Thryv Reviews

I would tell anyone who asks that Dex Media is a business to avoid at all costs. They have a call center in the Philippines with people speaking to you with a 12 hour time difference. So when I call at 1:00 PM EST it is 1:00 AM in the Philippines. Today, April 26, 2016, marks almost 10 months since I first called a Dex Media rep to inquire about a process for ending my contractual obligation with them because I was retiring and closing the business on June 30, 2015 and would move from my home and business address months later that year.

Dex Media has been excellent and their service is very valuable to us.

I had a phone call from a sales rep from this company claiming he would build me a website to market my business. I sent him some of my business cards I created to promote on the website he said he was making and said he would work on it and call me back the next day. He never called back. I called the number and it went to a strange sounding recording (didn't sound like a business to me). Also the guy's name was Jason and he said that the fee was 65 per month. I look on my checking acct and see they charged me 65 twice within 5 days. I'm going to report them to the BBB. I'm disputing this with my bank as well. My advice is to cancel your acct and get a new one because they will continue to charge you and try to get away with it. To me this is a scam and fraud. I have included screenshots from where they debited my acct as well on April 1st and again on April 6th, 2016.

I have read the reviews and find that we are not alone in the continual thieving of funds that Dex Media is not entitled to. I have had several withdrawals pulled from our bank account in the past 3 months. We have not been with Dex Media since 2014; we sold the laundromat Jan/2016 that was Dex advertised 2014 and before and have not had any contact with Dex Media since 2014. And suddenly the billing.

I am thankful to have been able to finally be in contact with someone.

DEX automatically places print and online ads for us and then charges us. We have no contract with them, yet they continue to do this every month. I've called them numerous times and every time I get the message that they're experiencing high call volumes. Obviously, I can't stay on hold forever, since I have a job to do. There is no way to cancel online on their website.

We signed up to have a Dex Media's services. They promise to have our company website and name on top of search engines. They promised that if in a week that we don't get call it's money back guarantee. After 3 weeks no development. So we cancelled. They overcharged us. Instead of $400 a month they took $600 and just today they took another $200!!! We cancelled more than a week ago still they are charging us and money back is still nowhere back in our bank accounts. Dex Media do something about this! You guys were fast taking our money and now that we are asking for our money back it's taking forever!

We've been with Dex Media for years. We had a problem with the billing and they were not helpful at all. We called the billing department to ask why our bill was higher than normal and they told us that they could not tell us anything about our bill and that we would have to contact our rep. First of all, it was very hard to get through. It took us three or four phone calls even to get through to talk to the billing department and then after we got through to them then they could not give us an answer and have to contact our rep, so it's frustrating.

Since November of 2015, I no longer had the need for Dex Media services and had called and requested my account be cancelled. I am still receiving bills and now a letter that my account has been sent to collections. I have spent hours of my valuable time trying to resolve this issue and again to no avail. I have confirmation numbers for these cancellation requests.

I received a call from a Dex Media rep. They promised to have my business name at the top of search engines within 48 hours. Here it is 5 days later and the only thing that they did was bill my credit card. I told them to cancel the service; will see if and when they credit my card.

I have been trying for 2 months to figure out what happened to our Dex Media account once the new advertisement contract year began. It has been a nightmare. Between conversations with foreign call centers and two different accounts that were set up for our one contract, I've spent several hours trying to get things straight. I give up but I'm going back to doing business with the local community telephone book.

This company is the worst. After 20 years as a customer they changed their billing system, misapplied my payments, and stopped billing me. When I called them and started working with them to resolve it, they shut my website down after assuring me that they would not. I'd find another resource for advertising folks - there are multiple choices available that are in better shape. I expect Dex will get merged into someone else soon - they are a mess.

I've been advertising in Dex Media for years. Everybody's been great and it's pretty valuable for my company. When people look our company up, then they know where we are. It is reliable.

I cancelled the account 3 months ago and they will not stop billing us. I called the company. They said it was taken care of and yet I get another bill. I had to call credit card company and have them stop payment because there is no way to get Dex Media to stop billing us. Very poor service!

I would never use this company again for advertising. The rep they assigned us would never call us back. He made so many mistake including WRONG PHONE NUMBER on GOOGLE. We tried call everyone at Dex Media and got nowhere then they still billed us for their mistakes. DO NOT USE THIS COMPANY.

I switched from having a landline to a cellphone so I didn't have a White Pages to be seen in any longer and reached out to Dex Media, because I wanted to be sure I was still in the phone book. Their services are both valuable and necessary and my experience with them has been very good.

In December 2015, I signed up with Dex based upon the representative's promise that my web presence would be fixed to include my new telephone number and services provided. I have been paying $75 per month. On the web, my old telephone number is still listed, sending people who are seeking me to a competitor. In addition, when I went online to try to pay my bill today, I could not access my account number; and only my old expired accounts were shown. I could claim neither my old accounts or my current account.

I called in twice to discontinue the ad in the Portland, Or Yellow Pages. The last time I called was the deadline date because I hadn't heard from anyone to confirm. I'm now being charged for another year's worth of advertising (bold listing of company name) that I never authorized. If Dex Media can prove I participated in the third party confirmation process, I'll pay the year, but never again. I'm currently waiting to hear from someone but after two days, I have little hopes.

Due to the fact that I want to retire and lower my monthly bills I cancelled my Dex account back in October 2015. On Nov 11, 2015 I was billed $307.70 and $136.94 on my credit card, I called 844 736 2649 and spoke with Denice. She agreed that I had canceled and refunded the money to my card. On December 18 my credit card was billed again $298.65. I called the same number and spoke with Ashely again. She agreed that my account was canceled and refunded my card. This refund took until Feb 4 2016 to hit my card. Ashely opened case # ** for me.

From start to finish it was an awful experience. The computer program told me I had an account, spent hours trying to make it work with no result. I tried calling customer service and the rep. could not speak a word of English. I called back and got a different rep. with the same language barrier. It was extremely upsetting. I got nothing accomplished and still do not have a business account, it is their loss and my loss. I tried to become a new customer.

Dex Media's customer service is very knowledgeable. They gave me the information that I needed and told me about different options that I didn’t know were available. They’re very helpful and their services have been reasonably valuable. We have phonebook and online advertising with them.

Dex Media was responsive in reaching out and resolving the outstanding issue.

Dex Media is a great service to have, and they have been valuable to our company. We had to advertise so we reached out to them for online services.

I have been trying to resolve a billing issue for about a year!! My sales rep keeps ignoring my calls, every time I try calling I am on hold for hours, and when I finally do talk to a person, they just transfer me back to the main call center. I am being charged for things that I never signed up for and keep receiving collections calls from a third party collection agency (who also can't help me). I am a business that pays ALL of my bills, but I will not pay for something that I never signed up for!! I don't know how this company stays in business. Does anyone have any suggestions on ways to contact this "business"??

Months ago we received a past due invoice in error. We spent an insane amount of time on hold after calling both the Philippines and Texas I believe. The call center in Texas showed our most recent payment. The overseas call center did not. The Texas call center had no justification about the inaccurate past due invoice. They offered some explanation about print vs. online services being different and the payment being split upon arrival (we make one large payment to Dex for multiple services which supposedly gets us a discount). At this point an employee by the name of Jeff ** (sp?) at extension ** said he would take care of this. He did not take care of the made-up past due invoice; said invoice was then sent off to collections. Several messages were left for Mr. ** (sp?) who was always in a meeting or out of the office and failed to return 4+ messages. Wonderful! This brought Allied Consulting into the mix.

The initial interaction with the sales rep was fantastic and a very nice non-pressuring guy. He promised me that if I wasn't completely satisfied with the design and services of the company that I could back out of a trial agreement that was made. I was informed that my website would be designed in about two weeks and I would see an invoice for at least 4-6 weeks and could not pursue the agreement if I didn't like the site and services. I specifically asked, "what if we start up and I do get a bill and I decide I can't afford it or don't like it?" And he said, "It's no big deal... We go through this all the time and I can work it out for you... don't worry."

After six months and a lot of my own time we finally have resolution to the severe billing issues as DEX. These issues included consistent overbilling and then collection letters, as well as 1-2 hour wait times with their customer care department. My account rep was great, but there was nothing he was "allowed" to do within his department. I finally got results because I bypassed the Customer Care division and went straight to corporate headquarters in Dallas. I'm raising my rating from one star to two, but only because there was no option for 1.5 stars.

I have been on hold 1 hour and 15 minutes to speak with Dex Customer Care. There must be some serious problems if there are these many people calling with issues. The message said there were 125 people ahead of me when I first called. Now and hour and 15 minutes later we are down to only 62 people ahead of me. I am trying to discontinue with DEX, but they're are making it real hard... This is my third attempt. Based on this and other experiences I would have a hard time recommending anyone to sign up with DEX. Update, at 1:42 my line was "disconnected". I never spoke with anyone...

Dex Media was the better way to advertise when we started using them years ago. We availed of their yellow pages and they have been pretty good most of the time. Dex Media's customer service is generally okay but sometimes, they're not as responsive as they could be. Nonetheless, Dex Media has been valuable to my company.

We always dealt with Dex Media so we kept going with them. Their staff know what they’re doing and we get what we need. It's been very good.

