Valvoline Reviews

I had my oil changed in February 2026, staff forgot to put my oil cap back on and all this time the oil has been spewing out onto my engine. I had to call AAA tow to come get my car and when he lifted my hood, the first think he asked me was "who did your last oil change?" He did a thorough check over my car and the problems with my car smoking, stalling, turbo problems etc...was because of the oil cap left off by Valvoline staff during this oil change!!!

My wife received a coupon for Valvoline for an oil change. She took her car to the one on Sheridan Drive In Amherst. They proceeded to check the entire vehicle told my wife that she needed a cabin filter but she told them my husband changes those they showed her the filter and said look how dirty it is the filter was just changed 6 months before and the filter was not dirty it was charcoal because it's a charcoal filter. When reinstalling the filter they left pieces of the filter housing on the floor of the car. It arrived home with my wife with the pieces still on the floor of my car.

You have to pay for services you do not get, false advertising.

Would give it 0 stars if I could, they charged me $60 extra for a service I did not ask for and are refusing to refund me for it. They also gave me regular oil and charged me for synthetic. Horrible service, will never go back.

Went to get my carbon filter change the one they tell you about every time you get an oil change. Told 20 minutes max for wait and to be change. Sat there over 1.5 hours only for the manager to come to my car when they were first going to install to tell me this is not something they do for free. However the managers there don’t mind but the company wants them to charge. I told him I asked before I even pulled in the line and a worker told me yes they could do it and no there would be no charge. The manager said yes that was his mistake. He got it confused with the free services that they do offer?? But they would do it this one time. I handed the filter. He checked the glove box and then went outside my car. Came back checked the glove box again.

Andrew the manager at Valvoline on Eastern and Warm Springs Las Vegas was incredible! Fast, but very detailed. He explained everything to me and went through my vehicle conditions with me as well. Great customer service.

I went this past Saturday 2/28 to get an oil change. The Manager suggested I replace the wiper blades. I asked how much are they? He said I have two options $17.99 and $24.99. I said $17.99 is fine. I pay get an invoice. I was charged $17.99 ea. I expressed to the Manager, "You didn't say each nor did you say they are sold separately." He said, "I'm sorry ma'am," but didn't fix the problem. I left and called customer service, left a message for the area manager. No call as of yesterday. I went back to the store yesterday and another manager offered me $25 off my next oil change. I want my money back for one of the wiper blades because I was not told they were sold separately. I don't need another oil change. Why would I come back again?!

Well, for years, I been going to Coppell location and quit going because of rude managers. Moved to the Irving Valley Ranch location. Noticed that one of the managers that left the Coppell location for is now there Coppell. Decided to leave but today decide to give it a chance that my new location, not sure if she was there this morning but I pull in first bay. I’m the only one waiting. Then after about five minutes. Car started, pulling up into the other lanes 2 to 3 deep. Not a soul came out to greet me and told me to get the other lanes. About 15 minutes later, the cars to my right started, pulling the empty bays, where people are leaving after they got their oil change. Still not a solid acknowledge me. Running out of Valvoline locations to go to or trust.

I came in for a routine oil change with no prior issues. Immediately after the service, my car developed an oil leak due to a damaged oil pan and improperly threaded gasket. I travel for work, and this left me stranded in the Arizona desert. I now have to order parts, drive over an hour to Tucson for repairs, and miss work while covering these costs myself. When I contacted corporate, I was redirected back to the same location. The manager would not speak with me directly. The assistant manager informed me my claim was denied and that they would not even refund the $75 oil change that caused the problem. I would strongly recommend looking elsewhere for service. This experience has been costly, dangerous, stressful and incredibly inconvenient.

My husband and I went for our first Oil Change with Valvoline with our new color and when I get 2 miles down my road and I felt some sticking on my passenger side. Went to drive it home. My husband did in the car that went to take a trip to go see Family and the oil light came on today so we contacted Valvoline and they pulled up not to drive the vehicle any further so we kept it at the house and we are waiting for someone to come look at it but we do not have a vehicle not very happy.

I bought a battery that didn't work. I took it back to them four times. They said it's fine. Had a certified machinic wrote a report how and why it didn't work. They said the manager of this whole area tried to contact me twice. They said tried to contact me twice. The upper management said. No. They said Jose the location manager will call me. They left the dirty work to him. They couldn't even replace a battery after weeks of emailing back and forth. A $200 battery and they wouldn't use the 3 year warranty the invoice says. They are not honest.

