Consumer Complaints and Reviews
10/28/2016 dash light came on so I took it to VW for diagnosis and repair. The dealer stated it was a problem with the EGR valve and it needed replacing. Parts and labor cost: $1,560. 3/27/2017 dash light came on and took it to VW dealer/repair center for diagnosis. The dealer stated there is black soot build-up on the EGR Filter Pipe and need a new one along with a Diesel Particulate Filter. The dealer said the repairs would be $7,500! Obviously I declined the repairs this second time. I bought the diesel because the engines are supposed to last a long time and it is a "clean burning" diesel. Hah! I will NEVER buy another Volkswagen again!! What a scam! And yes, I have now decided to do the "buy-back" option. The engines may last a long time but everything else breaks down on it.
I always thought that a Volkswagen was a great vehicle to buy. The people I've known that had them ran for over 200k miles with no problem. I bought my 2009 Jetta Wolfsburg with 50k miles and thought it was great that was until at 58k miles. The rear main seal started leaking. I had it repaired just before my warranty ended thankfully. When it was in the shop for about a week I called the dealer to check in on it and they said it'd be done the next day. So the next day I waited for the call but there wasn't any. I waited two more days then gave them another call. When I gave my name they said "oh yes your vehicle has been done for three days." Great communication in that place.
Then at 80k miles the key started sticking a bit then one day when I went out to start it and the key wouldn't turn. I called the tow truck and had it towed to the same dealer. I'm sorry I did. The car was there on a Tuesday. I got the quote the same day. I didn't hear from the dealer until the next Wednesday. When I did I was told my parts arrived early morning and that my car would be done the next day. I waited until 2pm the next day then called the dealer and they now said my parts just arrived and my vehicle won't be done until the next day. Hopefully this time they are right. Needless to say I'm never buying another VW. Their dealerships have no communication between parts and service and the vehicles are nothing but problems.
It seems the TDI models aren't the only ones taking a hit. Our 2016 Jetta has lost almost 50% of its value, customer service sucks. Don't buy a VW. The car has already had to have the rear view mirror reinstalled, door seals replaced, and has been in the shop for a intermittent transmission problem that according to VW is normal for that model, the microphone is placed on top of the driver side air vent so if the a/c is on while you make a call it sounds like your in a air tunnel (WV response was it's because it's the cheapest vehicle, so it's not their problem), if you roll a window down when you're listening to music it sounds like the speakers are blown. Don't buy a VW.
I have been trying since November to get VW to take back my 2010 Jetta Diesel 2.0L TDI. On more than five occasions, I have submitted their required paperwork to the VWGoA Online Claims website. VW keeps inventing one excuse after another to find a problem with my documentation. They dispute that I have the authority to sell the car back to VW. I have also talked on the phone multiple times with their agents, and they are all profusely apologetic, but they nonetheless will not actually just say "yes, we agree to buy back the car." This is UNACCEPTABLE! VW is the one that cheated all of us, and now I am stuck with a car that VW will not take back and that I can't actually sell to another private party. If a lawyer is reading this and can help me, please contact me.
2016 Jetta VW GLI. First week, blown fuse was unable to charge my phone. Check oil light came on the second month I got this problematic car. I purchased this car January 2016. After "pulling teeth" many many many oil consumption tests, they gave me a new engine in November 2016. Fast forward to January 2017, two months after the new engine was put in, the check oil light came on again! Checked the dipstick and oil very low. Went back to the dealership, they added 3/4 of oil to the engine. And told me it was "normal" to burn this much oil.
Then just recently, February 11th, 2017, as I was driving on interstate 95 south (busy Miami area), the EPC came on! Thank God my car did not stalled, loss power, loss acceleration, or stopped in the middle of the highway. It would have been a big accidents involving cars next to me, in front of me and behind me. Again, thank God no accident occurred. Before purchasing the GLI I honestly thought that I would not run into any issues with VW product like other consumers. I thought I would have better luck. I am extremely disappointed in their product. I have one question to VW, what happened to QUALITY CONTROL Department, did they all quit?