Last fall, we needed to update our white and yellow page listings. It took a number of phone calls, including one to a supervisor to get a rep to call me back. I was able to make the updated changes, but when the new year's billing start, none of the changes were reflected on the invoice. I've called twice and talked to a customer rep. Each time sitting on hold for well over an hour. I've yet to have the situation resolved. Very unhappy with the level of service provided.

I am so-o-o frustrated. Billing is wrong. I can't login to online acct. I can't reset or re-register my online acct... I can't see invoices, pay online or make acct changes. I have tried since early December, when they didn't their system upgrade to log into my online acct. It's almost Easter. And I still can't log in my acct. I have spoken twice to customer service and neither of them could fix the online acct problem, but they did take my money... I have called dozens and dozens of times. Sat off hold dozens of times for over an hour with no one ever answering the call. I have sent "Send us a Message" and still no help. This is very frustrating and REALLY BAD BUSINESS. They are a company selling, promote your business online, and isn't doing a very good job with their own customer service or online access for their customers. I am frustrated and extremely disappointed.

Dex Media credit ran our credit card before we officially signed up with the sales agent. When we asked for a refund nothing happened. After two weeks we had to cancel our bank card so no new charges were ever made again. Very poor service. Would not recommend this company.

Everything with Dex Media has worked out well. They do my website, my Google testing, and my emails, and I've had a fine experience with their customer service. Bob has been my sales guy over time and he's been great.

I’ve been a Dex Media customer for twelve years. I reached out to them to get my phone number in their book in advertising and for some web service on the internet. Their customer service representatives have been friendly, although I really don’t talk to them a lot. Dex Media had been great, and I never really had an issue until last year. I never approved the advertising that they did for me. They made up an old stuff and threw it out there. They’ve been sending me a bill and I’ve been trying to get this resolved. Everything is in limbo right now because no one would call me back. I made a couple of attempts and I don’t have time to make a phone call every day to try to reach out to someone.

I own a small business and had utilized the services of SuperMedia, which is now Dex Media, in the past. I had however canceled their services. My business is now closing. I am now receiving bills from Dex Media because I have cancelled my credit card. With SuperMedia I had arranged for automated monthly payment by credit card which should have been stopped once I cancelled the services with SuperMedia. Dex Media has not only continued to charge me monthly but has also augmented their fees yearly without notifying me. All these would not have come to light had I not cancelled my credit card.

Dex Media came to our office to solicit. We use them for our ad online and in the phone book. The experience has been very good and their service is important to our company.

Paid for advertising services for entire year rather than monthly billing. I am now receiving bills each month & Dex does not answer their phones, emails or any other contact. After months of trying to get through on phone lines & waiting an hour or so each time, got through yesterday & was told system down & nothing they can do. What kind of scam is this? See other reviews where this has been going on for months! I just received a new bill with late fee for bill paid several days earlier which they show receiving! How can a company this big get away with not servicing people for months! Have already filed several complaints & they have made no effort to contact me. Can they be reported to the FTC or FCC? I will now have to pay ANOTHER month with late fee & duplicate billing to avoid ruining my company's good credit rating!

Isn't this illegal? Their customer service line won't pick up, I searched their website, I Google searched, I Bing searched, and there is NO information or procedures online about how to cancel an account. Sleazy, shady, tactics.

I signed with Dex last April and I haven't heard from them since. I tried contacting the salesman who signed me on to freeze our account through the winter months simply because we're a seasonal business. I got a instant email back telling me he doesn't work with the company and this is the manager's #, contact her. So I've called number of times with no answer. Finally she replied to a email telling me my account was frozen and I wouldn't be charged. But that has not happen. They have taken their payments automatically and now will not respond to email or phone calls. So I had to go to my bank to delete the card they had on file. Absolutely amazing to me that this company can get away with basically stealing from small businesses. Since they don't return calls I've looked more into what they've done for me and I can't figure it out. I didn't get one lead through Dex. Very disappointed.

Dex Media has been very consistent in calling me almost to the point of harassment. After several times of telling them I was not interested, I started to receive bills. I called them several times to no avail! Then they started calling me with past due statements. When I disputed the validity of the acct, they would immediately hang up the phone. I would also like to add that I told them to desist with any and all future ads. I talked to someone a few months back, I asked for proof of the recording where I agreed to set up an account, they couldn't find it.

We have been trying to discontinue our relationship with this company for over 1 1/2 years and they keep sending bills and adding on service charges. Client Care Center is horrible. If you're not on hold forever, you're told to call back the next business day because their system is down. Requesting to speak with a supervisor is useless because they simply leave you on hold. Small Business Owners BEWARE!!

We've been a customer of Yellow Pages for 20 years, and then we followed on to Dex. They're great and I don't have to call them very often. We have our advertising through them and they're very valuable to us.

This is one of the absolute worst companies I have ever dealt with. The sales rep that contacted me promised us a beautiful business website and a phonebook listing, and asked me to give phone confirmation that I would like her to do those things. The website her "team" came up with was so ugly and completely off-topic for our company, despite my having Sat on the phone for one hour with the "designer" to go over what exactly our company does. I told the rep that I didn't want them to make me a website anymore.

My business partner and I have been unsuccessfully trying to change the contact information of our Interior Design business in the phone book as well as online to reflect accuracy. We have both attempted to contact Dex with no response for several months regarding this matter. The correct name of our company is **. The former name of our company was **. The new name has been in effect since 2013. After several attempts to get the corrected contact information rectified with no response, we have become quite disenchanted with the way that Dex does business.

going to a "number has been disconnected" recording. I checked a week later just in case there was a continuing problem -- there was. A call to my local phone company was completely unsatisfactory {30 minutes on the tree} and I was referred to Dex Media. Another very long wait to find out the flak catcher could not do anything. Someone would call back. From the other reviews you can tell what luck I had there. Another week with a non-working listing that's in the Yellow Pages listing!!! Anyone looking me up in the phone books finds my number has been disconnected. AAAGH. More calls same results.

We have renewed our contract as we have for several years now. Only this time, we were told that our costs will go down which was what we wanted to begin with. But quite the contrary has happened. We now receive bills that are higher and when I call to discuss the bill with someone, no answer. It is always busy and no one returns my calls. Very bad customer service and the rep outright did not tell the truth. He did say the bill would go down. That has not happened. This is a company I will never refer to anyone else. Very shady business practices.

After a very long year in half with Dex the bleeding of money for absolutely nothing is over! To date I don't think I received one client as a result of Dex Media, not one! To add insult to injury, my services were to be cancelled as of the end of Dec only to receive a bill in Jan for 2 months of service. The bill was actually doubled and then in Feb I was billed for 3 months of service, the bill was tripled! The worse part of this situation is that I have tried to call Dex 6 times in the last month in a half only to be put on hold for ridiculous wait times, forcing me to hang up before I have a chance to speak to anyone.

I cancelled our corporate subscription through 2 different sources back in Oct. 2015, have email confirmations from both parties within Dex Media that the account was cancelled. Today 2/22/16, we received a "past due" notice from them. So I followed up with both of the original "yes, we cancelled your subscription" contacts - haven't heard a word. Went to the 844-339-6334 line listed on the past due form. Spent over 30 minutes waiting to speak with a non-English as a first language speaker with a heavy South China Sea's accent. She then asked me to wait while she reviewed my account. I waited patiently, she came back and informed me that the account I'd been told had been cancelled back in October, actually went through December 2015?!? I checked with our accounting department and we'd paid their November invoice, which accounting had been told was our last due payment.

For my last Dex Media ad agreement for phone book print and advertising I was told my billing will reduce based on the changes I made. I am still paying the same month amount. Also, I moved my business and told my Dex Media rep my new address for my print advertising. Dex Media printed the incorrect new address in both white and yellow pages. As for another business I advertise with Dex Media, the address of my business white page is correct but the yellow page is incorrect. I explained this to my Dex Media rep several months before the ad change(s) deadline in October. As for trying to resolve this with customer service, I was on hold 17 minutes, then talked to customer service for 15 minutes until I was told I needed another Dex Media department. I was transferred to the new department with my estimated hold/wait time of 20 minutes. I also logged into my account and left a message with my issue... we'll see how that goes.

My company reached out to Dex Media for the phonebook. When we originally signed up with them, customer service was good. Dex Media's service has been valuable.

I've been attempting to contact Dex for months. By phone I never get through to anybody. EVER!!! By email through their site I have emailed multiple times to customer service and corporate and have received nothing. Since starting with Dex in January 2009 I never really checked to see how many "hits" my company received. Shame on me for not checking but from Jan 2009 until Feb 2016 my company has received 8 hits (according to their records). Yes 8 hits in 7 years. The account needs to be cancelled but I can't get in touch with anyone to do that.

We reached out to Dex Media because of our advertising and their customer service was okay.

When I took over the business, they had Dex Media and we've always work with them in the past. They're really good and our representative was really helpful. I'd recommend them.

