
Volkswagen Passat Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Volkswagen Passat
The Volkswagen Passat is a large 4-door coupe that's marketed as a family car. Read more Volkswagen reviews to learn about other models.
Volkswagen Passat Reviews
Filter by Rating
- (25)
- (8)
- (6)
- (33)
- (114)
Popular Mentions
- 4,895,222 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,895,222 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 23, 2009
I have a 2001 VW Passat with oil sludge issues. The oil pressure stop engine warning lights have come on at 50,000 miles, 60,000 miles and 75,000 miles. My mechanic has flushed my engine twice, replaced the sensor (didn't work) and I may need to replace my engine. VW has denied my warranty extension based upon my lack of receipts showing maintenance/oil changes.
Reviewed June 19, 2009
As many others have complained I know, I have a $2000 Passat; and my driver's window just wouldn't roll up one day. When I tried to roll it up one last time, half the window fell into my door. So the window was half up and sideways. I am furious, because I've been told that it's going to cost me $400-$700.
Reviewed June 16, 2009
My Volkswagen has serious engine damage due to oil sludge and all the dealer has to say is, “Would you like to purchase a new car?” My car would not have serious engine damage if it was not for the oil sludge. I also have another Volkswagen Passat. Always, there has something wrong with it and I wonder if the dealer sold me a lemon. The Passat is a beautiful car but they are constantly breaking down and Volkswagen gets away with it.
Reviewed May 13, 2009
Reviewed May 13, 2009
Reviewed May 10, 2009
Reviewed May 7, 2009
Reviewed April 30, 2009
Reviewed April 5, 2009
I am the 2nd owner of a 2001.5 Volkswagen Passat. I purchased the car with 37,000 miles on it and had no problems for 4 years. Then the car left me sit hours from home. I towed to my local Volkswagen repair shop and spent $3,000+ on a valve replacement. The valve was chipped and the piece missing was never found. I have the valve in hand. I was told that the chipped off piece went out to the exhaust.
Today 4,000 miles after the valves were replaced, I have the same issue. Car has no power and the smell of gas coming from the exhaust and the car is sputtering just as before. I just can't believe that another valve has gone out after I was told that the other were fine and did not need replacement. Car is at the garage and I will be asking for a complete repair at the cost of the garage. With only one vehicle, I am forced to rent a car to get to work which is an additional expense that I cannot really afford. But I need to work and get paid so, I must eat the rental fee along with still making a car payment on top of a huge repair bill for faulty valves.
Reviewed April 1, 2009
Heater core failure - I own a 2002 Passat. When I purchased the car used, it had a musky smell inside. I asked if it had been in a flood and they assured me it had not been. Windows seem to have a film on them at that time. I was told the previous owner was a smoker. The smell continued to get worse. The car is now undrivable due to antifreeze vapor filling the passenger compartment. There is also hot antifreeze dripping onto the passenger's legs.
Reviewed March 23, 2009
Reviewed March 20, 2009
Reviewed March 9, 2009
Reviewed March 6, 2009
Reviewed Feb. 25, 2009
Reviewed Feb. 25, 2009
Reviewed Feb. 23, 2009
Reviewed Feb. 23, 2009
Reviewed Feb. 23, 2009
Reviewed Feb. 4, 2009
Reviewed Jan. 28, 2009
Reviewed Jan. 22, 2009
Reviewed Jan. 14, 2009
Reviewed Jan. 12, 2009
Reviewed Jan. 7, 2009
Reviewed Jan. 2, 2009
I am an owner of 2003 VW Passat with 1.8L Turbo engine. Oil pressure warning light came on at 120000 miles. Towed to the dealer, found that the whole engine has to be replaced. At 120K? Browsing the net I found about the now famous sludge issue with this cr_p engine. Contacted VW, they told me that since I have proofs of oil change for only last 50K (shop that did it before went out of business) they won't cover this problem. Even though I mention that since this engine is a lemon from the very beginning and regardless of normal oil changes it still goes bad, VW rep didn't want to accept it, of course. Now I got stuck with a piece of German junk. Wonder what happened to that supposedly famous German craft? For sure, will never buy any German car again..
Reviewed Nov. 18, 2008
Reviewed Nov. 13, 2008
Reviewed Oct. 30, 2008
Reviewed Oct. 24, 2008
Reviewed Oct. 15, 2008
I have purchased a VW Passat 2003 1.8T in December 31st 2006. The car had then around 28k miles. At the actual time the car has around 67k miles. Driving around the sign STOP link on my screen. I took the car into a VW dealership and they told me it has a ENGINE SLUDGE problem. They said VW might or might not pay for the damage. I purchase the car as a certified used car from VW Fort Myers. It means I do not have any receive for services before that time and VW is responsible for it. I have taken my cars to service and recalls to VW Naples, VW Fort Myers, Walmart Naples, Calypso Naples, and other two companies down in Naples for Oil changes. They have all the receipts. I kept only some of those, but I am sure that I can obtain copies of all of them. I just need to go to those places. I am in Illinois now so, it has been difficult for me to get them.
I gave the ones that I have to the dealership up here that is servicing my car. They are saying I need to give some more. I have call calypso and they faxed to the dealer their copies and Walmart did the same, as well as Naples VW and Fort Myers VW. Result that none of these oil changes places have never used Synthetic Oil, but regular. VW said they won't pay for the SLUDGE because the correct oil was not use. VOLKSWAGEN NAPLES AND FORT MYERS never used synthetic oil, so if they are the dealers authorized by VW how I supposed to know different, they are the experts. None of the others places never use never synthetic oil.
Reviewed Oct. 7, 2008
2000 Passat, at 60k, oil leaked into the cooling system. Fixed, then went another 60k. 15 check engine lights - each with a $100 price tag, each time a different sensor. 2005 Passat 4Motion. 40K - ignition coil. 95k oil leaked into the cooling system. See a trend? What are the chances that one person would have 2 Passats that had the oil leak into the cooling system. Freak accident or faulty engineering. I have asked to talk to a Regional Manager, but no success.
Reviewed Sept. 30, 2008
My 2005 VW Passat has been in the car dealer shop 5 times since 44,000 each time becuase of OIL pressure low stop engine and ignition coils and N80 value. It's all a cover up to get the car over the 50,000 mile warranty. Now it is at 60,000 and VW customer care says too bad , VW dealer says pay another $600 in diagnostic and repair, and Better Bureu says too bad over the warranty. The 2006 has an extended warranty by the MFG due to same OIL LIGHT issue.
$1200 - car still not operational VW towing not covered unless back to the dealership - what a scam! I need to get rid of this piece of lemon crap.
Reviewed Sept. 27, 2008
I bought a certified Volkwagen Passat GLX 4 motion. And 2000 miles later it went to 0 oil, took it to the dealer got it filled up and another 2000 miles 0 oil again, again took it to the dealer have them take a look at it and then they say keep it under observation, and that I should bring it back after the oil reaches a certain level. I take it back they put some oil in it and say that everything is normal, bring it back after 5000 miles. Now if the oil levels go to 0 after 2000 miles, I will be there before that right. But as my certification expires in another 5000 miles they are trying to avoid me.
The next time he says it is normal for VW Passat GLX 4 motion to burn oil. I see on the internet that many owners of beetle also have the same problem. The car is burning oil and I am scared that I am sitting on potential engine problem. State Consumer service says I should look for others with the same problem who may have already filed a law suit. I am looking for people with the same problem and see that if we have any legal rights, and ask VW to set things right.
Reviewed Sept. 4, 2008
Oil cooler pumping oil to Coolant system.
$1500 cost of repair.
Reviewed Sept. 3, 2008
I bought a 99' VW Passat about April 08' and I should have listened to people when they said oh VW's are good cars... But they always have something wrong with them. I wasn't expecting THIS. First it was something minor like two tires with slow leaks. Then my front passanger window came off the track and FELL completely into the door and my regulator broke (still haven't gotten it fixed- but I got it back up for the mean time), also my brakes are going out, my alignments off, all things I was eventually going to fix.
But now my car is shaking, awhile back my check engine lie was flashing but eventually turned off after a day. Now it is back to flashing and when I'm driving it's shifting but seems like somethings... wrong. Sometimes it feels better to switch into manual from automatic but when I'm on the freeway and need it in 5th it skakes a lot more. Also when going uphill it doesn't want to and I have to push completely down on the gas just to get it to move.
I still do not know what's wrong with it and do not want to take it to a dealer and end up paying hundreds just to see what IS the problem and have it unfixable. My job is closing soon and I do not know what will happen to me once it does I still owe 3000$ on the thing. I will never support VW ever again.
Reviewed Aug. 15, 2008
I have a 2004 passat, at 45000 the oil light come on -STOP ENGINE. The same issue as many other car owners I have been reading about. After 3 months of trying to find out the problem, changing oil every 2000 miles. Then switching to synth., changing that every 3000 miles. I got the right VW dealer rep to help. VW extented the service for this problem, they replaced the oit purge valve sensor and and seems to be working. I am now at 4000 miles and no problems.
Reviewed Aug. 14, 2008
I bought an 06 VW Passat. The car has been back and forth to the dealership approximitly 20 times in two years. In Januarey 06 I filed with the BBB autoline and have just reopened my case. The car just continues to have problems.
I have to take the care 50 miles each way and take time off work.
Reviewed July 7, 2008
oil pump blow out , sludge build up in my 2003 passat vw
$1600.00 to fix
Reviewed July 2, 2008
This happened to me. I was in the car. In fact there was damage to my car twice due to the heat shield, once due to negligence on VW's part. They had repaired the heat sheild and three days later on my way home from a business trip on the NJ turnpike, the heatsheild they had just repaired fell off and under the right front passenger wheel at around 65-70 mph. The car swerved all over the beltway, it was a miracle I was not killed and that trip my son was with me. When I got back into Baltimore, I called the dealership and left a message for the manager of the VW dealership, James A. and no one ever returned my call, nor did anyone else.
