
Toyota RAV4 Reviews
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About Toyota RAV4
The Toyota RAV4 was the first compact crossover SUV to come on the market in 1994. Read more Toyota reviews to learn about other models.
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Toyota RAV4 Reviews
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Reviewed Jan. 5, 2020
I think I’m utterly disappointed in my 2020 RAV4 Hybrid XLE. One, I had to order it and wait for it but now my average mileage is 27.6. I’ve been trying to drive real slow, making sure I am driving the speed limit being as economical as I can trying to get a higher MPG but no go; still at 27.4. The reason I bought this vehicle was because I’m a disabled vet and it was hard for me to get out of my Kia Niro because it’s a little lower to the ground. Because this vehicle, the RAV4 Hybrid XLE had about the same MPG as the Kia, I thought I’d get this instead. What a huge disappointment. If you’re thinking that you’re going to get 38 MPGs, it’s not even close.
Skip this vehicle if you’re only purchasing it for the MPGs because you’re not gonna get anywhere close. Taking it in on Monday to see about maybe returning it because it’s the most disappointing vehicle I’ve ever driven; had it almost 24 days. The KIA Niro is a beautiful car and gets the MPG it advertises; around 46 MPGs. This one DOES NOT! False advertising at its best. I could’ve spent about $7000 less to get the regular RAV4 which gets around 27 to 28 MPG’s. DO NOT BUY IF YOU ARE PURCHASING FOR GAS ECONOMY!
Reviewed Dec. 15, 2019
There’s a lot to love about my RAV4. Rides like a car until you challenge it in snow or rough terrain where it performs beautifully. Plenty of pep. Beautiful sound out of the sound system but, unlike my 2017, difficult to learn and master. Shifter is difficult to move from park to drive. Great looks, lots of compliments.
Reviewed Dec. 15, 2019
We have had Toyotas for over 14 years. The comfort and reliability have been outstanding. I have recent changed to a RAV4. This car is great on safety features on the highway as around town. The lane changing, blind side protection, cruise on the highway are excellent. This car is very safe and I have had no major issues since I got it. I have a routine inspection every 6 months and always pass with flying colors.
Reviewed Dec. 14, 2019
My Rav 4 is a 2017. I love the appearance of the car and handling. A couple of issues is that it doesn't have a lot of power (it's a 4 cylinder) and I don't get that great of gas mileage (20 city and about 24 hwy). I would expect better gas mileage. They checked it out and recommended that I use premium gas which is ridiculous. Other than that I have no issues with the car.
Reviewed Dec. 13, 2019
This is my 4th hybrid. Replaced a Prius V and the Rav 4 is more than adequate replacement. It takes some getting use because of its truck like qualities. Some features are not standard on the XLE. Would take more safety features in lieu of sunroof.
Reviewed Dec. 12, 2019
The Rav 4 wasn't exactly what I had in mind, but upon taking for a drive I was sold. My previous car was quite low and wow, what a difference it makes in driving a vehicle that sits up higher. For one, you get a better view of what lies ahead. Another plus is when the heavy rains come, I'm not concerned about going through the flooding and getting my vehicle wet from the bottom. Unfortunately, that did happen to me with my prior car. Lastly, the car sits up higher, but not too high for me to feel when heavy winds come. The interior is roomy enough for me and I absolutely love having the option of larger cargo space that I often need. The exterior is pleasing to the eyes, as well. When the time comes, you bet I'll be looking for this model again.
Reviewed Dec. 11, 2019
Although I think this is a very expensive car oh, more expensive than it needs to be I love it. It handles well, is beautiful, and it's fun to drive. However, rather than integrated navigation I opted for navigation through my phone and Bluetooth their Toyota Scout GPS link app. It is the worst. It loads and reloads and I am not able to use my phone for the first minute or two I'm in the car because it keeps reloading. And it's not even a good GPS system because it frequently loses a signal. So I end up using Waze instead. My two other pet peeves are 1) when you fill the tank it doesn't sell unless you keep topping it off and topping it off, and 2) the passenger front seat sits so high that my passengers sometimes touch the ceiling with their heads. And none of them are very tall so this would not work for someone who was.
Reviewed Dec. 9, 2019
Quick passing and excellent steering. Original owner and have had no repair problems. Very dependable automobile and a pleasure to drive. Car maintained body integrity, no rust. Very comfortable interior and great space for assorted gear. Excellent full window vision.
