Thryv Reviews

Two months ago, I got billed for two months, but it should have been taken care of via AutoPay. I called and they told me that I needed to update the info on my credit card, which I did. Taken care of, right? No! Two months later I get another bill, for two months, saying it's unpaid, plus a late charge. I call the billing dept. again, and they admit that they lost the new credit card info. Very polite people, but I resent having to spend more time on the phone to clear up THEIR mistake! Then I talked to 3 more people (supervisors and then Tyler in Resolutions Dept.). Tyler was hostile, and kept saying it was not their fault, he was completely uncare and blaming the mix-up on ME! I'm paying this co. over $800 a year for advertising, but this man can't humble himself to admit they messed up. He had a bad attitude. So, warning: If you have to update your credit card info for AutoPays, be on alert for them to lose your info and start charging you late charges!

Where do I start with how awful this company is. They should have stuck to phone books, because they know nothing about web design, maintain, transferring or customer support. First off our company made the horrid mistake of using them to “design”, and I use that word loosely, a website for us. Not only was it badly done, but we were not allowed to edit it ourselves nor would they make changes we requested. When they would finally get around to making changes (literally almost two months later) they would either be incomplete, or not what we had asked for. We had interactive links that went nowhere and some just were not even there. I am pretty sure they use monkeys in Dockers to write their code.

I advertised through the Yellow Pages and then DexYP told me about their services and I started doing it. They have professional and courteous customer service. Their services have been very valuable as well. When I was in the Yellow Pages, the books were great because I was at A and the computer helped me too. DexYP did a bit of everything for me.

Years ago I intentionally advertised with our local phone book. As the years went on I renewed my business advertising until I decided that I was no longer interested in growing the business any more than the customer base I had already established. I reduced my ad with them so only the business name, address & phone number appeared. Years went by & along came DexYP that took over the local phone book. To my knowledge I never renewed any contract with them however I actually paid the yearly fee for a few years as it was just another bill that came & got paid.

Do not fall for how good of a product Thryv is because it is not. I signed up not even a month ago and found out the reports they ran on my online profiles to get me to sign up were fake. They wanted to manage my online accounts but can't because I already have someone doing them but was unaware that they were in good hands. Plus the calendar feature is very limited. You cannot turn off reminders to clients if you only want to use it for personal use. Then when you talk to your "Client Care Advocate" all they say is "I'm sorry". I want out of my contract because they cannot fulfill their end of the agreement, plus it's breach of contract in my opinion. They refuse to let me speak to a supervisor saying there isn't one. Don't fall for it like I did!!

Somebody from DexYP came to us and told us the services they can do and we thought we could use them. They do a website for us and do the coding. They also do a little bit of a social media stuff, like Facebook, and send out stuff on there. They made the website more professional and it's better than I would have done it, so their service is valuable enough. However, I didn't really notice a difference 'cause customers just go in, look at the website for an address or phone number, and that's pretty much it. Occasionally, we call the customer service to put some info on the website like change the hours or that we're doing a Christmas sale, and they do that. The reps we've talked to over the phone are professional, definitely friendly and knowledgeable.

DexYP reached out to us to be in their phone book. We have two phone books in town so it's tough to follow, but DexYP's service has been somewhat valuable to our company. I have not spoken to customer service lately but they have been friendly and helpful.

When the representative contacted me for the first time not only was I a new small business owner I was 6 months pregnant. I rarely had time to speak with the gentleman who continuously called me over the next 3 months. Finally I decided to move forward after being convinced that this software and website was going to save a lot of time and take a lot of stress off of my hands. Unfortunately after my daughter was born I found myself with even less time than I had before. I never even signed into the Thryv software for the first time.

We did an annual renewal of the advertising involved in White Pages. DexYP's salesperson e-mailed and called us. He was helpful, friendly, and knowledgeable.

I feel confident that this has been resolved and that is all I was asking for. I am changing my review to a 3 star because they did respond this time in a quick time frame and cleared up my issues.

We’ve been dealing with DexYP for 40 years. They run an advertising program for us and they also handle the prints, phonebook ads and some monitoring. Their services are valuable to our company. They’re a way for the people to find us and if there is a problem, they correct it. We’re satisfied with them.

They are a bunch of lying Con-artists. They lead you on thinking they are setting you up with a website, and it's a Client Portal. People don't fall for this Scam!!! They have this sweet talking con artist lure you in and as soon as they get your money, you're locked in to their crooked system and you can't get out!!! They are White collared Thieves to say the least. God Bless!! Mike.

Our company has ads and we have always been with the Yellow Pages, but DexYP owns that now and it has all been rolled over. We've been a customer for a year longer than I've been with my company and I've been here for 10 years. During that time, DexYP is what we've always had and we have never changed it. Their services are very good. I have a rep, Sarah and we talk quarterly or at least every six months. She gives me a call to find out how everything's going. I love her and she's a good girl.

We’ve used DexYP for years now doing the advertising. They’ve always been proficient and their service has been fairly valuable for us.

We've used DexYP for advertising for years and we have a lady who calls once a month. She checks to make sure and advises us on everything so that we’re well aware of what’s going on.

At a glance this seems to be a good solution but after signing up for a trial (you need your credit card to do so) I realized that they do NOT have marketing automation like advertised. Simply the ability to communicate with one message at a time. Do not be confused, their use of the word 'campaign' is not accurate. Additionally, you are required to call back to cancel (which I did and was told I had to call back because their system hasn't updated with my account information). Don't waste your time.

We have been doing the Phonebooks through DexYP. We've had good luck with them and the rep has been patient to us and very good in explaining any of the other options. Customer service was very helpful.

I went through all kinds of trouble to cancel my contract in February 2017 because they make it extremely difficult to reach someone who has the power to cancel contracts. I was relieved to be done with it and put DexYP out of my mind. Today, I got a letter from them saying, "your current advertising will automatically renew" with the amount that they will be billing me for! When I called, the only option is to leave a message. I know from previous experience that they do not return calls. Since I am not currently advertising with DexYP, how can they "automatically renew"? Do I have to waste a lot of time trying to get through to them to make sure that it doesn't renew?

We use the yellow pages from DexYP, and we appreciate their service for us, so that we can meet our guidelines. They’ve been good to meet, and schedule, and correct ads with.

