James, thank you for such a wonderful review, all the receptionists love your account and are honored to answer your calls. We all appreciate your kind words...Gail
Original review: July 14, 2016
Abby Connect has been a true gift to me since last tax season. The professionalism and courtesy they extend is well reported by my clients. They have also given me so much more time to complete my work without being interrupted by phone calls. I truly think they have been the best asset I have added to my business in years. The value is immeasurable. I recommend their services 100%.
I just wanted you to know that I appreciate the review. We are so glad to have you as our client. Best Regard...Gail
Original review: Oct. 18, 2016
Several years ago, we were needing an Amarillo office that we could use when needed and have professional facilities and staff available to us. I am so thankful that we found Allied Offices and Abby Connect. They have treated us with the greatest respect, not only to our staff, but to our clients as well.
Thank you JR for you review, we appreciate you and your fabulous company.
Original review: Oct. 6, 2016
Partnering with Abby Connect hasn’t really increased traffic but it’s been helpful. We mostly use the live answering and it’s nice to have someone answering instead of a phone answering machine. Their reps have been fine.
Thank you Adam for the fantastic review, we all love your account and appreciate your business. Sincerely...Gail
Original review: Sept. 29, 2016
I learned about Abby Connect through a realtor who was looking for office space for me. I use their answering service. It’s limited, so I mostly utilize the service for is the address and the receptionist up front to answer phones and get us a larger presence. Abby Connect works for our company. It’s easy, the right price and they’re nice. I’m happy with them and we're not going anywhere.
Kile, Thank you so much for giving us an awesome review, we appreciate you and your company. Sincerely...Gail
Original review: Sept. 23, 2016
Abby Connect answers the phone for our company, giving a good impression when people call. Their team is always great, responsive, and very quick.
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Thank you JD for the wonderful review, we appreciate your account. Best Regards...Gail
Original review: Sept. 11, 2016
Partnering with Abby Connect has allowed my office manager more time to work on managing as opposed to answering the phone. Mary Ann has been exceptional. I’m demanding and she’s right there making adjustments with the team of five girls who do a good job. I've been happy with their service. I’m still training them to do exactly the way I want it to be done, and it took a little longer than I would’ve liked, but their consistency is almost there. I would still recommend them to other people.
Thank you Shelly for taking your precious time to give us an incredible review, we appreciate you and your staff. Your Awesome !! Gail
Original review: Sept. 9, 2016
There was a time period where we did not have an administrator and so it was important that we had someone answering the calls. We did some research, and we found Abby Connect and saw some good reviews. Their most helpful feature is the virtual assistant. Every time someone calls letting us know that we’ve got an incoming caller, they're super pleasant and they will take messages for us if it’s someone that we can’t speak to at the moment. Sometimes it can be the difference between me having an okay day to me having a pretty good one because of how they speak to everybody on the phone. I also really like the thorough message taking when we have messages taken down either before or after hours. It's helpful getting those in the email with all of the information that we need in order to contact the person back.
Gina....thank you for being a client with us for many years and for giving us a lovely review. We appreciate all of you !! Sincerely...Gail
Original review: Sept. 6, 2016
We've been using Abby Connect for many years, mostly for their answering service. Their team are good to work with. Some of them are young, I can tell from the way they talk. Sometimes they don't know how to pronounce properly so when people are calling, they don't come across as very polished. But they're just answering phones, we know what were hiring. They communicate with us any kind of information that we need to know - any days that they're going to be closed, any issues that were coming up, any changing of equipment, or any upgrading, etc. I've hardly had any problem with the system. When there are problems, they let us know ahead of time.
Thank you so much for being with us for all the awesome 12 years. It has been our pleasure working with you !! You are very kind to give us a tremendous review. Regards...Gail
Original review: Sept. 1, 2016
I have been with Abby Connect before it was even named Abby Connect... let's see... 12 years I believe. I have found the staff helpful and willing to go out of their way to help me and to help my real estate clients that come in asking questions or needing payment receipts. It offers easy after hours access, too. I plan to continue using this facility as my office until I leave the business!
Sarah...We appreciate all the wonderful years you have been with us. It is such a joy to answer your calls for you and your company. Thank you for the fantastic review, everyone appreciates you !! Warm Regards...Gail
Original review: Sept. 1, 2016
Working with Abby Connect has been one of the best business decisions I have made. I get a full-time receptionist, mail services and access to several very nice conference rooms when I need meeting space. Gail, Marianne and the whole team there represent my company well and give it a beautiful place to call home. I have been approached by other similar companies since I started working with Abby Connect in 2011 and none have ever come close to their level of professionalism.
