Thryv Reviews

Our agent is awesome to work with. He is available to us and answers all our questions. We've enjoyed working with him. We're using the website information or help that Thryv gives us for social media advertising. They've been very helpful and they do what they say they're going to do.

Our salesperson, Daniel, has been great. The gal that helped with the website setup was excellent too.

Thryv is doing great. We like it. They handle all our internet programming. Andrew is our main lead. He's good. They're easy to get ahold of. The website has a chat thing. When you talk to somebody, they're very accessible. We've got increased traffic since working with them. That's what we're looking for. We like the email campaign. They worked with us.

Thryv doesn't have options to sell stuff. I have to hire somebody else to do that then connect it to Thryv. The business we're trying to build is gonna be like a store online. I am willing to pay a little extra to have all that, but they don't offer that. The service is not what we were expecting, but so far, it's working out for us.

Our rep with Thryv has been super helpful especially when I have a question. Being able to do the text messaging and through the website make it easy to have that contact. Not all customers always know where to go to make a payment online. Having those links through the website makes it much easier for them to be able to do that. I like the ease of access too. They make it easy for us to make posts on the website. Thryv already does some posts for me. Before Thryv, I was having to do everything myself. You could only do Facebook by itself then you'd have to go and do LinkedIn separately. With Thryv, you can put it on the website and it'll go to all of them because they're all linked. You don't have to worry about it because it's going to be in all of those places. Having Thryv turned out making everything much easier for me and our office.

My experience with Thryv has been wonderful. Their rep, Kay, impressed me most because she didn't pressure me when I spoke with her. She was extremely knowledgeable. She's there every step of the way, always making contact with me. Everybody is extremely receptive. They're very easy to work with. To put together all the pieces that we have in the last five months was very easy. They made it so simple. The service has been extremely valuable. My company is only six years old and my issue is getting my name and information about my company out into public arenas. I had a website, and they did a great job of reconfiguring it. With that, I had videos made that has helped and they put me on all the social media platforms. I have not seen a boost in my business, but it's coming. It just needs time to get this information out. I'm extremely happy.

We had high hopes for Thryv. Jackie who was initial very helped disappeared mid service. Stopped returning call. Stopped returning text. They never correctly built us a website. They never connect us to Google. But they had no problem charging my account. I cancelled the account 2 1/2 months ago and they just sent a cancelled the account a week ago. When we requested a refund the lady on the phone was rude and condescending. She told me I have to prove to them they did not do their job, and yet she could see the job wasn't done from her end on the computer. This company STOLE over $1200.00 from me by failing to do the job. Horrible company!

I have used 2 other calendars and I have been disappointed in Thryv. There is no waiting list feature which is essential in my business. There are a number of skills lacking in calendar. That are commonly used in other calendars and hard to not have. The help when you call in seems to know less than I do to the point that they can’t tell if the feature is broken or they just can’t do it. Usually it takes a long time for them to know what I’m asking. The lead guy Scott ** and Melissa ** are great and try their best and can answer my questions.

I hate dealing with Facebook, so I was paying a company to do that and I wasn't happy with what they were doing. With Thryv, I can go in and do what I wanna post for all those sites, make it, and hit a button, and it goes to everything. They make me very happy because I don't wanna have to go into a bunch of different sites that won't be able to just do what I gotta do and hit a button. I have to learn some other things but to do that, it's very easy. I am just a little upset that I still don't have Google, and I have been paying for this for several months. The person I have is very sick and is going through a lot. So, I requested to get someone else that can get that taken care of. They were good with everything else, it just seems like there's a glitch there.

We were having some issues with the software company we were using so we were looking at other companies. Thryv seemed to have the best offer and pitch. There were a couple of meetings and phone calls. I told them what we wanted and they ran with it and sent us a copy of what they had for our website. We had a video conference and made any changes that we wanted to have. Our website went live after that. Customer service explained things very well. Melissa was our rep and she was usually very good about getting right back to us. If she didn't know the answer, she knew who to reach out to to get it.

I'm using Thryv to take payments and invoicing. They make good websites. The service is great, so far. My agent is great. She is personable.

My experience with our Thryv agent has been really good. She took the initiative and followed up when she said she was gonna call. If there's a bot or spam post or comment on my thing, she caught it, reported spam, and reached out to me. She's really proactive. Thryv is a one-stop shop where you can have everything centralized to use for your marketing. There's lots of support and suggestions of things that you didn't even think of that you needed.

Thryv's rep called me and brought up the one thing that secretly I was nervous about. She said, "I see you're in business, but I can't find you on the internet." I invoice estimates, all the CRM, getting onboarding calls, and it's helpful. I'm able to check who gives me reviews, how many people have opened my promotions. Also, Thryv posts socials for me. Thryv gives me hope and got me moving in the right direction. It has been paramount in me getting visible in the marketplace. And it's my biggest tool. I got customers from Google which has been great.

Thryv bought out Vivial and I've had to learn with Thryv. I'm not very computer-savvy and it was hard for me to learn their process. Things were easier with Vivial and I talked to them all the time. But Thryv's reps were very helpful. I have online advertising with them and so far, I've gotten much advertising and a lot of calls because it's on the internet.

We use the website and social media services from Thryv and we have gotten a lot more activity and stuff. Also, they always reach out and make sure that everything is running up smoothly and make sure I didn't have any concerns. One concern would be sometimes the website is flagged as very suspicious site and I'm not really sure what's causing that.

We do emails and social marketing through them. Customer service has been fine. I had to call them the other day because Twitter was down and I redid everything. I did a chat and the rep told me to make sure of something. He was yelling at me. It was nice but it was weird. Come to find out, the issue was Twitter and it was down on their end. Other than that, Thryv is a good marketing platform. I like that I am able to go to one spot and do all my advertising.

Thryv helped make our outdated website more modern. But it took a month to get onboarded. By the time that we were promised to be onboarded, nothing was done, so I had to wait two more weeks. Their onboarding team needs to be more connected with the client and follow up. I just received an email when I first was getting onboarded saying, "Hey, send me everything you need." So I sent the rep everything I needed. She was my onboarding person then she wasn't. I had to go to the web team. Having an onboarding person who is dealing with all that would be an improvement. Other than that, we finally got onboarded and ever since then, everything has been fine.

I was looking for a company that does advertising but Thryv also has invoicing and marketing. So, it's great. They fulfilled my expectations. The customer service reps were available any time I needed their help. They answered right then and there. I have learned a lot from Thryv’s service so they’re very valuable.

I don't utilize Thryv the way it should be utilized. I don't have time to really dive into it and really take full advantage of all of the tools that it has. But it works. I can log into the dashboard and track it. It's fairly simple to navigate. My rep was also very thorough, informative and personable.

Thryv helps mainly through the website and getting solicitations for new jobs. We get hits via our website to our direct email for certain jobs. We had that before, but it was of a much different basis. It wasn't as direct or easy. With one or two jobs that we get via our website, it'll pay for itself in a month. Thryv also designed our website which is good. We get Google rankings and ratings. The Google rankings are much better than they were before. They also do monthly articles for us. I give the base content for that. It would be good to know a little bit more about some of the certain content. I read them and make suggestions from time to time. They could make sure some of the pictures that are posted with the articles go hand in hand because some of them don't.

Thryv has made it very simple to work. Consistent service and good results. And if I had any questions, I could call, chat, email. It's very user-friendly and the system works well. It’s a lot of good tools. So, I look forward to using that.

I'm completely thrilled with Thryv. They're definitely a big part of my sales, and I'm constantly utilizing more and more of what they offer. I haven't even began to scratch the surface of the plan that I have. I'm starting to do that to make it easier for myself, which is great. I love their support as well. They're immediate and really good.

The rep was communicative and she still reaches out from time to time just to make sure I don't have any questions or see if I need anything. So, she's been a great rep. We did the CRM and then, we do the marketing where Thryv posts to our Facebook. The main thing that I use is the add job function and the notes section and adding documents. Thryv has helped with the organization. We're a small business and I take care of all of our HR, project managing, and sales. So, it's been useful for me in that aspect. Just to keep everything in one location has been beneficial.

I don't pay a lot of money for Thryv, like the thousands of dollars for lead generating, but what I have done with them has definitely helped my business. I've used their calendar and their program wherein I can decide to try something at my leisure, if I wanna try a certain wording on getting leads for a week or two weeks.

It's been flawless with Thryv. I haven't had too much trouble navigating it and it's been good enough for me to refer it on to other people. The rep's a phone call away. She always answers and is easy to deal with. I use the billing and invoicing. We also do the website through Thryv and we keep that up-to-date with our inventory of cars for sale. The website has brought new customers in, and the billing and invoicing have been a huge help.

My website just got re updated, and I'm absolutely in love. I'm so happy. I just wanted a few minor updates. I added some new pages to my website. John was my initial go-to person on my account and then he paired me up with Joshua. He is absolutely amazing. He was so great with constructive criticism. I was able to make a Word spreadsheet that I was able to put everything in a layout format so that he could understand, and we were able to communicate through docs. He was so attentive with making sure everything was positioned and written the way I wanted it.

It's been a little clunky trying to get everything going, but the support is good. The service is really set up for a small business selling a product, so it's kind of making it work for my industry, which is real estate. We are getting announcements set up and there's been a constant battle with Google business verification. That got really screwed up. Thryv created a duplicate account for my Google My Business page, which was verified. But in creating the duplicate, they've compromised both pages, so I no longer have a verified Google profile. It's been a nightmare. But Thryv has been super helpful, friendly, and good to work with. I kind of challenged what some of the software can do, so all that's been good.

I mainly use Thryv for the automated features of posting to social media. I pay 350 a month and the social media post is primarily what I'm getting out of it. I got someone recently hired to work in it daily and take better advantage of the CRM functionality, and even the billing and invoicing. It seems to be an all-in-one toolbox, which is good, and it has its limitations, too. But it has not been user-friendly. So, we're working through that. In the past, I could get a call set up after a couple of days once I initiated.

Thryv helps us keep up with our Facebook page and any kind of social media we have. Our rep has been very thorough. She comes in, checks on us, and does several things. She’s very good. We get some extra call-ins and walk-ins from it. It's worth the money.

Thryv does what we need them to do and we're good.

I talked with them when they were doing the website and they were very responsive and did a good job.

I don't think the service has worked well and the communication hasn't been that great. I've called for a couple of issues and it's been difficult to get a return answer. We use the SEO services, the web presence, and they added another service for financing for my customers but I haven't been able to successfully set that up or get answers from them. I've spoken to a supervisor and they said they'd get back to me but a week or two later, I'm still waiting.

The on-boarding was great, and the reps have been wonderful. The service has been very valuable as well. It helps our business all the way around, keeping up with our schedule and with what’s owed from customers and other vendors. I referred a person and they signed up with Thryv.