I have been trying since last year at renewal time to reach anyone at this company. My sales representative was rude and pushy. Once I called my sales representative Brooke back to notify her we would not be renewing our subscription. Only then did she quit calling me altogether! Our subscription rolled over and we are now being charged for the service we do not want and no longer need and honestly, I don't even know what service we are paying for! I did once get someone on a line and that person told me they would notify our rep and that the paperwork to cancel would be generated. I never saw paperwork. I never received a callback. I have called several times only to never get through. I have emailed the company, and received nothing back. This is extremely frustrating! I saw on someone's review they were contacted only by leaving a bad review. I hope someone contacts me!

We used to send a couple thousand a month with Dex Media and now we're down to 300. I'm not sure if we're going to renew. I hardly use them now. Their value for us tapered off in the last 10 years. It's become something people don't use very much.

Dex Media continues to charge us for services not rendered. WE INFORMED THEM LAST YEAR THAT WE WOULD NOT USE THEIR SERVICES. Continued charges to our account are considered theft; we will begin legal proceedings immediately.

I contacted Dex to promote our business on Google... Well that didn't happen but that's another story. So I'm paying them $99 month as agreed and January roll around and they bill me for the balance on my account in full and then start billing me another $99 each month on top of that. I have been trying since January to contact by phone... Absolutely impossible. A communication company that doesn't answer their phone or return messages left on voicemail to your representatives...bad indicator. This is looking more and more like a company wish over their head.

I would recommend Dex Media to my friends. It was a satisfactory experience working with them.

Since I've used Dex Media I've had no trouble and everybody has been very wonderful. Customer service has always been helpful. I'd recommend them.

I got locked out of my Dex account for over 2 weeks. The sales rep decided she was going to pawn me off to another sales rep who claimed that Dex had re-done their websites so they lost a bunch of accounts. Come to find out from the office manager she has been locked out for over 2 months. Finally, I get a random email and not even a call back from my rep giving a new password to log in. I log in and my billing address is incorrect and business name for my online listing is spelled incorrectly. It says click here to change and I click on it and it says that there is an error come back later.

This is a follow-up response to my customer service issue with Dex Media. I wrote a review which was published January 27th. Thankfully I finally was able to talk to a great service agent, Meagan, who explained that the problem of reaching Dex was due to a new billing system which had gone away. However, Meagan soon sorted out my billing dilemma, which I was hugely thankful for, and a few days later I received a call from Dex making sure I had been contacted and my problem resolved.

Dex Media's customer service has been good and their service was very valuable. We have our listing in the phonebook and it has provided us with some leads.

We reached out to Dex Media for some overall advertising assistance. The rep who came by here was very nice, professional and was able to answer my questions. Anything I asked him, he was able to help out with. Their service has been wonderful and valuable, although I didn't realize that there were other things that Dex could have done for us, but we have somebody that's setting up a website for us. So we have cancelled our Dex Media effective this month.

Don't trust them with your credit card! I wish I read the warnings first. They keep charging on it at will and don't refund or even try to. I'm a home improvement contractor in Baltimore. They put together a website for me. I could have built this with go daddy's helper for $5 a month. They make promises they don't keep, like saying, "We will check back with you in a week." Actually, they said six days. It didn't happen. They're not worth the money. Don't trust them. Please read this before signing with them. And do not give them your credit card. If you must use a card, you buy and fill from 7-11. I wound up having to hot card my credit card. I've been on them like white on rice and to no prevail. DON'T TRUST THEM.

So in acknowledgment of DEX's extraordinary responsiveness to my complaint, I have upgraded my rating.

Everything was fine with Dex Media and I'm happy with them.

They promoted my business with the incorrect information for almost a year. I was never provided with a proof & it took months to get in touch with my sales rep to show up and try to get me to renew with them to finally get in touch with a person after many attempts of being on hold for over an hour. I requested them to either credit the 10 months or correct the information and continue promoting the business for 10 additional months at no cost. REQUEST DENIED.

Our company has been doing some marketing with Dex Media for years. Customer service is pretty average. I really don't feel like we've gotten anything beneficial out of using them. We've been tracking it the last six to nine months especially and we're not seeing anybody coming in. We see new clients with coupons come in, but that's because we tell our patients that they're there.

Terrible company. Avoid them. Sales people have no idea what they are talking about. I was promised my bill would not exceed my previous years bill. First bill I received was $200 more per month. After I called and complained they adjusted the bill. The next bill came back $100 more per month. I could not get out of contract. I had payments applied in error to an old existing account (not even sure why it was even still open). Thus I had a negative balance on one account and received threatening for an overdue acct., which stated that I had made no attempt to pay. I did pay but it was applied to wrong account. I also tried to call and was told that they would be closed between 12/23-1/04 so I could speak to no one. I was then put into collections.

We've been using Dex Media for a number of years and they've always been helpful, professional and great to work with. Their service is valuable since we use the yellow pages and one can find our phone number online.

Like below, I am a small business and now I cannot get a call back to cancel. They will not take my website down as requested since November 2015, no emails back, and instantly being given the run around. If anybody would like to be a part of a large civil lawsuit, I am trying to one up and you can contact me at **.

We’ve been using Dex Media for a long time. As far as the reps and the folks that come work with us go, they seem to be very professional, even more than some of the folks we advertise in, and we appreciate that. They’ve been valuable through the years, although perhaps less so in more recent years, as the phonebook has become not quite as valuable to us. But overall, we’ve had a good experience with them, and the reps that we’ve dealt with have helped us navigate through some of the phonebook advertising, etc quite well.

It's been excellent with Dex Media. I'd recommend them to a friend.

We signed up for small business help with advertising. After speaking to our rep - Leslie ** in Denver things looked good. Then we never heard from anyone again. Nothing - nada, until the bills and threats started coming to pay for a service that was never provided. Can't get a callback... can't get help... can't get cancelled... can get a lawyer however.

I mainly have Yellow Pages with Dex Media and their advertising services seem to work fine. I also haven’t had any problems with their customer service.

We were looking for somebody who can help us with our website because we're not computer savvy. We needed somebody to help create it and work it for us. We went to Dex Media for their services and their customer service have always been friendly, courteous and very helpful. Dex Media has added a lot of value to our company. They've set up a website with photos, schedules and pricing and they did the layout as well. There are a lot of people that use websites to search for studios. Setting up a website is obviously working for us.

This company is an unethical scam artist. They created a "free listing" for me without my knowledge. They included a coupon from a posting that expired over 3 years ago. The original coupon had an expiration date however Dex Media and Superpages did not include this. I was unaware of this until a client brought in a screenshot to claim their 25% off services. I have been trying for almost a week to have the unauthorized coupon removed and yet it is still up. I have lost several hundred dollars as a small business because I had to honor the coupon. Dex Media keeps telling me it takes time to remove it, however they were able to update other information on the posting immediately (i.e, our address and type of business information).

We reached out to Dex Media because we wanted to have an online website to be seen and for people to know about us. Their service really helped us. They're always making sure customers are taken care of.

All things are good with Dex Media. We started out with an online listing and then got a website through them, which we currently have. So far, they've been effective. They've been important in helping our company get an online presence, and they've done a good job of making sure that was easy.

Dex Media has continually ignored all of our attempts to contact them and they are also ignoring our resulting cancellation request. The unprofessionalism is amazing. We sent the information below. We want the Dex media number disassociated with our business. We will be disputing charges and contacting the BBB.

We use Dex Media and their service has been very valuable to our company. We've never had any complaints with their customer service and never had anything ill-handled in any way.

In the beginning of August 2015 I sent a cancellation letter to Dex Media stating that I wanted to cancel all services with Dex Media. In the beginning of September 2015, I received a phone call from Dex Media saying that they have received my cancellation letter and will end our billing contract by November 1, 2015. On November 24, 2015 I have received a bill from Dex Media and continually receive them monthly. I am frustrated with the lies that the company continues to excuse. This isn't the first attempt that I have tried to cancel my contract. Here is the letter that I wrote and mailed to Dex Media:

Over the course of the last 11 years of my business, **, I have repeatedly called Dex Media asking that they change the classification in the yellow pages from Art Gallery to Art Supplies. We have never been a gallery and have always sold art supplies. They keep telling me that they will take care of the matter but year after year as the new publication is released, they have failed to make the adjustment. We have no way of knowing how much business we have lost to our nearby competitors from people who refer to their telephone book or website but we receive phone calls regularly asking about our "gallery". So it is apparent that our small business is losing customers over this confusion. It is an extremely frustrating situation and after reading the rest of the reviews on this Consumer Affairs website, I see that we are not alone in our dilemma.

I advertise with them for few months. They had my company name and my address but different phone number of other company with the same name like me in other city. I pay for this advertise for months and now when I try to cancelled they refused to cancelled me and want big amount of money for cancellation fee. Worst experience. Be smart and get away from those shady business.

I had a listing through Dex Media for my business for a few years. I have been trying to cancel it for 3 years!! The first year I called they said I missed the deadline and would need to call next year. I asked the specific date I could cancel. I called in 3 months before our contract was going to end and they said I was too early and I needed to call back in 3 months. I called and they said I have missed my deadline... As of October I was told it was canceled (I even recorded the call because of all the problems I have had with them). Last month I got another bill. I called and they said, "oh yeah that will be your last bill." December 18th 2015 yep I got another bill. I called today and she said, "yep this will be your last bill." I asked who I was talking to so I could keep a record and apparently they are not allowed to give their last name. DO NOT ADVERTISE with them. You will never be able to cancel and the customer service is the worst.