We advertise in DexYP’s book and we have the internet on the phone. Their rep is phenomenal. He’s always on the ball and he always knows what’s going on. He goes over my account with me. We talk at least once a month and goes over where we can change things on the internet and where we can change in the book. He’s an asset to DexYP and every time they try to change, I tell them that I don’t want to change to anybody else. He’s so used to my account.

I would recommend Joshua of DexYP. He reached out to me and we got their internet yellow pages service. He comes in all the time and lets me know about the new things that are coming out and how the different things are gonna work as well as the costs. He helps me in every way. The customer service is excellent and DexYP's service is very valuable to our company.

My experience was terrible with Dex Media. Our Dex yellow page salesman sold us a telephone book add program. His sales pitch was it include a free digital program called THRYV. the first month of the program we received a bill for $624.00 and each month thereafter. I have contacted Dex Media nine time both on the phone and by certified mail. The salesman lied to us with a bait and switch. Dex Media when confronted with our complaint, claimed we agree to the charges and "Ha, Ha, Ha, Ha" you're stuck and must pay the charges. It appears this is the most dishonest company we have ever meet. Stay away!

DexYP does my company's Yellow Page listings. They run the Yellow Pages and I didn't think I have another option in New York. Other than that, the representatives are all very nice. Give DexYP a shot and see what happens.

I had some website changes and DexYP was not very good. I couldn’t sign in to my account and I kept trying to reset my password and it would never send me an email so I called them and apparently everything had been switched over because now the call center is in India. When I called they said that I will no longer be able to make changes on my website myself like I had done previously. I can’t even get in my Thrive dashboard.

We have Dex for social media. Their customer service reps are helpful and we're satisfied with our experience with them.

DexYP does our social media, website and Phonebook. My sales rep was great. She takes care of everything and anything that I do, I can ask her, and she will take it up and run from there. Their customer service used to be wonderful. Samantha was awesome. She constantly called to check. However, there were just a couple of little things I didn't like the double-dipping. DexYP used to be just YP and then they used to be Dex. And when YP merged with Dex, Dex decided to go ahead and sell two individual policies instead of it just being one big thing. Another thing that I didn't like is the guy who didn't call as often as the first lady did. Other than that, DexYP is very good and I appreciate everything that they do.

I feel like I am living in hell. Nothing I do will end my relationship with Dex Media, Thryv, DexYP, whatever you are called. I've done everything I can think of, short of hiring a lawyer, to end my relationship with this company. They have supposedly ended my contract and promised not to invoice me anymore ever again. They've promised to take my information out of their system to end the automatic invoicing. I have email and text evidence of all of this. And I keep getting invoices! This has been going on for years now! I had to close a bank account solely because of you!

We dropped DexYP. All they do for us now are our print and yellow pages. We went with a local marketing firm because I prefer dealing with somebody local that I can go and talk to instead of talking to somebody in Houston, which wasn't working for us.

Are you able to cancel my contract? My company is Mast Consulting, LLC. I started using the Thryv service in April 2017. I was told I could pay month to month and cancel anytime. After more than one year, I called the support line to cancel. They said "You have a one year contract." I did NOT sign a one-year contract. I want to cancel my subscription as of July 31, 2018. Can you do this? Please respond directly to me using the number on file.

After a year with NO help in marketing, I pulled the plug and fired them. Then I find out, everything I paid for them to create for my company, they claim is THEIR PROPERTY. I am left with NO webpage, and I am now paying AGAIN to have someone create one. Sorry I can't give them less than one star.

Dex is the phonebook that basically everybody gets when they sign up a new, regular type phone service. It's the one that I always use and the one that most of the people I know use. They've been really good to deal with. I tried advertising in a couple of other books and they don't bring the number of phone calls that the Dex book does.

DexYP provides website service for our company. We're the type of business where we really don't have a lot of retail but there still has been a difference having the service. We have a good relationship with them and our interactions with the representatives have been great. They're a little bit pricey, but we've been satisfied with them.

For your own sake, stay as far away from DexYP as you can. This business is a scam with a complete lack of ethics. I purchased a business that had signed a marketing agreement with DexYP. Upon taking over the business, I immediately notified DexYP that I would not continue working with DexYP. As requested by DexYP, I filled out their form documenting that I was not financially responsible for anything related to the former owner of my business. DexYP acknowledged that I filled out the correct form and they transferred ownership of the website to me. 13 months later I am getting collections notices and calls from DexYP despite the fact that I properly ended the contract and I have NEVER signed any agreement for their services. What kind of company does that??? Seriously, you are definitely throwing your money and setting yourself up for a lot of anger and frustration if you decide to have anything to do with this company.

We have been with Dex since 2012 and have had some problems with them along the way but for the last year I cannot get them to update my Google Map page among other problems. I called them numerous times. They would say yes they can fix it but never do, also their Thryv product is a joke at this point. At first they gave me a campaign manager so I had 1 point of contact for all the online products then they switched me to a different campaign manager who I left messages and got no response. After that they tried to say I will no longer have a campaign manager and so I call the number and someone in another country picks up. They can barely speak English say they will help you then hang up on you.

I called a few months ago Interested in advertising my company. Chuck was the rep. We went through all the information and he needed a credit card. I didn’t have one on me. I told him I would wait for my husband to come home and discuss this ad. Chuck said no problem. He will wait for my call. I called Chuck that evening and told him I had to cancel. It was early enough that the advertising in the book would be out yet. So I was pleased he understood. Now thinking everything went well I received a bill today July 30 for the ad. Now what do I do... Please help with this matter.

Any concerns that I've had has been addressed by DexYP's reps. If I have articles that I want put up on Facebook or a newsletter article put on my website, they take care of that for me. Also, they called and suggested that we put a video on there. They came out and shot that. And that has been effective. Their service has helped increase my business. I get calls just off from internet searches fairly regularly. If someone was interested in that service, I would tell them that DexYP is effective.

Our company already had DexYP before I came along, and now I follow it up since I came on board. We were in need of someone to manage our website. We're a small world and Facebook is a good page to have and it was all I was interested in. A lot of people say that they see our site and it looks good. I speak to a girl named Morgan who is my contact for things that I need and questions that I have. Prior to the switch, she was easier to get a hold of and more responsive. So, there seemed to have been a change. I can't really get anybody on the phone anymore. But since we also got everything up and going, I haven't been quite as needy and I tend to try to reach out via email. All in all, DexYP is decent for what they charge and I would refer them.

Dan, a sales rep, got us started with DexYP. He came in to the store and introduced us. This was three years ago when we recently opened up this location and we needed help with our website. I wasn’t looking for anything. And when Dan came in and explained what Dex was all about and what they could do for us, we needed to have some help with our website.

I wanted our company to get some exposure, so I reached out to DexYP. Everything was good with them and they were very informative.

Thryv REALLY needs to offer a trial period – it took < 12 hours for us to determine that their system wouldn't cut it for us. Even on their highest plan of services, the features are very limited and missing basic things – for example, what they refer to as a CRM is closer to an contact database than any CRM I have experienced. They give you a 72 hour cancellation window so if you sign up on a Thursday, make sure you stay up until 2am to really take a deep dive – otherwise you're in for a 12 month commitment for overpriced nonsense. There are better alternatives at this price point.

We have our company's marketing and website handled by DexYP. Their customer service is very good and they have been valuable to our company.

I associated with them hoping getting correct reviews, pictures and name of my shop on the business page. After 10 months of paying $69 every months, I don't see any change and improvement. I called in 2 months prior the contract ended, and TOTALLY understand I need to pay full 12 months of $69. I didn't do any stop payment action to my business account, they simply discontinued withdraw last 2 payments from my account. The next thing I know is that they sent me to collection!!! They got my email, my shop number, my cell phone number and shop address, but they decided not bother to notify me, go straight to COLLECTION!! Good job, YP, I am proud of you!

DexYP took over my "Google my Business" account 3 months ago without my permission. I have lost 6 my 5-star reviews and I was once was at the top of Google search first page and now on 3rd page. Don't do business with them. I have been ripped off of my Google status and they won't give me back ownership of my business listing. Unethical business practice if you ask me. Fighting for 3 months now over this matter.

The lady who came in from DexYP was very nice. We decided to use their services and now we have our web page and local listing through them. All the questions I asked, their reps were able to answer. Anytime I had doubts, they would sit down and explain it to me. They would show me where everything came from and where it was going. Furthermore, my website manager checks with me every month and makes sure that I understand everything.

DexYP is doing a great job on our Facebook page of providing content and providing relevant ones to our business. Also, we see contacts made from the content that they are putting up on our site. They're keeping us upfront in the search engines. We're getting a good value. There were a couple of instances where things didn't get done as quickly as I thought they should or the ball got dropped, but my account manager stepped in and moved things along faster. Give DexYP a try.

We got DexYP for website presence and website advertising and they have been wonderful. All the experiences and conversations that we've had are very professional. I’m very satisfied. All the representative that we’ve been in touch with have all been very helpful. It’s definitely been a very positive experience without a doubt.

I reached out to DexYP at a point where I needed to do something more with our website. We were searching for help for it as well as general search engine help. I had positive interactions with their reps and they were very professional. Some of the processes on how to do certain things on the website are a little overly-complicated. Still, DexYP's team has been very kind to say that if those things are above our level of technology, then we could just send them the stuff and they could put it on our site for us. I would recommend this company to others. Most of the people who found us in the last year and a half did so through the internet, either through DexYP or through the services that they have us advertised on.

I have had nothing but trouble with this company. When I expressed concern over the cost appropriateness of the advertising the salesperson said I could cancel. When I fully realized that I couldn’t afford it and it didn’t even come close to a good representation to what I do. I tried to cancel and ask that all representations of me taken. I was denied. I now out of business. I filed appropriate forms. They have denied that and are still trying to collect. This has caused me and my family emotional and financial damage.

We really like DexYP's website for our company. We can edit it and do whatever we want to with it for the most part. We have also enjoyed our experiences with the customer service. They’ve all been really helpful and I have enjoyed getting to talk to people on the other line. We got hold of everybody all the time and they’ve not any issues there at all, except for once where we had to call a couple of times. We haven't had them call back immediately, but just that one time. The only downside we have with DexYP is that it’s a little expensive. Still, their service has been valuable to the company. I’ve really enjoyed that they've done all of our Facebook posts and some of the little things.

Before I started in our company 4 years ago, they have been working with DexYP and the DexYP service has been valuable. We use them for the phone book. Some of my interaction with the customer service team went okay while there are some of them where I’m still standing and scratching my head. They usually send us a bill then we mail them the payment. But for some reason, they are sending us two bills. One bill is for $200 a month and the other one is a $25 bill. Why don’t they combine those all into one and send one bill like they used to? Other than that, our experience has been good.

I signed up initially on 2/7/18 for what the rep informed me was a presence program. I was told I was getting a 50% discount. It turned out the program was useless. I called, texted and emailed and no response. When I called to cancel they assigned a new rep, gave me a different program and assured me it would work. I gave them my business credit card for the new amount of $240.00. This was another useless program, everything they promised in writing was not done.

We have been a DexYP client as long as the yellow books have been published. We advertise with YP separately before they merged, so now we have two separate accounts with the company. It was originally Verizon then it was transferred to SuperMedia, and then Dex Media, now DexYP. They host our website and I’m satisfied with what we get from them and the support that we receive from them as well.

We used the old Dex text service and while there was also a huge issue with Dex (lost my entire text list when they changed providers) the old interface was simple, straightforward and reliable and the pricing was great! Thryv's platform tries to be everything to everyone and is a terrible option for those wanting to send text messages. The creation page is awful - multiple sections - the delivery is slow and erratic (sent a text at 3:30pm and wasn't delivered until 3am - and then delivered twice!) and the general premise behind the platform is flawed (companies don't send the same type of content via text as they do via email). I don't use the email program but if it's anything like the text delivery - I'm sure it's filled with bugs. My recommendation is to find a company that specializes in either text or email because this all in one is nothing but trouble!

We're originally doing advertising with DexYP and their customer service has been good. They're friendly, helpful and experienced.

Our issue was resolved and we are very happy with the outcome.

DexYP has a reputation that made us end up with having their service. We've been using them for years and my contact person is great. However, the changes are terrible. About two months ago, they started to keep adding and changing different things that are not working on this end and they're not able to fix them. And I'm not the only one that's complaining about them either. They haven't handled it yet and their customer service is waiting to get answers from their managers.

I have been a client of this company for many years, but this year, after I signed a new contract, their service has gone downhill. I pay monthly faithfully and it isn't cheap, yet they have changed their platform for Thryv and it is not user friendly. OR, if it is, no one has fixed it for me so that I can utilize it. When I chat, they inform me that someone with authority will contact me. I started this back in the beginning of May, a full 2 months. I physically spoke with someone last week, and again was promised a call back from someone who can help. Crickets, yet again. Yet, they sure do collect my money every month. They don't have a problem with that.

