Toyota RAV4 Reviews

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About Toyota RAV4

The Toyota RAV4 was the first compact crossover SUV to come on the market in 1994. Read more Toyota reviews to learn about other models.


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Toyota RAV4 Reviews

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    Customer ServicePriceMaintenance

    Reviewed March 8, 2026

    I am the owner of a 2014 Toyota Rav4. Mechanically, the car runs well and has 40K miles. The exterior of the car, however, is in a bad state due to Toyota's use of inferior paint when constructing the car. The paint has been consistently peeling on my car for the last 4 years. Toyota had a limited-service campaign with strict time limitations to try to fix this problem, since many Toyota owners had the same issue. They painted the exterior of my car twice in two different parts (but only where the peeling of the car occurred) free of charge. They refused to paint the whole car.

    My car is now peeling a third time in a new location and Toyota is refusing to paint it saying that their limited-service campaign ended in 2024. But the peeling of my car, however, hasn't ended. This is Toyota's responsibility for using inferior paint when constructing the car. They compounded their mistake by refusing to paint the whole car after the initial peeling. Toyota knew that eventually every part of the car's exterior would peel. So much for good customer service which is what they claim they give to their customers. Never again!

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    Contract & TermsPricePunctuality & SpeedRefunds & PayoutsMaintenanceCommunication

    Reviewed Dec. 19, 2025

    I bought a brand new RAV4 XLE 2025. First off this is considered to have many bells and whistles which it does not have like a rear windshield washer. It has a wiper but what happened to the washer? That's just one of the things the dealer never told me. So ok I guess it's not a make it or break it deal. Next thing it does not have is a remote start, oh wait it has it but it is going to cost me 5 dollars a month after a year. The 38 thousand plus dollars I paid for the car was not enough for them I guess. This is an XLE mind you no power seat on the passenger side of the car. The GPS has many features you can't use unless you want to pay more to get it to work right. All news to us. No one told me about all the things it would not have for as long as I owned the car. Needless to say they have lost me as a faithful Toyota customer. Forever.

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      Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

      Reviewed Dec. 16, 2025

      Toyota called and said I have the car you may like. It was a 2025 Rav 4 which was represented as having most of the bells and whistles. We bought it expecting to have the bells and whistles for the time we owned the car. The sales person asked for my wife's Iphone, download an app, and clicked agree to trial periods. We learned this a year later after toyota took away our bells and whistles. See, what the salesperson clicked agree to was we agree to a 1 year trial period and after that we could choose to pay them extra for the navigation system to work. We knew nothing about any subscription till the day toyota turned it off essentially stealing what we had bought and paid for.

      I messaged Kato **, ceo of Toyota and he agreed and said we will make it right then never answered me again. I called toyota and they said it was OK for them to take away the things we paid for on the car and never agreed to. They thought what amounted to theft was OK. They could not help the sales person clicked agree like it was us. Now they wanted us to pay them more to rent the navigation system that they said would work while we owned the car. End of story, where a company endorses theft and seniors give them their phone under false pretense, stay away. You have no way of knowing if they will just turn your car off one day and make the entire car useless. At age 72, they knew we likely never heard of any subscription program and we had never heard of subscriptions. For toyota seniors are a great target for theft.

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      Customer Service

      Reviewed Oct. 7, 2025

      I have been a Toyota loyalist for 30 years. Our Rav4 suffers from a few quality issues that I can overlook. However, very recently, large sections of paint are peeling off of the roof. Toyota is well aware of this issue. They originally had a customer assistance program to address this. I called Toyota and they told me the assistance program expired 2 months ago and they refused to do anything for me. Very poor experience and they now lost a loyal customer (as well as his family and friends).

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      Verified purchase
      Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRates

      Reviewed Sept. 19, 2025

      2021 Defected RAV4 XLE Premium | Diagnostic Code P0011 | Manufacturing Defects | 53000 kms | Only serviced at Dealership | Engine | Timing Cover. 23000 kms | October 2023: Meadowvale Toyota informed me that the brake shoes on my vehicle were nearly worn out and required replacement. However, in January 2024, Taylor Toyota in Regina inspected the same brakes and confirmed they still had 7–8 mm remaining—enough for another 65000 kms.

      39000 kms | November 2024: My vehicle developed a timing cover leak due to a manufacturing defect. Taylor Toyota initially claimed this was not covered under warranty and quoted me CAD 3,000 (including taxes) for replacement of the timing cover. After I followed up in April 2025 (47000 km) they acknowledged it was indeed a warranty-covered issue and resealed the timing cover. However, they never clearly communicated whether it was resealed or fully replaced. I later discovered in August 2025 that it had only been resealed—contrary to the impression they gave me.

      August 2025: While driving in Calgary, my vehicle broke down due to an engine failure—specifically, cylinder 2 was not producing compression due to a manufacturing defect (valves were making contact with the piston). Although Heninger Toyota repaired this under warranty, they couldn’t explain the root cause of the issue. Since the breakdown happened on the highway, I attempted to troubleshoot, which resulted in a drained battery. Now they are asking me to pay for the battery replacement, despite the situation arising from the silly mistakes they did while manufacturing the vehicle.

      These issues have significantly impacted the vehicle’s resale value. Toyota, however, insists otherwise—as though a previously opened engine has no bearing on value and every customer is expected to understand the intricate details of engine repairs - enough comedy! Their own dealership has offered CAD 27000 when the similar vehicles are priced at CAD 37000 and plus.

      Throughout all these interactions, the attitude from Toyota has been rigid and dismissive—more of a “take it or leave it” approach. There has been little humility or accountability. Their communication often amounts to a simple “we’re sorry” followed by me bearing the consequences. Given everything I’ve experienced—from the misdiagnosed brake shoes to the mishandled timing cover and engine defect—it’s clear to me that Toyota will always be my last choice. I would be glad not to deal with them again. Pro Tip: No brand, no matter how big, is immune to decline/fall if it stops listening to its customers - Nokia is one such example.

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      Coverage

      Reviewed July 14, 2025

      My vehicle, a Toyota RAV4, purchased from your dealership located at 4123 Strandherd Drive, Ottawa, ON K2J 6H8, in October 2022. I have encountered significant issues with the air conditioning system. Unfortunately, when I sought assistance from your service department regarding the air conditioning issue, I was informed that a small hole had been found, which led to the denial of warranty coverage for the necessary repairs. The toyota became very bad quality

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      Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedMaintenance

      Reviewed March 28, 2025

      I purchased a 2025 RAV4 Hybrid. I’m not one to leave reviews but I felt I needed to as vehicle shopping can be a challenge. Great vehicle. The fuel economy is great, paired with the lower maintenance I feel like I’m saving money with selling my 2007 Dodge Caliber. I’m impressed with the interior space, it’s massive inside. I planned to do a base model but I ended up with a limited as the features, especially the safety features quickly felt like a necessity. My insurance is significantly cheaper than I anticipated. Although I would not recommend linking the My Drive to your insurance policy. I couldn’t be happier with my purchase.

      My ONLY caution would be, before you even walk into the dealership call and ask about their extended warranty and maintenance packages and do your research beforehand. Making a decision to add on tens of thousands of dollars on packages you didn’t know existed, is a shady sales tactic. I do think some of the packages are a good deal, they are overpriced so be prepared to negotiate and go in knowing what packages you want or need. Also, the dashcam is garbage. Not worth the add on.

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      MaintenanceBillingResolution

      Reviewed March 11, 2025

      @ToyotaUSA is DELAYING my Lemon Law buyback case! 🚨 I purchased a brand-new 2025 Toyota RAV4 Hybrid, but it has been defective since day one. Toyota refuses to fix the issue and is now delaying my buyback request while forcing me to continue making payments on a defective vehicle. I have filed complaints with the FTC, BBB, and Connecticut Lemon Law, but Toyota still refuses to take responsibility! Toyota, do the right thing and process my buyback immediately! #ToyotaLemonLaw #ToyotaFraud #ToyotaScam #ToyotaCustomerService

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      Maintenance

      Reviewed Dec. 4, 2024

      2010 Rav 4, Over 100,000 miles without a tune up. Total miles 308,000 Total miles. A quart of oil between oil changes. That's quality. Dependability, and I Bought this car used. Basic maintenance that's all it needs. Even with the mileage I could still get money for it because it runs so well. Still solid. My last Corolla I donated to the Salvation Army with 276,000 and the sold it.. Not for junk!. I'm 77 my last fling thinking of the Supra?

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      PricePunctuality & SpeedStaffRates

      Reviewed Nov. 21, 2024

      I got a 2024 RAV4 XLE Premium model, and I’m really disappointed with the vehicle. I expected much better quality from Toyota, especially from the new RAV4.

      First of all, the interior quality could be much better. It’s a little noisy, and the assembly feels subpar, as if it was put together in a backyard. Secondly, after just 8,000 km, the vehicle started leaking oil from the oil pan. The service technician told me it’s a common issue because Toyota stopped using a gasket on the oil pan and now relies solely on silicone sealant. Another frustrating issue is the digital speedometer. I can’t get used to it. When the sun is behind you, it’s nearly impossible to see your speed while driving.

      Also, every time the auto shut-off feature turns the vehicle back on, all the lights inside the car start flickering, which makes you worry the entire computer system might fail. Lastly, for a vehicle that costs over $50,000, it’s unbelievable that it doesn’t even come with a tire pressure monitoring system( TPMS). I should point out that this is in Canada. For the price of the vehicle, you'd think they could include such a basic feature.

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      Toyota RAV4 Company Information

      Company Name:
      Toyota RAV4
      Website:
      www.toyota.com