This company is in breach of contract. I signed up for SEO package. There is suppose to be monthly updates to my site and a legitimate attempts to move me further up the ranks on Google. As other companies that are advertising with you are moving up and making it on page one, my company remains on page 3. The other companies I know as a fact signed up after my company with you. I have had multiple meetings planned with your local reps where they were no call no shows.

Dex media Nothing! Sales representative promised to rebuild my website, they never did anything, never even got my login info to repair my website. Only sent request for payment? They lied about everything they promised! I never signed any contract, yet they say they have a signed contract? Sales rep never came back or returns any phone calls. SUCH A SHAME TO PREY ON INNOCENT PEOPLE WHO WANNA BUILD UP THEIR BUSINESSES. SHAME ON THEM.

Whatever you do, DO NOT give this company a credit card or debit card authorization, and do not believe what you are told by ANYONE at Dex. Signing with this bunch is a mistake. DON'T DO IT. We were given several "case numbers" and spent hours trying to resolve the ever increasing problems with Dex. We don't think we were told the truth by anyone. It is truly amazing that no one is in jail.

This company is awful to deal with. Even the reps do not know what they are talking about. I have not received any results. All it is is super clicks on sp.com. You cannot get any answers. You cannot cancel your account. The contract is for 1 year. My monthly spend was $139.00. It has been 1 year. This is my last bill. I was charged $171.00. I called billing. After 20 min on the phone the person could not help me. He gave me another number to call. I am still waiting. It has been another 20 min. They just said there are still 18 calls ahead of me.

I had been a DEX media customer for fifteen years prior to this complaint, through different ownerships of the yellow pages advertising. They charged me $600 per month to do an SEO campaign for my landscaping business. They did little or nothing to help generate business and calls for us. We started our campaign in November 2014 and by the time March 2015 rolled around it was very noticeable that things were not getting done and I had only contacted by someone regarding my account on only three different occasions. By the end of May I became suspicious that we were not getting what we were paying for.

We use Dex Media for the SEO of our business, and it has been very good and valuable for us.

I used Dex Media's service for advertising in the phonebook. Their customer service team was good and I have no complaints.

I used Dex Media for 2 years and canceled the contract with them in June after repeated phone calls and emails and calls from 5 different salespeople trying to get me to stay. Then I started getting bill from them again after 2 months of no bills. Called them and got some BS story but paid them 8.50 and said no more. Got another bill today for 9.00!!! I have talked to managers and I done with them. If you read this don't use them - they can't be trusted.

I have been using the services of DEX Media for a year and a half now. Initially I found their sales tactics to be somewhat overwhelming bordering on harassment. We are a small, family-owned company with an exceptional reputation for executive sedan services in the DC area for 30 years, and needed to get more up to speed with the times, so to speak. So I decided to contract DEX media at the most basic level of advertising and web presence services.

2 separate accounts with Dex Media, two separate service agents assigned to me. Cancelled both accounts months in advance of auto renewal. Talked with both service agents and confirmed account closure. I knew this auto renewal clause was an issue from reading client reviews. I was on the phone for at least an hour between waiting and being put on hold for each account, but I was determined to make sure that I would not be stuck with an extra year commitment because of a mandatory auto renewal.

Harassed for months. Told salesman NO. They still billed us but on contract it just says unable to contact and uses old employee info. Cancelled in November got refund confirmation then receive invoice again from 11/22/15. Call again to cancel. Have to go through this all over. What a scam. I am writing this while on hold for Claims to research. It has been 10 minutes for this current transaction to be refunding.

I had an account for them for years, through all the changes in ownership. I was paying $100/mth for their internet advertising service. I was willing to continue the contract until they wanted an extra $5.00/mth to mail me a bill. So I cancelled my contract with them. "Seriously" (lol) what kind of company would not take my $100/mth over a $5.00/mth paper pushing fee. It looks to me that the insane are running the asylum. My suggestion is to steer clear of this company.

The rep for Dex said anything she could to sign me up for their services. She informed me if not happy in the first 3 weeks, to let her know and she could cancel it. I informed her after 2 weeks. I was not happy with the results. I sell Real Estate and was getting calls about homes in every state but mine. When I informed her to cancel, she said OK. She said nothing about putting it in writing and sending to a corporate office. When I received a bill, she told me not to worry and don't pay it. So now after a year, I am getting collection calls from their lawyers. Signing with them was the worst mistake I could make. Their business practices are far from ethical.

They have been harassing me for 9 months for a Invoice that has nor had anything to do with me. I haven't used Dex since 2006 when they automatically ran my previous ad without my prior approval. So I have refused to do business with them for those dishonest practices. Furthermore phone book advertising is close to being dead anyway, and if you feel you must be in a phone book try a company that makes the print big enough to see. Just my 2 cents.

Dex Media solicited me non-stop, nearly to the point of harassment. I was told I had to verbally agree via recorded conversation to allow them to show me what they could do for me. In no way did I agree to a service with them. They mislead me to believe that were showing me a "sample" of their service. I never heard from the salesman again and then I started receiving bills for service. I have never even received information about the "sample", never set up an account, nothing. Now they have sent me to collections. This is a total scam. Use caution as their sales team will tell you anything to get you tied into a contract without your knowledge. I am reporting them to the BBB and seeking legal advice.

I see we're not alone. As we've not been able to resolve our problems over the phone with Dex Media, we're hoping this venue gets their attention. On November 17, 2015 I advised Amanda at Dex that we'd be filing a complaint here. She as much as told us to go for it. It should be noted that while we've complained to Dex several times about their inept service and unethical business practices over the past year, Dex claims they have none of our complaints on record. Mind boggling. Dex Media's customer service skills are also atrocious. Rather than listen, they will talk over you in an effort to rebut complaints, no matter how valid, no matter the facts. As they do not address complaints and as such cannot learn, they do not deliver.

Dex Media misrepresented their advertising services to get me to sign up. After 1 year term up, refuses to cancel "service" if you can call it that. Sent certified, tracked and delivery confirmation written cancellation month after month with no result. Talked to 5 representatives all either flat out refused or lied and said they would cancel and then never did. Repeated attempts with Chase credit card company to stop auto payment. Dispute still in process. Meanwhile they keep charging illegally.

My experience with Dex Media has been fine and I would recommend them.

Signed a contract for SEO and PPC services on Aug 20, 2014 for one year with cancellation terms one month in advance. Sent cancellation notice via fax and via Dex web site on July 20th, 2015 to meet one month cancellation window. Told Thomas **, a new account exec who reached out in early Sep that I had cancelled already and sent him the letter also. He told me my campaign would go offline - I told him I had cancelled and expected NO further charges. They are either too stupid to understand cancellations or are totally willing to fraudulently charge you hoping you do not notice. Doing business with Dex Media, SuperClicks, SuperMedia, or whoever they are is a waste and an invitation to be cheated. Horrible vendor.

I contacted Dex Media on 9/02/2015 and spoke with Mr. Christian **, (See page 3). Here was the Contract. I've got a really nice New Business Starter package that we just rolled out. This offer is not available on our website, only through me directly. For $59 per month for 12 months (after 12 months its free) we'll list your business name, phone number, and website address on the top 50 websites for business listings (Google Maps, Google Local, Google Plus, Yahoo Local, Bing Local, YellowPages.com, YP.com, SuperPages, Yelp, and many more). This product on our website is called Digital Presence Management. With the $59 package you also get a free advertisement in the local printed Verizon Yellow Pages under any category you want. The size of the ad is about half the size of a business card.

My experience with Dex Media has been very positive. I've enjoyed having them as one of my print advertisers and plan to continue to do so.

Dex Media customer service has been good so far. We reached out to them for Facebook pages and then on Google so people could find us easier. The service has been pretty fair and they’ve done fine for me.

I happen to have a very good representative from Dex Media and working with them has been great so far.

My father was a Pediatrician, and due to his sudden passing 2 months ago, I requested to have the current Dex Media contract/service cancelled. I submitted the appropriate form and official death certificate. I followed up with multiple phone calls, all of which appeared to be answered overseas, with no acknowledgement of the receipt of my mailed documents nor verifying the cancellation was being processed. 2 months later I'm still receiving bills and late notices from Dex Media claiming that our request has been DENIED. Tried speaking to someone today and now they are having system issues. I just want this contract cancelled due to the death of the primary business owner. There is no pediatric business without a pediatrician.

I would recommend Dex Media. They've been helpful and good.

I was contacted by Dex media to repair my online presence. We discussed what needed to be done and I paid the man a down payment to clean up my online profiles so all the information in them would match since I moved my business. Immediately I had conflicts with Dex Media over not contacting me when they said they would. They would not respond to emails from me so I requested to cancel cleaning up my internet presence. Dex Media actually emailed me back at that time saying I could not cancel due to a phone advertisement being published for me in a town I did not even work in. I told him that he could not do that without my consent and that he even had to have a proof sent to me before he could advertise for me and that I had to agree with the terms of this ad. I went online to my credit card company and canceled payment to Dex Media. Never heard another word from them.

