Thryv Reviews

Dex is very valuable to our company. We don't do billboards or print advertising in newspapers. We're an unusual business. Being an antique store, our inventory changes a lot. So, really to find us other than driving by our building, the Yellow Pages presence is the only advertising we do. DexYP is the only book that we use and most of the people I know use them. We've been with them forever and just really happy with the service and the quality. I just do not have any problems with the service or the web pages. All works very easily and I appreciate that. We have been doing this for 45 years and as far as getting the most bang for your buck Dex Yellow Pages is the best investment.

We use DexYP for phonebook listing. Their service has been very valuable to our company.

We’ve been with DexYP for the last 10 years and it has been excellent. I like their sales rep, she's very quick to answer emails. Our account manager has been easy to deal with as well. Whenever I send her an email or call her, she gets back to me right away. I always appreciate that. DexYP helped with cleaning up our data online and with Facebook posting. They have been valuable to our company and I would recommend them.

We needed a presence and we were looking for a display service so we decided to partner with DexYP. Their reps were professional.

We've always had a one-liner ad in the yellow pages for years. It had our company name, as well as our phone number. Then, a rep from DexYP contacted us to renew it. We went over it, and since we can get a two and a half inch of ad that will also be on several different search engines that people will have more access to, we agreed to put it together. After all, it's just for a couple of dollars more a month. And while we're not expecting to do any business out of having our name on their phone book, we still have it in case somebody wants to look up and see if our name is in there. Overall, I had a short, simple, and easy experience with DexYP. They've always been nice and I've never had any bad experiences with them.

We use DexYP for their Yellow Pages services and we're happy with them.

DexYP... or Dex Media... or Thryv is all the same thing. They are just trying to hide under different names because reputation is so bad already and they will put up a show to get you in. Promises of new clients! Promises of this amazing booking/payment system! Promises of amazing marketing tools! NO! Lies lies lies and lies. They wont tell you about their 30 days free trial... they wont tell you about their smaller packages. So you get this illusion and expectation only to be shattered because it takes 5 business days to get paid through their "amazing" system.

I own a company and I use DexYP for online and paper advertising. Their customer service has always been very good. They call about the same time every year, which is nice. They don't keep calling through the year to try to sell more services. Every time I've ever called to check on payments or anything like that, everybody's always been very friendly and very personable.

We were looking for someone to put our company on Facebook and do local advertising on Google and DexYP happened to call at the right time. The service is really good and their rep, Cherry, has always been helping me and she makes sure I don't get cancelled on payments and I don't fall behind on anything that's coming up so, all my payments are on time. I also make sure with her that nothing gets changed without my consent and make sure everything keeps growing. I like that she keeps calling me all the time to touch base and see how my business is doing. But I'd like to have someone come back and talk about making sure everything is still rolling like it should be with the advertising on Google and what more they could do for me so I could have a bigger area to spread for advertising.

I operate a small barber shop and was approached several times by John of Dex Media. He explained that for $80 a month his company would claim my business on multiple platforms (Google, Yelp etc.) and maintain all content to be uniform and current. Not being internet savvy I decided to try Dex. After three weeks of nothing happening, I did a Google search of my business and saw nothing had changed. I claimed my business's Google listing myself and several others and learned they cost nothing to claim.

We've had DexYP for so long and they've been nice. We use them for their Phonebook service. If you're looking for local phone advertisement, give them a call.

I have Dex Yellow Pages advertising and through my food service provider, we're part of a group called Intelier. We get discount pricing through that. I also use the online service. I'm just looking to see if they can save me some dollars before I renew my service directly with Dex. The customer service at Dex has been excellent. They are easy to contact and work with. They are very service-oriented.

We had a very good interaction with DexYP's customer service. If I had any questions they always took care of it. We were looking for the Display Ads service and they do very well. This company is very valuable only because when I took over they were still doing just the Phonebook. But now we've updated our website within the last year and it was good.

Every year, DexYP calls for renewal and my experience with them is okay. Setting it up wasn't a problem. They asked for us to send the information and we sent it to them. It was only a problem when sometimes we call and it takes a few days to call us back. They answered the questions but they were not getting back to us on time. We put an ad on the Yellow Pages and that's how we are connected with them. Most people now are on the internet and looking for the church service so older generation probably still have Yellow Pages and they look up the information. We have display ads and it's okay. In the past, they wanted to do more but we don't want to go too much on the social media. We're good with what we have. The fact that somebody is looking for the church and they can go online or they can look up on the Yellow Page is good for us. However, they should at least keep communication.

I have worked with a couple of people from DexYP in getting the ads set up and they have been fine. I just told them what I was thinking and then they sent me a proof and adjusted it from there. They did it the way I asked them to do it. And then if I wanted it changed a little bit, they just do it. What we are doing now is fine. Pricing on advertising is always an issue. So, anytime they could lower their price would be a benefit to any company. Even so, I would tell others that DexYP is a good advertising.

We had nothing but problems with DexYP. They told us one price but they charged us another, which was much higher than what they quoted us. Also, the ad they put up wasn't correct. We had people coming in here when we were closed, which was during Sundays. It even listed that we were open for 24 hours, which we are not. They also put the wrong number so we had people asking us why we never answered our phone. It screwed things up for us. My boss told me to cancel the service but the people at DexYP told me that it was a mistake so I suggested to give them another chance. My boss did, but the month after that was worse and he still cancelled the service. It was a nightmare, and I was particularly dissatisfied since I got into trouble.

Our company used DexYP’s services to put the ads in a book and they serve the purpose that we need to be able to get our name out there. Their customer service is professional and courteous, and we've always had a good relationship with them.

DexYP did my ad in the yellow pages. The first year we had it with them, they messed it up. They were telling me that I was getting things that I didn’t get, but they made everything right the next year. It’s all been working good now and I've had them ever since. It's paying all for me and people would look up the phone book and call me. DexYP keeps track of how many phone sales I get with the phone. They’re doing a fine job and I’d recommend them. If you’re looking to get a phone ad, call DexYP.

We are using DexYP's Yellow Pages and we are in two different phonebooks. We also did some online stuff with them. We've talked to their advertising people and they were very thorough in explaining the advertising to us. We've been very satisfied with DexYP and we don't have any reason to go elsewhere.

We've been with DexYP for a couple of years. We used them for a webpage and advertising. I had my rep come in and she talks to me and shows me what we can do. There's another guy who's in customer support. I do not know what he does exactly, but he lets me know how the website is doing and any changes that we can make. They have all been great.

We've always had yellow pages and we've had a Yellow Page for a phonebook for as long as I could remember, and I can't remember not having that. We have the basic Yellow Page ad online too and that's included with what we have. We usually get a call from DexYP once a year to update to see if there are any changes in our advertising or the yellow pages ad. It works okay. It's been very valuable and it's the easy way for people to find our church and a simple system for contact numbers. It does search engines either online or printed phone book. We've enjoyed the fact that people that are looking for our church can find the name and basic information. We have our own website and also a Facebook page so that connects together somehow.

If you need the phonebook and a name on it, call DexYP as they have the phonebooks for listings. I figured they send out yellow and white pages and I wanted my business to be in there. I paid my bill in full a year ago and I had no problems with that. I'm in the phonebook but more people use the computer today to look up for anything. Still, most places know us near the areas and by word of mouth, too.

We had been in the telephone directory for quite some time before DexYP bought it. I talk to their customer service once a year to arrange for the advertising. Their service has been good to our company.

I've been with DexYP for a long time and we've been using them for advertising on the phonebook. Their CS reps contact me every year and they're really good. They're starting to hold prices down better because for a while they were crawling non-stop and we were getting ready to drop it. But they've dropped their prices back down and they're doing good. However, sometimes I wonder if we actually need them because everybody uses the Internet now. Other than that, I was happy with them.

Three years ago, our business needed to get some better positioning on the web through a better website. We also needed a more attentive company to deal with. DexYP is very easy to deal with and I get a good response when I talk to them. Our salesperson, Susie, was excellent as she explained everything and got us into good positions. We saw an increase in business almost immediately as soon as their work came out. We could see our business coming down then going up every year. They put us into a situation where our business comes up when somebody goes online and types up “boat trailers near me”, which is what we wanted to get.

DexYP was already in place when I started working here and their customer service is always very friendly and helpful. DexYP is valuable because a lot of phone calls through them and everything.

I have been with DexYP for a while and they do my advertising in the phonebook. They keep changing their name and they have done that about three or four time since I've had them. They take the money from my account for my ads. People still call me about some snow removal and other stuff.