How do I know I can trust these reviews about Volkswagen?
- 744,488 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Our 2015 VW Jetta TDI w/ 15000 km def tank damage and wiring is destroyed also. Same Complaints as many other VW Jetta owners. This is where the conditions of the road come up and destroy the undercarriage that is right behind the right side of the rear tire, exposing wires, our quote was $1600.00 which wasn't covered under warranty. Finding that this is a common thing happening with the Jetta and VW Isn't going to Cover this under warranty. Maybe they should FIX THE PROBLEM!
VW Jetta 2013 TDI - I completed all my paperwork for returning my TDI. I own my vehicle. The automated form stated I was ready to be considered for buyback. The paperwork according to the operator (I finally reached after waiting some 40 mins) was submitted to the auditors just before Thanksgiving! Here we are Mid January 2017 and not a peep from VW. They are supposed to respond in ten days then make an appointment in another 10 days. Nada. This is beyond anyone's patience and falls under the label "unprofessional". VW need to be forced by the legal entity in the US to follow the judgment rulings. What, if anything, can we do to put pressure on this company? Suggestions?
I must say I was completely impressed with how VWGoA handled the TDI buyback. The process is tedious but if you pay close attention it goes very smooth. I really loved my 2011 Sportwagen and hated to see it go but the settlement in my case was awesome I believe. It had 165k miles and never gave me any problems. I did the oil changes myself but other than that never had anything go wrong. They gave me more than it was worth. I still have faith in German technology and style.
After my car was a total loss in a collision, I shopped for a replacement. I was fortunate to find a 2008 Jetta SEL in excellent condition, one owner and carfax certified. The first things that impressed me were the fit and finish. Standard equipment was abundant and included things I would never expect, such as heated seats, multiple airbags, premium sound with in-dash 6-disc cd, and satellite. Moreover, the Jetta is a blast to drive. One can drive with confidence since it accelerates like a rocket -- no worries about performance lagging while passing other vehicles -- and the rock-solid handling is a plus. Overall, the Jetta is a very impressive unit that I am very proud to own!
I am sitting here after spending over $10,000 on a VW Jetta TDI that I need to have repaired to sell back due to the emissions scandal. First, I experienced a bad fuel issue that guess what? Was not bad fuel according to my insurance company. Had to get a new fuel tank when I continually put top tier diesel in my car. However, it is interesting that these cars cannot drive on the diesel that the government seems to be pushing. Now the engine is dead with absolutely no warning. No lights or any indicators just a little over a month from having to pay for a new fuel tank. This company has no business operating and selling such lemons and lying to the public. Never again will I ever buy a VW. Ever! I think we need to sue for more restitution!
There are no words to describe the anger and frustration that I feel dealing with endless problems this car has. I bought the car brand new. Never got the advertised mileage 42, but merely 28 mostly highway. Bluetooth never worked, no one could hear me. Electrical issues, windows would not open or close. Moon roof malfunctioned twice each time $1000 cost. Transmission leak another $1000 paid. Now turbo fan at the cost of $4400. I was hoping to drive this car at least 15 year. 6 year $29,000 price tag have to buy a car all over again. When I would call for MPG issues, I was told car is too new to perform to that level. And 6 years later is too old to perform to advertised MPG level. You cannot win.
I have filed a claim for buy back option in August. Today, end of December, I was told my paper work must be resubmitted, because they have discarded my paper work by mistake. Even though I have send all requested via email and uploaded on the website. I am dealing with bastards. I will never look at VW again. Only 6 years later from purchasing I have no car to drive. I have to buy a new car without waiting for the settlement offer. So I have waited 4 months to hear that they have discarded my paperwork. I am the original owner and should of rather easy case to determine the eligibility. BASTARDS AT VOLKSWAGEN. NEVER AGAIN. CON ARTISTS. I cannot imagine the frustration of the others who were fighting all along without the VW settlement. IT BRINGS LITTLE COMFORT.
