Consumer Complaints & Reviews
Thanks to the fabulous engineering at Volkswagen USA, my 2001 VW Jetta 1.8 Turbo has been in and out of VW dealerships like salmon up the stream during mating season. As an honest man or woman you are lost to these salesmen and corporate (types) at VW. I have seen a water pump recently kill the timing belt and the cylinder head, some 15,000 miles before the water pump should ever have to be replaced. I've seen the all-too-often problems of the repeated check engine light, windows, and anything but expected performance out of my VW Jetta.
If not for one great dealership (Hyannis Volkswagen), my experience with VW service would be horrendous to say the least. First of all, VW service is $65+ an hour for labor, but who is really getting paid this money? Twenty bucks an hour to the techs, 15 of those dollars to healthcare and all the goodies, 10 more for overhead, while leaving 20 dollars plus to the pockets of the greediest and could-care-less-about-their-customer "businessmen" in the world.
I used to say I love my VW, now all I can say is I hate it and I hate the company. Advice: never, ever, buy a VW. Why pay $20,000 to drive one off the lot plus another $10,000 grand to "service" it before it reaches 50,000 miles? To all those folks out there in my predicament, and I know there are thousands of you, my heart goes out to each and every one of you.
Absolutely the worst Customer Care I have ever seen or heard of, with every question I ask or point I make Corey with CC replies with the same textbook answer of "Sir I understand your frustration" and "I stand behind my dealership (right or wrong)". The turbo went out of my Passat TDI as it has in 1,000s of others and they are blaming an outside source, therefore voiding my warranty.
Since starting my lease in March I have had nothing but problems with this 2016 Passat including a complete transmission blow out, three times where the car won't start and having to be towed in or serviced on the spot. Another transmission problem occurring right now. The VW Customer Service people are rude and rarely helpful. I bought this car for my 62-year-old wife and have had nothing but problems. This is without a doubt the worst car experience we have ever had and I would encourage everyone to stay away from VW. This company is terrible at handling issues and builds cars that are unreliable. I have had all of these issue happen in the first 5,000 miles she has driven the car. My wife is scared to take the car anywhere for fear that it will breakdown. We now avoid using this car as much as possible.
I want to put it out there that Volkswagen is the WORST car ever made. I bought my 2010 Volkswagen CC in 2013. From the first year I bought it, I have had nothing but problems. In July of 2015, I was in the line at Taco Bell, and my car just died. It would die EVERY TIME I stopped the car (at a red light, parked, etc.). I had to have the Fuel Pump control module replaced. In December 2015, I had to have sensors replaced. In June 2016, I have had my engine replaced when I took it in for the "Steering Column Defective" message.
In July 2016, my Steering Column Defective message popped up yet again, so I took it in again. They replaced the Steering Control Module. A week later, the "Steering Column Lock Defective" message popped up again. I took the car back in and they replaced the Immobilizer. It's been about a week since I picked it up and today, the check engine light is on YET AGAIN. Let me just say, I don't miss oil changes, I do not "rag" my car out. I am a responsible adult who drives 16 minutes to work everyday and 16 minutes home. I do not take it across the country. I take care of my car, but this has been nothing but problems. Problems that are not "maintenance".
There have been recalls on the engine and the parts for the "steering column lock defective" issues. My VIN wasn't on that list, but yet I've had the problems. My warranty company has put $10,000 into this car in the last 2 months. I have spent $800+ in repairs out of my pocket. My car isn't even at 100,000 miles yet. This company has done NOTHING to help me with these issues. I have contacted corporate on MULTIPLE occasions about this and they won't do a thing.
This car also has the airbag recall. I tried to trade it in (AT VOLKSWAGEN) and they said because it has the recall, they can't give me but $6,000 for it. $6,000 for my car that I paid $16,000 for and that has MULTIPLE BRAND NEW MAJOR ITEMS!!! So not only is this car unsafe because of how it was put together and the parts that keep going bad, if I get in a wreck, my airbag may have metal come through and stab me in the face and kill me! But they don't seem to care about that.
