Conversational Receptionists
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Consumer Reviews and Complaints

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Eric, it's great to hear that you've had a wonderful experience with Conversational so far. Call screening and calendar management are some of the best ways to make use of your virtual team as it saves you so much time. We are committed to resolving any issues as quickly as possible for our clients and making things right. Thanks for giving us that chance! Looking forward to continuing to work together.

- The Conversational Team

Original review: Jan. 26, 2017

I use Conversational's virtual receptionist and they have access to my calendar and scheduling so that they can do basic intake. It keeps me off the phone and it strains out vendors or solicitation kinds of calls. We had a problem where I put in the wrong time zone so my scheduling that they were setting up was an hour off, and it was fixed very quickly.

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Nick, your review absolutely made our day! It's always great to hear that our service is proving to be valuable and beneficial to our clients. Personalizing and customizing our answering service for clients is part of what makes us stand out in the call answering industry. And as you mentioned, the result is that many callers assume our receptionists are right there in the office with you! It can be so helpful in creating a cohesive company image in situations where your employees are distributed in different regions. We are thrilled to be part of your team and look forward to continuing to work together.

- The Conversational Team

Original review: Jan. 24, 2017

We had done some research among a number of different receptionist services online. Conversational was one of the better-regarded ones on the review sites. And so, we compared them among a couple of different ones. During the initial setup, the team at Conversational were very helpful and accommodating to a few of our requests with regards to how they were going to personalize the account for us and specifically how they address some of our clients. We have a couple of different high-profile clients, we wanted to make sure were treated more like family or in specific ways as opposed to sort of just answering as a cold call.

We definitely use the incoming calls, call screening, and directing them to the appropriate person on our staff the most. We occasionally use the after-hours, voicemails and, also occasionally do the outbound, but that's pretty rare. It's the best $125 a month I spend. It definitely has reduced the amount of time that I've spent dealing with telemarketers, solicitors and actually get to work real quiet. They do a great job of screening those calls away for us.

They have also put a real professional face on our business. We're a virtual-based business. We have staff all around the country. But the fact that the people who answer the phones for us at all the different times zones are able to direct the call to our staff as needed, whoever is on call in that particular area, as well as the fact that they answer the phones and they act as if they are within our own office and many of our clients have no idea that they're not in our office with us. That's a really great feature of theirs.

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Staci, it's great to hear that our service is helping picking up the slack and assisting you with overflow and after-hours calls! With more people on the phones, you can concentrate on your other priorities without worrying about missing calls. That's why we're here! We truly enjoy working with you and look forward to our continued partnership! Thanks for your kind review.

- The Conversational Team

Original review: Jan. 19, 2017

Conversational Receptionists has picked up a lot of our slack. We mostly use the overflow and after-hours features. We have three lines but there's only two of us that answer the phones so it's nice to have a fourth, fifth and sixth when it comes to making appointments and canceling them. Their receptionists are pleasant and we appreciate that they take their time on the phones and get the messages. Also, their team has been very helpful. I'm hoping for the best in partnering with Conversational.

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Roy, thanks for taking the time to write a review! It's great to hear that you're finding our answering service to be a useful, beneficial tool for your business. We're here to give our clients some extra flexibility and cut out the cost of hiring a receptionist to work in the office full-time. Please let us know if there's anything we can do to make your experience even better. We look forward to continuing to be part of your team!

- The Conversational Team

Original review: Jan. 18, 2017

We went with them because they have a calendar management team. We mostly use the answering service and the call routing. The main benefit that our business got from partnering with them is that their service has allowed some flexibility. They're able to answer the phone, so we don't have to have someone dedicated to the telephone. They're also able to screen calls, so we get the important ones and people that pretend to be doing surveys don't get through. We get a lot of calls from third party vendors who pretend that they're doing a survey and then it turns out that it's a sales call.

All the operators have been pleasant and my clients are satisfied with their interactions with them. I've only had a couple of areas where I've gotten some negative feedback. But for the most part, it's been good. They call, schedule, and update the calendar, and they're professional and do a good job. I'm satisfied with the service and I'd recommend it to others who need it.

