Abby Connect Reviews
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About Abby Connect
Abby Connect states that it does everything with the mission of revolutionizing the small business customer experience to convert more callers into customers. The company uses a proprietary development program to ensure its live virtual receptionists are trained to provide professional and personable customer service to help businesses impress their callers and grow.
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Reviewed Dec. 22, 2021
The service is really good. There's not much to answer on the phone but they do a great job. They get the calls over to us when we're not in the office. They're easy to work with. We call them from time to time as a customer and they do great. They do exactly what they've been instructed to do. The cost is inexpensive. For the amount of minutes that we use every month, the fee is phenomenal. If we went over, it's still extremely fair and certainly less money than hiring somebody to answer the phone, and then still we would only have 8:00 to 4:00, 9:00 to 5:00 coverage. With these guys, we have it pretty much around the clock.
Dear Thomas,
Thank you so much for taking the time to share with us the great experience you have had with Abby Connect so far! I am pleased to hear that we are able to be that additional layer of support you need for your team at any time. We know how important it is to never miss a call! We promise to deliver excellent customer experiences with your callers and are happy to know that we are doing just that! Thank you for allowing us to be a part of your team. We look forward to continuing to work with you!
Happy New Year!
Emily V.
Reviewed Nov. 11, 2021
I've been able to answer and make initial communication or contact with the client who is contacting me. If I'm busy, Abby Connect is able to take the message and I can get back to them. A lot of times during my day, I'm going and Abby helps me to stay more focused on what it is that I'm doing because I don't have to stop and answer the calls or deal with an issue. When I first started, I was trying to figure out how to get the calls rerouted back to me so I had to add an additional line. But they were great with that. We've had a couple of little issues. And I wish there was a way for them to let me know how many minutes I'm using and when my amount is going to be doubled because I don't know until I get the billing. But overall, it's been good. They do a pretty good job and I'm happy.
Hi Esther,
I wanted to take a moment and thank you for your kind words. I'm thrilled to hear you are having a great experience with us, we truly enjoy answering and interacting with your callers! As part of your receptionist team, I can proudly say that we are all happy that we are able to help you stay focused through those busy days as well as provide you the opportunity to connect with your clients right away. Your Customer Success Manager, Katherine, was happy to let us know she worked with you on how to know how many minutes you have used through our Abby Connect Portal. We have a call volume tool within the portal that you will easily be able to view your billing start and end date, minute package, and how many minutes you've used within the billing cycle. Please let us know if there is anything we can do to continue to enhance your experience with us. We look forward to answering many more of your calls!
Your Friendly Receptionist,Meghan R.
Reviewed Oct. 29, 2021
We have three different companies that run through Abby Connect with 24/7 bilingual. We're using all the functionality that they offer and we've never had one problem. We get a lot of great compliments from the way they track us down and find us all over the country and make sure we get things handled. We have apartment buildings and we have contract manufacturing. So, we use everything from emergency services, paging, dispatching, as well as communicating problems in apartments where tenants might have a water leak or toilets backed up and we have to send somebody in. Abby tracks down maintenance and they pass on all the maintenance tickets and makes sure that we have all the proper tools when we arrive at the apartment building to correct the problem the first time rather than going back and forth.
We also run all of our sales through Abby Connect. So, anybody inquiring about renting an apartment goes through there. They have a list of about 20 questions they ask. They collect all the information, then they send that information over to us via email and text so that we can immediately respond and let the individuals know that we got their request for information and a potential rental. So, that way, they think we're the place to rent from. They really enabled our teams to over-communicate to both customers, as well as our internal organization because they work with all the latest technologies, the texting, the phone calls, the emails, and they do it 24/7. Also, they eliminate any barriers that we used to have with linguistics. But if they can start paying folks that speak Greek and Romanian and so on so that they can support multicultural tenants that we have, that would be great.
Dear Jeff,
Thank you so much for allowing us to be a part of the customer experience for your clients! I'm glad to be a part of your dedicated team of receptionists, and we pride ourselves in featuring two bilingual receptionists in English and Spanish readily available to answer your calls. At Abby Connect, we ensure that your needs are met by prioritizing your company’s vision. We know that urgency is of high importance to your line of work, so we take pride in gathering all of the information from your potential new clients to best assist with their rental needs. We look forward to continuing to be a part of your team and being an element of your company. It has been a pleasure working with you, and please reach out if you need anything at all!
Your Receptionist,Saely G.
