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Volkswagen Jetta
Overall Satisfaction Rating
2.79/5
  • 5 stars
    5
  • 4 stars
    6
  • 3 stars
    5
  • 2 stars
    3
  • 1 stars
    11
Based on 30 ratings submitted in the last year
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Volkswagen Jetta

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The Volkswagen Jetta is a compact car that comes in 2- and 4-door models. Read more Volkswagen reviews to learn about other models.


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453 Volkswagen Jetta Consumer Reviews and Complaints

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Rated with 1 star
Verified Reviewer
Original review: Oct. 10, 2018

I have leased cars since 1997. In 1997, I leased a Volkswagen Jetta. I had many, many problems with the tires. In 2016, I figured that the tire problem had to be in the past. I leased a 2016 Tiguan. I had nothing but tire problems. I had 2 flat tires and had to replace the tires. I had another tire that had 2 plugs.

Before the Tiguan, I never had tire problems.

I returned the Tiguan is EXCELLENT condition. I had it detailed and it had 1 brand new tire as well as a tire that was a year old. I was still charged the disposition fee as well as a fee for a RR Tire Repair. I had the car inspected prior to returning and was not told about the disposition fee $371.88 or the RR Tire Repair $140.25. For the past few days, I have been trying to call Volkswagen. No luck - they do not answer the phone. I was thinking about getting an Audi but as they are owned by the same company - would never go there!

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Rated with 4 stars
Verified Reviewer
Original review: Oct. 3, 2018

We finished the lease of our 2016 VW Jetta Sport (an excellent car) and although it was more expensive choose to make a new one from another 2019 Jetta but the SEL model. It really was hard for me to face a bigger expense but I think that security is the most important thing because those devices can save our lives... specially Lane Assist and Forward Collision Warning. My wife (68) and I (75) have vision problems and wanted a car that would give us security. Unfortunately, it would seem that those two functions do not work. All these functions are activated. Of course I will go to the dealer to have it reviewed. But if anyone has any comments about it, I would appreciate it. Thanks a lot.

3 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Sept. 20, 2018

I purchased 2019 Jetta SE in June. At about 300 miles I kept hearing the noise that like many others are explaining a rattle/growl noise. I took my car back to the dealer to have it looked at This can not be normal. The manager of the dealer was rude asking me, "Well I don't know if you ever owned a turbo before but it was all normal sound for a turbo and maybe they could look at it at 5,000 miles when it was due for a tire rotation." Seems everyone is having this issue and everyone is getting the same runaround.

4 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Sept. 12, 2018

Mine was a manual transmission TDI. Great fit and finish, no paint delamination, excellent gas mileage. Fortunately I traded it about 4 months before the VW diesel scandal came out. It was a great little car.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 9, 2018

2013 Jetta SE bought brand new for my wife, who barely drives the car far or hard 60800 miles. This car has been maintained like a show car since 2013. I am now writing this review which I don't normally do, but since Volkswagen USA has lied to the American consumers I feel the need to let everyone know not to buy this vehicle. The Jetta SE has ran with no problems until today. My wife and I just paid the car off and the engine light comes on, can't even take it to check the code because the car will not start now.

Monday I will have AAA come pick it up and bring to a foreign car repair shop because I am not going to bring it to ANY VW dealerships after reading the reviews about THEM. I wish I would have read the reviews about this company before we made the purchase. So now that I have read reviews on how horrible in fact this company really is, I will fix and sell this POS before it starts to nickel and dime me. Wish I would have traded it in at 40,000 miles like I wanted to, now this is gonna cost a fortune to fix from what I've read from other reviews... Do not buy from this company. You've been warned. Extremely angry in California.

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3 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Sept. 5, 2018

We purchased a 2012 VW Jetta SE in 2015. IT only had 50,000 miles on it. Right off of the bat horn did not work, and headlight switch was faulty where lights would turn on in middle of the night for no reason. Next, the driver window actuator failed. Window switch on drivers side failed next. At 90,000 miles compressor failed. A/C repair shop said compressor failures in the Jetta are so common he sees them every week. To make matters worse, all of the parts to make these repairs are more expensive than virtually any other of the rival cars. Windshield wiper sizes are hard to find because they are an odd size. About $50 from dealer.

