Valvoline Reviews

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About Valvoline

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Valvoline supplies motor oils, transmission fluids and coolant products, along with oil changes, battery services and preventive maintenance. With a history dating back to 1866, Valvoline’s goal is to support vehicle performance and longevity.

Pros
  • Friendly and knowledgeable staff
  • Transparent communication
Cons
  • Inconsistent service quality

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Valvoline Reviews

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    Page 1 Reviews 0 - 10

    Reviewed April 30, 2025

    Year ago first time went to Valvoline oil change in Grand River Farmington, they sit tool on my front bumper damaged the paint. Last week I went there oil change again, they never clean up oil, leaking oil for few days, mess up my garage floor and drive way, I am not recommended go there. Waste time and caused mess.

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    PricePunctuality & SpeedStaff

    Reviewed April 16, 2025

    I would give zero if I could. They broke my oil plug never told me made up some stupid lie when I went back, "Oh sorry we can't do your oil change." This time the oil plug fell apart. Never told me that so they never changed the oil just dump two quarts in. Then they messed with my brake lights. Screwed that over. End up getting pulled over after work at night thanks. It's never their fault. I should have just come to my mechanic like every other time. Yeah you all think well it's so fast and easy. No it's not worth it. They are like used car salesman.

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      Customer ServicePrice

      Reviewed April 2, 2025

      Kid in the pit cross threaded my drain plug and sank it home with his pneumatic wrench, ruining both the drain plug and my oil pan, cost me an extra $250 in parts and labor at the mechanic's shop. I am in possession of my oil pan (got it from the mechanic), threw it in a solid vice and grabbed a 24 inch pipe wrench, can't move the drain plug. Absolute crap considering the torque specs for the drain plug are at 20 foot lbs, a ridiculously low torque spec. Emailed customer service over 2 weeks ago and have not received any reply, not even a sorry but you're out of luck reply, just nothing. I can understand an 'oops' etc. Everyone makes mistakes but not even willing to entertain the idea they screwed up is concerning at best. Will never go back and tell my story to anyone who will listen.

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      Verified purchase
      Sales & MarketingPrice

      Reviewed March 31, 2025

      I was told they were out of the less expensive oil, so I needed to buy a more expensive oil. This has happened to two friends of mine as well. This is a place for oil changes, so I am convinced this was untruthful. Also, after giving me a total to pay, I hand over a $15 coupon, and a labor charge got added suddenly to my total. The cost was the cost. This was very dishonest and negated all but a few dollars of my coupon. I really don't like feeling like I've been taken advantage of. That is how I felt when I left.

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      Staff

      Reviewed March 27, 2025

      I have brought my cars to Valvoline oil changes for years. And I have had no complaints. But I did not take our car this last time. My husband did. He took our Chevy Trex to the Valvoline oil change on Meadow Pond Court, Grove City Ohio 43123. He arrived right before they opened. Once they got him inside they started to fill the paperwork out. They started changing the oil. They took his coupon. And proceeded to finishing everything. During the time he was there another customer arrived, was brought in and was finished way before my husband. The staff gave the reason they could not get windshield fluid open. It took over 45 mins to complete everything. The receipt says everything was checked and or filled. It wasn't. There was no windshield fluid placed in. And the tires still needed air. This was totally the worst service we have ever received. Invoice #**. 3/11/25 8:25 am.. Very disappointed customer.

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      Staff

      Reviewed March 26, 2025

      Went and got a regular schedule oil change at Valvoline on Hwy 58 in Chattanooga Tn at 9am. Around 5pm I notice my car was making a ticking noise so while on my way to take it back to valvoline it started making a knocking noise. Soon as I get there I tell them what my car has been making a these weird knocking noises and they also heard the sound as well. So Hayden the store manager had another guy look under the hood and he instantly started to put oil my my car. I asked why are they putting oil in my car and they stated because it's low and then processed to put another oil filter on my car. So red flag #1 why are you putting oil in my car and a new filter if that was suppose to been done already. Then they proceeded to say I had a small oil leak in the oil pan which if I did it wouldn't have leaked all out in 5hrs.

      So after they refilled the oil and put a new filter I drove home which is 10min away from the shop and the car was still making a noise and since they were closing the second time I brought it back Hayden told if anything else happen bring it back. Next morning I was taking the kids to school and the whole motor started locking up and I couldn't even drive. I got the car towed to Meinke, paid 200 for diagnostic fee because Valvoline refused to pay because they felt they wasn't at fault. Meineke told me the motor locked up due to insufficient amount of oil and Meineke also stated with a small leak it shouldn't have leaked all out in 5 hours.

      I have a Hyundai Sonata and prior to getting the oil change I had no engine problems, no oil lights or lights on in my car and definitely no weird noises. I've contacted corporate office claims and also the store and they are still refusing to take accountability for my motor. They are making all kinds of excuses to save their workers as if my car already had problems which it didn't and even after meineke stated the motor was locked up due to not having oil. Even then they are still refusing to pay for their fault. I'm taking further actions and getting a lawyer involved because this is ridiculous.

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      Customer ServiceCoverageStaffProcess

      Reviewed March 19, 2025

      *** Please take the time to read full review*** Be careful of this location, absolutely terrible service and awful customer service so far. If this is done right and fix, I will update and remove my one star from every review page. Over a month ago I got an oil change from this location, I’ve had countless $200 plus oil changes for my truck done at the Blue Diamond location with perfect service. This is my first time at this location. Tom was completing my oil change, and happened to spill oil. I saw the very ending and did not see how much but my attention was caught when I heard the tech down below yell out “hey you’re spilling a lot of oil”.

      At this point Tom stated “no it’s just a little” and the tech below responded saying “it’s more than a little”. At this point I asked Tom you're going to clean that up correct and he stated “yes don’t worry it’s just a little” then proceeds to rinse the bay with windshield wiper fluid and wipes it down. Tom then assures me it’s all cleaned up. Few days later goes by and I noticed oil spots on my driveway, I immediately pull my truck out and park it on the street. I go underneath and see the entire underside covered in oil. Please note my 2019 f250 is spotless and very well taken care of. It’s detailed weekly and just about a year ago had all the seals done from the dealer and was professionally steamed cleaned. The truck was spotless. The engine bay and underneath gets cleaned regularly. This truck was spotless and zero oil leaks anywhere, and have the documentation for it as well.

      I then call corporate and go down to the store to address the issue. I’ve been very nice and patient with them this entire process. Corporate stated I will hear back within couple of days. Tim first stated we will fix it go ahead and pull it in. I asked what they were gonna do and they stated scrub it with dawn dish soap. I respectfully told them I don’t want that done for a few reasons in an example…. They tried to cover it up the first time rather than immediately addressing the mistake, oil is everywhere in every crease and crevice and scrubbing it will take hours and most likely will not get it all and not only that the trust isn’t there anymore.

      I’m not sure if anything will be messed with or damaged while trying to scrub everything. That’s not a profession they are in and are not trained in detailing undercarriages. I don’t need a bigger mistake to deal with. Tom then stated no worries we will have someone come out and get a quote for your truck and driveway. I expressed the driveway was spotless before and I don’t want to pay fines for oil spots in the driveway and have to pay for it to be done. Tim was understanding and stated it will be taken care of. Tom asked for the pictures which I sent to his phone and said the manager will contact me first thing in the morning. I was never contacted.

      A week goes by still nothing from the store or corporate. I then called corporate which I was promised a call again in a few days. I go back down to the shop and explained the issue and was promised for the manager Paul to call me the next morning, as a note was left for him. Another week goes by and still have not heard from corporate or the manager Paul. I then go back down to the shop and again the manager Paul is not there and I’m promised again he will call me the next day. They also stated he will be in the store and certain times the next two days, and told them I will make it down within the two days depending upon to my work schedule.

      The next day comes and mid day I have a random guy come to my house unannounced. It happens to be an employee from the shop with a basic pressure washer and brake cleaner to clean the driveway and truck. I told him I would’ve liked a call from the manager Paul like I have been asking for weeks to give me a heads up at least however told him he can give it a shot on the driveway but was pretty confident it would not work. ***(Please see photos for the rest of the review)***

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      Reviewed March 11, 2025

      Echoing my wife's review. They damaged our car causing it to leak oil and then told us to rent a car whilst they fixed it, promising to reimburse costs. They are now refusing to reimburse and ignoring any of our efforts to contact them. A truly dishonest way to do business and I would recommend going elsewhere.

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      Staff

      Reviewed March 11, 2025

      Staff at the Lighthouse FL location caused damage to my car which created an oil leak. They told us to hire a rental car whilst they fixed it, promising to reimburse costs and are now completely ignoring us and refusing to honor that promise. Am currently in a dispute with them involving my bank and the BBB. Avoid at all costs.

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      Contract & TermsPunctuality & SpeedStaff

      Reviewed March 5, 2025

      We have several One ton Ram trucks and were sold on the Fleet Advantage service by the Corporate office. We went three times for service at this location. Manager was very helpful. Had one incident where they didn't change the Fuel and Water filter but took it back to be completed. Was a bit of a hassle. My driver comes in off the road and we have to arrange him to come to Dallas for this service. Well we took it in to this location today and after getting the oil changed, they tell us that they can't complete the service, for us to take it to another location. They had 4 mechanics there and they said they were not strong enough to remove the two filters and to take it to another location.

      We took it to the one they sent us to and they wanted to charge Almost $400 for the filters and service, we had a FLEET Advantage agreement for under $300 for all the services. We wasted a day of our business, our time, and were treated very rudely, unprofessionally. We will never use them again for any of our trucks or personal vehicles.

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      Valvoline Company Information

      Company Name:
      Valvoline
      Website:
      www.valvoline.com