Reviewed Oct. 28, 2021
I was doing Google searches for the best virtual receptionist. I was checking out Abby Connect's website and I sent in an inquiry. The salesperson I spoke with was telling me that Abby Connect is very familiar with law firms. So realizing that they're familiar with area of business, that was what mostly attracted me to Abby Connect. Overall, I’m satisfied with them. The feedback I've gotten is that it's professional. I had another virtual receptionist company before, and they weren't as professional. One of my clients said that every time they call, they always have to repeat the spelling, and it's a little bit tedious. Now, Abby Connect changed it to where they're going to ask like, “Are you an existing client?” So, they won't have to ask for the spelling each time. It's been addressed already.
Wana,
Thank you for leaving this kind review! Communication with our clients is key and we are pleased that we were able to provide a solution for your phone needs. At Abby Connect, we take pride in making a personal connection with each caller to best represent your firm as we may be your client's first impression. We look forward to assisting you into the new year with the same professionalism and personal attention that we strive to provide to each and every caller. If you have any updates or concerns or need any other assistance, please let us know!
Your Receptionist,Robyn D.
Reviewed Oct. 27, 2021
I liked that Abby Connect had a trial and their packages were reasonable. It was a good fit for me. I also like that they have an app on the phone and it has functions such as being able to see some of the stuff available on there as well as the online part. I like being able to log in and seeing how many minutes I have used. But the app doesn't seem to be as live as I would have liked. Sometimes, it doesn't give me notifications until hours or days later.
I also had two issues with Abby Connect. The first issue that happened a couple of times was they were saying the name of the firm and my last name wrong. I had two clients notify me that the name was wrong and it doesn't look very professional if the person working for me doesn't know the name. I let Abby Connect know that and they said they were going to fix that. I haven't heard any other issues so far. The second issue was I wasn't too unhappy with the fees going up. I don't use anywhere close to the number of minutes allotted so it's getting to a point where Abby Connect is getting a little bit more expensive than I would like.
But for now, Abby Connect has been working and I have been happy with it. They have freed up some of my time so it helped me to be a little more productive. Any time I've questions or needs up there, they are usually responsive and open. If issues come up, they've are able to help me address them and figure out ways to prevent them in the future.
Hello Ryan,
Thank you so much for your review! We're glad to know that we are a great fit for you and your firm! It brings us joy to know that we have been able to free up some time for you and your team to complete other tasks and lessen any interruptions we can to keep your firm running smoothly! Thank you for working with your Customer Success Manager, Angie, regarding the issues with your app notifications. We're excited about getting that experience improved. It is truly a pleasure to answer calls from your clients. We appreciate your time and effort with us.
Have a great day,Ashley G.
Reviewed Oct. 14, 2021
They were awesome and pretty cool. They helped me a lot since having someone live screen calls. There's also a better connection rate. Before this, I used to have an automated kind of prompt. But having a live person answer helps a lot. So far, Abby Connect works good.
Hello, Jesse!
We are so thrilled to know that we have helped your business run more smoothly! Here at Abby, we always strive to work as a flawless extension of you and your team that provides a warm, friendly voice that greets callers, letting them know we are here to help! We will continue to do our very best for your company. Thank you for your kind words!
Your Friendly Receptionist,David F.
Reviewed Oct. 13, 2021
We use Abby Connect for our after-hours phone calls. We use a regular answering service, and we found that Abby Connect was more like having your own reception staff still working 24/7. It was more of a professional way of answering the phone. It didn't sound like people were calling an answering service, it sounded more like they were reaching the office and Abby answers the phone as though they're reaching the office. It's been better that way because people are more apt to speak with someone when they think they're talking to an office. When they think they're talking to a service, they don't necessarily stay on the line. We had an answering service that we weren't so happy with. They were leaving people on hold, making people wait long, and not answering the phone for many rings. So, we made the switch to Abby. Then, we started out with using them after hours.
We were happy with the services, so we started using them throughout the day as overflow. So if we don't pick up the phone in a certain number of rings, we have them picking up the phone. It's worked out pretty well. We like that they'll answer our calls, and then they'll send us an email or they'll call directly to our line. If they can't get us, they send us an email with the information that we need, and then we call the people back. It's been a pretty good experience.
If I have a question or an issue, I've called and somebody has gotten on the phone with me and then it's been addressed. I've had a couple times where the individual that answered the phone maybe didn't have all the correct information, but that's been less so than in prior instances. We get pretty thorough messages that are left about what someone called about and what they need. They'll send us an email with that, and we can kind of parse through the message and determine whether it's an important call, not an important call or one we need to have.
Hello Carmine,
Thank you so much for taking the time to leave us this review, and we're delighted to know that we can be the helping hand that your firm needs throughout the day and after-hours! We know how important it can be for your firm to never miss a call, and your dedicated receptionist team and I are always readily available to help in any way that we can. We are very proud to hear about all the positive impacts we have made to your firm and to your clients. If there is anything you may need, please do not hesitate to reach out. We look forward to answering more of your calls!
Your Friendly Receptionist,
Sharley R.
Reviewed Oct. 12, 2021
I needed somebody to answer the phone and I availed of Abby Connect's services. They call up and say so and so is on the phone. I either say I will take the call or that they put it on my voicemail. Abby Connect has been generally pretty good. It's just every time I pay on the app, it's telling me I can't. I have to reenter information and it’s telling me my information is not right. But I'm very aware of my information. I wish the app would let me make the payment so I don't have to make the call every month.
Hi Brian,
Thank you for taking the time out of your busy workday to provide us with some great feedback! We are always happy to help you in any way we can by providing you with phone coverage to better focus on other in-house tasks.
I understand your frustrations with our mobile app and the current issue you are experiencing. I would love to gather more detailed feedback on ways we can improve our app to better help you and our clients down the road. Again, thank you for the fantastic opportunity to assist you with your answering needs!
Your Customer Success Manager,Angie M.
Reviewed Sept. 29, 2021
Abby Connect is providing what our expectations are, acting as the receptionist for the company.
Hi Janet,
It is our distinct pleasure to be the receptionist team that provides your company the support you need to focus on your business! We hope to continue to provide our excellence to you and your business for many years to come!
Your Friendly Receptionist,Krystle J.
Reviewed Sept. 15, 2021
Abby Connect is always super friendly and nice. They're passing on calls that they answer and giving me an understanding of what that person wants. Then, depending upon whether or not it's necessary for me to take the call or if it's just, “Hey, here's the answer. Give it to them,” they're fine with that, too. Before them, we would have a lot of missed phone calls. It's helped in regards to having someone answer our phone in real-time and help facilitate where those calls need to go, versus what we're doing before, which was someone would check voicemails.
Anytime I've had a problem, I've called and discussed it with them to try to change some things. If only they could understand a little bit more of how our business operates. We're an online marketplace, like a truck trader or auto trader, so we get a lot of people calling and asking us if we have this part and they'll pass those calls on. It's kind of just an education process to let them know we don't have inventory. We just provide a place for buyers and sellers, so they would need to contact a dealer-type thing. But then it's not that big a deal. They're only doing what they know so they always have a positive attitude and a good tone in their voice. I have no problems recommending them.
Hello William,
Thank you so much for your feedback on our services! It is always our top priority to connect with callers and make sure they are assisted with anything they may need. It's great to know that we are helping your business not miss any calls or potential leads. The more information we understand about a business, the better quality we are able to provide clients with that call-in, and your team and I look forward to learning more!
Thank you very much for your recommendation of us. It's always a pleasure to answer your calls!
Kindly,Kenna M.
Reviewed Sept. 14, 2021
Abby Connect has helped me free up some time against getting calls that I don't necessarily need to be on, that the caller could just email me instead or the Abby Connect team could give them the information needed. That has really helped me be able to focus more. Also, their team has always been great. Katherine, who helped set up my account, is really quick. If there has been anything we needed to adjust, or more information is needed to get over to the team, she's always been real quick to reply and make sure that was taken care of. But I recommended checking out users who are using Abby Connect and seeing what they have to say.
Hello Brandy,
We are so appreciative of you for taking the time out of your busy schedule to share these kind words! It is truly an honor to be a part of your team that answers your calls, and we are delighted to hear that we have helped you free up some time to focus on other things that are important for your company. Thank you so much for choosing Abby and for this amazing review!
Your Friendly Receptionist,
Qyhana J.
Reviewed Sept. 10, 2021
I wanted Abby Connect's call service for answering. Everybody's nice and very responsive. It has been a great experience.
Hello Jacob,
I wanted to take a moment and thank you for your kind words. I'm glad to hear you are having a great experience with us, we truly enjoy answering and interacting with your callers. We here at Abby pride ourselves on the individual passion we bring to every call, and we all look forward to furthering our business with you.
Your Friendly Receptionist,Meghan R.
Reviewed Sept. 2, 2021
I was looking for a solution to make every single day less urgent, answering calls for the school I own. My business strategist said that I should get an answering service and my SEO company strongly referred Abby Connect. They put the call number in with dashes, which was really great because it was hard on the eye. The ongoing training’s been really smooth. When I don't want to talk to employers anymore, Abby Connect can direct them to the website, and our website’s almost up to speed to handle it and have it manage itself.
The only thing that's scary is that we're going to be at the 500-minute thing. We’re going to do four seasons and so my teammate and I are constantly watching the minutes to decide what to do. But we're just now getting into Q3. Our Q2 was well worth it and our busiest booking season, but moving into the slower seasons, I wish we weren't having to be on the ball with trying to figure out and check those minutes and setting up reminders for ourselves. I wish it was simpler around, like, “You guys really are closer to the 200 versus the 500.” I don’t want to lose this service, but at the same time, I don't want to pay for 300 plus minutes if I'm not using them.
Otherwise, Abby Connect is a miracle. Every receptionist that rings are as friendly and bubbly as can be. We have people thinking that with the way that the receptionist interacts the whole time, they’re talking to an extension to us, which is exactly the right thing. It’s so cool. I have to explain to them that we use a remote receptionist service. If Abby Connect was female-owned and operated, I could connect them to an entire network of folks that would use it. Nonetheless, they turn small business operators into small business owners.
Hi Whitney,
Wow! Thank you so much for taking the time to share your experience with us! We are very appreciative of the referral from your marketing company and for the opportunity to work with you and provide much-needed relief for you and your team! It's great to hear that any updates to your account and the training of your team have worked out well and we have been able to operate as a flawless extension of your team.
It was a pleasure speaking with you and your business partner the other day. I'm glad we could match you to the best package for your answering needs, while still providing support in your off-season. Please let me know any time I can help!
Your Customer Success Manager,Katherine C.
Reviewed Aug. 28, 2021
We needed some assistance with answering the phone. We were short-staffed. So, Abby is helping us with the phone system. It's good. I like it. Everyone's super nice at Abby. One suggestion from the team, is when Abby calls and someone is not able to pick up and the person does not leave a voicemail, it would be easier if we could identify who that person called. Because when it shows up on our caller ID, it just shows Abby. Other than that, Abby helps us because we have a high call volume. So, it lets get a more work done instead of answering the phone every two seconds. We're very happy with Abby.
Hi Angel,
I'm so glad that we can be there to provide the relief that your team needs! Based on your feedback, I have a suggestion for making your calls more efficient. We can send you a message any time your team of receptionists speaks to someone whether you're available for the transfer or not. This will allow your team of receptionists to collect and share the caller's information in real-time. I am more than happy to discuss this option with you via phone or email and get it implemented on your account! I look forward to speaking with you soon. Thanks again for the review!!!
Your Customer Success Manager,Karla AV.
Reviewed Aug. 27, 2021
Partnering with Abby Connect has allowed others that were answering the phones to focus on other job responsibilities. It’s a great reception service.
Hey there, Jodi!
Thank you so much for your review. We greatly appreciate your loyalty to us and I'm glad we have been able to take a load off your shoulders by directing your calls accordingly! Again, thank you for your kind words! Your team and I looking forward to answering more of your calls!
Your Friendly Receptionist,Bianca B.
Reviewed Aug. 26, 2021
An associate I know was using Abby Connect and since we were looking for service, he recommended them. We use them strictly for their receptionist service, then call routing. In terms of response from the customer rep interface, the service has been good. In terms of with the receptionists, it’s not horrible, but it also could be improved. When I get inbound calls, they transfer the call and that's all working fine. But when I ask for that individual's name, company and phone number, we lose that data. And a lot of times, in my position within the firm, it’s not great when I have to ask them these things. So we would prefer that the receptionist take that data than me.
Hello Bruce,
Thank you for taking the time to share your experience with us, we appreciate your feedback! It's great to hear we were recommended to you by an associate, we love referrals. I'm so happy to hear that overall, you have been happy with our service. It was a pleasure working with you to make the necessary updates to your call handling procedures. Now that we've updated your call handling, a message will be sent to you any time your team of receptionists speaks to someone whether you're available for the transfer or not. This will be a great help as your receptionists will be collecting and sharing with you in real-time the information you need. As your Customer Success Manager, my goal is to ensure that we are doing everything we can for you to have fewer interruptions in your workday and I'm glad that I could be of help. If you have any more updates, questions, or possible concerns, please do not hesitate to reach out to me via email or phone.
Best,Katherine C.
Reviewed Aug. 18, 2021
Abby Connect makes our life easier. We use the virtual receptionist part the most. They answer right away and they are always super friendly. So that's good. Our customers can notice a difference.
Hello Alina!
We are thrilled that we can help in making your workdays easier! We hope to continue to do our very best for your business and keep your customers happy. Thank you for choosing us! If there is anything you may need, please let us know!
Your Friendly Receptionist,David F.
Reviewed Aug. 11, 2021
Working with Abby Connect has been great. The problem that I had was I had a person working for me before, he was supposed to be answering the phones, but I invested all this money in advertising and he answered the phone half the time. And if the Abby Connect team was answering the phones 100% of the time, then it's great. They've been always very nice, personable and professional.
Hello Tonya,
Thank you so much for taking the time to leave us a review. It can be very challenging to get the best return on your advertising investments if you don't have a reliable answering solution available at all times. That's one of the primary reasons our company exists so that you don't miss any of those opportunities, day or night! We are so glad to hear that this is working for you. We look forward to continuing amazing service for you and seeing your business grow! Thank you again for your review.
Your Friendly Receptionist,Bianca B.
Reviewed July 30, 2021
When Abby Connect answers the phone, I read the email. I also get the little app on my phone. I rarely go on the dashboard because everything is sent to my email so I just look at and read there. As a matter of fact, 75% of the time, I see the number come through first in a split second before they pick up. Sometimes I'll recognize the number, or if the caller ID will say who it is, I don’t know who it is.
Having them has freed me up from constantly having to pick up the phone. This way, I decide whether I want to take the call or not. It puts me in control because about 30% of the calls are just 1-800 numbers, 877 numbers, or people that would just be bugging me for something or trying to make an appointment for something. I got one compliment about them. I got a lot of Spanish speaking people, and this older lady who cooks something for me, wanted me to go by her house to pick her up, which I did. She asked where is my secretary from. She thought the Spanish one is my secretary. I told her she's from Puerto Rico. She then told me to send the food to her as well.
Overall, I’m very happy with the service. It’s very cost-effective compared to what you get, the relief of your time, the convenience, and also records between the app and your emails. The way these folks handle everything, and things that come up, and things that they need to do, are meticulous. People think it’s somebody that works for me and sitting in my office. I really appreciate everything they do. It’s a big help.
Hello William,
Thank you for taking the time to leave us this amazing review! We know how busy the workday can tend to be so we're so happy we can help you have fewer interruptions throughout! As a Spanish speaker, I love to hear how your Spanish callers love to speak with us and it's so awesome to know that your clients have even offered us their treats! It's been our pleasure to work as an extension of your firm! Thank you again for your review!
Your Friendly Receptionist,Ashley G.
Reviewed July 22, 2021
I've been in business 18 years and I've been using a reception service for eight years. We're very simple. Instead of going straight to voicemail, we need to have a live person during business hours for someone to talk to. We switched from Ruby Receptionists to Abby, and I like Abby better. They are more attentive. The staff who answer our calls are definitely upbeat and cheerful, just like Ruby, but better. I’m happy with Abby.
Hello Jordan,
Thank you for taking the time to leave us such a great review! We are thrilled that you're so happy with your team! We take pride in our attention to detail and we're delighted to answer your business's calls. Your customers speak so highly of your work; I love working with businesses that are able to maintain long-lived relationships with repeat customers. We can't wait to continue taking your calls and helping you in every way that we can!
Your Friendly Receptionist,Megan M.
Reviewed July 14, 2021
I did the trial and Abby Connect was very good during that time. I got a lot of good feedback from my customers so we just stuck with them. All of my calls go directly to them so they filter out those before they send them to me or other members of the staff. They provide an additional layer of customer support so that my phones don't ever have to go to a voicemail or anything like that. I like having somebody live answering the phones. I'm really pleased with the way they talk to our customers. Our customers are now very acclimated to them answering the phone and that's always been a good experience for them.
Hello Susannah,
We are so appreciative of you for taking the time to share these kind words about your experience with us. To know that your customers have grown acclimated to your team and me answering your calls truly exemplifies our top priority which is to work as a seamless extension of your business. I am so happy that we can add an additional layer of support for you and your team to make fewer interruptions throughout your day. Please do not hesitate to let us know if there is anything you may need! Look forward to taking more of your calls!
Your Receptionist,Dayzjah S.
Reviewed June 30, 2021
Abby Connect has been very receptive. Having them has been very beneficial, especially during COVID. We were all working remotely, so it was helpful to maintain a central call-in number. Many of our calls are people who aren't clients yet, looking for information on various topics, and that information is fed into a central program where our attorneys can pick up the leads. It eliminates the need for a person to do that. All in all, things are going well for us right now.
Hi Vickie,
We’re glad to hear that we were able to help you maintain your firm during such a difficult time. It’s our pleasure to help you and your team stay connected. I’m glad that we could also provide your firm with the relief of having to hire an in-house receptionist. It’s our pleasure to help in any way that we can! If there is anything you may need, please do not hesitate to let us know.
Best,
Angie M.
Reviewed June 29, 2021
We are a small family-owned company and we pride ourselves on customer service experience. Abby Connect best exemplified what our value system was. If there are questions that I can answer that they can answer for my customers, they're very quick to make those changes. I just finished my two-week trial period. They're getting all the phone calls at this moment and they're just learning our business. I'm just considering if I should just keep one line open that goes directly to me for those customers that don't want the buffer. If I tell some people to call me back, they still have to go through Abby. Some don't like that. Those are the little things that I've got to figure out how to best handle in the future. It's also a little pricey for a small business like mine. If it's on price, there's more opportunity there.
Silvia,
Thank you so much for this awesome review. We partner best with companies who share our values in wanting to offer a great customer experience to their clients, so we are delighted to be trusted with this. We can always make changes to and update your account based on learnings from calls and from your feedback. Your Customer Success Manager, Jessica, can absolutely strategize with you on some ways our service could be bypassed or where the receptionists could take down less information for certain types of calls.
It has been a pleasure to get to know about your business and we cannot wait to continue to learn more. We look forward to continuing to deliver on our excellence and answering many more of your calls! If there is anything else that we can do for you, please let us know.
Your Friendly Receptionist,Angie V.
Reviewed June 24, 2021
We had some hiccups in the beginning. I was very frustrated at how many times I had to say the same thing or clarify what we wanted to get it right. But they were great at working through them and getting set up. We're very satisfied.
Hello Ethan,
It was a pleasure working with you on clarifying details on your account to have it properly set up for your team of receptionists. Sometimes in the beginning the first few calls your team answers can take some getting used to as we are still learning the best call handling procedures for your account and also learning about your business. This is why we make it one of our goals during your trial period to welcome any feedback you have to customize your account specific to your business needs. Thank you for all the patience that you had with us during this process. If you ever have any questions, concerns, updates, or feedback, please don't hesitate to reach out to me via email or phone.
Your Customer Success Manager,
Katherine C.
Reviewed June 18, 2021
The receptionists of Abby Connect were very friendly and professional so that will allow me to continue to use them. They have done a great service for me and I'm sure they'll do a great service for others.
Hello Elwood,
Thank you for your review! Providing professionalism and friendliness to your callers is what we take the most pride in and I’m glad that our passion for doing so shows. We look forward to taking may more of your calls!
Your Friendly Receptionist,
Domonic F.
Reviewed June 9, 2021
My experience thus far with Abby Connect has been positive. Every time they answer the phone, they're always upbeat. They take the information when and if needed. With my business, I’m a one-man show. It’s insane right now with the demands in my line of work, which is roofing, residential roofing, and gutter. I can’t always have my phone attached to my ear at all times. So they’ve helped to become an extension of my business. Because I really needed a lot of help on the backend with just answering the phone.
We're so happy you're getting to experience the Abby standard. Your craft demands a lot of focus from you, and we're so grateful you trust us to give you the help you need to support your current and new customers! Thank you for the awesome feedback, we truly appreciate it. Please let me know if we can assist you further!
Best,Angie
Reviewed June 5, 2021
I was impressed with the customer service when I first inquired. Everybody is friendly, professional, and responsive when I had questions. We get the live phone calls patched through to our employees and get messages passed along through email. Abby Connect has made the business run more efficiently. And we've been more responsive because we're able to answer calls in real-time and not rely on a voicemail service that we used to use that caused delays. Overall, we've been happy, which is great to start a new service that we've never used before and had nothing that we had to fix. Abby Connect a great service for people who are looking for a live receptionist service at a reasonable price.
Hello Heather,
Thank you so much for your review! We are thrilled that you are enjoying our services. We are happy to hear that we are providing your company with the efficiency that it needs. We know how hectic it can be to deal with multiple tasks at once in a busy environment and we take pride that we are able to help you reduce your workload. If there is anything you may need, please let us know!
Your Friendly Receptionist,
Emily V.
Reviewed June 4, 2021
I've been happy with Abby Connect. It was a service I wanted, especially when I was traveling a lot this winter, to have somebody answer the phone rather than just have a voicemail service. It provides more personal service to clients or whoever calls. The reps are pleasant and it sounds like they do a good job of finding information before they forward the call, so it's functioning the way I envisioned.
Hello John,
We’re glad that we can be the support you need! Being everything you envisioned is quite an honor and we cannot thank you enough for having us be a part of your firm. If there is anything you may ever need, please do not hesitate to let us know!
Best,
Katherine C.
Reviewed June 3, 2021
Everyone's very friendly at Abby Connect. When I'm unavailable, they'll take a message and I'm able to call the customer back. I feel like our customers are able to get through to someone instead of leaving a voicemail and that makes them feel better about the process. So, they may wait for my call instead of just calling someone else after.
Hello Krystal,
It makes us so happy that we can provide the best possible live receptionist service for your business! It's always great talking with your customers as they always call in happy and if they know if you're unavailable, they know they will always hear back. We know how important it is for you to never miss a call. Thank you for allowing us to brighten your entire customer experience!
Your Friendly Receptionist,
Jovan L.
Reviewed May 28, 2021
My service from Abby Connect is fine. There are a lot of features I still don't understand but I'm taking it by day by day to see how everything goes. I would recommend them.