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Conversational Receptionists

Lisa, thanks for your kind review of Conversational! We work with a lot of solo and small law firms who have made similar comments - why pay for a full-time receptionist when a virtual receptionist can do the job at a fraction of the cost? We're happy to be part of your team and hope to continue working with you. We appreciate your feedback!

- The Conversational Team

Original review: Jan. 13, 2017

My experience with Conversational has been great. I am a solo practitioner and did not want to have to answer my own phone line. Conversational even places calls on my behalf. I love this service and would definitely recommend (and have recommended) this service to anyone who needs a receptionist without the high overhead. The receptionists are friendly and I don't think anyone can tell that they aren't actually in my office.

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Hi William, it's great to hear that our service is meeting your needs and expectations! We believe in offering the same quality of the more expensive providers at a fraction of the cost. We absolutely encourage you to continue doing intermittent tests - it's the best way to do quality control and see for yourself just how friendly and helpful our receptionists are! Looking forward to continuing to work together.

- The Conversational Team

Original review: Jan. 13, 2017

I used another answering service before and it was like $50 a month. But it sounded like dogs were barking and kids were screaming in the background. They're on the same level as Ruby Receptionist that I used also, it's good but expensive. Then I got Conversational and it's exceptional. I even call in every now and then just to test it and they do a good job. They're professional in how they answer the phone and they make the business look larger than what it is or more succinct. When my clients call in, they'll say, "Is that an answering service?" I'd say, "Yes." They go, "Well, they did a really good job." And although my call volume is low, it's good to hear that. The volume will come up and down, depending on the tax season. It's definitely positive and I'm very pleased. They're professional and definitely worth the money.

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Hi Anne, we want to thank you for taking the time to leave us such a positive review! It's wonderful to hear that our service is proving to be a cost-effective, beneficial part of your team. Love that you do intermittent testing - it's the best way to ensure your receptionist team is delivering quality customer service to your callers! We look forward to continuing to be part of your team.

- The Conversational Team

Original review: Jan. 9, 2017

As a small law firm, we needed a virtual receptionist who treated people who called into our office (potential and existing clients) very well and helped us screen calls. Previously, we had been recommended a less expensive virtual receptionist service – but their “service” was disservice to us and our clients. After repeated negative feedback from referral sources and our own less-than-average experience with testing as a PNC (and “no issue identified” from their management), we decided to search for a replacement virtual receptionist service. Conversational has absolutely met our needs and far surpassed the additional cost per month in value that they add to our new and existing client intake system. Whenever we have tested Conversational we are very pleased with the way we were treated – very professionally and with genuine pleasure in their voices. Thank you Conversational!

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Menachem, thank you for your glowing review and recommendation of Conversational! Comments like these absolutely make our day. We concentrate on offering the best service possible to our customers and focus on their growth. We know that at the end of the day, if we're doing our job correctly, our customers will help us grow, too. We look forward to continuing to work with you!

- The Conversational Team

Original review: Jan. 9, 2017

Conversational receptionist has allowed customers to get a hold of me even though I'm not there to answer the phone. I'm busy so when I'm organizing seminars, people will be registering for those seminars. So, whether I'm running a class or doing seminars, people are calling in to register after I've advertised the things that I do and they have to get an answer live. They can't get a machine. So, Conversational's got to take the call and register that person immediately. Of course, they do it extraordinarily well.

And, if I need someone in support, they will get on the phone immediately. They have a great way of answering anything that I've asked them to do. Whether it's changing the phone ring or handling after-hours calls, it was done right away and perfectly. I couldn't have thought of a better way to do it. In fact, I don't even know why people are using other answering services. If they can't answer the phone themselves, use Conversational. They're the one place that we need a one-stop-shop for a reception. Do not hire your own reception.

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Conversational Receptionists

Bill, we thank you for your positive comments and suggestions. Having an answering service is certainly a smart decision for anyone who can't always get to the phone. We're happy you're trusting us with your calls and we want to make sure you're satisfied with us. As an answering service, making sure we answer quickly and direct messages to the proper person(s) is always a priority. We will forward your comments to our team for further consideration. Again, thanks for the feedback and allowing us to be part of your team!

