Volkswagen Jetta Reviews

I was afraid to drive the car again because it could have cost me my life. I travel on a major highway daily with tons of 18 wheeler trucks Hwy 421. I asked VW to get me out of my contract or trade me out of the car. Bob Kings salesperson that sold me the car didn't even apologize or offer resolution. The manager was just as cold and unconcerned and refused to help me at all. I spoke to corporate VW of America and they had a case manager deny the car was defective and offer me zero resolution. Not even a trade.

I contacted BBB and VW ignored my request of a trade or contract termination. After weeks of waiting for a response, and months of paying for a car I was too afraid to drive, they sent a response saying we would like to have one of our inspectors there on the next examination of the car. I could not afford to keep paying for a car that was sitting in my driveway that I was too afraid to drive. VW was very confident that my hands were tied in the situation and never considered resolution. I was forced to take a loss and incur bad debt by trading it in.

I now have a 2011 Chevy Cruze, which I absolutely love 100 times better than the Jetta. However I am stuck financing over 3000 dollars worth of bad debt on top of my loan. This is a shame, shame on Bob King VW who is a local dealership in a small town that wouldn't help an existing customer. This shows a huge lack of integrity. It is also a shame that VW of America doesn't care that they are selling cars that could kill someone and they are not willing to admit it or correct the issue. I am by far not the only person this has happened to.

Most recently, on 12/12/2011, VW sent an engineer to go for a test drive with me to confirm my driver’s side mirror issue and the other problem I have had since I purchased this vehicle. Repair attempts were made again from 12/12- 12/20 in accordance with a recent bulletin regarding the driver’s side mirror and in accordance with QTM instructions. I received my car back on 12/21, drove my car off the lot, and noticed that the whistling mirror problem was worse.

Secondary issues that I've expressed since March are interior rattling coming from the gear, shifter, odometer display, center console, driver’s side doors and passenger side doors. Additional "clanking" problem coming from both drivers side and passenger side have had multiple repair attempts that did not fix these problems. VW refuses to address their driver’s side mirror design flaw and has been unable to resolve any of the problems I've had with this car. The only information I've received from VW regarding the mirror is that they've replaced the mirror, switch and housing each time. It seems quite silly to attempt to resolve a re-occurring problem by following the same procedure that failed to fix and address the VW design flaw. Overall experience with VW has been nothing short of a joke. I have spent numerous hours trying to get attention drawn to this issue with nothing but hardship to show. My car has had so many repair attempts that I fear that the value of this car has diminished.

I have tried calling that number for 2 days now. Yesterday the message said there was a building emergency. Now, today the message is that they have a phone problem and cannot receive calls. The phone system probably wore out with all the unhappy VW owners who have defective dual mass flywheels trying to call. This is the 4th VW Jetta I have bought and will be the last. These cars are not what they used to be.

The next week, Tuesday, not even a week later, I was back at the dealer with a light that came on the dashboard. According to the vehicle manual book, it is the catalyst converter. Tri-Sec Autohaus tested it and said that it was an exhaust temp sensor on the turbo that needs replacement. I was having a concern with the light that keeps on burning but they said that I can continue to use the vehicle. They ordered a new sensor and it was installed on October 20th 2011 (a day without the vehicle), the vehicle had only 599km on the clock.

On Monday morning, October 24th, the same light came on again; the vehicle did not even had 700km on the clock. I contacted Tri-Sec again and they said that I must bring in the vehicle again. I took it to them that Monday afternoon and according to the computer diagnostic, it was the same sensor again. They said that I must bring in the vehicle again for a whole day and I arranged my work so that they could have a look at the vehicle as soon as possible. They had the vehicle for the whole Tuesday, October 25th, and upon fetching it in the afternoon, they said that after speaking to VW SA the problem is that there are three sensors on the vehicle exhaust system and that all three needs replacement, so they have ordered it. They also confirmed that I can continue to drive with the vehicle. The light of the catalyst converter was off at this time.

On Thursday afternoon, October 27th, the light that says Particle Filter and a message came on in the vehicle. The vehicle now only had 1100km on the clock. I immediately phoned Tri-Sec and spoke to the technician that worked on my vehicle previously and he said that I only have to drive the vehicle in 4th gear above 70km/h and it might reset, if not I must bring it in on a breakdown so that they can reset it. The light of the catalyst converter also came on again. I drove the vehicle for 30 minutes in 4th gear at 80-90km/h and nothing happened, the light kept on burning.

On Friday morning, October 28th, I took it back to Tri-Sec and after two hours of waiting, they came back to me and said that they think that the remaining two sensors that must be replaced must be the problem for the Particle Filter not resetting. I must continue to drive like it until they have the sensors to replace them. The light of the catalyst converter was off at this stage again.

At about 10am, I phoned VW SA Complaint Department to log this with them. I told the lady that answered the whole story and that I'm not satisfied with this, also that I want to use the vehicle to drive a long distance over the weekend. She said that she will find out when the parts will be available and if it was safe to drive with the vehicle long distance. I told her that I'm not satisfied at all and that I want a replacement Jetta, being a loyal VW customer since 1990. She never phoned me as promised and on Saturday, we decided that we will only go to Johannesburg for the day. On the way back home, at about 14H45, the vehicle suddenly had no power and the coil light came on flashing, with a message Engine fault: Workshop!

I immediately phoned the VW Alert telling them of the problem and the whole story again and they said that they will contact the technician and get back to me. I continued slowly to my home in Secunda and when close to home, I phoned again because nobody phoned me back after 30 minutes. The person that I spoke to said that he will get back to me in five minutes, by that time, I was already at my house. Five minutes later, the lady that I spoke to first phoned me back and put me through to the technician on standby and he said that he can arrange that the vehicle be towed in to the workshop and they will only look at it on Monday, October 31st. I said that if it will stand there or at my home, it does not make a difference and he said it is okay for me to bring it to them on Monday and just tell the workshop people that he knows about it. He also said that he know the vehicle that was in with them on Friday with the problems.

I took the car in on Monday, October 31st, and the spares was only sent from Germany on the Tuesday, November 1st. The car will only be available again the next week, Tuesday, November 8th. I want to know who I can contact to request VW to replace this Jetta with a new Jetta 6 2.0TDi Highline (Silver Leave) in this ones place because what trust must I have in a vehicle that does not even have 1600km on the clock to last me five years minimum. I have sent VW SA a complaint e-mail but have not heard anything from them as well.

As users reported the same problem and one of them is a friend of mine, I knew that this is a problem that is in this model. I regret to say that my trust in VW, as a brand, is not as great as before. I was expecting that if there's such a problem in the car, they should have changed all these cars to new ones or at least repair it even without having the problem raised from any customer if they were really willing to satisfy their customers.

My number is ** and I am waiting for feedback as soon as possible and recommend to communicate all together to submit a collective complaint for VW to compensate us and other owners of this model.

Below is the list of the problems I have faced:

9. The battery has been discharged once.

These are the problems i have faced within 2 years of the purchase of the car. Now what credibility does your brand have? What makes you call it 'Das Auto'?

I must say that I may be the first person who will not buy a car due to a stupid trunk hinge design. The hinge design of the Jetta 6 seems cheap and removes a significant amount of space from the trunk. The new polo sedan has the same stupid hinge design. My wife was also planning to replace her polo, but after seeing the car, we were extremely disappointed.

