Thryv Reviews

DexYP has helped me over the years and I liked their service. I had them for the website and the website app. Their rep was very good at explaining everything. I had a very, very good experience at the beginning, and I just need to call them back so they can refresh my brain as to how to go back to check my messages.

We reached out to DexYP for advertising purposes and the customer service was good. We have a lot of our patients come in from just searching for us in the Yellow Pages website or seeing us in the book.

We’ve stayed with DexYP with whatever name they’ve had through the years and we would have our basic company ad in the book. They would call to renew and now, it's simple. They just send something to sign in the mail. They would tell you how the ad appears and the new price and if you agree, you don’t do anything, which is fine with me. It's hard to know what media source people use anymore or whether they go on the internet or just word-of-mouth but DexYP is reasonable so we’re going to continue to use it. Some people are still old school and they like to look it up and I do too sometimes.

We have DexYP for some marketing and digital awareness nationally, and right now, we are doing brand awareness and search engine optimization with them. They have performed as expected. Also, our experience with their customer service reps has been well.

We have been part of Thryv for about a year, it's been a horrible experience!! They promise lots of stuff but never get anything set up. Once you pay them you will never hear from them again, sales rep disappears and you will never hear from him again. Save your money and go with a company that treats you right and does what they say they will do.

We've been with DexYP for at least a year and, so far, it's a good partnership and it's going great with them. Our company reached out to DexYP for marketing service, to try and get a larger audience to know us, see us, and know where to find us, based on the business that we're in. The experiences that I had with the reps were awesome and very positive. They went into great detail as to what their services were and what we were getting based on the cost that we were paying.

DexYP does our website and all of our advertisements online and Yellow Pages, and they have been wonderful. They go over our performance once a month, and they have really handled any problems we have had. Having them is very valuable, and we have not had to worry all about what they are doing. We have been with DexYP for as long as I can remember.

I have called the number given on renewal letter sent to me. I have called twice yesterday and today and gave my phone number to call but no one calls me back. They say they are with other customers but if they don't call by the end of today I will not renew. I see from reviews I am not the only one with this problem. In my business if I don't return my calls the potential customers call other shops. DexYP you are not the only means of advertising. If you want to keep the customers you have, call them back.

We liked DexYP's salesperson who handled our account for the past 15 years. DexYP has been hosting our website and then forwarding our slates. Their service has been valuable.

I have been advertising with the YP since 2009. I noticed late last year the book had been taken over by DEXYP. I didn't think much of it as my bill remained the same. Every single year since 2009 I have been contacted by an agent to make sure I was happy with my ad and if I wanted to make any changes for the following year. I realized the other day that I had not heard from my agent recently? So I checked my bill for January and to my shock and utter amazement they had decided to Auto renew me!!!

A DexYP case manager came over to discuss account. She was very rude and could not explain "ALL the errors in their advertising". Company does not pull up no matter where I search! Plus he was listed as a basement remodeler, and is actually a basement waterproofer. Discussed this with case manager to no avail. I asked for phone number of her supervisor and she gave a toll free number. When I called that number from the business line, it said, "Sorry do not recognize this business!" Yet the business number is listed on the statement. The case manager said and I quote "You can call that number but chances are they will send you back to me".

We worked with DexYP for print advertisement a long time ago until their business evolved. We got an account rep that we deal with and she has always available for questions and she would do a monthly meeting to go over where we’re at, how many clicks we’re getting, what we want to target and things like that. It’s been valuable. We’ve seen more internet exposure. We have custom ads on Facebook available that they helped us out with. So far we’ve had good success with them. We would recommend them.

I’ve always been a fan of Dex Media. I’ve used them for many years for something in one way or another. The rep we worked with, Blake, was knowledgeable, helpful and does everything I need to do. He takes good care of me and knows me. He's doing the search engine for me and he's good. Google is the one that controls all of it as far as money and jobs and everything. They have a stranglehold on the world so you have to work within the confines of somebody else. You’re digging for gold. They own the mountain and they’re going to set the prices double. But DexYP did everything within the scope of what they could do. Thank you Blake.

I thought that Dex Media bought out Verizon but what happened was they changed their name to DexYP. Because of the name change from November to February I wasn’t sure who was who and I got behind in the payments and I had different people contact me. I made the payments to the right place about two weeks ago. There was a local representative that I worked with and she said that I have a website and a web presence and then I have a listing in the phone book. She was supposed to hit all those other medias for me and I signed the contract to stay with Dex Media. The lady that I met with for two years now, at least is a good. She's a sharp little gal and she told me I was getting my money’s worth. Other than the name change I’ve been satisfied. I’m getting what I’m supposed to be getting on that contract.

I have been advertising in the Coeur d' Alene, ID Frontier phone book through Dex YP for several years. A sales rep has always contacted me to check that we were happy with our advertising and give me the opportunity to receive a discount by paying for a full year in advance. This year, I did not get a call nor any communication that my ad would auto renew. The contract that everyone signs says that it can do that but that is not how communication has happened with my account. I do not want to renew as so few people have home phones that this particular phone book is becoming obsolete. Very few people use it. I have contacted Dex with no satisfaction. Totally no help. All they want is our money with nothing to show for it for us. We have had almost no response to our ad in their book. We advertise in another book and get very good results. I am very unhappy with Dex and would not recommend them to anyone.

Thank you Ed, for escalating this matter and the YP Rep that you sent to us was wonderful. YP responded very quickly to our review and we were able to resolve the issue together in a very short time. The YP rep was very professional, kind and listened to us. We went from feeling stuck to "let's work together", and get this done. Thank you R for all your help. We are very pleased with the outcome and appreciate having this forum to ask for help. Thank you Consumer Affairs.

We’ve been with Dex for a long time and I recommend them. They’re very helpful with their social media, search engine optimization and keywords. We also do custom videos and display ads. The representatives are courteous and informative too.

DexYP reps were very personable. DexYP has my website and they have Facebook posting too. I use the website portals and there are a few other things through the portal that I also use, but not as consistently as I probably should.

I received a letter dated March 6, 2018 which arrived in my mailbox on March 23, 2018, saying I had until March 28th to cancel or approve a charge. Although I called several times, I was unable to reach the person whose name and number were on the letter. The backup person she gave me in her voicemail had a disconnected number and the email bounced. I tried to call the corporate number, and no matter what option I chose other than sales, I got directed to a busy signal. The sales person said they couldn't talk to me about my 'account'. If you look on the BBB site, they have hundreds of complaints like mine, and ONE nice comment, so whoever is associated with this scam has at least one friend. DO NOT DO BUSINESS WITH THESE PEOPLE.