Dex Media has been okay. We have used them for advertising in the yellow pages and I recommend them.

I signed a contract with Supermedia for the year of 2014 to take over my website representation/online presence. I received an e-mail titled "Your Website Has Launched" from my representative as well as a phone call to congratulate me for completing this seemingly long drawn out process. I was under the impression that everything was handled. I had my employee review and comment that it all looks good! What I did not realize was that the website he and others viewed was the original website, not at all with Supermedia (now Dex Media). In December of 2015 I signed a contract renewal, completely unaware that they never did acquire my domain. At the time of renewal they failed to indicate this issue. They obviously were only interested in my signature. I was completely unaware of this fluke until May of 2015 in a meeting to renew my contract with another company. Dex never did not acquire my domain!!!

We have been paying handsomely for years for the online service on Dex for the promotion of our businesses. Upon investigation on if it is working, we saw that we have not had a single click through to our website since 2012! We are spending thousands of dollars with Dex and getting zero results! I have been trying to get ahold of our account rep, but have found out that I have an inactive rep so I was being referred to the manager. I haven't heard anything back. The numbers I have called, no one answers. We are locked in a contract but if Dex isn't delivering on their product, why should we keep paying?

As per Dex Media's Contract, we canceled their services as per their contract after the end of the contract term. We sent a certified letter and followed up with a telephone call, making sure they received our requests. It is now 6 months later and we are still receiving Dex Media bills. Some threatening of collection and credit agencies notifications. Every month we spend hours on the phone with Dex Media to try and get this handled to no satisfaction. Their employees/associates are the bottom of the barrel. They lie and mislead. They NEVER honored their end of the contract. While the contract was active, they would randomly raise the billing amounts. Worst company I've ever dealt with.

Dex Media called our company on 5-5-15 and spoke to an employee who mistakenly gave verbal ok to keep ads the same for upcoming year. I immediately called and spoke to Ernest, the marketing consultant, to keep our ad but reduce the size since phone book advertising is not that needful anymore. He was rude and refused to even talk about a smaller ad and continued to argue with me until I finally said that I wanted to completely cancel all future ads. I returned all ad confirmations (they sent them anyway) marked "we do not accept."

I agreed to work with Dex Media to help promote my new business. All was agreed upon and it was up and running. When I received the first bill, I paid it as all seemed well. When I received my second bill I called my account rep (which was the second one in two months) to have her help me with my account. She was not knowledgeable with my account, knew nothing of what was set up for me and said she would have to investigate it and would get back with me within 30 min.

I started using Dex Media at the beginning of this August to get more traffic to my website and local business. I had used DexKnows.com in the past for a local business listing- it was a reasonable $35 or so a month and produced good traffic for me. However, my experience with DexMedia has been very unprofessional to the point of outright FRAUD.

BEWARE OF THIS COMPANY DEX MEDIA. THEY PROMISE YOU THE SUN, THE MOON & THE STARS. I told them that I no longer wanted their services because they did nothing for me at all. I also told them to cancel but these people do not listen to anybody. These fools ran my bill up to 3800.00$. Do not fall for their **.

DEX Media was told outright that my aged father's business did NOT wish to continue with their services, but instead, strategically and conveniently renewed the contract and continued billing my aged father for services his business absolutely did not want, stating that the terms of the contract the owner (my aged father) VERBALLY agreed to, they have the right to renew the annual contract without consent. Although DEX Media states they accepted an initial "verbal," recorded agreement to secure their contract terms, they are wholly unwilling to accept a verbal discontinuation of their contract terms by those aged folks whom they've enslaved by violating a good-faith business agreement: If you're willing to accept verbal terms via recorded consent to secure a contract, then it is incumbent upon you to accept a customer's ABSOLUTE refusal to continue your services. This is simply a Good-Faith, ethical business practice.

Dex Media Advertising contacted me over a year ago. They said they could drive tons of traffic to my website for my company and I'd be inundated with business. I worked with a saleswoman who got a contact in place... had to get that otherwise, they could not help me... & I had to lock into a year agreement but with the understanding that I could cancel before the 1st month was up if I did not like the service for whatever reason. In working with the saleswoman, she coached me as to how to set up my back office site to drive traffic to my website. On her review, she told me it was perfect. A week or so passed & I got NO increased traffic or calls. But, THEY SAID that I was getting ALL KINDS OF TRAFFIC "as evidenced by the back office statistics." They even went as far as to tell me that I was getting calls from certain phone numbers & noting how long I was on the phone with them. But business... NONE!

I have used Dex Media for 9 years now, with the common advertising outlets, yellow page advertising and internet advertising. And when I wanted to cancel my contract they said, "No problem", sent me a confirmation email and notified me that I need to finish out the year. So now that this contract is done (Sept 2015) they sent me another bill for October. So I called and asked why am I getting billed for an additional month and they said that in their contracts they have the authority to continue billing out an additional 6 months of services if they (Dex Media) have changed anything to their ads for "improvements".

We gave Dex Media a try for our online business listing. After 30 days, we weren't happy with the support we were receiving so we called to cancel our account and we were told by the representative that our account was closed. Six months later we start getting phone calls from an outside collections company that our account was delinquent and what started as a one month test for us with this company for $92 was now $600. The collections agency told us to call Dex back to discuss, so we reached out and got an outsourced representative who informed us that yes, it says our account is closed, but it also shows that the account is still open. When I said, "Okay, then re-close completely," she said she can't because it shows as still open. Nothing about this company makes any sense, and doing business with them was a very poor decision.

What I didn't know is that moving the domain caused the email server to stop working. After investigating to find out what was wrong Dex said that you can't move your domain without losing email and that "all the data is lost and cannot be recovered". What? Are you kidding? They killed 13 years of contact list development and all stored emails sent and received. Their answer was 'sorry'.

Last year like every other, I get a call for a representative to come in to discuss my renewal in the yellow pages and make a pitch for some online things. I was planning to stop all print at that time and just do online advertising. The guy persuaded me to stay on at a reduced cost and then try their online services. He said I would get results in a few months. I stayed on for 6 months and saw nothing. So I decided to cancel. This is where the difficulty comes in. He said it was cancelled but months later, I was still getting charged. So I call the company and ask why am I still getting charged. They said I never filled out the paperwork to cancel.

We were told for 500 a month they would bring our rankings up for an online search which was a flat out lie. We were also told we could cancel anytime. We've been asking to cancel for 4 weeks and nothing has been done, all we get his allies James ** & Robert ** from the Arizona area are not willing to do anything.

We were under a year plan that included advertising for the Dex website. We purchased their services in the hopes to attract new patients. But instead we got horrible customer service and a lackluster results. We were under the impression that we were going to be at the top of the search engine and included in those results. But every time we went to DEX's website to check it out we were nowhere to be found. I called and spoke to someone who basically stated that we needed to purchase a higher package in order for those results to happen. However, that was the entire reason for signing up with them in the first place. So why would I purchase a higher up product if I couldn't even get results from the lower package. I understand the more money you pay the better your advertising is going to be. But not a single person could tell me what it was that they were doing for our advertising.

When I renewed my contract with media consultant, Ivan ** he made promises he did not keep. He told me, if I upgraded my contract he would be putting my ad on the first page of Yelp. Up to this day, I am still on the same page on Yelp but paying more money. My experience with this company is not a good one, every time I try to resolve this matter, and discuss how unhappy I am with this contract no one is able to help give me a resolution. This company promises a lot but will not follow through with the promises they make.

We signed up with Dex in Dec 2014, they had a difficult time with our development and recommended we upgrade for more options and other templates. We did so in June of 2015, because we were still not live despite countless submissions of information we want on our site. It is now August 2015 and we are still not live. We had to re-submit all of our images, business information, even our address that they had on file, 3 TIMES! We were told they had everything we gave them before the upgrade, however they did not and we have to continuously send them the same information repeatedly.

I spent over 3 hours on the phone and have been transferred to 6 different people. No one was able to help me get the domain transferred out or cancel the account. We have spend hundreds each month with Dex and there has been little results. I don't understand how a company with such poor customer support can survive.

I talked to their representative last June and they told me they were the largest marketing firm and would get results and that my website would be in the front page of Google in less than 30 days. I and several of my friends checked the progress and we were never in the front page and I never received a single phone call. I gave them 60 days with no results so I contacted them and said I wanted to terminate the so called service because of unsatisfactory results. They told me that I must stay with them a year which was never told to me on day one. I only agreed to a trial period and they are continuing to bill me monthly even though I requested them to cancel repeatedly.

Two sales representatives in Denver sold me an online marketing or SEM program. They promised full transparency with my account and that they were sure that by using DEX to handle our Search Engine Marketing program our company's call volume and business would increase significantly. We signed the contract on June 16th. We had our Onboarding Call with our account manager in Texas on June 23rd. The program finally started on until July 7th. The ads created and managed by DEX ran from for a period of nine days, from July 7th until July 15th.

When contacted to renew our contract, we asked for a less expensive package. We were presented with two more expensive options and one that was $5 less per month. We refused all three packages and asked again for something that would be less expensive and just keep our name in our local phone book. We were then offered the current package at the same rate. We were told we had until the end of the next business day to consider their proposal. The following morning the marketing consultant started calling stating we had to email her our acceptance before she left before lunch. We emailed her that we would not be renewing any listings.