With regard to the initial damage to the VW (the fire and recall notice) this happened on June 30th 2006, about 3 months after purchasing the car from Carmax, who lied to me about the car from the beginning. But the car caught on fire due to the heat shield( information given to me by the repairman At VW), the fire department was called due to the fact that the car was already in a parking garage (nearest place to pull over in the city). Fire department busted windows out and used a full truck at the scene to put out the fire. There was major damage to the car and it never acted or drove properly after that, Carmax and VW both have denied any replacement parts, anything in anyway. VW offered to honor the recall notice today and send me a loyalty voucher for $1,000 towards the purchase of a new VW.
I have spent $$$$ repairing things on that vehicle but usually things to do with the emissions and sensors, electrial stuff, sometimes windows dont work right even..there is a switch that went bad after the fire causing the car to have to be started in neutral about 30% of the time. It runs rough now..nothing fixes that. Carmax never had the time to try...even though i had paperwork from other repair people saying the issue with starting the car was there and even one saying what was wrong with it.
My point is this you cant get a car, after 3 months, have a fire and your insurance will only fix visible damage, so the people that should be held accountable are the warranty holders--Carmax and builders--VW. The warranty at VW was up with the original dealer and they did not say anything about the heat sheild @ that time.Carmax refused to help as they came out and started the car, did not have time to try it over and over. Extended warranty ran out car got worse.
Economic damage- I would have to get a list but my deductible for the original incident $250.00, not sure if I had car rental then..so any rental expenses, I think there were. The heat sheild fell off the second time it was replaced and that caused the tie rod to break..all this should be reimbursed around 500.00. Some of the things have never been fixed that are wrong. I just deal with it. I start my car in neutral, when I roll my window up-it goes down, sometimes the LCD works , sometimes it does not (that started after the fire), all the constant repairs and loss of power, car just does not run like it did when I bought it before the fire. It drives. Worst experience of my life with regard to any vehicle.
Reviewed June 26, 2008
2006 VW Passat 2.0 Turbo. Essentially the same experience as JP from Texas. Break problems reported year and a half ago. Breaks reportedly fine. Recent check-up, no mention of break problems despite reporting a noise and delay in break response time.
Last week I found myself in bumper-to-bumper traffic. The traffic let up momentarily and everyone zoomed ahead, only to stop suddenly. My aforementioned suspect brakes failed me, causing a 3 car accident. I am now charged with careless driving. I won't even get into the economic damage as it upsets me greatly and the matter is unresolved. Thanks a lot VW.
Reviewed June 20, 2008
Lets see in the course of one week my leased 2008 passat had the following problems: Suddenly the car accelerated for no reason and I now have a bruised rib. Im a very cautious driver and out of nowhere BAM. Next the passenger side window decides to not work anymore. No obstructions just dead control. And finally the ignition conke dout at a traffic light and I had the joy of calling triple A at rush hour. Im so unnerved by the car suddenly speeding up that I just wnat it gone.
Reviewed June 17, 2008
Purchase VW Passat 2003 1.8T 4 cyclinder Pre-owned. 03/10/2005 Oil Pressure Light came on took it Reydel VW in Edison NJ. Oil Sludge Problem. Repaired Engine. 06/04/08 oil leak, took car to Linden VW, said need new Turbo. Installed new Turbo cost $900.00, 06/09/2008 Oil Pressure Light came back again towed to local Auto Service, In the garage with the same Oil Sludge Problem. VW will not do anything with this on going problem with their 1.8 Turbo models.
Reviewed June 16, 2008
Well, let's see. I am down 2 ignition coils, and multiple A/C problems since we purchased our 2005 Passat. From the number of comlaints I have seen on this board about the ignition coils, I am very surprised that there has not been a recall on this problem. The VW slogan should change from Drivers Wanted to Suckers Wanted. On top of the coil problem, my A/C has not worked correctly in the last 2 years. I had aspired to purchase an Audi TT in the near future, but you can forget that. I suspect the higher the price of the car, the more costly the repairs will be. The Saturn Silstice is looking good right now.
Reviewed June 13, 2008
We purchased a 2004 VW Passat with 21,000 miles on it in 2005. Do not buy one of these cars. This car is a lemon! After not even having it for two years the lights blow out twice and have to be replaced and of course only VW dealers can fix them because no one else can figure how to. This is the first of many issues with the car. In 2007 we spent $750 getting the car fixed because of some really weird issue that arose with the break line. Then starting in March 2008 the big problems started rolling. Abouth two days later the car is overheating and not giving any signal.s The cars just starts flashing instructing us to stop driving and showing engine trouble.
Two days later the car is totally overheated and we are driving in a residential area so we weren't driving that fast. Maybe 25 miles an hour. So we stopped and checked the manual. Make a long story short we got the car to Volkswagen dealership and they told us the water pump broke, the thermostat and two fan were the problem. This cost us $1700. Then right now in June I am driving down the street last week residential area again and the car just stop going. No notice. My foot is no the gas and I am trying to figure out what is happening so I pulled over while it was still moving and stopped. First it shows me a dead batter sign so I check and all the lights and radio are on. All power controls work as well.
I had to get the card towed to the nearest repair shop where they told me the timing belt on my car was broken which is really strange because the car only has 80,000 miles on it. this was going to cost $650. He goes to repair and then calls me back and says that the bigger problem is that a bolt off of my tensioner which connects to timing belt broke off into engine head. This is $3500 worth of work. So then he tells me that for this car to need a timing belt just doesn't make sense. I agreed and then he asked me when was the last time I had my car in the shop and where. I told him in March and what they did and he told me that they are responsible for this repairs. The tensioner was moved and not put back properly and that this is what caused the bolt to break. He also informed me that in order to fix water pump and fans they had to move this part.
I called VW and they told me to bring it in before they would acccept responsibility. It was towed to VW and they told me that they were not liable for these repairs because they didn't work on this part of my car. They just moved it. In mean time I am looking at $3500 in repair cost and still have no car because my car will be in the shop for about 2 weeks and they never have any concrete answers and I know that this is there fault. We took our car to VW for oil changes and they love to have the opportunity to give you the long list of things wrong with your car and this was never a problem before and now all of a sudden all of the valves in the engine are bent and of course they tried to have me trade the car in but I can't because they are saying that the car is only worth $5000 and I still owe money on the car. I don't know what to do or who to contact.
Reviewed June 12, 2008
In 2006 I purchased VW Passatt with Smart Key System. Prior to purchase I explained I was nervous with cost of key replacement in case I lost it. They said it would only be $65, so I purchased the car.
I lost the spare key and called in early 2008 and was informed replacement key was $300. They sid they have conrol over price increase - it is set by VW of America. Volkswagen of America 135 Chestnut Ridge Rd Montvale, NJ 07645 (201) 802-0004
Reviewed June 1, 2008
Car has had multiple problems from failure to start for continued unknown reason. Fuel pumd failure with final recall after I was told by the company that there was no recll and I had to pay for it out of pocket. Now the car has failed due to failure of oil pump
Reviewed May 22, 2008
I bought a 2000 VW Passat and since then have had oil burning and several other problems. I have had a whole engine overhaul done. Its my first and last passat!
Reviewed May 21, 2008
In 2004, I purchased a brand new 2004 VW Passat. On or about the year 2006, my first ignition coil failed. My car was out of power in a second. I was stuck in the middle of the highway/bridge during rush hours. I was horrified, thinking at the time, I may just get hit very soon. My car was towed to VW dealer and they notified me that it was the coil problem. Less than a year passed, in 2007, the other coil failed. This time, better luck, I was still able to drive, but with very little power. Then here we go again, now in 2008, my other coil failed. The service manager advised me that usually when one coil fails, he recommends that we change all 4 at the same time, but since warranty would only cover defective coils, he doesn't encourage you to change it. Since I have 1 more old coil in this case, I am not going to risk my life. I asked for my remaining coil to be changed regardless. This is not to the end of it. I was called back advising me that I would need to pay out of pocket cost for a software upgrade for my car since my extended warranty only covers for mechanical. They will not be able to diagnose my car unless they upgrade the software first. I called VW customer relation and they refused to do anything about it. I am so upset with the overall VW. At this point, I have no trust in this company and am pretty sure that there are so many of us out there that are facing the same problem.
Reviewed May 2, 2008
Last fall the window on my 1999 VW passat fell into the door. A regulator needed replacing. Just this week the same thing happened on another window. After internet research it seems clear this is a problem in VWs.
Reviewed April 29, 2008
I bought a VW 2006 Passat from a Buick/GMC dealer. I had the vehicle inspected by a VW dealer before purchasing the Vehicle. A month later I was involved in a sudden breaking situation where the vehicle infront of me stopped suddenly at the light in a 35mph zone. I braked too, but my vehicel didnt stop in time . I was well behind him, at least 50metres, going at around 35mphs. It bumped into the mini pick up truck in front of me and front Grill and bumper buckled a bit and all of that had to be replaced. It was very shocking that the vehicle didn stop for such a normal braking scenario. My insurance company took care of the body repairs are Caliber Collision center which cost aroudn $5000. After I got the vehicel back I immediatly called VW america customer service and reported the incident. I described my situation to them and they asked to be check my brakes at the nearest VW dealer. I took it to the VW dealer in town. He certified it was fine. But I was not satisfied even after the dealer checked it out and told me everything was fine. because everytime I braked there was definitely a delay or slow reponse in braking. Then 10 days ago I had taken my vehicle to get it checked for a bad battery at the VW dealer in town, the same one who had checked the brakes. My battery was replaced and the service engineer told me they took care of some Recall as well. One thing I noticed after I checked out my care was significant improvement in the Braking. It was awesome. It responed so quickly and I felt very safe.Then I called the service engineer to find out what was the recall and he told it was a Brake Recall . I checked online and found that there are Brake Recalls for 2006VW passats, which could lead to increased stopping time during braking. Thats when i realised that I definitely needed to take this issue up. 4-5 months of driving in fear and unsure of whether the vehicle would stop or not was terrible. Please let me know if this is a case for a class action suite and compensation in any form.
Reviewed April 7, 2008
I purchased a 2006 VW Passat. I only had the car for about 4 months when the check engine light came on and said stop oil pressure. I pulled it into a super lube and it began making a loud noise. My winshield washer has never worked and at 50,000 miles I had to replace the CV Joints. I am now being told that the car is out of line and the brakes are bad. Today I find out there is a recall on this model car. What can I do?
Reviewed March 26, 2008
My car is inoperable at this time, VW has not given me a quote to replace the engine as of yet. I have been told however that this will all be my responsibility, that VW will not stand behind this product. How absurd!!!
Reviewed March 15, 2008
I took my 2004 V.W. Passat to the dealership because the oil light came on and STOP IMMEDIATELY began to flash. The dealer said there was oil sludge in the motor and needed repair at a cost of $2800.00. I did not get the repair because I wanted to check with another repair shop for a better price to fix the problem. I went online to check for complaints and found out there are several others who had this same problem out of their passat. I am outraged that this defect in the automobile has been passed on to the consumer to fix when the dealers know its a defect in their automobile.
Reviewed Feb. 10, 2008
2005 Volkswagen Passat has had spark plug coils burn out 3+times and has cost $500.00 each time plus towing to be fixed. This has all taken place in less than 80,000 miles. The problem has not been addressed by volkswagen and it appears that there has been several hundred complaints.
Reviewed Feb. 5, 2008
I purchased a 2001 vw Passat from a dealership with about 140,000 miles on it. I drove it for about two months and one day when I was driving to work the engine light went on followed by brake stop light and ABS brake light sign with some noise. I spent $1100 to fix the brakes. The dealer is asking $3100 for fixing the engine light issue which I can not afford. I will never buy vw car in my life again. This is the worst car in my life.
Reviewed Feb. 3, 2008
Add me to the list of disappointed VW Passat owners. I bought my 2002 VW Passat in 2005. This is my first car. Everyone thought it was a good car but it hasn't turned out to be. Right from the beginning, a few days after purchase, the check engine light came on. I took it back to the dealership and was told it was the coils and the sensors were faulty. I
left it and when I picked it up, I was told the problem was fixed. A few days later, the same thing. I took it back and again was told it was fixed. After one month, I was told my warranty with the dealership was expired and I needed to take it to a VW dealership. Shortly thereafter, on my first oil change, my oil light began to come on with the ominious STOP immediately. I was terrified. I took it in and was told my oil filter was changed. As soon as I drove away, the Stop immediately came back on and I drove it right back to the VW dealership.
I was told I had sludge in the engine and was quoted an outrageous price to fix it. Luckily I called my insurance and they enforced the warranty without any trouble and the $5000 claim was paid with me paying the deductible. Recently, I had the tires changed and noticed a knocking sound when I made turns. In addition, I noticed that the rear passenger footwell was filling up with water. No one had ever heard of this and couldn't understand the reason for it. I had resolved to take it back to the dealership when I got my refund since I didn't know how much this was going to cost and the problem didn't seem so serious.
Well, while driving from the Bronx to the Woodbury Outlet in Central Valley, my car began to shake violently and make the loudest noises as if I had a flat tire (which is what I thought). Thank God, this happened as I was pulling off the exit and not on the hiway since I had three kids in the car and this could have been fatal. My car was towed, I and these kids were stranded a great distance from home and had to pay $130 for a taxi to get back to the Bronx since the trains and bus had stopped running after 9 p.m. I don't know how much this latest episode with this car is going to cost.
I read all the horror stories on-line and can't believe that this could be happening with little to no repercussions to VW who are putting the public and peoples lives in danger. Why isn't there a class action suit? How are they be able to treat the consumer so poorly? I just wanted my story out there to let people know that VW is not a good car and not a dealership you want to have to do business with.
Reviewed Jan. 25, 2008
My own reincarnation of Satan is how I refer to my 2000 VW Passat V6. It was the first car I bought on my own in 2004, with about 65,000 miles on it, under the horribly inaccurate presumption that VW's last forever. Well within a month I was rudely awakened. It started with a small leak. No check engine sign or anything. I took it to a relatives shop and they were booked a week out so I left with the car planning on bringing it back later. So a couple of weeks later my husband was driving on the freeway when it flashed stop and as soon as he pulled over it died. The timing belt had broke and took out the water pump which had blown all 36 valves in the engine. Well that was a nice $2800 repair. Ignorantly, I decided to keep the car because I had already lost so much money on it and figure not much else could go wrong. Boy, was I mistaken. I have had to replace three different power window regulators. And honestly so many other things I cannot even remember. The speakers short out and crackle when it is cold. When the heater is running it sounds like something is burning up so I took it to a shop and they were sure what was wrong. It could be the heater core but that is a $800 fix. So instead they just replaced some filter and tightened the caps on my valves for $90. This summer the check engine light was on so I brought it in and they replace a few switches and hoses or something. All I know is that it cost me almost $500. Not a damn thing on that car has cost less than $200 to fix, even if my dad is doing the repair. Just recently my car stopped running. The engine just wouldn't turn over so first we replaced the battery. No go. Then we replaced the starter which we found out was bad. Then it ran for a good 20 miles. Now it is doing the same thing. That was another $200. I could go on and on with the many repairs I have do to the car. It is no use dumping more money into the worthless piece of German engineering (if you can even consider it engineering.) I will just make the payments and let it sit and rust. It will be cheaper that way. I know I will never recoup my expenses from the worst purchase I have ever made. I just want to warn people that VW's might be cute and perform well for a while at least, but they are not worth it. Volkswagen deserves to go out of business that is how bad their products are. They charge such a high price for inefficiency and unreliability. They refuse to recall most things that should be recalled. I have never had anything cause me more stress than that car. Every time I put a dollar in it, it needs 20 more. I can never sell it because there is always and I mean always something wrong with it. I just want to take out all my frustrations on it with a baseball bat. It would be worth paying off the remaining $6000 with nothing but a pile of metal and plastic left of it. I am especially unlucky because I bought it from a private seller without a warranty. But even with a warranty expect to be without a vehicle while your car is in the shop every few months. VOLKSWAGENS ARE WORTHLESS!!!!!!!!! Please reconsider if you want to buy a VW. They are not worth it.
Reviewed Jan. 21, 2008
I purchased a 2000 Passat 1.8L Turbo,new and thought it was the most well built car i had seen. I did began to notice that repairs even minor ones were a bit pricey but I attribute that to the cost of owning a foreign car. However at about 60k miles I got a STOP message stating that I should not drive the car any more as my brakes could fail at any time. upone going to the shop they said and doing some research ..this turned out ot be a known issue but if the warranty is out, i am out of luck..estimated cost to repair (a faulty sensor)nearly $2k. Needless to say if its only a sensor, i did not get it repaired and the car ran fine..i just had to live with the STOP error on the dash! which is not something i really want to have to wander about..what if there were another real issue? would i get the message?. Now at 90k miles the oil lamp comes on and it appears to be a compression/sludge problem. From my research this looks like a known issue as well.VW wants $2300 to fix a problem with a defect in THEIR workmanship and even more money of course if i have an engine failure . I cant afford this..and like everyone else in the forum, i dont have every receipt for oil changes..I have moved several times since we purchased the car. Asking us to produce the receipts is just wrong..they know it to be a sludge problem no amount of changing the oil would prevent it. If there is a an existing or new class action suit..count me in!! Chris Fox
Reviewed Jan. 21, 2008
My 2005 Volkswagen Passat's engine caught on fire after driving 2 miles. My check enging light started to blink and then I saw my hood start to melt. There was black smoke bellowing from under my hood and I called 911 before my car even stopped. I was on a busy interstate and I thought my car is going to explode and/or be struck by an on coming vehicle. My car is 2 years old. I am renting a car that I am not sure if Volkswagen will pay for. I am surprised that Volkswagen would not recall something like this. I am looking around on the web and I am not the first nor will I be the last to have this happen to.
Reviewed Jan. 9, 2008
I purchased a 2001 vw Passat from a dealership with about 60,000 miles on it. I am 22 years old and this is the first car I bought on my own. I drove it for about two years and one day when I was driving to school the oil light went on followed by a horrific grinding noise. I had it towed to Howard Cooper VW in Ann Arbor, Mi and they told me the engine was shot and a new one would cost $8,000-$9,000. The problem the dealership told me was thats its an engine sludge problem and VW offers an extended warrenty for the problem. HAHA yea right. I submitted all the maintence paperwork I had since I bought the car I kept everything. Of course VW denied my claim because I bought it used from a dealership and did not have the previous owners maintence records my mistake right?. So here I sit still oweing about $7,000 on the car making my payments but have no car to drive! I cant go to school next semister if this doesnt get taken care of. What do I do now?
Reviewed Nov. 26, 2007
Oil Pressure Low warning light on my 2002 Passat came on. Took car to nearest dealer right away. Sludge buildup in engine found. Am told I need engine replaced at cost of $9000. Have changed oil as recommended, including at VW dealer 8 weeks ago! No sludge problem ever mentioned! Dealer and VW Customer Care center informed me that I am covered under an 8-year extended warranty on engine, but they will not honor since I cannot produce all dated/numbered receipts showing oil changes since Dec. 2001! Two of the places I have had oil changed at cannot give me records prior to 2005! I am stuck -- and I am guilty, in VW's eyes, unless I can prove myself innocent. Ridiculous -- they know they have a faulty engine/oil pump problem that causes sludge, otherwise, why did they automatically extend the 4-year warranty to 8 years for EVERY Passat owner?
