Consumer Complaints and Reviews
Earlier this year I took my wife's Volvo in for an oil change at our local Valvoline in Westerly RI. Upon completion I noticed the window was no longer in its track. I spoke with an attendant but they didn't seem very interested in correcting the problem. I took it to our local mechanic and $150 later it was working again. I took the vehicle back yesterday for another oil change and mentioned to the attendant about the previous problem. He said he would make sure the assistant was careful. Again when I received the car back the window was off its track again. I will in future not use them for this simple task.
I went to Valvoline in Whitehall, Oh on November 11th. My car was running just fine. This was my 2nd time going there. I never had any problems as far as leaks don't have any in my driveway besides the one after my oil change. I heard a strange ticking then I checked my oil like ok kept driving. Heard it getting a little louder so I checked it again. I put 2 quarts in just in case. My car starting making a knocking noise and then my car shuts off while I was driving. I had a mechanic check it out. He said no oil is in here. It was bone dry. I called Valvoline. They came out. Looked at it while mechanic was standing there. He put a quart of oil in which defeated purpose.
I called to speak with the manager. An employee called me a "B" because I asked for corporate's number since I was getting no answers. He gave me a wrong name (believe he still has his job). All I keep getting is a sorry! I'm out of a job now because I have no way there. Now the mechanic said he worked for several oil changing companies and he is certified they didn't mark any problems with my car on invoice but now they're trying to say I had problems before I came in to cover their butt. I saw complaints that they did this to other cars. It's Christmas. I lost my dad this day in 08, my job, my bonus and no car! I am really frustrated that they feel they don't have to fix what they broke. I could of went anywhere else. I went back to them and all I get is a "Sorry. I broke your car" and "Our employee called you a 'B'."
I went into the North Randall store on 11/11/16 for a oil change and the tech talked me into getting my radiator flushed. Left there and my car was smoking all that day, but I was told before I left that they may have spilled antifreeze and it would burn off, the whole time I had been smelling something burning within the cabin of my Camry.
3 weeks later my car is leaking antifreeze and smoking, I call the store and spoke with the Manager and was told to return with my car. I was told that day that maybe they hadn't placed the cap back tightly on my radiator and that was why it was leaking antifreeze, so they offered to re-flush my radiator. 2 days later I went to see my mechanic and behold I have a crack at the top of my radiator, when explained by my mechanic he says they more than likely pushed down too hard on the radiator putting the cap back on and now it's cracked.
Spoke back with the manager and attempted to explain to him what I was going through only to be told that when flushing my radiator they only dealt with the hoses, but I tried to explain to him that they do and did have to remove the cap and that's basically where the crack is, only to feel like I wasn't going to get anywhere I asked for their corporate office number and filed a claim. I called and filed a claim to be told I would be contacted within 24 hours, to not be. I called again to be told that the store manager whom I already spoke to would contact me and not someone on a higher level. $500 is the total cost to replace my radiator, I want them to pay. Beyond frustrated!!!
I stopped in for my regular 3000 mile oil change and of course they did the usually upsell. Normally I try to do one additional thing each time, this time the manager suggested a cabin air filter, so that is what we did. After convincing me of the need for it, they didn't have it in stock, so they ran next door to O'Reilly's which is awesome, but unfortunately they got the wrong size, which of course they put in my car anyway.
My car eventually started running rougher so I took it to Beaman Ford, who explained the filter was the wrong size and it had sucked junk in, so 500 dollars later it's back to running well. Accidents happen and I get as a manager you can't watch each employee, so I called the customer service line and spoke to Melisa who was awesome, but referred me to a manager, (Brian, no last name given) who called back 2 days later, and explained after I sent him pics of the receipts, filter, etc. Brian reviewed with his manager Candice (who felt it should have broke down soon, if it was from the air filter, ever though the ASE certified mechanics at Beaman specifically stated it was the issue).
I've been going to Valvoline in Dickson for years, even though I should have known better, months before that I had the serpentine belt replaced which shredded the next day, but they were kind enough to replace it. Two visits before that, they went to replace my bulb for my turn signal and broke the plastic in the trunk, which honestly I probably would have to and I'm sure it was an accident, but that it was hid and not mentioned really showed the character... So the gist of it is, I learned a valuable lesson and will ensure all of my friends, their friends, and anyone else who will listen knows the quality of service I received from Valvoline in Dickson.
I visited the Valvoline oil change facility in Goffstown/Manchester NH with the intentions of getting an oil and filter change, and tire rotation. The first thing I faced was being insulted by a boy of no more than 19 years old, by telling me that my engine was knocking. I informed him that I had been a mechanic for many years, and I stated that the noise was merely a couple of lazy lifters. Supposedly, Valvoline had a coupon deal going on, for which I was informed that facility was not offering. Then I was told they had no operable lift, and their attached car wash was also out of service, nor was I there for a car wash. The two people working the bay area were both less than 20. Then a 3rd person, of unknown gender came from out of nowhere and began arguing with me and treating me as if were stupid! This person also looked under 20. None were wearing nametags and is the reason for the gender identity crisis of the 3rd person.
My opinion solely, but does their mothers know the whereabouts of their kids? Also, the people who own these places, are they too damned cheap to pay the wages of an experienced crew? I was a manager of three businesses over the years. One was a startup, which I built up. The other two were both auto repair facilities. One I built up the clients, and the 2nd was a certain dying business, I built that up to the point of needing to hire more experienced mechanics. They were paid above average wages. So, why can't Valvoline and similar facilities do the same? End result was, I immediately went to a Jiffy Lube and am very pleased and it cost less than Valvoline, with NO discount!
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My 65yr old mother went to the Red Bank TN location with a 19.99 oil change coupon. They brought her an 80$ bill. Being a Veteran's widow on a fixed budget it wasn't money she could afford... Shame on you people.
I am never going back to Valvoline ever again! I went there to get an oil change and not only did they charge $63 for an oil change but they didn't even change my filter and my car still says "maintenance required". And is making noises. I called other places and they do an oil change for $25, I am very disappointed and I'm never going back! People save your money because you'll regret going there.
I went to Valvoline in Great Neck, New York for a standard oil change. Everything seemed fine until a couple months later, my jeep would randomly slow down while on the road and decelerate. No matter how much I pushed down the gas, the jeep would not speed up. I thought it was a one-time thing until a little later, my engine light came on. I made an appointment with my jeep dealership and found out that the idiot who did the oil change, tightened it so much that the housing cracked, causing the oil to leak and damage the vehicle. Now I'm going to be out of pocket over $500 to do a repair because of damage caused by Valvoline. You can be rest assured I will be taking them to court for reimbursement for the damages they caused.
I just recently left Valvoline. I loved the job but the reason I left was the customers. 9 out of 10 were jerks. Manufacturers determine what oil goes in each vehicle NOT THE EMPLOYEE GETTING PAID $9.00 /HOUR to speak to your grouchy self. I made no money for selling anything. There was no hidden agenda. We didn't get extra bonus money because you put an air filter in especially when your car is 17 yrs old and you use conventional OIL THEN DRIVE 16,000 MILES on a 3000-mile oil change and can't understand why there is no oil in your car. You are rude even though my relative was murdered last week and her body hasn't been found.
You don't see me treating you with ugly words and a condescending attitude. You come in with your $19.99 coupons (which you hide because you know you are pretty much stealing from VIOC) and we haven't seen you in a year and when I try to explain that you have no oil in your car you are pissed with ME. Like I drove by your house the night before and syphoned all your oil out! I read pages and pages of these posts here. Yes many of you were treated unfairly and some of your complaints are legitimate but a lot of them are unfounded and caused by your neglect.
Listen, if you buy a Lexus, why would you pay ALL that money for a vehicle and then put the cheapest oil in it yet expect it to last you for 7500 miles? Honestly, you people are unbelievable! Think of it like this - if you needed a blood transfusion would you tell your doctor to put the basic blood in your body or the blood that will make you feel the best? After this job, I have zero faith in people!!! 9 out of 10 are rude jerks who refuse to even engage in a simple conversation. They jump on their phones to avoid human contact. My job required me had to explain oil to you, I had to educate you on what Toyota recommends for your vehicle, I had to make sure every step was taken so your car didn't lose oil and your engine lock up. They paid me to take care of you but you treated me like I was dirt. I am educated, a masters degree in education actually, but you looked down your noses at me.
Pulled out your cheap coupon at the last second because you thought you were pulling one over on me. People would come in who were humble, who desperately needed those wiper blades that you all whine about on this site. Those humble individuals got a discount without asking because they didn't treat me as sub-human. Karma is something else my friends. You idiots who treat others like dirt are the ones who get an oil leak. The idiots whose vehicle REQUIRE full synthetic and you only put conventional oil in it then tell me you are selling the car (and I ask if you want me to print out your history of service and you say 'no'...Lol. I wouldn't want it to show the next owner EITHER!).
Again, some people on here posted legitimate issues. But having dealt with your nasty, rude, obnoxious, condescending attitudes for three years you all suck! One more thing - those ignorant skid plates you whine and moan about are mostly held on my plastic clips that cost like an eighth of a cent so when you run over something and it rips off, it isn't because Valvoline didn't put it back on correctly. It is because they are pointless and whoever manufactured your vehicle thought it was a good idea but didn't invest money into holding it in place. So after you remove it twice a year for that oil change (which should be done four times a year you cheap pieces of dirt!) the clips break. So from a person that waited on you for years I want to say I wish you would walk a mile in my Valvoline shoes and see yourself from my world. I couldn't stay in a job I love because you insisted on being a Jack ** instead of human. Again, karma is a **.
My first complaint is that not once, but TWICE when I went for an oil change, I was told my oil cap was missing. Same location TWICE?? REALLY!!! I went yesterday (NEVER AGAIN!) and was charged $70.50 for 5 quarts of synthetic oil and an oil filter. When I got home, I called two local automotive centers, and was told never to utilize Valvoline Oil Centers. Both businesses quoted me HALF the price for the exact same services. Please, people! Save your hard earned money, and go elsewhere!!
Went to have transmission filter and fluid changed and was told they don't really change filter but do what's called a flush. So I agreed to the flush which took no more than 30 minutes. I got out of the car to go to restroom and come back, I noticed the employee wiping my windshield off, I just thought that is what they do while waiting on the machine to flush the transmission. I kept smelling trans fluid all the way home so when I got home I thought I would check the level of the trans fluid. Opened hood and there was transmission fluid everywhere. The heat shield on the underside of hood was soaked to the point of dripping. Every crook and cranny on engine and transmission had a puddle of fluid in it.
I used a whole roll of good paper towels trying to soak up all the fluid and finally gave up. I know there is still puddles of the stuff in places I can't reach or see. I'm surprised my car didn't catch fire or still does in the future. It's even running down the front of my headlights. I don't know whether I should try and dilute it with the garden hose or not. What really pisses me off, no one said a word, my car could have caught fire, still might and caused the death of me and others.
I can not believe there are out people like them control our safety! Honda civic 2014. Get oil change. The minute I left the store it did start making big noise (Nicholasville RD, Lexington, KY). Took it back. They there is nothing wrong with it, it just need to be drivable little bit. I drive my car everyday for about 8 hours. It's part of my job, get super hot, vibrate. I open the engine tank and I found there was not enough oil! I took to another mechanic said "this is not the right oil for this car", took to another one and he said the same thing. Took it again to Valvoline. Same people asked them to do something or give me my money back. Said "No! WE CAN'T DO ANYTHING AND WE CAN'T REFUND YOU!" Had to take it to the dealer and now I am going to the court. Good luck Valvoline.
I take immaculate care of my car so I was beyond furious when Valvoline would not take ownership in the destruction of my vehicle. First I simply came there for an oil change but then was pressured and "up sold" on a transmission flush. Since I was between dealer appointments and needed to go out of town I accepted just to be on the safe side. Needless to say, after about 2 hours on the highway, my transmission overheated and burned up leaving me stranded on the side of the highway. The cost of the tow, rental and the business meeting I missed was irreparable. Not to mention now that I have to put a "rebuilt" transmission back in my car then I've lost $ on the trade-in value. A completely no-account situation, and consumers deserve better. I'm definitely taking legal action!!
I just had a bad experience with Valvoline in La Grange Louisville. I brought my Subaru 2008 to change my oil and I was told my driver tail light was not working. While in the car I can hear and feel how the mechanic was having trouble opening the light to replace the bulb and guess what the guy cracked my tail light, did not even put the screws back and when I went back there with the broken light they told me my light was already damaged when I came and they checked them but cannot see what happened to my light.
At Valvoline USA on May 18th I decided to go to your location on West Boylston Street in Worcester, MA for an Oil Change, something I have routinely done for the last 8 years. A few days later my Air Conditioner stopped working. I revisited the location and was offered a $150 A/C service which I did not have time to do anyways. After a busy couple days with work and other obligations my charging system light went on.
I took it to the mechanic the next day and after some diagnostic tests, they had to replace the alternator. It was discovered that it was absolutely soaked in oil due to a botched oil change. I contacted your customer service, sent pictures and invoices, and was told I would talk to a regional manager the next morning. The site manager called me and dismissively told me Valvoline did nothing wrong and that Nissan Muranos are known for bad alternators and 'I can google recall information on alternators if I liked.' My car has 60K miles on it so my googling actually uncovered that my alternator should last 100-150K miles.
After examining the A/C compressor and how it would not power on, it was also noticeably covered with oil along with the A/C clutch. I went back and forth with your Customer Service Department for the last week, as well as being told multiple times regional managers would contact me, only to be passed off and have to continually chase people down. I met with two Valvoline individuals this morning with my mechanic and was told I would be called later on by 2pm with a resolution but was never called. I then had to be the one reaching out to you once again.
I was then told that you concluded that although everything is covered in oil connected to that May 18th service, you ARE NOT responsible for all the damages and problems that have ensued. It was then generously suggested to me to google Murano problems with oil leaks and when I google, I can't help but find more issues with Valvoline than I can with vehicle. All I was seeking was compensatory damages for the mistakes they made. Their negligence in handling the matter as well as complete disregard for their responsibility of the observed facts is unimaginable.
I did not have a good experience at Valvoline (located just east to Noland & 40 Hwy, Independence, MO). I went in for a routine oil change for my car. No big deal. Right? Well, $200 and 4 days later it was a big deal. After changing my oil they started up the car and it started raining oil, (like a waterfall) from my car. Their tech stated that there was a problem in a part that they could not fix and because the oil was leaking so much I couldn’t drive the car to a repair shop. So I called CarMax where I brought the car 6 years ago and had the car towed to them. CarMax stated that they “Found a leak coming from the oil filter adapter housing, which was loose. The housing also had an old filter seal stuck to the Housing. The seal was left on from previous repairs and the Housing was loose”.
Now I don’t know if Valvoline is capable of tighten the housing, but if there were 2 seals, and Valvoline was the last place to touch the oil filter it would seem to me that they should have seen the seal when changing the oil and should have taken the old seal off before putting on the new filter. I believe the WHOLE problem could have been avoided if Valvoline noticed the extra seal, removed the seal, replaced the new filter and sent me on my way. If there was a leak, in time I would have noticed the problem and had the needed repairs done.
The tow service and extra oil change should not have been necessary, if Valvoline had done the service correctly. Valvoline has agreed to reimburse me the charge for the oil change they performed, but they will not accept responsibility for the 2 seals or tow charge. The leak started with Valvoline, they should reimburse me for the unnecessary expenses that I incurred as a result.
My boyfriend recently got his oil changed at the Valvoline on Dolsen Ave. in Middletown, NY. After driving 2.5 miles down the road, his motor blew up. We called Valvoline corporate office and started a claim and the technicians from Middletown came out to look at the car the next day. They took pictures of the car and encouraged us to have the motor looked at by a full service garage. We took it to First Class in Middletown, NY and the report came back stating the motor blew up because it did not have enough oil in the car.
After giving this report to Valvoline, we were informed that Valvoline is not taking any responsibility. I am absolutely outraged by this lack of responsibility for the company's action, as well as the lack of respect this company has for their customers. As of now, we are in the process of taking this company to court. I am disgusted by this situation and I wanted to share my story so potential customers can be aware of the type of company they are deciding to use for an oil change.
My employee went into Valvoline in Mamaroneck NY for an oil change on 5/18/2016. He requested an oil change $39.99. When he was checking out the bill was $58.99. I made a phone call to this store and complained about the up charge and I was told that the vehicle requires a better oil according to the manufacturer (Not True). I checked the owners manual and it requires conventional oil. Second problem with Valvoline in Port Chester NY - my driver went in for an oil change with a 3-month-old car and was harassed 3 times that he needed new blades. I checked the blades. They do not streak or torn.
It was so bad. I have gone there a couple times to give it a change and both times was so bad. The people that work there was so rude and it took like 45 mins. Didn't seem like they were trained right or something. It needs to be closed! Done!!!
DO NOT patronize this place (Main St. - Norwalk, Ct. location), unless you like passing away your $ unnecessarily. Pulled into the place, and the first thing they do is put my car over the work area and pull the oil plug - BEFORE they even ask the service I 'require'! It was for an oil change, as I explained after I saw them start. I went inside to give them my info first, as I assumed SHOULD be customary! I told them, at that point, JUST the oil change! The guy says to me: 'for the $40, they CHECK certain other things'. THEN - the upcharge for synthetic oil (okay, I understand, it's more than conventional). $40 became $80; plus 2 'extra' quarts, +++.
They then changed the cabin filter and the air filter, without advising me; up-charge of another $60+; oil-pan plug - $3; and started checking all the fluid levels. At that point, I stopped them and again said: OIL CHANGE ONLY, and made them put back the 'old' filters. Simple oil change ended up costing me - with a $15 coupon that they honored - $90!! This place is DEFINITELY one of 'those' places that gives these type of service centers a bad name! SO devious in their m.o. of doing the work. I wouldn't visit this place again, unless they promised me my next 3 'oil changes only' for free.
Changed my oil and the car never left the shop. They had to push it out to the parking. The oil stick showed 5 quarts oil overfill. District manager said that gasket blew and mixed with oil and it's my car broke on its own. He claims they didn't do anything wrong. Here we are no car. Great customer service. Where is the justice? Does anyone take responsibility anymore?
I visited Valvoline on Feb. 23rd, 2016. They were very friendly but were not attentive to details. They offered me upsells and made suggestions of things I should do next to my car such as transmission flush and things like that. Shortly after I got my oil changed. Within 2 days oil was all over my driveway. I decided to go back to Valvoline to have them make sure that there wasn't something loose or something. They told me I had a hose that was rotted, they said it was a oil line hose and they couldn't fix it but that my oil level was ok and I could check around to some mechanics in the area to get it fixed. Nobody else say a oil line leak but what they did find was the oil filter housing gasket was damaged and that where all the oil was leaking from.
So I made an appointment with the local Nissan service center to come in and have it fixed but unfortunately I never made it in because the night before my alternator which was covered in oil as well as everything else under my car went out because it was full of oil. My car stopped on me in the middle of the highway. I had 3 children in the car with me and it was late at night. I had to call a taxi to get home with all our belongings and get someone to tow my car the next day and a mechanic to fix the alternator which cost me 250 for the part and another 65 for the tow and $100 for the labor. So I called to put in a complaint because I don't feel it's right that I have to spend all this money on top of paying them $87 that went on the ground.
The store manager requested a conference call but he wanted to be defensive saying he watched a video of the oil change and he didn't see a problem. Of course not the problem, became present overnight and in my driveway he doesn't want to replace anything but said he would come to my house and fix it. I'm confused because they told me they don't fix oil leaks. So here I am out of over $600 and Valvoline is at fault.
My newly licensed car didn't show on computer. I was asked if plates went to my car. Tech said nothing showed for Vin #. I said it was this car's first visit here. Tech said, "No, it's not showing up on DMV records." Once he said that, supervisor gave him a dirty look, as if he should shut his mouth. They do not advertise being connected to DMV. The tech manually put me in system. I showed them my registration to prove myself. This company should not have the right to question customers and should advertise the undertones that they do.
On arrival I requested a semi-synthetic oil change for my 2004 Volvo v70. I also mentioned the type of oil change to the service Tech as well. They performed the usual maintenance and service recommendations as well as the oil change. When I received the bill it came out to be almost $80, almost double the amount of the requested service. The technician gave me the full synthetic oil change instead. He gave me $15 off which is still more than what I wanted to spend.
On my drive home, I noticed a rattling sound underneath my car. I noticed a few screws missing from the carriage shield. I also never received my emailed receipt (perhaps I misspelled. I'll give them that benefit). When I returned they apologized and replaced the screws and printed my receipt. I had a bad experience in the past and thought I would give them a second chance (pricing dishonesty, messy work, rags in engine compartment, etc.). Their friendliness and quick service falls short of attention to detail and honesty.
So I went to Valvoline about a month ago for a oil change and employee didn't put on my oil filter so I left, got home. I was home for about a hour. I was leaving my home to pick up my boyfriend from work and my car broke down. It made a loud noise, started smoking and shut off on the Rankin bridge. I got it towed back to my home, come to find out the oil leaked out while I was home -- I saw all the oil in the parking lot.
So I called Valvoline and they came a couple of day later after a day of putting in complaints and arguing with them. The manager Curtis and his boss came to see what was wrong with it, saw the oil filter was off and put it back on, put oil in it. 2 weeks after, the car did the same thing -- broke down again knocking noises coming from the engine. Called again, Curtis told me put oil in it and bring it in. I made it home and was going to take them the car in morning.
Next morning was taking them the car. The knocking noise was real loud now. I was drive the car, stalled at the light when you get off the Rankin bridge and started to drift back and I notice the car turned. I tried turning it back on. It started so I pulled over in Hawkings village. I called them, told them what happened and they said they couldn't do nothing right now only if I could get the car to them.
I tried starting the car, drive it, not even a block and it stalled and turned off. I used my last tow to my home because they said even if I get the car to them it's not a guarantee they can fix it. So I called them when I got home with the car -- no answer. Called this morning Curtis and his boss is coming to look at it but he said it's not guarantee. It's their fault but I think when they didn't put the oil filter on the first time they blown my engine or motor because the car didn't have oil in it.
Went here for the first time for an oil change and got my tires rotated on the spot. Not long after, my car made noises like it was falling apart. They had rotated my tires but did not align them. Ended up costing me $500+ to fixed.
I've taken my Edge here for the last 3 years for oil changes. Recently my car wouldn't start. I soon discovered that my battery was so corroded that it wouldn't even hold a charge. It was unreal. Very costly. Valvoline never once mentioned the need for a new battery or the fact that mine was in terrible shape. And I visited them every 4K miles for 3 years. They try to sell you everything imaginable. But don't mention something so vital?
Went to Valvoline in West Haven, CT on 10/22. Smell of coolant prominent. Had oil change and coolant flush. However, radiator was leaking, all fluid came out and by 24th replacing of radiator necessary. Surprised that they could not tell that the radiator was cracked the entire length of the bottom.
Went in for oil change. I opted out on all the extra services they were pushing (air filter, tire rotation, etc.). They drove vehicle to entrance for my pick up. I start car, put in drive, and nothing. I rev engine and after 5 seconds and car jerks forward. Same thing when I put in reverse. I get out of car and approach manager. He says all they did was change oil. Never approaches the technician who worked on car and drove to front door, who obviously experienced the same condition. Fortunately, I live 2 miles from location and managed to drive car home. I check transmission fluid dip stick and there is no reading!
I needed to add 5 quarts of fluid before getting a reading on dip stick! Needless to say I was furious. On my vehicle the tranny drain is located in close proximity to oil drain. I went back to Valvoline and approached the same manager I had dealt with. I asked him to make things right and at least pay for the tranny fluid they most certainly drained (approx. $40.00). He denied all wrongdoing. I asked him how he could explain the loss of 5 quarts of transmission fluid. He told me the car had burned it off! This explanation was preposterous and I let him know it. Beware of Valvoline. I have had my oil changed there regularly, and I have had other issues but nothing like this. They seem to change ownership/employees frequently and therein lies the problem. Needless to say I will never go back to Valvoline, and I encourage everyone else to do the same.
I went in for an oil change to Valvoline on NW Military in San Antonio on July 8, 2015. While they were emptying the oil, I could see oil was still coming out when the guy put the cap back on. So said something to the guy in charge, and he had him open it up again. I had to wait 20 minutes after that. I left, and the car started leaking oil all the time. I went back and they checked it, said the cap hadn't been tightened. Really? One job. I left, and the car continued to leak oil. I took it to another garage and they checked it out. Turns out that Valvoline hadn't put a gasket on there. They had two chances to make it right and didn't. So I had to pay another $28 to get a gasket put on. I'll never go back to Valvoline.
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