Valvoline Reviews

After a Transmission Oil change my car start making a Noise from transmission. Took the car to the dealer and they said the Oil looks Bad and different from what is supposed to. I went back to Valvoline and told them about it and they said the Oil is Right and they try to blame the dealer saying that they don't know bad experience. Never go back to a Valvoline Again. Its fast, cheap product may break your car and they don't care. My car is only 60k Miles.

They told me they had my filter. I went there a half hour later and they said someone came in with the same Volvo XC90 2.5 and they used it. They wanted to call me but their phone system wouldn't retrieve my number. First and last time for Valvoline. I told them they should have more than one filter. He said "Yeah ok."

This is my first time going there to get a oil changed that was 43.15. Got home and park my truck. This morning went to work, I smell oil burning so I kept going. Later my oil and check engine light come on and my truck was jerking. So I pull to a gas station, no oil. I mean not oil bit of a drop was in there. I waiting patiently for 8 am to get here to call them. This is bad business and I will never do business with them again.

I recently called and was hung up on by an employee. I spoke to the manager after and he didn't see any problem with that. I later spoke to another employee who told me that is was the manager's brother that's why he didn't take my complaint serious. If that's the kind of people you have running your company maybe you need to rethink that. Please look into it. I would hate for someone else to go through what I experienced.

I sent my husband to have our vehicle inspected and have an oil change at Valvoline in Kannapolis. They never gave the cost for the oil change until the oil had been changed already...$57.99! I went back to talk to the manager and voiced my concern and he looked at me like I was stupid and said okay, not "I'm sorry", not "how can I make this better." I will never go to ANY Valvoline again!!!

I live next to this lube center. It was a lube center before they bought it. After they bought it the nightmare began. About half the employees seem OK, the rest are very loud they sound like carnies from circus. I would never take one of my cars there. I have talked to a shift manager, and asked why they yell and was told that is how they roll.

I have been a customer for years, both at the Somerville, Ma location and Everett, Ma location. My whole family brings cars in. I stopped going to the Somerville location years ago because of how rude and inappropriate the manager Terry ** was. He treats his employees like dirt! Just recently in the Everrett store, he was screaming and told his employees that since they are nothing, that they have to get rid of the chairs they use for break time and whipped them. Then threatened them to throw chairs in the dumpster or they would get fired. I have heard him call employees inappropriate names about their weight and ridicule them. When I spoke up, Terry ** told me that it's none of my business. He threatens the employees about their jobs continuously and I will never go there, or my family, ever again. The workers are great at what they do and always courteous. The problem is Terry **. I have called HR and he is still there. He needs to go!

On Friday, November 14, 2014, I had my oil changed at a Valvoline center on State Road 46 in Sanford, Florida. The oil change was fine, but as the manager closed my hood, he thought it did not close smoothly. He asked me to unlatch it twice, made a minor adjustment, and then began pulling on my hood. As a result, there was a 2" gap all the way around. He made a phone call and pulled in the other direction. While improved, the hood gaped all the way around. By the time I reached my home, six miles away, the gap was almost 2" in places.

I went to that elaine to oil change and also tires rotated, wanted a passionate take it back because there was noise coming from my phone and then and they thought it was the tire. So they switch the driver side out and then here today I had to take it back to them and they wouldn't even check it. And then I decided to check the lug nuts which they did not have them tightened down enough so they put me and my family in jeopardy because the wheel could have come off. So I do not recommend going to the one I went to here in Dayton, Ohio.

I bought a 2003 Ford Explorer XLT in January of this year. I dropped $500 at Valvoline for a full synthetic oil change, engine flush, differential check, and a couple of other maintenance checks. Not once did they inform me that I have a sealed transmission and that they couldn't check the fluid level. I brought the same explorer back to the same shop last week for an oil change, which again, includes the topping off of fluids. Again I was not informed that they couldn't check the transmission fluid. I was even asked if I wanted a transmission flush.

Valvoline Instant Oil Change- 8th Ave/B & Blvd, Glen Burnie, MD. Very poor customer service! Young female employee talked over me in a condescending manner when I tried to present a coupon. The manager also rude, didn't want to hear my complaint. Nearby, Jiffy Lube gave 'red carpet' customer service!

Just before going to the 1001 Erie Blvd E., Syracuse, NY, Valvoline, I had all the lights (light bulbs) on my car checked and they all worked just fine. When I went to this Valvoline, the person doing my inspection informed me that 3 lights were out and that it would cost me $11.95 EACH to get them replaced. I advised him that all lights had just been checked and they all worked fine, but he insisted that the lights indeed did not work. I asked him how much the light bulbs without installation by them would cost and he stated about $5. Well, I didn't wish to bring my car back to them, and told them to go ahead and change the light bulbs, even though they had just been checked! Needless to say, I feel that I was being cheated by them.

I brought my car to the Valvoline service center in Plainville, CT. I have tried other oil change places, but always come back to this one because I trust the manager, Jose **. He seems to be honest and doesn't try to scare me. I don't know much about cars. Friday, I brought my car in. It had started smoking under the hood and I knew that meant the radiator had over-heated. I didn't know what else it could mean. The Valvoline was nearby and, even though it wasn't an oil problem, I pulled in to see if they could help me. Jose checked the radiator and told me I needed a new one. If it had been someone I didn't have a relationship with, I would have felt like it might not be true. Since it was 'my' Valvoline, though, I trusted his word. The work was done speedily and I am safe driving my car again. Thank you very much to the team at the Plainville Valvoline and their leader, Jose **.

I went to the Valvoline branch in Los Angeles, California, on La Tijera Blvd. They put in the wrong weight oil in my truck. Which I had to pay again for another oil change. They also put in the wrong fluid in my power steering unit which caused it to go out. It cost me 550.00 to get it fixed. I filed the complaint with their corporate office. They not only denied my claim with mechanics written statement and they had supposedly had it on video. They were extremely rude. And made it seem like it was my fault. The kicker is they also stole my credit card information and were using it to purchase music and other items. DO NOT GO TO THIS PLACE.

Went in for an oil change last yr. Tech gave me manufacturer's suggested maintenance and told me I was due for a TFE.. I was at 180k miles. I bought the vehicle used when it had 67k on it. Had TFE done.. 2 days later, my transmission died.. End result a $2300 bill from a transmission place. After speaking to several mechanics, 7 to be exact, if you have not had this done at regular intervals, do not have it done. Your transmission is used to the gunk and metal shavings, when you rid it of what has kept it functioning regularly, the result is usually immediate failure give or take a week.

I went to The Brockton store early in the day. They said you can't be on your cell phone while driven in the bay (OK I respect that). I had to go back because my oil light was still on. I got in parking lot - the guy started screaming pull ahead. I said hold on because I was on the phone with Lexus, to ask about the oil light (there was no one in the bays), and he still screaming "pull the damn car up." I said hold on because I'm on the phone, because according to their rules with no signs you cant pull in the bay on your cell phone. Out of nowhere (white young guys) say "get your car off my lot." I said I'm on the phone so hold on because I'm talking to Lexus about my car. He then said ** get off my lot. I'm going to call the police so he call the police (I said call the police). I sat there waiting for the police to come. While waiting I call Valvoline customer service. As I'm waiting he then said "get off my lot you black **." I call customer service, and honestly they gave me the ** store about I will have the district manager call you. I let her know I will let my people know how Valvoline feel about black **...

Had to take my 2013 Jeep Wrangler back to dealership for software upgrade and while there, ask them to do an oil change (free, received 4 when purchased). Because dealership is 45 miles from Calhoun, I had taken my Jeep to Calhoun Valvoline Express Care for previous oil change (as I had given them a lot of business in the past). When the Jeep dealership tried to do an oil change, they could not get the filter off as it was over tightened and said it would break the housing if they tried to remove it. The dealership did not have a spare housing so I ask them to order one and I would bring it back. The housing was $27 and oil that they had to put back in was $30 (already dropped the oil before they tried to remove the filter and I requested synthetic oil that was extra).

I have a 2006 Chrysler Town and Country mini-van. I get my car serviced every 3,000 miles at Valvoline. I pay between $70 and $90 each time. I ask for the best synthetic oil. They did a maintenance check. I have 70,000 miles on my car. Am i paying too much? My friends are telling me i can go to a dealer for $15.00. Please advise.

Yesterday 5/29/14 I went to get an oil change and service rag was left on the hot manifold causing a fire. Now they're giving me a problem about paying for repairs. I am a disabled Vietnam Vet. It was my wife and myself in the car.

Our son took his 2003 Dodge to them for an oil change. They suggested "TOP OF THE LINE" oil. They charged $75 for that w/ filter change. Told him he needed transmission flush and fill... He gave them okay. They did not remove pan nor screen, put flushed thru fill tube and caused more debris to clog screen and overfilled trans. with what they put on bill 20 pts. of trans. fluid, and then charged him $90 for 6 qts. of antifreeze... which is wrong amt. Blew trans. line to radiator and blew out radiator. We had to have car towed (this was a little over a week and half later). Garage said trans. fluid all over undercarriage of car. That old of car should never have trans. done that way, nor overfilled. On top of that, will need a rental car until we get this problem settled and they pay for damages to car. They overcharged, overfilled, and didn't do a good job on anything but the new battery they put in and oil change. Will never go back ever.

Valvoline Oil Change employees in Canandaigua NY harassed my son and I so very bad on Saturday, May 3rd, 2014 @ 4:30pm. It all started as soon as we pulled up to the drive-in bay. ** rolled his eyes because frankly it was 30 minutes until closing on a Saturday. Poor customer service! I needed a NY State Inspection. ** started the inspection and right away found any possible way to fail my 2001 Ford Excursion. She bragged about and she quoted, "I have the largest Fail record and I really like it." She drove my Excursion and said the Parking Brake did not work. My teenage son hopped in the driver's seat and showed **, Shop Lead, that it DID WORK! ** was not pushing the brake hard enough! ** said "yes" and admitted to the parking brake working. He would not change the Failed inspection. I still had to pay $21. He calls the police to get us paid out and gone. Is this how you treat a customer? I am a wounded Naval Veteran and was so very disrespected on this day. They purposely find reasons to fail your vehicle and others in the area have had the same problem. This has to be further investigated for "unfair service practices". Please let me know if anyone else in the Canandaigua or surrounding area has had the same harassment from Vavoline Oil Change, North Main St., Canandaigua, NY 14424.

Recently brought in my NEW DODGE Journey for an oil change with a $19.99 coupon. When they were done they came to me car ready. Bill was for $28.73. I noticed on the bill $3.59 for a quart of oil. This was ok since the car takes 6qts. Here comes the kicker, I notice a $2.99 charge. This I was told was for a "NEW DRAIN PLUG". I asked if they were kidding. A car with 4,000 miles on it. I called their office, said they would call me back, waited two weeks, no call. Took them to small claims, they gave them a month to pay. Guess what, no luck. They don't even obey the LAW.

I took my Lexus RX350 2007 model there for oil change. They recommended transmission fluid change and they changed transmission fluid. This was done on 12/22/13 and the mileage on the car was 56260. In March 2014, I noticed some problems and took it to the dealer and found that the transmission had been damaged. The mileage on the car at this time was 57517. The technician at Lexus responded Valvoline should not have done this. It is a sealed container. The Lexus maintenance manual only says to inspect and not change. Also in June 2011 Lexus had issued a service bulletin which says only Toyota WS ATF should be used else it will damage the transmission. It also says this is a lifetime fluid and does not need to be changed. I am attaching the Lexus service bulletin and the Lexus maintenance schedule.

Valvoline Express Care Calhoun, GA hwy 53. Was charged $51.33 for an oil change! That should have been max $25.00. They put the wrong weight oil in my car and put Synthetic oil in that was not required nor recommended for the vehicle! Crooked as they come!

Tranny went in my explorer due to Valvoline changing the transmission fluid. About a month later my transmission went. Been told don't EVER change the transmission fluid in a older car. If it's not broke don't fix it.

On 9/24/13 I took my fleet VW 2012 Jetta in for an oil change at the Valvoline instant oil change in Ashland, KY 41102, as I have done many times with my fleet vehicles. The oil change before on 5/6/13 the man below did not put the screws back on the splash guard that covers and protects the entire front bottom on the vehicle. The guard fell 1/2 the way off while driving at a low speed. A police office escorted me to an AutoZone where they had screws available for a fix. I notified the manager in Ashland. He said that could have caused a serious accident.

Went to Valvoline Instant Oil Change in Troy NY on Dec. 2 to get an oil change and a tire rotation, nothing requiring a Masters degree in mechanical engineering. When the time came to retrieve the car the wheel lock was still on the lug nut that was attached to the wheel. That alone should have triggered an alarm. After a few days had gone by there were drip marks on the ground, being retired the car doesn't get used everyday. Checked the reservoirs, oil, power steering, radiator, and brake fluid, nothing.

I went to get an oil change at my local Valvoline Oil Change place which I have been using for the past several years. They started a routine on me about getting out of the car, so I stayed in. Then they hit me with a barrage of things I needed done which was BULL. I told them I wanted an oil change. They danced around and hollered orders about their work. Then one of them asked about my air filter and I said leave it, as I had just replaced it. Then he held up my air filter which was smeared with grease, so I let them replace it. Then I noticed that the man was reading off the quarts I was receiving but I was watching and the dial was not moving. When I got home 10 blocks later I checked and the engine oil was dirty, they had not changed it.

I took my van to EZ Lube service gas station in Queens NY, the corner of Met Stadium location 112-44 Roosevelt Ave. All these guys are concerned about are making a buck. Customer satisfaction is of complete disrespect. They fixed my van changing my shock and shock mount. From the second day after the job was done I took the van back because of an actual noise coming from the area where the job was done. I made 3 trips to them. On the 4th trip, they did what they should have done the first time. They found a piece of hanger they used to hold the rotor. Again I heard the same noise. I took the van back. This time they confirm that the old piece they used should not have been used when they replaced the shock mount.

I went to Valvoline for an oil change and inspection. After waiting for an hour and a half, I learned that their computer wasn't working. As a result I "failed" my inspection. It turns out that their computer could not converse with Albany - so while my car was road worthy (after all it is virtually brand new) it failed because Valvoline's equipment was not working properly. This was admitted by the staff. I explained to them that it was not proper to charge me for a service that they could not complete.

10/6/13, I took my car in for a routine oil change. 5 days later, while driving to work, the oil light came on. I happened to be close to another Valvoline shop and pulled in there. I was told by the manager that there was no oil in the engine and the engine had seized. The manager gave me a ride to work and told me he would look into the situation. He called me with the name of the manager at my local Valvoline (Paul) and told me that he had notified that manager (Paul) of what had happened. In the meantime I was 45 miles away from home - I commute 90 miles per day to work and home - I called the manager at my local Valvoline who informed me that my car was being towed to an auto shop to be investigated.

As a recent employee of this company, I feel obligated to weigh in, as there are a few things bogus about some complaints here. The first, the guy saying he wanted 5w30 in his 0w20 Toyota... You are absolutely wrong. Toyota uses 0w20 in its new vehicles because the thinner oil creates less restriction on the motor and gets you better gas mileage. The engine was designed with this in mind, oil quantity and oil pump, etc. using 5w30 in that car WILL blow it up. Unfortunately, 0w20 has to be synthetic or else it burns off so it is expensive. Read your owner's manual and you will see that the only other oil you can put in that is 5w20, but that if you don't put 0w20 in on your next change, it will void your warranty.

A new Valvoline store opened in my town. I always go to the one 30 miles away but thought since there was one here I would use it. I got oil changed. The next time I needed it changed @ 4000 miles I went to my regular store 30 miles away. While on my way there the engine light came on. When they checked the oil they informed me there was none on the dipstick. They changed the oil. Almost immediately the engine began to make a very bad knocking sound. I drove home and parked it. I had a mechanic come to my home and listen to it. He said it was a bad front rod. I didn't want to spend $3000 on a new engine. I decided to trade it in. I bought a new vehicle but with the engine ruined I only got $100 for a 2008 Impala that was worth at least $7000. This Impala had never used a drop of oil before I went to the Valvoline in my hometown.

I went for an oil change and left with a driver inside broken handle. After leaving I had stopped right down the street, went to open my door and the handle would not work. Had to put the window down and open from outside. Drove right back to Valvoline, spoke to the asst. manager who couldn't care less and said it could have broken from normal wear. He saw me when I drove up. My door handle worked. After I got out of work I called Valvoline head office, now waiting for a call back.

The mechanics in Plymouth, MA Valvoline did not bolt my alternator back after they tightened the serpentine belt they had replaced. I have heard no response to my request to be reimbursed $270 for the replacement.