Reviewed Nov. 9, 2007
We too have had lots of problems with my 1999 Passat (Turbo). The car has had the turbo replaced, valve work, and gasket work. All this and we're still < 100K miles. VW 'says' oil consumption on this car is typical. EHHH!? We have a Toyota Tundra with 150K miles; 5 quarts go in. 4.99 quarts come out. I found this on the web: http://www.shulaw.com/unfair/vw-audi.asp We called them and plan on getting on their list. We figure what do we have to lose beside just more oil??? Sincerely, Raymundo Rivera, P.E. Electrical Engineer Alane Rivera, P.E. Civil Engineer San Antonio, TX
Reviewed Oct. 31, 2007
I am the owner of a 2000 VW Passat. On Sunday, January 28, 2007, I watched my car go up in flames. I was at a friends house for lunch and we were preparing to take another friend to the airport. As we walked out to my car, which was parked in the driveway, we noticed smoke coming off of the hood and immediately knew something was wrong. In a matter of seconds, I noticed flames beginning to come out of the hood. We were able to contact the local fire department, and they came out and were able to get the fire out, but by that time it was too late. The entire front half of my car is destroyed, as well as the interior. The cause of the fire is unknown, but since my insurance company can do nothing about the situation, I am left with a car that is basically worthless. Volkswagen sent an engineer out to inspect the car, but no compensation was given. I am aware now that 78 reports have been filed with Volkswagen concerning engine fires. What actions can or should I take regarding this matter? I would appreciate any helpful information.
Reviewed Sept. 29, 2007
2003 Passat Wagon, 1.8T Engine hell. This car has had recall work done, other problems fixed under warranty, but all pale after having the oil sludge issue come up. The first time the car's oil warning lights came on was last May, when I pulled over and had to be towed from a desolate rural freeway. The car was repaired at a reputable shop and gave me no problems until July, when I was driving across the country. The same warning light came on outside of Kansas City and again, I pulled over.
There were car dealerships nearby and I drove the car to a VW repair shop. They replaced the filter, changed the oil, supposedly ran a diagnostic that came back normal and after a three hour delay I was on my way. Less than an hour after leaving the VW Dealership, the same stop engine oil light came on. Called back to them, was told it was probably a faulty sensor, But, if I was that concerned maybe I should stop in Topeka KS rather than backtracking to Kansas City.
Since they didn't seem concerned about it, and it was somewhat intermittent, I kept driving. The next day I drove from Hays, KS to Denver (which is about as desolate a stretch of highway one can possibly have a car break down on!) and the same warning light came on permanently. Then the engine light came on, permanently. It was 95 degrees outside, I was traveling alone (with a couple of dogs) and frequent stops on the side of I-70 were not exactly safe. A trooper stopped behind me on a couple of my stops on the freeway shoulder - but there was no point in trying to tow the car.
By the time I got to Denver, the engine barely functioned and now I am trapped in the same stupid Catch-22 that many others have experienced - namely not having every single oil change receipt on a car that only has 55,000 miles. VW America has chosen to take a blame the customer mentality, even though clearly the onus of proving these cars are not designed poorly should be on that company! The fact that owners who have such receipts still have complete engine failure is proof enough. When will we see either a major recall or a class action lawsuit for this vehicle?
Reviewed Aug. 26, 2007
My wife took the 2003 VW Passat Wagon, V6 to Sunrise Volkswagen, Inc. in Lynbrook on 8/7/07 at mileage of 36,135 as the engine light kept coming on. Was told that there was charcoal in the swap lines and the purge valve and charcoal cannister needed to be replaced. On 8/12/07 on my way home from work, the engine shut down. The car was towed back to the dealer and I was told that there was an oil pressure build up in the engine and that the engine would have to be replaced. I was told that I needed to show all of my oil change receipts since the car was purchased. I did not have the receipts but the oil was changed every 3000 miles by my mechanic whom has serviced all of our cars for more than 15 years. I might add that the VW manual recommends 5000 miles. The VW service advisor told me that they had never seen a problem such as this. Sunrise VW and Volkswagaon of America refused to pay for the engine. I have since move the car from Sunrise Volkswagen, Inc. in Lynbrook, NY to G/C Volkswagen in New Hyde Park, NY.
Reviewed July 26, 2007
Since about the 40,000 mile mark, my 2003 VW Passat Wagon has been consuming oil. My VW dealer identified the issue as a 'wiring problem with the oil indicator' and that mice must be damaging the wire. They said they fixed the problem. I continued to have the same problem during the my next 8000 miles (including having them check the engine and wiring). They indicated it was the same problem and sent me on my way. After the warranty expired, the problem started getting worse and require me to fill up the oil frequently (typically adding 3 to 4 quart of oil between 5000 mile services). The problem got so bad that I complained again to the dealer and they conducted an oil consumption test. After doing this they told me the engine was consuming about 1 quart every 1000 miles and that this is 'normal'. I also complained to VW customer service and they also said it was normal. I have never had a car consume this much oil (e.g., my BMW 330i goes 15000 miles without any oil addition or change whatsoever). I think I've been mislead by VW and they kept a major engine issue from me during my warranty period and now hope that I'll go away and live with the issue.
Reviewed July 24, 2007
I was the proud owner of a 1999 VW Passat 1.8T. I loved this car. It was fun to drive also . I bought this car in 2002 used with low miles. I ride my bicycle to work most days so it accumulated very few miles. It had less than 30K mi. On only two occasions I smelled some odor after driving. This odor seemed like electrical insulation getting hot, but not sure. In August of 2002 our family went on vacation and left the Passat at home with my son (then 19). He drove the car with his girlfriend to an awards banquet. When he returned home he parked the car in the garage. In less than ten minutes the car was completely on fire. He tried to slow it down but was overcome with smoke. Our house caught on fire. The garage was structurely damaged and the whole house inccurred smoke damage and water damage. The cause of the fire, from fire report was the Passat. I was never compensated a dime from VW. My insurance payed for damages to the house.
Reviewed July 24, 2007
I recently purchased a used to me, but considered new to the bank 2006 VW Passat 2.0T. I have owned the car since March 21, 2007 and it is now July 24, 2007. Since I have owned the car, I have had a faulty wiring sensor problem in the front seat airbags, the check engine light came on only to have it go off once at the dealer, and finally yesterday the trunk flooded. I have an appt tomorrow to see what the dealer will do with the flooded trunk and spare tire well(filled with water). I DO want to note that the dealer told me when the check engine light came on that I could drive the car still as long as the check engine light was not blinking. Upon arrival to the dealership(the light had gone off)- I was told no problem that the computers would pull the info as to what happened from the chip. Well, guess what - there was no info. Like everyone on here, I am doing my due diligence and maintaining my car. However, after reading all of these complaints I am petrified that my car is heading down the same road; to the junkyard.
Reviewed July 16, 2007
Driving 2002 VW Passat GLX 4motion. 72 year old man had a diabetic shock blacked out and came across the median at a rapid speed and slammed into another car as well as mine head on. The impact totaled the car and smashed the engine way beyond repair. The car was in 100 pieces, bumper off as well as the engine compressed in half. The impact was more on the driver side yet there is massive damage to the whole front.
Yet the driver side airbag did not deploy!!
The passenger side airbag came out where no one was sitting. I have been told that it is the same sensor for both the airbags. So the airbag system must be faulty! Is discouraging when you spend over 30k to have a nice safe car incase you get in an accident, yet the airbags don't work correctly. All the police officers, fire fighters, EMTs, and Insurance adjusters are amazed and say we should file a complaint against VW. I have pictures that I wish I could attach but I dont know how. Many serious injuries as well as pain and suffering that may have been prevented with a working airbag!! VW is unreliable!
Reviewed June 26, 2007
I bought a brand new 2005 VW Passat. Had my heart set on it ever since I was young but what I didnt have my hearts set on was the problems that would come with it. I have had the car for two years, and in April of this year the engine blew out. Was out of a car for 23 days, and when I got it back, the turbo blew out. Out aNOTHER 10 days. truth is ever since I have bought it, VW repairmen have been behind it more than I have but because I drove it so much it passed the 50,000 mile warranty and now VW is basically telling me to just forget about it. When I was 18, I got a 1997 ford f150. Never saw the shop once. Still have it and wish I would have just stuck by it. Never anticipated I would be stuck with a lemon. is there ANY type of class action suits against VW for the 2005 Passat? If not, anyone wanna join?
Reviewed June 20, 2007
On, May 21,2007, I purchased a 2000 VW Passat, on May 23, 2007, the Check Engine Light came on, at that time Gossett motors agrred to what they have called a Courtesy Repair on a, As Is deal. On, May, 25, 2007, the Oil Pressure light came on, and Iwas advised by the dealership to have the vechicle towed into the dealership.
The service tech, adv that it may be a possible sludge, as he made me aware that this was a isue that, VW was dealing with. After several days, I was adv., that this was not the issue, and that the radiator needed to be replaced, as the oil cooler had cracked. After checking the warranty through the finance company, I was advised that the warranty would not cover such, because the oil cooler caused the problem. Mind, you the car had only been in my possession less than two weeks, betwenn the time it was in the repair shop.
After being adv that this would cost 1300.00 for repairs, I was apauled. After reaching out to the dealership, that these issues were already present at the time of purchase, they turned a death ear to my arguement. They agreed to reduce the cost of 300.00 and then adv that once I paid 1000.00 I could pick my car up. Not 3 days, later, the oil pressure light, has returned on, the vechicle.
Reviewed June 9, 2007
My 2002 Passat would not start. After I had car towed to dealer, was told that a exhaust valve had dropped and cylinder head had to replaced. The car has 73000 miles on the car. The car has regular service, no short cuts. I have owned VW's for over forty years. The last VW before the Passat had over 200,000 miles before I donated it to the homeless shelter. Their first response was they would not help any of the cost $4200. VW called me June 6, 2007 and offered a final offer to help with $2200 to repair the car. The rest of the cost was mine. After being a faithful and loyal customer for so long I quess I expected to be treated better and stand by their product and win me back. It both cases they failed me miserably. I will never recomend VW or any other car that the Gurley-Leep dealership sells in Northern Indiana.