My husband and I bought an existing business and were informed that we would have to take over the old owner Dex Media bills. We don't personally want to use Dex Media, not many people use phone books any more, and tried to cancel the service. Dex informed us that their services couldn't be cancelled in the middle of the year and that we would have to continue paying for a service that WE never signed up for! Speaking with the customer service there got us nowhere and we're stuck paying THOUSANDS of dollars for this service that we didn't sign up for and don't want. This is a terrible business, with contracts that you can't get out of if you don't like their services. I would not recommend going with this company. The way they deal with you if you have a complaint or are dissatisfied with their product is to tell you that you still have to pay. All they care about is getting their money.

Wow - it has been nothing but headaches dealing with Dex Media. Their sales people sold us this Online Presence Solutions, promising they would take care of claiming our Google page, keeping us on the front page of every main search engine (Bing, Yahoo, etc) and updating our Facebook page. So far, all I can tell is that they have been updating our Facebook page. They never resolved our Google issue and I can't see our website on the first page on some search engines. NO ONE EVER RETURNS YOUR CALL (!!!) or fixes your problem. It seems you can't get anything done with them unless you stop paying the bill. They ARE SOOOO difficult to work with. What a major run around. I can't stand this company.

If Dex Media put half the energy into DECENT customer service as they do into deceiving and avoiding their customers, they would be a much more successful company. I am just beyond disgusted how my experience with Dex Media has been. They printed the same ad as they had for the past four years - which would have been fine had I approved that ad for the past four years or signed the contract. I am new to my position and naively assumed they practiced their business the same way other phone book directories do. I was mistaken. I tried to contact them for months until I got fed up and left a complaint on BBB. Then they finally contacted me back. However, they would only call before or after business hours. Then when I would call back, I would go to voicemail and they would wait a couple days before they tried to call (before or after business hours) again.

Wanted to cancel our Yellow Pages/online account. Haven't heard from Dex Media in a year, no representative has called our offices but I've paid my monthly invoices on time. Contacted customer service on Friday, July 17th and spoke with Nancy who refused to help my Marketing Director. Dex Media has horrible business practices and if they should ever contact your company for advertising, I'm telling you to RUN in the other direction. The Yellow Pages don't work. Their online services don't work and in order for them to stay in business, they have to practice unfair and hidden renewal terms in order to get money out of their customers.

DEX Media was very prompt, polite and helpful in resolving my issue. It took time, but they apologized for that and were very good about addressing my situation and solving it to my satisfaction.

We signed up with Dex in the past and didn't have the best outcome. We had a representative call and say they made a lot of changes and it's better now. We signed up again, which we NEVER should have. The representative said he would be in contact with us, but never was. It was a hassle to try and get a hold of him and he would never return our calls. The first time we advertised we had a lot of solicitors calling us from their advertising. We are a small company and called back the numbers ourselves. Dex gave us a small refund last time after complaining to the BBB among other websites. This time we got solicitors again and also the calls went down, and the profile views went way up. So the advertising they cannot track at all was supposedly doing great for us. Even though the supposed profile views never turned into leads.

I have been advertising with this company since four or five name changes ago. I had an in column ad with them for $149.85/month and set it up to be automatically paid through my bank. When renewal time came near, my Rep and I met to discuss the ad. I told him to keep it the same as it's been for the past few years. We agreed, then he said he couldn't publish the ad because I was past due in my current one. He told me I owed them over $1200! I said there is no way because I have been paying every month. He claims I wasn't paying enough. I told him that I have been paying the amount we had agreed on which was $149.85/month. I also asked him why I wasn't contacted if they thought I had owed more. He said he didn't know. I attempted to get answers, but to no avail. I decided not to be printed and wanted some answers. No one wanted to help me out, they just wanted what they think I owed them.

Dex media contacting my business relentlessly for over two months promising better results than my current program guaranteed. I should have seen that as a red flag right away. From the start, they proved to be extremely inexperienced and the results from their campaign were horrible. Not only did our calls decrease, but the leads were very low quality and.... Dex was charging more than my other program! When I tried to get detailed lists of my clicks and calls, I was never able to log in, an issue they told me was common and would fix.... they didn't. We dropped in revenue over 50% with Dex overnight. When I reached out to talk to a manager, I was ignored. When I brought up my issues with my account rep, I was ignored both through phone and email. Overall a horrible experience, and I would never send anyone to use them. Research the reviews all over the internet and avoid them. I wish I had.

After writing to Better Business Bureau this issue has been resolved.

As a business owner, I used Dex for yellow pages for many years. They contacted me at the renewal and encouraged internet coverage for more money. They agreed to service the account. They said they would follow up with a record on how many hits were received on the internet. They also said the internet portion could be modified over the year. After their "deal" was closed -- I have yet to receive a single call back, or a single email reply. I asked for a service meeting for the past 5 months, and all contacts to two designated reps have been completely ignored.

I have been a customer of this company for the past 3 years and have never really used their service. I was under the belief that if I cancelled with them, my website would be lost forever. I finally had someone show me that I was wasting so much money every month for nothing. I am now attempting to cancel their service and have been on hold for 45 min. NO ONE HELPS!!! DO NOT USE THIS COMPANY... THEY ARE AWFUL!!! I am mad at myself for actually paying for this for years. They are crooks. They are worthless. How they sleep at night is beyond me. Do yourself a favor... find a local college student and have them make your website.

I just received a call from a collection company stating we are in collections from Dex Communications. We have never approved anything to be listed with this company and never even received a bill for services. Plus we are not authorized to approve listing or advertising from our location. As far as I'm concerned this is a SCAM. Do not let them bill you for something you never agreed to.

I decided to use Dex Media to help advertise my bakery, TaffyCakes, LLC. I signed a contract for one year and I was pleased to see our company on Google. I noticed that they had the wrong address, so a few months later, I checked again, and it had not been changed. We moved March and asked them to update our information. I searched today for bakeries in my location and could not find our company. I called to cancel because I'm not happy with their service. They told me that I still have to pay them until the end of my contract. I'm very disappointed with Dex Media and would not advise anyone to use them.

I pay for Dex monthly, yellow book, and local white/yellow page listing. When I enter my name of business in YP search engine.... no listing is found. Is this an oversight on the Yellow Page and Dex services? I am very disappointed.

I had signed up for Advertising with Dex Yellow Pages. Shortly after signing up, without my knowledge I was issued a new Sales Rep (which whom I have never spoke to). They had the wrong phone number, wrong address, so I wasn't getting information from them. I called them and was told that I needed an account number to discuss my account? (How can I have an account # when I have never received anything?) Needless to say I have never got 1 sales lead from advertising with them. Then to make things worse they seem to figure out what my number is 8 months later to tell me I owe over $2,000.00?

Do not use this company for your online advertising, I spent the first 2 months looking for my site online after I signed up for a pay per click program, they have hidden service fees that they don't tell you about upfront and didn't receive their invoices in the mail to come to find out they were going to another address and have accumulated up to $2,000 of bills from them just for the past 4 months. After having another advertising company reviewed my account they told me that my site was not Google compliant. Beware!!!

My name is Kenneth ** of Set To Go Loans and the reason that I am writing is about the unethical practice of one of the agents from Dex Media who call me to solicit business from my Craigslist Ad that I was using. The gentleman through the month process assured me that Dex would help me obtain more business calls from them producing advertising for my company. The other selling point was that I had up to 1 month to make a determination to keep or cancel the services if I was not satisfied.

Our sales rep has been terrible, rude and unwilling to help us when we are unhappy with our services. Our digital marketing has failed to work for the last 2 years, despite Dex claiming it is meeting "their" requirements.

They have listings that are no longer in business or have lost their rights to this name when franchise dissolved. I have registered the name to continue using years ago. I have requested cease and desist. They said they would check with legal after I furnished them with my federally registered name. I provided them with the info and now they want a court order. I am a very small business and it is too costly a battle. Vultures!

I spoke to a sales rep about Running two ads in the yellow pages. I got a quote and signed for a amount. They were supposed to send me copies of the ads so I could approve them. They never send me a copy. They appeared in the book anyway, which surprised me. They put 2 different numbers in the ads, neither of them is mine. The numbers are forward to my real number. When these numbers call my business, the phone line is dead and no one is there. I've not been able to answer one call from customers calling these numbers. I'm so angry about this. I would never have approved this.

I had a listing in the Yellow Pages. They would come see me every year for a new contract. They now say they called me on the phone in 2012 to renew the contract over the phone (I don't recall that. It might be true). They have never called since. I realize that nobody uses the phone book anymore so I went to cancel. They said, "Well, a new book printed this month and you need to pay for another year (fishy)." I asked why they stopped having me renew my contract. They said, "Now it renews automatically." I never agreed to an automatic renewal. I don't believe it just printed. I asked them to cancel the bills and they said they won't. The name of the company changes every 6 months. The Yellow Pages are dead and they are just in the business of ripping people off as long as they can...by "auto renewals" that no one is made aware of. Stay away from this company is my advice.

We signed up for SEO services with Dex. We soon realized that they had not included the name of our principals in the listing. Also they didn't use the keywords we had agreed upon. Our firm tried with numerous phone calls and eventually with emails to our contact person with Dex to correct the situation. To this day 16 months later, no one but collections has ever called. No one ever returned our phone calls or emails. The service we contracted for with certain keywords and contact information was never used.

It is still ongoing from overcharged, to incorrect ad, to lack of due diligence, no support structure, and what else may happen and/or duplication of previous infractions. I have kept my part of the contract, but have yet to see Dex Media hold up their end as expected.

I initially contacted Dex Yellow Pages because I wanted a free listing on superpages.com which they supposedly offer. Well, I ended up talking to a nice guy a few times on the phone who convinced me that If I purchase their services Dex will make sure I appear in the top 7 of Google Map results and increase my business. It was supposed to be month to month with no contract. Total cost $200/mo. Well, I got my first bill a month later and it was for $350. I called and tried to have someone figure it out. They said it was prorated, but couldn't explain to me what it was prorated for. I told them if they send me a new bill showing the correct balance I would pay it.

Signed up for Dex for one year. Bill was 50 plus tax. First couple month were ok. Never got a single call but it was only 50 a month. About six month in Bill doubled. By end of year bill was over $2000. Bill went from $700 with tax to $2000. What a scam.

After writing my initial review, I was contacted by someone at Dex who could help me. He agreed to resolve the issue to my satisfaction, which I really appreciated.

I am fortunate enough to be a part of a small family business, one my grandfather started. It was passed down to my father and now it is in operation by my brother. I recently came on to help out with some administrative duties and came across an invoice from Dex Media. I was informed by my brother that he was contacted at the beginning of the year by Dex Media to sign up for a Search engine optimization (SEO) subscription for a website that my father several years ago (unbeknownst to him) had signed up for. My brother said, yes, but when he searched the company online it was for a fabricated company (Neon sign company in NY) - not even in the same state. He asked them to fix it while he was on the phone with them which they said they would. That error was on my father because he never checked the site in the first place.

After over 10 years Dex Media took my website down without contacting me. I had been ranked #1 in my field in a generic search for many years. This is how I feed my family and now I am out of business. My home may actually go into foreclosure over this while I get my website back up and running and my ranking back up to where it used to be. After waiting over 45 minutes to get someone on the phone on more than 1 occasion, I get told, "Gee, that should not have happened. I'm sorry." That response is just not good enough.

Dex Media has been a horrible experience over the past 10 months. After noticing a dramatic downturn in web clients, I discovered that my ads posted by Dex under my contract with them, were actually going to a dead page, and all the potential customers saw was an error message. I complained to customer service almost 2 months ago, but I have received no response, and the ads are still linked to a dead page. I don't recommend using this company.

Sunday morning at 6:32 am. All is quiet in our peaceful little neighborhood. Well, almost. Awoken to the sound of a crusty old mini van turning around in our driveway. Van door is ajar. Mad max looking character leaps out and runs to door with a blue bag. Throws it on porch, dogs bark. Wakes up house. Shines headlights into house for a good 30 seconds. I love Dex Media! LOL.

We are a very small roofing company, in business for the last 30 years. Three years ago my husband began with major health issues. He is diabetic and developed ulcers in his foot. My husband Fl Roofing certificate is in order, but the company is closed. We have not done any roofing since he became ill. The office is closed and we do not know or have heard of this DEX MEDIA!! We received a bill for $133.70 and we do not know for what. I had try to call them without any luck. Can you give us a suggestion? Account # **

They put me out of business in 3 months. Then turned me to collection. They had wrong phone number and that just a start. They breach contract from the beginning. They are no good. They said between 30 to 50 calls per month – it’s all a joke. NEVER USE DEX. Anyone out there wants to go with us to file class lawsuit, please call us at **. They cost us over 45000 from their fraud advertisement that's a scam.... THEY HAD WRONG PHONE NUMBERS. THEN YOU CAN’T CALL THEM.

I was called and it seemed they knew my bosses and that they had an account. Wanted to make sure if all the info was right so I told them (Kayla **) I could help with that. So I made sure all the info was right. Well then she proceeded to try and rope me into placing a subscription renewal. I informed her I could not make that decision and would be OK if she could send an email with the info. Well she did and my boss wrote back that she was not interested. In reply she said I had set it all up and was basically waiting for payment. And with trying to reply back we were informed our email could not be delivered anymore. And could not get a hold of anyone with the phone numbers that were given. Scammers I say SCAMMERS.

I recently received 4 copies of my local white Pages, despite opting out. I don't need 1 copy, let alone 4!!! So I go to the Dex website to find out how to resolve this. Not only does their website not work (I get a "page not found" error on every page except the homepage and FAQ), but I tried emailing their technical support team (which is supposed to be for when users have trouble with the website). The email bounced back undeliverable! I am livid.

Dex called me and gave me a great sales pitch and now they are suing me. I didn't get any calls from their ad, now I have to pay them 3400 dollars. Their service sucks. Please don't use this company. They are a rip off company.

In 7 years, I have never had an experience as bad as this one. In the fall, I received several pushy sales calls from a Dex Media Rep, pushing me to create an ad in the yellow pages. I had never heard of Dex before. We had a relationship with Superpages.com which was apparently bought out by Dex, but at the time, I thought these were scam phone calls. We had decided it was not useful and much too expensive to remain in the yellow pages. I told the sales rep that we were likely not going to continue. Two months later, I received a contract for which I never expressed an interest. The contract stated that we would need to provide in writing that we wanted to cancel. I sent the cancellation in writing, even though I did not understand how I had a binding contract with a company for which I never had previously heard the name.

Car passenger hurls books while driver peels thru neighborhood. ARE THEY THIS DESPERATE? Literally, my neighborhood STREET is filled with failed attempts to... What, throw the book at my lawn? IN THE RAIN - after already canceling Dex delivery. Look at the help pages yourself - Dex's links BROKEN.

This is the worst Experience you can have with this company. They all scam leads and when you call to complain, NO one will help you.

Evidently, in September 2013 I made a verbal agreement with Dex Communications to grow my business through social media and everything else that they promised me. Not only did I never hear from them again, not did I receive any growth or recognition from their efforts. When I got a call from someone, I cancelled the account. Now 17 months later, they called me today January 23, 2015 to say that I owed $1,250. The fast talking man, John **, agreed immediately to take off $200 and then $500 if I would pay today before 1 pm EST. He gave me an hour and a half. I have nothing in writing from them and they are threatening to sue me or ruin my credit. I believe the entire operation is a scam and a worthless company and they should no longer be able to perform business.

DexKnows, Inc. is a scam not a business. All they are trying to do is to get you sign up for a whole year in advance and afterwards send you false leads. Every month we had some funny numbers that we could not reach back, out of state or telemarketing. We have contacted our rep that said he would do something about it and never got back to us. Now we are stuck with a bill for $1,600 without any valid leads. In addition, we were promised to appear on google when searching for certain keywords and that never happened. However their performance reports look so good. Scammy business. Be aware. Customer service now helpful. We called to settle the debt since their services were false but they refuse to settle as well. SCAM. Be aware!!!

Dex media sale disguised important information from the us, then when they've promised to get "phone traffic coming your way to help build your business," it's all a lie. They say "our company will be on the front page of all major search engines!" What they don't tell us is, they will use the keywords nobody use that nobody will find us. They are painfully misleading us to get us in their contract.

The company responded to my Facebook post and consumer affairs review immediately to try to resolve the issue. Shane took care of any remaining balance the computer said we owed and was extremely helpful. We appreciate the measures that he took. Unfortunately, it took 2 very public reviews to get any action from the company (but at least they did try to resolve the situation). We still aren't satisfied with the original service or the lack of clients that we received from it. I would not recommend this company based on our original experience but their customer service department was very helpful.

I've owned my business since 09. The owners before me had an account with Dex and I had changed the ad a little bit so in turn signed a form changing my ad. Well everything was going fine till the next year when I moved my business to a new location. Of course Dex supposedly just renewed my ad without anybody in the adv place calling to see if anything needed to be change with the ad or "are you pleased with the service," nothing. I, for one, am in the Motorcycle business and I respect my customers, these people don't. I canceled with them and even clearly have the signed cancellation letter. Sent that to the billing office, emailed it and faxed it and still they kept sending out a bill that of course kept going up.

I own colonial restoration studio David **. I have owned this company for 30 years. You let some scum bag hack my report by the name of David **.

We had an ad in the Dex's phone book for a year. We didn't renew... Without knowing, our ad was renewed. Out of the blue, we received a bill for 6 months of yellow page advertising. Quest Dex said they had a voice recording agreeing to a renewal. I asked to hear it. Quest Dex never did produce a recording. It didn't exist/we never agreed to renewing!! They sent a year's advertising billing to several collection agencies. We refused to pay because there was no contract. After 3 years of this nonsense and collection agency harassment, we called the Better Business Bureau. The BBB effectively mediated the problem. We stated, unless Quest Dex produced a contract, we would not pay. It was a gigantic hassle!!