Trust me, buy a Toyota or an American car. My fiance has a 2010 Toyota FJ Cruiser and has had to replace the battery once. That's it. He bought it a year and a half before I bought mine. Volkswagen, I'm meeting with my attorney next week to get this fixed. It isn't right and the fact my car is constantly unsafe and you do not care, proves that you have no conscience as a company!
On March 16, 2012, my daughter purchased a 2009 VW Tigua from Herman Cook, VW, Inc., 1435 Encinitas Blvd., Encinitas, CA 92024. Since then, the vehicle has had numerous problems, and has cost her thousands of dollars in repairs at VW dealerships in Southern California. She has followed due diligence in having the car serviced, but has continued to have costly repairs. Listed below are the issues.
June 27, 2012, only three months after purchasing vehicle, paid $290.95 at Volkswagen Santa Monica (Invoice **) for: front headlamp, engine oil service, balance 4 wheels, brake fluid replace and bleed. August 29, 2012, paid $237.30 at Volkswagen Santa Monica (Invoice **) for: removed and replaced driver side HID light bulb. June 7, 2013 paid $50 (deductible) at McKenna Volkswagen for: right headlight (Invoice **). April 22, 2014, paid $382.65 at McKenna Volkswagen (Invoice (**) for : bulb (N-103-201-02), perform campaign # **. Recall Fuse (Plug-in position F 16), 40,000 mile service (non-turbo). November 21, 2014, paid $241.71 at McKenna Volkswagen (Invoice **) for : 013 campaign/recall 4515 CV burned out turning light bulb N-103-201-02 bulb, and 50,000 mile service.
September 5, 2015, paid $3,075.52 at McKenna Volkswagen (Invoice **) for Perform Intake valves De-Carb, 03511 optimizer 2 Pack, flush AC system and replace AC compressor, condenser and expansion valve, recharge AC system, replace wiper blades, replace rear brake pads, replace right brake lights, cornering lights, and bumper marker bulb (3 total bulbs replaced for this invoice). Invoice states EST: 1,069 31AUG15 13:34 SA: 1692). I believe there are major issues with design of engine that caused sludge to build up in engine at low mileage, and also poor AC design that caused compressor to come apart and cause tiny metal particles to infect the entire AC system that resulted in over $1,600 of AC repair.
June 3, 2016, paid $2,465.90 at McKenna Volkswagen (Invoice **) for replaced left outside brake light, replace leaking water pump and coolant, perform complete coolant system flush exchange, replaced leaking valve cover, vacuum pump gasket, upper timing cover and CAM sensor seal, replaced front brake pads, replaced 2 tires and balance new tires, front end align, perform oil change and filter.
Today, August 13, 2016, as I was preparing this communication, my daughter texted me to say that the car's message system is now telling her that now something is wrong with the parking brake, and that another light needs to be fixed. This never ends, and the car is a lemon that has numerous faulty issues. Therefore, in four years of purchasing this used previously owned vehicle from a Volkswagen dealer, the lemon car has cost an additional $6,744.03. My daughter has been very diligent about taking the car in for routine service, but the additional costs are totally unacceptable and she, as a part-time working single mother with a 3-year old child, cannot continue to afford what I consider design flaw costs for the 2009 Volkswagen Tigua.
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I would rate my experience minus stars if you had such a thing. From the day I bought the car I was no longer important to the Tracy Volkswagen Dealership. They didn't have enough time to go over all the details of this new car and said we could have more time on the coming Sat. They never called. When I called them with problems of charging it, they told me they were on vacation, but if you come in I can give you a little time. When I asked about problems with Barnstable free chargers around Hyannis they didn't know why I couldn't charge on them. Said they would check it out. They never did.
After a month of trying to figure it out myself I gave up and took it back. They wanted me to go the lemon law route. I told them I thought it was damaged and that they knew about it. That would be fraud to do the lemon law. I ended up paying them a total of over $5,000.00 to get out of the lease. The Corporate VW was no better. They had nothing to say to me, even though they had me fill out a survey for their company. I sent them letters, all the information and copies of everything and nothing. I'm warning you, do not buy from Tracy Volkswagen in Hyannis Ma.
