Abby Connect Reviews

The service is really good. There's not much to answer on the phone but they do a great job. They get the calls over to us when we're not in the office. They're easy to work with. We call them from time to time as a customer and they do great. They do exactly what they've been instructed to do. The cost is inexpensive. For the amount of minutes that we use every month, the fee is phenomenal. If we went over, it's still extremely fair and certainly less money than hiring somebody to answer the phone, and then still we would only have 8:00 to 4:00, 9:00 to 5:00 coverage. With these guys, we have it pretty much around the clock.

I've been able to answer and make initial communication or contact with the client who is contacting me. If I'm busy, Abby Connect is able to take the message and I can get back to them. A lot of times during my day, I'm going and Abby helps me to stay more focused on what it is that I'm doing because I don't have to stop and answer the calls or deal with an issue. When I first started, I was trying to figure out how to get the calls rerouted back to me so I had to add an additional line. But they were great with that. We've had a couple of little issues. And I wish there was a way for them to let me know how many minutes I'm using and when my amount is going to be doubled because I don't know until I get the billing. But overall, it's been good. They do a pretty good job and I'm happy.

We have three different companies that run through Abby Connect with 24/7 bilingual. We're using all the functionality that they offer and we've never had one problem. We get a lot of great compliments from the way they track us down and find us all over the country and make sure we get things handled. We have apartment buildings and we have contract manufacturing. So, we use everything from emergency services, paging, dispatching, as well as communicating problems in apartments where tenants might have a water leak or toilets backed up and we have to send somebody in. Abby tracks down maintenance and they pass on all the maintenance tickets and makes sure that we have all the proper tools when we arrive at the apartment building to correct the problem the first time rather than going back and forth.

I was doing Google searches for the best virtual receptionist. I was checking out Abby Connect's website and I sent in an inquiry. The salesperson I spoke with was telling me that Abby Connect is very familiar with law firms. So realizing that they're familiar with area of business, that was what mostly attracted me to Abby Connect. Overall, I’m satisfied with them. The feedback I've gotten is that it's professional. I had another virtual receptionist company before, and they weren't as professional. One of my clients said that every time they call, they always have to repeat the spelling, and it's a little bit tedious. Now, Abby Connect changed it to where they're going to ask like, “Are you an existing client?” So, they won't have to ask for the spelling each time. It's been addressed already.

I liked that Abby Connect had a trial and their packages were reasonable. It was a good fit for me. I also like that they have an app on the phone and it has functions such as being able to see some of the stuff available on there as well as the online part. I like being able to log in and seeing how many minutes I have used. But the app doesn't seem to be as live as I would have liked. Sometimes, it doesn't give me notifications until hours or days later.

They were awesome and pretty cool. They helped me a lot since having someone live screen calls. There's also a better connection rate. Before this, I used to have an automated kind of prompt. But having a live person answer helps a lot. So far, Abby Connect works good.

We use Abby Connect for our after-hours phone calls. We use a regular answering service, and we found that Abby Connect was more like having your own reception staff still working 24/7. It was more of a professional way of answering the phone. It didn't sound like people were calling an answering service, it sounded more like they were reaching the office and Abby answers the phone as though they're reaching the office. It's been better that way because people are more apt to speak with someone when they think they're talking to an office. When they think they're talking to a service, they don't necessarily stay on the line. We had an answering service that we weren't so happy with. They were leaving people on hold, making people wait long, and not answering the phone for many rings. So, we made the switch to Abby. Then, we started out with using them after hours.

I needed somebody to answer the phone and I availed of Abby Connect's services. They call up and say so and so is on the phone. I either say I will take the call or that they put it on my voicemail. Abby Connect has been generally pretty good. It's just every time I pay on the app, it's telling me I can't. I have to reenter information and it’s telling me my information is not right. But I'm very aware of my information. I wish the app would let me make the payment so I don't have to make the call every month.

Abby Connect is providing what our expectations are, acting as the receptionist for the company.

Abby Connect is always super friendly and nice. They're passing on calls that they answer and giving me an understanding of what that person wants. Then, depending upon whether or not it's necessary for me to take the call or if it's just, “Hey, here's the answer. Give it to them,” they're fine with that, too. Before them, we would have a lot of missed phone calls. It's helped in regards to having someone answer our phone in real-time and help facilitate where those calls need to go, versus what we're doing before, which was someone would check voicemails.

Abby Connect has helped me free up some time against getting calls that I don't necessarily need to be on, that the caller could just email me instead or the Abby Connect team could give them the information needed. That has really helped me be able to focus more. Also, their team has always been great. Katherine, who helped set up my account, is really quick. If there has been anything we needed to adjust, or more information is needed to get over to the team, she's always been real quick to reply and make sure that was taken care of. But I recommended checking out users who are using Abby Connect and seeing what they have to say.

I wanted Abby Connect's call service for answering. Everybody's nice and very responsive. It has been a great experience.

I was looking for a solution to make every single day less urgent, answering calls for the school I own. My business strategist said that I should get an answering service and my SEO company strongly referred Abby Connect. They put the call number in with dashes, which was really great because it was hard on the eye. The ongoing training’s been really smooth. When I don't want to talk to employers anymore, Abby Connect can direct them to the website, and our website’s almost up to speed to handle it and have it manage itself.

We needed some assistance with answering the phone. We were short-staffed. So, Abby is helping us with the phone system. It's good. I like it. Everyone's super nice at Abby. One suggestion from the team, is when Abby calls and someone is not able to pick up and the person does not leave a voicemail, it would be easier if we could identify who that person called. Because when it shows up on our caller ID, it just shows Abby. Other than that, Abby helps us because we have a high call volume. So, it lets get a more work done instead of answering the phone every two seconds. We're very happy with Abby.

Partnering with Abby Connect has allowed others that were answering the phones to focus on other job responsibilities. It’s a great reception service.

An associate I know was using Abby Connect and since we were looking for service, he recommended them. We use them strictly for their receptionist service, then call routing. In terms of response from the customer rep interface, the service has been good. In terms of with the receptionists, it’s not horrible, but it also could be improved. When I get inbound calls, they transfer the call and that's all working fine. But when I ask for that individual's name, company and phone number, we lose that data. And a lot of times, in my position within the firm, it’s not great when I have to ask them these things. So we would prefer that the receptionist take that data than me.

Abby Connect makes our life easier. We use the virtual receptionist part the most. They answer right away and they are always super friendly. So that's good. Our customers can notice a difference.

Working with Abby Connect has been great. The problem that I had was I had a person working for me before, he was supposed to be answering the phones, but I invested all this money in advertising and he answered the phone half the time. And if the Abby Connect team was answering the phones 100% of the time, then it's great. They've been always very nice, personable and professional.

When Abby Connect answers the phone, I read the email. I also get the little app on my phone. I rarely go on the dashboard because everything is sent to my email so I just look at and read there. As a matter of fact, 75% of the time, I see the number come through first in a split second before they pick up. Sometimes I'll recognize the number, or if the caller ID will say who it is, I don’t know who it is.

I've been in business 18 years and I've been using a reception service for eight years. We're very simple. Instead of going straight to voicemail, we need to have a live person during business hours for someone to talk to. We switched from Ruby Receptionists to Abby, and I like Abby better. They are more attentive. The staff who answer our calls are definitely upbeat and cheerful, just like Ruby, but better. I’m happy with Abby.

