Thryv Reviews

I had been dealing with Verizon, then "Superpages" then Dex Media for over 10 years. Once it became Dex Media, I had real issues with the sales people but I always get everything in writing so I was always able to get things resolved. I sold my business at the end of 2015. I contacted my "rep" from Dex Media no less than 6 times. I got no responses. I contacted his boss and got a response. My rep then sent me an email asking how he could help, and then never replied to my response. I sent a letter with my bill saying I wanted to close my account. I put on a payment check "close all accounts" with the account numbers. I went to the website and filled out the customer service request forms saying that I want to close all accounts (I have a recording of this).

Dex Media hosts our website and I have three people that I'm in direct contact with: one is a campaign manager, one is in the development team and the other is their boss. They are extremely helpful and polite. But there’s always room for improvement. For example, when it comes to the developers or the web hosting, there's always issues with that and some issues take longer than others. But I can reach their personnel immediately. They're great, they're attentive and they work on it on the spot.

Mr. Steve ** came into my office and made a few promises. Best, Service and quality. To begin with, we were charged $199 from our account and the website has not even been completed. Mr. ** called back and said, "I got you a 1 time deal. We will credit you back this month." Then I asked, "What do you mean one month?" After the third time that I asked he said, "We need to charge you regardless if the website is complete or not." He promised not charges till the website was Launched. That is totally wrong. In my book that is STEALING $$$. They CANNOT BE TRUSTED.

After receiving another phone call from the accounting agency that handles Dex Media, I am about to call their headquarters to file an official dispute, as they are STILL charging us after they finally accepting our cancellation letter back in August 2016. It's now April 2017 and they want over $3,000! We never even actually used their services, as they were overpriced and the results were not satisfying. Highly disappointing.

We haven't been getting a lot of clients. We'd like to get more so Dex Media is working on it. They're very helpful in making sure that we try to target our goals. They call once a month and it's always good that they give me updates. We were getting a lot of weird phone calls last week but I told Zach about it, who's on top of our account. He said he was gonna look into it.

We've used Dex Media before. They do all our web stuff and advertising so they've been very valuable. Their customer service is very responsive and everything's been good.

It's always been a very good experience with Dex Media. I've never had a problem. I always felt like the service was excellent. And the people I've dealt with have done everything possible to represent us the best they could and I've been pleased with it overall. I've been with Dex for a very long time but on the SuperClicks the last couple of years. Dex Media has taken every suggestion I've made and they've made some. As far as the results go, it seems like we get our share of first time callers and they're finding us. I think we're staying right up on top for the organic page. I've been giving them all the credit for that.

I'm satisfied with how Dex Media works and operates. They're very confident to what we need them to do. For our marketing purposes, it serves the purpose that we need it and we've noticed that we got business through their efforts.

We're a small company looking to grow. I wasn’t aware of Dex Media at the time but my neighbor is a sales rep for them so we were talking one day and she knew I had started a company and told me what they had to offer. So far, everything’s been good with Dex Media and I’ve recommended them.

We've been with Dex Media a long time. I'm okay with them, and we signed up again. The customer service reps are polite. But it's more beneficial for me to use and look up some of the service online because I can get more of an overall view this way.

Dex Media's service has been valuable to our company. I've talked to their customer service once or twice and they were helpful.

We are a very busy company. We are small and we all wear many hats. To say we have the time to sit and post on Facebook and update our website constantly is unrealistic. Having Dex Media to step in and act as an extension of our company here at QSM is exactly what we need. I find their communication and professionalism on point and a pleasure to deal with. When I say, I don't have the time, they get it and they take care of it. In addition the website they designed paired up with the resources they use to move us up on the search engine lists has brought in almost more new business than we can handle. Well worth every dollar spent and couldn't be happier with their service.

Promise of sweet services turn into bitter punishment with DEX. I started working with DEX in April 2014 and gave them a chance to prove that they can bring more business to my small company or at least they can bring business leads. I diligently paid every month for one full year. When in March 2015 my DEX rep Alex call me and said that "regretfully" my monthly bill will increase. I informed him that I want to cancel DEX contract because it did no good to my business. I said that I may consider staying with DEX only on both of two conditions: 1). I will be allowed to have "month-to-month" contract and free to cancel any time if I decide so. And 2). I have to see that my paying to DEX for online advertising produces some result, phone calls from potential clients, leads.

I have no computer skills and my reading is extremely limited. Dex Media rep, Jessica, explained to me that Dex Media would help me, a small one man company get started and send me lots of leads/customers. She convinced me that pay per click was the best way to go so I believed her. $3600 later I'm broke and I ask to drop my account down to something more affordable as I'm only getting 1 to 2 calls a day if I'm lucky. So she "paused" my account meaning everything would be shut down but yet still take $600 monthly from my account for no services!!! This was not explained to me before everything was shut down.

Dex Media's service was in place before I got here in our company. Although there's room for improvement, their service has been okay and we continue doing it.

We use Dex Media only for Yellow Pages because we have a digital media manager that does everything for the web for us. But our experience using Dex has been fine. We just renewed and we'd continue to use them.

Since 1986 we have been advertising in print and more recently online with Verizon now Dex Media. 30 years, always paid the bill. I was coached into agreeing verbally to a contract for internet advertising. Had I realized what I was agreeing to, I would not have given consent. I called Dex resolution, spoke with Kevin. We listened while they played the voice tape. I was told that this was a binding contract and could not be changed. I am in the process of reviewing my rights under Connecticut Consumer Law. They have made a very unhappy customer of me. I feel as though the verbal contract is a way to increase billing and hide the details. Very sneaky.

Dex Media's customer service representatives are friendly. They call me and go to my account every so often. They are advertising my businesses in the yellow pages and I also have an online ad. However, I don't see a lot of results. I haven't had a lot of people telling me they're calling because of the ads.

Our contract started in January of 2016. As of today I still have not paid one invoice they have sent me. Our experience with them has been horrible. We have been in business for almost 20 years and have always work well with our vendors and if there was an issue we found a way to resolve it. We have always paid our bills. This has been such a bad experience from the very beginning that I could never bring myself to pay one invoice. I guess I also didn't pay because I thought it would get someone's attention and we could resolve our issues. It took a couple months to get a meeting with a manager who I never saw again. We just got a credit but never addressed our problems and how to fix them. It's been over a year now and we are still getting invoices with new digital charges. I've called and tried to cancel several times but the bills keep coming. NEVER WORK WITH THIS COMPANY!

I’ve been in business for 29 years, and I started out with Verizon. Now I'm with Dex Media for my ad in the phonebook. However, I don’t believe that that many people use the phonebook anymore.

Stay AWAY!! You can't cancel once you sign up. They will just keep sending you bills one after another. I called and cancelled our account in October of 2016 because we weren't getting any leads from it. I was told we were under contract until February 2017 and would have to pay until then. Fine, no problem I get it. So I have and when I received my bill in February I called again to confirm that the account was cancelled. He said yes it was cancelled and we would have no charges going further. WRONG - March 5th I got another bill. I called them and they said "Oh, the print charges account was closed but not the online digital account. That one automatically renewed..." Such a horrible way to do business.

Dex Media is the WORST company to deal with! They do not provide the services they claim to provide. We've been battling with their collection agencies since 2015 when we verbally cancelled our contract with a manager there who never told us to also put it in writing. They've been adding all sorts of fees onto our "so-called balance" and every few months a new collection agency is contacting us. Apparently it's our fault for not reading all the fine print and sending them something in writing. We pay all our bills on time and I'm sick of getting harassed by these agencies. I would recommend that everyone steer clear of these con artists.

We had an advertisement in the Yellow Pages and decided we wanted to do an online campaign. We were looking for web page services and connecting with our customers. So far, Dex Media has been very helpful, very informative and they made a great web page for us. I love DexHub.

When I began using Dex for my business, they were instantly there to sign me up for service. When I downgraded my service to just Phonebook listing, the reps (Ritchie and Ryan **) didn't follow thru, despite several phone calls. They didn't return my phone calls and then when the renewal came around, they hadn't done anything to cancel the digital service. I spent over an hr on hold, being subjected to repetitive commercials for Dex, to get to an account dispute resolution rep who claimed her computer wasn't working. Then she came back on saying she was having a hard time with my account. In total, I was on hold for 1 hr. 10 min 33 sec, to re-cancel for third time with a third time person. I am not impressed with this company and wish I had other alternatives for advertising.

My company has had an account with Dex for some years. It has not had any benefit that I can see. I've been trying for MONTHS to get ahold of someone to discuss our account. Initially, I only had some questions but at this point after such continued bad service, I am certain that we no longer want to continue working with Dex. After constantly being sent in circles, I was finally able to get my account manager's contact info. I have called him about 10 times over the last 2 weeks with no reply whatsoever. Horrendous service. Dex obviously has no interest in actually maintaining customers.

Dex Media responded to my complaint and has "fixed" the invoice by scribbling out the incorrect parts. They also removed the late charge that was caused because we received the bill late.

We've rolled over to Dex Media from whatever it was before. We left our advertisement in the Yellow Pages but we're not using it for major advertising. We're basically a closed practice which means that the only way to actually get in to us is to be referred in by someone who's already in the practice so we don't do advertising anywhere. It's referral based only. We just keep the listing in case someone like a senior citizen needs to look it up and the information is there available to them if they need to get to us.

I had advertised with Dex Media for years. The one reason I started was because they took over my Yahoo Local account. Any changes I wanted to make had to be thru their site. I was on the first page of Yahoo for 10 years. Making changes to my was ok until my Yahoo local listing went from plumbing to Plastic products categories and pre-consulting constellation. I dropped out of sight. Called to try to get it fixed and was suppose to renew for another year. Salesman said Yahoo not everything so I cancelled my upcoming year. They tried to blame everyone but them. However am I stupid cause for years I made changes to my Yahoo thru their site.

I have worked with this company since Superpage. They did decent job before but since they changed company name as 'Dex Media' they stole my money from advertising. First of all, they shut down my website server due to 'lack of pay per click' fund. It is a ridiculous advertising policy I never heard.

We have Dex Media and it's for advertising in our local yellow page. The pricing and the service being provided have been good. Everything's been fine with their customer service too, as well as during the couple of times I've had to call them to change companies and accounts.

Our Office has been a customer of Dex for more than 20 years. We have had a 2 page ad in their book from the beginning of our office's inception. Now things have gone very wrong. First, names in our ad were inaccurate. The proof was correct but somehow Jon became Joe when it went to print. I called and complained and I got a $39 discount for having the first name wrong everywhere in the book. It's not easy to find you if they don't know to look for the wrong name.

A little background on my situation here really quick. I have a business that I do in 6 different locations. I have 6 different numbers for each area so customers can call a Local Number. Let's go back about 2.5 years ago. I called a Dex Media rep to place an ad in a phone book in North Dakota. The phone book timeline was too late so he talked me into doing the online listing. After the online listing was complete the guy who I talked with said he would give me a call before the book came out the following year to make sure it got placed.

We had a sales person come in and tell us about Dex Media so I decided to try to advertise on it. It's better than the phone book, and I recommend them.

This problem was resolved. The contract had been cancelled in person but the computer was sending me bills. They updated the computer and resolved the problem.

Fairpoint in New Hampshire decided years ago to cancel phone book distribution but this sales rep told me they were. Now I'm stuck paying for it and nobody gets phone books. I even had two reps tell me they were. This company now makes FairPoint look bad too. You can tell by the complaints to stay far away, and don't believe anything they say!!! I feel I deserve a full refund. Check your state for phone books before you sign up. I have 40 years in businesses.

The customer service at Dex Media was great and I have no problems with them whatsoever. We don't do the kind of business where we use a lot of advertising, but from time to time we get business from it and our experience with Dex has always been positive.

Dex Media service has been very valuable to us over close to 20 years and they help us with the yellow page ad in the local phone book. Dex Media was referred to us by our landline provider and their customer service has been great this year. Their personnel has been very friendly, professional, and always wanting to help answer questions and assist us in any way they can.

We were paying close to 8K a year. We were only getting 2 calls a month. I contacted our rep. and he did nothing. He told me we would have to spend more money to get better results. He claimed he would see what he could do. Never heard anything back. I called him and left a message and he never returned my call. Now I am stuck in a contract getting almost nothing for it. STAY AWAY!!!

We "attempted" to utilize DEX for some business advertising. We absolutely could not have imagined a worse experience. We reached out to DEX as they were doing some "Enhancement" of their system to "vastly" improve things for their customers and achieve better results for their customers. Eight Months after reaching out to them...NOTHING WORKED. We couldn't even look at our advertising campaign or view anything that was supposedly taking place to market our business.

After my experience and reading the Dex Media reviews, I am convinced that Dex Media is a fraud based company. One common denominator with many of the low reviews is the taking of unauthorized funds from businesses, as was my experience with Dex Media. I was required to dispute the charges to STOP them from taking money from my account and now they are sending me bills. I never signed a contract with this company and they apparently make a living by taking money from hardworking citizens.

First off I would like to say there seems to be 2 parts of Dex Media. The Yellow Page part and the internet scam part. When you call the internet Dex Media customer service line you get a recording that they are too busy now and it hangs up on you. It did this 4 times to me on 4 different days. When you write to them you get no response. But don't pay your bill and they somehow get a hold of you. They also try bullying tactics to get you to pay and tell you it doesn't matter whether you got anything for the monthly charge or not. When explaining to the billing dept why I'm not paying they say it makes no sense and talk down to you.

For the second month in a row, my bank account has been charged $775 on a contract that ended in October. I have a very small seasonal business and this has made it impossible to meet my responsibilities for the past two months. It has put a serious strain on my finances and has hurt my reputation with my legitimate creditors. Furthermore, in the months of July and August, during my contract, I was charged double the amount of my set limit. My experience with Dex Media has been both terrifying and damaging. I have serious concerns about the competence of ANYONE that is employed with Dex Media from top to bottom.

I wish I had read these reviews about Dex Media before I signed up with them. I am having the same experience as a lot of these reviewers. I signed up for what I thought was a year of advertising. There are three phone books here and I can ill afford all three but I thought I'd do it for one year. Well, I didn't read the teeny tiny print in the contract that apparently says they can renew automatically. I was not told anything about this by the salesman, nor have I ever received a letter stating that I need to actively cancel.

I have been with Dex for many years now. Dex has gone completely downhill! My new representative lied and argued with me. I have never met a person so unprofessional. I asked to speak to his supervisor several times and he gives me Dex's 800 number. I am paying for advertising and I cannot find my business anywhere online but they keep sending me a bill. I have called the 800 number for Dex numerous times and each person tells me they will check into the problem but no one ever calls me back. They had a phone number listed for me that I disconnected in October 2016.

Disappointed. I thought that Dex Media was monitoring my online presence. Interesting to discover that there are wrong phone numbers for all 3 locations on both YP online and Bing. Paying over $800 for what? I don't know.

After having an account with Dex Media for a couple of years, they tripled my bill from $22.55 a month to $63.75. I asked to hear suppose phone call of me agreeing to them for this, but waiting another 15 minutes for recording to no avail would someone get back to me. Do not trust these people, for they will screw you without any remorse.

I needed some advertisements and Dex Media dealt locally so I chose them. The few times I had to use it, they were very positive. They were able to answer all the questions that I had and it was reasonably easy to get in touch with them. They’ve been very helpful but I’m on a downswing in my business right now so I’m going to relinquish all advertisements for 2017. I probably won’t be using them after this year because I'm getting close to retirement so I'm going to stop doing advertisements. Overall, I had a real positive experience with them. They're top-notch and I'm very pleased.

Dex Media has been valuable to our company and we're satisfied with their services.

!!!NEVER DO BUSINESS WITH DEX MEDIA!!! Advertising is a tricky battle, you're paying for something and have nothing to show up front for it. It's a total risk. But a risk worth taking. I advertised with DEX media, first year was great. My website moved through the ranks, customer service was great. Once my contact left, so did everything besides me paying $600 a month. I go 2-3-4 weeks with out replies from emails, countless calls go unanswered. But that bill keeps coming! My website had zero movement for 6 months!!! I had to call and request a meeting to make changes, obviously something wasn't working. Had the meeting, was promised an email with changes within 24 business hours, that was 3 months ago. Still haven't heard anything.

When I got my phone service, Dex Media came along with it and I started getting bills from them. It's a valuable service for our company and I've been satisfied.

Dex Media was very eager to make sure that I am happy and that I understand my billing and everything was the way it was supposed to be. I had no issues other than my billing was a disaster but they called me on that and we got that fixed. They worked with me and got my problems resolved. All in all, it's been a very positive experience.

I've been with Dex Media ever since the company has started. They reached out to us and we have long distance and telephone with them. Whenever I need something and call them, they’re always very good about it. It’s been fine so far and I hadn’t had any problem with them. I have it in a couple of different places so it’s very good.