Reviewed June 7, 2007
I have a 2005 Volkswagen Passat, which I had to take my vehicle into the shop 7 times or more for the engine coils. I had to spend alot of money before they found out what the problem was a dealer issue. I really some advice in this matter. I realize my vehicle falls under the Lemon Law (Federal Law). Do you have anyone that is able to assist me in this matter. I am not sure if I am getting the best with the free lawyers.
Reviewed June 7, 2007
I own a 2002 VW passat with 135,000 miles on it. I am the second owner and have maintained the car properly. Recently, the stop, low pressure light came on. It was the day after an oil change. I contacted VW and was told that there is a sludge problem with the 1.8t engine and that they will replace or repair the engine if all records can be established. I explained that I bought the car used and that the records should be with Volkswagon as the warranty required such actions. They stated that they do not have access to individual dealer records and that it is my responsiblity. They will not repair or replace the engine. It is obvious that there is a problem with this engine in both Audi's and VW's but VW will not stand behind the solution, only denying it as a service neglect issue when the two mechanics I spoke with stated that the oil pan is too small for the turbo to cool properly.
.
Reviewed April 12, 2007
Purchased a brand new 2003 Passat from Gene Langdon Volkswagon. In 50K had a seat catch on fire, had the fuel pump go (had to be towed), had the water pump go (had to be towed) and was told @ 50,001 miles the boot on the front axle was cracked and needed to be replaced. Management after selling me a lemon refused to replace the boot. DO NOT BUY A VW!!!!!!!!!!!!!! Of interest is when the seat caught on fire I checked the web and VW had numerous recalls on seats (heaters), when I inquired I was told MY CAR was not under recall. When the fuel pump went the service representative asked me if they had done the fuel pump recall on my car. Was later told MY CAR was not under the fuel pump recall. Obviously they are under-reporting the recalls and screwing customers.
Reviewed March 1, 2007
Owned a 2001 Passat wagon (bought new). Got sheduled maintenance and oil changes. In the summer of '06 my check engine light went on, and brought it to dealership. They found a faulty catalitic converter signal, reset computer. Immediately after, returned the car b/c oil pressure/temp was going up and down. Would register sometimes, was at 0 other times. They reported that they did not see it happen. Returned again to complain about it, nothing done. seven mos later, Feb 11th 2007, at 64,000 mi, my timimg belt snaps and the left cylinder head needs replacement just to get it running- or buy a new engine. After researching, found out that 2001 passats with turbo engine have been reported to have oil sludge problems, resulting in engine seiaures, blown belts and other problems requiring engine replacements. Furthermore, there was a warranty extention (8 yrs) due to this problem as well as a recall.warning sent to owners, none of which we were informed
Reviewed Feb. 20, 2007
I've had a lot of issues dealing with VW, starting with a faulty temp sensor, 1,000 miles over warranty. Next, I let my mother drive my car while I was in Europe and she broke in the clutch a little. ;-)
The clutch was slipping a bit in second gear but otherwise it was still drivable. I brought it in to Hatfield Volkswagen in Columbus, Ohio to get an estimate. They changed gave me a diagnostic test and then proceeded to change my oil without verbally asking me what to do. The result: $160.00 for an unwanted oil change and diagnoses which was obvious. Having a VW insider to replace my flywheel and clutch at a reasonable price, I told them to stop messing with my car. As I picked it up at the lot, the car wouldn't get out of first gear!
Further still, my ashtray filled with coins was missing. No one knew where it was, and it was decided by the supervisor that I had taken it out before bringing it in. Needless to say, I called in to schedule an appointment with the manager. I was told her was in a meeting and that he'd call first thing tomorrow. I'm still waiting for that call. Reminder, this dealership was called HATFIELD VW, Columbus Ohio. Now on to my latest issue: After having lost my last set of VW keys, I brought my 2003 GTI (69,000 miles) in to the Midwestern Auto Group (MAG) dealership to have some copies made.
I payed my $200.00 + and promptly drove my car home in a snowstorm. While idling in a line of cars behind and accident, the engine started rumbling, a problem I've cured it the past by keeping my RPMs high. This time however, the rough idling resulted in a flashing check engine light- an indicator that the engine is not firing on all cylanders and should be turned off immediately. Because of the snowstorm, I had to push on home. The next day, I brought the car back in and paid the $105.00 to have it diagnosed.
The result: faulty coil in cylinder 3- price, $233.89. Feeling a bit weary of my car's health, I decided toforego driving the VW and instead opted to use my girlfriends Honda to scoot to Ikea on Saturday. Upon starting my car Sunday, the Check engine light went on once again, this time, remaining on and not flashing. And once more I drove her back to MAG. Two days later, I received a new diagnosis: faulty purge valve. Cost:$233.89 (part and labor/ diagnostic test not charged). No loaner cars. So I picked it up once again and drove it home.
The car drove well for three days, although at this point I was holding my breath every time I turned the key. The weekend came and I prepared to move into a new apartment on Saturday. I was cautious to load my car with very minimal weight and only drive it every other trip across town. The second trip I made, the light came on and a major highway- forcing me to dip across three lanes and limp in a 45 miles and hour. Yet again I drive it in, furious and ready to lash out. I walked into service and grabbed the supervisor and just asked him to listen to my story.
I told him that all of this began with me getting some keys copied, and has caused serious issue getting me to work, home safely, to the grocery store blah, blah, blah. He responded by taking my car in and booking it bright and early on Monday. I asked for a loaner, but there were none. Monday afternoon rolled around after once again struggling to get to work, and another diagnoses came: 2 more coils had gone, and it was recommended that I change the third remaining as a precaution. In defense of MAG, they charged me only for the parts, and not for the labor/diagnostic test. Cost: $199.00.
I want to be clear that the Midwestern Auto Group has been accomadating with services, despite not providing a loaner car. That was yesterday- I have a feeling the next dealership I visit will say Toyota on the wall.
Reviewed Feb. 19, 2007
Was driving my 06 VW passat, came to a red light when my brakes completly went! Thankfully I was driving on a side road and not a busy hwy. Apparently a recall was sent but never recieved. I think in this matter better measures should have been attempted to contact me regarding this issue. Shortly after purchasing the car in 05 there was some other issue with the breaks that was fix. Also, my passenger side door does not currently open and the visor mirror is cracked for the second time from simly opening it. The costumer service recieved is most of the time unpleasant and quite frankly rude!
Thank goodness.....none! It was a frieghtful experience to say the least.
Reviewed Feb. 16, 2007
One of our family cars is a 1999 Volkswagen Passat 1.8L Turbo (station wagon model). This past June the engine failed without warning as we were on a trip to visit my sister-in-law and family for the weekend.
The vehicle was towed to a repair shop that examined the vehicle the following week and determined that the engine bottom end was completely seized and beyond repair. The breakdown took place on Rte. 495 in Massachusetts, a very busy road with vehicles travelling at a high rate of speed. My wife is freaking out and the younger child is scared and crying in light of the scenario...you get the picture.
After our weekend is over and we arrive home by alternate means, I heard from the above mentioned repair shop with his bad news. I consulted with my local and recently found auto mechanic who specializes in Volkswagen maintenance and repair, giving him a detailed account of the events leading up to the engine seizing. After hearing my explanation the mechanic indicated that he knew what the problem was just by the account I gave him...the problem was the oil sump gets clogged, starves the pump and subsequently the engine for oil,and yes there is little or no forewarning of the imminent and total failure.
The events were in essence: no forewarning, no gauges or lights indicating any trouble, a breif rapping, followed by sudden and complete engine seizure. After these events occured, I pulled over to check for the possible cause, and that was the end of the road, so to speak. Shortly after speaking with my mechanic, I contacted Volkswagen of America and was advised that there was nothing they could do. In the following weeks/months, after mentioning my plight to numerous people, it became obvious that I was not alone. a number of people I talked with indicated that they had had a similar problem or knew someone who had a similar problem.
In September I contacted VW/America again,reviewing my above findings, diasppointment, and frustration with the situation, and this time... was advised that they have in place an 8 year, unlimited mileage, warranty engine replacement progrm!!! Hooray!!! I explained that I was irked that I had not heard of this in June!! Also, that I was relieved that there was a program. However, it turned out that I was not eligeable, as there were a number of guidelines that would have to be met. As it turns out, I wa not eligeable because I change my own oil!!
Due to these requirements I am not eligible for the engine replacement??? VW knew, and knows, they have a problem on their hands. They issued an internal memo re: this problem and chose not to inform the owners.
That was their mistake, it shows a true lack of concern for their customers welfare. It would appear that the only concern they have had is for their immediate financial bottom line.
This is unfortunate for them, as I believe that in the end taking this position is going to come back at them financially in a very negative way. Unlike Toyota, which is standing behind their product with similar problems, Volkswagen appears to be ducking their responsibilities to the public first and their custiomers second. I say public first as this is a problem that I believe relates to public safety.
I have reported it to the NTSB, advising/requesting a recall. I will continue to contact other agencies to do my part to ensure that the public is aware of the problem and what VW's response has been to it.
My family has been without the use of this car which I am still making payments on. Financially it's been a disaster. I would have put more effort into this sooner, but I have been putting the lions share of my energy into a new business I started in June, just before the cars engine failure.
Reviewed Feb. 13, 2007
In June 2004, my husband and I purchased a used 2001 Turbo Passatt and have been having problems with the car ever since. I do not prefer to work with our local VW dealer here in Wichita, KS, but I have had to take my car into it several times after getting the message STOP! regarding the oil pressure.
Last spring of 2006, we were told that the oil pump needed to be replaced and the previous owner must not have ever changed the oil because the pump was all damaged from sludge. We were then informed that we must only use synthetic oil, but were never told that before.
