Valvoline Reviews

Just went to Valvoline Instant Oil Change on 42nd Ave in New Hope MN, the service was excellent. The staff was polite and I sat in the car during the change. Very convenient. The bill was a little higher than I'm used to for an oil change, but it was worth the fast and convenient service. I'll be going back. Thanks for reading.

I’ve come here four times now to get my Oil changed, each time it’s a friendly experience! Kind workers who explain and answer all your questions, have a friendly conversation when they have the time, and genuinely care about your car and how you’re serviced here. (If you’re lucky enough to be there when he’s there ask for Micah.)

Jeremy of Valvoline of Elmsford. Exceptional work ethic, well-mannered, fast, competent, and incredibly helpful. He checked the air filters, the tires and refilled the windshield fluid and tires. It was the end of the day, the heat was breaking records and yet Jeremy was so attentive and kind.

Okay... Starting with a direct shout-out to Everett, Broderick, and Michael!!! I have been a Jiffy Lube customer since getting my first license to drive in 1979. I'm a 100% Valvoline convert SPECIFICALLY due to the exceptional treatment and service I received from these gentlemen. True, "drive in" is awesome, and the place was spotlessly clean, but these men put passion into their jobs; literally (not just blowing smoke here) going above and beyond to make sure I understood the process, I was educated when there was something I didn't understand and was provided with numerous personal touches (friendly communication, recommendations for optimal care of my car and humor; a huge bonus)!

My grandson took a recently purchased vehicle to a Nampa ID location to ensure the fluids were checked out and an oil change was performed. The employee accidentally overtightened the oil filter which crushed the oil filter and destroyed the housing. After alerting Valvoline of the issue he took the car to AMCO who confirmed in writing the damage occurred due to over tightening the oil filter. We provided all of the information to Valvoline who then denied the claim. After emailing, several calls, and my last attempt to rectifying the issue. Valvoline said they were not responsible and will not reimburse the $900 damage they created. We as a family have used them for years but no longer will. Sad that a company does not admit mistakes can be made.

We went for an oil change and the guy doing the oil change put on the work order that he also checked all 4 tires, which was a lie, he didn’t check all 4. He pulled the valve stem off of one of the tires and didn’t mention anything about it nor made an effort to put it back on properly. The tire ended up popping on the highway and before going to this place the tires on the vehicle were fine but this guy seemed to have pulled it off which messed up the stem of it and therefore the tire blew on the highway and something bad could of happened. We then called the place to explain the situation where we were then told it wasn’t their fault and the owner repeatedly said whatever and he doesn’t care. Very unprofessional behavior place. He could have very well took the blame as it was his tech's fault for saying one thing but doing another.

The Valvoline in Raytown Missouri is horrible. I went there for a simple oil change but left with a stripped oil drain plug. The manager was VERY rude and unprofessional. They told me that they would contact me after they looked up some local shops to repair my vehicle. I didnt hear from them for a month and that's only after I called corporate about 6 times. They are HORRIBLE.

I went to Valvoline on May 3, 2023 and was advise to change my windshield wipers. The ones I had was ok, but they claim they were getting bad. After my oil change and installing of one windshield wiper and unable to change the passenger side due to the employee was unable to install, I settled with the one for the driver side. Today July 18, 2023, I ran my errands and ready to head home and then the sky open up with rain and I turn on my windshield wipers and one of the them came off and I heard the scraping of my windshield. I immediately shut it off and got out the car and notice the windshield wiper was broken from the clip. I had no windshield wiper so I drove in the rain with rain pouring peeking through the heavy drops of rain on my windshield to come back to the Springfield, New Jersey location and showed them my receipt and showed them the broken wiper.

I am compelled to share my profoundly disappointing experience at Valvoline Instant Oil Change, located at 4365 Genesee Ave, to warn fellow potential customers about the unprofessional conduct and deliberate mistreatment I encountered. On Tuesday, July 11, 2023, I arrived at the shop a little after 4 p.m., ready to get my oil changed. I found myself next in line behind a car already being serviced. Patiently, I waited for over 30 minutes without any updates or progress. Concerned about the delay, I approached the attendant assigned to aisle 2, a Hispanic gentleman with a small built and thin mustache, to inquire about the situation. To my surprise, his response was not only rude but seemingly intentional in an attempt to provoke my frustration. He curtly replied, “He is the next one leaving!” This initial encounter left me feeling disrespected and undervalued as a customer.

Absolutely a trash company that are willing to ruin someone’s vehicle, then not pay for their mistakes, just so they can pad their balance sheets. They never put any oil back in my car and the engine seized, yet, they are still refusing to pay for the damages.