I accept the offer from Somer at Dex Media's Disputer Resolution Center to cancel the remaining balance on our advertising account so that there are no further amounts due. We are satisfied with Dex Media's actions to resolve this claim and appreciate the professionalism, courtesy and pleasant demeanor Somer displayed in our phone conversation that closed this matter today.

We put our ad in Dex Media's phone book and our experience with them has been fine. Each of the representatives who comes out has been really good. Dex Media has been professional and I would recommend them.

The Company has responded to my complaint and resolved it immediately. It is so unfortunate that out of my frustration I had to go to Consumer Affairs and Yelp to air out my complaint. I do not like to use websites to solve a problem. That said, I am pleased with the outcome and wish more of Dex's employees were as efficient and polite as the ones that solved this immediately after more than six months of waiting. Thank you.

We have been attempting to deal with an issue regarding our advertising bill since April of 2016. They arbitrarily renewed our subscription without our review and somehow we wound up with internet advertising we didn't order. During numerous phone calls since April of last year we have been informed by a robotic voice that a customer service representative would be with us shortly and then have been left on hold for well over an hour and have finally given up, however the ONE time I did get hold of a real human being, I was assured that the online advertising had been removed and we didn't have to pay it any longer.

Advertising/Web Production - Please have someone in Customer Care be in touch and STAY in touch by TELEPHONE to complete/resolve this 2015 issue. Been a Verizon YPage customer since business inception,1992 and then the spiral down began as the division was sold. Spun off to few companies ending with Dex Media! My reps have promised a lot and "helped" upfront, now to the results. In 2015 Ad/web campaign I was talked into them taking over and creating me a new website, which was Never properly created, installed or given me the results they stated -- because they have an "inside track" to the NEW Google guidelines. This was tied to my YP ad too! I have Detailed records of phone calls --including 3 MAJOR dropped calls with NO follow-up.

The customer service at Dex Media is okay. When I called, they were very professional and helpful. Dex Media’s service has been very well for our company, but I have to cancel it because we don’t need it any more. We only did when we started.

We had Dex Media for advertisement in the telephone book or on the internet, and it seems to be working. I've been satisfied with their service and the result for the advertising. I recommend it!

Our company had been paying the Dex bills via direct deduction from the firm credit card. Starting in November 2015 April 2016, Dex kept changing account numbers (4 accounts) without notifying us, and then incorrectly charging the credit card. They "forgot" to process payments on one account entirely for 6 months. Then just deducted the full amount. Again, without contacting us. And despite numerous long, long, long conversations with their "customer service" (HA) and the account rep. So we canceled three accounts and are finishing up the last one. We switched to paper billing to prevent more incorrect and unauthorized charges on the credit card. So the paper bill ALWAYS comes either after the due date or less than a week before. So a bill dated December 18 arrives January 2, with a due date of January 7. They absolutely don't care. Stay away!!!

We’re very happy with the service we got on the internet whenever we have a problem or we want to make any changes. Their website is extremely useful to us but the yellow pages is not a big thing for us anymore. Dex has been the only company that I had a problem with my invoicing. I try to make my payments three days before the due date and it seems to be getting messed up all the time. Then a few days later I get an invoice saying that it had been paid.

Dex has been horrible to deal with. I was a customer of theirs for several years. I knew in advance that I would be terminating my franchise business and in turn notified Dex Media many times. My franchise agreement was to port the number to the corporate office which I did. I no longer own the business, advertise or gain profits yet Dex is holding me responsible for a number I do not even own anymore. They are insistent and will not work with me, nor discontinue the service. Stay away! Find a company who is business friendly!

I called to check on my cancellation when I received a bill. I wrote the letter of cancellation, wrote it on the final bill, wrote it on the check. They said they have no record of it. They did cash the check. I asked to talk to a supervisor and they said there is none. I asked for the phone numbers of the other departments and they said there are none. They said it would go to collections but they didn't know who they were. Now they say I owe another year because it's too late and went to print. Never ever, ever do business with Dex. Poorly run company going downhill and trying to gather enough cash to float along.

Where do I even begin? There is so much wrong with this company. First of all my campaign manager told me verbally that I was signing a contract that I could cancel with a termination fee. That the money I was paying up front was going to compensate if I decided to cancel. Completely not true. He denies that. I was basically pulled into something and mislead. I contacted my campaign manager and he's telling me that he has no control over contract disputes and billing disputes. I call the call center and they say I need to contact my campaign manager. I then contact my campaign manager and he sends me back to the call center. The call center says my campaign manager has ability to modify contract agreements. I call him up and he says he has no control over that. I contact the area manager Troy ** and guess what? The line is disconnected. This company's campaign has brought ZERO RESULTS! AVOID THEM LIKE THE PLAGUE.

I cannot tell you how frustrated I am and how many dollars I have lost because I cannot get a call back from Dex Media. I have been trying to change things in my contract for 3 months and keep getting the runaround. So many emails unanswered.

Automatic renewal policy - Previously, I submitted a review of this company, who puts out the phonebook in my area. Dex Media has since negotiated a solution to my problem. I am satisfied and impressed that they responded so quickly and straight from the top. Thank you!

Dex Media registers a lot of the phone books in the area and we have slowly increased our services with them because we've had good experiences. They manage our SEO campaign, so we are getting good hits on our internet searches and keeping good communication with working where were ranking in search engine level. We wanted to redesign our website and opted to switch it over to them because we weren't happy with the designer we currently have and it would streamline things. They're always available when I email and respond to me right away. They take care of problems that I'm having, which is not what I was getting before when I was working with the other company.

Our stuff is in the white and yellow pages of the phone book. When Dex Media reached out to us, we figure it'd help reach more people. Our experience with their customer service team has been very positive and we don't have any complaints.

We have been with Dex Media for many years which started when we were doing an ad in a local phonebook. Our experience with their customer service team has been fine and we would recommend them to others.

We decided not to renew our yellow pages advertising with Dex Media. We received a letter from our new agent in Oct., which I ignored since we were not going with them... until Dec. 1. The letter states automatic renewal goes into effect after the due date. My new agent never called me, made no contact throughout the year. I call today, he says there is no getting out of this. I say it is illegal since I did not sign a contract for this year. He says to read the terms and conditions. I will send the letter that the company demands, to stop all advertising, even if it is after the deadline. I am not going to pay.

Our family owned business has been with Dex for twenty years, we decided it was time for my husband & I to take a step back and move closer to our daughter and her family and start planning for our retirement. We received a 'renewal' letter & it stated to call your client rep to cancel our subscription before such & such date, I believe it was August 26th. I called our client rep several times before this date to cancel. Always got her voicemail, left several messages stating that we wanted to cancel, gave her all our information, acct # etc and the reason we were cancelling. She never returned the phone calls. Finally I used a different phone to call from and "wa-lah" she answered.

Our business has tried and tried to cancel this subscription. I've written, I've called, and they keep sending me overdue invoices. When I call into their customer service center it's like a classroom full of kindergartners running it. It goes around in circles. Someone please help us with this! Our account number is **.

Thanks to Dex Media for getting ahold of me. I was impressed that with so many negative reviews, they actually DO care, DID reach out to me, and DID resolve the issue promptly. I advise do NOT do an online chat. That is where I got the impression it didn't matter. The person I was chatting with made it sound like "Oh well. Sucks to be you" instead of "we'll have our client care team contact you and see if we can make this right." After that chat, you can see why I was quite upset. Apparently I should have just called them instead.

This company is almost impossible to get in touch with after the sale. I wanted to cancel my contract with Dex Media back in June 2016. I called and called and never heard back from anyone, so I left a message with my client manager to please cancel my contract. I also asked her to call back and verify that this message had been received and that the contract had been canceled. She called back the same day and confirmed that the contract had in fact been canceled and that I would no longer be receiving bills. I then continued to get bills and every time I call I can never get anyone on the phone to talk to. I leave message after message and they never call back. This is the worst customer service I have ever seen in a business. No wonder they have to file Bankruptcy!! DO NOT use Dex Media for your marketing services!!

First I love my website so I don't always want to complain. The Dex HUB product is awesome and has helped me get the exposure I needed, lets me text/email, keep up with what's being said about me, and the website results are beyond my expectations! Because of what they've done, my organic ranking has gone up too. However, at the beginning of the year I had billing issues & found myself totally pissed off at the wait time to talk to someone. I was upset and ticked off. Since then they have resolved all the issues and have gone out of their way to keep me in the loop, get things fixed etc.