I signed my company, **, up for digital advertising with YP originally and then DEX bought them YP out. I pay $871 per month for digital advertising. Since I started tracking the performance back in February 2018 here are the results: Feb-8 calls -- 4 someone selling me something 2 were for services I don't provide and 2 were legit. Mar-10 calls -- 5 someone selling me something 3 legit -- 2 robocalls. Apr-5 calls -- 1 someone selling me something;1 legit; 3-robocalls. May-5-calls -- all robocalls. Jun-11-calls -- 2 legit--9 robocalls.

We used to be with SuperMedia then they switched over and became DexYP. It was confusing then but everything was taken care of well so there was no harm done. We've been with them for a long time and the service is fairly valuable. Our boss mostly wanted to have a little bit of exposure online if people were searching for us. But he's not a huge advertiser and we stay simple. So, as long as it is easy for people to find us, then he is happy. We like the reports where we're able to see where we're getting calls from, whether it'd be online, from Facebook, or whether it'd be from our ad on the Yellow Page part of thing. That's helpful. Also, the customer service has been good. DexYP has all done a good job for us and I would recommend them.

I am so tired of dealing with this terrible company. I have been with them since 2012. At first just yellow page ads. Then, I stupidly signed up for an online marketing campaign with them and the results were subpar. I signed a contract and felt obligated to perform my end of it, even if they did not really perform their end of the bargain. When the end of the contract was approaching, I both called and sent in a written notice terminating the online portion of the contract, as I was required to do. I got a confirmation number that they received my termination notice.

DexYP does my website and their service has been very valuable to my company. They did a good job with the website. Also, I have good interactions with their customer service representatives.

I have been with DexYP for a number of years and am finally retiring. When I called DexYP to stop the ad I was told that I had to pay an additional 14 months because the yellow pages had already been printed. I was not given this notice beforehand. I also found that they had been advertising in the wrong county without my consent. After about 45 minutes with the adviser and getting nowhere I asked for her name so I could put in my review. She gave me her first name and hung up on me. She said they would send it to collection. They are easily the worst company I have dealt with in my 45-year business life. Beware.

We've been the the company even before they were purchased by DexYP. So far, everything's okay. DexYP is good to have. I would recommend them because anytime we get new clients, they do call us. And a lot of the times, if they’re not referred from other clients or people, I’m assuming that that’s where they get the information from.

Every year since I started my business back to 1997, I have to sign the contract to in order to bind our agreement, NO one ever told me about the cancel request needs to be make before a certain date or it will be renew automatically. I told David not to continue any advertisement, didn't sign any contract in 2016, this is a FORMAL request already, after I found out I was charged again. I called and talked to David and another rep, I got the cancel confirmation.

We used to have YP and I was not pleased with dealing with them. Dex bought them and dealing with Dex was fine. I had dealt with the sales rep before and so I had a prior relationship with him. Our interactions have been fine. Overall, DexYP is worth talking to.

The company refunded our business, which made us happy

We contacted DexYP because we were doing an information launch to update our clients of our new contact information. We were very specific about what our needs and assured they could complete the task. After sending them our files, I was informed the files had been duplicated and the only way to correct it was manually. I had to correct that error at my expense in my office. The mailing didn’t happen. The Facebook account, was not as represented. I tried contacting the gentleman that I spoke to when I started this process and he is no longer with the company.

YP was the phonebook in our area and when they came to us, I bought it. Now,we use the phone listing with DexYP and they have been fine.

DexYP has been working with us for years. They used to be somebody else then they became DexMedia and now DexYP. Our interactions with the representatives have been fine and I would recommend DexYP.

The service DexYP has provided me and the people that I've dealt with had all been very good in the second half of my experience. The first half was disjointed, but they made some changes apparently and it all got very smooth. It was all professional and that's what I've been dealing with for the second half of my experience with them. The actual management of what they're doing for me is very good and they give me all the reporting I need.

We're a garbage service and we've been in business for 68 years. DexYP now provides the service for the phonebook that we have and others should definitely go with them as well.

Updated on 12/7/2018: To this date it has not been completely resolved. I negotiated with them to void my unpaid balance which was caused started by a sales representative that fraudulently pushed through an advertising campaign for 2016/17. Yes this has dragged out for this long. Provided is a letter from DEXYP that they would correct the issue by reversing outstanding bills that they claimed and put into collections with my account. They have also offered a refund credit that was suppose to be sent in a form of a check in amount of a $1000.00. To this date DexYP customer service care team has ignored my emails and has refused to make good on the $1000.00 refund check to me after several attempt to contact them. Provided is an email that promised me credits, refund, with an apology. Still waiting and the lies continue.

Long ago, I heard DexYP has good service. We got their service and it's been excellent so far. They've been working with me very well and helped us out a lot. There's been an increase in traffic in our business that we could accredit to Dex. We're happy and we also have great interactions with their representatives. Give DexYP a try.

DexYP is very professional. They know their material and they are accessible. They contact me on a reasonable basis to inform me of how my campaign is going. They're doing everything right. I have referred them to professionals that I do business with.

Our company is in the process of downsizing. And during this process increasing my cost of advertising is stupid. The salesman kept telling me what is best for my business by increasing my advertising cost. According to DexYP only got 50 something clicks last year. We are booked up a week in advance for the most part. So apparently my business doesn’t thrive by DexYP. I told the salesman to work this out with the secretary gave her name. And he never once asked for her when he called. People that were in my office when he called laughed at me repeating the same thing over and over. I have been in business for several years and have never dealt with a salesman like that. Not that I wouldn’t advertise but I have no intent on spending more. Then he talks about phone books. I haven’t received one in years. But only AT&T customers will receive a book.

I signed up with Thryv about 6 months ago hoping my on-line presence would improve and I would be able to get more customers. Unfortunately, it hasn't made any impact on my business. The other services provided by Thryv don't really pertain to my type of business. I would have been okay with all this except they won't let me out of the contract. I feel conned. I am an unhappy customer who will never work with them or give them a good recommendation.

DexYP's representatives have been amazing. And with DexYP, we get a little bit more calls than normal now. I wish it was a little bit higher, but we're slowly getting there. And overall, DexYP has an amazing program for small businesses as well as big businesses.

I've used DexYP for years and thought of it as a yellow page replacement. We have a print directory but as everything is moved to electronics, they're providing more services online for people to find us. I look at DexYP as a necessity of advertising in business. And I know it's not a social media service, but I look at it as another leg of advertising that has to be out there on the internet.

The customer service team at DexYP is very personable and knowledgeable. We reached out to them for Google Ads and online advertising and with their service, I've seen an increase on loans. Their service has been very valuable.

I needed somebody to take care of my computer stuff ‘cause I’m not real good at checking it and I don’t know what DexYP is providing since once I told them what I wanted but I haven’t heard back from them. They did this online booking but I don’t have online booking, so I had to say “Hey…” and they took it off right away. It’s done pretty good for me in that I get a lot more customers calling from different areas, but it just seemed strange that nobody got back to me.

We've been working with DexYP for seven years and it's been a good experience. I have their service that optimizes my online presence and everything is fine. I'd recommend it and I'd tell others to go for it as well.

Our company reached out to DexYP when we were looking for web page design and advertising services. Their service has been valuable to our company. They've managed a website for us and we've had a good experience with their customer service. It all started 30 years ago with the Nynex Yellow Pages and they transformed over time.

Everything is fine with our experience with DexYP. Being a specialty office, we don't really advertise a whole lot, but we do have some advertising through DexYP. So it has been interesting to see and track some of the phone calls and the clicks and make sure it's still working for us for the monthly calls that I get just to keep me up to date with what's going on out there.

I went through DexYP for my yellow pages and eventually, that expanded into the media market. I've had 3 to 4 representatives with them and there has been a lot of moving around with the company changing. Initially they were combined with the phone company and then they separated. While customer service has been decreasing, the first representative whom I dealt with was phenomenal and one reached out to me recently. Overall, DexYP has been very good for our company. It's a good product if one does not mind the expense.

I've been doing business with DexYP for 10 years. When I first went to them, it was for the phone book which they used to have until these went extinct. Then I reached out for the electronic media service when that got to be more popular, until we had the website. They've been doing the full service media help for us, such as advertisements and managing our website. Everybody I've spoken with at the Customer Service of DexYP has been very helpful or at least tried to be. DexYP's service has been very valuable to our company. I've got more business and I know who to deal with.

Using DexYP has been very valuable for our company. We advertise locally in phone books and their online service for that. They also have email addresses and we're interested in that. I'm gonna be contacting them to set those up for me as well. Their reps have been very good and I'd recommend DexYP.

We have a long-term relationship with DexYP and we still do the telephone advertising and online advertising with them. If I have any questions, they respond by email or by phone. So there are no issues with customer service.

DexYP did a presentation to us. They offered some rates that were special to us and that's why we went with them. They've been doing Google AdWords, display ads, phone monitoring, pretargeting for us. Things were really good for our first year. But then, we're about six months in our second year now and it's gone down and I've noticed that since they combined with Yellow Pages.

DexYP reached out to us. We were looking for somebody to assist us with our social media, that’s our emphasis currently in terms of advertising. The idea was for them to facilitate that. We're a very small company. We're very lean and we have few employees. And essentially what DexYP does is they keep us upfront and very visible. For instance, if you were to do a Google search, gas fireplaces on Long Island, their job is to make sure that we come up on the very first page with a prominent presence and they seemed to have accomplished that. I police it from time to time and sometimes the exposure isn't what I'd like it to be and then I get on the phone to my account manager and I say “Listen, I've been entering these generic searches and we're not coming up. My competitors are, but we're not. Let's get this fixed.” And they do.

Completely lied to us to sign up. Said this program was not a contract and it is. They will not respond to cancel. Zero customer service. They have ignored me. They continue to charge me. If all this isn't bad enough the actual product is completely useless. If we entered estimate or lead information it was crossed with others or completely lost. We had clients calling and wondering where we were because the program deleted appointments. We had clients responding to us by email or text about estimates we never received. This lost us business. We had estimates merge with others so that when a client was ready to accept our estimate they were accepting completely wrong details and information. The program is very messy and non functional. Not work the $200/month of our monthly spend with DexYP to have this Thryv program.

DexYP is a local phonebook in our area. They got a lot of people looking for our services our way. Their customer service has been good, and their reps have been helpful and courteous, too. I recommend them.

I had a good customer service experience with DexYP. Everyone has been polite and helpful. They helped me figure out the bill when I called them about it. They’ve also answered every question I’ve had. The sales rep also calls monthly to see how our campaign is doing. Just for advertising, they have brought in some calls for us. I'd recommend DexYP to another business.

We are existing customers in Thryv and we had the digital yellow pages then DexYP rolled out the new Thryv, the DexHub. We were told about some new features and it's like a one-stop shopping. It's a portal to do newsletters and it has all our client contacts. We can also have call to actions done on the website. The service has a lot of value and we get leads through our new website that they developed. It's great and I love it. The customer service has always been great, thorough, professional, and on time. My contact who I've had for years is fantastic. He follows up and makes sure everything is on target. DexYP is doing a great job and we have a great experience as well as a great relationship with them. Others should give them a try.

We had a manager here who wrote our contract with DexYP for advertising in order for people to know more about our business and for us to have more flow of patients. I have monthly phone interactions with DexYP's reps and they give me an update on how we are doing and what it is that we need to work on to get more patients.

We hired DexYP for our online marketing. My account rep is Sheila and I speak to her fairly often. And I meet with my support group every month. So far, so good and we are starting another contract so we're gonna get to try another year with them.

We were in need of a website to be redone and we were dealing with them DexYP on some level and we just expanded working with them. They originally were doing phonebooks a long time ago, and now they've gone into the internet. We limited the paper phonebook 'cause no one cares about it anymore, and they presented a package to us that was reasonable and we went with it.

We've been using DexYP for our yellow pages ad and upgraded over the years. However, our customer service experience with them has been terrible. I can't ever get a hold of anybody. I have questions and I call and I'm called back and told they don't work there. Someone tells me they'll be in touch and it just doesn't happen. I called a guy who was supposed to be our new account manager and I had to call somebody to figure out his name and get his phone number. He said he'd call me back after he got out of a meeting in an hour and now I've been waiting for about 8 days. Also, every time I try and call an account manager or whatever they call the person who's in charge of our account, it's somebody different. It started out as some Jonathan guy that I talked to one time. And then when I tried to call him, and it was some other lady. And then I never heard that lady. It was a complete mess.

Having already been with DexPrint, we decided to have more of an online presence with DexYP. The world is going more towards online-based marketing and that's what we wanted to focus on. We thought working with DexYP would be the best way. Plus, it's a one-stop shop. They do everything. They work on Facebook.

I had been with Dex for quite a long while and I looked at expanding my advertising into internet a little bit more than paper. They have very good customer service. They follow up all the time. They always call for all the dates that are set for follow ups, and they are very cordial. Dex has been handling my phone fine, and we're building up so that we can increase the amount of calls that we get. We're just continuing to work and tweak our advertising.

DexYP reached out to us about our website. The reps we spoke with were fine. They're always helpful and always there to answer questions we have. DexYP has streamlined the process on our website for us and made it a little more user-friendly. Any time I have any issues, I just give them a call and they're always willing to give us suggestions on any layouts that we need differently. Our rep, Dominic, checks in quarterly to make sure everything's going well and to see if we wanna change or add anything or do anything differently. Also, they helped us coordinate our Facebook page with our website. I suggest others to look at DexYP for a small business.

DexYP is so awesome. They turned my business into a business over three years ago. Without them, I would not have a business. I'm doing what I need to do. They are like employees to my business. They work for me. I have no good time so that's a good thing.

We reached out to DexYP for advertising purposes and the website. Usually, someone calls us once a month. Their reps are always very nice and personal. And if we have any changes they help us really quickly. DexYP has been really, really valuable to us. It has been a great experience, so far.

DexYP does a good job. They bought another company that we are using for advertising. And now we're working with their employee who does the advertising for our company. We’re working things out here but I’m not leaving them. And I would recommend them.

THIS IS A COMPLAINT I LEFT WITH THE BBB. I honestly would not know where to even begin. All I can say is read the reviews and do the math. I have had every and all of the problems and then some from all of the people's complaints. I too have spent thousands of dollars ($20,000.00-$25,000.00) per year and have been threatened to be sued for their incompetence on so many different levels. DON'T BE AN IDIOT! READ THE REVIEWS AND DO NOT HIRE THIS ADVERTISING COMPANY.

We go back when it was Yellow Pages, then they became SuperMedia and they were doing online sites, and then they went to Dex Media and now, we were going to Thryv. We’ve been with them since 2009, from taking forever to get organically seen to finally getting to page 2 after almost 10 years, so it was slowly but surely. But every single time, there’s a downtime during that transition and it always seems to happen around March-April timeframe. I'm not very pleased with the Thryv. DexYP rolled out the Thryv at the beginning of May and my business basically stopped because I had not been getting any of the leads from my website anymore with the enhancements that were made to make the experience better.

DexYP has good service which is very valuable to our company and they've been extremely helpful in doing our phonebooks. The customer service team is very knowledgeable and good to work with.

Customer service at DexYP has been good. The company has been under different names over the years and my web page moves with it. They keep my web page going nicely and that's the value. However, they just changed the whole dashboard recently. I can't get in my website to make changes because of that. Before, it used to be just going and I can make minor changes. Nevertheless, DexYP told me that's going to pop up again at some point. I recommend their service.

DexYP wanted to change the hosting, so we needed to make some changes to the name servers on the server on the webhosting. I called them about that and the I got the voicemail. Three days went by but they didn't call me back. And then I called my rep guy who was very attentive and he got a hold of the people. But unfortunately, their timing was crappy and I wasn’t able to do it when they called me back. We've been trying to get this done for two weeks now.

I wanted to get involved with social media so I reached out to DexYP. Currently, they're helping me with my web page. However, I'm a little confused with it all. So, they're going to be coming down and sitting with me and saying what they're doing. Nevertheless, I think their service works and I'm happy with it. Still now that Dex and YP have merged, I have a feeling that I'm getting too pushy beyond certain things. They said I have to wait until the end of the year until I can get things settled. I'll be happy when that's done.

This company is a big ripoff. Do not trust them. They do nothing never ever have they helped me. They hire idiots. I'm trying to get out of the company and they refuse to give me all my material to start a new website POS. I have a qualified person. Now they screwed the whole street and then the lady quit. Really can't say what I want to check. What they have my calendar is Dec 2017 for events mainstreetrestaurantyl.com. Creeps.

So how do I promote my business when in two days DexYP has had my two restaurants totally screwed up and overlapping so people are ordering pizza to go and when they get there, there is no order 'cause phone number is wrong and order went to other restaurant 1.5 hours away. Nobody follows through even when I beg them to fix my sites while my new restaurants are struggling for growth.

DexYP's service has been very valuable to my company. Beyond the phonebooks, we have Facebook and the website set up through them. While we wish DexYP's service was not quite as costly, we're very satisfied with them.

I signed up with them after being pestered by Lori **. She will say anything to GET you to join. I think she has sold her soul to the devil. Nothing that she has promised me in terms of new business and online visibility has come through. Just a plethora of lies and deceit. Joshua ** will ignore all your calls and not have time to deal with your issue which they cause. They are the absolute worst of the lot. Run away as fast as your feet can carry you. They are a scam.

I have contacted customer support, contacted my Business Adviser and contacted a Business Automation Specialist all to no avail. Have been trying for a week and a half to get a simple update on my website that you people maintain. Nothing has happened and I really can't seem to find anyone interested in giving me the customer support that I am paying for. Someone reach out to me, solve this problem. Does anyone at Thryv give a crap about customer service? It's a simple change on the coupons on my website. Someone do their job.

I told my “marketing consultant” Jordan ** repeatedly, starting in January 2018, that I no longer wanted DexYP services, and to mail me any paperwork that might be required to officially cancel, if there was anything I needed to sign. I also informed his supervisor Dave and the alleged boss Chris **, after Jordan continued to ignore me and pursue his repeated sales calls to me. Now they are claiming that I have an automatically renewing contract (which I never saw and never would have signed), and are trying to bill me for over $1000.00. Beware these crooks! Do not do business with DEXYP!

I hired DexYP when my company moved Boston to Quincy to help with the online presence with the major changes. DexYP did not do what was contracted was hired for. I would not use them and would do your homework. At the end of the day they sent me to a private collection company. Fight me for $201.58. I just paid them. Just get them out of my life. Don't trust this company. They make sound good promises they can't keep. Get you for year contract. They're just a boiler room operation. Trying to take advantages of small businesses.

DO NOT USE THIS COMPANY!!! I own and manage a surf school and thought this would be great for us. Unfortunately that was not the case. I was very interested in their full package of website, video and marketing. I was told they could replace my current membership management system with most if not all the same features. As I was setting my account up I quickly realized that I would have to manually input each and every class I offer for every single day of the year. Highly inefficient. Upon realizing this I asked for a full refund and to cancel my contract. That process took more than two weeks and I still have not seen my refund.

After several attempts to contact our account manager to simply cancel our subscription, I have had no luck. I just want to cancel the subscription and just keep getting told the same thing, that we need to speak to our account manager as he is the only one that can assist me with canceling. This is extremely frustrating.

DexYP was good and I was happy with it. I’d recommend them.

I got DexYP as an alternative to the Yellow Pages. They host our company's website and it costs $204 a month. We have a decent website and we get a lot of activity off of it. Whenever my director calls with a question she always gets the answer she needs. DexYP has been very easy and good to work with.

Our DexYP salesman convinced us that Thryv was the future of running a business rather than the Yellow Pages, which will be obsolete in a few years. He said that our website was outdated and not up to high Google search standards. So we bit the bullet and signed on with Thryv. We were assigned someone at DexYP to contact as we were learning the system. It seemed to be that we were assigned a different person each week, but we only found that out when we called to talk to someone and they were no longer there. Our website took over a month for them to get it back to us.

I'm a small business owner and customer of the Thryv company. The rollout of the new platform occurring this week is not going well for me, and will cause major customer issues if this is not resolved today. Someone had the great idea of conducting internal training during the first week of rollout, my salesperson is out of pocket as is my implementation consultant. This isn't the first issue I've had with this organization, I'm trying to work with their team to rectify this but I really can't wait for weeks to have this issue fixed. It is my opinion that the platform shouldn't have been released in this state as I think I'm just starting to uncover the issues that are occurring, I don't have the time, patience, or desire to be a test subject for a beta release. I frustrated, annoyed customer.

Unfortunately, our company has attempted to cancel an advertising contract with DexYP and have fought them since February 2017. We spoke to a representative on the phone and followed exactly what they said to do. We were told that it was automatically renewing and the names of people who set it up. The names were not of any employees that have worked here in the past or now; which YP was informed of that fact. We were told by multiple YP associates all in different conversations that it was taken care of and our account will be zeroed out; that we shouldn't receive any more bills.

I signed up with DexYP in March 2018 after a long song and dance with what they could do for me. After doing my due diligence in looking at the reviews I signed up with them to take over my 2 websites and SEO. 2 weeks later I heard nothing further other than my monthly fees have been withdrawn. I reached out to both the Business Automation Specialist and my salesperson with messages left for each. A week later I followed through with 2 different messages and emails on separate days. Approximately 2 days later I followed through with another set of messages and emails as well as a complaint to the Business Automation Specialists supervisor. Again NO RESPONSE!

We've been on DexYP for 50 years as it was really the only method to find out who was in business at one time, before Google and the internet. However, the value of the service has been getting lesser every year. People don't go to the white pages or yellow pages anymore, so it's probably something that eventually will fade with time unless they do upgrades, I imagine. DexYP has a pleasant customer service though and the rep seemed to know what she was doing. She tried to sell me more stuff, but everything's budget-conscious right now and I was even considering dropping it. There's just more money involved with their other services and I'm already on Andy's List which costs a small fortune and I do real well with.

We’ve been with DexYP for decades for advertising and it seems all good with their representatives. They stop in every once in a while and they check up on us too. I would certainly recommend doing advertising with them.

I was in business for 28 years, a small business that was known very being HONEST. So I am having a tough time dealing with DexYP practices. I closed my store January 7, 2017 (yes, over a year ago) and I am still receiving bills. I called them December 2017 to let them know I was closing and not to renew my contract. I received a bill a few months later to find out they have renewed my contract for another year, but if I send them a notarized letter showing the closing date, I would no longer be billed. So I paid to have a letter notarized which seems ridiculous. I called and they received it. Kept calling for months to let them know I am no longer in business and I am still getting bills as of April 9, 2018. I am wondering why the phone, State, BGE, payroll, and other advertising companies were able to close all my accounts on January 7, 2017 and DexYP is the only company that continues to bill me.

The previous owner of the business had been using DexYP when I first had started here. Now, we've been using DexYP for at least 5 years and their services have been very valuable to the company. We were using them for the website initially but the doctor has switched over. We're currently using DexYP for our phone book services and customer service has been very good. Everything's usually very smooth, efficient, and doesn't take long to get the things done that we ask to have done. I would tell others to use DexYP. I could give DexYP their contact info, tell them how to get in touch and where to get started.

We gave DexYP a try to see how it might help us facilitate and coordinate things at the assisted living facility. We started with DexYP 4 years ago and we availed their full service media help. They've been doing yellow pages and listings, and they are hosting and managing our website. They have the Facebook page as well but that never worked real well, for whatever reason. Their services have not generated more clients for us directly or indirectly, but that's the nature of the facility and the clientele. Right now, the contract's coming for renewal soon and we're gonna make some changes. We're not going to renew because we can no longer afford whatever it's costing at $600-$800 a month and we're not seeing even any indirect result. Other than that, it's always been a positive experience whenever I've had to relate to personnel or get assistance with things.

A business rep from Dex Media visited my office in October 2016. She explained they could get my website to be more visible on Social Media, help me get new patients in the door (I am a Marriage and Family Therapist). I told her I did not have a big budget, since I am an independent practitioner. She said they had a very affordable plan that could do wonders for my business. She asked for my credit card and said I would be billed monthly, and she would be checking on me from time to time.

After receiveing my complaints, DEX YP called to resolve the issue by cancelling the contracts as well as waiving all the fees.

We have yet to hear a solution from Dex Media. On 11/6/17 all we received was a letter stating that they checked their records and find everything is order and that they would be closing our file. Which is completely fine but we have yet to receive any refunds and we keep receiving bills. The following are letters that we sent to them and the response we got was the above letter from 11/16/17. We have also kept asking customers who call in if they have the phone book from Dex Media and still not one customer has said yes in the North Port area.

We had some yellow pages advertising with DexYP and the conversation we had with their local rep about the service that they provided led us to doing the website with them as well. Their service has been fairly valuable to our company and we've had good experiences with them.