- The Conversational Team

Original review: Jan. 6, 2017

We had someone else before Conversational and then we had a little disagreement. We were complaining about the way they billed when they were going to up their prices and their rep wasn't totally upfront about it so that was terminated. As far as administration, Conversational is upfront about what their costs are and things haven't changed on us, so that's been good. The other service had more detailed messages, but that doesn’t matter most of the time.

However, sometimes when I'm calling my wife with both the previous service and Conversational, it seemed like the previous one might have had the live person answering it faster or right when it went through. Conversational also has people taking calls 24 hours a day, which we could do but it'd be more expensive. After eight o'clock at night, the calls go to answering machine. The other service might have been better that way because for their price they had 24/7 answering and would send out the emails and text messages, even if the call came in at 2:00 in the morning. Also, sometimes some of the messages from Conversational get sent to only one of us. I had a client where their message was sent to my wife and I didn't get that message. I'd prefer to have all the messages sent to both of us, regardless of who they're asking for.

Overall, having an answering service has been important. The guy from the original service had called me several times in the past and we kept saying no, and then he offered a free two-week trial at the time where things were really hectic. That showed us that having someone answering the phone, even if it's someone from another state, gives us a better chance of returning that call and getting their business. Conversational continues with that and as long as they are able to take the message, that gives us a better chance of converting a sale. People don't want to leave a message and they don't want voicemail. They want to know if they're talking to somebody and if that message is going to the person they want, and Conversational has been doing a good job with that.

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Nicolas, your review really made our day! Thanks for taking a moment to give us feedback. It's great to know that our team has been a helpful resource for your business and has received some positive feedback from your clients! We're happy to be part of your team and really appreciate your review of our service. Take care!

- The Conversational Team

Original review: Dec. 30, 2016

After researching various answering services, I decided to try Conversational, and I am glad I did! I have a small law firm and they have been a great resource and compliment to my business. I have received great feedback from clients. The agents that work at Conversational have also been very friendly and nice to work with. Whenever you have any issues (which is not often at all!) or requests, they are extremely responsive!

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Robert, we're so glad you didn't give up on finding the right virtual receptionist provider when your last provider raised prices again! We're here to provide the same services at a fair cost so more business owners can take advantage of our service without breaking the bank. Thrilled that you're happy working with us and feeling satisfied with Conversational! It's great to be part of your team.

- The Conversational Team

Original review: Dec. 30, 2016

I had been a customer of Ruby Receptionists for several years but that company just kept raising their pricing to where the cost was far more than the benefit. I found Conversational Receptionists online and this company provides the service I need for far less cost. I am very satisfied with this company.

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Thomas, thank you for offering your feedback! We appreciate your review. So many of our clients come to us after a long struggle with missing calls or using an expensive answering service that didn't pan out. We're here to help make businesses more responsive and professional by ensuring a friendly voice is always there to pick up the phone. As you mentioned, some clients won't stay on the phone to leave a message if a live person doesn't answer the call, and in that case, leads are lost. We are here to help ensure that doesn't happen. It's been a pleasure working with your firm and we hope to continue to be part of your team throughout 2017!

- The Conversational Team

Original review: Dec. 29, 2016

I was tired of losing clients due to missed calls, so I signed up with Conversational. The experience so far has been great. A pleasant receptionist answers my calls and tries to reach me. If I'm not available, clients are directed to my voice mail and the receptionist promptly sends me an email with the message attached to it. I've had several clients comment on how nice "my" receptionists are, and I no longer have to worry about clients hanging up if they can't reach a live person when they call.

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Erica, we're so pleased to hear that our virtual receptionist service is proving to be an asset to your business. We really appreciate your feedback and are forwarding your comments and suggestions to our team. We want to ensure that our service is consistent and it's something we take seriously. Thank you for continuing to trust us to field your phone calls and be the "voice" of your business. We are so happy to be a part of your team!