I received a bill from Dex Media so I called and asked them about it and they said it was for advertising my business and I had set it up in February of 2016. I told them that I remember talking to someone in February about it because they wouldn't stop calling me, someone different would call me and it would be at least 6 calls per day. I finally said "tell me your pitch so you guys stop calling me because I told everybody else no" so he did and he said he could put my ad in the paper for ** amount of dollars and I told him that I can't afford that every month and he said he would send a proof out for me to review.

I purchased a summer seasonal business in January of 2016 and changed the business name. Dex Media was handling the telephone book advertising at the time. I decided not to continue with Dex Media for print advertising and asked to speak about digital advertising in April or May as Dex stated they were experts in digital advertising. I started working with Dex Media on a digital seasonal campaign in May of 2016. I approved to go ahead, then never heard back from the account lead.

We've been using Dex Media's advertising services for years. It has been valuable to our company. I would recommend them.

A woman named Somer from customer affairs telephoned me. She canceled my account so that I no longer must pay to advertise a closed business. She also told me that she straightened out the glitches on the website but I have not logged in to verify that. I do appreciate that the company allowed me to cancel the contract early. Somer was very warm and helpful.

I've been using Dex Media for about 35 years when they were Yellow Pages. All they do is put an ad for us in the telephone book but we don't get very many calls from it.

I have been trying to remove the reviews on my business and have been told no one can get this done... This will be the second time we have had to do this. They were once removed. Now they are back again.

All I am trying to do is cancel my account. When I had services no one call to follow up and quality control called to find out anything good or bad. Now I want to cancel my account I get phone call from the same rude lady who chew gum like a little child during conversation. First she was account rep then she called me as a quality control person. She want 15 minutes to go over on my leads. I am not sure what part they are not understanding that I want to cancel. If you can't cancel that is fine. I will put block on the payment. It will cost me 30.00 but I don't want to deal with you guys. It was my mistake that I gave you guys my business. Please cancel.

I received a letter in the mail from Dex Media notifying me that my white page ad would be renewed soon and if I wanted to cancel it I would need to respond by October 9th. The letter was dated September 19, 2016. The business I work for had already decided not to spend our marketing dollars on the white page ad, so I called and left a message on October 3rd. I called the number provided again on October 4th and had to leave another message. I searched the Dex Media website and found the email address of the person on the letter and sent them an email directly. I called and left another message on 10/5. Still no response. When I paid the bill I also sent a note saying that we were cancelling. It is now October 17th and I still have not heard from anyone. I am very disappointed in the customer service of Dex Media.

We entered a contract with Dex Media about 5 or 6 months ago and it has just been hell dealing with them the whole time from the very beginning. We're paying them good money to jerk us around apparently. From the very beginning we have asked them to remove certain things off our website that are misleading and they have yet to do so. We are a gutter company that install, repair, and clean out gutters and are open 7 days a week yet Dex Media has us listed on Google as a roofing supply store and says we're closed weekends.

I had issues with the Google app for our website so I reached out to Dex Media. My website pulls up a progressive page and then says, "This page is not available," and Dex Media got it fixed in three months. Their service has been valuable.

I had a Dex Media salesman come into my place of business and give me his pitch on a Dex Media ad for the yellow pages. After going through everything he didn't have the final numbers for me and said he would have to get back to me. I told him I was leaving town that day by 11 am and he needed to get back with me before then. He didn't call or contact me at all, but he came back into my store and told my only employee that he had talked to me already and I agreed to his numbers that he had.

We reached out to Dex Media for advertisement and I have been very satisfied with them. I don't have any complaints about them. Their service has been great and their customer service was good. They're professional and they respond quick.

The former owner of our business had an account with Dex Media for a Yellow Pages ad. Now Dex will not cancel the account and keeps sending bills. If we don't pay, since we've refused to renew (in writing), they simply charge her credit card on file! Don't sign up for this worthless service. Nobody uses the Yellow Pages anymore. This is just a scam and they only have employees to sell, not to serve customers! (My only regret on this review is that I had to give them that one star, which they didn't deserve!)

We are medium sized child care facility and decided to use Dex Media to handle our online marketing. Since we signed our contract, we have had issues with our campaign manager updating our website in a timely manner. On September 16, 2016, I spoke with our Campaign Manager, Pablo, about removing information from our website which is no longer accurate. He assured me that this would be taken care of with in 48 hours. On September 27, 2016, our Marketing Consultant, Nichole, shows up to introduce herself. We ask her if she knows why the changes had not been made to our website. Nichole immediately apologizes and calls in to have Pablo make the changes. Pablo was unavailable so another gentleman assisted with the updates.

Last year Dex started charging us a $5.00 invoice fee so I paid off our monthly Dex charge for the year with a Visa on 10-21-2015 and I told them I did not want to do business with them again - no automatic renewal! Phone Books were 2 months late in printing and information about our account was wrong. No proofs sent out, they just printed whatever they wanted. I thought when I said to them that I no longer wanted to do business with them and instructing them no automatic renewal it was pretty clear - but I guess not clear enough.

Listed below is a timeline of experience over the past year with Dex Media: 2015: 8/25: Signed contract including digital component with account manager Richard **. 9/4: Had appointment with Richard ** to cancel digital portion and only have Yellow Pages due to changes in company regarding website and digital presence. Signed a new contract with Richard **, which now doesn’t seem to exist in my records nor in Dex Media records.

Dex Media did not cancel our ad and we have received many bills and they still refuse to make it right. Of course the phone calls and emails cannot be found. Do not use them. I would not recommend them to anyone. Your bill will raise until you're paying 2 to 3 bills in one month. They run the wrong phone numbers. They try to use every call that comes into your business whether it be the number they provide or not when calculating their numbers.

If you or your business were ever thinking of using Dex Media for marketing I urge you not to!! Dex Media has been red flagged by the Texas Better Business Bureau and has over 641 registered complaints in the last 3 years!! They filed for bankruptcy effective May, 16th 2016. I can't reach anyone at this company that can help me with my account and yet they will happily take your money. This is the saddest excuse for a business. Do yourself a favor and use BeRanked to handle all your web design/managing needs as well as marketing, we have happily made the switch!

Dex Media took over our phone book that we've been using for years and their customer service is great. They're professional, friendly, and informative. We've had a lot of people searching for flat glass, mirrors, and shower doors who come in and said they found us through Dex Media.

Dex Media is easy to work with and everything is fine. Their reps have been very professional. We don’t get a lot of customers from the advertising, but it’s there for our customers to find us in the phonebook.

We signed up for optimization in January of 2016, with lofty promises from our sales rep that we would have Google updates, Facebook updates, and Twitter feeds. As of August, we were still trying to get our facebook right. The biggest damage done was that Dex Media wanted tracking numbers on my Google listings to track their "success". Dex Media kept telling me how many phone calls I was getting, but it wasn't making sense because our phone wasn't ringing. Just for kicks, I googled my business in July. THE TRACKING PHONE NUMBERS WERE ALL DISCONNECTED!!! I informed my account manager and sales rep, and was assured that it would be fixed. Again, no phone calls in September. THE PHONE NUMBERS WERE WRONG AND DISCONNECTED AGAIN!!!

It's resolved. I have refused to pay their $5.00 Paper Invoice charge. When I was able to get someone to talk to me about this. I said "send an email invoice, I'll print it out and pay it". Nothing changed.

Extremely dissatisfied with the lazy customer service at this company. After attempting to call in for over 4 hours and getting a busy signal, I utilized the online chat feature in an attempt to cancel our services. Deceptively, the company auto-renews policies and does NOT send any notification to the company at the time your services are set to auto renew, AND you cannot opt out of this. Therefore, our company was stuck for another year with these services. After being told I would get a call back within 30 minutes from a supervisor via the online chat, I never heard from anyone. When I called back in a "supervisor" named Chris was incredibly rude. When I stated we wanted to cancel services he said it was impossible. When I told him the online chat associate said there might be a way, he miraculously had a solution. Overall, terrible customer service, shady business operations, and downright corrupt. As a small business owner, AVOID.

This is the absolutely worst experience with an advertising agency I have ever experienced. After the salesman convinced me to do an internet enhancement package for an astronomical amount I never heard from him again. After 4 months of trying to contact customer service and being on hold for over an hour several times they assured me the "work" was being done although I was supposed to be part of the process. I hired a second company to look into the work that was supposed to be done based on the contract I signed only to find out it had never been done. I had been paying for 6 months and for nothing.

