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The reason for my review is due to Takata Airbags in my 2013 Volkswagen Passat. I went to Select Automotive after having issues with my car mom had bought and paid for. This car was a Cadillac CTS that kept getting water in the sunroof causing my car to flood. I sold that car and went to Select Automotive to get a car I had looked at online. When I got there the sales manager had lied to me about the amount of money I need to put down. I had told them two to three thousand down. I ended up putting down four. I had no choice because I had already sold my other car. Two months after the purchase I received a letter from Volkswagen concerning the air bags. I call Select Automotive and tried to see what I needed to do. I received no response back.
After talking with a friend in the car business I was told to check my Carfax to see if it was noted up there. I did that and there is no notification of any recalls on this car. I was told that the Carfax could have been done before the recall. This issue when I went back online to check has been going on for awhile. I really feel like this company sold me a car that is unsafe. I'm scared to death when I'm out driving to and from work of getting hit and not surviving. I'm a single parent on a fixed income with disability so I can't afford to just go and get another vehicle and I can't afford to let it be repoed and have a blemish on my credit. I feel like I'm stuck between a rock and a hard place and I don't know what to do. What are my options with this vehicle?
I bought my 2013 certified Volkswagen Passat on 4/2/2016 with approximately 42,000 miles on the odometer. I did my research for almost a year, and the prices of Volkswagens had suffered from the "Dieselgate" scandal which I saw as a buying opportunity. My car is an SE which has the tried and true 2.5 L, 5 cylinder engine. the engine has been called anemic, but I'm 52 years old anyway, and it certainly has enough power for me. I have been a lifelong Honda owner (and I keep them forever), so this purchase was a real shift for me.
I am pleased to say that I have been thrilled with my purchase. Beside oil changes and a front end alignment at 70,000 miles, I have had to replace two external light bulbs and a cabin air filter. This car has been far less expensive to maintain than any of my Honda products, and I have owned quite a few, seven to be exact. Each time that I visit the dealership (Quirk VW in Manchester, NH), they send me a text with a video that details the condition of my car and the repairs that they are making and suggesting. I could not be more pleased and am thankful that the previous owner of my vehicle leases his cars and sees the need to update his vehicle every three years.
I tend to be a very conscience owner and tend to take very good care of my cars, but this vehicle has honestly required very little from me from a maintenance standpoint. I would readily purchase another Volkswagen Passat in a heartbeat and encourage others to do the same after completing their research regarding the right vehicle for them and their family.
This is my second Volkswagen vehicle. My first car was a 2008 Jetta. I was forced to trade it in because the air conditioner wasn't functioning properly. I was very pleased with my purchase of the 2013 Passat at 64,000 mile "certified pre owned" vehicle I purchased in 2015. Until the summer of 2016 when the air conditioner stopped working yet again... New vehicle same problem. When I called corporate for assistance I got none.
So I paid the 250 deductible for repair. The dealership suggested I replace the airbag as it has been recalled. I agree of course, only to receive my car back with an error light on. Airbag error service now. I returned it to the service department the next day. They tell me I have to pay another 250 for repair of this. Again I contact corporate office for assistance and they refuse to waive the 250 fee. I believe this to be poor customer service, this malfunction did not exist until they put their hands in it. I am currently driving around with no horn or airbag. This is a safety issue that Volkswagen doesn't care about. Their customer's safety is not their priority and this concerns me. Never again!
April 26, 2017, I leased a VW Passat from Browns on Midlothian Turnpike Richmond, VA. It left the manufacturer in March 2016. I have had to take this car to the shop countless times. In July, less than 3 months after leasing it brand new, it stalled at a railroad track, and would not move, but it sounded like something was still turning. In August, I had the oil changed at Browns Sat, and had to travel out of town Monday, just a couple days later. and ended up stranded because the engine light came on due to the car overheating. In November, the car stalled again as I was yielding to the right. Also, in November the engine light came on because of a faulty leak detection pump which had to be replaced. In February, the EPC light, engine light and battery light came on and the car made a loud, scraping sound when I turned. A few times, the car also slowed down on the interstate.
On the last visit in March 2017 VW sent me to the Ourisman VW service department located in Bethesda, MD. They had the car for a week, stated they were unable to find the cause of the EPC light, engine and battery light coming on which accompanied the noise I heard under the hood and while turning. They also noted the EPC, engine and battery light were not on. However, I had already taken a picture of all three on. They were still on when I dropped it off.
In addition, the Ourisman male rep I paid $15 to for the loaner who tried to get me to sign the car releasing it to me stood in front of me as I got up to leave. I told him he was in my way and needed to get out of my way. Afterwards, his co-worker called out to him and he moved.
Frustrated after having another VW dealer tell me they could not find anything wrong, I had my daughter remove the license plates, and I left the vehicle with the Ourisman dealer. My daughter and I gathered our items from the car and walked up the street to wait for a cab to the train station to travel 2 hours back home. At this time I was in a lot of pain, had ankle braces on both ankles and had to walk with two canes. A few days after returning, I returned the license plates to the Department of Motor Vehicles.
Minutes after leaving the car at Ourisman, I ran into a non-VW mechanic, explained the issues I had experienced with this car, and he said they all sounded like transmission issues. He also stated if the computer was not picking it up, the computer was defective. None of the VW service departments I visited ever had a clue why my car was experiencing these issues. They kept telling me the car was fine, and left it at that so I left the car with them.
VW initially offered 10% down on another car. Later, they offered to replace the car as if I would ever trust a VW car or VW car dealer again. I want my money back in addition to the cab fares, train fares, bus fares, and lost wages as a result of their negligence. They showed no regard for my life. They showed no regard for my children's lives. I suggest they drive their families around in that car as is and see if they would like another VW. I spoke to a rep at a Virginia law office in Manassas and she suggested I go back and pick it up because according to her. I don't know if it still has the same problem or not when I specifically stated the Ourisman service department stated there was nothing to fix because they could not find anything wrong. No problem. One thing about those tables THEY ALWAYS TURN.
I am from Canada. I bought my 2013 Passat TDI from Luther Westside VW, in Minnesota. I purchased the vehicle from salesperson Helton **, who I have to say is a con man working at an OEM dealer. While negotiating the vehicle price, I mentioned to Helton ** that I will be importing the vehicle into Canada and I wanted to make sure I will have warranty. The vehicle was purchased used. I am the second owner. But the car only had maybe 8,000 miles on it. Helton ** assured me that if I have any issues with the vehicle that I will have to do is bring the car to the nearest dealership in the US and I can have any issues resolved.
About a year later at around 25,000 miles I had my first turbo failure. I tried going to local dealers in Canada and they all said that the VW is a US car and I do not have a warranty in Canada. I then contacted a US dealer and they then told me that since my car has been imported into a foreign country that my warranty is VOID!!! Furious to hear this I then called Helton ** and told him what was going on and he proceeded to tell me that it's not his problem and he will not be able to do anything about it. I told him that I am going to ship my car back to him and he can fix it to which he replied that his dealership will be giving me the bill for repairs.
It's pretty sad that a VW DEALER would do this to a customer who buys a car for $28K cash. Since the turbo failed I have also had my adblue heater fail, adblue pump fail, all sway bar end links fail several times on each corner, the exhaust flap fail, and the reason I am writing this review is because my turbo now failed for a second time and because of Helton ** and his con job and will also have to pay for this out of pocket, as I do not qualify for the extended turbo warranty on this vehicle.
We own a 2013 Passat Diesel. Best car for the price we ever owned. Until we learned about the diesel scam. The car is fully owned, garage kept and only has 8,000 miles. We began filing the online claim only to have the rules change midstream so I tried to go back to an earlier page in the claim to make a correction. VW will not allow that. VW told me on the phone to "just file it incorrectly...." So I filed a paper claim and mailed it early in Dec 2016. And waited.
We called a month later and were told that they have the paper claim but won't process it until I completed the online form (what?). So they agreed to delete the online form to allow the paper form to be processed. And waited. I called again recently and was told they have the paper form, they have yet to delete the online form, and I should "trust VW." (What?) I again told the script reader that I am about to pay another insurance bill on the car and tag renewal. She said "If you choose to continue to pay insurance on a car that just sits there, that's up to you." (What?)
We told her that the car must be insured, in order to have legal tags, in order to drive the car back to the dealer whenever I finally get a notice from VW. She just could not understand that. So that tells you what we are dealing with. They won't process my paper claim, because of the existing start of the online claim, which is wrong and won't let me correct it, and they won't delete the online claim to allow the paper claim to move forward. Again, the girl could not grasp that circle of frustration.
I asked them "if I consider keeping the car, I would like to drive a similar car that has had the modification. How do I arrange that?" She said "It can't happen. You must trust our engineers." (What?) So here we sit, and wait. If you ever appear to get upset with them, they hang up on you, and they always give you false names. I asked one gentleman who said his name is Jacque to spell it. What a funny response I got from that script reading clown. But they win. I sit here losing money by the day, and they laugh at me. So I have to get this off of my chest. Thanks for this outlet.
2013 Passat TDI SEL - First off, the car is nice to drive, gets terrific mileage (40mpg+ regularly), and can fit adults in the backseat. HOWEVER, all the money you save with the TDI is offset by the SUPER high cost of maintenance and repairs, even for known trouble spots. The most expensive maintenance items will be the tranny oil change on the DSG tranny - IT MUST BE DONE, there is no getting around this. IT WILL FAIL if not regularly changed out with the maintenance schedule. $600+ at most dealerships and independent repair shops.
The adblue heater WILL FAIL (it has actually be modified and is so prevalent that there is a "hack" to trick the sensor into thinking it is working) at a cost of $1200. VW extended the warranty on this part (finally) to 120,000 miles. The Diesel Particulate Filter (DPF) is also a maintenance part (they start looking at it at 120,000 miles) that is also a very expensive repair and cannot be cleared out like a semi's can, but needs actual replacement once the soot load gets above a certain percentage (not to mention causing back-pressure on the exhaust).
