Valvoline Reviews

I asked why I did not hear the grease gun go off. I was told by the man taking care of me that the grease guns were new and would not work on my car. I told him I was to get a grease job for what I paid and I better get it .He did do the grease job after I told him that. I should not have to watch everything done to my cars to make sure I get what I paid for. He also told me they do not grease cars over the winter due to the cold. I will not be back.

I went to have an oil change and asked for 5/20 oil. I was given 5/30 and was on the invoice #**. Your people should read, it's on the filler cap. I will report this to BBB and will have to buy 4 quarts of oil and change. I will no longer use you.

My transmission went out due to lack of fluids when I had service in Fort Madison, Iowa the week prior.

While traveling, had my oil changed at a vioc in Ohio. They did a superb job of selling me a higher price oil change by saying that if I didn't, my warranty would be voided. The worst part, they removed the metal splash screen to changed the oil (which is proper since it was a Toyota Tundra) and did not properly re-install it. Down the road I noticed that it was being held on by one bolt. It could have been a nasty experience if it fell off.

Valvoline did my NYS inspection on October 19, 2011. I was told that my passenger side windshield wiper blade needed replacement, and that the car would not pass NYS inspection. Prior to my going to Valvoline on Western Avenue, Albany, New York, I took it to Advanced Auto on Altamont Avenue, Schenectady, New York. The man looked at my car and he told me everything was good to go (he checked the lights, wipers, back-up and et cetera). I told the Valvoline representative that I did this, and nothing was wrong with wiper blades minutes ago. The Valvoline representative said that they are not NYS inspectors. As I was waiting in the room, I saw the guy at Valvoline with his left hand on my wiper blade, but I never got up to question him what he was doing. Now I know what he was doing!

On 8/6/11, I took my 2004 Mazda 3 to the Amelia Valvoline Instant Oil Change store, intending to get an oil change & have them checked the air conditioning coolant. When they checked my car, I was told that the air conditioning didn't need service yet, but that there was pressure building in the system that could ruin the A/C compressor. Then I was told that my transmission & fuel system were due for service. They said that if I had all 3 systems done they had a special deal that would save me money. I was hesitant but agreed to the suggested service.

I went in to EZ Lube with a coupon for a $18.99 oil change. They took my car and called me a half hour later telling me to come get my car because they couldn't change my oil. When I asked what the problem was, they told me my drain plug was stripped and they could not remove my oil pan and I would have to take it to a mechanic because I may need to get a new oil pan for my car. I then went to Pep Boys to get an estimate, without having them personally check it and they told me if I did indeed need a new oil pan, parts and labor would cost me almost $700! Depressed by this thought, I asked my boyfriend to take a look at it for me. He had no problem removing the drain plug and changing my oil for me. EZ Lube had lied to me to get out of changing my oil for $20.

The transmission fluid was changed on Acura 3.2 TL. Few weeks later, the gears started slipping. Acura dealer said Valvoline put a wrong kind of fluid in transmission. It should have been Honda fluid only. I had to have new transmission flush with Honda fluid. It was better, but never was okay. It consistently began to get worse, until I finally had to have a new transmission at $3900.00. I have tried for two weeks to get a response from Valvoline to no success! I want to be fully reimbursed. Valvoline should be the professionals and know what fluid to use.

I came in with the $18.99 RT oil change coupon and they refused service because I was showing them the coupon on my phone, even though they can easily get the coupon code right off my phone. They said I have to print it out. So, I came back later with a printed coupon and dropped off my car. About an hour or so later, I came back to pick up my car only to find out they haven't done anything to it and refuse to service it. They didn't even call me ahead of time to tell about it. The assistant manager, Edward **, claimed that the oil plug is over torque, therefore, they don't want to service it and assume any liability for it. At that point, I didn't remember his name so I left and came back a 3rd time only to have the other employees gave me the runaround that he was"unavailable and walked away from me. I demanded his name, only to have another employee grabbed a business card for the store manager from the front desk and handed it to me, and walk away without even speaking to me. I said "No", and that I wanted the name of the person I initially spoken with and refused to service my car. Finally, that employee turned around and wrote it down for me.

I too took a coupon into EZ lube in Hemet Ca, which they refused to honor at the advertised price. They claimed that since my auto had high mileage, they could not honor the 18.99 price. After insisting they honor the price, they finally called the manager, who told me it would only be a few dollars more. Of course this was not for high mileage oil. They quickly changed the oil and even though they claim they fill all fluid, they apparently did not on my car as the very next day I began having problems.

I needed an oil change in my 2008 Honda Fit. EZ Lube had a sign out front; advertising $18.99 for an oil change. I went in and asked for just an oil change in the advertised price. They took the car and did the service. Afterwards, they gave me an invoice for $43. They said my car needed the premium oil! They didn't even ask me if I still wanted them to do the service! No, my car did not need premium oil, nor did I want premium oil. It was classic bait and switch scam! I am never going back. Have this company shut down.

I've had my Ford F-150 4x4 pickup truck only serviced at Valvoline. I followed all the recommendations of fluid replacement including the transmission. Well, the transmission went out and I was wondering who to speak with about Valvoline's policy of protection. The boys in the bays servicing the vehicles know nothing about such things. Is Valvoline partly responsible? I don't know, but it would be at least nice to speak to a representative.

I worked at Valvoline now for a little over a month. I already cannot partake in some of the things that are going on at the store on Michigan Road in Carmel, Indiana. From beginning to end, it just gets worse and worse!

I tried to pay for oil change with a traveler's check and was told that they could not accept travel checks because it's a company policy. They aren't allowed to make change. My bill was 36.81, check 50.00.

I went in for an oil change; four mechanics came over to my car. They were not busy and I requested an oil change, and they did change my oil very, very, quickly. I then asked that they tighten everything because I do a lot of highway driving. They seemed not to care with what I was saying and laughed. Later that day, I was driving up Route 1. When I accelerated, I heard a pop and then a loud hum. The car started to shake and I had no control. I managed to get off the highway just as my car died.

On 8/11/11, I took my car in for an oil change at the Valvoline store located at 850 Oak Road, Lawrenceville GA 30044. I have taken my cars there before so I was familiar with the services they have performed in the past. I did arrive 5 minutes before closing, but they took me so I did not think that the service I received should have suffered. I was wrong!

I left my job back in February to take care of my mother. Her health got really bad. She needed 24-hour care so I quit VIOC to take care of mom.

I took my car in for an oil change on 7/09/11. Jason called me out to the car to let me know of services he recomended for my car such as a fuel treetment. I told him to just do the oil change and he tried to give me a special. He said my oil change will be free if I get the services he said I needed. I told him to just do the oil change. About ten minutes later he came in and I payed for the oil change. That night I notice my car was loosing transmission fluid rapidly. It was pouring out when I turned the car off. I called Vavoline back the next day because it was after hours. I explained the problem and they sent out two employees (Saul and Jose).

I took my 2004 Camry for an oil change. The staff refused to honor my coupon for the $18.99 special and said they would only honor the coupon for $24.99 premium oil change as my car had a high mileage. When I agreed to that request, they recommended the transmission oil change. When I refused their recommendation, the staff became extremely hostile. When I wanted to pay, I requested that they use my card as a debit so that my funds are immediately transferred. They refused, and just swiped my card and handed me back my receipt in extreme contempt. I went up to the manager, "Carlos", who was extremely disrespectful to me; and turned his back on me. I came home extremely angry and distraught only to find that the invoive they gave me had some other person's information. This branch of EZ lube is overly aggressive and abrasive in selling the customers extra services/repairs that the car may or may not need. On the customer's refusal, the staff becomes hostile and rude.

a normal car.

I called them and they already had a story ready before even looking my car up. They said it was broken when I got there.

I had an oil change performed on my 2007 Toyota Tundra on 06/03/2011. The mechanic broke my hood release inside the cab by apparently pulling the release too hard. The following morning, I towed my bass boat 100 miles for a day of fishing. At the end of the day, there was an oil puddle under the truck. Further inspection revealed my undercarriage to be coated with oil. I checked the dip-stick and it's 1/2 quart low. I left the lake, watched the oil pressure gauge on the return trip home and drove straight to EZ-Lube to talk to the manager and get resolution. He wanted to put the truck in the service bay, boat and all. I thought it better to park the boat and while disconnecting it from the trailer hitch, I discovered the boat and trailer were now covered with oil, as well.

How does a consumer know if your recommendations are accurate? If a consumer walks in wanting just a oil change with regular oil but gets a list of other things that are "recommended" that cost 8 times as much. Why not "recommend" a second opinion before being sold the extra "recommendations."

I registered as a user of the 5W-30. It has a 125,000-mile oil engine guarantee and I have yet to receive information on how the guarantee works. I am now just under 1,000 miles short of the 125,000-mile guarantee travel odometer mark and I noticed, as I changed my most recent set of spark plugs, an oil in my spark plug chamber.

On March 27, 2011, I took my truck to EZ Lube and had my oil changed on my engine, rear diff. and manual transmission where a shot of intake cleaning fluid was to clean out my intake fuel system. I was charged $285.91 while my truck is not an old truck. So now, I have an oil leak under it and I've taken my truck back to the same EZ Lube a couple of times and they said that they cannot find any leak or oil under it. I’m worried and upset because I drove in with no leaks and now everywhere I go I leave a puddle of oil.

I took my Hyundai in for an oil change and some minor work such as radiator flush and brake fluid flush. I paid about $350 for the work and drove out. The next day my air conditioner was not working. I had no cold air. They charged it for me and it worked for one day and didn't again. I took the car to my mechanic and had to pay for a charge with a dye in it and when it was empty the next day I returned to the mechanic and they determined that the hose that was damaged was not in stock and had to be ordered and it cost almost $400 plus labor. No one can prove anything happened at EZ Lube without pulling the hose out and I can't afford to do that.

I ordered rear differential service using special, required Honda fluid. The work order indicated that they will use the special fluid and charge an extra $20. A few days later, a noise started coming from the rear end. I took the car to the dealership and they said that the fluid was wrong and it destroyed the differential. I wrote a letter to EZ Lube. They did call me the next day to deny my claim because they felt that Honda could not prove that the fluid they drained was from my car. When I asked him if he meant Honda that was in collusion with me, he indicated that I couldn't prove anything regarding their service. I asked how he came to this illogical conclusion when the dealer in writing certified their statement. He said that it didn't matter.

I have been a customer at EZ Lube for the past 7 years and have trusted their judgment and recommendations until now. I went in to EZ Lube on 1/4/11 to get a full service oil change and to get my air filter cleaned. The man who greeted me and wrote my estimate was Chris **. I explained to him that my car has been starting a little roughly and that I had been advised that I should get my K & N air filter cleaned. While they were working on my car, Chris ** came to find me in the waiting room and told me that my air filter did not need cleaning and it looked fine. I questioned his judgment and explained to him that I had been advised by a person I trusted to have it cleaned. He continued to tell me that it was in a fine condition and that it looked "okay".

I just found out my lube holder was broken because of EZ Lube. I went to change oil at another company today. People told me that my lube holder will need to be changed because the guy in EZ Lube did not carefully handle it. This is not the first time I had problem with EZ Lube. There's one time I sent my car to EZ Lube. The second day, I found out the car had some strange sound and the sound didn't go away for months.

I went in for a state inspection. They found both rear brake lights were out, and I told them to fix it. It cost $6.99 per light. Two guys were working on it. One on each side. Both of them had trouble getting the rear light assembly off, and both started using metal screwdrivers, to try and pry the housing off. The first guy figured out it was not prying that was required, it was moving the housing inward. The second guy couldn't figure this out, even when I asked the first guy what he did. The second guy continues to pry, and I told him not to damage my car. I am closely watching all of this. When they are finished I examined both light assemblies, and the car paint is showing stress on the left side, and the plastic assembly is showing deformation on the right side.

I have used Valvoline's services for oil changes, wiper blade changes, etc etc since November 2007. Now two years later since the last oil change when they replaced the oil plug with the wrong one it was the wrong thread?

We always got our oil changed, at either this one, or the Fourth Street one in the same city, and paid for the full treatment. It turned out, they either, did not change the oil, or left a dirty filter on, and did not lube the parts they were paid to lube. This caused a blown engine, and both sides in the front end broke (either tie rods or ball joints), and they were both dry as a bone. This place caused over $5,000 in damages to our truck.

Oct 26, 2010, I stopped by the Lavernge Instant Oil Change to have my oil topped off. It was about a quart low. The guy who I do not know his name-showed me the oil stick to show that the oil had been topped off-I did appreciate that. I left and drove straight home which is about 7 miles. I did not notice any smell or anything at that time. My wife had to make a trip to Memphis the next day which is a min of 6 hours round trip.

I went to get an oil change. They had a special on free a/c check. So they checked the a/c (after oil change). They said I only had 25% of freon in the system. The female service person said, if the a/c was to be used, the compressor could go bad! So I told them to do what they had to so the a/c would work. They said they installed the freon to fill the system. I was told that the a/c was blowing very cool and I was "good to go". So I paid the bill and went to leave, I turned on the a/c (as I was leaving the bay). The air that was coming out the vent was blowing warm (not cool like they said less than ten minutes prior!). I went back inside to tell them it was not blowing cool/cold at all! They continued to check out.

There's something terribly suspicious about this EZ Lube station. I brought my 2003 Suzuki Aerio in for an oil change in October 2010. It was pretty cheap at $26. However, the guy was really persistent in trying to get me to buy other services. (Batteries, transmission oil change, etc.) But that doesn't put me off. I just say no.But the big thing is I believe they have done something to my car. Deliberate? I don't know. I can't prove a darn thing.

On Sept 28th, I went to have my oil changed on my 2004 Honda Accord. I started to see small oil spots in my drive way. The spots became more frequent and larger in size. Yesterday, after a road trip I noticed a puddle of oil 6" in diameter under my car. So I decide to investigate. To my horror, the oil drain plug was loose and oil was dripping from the plug. I tighten the plug to complete turns until tight. I checked the oil which was down about 1 quart. EZ Lube just a word of advice. Tighten the oil plug after the oil is changed. Scary! I was a loyal customer until this happened.

Used to take my car to Valvoline oil change on Gammon road, Madison, WI. Last two times, I was told oil was low. Have only 60,000 miles on car. I do not drive hard and have never in the last three cars ever had any oil loss. Changed it at home and have not lost a drop since in months. It's either they sell bad oil or they do not fill totally (to sell cleaner?). Have a relative who managed a different place I used to take my car to before. This never had a problem with it ever. I will never use Valvoline again.

Got my oil changed like I normally do. Instead of guys it was girls and I thought that was pretty cool. They found everything wrong: air filter which needed changed, said it needed radiator flush, need new oil filter (which I thought came with oil change), my windshield wiper was coming apart.

Went in for a full service oil change. When they were done the service tech asked me if there was a " trick " to starting the car! I said, " No!" He asked me if I would start it. So, I walked out there and found that they had left my headlights on and the key in the on position with the fan for the A/C running! And the battery was dead! Never had I had a problem with my battery before! So, I said why were the lights left on and why was the fan left on with the key in the on position! Of course, it will drain the battery! So of course, I had to buy a new battery. And to top this off while I now waited for them to install the new battery, another customer, a woman, had the same thing happen to her!

I had my tires rotated at Valvoline Instant Oil change store # 020007 on my Hyundai Santa Fe on 5/01/2010. The front of the car began to shake after I drove to Waldorf, MD on 5/9/2010. I had the car towed to a Peps Boy Auto shop, where the front passenger tire fell off the car and damaged the fender and bumper. Peps Boys found loose lug nuts on all the tires, three of the lug nuts on the front passenger tire had come off and the last two studs snapped off. Pep Boys replaced the studs and mounted the spare tire.

On the evening of July 30, the staff at Valvoline Instant Oil Change, 8717 W, Ogden Ave., Lyons, IL 60534, removed and failed to replace one of the radiator caps when servicing my 2004 Toyota Sienna. The missing cap caused antifreeze to spill all over the engine and eventually made the car inoperable. On the night of the July 30, I was required to travel to meet my son and add antifreeze to the coolant system. When my son tried to drive the car again later that night, additional problems emerged that triggered numerous warning lights and again made the car inoperable. On Saturday morning, he was able to get the car to an auto repair facility for necessary repair. Repairs are over $190 which Valvoline is refusing to pay.

I had my oil changed at this location on 7/21/2010. I signed a small contract with a print on the back that was not large enough to read. They advertise quality work that is guaranteed. I thought they were honest about that. On Saturday, 7/31/2010, I drove a few blocks and my engine started smoking then stopped. Had I been on the freeway where I usually am driving, I would have been hurt or killed. I called the business and they sent out John. He said there is no oil filter on the vehicle. He went back to the shop, brought the filter the computer called for and as he was trying to install it he said this is wrong and it won't seal. Later, I learned this was a recalled filter and it was defective. The shop had not been given a notice about the defect.

I also used to work for Valvoline Instant Oil Change and I would like to stand behind all the consumers who have complained. I worked there from Oct 2009 until June 2010l, and during this time I have witnessed many customers who have come back complaining that we messed their car up. Honestly, nine times out of 10, we did. However, only about six or seven times out of 10 did we ever offer to fix the problem.

I took my 1998 VW Passat to this location for oil and filter change and check tire pressure. This was my first experience with EZ Lube and was shocked to hear the estimate at $72.99 using Castrol Synthetic oil (5W30). I told them that I had a spare oil filter to use, so they subtracted $2.00 and took off an additional 10% when I said their cost for this service is 3 times what I normally pay. No other service options were offered.

I used to work for Valvoline instant oil change and in defense of VIOC, I would like to let the public know that it's a very demanding job and there are times when things go wrong. And then there is the customers who argue over the price, and you all forget your coupons, and instead of saying hi or good morning like we do, you look and say, “How long is the wait?” Or, “Oil change.” How about saying hi back? And just so everyone knows! We make no money in bonuses or by selling services. A lot of us just care about cars and it’s only ten bucks an hour. Thought you should know.

I went in to the shop to get an oil change for my motorhome. The cost was $34 + $30 for a total of $64 for an oil change. Is this the way to do business? You just lost my business.

They were running a special to have 3 services done for a $30.00 discount. They suggested the fuel, transmission and radiator flush. I thought I was preventing problems by having this done. My car started to buck and vibrate while shifting gears. I brought it back and they said they would clean it again. They made it even worse. They are now refusing to help me and basically said I cannot prove they did anything wrong. My car is not running well at all and I live in fear that it will break down and I will be stranded someplace. I spent $200 at Valvoline and then another $1018.00 to have other work done on my car, and now I have a transmission problem that I cant afford to fix. The manager was arrogant to the point of laughing at me and said that I could take this to any level I wanted to. I could not prove they did anything wrong.

Problem was resolved. Thanks.

I sent one of our technicians to get an oil change here. When the receipt was turned in, it showed $72.45 for an oil change. Without asking my tech they put synthetic oil in the 2009 Scion at an additional charge of $4.50 per quart. We did not request synthetic oil and they did not ask if we wanted it. They just put it in and charged for it. They also tried to sell a cabin air filter for an additional $69. When I asked the manager, he referred me to the corporate office, which all you get is voice mail and not a live person. This is a bad company. I would avoid them if at all possible and they will go under on their own. I just got to pay double for an oil change.

I brought my car in for an oil change, and the manager forced my key into the ignition and broke the key and the ignition. He laughed at me and said "good luck proving it was us.” I called corporate and within 3 hours they towed the car and had it repaired for me. They footed the bill which was close to $1000. Some rotten seeds can ruin it for all. Luckily, there was a very responsive gentleman at corporate. Hopefully Marouj lost his job!

On April 24, 2010, I took my vehicle in to Valvoline Instant Oil Change located at 2470 Lafayette Road, Portsmouth, NH 03801 for a state inspection. Their phone number is 603-436-0195. I purchased this vehicle in December of 2007; it is a certified pre owned 2007 Toyota Corolla. When I arrived at Valvoline, there were no lines. I was able to get right in. The technician Shawn informed me after spending 90 minutes inspecting my vehicle that the Serpentine belt had cracks in it and needed to be replaced to pass inspection. They wanted to charge me $95 for this in order to pass. Knowing that my vehicle was very new with only 28,000 miles on it, I declined and decided to take it to a more reputable establishment that my father has used for many years.

Could you, EZ Lube, please take my name off of your website? I paid in full.

I told the director of EZ Lube the exact thing that I told Consumer Affairs. He replied later on the same day that this was published on your website and said that things had been taken care of. I received a check from EZ Lube today, and I feel that the situation was taken care of quickly and satisfactorily. I am pleased with the result.

I recently made a complaint about my experience with EZ Lube. It was posted today, March 30, 2010. I also received an email today from EZ Lube telling me that my case was reviewed and that they are taking care of matters. I feel much better now, since it has received prompt attention and the problem has been resolved.

On Friday, March 26, 2010, I went in for the $34.99 oil change and opted to take the special $39.99 oil change which included a tire rotation for $5.00 more (normally $19.99 for a tire rotation). Nothing more. I was told that the wait would be 45 minutes to an hour, but I decided to wait since my maintenance light had come on that day on the dashboard. After the oil had been changed, I was called outside by a service man named Chris. He said that the air filters were the original ones from the factory and he showed me two small dirty filters and a larger one that looked clean to me, but he said that they were no good. He mentioned that the small ones were "pricey" but said he could give me a discount on them. I asked how much the large one was and he said about $20.00 and the smaller "pricey" ones were about $59.00.

This is their statement: “Regular replacement of Automatic Transmission Fluid (ATF), according to your manufacturer's recommended schedule, will help extend the life of the transmission, prevent rough shifting, accelerated wear and even transmission failure." Problem is that it is not my manufacturer’s recommended schedule. My Ford Edge doesn't require this until 150,000 miles vs. what they told me it should be done at 30,000 for $119. I would have gotten it done but they couldn't get their horse down the neck. Economically it is unnecessary needed work. I imagine that I am not the only one being taken advantage of.

I took my car for oil change before heading out on a long weekend. After driving hundreds of miles I pulled into a gas station for directions and had them check oil to find out I was 3 quarts low on oil! That had never happened before and the car had been in perfect condition. The engine hasn't been the same since and I am now looking at having to buy a new car! Every time I had gone to EZ Lube prior they always tried to sell me on the more expensive oil and repairs and I am convinced they let me drive out of their facility on almost no oil in my car on purpose. They are the worst crooks I've ever heard of! Of course I never went back and learned a lesson the hard way! I will only be taking any car I own in the future to the dealer! I have to buy a new car!

I took our 2005 Tacoma truck for just an oil change. First, the sales person tried to sell me an upgrade to synthetic oil twice the price. I said no, thank you. Then he tried to tell me that my battery needed to be replaced. I said no, then called me back out to show me my hood filter needed to be replaced, in which I explained that I just had the 36K mile service done 4000 miles ago, and all fluids, filters, etc. had been checked, drained and replaced. I did not need anything but an oil change.

On November 17, 2009 at 2:03PM, I went to have my oil changed before going on the holiday. 70 miles outside of Phoenix, AZ, my car broke down in the middle of the desert. The tow truck driver told me that my car didn't have an oil cap. I assured him that there must be an oil cap, because 5 hours earlier, I had my oil changed by EZ Lube. He advised me that the oil cap must have come off during my drive. He also advised me that my engine was blown due to the oil having run out.

I went in for an oil change. I was told I needed to replace the interior air filter that sits behind the glove box. Once it was replaced and I turned the blower on, the car was humming and had a slight rattle. I was told that was because it was a new filter and it needed to be broken in. I asked them to put the old filter back in. I wanted to see if the hum went away. That did not fix the problem. Then I was told it was possible that the old filter had twigs or nut shells on it and they may have gotten into the fan. I was told not to worry. I needed to drive the car for a while. They made no offer to fix the fan. I did worry. While sitting there, I called Toyota. I was told by Toyota that if the filter is not removed carefully, the twigs and nuts can get pushed into the heater blower.

My girlfriend went to EZ Lube about 3 months ago, after I advised her not to. While she was there, I arrived about 10 minutes later. I got there, and they were in the middle of trying to rip her off. They were saying since she went over a few hundred miles on her oil change, that they needed to flush the engine, and that it was going to be another 60 or 70. I told them right away to stop ripping people off, and that she didn't need it, and they went about the oil change, and towards the end, like every other person that goes in there, we were advised to change the cabin air filter, and the coolant needed to be changed.

On Feb. 4, 2010, I went to your EZ Lube location at 13421 Washington Blvd in Marina Del Rey, CA and was outraged by the service I received (or should I say lack of service). I arrived at the location at 12:00 pm exactly to drop my car off for an oil change. Contrary to the advertised "We Get You In and Out in 30 Minutes or Less," I was told it would take 45 minutes, because they were busy. Although unhappy, I consented and waited, watching the monitors in the waiting area. But even at 12:50 pm, no one had even begun to work on my car. I informed the receptionist that the my car should have been ready 5 minutes ago. She then left the desk and pulled my car into the service area and notified me that someone would begin working on my car (However I received no apology for the delay).

Late November, I used the Richmond Rd. location to get lube and oil change. 2 weeks ago, I helped a stranded motorist with a jump start and noticed my oil fill cap was missing. I found the cap between my air condition lines! Great. I don't have to go buy one! Then on January 28, 2010, my oil pump quit working! Why? After checking the truck over, I discovered that the oil pan bolt was missing! Gone!

On Dec 30, 2009 my 94 Deville vehicle brakes failed while driving. I drove into the Valvoline station to inquiry if they would repair brakes. I was told yes by Rob and he stated after checking underneath the car I had two broken brake lines that he could repair them. It would cost $300, $150 for each. He stated it would be a while, to have a seat in the lobby. It was approx. 3:30 pm.

Today, I took my car for an oil change. Regretfully, the closest oil change to my home is EZ Lube in ****. These guys are a bunch of amateurs. First, they tried to sell me the cabin filter and transmission flush. They didn't even check that my car doesn't require a flush but only transmission fluid change. They claimed they could see and smell that the transmission fluid was old. It looked pretty clean to me and didn't smell like anything. It was changed about 15,000 miles ago. The cabin filter had a bee in it so they tried to make a big deal out of it. "This is what you breathe", they said. No, this is what the filter caught. What I breathe is not on that filter. It didn't look particularly dirty at all.

My young adult son took his car to this EZ Lube because his coolant was low and light was on. After changing his oil and telling him they changed and refilled all fluids and charged my Visa $239.32, they sent him on his way. This was his first experience (new, used car for college) with even an oil change. That was two days ago. He got into his car to return to college and the coolant light came on again. I sent him right back to the EZ Lube. He called me and said they laughed and told him "they don't do coolant." He then took the car to an auto parts store and they checked the coolant and replenished it and also checked the wiper fluid and that was also empty.

On 12/21/2009, I took my 2001 Toyota Rav 4 to Valvoline for an oil change and they replaced my Air Filter, Radiator Fluid and Power Steering Fluid for a total of $234.08. On 1/14/10, my oil light started to flicker and I pulled off the highway in Boston and my engine just turned off and I could not restart my car. I was towed to a service station and my car was evaluated by the Manager. When he checked my oil, he stated that my oil was definitely overfilled and the oil pump could not distribute the overfill of oil properly, and my engine seized up.

I went in for an oil change. As usual, they tried to sell me an air filter or transmission fluid change, both of which I did not need. The ** mechanic (if you could call him that) broke the oil filler cap and spilled oil down the front of the engine. To clean it up, he squirted water over the entire engine, making a big wet mess! Never again will I use these **. From now on, it’s Johnson's Automotive up Hawthorne Blvd! This caused a broken oil filler cap. Engine created "smoke" from the oil and water splashed on it, and not cleaned up by these slobs.

Last week, I brought my 03 Liberty Sport in for an oil change and later that day I noticed that the temp gauge would be near the 3/4 mark while I was driving on the interstate. I just guessed it was the cold weather but it kept happening. So when I got a chance I was going to take it back in to be seen. My wife was on her way back from work today with my 11-month old son when she heard a beeping/dinging. It was the temp, it was on H, so she pulled over and called me and her father. I had just gotten to work and could not leave, so she waited for her Dad to come. Meanwhile, it was snowing with 20+ MPH winds and under 20 degrees out. They waited 30 min. in the cold for her dad to come pick them up. My son’s hands were blue!

I brought my car in for an oil change on 8/23/09. During this visit, they told me that I was due for a cooling system flush, and that I should have it done. And so I let them do it. It took about four hours for them to do it but I thought it was over with but the problem just started. On my way home, my car overheated and I took it back to them but I barely made it. There they told me that it might have some air pockets, so they tried to get the air out by doing all kinds of things and they did that for about 2-3 hours and they also told me that my car had a reverse air cooling system. When they did the flushing, they might have damaged the thermostat, so they changed it with an off the market thermostat and the problem appeared to be okay. I was told to bring it back if it doesn't get any better, so I went home.

I took my wife's '99 Ford Explorer to get an oil change before a family trip and when my wife went to work the next morning, she noticed smoke coming from the bottom of the truck and fluid dripping. She called the manager of the place I took it in and he told her he would be there in a hour to look at it. When he looked at it, he basically told her she didn't know what she was talking about and said he couldn't find anything wrong. When I got home, she showed me the smoke and I took a look under the truck and found that the tranny dipstick tube was loose. I called the manager and told them and he told me they pulled the tube out of the tranny but seems like they didn't put it in properly and told me that it was like that before I brought it in. Now, keep in mind that the engine has only 70k and they put 190k on the invoice and tried to tell me that I also need several other jobs done to the truck. I never had a leak in that truck until I took it to Valvoline. Never again am I going there again.

I brought my truck in to get an oil change, because I was driving 1000 miles up to OR (about which I told them). Of course, I walked out of there, spending $175. They first told me that they were going to rotate my tires for free, and I told them that the tires were new and not to touch them. Then they brought me out to tell me that my radiator fluid was empty and that it looked like someone had topped it off with water because the cap was rusted. I then informed them that they were the last ones to touch it 10 months prior, so they offered to flush it for free. Then, they offered to give me a free air filter after I said no to them changing it. So because I am a VIP member, I got $8 off my oil change and 10% off everything. When it came time to ring me up, they tried to charge me for the tire rotation they never did (even after he offered it to me for free) and didn't give me $8 off. And the cashier gave me an attitude and insisted it was on there.

I took my car in on Friday for an $80 full synthetic oil change. My car has a custom engine and oil must be changed frequently due to the heat caused by the supercharger. Employees used standard sockets on my European car, which uses metric. They stripped the head of the bolt that drains the oil. While attempting to get the bolt off with vice grips, channel locks and a strip kit, they rounded out the head completely. They said that the shop next door could fix it on Sunday and then they would finish changing my oil.

I went in for oil change and noticed the sign advertising $21.99. Three people were there and one employee was flirting with a female - even though they had three stalls, only one vehicle, a truck was being serviced (which took about 30 minutes to service) after a fourth person came to work. Finally, someone approached me. I drove my car over to the stall and requested an oil change. The person stated, "Do you want the $43 special or the $75 special?" I stated, "I wanted the $21.99 special which you're advertising." After a few minutes, they drove the car out and told me they did not have the oil filter.

I inquired about an oil change using 5 quarts of oil that I was provided and was told that I would receive $2.00 off the final discounted price of $24.00 if my oil was used. When I paid for the oil change, I was not credited the $2.00 and was told that only one discount could be applied at one time. I lost $2.00. I would have been better off keeping my oil, letting them install the regular package, and paying the same price!

This is an addendum to my complaint filed 07/07/09. When I re-read my complaint, I didn't make it clear that the damage occurring was to my right front rim which was one of my "good" rims & not one of my previously damaged rims of which I had two, on the left front & rear of my vehicle. I was still able to operate this vehicle with the two prior cracked rims. I just had to have air pressure every 3 days or so. The damage to my right front rim that occurred at Valvoline on 6/15/09 was damaged to the degree that I was losing 20 lbs of pressure overnight. As I stated previously, I am still pursuing this & will add an addendum.

I use Valvoline on a regular basis on oil change, fluid check, etc. My complaint is a little different than those I have read. I have used Valvoline for years for my oil change needs. I had 2 cracked rims on my 2002 Olds Alero and I frequented Valvoline to add air pressure to my 2 ties on the left.

I was in that store for an hour and a half, only 3 cars ahead of me. Two employees were going back and forth to Del Taco and gone for about 20 minutes each time. When the girl (her name was Drue) took me back so Tiny could show me my air filter was dirty or needed to be replaced, my Chevrolet Tahoe engine compartment was covered in oil. Tiny said that it's no big deal. He washed it off but now my truck smokes and stinks like burned oil. I have oil spots on my driveway and also the surrounding parts in the engine. I have grease in my truck where the guy was standing to clean my windshield. There are boot marks and he was holding on to my handle on the inside of my truck. They don't even put anything on my light grey seat.

I took my car to their shop for belts replacement. On the way back, on the freeway, the plate under the car was not put back properly; while scraping till I found a spot to stop, the plate got damaged. The guy from shop came and worked on it but could not place it back, so he took it and told me that I didn't need it anyways. Next day, I went back for the more important issue, the bad/loose belt replacement. When I asked the manager what he was going to do about the plate, he asked his employee, in front of me, whereabouts was the plate, the mechanic said he had put it in his truck and took it home!

On 3/20/09, I took my classic car to VIOC for an oil change, which includes topping off most fluids under the hood. Last week, I noticed blue smoke pouring from the tailpipe, so I decided to check my fluid levels. Upon checking the fluid levels, I found my oil level to be at least a quart over the recommended capacity. On top of that, my transmission fluid was not even touching the dipstick. I filled the trans with fluid myself (about drained completely), and this is the first I've noticed any significant loss of fluid from the trans. I don't think I have any damage from the lack of tranny fluid; however, overfilling my engine oil has my car smoking (blue smoke) and running rough. Several mechanics tell me that I may need to have valve seal service or a shot piston ring. I shouldn't need any service of this nature for the car has less than 59,000 miles on it. Not to mention, this smoke just began since my oil change (with at least 1 qt. too much). Oh yeah, the receipt reads that there was 5 quarts of oil added, and the oil dipstick clearly 4 qt. capacity.

On October 27, 2008, I went to EZ Lube for an oil change with an offer for $50.00 in free gasoline if I paid $34.99 plus taxes for a full service oil change. I received a $50 certificate from EZ Lube that I mail in with receipts from my choice of gas stations. I send $100.00 a month receipts and receive a $25.00 gift card towards gas for 2 months for a total of $50.00. I followed all the instructions on the paperwork given to me and after 3 months, I never received any gift cards. When I called the number on my paperwork, it was constantly busy all hours of the day and the paperwork stated not to contact EZ Lube. This is a scam. EZ Lube should not lead their customers on to get business.

I took my car in for a basic oil change at the EZ Lube in San Diego about 5 weeks ago. I have been traveling a lot recently and had to get another oil change yesterday. This time, I took it to my mechanic, a trustworthy guy I have known for years. Anyways, he discovered that the last time I had my oil changed, the person put the drain plug on so tight (or did something) that stripped the grooves on the oil pan. This mistake is going to cost me over $200 because a new oil pan was needed. Luckily, he has taken pictures for me because I am going to pursue action against EZ Lube. If there is one reoccurring lesson to take from this, it's do not go to these quick oil change people. This is the third time in about 10 years I have had a problem with these types of businesses. Spend the extra $10 for a true professional to take care of your car.

I have 2 complaints. First I took my 1994 Honda Accord on 11/14/2008 and had oil changed. When I changed my oil myself today, 4/2/2009, I noticed that my magnetic oil plug was gone. I called up the store and they denied of course (thing cost me $15, not much but the principle). They say I must have lost it and they are not responsible for it. How could I have lost my drain plug and put a different one in and not know it? Second complaint, this is a two-parter. First part 2001 Nissan Sentra (wife’s car), it was winter and my wife need her oil change; she went in, they changed the oil, and they told her that the tranny fluid was black as coffee. I told her I’ll change the next weekend. I got it home and looked at it, and it was as red as it just came out of the bottle. Second complaint with the same car, the winter of 11/2008, I took the car in to get the oil change, and it was snowing like crazy.

I went in to have an oil change yesterday. When I pulled up, I was the only customer there and was directed to pull my car in to the garage area. When I stopped the car, I realized that two of the workers were throwing odds and evens to see who had to handle my oil change. Maybe I'm a little sensitive, but I feel like doing oil changes is their job and I'm sorry if doing mine was an inconvenience to either of them. As far as customer service, there was none. As usual, they tried to talk me into services that I didn't feel were necessary, offering me a great price. My early bird basic oil change is now priced at $44. Prices have definitely gone up (or I was cheated). The job was completed in about 5 minutes. I seriously doubt that I got what I paid for. Considering the lack of customer service and the high price, I will start taking my car to Firestone, Goodyear, etc. I'm not going to waste my time with Valvoline. This particular store has been taking care of our three cars for years but not anymore! I don't want to be a bother to the workers who didn't seem to have anything else to do at 8:30 am.

I had FS1 Full Service oil change on 3/26/09. I noticed an oil leak on the driveway where I park. After looking under the car and at the oil filter, I have determined that the oil leak is coming from the drain plug. I called Chris at EZ Lube and he said to bring the car in, it should be something simple they can fix right away. Chris pulled my car into a service bay right away and checked the drain plug. He told me it was a little loose, tightened it, topped off the oil and sent me on my way. I will monitor the oil level over the next week and check if the leak issue has been resolved. I hope this minor oversight does not reflect a bigger problem with service for EZ Lube.

I pulled into a EZ Lube for a quick $19.95 oil change. All was well until I left to drive down the road. The oil light came on and wouldn't go out. I drove back and complained. The manager looked under the hood and said, "It looks like it is low on oil. Let me go get a quart and then drive it back into the bay." He left, I checked the dipstick myself and it was bone dry. The idiots forgot to put oil in the car.

Derrick from Medford OR. is a **!! Just because the receipt said the transmission was ok did not cause failure nor did any of the tech at VIOC. If the trans. fluid was contaminated or burned, the damage had been done prior to the oil change, and if he had done proper preventive maintenance on his vehicle than the only one to blame would be the dealer as they are the only ones who can change the fluid. I ran a oil change place for 15 very successful years and only paid one claim and that one I did not have to pay, just felt sorry for the guy. Most people are to quick to pass judgment. They were the last to touch it so it's their fault. You people are looking for "an out" for your own stupidity.

I had negligent and faulty work done during my visit. When I called the manager to tell him what happened, he was very rude, lied to me and yelled and more or less called me a liar. In my family, we have 7 cars that have been serviced for years at this place, but after what happened that could have cause a fatality or fatalities if it hadn't been caught, none of us will be servicing our cars there anymore. Furthermore, I have had a consult with an attorney and at this time I am contemplating if I want to take this further.

I took an old beater that I bought in for some services because I had no idea when the last maintenace was done on it. $255 later (after supposed discounts which, let's not get into the incorrect math and what they pulled at the register! such as 10% discount reflecting closer to 7-8% though stating 10% on the computer screen...)

I went to EZ lube 6-14-08 and had an oil change and other service render to my vehicle totaling $302.12. Two weeks after the oil change I noticed the smell of burning oil. I checked under the car and noticed I had an oil leak. I went back to EZ lube to have them take a look at the leak to see if they can undo or redo whatever was done to fix the problem.

Had AC service performed. Was informed AFTER service was done about no gaurantee of AC service. AC worked for 3 minutes. Was basically told I was out-of-luck. Manager did not seem to be worried about customer satisfaction. Paid $109 for 3 minutes of AC!

Well i go to the savage Vioc all the time and i love it they dont get paid commission so they dont sell me things i dont need like when i went there and they told me i needed a battery i said no and they were nice about it and a couple days later it died and the manager was more than willing to replace it and they have script or something so they have to call out what they are doing to the car so you always know and you are free to sit out and watch if you feel so i been to all other oil change places and they are not the vioc experince

When I was informed that it would be $10 to remove it. I then informed that I didn't appreciate getting [ripped off] like that. All my business for the past 20 years has just been the regular servicing of my 2 vehicles. But never again will they have any of my business. And anyone that will listen will be told about the way they do business.

On the 27th of May 2008 I took my car one of valvoline's chain stores to have my cars oil changed at this time I specified only to have the oil changed. After my car was serviced I got maybe a block and a half and my emergency brake light came on and it was steady on. So I returned to the location where I had this serviced performed and they stated that they did not touch my brakes or my master cylinder where I had found brake fluid on. The onsite manager told me to have it taken to a brake specialist to address this issue so I took the car and washed the engines compartment to get rid of the loose fluid and I notice that I had leaking brake fluid from the upper left side of the cylinder top.

I haven't gotten my car fixed as of yet because I knew they would want to see the car but I will now and I am taking this to the better business bureau.

I took my 1998 Stratus to VIOC in December to get an oil change. Today I went to a different company to have my 3K, 3mos. change and they told me the oil filter adapter (piece that the filter screws onto was crossthreaded the last time it was changed and they cannot put a new one on.

Took my 1995 Chevy Tahoe in for an oil change, paid for the maxlife oil. Got home to see if in fact they had done the job that was paid for. Mind you have been a mechanic for over 20 years. Marked the old filter with a scratch on end and got under it and run finger through old oil and dirt. Well get home checked everything and dirty oil in crank case and same old filter, with the exception the it looks like some one took a quart of oil and slung it all over the underside.

Don't trust Valvoline Instant Oil's word! They claim to top off fluids, check air pressure etc. They obviously appear to be doing their work but in fact, they are NOT! My case goes back a couple months ago. My car had NO antifreeze after we left the store. My engine light came on and my heater stopped working. I rarely drive my car so I am hoping it won't have any issues because of not having any antifreeze but it could have been avoided had they simply done their job. My Fiance had his oil changed a few weeks ago before a long trip we took and right after leaving Valvoline we had to put air in one tire and buy some wind shield washer fluid. This is upsetting to think, you put trust in them to actually just do their job and they can't even do that. I have been told many times by many people (mostly mechanics) that these places hire kids who just don't care and the end result is a huge headache, law suit, huge bills, etc. for many people. From now on my car will never be looked at by a stranger not even for a simple oil change, it just is NOT worth it and everyone should do the same!

On Friday, February 29, 2008, I went to the Thousand Oaks Valvoline Instant Oil Change to have a oil/lube service done on my 2004 Chevrolet Suburban. I was asked about regular oil or synthetic oil; I chose regular oil. I was then told about the transmission fluid, and about changing it; I declined. Then I was told about the fuel filter, and that's especially recommended on Suburbans; I declined. Then I was shown my air filter, which was dirty, and I agreed to this replacement for $20. Then I was asked about my wipers, I said yes they do need replacement. (I wasn't given a price on that). After the service was done, the guy under the hood asked me start the car. At about the same time I noticed my clock flashed to 12:00 and my CD changer was making noises. I was thinking that was very strange, then went to start my car. It only clicked and would not start. I said, "Well, you must have done something. He said, "No ma'am, I didn't do anything."

Last year my son (new driver) took the car for his first oil change. I always use this same Valvoline store. The employees there talked him into everything - new wipers, better oil and more. The bill came to $150.00. I was furious when he arrived home. I called and made a complaint and they told me to come back for refund.

My 2006 GMC starting leaking oil in my garage. I had a mechanic look under my truck and he showed me the filter was loose and oil was leaking because the filter had never been tightened. My check oil light keep coming on prior. My truck was not due till 3/08 for another oil change. The Mechanic tightened the filter and added the necessary oil. My truck has oil blown all under it, AND THE GARAGE IS A MESS. I called the manager the of the place I had my last Oil Change with no results. I called him about four times and he kept telling me he was waiting for the info on my vehicle to fax to him, at no time did he return a call to me and I know now he been dodging the facts. as of today he has never returned my call. I want someone to contact me and make this right. I am very disappointed someone has not called me, I at least expect that.

On February 4th, 2004 I brought my 2003 Saturn into EZ LUBE, located at 3402 Atlantic Ave, for a standard oil change. As the mechanic was working on my vehicle, I was watching from the waiting room through the glass window. As I was watching, I noticed that he forced open the hood and broke the latch used to hold the hood in place. I talked to the manager, Chris, who was very stand-offish and defensive--claiming they had nothing to do with the latch being broken. I have a big problem with this because I saw the mechanic forcing and banging my hood open and closed. I would like to speak to Chris's supervisor to resolve this situation immediately. I would like to either be reimbursed for the damage caused, or I would like them to fix the latch that the mechanic broke.

I took my 1991 Chevrolet Caprice to get a belt added. They began taking my belt off, and the belt wouldn't come off. They then began to force the belt off, stretching the belt. The belt couldn't come off, they said, because something was too close. They then said the tension spring wasn't lined up properly. So they said they would only cover half the charge of getting a new spring. The belt was on fine before I got there and just needed to be replaced. The problem occurred after my belt was attempted to be removed. So I had to leave my car until closing time. They then called later and said the problem wasn't the spring; it was something else wrong with the car causing the belt to not fit on properly. But the belt was on fine prior, and the car ran before I got there. Their service was terrible.

I took my car into Valvoline for an oil change and to change the coolant. After they did all that, they asked me to start the car. The car did not start, and the battery began to die out. They offered a battery to purchase, because my battery, evidently, was dead. But once I bought the battery, the car still did not start. They thought maybe the car had no gas, which it did, but I went to purchase gas just in case, and that did not work. After purchasing a battery and spending almost $200.00 with them, I still have no idea whats wrong with my car.

When switching my plan at a Verizon Wireless retail location, I was advised by the salesperson as to which plan would be best for me. She claimed to have looked through my usage history, and sold me a plan that would cover my needs. The following month I received a bill for over $800 with overage charges through the roof. When I contacted Verizon Wireless there was nothing that they were willing to do to help me with this outrageous bill, so I canceled my plan with them. With the outstanding bill still valid I contacted them in order to set up a payment plan for the balance, which they were unwilling to do.

I had taken my Volvo S60 T5 in for and oil change, it was quick, and I left without incident (or so I thought). I had noticed and unusual noise from under the vehicle and brought the car in to my volvo dealer a week later. They told me the noise was road noise from the fact my noise/skid plate was missing. Seems that Valvoline took it off, and never put it back on when they changed my oil.

I went to Valvoline Instant Oil Change on Warwick Avenue, in Warwick, Rhode Island on 6/13/07 for an oil change. Unfortunately, the employee that performed the oil change did not tighten the oil filter properly. As a result the oil slowly drained from the vehicle resulting in major damage to the engine.

I have a 2002 Subaru forester. Prior to this experience, I have never had a problem with leaks anywhere with this vehicle. I had my car serviced in December. It was a routine oil change and cooling/antifreeze servicing. It took longer than usual on that particular day.,because there was a repair being made to a piece of equipment used. The next morning, I noticed a small amount of fluid on the garage floor. My husband thought it to be overflow. I continued to notice. It continued to be leaking something in very small amounts. I brought the car back to be looked at. I talked of my concern for the leak. I also said that the car seemed to drive much more unsmoothly than usual.

On 4/20/05 @ 15:01, I had the oil changed on a 2001 Oldsmobile Alero at Valvoline Instant Oil Change, 1415 Union Avenue, Newburgh, NY 12550. Unfortunately on 8/04/05 as I was driving home from work the engine seized. I am disappointed because the oil change was not performed correctly. The oil cap on the oil pan was not tightened properly resulting in the cap becoming loose as I was driving, falling off (I heard a clunking metal pop and I saw in my rearview mirror something small and on fire fly from underneath my car) and draining my engine of oil and causing it to seize.

I took my car to a oil change at EZ Lube on 6/08/06. After a couple of miles of driving my car I got a oil light warning from my car, then my car stopped. There was a oil spill all under my car. I then pushed the car to a gasoline station. There I discovered that my oil filter was leaking.

2005 Dodge Pick up truck we bought in June of last year and has less than 7000 miles on it. The other day the rear end freezes up on it. Dodge warranty won't cover the damages because the company that changed the oil did not put the plug back in the truck or did not put it back in properly and it finally came out. I delt with the manager of valvoline (Justin) for several dayes he made a call to Dodge (Gary) about the truck and other companys to check on the truck issues. Justin said he didn't feel like it was their responsibilty to pay for the damages.

On 11/5/05 @ approx. 3:20 pm brought car in for oil change. Approx 3:45 paid for service and received copy of receipt. When I got into my car and drove away, I noticed that a CD that I was listening to when I arrived at the store was not in the stereo. So, I pulled over and began to search my vehicle. I knew at that point that it had been taken out of the stereo when my car was being serviced.

Valvoline Max Life had advertisements in Kragen stating free oil change. Conditions: Must purchase 5 qts, proof-purchase, mail in tamper proof rings for check. After going on-line for form (after purchasing product) you find it is only for $7 which is nowhere near the cost of 5 quarts (the standard capacity of the average american auto). Nowhere on the advertisement did it say $7 rebate, only free oil change via rebate. I think they very much misreprested the facts if not breeched consumer fraud?

On the morning before Thanksgiving (the 23rd), I was on the freeway, on my way to work, and suddenly all the warning lights came on and within seconds I lost all engine power. I was lucky because traffic was light because of the holiday and I was able to pull over, safely to the right shoulder, coming from lane #4 or 3. I am sure if traffic conditions had been different (i.e., on a typical weekday morning), I could have been involved in an accident. Then I called Mazda roadside assistance and they towed me to the nearest Mazda dealership. At the end of the day, they informed me that the oil filter, which had been coming loose since September (my last oil change was 9/9), finally just fell off. They found it laying on the oil pan.

, and on the 2nd visit, the worker spilled oil underhood while doing an oil change. When I got home, it began to smoke from the spilled oil. The worker also dented my vehicle on the fender he was leaning on. I was issued credit today from my complaint the last time. However, the worker was upset fotr my first complaint and didn't want to give the credit.

The windshield needs to be replaced

EZ Lube would not pay for the engine replacement or rebuilding, but did admit fault. The offered me a very low blue book on the Mercedes Benz, which was cheaper than an engine replacement. The car is still not repaired after 6 months, which has resulted in me renting a car for this period. Out of pocket expenses are now at $3,000, and the matter is being settled by a court action.

I brought my 2001 Oldsmobile Aurora with 46,784 miles in to EZ LUBE because of a low oil level message on my Drive Information Center. It was approx 3500 miles since my last service from EZ LUBE (manufacturer service recommendation is every 5000 miles).

Coolant the first on the list of fluids to be replaced was NOT replaced. As a result on of my tubes from my heating system split. I gladly replaced this in hopes that it was all. But upon replacing it the present mechanic exclaimed that I had absolutely NO COOLANT in my car so of course something like this would happen. Not only did they not put coolant in but no water as well, which is standard for coolant replacement. With the tube replaced the car still ran too hot and when I turned it off to investigate, it would not start again.