I have been getting my oil changed at the same Valvoline express center in Corsicana for the past 3 years. Today I went to get my oil changed again and had commented that my power steering was getting tougher. Come to find out they never placed the cap back on it from the previous time I had been there. When I asked what they planned on doing to fix the situation, they said they had not worked on my truck in over two years. The manager, Terry **, couldn't find any records. They were extremely rude and complete liars.

I had my oil changed and their new transmission flush ad change. I noticed it started to lose power and wasn't shifting properly about the time I needed another oil change. I took it back in to have the oil changed and they told me my transmission fluid wasn't right and needed to be changed. I told him, "You just did it last oil change," so he looked it up and saw that they had just done it and he brushed off the fact there were air bubbles on the dipstick. About a week later, before I had a chance to have a mechanic tell me what they put in there, my whole engine was under so much strain it blew spewing oil and antifreeze everywhere. The 03 Dodge 318 ran great before they ever messed with it and it had just turned to 92,000 miles on that engine. Now I'm realizing they destroyed my 03 Dodge that had 63,000 miles on it too, but I never made the connection till the same thing happened again and I am not letting them get away with this.

My daughter took her car in for oil change and they talked her into a radiator flush. She drove to school, the car overheated due to Valvoline putting a hole in the radiator, which messed up the head gasket. They replaced the radiator but refused to replace the head gasket. They are claiming now that it wasn't their fault. This is the worst company ever. Be careful if you are a woman or young - they try to take you.

Valvoline installed a new oil drain plug on my car. After a few months the car engine seized. They either didn't tighten the drain plug to manufacture specifications or they put the wrong one in, which is costing me money.

Valvoline in St Louis on Hampton Ave at Nottingham - My daughter's oil reminder light came on in her 2007 Camry while I was out of town. I usually do her maintenance. She stopped at this Valvoline on her way home from work. This car just had new tires installed by a shop that I use for my heavy repairs. My shop reported no engine noises. She pulled in and agreed to the $39.95 oil change. She declined the brake light bulb they said she needed. The male tech said if she wanted 0W20 oil, it would cost $72.99. She wasn't sure so she called me. Although the oil cap stated 0W20, there are several options in the owner's manual. I told her that I always use 5W30 in all of our Toyotas. The female tech said they would not put 5W30 in the car and that the engine was currently ticking probably due to my choice of oil.

I took my truck to get oil change, chassis lube, transmission fluid level, differential levels and transfer case level checked. I specifically asked if they would do all of the above and was told yes no problem. Well, I knew for a fact the rear differential was low and the transfer case was leaking and was going to get it changed that day but had to drive around 100 miles to get it done and wanted to make sure it didn't get seized before I got there so I wanted all fluids checked and filled. I get the receipt after paying and asked if they checked everything as it was stated on the receipt that they had done it. But the guy said, "Let me double check."

I went for an oil change at Valvoline instant oil change in Grove City, Ohio. The service tech added transmission fluid without even asking me if I wanted it. In doing so, they overfilled it and I now have transmission fluid all over the engine compartment. I also witnessed oil all over the skid shield under the engine that was not wiped clean. I got home and now have oil dripping all over my garage concrete floor.

I took my car once to a Valvoline Express service. I own a Toyota Camry 2003. The tech did not screw on right the new filter causing the oil to leak out of the engine when the car is running. This company hires kids out of high school and have them watch videos on how to change oil as a training. Thanks to them, I now have to buy a new engine. I will never go back there again and neither should you.

I have serviced my cars at the local St. Cloud Florida Valvoline Express Lube service center. On two past occasions, after getting a service that qualified for rebates, I have yet to receive a cash rebate as specified on the rebate form. Instead, they sent a $5.00 off coupon or promotional merchandise - a towel or umbrella. Over four months ago, I had a $200.00 plus service. Two of them talked into by service after they stated that for the three services, I could get a rebate totaling $75.00. My services qualified for that amount. I had completed the rebate form and sent the original sales receipt as specified in the rebate form. As of November 3rd, 2012, I have not received the rebate. I only got two $5.00 coupons. I am really tired of this smoke and mirrors routine that they keep playing.

I brought my vehicle into the location in Minneapolis, on Lake St. for what I thought would be a quick oil change. Unfortunately, once the guy was done, as I left, my vehicle shut off in the middle of the street, then proceeded to jerk once I tried to turn it back on. I went back so that they could fix it and he told me there was a hole in my gasket. Clearly, it wasn't doing this before, so I told them to fix it which he claimed he did, so I left. The next day was when all the problems started. My check engine light came on. I stopped to get gas and and cut off and it wouldn't start back up until 30 min. later. I will never ever take my car back there.

Valvoline in Edgewater, MD. On Mayo road, every time I get my cars serviced, there was oil left on my vehicles. These young kids working just don't care. The last draw was on February 4, 2012, when I took my truck in. There was dirty oil all over the new filter they just installed, I had to clean it off myself. Then as I drove off 60mph, the hood wasn't closed. They just don't care. I called this customer care number 1-800-327-8242 and told them of my issues. They didn't do anything either, so the whole company does not care. I guess it starts at the top. I will never go back.

I have a 2005 Ford Ranger. I got an oil change at the EZ Lube in Lake Forest on 12/17/2011 (5 quarts of synthetic 20/50W). The mileage at the time was 118,826 miles. My current mileage is 123,689 miles less. The truck does not leak oil and blow oil, but my engine seized and no longer works. My mechanic said it had no oil in the engine. How could I drive 4,800 miles and blow my engine. I believe they never put the oil in my truck. What can I do?

I went in to Valvoline on 1698 Bryan Road in Dardenne Prairie and ** was the guy who worked on my car. I went in for an oil change. I haven't been to a Valvoline in a long time because the last Valvoline I had had horrible service. I saw this one and it looked new and not busy, so I went after I dropped my son off at track. ** kept trying to sell me a transmission flush. I said no, just here for an oil change. He then came back in and said my transmission fluid had too much in it and that the dip stick said do not drive and that if I kept driving, my transmission would go out, that it was dangerous. Still I said no thank, you just do an oil change. He was kinda rude. So when I was given the receipt, I saw that the mileage they wrote down was wrong. I went in with 76,000 and they put 54,393. I said something to ** and he said, "Oh, they wrote it down wrong." So instead of giving me a new sticker, he just crossed it out with an ink pen and wrote the correct mileage down. It smudged and you couldn't even read it. I was not happy and left.

I went to Kinnelon Valvoline, need fluids checked (I saw coolant and power steering fluids were low). I sent my son for a "free" fluid top off between oil changes (oil changed 2000 miles ago). He returned with a $74.89 bill for a "power steering fluid flush". The bill notes that the coolant reservoir was "not checked". I called, spoke to John. I asked him how much it was to top off fluids. He told me free. I told him my son returned with a $75 bill for the "free" fluids. He said, "I checked fluids" (although bill says not checked) and that my son "authorized" the work. He became irate and threatening when I stated that the bill stated fluids were not checked and the coolant was still low. He now starts telling me that the "free" fluids cost $2.50 for coolant and that he told my son this (my son denies this). Buyer beware.

I have been a loyal customer of Valvoline Instant Oil Change for many years. Due to the merge with EZ Lube, I elected to have my oil changed at a new location. I selected your Northridge, CA location at 9457 Reseda Blvd., Northridge, CA 91324. At 3pm today, Sunday July 21st, I arrived at the Northridge location. I neglected to bring my $15 off coupon but I did advise the employee there is a billboard 1 mile from this location (at Reseda and Parthenia St.) which advertises $15 off oil changes and refers consumers to the Reseda and Plumber location. The employee, who helped me, advised “We don’t honor that billboard.” With that said, I left. This is a clear case of false advertising.

My wife came home after going for a simple $20 oil change that cost $220. She called me and said that they told her that the motor had to be flushed and as an ex-state certified auto and diesel mechanic, I knew this was a bunch of crap. I told her not to do it but she said they already started. The only way to clean a motor is by taking it apart, boring out the heads and putting new pistons and rings and new seals in it. You cannot clean a motor with a cleaner. It loosens the grime and can make it worse and that's gospel.

I had my oil changed on 6-5-12. The man had me leave the engine running to check the transmission fluid but he did not check it. Then today, 6-6-12, I'm looking at my tires and 2 of the 4 were 20 lbs. low on air pressure. Now, I want you to know that I take all of my automobiles to Valvoline and the only time it’s ever been anywhere else is when my wife was out of town and had to go to a service shop. I have never ever had this poor of service ever. With a $74.00 oil change, I will not stand for this kind of service. My service was performed at the Valvoline instant oil change on State St. in Westerville, Ohio. FYI, if this kind on service is what this company is going to give, I will never go back and my family and friends won't either because I'm the car guy in the family and my word is gold.

