This company is not yet accredited. To learn more, see reviews below or submit your own.
Keep an eye on your inbox, the lastest consumer news is on it's way!
A link has directed you to this review. Its location on this page may change next time you visit.
5/25/2018: date of occurrence. This letter is to serve as an account of the events that occurred on 5/25/2018 @ Valvoline Oil Change located on 975 Route 6 in Mahopac, NY (845) 628-4239. Store # AE6401 Managers on Shift was Keith and Chris. My husband went in for a routine Oil Change and Tire Rotation. The service worker @ Valvoline was Mike. After the oil change was completed the tire rotation process was started. When the process was completed my husband paid for the service and entered his car.
Upon trying to close his driver side door he realized that he could not shut the door. He exited the vehicle and observed that metal panel under his driver’s side door was “crunched” this area of the car is known as the rocker panel. My husband immediately walked back into Valvoline as he had not yet left the property. He showed the damage to Keith ** and Chris ** (managers) and at this time they verbally identified and assumed fault for the damage to the vehicle and identified that it was a result of a faulty and inappropriate placement and use, by their employee Mike, of the hand jack. Chris sent my husband to Gabriel’s Autobody
I then contacted Valvoline myself and spoke to Chis ** who verbally admitted to me that they were at fault and would be responsible for fixing the repairs on the vehicle. Chris also reimbursed my husband for the cost of the services he received that day. Chris provided me with the Customer Care number of 1-800-327-8242. They agreed to pay for the damages. My husband arrived at Gabriel’s Auto Body and met with Rick. After assessing the vehicle and assisting in unjamming the door lock mechanism.
The car was assessed and it was determined that the damage was significant to the reinforced steel panel under the rocker panel and affected the structural integrity. It was a result of an improper lift and positioning by the hand jack. The tire rotation was also completed outside of the bay area and on the side of the building. At the completion of the service- my husband made payment. He was not provided with any receipt, was not asked to initial. When my husband inquired if he needed to sign anything Chris stated “nope you’re good to go man”.
I also spoke to Rick @ Gabriel’s Autobody who reported that he also spoke to Keith first and then Chris who both acknowledged and identified that Valvoline was responsible. At this time the estimate was completed by Rick @ Gabriel’s Autobody and the total is $5,100.00. Rick called Chris at Valvoline to inform him of the cost to repair.
Fast forward 4 months to now 10/3/18. At this time Valvoline is now continuing to refuse to submit documents they claim to have from my insurance company stating that they are no longer at fault. My insurance company requested this proof be sent to their Segregation team on 6/20/18. They still have not sent proof. Valvoline Corporate is playing the game of they want my insurance to send them the release freeing them from any further costs before they will send the requested document.
If Valvoline has “said document” then why could you not provide the “proof” when requested??? Cause you don’t have it. My family is out over $700.00 dollars and your company wants to play games. YOU ARE Liable for this claim and damages incurred. Do the right thing and take responsibility for your error and the error of your staff. I find it hard to believe that a corporation as large as yours does not have liability coverage. To make matters worse your corporation has still not reimbursed my insurance company the over $4000.00 they paid thus far for the damages! The damages YOUR MANAGERS (Chris and Keith) admitted responsibility for!!!!
So I went to the one in Eastgate (Cincinnati) Ohio. I got a full synthetic oil change. I had seen online $54.99 was the most expensive... so how is it that I get there and it’s $79.99 and with my $15 off coupon $64.99. I think it’s pretty crappy that they take complete advantage of their customers for their money. I paid $70 and the guy wouldn’t even clean my air conditioner filter (which is supposed to be free) because he thought it might snap when he took it out and it would charge me another $35!!! How about you do what you told me you’d do and if YOU break it you replace it considering the price I’m paying you!
Also, as you sit there while they do all of this they’re trying to convince you that you need to buy this or change this for this amount of money. I said NO to everything and had they not already begun emptying my oil out before I found out the “price” I'd have taken my car elsewhere. DO NOT go here unless you want to get completely and totally ripped off!
I took my car into the Alpine Ave location in Grand Rapids Michigan for an oil change and deep fuel system clean, I left after they completed the service and drove my car less than 400 feet and the motor locked up. This company has done everything they can to avoid taking responsibility for the damage to my car. Their customer care line would not return my emails or phone calls. I had to file a legal action against them before they would even contact me! Horrible, immoral company! Avoid at all cost! You can go to your local car dealership, Ford, Chevrolet, etc... and find a far better deal!
On September 04, 2018 I went to my local Valvoline here in Delaware. As I have routinely visited for service, however on this day service standards were clearly below the Valvoline 18 point inspection promise. Technicians only filled air pressure on drivers side, no fluid was topped off as indicated on receipt, under the hood in the vicinity of oil replacement cap I found a shop rag that was neglected to be taken which could have potentially damaged or caused engine fire.
It was recommended that I replace air filter, to which I informed was just replaced this week. Technician replied "All you had to say is no". Tone of voice was apparent unprofessional and represented to me that I hadn't just replaced air filter this week. It was the refusal of Valvoline attempt to upsale service, as to why I would have received such response.
I have reached out to Valvoline corporate office seeking a refund for neglecting to provide service as promised on the pledge to perform, to date have not heard back from management. Of all the issues that were noted, as a Firefighter I am very upset with the neglectful act to not have been more careful in removing a shop rag from engine. The safety of a customer seems not as important than the form of payment expected.
Went for an oil change and left for an appt. After leaving the appt my car stops. Long story short I got it towed and engine seized. They said they put 6 qts and drained 3 qts and the manager claims it's my fault. Small claims court here I come, I'm tired of these businesses taking advantage of us.
- 1,818,665 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
My mother sent my 23-year-old daughter to Valvoline to get an oil change. They came in and told her that her radiator was full of sludge and she needed to flush it. Funny thing is her uncle who is a seasoned mechanic of 40+ years had checked her car out that morning and one of the things he had checked had been her radiator And there was no sludge because he would have told us and I verified with him that this was not the case.
I tried to speak with the manager of the Valvoline. He insisted that there was sludge. He also told me he would fax me an itemized receipt which he did not do. He also told me he had emailed said receipt to my daughter which he did not do. Obviously getting nowhere with him I called the home office and file the complaint are. I was told I would receive a call back within 24 hours and when I did not I called the home office once again. They finally put me through to the regional manager. They finally put me through to the regional manager who after hearing my story told me that she would do nothing to rectify the situation. Obviously $88 is more important to them than customer satisfaction and integrity as well as a repeat services. They preferred to make their money fraudulently through uninformed young women and the elderly.
I went Valvoline oil service center in Guilderland, NY for state inspection. I usually do my own oil change but since I am there for the inspection, I asked the service manager to change my oil. When I came home, large oil leaked onto my concrete carport where I always park this car. There was not a drop of oil prior to this oil change. I went back and told them about the leak and they told me the oil pan thread was stripped and they said that this is wear and tear item. They put rubber plug and stop the leak but they did not address the what they have done to my oil plug thread. How can an oil plug thread be wear and tear item? If you torque it correctly, it should never fail. They did not use a torque wrench when I was watching.
I went there for simple oil change and now I have ~$500-$1000 issue which I may need new oil pan or tap new thread which is not a good fix. It may leak again. Both options are the costly and time-consuming work. I have done many oil changes and it never leaked on me but when I was there once, they admitted that they stripped my oil pan thread and caused a large oil leak and they continue to state that they are not responsible for the car over 100k miles and they are not owning up their mistake. I contacted the corporate but no response. I will submit small claims court in my town to see if they force Valvoline to do anything. This is matter of principle. They stripped my oil plug and they should fix it. Why do I need to responsible for $500-$1000 problem Valvoline has created.
I went Valvoline on Hoosick St in Troy NY to get my NYS inspection done after going to Mavis to get my brakes and new tires so it could pass inspection. Only reason I didn't get an inspection at Mavis was because they didn't have any stickers. They failed my inspection after I refuse to pay 139.99 to do a AC coolant flush which has nothing to do with the inspection. The reason they told me it failed was because of my tints were 62-63 out of 70 when it's on a scale of 100. My tints are factory. I've had this car since 2011. When it was made and never failed an inspection because of my tints nor have I been pulled over because of them.
I went right back to another Mavis in Albany NY which had stickers and it passed no problem. I was also told that my tints are not too dark and when I showed them the invoice from Valvoline and the reason they said, "That's BS." They also had four different people look at my tints whose response was, "What tints?" 'cause they are so clear. As you can see in the pic these tints are not dark at all. Valvoline are scam artist. I have reported them to corporate and the BBB. I won't stop till I get my money back and action is taken against these shysters. I strongly urge you not to ever bring your car to Valvoline on Hoosick Street in Troy NY. You will get shafted.
On July 5th 2018 had my oil changed at Kaiser Valvoline Instant Oil Change and they overfilled the oil by at least 1 quart. I kept trying to figure out why my car was smoking and missing. Well finally I checked the oil stick and the oil was at least a quart over full and the plugs were drowning in oil and making the car smoke and lunge around. I took the car back to them and asked them to drain the oil down and add a quart of oil product that stops the engine from smoking. NO. They will not accommodate me by fixing their mistake.
I told them since they would not fix their mistake I may have to sue them if it hurt the engine. I was told, "Oh well" and was to back all the way out. I will never have them change my oil again and advise the readers that if you do be prepared to absorb any damage they may inflict upon your car, because they will not help you. So far it's cost me $46.98 for their oil change and $$25.00 for another oil change after draining their oil and $10.00 for the treatment and possibly the cost to change spark plugs. Sorry Valvoline. I had to tell on you but you didn't seem to care so you have it coming.
I have seen similar reviews but this made me so angry that I had to add my 2 cents. Valvoline in Derry NH. Oil change for 2010 Audi A6 Quattro. Was told it needs full synthetic. So the package is $89.99. Now... not bad enough... they then claim you have a "special" oil filter and that filter cost $15... (Can find it for $7 online) on top of the $89.99. I argued that the $89.99 includes an oil filter. It even says oil filter under the $89.99 along with oil. So I said then, "You should remove the cost of that oil filter out of the $89.99 before you add back in the $15..." for a cheap paper oil filter. The tech just kept claiming there was no filter included in the $89.99... yet a quick look at old oil changes for my wife's GMC... there is no additional charge for an oil filter in the basic package.
IT IS A TOTAL RIP OFF. Seems Valvoline does this over and over to people. The techs are very friendly... but otherwise they scam you every way they can. My wife has been using them for years. We will no longer be using them for any of our vehicles. We have 5... and will be telling anyone who cares to listen to avoid them as well.
Today I went to the Valvoline Instant Oil Change located at 4101 Veteran Highway in Levittown. Must say it is the absolute best place for a quick oil change, you don't even have to get out of your vehicle plus they're open 7 days a week with great hours... Who does that and they do a complete safety Inspection of your vehicle. I was really impressed by their friendly and knowledgeable staff: **! I recommend going there if you like being treated as a valued customer instead of just a number and feel as though you have your own pit crew, you must go! Guaranteed you'll never go elsewhere, I know I won't! God Bless.
I took my 08 Mercedes in for a Oil change in Yorba Linda CA and found oil dripping when I got home. I opened the hood and there was oil all over the motor. I then noticed the dipstick for the power steering was missing. I drove back to Valvoline and asked them to check where all the oil was coming from but didn't say anything about the missing dipstick. I wanted to see if they would be honest. They said the oil was just from spilled oil during the oil change and they cleaned it up. I then asked, it is not from the power steering, and he said no and I watch him find and replace the power steering dipstick. I had my answer. They lied about it even being missing. Now, a couple months later the power steering pump is going out. I will never go back to Valvoline.
Just bought a 2012 Buick 50k miles on it from a local dealer, car in a great shape, went to Valvoline in Bound Brook NJ to check all fluids and see if I should change gas or wait. Guy told me, "You are fine for like 2000 miles more." After 3 weeks I opened the hood for no reason but to check on car, found my motor covered in oil, turns out that the guy forgot to put the dipstick back in its hole. Drove to Valvoline and the fun part started. Manager ran to me outside with my dipstick telling me the guy worked on it forgot to put it back and because no actual work was done on my car and it's new, not on their system yet. They couldn't find a phone number to call me. My motor is soaked in oil and I was about to maybe lose my engine. Who knows. He didn't even apologize, went inside and they started spraying degreaser. Asked them to change oil since I'm there.
Dude working on my car was so rude, car oil change and air filter total like 110. Asked him if there is any part of this on the house since they screwed up, he said in a super rude way, "The car didn't lose much oil at all and no damage so no discount" then added sarcastically (everyone wants something free)!!! What?!! You screwed up and now being rude and impolite?!! I don't want free stuff. I want to come here and go home with my car in a good shape which you failed to do. Terrible attitude. Terrible customer service, at least offer to wash my engine in a professional place and even offer to change oil on you as an apology, or at least say, "I am sorry"!!! Just 10 off which I was gonna get anyways with a coupon, can't believe it. If something happened to my car I swear Imma sue them asap with all power I have. I didn't even pay my first car payment yet!!!
On February 21, 2018, I took my 2013 Kia Sorento to Valvoline Instant Oil in Cuyahoga Falls for an oil change. I was advised it was due for a transmission flush, which I agreed to have completed at that time. The following evening (Feb 22), a large puddle of transmission fluid was noticed in my garage. I had driven a total of 18 miles since the service. As it was after hours, the next morning (Feb 23) I drove the 1.5 miles up to Valvoline to have this inspected. The Customer Service Representative Ryan said that there was no leak, this was just 'residue' after the flush which leaked onto the garage floor. However, they started adding fluid to my transmission, and then the manager, Hank ** told me that the transmission pan plug was 'stripped'. This plug had never been removed until they serviced it less than 48 hours prior. Hank stated he would order a new plug, and it was 'ok to drive'.
I drove the 1.5 miles home, and put a large piece of cardboard under my vehicle. Less than an hour later, there was a huge puddle of transmission fluid on the floor, and I could see the pan leaking steadily. I had my vehicle towed to Jim's Transmission Shop in Cuyahoga Falls, and I called Valvoline. Hank (manager) said that he would take care of it and call the shop. Jim's Transmission determined that the reason my pan was leaking was because the Valvoline Tech (Anthony) did not put the o-ring back on the plug after he completed the transmission flush. This would have been evident when I brought my vehicle back to Valvoline. However, Valvoline lied to me first about the leak, then the reason for the leak, and to add insult to injury, falsely instructed me that it was "ok to drive". Valvoline did pay for the repair directly.
However, they have not reimbursed me for my out of pocket expenses such as rental car, lost wages, cleaning of the garage, tow, etc. They have not paid restitution for breach of duties, negligence, and flat out dishonesty. I have sent supports to Valvoline at both the local store and their headquarters via certified mail. Until yesterday, March 27, 2018, they have refused to respond. I received a call from the Regional Manager for this particular store. I think the only reason he called is that 15 minutes earlier I tweeted to Valvoline that I was filing complaints. He said his name was Doug. He said I hadn't been contacted because they were reviewing this with their 'legal department'. Doug proceeded to pick apart my demand, and while he flat out admitted fault, that they were not going to pay for many items. Items that are owed like power washing my garage- he said unless I paid someone to do it, it wasn't covered.
I have been a claims adjuster for 18 years, and I handle claims in all 50 states. The cost for a service is owed, no matter if the property owner does the repairs themselves. He also said that they will not pay for my lost time at work that were a direct result of this loss. Doug offered a "warranty" from Valvoline for my transmission if there are any problems down the road. I advised him that considering their abysmal record with Consumer Affairs, it wouldn't be worth the paper it was printed on. If I had listened to the Valvoline's employee's absolute bold faced LIE that my vehicle was OK to drive, my transmission would have seized-causing extensive damage to my vehicle, as well as potential bodily injury not only to myself, but potentially to other parties. Valvoline has already admitted fault, and attempted to reimburse me just for the cost of the transmission flush. This is not acceptable.
I went to Valvoline in Edison, NJ on Parsonage Rd for a coolant flush. Before I went I called from my office to ask them if they service BMW's as I wanted to make sure they could put BMW specific coolant in my car (it's blue) as I did not want to cause any damage to my radiator or the hoses. The manager Matthew ** assured me he serviced BMW's and had the proper coolant in store to do the flush. Great. I arrived 18mins before they closed and a gentleman proceeded to tell me "my battery sounded bad" and as he was "distracting me the manager Matthew was using a hose to flush out my system and add no name $12 coolant to my BMW. I specified on the phone that I had no problem paying extra for BMW coolant as that was what was needed for my car and he assured me he had it no problem.
Well, 2 days later I am back in there because my coolant light is on saying it's low. How is that? I do not remember if it is was Matthew but I think it was... told me, "Oh the thingy (and that's a quote) that moves inside is probably just moving around. It's fine." It was not fine. Here I am 2 weeks later and come to find out the coolant he put in my car and the water he "flushed" it with ruined the hoses and my aluminum radiator. Really? I am at $300 in 1 hose right now and I can't even drive it. There is so much GREEN coolant leaking out of it. The coolant is suppose to be BLUE not GREEN!!! IF YOU DO NOT SERVICE BMW'S THEN DON'T SAY YOU DO... My work phone calls are recorded and once the correct repairs are done you will be hearing from my lawyer.
Brought my car in for oil service. Asked specifically to check my fluid levels. The technician said the fluids were okay. When I checked out was told I needed a transmission fluid change. I questioned the discrepancy between the two people. They could not offer one. They also would not give me a receipt because they are paperless. They said they would email it to me. I came home and checked my email. No receipts. After two calls to them still no receipt.
I went to Valvoline on Friday 2/23/2018 to have oil, rear differential, front differential, and transfer Case fluids changed and when I left I could not make it but a block or 2 before my Jeep started to act different (pulling back and forth) like the shifting was going out. Since this I have had my Jeep parked due to a family friend who is a mechanic stating the vehicle was unsafe to drive. Very bad service on this date.
I went for an oil change, and the employees could not have been more rude and insulting to me. First, they asked me 'Do you want me to change your air filter, I'm not trying to be lazy, but it's a pain to do.' I said no because I didn't want extra charges brought up and my bill to be higher. Then another guy, checking my tire pressure says 'Your front tire has high pressure, you want to get one of those things, it looks like a pen.' I told them, "I know what a tire pressure gauge looks like and I have one, thank you." So then, the assistant manager comes up to me at the end, shows me the oil leave and says 'Just so you know, your oil filter is a real pain in the ass to get to.' Really, this is how you treat your customers. The first time I went to the Groton, CT location, they were all pleasant and nice, I go yesterday and they were all jerks. I will never go back to this location and I suggest others do the same.
I had an oil change done for my car on 1/2/18, nothing more than full synthetic and an oil filter. The bill came to $168.69, which seemed outrageously high. They said it's because my car is European (I have a Jetta). Even so, I have never heard of an oil change this shockingly expensive, and they did not tell me the price of it before going ahead. I called customer service to let them know I was overcharged, and the woman I spoke with told me I was in fact overcharged - she said the price was supposed to be 89.95. She said I would receive a credit for the difference and that I would get a phone call from the district manager who oversees the location I went to (Leominster, MA).
It had been a few days and no word from the district manager, no credit, so I called customer service back. They said the district manager made a note on my ticket saying I was "appropriately" charged and would only give me a coupon for my next visit. Not only had I not been followed up with about this, but I feel completely ripped off. I will never be doing business with Valvoline again, that was the biggest waste of money and customer service was not helpful whatsoever at resolving my situation. $170 is NOT normal for an oil change! That is stealing.
I brought my car in for an oil change, and was not told it required a 'synthetic blend' oil that costs $70.00. The service commenced, and only when I noticed the charge on the store computer did I say something. Then, manager, "Eli" refused to complete the service even though the motor oil had already been drained, rendering my car undrivable. I had to threaten call to POLICE to get oil put back in my engine so I could leave! DO NOT GO HERE. THEY'RE CRIMINAL and will leave customers STRANDED IF THEY DONT "PAY-UP!"
I made a claim after I was told the last person to do my oil change potentially messed up my oil pan and oil drain plug. I went to the Avon Valvoline that previously completed the job and overcharged me. To my surprise the place was abandoned despite the fact it was only two or three months after I got work from them. I contacted the next closest one and submitted a claim. I was told I would be contacted within 24 business hours, I was not so I called them and was told they would get back with me. 10 days from the day of the claim I finally speak with them.
By that time my car was being repaired so the claims manager before even looking at my car tries to misplace the blame on several other factors. Finally he sends his mechanic to look at my old part that I paid to get replaced, and comes up with it didn't need replacing. Despite the fact that two separate shops told me the exact same thing. One cost was significantly lower than the other. Without knowing what the other suggested. And I had to hunt down claims manager because he didn't even have the decency to call me back. Completely non-chalant and careless. Oh and the manager blamed me for getting my car fixed before he had time to let me know that the pan wasn't needing to be replaced. Even though I didn't know whether they would contact me or not.
I got a oil change today. I wanted the one on sale $19.95. The worker said he can't pull up the coupon online but if I had AAA it will be 10% discount. When it was done I was charged $37.24. I was so pissed. This is the second time I had a problem with Valvoline. Don't send me no more coupons. I am so done with Valvoline. I will not take my business there no more. BYE.
I went to Valvoline to have an oil change. The oil was leaking after the oil change. I brought this to the attention of Jonathan at Valvoline and he stated it was not leaking. He refused to look at the oil filter and see what was going on. I do not recommend the Cedar Lane in Knoxville, TN branch.
I have a 2006 Lexus IS 250. Stopped at your location 4909 Dixie Hwy around 6:30 for an oil change. The greeting wasn't good because they close at 7:00. I told the young lady that I can come back tomorrow cause I already know what kind of service I'm about to receive. They completed the Job and I don't believe they changed my filter or canister. When I got home my White Lexus had Black hand marks all over the hood and lower bumper. I really wanted to go back the next day but decided not to. I have been a long time customer but I will never go back to that Location.
I have 2 month experience in my own business then I call the Valvoline wholesaler to purchases the lubricant of company. Then they told me they cannot give me the oil of company and they still does not give me the lubricant.
NYS requires all vehicles to be inspected annually. Valvoline is a NYS Certified Inspection Station. I called and was told there was no wait time. I was there in less than 5 minutes. Then 3 customers who wanted oil changes arrived. They were taken ahead of me. I was told it is their policy to take oil changes first, inspections wait. So I said, "I could wait here all day if oil change customers keep coming?" I was told yes. Then I noticed a homemade computer printed sign that stated NYS Inspections are "Truly a service for our oil change customers" I could hardly believe my eyes. I'm sure NYS did not certify them to inspect only oil change customers. Bottom line unless you happen to need an oil change as well (by the way in my experience, they're the most expensive in Western New York for oil changes) or have an entire day to sit at Valvoline go somewhere else.
This station (Valvoline Express Care Cedar Hill) has been owned by three owners, two of which have been great regarding customer service. The third husband and wife team is the latest group who came in and started off by doing a makeover on the station with a fresh coat of paint, new TV's, etc. However the one stark difference was this couple owns several oil change stations in the DFW area and uses a surveillance app on their phones to monitor the station activities. This dynamic here is a recipe for failure compared to the other two owners more hands on approach, always greeting the customers, and owner to customer engagements. There was a notable bland feel from the staff with the staff on the first oil change, then things got remarkably worst on the second.
Last Thursday afternoon, I went in and parked my truck at the rear of the station waiting for someone to greet and inquire about my automotive needs. No staff member came out, so I went in the lounge area with no staff presence there. As I went back to my truck, a second car arrive behind mine, it was then that finally a staff member came out and made a beeline for that car, spoke to the customer, got into the car and drove the car to the front of the station while totally disregarding my presence altogether. Keeping in mind, that as I first approached a staff member was lowering a bay door who in my opinion made eye contact with truck.
I immediately was furious with the lack of attention these staff members were giving me and drove off to report the incident to the Valvoline Express Car corporate office. The owners finally contacted me about the incident and offered a free oil change as an apology. As a long term customer, the whole incident greatly soured my outlook on this oil change station and its owners. It goes to show with all the competition out there how quick a customer can jump ship and move on.
I have gone to Valvoline for years!?! This time they charged me 84.38?!?! They did not do the basics! Check my tires, wipers, signals & my brakes!!! I was not told that there was going to be a charge of 15.00 for extra oil. I had them do an oil flush. I was quoted 24.99 then charged 29.99. I feel, as though, I do not owe this entire bill. They have hired some type of company that is harassing me to pay the entire bill. I want some type of credit. That is all. I will not be going back there ever again!!!!
Never again, talking about excellent customer service so my boyfriend recommended Valvoline for an oil change... we go take my 2007 Mazda CX-7 to Valvoline on Twin Creek Drive, Killeen Texas, we get a high mileage oil change. The guy Charles and Adam complete the oil change, print off a receipt and sends us on our way! Approximately 2 weeks later I go out of town. Come home my oil light flashed. I parked the car. The next morning I go to take my 6 children to school the car is making a extremely loud noise sounding like a tractor so I let my kids walk to school and called Valvoline.
After locating my receipt they noted on the receipt a oil leak was detected yet never once mentioned it to me. It was also noted they added wiper fluid yet it was bone dry. They noted my transmission fluid was ok yet it was bone dry so all the time I'm riding around with no fluids in my car. Now my engine is blown... I called to see if they can at least redo my oil change and tell me where the leak is. The owner Gary says they are not liable for the damage to my car. Get a second opinion in which I called Mazda myself and was told that I should take it back because fluids were never filled yet checked off. So the owner did not want to take ownership for damaging my car. I'm a single mother of 6 who was working in Austin. I now have lost my job due to no transportation! I mentioned lawyer and the owner terminated the conversation and hung up in my face!
For years I have been going to Valvoline for almost every vehicle I have own. If I had to give a time frame I'd say about 17 years. Never really had I ever had a problem with the company except for about 9 years ago when I had them change my transmission fluid... NEVER AGAIN... But anyway, on this particular day store location on Dixie Hwy. in Louisville, Ky. something just wasn't right. I took my Dodge truck in for a oil change and yes I was a few miles overdue but whatever, right. Well, I don't know about anyone else but I guess over the years of repeatedly getting oil changes you become subconsciously aware of how long your oil change should take to complete. Not to mention they never once yelled "got oil pressure" you know after they've supposedly put the oil back in your vehicle. Well yea, that was never mentioned.
Oh, and you now how they yell out "bay1" and so forth... yeah none of that mess was ever mentioned. So after the fact I went home and I asked my neighbor who works on cars if he could tell if my oil had been changed. He immediately looks under the hood and says "oh, they didn't change your oil filter." So I immediately go back up to the store ask the young assistant if they could change my oil filter. He says "well we have cameras that I can rewind back to make sure that everything was done completely and correctly." I said "ok cool." Well, while I'm waiting the young man who supposedly completed my oils change is trying his best to convince me how he did change my filter.
All while another young lady is under my car underground inspecting the filter. She tells me "oh yea, I can see why he thought we didn't change the filter because it has oils all over it." She shows me another oil filter that looks old and worn and said that it was mine. Which was fine but my suspicion was still growing because the assistant hadn't come back out to show me the video. So after that the assistant come out and says "ok she changed your filter so you're good to go." And shuts my truck hood down. The young lady says, "no I didn't change her filter." The assistant then says "well we're not changing it and that's, that." So I say to the young man "well ok where is the video." He says "I don't have it and if you have a problem how I could come back tomorrow and speak to the manager." I said "no I will not because it needs to be addressed today."
The young man tells me "well I'm calling the cops." I thought over a oil filter? I said to the young man "do what you have to do." Well, while I waited I called the customer care and complained to them and they resolved the problem in no time. As I was about to leave the police showed up, the gentleman that he was and told me how he taught his daughters how to do their own oil change and we just had a good ole conversation. I apologize to the cop for the young man calling him for something so simple and how the young man just didn't want to do his job so he bailed out and call the cops to clean his mess.
Anyway, Valvoline customer care sent me down to the neighboring Valvoline to give me a full oil change and showed me the filter that was supposedly had been changed prior. They even told me how all of my fluids were not topped off also. Now isn't that something. Call it gut instinct or suspicions minded, either way I was right.
Valvoline Company Information
- Company Name: