Valvoline Reviews

Valvoline destroyed my motor then lied and said I had blown head gasket to prevent them from taking care of the matter. I had just got the car and got tested with Auto Zone where the only issue I had was my air conditioner needed juiced up then go to Valvoline and the next morning oil was running out the back and front of my vehicle. Took it back to Valvoline where it stayed for 2 days for them to tell me that I had blown head gaskets which was a lie to cover up from getting my car repaired. So don't trust valvoline. Get it tested before dealing with them because I guarantee you that your motor will be destroyed as well. I just got out a nursing facility and family bought the car to help me get back to myself then bam..I'm so mad. I loved my car. It was Pearl White 2910 Buick Lucerne. Beautiful and I'm praying for a class action be bought against them because I know there are way more victims. So let's come together while we are being laughed at..SMH.

Brought my vehicle to the Edina, MN location, where the wrong transmission fluid was put in. I sent a fluid sample for testing, which was promised within 7–14 business days. It has now been over a month with no results. I have been calling daily for updates, yet I receive conflicting information and little to no communication. This lack of accountability and refusal to provide clear answers is unacceptable, and I will be pursuing legal action if this is not resolved immediately.

Went in to have my oil changed in Savage, MN. Been going there for a couple years now. They went to use their so called oil vacuum to drain the oil. I said no I want a traditional oil change from the bottom where you remove the drain plug so all the old drains out and any potential metal filings. As well the plug is magnetic and collects any potential filings and needs to be wiped off.. They said they couldn't do it. Fine I went down the road and had it changed at one of their competitors no problem.. I contacted corporate. They tried to assure me the vacuum removes all the oil. Find that hard to believe as it only reaches a corner of the pan and that's if its done right. Then they tried to say they don't do it if there is any damage to the skid plate, etc. Well there is no damage to my skid plate or anything else. Disappointed to say the least. But I found their competitor down the road to be cheaper and very friendly. So I guess they get our oil changes from now on.

I got an AC recharge. I had cool air beforehand, just not cold and after the recharge I only have warm air. They overcharged it and are refusing to help or refund me. This is the worst experience I have ever had. These are not mechanics. They don't know what they are doing. Don't ever go to a Valvoline, because they will ruin your car. I wasted time and money and no one was actually watching the AC recharge either, I was left alone outside of the bay and no one showed me the gauge to confirm it was at the accurate level. This is poor customer service and not professional at all. Anyone that decides to go to a Valvoline might as well just sell their car beforehand, because you're going to end up having to spend more to fix their mistakes that they don't even take accountability for.

I’ve used this location since I purchased my vehicle. Yesterday when I went for oil change they said they couldn’t get the air filter off as it was over tightened at last change. I showed receipt. Manager said he wasn’t manager in Jan and nothing he could do. Said take it to a garage and have housing replaced at my expense.

Never go here again, twice in 1 day ** guy comes out and jumps another car in front of me with no explanation. Will spread the word of how lousy your attitude is buddy, take your cocky attitude elsewhere.

IF YOU DONT HAVE MONEY TO FIX WHAT THEY BREAK, STAY FAR AWAY! My elderly mom took her brand new vehicle to the Smyrna TN location. It was purchased brand new, SO no other service center has ever touched it. They replaced a return bulb and broke the clips. When she took it to the dealership, they told her the clips were broken. She called Valvoline and they gaslighted her and told her that the service person told her it was broken and that they were putting green tape on it. Lies! My mom would have immediately told him that wouldn't work. This is her first brand new car, she's proud of it.

Just went to the Valvoline in Delmar New York. The 3 employees working there were doing nothing but talking for 20 minutes. I was at the Domino's next door. Went to Valvoline and was told I need an appointment for an inspection even when the inspector was there doing nothing. Corporate confirmed that Valvoline will not do an inspection without an appointment even when nobody is at the store of gas one scheduled for the remainder of the day.

My SUV was serviced by Valvoline Oaklawn and Chicago Heights locations for oil change. Oaklawn was the last location to service my vehicle. I went to Chicago height's location for oil change, and it was found that the Oaklawn location damaged my drainage plug. I was instructed to call to make complaint. During the call they just pointed the finger at each location, I thought it was under an corporate umbrella. They stated they would not take responsibility and was very rude and condescending! I asked to speak to someone higher up. I was told I can try but they do not always respond to request. This company has poor customer service!! I'm so disappointed and dissatisfied!!!!

I came in for an estimate on oil change. That I could barely see and that I noticed that I don't need it. I still have 3,000 mi which my truck showed 92% oil life and they changed it instead of telling me to come back in 3000 miles.

My mom took her 2017 Honda Civic with 67,000 miles on it to 7475 W. Cactus Rd to get an oil change. They told her she had a transmission leak and therefor she took it to dealership and paid $120 and found absolutely no leak. People be careful and always go get a second opinion before you get ripped off! This is very bad business.

I don't know where to start. Ok a deep breath. I'm upset. I get on Groupon to get an oil change from these people. I call a day before and ask do they honor Groupon. Someone told me, "Yes, just come down and we will match the price." I get there. I ask for the oil change. They ask me to pull up the coupon. Just bought the coupon then I showed the guy. He have the nerves to tell me, "It is for the EXPRESS one. Not here." I was piss off. I was already there so I paid 118 what they charge me for the service when it supposed to be 65 dollars so I came out of my pocket close to 200 just for an oil job. Never again. He got me down there to rip me off. How come they don't tell you it's two different place Groupon.

Keep in mind I had Valvoline flush my transmission fluid right before they recommended it to be done. It's been only about 3 months and now I need a whole new transmission. My father and law look and they used the wrong transmission fluid for my vehicle. If they didn't have to right fluid, they should have sent me to the dealership. Now I'm stuck having to get a whole new transmission when I was just trying to keep up maintenance on my car. I'll be going to Ford from now on for oil changes and maintenance.

When I stopped to get my oil changed, they told me it’d be 15 to 25 minutes over an hour later waiting to get in. They seem to have no urgency to get my vehicle in. I will never be back to the one in liberty.

My experience at Valvoline located in Chicago Heights Il, was the absolute worse experience I've ever had. Not only was the staff extremely inexperienced, but they did a poor wheel alignment job and broke my lug nut/bolt off my tire and lied and took no responsibility for the damages caused, by saying my fairly new car came into the shop that way.

Went in for oil change on 06/28/25 in Conyers. They remove my oil and they didn't replace my oil. Could have blown my engine on way home. I have to add oil to take my car back. Having issues getting my money back for my purchase.. Please avoid Valvoline.

Went to get oil change 6-15-2025 Hwy 6 N in Houston, Tx. Went to sit inside while sun beams down. There was only one man. They were working on his car and I was next. They allowed a car that came after me to pull up and get serviced! I then? The guy he claims he didn’t know I was next? Apparently how not it was only me and the guy before me? I told him, "That’s not right!" He said. Well I should’ve stayed in my car. I told him, "It’s too hot." He then said, "Well it’s hot doing oil changes!" I told him, "That’s the job you choose!" This was total wrong coming from a mgr he claims he is! I left and will not be returning. You can bet on that!

I was there today for a battery change and was hoping if I can do also the oil change because I had work after. So I asked one of the employees she was a girl about how much time to get my car fixed because I had work at 3:00 pm. She said, "Take the first line and you will be fine." I was waiting for my turn for almost 45 min or more. Sadly a guy I think he was the manager comes to me and said, "You have to go on reverse and let the other guy goes first." So I was forced to go without changing the battery and get late to work as well, on the other hand that happened to me before.

I took my car to Valvoline on Sepulveda is LA and they put 3 quarts too many of the wrong oil and the engine is now fried. They are so unresponsive but I’m not going to stop. I have consulted with an atty.

Usually do it myself but in middle of relocating and couldn't. They didn't have my filter so gave them a spare I had to not tie up bay while getting one from auto store. Didn't credit me. Didn't reinstall 1/2 the screws on my wind deflector when reinstalling. 8 years of doing it myself and NEVER lost one! Used 0w20 oil without asking me. Stuff is water and leads to increased wear. Should have asked me what oil I wanted. Don't care about manufacturer's mileage requirements. Want my costly car to go awhile after the warranty ends! Oh, and it cost me $100 for something I do in 20 minutes for $35. This place is a joke. Now have to buy a new filter, find new screws, replace the 0w20 oil. Hope they put a new compression gasket on the plug or it WILL leak. Probably didn't have that either! Certainly didn't do it in 15 minutes either. What a joke! Sorry for people who can't change their own oil on their $40 to $50 thousand dollar cars.

DON'T GET ANY TRANSMISSION SERVICES DONE AT VALVOLINE IN HAYDEN IDAHO ON HANLEY AVE. They put the wrong transmission fluid in my car and are refusing to pay for my mechanic repairs that THEY caused! I am suing them! DILON the store manager LIED and said I was told to bring my car in for inspection after it was in the shop and I WAS NEVER TOLD THAT! My car is brand new. They messed up my transmission and are REFUSING to pay for my mechanic fees. I had to pay for their mess up.

I went to Valvoline in Fishkill last week for an oil change. The visit was fine and I even did a nice survey at the assistant manager’s request. Within a few drives after the oil change, the hood of my car flew open on a highway, breaking the supports and bending the fender on both sides. In my years with this car, I have never had an issue like this. I filed a claim with the company hoping that they would do the right thing and take accountability, but they quickly denied the claim and any responsibility. Now I have damage on my car that will be expensive to fix, not to mention that their mistake endangered the wellbeing of myself and my family.

Please Don't Lose Customer Trust—A Loyal Client's Honest Feedback. I’ve been a loyal customer of this Valvoline location 10886 W Charleston Blvd, Las Vegas, NV 89135 for the past four years, consistently bringing my 2011 Honda Pilot in for oil changes. Until recently, I had full trust in the service and never once felt the need to question it. That trust has now been shaken.

It was the worst experience ever. One of the staff members broke my air hose, tried to discuss it with management. He got loud with me and told me to leave the property. Do not spend your money here. Wouldn’t recommend.

Year ago first time went to Valvoline oil change in Grand River Farmington, they sit tool on my front bumper damaged the paint. Last week I went there oil change again, they never clean up oil, leaking oil for few days, mess up my garage floor and drive way, I am not recommended go there. Waste time and caused mess.

I would give zero if I could. They broke my oil plug never told me made up some stupid lie when I went back, "Oh sorry we can't do your oil change." This time the oil plug fell apart. Never told me that so they never changed the oil just dump two quarts in. Then they messed with my brake lights. Screwed that over. End up getting pulled over after work at night thanks. It's never their fault. I should have just come to my mechanic like every other time. Yeah you all think well it's so fast and easy. No it's not worth it. They are like used car salesman.

Kid in the pit cross threaded my drain plug and sank it home with his pneumatic wrench, ruining both the drain plug and my oil pan, cost me an extra $250 in parts and labor at the mechanic's shop. I am in possession of my oil pan (got it from the mechanic), threw it in a solid vice and grabbed a 24 inch pipe wrench, can't move the drain plug. Absolute crap considering the torque specs for the drain plug are at 20 foot lbs, a ridiculously low torque spec. Emailed customer service over 2 weeks ago and have not received any reply, not even a sorry but you're out of luck reply, just nothing. I can understand an 'oops' etc. Everyone makes mistakes but not even willing to entertain the idea they screwed up is concerning at best. Will never go back and tell my story to anyone who will listen.

I was told they were out of the less expensive oil, so I needed to buy a more expensive oil. This has happened to two friends of mine as well. This is a place for oil changes, so I am convinced this was untruthful. Also, after giving me a total to pay, I hand over a $15 coupon, and a labor charge got added suddenly to my total. The cost was the cost. This was very dishonest and negated all but a few dollars of my coupon. I really don't like feeling like I've been taken advantage of. That is how I felt when I left.

I have brought my cars to Valvoline oil changes for years. And I have had no complaints. But I did not take our car this last time. My husband did. He took our Chevy Trex to the Valvoline oil change on Meadow Pond Court, Grove City Ohio 43123. He arrived right before they opened. Once they got him inside they started to fill the paperwork out. They started changing the oil. They took his coupon. And proceeded to finishing everything. During the time he was there another customer arrived, was brought in and was finished way before my husband. The staff gave the reason they could not get windshield fluid open. It took over 45 mins to complete everything. The receipt says everything was checked and or filled. It wasn't. There was no windshield fluid placed in. And the tires still needed air. This was totally the worst service we have ever received. Invoice #**. 3/11/25 8:25 am.. Very disappointed customer.

Went and got a regular schedule oil change at Valvoline on Hwy 58 in Chattanooga Tn at 9am. Around 5pm I notice my car was making a ticking noise so while on my way to take it back to valvoline it started making a knocking noise. Soon as I get there I tell them what my car has been making a these weird knocking noises and they also heard the sound as well. So Hayden the store manager had another guy look under the hood and he instantly started to put oil my my car. I asked why are they putting oil in my car and they stated because it's low and then processed to put another oil filter on my car. So red flag #1 why are you putting oil in my car and a new filter if that was suppose to been done already. Then they proceeded to say I had a small oil leak in the oil pan which if I did it wouldn't have leaked all out in 5hrs.

*** Please take the time to read full review*** Be careful of this location, absolutely terrible service and awful customer service so far. If this is done right and fix, I will update and remove my one star from every review page. Over a month ago I got an oil change from this location, I’ve had countless $200 plus oil changes for my truck done at the Blue Diamond location with perfect service. This is my first time at this location. Tom was completing my oil change, and happened to spill oil. I saw the very ending and did not see how much but my attention was caught when I heard the tech down below yell out “hey you’re spilling a lot of oil”.

Echoing my wife's review. They damaged our car causing it to leak oil and then told us to rent a car whilst they fixed it, promising to reimburse costs. They are now refusing to reimburse and ignoring any of our efforts to contact them. A truly dishonest way to do business and I would recommend going elsewhere.

Staff at the Lighthouse FL location caused damage to my car which created an oil leak. They told us to hire a rental car whilst they fixed it, promising to reimburse costs and are now completely ignoring us and refusing to honor that promise. Am currently in a dispute with them involving my bank and the BBB. Avoid at all costs.

We have several One ton Ram trucks and were sold on the Fleet Advantage service by the Corporate office. We went three times for service at this location. Manager was very helpful. Had one incident where they didn't change the Fuel and Water filter but took it back to be completed. Was a bit of a hassle. My driver comes in off the road and we have to arrange him to come to Dallas for this service. Well we took it in to this location today and after getting the oil changed, they tell us that they can't complete the service, for us to take it to another location. They had 4 mechanics there and they said they were not strong enough to remove the two filters and to take it to another location.

I went to the 20815 Highway N location. After 1 day the Oil indicator was displaying. Upon leaving the office the next day, I noticed a puddle of oil underneath my vehicle. I contacted the 1030 Gessner location since it was close to my job and explained my situation. After a brief inspection, they told me the previous location neglected to replace the oil filter and O-ring. Thanks a million for going above and beyond. My engine could have been damaged on my impending trip!

On a Saturday I brought two late model cars in for oil changes and another in by my daughter on Sunday. They told me both my cars needed new batteries (as well as the car in the bay next to me). On Sunday, my daughter got the same advice but did not purchase their battery. I can only imagine the odds of 4 or of 4 cars batteries having a "dead cell" are astronomical. To top it off, they didn't apply my $15 off coupons. This is at the Green Bay, Monrow Road location. The Manager was my service rep so I sure the whole crew is corrupt.

Save yourself from having a ruined car and TRUST the reviews you are seeing here. All of these people are not wrong. Also, if you call Valvoline to complain, don't assume your complaint has actually gone anywhere or that they have opened a case. You MUST call corporate, tell them to and follow up. The local shop I went to tried to hide this from corporate and probably hoped I would just go away.

This is a very bad review. I was traveling thru Pueblo Co. and stopped at a local location. I went in to have the fuel filter serviced on my truck. They didn't have one in stock. Their customer care said they would give me credit for the new filter since I had to purchase it. I Paid full price for the service and filter they didn't have. Now the manager and customer care are refusing to pay anything towards the cost of the filter they didn't provide. I will never go to any other Valvoline business again. Doesn't matter an independent or corporate. I can't trust their customer service. I didn't ask for much just to at least honor the cost of their filter for over the counter pricing. They don't want talk to anyone, You can't even speak to a person at the location you shopped at.

I visited Valvoline 12/21/24 for an oil change, filter change and rear differential change. Service was performed. After service within the next 2 weeks I kept noticing a noise when turning my vehicle. Never having this issue before. Thinking it was front end I brought it to my mechanic. After testing he told me it was the rear differential. He was not aware I just had it done 2 weeks ago. When mechanic was told he said this is what the noise looks like it’s coming from. There are no other lights/errors with testing. He asked to flush it 3 times to try to get rid of noise as GM suggests. I said yes.

The glove compartment box fell apart after it was improperly installed by your technician after she removed it to change the passenger's air filter, she mentioned not knowing how to put it back, and she did not remember how a plate came loose.

I have initiated a claim with your company. On 1/2/2025, I was charged for another vehicle's oil change (Kia Soul), that oil was placed into my vehicle (Lexus ES), and I have yet to receive my refund. It has been beyond the 5-7 business days. The initial customer care rep - Austin was completely unprofessional and caused an extended delay in my refund. This is unacceptable. I do not fault the young man at Valvoline because it was a mistake. The customer care rep is my entire frustration of how he did not handle my issue appropriately or effectively. I contacted your office again, 1/15/2025 to report not receiving my refund as I stated with Austin on 1/7/2025. I now have to wait again to receive my refund! I will advise my community to not use Valvoline services due to my experience. Terrible.

UNFORTUNATELY my daughter thought this would be a good place to take her car to get her oil changed. They stripped her oil pan, it is now leaking ALL OVER THE DRIVEWAY. Their response was, "Well your car has a lot of miles so that's why this happened. It's not our fault. You should have it looked at." I went through their process and filed a claim. JUST A WASTE OF TIME. They take no responsibility for not understanding the difference between righty tighty and lefty loosy. Mechanic-ing 101, Don't STRIP THE CUSTOMER'S OIL PAN AND BLAME IT ON THE CUSTOMER. DO NOT GO HERE!!!! The manager is arrogant and just as much a tool as the rest of his clowns working there. Valvoline as a company will do NOTHING to stand behind their poor excuses of mechanics.

I don’t understand how these Valvoline instant oil change places are still in business. They lie to customers and refuse to take responsibility for anything they mess up. Please be smart and stay away from Valvoline instant oil change. I had to learn the hard way. Go to a Dealer!! You will be further ahead.

BEWARE!! If I could give zero stars I would but it won't allow me too. My 18 year old son had his oil changed and Valvoline failed to put the cap back on the reservoir for the coolant. My son's car overheated not too long after leaving Valvoline. I contacted them to notify them of the situation. Since then we were having trouble car always needing coolant and what not. Finally took car into shop to find out the head gasket is blown. Now waiting for a call from management. Will keep you all posted on how they are going to handle this situation. We go to a one stop shop that is convenient and we don't even have to step out of our car. We shouldn't have to doublecheck the work. We are not mechanics and are trusting places as big as Valvoline for our cars maintenance. Yes human error no one is perfect. But now to see f they will take responsibility for this.

Nothing good about them. They are untrained and every time I’ve taken my vehicle into them, they’ve done something to my vehicle because they’re careless. First time, the broke off my dipstick and I was responsible for paying the dealer to drill it out. Second, I had them replace bulbs in a truck, and they busted my airbox, third, they destroyed my headlight housings from ever being able to get a bulb in there again. The Housings for said car aren’t manufactured anymore. But they were $1,400 EACH. They said they don’t feel like they should cover the repairs. And this has ALL been done at different locations. RIDICULOUS! Over a span of 3 years!

Valvoline destroyed the engine on my 2023 car with 16k miles and is refusing to pay for the damage. I got my oil changed and two days later my car broke down while I was merging onto the highway. It was so dangerous a state trooper push bumpered me to a safer location. The VW dealership said that my engine and turbo had been severely damaged due to a broken o ring on the oil filter and significant oil leakage, with metal debris seen on the oil filter and throughout my engine. They recommended replacing the entire engine and turbo. I spoke to valvoline and they suggested that I replace the oil, drive a thousand miles and retest the oil for metal debris. They deny that there has been damage to my engine. Furthermore the regional district manager was gaslighting, manipulative, rude and intentionally obscuring - and flat out refused to speak with me (despite being available to the customer service representative) after stranding me with no transportation on Christmas Eve.

On Thursday evening I ask a friend of mine to take my care for an oil change and the service that was provided was just plain disrespectful. Before the car was taken to the shop I called the customer service regarding coupons I saw on the web. But the coupons that I was told would be good wasn’t but what my problem was, is that before my cousin could reach me to go over the new pricing, whatever oil I had in my car was drained out so at that point my friend couldn’t leave after we wasn’t agreed to the new pricing.

Truthfulness is what you lack with your customers...this was the first time I had visited Valvoline. I usually go directly to the dealership when I need an oil change. For one thing, I get a receipt in hand (which is not what I got from you guys). When the cabin air filter was checked and recommended to replace, the guy said it would cost like $12.00. And so I got a new one. However, when the work was completed and I asked for a receipt (especially the info diagnosed as to what my car needed to address in maintenance issues), I was told that I'd get an E-mail of all that. Hardly.

Don't go to any instant oil change locations. The risk does not outweigh the ease of service. The prices are hiked and you're far more likely to get better service and diagnostics from full repair shops. It may be more time consuming - but speed isn't the best consideration when dealing with your vehicle. I didn't listen to that, my knowledge on cars wasn't the best. I went to Valvoline to get my oil changed back in April in hopes of getting my vehicle's oil changed driving by a few times. Had an amazing visit, met several people and left with a hug smile. From then on my vehicle was experiencing several issues and I didn't really know why, so I decided to visit them again as they instructed for some additional work on the car. Things were smooth enough, my issues still persisted but I just figured it might have been due to the colder months and left it at that.

Had oil changed at location. They stated need transmission oil. Changed at 150k. Took in to get transmission oil. Changed within 45 min. Car started shuttering and downshifting. Now I need new transmission.

The technicians were very professional and courteous and did a great job. However, when the lead guy told me he was setting my oil light for 3,000 miles I said the manufacturer recommends every 7-10,000 miles. He gave an explanation as to why it should be every 3,000 miles. I said “no thank you I’d like to stick with what the company that actually manufactured my car suggests”. He set it for 3,000 anyway. I’m sure he was somehow required or encouraged to do that. I am so sick of these now common business practices designed to rob consumers!

148.00 for oil & filter for a vw atlas, I called Volkswagen after my daughter had her oil change at Valvoline, Medford new york, the vw dealership quoted me a price of 109.00 oil &filter. Medford valvoline never even offered her the promotion on the service. Guys never send your wife or daughter to this location, in my eyes they ripped her off.

After receiving an oil change I was given a rebate coupon that amounted to $15. I went to the website mentioned on the coupon and entered all the information requested. This was a rather lengthy process as I had to repeat all the information on my invoice. After I submitted the request the site said to repeat the submission completely with no explanation. I finally tossed the coupon as I believe the process was just to get email addresses for sale to other companies.

Hello. I will not go to another Valvoline for a oil change again, in Sept 2024 I went there for an oil change, I have no oil leaks and my car is still showing "change oil soon", I paid $55.37 for nothing. If any oil was put in it's not quarts, then service attendant then told me that my brakes were out. They were not then or presently just my headlight was out. Service was not the best and then 2 staff members, one of which was working on my vehicle were arguing about his tools being used without his permission, then I was not given a receipt but instead a list of recommendations for vehicle car and even on that my name is misspelled. Now, I have to scrap money together to get another oil change which as a senior citizen as I am (11/1955) that's hard to do. I don't like to put everyone in the same basket but I have to wonder are all the Valvoline service employees this unprofessional, I am very very disappointed in Valvoline service.

On my first visit to the 10th Street Valvoline oil change, a young trainer broke my windshield while changing the wipers. I did not complain since I did not want him to get fired, so I changed it myself. On my second visit, I asked them to replace my air filter, and they told me they did not have the tool. There will not be a 3rd visit.

When I went to get my oil changed, they did not ask me to use my blinkers and brakes. I had to request they check my tires. In the picture below you can see that they made a huge mess that dripped off the bottom of my car onto my garage floor. I hope that is oil. I almost feel like I should go to the dealership and have all my fluids checked. Terrible, scary service.

Greenfield Indiana VALVOLINE is the worst place I ever had my oil changed. I purchased a oil change through Groupon like I always do. I had never purchased on at valvoline before. After working 13hrs I pulled in to get service. One young man named Matthew asked me my information and started reading me the recommendation. I told him that I had already paid for my oil change through Groupon. He scanned the Groupon and told the man under the car to start the oil change. He asked me if I wanted him to check my lights. I said, "Check all that you supposed to with the Groupon."

DO NOT GO HERE... Unless you want to pay $140 for getting your skid plate removed and never put back on. If I could give 0 stars I would. I went to get an oil change and filter replaced. Before I went I was at the mechanic where I still had a skid plate. Went to Valvoline where someone was fumbling around underneath my car (which you can see on a video that I had them show me) and then the next day when I moved my car and went to my mechanic the skid plate was gone.

Valvoline isn't worth it. I have a Hyundai SUV so nothing exotic. Just for the 6 quarts and generic filter they charge me $115. There was no other services done like windshield wipers, air filters, flushes, etc. Just a regular oil change. I couldn't find my 50% off coupon I had & I finally found a $25 off which still put my bill just past $90. I'm done with these crooks.

Oct 5th I took my Jeep Grand Cherokee to Valvoline in Maryville to have the oil changed. It had almost 70,000 miles on it so I told them to change the transmission fluid to (this service was offered the previous time but I didn’t do it. I thought it was something I needed.) Service was completed and off I went.

Valvoline is using the wrong size filters (too small restricting oil flow and restricted oil cleansing) on numerous brands and models. This is causing numerous engines damaged. Read all the complaints.... They use wrong size and then tighten much to tight, so tight they are literally almost impossible to remove. I'm sure they are also too dumb to know enough to lube the gasket with oil before installing it. Then filters are to be hand tightened only!! This place is completely incompetent, they use the wrong filters, Vo88 is the wrong filter for any Ford 4.8 engine, overtightening the drain plugs, leaving loose drain plugs, leaving loose valve stem caps installing using only 3 to 4 threads, wrong tire pressures, trying to sell batteries when existing batteries are fine. Failing to top off fluids, etc, etc. The list goes on and on. This has happened at 3 locations in Las Vegas, and Webster NY that I know of on my vehicles.

Here’s what they did: While changing the oil in my car, I felt a lot of movement. They were really yanking on something. I asked them about it and they said it was normal. When questioned further they admitted having trouble removing the drain plug. Turns out they rounded off the plug using a worn out 12 point socket. Drain plug was replaced. They offered me 10 per cent off on my next oil change. I was not impressed.

We had our truck serviced at Valvoline in Channahon. They damaged the oil cooler line causing all of the oil to leak out. They refuse to accept responsibility or reimburse for damages. Manager hung up on us. Customer service refuses to help.

They ruined my recently purchased 2018 GMC Sierra. After the oil change my truck's check engine light came on and the traction control sensors. Immediately the oil pressure constantly registered between 40 to 80. The truck began to make sounds and pour blue smoke from the exhaust pipe. The company has refused responsibility and blamed my air filter being replaced as the issue. The certificated GMC mechanic stated this was absolutely the fault of Valvoline and the after-market filters they use are cheap and they have been known to put too much pressure on the engine cause damage. I’m looking at piston damage. The company is denying all claims and gaslighting me.

This is the worse place ever. If they mess up your car they will half fix the car. Service sucks and I will never visit this place again. I always thought they were very professional until now. I spoke to several people from headquarters and they just brushed me off.

The location VALVOLINE INSTANT OIL CHANGE 010034---COON RAPIDS NORTHTOWN MANAGER ** 25 Coon Rapids Blvd Coon Rapids, MN. They broke the top of the oil dipstick and despite filing a claim and sending numerous emails they have not even been decent enough to respond. A new dipstick is $30 plus the cost of removing the old one that is not stuck. I will be contacting executive mgmt.

Valvoline, Magnolia NJ, they cracked my oil plug and then tried to say my vehicle plug was leaking. They tried charging me $15 for their mistake. I had to explain I wasn't leaking while waiting and they knew that. WATCH YOURSELVES HERE!!!! SHADY PRACTICES!!

I went to Valvoline on 350 Highway in Raytown Mo on 8/16 to get oil, tires and fluid checked before heading to Branson Mo for the weekend. They were short staffed as usual. Ok I'm not in a big rush. The technician said the oil was fine but air in the tires. Saturday in Branson my oil light comes on. I go to O'Reilly's and the lady working there offered to check the oil only to open the hood oil all the engine and top of the hood because he never put the oil cap back on. I called the manager Lloyd right then and he agreed to meet me Monday morning on his day to fix the problem. Thanks Lloyd.

No stars!! On July 13, 2024 I had my transmission fluid changed at their suggestion. On August 5,2024 I noticed a puddle of transmission fluid on my garage floor. I took my car in and explained what was happening. They checked and said they couldn’t find anything wrong. I had to ask them to check the fluid level. Now 3 days later I noticed it’s leaking again. So I will be going back in again for a problem that only started when they changed my transmission fluid. I am so disappointed and concerned about my transmission.

I've been getting my oil changed at Valvoline in stayton oregon last 4 yrs.. Today July 30th I was still 641 miles from my next oil change. My engine oil viscosity was broken down. Oil was barely brown. This time I changed it today myself. The filter I bought was twice the size as the one I took off and now my engine stopped throttling. I will not risk my engine over a filter or oil that can't even make it the full time it's recommended.

Valvoline sold me an OLD OLD battery as new. that's a FACT, and it caused my starter, connectors, meter, etc, etc to go BAD, putting my car in the shop almost 2 WEEKS, when my car was done, there was over $800 in repairs and the old battery (supposedly 1yr old) EMPLODED ON THE SHOP FLOOR. I have photos of this OLD battery, and my mechanic even wrote on my order about all this damage did to my car, the serial numbers MATCH between old receipt defective battery, PROVING this happened. I WILL GET A REFUND.

During a routine oil change, a in training technician broke a part. The manager apologized and said he would get the part and would call us when he got it in a couple of days. 2 weeks later, we stop by and are told UPS lost it. They would order from manufacturer and call us. Another 2 weeks with no contact, we stop by and the manager isn’t there and they will have him call us. This has been going on for 2 months and we are almost due for another oil change. I can say we won’t be going back there.

I do not recommend taking your vehicle to Valvoline. They forgot to put my oil cap back on the vehicle after the oil change, and they refuse to take responsibility for their mistake. I had to get the oil changed again because the filter surely got dirty while driving around without the cap. And, oil splattered all over my engine bay and chassis, which is a major fire hazard and will cause other parts to wear out from the oil as it dries. I had to get the engine and chassis steam cleaned to remove the mess and risk of fire, and they refuse to reimburse me for this expense.

First, let me say I am completely disgusted with the employees I interacted with. I usually change my oil but the heat was too much and I have been working 12 hours a day. So, I decided to go to my local store to get it changed. I brought along my oil and filter. I arrived at the store and waited patiently in line. After being guided, I explicitly told the employee I had my oil and filter, this was ignored because the next employee started to put a filter that was not the correct fit for my foreign vehicle, and I had to yell out my car to him that I had my filter. I also had to tell him I had my oil again the previous employee did not communicate this. Before all this happened and finding out later that there was incorrect coolant sprayed into my reservoir which is a known no-no by the company. In fact, there's a large article on it.

After transmission fluid change at a Valvoline store in Murfreesboro, the car stopped suddenly in the middle of the highway and we almost had a car accident. The fluid changed was dirty and Valvoline did not assume responsibility.

Never go to Valvoline especially the Chesterfield, MO location. After waiting over two hours for an inspection I had to come back with a new windshield. I arrived back a week later and was directed into the longest line even though I was told prior that I could go to any slot. Then I was promised that the inspector would give me the printout of the passed inspection in between the car he was currently inspecting. This did not happen. So, I went to discuss with manager and was verbally assaulted not only by the manager on staff but each and every employee that was there.

They changed the oil on my daughter's challenger with the wrong oil. And instead of putting an oil treatment in they added something else unapproved. 2 or 3 days later her pistons are messed up. Mechanic says it can be from the wrong oil. The company tried to deny any wrong doing, didn't refund her nor tried to help get her car fixed. Highly don't recommend a company that can't take responsibility for their mistakes.

I Parekh ** changed oil change in January 2024. After that low oil sign come up then abs system get bad. I towed my car twice. Then I took my car good mechanic. He found that Valvoline didn’t put gasket around my oil filter. I complaint it. They don’t want listen. I don’t recommend Valvoline. Please take your car to good oil changer. Give little more money.

We sent our son in for a LOF. He waited over 1 hr and when he got in there the manager, told him the vehicle needed the transmission serviced or it was going to be ruined, the left brake light needed to be replaced as well. He did not know how to respond, as he didn't want the car ruined but he also was unaware we had had ALL the maintenance work done, including the transmission service when we purchased the car 6 months prior. Long story short, he was asked to pull ahead and wait, which he did another 35 mins. Then they brought him in to do the complete service. Except they forgot to replace the brake light as we paid for. We had the transmission fluid recommended by KIA, put in, it was more expensive, it was replaced with a cheaper "generic" transmission fluid. When I phoned to complain, I spoke to 4 different people and was on the phone for over an hour. Still no resolution. So, I decided to write a review and never return again.

We have a 2011 Lexus with only 26000 miles. Last April 13 I took it for an oil change at Valvoline. They had trouble and some delays because they broke something on the oil filter housing. It took some time, but I was assured it was fixed. The invoice didn't reflect any issue. This April 9 I took the car to the Lexus dealership and had the oil changed. They indicated that the filter housing was broken. They replaced it and saved the broken one for me. When I contacted corporate and the local manager (Maple Grove, MN), they refused to reimburse me for the damaged part. He said if it had only been only 6 months, he might have helped me. I emphasized that such a low mileage car doesn't need a change every 6 months. Don't let them touch your low mileage car!

I went to a local Valvoline franchise and my experience was poor. The team was less than professional. After my oil was drained, I was told they were out of filters. That if I went to Autozone and bought one they would install it free of charge. Would have been nice if they had told me before. I ended up spending $52 for my oil to be drained. I called management and was told that included labor. A discount would have been nice. I went to another company and I didn’t even have all the quarts of oil. I will never go back. I spent over $100 for 2 oil changes.

Got a oil change and they put the wrong type of oil in my vehicle and a couple days later my engine is knocking. Upon inspection by a certified mechanic, it was discovered that the wrong type of oil was used during the oil change, resulting in severe damage to the vehicle motor. This has caused significant inconvenience and financial burden for me, as I now have to bear the cost of repairing the damage.

They put the wrong air filter!! Now our car is undriveable!!! Do not got to the on Va Beach Blvd. We had a oil change and within 2 weeks the car started knocking, when we looked at car there was no oil and the air filter was for a Kia and we have a Ford. We have no car now!!

I went in for an oil change and a trans flush, while I was there the tech told me my license plate lights weren't working and offered to change them for 12 or 14$ something like that, wasn't much and I said sure, do it. Well a few days later I get pulled over for no license plate lights and get a citation, along w court appearance. I contacted the manager of the Valvoline in question and he said he was going to review video of my visit and get back w me, he never did, so I called him and sure enough he informed me that this service was never performed, but I was charged for it and I paid for it.

On 4/1 I was overcharged and treated poorly at the Union Cemetery Rd, Cincinnati, OH 45249. I filed a complaint at 7 pm. Took 4 days to reach the Area Manager. Agreed for refund on 4/4. Nothing posted to credit card. I called 4/8 and told they mailed me a check, but they didn't update my address. I went over this with them on the phone with the Area manager. I told them I'd wait until 4/12 then I'm escalating. Still no check. The customer support is terrible. One person called me at 9:45 pm and woke me up. Two representatives asked me for my number for the Area Manager to call. He never did. He calls through their 800 # as he needs them on the line to process the decision. Not only was I treated poorly at the location and yelled at on the phone by that manager who refused to give me a refund, the customer support is HORRIBLE!!!!

My 2019 Toyota RAV4 with 50,000 miles and no previous issues now needs a new engine after a routine oil change at Valvoline. Long story short, they ruined my engine and now will not give me contact information of someone who can help. Worst experience EVER!!

I just came from an oil change for a Volvo XC , they broke both my headlights so they didn’t attach correctly then used a fresh zip tie to hold my lights on. Then he asked if he could drill in it to make sure it attaches correctly which seemed odd when the lights were fine before I drove into the place. Do not use Valvoline for an oil change. They don’t know the cars or how the oil change should be done.. I’m so pissed!!

Simple oil change. The tech forgot to reattach half of the plastic clips that hold the engine splash guard in place. I was driving on the highway when it suddenly came down and was dragging along the road. It was noisy and startling because I had no idea what was happening to my car on the highway.

I waited 3 hours for this "Instant oil change". While waiting I saw 4 other cars be serviced while I continued to wait. Because they chose the wrong lane for me. I couldn't move because of the line behind me. The workers could have asked everyone to back up so they could do the right thing and take care of the customer that had been in line waiting for 3 hours. Because apparently I like punishment I bought wipers. The guy was finally asking me to pull out and leave but the wipers I bought were still in the packaging sitting on my car. He finally notices and grabs the wipers and hands them to me asking if I want them IN the car.

Valvoline has some of the worst customer service I have ever seen. The first store that I went to for an inspection told me that the person that does their inspections was getting ready to leave early and was not willing to do the inspection at 2 pm. They also told me that there was no one else trained to do inspections.

I brought my car to Valvoline for quick oil change. 30 days later oil filter found collapsed and twisted with absolutely no oil in car! Spent 2 grand in repairs and now need new engine and they won’t take responsibility of damage. Have had 3rd party show them damage and manager says they did nothing wrong trying to say engine was already failing. Car had no lights on dash, no oil leakage, no noises, no smoke before they touched car. All of that would have been a sign if those things happened before but they did not happen. Now my car is damaged with 5 yr loan left. I will bring this to court if needed.

My vehicle entered the Valvoline Instant Oil Change facility at 5520 Bethelview Road in Cumming, Georgia, on 7/29/23. An oil change was completed. Upon returning home, the vehicle was leaking oil. Finally got back to the facility on 9/10/23 and the service tech stripped out the threads of the oil pan and threw the OEM drain plug into the garbage and sent me out the door suggesting "everything was good". There was no disclosure about the oil pan, oil pan threads, or drain plug.

I had an oil change completed on my vehicle by Valvoline Instant Oil Change. Four days later, while driving the car, it started running extremely rough and my check engine light came on. I pulled over and found that the oil cap was off my engine and sitting near the radiator. I checked my dipstick for the oil level, and none registered. Once home, I called my repair shop about the issue. They advised to call Valvoline and file a claim, as apparently they didn't do something correctly during the oil change service to cause the oil loss. I spoke the shop manager (Josiah), who came to my home to look at the car. We discussed the issue and the fact that it appears his worker didn't get the oil cap back on properly, to which he eventually agreed. He then insisted that his area manager be allowed to come look at the car, which I agreed to.

I have gone for service to Valvoline at 3500 N. Federal Highway in Lighthouse Point, FL for many years. My last service date of December 28 was my last. I will never go back again. When I was there this last time, with only one car behind me, I could assess that the girl who was servicing me was extremely rushed. She was moving very quickly the whole time. When she showed me the dipstick, it was like the speed of light (I hardly saw it). With the same speed, she put it back, and said you need coolant, and we are out. That was it. I immediately responded with what do I do? The attendant at the computer said I can come back. I asked when? I was told later that day or the next.

The Hood River store did a bad radiator service that cost me my engine. I filed a claim in their customer service dept., then to the store manager, then to area manager, all denied my claim. My truck was my work truck, transportation and livelihood. Valvoline's lack of responsibility cost me my truck and months of pay. I had to buy another truck, and even though Valvoline treated me like garbage, I decided to give them another chance today. I took my new truck there for a license plate light bulb, they broke off the cover because they didn't know what they were doing and tried to cover it up and told me they were out of that light bulb and to go to the closet auto part store and tell them to do it.

12/15/2023 at 10:40am I received a call from Brodie Barrick regarding my claim. He stated that the process on investigation of claim is the store manager, and the area manager (himself) will be the deciding factor of either approving or denying a claim. He stated that customercare@valvoline.com doesn’t have any decision making and only are there to assist on gathering the information.

Pulled up to the building in front of bay 1, got out of my car and asked one of the workers how they were doing. He walked by me like I wasn't even standing there. As he looked at my car (low to the ground) the manager of the shop told me they're not responsible for any damage. Didn't greet me. Got an instant attitude, just like the worker gave me. I said I've been coming here since the shop was new and it should be fine. All he did was look at me. I wanted to see the technician pull my car to the bay since I told they were not responsible for damage. Then was "told" as in "I can't have you stand there". Need to stand between the red bollards. So I did.

I went for My first transmission service. I had never had that done before and had to ask all of the questions. I asked about My serpentine belt and the technician said it would be addressed at the end. They seemed like I was bothering them. There were three other empty stalls; however, a car pulled in behind Me, to make Me feel rushed, fairly early on. To make matters worse, their headlights were on. This wasn’t a newer vehicle and their headlights needed to be off anyway. There needs to be something in place that requires the headlights to be turned off when there is car in front, after all, I’m “waiting in My car”.

I went to Valvoline for an oil change and change some air filters in the same area where I work out of convenience when I get out of work. I tell you that in the past I didn’t have them check the air on my tires because in two other changes they didn’t put back my valve stem caps. Why the manager was talking to me the young kid started on my tires I forgot to tell them not to do so. After all was done I went back home and when I got here my wife noticed the caps were missing once again. I got so upset because I know this kid put them in his pocket just because they were the stainless steel with pressure indicator.

They sent my wife around to find a oil filter after another center sent her there because the other center in Kissimmee didn't have synthetic oil, really? It's like going to KFC and they say, "We don't have chicken..." I called corporate... they gave me a 50 % coupon which they did not honor. Worst company. Better off going elsewhere. They Bait and switch all day long. Ripoff company... untrustworthy. Called back Benjiman at corporate. He said, "Nothing we can do..." Horrible taking advantage of a woman. I said I want my original oil back in my car and they wouldn't do it. I'll be going elsewhere obviously.

Just went to Valvoline Instant Oil Change on 42nd Ave in New Hope MN, the service was excellent. The staff was polite and I sat in the car during the change. Very convenient. The bill was a little higher than I'm used to for an oil change, but it was worth the fast and convenient service. I'll be going back. Thanks for reading.

My grandson took a recently purchased vehicle to a Nampa ID location to ensure the fluids were checked out and an oil change was performed. The employee accidentally overtightened the oil filter which crushed the oil filter and destroyed the housing. After alerting Valvoline of the issue he took the car to AMCO who confirmed in writing the damage occurred due to over tightening the oil filter. We provided all of the information to Valvoline who then denied the claim. After emailing, several calls, and my last attempt to rectifying the issue. Valvoline said they were not responsible and will not reimburse the $900 damage they created. We as a family have used them for years but no longer will. Sad that a company does not admit mistakes can be made.

We went for an oil change and the guy doing the oil change put on the work order that he also checked all 4 tires, which was a lie, he didn’t check all 4. He pulled the valve stem off of one of the tires and didn’t mention anything about it nor made an effort to put it back on properly. The tire ended up popping on the highway and before going to this place the tires on the vehicle were fine but this guy seemed to have pulled it off which messed up the stem of it and therefore the tire blew on the highway and something bad could of happened. We then called the place to explain the situation where we were then told it wasn’t their fault and the owner repeatedly said whatever and he doesn’t care. Very unprofessional behavior place. He could have very well took the blame as it was his tech's fault for saying one thing but doing another.

The Valvoline in Raytown Missouri is horrible. I went there for a simple oil change but left with a stripped oil drain plug. The manager was VERY rude and unprofessional. They told me that they would contact me after they looked up some local shops to repair my vehicle. I didnt hear from them for a month and that's only after I called corporate about 6 times. They are HORRIBLE.

I’ve come here four times now to get my Oil changed, each time it’s a friendly experience! Kind workers who explain and answer all your questions, have a friendly conversation when they have the time, and genuinely care about your car and how you’re serviced here. (If you’re lucky enough to be there when he’s there ask for Micah.)

I went to Valvoline on May 3, 2023 and was advise to change my windshield wipers. The ones I had was ok, but they claim they were getting bad. After my oil change and installing of one windshield wiper and unable to change the passenger side due to the employee was unable to install, I settled with the one for the driver side. Today July 18, 2023, I ran my errands and ready to head home and then the sky open up with rain and I turn on my windshield wipers and one of the them came off and I heard the scraping of my windshield. I immediately shut it off and got out the car and notice the windshield wiper was broken from the clip. I had no windshield wiper so I drove in the rain with rain pouring peeking through the heavy drops of rain on my windshield to come back to the Springfield, New Jersey location and showed them my receipt and showed them the broken wiper.

Jeremy of Valvoline of Elmsford. Exceptional work ethic, well-mannered, fast, competent, and incredibly helpful. He checked the air filters, the tires and refilled the windshield fluid and tires. It was the end of the day, the heat was breaking records and yet Jeremy was so attentive and kind.

I am compelled to share my profoundly disappointing experience at Valvoline Instant Oil Change, located at 4365 Genesee Ave, to warn fellow potential customers about the unprofessional conduct and deliberate mistreatment I encountered. On Tuesday, July 11, 2023, I arrived at the shop a little after 4 p.m., ready to get my oil changed. I found myself next in line behind a car already being serviced. Patiently, I waited for over 30 minutes without any updates or progress. Concerned about the delay, I approached the attendant assigned to aisle 2, a Hispanic gentleman with a small built and thin mustache, to inquire about the situation. To my surprise, his response was not only rude but seemingly intentional in an attempt to provoke my frustration. He curtly replied, “He is the next one leaving!” This initial encounter left me feeling disrespected and undervalued as a customer.

Absolutely a trash company that are willing to ruin someone’s vehicle, then not pay for their mistakes, just so they can pad their balance sheets. They never put any oil back in my car and the engine seized, yet, they are still refusing to pay for the damages.

I AM BEGGING YOU FOR YOUR OWN SAKE AVOID VALVOLINE AT ALL COSTS!!! After an oil change at Charlotte South End, at 2401 South Boulevard, NC 28203 my car broke down on the highway shortly after and the engine started smoking. I then tried to handle this issue through the company, and it has so far been unsuccessful. After my car broke down, I had to both pay to get my car towed home and pay for a mechanic to come to find the issue. Additionally, my job consists of traveling about 75% of the time and it has put me in a real hole, considering everyday bills do not care if the situation was created by no fault of your own.

Updated on 7/12/2023: After I posted on June 29, it took three weeks to hear anything back. Valvoline "denies responsibility" because the bolt on my tire was already broken when I went to a shop to get my tire repaired. After getting a tire rotation at Valvoline a month before, my tire went flat. I called AAA to change my flat. The technician had a great deal of trouble getting one of the lug nuts off. The bolt broke. I brought it to the repair shop the next day and was charged $300 to fix the bolt. The reason it was so different to get off was because it was cross threaded when Valvoline did the rotation. Valvoline just told me they didn’t break the bolt. The person that changed my flat did it.

I am having an awful experience with Valvoline in Allentown off Hamilton Street. I had my tires rotated on June 5th at Valvoline and later when I took my vehicle to my mechanic, they told me that all all 4 tires were loose, all 20 studs need to be replaced, and the control arm is damaged from the tire banging around. My mechanic said that I am really lucky and that the consequences could have been catastrophic. Apparently Valvoline recorded me, without my permission, letting me know that one lug nut was stripped during the tire rotation. They blamed me for not taking it to the mechanic immediately even though I limited my driving and had it addressed within 2.5 weeks. Valvoline is refusing to take any responsibility for an issue that could have easily resulted in fatality. I really don't care about the cost of the fix.. I am horrified by this simple error and their lack of owning responsibility.

went to Valvoline and expressed my concern. I inquired about valvoline using nylon coated sockets to avoid this issue. The area director advised that they do not use those and can't help if things get scratched. I followed up with "so everyone is subject to wheel damage when getting a tire rotation." He firmly voiced that "there is no one else you can email or call because this is a franchise and we will not be fixing your rims."

THEY DAMAGED MY CAR! I brought my car in for an oil change and they damaged my oil pan because they over-torqued the oil plug. They even documented the damage on the invoice, but when I filed a complaint and presented the evidence, Valvoline denied my claim. They didn’t even contact me to tell me they denied it. I had to call them and ask them why. When I finally did get a hold of them, they told me there was a video but couldn’t show it to me because of “trade secrets”. Valvoline told me that the video recorded the technician acknowledging that they torqued it incorrectly and yet they still denied my claim! This whole process has been terrible. Take your vehicle anywhere but Valvoline!

We have used Valvoline for our oil changes for years, last year our truck had a blown head gasket and we installed a replacement motor only to have engine issues again after an oil change. When we took it to the shop we were told to either get yet another engine or have extensive motor work done. Once taken apart the shop informed us that the cause of our problems was a wrong filter installed. After contacting Valvoline our claim was denied even though we had mechanic statements. The response from the adjuster was: "I install 100s of these every day". My response to that was: "maybe so, however, how many customers with engine issues are actually putting 2 and 2 together and are unaware that the wrong filter can cause serious engine problems." I Googled and there are quiet a few. I will continue to make people aware.

On Saturday, May 13, 2023 I went to Valvoline for a "routine" oil change. Upon entering the bay I was told that per the mileage on my 2020 Dodge Ram I was due for a radiator flush. I authorized the work to be done on my vehicle. On Sunday, May 14, 2023 I noticed that there was leakage coming from the front of my vehicle underneath. Upon further inspection I decided to take it back to the company. Upon arrival my vehicle was inspected and the manager stated "yes, that there was a little spillage but unable to determine where it was coming from." In addition, I was told by the manager to file a complaint with the company and given a telephone number to call. They also found it necessary to refill my coolant tank again due to the level and leaking. Because it was after business hours I called the number to make my claim the next day. I was put on hold, transferred and then put on hold again.

It’s three weeks after I got my oil change and I notice my car making strange sounds. Not being a car maintenance guru, I initially chalk it up to needing a tune-up. My fiancé gets in the car and notices the noise and pops the hood and sees that the hose connecting the engine to the air filter is not attached. The engine has been sucking in debris, dirt, and hot air since I got the oil change three weeks prior. When I got the oil change at Valvoline in Polaris, the staff seemed more about having a good time than giving good service. They weren’t paying attention to what they were doing, and they completely botched a simple procedure as a result.

Not only did I not receive the services I paid for, they damaged my car and refused to compensate me to have it returned to its pre-Valvoline condition. The manager told me that I am, "just one person," and he is, "not concerned about losing my business." His name is Adelfi. The location is Robert Street in West St. Paul. Please avoid this company. This is how they treat their clients.

Wow. Leander, TX location. Avoid this place! Can't speak for all of the employees, but when my Wife took her car there, they apparently like to play the game of getting her to commit to additional charges, and even adding/charging additional services that were never even discussed (fuel system maintenance, air filter, etc) - all without discussing pricing until they take your card, charge you, then give the card back and wave you out of the garage - and won't give you a receipt until you stop and ask for one!

Bought new front and back wipers on 12/9/22 and went back on 1/3/23 in a rain storm because one of the wipers was smudging the windshield on the down stroke. Asked to have it replaced and William could not see the smudge occurring when I tried the wiper fluid. I asked him twice to take the car out in the rain and he will see it. Received no response to this. I then asked for my receipt back and told him I would call Valvoline and he said if that is my attitude then go. At no time did I have an attitude or raise my voice. I guess he was having a bad day.

This company is without doubt the worst oil change company I have ever dealt with. One guy was trying to manage 3 working bays with a bunch of trainees trying to perform; logging customers in, trying to sell customers a bunch of add on services, people under the cars draining oil, and people trying to fill engine oil. Meanwhile, none of the work is being done properly. The person who tried to check me in couldn't figure out how to and after several minutes another person came by and logged my car in in 1 minute. BTW - This vehicle had been to this site several times already.

Okay... Starting with a direct shout-out to Everett, Broderick, and Michael!!! I have been a Jiffy Lube customer since getting my first license to drive in 1979. I'm a 100% Valvoline convert SPECIFICALLY due to the exceptional treatment and service I received from these gentlemen. True, "drive in" is awesome, and the place was spotlessly clean, but these men put passion into their jobs; literally (not just blowing smoke here) going above and beyond to make sure I understood the process, I was educated when there was something I didn't understand and was provided with numerous personal touches (friendly communication, recommendations for optimal care of my car and humor; a huge bonus)!

Unadvertised shortage of inspectors in Rochester, NY. Only two locations offering State Inspection as of 11/5/2022 - 2472 Monroe Ave Brighton, NY 14618 and 654 East Ridge Road, Irondequoit, NY 14621. I arrived at my local Valvoline 30 mins. before opening - waited to have my car serviced. Pull through the garage and was informed that this location wasn't doing vehicle inspections and that only two locations were doing inspections in the Rochester, NY area. Note: this has not been the case in years past.

IMPORTANT - DO NOT GO TO VAVOLINE AT 41 & BAY ROAD! SAVE YOUR CAR, YOUR MONEY, AND YOUR TIME!!! Went there for a simple oil change and not only did they over fill the oil causing damage to spark plugs, but they also knocked two hoses off checking the air filter causing an imbalance in the fuel mixture which resulted in nearly $500 in repairs. I immediately returned when the engine light when on and the engine was malfunctioning and the employees refused to look under the hood or check their work. The area manager admitted video tapes show their staffs' incompetence but they are still refusing to pay the repair bills. THIS IS A HIGHLY UNETHICAL, UNPROFESSIONAL BUSINESS THAT CARES NOTHING FOR THEIR CUSTOMERS AND LACKS ANY LEVEL OF INTEGRITY OR MORAL FIBER. STAY AWAY!!!

I went to the Valvoline at the 300 Peasant Grove address in Mount Juliet and the invoice showed that they had checked the coolant and when I checked none was in it. Almost ruined my engine. I am very disgruntled.

Went to Valvoline for a synthetic oil change and that's all they did besides fill washer fluid...did not check tires, wipers, air filter, none of my fluids. Oh and they checked my lights. Guess they were bored while we sat in line for over a hour.

Took our van in for an oil change and engine head ended up cracked. Contacted corporate filed a claim. Only to be told that corporate has no authority over each franchise (so what is corporate for). Had our vehicle taken to another repair shop whose findings concurred that it was caused by Valvoline.

3464 Midway Dr. San Diego, CA 92110 (619) 226-4111. I had been to another location (Mission Gorge, San Diego) and they did my oil change just fine. They struggled with the drain cap coming off and it sounded like they were literally tearing up the underside of my car. I had been getting oil changes before at Midas and they never said anything about the cap going bad and needing to replace it. At first I thought they were just being kind, because they claimed "we replaced it for free." Knowing what I know now about the scam I experienced at another location, I question if they didnt do damage or played the "we'll help you now so you'll trust us when we con you later game." However, whatever it was, it does not take away the scam they 100% pulled on me TWICE.

I drive up to Valvoline instant oil change In Lancaster Pennsylvania on Columbia Ave and was told I could not use coupon for synthetic oil change due to having a Volkswagen Jetta. They stated that it was a European car. That should not have mattered synthetic oil is what they use so why I could not use my coupon? I will never go back.

In the past I have had good experiences, until the last oil/filter change at Valvoline. Four days prior I had $1,500.00 in front end work done on my vehicle which included Serpentine Belt, Belt Tensioner and Idler Pulley replacement. I was standing outside the bay door and witnessed all that was done at the Valvoline Store Location in Murfreesboro, TN. After the tech finished changing the oil and filter he sprayed a liquid solution all underneath my SUV which included around the idler pulley and serpentine belt. In discussing the matter with the manager at the store location, I was told they use a "Dawn" soap and water solution to clean all around where the oil drains.

I took my car for oil change to Valvoline in Santa Monica yesterday. I called the shop prior to my arrival and asked for the cost of oil change, which was lower that I charged at the end. I offered a $10 coupon and so I proceeded to the shop. I sat in my car and there was no waiting and immediately they began working in my vehicle. After my information was paced in computer, the show began with announcing every part that was tested (Like in Army!!) by a worker and response by another worker by loud response. I could see the computer screen and numerous check marks introduced in seconds!!.

I received an oil change on my vehicle and when I got home, I realized the scrape plate was not fully attached. I called the store and the man was very respectful, kind, and CAME TO MY HOME WITHIN THE HOUR and secured it in place. We are all human and no one is perfect. When a mistake happens, how it is handled is the true reflection of a company's culture. I will never use another company. They have my business for good!

Valvoline paid for my repairs.

Justin ** is AMAZING!!! He was so knowledgeable about my vehicle. He found several issues that needed to be addressed and gave A LOT of good wisdom on maintenance. Could not have been happier, I felt blessed!!!

We had an oil change performed last fall in Cape Coral Fl and after experiencing some issues another shop found that a check valve was not put back in with the filter which created low oil pressure and has now ruined the engine. Valvoline has denied responsibility even after an employee admitted that the service tech had been let go because of other mistakes. Now I am forced to take legal action.

I came just now from Valvoline & Summerlin & Charleston branch inside the Canyon Pointe compound for a quick Oil change. And am always impress and happy with this very particular Branch. Even though that they rotate their people and so you will meet different crews every time to come back for their services. The people here are awesomely great. Today (03.28.2022), Cody is the exceptional person that told me, I don't have to have oil change yet for I still have almost 3k of mileage before my next service from them. Awesome people! Saves me money especially in this dire time. May your goodness guys return back to you a thousand folds. Thanks a lot Cody!

I selected Valvoline Instant Oil Change for the convenient location (Veterans Highway, Millersville Maryland) and decent service in years past at other locations. I noticed that the technician at the Millersville location was using the synthetic blend pump when I had paid for the full synthetic product. When I asked him if that was full synthetic, he replied, "is that what you wanted?" I said yes and pointed him to the computer screen. He stared at the screen for 3 seconds and yelled down to the pit "drain that oil". The technician never uttered one word to me about what had just happened. The manager in the office was also aware, but did not make an effort to talk to me. I expressed the in my online survey and a representative was shocked that the had happened and apologized profusely. She said it would be elevated up the management chain for further action or evaluation. That was 3 weeks ago, and I never heard anything from Valvoline.

They changed the oil. While doing so they had to remove the splash guard to get to the oil filter. While reconnecting it they stripped six of the ten fasteners and within a week the back part of the splash guard was hanging to the ground after the stripped fasteners fell out. It cost one hour shop labor for a mechanic to extract the broken fasteners and replace them. They also used the wrong grade of oil for my car, too high of a viscosity. Didn't cause any damage but made the engine run a few degrees hotter than it would have had they used the correct grade, and I had to have it changed again in less than 200 miles. Total waste of money.

I am overly satisfied with the quality and very attentive staff. They check the car, inform IN DETAIL what's needed...NO PRESSURE...Then finish up and you are on your way. No surprises and the guys at the Mansfield Rd location are whew.

I came in to the Fairfield location for an oil change, and wow, what an absolute nightmare of an experience I had. The manager Benjamin was incredibly rude and condescending the entire time I was talking to him. The staff there is untrained and completely incompetent. Before working on my car, the “certified technician“ said out loud, ”I‘ve never worked on a Subaru before,” before completely botching a simple oil change and emptying my oil. I drove out of there having no idea that they didn’t even add new oil. My car then began to stall and sputter. I had to get an emergency diagnostic at Dan Perkins, as I was too far away to go back to Valvoline. I legitimately thought my car was going to break down. Welp, it turns out that when valvoline changed my oil, they hadn’t refilled it at all.

This is the site in Willamette/West Linn OR. They left the oil cap off and oil was all over my engine, there was barely any oil left by the time I got to a dealership. Rude employees! I don’t recommend!

Valvoline overcharged me and won’t even reach out. I went to Valvoline for full synthetic oil change. I paid $49.50 for a Groupon that was labeled full synthetic oil change. I gave them my coupon and they had the nerve to tell me that $49.50 only covers the oil. Their oil cost 9.99 anyway, does that make any sense at all. I ended up paying over $130 because they already started on my car. I would have went to Midas or take 5 before I ever go back here. They ripped me off and charged me double. What was the point of the coupon.

I love how quick the service is. Even waiting in line isn’t painful. And they do all the extra things I hate doing or would neglect: air in tires, wiper fluid, change wipers if needed (they sell wipers), check all lights, check filters, etc, all while sitting in my own car! 4 out of 5 because it I find it very expensive for a simple oil change. I keep going because that’s how much I hate doing these things. If you don’t mind the cost, it’s fast and easy. Highly recommend.

My wife took her vehicle in to get an oil change at the Whitman Ln location (8/2/21) and the service tech there botched the oil change. My wife's car lost 6 quarts of oil within a couple days and the engine was making a ticking sound and the check engine light was ON. When she told me about it I went out there to check and found the gasket on the oil filter was broken causing the oil to leak like a massive hemorrhage. Luckily, I had a gasket and oil available to fix it.

Let me first be honest and say that I have been going to Valvoline for years and no issues. A little pricey but worth it because it is in and out, at least with my experiences for years. My wife, kids and I have been going for years and—with no issues. However, on a Friday, June 11, 2021, I went to the West Hartford, CT Valvoline and did the third oil change on my 2003 Dodge Dakota since I owned it late last year 2020. I left to Rohde Island on a trip with my wife and kids for her birthday. I came back Sunday and went to work that whole week. On Tuesday, June 22, as I jumped on the highway, my car began leaking oil and I pulled over to the side. I called Geico and car was tow home.

This is the 3rd time I've been to Union Cemetery Road Valvoline and had my oil changed in the same car. The 3rd time I went there I had all 3 receipts and said I'd like it for same price I've always gotten it for. The manager at that store was so rude and had such an attitude with me when he asked me why I received this price and if I didn't have a coupon on me they will not give me this price. It was close to closing time and he was obviously was not wanting to wait on me. I could of easily pulled it up on my phone but I do not want someone like that working on my car. Lord knows the kind of quality I'd be getting! I will never go to the Valvoline on Union Cemetery Road ever again! What horrible customer service from their manager of all people!

Stay away from this place. I called 5 times and nobody answered the phone. What are they doing, sitting on their **? It's a waste of time. I have never had to call a place like this 5 times. The person who is supposed to answer the phone should not be working there. This is the location in Norman, Oklahoma. There are better places to get your oil changed at!! This place doesn't deserve one star.

This is my experience at the Valvoline in Perry Hall, MD. Arrived around 4:30, two other vehicles. One in bay 1 and one in bay 2, I was in bay 3. Seems like one guy is doing all the work below, while one guy does all the computer stuff and getting things set up. One other guy up top wandering around like he has no idea what he is doing. Guy below asking for flashlight and other tools from the wandering guy. 5:06 still waiting for oil. Eric (computer/manager guy?) said that they are “set up for a slow pace, not 3 or 4 vehicles. We don’t use full staff, so nobody is standing around.” This was in response to me asking if they were still getting settled, because they seemed very discombobulated. 5:11 finally finished. Not an “Instant Oil Change”!

Careless. Terrible. The MOST RUDEST and disgusting customer service I have ever experienced!!!! I have never had such a poor encounter at an establishment in my life like Valvoline. They damaged my car and took no responsibility for it! Did not even take the time to fix the problem or give a refund. The regional manager Ron **... also a bone head imbecile, very disrespectful with a Rotten attitude just like the raggedy employees at the Middletown De location. The employees And corporate are all in cahoots. Techs are sloppy and did a half ** job. They are LIARS and should be ashamed of their godawful business practices. The absolute Worst!!!

On February 20, I went to Valvoline for an oil change and fuel system cleaning. The oil change took the usual amount of time, but when it came time for the cleaning, the technician and store manager Keary had such a difficult time with the equipment that she continued to work on her car 30 minutes past her shift. At this point, 45 mins into a processed that I was told would be 15 min max, a man takes over for Keary.

I have been using Valvoline instant oil change service for about 2 years. Recently I had the same problem with loose oil plugs on both my van and car. The guy asked me if anyone has worked on my car since my last oil change because the oil plug was loose. I said no and was charged for a new oil plug on both vehicles. My biggest complaint is I purchased a 2000 Lexus RX300. I didn't know at the time my car is supposed to take synthetic oil only. I had asked what oil my car should have in it and was told conventional oil. I'm beyond pissed off about this. Now I have to go somewhere else and get my oil changed again a week later after I just paid for a oil change. They could of ruined my engine doing this. Luckily I drive my van way more than my car so hopefully it didn't hurt my motor.

We called to make sure if driving 30 miles we could get a car inspection, I was told yes if we get there by 6:00 pm. We got there at 4:15 and they told us they wouldn't do it after calling 30 minutes earlier. The manager said they were too backed up. Only one car was in the parking lot. I was told I talked to Kentucky and they don't know what's going on. No phone calls get to them.

Yea so for what it's worth I had an interesting experience at the Valvoline on Rt. 9 in Wappingers/Fishkill NY area. With all the precautions with Covid 19 I found it odd that when the service attendant took the Truck in front of me he used a fresh clean plastic seat cover. But, when the attendant took my vehicle the plastic he used was worn, used and tattered. I don't like to use the race card but because I was the only ** who was present at that time in the shop. It does make me wonder and with situations like that I'm glad I took the "Vaccine."

I received a transmission flush this past June, and ended up having some transmission trouble and I took my car in (October, 4k miles later). The real mechanic found I was 4 qts low on transmission fluid. I told them that's strange. I got my transmission flushed recently. They checked for a leak and found the drain plug was damaged and that is where I was losing fluid. I contacted Valvoline to pay for the repair of my plug. Maybe they were worried I’d blame them for transmission troubles, maybe they are just not honest people. I just wanted them to cover the repair of something only they could have damaged, and it was less money than I’ve spent there. It used to be Lubbers’s which is why I continued to go there. The manager now of the location refused to acknowledge their destruction or pay for the repair. It was not a good experience, I’d say there are plenty of other places to take your business. Save yourself a headache.

My brother brought in his car for a transmission service. Long story short they didnt do it and denied a refund. Then they made internet replies with fake case numbers to address an issue they've already decided on just to appear publicly as if they were addressing the issue. I had pictorial and video evidence of their neglect, but still got denied a just outcome. An independent mechanic and shop owner verified the failed service after I brought the vehicle to him to install an external trans cooler and to exchange the Valvoline fluid for Amsoil instead.

I called the day before my visit to ask what the cost for a synthetic oil change would be. They took the year, make, model, motor and mileage of my car and told me that it would be $42. I specifically asked if that was the TOTAL price, and not the price before fees. I was told it was. I arrived the next morning pulled up, and they started working right away.

1. I was sure which oil change I purchased the previous time. I was told she could not see the previous oil change (to help me determine synthetic or blend), I received at a different location but she could see all other services.

Loved the idea of a drive in wait in your car oil change! Great concept but you need to used trained personnel. I just decided to change my own oil this time and had to use a breaker bar on my wrench to get the drain plug out. These are suppose to be torqued in to specifications not tighter better. Now I had a hard time getting the oil filter off. Over tightened! The gasket came off the filter and stayed on the engine contact point. I took it off and looked at it and I have never seen an oil filter o-ring mushroomed like this ever! I said Wow never going there again!

I have experienced poor quality attention at Vancouver Cascade park location (address: 16200 SE Cascade Park Dr, Vancouver, WA 98683) from the technicians name **. I was left unattended and both of the technicians went to serve next customer in line without mentioning to me anything before or after they left me unattended. Next customer in line was taken care of and then they resumed service to my car. Based n my experience I would choose not to go for service again.

When I called Valvoline for pricing of a synthetic oil change I was told $69 but when I arrived I was told a FULL synthetic oil change was $95 and a PARTIAL synthetic oil change was $69. I felt this was a "bait and switch". I opted for the full synthetic oil change because I have had synthetic oil in my car from the very beginning.

After getting an oil change & a full system cleaning service. I drove at least 10 minutes away & my car started driving slow & I heard a clicking & knocking noise coming from my hood, thank god I made it to a gas station to park it safely. i called the manager Keith that called the technician who did not put the enough amount of oil in my car & got the run around. A lot of people at the gas station was trying to tell the tech that the line on the engine line was at the tip, he just wanted to pour my oil that he bought from the Valvoline on capital in my car. I’m without a car & received rude service form the Tech.

Love going here. Love that I can just drive in and stay in my car while getting oil change. I and my kids are able to wait in the vehicle which makes it so convenient. The kids enjoy getting to hear the workers talk and are able to see them a little but so their work form cars beside of us.

The Valvoline service repair store provided an outstanding service when changing the oil for my car. The pricing could be better. I am basing the fact that the pricing could be lowered by when you look up a side cabin filter it was 50% in price. (lower for filters)

Valvoline in Rindge, NH for basic repairs and oil changes is my "go to spot." The staff is personable and polite. They are not aggressive in regards to up selling; which is uncommon in this industry. Overall they meet my expectations in a timely manner! Awesome group of employees.

I was serviced by very courteous and professional gentlemen Jackson and I do not remember the other guy's name but I was taken care of immediately and with care, Please share my comments with them if possible. Thank You.

I like this place because you can just go anytime. The staff are friendly and always efficient. It can be a little more than the advertised price but that will depend on the vehicle. The wait is not usually bad and the service is quick.

They were very nice when I got my car serviced. I thought they didn’t fill my wiper fluid. I went back to them a week later and something had come apart. They fixed it for no charge and again were very nice.

Great customer service, very fast and efficient, I was given an online discount.. I have a diesel truck whick requires a synthetic oil and several additional quarts of oil to complete the process. The techs knew what they were doing and completed the service quickly.

I been going to the oil place and now you telling me after my light came on I have a bad oil leak. I ask you how long this been going on. You tell me a while now but yet in still you took my money and changed my oil. It took me 1,845.00 to get my truck fixed. Thanks a lot for doing me like this. I’m a woman. I don’t know nothing about oil. I was sick behind this. I had to go borrow money to get something fix and you all didn’t care. Just took my money. No one should ever go through what I did.

Since Valvoline took over from Oil Can Henry's the service has been terrible. They do not offer the extra services that Oil Can Henry's offered. They said those extras were not needed. I like to know what the fluids look like in my differentials and rear end.

I had an oil change done. Due to the current crisis they were very good at keeping direct contact with me. They processed my car effectively and quickly. I bring 4 cars there for service and my experience has always been excellent.

This business stripped my oil pan, causing me to require a full replacement, which cost more than $900 at the dealership. They stated because I was outside of the 6 month and 3000 mile warranty they could not do anything to assist. I escalated as high as they would allow and got the same response. They suggested attempting to repair it, which the dealer recommended against. It is not worth the small savings and few minutes of your time, take your business elsewhere.

Left a tool under the hood that jammed the steering wheel. Almost wrecked. Could have killed me or others. Then denies that the tool affected steering. Management was rude and doesn't care about customers.

I made the mistake of going here twice for an oil change. The first time they pushed products I didn't need, and the technician left his cell phone in my car. The second time I didn't stay, and they rotated my new tires. These were two different locations. I'll never go back.

As a experienced former service manager I stopped in this location for a quick oil change, all the attendants were very polite and very professional they gave me choices on matters, but did not pressure and let me make my own decisions. I will continue to use this location and recommend it to other people I know.

Yesterday morning I took my car to get my oil changed. It was 01/31/2020 about 8 am and the man that was helping me was ok till I gave him my paper coupon 10 dollars off that I had gotten from my last oil change there. He proceeded to tell me that coupon was for new customers only and kept asking me where I got the coupon and said I could not use 'cause I'm not a new customer. Then I noticed them testing the battery and he hands me slip saying, "Oh your battery is low." And tried to sell me a new one for 159.00. I declined that. I brought my car home. I have a neighbor that works on diesel trucks check my battery and said it was fine.

My husband took my car in for a conventional oil change on 01/08/2020. Since my oil was change, I’ve had nothing but mechanical issues with my vehicle. My car is stuttering while idle. It stalls while driving. It has trouble accelerating. My husband took the car back up to Valvoline on 01/20/20. They pretty much just checked the fluid levels, and sold him an air filter. He took the car on the expressway and it stalled. They told him to take it to a full service mechanic. If the mechanic finds an error on their end, they will pay for the repairs.

I took my classic car to this Valvoline center in November of 2019 for a battery change. Steve, the manager, changed my battery with my car engine on and running, causing $1470.00 worth of electrical damage to my electrical components. It's common knowledge in the auto industry, that you never change a battery with your car engine running, that you risk frying your entire electrical system if you do. Steve & Valvoline have refused to pay for the damage they caused to my car, refusing to accept their responsibility for their obvious liability in this matter. They will lose big time in court, and will suffer the bad publicity their foolishness costs them. Use this shop at your own RISK, & PERIL!!

My BMW was out of warranty so I took it to Valvoline to get oil replaced. Car was leaking oil afterwards. Took it back twice and just got worse. I even bought a new plug and had them replace the one they installed. After two visits and still leaking, I took my car to BMW repair shop who told me the pan was damaged and needed replaced. After replacement it still leaked. It only stopped leaking after correct oil was put in car. That oil change cost me $1400. The wrong oil was put into car which caused the issue. Valvoline stands by that they put the recommended oil in car. DON’T TAKE PERFORMANCE CARS TO VALVOLINE.

I brought my 2011 GMC into them where they proceeded to do an oil change. They broke my oil pressure line to the radiator. Oil started pouring out all over and they told me this happens once in a while due to oil pressure change. I found out they were liars. They would not be good for it. I ended up bringing my truck to the dealer who charged me $430 to fix it. They verified amongst others that this is not true that it does not ever happen during an oil change. Beware of Valvoline and Ulster Avenue in Kingston New York.

On 11/16/19 I had an oil change done at the Valvoline on Cooper Foster Rd, Amherst, OH. Guy said he would email my receipt. I paid cash for the service. My car started acting up it had little power when accelerated on 12/21, it completely broke down and black smoke was bellowing out and I had it towed to the dealer. There was 3 quarts of oil too much. It completely ruined my catalytic converter. I never received my receipt or sticker. I believe they made a mistake and covered it up by not putting me in their system. Now I have no proof and responsible for $2300 service bill.

The Valvoline and Jiffy lube battery scam is nationwide. Google it if you like! Manager showed me a print out for the battery test, says it is very low. (FAKED IT) I said it is only 1.5 years old. He said the month/year thing was not punched when installed so he does not know how old. LIAR! Yes it was punched but oddly covered with some dirty grease. (That he put there?) He pretended to call Interstate to verify the age of the battery. Faked that too. Says "I am on the phone with interstate. Your battery is 6 years old." I said that is not possible. He said someone installed an old battery. I went to the mechanic who installed it, he tested it, in great shape. He wiped the smudge off the month/year punch.

I went to the Valvoline on Plainfield, good customer service in that they were nice. But upon checking things after they told me a list of other things that was wrong, my oil was leaking out the bottom. They clearly didn't tighten the filter on right. I lost a lot of oil. And explains why my oil light came back on after they "reset" it. Considering it was a 48$ oil change... I am not impressed.

Took my car for an oil change. Immediately leaving the facility my check engine light and my low oil pressure light came on. These lights were never on before. I took my car back to the facility 2 times that day for them to only say, “we did everything correctly, drive on it a couple days and the lights should go off.” I immediately took my car to the dealership and they found metal shavings in my oil filter. They said the only thing that can be done now is to completely replace my engine for $5900! I filed a claim with Valvoline only to have it denied because I could give them 5 years worth of invoices for all of my oil changes.

Thanks for standing behind your employee’s actions Valvoline….. NOT! Let me preface this in saying I know NOTHING about cars. I have to ask my next door neighbor where one puts oil on the RARE occasions I do it myself. So at the end of January, I had my oil changed. I ALWAYS go to Valvoline Instant Oil Change in Cottage Grove, MN.

I went to Valvoline and it is my understanding that Valvoline states that they check all fluids and top off as needed and change oil. 4 days after having truck serviced my transfer case started making a grinding noise. I took to local transmission mechanic and transfer case was empty. I am now spending 3600.00 to get a new transfer case.

I went to get an oil change from them yesterday. I left the place and my car started shaking and making noise. It cut off on me and I had to get my car towed home. The next day I had my mechanic look at my car and he opened the oil gasket and it was smoking bad. He said my engine was shot. I don’t know what they did but my car is finished after going to them. SMH

I took my car to the Valvoline 1524 2nd St. San Rafael location on Friday September 6. When I arrived my car was working perfectly fine and just needed an oil change. They stated that since my car was a diesel they didn't have the oil they needed on site so had to run down the street to get the correct oil. They refilled, everything seemed fine. I turned my car on and went to drive out of the station, there was a ticking/knocking sound that sounded like a card in a wheel spoke. I went around the block and drove back in, they worked under the car, and "checked" everything that they had stated they removed and made sure that everything was "secure."

This company stated they checked my transmission fluid on each visit for 2 years and this I later found out was untrue. Half of my receipts state they checked the transmission fluid and half state it was sealed which mean they couldn't get to it! Car had to be towed in and I was told it had no fluid in it. Now I have transmission damage because this!! The manager at this Memphis location was rude ** hell and never once apologized for the damage they caused to my vehicle.. Check your receipts to make sure this hasn't happen to you!! If so file a claim!!!

I stop by this center for an oil change of Blended Oil. I was greeted quickly and the service was done very fast and professionally. But on my next oil change somewhere else no one was able to get the oil filter off and eventually the canister ripped off the rim of the filter and it cost me $75.00 to have my oil stud removed. Even with the stud out the rim of the filter would not come loose. I have the canister with the employee's initials and date to show the branch manager but don't expect no reimbursement. Oil filters should only be hand tight after wetting the seal with oil on your finger. Whoever did this was absolutely not doing his job correctly and not paying attention to what he was doing. Thanks for nothing Valvoline.

Valvoline put the wrong Filter on my car and it seized the engine causing a $28,000 repair. Then they cleared my car's computer to hide the errors that were on my car and insisted is wasn't anything they did. Litigation soon to come. Do not trust this place.

Went in and got my oil changed which I normally do myself but was heading out of town and didn't have the time. 4 months later I get a "change oil" light flashing on my instrument panel WHICH I DID NOT KNOWINGLY APPROVE! I WOULD NEVER LET THEM DO THAT. I WANT TO SUE!

I took my GMC to Valvoline Instant Oil Change on Snelling Avenue in St. Paul MN., where I have gone in the past. I was told that that they needed to put synthetic in as the Dealership for GMC and Buick and Cadillac required this now. I asked why and was told that probably there was a problem and so they recommend the synthetic now. I told them to just use the blend as it has always worked fine in the past. The guy told me ok but there would not be a warranty. I told him to go ahead. Then he came back and told me that now they didn’t even have the blend and had to put the synthetic in. It was $20 more.

I took my 1997 Ford F-150 into the nearest Valvoline for an oil change. When the guy came out he was all friendly and polite and told me that for the mileage on my vehicle that certain services are recommended. So I heard him out and agreed to let him perform a transmission flush. That was the beginning of my problems. After the services were performed on my vehicle and I got it back to the house it won't move at all. I did some research and found that it is terrible to do a transmission flush and causes this problem on virtually any vehicle. I am fighting to have Valvoline pay for my new transmission problems and cover all costs associated with the transmission being flushed. I hope nobody else has to suffer this fate with their vehicle. Don't go to Valvoline for anything more than an oil change. They specialize in one thing and that is all they are good for.

Simple to work with, I went in, tell them what I want, and they get to work. Ask me the usual stuff, run a few tests, then bring to my attention that my transmission fluid is in bad shape (I can't remember the exact words). Even let me see for myself, which they didn't need to do as I was probably overdue for it. So we talk, they offer to flush and replace and even give me a pretty hefty discount.

I was yesterday, May 11.2019 at Valvoline 9014 National blvd for oil change and the employees seems good but when they start to selling some service like replacing battery, I felt they trying to rip me off because my battery is still good for 2 YEARS!! They gave me small paper showing the battery is almost gonna be dead!!! I took my car the same day to double check in Auto Part store and to the Toyota dealership and both check and confirm for free that my battery is still good for 2 YEARS at least!!!! Also this Valvoline place trying to rip me off for replacing ONE rear brake bulb for 57 DOLLARS!!!! 2 bulbs in any auto part store cost around 7 dollars or less!!!! I was highly disappointed and wonder how many customers they deceived for same practice and more. This is unprofessional behave and dishonest attitude that will catch up with them and they will lose big time everything! I advise anyone never go to this place again.

I brought my 2008 Range Rover full sized HSE Supercharged into a Valvoline for a simple oil change, now it's sitting at the Range Rover dealership. I had it towed to pending an inspection. Immediately after getting my oil changed I noticed it shifted a little funny, but I didn't put two and two together because I've only been driving this car for a week (and I hadn't driven much in that week), I thought maybe this was a pre-existing problem, because again I just got the car and how hard is it to do a proper oil change when that is the main thing your business does!? So giving them the benefit of the doubt I didn't think immediately this must be from my oil change, I should've.

My car manual indicates 5W20 oil. Without my authorization 0W20 was used. After a week of leaking in my driveway I went to a mechanic. I was told another oil was used. I went to my receipt and saw that was true! Got 5W20 and someone to knows how to tighten a bolt. No leaks! The right oil! That was my first and last time visiting Valvoline in Swampscott, MA!

Called the service center to get a price to have the fuel filter replaced in my Duramax. Was clearly told that the price would be 59.95 for that exact vehicle. Went to the location 2 hours later to have the filter replaced and was told the actual price was 99.95. Had to pay the extra amount but got screwed because the service center lied about the price, the store employee offered no resolve, other than to state the "he has been having trouble with the call center doing that!" Got screwed, hope. You don't!!!

I come to Valvoline whenever I need an oil change because it is quick and convenient. The service is always excellent and they seem very reputable. They always recommend additional services, but it is all based on your vehicles owner manual (they have an electronic database full of manufacturer recommendations). They never recommend stuff that doesn't need to be done, and they are not pushy at all if you decline service. My one and only complaint is that they seem a little bit pricier, but you do pay for convenience. Overall I've been very satisfied with Valvoline. This review is based on their location in Orange County CA, perhaps in other areas the quality may vary.