Reviewed Dec. 7, 2019
We chose the Rav 4 for its good value and stellar track record on consumer reports. Unfortunately, we experienced a problem with leakage into the passenger floorboards resulting from a design flaw in the sunroof drainage and the dealership refused to cover under the warranty. This frustrating experience prevented me from giving them full stars in a few categories.
Reviewed Dec. 6, 2019
I have owned several Rav4s and have really appreciated not only the style of the vehicle but also the safety features. It is the only SUV I have owned that drives like a car. Repairs have been minimal as well. Toyota Care has been instrumental in maintaining the vehicle and the additional roadside service has been helpful.
Reviewed Dec. 5, 2019
For a smaller SUV the 2019 RAV4 is a fantastic purchase! Tremendous amount of interior room and amazing safety features. Comfortable driver and front passenger seats and more than ample leg room for back seat passengers. Lots of trunk space that comes standard with a cargo cover.
Reviewed Dec. 5, 2019
I chose Toyota because of their reputation of being a well built car that will last a lifetime. They don't have problems, and provide dealerships that give excellent service. I would highly recommend a Toyota product to anyone. This vehicle is my last and that is why I chose Toyota.
Reviewed Dec. 3, 2019
When approaching an intersection I was slowing down and applied the brakes on icy pavement, but the brakes locked up and I slid into the intersection. Fortunately the traffic saw my problem and didn't move. When my front tires got onto the dry pavement I was able to control the car and turned around to avoid hitting a vehicle. I tried everything to stop, but to no avail. When I got home I called Toyota's service department and told them what happened. The man said when the brakes lock there is nothing you can do until the car slows down by itself. I have a 2013 Rav 4 XLE with all-wheel drive. I could have been killed if the traffic was moving when I entered that intersection. I will not get another Toyota unless this problem is fixed.
Reviewed Dec. 3, 2019
Safety features are awesome. Having the choice to silence the ding is great. Can get spoiled easily if you have an older vehicle. But black wheels should be available for all models. Wanted black wheels for my 2019 XLE.
Reviewed Dec. 2, 2019
We love our RAV. Both front and back seats are comfortable. It's quiet. It has a very good amount of cargo space. We also like that it feels high, but not too high. It handles and maneuvers well, and it's fun to drive!
Reviewed Dec. 1, 2019
We purchased a 2009 Rav 4 10 years ago. It has been a great car. No problems or issues. So much so, that we purchased a 2019 Rav4 to replace an older car. Toyota has been great to work with. The service is great.
Reviewed Nov. 30, 2019
I own a Toyota RAV4 2004 .Through the years of ownership this has been the best car ever. It is great in gas. I get about 25 mpg in city driving. Yearly inspection has pretty much been a breeze. Almost no repairs. Above and beyond regular maintenance. So if you have a small budget this is the car for you. I only have 79,000 miles on mine and in time will be buying another one!!!
Reviewed Nov. 17, 2019
Bought the 2018 RAV4 brand new. Few weeks later after purchase I notice dashboard rattles. These appear and disappear randomly. The dashboard rattles on the passenger side in the winter and on the driver side in summer. Both, driver and passenger doors also rattle in the summer, but tend to disappear in the winter. I also found that the ignition key is smooth while turning in the winter, but rough in the summer. There is something going on with temperature. I believe that this RAV4 made in Canada wasn't put together well. Maybe the Japanese version would have been trouble free. I still have issues to this day.
Fast forward 1 year and I started getting noises while pumping the brakes. I took the car to the dealership only to a mechanic to tell me that the noise and that everything was normal. I took the car back for a second visit. The service manager test drove with me, heard the noise and acknowledged that it was a problem related to brakes not being properly lubricated at the shims, but believed that if he were to fix it, it would come back in few weeks and that I should just live with it. I got too fed up with the sound and Toyota not wanting to do anything to fix the problem, that I bought a proper jack and parts and went ahead and took apart the brakes and lubricated everything. This fixed the problem and it has not come back. I also hear noises from the steering while while turning. What a lemon this car has been.
