Valvoline Reviews

Super customer service at the Naugatuck CT location. MIA and Matthew did a great job and worked systematically and quickly with true professionalism.

Very patient person explaining everything that needed to be done and why. No pressure to do anything on my car I did not want done. Said they would write it up for my husband.

David & Tre were very professional. They explained everything to me as it was happening. Service was very fast, and accurate. From the greeting to leaving the facility, I really appreciate their outstanding customer service that they both provided.

Andrew the manager at Valvoline on Eastern and Warm Springs Las Vegas was incredible! Fast, but very detailed. He explained everything to me and went through my vehicle conditions with me as well. Great customer service.

Lost two of my skid plate bolts and denied claim. Left front of plate just hang and rattle. Allowed employee at location to review and deny. Over two bolts cost of around $6.00 instead lost a family of 3 at a cost of around $1'300.00 a year.

The general purpose grease tubes are more air than grease, it's unfortunate that you pay for a product that is supposed to be reputable, but I have gone through 12 tubes of grease that is more air than grease. I even called the 1800 team val and was told to email my complaint as they won't take complaints on the phone. So now they have lost a customer as well as word of mouth to others regarding this issue. I tried to call back but they just hang up. Valvoline is complete and dishonorable company.

I had my oil changed in February 2026, staff forgot to put my oil cap back on and all this time the oil has been spewing out onto my engine. I had to call AAA tow to come get my car and when he lifted my hood, the first think he asked me was "who did your last oil change?" He did a thorough check over my car and the problems with my car smoking, stalling, turbo problems etc...was because of the oil cap left off by Valvoline staff during this oil change!!!

My wife received a coupon for Valvoline for an oil change. She took her car to the one on Sheridan Drive In Amherst. They proceeded to check the entire vehicle told my wife that she needed a cabin filter but she told them my husband changes those they showed her the filter and said look how dirty it is the filter was just changed 6 months before and the filter was not dirty it was charcoal because it's a charcoal filter. When reinstalling the filter they left pieces of the filter housing on the floor of the car. It arrived home with my wife with the pieces still on the floor of my car.

You have to pay for services you do not get, false advertising.

Would give it 0 stars if I could, they charged me $60 extra for a service I did not ask for and are refusing to refund me for it. They also gave me regular oil and charged me for synthetic. Horrible service, will never go back.