Valvoline Reviews

Valvoline put the wrong Filter on my car and it seized the engine causing a $28,000 repair. Then they cleared my car's computer to hide the errors that were on my car and insisted is wasn't anything they did. Litigation soon to come. Do not trust this place.

Went in and got my oil changed which I normally do myself but was heading out of town and didn't have the time. 4 months later I get a "change oil" light flashing on my instrument panel WHICH I DID NOT KNOWINGLY APPROVE! I WOULD NEVER LET THEM DO THAT. I WANT TO SUE!

I took my GMC to Valvoline Instant Oil Change on Snelling Avenue in St. Paul MN., where I have gone in the past. I was told that that they needed to put synthetic in as the Dealership for GMC and Buick and Cadillac required this now. I asked why and was told that probably there was a problem and so they recommend the synthetic now. I told them to just use the blend as it has always worked fine in the past. The guy told me ok but there would not be a warranty. I told him to go ahead. Then he came back and told me that now they didn’t even have the blend and had to put the synthetic in. It was $20 more.

I took my 1997 Ford F-150 into the nearest Valvoline for an oil change. When the guy came out he was all friendly and polite and told me that for the mileage on my vehicle that certain services are recommended. So I heard him out and agreed to let him perform a transmission flush. That was the beginning of my problems. After the services were performed on my vehicle and I got it back to the house it won't move at all. I did some research and found that it is terrible to do a transmission flush and causes this problem on virtually any vehicle. I am fighting to have Valvoline pay for my new transmission problems and cover all costs associated with the transmission being flushed. I hope nobody else has to suffer this fate with their vehicle. Don't go to Valvoline for anything more than an oil change. They specialize in one thing and that is all they are good for.

Simple to work with, I went in, tell them what I want, and they get to work. Ask me the usual stuff, run a few tests, then bring to my attention that my transmission fluid is in bad shape (I can't remember the exact words). Even let me see for myself, which they didn't need to do as I was probably overdue for it. So we talk, they offer to flush and replace and even give me a pretty hefty discount.

I was yesterday, May 11.2019 at Valvoline 9014 National blvd for oil change and the employees seems good but when they start to selling some service like replacing battery, I felt they trying to rip me off because my battery is still good for 2 YEARS!! They gave me small paper showing the battery is almost gonna be dead!!! I took my car the same day to double check in Auto Part store and to the Toyota dealership and both check and confirm for free that my battery is still good for 2 YEARS at least!!!! Also this Valvoline place trying to rip me off for replacing ONE rear brake bulb for 57 DOLLARS!!!! 2 bulbs in any auto part store cost around 7 dollars or less!!!! I was highly disappointed and wonder how many customers they deceived for same practice and more. This is unprofessional behave and dishonest attitude that will catch up with them and they will lose big time everything! I advise anyone never go to this place again.

I brought my 2008 Range Rover full sized HSE Supercharged into a Valvoline for a simple oil change, now it's sitting at the Range Rover dealership. I had it towed to pending an inspection. Immediately after getting my oil changed I noticed it shifted a little funny, but I didn't put two and two together because I've only been driving this car for a week (and I hadn't driven much in that week), I thought maybe this was a pre-existing problem, because again I just got the car and how hard is it to do a proper oil change when that is the main thing your business does!? So giving them the benefit of the doubt I didn't think immediately this must be from my oil change, I should've.

My car manual indicates 5W20 oil. Without my authorization 0W20 was used. After a week of leaking in my driveway I went to a mechanic. I was told another oil was used. I went to my receipt and saw that was true! Got 5W20 and someone to knows how to tighten a bolt. No leaks! The right oil! That was my first and last time visiting Valvoline in Swampscott, MA!

Called the service center to get a price to have the fuel filter replaced in my Duramax. Was clearly told that the price would be 59.95 for that exact vehicle. Went to the location 2 hours later to have the filter replaced and was told the actual price was 99.95. Had to pay the extra amount but got screwed because the service center lied about the price, the store employee offered no resolve, other than to state the "he has been having trouble with the call center doing that!" Got screwed, hope. You don't!!!

I come to Valvoline whenever I need an oil change because it is quick and convenient. The service is always excellent and they seem very reputable. They always recommend additional services, but it is all based on your vehicles owner manual (they have an electronic database full of manufacturer recommendations). They never recommend stuff that doesn't need to be done, and they are not pushy at all if you decline service. My one and only complaint is that they seem a little bit pricier, but you do pay for convenience. Overall I've been very satisfied with Valvoline. This review is based on their location in Orange County CA, perhaps in other areas the quality may vary.

I got an oil change from the Valvoline in Lindbergh in Florissant Mo. Ever since then, my check engine lights keep coming on. Did NOT have this problem before this oil change. Now it says I have an EVAP leak and trans. malfunction. Once again, did NOT have either of these problems before that day. Would like to know who to contact about getting my car fixed, because these check engine problems are NOT on me.

Valvoline advertise fast and affordable service. When I went for a simple only oil change I was charged over $100. When I asked why it’s so expensive they said because my vehicle takes almost 6qts. A couple weeks after my car was signaling low oil I didn’t think anything of it so I top it off myself. Valvoline recommends an oil change every 3 months. When I go again they try to tell me I’m due for all types of replacements and flushing. So I agreed to a coolant flushing. This time my bill is over $300. About a week after my car was signaling low coolant after several refill myself daily then shortly afterwards the check engine light came on.

I purchased a car on 2/26/19 so I take my car to Valvoline on South Kingshighway to get an oil change and safety/emissions. So once they were done I noticed that something was knocking. So by the 28th of Feb it was knocking hard so on 3/5/19 I take my car to Don Brown and he stated that the oil was leaking and it was milky and stated that I needed a motor. The car drove fine before I took my car to Valvoline. I test drove the car the day before and it drove fine. I then drove it from St. Charles Mo. with no problems. Now Valvoline don't want to honor their mess up.

STAY AWAY from Valvoline Instant Oil Change. Absolutely the worst service I have ever received from anyone (period)! This is the first time I have ever submitted a review for anything. Received an oil change from Valvoline Instant Oil Change in Cottage Grove, MN. Shortly thereafter and within 30 miles I started getting a low oil pressure warning light. I immediately exited the freeway and pulled into the nearby BP station. I had my 11-year old son with me at the time not to mentioned the -20 to -25 below zero wind chills that day. It was dangerously cold and not a day to be messing around. Left the vehicle there at BP and called my wife to come pick us up.

Today 3-15-19 I went to Valvoline to have my oil changed because I just had a new engine and radiator put in and I needed an oil change at 600 miles per my mechanic. Valvoline tried to tell me my coolant needed to be flushed because it I had my washer fluid cap on the coolant reservoir and my washer fluid leaked into my coolant. The caps had been switched for over a yr and my mechanic never switched them back after installing the new radiator just 2 weeks ago. My mechanic has never said one word that was harmful or anything else about it. I had new radiator put in because it was cracked due to a massive pot hole. It had nothing to do with the reservoir caps being switched.

Almost RUINED 2017 car by leaving the oil drain plug loose. A few days later I started smelling something funny, and my oil light came on. I pulled over and had to wait 3 hours for my boyfriend to come help me, and when he got there he said there was NO DRAIN PLUG AND ALL THE OIL WAS EMPTY. While I was there they told me that they weren’t responsible for any damage because their system showed I hadn’t changed my oil in 9,000 miles AND TRYING TO SELL ME UNNECESSARY UPGRADES (I change it every 3k, just not with them). I think they wanted to blame it on me, but I have proof I take excellent care of my car, and regardless putting on an oil plug screw is so easy a child should be able to it, especially when that is your whole job.

My husband and I have been using Valvoline for years, never having had an issue until recently. We have used 3 local locations, 2 of them much more frequently than the 3rd. I have a long time friend who worked for them for years. Recently my husband's vehicle would not shift into drive... AT ALL. The car needed to be towed home. The only place we have ever used to oil changes is Valvoline and we pay big time when we do go, always a different price. That being said, according to my friend who worked there, upon each visit fluids are supposed to be checked and topped off. Well, after having a family member look over the vehicle there was NO transmission fluid OR oil in this car!!!!

I had a state inspection done today and am quite unhappy with the service. A large, rotund man asked me “What [I] wanted.” I asked for an inspection and the behemoth said “Leave the keys in the car and sit in the lobby.” Clearly, an expert in customer service. Upon pulling my vehicle into the bay, I watched the same large employee, later identified as employee Roger **, run the gas and brakes, rocking my car violently back and forth while laughing. The 3 other employees, apparently with nothing better to do also laughed. When I asked why my vehicle was being treated like this, I was told it was part of the inspection.

I normally change my own oil, but I'll take it to a mechanic every other change to get the tires rotated. I went there a several months ago and got my normal oil change and tire rotation. Everything seemed to go just fine until I jacked up my 2010 Ford Escape last weekend and realized they rounded the head of the oil drain bolt. I take my car to a different mechanic, and not only did they round the head, they also cross-threaded the bolt resulting in my needed a new oil pan and costing me ~900. Will never be going there again.

I went into the nearest Valvoline oil change station here in Missouri to get my oil changed. The lady attendant must have been an alpha male in a female body because she was very demanding, short tempered and just plain rude. For an oil change, new air filter (didn't know if she was showing me mine or someone else's filter) plus a redemption of a %15 coupon it cost me over %80. So with the coupon and payment I spent nearly %100 for an oil change. Way overpriced and rude service...will NEVER, NEVER go back.

We had our truck serviced at Valvoline in Glendale, Wisconsin for an oil change on July 28, 2018. On Aug 16th, our truck stopped due to the engine ceasing. My mechanic states the engine stopped due to no oil in the reservoir due to a missing oil plug. The oil change was done sloppily & incorrectly. We have pictures of oil all over the engine & on the ground after the service was performed. The Valvoline attendant stated that the extra oil will just burn off.

Do not ever trust Valvoline. I took my car to a Valvoline in Lansing Michigan on Kalamazoo and got an oil change which cost me $90 for a 2011 Chevy Cruze. This was brand-new 56,000 miles on it. When they went to go tighten the bolt to my oil can they broke my coolant hose which damaged my water spout and Reservoir. They also did not fill my oil all the way. When I went to check it it was almost gone which meaning it was less than half filled. I recommend that Valvoline do more training with their employees because this is unacceptable. Now I have to pay $400 to get my car fixed because they broke my coolant to unacceptable. Will never be going back to Valvoline and they will be hearing from my lawyers to reimburse me the $400 that they making me spend for a problem that I didn't even have before I brought them my car. Please do not bring your car to Valvoline.

Brought my vehicle in for an inspection. After my vehicle was in the bay for half an hour they finally pulled it out front and came to the waiting area. They told me my vehicle failed the inspection due to one of my rear license plate lights was out. I asked him if he could change the bulb and he said that the screws appeared to be rusty and he refused to even try to remove them but if I had the bulb replaced that day he would just need to verify the bulb worked and he would put the sticker on my windshield.

I decided to pull in Valvoline for an oil change largely based on $10 off sign out front. At time of payment manager would not honor the discount stating it was there from the day before. This is after denying the sign was out there to begin with despite me mentioning to him several times. Manager was very rude and condescending.

I have been ripped off twice in Valvoline in two different incidents in Knoxville. The first one they charged me almost $90 for synthetic oil change (July 2018) but I have noticed they put the cheaper oil (traditional) as they themselves further by mileage of 3K on sticker! Second time was a few days ago for oil change where they charged me ~$68. They (assumingly as stated in invoice) checked a few other parameters like brake fluid and windshield wash fluid... and marked OK, which I trusted them but after 3 days my brake light turned on and kept alarming me.

