Thryv Reviews

I like the fact that Thryv is posting for social media and when I send updates for my website, all that is being taken care of. Everybody's always helpful. If I don't get an answer quick enough, all I got to do is call Shane, and he makes it happen. Shane is great. I'm a newer business myself and I'm trying to figure out what's working for me, and somebody's got to manage the website, and I've got somebody making the calls now. So the price for the website and the post on social media is why I'm staying where I'm at. If there was a way to pay less, I would definitely do that.

I spoke with the rep when we first set up everything and she was really good. As of right now, we're only using Thryv for advertisement and it's been a good experience.

They've always been upfront with me. There's no real surprises. They do follow up with inquiries. They're constantly reporting. I definitely gotten more business than I've paid out to them. So Thryv definitely works for me. My only issue is that they’re costing a little bit more than I would like. But it is still good. You get your money back. I’m happy with them.

Thryv had caused me to lose three clients and I'm done. When I tried to get into Thryv, most of the time, it was very difficult. I ended up having to call. This last time, there was no way for me to get in. They couldn't get in. They didn't know what was going on. Nobody knew. They also come out and take a picture or a movie, but when they tried the first time, I was very ill and we never teamed up again. Nobody has ever even bothered to say anything. I'm supposed to get a 10-second blurb of little doodad so I can put it on my website but I got nothing. I got Thryv to help me with my advertising but I'm not getting that. There's no service. When you call, nobody knows what's going on.

Know what tools you need implemented and get that communicated clearly up front. We use Thryv's website services. They built our website and do ads management. It has streamlined everything for us and helped us in our marketing. Customer service has been great.

Thryv handles the Google reviews and the Facebook posts for our company, and so far, so good. They're easy to work with and they take care of everything so we don't have to.

We had a really good client success partner, Alexis, who is really easy to work with. She makes the learning process easy so I enjoy having her as a great resource. If someone wants the simplicity of the automated system, and that someone is willing to work it and be hands on in that way, I would totally recommend Thryv.

Thryv's system is functional and it does what it's supposed to do. It has more features to it as it grows. But I wish that the website was a bit more like my original website which was a WordPress and that had much more abilities to have different systems sync into it. With that, I was able to buy different software that connected to my website. I'm a chef and I was able to put recipes in that people could click increase or decrease on and the measurements would change. People were also able to give feedback or share it. I was also able to generate processes and taxes quite easily. I hope that Thryv does the website where it has more functionality.

Thryv has been valuable for my business. They do leads and marketing for us. Every time I talk to them, it's been great.

Thryv manages our social media content. We also do the ThryvPay which is the credit card payment through the Thryv app. We also set up appointments. They called me three weeks ago. I had some issues and they were corrected. But then we're back on the same stuff. I called the person I initiated the program with and I need to hear back from him because I want to change a couple of things.

The gentleman that I bought the services through left the company. Thryv don't always respond as quickly when I had my other facility guy in the loop. He would make sure that they did what they needed to do. So the customer service waned a little bit, but it's still pretty good. If I put in a request to change something on my website, they may make the change, but they don't necessarily tell me they made the change. I give them a few days and then I'll notice that they made the change but I had no idea. So it's a little less than ideal, but it's not anything catastrophic.

I wasn't taking any credit card payments because I didn't trust Square or any of those credit card processors but I haven't had any issues with Thryv, therefore I'll continue. I have the bare minimum right now, so it’s also used as the CRM side of things, invoicing, and payment. I'm bad at posting on my social media but I can schedule it with Thryv. One of the highlights is that it’s one picture, one comment or caption and it goes everywhere. So, that is a huge benefit.

I love the product and my local agent. She's a great business partner. But we found a much better option at the same money. We found something that application-wise fits us better. So I will make the last payment of my six-month contract next month, and then we're done with Thryv.

Everyone I've talked to has been great. They knew what they were doing and answered all the questions I had. Having Thryv has done me great. It's very valuable. They built and handle the website. They also handle all my social media and my Google account. I'm in the yellow pages and they do all my online stuff.

So far, my experience has been positive. They have delivered what they said they said they would deliver. As far as keeping our name in circulation, Thryv is good. It hasn't generated a lot of actual work but we aren't in our actual swing of our work season, so that isn't completely surprising. Of course, we are hoping for more.

With Thryv, it's easier for people to find my phone number. So far, I'm happy with their customer service.

So far, I've been happy with the service. It's a good system and it tracks everything for us. It fit all we're looking for and it's very convenient. It gets the job done and it's been a game-changer. I'm so much more organized now. I recommend it all day long.

We use the scheduling system through our website. We also use the pre-made marketing system. The customer and IT support have been pretty good. When we were doing the training with any questions that we had, it was really good. Even with leads, we've gotten pretty elevated with the service. The people have been very easy to work with and the programming itself has been very user-friendly.

It's been pretty good with Thryv's reps. We use them for business and it's been valuable. It makes things easier for the business like with scheduling and keeping track of payments.

Everything's been great with Thryv. I got web services, CRM and a Thryv page. I'm very happy and satisfied with them.

Customer service was wonderful. I was able to get a logo, and Stacy, the rep, was really good at calling, following up and trying to get me to set the social media pages up so that she could help me market. It was the wrong time when I signed up though. I didn't have time to babysit it. I called and cancelled the service, but I noticed that I’m still charged for the monthly fee.

We were trying to find somebody to print. I talked to the lady at Thryv and she said it was not what they did. She told me what they did and it sounded cool for my personal business. We set up another call a few days later and the service made sense because it does pretty much everything that QuickBooks does. It does a little bit more with the campaigns that you can run. I could email all my customers and say if they're looking to get on the schedule, reach out to us. That is cool because I can send one email and reach all of my customers. The service is neat and beneficial because of the reach. You can also set it to do your social media. We have it doing our Facebook page and it's constantly posting for us.

Thryv is a huge help for us, and without it, I'd probably lose my mind. The services we use are the CRM, credit card processing, and a bit of social media management. The CRM is really easy to use, and it definitely helps me keep in touch with old clients. I don't have to sit there and try to wonder who somebody is anymore and where they live or what their phone number is or a previous conversation. That's all already on Thryv. Even what I charge them on our last visit, I can look that up, right there, quick and easy. Another thing is, I know that Margaret, my local Thryv agent, has a ton of clients that she helps with Thryv, but it always feels very personal. It almost seems like I'm her only client. She's always on top of everything that I need from her and quick to do so. She's always right there, happy to help.

