Valvoline Reviews

I took my car in on Friday for an $80 full synthetic oil change. My car has a custom engine and oil must be changed frequently due to the heat caused by the supercharger. Employees used standard sockets on my European car, which uses metric. They stripped the head of the bolt that drains the oil. While attempting to get the bolt off with vice grips, channel locks and a strip kit, they rounded out the head completely. They said that the shop next door could fix it on Sunday and then they would finish changing my oil.

I went in for oil change and noticed the sign advertising $21.99. Three people were there and one employee was flirting with a female - even though they had three stalls, only one vehicle, a truck was being serviced (which took about 30 minutes to service) after a fourth person came to work. Finally, someone approached me. I drove my car over to the stall and requested an oil change. The person stated, "Do you want the $43 special or the $75 special?" I stated, "I wanted the $21.99 special which you're advertising." After a few minutes, they drove the car out and told me they did not have the oil filter.

I inquired about an oil change using 5 quarts of oil that I was provided and was told that I would receive $2.00 off the final discounted price of $24.00 if my oil was used. When I paid for the oil change, I was not credited the $2.00 and was told that only one discount could be applied at one time. I lost $2.00. I would have been better off keeping my oil, letting them install the regular package, and paying the same price!

This is an addendum to my complaint filed 07/07/09. When I re-read my complaint, I didn't make it clear that the damage occurring was to my right front rim which was one of my "good" rims & not one of my previously damaged rims of which I had two, on the left front & rear of my vehicle. I was still able to operate this vehicle with the two prior cracked rims. I just had to have air pressure every 3 days or so. The damage to my right front rim that occurred at Valvoline on 6/15/09 was damaged to the degree that I was losing 20 lbs of pressure overnight. As I stated previously, I am still pursuing this & will add an addendum.

I use Valvoline on a regular basis on oil change, fluid check, etc. My complaint is a little different than those I have read. I have used Valvoline for years for my oil change needs. I had 2 cracked rims on my 2002 Olds Alero and I frequented Valvoline to add air pressure to my 2 ties on the left.

I was in that store for an hour and a half, only 3 cars ahead of me. Two employees were going back and forth to Del Taco and gone for about 20 minutes each time. When the girl (her name was Drue) took me back so Tiny could show me my air filter was dirty or needed to be replaced, my Chevrolet Tahoe engine compartment was covered in oil. Tiny said that it's no big deal. He washed it off but now my truck smokes and stinks like burned oil. I have oil spots on my driveway and also the surrounding parts in the engine. I have grease in my truck where the guy was standing to clean my windshield. There are boot marks and he was holding on to my handle on the inside of my truck. They don't even put anything on my light grey seat.

I took my car to their shop for belts replacement. On the way back, on the freeway, the plate under the car was not put back properly; while scraping till I found a spot to stop, the plate got damaged. The guy from shop came and worked on it but could not place it back, so he took it and told me that I didn't need it anyways. Next day, I went back for the more important issue, the bad/loose belt replacement. When I asked the manager what he was going to do about the plate, he asked his employee, in front of me, whereabouts was the plate, the mechanic said he had put it in his truck and took it home!

On 3/20/09, I took my classic car to VIOC for an oil change, which includes topping off most fluids under the hood. Last week, I noticed blue smoke pouring from the tailpipe, so I decided to check my fluid levels. Upon checking the fluid levels, I found my oil level to be at least a quart over the recommended capacity. On top of that, my transmission fluid was not even touching the dipstick. I filled the trans with fluid myself (about drained completely), and this is the first I've noticed any significant loss of fluid from the trans. I don't think I have any damage from the lack of tranny fluid; however, overfilling my engine oil has my car smoking (blue smoke) and running rough. Several mechanics tell me that I may need to have valve seal service or a shot piston ring. I shouldn't need any service of this nature for the car has less than 59,000 miles on it. Not to mention, this smoke just began since my oil change (with at least 1 qt. too much). Oh yeah, the receipt reads that there was 5 quarts of oil added, and the oil dipstick clearly 4 qt. capacity.