I signed up November 11, 2017. I called December 20th because NO ONE had bothered to call me but they sure charged my credit card! January 3rd I finally got a hold of a person and my "customer service rep" forgot about me. Well, I don't want to do business with anyone who can't be bothered with even emailing me for my business. I spoke to Jennifer a supervisor and had my account cancelled. Guess what? March 11th I get charged $59! And TODAY (3/26/18) I get ANOTHER bill for April 6th for $59! Seriously! You can't be bothered to even email me when I'm PAYING for YOUR service but you sure can BILL me?!? I've been trying to call but the 844-339-6334 number doesn't work. It keeps hanging up on me!

We have used DexYP for many, many years and we just transitioned into webpage when they started offering them. They do our webpage and they post on our Facebook page for us. They have access to a lot of other stuff, we just don't utilize them. Our account manager is very good. Every time we have a concern or anything we need help with, it's taken care of right away.

DexYP does a very good job in doing our company's website, banner ads, SEM, and the phonebook. The rep that comes here in the office to discuss our phone has been great. But I thought that they would be doing more with my website without me having to call all the time to change stuff.

I've been working with DexYP for five years. I wasn’t happy with who I was using. We weren’t using anyone for the SCL. So, I needed someone to do SCL and I needed a new website. So, I figured it’d be easier to have one person do it so I went to DexYP. They do a great job. It’s very nice that they call me every month, and then, discuss the things that go on in my campaign. So, I’m always on top of everything. And they change it to what they feel is best. I do recommend DexYP. They are not the cheapest, but they have a great team.

We’ve had DexYP for a while and we decided to stick with them. We like their personal touch and our experience with their customer service has been excellent. They’re very personal and attentive. They follow-up and they continued to stay with us when we dropped the ball. We have the search engine marketing and just an all-around larger digital or social media footprint than we have. They just have a lot of value-added programs that enable to go out and capture some extra clients for us through getting us out there and getting some reviews, and just kind of driving some business through our website.

I've been in contact with my "representative" and the three supervisors above him for 2 months now regarding a bill we received with an incorrect charge. We recently signed a new contract and have been charged above and beyond the contract rate each month since then. I've called numerous times each week for the past 8 weeks and not a single one of them will answer a phone or return a phone call and nothing has been done to remedy the issue. They skirt around the problem and the handful of times I have heard from someone, they tell me it is being "worked on" and that I should hear from them soon.

I'm an old fashioned guy and I still use the phonebook. I use DexYP all the time and we still have our own phonebook for our town. And it works fine. You got to have the yellow pages when you're in business. When someone wants to look up your phone number, they look into the yellow pages. DexYP calls me to renew my ad and they have always been very nice. If I have changes in my ad, I put them in. For years and years, the yellow pages has been successful for our business since people can find us. Their price is right and the quality is great. The print is large and looks good. It's nice where people can read it and it's very simple for old people to look what they're looking for.

I needed my name in the Yellow Pages. I got my daughter to get me DexYP's service and so far, I'm not dissatisfied with them.

Our company maintained an account with Dex for many years. We had a good rep. He left. Since then it was a revolving door. We were never contacted about our account, never contacted on time regarding renewals, etc. I requested a cancellation of our advertising in Sept., 2017. I was told I had an "automatic renewal" for Digital advertising (news to me!!!) and that the credit card charges could not be challenged or canceled by me, that only Dex could cancel the account. Six months and more phone calls than I can count, the contract is finally canceled. Interesting, they could charge the account automatically, but they had to manually request a refund. I would NEVER recommend advertising with this company. We kept the ad in the directory for company identification. We never received one inquiry, and there was zero benefit to any online digital advertising.

I advertised with YP 10+ years and did not have any issues in the past with their services. I will say that if you have a legit issue and you kept track of who and when you talked with your sales rep. I recommend you stay consistent and demand the lower managers escalate your issue to be investigated and reviewed. There are higher level managers that do care about you as a customer and will look into what or where the misunderstanding was if a floor level sales rep made a mistake or maybe the rep just plain didn't know about a company procedure when you talked them. The higher level management will professionally handle the situation appropriately, though you do have to stay persistent with insist that your issue be reviewed.

A DexYP guy came in here and explained to me what they do. I signed up and they told me, "You won't have any more phone calls from Google Listing and those places that call." And then he showed me the website that they recreated and it was beautiful. However, we still get those calls three times a day among all the other calls that tell us our computer's broken. And, I don't like their customer service. For what I could afford in my budget, they just put little things in there every so many days. There was a girl that went on maternity leave but before she did, she showed me how to download textures but she didn't let me do it. She did it herself and she did it so fast. I'm not that savvy so the most I got was to add contacts from a contact list.

A DexYP sales rep came in and had some offers. We already had a website and he came in and showed us their options for websites. When they were interesting enough, we decided to give it a try. Everything was pleasant and so far, their service has been very valuable to us. They've always been helpful if we have any issues of any kind and whatever problem we might have, they're always willing to figure out a solution or get back to us right away. The best thing about it is they are pretty hands on and they take care of everything with minimal effort on our end, which is quite nice. We've had nothing but good luck with them.

We advertise through Yellow Pages and through that, the rep helped get us involved in DexYP. I felt very comfortable with the gentleman and because I've worked with him for several years, we're able to banter back and forth. It's not stuffy and it's a very easy relationship. They gave us ideas initially and from that we decided what might be a good way to go. They are not pushy too. They just give me the facts and help us to decide if something is in our best interest. We use them for advertising, getting help in social media and helping us to determine if that was a good idea for us. The service appears to be very valuable and I'm very pleased with the service.

DO NOT USE THIS COMPANY or their "Thryv" service. You'll be locked into a year term with ZERO results. The salespeople are trained to sell this as a fix-all solution that does NOTHING for your company. Online listings Management that they provide through YEXT is a JOKE. It will not drive business and you will be paying DEXYP for nothing. Oh and if you want to cancel GOOD LUCK. The company is a sinking ship. Invest your money and time elsewhere.

