything I paid for them to create for my company, they claim is THEIR PROPERTY. I am left with NO webpage, and I am now paying AGAIN to have someone create one. Sorry I can't give them less than one star.

Dex is the phonebook that basically everybody gets when they sign up a new, regular type phone service. It's the one that I always use and the one that most of the people I know use. They've been really good to deal with. I tried advertising in a couple of other books and they don't bring the number of phone calls that the Dex book does.

DexYP provides website service for our company. We're the type of business where we really don't have a lot of retail but there still has been a difference having the service. We have a good relationship with them and our interactions with the representatives have been great. They're a little bit pricey, but we've been satisfied with them.

For your own sake, stay as far away from DexYP as you can. This business is a scam with a complete lack of ethics. I purchased a business that had signed a marketing agreement with DexYP. Upon taking over the business, I immediately notified DexYP that I would not continue working with DexYP. As requested by DexYP, I filled out their form documenting that I was not financially responsible for anything related to the former owner of my business. DexYP acknowledged that I filled out the correct form and they transferred ownership of the website to me. 13 months later I am getting collections notices and calls from DexYP despite the fact that I properly ended the contract and I have NEVER signed any agreement for their services. What kind of company does that??? Seriously, you are definitely throwing your money and setting yourself up for a lot of anger and frustration if you decide to have anything to do with this company.

We have been with Dex since 2012 and have had some problems with them along the way but for the last year I cannot get them to update my Google Map page among other problems. I called them numerous times. They would say yes they can fix it but never do, also their Thryv product is a joke at this point. At first they gave me a campaign manager so I had 1 point of contact for all the online products then they switched me to a different campaign manager who I left messages and got no response. After that they tried to say I will no longer have a campaign manager and so I call the number and someone in another country picks up. They can barely speak English say they will help you then hang up on you.

I called a few months ago Interested in advertising my company. Chuck was the rep. We went through all the information and he needed a credit card. I didn’t have one on me. I told him I would wait for my husband to come home and discuss this ad. Chuck said no problem. He will wait for my call. I called Chuck that evening and told him I had to cancel. It was early enough that the advertising in the book would be out yet. So I was pleased he understood. Now thinking everything went well I received a bill today July 30 for the ad. Now what do I do... Please help with this matter.

Any concerns that I've had has been addressed by DexYP's reps. If I have articles that I want put up on Facebook or a newsletter article put on my website, they take care of that for me. Also, they called and suggested that we put a video on there. They came out and shot that. And that has been effective. Their service has helped increase my business. I get calls just off from internet searches fairly regularly. If someone was interested in that service, I would tell them that DexYP is effective.

Our company already had DexYP before I came along, and now I follow it up since I came on board. We were in need of someone to manage our website. We're a small world and Facebook is a good page to have and it was all I was interested in. A lot of people say that they see our site and it looks good. I speak to a girl named Morgan who is my contact for things that I need and questions that I have. Prior to the switch, she was easier to get a hold of and more responsive. So, there seemed to have been a change. I can't really get anybody on the phone anymore. But since we also got everything up and going, I haven't been quite as needy and I tend to try to reach out via email. All in all, DexYP is decent for what they charge and I would refer them.

Dan, a sales rep, got us started with DexYP. He came in to the store and introduced us. This was three years ago when we recently opened up this location and we needed help with our website. I wasn’t looking for anything. And when Dan came in and explained what Dex was all about and what they could do for us, we needed to have some help with our website.

I wanted our company to get some exposure, so I reached out to DexYP. Everything was good with them and they were very informative.

Thryv REALLY needs to offer a trial period – it took < 12 hours for us to determine that their system wouldn't cut it for us. Even on their highest plan of services, the features are very limited and missing basic things – for example, what they refer to as a CRM is closer to an contact database than any CRM I have experienced. They give you a 72 hour cancellation window so if you sign up on a Thursday, make sure you stay up until 2am to really take a deep dive – otherwise you're in for a 12 month commitment for overpriced nonsense. There are better alternatives at this price point.

We have our company's marketing and website handled by DexYP. Their customer service is very good and they have been valuable to our company.

I associated with them hoping getting correct reviews, pictures and name of my shop on the business page. After 10 months of paying $69 every months, I don't see any change and improvement. I called in 2 months prior the contract ended, and TOTALLY understand I need to pay full 12 months of $69. I didn't do any stop payment action to my business account, they simply discontinued withdraw last 2 payments from my account. The next thing I know is that they sent me to collection!!! They got my email, my shop number, my cell phone number and shop address, but they decided not bother to notify me, go straight to COLLECTION!! Good job, YP, I am proud of you!

DexYP took over my "Google my Business" account 3 months ago without my permission. I have lost 6 my 5-star reviews and I was once was at the top of Google search first page and now on 3rd page. Don't do business with them. I have been ripped off of my Google status and they won't give me back ownership of my business listing. Unethical business practice if you ask me. Fighting for 3 months now over this matter.

The lady who came in from DexYP was very nice. We decided to use their services and now we have our web page and local listing through them. All the questions I asked, their reps were able to answer. Anytime I had doubts, they would sit down and explain it to me. They would show me where everything came from and where it was going. Furthermore, my website manager checks with me every month and makes sure that I understand everything.

DexYP is doing a great job on our Facebook page of providing content and providing relevant ones to our business. Also, we see contacts made from the content that they are putting up on our site. They're keeping us upfront in the search engines. We're getting a good value. There were a couple of instances where things didn't get done as quickly as I thought they should or the ball got dropped, but my account manager stepped in and moved things along faster. Give DexYP a try.

We got DexYP for website presence and website advertising and they have been wonderful. All the experiences and conversations that we've had are very professional. I’m very satisfied. All the representative that we’ve been in touch with have all been very helpful. It’s definitely been a very positive experience without a doubt.

I reached out to DexYP at a point where I needed to do something more with our website. We were searching for help for it as well as general search engine help. I had positive interactions with their reps and they were very professional. Some of the processes on how to do certain things on the website are a little overly-complicated. Still, DexYP's team has been very kind to say that if those things are above our level of technology, then we could just send them the stuff and they could put it on our site for us. I would recommend this company to others. Most of the people who found us in the last year and a half did so through the internet, either through DexYP or through the services that they have us advertised on.

I have had nothing but trouble with this company. When I expressed concern over the cost appropriateness of the advertising the salesperson said I could cancel. When I fully realized that I couldn’t afford it and it didn’t even come close to a good representation to what I do. I tried to cancel and ask that all representations of me taken. I was denied. I now out of business. I filed appropriate forms. They have denied that and are still trying to collect. This has caused me and my family emotional and financial damage.

We really like DexYP's website for our company. We can edit it and do whatever we want to with it for the most part. We have also enjoyed our experiences with the customer service. They’ve all been really helpful and I have enjoyed getting to talk to people on the other line. We got hold of everybody all the time and they’ve not any issues there at all, except for once where we had to call a couple of times. We haven't had them call back immediately, but just that one time. The only downside we have with DexYP is that it’s a little expensive. Still, their service has been valuable to the company. I’ve really enjoyed that they've done all of our Facebook posts and some of the little things.