I did the trial and Abby Connect was very good during that time. I got a lot of good feedback from my customers so we just stuck with them. All of my calls go directly to them so they filter out those before they send them to me or other members of the staff. They provide an additional layer of customer support so that my phones don't ever have to go to a voicemail or anything like that. I like having somebody live answering the phones. I'm really pleased with the way they talk to our customers. Our customers are now very acclimated to them answering the phone and that's always been a good experience for them.

Abby Connect has been very receptive. Having them has been very beneficial, especially during COVID. We were all working remotely, so it was helpful to maintain a central call-in number. Many of our calls are people who aren't clients yet, looking for information on various topics, and that information is fed into a central program where our attorneys can pick up the leads. It eliminates the need for a person to do that. All in all, things are going well for us right now.

We are a small family-owned company and we pride ourselves on customer service experience. Abby Connect best exemplified what our value system was. If there are questions that I can answer that they can answer for my customers, they're very quick to make those changes. I just finished my two-week trial period. They're getting all the phone calls at this moment and they're just learning our business. I'm just considering if I should just keep one line open that goes directly to me for those customers that don't want the buffer. If I tell some people to call me back, they still have to go through Abby. Some don't like that. Those are the little things that I've got to figure out how to best handle in the future. It's also a little pricey for a small business like mine. If it's on price, there's more opportunity there.

We had some hiccups in the beginning. I was very frustrated at how many times I had to say the same thing or clarify what we wanted to get it right. But they were great at working through them and getting set up. We're very satisfied.

The receptionists of Abby Connect were very friendly and professional so that will allow me to continue to use them. They have done a great service for me and I'm sure they'll do a great service for others.

My experience thus far with Abby Connect has been positive. Every time they answer the phone, they're always upbeat. They take the information when and if needed. With my business, I’m a one-man show. It’s insane right now with the demands in my line of work, which is roofing, residential roofing, and gutter. I can’t always have my phone attached to my ear at all times. So they’ve helped to become an extension of my business. Because I really needed a lot of help on the backend with just answering the phone.

I was impressed with the customer service when I first inquired. Everybody is friendly, professional, and responsive when I had questions. We get the live phone calls patched through to our employees and get messages passed along through email. Abby Connect has made the business run more efficiently. And we've been more responsive because we're able to answer calls in real-time and not rely on a voicemail service that we used to use that caused delays. Overall, we've been happy, which is great to start a new service that we've never used before and had nothing that we had to fix. Abby Connect a great service for people who are looking for a live receptionist service at a reasonable price.

I've been happy with Abby Connect. It was a service I wanted, especially when I was traveling a lot this winter, to have somebody answer the phone rather than just have a voicemail service. It provides more personal service to clients or whoever calls. The reps are pleasant and it sounds like they do a good job of finding information before they forward the call, so it's functioning the way I envisioned.

Everyone's very friendly at Abby Connect. When I'm unavailable, they'll take a message and I'm able to call the customer back. I feel like our customers are able to get through to someone instead of leaving a voicemail and that makes them feel better about the process. So, they may wait for my call instead of just calling someone else after.

My service from Abby Connect is fine. There are a lot of features I still don't understand but I'm taking it by day by day to see how everything goes. I would recommend them.

Doing my research, I found that Abby Connect was the most professional. They've been around for a while, had great reviews, and pricing was right, so everything matched up for us. They answer all our calls for us. If we're in the field, they can forward the calls right over. It's professional and gives us a little more flexibility without anybody hanging out the office. We're very happy.

Abby Connect seemed to be the most responsive out of all the companies that I talked to. They also had good pricing. We're using their receptionist service and they are answering our calls as if they were in the office. Then they're transferring them to us either blindly or just direct transfer or calling and checking in with us to make sure we want to take the call. They will also email us a message if it seems like it's a solicitor. They make a note of that. So that's really nice, that we're not just getting 76 voicemails of straight cold calls.

The service has been great so far. Abby Connect makes it very easy to transition and handle all of the calls that we get on a daily basis. It’s made it much more smooth to get to the correct person and not everybody going through our founder’s phone number.

Abby Connect is very straightforward and as advertised. They do a good job of telling you what you need to know, what to expect and that's what you get. We don't have a very high call volume, but they've seemed to have passed on the information and do what we expected to do of them. They're very polite and professional, we've had clients comment on it.

We've had a lot of customers complaining about the calls. One, they have trouble, sometimes, even understanding the people. It's because they're talking too fast, or running their words together. Yesterday, a customer called six times to try to get a service call, was routed everywhere, and never to a person. They kept getting hung up on. People need to make sure they're extremely clear with exactly what they want Abby to do.

I'll be driving most of the time, so I needed somebody to take care of my calls and it's been a good experience with Abby Connect overall. However, sometimes I feel like the calls are not clear. When I listen to the call recording, I never I’m able to hear what the customers are talking about. I only hear the receptionist. Also when they transfer the line to us, sometimes it gets hung up and sometimes the voices are really low. Maybe they can increase the volume.

Abby Connect is very responsive and quick to take care of their clients. They're catching nighttime calls that we wouldn't otherwise catch.

Using Abby Connect has been great. I partnered up with them due to the pandemic. I had to downsize on my staff so I didn't have anyone to answer my phone calls. I used their receptionist feature and this worked out perfectly for me. They would answer the calls and either I could take the message or I couldn't. It has been a great asset and their team is very professional.

We initially had Aloware, and we were using texting through that system. My boss came across Abby Connect and wanted an answering service. We changed to them for our Heyday Retirement number and everything's been going well. We get so many wrong number calls and they have definitely helped me screen some calls. For the most part, they’re doing a good job of catching those. There have been a handful (10 at the most) where people try to transfer them to us, but it is the wrong number. The people that they get transferred to us are asking for their retirement information and we don't have the information they need or want. For the most part, everyone does a good job about transferring properly.

Abby Connect is the best answering service ever. Initially, what we tried to do was have the operators schedule appointments for new clients or walk them through the process of our website and schedule an appointment that way but that was a little bit cumbersome. But I liked the way that Abby Connect was able to do the technology in a better way. We can change availability every day and there's a portal for that sort of thing. We can have calls forwarded to our cell phones. There's also somebody there to speak Spanish if we have a Spanish speaking client who calls in on the mainline.

They are the virtual receptionist for me. If somebody calls my office number, they pick up, take the message or patch them through to me or a combination thereof. They ring me when somebody calls my office and say, "This person wants to talk to you." I usually say, "I'll pick it up." Or sometimes I say, "I can't talk to them. Please take a message." Sometimes I say, "I'm a little bit busy until 2 o'clock,” and so on. Our experience has been very positive. I'm very happy with the service.

The service of Abby Connect has been convenient. We're working from home since the beginning of the pandemic and decided to try and look at other ways to get our mainline answered because it was hard for the gal to get into the office to pick up the call. So this solves that problem that we have and it seems to be working great. They've all been very friendly, professional and helpful as well.

I utilize Abby Connect for the online dashboard. It has helped our business tremendously. Our experience with their team has been wonderful. I would highly recommend them. Any technical issues that we had were resolved right away by email and phone calls.

Abby Connect answers my calls when they come in. Then, they locate me and transfer my calls. If I'm not available, they take my voicemail. The service keeps me from having to hire a person to answer my phone and cuts down on expenses. Abby Connect has been good and I would refer them to somebody if somebody needs this type of service.

I wanted a small and personalized operation that had the technology to make managing my business better. I found Abby Connect via Google search and based on the reviews, I went with them. Now, I don't worry about receiving calls and not being around. I'm the sole proprietor in a service business, so I want to make sure that if new clients call out of the blue, there's a real person they can talk to who can get a hold of me, or at least make that client feel attended to if I'm not available to take their call. Abby's reps also say what they're going to do and they do what they're going to say, which is what I always look for in these situations. They were responsive and everybody I've dealt with was trying to help me make my business better, which is what I look for in partners.

I was looking at Abby, did research on them and everyone that works there seemed to be extremely happy with the company and its process. They were very price-competitive as well. It was similar pricing to everything else. Partnering with them has been great. I don't have to answer the phone. As a lawyer, I have better things or better uses of my time than answering phone calls. They field those phone calls to me and if it's a potential client or an existing client, they funnel it through. If it's cold call marketing, they stop it. So, I don't have to waste my time answering calls that aren't good for the business. However, they're not the same as having a personal secretary that you've hired to answer your phone. They know as much as they can know about your business, but at the same time, they are serving other people. But they manage to keep that down with a very small team.

We partnered with Abby Connect because they specialized in financial services firms, for one. They also have a dedicated team for us so our clients will not be calling into this huge call center and getting somebody different every time. We didn't want that because we're a small Midwestern family business with a lot of elder clients. We wanted them to have the familiarity of recognizing a voice perhaps or getting the same people each time they called in.

I like that Abby Connect is flexible. They're not really going off of a script as much as they are trying to understand what my business does and how to interact with the callers. Another really awesome feature is the call recording. I can listen to the recordings and make sure that they're being taken care of and that there's no miscommunication. That allows me to also get feedback to Abby Connect if someone answers the question incorrectly or forwards it to the wrong number.

Our workload has gotten so extreme over the past year. Unlike some businesses, we've seen a massive increase and our business is very personal. A lot of clients, when they were calling our offices, they are getting sent to a general voicemail box or being put on hold for a long amount of time. I gave feedback to my boss that it would be a better client experience if they at least could speak to a human being on the phone. Many times, we're working with so many hundreds of vendors at one time that we may not be able to pick up a phone call and we don't know the number. But if we had the ability for someone else to screen the call so we could see if it's something that's 911 where we can pause what we're doing, that that would be beneficial. That's why I suggested the use of Abby Connect.

We were looking for a Virtual Receptionist service that would integrate with some of the software that we used. Abby Connect was one of those services. I love the feel that I got when I called Abby Connect and the friendliness of the service. They were upbeat and sounded like they had a cup of sunshine for breakfast, which is what I was looking for. I wanted the super-cheesy sound. I wanted the, “We're happy to be alive” vibe when people called in. Because sometimes, when people are calling law firms, sometimes, they're not calling for a good reason. I wanted people who called us to know that the person on the other end was just as excited about their business as they are, or they were going to make them feel better about whatever was happening.

With Abby Connect, we are able to field a lot of left calls that telemarketers and wholesalers that we don't need to attend to immediately. They've helped us. We can send them to voicemail and it saves us time. Everything's been really good. I get quick responses when I call and they have been very helpful in getting stuff set up and directing us on how to get it set up. Our experience was pretty seamless and it was really easy to set up.

It was a smooth transition with Abby Connect. I had a local answering service that I had done a lot of the things that Abby did, but I really liked their customer service, their positive attitude and the professionalism in which calls were handled. We traditionally have had a receptionist in my office, but in this COVID era, we do not. So, I needed someone that could screen calls for my staff when my staff couldn't get to the phones or if the phones got too busy. Then also, I use them as a messaging service after hours. It's a little pricey, but it is worth the money.

We got Abby Connect's live auto-attendant for transferring calls and leaving messages. It gives us that layer of prestige in a way where you can get to one live on the phone. So the impression for our company is going a long way compared to what we used before. Beforehand, we were using more of an automated system. When someone called, there was a voicemail or a message. Everyone I spoke with at Abby Connect from starting this up to now has been exceptional. So far, everything has been great.

The staff of Abby Connect has been very polite, kind and very helpful. The phones are actually set up so when we let them ring three or more times, Abby Connect actually picks up and answers for us. It’s nice to have that person on the other end when our customers are calling in. As far as updating their extension list, it took a while. But that was all.

I wanted to have someone be always able to answer the phone live. We don't have someone now so we need someone to be able to do that, and then transfer the calls. We have interacted with the account manager a couple of times, and then people have filled in. They're responsive. We use the live connect. We have Abby Connect answering us for seven days a week. And the messages that can come up in the app, although we're having a little issue with that right now and they're troubleshooting it. But that's one of them. Also, you can see the call logs through there. I like that. I really like the app integration. The fact that people can call and get a live person helps to show that we're available and we don't just go right to voicemail. It seems like we're open all the time, which is really good. Abby Connect is consistent in what they say they will provide.

Our firm used to have a receptionist but we downsized a lot and we didn't feel the need to have a full-time receptionist. So it would just be easier to have a receptionist company do it for us. It was something new that our firm was getting into. All these other places I contacted would just transfer the calls and couldn't work with anything that we'd give them. But Abby Connect had better pricing along with the fact that they were willing to work off of the Google Docs. So they were a better choice for us. We have a whole case list that each attorney is assigned to. Abby works with those case list to see who’s on the case list and they transfer to the correct attorney. In the beginning, there were issues with the hold time and getting the call over to somebody. But since we’ve been with Abby, everything has been great and we haven't had any complaints. I email the supervisor from Abby if ever I need anything and she will take care of it.

We get a lot of calls coming into the office, and so, for us, we feel like clients like to have somebody to talk to rather than just the machine, and Abby Connect sounded like a good idea for that. Everything is going really well with Abby Connect. It's very helpful to have somebody call and then, patch us through and direct the call to who it’s supposed to go to. Every time a call comes in, they'll just let us know who's calling and what they're calling for, and then ask us if we wanted those calls. Everybody is also very kind and courteous.

I listened to a call today on the 14th of October. The receptionist just totally blew the call. Other than that, it was pretty good. The fact that Abby Connect can do scheduling and able to answer most of the questions that clients had help out a lot. I gotta refine my script because when I go back and listen, I see some breakdowns in communication sometimes. But at the end of the day, they're not me, they're not in my business, so they don't know everything about it. But I see where I can make some improvements so it would be easier for them to convey what I like for them to convey.

I was with Ruby Receptionists and they sent me a political statement that I disagree with immensely. I sent Ruby a note and told them to cancel my account immediately. It's a service company. I don't need them preaching to me about political positions. So I dropped Ruby and contacted Abby Connect. They accommodated me and we went from there. They've been good so far and I'm very pleased with the service. They're very professional and I haven't had any complaints from any clients.

We were looking online to find a company that was local. We had an answering company, but they were in a different state. So, we had a lot of trouble with them. We figured if we looked around to see who offered what here in Las Vegas, it would be more on our time frame, and we'd get our calls on a more prompt basis. We found Abby Connect online, and we went from there. So far, so good. In the beginning, it takes a little while to iron a few things out, but we've been with them now a few months.

Looking at different companies, Abby had the most information and the complete set of services that we were looking for. We ended up going with them and right now, we're doing the live receptionist and all that entails, including transferring calls. When we talk to them, they are friendly and helpful. It's been good. It's helped us continue to operate as we have been wanting to, simplifying a couple of processes with our office and having to move around.

Three years ago, I was looking for an answering service. I'm based in Las Vegas, Nevada. Abby Connect was local to me, and this was how I started working with them. I had the company, but back then we did not have an office and I didn't have a secretary. To me, that was what I wanna have, good customer service for my customers, where I wanna have somebody live to answer the calls around the clock.

We partnered with Abby Connect so that we could be able to be more remote and folks could be out of the office and still handle phone calls. When we had a question, they communicated very well. They were very efficient and prompt. Whenever we needed a change, it was always taken care of right away. Working with Abby Connect allowed the staff more freedom. It wouldn't be so much the business as it would be the ability of staff to be more mobile, able to service things quicker, handling client inquiries, whether or not they're in the office.

I tried out a couple of different agencies, but I ended up staying with Abby because they seemed more professional and cost-wise, reasonable. They're reading the texts and the email for my business. I don't use the portal a whole lot although I have been able to mark myself out on that and that's been convenient not to have my phone ringing when I'm unavailable. With Abby, it's been nice not to have to worry about my assistant picking up the phone if she's in the midst of something else since we're back to being fully staffed again. It's been convenient not to have to run for the phone.

We used to use Ruby Receptionists and there were a lot of hopes that weren't fulfilled. Abby checked off a need for us and it seemed more reliable as opposed to Ruby. Our corporate account switched and we use their call answering service. They’re reliable. We get our phone calls when we need to. Emails and follow up, they're perfect. Everyone is also super cheerful and my interactions with them is always positive. I'd strongly recommend it.

Abby Connect answers all of our calls and then they forward the calls. If it pertains to lead, then they forward the call and then they send an email and a text message to the people that it's assigned to. Also, if we have missed calls, then they will email us. Whoever the call is for, they'll email us that we had a missed call. So far, they've been great. If I do have a concern, then they take care of it right away.

I liked the customer service I received from Abby Connect. We partnered with them and they answer the phones. When we have a phone call come in, they take a message and email that to me and my assistant. If it's someone who asks for us directly, then they call us and ask if we wanna speak to that person. They follow our instructions from there. Even though Abby costs a little bit more than some of the other services out there, their customer service is so good that it's well worth the difference.

We've been very pleased with Abby Connect's service. They're excellent. It’s like when we're on another call and we can't take it, it goes to them. They are very good at getting the information and it's accurate, the name of the client, phone number and so forth, and what they're calling about. They will try to call me in another line because sometimes I can pick it up, after they've gone through the service instead of having to call them back. It's always very pleasant. When we asked them to get additional information and what questions to ask, they were very accommodating. It's working out very well.

I had a choice between Abby Connect and two other companies. I learned about the services and Abby kinda fit what we needed. They answer and process calls with a live person. They provide us with a transcript of any voice messages. They operate on multiple phone lines so they're passing multiple phone lines to multiple individuals inside my office. It’s great.

Our company was getting complaints from our customers. We're too busy and we needed somebody to answer the phone for us. We went with Abby Connect to follow up on phone calls, answer phones and pass on messages to the proper extension. Going with them was easy and we set up the service quickly. Since then, we have done a survey with our customers to see if we were answering our phones fast enough or correctly enough. Having Abby Connect has made a little difference so far. We have been tweaking it so it works better for us.

Abby Connect provides good service and they have comprehensive offerings. Their service has been helpful in terms of adapting to working from home and not having an administrator in the office at all times. It has also been helpful in terms of organization and recalling notes or recordings of calls. Occasionally, the organization of things has been an issue in terms of where calls are directed. But other than that, things have been flawless.

I was doing an internet research to find a virtual receptionist and they were one of the companies that I found and seemed most reputable. It's a good service. It’s been very helpful for me during this time. The calls connect good. They contact me whenever they have to and when there's a new caller coming in. It’s very efficient and it's a very useful tool for my business.

So far, so good. Abby Connect has quick response to get in touch with the right people to get messages directly to us. I've had some couple of positive responses from people who have interacted with Abby. They said, "Hey, that's a nice receptionist you have right there."

The Abby Connect service has been working well for me, but it's too expensive.

I did a Google search to find providers, and after looking at the reviews and everything else Abby Connect appeared to be the highest rated. And they’ve done an awesome job. They never missed a beat, never an issue, and haven’t tried to sell me more than I need. They were always courteous and professional. It has been exactly what we needed. They’re doing the answering service and forwarding calls -- those are the main thing we need. When that doesn’t go through, they’ll bring the customer back on and take a message or try another extension, or whatever it takes to make sure the person is taken care of. When potential donors or foundations call, they get that professional image. It is so important when you are trying to make an impact and when you are asking for money. I’ve been wowed. They help us immensely, and they do a lot. I’m pleased to recommend them to anybody.

I like Abby Connect's pricing and the way that they have their services set up. They seemed to be the best for our company. We got the straight call, answering and forwarding services. We’ve gone through some rapid growth and they’ve helped us manage the incoming calls and made sure that our phones are answered consistently. We use another application called Grasshopper which at the location we were at the time was having some issues as far as reception and we use all cell phones. But it’s taken that worry out for us. We know the call’s gonna get answered. It gets transferred most of the time to the correct person. The team at Abby was always very helpful on the phone. Their account managers have been pretty straightforward, very understanding, and have been good at working with us and making suggestions as to how they could work best for us. They’ve always been very pleasant to deal with. I’m pretty happy with the service so far.

We needed Abby Connect for COVID. We were working remotely, and then had our calls forwarded. Abby Connect would contact the attorney or the paralegal that was being contacted by the client, and it worked great. After this month, we are back in business. It's been really good. It's hard when they do the connection, though. It may have to do with call volume, but often there was a really bad delay. The client might be saying something, and then I try to answer their question and they continue to talk over me. I don't know if that was just by virtue of just a lot of people using the service. The further we got into it, the worse the delay got.

I was researching Ruby first and then I stumbled upon Abby Connect. Some of the reviews were saying that Abby was a more personable live receptionist than the Ruby was. Doing my own comparison, I decided to go with Abby instead of Ruby. I needed somebody that was gonna be able to answer the phones whenever I’m not available and it’s really helped out. None of my customers feel like I’m not paying attention to them now. Whenever I need something, the team gets back to me right away. All the receptionists that answer my phones have been great too. Abby Connect met every expectation that I had from what I was able to learn, and they do exactly what they said they would.

Our receptionist left our company after a couple of years. And we didn't have that much office work, so that's why we looked into Abby Connect to answer our phones for us. I really enjoy it because it takes a lot of stress off me. I love it. They're great. Their staff are very friendly, very professional, and really really good.