Today, we discovered the glue in the headliner failed and the interior is now sagging as if the car was from the 1970s. Contacted VW corporate and they said, "Too bad." Conduct research on the internet and you will see all of these are common problems with the VW. They look nice and the price looks good. But don't be fooled. You will pay more in the long run. Also, for young drivers, insurance is more expensive because the insurance companies recognize how expensive repairs are on these cars. Don't do it.

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Rated with 2 stars
Verified Reviewer
Original review: Sept. 4, 2018

My 2019 Jetta SEL suffers the same noise problem reported by others. It's shame because it's an otherwise nice car. It sounds like a dog growling, so we call it the Growler. It happens at low revs and is extremely annoying. It's getting worse and it doesn't sound safe. The dealership shrugged their shoulders and said they could do nothing because it's down to the design of the car. So it looks like I will have to take this problem directly to VW. For a new car to make this kind of noise is really surprising and completely unacceptable. Until VW acknowledge and address this problem, I would discourage anyone from buying a 2019 Jetta.

7 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Aug. 27, 2018

Have owned 2019 Jetta for 5 weeks. First week was fine. 2nd week I noticed an audible noise coming from the transmission. (Like a grinding noise) when driving in standard mode. It has gotten worse in the past 2 weeks. I took the car in to local VW dealer. We took it for a test drive and technician said he does hear and feel it. I waited 2 more hours for service mgr to come tell me it's normal??? WTF? I'm sorry, but a brand new car does NOT make strange noises in the 20-30mph range).

I come to find out a week later, others are now experiencing this same issue and VW continues to "blow it off" as normal? I think VW has a major issue going on and they don't want to admit it at this point. 6 year warranty or not, driving around and when your family asks you what the strange noise is I just shrug it off... Embarrassed to have purchased this car. I will be going thru VW channels to return this car and get refunded... AVOID the 2019 VW's w/ 8 speed transmissions.

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6 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 15, 2018

So I bought a Jetta 2019 automatic Execline, a lease for 4 years to be exact. After 380 km I started noticing oil spills in my driveway. It ended up being transmission oil because some seals were damaged or something (yes the car is 100% new), they got the new seals and replaced them in few days. Now it has been exactly 27 days that I am waiting for my car. They told me they are waiting for the specific transmission oil. They could not tell me the serial number of the oil or any other details other than *the special oil*. I've also called Volkswagen Canada and they couldn't help me more other than tell me to wait.

So after this month they still have no idea when they will receive the transmission oil. Will I have to wait another month or even more? It doesn't make any sense to me to buy a completely new highest trim 2019 car, drive it a few days and not see it again for more now almost a month. I'm paying the full price for a car I don't have and they never suggested me anything. It would have been much easier if they gave me another exact same car without the problem. It is very frustrating to wait for an unknown date like this and to pay for a car I don't have.

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4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 13, 2018

2019 Jetta - First VW. I really like the car overall and the MPG is a relief, but like I've seen two other drivers note thus far, it makes a horrible and impossible to ignore sound at around 25 MPH. It sounds like a frog croaking to me, so I've nicknamed it the frog. Dealership says it can't find anything wrong and that other 2019s on the lot make the same noise. I'm the opposite of a car expert, but I've managed to isolate it to driving slow to medium and when in automatic mode. Drive it in manual and you won't get the noise. Do what you want with that. It also makes a much milder version of the noise at around 40 MPH. Add that to a less than pleasurable purchase experience, and a dealership that we had to convince to give us a car to drive (a dang Hertz Versa, people) while they spent a couple of weeks to investigate this noise, and VW should high-five itself for getting a two-star rating out of me.

4 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Aug. 12, 2018

I have owned a 2019 Volkswagen Jetta SEL for about 2 weeks now. Overall I am very satisfied with everything. The interior is phenomenal and infotainment Center. I have 2 complaints. The plastic interior trim scratches very easily even with a microfiber towel. And most importantly around 30 miles an hour it makes a weird noise. And I've noticed one other review on here about the same problem. I'm wondering if it's a transmission issue or if it's just normal.