Hello Kjeldsen,
Thank you so much for taking the time to share your experience with us! We're so delighted to hear that you would recommend us to anyone looking for our services. It's our goal to make sure you get the most out of our features to have the best experience you can with us. As your Customer Success Manager, it would be my pleasure to connect with you via phone or email to talk through and further explain anything that you may need help in using. Look forward to speaking with you soon!
Best,Katherine C.
Reviewed May 19, 2021
Doing my research, I found that Abby Connect was the most professional. They've been around for a while, had great reviews, and pricing was right, so everything matched up for us. They answer all our calls for us. If we're in the field, they can forward the calls right over. It's professional and gives us a little more flexibility without anybody hanging out the office. We're very happy.
Hello Robert,
I'm so glad that we checked all the right boxes to be a great fit for your business needs! Providing you and your team more flexibility throughout the day to accomplish other tasks and never have to miss a call is what we at Abby Connect know best. Thanks for taking the time to share your experience!
Your Team Lead,Marylin
Reviewed May 14, 2021
Abby Connect seemed to be the most responsive out of all the companies that I talked to. They also had good pricing. We're using their receptionist service and they are answering our calls as if they were in the office. Then they're transferring them to us either blindly or just direct transfer or calling and checking in with us to make sure we want to take the call. They will also email us a message if it seems like it's a solicitor. They make a note of that. So that's really nice, that we're not just getting 76 voicemails of straight cold calls.
We did some downsizing and let go of our office manager and our receptionist who handled a lot of these calls. So, a lot of it would have ended up with me. The system that we've put in place has just saved me hours of having to handle phone calls and my daily work being interrupted by that. It's a great cost-saving as well, if you think we had two salaried positions that were doing some of this work.
They've been great. We've been able to refine our policies and protocols that we put in place when we started as we're going along, which is nice. It's not set in stone. Because we're property management, we run student housing properties around the country. We sometimes get upset residents, parents, and they seem to be dealing with that really well and it's not fun sometimes. The same person will call you back six times in a row. They seem to be managing that. With that as well, we’ve set up a new call flow if that's to happen again. They've been just great to work with as a team.
The one other thing I like about Abby compared to a couple of the others that I talked to, is that we have a group of receptionists working on our account, versus just people calling into a call center. They start to get to know the type of calls we're getting, get to know who the callers are. So, that's really helpful as well, that every call isn't brand new to the team that's answering.
Hello Ginger,
Thank you so much for your kind words! It's our pleasure to be able to lessen your workload and make your daily work life much easier for you without the stress of having to answer calls. It's delightful to hear that we are also able to relieve your company of the extra expense of hiring an in-house receptionist and provide you with the flexibility of making any changes to your account as needed. Your team of dedicated receptionists and I are always here to better assist your company as well as every caller that we have the pleasure to speak to. We truly appreciate your business and look forward to continuing to provide you our best service. Please feel free to reach out to us if there is anything you need.
Your Receptionist,Kenna M.
Reviewed May 12, 2021
The service has been great so far. Abby Connect makes it very easy to transition and handle all of the calls that we get on a daily basis. It’s made it much more smooth to get to the correct person and not everybody going through our founder’s phone number.
Hello Sarah,
We are so happy that you are enjoying our services because we are happy to answer calls for your awesome company! It is our pleasure to make your call flow and workday run more smoothly and I'm glad that we are here to assist in doing so! If there is anything you may need to continue to enhance your experience, please let us know!
Your Friendly Receptionist,Katie K.
Reviewed May 5, 2021
Abby Connect is very straightforward and as advertised. They do a good job of telling you what you need to know, what to expect and that's what you get. We don't have a very high call volume, but they've seemed to have passed on the information and do what we expected to do of them. They're very polite and professional, we've had clients comment on it.
Hello Matt,
Thank you for taking time out of your busy schedule to share these kind words. I am so glad we are upholding our promise to deliver the best customer experience we can by being polite and professional. To hear your customers have commented on our services is very special as we are proud to be the first impression of your firm. We look forward to continuing to keep passing on any information to you and your team and exceed your expectations.Thank you so much for our business and for this amazing review!
Your Receptionist,Mariah L.
Reviewed May 4, 2021
We've had a lot of customers complaining about the calls. One, they have trouble, sometimes, even understanding the people. It's because they're talking too fast, or running their words together. Yesterday, a customer called six times to try to get a service call, was routed everywhere, and never to a person. They kept getting hung up on. People need to make sure they're extremely clear with exactly what they want Abby to do.
Reviewed April 28, 2021
I'll be driving most of the time, so I needed somebody to take care of my calls and it's been a good experience with Abby Connect overall. However, sometimes I feel like the calls are not clear. When I listen to the call recording, I never I’m able to hear what the customers are talking about. I only hear the receptionist. Also when they transfer the line to us, sometimes it gets hung up and sometimes the voices are really low. Maybe they can increase the volume.