It started for us with the coronavirus shutdown. We closed off. Instead, Abby Connect allowed us to keep the phones answering in the 24/7 part of it. We’re not just continuing but we at night rolled the phones over so that we have somebody answering the call throughout. It helped. The only thing was that when they would connect somebody through, there was a little beep or some sort of audible indicator so one would know when the hand-off had occurred. Like in this instance, when the lady comes on the line and says, “I have so and so for you,” and I say, “Okay, go ahead and put them through.” Just a silence – and I don’t know when that connection’s been established or not. So, if I start talking too soon and then I’ll be hearing the person and if I wait too long, it’s kinda awkward. It’d be nice if there were sort of audible indicator of when the person was on the line and able to hear me. But we’ve been pleased, so we’ll continue with them.

We’re a virtual CFO company so having a virtual recipient just made sense. We didn’t wanna have someone in-house do it nor did we have a true phone system. Everyone uses their cellphones. The other option is to have a robot speak but that doesn’t have that personal touch to it. The only thing that was a downgrade was that they were mispronouncing the name of the company in the beginning. So that was obviously an issue. One name is sometimes a hard word to say but the other, not so much. Nonetheless, it was obviously an issue that we had to mention and it was rectified quickly.

We found that people were extremely frustrated with an automated answering service so we thought we’d give a live answering service a try. I did a little bit of research online and saw that Abby Connect was pretty highly recommended so I thought we’d give them a shot. Our main line is answered by Abby Connect 24/7 and those calls are routed accordingly to whomever needs them.

We use the answering service and voicemail, and it has been a really good service. Working with Abby Connect has given us a professional phone answering service without having to have somebody here on site answering phones. Phone calls are directed right to our cellphones and it’s really helped us out in that way. The team is very good too. It's been a really good experience with them.

Abby Connect got good reviews. Then there was a 14-day trial so I was happy that I was able to try it out first and see how I would feel. I like the app. It is very useful, so it’s easy to check the messages. But I use basically answering the calls and then transferring them to my cell. It’s been good and pretty helpful. I don’t feel like I'm losing the calls. However, it doesn’t seem like the messages are really recorded promptly. I think some of them are prompt, some of them aren’t. It seems like there's a lag. Also, it doesn’t seem like all the calls get forwarded. Most of the time they do and it seems like the important ones do as well. But so far, so good. They answered all my questions promptly every time I called or had an issue. In a way, it seems like someone is actually there. I don’t think a lot of people who call realize that it’s an answering service, so that’s important to me.

The service is doing really good. A lot of the impact it has is just having people be able to have that live experience all the time. Also, it helps us to get the right calls to the right people. We first wanted to look into it the service because we’re not a huge company. We were about 21 employees at around the time we started and I was the primary person who answered the phones but I also had a lot of other responsibilities and meetings to attend so I often missed a lot of those calls. We wanted to up our client experience in trying to have our calls answered every time and on time. We researched probably five companies in total but Abby Connect's messaging being a live receptionist is what attracted us. We can listen to the receptionist and it’s nice to hear that someone sounds like they're part of a serious business. It’s not just a third party answering phones. They acknowledge and they invest time to know each person.

I called and personally spoke to somebody at Abby Connect and I just liked them and their business model. They're also a little bit cheaper than Ruby, which was the other competitor I was considering. I use Abby for their answering service. It seems to be working all right. However, yesterday, I had a disgruntled client call saying that they were having difficulty getting through to me, so I wrote an email about that to my contact and tried to reinforce their clients or priority. I’ve never met anybody who’s answering the phone, so it’s difficult for me to have interaction with them.

We needed an answering service and Abby Connect was the first one that called, and they seemed to do the job. So, we love them. Camilo, the rep, has always been great. When we were moving locations, they allowed us to look a little bit more professional when we were a little bit disorganized.

I went on the internet to look for services and wanted a small individualized group answering our calls. I worked with Abby Connect to get everything set up and I was over-asking questions but they were fantastic on walking me through things and making sure I understood everything before we signed up. Then they got us set up online and going. They’ve all been very helpful and professional.

I did a Google search for phone services for accounting firms and I found Abby Connect. I've used it for a couple of months and the experience thus far has been perfect. It's less stressful here and it's easier to staff people this time of year.

They're doing a really good job with screening the calls and getting rid of sales calls 100%. Everything is running smoothly and they've been excellent.

We were using Talkroute and it sounded almost like a robot. A lot of people don't want to go listen to a whole bunch of extensions. They would always just press 0 and it would get routed to the CEO of the company who definitely does not have time to take care of all the calls. So, we decided to go with a receptionist company. I have never heard of one before in my life. I googled and looked at a few companies, and Abby Connect was the one that stuck out to me the most. They were the ones that had a very reasonable price. The fact that they did a 14-day free trial was amazing as well and everybody has been super nice. We're more than happy with the people that we chose.

The solution that Abby Connect offers is exactly what we needed. It took work off our plate. It allowed us to not have to waste additional resources on trying to find somebody to answer our main line and then find a way to transfer the calls over. They also take messages for us sometimes. Usually, I’ll get a couple of calls from them during the day and they always say who they are and that they're calling from Abby Connect. So, “Hi, I’m Sarah, calling from Abby Connect. And I have so and so on the line. They're calling from this company and they're calling regarding this. Would you like me to transfer them over to you?” And I either say, “Yes,” or I say, “Please take a message,” or I’ll direct them to transfer the call to someone else here if the call should be routed to somebody other than me. We were trying to use RingCentral to do that but it was just really convoluted and didn't work well.

I like the fact that Abby Connect called me back. They were very responsive. I use them mostly for form inputs and call transferring. Since then, I've had less time answering calls, so less interruptions for me. I talked to the guy that handled all the set-up. He was very good, very quick, answered all the questions and proposed different ideas when concerns came up. Overall, my experience withe them has been good. The price is a bit on the high side, but I'm not looking to make any changes at this point.

I’ve had answering services in the past, but I’ve never been happy. There was no one trained and they could never pronounce my name. It was terrible. The people immediately knew that it was an answering service. I did a lot of homework this time. I went online and I read about seven different companies because I really needed a professional team. Then I talked to a woman at length. She told me all the things that I wanted to hear and also told me that I would have a team. And that team alone would always be answering my phone, which really impressed me.

We're a small startup business and we were using Opus Virtual Office. But that wasn't really working too great so we were looking for a little bit better service. We found Abby Connect and read the reviews. It's been wonderful. We do the live answering service. They text and email us any caller information. Before, all the calls were to my cellphone. If I were doing something else, we would miss calls. Now, we know all of our calls are being answered by a live person and life is good. I'm very happy.

Business is growing to where we needed to have somebody answering the phone at all times. We utilized Abby Connect's service for reception calls and transferring. It's helped us in a sense of at least having a live person answering the phone. Everybody from their team seems to be very friendly, as well.

We needed a way to screen out the junk calls. We went with Abby Connect and their service has been beneficial. However, our phone system has extensions and we don't have a bunch of direct phone lines. Since Abby is outside of our network, it doesn't really seamlessly integrate with our extensions. So, we've had to kind of use a band-aid on that.

I found Abby Connect on the internet and I liked their website. I'm using them for live answering and I don’t think we've missed any calls, so it's all good.

We are very happy with Abby Connect, so far. We needed a reception and we found them online. We always have a lot of meetings, and we’ve always been out of the office. So it’s been great to have someone answer the phone for us and not miss important phone calls.