4 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Aug. 5, 2018

I bought a 2019 VW Jetta for my daughter on 7/28/18 at VW Rick Case Honda in Weston Fl; within the first few days of driving, it started making a rattling noise when shifting gears at approximately 26-29 miles per hour when driving softly (I believe it is the 3rd gear). I tried to recreate the same sound in other gears but couldn’t, it just happens around that speed/gear. I took my car to the dealer to get it checked; I drove the car with the technician (Daniel) and I showed them the noise. Daniel took it to the shop and after connecting it to the scanner and calling VW experts he and the service manager (Walter) told me that the car was OK and that the sound was normal; they told me they drove other cars and found the same noise.

As a driver of different makes and models, I can tell that this sound doesn’t feel natural or normal in any way, you can feel it through the pedal, it is recurring and happens only when shifting one specific gear only. To be truly honest, I was expecting a different answer from the VW dealer but seems like there aren’t too many Jettas 2019 on the road yet so they can spot this as a possible issue. I’ve been a Honda and Toyota owner for some years and I was skeptical to buy a VW Jetta (even more skeptical about the Jetta 2019 that was including a new 8 speed transmission); so far my experience hasn’t been pleasant and I hope it doesn’t turn into a bigger problem down the road. I’ll appreciate any feedback from either experts or other customers that may have more knowledge or experience regarding this issue. Thank you.

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4 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 21, 2018

This 2014 VW Jetta is a very reliable car. It has taken me on numerous road trips with no problem at all. It is great on gas mileage all around. I love my Volkswagen. Overall, many of the other cars I looked at were way beyond my budget. They were expensive and gas guzzlers. The Volkswagen is great, easy to maintenance. This car is perfect and affordable.

4 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 19, 2018

I've had a good experience overall with the VW Jetta, it's pretty reliable and feels really sturdy and solid to drive unlike other cars I've driven before (Toyota Corolla, Honda CIVIC, etc). Good reputation of German engineering, attractive form factor, there was a pretty good price on it at a dealer near me which made it a ridiculously good deal compared to other similar models. It was right before Bluetooth became basically standard, which is okay since I don't use my phone in the car and just used an aux cable instead. However, now that phone manufacturers are removing headphone jacks, this is actually a pretty annoying problem.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 17, 2018

Love Volkswagen; there is no better car out there in my opinion. It's a very loyal and reliable brand. High quality vehicles and beautifully engineered. My Volkswagen Jetta rides and drives beautiful. It feels like I'm floating while I drive. That's how smooth it is. The dashboard is sleek and technologically advanced. I love the outside and the interior and the rims as well. As perfect as I think my car is (and I have tried many cars throughout the years), I wish there are more ports or outlets in the car so I can charge more.

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Rated with 5 stars
Verified Reviewer
Original review: June 16, 2018

Love this car! It is in our price range. It has sleek interior, beautiful exterior, comfortable front and back seats and plenty of room in the front and back. I love the feel of the clutch and shifting as well. I also like the look of the interior and exterior, large trunk, and safety features including airbags on the sides and back seat. However, the back seat can't fit a toddler seat in the middle with enough room for my older children on the window seats.

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Rated with 5 stars
Verified Reviewer
Original review: June 15, 2018

My VW Jetta has been very reliable and resilient and it works great in all seasons. And when I have had to make repairs, they have been minimal and not too expensive for a foreign car. The car is roomy enough to comfortably drive others considerable distances and it gets great gas mileage. I liked the heated seats and the sun and moonroof. I also like the pickup of the engine and how stylish it is. But the car should come with a more compatible iPod input.

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Rated with 4 stars
Verified Reviewer
Original review: June 14, 2018

The Volkswagen Jetta is a nice car and I have driven it for around three or four years now. I have had a pretty positive experience with this vehicle. It has seat warmers that work very well when it is cold outside. It is also automatic. I would not have purchased this vehicle if it were not automatic. There are only a couple of car charger plugs available though and they aren't easy to reach. One of the chargers actually died and had to be replaced. Also, the gas pedal is extremely sensitive compared to other similar vehicles. Nice, affordable car with a few quirks.