We've worked with our rep, Danielle, for quite a while. She got assigned to us and she does a great job. She's very knowledgeable about advertising on the web and phone book. We're happy with her service. That's why we're sticking with DexYP. Initially, it was phone book advertising, and then it's spread out in the web advertising. It's been a good change. And we get noticed. That's the whole point of advertising. So they're doing their job. They have good customer service and they've taken care of us for almost 20 years. We're happy with them, so they don't have to change a thing. I recommended them to quite a few people over the years as well.

We were trying to get as many people in our store as possible and everyone recommended Dex. Our friends have been using them for a while, too. So far, Dex has been great. We see the number of views that we get. And also, now that we're going to be setting up a video shoot, it's going to be really perfect for where we are in our area, where we're located for the younger crowd who tends to be more tech-savvy. So, trying to connect with those internet people is going to be really important.

The services that we have in Dex One have been good. We've had a really good experience and I would recommend it.

We've been in business for about 39 years now and I've been with DexYP probably since the beginning. They're doing a media program for me online with Google and I still do some text in the phone directories with them. They're a big portion of my business to get my name out there. They are helping me out and as a matter of fact, I was so impressed with their stuff that I dropped one of my competitions and got one of the books out just so they can handle more of my product. Sean is my representative who comes in and calls on me. He lines all my new programs up with me. He is very knowledgeable and has set me in a couple of directions that I'm very thankful for. And then, Heather is my inside sales person and she is just fantastic.

DexYP is helping us with the website, search engine optimization, and some advertising online. We have meetings every month to see how everything's going and so far, everything has been great.

Went I went online, I set yellow pages up through SuperMedia -- DexYP has gone through a couple of changes since then. Over the years, for the regular check-ups that they do, they call in to see if anything needs to be changed, and they also advise me of whatever features they have come up with. A couple of times they also addressed some problems. DexYP has worked out pretty well. Our experience is positive.

Terrible service, beware!! Most recently, my website went down for 4 weeks, no one knew why. It was Dex's fault. In the meantime I lost all online advertising, 4 months later it's still not right and no one is willing to do so.

They promise you a lot of results yet all I've seen is DECREASE of traffic on my website. And when I emailed or try to contact them no answer! So I tried to cancel and their response was: we have a recording that you agreed on 12 months. Yeah! 12 months of results, not just a contract. If you're looking to get a good marketing STAY AWAY from DexYP.

DexYP was doing marketing stuff for us two years ago. And then, we wanted to change our website and we wound up going with them. There was a nine-month period in there where we didn’t have service because they were not following through on what they needed to do. And then finally, I talked to the right person and since then, it’s been great and they’ve done a really good job. That was when they were first starting to do the website for us. I would give them the changes or what was needed to be changed on what they had come up with. And I wouldn’t hear back for a couple few months. And then, I’d hear that person was no longer there and another person took it and that happened again.

We had a salesman that's with another company, got over to DexYP, and brought us over. So, we decided to give them a try and we've been using them for a little while. We use them for advertising on Google and they help us with our Adwords campaign. Also, we're still in the yellow pages. Everything has been good.

DexYP has the best price and we have their services for the book and the SEO. I’ve been dealing with Derrick who is my contact and I can call him and he lets me know if anything’s wrong. It’s a local thing. Overall, the experience has been good.

I advertise in two different yellow pages and DexYP does one. Their customer service has been fine and their service is of good value. If you’re interested in yellow pages advertising I certainly recommend them. It has been a satisfactory relationship with them.

We've been with DexYP for a long time. We use some of their online marketing posts and banner ads and YP in Dexmails.com. We also use them for PPC management. Thus far, I deal with the PPC people on a monthly basis and my interactions with them have been very positive. DexYP's service has been very valuable to us.

I have been contacted by a representative of the company and able to voice my concerns. Just disappointed that as a paying customer it took so long to get some answers. We were able to work out an agreement to finalize things.

I've known Dan for years and he was a salesman from another company who went to Dex. We talked about the possible options and it worked out. Prior to that, everybody else who had handled our website never followed through. They didn't live up to what they told me they were supposed to do. Now, Dex does our website and social media posting. But there's a problem with the latter. It has a very high cost when you're looking at customer acquisitions. But I'm dealing with my contact on that. We have a phone meeting every month and we talk about changing and removing stuff or concentrating in different zip codes. Everything is like throwing a dart at the dartboard and you hope you can make a connection. It's not my forte though, and with Dex, I don't have to do it myself. It's a work in progress and I'm pretty pleased overall.

When we first started with DexYP, Martin had contacted us about the Yellow Pages and he explained the difference. We were paying multiple accounts so we consolidated everything with DexYP. We were doing fine with Martin but then there was some confusion as to the billing when Justin took on board. We are also having some difficulties right in our financials and we thought we were caught up. All of a sudden we’re shut down so I’m not very happy. We had wonderful experience with DexYP and it did exactly what I needed to do when we’re getting ready to do some really neat things. It’s unfortunate and I’m very disappointed that our relationship has ended because it really has affected me in my job.

We are a commercial roofing company and we reached out to DexYP when we renewed. We use the basic Whitepages and it's been fine. I'd recommend them overall.

We use DexYP services and we have our little account manager person who calls me once a month. They've been good to us and there’s a lot of different aspects there.

Before it was DexYP, it used to be the regular yellow pages. We got their service to be in listed in the yellow and white pages and we never changed our listing. Their service is very valuable to us and even after they became DexYP, we kept it.

We do our advertising with DexYP and they handle our website. Their services have been pretty valuable. They're able to track customers that go to the digital media to get to us or that go through print. So, we can differentiate between where our customers are coming from. And once a year, we have a meeting with them to go over any questions or concerns to see how they can help make it better. It's normally over the phone and lasts about over an hour. It's a conference call with one of their designers or a Dex rep and us. We sit down and each person is on their computer looking at our website seeing what designs can be changed to make things a little bit more desirable. We have control of changing our website if we want or we can call them and have them arrange it for us. We've done this for a few years now and they handle our questions or concerns in a pretty timely fashion.

We got DexYP to have assistance in marketing, and it has been really good. We'd rather pay someone to do that role as opposed to us doing on our own to get more patients. There was a lot of change over for about a year with my representative, which was frustrating because then they have to keep calling to introduce themselves and it was annoying as it took up time that way. But the actual monthly reviews have been great and I’ve had the same representative for a while now, so that’s been easier. Having DexYP's service has been valuable and our overall experience has been positive.