Lynn...Thank you for giving us such a lovely review, we love being part of your fabulous company. Your dedication is so wonderful !! Sincerely...Gail
Original review: Sept. 1, 2016
For nearly nine years I have used the services of Abby Connect and highly endorse their receptionist services. Their staff is always well trained and I feel represents my organization well. My incoming calls have always been handled professionally.
Keng, Thank you so much for superb review, we appreciate you and your wonderful company. All the Best...Gail
Original review: Sept. 1, 2016
Abby Connect does a great job answering calls and getting the calls to me. They are very prompt and courteous to my clients. I would highly recommend them to anyone that want to have quality service. Best group of people to assist you whether your business is small or large.
Original review: Aug. 26, 2016
Abby Connect answers the phone and schedules appointments for me. I have set on several occasions where they have booked one of my clients on another facility schedule and vice versa. And sometimes I may have someone show up at my office and turns out we scheduled this appointment and we find out that they are actually on somebody's schedule in another city. But that hasn't happened in a long time. Sometimes I also have an issue when they're not really good at keeping my appointment time together. So some days I may have a 9:30, and then not have somebody until 1:00. It's a really big gap for me between that. But anytime, they have been responsive if I have called to bring something like that. And they've managed it and tried to fix it. I would still recommend them.
Craig, we all enjoy working with you and your fantastic account. Thank you for the wonderful review. Regards...Gail
Original review: Aug. 14, 2016
Abby Connect's people answer my calls when my company is open. As my virtual assistant for answering and taking calls, voicemail and emailing voicemail, it does not take time out of me or the employees to have to answer the phones, which is a big plus. Their team is awesome and the girls there are absolutely fantastic. They’re courteous and helpful. Customer service is everything and they’re treating my customers with respect, which is a beautiful thing.
Eric, it is such a privileged to be part of your wonderful company. We really appreciate your kind words. Sincerely....Gail
Original review: Aug. 9, 2016
I’m friends with the owner of Abby Connect. Before using them, I owned another answering company at the time. I’m very happy that I did the switch because I sold my company and I would rather keep the business with my friend than with the person that I sold it to. So far, I’m very pleased. It’s a great service. I mostly use the call screening and I love the voicemail. I like the fact that it comes to my email so I can catalogue it.
My use of Abby Connect has two main purposes. Number one, when callers call and they receive somebody other than me, it creates mystic that the organization is bigger than the one-man show that it is in reality. So I like that side of it. And the other more important side of it is simply the fact that the receptionist is always available even though I am often not. So callers don’t end up going missed.
Sumer....your kind words mean a lot to all of us. We are so glad you are with us. Gail
Original review: Aug. 4, 2016
We mainly use Abby Connect's after-hours system. Business has been good because we’ve missed less calls. So instead of them having to leave a message on our voicemail, they get a live person and leave a message for us to call them back. I’ve had some interaction with their billing department and she’s always gotten back to me very quickly and does a good job. I like how professional, polite and friendly they are when they talk to our clients.
Mike...thank you so much for the awesome review, we are glad to be part of your awesome team. Sincerely...Gail
Original review: Aug. 3, 2016
We don't usually have a receptionist anymore and nobody is around that we could delegate in the office all the time that could answer the phone. So we needed to take care of that and that's why we have Abby Connect to provide an answering service. It has impacted our business in a positive way. There's a human now answering the phone and that's meaningful in today's world. I didn't want the calls to be rolling into voicemail all day long so that helps our brand. And interacting with the Abby Connect team has always been short and sweet. In fact, I sit around and gabbed with them on the phone. In the beginning, I had general questions and reached out them a couple of times. Otherwise, the system seems to be functioning okay so I just did the inbound calls with them.
Tabitha, thank you for taking your time to write us a review, we really appreciate you and your company. Best Regards...Gail
Original review: Aug. 2, 2016
Abby Connect was the first company we came across to have a virtual assist that was local to us. We use their call forwarding and the mailbox features. Unfortunately, last week there was a bit of an outage with our call forwarding so customers and potential new customers couldn’t get a hold of us for three days. I emailed the office manager that I have a relationship with and they couldn’t tell me when the problem occurred as well as there’s no system that tells them when the issue happened. That was a little annoying but it was fixed within 10 minutes and they’re very good overall.
I’m thinking about approaching them as a potential customer of ours. We’re an IT consultant and company and professional services. And we also have an open rec head count for about 20 different roles that we’re trying to recruit for. One of those people actually emailed me and said that he went to our website and saw our recommendation. He has tried to call us but our phone is broken. So Abby Connect doesn’t sell me with much confidence. Nonetheless, Andrew, the VP of Sales and New Business, was absolutely awesome and has been a great connection.
Thank you for your review and taking your time out of your busy schedule to write one. We appreciate you !! Thanks Again, Gail
Original review: Aug. 1, 2016
I've been using Abby Connect for live operator and then receiving the emails, too. Partnering with them has been good for my business but the only thing is, the voice of the person on the recording doesn’t sound natural. It sounds staged. Other than that, I’ve been happy with them.
Mark, Thank you for your Marvelous review, we are lucky you are with us. Best Regards...Gail
Original review: July 29, 2016
I use Abby Connect for the office that I rent and it definitely gives me better visibility to my clients as opposed to having a recorded message. They're always getting a live person which I do appreciate. Their virtual assistance is very good. I like the fact that they will transfer phone calls to my cellphone if I'm not in the office and that they're also doing transcription of voicemail. It's a great service.
Resolved outside ConsumerAffairs
Thank you for talking my call and I am glad we got everything resolved, please look for to the email for you to update your review. Thank you for all the years of business. If you need anything, please let me know. Sincerely...Gail
Original review: July 27, 2016
I originally had the office set up through Plaza Offices in Las Vegas. And then through a turnover, the property in which I have an executive suite in became an Abby Connect property. Prior to that, I had 3 to 4 live answering company in the last nine years. But, I’m disappointed with Abby Connect. All of a sudden I’ll get a voicemail, but I won’t receive the call on my cellphone like I’m supposed to have. I don’t get a whole lot of the forwarded voicemails. The quality had dropped since the changeover.
Partnering with them has reduced my connectivity level which reduced my ability to service my clients because, I’m not receiving phone calls. They just go directly to voicemail. I have spoken to them about it and they said there’s no reason that it should be happening but it’s happening so I’m dissatisfied. I’m actually debating moving offices because I’m not happy with the service that I’m being provided with for the dollar amount in which I’m paying and not occupying any space. I spend almost $500 a month for my two locations with them and I get nothing.
Original review: July 26, 2016
About two years ago, our business used to use Abby Connect. And then we were partnered with someone else at the time and they didn't like them. So as soon as we broke the partnership, we called Abby Connect right back and hired them again. All my office phones are forwarded straight to them and I get everything sent to me through email. Partnering with Abby Connect saved me a lot of money and now I've never missed a call so it's extremely helpful. Every single one of their staff that I've dealt with has been extremely polite and amazing. My customers have never complained. They think there's someone sitting in my office.
Original review: July 25, 2016
We've been with Abby Connect for about five years now and it's been wonderful. My wife set it all up and everything has been great.
Thank you so much for the wonderful review, all of us enjoying taking your calls. Regards, Gail
Original review: July 23, 2016
Abby Connect is the first live answering company I've used and it's pretty simple - the phone answers calls when it's required.
We appreciate your kind words and enjoy working with you and your awesome company. Sincerely...Gail
Original review: July 22, 2016
We use Abby Connect's virtual assistance. It's been really great to have somebody there to answer the phone for us and they've been really good. I never had a complaint from a customer. They've all been very, very friendly, no matter who it's been, and very professional so we're happy with them.
Thank you so much Terry, we are so lucky and happy you are with us. Kindest Regards...Gail
Original review: July 21, 2016
I highly recommend Abby Connect. They are very personable, knowledgeable and most importantly very professional.
Thank you so much Derrick we appreciate your kind words....Gail
Original review: July 20, 2016
The experience that we have had with Abby is the utmost of professionalism.
Dr. Phelts, we really appreciate your awesome review and love talking to your fantastic clients. Gail
Original review: July 20, 2016
I've tried other answering services in the past. Some were bad. Some were good, but Abby Connect is by far the best. They are great at securing appointments for me. They also make phone calls for me. They are very professional and friendly when dealing with my patients. I have not heard any complaints about them from my patients. I can rest assured that they are handling my phone calls properly while I run my practice.
Original review: July 20, 2016
The staff at Abby Connect are always very pleasant and wonderful to work with. Highly recommend.