Abby Connect was easy to set up, and it seemed like a good value. They text us or email us voicemail transcripts where they forward us the voicemails. They do call forwarding, so they're reaching out. My cell phone and my main office line ring simultaneously, so it's been very helpful for us. However, there can be a significant delay in the way the lines have to be transported from one to the other. So, when I'm talking to somebody and I'm done speaking, it takes a little bit to get to them, and then they take a little bit to get back to me.

I’m a one-man shop and I needed someone to answer the calls. I was originally with another company and I wasn’t happy with their service. I looked around on Google to see what service people were happy with, and Abby Connect came up on quite a few places. I signed up and I’m thrilled with them. Everybody is nice and it seems like they care. It puts a nice face to my business.

I had some feedback that came in an email thread and some client of mine out west said, “You know, I think Glenn’s the only one there doing it all.” So, I thought it might be helpful to have someone else grab the phone, particularly if I’m gonna be running around now, conducting a bunch of meetings as the business grows. So, I did a search on the internet for services like that and I wanted a live service and went through, and then I narrowed it down to two or three. I read reviews and there were so many. The reviews were fudged or faked on by various sources. But I read what I thought was independent reviews and Abby Connect always came out on top. We got them and I wasn’t too worried about the pricing because the prices were comparable. I've only had them for less than a year and them taking messages gives me a little more time.

We had staff changes and some staff absences. We needed to compensate for that and Abby Connect has been helpful. We use the answering service the most. Their reps have been responsive and email communication has been good. They're not specific to our industry, so I'm still figuring out how much they understand about the specific needs of law firms. One of the reasons we started using them is we're going to have some closures over the holidays, and we wanted to get settled in with them before we left them to answer our phones over the holidays. And that's going to happen next week and that will be a good test of their service.

It’s been pretty positive so far with Abby Connect. We don’t have a large volume of calls incoming. It’s just for the nature of our work. A lot of it is already working for existing clients, but they’ve done a good job for us so far. It has probably improved efficiency as the rest of the team have a little bit less distraction with dealing with incoming calls. We’re in New York and we get a lot of spam calls, which are either just robo-calls or some foreign language BS, just a giant waste of everyone’s focus where they have to pause what they're doing to deal with that.

I don't like answering the phone so I partnered with them. I really like that it was gonna be the same team of people doing it all the time. And they had very high reviews with doctors and law offices. I figured it wouldn’t hurt to bring that level of professionalism to my business. Also, the price point is way less than having someone working in my office. It’s been fantastic with them. I get a lot more work done now that I’m not answering robocalls which just infuriate me. Furthermore, speaking with the Abby Connect team is quick and easy.

I learned about Abby Connect at a conference about a year ago. I’m a small business but I got sick of fielding calls from solicitors and having clients call me when they didn’t have scheduled appointments, so I use the service mostly as a call filter for me. I’ve only been with them for about two months now, but even after just the first week, I realized how much less the phone is ringing so it has been nice. Even somebody who normally I would talk to calls, if it’s not a good time, it’s easier for me to just have Abby Connect deal with that rather than me picking it up and then trying to make an excuse for why I can’t talk right now. It helps a lot and I know that they screen a lot of my calls for me, so it makes a big difference for my work day.

I had been using Ruby for years and years, and they went through a huge growth. Their service changed, and it was really expensive. I was using another company, and they were operators with another country. There was a massive language barrier issue. I looked for their competitors and found Abby. I'm super happy with them. We get a lot of sales calls from people trying to sell us stuff, so Abby pretty much screens every call that comes in and connects based on actual validation of the phone call.

Since we're getting smaller to the point where we just can't handle the phones and the call volume, we partnered with Abby Connect. It has allowed us to focus on other things other than answering the phone. We worked with an account manager whose name is Alana. Any questions and concerns, I reach out to her. She's very quick in responding, which is pleasant. It's been very smooth. The whole transaction is really taking a load off, so I really appreciated it.

We have Abby Connect answering our phones and then they either email or connect us to the call. They're always very polite and everybody seems to be really attentive. However, our volume is very minimal, having less than 12 calls a week, and though the service is better than what we had before, it's kind of expensive. Other than that, our experience with them has been fine so far.

I was dissatisfied with my previous provider so I switched over to Abby Connect. Partnering with them with their answering service has been helpful to the business and the experience has been good. My interactions with their team have been excellent. They were professional.

Abby Connect was referred to us and the guy that worked with us at the time thought it was a good fit. I’ve had to deal with Abby Connect a couple of times, and it has been great. We've had the service for two months and we have them to answer calls. We don't really use it that much, but I definitely like it, and for what we’ve done, it has been fine. I’ve recommended it to people that need this type of service.

I called around a few different companies and Abby seemed like the better fit for us. I man the phone almost 100% on my own but I like to go home at once. Primarily, I use Abby Connect to pick up the slack when I need to. They are able to take down the information and I don’t have to go through voicemails and call everybody every morning. I can go on to my emails and see the information they sent, most of which includes what I would normally get from the callers myself. I can then call and set up those appointments, versus having to listen to voice mails and missed calls.

Having Abby Connect has been of vital impact to our business. We were able to create a business that had a professional front side to it that we didn't have before. I had used a similar service in the past but didn't like them. I googled answering services, then found Abby Connect and I liked their philosophy of only having four or five people answering the calls. Also, the price point seemed reasonable for what I was looking for. We use the answering service, and then the voicemail form, and it’s pretty straightforward. It was a good solution for what we were looking for. They triaged the calls and they’ve been very professional. Their sales team was great, and as a whole, they have done everything very well. We’ve even thought about having them move to our other business.

We switched over to Abby Connect about two months ago to not have to worry about answering the phone so often. They send us email messages and stuff, and it has freed up some time.

I use Abby Connect's virtual receptionist service and it took my business to make people think that someone here is answering the phone, so in that way I don't miss any calls. Dealing with them has been very good and they’re always cheerful. They do a good job. I just don’t know if they could have an app where you could changeover the number through your phone when you’re not there. The only issue I have is that sometimes I'm not around to do the call forwarding, and I don’t know if there’s a way to do that through my phone. I have a part-time secretary, so let’s say she has to leave and now I have no phone coverage. So, I'm not in the office, if there was a way to do it remotely. Nevertheless, I would recommend Abby Connect. They also looked like the most reasonably priced option.

Working with Abby Connect has been extraordinarily convenient. We communicated with four different companies and we felt that Abby Connect was responsive and the cost of their services were good. So, we gave them a try. We generally only work with skilled professionals and with Abby Connect answering our calls for us, we don't need to have a person on the phone all the time. It's an incredibly convenient way to run a front desk and we also get transcripts of all incoming calls. Any interaction that we've had with them have been successful and we got whatever result we needed. We are satisfied with their service and have recommended them to other people.

The price point of Abby Connect seemed okay. And the reviews, too. We partnered with them and they answer all of our incoming calls, and they transfer based on different things. Working with them has impacted our business in a positive manner. They always deal with a live person and they’re very professional. They know what they're doing and they know how to get you set up pretty quickly. Everyone I’ve ever spoken to was very professional. However, the monthly fee is never exactly what you signed up for.

