Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About Conversational Reviews
Conversational is a virtual receptionist company. It provides an extensive list of live call services for businesses and individuals. All its virtual receptionists are located in North America, and though its service hours are somewhat limited, it covers the hours of a basic business day in the U.S. and Canada.
Pros & Cons
- 30-day money-back guarantee
- Low overhead
- Transparent pricing
- No customer support during weekends
- Live answering only Monday through Friday
Conversational is a virtual receptionist company. It provides several receptionist services for businesses without high overhead costs. All receptionists are in North America. Its service hours are somewhat limited.
What is Conversational?
Conversational is a virtual receptionist service. The receptionists provide office support and a friendly personality at a lower overhead cost than in-house receptionists. Conversational’s team is located in North America.
The company serves a number of industries and provides a variety of services. Its services are fully customizable and include options for free local phone numbers and tasks such as:
- Live receptionist answering services
- Emergency call alerts
- Custom message intake
- Outbound calls
- Messaging how you want it
- CRM completion
- Call transfers
- Custom voicemail boxes
- New client intakes
- Status update changes
- Call screening
- Transfers by department or personnel
- Lead entry
- Order taking
- Call notifications
- Appointment booking/reschedules/cancellations
- Call reports
- Appointment cancellation notifications
- VoIP solutions and features
- Collect call reporting
- Flexible pricing and plan options
- Providing caller basic details
Businesses can use Conversational full time, part time or as needed. Receptionists are available from Monday to Friday, 7 a.m. to 8 p.m. ET. This covers standard business hours for most parts of North America but may be inconvenient for businesses working off-hours or weekends.
How does Conversational work?
You can sign up online and choose the monthly plan that best suits your needs. The company then emails you an online form to better understand what services you want for your business. When your form is completed, Conversational sets up your account to your specifications. You’ll get an email with your assigned telephone number (if you’d rather, you can forward a current business line to Conversational).
Live receptionists help your business with its customer service needs, ideally encouraging company growth. Conversational provides monthly usage reports and lets you change or cancel plans at any time. The company also offers a 100% satisfaction guarantee and a 30-day money-back promise.
Conversational plans and pricing
Conversational offers three base plans; however, customers can customize a plan to suit any volume. All packages offer:
- Unlimited talk time (after a call is transferred)
- Free local number
- Call transfers
- Custom messaging
- Call screening
- VIP/ignore caller lists
- Temporary call handling (for out-of-office use)
- Online client dashboard (displaying usage and call logs)
- Custom VoIP solutions for after-hours coverage
- Block numbers
- Patch calling
Packages differ only in price and the number of call minutes available:
- Conversational 100 Bundle ($209/month): 100 minutes
- Conversational 200 Bundle ($399/month): 200 minutes
- Conversational 500 Bundle ($799/month): 500 minutes
For each package, excess time costs $2.10 per minute. Conversational does promise flexibility if you exceed your minutes, however — you can even retroactively upgrade your plan.
You can boost any of the main packages with Premier Services for $79 per month. This includes detailed call handling, scheduling and calendar management, advanced web forms, detailed product and service information inquiries, basic CRM completion and more.
Frequently asked questions
What is Conversational’s cancellation policy?
Subscribers can cancel their service at any time prior to the monthly renewal date by informing Conversational. Depending on the cancellation request, services will either terminate immediately or continue to the end of the prepaid period. Conversational doesn’t provide refunds for early cancellation.
Where is Conversational located?
Conversational is a North America-based company. Teams are located all across the United States and Canada.
How many employees does Conversational have?
The website doesn’t specify how many employees work for Conversational, though the upper management team has seven members.
Which industries does Conversational serve?
Conversational serves a number of industries and clients, including:
- Real estate
- Salons and beauty professionals
- Small business
- Work-from-home professionals
How does Conversational know if I’m available to take calls?
You set your hours with Conversational. If you’re temporarily unavailable, just let Conversational know; you can set up a temporary action.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,314,567 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 22, 2023
When I got involved with Conversational, it was pretty much already set up in one of our Northern Tier locations that was covering two of our offices in New York and Connecticut. Working with them is like putting a band-aid on a work that should be done in-house but senior management is up to the frame of mind that we should and could make this kind of setup work.
Conversational fields an extremely large amount of calls for us. We have six locations in the northeast, so we went from two locations to having them cover incoming calls for six locations that are really just segmented to sales. So we have calls that come into our offices and if someone is inquiring about sales, it gets routed to Conversational. If they're calling about anything else with respect to our operations, it's handled internally. So they're only handling incoming sales inquiries at this point which are then segmented by what we call a phone tree. And that phone tree could be, "Hey, you got a call, and it's for Connecticut. And you got a call, and it's for Virginia.” They are fielding incoming calls that could go to any six of the states and they're connecting them with a territory manager that's in anyone of those six states.
It can be very complex to take a caller that is coming in for a sales pitch, then discerning where the project is and whom they need to speak with. Not to mention the type of product they're inquiring about. So it's not your run of the mill, typical receptionist type of thing and it's not always 100% smooth. But some of that is customer-driven. Any time we've had little patches in the process, we've gone back, done coaching, and making sure there's an understanding of the phone tree. Even within that phone tree, we've had some turnover and Conversational's ability to adapt and quickly pick up a change has been pretty good. They will institute updates within 48 hours. Our customers also enjoy having the personable pick-ups. They think they're calling a receptionist who's passing them through who they need to speak to and they don't know if they're speaking to someone within our office, which is the key point of what we're trying to gain.
The inception of us taking on this service came during a little bit of a COVID experience, where we had turnover, volatility, and a lot of things going on. This was a way to have a seamless, ongoing, stable environment for incoming calls related to sales. So, if I look at what could be in terms of a more turbulent situation, Conversational has given us that baseline to constantly look refined and give us that stability we were looking for through those challenges. If anyone is looking for someone that has that positive personality and approach to answering the phone and the willingness to help, I would tell them they should look into it and try Conversational.
Thank you for your honest feedback and positive review of our services.
With more complex accounts like yours, comes some adjustments to ensure we provide the perfect solution for the vast needs of our clients.
We are happy to hear this is going smoothly after working through the initial kinks and we look forward to working with you and your colleagues for many years to come!
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed Aug. 11, 2023
Conversational is doing pretty well. It gives a very professional first impression to our clients. I like being able to forward my phone to them when I'm trying to do work. It allows me to focus more on getting work done at certain times but still have my clients taken care of. When I have a question, they get back to me in a timely manner.
Your positive feedback is fabulous to read!
We appreciate you sharing your experience for other companies to see what value we can place on their business also!
Looking forward to our continued partnership for years to come!
Reviewed Aug. 10, 2023
My experience with Conversational has been fine so far. They do our appointment scheduling and answer our calls when we're closed. It offers us the flexibility to be able to focus on the work and to have assistance with capturing customer calls that we might otherwise miss, being too busy running the business.
Your valuable feedback is greatly appreciated!
We strive to work with beauty establishments like yours including the scheduling systems that you utilize to make a great partnership.
We understand your attention needs to be placed on the clients in your chair and we are happy to hear your enjoying the freedom from your callers while knowing they are in the capable and friendly hands of our receptionists!
Thank you for your patronage and we look forward to a continue relationship for years to come!
Reviewed Aug. 10, 2023
Conversational was the best deal. They were the best people and the easiest to work with. We use just the answering service. It’s set up for mainly 7a to 7p. I just set up another of the branches of our company with them. We have other dealers and as they are growing, they’re doing the same amount of revenue as we are in our Dallas office, with half the number of employees. They’re lacking in getting to their calls, and it's just so much for an owner and an operations manager, and some service guys to do. I told them they need to use Conversational. It will capture all of their calls. Then they’re gonna quit missing calls and stop missing leads. Because that's the problem.
I love Conversational. It's fantastic. We don't have a huge volume of calls. There are days when we might get two. There are days when we might get 10. As we're growing, obviously, the volume is more. But even if we're missing those two calls, it's a potential lead. Because in the business that we do, 9 out of 10 times, the customer is coming to us versus us going to them. They're searching out epoxy floors, and then they're calling epoxy floor companies via Google. And we are the number one Google hit, so it's usually us in our area. We had those set to go to our toll-free number, and the calls were not being routed properly through our metric system and with another company that we were using. So we kept the number and forward it to Conversational.
Everyone has been amazing but I talked to Christina the most and she is so quick to reply. She never makes me feel like my questions are an inconvenience. She's always super kind and wonderful. She is always on the money and any time that she's not, someone else is immediately getting back to me. The best part of it is that their customer service is incredible.
Working with your establishment has been a pleasure for our receptionists and we value you time on providing your feedback of our services!
We love seeing the businesses we serve find value in our services and adding other franchises to their accounts.
Looking forward to many more years with your business and our partnership together!
Reviewed Aug. 10, 2023
They're wonderful. We've used four previous receptionists and Conversational is the best. They bill on the 2nds which is really nice and they're reasonably price. When things go wrong, they fix it. Partnering with them has been very positive. We don't have the phones ringing and they try to screen solicitors out. It has allowed us to be more efficient. I highly recommend them.
Mr. Delaney, we wanted to thank you for such a glowing review of our services! We strive to ensure our clients receive the most of our services and are working towards improvements as we get feedback from our clients.
Your feedback over the duration of your service has allowed us to enhance those services and we will be launching many new features in 2024!
Looking forward to many more years working with you!
Reviewed Oct. 22, 2021
They have been phenomenal to work with and they have done everything that they said they would do. Everything they do is first rate.
Thank you so much Bobby for the great review! We are thrilled that you are satisfied with our services. Your feedback is appreciated, and we hope to continue our business relationship for many years to come!
Reviewed Sept. 22, 2021
We had some problems in the beginning, then they reoccurred again, but they're all fixed. We haven't heard any complaints from our customers. We were gonna switch over to somewhere else, but that's unnecessary. Everything seems to be fine.
Dear Chris, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations in the beginning. It was an uncommon instance and we are happy to hear that things are now resolved fully.
Please feel free to reach out to email@example.com with any further comments, concerns, or suggestions you wish to share.
Thank you again for sticking with us!
Reviewed Sept. 14, 2021
They have a low setup fee and it was easy to start out with the speed to start. They answer all of our calls for our sales and marketing-related stuff, giving consumers basic information that they're looking for. Working with them has made things a little bit easier, with the lower burden for our cashiers and receptionists.
Reviewed Aug. 30, 2021
We have the basic package where Conversational Receptionists transfer the calls to us. We haven’t had a lot of calls yet, but we have one of the good ones that’s been working with us now. The reps are very good and I like them a lot.
Gary thanks so much for your feedback and 5* review! We’re really glad you're enjoying our services. Your review means a lot to us and lets us know we’re on the right track.
Again, thank you for your review and your valued business.
Reviewed July 15, 2021
We're a small company and we're quite busy. So we were finding that some calls were getting missed. But with the live receptionist always there, our calls are always getting answered. They're extremely professional. We're really happy with the service. They add huge amounts of value to what we do. It's a great service.
Thank you for your 5* review, Andi! We are extremely happy to hear we bring value to your business. We value our customers like you and strive for excellence always. We look forward to our continued partnership.
Again, thank you for your review and your valued business.
Conversational Company Information
- Company Name:
- 927 Maple Grove Drive Suite # 201
- Postal Code:
- United States