Abby Connect Reviews

Abby Connect was offered as a service in the building where we were renting a virtual office space. We use their live reception services during regular business hours and I get the messages emailed to me. Abby Connect's always fine and gets the right information. I'd recommend them.

I’ve heard of Ruby Receptionists and I went on to Google, looked up some top reviews, and Abby came on as recommended so I looked into it. We just have been with them for almost two months and they’ve been fantastic. They’ve done exactly what we wanted and everything we need to. They provided the bilingual capabilities which is huge for us because of our labor force. So, having those Spanish-speaking receptionists for one of our employee’s call is extremely helpful. They put a warm, friendly voice in front of every phone call.

We've tried a live answering company in the past but Abby Connect does more so we switched. They schedule calls and meetings which the other one didn't do and that was important for us. Everything that I’ve had them do has been great. They’ve very pleasant and professional, and they know what they’re doing. It is one less big thing for me to worry about. It gives me a lot of additional time to do what I need to do.

We started using Abby Connect in February and right now we're just using them as our answering service. It’s been nice for me because if I’ve been out of the office, we know that the phones are covered. We have all noticed that it’s been a lot easier and nice services to have. Not as big as a headache. Before there was a lot of competition between sides of the office to try to answer the phone if I didn’t get to it quick enough. Just a lot of pettiness because there’s a lot of voices that we were hearing and that’s the maturity level that they had. So, it took away from some productivity, and it’s been nice because we haven’t had to deal with that.

I’m happy with Abby Connect. They’re very friendly, responsive and professional. They take messages and transfer calls. Partnering with them saved me money because I don’t have to have a full time receptionist in the office. The only criticism I have is that they sometimes misspell names of people who are calling.

Abby is amazing. If you give them a specific list of outgoing calls, they can do that. Their outgoing call ability has been limited but I appreciate that they can call someone for me and tell them something in particular. And if I can’t speak to someone, they can call that person and arrange the time for me to call them back. I love that because I don’t have an office assistant. And their 24-hour service is awesome. Even at 3:00 in the morning, their voice still sounds the same as it did at 10:00 in the morning. And for every single phone call, you get the message immediately. Even when I call them to tell them something, they send me a message to tell me that I called them to tell them that. They're very thorough. Abby Connect has complemented my business because they’re so professional. They’ve allowed me to turn over a new face, and they have played a significant role in people resuming their sense of respect for me and my company.

Overall, Abby Connect is pretty good. I use the after-hours answering feature the most. Also, I’ve spoken to our accounts rep, Marianne and she’s been great. She’s been responsive and she’s made the changes I’ve needed when needed. Definitely great customer service experience.

I previously used a different live answering company in other businesses and had some experience mainly with after-hours answering services. Abby Connect does a much better job at following the instructions that I wanted to be followed. I have some specific things that I want them to do or not to do, and they all seem to be really good at following those instructions. It allowed us to really focus on our most value-added tasks and allows them to give a professional greeting to our potential clients. They’re good at getting us the calls and the information on who’s calling even if we missed the call. We would’ve missed calls in the past had Abby not been in place.

I Googled a receptionist and found Abby Connect. We hired them to put people through and they also take messages and then their e-mail address. It made our business look more professional. We’ve had some issues with our long-time clients who said like, "Why do I have to get all these questions asked." We’ve been around for a really long time and they’re like, “What is going on over there?” I told Abby not to give them the fifth degree of questioning and just go through and Abby adjusted. I just send them a quick e-mail and then they let the girls know. I think it took a little bit to get them to adjust changing the way they push the call through, but I think we’re good now. But I have had some of our customers really think that the girls are really nice so it’s always good to hear.

We used to have Ruby Receptionists and then we wanted to switch to a 24/7 call center. We switched to Alert Communications but then they just weren’t working out for us. They didn’t have like the Ruby feel. They weren’t very personable, and we kept having a lot of different issues and client complaints. So we searched and we saw a few articles for Abby and we saw they had a lot of good reviews. We tried them out and we kept them. We haven’t had any issues with Abby Connect since we’ve been with them. We have switched to Abby Connect two and a half months ago. We have them as virtual assistant and the after hours service. We have a personal injury attorney and for him it’s vital that any car accident that happens during weekend that the client can call and speak to someone and make it seem like it’s someone from our firm that’s speaking with them.

I used Ruby for a little while before using Abby Connect and I like Abby better. Abby Connect is a little more personable, easy to deal with and they try to make me happy. Partnering with Abby Connect has been a good thing. Clients are happier and everyone was happier.

We use Abby Connect's virtual assistant feature the most. It’s nice that we know that somebody’s there to answer the phone no matter what we’re doing. We had a different live answering company for a few days before and compared to Abby Connect, it was obvious that the other company was reading off a screen so it didn’t sound natural. We tried a few test calls and it didn’t go well. We've had good interactions with Abby Connect's reps. The only thing is Abby Connect bills us pretty high compared to the others. I would recommend them to anyone assuming they are willing to pay what it costs.

I read an article about one of Abby Connect's competitors so I started doing some research and Googling around. It seemed Abby Connect would fit our needs for our small law firm. We use them for the 9-5 answering, in place of our live receptionist. We have a vacated receptionist for a long time so we're utilizing our paralegals and legal assistants. We've had a couple of little issues that have come up along the way based on just getting used to everything and the power outage on their end, but the Abby Connect reps that I have worked with have been very responsive of taking care of things.

I would highly recommend Abby Connect. We use the voicemail and it's more cost effective to have them answer and then screen the call. If they need to talk to someone, they transfer it. So far, Abby Connect has been very helpful in that we have a customer service team that's busy and they don't have the constant interruptions on the phone. And we can take it on and off because we are cost-conscious. The benefit that we enjoy is that we have control of our cost and it's been great. In addition, I have spoken with Mary Ann and she's been very responsive. All of their representatives are, so I'm definitely happy.

About two years previous, I used another company. And Abby Connect is by far the most superior. I'm very pleased with their upbeat personality and the client interaction. We use the phone service the most. They take our messages, forward phone calls to the different agents in the office and follow-up to make sure that the phone call was transitioned to an agent. From the overall atmosphere of the agents and the different customers and clients that have utilized us over the last three months, working with Abby Connect has gone well for us. Everything that they have indicated, they have delivered. I look forward to growing our business and continuing to use Abby. Moreover, I have recommended them to one of our colleagues. I'm very pleased with the service thus far and my experience with them has been wonderful.

Another company I was working with used Abby Connect. I like that whenever they send the call and I'm not there to accept it, they transcribe it and I can read it afterward. The service has been good and it's helpful for my business. And their reps are professional. I ran into one issue and in the beginning, I had to get my representative. Then she finally got online and got it taken care of. I've been happy with Abby Connect so far.

We use Abby Connect as the middleman usually between 8:00 and 5:00 where they will call us and say, “So and so’s on the phone. Do you want me to take a message or patch them through?” We use that a lot when calls do come in. Their reps are very courteous and very polite with the customers that are calling in.

I am an attorney and I have some marketing channels that essentially were ringing through my phone that I wanted to separate from my office for tracking purposes. So, I needed to get a separate service. I was looking to not get an answering service that's a step above the run-of-the-mill answering service that's just going to take a number and have a lot of beeps and boops behind you. They position themselves as a virtual receptionist which is a burgeoning field. There are a lot of companies that do that and that's more along the lines of what I was looking for because it's a marketing line. In my business, there are people calling looking for a lawyer, so I don't want a cold and dry feel. I want something a little bit more cheery and welcoming.

Abby Connect definitely helped our business. They answer all the time. It’s nice having a live receptionist answer, which is the biggest thing for us. We don’t have to have somebody around full-time just to answer phones. Ther team has been very friendly and very helpful. Abby Connect is a great solution.

We heard about Abby Connect through the place where we leased some office space and we had a relationship there so we went with it. When we're not in the office or when somebody's not available to pick up the phone, they would pick it up and answer for us after five rings. We've gotten some calls that we would have missed otherwise which improves customer service and maybe bring in some new clients as well. If somebody was looking for an answering service I would definitely say try Abby Connect. They're efficient and enthusiastic. They get the phone numbers right and they seem to treat the clients properly. We're happy with their service. They should keep on doing what they've been doing.

I checked out a couple of live answering companies and for the combination of price and service, I chose Abby Connect. They answer my phones and if I can't answer, they do the transcription service. Partnering with Abby Connect has impacted my business very positively. They've been great and all my interactions were good. I referred them to another lawyer in town who uses them.

I'm satisfied with Abby Connect. The most convenient thing for me is with people calling in. I'm in the office for them to be transferred over. For instance, this morning, someone called and was patched through to Gerard, and then he asked for them to be patched through to me so, that was nice for that to be an easy transition.

When I tried a different live answering company and was not satisfied with them, I looked for other options. The main things with Abby Connect were their bilingual services and price. I use Abby Connect's virtual assistance and compared with the other company, theirs is so much better. The other company didn't answer most of my calls and I don't know if it was a technical problem but I had a lot of calls that were not picked up. Working with them has been great. I am a firm of one and I was missing a lot of my Spanish calls before especially the new customers who would call. So just having the bilingual service has been helpful, getting new clients and response time shorten.

The people at Abby Connect are pretty easy to get a hold of, and the service that their team provides is exemplary. They have specific personnel that is assigned to your company, so you don’t have a whole floating team of day-in-day-out people answering your calls. I mostly use the live reception feature of Abby Connect, and I get my calls. It does what it needs to do and I’m happy with that. I would recommend them.

A friend of mine compared Abby Connect to Ruby and told me that Abby was cheaper and better. Our company uses their receptionist services and so far, partnering with Abby Connect has been good for us. Our clients seem happy with the big and cheery voices and their representatives have been very nice, polite, and seem to be in good spirits. We're going to continue to use Abby Connect. I have also recommended them to other friends.

Abby Connect is very user-friendly in terms of virtual receptionist services. Usually, when you call, the person that's answering the phone just doesn’t have a friendly sounding voice and they don't sound enthusiastic about answering the phone. They almost sound like you're bothering them. With Abby Connect, everybody is very personable. They sound like they're in a good mood and it was easy to coordinate and schedule with them.

Abby Connect is lightyears ahead of the previous live-answering service that I used. I actually get comments from people that call me, talking about how they're not going to steal her but that they love my receptionist. Abby Connect is perfect for what we need and we absolutely them. The company answers and distributes our calls and every time we spoke to their reps, they were wonderful. Their company is growing pretty quick, so that could cause some natural growing pains with getting back on things but nothing was unacceptable that they weren't able to fix immediately. Do the free trial and see for yourself.

I just started using Abby Connect and they're doing a good job. The most important thing for me is that they are doing better than the other one. I like them and they're cool. Everything's been good and I haven't had any problems.

We use Abby Connect for answering phone calls after hours. Partnering with them has been okay. However, they have not been providing enough subsequent information about the company but they've been great as a general receptionist. When it comes to discussing things with clients or following a conversation in its liveliness and not sticking to just the things that are in front of them, they need a huge amount of improvement. They provide a very nice personable, very positive, and very hefty conversation but they were not asking questions that would be putting up a block or throwing up a hesitation for a customer. Sometimes the representative doesn’t read through what information to be asked of them or they need to ask but they forget to use their active listening skill to adjust and not ask questions that aren’t necessary to be asked at a point in time.

Abby Connect has a more modern system than the typical answering service where people had no enthusiasm like in a call center. When we called to test it, they sounded excited when they answered the phone so it was good. We got an answering service from them so that if somebody steps out or if nobody's at the office, we would get the messages right away rather than on our voicemail. They would email the person who called and then email us as well so we could give a callback right away. The team in Abby Connect has been good and helpful. In the beginning, it was hard to get our phones to forward, but they were really understanding with that. They restarted our trial period because the transferring disconnected. It has been a great experience with Abby Connect and I would recommend them to others.

We had a receptionist and we were looking for one. Abby Connect looked good online. We got their service and we mostly use the live answering feature. My experience with them has been good. During extended hours, someone can answer almost any time. Also, it helped bridge the gap during the holiday times. There are a few things that can potentially be improved but for the most part, it’s been controlling my needs. I have referred Abby Connect before and if you need a receptionist, Abby Connect is a good solution. They can do a good amount of things and help your company seem more professional.

Our clients haven’t left messages before with our regular voicemails so we were missing important phone calls. We looked online for a virtual receptionist and we went with Abby Connect because of the reviews. Since partnering with them, we have increased our sales by getting those phone numbers and reaching back out to those clients. Anytime we have any question they’ve been really good. They worked with us on getting the information that we need and it has been successful so far. The quality of the messages that are coming through are good. They email us all of our messages so they're giving us enough information that we can use to contact our clients back. So far, they're doing really well.

I own a dental practice and it uses Abby Connect as an answer to my receptionist not being able to answer the phone. My office manager customized how their receptionist will answer, and they do a good job going ahead and picking up on opportunities that have passed through my front desk. So far, it's been great.

I like Abby Connect’s live phone-answering service. Their impact has been really positive for our business and they have been great. The system gives a very professional front-facing voice. I've stuck with them for a year now and I'm very happy.