Abby Connect had good reviews, and they had a 14-day trial for free. They answer incoming phone calls for us and then they take messages, and text and email them to me, or they patch people on through. I usually deal with Angie in regards to changes, and she's always been fantastic. Having Abby Connect allowed me to go do the work, and they could answer phone calls. That way I can get back to people and didn't miss phone calls.

We needed a little assistance on cutting down the junk phone calls that we received and got Abby Connect for call answering and forwarding. It has certainly saved us time in screening phone calls. We talk to them when they put a call through to us, or we email them if we have a request and need to add additional information for our services. Everybody’s been extremely friendly and polite.

I’m new in this office and I cannot yet afford to hire a receptionist. I prefer not everybody be directed to an answering machine or voicemail. I feel like that’s unprofessional and so I used Abby Connect. I really like the way that they ring me and let me know who’s on the line. I can speak or ask them to put them through to my voicemail. In terms of what they offer, the best thing is having a live person answering my phone. I also like the email feature for voicemails. It’s a little extra to add the text feature but I’m gonna do that because I really like the voicemail text.

We need help with the service handling our phone system so we got Abby Connect. We have them for live response, forwarding calls and for our messaging system. Working with them has been very helpful. They’re excellent. Everything we need, they're there for, for every category. I definitely recommend them to any colleague that would want, or anyone who’s looking to get the type of services they offer. I'm very, very satisfied with Abby Connect.

I’m the paralegal in the office, and we think Abby Connect is fantastic. I would refer them to everybody. I’ve been with the firm for about six months, and we’ve had Abby the whole time, and they're very polite and professional and a pleasure to work with. We’re busy in the office and we need the extra help. We can’t have clients calling us five times a day because then we can’t get any work done. Abby Connect calls us with new clients and they manage our phone service. It has allowed us to work more efficiently in the office versus answering the phone every five minutes. They introduce themselves and screen everybody on all the new calls.

A friend of mine who’s an attorney recommended Abby Connect. I’ve tried other services, but Abby is more upbeat and positive, and they tend to answer the phone, consistently. I send my Google ads calls, so I pay a fair amount to get people to click and call, and I’d send them to Abby because I know they’re gonna answer the phone and they’re gonna leave a good first impression. I got other calls that are kinda mediocre that I use another answering service for. But my most important calls are the ones I send to Abby Connect.

I use Abby Connect's after-hour answering machine and the virtual assistant service which isn't virtual 'cause they’re real live persons. The team at Abby Connect are always polite. They have someone on the line, and then they connect the call through. Overall, they’re very good. It’s a good company and kind of expensive, but they’re reliable. Abby Connect has saved us time.

I heard about Abby Connect from a friend who uses them. We use Abby Connect mainly for answering calls when we’re busy. The initial set up went really well. And then, I also had them put some different on hold music for me and that went well, too. So, any interactions that I've had with them have been excellent. Using Abby Connect is helpful and much cheaper than hiring another person.

I've had nothing but a positive experience with their service. It was super easy to set up and everything has gone seamlessly. It's been a huge stress relief and a no brainer for any small business owner. :) I'm so happy that I've chosen Abby Connect.

I used VoiceNation before. With them, when the customers called, it seemed like it was a call center and not somebody working in your office. It is the opposite with Abby Connect. The transfer of the calls is good because they can transfer it to either myself or my assistant, depending on the need of the customer. And when they put everything into an email, when they take a message, that’s also great. They are always very friendly. They let me know who’s calling, and where they’re calling from and what they’re calling for, and then they transfer the call or they take a message depending on where I’m at the day.

I googled Abby Connect, checked out their website, and looked at the services and stuff that they offer as well as their hours. Their services fit well with our needs and we got them to answer all of our inbound calls from our website. They answer every call, and it’s a lot. We have them do something probably a little bit different and unique than maybe other people. They fill out a lead capture form at our website when they field the call because we don’t wanna miss any of our customers’ information. That way, when they transfer the call, they’ve already gathered information which is vital for us. Also, if nobody’s available to take the call, we’ve already captured all that information. It gets text messaged and emailed over to us, so that we can have that information to call them as soon as possible if we missed the live lead transfer.

We preferred Abby Connect's personalization and it seemed like they would understand our company a bit better. We use their answering service and partnering with them has made us more efficient because we’re not all struggling trying to answer phones. And it’s been super helpful. In fact, most of our customers don’t even realize that we have an answering service. It just fits very well with our culture. My interactions with their customer service team have been great. They’ve been super helpful when I need to add new employees or make any changes and just following up on calls. They’ve done a fantastic job, very professional and very polite.

I use a virtual system from Abby Connect, but the parts that really help me are the messages that they leave and the 24-hour service. I like that they text me when I get a message, and if I respond, they could respond back. If a patient calls for a question and I'm too busy to return the call, I'll text Abby the answer and they'll do an outbound message or if the patient calls back again, they'll deliver that message for me. I'm happy with the service.

A while ago, we used Ruby but we got rid of them and switched to Abby Connect. But they're pretty similar. We use Abby's live answering service and getting set up with them was pretty easy. We've been using them for six months now and partnering with them has been helpful to our business. Their receptionists are very nice though my exposure to them is limited to when they’re forwarding a call to me. Also, when the calls are forwarded to my cellphone if I'm in the car, a lot of times, there’s a lag that makes it a little difficult to talk to people. But other than that, I’m satisfied with their service.

I use Abby Connect's live answering service and it has definitely filtered out some of the phone calls that I used to get. It saves me a lot of time. My friend handled the installation, so the experience was seamless. I've been with Abby Connect for eight months and they’ve done a good job. Everyone’s been very nice, polite, and easy to understand.

I was doing research on an answering service and when I talked with a big company that I always hear on the radio, they told me that we were too small for them. Then, I did comparison shopping and I came across Abby Connect. I liked how they thought and what they had to say. I also liked that they are local and that they are in the same city I’m in. So, I called them up and they impressed me from the get-go, so they kinda won me over from day one. When I started working with them, I had nothing but positive experience from our initial account rep. In fact, I had a client who came in over the weekend and mentioned Mariah, the receptionist, by name. She told me about how great she was to talk to and I was telling Mariah that. So, we’re thrilled.

Before Abby Connect, I was with a service for about 16 years and when I called to find out about live receptionist, they sent me to a call center that you could tell was in a foreign country. I wanted to make sure that my customers were able to talk to somebody who spoke very good English. I did not want it to be farmed out to another country. So I’m very pleased with the service from Abby Connect. It's exceptional service. We asked our customers how the interaction was and they have praised how friendly and helpful the Abby Connect people are.

I was looking for virtual services and I stumbled upon Abby Connect on the internet. I got their services and it's been great. The answering service is what's most important to us. But what stood out, which is also very important, was the transcription. With it, we can have an overview of the message even if we were not able to get the call. And the personableness of their representatives is the most important part of the equation. They're very pleasant and efficient to work with. It’s just a great team all-around. Abby Connect has created more efficiencies for us. They have allowed us to spend more time on the business and respond back to those who are reaching out to us when we have breaks in the day.

I’m a member of FPA and they have a discount with Ruby Receptionist, which led me into looking into a virtual receptionist service. I did some comparisons around some of the other companies and I came across Abby Connect. Their pricing is good. I also like that we'd have an assigned team of receptionists who don't work at home, so we don't have to worry about hearing a dog or baby in the background.

Using Abby Connect has been a great decision. They are a little more expensive than a lot of places like AnswerForce, but it’s all worth the increased cost. I get the value from it. We used AnswerForce at my old firm and Abby is night and day, much better. I like that they have a team dedicated to my business. They answer the phones and help screen or gather some information. There have been a couple of times when they may not have gathered exactly the right information, but that has been the exception. My interactions with their reps have been awesome. I’ve had a lot of clients or potential clients comment on how much they like the receptionist. I also had after-hours, but it wasn’t worth the cost because there wasn’t a ton of calls. Abby Connect has exceeded my expectation and I’ll continue to use them.

We had poor customer comments, poor caller reviews and complaints from the previous company. We did a web search for various companies and we went with Abby Connect. They're far superior. We have a lot of very good unsolicited comments from our clients calling in. So we have a very good experience with Abby Connect. We’re using them to take the calls and then make the transfer.

Abby Connect had a trial run and I liked my experience with it, so I went with them. They have consistent people who sound very positive. I mostly use the answering service and now that we have a live person answering, our client or prospect is a little more patient since they know that someone got the message.

I did a general search for virtual receptionist and answering machine services and I knew about Abby Connect. After-hours is our biggest use for them. Everyone I talked to was super-friendly and the interaction with their staff was great.

We use Abby Connect to answer our phones all the time and the team at Abby Connect has been good. Partnering with Abby Connect has been fine, although I am not convinced that our company needs them because we don’t get that many phone calls in general.

I was doing a web search for Ruby because I saw one of their ads and then, I was presented with a banner for Abby. I clicked on that through an organic search. I have spoken to Ruby and I wasn’t happy with what I heard so, I ended up looking at Abby Connect. I did a trial with them and the minute that I signed up, the way that they handled the interactions, the customer service, the account manager I interacted with, it was beyond anything that I’d ever experienced before in terms of professionalism and attention to detail. Going with them was a no-brainer at that point.

I was trying a few live answering companies that I found on Google. I had tried a few for a few days, but I didn’t like them. Then, I tried Abby and their service is a little more personal. Abby assigned a few people who would get to know the business and answer my calls. The other ones had a call center with hundreds of people wherein it would be a different person answering each time. And so, the people were just sort of caught off guard and didn’t know how to pronounce my name nor answer questions about my business.

I had a different live answering company before and Abby is far better, not even close. We use the reception function for call screening, and now when somebody calls me, they’re greeted by somebody who’s nice, pleasant and confident. I didn’t have that before. If any issues come up, they get right on it and fix it immediately. I'm very happy with the service and I’d recommend it.

We use Abby Connect as virtual receptionist and I'm very pleased with their service. It has positively impacted our business. But regardless of the amount of business it affects, it just is a helpful service. It makes us seem more professional when we actually have somebody answering the phones on our behalf. Every person we've worked with at Abby Connect has been professional and respectful as well. It's been great.

I originally went with Abby Connect to try them out because they gave me a free trial. I use the virtual assistance for incoming calls and it has been really good. I'm a solo person in here and they're very vital for my business when I'm not here doing other things for the business. Anyone who’s by themselves would definitely feel the same way. Also, when they're sending people over to me, they're always polite and very helpful. And Mary Anne, my person of contact, is always available by email. She's always helping me out if I have any questions. I would recommend them.

We needed something that would work with our phone system. We had the Intermedia and they were so difficult. We had been missing calls because the whole system was not working. So, we decided to see if Abby Connect would work and their customer service was very pleasant. We haven't had the virtual receptionist that long and there's a lot of confusion because with the Intermedia and the whole interfacing between the two, we still missed a few calls and stuff like that. But that was just a matter of getting everybody on the same page for how these calls come through.

We use Abby Connect primarily to address incoming calls and messages. They’ve given us a nice positive front for the business so it’s been great. The support is usually very responsive in answering questions or handling concerns. They transition our calls to our offices when calls come in, and that’s always been smooth.

Abby Connect's features are great, especially the email on the calls where when we get a call, we get an email as well as who was on the call. They have helped out a lot, as far as working out in taking calls and reporting it to us and getting somebody live to talk to versus a regular machine. Also, whenever I talk to their reps, it's great. If I ever had a question or something, I email and they always respond. I like the service. In fact, I was thinking of adding some of my other companies that are more established to it.

I was doing research to find a virtual assistant. At which point, I found a review from a law firm saying that Abby Connect was a great service that was offered. It was a live receptionist, it was a monthly fee, they did excellent work, and it received excellent feedback from clients. My biggest concern was that they had experience dealing with law firms and that they were personable. When I first got on with Abby Connect for the first month in November and maybe a little bit in December, there were a few issues that I had with getting my calls forwarded from my office phone to Abby. But they helped me work through with AT&T to get that resolved.

We were looking for an alternative to Call Ruby and we did a Google search. We looked for competitors to Call Ruby, and Abby Connect is the one we got. It’s better than the previous company we had and the cost of having the service is lower. The people at Abby Connect have been very flexible and sweet. They’re very accommodating and easy to work with. Abby makes it easy for customers to reach us and it presents a good face for our company when people call. I like that the communication is very easy, and we’re very happy.

I tested three different companies’ services out for a free trial, and found that the girls that answered my phones from Abby Connect seemed to be the most energetic, outgoing, and professional. They answer my calls very quickly and professionally. I also appreciated the call recording they were offering. Not every other company was able to get me instant call recordings from the calls that came in, so I could review those calls at a later time.

I’ve been using answering services for a very long time and had switched from my former service, Billie Clarkes to Ruby. I was not happy with them, and I was searching online and found Abby. They offered a trial period, so I did that, and I was happy with them. I use them for all my office calls. The office calls go to them whether it’s after hours or daytime. I use their receptionist services. They’ll pre-screen my calls, then they’ll transfer the calls to me. I get all calls or emails, and I get text updates of new calls that have come in as well.

Abby Connect have good rates and in turns out they have excellent service as well. We don’t have to worry about missing calls. They always send us an email whether the call goes through or not. And also, it’s very helpful because they ask the caller certain questions before they put them through. We provided Abby Connect with a script. I give two thumbs up for their customer service and for Marianne, who is our account representative. So absolutely use Abby Connect if you’re thinking about using an answering service or a virtual office service.

Abby Connect's pricing was what got us in the door and demoed the system. We use the receptionist services the most. Abby Connect is fantastic, and their customer service is out of this world. They are so thorough and just screen calls very well. We couldn’t be happier. I definitely recommend them

We did some research online to see which answering service was out there, what they had to offer, and what would fit our needs the best. We decided to get Aby Connect as our full time answering service and they are great. During the free two-week trial period, they were very responsive and we had great feedback with some of our clients or vendors that have called. They're very prompt and very polite. They're there all the time answering the phone and with no issues. It helped a lot that we haven't had any missed phone calls or lost in the process of trying to reconnect phone calls to people. We talked to their reps during the initial set up with the program and since then, we've made two phone calls to them. Then the rest of our communications are done by email and they're quick to respond through any changes or questions that we've had. We would recommend them.