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Abby Connect

Abby Connect
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Overall Satisfaction Rating 4.76/5
  • 5 stars
    38
  • 4 stars
    12
  • 3 stars
    0
  • 2 stars
    0
  • 1 stars
    0
Based on 50 ratings submitted in the last year

Abby Connect has provided top-rated virtual receptionist and answering services since 2005. With a proprietary training program and a focus on cultivating productive and rewarding relationships between businesses and customers, Abby Connect has created a niche for itself in the domain of elite reception services.

Abby is well-known for flexible call handling, and small dedicated reception teams that answer for businesses in law, accounting, real estate, home services and more.

Plans begin at $279/month after a no-obligation 14-day free trial. Partnering with Abby Connect allows you to grow your business and never miss a call again!

Abby Connect Call Now Toll Free (877) 841-6082 Learn More 
Abby Connect
Call Now Toll Free
(877) 841-6082

Abby Connect Reviews

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Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 29, 2020

We found that people were extremely frustrated with an automated answering service so we thought we’d give a live answering service a try. I did a little bit of research online and saw that Abby Connect was pretty highly recommended so I thought we’d give them a shot. Our main line is answered by Abby Connect 24/7 and those calls are routed accordingly to whomever needs them.

The team at Abby Connect has been great. I’ve been very pleased with the fact that I have sort of a go-to account manager. We’ve had to make changes twice now but each time, the changes were easy to make. We’ve been able to have a conversation about what we’re experiencing, what we think and where we think the problem is, and work on a solution together. We’ve been very pleased with that, too.

We were really clicking when we signed up with the service in February so it’s unfortunate that this hasn’t been a very good microcosm of utilization of their services. There was two-week trial period to try and figure out where our level of service should be at and we just happened to be right in the middle of a global pandemic. So, it’s extremely hard for us to even know that we’re utilizing the services correctly or if we’re utilizing the right services. Phones aren’t ringing ‘cause our business is predicated on private air charter, and private air charter is driven by being able to travel. We’re starting to see a significant uptick in several of our online activities and our phones are ringing a little bit more. So, hopefully, in the next 2-3 weeks, we’ll get back to some semblance of normalcy where we can actually effectively evaluate those things.

Abby Connect response

Hi Todd, Thanks so much for taking the time to leave this review. Working directly with your own account manager who then communicates with your dedicated receptionist team is how Abby operates to provide the best quality for our clients and their callers. We're so glad it worked out for your business. We do hope that your business is able to resume normal activity as we know and understand how hard it is for everyone right now, especially in the travel industry. If there's anything we can do to help you, please let us know.

Best,

Marianne

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 12, 2020

    We were using Talkroute and it sounded almost like a robot. A lot of people don't want to go listen to a whole bunch of extensions. They would always just press 0 and it would get routed to the CEO of the company who definitely does not have time to take care of all the calls. So, we decided to go with a receptionist company. I have never heard of one before in my life. I googled and looked at a few companies, and Abby Connect was the one that stuck out to me the most. They were the ones that had a very reasonable price. The fact that they did a 14-day free trial was amazing as well and everybody has been super nice. We're more than happy with the people that we chose.

    I'm the office manager here and my personal favorite about the system is the customer portal. I have access to see how many minutes we've used, how many minutes are left. I can see the payment breakdown. If I see that we're growing a bit more, then I know that I can always add in more minutes at any time too. And it doesn't disrupt our contract. I am able to monitor and validate everybody's calls as well. Everybody here is independent and they have the capability to just ignore Abby Connect, but everybody has been using them as highly as I do and it has been working wonderfully for our company.

    Their reps answer the phones really quickly. They're 100% polite. They take to change extremely fast. There was one for we were asking them to ask way too many questions and that was my fault because I was trying to think of all the aspects. Whenever I did a couple of test calls, it took way too long. As soon as I made the change, they went ahead and did it right then and there. I called them right back as another test and all the changes were made. Everybody's super confident. They're absolutely wonderful to work with. Abby Connect is the best that we have used. They were able to choose a local phone number for us as well. So, whenever we told them the area code, they were able to provide that to us. They're very personable and I absolutely love them. It's very good and a lot more better to have somebody like them around, as opposed to having an actual receptionist here.