I like Thryv. I needed someone to help me with marketing on social media, and they do a fantastic job with the verbiage. However, they need some more pictures. I have had to supply my own. We're in landscaping but every picture that they put on there was tree care. We gotta have something that shows that we do landscaping also. Also, the pictures are not anywhere near what's in our area. For instance, they posted a picture of trees one time. We're in the East United States but they posted pictures of some Polynesian country. I can't have that stuff. It needs to be something that is local to me. Another thing is for a lot of the pictures they were posting, nobody had safety equipment on. We had to tell them not to post anything where people don't have safety glasses and hard hats.

They're good. Anytime I call them, they're right there for me.

Thryv handled my concerns fine. They operate a website for me. I noticed an increased amount of traffic because whatever I post on the website, they then post it on Google and various other websites. So, I've found it to be helpful.

Our salesman was very nice. I had a couple of one-on-one meetings via Skype and those were very knowledgeable as well. We have had too many times when we've had to reach out but they have been super quick at getting back to us. They are really friendly to work with and they answer the questions that we've asked. We are completely happy with Thryv right now. We originally established it so we could get our website up and running and we're still figuring out the real nuances of it. Over the last couple of weeks, we've gotten a lot of influx of customers using that to contact us. Before, most of our business was either walk-in, word of mouth, and phone calls. But this has really got our foot in the door with using the software.

I've been paying for Thryv's service for eight months now and I don't fancy it at all. I'm looking to cancel it. At the end of the day, everything's about money. I'm a businessman myself and I believe they're too big. They don't have enough time to focus on their clients and their system hasn't worked out for me. I paid for the leads package and the advertising, about two grand a month in it and I've gotten a few leads, but none of them have turned into a job.

Customer support has been very much accessible if we need it. There's a decent amount of social media posts that go out and they're relevant. The service is pretty user-friendly in terms of popping in there and I can upload stuff myself. Then if I want something put on to a certain page, I'll email it and they get it in there. So it's an easy process. It's just a little bit self-serve. So I have to be better about utilizing the service.

The support has been wonderful. The services have been very valuable. It's a lot easier since we worked with Thryv.

The service has been of great help. They do some social marketing for us, and we keep all our invoicing and web design with them.

The salesman was very, very helpful. I could even call him right now if I had an issue or a question. He was the best part about Thryv. Whenever any issues ever arose, he went above and beyond. I'm an older guy and I'm not really a technology guy. I'm still in the flip phone generation and he was very helpful with helping me set up stuff that needed to get done and making sure things got done that I wouldn't have done so.

The customer service is really good. On the back end, they helped us build a website and worked with us to make edits. They also helped us set things up for our website to sell things and it's worked really good. They've been a good company. We like Thryv a lot better than the company we had before. It's been overall better on the back end for us when we're doing things with our website. It's easier and user-friendly.

I really like Thryv’s services. I was hesitant when I first got it, but it’s become very good. I use it on a daily basis. I love it. I'm a photographer. It’s so organized. I have the appointments there, all the customer information. Sending follow-up emails to the customers is easy if you get all their information. It's easy to track my calendar and things that I have to do. I want to use more of the social media thing. I don't have much time, but I'm definitely looking forward to starting to do more of that on this as well in marketing. April, the rep I worked with, has always been really good. I had to cancel my credit card because somebody committed credit card fraud. Then that was the credit card that Thryv had on file. So, I ended up calling her. It was her day off and she still answered me. She was still very helpful. She's been amazing the whole time.

I tried Thryv and some things are a little weak compared to what I was doing. Other things are a little better so it balances out. But there could be more interaction with the people helping build the websites or people who are more familiar with our marketing areas on different kinds of services. I come from an advertising background and the website is a little weak.

The social media part with Thryv has been excellent. I get probably 90% of my business from the Google listings.

Thryv designed our website and they service it. They also do our social media posts every week. They do a great job. The billing is automated. I'll get an email and a receipt from when they process my cards. I don't have to worry about any of it. I like Thryv because it's easy, hassle-free and they take care of stuff that I don't have time to mess with as a small business. That's what helps me the most.

Most of the services are pretty helpful. I like it. There are just a couple of things I’m adjusting. Every time I need help, I reach out and their customer service is really good. They’re very prompt and helpful each time, especially through the chats. Some of my customers are like property managers and every time I schedule on to them, Thryv always sends them to the last address. They should enable us to have multiple options for location under the same contract. Sometimes I have a customer that wants to schedule for a friend, but she wants the email. But I could only get her the email and not the other one. So for those issues, it gets a little confusing for me. But I always find a way to make it work. So Thryv could also enable us to have multiple customers under the same name or have multiple email addresses.

I liked everything that they had to offer with their plans and social media marketing. So far, my experience with their customer service team has been okay. I do a lot more chat features. But during the whole onboarding process, there was a little bit of a lack of communication with being shuffled around between so many different Thryv professionals without as much communication as to why you're meeting with someone new.

For right now, Thryv is a company that’s all-in-one. It manages our website, our booking system, our social media, and our email. So it's really convenient for us. But the email system is antiquated and outdated. The email hosting could be a little bit more user-friendly. There is lag time from when clients send us emails to us actually receiving it. We could also get a better storage space.

I recently canceled my subscription because I'm no longer in the business. But they were nothing but helpful. Anytime I had questions or concerns, they were always there to help. When I was using Thryv, it was very valuable in terms of getting my business on Google and I didn't have a website before. Just really having more avenues of getting the word out. However, there were a few little things that I had with my last software that I wish that I had. I do lawn care, and my last software, you could put the dates of service on each line item, and I wish there was an option on Thryv. It was a little confusing. I would have to make tons and tons of line items versus being able to edit an already existing one just a little bit. I would have to go create a brand-new one. I was used to clicking on one, and if I had to make a small alteration to it for that particular invoice, I could do that. But with Thryv, I was not able to do that.

