Valvoline Reviews

Because of my past experiences with Quick Lubes in our town established before Valvoline, I was afraid. Trey, Christina, Diana, won me over. Giving the company a good reputation in our town. Great experience!

I am very satisfied with Valvoline, I'm here in Abilene TX, the service I received was very professional. I asked questions. Staff was on point, thanks to the staff on South 14th Street, see you soon.

We came for a synthetic blend oil change and they advised we were due for a cabin filter change, upon inspection Quincy showed us it truly was dirty. Oli did an excellent job changing the oil. She was very meticulous but quick. The manager, Eric, always greets us and remembers our last visit, for the changing of the transmission fluid and wiper blades, we bring both of our vehicles here for maintenance. The shop is clean, friendly and they are fast and efficient. I can't say enough about their service and working as a team. I recommend them to everyone.

Visited the Vavoline located in Hampton Twp. Pgh, PA today. The team was engaged, knowledgeable, helpful, and made my experience a five-star rating. I would highly recommend trying out the newest location I am aware of near me. Thank You, Team! Shout out to Nick! He made my experience great!

I went to the 20815 Highway N location. After 1 day the Oil indicator was displaying. Upon leaving the office the next day, I noticed a puddle of oil underneath my vehicle. I contacted the 1030 Gessner location since it was close to my job and explained my situation. After a brief inspection, they told me the previous location neglected to replace the oil filter and O-ring. Thanks a million for going above and beyond. My engine could have been damaged on my impending trip!

After the oil change, my 2021 Hyundai Palisade began losing oil rapidly. Upon inspection at Gates Auto Family Hyundai in Berea, KY, on 11/13/25, it was determined that the oil was leaking from the oil filter housing due to improper installation and/or a defective product used during Valvoline’s service. The repair required replacement of the oil filter housing and related components, totaling $595 as shown on the attached repair invoice.

I’ve been a loyal Valvoline customer for years with multiple vehicles, but my recent experience at the Goodman Road location in Southaven was unacceptable and extremely disappointing. I brought my F-150 in for a routine oil change, and it was clear that trainees were working on my truck. When they went to check the air filter, one of them was banging on the top of the housing and the hose—something that immediately concerned me. After the service, I drove less than two-tenths of a mile before my truck completely quit.

I brought in my 2018 Ford Mustang ecoboost in to get an oil change on June 17th, 2025. The tech did not drain the old oil out of my car and overfilled my oil by adding oil into the vehicle. This led to over $4000 of damages. The oil leaked into my catalytic converter and fouled out my spark plugs. I put in a claim and to this day I have not been reimbursed for the damages they caused. They tried to force me to drive my car into their shop so they could be the ones in control of what work got done and I refused. They can't even do a basic routine maintenance job without messing it up. Why would I think they could do a repair when they are not a repair shop. I would not suggest this place to anyone. Not only do they do bad work but they also refuse to take ownership over their responsibility when they don't do the right think. Don't walk, run from this terrible place.

My adult, who has autism, went to get a routine oil change and the Valvoline store located on 44075 Ford Road in Canton, Michigan. He has a 2022 Ford Escape with only 34,000 miles. Once there, the technician upcharged him for an additional transmission fluid change, even though the official Ford Service manual says this service is recommended at 150,000 miles! When I traveled back to the store to address this, the tech was rude and the asst manager stood on this being service that "popped up on the computer". I showed him the manual that clearly showed that this was incorrect and he refused to change his mind. I will never go there again, and I do not recommend anyone to get their vehicles serviced at Valvoline, based on their treatment of people with disabilities.

STAY AWAY! They neglected to put oil in my Audi after draining it. My motor is locked up and needs replaced. 6 days and counting with no rental, missed work, nothing done to fix motor, & no apology! Horrible management and ethics!!