    Abby Connect response
    Hi Vanessa!

    Thank you SO much for your review and detailed feedback! Your receptionist team LOVES hearing from you and knowing that what we are doing is working for you and your colleagues.

    We're so happy that you took advantage of the trial and did test calls to see if your call handling instructions worked well in sample situations. By having smaller, dedicated receptionist teams we can indeed make immediate changes to your account. Please keep letting us know how we are doing and let us know if we can make any more changes or adjustments for you!

    Thanks again for your review!

    Your receptionist,

    Keilyn

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 19, 2020

    I’ve had answering services in the past, but I’ve never been happy. There was no one trained and they could never pronounce my name. It was terrible. The people immediately knew that it was an answering service. I did a lot of homework this time. I went online and I read about seven different companies because I really needed a professional team. Then I talked to a woman at length. She told me all the things that I wanted to hear and also told me that I would have a team. And that team alone would always be answering my phone, which really impressed me.

    I selected Abby Connect mostly because of the professionals that I talked to and answered my question. They gave me my quotes and sent me the documents. They immediately followed up and were always professional, and polite. Every time they called me, they were pleasant and they never sounded stressed. They were also immediately responsive and I figured it was a good indication of what the company was like.

    I got to train them and all of my clients think that it is an in-house secretary. They’re amazing and I’m extremely happy with the service. Every one of the women was polite, upbeat, and professional. And they pronounce my name correctly. They also don’t put my clients on hold because they’re saturated with calls so I’m seeing an increase in office appointments. They answer my phones and I get to tell them whether I wanna take the call or not. If I don’t wanna take the call, then I get an email and I can call the numbers off the email upon receipt. Abby Connect is pricier than most but you get what you pay for. I was a little leery about 500 bucks a month, but one polite person on the phone can turn into an office appointment and a new retainer. So, it’s more than paying for itself. I’m elated.

    Abby Connect response

    Hi Douglas,

    We're absolutely ecstatic and grateful for your review! Thank you so much! Here at Abby Connect, communication is very important to us. We care about our clients and our client's clients because your people are our people.

    Being able to offer dedicated answering teams to our clients allows us to better customize the experience and increase familiarity between your team, you, and your clients. We're also so happy to hear that you've had an increase in new appointments and we hope that helps you continue to grow your business.

    As a receptionist on your team at Abby Connect, I want to personally thank you for giving us the opportunity to WOW you and your callers! In a world full of so much noise, we're not just listening. We HEAR you and we're always here for you.

    Thanks Again!

    Macie M.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 21, 2019

    I had some feedback that came in an email thread and some client of mine out west said, “You know, I think Glenn’s the only one there doing it all.” So, I thought it might be helpful to have someone else grab the phone, particularly if I’m gonna be running around now, conducting a bunch of meetings as the business grows. So, I did a search on the internet for services like that and I wanted a live service and went through, and then I narrowed it down to two or three. I read reviews and there were so many. The reviews were fudged or faked on by various sources. But I read what I thought was independent reviews and Abby Connect always came out on top. We got them and I wasn’t too worried about the pricing because the prices were comparable. I've only had them for less than a year and them taking messages gives me a little more time.

    I haven’t utilized all their sources and resources as of yet. I just switched over in my system here. I had a fax service too and I was paying almost $20 a month for that. I looked back at 2019, I had nine faxes, and my daughter who works for an interior design firm said, “Dad, nobody faxes anymore.” So, I rigged it up just to come in to my computer, the fax number. And I haven’t tried yet flipping over between this line and the fax line. Also, I would get as many as a dozen robocalls a day with an average of three to five. All of them were junk and a couple of them were political. But Abby Connect's huge help was eliminating the robocalls. I'm very pleased with them. My experience with Abby Connect has been very good so far. It has relieved me and I greatly appreciated it. I’m a one-man operation here, so it’s a huge help that the phone’s getting answered and messages are handled promptly.

    Abby Connect response
    ​Hi Glenn,

    Thank you so much! We do our very best at Abby Connect to help relieve the stress of answering calls so you can have more time for your busy work schedule. We're so glad that you have chosen our services out of all the others out there. All of our reviews are from customers who were interviewed by a 3rd party just like you were. We take great pride in answering your calls and delivering an exceptional service that people want to talk about. Thank you for trying us out and joining the Abby family!

    Your Receptionist,

    Dayzjah

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 21, 2019

    I learned about Abby Connect at a conference about a year ago. I’m a small business but I got sick of fielding calls from solicitors and having clients call me when they didn’t have scheduled appointments, so I use the service mostly as a call filter for me. I’ve only been with them for about two months now, but even after just the first week, I realized how much less the phone is ringing so it has been nice. Even somebody who normally I would talk to calls, if it’s not a good time, it’s easier for me to just have Abby Connect deal with that rather than me picking it up and then trying to make an excuse for why I can’t talk right now. It helps a lot and I know that they screen a lot of my calls for me, so it makes a big difference for my work day.

    I’m just still a little bit confused about messages. Sometimes I’ll get an email notifying me of a missed call. Sometimes I get an electronic voicemail. Sometimes I get like a transcribed voicemail. So, I’m not sure what the difference is and I don’t even know if there’s some inbox that I should be clearing out. But I haven’t made much of an effort to research that, so it’s not necessarily on them.

    A couple of years ago, I tried one of their primary competitors for a call service and I let them go after like a month. I’m a female with a male name and my calls were letting me know that I was being referred to as he by my call center. And it stands out for me that Abby Connect has gotten that right when other companies couldn’t figure it out, even after me asking them several times to make note so that it was addressed.

    Also, whenever I have a question or I contact support or any of the callers who call, everyone is really professional. I don’t know them at all but I feel that they’re a part of my team as opposed to me just feeling like somebody using a service and being just another client. Their team does a really good job of being friendly and personable. And they always help me whenever I have a question or I’m not sure about something.

    Abby Connect response

    Hi Sean,

    Thanks for taking the time out of your workday to provide us with some great feedback. We always love hearing from fantastic clients like yourself! We remember meeting you at the conference last fall and we're glad you chose to try out our services. I'm so glad to hear you've noticed a big difference immediately. As a small business owner, I can only imagine how much you are working on every day! It's awesome to hear that we have been able to help with the filtering of your calls. Thank you for the great feedback and let us know if we can improve your service in any way!

    Warm Regards,

    Kaitlyn G.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 15, 2020

    Our firm used to have a receptionist but we downsized a lot and we didn't feel the need to have a full-time receptionist. So it would just be easier to have a receptionist company do it for us. It was something new that our firm was getting into. All these other places I contacted would just transfer the calls and couldn't work with anything that we'd give them. But Abby Connect had better pricing along with the fact that they were willing to work off of the Google Docs. So they were a better choice for us. We have a whole case list that each attorney is assigned to. Abby works with those case list to see who’s on the case list and they transfer to the correct attorney. In the beginning, there were issues with the hold time and getting the call over to somebody. But since we’ve been with Abby, everything has been great and we haven't had any complaints. I email the supervisor from Abby if ever I need anything and she will take care of it.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 2, 2020

    I was with Ruby Receptionists and they sent me a political statement that I disagree with immensely. I sent Ruby a note and told them to cancel my account immediately. It's a service company. I don't need them preaching to me about political positions. So I dropped Ruby and contacted Abby Connect. They accommodated me and we went from there. They've been good so far and I'm very pleased with the service. They're very professional and I haven't had any complaints from any clients.

    Abby Connect response

    Hi Adam,

    Thank you so much for submitting this fabulous review! I'm so happy to hear that we could accommodate you and get you switched over quickly. We always put professionalism first, so I am glad that you and your callers been happy. Please let us know if we can do anything else for you!