On October 27, 2008, I went to EZ Lube for an oil change with an offer for $50.00 in free gasoline if I paid $34.99 plus taxes for a full service oil change. I received a $50 certificate from EZ Lube that I mail in with receipts from my choice of gas stations. I send $100.00 a month receipts and receive a $25.00 gift card towards gas for 2 months for a total of $50.00. I followed all the instructions on the paperwork given to me and after 3 months, I never received any gift cards. When I called the number on my paperwork, it was constantly busy all hours of the day and the paperwork stated not to contact EZ Lube. This is a scam. EZ Lube should not lead their customers on to get business.

I took my car in for a basic oil change at the EZ Lube in San Diego about 5 weeks ago. I have been traveling a lot recently and had to get another oil change yesterday. This time, I took it to my mechanic, a trustworthy guy I have known for years. Anyways, he discovered that the last time I had my oil changed, the person put the drain plug on so tight (or did something) that stripped the grooves on the oil pan. This mistake is going to cost me over $200 because a new oil pan was needed. Luckily, he has taken pictures for me because I am going to pursue action against EZ Lube. If there is one reoccurring lesson to take from this, it's do not go to these quick oil change people. This is the third time in about 10 years I have had a problem with these types of businesses. Spend the extra $10 for a true professional to take care of your car.

I have 2 complaints. First I took my 1994 Honda Accord on 11/14/2008 and had oil changed. When I changed my oil myself today, 4/2/2009, I noticed that my magnetic oil plug was gone. I called up the store and they denied of course (thing cost me $15, not much but the principle). They say I must have lost it and they are not responsible for it. How could I have lost my drain plug and put a different one in and not know it? Second complaint, this is a two-parter. First part 2001 Nissan Sentra (wife’s car), it was winter and my wife need her oil change; she went in, they changed the oil, and they told her that the tranny fluid was black as coffee. I told her I’ll change the next weekend. I got it home and looked at it, and it was as red as it just came out of the bottle. Second complaint with the same car, the winter of 11/2008, I took the car in to get the oil change, and it was snowing like crazy.

I went in to have an oil change yesterday. When I pulled up, I was the only customer there and was directed to pull my car in to the garage area. When I stopped the car, I realized that two of the workers were throwing odds and evens to see who had to handle my oil change. Maybe I'm a little sensitive, but I feel like doing oil changes is their job and I'm sorry if doing mine was an inconvenience to either of them. As far as customer service, there was none. As usual, they tried to talk me into services that I didn't feel were necessary, offering me a great price. My early bird basic oil change is now priced at $44. Prices have definitely gone up (or I was cheated). The job was completed in about 5 minutes. I seriously doubt that I got what I paid for. Considering the lack of customer service and the high price, I will start taking my car to Firestone, Goodyear, etc. I'm not going to waste my time with Valvoline. This particular store has been taking care of our three cars for years but not anymore! I don't want to be a bother to the workers who didn't seem to have anything else to do at 8:30 am.

I had FS1 Full Service oil change on 3/26/09. I noticed an oil leak on the driveway where I park. After looking under the car and at the oil filter, I have determined that the oil leak is coming from the drain plug. I called Chris at EZ Lube and he said to bring the car in, it should be something simple they can fix right away. Chris pulled my car into a service bay right away and checked the drain plug. He told me it was a little loose, tightened it, topped off the oil and sent me on my way. I will monitor the oil level over the next week and check if the leak issue has been resolved. I hope this minor oversight does not reflect a bigger problem with service for EZ Lube.

I pulled into a EZ Lube for a quick $19.95 oil change. All was well until I left to drive down the road. The oil light came on and wouldn't go out. I drove back and complained. The manager looked under the hood and said, "It looks like it is low on oil. Let me go get a quart and then drive it back into the bay." He left, I checked the dipstick myself and it was bone dry. The idiots forgot to put oil in the car.

Derrick from Medford OR. is a **!! Just because the receipt said the transmission was ok did not cause failure nor did any of the tech at VIOC. If the trans. fluid was contaminated or burned, the damage had been done prior to the oil change, and if he had done proper preventive maintenance on his vehicle than the only one to blame would be the dealer as they are the only ones who can change the fluid. I ran a oil change place for 15 very successful years and only paid one claim and that one I did not have to pay, just felt sorry for the guy. Most people are to quick to pass judgment. They were the last to touch it so it's their fault. You people are looking for "an out" for your own stupidity.

I had negligent and faulty work done during my visit. When I called the manager to tell him what happened, he was very rude, lied to me and yelled and more or less called me a liar. In my family, we have 7 cars that have been serviced for years at this place, but after what happened that could have cause a fatality or fatalities if it hadn't been caught, none of us will be servicing our cars there anymore. Furthermore, I have had a consult with an attorney and at this time I am contemplating if I want to take this further.

I took an old beater that I bought in for some services because I had no idea when the last maintenace was done on it. $255 later (after supposed discounts which, let's not get into the incorrect math and what they pulled at the register! such as 10% discount reflecting closer to 7-8% though stating 10% on the computer screen...)

I went to EZ lube 6-14-08 and had an oil change and other service render to my vehicle totaling $302.12. Two weeks after the oil change I noticed the smell of burning oil. I checked under the car and noticed I had an oil leak. I went back to EZ lube to have them take a look at the leak to see if they can undo or redo whatever was done to fix the problem.

Had AC service performed. Was informed AFTER service was done about no gaurantee of AC service. AC worked for 3 minutes. Was basically told I was out-of-luck. Manager did not seem to be worried about customer satisfaction. Paid $109 for 3 minutes of AC!

Well i go to the savage Vioc all the time and i love it they dont get paid commission so they dont sell me things i dont need like when i went there and they told me i needed a battery i said no and they were nice about it and a couple days later it died and the manager was more than willing to replace it and they have script or something so they have to call out what they are doing to the car so you always know and you are free to sit out and watch if you feel so i been to all other oil change places and they are not the vioc experince

When I was informed that it would be $10 to remove it. I then informed that I didn't appreciate getting [ripped off] like that. All my business for the past 20 years has just been the regular servicing of my 2 vehicles. But never again will they have any of my business. And anyone that will listen will be told about the way they do business.

On the 27th of May 2008 I took my car one of valvoline's chain stores to have my cars oil changed at this time I specified only to have the oil changed. After my car was serviced I got maybe a block and a half and my emergency brake light came on and it was steady on. So I returned to the location where I had this serviced performed and they stated that they did not touch my brakes or my master cylinder where I had found brake fluid on. The onsite manager told me to have it taken to a brake specialist to address this issue so I took the car and washed the engines compartment to get rid of the loose fluid and I notice that I had leaking brake fluid from the upper left side of the cylinder top.

I haven't gotten my car fixed as of yet because I knew they would want to see the car but I will now and I am taking this to the better business bureau.

I took my 1998 Stratus to VIOC in December to get an oil change. Today I went to a different company to have my 3K, 3mos. change and they told me the oil filter adapter (piece that the filter screws onto was crossthreaded the last time it was changed and they cannot put a new one on.

Took my 1995 Chevy Tahoe in for an oil change, paid for the maxlife oil. Got home to see if in fact they had done the job that was paid for. Mind you have been a mechanic for over 20 years. Marked the old filter with a scratch on end and got under it and run finger through old oil and dirt. Well get home checked everything and dirty oil in crank case and same old filter, with the exception the it looks like some one took a quart of oil and slung it all over the underside.

Don't trust Valvoline Instant Oil's word! They claim to top off fluids, check air pressure etc. They obviously appear to be doing their work but in fact, they are NOT! My case goes back a couple months ago. My car had NO antifreeze after we left the store. My engine light came on and my heater stopped working. I rarely drive my car so I am hoping it won't have any issues because of not having any antifreeze but it could have been avoided had they simply done their job. My Fiance had his oil changed a few weeks ago before a long trip we took and right after leaving Valvoline we had to put air in one tire and buy some wind shield washer fluid. This is upsetting to think, you put trust in them to actually just do their job and they can't even do that. I have been told many times by many people (mostly mechanics) that these places hire kids who just don't care and the end result is a huge headache, law suit, huge bills, etc. for many people. From now on my car will never be looked at by a stranger not even for a simple oil change, it just is NOT worth it and everyone should do the same!

On Friday, February 29, 2008, I went to the Thousand Oaks Valvoline Instant Oil Change to have a oil/lube service done on my 2004 Chevrolet Suburban. I was asked about regular oil or synthetic oil; I chose regular oil. I was then told about the transmission fluid, and about changing it; I declined. Then I was told about the fuel filter, and that's especially recommended on Suburbans; I declined. Then I was shown my air filter, which was dirty, and I agreed to this replacement for $20. Then I was asked about my wipers, I said yes they do need replacement. (I wasn't given a price on that). After the service was done, the guy under the hood asked me start the car. At about the same time I noticed my clock flashed to 12:00 and my CD changer was making noises. I was thinking that was very strange, then went to start my car. It only clicked and would not start. I said, "Well, you must have done something. He said, "No ma'am, I didn't do anything."

Last year my son (new driver) took the car for his first oil change. I always use this same Valvoline store. The employees there talked him into everything - new wipers, better oil and more. The bill came to $150.00. I was furious when he arrived home. I called and made a complaint and they told me to come back for refund.

My 2006 GMC starting leaking oil in my garage. I had a mechanic look under my truck and he showed me the filter was loose and oil was leaking because the filter had never been tightened. My check oil light keep coming on prior. My truck was not due till 3/08 for another oil change. The Mechanic tightened the filter and added the necessary oil. My truck has oil blown all under it, AND THE GARAGE IS A MESS. I called the manager the of the place I had my last Oil Change with no results. I called him about four times and he kept telling me he was waiting for the info on my vehicle to fax to him, at no time did he return a call to me and I know now he been dodging the facts. as of today he has never returned my call. I want someone to contact me and make this right. I am very disappointed someone has not called me, I at least expect that.

On February 4th, 2004 I brought my 2003 Saturn into EZ LUBE, located at 3402 Atlantic Ave, for a standard oil change. As the mechanic was working on my vehicle, I was watching from the waiting room through the glass window. As I was watching, I noticed that he forced open the hood and broke the latch used to hold the hood in place. I talked to the manager, Chris, who was very stand-offish and defensive--claiming they had nothing to do with the latch being broken. I have a big problem with this because I saw the mechanic forcing and banging my hood open and closed. I would like to speak to Chris's supervisor to resolve this situation immediately. I would like to either be reimbursed for the damage caused, or I would like them to fix the latch that the mechanic broke.

I took my 1991 Chevrolet Caprice to get a belt added. They began taking my belt off, and the belt wouldn't come off. They then began to force the belt off, stretching the belt. The belt couldn't come off, they said, because something was too close. They then said the tension spring wasn't lined up properly. So they said they would only cover half the charge of getting a new spring. The belt was on fine before I got there and just needed to be replaced. The problem occurred after my belt was attempted to be removed. So I had to leave my car until closing time. They then called later and said the problem wasn't the spring; it was something else wrong with the car causing the belt to not fit on properly. But the belt was on fine prior, and the car ran before I got there. Their service was terrible.

I took my car into Valvoline for an oil change and to change the coolant. After they did all that, they asked me to start the car. The car did not start, and the battery began to die out. They offered a battery to purchase, because my battery, evidently, was dead. But once I bought the battery, the car still did not start. They thought maybe the car had no gas, which it did, but I went to purchase gas just in case, and that did not work. After purchasing a battery and spending almost $200.00 with them, I still have no idea whats wrong with my car.

When switching my plan at a Verizon Wireless retail location, I was advised by the salesperson as to which plan would be best for me. She claimed to have looked through my usage history, and sold me a plan that would cover my needs. The following month I received a bill for over $800 with overage charges through the roof. When I contacted Verizon Wireless there was nothing that they were willing to do to help me with this outrageous bill, so I canceled my plan with them. With the outstanding bill still valid I contacted them in order to set up a payment plan for the balance, which they were unwilling to do.

I had taken my Volvo S60 T5 in for and oil change, it was quick, and I left without incident (or so I thought). I had noticed and unusual noise from under the vehicle and brought the car in to my volvo dealer a week later. They told me the noise was road noise from the fact my noise/skid plate was missing. Seems that Valvoline took it off, and never put it back on when they changed my oil.

I went to Valvoline Instant Oil Change on Warwick Avenue, in Warwick, Rhode Island on 6/13/07 for an oil change. Unfortunately, the employee that performed the oil change did not tighten the oil filter properly. As a result the oil slowly drained from the vehicle resulting in major damage to the engine.

I have a 2002 Subaru forester. Prior to this experience, I have never had a problem with leaks anywhere with this vehicle. I had my car serviced in December. It was a routine oil change and cooling/antifreeze servicing. It took longer than usual on that particular day.,because there was a repair being made to a piece of equipment used. The next morning, I noticed a small amount of fluid on the garage floor. My husband thought it to be overflow. I continued to notice. It continued to be leaking something in very small amounts. I brought the car back to be looked at. I talked of my concern for the leak. I also said that the car seemed to drive much more unsmoothly than usual.

On 4/20/05 @ 15:01, I had the oil changed on a 2001 Oldsmobile Alero at Valvoline Instant Oil Change, 1415 Union Avenue, Newburgh, NY 12550. Unfortunately on 8/04/05 as I was driving home from work the engine seized. I am disappointed because the oil change was not performed correctly. The oil cap on the oil pan was not tightened properly resulting in the cap becoming loose as I was driving, falling off (I heard a clunking metal pop and I saw in my rearview mirror something small and on fire fly from underneath my car) and draining my engine of oil and causing it to seize.

I took my car to a oil change at EZ Lube on 6/08/06. After a couple of miles of driving my car I got a oil light warning from my car, then my car stopped. There was a oil spill all under my car. I then pushed the car to a gasoline station. There I discovered that my oil filter was leaking.

2005 Dodge Pick up truck we bought in June of last year and has less than 7000 miles on it. The other day the rear end freezes up on it. Dodge warranty won't cover the damages because the company that changed the oil did not put the plug back in the truck or did not put it back in properly and it finally came out. I delt with the manager of valvoline (Justin) for several dayes he made a call to Dodge (Gary) about the truck and other companys to check on the truck issues. Justin said he didn't feel like it was their responsibilty to pay for the damages.

On 11/5/05 @ approx. 3:20 pm brought car in for oil change. Approx 3:45 paid for service and received copy of receipt. When I got into my car and drove away, I noticed that a CD that I was listening to when I arrived at the store was not in the stereo. So, I pulled over and began to search my vehicle. I knew at that point that it had been taken out of the stereo when my car was being serviced.

Valvoline Max Life had advertisements in Kragen stating free oil change. Conditions: Must purchase 5 qts, proof-purchase, mail in tamper proof rings for check. After going on-line for form (after purchasing product) you find it is only for $7 which is nowhere near the cost of 5 quarts (the standard capacity of the average american auto). Nowhere on the advertisement did it say $7 rebate, only free oil change via rebate. I think they very much misreprested the facts if not breeched consumer fraud?

On the morning before Thanksgiving (the 23rd), I was on the freeway, on my way to work, and suddenly all the warning lights came on and within seconds I lost all engine power. I was lucky because traffic was light because of the holiday and I was able to pull over, safely to the right shoulder, coming from lane #4 or 3. I am sure if traffic conditions had been different (i.e., on a typical weekday morning), I could have been involved in an accident. Then I called Mazda roadside assistance and they towed me to the nearest Mazda dealership. At the end of the day, they informed me that the oil filter, which had been coming loose since September (my last oil change was 9/9), finally just fell off. They found it laying on the oil pan.

, and on the 2nd visit, the worker spilled oil underhood while doing an oil change. When I got home, it began to smoke from the spilled oil. The worker also dented my vehicle on the fender he was leaning on. I was issued credit today from my complaint the last time. However, the worker was upset fotr my first complaint and didn't want to give the credit.

The windshield needs to be replaced

EZ Lube would not pay for the engine replacement or rebuilding, but did admit fault. The offered me a very low blue book on the Mercedes Benz, which was cheaper than an engine replacement. The car is still not repaired after 6 months, which has resulted in me renting a car for this period. Out of pocket expenses are now at $3,000, and the matter is being settled by a court action.

I brought my 2001 Oldsmobile Aurora with 46,784 miles in to EZ LUBE because of a low oil level message on my Drive Information Center. It was approx 3500 miles since my last service from EZ LUBE (manufacturer service recommendation is every 5000 miles).

Coolant the first on the list of fluids to be replaced was NOT replaced. As a result on of my tubes from my heating system split. I gladly replaced this in hopes that it was all. But upon replacing it the present mechanic exclaimed that I had absolutely NO COOLANT in my car so of course something like this would happen. Not only did they not put coolant in but no water as well, which is standard for coolant replacement. With the tube replaced the car still ran too hot and when I turned it off to investigate, it would not start again.