Thryv had other features that some other companies don't offer on their site. I thought they could help with scheduling. But unfortunately, I wasn't too happy with the results. They forced me into a contract and they're really hard to get in contact with. After the second one, it was almost impossible. I left three messages for them to leave me a message. It was like playing phone tag as well. As soon as I've finished paying my contract, they're very much available. But Thryv is definitely not for a small business. They make it seem that they're small business friendly but they're not.

It's been great with Thryv. They've been very supportive. I was doing Zoom and they were walking me through everything. With it, I'm able to edit my website and do all the things that I couldn't do before. Once I'm able to utilize it the way it's meant, I know it's gonna help my company immensely. Their customer service team is amazing.

The rep has been very helpful when we've talked. And he has given me some ideas and things that I've implemented. I wasn't expecting a lot, but just something, and it hasn't produced that. I would recommend Thryv for maybe somebody not in my industry. I know several people who have it who are in the home services trades industry and it worked very well for them. There's just too many damn Realtors out there.

We have more than one company that we're doing business with Thryv. One of them has been very positive and the other one has been a very negative experience. We never got through the process of building a website and still lingering on. There's a total of $3,000 that’s owed to us on this other one and I can't seem to get an answer on it. A few more questions could have been answered on the front-end and saved everybody a lot of time and effort in this thing. ‘Cause, we got pretty deep into the process and then found out that we couldn't continue on because of the nature of those other businesses. But their service has been very valuable with certain aspects of it and there's a lot of potential with the Thryv dashboard.

Things have been great with the agents. They have a lot of knowledge with marketing. We use the Thryv app to speak to our customers. This is a great way to start your business and advertise it.

I'm satisfied with Thryv. It's just that I don't even know if I need it. Other than that, the representative and the customer support has been great.

I've had a very good experience with customer service. The reps were very knowledgeable and easy to talk to. They explained the concepts and some of the features very well. I'm using the receipt, the announcement and the marketing tool. While there are some things that elude me, like trying to find the statements, it's pretty much user-friendly.

I signed up with Thryv a year ago, as I start my own insurance agency. I needed a good CRM, but also a place where I could make sure I stayed in contact with my clients, prospects and marketing associates. Thryv has given me that and more. I am able to post (for a whole month, if I like) to all my social media platforms at once. It makes my job so much easier. I highly recommend Thryv to my colleagues.

I'm not too happy with the way that the shop page is laid out and there's a problem in that it doesn't pull up all the products from my Shopify. But customer support has been very nice. Sometimes getting to the right person that can fix things takes a little bit longer, but they've always been able to handle things. Also, the SEO work Thryv is doing is fantastic. They're very creative with everything they're putting together for the SEO. And posting that is very convenient and very easy to use.

The reps helped explain how Thryv works and how to manage it. We're using the social media, the planner, the calendar and text messaging for emails. Before I get to the appointment, I'm able to send a text, an email or both. It's valuable because it's a database for my clients, especially for repeat clients as I don't have to ask them for the information again.

Thryv redid my website and they post to it. I got a Yellow Pages ad with them also. My experience with the customer service team has been very good.

Their customer service is very friendly and helpful. They're super responsive and really quick. They have all the functions you need. They listen to what you want as a business. They don't oversell. The sales guys really follow up. They really care about whether the system works or not. They don't just sell and run. In fact, the original sales guy is still checking in on me.

I was impressed by the presentation of Anthony, the rep. My experience with customer service has been excellent. Their web development app is the best that I have ever experienced. Of eight different marketing apps that I've worked with, this is the one that I've really been the most impressed with. They're honest and there are services that they offer that for my industry really wouldn't help out based on their experience. It's uncanny for a company to say, “We don't think that would really be good for you.” Typically, everything is good for everyone. So, I found that incredible.

Thryv's services have been very good. We use their client marketing platform in addition to social media advertising and CRM. They recently showed a video of our company and it has really helped a lot.

I've been using Thryv for almost a year. It's been good when I've had to use it. They’d take over our website, our online directories. They keep those up-to-date. They answer our reviews when we get any reviews on Facebook or Google. They create some social media posts. We could communicate with the customers via their platform. They also make sure the web SEO stuff is relevant. But we could work with them more to get some of the content a little more specific. Some of it's general. But having something is better than nothing. So, that was in the package as well. It's been a good value to have that presence on there. We can also schedule our own posts as well. They have a platform where you can schedule a cross-post between multiple social media platforms. Just having that software there too is nice.

We were looking for invoice services and appointment set-up, and Thryv’s services have been valuable. My rep was very helpful and informative, and the customer support works. I like it. Thryv can get a little expensive but it’s convenient.

We use them as a database for our clients and we use their ThryvPay to allow us to accept credit cards. They created a website for us and they also manage our Facebook postings. They're doing exactly what we signed on for and every time we have an issue, we just call right in and somebody is automatically on it, trying to work it and fix it. Using them has benefited the company.

So far, everything's good with Thryv. Their service has worked out well and I'm pleased with it.

The services are good. The only issue I have is being in compliance with certain regulations in cybersecurity, which is different than most people. I really wanted to know how data is being handled. Also, there's an overkill of emails when an email has been sent out. Other than those, it's been great and Thryv is a great tool.

Thryv was a great platform. I enjoyed quite a bit of it -- the billing part of it and invoicing were fantastic. Also, the team that built my website for me was excellent. It's pretty much everything that I wanted. The only issue that I had was anytime I would email them with more photos that I've taken for the marketing aspect and my website, I would not hear anything back from them. I quit using Thryv about two months ago. There's a lot of aspects that I didn't need with my business which is pressure washing. A lot of the aspects were mostly online marketing. And a lot of my customers are elderly-based, so there wasn't a lot of traffic with the online presence and marketing.

I liked how easy it was to use and the scheduling part was pretty easy. I also like being able to manage the website from there. Everything was all in one place and I didn't have to use different software to do everything all at once. I had some issues with it, like my automated payments and their bank accounts. But overall, it was a good software. Also, their reps helped me try to get things situated and let me know what was going on.