DexYP handles all of our digital advertising. During the setup process, we worked with one lady who was in charge of everything digital for us. She came into our community and worked with us and held our hands through the entire thing, which was great. They also do weekly calls with us, as well as a presentation which shows how we're doing, if we're getting calls from certain advertisements. The only bad thing about them is trying to get a hold of them regarding our billing issue, which is them constantly telling us that we were late with our payment. We had multiple accounts with them because of multiple communities and they would put the money towards whatever account was easiest for them even though we would specify which account we wanted it on. It was impossible to get them to clear it up.

For two years I was charged and paid for online advertising as well as print. I had no online presence under the category I belonged! Then this year went through all the proofs for my print ad and then I am not listed anywhere in the book!!! Nothing, not the white pages either. I also work for another company and handle their advertising and they linked their billing to my account and still have not unlinked it after several calls and contacts. I have advertised with Dex for over 30 years! They will damage your business.

We are a dental office and we've been with DexYP for years through the yellow pages. We've never had a problem and I've never had to call, so we're good.

Somebody called me to see if I wanted to advertise on DexYP. I asked them for the services that I wanted to use for my business and it has worked well. I'm happy and I'd recommend them.

We wanted to consolidate a lot of our presence and DexYP seemed to offer a good mix of controls for our website, a Facebook presence and a lot of the things that we were trying to do. Their customer service has been great. Every time we've had a question, it's been promptly responded to. They have been very valuable to us. Things are scattered because we're a growing company and we are trying stabilize our systems, and the efficiency that DexYP offers as a one-stop shop for several things is very advantageous. We're quite happy so far and we've recommended them.

We took over a business that has been advertising with the Yellow Pages and we carried on with whoever was carrying that book until it turned into DexYP. Their customer service team has been helpful and for years, we’ve never had any problems with them. We have the service for people to be able to look up our bike and ski shop, and get a hold of us. At one point in time, we had a webpage through them but it was just a basic presence and it wasn't something that they maintained. People these days probably aren’t using the phonebook as much as they use their smartphones, but there are also some rural areas around here that don’t get internet. So, being in the phonebook helps those people.

So, Ryan ** suckered me in for another 12 months with YP. I've been trying to cancel for years, but they keep lowering my rate and offering me something new to justify advertising via an obsolete method. I'm willing to keep trying since the price is right and because I liked the idea of trying something new. He said, in addition to the same services I was already being provided he would also throw in some Direct Mail marketing. Great!

I signed up with YP.com after listening to their presentation hosted by SCORE. I believed that they would help me grow my new small business. It has been a total waste of money. My sales rep, Crystaldawn **, SOLD me on the leads that would be generated from my relationship with YP.com. What a joke! The calls... the few that I have received have been worthless. I wish that I had read the reviews on FB before signing the contract because I'm being told that there is NO CANCELLATION ALLOWED. Unbelievable! So, YP.com doesn't deliver as promised and small businesses are left to pay a monthly fee for worthless advertising.

We’ve taken all of our paper advertising off and DexYP has been valuable for our internet advertising. Basically there are really very few venues and DexYP is one of the few and they do it well. The other venues that we do we offset what our plans are so we get to more people. Everything’s been good and DexYP has filled the need and maintained us. They answer questions, process things and keep us in the loop on our information.

The customer service of DexYP has always been fine. The gal that we have that comes down here has always been helpful, knowledgeable and she always does everything we want. We have their phonebook service. They do a good job on advertising and they do a good number of placements but I just don’t know if it’s viable anymore. But they see that and they’re also moving into different media source like for websites and stuff like that. They said. “Well, don’t worry about it. We have computer people that will help you get on online and do this and do that and do this.” They’re pushing the computer stuff more and more everyday. So that keeps them a little ahead of the game. I would not have a problem recommending them.

We have been doing business with DexYP for a lot of years now and their customer service has been very good. They offer a lot of different programs and it seems like a better way of contacting customers. We just started their online services about a year ago and, so far, it seems like it'll be a good fit for us. Customers could do a Google search and find us that way. So far, we've been happy with it. We haven't used all of the products yet but they sound very appealing and we're going to be working on a customer list and send out emails. We're looking forward to doing that kind of stuff.

DexYP manages our website and our Facebook. They also do other things for us like putting us out on all of the search engines. They optimize our Google AdWords and do email blasts as well. So they're pretty valuable to us. Overall, they're reliable, easy to follow and get a hold of. Their customer service representatives are very knowledgeable, too.

I use DexYP for advertising to new patients and I've had good experiences with their representatives. I'm satisfied.

I worked with DexYP this fall. We're really busy in the summer because we're in the boating industry. We sat down and I just texted their rep, Abby, what I needed then and she got it done. For the most part, she was able to answer my questions. What she couldn't answer, she sent off and got it taken care of. As far as I know, everything is up to date.

Let me say that we have been customers of Dex for quite a long time. Our problems began when we signed up for the display brand awareness, the fee was 500.00 a month for a year of which we paid on time. It was not money well spent, when it came time for renewal I told our rep that we wanted it cancelled. He was not happy about it but I did renew our phone book listing which came up for renewal at the same time, the contract I signed had a start date and a end date for the phone book listing but not the online ad so figured it was correct. The following month they billed us for the online listing and my wife paid it thinking it was a phone book ad the next month.

We've used Dex since it was print yellow pages and we've used YP since it was BellSouth Advertising so DexYP is something that we've used for many years. The experiences were separate before but for both companies, it has all been a good and the customer service is great. We use them for digital and phone book ads and their services are pretty valuable. The internet itself definitely has higher leads but we get leads that suffix through DexYP.

My mom wanted someone to host her company's website and the DexYP reps we talked to have been really helpful. I do the meetings with Dex Media and my account person always responds to my emails in a very timely manner. We always have our scheduled monthly calls, too. However, there was one issue recently where something went wrong in the portal and our Facebook posts hadn't been posting on our page since August. I had to figure that out myself, but it should be fixed now. Other than that, DexYP has been valuable to our company.

I have business with DexYP for their Yellow Pages and online, and it was a pleasure working with them. The program that we signed up for didn't work out as much as we hoped for. In the beginning month or two, it was good. We have the results, but then it just went downhill after that. We got a little more presence than last year, but not what we were hoping for. We understand that and perhaps we needed to invest more. But, it needed to be more than what we were investing. Maybe they could have communicated with me better. Their explanation for the numbers going down is that we were open 24/7. Then she explained to me that if five days a week to just business hours were actually in the office, that would make our budget wouldn't run out as quickly. That would have been a nice information to have known in the beginning.

We've been using both the print and online services of DexYP for advertising for several years now. We’re satisfied and our experience with their customer service has been great.

I've been with the business for 20 years and DexYP handles all the stuff. It was one of the things that were already going when I got here, so we just continued on. A lot of businesses we get is through the Phonebook and Yellow Pages. They do their job.

We saw DexYP advertised in the Phonebook and we’ve been with them for 11 years. However, I noticed in the last six months that there was a wrong address and I was trying to get that straightened out. Their former guy did online stuff somewhere and I wanted them to change it but it took them a long time. They got me on another website that they built and got me posted. Then I got all these calls from a place two hours away from where I don't even service the area. I have mostly repeat referrals and don't do a lot of advertising today but I want to be where if somebody thinks of me, they can look me up and find my numbers. I haven't heard from them in a while, and I meet with my salesman once a year but they better follow up with the customer to improve.

Our sales representative from DexYP did a fantastic job for us. We get calls once a month to see that everything is in touch base. They always fix any questions that may arise so I’m in good shape. Our company does cost per click as well as some directory advertising with DexYP. At this point, their services are valuable. Their customer service is excellent.

DexYP came recommended. We use them for the yellow pages service. Customer service has been good and since having them, we’ve gotten a few more referrals. It’s a good service.

When we first started in business, we needed somebody that could do a webpage for us and DexYP seemed like the ideal match. They’re very conscientious and they were calling monthly. They were getting me on click-throughs and I gave them a $750 monthly budget but they were consistently getting me $250 a month more. They weren't maintaining my budget and I couldn’t afford to keep doing that so, I went with another company to handle that. Also, they seem to change hands a lot with the different people that handle the account which I understand happens in any big business.

DexYP was handling our Yellow page advertising, so when we extended into a world where we have computers and people are looking up things on them instead of the Yellow pages, we continued working with Dex to make us more probable on the internet. We wanted to make sure we're coming up on the searches and we realize that people have to at least know that we exist and be able to find us. Dex also pays attention and keeps track of our different listings so that makes their service very valuable. They're doing a good job and their customer rep has been a fun and wonderful guy to work with throughout the years and that's a huge reason why I stayed with them.

We use DexYP's print, phonebook, online listing services, and banner ads on their site and their partner sites. The way they handled it was great and their customer service has been good. They have been a little bit valuable to our company.