Called Volkswagen about my claim I filed on October 25th, 2016. My packet was complete, no one has any knowledge of what's going on. All they do is talk over you when you're trying to tell them how you feel and they just talk over you. I think VW is trying to pull the wool over the consumer. The longer they wait the more interest they make on us. If we don't watch out they're going to file bankruptcy and we're all screwed. BBA get on top of this. Consumer need your help with our complaints. It's been 45 days and still no packet. Shame on you VW. My family and I have always bought Volkswagens. Never again will I ever buy a car from you.
I own a 2013 VW Jetta TDI that is subject to the recall approved by court settlement. I would like to echo other reviews that have described the process as convoluted and frustrating. Every piece of information received to date has been inaccurate and misleading. I tried calling the claims number and after being hung up on (I am always professional on calls to hopefully prevent this behavior), transferred then hung up on, calling back and hung up on, etc, etc., I realized the "Claim" telephone number is only provided to meet the legal settlement, NOT TO PROVIDE ANY information. I seriously considered buying another VW as I love my Jetta but after this experience, I will have to reconsider. Of course, then there is my family members and extended family and all of my friends. Needless to say, this bad will is like ripples in a pond.
I have never posted reviews on the internet before. However, having just called VW TDI Team and VW customer "care", I feel compelled to add my story to this forum. I have a cheating 2011 Sportwagen Jetta which I purchased in San Jose with 280 miles on it; it now has a mere 48K on the odometer, most of it highway miles. I was happy with the car for about three years. Then the issues started to pile up. A few months ago it stopped recognizing the key. Changing the battery in the fob did not help so I took it to the dealership. They immediately changed the instrument cluster to the tune of 1300 dollars. Fortunately, or unfortunately, that did not solve the issue. So they put back the old cluster and changed the battery and discharged the capacitor for 600 bucks--a real "bargain", according to them. Needless to say, I was not happy with the bargain given that the car is under recall but I sucked it up.
Fast forward to last Friday. The immobilizer got activated for no reason whatsoever. Neither key works and it took me two hours to get it towed, using VW complimentary road assistance, to the same bargain-filled dealership. The dealership wants 160 dollars just to examine the issue and tell me what's going on. They already hinted that it probably needs a new computer or something, and it sure is going to be costly. Thinking myself very clever, I asked the dealership to wait until I call VW TDI settlement and sort it out with them. As you can imagine, that did not go too well. The TDI team refused to help me in any way arguing that there is a "process" and so on and so forth. They would not expedite the claim or ask the dealership to hold the car until the claim is resolved. Further, they insist that the car must be operable in order for them to buy it back.
The TDI settlement rep adamantly refused to put her superior on the phone. First she said there was no one around other than her. Yeah, right! Then she said someone can call me back within three days. In frustration, I called VW customer care only to hear the same rehearsed song. The supervisors are busy and the reps have no power to help given the warranty terms. Bottom line: I have to fix the damn immobilizer and then wait for VW to go through its process. In the end, they'll to pay me substantially less than I have spent on the car with all of the repairs.
And, speaking of repairs, I have found whole forums devoted to faulty VW immobilizers and other electrical... uhm, "anomalies." Granted my tale is not nearly as miserable as some, but it is a small consolation. In conclusion, I say: VW is a horrible company. They cheat consumers, ruin the environment, and care not at all about their brand and its impact on the world. I rue the day I bought VW and I will not make the same mistake ever again. Don't be fooled by their "We are trying to make things right" slogan. They are not.
I have VW Jetta 2015. Got it brand new. After 1 year the backup camera stopped working correctly. I went to dealership 4 times!!! And now the brakes started to make an awful noise. Dealer told me that it is normal. But I am waking neighbors with this sound!!! I make videos all the time. I have a lot of them! I am about to go to court. I have everything to prove that my car is not working how it is supposed to!