I took my car to the 1711 West League City Parkway, League City, TX location nine weeks ago for an oil change and ever since, my car has been leaking oil. I've taken it back up there twice and I had to file a claim to which the area manager, Cameron flat out lied and said that this was being taken care of and he had spoken to me. I had never heard his name until the customer service rep told me when I had to call because no one had reached out to me in over eight days after I filed the claim. I then find out today that the manager of the League City location, Billy, declined my claim saying my car was leaking when I took it in for the original oil change ~ so if that is the case, why did they agree to try to fix it twice after the original oil change? Because IT WAS NOT LEAKING PRIOR.

Well I got a whole case of grease the crimson Valvoline and it set in cabinet then this Summer I seen box all oil soaked so I called them. Told me the stuff too old and bs stuff then looking at it all the ends came off with grease coming out of it. Well will not buy any more stuff from them at least that stuff.

I took my truck in for an oil change. The staff tried to upsell me on everything. Now I’m leaking antifreeze after reading all the other reviews, this place in my opinion is a scam. Read all the reviews for yourself.

We purchased a car battery at Valvoline. The battery had a 3 yr replacement warranty. It failed in 2 yrs. The card would not start. So we brought the battery in and gave them our info. They confirmed our purchase and it was covered. BUT there's a catch. They wanted us to have the car towed in to have them replace the battery. Lol. The tow charge would of been more than buying a new battery. Plus the wait time. Gezz.. So they wouldn't give us a replacement. Nice warranty. I will never go here again. Asking about any warranty coverage before you purchase anything from them. Think about it. If your cars battery is dead, won't take a charge. How can you drive it in? Gezz they know what they are doing. Hoping. Most people won't bother, just walk away and they won't have to cover a warranty. Probably happens often.

I lost over 6 quarts of oil in my F-150 with a 5.0 liter engine at just over 3,000 miles. My truck never burns oil. I called to make a claim and they denied my claim before looking at it because it was over 3,000 miles. Everyone gets an oil change at 5,000 miles not 3,000. Valvoline does suggest at 3,000 miles so they can cover their ass if oil levels aren’t accurate after 3,000 miles. I was denied claim before having it looked at, denied when I went in, denied twice when I called back to customer service. I was hung up on by both people I called and talked to. Save yourself the hassle and get an oil change at a shop!

Groupon offered a deal for a full synthetic oil change for $74. I paid Groupon and printed the voucher and went to my local Valvoline center and they acknowledged that they accept promo. After they got done with my oil change they said I owe an additional $31 because the type of oil that I use is more expensive. In NYS there are laws that protect the consumer whereby they must let the consumer know before they start work and you must sign off that you agree. I plan to sue both parties in small claims court. A disclaimer should of specified which oils would have incurred additional cost, which it did not. Valvoline should had been more reasonable handling my complaint. I will no longer do business or buy products from Valvoline out of principle.

STAY AWAY FROM VALVOLINE OIL CHANGE FACILITIES. Manager and techs in this place are not professionals. I went in with my BMW 535i for an oil change, specifically told the manager, when you drain the old oil, do not use the plug as BMW requires new plug every time an oil change is done. Manager assured me that they not and they know their stuff. Lies. They don’t know anything. They used the same plug and tried to tighten it and stripped the plug. Not the plug is stuck in there and loose leaking oil.

If I could give these thieves zero stars, I would. Jose, their area manager for Reading PA has no customer service skills or cooth whatsoever. His tech, the girl who sat on her phone the whole time, neglected her job responsibilites and did not reset the oil change indicator. My son had his oil changed there in November. Shortly thereafter, the Maintenance Required light came on so we took it to a mechanic for a codes check and systems exam thinking it had to be something else. What they found and put into a detailed report was that the oil tech simply did not reset the oil change indicatior. It cost us $90 to figure out that Valvoline caused this charge.

I have been coming to Valvoline for years but that may change. I recently had both an oil change and supposedly a radiator flush three weeks ago. I was surprised when I came for a tire and fluid check that they charged me $10 when in times past the service was free for long time customers. I was more surprised that they said my oil was a quart low and charged me $25 for one quart. I was more surprised when the attendant told me that my radiator fluid was low and suggested a radiator flush for $179. I told him that I had that service three weeks ago and was charged $129. He said "Really? Then it shouldn't be low". Now I'm wondering if they even did the flush the first time. And what was the price jump another $50. So, I am losing trust in this company and when I lose trust them I am persuaded to take my business elsewhere. I have a Toyota so I may go to the dealership even though it may cost more.

Website says 15 minute oil change. I was there for over 30 minutes. Couldn't find working tubes for Evac. Walking off. One guy pulled the tube out before it took all the old oil back. The other guy had to put it back and to go back to bay 2 to help. More than 1 person had to come up and apologize for having me sit there and forgetting about me. I've been to Valvoline twice. Every time I leave my speed is off and looking at my paper work they gave me said they reset my oil gauge but they DIDNT until I said something about it still saying I need a oil change when he told me I was good to go. So they lied on paper work and no one knew how to do.

Valvoline Instant Oil Change is not what it used to be. I had a terrible experience there recently. During my visit, when the inexperienced (young, untrained, under paid, careless) worker went to open the air filter box with a drill driver, they got three of the four bolts halfway out before stripping the Philips head on the bolts. Even after they were obviously stripped, they just kept at it like it was going to eventually grab. I watched all this from the driver seat. When they finally gave up, they used that same drill driver to try to screw the stripped bolts back in. That didn’t work and they just left the bolts halfway out without saying anything to me. Then, when they said I was ready to leave, I asked if they checked the tires. The answer was no. They also never checked the lights and blinkers like they usually do. I let that slide. I didn’t trust them anyway.

During a single visit, I experienced:

After the oil change, my 2021 Hyundai Palisade began losing oil rapidly. Upon inspection at Gates Auto Family Hyundai in Berea, KY, on 11/13/25, it was determined that the oil was leaking from the oil filter housing due to improper installation and/or a defective product used during Valvoline’s service. The repair required replacement of the oil filter housing and related components, totaling $595 as shown on the attached repair invoice.

I’ve been a loyal Valvoline customer for years with multiple vehicles, but my recent experience at the Goodman Road location in Southaven was unacceptable and extremely disappointing. I brought my F-150 in for a routine oil change, and it was clear that trainees were working on my truck. When they went to check the air filter, one of them was banging on the top of the housing and the hose—something that immediately concerned me. After the service, I drove less than two-tenths of a mile before my truck completely quit.

I brought in my 2018 Ford Mustang ecoboost in to get an oil change on June 17th, 2025. The tech did not drain the old oil out of my car and overfilled my oil by adding oil into the vehicle. This led to over $4000 of damages. The oil leaked into my catalytic converter and fouled out my spark plugs. I put in a claim and to this day I have not been reimbursed for the damages they caused. They tried to force me to drive my car into their shop so they could be the ones in control of what work got done and I refused. They can't even do a basic routine maintenance job without messing it up. Why would I think they could do a repair when they are not a repair shop. I would not suggest this place to anyone. Not only do they do bad work but they also refuse to take ownership over their responsibility when they don't do the right think. Don't walk, run from this terrible place.

My adult, who has autism, went to get a routine oil change and the Valvoline store located on 44075 Ford Road in Canton, Michigan. He has a 2022 Ford Escape with only 34,000 miles. Once there, the technician upcharged him for an additional transmission fluid change, even though the official Ford Service manual says this service is recommended at 150,000 miles! When I traveled back to the store to address this, the tech was rude and the asst manager stood on this being service that "popped up on the computer". I showed him the manual that clearly showed that this was incorrect and he refused to change his mind. I will never go there again, and I do not recommend anyone to get their vehicles serviced at Valvoline, based on their treatment of people with disabilities.

Because of my past experiences with Quick Lubes in our town established before Valvoline, I was afraid. Trey, Christina, Diana, won me over. Giving the company a good reputation in our town. Great experience!

STAY AWAY! They neglected to put oil in my Audi after draining it. My motor is locked up and needs replaced. 6 days and counting with no rental, missed work, nothing done to fix motor, & no apology! Horrible management and ethics!!

A few days ago I took my car to Valvoline for an oil change. I always expect them to try to upsell for manufacturers recommendations or things they might come across but I do not expect them to completely lie about not just one thing wrong but numerous things. So was told skid belts were rusted, oil was sludgy, transmission fluid leaking & the engine oil leaking!? Now if you Google this basically all bad news (gasket etc, etc). They tried to get me to do a radiator flush among other things. Basically they tried to scare me into it. I am married but my husband was not with me. I assume they thought woman by herself an easy target.