Volkswagen Reviews

We purchased a 2024 VW Atlas Execline, fully loaded. The day we drove it home the Adaptive Cruise and forward collision lights came on saying unavailable! Long story short, a year later, tons of phone calls, 6 weeks at the dealership, and still not fixed. They won't do anything to get us out of it or get the issue resolved. Definitely don't care to keep a customer in the brand.

We leased a 2024 VW Taos. 36 months, 7509 miles per year. A low mileage lease. At 7000 miles we noticed the brakes grinding, pulling and not stopping in a reasonable distance. It pulled like crazy. We contacted our dealer and took it for service. The diagnosis was complete brake failure rotors and pads front and rear. The reason for failure was lack of use of the vehicle. A VW requires exercise to prevent rotor and brake pads failure. The rotors were bent and heat damaged. No warranty. Also we would have to replace the brakes every 7000 miles because we do not drive it enough.

Volkswagen's with timing chain are bound to experience a potential catastrophic failures as noted in the class action by Merchant Law Group (MLG) **. One of the sales pitch that VW had with their car was the fact that their card did not have a timing belt, but a timing chain which does not need to be replace. However based on my discussion with a reputable service manager in VW dealership, they are bound to break between 150000 KM to 170000 KM. The cost of repair can sum up between $4000.00 to 5000.00. I reached out to VW customer relations and spoke to Neiha (one of the customer service manager). What a waste of time. If you have not yet experienced this issue with your Tiguan or any other model noted in the class action, rest assured you are going to face it sooner or later. This issue should be complete recall by VW. I suggest you sign up for the class action and let's re-open the case.

I strongly advise against buying any Volkswagen vehicle, especially the 2024 Taos. I was involved in an accident in February 2024, and my vehicle has been sitting at a body shop ever since—waiting for parts. It’s now been over four months, and there are still no updates or timelines from Volkswagen. I’ve contacted Volkswagen customer care multiple times, and the experience has been nothing short of frustrating. They are unresponsive, unhelpful, and completely disconnected from what’s happening with their parts supply. Meanwhile, payments are still being taken for a car I haven’t driven in months.

I actually wrote Volkswagon and they gave me a bunch of policy and procedure we will work with the dealership. I wrote them to tell them how extremely far in life they put me behind because I still don’t have a dependable car. I leased a Passat which is no longer on the market, that I had planned on buying. But the compressor in it blew 2x in about a year along with multiple problems so I rolled out of that lease into a Tiguan, because I had days and that was one of the few cars left on the lot.

This is first Volkswagen and I am HIGHLY DISAPPOINTED. 2021 Volkswagen Atlas and the hood cable dance latch broke while I was traveling creating $$$$ of problems. After research I learned this to be a common problem with this year model. It happened 2024 and after many attempts to contact Volkswagen I was told there was nothing they could do. Truly disappointing to find a manufacturer not standing by their products.

Absolutely unacceptable. I had my rear brake pads replaced at 22,464 miles under warranty due to premature wear—something even the dealership documented as “outside of spec.” Now, barely 11,700 miles later, my rear pads are already down to 4mm and no one is taking accountability. Volkswagen Customer Care offered zero help, despite this being a repeat failure of a known defective part that was supposedly fixed under warranty. Even worse—my front pads were replaced under warranty at another dealership with functional parts at 10k miles, and they’ve had no issues. Meanwhile, the rear ones were clearly slapped on with the same recalled garbage, and now I'm being told tough luck.

I think I bought a lemon. Electrical issues since Day 1, brought car back to dealer many times to get it fixed. Dealer couldn't find any problems, Told me if I keep bringing it back, they will start charging me diagnostic fees. Car is less than a year old. Bad car, bad service. Buy a toyota instead.

My 89-year-old mother purchased a new 2023 VW Taos in 1/23. At 14,000 miles, the car needed new brakes in the rear. $845 to replace brakes and rotors at the dealer. Never in my life have I seen brakes go out this fast. VW says they will not warranty it. I am pissed and because of this, no one in my family will ever buy another VW. In fact, my mother wants to trade the car in for a Toyota or Honda. It's sad this is happening to her but I will talk with my legal counselor to see what if anything can be done. All I can say is beware of VW's.

I bought my 2023 Tiguan brand new from your dealership, and ever since the first oil change, I’ve had problems with the oil level dropping around every 3,000 miles. The first time it happened, it was 2,000 miles before the oil change was due. I spoke with the service manager, and he told me it was normal. But the problem has continued ever since.