Our business was recorded by Dex to agree to a contract. The voice was of one of our employees, but they are not authorized to make changes on our accounts. The recording states he said, "yes". And, they swear that they did not agree to the contract. I feel that the recording is rigged even though they say it is not. The address given in the recording by our employee is not our address. Open claim with Dex **.

I have been fighting with Dex Media from day one. I faxed over the proof with all the corrections and that's like everything they had been wrong. They corrected everything but the phone number and told me that's a tracking number. Well, the phone book came out today and I called the number that is printed in phone book and it's some lady that answers that is not with my company. 3 months of fighting with Dex Media and they still can't get it right. Now I'm waiting again to get a response. I advertise with all phone books and the best so far has been yellow book, no errors. Talked to a person face to face and did everything I asked the first time. Yp.com is another pain but not as bad as Dex Media.

Dex automatically renewed my advertising without notifying me and now they say that I bound by the terms of the automatic renewal and I am being charged for the full year. I called them as soon as I got the new invoice showing a price increase. I had already told them last year that I did not wish to renew and they said that they have no record of it. They are desperate for subscribers since no one uses the phone book anymore. Don't waste your money advertising with them. They will charge you without your authorization and threaten collections if you don't pay!

Thankfully going through Consumer Affairs got the attention of the right people at Dex Media. They handled it right and did write off the collectible amount and closed the account and investigation. Once someone finally listened to what went on, they were a bit surprised at what a mess it was and I certainly hope it will help change their business approach in the future. Thank you for providing a great venue to post these types of issues and get resolution.

Dex media is a company that withholds or disguises important information from the client, then when they've promised to get phone traffic coming your way to help build your business, it's all a lie. They say "your company will be on the front page of all major search engines!" What they don't tell you is, your ad is buried within their "Dexknows" Ad. Unless a client clinks on Dexknows, there isn't a chance that a client will find you. They aren't technically lying, but painfully misleading you. Then when you call to ask why you aren't getting any phone calls, "O"! They mock you, talk down to you, insult you. Remember, it's their game and they're very good at it, you don't have a chance with this company. You're throwing your money away, have a chance with this compost.

My husband and I each have a different small business and have used this company for advertising for many years. Accounts were in good standing until my husband was diagnosed with stage 4 throat cancer. We were told to send a letter from the doctor and to cancel his cell phone # (personal phone also used for business). We provided the doctors letter and refused to cancel the phone, as we have a contract with the phone company and that was the phone all of his doctors etc and personal contacts had at the time. This company was the only discompassionate and offensive company that over a year later, has continued to bill and has now turned our account over to a debt collector.

Sept 23, Dex Media resolved this issue with me quickly, they agreed with me, voided my contract and will not charge me. They apologized for the incident. I am actually impressed.

3 months ago I initiated an investigation because Dex Media had our company information ALL WRONG on their super clicks page. After many phone calls and much time it was finally corrected but the company has done nothing to refund me any money for the time our ad was misinforming potential customers. They also neglected to give us a city and state location so no one would even know where we operated and no one would call us anyway. Because I didn't pay the bill while waiting for the results of their "investigation" our website was disabled. Again I made phone call after phone call regarding this and all I get is the run around. I am promised return calls that never happen or I am just cut off. Never again will I sign with Dex. Someone else will be hosting our website after I pay the ransom to get back the site we already own. Are you listening Erica who never calls at Dex and Kevin **, our sales rep?

My intentions are when my contract expires 3.31.15, I DO NOT WANT TO RENEW. I have reviewed the multiple complaints against Dex just recently and I'm sorry I didn't do that before signing my contract with Dex. Past 4 months, I've been with Dex. I seen no improvement in my business whatsoever and all the promises of generating me more business was nothing but lies.

Stay away from Dex digital. After placing a fax number for people to call they would not take responsibility for their mistake. Customers calling a fax number does not build a business. The company personnel stated that she can see my point of view, but the contract stands. Unbelievable these thoughtless greedy policies that will rip you off.

When I contacted the sales representative, Victoria **, she was immediately responsive and at my office to promote her company. She promised the sun and the moon. It's been one month and we have received NO CALLS. During our discussions, I indicated that I was a local and that I wanted to maintain a local listing. People like local and shop local. I emphasize this, because after checking my published listing, I noticed that they have some unfamiliar phone number that is not my actual office number. I also noticed that rechecking the listing periodically, this number changes and the area code is not a local area code. I sent several emails to Victoria ** and she responded that she was working on it and even forwarded to me a copy of her request to customer support, asking that they publish my office phone number.

Yellow pages sales man Carlos ** contacted me concerning placing my website on YP internet search engine. He called me 7 different times in one afternoon and promised me that they would list my website #1 in local Denver, CO and in the top #10 National market. After I spoke to my webmaster he explained that there is no possible way that they can do that for you. Therefore I called YP back to cancel and I was told that they could not cancel my contract. I then decide O.K. if they won't let me cancel I will just cancel my card so they can not charge me. I knew that I could cancel within 7 days and wanted to just go ahead and get it done. I let my salesman know and he told me that I had to allow them to do what they promised although I had already canceled.

I signed up with Dex Media because I was told all these great things they could do to make my phones ring. After several months and no new business, I started to question what they were doing. After many attempts to fix the ads, still no new business. I was originally told it was a month to month agreement but soon found out that they locked me into a 1 yr agreement that they wouldn't let me cancel even though the ads were not working at all and they were not doing anything to help me out. Well to sum it up, I will never do business with Dex Media again. They promise you the world to get you signed up and locked into a one year agreement but then do nothing when the ads are not working.

Just a warning, an oral cancellation does not guarantee your advertising will be canceled and when you cancel verbally, they don't inform you that they are not canceling your advertising. It does state in the fine print that it must be a written cancellation and because I verbally cancelled, and the woman I spoke with accepted the cancellation, I mistakenly assumed it was cancelled so now I am paying for another year of useless advertising. A little bit of deception playing on my ignorance. I got played and lost. Please don't let the same happen to you. Just my opinion, Dex is not a straight up company so if you're dealing with them keep your butt covered because they do play games.

Decided to advertise with Dex one last time because they were offering to do a commercial shoot at my business and put it on their YouTube site. After much hassle, we finally got the video shot. Then Dex lost the video. I requested a refund or cancellation of my contract due to their mistakes. The customer service rep said they could not do anything about it and tried to play the video off as a "free" service. Now I feel that they have reps going on media sites giving poor reviews to companies who stand up for themselves, which happened to us. Avoid advertising with this company, please.

Our company has advertised with Dex yellow & white page ads for years & we currently are running ads in 5 different Dex books. We were running an internet program called Dex Guaranteed Actions which ended 10/2013. I was surprised when my last two bills have $1.075.20 labeled Dex Guaranteed Actions. My first call to Nancy in billing. She agreed there was mistake on bill but that she had no authority to make changes or corrections. I was then transferred to Erica in claims. She said billing is correct; that we must have signed up for it. I then sent a letter to Dex Client Care. Today I received a call from Erica & she said she is sending us to collections; that she doesn't need to explain anything and that Dex doesn't need to put things in writing; that if I wrote them again it would come to her desk so there was no use sending a second letter. Have never been treated so rudely by any company representative.

I trusted Dex to do their job and take care of my advertising. The right way. And now I'm stuck paying a bill that doesn't bring our company any business and is completely wrong. Do not use Dex.

We have been paying a monthly fee for blogs and articles. Linda, the account rep, said that these items were searchable and connected to the business website. This is completely false. NOTHING about blogs or articles can be found on the company's website. When I asked about this, I never got an answer or help or even an apology for substandard service. No one at Dex bothered to investigate why no blogs or articles were on or linked to the company's website. I cannot find a single thing Dex has claimed they have published when I search out the owner's name or the business name. As far as I'm concerned, Dex has been lying to us about marketing services that are not even helping out SEO stats. Our ranking and SEO stats are from other sources that Dex is taking the credit for it.

We were unhappy after signing up with Dex after our third year realizing we were getting ripped off - no calls to sum it up. We tried to cancel many, many times but they wouldn't let me. A judge ruled in favor of DEX, $10,000 + $6,000 lawyer's fees + $1000.00 we paid to my attorney. There is no justice! What am I supposed to do? I have a 2-year-old daughter.

I signed on with Dex for website development and SEO. They created a nice website. That was about the extent of the service I received from them. They told me they had several avenues for SEO. I asked what they were doing for my site to get my SEO going. The SEO department consistently told me that they couldn't tell me specifically what they did, but that it took time. Every month I would call and they would tell me the same thing. Then I went looking around on my account. I found a page that should have listed my SEO functions and it said SEO not available.

I wanted a printed ad in my local phone book. A saleslady came to my house and told me that they no longer do just a printed ad and said I must have Internet advertising. It was a package with the small book, which I told her I didn't want but she said it was included. After seeing mistakes online I emailed the salesperson and she assured me it would be fixed. It wasn't and to me the ad was worthless and the proof of that was there were no calls. When I called and explained that this had made my advertising worthless even though they could fix the online part I told them I never wanted the online part. She said, “Why did you get it?” I said, “What do you mean? I was told I had to get it.” In short, the ad contained incorrect information and I was lied to. I sent an email to Christian and told him what happened. I am also sending a letter to the Attorney General about this. My email to Christian follows: