ASC Reviews

ASC (short for Answering Service Care) is a call-answering service that has been operating since 1974. The company provides a range of services:

• Call answering, call center and virtual receptionist service
• Live chat and SMS answering
• Email monitoring
• Appointment scheduling
• Call recording
• Interactive voice response (IVR) and interactive phone menus
• Spam blocking

ASC serves an array of industries, from medical to real estate to IT. Most of the services are available 24/7. There are premade plans available, but the company also offers custom plans tailored specifically to each business and use case.

To get started with ASC, you can either fill out a form on the company’s website or give them a call.

The representative will ask about your call volume and the current challenges you face in dealing with phones and other communication. They’ll use this information to build a custom plan designed to meet your business’s needs. You can also select from one of the premade packages available if you prefer.

Once you’ve signed up for your plan, you can set up your call forwarding and personalized greetings, or create call scripts for the ASC operators to use. The company is available through this process to help answer questions or provide guidance. Messages can be received via mobile app, web portal, SMS, email, phone or even fax.

ASC also offers integrations with thousands of popular apps and services, such as Google Calendar and Slack, so you can get your calls and messages where and when you need them.

ASC plans are available on a month-to-month basis with no long-term commitment. You can also opt for an annual subscription if you know you want to stick with the service — this will save you up to 10% versus paying month-to-month. Plans can also be adjusted on an as-needed basis, so you’re not stuck with what you decide at the outset.

ASC offers a range of pre-built plans for answering services or live chat, ranging from $35 per month to $599 per month.

Answering service plans

Live chat plans

Each plan also adds a range of additional perks on top of the basics above, such as a dedicated account manager or a free integration with an app or tool.

If none of these plans work for you or you have a specific need that they don’t address, you can also build a custom plan. The price for these will vary with the specific services included, but ASC claims the most common price range for customers is $250 to $500 per month.

Finally, there is a one-time setup fee of $50 that applies to all plans.

ASC is an excellent option for almost any company that needs help answering phones. The prices are competitive, the service is comprehensive, and — perhaps best of all — it’s available 24/7.