More than a year ago, while I was an acting Advertising Agent for client, we were visited by a Dex representative who sold us on a very appealing package. We agreed and signed. That was the last we EVER heard from Dex about ANYTHING, including billing until we were notified that the account was in arrears. Unfortunately, I, as the agent, never heard again from the guy who said he'd monitor results and help us "make the most" of the plan. When I tried to contact the company, I was told repeatedly that they couldn't talk to me, as I wasn't on the list of authorized people to talk with. Now, a year later, my client is in collections and has NOTHING to show for more than $2k spent. So disappointing. I've been doing this kind of work for 20 years, and I've never been treated so badly.

I was promised two websites for $199.00 a month. First website took forever to get finished and forever to have corrections made and my second website has never been done and they Teresa charging me $199.90 per month for one site. I have spent the last three weeks trying to get this resolved with no help and the worst customer service I have ever received. I told them to listen to their recorded contract information at time of our negotiations and it's just been a joke. I can't get a straight answer from anyone or can the give me what I was promised two websites. And yesterday I was told I can't cancel until I pay three months. They is not fair. Stay away from Dex Media.

We grew up with Yellow Pages and Dex Media is so well-known. Working with their customer service reps has been fine, and the services Dex Media provides are very valuable. When our company first opened, their people were more than helpful, and I leaned on them for the first five years. We displayed ads and they handled our online stuff, too. Dex Media's services have absolutely ran smoothly and they've been really useful.

When I started my business in 2005, the internet was not as prevalent as it is now so I took out an ad in the yellow pages. Back then it was print ads that brought business in, and I've stayed with Dex Media ever since. They also handled search engine optimization for me and I'm very satisfied with their customer service.

Our company reached out to Dex Media for advertising purposes. Their Yellow Pages services have been very valuable and the reps have been very professional, pleasant, and right to the point. They only contact us when we have to renew.

We were DEX Media customers for many years in 2006 - 07. The ads worked then nothing -- for several years, no joke we have been trying to stop the ads since 2013 - we wrote notes asking for someone to call us but no one did. Of course the bill says you cannot do that but what is the alternative... Call them -- NOW THAT IS A JOKE. The Customer service is an absolute JOKE!!! My phone logs have had me on hold cumulatively, I spent almost 20 hours on hold with never talking to a person - many times the phone would just drop dead or I would suddenly get a fast busy...

We got services for our shops in Wausau and Merrill, Wisconsin. There was some confusion at first but we got it straightened out and I was able to do the phone book for the areas. Customer service is friendly and helpful. The result is a little weak for the new one, which is in Merrill, but Wausau is very strong.

Dex has been billing me for an ad I did not place back in April 2015. I called after I received the first bill and was told that I was correct, but only the sales rep could stop the bill. I called the rep and for a week and left messages but he never returned my calls. I called Dex again and asked for his supervisor - was given a wrong number. Called Dex again and then called supervisor - same thing... no response. I then called Dex numerous times, emailed numerous times and sent letters numerous times. They have acknowledged that there is no signed contract but continue to bill me. Now I am have been turned over to collection! What the heck! How do I stop this nightmare?

I had done phone book advertising with Dex Media and their predecessor Super Media for many years. At the end of 2015 Dex started changing their computer software, billing, online payment systems and it all fell apart. I would pay online and the payments didn't come out. I would get invoices with 'back billing' on them. I would call and be on hold for an hour at a time and still not get through. In April 2016 I agreed to an internet advertising program. It took almost a month to get the company profile completed because their software was so inept. I needed to send my information to the rep when I should have been able to upload the information myself.

We've been with Dex Media for many years. It was working well in the past, but everything has changed now. A lot of our work is from word of mouth and I don't have anybody telling me that they found me on a phonebook. A few people find me on the web, but not very many say anything about Dex Media. However, our overall experience with them has been fine.

We have a captured market but we still needed to have a venue for customers who don’t have access to internet or are not too computer savvy. So we needed to have that resources for them to know that “okay, this is the phone number of the electric company that we need to call.” That’s why we had to call Dex because for us, Dex is more or less the standard for telephone directory since they have been around for long. It’s a tool that helps customers get to know who we are even if they don’t have smartphones. We are the first thing they will get because every homeowner has that book. And it has helped the customer more, and in the process, helped us too because now they know where to contact us and where to get to us.

I am happy to say that Dex Media customer service stepped up in our case. A rep got in contact with us and helped us come to a fair agreement on the contract and explain what had happened.

People don’t find us in the phonebook and we needed a listing in case somebody needs to find us. Dex Media is easy to work with because we never have any problems with them.

I closed my account last May or June. They refused to send written confirmation. They have resumed billing me for a closed account. When you call in, there is a very long hold and a live person does not answer. Even if you can get through, they just lie and say the problem has been taken care of, but it hasn't. I have sent a complaint to the Federal Trade Commission and The Tennessee BBB as well as a strong letter involving my attorney. They are criminals and thieves and cannot be believed. Look up their BBB Tennessee reviews and you will see they have illegal billing practices.

It's been valuable having Dex Media. We've had them for a long time and we meet with them once a year to look over our yellow page ad. The gentleman we interacted with was great.

Dex Media takes care of all of our advertising stuff and it's a great experience with them. We've had no problems.

We needed telephone advertising services and Dex Media came here when we switched all of our advertising people. We mostly did things including showing what the new pricing was by email. Everything was good.

I received an email from Dex Media on August 8th saying they made an error & hadn't been billing me for "Digital Advertising". I didn't realize I had signed up for Digital Advertising. In fact, when I asked my "marketing consultant" in April 2016 at the time I was renewing my yellow page advertising to send me a copy of what I was agreeing to, he only sent me the page that included print charges. There was no page concerning "digital advertising".

Since Dex took over from Superpages customer service is at a low. We had been with Superpages for the last 30 plus years and since Dex took over nothing but problems. We have been subscribed to Digital Yellow and Print yellow. Every month we would receive two invoices for Digital and Print. Every month we would cut a check for both and send it back to them. Thing times now in the last six months they would receive our check and just process the one invoice for the full check amount thus giving us a credit on our account and thus the other is past due. Dex accounting department has no clue on accounts receivable common procedures.

I am happy with Dex Media. We are doing online Internet stuff, so we had their digital services and not just the phonebook. We’ve had good customer service and they’re perfect.

Yellow page ad phone number not working! Anyone who looks us up in our Dex Yellow Page book is instructed to leave a message to a voice mailbox that we don't have access to. That means everyone who calls our number is not getting a return call.

Please strive for accuracy. I closed my account many months ago and have an email from one of the account managers in Denver saying that I owed $2500 and I grudgingly sent $2500 even though I closed my account at 21 days into the new contract and they charged me for a whole month anyway. I thought it was good riddance for good with DEX as I had spent a year with them and saw a horrible ROI, But no! They continue to send me bills for $1150! I have tried to get my old account manager Suellen and Keeley to return my calls but they don't. Do not invest your hard earned money in this company.

We closed our accounts in November of 2015 and we are still being billed and now being sent to collections. The collection agency transferred the call to Dex customer service and the recording said to call a different number but it was the same number. When I call Dex I am but on hold for 30 minutes before I get fed up and hang up. When I try to access my account online, the website is always messed up and I can't log in. I have been disconnected, been told the account is closed and it's a computer glitch. One customer rep even told me the account was closed in 2009.

My boss has been advertising in the yellow pages for over a few years. However they signed up for the new Dex advertising service and due to our apparent language barrier we have or our ability to not comprehend what their salesman sold us. We didn't realize that we would be paying $225 a month for clicks and views on searches and additional $65 a month to make sure our info was consistent on their websites such as dexknows.com, yellowpages.com and one other site. From the conversation I've had, I guess all of us complaining about being misled by a salesperson are wrong and they won't cancel your services because only their salesman is correct. We wanted to pay for calls that turn into business leads, not waste money on clicks!!! Once you sign up with them, you will notice the lack of concern to get your information corrected or attain the business goal you originally had in mind when signing up for the service.

We've used Dex Media for advertising in the Yellow and White pages as well as online quite a bit so it's helped our company. Their customer service was good and I'd recommend them.

