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Volkswagen Jetta
Overall Satisfaction Rating
2.51/5
  • 5 stars
    5
  • 4 stars
    8
  • 3 stars
    6
  • 2 stars
    4
  • 1 stars
    12
Based on 35 ratings submitted in the last year
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Volkswagen Jetta

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463 Volkswagen Jetta Consumer Reviews and Complaints

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Rated with 4 stars
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Verified Reviewer
Original review: Jan. 16, 2019

After one month of ownership - 900miles I bought the S Auto with safety package. Out the box I noticed I had issues with the windshield wipers making a terrible sound. Dealer replaced the blades under a claim. Now it is fixed and no noise. I have the same problem with Bluetooth calls, where the person on the line hears themselves. This is not a problem when I use Apple CarPlay. (Not yet reported) Great fuel economy... over 40mpg on highway. I noticed that the forward collision sensors sometimes are way more responsive than other times. Not sure why. So far so good. The vehicle is very comfortable and looks great in red!!!

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Rated with 1 star
Verified Reviewer
Original review: Jan. 9, 2019

I bought my 2019 Jetta S 6-Speed manual in May 2019 (week 1 of its release). Mistake.

Here is my post I just shared on another Consumer Awareness site:

I learned to drive in 1976 on a new VW Rabbit (manual transmission). for over 40 years, I've owned and driven a VW Rabbit, Datsun 510, Honda Accords and Civics, a few Toyota Pickups, a Ford Focus, and a Subaru WRX. I've driven well over 700,000 miles with manual transmission cars. I've never needed to replace or repair a clutch under 100,000 miles on any of these cars. In the first week of May 2018, I finally gave up on our 2004 VW Jetta and picked up our new 2019 Jetta S with the 6-speed manual transmission. Early on, I experienced an occasional irregularity when shifting. It seemed as if the engine would rev fast, increasing rpm when the gas was released and the clutch engaged. A slight burning smell could be detected some of the time. On 3 occasions, this malfunction was significant, where the engine rpm soared and the clutch did not seem to fully disengage. On all three incidents, the burning smell was significant. One of the 3 major incidents occurred with another driver was behind the wheel ( I was a passenger) who also owns a manual transmission and has been driving manual transmission cars for over 8 years. The third time this incident occurred, the burning smell was so bad, we drove it to the dealership (a total of 5800 miles on the car). The dealership replaced the heat / ac blower motor because the smell in that area was so strong, (trapped) which led them to believe that motor had failed. I insisted that was not the source of the smell nor the problem with the car.

The dealership removed the transmission and discovered the clutch was worn to the rivets. After a week of trying (unsuccessfully) to find a mechanical issue with the clutch, the dealership worked with VW corporate to determine how to proceed with regard to a warranty repair. VW corporate is standing by their claim that clutch wear falls under normal wear and tear and is therefore not covered by my factory warranty nor the extended VW warranty I purchased. Currently, their position is that I pay for the repair and go on my merry way.

I am now working with a VW Customer Care Advocate as I appeal their position. However, there is no attention being paid to the clutch problem with this 2019 Jetta. The only topic VW seems concerned about is who is going to pay for this clutch repair.

First, shame on me for buying a newly designed car model on the first day it was available. I know better. Second, whether VW decides to pay for my clutch repair or not, if they do not address the underlying issue, I am selling this car for a non-VW asap because I cannot afford a new clutch every 5,000 - 6,000 miles. (and that new car will have a manual transmission - I love driving a manual).

One other point that I shared with the dealership service department: About 3 months into driving this car, I was driving on the interstate near sunset when every interior light and radio turned off for about 3-5 seconds. It was a complete loss of electrical power on the interior. The engine operation seemed unaffected and it wasn't dark enough to tell if the exterior lights were affected. This has not happened since, but something to be aware of. I would appreciate hearing from any other 2019 VW Jetta owners who have experienced issues similar to either the manual clutch issue or the electrical black-out issue.

Best to all who ventured out (maybe too soon?) into 2019 VW Jetta ownership.

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Rated with 4 stars
Verified Reviewer
Original review: Jan. 3, 2019

I have had my 2019 VW Jetta for 3 months now and am constantly reading reviews. My last car was a '16 Prius which made strange noises as most hybrids do. When I bought the Jetta, I read (most of) the Owner’s Manual. I learned that the vehicle will emit a noise as it is the brake hydraulic system and is normal to design and operation. This is the same noise everyone complains about. Dealers should be familiar with this O.M. statement and offer proper explanation before dismissing their customers. My main complaint is that during a Bluetooth conversation, the person on the other phone (not my end) hears themselves repeated (crosstalk) to the point where I cannot hold a conversation via Bluetooth anymore. Anyone have the same problem?

Dealer is not sure what the cause is or how to fix but I just learned about smartphone obd11 coding apps. The dB for the Bluetooth microphone is listed with adjustments. I will follow up with the dealer. My 2019 Jetta SEL doesn't have the best Lane Keeping Assist. So far I think Honda is the best. VW's is very poor, but it is just an assist, not a substitute. I am disappointed there's no side mirror signal repeaters across the whole line up. This is a safety item that VW should have kept on all models. Canada gets a 6 speed manual across the entire line-up, why not us in the USA? S-trim only. Are punishing us VW? Last complaint, no rear air vents. Even my 13 year old KIA has rear air vents. I'd take the $1000 I could save without the automatic and pay for rear vents and side turn signals. Overall, I'm happy so far.

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Rated with 2 stars
Verified Reviewer
Original review: Dec. 31, 2018

I've had my 2019 Jetta SEL Premium for about 2 months now. I've read the reviews and noted the sound that several people have talked about. I've heard the same sound in other cars I've had, so it doesn't worry me too much. I'm sure that will change if it turns out to be a serious problem. Otherwise, I'm in love with this car. Except for the sound system. One of the deciding factors for me to go with the more expensive SEL Premium model was the Beats Audio sound system. I understand that this is still a factory system and will not sound close to an aftermarket one, but I still expected better. This is the reason for the 2 stars.

First, there was a terrible rattle coming from the door panels when listening to music. This was an easy fix. There wasn't enough insulation between the panel and the speaker. I had Dynamat installed and problem solved. Next, the subwoofer. I don't really know what to say about this. I like a nice well-rounded sound to my music. I like deep, rich bass along with clean, clear mids and highs. The subwoofer was anything, but great. The only thing I could compare it to would be tapping on the side of a closed, but empty cardboard box. It tried to produce good lows, but didn't quite get there. I had it removed and an aftermarket subwoofer installed. This was much better, but still not perfect. When listening to music, I still hear some distortion. It sounds like a speaker struggling to produce the low tones.

Keep in mind, I don't listen to music that is really bass heavy, nor do I want anything excessive. I investigated this a bit further and determined that there is no way to isolate the bass to just the subwoofer. So, even though the subwoofer is producing great sound, the door speakers are trying to keep up. This is particularly problematic since they seemed weak from the beginning. My next step will be to replace the door speakers with speakers that are made to handle the sound I'm looking for. I find this irritating since the Beats system is marketed as giving the listener a studio quality experience. If the stock Beats system is what being in a studio sounds like, it's a wonder any music gets produced anywhere. Ever.

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Rated with 1 star
Verified Reviewer
Original review: Dec. 27, 2018

The only reason this has 1 star is because it won't let me have zero. Signed a lease for a brand new VW Jetta 2019 in June 2018. After about 2 months problem after problem. First there's water on the inside of my windshield (and I'm not talking a few drops...), Then the car starts squeaking whenever I reverse. It is so loud that people outside stare. People inside the car just laugh at the fact that this is supposedly a new car. Sound system doesn't work properly, bass randomly cuts out. Had it checked out at the dealership but of course "everything is fine, nothing could be found". Funniest thing though is, despite one of their technicians suggesting a solution for the issue, the service manager refuses to get it fixed, I quote "because it's brand new". Instead she brings up my driving habits??? Very confused at this turn of events. If nothing's wrong with the car why suddenly blame the owner.

VW Canada won't take responsibility and dealership won't provide trade option where I'm not losing a ton of money. This was my first brand new car. I was excited when I got it. I have provided video proof for all the issues mentioned, but that's clearly not enough, I'm not sure whatever will. I went with new because of warranty but clearly that backfired. If you have similar issues or know how to help me please get in touch! RECONSIDER VW as a brand, my advice.

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4 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Dec. 16, 2018

I leased this car brand new 2017 Jetta S 1.4T. Right after the warranty expired I had the following issues. 1. Right rear passenger window motor fail. 2. Turbo Charger fail. 3. Driver's side window motor fail. 4. A/C intermittent on/off. Absolutely a nightmare of a car at only 42k miles. I will NEVER get a VW again. Stay away from the headaches.

6 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Dec. 13, 2018

2019 VW Jetta uses 1 3/4 quarts of oil within 3600 miles. No oil dripping or puddles of oil found in garage. Dealer said that they “topped off oil” at 2700 miles as they repaired off vibrating fuel lines. In essence 1 3/4 quarts of oil use in 900 miles. Dealer suggest I monitor oil usage for next few hundred miles before make an appointment if oil usage continues.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 3, 2018

Unreliable. I do have that funny sound a lot of people talk about on here but thought it was normal so don't care so much. My issues are the back panel came off within the first 2 months of ownership. There's been a recall because of a water leak. And the biggest for me is there is a grinding sound right when you're releasing the brake from stop. Started happening after one month of ownership. I put a video on YouTube showing all 5 of my issues... so far. It's under "2019 Volkswagen VW Jetta review of all 5 problems" or something like that by B. **.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 1, 2018

Have the 2019 Jetta for about 3 weeks. I hear a grinding sound when going at a slow speed. Brought it back to service dept. Was told this is normal. Sorry, but I have owned numerous cars over the years and never had one that made this grinding sound. VW has to do something for all the people experiencing this problem.

12 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Oct. 17, 2018

I purchased a 2019 VW Jetta S last month on the 25th and I started hearing the same noise that the other reviewers were hearing. At 500 miles my AC stopped working. I took the car to the dealership and they said the Compressor broke because the transmission was spitting out transmission fluid which got on the compressor and shorted it out. I've been without the car for a week now and went today to try and get a different car that doesn't have the issue. Instead they gave a loaner and are making me wait it out. Will post more as soon as a resolution happens.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 10, 2018

I have leased cars since 1997. In 1997, I leased a Volkswagen Jetta. I had many, many problems with the tires. In 2016, I figured that the tire problem had to be in the past. I leased a 2016 Tiguan. I had nothing but tire problems. I had 2 flat tires and had to replace the tires. I had another tire that had 2 plugs.

Before the Tiguan, I never had tire problems.

I returned the Tiguan is EXCELLENT condition. I had it detailed and it had 1 brand new tire as well as a tire that was a year old. I was still charged the disposition fee as well as a fee for a RR Tire Repair. I had the car inspected prior to returning and was not told about the disposition fee $371.88 or the RR Tire Repair $140.25. For the past few days, I have been trying to call Volkswagen. No luck - they do not answer the phone. I was thinking about getting an Audi but as they are owned by the same company - would never go there!

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2 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Oct. 3, 2018

We finished the lease of our 2016 VW Jetta Sport (an excellent car) and although it was more expensive choose to make a new one from another 2019 Jetta but the SEL model. It really was hard for me to face a bigger expense but I think that security is the most important thing because those devices can save our lives... specially Lane Assist and Forward Collision Warning. My wife (68) and I (75) have vision problems and wanted a car that would give us security. Unfortunately, it would seem that those two functions do not work. All these functions are activated. Of course I will go to the dealer to have it reviewed. But if anyone has any comments about it, I would appreciate it. Thanks a lot.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 20, 2018

I purchased 2019 Jetta SE in June. At about 300 miles I kept hearing the noise that like many others are explaining a rattle/growl noise. I took my car back to the dealer to have it looked at This can not be normal. The manager of the dealer was rude asking me, "Well I don't know if you ever owned a turbo before but it was all normal sound for a turbo and maybe they could look at it at 5,000 miles when it was due for a tire rotation." Seems everyone is having this issue and everyone is getting the same runaround.

10 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Sept. 12, 2018

Mine was a manual transmission TDI. Great fit and finish, no paint delamination, excellent gas mileage. Fortunately I traded it about 4 months before the VW diesel scandal came out. It was a great little car.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 9, 2018

2013 Jetta SE bought brand new for my wife, who barely drives the car far or hard 60800 miles. This car has been maintained like a show car since 2013. I am now writing this review which I don't normally do, but since Volkswagen USA has lied to the American consumers I feel the need to let everyone know not to buy this vehicle. The Jetta SE has ran with no problems until today. My wife and I just paid the car off and the engine light comes on, can't even take it to check the code because the car will not start now.

Monday I will have AAA come pick it up and bring to a foreign car repair shop because I am not going to bring it to ANY VW dealerships after reading the reviews about THEM. I wish I would have read the reviews about this company before we made the purchase. So now that I have read reviews on how horrible in fact this company really is, I will fix and sell this POS before it starts to nickel and dime me. Wish I would have traded it in at 40,000 miles like I wanted to, now this is gonna cost a fortune to fix from what I've read from other reviews... Do not buy from this company. You've been warned. Extremely angry in California.

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11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 5, 2018

We purchased a 2012 VW Jetta SE in 2015. IT only had 50,000 miles on it. Right off of the bat horn did not work, and headlight switch was faulty where lights would turn on in middle of the night for no reason. Next, the driver window actuator failed. Window switch on drivers side failed next. At 90,000 miles compressor failed. A/C repair shop said compressor failures in the Jetta are so common he sees them every week. To make matters worse, all of the parts to make these repairs are more expensive than virtually any other of the rival cars. Windshield wiper sizes are hard to find because they are an odd size. About $50 from dealer.

Today, we discovered the glue in the headliner failed and the interior is now sagging as if the car was from the 1970s. Contacted VW corporate and they said, "Too bad." Conduct research on the internet and you will see all of these are common problems with the VW. They look nice and the price looks good. But don't be fooled. You will pay more in the long run. Also, for young drivers, insurance is more expensive because the insurance companies recognize how expensive repairs are on these cars. Don't do it.

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3 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Sept. 4, 2018

My 2019 Jetta SEL suffers the same noise problem reported by others. It's shame because it's an otherwise nice car. It sounds like a dog growling, so we call it the Growler. It happens at low revs and is extremely annoying. It's getting worse and it doesn't sound safe. The dealership shrugged their shoulders and said they could do nothing because it's down to the design of the car. So it looks like I will have to take this problem directly to VW. For a new car to make this kind of noise is really surprising and completely unacceptable. Until VW acknowledge and address this problem, I would discourage anyone from buying a 2019 Jetta.

13 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Aug. 27, 2018

Have owned 2019 Jetta for 5 weeks. First week was fine. 2nd week I noticed an audible noise coming from the transmission. (Like a grinding noise) when driving in standard mode. It has gotten worse in the past 2 weeks. I took the car in to local VW dealer. We took it for a test drive and technician said he does hear and feel it. I waited 2 more hours for service mgr to come tell me it's normal??? WTF? I'm sorry, but a brand new car does NOT make strange noises in the 20-30mph range).

I come to find out a week later, others are now experiencing this same issue and VW continues to "blow it off" as normal? I think VW has a major issue going on and they don't want to admit it at this point. 6 year warranty or not, driving around and when your family asks you what the strange noise is I just shrug it off... Embarrassed to have purchased this car. I will be going thru VW channels to return this car and get refunded... AVOID the 2019 VW's w/ 8 speed transmissions.

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11 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 15, 2018

So I bought a Jetta 2019 automatic Execline, a lease for 4 years to be exact. After 380 km I started noticing oil spills in my driveway. It ended up being transmission oil because some seals were damaged or something (yes the car is 100% new), they got the new seals and replaced them in few days. Now it has been exactly 27 days that I am waiting for my car. They told me they are waiting for the specific transmission oil. They could not tell me the serial number of the oil or any other details other than *the special oil*. I've also called Volkswagen Canada and they couldn't help me more other than tell me to wait.

So after this month they still have no idea when they will receive the transmission oil. Will I have to wait another month or even more? It doesn't make any sense to me to buy a completely new highest trim 2019 car, drive it a few days and not see it again for more now almost a month. I'm paying the full price for a car I don't have and they never suggested me anything. It would have been much easier if they gave me another exact same car without the problem. It is very frustrating to wait for an unknown date like this and to pay for a car I don't have.

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9 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 13, 2018

2019 Jetta - First VW. I really like the car overall and the MPG is a relief, but like I've seen two other drivers note thus far, it makes a horrible and impossible to ignore sound at around 25 MPH. It sounds like a frog croaking to me, so I've nicknamed it the frog. Dealership says it can't find anything wrong and that other 2019s on the lot make the same noise. I'm the opposite of a car expert, but I've managed to isolate it to driving slow to medium and when in automatic mode. Drive it in manual and you won't get the noise. Do what you want with that. It also makes a much milder version of the noise at around 40 MPH. Add that to a less than pleasurable purchase experience, and a dealership that we had to convince to give us a car to drive (a dang Hertz Versa, people) while they spent a couple of weeks to investigate this noise, and VW should high-five itself for getting a two-star rating out of me.

8 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Aug. 12, 2018

I have owned a 2019 Volkswagen Jetta SEL for about 2 weeks now. Overall I am very satisfied with everything. The interior is phenomenal and infotainment Center. I have 2 complaints. The plastic interior trim scratches very easily even with a microfiber towel. And most importantly around 30 miles an hour it makes a weird noise. And I've noticed one other review on here about the same problem. I'm wondering if it's a transmission issue or if it's just normal.

8 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Aug. 5, 2018

I bought a 2019 VW Jetta for my daughter on 7/28/18 at VW Rick Case Honda in Weston Fl; within the first few days of driving, it started making a rattling noise when shifting gears at approximately 26-29 miles per hour when driving softly (I believe it is the 3rd gear). I tried to recreate the same sound in other gears but couldn’t, it just happens around that speed/gear. I took my car to the dealer to get it checked; I drove the car with the technician (Daniel) and I showed them the noise. Daniel took it to the shop and after connecting it to the scanner and calling VW experts he and the service manager (Walter) told me that the car was OK and that the sound was normal; they told me they drove other cars and found the same noise.

As a driver of different makes and models, I can tell that this sound doesn’t feel natural or normal in any way, you can feel it through the pedal, it is recurring and happens only when shifting one specific gear only. To be truly honest, I was expecting a different answer from the VW dealer but seems like there aren’t too many Jettas 2019 on the road yet so they can spot this as a possible issue. I’ve been a Honda and Toyota owner for some years and I was skeptical to buy a VW Jetta (even more skeptical about the Jetta 2019 that was including a new 8 speed transmission); so far my experience hasn’t been pleasant and I hope it doesn’t turn into a bigger problem down the road. I’ll appreciate any feedback from either experts or other customers that may have more knowledge or experience regarding this issue. Thank you.

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6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 21, 2018

This 2014 VW Jetta is a very reliable car. It has taken me on numerous road trips with no problem at all. It is great on gas mileage all around. I love my Volkswagen. Overall, many of the other cars I looked at were way beyond my budget. They were expensive and gas guzzlers. The Volkswagen is great, easy to maintenance. This car is perfect and affordable.

7 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 19, 2018

I've had a good experience overall with the VW Jetta, it's pretty reliable and feels really sturdy and solid to drive unlike other cars I've driven before (Toyota Corolla, Honda CIVIC, etc). Good reputation of German engineering, attractive form factor, there was a pretty good price on it at a dealer near me which made it a ridiculously good deal compared to other similar models. It was right before Bluetooth became basically standard, which is okay since I don't use my phone in the car and just used an aux cable instead. However, now that phone manufacturers are removing headphone jacks, this is actually a pretty annoying problem.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 17, 2018

Love Volkswagen; there is no better car out there in my opinion. It's a very loyal and reliable brand. High quality vehicles and beautifully engineered. My Volkswagen Jetta rides and drives beautiful. It feels like I'm floating while I drive. That's how smooth it is. The dashboard is sleek and technologically advanced. I love the outside and the interior and the rims as well. As perfect as I think my car is (and I have tried many cars throughout the years), I wish there are more ports or outlets in the car so I can charge more.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 16, 2018

Love this car! It is in our price range. It has sleek interior, beautiful exterior, comfortable front and back seats and plenty of room in the front and back. I love the feel of the clutch and shifting as well. I also like the look of the interior and exterior, large trunk, and safety features including airbags on the sides and back seat. However, the back seat can't fit a toddler seat in the middle with enough room for my older children on the window seats.

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Rated with 5 stars
Verified Reviewer
Original review: June 15, 2018

My VW Jetta has been very reliable and resilient and it works great in all seasons. And when I have had to make repairs, they have been minimal and not too expensive for a foreign car. The car is roomy enough to comfortably drive others considerable distances and it gets great gas mileage. I liked the heated seats and the sun and moonroof. I also like the pickup of the engine and how stylish it is. But the car should come with a more compatible iPod input.

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Rated with 4 stars
Verified Reviewer
Original review: June 14, 2018

The Volkswagen Jetta is a nice car and I have driven it for around three or four years now. I have had a pretty positive experience with this vehicle. It has seat warmers that work very well when it is cold outside. It is also automatic. I would not have purchased this vehicle if it were not automatic. There are only a couple of car charger plugs available though and they aren't easy to reach. One of the chargers actually died and had to be replaced. Also, the gas pedal is extremely sensitive compared to other similar vehicles. Nice, affordable car with a few quirks.

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Rated with 4 stars
Verified Reviewer
Original review: June 13, 2018

My overall experience with my Jetta has been amazing and perplexing. Seats grip riders in. Love the interior design of the cabin espically from the drivers vantage point. Have no complaints about the car. Love the ability to hold 5 passengers and the two circle design of the dashboard gauge. Lovely engine that purrs. Price was reasonable and the mileage per gallon is good for a subcompact car. Michelin wheels are great performance package. Passengers also experience a great rider. Wheelbase is average for subcompact cars. Visibility from drivers view is exceptional.

I like the car navigation, back up camera, push to start, lane assistance, and the design of the front of the car and as well as the taillights that are signature to the Jetta lineup just as if the taillights for the 2015 Honda Accord. Great design on the alloy wheels. And radio does come standard and the leather seats are very durable. Branding of the car is trustworthy and the safety approval rating from the international highway safety is good. Also like the sunroof as an additional package. But I dislike the size of the rims, would like it a few inches bigger. Replacing the timing belt since it has a life. Additionally I don't like to pay for the price of full synthetic oil.

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2 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: June 12, 2018

The 2014 Volkswagen Jetta is comfortable for our family. Our kids have plenty of room and we have plenty of leg room up front. We like to drive around at night with the windows down as a family and just listen to music. My husband really like Volkswagens and he loves his sun roof.

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Volkswagen Jetta Company Information

Company Name:
Volkswagen Jetta
Website:
www.vw.com
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