I didn't know this, but they share my car information with Carfax. They make all these recommendations based on the milage of my car. Now I have to find all documents and submit to Valvoline to prove that my car has been maintained throughout the years. Otherwise I will have problem with selling my car.

I went in for a transmission flush and a lube job full service. One day later my vehicle was hesitating. Loss of power and later on that evening on my way home my clutch went out due to a leaky transmission seal or not bleeding my clutch at all. Now I have to pay $500 to rebuild my transmission due to their negligence and because of the mileage do what you was over 200,000 which had nothing to do with the negligence they caused and damage permanent damage I have to pay for but offered to give me my money back for the services they had complete but yet will not pay for the services of my vehicle to be repaired due to their negligence.

I was recently at the Ridge Road, Lackawanna location for an oil change, tire rotation and inspection. I knew my wipers would not pass and I had purchased a set the night before but didn't know how to install them. They installed them for me and showed me how to do it! They also didn't snooker me into purchasing a new air filter! I always have had a good experience at this location.

I went to the Valvoline in White Plains NY 12/17/18 around 3 pm. They make you sit in your car, inside the poorly ventilated garage while they worked! The fumes gave me a thrashing headache and made me incredibly nauseous! They would not allow me to sit in the waiting room, because they said “this is how they do it all over the country now.” At the same time, they were trying to charge me for “required items needed”, which were not “needed” nor did I want them. I ended up leaving - feeling sick from the poorly unventilated garage and their lying about “required” items to do a simple oil change. If I could give them less than 1 star I WOULD!

We called them to ask about changing a filter. Keep in mind my boyfriend and I don’t have money to be driving around everywhere. We called and asked if they could change our filters, we said we had our own, they said yes. So my boyfriend and I drove there and then were told that they can’t do it unless we pay for an oil change AND for them to change the filters. This is ridiculous. Terrible.

If I could give this company zero stars I would. I am beyond angry, upset, and disgusted at the lack of customer service, concern for safety and empathy that has been displayed by Valvoline instant oil change corporate & Valvoline instant oil change of Levittown PA. This company's negligence put my life and others at risk and caused 1000s of dollars in damage to my vehicle. Even after they admitted fault and carelessness they denied my request for them to have my car towed to a dealer at their cost.

I’ve never had a experience like my visit to this location. I’ve been loyal to this store for years. I put 75,000 to 80,000 a year on my company car. I use lots of oil with oil changes at 5,000 miles. I pull up coupons online for my oil change but left my iPhone at home with the coupons on my home page. After arriving to Valvoline I realized what I had gone and asked the attendant if they could pull up my records and see I’ve been a good customer and if they could do anything to help offset my 79.99 oil change. I was told that I didn’t need to have a attitude and that it wasn’t their fault I forgot the coupons. I explained I didn’t have a attitude and asked for his name and he said he wasn’t going to give me his name and that I was a jerk. That’s when I told him to get away from my car and let me leave. I also returned some name calling with him. This has to be the worst experience I’ve ever seen from a customer service. I will never visit a Valvoline location.

Was charged 129.04 for full synthetic oil change even with 10.00 off coupon. I never received a receipt so don't know what all was done or completed. He changed some filter for 29.00, but like I said I never received a receipt so don't know what was completed. Will not use Valvoline again.

5/25/2018: date of occurrence. This letter is to serve as an account of the events that occurred on 5/25/2018 @ Valvoline Oil Change located on 975 Route 6 in Mahopac, NY (845) 628-4239. Store # AE6401 Managers on Shift was Keith and Chris. My husband went in for a routine Oil Change and Tire Rotation. The service worker @ Valvoline was Mike. After the oil change was completed the tire rotation process was started. When the process was completed my husband paid for the service and entered his car.

So I went to the one in Eastgate (Cincinnati) Ohio. I got a full synthetic oil change. I had seen online $54.99 was the most expensive... so how is it that I get there and it’s $79.99 and with my $15 off coupon $64.99. I think it’s pretty crappy that they take complete advantage of their customers for their money. I paid $70 and the guy wouldn’t even clean my air conditioner filter (which is supposed to be free) because he thought it might snap when he took it out and it would charge me another $35!!! How about you do what you told me you’d do and if YOU break it you replace it considering the price I’m paying you!

I took my car into the Alpine Ave location in Grand Rapids Michigan for an oil change and deep fuel system clean, I left after they completed the service and drove my car less than 400 feet and the motor locked up. This company has done everything they can to avoid taking responsibility for the damage to my car. Their customer care line would not return my emails or phone calls. I had to file a legal action against them before they would even contact me! Horrible, immoral company! Avoid at all cost! You can go to your local car dealership, Ford, Chevrolet, etc... and find a far better deal!

On September 04, 2018 I went to my local Valvoline here in Delaware. As I have routinely visited for service, however on this day service standards were clearly below the Valvoline 18 point inspection promise. Technicians only filled air pressure on drivers side, no fluid was topped off as indicated on receipt, under the hood in the vicinity of oil replacement cap I found a shop rag that was neglected to be taken which could have potentially damaged or caused engine fire.

Went for an oil change and left for an appt. After leaving the appt my car stops. Long story short I got it towed and engine seized. They said they put 6 qts and drained 3 qts and the manager claims it's my fault. Small claims court here I come, I'm tired of these businesses taking advantage of us.

My mother sent my 23-year-old daughter to Valvoline to get an oil change. They came in and told her that her radiator was full of sludge and she needed to flush it. Funny thing is her uncle who is a seasoned mechanic of 40+ years had checked her car out that morning and one of the things he had checked had been her radiator And there was no sludge because he would have told us and I verified with him that this was not the case.

I went Valvoline oil service center in Guilderland, NY for state inspection. I usually do my own oil change but since I am there for the inspection, I asked the service manager to change my oil. When I came home, large oil leaked onto my concrete carport where I always park this car. There was not a drop of oil prior to this oil change. I went back and told them about the leak and they told me the oil pan thread was stripped and they said that this is wear and tear item. They put rubber plug and stop the leak but they did not address the what they have done to my oil plug thread. How can an oil plug thread be wear and tear item? If you torque it correctly, it should never fail. They did not use a torque wrench when I was watching.

I went Valvoline on Hoosick St in Troy NY to get my NYS inspection done after going to Mavis to get my brakes and new tires so it could pass inspection. Only reason I didn't get an inspection at Mavis was because they didn't have any stickers. They failed my inspection after I refuse to pay 139.99 to do a AC coolant flush which has nothing to do with the inspection. The reason they told me it failed was because of my tints were 62-63 out of 70 when it's on a scale of 100. My tints are factory. I've had this car since 2011. When it was made and never failed an inspection because of my tints nor have I been pulled over because of them.

On July 5th 2018 had my oil changed at Kaiser Valvoline Instant Oil Change and they overfilled the oil by at least 1 quart. I kept trying to figure out why my car was smoking and missing. Well finally I checked the oil stick and the oil was at least a quart over full and the plugs were drowning in oil and making the car smoke and lunge around. I took the car back to them and asked them to drain the oil down and add a quart of oil product that stops the engine from smoking. NO. They will not accommodate me by fixing their mistake.

I have seen similar reviews but this made me so angry that I had to add my 2 cents. Valvoline in Derry NH. Oil change for 2010 Audi A6 Quattro. Was told it needs full synthetic. So the package is $89.99. Now... not bad enough... they then claim you have a "special" oil filter and that filter cost $15... (Can find it for $7 online) on top of the $89.99. I argued that the $89.99 includes an oil filter. It even says oil filter under the $89.99 along with oil. So I said then, "You should remove the cost of that oil filter out of the $89.99 before you add back in the $15..." for a cheap paper oil filter. The tech just kept claiming there was no filter included in the $89.99... yet a quick look at old oil changes for my wife's GMC... there is no additional charge for an oil filter in the basic package.

Today I went to the Valvoline Instant Oil Change located at 4101 Veteran Highway in Levittown. Must say it is the absolute best place for a quick oil change, you don't even have to get out of your vehicle plus they're open 7 days a week with great hours... Who does that and they do a complete safety Inspection of your vehicle. I was really impressed by their friendly and knowledgeable staff: **! I recommend going there if you like being treated as a valued customer instead of just a number and feel as though you have your own pit crew, you must go! Guaranteed you'll never go elsewhere, I know I won't! God Bless.

I took my 08 Mercedes in for a Oil change in Yorba Linda CA and found oil dripping when I got home. I opened the hood and there was oil all over the motor. I then noticed the dipstick for the power steering was missing. I drove back to Valvoline and asked them to check where all the oil was coming from but didn't say anything about the missing dipstick. I wanted to see if they would be honest. They said the oil was just from spilled oil during the oil change and they cleaned it up. I then asked, it is not from the power steering, and he said no and I watch him find and replace the power steering dipstick. I had my answer. They lied about it even being missing. Now, a couple months later the power steering pump is going out. I will never go back to Valvoline.

Just bought a 2012 Buick 50k miles on it from a local dealer, car in a great shape, went to Valvoline in Bound Brook NJ to check all fluids and see if I should change gas or wait. Guy told me, "You are fine for like 2000 miles more." After 3 weeks I opened the hood for no reason but to check on car, found my motor covered in oil, turns out that the guy forgot to put the dipstick back in its hole. Drove to Valvoline and the fun part started. Manager ran to me outside with my dipstick telling me the guy worked on it forgot to put it back and because no actual work was done on my car and it's new, not on their system yet. They couldn't find a phone number to call me. My motor is soaked in oil and I was about to maybe lose my engine. Who knows. He didn't even apologize, went inside and they started spraying degreaser. Asked them to change oil since I'm there.

On February 21, 2018, I took my 2013 Kia Sorento to Valvoline Instant Oil in Cuyahoga Falls for an oil change. I was advised it was due for a transmission flush, which I agreed to have completed at that time. The following evening (Feb 22), a large puddle of transmission fluid was noticed in my garage. I had driven a total of 18 miles since the service. As it was after hours, the next morning (Feb 23) I drove the 1.5 miles up to Valvoline to have this inspected. The Customer Service Representative Ryan said that there was no leak, this was just 'residue' after the flush which leaked onto the garage floor. However, they started adding fluid to my transmission, and then the manager, Hank ** told me that the transmission pan plug was 'stripped'. This plug had never been removed until they serviced it less than 48 hours prior. Hank stated he would order a new plug, and it was 'ok to drive'.

I went to Valvoline in Edison, NJ on Parsonage Rd for a coolant flush. Before I went I called from my office to ask them if they service BMW's as I wanted to make sure they could put BMW specific coolant in my car (it's blue) as I did not want to cause any damage to my radiator or the hoses. The manager Matthew ** assured me he serviced BMW's and had the proper coolant in store to do the flush. Great. I arrived 18mins before they closed and a gentleman proceeded to tell me "my battery sounded bad" and as he was "distracting me the manager Matthew was using a hose to flush out my system and add no name $12 coolant to my BMW. I specified on the phone that I had no problem paying extra for BMW coolant as that was what was needed for my car and he assured me he had it no problem.

Brought my car in for oil service. Asked specifically to check my fluid levels. The technician said the fluids were okay. When I checked out was told I needed a transmission fluid change. I questioned the discrepancy between the two people. They could not offer one. They also would not give me a receipt because they are paperless. They said they would email it to me. I came home and checked my email. No receipts. After two calls to them still no receipt.

I went to Valvoline on Friday 2/23/2018 to have oil, rear differential, front differential, and transfer Case fluids changed and when I left I could not make it but a block or 2 before my Jeep started to act different (pulling back and forth) like the shifting was going out. Since this I have had my Jeep parked due to a family friend who is a mechanic stating the vehicle was unsafe to drive. Very bad service on this date.