My husband and me have been the proud owners of three new Volkswagen cars. We have always had our cars maintained only by the Donaldson Volkswagen dealership in Sayville, NY. Ever since I have owned my 2004 VW Beetle, I have noticed that the ignition cylinder lock. I verbally mentioned this several times to the Donaldson's Technicians and was told VW Beetle had been made this way and I was informed to wiggle the steering wheel and place my foot on the brake. I never check out this information given to me by the technicians. My beetle is now over 88,000 miles and without an extensive warranty.
On 7/18/16 my car broke down and locked. My car had to be towed to the Donaldson dealership. I explained to technician this was an on going problems throughout the years that I owned the VW Beetle. I had to fix the car. The Donaldson Technician wrote: Found steering column locked. Mechanically faulty causing damage to ignition lock cylinder, removed and replaced ignition lock cylinder, removed and replaced steering column lock. This cost was $532.30 to repair. I asked the technician again if anything could be done with the cost of the repairs since this was an ongoing problem with the ignition lock cylinder. Technician replied, "no, your warranty has expired and the car is over 88,000 miles."
The technician gave me the VW Cares telephone number but I received the same comment from Improvement Customer Service person Martin ** as well as their team leader MaryJo ** who made the final decision. Both of them would not give me their last names. I learned two lessons from this experience. 1) I am not a value customer at VW Donaldson. 2) Check out an on going problem with your car and find out if this problem is ongoing with other VW 2004 Beetles. My husband and me were going to purchase two more VW cars but we learned our lesson from this experience.
2010 VW CC 70k miles, in 10 months, has gone through 2 water pumps, an intake manifold, fuel pump control module (failed driving down the road, started to overheat and it sits on top of the fuel tank... fire waiting to happen?), coolant line cracked open and leaked, 3 oil leaks, new spark plugs at 40000 miles because one failed, new ignition coils as one started misfiring, windshield washer fluid pump has stopped working, the driver side window now goes down by itself (I've had to unplug the buttons to keep my window closed), and now I'm experiencing random power loss... Total cost so far in 10 months? $6,000!!!
Oh and with VW direct injection, my valves were caked in carbon at 50,000 miles. That's a 1500 dollar fix but my engine was already in pieces to fix everything else. Total absolute junk. Not even useful as a paperweight because it will spill its fluids over your paper. I would reckon the 2.0 tsi is one if the worst engines made. Too bad it's not diesel or I'd have VW buy my car back and never touch a German product again. I would sue VW but Texas has terrible lemon laws so I'm stuck with VW customer service doing something about it or notifying anyone who can fog a mirror to never touch a VW product.
So after dealing with the Strong's VW dealership, they are refusing to do a service that says right in the manual they are required to do. Now they are making excuses like their machine was down for a month and now their worker is gone for a month... I am now trying to call VW of America to report this and can't get a hold of anyone. It has been 2 hours... sitting on the phone and it says they are open. This is ridiculous. If this is how they treat customers over a simple issue like a radio code, I can only imagine if I encounter a bigger issue.
The windshield on my Beetle with 4700 miles spontaneously cracked overnight, with no previous stone chips, car crashes or pothole collisions. The break is an obvious stress fracture, coming from the side of the glass and extending into the windshield. Customer Care first said that all defects, including glass are covered. The dealership where I brought the car (who was not really interested in the problem and assumed it was a stone chip before I even brought the car in) sent in some cell phone pictures, and some local supervisor later denied the claim. VW Customer Care refused to tell me who he is or how he made the determination. They told me to go to my insurance company and that they couldn't do anything for me. This was my first VW and it will certainly be my last!
I have a 2012 Jetta TDI and was never contacted by VW about the diesel scandal. I typed my VIN into their website back in November and December and it said there were no recalls on it. It did not say anything about the diesel scandal or the Goodwill package. I recently found out that my car is affected by the scandal and had a similar experience with VW customer service. They have a separate website for news about the diesel scandal and the customer service representative I spoke with told me she didn't know how I would have known about it.