The saleswoman came to my office to make her sales pitch and fed me loads of false information resulting in a 2 year dispute and me surrendering $1320 for nothing. She said she needed my credit card to secure my spot on their website because there were very few left, "But don’t worry. You can cancel anytime." Long story short, I called her to cancel, she said ok and that was the last of it, I didn’t get charged anymore and that was it, right... WRONG!!!! For 23 months now I have been fighting with this company and they have THE WORST customer service on the planet.

We do the yellow pages and then the digital copies with DexYP. Everyone that I've talked to has been very pleasant and helpful. I get random phone calls. DexYP provides good value to our company. I get random phone calls. We have a lot of locals but are kind of repeat customers.

I have been going round and round with several different people at DexYP. First they "update" our website for whatever reason and SPELL OUR NAME INCORRECTLY making us look like complete idiots. Our business has "therapy" in it they spelled it THERAPHY. Several patients have commented on how our business name is spelled wrong. Not to mention documents went missing for our patient's to fill out and incorrect contact information is listed.

We have been with DexYP since 30-some years ago and we have been having a good experience with them. They recently helped us with yellow pages ads and their customer service has been real good. Their service is a needed thing for our company and we've never had any problems.

I got DexYP's service for the search engine and their service has been fine. Plus they offer a wide variety of services.

Always have advertised with YP. Never any problem, just that phonebooks are getting smaller and smaller and were not getting a lot of hits off our internet listing with them. So when they called to re-sign up for the next year (no thanks) told the rep Matthew ** that I was thinking about canceling them and just making a web page. He suggest that they could do that for us and take us out of the printed page and just keep us online ad. Had to pay them with a debit card to sign up for this one time fee and then we would be billed monthly.

I've been in business for 11 years and I wanted to be in the local phone book so I got DexYP's phone book service. They have a very professional team and they've done a very nice job.

We've been DexYP customers for seven years. We have a website with them and we're in the yellow pages. Also, we have our Facebook and Yelp with them. While their services have been fairly valuable, we've needed to be more aggressive with the company to make sure that we're getting bang for our buck. Sometimes, I get calls from them for SEO stuff and at times salespeople come to renew but DexYP should come down and be more hands-on on what I can do online to attract more customers.

We use DexYP to run our website for seven years now. Their customer service has been great. Before, we were having an issue with our page loading and we called in to a guy named Thomas. He's in-charge of our plan, our website and he helped us get the issue straightened out.

We needed to get some advertising and we were originally looking at phonebook listings for the most part. Then once we found out that DexYP can have the foot websites in that, we decided to go that way too. We mainly use their service for search engines. We have good customer service experience with DexYP and they're responsive to everything we want to do. For what we want to make, they make. They've been friendly and helpful. Their service has been valuable and quite a bit worth to our company.

Our company has been advertising printed media with DexYP for many years and then they approached us regarding their online service for the website. We were looking to create a new website and have an E-commerce site and we were told that they would have a shopping cart and everything for that. But it's been two years now and there's still no shopping cart, so the people can actually order our products they can relate with it. They keep saying that may come in the future but we haven't seen it yet. So unfortunately, we haven't really had much of a change or any increase from using them. Nonetheless, their customer service is decent.

DexYP reached out to us. It was easy to set it up and easy to work with them. Their customer service team has always been helpful and knowledgeable. We haven't had a whole lot of feedback from it. But I'm satisfied.

The customer service at DexYP is very good and they're always calling to make sure we don't need anything and the advertising keeps going well. So, they're on top of it. We were looking for them to market ourselves through search engine marketing and the yellow book. Their service has been valuable to our company and we have an increased traffic.

DexYP is great. I use their service for my website and they've made a good setup for me. The rep that comes by is also great. I finally got a guy that knows what he’s doing. Between him and my son, they know more about setting up my website, which is coming out shortly, than I do to stimulate the new business. I’ve been with Yellow Pages for over 25 years and they always bring in business. They reach millions of people. Now that DexYP bought their advertising part, they're very important to me. I found out that Yellow Pages doesn’t deliver books anymore for the most part and what they do is they advertise on the internet. Everything’s going in the net now. I've also recommended DexYP to a couple of people. Their service is terribly expensive, like Yellow Pages, but at the end of the year, you're doing good.

We’ve had DexYP for a while as our web provider. I deal mainly with Dajuana and she's great. I've had good communications with her. She’s always friendly and helpful. She loads things on our webpage or the Facebook link. Right now, the only thing we use it for, because of the time constraint, is just having the webpage and being able to put pictures on it. We use the drive connection a little bit but not as much as we should because we haven’t loaded a lot of e-mails on it where messages can be sent. We’re a small business. We only have four employees and it takes time to do all of that. Also, DexYP's service is expensive and we had a problem with the name of the website. There was some lack of communication between our rep and the people that did the webpage.

We've been involved with DexYP for eight years now for advertising and recognition. We mainly use them for the website, searching a bunch of stuff through them. Their customer service reps have been competent, and I am happy with our experience with them. DexYP has been important to the company.

DexYP works well with us. We enjoy it, it helps us bring in patients and the platform is really user-friendly. I learned the software, the platform and we just stick to what we know and try not to switch up too often unless it has problems. But we haven't had any complaints that's why we still have it. We use the website a lot because it helps me do the marketing. It's a good tool to have in my back pocket, which makes my job easier. I don't have to think about it too hard. I just play around with it and do some notes and then go out and make things happen.

DexYP is handling our website and they're good. We haven't had any issues so far.

This issue has been resolved!

We're trying to market everything, get our website up and running, get to the top of those Google results, get the patients in and DexYP's reps have all been very nice and very helpful in whatever way they can. It's simple to get through to them and they answer immediately. They are good with getting back to you. For the most part, DexYP is doing what it's supposed to do. We all wish that we could have some crazy, amazing results where I'm getting 15 calls a day from them but I don't want to hold them up to that standard. So, I for what they do, I think they're doing a great job. They're a little pricey though. We get other people calling in and they offer things lower but I don't know 100% if they have other things that they're not telling us. But I don't want to leave DexYP because they are efficient in other aspects.

I've been in the Yellow Pages forever and DexYP was switching over to doing some online work, and I wanted to be well-positioned online. I have my own web page, but they were helping to put it in the search engine and they'd pick it up better. There are different firms that are doing that, but I stuck with DexYP because I had been working with them before. So far, they've been good and they knew what they were doing. Everything has been working fairly well and I've been getting some referrals through them. I've been satisfied with DexYP and I'd recommend them.