I went for an oil change, and the employees could not have been more rude and insulting to me. First, they asked me 'Do you want me to change your air filter, I'm not trying to be lazy, but it's a pain to do.' I said no because I didn't want extra charges brought up and my bill to be higher. Then another guy, checking my tire pressure says 'Your front tire has high pressure, you want to get one of those things, it looks like a pen.' I told them, "I know what a tire pressure gauge looks like and I have one, thank you." So then, the assistant manager comes up to me at the end, shows me the oil leave and says 'Just so you know, your oil filter is a real pain in the ass to get to.' Really, this is how you treat your customers. The first time I went to the Groton, CT location, they were all pleasant and nice, I go yesterday and they were all jerks. I will never go back to this location and I suggest others do the same.

I had an oil change done for my car on 1/2/18, nothing more than full synthetic and an oil filter. The bill came to $168.69, which seemed outrageously high. They said it's because my car is European (I have a Jetta). Even so, I have never heard of an oil change this shockingly expensive, and they did not tell me the price of it before going ahead. I called customer service to let them know I was overcharged, and the woman I spoke with told me I was in fact overcharged - she said the price was supposed to be 89.95. She said I would receive a credit for the difference and that I would get a phone call from the district manager who oversees the location I went to (Leominster, MA).

I brought my car in for an oil change, and was not told it required a 'synthetic blend' oil that costs $70.00. The service commenced, and only when I noticed the charge on the store computer did I say something. Then, manager, "Eli" refused to complete the service even though the motor oil had already been drained, rendering my car undrivable. I had to threaten call to POLICE to get oil put back in my engine so I could leave! DO NOT GO HERE. THEY'RE CRIMINAL and will leave customers STRANDED IF THEY DONT "PAY-UP!"

I made a claim after I was told the last person to do my oil change potentially messed up my oil pan and oil drain plug. I went to the Avon Valvoline that previously completed the job and overcharged me. To my surprise the place was abandoned despite the fact it was only two or three months after I got work from them. I contacted the next closest one and submitted a claim. I was told I would be contacted within 24 business hours, I was not so I called them and was told they would get back with me. 10 days from the day of the claim I finally speak with them.

I got a oil change today. I wanted the one on sale $19.95. The worker said he can't pull up the coupon online but if I had AAA it will be 10% discount. When it was done I was charged $37.24. I was so pissed. This is the second time I had a problem with Valvoline. Don't send me no more coupons. I am so done with Valvoline. I will not take my business there no more. BYE.

I went to Valvoline to have an oil change. The oil was leaking after the oil change. I brought this to the attention of Jonathan at Valvoline and he stated it was not leaking. He refused to look at the oil filter and see what was going on. I do not recommend the Cedar Lane in Knoxville, TN branch.

I have a 2006 Lexus IS 250. Stopped at your location 4909 Dixie Hwy around 6:30 for an oil change. The greeting wasn't good because they close at 7:00. I told the young lady that I can come back tomorrow cause I already know what kind of service I'm about to receive. They completed the Job and I don't believe they changed my filter or canister. When I got home my White Lexus had Black hand marks all over the hood and lower bumper. I really wanted to go back the next day but decided not to. I have been a long time customer but I will never go back to that Location.

I have 2 month experience in my own business then I call the Valvoline wholesaler to purchases the lubricant of company. Then they told me they cannot give me the oil of company and they still does not give me the lubricant.

NYS requires all vehicles to be inspected annually. Valvoline is a NYS Certified Inspection Station. I called and was told there was no wait time. I was there in less than 5 minutes. Then 3 customers who wanted oil changes arrived. They were taken ahead of me. I was told it is their policy to take oil changes first, inspections wait. So I said, "I could wait here all day if oil change customers keep coming?" I was told yes. Then I noticed a homemade computer printed sign that stated NYS Inspections are "Truly a service for our oil change customers" I could hardly believe my eyes. I'm sure NYS did not certify them to inspect only oil change customers. Bottom line unless you happen to need an oil change as well (by the way in my experience, they're the most expensive in Western New York for oil changes) or have an entire day to sit at Valvoline go somewhere else.

This station (Valvoline Express Care Cedar Hill) has been owned by three owners, two of which have been great regarding customer service. The third husband and wife team is the latest group who came in and started off by doing a makeover on the station with a fresh coat of paint, new TV's, etc. However the one stark difference was this couple owns several oil change stations in the DFW area and uses a surveillance app on their phones to monitor the station activities. This dynamic here is a recipe for failure compared to the other two owners more hands on approach, always greeting the customers, and owner to customer engagements. There was a notable bland feel from the staff with the staff on the first oil change, then things got remarkably worst on the second.

I have gone to Valvoline for years!?! This time they charged me 84.38?!?! They did not do the basics! Check my tires, wipers, signals & my brakes!!! I was not told that there was going to be a charge of 15.00 for extra oil. I had them do an oil flush. I was quoted 24.99 then charged 29.99. I feel, as though, I do not owe this entire bill. They have hired some type of company that is harassing me to pay the entire bill. I want some type of credit. That is all. I will not be going back there ever again!!!!

Never again, talking about excellent customer service so my boyfriend recommended Valvoline for an oil change... we go take my 2007 Mazda CX-7 to Valvoline on Twin Creek Drive, Killeen Texas, we get a high mileage oil change. The guy Charles and Adam complete the oil change, print off a receipt and sends us on our way! Approximately 2 weeks later I go out of town. Come home my oil light flashed. I parked the car. The next morning I go to take my 6 children to school the car is making a extremely loud noise sounding like a tractor so I let my kids walk to school and called Valvoline.

For years I have been going to Valvoline for almost every vehicle I have own. If I had to give a time frame I'd say about 17 years. Never really had I ever had a problem with the company except for about 9 years ago when I had them change my transmission fluid... NEVER AGAIN... But anyway, on this particular day store location on Dixie Hwy. in Louisville, Ky. something just wasn't right. I took my Dodge truck in for a oil change and yes I was a few miles overdue but whatever, right. Well, I don't know about anyone else but I guess over the years of repeatedly getting oil changes you become subconsciously aware of how long your oil change should take to complete. Not to mention they never once yelled "got oil pressure" you know after they've supposedly put the oil back in your vehicle. Well yea, that was never mentioned.

Now I have had the car looked at my several shops, as soon as the maintenance records get pulled up they say "well that's your problem." The oil (Valvoline). Now I am stuck with a broken car. My question for Valvoline is what can be done to help fix this.

I went to the Valvoline in Brooklyn Park, MN to get my oil changed. While I was there, the mechanic Ty told me that I needed a new battery. I wasn't too thrilled with having to spend MORE money but figured it was better than getting stranded somewhere if my battery died. While changing the battery, something went wrong and the car would not start. They tried a new battery and still wouldn't start. I was getting nervous.

Earlier this year I took my wife's Volvo in for an oil change at our local Valvoline in Westerly RI. Upon completion I noticed the window was no longer in its track. I spoke with an attendant but they didn't seem very interested in correcting the problem. I took it to our local mechanic and $150 later it was working again. I took the vehicle back yesterday for another oil change and mentioned to the attendant about the previous problem. He said he would make sure the assistant was careful. Again when I received the car back the window was off its track again. I will in future not use them for this simple task.

I went to Valvoline in Whitehall, Oh on November 11th. My car was running just fine. This was my 2nd time going there. I never had any problems as far as leaks don't have any in my driveway besides the one after my oil change. I heard a strange ticking then I checked my oil like ok kept driving. Heard it getting a little louder so I checked it again. I put 2 quarts in just in case. My car starting making a knocking noise and then my car shuts off while I was driving. I had a mechanic check it out. He said no oil is in here. It was bone dry. I called Valvoline. They came out. Looked at it while mechanic was standing there. He put a quart of oil in which defeated purpose.

I went into the North Randall store on 11/11/16 for a oil change and the tech talked me into getting my radiator flushed. Left there and my car was smoking all that day, but I was told before I left that they may have spilled antifreeze and it would burn off, the whole time I had been smelling something burning within the cabin of my Camry.

I stopped in for my regular 3000 mile oil change and of course they did the usually upsell. Normally I try to do one additional thing each time, this time the manager suggested a cabin air filter, so that is what we did. After convincing me of the need for it, they didn't have it in stock, so they ran next door to O'Reilly's which is awesome, but unfortunately they got the wrong size, which of course they put in my car anyway.

I visited the Valvoline oil change facility in Goffstown/Manchester NH with the intentions of getting an oil and filter change, and tire rotation. The first thing I faced was being insulted by a boy of no more than 19 years old, by telling me that my engine was knocking. I informed him that I had been a mechanic for many years, and I stated that the noise was merely a couple of lazy lifters. Supposedly, Valvoline had a coupon deal going on, for which I was informed that facility was not offering. Then I was told they had no operable lift, and their attached car wash was also out of service, nor was I there for a car wash. The two people working the bay area were both less than 20. Then a 3rd person, of unknown gender came from out of nowhere and began arguing with me and treating me as if were stupid! This person also looked under 20. None were wearing nametags and is the reason for the gender identity crisis of the 3rd person.

My 65yr old mother went to the Red Bank TN location with a 19.99 oil change coupon. They brought her an 80$ bill. Being a Veteran's widow on a fixed budget it wasn't money she could afford... Shame on you people.

I am never going back to Valvoline ever again! I went there to get an oil change and not only did they charge $63 for an oil change but they didn't even change my filter and my car still says "maintenance required". And is making noises. I called other places and they do an oil change for $25, I am very disappointed and I'm never going back! People save your money because you'll regret going there.

I went to Valvoline in Great Neck, New York for a standard oil change. Everything seemed fine until a couple months later, my jeep would randomly slow down while on the road and decelerate. No matter how much I pushed down the gas, the jeep would not speed up. I thought it was a one-time thing until a little later, my engine light came on. I made an appointment with my jeep dealership and found out that the idiot who did the oil change, tightened it so much that the housing cracked, causing the oil to leak and damage the vehicle. Now I'm going to be out of pocket over $500 to do a repair because of damage caused by Valvoline. You can be rest assured I will be taking them to court for reimbursement for the damages they caused.

I just recently left Valvoline. I loved the job but the reason I left was the customers. 9 out of 10 were jerks. Manufacturers determine what oil goes in each vehicle NOT THE EMPLOYEE GETTING PAID $9.00 /HOUR to speak to your grouchy self. I made no money for selling anything. There was no hidden agenda. We didn't get extra bonus money because you put an air filter in especially when your car is 17 yrs old and you use conventional OIL THEN DRIVE 16,000 MILES on a 3000-mile oil change and can't understand why there is no oil in your car. You are rude even though my relative was murdered last week and her body hasn't been found.

My first complaint is that not once, but TWICE when I went for an oil change, I was told my oil cap was missing. Same location TWICE?? REALLY!!! I went yesterday (NEVER AGAIN!) and was charged $70.50 for 5 quarts of synthetic oil and an oil filter. When I got home, I called two local automotive centers, and was told never to utilize Valvoline Oil Centers. Both businesses quoted me HALF the price for the exact same services. Please, people! Save your hard earned money, and go elsewhere!!

Went to have transmission filter and fluid changed and was told they don't really change filter but do what's called a flush. So I agreed to the flush which took no more than 30 minutes. I got out of the car to go to restroom and come back, I noticed the employee wiping my windshield off, I just thought that is what they do while waiting on the machine to flush the transmission. I kept smelling trans fluid all the way home so when I got home I thought I would check the level of the trans fluid. Opened hood and there was transmission fluid everywhere. The heat shield on the underside of hood was soaked to the point of dripping. Every crook and cranny on engine and transmission had a puddle of fluid in it.