If they truly meant Goodwill toward their customers they would have found everyone who owns an affected TDI by VIN and sent them the Goodwill package. I believe it was solely for publicity and to divert everyone's attention from how badly and irresponsibly they behaved. In a way I'm glad I didn't get the Goodwill package so that I can clearly see what they did and not be swayed to stick with the company for $1,000. I was on the fence about what to do with my car, but after this experience I will sell them back the car and never shop with them again. I am truly disgusted by what they did and what these cars are doing to the environment.
Really not happy! I have received a notification from the DMV that I will not be able to register my 2012 Golf unless I provide a certificate with proof of airbag correction. It states that I should contact my local dealer for a free repair and gives a phone number to call if problems occur 1-800-242-4450. Well the dealer acts as if it's not their problem and the operator on the 1-800 "help" line says he has never heard of this!!! I was instructed to ask the DMV what I should do!!! Really!?! I paid $30,000 for a 2012 Diesel Golf that now has an airbag that can kill me and a total fraud in the emissions category!! I have no faith that VW will make good. So very disappointed. I will never buy a VW again.
I spoke with someone at VW customer service on the phone July 1st, 2016 who assured me that I could make a payment through the automated system via telephone on July 4th at 8:00am. I was hung up on all day yesterday and now it is July 5th 10:20 EST and I cannot make a payment via online or through the automated system. The customer service rep told me my credit will not be affected. This is UNACCEPTABLE. Now going on 1 full hour on hold with customer service 800 number. Still have not spoke with a live person while I am calling the automated number as well.
Normally, my car payment is due on the 4th of each month so I tried to make my payment through the automated system on July 1st. They have been performing "system maintenance" for 5 days now. I am giving 1 star but if I could give 0 I would. Never buying a VW again and it's a shame I've had 3 and like the cars but this is not worth the stress and horrendous customer service or lack thereof.
2013 Volkswagen Passat TDI - Had this car for one and a half years. The check engine light recently popped up, and it hurts to say that I had to pay $1,300 to fix the issue that I had. It seems like a lot of people had the same problem, which is kind of BS for this to be happening so soon. I wish they would recall this AdBlue heater problem since VW has recalled about everything else!
I purchased my brand new VW TDI in May of 2015. The TDI scandal was announced only a few months after my purchase. The following Nov I received a letter about the Goodwill package Volkswagen was offering as long as you register your vehicle... Information they clearly had!!! I immediately went to the site to register my VIN. Their site continued to freeze after the input of the VIN #. I continued to try several times a month with no luck. In Jan 2016 I emailed VW with my concerns AND my vehicle information. It took over a month for them to get back to me and inform me that there was a high volume on their site and to keep trying or try another browser. REALLY? I kept trying every month several times different computers, iPads and phones... no luck.
I finally got through on June 30, 2016. The response I got was "Congratulations! Your vehicle qualifies for the Goodwill Package. Unfortunately, this registration is closed". I called VW customer care, and after being on hold for over 30 minutes, the agent informed me that there was nothing he or VW could do because I had "ample time" to register my vehicle. I was told I should have called their customer care department at an earlier date (they are only open from 9am to 5pm Monday-Friday) and they could have "walked me through" registering my vehicle. I work during those hours and don't have time to sit on hold for 30 minutes!! I know how to use a computer!! They are still offering the package, just not on MY vehicle!!!
I was not allowed to speak to a supervisor and was told that VW was "very firm on not extending the program past the cut-off date". I want to know how many others had this problem? Was this just a ploy to lure us into not bad mouthing a company who purposely defrauded their customers? Are they still pulling scams on us? Should I file a suit for this $1000 package?
Spent a lot of money at the Parkville VW Dealer on a AC Compressor, timing belt case, and new serpentine belt. Labor rates went up because it was considered a "large job," which I find ridiculous. After putting everything back together, they went for a test drive. Found the AC was still not working. Called me and stated both refrigerant lines had a leak on them and they would have to be replaced. Wanted an additional $1,500 for the labor and parts. Fortunately, I said no and denied it. Had them put the car back together and I would drive without A/C. Took the car to a mechanic with 20 yrs. After some research, he found that there were no leaks in either of the refrigerant lines. But, what he did find was that the VW Qualified Tech (@$145/hr labor rate) overcharged the A/C system by almost 250 grams. I went from almost paying $1,500 to paying $80. Drastic difference. Absolutely ridiculous. More like unqualified tech.
