Abby Connect Reviews

Abby Connect has been a true gift to me since last tax season. The professionalism and courtesy they extend is well reported by my clients. They have also given me so much more time to complete my work without being interrupted by phone calls. I truly think they have been the best asset I have added to my business in years. The value is immeasurable. I recommend their services 100%.

Abby Connect answered my phones for several years. I am extremely happy with how they handled my callers. Many of my clients complimented me on "my receptionists". Thanks Abby!

Excellent service. My clients always compliment the receptionists answering my office calls as professional, friendly and helpful.

Our company uses the virtual assistance service from Abby Connect, and partnering with them has been really good so far. I’ve contacted them a couple of times since they’ve had a couple of small issues, but they’ve dealt with it in a timely manner.

It's useful and helpful to have that extra service provided by Abby Connect. Good stuff.

We use Abby Connect mostly for incoming calls. The call forwarding is probably the best. When I'm out of the office and the client doesn't know that I'm out, calls can be forwarded to me. That’s a good thing. The only issue is voicemails used to show up on my phone as a flashing voicemail. But now, I have to check an email to see if I've missed a call. Also, the phone not lighting up is the only thing that is not an improvement. Overall, a positive and efficient experience.

We forward calls to Abby Connect after hours, during the day, and also outgoing calls for confirmation of appointments. It's given the front desk flexibility if we need to step away to run an errand or do something that's out of range of where the phone is, and also helped us to not lose clients like before and after. Their reps were very friendly and very quick learners. It's been overwhelmingly positive.

Abby Connect is the company that translates my emails or voicemails. Mainly, they answer my calls and then they’ll forward them to me. If I'm not available, they will take a live message and then send me an email with it. Their customer service is always friendly and really cooperative. And, they always take accurate messages.

We're not a big company and we use Abby Connect to answer and screen all calls that come in. It is super helpful during the day and it saves a lot of time. It helps in the professionalism of the company, as well. Not to mention, all the girls are super friendly, polite, and courteous.

My brother and I own a company. I'm in touch with Abby Connect daily and they work with us directly. We have a lot of incoming calls for our company and they handle that really well. They also deliver emails to us. We stay in touch through a lot of different avenues like emails and through the phone. They're prompt and very good. With the type of business we're in, we are on the field a lot so we don't have the capability of answering the phone during the day. Abby Connect can schedule appointments, book us for inspections and keep us on pace. Essentially, they're managing our office and scheduling our appointments beautifully.

We've had our office with Plaza Offices for years before it became Abby Connect. We use the live answering receptionist and sometimes they take messages for us. We have our liaisons there. It's nice to have a live receptionist answer all our calls. Everyone at Abby Connect has been great and very professional.

We started our own business seven years ago and we were with Allied Offices that time then Abby Connect took over and they stepped up their game. Their website and offices look much better. The staff is very professional. We had a few issues in the early days but it's great now. We do the outgoing calls on occasion. The receptionists are terrific. We use their conference rooms frequently and some of our staff interacts with them on a daily basis. Partnering with them helps. A lot of the girls that were there prior to becoming the Abby were still there and work hard.

Abby Connect is a fantastic service and I love it. Before using them, I had a different automated system connected and didn't like it as much. Abby Connect works great. They're good with the timely answering of the telephones. I mostly have them call and transfer the call to me, whether I'm at my office or on an appointment. I get comments from my customers that they like how professional the Abby Connect reps are. They're all nice, professional, and have good voices. Very clear, understandable, and good communication. When I send them an email, it has a voice message connected to it. I can use the service on all my devices. We've had problems where the phones go haywire. Abby Connect quickly calls or drops an email to let us know what's going on. We're just a small company with a big image, and Abby Connect helps with that.

Abby Connect answers the phone for me and they've been professional. If I ever have a question, they always answer it and if I have a concern, they address it right away so they're very responsive. They do their job well and that makes me happy.

Abby Connect has been nothing short of excellent. I've been a tenant since 2007 and I'm really pleased that Nathan has lots of success and he's allowed me to be with him all this time. I've used their virtual receptionist and incoming calls services, and they treat my calls and my clients with respect. It gives me the appearance of a professional firm and that certainly cannot be measured in gratitude. The representatives have always been extremely pleasant. They've had some turnover and unfortunately, some of them don't know who I am and when I'm in the office, so they'll sometimes call my cell phone not realizing it's me in the office. I have to let them know a client is here, but it's just to be expected with some turnover. Overall, they inspire loyalty. A relationship was formed and I think that's worth more than money.

I live next door to Abby Connect and we got a virtual receptionist service included in the package of the rent of the office. Partnering with Abby Connect has made our business more professional. We use their transfer calls feature the most and their representatives have been knowledgeable, able to answer questions, and very professional.

Abby Connect is great and they're always professional. I get a lot of compliments on how they handle the customer. They're always courteous and always try to find out what they can do for you. They've been very helpful and we recommend them.

We are leasing an office space in a building that Abby Connect occupies and we use them for our phone service. They're answering my phones for me and it gives me the ability to take calls or not, which is huge, rather than being tethered to the phone and having to deal with every call. The girls that are answering the phone are all very professional and good. They follow our instructions without any issues. When there's a new girl there might be something that gets overlooked but as soon as I notify the supervisor, I never have the issue again. They also have no problem doing the request that we make of them as far as all the stuff with the calls so it's been great.

We were looking at different solutions when we were starting our business so I went and checked Abby Connect and really liked their L.A. office that we signed up with. We use all of its features - the receptionist service where all of our calls go through, the mail daily, the voicemail and the conference room a couple of times a week as well. We've talked to their team members who are great. They're good enough and have thought about them during Admin Professionals' Day because they're always so accommodating and seem to genuinely want to help us out.

Abby Connect is what they use here in our office building for answering our phones. They answer the phone downstairs and they transfer phone calls to us. If we miss a call, any voicemails go automatically to our computer for us to reply to the call, instead of having to come to the phone itself. Abby Connect is terrific. We always have good service. It goes down every once in a while but not usually for any length of time so we’re good.

I was with the original owners, or still the owners, of Abby Connect but they changed their name a few times. I ended up becoming one of their customers and I've been with them for almost 10 years now. I have the answering service. I go to China a lot, and I can get my calls forwarded on the email so that I can return the calls. I like the company. Everybody is great.