I took over the business but previous owner made a contract with Dex Media just before tossing over to me. It's huge - 1 year contract with $1000/month. It's been long fight but we decided to pay until the final day of contract. At that time, Dex media mentioned 'contract would be over by itself'. But they have been sending a bill in a row. We had been paying. Today I realized our contract is over on 2-26th-2016. And still they are sending a bill with delay charges. Finally I'm looking for the people or company has same issues with dex media. I wish we can get money back what we paid with their error in system. (That's what their customer care mentioned today.) It is the moment to do any legal action!! If you are preparing any legal action with lawyer or interested in joining together, give us a call at **. Let's do it together. My account number is ** for dex media. I am very serious.

May 29 we received a letter from Dex Media telling us contact by phone had been unsuccessful. As far as we know we did not receive a call ever. June 1, I left a message for our rep, June 2 email. This went on for 3 weeks. I was never able to contact my rep. I always left a message I had questions. I did get 2 emails telling me this was the price for the new deal. I still had questions and ask that he call. June 24 I contacted his supervisor, left a message. She never got back to me either. I guess they are all too busy to care about my business.

Our business has been a customer with Dex Media for many years, but recently the service has deteriorated so badly that we are cancelling all accounts with them. Our bills have been incorrect every month this year. When I call the "customer service" number, I am on hold for 30-45 minutes, then if I eventually connect with a person, it's in India. They have sometimes been able to help, but if its for anything more than a simple request, I'm passed on to another department and made to wait on hold some more or get disconnected!

Dex Media controls our Yellow Pages and local phone book, so they reached out to me. It's a very good experience with the customer service. I got one saleslady and she's really good. I signed up for the Yellow Pages online and in the book. Their services have been good and I get a lot of response from the ads. Des Media has always been very good and cooperative.

January 1, 2016 Dex Media began double billing each of our accounts. I called the 844-339-6334 and after 3 plus hours on hold phone was still caller number **. I tried on a few other occasions and am unable to get a human being on the phone. I reached out to your salesperson, who responded and said they'd look into it in March, April, May, and June. I have begun to get collection calls from Dex Media and they can't help me to resolve the double billing issue on my account.

I was contacted by Jason after leaving my review and he was fabulous! I am hoping he follows through with what he said and our issue will be resolved. I am still not giving a 5-star review due to the months of headaches caused by this situation but I will raise the rating to a 3 star solely based on Jason's handling of it. Thank you, Jason!

Everybody that I spoke with about building the website has been fantastic. Dex Media answered my questions, took care of our requests, and communicated with us in a very timely manner. They are very professional, understanding, and easy to work with. Our sales representative, Dennis, has also been very knowledgeable, fantastic to work with, hardworking, and very nice guy.

I have been advertising in the yellow pages for over 30 years. I signed up for the new DexHub service. Didn't realize that I would be paying for clicks and views on searches. I did the AdWords on my own. I need calls not clicks. Try it for 3 months, all I get is bills. Most of my work is word of mouth. Poor service, can't pull my account billing online. Have emailed about pulling out of this advertising and no response.

I'm very satisfied with Dex Media. They've been very helpful and the service they provide, which is social media assistance, has been good, say over 80%. Their customer service is very nice as well.

The biggest mistake I've made when starting up a architectural private practice was trusting the Dex Media salesman, and doing business with this company. They have a very slick sales staff, and can make you feel like you are going to get the "gold service" from them that will propel your business. However, once I signed up with them, I was less than impressed with their staff. The right hand had no idea what the left one was doing. I kept hearing that I had a personal marketing manager that was going to get in touch with me, but never did. They did get a decent looking website started for me, but when I tried to communicate adjustments that needed to be made, something kept getting mixed up in translation. I felt their format was not beneficial for my needs, and decided to cancel service.

I have a small business and all I asked is to show me what am I paying every month for? I wanted to see my business listing correct one not a fictitious bogus one in every site that Dex Media promised. So far since March no one can produce result. But sending me invoices to get paid! Is this company have any managers who can actually do what they promised? No account manager also is available to fix my small business listing! Shame.

Dex Media has been valuable in helping us do advertising. They have us on the internet and social media. The only problem we’ve had was when they put us on Google somewhere and it was right near the New York State Department of Taxation and Finance listing. We’ve been getting a lot of calls from people seeking the status of their New York State refunds for 2015. Other than that, we mostly had a positive experience.

We were searching for yellow pages services when we contacted Dex Media. The customer service rep I talked with was friendly, knowledgeable and was able to answer my questions. I would recommend them to a friend.

I cancelled this account on 6-25-2015 with Vincent ** at 11:01 am. Still receiving bills from Dex Media. Spoke with Ben on 1-11-2016 at 3:40 pm and was told that everything was now straightened out. Apparently Vincent ** left the company and did not cancel my account. Again I am still receiving bills. Spoke with Solutions dept (844-736-2649) on 1-26-2016 ref # ** who transferred me to Ann at 9:18 am. Talked with her and was told that she saw the other notes and that yes my account was closed and my balance was zero dollars. Case #** also case #**.

Dex Media does our Facebook page and their services have been valuable and necessary for us to have. They have good customer service.

I have been a client of DEX for 3 years+. We recently increased our spending with the promise of more performance and better ranking with our business site. After providing our account manager with all the information requested; including our website login info etc. and multiple phone conversations with promises to provide specific support; our sales rep is no longer reachable and reports indicate nothing has been done with our campaign for over 6 months. This adds up to be a major expense; without any services provided. As a small business owner; I consider this to be fraud. I am currently waiting on a supervisor to call me with a refund/credit. If this matter is not resolved with by 07/22/16, I will contact the BBB and report to fraud department.

I needed a website and Dex Media provided the service I needed. Their customer service has been fine along with everything else. I'd recommend them.

I had one of Dex Media's representatives stop by my shop. We needed to have a website built and I needed a little help with updating content once that was built. So we got the premier package which helps us with our website and assists us with respect to our Facebook presence. Also included is the search engine optimization, and I've been happy, so far. Also, their customer service was fantastic. My customer service person is very hands-on. Oftentimes, we've had telephone conversations scheduled and she's very understanding because I am in a catering business and if I've got a job that comes up, I just shoot her a quick email and we reschedule for another time. It's not an issue. Overall, I'm very pleased.

My first time with the customer service of Dex Media was absolutely pathetic. The second time around was a complete turnaround and I really like them. They’re doing an outstanding job. What keeps me tied to Dex Media is my sales rep, Caroline. No matter what, she makes sure everything gets done and right away. She doesn’t let anybody have any time to let things fly.

I'm pretty savvy with amateur web developing and marketing but wanted professional efficiency and a whole lot of time taken off my hands. When I first hired Dex Media I provided my credit card number and not even a day later had fraudulent charges on the credit card that seemed unrelated. After getting a new credit card I had called Dex Media to update my credit card. Everything seemed fine until 3 months later I started receiving late fees indicating that no payment has been made even though I had provided them with my original credit card number and then an updated credit card number over the phone.

Had a rep work out an ad in the book. Was told I was going to be in 3 categories. A book came out half white pages, half yellow. I asked the rep is this the book she said "No, the book is not out yet." That was a lie, no other book has come out yet. Not only this I was put in only one category and was told I would be in 3 categories so that was a lie. I am a sewer cleaning business I was put in only plumbing. I am a sewer cleaning company not a plumbing company. No help to me ask to be in sewer category. I got nothing I asked for. I was scammed. Called last week, was told somebody will get this taking care of no call yet. This company stinks. Will sue if charged and I did not approve the ad. It needed changes. Horrible.

We’ve been dealing with Dex Media since we opened 16 years ago, even before they changed their name. They've been very good and valuable to us. We use them for Internet and paper book advertising and they are very easy to work with.

ABSOLUTE HORRIBLE COMMUNICATION AND GIVEN THE RUNAROUND FOR MONTHS!! STILL no resolution at this time. Our company signed up with Dex Media in July of 2015. Our policy is to always ask the customer where they got our number from to see which advertising methods are working for us. NOT ONE person has said Dex Media. We have attempted to call to reach someone several times, with no avail. Since March 1st, 2016, there have been countless emails to several different reps attempting to get any response about whether our campaign was still active or not. We were interested in how effective our Dex Media campaign has been because we have yet to hear from any customers that it has been truly effective for us. May 19 I was fortunate to finally reach someone in Kansas City, and after all the time trying to reach someone she said she was not in the customer care dept.

We advertise with Dex Media in the Yellow Pages. They call me almost weekly to go over the performance and it's been good.