Learning the software was a little challenging in the beginning. I'm not super tech-savvy, so there was a little bit of a learning curve there. But now, I've got all the kinks worked out. The software is very good. It's gonna allow doing my scheduling and a good portion of it and will get everybody on the same page. There were a couple of things that I was a little irritated with throughout the year, though. They would hold my money sometimes and it seemed like some of the times, it was the bigger money that I really needed. Also, when I was getting the website built, we went through that process. I didn't want a generic, cookie-cutter website but that's what I was getting. I bailed out of that part of it pretty quick.

We've been working with our team to get our website up and Mark to help us learn our system better. We really like it and the customer service has been phenomenal. It's very easy to communicate with people and it's easy to use. It has benefited us a lot.

The service has been doing well and our sales have been doing great. There's a good uptick in customers coming in.

Thryv’s service is not earth-shattering but it's not valueless. We use their SEO services and website support. The experience has been okay.

They post stuff on social media and they've always been great.

Paul came to my door when I first started up and offered the business listing in the yellow pages. He got me all set up for the phonebook listing. I got what I needed from Thryv which is the business listing in the phone book. That was the objective and that was accomplished. Originally, I thought $48 was the full subscription and I only had to pay that once. However, I continue to pay it every month and it seems a little steep for one printed phone book ad that only comes out every three years.

Thryv has our listing in the yellow pages. It's something that's necessary that we have, but I don't think that a lot of business is driven through the yellow pages.

Thryv keeps us at the top of the search results. They do posts for us automatically to the web. They contact me for periodic updates and set up web meetings. When I speak to them, I'm satisfied.

They said they would do all of our social media postings for us and they made it very easy. The only thing I have to do is occasionally check the app and see if there's any messages on there. My rep was awesome. The reps are very nice and helpful. Give them a shot. They are worth going with. We've tried other companies who have not done anything nearly as great as Thryv did for us.

We started with Thryv in September. They had warned us that it would take up to six months to fully understand their program and to have it customized for us. We are in month five and we are still working on the same things from week one of our onboarding. Nothing has gone the way they said it would go. We're an outdoor company and we provide activities for disabled people and it's a mess. The website was developed and we have not gotten further help for that. We were told that the calendar could be used for booking. We can't book lessons online. We cannot get our customers loaded into the customer database correctly without us going in and doing it by hand. We also haven't even got to how to get reports out of there. I have two-quarters worth of information I need to pull out. We're having to go in and create spreadsheets on our Google drives to pull out the information we need.

I had onboarding and they helped me set up my center's accounts. It was a little confusing in the beginning but now I can use it to my needs. There are certain things that need to be tweaked and I put those in the suggestion box. But other than that, I'm happy with the system. It's doing what I want it to do.

Thryv hosts our website and they do our social media posting. They're doing good. They're accessible. We have more customer flow through the website. I'd refer Thryv.

Jason has been great. We've been getting a really good response from him and it's been awesome. I liked the idea of having more social media presence out there and a new website. It was perfect 'cause we were looking for that and it worked out great. It put us to the next level. They created a website for Facebook now and almost every day, we see an ad for our company there. So, it's good.

Thryv has been great. I have no issues at all. By having everything condensed into one, I'm able to manage things better. I'm able to reach out and schedule everything all in one, which helps. The customer flow works better. Definitely work with Thryv.

Thryv has been very valuable. It hasn't cost me anything more than my other web company was giving me and I get 10 times more out of it. Apart from doing websites, they also have a CRM system that allows me to do all my estimates and invoice and use for social media. It's an all in one system, and it's great. Also, the rep, Julie, communicates very well with me. We found out she lives about two miles from me, and anytime I have questions, I text her. She can set me up with a Zoom call, if it's something technical she doesn't know about, or we've had lunch a couple of times for her to help me understand the flow of the process.

Thryv updated our website and they were easy to work with. The customer service was good. They also have some features, like the ability to contact customers, and it's helpful to have it all in one place.

Thryv has a lot to offer. I wish we used more of their options to be able to make the price worth it. But they are a good company and they have done very well. The rep came in and was doing sales, and we liked her. Thryv set up our website for us. They handle our online presence. I can go in on their website and change things. Sometimes, I go in there and look at our feedback that we've gotten from customers. They also have an invoicing. Also, they have a neat calendar program that I've tried to get the guys to use.

Their service has been very valuable and their customer service is excellent. They offered me free service for two months since I was unhappy with something that happened.

I love Thryv. It's been great. However, I've been having a lot of problems lately and it’s caused me to lose business over Thryv. They’ve given customers estimates, and then when I was giving them the email, they weren't receiving it and I was unaware that they weren’t receiving it. By the time I realized that, I've lost the customers and I lost thousands of dollars because I wasn't communicating through Thryv. So Thryv gave me a $350 credit. They said, “This is our way of saying sorry.” But it really doesn't even make up for it. I was paying $1,200 a month on Thryv. I was getting the works and everything that they had to offer. It sucks ‘cause I lose all this money and all they got to give me was one free month. I'm not happy. I'm searching for somewhere else.

Thryv's product has been working pretty good and their reps have been really nice. I got a website, some custom pages, and Facebook ads. Todd from Thryv would send me a text message with the open link to show me how how they look and what he's done and that's really been a good help for me. Since using their service, I've gotten more customers that come through as far as they found me online.

When we were first getting set up and settled with Thryv, the rep we worked with was very good and helpful. He came in, sat with us, and made sure we were good, up and running. Then we ran into an issue when we thought the software had one feature, but it turned out it did not and we had to do something else. Our Google was not connecting with Thryv but our website had been verified. So, it wasn't a Google issue, it was Thryv issue. But they kept trying to tell me it was a Google issue. The help desk in general wasn't really able to help, so I just gave up. About two weeks later, I reached out to somebody else and eventually, I got a phone call and we got it figured out.

Thryv has been very valuable to us. It hosts our company website and it posts to Google and Facebook, which helps me out.

Everyone has been very good. They've always followed through and made everything super clear and in writing. So it was really good. It was a nice, easy setup. If there was any questions, they were available. Thryv definitely helped us with looking more professional. Our website before was very handmade by my people a long time ago. So it was nice to get a facelift and really display how good our building is. But I've noticed recently that it's been a little difficult for the app to load on my phone. So I just go on my computer and log in the website.

Thryv does our website and the big part of it is marketing. We take money into that site. So, it's kind of all-in-one for a small business. I like it. I usually talk to the IT company or Thryv directly that there's an easy online shot, and in less than a minute, they pick up and they answer the questions. They fix any issues there might be. I'm pretty happy with it.

Thryv's service has been very valuable for us. They manage our website and social media, and it helped us a lot. I haven't had any issues with customer service as well.

We do the website, and we're in a phonebook. If I need something changed on the website, it's done right away. I've had a really good sales rep for a long time as well. His name is Nadil.

I wanted to get my business name out there and Thryv reached out to me. I sat down with one of the consultants and I just went for it. I used their service for my website. It can always get improved. Recently, I've been having problems trying to get on to my app on my phone. We tried figuring that out but I got busy and I didn't get anywhere.

I had my home roof replaced for $20,837 in late Dec 2022. The roofing company uses a third party payment vendor, Thryv, for invoicing and electronic payment processing. I was billed for $20,837 on Jan 2, 2023 by Thryv, representing Stafford Roofing and Siding Co. On Jan 2, after receiving the bill, I made three attempts to make payment through the Thryv website, the first two failed and stated that payment was unsuccessful. The third attempt was successful and I received a receipt for the $20837 electronic transfer from my personal bank account from Thryv. I never received any receipt for the first two failed attempts. On Jan 3 I checked my bank account and there were three withdrawals, each for $20837. I contacted Thryv and the roofing company on Jan 3 and informed them of the two unauthorized transfers. The roofing company told me that Thryv handles all transactions.

Thryv provides my phone services and that's pretty valuable. I have had issues with the phones and they've been dealt with service calls.

Customer service has been fine. We use it for Yellow Pages.

It's been difficult for me to fully engage the software. I wish I had more time to dive into getting it fully rounded out for me, but I've been struggling only for my own limitations to completely set it up. Thanks to my own limitations, it's not quite doing everything that it could for me. Besides that, my sales rep was great at finding my needs and sticking with me to go through multiple different examples of the product and many real world situations so that I could see how it would benefit my company. She stayed with me after the fact in order to make sure that I enjoyed the product and that I had the resources I needed to learn about the product. She also continues to check in with me to make sure that I'm still getting everything that I need and to see if there's any more that I might be able to rely on Thryv for. I'd tell people to sign up and give them a chance.

Thryv's services have been good. It's been beneficial. They understand that I don't have a lot of time, so they're quick and to the point, and I appreciate that.

The customer service reps at Thryv are great. We have one that comes out every month to help us out with the things we need done. So far, so good. They did a lot with our website. We just wanted them to completely update our website, and we're still getting them to switch out seasonal photos. They keep putting up fresh photos. We have a lot, and they do a lot.

We utilize them for business pages to list our police department phone number. We're good with everything.

So far, their customer service been good. I'm not utilizing their full plethora of what they offer. It's just minor social media postings. They maintain that for me. Things are automated. I get notifications every month when they make changes or what's coming up. I can make alterations I needed. They've more than fulfilled what they said they would. It's working for me.

It's been an excellent experience with Thryv. The rep we've worked with has been very helpful. He may not answer every time I call, but he usually gets back to me and finds a solution for whatever it is I'm asking. Having Thryv keeps track of payments. However, when you're doing an estimate and you have to put in something that always has a dollar amount, I would love to see something where I could add a note. There are notes, but it doesn't come up on the estimate.

I knew nothing about marketing, so I needed help on my online presence and how to get my google listing. So, I got in contact with Thryv. Everybody was really nice and helpful. It's been very valuable. I have a better footing on what to do now with my online presence and a really great direction on where to go. Thryv has been really helpful with that. So far, my experience with Thryv has been incredibly pleasant.

We use Thryv for the Yellow Pages and it's a 10 on a scale of 1 to 10. It does what it's supposed to do.

Amani with Thryv reached out to us. She was very knowledgeable. We're enjoying Thryv. They're taking care of our website and social media.

Thryv does my printed advertisement. Originally, it was good, but more and more people use online, so it's slowly diminished. Once in a while, I'll still get somebody that calls from a phone book, but it's less and less every year. The pro is it's reasonable, but the con is there's not enough distribution. One of the things that's caused it to diminish a lot is they make phone books available and hand out a few random, but it's not like they did years ago where everybody got one. The distribution before was 140,000 something books, and that went way down to 20,000.

I love the work that Thryv did for my website. The reps are always very helpful.

We are utilizing the website and booking through Thryv. It's been good for the booking aspect, for sure. But I had an issue with the ThryvPay, which was really inconvenient. Because it came out of the left field and I wasn't made aware of it. My customers were the ones who told me about it. It just stopped taking payments all over. Initially, they said that they decided I was not a good candidate. So we had to go back and forth for quite some time. My business is a seasonal business. It was right at the height of my season. I didn't have a whole lot of time to go through it with them. I just started using a different thing to accept payment.

