This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,209,626 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Okay... Starting with a direct shout-out to Everett, Broderick, and Michael!!! I have been a Jiffy Lube customer since getting my first license to drive in 1979. I'm a 100% Valvoline convert SPECIFICALLY due to the exceptional treatment and service I received from these gentlemen. True, "drive in" is awesome, and the place was spotlessly clean, but these men put passion into their jobs; literally (not just blowing smoke here) going above and beyond to make sure I understood the process, I was educated when there was something I didn't understand and was provided with numerous personal touches (friendly communication, recommendations for optimal care of my car and humor; a huge bonus)!
I rarely have time to scratch my head lately (job-searching as a new-comer to Oregon), but there was no way I was going to miss out on the opportunity to compliment and thank Valvoline for running such a high-quality business, and the guys at the 26th Avenue Portland location for being great at what they do. THANK YOU! Signed, your permanent new customer, Jennifer **.
I drive up to Valvoline instant oil change In Lancaster Pennsylvania on Columbia Ave and was told I could not use coupon for synthetic oil change due to having a Volkswagen Jetta. They stated that it was a European car. That should not have mattered synthetic oil is what they use so why I could not use my coupon? I will never go back.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I received an oil change on my vehicle and when I got home, I realized the scrape plate was not fully attached. I called the store and the man was very respectful, kind, and CAME TO MY HOME WITHIN THE HOUR and secured it in place. We are all human and no one is perfect. When a mistake happens, how it is handled is the true reflection of a company's culture. I will never use another company. They have my business for good!
Justin ** is AMAZING!!! He was so knowledgeable about my vehicle. He found several issues that needed to be addressed and gave A LOT of good wisdom on maintenance. Could not have been happier, I felt blessed!!!
I came just now from Valvoline & Summerlin & Charleston branch inside the Canyon Pointe compound for a quick Oil change. And am always impress and happy with this very particular Branch. Even though that they rotate their people and so you will meet different crews every time to come back for their services. The people here are awesomely great. Today (03.28.2022), Cody is the exceptional person that told me, I don't have to have oil change yet for I still have almost 3k of mileage before my next service from them. Awesome people! Saves me money especially in this dire time. May your goodness guys return back to you a thousand folds. Thanks a lot Cody!
Not only did I not receive the services I paid for, they damaged my car and refused to compensate me to have it returned to its pre-Valvoline condition. The manager told me that I am, "just one person," and he is, "not concerned about losing my business." His name is Adelfi. The location is Robert Street in West St. Paul. Please avoid this company. This is how they treat their clients.
Wow. Leander, TX location. Avoid this place! Can't speak for all of the employees, but when my Wife took her car there, they apparently like to play the game of getting her to commit to additional charges, and even adding/charging additional services that were never even discussed (fuel system maintenance, air filter, etc) - all without discussing pricing until they take your card, charge you, then give the card back and wave you out of the garage - and won't give you a receipt until you stop and ask for one!
Even the prior quoted price of the full-synth oil change for the make, model, year and engine of the vehicle I gave them was a lie. The 93.99 price was given to me "plus tax". However, even though they KNEW the vehicle ('21 Santa Fe), they proceeded to charge an "extra oil charge" AND a labor charge for the oil change on top of it. Don't be fooled by their scam operation.
Speaking to the manager is a complete waste of time since he tries to talk to you like you are an idiot with things like: "Anytime you get work done anywhere, they charge for labor" and "We don't know in advance how much oil your vehicle takes". Seriously. He actually said those things and a few more. And refuses to do anything about it other than to tell me to contact their attorney. Been going to JiffyLube, Walmart, and half a dozen other places in the Cedar Park/Leander area for 20+ years and never had an issue until going to this scam Valvoline location. On a positive note, my Wife said they were really friendly!
Bought new front and back wipers on 12/9/22 and went back on 1/3/23 in a rain storm because one of the wipers was smudging the windshield on the down stroke. Asked to have it replaced and William could not see the smudge occurring when I tried the wiper fluid. I asked him twice to take the car out in the rain and he will see it. Received no response to this. I then asked for my receipt back and told him I would call Valvoline and he said if that is my attitude then go. At no time did I have an attitude or raise my voice. I guess he was having a bad day.
This company is without doubt the worst oil change company I have ever dealt with. One guy was trying to manage 3 working bays with a bunch of trainees trying to perform; logging customers in, trying to sell customers a bunch of add on services, people under the cars draining oil, and people trying to fill engine oil. Meanwhile, none of the work is being done properly. The person who tried to check me in couldn't figure out how to and after several minutes another person came by and logged my car in in 1 minute. BTW - This vehicle had been to this site several times already.
After my car was logged in- Another person came to ask me if I want about 7 add-on services. I replied that I only wanted an oil change. I figured I would be in and out in 15 minutes. Boy was I wrong... After 20 minutes and several cars that came in after me had left I tried to get the attention of the single person directing every one and he finally told me 10 minutes. After being in the bay for 25 minutes and I finally called Valvoline Customer Support (Which could be heard on the car speaker) and the single person that was directing all the trainees walked over and told me my drain plug was stripped and then walked away.
The drain plug was not stripped before and there definitely was not an oil leak before. That said, they put in a "New Drain Plug" and made me wait until the new drain plug "Sealed". When I got home 1.6 miles from shop - There was a minor oil leak which became much more pronounced after a few miles. I had to take the car to local dealership which charged over $1,000.00 to replace oil pan which included an oil change. I have not heard back from Valvoline Customer Service.
Unadvertised shortage of inspectors in Rochester, NY. Only two locations offering State Inspection as of 11/5/2022 - 2472 Monroe Ave Brighton, NY 14618 and 654 East Ridge Road, Irondequoit, NY 14621. I arrived at my local Valvoline 30 mins. before opening - waited to have my car serviced. Pull through the garage and was informed that this location wasn't doing vehicle inspections and that only two locations were doing inspections in the Rochester, NY area. Note: this has not been the case in years past.
I hurry over to the closest of the two, pull up to the location, and speak with one of the employees. Very straightforward, he informs me that it would be a 4-hour wait in order to get an inspection... I half expected this to be the case - arriving 12 minutes after opening to one of two locations in my city providing inspections. Nonetheless, I was still taken aback by the inability of Valvoline to provide such a fundamental service.
This review isn't so much about the service I received (or lack thereof, however, the two employees I spoke with were apologetic and willing to explain the situation), but more so an inditement on the company itself for lack of information and failing to provide for perhaps the highest-demand vehicle service. To have 9 locations in the Rochester, NY area and only provide state inspection services at two locations is not good, nor convenient service. To not warn potential customers on your website of said shortage, while not necessarily false marketing, is nonetheless unfortunate as uninformed people would just assume the service would be provided. To have to drive to a location and speak with an employee just trying to do their job in order to get an explanation for a service you lack is a bad experience.
While I understand not advertising the shortage of inspectors for fear of losing service, ultimately, you end up driving away potential customers like myself due to this type of inconvenience. I propose Valvoline addresses this shortage by (a) adding a banner to the front page of https://www.valvoline.com/ acknowledging potential shortages, (b) on locations pages, noting if a location provides inspection services or not, (c) providing locations that don't offer inspections proper signage to acknowledge that they don't provide inspections to people arriving to the location assuming they could be serviced (this would prevent people from having to wait to speak with an employee, only to be informed of the shortage of inspectors), or (d) hire/train more inspectors to meet the demand for a highly sought-after service.
Having received services from Valvoline on several occasions, I understand the convenience of having multiple locations capable of providing automotive preventive maintenance services in my area. However, having experienced issues the last three years when attempting to get my vehicle inspected, something needs to change in order to address this failure on behalf of this brand's management, marketing, employee training, website team... whoever's responsible for any of the items noted above to address this issue.
Valvoline Company Information
- Company Name:
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.