Valvoline Reviews

Because of my past experiences with Quick Lubes in our town established before Valvoline, I was afraid. Trey, Christina, Diana, won me over. Giving the company a good reputation in our town. Great experience!

I am very satisfied with Valvoline, I'm here in Abilene TX, the service I received was very professional. I asked questions. Staff was on point, thanks to the staff on South 14th Street, see you soon.

We came for a synthetic blend oil change and they advised we were due for a cabin filter change, upon inspection Quincy showed us it truly was dirty. Oli did an excellent job changing the oil. She was very meticulous but quick. The manager, Eric, always greets us and remembers our last visit, for the changing of the transmission fluid and wiper blades, we bring both of our vehicles here for maintenance. The shop is clean, friendly and they are fast and efficient. I can't say enough about their service and working as a team. I recommend them to everyone.

Visited the Vavoline located in Hampton Twp. Pgh, PA today. The team was engaged, knowledgeable, helpful, and made my experience a five-star rating. I would highly recommend trying out the newest location I am aware of near me. Thank You, Team! Shout out to Nick! He made my experience great!

I went to the 20815 Highway N location. After 1 day the Oil indicator was displaying. Upon leaving the office the next day, I noticed a puddle of oil underneath my vehicle. I contacted the 1030 Gessner location since it was close to my job and explained my situation. After a brief inspection, they told me the previous location neglected to replace the oil filter and O-ring. Thanks a million for going above and beyond. My engine could have been damaged on my impending trip!

We purchased a car battery at Valvoline. The battery had a 3 yr replacement warranty. It failed in 2 yrs. The card would not start. So we brought the battery in and gave them our info. They confirmed our purchase and it was covered. BUT there's a catch. They wanted us to have the car towed in to have them replace the battery. Lol. The tow charge would of been more than buying a new battery. Plus the wait time. Gezz.. So they wouldn't give us a replacement. Nice warranty. I will never go here again. Asking about any warranty coverage before you purchase anything from them. Think about it. If your cars battery is dead, won't take a charge. How can you drive it in? Gezz they know what they are doing. Hoping. Most people won't bother, just walk away and they won't have to cover a warranty. Probably happens often.

I lost over 6 quarts of oil in my F-150 with a 5.0 liter engine at just over 3,000 miles. My truck never burns oil. I called to make a claim and they denied my claim before looking at it because it was over 3,000 miles. Everyone gets an oil change at 5,000 miles not 3,000. Valvoline does suggest at 3,000 miles so they can cover their ass if oil levels aren’t accurate after 3,000 miles. I was denied claim before having it looked at, denied when I went in, denied twice when I called back to customer service. I was hung up on by both people I called and talked to. Save yourself the hassle and get an oil change at a shop!

Groupon offered a deal for a full synthetic oil change for $74. I paid Groupon and printed the voucher and went to my local Valvoline center and they acknowledged that they accept promo. After they got done with my oil change they said I owe an additional $31 because the type of oil that I use is more expensive. In NYS there are laws that protect the consumer whereby they must let the consumer know before they start work and you must sign off that you agree. I plan to sue both parties in small claims court. A disclaimer should of specified which oils would have incurred additional cost, which it did not. Valvoline should had been more reasonable handling my complaint. I will no longer do business or buy products from Valvoline out of principle.

STAY AWAY FROM VALVOLINE OIL CHANGE FACILITIES. Manager and techs in this place are not professionals. I went in with my BMW 535i for an oil change, specifically told the manager, when you drain the old oil, do not use the plug as BMW requires new plug every time an oil change is done. Manager assured me that they not and they know their stuff. Lies. They don’t know anything. They used the same plug and tried to tighten it and stripped the plug. Not the plug is stuck in there and loose leaking oil.

If I could give these thieves zero stars, I would. Jose, their area manager for Reading PA has no customer service skills or cooth whatsoever. His tech, the girl who sat on her phone the whole time, neglected her job responsibilites and did not reset the oil change indicator. My son had his oil changed there in November. Shortly thereafter, the Maintenance Required light came on so we took it to a mechanic for a codes check and systems exam thinking it had to be something else. What they found and put into a detailed report was that the oil tech simply did not reset the oil change indicatior. It cost us $90 to figure out that Valvoline caused this charge.