- The Conversational Team

Original review: Dec. 29, 2016

Overall, great service and great value as compared to some other receptionist services. Consistently friendly and responsive. Depending on who answers the call, there is some wide differences with the amount of information the receptionist has taken from the caller. Sometimes - it's just the caller's name. Other times, it's extremely detailed. I also wish that they offered transcription of the calls since I'm not always able to listen or just need the caller's number. Considering both vonage and iPhone now have the ability to transcribe voice mails, I imagine that's coming soon. Overall, I'm very satisfied and will continue to use and recommend to my colleagues.

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Hi Ted, thanks for your review of Conversational! We've thoroughly enjoyed working with you over the last 3 months and are so pleased to hear that you've seen some great benefits from using our virtual receptionist service. Thanks for the feedback concerning our practice of sending messages in the form of .wav files via email - glad to hear you're finding it useful! Thanks for allowing us to be part of your team.

- The Conversational Team

Original review: Dec. 29, 2016

We have been using Conversational Receptionists for the past 90 days. The service has benefited our business in many ways. We particularly like receiving emails with attached .wav files when we are unavailable. The staff at Conversational has been responsive to our specific needs.

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Bill, we really appreciate you taking the time to leave us some feedback. One thing we pride ourselves on and take seriously is the way our receptionists treat our client's callers. Being professional, warm, and friendly is absolutely necessary to provide the most engaging customer experience on the phone. If that was not your experience, we hope you will contact us at admin@conversational.com to share more details so we can make things right. There's no doubt you're doing a great job engaging your callers, though, and we wish you all the best in your business! Thanks again for your feedback.

- The Conversational Team

Original review: Dec. 28, 2016

The people I had hired before had a fire and they quit answering the phones so I decided to search for a new answering service and found Conversational Receptionist. But the service itself needs more improvement. When somebody calls my number, it gets forwarded to Conversational and if they don't have somebody who's available right away, it says to wait for a representative and the caller is put on hold.

I got fewer messages from potential clients when I used them and the people who answer the phones aren't very engaged. I got what I paid for. It's about $100 a month and that's one of the least expensive answering services I found. Ruby is the best service out there and they charge four times as much and I couldn't afford that. I don't use Conversational anymore. It is a good fit for some people but not so much for others. I now answer my own phones and it’s nice to be more engaged with my client base.

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Conversational Receptionists

Thanks for your review, Ana! We really appreciate you taking the time to give us some feedback on how you've found the experience working with our team so far. Taking on detailed call handling instructions is always fun for our team because new challenges are what make our work interesting! We appreciate your understanding as we learned your call handling details and are so glad our service has enabled you to free up more of your time. We hope to remain part of your team for a long time!

- The Conversational Team

Original review: Dec. 21, 2016

Working with Conversational Receptionists has been a good change for our office. We have a lot of information they needed to know, and they've been getting everything. Our call handling is pretty detailed. There were some issues in the beginning because it was a new thing they were learning, but overall, they've been very good with following the call handling and booking appointments with patients and potential patients. Although occasionally, I have to follow up just because there's so much to remember for our office, I haven't had to follow up too much with the supervisor. It's been a great couple of months, and we look forward to working with them in the new year. It's been a really good experience for our office and really helpful for me because I don't take the calls anymore and it frees up my time for other things in my practice. I would recommend them to friends and clients.

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Hi Christopher! Thanks for leaving us some positive feedback. We would love to keep working with you, too! Just to answer a question you asked in your review, yes, you can use your minutes for outgoing calls - that's one of the most popular virtual receptionist features we offer. Outgoing calls are included in your plan, so just give us your instructions and our receptionists will place those calls accordingly. We appreciate you taking the time to leave us a review!

- The Conversational Team

Original review: Dec. 20, 2016

I was only getting incoming calls from Conversational Receptionists which wasn't too much. They weren't set up to converse with people like what I'm doing. I really didn't use it that much and don't even know if I can have my minutes transferred to outgoing calls so they can make some calls for me there. With the amount of time that I was with them, they did a good job and overall, it's a good company. I'd love to keep a relationship with them if they can securely tell me that they accommodate little guys that has just come into business.

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David, thanks for taking a moment to leave us your feedback! We're happy to hear our service has been helpful to your firm and has enabled you to free up more of your time. We will absolutely further explore this dropped call issue, as call quality and reliability are vital to our clients and central to our business. Thanks again for your feedback!

- The Conversational Team

Original review: Dec. 18, 2016

Someone recommended Conversational Receptionists to me in a seminar where I was at. I like its virtual receptionist which made things easier for me and freed up my time. They were good for the most part but there have been some technical issues with dropped calls.

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Anthony, reviews like yours really make our day! We're so happy to hear that Conversational has proven to be a valuable asset to your company. We strive to keep our prices fair and competitive while offering a virtual receptionist service that goes above and beyond our clients' expectations. Thanks for your feedback and we hope to continue working with you!

- The Conversational Team

Original review: Dec. 11, 2016

Conversational is excellent. I was doing some research on the internet and I came across them. Their website was very informative because of the way that it explained things. They were comparing Conversational to all the other providers that have a similar service. I had used VoiceNation before and I didn’t like it so we got rid of them. In fact, we compared Conversational to all the other providers and Conversational's price was good and their receptionists are very friendly. They’re very conversational. I’m very satisfied with them and it has helped our business tremendously.

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Hi Mary! Thanks so much for your incredible review of Conversational. Our team works hard to make sure we're meeting and exceeding our clients' expectations. Being friendly, flexible, and professional are our core ideals and from your review, it sounds like we're hitting the mark! Thanks for letting us be a part of your team. Don't hesitate to let us know if there's anything else we can do for you. Best wishes!

- The Conversational Team

Original review: Nov. 30, 2016

My boss found that we were having some problems with our other receptionist, and he looked into several companies. He told me to call and check Conversational Receptionists. I called and talked to them about the issues we’re having with our current receptionist and things I wanted to do differently. They were very receptive and they’re very confident that they could meet those needs we had and so far they have. Partnering with Conversational has definitely been positive. They’re very accommodating if I bring something up to them or email them. I’ve been very happy with them. They’re very helpful to our business. Also, when I wanted to adjust our hours and make little adjustments to our account, the Conversational team immediately say they can do it.

All the receptionists are extremely positive and happy when I talk to them. They seem very personable, which is awesome especially that they’re interacting with potential clients for us. It's nice to have somebody answer calls since I can’t always get to the phone if I’m doing an estimate visit. It makes our company a little more professional to have a person answering the phone and being very positive. In fact, we’ve had clients tell us that they really liked that a person answered the phone when they called our main number. Overall, it has been a positive, prompt, and professional experience.

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This is such an awesome Conversational success story, Dwayne! Thanks for leaving your kind review. We do our best to help our clients appear like a larger business while providing the type of personal customer service small businesses are famous for. It's wonderful to be a part of your team and we look forward to continuing to serve you! Thank you for the referrals - you may wish to consider taking advantage of our Affiliate Program to earn some extra cash from your referrals! Info is available at www.conversational.com/affiliates.

- The Conversational Team

Original review: Nov. 13, 2016

I'm a sole practitioner tax accountant and when I added Conversational Receptionists, it made it seem like I have a team. Conversational's virtual receptionist is fantastic. It was a great product and it was exactly what I was looking for. It definitely works as far as giving people idea that I have a big office now with all these receptionists. This can really help out a person or company that needs that look and feel of an office that's there to answer the call for them. I plan to take advantage of the outgoing calls situations summing up within the next 60 days for my tax season where they can help me book appointments. In addition, the reps I interacted with were so nice, helpful and answered all my questions. The experience exceeds all expectations. I love it and everybody should have it. I also recommended it to a few of my clients and one of them is now using Conversational's services.

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Thomas, thanks so much for your review and positive feedback! It means a lot to us. We've had many clients come to us from other virtual receptionist providers, and it's always a pleasure to hear that we're fulfilling their needs in a more cost-effective way!

Additionally, thanks for the feedback concerning special requests. That's part of what makes our service unique, so we always want to ensure your special requests are implemented correctly! We are forwarding your comments along to our support team. Thank you for the kind review!