After being quoted over $1500 for a new oil pump, we argued with the dealer that sold us the car, saying that we had a car fax report, stating absolutely no problems with the engine or oil pump or oil sludge. We finally ended up paying just over $500 for the oil pump, which was still high, but better than the $1500. So after that replacement, we have been very careful to use synthetic oil and change it every 3,000 miles. 6 months later, the STOP! light came back on and we had to pay another $70 tow truck to tow it back to the dealer.
This time, there is more sludge and the dealer says the bearings inside need to be replaced. They quoted over $2,000 for this to be done. They accused us of not changing the oil once again. My husband adimantly argued, saying that we have changed the oil regularly, using synthetic. They said the engine might also need to be replaced, which would run about $7,500.
My car is still in the shop right now because we're looking at other options and these oil problems don't include that the oxygen sensor needs replaced and the heater doesn't work! I have seen the notice that a letter was sent out to all Passatt owners about the oil sludge problem and I never received one.
I paid $14,500 for a used, 4 yr old car that I am still making payments on. I have paid over $1,000 so far on diagnostic tests and a new oil pump. The car is not drivable right now and I am told it will cost $2,000 to change the bearings, which need replaced because of oil sludge.
The engine might have to be replaced also, which will cost about $7,500. I do not have this money and I need a reliable car to get me around town and out of town. I have been stuck on the interstate twice with this problem by myself.
Reviewed Feb. 12, 2007
I leased a VW 2002 Passat GLS with the 1.8L turbo engine. I got it brand new and when the lease was up, I bought it. It has 83,000 miles on it and has developed the much touted oil sludge problem. The oil pressure warning light came on and the dealer is now saying that I have to pay $9,000 to replace the engine. If VW has admitted to a problem with this motor, then why should I have to pay to fix it?
I have done a lot of the oil changes myself or had it done at a Jiffy Lube and can not provide every receipt of oil changes. VW won't help me and the dealer won't help me. Do I have any recourse? Has anyone ever considered a class action suit? I want to do something because it isn't fair and VW hasn't been honest about taking care of the problem.
Reviewed Feb. 8, 2007
This is a follow-up to the first letter of complaint I filed with you. After having our VW towed for the 4th and final time to a reputable repairman, our car is on the road. The job was done for a fraction of the price the VW dealership quoted us, and I believe it was what they claimed the problem to be. Although I paid the VW dealer for troubleshooting, I also believe I received incorrect analysis from them. (please see my first letter)
All in all I still feel we were misled and potentially overcharged by VW, we still spent an exhorbant amount to have the vehicle towed until we found an honest repairman. I would still like to persue my complaint w/ your division. I still await your advise.
I think in all fairness to typical customers like us VW is deceptive and excessive in their billing. This job should have been handled by them for free because... I have further learned that warranty letters were supposed to have been sent out extending the oil warranty to cover the problems related to this engine issue. We never received one. Instead, we were told to prove the history of oil changes by our regular mechanic.
I provided such, and at first VW refused to honor them. Later, I was told they would do the job. But by then so much distrust was built up I couldnt allow them to tamper w/ my car. Please let me know you received this letter and what should I do. On top of all this my sister in law is now having the same exact problem with her car that is broke down in Mich.
When will VW take responsibility for a faulty set up?
Reviewed Feb. 8, 2007
At end of Dec 2000 I purchased a new 2001 VW Passat station wagon, 1.8L GLS from VW South, Charlotte, NC. At the same time, I purchased an Extended Warranty policy. While in TN late August 2002 the Oil Pressure light came on intermittently, so I took it to Hallmark VW, Madison, TN. They kept it for 2 days, & found no problem. En route back to NY, the Oil Pressure light came back on, & I had it towed to Smith VW, Wilmington, DE at 39,688 mi.
They had it all day, and replaced [oil pump?] No mention of typical 1.8L sludge issue; nor did they recommend use of synthetic oil. The first recommendation re synthetic oil seen on line 02-08-07, + later when Kurt advised his VW shop only uses it] Before I reached home, the light was back on intermittently. I took it to Donaldson's VW, Sayville, NY.
They had me provide proof of maintenance & oil changes, and were able to obtain approval from my Extended Warranty policy, to cover required diagnostic tests & repairs. Minor repairs _may_ have been made, but essentially no trouble found. I have had the OBD scan run several times, with no apparent problems noted. A mechanic told me the oil pressure was OK, & that I had a faulty Oil Pressure switch, which was common on the 1.8 L VW engine due to sludge build-up. I retired 9-02, & drove Passat even less after buying new 2003 VW EVC Winnebago Camper.
I recently resumed driving the Passat due to better fuel economy. The Oil Pressure light had come on intermittently, & I bought a new VW Oil Pressure switch, but had not had it installed. On 02-05-2007, at 55,504 miles, the Passat engine stopped, & wouldn't restart. I had it towed to Donaldson's VW, Sayville, NY.
Reviewed Feb. 7, 2007
False statement made by Volkswagan in your report dated: December 18th 2006/ regarding: Passat -2006 Recall Volkswagan ruled out the danger of total brake failure -untrue as I've experienced and wouldn't want any others to be hurt under this misconception.
Lost all brake ability, while driving!!! Potential Car Accident / Bodily Injury Could have hurt pedestrians in crosswalk. My car is now at Kings Volkswagan/ Brooklyn, NY VW service center in which I was told the brakes are hard as a rock, totally locked in place. I believe this car is unsafe to drive and feel I'd have to be crazy to attempt driving this vechicle again.
Reviewed Feb. 4, 2007
My 2003 Passat 1.8 Turbo assist engine seized up at 72,000 miles from the now infamous oil sludge problem. Dealer wanted over $8,000 to repair the car with a new engine and turbo. After searching on the internet for information regarding this, I found a letter which was supposedly sent to owners. I had never received one. When I mentioned this to the service manager, he claimed to know nothing of the letter or oil sludge problem.
Only after faxing him a copy of the letter and other information did he admit that VW would pay for the repairs but only after I spent another $600 to prove it wasn't oil coking instead of the sludge, and if I had every receipt from the date the car touched ground to present showing oil changes every 5,000 miles. As I am missing two receipts, I am out of luck. I now have a worthless paperweight and have had to lease another vehicle. I understand that supposedly you can be missing one or two receipts per VW of America, but again, that option wasn't given to me.
I also understand that the Toyota class action suit regarding oil sludge requires owners to show only one oil change per year, showing faith of maintenance. VW needs to open up and admit their faulty engines to ALL owners and dealerships. If the engine needed synthetic oil, a larger oil filter, and oil changes every 3000 miles as they now claim, then they should honor engine failures due to oil slude/coking from a failure to notify owners of same.
I now have a lease payment I cannot afford and a car that is worthless that was paid off and which I intended to keep for many years. I cannot afford $9000 to fix the VW.
Reviewed Jan. 25, 2007
We purchased a 2004 VW Passat in Jan of 2005 new from the dealership. At about 45,000 miles, the oil pressure light went on indicating that we STOP! the car. The car was towed to the dealership. They charged us $200 for diagnostic services to conclude that it was an oil sludge problem in the turbo engine. The dealership service department told us that unless we had had our oil changes done at the dealership with exclusively synthetic oil, warranty would not cover the recommended engine replacement costing $5,800.
We did most of the oil changes ourselves following the oil change schedule and oil specifications in the manual (every 5,000 miles 5w-30 or 5w-40 regular or synthetic oil) and recorded them in the manual. Two oil changes were done outside for which we had receipts. The dealership gave us the VW Warranty number to call direct. They got back to us telling us they were denying the claim based on the dealership's recommendation. Ironically, in Aug. of 2004 a letter was sent out to VW owners aknowledging the oil sludge problem and extending the warranty. We never received this letter nor were we told anything about the issue upond purchasing the car from the dealership later that year.
Reviewed Jan. 24, 2007
I brought my 2005 Volkswagen Passat from H&D Linden Motors, 400 East St. George Avenue, Linden, New Jersey on 5/4/06. I had my vehicle in the service department on 12/18/06 because of my check engine light being on, I was advised from the service dept. that I needed to have my 40,000 maintenance performed on my vehicle because my vehicle was at 38,423. The service department claims that was the reason for my check engine coming on. I spent $737.18 to have this service done.
On 12/19/06, my vehicle was back in the dealership because my check engine light come on the next morning, and the dealership then stated it was engine coils that were bad on my vehicle. My Passat has 4 coils and the dealership explained coils 1 and 3 were bad. Well, Volkswagon states they are going to give you a loaner vehicle and they are really not giving you a loaner vehicle because you are renting a vehicle from Enterprise rent-a-car. I was advised that my vehicle had to stay at the dealership because of the check engine light and the burning smell that was coming through the vent system. My vehicle stayed at the dealership from 12/19/06 until 12/28/06.
I picked my vehicle up on the 28th of December and on the 3rd of January of 2007 I had my vehicle back in the dealership for the check engine light again. The dealership then advised me that coil #3 was bad again and that I needed to leave my vehicle, well I didn't leave it because I could not afford to spend another $400.00 for a rental car again and pay my car note to this terrible 2005 Volkswagen Passat. I went back to the dealership on 1/7/07 and had coil #3 replaced, on 1/12/07 I was back at the dealership because the car was vibrating like it was going to shut off and the mechanic stated all 1.8 engine Passat vibrate like that. I told him if I need this was the case I would have never brought a Volkswagen Passat.
On 1/23/07, after leaving work my check engine light came on and my vehicle starting stalling. I called the Volkswagen Customer Care Center and they just take notes; to know avail have I gotten a solution to my problem. I just want to stress I have been dealing with the Volkswagen Customer Care Center from the beginning and I have made complaints everytime I called. They have not helped out in any of the situations, other than calling the dealership, but the dealership does what they want to; to the customers.
They expect you to spend money constantly when the vehicle is still under warranty. I need help with this problem. I have an appointment on 1/30/07 with another dealership but I am hoping my vehicle will not shut off in the middle of the highway. Customer Care claimed they got an earlier appt. and the dealership stated my appt. was not changed.
Reviewed Jan. 22, 2007
I have owned my VW Passatt 2004 Wagon for one year. I bought it used. I have had numerous problems with the electronic indicator lights indicating engine problems. After 3 months through on dealership we finally got it fixed. Now just 3 weeks after an oil change my oil indicator light came on saying that I needed to STOP driving immediately.
I did and had the car towed to a dealership in Austin, TX where I was told that that I had not changed the appropriately and sludge had built up. The engine needed to be reconditioned. The dealer stated we could trade it in for $5,000 which of course was a rip becuase it blue books at 18K and may pay off amount is $17K.
Economically, I will have to have this car fixed for $2K and hope it stays together until the note is paid down. The damage to me is that it is costing me $600 for car rental plus the towing charges of $140. There are 2 dealerships involved. ONe in Iowa that could not make time to give me an oil change and one in Austin, TX that will no doubt rip me off when I get the bill.
Reviewed Jan. 17, 2007
In June 2006 I purchased a new 2006 Volkswagen Passat from McDonald Automotive in Littleton, CO, I have taken the car in for the same issue (oil leak) 3 times. Each time the dealer claimed the issue was resolved but to no avail I was back at the dealership a month or two later. Today, just about 6 months after purchasing this new vehicle I was driving to work (7 mile commute) and the transmission went out. The car only has 6000 miles on it! Had the vehicle towed to the dealership and have discussed a number of times that this car is a lemon and that I need to speak to VW corporate.
Apparently, VW Corporate is involved in a conference and no one will be able to get back to me for over a week. Obviously, customer service is not a priority for this company. Feel that VW should replace the vehicle or buy it back as it has had the same problem 3 times and the transmission must be replaced. The Service Manager also mentioned today that they will be replacing the oil pan since I have had a number of issues with this in the past. My question is why didn't they replace the oil pan when it was in there the other 3 times for this issue. Now that the transmission has to be replaced suddenly they would like to replace the oil pan. Makes me wonder if oil was leaking once again.
Reviewed Jan. 16, 2007
I am the owner of a 2002 Volkswagon Passat wagon, which I bought new in April 2002. For the past year or so, I have a recurring problem with water entering the car. I have recently discovered that many owners of this car have the same exact problem. The dealer, who is the only mechanic who has ever worked on the car, believed that the water is entering the car because the sunroof drains get clogged. Nowhere in the Volkswagon manual does it say anything about making sure the sunroof drains are not clogged, as a matter of fact, nowhere does it mention that the sunroof has drains, or that there is any maintenance suggested or required concerning the sunroof. I never open the sunroof anyway, so it is a mystery what it could be clogged with. Another time when the footwell of the car was wet, the dealer said it was water entering the pollen filter, which I think is under the battery.
Needless to say, the manual does not mention this problem either. He said that he sealed that up. A few months ago, the dealer had to replace the transmission module on the car at a cost of over $1100.00, because it is located under the floor of the car and it got so wet that it was ruined. The dealer admitted that the transmission module was ruined because it got wet from the water collecting in the footwells, and he clearly states that this is not my fault at all, and the transmission module would never be ruined had it not gotten wet. I have only had this care serviced at the Volkswagon dealer, Bay Ridge Volkswagon in Brooklyn, NY. They are very courteous. Every time they fix the water problem, which they have done almost a dozen times, they hope that they have fixed it and do not charge me to do whatever they do that does not fix it. It is at the dealer now, with the rear footwells wet.
The car seems to get wet every time it rains. I would not bother taking it in when it is wet anymore, because it is obvious that the car has a design flaw, and I do not have time to take my car in every 4 to 6 weeks. In addition, it is very time-consuming and unpleasant to attempt to get the car dried out, and remove the smell of standing water and mold, especially difficult in the cold winter. However, I am careful to bring it in when it is wet, because of the fragile transmission module. I want Volkswagon to admit that they have designed a car with a flaw that allows water to enter the car when it rains, or at least admit that my car has a flaw, and reimburse me for the costs of fixing this car.
Reviewed Jan. 14, 2007
I bought a 2001 VW Passat 1.8T in 2004. The first time I changed my oil I looked in the manual to see what kind of oil the engine took. It said to use 5w-30 and that is what I used every 3000 miles for the next year or so. Then my engine started making a horrible noise and a mechanic said it sounded like a collapsed lifter. Of course it turned out to be the infamous oil sludge problem. I too called VW and was told that they wouldn't do anything about it. It seems like poor customer service when I was following their guidelines straight out of their owner's manual. It cost me almost $2000 to get my car fixed. After that I immediately brought it in and traded it in for a Dodge. I have driven VW's for the past 9 years and I am sad to say I will never buy another one again...EVER! I suggest to everyone out there that they do the same. I guess I should just be happy that my engine didn't seize up like some people's. It could have been much worse and much more costly. At least I am done with VW and won't ever have to deal with them again.
Reviewed Jan. 11, 2007
I leased a VW Passat in 2004 for 48 months. About a year ago, at the 36,000 mile mark, I got a SHUT ENGINE DOWN error message on my dash. I had it towed to Curran Volkswagon in Stratford, CT. They first told me that I was in big trouble due to major sludge build up in the engine. They told me that I had to provide every oil change receipt or the warranty would be void!
I contacted VW of America and threatened lawsuit. Miraculously, the dealer told me it was only an oxygen sensor and that it would be covered. This week, at the 49,000 mark (just within the warranty period, the same message appeared on my dash! When I brought it in on Saturday, the told me to leave because I didn't have an appointment. I asked them if I could leave it since I commute to work 2 1/2 hours away and they said no. I asked if it was safe to drive in this condition and the service agent said, How do I know?
I drove it in the next Monday and 3 days later the service agent called indicating I had sludge in the engine and that it owuld cost $3,500 to clean! Again, I contacted VW of America who had my prior experience on record a year ago. They said that I would have to produce every oil change receipt or the warranty would be void. I didn't have all 14 receipts. I said what if I had 13 of the 14 receipts? They said the warranty would be void! I am picking up the car and taking it to a foreign auto mechanic that I guarantee will clear the sludge for a fraction of the cost. This is no way to treat a customer. Beware of the Passat and VW. They do not back their product. I would welcome joining a class action suit!
Reviewed Jan. 5, 2007
I bought the car in December of 2004. I was told the timing chain was replaced and some minor stuff as well. The car was at 50,000 miles when I drove it off the lot. When the car was at 67,000 miles the timing chain broke. The factory warranty for timing chain expired at 60,000, but since Mac Haik told me it was replaced, no need to look into replacing it for about 60,000 miles.
WHen the timing chain broke it bent all my valves, knocked a piston lose into the lower engine. So I had to replace the entire motor which cost me $4330. While it was in the mechanic's care, he noticed the transmission control modular was corroded. He researched to find out what could cause that & found no answer. The recall on some VW's had some kind of seal in the frame of the car to protect water from getting to the transmission control modular. That was not the problem. My mechanic has not diagnosed the problem why the transmission control modular corroded, but it cost me $800. Also, the cv axles, which is normal wear & tear. I complained my headlight did not work, so I had him look at that.
My headlight harness melted & that was not diagnosed why that problem occurred. I ended up having to pay $176 to replace that.
My car is a 2002 Volkswagen Passat 1.8T. There are several problems occuring with the car about every 4 months. It is never simple stuff either. I am not sure if the car was reinstated & just not put on record or if the car was once a lemon law. Mac Haik Ford will not give me proof the timing chain was replaced on the vehicle like they claimed before selling me the car. Little things in the car also fell apart. The lining on the inside passenger side of the car is falling apart. Demontrond VW said it could be a recall, but I have to make a claim first.
Reviewed Nov. 28, 2006
2002 VW Passat was taken in because oil and engine light came on and it said to not drive it. Called VW customer service, was told there was an extended warranty, because of a defect in the engine, but we would have to prove we had the oil changed every 5000 miles or it would not be covered. The car only has 78000 miles on it, I don't think we should be having this problem, they should be responsible for the car, expecially since they new this was a problem with these Passats (these year 1998-2004) why was there not a recall or a letter sent to buyer to tell them about this problem. You can go on the internet (goole-2002 VWPassat engine trouble and see all the people with the same prolem. It weems like VW does not want to take any responsibilty for the problem of the car they knew has a problem. Now they are saying we will have to payfor repair, unless we can prove oil change. They should be able to see that the oil changes have been done and the car has been taken care of. We have most of receipts, but it sounds like it won't matter.
The public should know how VW deals with the consumer. I would never buy another VW and I would advise everyone else to do the same. I don't know how they get the good reviews that they do.Consumer reeport should not stand behind them. It sounds like they really have a sludge problem with these cars. Why don't they stand behind there cars and do the right thing.
Reviewed Nov. 27, 2006
I have had similar problems as the other VW owners. I have a 1999 Passat Wagon that I bought September 14, 2006. My wife and I are expecting our first child in March, so I wanted to get her a reliable car for her and the baby. We had only had the car for two weeks, we were sitting in the drive-through window of a fast food joint when the car started to vibrate real bad. It was getting late and we were about 45 minutes from home, so I parked it in a well lit parking lot and called my father to take us home. The next day I took the Passat to the shop and had it tested. The mechanic said that the number 2 cylinder wasn't firing. So he ordered a NEW one and put it in. The Passat still was misfiring. I was then told that it was the ECU that was bad. I drove the car to my father's house (where it has sat for over two months) and started looking for a new ECU. I finally found one at a decent price and swaped it with the old one. The problem is still there. It doesn't seem to be as bad, however the engine still vibrates. I'm going to try one more mechanic then I'm going to start calling VW until the either buy back my Passat or completely fix the problem.
P
Reviewed Oct. 30, 2006
Electrical system failures - Since 2001 my Passat has had total failures with electric sensor/contrllers on each of seats, windows & doorlocks, trunk latch, key fobs/ignition, and now the HVAC system. At least the electric seats are operating for my drive to NYC this weekend. Each of these modules requires a $300 - to $600 art, plus associated labor. Is it just me, or are others having the same problem?