The sales rep explained everything that was needed to be explained about the services. Every time I needed help, there was somebody available though Thryv should follow up with their customers. I was using the website, the CRM software and the local listings. There were some unresolved issues but it was software related, so it was not their fault.

I found out we have been paying for some software that was never used and I am told was needed to host our website. $498/month for a website? We moved our website away from Thryv and was told by their URL Support team that my website was being hosted by 2 companies at the same time. We have our URL hosted at Go Daddy as well as the website.

Thryv's customer service has been good. They are there when I need them. We are working with them to get the webpage up and running along with the media sources and it's taking some getting used to on my part. It's coming around as we grow and they're helping.

Their customer service is very good. They have a rep I could call and tell my troubles and who could come into the store and be able to assist whatever I need to get done. Since working with Thryv, we've been able to communicate better in line with the customer and keep us back into the 20th century.

I just did Thryv for not even a year. I didn't have enough time to give it for the expectation that it was supposed to have. At the time, I’m booked out for five years, so I couldn't take on any more work. In the construction trade, that's gonna change in the next five years, because there are not enough people doing it anymore. A lot of people rely on Home Depot's Pro Referral, Lowe's, Porch, Thryv, Angie's List, and all those sorts of things. But in reality, the guys who are the most successful are the ones who are word by mouth, people who have had experiences, because a lot of the folks that need the work done at the moment are elderly folks. They are not tech-savvy, they don't know how to send emails, and they don't have a smartphone. As far as from the tech side, now, that's going to change too. In the next 10 years, the baby boomers will start passing away in great numbers, and the next generation who is computer literate will be fine.

The yellow page ad has been running for six months or less and we haven't gotten many calls on that. But we've got the website up and running too. It's just that the website is on automatic deduction system. I thought that the yellow page ad was included in that. When I started getting those bills, I was surprised. I have to pay the yellow ad separately. That wasn't made crystal clear to me when I signed up. But then the customer service and IT support have been very good.

I use Thryv for my payroll, invoicing, and the whole network of setting up customers. Three times a week, they send out advertisements on my social media, my Facebook, LinkedIn, and Instagram. When people pay, they can do that through the ThryvPay and then Thryv sends the money to my bank. Every once in a while, I will try to look at ThryvPay to see if someone's paid. Sometimes, the ThryvPay part will pop up. It says “Error”, and then I'll check it back a few days later, and it will pop up regularly. But I understand it’s a computer system thing, so things are going to have glitches here and there. I really like what they have accomplished and done. They have kept me a lot organized and set up my webpage for me and my business partner because we have two companies going on with the same company. I'm still learning as we go a little bit more different things on it. It's a good system and I would recommend Thryv to people.

We use about $3,500 worth of services from Thryv every month. I haven't made any money off of their services yet but the customer service is great.

I like their service. It's good and it has been very benificial.

Thryv makes it easy for me to book appointments. It's a very helpful tool and I like it. I've been more than happy with the whole Thryv and I've referred them to two or three people.

Since working with them, we’re higher in the searches. The reps are good. They’re trying to be as helpful as they can with the limited areas in which we need and can receive the system. What Thryv does with us is great but we're limited in terms of what we need. We utilize very little of what they can offer, mainly social media and keeping us in the forefront of websites but we still have to pay a full price. So, that’s hard and that will probably impact us when we stop using them sooner than later. They should have a different pricing system based on what you can utilize. If people can utilize more of the resources, they should go for Thryv.

I use Thryv for scheduling my clients' appointments and I like how their service links all the social media. This overall platform is pretty good.

Their customer service is great. Whenever I call, they’re available. They set up an appointment and they make sure that you understand their system and what you’re doing.

I switched to Thryv and the services are working really well. It's not specifically tailor-made for the legal field, but it works just fine and it's better than what I expected. It fulfilled my needs and went above and beyond. I had to adjust it just because of my schedule, but they were able to accommodate it. That was helpful.

Thryv's service has been very valuable. I could use a lot more. Also, I like the fact that I have control over the website and different aspects of the social media content, but yet, I don't have to be the only one doing it. I can reach out to them and they would help me out with it.

We use Thryv as an overall CRM for keeping up with our client information and we do billing through it. Also, we're new to the social media site and they've done a pretty good job in helping us learn that. The biggest issue we have with them is online payment services but other than that, they've been really nice.

Thryv has saved me a lot of time as far as emails. I can just send out a blast email and it's done. Also, their reps are always willing to help.

I’m glad I changed to Thryv to run my business. We use all their search engine information, ThryvPay, and all the scheduling features. The rep I work with has been very helpful. He gave me a benchmark and showed me examples of other people. They've been great with the process and it’s been a very good experience.

I've wanted to reduce my subscription but Thryv doesn't offer anything that doesn't include something smaller than what we want to get to. We're thinking of moving our service out of Thryv because we can't continue to pay what we've been paying fo the past nine months. They should have plans that are more moderate so that after people do their initial website and the business starts to stabilize and they start to think that they don't really need all this functionality, they allow such people to pay more reasonable subscriptions in order for them to stay with Thryv. Also, I talked to the sales rep and he wasn’t very helpful in achieving the goal we wanted to achieve.

I have been using Thryv since March for website and some web posting stuff for me. Their customer service has been great.

I needed to update my website. They got it resolved very quickly. I thought it was gonna take an hour but it took 15 minutes. I was really surprised.

My experience with Thyrv has been pleasant. They've been professional. They set up a website for me. I also use their platform to log in my customers, to set ad limits, to send invoices. I have the accessibility to use credit cards, but I haven't set that up yet because I already had that in place before I came on to Thryv. Thryv is user-friendly for me as a business owner. It's been very valuable. It makes everything accessible and easier for me to log in customers, definitely, to send the estimates. I would like to see Thryv have a thing where I can import invoices I was using in the past, just a breakdown of the material. But other than that, it's been good.

I have services through Thryv. I was on the phonebook ads and then they had mentioned that they had a program that they could put me on. Their customer support was good. I'm a small company. I've only got a couple of offices. It seems a little pricey in certain scenarios. But right now, I've got it at a manageable rate.

The customer service reps are nice and Thryv is a good company but they aren't the best fit for us so I’m waiting to fall off the subscription. We’re too big for them. They’re more for centralized companies in one location and we have multi-state multiple locations. If we were starting our company and using them, it would be great. But we already had so many things in place and in order to use them adequately, we would’ve had to do a massive overhaul of everything. We have the CRM and we signed on initially because we heard they made videos but it wasn't what we expected. So, my company made a video with somebody else. I was trying to find a way to fit them in but things have been moving and evolving so fast for our company and they got left behind.

The rep I worked with was phenomenal. He was always there day and night to answer any questions that I have. He immediately responds and if he doesn’t, he’s got a good reason. He's always in meetings for their clients and he bends over backwards to help me.

I like Thryv’s service. It's been very valuable and great. The customer support is very helpful. I was having some issues with ThryvPay some time ago, but other than that, it's fine.

Thryv is good at what they do but they only do it when they're trying to have you signed up. Nobody else had done any follow-up, as far as the communication that they would be there when I need them. They try to get you to sign up and when you have any issue, you can't reach out to anybody. I haven’t heard from the person who was assigned to my account in almost a year. I need some extra stuff with the website and now, I’m gonna have to pay another company to help me with the work. I'm not gonna recommend Thryv at all. People need more help after the sign up. It's not just a one-time service and then you keep paying every month for service. People want a follow up and they need more service and that’s one reason I'm considering switching to a different company. I don't wanna pay two services or two different companies.

Thryv keeps me very organized. We use the website and Thryv's Facebook setup where they do different ads throughout the month for us on Facebook. Thryv lets me be able to set reminders for things that need follow-up on and helps me with invoicing my facilities. And it has a feature where you can do tags. For instance, if I need to know who all has their COVID card on file, I can just go through the tag and it will give me a list of all the people that are COVID-vaccinated. So, that makes it easier. Thryv also helps me to keep my people organized. Our employees have their own portal where they can upload their information. And we can converse with them through Thryv through their own portal. Before I got Thryv, we were just using email, trying to keep up with everything. I'm very satisfied with it.

The new website that Thryv built for us and the social interactions are great. But I don't love much of anything else. When I was first introduced to Thryv by the salesperson, she brought up the fact that there's a calendar, that it would automate my notices to clients. But I didn't ask specifically enough. I'm disappointed because it's not doing what I wanted. So far, the announcements are unwieldy for me. It requires me to do more work than before.

Everybody, including my 2-hour training team meeting with everybody, has been phenomenal. Sarah, Thryv's representative, has been fantastic. It’s now starting to come into effect after we did a commercial. And now that it has been a couple of months, actually seeing where it's at, it’s doing well.

I liked what Shawn, the rep, had to say and thought I would try it. I'm using the website. Also, Thryv has campaigns that run for me. But I couldn't seem solve the problems I got because I don't know how to do it. One is the scheduler doesn't talk to my Apple calendar where I work from. I have people scheduled, but it's not working properly.

We were looking for someone to build our website and maintain it. The rep of Thryv has been great. We've got a couple of phone calls that people have found our website. I have a phone call with them tomorrow afternoon regarding a few more services to add on. I'm looking at their help in accepting some payments.

Overall, we like Thryv but we're having a bit of an issue and I was a little disappointed with the response. Two videos that they put up on our site that we really liked stopped showing up. It just shows up as a blank spot on our website. So, I contacted support to say, "Hey, can we get this fixed?" Since they had put it up, I figured they'd fix it right away. The response was a very brief and unhelpful one that said, "The videos are not on your YouTube channel." They didn't offer to fix it nor did they didn't tell us what to do. Other than that, we've been very happy so far. But I'm sure we'll get this fixed.

It's cool that they gave me a package deal and they help with the customer relationships manager. They also built me an awesome website that I could customize however I want. I have unlimited changes on that and they help me anytime with that. With my social media, they were really handy as far as keeping me out there. They do automatic posts for me which have been working out pretty well.

Customer service has been great. Everything has been good. Thryv took me from having to look for accounts to turning away calls. The biggest thing has been for the Google ads they do for me, Facebook, and help with SEO, and also my website, and how easy it is for people to contact me.

I gave them a shot and at that point, it was exactly what the rep said was going to happen, seeing my business go up into the first page of Google and an influx of business coming in. Thryv's customer service is great. But if they could work out their prices a little bit better, it’d be nice.

Thryv was supposed to be a solution that would be able to take care of our needs as far as growth. But it's not everything that we expected mainly because it doesn't have a POS system. It doesn't make it easy for our customer to be able to accept payment. So, we have to manually type in card info. It's a different world and it's not efficient for what we're trying to do. Also, there's an add-on to the services we are using but it's just not working.

We use it for online booking. Everything's great.

A Thryv salesman reached out to us. He thought we should update our social media content. So we did. Their service has been okay. We stopped getting Google calls every day, which is good.

Setting up the service with Thryv was easy and it went quickly. My buddy went above and beyond for helping me out. I have a website with Thryv and the ESS program. I do all my estimates through them as well as invoicing, and they have a calendar. It makes it easy for everybody to sign up and request estimates.

The rep that approached me talked us through things and showed us the benefits of Thryv. They did our website for us and they have our booking system. They also do a little bit of posting to our social media. It was a little difficult to learn in the beginning. It was a little bit different than Vagaro. The one thing that I don't like is that it's very hard to print out things, like my team members' sales because it wants to put it in an Excel spreadsheet and it makes it harder to view. I wish that Thryv has some different systems in place and forms for our sales so we can see what we've sold, what each team member has done in sales, instead of trying to look at it on Excel spreadsheet.

One of the things that surprised me about Thryv is I found out they were essentially the former company of DexYP, which we had not had good experiences with in the past. DexYP was selling Yellow Page advertisements and the promises about driving volume. The expectations were set inordinately high, when in fact, they rarely met their targets for the referral process. Thryv, on the other hand, has made very little in the way of promises and said, "This is what we sell. This is how we do it." We have been pleased with the experiences with them because they didn't oversell themselves and then they delivered above our expectations. When they said they're gonna do something, they do it. There are features about it that we will probably never use, but it's an all-in package, and so we don't mind that there are things that we're not gonna worry about. It's a great value for the money. We would definitely recommend Thryv.

I got two different accounts with Thryv. The one for my training site locally does a good job for me. I’m happy with the way that it’s been able to help the training business that I've got going on. For Protection Dog Sales, my other website, we had a major mess up. It cost me quite a bit of money. It’s not for a small business that sells nationwide, it's more for a small business that sells locally, so it hasn't worked. I had some major issues with SEO stuff that they're supposed to take care of. At one time, my website could not be found organically because they had actually linked the two websites together. Google said, “You can't do that. You’re double dipping.” They basically shut them down being able to be found organically. That took us a long time to figure out that that's what happened.

I needed someone to pick up and take care of our social contact, and Thryv has done a great job with it so far. Karen, the lady that I deal with, is consistent and she always calls me. Even if she can't call me, she'll text me to tell me, “I’ll call you tomorrow. I'm not at work right now.” Just the communication on her part speaks volumes about the company. She takes care of the account really well. In the beginning, I didn't know how to use it. I didn't understand it. Then what she said was going to happen, happened, I got a lot of phone calls. I got leads. My call volume went up at least 50% with Thryv.

My experience with Thryv has been very good. We needed help with our social media and with our website and they were able to service both of those needs. They are helping us with posts and getting out to our target audience in a timely manner throughout the week, month, and year. Also, they helped us significantly with enhancing our website.

We have been wanting to change our website for some time and someone connected with me over LinkedIn. We now utilize Thryv's dashboard on everything and we also have the whole social media. I have a girl that uses it and she loves it. Everything is going great.

Everything, in the beginning, was good. But once we got the contract done and the first 30 days were up, it went to **. We have asked for certain things to be done that have not happened yet. Thryv had one of the owner’s personal cell phone numbers on the website and we asked them to remove it. It still has not been removed. We have been waiting on a guy named Josh to come back and finish uploading photos to our website. He has yet to do that. We also asked for an emergency number to be listed on the website that we have on our answering service. That has yet to happen. When you call now and try to get in touch with someone, you leave voicemails and you don't get any return calls. That’s my biggest issue.

I’ve tried other software companies, and Thryv is the one that I personally like the most. I'm very happy with their customer service. Every time I call, they're always willing to negotiate the terms. As a business owner, there are times where we struggled with the payments and they seemed to be very understanding on that part. The software is great. It does what it’s meant to do and even though I haven’t been able to utilize all the features that it gives, I know they work. It’s just I’m a very small business owner and I'm still growing. I don't have somebody that could spend the time, just managing that part of the equation. Also, I would love to go back to somebody and get a bit of the training that we did in the beginning. Even if I had to pay for the training, I'm happy to do that.

Thryv is a great company. You can’t go wrong with using them. The reps are wonderful to work with. They care, they're nice and I’ve not had one problem out of any of them. Thryv has been valuable and in terms of services, I had everything. I had a DropPage and where it posts to Facebook and all your social media sites automatically. I loved it, and I used it for my clients to do email campaigns with as well.

Thryv makes client communication a lot easier and more effective, and it makes scheduling and keeping track of invoice a lot easier as well. It's working really well for me, but I noticed a bit of a hiccup with the system. The app on my phone is not showing the conversations between myself and my clients anymore. It says I have a message, then I just get this blank bar. However, if I log in on my PC and go through there, then it shows me everything.

Thryv is a good service. They help us with our online listings, keep a watch on our reviews and handle our email server. They handle our website as well, and anytime there's a problem, they're definitely there to help and they're easy to get ahold of. I have a lady named Nicole as my go-to person anytime I have a problem.

Thryv put my digital advertising out there. They're doing everything. I just started and I know it takes years, but my company name is out there.

I liked what Thryv said and their price. It was also something I needed to do for a long time and hadn't done with social media. I haven't utilized it as much as I should have. I've had some medical issues and been away from work this year, but the customer service has been great. Anytime I needed something, I just call them and they jump to it.

Thryv has dealt with me in a cordial manner every time that I’ve called and they've taken care of everything that I needed. The two biggest things that I use it for are running credit cards and my scheduling for my customers. Sometimes, the system has hiccups where it won't load. I've had a couple of occasions where I got up in the morning and had customers calling me, and I couldn't schedule them. The app would just not open it. It would shut down for a couple of hours. Other than that, everything has been well.

I hope that when I call Thryv for customer service, I’d get some Americans to talk to. It's a lot of the language barrier. I figured out how to get to speak to Americans though. All I have to do is I have to call up and make an appointment for them to call me back instead of me calling in.

I was able to take other services and combine them all into one place and that was very effective. It's like in the technology industry where you bundle your auto insurance so it's all in one location. I'm able to go in and post things, create posts, to generate business. I'm able to send people links so that I can have a one-on-one Zoom with them. Thryv is phenomenal. I can call them and if I have an issue, it's resolved within the hour. The other places that I've been would have a lot of excuses.

Thryv customer service was very helpful.

Thryv has been great. We noticed a huge increase in our business since working with them. Our only issue is we can't get our address on Google. They said because we're mobile and a storefront, they're not allowing us to put our address on there. But I don't understand why. There are other locksmith shops here in town that have storefronts and are mobile and they’re on the map. I wish that they would figure out how to get us on Google Maps because we still get phone calls from people all day long asking for our address.

Thryv takes credit cards, manages my website and they write content. I'm extremely happy with them. My rep Shane was amazing. Whenever I reached out to him with a question, he gets me back incredibly fast. He's really on it and he calls and checks in on me. Thryv offered so many things that I didn't know I would want. It's a fantastic business platform - from creating campaigns to maintaining a customer relation platform and even to taking payments. It's easy to use. Extremely friendly staff help me through every part of owning a small business.

I am launching a start up company and was introduced to Thryv at the very beginning of the process. Thryv is a very inexpensive provider of a broad range of services to get started with a website, logo, sophisticated software to manage the business and customers and develop and implement a marketing plan. The Thryv representatives I have dealt with have been very professional and helpful. I frankly cannot figure out how Thryv provides the level of service it does for the cost. I highly recommend the company.

Thryv is a great program and I enjoy it. My only concern is I did not know it was an automatic renewal and I didn't get notified of that. I just had a deduction taken out of my account. We are evaluating our software programs right now and we have yet to make a decision whether or not we are wanting to really move forward with Thryv or do some adjustments. It's not a software issue but more of trying to find the time to really make the system work for us because we've been paying quite a bit of money for something that we're not able to use to its full capacity.

Consolidation is the most valuable thing about Thryv's service. I like how it has everything in one place. The onboarding tech support process was good. But I would like to have the social network part expanded, because I am really not interested in Facebook or Instagram. But if I could be on any other social platform, that would be great. We're already busy, so it's not like I need to do much marketing. If I were to put marketing on Facebook, I might get too much. I would like to market to certain sites that I believe in, and I want to expand their user base. I would like to market people that are like-minded.

Thryv set up a call and they explained exactly what they do. I was willing to give them a chance and so far, they've done a good job. They're very responsive. We use their Customer Service Management or CSM. Give them a try.

So far, Thryv's customer service and tech support have been good.

Right now, e-commerce is the way to go, that's why I decided to invest in Thryv. I have ThryvPay and also the website with them. They are keeping the presence on social media. The website developer was very knowledgeable. The changes that I have been needing have been done in a very timely and proper way. The people are finding my business through the website, so that also makes it a plus. The services that I have received, I cannot complain about. For example, I just told my associate that I requested a meeting with my business advisor. I sent the email and I got an email back and we scheduled for Monday at 10:30.

I'm just starting off with my agency and I needed help getting things in order. I ran across Thryv and I'm broke but I’d rather pay them. I still owe them money and they still reach out to support me to get everything in order. Even though I got some bad rep when I started off, with the recovery of how they came in and put the right people in place was amazing. What I love about Thryv is that they bring the best of the best to the table and they bring them to the table to fit your needs, not their needs.

Thryv manages our website and our ads on Facebook. We also have a campaign that we're running through them and customer service-wise, we haven't had any issues with them. We also have no concerns with our website or our Thryv app. But we're not happy with our campaign. We haven't spoken to the person who is in charge of our campaign since we started the campaign, so a follow-up from them would be a big thing that they need to work on. Also, they should not promise things that they can't deliver. With our campaign, they told us that we would be seeing results immediately and I haven't seen them. About a month or so into the campaign, they said they needed three months. That was okay, but that was not what they told us.

I love Thryv. I found them because I was looking for an automated text reminder service and every single person in their company has been super helpful and awesome. If you ever need help with anything, they don't hesitate. They just hop on the call with you or they'll even Zoom and share your screen. I've had other client management programs, and it's always really hard to figure out how to use them and to utilize all the tools that they come with. The fact that Thryv train you and all of your employees on how to use the system for maximum use is so great. They also help you set up everything and that is so amazing.

I used Thryv's invoicing, estimates, appointment setting, notes, and sending out pictures, and organizationally, it's been great.

Thryv is doing everything they said they were gonna do. They give quick service. The website they've created for me was phenomenal. Marketing-wise, my email stuff, they’re just overall very attentive and they do what I ask them. I like them and I refer them to other people.

I use their listing service so I could be visible to potential customers. They've helped boost my internet presence. But I'm just waiting for my contract to end so I can back down the service I'm getting through them.

I wanted to get more calls and reached out to Thryv. They created a website and then I got one call, which was a very great one. But after that, I didn't get any more, and I was with them for about three to four months. I let them know about it and it was different people talking to me. They tried to give me an alternative to do marketing, but I would have to pay more money, so I just left and made my own website, and that one was getting a lot of calls, so I figured out how to do it myself. They got good customer service, but it's just the output is not there for what the small companies are trying to establish.

Thryv has been great. They were really thorough about getting our website set up and that was very helpful because I was stuck on where I was at. They got that finished and got it ready and set up to where it’s presentable and usable. With our social media, we're still working on getting permission for them through Facebook, but soon, we’ll have campaigns ready to roll out.

We were looking to have a bigger online presence and we needed a good website. We're a consumer loan company and when people search for consumer loans in our area, we wanted to be some of the top results of those searches. Thryv does that for us. Although I've rarely had to call customer service, it's been great. When we first signed up, they offered a good amount of training. So, we just hadn’t had any problems. I supervise three different offices and I have Thryv in two of those offices. The other one, we have been on board since early in Thryv’s lifetime. When they first came on board, we were there. So, we got a good deal as far as price-wise. We've just stuck with that and it's worked out really well. Thryv is great.

The Rep we had was placing our online advertising for us, as agreed when she took the order from our 78 year old owner. We were told we had to advertise in the yellow pages to get the internet portion. Our Rep quit within 4 months and they did not replace her.... Why, because they apparently only care about getting you into contract, not to service our account as our sales rep had agreed. We called and the inside rep was surprised to see, we had not been assigned a new rep. , at all.

Everything with Thryv has been working out pretty well. We're a small business, and we were trying to grow. So, we're trying to get more clients and more leads. We're trying to get more ads also. We also try to get a social media, which we just started doing because they hadn't really communicated with us. So, I got ahold of them, and we finally started doing our Instagram. Right now, they're working on Facebook. All we have to do is to start posting stuff. Then, once that gets up and running, it should be helping us out a little bit more.

One of the things that we've had issues with is the appointments. We've had people show up here, because when they put in a request for an appointment, they think that means it's automatic. Also, I'm trying to figure out how to set things up to where either it stays logged in or we disable the messaging system. Every time my boss, Dennie, gets a message, it’s forwarded to his email, but then he has to log into Thryv to get to that message and to respond. It makes it complicated because instead of just showing up in the email, he can't respond via email. We're trying to work on that.

Thryv has been valuable and I'm pleased with it. Although I have not used it to the max, I definitely like what it has to offer. We're working on trying to get back into it the way I want to learn and advertise and promote, especially as I'm coming up on this next tax season, and I want to do that year-round. If utilized properly, it seems to be a good program that can help organize our communication with our clients. The customer service is good too. Whenever I need to schedule something, they try to accommodate.

I love Thryv. They do our website and all of my social media. I'm very satisfied with them.