I own a 2012 Jetta and it has been the worst experience ever! For over a year now it has been stalling on me in traffic. Dealership can't fix the problem! There is obviously a defect in these cars and they will not admit it. I plan on filing a Lemon Law claim against VW and hope I qualify! There have been several attempts by VW to fix the problem and it still is stalling on me! This is ridiculous and I wish I would have read all these bad reviews prior to my purchase! There are only 30k miles on the car!
I bought a 2010 VW Jetta in Fargo in May of 2012. The engine light came on almost immediately. The only authorized service provider was in Fargo, 270 miles from where I live, Valley Imports, Fargo. Over twelve months, I took the car to Fargo six times, wherein the sixth time, they had the car for six days. Soon thereafter, the warranty period had expired. Just as had been the case the previous five times, I got in the car, turned the key to find the engine light still on. I gave up and eventually the engine light went out. Until March of 2013 when I took kids to MT to ski when in Miles City, the car would not go above 40 MPH so I took it to Billings VW where I left it and got a loaner to continue the ski trip.
The next day I called VW Billings, they told me it would cost $3500 to fix. The second day I called, the price went up to $5500 to fix. I told them the car had been nothing but a tremendous expense and aggravation for me, so keep it. My husband had made a reasonable deal over the phone with a sales woman to trade in the VW horror car for a Subaru Outback. By the time I got to Billings VW, some little car dealer (who has since left VW and now I cannot find) had torn up the original contract that my husband had agreed to on the phone and proceeded to take me to the cleaners giving me $13,900 on a trade in for a Subaru, for the VW I still owed $15,975 on.
Granted, I have blamed myself for 3 years for being so stupid to fall victim to a car sales conman, but I had kids who needed to get back to school and had to drive 600 miles to get them there and 1 day left to do it in. I called within 3 days after I realized how badly I had been ripped off and how badly I did not like the Subaru. They told me there is no return policy and good luck. This whole deal ate at me like a cancer so in the spring of 2016, I called Billings VW and told a new salesman how badly I had been ripped off. He assured me he'd make it right by giving me a tremendous deal on another VW. I was highly suspect, but thought it would be the only way I could recover from this nightmare so I replaced the windshield, drove 800 miles round-trip, spent a night in a hotel, only to get to VW Billings to find an unkempt, unprofessional salesman who wanted me to test drive a car.
I figured he was lying throughout the numerous phone conversations, so I refused and went inside to find that he intended to make me such a deal that would've raised my car payment from $458 per month to over $750. It was all lies. NOW, as I'm sure you all know, VW has had to come clean because of a class action suit of known emission problems with those cars and illegal emission reports. They are now being forced to buy back this junk and as my luck would have it because I dumped the junk before the lawsuit, I have absolutely no recourse, not that VW would've made any concessions for such horrible products, sales and so-called service.
I have lost so much money from that car, I cannot afford to trade the Subaru so I get to pay for it, drive it and be buried in it because that's how badly I have been ripped off. The moral of the story is do not buy a car under pressure, do not buy anything from Valley Imports, Fargo or VW Billings and unless you have a bottomless bank account because that's exactly what you're going to need and most importantly, whatever you do, do not buy a VW. Ever.
Lots of problems with my VW Jetta TDI Limp Mode. NHTSA doesn't have any other complaints on VW Limp Mode - that's odd given all the VW forum feedback. Share your VW diesel Limp Mode experience with these dedicated DOT employees: **.
75 miles an hour, 99000 miles I heard a Big Bang. The car came to a bolt in the fast lane. Car was regular service at the dealer. Turbo blew an engine charged $6000 at Murrieta in California Volkswagen. They had car 2 weeks. 24 hours after I got it back car was dead. Apparently they then said meta was l in the engine!!! They should have seen that on initial inspection. They wanted thousands more to repair it for the second time. That was the end of that car. I'm still paying for that car even though I no longer have it!! Run from Volkswagen!!! I don't know if legal action can be taken against Volkswagen.
