Abby Connect

Abby's reps are always clear, always professional, and always articulate. So, they make us look good. We get compliments on our receptionist, which is hysterical. People don't know it's a service, they just think there's somebody sitting in our office, which is what we want. We're in the home care of business. We take care of older people in their homes. Older people are not really online savvy. They can all use a phone. Many of them don't hear well, so the person speaking to them has to be not loud, but clear and slow. I've never had a problem with any of our older people saying, "I didn't understand your person." So, that was great.

Abby Connect has been a lifesaver. We have it set up for certain types of calls that goes to specific people. But some of those people are no longer here. So, all the calls are coming back to me. But we're using Abby for screening because there are times where we're short-staffed. I had eye surgery, we had someone quit and we had a tech cut his finger off. We can pause Abby for a while but it offers too much value. They're being very useful. There are times where I need to change something and I just shoot Alexandra and Christina, the reps at Abby, an email and they fix it. There were hiccups in the very beginning but there are hiccups in everything. Abby has helped in that they'll call and say they have so and so on the line and I’ll ask them to send it through. But whenever they call and it’s a solicitor, I tell them, "Voicemail." So, they've been amazing.

We don't keep anybody in the office all the time and we needed to have a little better customer service. People call in and they get an answering machine. With Abby Connect, we’re serving our customers that call better. I'm able to screen calls better because they screen the junk calls but for the customers, they get somebody to talk to. Abby Connect is able to put them through to me or one of my guys when we're out in the field. As the owner of the company, I'm trying to wean people off calling my cell phone all the time. Everything's been good with Abby so far.

We work in a mortgage company. The branch has its own receptionist but we have to share them with everybody else in the office. The benefit of having Abby Connect is it's just for our team personally in the office. So, it's great. We sent an email to Abby so they can know where to filter the calls, whether it's to somebody who's in escrow or whether it's to somebody who's a new lead. They've done a really good job calling the right person when a borrower or a Realtor calls. They did a really good job filtering the calls for us. It's really important that we have the call go to the right person.

We use live answering and it has worked fairly well. The phone gets answered so we don't have to drop something and run to a phone at a desk and answer the phone to find out it's somebody in India trying to sell us car insurance. We talk with Abby's receptionists every day and they're polite. The service has solved our problems with not having somebody answering the phone all the time and fielding all the stupid calls and weeding them out.

We decided to let go of our secretary, and we were having all of our clients call in and leave voicemails. We wanted a more personal experience so that they got a live person to speak to at every call. So we got Abby Connect's phone service. We had a little bit of trouble in the beginning with getting everyone on board. But things seem to be running smoothly now at this point. Abby did meetings with the team to reiterate what we had stated and then they did two refreshers to make sure that everyone was still on the same page.

We enjoy Abby Connect's service. It was very easy to set up with them and make changes. They do what they say they're gonna do.

We are happy with what Abby offers. They provide an excellent service for us. They're taking our calls and filtering those to the appropriate people. They've been a tremendous help. We are a small family-owned business, and we're not in the office 100% of the time. Having Abby helps us not lose communications with our customers just because we're on a flexible schedule.

We have them as a receptionist to answer calls when we are not in the office. We also have them take messages if we are on the phone and unable to get another call coming in. The first month or two, they were wonderful. Then, things started to slide in the sense that the messages they were sending to us had inaccurate information and misspellings. Other than that, we've had a couple of different account managers and their responses to any concerns have been wonderful. If there is ever an issue and we email about it, we get a response immediately, which is greatly appreciated.

We love Abby Connect. They're very professional and do a good job speaking with our customers and in relaying the messages through. I love the logs where we can go back and look. It's a convenient and professional service.