I signed up for DexYP services and wasn't given proper disclosure as to the exact services that would be provided. My experience with Dexyp was a very disappointing one, to say the least. The organization has horrible customer service and refuse to address any of the issues that I brought up as a client. The website that I was given was supposed to be dynamic with a personalized search engine, which never worked. I was supposed to get $50 a month of boosted facebook ads which I never received. I was supposed to have a videographer come out to shoot a video for the website, never happened. My rep. Jeff ** misrepresented the company and himself completely. Dexyp also tried to say there was no way out of the contract. No, buy out, no other option but to stay on a contract I'm not happy with. I recommend that anyone considering doing business with them, to not do business with them.

DexYP is a good company. We've been using their phonebook services for years and we've had a good experience with them.

We've been with DexYP for at least five years now and they have a good product. It lives up to what they said. We don't do much advertising so both their online and their print services help out a great deal with us. Their representatives have been very good and helpful as well.

We are a dental office and we feel that we still need a phonebook presence, a paper phonebook, one thing you can hold in your hand. And also we're interested in the internet listing for us. We reached out to Dex because we've always used them for our Yellow Page advertising. However, when I phone them, I am a little frustrated with some of the directions that I have to follow to get to what I want. But everything gets handled fine. We also have an auto credit card payment every month and that seems to be working just fine too.

I have 2 emails stating that the account is closed, and I am still getting phone calls from the office that it is not closed. I have send them checks that they put in the account and deposited them and they still continue to call. DO NOT AND I REPEAT ADVERTISE WITH THIS COMPANY. THEY HAVE CAUSED US A LOT GRIEVE!!!

We've been here since 1943 and we've been with Dex for a long time. We probably started with them in the 80's. They're a good company and everything has been fine.

We’ve always been with DexYP for our advertising. Their service has been valuable to our company. They do the advertising for our yellow page ads and that’s important. However, it had a lot more impact years ago than it does today because a lot of people do the internet. It’s the computer age, but we still do have people that look in a phone book. I’d tell others that we never had any bad experience with them and it was something that would be worth looking into.

My company needed to show up in the yellow pages book, so we reached out to DexYP. One time, we were going to cancel our agreement with them but their guy convinced me not to because he was a great salesman. Furthermore, my experiences with their customer service have been really good. I've never had to call them for anything except one time when we had lost an employee when she retired and we had another one who passed away. That time, we were trying to make budget cuts and reformat our business. My boss and I were wondering what our agreement with DexYP was for so we were going to cancel it.

I've been advertising with DexYP for about a year. The account rep assigned to my account apparently left the company which is why I didn't get a return call from him for over 3 months. I finally started calling customer care on April 5, 2018. The only thing I've been able to find out is that I don't have a business advisor. I have called at least 10 times and have spoken to 4 different people who keep telling me that they are going to "reach out" to the sales department and have someone call me back (immediately, before the end of the day, we have a trouble ticket, etc.). I finally called the corporate office this morning and left a voicemail with the Customer Care Manager. You guessed it - I am still waiting for a return call. To add insult to injury they auto bill my account. I getting -0- results from the advertising and -0- customer service.

I wanted to cancel in July 2015. I was informed I cannot cancel. Have to pay through the year 2015. Then the Dex Media continued to bill the company through 2016. Called again in May 2016 to cancel. Was informed I cannot cancel. Have to pay till end of the year. I refused. Dex Media send to collection agency. Now collection agency has recorded this collection On my personal account. My credit score has gone down from 800 to 612. I am devastated. Dex Media is really does unethical business in spite of numerous calls continued the billing.

I want to cancel and get out of DexYP 'cause I'm old and weak. I've been in the business for over 40 years, and it's time to let somebody else do it. But my overall experience with them has been good. I'd tell others to think about using it.

Beyond over this company! This company has such a lack of communication, misunderstanding, and empty promises! They don’t value you as a PAYING customer! Management doesn’t step in and make things right. Was working with the website team to edit my website and they don’t follow through. Take 7-10 days at times to update the site with changes I requested. I was told this company would help me with some of the many task when running a Beauty Salon. Yet they have been an extreme headache... months later and paying later still don’t have the website updated correctly!

HUGE Scam... Steer Clear these guys. Do what you can do yourself for free! Their reviews don't contain words because they are probably fake. They will try to lock you into a 1 year contract to help you get your business out on search engines YET you won't ever see any results. Then their billing department is screwed up and doubles bills months screwing up your banking. They refunded 1 charge. However when I asked to cancel this contract because I wasn't receiving what was promised I got a huge run around from first Customer Service for DEXYP who bills you and drafts the money. Then the original guy who called me my so called "Business Advisor" says he can't cancel my contract early only his supervisor can who is out to lunch.

We've been in business for 28 years and it's been that long that we've had a business phone line. We've always had pretty good service from DexYP. I'm not computer savvy, and they are very patient with me to help me through getting the webpage up, and I'm very happy with that. I had to speak to someone last week about my website and not getting emails forwarded to my regular email, and they fixed the problem. The only time we didn't have great service was when we had somebody that took care of our account make appointments to come see us for advertising and they didn't show up or call. And we took care of that ourselves by speaking to their boss and telling him how unprofessional we thought it was. But we're happy with our ad and it's working for us. We ask people, "How did you hear about us?" It's either through the phonebook or our webpage. I would recommend DexYP 'cause they seem to be working hard for us.

The policy is if you discontinue with this company you will lose your website and all the time and energy you put into giving them the information for the site. All the language and time spent up loading video and content to help build the site gone! They will not let you know this either. I was not given a warning that if you don't continue with the company your site will be taken down and never able to retrieve it. I was told that I can start another contract with them and they will rebuild that site. What kind of fool would I be to do that again?! This is their solution?

I would advise everyone to stay as far away from DexYP as you can. They will take your money they and lie to you. They promised me the world. Promise me top placement. How many search engines I would show up on going. They was going to build me a website that would show up at the top searches and certain towns. I was promised top placement and then come to find out after they get me do to accept their terms and conditions and charge my credit card all of this was a lie and then they can't get no one to call me back. I advise everybody to not use this company. It is nothing but a scam. Look at the reviews on the Better Business Bureau and everywhere else. There a continuously shaft in people. My advice to anyone is stay far away. I am in the process right now of hiring an attorney.

We’ve been with Qwest Dex, now DexYP, since 1989. We do have something in the yellow page listing in the printed book and we also do online. So far, my experience with their customer service has been okay. Our business is still strong so their service seems to be working. So we just do it more just to have a presence out there.