Davinci Virtual Reviews

We have the Davinci system for our office use and we mostly use the lead overflow feature. They monitor our 1-800 numbers and when all of us are on the phone, it overflows to Davinci and able to get the person's name, telephone number, email address and their requirements. Their team was great. They are able to do everything that we request in a very short time period. I love working with them.

Davinci Virtual basically picks up my phone calls and then transfer it to me, or send me an email with the name and phone number of whoever called in. However, I would like to see them come up with a more individualized program wherein it’s more like a real secretary, not just answering a lot of different calls, at whatever cost because a lot of people had figured out that it’s a virtual office. I would prefer they didn’t know that. I had a guy who started working on the team, and the system answers as Cindy, and he would answer the phone as Cindy and he’s a guy which is weird. Nevertheless, I talk to their rep every day and they’ve been professional.

I have a software company called Triage Tech that has a great platform for companies like Davinci. I've tried to show it to them and they won't break their barriers down. Our executive team said we're on a quest to find another Davinci and if we can, that's what we'll do. We like people to do business or at least entertain business when we've been customers for eight years. We like that they answer the phone live, but they mess our name up constantly.

The reps at Davinci Virtual have been very responsive when we have to call them about a conference room, phone, mail or things of that nature. They also had nice spaces. It was a very simple and easy experience.

I contacted a couple of different providers and settled in on Davinci as the one I wanted to deal with. I use the answering service wherein their company will type up and send the messages to people that call in. Their folks have great phone presence. Most of the time, people who call think their folks are part of our team which is very nice though every now and then somebody says "I talked to your answering machine."

I've only been so-so happy with Davinci. I wanted a live service to answer my phones when I down-sized. With the staff that they have answering my phone line, my clients sometimes feel like they're getting grilled, no matter how many times I tell them not to do so. They don't keep the same staff, so what ends up happening is there is always someone different answering the phone. Even though I have provided a client list, they don't seem to check it. A customer that I’ve had for 15 years will say she knows who I am, and the staff will be asking for the first name, last name, company name and why my customer is calling. Some of my clients find it wasteful and it's not working out great. We're probably going to go over to the automated system. Overall I'm not completely dissatisfied but I'm not satisfied either.

We use the system for office use, mostly for the auto receptionist feature. The customer service that we have received has been great. Davinci has improved our business.

I have been with LightStyle for four years and we were already established with Davinci when I came on board. The initial was a referral from our good friends and clients that had heard about Davinci's services and they told us to check into them. Right now, we mostly utilize the virtual office setup with all the calls – the unlimited calls to there and the referral back to us as needed. Davinci has been very helpful, especially with us at the beginning stages of being such a small company and not having the bandwidth to handle all the incoming calls. They have the reception service and everything. They’ve always been very professional in their dealings with all of our clients and we appreciate that. We haven’t really utilized any of the in-office or in-suite things available to us, though. But our experience has been really great.

Davinci Virtual has helped in keeping our business afloat. We mostly use their call service. When somebody calls in to our virtual company, they just take a message and if we don't answer they pass the message on.

My company subscribed to Davinci Virtual for my virtual office needs in CA, it turned out to be a mistake. While taking orders they seem to be well groomed, professional like a good firm. They had an intermediator who assured me that it was a good service. Once my work got over in a couple of months and I asked them for cancelling my subscription since work was done, they told me that the contract was of six months. I was never informed earlier about it being a 6-month contract. On top of that, reaching out to them became a real problem and responses got slowed down. Very unethical and unprofessional company. PLEASE AVOID!!

Davinci Virtual was the perfect solution for our charity since we travel so much when we're out of the country or granting wishes. It just makes everything so much easier. We mostly use the receiving mail, secretarial service, voice mail, and answering service features of the system. We used them primarily for our customer assistance. Since we started working with Davinci, our business has extremely improved. It allows us to get messages and calls when we're not in the country. Also, their team members are very very professional and nice, especially Courtney, who is incredible.

Everybody at Davinci Virtual that I’ve dealt with has been pleasant and helpful. I work for a company that hired me to manage their office although I wasn’t free to move to Chicago to do so. So I said, “Here’s a creative solution. I would give you a virtual office and that way, I could still do the work but from Wisconsin.” We use the call answering and the mail forwarding. It's for office use and some customer outreach.

Davinci Virtual's website looked like they were pretty organized and they said there that they had a team of people that are focused on your account so I thought that was a plus. They're answering the phone calls for us and taking messages but they're not doing outbound calling. They also documented some of the calls for our reach outs and they're not business critical but they free up a little bit of time. However, it seems that they're operating a bit differently than I expected. I had to tell them a couple of times to make sure that they ask the name of the company that's calling. I would expect them there to be good for people that once they've started working for us they would be trained and would know what to do. But the reality is they have a lot of turnover, so they have to retrain the people who are coming in and teach them the new things that we already told people to use again.

Davinci has worked with my business for many years, and I now consider them a trusted business partner. They do what they promise, professionally and accurately. The Davinci team is uniformly courteous and helpful. My experience with them has been positive all round -- five stars!

We have a Davinci Virtual and we use the receptionist feature of the system for calls that come in the office. I have so many interactions with them for five years and they were always pleasant to deal with.

Davinci Virtual provides the answering service for our office via its auto receptionist feature. We use it for inbound calls. It's a work in progress that's improving slowly.

My previous provider didn't have as many options as Davinci. It seemed to be the right fit, and I found their customer service excellent. They've been a pleasure to deal with across the board.

We've been with Davinci Virtual for five years. We have a really good working relationship with them and add features a lot from them. We're very happy with them.

Davinci Virtual is the service my brother used when I launched my company over here and I was launching a franchise for him at the time. I already had experience with them to know that they were a good company and provided good service. They're very nice, courteous and knowledgeable but it's hard sometimes to get communication to everybody on their team and that can be an issue when one person will get the message but the other people won't. They do a very professional job when they answer the phone and customers even comment on it sometimes.

I use the Davinci system for inbound calls and taking care of basic FAQs. I mostly use the feature of having the receptionist primarily answer the phones and patch calls through. Their customer service is 100% knowledgeable. There are challenges with the level of technical training and the updates that go on. They're managing for multiple teams, so sometimes we update the call flow and those changes aren't initiated right away. But as a whole, it's a good operation. One thing they need to improve is their telephone technical. I have a technical issue when calls are forwarded through a number and it causes a delay in the conversation. So, we're walking all over each other sometimes when calls are patched through with a customer. As a recommendation for a new person coming on, they should make sure that their call flow and what they need is incredibly specific and user-friendly. Overall, I'm very satisfied.

A client of mine was using Davinci Virtual for their reception service and it's exactly what my company needed. We're thrilled with their services. They offer with training and they've been working wonderfully for us. Right now, they are a big part of our operations. I'm a real estate broker and property manager and their main responsibility is to dispatch and call maintenance people when tenants call with maintenance issues. Additionally, I used to be a government man and I'm chair of a variety of municipal organizations. They receive those calls as well and they know how to dispatch them.