Valvoline Reviews

Year ago first time went to Valvoline oil change in Grand River Farmington, they sit tool on my front bumper damaged the paint. Last week I went there oil change again, they never clean up oil, leaking oil for few days, mess up my garage floor and drive way, I am not recommended go there. Waste time and caused mess.

I would give zero if I could. They broke my oil plug never told me made up some stupid lie when I went back, "Oh sorry we can't do your oil change." This time the oil plug fell apart. Never told me that so they never changed the oil just dump two quarts in. Then they messed with my brake lights. Screwed that over. End up getting pulled over after work at night thanks. It's never their fault. I should have just come to my mechanic like every other time. Yeah you all think well it's so fast and easy. No it's not worth it. They are like used car salesman.

Kid in the pit cross threaded my drain plug and sank it home with his pneumatic wrench, ruining both the drain plug and my oil pan, cost me an extra $250 in parts and labor at the mechanic's shop. I am in possession of my oil pan (got it from the mechanic), threw it in a solid vice and grabbed a 24 inch pipe wrench, can't move the drain plug. Absolute crap considering the torque specs for the drain plug are at 20 foot lbs, a ridiculously low torque spec. Emailed customer service over 2 weeks ago and have not received any reply, not even a sorry but you're out of luck reply, just nothing. I can understand an 'oops' etc. Everyone makes mistakes but not even willing to entertain the idea they screwed up is concerning at best. Will never go back and tell my story to anyone who will listen.

I was told they were out of the less expensive oil, so I needed to buy a more expensive oil. This has happened to two friends of mine as well. This is a place for oil changes, so I am convinced this was untruthful. Also, after giving me a total to pay, I hand over a $15 coupon, and a labor charge got added suddenly to my total. The cost was the cost. This was very dishonest and negated all but a few dollars of my coupon. I really don't like feeling like I've been taken advantage of. That is how I felt when I left.

I have brought my cars to Valvoline oil changes for years. And I have had no complaints. But I did not take our car this last time. My husband did. He took our Chevy Trex to the Valvoline oil change on Meadow Pond Court, Grove City Ohio 43123. He arrived right before they opened. Once they got him inside they started to fill the paperwork out. They started changing the oil. They took his coupon. And proceeded to finishing everything. During the time he was there another customer arrived, was brought in and was finished way before my husband. The staff gave the reason they could not get windshield fluid open. It took over 45 mins to complete everything. The receipt says everything was checked and or filled. It wasn't. There was no windshield fluid placed in. And the tires still needed air. This was totally the worst service we have ever received. Invoice #**. 3/11/25 8:25 am.. Very disappointed customer.

Went and got a regular schedule oil change at Valvoline on Hwy 58 in Chattanooga Tn at 9am. Around 5pm I notice my car was making a ticking noise so while on my way to take it back to valvoline it started making a knocking noise. Soon as I get there I tell them what my car has been making a these weird knocking noises and they also heard the sound as well. So Hayden the store manager had another guy look under the hood and he instantly started to put oil my my car. I asked why are they putting oil in my car and they stated because it's low and then processed to put another oil filter on my car. So red flag #1 why are you putting oil in my car and a new filter if that was suppose to been done already. Then they proceeded to say I had a small oil leak in the oil pan which if I did it wouldn't have leaked all out in 5hrs.

*** Please take the time to read full review*** Be careful of this location, absolutely terrible service and awful customer service so far. If this is done right and fix, I will update and remove my one star from every review page. Over a month ago I got an oil change from this location, I’ve had countless $200 plus oil changes for my truck done at the Blue Diamond location with perfect service. This is my first time at this location. Tom was completing my oil change, and happened to spill oil. I saw the very ending and did not see how much but my attention was caught when I heard the tech down below yell out “hey you’re spilling a lot of oil”.

Echoing my wife's review. They damaged our car causing it to leak oil and then told us to rent a car whilst they fixed it, promising to reimburse costs. They are now refusing to reimburse and ignoring any of our efforts to contact them. A truly dishonest way to do business and I would recommend going elsewhere.

Staff at the Lighthouse FL location caused damage to my car which created an oil leak. They told us to hire a rental car whilst they fixed it, promising to reimburse costs and are now completely ignoring us and refusing to honor that promise. Am currently in a dispute with them involving my bank and the BBB. Avoid at all costs.

We have several One ton Ram trucks and were sold on the Fleet Advantage service by the Corporate office. We went three times for service at this location. Manager was very helpful. Had one incident where they didn't change the Fuel and Water filter but took it back to be completed. Was a bit of a hassle. My driver comes in off the road and we have to arrange him to come to Dallas for this service. Well we took it in to this location today and after getting the oil changed, they tell us that they can't complete the service, for us to take it to another location. They had 4 mechanics there and they said they were not strong enough to remove the two filters and to take it to another location.