Valvoline Reviews

I lost over 6 quarts of oil in my F-150 with a 5.0 liter engine at just over 3,000 miles. My truck never burns oil. I called to make a claim and they denied my claim before looking at it because it was over 3,000 miles. Everyone gets an oil change at 5,000 miles not 3,000. Valvoline does suggest at 3,000 miles so they can cover their ass if oil levels aren’t accurate after 3,000 miles. I was denied claim before having it looked at, denied when I went in, denied twice when I called back to customer service. I was hung up on by both people I called and talked to. Save yourself the hassle and get an oil change at a shop!

Groupon offered a deal for a full synthetic oil change for $74. I paid Groupon and printed the voucher and went to my local Valvoline center and they acknowledged that they accept promo. After they got done with my oil change they said I owe an additional $31 because the type of oil that I use is more expensive. In NYS there are laws that protect the consumer whereby they must let the consumer know before they start work and you must sign off that you agree. I plan to sue both parties in small claims court. A disclaimer should of specified which oils would have incurred additional cost, which it did not. Valvoline should had been more reasonable handling my complaint. I will no longer do business or buy products from Valvoline out of principle.

STAY AWAY FROM VALVOLINE OIL CHANGE FACILITIES. Manager and techs in this place are not professionals. I went in with my BMW 535i for an oil change, specifically told the manager, when you drain the old oil, do not use the plug as BMW requires new plug every time an oil change is done. Manager assured me that they not and they know their stuff. Lies. They don’t know anything. They used the same plug and tried to tighten it and stripped the plug. Not the plug is stuck in there and loose leaking oil.

If I could give these thieves zero stars, I would. Jose, their area manager for Reading PA has no customer service skills or cooth whatsoever. His tech, the girl who sat on her phone the whole time, neglected her job responsibilites and did not reset the oil change indicator. My son had his oil changed there in November. Shortly thereafter, the Maintenance Required light came on so we took it to a mechanic for a codes check and systems exam thinking it had to be something else. What they found and put into a detailed report was that the oil tech simply did not reset the oil change indicatior. It cost us $90 to figure out that Valvoline caused this charge.

I have been coming to Valvoline for years but that may change. I recently had both an oil change and supposedly a radiator flush three weeks ago. I was surprised when I came for a tire and fluid check that they charged me $10 when in times past the service was free for long time customers. I was more surprised that they said my oil was a quart low and charged me $25 for one quart. I was more surprised when the attendant told me that my radiator fluid was low and suggested a radiator flush for $179. I told him that I had that service three weeks ago and was charged $129. He said "Really? Then it shouldn't be low". Now I'm wondering if they even did the flush the first time. And what was the price jump another $50. So, I am losing trust in this company and when I lose trust them I am persuaded to take my business elsewhere. I have a Toyota so I may go to the dealership even though it may cost more.

Worst experience ever getting an oil change. 75th Avenue and Cactus. Peoria Arizona. Did not have my filter. Told me I have to go get one. I did and they did not take off the price of the entire filter. Just a small discount which would have been cheaper with my coupon in which they did not accept either because of the small discount. They said it was a very popular filter but did not have any. Came back with the filter and waited 6 cars behind. Never again. Going elsewhere

Website says 15 minute oil change. I was there for over 30 minutes. Couldn't find working tubes for Evac. Walking off. One guy pulled the tube out before it took all the old oil back. The other guy had to put it back and to go back to bay 2 to help. More than 1 person had to come up and apologize for having me sit there and forgetting about me. I've been to Valvoline twice. Every time I leave my speed is off and looking at my paper work they gave me said they reset my oil gauge but they DIDNT until I said something about it still saying I need a oil change when he told me I was good to go. So they lied on paper work and no one knew how to do.

Valvoline Instant Oil Change is not what it used to be. I had a terrible experience there recently. During my visit, when the inexperienced (young, untrained, under paid, careless) worker went to open the air filter box with a drill driver, they got three of the four bolts halfway out before stripping the Philips head on the bolts. Even after they were obviously stripped, they just kept at it like it was going to eventually grab. I watched all this from the driver seat. When they finally gave up, they used that same drill driver to try to screw the stripped bolts back in. That didn’t work and they just left the bolts halfway out without saying anything to me. Then, when they said I was ready to leave, I asked if they checked the tires. The answer was no. They also never checked the lights and blinkers like they usually do. I let that slide. I didn’t trust them anyway.

During a single visit, I experienced:

After the oil change, my 2021 Hyundai Palisade began losing oil rapidly. Upon inspection at Gates Auto Family Hyundai in Berea, KY, on 11/13/25, it was determined that the oil was leaking from the oil filter housing due to improper installation and/or a defective product used during Valvoline’s service. The repair required replacement of the oil filter housing and related components, totaling $595 as shown on the attached repair invoice.

I’ve been a loyal Valvoline customer for years with multiple vehicles, but my recent experience at the Goodman Road location in Southaven was unacceptable and extremely disappointing. I brought my F-150 in for a routine oil change, and it was clear that trainees were working on my truck. When they went to check the air filter, one of them was banging on the top of the housing and the hose—something that immediately concerned me. After the service, I drove less than two-tenths of a mile before my truck completely quit.

I brought in my 2018 Ford Mustang ecoboost in to get an oil change on June 17th, 2025. The tech did not drain the old oil out of my car and overfilled my oil by adding oil into the vehicle. This led to over $4000 of damages. The oil leaked into my catalytic converter and fouled out my spark plugs. I put in a claim and to this day I have not been reimbursed for the damages they caused. They tried to force me to drive my car into their shop so they could be the ones in control of what work got done and I refused. They can't even do a basic routine maintenance job without messing it up. Why would I think they could do a repair when they are not a repair shop. I would not suggest this place to anyone. Not only do they do bad work but they also refuse to take ownership over their responsibility when they don't do the right think. Don't walk, run from this terrible place.

My adult, who has autism, went to get a routine oil change and the Valvoline store located on 44075 Ford Road in Canton, Michigan. He has a 2022 Ford Escape with only 34,000 miles. Once there, the technician upcharged him for an additional transmission fluid change, even though the official Ford Service manual says this service is recommended at 150,000 miles! When I traveled back to the store to address this, the tech was rude and the asst manager stood on this being service that "popped up on the computer". I showed him the manual that clearly showed that this was incorrect and he refused to change his mind. I will never go there again, and I do not recommend anyone to get their vehicles serviced at Valvoline, based on their treatment of people with disabilities.

STAY AWAY! They neglected to put oil in my Audi after draining it. My motor is locked up and needs replaced. 6 days and counting with no rental, missed work, nothing done to fix motor, & no apology! Horrible management and ethics!!

A few days ago I took my car to Valvoline for an oil change. I always expect them to try to upsell for manufacturers recommendations or things they might come across but I do not expect them to completely lie about not just one thing wrong but numerous things. So was told skid belts were rusted, oil was sludgy, transmission fluid leaking & the engine oil leaking!? Now if you Google this basically all bad news (gasket etc, etc). They tried to get me to do a radiator flush among other things. Basically they tried to scare me into it. I am married but my husband was not with me. I assume they thought woman by herself an easy target.

9-30-25. I go for oil change and go home not even 5 miles from location. Put my 2012 Escalade in the garage. Get up following morning and it's making tapping noise. Oil monitor light wasn't reset. So I call and contact corporate. They in turn call me with store manager on the phone basically saying they did everything by the book and my vehicle was fine when I left and it was. But not even 24hrs I have engine light and tapping noise. But they call me with stop manager on the phone to basically say claim was denied. I expected them to say just take your vehicle to a mechanic and we will go from there. Nope basically said they weren't at fault and that my vehicle code or engine light could happen at any time. Avoid Valvoline oil change. And I notice I'm not the only one with this kind of issue

Worst service ever! You'd be better off changing oil at home than to let this crew work on it. A quick oil change turned into 55 minutes, no tire rotation, they claim my dip-stick on a new 2024 Malibu was broken when I got there? Didn't have my filter in stock AFTER they drained the oil, so I had no choice but to sit and wait as they tried to find a filter. Why would you check inventory before you drain the oil? Anyway, just simply bad service, with no communication on the delays. I had to get out to find someone and ask what is going after sitting in car for 25 minutes.

I had my oil changed on September 20, 2025 at the Valvoline on Coors in Albuquerque, NM. The next day I had oil under my car. Mechanic said drain plug not installed correctly. Called Valvoline and they refused to take responsibility, said they don't remove the plug to get the oil out. Big coincidence that my car has never leaked oil until the day after they serviced it! Their ineptitude cost me over $300.

On Saturday, September 13, I went to Valvoline at 3632 Wheeler Rd in Augusta, GA, to get an oil change. The oil change was completed, and I was on my way in no time. Four days later, I noticed my car was making a strange noise. I immediately took my car to the dealership. The dealership advised me that a faulty oil filter was placed in my car. Vavoline was notified, and they readily accepted the fault. I was impressed with their quick response and willingness to accept responsibility. After it was determined that Valvoline insurance company could not handle the issue, I was referred back to Valvoline customer service. On September 23, I spoke back to Area Manager, Mr. **. I inquired about a rental car so that I could have transportation back and forth to work. Mr. ** advised that Valvoline's policy doesn't allow for them to pay upfront for rental cars. He advised that I would have to pay up front, and they would reimburse me.

My car is now needs to go to a mechanic. This is the first time I ever went to a place like this. After I went here oil splattered all over my driveway under my car when it was started back up and my check engine light came on. Codes P0016 and P0017 appeared. My car was fine. I have maintained my car for the 10 years I've had it since it was new. Always taking it to the dealership. Huge mistake not taking it there is time. Do not recommend Valvoline in Trexlertown. Manager (Manny) acted as if my car just all of a sudden had this issue and it wasn't because of them. Someone obviously screwed up and didn't do something right when I had my car there for the oil change.

The oil change at Valvoline located at 5641 Blackburn Lane in Inver Grove Heights, Minnesota, went well. My car had 2200 miles on the odometer. An individual at the Valvoline station attempted to get me to change the rear differential fluid. He said that Ford recommended that it should be changed every 500 miles!!! Ford actually recommends to change it every 60,000 miles. Be careful, people. Scammers exist all over.

Valvoline does not stand by their work. They inspected the air filter in our car, and when it was reinstalled because they did not have the proper one to replace it with, they did not put it back in properly. This caused the mass air sensor in our car to get dirty and not work properly. The car had to be towed to a shop where they verified that the problem was caused by the improper installation of the air filter. Valvoline refused to help us with this issue that they caused. They do not value their customers or stand by their work. They charge a premium rate for minimal skill. Take your vehicles to someone more experienced and skilled at working on your vehicle. Use someone that will back their work up with supporting their customers.

Valvoline destroyed my motor then lied and said I had blown head gasket to prevent them from taking care of the matter. I had just got the car and got tested with Auto Zone where the only issue I had was my air conditioner needed juiced up then go to Valvoline and the next morning oil was running out the back and front of my vehicle. Took it back to Valvoline where it stayed for 2 days for them to tell me that I had blown head gaskets which was a lie to cover up from getting my car repaired. So don't trust valvoline. Get it tested before dealing with them because I guarantee you that your motor will be destroyed as well. I just got out a nursing facility and family bought the car to help me get back to myself then bam..I'm so mad. I loved my car. It was Pearl White 2910 Buick Lucerne. Beautiful and I'm praying for a class action be bought against them because I know there are way more victims. So let's come together while we are being laughed at..SMH.

Brought my vehicle to the Edina, MN location, where the wrong transmission fluid was put in. I sent a fluid sample for testing, which was promised within 7–14 business days. It has now been over a month with no results. I have been calling daily for updates, yet I receive conflicting information and little to no communication. This lack of accountability and refusal to provide clear answers is unacceptable, and I will be pursuing legal action if this is not resolved immediately.

Went in to have my oil changed in Savage, MN. Been going there for a couple years now. They went to use their so called oil vacuum to drain the oil. I said no I want a traditional oil change from the bottom where you remove the drain plug so all the old drains out and any potential metal filings. As well the plug is magnetic and collects any potential filings and needs to be wiped off.. They said they couldn't do it. Fine I went down the road and had it changed at one of their competitors no problem.. I contacted corporate. They tried to assure me the vacuum removes all the oil. Find that hard to believe as it only reaches a corner of the pan and that's if its done right. Then they tried to say they don't do it if there is any damage to the skid plate, etc. Well there is no damage to my skid plate or anything else. Disappointed to say the least. But I found their competitor down the road to be cheaper and very friendly. So I guess they get our oil changes from now on.

I got an AC recharge. I had cool air beforehand, just not cold and after the recharge I only have warm air. They overcharged it and are refusing to help or refund me. This is the worst experience I have ever had. These are not mechanics. They don't know what they are doing. Don't ever go to a Valvoline, because they will ruin your car. I wasted time and money and no one was actually watching the AC recharge either, I was left alone outside of the bay and no one showed me the gauge to confirm it was at the accurate level. This is poor customer service and not professional at all. Anyone that decides to go to a Valvoline might as well just sell their car beforehand, because you're going to end up having to spend more to fix their mistakes that they don't even take accountability for.

I’ve used this location since I purchased my vehicle. Yesterday when I went for oil change they said they couldn’t get the air filter off as it was over tightened at last change. I showed receipt. Manager said he wasn’t manager in Jan and nothing he could do. Said take it to a garage and have housing replaced at my expense.

Never go here again, twice in 1 day ** guy comes out and jumps another car in front of me with no explanation. Will spread the word of how lousy your attitude is buddy, take your cocky attitude elsewhere.

IF YOU DONT HAVE MONEY TO FIX WHAT THEY BREAK, STAY FAR AWAY! My elderly mom took her brand new vehicle to the Smyrna TN location. It was purchased brand new, SO no other service center has ever touched it. They replaced a return bulb and broke the clips. When she took it to the dealership, they told her the clips were broken. She called Valvoline and they gaslighted her and told her that the service person told her it was broken and that they were putting green tape on it. Lies! My mom would have immediately told him that wouldn't work. This is her first brand new car, she's proud of it.

Just went to the Valvoline in Delmar New York. The 3 employees working there were doing nothing but talking for 20 minutes. I was at the Domino's next door. Went to Valvoline and was told I need an appointment for an inspection even when the inspector was there doing nothing. Corporate confirmed that Valvoline will not do an inspection without an appointment even when nobody is at the store of gas one scheduled for the remainder of the day.