Let me start by saying I have always been a VW fan. My first car was a 59 rag-top Beetle and I have owned several other air-cooled VW's over the years but never had the opportunity to get into a diesel, although I always wanted to. In 2010 I saw the new TDI's and now own a 2009 Jetta TDI that I bought in 2010 from Murrieta VW, in Southern California.
The car originally was an internal VW Executive's lease and never sold until I bought the car, with just over 6000 miles on the odometer. The car had been custom ordered by the exec with the TDI-Cup full body kit, custom VW 18" wheels, a GTI steering wheel, and other custom touches that make this car really stand out and almost one of a kind. I have maintained the car in excellent condition with low miles (approx. 7,200 mi/yr.) and until now have had no complaints with the vehicle. I've enjoyed the performance and fuel economy but within the last week the reality of the expense of owning this car hit home.
I live in Southern California in an area that does not have a VW dealer close by so I use Bob Baker VW in Carlsbad, as it is within 12 miles from my office and I can shuttle back and forth between work and the dealership. I registered my car a couple of months ago on the VW website and even though I selected the "sell back" option, I really considered keeping it and letting VW install the "fix" because I do like the car and was not happy with the $9,600.00 buy-back offer (plus the $5K for my troubles), especially since I paid $26K for the car when purchased (Note: I paid cash, at a time when our four daughters were in high school and bound for college. Do you know how long it took to save $26K with a mortgage in Southern California, four daughters, a wife, and two dogs to provide for? This purchase represented far more than a new car, it represented roughly 8 years of sacrifice for my family!).
The check engine light came on last Wednesday and I made arrangements with Bob Baker service department to have it checked out last Friday. The service writer called mid-day and informed me that at 65K miles, one of the O2 sensors had failed. Not a big deal. I have replaced several on other vehicles myself and I know what is involved. The initial shock came when I got to the dealership Friday evening, in the form of a $500.00 charge for replacing one O2 sensor. Since VW uses a proprietary CAN-Bus architecture, they are the only ones that can diagnose the fault and they are going make you pay for that privilege. OUCH!
Let's see, $124.00 to diagnose, one hour to install so that's another $124.00, with an O2 sensor cost of $248.00, leaving my wallet $509.36 lighter than when I arrived (Wow, dealership prices! No wonder people try to avoid dealership service if they can). Then on the way home Friday evening, the check engine light came back on. I took the car back to the dealership Monday morning and was informed mid-day that the diesel particulate filter had failed, causing the O2 sensor that was just replaced to fail again. I was told that the sensor would be replaced under warranty but the real problem is the DPF, which is going to cost almost $6000.00 to replace. YES, $6000.00!
How is it possible that VW designed a car that at roughly 65K miles, requires a $6000.00 piece of exhaust pipe to remain emissions compliant? I know, it's more than just a pipe but come on, how could they possibly design an exhaust system part that is more expensive to replace than an engine or transmission in most other cars? Obviously I balked at the price and told them there is no way I am going to spend that kind of money for one part that is two-thirds the value of the entire car, according to VW (refer to the above buy back offer).
After cooling down I called the service writer again and was informed that VW has extended the warranty on the DPF to 8 years or 80,000 miles and that VW would cover this under warranty. OK, that's more like it but that is not the end of the story. I just got off the phone with the service writer and while the DPF and O2 sensor have been replaced, my car is throwing a hard code for soot, which it should not do since the DPF and O2 sensor are new. They now need to keep my car until they can consult with a VW specialist tomorrow but at least I get a loaner for the day.
One more item of note; while waiting for the shuttle from the dealership this morning I happened to chat with a retired gentleman that brought his 2012 Golf TDI with 61K miles in for the exact same issue. His check engine light came on and they quoted him $5,800.00 to install the DPF and they really tried to make him pay for it. Only after his daughter, who is an attorney, made several calls did VW offer to cover it under warranty.
So there you have it. For all of those folks like me who are/were contemplating keeping your TDI after the fix, you need to know the true cost of future repairs you are going to encounter before you finalize your decision. Had this DPF failure not occurred when it did, I would have let them fix the car and then would have been stuck with the repair at a later date. And even though the part has been covered under an extended warranty this time, what will happen in another 65K miles when it fails again? Will this part be changed as part of the overall fix? Who knows?
Maybe if VW is forced to add urea injection to make the cars California emissions compliant, the DPF design will have to change to accommodate it and maybe it will last longer but at this point I am not willing to take that risk. One thing I know for sure, VW took a design that was legendary for engine longevity, overall economy and great fuel mileage, then installed emissions cheating software and turned it into a money pit while not informing the consumer of the true cost of keeping the car emissions compliant. I understand the diesel design had to change to meet stringent emissions requirements but who in their right mind would buy a car if they knew up front it would require replacement of a $6000.00 part every 65,000 miles? This was the clincher for me and it is now time to cut my losses, try to get all I can from VW for my car, and give my money to the competition.
To VWOA and its parent company VWAG, you have lost this customer for life. You've sold a sham to the public and turned many, many fans into disgruntled owners. Your shareholders despise you for what you have done to erase their value and it will be a long time before anyone believes in your brand again. As a corporation, you deserve what you get for the lie you have perpetrated on the very public that have supported you, your brand-loyal customers. Signed: Another disgruntled owner.
I purchased my Jetta, used certified. It performed well, mechanically. Until I recently got into a car accident and totalled the car. The accident impacted the front of the car. There was no front end left. Not one single air bag opened. This car had dual air bags. Not even a small burst. Thankfully my family was not in the car. Out of concern for other VW cars out there, I called Volkswagen to share this incident. Their response was that the type of accident I had, the air bags did not need to deploy. I find this concerning as my entire front end was gone and the car was a complete loss.
Don't buy or lease Volkswagen. Multiple, multiple issues with the EPC light coming in and the car stalling many times, sometimes sequentially, in dangerous places like the freeway. VW was very unhelpful, passing the ball from one department to another. This car has been terrible from the get go. Learn from my mistake. Stay away from VW. Will never use them again.
I have only been a Volkswagen customer for four months, a decision I regret. I have had my radio go out after renewing my satellite radio. From research and after talking to a couple of Volkswagen reps, this is a known and documented problem on the 2010-2012 Jetta. It is almost $1K to get it replaced. It is out of factory warranty and although it is a known problem Jetta refuses to accept responsibility and fix the issue. I traded in my 10 year old Chevy and thought I was upgrading by buying my first Jetta. Lesson learned. As a business owner I understand that mistakes can happen and faulty products/supplies can happen. I want to support a company that stands by their products and they don't. Please do your research first.
The Turbo on my 2012 Jetta Sportwagen has failed at 89,000 miles and VW would not fix it. It cost me $3000 to fix. The particulate filter was dirtied as a result of the failure and VW will not replace it. It will cost me $2000 to fix it. The turbo failed five months after VW completed the mandatory "service software update" required to get an approved smog check.
VW sold me a '13 GLI Jetta 2 years ago. The car books for 13 to 17000 currently. The car has been stored, no accidents, fully loaded, low miles, not a thing wrong with it. I owe 26500 on it. In order to get rid of the car I need at least 10,000 down!! That is crazy. I have been to multiple dealers to get rid of it, and I am having a super hard time. I even called VW, they pretty much told me, "Not our problem." I understand I am who purchased the vehicle, but really, I wasn't aware driving it off VW property it would lose 10 grand! Not to mention the payment isn't exactly friendly either. Clearly they DO NOT care about their customers, and among small talk, I am not the only one they screwed financially.
I bought a 2015 VW Jetta Trendline+ TDI in August 2015 and took delivery 2 weeks later in September. Approximately 3 months into ownership, the vehicle had an intermittent whine type of noise. I did a little testing to determine if related to the fan/blower usually at start up. I emailed the salesperson who scheduled an appointment with the service department. After dropping the car off, I fully expected a call from service not being able to find the problem (it was intermittent after all).
After I explained to them the issue the technician finally managed to "achieve" the same whine type noise and narrowed it to a fault in the motor (I suspected a failed bearing of some sort but they did not confirm). They said the part was on back order and they would contact me. Having picked up the car I waited for the service department to contact me to schedule upon arrival of the part. It took more than a month and I had to contact them. This was a tad disappointing. The part was replaced without too much fuss but... There is always a but... The dealership I bought the car from was not close to home so the travel after dropping off the car and then picking it up was a pain.
Bought JETTA 2066 TDI new. Had it a few weeks the turbo had to be replaced 2007. Last year 2015, had some major breakdowns. LOCKE CLEARWATER $6000.+ Insurance paid 100$ DEDUCT. I paid 1200 for not covered parts.
I own a 2009 Jetta diesel car. When I bought my car I was not made aware that this vehicle would have trouble starting in cold weather. For years I lived in PA and had a garage to park my car in. Well I moved in 2015 to the south, to KY. I moved to a residence that has no garage. Twice this winter my vehicle has not started and I had to have it towed. I take care of this car and it has very low mileage.
The VW repair shop informed me that it is common knowledge that you need a garage to own a VW. Because of a design flaw in all Volkswagens sold in the U.S. I was told that I needed to pay for a winter kit that corrects this issue. The kit costs around $1000. From what I can tell this is a design problem that VW is refusing to fix. It does not make sense. I would not have purchased this vehicle if I had known about this issue. I have been stranded twice, had to pay for towing and VW shop visits. I think VW should pay for correcting this engine malfunction. Poor and dangerous design.
Our 2010 VW Jetta TDI recently would not start. We had it towed to the VW dealership to be repaired. The dealership did not give us any information about what wrong with the car throughout two phone calls. Finally on the 3rd call they said that the Intercooler had built up moisture inside of it and the moisture froze thus the intercooler needed to be replaced. We asked the dealership not to do any work until they had called and told us the price for labor. They said they were going to see if VW would cover the part under goodwill since "this problem has been happening a lot lately." We didn't hear from them again until they called and said the car was fixed and how much the labor would cost. No pre-warning on price.
My husband goes to pick the car up, doesn't get it out of the bay before he feels that something just isn't right. The car is vibrating. The mechanics look at it again and say it must be the fuel line. They clean the fuel line and give him the car again. He makes it about five miles down the road and has to turn around again. The car is now bucking. Once he pulled back into the bay there is black smoke pouring from the engine. Two days later they call us and say that "water from the intercooler got into the Pistons and bent a rod". They estimate over four thousand to fix this repair.
Now include the original intercooler expense and we are looking at six thousand dollars total for this problem. We are waiting to hear what VW might do for us. I have just now been informed that VW will take into account how many vehicles we have owned, where our services and repairs have been performed, and our general "loyalty" to VW before deciding what they will help with. I was never informed of these requirements when purchasing this vehicle.
One Internet search under "problems with the 2010 VW Jetta intercooler" came up with a forum dedicated specifically to the issue that is 158 pages in length. VW apparently has known about this problem all along. They have chosen not to issue a recall and are still selling cars in cold weather climates that have not had the new kits that can help fix this problem installed in them. As far as I am concerned this problem is 100% the fault of VW. I think they should be covering the TOTAL cost of labor and parts for this repair.
I just my 2015 VW Jetta in to correct def tank damage, wiring harness destroyed and supply line needed to be replace. Because when building this car they put the tank and pump in a position that would take damage from road coming off the right rear wheel. They cover the wires hose by lite plastic cover, the vital wiring harness and hose and pump. They claim damage would not be cover by warranty because of outside infuncent. The cost near $2000 the repair this damage. The car has 16500 km and less than a year old. How can they denial this claim. When at same time they had 2 other Jetta in for same damage to def tank.
Updated on 1/9/2016: VW claim that not responsible for putting the def tank in poor location that it got damage from road conditions.
Volkswagen Jetta Company Profile
- Company Name: