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Brought my 2018 Jetta that has 4300 miles on it to the dealer as the brakes started to chatter. They called me up and told me I needed 4 new rotors and it would be approximately $1600.00. I said, "I’ve owned the car less than two years and as you can see by the mileage it is not overused." They agreed but said their hands were tied as Volkswagen cuts off the warranty at 12,000 miles. I said, "Can we contact VW as the car is so new and the mileage is so low it seems the rotors should not have failed so soon." They agreed it was awfully soon for this problem and they had already called VW as they thought maybe they would want to cover all or part of the repairs.
They gave me the number for VW customer service and said I should try. I called the number and spoke to Mitchell who gave me a stock answer that warranty was only 12000 miles or 12 months. I said I realized that but the car is only 18 months old and only has 4300 miles on it. He said VW’s policy was firm and I would get no relief. I asked him repeatedly if he was in my situation and had a car that new with that few miles on it would I think that was a reasonable response? He just kept repeating his mantra that they only do 12k or 12months regardless. I repeated, asked for a supervisor and was finally told one would contact me.
Two days later, Julie, the supervisor called. I went through the same song and dance with her. It was like talking to robots. They just keep repeating VW’s 12k/2year policy and refuse to discuss if they felt that a failure of all 4 rotors on a car with 4300 miles was reasonable. Eventually they wore me down and I guess I’m out $1600. Beware!
Had an old 2000 Jetta manual which was decent, made it to around 144k miles before the head gasket blew. Initially I was excited to have my 2019 Jetta. That didn’t last long though. Couple recalls which were really no big deal, and had a problem with the air conditioning not keeping cool but the BIGGEST problem BY FAR was the transmission noise that everybody is talking about. This noise was with the Jetta from the day I bought it. Was told it was normal so I thought nothing of it but it always stuck in my mind because it just doesn’t sound normal. What transmission grinds like that?
Trust your gut - I want everyone who has this problem with their Jettas to know what the VW dealership saw when they opened up my transmission: METAL SHAVINGS. All over the inside of the transmission they said. At only 53k miles!! Unbelievable. Luckily it was covered under warranty but VW really needs to straighten this problem out if they have all these grinding transmissions with metal shavings in them. I traded my Jetta in for a Toyota. Never looking back.
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I bought a new Volkswagen Jetta 2011. For years I had problems with the ignition sticking when I would turn the key to start the car. I brought it into the Haggerty Volkswagen many times and made reports with VW customer service. I checked with different websites and found out this happened to many customers. VW would not do anything to correct this problem. Now my ignition is completely locked and I need to pay 1200.00 to get it fixed. I will never buy another VW product.
My car has been in 3 times to fix a loud grinding noise while accelerating (going straight or turning) between 25-40 mph. The RPM gauge ramps up. The issue has STILL not been fixed. Now my car is idling super loud when starting my car and when it sits with the engine on. I am BEYOND frustrated. The car is under warranty and it is not being addressed. This is NOT a 'normal' noise. VW needs to issue a recall and correct the problem. On top of this, I find out there is a CLASS ACTION lawsuit now in process to make VW address these issues. JUST FIX IT ALREADY!! You're making people NOT trust your car brand and you will LOSE your customers!!
I have had my 2018 Jetta for 2 years now. I have 32,000 miles on it and in the past 6 months my car has been in the service department at Jim Ellis VW 4 times for the same issue and it is not getting fixed. My car is not shifting properly, it is slipping gears and hard shifting. The first time I took it in they cleaned the valve body and gave it back to me and then a few weeks later it started having the same issue again, not shifting properly so I took it back in and at the time they wanted me to leave my car but they could not provide me a loaner vehicle and was giving me a hard time about it but they finally did rent a car from Enterprise for me.
At this time, I just had a newborn so I need a reliable car to protect my child. The second time my car was in the shop they replaced the valve body and gave it back to me and then once again for the 3rd time it started acting up again so I took it back and they replaced the coils and once again for the 4th time I got my car back and not even a week later my car started not shifting properly again. Volkswagen denied my claim to buy back my car because they state it is not a serious issue but when you have your infant in the car with you and it is not shifting properly and has been in the shop repeatedly you no longer feel safe in your vehicle especially with an infant in the back seat.
Volkswagen makes a superior product. My 2018 Jetta is comfortable, fun to drive and stylish! This car gets between 35-42 miles per gallon. My Jetta has 61000 miles on it already and has not had the first problem. My husband and I went through a major hurricane last year that destroyed our house and turned our life upside down. Volkswagen credit let us skip two payments. This year my husband just got paid off for a month and we called to ask for an extension. Once again they came through for us!!!! I LOVE this company!
I love VW's, I have owned quite a few, cannot even consider other vehicles. After all it's hard to compete with German engineering. Stylish, thoughtful appointed with the latest technology. Race car speed if that's what you want or need plenty of pep.
Very nice car. Comfortable very good mileage. A terrific automotive value. Excellent warranty. Wish it had more horsepower. Would recommend to anyone looking for a small sedan.
Brought a brand new JETTA GLI and it broke down 3 months later with less than 4000km. And the process of getting it fixed and getting a rental car from VW dealership was by far the worst. I would never buy another VW again. Thought a German car would be better than this. Very disappointed.
Have been trouble free for 32,700 miles. Other than overhead light switch malfunctioning and being replaced. Vehicle ride is stiff but steers well. Road noise somewhat loud but still has original Bridgestone ecopia tires with 5 mm left. Brakes have 6-8 mm on pads.
Volkswagen Jetta Company Information
- Company Name:
- Volkswagen Jetta
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