ˆ
Reviewed Sept. 23, 2006
Only 8 months after purchasing (new) a VW Passat Wagon in 2003, the rear rotors went, part of the inside wheel housing cracked, part of the moonroof frame fell off, windshield wipers were replaced 3X. 10 months later, rotors again squealed and grinded all the way to the dealership to be replaced - again. (I might add this car at present - Sept.2006 - has a total of 19,754 mi. It's obviously not used all that much, is garaged and never driven agressively, unless I'm trying to accelerate out of the way of a semi barreling down on my rear and the car, as usual, doesn't respond immediately.
Even AFTER the faulty ignition coils were recalled and replaced.) Speaking of those coils, complaints about poor, labored, slow acceleration were made from nearly day one to David Michael Volkwswagen of Freehold, New Jersey. Response was consistent, hard-line VW-speak: That's the nature of the car. It automatically adjusts to the driver. You just have to learn how to drive this highly technologically superior car. Oh, so it my stupid fault? *I'm not worthy! I'm not worthy!*
After nearly having been hit by a garbage truck when I tried to accelerate out of its way and then having the car stall dead on me when I was merely turning a corner, going all of 30mph, we finally hear about ignition coil recall and replacement. Now, it's not superior engineering or my dumb driving, it's faulty material & installation. I see. VW's motto is: Is the driver. Not the car. Or ( my personal favorite): That's just the way the car is made, and we just sell them and service them. We don't make them. Way to go in standing behind and promoting your product.
Reviewed Sept. 21, 2006
My Passat's oil and check engine light would go on and off periodically. Then the car overheated and said to stop, which I did. When I opened the hood, there was sludge all over the engine and I had to have it towed to my mechanic. My mechanic advised that he had never seen anything this bad before. It cost $1,600 (that time)to fix it. Two days after I picked up the car, it happened again!
Another $1,600 to fix it plus $500 in rental fees that were not covered by my insurance. I contacted VW about the sludge problem and I come to find out that most 2001 Passats have an inherent sludge problem and VW has extended the warranty for 8 years with regard to his problem. VW has ignored me and a rep. from VW told my mechanic not bother towing my car to a VW because she knows VW won't cover it. No one from VW would even look at it or has returned my calls. How does VW know I'm not covered? They wouldn't even look at it. I tried, believe me. And now I'm sure they'll say, we have no way of knowing because the car is fixed.
VW has been blowing me off for a month and I can get no help from them. (I know they are trying to wear me down but that's not going to happen. I have faithfully changed my oil every 3000 miles and have all the receipts. I have never used my Certified Pre_Owned warranty. We bought the car from Donaldsson VW in Sayville NY in 2003 w/34,000 miles on it. I spoke with Bill the service manager at Donaldsons VW who treated like some dumb **!! He also refused to look at it. It cost $3300 to fix the sludge problem, which is inherent in many 2001 Passats. I was told VW extended the warranty for this problem for 8 years, but NO ONE will even talk to me.
Reviewed Aug. 31, 2006
I have a '99 Passat that I bought with a 100 year/100,000 mile drive train warranty. I haven't passed either of those marks. The oil changes have been maintained according to manufacturers guidelines. Recently the oil pump went out which should be covered by the warranty as a lubricated part. The problem was oil sludge. The dealership where I bought the car and where all but a few the most recent oil changes and other maintenance have been performed has been sold twice since I bought the car. Some of my maintenance records were purged.
Reviewed Aug. 30, 2006
I brought my 2001 Passat in with 50,000 miles. My car is kept in a garage and has maintenece every 3000 miles. The engine light came on. My car was diagnosed with clogged water drains under my rugs causing my computer on my Transmission to fail. New part $1200 plus labor. Dealership says it is a design defect but VW America wont stand behind their product. I have called VW America about 9 times, my car is still not fixed a week later. VW America says it is due to outside forces so not covered. Meaning my car was out in the rain!!!
Reviewed Aug. 22, 2006
My 2000 Passat wagon with 119,000 miles, broke down last week with a broken timing belt. I will need to replace the engine at a cost of over $5000. After some research, I have heard that VW has admitted to an oil sludge problem and has extended warranty to 8 years/unlimited miles for this problem. I was never notified of this problem or the extended warranty. If I had been notified, I would have made it a point to replace the timing belt earlier.
Reviewed Aug. 22, 2006
I have a 99 VW Passat. I have had to replace both front window regulators, (at over $300 a pop,) for a faulty plastic window clip attached to the regulators that is a KNOWN problem. Now both of my back windows are bad. The window glass has fallen down inside the door on three of the four windows thus far, leading to severe security/protection from elements issue. VWoA has admitted to putting plastic window clips that are not up to industry standard, (to quote the supervisor at VWoA,) in their cars, and as a result of a class action lawsuit, have issued a partial recall for these parts in Jettas, GTI's, Beetles, and Golfs, but for some ridiculous reason, Passat and Cabriolet owners are out of luck.
Reviewed Aug. 22, 2006
I took my 2003 Passat in because, while driving down the highway, a red light came on, saying STOP MOTOR, OIL PRESSURE. So, I took it to the nearest gas station, and it was checked. It had oil, which was fairly clean. Nevertheless, I got an oil change anyway. The car ran fine for several days but then the light came back on. I took it to the Volkswagen dealer in York, PA. They informed me that unless I could produce EVERY receipt for EVERY oil change I had, the warranty was null and void.
I appealed to the VW headquarters and they said the same thing as the dealer. The dealer said that it would cost between $1500 and $8000. This is absolutely ridiculous for a car with only 45,000 miles on it. A mechanic told me that VW engines are known to have sludge problems. This is the biggest ripoff I've ever heard of. A warranty should be a warranty, period.
Reviewed Aug. 20, 2006
Check engine light came on and took to Volkswagen Dealer. Apparently, oil sludge a problem with VW Passat engines. Due to hurricane power loss, local garage now out of business and local Walmart said they lost prior records so couldn't back track all oil changes since I purchased vehicle.
Ended up having to pay about $4600 to replace engine. Also, had to purchase used vehicle while replacing engine since they wouldn't give loaner. Thanks VW for a real Lemon!
Reviewed Aug. 18, 2006
After being towed a 5th time with a STOP engine/low oil pressure warning, Southern VW can't fix my 2003 VW Passat w/ the 1.8L turbo engine. There is a recall from VW on a sludge problem. Neither Southern VW or VW of America can tell me when they'll fix my car. Case #60268656
They've had the car for 3 weeks and my wife has a gift basket business which requires her to make deliveries.
Reviewed Aug. 4, 2006
have a 2002 passat - 44,333 miles - bought new from kings volkswagen - oil changed every 3-4000 miles - have all receipts - engine seized 2 weeks ago - car still under original 5 year power train warranty - vw stalling with same EXACT lines/experience of others reporting same problem - almost like it was scripted from central office - first they accuse you of not changing oil - then they try to say u have to do it at the dealer - then they say its not under warranty, then they take your receipts and tell you they are forged then they wait for their unamed, top secret, area rep who makes the call - vw corporate just gives you a runaround and claims the dealer is in charge - the dealer refers to the rep and corporate vw - so far the only thing i have is towing charges and a rental that they dont seem to be paying for.
Reviewed July 28, 2006
Like several (probably hundred, maybe thousands) others with a VW Passat 1.8 Turbo engine, I've been bombed by the oil sludge issue to the tune of $2400. A similar experience occurred with my brother-in-law and his Diesel Bug. Same story -- STOP NOW sensor light came on, etc. etc. I am not aware that any other vehicles in my experience have ever suffered from this issue, and -- not being a mechanic -- I assume that the issue is due to faulty engineering requiring a major tear-down of the engine to fix a small problem.
I am interested in pursuing a possible class-action lawsuit as I believe VWofA is setting unrealistic standards re: oil changes being exactly on time, etc. I'm rather angry and can assure VW that I will broadcast their foibles far and wide and never again purchase one of their products...
Reviewed March 29, 2006
My 2003 Passat with 48K miles had the enginge light come on then stoppped running on the the highway. I called VW Assistance and they towed me to Life Quality Auto. I produced all of the oil change recipts - but VW or the dealer is refusing the warrenty work - since the owner of the garage where the work is done used the same phone number for 2 different businesses.
Reviewed March 2, 2006
Have a 2000 1.8T Passat with 96000 miles. In 2005, due to oil sludge issues when using normal oil, VW issues an advisory for owners to immediately begin using synthetic oil, which I did. Since that time, my vehicle has been using 1-2 qts of oil between oil changes (every 5000 miles). I changed the oil from 0W40 up to 5W40 to see if this helped, which it did (both are acceptable to VWoA). I change my oil myself and buy my filters aftermarket (although they are from the same manufacturers as the VW filters, i.e. Mann, Bosch, and Mahle) and only use brand name Synthetic oils, which are specified by name in the VW Bulletin.
Finally, I took the car to Steve White VW and they are telling me that the turbocharger is leaking oil internally, and it may not be covered under the 100,000 mile powertrain warranty, because I cannot produce every receipt for my oil changes for the past 4 years! This is simply assinine. I am a Navy-trained mechanic, have worked on my own cars for 25 years, and was even a Roadside Assistance Technician for Mercedes-Benz, so I do know how to change my oil, and I do use reputable parts. If I had a fuel injection problem, would I be forced to prove that I had ALWAYS used premium fuel by providing receipts for each time I have fueled the car? I don't believe so.
I have a detailed maintenance log and have provided this to Steve White and am awaiting the verdict, but to even have to go through this over something that should automatically be covered (espeically given VW has publicly admitted an oil sludge problem for this car!) is infuriating to say the least!
Volkswagen Passat Company Information
- Company Name:
- Volkswagen Passat
- Website:
- www.vw.com