Our company has been around for 69 years and being in the Yellow Pages was the name of the game back then. Today, DexYP is still one of our number one lead generators. It’s a huge one for service especially plumbing. We’ve also had good reps but when they changed, we didn't get a lot of notice. They're effective though. They handle what we need them to and we’re happy with their services.

The service they are trying to provide is really just a client management (CRM) system and pair it with their own version of Mail Chimp/Constant Contact and calendar system and want to slap a sizable monthly charge to it for the convenience of using one system. I realized I could find all these systems with leading or better technology platforms for a fraction of the price. Though what got me to try their system was the social media aspect which I thought could add value for the monthly cost. But after signing up, it took a few weeks for a relationship manager to contact me to get me set up on the system and it took the company close to 2 months before a single social media post was posted. It took a few calls but they decided to provide us a month free of charge for their delay.

We got my phone services, online advertising, and phonebook advertising from DexYP. They took over the company that I have been dealing with and we’ve been with Dex for 5 years now. They are very helpful, and I trust them to turn to the new marketing that I’m not well versed in.

We had advertising needs and we’re doing all of it through DexYP. We've been with them for quite some time and they've been very valuable to us. They do great advertising needs and the customer service has been excellent. They should keep up the good work.

We’ve been with a telephone company since 1985 before DexYP took over it. My son took care of the advertisement with DexYP and when he passed away, it had been hard for me because I’m 88 years old. But I have worked with them when they called, and I'm very happy and I'm not planning on changing. I’d also recommend DexYP to friends for they wouldn’t find a better advertiser.

DexYP's customer service was sometimes good and sometimes bad. It was dependent on the year and who I dealt with. At the beginning, it was terrible. I talked to a lot of different people and they acted like they weren't trained. However, in the past couple of years, it has been really good. I talked to the same guy and we were both on the same page. They overran the phonebooks for the company I previously worked for and we went digital towards the end. I'd recommend DexYP

We got DexYP as a rollover from our Yellow Page advertising. They are my go-to as far as those proactive posts on Facebook. I hope that people looking up for plumber services online and through the cellphones will find our company through listings that DexYP have helped us boost across the web. However, I am still getting robocalls about my Google page and that is frustrating to me. In this day and age of cellphones and looking up things, the DexYP side of things is a little less valuable than what it used to be in the past when everybody and their grandma only use the phone book to find people. Nobody gets the newspaper anymore. Also, I’m too lazy to have to go out and do radio and print. Still, DexYP is worth checking into. I would not limit it to be my only point of advertising for a company but I believe the service has its value.

DexYP has been effective and they bought the company I used to advertise with. They took over YP too. I'm in one of their phone books on Fort Wayne and in one of their phone book publications indicator, so they’re someone I’ve been using a long time. I’ve been with them for as long as they’ve been in the Fort Wayne market, which is over 10 years. They’ve bought Superpages and they’ve changed to Dex, so they’re still one and the same. But the DexYP service could be better. The district manager of the Fort Wayne area recently followed-up with me and I wanted to change my contact. The gal that came and serviced my account was not doing a very good job for me. She wasn’t returning my calls so I contacted the district manager, got a new rep, and we’ve been good.

My company was already using DexYP when I was hired then and their customer service team treats me very well. It’s a good service to use if you don’t know what you’re doing yourself and they can take care of everything. They’ve been very valuable to the company.

We had a bunch of different marketing outlets but we wanted to open up more business opportunities. A DexYP guy comes out once a year and tells us what’s going on. Plus, they have friendly staff. We’ve been with DexYP for many years and we’ve got good service from them which is why we are getting lots of business.

We’ve been with DexYP for about 24 years. That was the main way to advertising then it went over to the internet. We stayed with the same company but just moved toward more internet driven advertising. Now, they do quite a few different advertisements for us. Their customer service has been improving as of late and they provide better results for the money. Advertising is hard but DexYP is helpful and it seems to be going in the right direction. The guy that I talk to monthly about our webpage and other online advertising seems to be pretty knowledgeable. If you’re opening up a business, DexYP is the only one that I’ve had any regular experience with that was dependable.

I'm using DexYP for the phone book and all the reporting that's generated as far as calls received and where these calls are coming from, so all my SEO. They are also responsible for my social media presence. I've got a couple of different accounts and I understand that there has been a merger between DexYP and Dex Media but I still seem to have two different people working on my accounts.

When DexYP came to us, we liked what they had to say. So we use them to run our website and and they do our print ads. They are also supposed to be doing our Facebook, which they haven't that touched yet. Our experience with them was not bad but sometimes, they have issues. There's a form on our website that they run for us and when we have realtors asking for an inspection and they submit the form, sometimes it doesn't get to us. We called and explained the issue to Dex and they said that it's working on their end. That's fine and dandy but our problem is it doesn't work for us and our customers that need to use it.

I love that I have support from DexYP through Desha. She’s the person I contact with regard to our account, and she’s the best. Ever since Dex took over, our stuff has been better. They’ve provided us great service and they’ve all been very helpful, kind and knowledgeable.

After starting a Google Adwords Campaign with DexYP that would proceed for 1 year, the campaign was "paused" in March 2017 due to lack of inquiries or sales. Instead of providing any alternative proposal, DexYP (Dex Media) chose not to communicate with us, but still sent payment notices. In short, DexYP/Dex Media billed for services not rendered. This situation was sent to the Better Business Bureau (BBB) in an attempt to receive the services required in the contract. After 3 communications through the BBB, no mention was made of providing any services, but DexYP/DexMedia continued to bill for services, which they have not provided.

We’ve always been in the phone book and as the times are changing, we went with DexYP's whole internet and everything program. The customer service has been good. I’ve talked to Jonathan, our campaign manager, especially in the beginning to get me set up and acclimated. He and everybody were very helpful. If I have to leave a message, they get back to me quickly. Their service has been very valuable. They've helped us get our website up and going, as well as make it more modern. Plus, setting up for our video was really easy to do. Initially, we needed someone who can make sure that we are seeing everywhere as far as social media goes. They've definitely done that. We've been with them for almost a year and so far it's been really great. We're very satisfied and recommend them.

I've been with DexYP for a long time and it has been a good working relationship with them. I'm in the service industry. Back in 2002, there was a ten-fold increase from when I didn't have any Dex or hardly any advertisement, and then it doubled again so I've stayed with them. I got all the services I want and there's probably too much I signed up for. I didn't need the search engine stuff because I'm not a branch company, so I don't need to reach out beyond Eugene and Springfield area. I'm just a single man. I've definitely enjoyed Dex but we’ll see how competitive the prices are next year. I’m getting to be 64 so I don’t know how much longer I’m going to stay in the marketplace. The service is pricey so it's a consideration when advertising as well as the results I get.

I’ve been with DexYP since '95 and I’m pleased. We decided to go full page with our ads when we opened and we’ve done it ever since. I’ve had some agents that I didn’t care for and some excellent agents but the good outweighs the bad. One representative was great. She was really particular and cared how our ads looked. DexYP drummed up our business 75% but it could be cheaper.

We’ve been with DexYP for a long time even though they’ve changed names several times. Their CS has been fine and they’ve always answered any questions I had. They’ve always been very professional. We’ve been getting clients thru DexYP and they are the only place we usually advertise.

We have also had our number listed with DexYP for many years. About 4 years ago, we disconnected our home phone (our business does not have a brick and mortar location) and told DexYP to change any ads to my husband's cell phone number. It has NEVER been changed, yet we continue to receive bills from them. I sent an email before the cut-off date this year to have it changed, but alas, it was NOT! We have actually had people in town run into my husband and say they thought our business was CLOSED because they called the incorrect, misprinted number and it had been disconnected. So... not only did they not change it, continue to bill us for it, but have actually LOST us business in the process!!

Our company has been with DexYP for 30 years now and at one time their service has been really good, but the whole industry has changed. We're just in the phone book now and it's expensive. We were doing some online stuff but the corporate office offered something where we get better pricing on and they fund some of it, so we went that way. Also, The salespeople have been good but they messed up the billing a while ago.

We're using DexYP's phone book services. Our experience with them has been good and the service has been valuable. They are fine to deal with too.

We had a one year contract with Dex Media; when that contract came to an end we decided the cost was not worth the service, we emailed our rep to request cancellation. The renewal went through despite written consent. We again requested cancellation. This has been ongoing since July 2017. I have spoken to several people all of whom say they will look into it but never get back to me. Each month I receive an invoice and have most recently been sent to collections as a result. When I have searched other reviews for Dex Media I have read numerous other accounts of those having difficulty cancelling contracts. Buyer beware, unless you plan a lifelong commitment to this company, they are not easy to divorce!

I utilized their services for many years. I decided I did not want to renew their contract. After I received a letter from my representative I telephoned him within the time frame indicated to cancel my contract. He stated he would take care of it. I asked him should I send a written notice. He said it would not be necessary. Subsequently I began to receive bills for the next year. When I contacted DexYP by phone they claimed to have no record of my call and that I cancelled too late and would be billed for the next year. I am contacting the Bristol, Tenn. PD to make them aware of this scam. DO NOT TRUST ANYTHING THEY TELL YOU. PUT IT ON WRITING.

DexYP reached out to us and we got their services for advertising in our phone book. The services have been very good. So far, everything’s been fine.

Our company has been with DexYP even before I worked here. Their services have been decently valuable. We have their phonebook services and the online as well. Their customer service is great and they're always willing to help.

Things have been the same since we got DexYP services and we’ve always had the Yellow Page ad with them. Overall, it’s fine and we would recommend them.

We’ve had DexYP for at least four years since we needed a Yellow Pages ad. A lot of landlines are going by the wayside so I don’t know how many people have phonebooks anymore. But the ad has always been nice and their customer service was fine.

DexYP was in league with the Yellow Pages telephone directory for our area and we were doing it for advertising. We’ve been a longevity company since 1964, and I’ve worked with them for a long time and I’ve had no problems with them. They call me once a year as far as the telephone book and the Yellow Pages. I've dealt with different people concerning the renewals and everything has been very smooth.

Back when we started, everybody used the Yellow Pages. We have a couple of Yellow Pages ads and DexYP's customer service has been fine.

We’re satisfied with the media services of DexYP and I'm happy so far. They call to check in and everything is good with them.

Our company needed help with the website, social media, and marketing. And to bring in more clients, our company reached out to DexYP. Their customer service has been very helpful. DexYP's service is valuable to our company but their price needs to be more reasonable.

We utilize DexYP mainly for our website and online advertising. Their customer service representatives have always taken care of everything we need and they’re very helpful. They also get back to you, especially if it’s something that needs to get resolved. Our case manager makes it a lot easier to deal with them.

For company advertising, we got DexYP. We’ve always been satisfied with Dex and the things we’ve done with them. The only thing is that they don’t send a representative out anymore to our company to find out what we’d like on our advertisements. They just do it over the internet and we really liked the customer service that they would bring, and they would talk to us if we had any changes or offer us any kind of specialty advertising quotes that they had at that time. We miss the personal hands-on with them. But they’ve been pretty valuable because we’ve had them since we started the business 35 years ago.

I was putting an ad in the Yellow Pages that's why I reached out to DexYP. Their service to my company has been valuable and I'm happy. I would recommend them.

We got DexYP's online advertising services. However, for two weeks now, their response times have been delayed, so I haven't been able to get into my online account. But their service has been okay so far.

I had a salesman come to my business and I could not get him to leave without signing a contract. Once he walked away I called to cancel the contract and they would not allow it. When I got my call to renew this year I would not be bullied (it helped that they didn't come in person, I am braver behind a telephone receiver). The sales lady was desperate. I said no, over and over, and eventually was able to end the phone call. A week later I get a call from a manager. I was assured the account was closed. But I just received a notice in the mail and they want more money! This company is terrible, do not let them back you into a corner. Just say no!

We've been in DexYP's Yellow Pages for 20 years. I've had a rep who calls to go over the renewal info and they've been good. However, the service's value has gotten to be marginal.

We’ve always had DexYP. Their service is okay and I haven't had any complaints.

DexYP was the one that put the ad in the normal Yellow Pages. Everything seems fine to me and I'm happy with what’s going on. The people who use the Yellow Pages the most are the elderly and I have a number of patients who are elderly. I wanted to make sure that my name was there with a phone number and address.

We were not happy with Hiboo before and our online presence needed to be increased or fine-tuned. DexYP contacted us and it was time for us to either renew what we already had with them or to increase what we were doing with them. They're very thorough and usually very responsive to any of our questions or things that we want to start to do with our advertising and our online presence. They’re very capable when it comes to that sort of thing and the service has been valuable.

Mr. ** Sales manager in Southern California powered his way into our restaurant doing a full presentation when he was repeatedly been told he could not do it. He was explained by the manager and the director of operations that our company did not permit us to hold presentations or seminars and he chose to lie and push through his presentation anyway, disregarding rules and possibly costing a manager's his job. Your business model is to sell your services to small businesses but your methods and sales strategy disregard the principals of ethics and common respect. I will make sure to share this experience with all my peers and associates.

We have DexYP's Yellow Pages service. It's up for renewal in February but the boss wants to discontinue this. We ask people when they come in how they heard of us and some people have said the internet. We keep track of that but it hasn’t been all that many people. But when we did the transfer on the account from Erica being the authorized one to me, it was very easy and DexYP very helpful.

I’ve been with DexYP since I took over the business and that’s been 10 years ago. DexYP customer service has always been good about returning my calls in a timely fashion. The rep Jaimie was awesome. Anything that I ask of her, she knows what I'm talking about because I don’t have the same lingo as they do but they get what I’m saying through the keywords that I’m saying. She knows her product well. DexYP does a lot of my social media anytime I ask for a Facebook website. We are now looking into online product selling and videos.

I have used DexYP Media for a number of years for web hosting and in that time I have had minimum contact or advice. I have recently canceled my contract due to this and was told that my website would be live until January. Imagine my surprise when a customer contacted me to inform me that my website was down. I have spoken to at least three different people at DexYP but no one has returned my call. I don't know where to go or what to do and the longer this lasts the more customers I am losing. I am very upset and stressed and really need to talk to someone.

We have been with DexYP for years and we just continued our service. We had revamped some of our advertising and they’ve gotten along with the times, and they’re doing everything they can to get us advertised. Website advertising on Facebook is their number one service, which we do, and they also have phone book service which we're getting out of. My advertising manager, Meredith, is the business adviser and she meets with me once a year or more. We go over the advertising and I'm just happy with the customer service. And then, we also have a campaign manager that I can reach out. Although they're not local, I can reach out to them on the phone or get them through e-mail. So far, their services have been very good. I'm really happy with the website they’ve provided for us and the means of contacting customers through there. Overall, I'm very happy with our experience.

I cannot begin to EXPLAIN how frustrated this company makes me! I would give NO stars if I could. I've been going back and forth Since March 2017 and it is now October and I'm still battling to get across to them after speaking to: ** and after contacting the BBB, I also received an email from ** -- Let me tell you - UNORGANIZED doesn't even begin to describe this company.

It was time to renew our phone book ads so we reached out to DexYP. We do it every year and customer service is fine. Their service does really well.

We changed up our Dex account this year and I've been pleased with the experience that I've had with their customer service reps. The website looks good and it's working the way it should. I've had a handful of customers who I've reached out to through the website, but in this type of business, people are not looking online. Most of our business will be with contractors and other large companies so they know who they're going to talk to about putting bids in for jobs way before they even get started. The only people that we're going to be getting with Dex's services are consumers and those in the residential area which is the smaller part of our business. DexYP is doing exactly what they need to do but it's not going to work for us quite as well as it would a different business.

I have been with some form of Dex Media since 1998. I recently decided that due to the fact that their phonebook is almost nonexistent, that I no longer wanted to participate. When I got emails and phone calls I just ignored them most importantly considering that they said I needed to have a new contract. To me that means what? That means I need to have a new contract. If I don't have a contract then we are done. But apparently I had a contract and now I still have a contract without ever doing anything. What kind of bogus deal is this? I will definitely be contacting the Atty. Gen. of my state. Per a telephone conversation with Dex, they seem to be of the attitude that it is just tough luck. If I have to continue paying for another year's advertising with Dex, you can believe I will do everything in my power to let people know what they are in for. I guess the old adage of buyer beware is appropriate here.

I have paid for advertising with this company for the past 13 years, only to find out that I've been paying money to a company that refuses to return calls, is constantly passing the calls to others after you go through what is wrong for the umpteenth time, saying another department needs to call back, are in "meetings" or "out that day" as excuses. They published an incorrect ad and say that they are providing "digital services" that is nowhere to be found and state that I cannot get out of a contract which they aren't providing services for that they promised. I have been trying to resolve the issues for three months, only to get passed around in circles. In the meantime, I'm getting weekly past due notices with interest, for services not provided. This company needs to be investigated! Do not sign anything or commit to anything over the phone!