Dex Media is a scam! This business is full of liars and they will not let you out of contract no matter what they say. They will hound, stalk, and threaten you. They will destroy your business, if that's the only way they have to get you to fulfill the contract they refuse to let you out of. STAY CLEAR OF THIS COMPANY!! We were originally contacted over a year ago to sign up for a trial period of 10 days and if we were not satisfied within those 10 days we could cancel at any time, with no strings attached.

All my customer service interactions with DexYP are always really positive and friendly but I'm not very pleased with what my results have been on the website if this has anything to do with that. We're not being found under the headings that we've discussed with our keywords so that's why I was needing to call somebody. If I put "blinds" I'm not showing up for pages and pages and that's not good with as much money as we're paying every month. We should be towards the top, especially in a market the size that we have. But the people I've talked with have always been really good and positive, very thorough and very accommodating. I have never had any issues with that side of it.

DexYP's customer service has been fine, so far. The first rep I got was completely unresponsive, so they replaced him with somebody else. The regional manager came in and spoke to me. I got a new rep and she seems to be good. DexYP is good. Everything seems to be where it should be. However, I canceled their print service three months ago and they were supposed to take the print service off my bill. Their rep said it might take a month or two because they pre-ordered the print. But now, it's February and I'm paying for it up until this point.

DexYP's customer service was great. That's all I use them for. I just pay the bill and they keep putting ads in.

DexYP was somewhat attached to the advertising that we had done through the phonebooks. Then, they kind of stepped in and took over for our online advertising and our website. One time, we sent over some information to be added to our website and the one rep who took it was assigned to another area but had not forwarded any of the information. So, it took longer to get it taken care of. But so far, when we reached out to them, we've been able to and any issues that we had were taken care of.

DexYP was introduced to us when we went to renew our Yellow Pages. Then they did the development of our website. And when we need updates or we have issues we reach out to them and they're responsive. But sometimes I've reached out trying to get assistance to get things interfaced between the software that we use and Dex Media and responses have been slow. We generally get through it but it's not in the timeliest of manners. But overall DexYP's service worked out well for us and we're pleased.

DexYP does our advertisements for the phonebook. I usually just meet with their rep and so far, he's been all right.

We refinish and repair furniture. We were with them before when they were just Dex, and either they incorporated or did something, and all of a sudden they were DexYP. Everything went the same as it always has, and I haven't been unhappy at all. I'd recommend DexYP, and I'll tell friends that it's a good thing to have.

We've been with DexYP for a number of years, even before they had that name. We reached out to them for business due to their reputation, more than anything. They've been doing good and the traffic from their services has stayed steady. The customer service has been outstanding. The reps have been fine and very easy to work with, and I've never had a problem with them. I've been very happy with the service of DexYP.

Going into business with them my intentions were to - purchase paid positions. Jason ** was my Marketing Consultant, he explained ad packages with me stating I will have a paid ad in - Yelp, Yellow Pages, Dexknows, and Superpages. With the Thryv.com package system included. So I purchased this package, the thryv.com system did not working. A month later we canceled this package system; and purchased another package system that was supposed to include "Paid ads!" for Yelp, Yellow Pages, Dexknows, and Superpages. After purchasing the second package Jason and then tells me, "Oh you won't have a paid app for yelp," and honestly that's why I purchase this package - So then I said, "Okay. What am I paying for?" He said paid ads in - Yellow Pages, Dexknows, and Superpages.

We’ve been dealing with DexYP forever. We have Facebook, we have the phonebook forever and we went through the website too. I meet with their sales guy once a year to go over things and also, there's one lady that contacts every so often and wants to know if we can do anything or need anything changed. Their customer service reps are good. If I have anything I know I can get a hold of somebody to talk to. With DexYP we get good exposure and I’m happy that we do well on the phone or online.

A necessary part of doing business is the advertising. I dealt with DexYP for phonebook service and their sales rep was fine and quick. I've had them for a long time and it has been a good experience. It's the one to be in.

We’ve been dealing with DexYP for ten years now. They do a Facebook post for us and it’s more like a digital campaign service. Their services were cut back over the years but overall they are still doing a good job. Everything is fine including their customer service and we’re satisfied.

My dad started our business close to 40 years ago and back then, the only way to advertise was via Dex, but it was hard book. Then internet came up around and Sheryl, the sales rep at Dex, took me under her wing and she was amazing. She really liked me in every way and she took good care of me. At one time, three years ago, I had three different websites and I was paying a lot of money for them, but they weren't doing anything for me. For quite a while, Sheryl kept telling me it would be better for me to drop those websites and just have one, and let Dex take care of it. She was correct. The one website that I have now is so much better than the three websites that I had before.

DexYP is wonderful. I talked to Curtis from DexYP and he’s a great guy. He tried to do what he can to help you. Our salesperson from DexYP is a very nice girl as well.

The people at DexYP have been helpful and I've got everything set up the way I want it. We have Facebook business page and they seem to be pretty happy with it. DexYP does a great job at what they're doing.

They called me, and I agreed to try the product. When I was called to onboard, I realized the service didn't meet my needs so I canceled. My credit card company refunded my first monthly fee, but Dex keeps invoicing me, claiming I have to pay for the whole year even though I never used the product.

On our first year with DexYP, Myra, the outside rep who gets paid a commission on getting me, did us up a little print and asked me what I thought of it. I told her the changes I wanted, which I also did in the proof that they sent me. I had to mail it back which made no sense in today's day and age when we have email and everything. But, I mailed it back and it never got done, so my print was in the three books and it was in within that for a year, and correct or not, I still wanted it to be done. So then the next year, we came up to renew and I told Myra that every part of it was a pretty awful experience. She then said that she would personally come by every five to six weeks to help me through. She gave me the print and asked me and my father to review it, and she would come by in the second week of January. I also told her that doing this mail by paper was silly because it must've gotten lost in the mail because she didn't get it last time

I like the way DexYP presented themselves of what they were offering. And they got better over the years. From the beginning I was paying a lot more money than I should have with Verizon before it changed to Dex Media. But then I met with the new rep and he showed me everything that they were offering. I was impressed with everything. And everything was exactly as I was told so I didn’t feel like I was manipulated.