The Thryv Team has been excellent with the onboarding process. The social media posts have been professional, well done and completed way in advance for you to have time to review them. The Thryv system is easy to use and gives you the capability to add pictures to the posts and the ability to make small changes if needed. I wish we would have found them years ago!

Every time we get a job through somebody, I ask them where they got our numbers. Every once in a blue moon, people tell me, "Oh, I looked you up in the phone book." I'm happy with their service. The bills are on the high side though.

We use Thryv for advertising on the web. Our experience with them has been good. We're a storage facility and we stay full, so it's doing its job. We set it up on the automatic drive, but they took it off. Now, they're sending me a bill every month. I never understood that, but it's fine. It's not a big deal.

Our experience with Thryv has been good. We're using the billing, the invoices, the campaign, the content part, the marketing and the website. They've always been super nice, attentive, and have always answered my questions. There have been a few problems. But apart from that, I like it.

Thryv seems okay.

Thryv has been good. We use the social media service and there's a way for customers to contact us. They created a website for us. Thryv is valuable for what we use it, but if it comes to it, we would be okay without it.

We went from Jobber to Thryv, so it was a different format, but once we learned it, it was easy to use. We're a brand-new business, and we like how everything was set up easy. Also, customer service-wise, when we need something, we can call them, and it's a 24-hour service. Thryv did our website, then some advertising through Facebook and Google searches and the search optimization. The last month and a half, we haven't got any leads, but before that, we did good on leads from them.

We've had a good experience with Thryv. They helped us get our business page going, designed it for us and got our web page up. It helped us get our name out there. Before, we didn't have one. Also, they've always contacted us, followed up with us, and kept meeting with us. We've always had positive interaction with everyone we've come in contact with at Thryv.

Everybody with Thryv has been wonderful. They did a really good job of explaining what Thryv could do for me and what its advantages were. The lady who did the training after I signed up did a very nice job with that. I really thought she made it a point to make sure that I understood what I was supposed to be doing, how we're supposed to work, how I could get my questions answered and how to access the online help. I've been very happy, not only with their team, but with their service as well. Thryv has made it much easier for me to do the job that I want to do.

We just signed up with Thryv and we hooked up the website. We want to do some more marketing. We have some traffic and hits. We picked up quite a few businesses. Our Thryv representative had been working with us and she had been doing things because she sent me updates and emails. Thryv is excellent and we're very satisfied. I had gotten so many messages and they are working hard because they contact us all the time. If I ever wanted to talk to somebody or when we had some stuff to take care of, they were right on the ball each and every time. I definitely recommend them.

Thryv has been great. I love it as well as our rep. He’s been good to us. We started using Thryv for my son’s business and then for my husband’s business. Then, there was another business that I was starting. Thryv is almost like an IT service. If we need something done on the website, we just call and ask them if they can update it. Our rep, Mike, has taken good care of us, is on top of it and in communication with us. If we have a question, he'll talk to us on the phone. But within an hour, he's at your doorstep.

I was looking for some different ways to connect with the demographic that I represent the most. I reached out to Thryv. My biggest thing coming in was really rebranding the office with my face. The last agent who had been in the area had not had the best reputation with clients. I wanted as much as I could to say, “Hey, there's somebody new here.” We put everything in and I did the whole yellow page ad and everything else. When Thryv does that, they put in a phone number that ultimately goes to my phone number so it can be tracked. That generated 21 calls. So far, I've seen some positive impacts. We've seen a little bit of an uptick in calls. I'm very satisfied with the customer service. The rep Andrew has been fantastic in helping me with everything along the way.

The initial startup with Thryv was good and then, it's just learning the ways as you go on and proceed with the application. I use Thryv as a calendar guide such as setting up my appointments. I’m comfortable with them. We know how to use the system already so it’s good.

Thryv's service is good and does what I need. I need print advertising for my business and I see my rep once a year, which is all I need. He has been great. For the dollar you spend, Thryv is a reasonable marketing effort to keep your number out there for people who aren't as technologically savvy.

The general customer support of Thryv is swift. They are quite busy when it comes to putting together the website and getting those appointments. But otherwise, they're good. We were with Vivio and compared to some of the things that were happening with Vivio, Thryv is definitely better. It's easier to see the things that they're posting. Their service in terms of value included doing a website. We already had a website and they've been good at trying to morph that into something they could manage for better tracking. And that was something that was not included in the previous one.

I love Thryv. They have been super-duper sweet. I have no complaints about the social media boards that they do. I just wish I could dive in there and really utilize it more.

Their customer service has been great. But I would like to hear a little bit more from them at least once per month. The first month was okay. They were contacting me monthly. But after the first month, I haven't heard back from them. It's been five months already since we had a sit-down meeting to figure out where we need to move forward. But they've been great, as far as them bringing me work and jobs and at getting my name out there.

The services of Thryv have been up and down okay. We really like the program and I had a lot of people reaching out to me to get everything set up. But then after, it just died off and there's been nothing. That's okay when everything's working okay. But the system was down last week. One of my big issues right now has really got me wondering as a business owner is when Thryv goes down and you're dependent on it, you're down too and that really sucks. I really got to find a way to have a backup where I can work when my data is not just in your cloud. I also noticed when it was down, everybody that was commenting on it was saying the same thing.

I like the convenience of Thryv. There are certain things that are a little bit difficult to understand and deal with and I understand it's a learning curve. I've already recommended Thryv to other colleagues and individuals that I've dealt with on a daily basis.

We've been using Thryv for quite a few years now. We use them for the email server and then mostly because it supports our website. They're easy to use and easy to work with. Every time we've called and needed assistance, everybody has been able to help us. We've never run into any issues with customer service.