I'm on business committee of a small church. We placed a listing in the YP years ago. Church membership has decreased to less than 10 attending most Sundays. Phone service and other non-essential expenses were discontinued. We have tried for three years to cancel YP. Each year we are told we have to pay "this year", but the ad will be cancelled "next year". This is our third year and we are still trying to cancel. We have written correspondence requesting service be canceled, called numerous times and most recently a ticket opened with YP. We are still getting invoices. We have paid the account the past two years with confirmation we would not receive an invoice again.

DexYP's customer service has been pleasant. We usually contact each other through email and then talk if we need to. Although I was not originally here and I just came in the middle of using DexYP, their services have been fine so far.

After using a great directory service i Local Guru when I changed my address done that day I switched to YP for about the same price. I would get advertising to first thing typos I fixed twice then they had to fix after a couple of months finally got fixed then I changed my address. At least 10 phone calls. After every call I would get an email case closed then by email and every time another email case closed. It wasn't fixed. Only after I stopped auto pay did they actually fixed. Now all the while my digital presence is being slammed by YP. They're having negative effects on my SEO efforts that was over 6 months into my ad with them. Now my summer is over. My website goes to first page like it should have from first complaints to many reps. Nobody takes the customer service as long as you're in auto pay. I offered to pay for 6 months. They screwed it up for 8 months. All they want is your money.

I have written these people numerous times in an effort to cancel my account for their yellow pages. I do not want my business to appear in their book in the future. They will not respond with a confirmation of the cancellation.

We’ve been in DexYP’s phone book ever since we’ve been in business and we’re in such a rural area. I really don’t get way out of town work as everything’s local and everybody knows me. The reps call to renew every year and if I need anything, they’re there for me. DexYP is kind of a traditional phone book around here and anybody who’s anybody in business is advertised on it.

After 14 years of doing a service business, I decided to shut down my operation. I was contacted by Dex Media on 8-10-2017 by my representative and I returned his call on 8-15-2017. I discussed with him that I was not going to renew and he stated that he would send me the paperwork to cancel. The only emails I received from the company was DocuSign to renew. I sent an email stating that I did not get any paperwork and never got a reply back. The company has now stated that they have the right to auto renew because the cancellation was not done. Clark, my representative appeared to be understanding and sincere about me canceling but apparently commission is more important. I am very disappointed in how this company operates.

Having DexYP’s services is very valuable to my company. They monitor my website and I get a lot of compliments about it. People like it and say it’s easy to get around and look at it. DexYP reached out to me many years ago. They were interested if I wanted to put a phone book ad at the time, and I was. Because I was first-time customer, they gave me a good deal. And then, I renewed the service and I had to go bigger every year. When they added services on the internet, everything started to become a package deal type of thing. Their customer service is also great. I’ve had the same contact person every year which has been awesome, unlike before where I got a different person yearly.

I got DEX because I work. I work and work and work. I can't market and work. So they called and did the initial interview, which by law, makes you unable to cancel. Guess what they gave me? WORK. Fill out this and fill out that and call here and call there. Run around and I've been totally screwed. I'm not even listed on Yellow Pages. There are More Cons out there than anything. Your website will never be raised to the top unless you're a big company. A website is just a site to put on your card to send people to nothing else. Keep your advertising money in your pocket. DexYP is 100% con.

I used DexYP to put my business in the telephone book. However, I don't need them anymore because everything’s going to social media now. And I’m probably going to cease advertising because, right now, there’s a yard sale site on Facebook that covers my entire area. And there are 10 thousand people on this Facebook yard sale site that I can reach by just posting it on there.

I stupidly decided to try DexYP Media's services hoping to drive more traffic to my website. When I spoke with Clint, the Business Automation Specialist, he assured me that the only subscription I would be subscribing to was a month to month contract. I made it perfectly clear that I did not want to be involved with anything that wasn't month to month. Clint said, "You could try it for a month or even 3 months and if you didn't like it, you could cancel." I thought, okay, I'll do it. He put me on the phone with a verifier and at NO time did I agree to a 1-year subscription, nor did they tell me anything about cancelling within 21 days. Well, in less than 30 days of my first month, I noticed that my bank account had been debited for the month to month fee of $59.00. So I called Dex Media to complain about them taking money from my bank account 4 days prior to my first 30 days expiring.

We are using DexYP media since that's where the original Yellow Pages came from. Their customer service has been excellent. Advertising is a hit or miss, but it's valuable. DexYP keeps the name of the company out there and people do look for the name. And, we find out how every new customer got our name.

DexYP formally known as Dex Media stakes many claims to help companies with their online presence. Good luck if you enter into a contractual agreement with this company, you will find it extremely difficult to get out of it, worse yet the services they provide you can not even be quantified as services. They claim to be a Google partner, and offer you a very expensive platinum advertising package, but will not deliver results. When we finally realized what was happening with our Dex SEM campaign that cost us over $1500/month, we filed a complaint with them asking for termination of our contract. After a knock down drag out they finally conceded and sent us a formal cancellation letter in the mail. The cancellation notice stated our SEM contract was cancelled as of 9/16/16 and nothing more was due.

I purchased a business in 2014 and wanted to make sure I had a digital presence and was in the phone book. After a year my business changed and I decided to cancel my services in 2015, my domain was released to me and Dex had been contacted that I was not renewing my services. For all of 2016 I continued to receive bills from Dex and be contacted that my package had been renewed. After numerous letters, calls and emails in September 2017 I finally received an email confirming everything had been cancelled and I would receive no more invoice with a zero balance. Then in October I received ANOTHER billing statement stating that I still owe money on services that still had not been cancelled.

I saw this business when I was trying to start up my business. I decided after receiving a few phone calls that I would see what this business has to offer. After seeing what all they would do for me for $199.00/month I thought sure this will be good! I was under the impression that I could cancel my website whenever I need to if I had a change of plans or something. So I decide to move forward with paying the $199 and getting set up. After spending the next few weeks in contact with the website manager I got really excited because I felt like he was doing all the right things to make my business really get up and running with advertisement. Just a few weeks later I ended up getting a new job. This job was great and was perfect for gaining experience in the field where I received my degree. The only problem was I just didn't get paid a lot of money.

I've been with DexYP for two years and it was then all messed up. The website was screwed up and they kept blaming it on Google every time I called. And then, Stormy came along and I was able to change it all. She was good. She called me and helped me walk through all the stuff then it got all fixed. DexYP got better and everything is good.

Have had nothing but nightmares with this company since day one. I took over a business from my father and was contacted by Dex to continue running phone ads and online information. I explain to them that we had moved, have a different address, changed phone number, info on # of years in business and to change person of contact. They assured me this would all take place. I tried to reach my customer contact for a few months and was unable to due to the fact she was out on family leave. I finally get a call from another person stating that she got my voice messages off of the other person's phone that was out and understood they needed to make the correct changes. Still assured me again this would be taken care of.

DexYP is what the yellow pages in our area uses, and we’ve had them forever. We’ve had very little experience with them because of where we live, but they’ve been very friendly and helpful when we’ve had to call them.

DexYP was the phone book in the town when we started advertising in 1988. Their customer service was pleasant, kind and people have always treated us well. They were great in the beginning but they dropped back a little bit over the years since we didn’t get the phone calls from their phone book as much as we did from Yellowbook or Yelp. We want customers to look for our information up and call us so we can sell them pest control. We keep track of all of our advertising and if someone calls anytime, we ask how they found us. We’re still using whatever listing is in there and we’ll keep the smaller ads but we’ve drifted over to Hibu and Yelp. The book just got too big and people like the smaller books.

We had been using Dex Media for more than a few years now. I came on board in October trying to figure out their marketing situation. They are one of our go-to guys and we just continue using them. They also have very good customer service and we have frequent conversations and meetings with our account manager who has really been top notch. The manager has been very courteous and knowledgeable. DexYP is extremely easy to use and connect to. They are very helpful, informative, extremely professional and overall we've been having a very good experience.

We've been advertising in the Yellow Pages for years and years. And as the years have gone on, they've provided some online presence for us. Their customer service people have been attentive and they've kept in contact. Overall, it has been a good experience.

We've had DexYP for a long time. 10 years ago, we initially signed up with DexYP for the phone book or Yellow Pages for marketing reasons. But more recently, we switched over to some of the online marketing and advertising options to keep up with the times. We've switched to Google searches and we have Facebook through them as well, which has definitely freed up some of the things that I had to do so that's nice. Although they’ve switched up the SEM person periodically, they've always let us know who the new one is, and anytime we need anything or have a question, we're always able to reach out and get a response back. All in all, we've always had a good experience with them.

We’ve been doing advertising with DexYP for some time. We started with Verizon yellow pages which they took over. I also do the Google keywords. I have a couple of different contacts there and generally, they've been helpful and responsive. DexYP has been valuable as far as being helpful with my advertising online. However, whenever we have some of the conversations regarding how I can more effectively use what I am spending, it would be good for them to look at my point of view on the cost of advertising a little bit more.