Other weak points: the water pump ($1200+ repair easily, since they usually have to replace the timing belt at the same time since it gets radiator fluid all over it). The turbo. VW turbos have been prone for years and years to going out (on both gas and diesel) and they still do. VW did extend the warranty on some, so check if yours is covered. All the money you save on mileage is offset by the super high cost of maintenance and repairs (not to mention the $4000 to $5000 premium spent buying the car in the first place). ALL THIS IS (OF COURSE) OFFSET by VWs cheating on the emissions. My car is scheduled for buyback, so maybe I'll stick with something that is not as high in maintenance or in cost of repairs for my next vehicle.
I purchased a used 2015 Passat in June 2016. It had 24K miles. I test drove the car, mentioned that I felt something minor with the brakes and/or rotors and a few other concerns, and signed the papers. An appointment was scheduled for the following week to have the maintenance done to the car. I drove the car over the weekend and immediately realized that there was definitely something going on with the brakes and noticed that the car seemed to have issues with the struts. I dropped the car off for service as scheduled, picked it up, things seemed to be fine until a few days later. SAME problems. I scheduled another appointment and was assured nothing wrong with the car and that it "operates like other cars like it."
Before I even made the first payment I had taken this car to be serviced twice and still no difference. Before the second payment, my car has now began making a squealing noise, obviously the brakes, when pulling off. I have to schedule yet another appointment to again have this looked at. Over the past 20 years I have owned a Honda Prelude, Chevrolet Cavalier, Trailblazer, Tahoe, and Avalanche, Acura RL, Dodge Charger and even a 96 Passat. NOT ONE of those cars made any kind of noises while driving them. Not one!
This 2015 Volkswagen Passat on the other hand is the newest car in the parking lot at work. It is the only Volkswagen in the parking lot at work and it is the ONLY car in the parking lot at work that sounds like squeaky the train when it leaves the parking lot every day. This is embarrassing and unacceptable. A coworker asked to ride with me to a company lunch last week and was impressed with my car until we actually began moving! The car squeaked all the way out of the parking lot and down the street. The front of it bounced when going over dips in the highway. Then when I came to a stop it sounded and felt as if the brakes were coming through the floor! Also, there is a tapping or rattling coming from the inside back driver side that I have yet to identify what it is. Extremely annoying!!!
I asked if the car had ever been wrecked and it hasn't. So either this is a poorly made Passat or someone is not doing what should be done when I take this car into service. Being that the car is under warranty I do not see what the problem would be with putting on new struts, brakes and rotors. I still have my 2006 Dodge Charger and it has over 235,000 miles and has NEVER made a sound like this 2015 Volkswagen! Right now when I get in my Dodge and pull off the only sound you hear is the engine! No rattling on the inside, no noises pulling off, grinding, and no squeaking. A few of the VW service reps told me it's normal for the brakes to make the grinding noise in the mornings or after the car has sat for a while because the brakes on VW are metal on metal. That is bull!!!
None of my other cars have ever done that! That means they have apparently put cheap brakes, rotors, and struts on this car! And now the steering wheel shakes when I'm on the highway!!! Also, the CD player now makes a funny noise when you start the car. I contacted VW corporate to no avail. This is supposed to be a German made car. I'm trading this car in ASAP!! I have owned a Passat before and this one is NOTHING like the quality of cars that I have previously owned. Even that Cavalier I owned in the early 90's rode much better than this 2015 Passat.
I leased my VW Passat in 2013 with the auspice from the salesman that the car was durable and cost effective. Well my first year with the vehicle was uneventful. My trouble started on the second and now third year. The car has had numerous recalls that I gave up following on them. Not to mention the emissions scandal that just made me lose all faith in this company. Well just last month as I was cruising down the freeway, my vehicle lost complete power and started billowing blue smoke. When I took it to the VW TDI specialist (I stopped going to the VW Stealership), I was told the Turbocharger exploded and to replace it I will have to fork out $3000. I have owned numerous cars and have never been subjected to such conmanship. I will never even look at the direction of a VW dealership. A car with less than 70k miles which has been serviced religiously by the stealership should not blow its Turbo.
I bought a 2013 VW Passat in October 2015. This is my very first foreign car. I regret ever buying this car. I'm thinking since it's a 2013 I will have no problems and as long as I keep up with my maintenance I should be good. But I've literally had nothing but problems with this car. I had to replace my driver's side door because of a broken latch. I had to replace the cooling fan. The brakes they never seem quite tight despite being replaced, etc etc etc. I haven't even had the car a year yet.
Unfortunately I'm under lease with this car so I'm pretty much stuck with it. And now my check engine light is on. I'm praying to god it's just a sensor or something simple. I can't afford to keep getting this car fix and I can't afford to not have a car because I have to get to work, school and everywhere else. I'm dreading the thought of taking it to the shop because every time I do I have to come out of my pocket $600 plus. And I'm still paying on this car. If I could do it all over I would've ran the other way and not given this car a second glance. VW needs to buy back all their cars not just the diesel models because these cars are poorly designed.
Volkswagen Passat Company Information
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