Valvoline Reviews

Had a air filter replacement on my Promaster in March and they over tighten the screws and lost 1. Then also crack the oil casing by over tightening the filter. Power tools are not necessary to do these jobs. You must take those away from them, the rookies. Folks, if you just want the oil changed, they could be all right, but anything else they are completely oblivious. Never again.

The Valvoline on 2430 Pearland Parkway 77581. I recently did a complaint I and have always went there but different seem like incompetent lazy people. When I got my oil change and pulled up the big slouchy no shaven white/Mexican never discussed pay options and over told me when I asked what did I pay previously he claimed couldn't find .Well he already had guy with dreads putting oil in car, then I asked how much he said $226, then I said that doesn't sound right, then he said $126. I said next, "Let me know what I am paying before you just getted started." He had a very lazy and slouchy demeanor.

I originally took my Nissan Titan to Valvoline just for an oil change. The truck was not having any transmission problems at all when I brought it in. While I was there, one of the employees recommended that I have the transmission serviced and told me they could do it. They tried several times to hook their equipment up, had problems doing it, and transmission fluid ended up coming out. They added fluid back, but I still have not been given anything showing how much fluid was lost, how much was put back in, what exact fluid they used, or how they confirmed the transmission had the correct amount in it afterward. I was there for over an hour. In the end, they told me they were unable to complete the transmission service and basically said they weren't charging me for it. Unfortunately, it feels like I've been "paying" for that attempted service ever since. The transmission started having problems after that visit.

I am a long time customer and I had an Oil change this week. I always get the same oil change. This time the price went up by $40 dollars, which I questioned. The tech explained to me that the prices went up due to the war. Later when I got home and looked at the receipt I discovered that I was charged for full synthetic rather than max life oil. That is how you lose a customer!! If you go to the Norwood location be very careful.

I went to Valvoline on 9501 Golf Course Rd., Albuquerque, NM 87114. I took my own synthetic oil (5 Quarts) for my 2005 Toyota 4Runner. The staff was friendly, and for the most part, good, but when he finished putting my synthetic oil in, he topped it off with regular oil and charged me $5.50 for a quart of synthetic oil, which it didn't need. I told the female attendant that I belonged to AAA and AARP, but she said I had already received a discount. On what, I don't know. I sensed that since she had already run the bill up, she didn't want to have to make it right. I will hesitate to use them again for an oil change.

I go to a very busy Valvoline Service center regularly near my home. I had my oil and filter changed and what I noticed was a well-run efficient team of workers, working very well together to take care of 3 rows of cars on a busy Saturday morning. There were plenty of workers. They moved efficiently and tested and explained every point of my car. In addition to having the correct oil and filter for my Volkswagen/Euro. I had been concerned about my car battery, as it was 7 years old, and it did test to be replaced. They used the exact battery that I prefer to use. They adjust all of my dashboard lights. They gave me a discount coupon to use. They were all so friendly, professional--a well-run team, headed by the manager, Marc, who also assisted in making me leave the service area with confidence that my car had been very well taken care of! I will continue to use this particular Valvoline service center in the future!

We switched from Jiffy Lube to Valvoline and initially were pleased with the speed and efficiency of their service. We went back, thinking we had found a treasure. The service was excellent. We live 50 miles from Fargo and drove home without a thought. We noticed a leak the next morning and thought it might be condensation. We don't drive often and three days later we noticed the leak again. Thinking Valvoline my have neglected tightening the oilpan nut we took it to our local auto shop. They found that the leak was coming from the filter. We filed a claim immediately and have explained the situation to numerous individuals. Now they say the claim has been sent to administration. All we are asking is refund for repair. We will be returning to Jiffy Lube.

I got my Honda transmission oil changed, and it caused the transmission to fail. I took it it to a Honda dealer and they told me they used the wrong fluid and overfilled it which caused the transmission to fail. I tried to get satisfaction thru their customer service department, but they were very adamant it wasn't their concern. NEVER USE VALVOLINE!

Had Oil change with Valvoline- shortly after vehicle had poor performance and check engine light. Brought vehicle to Toyota- 3 separate occasions (various error codes) collectively over 8 weeks- the engine malfunction was due to incorrect oil filter and placement by valvoline. Very fortunate my engine wasn’t blown.

I once thought this was a Trustworthy Company, being that I've brought my vehicles here for over a decade. Well that's not the case for this location. I went in for an oil change and had to get it towed out. They denied the damages although it was done at their location. Their so called Area Manager doesn't have the decency or professionalism to give their long time customer a call. Don't make the same mistakes I made with trusting these 15 mins oil change locations.

I am beyond happy with how that experience was. Leland and Lana took special care while working on my car today. It was my first time coming, and I was able to use the 20% off coupon. Their prices are so reasonable and affordable, I was super happy with it. I had no idea that they offered so many more services than just oil changes as well! I will have to come back for sure.

I took my suburban to get an oil change. They over tighten drain plug and stripped it. Now it leaks. Now I'm having to pay almost $900 to fix their screw up. I strongly recommend going to any other place. Can't be any worse!

Always went to the Asheville, Merrimon Ave location for my oil change for decades, no problems other than always messing up my tire pressure, however, the last time the guy obviously overtightened the oil drain plug because the next day I had oil spots on my driveway, so I looked under my car to discover a leak coming from the oil pan area. Zero spots on my driveway before and the next day spots where I was parked. My car is new straight, from a dealership and I had only been driving it for less than six months, so I took it back to the dealership to have them inspect it and they said it was from over torquing the drain plug, and replacement was the only option to stop the leak because the plug was stripped.

Went to get an inspection on three different occasions. Was told every time the inspector guy called in. What kind of customer service is this? They are liars. Do you just do oil changes?? Inspections you can’t get done in Clifton park. Shame on you Valvoline. You lost a customer.

Eric the manager blatantly lied. The technician didn’t screw on oil cap after service which led to drop in oil and oil pressure causing further damage to car. He viewed video denied claim and stated I couldn’t access video without a court order which is untrue per another Valvoline employee. His manager was to review claim. After 5 phone calls in course of 10 days they hung up on me and would not allow me to speak with upper management. He closed claim without any communication with customer.

Northfield, Minnesota location: Do not even think about it. Oil change done wrong, leaked 5.5 liters of oil, son was stranded... and so the worst, most horrible, abusive and intimidating behavior began from the area manager Frasier. Never ever in my life have we had such an atrocious experience. Untrained, unprofessional and the worst experience all around.

DO NOT GET AN OIL CHANGE OR ANY SERVICE AT VALVOLINE! Their technicians are either untrained or lazy. Their negligent behavior directly caused my skid plate to drag on the ground while driving 70 mph on the interstate. While they so graciously refunded the cost of the oil change, which essentially admitted guilt, they refused to reimburse the cost of the tow, repairs, hotel & Lyft. After calling Valvoline to make a claim, they said I would get a call back. Instead I had to call again after 4 days without hearing back from them. Ralph, the area manager, was absolutely rude and unapologetic. He is not a good representative of this company.

I took my car to Valvoline to see if it needed antifreeze or water because my Engine Temperature HOT warning came on. They saw me coming. They made all these assurance and told me I needed a radiator flush because the antifreeze was dark and sludgy; they informed me my oil was completely empty even though I had recently checked it about a week prior and it was full; they told me I needed an engine flush in addition to radiator flush. they said it would need an air filter and a synthetic oil change (fill-up since if it was empty there was nothing to "change." $316 later they sent me on my way and the engine temp warnings came back. At a mechanic shop a little further up Route 17, I learned the car had most likely blown the head gasket and the oil and antifreeze were mixing and the engine would need major repairs.

I used this company for three consecutive oil change services for this vehicle between approximately 34,000 and 50,000 miles without any prior issues ever being documented or communicated regarding the oil drain plug or oil pan threads. During my most recent oil change service on January 16, 2026, at this location, the oil pan threads failed during service, resulting in damage that required repair at my expense totaling over $640, including the service charge itself.

I want to Thank You Valvoline for Providing my Husband and I the best service for an oil change that we have had in a very long time!!! We had 2 wonderful Techs Buffy and Darnell. I apologize for not thanking whoever was under my vehicle doing an amazing job. Both Techs took the time to go over everything with me explaining every detail of what was needed and completed. Darnel showed me my oil stick showing me how it was full and Buffy showing me how to reset my service maintenance light. You guys keep up the good work with your amazing customer service and skills and you will have lifetime customers in the **'s!

Lost two of my skid plate bolts and denied claim. Left front of plate just hang and rattle. Allowed employee at location to review and deny. Over two bolts cost of around $6.00 instead lost a family of 3 at a cost of around $1'300.00 a year.

The general purpose grease tubes are more air than grease, it's unfortunate that you pay for a product that is supposed to be reputable, but I have gone through 12 tubes of grease that is more air than grease. I even called the 1800 team val and was told to email my complaint as they won't take complaints on the phone. So now they have lost a customer as well as word of mouth to others regarding this issue. I tried to call back but they just hang up. Valvoline is complete and dishonorable company.

I had my oil changed in February 2026, staff forgot to put my oil cap back on and all this time the oil has been spewing out onto my engine. I had to call AAA tow to come get my car and when he lifted my hood, the first think he asked me was "who did your last oil change?" He did a thorough check over my car and the problems with my car smoking, stalling, turbo problems etc...was because of the oil cap left off by Valvoline staff during this oil change!!!

Super customer service at the Naugatuck CT location. MIA and Matthew did a great job and worked systematically and quickly with true professionalism.

My wife received a coupon for Valvoline for an oil change. She took her car to the one on Sheridan Drive In Amherst. They proceeded to check the entire vehicle told my wife that she needed a cabin filter but she told them my husband changes those they showed her the filter and said look how dirty it is the filter was just changed 6 months before and the filter was not dirty it was charcoal because it's a charcoal filter. When reinstalling the filter they left pieces of the filter housing on the floor of the car. It arrived home with my wife with the pieces still on the floor of my car.

You have to pay for services you do not get, false advertising.

Very patient person explaining everything that needed to be done and why. No pressure to do anything on my car I did not want done. Said they would write it up for my husband.

Would give it 0 stars if I could, they charged me $60 extra for a service I did not ask for and are refusing to refund me for it. They also gave me regular oil and charged me for synthetic. Horrible service, will never go back.

David & Tre were very professional. They explained everything to me as it was happening. Service was very fast, and accurate. From the greeting to leaving the facility, I really appreciate their outstanding customer service that they both provided.

Went to get my carbon filter change the one they tell you about every time you get an oil change. Told 20 minutes max for wait and to be change. Sat there over 1.5 hours only for the manager to come to my car when they were first going to install to tell me this is not something they do for free. However the managers there don’t mind but the company wants them to charge. I told him I asked before I even pulled in the line and a worker told me yes they could do it and no there would be no charge. The manager said yes that was his mistake. He got it confused with the free services that they do offer?? But they would do it this one time. I handed the filter. He checked the glove box and then went outside my car. Came back checked the glove box again.

Andrew the manager at Valvoline on Eastern and Warm Springs Las Vegas was incredible! Fast, but very detailed. He explained everything to me and went through my vehicle conditions with me as well. Great customer service.

I went this past Saturday 2/28 to get an oil change. The Manager suggested I replace the wiper blades. I asked how much are they? He said I have two options $17.99 and $24.99. I said $17.99 is fine. I pay get an invoice. I was charged $17.99 ea. I expressed to the Manager, "You didn't say each nor did you say they are sold separately." He said, "I'm sorry ma'am," but didn't fix the problem. I left and called customer service, left a message for the area manager. No call as of yesterday. I went back to the store yesterday and another manager offered me $25 off my next oil change. I want my money back for one of the wiper blades because I was not told they were sold separately. I don't need another oil change. Why would I come back again?!

Well, for years, I been going to Coppell location and quit going because of rude managers. Moved to the Irving Valley Ranch location. Noticed that one of the managers that left the Coppell location for is now there Coppell. Decided to leave but today decide to give it a chance that my new location, not sure if she was there this morning but I pull in first bay. I’m the only one waiting. Then after about five minutes. Car started, pulling up into the other lanes 2 to 3 deep. Not a soul came out to greet me and told me to get the other lanes. About 15 minutes later, the cars to my right started, pulling the empty bays, where people are leaving after they got their oil change. Still not a solid acknowledge me. Running out of Valvoline locations to go to or trust.

I came in for a routine oil change with no prior issues. Immediately after the service, my car developed an oil leak due to a damaged oil pan and improperly threaded gasket. I travel for work, and this left me stranded in the Arizona desert. I now have to order parts, drive over an hour to Tucson for repairs, and miss work while covering these costs myself. When I contacted corporate, I was redirected back to the same location. The manager would not speak with me directly. The assistant manager informed me my claim was denied and that they would not even refund the $75 oil change that caused the problem. I would strongly recommend looking elsewhere for service. This experience has been costly, dangerous, stressful and incredibly inconvenient.

My husband and I went for our first Oil Change with Valvoline with our new color and when I get 2 miles down my road and I felt some sticking on my passenger side. Went to drive it home. My husband did in the car that went to take a trip to go see Family and the oil light came on today so we contacted Valvoline and they pulled up not to drive the vehicle any further so we kept it at the house and we are waiting for someone to come look at it but we do not have a vehicle not very happy.

I bought a battery that didn't work. I took it back to them four times. They said it's fine. Had a certified machinic wrote a report how and why it didn't work. They said the manager of this whole area tried to contact me twice. They said tried to contact me twice. The upper management said. No. They said Jose the location manager will call me. They left the dirty work to him. They couldn't even replace a battery after weeks of emailing back and forth. A $200 battery and they wouldn't use the 3 year warranty the invoice says. They are not honest.

I took my car to the 1711 West League City Parkway, League City, TX location nine weeks ago for an oil change and ever since, my car has been leaking oil. I've taken it back up there twice and I had to file a claim to which the area manager, Cameron flat out lied and said that this was being taken care of and he had spoken to me. I had never heard his name until the customer service rep told me when I had to call because no one had reached out to me in over eight days after I filed the claim. I then find out today that the manager of the League City location, Billy, declined my claim saying my car was leaking when I took it in for the original oil change ~ so if that is the case, why did they agree to try to fix it twice after the original oil change? Because IT WAS NOT LEAKING PRIOR.

Well I got a whole case of grease the crimson Valvoline and it set in cabinet then this Summer I seen box all oil soaked so I called them. Told me the stuff too old and bs stuff then looking at it all the ends came off with grease coming out of it. Well will not buy any more stuff from them at least that stuff.

I took my truck in for an oil change. The staff tried to upsell me on everything. Now I’m leaking antifreeze after reading all the other reviews, this place in my opinion is a scam. Read all the reviews for yourself.

We purchased a car battery at Valvoline. The battery had a 3 yr replacement warranty. It failed in 2 yrs. The card would not start. So we brought the battery in and gave them our info. They confirmed our purchase and it was covered. BUT there's a catch. They wanted us to have the car towed in to have them replace the battery. Lol. The tow charge would of been more than buying a new battery. Plus the wait time. Gezz.. So they wouldn't give us a replacement. Nice warranty. I will never go here again. Asking about any warranty coverage before you purchase anything from them. Think about it. If your cars battery is dead, won't take a charge. How can you drive it in? Gezz they know what they are doing. Hoping. Most people won't bother, just walk away and they won't have to cover a warranty. Probably happens often.