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Volkswagen Passat
Overall Satisfaction Rating
3.61/5
  • 5 stars
    126
  • 4 stars
    152
  • 3 stars
    158
  • 2 stars
    48
  • 1 stars
    24
Based on 508 ratings submitted in the last year
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    Volkswagen Passat

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    The Volkswagen Passat is a large 4-door coupe that's marketed as a family car. Read more Volkswagen reviews to learn about other models.


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      333 Volkswagen Passat Consumer Reviews

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      Page 1 Reviews 1 - 10
      Rated with 1 star
      Verified Reviewer
      Original review: April 23, 2019

      I made the mistake of purchasing this money pit in 2015. I was young and wanted a sporty car and fell in love with the 2013 Passat. Little did I know I was making a 6-year long commitment to lies, one issue after another, and paying tons of money out of pocket for repairs that only seemed to start happening once my warranty ran out. The bigger mistake was not giving this piece of garbage back to VW when the offer was on the table; solely because I loved my car, did not want to go through the hassle of buying a new vehicle, and I was hoping I would not have any more issues. I opened two cases with VWOA to seek options for an extended warranty or to reverse my buyback option; both times my request was denied.

      Despite that amount of issues I have with my car (I provided proof of all repairs/services) and the fact that I feel unsafe driving it, they did not care. They just care about lying to their customers for their own financial gain. After two weeks of waiting each time, they told me they're unable to assist me without a proper explanation! I have visited multiple VW forums with reviews from other Diesel model customers and they all seem to experience the same issues as me. So, clearly, there are other underlying issues with VW because there is no way so many people have exactly the same issues and it just is that the vehicle is getting old from wear and tear. I would love to know how to go about filing a lawsuit against these scumbags. They've just stolen so much money from their customers. They need to be going out of business!

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      8 people found this review helpful
      Rated with 1 star
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      Verified Reviewer Verified Buyer
      Original review: April 2, 2019

      So bought this 2015 VW Passat SEL TDI with 26k miles as a CPO. I have dealer services since my purchase and now my car has 52k miles. Took the dealer because I had no heat and they said my heater core is plugged and my radiator is plugged. They said the only thing covered is the heater core and I have to pay for 2 radiator flushes and the radiator. I told them no way and came back the next day with all my records and my CPO documents because they said I didn't have warranty even though I really did 2 year unlimited mileage for TDI CPO cars. I got them so far to pay for radiator now but they still say I have to pay for flushes at 200.00 a flush. So I guess all those dealers services don't mean anything especially since one was 3k miles ago.

      VOLKSWAGEN of America has been a joke and no help. Colin who is worthless at Volkswagen of America told me check the website my car does not have warranty at. I go to website, screenshot it and he is like, "Oh yes you do have warranty." WTF? My car has been at the shop now for 3 weeks for this repair and have no idea a return date. STAY FAR AWAY FROM VW CPO OR NEW OR USED.

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      6 people found this review helpful
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      Rated with 5 stars
      Verified Reviewer
      Original review: Feb. 2, 2019

      I bought a used 2012 TDI Passat with 109,000 miles on it in 2015. I changed the oil myself and other than front brakes and Stabilizer Bar Link that I replaced with Moog for under $100, we had no problems whatsoever in 90,000 miles until we sold it a few weeks ago.

      10 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Dec. 18, 2018

      My 2007 VW Passat has around 123K miles now. I figured I can still continue to enjoy my car once after I spend $1200 on timing belt work since that is said to be the major bill. But nope, I was wrong. My AC died so VW dealership dinged of around 1300 for compressor work. Before that, it stopped blowing air so they replaced fan motor for $300-$400. It has been never the same. With 80 degrees, my AC feels like doesn't work at all. CV boots wear out very quickly so be ready to shed out 500-700 for that every year or so.

      Just came back today because my starter died so that adds another $750. There are few other incidents that I am unable to recall (this includes alternator, new battery I think) that costed me around 2k. Well, guess what, when calling me back on my starter repair, service manager told me about timing belt tensioner being loose which would take another 1000 to fix. I have had enough of VW dealership. I have started looking for a reliable local mechanic. And since I have put so much money into this, I will probably run it for another 1-2 years before turning it in. Have dropped almost 7k since it crossed 100k miles.

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      13 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 25, 2018

      Purchased a 2013 VW CC with 34000K miles and within 30 days of ownership it has stalled more than 20 times while driving and in park. Not on recall list and VW states that no issue can be found. Airbag inflator recall was supposedly completed while in maintenance and now my horn is inoperable.

      10 people found this review helpful
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      Rated with 1 star
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      Verified Reviewer
      Original review: Oct. 10, 2018

      I purchased (brand new) a 2012 Volkswagen CC along with a Rust inhibiting module ($500) which was supposed to guarantee the vehicle would not rust for 10 years. It is now 6 years old and I have many rust spots on my car. After 6 months of getting the runaround, Volkswagen has decided it will fix most of the rust spots but not all, apparently only some are warranted. When trying to get an explanation for this, the dealership tells me to call Customer Service and Customer Service tells me to call the dealership. Save yourself a headache and purchase something else.

      11 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 19, 2018

      I bought a 2013 VW Passat 1 year ago with 29,000 miles and have had many issues. I have replaced done a coolant flush at 32,000 miles, replaced head gasket at 35,000 miles, replaced heater core at 37,000, replaced axle and boot at 52,000. And replaced struts at 56,000! Do NOT buy a VW!

      27 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: June 26, 2018

      This company is nothing but a bunch of crooks! My brand new Passat was recalled within a month of buying it, and I've been told that they will have it for a few months. They expect me to keep paying my $500/month car payments while they have my car. The rental car they gave me is 5 years old, and has none of the features that led me to buy my new car. This is robbery to expect someone to pay $500 a month for a car that they don't even have. After reaching out to them and playing phone tag for weeks, they've said that they aren't willing to do anything to help me.

      24 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: June 13, 2018

      My experience with Volkswagen Passat is pretty good. I love the stick-shift. It's like playing a video game. I would change the fact that in order to fix some things you have to take apart the stick shift. I would also change the 6 disc changer in the trunk to then glove compartment or something easier to access. I had another Passat before the one I have now, and the other one had 352,000 miles on it before it got totaled. Which means it would probably still be kicking today. I loved my old Passat and had such a great experience with it, too. Also I knew that the car could last a long time if I take care of it.

      12 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: June 21, 2018

      We chose to buy a used Passat because VW has a good reputation, and I wanted plenty of luggage space. Test driving the car sealed the deal. The car fits my 6 foot 3 inch tall husband with plenty of headroom. The moon roof is a fun addition, too. I've had a great overall experience with my Volkswagon Passat Wagon. It is amazingly roomy and can carry a lot of luggage or groceries in the back. Our model has a luggage rack for additional luggage. The Passat has a quiet, smooth ride even at high speeds. VW service has always been good, although it is a bit on the expensive side. We bought our used VW Passat knowing that the radio didn't work. The station display worked, but no sound came out of the speakers. We thought it would be a simple fix, but the repair estimate was over $1,500. We've ended up listening to music on our cell phones for now.

      13 people found this review helpful
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      Volkswagen Passat Company Information

      Company Name:
      Volkswagen Passat
      Website:
      www.vw.com
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