Jerry, you have been an awesome client for the past 5 years, thank you for the wonderful review. Sincerely...Gail
Original review: July 20, 2016
As an client for the past 5 years plus, We have been completely satisfied with the services provided - very professional staff, courtesy. Location is perfect for our business operations. Best Regards.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Abby Connect offers U.S. based, off-site, live virtual receptionists that simplify customer service needs for busy professionals and businesses by skillfully handling incoming calls at a reduced cost in comparison to hiring a full-time employee. The company's virtual assistants filter calls through a screening process based on the client's needs to ensure that all necessary calls are transferred to the right people and right departments.
- Multiple means of communication: The company saves time with prompt delivery of messages using multiple communication methods including text and email.
- Reduce overhead: Abby Connect will reduce costs and need for hiring a full-time employees.
- Triage responses: The receptionists filter very important calls that require immediate attention from calls that can wait.
- Attentive customer service: Abby Connect offers quality customer service with a cheerful personality.
- Custom options: The company offers versatility with flexible options for using the service part-time, full-time or for taking overflow calls.
- Best for This service is best for entrepreneurs, small businesses and working professionals such as lawyers or doctors whom are short on time.
Question and Answers - Abby Connect
What problem is Abby Connect trying to solve?
- Small companies cannot afford the cash and time investment to hire, train, manage and motivate receptionists to answer the phone calls. On the flip side they need their phone lines answered live by a professional receptionist so their calls do not go to voicemail or unanswered. Abby Connect provides a team of live receptionists at a fraction of the cost of hiring, training, managing and motivating an in-house receptionist.
What sets Abby Connect apart from the competition?
- Abby Connect is focused on the quality of the customer service and wowing the client. We only assign five receptionists per account and only higher the best and brightest. Traditional answering services pay minimum wage, fail at motivating their receptionists and assign 50+ operators to each account. Abby achieves a level of personalization that is just not possible when you assign 50+ operators to an account. Some of our competitors only answer during the day Monday – Friday. We provide live receptionist services during the day, night and on weekends. Some of our competitors do not provide Spanish speaking receptionists whereas we do.
What needs do your services fulfill, and how do you fulfill those needs better than your competition?
- Our company answers our clients’ phone lines like a receptionist of their company and focuses on wowing the caller. Our focus on our company culture and motivating the receptionists makes us better than our competition.
How does Abby Connect measure success?
- We measure success based on the number of compliments our clients get from their callers about their receptionists.
What’s the most common misconception consumers have about your industry?
- The biggest misconception consumers have about our industry is that all answering service/virtual receptionist companies can be lumped into one category. The truth is there are three categories in our industry that have very distinctive differences. The 1st category is a traditional answering service that is 24/7, has a large call center with 50+ operators and is the lowest cost solution. These companies were built around the medical field’s need for Doctors to get calls after hours and to be paged when there is an emergency. Their entire business model is built around quantity and low cost. The 2nd category is a virtual office/executive suite company that handles a company’s mail, provides meeting room and office space and answer their phone lines. Their core focus is in the space services they provide and phones are just a part of what they do. The 3rd category, which Abby Connect falls into, is a premium virtual receptionist company that has their core focus on answering phone calls for small companies and becoming the receptionist of the company they are answering for. In this category we are focused on really wowing the caller and surpassing any level of customer service that our client could provide on their own.
How has your industry changed in the last 5 to 10 years?
- In the past 5-10 years we have started to see the large call centers that were originally built to only take messages for Doctors try to market themselves as virtual receptionist companies that are focused on small businesses. These call centers still have the culture of cutting cost and not focusing on quality of service. The only thing that has changed is their marketing.
What is something you wish every consumer knew about Abby Connect?
- I wish every consumer could meet our receptionists in person. We have such an amazing group of receptionists and anyone would be proud to have an Abby Connect receptionist answer their calls.
Has your business received any awards or recognition your customers would like to know about?
- We constantly receive incredible feedback from our customers. We have an extremely high retention rate.
How has Abby Connect grown or evolved?
- Our company began as an executive suite company. We answered the phones for our office tenants and soon realized how well we were at providing exceptional customer service. This realization led us to start TelAssistant. TelAssistant was marketed as a virtual receptionist service that answers your phone line plus handle your companies scheduling. Over a 3 year period we found out that trying to learn a company’s scheduling platform and schedule a patient or caller was too time consuming and not cost effective for our client. We also found there were mistakes made and it was extremely difficult to become experts at each individual scheduler. We did not want to do anything we were not experts at which led us to re-brand as Abby Connect. Abby Connect’s only mission is to wow the callers for our clients and provide the best customer service experience over the phone as possible.
Abby Connect Company Profile