- The Conversational Team

Original review: Nov. 5, 2016

We used Ruby Receptionists before we got Conversational and we changed because of the pricing. Working with Conversational has certainly given a positive view of our business to all of our clients. We let them pick up the majority of our calls and forward messages to us and as far as the clients know, they're sitting in our office right next to us. We get comments all the time about how helpful the receptionist is.

However, it can be somewhat problematic trying to give special instructions to them and confirming that those instructions are received and implemented. That's the result of their website ticketing system which is not quite clear. I get the feeling that no one is reviewing that request on the other end until it goes into a production atmosphere. The way I understand it, they just see a thing pop-up on their screen whenever one of our calls come in so they have to quickly review and I'm not sure that they totally get it sometimes. But if we get someone on the phone, that does not happen. Overall, I enjoy using them. They're professional, helpful and I know we'll continue to use them as there's not a service that I found that is comparable.

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Hi Robert! Thanks so much for your review of Conversational. Many of our clients come to us after having an off-kilter experience with other virtual receptionist or call answering providers. We pay attention to what our clients say and do our best to differentiate our service from the competition. We're happy to be part of your team and thank you for referring us to your friends and colleagues!

- The Conversational Team

Original review: Nov. 2, 2016

Conversational Receptionists' service is better than the previous live answering company I had. It's more reliable and there were fewer errors. I use their virtual receptionist where somebody answers calls and forwards them to me. They're very courteous, very professional and I have no qualms about using them or referring them and will continue to do so.

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Conversational Receptionists

Avi,

Thank you for bringing this to our attention. First and foremost, I would like to apologize for any inconvenience we may have caused you, as well as any miscommunications from our service department that has lead to your 2 star rating. I'm discouraged to hear of your negative experience. Above all else, providing excellent customer service is our main goal and it is unfortunate you feel Conversational is an inconvenience to your company. Given the opportunity, I would like to hear more details about your case. We really would appreciate your feedback, and hope you give us a chance to make things right for you and to remedy your experience with Conversational. We would love the opportunity to turn your 2 star experience into a more positive rating. Please feel free to reach out to me directly with your concerns and displeasure or we can set up a good time for me to call you directly.

Thank you,
Stephanie
Customer Relations Director
https://www.conversational.com/
540-737-7115 EXT. 1009

toll free- 855-933-3826

Original review: Oct. 30, 2016

I don't have a receptionist and Conversational allows us to have the calls answered. But this is more inconvenient to our company. My interactions with the Conversational team have been limited as well but when I've spoken to them before, they're usually nice and sweet.

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Hi Tiffany,

It's great to hear that you're enjoying working with us! It's our goal to be as professional and friendly as possible. We hope to continue doing a great job representing your business and are proud to be part of your team. Don't hesitate to let us know if you need anything!

- The Conversational Team

Original review: Oct. 21, 2016

Partnering with Conversational has helped our business a lot. They answer the phone and send it to us. It's essentially our secretary. They're also very nice and professional. There's nothing I dislike about them.

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Hi Barbara, we are so thrilled that you were satisfied with our virtual reception services! Some of our clients use us for their reception needs full-time, and others use us as a reliable backup for events like vacation, time off, emergencies, etc. Come back anytime - we'd love to work with you again! Thanks for leaving a review.

- The Conversational Team

Original review: Oct. 20, 2016

Everything was great with Conversational Receptionists. They worked on our pricing and did everything. We used them when I was on vacation so that someone would answer the phone. They also sent me emails with the messages, which is exactly what I wanted.

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Conversational Receptionists

Myron, thank you for taking a moment to leave a review of Conversational! We are happy that you've found our services to be an improvement over your last provider, and we are sending your comments to our team for consideration.

Please note we are moving to a new phone system in 3-4 weeks and this will enable us to change our outgoing caller ID. With this system, when Conversational is calling other business's clients, it will no longer be from a blocked number but the clients own business number.

Regarding your in-house receptionist not being aware of the calls our receptionists make, usually, the best solution is to inform your in-house team about Conversational and how we work together. This way, when your receptionist hears that a client spoke to a receptionist they don't recognize, they can assume it was one of the girls at Conversational.