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Rated with 4 stars
Verified Reviewer
Original review: June 13, 2018

My overall experience with my Jetta has been amazing and perplexing. Seats grip riders in. Love the interior design of the cabin espically from the drivers vantage point. Have no complaints about the car. Love the ability to hold 5 passengers and the two circle design of the dashboard gauge. Lovely engine that purrs. Price was reasonable and the mileage per gallon is good for a subcompact car. Michelin wheels are great performance package. Passengers also experience a great rider. Wheelbase is average for subcompact cars. Visibility from drivers view is exceptional.

I like the car navigation, back up camera, push to start, lane assistance, and the design of the front of the car and as well as the taillights that are signature to the Jetta lineup just as if the taillights for the 2015 Honda Accord. Great design on the alloy wheels. And radio does come standard and the leather seats are very durable. Branding of the car is trustworthy and the safety approval rating from the international highway safety is good. Also like the sunroof as an additional package. But I dislike the size of the rims, would like it a few inches bigger. Replacing the timing belt since it has a life. Additionally I don't like to pay for the price of full synthetic oil.

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2 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: June 12, 2018

The 2014 Volkswagen Jetta is comfortable for our family. Our kids have plenty of room and we have plenty of leg room up front. We like to drive around at night with the windows down as a family and just listen to music. My husband really like Volkswagens and he loves his sun roof.

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Rated with 1 star
Verified Reviewer
Original review: June 3, 2018

It's hard to tell how much of the depreciation (15k plus) we experienced is due to VW brand deterioration or the loss of the of luster from sedan models in general. When we bought our 2015 VW Turbo Sport model it seemed like a good idea, We clearly overpaid and overloaded it with upgrades. We never expected it to depreciate to nearly nothing, and it did! After all, VW German resale... how could we go wrong? It's really odd because we just got back from a cruise that included two stops in Germany...

After having done this trade in, I've determined that I hate the Germans as much as they seem to hate Americans. Sadly, our purchase was made before the unfortunate disclosure of the company's illegal indiscretions re environmental regulations. As it was happening, I knew that I should have leased... Buying was a HUGE mistake. Dealer offers no apologies, no solutions... Only reminds us that new models now have better warranties and provide better value... A real consolation to people who had faith in brand value before their inexplicable meltdown.

Why the US government allows these thieves to continue to sell product in this country is a complete mystery... With all the laws that the losers in Washington decide need to be passed... They couldn't address this? Only answer can be Lobbyists. This conspiracy makes the Russian BS look minor. And we do NOTHING. Thanks Angela. Thanks Trump. Birds of a feather.

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7 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: May 9, 2018

A good starter car (Volkswagen Jetta), but if these go wrong it's extremely expensive. These cars also overuse soy wiring so parking outside in an area with rodents is an absolutely no no! My car, personally, has been chewed up 4 or 5 times now.

11 people found this review helpful
Rated with 3 stars
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Verified Reviewer
Original review: May 4, 2018

We wanted a manual transmission, and VW Jetta still produces a good amount of them. That being said, the car is not nearly as fun to drive as I had hoped. I like the car, but I'm not in love with it.

6 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: April 29, 2018

VW Jetta is mainly reliable. DMF changed at 120k miles - niggles with door locking/window motors and ignition lock failed at 125k - excellent engine (diesel 2.0L). Great fuel consumption. 50 mpg+.

5 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: March 15, 2018

While being a Volkswagen owner prior to the purchase of my new 2017 Jetta sedan... I specifically was drawn to the Jetta again for reliability, gas mileage and all around seasonal weather ability. Unfortunately Volkswagen has fallen short of the seasonal reliability this winter season by adding the traction control option that is permanent and automatically comes on. There is no way to remove this option which has lead me 9 of 10 times unable to drive up my driveway, while having snow tires and a manual transmission... This has never happen prior to this... I have never felt such frustration with a vehicle. This permanent traction control that automatically engages on it own... Deters me to NEVER purchasing a VW again that has this permanent traction control option. I'm so disappointed as this was never the case with my 2012 Volkswagen Jetta sedan.

15 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 10, 2018

So I got my 2014 Jetta on a lease back in Sept 2014 with only 14 miles on the car. Only about 2 years into my lease the check engine light came on and my engine was misfiring. Thankfully I was still covered by the 3/36,000 mile warranty (barely). They had to replace a coil in the engine (and VW was aware of this issue, but no recall that I am aware of).