Abby Connect seemed to have high expertise and I like their price and features. I like their live answering service and the system allows a live person to always be available to answer the phone, which is not always possible for us, so that's helpful. The reps were always polite and professional.

We use Abby Connect as a back-up. We’re a small company so when we’re tied up doing work or in client meetings, we use it to keep somebody answering the phone. We’re small enough that my admin staff works so we can’t always answer the phone. The folks Abby Connect that I set up with are very nice. They did a good job. Since then I just basically get their messages so I can’t really call the normal people. The only thing I don’t like is that I can't call once a month to see what they actually sound like.

Before Abby, we used a different live answering company for a week, but my messages were not complete that I needed to go back and see. We contacted the previous provider as there were some issues and they just didn’t work. We were trying to decide whether to hire a full-time office girl and Abby has eliminated having to bring another employee on.

Abby Connect is far superior than the one we used before. We mostly use their answering and message taking services and I like the customer interaction that they provide. We’ve had great feedback from it and it has certainly been helpful to be able to get a hold of us quicker and to have somebody live answer. It helps our overall persona. They are professional and gave immediate responses. It’s been an excellent improvement in our business.

We used a live answering company for after hours a long time ago then we did a Google search for a 24/7 call answering service to take messages and we found Abby Connect. Since we used them, we're not concerned about missed calls. Everything has also been smooth and easy when we dealt with their reps.

I'm very happy with Abby Connect's service. Everyone was fabulous, helpful and thorough. I use their answering service, taking messages and replying to calls, and it's been helpful for our team to focus on the things that they need to do at the office. I would recommend Abby Connect.

I was searching online for a virtual office receptionist and I found Abby Connect. I did some demos with three companies and Abby Connect seemed to be the best fit. They answer the phone and do it competitively and they do a good job. We just had some issues in the beginning of the call not getting answered all the time, so we engaged with them. They have been absolutely professional and courteous.

We're a small company and we were getting besieged with telemarketers and hang-up calls. Also, our office manager who answers a lot of the calls couldn't do her work and what Abby Connect was offering sounded good. It's taken us a few times to tell them what we really needed. Right now, there's three of us in the office. There's the office manager and myself. I'm called the principal scientist and my daughter is the president. Many of the phone calls, they send out to all three of us in an email. They also have a list of information they need to get for us to help us and they do get the information. They did what they thought we needed then we refined it. It has been a great experience with Abby Connect.

The team at Abby Connect has been very helpful. I use Abby Connect to take calls for me. I've had an actual receptionist before I had Abby Connect and people haven't noticed the difference.

I use Abby Connect to answer the phone and they forward the message to me. Every time I've had an issue they're very responsive. They get back to me very quickly and resolve it. Most of the questions, they answer them as well. The way they could integrate multiple lines to one place and professionally enter this phone and get me into their system stood out for me. It's a great service and I'm very happy. People should use it.

We have multiple locations in Europe and in the US and we needed 24 hour answering service for our business. We had to make sure that if any customer from overseas calls, they could talk to someone live and relay their message, as opposed to receiving our automated voice message system. We were with another company before but they were terrible. The level of training was not consistent across the board, so we had some receptionists who were really great and others who weren't as good. We found Abby Connect through Google and switched to them. Their team is really sweet, very courteous and respectful. We liked their professionalism and their service is amazing. They're a good company and we're happy and satisfied with them.

I was looking to relieve the pressure off of my phone and to create a buffer between people looking for nonsense and reality so I employed Abby Connect's services. A virtual receptionist is a good move for me right now and it's also much more professional. It screens a lot of calls for me. I like the fact that when I don't have to call, they ask the proper questions. They also send me a text message with all the information from that client so I can call them when I'm not busy. Then, they send me an email and whenever I've needed to speak with anybody from the team of Abby Connect, I've been able to speak with them.

Partnering with Abby Connect has been a positive for my business. We don't do a very good job of answering our phones and we get a lot of calls that we don't want to deal with from people trying to sell us loans. If we see a call from New York, we generally don't pick it up because we know it's a loan company. However, they were fielding a bunch of calls and we ended up paying a lot more than we wanted to. There were certain types of calls that they couldn't help on, We'll have people call the studio because they're running late. But our phone is always mobile, so it didn't make sense to pick up the phone in those situations because you can't help them anyway. So, they're calling a mobile service and they didn't really know what to do with those calls.

I found Abby Connect online and I have them for a month or so. I use their answering service and so far, they've helped me. Their customer service team has always been very helpful, friendly and responsive to anything that I need for them to do. It has been a positive experience.

We went through half a dozen different services, going through Google and testing them before we found Abby Connect. There's a night and day difference between them and everyone else. We had a number of complaints from existing customers calling in on the prior services and Abby Connect is the first service we’ve used that the feedback was that they actually sounded they’re at our business, not just in a call center or in some cases, a daycare. Partnering with them has been very positive for our business and we use the 24/7 service the most and then live screening and patching of the calls also. They’ve also been very professional. Every call they handled goes really well. They have the information of the caller and they give us feedback on whether they think the caller is unsolicited or not. They also have friendly voices on the phone and they’ve been phenomenal as well.

I heard about Abby Connect from the internet and I’ve been using their inbound calls feature. I use it as an answering service if I'm not available. Business has been a little bit better and the services are fine.

The previous company we used was a little better than Abby Connect. However, upon the other company closing up and eliminating that line of service, partnering with Abby allowed us to maintain that service. I primarily use Abby for incoming calls. I like it when Abby details the comments and the fact that they use our incoming call parameters or call intake direction. It has been a positive experience, overall and they’re performing as expected.

I was researching answering services online and found Abby Connect. I did a two-week trial with them. We use their answering services which is all day plus extended hours. I’m a small business owner and it lets me get more calls handled rather than having to do it myself. Also, their team is very friendly and Abby Connect has been very helpful.

Abby Connect was more expensive than the others we've tried but they're good. We mostly use the afterhours answering feature and their customer service reps have been very good.

There is a lot of good stuff about Abby Connect and I use the answering assistant the most. It's excellent because now I am more professional because I have ladies answering every single call and I don't miss any of them. They'd know if somebody's trying to reach me and the ladies are always upbeat.

They were the first one who immediately responded to my request when I was looking for virtual call center companies. They will give you all the information you need upfront so that you can make an informed decision and that's important. Also, the lines of communication are always open in case you have any questions. We're a realty company and we have their answering service. Abby Connect has made it a lot easier for us to focus on other things since we know they are answering the phone calls and directing the clients to the right person. They've been absolutely amazing, very warm, welcoming, and everybody that has called has enjoyed the experience speaking with them. They've all done a great job and I would highly recommend them.