YP's advertising DexYP is excessively charging us, we were promised we can cancel but they don't return phone calls after months of trying to reach them. They auto renewed our account without permission and will not allow us to stop services for advertising that does not work. We need to cancel and obtain a refund on the $3000 they are charging us! They are crooks! Promise you the world but you get the runaround when trying to contact them. They sound sympathetic when you call but they just make you repeat your story 100 times with 100 different people and nothing ever gets resolved. I have been trying to cancel services for 4 months now without a solution!

DexYP has been the representative for our local yellow pages. Since they come with the yellow page ad, we could not get rid of them unless somebody else tried representing the yellow pages. We've had DexYP for about 12 years and we've followed them, even with the different name changes that they've had. They’ve changed names two or three times, but this has been seamless and hasn’t impacted us at all. I run the same ad with them year after year. The rates have gone up a little bit every year, but these have been reasonable and we've been happy with the results that we got.

When I agreed to the contract over the phone I was told I would get calls. I get 1 call a month if I'm lucky. I'm also getting calls from out of state and my area. I was told I could cancel if I was not satisfied. However I can not get anyone to return my call. I've tries multiple times.

We have advertisements for the Ocean County yellowbook with DexYP. There's a lot of older people in retirement communities that are not big with the web or computers, so they benefit most from it, which is why we keep it. They're used to their phonebook for information. Everyone at DexYP is very helpful and knowledgeable. They follow up when things are going to renew or something opens up. They always call, so they have their things together and they're very organized. We're very satisfied.

I am the marketing manager for Monkey Joe's. We recently signed up all 43 locations for Thryv after our "sales" guy promised us services in our package that we are not getting. We have been extremely disappointed and would like to speak to someone other than the assigned sales guys to our account.

DexYP had a good program for us, and it's been a couple of years since we've been with them. Last year, we did the phone book as well as the web page and the whole thing. The customer service team was great whenever I needed something. I had a good talk last week with the gentleman. I got his email, and alI I have to do is send him some pictures and he can change things for me. The easier, the better for me. It would be great if prices could come down, but everything is done good. With DexYP, we seem to get a few more phone calls, which is basically what we're looking for. I just need to figure out how to see who's been getting several emails and make sure they're seeing it on the website or exactly where are they seeing us.

We've been with DexYP since day one of our business. We did yellow pages ad with them and now they're doing our website, which is part of our advertising. Generally, our experience has been good. They have always been good even though it's a little expensive. DexYP is very valuable to us since they're our main source of advertising. However, it's hard to get a callback from the young lady that handles our online stuff and I don't get a response until I send another email.

After many attempts at resolving unsatisfactory service and unaware of a contract between DexYP and my business. Finally all has been handled in detail, a full refund has been debited to my account and a confirmation of stopped future services. I have to say it was very stressful and overwhelming to get the situation handled. I am pleased with the outcome and overall conclusion.

I was looking at having display ads, business ads, and Internet presence through DexYP, and we just expanded from their provider from the local print phonebook. Their customer service has been good. Anytime I want to change or had a question, they've always answered. DexYP's service has been good. It has helped us a little and some people had seen it. Their ads have been better than other things they had in the last couple of years. Overall, DexYP is a good company to deal with and I'm happy with them. But like anything else, people should do some research with anything before they pick on who they're going to go with.

DexYP reached out to me. I'm a roofing contractor, so they have me down there as a roofing contractor. Their reps were helpful, knowledgeable and friendly. I've been happy with my experience with them.

DexYP has handled all our phonephone ads for years and then we continued using them. They run our website, too. When we first got the website, it was great. I was able to log in and update myself and whatever. And then for the past two years, we got busy. They changed formats and companies and everything. And now that it's winter time, we're sort of slow, so I was trying to add stuff to it and I couldn't get in touch with anybody. But the website is valuable. I'm happy with it. Customers get our number, and they call us.

I signed up with them in mid August 2017 and they launched the services on 9/22/2017 and at the time of contract I was given the option of 90 days opt-out with no penalty. A week or so before the expiration of my 90 days I emailed and called the customer relation to cancel, they kept charging my credit card and wouldn't honor their own salesman's opt out option. I had to stop the payment with credit card and I'm still going back and forth with them. My advice: STAY AWAY from DEXYP.

We were contacted by Dex Media for yellow page book advertising. They said they forgot to put the ad in then offered my wife digital advertising on Google. I never got back to them & didn't authorize the advertising & my wife is not a owner in my business. I called & told them I didn't want their advertising because they dropped the ball. But they keep billing & harassing me.

DexYP's service has been extremely valuable to our company. We have our web address and the Yellow Pages through them, we do our internet searches through them, and they also do our Facebook. Our DexYP representative informs and gives us all the information and he's extremely knowledgeable, so we continued to stay with the company. Also, the customer service team has been very good and they're always around when I need to ask questions. DexYP is extremely useful and I'd tell my friends that they need to look into it.

We wanted to have yellow pages ad and search engine marketing on our website. I've been contacting DexYP through email about our website because I made a price for my business that we put on the page and everything hasn't lined up quite right. I had to email them a few revisions and they are working well with me to get them straightened out. My experience with DexYP has been good for the most part. It's good having them because it brings up quite a bit more business advertising through them. I'm mostly satisfied with their service and I'd recommend them.

We've used DexYP for 20 plus years, through six or eight of their name changes, because they've had the paper phonebook, which we used since it gave just our general phone number and company name. We've always had the ad and DexYP was one of the companies that has owned the advertising media format. I've dealt with the reps once or twice, such as when the sales rep was looking if we wanted extra coverage. The reps were fine and answered questions.

I dealt with Craig, my DexYP representative, and he’s awesome. Anytime I have a problem, I’m able to call him and he comes and walks me through what I need to know. And, he sets out my strategies too. He’s amazing and I love him. It's very valuable having DexYP. They set all my keywords. We set up a target for my local area where I really want to push all my advertising. They helped me set up my Facebook and my webpage, and they assisted me with doing a video too. They’re also helping us expand our business into Jersey. I’ve been in the position to work with DexYP for about three years but our company has been working with them for six years now. I’d recommend them because of their team on the ground. Craig was so diligent about making sure that we’re satisfied with our service. He’s really one of the main reasons I stay with DexYP. He doesn’t make you feel like you’re a burden in any sense.