We're very pleased with Dex Media. Our company has been using them for many number of years for marketing and advertising purposes and they've been doing a very good job in promoting our business. Once a month, we meet with a marketing representative and a specialist. They go over how our marketing campaign is going and we make adjustments accordingly so our interactions have been very favorable, professional, friendly, and informative. They’re very easy to get a hold off. We’ve had to reach them once in between times and they responded very quickly.

We wanted to use Dex Media's internet services to gain additional business. I'm not really happy with their customer service line though as I can't seem to understand half of the things what the people are saying. Their English isn't clear. It was incredibly frustrating when I was trying to sort out a problem. They stopped our auto pay and never told us, then we found out that it hasn't been getting withdrawn for a month. Luckily my rep, Jeff is trying to help me. Benjamin, their marketing specialist was great as well. Dex Media made us money and it offers above-average experience but they could come down on their pricing a little bit. Their internet advertising has a $500 a month fee whether we get any clicks or not, which I think is a little deep.

Dex Media is valuable and their reps have been friendly.

I worked with Dex Media reps from start to finish, building our whole website. They were very good. Dex Media is very valuable to our company. We were even able to go to a seminar with them that was interesting about how to market our business better. There were reps from Google and Yahoo who helped to show us how to increase our visibility on those pages, which was very helpful. I've recommended Dex Media.

My rep introduced me to Dex Media and we started from there. It's been very good so far and I've been very pleased with them.

I have been attempting to cancel my services with Dex Media since the beginning of April 2016. I continue to be overcharged for the past two months with no explanation. I have received no marketing feedback from either the account manager or the local sales manager. I have called several times, written letters of cancellations and numerous emails of cancellation. I keep being told that it is in "process" yet I continue to be charged for and over billed with late charges for the months of May and now June 2016. I no longer use the website services or Dex Media and the account manager is no longer working on my online campaign yet I am being overcharged and not cancelled each month.

I was in business 27 years until I used DEX Media. I made the mistake of using them to advertise my company. I never received one call. I asked to see the books I was paying to be in and they never sent me any proof. The representatives with their broken english assured me everything would be taken care of, however nothing ever was. Please don't use this company for your business advertising.

We have been a customer of Dex Media for more than 20 years. Dex Media have been quite valuable for our company. They've been responsive, have done everything I've asked and have always acted professionally. Their customer service team have all been positive and helpful.

I have tried repeatedly for approximately 6 months to get access to our account online. No consistent help or response to remedy the problem. I do not have access to our acct and have to call each month to discuss issue and make payment by phone.

Working with Dex Media is good. They’re always friendly and able to answer any questions. Everything’s been going fine.

We advertise shipping in the Yellow Pages. Dex Media was the only one that came to my mind to partner with so I went with them. It's very good working with their customer service representatives. They're very helpful. It's important partnering with Dex.

We're using Dex Media for Yellow Pages and they do our website. The representatives are always friendly.

We’ve had Dex Media forever. Their customer service has been great. They’re easy to work with and are right on top of everything. We’re very satisfied. Dex Media has been beneficial to our company.

I received the proof on an ad for the local phonebook one day before its deadline... so I call your organization for help. The person that answered said that my rep was no longer at your company and no one had been assigned and that my ad was already published with or without my approval. Then I was placed on hold. When the person returned she did not have any answers other than a rehearsed answer. And that a person would be in contact. And... no contact. What a surprise. While I was looking at the ad proof I immediately notice that our phone number of 20 years was not on the ad. Some mystery number was on it. And that was when I realized the reason for the weird phone call requesting service from my competitors. They said that they did not call me... they called my competitor. So what's up with funny number? This has been referred to the local Attorney General for review.

We've been working with Ty from Dex Media, and he's been awesome. He calls me once a month about the new website, the programs and tracking. We have scheduled meetings, conferences and he was able to help me with that. I appreciate his help.

On June 3, 2016 while checking my business mobile website I got a message "This website has been suspended." I contacted Dex Media and was told that my digital advertising account was cancelled on May 21st. There was no notice to me either by email or phone. My mobile web page is GONE. Phone calls to my business have dropped by at least 50%. To my mobile customers it looks like I have closed up my business. I spent 3 hours on the phone getting transferred to at least 6 different people and none of them could help. None of them could find any information as to who cancelled my account.

Dex Media was effective as far as generating phone calls for us. Their service has been very valuable to our company, but there were some services that we're not getting. At one point, we talked about them doing Facebook posts for us and I haven't seen any of that involved. They've done the search engine rankings and pushed us to the front for that.

Steven with Escalations was very polite and helpful in correcting these issues to a reasonable resolution. I believe, with his help, these issues have been resolved. Only time will tell - next month if and when I receive another statement for a balance due will I know for sure the issues are closed. 'Tis a shame I had to file a complaint through Consumer Affairs for someone within the corporation to react to my requests for resolution.

We signed up with Dex Media to create a new website. They were suppose to call at a designated time to consult with us about how we wanted the site. No one ever called. Really didn't like the way they were doing business so I called the salesman and cancelled the new site. We started getting bills for the new site every month, something we didn't receive and called several times with no help. THEN we get a letter from a collection agency named Convergent to collect the outstanding bill for something we did not receive. Finally got it cancelled with no apology. Our company has been in business for over 50 YEARS and has never had a collection agency call us for anything. We take pride in paying all our bills on time. We have also been advertising with Dex and all its predecessors for at least 30 years. We have just cancelled all our print ads with them and will NEVER advertise with them again.

They have been handling this for our listings and directories, for years, and it is a mess. Have emailed our account manager and campaign manager, little to no help. They have employed YELP to manage this and given YELP bad information, time and time again. I have reported this several times on their site, no response. They need to fix the issue, which requires they give YELP the correct info for our locations, that's all we want!!

I met Linda, who works for Dex Media, at a chamber meeting. She told me about their services and so we met and set up a time for her to talk to the owner. We decided to give them a try and see how they did. We've got a lot of traffic on our website and Facebook page now. Dex Media went in, redid the website and added a few features to it and we've got a lot of compliments for it. Their service has been very valuable and the customer service was excellent. Linda has been wonderful. Christine, who calls us from Dex Media monthly to let us know how many hits we've had on the page, was my go-to person when I need to add anything to the website or Facebook page.

I was with Verizon and they turned into Dex Media. Dex Media set up a website for me and do my phonebook advertising. Working with them has always been good.

We’ve been doing the Yellow Pages forever, but Dex Media seemed to have a good program for the digital stuff, so that’s what we did. Everything’s been pleasant with their CSR and I got all my questions answered when I had them. They’ve all been knowledgeable, professional and nice to deal with. Having Dex Media is most definitely beneficial. It’s the primary advertising vehicle that we have. We have the whole gamut such as the web page, search engine, social media, and print advertising. We’ve been in business for about 80 years so we’re good. They have been very helpful and have been able to handle all our needs.

Like other reviewers here, Dex Media charged me again after I'd canceled my contract. I had a 3 month trial subscription with them. I didn't get a single call from the ad and didn't like their failure to provide me with the ability to edit my profile, even though they'd told me several times that they'd "send me a link" to do so. I spoke to my account rep at least a month before the 3 month period expired and advised him that after the 3 months was up, I wanted my account canceled. I was respectful about it, but he took it personally, became rude, and tried to defend himself, but finally said he would cancel my account. Lo and behold, I checked my May 2016 bank statement to see if they'd charged me a 4th time, and they had!

Dex Media was one of the local phone books that was out then and we had display ads with them but not anymore because we’re mostly bid-based. Working with their customer service reps was a good experience.

In the beginning, our experience with Dex Media was great. The sales girl was great and was very on top of things. Then we were turned over to an account executive who didn’t seem to know much, left us hanging and didn’t follow through with anything. When we would talk to her, she’d say, “Who are you? What do you do?” I called and complained and we got a new rep whose name is Taylor. He's fairly new but wonderful.

Dex Media advertises in the Yellow Pages so I reached out to them. It has been a great experience and I have no complaint. I’m very satisfied.

We absolutely love Dex Media. We've been with them as long as we've been in the Valley for 35 years and we've always had a great working relationship with them. I've got my account salesperson and then I've got my account adviser that I deal with monthly. Both of them are spectacular people especially my salesperson. He does above and beyond and he checks in with me about every quarter. He gives me personal attention and even brings me coffee. He's an all-around great guy. I have monthly meeting with Alex and he is always very kind, polite and knowledgeable. He doesn't make me feel stupid about stuff I don't know. They do the SEO and they're so wonderful. I've done Angie's List and Yellow bug for some time, and just across the board, they're top notch. There're not many areas that I can think of where they could improve, but they keep getting better with time.