We will probably not buy a VW again due to the fact that good working designs seem to be replaced by manufacturing cost saving methods. Based on these observations, what short cuts were taken with the design of the engines? I doubt the reliability of the VW range due to the cheap trunk hinge design. My only request is that you leave the current trunk hinge mechanism, which is currently doing its duty on the Jetta 5.

I went to the collision center and they found the sensor broken and detached. It was found somewhere in the engine parts. I tried to make sure it was air bag fault. Nobody took responsibility and collision center doesn’t want it to be a manufacture defect because they won’t get money for repairing.

I strongly believe VW Jetta models have faulty air bag sensors. Again in 2011, the airbag symbol popped up and I went to the dealer and replaced the clock spring. I have on and off issues with the airbag. I strongly suggest someone to check the airbag system of VW. I spoke to attorney about it but they said if I have $100,000, then they will fight for the airbag fault.

I could not believe my ears. Here is a worker who followed me over to a desk, stepped so close to me that he was not even an arms length away (I would call this kind of action aggressive), got in my face and told me how bad my attitude was, and told me, “ fine go ahead talk to the manager”. I was not swearing, or yelling (as my son can attest), but now I was really upset (FYI, I don't name call, swear, and my voice was no louder than Brett's). I have never experienced an employee with such a bad attitude, or had one get in my space and rant on telling me what I should and should not do. Not only that, this should been a simple complaint with a short apology. Besides, I felt I was in the right with my complaint. A shop that charges what VW does should be providing the highest level of service, and washing the car is now considered the norm. I was paying $250.00 for a bracket and wires to be replaced. I realized there was no reason to continue to explain myself. He was more worried going on about himself, and his perceptions of the situation than any customer complaint. Besides, he was intimidating me.

Well I found out why he wanted to seek out the manager. He must have known that the manager would support him, and his behavior. So, he continued his talking over me saying aggressively, "I'll get the manager, no, no, you follow me. I'll take you to his office." This manager of the service department was so passive aggressive. I got nowhere with him. I tried to explain my problem - both Brett and the service manager continually cut me off. He ultimately told me, “he had known Brett for five years..." where I replied, "So are you saying I am making this up?" It reminded me of the person that says I've known him for five years, and have never known him to beat his wife. This interaction indicated to me he didn't care, simply because of his statement (I've known him for five years); he wouldn't let me explain my experience, and the fact that he was walking me to his office door. This is before I even had said what I wanted to say. While I was being walked out, I said to the service manager, "I am 50 years old. How many VW's do you think I would have bought in my lifetime?" and told him, "I expect an apology from him (Brett)." I went to pay and get my car.

At this point, I was in disbelief. While I was at the desk to pay, Brett came up, leaned over the desk into my face and said, "I'm sorry you think you've had bad service." I looked at him like he was nuts and said, "that's not an apology." The service manager was behind Brett and I looked around Brett and said, "Do you think that was an apology?" The manager said, "I couldn't hear him." I said, "I expected an apology for how he treated me." Wherein the manager replied, "Well he said sorry." So, I paid and went over to my son to wait for someone to bring me my car. This experience was made worse by the fact that they were treating me that way in front of other customers. I walked over to where my son (Erick) was sitting, and asked if he saw what happened. He replied, yes he saw some of the interaction, and he could not believe it either. He is 22 years old and wanted to talk to the manager himself, because it upset him also.

I said go ahead and walked him to his office. In the office were the service manager, Brett, and a man in a suit. I think that may have been the general manager of Luther VW (Steve Hendricks), but I'm not sure. When Erick tried to talk - they also talked over him. Brett got up and walked toward Erick (again an aggressive action) and argued. Erick said later he could not believe he would get up and walk toward him like that. He tried to tell them what he saw, and said to the manager that he could not believe he was hearing him defend this employee to me. That he (Brett) was rude and had a bad attitude. He told the service manager that to say to me, "well I've known Brett for five years" was paramount to calling me (Martha) a liar, and he was shocked that he would defend his actions against the customer. At some point (again before we even were able finish talking, not that he cared or was listening) the service manager walked toward us so we would back out of his office while he repeated, "Well, were just going to call this a day, and we are done here." Also, when the service manager took my arm to keep we walking, I did not yell, "don't you touch me," as Brett did.

I have included Erick's statement below:

"After emptying the car, I came in to see my mother speaking to employee who quite angrily stated, "Yes, let's go get the manager." In my experience this was not the tone of someone resolving a situation, but escalating it. I ate my food and waited for my mother, who came back and told me about the car wash, and next how the manager had backed his employee. I was so shocked by this response that I wanted to speak to the manager myself. Simply because who has ever heard of a manager blatantly backing an employee to a customer? It's very bad business. I went to speak to him. Rather than getting to speak to the manager, the employee confronted me. He demonstrated what he had done to my mother, and proceeded to get in my face. He never backed up after this. I tried to get an explanation, and at the same time explain getting mad at customers isn't okay.

When I told the employee I had seen his demeanor, he tried telling me how mad my mom was. When I explained how he looked when going for the manager, he admitted, "yeah" he was mad. He proceeded to only get madder; I felt nothing was explained. The conversation was going nowhere, and I believe it's the business’ responsibility to make sure an argument like that comes to some understanding. Finally, I was able to confront the manager on what brought me there, backing his employee unconditionally. I tried telling him that it's bad business, and wanted to ask him why. This is when the manager decided that the conversation was done, saying, "Well, I think we have to agree to disagree, let's call it a day." These are the snidest individuals I have ever encountered in the service industry. I believe they should both be terminated, as they are a liability to your company. Finally, I would like to add that I probably would have called the police; if I had known this man initially chased my mother down to confront her. I'm a pacifist and don't hit people, someone who is not pacifist could have reacted quite differently to such aggressive displays. I left the experience feeling completely berated, when all I had done was go to ask questions, and stick up for my mother. No questions were heard or answered."

I will tell you I am sending this email to cooperate because I believe that may have been the general manager (Steve **) in the service managers office when Erick went back to talk to him. This tells me that supporting the employees over customers and customer service are status quo at VW. I will also tell you as a woman that I was intimidated. The behavior of these men is the reason I never dealt with these problems or service situations when my husband was alive. I found I was often treated badly, and he would just end-up going back to correct the situation. Unfortunately, he died in a plane crash; leaving me and my sons to deal with these unnerving issues. It is sad to see things have changed so little.

I believe that this is the only VW dealership in the twin cities, so I now do not want to go back there. I was looking for another car for my son, but obviously I will not bother with Luther's website anymore, and I sure won't go to the dealer. The question is how I get my car serviced, when I have issues that need to be dealt with by VW (e.g. getting new keys). Due to the aggressive and intimidating nature of this incident, I am contemplating further action. I hope to hear back from your company soon.

I await your prompt action as fast as possible.

I had the transmission serviced at 40,000 (according to schedule) and paid around $500. By the time my car hit 50,000 miles, the car was jerking significantly when it tried to change gears. I would try to accelerate and the car's rpms would increase drastically but the car would delay before picking up any speed.

The check engine light came on this time as well. They are fixing a broken valve in the transmission under the 60,000 warranty but refused to fix the pressure gauge that is malfunctioning and charging me over $400 for it. I find it very odd that the car had a problem (that they tell me they cannot recreate) and when I do my usual routine maintenance, a valve breaks and this pressure gauge has absolutely nothing to do with what I had been complaining about.