Hope this helps! Thank you again for taking the time to leave a review.

- The Conversational Team

Original review: Oct. 6, 2016

Conversational is a good company. The receptionists are very well-trained, professional and have always done whatever was required. The ladies do a very good job of communicating, answering and asking questions so I have no complaint to make. The virtual assistance helps because I'm busy throughout the day. It had a positive impact as far as on the legal side because most of the attorneys didn't like to engage with the client.

We, at one time, were a law firm and that no longer exists but we would have to call clients or courts outbound. Most people were complaining because they didn't know it would be the office number. So it would have helped if the number could be used and the clients could see the number of the business when Conversational is calling them. Another problem is sometimes, when people walk into the office and they speak with the receptionist, they would say they got a call from Julie or Amber and our receptionist has no idea what they're talking about. But I don't know how Conversational would bridge that gap there.

Overall, Conversational is a lot better than the previous people that we used. Although they offered more services, they were not as client-friendly. I like to know the people I'm working with and get a rapport. Tanya's been very understanding about situations and has been good to work with, as well as all of the young ladies that were servicing us. We have a good business relationship.

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Conversational Receptionists

Rae Anne, we do our best to represent your company so well that callers think they're talking to a receptionist who works in your office. We are thrilled to hear that you're enjoying working with us - the feeling is mutual! Thanks for your review!

- The Conversational Team

Original review: Sept. 30, 2016

We mostly use Conversational Receptionists for answering the phone. Partnering with them has been great. Everybody that has talked to them says they're great. They don't even realize they're not talking to a reception company. I’d definitely recommend it.

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Conversational Receptionists

Thank you, Patience, for your positive review of Conversational! We are so pleased that you enjoyed your time working with us. We think of ourselves as part of our clients' teams, so when we hear that we've made it a positive experience, it shows us we're on the right track. We appreciate you being so understanding about the issue with customers who are lost and need directions - that's always tough from a remote standpoint, but we do what we can! We will pass your compliments and comments along to the rest of the team.

Thanks for taking the time to leave a review, and we hope to work with you again someday!

- The Conversational Team

Original review: Sept. 25, 2016

I used Conversational Receptionists for scheduling and booking appointments. It was helpful to have a live person for my clients to speak to and to be guided as far as the availability of different services and technicians. The only downside was that they weren't really able to give directions to my clients when they were lost. But this was not their fault because they were so far away. There was no way for them to know the area. Other than that, my communications with the people at Conversational Receptionists were very good. They were very useful during the time I used them and helpful when I needed to reschedule clients in an emergency. It was a very good experience and I would certainly recommend them to anyone who needs a virtual receptionist company. If I'd need their service again, I would go back.

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Conversational Receptionists

Thank you for the suggestions and positive feedback on your experiences with Conversational, Felecia! We really appreciate it. Our team takes pleasure in working closely with our customers and we'll pass your comments and suggestions along to them. Thank you for taking the time to review us!

- The Conversational Team

Original review: Sept. 19, 2016

Using Conversational is a really good experience, very easy to use, very friendly staff to work with if we ever have any issues. I was looking for a similar service to the one that I had before that was cheaper and found Conversational online. Aside from being much cheaper, it's very easy to control the monthly call with them than with my previous company. We use the work hour answering service and it's been great. Everyone on our team works remotely and we're not always able to answer the phone so having a live person to answer the phone at all times really helps. They also have a very friendly staff to work with if we ever have any issues.

However, I replaced some of the services we have with that of the other company as they're a little bit easier to manage day-to-day than with Conversational. And if Conversational had an app or a better streamlined way of updating and being able to change our availability throughout the day, like if we're out or on vacation, that would be pretty cool. Because at one point, someone said that we're in the office when we were not and someone was actually trying to meet us, so that caused a confusion. But it's a really good experience so far and I'd recommend them.

Conversational Receptionists Company Profile

Company Name:
Conversational
Address:
927 Maple Grove Drive Suite # 201
City:
Fredericksburg
State/Province:
VA
Postal Code:
22407
Country:
United States
Phone:
Website:
https://www.conversational.com/