The customer service at Thryv is top-notch. We're not computer gurus and whenever we had a question, they were available, very polite, understanding, and worked with us. We wanted to be able to have something where we can easily schedule posts and have a better-looking website. If we weren't a small business, their service would have been extremely valuable, but we didn't use it a lot. It was just the two of us working on our business and both of us were busy. We didn't have that much time to play around with it. We're not with Thryv anymore just because of the cost. For a small business, on a small month, that would depend quite a bit on our profit.

Before, I had another app that did scheduling and it was horrible because anytime I had a problem, I couldn't talk to anybody. I always had to message everybody and if I finally talked to somebody, I couldn't understand them. It was a pain in the butt to try and get anything solved. When I was talking to the rep, Ryan, about it, he said, "Oh, hey, we have this app, and I think it would work great for you." I needed something to be able to schedule appointments and keep track of them.

We liked Thryv. We had the basic account to where we could use the payment processing and posting on our Facebook. It was easy to see stuff that was going on, payments going out, coming in. We also did the lead management too. The lead management started picking up. It was good. It took a little bit longer than the other service for us to really see the results. But it ended up being pretty solid too.

Thryv offers a very awesome software. We also get a phone call every week from Alexa, their rep, for things that she sees that we haven't used yet and shows us how to use them. She’s a little weird though. Sometimes she talks to us like we’re incompetent, but other than that, I like her. Overall, I love Thryv's service and I recommend it to everybody.

Thryv is working on a project for us and we were given notice that they cannot handle as much product as we were originally told that they could. We're getting an excuse that it would slow our website down, which is interesting because my competitors have all of these things up. If other websites can do it, Thryv should be able to do it too, especially for $7,000 a year in a subscription base that we're paying. They're going to get that every year for the rest of my life. I should have everything I want.

We use Thryv mainly for our webpage and they take care of all of our social media. We're not into doing that stuff ourselves so that's been a big help. The whole process of setting up the webpage went very smoothly and easily. They were great to work with. Their customer service is really good and they are very knowledgeable and helpful.

Thryv's service has been good and I am satisfied with what they provide. It's been working well for me. I was trying to streamline my office and my scheduling and estimating. Customer service is awesome too.

Thryv’s service has its perks. I use their website management service and it’s done everything I've used it to do.

We do the lead source with Thryv. Everything's good and I'm happy with it. There are more customers.

I was introduced to Thryv by another businessman in Burnsville and when I talked to the sales agent, James, he was very thorough. He showed me what Thryv could do for me and it got me started. It was right exactly at the time that I had just bought the business and I knew that we needed an online presence. So, it worked out perfectly.

Thryv has a great program and I've had good experiences with them. I pay 199 a month, so I have quite a bit of services. I have a good package, but my business isn't big enough for it. I don't get much response from customers, so I'm thinking of not continuing.

Thryv’s customer service has generally been okay but we’ve never gotten our website launched. I spoke to a young lady who followed up and she was gonna follow up. But I haven’t heard anything. Thryv was hot and heavy for a minute but it fell away and nobody has been following up with me. There was an implementation window, plan and performance guidelines, and everybody was trying to force us to get it implemented within the framework, so they did metrics too. But I wasn’t totally happy with the way it looked and felt. The website has been on hold for four months because they couldn’t do what we wanted them to do. The platform is not as flexible on that level for what I needed and, on the website, it's not a one-size-fits-all for me. There's some customization I was looking for and I'm not quite sure they can do.

Thryv has been good for my business. Their customer service is okay and I'm going to call right now because we need some help in a cover sheet letter.

Thryv has been great. I'm running two companies through them so I pay for both. I have one user login for my husband and one for myself because we have different websites. I'm in payroll processing and Thryv sends out automatic things about that and I see that they get viewed online. So, I have no complaints about that. But I need to work on my husband’s website. I'm glad that I signed up with Thryv because there are things that I wanna do. I haven't had the time on my end to do them so, I don't hold it against Thryv at all. It's all on me.

We’re a small business for the price we're paying Thryv, which is $307 a month. I'm happy with the website and that we can talk to people about things, but it's too costly for us. We had a free website that a friend of mine did but he got to the point where he couldn’t get it done anymore so we switched to Thryv. Now, he's back at a lesser job and he's able to do this again. So I don't know if we're gonna discontinue Thryv sometime in the future or what we're gonna do.

I use Thryve for a product-based business that I'm building. Jeffrey has been working with me and he's been awesome and so patient. I really had no idea what I was jumping into. I love Jeff. But I've been spending a lot of money on Thryv and I'm not making any money from them. They have all these wonderful campaigns but they're not specific to me. It’s generic health and wellness, but it doesn’t point anybody back to my website so they can buy my product. I have them set up three days a week and there are four different platforms - each one requires me to go in and manually adjust it every time. It’s time-consuming and I haven't been able to keep up with that. They could provide that service. Other than that, customer service is awesome. If I ever need anything, I can either go to the chat and somebody will be there or I can set up a meeting real easy for one-on-one. That's what's keeping me in the game.

I like the fact that Thryv helps me keep good track of all my tenants and my conversations. It’s better than just plain email because each tenant has his or her own card. All the conversations and documents are kept in one place and it makes it easy to refer to things. The representative was helpful when I had questions. She was good at explaining what we were getting into and how everything worked, and she's still available if I ever have any issues. I’m hoping to eventually get the ThryvPay going so that it makes it easier for our tenants and for me as well. Thryv definitely made my job easier, especially from the correspondence end of it. If we're gonna have roof work done, I can send out email blasts to multiple people, which I had never set up in Outlook, so that helps a lot to keep people informed. It’s been a really good experience and I would definitely recommend them to other people.

I signed up with Thryv for a 6 month contract - a big part of that contract were two key things. 1) Keep my same phone number in all online advertising; 2) Do not record any calls that come into our office. From day one they have failed, and do both of the above. Despite my many complaints, they have not honored their end of the agreement. Since they refused to honor their end of the agreement, I wanted to cancel immediately. They of course do not care about their end of the agreement, but said, "Tough. You still need to pay for 6 months." So I have been paying for something to which they have never fulfilled their end of the bargain. There are much better online providers who are honest and genuine. There is one person who works there who tried to advocate for me and agreed they should have stopped billing, but obviously the dollar is the controlling factor not integrity or customer service.