Fast forward 6 months and I started to hear a loud knock on the engine whenever I would start the engine after it had cooled down for 5 to 7 hours. The knock would disappear after the engine reached operating temperature. I took the car to the dealership. They troubleshooted the issue and found out that the knock was due to carbon buildup on my valves. Apparently, the carbon issue was due to my city driving. In my commute I have to deal with a lot of traffic. The dealership reportedly cleaned the valves using some top engine cleaner. I no longer hear the engine knock at startup, but I am having other problems now. Ever since I got the car back from the dealership the transmission has been shifting poorly. The car jerks whenever it shifts and the engine Revs are all over the place.
I am not sure if the dealership damaged my transmission or it was a coincidence and the transmission was on its way out like my many problems with the car. I am going to the dealership tomorrow to have them look at the new problem…This was my first Toyota and for sure my last one. I should have stuck with Honda or gone with the Mazda CX-5.
Reviewed Nov. 11, 2019
Toyota 2019 rav4 hybrid. Because of major fuel tank and gas fill up issue that Toyota continues to ignore, I would not recommend anyone purchasing one of these pieces of garbage. Many have filed claims with Toyota and found out it was a waste of time, once they have your money $34,000 dollars you become invisible.
Reviewed Oct. 10, 2019
I have been a Toyota loyal customer since I bought my 2016 Rav4 XLE from Team Toyota Glen Mills PA. Along with the purchase of my car the salesperson convince me to purchase additional Toyota platinum factory warranty for 100K miles till 2024 total of 8 year of factory warranty. Now they refuse to repair or replace my aluminum rims because are corroded due to expiration of the original factory warranty and and they do not honor the Toyota platinum warranty to cover it. What a ripoff, do not buy the Toyota platinum for any price. It's a waste of money. They mislead the customers for the coverage's that they provide. They just want to make sales for their Toyota Dealer.
Reviewed Sept. 22, 2019
I got a Toyota RAV4 at Findlay Toyota in Henderson, NV for my wife, 2 years ago. When the car had 12K miles it got a weird sound when she pushed the brakes. The service department said it was just dirt in the brake pads and that it would disappear with time. At 14K miles the sound remained, and the service department insisted it was dirt. At 19K miles the sound still was there and the service department said that was a problem with those cars, but the new ones didn't have the problem and that we have to replace the brakes at our own cost. This is unbelievable, they knew the car had that problem, but they just transfer the solution to the customer. We have to pay for their mistakes.
I called Toyota and spoke with a service manager and she just said there was nothing they could do and that if I was not satisfied I could write a bad review, which means they don't care, they just want your money and once they get it you are not their customer anymore. 30 years ago I lived in Colombia, South America, and I got a Toyota Hilux. The car also had problems with the brake system; when I had to stop real fast, the car started spinning (it made about two 360 degrees circles at 65 miles per hour). The story was the same, the customer service department said they didn't know anything about that problem and that I had to pay to solve it. Three years later that car got a recall due to that problem, and the solution was to replace all the hydraulic hoses for bigger ones, but I already had done that out of my pocket. It seems to me Toyota still needs to learn how to do brake and needs more training for the service department.
Reviewed Aug. 30, 2019
Hi, Incident Occurred: 8-28-2019. VIN Number: **. Model: Toyota Rav4 Red color 2014. I purchased the car from Doral Toyota in 2014 and financed car with Toyota. I just made my last payment for the car this month. Details for Incident: I was driving into "Shops at Pembroke" on pines BLVD when my car suddenly stopped. Everything stopped including car/Electrical failure. Doors got locked and somehow I manually was manage to open the door. I saw Smoke coming out at rapid speed from the Fuse Box from the front. I called 911 ASAP. While I was on the call with them the fire increased at rapid speed and burnt the car.
I could have died inside the car and I always service my car at Doral Toyota. You can ask them my service history. I strongly believe this is manufacture Defect which needs to be addressed. I have filled claim with my Insurance Company Also. I am attaching some pictures and video which I had taken and I have more if you ask for it. My Half of the car got Burnt and I was hardly able to get out during the life threatening incident. How should I do deal with this situation or file case against Toyota?
Reviewed Aug. 22, 2019
Today I was told our RAV4 “condenser” had a crack/hole in it which they’re assuming was caused by a rock flicking up while driving and that it’s NOT covered under warranty... Today is also THREE WEEKS since we picked this car up from the dealership! Ironically I had read about this happening to people in America (I’m in Australia) a few days after picking the car up and was planning on speaking to Toyota about it when getting our bullbar installed (4 weeks post pick up) to see if this was known issue/anyway to prevent it here in Australia or if American models are designed slightly different.
We didn’t want to go installing anything ourselves and then have to take it off to get the bullbar put on so thought surely that won’t happen to me so quickly. I’ll be fine. Well wasn’t I so wrong! So not only is our brand new car damaged and not covered under warranty, they have no idea how long it will take to get the part to fix it being such a new model...
So if any of you value your gorgeous new RAV4s, your cool air conditioning and your money (I’ve been told we will be looking easily over $1000 AUD to fix, that’s just a guess from the dealership without parts/labour quotes), I’d STRONGLY suggest you install something (we are going to look at getting metal security fly screen, cutting it to size and securing it inside the hood somehow as I can’t find anything made in Australia for this) ASAP to prevent this happening! I am devastated and will be contacting every department possible to fight this as I feel this is a massive design fault that could be prevented!
Reviewed Aug. 9, 2019
Bought ‘19 Rav4 Trail Edition (Canada...Adventure model in US). Transfer case clutch started to fail after 3 months... widespread issue in the AWD models, still waiting for Toyota to fix it. A service bulletin was issued for the problem, but Toyota isn’t notifying buyers... you have to keep pestering the dealership to find out what’s going on. Very disappointed in Toyota’s “quality reputation”, as my new Big 3 purchases always gave me more than 3 months major defect-free.
Reviewed July 18, 2019
I bought a new Rav 4 in 2008. I had to replace the drive shaft twice in 2013 and 2017. Now it burns a quart of oil per week. The recall for excessive oil consumption has expired so I'm left with a worthless vehicle. Be careful when buying Toyota. They do not help you at all.
Reviewed July 17, 2019
In 2009 purchased my 4th Toyota, loyalist since 1981. All previous purchases were great. Lending an average 250K no major problems until this one, 2006 Rav4 2.4L Limited Pearl White. This vehicle has under 120K miles, w/ 4 major problems. Bought auto used at 36K miles. Around 60K the transmission started doing funky things, while feeding gas to travel, it would jerk and stop the feed, scared me silly, kept thinking how lucky I was didn't happen at 65 MPH w/ someone behind me.
Dlr could not make it happen, brought it up 3 times w/ them. Transmission business was able to make it happen. After about 30 minutes of heated up engine from a stop and start ie. stop sign or light, at 20 MPH it would literally stop feeding, let foot off gas, and re feed slowly will get it going again, but very dangerous when in any busy town (102,000 miles). Just out of warranty. Replace the transmission at a tune of 4K Toyota pricing.
Prob. #2. From the 36K miles noticed w/ first 3k miles I needed to add oil, the engine uses oil and Toyota is aware, was notified of problem w/ letter from Toyota after my warranty was up, around 2015. Prob. #3. The steering started knocking and continues to on occasion around 109K mls, while turning the wheel. There's a recall and though the dealer has said they'd get me in it's been over a year since recall and they still (2nd ask of them) have not set my appointment. They only fixed one recall. The belts, but have told me as they get the parts I'm on list to set an appt. Cabin smell, I replaced the air filter for this under the glove box. Now the beautiful white pearl paint is peeling from roof. Can not wash the area w/ water pressure, it was never hit or scratched in this area.
I bought 3 of my 4 Toyotas from this dealer in Muncy, PA. I am done w/ Toyotas. This is a Limited edition. 1st car Corolla from CA State 1981 New, 400K+ miles when last spoke to buyer whom I sold for 2K w/ 245K miles on it, and kept in touch w/ buyer. Next was a Cressida v6, 1994. Great vehicle never any problems. Next was a 1998 Camry v4, I traded the Cressida, no front wheel drive so decided I wanted FWD, and again 245K miles and sold for 2K in 2009. But when I bought this Rav4, financed at 0% for 5 years used through Toyota, paid it off in 2010, thinking no problems, until the transmission occasionally around 60K would do its jerk stop as I am feeding gas going uphill usually long driveway. At 106K miles it started happening all the time. When weather hot it happens a lot.
Am disabled and cannot afford new Transmission. Praise God as he has kept me safe, but do not go anywhere w/ distance. I have borrowed friends' cars to do specialty Doctor visits. Would like to see more reviews based on the transmission problems as I am sure that others have had this same experience other than the 2 I have read about.
I also noticed on your site that all those who have experience the paint peeling process, all have white Rav4s. The other models have been great, but not only am I let down w/ Toyota's hiding the transmission problem, but that the dealer has helped them to hide their problem, and is not acting responsibly w/recall notices. Truly steer clear of the Rav4s w/ 4 cyl 2.4 engines. Even their Matrix used this engine. I have done extensive research to try to find a vehicle that gets 200K miles without any expensive fixes. Because of my disability I have trouble w/ low cars getting in and out, which leaves me w/ much fewer choices than I prefer.
Reviewed July 9, 2019
I had no problem until at 10 thousand miles I brought the car in for an oil change. Ever since I have been having problems and my regular mechanic said it is definitely the catalytic converter. My car does not run that well but my main complaint is the constant odor of rotten eggs and a burning smell. The problem has to show up on their computer in order for them to fix it. The assistant manager said the guys do not take the cars for test drives because they work on profit. I feel like I want to give the car back but it would affect my credit too much. I feel trapped like there is nothing I can do because Toyota is such a large company. Maybe by writing this I can help someone from going with a Toyota. I will never get a Toyota again.
Reviewed July 2, 2019
We recently bought a 2019 Toyota Rav 4 adventure model, it has a serious growling noise and everyone stares at you when you're driving by. Toyota hasn't done a thing to fix it. I didn't spend that kind of money to drive a lemon. I highly recommend you buy a different type of SUV, Toyota don't care about their customer's needs.
Reviewed July 1, 2019
I leased 2018 RAV4, my 2nd Toyota. I have been complaining about the poor stopping distance since I got the car; Toyota service kept saying it is normal. At my 10k mile checkup, suddenly all 4 brakes have failed, requiring replacement of pads AND rotors. The Service Manager told me it is extremely rare for all 4 to fail at once, let alone at 10k miles. I've owned over 15 cars in 40+ years of driving, and have NEVER had a brake issue. The Dealership offered to cover front pads only, which makes no sense to me. I have contacted Toyota Corporate, who did manage to get front and back pads covered, and will get back to me regarding if they will cover the rotors or not.

Reviewed June 12, 2019
Hello, I purchased Toyota RAV4 2018 XLE from Toyota of Langhorne, PA in December 2018. The salesman offered me to cover entire car with plastic wrap and I asked why this was necessary. He told me it's to protect paint from stones and other objects that may damage the paint. I refused but after 1700 miles I saw so many chipped out spots from the door and one spot on hood looks like the paint melted. I have a Toyota Sienna 2005 Le for 15 years and all doors looks very good and not so many chipped out spots. Toyota not doing quality cars anymore and my neighbor who is a car dealer said: "Toyota stopped using previous technology and went to cheap materials." Please look into this.
Reviewed May 18, 2019
Bought a brand new Toyota RAV4 hybrid design 2019 last week and found that, the navigation system and the software is completely a disaster and disappointment. The directions are not clear and giving a wrong audio description as well. At the most, basic functionalities like --- Mirrorlink, Miracast and E-Store are also not working. Fundamentally the noise reduction is very poor compare to old Rav4 hybrid.
Reviewed May 13, 2019
I have a 2014 RAV4 and overall have been happy with my vehicle. One day the radio Bluetooth system was working. The next day it stopped. It keeps showing the system looping. It appears this happens a lot with the RAV4 and checked the fuse, and connections, nothing is wrong with these items. Toyota should correct this problem since it appears it happens more often than not. I have never had a car radio go out on any other vehicles that I owned. Will see what the Toyota dealership will offer to do.
Reviewed May 10, 2019
Bought the vehicle brand new. Loved everything about it. Now it has 19,500 miles on it and it need brakes. Called and complained to dealer since I have the extended warranty. They said, nope normal wear and tear. I have never gone through brakes on any vehicle under 50,000 miles. Service manager calls back and says this is normal for a RAV 4. The brakes aren't big enough to handle the weight of this vehicle? How can this be legal to sell? They told me it will be $135 to do a complete inspection. I said. "Why would I want to pay you to do the brakes, they don't last. UGH.
Reviewed May 8, 2019
I have a 2010 Toyota Rav 4 limited. Paint has peeled off entire roof. Started to peel between the wind shield and sunroof, and now the paint is literally blowing off the entire top of my car. There are huge chunks peeling off the side and now now on the has gas cap cover. I have read many reviews with the same problem with Toyota refusing to fix the issue.
Reviewed May 4, 2019
Own a white RAV4 and the paint started peeling this winter. Now it's just coming off like crazy! Badly painted by Toyota. They should really do something to fix the problem, but it seems they don't want to take responsibility. I've been a long time Toyota owner and was about to buy a work truck. I guess I'll be looking elsewhere.
Reviewed April 9, 2019
In October 2017 I bought a new RAV4. On May 2018 I reported that my car smell like moho and humidity. Also on the paint started to appear a kind of dark spots. Since May 2018 until today, they are more dark spots around my car everywhere. Toyota said it was caused by an acid rain and my car insurance have to pay for it. LOL. January 2019 I had issue with the battery 3 times. Finally they replaced the battery. The issue with the smell still caused me problems and they don’t resolve this yet. I didn’t get warranty for the issue on the paint. Conclusion, I am having a lot of issue with this car in just 18 months that any other car that I had before. I cannot said all Toyota cars are bad, maybe I got the bad one and the real problem is Toyota does not want to respond for that issue and I have to continue paying a high price for something that is cheap. I feel like they stole me.
Reviewed March 20, 2019
The ENDtune radio & nav in my 2014 Rav4 started resetting right after the warranty expired. I never had radio issues with my other cars that I previously owned. I now am so disappointed with Toyota products!
Reviewed March 20, 2019
We own Toyota RAV4 2009. To say this is old enough-not right issue to deny the problem. The actual peeling started when it was 3 years old, could be earlier but since car was used very rare. One day the whole sheet was gone in one day on the right fender. Dealership said they can do nothing about it. Complaint was set with half price painting job. Now with the years getting in mind that nobody cares all we do is touch-paint when the little chipping starting. And car wash is never with even using a simple hose-only hand wash and very rare.
Next is standing my husband’s car which is surviving well any close applied power wash, not Toyota's piece. In small town under 2K population just next street is living the owner of the same car which has peeling on all parts! They gave up and will drive it till death of the car, and maybe it's one only way to show people how Toyota is taking care of their product. Lies about warranty, lies about only certain year cars made with wrong paint and etc-this is only what I heard from Toyota. No any way to buy another one.
Reviewed March 19, 2019
Much like Honda, Toyota was great but they are now going backwards. Their plastic vehicles are not getting better as newer generations come out but they are getting built faster and cheaper while the price goes up. Would you like to have two catalytic converters fail out of warranty? Then you want a RAV4!
Reviewed March 18, 2019
Updated on 04/18/2019: After waiting over a month for the results after a four hour inspection by a Toyota Independent Analysis Engineer, I was expecting a full copy of the test results. Thinking my packet would be listing the equipment used, and info on the readings. Instead, I only received a one page letter from Toyota Legal Claims with a brief paragraph from the four hour inspection. Toyota could not find any evidence of my SUA experiences, and said "bye-bye."
When I asked for a copy of all the reports so I may know of the machine/programs and the methods used to conclude their denial/decision findings - they refused. I am bewildered as to why I am not allowed to receive a copy of the full investigation/inspection of the extensive report. Is this is the response from a major Car Company. Is this the way the Japanese Corporate Division operates and instruct their U.S. division to operate as well? The sporadic SUA still exists with my RAV 4 and I need the problem fixed/replaced as soon as possible, and will try sending my request again.
Original review: 2001 RAV 4 Dangerous Sudden Unintended Acceleration Problems... Owner periodically experienced Sudden RPM Engine Racing Problems usually when stopped at a traffic light or stop sign with foot correctly placed on brake pedal - while engine idling. Back in 2003 or 2005, Owner received a notification card (#SSC601) entitled "A Special Service Campaign" sent by Toyota Motor Co. instructing that his RAV4 ECM unit be "reprogrammed" with new "Logic" (their words) as instructed. Owner had RAV4 serviced as requested, however RPM problem persisted, occasionally emitting Engine Diagnostic Light. Repeated servicing of RAV4, the RPM racing occurrences were mentioned to Toyota Service Center, however tech/mechanics unable to locate problem.
This was the start of increased sporadic shifting and acceleration jerking problems. Either the reprogramming by the Toyota Service Center was intentionally erased preventing the diagnostic codes: P0750, P0753,P0755, P0758, or P1760 as designated for a new ECM and Trans-axle unit from the second notification as described by Toyota in a corporate letter (the owner’s first service notification was sent via a small red card with no mention of transmission trans-axle problem just a "reprogramming" of the ECM).
Owner sent a letter to President Toyoda of Toyota Motor Co. back in February 23, 2010 about recurring check engine diagnostic light. Received a letter from Customer Relations dated March 04 2010 and called Customer Relations, as instructed in the letter and L/M. In the interim, Owner received another notification from the Toyota Motor Company, this time in a detailed two page letter form Entitled ZTL - Certain 2001 through 2003 Model Year RAV4 vehicles which specifically listed owner's VIN # in the header of the letter. An extended 150,000 miles was part of a settlement from another notification letter owner had previously received back in 2010 about a Class Action Lawsuit filed involving owners with RAV4's manufactured in 2001-2003.
When letter was presented about extended warranty to Toyota Service Center and owner's recurring harsh shifting, jerking and reported RPM Sudden Acceleration Problems, with continual reoccurring engine light problem, the service tech reported no service codes that matched the diagnostic codes for a full ECM nor Transmission replacement (Owner doesn't recall getting a Full Diagnostic Report Copy to confirm codes listed from the report). Owner requested ECM Module and Transaxle/Transmission replacement however Toyota Service Center would not do a free replacement and that I would be charged plus labor as well. Note: This was the same Toyota Service Center that the owner initially had the first recall notice about re-programming the ECM with new "logic".
The class action lawsuit letter stated that the warranty on the owner's RAV4 would be extended for 150,000 miles or ten years for a "harsh shift condition" that would only require the ECM to be REPLACED and if needed, replacement of the Automatic Transaxle unit. However, this servicing and replacement would only be implemented with the following specific codes: P0750, P0753,P0755, P0758, or P1760. Owner sent letter to Toyota Motor Co. on August 27, 2010 with receipts from Toyota Service Center regarding engine light problem and recurring RPM engine racing problem. Request for reimbursement was denied in a response letter dated November 1, 2010 from Toyota regarding "not meeting criteria under Csp 01-03 my RAV4 Transaxle Ecm Warranty Enhancement".
RPM problems would reoccur throughout the years, usually at traffic light or at stop sign, while foot was on brake pedal, owner always had control as RPM would rev up, wild-like so fast and very loud, then would usually stop when shifted to P, owner adds, "In February 2018, while finishing transaction at Wells Fargo Bank ATM Drive-Thru, I placed my foot on brake pad and shifted from P to D, and as I lifted my foot from brake pedal the RAV4 RPM accelerated wildly, in a fraction of seconds and this time the engine and the 4 WD traction of my RAV4 began to jerk forward out of the ATM Terminal like a rocket, luckily my quick foot action immediately went back down on my brake pedal and shifted back to D, the RPM was still racing very loud and sounded like it was going 75 mph (which is the sound of my engine when driving with the flow of other vehicles on the freeway.").
In June 2018, owner had transmission fluid and oil changed with new filters, RPM problem seemed to subside- (Owner kept all RAV4 service invoices). A serious occurrence happened in February 2019, while coming to complete stop at congested T/L intersection, owner reports sudden RPM/engine racing wildly causing SUA (Sudden Unintended Acceleration) RPM/Engine jerking forward while owner applies more brake/pedal pressure - force of sudden RPM's fast acceleration with combination of RAV4's 4WD traction/force and foot on brakes still moves RAV into rear end collision. Owner quickly shifts to P-Park.
Damage occurred to front of owners RAV4 and back of SUV in front of RAV4. Police Report filed and owner immediately reported incident to Toyota Motor Company. A case number was filed with the Toyota Motor Company and a third party Engineer/Inspector was dispatched by Toyota Motor Company to examine RAV4 and download EDR and other devices regarding the Sudden Unintended Acceleration with the strange sporadic re-occurring RPM/Shifting problem.
Owner is awaiting response from Toyota to determine cause of mechanical or electrical (ECM) malfunction/problem. Since the RAV4 OD reads 111,240 miles owner believes Toyota should extend "in good faith" the 150,000 extended Warranty and cover all costs incurred to replace defective parts and cover labor and damages incurred due to SUA to his RAV4. The final report will take two to four weeks and then determined by Toyota and their legal department regarding reimbursement and extended warranty determination for service and repairs.
Toyota RAV4 Company Information
- Company Name:
- Toyota RAV4
- Website:
- www.toyota.com