Not only was I upset about them overcharging the system, but when I called VW and told them what they did, I asked to speak with a manager. Service guy told me he was not available and that he would return my call. Still to this day after numerous calls, I have not heard from him. I lodged a complaint directly with VW America via their website. Still have not heard from them either. Not hearing back from anyone and taking ownership on their poor service is actually make me more upset than anything out of this whole experience. This will be my last VW I will ever own because of this horrible experience with this car and lack of taking responsibility by VW. Buyer beware. Do not buy VW. Tons of other better, great vehicles to buy out there.
I bought my Volkswagen eight years ago and have put about 100k miles on it. I admit that I love driving the car, but I am very dissatisfied with Volkswagen's customer service. I recently brought my VW in to my local dealer for routine service and maintenance. I understand that VWs are expensive to service and fix, and I understand that my car is getting old. However, the dealer I brought my VW to ended up breaking a bolt while changing my brakes, thus requiring a bunch of parts to be replaced, and they want ME to pay $1200 to fix it!
I've been arguing with the dealer for days to no avail. I got in touch with Volkswagen customer care in hopes that they would help me. They do call themselves "Advocates," but they are no help at all! The case manager, Jennifer, I spoke with basically said that Corporate VW can't do a thing to help me because each dealer is independently owned and operated. What they should have done is agree to reimburse me these costs if they couldn't get the dealer to fix my car for nothing, as they should! What good are these people if they can't do anything to help?? This whole situation has been ridiculous. I am never buying a VW again and dealing with this nonsense.
I purchased a 2014 VW Jetta last year from the dealer. My first time in for service was recently. I was not impressed. I had some minor complaints about parts not working up to standard. Without getting long winded, the gist of the story is, everything seemed to be an issue and not under warranty for whatever reason, blah blah blah. I had owned a Mazda for years prior, and never had ANY issues with warranty work being done. Even the smallest complaint and they fixed it right up, no questions asked. I don't care how good they think their vehicles are. This resistance at the service counter will not deter me from a future purchase of a Volkswagen product.
I own two VW vehicles, one is a VW Eurovan that recently have to replace 4 tires because they were splitting. According to my local VW dealer Dick ** they don't deal with tires. After I complain, they agree to check with their tire supplier and agree that the tires have some splitting due to some defects. Two weeks later I still waiting for the service manager to give me a resolution to this problem. After I contact him by email he respond, "That is very typical waiting process." They forgot that when I purchase the tires at the dealer I paid in FULL. So far my tires went to the supplier on May 20th 2016, no answer yet.
My next one is about my VW Jetta Wolfsburg Radio. Yesterday my radio stop working, no sound or power. I went online to check if there is a solution to this problem like a bad fuse and to my surprise I found out that this problem with the radio is very normal. Today I call VW of America and they say that unfortunately my car warranty expired and I have to fix this radio out of pocket. I exposing that to a VW customer that is been buying cars for more than 14 years is a shame to hear such a poor customer services. I was just thinking about buying a new VW Touareg. After this experience with VW of America and my local VW dealer I will change car brand after all competition is there to pick a better experience and representation.
I have had the worst customer service experience with VW. I bought a brand new 2013 Passat in March 2013. Since the first day I have had an issue with my car pulling heavily to the right. My car has been in for service 10 times over the last 3 years to try and resolve the issue. VW has done sub-frame shifts, replaced the control arm and tried numerous things but cannot fix it. They are refusing to help me resolve this issue. They do not truly stand for a "Great Driving Experience" - they really have zero interest in helping.
We returned our leased Volkswagen early as encouraged by their website saying you could "return up to 90 days early on lease". The car had no damage except a missing key which we paid the dealer for. The mileage was half of that required by the lease term. A detail which we had not thought about as we had never leased a car before.
