Volkswagen Jetta

Within a week or so of owning my brand new 2017 Volkswagen Jetta I noticed the rear driver door popping. I took it to the dealer within days where I was told I was to blame. I knew I had done nothing to cause this issue. The damage further caused more damage to the front driver's door. I informed the dealer I would sue if not repaired.

I have a 2013 and am trying to take advantage of the buyback. This is proving to be an extremely difficult task. VW forces me to jump through an inordinate number of hoops. Their system of downloading documents is not compatible with Chromebook users... REALLY??? Give me a break. Just horrible. Never to purchase VW again... so angry I may never ever buy German ever...

I am the second owner of a 2014 Jetta 5-spd with only 18K miles. It’s been a great car, but driven very little. I purchased it from a trusted used car lot in town and when I brought it in for an oil change last week they informed me that there was a power steering leak and they would bring it to the local VW dealer to be repaired under warranty. This is the second 2014 Jetta they have seen in the last month with this problem. The last was covered under warranty, but the VW dealer informed them that mine was not. I called VW customer service, spent an hour on the phone, and finally was informed that my car is not covered as it was purchased in March 2014, so the 3 year/36K mile warranty had expired, by 3 months. At first the VW customer service rep tried to convince me that the warranty wasn't valid because I hadn't purchased the car at a dealer.

Engine suddenly failed at 100k miles - no warning whatsoever. The company won't stand behind the vehicle, despite the fact that the car has been serviced on time and at dealership service centers. The experience with the dealership and corporate has been ridiculous. Will never buy another VW again. I'm not supporting a company that doesn't value its customer and who doesn't put safety/reliability first.

I purchased my car back in May last year (2016). Sad because I was a huge fan of VW. Not anymore. The sticker price on my car was 19,000. I recently tried to find out how much the car was worth trade in value and I was shocked. The car is worth $8,000. I still owe $25,000 on the car because of $3200 negative equity I rolled over from my other car. I've paid on this car for just about a year now and I have absolutely no equity. This is terrifying. All because of the buyback of diesels? I feel horrible for all the customers who purchased one. They better reimburse me for my losses or I'll see them in court! This is the worst business relationship I have ever dealt with. Top it off, my driver's side seat is ripped. They call it wear and tear and I call it poor manufacturers! I'll never in my life buy from VW again!

10/28/2016 dash light came on so I took it to VW for diagnosis and repair. The dealer stated it was a problem with the EGR valve and it needed replacing. Parts and labor cost: $1,560. 3/27/2017 dash light came on and took it to VW dealer/repair center for diagnosis. The dealer stated there is black soot build-up on the EGR Filter Pipe and need a new one along with a Diesel Particulate Filter. The dealer said the repairs would be $7,500! Obviously I declined the repairs this second time. I bought the diesel because the engines are supposed to last a long time and it is a "clean burning" diesel. Hah! I will NEVER buy another Volkswagen again!! What a scam! And yes, I have now decided to do the "buy-back" option. The engines may last a long time but everything else breaks down on it.

I always thought that a Volkswagen was a great vehicle to buy. The people I've known that had them ran for over 200k miles with no problem. I bought my 2009 Jetta Wolfsburg with 50k miles and thought it was great that was until at 58k miles. The rear main seal started leaking. I had it repaired just before my warranty ended thankfully. When it was in the shop for about a week I called the dealer to check in on it and they said it'd be done the next day. So the next day I waited for the call but there wasn't any. I waited two more days then gave them another call. When I gave my name they said "oh yes your vehicle has been done for three days." Great communication in that place.

It seems the TDI models aren't the only ones taking a hit. Our 2016 Jetta has lost almost 50% of its value, customer service sucks. Don't buy a VW. The car has already had to have the rear view mirror reinstalled, door seals replaced, and has been in the shop for a intermittent transmission problem that according to VW is normal for that model, the microphone is placed on top of the driver side air vent so if the a/c is on while you make a call it sounds like your in a air tunnel (WV response was it's because it's the cheapest vehicle, so it's not their problem), if you roll a window down when you're listening to music it sounds like the speakers are blown. Don't buy a VW.

I have been trying since November to get VW to take back my 2010 Jetta Diesel 2.0L TDI. On more than five occasions, I have submitted their required paperwork to the VWGoA Online Claims website. VW keeps inventing one excuse after another to find a problem with my documentation. They dispute that I have the authority to sell the car back to VW. I have also talked on the phone multiple times with their agents, and they are all profusely apologetic, but they nonetheless will not actually just say "yes, we agree to buy back the car." This is UNACCEPTABLE! VW is the one that cheated all of us, and now I am stuck with a car that VW will not take back and that I can't actually sell to another private party. If a lawyer is reading this and can help me, please contact me.

2016 Jetta VW GLI. First week, blown fuse was unable to charge my phone. Check oil light came on the second month I got this problematic car. I purchased this car January 2016. After "pulling teeth" many many many oil consumption tests, they gave me a new engine in November 2016. Fast forward to January 2017, two months after the new engine was put in, the check oil light came on again! Checked the dipstick and oil very low. Went back to the dealership, they added 3/4 of oil to the engine. And told me it was "normal" to burn this much oil.

Our 2015 VW Jetta TDI w/ 15000 km def tank damage and wiring is destroyed also. Same Complaints as many other VW Jetta owners. This is where the conditions of the road come up and destroy the undercarriage that is right behind the right side of the rear tire, exposing wires, our quote was $1600.00 which wasn't covered under warranty. Finding that this is a common thing happening with the Jetta and VW Isn't going to Cover this under warranty. Maybe they should FIX THE PROBLEM!

VW Jetta 2013 TDI - I completed all my paperwork for returning my TDI. I own my vehicle. The automated form stated I was ready to be considered for buyback. The paperwork according to the operator (I finally reached after waiting some 40 mins) was submitted to the auditors just before Thanksgiving! Here we are Mid January 2017 and not a peep from VW. They are supposed to respond in ten days then make an appointment in another 10 days. Nada. This is beyond anyone's patience and falls under the label "unprofessional". VW need to be forced by the legal entity in the US to follow the judgment rulings. What, if anything, can we do to put pressure on this company? Suggestions?

I must say I was completely impressed with how VWGoA handled the TDI buyback. The process is tedious but if you pay close attention it goes very smooth. I really loved my 2011 Sportwagen and hated to see it go but the settlement in my case was awesome I believe. It had 165k miles and never gave me any problems. I did the oil changes myself but other than that never had anything go wrong. They gave me more than it was worth. I still have faith in German technology and style.

After my car was a total loss in a collision, I shopped for a replacement. I was fortunate to find a 2008 Jetta SEL in excellent condition, one owner and carfax certified. The first things that impressed me were the fit and finish. Standard equipment was abundant and included things I would never expect, such as heated seats, multiple airbags, premium sound with in-dash 6-disc cd, and satellite. Moreover, the Jetta is a blast to drive. One can drive with confidence since it accelerates like a rocket -- no worries about performance lagging while passing other vehicles -- and the rock-solid handling is a plus. Overall, the Jetta is a very impressive unit that I am very proud to own!

I am sitting here after spending over $10,000 on a VW Jetta TDI that I need to have repaired to sell back due to the emissions scandal. First, I experienced a bad fuel issue that guess what? Was not bad fuel according to my insurance company. Had to get a new fuel tank when I continually put top tier diesel in my car. However, it is interesting that these cars cannot drive on the diesel that the government seems to be pushing. Now the engine is dead with absolutely no warning. No lights or any indicators just a little over a month from having to pay for a new fuel tank. This company has no business operating and selling such lemons and lying to the public. Never again will I ever buy a VW. Ever! I think we need to sue for more restitution!

There are no words to describe the anger and frustration that I feel dealing with endless problems this car has. I bought the car brand new. Never got the advertised mileage 42, but merely 28 mostly highway. Bluetooth never worked, no one could hear me. Electrical issues, windows would not open or close. Moon roof malfunctioned twice each time $1000 cost. Transmission leak another $1000 paid. Now turbo fan at the cost of $4400. I was hoping to drive this car at least 15 year. 6 year $29,000 price tag have to buy a car all over again. When I would call for MPG issues, I was told car is too new to perform to that level. And 6 years later is too old to perform to advertised MPG level. You cannot win.

Called Volkswagen about my claim I filed on October 25th, 2016. My packet was complete, no one has any knowledge of what's going on. All they do is talk over you when you're trying to tell them how you feel and they just talk over you. I think VW is trying to pull the wool over the consumer. The longer they wait the more interest they make on us. If we don't watch out they're going to file bankruptcy and we're all screwed. BBA get on top of this. Consumer need your help with our complaints. It's been 45 days and still no packet. Shame on you VW. My family and I have always bought Volkswagens. Never again will I ever buy a car from you.

I own a 2013 VW Jetta TDI that is subject to the recall approved by court settlement. I would like to echo other reviews that have described the process as convoluted and frustrating. Every piece of information received to date has been inaccurate and misleading. I tried calling the claims number and after being hung up on (I am always professional on calls to hopefully prevent this behavior), transferred then hung up on, calling back and hung up on, etc, etc., I realized the "Claim" telephone number is only provided to meet the legal settlement, NOT TO PROVIDE ANY information. I seriously considered buying another VW as I love my Jetta but after this experience, I will have to reconsider. Of course, then there is my family members and extended family and all of my friends. Needless to say, this bad will is like ripples in a pond.

I have never posted reviews on the internet before. However, having just called VW TDI Team and VW customer "care", I feel compelled to add my story to this forum. I have a cheating 2011 Sportwagen Jetta which I purchased in San Jose with 280 miles on it; it now has a mere 48K on the odometer, most of it highway miles. I was happy with the car for about three years. Then the issues started to pile up. A few months ago it stopped recognizing the key. Changing the battery in the fob did not help so I took it to the dealership. They immediately changed the instrument cluster to the tune of 1300 dollars. Fortunately, or unfortunately, that did not solve the issue. So they put back the old cluster and changed the battery and discharged the capacitor for 600 bucks--a real "bargain", according to them. Needless to say, I was not happy with the bargain given that the car is under recall but I sucked it up.

I have VW Jetta 2015. Got it brand new. After 1 year the backup camera stopped working correctly. I went to dealership 4 times!!! And now the brakes started to make an awful noise. Dealer told me that it is normal. But I am waking neighbors with this sound!!! I make videos all the time. I have a lot of them! I am about to go to court. I have everything to prove that my car is not working how it is supposed to!

I own a 2012 Jetta and it has been the worst experience ever! For over a year now it has been stalling on me in traffic. Dealership can't fix the problem! There is obviously a defect in these cars and they will not admit it. I plan on filing a Lemon Law claim against VW and hope I qualify! There have been several attempts by VW to fix the problem and it still is stalling on me! This is ridiculous and I wish I would have read all these bad reviews prior to my purchase! There are only 30k miles on the car!

I bought a 2010 VW Jetta in Fargo in May of 2012. The engine light came on almost immediately. The only authorized service provider was in Fargo, 270 miles from where I live, Valley Imports, Fargo. Over twelve months, I took the car to Fargo six times, wherein the sixth time, they had the car for six days. Soon thereafter, the warranty period had expired. Just as had been the case the previous five times, I got in the car, turned the key to find the engine light still on. I gave up and eventually the engine light went out. Until March of 2013 when I took kids to MT to ski when in Miles City, the car would not go above 40 MPH so I took it to Billings VW where I left it and got a loaner to continue the ski trip.

Lots of problems with my VW Jetta TDI Limp Mode. NHTSA doesn't have any other complaints on VW Limp Mode - that's odd given all the VW forum feedback. Share your VW diesel Limp Mode experience with these dedicated DOT employees: **.

75 miles an hour, 99000 miles I heard a Big Bang. The car came to a bolt in the fast lane. Car was regular service at the dealer. Turbo blew an engine charged $6000 at Murrieta in California Volkswagen. They had car 2 weeks. 24 hours after I got it back car was dead. Apparently they then said meta was l in the engine!!! They should have seen that on initial inspection. They wanted thousands more to repair it for the second time. That was the end of that car. I'm still paying for that car even though I no longer have it!! Run from Volkswagen!!! I don't know if legal action can be taken against Volkswagen.

Let me start by saying I have always been a VW fan. My first car was a 59 rag-top Beetle and I have owned several other air-cooled VW's over the years but never had the opportunity to get into a diesel, although I always wanted to. In 2010 I saw the new TDI's and now own a 2009 Jetta TDI that I bought in 2010 from Murrieta VW, in Southern California.

I purchased my Jetta, used certified. It performed well, mechanically. Until I recently got into a car accident and totalled the car. The accident impacted the front of the car. There was no front end left. Not one single air bag opened. This car had dual air bags. Not even a small burst. Thankfully my family was not in the car. Out of concern for other VW cars out there, I called Volkswagen to share this incident. Their response was that the type of accident I had, the air bags did not need to deploy. I find this concerning as my entire front end was gone and the car was a complete loss.

Don't buy or lease Volkswagen. Multiple, multiple issues with the EPC light coming in and the car stalling many times, sometimes sequentially, in dangerous places like the freeway. VW was very unhelpful, passing the ball from one department to another. This car has been terrible from the get go. Learn from my mistake. Stay away from VW. Will never use them again.

I have only been a Volkswagen customer for four months, a decision I regret. I have had my radio go out after renewing my satellite radio. From research and after talking to a couple of Volkswagen reps, this is a known and documented problem on the 2010-2012 Jetta. It is almost $1K to get it replaced. It is out of factory warranty and although it is a known problem Jetta refuses to accept responsibility and fix the issue. I traded in my 10 year old Chevy and thought I was upgrading by buying my first Jetta. Lesson learned. As a business owner I understand that mistakes can happen and faulty products/supplies can happen. I want to support a company that stands by their products and they don't. Please do your research first.

The Turbo on my 2012 Jetta Sportwagen has failed at 89,000 miles and VW would not fix it. It cost me $3000 to fix. The particulate filter was dirtied as a result of the failure and VW will not replace it. It will cost me $2000 to fix it. The turbo failed five months after VW completed the mandatory "service software update" required to get an approved smog check.

VW sold me a '13 GLI Jetta 2 years ago. The car books for 13 to 17000 currently. The car has been stored, no accidents, fully loaded, low miles, not a thing wrong with it. I owe 26500 on it. In order to get rid of the car I need at least 10,000 down!! That is crazy. I have been to multiple dealers to get rid of it, and I am having a super hard time. I even called VW, they pretty much told me, "Not our problem." I understand I am who purchased the vehicle, but really, I wasn't aware driving it off VW property it would lose 10 grand! Not to mention the payment isn't exactly friendly either. Clearly they DO NOT care about their customers, and among small talk, I am not the only one they screwed financially.