We evaluated a couple of providers and Abby Connect's price was the same and their service was very close. But, for some particular reason, my partner and I liked Abby better. It was just our hunch so we took our chance and we're happy with it. They answer our calls when we cannot do it which has helped us. They even call me sometimes to say what this person on the line wants and I have the ability to say that I'm not available. The team at Abby Connect is awesome. They have been there for us to be able to get away and answer to clients. I don't have to worry that we're going to miss a call. It's a great service.

Abby Connect was recommended by another attorney and it was slightly cheaper than the service I was going to go with. But it has been horrible because I had several individuals tell me they had called and left five or six messages and I had only received one from several different individuals. Their front end communication, the email, and returning phone calls, are all very good but when we do ghost calls where you call in, sometimes the phone rings and doesn’t get answered. Also, sometimes when it does get answered, it sounds like the person is on a conference call where it’s not clear. It’s hard to hear them. Their service was very expensive and they didn’t deliver on their promise. I’m going to let them go.

We have the basic service with Abby Connect. They answer my phones and then do a good job. I received an unsolicited compliment on the quality of our receptionist since we started using Abby Connect in one of my business connections. Someone who called in said, “She’s got the nicest receptionist I’ve ever dealt with.” And the best part about it is that it gets me untethered from my desk. I can now answer my office phone from literally anywhere. Every time the team at Abby Connect calls, they’re very friendly. Plus, they pronounce my name correctly. I routinely get called “Goldstein” or “Goodsteen”. And I only had to correct them once on phonetic pronunciation. They get it right every time and that's nice. They were also helpful in getting me setup and in porting the phone numbers. They are a terrific organization with great customer service. I’m very pleased to be their customer.

I did some research online and narrowed it down to the best three. Actually, the top ten answering services like Boutique Answering Services and Abby Connect were on that list. Abby Connect was right at the top, if not number one, number two. So, I called the first five on that list and then I liked Abby Connect out of those five. We mostly use the virtual assistant service and the people at Abby Connect are really good at transferring the call to one of our voicemails or inboxes. It's typically after hours when they do that. And also the ability over the weekend wherein they send criteria we gave them and they can assess whether or not to transfer it live to me.

We use Abby Connect for the answering service. It's a lot more efficient because we're not interrupted with ridiculous calls so it has brought more productivity to my internal staff also. They announce themselves mainly through e-mail when they bring a call through, but nothing negative. They're great at screening and know what to ask. They've been very professional, attentive, polite and friendly so I'd recommend them. It's been a very positive experience.

We use Abby Connect for their answering service. They call and connect me to either my cellphone or my home phone. It’s been helpful and it’s really nice that they’ll call my landline and then call my cellphone. It's a nice thing to never miss a client call. Also, they’re always nice and pleasant on the phones so I don’t have any complaints at all. I'm definitely satisfied with their service so far.

I’m no longer with Abby Connect because they couldn’t do my schedule anymore. They weren’t taking it on, so I had to find a different provider that will. But when they were doing what I could, I was happy with them.

I was solicited by someone on LinkedIn about Abby Connect. I looked into it, and then I called and talked to a main person whom I would characterize as the information gatherer and they transferred me to someone that would be the point person initially. I asked all the information and did their two-week free trial, which went well. During that time, I had a couple of questions and was able to get the person in charge of my account on the phone. I could email that person and they’d get back to me, so it was positive overall.

Since I’m unable to answer my phone customers properly, I decided to hire a company for it, and with any company I’m going to work with, I base everything on reviews and Facebook. So I searched reviews online and found Abby Connect, but this was before I worked with a different live answering company a couple of years ago. And it wasn’t a good experience, so I never used them again.

I used Abby Connect for a test period for a month and they are good. Abby Connect has freed me up to do other things and focus on my clients and work. I use the virtual assistant the most and it keeps me from being interrupted when I'm busy. My clients have also commented on how nice the lady that answers the phone is so it’s been great. They provide a good service and they’ve been consistent and follow through with everything the way I expected.

A couple of months ago I was researching on the internet about virtual receptionists and I came across Abby Connect, who was well reviewed and well-liked. So, it's where I decided to go. It was actually six months ago now and somebody mentioned a competitor, Ruby. So I looked at both Ruby and Abby. Quite frankly, the reason I chose Abby was pretty simple and it was basically because if I needed to increase my service minutes, the price point was just significantly lower with Abby on an increased bill. Initially, there wasn't much difference, like $10, but for the next level up, which I may need to bump it up with Abby, it was a conservatively lower price point than their competitor.

Abby Connect was brought to my attention by a business coach that we use. This is the most cost effective and made the most sense. We had 40 percent growth last year but I didn't want to take on and off with a person full time because I didn't need them in that capacity yet. So, this was a good fit for the time being, always having a live receptionist to be able to answer the phones. I'm wearing so many hats that when I go to a meeting, I can't answer the phone and sometimes people just want to move on to the next person. I've called them myself. Everybody was savvy and answered the phone very professionally enough to steer the client in the right direction to make it seem like they're in our office. They have been able to adapt well to our business. We haven't expected them to know the pricing, so that's great.

Before, I either had a receptionist or used Onebox which was an auto-attendant instead of live answering. I was messaged by Nathan, the owner, thus I got to know of Abby Connect. We pretty much solely use their virtual assistant and it’s been more reliable than a person where they're not sick and so on and so forth. Somebody’s always answering the phone. With Abby Connect, it’s been great. A lot of what we do is with a third party and this is probably the second big thing in terms of third partying out other parts of the business. It’s been very reliable and a lot more efficient. Abby Connect is serving its purpose right now.

I've been using Abby Connect for a month or two. I had another service before them. I read online for a very good customer-based service and Abby Connect was much better. We want to make sure we make a good first impression and that's why I went with them. I use the virtual assistance for answering when I'm unavailable and I've had a very good experience so far. I wish thought that there was some sort of application I can use with my phone to update on my status, so I don't always have to call to let them know whether or not I'm in the office. I can just switch a button and say I'm available for this reason, and then they get it.

We have used Abby Connect for a little over a month now. We use after-hours calling. We get e-mails in our inbox about messages. They answer incoming calls and if the individual's not available to take the message, then they will shoot us an e-mail. It's taken a lot of pressure off of the attorneys and the legal assistants to answer the phones. I'll then sift through exactly what it is that someone wants. The interactions with Abby Connect were exceptionally positive and always very kind.

We were not happy with our services with LiveVoice and we've been with them for a couple of years. Out IT manager sent me a list when they initially were looking for a messaging service and I went down the list, read reviews, called and got more information and Abby Connect made the most sense. They had really great ratings and any negative comments were just like, "It was just this but other than that, I really like their services." I then tried it out and they were the ones that answered right away. With the other people, I had to schedule calls with and I had to set up a time for somebody to come in. We needed the service at that moment, and Abby Connect was like "We will take care of you right now, give you a free trial, and see how you do" and they've been very good with reaching out and updating services whenever we asked for it. So far, I've been very happy and we've only been with them for two months.

We rented an office space and Abby Connect handled the phones in that space. Working with Abby Connect has allowed me to have a receptionist. They email us messages, patch people through and do everything we need them to do. The service is good.

I've used Abby Connect off and on for years. They answer our phones for us during hours and when we're not able to take the calls after our hours, the calls go to the Abby Connect voicemail. This frees us to give our clients more attention. The reps are so pleasant and happy sounding that we get very positive feedback from our clients. When I need something from them, I call them or I put it on our portal that they get to see. They've made things very easy for us and we're very happy with them. We've definitely recommended them already.

We used a live answering company for after-hours services before and Abby Connect's much better than them. We use Abby Connect's virtual receptionists feature. They have quicker answering and the messages are clear. They have positively impacted our business because all of our calls are being answered promptly and forwarded to the appropriate people. It has taken a lot of burden off of answering the calls. Their staff provided fine, very helpful, and prompt services. One of them, Marianne, updates our account and provides our updated contact info. Overall, it has been a very positive experience.

I use Abby Connect to make sure that if there's a call that's being made during business hours, the phone gets picked up and that's what I've seen happen so far so that's a good thing. It's definitely helped me in the sense that I don't have to hire somebody to pick up the phones. I had to call them one time when I thought the phone wasn't being answered. There was some type of communication error but that got resolved. It's been a good experience with Abby Connect.

When we were starting our business, I got a call while I was in front of my friend, she said that could be a business thing and that I pick it up. We had a conversation about Abby Connect and I thought I'll give it a shot. We got their extended hours package, which is a handyman service. Whenever people have an issue, they call so it's been helpful to at least have that kind of filter and already get the basic information. I usually handle that since my husband's English isn't so great, so being able to handle it a lot easier is amazing. I don't have to worry about missing calls or potential business, because I've done that in the past, wherein I got voice mails and by the time I call them back, the caller already found somebody else.

I was researching on the internet, trying to replace the answering service we already had and now that we have Abby, we like it better than our previous company. First of all, they answer on nights and weekends if we need them to. And most importantly, we have a dedicated group of girls and guys that answer for us and one account manager. We didn't have that with our old provider, since it was just one of 80 people, and they answered the phones for several companies. I've spoken with several people at Abby and they were very pleasant, have good phone demeanor and answered my questions. From what I've experienced with the other company and this one, Abby Connect is good at what they do and we appreciate what they do for us.

I signed up for Abby by mistake and it was crazy but I'm glad I did it because it all worked out. They're very friendly and I get some good comments about it. My clients say that they talked to a nice person and that really helps when you have somebody pick up the phone and that they care. I've called them a couple of times and they've been very, very helpful so I've never had a problem. Also, I use all of their features. The only thing that I would like is to be able to turn it off and on with my phone so I can adjust when I use Abby instead of using them all the time. My brother can do that with Ruby on his smartphone but Abby doesn't have an app so I asked them about it. They said they'll look into it and I haven't heard anything from them so maybe they didn't think it was a good idea. But they're a great service, they've been good to me and I've never missed a beat. I have recommended them to a couple of people.

Abby Connect answers the phones properly for me and passes the calls through. They do exactly what I expect them to do. Their people are very courteous and other than one issue where they billed me twice, everything's fine.

I heard about Abby Connect through another lawyer 11 years ago and since then I've been using their answering, mail, and fax services. It has allowed me to facilitate a very mean operation. I've been dealing with the same team for 11 years and that consistency has kept things smooth. They're an outstanding service and I get what I pay for.

I used to office in a building with Abby Connect and that's when I walked in there to see Gail and I just asked her if she could do phone answering services for me and said yes. Their phone answering service has been helpful and easy to use. They take the messages, put them on email, and then distribute them to the division of the company which the call needs to be directed to. Also, they're able to dynamically change where we need to have a call sent. I'd recommend them.

Abby Connect provides good service. If I have things that need to be picked up, I drop them at the front desk and if I have things that are delivered to me, then I go pick them up from them and they've been fine with regards to that. I use a conference room, I set them up and give them a call and schedule it. I frequently use the phone answering and messaging service. The only issue is on the phone calls sometimes, the phone quality is not that good and there's a bit of a delay. When the phone calls are connected to me, sometimes they get cut off and it becomes a problem. Other than that, the people are great and I would recommend them to a friend. Their service satisfies what I need from them so I've been pretty happy.

Abby Connect is my office telephone service, I use the receptionist feature when people call in to the office. When someone calls, Abby Connect will ring me, tell me who's calling, and I'll either take the call or have them take a message. I had to call them once to get online access and I got what I called for. It's a service that I need and it's there when I need it.

We use Abby Connect mainly for after-hours calls. It has allowed us to continue what we're doing in a more productive way because previously, we were using two different services, an after-hours service and a during-the-day service. Abby has allowed us to just use one. They've always been responsive within 12 hours and if I had a problem, they always fixed it. However, we're frustrated sometimes because we would give instructions and they would be received, and then be forgotten and we'd have to give them again.

We had a full size office and then it was just my partner and myself. So we wanted to downsize and go to an executive suite type. We liked the location in Summerlin and they’ve got great facilities and office space when I need them. My experience with Abby Connect has been excellent. I’ve probably been there about eight years now. They answer our phones, get our mail and take deliveries for us. It's very convenient and they're very professional and upscale.

I searched for local service providers and found Abby Connect so I signed up with them. They have been doing a good job in answering my office phones.

I'm semi-retired and winding things down. When I shut down my law firm, I found Abby Connect on the internet. I use it for the receptionist and calls coming in and they do a great job. I've had to move a couple of times here and I'm moving again, but they've always been very helpful and responsive.

I was originally referred to Abby Connect by a colleague of mine. I was working for a large multi-national law firm and decided to go out on my own. I am a single attorney and I work from my home office. I do not get a lot of calls since I just started advertising. What I like about having an Abby receptionist is that I know my phone line will not go unanswered when I am in court or on the other line with a client. I have been a client for almost 3 months now and I would definitely recommend Abby Connect.

Abby Connect has been wonderful. We used MAP Communications before and Abby Connect is definitely better. They seem to take better notes and they also answer faster. With them we're getting our messages so we retain more clients. Plus their team has been very polite, pleasant and reliable. Anything we ask of them, they do it for us.

I rented an office in a building that Abby Connect provided a phone service in. I use their phone answering feature and my experience has been positive. Their people that I work with here, personally, are very helpful, friendly, and I enjoy working with them.

I'm mobile and not in the office all the time. I use Abby Connect's extended hours and regular service as it's cheaper than hiring an employee. It's saving me a lot of money and I get a whole staff of people that answer the phone and take my calls for me. They also make my company look a lot bigger than it is and give us a nice professional image which at the end of the day strengthens our brand. There are only a couple of people that actually work for my company but thanks to Abby, it looks like we're one of the biggest app development firms in America so that's priceless.

I called several other places before Abby Connect and none were very good about bringing us on as new clients. If a problem came up, others just say, “Well, this is how we work," and there was no interest in trying to see how we needed for it to work. So I started to feel like I wasn't going to that route. And then I contacted Abby Connect and realized that they're different because of the virtual office piece. They're very professional and willing to make it work for whatever the intricacies of your business are.

Abby Connect provides excellent service to their clients. They lighten the load to running your own business by going above and beyond to make businesses run smoothly on a daily basis. The personalized attention we receive from the Abby Connect staff is impressive. The friendly staff takes the time to connect with their clients and is always helpful when a need arises.

I have Abby Connect's answering service and it's fantastic. I have been approached by other live answering services and they try to come up with packages like "Okay, you'll get 3 months for free," and the reason I have always used Abby Connect is because the way they answer the calls is like they're in your team. It's a little bit expensive than I can get from other competitors nowadays but I would not change because of the way the represent my company. Instead of just, "Hi, can I help you?" or "Hi, how may I direct your call?", they go further than that and they try to know what the call is about and over time, the ladies actually know what I do.

Abby Connect's live operator transfers phone calls to us. We've been doing it about a month and a half now. They’ve been very helpful all the way, so we haven't had any problems. And anything I bring up, they seem to resolve right away. If I need to rework something, my account manager does it and then follows up with me.

They are top notch and have always been very professional. I've always been able to rely on them to assist with client calls, and I've never had a problem or heard any complaints from my clients. If you are in need of someone to answer your calls, I would recommend them.

Working with Abby Connect has been extremely positive. When we are not here and patients call, they're able to pick up the patient's information and send it to us through email. So without Abby Connect, we would be losing these people to other dental offices. And now, we're able to retain them.

Abby Connect have been incredibly helpful. They've freed us up a ton from things that we used to spend a lot of time we didn't really have on answering and forwarding. They answer our calls during the day and their reps are very friendly. They always have the information that I need when I ask for them and they've been really good. I would recommend them.

I've been a customer of Abby Connect for a while. I used their services in connection with the location of my office as they're based in the same office I use. They've been the answering service for people who were in that location during the work day and also provides the automatic answering service afterwards. Having their service helped my business run more smoothly and helped me concentrate on what's important and not on what isn't. The Abby Connect people are very pleasant and respectful. They're always looking to make sure that they do what I need for taking messages or transferring messages for me. They seem to always be wanting to impress and satisfy their customer.

As far as picking up the numbers, Abby Connect is more reliable than my previous live answering company, and I'm very pleased with that. As far as getting me my messages and telling me who's calling, they don't come transcribed and all I get is a number. That’s one thing I thought I'd change, but it hasn’t changed. Other than that I haven’t had any complaints about my answering service not picking up. I would definitely recommend them.

Partnering with Abby Connect made my business more professional. I use their answering service the most. Also, their team was always super friendly. They speak very nice on the phone and I like them a lot. They give good service for what I need, which is perfect for my business. I'm very satisfied.

We've partnered with Abby Connect for a little over a year now and they help us stay in contact with patients instead of missing calls. Getting messages, and booking patients as opposed to just leaving a voice mail or not leaving a message. Their reps seem very nice and intensive. Usually, if I have an issue they'll try to fix it right away. But I had a couple of instances where things weren't really fixed or our schedule wasn't really followed. It's not a lot but it's happened multiple times. But they're great when I call them. Everyone's great and has been very helpful. I would definitely recommend them.

Hiring Abby Connect to answer my phone line has freed my and my staff's time to focus on growing our business. The receptionists at Abby have been incredible and I am very happy overall.

Several years ago, we were needing an Amarillo office that we could use when needed and have professional facilities and staff available to us. I am so thankful that we found Allied Offices and Abby Connect. They have treated us with the greatest respect, not only to our staff, but to our clients as well.

Partnering with Abby Connect hasn’t really increased traffic but it’s been helpful. We mostly use the live answering and it’s nice to have someone answering instead of a phone answering machine. Their reps have been fine.

I learned about Abby Connect through a realtor who was looking for office space for me. I use their answering service. It’s limited, so I mostly utilize the service for is the address and the receptionist up front to answer phones and get us a larger presence. Abby Connect works for our company. It’s easy, the right price and they’re nice. I’m happy with them and we're not going anywhere.

Abby Connect answers the phone for our company, giving a good impression when people call. Their team is always great, responsive, and very quick.

Partnering with Abby Connect has allowed my office manager more time to work on managing as opposed to answering the phone. Mary Ann has been exceptional. I’m demanding and she’s right there making adjustments with the team of five girls who do a good job. I've been happy with their service. I’m still training them to do exactly the way I want it to be done, and it took a little longer than I would’ve liked, but their consistency is almost there. I would still recommend them to other people.

There was a time period where we did not have an administrator and so it was important that we had someone answering the calls. We did some research, and we found Abby Connect and saw some good reviews. Their most helpful feature is the virtual assistant. Every time someone calls letting us know that we’ve got an incoming caller, they're super pleasant and they will take messages for us if it’s someone that we can’t speak to at the moment. Sometimes it can be the difference between me having an okay day to me having a pretty good one because of how they speak to everybody on the phone. I also really like the thorough message taking when we have messages taken down either before or after hours. It's helpful getting those in the email with all of the information that we need in order to contact the person back.

We've been using Abby Connect for many years, mostly for their answering service. Their team are good to work with. Some of them are young, I can tell from the way they talk. Sometimes they don't know how to pronounce properly so when people are calling, they don't come across as very polished. But they're just answering phones, we know what were hiring. They communicate with us any kind of information that we need to know - any days that they're going to be closed, any issues that were coming up, any changing of equipment, or any upgrading, etc. I've hardly had any problem with the system. When there are problems, they let us know ahead of time.

Fantastic Team Support with Stellar service. Professional and Easy to work with. They respond with prompt support and troubleshoot issues fast!

I have been with Abby Connect before it was even named Abby Connect... let's see... 12 years I believe. I have found the staff helpful and willing to go out of their way to help me and to help my real estate clients that come in asking questions or needing payment receipts. It offers easy after hours access, too. I plan to continue using this facility as my office until I leave the business!