    Your Customer Success Manager,

    Katherine

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 30, 2020

    We were looking online to find a company that was local. We had an answering company, but they were in a different state. So, we had a lot of trouble with them. We figured if we looked around to see who offered what here in Las Vegas, it would be more on our time frame, and we'd get our calls on a more prompt basis. We found Abby Connect online, and we went from there. So far, so good. In the beginning, it takes a little while to iron a few things out, but we've been with them now a few months.

    They've cut down a lot of these ridiculous sales calls that we told them that we didn't want. We want to talk to customers. We don't wanna talk to a bunch of sales people. That's worked out really well. They’ve been able to filter those out for us and give us the people that really need our service. The girls and the guys that work for them have been great on trying to figure out who these people are and what they want before they send them to us. They've been doing a good job. When their company doesn't hear from a company like ours, in any type of criticism form or things doing better, then they should know that they're doing what they're supposed to be doing.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 18, 2020

    Looking at different companies, Abby had the most information and the complete set of services that we were looking for. We ended up going with them and right now, we're doing the live receptionist and all that entails, including transferring calls. When we talk to them, they are friendly and helpful. It's been good. It's helped us continue to operate as we have been wanting to, simplifying a couple of processes with our office and having to move around.

    Abby Connect response

    Thanks so much for your review, Millie!

    We are delighted to have set a thorough expectation of our services, and strive to offer you and your team continued excellence! Thank you for allowing our receptionists the pleasure of bringing unity to your team's daily operations. It is Abby's goal to continue to offer your team integral solutions to simplify your business needs. Thank you for choosing Abby Connect. We look forward to answering your calls each day with a smile! :)

    Your Receptionist,

    Krystle

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 6, 2020

    Three years ago, I was looking for an answering service. I'm based in Las Vegas, Nevada. Abby Connect was local to me, and this was how I started working with them. I had the company, but back then we did not have an office and I didn't have a secretary. To me, that was what I wanna have, good customer service for my customers, where I wanna have somebody live to answer the calls around the clock.

    They really help me with getting my customer service more organized. When a customer has an issue with the purchase, they always wanna have somebody live on the phone. So, we have somebody friendly who answers the phone nicely and grabs the message from him. It makes them feel like somebody answered their call and somebody tried to help.

    Also, the service was very customizable for what I need. It works together with me to find out what's gonna work best for me to be able to give better customer service. Ever since then, I always have secretaries use their service because of how it has helped me. I use it for a few other companies I own right now as well. I had interactions with their staff members every time I had an issue or billing question. They were not really available on the call, but they always called me back in a timely manner. They always really tried to fix the issues we’ve had.

    Abby Connect response

    Thank you so much for taking the time to share your experiences working with us. We are so grateful to hear we've been able to customize our services to your business' particular needs and have assisted you with the customer service experience your customers seek. Our service works well as your primary reception, or in addition to your own team. We are happy to lend a friendly ear and assist your callers so they are sure someone has heard their concerns. We really appreciate your time and feedback and LOVE working with local businesses! Viva Las Vegas!

    Best Regards,

    Rosario M

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    Abby Connect author review by ConsumerAffairs

    Abby Connect offers U.S. based, off-site, live virtual receptionists that simplify customer service needs for busy professionals and businesses by skillfully handling incoming calls at a reduced cost in comparison to hiring a full-time employee. The company's virtual assistants filter calls through a screening process based on the client's needs to ensure that all necessary calls are transferred to the right people and right departments.

    • Multiple means of communication: The company saves time with prompt delivery of messages using multiple communication methods including text and email.

    • Reduce overhead: Abby Connect will reduce costs and need for hiring a full-time employees.

    • Triage responses: The receptionists filter very important calls that require immediate attention from calls that can wait.

    • Attentive customer service: Abby Connect offers quality customer service with a cheerful personality.

    • Custom options: The company offers versatility with flexible options for using the service part-time, full-time or for taking overflow calls.

    by ConsumerAffairs Research Team

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Abby Connect questions and answers

    What problem is Abby Connect trying to solve?
    Small companies cannot afford the cash and time investment to hire, train, manage and motivate receptionists to answer the phone calls. On the flip side they need their phone lines answered live by a professional receptionist so their calls do not go to voicemail or unanswered. Abby Connect provides a team of live receptionists at a fraction of the cost of hiring, training, managing and motivating an in-house receptionist.
    What sets Abby Connect apart from the competition?
    Abby Connect is focused on the quality of the customer service and wowing the client. We only assign five receptionists per account and only higher the best and brightest. Traditional answering services pay minimum wage, fail at motivating their receptionists and assign 50+ operators to each account. Abby achieves a level of personalization that is just not possible when you assign 50+ operators to an account. Some of our competitors only answer during the day Monday – Friday. We provide live receptionist services during the day, night and on weekends. Some of our competitors do not provide Spanish speaking receptionists whereas we do.
    What needs do your services fulfill, and how do you fulfill those needs better than your competition?
    Our company answers our clients’ phone lines like a receptionist of their company and focuses on wowing the caller. Our focus on our company culture and motivating the receptionists makes us better than our competition.
    How does Abby Connect measure success?
    We measure success based on the number of compliments our clients get from their callers about their receptionists.
    What’s the most common misconception consumers have about your industry?
    The biggest misconception consumers have about our industry is that all answering service/virtual receptionist companies can be lumped into one category. The truth is there are three categories in our industry that have very distinctive differences. The 1st category is a traditional answering service that is 24/7, has a large call center with 50+ operators and is the lowest cost solution. These companies were built around the medical field’s need for Doctors to get calls after hours and to be paged when there is an emergency. Their entire business model is built around quantity and low cost. The 2nd category is a virtual office/executive suite company that handles a company’s mail, provides meeting room and office space and answer their phone lines. Their core focus is in the space services they provide and phones are just a part of what they do. The 3rd category, which Abby Connect falls into, is a premium virtual receptionist company that has their core focus on answering phone calls for small companies and becoming the receptionist of the company they are answering for. In this category we are focused on really wowing the caller and surpassing any level of customer service that our client could provide on their own.
    How has your industry changed in the last 5 to 10 years?
    In the past 5-10 years we have started to see the large call centers that were originally built to only take messages for Doctors try to market themselves as virtual receptionist companies that are focused on small businesses. These call centers still have the culture of cutting cost and not focusing on quality of service. The only thing that has changed is their marketing.
    What is something you wish every consumer knew about Abby Connect?
    I wish every consumer could meet our receptionists in person. We have such an amazing group of receptionists and anyone would be proud to have an Abby Connect receptionist answer their calls.
    Has your business received any awards or recognition your customers would like to know about?
    We constantly receive incredible feedback from our customers. We have an extremely high retention rate.
    How has Abby Connect grown or evolved?
    Our company began as an executive suite company. We answered the phones for our office tenants and soon realized how well we were at providing exceptional customer service. This realization led us to start TelAssistant. TelAssistant was marketed as a virtual receptionist service that answers your phone line plus handle your companies scheduling. Over a 3 year period we found out that trying to learn a company’s scheduling platform and schedule a patient or caller was too time consuming and not cost effective for our client. We also found there were mistakes made and it was extremely difficult to become experts at each individual scheduler. We did not want to do anything we were not experts at which led us to re-brand as Abby Connect. Abby Connect’s only mission is to wow the callers for our clients and provide the best customer service experience over the phone as possible.

    Abby Connect Company Information

    Social media:
    Company Name:
    Abby Connect
    Company Type:
    Private
    Year Founded:
    2005
    Address:
    6170 N Durango Dr, Suite 200
    City:
    Las Vegas
    State/Province:
    NV
    Postal Code:
    89149
    Country:
    United States
    Website:
    www.abbyconnect.com