I can not believe there are out people like them control our safety! Honda civic 2014. Get oil change. The minute I left the store it did start making big noise (Nicholasville RD, Lexington, KY). Took it back. They there is nothing wrong with it, it just need to be drivable little bit. I drive my car everyday for about 8 hours. It's part of my job, get super hot, vibrate. I open the engine tank and I found there was not enough oil! I took to another mechanic said "this is not the right oil for this car", took to another one and he said the same thing. Took it again to Valvoline. Same people asked them to do something or give me my money back. Said "No! WE CAN'T DO ANYTHING AND WE CAN'T REFUND YOU!" Had to take it to the dealer and now I am going to the court. Good luck Valvoline.

I take immaculate care of my car so I was beyond furious when Valvoline would not take ownership in the destruction of my vehicle. First I simply came there for an oil change but then was pressured and "up sold" on a transmission flush. Since I was between dealer appointments and needed to go out of town I accepted just to be on the safe side. Needless to say, after about 2 hours on the highway, my transmission overheated and burned up leaving me stranded on the side of the highway. The cost of the tow, rental and the business meeting I missed was irreparable. Not to mention now that I have to put a "rebuilt" transmission back in my car then I've lost $ on the trade-in value. A completely no-account situation, and consumers deserve better. I'm definitely taking legal action!!

I just had a bad experience with Valvoline in La Grange Louisville. I brought my Subaru 2008 to change my oil and I was told my driver tail light was not working. While in the car I can hear and feel how the mechanic was having trouble opening the light to replace the bulb and guess what the guy cracked my tail light, did not even put the screws back and when I went back there with the broken light they told me my light was already damaged when I came and they checked them but cannot see what happened to my light.

At Valvoline USA on May 18th I decided to go to your location on West Boylston Street in Worcester, MA for an Oil Change, something I have routinely done for the last 8 years. A few days later my Air Conditioner stopped working. I revisited the location and was offered a $150 A/C service which I did not have time to do anyways. After a busy couple days with work and other obligations my charging system light went on.

I did not have a good experience at Valvoline (located just east to Noland & 40 Hwy, Independence, MO). I went in for a routine oil change for my car. No big deal. Right? Well, $200 and 4 days later it was a big deal. After changing my oil they started up the car and it started raining oil, (like a waterfall) from my car. Their tech stated that there was a problem in a part that they could not fix and because the oil was leaking so much I couldn’t drive the car to a repair shop. So I called CarMax where I brought the car 6 years ago and had the car towed to them. CarMax stated that they “Found a leak coming from the oil filter adapter housing, which was loose. The housing also had an old filter seal stuck to the Housing. The seal was left on from previous repairs and the Housing was loose”.

My boyfriend recently got his oil changed at the Valvoline on Dolsen Ave. in Middletown, NY. After driving 2.5 miles down the road, his motor blew up. We called Valvoline corporate office and started a claim and the technicians from Middletown came out to look at the car the next day. They took pictures of the car and encouraged us to have the motor looked at by a full service garage. We took it to First Class in Middletown, NY and the report came back stating the motor blew up because it did not have enough oil in the car.

My employee went into Valvoline in Mamaroneck NY for an oil change on 5/18/2016. He requested an oil change $39.99. When he was checking out the bill was $58.99. I made a phone call to this store and complained about the up charge and I was told that the vehicle requires a better oil according to the manufacturer (Not True). I checked the owners manual and it requires conventional oil. Second problem with Valvoline in Port Chester NY - my driver went in for an oil change with a 3-month-old car and was harassed 3 times that he needed new blades. I checked the blades. They do not streak or torn.

It was so bad. I have gone there a couple times to give it a change and both times was so bad. The people that work there was so rude and it took like 45 mins. Didn't seem like they were trained right or something. It needs to be closed! Done!!!

DO NOT patronize this place (Main St. - Norwalk, Ct. location), unless you like passing away your $ unnecessarily. Pulled into the place, and the first thing they do is put my car over the work area and pull the oil plug - BEFORE they even ask the service I 'require'! It was for an oil change, as I explained after I saw them start. I went inside to give them my info first, as I assumed SHOULD be customary! I told them, at that point, JUST the oil change! The guy says to me: 'for the $40, they CHECK certain other things'. THEN - the upcharge for synthetic oil (okay, I understand, it's more than conventional). $40 became $80; plus 2 'extra' quarts, +++.

Changed my oil and the car never left the shop. They had to push it out to the parking. The oil stick showed 5 quarts oil overfill. District manager said that gasket blew and mixed with oil and it's my car broke on its own. He claims they didn't do anything wrong. Here we are no car. Great customer service. Where is the justice? Does anyone take responsibility anymore?

I visited Valvoline on Feb. 23rd, 2016. They were very friendly but were not attentive to details. They offered me upsells and made suggestions of things I should do next to my car such as transmission flush and things like that. Shortly after I got my oil changed. Within 2 days oil was all over my driveway. I decided to go back to Valvoline to have them make sure that there wasn't something loose or something. They told me I had a hose that was rotted, they said it was a oil line hose and they couldn't fix it but that my oil level was ok and I could check around to some mechanics in the area to get it fixed. Nobody else say a oil line leak but what they did find was the oil filter housing gasket was damaged and that where all the oil was leaking from.

My newly licensed car didn't show on computer. I was asked if plates went to my car. Tech said nothing showed for Vin #. I said it was this car's first visit here. Tech said, "No, it's not showing up on DMV records." Once he said that, supervisor gave him a dirty look, as if he should shut his mouth. They do not advertise being connected to DMV. The tech manually put me in system. I showed them my registration to prove myself. This company should not have the right to question customers and should advertise the undertones that they do.

On arrival I requested a semi-synthetic oil change for my 2004 Volvo v70. I also mentioned the type of oil change to the service Tech as well. They performed the usual maintenance and service recommendations as well as the oil change. When I received the bill it came out to be almost $80, almost double the amount of the requested service. The technician gave me the full synthetic oil change instead. He gave me $15 off which is still more than what I wanted to spend.

So I went to Valvoline about a month ago for a oil change and employee didn't put on my oil filter so I left, got home. I was home for about a hour. I was leaving my home to pick up my boyfriend from work and my car broke down. It made a loud noise, started smoking and shut off on the Rankin bridge. I got it towed back to my home, come to find out the oil leaked out while I was home -- I saw all the oil in the parking lot.

Went here for the first time for an oil change and got my tires rotated on the spot. Not long after, my car made noises like it was falling apart. They had rotated my tires but did not align them. Ended up costing me $500+ to fixed.

I've taken my Edge here for the last 3 years for oil changes. Recently my car wouldn't start. I soon discovered that my battery was so corroded that it wouldn't even hold a charge. It was unreal. Very costly. Valvoline never once mentioned the need for a new battery or the fact that mine was in terrible shape. And I visited them every 4K miles for 3 years. They try to sell you everything imaginable. But don't mention something so vital?

Went to Valvoline in West Haven, CT on 10/22. Smell of coolant prominent. Had oil change and coolant flush. However, radiator was leaking, all fluid came out and by 24th replacing of radiator necessary. Surprised that they could not tell that the radiator was cracked the entire length of the bottom.

Went in for oil change. I opted out on all the extra services they were pushing (air filter, tire rotation, etc.). They drove vehicle to entrance for my pick up. I start car, put in drive, and nothing. I rev engine and after 5 seconds and car jerks forward. Same thing when I put in reverse. I get out of car and approach manager. He says all they did was change oil. Never approaches the technician who worked on car and drove to front door, who obviously experienced the same condition. Fortunately, I live 2 miles from location and managed to drive car home. I check transmission fluid dip stick and there is no reading!

I went in for an oil change to Valvoline on NW Military in San Antonio on July 8, 2015. While they were emptying the oil, I could see oil was still coming out when the guy put the cap back on. So said something to the guy in charge, and he had him open it up again. I had to wait 20 minutes after that. I left, and the car started leaking oil all the time. I went back and they checked it, said the cap hadn't been tightened. Really? One job. I left, and the car continued to leak oil. I took it to another garage and they checked it out. Turns out that Valvoline hadn't put a gasket on there. They had two chances to make it right and didn't. So I had to pay another $28 to get a gasket put on. I'll never go back to Valvoline.

BEWARE OF OIL CHANGE HERE!! After being a longtime customer of many years, I have had my last oil change with this business. And the reason is after having a periodic oil change for my car, which I always have done, and brought it to one of their chain shops, as always, in this case, the one at Valvoline Instant Oil Change at 6020 S Orange Blossom Trail Orlando, FL 32809.

So I go to Valvoline because i think the pricing is reasonable and it's quick but I'm just not sure some of these guys really know what they're doing. One time I left and immediately after my car was making this annoying squeak/scratching sound for about a month. Even after I drove back the next day to see what it could possibly be, they told me that it couldn't possibly be because of something they did. Now I drive a lot and I get my oil changed very frequently, maybe once every 5 weeks. I go to the same Valvoline and El Toro in Orange county and I swear they have new people working there every time. I'm starting to lose trust in the company as a whole and maybe taking my business elsewhere.

Went in to the location @ 6704 S. Western Ave. Okc, OK...of course the guy tried to upsell products I didn't ask them to check on my car. I just wanted my oil changed. My car is less than a year old. my husband is a mechanic & did not have time to change my oil. I went to the location on Western and after dealing with very polite gentleman and declining all the upsell items, the guy gives me my total which he quoted me beforehand - $54 & some change. I gave him a $100.00 bill and lo and behold he shortchanged me. My change should have been around $45-$46 dollars. I was handed $36 & some change back & No receipt. I was side tracked by all the polite conversation & did realize my Error till I got home & counted my money.... Lesson learned & won't be going back there. I am not going to cry over the $10 that was stolen from me because I believe in a higher power and I also believe in Karma!!

Nightly on the overnight Red Eye Radio show, Valvoline advertises a sweepstakes and gives the website "valvolinetheonlyone.com" to enter. If you go to the website, there's absolutely no option whatsoever to enter the sweepstakes. I asked them on their Facebook what the deal was but they don't respond to consumers, yet they allow consumers to make posts. That's another complaint. They don't respond to consumers about various complaints, especially their oil change service.

I am an ex-employee that will come clean about the way that Valvoline Instant Oil Change actually works. I was employed with them for many years in the MN Market. They continue to drive for a $74.99 ticket which they call DOP (dollars over posted). So when you walk in there to see the basic oil change price be prepared for them to pressure you into spending more money. As far as the way they treat their employees is below par by far unless you're in their lil click of a group or in the Corporate Office. And God forbid that you fall into the glorified secretary they call an office manager. They promote people that don't deserve it by far. Especially mgrs that run the Medina location and the Cottage Grove Location. But they do know how to suck up to people.

Carried my 08 Honda Civic into the store at 2645 Reidville Rd, Spartanburg, SC Fri. 7/31 for A/C srvc -- was told if it didn't work, they'd refund the fee excluding freon. The a/c was no cooler when I picked up the car. Carried it back on Sun, & the techs agreed that the air was no cooler & said manager was off & gave me her contact #. Called her (Stacy **) Mon. 8/3 & she was giving me all the reasons SHE felt didn't warrant a refund. She spoke with her Area Mgr & still no resolve. I asked for that person's contact # & she said that she couldn't give me that nor corporate's #. We are no better off than we were when we carried the car to them. We want Valvoline to make good on the promise made when I carried it in. I want a refund of $129.99 minus freon fee.

Stopped in to get my oil changed at the Belton location and they drained my Hydraulic fluid for the clutch. I confronted them and was told by their service manager that it would be hard to prove. I just had it in the dealership the day before and they checked my fluids. So it would of been different if they would of just admitted to it and paid to fix it. Very shady service.