I've been a satisfied DexYP customer for decades. They have helped us get better internet and search hits. They can also track calls through a number that's listed there and that has been helpful to get a handle on things. Their agent helps us to develop all of our yellow pages, both book and online. He's experienced, knowledgeable and helpful. He does an excellent job for us. Unless they move him away from being my rep, I would have no reason to change or look at other yellow pages alternatives.

DexYP handled my paper advertisement and it seemed soothing to go with the same company for online listings. Also, the rep didn't try to oversell me or sell me stuff that I didn't need. They also provide me with a website and I really like the Thryv Hub. I only wish the cost was a little bit cheaper, but they've been helpful and pretty valuable to the company in bringing in new work.

I signed up for Dex Media packages. First was free listings and to drive traffic to my site, then Dex hub with social marketing and social media management and was promised a better e-commerce website other than the one I already had all for a price of $199.99. But the price was prorated because of previously purchase packages. Getting the site would have made the package complete. All in all the prorated price was $125.00 but $299.99 was taken from my account.

In January 2017, a Marketing Salesman hounded me for a meeting to discuss possible online marketing options. He did not tell me upfront he was with Dex, wonder why? At our meeting he explained that they would create a website and a account manager would contact me to work up a marketing campaign. After several weeks of phone conversations with a web designer in March, I was up and running. My Salesman promised 1st page exposure and if I did not receive one Customer phone call, he would cancel my contract.

After many weeks of waiting for them to set up my account, after paying them of course, they made the excuse of some technical glitches on their end. When I finally gave up and asked for my money back, they ignored my requests and kept telling me they were working on the issue. I then made it very clear that I was no longer interested but they still have not refunded my money. As a small business, I can refund a customer's money in minutes so I'm frustrated by this delay. I'd like to get back to business and not worry about this issue any longer.

We’ve been working with DexYP for a while and their customer service has been outstanding but we had one representative that was not as good as the others. She wasn’t effective in scheduling and didn’t have a good idea of the business. She has general-apply business principles across different areas rather than being specifically made into our business. She was bringing up data and different things which didn’t apply even if it’s an example. It was way off from how we practice medicine and it was reiterated. Told her that I skipped so many emails a day and if she wants me to take action on something, she needs to give me a call so I can make sure to find it and I’ll get back right away. The communication wasn’t there because most of the representatives are very accommodating when I get them faster answers so they can work on it. They immediately took action and switched us to another representative who was effective.

Our company used DexYP for telephone listings and they've always reached out to us. They also opened our eyes to other services that they offer and we're on it now. We found the internet optimization so that they could help us gain a good spot on the internet listing. I do random searches to see where we're at as far as the online optimization is going and it seems to be working pretty good. We got quite a few jobs from it already. They're knowledgeable, professional and courteous. I have a great outside rep that I love. I also love Amy, my inside rep. She's a great person that I deal with.

Dex maintained our website and some marketing for several years. They've always been a provider and now and we're converting over to YP. We're also switching all of our search engine marketing over to Dex from another vendor. Most of our marketing has been through Hibu and we're getting rid of Hibu to go with DexYP all the way. The new contract is going to be different than what we used before.

Thanks so much DexMedia for turning this around quickly and I am 100% satisfied with the resolution!

I made the mistake of donating my hard earned money to DexYP around 1 month ago. After receiving several calls from a sales person harassing me while at work, I finally gave one of these parasite salesman a chance. Of course he made every lie that spilled out of his mouth sound good. I made a huge mistake listening to him, because I threw away $160 off my money, with nothing to show. That's right, absolutely zero. Dex took my money with all of their promises, and did nothing. It was admitted by several of their employees, that they "dropped the ball."

I've been a DexYP client for as far back as 2004. They're a company that offers different levels of marketing advertisements for companies that need it and I would recommend them. But I reached out to them recently because I need to cancel my contract. My contract should expire on October 1 and the second one should expire in November. It started out great but as time has changed, I realized this is not a good match because of the growth of my company and what the community wants. In terms of customer service, my experience with them has been fair, but they should improve their efficiency to point us in the right direction based on our concerns.

I've been with the company for a very long time. I first started off with Verizon and then it went to SuperMedia. And then it became Dex Media. Before then, I had all these other reps and I was paying a thousand some dollars a month and they were robbing me blind with unnecessary things. Then Tom came on and he saved me. He started the website and got me into that. Then Scott took over his territory and the whole experience with him was top of the line. But then, they changed his area and they expected us to do everything over the phone and I can't do that. I would need to work with somebody who'll explain. I was given somebody else and that's when it went downhill again.

There's a law that we have to publicize our contact information in the Vermont directory and working with DexYP has allowed us to be compliant. They provide us with white and yellow page posts and when we've had a correction or two in the past, they've been responsive and easy to deal with. The sales rep sends me my renewals whenever they're needed. We've been pretty hands-off and the experience has been seamless. I'd recommend them highly.

DexYP knocked on my door and I thought of using them since they're the main directory out there. Their customer service has been okay. They've been responsive any time I've needed assistance or something in terms of the advertising. They advertise on the internet for me and they do the hard page directory advertising on the yellow pages. But they have a hard time reaching out to the advertisers. DexYP is also the kind of company that makes the contact in the beginning then disappear. They do not have a follow-up. And the only time I see them again is at renewal time. Other than those, DexYP services have a major value and their online marketing is the main success story with them.

Bad experience. Attempted to stop revolving contract and thought sending a letter and final check marked final payment/no longer require services to the only address on the bill was enough. Received new bill and upon calling the company (Several attempts and long periods of holding) was told that they do not respond to any mail sent to that address and we would be forced to pay the entire year. Part of the problem also is that the information published is incorrect. We would like to notify the public of the unscrupulous practices of this company. Beware!!! They will take advantage of you and no attempts to stop them will avail.

I cancelled my marketing program with Dex Media on 5/17/17. I received a confirmation letter and everything. Then I get an email on 6/5/17 thanking me for my renewal... WHAT? NO! They continued to debit my account $250 a month in June, July, and now August. I have called repeatedly explaining that I cancelled my services, and they tried to tell me that my contract was up in December 2017. NO, I NEVER RENEWED ANYTHING. At this point all I've gotten is a runaround for months and I have had enough.

Our company does a lot of advertising through DexYP. We have listings in the phone book and it’s been pretty steady. The last representative who I worked with was very helpful and cordial. She assisted in every way that she could to get everything I needed done.

We’ve been with DexYP for the last 12 years and our associates are always wonderful and personable. Their services work great. We just have the display ads and that’s all we need. Then I get the Dex reports and there’s always some traffic there. I couldn’t recommend DexYP enough.

As executor of my sister's estate who used Dex Media I have tried multiple times to close her account and still have been unsuccessful. I have now been transferred to the disputes department and have been sent termination of business materials to fill out and also to provide documentation in order to close. This in itself is not a problem, I am fine with filling out forms but what they require borders on the extreme and makes it impossible to close in a timely fashion, while they simply continue to bill on a monthly basis. I must show proof that all phone lines (home, business, cell, etc) and URL's have been discontinued which has taken 5 months just for her office phone because it has taken that long to liquidate her business, but the required proof of final statement will take another month after the disconnect for the statement to arrive. And this is just her office phone.

I’ve been with DexYP for years and everything’s working. We renew and renew with them. They’ve always been very nice, helpful, and pleasant to work with. We've been using the display ads but there’s something about marketing that we have to get into this time. Somebody called me the other day to talk with me about it, but I couldn’t understand a word he said. He was very nice, but the accent is so strong that I missed a lot in the translation. I told him I’m inconvenient and I’d talk to him another time, and he or somebody was supposed to call me back.

We reached out to Dex Media for advertising purposes and to get our name out there. Everything has been good and everyone that I talked to has been friendly.

I wanted to put advertising into the Yellow Pages on my local phonebook. I reached out to Dex and that's the only thing I requested since we're a small local community. And it's perfect. I hear from them once a year to renew my subscription and everything has been really good. I have people who say that they found my name in the Yellow Pages.

Everything is okay with DexYP. They reached out to us to see if we wanted yellow pages ad. They communicated with us through email and, sometimes, through the phone. Their reps were always professional and were able to answer our questions. Also, the quality of their service is good.