I asked to speak to the manager. The service man told me he told the manager to call me but the manager did not. The manager is conveniently out of the office today and they will not let me talk to whoever is in charge nor will they even tell me a name.

I dropped my car off Tuesday afternoon and was promised it Wednesday. They told me Wednesday that they needed another day to order the pressure part and it would be done on Thursday. Today, I called and they do not have the part and the car will not be ready until Friday, assuming the part comes in. They told me today I could come pick up a loaner after not having a car for three days.

I had this taken care of and the same leak still exists just as bad. Volkswagen will still not take care of the problem and insists I pay for any issues since the car is no longer under warranty. I have documentation and receipts from the dealership that this has been an ongoing problem. Secondly, my temperature light is always on, no matter the weather, from the moment I start the car until I turn it off. I am so frustrated!

Consequently, I went to the maintenance service center in Abu-Rawash, where I met with Mr. Ahmed ** who tested my car and told me that such noise is normal in all models that contain a gear box type DSG. To make sure, I went to another service center in automotive Al-Obour, where I met with Eng. Harvy who told me the same, the car Kilometer age was 1800 Kms.

While I am consulting my car in both Abu-Rawash and Al-Obour for gear box check, they discovered a can bus error and they told me that it's a factory error and they did repair it, but the factory didn't make reset for the car software, also they stated that the error's date was at the factory and don't fear about it. Also, they stated that there was no error in the gear box, and by trying to figure out the reason for the transmission malfunction via the internet, I discovered that its an industrial malfunction and it doesn't relate to a bad usage.

Notice: VW vehicles were imported to Egypt by two ways, distributors and auto exhibitions who imported them from gulf countries, and I bought it from one of these auto exhibitions called Fahmy motors because it is recognized by its high configuration and luxurious. Attached by, automotive Abu-Rawash service center report.

Customer code: **

Please advise what is the appropriate action to be taken regarding that I don't have a guarantee/ insurance for my car. Your short reply is highly appreciated.

Now for the latest accident two days after the car was fixed at body shop, I was moving to the east coast (North Carolina). When traveling through Missouri, I struck a deer @ 5:10 am, traveling at the speed of 68 mph. The car was struck on the same side but more focused on the left central, where as according to the wife's police report was focused on the front, still around the left air bag sensor! I'm glad the wife was not hurt but she stated that one car seat for one our children flew to the front of the car while the second car seat rolled forward into the back of the passenger seat.

Thank god the seats were not occupied with children! It is to bad that the 68 yr old lady went to the hospital after the paramedics arrived, but my wife also went later on to a different hospital to check her self out! From what I was told, the VW sedan that I bought was the best on the road. That's why we bought the car, for the safety features! Two accidents within two months of each other and no deployment of air bags! Both Frontal impacts!

My second and main issue of this complaint the one that up until this writing I can't find a solution for is the following: More than a couple of months ago I started to hear a high knocking noise produced by the gearbox while driving, I went to consult the maintenance shop in Abu Rawash, there I met Mr. *** who tried my car and came out of a conclusion and assurance that my car has absolutely no problem and it's performing fine. Despite the fact that I didn't feel good about that response, I decided to go for another professional maintenance shop; hence, I went for a well reputable maintenance company. I met the engineer there and after trying my car, he advised that I have a serious problem with the gearbox and specifically its megatronics. He then offered two solutions for the problem, either I have the spare part imported from Germany which is gonna cost me around EGP 31,000 or have it fixed at the VW maintenance shop, then it will cost around EGP 65,000. Now the case is as follows I purchased my car with around EGP 190,000 I faced two problems in less than two years from the date of it's purchase, the KM reading around only 28,000.

It goes without saying that any shifting or removing of such delicate parts is considered a big deal and immensely decreases the value of resale here in Egypt. At that point I was totally furious and shocked for the level of performance of vehicle that holds the name of respectful and long history brand like Volkswagen. Can you just imagine how disappointed and frustrated I am? After spreading the case amongst my friends and family members, they assured me that it's a malfunctioned car and I should not bear the consequences of such disappointing situation. So I decided to point out and direct my complaint to the international website customer care of Volkswagen in order to have a serious interference in my problem and by please not just forwarding the case to a negligent and incapable customer care here in Egypt. Again and please react to my problem and I do expect all what's good for a very brand loyal VW customer. Awaiting your proper action and feedback.

The information when I called the customer service number also didn't have any relevance. I did receive an offer to go to the Volkswagen’s Company Arbitration Board regarding this issue.

The defective part has caused the same problems. Other electronic parts are wearing out and are being replaced. The car is stalling in traffic. The car is not shifting to drive gear on the freeway. All such issues were noted with the original recall as I was informed by the workers at the IFA garage in Oakland. Apparently, they did some of the repair and replacement work with the car.

I'm definitely looking to get reimbursed for the amount I paid for the car and for the thousands of dollars that went down the drain for repairs, rentals, and lost pay. I can calculate the exact figure when contacted. If possible, I’m also looking for punitive costs because they tried to show the work was done when the reports stated that it wasn't.

I have spent approximately $1000.00 in towing and repair to no avail. The vehicle is now at Terry Volkswagen in Lynchburg, VA.

Three months later, the car was fixed, or so I thought. Now the car would not go into drive and I was told by Volkswagen that the transmission was recalled but I could get a used transmission for $3500.00 Wow! They said it was not covered because it is 8 miles over warranty. Eight miles is what it took to drive the car to find out the transmission is bad. I received a recall for the sun roof but never one for major recalls. This is crazy! People are going broke fixing this mess of a car and something needs to be done. I have been without my car for 3 months because it was in the shop only to find out I have to pay more money. I will never ever again buy a Volkswagen!

I've also been having issues with the ignition. When I would try to start it, I would have to jiggle the key to get it to acknowledge that I was trying to start it. I've got the ignition switch to hopefully correct this problem, but have found out that replacing it requires a special tool that no one has. So for the time being, my husband has rigged it to start directly off the battery. I have had weird unexplainable electrical issues as well. None of the electrical issues have ever repeated themselves. But they have made me wonder if my car has a ghost or something as it is so random. Can anyone help me in finding out how to correct these issues or something?

The part that is so ** frustrating is that they never notified me by any means at all and I broke down on two separate occasions which led to leaves at work which is frowned upon, rental cars and safety because it happened once at 3 a.m. on a dark road and once during rush hour traffic which I was almost in a accident because of. I feel that VW is being dishonest by first, never notifying me and they had plenty of opportunities and I have called on different occasions and the contact always tells me something different. "I'm sorry but you were given wrong information!"

Well, I have a letter in front of me and what am I supposed to believe. I am so darn frustrated! I was just told today when I called that my car wasn't even part of the recall! I told Peggy that was incorrect and after she went back and checked she was in fact incorrect! Then she said that the only thing they reimburse is for the ignition coils themselves but the maintenance guy at VW told me that in order to install new ignition coils, I had to pay for new spark plugs which Peggy again said was incorrect!

Could someone please tell me what is correct! I think it is a big scam and that they don't want to admit fault! Which is what it says in the article on this site from 2003 when they also had a recall on the same thing and my car was brand new! I have looked online and several people have the same complaints, I feel that VW needs to be held accountable for their miscommunications and their dishonesty to consumers! Is there anyone who can hold this company accountable for their actions which put us all in this situation in the first place? Please help.

Since purchasing my used car, I've have returned the car 4 times to fix the thermostat. Since I kept bringing it back for repairs, the dealership, kept making promises that we will fix the thermostat and if not fix then we will place you in another car. I've been fighting with the dealership on wanting to return the car back after I had to bring it back the 2nd time; they pretty much scammed me to think that they had my best interest at heart. It's now Oct 5, 2010, three months that I had the car and 5 times that the thermostat is still an issue.

It currently has 43,000 miles and has been nothing but a headache since almost day one. Ive return the car 4 times for repaired within less then 2 1/2 months time. On the 4th time that they said they fix the problem, a day later the engine light came on and it's the Thermostat again. This will make it 5 times. I've called my sales guy that I purchased the car from and was told that they would placed me in another car.

This been going on since Saturday Oct 2nd and it's now Oct 5th and no word other then there are working on it. I called my back to see they the dealership had made any calls, and was told that on Saturday Oct 2nd, Chris **, which is my sales guys just asked what the buy out amount? I would had never had purchased this car if I known there was thermostat problems.This dealership misleads people on their carfax when purchasing used cars and negligent to give heads up on the issues of the car when purchasing. I'm stuck with a car payment on something that I cannot enjoy driving and fear my life on the highway and roads every day with me and my family.

Now it’s in need of a transmission and a long list of other items the dealer quoted me ranging from 5400 for transmission to 600 for brakes, totaling about 9,000 in repairs. Needless to say the car isn't worth that much. I am still making payments on this vehicle but may have to let it be reposed before I am bankrupted. I will never buy another VW vehicle under any circumstances. I am even encouraging other people I know to get rid of theirs before it will need service. I would rather have a rundown American made any day over this piece of ** in my garage.

I then spoke with a "customer care" rep and was told that since the car was actually bought in 2005 it was not technically a 2006 and was out of service warranty. But, she would be happy to lower the replacement/repair costs and make sure I was only charged $800.00! I have filed a complaint with the Better Business Bureau that is ongoing.

I will never buy another VW. I did everything I was supposed to, $100-300 oil changes at the dealer, $400-600 services every 10k miles. The workmanship and quality control must be absent from at least my car. Furthermore, calling themselves "Customer Care Specialists" is a sick joke. So, now, I am with a 2006. Sorry, 2005 Jetta with a headliner for a scarf.

I was a loyal VW consumer and this was my 3rd Jetta since 2000. The Wolfsburg was "the car I want when I grow up" - dream car. A dream gone horrible wrong. After this experience, my VW loyalty is gone and I will never buy any VW ever again. No economic or physical damage as of yet. Give it time, the warranty will be up in a bit.

By now I had moved to Maine and went to the local VW dealer in Portsmouth, NH, Seacoast where I had been having my 2001 wagon serviced for four years (I was a preferred customer and the service people were very helpful). But it was deja vu when I went into the salesroom. I knew what I wanted and realized, because of the time of year, I'd probably have to compromise on some of my preferences which I was willing to do. This time, the sales manager told me, "My boss wouldn't want me selling someone else's car for them." He then said he couldn't get me what I wanted until November anyway and turned his back and walked away.

I wouldn't have said anything, but this has twice happened to me. Unless VW is bursting at the seams with buyers, it seems short-sighted. I left the showroom and went out and bought a Mini Clubman that same evening that was ordered from Europe to my exact specifications and was here in three and a half weeks. I don't need to hear from you. I just thought Volkswagen, you should know.

I am a senior citizen. I took my car to Paul's VW, Pittsburgh, his name was Bob. I didn't know he bought the business and was a new owner. I had the car 1 week after paying over $1000 for replacing a lot of light bulbs and brakes, and I think a sensor. He had me so confused. He wanted to sell me a mattress, he has a mattress store next to the garage. A week later, the temperature went crazy. I pulled over, called a tow truck and took it to Paul's a.k.a Bob. He told me I need a water pump, another $500.

Since then, the rear section around the interior ceiling light all started to separate and we don't know how to fix the problem as it would involve getting material back underneath the light frame. So, it’s not a project we would tackle ourselves. We are wondering if anyone has had any luck getting VW to cover this problem. We live in a warm climate, but why just VW's having this problem? Are they using defective glue? We have 2 cars with this problem, so it is something they are using that does not work. Cost to replace headliner is a bit much; no other alternatives are available to do repairs to it ourselves. It looks like ** and the car is only 5 years old. Not a good thing to show anyone interested in buying that brand of vehicle. Any suggestions are welcome. Other than that, we love our cars and the diesel mileage cannot be beat! Thanks.

I called VW yesterday and they said because I was out of the 50000 mile warranty range, it was not covered. Well, how many cars fall apart cosmetically in 87000 much less in 50000? They let me know that I would have to pay for this myself to be fixed. I don't care how many miles I have on this car, it is only three years old and mileage has nothing at all to do with the vehicle falling apart paint or other wise. This is the worst vehicle I have ever owned and will never own another one.

I feel sorry for buying a VW Jetta 2010 and paying almost 200 thousand Egyptian Pounds for a vehicle that stops suddenly working few months after the purchase and after only 5,000 km service and feel sorry for the mismanagement of your official service centers that are not available for giving support or repair the vehicle. I feel sorry for purchasing a car that attracts ants and I have to pay time and money for a design defect in the Jetta 2010. It is clear for me now that Jetta 2010 is unsuitable for hot countries.

It is an expensive brand new car bought few months ago which stops suddenly from working. The VW Service Centers cannot fix the problems at my place. The VW Service Center does not have trailers to move un-working cars. The VW Service Center is off for three consecutive days, from July 23 to 26, 2010. The VW Service Center does not do emergency support. Being in the guarantee period and calling VW Service Center few days after making the 5,000 km service, I had to pay for their visit. I paid for the visit 132 EGP while they did not fix anything and left the car un-working. The Jetta fuse box is full of ants as it attracts ants. The Jetta fuse box is full of ants and it should be fixed under the guarantee. How do the Jetta users protect its Jetta from ants? I lost time and money almost of 200 thousand Egyptian Pounds and I have to buy another car now, definitely not VW at all.

Last week, power steering pump went out along with one of the cooler pipes that led to the engine $650. Yesterday (07/22/10), fuel pump costs $985 to fix. I was stranded in the middle of nowhere in the Rockies, $250 towing cost and a slew of problems along the years that I paid for. I will never get another VW again. I have no respect for VW. My experience with VW has been a complete disgrace.

When I asked VW for help, they said there was nothing they could do because it was out of warranty. My mechanic said he spoke to VW mechanics all over the nation and that this problem is starting to occur and they all believe it is going to happen to anyone that owns a Jetta with the new engine design. VW should step up and claim responsibility. I am going to contact an attorney to see if we can file a complaint. My car is not paid for yet and having to come up with almost $2000 is pretty hard for a single mom with very limited funds.

Once at University VW in Albuquerque and after several hours of diagnosis, it was recommended that the head be pulled off to check for a blown head gasket or other seals. Dealer also found the main cooling fan to be faulty. The dealer quoted repair prices that were 50% higher than my dealer back in the Portland area. I felt I was being price gouged and opted to dolly my car and tow it the rest of the way to Philadelphia.

I checked my warranty while waiting in Albuquerque and discovered my power train warranty expired 3 weeks earlier. I called VW customer service to ask for help with the financial portion of all this and received an immediate no. As of writing this, the top level contact I have spoken to was Katie ** at VW Corporate, the fourth person up the ladder to immediately say no to any financial consideration. My Jetta is currently at a dealer here in Philadelphia/Ardmore who has pulled the head and now needs to send it in for further inspection to diagnose the cause of the oil/smoke through the exhaust.

My first week here in Philadelphia has been spent trying to resolve this situation. While trying to diagnose the problem at University VW in Albuquerque, the service department there caused further problems I am having to pay for here in Philadelphia and is denying any responsibility. When asking for help from the general manager of University VW, Mike **, to reimburse the costs. he told me I had to "live up to my responsibilities" in regards to not using VW parts after the failure of the water pump/repairs in Monticello--a town of 1700 people.

My goal was always just to get to a VW dealer. VW corporate/warranty has immediately said no right out of the gate to any financial help on this during every conversation. Water pump failures are a very common problem, and VW is just not standing behind their product and customers on this issue. I am now approaching a ripple effect hard cost of $3500 on all this to date. And I have been poorly treated by the VW dealer in Albuquerque and also VW corporate/warranty. There has very recently been a class action lawsuit against VW for another issue, and I feel this water pump issue is worthy of one as well. How many other VW customers/former customers are there out there who have been mistreated addressing VW water pump problems?

Next issue, in 2008 ,my trunk will not open. I tried with the remote key and the button in the car door, neither would open the trunk. Soon as I took it in to the dealership in Austin, it works for them. However, they replaced the trunk latch for me and have not had a problem since. Then my car tells me to stop, oil pressure low turn off engine. I felt the car was consuming too much oil. Valley Imports wanted me to fill it up and watch to see how much oil is being consumed for so many miles and to bring it in. I brought the car in and they first tell me they don't know where the oil is going. They ran some tests and felt that it was a valve.

They changed the valve, however they did not have the hose to complete the job. So then I was asked to come back in when they get the part. I then wasted more miles driving to and from Fargo. After that was fixed, several months later, it happens to me again and I was in Saint Cloud, MN. They had to do the oil test. They changed my oil and told me to come back after 630 miles. I took the car back to Valley Imports because that is when I reached about 630 miles. They said it was fine.

Now today 05/05/2010, my car oil lite came on again. I called customer care to tell them I no longer want the car. I am having too many problems. They said they can't. The only gave me an offer to take the car in to the dealership and a coupon to get a new car. I will be penalized for the one I got. How does that seem fair? So I called the dealership and they said it's normal for the car to be consuming oil. I only drove the car less that 4000 miles since my last oil change. I was given a card about oil consumption and it states the car can consume 1 quart of oil every 1200 miles. I call *** on that. What car would need to consume that much oil for a little amount of miles? The manager Steve at Valley Imports tells me that it is how German cars are made. Whatever. VW doesn't want to take responsibility for an issue that is not logical. No car needs to consume that much oil. I have owned a VW Jetta that did not consume any oil between oil changes. Why is there a problem now?

Some other issues with my car are third cylinder misfire, door would not open when I unlocked the car, the other three did, my stations would erase for my satellite radio and the radio would not go back to the satellite channel. I would have to restart car, my driver window would not go down and my cruise control will not always work. I will have to pull car over and turn off, restart the car and it would then work again.

For a newer model car to have this many issues in only two years, I am afraid I don't know what will happen to me for that matter when all the dealership and company do is fix, fix, fix the car back to manufacturer's specifications. That is only good at that time. They can't guarantee that my car will not have further issues down the road. They are just waiting for the warranty to go out so they will no longer be responsible for what happens to the vehicle. I have missed work to get the car repaired, racked up mileage that goes against the miles I am only granted within the four year lease. The car is unreliable. With these many problems, how can there be any guarantee nothing serious will happen?

I submitted repair receipts, bank statements, etc. for each of the 2 repairs I had due to faulty coil packs. My repairs totaled over $560. I was aware that the reimbursement would cover parts and labor for the coil packs. The amounts I paid also included diagnostic service. Both times, my local repair shop insisted on replacing the spark plug for the cylinder in question, which this coil pack fits over. During the first repair, I had the repair shop replace all 4 spark plugs at $15 each (since VW's use platinum OEM plugs).

When I was notified of the recall, I submitted all required paperwork. Today (5/3/10), I received my reimbursement check of $160. Even if VW decided not to cover any of the spark plugs (although the replacement of the spark plug on the faulty coil pack should've been covered), I should receive roughly $500 in my reimbursement. I immediately called the VW support line associated with this recall at 1-888-693-9156. I spoke with person named Peggy **. She informed me that the $160 is the amount VW had approved to cover my reimbursement.

Peggy said she reviewed the notes on my case and understood why I am upset, however, this amount was a corporate decision and would be final. Not counting the replacement of spark plugs (which are directly related to this issue), Volkswagen should be accountable for the additional $320 in expenses I've incurred due to this admitted manufacturer's defect. I would like to find out if there are other VW owners who feel completely short-changed by the reimbursement process of this recall and would like to take further action like myself.

After a few months of driving the car I realized that I was getting terrible gas mileage. After bringing it to Life Quality Automobiles of Bayridge, LLC, I was told that the car simply needed to be driven more often and was not repaired. Approximately two years later, I received a letter in the mail stating that there had been a recall on the vehicle for a faulty oxygen sensor which was causing my Jetta to burn enormous amounts of fuel. This leads me to believe that the servicemen who examined the car were negligent not to notice the problem and I was in no way reimbursed for the extra fuel that I had been providing.

In addition, I brought my Volkswagen in to Life Quality Automobiles while it was under warranty to report a terrible smell that appeared upon the first few minutes of operating the air conditioner as well as to complain that the rear window defrost never worked. Once again, I was sent away with no repair to the vehicle with the excuse that it was a problem that many Volkswagens faced and could not be repaired. After a few years of no longer being able to bear the problem, I went elsewhere for repair. This time the problem was fixed and the air conditioning unit was replaced; however, the warranty had expired, forcing me to pay for a problem that was present from day-one out of my own pocket.

Both front grills popped off on their own as a result of normal use. Again, after the warranty expired, the windshield wiper blades had to be replaced and the plastic hinges that keep the door of the glove compartment closed broke and were repaired twice. I have found nuts and bolts come out from beneath the passenger seat as well as a large metal spring (whose use is unclear to me). I have had to replace nearly a dozen different light bulbs (headlights, taillights, vanity mirror light, heating and cooling panel lights, etc.). Also, the socket for the light in the HVAC burned so I can not replace the bulb that burned out there. I was told I would need to replace the entire HVAC unit, yet again.

After noticing a rattling noise when the engine was on, I had it serviced and found that the catalytic converter and its surrounding parts had broke and required replacement. I repaired this at a local mechanic when the car was out of warranty, only to find out that there was a recall on the catalytic converter. After that, there I had to repair a problem with the brake light of the vehicle where it remained on while the car was in motion as well as when the ignition was turned off. This happened intermittently so I was not aware of it for several weeks. A failure to notice and send the vehicle out for repair in a timely manner would have resulted in other, more serious problems, including a possible rear collision. The emergency hazard lights have had to be replaced, the hose for a leaking vacuum line, ignition leads, spark plugs, etc.

Most recently, I have had to replace two of the ignition coils, water pump, air meter, thermostat kit, dipstick tube, driving and timing belts, mid-muffler silencers and clamps; all incredibly expensive repairs. With a car of such low mileage that has been garage-kept, this is almost unheard of. There is still a screeching noise that is heard when the car is coasting or has the gas pressed from 0-15 mph. I have had it checked several times and the cause of that still can’t be determined. I’ve have replaced the radio antenna whose plastic casing wore down and ultimately was stripped way. I have replaced all 4 center caps of the car numerous times since they were designed to peel right off. Apparently, their ease of removal has made them targets for theft when the car is parked at malls, on the street, etc.

In closing, I would like to express my distinct displeasure in having purchased this car and plan to inform anyone considering leasing it of the difficulties and expenses that I have had to endure. This car was purchased over similar cars made by several Japanese automobiles because of its good looks and solid feel, typical of German engineering. Unfortunately the only thing good about the car is its looks (even though it’s missing its front grills and front spoiler). The spoiler was too low to the ground and would get scraped regularly to the point where it was hanging by screws. As a result, it was removed and not replaced for fear of scraping the new one over and over again. Therefore, I am currently driving a stripped-down version of your Jetta. This leaves me with a quandary: should I keep the car because it has 47,000 miles and subsequently face numerous more problems in the future, or should I take a beating and sell it for whatever I can get (considering its condition) and buy something I am sure will be more reliable?

Please feel free to respond at your earliest convenience. Thank you.

Well, I was wrong. He said he wanted to get rid of the car because he'd just had his second kid and it was too small. He lied on two accounts. I found out later that Jamie had in fact put CLR under the hood because he knew the engine was about to go out and didn't want us to notice. There's no way that guy has two kids; after one you would know how expensive they are and how impossible it is to afford a used engine swap for $4,500 when your baby isn't even a year old yet. Oh, and did I mention that nobody wants to touch my car because it's German? And that the engine has 85,000 miles? I can't find anybody to work on it. $4,500? From all the bad reviews I read here, I think I might just scrap the piece of ** for the measly $200 in parts and save myself future heartache. Shame on you, Jamie ** for taking $6,700 of my mum's hard earned money.

After several months of sending paperwork to get my reimbursement check, I received a check for less than half the amount I had spent on these repairs. My check was for $295.00. When I called to ask why the check was so small, I was told that this was the policy of Volkswagen's corporate office. I am appalled that they chose to reimburse me for so little because if these coils had gone out after the recall was announced, I would not have had to pay a dime for the service. They also chose to reimburse me for so little because I had not had the repairs done at a VW dealership.

I could not afford to have the work done at a VW dealership, because their fees are outrageous. VW should take responsibility for this issue, and reimburse me for what I actually had to pay for the repairs. At this point, I would warn everyone not to purchase a Volkswagen of any type. The repairs cost me so much money in such a short period of time, which left our family strapped for money, when we needed it for important things.

When I placed my gym bag in the truck, there was no smell or any other issues with the truck. Other than my gym bag and work bag, the only other thing in the truck was a new marine boat battery that I was transporting to my boat. There was no sound of any explosion prior to the deployment. The car was engulfed in flames in minutes and totally destroyed. I lost everything in the car and find that my insurance company must pay, which means I have a deductible for the car and my personal effects from another insurer.

Well, I guess so after nine years. You would think that the dealership would replace a battery with only 10% life before they sell a car. So I pay $150 for a battery. The car runs fine for about another two weeks. The check engine light comes on and there's a loud knock under the hood. At first, I thought it was the catalytic converter because it was so loud. The dealership has me bring in the car. I get there and they immediately acknowledge that the hydraulic tensioner broke--which also caused the timing belt, water pump, oil cylinders and oil pan cover all needed to be replaced.

Luckily, there was a warranty on the car with the dealership for 50/50. I paid $600 out of pocket to have all of those things fixed by a local mechanic at my local dealership. For the past week my VW Jetta purrs like a kitten. I also had a problem where it seemed like the oil was running out quicker than usual. Hopefully, replacing the oil cylinders helps. I do have a lot of cosmetic issues like interior peeling, front bumper falls off, front driver and passenger windows stick and have ruined the tint, the crayon smell, defrost button is missing and I can't find the part to replace it. But I did buy this car to play with and just fix it up as a play toy. Good luck with your VW.

All fine and dandy, we tried to be extra "careful" with the knobs at that point and within 2 years, the same thing happened again. Now the car is out of warranty by about 2,000 miles and they will do nothing to replace or repair the radio. Obviously, this is a huge issue as many folks are having the same complaint. Volkswagen should recall those radios and replace them.

This supposedly was unsuccessful in starting the car, so they consulted with Germany via tech-line and determined the next course of action was to completely replace the fuel system from the tank back at a cost of over $10000. Now remember I just got this car 4 months ago from this very same dealership, so I was frustrated at this point. So I suggested to trade the car in and just forget about repairing it. The dealership that I just bought this car from 4 months earlier offered me $3500 for the car I just bought from them for $28000 4 months earlier!

Volkswagen offered no help in this matter and was rather short with me over the whole situation, explaining to me that even though you have a fuel filter that costs over $350 it does not filter water out of the system. Well, what does it filter then? I would never recommend VW to any one nor even my worst enemy, and I would definitely never recommend Casey VW. To not even stand by there product or the consumer is appalling. My insurance ended up getting involved and repaired the car at a cost of $8600. This car left me on the side of the road on the way home from work. I was without my car for almost 2 months and if I had to pay out of pocket for these repairs, it would have devastated me. There has got to be some kind of help or recourse for the way these people treat there customers. I feel as if my whole experience with VW has been ruined, considering that this was my first VW—and my last.

About a month later while I was driving on the freeway (with my infant daughter in the back seat), I turned on the rear defrost and the window blew out! Shattered! All over my child, me and the car. Let me list some more, after that brake sensors, gas cap sealant, oh and this one was great! Go to leave for work, my car was stuck in park. Will not go into any gear. Had the car towed to Lithia, they told me nothing was wrong.

Another day, the same thing happened, I had the car towed 4 or 5 different times! They kept telling me nothing was wrong. Well it was in and out of the shop 12 different times due to it sticking in park. They basically told me I was crazy! Yeah I wasted how many hours on bringing this to you?

Finally the last time I took it there they said it was because the shift lock sylinoid was saturated in soda, and they were not going to cover it under warranty. Well we had it replaced anyways cost us $400.00 .For a while it would still stick, took it back, they said it was fine. Whatever! In between that issue some other things went wrong, maybe little, but after being in the shop more than we drive it? A year later at 52000 miles (our warranty ran out at 50000) guess what happened? Oh the transmission went out yep! Hm. Did that have anything to do with it sticking in park 47xs?

Well after fighting with them they agreed to replace it only if we paid $600.00 out of our pocket. So frustrated, I needed the car. I was 7 months pregnant with our 2nd child. Okay, so transmission replaced thought it would be good for a while, boy we were wrong! Since then, we had replaced the tires 3 times, water pump, timing belt, sensors, batteries, fuses.

Engine light is on now as I write this, we have to take it in tomorrow because of it, the tags expired in November and we are running on trip permits because it will not pass smog. I had the oil changed the other day, and the technician gave me three codes, a speed sensor, crank position sensor, and an over-boost sensor; whatever those are?

Afraid to even drive the car to the shop (the car dies while driving down the road, and the steering wheel locks up). It is probably going to cost us an arm and a leg to fix! We have spent thousands upon thousands of dollars on this car we have paid the original price four times over. Oh yeah I forgot to mention the EPC light came on while on the freeway today lost a lot of power, almost wrecked.

Needless to say, this car has been in Lithias shop 32 times, not to mention the 10 times we had taken it to someone else and it always had problems. Please take it from us, I will never recommend anyone to buy/lease a Volkswagen! Save your sanity. Spent thousands of out of pocket dollars on this car, and its always something else! So much stress, and anxiety.

Also, this car makes a front end noise that squeaks! I have taken it to VW twice for this matter and have hit walls with them. They oiled something and a day later, the sound is back. I think that this body frame of the car is unable to handle the dynamics put out by the turbo engine and the largest of the rims, it's just not what it's supposed to be so it just ends up having problems. At this point, I have given up putting new tires on this car and have resorted to just putting a mismatched tire on the back end because sooner or later, it's going to blow out again and I'll have to replace it but at least this time, it will be $90 instead of $250!

The worse thing is leaving home for work in the morning only to find a flat tire on your car then having to call work and add stress to my life over something so **. This car has put me in the poor house! I give up. I simply drive with fear avoiding every single pothole. I pay the lease each month and count down the day when I can turn it back to VW and go buy a car that doesn't blow --literally. If anyone can help, please let me know! I have records of all such incidents that have occurred. VW has refused to help me, all they want to do is charge. I fear that when I am on the expressway, I'll have a blowout and lose control, maybe crash.

They said something else was causing the same exact issue and I needed to spend more money to have the original problem refixed because something 'else' could be making my car have the exact same reaction and they refused to help me any further only to offer me 10% off any future work. My car is a Volkswagen Jetta 1.8 Turbo 2000. To pay $1700 for a 10 year old car to have nothing fixed on it blew me away and I am still upset I would never never deal with the company or recommend anyone buy a Volkswagen. Not only do they refuse to recall something as in their door clips being plastic and breaking on everyone but they refused to help you when they made a mistake. I would like to go to the press with this. It bothers me so.

My tire actually once completely fell off on the highway because the wheel bearing broke and I had to pay $600 out of pocket to fix it and $200 to tow it because roadside assistance would not pick up my car on the Jersey turnpike. I absolutely hate this car and want to do anything to get out of this lease! I spend more money a month on tires then I do my car insurance and my payment! Please help. My fender is bent from when the tire fell off on the highway and have spent over $5000 in tires and countless amounts of hours fixing the problems and a sever amount of stress and fear of driving!

The service manager agreed he had seen only one very old Jetta do that before. The electrical system is possessed. It burns out the halogen headlamps on the right side about every four months, only one on the left. The dash warning lights, flashers and other electrical accessories come on and off without any notice or reason. This car has never been under water, go figure. Recently, the catalytic converter internals separated from the cartridge. One can expect to spend as much on maintenance as payments! The dealer and VW America could care less. This car was assembled in Mexico from German (and other source) components. I have owned many cars and have had great service from some and misery from others, but never the truly weird problems as with this vehicle.

During the last several months, it has completely separated from the seams at the light fixtures on the ceiling and sides and is hanging completely down. This problem began at the start of the year right about the 50,000 mileage. (The car was only 2 1/2 years old.) The 4-year warranty time is May 1st, 2010. Due to my rural location, I put on about 1500 miles a month average. This problem has nothing to do with mileage but a fault with the interior design. I had a VW Rabbit years ago with this same problem.

The VW case manager (Ryan) acknowledged that this is a typical problem in warm humid areas. However, nothing was mentioned about it at the time of purchase. There is also no dealer on this island. There is only one authorized service center which I only found out about earlier this year. It will cost about $800 plus tax to fix. I cannot afford it and it's a safety hazard. All I want is for them to pay to have it fixed. I believe that since this started when the car was not even 3 years old and is intolerable at 3 1/2 years old, VW is responsible for paying for it to be fixed.

A couple hundred dollars later - relieved that my bill was cheaper than what I had originally anticipated - I was on my way. Within a month, the engine light came on again! This time it wasn't flashing, and I took it to the dealer. They said that this time it was the catalytic converter and other things such as the timing belt. After paying $1,900, I had a car and an empty savings account.

Today, 2 and 1/2 months later, my check engine light just came on. And when I started my car this morning, it felt like it was going to stall. In fact, my car had felt like it would stall before, a few years ago, and the price wasn't cheap to fix that either. Who knows what is going to cost me to fix it. I don't understand how my check engine light can keep coming on and no one seems to be catching the problems.

My car then burned the fuse out that sits on top of turbo charger. It burned it up. I called the dealer and it was towed to Gossett at another location. They replaced the fuse. Now this was right at the 4th of July weekend and I had plans to go out of town. I picked my car up and was told that all was wrong with it was the fuse. I was not charged. I drove home and just before I turned into my subdivision, the oil light came on again. I turned and took it to the dealership where I purchased it. They insulted me with the question of, "Do you have oil in the car?" I stated yes. They went out to check and stated yes, you have oil in your car. They did not know what was wrong.

I told them that I was going out of town. They stated that the car should be fine. I told them that I had just picked it up from the other location. I was told that I needed to take it back to that location if I felt there was a problem. I stated that all my issues began at this location and only because the towing company that this dealership use took my car to the wrong location. I was not aware of that until it was there. I decided to go on my trip. The car broke down 3 hours away. I had to have it towed back home. $700+ to get it home. The dealership stated that I need a motor and turbo charger. I hate this dealership. They refuse to take responsibility for their negligence. Pressure test should have been done when the water pump was replaced.

I wish all of us could file a class action suit. Their customer service is horrible. I will never buy another Volkswagen. I have a broken car sitting in my driveway and still owe one more year of payments. Something needs to be done for the customers.

My father went to New Mexico on two occasions when they said the car was ready and both times the car was not. During one time he went there, he drove the car for a test drive and it broke down. Additionally, my parents contacted corporate and they were rude and they not listen to the consumer (us). Instead, they said they would be unable to help us. Volkswagen proved to have horrible customer service. When the car was in New Mexico, Volkswagen never offered to take out the suitcases and ship them (I moved to Chicago with one suitcase assuming my car was going to be there in a week). Volkswagen never offered a rental car; I had to rent my own car in Chicago and they never helped my father with all the expenses of the towing, hotel, and car rental in New Mexico.

Finally, the car made it to Chicago and it seemed that it was working. However, on January 13, 2009, the car broke down on my way home from the train station. I had to sit in my car when the temperature was 4 degrees Fahrenheit and wait for the tow truck. I got it towed to Danrich. On January 16, 2009 the manager of Dantich recommended having Volkswagen fix the car. We then had the car towed to Volkswagen. I did not receive my car back until February 11, 2009. I called Volkswagen on January 31, 2009 to check on the car and the man told me they ordered the part, but that it had not arrived. On February 2, 2009, I went to Volkswagen and was told by an employee that the wrong starter arrived and they had to order another starter, but it was on back order. My starter was not even the initial problem and was working when I last had to car. Volkswagen eventually realized that the car was broken more than just the starter (I believe they broke the starter from turning the key and cranking the defaulted engine).

At this point in time Volkswagen assumed I put in the wrong oil in my car because the oil light was on. However, I have always put in the warranty oil and I had just had my oil changed in October. On February 14, 2009, I was driving to the city and the car broke down again. I got the car towed from downtown to Orland Park Volkswagen. On February 16, 2009 Volkswagen decided that the car needed a new engine. They realized that the fuel was getting into the oil. The car was not finished until February 27, 2009. A few days later the car broke down again. This time it would not shift into gears. Volkswagen stated that a part was missing in the transmission, but that they had nothing to do with it because they only work on the engine. I never once touched the transmission or opened my hood. The last people inside my car were the servicemen in Volkswagen and wouldn’t they have had to touch my transmission since it was right next to my engine that they put in? I was charged with this expense since no warranty would pay for it. The engine that was put in February should have been replaced when the car first broke down in New Mexico. They tried to "patch" things up and keep the expenses low, but in essence the expenses became great because the car was never fixed correctly.

I am disgusted with Volkswagen. They committed fraud with my warranty company when they should have been paying for the expenses and I had additional expenses when I should not have had the expenses due to their negligence. I used to love my car, but I would never buy another Volkswagen again and I would never recommend the car to anyone else. I have all the paperwork and documentation saved because I would like to see a lawsuit develop against Volkswagen. I have been fighting to get them, but I hope others will help. I do not know what else to do, but I hope that someone will show them that what they are doing is not ethically right.

With my 1998 Volkswagon Jetta, we used to have major problems in the rain, humid conditions or in the car wash. Any moisture would start the car bucking and jerking. Sometimes, the car would die out completely and not start for hours. This has since been resolved. Other issues have been drain plugs getting clogged for the A/C; the passenger side door doesn't open in the cold and the wiper lever was worn down to the point that I have to push on it to stop the wiper blades from going; also, other minor cosmetic issues such as the door lock knobs breaking easily. Other than that, it has just been maintenance issues associated with the car. I have not had such major problems as those above have had.

Luckily, I don't have to pay labor. My boyfriend went to school to work on cars. To top it all off, I went to my car after work and the rear view mirror looked like a lava lamp. The auto dim fluid somehow leaked. It was a pain to deal with, but then it started leaking onto my interior and spotted the leather on the passenger seat. I honestly will never buy another VW again. Ever. I had better luck with my 1996 Saturn SL1, which is truly sad. Luckily, I paid the car off last year. It's extremely frustrating to be told that VW are such dependable and long lasting cars. They are not. I would never ever recommend a VW to anyone, not even my worst enemy.

We do not want another VW as everyone we have test drove except for one TDI Wagen has the same vibration. Why would we want the same problem in a different Volkswagen? They are currently saying we would have to go outside of Volkswagen for a resolution. Also, our cruise control has stopped working intermittently, all this on a 2009 vehicle. I have stopped making my payments on the vehicle since I have been paying for a product that is not the quality of my expectations. I would go as far as to say this car is a lemon.

Meanwhile, the warranty ran out on the car and now I also have a bad cam. Volkswagen's attitude? Oh well. Too bad. So sad. This is their attitude even though the service folks suggest that the part was faulty to begin with and it just took time for the fault to show up. Don't even get me started on the shoddy interior upholstery which started falling apart after only 2 years and the radio buttons which are melting in front of my face. Then of course, there is the trunk latch which has not worked properly from the day I brought the car home. No amount of complaining has ever gotten any service for that and now they tell me that it is a common problem for the latch (a $250 repair if I remember correctly) to go south. I am disgusted with this auto manufacturer and will never buy one of their vehicles again.

I’m not sure yet what the cost of cam replacement will be. I am estimating in the $2,000 range before all is said and done. The EGR valve is now over $700. I am working to convince the service people that they can eat the cost of the trunk latch. Ha! I doubt I'll get anywhere with that. I probably won't bother to fix it, or will look on-line to see if it is a repair that I can get my brother to work on with me.

My own include: interior paint peeling when the car was 6 months old, faulty ignition wires, faulty trunk latch (I've had to replace it twice; that would be three trunk latches when you include the one it came with), problems with door locking mechanism, faulty temperature gauge part, faulty mass airflow, faulty hazard lights, failed turn signals, faulty brake lights, catalytic converter failure just past the covered period mandated by Federal Law, faulty lighting in trunk area (not a bulb). Some of these problems had "Technical Service Bulletins" from VW, but no consideration if the car was out of warranty. VW should, at the very least, give some concession when these problems occur just past the warranty.

VW corporate has constantly "disowned" their product and the responsibility inherent in manufacturing and promoting such vehicles. Although they eventually reimbursed me for the hazard lights, turn signals, and mass airflow valve, it was not without much aggravation and letter writing on my part.

At this same service (flywheel replacement), I mentioned that the door locks weren't working all the time. They told me they couldn't find anything. Keep that statement in mind while I tell the rest of the story. This year, the front end was shaking. I took it to the dealer and he told me I needed two new tires. I told him the trunk was broken and the door locks weren't working all the time. I purchased two front tires and got a new trunk lock put on. They said the door locks were okay.

This week (6/8/09), I went to get gas. The gas door would not open. I had to have the car towed to the dealer. The associate tells me the door harness needs to be replaced. Inside the door, the wires were pinched and broken, a factory defect at assembly. This is the cause of the past year and a half of the door locks not working, but since the car isn't under warranty by a couple of hundred miles, I have to shell out $700 to get a new door harness.

I'm livid. I have had nothing but problems and no one is very helpful. I was blown off three times when I asked about the electrical problem (when the car had a warranty) and now that it is up, they decide to find it. I love my car but I can tell you I will never buy another one. The problems and people I have had to deal with, making assumptions about my driving abilities and lack of customer care is enough to say that VW isn't worth the trouble. I should not have had to pay for a factory defect.

Now, they are telling me that my clutch is slipping. I don't know whether to believe them or not. I don't feel a difference. I can't trust the judgment of my professionals at the following VW Dealers: Trend VW in Rockaway, NJ; Young's VW in Easton, PA (where we bought the 2006 TDI Jetta). I feel like I have been taken advantage of and I'm helpless to do anything about it. I should be compensated for the door harness and the lack of respect from VW employees that I have had to put up with the past three and a half years. I'm very disappointed with the company when I use to hold it dear to my heart.

I now own a 2001 Jetta. Last year, the same problem arose with the front doors. I once again had to have the work performed for a cost of $500.00. Now, the rear doors are not closing. As you can imagine, I'm at my wit's end. I have not had the rear doors fixed, because I simply can't afford to. This defective problem poses a considerable safety risk. The doors swing open as I'm going around corners. I've attached a bungee cord for now, rendering my backseats useless for passengers. I do, however, sometimes need to carry a passenger back there and advise them of the hazard that exists there. If this is not a recallable item, I don't know what is. Please relay this information to the proper channels.

I have complained about my ongoing issue to the dealer but their suggestion was to purchase a brand new Passat which has even worse reputation than Jetta. I think my last issue was created due to replacing a bad coolant and it damaged radiator. I will never purchase any VW car nor recommend such a car. You will suffer by purchasing such a car. It is cheaply assembled with cheap material in Mexico. It's not from Germany.

Every single airbag in my car is non-operational and the repair is $900.

ive had the rear brake changed twice in 51,000 miles and the front pads still look like new. if in fact this is the way vw builds their cars why did they put wear sensors on the front and not the rear?

800.00 dollors for rear brakes in 51,000 miles. And if so much of the brakeing force is going to the rear on new VWs are spinouts on wet roads going to be a problem?

I am waiting on an estimate from the dealership but from what I have read the time and labor adds up to about 1000 per window.

Not only do I smell like my car after driving in it but I get headaches too. I have not seen any explanation anywhere regarding the hazards, if any, from the harsh fumes.

I very rarely drive my car that is paid off because it makes me sick.