Valvoline Reviews

UNFORTUNATELY my daughter thought this would be a good place to take her car to get her oil changed. They stripped her oil pan, it is now leaking ALL OVER THE DRIVEWAY. Their response was, "Well your car has a lot of miles so that's why this happened. It's not our fault. You should have it looked at." I went through their process and filed a claim. JUST A WASTE OF TIME. They take no responsibility for not understanding the difference between righty tighty and lefty loosy. Mechanic-ing 101, Don't STRIP THE CUSTOMER'S OIL PAN AND BLAME IT ON THE CUSTOMER. DO NOT GO HERE!!!! The manager is arrogant and just as much a tool as the rest of his clowns working there. Valvoline as a company will do NOTHING to stand behind their poor excuses of mechanics.

I don’t understand how these Valvoline instant oil change places are still in business. They lie to customers and refuse to take responsibility for anything they mess up. Please be smart and stay away from Valvoline instant oil change. I had to learn the hard way. Go to a Dealer!! You will be further ahead.

BEWARE!! If I could give zero stars I would but it won't allow me too. My 18 year old son had his oil changed and Valvoline failed to put the cap back on the reservoir for the coolant. My son's car overheated not too long after leaving Valvoline. I contacted them to notify them of the situation. Since then we were having trouble car always needing coolant and what not. Finally took car into shop to find out the head gasket is blown. Now waiting for a call from management. Will keep you all posted on how they are going to handle this situation. We go to a one stop shop that is convenient and we don't even have to step out of our car. We shouldn't have to doublecheck the work. We are not mechanics and are trusting places as big as Valvoline for our cars maintenance. Yes human error no one is perfect. But now to see f they will take responsibility for this.

Nothing good about them. They are untrained and every time I’ve taken my vehicle into them, they’ve done something to my vehicle because they’re careless. First time, the broke off my dipstick and I was responsible for paying the dealer to drill it out. Second, I had them replace bulbs in a truck, and they busted my airbox, third, they destroyed my headlight housings from ever being able to get a bulb in there again. The Housings for said car aren’t manufactured anymore. But they were $1,400 EACH. They said they don’t feel like they should cover the repairs. And this has ALL been done at different locations. RIDICULOUS! Over a span of 3 years!

Valvoline destroyed the engine on my 2023 car with 16k miles and is refusing to pay for the damage. I got my oil changed and two days later my car broke down while I was merging onto the highway. It was so dangerous a state trooper push bumpered me to a safer location. The VW dealership said that my engine and turbo had been severely damaged due to a broken o ring on the oil filter and significant oil leakage, with metal debris seen on the oil filter and throughout my engine. They recommended replacing the entire engine and turbo. I spoke to valvoline and they suggested that I replace the oil, drive a thousand miles and retest the oil for metal debris. They deny that there has been damage to my engine. Furthermore the regional district manager was gaslighting, manipulative, rude and intentionally obscuring - and flat out refused to speak with me (despite being available to the customer service representative) after stranding me with no transportation on Christmas Eve.

On Thursday evening I ask a friend of mine to take my care for an oil change and the service that was provided was just plain disrespectful. Before the car was taken to the shop I called the customer service regarding coupons I saw on the web. But the coupons that I was told would be good wasn’t but what my problem was, is that before my cousin could reach me to go over the new pricing, whatever oil I had in my car was drained out so at that point my friend couldn’t leave after we wasn’t agreed to the new pricing.

Truthfulness is what you lack with your customers...this was the first time I had visited Valvoline. I usually go directly to the dealership when I need an oil change. For one thing, I get a receipt in hand (which is not what I got from you guys). When the cabin air filter was checked and recommended to replace, the guy said it would cost like $12.00. And so I got a new one. However, when the work was completed and I asked for a receipt (especially the info diagnosed as to what my car needed to address in maintenance issues), I was told that I'd get an E-mail of all that. Hardly.

Don't go to any instant oil change locations. The risk does not outweigh the ease of service. The prices are hiked and you're far more likely to get better service and diagnostics from full repair shops. It may be more time consuming - but speed isn't the best consideration when dealing with your vehicle. I didn't listen to that, my knowledge on cars wasn't the best. I went to Valvoline to get my oil changed back in April in hopes of getting my vehicle's oil changed driving by a few times. Had an amazing visit, met several people and left with a hug smile. From then on my vehicle was experiencing several issues and I didn't really know why, so I decided to visit them again as they instructed for some additional work on the car. Things were smooth enough, my issues still persisted but I just figured it might have been due to the colder months and left it at that.

Had oil changed at location. They stated need transmission oil. Changed at 150k. Took in to get transmission oil. Changed within 45 min. Car started shuttering and downshifting. Now I need new transmission.

The technicians were very professional and courteous and did a great job. However, when the lead guy told me he was setting my oil light for 3,000 miles I said the manufacturer recommends every 7-10,000 miles. He gave an explanation as to why it should be every 3,000 miles. I said “no thank you I’d like to stick with what the company that actually manufactured my car suggests”. He set it for 3,000 anyway. I’m sure he was somehow required or encouraged to do that. I am so sick of these now common business practices designed to rob consumers!