Now yesterday, Jan 2018, my check engine light came on again. Dreading the worst I went to auto zone to see what their diagnositc said, wasn't anything I was familiar with and seeing as I am out of warranty I took it to a local shop. Turns out my "purge valve" is cracked. It is a part of the emissions system. And the guy at the shop told me VW has a memo out to mechanics about the issue and how they are aware of it and the valve cannot be repaired and must be replaced. But it is not covered under warranty... This is the worst customer service honestly. How can you as a company be aware of issues with you car, but not care enough to offer to fix these issues or at least cover them under warranty for your consumers. Luckily they released the patent so the shop can get the part for cheap, but still.

I have not even driven this car for 4 years, got it brand new, and check engine light on twice already... I am never buying a VW again. I was debating on keeping this one since I am over my agreed mileage on my lease, but I think I would rather pay the penalty than be stuck with this car and God know what will go wrong with it next.

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17 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Dec. 31, 2017

I'm like this car 2011 VW Jetta SE 2.5 L turbo as Drive... As car is production line vs Quality that bad. First VW mechanic they don't know what problem is. Always charge you 400 buck and still problem need by fix. Buy extra warranty sec, not much information on like how fix little stuff like Fuse. Actually today check engine come out blinking is 16°F at North Jersey. I'm can't find ** online. What I'm can to do. Next car is Lease.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 22, 2017

I was the owner of a 2014 VW Jetta TDI, one of the models covered by the emissions scandal, and it was sold in February of 2015. The claim documentation package was prepared and mailed to the group processing the packages in 2016 before the cutoff date. When nothing was heard from them, I checked the online claim portal only to be told no claim was possible because it was after the cutoff date. Nevertheless, their helpline asked me to FAX the documentation and I did. They still denied the claim. I requested an appeal because my hardcopy submission was made prior to the cutoff date. Their answer? Denied. They requested hardcopy be sent prior to a specific date. The package was sent. They deny receiving it. They deny the claim. Their malfeasance saved them a bit of money on the claim but it also cost them a customer and anyone willing to listen to how they treated this one.

19 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 4, 2017

The low amount of the warranty is a sign of no belief in the product that you are selling. Any vehicle that is before the 2018 models only have a 3/36000 model warranty. The new 2018 models are offered at a 7 year or 60000 mile warranty. This is my first VW JETTA and probably my last. I don’t like a KIA but they offer a 10 year 100000 mile warranty. That tells me that they will stand behind a product that they are selling and believe it will last. Most of the vehicle manufacturers are going to a longer manufacture warranty because they believe they make a better product then the next one.

I guess Volkswagen doesn’t believe in the older models and know that they didn’t make a good quality vehicle. I am referring to a 2015 Jetta Se TSI that I own. It isn’t even a three year old car and I have nothing but things fallen apart or quit working all together. I have always believed that a German made vehicle is top quality and a long lasting one. I guess I am wrong and will go back to a American made vehicle manufacturers. I was going to pay this car off and give it to my daughter as her first car. I believed that I would be giving her a quality car that she could drive and last her thru college. I was wrong on the quality the VW puts out.

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26 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: Oct. 26, 2017

I purchase a Volkswagen Jetta Hybrid used from VW in Orland Park Illinois and it was used. Been having nothing but trouble with it. Seems that the dealership does not inspect their vehicle when they come in. Already the tires were bad. Had trouble with transmission. The sunroof its need a tune up and the computer was upgraded and wiped out my digital speedometer and the manual shifter so I don't know what gear I am in when shifting, and the front end alignment need to be done, a lot of other things. I think you get the drift. Went and seen a Manager there and he gave me to a sale man just to get rid of me.

Thank God I have a extended warranty, the sale person told me my credit was too low to help so I am stuck with the car. I even had to pay for a rental that they set up for me. I am 68 years and had to start working again because my wife pass away and lost her income so I could not pay all my bills. I am a Disabled Veteran and wonder about all they could of done for me? But what they did is nothing, spending a lot of money to fix up this car. What can you do???

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15 people found this review helpful
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Volkswagen Jetta Company Information

Company Name:
Volkswagen Jetta
Website:
www.vw.com
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