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Reviewed Sept. 27, 2023
Just went to Valvoline Instant Oil Change on 42nd Ave in New Hope MN, the service was excellent. The staff was polite and I sat in the car during the change. Very convenient. The bill was a little higher than I'm used to for an oil change, but it was worth the fast and convenient service. I'll be going back. Thanks for reading.
Reviewed Aug. 2, 2023
I’ve come here four times now to get my Oil changed, each time it’s a friendly experience! Kind workers who explain and answer all your questions, have a friendly conversation when they have the time, and genuinely care about your car and how you’re serviced here. (If you’re lucky enough to be there when he’s there ask for Micah.)
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Reviewed July 15, 2023
Jeremy of Valvoline of Elmsford. Exceptional work ethic, well-mannered, fast, competent, and incredibly helpful. He checked the air filters, the tires and refilled the windshield fluid and tires. It was the end of the day, the heat was breaking records and yet Jeremy was so attentive and kind.
Reviewed Dec. 20, 2022
Okay... Starting with a direct shout-out to Everett, Broderick, and Michael!!! I have been a Jiffy Lube customer since getting my first license to drive in 1979. I'm a 100% Valvoline convert SPECIFICALLY due to the exceptional treatment and service I received from these gentlemen. True, "drive in" is awesome, and the place was spotlessly clean, but these men put passion into their jobs; literally (not just blowing smoke here) going above and beyond to make sure I understood the process, I was educated when there was something I didn't understand and was provided with numerous personal touches (friendly communication, recommendations for optimal care of my car and humor; a huge bonus)!
I rarely have time to scratch my head lately (job-searching as a new-comer to Oregon), but there was no way I was going to miss out on the opportunity to compliment and thank Valvoline for running such a high-quality business, and the guys at the 26th Avenue Portland location for being great at what they do. THANK YOU! Signed, your permanent new customer, Jennifer **.
Reviewed Sept. 15, 2023
My grandson took a recently purchased vehicle to a Nampa ID location to ensure the fluids were checked out and an oil change was performed. The employee accidentally overtightened the oil filter which crushed the oil filter and destroyed the housing. After alerting Valvoline of the issue he took the car to AMCO who confirmed in writing the damage occurred due to over tightening the oil filter. We provided all of the information to Valvoline who then denied the claim. After emailing, several calls, and my last attempt to rectifying the issue. Valvoline said they were not responsible and will not reimburse the $900 damage they created. We as a family have used them for years but no longer will. Sad that a company does not admit mistakes can be made.
Reviewed Sept. 6, 2023
We went for an oil change and the guy doing the oil change put on the work order that he also checked all 4 tires, which was a lie, he didn’t check all 4. He pulled the valve stem off of one of the tires and didn’t mention anything about it nor made an effort to put it back on properly. The tire ended up popping on the highway and before going to this place the tires on the vehicle were fine but this guy seemed to have pulled it off which messed up the stem of it and therefore the tire blew on the highway and something bad could of happened. We then called the place to explain the situation where we were then told it wasn’t their fault and the owner repeatedly said whatever and he doesn’t care. Very unprofessional behavior place. He could have very well took the blame as it was his tech's fault for saying one thing but doing another.
Reviewed Aug. 19, 2023
The Valvoline in Raytown Missouri is horrible. I went there for a simple oil change but left with a stripped oil drain plug. The manager was VERY rude and unprofessional. They told me that they would contact me after they looked up some local shops to repair my vehicle. I didnt hear from them for a month and that's only after I called corporate about 6 times. They are HORRIBLE.
Reviewed July 18, 2023
I went to Valvoline on May 3, 2023 and was advise to change my windshield wipers. The ones I had was ok, but they claim they were getting bad. After my oil change and installing of one windshield wiper and unable to change the passenger side due to the employee was unable to install, I settled with the one for the driver side. Today July 18, 2023, I ran my errands and ready to head home and then the sky open up with rain and I turn on my windshield wipers and one of the them came off and I heard the scraping of my windshield. I immediately shut it off and got out the car and notice the windshield wiper was broken from the clip. I had no windshield wiper so I drove in the rain with rain pouring peeking through the heavy drops of rain on my windshield to come back to the Springfield, New Jersey location and showed them my receipt and showed them the broken wiper.
I was directed to Bay 1 and the guy with the little afro was very nice and was apologetic and the other guy I believe was the manager or supervisor did install a new windshield wiper at no cost but my concern was my windshield 'cause now it is damage. He must have spoken to someone 'cause he went in the office and came back and told me that because I had this installed two months ago it wasn't their fault on the install and there was nothing he could do about my windshield.
Let me tell you this... I have been driving since I been 16 years old and never in my entire life experience something like this. I have never heard of a windshield wiper lasting for only two months, I mean this is suppose to be a BOSCH wiper and not suppose to break off. Evidentially they sold me a bad windshield wiper and they refuse to take responsibility of it. I will NEVER EVER step foot in Valvoline Oil Change location ever ever ever again. This first time service was very bad and I should have stuck with my car dealer, at least they take responsibility for mistakes. BEWARE. BEWARE. BEWARE!!!!!
Reviewed July 12, 2023
I am compelled to share my profoundly disappointing experience at Valvoline Instant Oil Change, located at 4365 Genesee Ave, to warn fellow potential customers about the unprofessional conduct and deliberate mistreatment I encountered. On Tuesday, July 11, 2023, I arrived at the shop a little after 4 p.m., ready to get my oil changed. I found myself next in line behind a car already being serviced. Patiently, I waited for over 30 minutes without any updates or progress. Concerned about the delay, I approached the attendant assigned to aisle 2, a Hispanic gentleman with a small built and thin mustache, to inquire about the situation. To my surprise, his response was not only rude but seemingly intentional in an attempt to provoke my frustration. He curtly replied, “He is the next one leaving!” This initial encounter left me feeling disrespected and undervalued as a customer.
As the minutes dragged on, my frustration grew. After enduring a total wait time of 45 minutes, another employee signaled for me to move forward. However, during this process, I couldn’t help but notice an unsettling exchange between the attendant guiding me and the same Hispanic employee. They exchanged knowing glances with smirks on their faces, indicating a deliberate attempt to disrupt my experience and make me angry. The intentionality behind their actions was clear and deeply disconcerting.
Finally, when it was my turn, the Hispanic attendant took my information and provided me with a quote of $156 for the oil change. However, after a brief absence, he returned with an apology, or rather a pretense of one. He claimed that the shop did not have the specific filter required for my 2020 BMW X1, knowing full well that they had no intention of providing the service. It became evident that his previous actions were all part of a deliberate scheme to provoke and frustrate customers.
The suggestion that I should purchase the filter myself from AutoZone and return for a meager $10 discount further underscored the lack of professionalism and respect. My overall experience at Valvoline Instant Oil Change, specifically at the 4365 Genesee Ave location, was marred by intentional mistreatment, unprofessional conduct, and a complete disregard for customer satisfaction. I feel it is my duty to caution potential customers about the appalling service I received.
I implore the management to take immediate and decisive action in addressing this matter. Deliberate mistreatment should never be tolerated in any business, let alone one that relies on customer trust and loyalty. I also encourage potential customers to consider alternative options that prioritize professionalism, respect, and genuine care for their patrons. 4365 Genesee Ave should be a place where customers can expect quality service, not intentional mistreatment. Let this warning serve as a reminder to exercise caution and choose establishments that value their customers’ satisfaction and well-being.
Reviewed July 6, 2023
Absolutely a trash company that are willing to ruin someone’s vehicle, then not pay for their mistakes, just so they can pad their balance sheets. They never put any oil back in my car and the engine seized, yet, they are still refusing to pay for the damages.
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