I had a contract with Dex Media for online marketing services and it was not pleasant at all. I wasn't happy with them because what was promised was not delivered so I paid to terminate it to get out of the contract. But I kept getting billed and billed and billed and billed. It took months for it to get settled and for them to take me off, and it was really hard. Their customer service was not very good. I now have another service provider and their service is much better.

Dex Media's services are very valuable to us. Originally it started with the Yellow Pages advertising, then we added on the search engine optimization. My representative is always quick to get back to me and gives good suggestions so I've been pretty happy with him. Overall, our experience has been good.

I am certain that regardless of what I say here I will receive a respond from Ed that contains an apology and a promise that goes like "Please be advised that this matter has been escalated and our specialized client care team will be in contact with you to address all concerns at length. Thank you, Ed." That being said I know there isn't much use in that as I (like many other reviewers) know that they WILL call but WILL NOT do as they promise. I can't even get my address updated, how in the world are they going to fix the host other problems I have with them.

In November of 2015, I revamped my advertising with Dex to include digital advertising. Since that time, I have not received a single bill that has been the same. Nor have I received a bill for the amount that I was verbally told I would be assessed. I have asked repeatedly for a signed contract indicating what services I am receiving, and what the cost is for those services, but no one has ever provided me with a copy of this. (My belief is there isn't a signed copy because I have all my prior contracts with Dex in my files, but not this most recent one.)

We are prior clients of Dex Media and since we have moved our business to another vendor, Dex Media will not respond to our request to remove the Facebook page that they created. I have called and left several messages with previous account managers and also emailed without any response! Very displeased with their service!

I was told as of March 22 our account would be terminated. This was in writing. I called last month (April) to verify that this would be our last payment. I was assured it would be. Guess what we just received another bill, as I suspected from previous promises from this company. I could go on but... I have had it up to here with empty promises and false statements.

Dex Media set up our account for the Yellow Pages and we renew it every year. Their services have been valuable to our business. There are still a lot of older people in this area that use the Yellow Pages. I contacted Dex's customer service at one time and they were helpful. Overall, our experience with them has been easy and helpful.

We have been unhappy with DEX for a while now. It seems that every time we renew, the cost ends up being more than we thought it was going to be. In December, 2015 we notified DEX that we would not be renewing any of our contracts as they came up for renewal, according to the contract dates. We sent a certified letter (with a return receipt) as they require notice in writing. Some of our print advertising was set to expire at the end of April, 2016. The last bill we received shows that they extended the advertising, without our permission.

Last year I contracted with Dex Media and had very poor experiences. But when the sales rep came back in to talk about all the problems she promised that I would be put in their White Glove Program where everything is followed up by both herself and her supervisor. The initial set up went well and they had my website up and running. I was promised that I would be able to review before anything was posted under my name on any social media. This did not happen and posts were being made that had nothing to do with my company. I was told that they would find out the problem and get back with me. That was the last I ever heard about that.

I’ve been here for 30 years and Dex Media do a good service. Their customer rep, Cheryl, was good. She calls and checks on me. If I have a problem, she gets right on it. And whoever she refers me to to solve the problem, they call me right away. Dex Media service have been valuable. I wish they’d cut their price a little bit for a small company like me.

Completely disgusted with dealing with Dex Media. The unauthorized website they now have published for my business is embarrassing. After months of unfulfilled promises. Unanswered emails and phone calls to corporate. Dex Media has given zero effort in correcting their wrong doings.

I'm having similar billing issues with Dex Media. They are still billing me for services that I cancelled February 2016. My salesperson is shocked, he tells me that it is a companywide problem. That does not sit well with me. Dex Media you need to get your act together!!! Next step will be reporting this with Ripoff Review!!! Then a lawyer...

Please don't go with this company because their service is the worst service you will receive. I have asked them to do my PPC campaign until it was a disaster. First, you have no control over your campaign. They say "We will give you access to the dashboard" but you only see what they provide it to you. In the dashboard, they just tell you "We used X$ today and pay for it." How it used you have no clue. The worst part, if you decide to cancel your account they would not cancel your account and keep charging you money for what they called maintenance fee. How the hell you have right to charge a maintenance fee for service I don't want? Please make sure all your communication is written. Please don't go with this company again.

I saw Dex Media in the yellow pages and decided to get in touch with them. So far, I'm happy.

We were subscribers to DEX service for years. In 2015, however, the level of service was unacceptable. We found numerous errors in our listing and tried to get our representative to help. Turns out rep was no longer with the company and we were never notified of a replacement. DEX sent a new representative to help us but even after we showed him the errors, they continued to appear.

After falling for the hype from a rep at DEX Media who promised she could expand our advertising presence in the Atlanta market; we started to get loads more phone calls. The only problem was they were from every state in the union other than the Atlanta area. Absolutely useless and a huge nuisance to my already busy staff who had to field each out of state call individually. When I spoke with the rep regarding the problem, she was unable to assist me further, and couldn't understand why I was not happy with the abundance of new business. New business is great if you can physically service the clients. Being that I run a tree service in Atlanta with a 50-mile radius...driving to Oregon, Maine, Arizona, Kansas, etc. doesn't make much sense. Actually, it's completely useless. Plus, I was offered a 3-month trial run before I realized how useless the service with DEX was.

I’m satisfied with Dex Media. Everything has been okay.

We have been a client of Verizon/Superpages/Dex Media for our web hosting for years. In April we did not receive an invoice and could not locate one within our web portal so we contacted our rep, provided the account on the previous invoices, indicated that we did not receive an invoice and asked why. Our rep proceeded to respond to other accounts we had... In the meantime we began to have issues with users access our website and continued to inquire. She indicated that we had to call client care to no avail. Spoke with rep for 30 plus minutes and she spoke to Web Management and they said we didn't pay on time so they cancelled out account and we had to speak to our rep.

Literally the worst hosting agent I have ever come across. I have been a customer since 2007. This isn't the first time I've had problems or been disconnected from service for a reason that was never explained. The only reason I stayed is because it is not so simple to transfer our email when we've been in business over 10 years. Notifying customers would be a huge hassle.

I tried to cancel my advertising and it should have ended in Jan. They keep charging me but have not sent me a bill since Nov 2015. Now they charge me for per click advertising which I have never had and other stuff. Had to cancel my credit card. I try and talk to them and they did have a Donna call me back. Since then I have left multiple messages with her. She finally called me back but I was unable to answer right then. She said "call and leave a message" and she'll call me back or I can call customer care. Well I called customer care and was on hold for 1 hour and 41 min. Only to be told that they can't help me because it's in dispute and I have to talk to Donna. Collections has called twice. They can't even figure out my bill. They have emails Donna to have her call me but as of yet no call. This company is a nightmare to end advertising with.

I signed contract for yellow page advertising on 8/23/13 for one year. As contract states, we have the right to cancel at least 30 days before end of contract or it will automatically be renewed for another year. We notified our salesman that we wished to cancel at end of contract (January 2016). We did this in July by email. We again reiterated this in November 2015 to our salesman and received confirmation of receipt of email. In February of 2016 we sent another email thru Dex Media email system and received confirmation that the email was received. We are still being charged and when I call to complain, I am being told they have the right to increase the contract by 6 months. We are receiving bills every month and they are refusing to cancel and credit my account.

We're a school district and we use Dex Media to put our site location in the phone book so if people need to get a hold of a school, they know what number to call. Their customer service is very good. They're very professional and everything has gone really well since I've dealt with them.

I’ve always been with the Yellow Pages locally when I started 30 years ago. And when the company who did the Yellow Pages went into the Internet world, I stayed with them. Since Dex Media purchased Superpages, it has become 100% better. They were awesome and I had an increase in contacts. It’s done its job. Yellow Pages was a dying breed, at least amongst younger people so I felt like I needed somebody who knew a little more about advertising than I did and Superpages had some good programs. Never really liked their customer service though. But when Dex Media bought them out, it has worked like it’s supposed to.

I have wanted to cancel my subscription with Dex Media because the site they built was second rate at best and I wasn't sure what value I was getting from the media subscription. All of the data they seem to provide one can do themselves for free with little to no management using Google Analytics and Search Console. Over 2 weeks ago I attempted to contact my media consultant. He has not responded to my numerous emails, texts, or phone calls. Since I wasn't having any luck getting a hold of him I contacted Dex directly on multiple occasions and they kept trying to forward me to my media consultant which I indicated was not getting the job done.