Hi Sahil,
Thank you for taking time out of your day to provide us with great feedback and how we could improve your account to better fit your preference. It was a quick fix to get you all set up with our double-sided recording feature and I'm glad I could help. We know how important it is to never miss a call and are pleased to know that you're having a great experience with us as your live receptionist service! If you ever have any questions, concerns, updates, or feedback, do not hesitate to reach out to me via email or phone! It's our pleasure to be a part of your team.
Your Customer Success Manager,Angie M.
Reviewed April 27, 2021
Abby Connect is very responsive and quick to take care of their clients. They're catching nighttime calls that we wouldn't otherwise catch.
Hello Britanie,
We're so glad to hear that we've been helping with catching your nighttime calls and assisting with never missing a call! We take great pride in taking care of our clients and we're so happy to see that it shows. Thank you for your business and we look forward to answering your calls. If there are any questions, we are always more than happy to assist, so please let us know!
Your Receptionist,Jazmin M.
Reviewed March 13, 2021
Using Abby Connect has been great. I partnered up with them due to the pandemic. I had to downsize on my staff so I didn't have anyone to answer my phone calls. I used their receptionist feature and this worked out perfectly for me. They would answer the calls and either I could take the message or I couldn't. It has been a great asset and their team is very professional.
Hello Krystal,
We are so delighted to hear that our partnership with you has provided the assistance that you need amidst these hard times. Professionalism and excellence are what we at Abby take such pride in and are so glad to know that we are delivering on that promise. It has been a great pleasure to work as your receptionist and we look forward to continuing to exceed your expectations.
Sincerely,Armando A.
Reviewed March 10, 2021
We initially had Aloware, and we were using texting through that system. My boss came across Abby Connect and wanted an answering service. We changed to them for our Heyday Retirement number and everything's been going well. We get so many wrong number calls and they have definitely helped me screen some calls. For the most part, they’re doing a good job of catching those. There have been a handful (10 at the most) where people try to transfer them to us, but it is the wrong number. The people that they get transferred to us are asking for their retirement information and we don't have the information they need or want. For the most part, everyone does a good job about transferring properly.
Katherine is my main contact at Abby Connect for account services and she's responsive when I have to make any changes. Recently, we went from them answering 24/7 to now I'll answer during work hours, and then they’re answering on closed hours. There are changes like that that happen every now and then and I’m waiting for them to make that change at the moment. Whenever I call, there’s also usually someone different on their team that’s taking the call.
Hi Grace,
I am so glad we can help screen those wrong number calls for you and everything has been going well with us! I have been working with your team to ensure that they keep catching any wrong number calls as we always want to help you with having fewer interruptions throughout your workday. It was a pleasure working with you in getting your phone coverage hours customized to what works best for you and your team and I'm glad I could help. Please let me know if you need anything else. Thank you for allowing us to be an extension of your team!
Your Customer Success Manager,Katherine C.
Reviewed Feb. 26, 2021
Abby Connect is the best answering service ever. Initially, what we tried to do was have the operators schedule appointments for new clients or walk them through the process of our website and schedule an appointment that way but that was a little bit cumbersome. But I liked the way that Abby Connect was able to do the technology in a better way. We can change availability every day and there's a portal for that sort of thing. We can have calls forwarded to our cell phones. There's also somebody there to speak Spanish if we have a Spanish speaking client who calls in on the mainline.
The Abby Connect operators are friendly and they're energetic enough to keep people engaged. We've seen an increase in the number of people who are interested in trying to get us hired or at least talk to us about a legal matter. There had been a few bumps when we started, but we got it set up. We were able to address concerns. If I wasn't answering, rather than tracking me down on three different lines, the rep was able to find ways to streamline that and make it a lot more efficient.
Hello Bill,
Thank you so much for your review and for deeming us the best on the market! It really makes me so happy to hear about all the amazing things Abby has been able to help your firm with, especially in increasing your potential client numbers. I'm so glad we can provide you with convenience and ease by allowing you the opportunity to customize your account on a day-to-day basis, and by having two bilingual receptionists on your dedicated team, we're always ready to answer calls fluently and flawlessly. Making a personal connection is what we value most. I always look forward to taking your calls, as many of our other receptionists on your team. We are always happy to help, as best we can. Thank you again for your review! We look forward to taking more of your calls for many years to come!
Best Regards,Sharley R.
Abby Connect Company Information
- Company Name:
- Abby Connect
- Company Type:
- Private
- Year Founded:
- 2005
- Address:
- 6170 N Durango Dr, Suite 200
- City:
- Las Vegas
- State/Province:
- NV
- Postal Code:
- 89149
- Country:
- United States
- Website:
- www.abby.com