I had Thryv’s service starting October of last year and had wonderful representatives who worked with me. Then I had a wonderful person who was doing some of the onboarding and training. However, I wasn't in a really good position to utilize the service at all. One thing after another came at me, so it was just me spending money and it wasn't fun to just lose that kind of money without doing anything or seeing any return.

We have Thryv for marketing purposes for the studio. We wanted to have a website and a way to have people be able to reach out to find out more information about the classes that we have to offer. That's our main way of connecting with people because they have that contact sheet that they fill out, and that's how we are aware of the inquiries. I've been appreciative of the customer service and the monthly calls that we have, and being able to learn more about what they have to offer as we apply it and we see the results. It’s been great.

Thryv is helping us with social media posting and advertising. They seem to be good for what we're using them for. The rep I worked with was helpful. Their cost is a little high, though. I've had some competitors call me recently. Their pricing is almost $200 less for about the same services.

Thryv does some things for my internet and some SEO stuff but they don't manage my website. All my paper advertising like phone may be through VIZIO. Thryv is in the background of what I do. We don't have a whole lot of interaction but they do what they're supposed to do.

Our experience with them has been great. They built our website. They help put traffic toward our website. They also repost pictures.

The service has been fairly good. It's a great product. I love what Thryv has done. They help me get some social media going. They've been doing my posts for me. However, I'm finding it's not working for my business. I'm a bookkeeper so my life revolves around QuickBooks Online. The one way they feed into QuickBooks is cumbersome. I'm doing everything in Thryv and pushing it to QuickBooks, like creating my clients in Thryv, invoicing in Thryv, taking payments in Thryv, where my staff and I are so used to doing all of that in QuickBooks first then getting it to push to Thryv or talk back and forth. But it doesn't do the talking back and forth. What happens is I create it in QuickBooks Online then we still have to go create it. Then, hopefully, we've created it the same so that it merges. Otherwise, we have two.

I love Thryv. It's so safe and it does so much for us that it surpasses what it doesn't do for us. It makes people super happy when they do it. Other companies have called to try to sell us credit card stuff and when I mentioned Thryv, they say, "Oh, never mind. You're with the best." I love the customer service. Our rep Steven comes over and checks on us all the time.

Thryv’s services are great. They're taking care of everything. Their customer service calls all the time to ask if anything needs to be updated, and that's great. They're professional. Thryv was trying to call me at the beginning and they wanted to get emails put in the computer. I just don't have time for that. They're doing everything for us.

We have the paper book listing and the online listing with Thryv. It's something we do to keep our business going. I had to reach out to their customer service last year because all of a sudden, our bills started coming late and then they would give us a late fee. We couldn't get the check and get it mailed back to them in time but they started mailing the statements a little earlier, so now we don't have any trouble getting them back.

We have a one-line ad in the Yellow Page. It's $14 a month. We just keep it simple. I'm satisfied with what I'm getting.

Thryv does a great job in providing all the information that we need to advertise and that we need to move our business forward. They've been 100% great.

We've been with Thryv for quite a long time and use their Yellow pages advertisements. We were advertising with them when I took over the management position so I just stayed with them. I've only talked to their rep a couple of times but everything has been good.

We had an account with Vivial and we just rolled over into Thryv when they bought them. Our experience with them has been okay and their service has been somewhat valuable.

We use Thryv for their website and Facebook stuff. I've been told by people that Facebook is really going ballistic and that the website is doing pretty well. Go ahead and try out Thryv.

I was looking for more marketing on the social media aspect of things. I thought that Thryv would be a good fit because they're more of a social media and I don't have time to do that. The girl that I'm working with, Caitlin, is really nice and I really like her a lot. She's super helpful, answers every question, and walks me through everything. She's always there. Thryv’s service has been valuable. I've gotten more responses from our email and text blasts. Thryv has been helping so I like it so far.

Thryv has a great product and service, and showed good representation. The CRM and the payment tools, ThryvPay, have been awesome. They made doing business so much easier than handwritten contracts and invoices, and collecting payments.

Thryv is a good service to have. The CRM has been working out well. Every person that comes through the funnel for me is logged into the CRM so I have them forever. And if they fill out the stuff correctly, I can better reach them and never lose them. I can automate a lot of the things to keep up with clients that I would normally not remember to do anything with or remember at all, if I'm just constantly moving forward. Also, I utilize the website. Thryv posts three times a week on my social media. So, it's good to have the programming service to keep me consistent in the social media aspect.

Thryv is doing what they promised.

I did not have a good experience with ThryvPay so I stopped using them. But I've enjoyed the Thryv platform itself.

They've been able to do whatever I've asked them to do to this point, and they did a good job on the front end of explaining the products to me. The customer service has been very good. We have a digital marketing campaign and the website through them. They did a better website than what we used to have, which is part of what they set up. We need to have an online presence and they're doing a fine job with it. The CRM stuff is pretty straightforward to use. The website is not super easy to navigate as far as if you're trying to create your own content, but they've been fine. Whenever I call and ask them to change or add something, they're doing a good job with it.

The customer service has been amazing. I don't like managing all the online stuff. So it takes a lot of stress off of me. It's worth the money.

When I started with the guy, everything was okay. But they take too long. There was a delay in doing the website and the advertising. They were so nice to try to say, “Oh, everything is gonna be okay.” But I didn’t like it. So I already canceled. The cancellation process was very hard because I got to speak with one guy and then another one and another guy. They told me they were going to give me a phone call in 24 to 48 hours, but they never called me.

I was looking for a CRM solution and I know a guy who's a Thryv representative in the area. So I ended up sitting down and doing a demo with him and it met all my needs and it ended up solving a couple of other problems that I didn't know and provide solutions to. There's not a component that I don't have a use for, which has been really nice. It's been a pleasant surprise. Their customer service team has been great. But as far as their regional team, I've had about five Zooms with them to get up to speed on how all the components were.

Thryv covers a lot of bases for me that other companies were not doing. Most platforms, particularly from a therapeutic or wellness standpoint, give you a portal and a place to store your client information. I needed more than that. I needed a gorgeous website. I needed something that felt like me, not everyone else. I needed someone to do social media. There still is a lot lacking in the social media area but the fact that I don't have to do any of it saves me a lot of headache. I tell people that Thryv is the Lamborghini of web hosts. But here's the thing about owning a Lamborghini. Do you need a Lamborghini? Are you gonna enjoy the Lamborghini? Do you know how to drive the Lamborghini? For me, I don't completely know how to drive the Lamborghini, but I'm learning. I definitely need more than a Civic.

We're a mom-and-pop store. The rep I work with at Thryv handles all websites, social media, and marketing. She schedules when the articles come out on Facebook and/or our website, so it helps me out so I don't have to do it. We get together on a monthly basis and our fall sale is happening now and she's already scheduled it to go on our website and social media outlets. I email customer support if I have questions or concerns and it's very easy. If the rep doesn't handle that department, then she's got a whole team that will, but then she always gets back with me.

Thryv is a really good service. It helps to have an order, the information of the customer, the invoices and the payment. They are awesome. They take care of me very well. They answer all my questions and they showed me how to use all the features.

Thryv's services has been really great. They have put everything together on one platform. That was kind of the issue we were having. We had five different things to handle stuff, and we're using one thing now to handle the things that we need to do. So, it's been great. We do the billing through Thryv. We also use it for communication, through text message or email. We also use it to send documents to our customers. Thryv also hosts our website.

The main thing that I care about on Thryv is the social media posts and having the website rebuilt, which still needs to finish, but it looks fantastic. We have our management system. When people go to the website, I get some leads for new policies, and that's what I use it for, being able to chat back and forth. A lot of people have sent me contacts asking if they can write a blog for our website to be posted on our website. But I've never gotten an article. Right now, we're doing marketing sweepstakes. Charlie was in our office and they added a button on there so that way when people do the sweepstakes, we get their contact information through the Thryv portal by the button on the website. So that's been helpful, too.

I’ve had Thryv for about a year now. It helps improve my business and helps me keep track of a lot of my clients. They also have good customer service.

We were looking for ways to handle our service calls and to get in more customers. Another contractor told us that we should talk with Diane who was the representative that brought us into Thryv and explained it to us and how it works. We were sold on it and we love it. However, we have a few questions about some things that we were promised. They're supposed to be posting on our different social media sites but I'm not sure how it's working. It's going well on Google with our Google posts. From time to time, I'll get notifications that our Google post has had 10,000 views. I see our Facebook posts. They post on that platform faithfully. But there's nothing being posted on Instagram or on Twitter. I added in a LinkedIn account a few weeks ago. There's nothing posted on LinkedIn as well.

I needed a website refresh as well as trying to step up some of our marketing stuff and to automate some of my social media stuff. After a rough start with Thryv, it's gone well. It would probably help if I had a little more time to spend on it. I'm still working on figuring out how best to use it for the business that I have. Their model works better for people who deal more with B2C or direct services, whereas more of my services are on a continuous basis. Their model is not quite perfect for what I'm doing, and I have some pieces that I don’t need that they provide because they're being provided by some other program I'm working with. Also, we had to change email providers in order to get them to work right 'cause my original provider was blocking most of Thryv's emails.

I enjoy using Thryv. I like the services offered plus the representative that sold it to me was excellent. They're putting me out there on the website for exposure. We had a little conference call, and a representative came out and assisted me.

Thryv is a good program and they do a good job of training you. They set up where you can do video or just phone conferencing, and they'll walk you through it, and could mirror your computer so they'll show you, point to stuff and say, “Now, do this.” It's a good marketing tool also. Elizabeth, the young lady I'm working with now, is a super individual. She always gets back. I've had no problems with Thryv and you can make quick contact with them either by phone or by email. We also have a local person about 60 miles from us that has come down on several occasions and helped us. We still have a videotaping that they will do once we get a couple boats in the water and then put it on the website. The one thing I like about it is with Thryv, it makes it very easy for me to go in and tweak the website. Once they can talk to you and show you how to do it, it becomes very simple and I add what I want in, and it works very well.

Thryv has been good, especially for our online presence. We haven’t used a lot of it. It’s connected to our Facebook account, and they all do the posts for our social media. So, that definitely helps too. The biggest problem that we were having prior was being able to find our information. So, once we got the website up, that really helped us get a lot of new patients other than doctors’ referrals. A quarter of our business is coming from our online presence.

Thryv was lacking the ability to scan my customers in and then they also didn't offer the app that I'm getting with this other company I'm switching to. But outside of that, it was really great for me as far as tracking clients as they come in or as they register for courses, and then the reminders.

The customer service has been really, really good. Anytime I reach out, they are either able to talk me through it or we screen share, and they helped me that way. We’ve got a lot of positive feedback from our website. I like the fact that there's software attached to it so that I can track the numbers and the visits. There’s only been one issue that I’ve had. We bought another company and I have been trying to get it attached to our website. When we look up the other store, we wanted to go to our website. I went to try to see if it was working through Google. But it wasn’t. It almost gave me viruses, trying to go on the website.