Working with Abby Connect has been one of the best business decisions I have made. I get a full-time receptionist, mail services and access to several very nice conference rooms when I need meeting space. Gail, Marianne and the whole team there represent my company well and give it a beautiful place to call home. I have been approached by other similar companies since I started working with Abby Connect in 2011 and none have ever come close to their level of professionalism.

For nearly nine years I have used the services of Abby Connect and highly endorse their receptionist services. Their staff is always well trained and I feel represents my organization well. My incoming calls have always been handled professionally.

Abby Connect does a great job answering calls and getting the calls to me. They are very prompt and courteous to my clients. I would highly recommend them to anyone that want to have quality service. Best group of people to assist you whether your business is small or large.

Abby Connect answers the phone and schedules appointments for me. I have set on several occasions where they have booked one of my clients on another facility schedule and vice versa. And sometimes I may have someone show up at my office and turns out we scheduled this appointment and we find out that they are actually on somebody's schedule in another city. But that hasn't happened in a long time. Sometimes I also have an issue when they're not really good at keeping my appointment time together. So some days I may have a 9:30, and then not have somebody until 1:00. It's a really big gap for me between that. But anytime, they have been responsive if I have called to bring something like that. And they've managed it and tried to fix it. I would still recommend them.

Abby Connect's people answer my calls when my company is open. As my virtual assistant for answering and taking calls, voicemail and emailing voicemail, it does not take time out of me or the employees to have to answer the phones, which is a big plus. Their team is awesome and the girls there are absolutely fantastic. They’re courteous and helpful. Customer service is everything and they’re treating my customers with respect, which is a beautiful thing.

I’m friends with the owner of Abby Connect. Before using them, I owned another answering company at the time. I’m very happy that I did the switch because I sold my company and I would rather keep the business with my friend than with the person that I sold it to. So far, I’m very pleased. It’s a great service. I mostly use the call screening and I love the voicemail. I like the fact that it comes to my email so I can catalogue it.

We mainly use Abby Connect's after-hours system. Business has been good because we’ve missed less calls. So instead of them having to leave a message on our voicemail, they get a live person and leave a message for us to call them back. I’ve had some interaction with their billing department and she’s always gotten back to me very quickly and does a good job. I like how professional, polite and friendly they are when they talk to our clients.

We don't usually have a receptionist anymore and nobody is around that we could delegate in the office all the time that could answer the phone. So we needed to take care of that and that's why we have Abby Connect to provide an answering service. It has impacted our business in a positive way. There's a human now answering the phone and that's meaningful in today's world. I didn't want the calls to be rolling into voicemail all day long so that helps our brand. And interacting with the Abby Connect team has always been short and sweet. In fact, I sit around and gabbed with them on the phone. In the beginning, I had general questions and reached out them a couple of times. Otherwise, the system seems to be functioning okay so I just did the inbound calls with them.

Abby Connect was the first company we came across to have a virtual assist that was local to us. We use their call forwarding and the mailbox features. Unfortunately, last week there was a bit of an outage with our call forwarding so customers and potential new customers couldn’t get a hold of us for three days. I emailed the office manager that I have a relationship with and they couldn’t tell me when the problem occurred as well as there’s no system that tells them when the issue happened. That was a little annoying but it was fixed within 10 minutes and they’re very good overall.

I've been using Abby Connect for live operator and then receiving the emails, too. Partnering with them has been good for my business but the only thing is, the voice of the person on the recording doesn’t sound natural. It sounds staged. Other than that, I’ve been happy with them.

I use Abby Connect for the office that I rent and it definitely gives me better visibility to my clients as opposed to having a recorded message. They're always getting a live person which I do appreciate. Their virtual assistance is very good. I like the fact that they will transfer phone calls to my cellphone if I'm not in the office and that they're also doing transcription of voicemail. It's a great service.

I originally had the office set up through Plaza Offices in Las Vegas. And then through a turnover, the property in which I have an executive suite in became an Abby Connect property. Prior to that, I had 3 to 4 live answering company in the last nine years. But, I’m disappointed with Abby Connect. All of a sudden I’ll get a voicemail, but I won’t receive the call on my cellphone like I’m supposed to have. I don’t get a whole lot of the forwarded voicemails. The quality had dropped since the changeover.

About two years ago, our business used to use Abby Connect. And then we were partnered with someone else at the time and they didn't like them. So as soon as we broke the partnership, we called Abby Connect right back and hired them again. All my office phones are forwarded straight to them and I get everything sent to me through email. Partnering with Abby Connect saved me a lot of money and now I've never missed a call so it's extremely helpful. Every single one of their staff that I've dealt with has been extremely polite and amazing. My customers have never complained. They think there's someone sitting in my office.

We've been with Abby Connect for about five years now and it's been wonderful. My wife set it all up and everything has been great.

Abby Connect is the first live answering company I've used and it's pretty simple - the phone answers calls when it's required.

We use Abby Connect's virtual assistance. It's been really great to have somebody there to answer the phone for us and they've been really good. I never had a complaint from a customer. They've all been very, very friendly, no matter who it's been, and very professional so we're happy with them.

I highly recommend Abby Connect. They are very personable, knowledgeable and most importantly very professional.

The experience that we have had with Abby is the utmost of professionalism.

I've tried other answering services in the past. Some were bad. Some were good, but Abby Connect is by far the best. They are great at securing appointments for me. They also make phone calls for me. They are very professional and friendly when dealing with my patients. I have not heard any complaints about them from my patients. I can rest assured that they are handling my phone calls properly while I run my practice.

The staff at Abby Connect are always very pleasant and wonderful to work with. Highly recommend.

As an client for the past 5 years plus, We have been completely satisfied with the services provided - very professional staff, courtesy. Location is perfect for our business operations. Best Regards.

I have been in Vegas for 36 years and have never worked with a company so professional, helpful and courteous as the staff at Abby Connect. In a world where customer service seems to a thing of the past, Abby Connect goes above and beyond all expectations. It is truly a blessing to work with them and I highly recommend any company that needs the service they offer to make them part of your team.

Marlene is a wonderful person and a great asset to have. She is always so happy and courteous when you speak with her. I enjoy seeing her every morning!

Abby Connect has been our answering service for 3 or 4 years. Throughout this time they have consistently provided excellent service. I highly recommend them.

We have used the service for over 5 years and have received excellent, reliable service.

Abby Connect reps do know how to handle a phone but they don't know how to talk half the time and the girls have done as good a job as possible dealing on the phone when my clients talk. They're expensive but they're pleasant. My clients are really a pain in their butts because they're challenging and some of them are mean, rude and drunk half of the time. So I'm pleased with Abby Connect and I'd recommend them.

I could not be happier with the Abby staff. The professionalism really gives my business a great image. Thanks Abby!