I signed up for the 6 month trial. It did nothing for my business so I cancelled it. I have an email confirmation from Bret ** who was the gentleman who sold me the service stating that my account indeed ended on 1/30 and my last payment would be on 1/13. On 2/9 I was charged for this service. I am writing the review because of the frustration this causes of now having to get my money back on top of it being a horrible service that costs way too much and did absolutely nothing! I would never do business with this company ever again.

I want this corrected immediately. I have an email from Bret ** - the sales guy - stating my contract ended on 1/30 and my last payment would be 1/13. It's 2/9 and I now have pending charge coming out of my account. Please do not put me through the hassle of having this corrected. Just refund this payment and let's be on with our lives.

I needed to advertise in the paper book so I reached out to DexYP. So far, we've gotten some work that way.

I opened account after a persistent salesperson sold me on the S.E.O. and leads it would bring. I thought it might be a good fit. I had an emergency and could not set up my website right away, so Dex took upon themselves to put up a website and did not send me a link to authorize the content and went ahead and published it with my HOME address on it! They did not care what was published. Just wanted to give me service so they could justify charging my credit card to the tune of $600.00. Not worth the $ and very upset that my home address was published. This company: Pressure, pressure, pressure. They didn't even take the time to research where my company was based out of. Just get the money! I would use Yelp or Google.

DexYP salesperson Joan ** sold me a BAD online ad campaign 12 month contract. For 6 months, I paid with no results. I then called and asked to cancel. The sales people freaked when I did this. They offered me one free month, and begged me to resign up with a new 12 month program called a CLICKS program. The new program required a new 12 month Contract, which extended my time paying DexYP to a total of 18 months. Which wasn't what I wanted. She promised I could OPT OUT after 6 months. But now, months after resigning, their billing is insisting I need to pay all the way to the END. Joan ** isn't returning my calls now. And Billing says only she can give the approval to OPT OUT. At the same time, I've been in the slow season, and can't afford this anymore. DexYP has completely ignored me for months now.

DexYP has been advertising for us for a couple of years, longer than I’ve been here. I tried to read their reports and stuff, and I feel it does a good job.

When we started out, DexYP was the one that was tied in with the telephone company. Right now, we got several web page and we have some ads in the book. We got about five phone books with DexYP. So, more people use them than the other ones. However, DexYP is getting less and less valuable for us because of these mobile phones. Nevertheless, my experience with them has been all right.

This company is robbing me and will not resolve my issue! I signed up 1/12/2018 for services, I opted for a service package $199.00 a month. It was to be for 12 months. I also opted to pay additional $5 to avoid automatic debits. The advertising for my business was to be on 70 websites, and 5000 text message/emails, 8 posts on Facebook & assistance on my website. I was to get a set-up phone call and that never happened, I called three times with no solution and most of the phone calls their employees couldn't even find my account. Then 2/1/2018 they charge my account 199.00 (an automatic debit that was not supposed to happen). I called in, spent 53 minutes trying to resolve the issue & the outcome was $199 credit & they will have my account properly & formerly set up on Monday 2/5/2018.

We've been with DexYP even when they were still DexMedia. We only do a print ad so DexYP calls or comes in once a year to make adjustments and then we don’t hear from them until the next year. Their sales reps have been pleasant, informative and efficient. Moreover, they are usually all business. They come in and they get straight to the point. Print is still great to have so we don’t have any other advertising concerns. They get it done right the first time so we don’t have to have any issues. However, if we did have an issue, I know I could call and immediately get it resolved.

We were looking for Marketing services through DexYP and I had a very positive experience with them. Our account manager was very helpful, very friendly and always knowledgeable about any of the questions that I have. DexYP has been easy to deal with and their service has been very valuable to our company.

DexYP set up our website. We do a yearly update with them to go over everything that we've been doing or what's on our website and make any small changes we want. They have done everything that was asked of them efficiently. It's valuable having them and our experience has been very good.

We’ve been dealing with Dex for 38 years. They’re running our website and we’re getting a lot of callbacks on it so it’s good and we get results.

We all got together and said, “We could do a better website.” DexYP kept bugging us and they were the old-fashioned advertising company which I grew up on. Yellow Pages was slowly fading away and people weren't reading the yellow pages like they used to. But we've been keeping a small presence that goes along with what we're doing. We reached out to DexYP because there were some other companies that had tried to get involved in this service and I didn’t think they had the reliability that Dex had. Our dealings with the customer service reps at DexYP have all been fine. Whenever we had a problem, they were right on it and took care of it.

I run a small business and received a sales call from YP about advertising. Being I have a couple of business locations I thought it would be a good idea. On the phone Abagail ** promised the moon (I should have known). So, I committed to advertising with the Thryv service as well as the basic ads. Soon thereafter I realized that Thyrv was not made for my business, I could not use it at all. So, I first contacted Thryv, they said to call YP. So I did... over and over and over, zero response. I tried to contact Abagail **, left messages, email... nothing. Then I called Jacob ** her boss... nothing. I made 4-5-6 requests to open a case online... nothing. They would just mysteriously be closed in a couple of days.

We've used DexYP for years. We just transitioned into a website and all the electronic world that's out there now, and DexYP has been helpful. My rep, Jonathan, is very nice. He is the one I deal with on a monthly basis and anytime I need something. He immediately responds to me and he's worked with me throughout this process of creating and getting my website up and running to suit me and our needs. We're an OB-GYN medical office, and we talk a lot during our monthly calls about keywords to draw people in. So that's been a real big help. Even some that I haven't thought of, Jonathan comes up with and it's helped a lot, too.

DexYP has reached out to us years ago, we took a shot and I liked their sales pitch. They came down and talked to us about it and we went ahead and signed up with them. Since everybody has gone away from phonebooks, we needed a webpage and it was an easy way to have DexYP develop it for us. So far, everybody has been really nice and everything has been good. DexYP has been okay and I love that they make a good website.

DexYP has been doing the search engine marketing for me and we've been with them for a long time. They have been good, so far. They did bring in some customers to us lately.

I needed some advertising and started using DexYP's Yellow Page ad services. All my experiences with their customer service reps have been good. I renew each year and we go from there.

We have DexYP in place for our advertising in Phonebooks, for our email, and for our website. Our sales rep, Joe, is great and I like him a lot. He's a really good guy. However, having any contact with customer relations has been a major struggle for me. After getting signed up for all the things that they talked about, it was very hard to get a hold of anybody. We've been switched over to this new program now for a year. I have talked to somebody one time, and only because I reached out to Joe first. I asked him why their people aren't calling me back. I even emailed them this morning, and everybody that I emailed is on vacation.

