Valvoline Reviews

I like this place because you can just go anytime. The staff are friendly and always efficient. It can be a little more than the advertised price but that will depend on the vehicle. The wait is not usually bad and the service is quick.

They were very nice when I got my car serviced. I thought they didn’t fill my wiper fluid. I went back to them a week later and something had come apart. They fixed it for no charge and again were very nice.

Great customer service, very fast and efficient, I was given an online discount.. I have a diesel truck whick requires a synthetic oil and several additional quarts of oil to complete the process. The techs knew what they were doing and completed the service quickly.

I been going to the oil place and now you telling me after my light came on I have a bad oil leak. I ask you how long this been going on. You tell me a while now but yet in still you took my money and changed my oil. It took me 1,845.00 to get my truck fixed. Thanks a lot for doing me like this. I’m a woman. I don’t know nothing about oil. I was sick behind this. I had to go borrow money to get something fix and you all didn’t care. Just took my money. No one should ever go through what I did.

Since Valvoline took over from Oil Can Henry's the service has been terrible. They do not offer the extra services that Oil Can Henry's offered. They said those extras were not needed. I like to know what the fluids look like in my differentials and rear end.

I had an oil change done. Due to the current crisis they were very good at keeping direct contact with me. They processed my car effectively and quickly. I bring 4 cars there for service and my experience has always been excellent.

This business stripped my oil pan, causing me to require a full replacement, which cost more than $900 at the dealership. They stated because I was outside of the 6 month and 3000 mile warranty they could not do anything to assist. I escalated as high as they would allow and got the same response. They suggested attempting to repair it, which the dealer recommended against. It is not worth the small savings and few minutes of your time, take your business elsewhere.

Left a tool under the hood that jammed the steering wheel. Almost wrecked. Could have killed me or others. Then denies that the tool affected steering. Management was rude and doesn't care about customers.

I made the mistake of going here twice for an oil change. The first time they pushed products I didn't need, and the technician left his cell phone in my car. The second time I didn't stay, and they rotated my new tires. These were two different locations. I'll never go back.

As a experienced former service manager I stopped in this location for a quick oil change, all the attendants were very polite and very professional they gave me choices on matters, but did not pressure and let me make my own decisions. I will continue to use this location and recommend it to other people I know.

Yesterday morning I took my car to get my oil changed. It was 01/31/2020 about 8 am and the man that was helping me was ok till I gave him my paper coupon 10 dollars off that I had gotten from my last oil change there. He proceeded to tell me that coupon was for new customers only and kept asking me where I got the coupon and said I could not use 'cause I'm not a new customer. Then I noticed them testing the battery and he hands me slip saying, "Oh your battery is low." And tried to sell me a new one for 159.00. I declined that. I brought my car home. I have a neighbor that works on diesel trucks check my battery and said it was fine.

My husband took my car in for a conventional oil change on 01/08/2020. Since my oil was change, I’ve had nothing but mechanical issues with my vehicle. My car is stuttering while idle. It stalls while driving. It has trouble accelerating. My husband took the car back up to Valvoline on 01/20/20. They pretty much just checked the fluid levels, and sold him an air filter. He took the car on the expressway and it stalled. They told him to take it to a full service mechanic. If the mechanic finds an error on their end, they will pay for the repairs.

I took my classic car to this Valvoline center in November of 2019 for a battery change. Steve, the manager, changed my battery with my car engine on and running, causing $1470.00 worth of electrical damage to my electrical components. It's common knowledge in the auto industry, that you never change a battery with your car engine running, that you risk frying your entire electrical system if you do. Steve & Valvoline have refused to pay for the damage they caused to my car, refusing to accept their responsibility for their obvious liability in this matter. They will lose big time in court, and will suffer the bad publicity their foolishness costs them. Use this shop at your own RISK, & PERIL!!

My BMW was out of warranty so I took it to Valvoline to get oil replaced. Car was leaking oil afterwards. Took it back twice and just got worse. I even bought a new plug and had them replace the one they installed. After two visits and still leaking, I took my car to BMW repair shop who told me the pan was damaged and needed replaced. After replacement it still leaked. It only stopped leaking after correct oil was put in car. That oil change cost me $1400. The wrong oil was put into car which caused the issue. Valvoline stands by that they put the recommended oil in car. DON’T TAKE PERFORMANCE CARS TO VALVOLINE.

I brought my 2011 GMC into them where they proceeded to do an oil change. They broke my oil pressure line to the radiator. Oil started pouring out all over and they told me this happens once in a while due to oil pressure change. I found out they were liars. They would not be good for it. I ended up bringing my truck to the dealer who charged me $430 to fix it. They verified amongst others that this is not true that it does not ever happen during an oil change. Beware of Valvoline and Ulster Avenue in Kingston New York.

On 11/16/19 I had an oil change done at the Valvoline on Cooper Foster Rd, Amherst, OH. Guy said he would email my receipt. I paid cash for the service. My car started acting up it had little power when accelerated on 12/21, it completely broke down and black smoke was bellowing out and I had it towed to the dealer. There was 3 quarts of oil too much. It completely ruined my catalytic converter. I never received my receipt or sticker. I believe they made a mistake and covered it up by not putting me in their system. Now I have no proof and responsible for $2300 service bill.

The Valvoline and Jiffy lube battery scam is nationwide. Google it if you like! Manager showed me a print out for the battery test, says it is very low. (FAKED IT) I said it is only 1.5 years old. He said the month/year thing was not punched when installed so he does not know how old. LIAR! Yes it was punched but oddly covered with some dirty grease. (That he put there?) He pretended to call Interstate to verify the age of the battery. Faked that too. Says "I am on the phone with interstate. Your battery is 6 years old." I said that is not possible. He said someone installed an old battery. I went to the mechanic who installed it, he tested it, in great shape. He wiped the smudge off the month/year punch.

I went to the Valvoline on Plainfield, good customer service in that they were nice. But upon checking things after they told me a list of other things that was wrong, my oil was leaking out the bottom. They clearly didn't tighten the filter on right. I lost a lot of oil. And explains why my oil light came back on after they "reset" it. Considering it was a 48$ oil change... I am not impressed.

Took my car for an oil change. Immediately leaving the facility my check engine light and my low oil pressure light came on. These lights were never on before. I took my car back to the facility 2 times that day for them to only say, “we did everything correctly, drive on it a couple days and the lights should go off.” I immediately took my car to the dealership and they found metal shavings in my oil filter. They said the only thing that can be done now is to completely replace my engine for $5900! I filed a claim with Valvoline only to have it denied because I could give them 5 years worth of invoices for all of my oil changes.

Thanks for standing behind your employee’s actions Valvoline….. NOT! Let me preface this in saying I know NOTHING about cars. I have to ask my next door neighbor where one puts oil on the RARE occasions I do it myself. So at the end of January, I had my oil changed. I ALWAYS go to Valvoline Instant Oil Change in Cottage Grove, MN.

I went to Valvoline and it is my understanding that Valvoline states that they check all fluids and top off as needed and change oil. 4 days after having truck serviced my transfer case started making a grinding noise. I took to local transmission mechanic and transfer case was empty. I am now spending 3600.00 to get a new transfer case.

I went to get an oil change from them yesterday. I left the place and my car started shaking and making noise. It cut off on me and I had to get my car towed home. The next day I had my mechanic look at my car and he opened the oil gasket and it was smoking bad. He said my engine was shot. I don’t know what they did but my car is finished after going to them. SMH

I took my car to the Valvoline 1524 2nd St. San Rafael location on Friday September 6. When I arrived my car was working perfectly fine and just needed an oil change. They stated that since my car was a diesel they didn't have the oil they needed on site so had to run down the street to get the correct oil. They refilled, everything seemed fine. I turned my car on and went to drive out of the station, there was a ticking/knocking sound that sounded like a card in a wheel spoke. I went around the block and drove back in, they worked under the car, and "checked" everything that they had stated they removed and made sure that everything was "secure."

This company stated they checked my transmission fluid on each visit for 2 years and this I later found out was untrue. Half of my receipts state they checked the transmission fluid and half state it was sealed which mean they couldn't get to it! Car had to be towed in and I was told it had no fluid in it. Now I have transmission damage because this!! The manager at this Memphis location was rude ** hell and never once apologized for the damage they caused to my vehicle.. Check your receipts to make sure this hasn't happen to you!! If so file a claim!!!

I stop by this center for an oil change of Blended Oil. I was greeted quickly and the service was done very fast and professionally. But on my next oil change somewhere else no one was able to get the oil filter off and eventually the canister ripped off the rim of the filter and it cost me $75.00 to have my oil stud removed. Even with the stud out the rim of the filter would not come loose. I have the canister with the employee's initials and date to show the branch manager but don't expect no reimbursement. Oil filters should only be hand tight after wetting the seal with oil on your finger. Whoever did this was absolutely not doing his job correctly and not paying attention to what he was doing. Thanks for nothing Valvoline.

Valvoline put the wrong Filter on my car and it seized the engine causing a $28,000 repair. Then they cleared my car's computer to hide the errors that were on my car and insisted is wasn't anything they did. Litigation soon to come. Do not trust this place.

Went in and got my oil changed which I normally do myself but was heading out of town and didn't have the time. 4 months later I get a "change oil" light flashing on my instrument panel WHICH I DID NOT KNOWINGLY APPROVE! I WOULD NEVER LET THEM DO THAT. I WANT TO SUE!

I took my GMC to Valvoline Instant Oil Change on Snelling Avenue in St. Paul MN., where I have gone in the past. I was told that that they needed to put synthetic in as the Dealership for GMC and Buick and Cadillac required this now. I asked why and was told that probably there was a problem and so they recommend the synthetic now. I told them to just use the blend as it has always worked fine in the past. The guy told me ok but there would not be a warranty. I told him to go ahead. Then he came back and told me that now they didn’t even have the blend and had to put the synthetic in. It was $20 more.

I took my 1997 Ford F-150 into the nearest Valvoline for an oil change. When the guy came out he was all friendly and polite and told me that for the mileage on my vehicle that certain services are recommended. So I heard him out and agreed to let him perform a transmission flush. That was the beginning of my problems. After the services were performed on my vehicle and I got it back to the house it won't move at all. I did some research and found that it is terrible to do a transmission flush and causes this problem on virtually any vehicle. I am fighting to have Valvoline pay for my new transmission problems and cover all costs associated with the transmission being flushed. I hope nobody else has to suffer this fate with their vehicle. Don't go to Valvoline for anything more than an oil change. They specialize in one thing and that is all they are good for.

Simple to work with, I went in, tell them what I want, and they get to work. Ask me the usual stuff, run a few tests, then bring to my attention that my transmission fluid is in bad shape (I can't remember the exact words). Even let me see for myself, which they didn't need to do as I was probably overdue for it. So we talk, they offer to flush and replace and even give me a pretty hefty discount.

I was yesterday, May 11.2019 at Valvoline 9014 National blvd for oil change and the employees seems good but when they start to selling some service like replacing battery, I felt they trying to rip me off because my battery is still good for 2 YEARS!! They gave me small paper showing the battery is almost gonna be dead!!! I took my car the same day to double check in Auto Part store and to the Toyota dealership and both check and confirm for free that my battery is still good for 2 YEARS at least!!!! Also this Valvoline place trying to rip me off for replacing ONE rear brake bulb for 57 DOLLARS!!!! 2 bulbs in any auto part store cost around 7 dollars or less!!!! I was highly disappointed and wonder how many customers they deceived for same practice and more. This is unprofessional behave and dishonest attitude that will catch up with them and they will lose big time everything! I advise anyone never go to this place again.

I brought my 2008 Range Rover full sized HSE Supercharged into a Valvoline for a simple oil change, now it's sitting at the Range Rover dealership. I had it towed to pending an inspection. Immediately after getting my oil changed I noticed it shifted a little funny, but I didn't put two and two together because I've only been driving this car for a week (and I hadn't driven much in that week), I thought maybe this was a pre-existing problem, because again I just got the car and how hard is it to do a proper oil change when that is the main thing your business does!? So giving them the benefit of the doubt I didn't think immediately this must be from my oil change, I should've.

My car manual indicates 5W20 oil. Without my authorization 0W20 was used. After a week of leaking in my driveway I went to a mechanic. I was told another oil was used. I went to my receipt and saw that was true! Got 5W20 and someone to knows how to tighten a bolt. No leaks! The right oil! That was my first and last time visiting Valvoline in Swampscott, MA!

Called the service center to get a price to have the fuel filter replaced in my Duramax. Was clearly told that the price would be 59.95 for that exact vehicle. Went to the location 2 hours later to have the filter replaced and was told the actual price was 99.95. Had to pay the extra amount but got screwed because the service center lied about the price, the store employee offered no resolve, other than to state the "he has been having trouble with the call center doing that!" Got screwed, hope. You don't!!!

I come to Valvoline whenever I need an oil change because it is quick and convenient. The service is always excellent and they seem very reputable. They always recommend additional services, but it is all based on your vehicles owner manual (they have an electronic database full of manufacturer recommendations). They never recommend stuff that doesn't need to be done, and they are not pushy at all if you decline service. My one and only complaint is that they seem a little bit pricier, but you do pay for convenience. Overall I've been very satisfied with Valvoline. This review is based on their location in Orange County CA, perhaps in other areas the quality may vary.

I got an oil change from the Valvoline in Lindbergh in Florissant Mo. Ever since then, my check engine lights keep coming on. Did NOT have this problem before this oil change. Now it says I have an EVAP leak and trans. malfunction. Once again, did NOT have either of these problems before that day. Would like to know who to contact about getting my car fixed, because these check engine problems are NOT on me.

Valvoline advertise fast and affordable service. When I went for a simple only oil change I was charged over $100. When I asked why it’s so expensive they said because my vehicle takes almost 6qts. A couple weeks after my car was signaling low oil I didn’t think anything of it so I top it off myself. Valvoline recommends an oil change every 3 months. When I go again they try to tell me I’m due for all types of replacements and flushing. So I agreed to a coolant flushing. This time my bill is over $300. About a week after my car was signaling low coolant after several refill myself daily then shortly afterwards the check engine light came on.

I purchased a car on 2/26/19 so I take my car to Valvoline on South Kingshighway to get an oil change and safety/emissions. So once they were done I noticed that something was knocking. So by the 28th of Feb it was knocking hard so on 3/5/19 I take my car to Don Brown and he stated that the oil was leaking and it was milky and stated that I needed a motor. The car drove fine before I took my car to Valvoline. I test drove the car the day before and it drove fine. I then drove it from St. Charles Mo. with no problems. Now Valvoline don't want to honor their mess up.

STAY AWAY from Valvoline Instant Oil Change. Absolutely the worst service I have ever received from anyone (period)! This is the first time I have ever submitted a review for anything. Received an oil change from Valvoline Instant Oil Change in Cottage Grove, MN. Shortly thereafter and within 30 miles I started getting a low oil pressure warning light. I immediately exited the freeway and pulled into the nearby BP station. I had my 11-year old son with me at the time not to mentioned the -20 to -25 below zero wind chills that day. It was dangerously cold and not a day to be messing around. Left the vehicle there at BP and called my wife to come pick us up.

Today 3-15-19 I went to Valvoline to have my oil changed because I just had a new engine and radiator put in and I needed an oil change at 600 miles per my mechanic. Valvoline tried to tell me my coolant needed to be flushed because it I had my washer fluid cap on the coolant reservoir and my washer fluid leaked into my coolant. The caps had been switched for over a yr and my mechanic never switched them back after installing the new radiator just 2 weeks ago. My mechanic has never said one word that was harmful or anything else about it. I had new radiator put in because it was cracked due to a massive pot hole. It had nothing to do with the reservoir caps being switched.

Almost RUINED 2017 car by leaving the oil drain plug loose. A few days later I started smelling something funny, and my oil light came on. I pulled over and had to wait 3 hours for my boyfriend to come help me, and when he got there he said there was NO DRAIN PLUG AND ALL THE OIL WAS EMPTY. While I was there they told me that they weren’t responsible for any damage because their system showed I hadn’t changed my oil in 9,000 miles AND TRYING TO SELL ME UNNECESSARY UPGRADES (I change it every 3k, just not with them). I think they wanted to blame it on me, but I have proof I take excellent care of my car, and regardless putting on an oil plug screw is so easy a child should be able to it, especially when that is your whole job.

My husband and I have been using Valvoline for years, never having had an issue until recently. We have used 3 local locations, 2 of them much more frequently than the 3rd. I have a long time friend who worked for them for years. Recently my husband's vehicle would not shift into drive... AT ALL. The car needed to be towed home. The only place we have ever used to oil changes is Valvoline and we pay big time when we do go, always a different price. That being said, according to my friend who worked there, upon each visit fluids are supposed to be checked and topped off. Well, after having a family member look over the vehicle there was NO transmission fluid OR oil in this car!!!!

I had a state inspection done today and am quite unhappy with the service. A large, rotund man asked me “What [I] wanted.” I asked for an inspection and the behemoth said “Leave the keys in the car and sit in the lobby.” Clearly, an expert in customer service. Upon pulling my vehicle into the bay, I watched the same large employee, later identified as employee Roger **, run the gas and brakes, rocking my car violently back and forth while laughing. The 3 other employees, apparently with nothing better to do also laughed. When I asked why my vehicle was being treated like this, I was told it was part of the inspection.

I normally change my own oil, but I'll take it to a mechanic every other change to get the tires rotated. I went there a several months ago and got my normal oil change and tire rotation. Everything seemed to go just fine until I jacked up my 2010 Ford Escape last weekend and realized they rounded the head of the oil drain bolt. I take my car to a different mechanic, and not only did they round the head, they also cross-threaded the bolt resulting in my needed a new oil pan and costing me ~900. Will never be going there again.

I went into the nearest Valvoline oil change station here in Missouri to get my oil changed. The lady attendant must have been an alpha male in a female body because she was very demanding, short tempered and just plain rude. For an oil change, new air filter (didn't know if she was showing me mine or someone else's filter) plus a redemption of a %15 coupon it cost me over %80. So with the coupon and payment I spent nearly %100 for an oil change. Way overpriced and rude service...will NEVER, NEVER go back.

We had our truck serviced at Valvoline in Glendale, Wisconsin for an oil change on July 28, 2018. On Aug 16th, our truck stopped due to the engine ceasing. My mechanic states the engine stopped due to no oil in the reservoir due to a missing oil plug. The oil change was done sloppily & incorrectly. We have pictures of oil all over the engine & on the ground after the service was performed. The Valvoline attendant stated that the extra oil will just burn off.

Do not ever trust Valvoline. I took my car to a Valvoline in Lansing Michigan on Kalamazoo and got an oil change which cost me $90 for a 2011 Chevy Cruze. This was brand-new 56,000 miles on it. When they went to go tighten the bolt to my oil can they broke my coolant hose which damaged my water spout and Reservoir. They also did not fill my oil all the way. When I went to check it it was almost gone which meaning it was less than half filled. I recommend that Valvoline do more training with their employees because this is unacceptable. Now I have to pay $400 to get my car fixed because they broke my coolant to unacceptable. Will never be going back to Valvoline and they will be hearing from my lawyers to reimburse me the $400 that they making me spend for a problem that I didn't even have before I brought them my car. Please do not bring your car to Valvoline.

Brought my vehicle in for an inspection. After my vehicle was in the bay for half an hour they finally pulled it out front and came to the waiting area. They told me my vehicle failed the inspection due to one of my rear license plate lights was out. I asked him if he could change the bulb and he said that the screws appeared to be rusty and he refused to even try to remove them but if I had the bulb replaced that day he would just need to verify the bulb worked and he would put the sticker on my windshield.

I decided to pull in Valvoline for an oil change largely based on $10 off sign out front. At time of payment manager would not honor the discount stating it was there from the day before. This is after denying the sign was out there to begin with despite me mentioning to him several times. Manager was very rude and condescending.

I have been ripped off twice in Valvoline in two different incidents in Knoxville. The first one they charged me almost $90 for synthetic oil change (July 2018) but I have noticed they put the cheaper oil (traditional) as they themselves further by mileage of 3K on sticker! Second time was a few days ago for oil change where they charged me ~$68. They (assumingly as stated in invoice) checked a few other parameters like brake fluid and windshield wash fluid... and marked OK, which I trusted them but after 3 days my brake light turned on and kept alarming me.

I didn't know this, but they share my car information with Carfax. They make all these recommendations based on the milage of my car. Now I have to find all documents and submit to Valvoline to prove that my car has been maintained throughout the years. Otherwise I will have problem with selling my car.

I went in for a transmission flush and a lube job full service. One day later my vehicle was hesitating. Loss of power and later on that evening on my way home my clutch went out due to a leaky transmission seal or not bleeding my clutch at all. Now I have to pay $500 to rebuild my transmission due to their negligence and because of the mileage do what you was over 200,000 which had nothing to do with the negligence they caused and damage permanent damage I have to pay for but offered to give me my money back for the services they had complete but yet will not pay for the services of my vehicle to be repaired due to their negligence.

I was recently at the Ridge Road, Lackawanna location for an oil change, tire rotation and inspection. I knew my wipers would not pass and I had purchased a set the night before but didn't know how to install them. They installed them for me and showed me how to do it! They also didn't snooker me into purchasing a new air filter! I always have had a good experience at this location.

I went to the Valvoline in White Plains NY 12/17/18 around 3 pm. They make you sit in your car, inside the poorly ventilated garage while they worked! The fumes gave me a thrashing headache and made me incredibly nauseous! They would not allow me to sit in the waiting room, because they said “this is how they do it all over the country now.” At the same time, they were trying to charge me for “required items needed”, which were not “needed” nor did I want them. I ended up leaving - feeling sick from the poorly unventilated garage and their lying about “required” items to do a simple oil change. If I could give them less than 1 star I WOULD!

We called them to ask about changing a filter. Keep in mind my boyfriend and I don’t have money to be driving around everywhere. We called and asked if they could change our filters, we said we had our own, they said yes. So my boyfriend and I drove there and then were told that they can’t do it unless we pay for an oil change AND for them to change the filters. This is ridiculous. Terrible.

If I could give this company zero stars I would. I am beyond angry, upset, and disgusted at the lack of customer service, concern for safety and empathy that has been displayed by Valvoline instant oil change corporate & Valvoline instant oil change of Levittown PA. This company's negligence put my life and others at risk and caused 1000s of dollars in damage to my vehicle. Even after they admitted fault and carelessness they denied my request for them to have my car towed to a dealer at their cost.

I’ve never had a experience like my visit to this location. I’ve been loyal to this store for years. I put 75,000 to 80,000 a year on my company car. I use lots of oil with oil changes at 5,000 miles. I pull up coupons online for my oil change but left my iPhone at home with the coupons on my home page. After arriving to Valvoline I realized what I had gone and asked the attendant if they could pull up my records and see I’ve been a good customer and if they could do anything to help offset my 79.99 oil change. I was told that I didn’t need to have a attitude and that it wasn’t their fault I forgot the coupons. I explained I didn’t have a attitude and asked for his name and he said he wasn’t going to give me his name and that I was a jerk. That’s when I told him to get away from my car and let me leave. I also returned some name calling with him. This has to be the worst experience I’ve ever seen from a customer service. I will never visit a Valvoline location.

Was charged 129.04 for full synthetic oil change even with 10.00 off coupon. I never received a receipt so don't know what all was done or completed. He changed some filter for 29.00, but like I said I never received a receipt so don't know what was completed. Will not use Valvoline again.

5/25/2018: date of occurrence. This letter is to serve as an account of the events that occurred on 5/25/2018 @ Valvoline Oil Change located on 975 Route 6 in Mahopac, NY (845) 628-4239. Store # AE6401 Managers on Shift was Keith and Chris. My husband went in for a routine Oil Change and Tire Rotation. The service worker @ Valvoline was Mike. After the oil change was completed the tire rotation process was started. When the process was completed my husband paid for the service and entered his car.

So I went to the one in Eastgate (Cincinnati) Ohio. I got a full synthetic oil change. I had seen online $54.99 was the most expensive... so how is it that I get there and it’s $79.99 and with my $15 off coupon $64.99. I think it’s pretty crappy that they take complete advantage of their customers for their money. I paid $70 and the guy wouldn’t even clean my air conditioner filter (which is supposed to be free) because he thought it might snap when he took it out and it would charge me another $35!!! How about you do what you told me you’d do and if YOU break it you replace it considering the price I’m paying you!

I took my car into the Alpine Ave location in Grand Rapids Michigan for an oil change and deep fuel system clean, I left after they completed the service and drove my car less than 400 feet and the motor locked up. This company has done everything they can to avoid taking responsibility for the damage to my car. Their customer care line would not return my emails or phone calls. I had to file a legal action against them before they would even contact me! Horrible, immoral company! Avoid at all cost! You can go to your local car dealership, Ford, Chevrolet, etc... and find a far better deal!

On September 04, 2018 I went to my local Valvoline here in Delaware. As I have routinely visited for service, however on this day service standards were clearly below the Valvoline 18 point inspection promise. Technicians only filled air pressure on drivers side, no fluid was topped off as indicated on receipt, under the hood in the vicinity of oil replacement cap I found a shop rag that was neglected to be taken which could have potentially damaged or caused engine fire.

Went for an oil change and left for an appt. After leaving the appt my car stops. Long story short I got it towed and engine seized. They said they put 6 qts and drained 3 qts and the manager claims it's my fault. Small claims court here I come, I'm tired of these businesses taking advantage of us.

My mother sent my 23-year-old daughter to Valvoline to get an oil change. They came in and told her that her radiator was full of sludge and she needed to flush it. Funny thing is her uncle who is a seasoned mechanic of 40+ years had checked her car out that morning and one of the things he had checked had been her radiator And there was no sludge because he would have told us and I verified with him that this was not the case.

I went Valvoline oil service center in Guilderland, NY for state inspection. I usually do my own oil change but since I am there for the inspection, I asked the service manager to change my oil. When I came home, large oil leaked onto my concrete carport where I always park this car. There was not a drop of oil prior to this oil change. I went back and told them about the leak and they told me the oil pan thread was stripped and they said that this is wear and tear item. They put rubber plug and stop the leak but they did not address the what they have done to my oil plug thread. How can an oil plug thread be wear and tear item? If you torque it correctly, it should never fail. They did not use a torque wrench when I was watching.

I went Valvoline on Hoosick St in Troy NY to get my NYS inspection done after going to Mavis to get my brakes and new tires so it could pass inspection. Only reason I didn't get an inspection at Mavis was because they didn't have any stickers. They failed my inspection after I refuse to pay 139.99 to do a AC coolant flush which has nothing to do with the inspection. The reason they told me it failed was because of my tints were 62-63 out of 70 when it's on a scale of 100. My tints are factory. I've had this car since 2011. When it was made and never failed an inspection because of my tints nor have I been pulled over because of them.

On July 5th 2018 had my oil changed at Kaiser Valvoline Instant Oil Change and they overfilled the oil by at least 1 quart. I kept trying to figure out why my car was smoking and missing. Well finally I checked the oil stick and the oil was at least a quart over full and the plugs were drowning in oil and making the car smoke and lunge around. I took the car back to them and asked them to drain the oil down and add a quart of oil product that stops the engine from smoking. NO. They will not accommodate me by fixing their mistake.

I have seen similar reviews but this made me so angry that I had to add my 2 cents. Valvoline in Derry NH. Oil change for 2010 Audi A6 Quattro. Was told it needs full synthetic. So the package is $89.99. Now... not bad enough... they then claim you have a "special" oil filter and that filter cost $15... (Can find it for $7 online) on top of the $89.99. I argued that the $89.99 includes an oil filter. It even says oil filter under the $89.99 along with oil. So I said then, "You should remove the cost of that oil filter out of the $89.99 before you add back in the $15..." for a cheap paper oil filter. The tech just kept claiming there was no filter included in the $89.99... yet a quick look at old oil changes for my wife's GMC... there is no additional charge for an oil filter in the basic package.

Today I went to the Valvoline Instant Oil Change located at 4101 Veteran Highway in Levittown. Must say it is the absolute best place for a quick oil change, you don't even have to get out of your vehicle plus they're open 7 days a week with great hours... Who does that and they do a complete safety Inspection of your vehicle. I was really impressed by their friendly and knowledgeable staff: **! I recommend going there if you like being treated as a valued customer instead of just a number and feel as though you have your own pit crew, you must go! Guaranteed you'll never go elsewhere, I know I won't! God Bless.

I took my 08 Mercedes in for a Oil change in Yorba Linda CA and found oil dripping when I got home. I opened the hood and there was oil all over the motor. I then noticed the dipstick for the power steering was missing. I drove back to Valvoline and asked them to check where all the oil was coming from but didn't say anything about the missing dipstick. I wanted to see if they would be honest. They said the oil was just from spilled oil during the oil change and they cleaned it up. I then asked, it is not from the power steering, and he said no and I watch him find and replace the power steering dipstick. I had my answer. They lied about it even being missing. Now, a couple months later the power steering pump is going out. I will never go back to Valvoline.

Just bought a 2012 Buick 50k miles on it from a local dealer, car in a great shape, went to Valvoline in Bound Brook NJ to check all fluids and see if I should change gas or wait. Guy told me, "You are fine for like 2000 miles more." After 3 weeks I opened the hood for no reason but to check on car, found my motor covered in oil, turns out that the guy forgot to put the dipstick back in its hole. Drove to Valvoline and the fun part started. Manager ran to me outside with my dipstick telling me the guy worked on it forgot to put it back and because no actual work was done on my car and it's new, not on their system yet. They couldn't find a phone number to call me. My motor is soaked in oil and I was about to maybe lose my engine. Who knows. He didn't even apologize, went inside and they started spraying degreaser. Asked them to change oil since I'm there.

On February 21, 2018, I took my 2013 Kia Sorento to Valvoline Instant Oil in Cuyahoga Falls for an oil change. I was advised it was due for a transmission flush, which I agreed to have completed at that time. The following evening (Feb 22), a large puddle of transmission fluid was noticed in my garage. I had driven a total of 18 miles since the service. As it was after hours, the next morning (Feb 23) I drove the 1.5 miles up to Valvoline to have this inspected. The Customer Service Representative Ryan said that there was no leak, this was just 'residue' after the flush which leaked onto the garage floor. However, they started adding fluid to my transmission, and then the manager, Hank ** told me that the transmission pan plug was 'stripped'. This plug had never been removed until they serviced it less than 48 hours prior. Hank stated he would order a new plug, and it was 'ok to drive'.

I went to Valvoline in Edison, NJ on Parsonage Rd for a coolant flush. Before I went I called from my office to ask them if they service BMW's as I wanted to make sure they could put BMW specific coolant in my car (it's blue) as I did not want to cause any damage to my radiator or the hoses. The manager Matthew ** assured me he serviced BMW's and had the proper coolant in store to do the flush. Great. I arrived 18mins before they closed and a gentleman proceeded to tell me "my battery sounded bad" and as he was "distracting me the manager Matthew was using a hose to flush out my system and add no name $12 coolant to my BMW. I specified on the phone that I had no problem paying extra for BMW coolant as that was what was needed for my car and he assured me he had it no problem.

Brought my car in for oil service. Asked specifically to check my fluid levels. The technician said the fluids were okay. When I checked out was told I needed a transmission fluid change. I questioned the discrepancy between the two people. They could not offer one. They also would not give me a receipt because they are paperless. They said they would email it to me. I came home and checked my email. No receipts. After two calls to them still no receipt.

I went to Valvoline on Friday 2/23/2018 to have oil, rear differential, front differential, and transfer Case fluids changed and when I left I could not make it but a block or 2 before my Jeep started to act different (pulling back and forth) like the shifting was going out. Since this I have had my Jeep parked due to a family friend who is a mechanic stating the vehicle was unsafe to drive. Very bad service on this date.

I went for an oil change, and the employees could not have been more rude and insulting to me. First, they asked me 'Do you want me to change your air filter, I'm not trying to be lazy, but it's a pain to do.' I said no because I didn't want extra charges brought up and my bill to be higher. Then another guy, checking my tire pressure says 'Your front tire has high pressure, you want to get one of those things, it looks like a pen.' I told them, "I know what a tire pressure gauge looks like and I have one, thank you." So then, the assistant manager comes up to me at the end, shows me the oil leave and says 'Just so you know, your oil filter is a real pain in the ass to get to.' Really, this is how you treat your customers. The first time I went to the Groton, CT location, they were all pleasant and nice, I go yesterday and they were all jerks. I will never go back to this location and I suggest others do the same.

I had an oil change done for my car on 1/2/18, nothing more than full synthetic and an oil filter. The bill came to $168.69, which seemed outrageously high. They said it's because my car is European (I have a Jetta). Even so, I have never heard of an oil change this shockingly expensive, and they did not tell me the price of it before going ahead. I called customer service to let them know I was overcharged, and the woman I spoke with told me I was in fact overcharged - she said the price was supposed to be 89.95. She said I would receive a credit for the difference and that I would get a phone call from the district manager who oversees the location I went to (Leominster, MA).

I brought my car in for an oil change, and was not told it required a 'synthetic blend' oil that costs $70.00. The service commenced, and only when I noticed the charge on the store computer did I say something. Then, manager, "Eli" refused to complete the service even though the motor oil had already been drained, rendering my car undrivable. I had to threaten call to POLICE to get oil put back in my engine so I could leave! DO NOT GO HERE. THEY'RE CRIMINAL and will leave customers STRANDED IF THEY DONT "PAY-UP!"

I made a claim after I was told the last person to do my oil change potentially messed up my oil pan and oil drain plug. I went to the Avon Valvoline that previously completed the job and overcharged me. To my surprise the place was abandoned despite the fact it was only two or three months after I got work from them. I contacted the next closest one and submitted a claim. I was told I would be contacted within 24 business hours, I was not so I called them and was told they would get back with me. 10 days from the day of the claim I finally speak with them.

I got a oil change today. I wanted the one on sale $19.95. The worker said he can't pull up the coupon online but if I had AAA it will be 10% discount. When it was done I was charged $37.24. I was so pissed. This is the second time I had a problem with Valvoline. Don't send me no more coupons. I am so done with Valvoline. I will not take my business there no more. BYE.

I went to Valvoline to have an oil change. The oil was leaking after the oil change. I brought this to the attention of Jonathan at Valvoline and he stated it was not leaking. He refused to look at the oil filter and see what was going on. I do not recommend the Cedar Lane in Knoxville, TN branch.

I have a 2006 Lexus IS 250. Stopped at your location 4909 Dixie Hwy around 6:30 for an oil change. The greeting wasn't good because they close at 7:00. I told the young lady that I can come back tomorrow cause I already know what kind of service I'm about to receive. They completed the Job and I don't believe they changed my filter or canister. When I got home my White Lexus had Black hand marks all over the hood and lower bumper. I really wanted to go back the next day but decided not to. I have been a long time customer but I will never go back to that Location.

I have 2 month experience in my own business then I call the Valvoline wholesaler to purchases the lubricant of company. Then they told me they cannot give me the oil of company and they still does not give me the lubricant.

NYS requires all vehicles to be inspected annually. Valvoline is a NYS Certified Inspection Station. I called and was told there was no wait time. I was there in less than 5 minutes. Then 3 customers who wanted oil changes arrived. They were taken ahead of me. I was told it is their policy to take oil changes first, inspections wait. So I said, "I could wait here all day if oil change customers keep coming?" I was told yes. Then I noticed a homemade computer printed sign that stated NYS Inspections are "Truly a service for our oil change customers" I could hardly believe my eyes. I'm sure NYS did not certify them to inspect only oil change customers. Bottom line unless you happen to need an oil change as well (by the way in my experience, they're the most expensive in Western New York for oil changes) or have an entire day to sit at Valvoline go somewhere else.

This station (Valvoline Express Care Cedar Hill) has been owned by three owners, two of which have been great regarding customer service. The third husband and wife team is the latest group who came in and started off by doing a makeover on the station with a fresh coat of paint, new TV's, etc. However the one stark difference was this couple owns several oil change stations in the DFW area and uses a surveillance app on their phones to monitor the station activities. This dynamic here is a recipe for failure compared to the other two owners more hands on approach, always greeting the customers, and owner to customer engagements. There was a notable bland feel from the staff with the staff on the first oil change, then things got remarkably worst on the second.

I have gone to Valvoline for years!?! This time they charged me 84.38?!?! They did not do the basics! Check my tires, wipers, signals & my brakes!!! I was not told that there was going to be a charge of 15.00 for extra oil. I had them do an oil flush. I was quoted 24.99 then charged 29.99. I feel, as though, I do not owe this entire bill. They have hired some type of company that is harassing me to pay the entire bill. I want some type of credit. That is all. I will not be going back there ever again!!!!

Never again, talking about excellent customer service so my boyfriend recommended Valvoline for an oil change... we go take my 2007 Mazda CX-7 to Valvoline on Twin Creek Drive, Killeen Texas, we get a high mileage oil change. The guy Charles and Adam complete the oil change, print off a receipt and sends us on our way! Approximately 2 weeks later I go out of town. Come home my oil light flashed. I parked the car. The next morning I go to take my 6 children to school the car is making a extremely loud noise sounding like a tractor so I let my kids walk to school and called Valvoline.

For years I have been going to Valvoline for almost every vehicle I have own. If I had to give a time frame I'd say about 17 years. Never really had I ever had a problem with the company except for about 9 years ago when I had them change my transmission fluid... NEVER AGAIN... But anyway, on this particular day store location on Dixie Hwy. in Louisville, Ky. something just wasn't right. I took my Dodge truck in for a oil change and yes I was a few miles overdue but whatever, right. Well, I don't know about anyone else but I guess over the years of repeatedly getting oil changes you become subconsciously aware of how long your oil change should take to complete. Not to mention they never once yelled "got oil pressure" you know after they've supposedly put the oil back in your vehicle. Well yea, that was never mentioned.

Now I have had the car looked at my several shops, as soon as the maintenance records get pulled up they say "well that's your problem." The oil (Valvoline). Now I am stuck with a broken car. My question for Valvoline is what can be done to help fix this.

I went to the Valvoline in Brooklyn Park, MN to get my oil changed. While I was there, the mechanic Ty told me that I needed a new battery. I wasn't too thrilled with having to spend MORE money but figured it was better than getting stranded somewhere if my battery died. While changing the battery, something went wrong and the car would not start. They tried a new battery and still wouldn't start. I was getting nervous.

Earlier this year I took my wife's Volvo in for an oil change at our local Valvoline in Westerly RI. Upon completion I noticed the window was no longer in its track. I spoke with an attendant but they didn't seem very interested in correcting the problem. I took it to our local mechanic and $150 later it was working again. I took the vehicle back yesterday for another oil change and mentioned to the attendant about the previous problem. He said he would make sure the assistant was careful. Again when I received the car back the window was off its track again. I will in future not use them for this simple task.

I went to Valvoline in Whitehall, Oh on November 11th. My car was running just fine. This was my 2nd time going there. I never had any problems as far as leaks don't have any in my driveway besides the one after my oil change. I heard a strange ticking then I checked my oil like ok kept driving. Heard it getting a little louder so I checked it again. I put 2 quarts in just in case. My car starting making a knocking noise and then my car shuts off while I was driving. I had a mechanic check it out. He said no oil is in here. It was bone dry. I called Valvoline. They came out. Looked at it while mechanic was standing there. He put a quart of oil in which defeated purpose.

I went into the North Randall store on 11/11/16 for a oil change and the tech talked me into getting my radiator flushed. Left there and my car was smoking all that day, but I was told before I left that they may have spilled antifreeze and it would burn off, the whole time I had been smelling something burning within the cabin of my Camry.

I stopped in for my regular 3000 mile oil change and of course they did the usually upsell. Normally I try to do one additional thing each time, this time the manager suggested a cabin air filter, so that is what we did. After convincing me of the need for it, they didn't have it in stock, so they ran next door to O'Reilly's which is awesome, but unfortunately they got the wrong size, which of course they put in my car anyway.

I visited the Valvoline oil change facility in Goffstown/Manchester NH with the intentions of getting an oil and filter change, and tire rotation. The first thing I faced was being insulted by a boy of no more than 19 years old, by telling me that my engine was knocking. I informed him that I had been a mechanic for many years, and I stated that the noise was merely a couple of lazy lifters. Supposedly, Valvoline had a coupon deal going on, for which I was informed that facility was not offering. Then I was told they had no operable lift, and their attached car wash was also out of service, nor was I there for a car wash. The two people working the bay area were both less than 20. Then a 3rd person, of unknown gender came from out of nowhere and began arguing with me and treating me as if were stupid! This person also looked under 20. None were wearing nametags and is the reason for the gender identity crisis of the 3rd person.

My 65yr old mother went to the Red Bank TN location with a 19.99 oil change coupon. They brought her an 80$ bill. Being a Veteran's widow on a fixed budget it wasn't money she could afford... Shame on you people.

I am never going back to Valvoline ever again! I went there to get an oil change and not only did they charge $63 for an oil change but they didn't even change my filter and my car still says "maintenance required". And is making noises. I called other places and they do an oil change for $25, I am very disappointed and I'm never going back! People save your money because you'll regret going there.

I went to Valvoline in Great Neck, New York for a standard oil change. Everything seemed fine until a couple months later, my jeep would randomly slow down while on the road and decelerate. No matter how much I pushed down the gas, the jeep would not speed up. I thought it was a one-time thing until a little later, my engine light came on. I made an appointment with my jeep dealership and found out that the idiot who did the oil change, tightened it so much that the housing cracked, causing the oil to leak and damage the vehicle. Now I'm going to be out of pocket over $500 to do a repair because of damage caused by Valvoline. You can be rest assured I will be taking them to court for reimbursement for the damages they caused.

I just recently left Valvoline. I loved the job but the reason I left was the customers. 9 out of 10 were jerks. Manufacturers determine what oil goes in each vehicle NOT THE EMPLOYEE GETTING PAID $9.00 /HOUR to speak to your grouchy self. I made no money for selling anything. There was no hidden agenda. We didn't get extra bonus money because you put an air filter in especially when your car is 17 yrs old and you use conventional OIL THEN DRIVE 16,000 MILES on a 3000-mile oil change and can't understand why there is no oil in your car. You are rude even though my relative was murdered last week and her body hasn't been found.

My first complaint is that not once, but TWICE when I went for an oil change, I was told my oil cap was missing. Same location TWICE?? REALLY!!! I went yesterday (NEVER AGAIN!) and was charged $70.50 for 5 quarts of synthetic oil and an oil filter. When I got home, I called two local automotive centers, and was told never to utilize Valvoline Oil Centers. Both businesses quoted me HALF the price for the exact same services. Please, people! Save your hard earned money, and go elsewhere!!

Went to have transmission filter and fluid changed and was told they don't really change filter but do what's called a flush. So I agreed to the flush which took no more than 30 minutes. I got out of the car to go to restroom and come back, I noticed the employee wiping my windshield off, I just thought that is what they do while waiting on the machine to flush the transmission. I kept smelling trans fluid all the way home so when I got home I thought I would check the level of the trans fluid. Opened hood and there was transmission fluid everywhere. The heat shield on the underside of hood was soaked to the point of dripping. Every crook and cranny on engine and transmission had a puddle of fluid in it.

I can not believe there are out people like them control our safety! Honda civic 2014. Get oil change. The minute I left the store it did start making big noise (Nicholasville RD, Lexington, KY). Took it back. They there is nothing wrong with it, it just need to be drivable little bit. I drive my car everyday for about 8 hours. It's part of my job, get super hot, vibrate. I open the engine tank and I found there was not enough oil! I took to another mechanic said "this is not the right oil for this car", took to another one and he said the same thing. Took it again to Valvoline. Same people asked them to do something or give me my money back. Said "No! WE CAN'T DO ANYTHING AND WE CAN'T REFUND YOU!" Had to take it to the dealer and now I am going to the court. Good luck Valvoline.

I take immaculate care of my car so I was beyond furious when Valvoline would not take ownership in the destruction of my vehicle. First I simply came there for an oil change but then was pressured and "up sold" on a transmission flush. Since I was between dealer appointments and needed to go out of town I accepted just to be on the safe side. Needless to say, after about 2 hours on the highway, my transmission overheated and burned up leaving me stranded on the side of the highway. The cost of the tow, rental and the business meeting I missed was irreparable. Not to mention now that I have to put a "rebuilt" transmission back in my car then I've lost $ on the trade-in value. A completely no-account situation, and consumers deserve better. I'm definitely taking legal action!!

I just had a bad experience with Valvoline in La Grange Louisville. I brought my Subaru 2008 to change my oil and I was told my driver tail light was not working. While in the car I can hear and feel how the mechanic was having trouble opening the light to replace the bulb and guess what the guy cracked my tail light, did not even put the screws back and when I went back there with the broken light they told me my light was already damaged when I came and they checked them but cannot see what happened to my light.

At Valvoline USA on May 18th I decided to go to your location on West Boylston Street in Worcester, MA for an Oil Change, something I have routinely done for the last 8 years. A few days later my Air Conditioner stopped working. I revisited the location and was offered a $150 A/C service which I did not have time to do anyways. After a busy couple days with work and other obligations my charging system light went on.

I did not have a good experience at Valvoline (located just east to Noland & 40 Hwy, Independence, MO). I went in for a routine oil change for my car. No big deal. Right? Well, $200 and 4 days later it was a big deal. After changing my oil they started up the car and it started raining oil, (like a waterfall) from my car. Their tech stated that there was a problem in a part that they could not fix and because the oil was leaking so much I couldn’t drive the car to a repair shop. So I called CarMax where I brought the car 6 years ago and had the car towed to them. CarMax stated that they “Found a leak coming from the oil filter adapter housing, which was loose. The housing also had an old filter seal stuck to the Housing. The seal was left on from previous repairs and the Housing was loose”.

My boyfriend recently got his oil changed at the Valvoline on Dolsen Ave. in Middletown, NY. After driving 2.5 miles down the road, his motor blew up. We called Valvoline corporate office and started a claim and the technicians from Middletown came out to look at the car the next day. They took pictures of the car and encouraged us to have the motor looked at by a full service garage. We took it to First Class in Middletown, NY and the report came back stating the motor blew up because it did not have enough oil in the car.

My employee went into Valvoline in Mamaroneck NY for an oil change on 5/18/2016. He requested an oil change $39.99. When he was checking out the bill was $58.99. I made a phone call to this store and complained about the up charge and I was told that the vehicle requires a better oil according to the manufacturer (Not True). I checked the owners manual and it requires conventional oil. Second problem with Valvoline in Port Chester NY - my driver went in for an oil change with a 3-month-old car and was harassed 3 times that he needed new blades. I checked the blades. They do not streak or torn.

It was so bad. I have gone there a couple times to give it a change and both times was so bad. The people that work there was so rude and it took like 45 mins. Didn't seem like they were trained right or something. It needs to be closed! Done!!!

DO NOT patronize this place (Main St. - Norwalk, Ct. location), unless you like passing away your $ unnecessarily. Pulled into the place, and the first thing they do is put my car over the work area and pull the oil plug - BEFORE they even ask the service I 'require'! It was for an oil change, as I explained after I saw them start. I went inside to give them my info first, as I assumed SHOULD be customary! I told them, at that point, JUST the oil change! The guy says to me: 'for the $40, they CHECK certain other things'. THEN - the upcharge for synthetic oil (okay, I understand, it's more than conventional). $40 became $80; plus 2 'extra' quarts, +++.

Changed my oil and the car never left the shop. They had to push it out to the parking. The oil stick showed 5 quarts oil overfill. District manager said that gasket blew and mixed with oil and it's my car broke on its own. He claims they didn't do anything wrong. Here we are no car. Great customer service. Where is the justice? Does anyone take responsibility anymore?

I visited Valvoline on Feb. 23rd, 2016. They were very friendly but were not attentive to details. They offered me upsells and made suggestions of things I should do next to my car such as transmission flush and things like that. Shortly after I got my oil changed. Within 2 days oil was all over my driveway. I decided to go back to Valvoline to have them make sure that there wasn't something loose or something. They told me I had a hose that was rotted, they said it was a oil line hose and they couldn't fix it but that my oil level was ok and I could check around to some mechanics in the area to get it fixed. Nobody else say a oil line leak but what they did find was the oil filter housing gasket was damaged and that where all the oil was leaking from.

My newly licensed car didn't show on computer. I was asked if plates went to my car. Tech said nothing showed for Vin #. I said it was this car's first visit here. Tech said, "No, it's not showing up on DMV records." Once he said that, supervisor gave him a dirty look, as if he should shut his mouth. They do not advertise being connected to DMV. The tech manually put me in system. I showed them my registration to prove myself. This company should not have the right to question customers and should advertise the undertones that they do.

On arrival I requested a semi-synthetic oil change for my 2004 Volvo v70. I also mentioned the type of oil change to the service Tech as well. They performed the usual maintenance and service recommendations as well as the oil change. When I received the bill it came out to be almost $80, almost double the amount of the requested service. The technician gave me the full synthetic oil change instead. He gave me $15 off which is still more than what I wanted to spend.

So I went to Valvoline about a month ago for a oil change and employee didn't put on my oil filter so I left, got home. I was home for about a hour. I was leaving my home to pick up my boyfriend from work and my car broke down. It made a loud noise, started smoking and shut off on the Rankin bridge. I got it towed back to my home, come to find out the oil leaked out while I was home -- I saw all the oil in the parking lot.

Went here for the first time for an oil change and got my tires rotated on the spot. Not long after, my car made noises like it was falling apart. They had rotated my tires but did not align them. Ended up costing me $500+ to fixed.

I've taken my Edge here for the last 3 years for oil changes. Recently my car wouldn't start. I soon discovered that my battery was so corroded that it wouldn't even hold a charge. It was unreal. Very costly. Valvoline never once mentioned the need for a new battery or the fact that mine was in terrible shape. And I visited them every 4K miles for 3 years. They try to sell you everything imaginable. But don't mention something so vital?

Went to Valvoline in West Haven, CT on 10/22. Smell of coolant prominent. Had oil change and coolant flush. However, radiator was leaking, all fluid came out and by 24th replacing of radiator necessary. Surprised that they could not tell that the radiator was cracked the entire length of the bottom.

Went in for oil change. I opted out on all the extra services they were pushing (air filter, tire rotation, etc.). They drove vehicle to entrance for my pick up. I start car, put in drive, and nothing. I rev engine and after 5 seconds and car jerks forward. Same thing when I put in reverse. I get out of car and approach manager. He says all they did was change oil. Never approaches the technician who worked on car and drove to front door, who obviously experienced the same condition. Fortunately, I live 2 miles from location and managed to drive car home. I check transmission fluid dip stick and there is no reading!

I went in for an oil change to Valvoline on NW Military in San Antonio on July 8, 2015. While they were emptying the oil, I could see oil was still coming out when the guy put the cap back on. So said something to the guy in charge, and he had him open it up again. I had to wait 20 minutes after that. I left, and the car started leaking oil all the time. I went back and they checked it, said the cap hadn't been tightened. Really? One job. I left, and the car continued to leak oil. I took it to another garage and they checked it out. Turns out that Valvoline hadn't put a gasket on there. They had two chances to make it right and didn't. So I had to pay another $28 to get a gasket put on. I'll never go back to Valvoline.

BEWARE OF OIL CHANGE HERE!! After being a longtime customer of many years, I have had my last oil change with this business. And the reason is after having a periodic oil change for my car, which I always have done, and brought it to one of their chain shops, as always, in this case, the one at Valvoline Instant Oil Change at 6020 S Orange Blossom Trail Orlando, FL 32809.

So I go to Valvoline because i think the pricing is reasonable and it's quick but I'm just not sure some of these guys really know what they're doing. One time I left and immediately after my car was making this annoying squeak/scratching sound for about a month. Even after I drove back the next day to see what it could possibly be, they told me that it couldn't possibly be because of something they did. Now I drive a lot and I get my oil changed very frequently, maybe once every 5 weeks. I go to the same Valvoline and El Toro in Orange county and I swear they have new people working there every time. I'm starting to lose trust in the company as a whole and maybe taking my business elsewhere.

Went in to the location @ 6704 S. Western Ave. Okc, OK...of course the guy tried to upsell products I didn't ask them to check on my car. I just wanted my oil changed. My car is less than a year old. my husband is a mechanic & did not have time to change my oil. I went to the location on Western and after dealing with very polite gentleman and declining all the upsell items, the guy gives me my total which he quoted me beforehand - $54 & some change. I gave him a $100.00 bill and lo and behold he shortchanged me. My change should have been around $45-$46 dollars. I was handed $36 & some change back & No receipt. I was side tracked by all the polite conversation & did realize my Error till I got home & counted my money.... Lesson learned & won't be going back there. I am not going to cry over the $10 that was stolen from me because I believe in a higher power and I also believe in Karma!!

Nightly on the overnight Red Eye Radio show, Valvoline advertises a sweepstakes and gives the website "valvolinetheonlyone.com" to enter. If you go to the website, there's absolutely no option whatsoever to enter the sweepstakes. I asked them on their Facebook what the deal was but they don't respond to consumers, yet they allow consumers to make posts. That's another complaint. They don't respond to consumers about various complaints, especially their oil change service.

I am an ex-employee that will come clean about the way that Valvoline Instant Oil Change actually works. I was employed with them for many years in the MN Market. They continue to drive for a $74.99 ticket which they call DOP (dollars over posted). So when you walk in there to see the basic oil change price be prepared for them to pressure you into spending more money. As far as the way they treat their employees is below par by far unless you're in their lil click of a group or in the Corporate Office. And God forbid that you fall into the glorified secretary they call an office manager. They promote people that don't deserve it by far. Especially mgrs that run the Medina location and the Cottage Grove Location. But they do know how to suck up to people.

Carried my 08 Honda Civic into the store at 2645 Reidville Rd, Spartanburg, SC Fri. 7/31 for A/C srvc -- was told if it didn't work, they'd refund the fee excluding freon. The a/c was no cooler when I picked up the car. Carried it back on Sun, & the techs agreed that the air was no cooler & said manager was off & gave me her contact #. Called her (Stacy **) Mon. 8/3 & she was giving me all the reasons SHE felt didn't warrant a refund. She spoke with her Area Mgr & still no resolve. I asked for that person's contact # & she said that she couldn't give me that nor corporate's #. We are no better off than we were when we carried the car to them. We want Valvoline to make good on the promise made when I carried it in. I want a refund of $129.99 minus freon fee.

Stopped in to get my oil changed at the Belton location and they drained my Hydraulic fluid for the clutch. I confronted them and was told by their service manager that it would be hard to prove. I just had it in the dealership the day before and they checked my fluids. So it would of been different if they would of just admitted to it and paid to fix it. Very shady service.

I had my oil changed at Valvoline in June and a few weeks later (I'm a college student and live on campus so I rarely have to drive anywhere) I noticed a knocking sound when I was on my way to a coffee shop. I couldn't pull over right away so I tried to make it to a gas station but my car died at the stop light. It was a busy intersection and luckily my car started when I turned it off and then back on again. I made it to a gas station and checked the oil -- the dipstick was completely dry. I added a quart of oil, checked again, and nothing. Added another quart, checked the dipstick, still nothing. Added a 3rd quart, checked again, and there was finally enough to show up on the dipstick so I drove one block to the coffee shop I was heading to.

Valvoline Oil Oak Grove Ky - Why is it ok now for a manager to be fired because an employee was continually being to do his job? Oh did I forget to mention that the manager is white and the employee black? The employee put his notice in to quit and then told corporate that he was being treated like a slave. Now did management speak to the other employees, either white or black... no. Did the management speak to the manager being accuse of this... no. I guess I also forgot to mention that the employee quitting told the company that if the manager was not fired, he would file a civil rights lawsuit against them. So what did this outstanding company do to its manager? Well they of course sat the manager down and said "you're fired." Not what happened? Did you do this? Nothing. Stay away from a company that has no concerns for their employees, only their pocket book!

I went for a routine oil change at 1697 Georgia St., Palm Bay, FL. Following that I noticed the oil was leaking. I brought it back to them a few days later to inspect and fix it. They told me they "tightened it up" and sent me on my way. Following that, the leak got worse. I took it to my full-time mechanic for him to inspect. He discovered that the oil pan bolt was not only the wrong bolt for my car, but that it was completely stripped as well as my oil pan. Ultimately, I had to have it all replaced ($572.81). The tech that worked on my vehicle not only put the wrong bolt on my oil pan, but did not follow proper torque specifications and completely stripped everything -- and ruined my oil pan.

Went to Valvoline Instant Oil Change. They did not drain oil, they drained transmission. Manager had to because I could not get vehicle out of bay, kept putting more oil into engine when they DID NOT drain it. Needless to say I am researching what to do.

My son has a 2006 Dodge Ram 1500 Mega Cab with only 86,500 miles on the engine. He regularly goes in for oil changes & puts synthetic oil (or pays for synthetic oil changes at over $100.00 a pop) in the vehicle. He only drives the vehicle less than about 10 miles per day since he has a company vehicle. He now has a blown engine which is costing almost $8000.00 due to the fact that the Valvoline location in Kyle, TX has been putting Pennzoil in his truck & it finally clogged the oil pump which caused the engine to seize up. I, myself, had the oil analyzed to find out what kind of oil it was & it came back that the vehicle had Pennzoil in the truck.

I took my 2013 Chevrolet Cruze in Maple Grove location for oil change 2 days ago and spent over $80 with oil change and air filter. Then I started to smell oil in my garage next day. I thought it come from the boat that my husband just brought back from the cabin. This morning I saw the leaking spot on the ground of the garage and later on the parking lot of my work. After I read the reviews about Valvoline service, I'm sure they have done something wrong with my car. I will bring my car to question them and will never go back this store again!!!

Over the past 6 years, I have occasionally patronized the Valvoline oil change store at 6100 N. Port Washington Road in Milwaukee, Wi. I only go there when I can't spare the time to go to my regular full service auto repair garage. This happens about 1 time per year. So I would say that I have patronized this Valvoline location no more than 8 times in 6 years. In every instance, after paying for the service, I pull out of the oil change bay and inspect the grease fittings on my front suspension. And in every instance I discovered that the employees have failed to lubricate the fittings on the front suspension and I have to go back and have it done properly, wasting my time.

This is the only place I go to get my oil changed since I bought my Kia a yr ago. The men and women that do the oil changes are always smiling, upbeat, and seem to love their jobs no matter how hot it is. :) I got my oil changed just this past week in the morning time and later that day, I was getting gas at a Kroger store and the man that changed my oil that morning remembered me by name and said hi. I can't believe he remembered me! It made my day.

I took my 98 Camaro in for an oil change and evidently Valvoline did not change my oil or filter. My car started smoking and lost power so I had to have it towed to my mechanic. And it turns out Valvoline did not change my oil or filter and added 5 more quarts of oil to my car on top of what was in it already. So now I have a blown motor and I'm a single mom with a part time job. And now have no car to get to work and no money to buy a new motor or car. I don't know what I'm going to do... Thank you so much Valvoline in Chattanooga Tennessee on hwy 58.

I had VALVOLINE do work on my vehicle that left my vehicle in far worse shape than when I took it in. I was informed by customer service that the employees were not authorized to do any mechanical work on vehicles in their shop. Only oil changes and fluids flushes. I submitted a claim to VALVOLINE and was told I would get a call back to discuss my options but after calling them for two weeks straight I have still received no return call. The mechanic tried to tell me he did different work than what was actually done to my vehicle and when I asked for an itemized invoice I was told no because they said they were doing "side jobs off the clock" which I was completely unaware of when I took my vehicle in. Now they are avoiding me because they don't want to take responsibility for damages to my motor.

I had Valvoline change my oil. One week later my car started cutting off. Turns out they didn't put the radiator cap back on after checking fluids. Almost overheated to the point of losing my engine completely. Cost me $200 to flush it out and Valvoline general manager refused to reimburse me or refund the oil change. He offered me a free oil change - by the same guy who nearly ruined my engine!

I took my 1996 Jimmy for the flushing and then make damage to the heater core cuz they put too much pressure is the throughno. I talk to the manager in the store and he said he's going to give my money back for what I paid for the service but they won't take care of my heater core.

I was there on the store #Gj0003. ** manager whom I met because I wanted to ask her the reason why I was charged so much, she simply said: 'those are our prices." They charged me $83.44 for an oil change and an air filter replacement. The store next door had same brand oil better quality oil for a lot less. My husband is the one that usually takes care of this but because of his school and work I had to do it and I don't know much about it, and he wasn't happy when I told him how much they charged me.

On 5/9/15 at about 3:00 (receipt is stamped 3:27) I took my son's car to Valvoline for a simple oil change. My regular mechanic is out on Saturdays for the month of May and considering we're busy during the week, I asked my mechanic if he thinks I could go to Valvoline just once. He said, "Yes, and then you'll appreciate us a whole lot more." His words could not be further from the truth!

After getting my oil changed I came home. In less than a week later there was oil all over my driveway. So I went back and they found that they did not put the gasket back on my oil drain plug and that was causing it to leak everywhere. But instead of thinking of the customer and putting the customer first only thing they wanted to do was point the finger at each other and see my paperwork to see which mechanic made the mistake. All they wanted to do was argue with me and not take care of my needs as a customer.

I bought a 2006 scion xB in March 2015, went to Valvoline in April 2015 for a oil change. They told me I need my coolant flush and I let them flush my coolant. Now it's May 2015 and I took my truck to the scion dealer after breaking down on the freeway in April. Now the dealer telling me I need a motor cause my motor blew without. No coolant. Now I returns back to the Valvoline at Mack and Courville to talk with manager **, and he just tried to shoot me right out the door. I am waiting to speak with someone over him. Because he didn't help me with the last issues when they put the wrong oil in my Q7 Audi truck. They just messing people over. I see... I been dealing with them for years and now I must move on. They don't satisfied their customers and they don't care it they ** up cause you can never find or talk to nobody in the office or over **.. This is sad.

Four days after my oil change I discovered it was leaking. My mechanic found that Valvoline had replaced the drain plug, but cross threaded it. It will cost me $936 to replace the oil pan. Valvoline told me they wanted to drill it out & re tap it oversize, not replace the oil pan. Which means it will no longer be factory. I am so dissatisfied I will never recommend them to anyone!

Went in for a oil change and was presented with a list of things wrong with my car, and my hood on my car wasn't even open up. I thought I got an oil change and traveling out of town my car engine lights came on, check fuels to find all empty.

I had an oil change in 1/15. Immediately afterward I noticed a strong smell that didn't go away. After 2 days I went back to the shop. After they looked at my car they told me that they over filled the crankcase. I went into the bay to inspect my car. I noticed my valve cover was leaking. They sucked out some oil. I spoke with the district manager who told me that it took only 5 sections to suck out the extra oil. That wouldn't have caused my valve cover to leak. My mechanic told me otherwise. The fact that they admitted to overfilling the oil is very concerning. They would not take responsibility for my valve cover which was fine until they changed the oil.

Went to Valvoline for the first oil change on car I had recently purchased. I wanted the Synthetic oil & was told to have it changed every 3000 miles. I also had 2 windshield wipers replaced. With a coupon the total price was $132.16. The Synthetic oil was $79.99 not including parts or labor! Went to my local Mitsubishi dealer for the 2nd oil change after the 3000 miles & the dealer recommends every 7500 miles. So obviously Valvoline care more about ripping people off & wasting oil. I will never go to a Valvoline again. I'll stick with the dealer & the funny thing is the dealer charged me less for the Synthetic oil than Valvoline did. The total price from the dealer was $68.28 including parts & labor.

They didn't know where the oil filter was. They took off my transmission filter.

On January 16th, 2015 I had my 2002 Honda Civic with 164,543 miles serviced with a full synthetic oil change, air filter & oil filter. I paid $80 for this service. My car was running in excellent condition prior to receiving this service. Upon leaving Valvoline, I drove the car 8 miles, a loud noise from the engine quickly developed, the oil light came on & my engine seized up, on the freeway, a Friday afternoon @ 1:45 PM during a very busy Minneapolis rush hour commute.

Took my car in for an oil change, at the Kendall (Miami) store, which I religiously did every 3,000 miles. After driving out of the station and getting on the highway, after a few miles, the check oil light came on. The car stopped right on the freeway and would not start. I called a tow truck who lifted the car up and showed me that the oil was pouring out of the car, where the plug from the oil change should have been. It seems they never replace the plug correctly and it dropped out somewhere along the highway. Long story short, the manager, refused to hear my case, told me that if I took the car there, he would push it out into the street, and leave it there (His exact words).