They have been really helpful. We use them for the website, social media, and Google posts. For the price of Thryv and what I get out of it, it’s good.

We use ThryvPay. We also use them for our website, for all of our invoicing, and for communication and scheduling. Thryv has allowed our company to be able to manage our customers, our communication with them, our work orders, and how we operate as a company. One thing that I really like about Thryv is that the software is basically idiot-proof. Also, their customer support is really helpful. They helped find solutions and if they don’t currently have one, then they try to figure out a way, either work around or add those suggestions for future developments.

The product is good. We’re an insurance agency and personally, I'm not for sure if the actual model fits what we want to do long term. But it is a good service for a retail type operations with the CRM tool. For an independent agency like us, it’s a lot of duplication with our agency management system. So it doesn't bring as much value to me as it would to an entity that is like an online retailer or sales product in a physical store and an online presence.

We like the website and that's mostly what we use Thryv for. I also get some messages through emails. I've been very happy with Thryv.

Thryv was hired to be our CRM provider. We do our marketing and all of our communications with our clients and our current students through them. It's where we keep track of all of our clients. For the most part, it was just a couple of times when I needed some technical support, and they were able to resolve it. There weren't any major problems. It was just something I didn't know how to do, and they were able to take care of it quickly. Overall, Thryv is quick to respond, and they understand the problems we're having, and everything's been going great.

I've had a very positive experience with Thryv. Any questions I have, I've been able to get answered. It's been very user-friendly. I feel like it's been very good for my specific location. I use the communication portion. I use the calendar. I use ThryvPay. The sales, I do my marketing there, and the social content. Thryv is a good way to keep everything organized in one place and have a good landing spot to run your business.

Everyone we've had has been cordial. But it seems like almost every year, it's a different person. They've changed so many times over the years. But they're consistent and willing to work with you based on what you are trying to get in your project.

We use Thryv for two of our companies now. I like how engaging your customer service team is. Emily calls me and wants to figure out how we can make the platform better. I love the software and the idea of it. I also love how integrated it is with other platforms. But we haven't delved deep enough into the software.

I got in contact with Scott from Thryv and he was great. He did nothing but help and try the best way to put the information out there so I can make my own best decision. I can open the app and get in there, but as far as getting anything actually done, it's not happening. I rarely open that app because I'm not getting what I need done. I'm not tech savvy so it's very irritating for me to sit there and watch a video, trying to figure out what I have to do when I'm trying to do a particular thing. I don't need a generalization or to watch a YouTube video on how to do that. I'm paying for a service that I'm trying to utilize to the best of my ability. I understand that no one can sit there and be available to me 24/7, but that was what I thought Thryv was. I can send a message to someone and they’ll get back to me, but it wasn’t a true service. They were not being deceptive. But I can’t have an idea at 2 in the morning and hop on the phone with somebody.

Our rep Teresa has been wonderful. Their process has been very simple. I love what they're doing with our Facebook and that they're putting the ads on. We also have the payment service where you can make payments through Thryv and appointments through their app.

We've been really liking Thryv. We're getting a lot more leads from our website. Prior to Thryv, our website was hosted by a domain host that wasn't very helpful with that. But now, we have a really intuitive website that our customers can put in requests a lot easier. The person that we got enrolled with was the best person we've ever dealt with. I would love to continue working with her.

When I pay the bill, I go through the automated system, and I like that. They do our advertising and it's been a positive experience.

Thryv does hosting of my website, and website design, as well as booking features. The reps are very knowledgeable and helpful. It’s been pleasant.

I'm seeing a bit of success with the service but it's a bit expensive for what you get out of it. The service level has been good but my business is very competitive and it's very hard to get instant success with it. It takes time and is very costly as well. But they are really dedicated to people's success in their marketing.

There are some things that could be worked on and features that could be added, but overall, Thryv's services are pretty good. People are starting to find me better on Google and go to my website. It's still slow, but it's starting to establish. It's still new in the process. On the administrative end, whenever you're setting up forms, I think it would be easier to understand what fields you're putting in the forms if you could actually see the form being built. One of the big issues that I have is that whenever I've got a customer quote or invoice and I pull that invoice up without pulling the PDF of the invoice itself, I see the customer name and what's quoted, but it doesn't give me an address. I have to dig further into it. I do have to get in touch with them because I think they're overcharging me what they quoted me. The original package was like 169 and it was going up to like 199, but I'm being charged 299. Other than that, I felt good about their customer service.

The reps were pleasant and it all went well.

Everything's gone as planned and even better. When I was transferring all my old stuff over and getting everything set up, Thryv was always there when I call. The experience has been perfect. I use Thryv for my cleaning business. Some people do Airbnb and some people just do deep cleans or post construction, and all that is organized nicely. So, it's helpful. And it's nice to be able to get the payments sent to people because not everybody wants to pay right away. So instead of me remembering to text them or call them every day, I can just put it in the system and the system bothers them every day. It's not me. So, that's nice. It's also good just to have in case I have to go to court. It's keeping record of that. I don't have to worry about me necessarily keeping record of it, it's all automated.

We've had a good experience with Thryv. I like how they built our website. We've gotten a lot of customers because it makes it easier for them to schedule an appointment. We can also send messages to the customer on there.

I've been with Thryv since they were cheaper and they provided a lot of extra services. But the main thing is how many calls I'm getting for people wanting me to come out and do a free estimate for them and then after, we’d get the job. It was doing okay though not as good as I was doing last year. It could be the economy or a number of things. Things have gotten very slow but it's not due to Thryv.