I had correspondence with SuperPages which routed me through DexYP. I was trying to get myself listed on SuperPages for a solid month and I was kind of being blocked out. The first rep that had picked up said it was because I'm a locksmith and I can't list myself on SuperPages unless I pay which I thought was off. But it turned out that the rep just didn't communicate well. When I spoke to a supervisor, they had resolved it and got me listed. Everything was sorted from there. They gave me some kind of portion that would typically be paid because of the hardships and the difficulty of getting myself listed. That was awesome. Overall, bad reps happen but I would still recommend DexYP to a friend.

We reached out to DexYP for advertising in the yellow pages. Their customer service was fine and the guy I talked to was very nice so the communication was good. Advertising with Dex was valuable as we still get people from the phone book. Overall, it was a good experience and I would recommend them to a friend.

Everything has been good with DexYP and we're very happy with them. The company is our yellow and white pages online. Their reps were very good. A lady came and talked to me about all the things they offer and she was knowledgeable about their products. Dex Media’s services are valuable to our company because we have to get our brand out there. They help us with the marketing, search engine, and display ads. We gave them general information and they took care of the rest. It was very nice.

Our Company was fortunate to have a Media Consultant representative of Dex Media who was knowledgeable and responsive to our business needs. She was also our rep for a number of years, which added continuity to our account needs. Her "follow-up" ability far surpassed any rep we ever encountered previously.

We have been working with Dex Media for the past 7 years. Dex Media has increased our presence on Google search results in a significant and measurable way during the time that we've worked with them. We are just much more visible–more customers are finding us, contacting us, writing reviews etc... they also have a really need hub that allows you to login, see and respond to any comments that are published on the internet about our company. They do a fantastic job when it comes to internet marketing. I would recommend them to anyone looking for increased visibility.

DexYP bought the Yellow Pages from whoever owned it before. They call once in a while and everything has been okay. It's a tough business to be in right now though. With DexYP, changes are not as much as it was 10 years ago 'cause more and more people search the internet.

DexYP has a local phonebook and we had help with our display ads in the phonebooks. Every year they come in our company and just review our advertising and update it, and it's been pretty good. Everything has been trouble-free.

DexYP was here originally when I started with our company. I dealt with their rep Glenda regarding renewing our service once a year. She comes in and goes over her ads and what we have in the Yellow Pages. Their services are good for an asphalt servicing company 'cause people look at them up in the phonebook or online. We're doing good overall.

Our company started a new department and we wanted to advertise through Dex Media thinking the Yellow Pages and such would be a handy way to go. Dex Media's customer service has been very helpful in getting the advertising for setup. Their service is pretty good and we've gotten some referrals from it. We use their service for both the White Pages and Yellow Pages and so far it is what we expected.

We got Dex Media for the advertising in the phonebook and every year when the lease comes around, they call us to know if we wanted to renew it and that's when we negotiate the price, what we need and want, and go from there. They have helped our business a lot because when people call they say, "Where are you located?" So they don't really know where we're located and by that, it's telling me they've got the phone number either off the internet or off the phonebook. Also, their customer service has been excellent. Overall, it was been easy and a very good experience and we'll continue to use it.

We really enjoyed working with Dex Media and the relationship and the assistance they give us. I've personally worked with them going on four years and I've worked with Eric and Melissa who did a great job revamping our website. Eric calls at least once a month and sees if I need anything. If I have a customer issue or customer service problem, one of those two have already called me or they already took care of it. Also, the designers were wonderful and they did a lot of good work for us.

I paid them to design and set up a website for my law firm. When I looked at it it was embarrassing and did not want to put up on the Internet. It looks like it was done by a kindergartner. I had to design my own website with my own graphics, colors and fonts. I told him I wouldn't pay for any more services and they continue to bill me. Now it is gone to collection. I'm not giving them another cent. Do not waste your money on this hack of a company!!!

From the get go, Dex Media and its representatives and management has done nothing but lie to me about the products and services I would be provided. I must add before I start, that the only reason why I went with Dex Media was to help a friend out who worked for this company that got credit for the sale. However, never once did they mention I was going to be under contract. Their Facebook post are very elementary and do not gain traction. The website they created isn't mobile friendly and mediocre at best. The marketing they promised is nothing even close to what I got.

The pricing is great for me and I can pay monthly, and so that’s what I look for and I’d recommend it. The white pages with the highlighter, bold, is my better route as far as my name. The yellow pages is not important to me at all because I don’t feel that it's a source that people use in this area because we’re small. We know who we want to call. And I’m not looking for the ad in the yellow pages because it’s worthless to me. In my industry if you check the yellow pages all local people have one little liner ad there because the 1800 companies buy the full and half page ads. We can’t touch that and they’re not even local people. They ended up sending me orders because they don’t have a flower shop. They have big ads and make lots of money as they charge people around $20 every time they order something. It’s a bad deal. That’s why I spend as little as I can.

We are a seasonal business, so we go south for the winter months, November through March, and come back to the midwest a few days each month to pay bills, etc. We use Dex for 3 different areas; resulting in 3 different billings. In May of 2017, we received a past due letter stating we were 6 months delinquent on one of our bills (I'll call this #1 for future reference). I called and inquired and was told one of our billings were returned to them, so they thought our address had changed. (They were still sending the other two billings)

After paying $150 we tried to cancel. They said we have a contract, then offered to downgrade the services to the advertised $29 a month. Hence nothing was done. NO lower price, still charging $158 a month. We have called repeated times. Either the salesperson says he will callback and look into it. Then billing threatens us. This is a mess!! We previously had for many years a Super Pages advertisement then Dex Media took over. I don't even use or have had any results from the internet. Please help they have ripped me off for years!

We've had a good experience with Dex Media because of the communication back and forth. Anytime we have any kind of issue or problem, we'd call and they're right there for us. We've had nothing but positive experiences with them. Since signing up, we get more younger patients.

Dex Media is and had taken my money with nothing to show for it. No website. No nothing. No views on my FB page. No nothing. I run my business alone. With no help. When I talk to Paul **, man I thought all my worries was gone. Little did I know, they had just started. I was so happy for days and weeks thinking I found a company that really cared. Me and Paul ** stayed on the phone for four hours the first time we talked. He told me everything that Dex Media could and would do for me. It's been 3 mouths and I've seen nothing by hundreds on money come out my account. It hurts. I feel that I have been robbed. It really sucks because I really got my hopes up. And I have nothing now.

When you’re in a small town, it’s always good to advertise in the phonebook. Dex Media was the one Verizon used for our phonebook and they've been very good. The customer service at Dex has been really helpful about making changes or making sure that we know what our advertising is for the yellow pages and if we need anything changed for the white pages. They also keep us updated a couple of times a year. They call us in the spring to make sure it’s ready before the phonebook comes, which is usually in October. They call and check if we’re happy with the way the bold type is, if we need to add more advertising or if we want to make more listings. They go through it all with us and they always send a copy of what our bill would be. Their pricing is reasonable and we pay every month. Dex Media did a good job.

We've been using Dex Media for years and they've been very valuable for us. We use them to put our ad in both the Yellow Pages and the White Pages. They call us yearly to see what we want to do and if there are any changes to be done on the ad.

We haven't had any problems with Dex Media. We like the advertisement and they are pretty easy to deal with. We tell them what we don't want and they make it happen. For what you pay for you get good service and they’re not pushy which I like. They don’t try to sell me something I don’t need. The guy that calls around renewal time is super nice, easy to talk to and he explains everything. I would recommend Dex Media to my friends for advertisement.

Dex Media's service has been good. Everything worked great so it's really been trouble-free. When talking to the individual reps, they've always been very efficient. We have the standard package and it's mainly the Yellow Pages and then some of their online services. It's good that they're increasing their online presence too. It's good to be included with that. But even with everything on the internet, we still have to be in the Yellow Pages.

We’ve dealt with DexYP for years and I’ve always had good experience with them. We got their services to get exposure and to be able to communicate with patients. They have a rep that comes in annually and it’s always very pleasant, fast, and we get the job done. They're also very professional and knowledgeable and the price is reasonable. Their service has been very valuable to the company, especially the internet and the dotcom part of it because everyone is going high-tech now.

We've used Dex Media for years and their services have been good. We’re using their online and Yellow Pages services. We also had a good experience with their customer service.

We have always had a good experience with Dex Media. Your sales rep, Meredith **, has always been very helpful and knowledgeable and energetic. For a while we were transferred to someone else, but I was very happy to work with Meredith again over the last couple of years.

Someone from DexMedia contacted me and resolved all the issues.

After using Dex Media (and their predecessor) for over 10 years, our small company finally decided to stop taking their horrible customer service and failure to timely credit billing issues for our print and internet advertising. Our Dex Media sales representative acknowledged the significant service inconsistencies and egregious billing issues.

While closing a business after the death of its owners we tried to cancel an account by both emails and over the phone, we continued to get billed for their services. Now that the accounts are closed we are still unable to contact Dex Media to cancel our services. They do not have any process to handle a change of account due to death of the account holder. To add insult to injury, Dex Media, has sent the accounts into collection. The collection agencies are now harassing the children of the deceased. For a firm that is trying to work with small businesses, their actions demonstrate a lack of concern for their clients.

When Verizon stopped putting a book ad, we were thrown into Dex Media. We had our name and phone number put out there and the cost of their service's cheap. Overall, it's been a great experience.

I used Dex Media for about 3 years for internet and Yellow Pages advertising. I have since closed my accounts and they acknowledge that my accounts are closed. However they will not stop billing me. They threaten me if I don't pay in 7 days. Their collections agent threatens me as does the customer service rep. They are threatening to destroy my credit rating. This is ransom. They should be prosecuted and thrown in jail. I had to get a lawyer and file a complaint with the NY attorney general. Numerous phone calls get you nowhere. Stay away from Dex Media!!!

We are a small local company and have received several phone calls from a man by the name of Billy. We do not give out my husband's personal cellphone to just anyone as he is a very busy man and does not handle the advertising (our office handles that). This Billy, called today posing as a customer from Spokane, WA saying we needed to change our Google Adwords as we don't service that area and he could help. After telling him we don't need his help three different times, my husband had to hang up on him due to a conference call appt. This "Billy" then called our office and lectures our secretary about how rude her boss is and claimed to be a customer and how it's getting around Spokane what a rude business owner he is. My secretary had to listen to him for 10 minutes apologizing profusely and explaining to him how many solicitor calls we get in a day. He then told her he wasn't a salesman just a customer.

Dex Media was previously on contract with us to be handling our print media like phone books. Then, they expanded their services and they had the option for online web presence package which is what we have them contracted for. Primarily, they're handling our web presence campaign now including internet advertising, marketing and search engine optimization.

We’ve been with Dex Media ever since we opened our business. The customer service is very good. I've emailed my rep to find out who to call to make changes on our website and he got back to me and they made the changes. Their services are very valuable in our company’s advertising in the Yellow Pages and they also do our website.

We’ve had Dex Media for a really long time and we're happy with them. They're always very helpful when I call about the website. I've been working with our representative and whenever I have a problem, I call him and he fixes everything. He's on top of our account and when it's times for things to be renewed, signed or changed, he shoots me an e-mail or calls me.

A long time ago, people went through the phone books. Now, everything's online or on Google. It's a little bit different than it was a long time ago. We use Dex Media for the phone book. They do more in Rapid City, which is about an hour from here. But we have another one in town that's more local. We do a lot a more with them only because they get locally around here and that helps. They serve and do what's needed to be done. Everything's been fine and pleasant. If anybody asks me, I would tell people I've had good experience with Dex Media.

We are a heating and air conditioning contractor and Dex Media has been valuable to us. Our rep Emily has been helping us fine-tune a program that’s going to work for us without overextending our advertising budget, looking at the SEM and at some things that we can do and tweaking the Google ad words. She’s also got some great suggestions as far as the display ads. She's worked really hard on our account, has really gone in depth and she's pointing us some new directions as far as the internet advertising that’s available.

We've used Dex Media forever. I have met their rep a couple of times to update the contracts. We are listed in numerous phone books. We were satisfied with their services and it has worked very well for us. The last couple of years obviously, with the internet growing, were getting less and less calls cause we do track all our calls, where they're getting our phone number from. But we still get quite a few calls from the phone book.

About 10 years ago, when the internet was becoming more and more viable as an advertising tool and Yellow Pages was going to be a thing of the past, Dex Media reached out to us and we found it to be the best one for us to put our positioning in the internet search engine. I've had great customer service. Ruby's my local rep and she's done an excellent job. She gives me good guidance. That's part of the reason we're involved with the social media portion of it.

We have been doing business with Dex Media for years. However, customer service is not their strong point. Their response rate is not very good and it's hard to work with. Still, their services are valuable and we still work with them. We're in a home service industry so Yellowbook still drives some business each year. Dex Media does a decent job with their Yellowbook which gives us return. However, it's a fading business and customer service has gotten worse over the years and we probably won't be with them much longer.

After contacting ConsumerAffairs & telling about my experience with Dex I got a phone call from somebody at Dex. He was very polite & asked me what & how everything happened. I told him just like I told on my review & he said he listened to the phone conversations I had & he agreed I shouldn't have to pay for anything & I would be getting a refund for the amount I already sent. I was very pleased that this matter was taken care of. I really would have liked to have it resolved before I had to write a review on ConsumerAffairs on what happened to me. I rate ConsumersAffairs a 5 star. Thanks ConsumerAffairs for helping resolve this matter.

The company was already with Dex Media prior to me working there. When we first started out they were just in the books and then Dex grew into online marketing so then we put a lot more presence in our online marketing campaign and it's been pretty valuable to our company. It's a good way to put our business out there any way we can. My overall experience with the customer service is really good too. I really like my reps for both the online and the books. They're always pretty responsive whenever I have any questions.

Signed up with Marcia ** with DEX Media in November 2016... After signing up and paying for services my campaign manager set up a time to meet to discuss my campaign and go over a plan and reports, she missed the meeting. No call no show, and didn't call for days and days. Finally made a call when I was with a customer so I missed it. Called right back, left a message and never returned my call, I sent an email asking for my reports and to make changes to my campaign and no callback. It's now May 2017 and I haven't heard from a campaign manager, or received any month reports.

I received a call from Somer at Dex and I must say she was a breath of fresh air. She listened, asked good questions and understood the problems I had encountered. It was too late to change the print books, but she quickly investigated and found resolutions to the other issues. The online listing (which she confirmed I do have) was able to be updated. She also let me know that I could add a paragraph with a description of my business. She changed my contract so that next year it cannot renew without my verification and approval. Somer reviewed my account and we found that the website they had listed was not mine, but a site that belongs to someone who had worked with me over 10 years ago! Now the correct website is listed. She also requested a new rep for me as I do not want to continue with the one I had. In my 30 years of running a business I have spent a lot of time and effort personally learning and training my staff in great communication skills, so I can recognize when that is what I am receiving. Somer was knowledgeable, clear, and very helpful and is the reason I will stay with Dex media for now.

Dex Media bought the Yellow Page Book that was pre-existing. It was a merger so we followed into that. The customer service has been very good and their services have been pretty valuable to our company. They do our custom website and get our keywords in the search engines. The web presence certainly helped and the way it's been run is very good.

We've been a customer of Dex Media for over 20 years and we have a little of everything. The experience has been great and they've been pretty valuable to our company.

I was looking for growth and more advertising and Dex Media created me a website, search engine marketing and optimization. Julia was my campaign manager and she did a fantastic job. I've dealt with her for almost a year now. They've been good. They've done everything I asked and answered any questions that I had and they were pretty timely on everything. There has been more hits and growth. I actually increased our budget two months ago and things just have taken off since then. They have been very valuable to the company.

I have a small company and I've been using the online and the regular ads at Dex Media. The customer service has been fine. They are always helpful and able to fix issues. My experience with Dex Media has all been good.

Our company reached out to Dex Media for advertising and marketing to try to get our website up to date on things of that nature. They're very responsive whenever I had an issue or a thing crop up. They've been great and experience has all been positive.

Contacted Dex Media to cancel my services. Was passed from my account rep who played the "Whenever you need anything, I'm here" routine when I was signing up, but quickly passed me onto someone else when I wanted to cancel. That individual's name is Megan, pretty useless on all accounts. Asked to cancel my contract and she said they had to "move accounts", which I did prior to this with removing any attachment they had with my domain, hosting, Facebook, etc. Contacted them three days in a row asking for a cancellation notice and receipt and it has yet to be provided, but surely they are just holding out to charge me again. Will be regularly posting where-ever, when-ever I can about this company until not only is my account cancelled but my payments are refunded in full.

Our current website was not up to par and we needed someone to handle our marketing. We're tired of going to multiple different places so we went with Dex Media and started with them a couple of years ago. Dex Media does our website support, the Search Engine Optimization, and Adwords. Also, we're now getting into using the Dex hub because our website went live last week. Their services have been very valuable to us. We've made a couple of changes and we've already seen a noticeable difference in the past couple of weeks from when we met with our sales marketing representative.

We did the website with Dex Media and we've had a lot of positive feedback with customers being able to just email us from the website to our email and get service that way. I use Dex Media to keep the website current because I wouldn’t know how to do that to save my life. Every now and then they email me and ask for updated pictures or things and if I have anything I send it to them and they handle it from there. I like that they're able to do that for us and I don't have to worry about it.