We were referred to DexYP by another credit union. We used them for their marketing services. They've been valuable and I like the ease of not having to constantly badger them if we have problems with anything or if we need something. They were very convenient and I had no problems working with them.

My company availed of the digital service from DexYP and their customer service has been very good. So far, DexYP has been contributing to our phone calls and people are finding us online. Overall, our experience has been good.

Dex is very valuable to our company. We don't do billboards or print advertising in newspapers. We're an unusual business. Being an antique store, our inventory changes a lot. So, really to find us other than driving by our building, the Yellow Pages presence is the only advertising we do. DexYP is the only book that we use and most of the people I know use them. We've been with them forever and just really happy with the service and the quality. I just do not have any problems with the service or the web pages. All works very easily and I appreciate that. We have been doing this for 45 years and as far as getting the most bang for your buck Dex Yellow Pages is the best investment.

We use DexYP for phonebook listing. Their service has been very valuable to our company.

We’ve been with DexYP for the last 10 years and it has been excellent. I like their sales rep, she's very quick to answer emails. Our account manager has been easy to deal with as well. Whenever I send her an email or call her, she gets back to me right away. I always appreciate that. DexYP helped with cleaning up our data online and with Facebook posting. They have been valuable to our company and I would recommend them.

We needed a presence and we were looking for a display service so we decided to partner with DexYP. Their reps were professional.

We've always had a one-liner ad in the yellow pages for years. It had our company name, as well as our phone number. Then, a rep from DexYP contacted us to renew it. We went over it, and since we can get a two and a half inch of ad that will also be on several different search engines that people will have more access to, we agreed to put it together. After all, it's just for a couple of dollars more a month. And while we're not expecting to do any business out of having our name on their phone book, we still have it in case somebody wants to look up and see if our name is in there. Overall, I had a short, simple, and easy experience with DexYP. They've always been nice and I've never had any bad experiences with them.

We use DexYP for their Yellow Pages services and we're happy with them.

DexYP... or Dex Media... or Thryv is all the same thing. They are just trying to hide under different names because reputation is so bad already and they will put up a show to get you in. Promises of new clients! Promises of this amazing booking/payment system! Promises of amazing marketing tools! NO! Lies lies lies and lies. They wont tell you about their 30 days free trial... they wont tell you about their smaller packages. So you get this illusion and expectation only to be shattered because it takes 5 business days to get paid through their "amazing" system.

I own a company and I use DexYP for online and paper advertising. Their customer service has always been very good. They call about the same time every year, which is nice. They don't keep calling through the year to try to sell more services. Every time I've ever called to check on payments or anything like that, everybody's always been very friendly and very personable.

We were looking for someone to put our company on Facebook and do local advertising on Google and DexYP happened to call at the right time. The service is really good and their rep, Cherry, has always been helping me and she makes sure I don't get cancelled on payments and I don't fall behind on anything that's coming up so, all my payments are on time. I also make sure with her that nothing gets changed without my consent and make sure everything keeps growing. I like that she keeps calling me all the time to touch base and see how my business is doing. But I'd like to have someone come back and talk about making sure everything is still rolling like it should be with the advertising on Google and what more they could do for me so I could have a bigger area to spread for advertising.

I operate a small barber shop and was approached several times by John of Dex Media. He explained that for $80 a month his company would claim my business on multiple platforms (Google, Yelp etc.) and maintain all content to be uniform and current. Not being internet savvy I decided to try Dex. After three weeks of nothing happening, I did a Google search of my business and saw nothing had changed. I claimed my business's Google listing myself and several others and learned they cost nothing to claim.

We've had DexYP for so long and they've been nice. We use them for their Phonebook service. If you're looking for local phone advertisement, give them a call.

I have Dex Yellow Pages advertising and through my food service provider, we're part of a group called Intelier. We get discount pricing through that. I also use the online service. I'm just looking to see if they can save me some dollars before I renew my service directly with Dex. The customer service at Dex has been excellent. They are easy to contact and work with. They are very service-oriented.

We had a very good interaction with DexYP's customer service. If I had any questions they always took care of it. We were looking for the Display Ads service and they do very well. This company is very valuable only because when I took over they were still doing just the Phonebook. But now we've updated our website within the last year and it was good.

Every year, DexYP calls for renewal and my experience with them is okay. Setting it up wasn't a problem. They asked for us to send the information and we sent it to them. It was only a problem when sometimes we call and it takes a few days to call us back. They answered the questions but they were not getting back to us on time. We put an ad on the Yellow Pages and that's how we are connected with them. Most people now are on the internet and looking for the church service so older generation probably still have Yellow Pages and they look up the information. We have display ads and it's okay. In the past, they wanted to do more but we don't want to go too much on the social media. We're good with what we have. The fact that somebody is looking for the church and they can go online or they can look up on the Yellow Page is good for us. However, they should at least keep communication.

We had nothing but problems with DexYP. They told us one price but they charged us another, which was much higher than what they quoted us. Also, the ad they put up wasn't correct. We had people coming in here when we were closed, which was during Sundays. It even listed that we were open for 24 hours, which we are not. They also put the wrong number so we had people asking us why we never answered our phone. It screwed things up for us. My boss told me to cancel the service but the people at DexYP told me that it was a mistake so I suggested to give them another chance. My boss did, but the month after that was worse and he still cancelled the service. It was a nightmare, and I was particularly dissatisfied since I got into trouble.

I have worked with a couple of people from DexYP in getting the ads set up and they have been fine. I just told them what I was thinking and then they sent me a proof and adjusted it from there. They did it the way I asked them to do it. And then if I wanted it changed a little bit, they just do it. What we are doing now is fine. Pricing on advertising is always an issue. So, anytime they could lower their price would be a benefit to any company. Even so, I would tell others that DexYP is a good advertising.

DexYP did my ad in the yellow pages. The first year we had it with them, they messed it up. They were telling me that I was getting things that I didn’t get, but they made everything right the next year. It’s all been working good now and I've had them ever since. It's paying all for me and people would look up the phone book and call me. DexYP keeps track of how many phone sales I get with the phone. They’re doing a fine job and I’d recommend them. If you’re looking to get a phone ad, call DexYP.

Our company used DexYP’s services to put the ads in a book and they serve the purpose that we need to be able to get our name out there. Their customer service is professional and courteous, and we've always had a good relationship with them.