We also paid a "drop off charge" as we were told would be required by 2 dealers we brought the car to--DEEL motors in Miami and Esserman Volkswagen in Doral. It was a substantial amount which we paid Esserman but thought that charge should have been revealed as part of the agreement when we leased the car. Now the charge collected by the dealer appears as unpaid on our credit report. We called Volkswagen who is telling us that they did not receive this money from the dealer and a year later WE need to go to the dealer and tell them they need to pay Volkswagen credit. The reason Volkswagen tells us is that the dealer is independent so THEY can't require the dealer to pay. When Esserman pays Volkswagen the charge will be removed from our credit report. We feel that we already paid the fee and since Volkswagen requires it, it is up to them to collect it.
My vehicle broke down in Florida on a vacation there. I was given roadside assistance as part of their goodwill to the owners that were lied to about the diesel vehicles. The actual dealership that caused the problem covered the cost of the repair but I was told I would be able to go thru roadside assistance trip interruption to get back cost of hotel, gas, food etc. that was incurred because of this. Now after submitting all my receipts that I was told to do I am now denied that because its not a repair that is covered under the new vehicle warranty - that it was the fault of a dealership so they are saying I'm out of luck. I've owned 2 Volkswagens and if they don't make good on this, this one will be my last. None of this was my fault - its the fault of Volkswagen. I did the right thing. I got a tune up and got screwed once again by Volkswagen.
I purchased a 2013 Volkswagen Passat in February 2013 which just turned three years old. I have had several recalls and none have become available. The warranty on this vehicle has just run out and I am having some of the same problems with the brakes while the car was under warranty. I am also having issues with the door locks. Whenever I stop at a traffic light or stop sign, the doors lock each time. I can hear the clicking. I took the vehicle into Napleton's which is located in Champaign, and I was told that it would cost me $457.00. Of course I was upset. I then asked for the contact information for Volkswagen's Customer Care and I ended up getting a number online.
I began this call 1 hours 12 minutes and 30 seconds ago. No one has picked up the call yet. I am not sure why I am having these issues after the warranty ended. I plan on writing a letter. Let's see how that turns out. I would say to you, if you choose to purchase one of these vehicles to ensure that everything is covered by having the service department at your dealership check it and document it. I have no intentions of paying Napleton's $457 to repair a problem that they should fix for free. If I have to pay, I will take it to another dealership to get it repaired. I will definitely think again before I purchase another VW.
My engine died on my car with only 73000 miles on it. I was told the balance shaft seized up with no reason why while I was driving it. Luckily I was not in an accident as my car just died in the middle of the intersection. When I called the VW headquarters, they said since it was out of warranty they would not financially assist in any way, despite the low miles and regular maintenance. The 2009 VW Tiguan has multiple issues and would not encourage anyone to ever buy this car, and at this point I am not sure I will ever buy another VW ever. It's unfortunate that they don't stand by their known vehicles that have obvious issues.
If I sold you something and you spend 30k financing it I would be happy businessman and you a happy customer because you got what you wanted. However if you came back to me because the 30k product was not as advertised, not functioning as it should, I would offer you a refund and my apologies because that's how you operate a company. The customer is always right because without them you're not in business. However if I took the VW approach, I'd be asking you the customer to keep calm and explain to the customer that 30k is really an irrelevant amount of money. I'd tell you "Oh we will fix it for you" and "We appreciate your business and thank you for choosing Volkswagen. Have a nice day." I'd be rubbing my hands and snickering as you walked out the door trusting me due to the long history and reputation of my company (VW).
Yet days pass into weeks and you keep coming back week after week asking me if I fixed this 30k item and I do not offer anything except the same old "We appreciate your business and thank you for choosing Volkswagen." The next month you come back and I say, "We appreciate your business and thank you for choosing Volkswagen."
Maybe somewhere in three month after this, I sense you are getting angrier every time you come back cause I do nothing to fix it for you but just tell you again "We appreciate your business and thank you for choosing Volkswagen." Yet now I understand I must mellow the mood so one your twentieth trip back to my store, I offer you 1000 dollars on a visa card and 1000 dollars to spend on my full array of cheap Chinese made VW garbage accessories that the dollar store would sell and tell you "We appreciate your business and thank you for choosing Volkswagen." Snickering and rubbing my hands as I just gave you back a little of the interest you paid me in form of a gift and you were dumb enough to take it. Now I conned you twice and bought some time.
6, 7, 8 month go by and you've had it. You just spend hours on the phone calling VW being put on hold, holding and waiting until you can get some answers but all you get is idiots that don't listen to any word you have said but rather wait for pauses in your rant to say 5 words. Oh, well we do apologize other than that it's the same mundane old "We appreciate your business and thank you for choosing Volkswagen." They say nothing else, nor stray away from a a few lines of text that they have been assigned and deemed intelligent enough to handle. "We appreciate your business and thank you for choosing Volkswagen."
Meanwhile, I've collected another bonus check as CEO and have no intentions of dealing with you again and for me business is great and you - well you are just another customer. The end! My name is Robert **. I have bought two Volkswagens for my family, both affected by the recall, and trusted the company as I am from Germany and grew up with these cars. I've owned many VW over the years. At the end of the day it's not about the emissions or the problems that happened with the cars. Things happen I can understand! It's the the way you VOLKSWAGEN have handles your customers and treated us like worthless, irrelevant **. I hope you know that I will never buy one of your cars again due to your lack of respect. To think that today May 25th 2016, I just paid another 1000 bucks for my two financed. This really ticks me off. I'm just doing it to protect my credit score so I guess you got me by the balls!
The intake manifold has failed on my boyfriend's 2010 CC sport. This part has an extended 10 year/120,000 mi warranty on it. His vehicle is just outside of that warranty in mileage (121,500) and they won't do anything to ease the cost of replacing part. The whole reason they extended the warranty was because they expected the part to fail within 10 years, and it's definitely less than 10 years old. Because other car manufacturers would take this into consideration and do some type of prorate of split the difference in parts & labor or something of the like, we called and asked them to do this.
And they just don't care. No reason to build brand loyalty, I guess. Every time we've had to deal with them, it has been a head ache - the Takata airbag recall for instance. My mom has a Honda. Honda gave her a rental until they could fix the problem because it is unsafe to drive at the risk of having a collision and being pumped full of shrapnel from your airbags. She got her car back, fixed, 2 weeks ago, though she was in a rental for about a month. When we called VW about it then best response that we could get was why it's safe to continue driving it around. Or how the NHTSA doesn't find it unsafe.
The funny thing is, I research EVERYTHING. And according to everything I found, the NHTSA is who demanded the recall. VW responded with a letter as to why they should be exempt from it. The recall was issued in 2014, and VW just started recalling in February 2016. Shame on this company for caring so little about its drivers & for being so reckless with consumers' lives in general. VERY disappointing. If you want reliability, you may want to go with a less expensive vehicle as they seem to have a better attitude and overall view of customer service.
I bought brand new Volkswagen 2010 from dealership in Kansas City. It was serviced regularly by the VW dealers. One evening, I came back from the work, parked the car in my driveway and next morning, the car would not start. I towed the car to the service center at the dealership and they say it needs a new motor. A 74K mile Volkswagen needs a new motor. I asked the reason and the service manager says oil level was low in the car and the car if out of the warranty now. This car was service by VW dealer in Lees Summit before 3 months of the breakdown, its Check Engine indicator never got turned on, the car does not consume oil and all of a sudden the engine failed. The service center says they serviced the car properly, dealership says it's out of manufacturer's warranty and I am stuck with this expense of $11000. The car does not have a single dent on its body, its trim, interior is all like a new car but the engine is bad.
After spending enormous time talking to the dealership, service center, VW area manager, district manager and all, we concluded that this is the last Volkswagen in my life. And me and my entire family has become a great anti-Volkswagen advocate. Absolutely shameless managers, irresponsible service center and liar manufacturer. We advise all the readers to avoid buying any product of Volkswagen. Buy it if you want to throw away your hard earned money in drain.
2013 GTI Wolfsburg Edition - I leased this car brand new in July 2013. It has been nothing but a nightmare. Two water pumps replaced, radiator leak, two coil packs replaced, it's throwing four codes and will not pass inspection. Now, it's being towed home again because it will not start. I've called VW Customer Care and they are absolutely no help. This car is nothing but a money out and I can't trade it because it has so many problems and I owe 20k on it. Thanks, VW!