We had a cyber office for our Photography/Photobooth LLC for many years with Abby Connect in Summerlin - Las Vegas. The office building was always immaculately clean and professionally decorated. Just like the Disney Corp., walls were always freshly painted, floors and carpets were replaced and updated as needed. The parking lot and building, where we would meet clients, were always maintained to high standards. Whenever there was a customer payment dropped off at the front desk or supplies delivered via UPS/FedEx, we were always promptly notified of the arrival so we could come in that day and pick them up.

Abby Connect has been a true gift to me since last tax season. The professionalism and courtesy they extend is well reported by my clients. They have also given me so much more time to complete my work without being interrupted by phone calls. I truly think they have been the best asset I have added to my business in years. The value is immeasurable. I recommend their services 100%.

Abby Connect answered my phones for several years. I am extremely happy with how they handled my callers. Many of my clients complimented me on "my receptionists". Thanks Abby!

Excellent service. My clients always compliment the receptionists answering my office calls as professional, friendly and helpful.

Our company uses the virtual assistance service from Abby Connect, and partnering with them has been really good so far. I’ve contacted them a couple of times since they’ve had a couple of small issues, but they’ve dealt with it in a timely manner.

It's useful and helpful to have that extra service provided by Abby Connect. Good stuff.

We use Abby Connect mostly for incoming calls. The call forwarding is probably the best. When I'm out of the office and the client doesn't know that I'm out, calls can be forwarded to me. That’s a good thing. The only issue is voicemails used to show up on my phone as a flashing voicemail. But now, I have to check an email to see if I've missed a call. Also, the phone not lighting up is the only thing that is not an improvement. Overall, a positive and efficient experience.

We forward calls to Abby Connect after hours, during the day, and also outgoing calls for confirmation of appointments. It's given the front desk flexibility if we need to step away to run an errand or do something that's out of range of where the phone is, and also helped us to not lose clients like before and after. Their reps were very friendly and very quick learners. It's been overwhelmingly positive.

Abby Connect is the company that translates my emails or voicemails. Mainly, they answer my calls and then they’ll forward them to me. If I'm not available, they will take a live message and then send me an email with it. Their customer service is always friendly and really cooperative. And, they always take accurate messages.

We're not a big company and we use Abby Connect to answer and screen all calls that come in. It is super helpful during the day and it saves a lot of time. It helps in the professionalism of the company, as well. Not to mention, all the girls are super friendly, polite, and courteous.

My brother and I own a company. I'm in touch with Abby Connect daily and they work with us directly. We have a lot of incoming calls for our company and they handle that really well. They also deliver emails to us. We stay in touch through a lot of different avenues like emails and through the phone. They're prompt and very good. With the type of business we're in, we are on the field a lot so we don't have the capability of answering the phone during the day. Abby Connect can schedule appointments, book us for inspections and keep us on pace. Essentially, they're managing our office and scheduling our appointments beautifully.

We've had our office with Plaza Offices for years before it became Abby Connect. We use the live answering receptionist and sometimes they take messages for us. We have our liaisons there. It's nice to have a live receptionist answer all our calls. Everyone at Abby Connect has been great and very professional.

We started our own business seven years ago and we were with Allied Offices that time then Abby Connect took over and they stepped up their game. Their website and offices look much better. The staff is very professional. We had a few issues in the early days but it's great now. We do the outgoing calls on occasion. The receptionists are terrific. We use their conference rooms frequently and some of our staff interacts with them on a daily basis. Partnering with them helps. A lot of the girls that were there prior to becoming the Abby were still there and work hard.

Abby Connect is a fantastic service and I love it. Before using them, I had a different automated system connected and didn't like it as much. Abby Connect works great. They're good with the timely answering of the telephones. I mostly have them call and transfer the call to me, whether I'm at my office or on an appointment. I get comments from my customers that they like how professional the Abby Connect reps are. They're all nice, professional, and have good voices. Very clear, understandable, and good communication. When I send them an email, it has a voice message connected to it. I can use the service on all my devices. We've had problems where the phones go haywire. Abby Connect quickly calls or drops an email to let us know what's going on. We're just a small company with a big image, and Abby Connect helps with that.

Abby Connect answers the phone for me and they've been professional. If I ever have a question, they always answer it and if I have a concern, they address it right away so they're very responsive. They do their job well and that makes me happy.

Abby Connect has been nothing short of excellent. I've been a tenant since 2007 and I'm really pleased that Nathan has lots of success and he's allowed me to be with him all this time. I've used their virtual receptionist and incoming calls services, and they treat my calls and my clients with respect. It gives me the appearance of a professional firm and that certainly cannot be measured in gratitude. The representatives have always been extremely pleasant. They've had some turnover and unfortunately, some of them don't know who I am and when I'm in the office, so they'll sometimes call my cell phone not realizing it's me in the office. I have to let them know a client is here, but it's just to be expected with some turnover. Overall, they inspire loyalty. A relationship was formed and I think that's worth more than money.

I live next door to Abby Connect and we got a virtual receptionist service included in the package of the rent of the office. Partnering with Abby Connect has made our business more professional. We use their transfer calls feature the most and their representatives have been knowledgeable, able to answer questions, and very professional.

Abby Connect is great and they're always professional. I get a lot of compliments on how they handle the customer. They're always courteous and always try to find out what they can do for you. They've been very helpful and we recommend them.

We are leasing an office space in a building that Abby Connect occupies and we use them for our phone service. They're answering my phones for me and it gives me the ability to take calls or not, which is huge, rather than being tethered to the phone and having to deal with every call. The girls that are answering the phone are all very professional and good. They follow our instructions without any issues. When there's a new girl there might be something that gets overlooked but as soon as I notify the supervisor, I never have the issue again. They also have no problem doing the request that we make of them as far as all the stuff with the calls so it's been great.

We were looking at different solutions when we were starting our business so I went and checked Abby Connect and really liked their L.A. office that we signed up with. We use all of its features - the receptionist service where all of our calls go through, the mail daily, the voicemail and the conference room a couple of times a week as well. We've talked to their team members who are great. They're good enough and have thought about them during Admin Professionals' Day because they're always so accommodating and seem to genuinely want to help us out.

Abby Connect is what they use here in our office building for answering our phones. They answer the phone downstairs and they transfer phone calls to us. If we miss a call, any voicemails go automatically to our computer for us to reply to the call, instead of having to come to the phone itself. Abby Connect is terrific. We always have good service. It goes down every once in a while but not usually for any length of time so we’re good.

I was with the original owners, or still the owners, of Abby Connect but they changed their name a few times. I ended up becoming one of their customers and I've been with them for almost 10 years now. I have the answering service. I go to China a lot, and I can get my calls forwarded on the email so that I can return the calls. I like the company. Everybody is great.