I purchased an oil change and paid extra for my free oil change in the future. And now that EZ Lube is now Valvoline, they are not honoring my prepaid card which I paid for in full at the time. My anger is based on when a company takes over a business, are they also taking on the liabilities of previous ownership?

Valvoline Oil Change Debacle - I had an oil change and inspection. They stripped a lug nut and when they pulled the parking brake lever up, it stuck. Since they didn't know how to fix it, I had to drive a half mile to a service station with the parking brake on. They unstuck it for free in about 5 minutes. The Valvoline tech said he couldn't pass it because the lug nut was missing (that he stripped). I put a lock washer on it and re-threaded it. He said bring it back when I get the lug nut on.

The radiator was flushed, but the tech failed to bleed the air bubbles from the line when he refilled it, causing the thermostat to fail and the valve did not open to allow the water to flow. The car started to smoke and I had to find the nearest garage to find out what had happened. It had overheated to the point that the pipes seem to melt to the touch. The mechanic removed the thermostat so that I could get home from Chula Vista to Los Angeles. I would like to be compensated for the replacement of a new thermostat ($99.99) and what it cost me to have the damaged one removed ($45). If you need more info, please contact me.

Improper oil service - They used the wrong oil or no oil, caused the engine to fail, and it had to be replaced at the cost of $3600. They have been servicing the car since 2007.

I have been a loyal customer for 5 years, servicing 3 different vehicles over that time. I brought my step son's vehicle today for the first time for an oil change and inspection. The "manager", Josh, told me I needed the synthetic oil for this car, a Kia Rio. I told him I didn't need that oil and could he look at the computer to see what was being put in my other two vehicles for the past 4-plus years. He said he couldn't get that information because each vehicle is different. I asked him to explain how he couldn't look in the computer to check the type of oil I use and he said he wasn't sure how to. I was now very frustrated with his ignorance or unwillingness to satisfy a customer. I asked for his manager’s phone number and he said he was the manager.

On February 12, 2012, I took my wife's 2006 Mazda Tribute to get the oil changed. As an employee lifted the hood, there is a chrome piece that is attached to the hood and he broke it. All I want is this chrome piece to be fixed. I have called Jeffrey ** at this number ** and have gotten no response. I spoke with the manager at EZ Lube and was told that they are sponsored by Valvoline and that these changes have affected how they respond to customer incident claims. I think that it is such a shame to have to go through so much red tape to replace a $113.00 part.

Actually, there were two incidents, my mother's car and my own. The undercover which covered my engine, the screws came off on both cars. My mother was able to salvage hers, mine was not. I have made several attempts to take care of this matter. Jefferey ** was referred to us. He does not return our calls anymore. It was a while before he returned the first call. I gave him my license number for reference. By the time I got in touch him a week and half later, he wrote the wrong license number. I would think he returned my call as my number was given to him or my name. Now on his phone message, he again referred me to this site. This has been going on for over two months. The price from the Lexus dealership is $465. I know this was an error on EZ Lube. The cameras will verify this as my car did not appear like that on the day of service nor my mother's. No response. It does make me very upset. I have turned this over to my mother to handle in my behalf as I'm unable to keep calling from my work. I would appreciate a response on this matter.

I purchased royal purple synthetic oil on 03/21/12, 7 quarts! I spent 98.00 dollars on oil and filter for my 2008 Lexus Es350 with 34,000 miles. I took it to EZ Lube in Canoga Park, paid $37.99 on service only and they couldn't get it right. I drove my car around for two days before I noticed that the car was leaking oil. Brand new car? **? I did not tighten the oil drain plug and the oil leaked out! So now my car has no oil and has been driven like that because I didn't realize until 9PM Thursday night! I am going in first thing Friday morning! I better get reimbursed for my oil and a new oil change done. I am going to take it to the Lexus Dealership! If something's wrong, I am seeking legal counsel! I can't believe this **!

I went to EZ Lube on Date Palm Drive in Cathedral City, CA on 2/26/2012 for a coupon that offered oil change. Of course, they didn't have the oil to honor the coupon, so they offered me a higher grade of oil change at a higher price. The mechanic also said that I should get a brake fluid change, which I did. On leaving the station, I thought I was going to have an accident, because the brake pedal was nearly pressed to the floor.

I stopped in to my local Valvoline Express Care for an oil change. While I was there, I asked if they could try and locate a squeak or "chirping" sound that was coming from somewhere around the engine. Mind you, I had a mobile mechanic come to my place of work the day before to try to locate this noise. He took off the belt and inspected the pulleys and was not able to find the source. That’s why I thought I'd have the Valvoline guys give it a try. Big mistake! As they always do when you go for an oil change, they will "suggest" fixing this or replacing that. Well, they told me (and showed me) that my belt was cracked and dry, which it was to a certain extent. So I said they could replace it.

I went to get my oil change on Friday, 02/03/12, at 20860 Sherman Way. Canoga Park, CA 91306. My service was done by Upper **, which I understand is a manager at this location. Minutes after I had left EZ Lube, my oil light came on. Then my car started shaking and then right after my "check engine light" also lit up. I pulled over and called EZ Lube and explained what happened. A person, which was the assistant manager (forgot his name--possibly Lower **) came out to where I was and checked the vehicle. After he checked it the oil and check engine lights turned off. The problem was that I had no coolant. It was completely empty! Per the service checklist stated: “coolant overflow tank--visual OK.” The assistant manager attempted to contact the manager by phone several times, but he never answered. The assistant manager said there was some fluid leaking from my radiator and may have been a precondition issue, which was not. I had never had a leak from my radiator.

I have a coupon for EZ Lube, off computer today. It specifies a conventional Oil Change for $18.99 plus waste fee. Fair enough! I asked for Valvaline Oil. They do not have it. I asked if I could bring my own oil. He said yes, but I would be charged $29.00 in addition. I told him to forget it. I will find another source. It makes no sense. I will get the word out to as many as possible.

The drain plug was not tightened on the oil pan. I started noticing oil under my car. I took the car back to Valvoline and they looked under the car for the leak. I was told that there was too much oil under the car and they couldn't tell where it was leaking from. Thinking that the oil pan was leaking, I ordered a new pan, 5 quarts of oil, oil filter, pan gasket and sealer. Jacked the car up, crawled under it, only to find the plug wasn't tight. Now, I have to drive 20 miles back to the dealer and return everything. All this and the manager at the store doesn't even care and charges me full price for my oil change. Now, I am a dissatisfied customer who will tell everyone about the shabby work they did.

Do not allow anyone to install synthetic oil in any car after 40,000 or 50,000 miles. It will cause leaks and expose other warn parts. Crazy that Valvoline will say, the oil does not cause problems, they're right. However, old worn parts that are working without any obvious problem will become a problem simply because this oil is thin and will pass through warn out part where conventional oil would not have. If you start early with synthetic, you will be fine, otherwise, do not convert over. City Garage changed the oil in my son’s car. No problems prior, now many including cam shaft - lifter type noise. I had no idea that installed this types oil until it was ran for about 1.5 hours. Black goopy builds up on dip stick that was only there after they installed. Simply, this oil went into areas and purchased its way through causing exposure and leaks.

The serviceman then explained that my car needed an additional "air filter". He explained that they didn't have one, but that I could stop by at the end of the week, and they could replace it for me quickly. I was dissatisfied with this because I felt I should have been notified of the low inventory proceeding my car work. The inspection I requested showed that my radiator was "okay" on January 8, 2012. The only recommendations were an intake system cleaning, power steering service, and transmission service at 90,000 miles. The assistant manager assured me that my car was in excellent condition.

My son had just returned from Iraq where he saved all his earnings to get himself the car of his dreams. A 1988 Classic Chrysler Conquest with turbo. He invested in new high performance parts, new low profile tires with alloy rims and new paint job and a really nice sound DVD system. Even had a beautiful front air dam installed which was very difficult to find. The car was put together by state registered professionals in Atlanta and Ft. Lauderdale and drove beautifully from FL to TN without a problem. The car has been parked in my son's very clean driveway since December 2011 and there was never a sign of oil leak in the engine or on the driveway.

I went to the Valvoline in Norwood, MA on Monday, Dec. 26th for an oil change. It was suggested that I get my radiator flushed at the same time so I agreed. I was told it would take 10 minutes for the procedure. 15 minutes or so later, the tech apologizes saying he had to call the manager who was on his way back to the shop to assist with the job due to the fact that the model of car (2000 Bonneville) needed special handling with bleeding the brakes. The manager came and went under the hood for a few minutes then said "Sorry for the wait. This model requires someone who knows what they are doing or it could cause a nightmare for you".

Upon presenting my $18.99 oil change coupon, I was told that my 2008 Honda Civic needed "special" oil and that the actual fee to change the oil would be $60 rather than the coupon price of $18.99. I ended up leaving their facility and got it changed by Jiffy Lube instead for the same coupon price.

I had an oil change on the 24th of December. A few hours later, I noticed a spot dripping from the car onto the driveway. I called the oil company before 6 pm and no one answered. I brought my car in to show the manager that one of the techs damaged my steering box when struggling to pull off the air filter. The point there was a gash on the steering box as a result of the box being pulled toward the car frame metal. No other work has been done to my newer Chrysler 300, but the Valvoline manager contends it was there before.

Well I used to go to Ace Lube 3516, I think block of Fred Street here in Owensboro, KY 42303. It is now Valvoline. I used to go there, so did my wife and two daughters. But that was before they started telling me (us) that we needed things, like I had a transmission fluid change. And four months later, a new worker there checked the transmission and said, “Gosh, your transmission fluid is so dirty.” I then showed him receipt where I just had it changed there four months ago.

This location scams their customers. I have been a customer at this Valvoline for a number of years, bringing 5 cars to them. I have since moved away, and haven't visited in two years. On Sunday, 12/04/11, as soon as I pulled in, the midget with glasses says "your car needs a special oil filter, $14.99". Then when I paid, they also charged me an extra $7.48 for oil. I was in a hurry and didn't want to deal with it then, so I paid it and left. Big mistake. I drive a 2009 Toyota Camry SE V6. I found out the next day that they shouldn't have charged me for extra the oil. That's included in the $29.99 oil change price. It doesn't need a special oil filter. Pep Boys sells it for $4, and Toyota for $5 (they just tell people they need a 'special oil filter' to inflate their prices).

My college daughter has my 2010 C300 Mercedes in CA. I found an EZ Lube Oil Change coupon online and she went to Store #13 in N.Hollywood, CA to have it done. They told her it could not be used due to the high grade oil she was required to use and charged her $161.79 for her oil service. She spent 1 1/2 hours and they did not know how to clear her "due for service" light on her dash.That should have been our first clue that they were not Mercedes specialists or any type of professional specialists.

Brought 2011 Chevy Cruze in for oil change. Handed the $18.99 coupon and was told we couldn't use. They said it would cost $79.99 for this car because it need the expensive oil. Why don't they state this on their coupons? It seems they never honor the coupon price! Scam to get you in there. We took it to the Chevy dealership and got it done for half the price along with inspection and tire rotation. Never again will we go back!

I asked why I did not hear the grease gun go off. I was told by the man taking care of me that the grease guns were new and would not work on my car. I told him I was to get a grease job for what I paid and I better get it .He did do the grease job after I told him that. I should not have to watch everything done to my cars to make sure I get what I paid for. He also told me they do not grease cars over the winter due to the cold. I will not be back.

I went to have an oil change and asked for 5/20 oil. I was given 5/30 and was on the invoice #**. Your people should read, it's on the filler cap. I will report this to BBB and will have to buy 4 quarts of oil and change. I will no longer use you.

My transmission went out due to lack of fluids when I had service in Fort Madison, Iowa the week prior.

While traveling, had my oil changed at a vioc in Ohio. They did a superb job of selling me a higher price oil change by saying that if I didn't, my warranty would be voided. The worst part, they removed the metal splash screen to changed the oil (which is proper since it was a Toyota Tundra) and did not properly re-install it. Down the road I noticed that it was being held on by one bolt. It could have been a nasty experience if it fell off.

Valvoline did my NYS inspection on October 19, 2011. I was told that my passenger side windshield wiper blade needed replacement, and that the car would not pass NYS inspection. Prior to my going to Valvoline on Western Avenue, Albany, New York, I took it to Advanced Auto on Altamont Avenue, Schenectady, New York. The man looked at my car and he told me everything was good to go (he checked the lights, wipers, back-up and et cetera). I told the Valvoline representative that I did this, and nothing was wrong with wiper blades minutes ago. The Valvoline representative said that they are not NYS inspectors. As I was waiting in the room, I saw the guy at Valvoline with his left hand on my wiper blade, but I never got up to question him what he was doing. Now I know what he was doing!

On 8/6/11, I took my 2004 Mazda 3 to the Amelia Valvoline Instant Oil Change store, intending to get an oil change & have them checked the air conditioning coolant. When they checked my car, I was told that the air conditioning didn't need service yet, but that there was pressure building in the system that could ruin the A/C compressor. Then I was told that my transmission & fuel system were due for service. They said that if I had all 3 systems done they had a special deal that would save me money. I was hesitant but agreed to the suggested service.

I went in to EZ Lube with a coupon for a $18.99 oil change. They took my car and called me a half hour later telling me to come get my car because they couldn't change my oil. When I asked what the problem was, they told me my drain plug was stripped and they could not remove my oil pan and I would have to take it to a mechanic because I may need to get a new oil pan for my car. I then went to Pep Boys to get an estimate, without having them personally check it and they told me if I did indeed need a new oil pan, parts and labor would cost me almost $700! Depressed by this thought, I asked my boyfriend to take a look at it for me. He had no problem removing the drain plug and changing my oil for me. EZ Lube had lied to me to get out of changing my oil for $20.

The transmission fluid was changed on Acura 3.2 TL. Few weeks later, the gears started slipping. Acura dealer said Valvoline put a wrong kind of fluid in transmission. It should have been Honda fluid only. I had to have new transmission flush with Honda fluid. It was better, but never was okay. It consistently began to get worse, until I finally had to have a new transmission at $3900.00. I have tried for two weeks to get a response from Valvoline to no success! I want to be fully reimbursed. Valvoline should be the professionals and know what fluid to use.

I came in with the $18.99 RT oil change coupon and they refused service because I was showing them the coupon on my phone, even though they can easily get the coupon code right off my phone. They said I have to print it out. So, I came back later with a printed coupon and dropped off my car. About an hour or so later, I came back to pick up my car only to find out they haven't done anything to it and refuse to service it. They didn't even call me ahead of time to tell about it. The assistant manager, Edward **, claimed that the oil plug is over torque, therefore, they don't want to service it and assume any liability for it. At that point, I didn't remember his name so I left and came back a 3rd time only to have the other employees gave me the runaround that he was"unavailable and walked away from me. I demanded his name, only to have another employee grabbed a business card for the store manager from the front desk and handed it to me, and walk away without even speaking to me. I said "No", and that I wanted the name of the person I initially spoken with and refused to service my car. Finally, that employee turned around and wrote it down for me.

I too took a coupon into EZ lube in Hemet Ca, which they refused to honor at the advertised price. They claimed that since my auto had high mileage, they could not honor the 18.99 price. After insisting they honor the price, they finally called the manager, who told me it would only be a few dollars more. Of course this was not for high mileage oil. They quickly changed the oil and even though they claim they fill all fluid, they apparently did not on my car as the very next day I began having problems.

I needed an oil change in my 2008 Honda Fit. EZ Lube had a sign out front; advertising $18.99 for an oil change. I went in and asked for just an oil change in the advertised price. They took the car and did the service. Afterwards, they gave me an invoice for $43. They said my car needed the premium oil! They didn't even ask me if I still wanted them to do the service! No, my car did not need premium oil, nor did I want premium oil. It was classic bait and switch scam! I am never going back. Have this company shut down.

I've had my Ford F-150 4x4 pickup truck only serviced at Valvoline. I followed all the recommendations of fluid replacement including the transmission. Well, the transmission went out and I was wondering who to speak with about Valvoline's policy of protection. The boys in the bays servicing the vehicles know nothing about such things. Is Valvoline partly responsible? I don't know, but it would be at least nice to speak to a representative.

I worked at Valvoline now for a little over a month. I already cannot partake in some of the things that are going on at the store on Michigan Road in Carmel, Indiana. From beginning to end, it just gets worse and worse!

I tried to pay for oil change with a traveler's check and was told that they could not accept travel checks because it's a company policy. They aren't allowed to make change. My bill was 36.81, check 50.00.

I went in for an oil change; four mechanics came over to my car. They were not busy and I requested an oil change, and they did change my oil very, very, quickly. I then asked that they tighten everything because I do a lot of highway driving. They seemed not to care with what I was saying and laughed. Later that day, I was driving up Route 1. When I accelerated, I heard a pop and then a loud hum. The car started to shake and I had no control. I managed to get off the highway just as my car died.

On 8/11/11, I took my car in for an oil change at the Valvoline store located at 850 Oak Road, Lawrenceville GA 30044. I have taken my cars there before so I was familiar with the services they have performed in the past. I did arrive 5 minutes before closing, but they took me so I did not think that the service I received should have suffered. I was wrong!

I left my job back in February to take care of my mother. Her health got really bad. She needed 24-hour care so I quit VIOC to take care of mom.

I took my car in for an oil change on 7/09/11. Jason called me out to the car to let me know of services he recomended for my car such as a fuel treetment. I told him to just do the oil change and he tried to give me a special. He said my oil change will be free if I get the services he said I needed. I told him to just do the oil change. About ten minutes later he came in and I payed for the oil change. That night I notice my car was loosing transmission fluid rapidly. It was pouring out when I turned the car off. I called Vavoline back the next day because it was after hours. I explained the problem and they sent out two employees (Saul and Jose).

I took my 2004 Camry for an oil change. The staff refused to honor my coupon for the $18.99 special and said they would only honor the coupon for $24.99 premium oil change as my car had a high mileage. When I agreed to that request, they recommended the transmission oil change. When I refused their recommendation, the staff became extremely hostile. When I wanted to pay, I requested that they use my card as a debit so that my funds are immediately transferred. They refused, and just swiped my card and handed me back my receipt in extreme contempt. I went up to the manager, "Carlos", who was extremely disrespectful to me; and turned his back on me. I came home extremely angry and distraught only to find that the invoive they gave me had some other person's information. This branch of EZ lube is overly aggressive and abrasive in selling the customers extra services/repairs that the car may or may not need. On the customer's refusal, the staff becomes hostile and rude.

a normal car.

I called them and they already had a story ready before even looking my car up. They said it was broken when I got there.

I had an oil change performed on my 2007 Toyota Tundra on 06/03/2011. The mechanic broke my hood release inside the cab by apparently pulling the release too hard. The following morning, I towed my bass boat 100 miles for a day of fishing. At the end of the day, there was an oil puddle under the truck. Further inspection revealed my undercarriage to be coated with oil. I checked the dip-stick and it's 1/2 quart low. I left the lake, watched the oil pressure gauge on the return trip home and drove straight to EZ-Lube to talk to the manager and get resolution. He wanted to put the truck in the service bay, boat and all. I thought it better to park the boat and while disconnecting it from the trailer hitch, I discovered the boat and trailer were now covered with oil, as well.

How does a consumer know if your recommendations are accurate? If a consumer walks in wanting just a oil change with regular oil but gets a list of other things that are "recommended" that cost 8 times as much. Why not "recommend" a second opinion before being sold the extra "recommendations."

I registered as a user of the 5W-30. It has a 125,000-mile oil engine guarantee and I have yet to receive information on how the guarantee works. I am now just under 1,000 miles short of the 125,000-mile guarantee travel odometer mark and I noticed, as I changed my most recent set of spark plugs, an oil in my spark plug chamber.

On March 27, 2011, I took my truck to EZ Lube and had my oil changed on my engine, rear diff. and manual transmission where a shot of intake cleaning fluid was to clean out my intake fuel system. I was charged $285.91 while my truck is not an old truck. So now, I have an oil leak under it and I've taken my truck back to the same EZ Lube a couple of times and they said that they cannot find any leak or oil under it. I’m worried and upset because I drove in with no leaks and now everywhere I go I leave a puddle of oil.

I took my Hyundai in for an oil change and some minor work such as radiator flush and brake fluid flush. I paid about $350 for the work and drove out. The next day my air conditioner was not working. I had no cold air. They charged it for me and it worked for one day and didn't again. I took the car to my mechanic and had to pay for a charge with a dye in it and when it was empty the next day I returned to the mechanic and they determined that the hose that was damaged was not in stock and had to be ordered and it cost almost $400 plus labor. No one can prove anything happened at EZ Lube without pulling the hose out and I can't afford to do that.

I ordered rear differential service using special, required Honda fluid. The work order indicated that they will use the special fluid and charge an extra $20. A few days later, a noise started coming from the rear end. I took the car to the dealership and they said that the fluid was wrong and it destroyed the differential. I wrote a letter to EZ Lube. They did call me the next day to deny my claim because they felt that Honda could not prove that the fluid they drained was from my car. When I asked him if he meant Honda that was in collusion with me, he indicated that I couldn't prove anything regarding their service. I asked how he came to this illogical conclusion when the dealer in writing certified their statement. He said that it didn't matter.

I have been a customer at EZ Lube for the past 7 years and have trusted their judgment and recommendations until now. I went in to EZ Lube on 1/4/11 to get a full service oil change and to get my air filter cleaned. The man who greeted me and wrote my estimate was Chris **. I explained to him that my car has been starting a little roughly and that I had been advised that I should get my K & N air filter cleaned. While they were working on my car, Chris ** came to find me in the waiting room and told me that my air filter did not need cleaning and it looked fine. I questioned his judgment and explained to him that I had been advised by a person I trusted to have it cleaned. He continued to tell me that it was in a fine condition and that it looked "okay".

I just found out my lube holder was broken because of EZ Lube. I went to change oil at another company today. People told me that my lube holder will need to be changed because the guy in EZ Lube did not carefully handle it. This is not the first time I had problem with EZ Lube. There's one time I sent my car to EZ Lube. The second day, I found out the car had some strange sound and the sound didn't go away for months.

I went in for a state inspection. They found both rear brake lights were out, and I told them to fix it. It cost $6.99 per light. Two guys were working on it. One on each side. Both of them had trouble getting the rear light assembly off, and both started using metal screwdrivers, to try and pry the housing off. The first guy figured out it was not prying that was required, it was moving the housing inward. The second guy couldn't figure this out, even when I asked the first guy what he did. The second guy continues to pry, and I told him not to damage my car. I am closely watching all of this. When they are finished I examined both light assemblies, and the car paint is showing stress on the left side, and the plastic assembly is showing deformation on the right side.

I have used Valvoline's services for oil changes, wiper blade changes, etc etc since November 2007. Now two years later since the last oil change when they replaced the oil plug with the wrong one it was the wrong thread?

We always got our oil changed, at either this one, or the Fourth Street one in the same city, and paid for the full treatment. It turned out, they either, did not change the oil, or left a dirty filter on, and did not lube the parts they were paid to lube. This caused a blown engine, and both sides in the front end broke (either tie rods or ball joints), and they were both dry as a bone. This place caused over $5,000 in damages to our truck.

Oct 26, 2010, I stopped by the Lavernge Instant Oil Change to have my oil topped off. It was about a quart low. The guy who I do not know his name-showed me the oil stick to show that the oil had been topped off-I did appreciate that. I left and drove straight home which is about 7 miles. I did not notice any smell or anything at that time. My wife had to make a trip to Memphis the next day which is a min of 6 hours round trip.

I went to get an oil change. They had a special on free a/c check. So they checked the a/c (after oil change). They said I only had 25% of freon in the system. The female service person said, if the a/c was to be used, the compressor could go bad! So I told them to do what they had to so the a/c would work. They said they installed the freon to fill the system. I was told that the a/c was blowing very cool and I was "good to go". So I paid the bill and went to leave, I turned on the a/c (as I was leaving the bay). The air that was coming out the vent was blowing warm (not cool like they said less than ten minutes prior!). I went back inside to tell them it was not blowing cool/cold at all! They continued to check out.

There's something terribly suspicious about this EZ Lube station. I brought my 2003 Suzuki Aerio in for an oil change in October 2010. It was pretty cheap at $26. However, the guy was really persistent in trying to get me to buy other services. (Batteries, transmission oil change, etc.) But that doesn't put me off. I just say no.But the big thing is I believe they have done something to my car. Deliberate? I don't know. I can't prove a darn thing.

On Sept 28th, I went to have my oil changed on my 2004 Honda Accord. I started to see small oil spots in my drive way. The spots became more frequent and larger in size. Yesterday, after a road trip I noticed a puddle of oil 6" in diameter under my car. So I decide to investigate. To my horror, the oil drain plug was loose and oil was dripping from the plug. I tighten the plug to complete turns until tight. I checked the oil which was down about 1 quart. EZ Lube just a word of advice. Tighten the oil plug after the oil is changed. Scary! I was a loyal customer until this happened.

Used to take my car to Valvoline oil change on Gammon road, Madison, WI. Last two times, I was told oil was low. Have only 60,000 miles on car. I do not drive hard and have never in the last three cars ever had any oil loss. Changed it at home and have not lost a drop since in months. It's either they sell bad oil or they do not fill totally (to sell cleaner?). Have a relative who managed a different place I used to take my car to before. This never had a problem with it ever. I will never use Valvoline again.

Got my oil changed like I normally do. Instead of guys it was girls and I thought that was pretty cool. They found everything wrong: air filter which needed changed, said it needed radiator flush, need new oil filter (which I thought came with oil change), my windshield wiper was coming apart.

Went in for a full service oil change. When they were done the service tech asked me if there was a " trick " to starting the car! I said, " No!" He asked me if I would start it. So, I walked out there and found that they had left my headlights on and the key in the on position with the fan for the A/C running! And the battery was dead! Never had I had a problem with my battery before! So, I said why were the lights left on and why was the fan left on with the key in the on position! Of course, it will drain the battery! So of course, I had to buy a new battery. And to top this off while I now waited for them to install the new battery, another customer, a woman, had the same thing happen to her!

I had my tires rotated at Valvoline Instant Oil change store # 020007 on my Hyundai Santa Fe on 5/01/2010. The front of the car began to shake after I drove to Waldorf, MD on 5/9/2010. I had the car towed to a Peps Boy Auto shop, where the front passenger tire fell off the car and damaged the fender and bumper. Peps Boys found loose lug nuts on all the tires, three of the lug nuts on the front passenger tire had come off and the last two studs snapped off. Pep Boys replaced the studs and mounted the spare tire.

On the evening of July 30, the staff at Valvoline Instant Oil Change, 8717 W, Ogden Ave., Lyons, IL 60534, removed and failed to replace one of the radiator caps when servicing my 2004 Toyota Sienna. The missing cap caused antifreeze to spill all over the engine and eventually made the car inoperable. On the night of the July 30, I was required to travel to meet my son and add antifreeze to the coolant system. When my son tried to drive the car again later that night, additional problems emerged that triggered numerous warning lights and again made the car inoperable. On Saturday morning, he was able to get the car to an auto repair facility for necessary repair. Repairs are over $190 which Valvoline is refusing to pay.

I had my oil changed at this location on 7/21/2010. I signed a small contract with a print on the back that was not large enough to read. They advertise quality work that is guaranteed. I thought they were honest about that. On Saturday, 7/31/2010, I drove a few blocks and my engine started smoking then stopped. Had I been on the freeway where I usually am driving, I would have been hurt or killed. I called the business and they sent out John. He said there is no oil filter on the vehicle. He went back to the shop, brought the filter the computer called for and as he was trying to install it he said this is wrong and it won't seal. Later, I learned this was a recalled filter and it was defective. The shop had not been given a notice about the defect.

I also used to work for Valvoline Instant Oil Change and I would like to stand behind all the consumers who have complained. I worked there from Oct 2009 until June 2010l, and during this time I have witnessed many customers who have come back complaining that we messed their car up. Honestly, nine times out of 10, we did. However, only about six or seven times out of 10 did we ever offer to fix the problem.

I took my 1998 VW Passat to this location for oil and filter change and check tire pressure. This was my first experience with EZ Lube and was shocked to hear the estimate at $72.99 using Castrol Synthetic oil (5W30). I told them that I had a spare oil filter to use, so they subtracted $2.00 and took off an additional 10% when I said their cost for this service is 3 times what I normally pay. No other service options were offered.

I used to work for Valvoline instant oil change and in defense of VIOC, I would like to let the public know that it's a very demanding job and there are times when things go wrong. And then there is the customers who argue over the price, and you all forget your coupons, and instead of saying hi or good morning like we do, you look and say, “How long is the wait?” Or, “Oil change.” How about saying hi back? And just so everyone knows! We make no money in bonuses or by selling services. A lot of us just care about cars and it’s only ten bucks an hour. Thought you should know.

I went in to the shop to get an oil change for my motorhome. The cost was $34 + $30 for a total of $64 for an oil change. Is this the way to do business? You just lost my business.

They were running a special to have 3 services done for a $30.00 discount. They suggested the fuel, transmission and radiator flush. I thought I was preventing problems by having this done. My car started to buck and vibrate while shifting gears. I brought it back and they said they would clean it again. They made it even worse. They are now refusing to help me and basically said I cannot prove they did anything wrong. My car is not running well at all and I live in fear that it will break down and I will be stranded someplace. I spent $200 at Valvoline and then another $1018.00 to have other work done on my car, and now I have a transmission problem that I cant afford to fix. The manager was arrogant to the point of laughing at me and said that I could take this to any level I wanted to. I could not prove they did anything wrong.

Problem was resolved. Thanks.

I sent one of our technicians to get an oil change here. When the receipt was turned in, it showed $72.45 for an oil change. Without asking my tech they put synthetic oil in the 2009 Scion at an additional charge of $4.50 per quart. We did not request synthetic oil and they did not ask if we wanted it. They just put it in and charged for it. They also tried to sell a cabin air filter for an additional $69. When I asked the manager, he referred me to the corporate office, which all you get is voice mail and not a live person. This is a bad company. I would avoid them if at all possible and they will go under on their own. I just got to pay double for an oil change.

I brought my car in for an oil change, and the manager forced my key into the ignition and broke the key and the ignition. He laughed at me and said "good luck proving it was us.” I called corporate and within 3 hours they towed the car and had it repaired for me. They footed the bill which was close to $1000. Some rotten seeds can ruin it for all. Luckily, there was a very responsive gentleman at corporate. Hopefully Marouj lost his job!

On April 24, 2010, I took my vehicle in to Valvoline Instant Oil Change located at 2470 Lafayette Road, Portsmouth, NH 03801 for a state inspection. Their phone number is 603-436-0195. I purchased this vehicle in December of 2007; it is a certified pre owned 2007 Toyota Corolla. When I arrived at Valvoline, there were no lines. I was able to get right in. The technician Shawn informed me after spending 90 minutes inspecting my vehicle that the Serpentine belt had cracks in it and needed to be replaced to pass inspection. They wanted to charge me $95 for this in order to pass. Knowing that my vehicle was very new with only 28,000 miles on it, I declined and decided to take it to a more reputable establishment that my father has used for many years.

Could you, EZ Lube, please take my name off of your website? I paid in full.

I told the director of EZ Lube the exact thing that I told Consumer Affairs. He replied later on the same day that this was published on your website and said that things had been taken care of. I received a check from EZ Lube today, and I feel that the situation was taken care of quickly and satisfactorily. I am pleased with the result.

I recently made a complaint about my experience with EZ Lube. It was posted today, March 30, 2010. I also received an email today from EZ Lube telling me that my case was reviewed and that they are taking care of matters. I feel much better now, since it has received prompt attention and the problem has been resolved.

On Friday, March 26, 2010, I went in for the $34.99 oil change and opted to take the special $39.99 oil change which included a tire rotation for $5.00 more (normally $19.99 for a tire rotation). Nothing more. I was told that the wait would be 45 minutes to an hour, but I decided to wait since my maintenance light had come on that day on the dashboard. After the oil had been changed, I was called outside by a service man named Chris. He said that the air filters were the original ones from the factory and he showed me two small dirty filters and a larger one that looked clean to me, but he said that they were no good. He mentioned that the small ones were "pricey" but said he could give me a discount on them. I asked how much the large one was and he said about $20.00 and the smaller "pricey" ones were about $59.00.

This is their statement: “Regular replacement of Automatic Transmission Fluid (ATF), according to your manufacturer's recommended schedule, will help extend the life of the transmission, prevent rough shifting, accelerated wear and even transmission failure." Problem is that it is not my manufacturer’s recommended schedule. My Ford Edge doesn't require this until 150,000 miles vs. what they told me it should be done at 30,000 for $119. I would have gotten it done but they couldn't get their horse down the neck. Economically it is unnecessary needed work. I imagine that I am not the only one being taken advantage of.

I took my car for oil change before heading out on a long weekend. After driving hundreds of miles I pulled into a gas station for directions and had them check oil to find out I was 3 quarts low on oil! That had never happened before and the car had been in perfect condition. The engine hasn't been the same since and I am now looking at having to buy a new car! Every time I had gone to EZ Lube prior they always tried to sell me on the more expensive oil and repairs and I am convinced they let me drive out of their facility on almost no oil in my car on purpose. They are the worst crooks I've ever heard of! Of course I never went back and learned a lesson the hard way! I will only be taking any car I own in the future to the dealer! I have to buy a new car!

I took our 2005 Tacoma truck for just an oil change. First, the sales person tried to sell me an upgrade to synthetic oil twice the price. I said no, thank you. Then he tried to tell me that my battery needed to be replaced. I said no, then called me back out to show me my hood filter needed to be replaced, in which I explained that I just had the 36K mile service done 4000 miles ago, and all fluids, filters, etc. had been checked, drained and replaced. I did not need anything but an oil change.

On November 17, 2009 at 2:03PM, I went to have my oil changed before going on the holiday. 70 miles outside of Phoenix, AZ, my car broke down in the middle of the desert. The tow truck driver told me that my car didn't have an oil cap. I assured him that there must be an oil cap, because 5 hours earlier, I had my oil changed by EZ Lube. He advised me that the oil cap must have come off during my drive. He also advised me that my engine was blown due to the oil having run out.

I went in for an oil change. I was told I needed to replace the interior air filter that sits behind the glove box. Once it was replaced and I turned the blower on, the car was humming and had a slight rattle. I was told that was because it was a new filter and it needed to be broken in. I asked them to put the old filter back in. I wanted to see if the hum went away. That did not fix the problem. Then I was told it was possible that the old filter had twigs or nut shells on it and they may have gotten into the fan. I was told not to worry. I needed to drive the car for a while. They made no offer to fix the fan. I did worry. While sitting there, I called Toyota. I was told by Toyota that if the filter is not removed carefully, the twigs and nuts can get pushed into the heater blower.

My girlfriend went to EZ Lube about 3 months ago, after I advised her not to. While she was there, I arrived about 10 minutes later. I got there, and they were in the middle of trying to rip her off. They were saying since she went over a few hundred miles on her oil change, that they needed to flush the engine, and that it was going to be another 60 or 70. I told them right away to stop ripping people off, and that she didn't need it, and they went about the oil change, and towards the end, like every other person that goes in there, we were advised to change the cabin air filter, and the coolant needed to be changed.

On Feb. 4, 2010, I went to your EZ Lube location at 13421 Washington Blvd in Marina Del Rey, CA and was outraged by the service I received (or should I say lack of service). I arrived at the location at 12:00 pm exactly to drop my car off for an oil change. Contrary to the advertised "We Get You In and Out in 30 Minutes or Less," I was told it would take 45 minutes, because they were busy. Although unhappy, I consented and waited, watching the monitors in the waiting area. But even at 12:50 pm, no one had even begun to work on my car. I informed the receptionist that the my car should have been ready 5 minutes ago. She then left the desk and pulled my car into the service area and notified me that someone would begin working on my car (However I received no apology for the delay).

Late November, I used the Richmond Rd. location to get lube and oil change. 2 weeks ago, I helped a stranded motorist with a jump start and noticed my oil fill cap was missing. I found the cap between my air condition lines! Great. I don't have to go buy one! Then on January 28, 2010, my oil pump quit working! Why? After checking the truck over, I discovered that the oil pan bolt was missing! Gone!

On Dec 30, 2009 my 94 Deville vehicle brakes failed while driving. I drove into the Valvoline station to inquiry if they would repair brakes. I was told yes by Rob and he stated after checking underneath the car I had two broken brake lines that he could repair them. It would cost $300, $150 for each. He stated it would be a while, to have a seat in the lobby. It was approx. 3:30 pm.

Today, I took my car for an oil change. Regretfully, the closest oil change to my home is EZ Lube in ****. These guys are a bunch of amateurs. First, they tried to sell me the cabin filter and transmission flush. They didn't even check that my car doesn't require a flush but only transmission fluid change. They claimed they could see and smell that the transmission fluid was old. It looked pretty clean to me and didn't smell like anything. It was changed about 15,000 miles ago. The cabin filter had a bee in it so they tried to make a big deal out of it. "This is what you breathe", they said. No, this is what the filter caught. What I breathe is not on that filter. It didn't look particularly dirty at all.

My young adult son took his car to this EZ Lube because his coolant was low and light was on. After changing his oil and telling him they changed and refilled all fluids and charged my Visa $239.32, they sent him on his way. This was his first experience (new, used car for college) with even an oil change. That was two days ago. He got into his car to return to college and the coolant light came on again. I sent him right back to the EZ Lube. He called me and said they laughed and told him "they don't do coolant." He then took the car to an auto parts store and they checked the coolant and replenished it and also checked the wiper fluid and that was also empty.

On 12/21/2009, I took my 2001 Toyota Rav 4 to Valvoline for an oil change and they replaced my Air Filter, Radiator Fluid and Power Steering Fluid for a total of $234.08. On 1/14/10, my oil light started to flicker and I pulled off the highway in Boston and my engine just turned off and I could not restart my car. I was towed to a service station and my car was evaluated by the Manager. When he checked my oil, he stated that my oil was definitely overfilled and the oil pump could not distribute the overfill of oil properly, and my engine seized up.

I went in for an oil change. As usual, they tried to sell me an air filter or transmission fluid change, both of which I did not need. The ** mechanic (if you could call him that) broke the oil filler cap and spilled oil down the front of the engine. To clean it up, he squirted water over the entire engine, making a big wet mess! Never again will I use these **. From now on, it’s Johnson's Automotive up Hawthorne Blvd! This caused a broken oil filler cap. Engine created "smoke" from the oil and water splashed on it, and not cleaned up by these slobs.

Last week, I brought my 03 Liberty Sport in for an oil change and later that day I noticed that the temp gauge would be near the 3/4 mark while I was driving on the interstate. I just guessed it was the cold weather but it kept happening. So when I got a chance I was going to take it back in to be seen. My wife was on her way back from work today with my 11-month old son when she heard a beeping/dinging. It was the temp, it was on H, so she pulled over and called me and her father. I had just gotten to work and could not leave, so she waited for her Dad to come. Meanwhile, it was snowing with 20+ MPH winds and under 20 degrees out. They waited 30 min. in the cold for her dad to come pick them up. My son’s hands were blue!

I brought my car in for an oil change on 8/23/09. During this visit, they told me that I was due for a cooling system flush, and that I should have it done. And so I let them do it. It took about four hours for them to do it but I thought it was over with but the problem just started. On my way home, my car overheated and I took it back to them but I barely made it. There they told me that it might have some air pockets, so they tried to get the air out by doing all kinds of things and they did that for about 2-3 hours and they also told me that my car had a reverse air cooling system. When they did the flushing, they might have damaged the thermostat, so they changed it with an off the market thermostat and the problem appeared to be okay. I was told to bring it back if it doesn't get any better, so I went home.

I took my wife's '99 Ford Explorer to get an oil change before a family trip and when my wife went to work the next morning, she noticed smoke coming from the bottom of the truck and fluid dripping. She called the manager of the place I took it in and he told her he would be there in a hour to look at it. When he looked at it, he basically told her she didn't know what she was talking about and said he couldn't find anything wrong. When I got home, she showed me the smoke and I took a look under the truck and found that the tranny dipstick tube was loose. I called the manager and told them and he told me they pulled the tube out of the tranny but seems like they didn't put it in properly and told me that it was like that before I brought it in. Now, keep in mind that the engine has only 70k and they put 190k on the invoice and tried to tell me that I also need several other jobs done to the truck. I never had a leak in that truck until I took it to Valvoline. Never again am I going there again.

I brought my truck in to get an oil change, because I was driving 1000 miles up to OR (about which I told them). Of course, I walked out of there, spending $175. They first told me that they were going to rotate my tires for free, and I told them that the tires were new and not to touch them. Then they brought me out to tell me that my radiator fluid was empty and that it looked like someone had topped it off with water because the cap was rusted. I then informed them that they were the last ones to touch it 10 months prior, so they offered to flush it for free. Then, they offered to give me a free air filter after I said no to them changing it. So because I am a VIP member, I got $8 off my oil change and 10% off everything. When it came time to ring me up, they tried to charge me for the tire rotation they never did (even after he offered it to me for free) and didn't give me $8 off. And the cashier gave me an attitude and insisted it was on there.