I purchased a 2012 VW cc from Michaels in Fresno, CA. Some companies were wanting to pack your furniture or your belongings and then store it overnight and then deliver it the next day. Almost immediately the car started breaking down. We have almost completely rebuilt the car by replacing the battery several times, the computer system, fuel injection system, transmission and now tire sensors. The car was not only prone to breaking down but was extremely dangerous as it would turn off or stall on the freeway at high speeds. Despite numerous attempts to get assistance from both the dealer and corporate I was turned away. I will never buy another VW product again or purchase from Michaels. They make and sell a product that they know is highly defective and subpar. I'm going back to Honda.
Our 2014 leased Volkswagen Jetta broke down in NH in March 2016. We live in Rhode Island. The car was suddenly billowing black smoke and all dash lights were on. We pulled off to the side of the highway, pulled out the auto roadside brochure and called the number on the cover. Their customer service rep took all our information. He took our phone # and said he would make the arrangements for the car to be towed and find a rental car agency that was open as it was Sat night and approaching 9 pm. I received a TEXT from him with the name of the tow company that would pick the car up and that had called the only car rental agency open in the area (Manchester Airport 91.7 miles from our home). He told them we would be there shortly as they were about to close. He provided us with a discount call that they honored. Our car was towed to the nearest Volkswagen dealership Autofair Manchester NH 87.8 miles from our home.
The car was repaired the following Monday afternoon. We picked it up early Tues morning and returned the rental to the Manchester Airport. Per the instructions in brochure we submitted the charges for the tow 79.00 and 221.00 for the rental. We then received 2 denials of reimbursement. The tow was denied because they said we used a tow service that was not authorized. WE did not choose the tow service, the rep at the Volkswagen Roadside Service did. The text he sent me clearly stated that. They denied the rental car charge saying their parameters are 100 miles. We appealed the denials with Customer Service and they too denied both claims. Needless to say it never crossed our minds to ask the rep of Volkswagen Road Service to use an authorized Volkswagen tow service. We asked how they calculated the distance to our home from NH, they didn't know.
We are both in our 70s and had a lease to ensure that we had dependable car backed by reliable customer service in the event of auto malfunction. Obviously this was an assumption on our part. The last agent we spoke with (Martin) at Volkswagen said he was sorry but that's the way it is. The experience of sitting along a busy highway for 2 hours was not pleasant one, but nothing compared to the deceitful business method of Volkswagen. Though we are well aware that Volkswagen could not care, but we will no longer give them our business nor will recommend them to anyone we come in contact with.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
The Volkswagen Auto Group was founded in 1937 in Germany, where its international headquarters remain. The Volkswagen Group of America was established in 1955 and is headquartered in Virginia. The VW brand is now available worldwide, and the company is the world’s second largest auto manufacturer.
- Car-Net®: Volkwagon’s Car-Net® Safety and Security program is accessed through the Car-Net® mobile app, available for iPhone and Android. It alerts owners to required maintenance, helps them find their car in a parking lot and can even unlock the doors. Car-Net® is complimentary for six months with all new-vehicle purchases and for three months with used and certified pre-owned purchases.
- Find a match: Volkswagen’s website has several online shopping tools including a build your own widget that lets interested consumers customize each model. They can also use the Find a Match tool, which lets them enter the features they prioritize and then matches them with the best model.
- Certified pre-owned: Customers who would like to save some money can purchase one of VW’s certified pre-owned automobiles, which all come with a free bumper-to-bumper limited warranty valid for two years or 24,000 miles. Owners who select a Certified pre-owned vehicle also receive two years of 24-hour roadside assistance.
- Driver assistance: VW works to make driving safer by offering several types of driver assistance features as add-ons to select models. Features include a blind spot monitor and back up alert system as well as a front sensor that can automatically break if a front collision is imminent. These features are not available on all models and are not included in standard packages.
- 360 degree views: Online shoppers can view multiple photos of each model on VW’s website and can even see each car from 360 degree. They can also see what models look like in different colors and with different interior trims.
- Best for Volkswagen models will appeal to anyone looking for a European brand in the mid-market price range.
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