I had my oil changed at Valvoline in June and a few weeks later (I'm a college student and live on campus so I rarely have to drive anywhere) I noticed a knocking sound when I was on my way to a coffee shop. I couldn't pull over right away so I tried to make it to a gas station but my car died at the stop light. It was a busy intersection and luckily my car started when I turned it off and then back on again. I made it to a gas station and checked the oil -- the dipstick was completely dry. I added a quart of oil, checked again, and nothing. Added another quart, checked the dipstick, still nothing. Added a 3rd quart, checked again, and there was finally enough to show up on the dipstick so I drove one block to the coffee shop I was heading to.

Valvoline Oil Oak Grove Ky - Why is it ok now for a manager to be fired because an employee was continually being to do his job? Oh did I forget to mention that the manager is white and the employee black? The employee put his notice in to quit and then told corporate that he was being treated like a slave. Now did management speak to the other employees, either white or black... no. Did the management speak to the manager being accuse of this... no. I guess I also forgot to mention that the employee quitting told the company that if the manager was not fired, he would file a civil rights lawsuit against them. So what did this outstanding company do to its manager? Well they of course sat the manager down and said "you're fired." Not what happened? Did you do this? Nothing. Stay away from a company that has no concerns for their employees, only their pocket book!

I went for a routine oil change at 1697 Georgia St., Palm Bay, FL. Following that I noticed the oil was leaking. I brought it back to them a few days later to inspect and fix it. They told me they "tightened it up" and sent me on my way. Following that, the leak got worse. I took it to my full-time mechanic for him to inspect. He discovered that the oil pan bolt was not only the wrong bolt for my car, but that it was completely stripped as well as my oil pan. Ultimately, I had to have it all replaced ($572.81). The tech that worked on my vehicle not only put the wrong bolt on my oil pan, but did not follow proper torque specifications and completely stripped everything -- and ruined my oil pan.

Went to Valvoline Instant Oil Change. They did not drain oil, they drained transmission. Manager had to because I could not get vehicle out of bay, kept putting more oil into engine when they DID NOT drain it. Needless to say I am researching what to do.

My son has a 2006 Dodge Ram 1500 Mega Cab with only 86,500 miles on the engine. He regularly goes in for oil changes & puts synthetic oil (or pays for synthetic oil changes at over $100.00 a pop) in the vehicle. He only drives the vehicle less than about 10 miles per day since he has a company vehicle. He now has a blown engine which is costing almost $8000.00 due to the fact that the Valvoline location in Kyle, TX has been putting Pennzoil in his truck & it finally clogged the oil pump which caused the engine to seize up. I, myself, had the oil analyzed to find out what kind of oil it was & it came back that the vehicle had Pennzoil in the truck.

I took my 2013 Chevrolet Cruze in Maple Grove location for oil change 2 days ago and spent over $80 with oil change and air filter. Then I started to smell oil in my garage next day. I thought it come from the boat that my husband just brought back from the cabin. This morning I saw the leaking spot on the ground of the garage and later on the parking lot of my work. After I read the reviews about Valvoline service, I'm sure they have done something wrong with my car. I will bring my car to question them and will never go back this store again!!!

Over the past 6 years, I have occasionally patronized the Valvoline oil change store at 6100 N. Port Washington Road in Milwaukee, Wi. I only go there when I can't spare the time to go to my regular full service auto repair garage. This happens about 1 time per year. So I would say that I have patronized this Valvoline location no more than 8 times in 6 years. In every instance, after paying for the service, I pull out of the oil change bay and inspect the grease fittings on my front suspension. And in every instance I discovered that the employees have failed to lubricate the fittings on the front suspension and I have to go back and have it done properly, wasting my time.

This is the only place I go to get my oil changed since I bought my Kia a yr ago. The men and women that do the oil changes are always smiling, upbeat, and seem to love their jobs no matter how hot it is. :) I got my oil changed just this past week in the morning time and later that day, I was getting gas at a Kroger store and the man that changed my oil that morning remembered me by name and said hi. I can't believe he remembered me! It made my day.

I took my 98 Camaro in for an oil change and evidently Valvoline did not change my oil or filter. My car started smoking and lost power so I had to have it towed to my mechanic. And it turns out Valvoline did not change my oil or filter and added 5 more quarts of oil to my car on top of what was in it already. So now I have a blown motor and I'm a single mom with a part time job. And now have no car to get to work and no money to buy a new motor or car. I don't know what I'm going to do... Thank you so much Valvoline in Chattanooga Tennessee on hwy 58.

I had VALVOLINE do work on my vehicle that left my vehicle in far worse shape than when I took it in. I was informed by customer service that the employees were not authorized to do any mechanical work on vehicles in their shop. Only oil changes and fluids flushes. I submitted a claim to VALVOLINE and was told I would get a call back to discuss my options but after calling them for two weeks straight I have still received no return call. The mechanic tried to tell me he did different work than what was actually done to my vehicle and when I asked for an itemized invoice I was told no because they said they were doing "side jobs off the clock" which I was completely unaware of when I took my vehicle in. Now they are avoiding me because they don't want to take responsibility for damages to my motor.

I had Valvoline change my oil. One week later my car started cutting off. Turns out they didn't put the radiator cap back on after checking fluids. Almost overheated to the point of losing my engine completely. Cost me $200 to flush it out and Valvoline general manager refused to reimburse me or refund the oil change. He offered me a free oil change - by the same guy who nearly ruined my engine!

I took my 1996 Jimmy for the flushing and then make damage to the heater core cuz they put too much pressure is the throughno. I talk to the manager in the store and he said he's going to give my money back for what I paid for the service but they won't take care of my heater core.

I was there on the store #Gj0003. ** manager whom I met because I wanted to ask her the reason why I was charged so much, she simply said: 'those are our prices." They charged me $83.44 for an oil change and an air filter replacement. The store next door had same brand oil better quality oil for a lot less. My husband is the one that usually takes care of this but because of his school and work I had to do it and I don't know much about it, and he wasn't happy when I told him how much they charged me.

On 5/9/15 at about 3:00 (receipt is stamped 3:27) I took my son's car to Valvoline for a simple oil change. My regular mechanic is out on Saturdays for the month of May and considering we're busy during the week, I asked my mechanic if he thinks I could go to Valvoline just once. He said, "Yes, and then you'll appreciate us a whole lot more." His words could not be further from the truth!

After getting my oil changed I came home. In less than a week later there was oil all over my driveway. So I went back and they found that they did not put the gasket back on my oil drain plug and that was causing it to leak everywhere. But instead of thinking of the customer and putting the customer first only thing they wanted to do was point the finger at each other and see my paperwork to see which mechanic made the mistake. All they wanted to do was argue with me and not take care of my needs as a customer.

I bought a 2006 scion xB in March 2015, went to Valvoline in April 2015 for a oil change. They told me I need my coolant flush and I let them flush my coolant. Now it's May 2015 and I took my truck to the scion dealer after breaking down on the freeway in April. Now the dealer telling me I need a motor cause my motor blew without. No coolant. Now I returns back to the Valvoline at Mack and Courville to talk with manager **, and he just tried to shoot me right out the door. I am waiting to speak with someone over him. Because he didn't help me with the last issues when they put the wrong oil in my Q7 Audi truck. They just messing people over. I see... I been dealing with them for years and now I must move on. They don't satisfied their customers and they don't care it they ** up cause you can never find or talk to nobody in the office or over **.. This is sad.

Four days after my oil change I discovered it was leaking. My mechanic found that Valvoline had replaced the drain plug, but cross threaded it. It will cost me $936 to replace the oil pan. Valvoline told me they wanted to drill it out & re tap it oversize, not replace the oil pan. Which means it will no longer be factory. I am so dissatisfied I will never recommend them to anyone!

Went in for a oil change and was presented with a list of things wrong with my car, and my hood on my car wasn't even open up. I thought I got an oil change and traveling out of town my car engine lights came on, check fuels to find all empty.

I had an oil change in 1/15. Immediately afterward I noticed a strong smell that didn't go away. After 2 days I went back to the shop. After they looked at my car they told me that they over filled the crankcase. I went into the bay to inspect my car. I noticed my valve cover was leaking. They sucked out some oil. I spoke with the district manager who told me that it took only 5 sections to suck out the extra oil. That wouldn't have caused my valve cover to leak. My mechanic told me otherwise. The fact that they admitted to overfilling the oil is very concerning. They would not take responsibility for my valve cover which was fine until they changed the oil.

Went to Valvoline for the first oil change on car I had recently purchased. I wanted the Synthetic oil & was told to have it changed every 3000 miles. I also had 2 windshield wipers replaced. With a coupon the total price was $132.16. The Synthetic oil was $79.99 not including parts or labor! Went to my local Mitsubishi dealer for the 2nd oil change after the 3000 miles & the dealer recommends every 7500 miles. So obviously Valvoline care more about ripping people off & wasting oil. I will never go to a Valvoline again. I'll stick with the dealer & the funny thing is the dealer charged me less for the Synthetic oil than Valvoline did. The total price from the dealer was $68.28 including parts & labor.

They didn't know where the oil filter was. They took off my transmission filter.

On January 16th, 2015 I had my 2002 Honda Civic with 164,543 miles serviced with a full synthetic oil change, air filter & oil filter. I paid $80 for this service. My car was running in excellent condition prior to receiving this service. Upon leaving Valvoline, I drove the car 8 miles, a loud noise from the engine quickly developed, the oil light came on & my engine seized up, on the freeway, a Friday afternoon @ 1:45 PM during a very busy Minneapolis rush hour commute.

Took my car in for an oil change, at the Kendall (Miami) store, which I religiously did every 3,000 miles. After driving out of the station and getting on the highway, after a few miles, the check oil light came on. The car stopped right on the freeway and would not start. I called a tow truck who lifted the car up and showed me that the oil was pouring out of the car, where the plug from the oil change should have been. It seems they never replace the plug correctly and it dropped out somewhere along the highway. Long story short, the manager, refused to hear my case, told me that if I took the car there, he would push it out into the street, and leave it there (His exact words).

After a Transmission Oil change my car start making a Noise from transmission. Took the car to the dealer and they said the Oil looks Bad and different from what is supposed to. I went back to Valvoline and told them about it and they said the Oil is Right and they try to blame the dealer saying that they don't know bad experience. Never go back to a Valvoline Again. Its fast, cheap product may break your car and they don't care. My car is only 60k Miles.

They told me they had my filter. I went there a half hour later and they said someone came in with the same Volvo XC90 2.5 and they used it. They wanted to call me but their phone system wouldn't retrieve my number. First and last time for Valvoline. I told them they should have more than one filter. He said "Yeah ok."

This is my first time going there to get a oil changed that was 43.15. Got home and park my truck. This morning went to work, I smell oil burning so I kept going. Later my oil and check engine light come on and my truck was jerking. So I pull to a gas station, no oil. I mean not oil bit of a drop was in there. I waiting patiently for 8 am to get here to call them. This is bad business and I will never do business with them again.

I recently called and was hung up on by an employee. I spoke to the manager after and he didn't see any problem with that. I later spoke to another employee who told me that is was the manager's brother that's why he didn't take my complaint serious. If that's the kind of people you have running your company maybe you need to rethink that. Please look into it. I would hate for someone else to go through what I experienced.

I sent my husband to have our vehicle inspected and have an oil change at Valvoline in Kannapolis. They never gave the cost for the oil change until the oil had been changed already...$57.99! I went back to talk to the manager and voiced my concern and he looked at me like I was stupid and said okay, not "I'm sorry", not "how can I make this better." I will never go to ANY Valvoline again!!!

I live next to this lube center. It was a lube center before they bought it. After they bought it the nightmare began. About half the employees seem OK, the rest are very loud they sound like carnies from circus. I would never take one of my cars there. I have talked to a shift manager, and asked why they yell and was told that is how they roll.

I have been a customer for years, both at the Somerville, Ma location and Everett, Ma location. My whole family brings cars in. I stopped going to the Somerville location years ago because of how rude and inappropriate the manager Terry ** was. He treats his employees like dirt! Just recently in the Everrett store, he was screaming and told his employees that since they are nothing, that they have to get rid of the chairs they use for break time and whipped them. Then threatened them to throw chairs in the dumpster or they would get fired. I have heard him call employees inappropriate names about their weight and ridicule them. When I spoke up, Terry ** told me that it's none of my business. He threatens the employees about their jobs continuously and I will never go there, or my family, ever again. The workers are great at what they do and always courteous. The problem is Terry **. I have called HR and he is still there. He needs to go!

On Friday, November 14, 2014, I had my oil changed at a Valvoline center on State Road 46 in Sanford, Florida. The oil change was fine, but as the manager closed my hood, he thought it did not close smoothly. He asked me to unlatch it twice, made a minor adjustment, and then began pulling on my hood. As a result, there was a 2" gap all the way around. He made a phone call and pulled in the other direction. While improved, the hood gaped all the way around. By the time I reached my home, six miles away, the gap was almost 2" in places.

I went to that elaine to oil change and also tires rotated, wanted a passionate take it back because there was noise coming from my phone and then and they thought it was the tire. So they switch the driver side out and then here today I had to take it back to them and they wouldn't even check it. And then I decided to check the lug nuts which they did not have them tightened down enough so they put me and my family in jeopardy because the wheel could have come off. So I do not recommend going to the one I went to here in Dayton, Ohio.

I bought a 2003 Ford Explorer XLT in January of this year. I dropped $500 at Valvoline for a full synthetic oil change, engine flush, differential check, and a couple of other maintenance checks. Not once did they inform me that I have a sealed transmission and that they couldn't check the fluid level. I brought the same explorer back to the same shop last week for an oil change, which again, includes the topping off of fluids. Again I was not informed that they couldn't check the transmission fluid. I was even asked if I wanted a transmission flush.

Valvoline Instant Oil Change- 8th Ave/B & Blvd, Glen Burnie, MD. Very poor customer service! Young female employee talked over me in a condescending manner when I tried to present a coupon. The manager also rude, didn't want to hear my complaint. Nearby, Jiffy Lube gave 'red carpet' customer service!

Just before going to the 1001 Erie Blvd E., Syracuse, NY, Valvoline, I had all the lights (light bulbs) on my car checked and they all worked just fine. When I went to this Valvoline, the person doing my inspection informed me that 3 lights were out and that it would cost me $11.95 EACH to get them replaced. I advised him that all lights had just been checked and they all worked fine, but he insisted that the lights indeed did not work. I asked him how much the light bulbs without installation by them would cost and he stated about $5. Well, I didn't wish to bring my car back to them, and told them to go ahead and change the light bulbs, even though they had just been checked! Needless to say, I feel that I was being cheated by them.

I brought my car to the Valvoline service center in Plainville, CT. I have tried other oil change places, but always come back to this one because I trust the manager, Jose **. He seems to be honest and doesn't try to scare me. I don't know much about cars. Friday, I brought my car in. It had started smoking under the hood and I knew that meant the radiator had over-heated. I didn't know what else it could mean. The Valvoline was nearby and, even though it wasn't an oil problem, I pulled in to see if they could help me. Jose checked the radiator and told me I needed a new one. If it had been someone I didn't have a relationship with, I would have felt like it might not be true. Since it was 'my' Valvoline, though, I trusted his word. The work was done speedily and I am safe driving my car again. Thank you very much to the team at the Plainville Valvoline and their leader, Jose **.

I went to the Valvoline branch in Los Angeles, California, on La Tijera Blvd. They put in the wrong weight oil in my truck. Which I had to pay again for another oil change. They also put in the wrong fluid in my power steering unit which caused it to go out. It cost me 550.00 to get it fixed. I filed the complaint with their corporate office. They not only denied my claim with mechanics written statement and they had supposedly had it on video. They were extremely rude. And made it seem like it was my fault. The kicker is they also stole my credit card information and were using it to purchase music and other items. DO NOT GO TO THIS PLACE.

Went in for an oil change last yr. Tech gave me manufacturer's suggested maintenance and told me I was due for a TFE.. I was at 180k miles. I bought the vehicle used when it had 67k on it. Had TFE done.. 2 days later, my transmission died.. End result a $2300 bill from a transmission place. After speaking to several mechanics, 7 to be exact, if you have not had this done at regular intervals, do not have it done. Your transmission is used to the gunk and metal shavings, when you rid it of what has kept it functioning regularly, the result is usually immediate failure give or take a week.

I went to The Brockton store early in the day. They said you can't be on your cell phone while driven in the bay (OK I respect that). I had to go back because my oil light was still on. I got in parking lot - the guy started screaming pull ahead. I said hold on because I was on the phone with Lexus, to ask about the oil light (there was no one in the bays), and he still screaming "pull the damn car up." I said hold on because I'm on the phone, because according to their rules with no signs you cant pull in the bay on your cell phone. Out of nowhere (white young guys) say "get your car off my lot." I said I'm on the phone so hold on because I'm talking to Lexus about my car. He then said ** get off my lot. I'm going to call the police so he call the police (I said call the police). I sat there waiting for the police to come. While waiting I call Valvoline customer service. As I'm waiting he then said "get off my lot you black **." I call customer service, and honestly they gave me the ** store about I will have the district manager call you. I let her know I will let my people know how Valvoline feel about black **...

Had to take my 2013 Jeep Wrangler back to dealership for software upgrade and while there, ask them to do an oil change (free, received 4 when purchased). Because dealership is 45 miles from Calhoun, I had taken my Jeep to Calhoun Valvoline Express Care for previous oil change (as I had given them a lot of business in the past). When the Jeep dealership tried to do an oil change, they could not get the filter off as it was over tightened and said it would break the housing if they tried to remove it. The dealership did not have a spare housing so I ask them to order one and I would bring it back. The housing was $27 and oil that they had to put back in was $30 (already dropped the oil before they tried to remove the filter and I requested synthetic oil that was extra).

I have a 2006 Chrysler Town and Country mini-van. I get my car serviced every 3,000 miles at Valvoline. I pay between $70 and $90 each time. I ask for the best synthetic oil. They did a maintenance check. I have 70,000 miles on my car. Am i paying too much? My friends are telling me i can go to a dealer for $15.00. Please advise.

Yesterday 5/29/14 I went to get an oil change and service rag was left on the hot manifold causing a fire. Now they're giving me a problem about paying for repairs. I am a disabled Vietnam Vet. It was my wife and myself in the car.

Our son took his 2003 Dodge to them for an oil change. They suggested "TOP OF THE LINE" oil. They charged $75 for that w/ filter change. Told him he needed transmission flush and fill... He gave them okay. They did not remove pan nor screen, put flushed thru fill tube and caused more debris to clog screen and overfilled trans. with what they put on bill 20 pts. of trans. fluid, and then charged him $90 for 6 qts. of antifreeze... which is wrong amt. Blew trans. line to radiator and blew out radiator. We had to have car towed (this was a little over a week and half later). Garage said trans. fluid all over undercarriage of car. That old of car should never have trans. done that way, nor overfilled. On top of that, will need a rental car until we get this problem settled and they pay for damages to car. They overcharged, overfilled, and didn't do a good job on anything but the new battery they put in and oil change. Will never go back ever.

Valvoline Oil Change employees in Canandaigua NY harassed my son and I so very bad on Saturday, May 3rd, 2014 @ 4:30pm. It all started as soon as we pulled up to the drive-in bay. ** rolled his eyes because frankly it was 30 minutes until closing on a Saturday. Poor customer service! I needed a NY State Inspection. ** started the inspection and right away found any possible way to fail my 2001 Ford Excursion. She bragged about and she quoted, "I have the largest Fail record and I really like it." She drove my Excursion and said the Parking Brake did not work. My teenage son hopped in the driver's seat and showed **, Shop Lead, that it DID WORK! ** was not pushing the brake hard enough! ** said "yes" and admitted to the parking brake working. He would not change the Failed inspection. I still had to pay $21. He calls the police to get us paid out and gone. Is this how you treat a customer? I am a wounded Naval Veteran and was so very disrespected on this day. They purposely find reasons to fail your vehicle and others in the area have had the same problem. This has to be further investigated for "unfair service practices". Please let me know if anyone else in the Canandaigua or surrounding area has had the same harassment from Vavoline Oil Change, North Main St., Canandaigua, NY 14424.

Recently brought in my NEW DODGE Journey for an oil change with a $19.99 coupon. When they were done they came to me car ready. Bill was for $28.73. I noticed on the bill $3.59 for a quart of oil. This was ok since the car takes 6qts. Here comes the kicker, I notice a $2.99 charge. This I was told was for a "NEW DRAIN PLUG". I asked if they were kidding. A car with 4,000 miles on it. I called their office, said they would call me back, waited two weeks, no call. Took them to small claims, they gave them a month to pay. Guess what, no luck. They don't even obey the LAW.

I took my Lexus RX350 2007 model there for oil change. They recommended transmission fluid change and they changed transmission fluid. This was done on 12/22/13 and the mileage on the car was 56260. In March 2014, I noticed some problems and took it to the dealer and found that the transmission had been damaged. The mileage on the car at this time was 57517. The technician at Lexus responded Valvoline should not have done this. It is a sealed container. The Lexus maintenance manual only says to inspect and not change. Also in June 2011 Lexus had issued a service bulletin which says only Toyota WS ATF should be used else it will damage the transmission. It also says this is a lifetime fluid and does not need to be changed. I am attaching the Lexus service bulletin and the Lexus maintenance schedule.

Valvoline Express Care Calhoun, GA hwy 53. Was charged $51.33 for an oil change! That should have been max $25.00. They put the wrong weight oil in my car and put Synthetic oil in that was not required nor recommended for the vehicle! Crooked as they come!

Tranny went in my explorer due to Valvoline changing the transmission fluid. About a month later my transmission went. Been told don't EVER change the transmission fluid in a older car. If it's not broke don't fix it.

On 9/24/13 I took my fleet VW 2012 Jetta in for an oil change at the Valvoline instant oil change in Ashland, KY 41102, as I have done many times with my fleet vehicles. The oil change before on 5/6/13 the man below did not put the screws back on the splash guard that covers and protects the entire front bottom on the vehicle. The guard fell 1/2 the way off while driving at a low speed. A police office escorted me to an AutoZone where they had screws available for a fix. I notified the manager in Ashland. He said that could have caused a serious accident.

Went to Valvoline Instant Oil Change in Troy NY on Dec. 2 to get an oil change and a tire rotation, nothing requiring a Masters degree in mechanical engineering. When the time came to retrieve the car the wheel lock was still on the lug nut that was attached to the wheel. That alone should have triggered an alarm. After a few days had gone by there were drip marks on the ground, being retired the car doesn't get used everyday. Checked the reservoirs, oil, power steering, radiator, and brake fluid, nothing.

I went to get an oil change at my local Valvoline Oil Change place which I have been using for the past several years. They started a routine on me about getting out of the car, so I stayed in. Then they hit me with a barrage of things I needed done which was BULL. I told them I wanted an oil change. They danced around and hollered orders about their work. Then one of them asked about my air filter and I said leave it, as I had just replaced it. Then he held up my air filter which was smeared with grease, so I let them replace it. Then I noticed that the man was reading off the quarts I was receiving but I was watching and the dial was not moving. When I got home 10 blocks later I checked and the engine oil was dirty, they had not changed it.

I took my van to EZ Lube service gas station in Queens NY, the corner of Met Stadium location 112-44 Roosevelt Ave. All these guys are concerned about are making a buck. Customer satisfaction is of complete disrespect. They fixed my van changing my shock and shock mount. From the second day after the job was done I took the van back because of an actual noise coming from the area where the job was done. I made 3 trips to them. On the 4th trip, they did what they should have done the first time. They found a piece of hanger they used to hold the rotor. Again I heard the same noise. I took the van back. This time they confirm that the old piece they used should not have been used when they replaced the shock mount.

I went to Valvoline for an oil change and inspection. After waiting for an hour and a half, I learned that their computer wasn't working. As a result I "failed" my inspection. It turns out that their computer could not converse with Albany - so while my car was road worthy (after all it is virtually brand new) it failed because Valvoline's equipment was not working properly. This was admitted by the staff. I explained to them that it was not proper to charge me for a service that they could not complete.

10/6/13, I took my car in for a routine oil change. 5 days later, while driving to work, the oil light came on. I happened to be close to another Valvoline shop and pulled in there. I was told by the manager that there was no oil in the engine and the engine had seized. The manager gave me a ride to work and told me he would look into the situation. He called me with the name of the manager at my local Valvoline (Paul) and told me that he had notified that manager (Paul) of what had happened. In the meantime I was 45 miles away from home - I commute 90 miles per day to work and home - I called the manager at my local Valvoline who informed me that my car was being towed to an auto shop to be investigated.

As a recent employee of this company, I feel obligated to weigh in, as there are a few things bogus about some complaints here. The first, the guy saying he wanted 5w30 in his 0w20 Toyota... You are absolutely wrong. Toyota uses 0w20 in its new vehicles because the thinner oil creates less restriction on the motor and gets you better gas mileage. The engine was designed with this in mind, oil quantity and oil pump, etc. using 5w30 in that car WILL blow it up. Unfortunately, 0w20 has to be synthetic or else it burns off so it is expensive. Read your owner's manual and you will see that the only other oil you can put in that is 5w20, but that if you don't put 0w20 in on your next change, it will void your warranty.

A new Valvoline store opened in my town. I always go to the one 30 miles away but thought since there was one here I would use it. I got oil changed. The next time I needed it changed @ 4000 miles I went to my regular store 30 miles away. While on my way there the engine light came on. When they checked the oil they informed me there was none on the dipstick. They changed the oil. Almost immediately the engine began to make a very bad knocking sound. I drove home and parked it. I had a mechanic come to my home and listen to it. He said it was a bad front rod. I didn't want to spend $3000 on a new engine. I decided to trade it in. I bought a new vehicle but with the engine ruined I only got $100 for a 2008 Impala that was worth at least $7000. This Impala had never used a drop of oil before I went to the Valvoline in my hometown.

I went for an oil change and left with a driver inside broken handle. After leaving I had stopped right down the street, went to open my door and the handle would not work. Had to put the window down and open from outside. Drove right back to Valvoline, spoke to the asst. manager who couldn't care less and said it could have broken from normal wear. He saw me when I drove up. My door handle worked. After I got out of work I called Valvoline head office, now waiting for a call back.

The mechanics in Plymouth, MA Valvoline did not bolt my alternator back after they tightened the serpentine belt they had replaced. I have heard no response to my request to be reimbursed $270 for the replacement.

I have been getting my oil changed at the same Valvoline express center in Corsicana for the past 3 years. Today I went to get my oil changed again and had commented that my power steering was getting tougher. Come to find out they never placed the cap back on it from the previous time I had been there. When I asked what they planned on doing to fix the situation, they said they had not worked on my truck in over two years. The manager, Terry **, couldn't find any records. They were extremely rude and complete liars.

I had my oil changed and their new transmission flush ad change. I noticed it started to lose power and wasn't shifting properly about the time I needed another oil change. I took it back in to have the oil changed and they told me my transmission fluid wasn't right and needed to be changed. I told him, "You just did it last oil change," so he looked it up and saw that they had just done it and he brushed off the fact there were air bubbles on the dipstick. About a week later, before I had a chance to have a mechanic tell me what they put in there, my whole engine was under so much strain it blew spewing oil and antifreeze everywhere. The 03 Dodge 318 ran great before they ever messed with it and it had just turned to 92,000 miles on that engine. Now I'm realizing they destroyed my 03 Dodge that had 63,000 miles on it too, but I never made the connection till the same thing happened again and I am not letting them get away with this.

My daughter took her car in for oil change and they talked her into a radiator flush. She drove to school, the car overheated due to Valvoline putting a hole in the radiator, which messed up the head gasket. They replaced the radiator but refused to replace the head gasket. They are claiming now that it wasn't their fault. This is the worst company ever. Be careful if you are a woman or young - they try to take you.

Valvoline installed a new oil drain plug on my car. After a few months the car engine seized. They either didn't tighten the drain plug to manufacture specifications or they put the wrong one in, which is costing me money.

Valvoline in St Louis on Hampton Ave at Nottingham - My daughter's oil reminder light came on in her 2007 Camry while I was out of town. I usually do her maintenance. She stopped at this Valvoline on her way home from work. This car just had new tires installed by a shop that I use for my heavy repairs. My shop reported no engine noises. She pulled in and agreed to the $39.95 oil change. She declined the brake light bulb they said she needed. The male tech said if she wanted 0W20 oil, it would cost $72.99. She wasn't sure so she called me. Although the oil cap stated 0W20, there are several options in the owner's manual. I told her that I always use 5W30 in all of our Toyotas. The female tech said they would not put 5W30 in the car and that the engine was currently ticking probably due to my choice of oil.

I took my truck to get oil change, chassis lube, transmission fluid level, differential levels and transfer case level checked. I specifically asked if they would do all of the above and was told yes no problem. Well, I knew for a fact the rear differential was low and the transfer case was leaking and was going to get it changed that day but had to drive around 100 miles to get it done and wanted to make sure it didn't get seized before I got there so I wanted all fluids checked and filled. I get the receipt after paying and asked if they checked everything as it was stated on the receipt that they had done it. But the guy said, "Let me double check."

I went for an oil change at Valvoline instant oil change in Grove City, Ohio. The service tech added transmission fluid without even asking me if I wanted it. In doing so, they overfilled it and I now have transmission fluid all over the engine compartment. I also witnessed oil all over the skid shield under the engine that was not wiped clean. I got home and now have oil dripping all over my garage concrete floor.

I took my car once to a Valvoline Express service. I own a Toyota Camry 2003. The tech did not screw on right the new filter causing the oil to leak out of the engine when the car is running. This company hires kids out of high school and have them watch videos on how to change oil as a training. Thanks to them, I now have to buy a new engine. I will never go back there again and neither should you.

I have serviced my cars at the local St. Cloud Florida Valvoline Express Lube service center. On two past occasions, after getting a service that qualified for rebates, I have yet to receive a cash rebate as specified on the rebate form. Instead, they sent a $5.00 off coupon or promotional merchandise - a towel or umbrella. Over four months ago, I had a $200.00 plus service. Two of them talked into by service after they stated that for the three services, I could get a rebate totaling $75.00. My services qualified for that amount. I had completed the rebate form and sent the original sales receipt as specified in the rebate form. As of November 3rd, 2012, I have not received the rebate. I only got two $5.00 coupons. I am really tired of this smoke and mirrors routine that they keep playing.

I brought my vehicle into the location in Minneapolis, on Lake St. for what I thought would be a quick oil change. Unfortunately, once the guy was done, as I left, my vehicle shut off in the middle of the street, then proceeded to jerk once I tried to turn it back on. I went back so that they could fix it and he told me there was a hole in my gasket. Clearly, it wasn't doing this before, so I told them to fix it which he claimed he did, so I left. The next day was when all the problems started. My check engine light came on. I stopped to get gas and and cut off and it wouldn't start back up until 30 min. later. I will never ever take my car back there.

Valvoline in Edgewater, MD. On Mayo road, every time I get my cars serviced, there was oil left on my vehicles. These young kids working just don't care. The last draw was on February 4, 2012, when I took my truck in. There was dirty oil all over the new filter they just installed, I had to clean it off myself. Then as I drove off 60mph, the hood wasn't closed. They just don't care. I called this customer care number 1-800-327-8242 and told them of my issues. They didn't do anything either, so the whole company does not care. I guess it starts at the top. I will never go back.

I have a 2005 Ford Ranger. I got an oil change at the EZ Lube in Lake Forest on 12/17/2011 (5 quarts of synthetic 20/50W). The mileage at the time was 118,826 miles. My current mileage is 123,689 miles less. The truck does not leak oil and blow oil, but my engine seized and no longer works. My mechanic said it had no oil in the engine. How could I drive 4,800 miles and blow my engine. I believe they never put the oil in my truck. What can I do?

I went in to Valvoline on 1698 Bryan Road in Dardenne Prairie and ** was the guy who worked on my car. I went in for an oil change. I haven't been to a Valvoline in a long time because the last Valvoline I had had horrible service. I saw this one and it looked new and not busy, so I went after I dropped my son off at track. ** kept trying to sell me a transmission flush. I said no, just here for an oil change. He then came back in and said my transmission fluid had too much in it and that the dip stick said do not drive and that if I kept driving, my transmission would go out, that it was dangerous. Still I said no thank, you just do an oil change. He was kinda rude. So when I was given the receipt, I saw that the mileage they wrote down was wrong. I went in with 76,000 and they put 54,393. I said something to ** and he said, "Oh, they wrote it down wrong." So instead of giving me a new sticker, he just crossed it out with an ink pen and wrote the correct mileage down. It smudged and you couldn't even read it. I was not happy and left.

I went to Kinnelon Valvoline, need fluids checked (I saw coolant and power steering fluids were low). I sent my son for a "free" fluid top off between oil changes (oil changed 2000 miles ago). He returned with a $74.89 bill for a "power steering fluid flush". The bill notes that the coolant reservoir was "not checked". I called, spoke to John. I asked him how much it was to top off fluids. He told me free. I told him my son returned with a $75 bill for the "free" fluids. He said, "I checked fluids" (although bill says not checked) and that my son "authorized" the work. He became irate and threatening when I stated that the bill stated fluids were not checked and the coolant was still low. He now starts telling me that the "free" fluids cost $2.50 for coolant and that he told my son this (my son denies this). Buyer beware.

I have been a loyal customer of Valvoline Instant Oil Change for many years. Due to the merge with EZ Lube, I elected to have my oil changed at a new location. I selected your Northridge, CA location at 9457 Reseda Blvd., Northridge, CA 91324. At 3pm today, Sunday July 21st, I arrived at the Northridge location. I neglected to bring my $15 off coupon but I did advise the employee there is a billboard 1 mile from this location (at Reseda and Parthenia St.) which advertises $15 off oil changes and refers consumers to the Reseda and Plumber location. The employee, who helped me, advised “We don’t honor that billboard.” With that said, I left. This is a clear case of false advertising.

My wife came home after going for a simple $20 oil change that cost $220. She called me and said that they told her that the motor had to be flushed and as an ex-state certified auto and diesel mechanic, I knew this was a bunch of crap. I told her not to do it but she said they already started. The only way to clean a motor is by taking it apart, boring out the heads and putting new pistons and rings and new seals in it. You cannot clean a motor with a cleaner. It loosens the grime and can make it worse and that's gospel.

I had my oil changed on 6-5-12. The man had me leave the engine running to check the transmission fluid but he did not check it. Then today, 6-6-12, I'm looking at my tires and 2 of the 4 were 20 lbs. low on air pressure. Now, I want you to know that I take all of my automobiles to Valvoline and the only time it’s ever been anywhere else is when my wife was out of town and had to go to a service shop. I have never ever had this poor of service ever. With a $74.00 oil change, I will not stand for this kind of service. My service was performed at the Valvoline instant oil change on State St. in Westerville, Ohio. FYI, if this kind on service is what this company is going to give, I will never go back and my family and friends won't either because I'm the car guy in the family and my word is gold.

I purchased an oil change and paid extra for my free oil change in the future. And now that EZ Lube is now Valvoline, they are not honoring my prepaid card which I paid for in full at the time. My anger is based on when a company takes over a business, are they also taking on the liabilities of previous ownership?

Valvoline Oil Change Debacle - I had an oil change and inspection. They stripped a lug nut and when they pulled the parking brake lever up, it stuck. Since they didn't know how to fix it, I had to drive a half mile to a service station with the parking brake on. They unstuck it for free in about 5 minutes. The Valvoline tech said he couldn't pass it because the lug nut was missing (that he stripped). I put a lock washer on it and re-threaded it. He said bring it back when I get the lug nut on.

The radiator was flushed, but the tech failed to bleed the air bubbles from the line when he refilled it, causing the thermostat to fail and the valve did not open to allow the water to flow. The car started to smoke and I had to find the nearest garage to find out what had happened. It had overheated to the point that the pipes seem to melt to the touch. The mechanic removed the thermostat so that I could get home from Chula Vista to Los Angeles. I would like to be compensated for the replacement of a new thermostat ($99.99) and what it cost me to have the damaged one removed ($45). If you need more info, please contact me.

Improper oil service - They used the wrong oil or no oil, caused the engine to fail, and it had to be replaced at the cost of $3600. They have been servicing the car since 2007.

I have been a loyal customer for 5 years, servicing 3 different vehicles over that time. I brought my step son's vehicle today for the first time for an oil change and inspection. The "manager", Josh, told me I needed the synthetic oil for this car, a Kia Rio. I told him I didn't need that oil and could he look at the computer to see what was being put in my other two vehicles for the past 4-plus years. He said he couldn't get that information because each vehicle is different. I asked him to explain how he couldn't look in the computer to check the type of oil I use and he said he wasn't sure how to. I was now very frustrated with his ignorance or unwillingness to satisfy a customer. I asked for his manager’s phone number and he said he was the manager.

On February 12, 2012, I took my wife's 2006 Mazda Tribute to get the oil changed. As an employee lifted the hood, there is a chrome piece that is attached to the hood and he broke it. All I want is this chrome piece to be fixed. I have called Jeffrey ** at this number ** and have gotten no response. I spoke with the manager at EZ Lube and was told that they are sponsored by Valvoline and that these changes have affected how they respond to customer incident claims. I think that it is such a shame to have to go through so much red tape to replace a $113.00 part.

Actually, there were two incidents, my mother's car and my own. The undercover which covered my engine, the screws came off on both cars. My mother was able to salvage hers, mine was not. I have made several attempts to take care of this matter. Jefferey ** was referred to us. He does not return our calls anymore. It was a while before he returned the first call. I gave him my license number for reference. By the time I got in touch him a week and half later, he wrote the wrong license number. I would think he returned my call as my number was given to him or my name. Now on his phone message, he again referred me to this site. This has been going on for over two months. The price from the Lexus dealership is $465. I know this was an error on EZ Lube. The cameras will verify this as my car did not appear like that on the day of service nor my mother's. No response. It does make me very upset. I have turned this over to my mother to handle in my behalf as I'm unable to keep calling from my work. I would appreciate a response on this matter.

I purchased royal purple synthetic oil on 03/21/12, 7 quarts! I spent 98.00 dollars on oil and filter for my 2008 Lexus Es350 with 34,000 miles. I took it to EZ Lube in Canoga Park, paid $37.99 on service only and they couldn't get it right. I drove my car around for two days before I noticed that the car was leaking oil. Brand new car? **? I did not tighten the oil drain plug and the oil leaked out! So now my car has no oil and has been driven like that because I didn't realize until 9PM Thursday night! I am going in first thing Friday morning! I better get reimbursed for my oil and a new oil change done. I am going to take it to the Lexus Dealership! If something's wrong, I am seeking legal counsel! I can't believe this **!

I went to EZ Lube on Date Palm Drive in Cathedral City, CA on 2/26/2012 for a coupon that offered oil change. Of course, they didn't have the oil to honor the coupon, so they offered me a higher grade of oil change at a higher price. The mechanic also said that I should get a brake fluid change, which I did. On leaving the station, I thought I was going to have an accident, because the brake pedal was nearly pressed to the floor.

I stopped in to my local Valvoline Express Care for an oil change. While I was there, I asked if they could try and locate a squeak or "chirping" sound that was coming from somewhere around the engine. Mind you, I had a mobile mechanic come to my place of work the day before to try to locate this noise. He took off the belt and inspected the pulleys and was not able to find the source. That’s why I thought I'd have the Valvoline guys give it a try. Big mistake! As they always do when you go for an oil change, they will "suggest" fixing this or replacing that. Well, they told me (and showed me) that my belt was cracked and dry, which it was to a certain extent. So I said they could replace it.

I went to get my oil change on Friday, 02/03/12, at 20860 Sherman Way. Canoga Park, CA 91306. My service was done by Upper **, which I understand is a manager at this location. Minutes after I had left EZ Lube, my oil light came on. Then my car started shaking and then right after my "check engine light" also lit up. I pulled over and called EZ Lube and explained what happened. A person, which was the assistant manager (forgot his name--possibly Lower **) came out to where I was and checked the vehicle. After he checked it the oil and check engine lights turned off. The problem was that I had no coolant. It was completely empty! Per the service checklist stated: “coolant overflow tank--visual OK.” The assistant manager attempted to contact the manager by phone several times, but he never answered. The assistant manager said there was some fluid leaking from my radiator and may have been a precondition issue, which was not. I had never had a leak from my radiator.

I have a coupon for EZ Lube, off computer today. It specifies a conventional Oil Change for $18.99 plus waste fee. Fair enough! I asked for Valvaline Oil. They do not have it. I asked if I could bring my own oil. He said yes, but I would be charged $29.00 in addition. I told him to forget it. I will find another source. It makes no sense. I will get the word out to as many as possible.

The drain plug was not tightened on the oil pan. I started noticing oil under my car. I took the car back to Valvoline and they looked under the car for the leak. I was told that there was too much oil under the car and they couldn't tell where it was leaking from. Thinking that the oil pan was leaking, I ordered a new pan, 5 quarts of oil, oil filter, pan gasket and sealer. Jacked the car up, crawled under it, only to find the plug wasn't tight. Now, I have to drive 20 miles back to the dealer and return everything. All this and the manager at the store doesn't even care and charges me full price for my oil change. Now, I am a dissatisfied customer who will tell everyone about the shabby work they did.

Do not allow anyone to install synthetic oil in any car after 40,000 or 50,000 miles. It will cause leaks and expose other warn parts. Crazy that Valvoline will say, the oil does not cause problems, they're right. However, old worn parts that are working without any obvious problem will become a problem simply because this oil is thin and will pass through warn out part where conventional oil would not have. If you start early with synthetic, you will be fine, otherwise, do not convert over. City Garage changed the oil in my son’s car. No problems prior, now many including cam shaft - lifter type noise. I had no idea that installed this types oil until it was ran for about 1.5 hours. Black goopy builds up on dip stick that was only there after they installed. Simply, this oil went into areas and purchased its way through causing exposure and leaks.

The serviceman then explained that my car needed an additional "air filter". He explained that they didn't have one, but that I could stop by at the end of the week, and they could replace it for me quickly. I was dissatisfied with this because I felt I should have been notified of the low inventory proceeding my car work. The inspection I requested showed that my radiator was "okay" on January 8, 2012. The only recommendations were an intake system cleaning, power steering service, and transmission service at 90,000 miles. The assistant manager assured me that my car was in excellent condition.

My son had just returned from Iraq where he saved all his earnings to get himself the car of his dreams. A 1988 Classic Chrysler Conquest with turbo. He invested in new high performance parts, new low profile tires with alloy rims and new paint job and a really nice sound DVD system. Even had a beautiful front air dam installed which was very difficult to find. The car was put together by state registered professionals in Atlanta and Ft. Lauderdale and drove beautifully from FL to TN without a problem. The car has been parked in my son's very clean driveway since December 2011 and there was never a sign of oil leak in the engine or on the driveway.

I went to the Valvoline in Norwood, MA on Monday, Dec. 26th for an oil change. It was suggested that I get my radiator flushed at the same time so I agreed. I was told it would take 10 minutes for the procedure. 15 minutes or so later, the tech apologizes saying he had to call the manager who was on his way back to the shop to assist with the job due to the fact that the model of car (2000 Bonneville) needed special handling with bleeding the brakes. The manager came and went under the hood for a few minutes then said "Sorry for the wait. This model requires someone who knows what they are doing or it could cause a nightmare for you".

Upon presenting my $18.99 oil change coupon, I was told that my 2008 Honda Civic needed "special" oil and that the actual fee to change the oil would be $60 rather than the coupon price of $18.99. I ended up leaving their facility and got it changed by Jiffy Lube instead for the same coupon price.

I had an oil change on the 24th of December. A few hours later, I noticed a spot dripping from the car onto the driveway. I called the oil company before 6 pm and no one answered. I brought my car in to show the manager that one of the techs damaged my steering box when struggling to pull off the air filter. The point there was a gash on the steering box as a result of the box being pulled toward the car frame metal. No other work has been done to my newer Chrysler 300, but the Valvoline manager contends it was there before.

Well I used to go to Ace Lube 3516, I think block of Fred Street here in Owensboro, KY 42303. It is now Valvoline. I used to go there, so did my wife and two daughters. But that was before they started telling me (us) that we needed things, like I had a transmission fluid change. And four months later, a new worker there checked the transmission and said, “Gosh, your transmission fluid is so dirty.” I then showed him receipt where I just had it changed there four months ago.

This location scams their customers. I have been a customer at this Valvoline for a number of years, bringing 5 cars to them. I have since moved away, and haven't visited in two years. On Sunday, 12/04/11, as soon as I pulled in, the midget with glasses says "your car needs a special oil filter, $14.99". Then when I paid, they also charged me an extra $7.48 for oil. I was in a hurry and didn't want to deal with it then, so I paid it and left. Big mistake. I drive a 2009 Toyota Camry SE V6. I found out the next day that they shouldn't have charged me for extra the oil. That's included in the $29.99 oil change price. It doesn't need a special oil filter. Pep Boys sells it for $4, and Toyota for $5 (they just tell people they need a 'special oil filter' to inflate their prices).

My college daughter has my 2010 C300 Mercedes in CA. I found an EZ Lube Oil Change coupon online and she went to Store #13 in N.Hollywood, CA to have it done. They told her it could not be used due to the high grade oil she was required to use and charged her $161.79 for her oil service. She spent 1 1/2 hours and they did not know how to clear her "due for service" light on her dash.That should have been our first clue that they were not Mercedes specialists or any type of professional specialists.

Brought 2011 Chevy Cruze in for oil change. Handed the $18.99 coupon and was told we couldn't use. They said it would cost $79.99 for this car because it need the expensive oil. Why don't they state this on their coupons? It seems they never honor the coupon price! Scam to get you in there. We took it to the Chevy dealership and got it done for half the price along with inspection and tire rotation. Never again will we go back!