
Toyota RAV4 Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Toyota RAV4
The Toyota RAV4 was the first compact crossover SUV to come on the market in 1994. Read more Toyota reviews to learn about other models.
Toyota RAV4 Reviews
Filter by Rating
- (58)
- (25)
- (20)
- (44)
- (140)
Popular Mentions
- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 16, 2014
I am very upset because my 2006 RAV 4 burns oil and has 85K miles on it. I've had the oil changed every 3,000 miles since I have the vehicle. The only recourse I have from the dealer is paying them $3,000 to check the engine to see why it's burning oil. That is pretty expensive. It seems many others have had this problem and leads me to believe there is some sort of defect causing this problem. I've always learned that if one changes the oil on a regular basis that a car should last a long time. I would never recommend Toyota after reading all the complaints and my problem as well. It seems Toyota owes its customers an explanation.
Reviewed July 22, 2014
Yesterday I notice that paint was peeling off the hood of my 2009 RAV4, so I was researching to see if it was a common problem. I have the exact same problems as Mary of Simcoe, ON on July 2, 2014. Our patches look almost identical. I then went out and looked at my wheel paint and noticed that it looked very much like her photos. A friend of mine looked at the hood of my car this afternoon and said it looks like the primer was not put on correctly before they painted the car. I am concerned that Toyota is not going to cover the repainting of it - and feel that I need to do something about before rust sets in. I am dishearten to read Mary's experience and do not look forward to my own future and costly experience that is ahead of me. I will keep you posted.
Reviewed July 14, 2014
I had a similar problem with my RAV4. At around 70K miles I had recently had an oil change and drove about 500 miles to visit my family. Before getting on the road to come back I checked the oil and it was literally empty (I wondered how the engine didn't seize). I replaced the oil and have been monitoring it. I have to repeatedly replace the oil and this appears to be a known issue with RAV4's. My service mechanic just recently told me that this was not just my vehicle but that others have it as well. I think Toyota should offer to fix this issue. Otherwise, I am pleased with my RAV.
Reviewed July 8, 2014
Ever since I got my new 2010 RAV4 6 cylinder, I was never happy with the hard suspension. Now, 4 years later, I had installed 4 new KYB shock absorbers and struts. One strut was bad and one shock was also bad. The ride is so much better now & I should have changed them long ago. The car sits also a bit higher. Before, on hard acceleration with this V6, the car would tend to wobble a bit; now the hard acceleration is very fast and smooth!! I also changed the battery, since I always do that every 4 years, here in Canada with the harsh winters. I installed an AGM Exide battery, sold by Canadian Tire brand name, but made by Exide in the US. The old battery had a charge of 65% only when I changed it. In any case, the motor runs a lot better and has more power with the new premium battery. Next on my agenda will be to change the spark plugs, although I have only 60,000 kl.
Early on, I installed an inexpensive gizmo called D1 SPEC ELECTRIC STABILIZER VOLTAGE REGULATOR POWER FUEL ECONOMY ENGINE FITS ALL VEHICLES (I found it on eBay). That made a noticeable difference in so far as the motor had a stronger and better performance. The kit is quite simple but has you ground the motor with extra wires connected to the frame. Also, it connects the positive and the negative terminal through the main box. I presume it uses some capacitors and other electronics. This idea is not new to me as I have modified amplifiers that do connect the positive and the negative DC using various capacitors it seems. Oh, the water pump did die on me last year, but that issue is well documented and the dealer changed it free under warranty. I also changed the driving lights and fog lights to better quality and brighter lights. Also changed the interior lights to LED lights; just for fun ... Otherwise, I love the car!
Reviewed July 4, 2014
I purchased my 2007 Rav4 because of towing capacity and fuel economy combined with 4 wheel drive. Even today a hard combo to beat. Now the failures. Computer turning rear drive on and off. Rear clutch failure. Heat selector switch failure. Rusted steel wheels replacement, wheels also rusted in 1 year. Air bag wire steering wheel rear door bumper pads falling off, muffler rusted out spare tire zipper failed, oxygen sensor failed. Toyota response. New computers were bad but didn't tell customers. Would not warranty rear clutch even though computer caused the failure. Rusted replacement wheels not repaired. Muffler repaired by me but Toyota recalled them later and would not give me a replacement part under recall.
Reviewed July 4, 2014
I also had a brake failure on a 2013 Toyota RAV4. I was in a traffic accident on 3 Jul 14. The cars in front of me stopped. I applied the brakes but the RAV kept going, which resulted in me rear ending the vehicle in front. I kept telling the police, fire dept and hospital staff that, "I put on the brakes but the car just kept going." It felt weird saying that because I was thinking that maybe I imagined the car kept going but the more I kept thinking about it, I knew I applied those brakes. I also have a knee injury now because my foot was still on the brake until the paramedics asked me to remove my foot off the brake.
The police gave me a ticket for following to close because there was skid marks at the scene. How is that possible given I have a knee injury now from putting on the brakes? I told this all to my insurance company and they are investigating Toyota for brake issues with the 2013 Rav 4. They said it can be difficult to prove brake issues unless more accidents happen with the same story or a recall has been started.
Reviewed July 2, 2014
On May 18, 2014, I noticed paint peeling on the roof of my Rav4 and paint bubbling on all 4 tire rims. I proceeded to contact my Toyota dealership and Toyota Canada bout the problem, sending photos to both. I was then informed by Toyota that my vehicle is over the 3yr/60,000 km warranty. If you have ever read the Lemon-Aid books, you will find that defects are covered by two warranties. The expressed or written warranty, which has a fixed time limit and the implied or legal warranty, which is up to a judge's discretion based on a number of factors. There is also a "Reasonable Parts Durability" guide, that is recognized by automakers, mechanics and the courts, which shows, in my case, that reasonable part durability for the body of a vehicle, namely Paint (peeling) is 7 - 11 years.
My vehicle, therefore, falls in an age range of much less that the 7 - 11 year benchmark, with mileage not even comparable to 4 years 9 months of age. On June 3, 2014, I noticed that I now had paint peeling on the left quarter wheel opening flare and forwarded pictures to Toyota, then on June 5, 2014, I went to my Toyota dealership so that the Service Manager could also view these issues. On June 11, 2014, I sent a registered letter to the Legal Affairs Department of Toyota Canada, with pictures and an estimate from an independent auto body shop, citing the "implied warranty" set down by the Supreme Court of Canada and the legal decisions of Maureen Frank v. General Motors of Canada Ltd. and "Dunlop v. Ford of Canada.
On June 19, 2014, while visiting a friend, he noticed that I had more spots on the roof of my vehicle, where the paint was bubbling, plus I showed him that I had now found paint peeling on the right rear door wheel opening flare. I was contacted on June 24, 2014, by Toyota's Customer Relations Department, stating that he would be discussing the matter with Toyota's legal department to try and resolve this matter. On July 2, 2014, the same gentleman from the Customer Relations Department contacted me and stated that the matter was discussed with the legal department and that they would not consider helping with the repairs to my vehicle. I stated that I would be seeking other action to resolve the problem, of the paint peeling and bubbling on my vehicle.
Reviewed June 16, 2014
My wife has bought Rav4 in 2007. Probably best experience, but two things. After a year or so, there was noticed some noise in the steering system. The complains were settled by "no problem" at authorized service stations. Now they say, that it has to be replaced. This is after 63k km, so you can count, that is really limited mileage. Of course, this is out of warranty. Another surprise is with the brakes. We have replaced front disks in 2010 (24K KM) and rear in 2012 (43k km), now we are told to change them again, after 20k km of drive. I think this is upsetting.
Reviewed May 29, 2014
I own a 2005 Toyota Rav4. I have three hundred and eighteen thousand miles on the car. I've had routine inspections and maintenance. I've had very little problems with this car. Only have had to replace a blower for the heater. Recently I've been experiencing knocking and rattling on undercarriage of car. Had the struts replaced, brakes replaced, calipers replace, control arm replacement, rotors replaced, front bumper Tightened, muffler Tightened, and two different mechanics have no idea where the bumping and rattling is coming from. The noise is coming from the front passenger side. Any suggestions?
Reviewed May 19, 2014
I purchased my 2008 RAV 4 Used in 2010 with 20k miles, I loved it. I've always gotten my oil changes every 3-4,000 miles, and baby this vehicle. A few months ago around 63,000 miles, I began to notice a burnt oil smell when I would get home at night. My husband checked my oil and the dipstick showed literally NO OIL in the tank. My husband put oil in it (about 4 qts.) and took it into the dealer the next morning, first mistake. The dealer "checked it out" and said we should monitor the oil level, sent us on our way with no mention of any TSB. They did an oil change.
Yesterday I smelled the burning scent again. We are now at 71,000 (2000 more miles until next oil change). I called the dealership and explained the situation to the Service Dept. They told me they couldn't get me an appointment until the 29th, yes, TEN days from now! I called another Toyota dealer in my area who thankfully told me to bring it right in.
Long story short, the Service Mgr told me that Toyota is aware of the problem and that it will result in an engine rebuild but they have to go through the procedure first. Start an Oil Consumption Test today. They will change my oil and mark my engine (I'm not to touch anything). I drive 1200 miles and bring it in for them to check the oil level. He explained that I have to do this twice, then if the car used more than a quart during both tests they will submit to Toyota for an engine rebuild. Then he tells me that I will have to authorize them to take apart my engine for $575 to "determine the problem is not something I have done to the car"!!!!!
I do not see how this can end in my favor. Why is Toyota not issuing a Recall for this problem? This is a Major Repair for consumers, not to mention potential for a major safety hazard if the engine seizes while I am still driving the vehicle during the "testing period"! I do not feel Toyota has adequately acknowledged this widespread issue and I fear for my family's safety while we are waiting for Toyota to make the repair. This Service Bulletin was issued in 2011, 3 years ago, and they have not attempted to even make us aware of the possibility that the vehicle could be burning oil.
Reviewed May 9, 2014
This is my 5th Toyota dating back to the 90's. My first Avalon was superior at worst. Probably the best car I have ever owned. Traded that in for 2000 Tundra, still a great vehicle, but noticed some nagging problems yet really no major concerns. Bought this '07 Rav4 and love the vehicle. Minor things started happening and I noticed the service writers becoming more nit picky. For example, there is a problem with the factory alarm system in that it will sometimes lock and destroys the battery. This happened the sixth time and I had a firm install an after market security system and the problem is gone. I asked multiple times about others having this problem and was given the shuffle shoe routine. Wind noise is a horrible problem in Rav4, so I dismantled my car and insulated it all over. This did help some.
Bought my wife a 2010 Avalon and problems continue to be more frequent. Steering wheel would not stay in lock position, and at 3 years and a week after 36-mo warranty ran out was told it was out of warranty. Explained having multiple tickets going all the way back to 2011 where they couldn't fix it. Finally told ticket writer fine, I would go back to where I bought the car and they would fix it. Somehow they attempted to fix it once again and failed again. From a '97 Avalon which could in no way have been a better car to the new ones with nagging problems and service writers looking for any excuse to disclaim warranty and fix the car........ Looks like Toyota crested and is living on past laurels. Just bought a new Hyundai Santa Fe for my wife and she is in love. 10 years, 100,000-mile warranty. Looks like they are making them a place in the market.
Reviewed May 9, 2014
In 2008, my car had completely seized. I couldn't understand as no lights were on prior to the car seizing on the highway. Not even the oil light was on! Once the vehicle completely seized... every light turned on when the Rav4 stopped. The check engine light, the oil light all came on. I had the Rav4 towed to the dealership it was purchased from. They called to tell me the Rav4 seized because there was no oil. It states on the invoice that the oil light was on and guest ran almost dry. Notice that they didn't mention anything about me insisting that oil light never worked.
Being newly separated from my marriage, still quite distraught and dealing with more than I could bear in every aspect of life, I was not used to dealing with the vehicle as my ex did all of that BUT if an oil light goes on, it's common sense to put more in? I would have done it had the light turned on! Anyhow, I told them that the oil light did NOT turn on at any time before the vehicle seized. The first thing out of the service manager's mouth was that it was on when it came in. I kept trying to explain it to the Toyota dealership but nobody would listen to me.
Needing a vehicle, my parents came in with me (I had NO money due to my separation) and the service manager kept pushing and pushing and pushing for me to get a new motor because in his words "It's a $40,000 vehicle". He used that phrase many times and knew I needed a car to get to work. He knew my marital status and knew that my parents had to help with the bill. Well he managed to push us to purchase a new motor. Literally we really weren't given much option as every time we spoke of just purchasing a new vehicle, the continuous same words kept spilling out - "It's a $40, 000 vehicle." LO and behold, a new motor would be going into the Rav4. The service manager was quite relentless and set on me getting a new motor.
A while later, I was called to pick up my Rav4 along with a $10,000.00 bill. I drove it one block and the check engine light went on. I drove it back to the dealership instantly and was given a vehicle until they could resolve the issue. Again, a couple weeks later, I received a call to pick my vehicle up again. I noticed that the vehicle was on empty (I was well over half a tank from the first time I had it towed in). I first had to stop and replace the gas that Toyota dealership had used up and I drove it a couple blocks and yet again and the check engine light lit right back up. I just stopped the car and started crying. I called my mom as I was very distraught and then took the vehicle straight back to the dealership.
I was sent out with another service car. They had my vehicle for approximately 3 plus months. It was returned with many, many scratches but this time the check engine light didn't turn on. I was relieved but Toyota had permanently damaged me for life. I boycotted them, even after the check engine light turned back on several months later... I just couldn't deal with them anymore.
I had even contacted Toyota Canada on the faulty oil light that never turned on and I was told it was between me and the dealership. I tried everything to get someone to listen to me, to believe me but they wouldn't. Nobody would even listen to me or my issues. I was out $10,000 because my Toyota Rav4 has a faulty oil light. The work done on my vehicle was nearing the 2009 year. I had a trusted mechanic look over the vehicle in 2013 as it was starting to become sluggish and not running well. He discovered that when they put in the motor, they stripped several wires and they were left bare as well they put the old spark plugs onto the new engine and charged me for new spark plugs (plus a few other issues).
5 years later (2014), I had to stop my boycotting the dealership and have them look at the vehicle yet again. Check engine light is still on. Keep in mind I was charged $1750.00 just to have them attempt to fix the check engine light that came on several months after they did it the last time. The oil light still isn't coming on when the oil is low!!! Come find out that it would be best for me just to rid of the Rav4 after they looked at it thoroughly.
I was told that the oil light was working fine?! But yet it does not come on anytime the oil is low. It must be checked often due to this faulty issue and yet I'm told the light works fine when I know it has NEVER worked. Was told there were no bare wires while I was told by another person in the dealership that they DID need to fix some bare wires. But even so, it's best to let this vehicle go for a trade-in of $3000. Even after I spent $10,000 getting a new motor and it was a fault in the vehicle that I had to pay for.
I've never ever felt so humiliated, untrustworthy and made to feel like a liar in all my life. My entire experience has been beyond brutal. I'm permanently damaged. They did not stand behind their product or their customers. They refused to believe me. Refused to look into the oil issue any more. Had they just drained some of the oil and let it get low, they would have figured out that I have been telling the truth that the oil light is faulty. Or perhaps they had but have kept it secret from me which would NOT surprise me at all.
Reviewed April 7, 2014
I inherited my mom's Rav. The transmission went out when it only had 70000 miles. It was a manufacturer's defect. I missed the extended warranty by 9 months. I found out that it had 40000 miles on it in 2005 when mom bought it. So in 7 years we had put 30000 miles on it. I didn't have $ to fix by "authorized" dealer. There is a class action lawsuit. I traded it for a $1000 car and glad to have car at all. Toyota sucks.
Reviewed March 13, 2014
This is my first and last Toyota. My warranty expired at 60,000 miles. So I was surprised when at 65,000 miles at my oil change I was told the oil was really low with no signs of leaks. I thought it was a fluke. At my next oil change my light had been on my oil was empty! No fluke I was told to check at 1200-1500 miles and yes I was down 2 quarts! That's when I called Toyota to make an appointment right off the bat, I was told it is not covered and I would need to take it up with Toyota management but from all the complaints I have read, not sure if I will get anywhere.
Reviewed March 9, 2014
I was leaving from the parking lot. When I backed up the car it went in full speed. I couldn't stop the car, it went into a full circle.
Reviewed Feb. 20, 2014
Anne of St. Ann - contact lemon lawyers Krohnandmoss.com! Pappas Toyota was forced to buy back my brand new 2010 Rav4 because I hired them. Do not let your dealership bully you! You spent way too much money to be treated like that. Thinking it was a fluke, I foolishly bought a 2011 because I really like the vehicle. Three years later they can't stop the back bumper from sounding like a Styrofoam cooler squeaking over bumps, defrost has a funky odor, engine is noisy and lots of interior rattles while driving. Unfortunately Toyota no longer has the quality and reliability we've all come to expect and for the dealership to not stand by their product is infuriating.
Reviewed Feb. 13, 2014
On Feb. 10, 2014, I was approaching a stop sign at the bottom of a hill. I had stepped on my brake and slowed my car down. I was then coasting to a stop behind a transport truck cab. When I re-applied the brake to stop, the brake pedal went down to the floor and brakes did not work. I reapplied the brake pedal which still did not work and at this time the engine revved. It was terrifying as I knew that I could not stop the car and I hit the back of the transport truck cab. No damage to the truck, but my 2012 Rav4 front sustained over $8,000 damage.
When I went to the dealership, the service manager was arrogant and rude. He informed me that there was no way that the brakes would have failed and that I must have hit the gas pedal by mistake (NO WAY!). I have since discovered on the internet that there are other 2012 Rav4 owners who have experienced the same difficulty. I have written to Toyota Canada but suspect that I will not receive any satisfaction. Interesting that the day after my accident, Toyota has recalled 2012 Rav4s for brake problems that according to the service manager at Festing Toyota in Huntsville Ontario Canada, has nothing to do with my accident.
Note: The Rav4 was in for a brake checkup on Feb. 6, 4 days before the brake failure. I have sent a registered letter to Toyota Canada but do not expect a satisfactory result.
Reviewed Feb. 2, 2014
Transmission problems - went back and forth many times and was told it was the computer. They changed it and the problem was still there. Just after the warranty was up they told me the transmission needed to be replaced for 5k. This was about 5 years ago. I asked them then if there was any others with this problem or recalls or notices and was told no. I also told them this should of been covered under warranty as I kept bringing it in for these problems and was told it was the computer they changed 3 or 4 times. Then they told me I should call Toyota Canada. So I did email them. They responded back telling me this is between me and the dealer.
Reviewed Jan. 2, 2014
Do not purchase a Toyota - especially from Lou Fusz in St. Louis. I have had issues since day 10 and wanted a full refund - they said no. I bought it brand new and paid $30,000 for what I thought would be a dependable vehicle, it isn't. This vehicle has Intermittent start issues - which means it just doesn't start sometimes. Lou Fusz and Toyota state this is "normal". I've had it in repeatedly, then when it was a year old, the ABS system went haywire. I am driving a DANGEROUS vehicle and want to dump it. I'll never recommend nor buy a Toyota or any vehicle from Lou Fusz. Consider this a Safety PSA.
Reviewed Nov. 30, 2013
I have a 2012 Rav4. Today the weather was around 32F. I had the defrost on. When I came to a stop sign, the car suddenly started to rev the engine... The car tried to lurch forward. I had to put my full weight on the brake to stop the lurching. I had the exact same problem with my 2004 Rav. This was supposed to be fixed by a recall a year ago. When I first experienced this problem with my 2004, I went to a dealer before the recall and I was stonewalled by the dealer and claimed nothing was wrong. As a result of this recurring problem, I would not recommend this car to anyone and I am looking into getting rid of my new model.
Reviewed Nov. 18, 2013
I have the same issue with our 2003 RAV4. Our vehicle is under mileage (currently just over 90K) and the transmission gave way a couple of months ago. Finally got a chance to bring it into my local mechanic who informed us of the extended warranty due to the problem affecting over 235,000 vehicles. Unfortunately, because my vehicle just exceeded the 10-year parameter in their warranty, they will not cover the $5,500 cost required to correct the problem. The 2003 RAV4 is valued at barely more than that at this point in time. I might as well just dump the car. The RAV4 had served us well up until now. I'm extremely disappointed at how #Toyota (www.toyota.com/) handled this situation. Since so many cars were affected, this should've been a recall, not an extended warranty. They were looking for the cost efficient way out of this, instead of the best interest of their loyal customers. We were planning to purchase the 2014 Toyota RAV4, but after this experience, we'll consider going with another brand.
Reviewed Oct. 13, 2013
At the end of Sept. 2013 on a Sunday, my Toyota Rav4 had a harsh shifting and I (handicapped) almost had an accident traveling into traffic. I bring the car home to have it roll back to my garage. The mech. at the garage that I have taken it to since NEW as of Jan 20, 2003 told me Toyota told me of the extended warranty on the faulty ECM units & transmissions. Of 10 years or 150,000. I only have 78,000 on it. I called the dealer I bought it from. Nope, cannot do anything as it's Past The Yrs as of January 20, 2013. The day I bought it. Now, September 2013, the ECM unit and trans are dead. Dealer wants $1100.00 for ECM unit & $5000.00 for trans. Seriously, it's Toyota's malfunction, dangerous parts!
Dealer knows full well as they had many in since the CEO's article in the New York Times 2010. Who fully admitted that Yes, it was Toyota's fault with the ECM units and trans being Unsafe. I called Toyota to tell them of the problem. First person, Art, blew me off... TOO bad you are past your 10 yrs as of January 20, 2013. I call back the next day and they finally took my information since I said I was handicapped and almost had an accident with it. I was then transferred to Headquarters in California. I spoke to Matt, a customer relations rep, at 10:30 am, 10/10/2013. I explained to him I need a safe vehicle as I am handicapped. I also need it for my husband, a Vietnam Veteran with stage 4 cancer to take to his treatments. On top of that, our roof had to be replaced. While in the nursing home, my husband's rescue Golden Retriever's cancer tumor opened and had to be put to sleep. Can't you do a "Goodwill"?
"No! As it has exceeded the parameters of the warranties - no grace period. We will not offer any help." I then ask for a supervisor at 11:20 am. Same call, I speak with Maria **, who stood strong on their policy period. She said to take it back to the dealer but, I would have to pay for the diagnostic and Toyota would not guarantee a thing. I call the dealer back, Krause Toyota, where I have been a loyal customer for years. I speak to Tim **, manager, who in turn spoke with their District Service Manager on the situation. My end result: The car went into service in January 20, 2003, it is past Toyota's warranty enhancement program, as of January 20. 2013.
To Jim Lentz, Ceo, American side of Toyota: I will never buy another Toyota as long as I live. I will never recommend your vehicles. I will never send customers back to Krause, the dealer, as I have sent my friends back their to purchase vehicles. With that I bid Toyota farewell.
Reviewed July 28, 2013
My 2006 Rav4 should be in a new NASCAR series because it handles like a race car. Steering is so tight and secure and the acceleration is fantastic on the highway when those lousy truckers refuse to move over because they don't know what the merge sign means. I rocket right past them. I'd buy another one, but they changed the style and now it looks like a hatchback like Honda ruined the CRV a couple of years ago.
Reviewed July 25, 2013
I have a 2001 RAV4. It has 7900 miles. Three weeks ago, it's out off control. Sometimes I press the gas pedal, it does not move. Suddenly it accelerates, almost colliding with the front car. Sometimes, when driving from the garage ramp, it suddenly stops. The car following honked at me. I send it to Toyota dealer for a check. The dealer said the ECM is damaged, if repairing it, the price is $985.86. So I take much more search work on the website. I understood, it is Toyota's very bad quality of ECM. Toyota is a big company, but the electric equipment is very bad. I think they just save money, so the component is not good enough for build up auto equipment.
I talk to Toyota service. They said it is over 10 years. They don't care, so rude! I am an electronic engineer. I know it is easy repair. Component fees less than 2 bucks, but their price is $985. Toyota totally knows this problem (2001 2003 ECM) but they do not recall this part (ECM). They only extended the warranty time, originally 5 years 60,000 miles, then to 8 years 80,000 miles and then 10 years 150,000 miles. This is under the press. Almost all the automatic transmission RAV4 (2001 to 2003) ECM will be dead, and how to repairing RAV4 ECM create a big market worldwide. This is Toyota = bad quality + dishonest!!!
Reviewed July 8, 2013
The warranty was extended 5-year to 10-year or 150,000 miles due to a problem with the truck's (2001 Toyota Rav4) computer. The letter extending the warranty went out on July 2010. We did get a letter concerning a company recall in 2007 concerning the check engine light. It was taken into the dealership for that problem. Currently we are having the problem covered by the warranty. We are being told that the year of the truck and the mileage being under 150,000 makes it eligible, however, the truck is over ten years old. The letter extending the warranty went out on a 9-year truck in 2010. The warranty expired April 2011. So now we are looking at a $1,000.00 bill and being told "there is nothing we can do" to cover this. This is BAD business.
Reviewed June 27, 2013
I have a 2010 Toyota Rav4. At about 18000 miles, I noted that the carpet on the driver's side right hand side by the transmission was melting. I took the car to service to have them check it last year. They looked at it and stated that I scraped against it, which is impossible given the location of the hole in the carpet. I pointed it out to the man and he said, "It looks like you took a brush and scraped it," to which I responded, "Why would I do that?" He just shrugged his shoulders. I contacted the central office of Toyota and they had a rep contact me and set up an appointment to go to the dealership to have it inspected again. I did and when I got there, the service rep was rude to me and dismissed me. He told me that the boss would have to come in and see it.
When I asked how long it would be, he said, "The boss would be here in one hour," so I waited. Twenty minutes later he called me over and he told me that he spoke to the boss on the phone, and the boss said that he remembered the car and that either I scraped it or I threw chemicals on it. With that and without even coming to see the car, they told me that there is nothing they can do for me and sent me on my way. I told them that this is insane and they should look at the car again and he told me that I should call the Toyota headquarters and see if they can help me. I pointed out that I found online a few similar problems and he gave me the standard line that in all his years, they have never seen it before. Lee's Toyota is not honest or customer-friendly.
Reviewed June 25, 2013
I received a recall notice by mail for my 2003 Toyota RAV4. The letter is addressed to me by name and has the VIN of my car on it. The recall is related to a “harsh shift condition”. I contacted the Bredemann Toyota dealership in Park Ridge, IL immediately upon receiving this letter because I have experienced a harsh shift issue with my car. I spoke with ** in the service department to schedule an appointment. Without seeing my car or checking the VIN, Mr. ** told me that the recall did not apply to my car. I explained that the letter was addressed to me personally and has my VIN on it. I gave him the VIN which he claimed to be checking in “the computer” while he was talking to me. Again, Mr. ** insisted that the recall did not apply to my car.
When I asked him why I had received a letter with my VIN that had nothing to do with my car, he told me that Toyota was just letting me know about a problem other RAV4 owners had. I persisted that my car does have this problem, and he said that may be but that if I wanted them to look at it, they would charge to diagnose the problem and for the repairs. I went to Bredemann Toyota in person and spoke with a manager, **. I explained the situation and he also insisted that the recall did not apply to my car. He told me that he had confirmed this with Mr. **. He offered no explanation about why Toyota would send me this letter if it didn't apply to my car. He was extremely rude and walked away from me while I was speaking to him. He told to “go somewhere else”.
I decided to take the car to another Toyota dealership in Schaumburg, IL. I brought the car in on June 24, 2013 without an appointment and showed the letter to one of the specialists in the service department. Brian looked at the letter, checked the mileage on the car and told me it would be no problem. A diagnostic check indicated malfunction code P0755, one of the codes listed in the recall letter. Brian told me that if I had waited three more days to bring the car in, I would have passed the recall time limit.
I believe Bredemann purposely tried to put me off to avoid making the repairs. Brian also apologized because he needed to order a part and couldn't fix the car the same day. We would have to come back and pick it up the next day. I was very impressed by his professionalism and his respect for our time. I strongly regret not going to Schaumburg Toyota in the first place. I purchased five of the six Toyotas that I have owned at Schaumburg Toyota despite the fact that Bredemann Toyota is less than two miles from my home. Regrettably, I just bought a new RAV4 this year from Bredemann. It seems like Bredemann does more for Nissan and Honda than Toyota.
Reviewed May 30, 2013
This is not a safety issue by any consideration. It is however an issue when I have to take 2 days off from work at $800 per day to fix an issue with the sound system on my wife's car. This is after I told them that the issue was with the AMP. I did the research for them! They chose to ignore this and just ordered a new radio unit after I told them the problem was with the AMP!!!!!! I now take another day off from work only to have them install a new radio which failed completely 15 min. later on my way home. I now have to return to the dealer and wait for another hour only to find that yes, I was correct and the amp is the issue. I now have to take another day off from work and hope your people can make this work. I AM UPSET!!!!! I think I should be compensated in some way! I have been a good customer over the years to the tune of 5 cars! I think I deserve better.
Reviewed March 29, 2013
I own a 2005 Toyota Rav4 with 85k miles. Two days ago, I noticed that my heater was no longer working. I took the car to my mechanic and since then, the news has gotten worse and worse. They found a coolant leak in the head gasket, then they found that the head gasket bolts are stripped. There are few ways that this can happen, so I searched the internet for information about it and what I found is infuriating. This is a common problem due to over-torque of the bolts at the factory.
I contacted Toyota and the customer experience rep actually asked me how long I thought the car would last. If the mechanic can save my car, it is going to cost several thousand dollars. This is lurking in several years of Toyota cars and is specific to the motor used. Technical service bulletin TSB0015-11 was issued in 2004, so the company knowingly continued to sell defective vehicles. Toyota's only offer of help was $1,000 off a new Toyota.
Reviewed March 5, 2013
I bought my Rav 4 in 2006, and ever since I've been a loyal customer. Taking my Rav 4 for oil change accordingly and acquired all the service needs to a Toyota dealer. My car has only used 50,000 miles and it is in excellent condition. However, not so long ago, my vehicle's oil change indicator went on. While in disbelief, I still had my car towed to the dealer thinking that maybe an insufficient amount of oil was put into my car during my last service visit. To my surprise, the supervisor from the maintenance department told me that my car model was coming out with a defective oil consuming issue, and that I might have to repair the piston rings. I just couldn't believe it.
A test was performed that required me to go back to the dealer and check to see how much oil remained after 1,000 miles with the oil properly filled. So when I returned, they said it had consumed a little more oil than what was considered normal. They performed a second test. It was at 800 miles when I returned, this time for a recall related repair. It was then when they notified me that my car's oil level was close to 2 qts. At this point I felt let down by Toyota. I was thinking I made the sacrifice to buy a new car so I wouldn't have to go through these problems, and here I am facing an issue that might cost me approximately $1,500.00, maybe more to fix. I am in complete disbelief at this entire ordeal. This might be my last Toyota car that I will ever purchase.
Reviewed Feb. 11, 2013
My 2007 Rav4 Sport started drinking oil at about 80K miles. I consulted the dealership before and they stated that it is normal for the engine to consume oil at 1 quart per 1,200 miles. Now, at 101k miles about 400 miles from last oil change, I checked my dipstick and It was almost empty. I had to put 2.5 quarts to bring it to middle level. I have always followed my oil change schedule at the dealership. After doing research online, Toyota engines 2AZ-FE had problems with oil consumption, meaning it was a defect they knew of. Unfortunately, mine was evident after my powertrain warranty has lapsed. It's not covered under their TSB. I will never buy a Toyota again. There is no reliability whatsoever anymore.
Reviewed Jan. 7, 2013
I would first like to start off by saying I am a very proud owner or a Toyota vehicle, or at least I have felt that way until recent changes that have occurred. Let me explain my situation from the beginning. I have been purchasing Toyota Rav 4 vehicles since 2008. Recently, I was unfortunately a victim of Hurricane Sandy where I lost my 2011 Rav 4 limited to the flood. I was very upset to find that the local dealer that I normally go to in Wood-Ridge, NJ was out of this vehicle due to the high supply and demand in our area. I was directed to go to another dealership some 20 plus miles from my home. The dealership is called Crestmont Toyota, 730 Route 23 North, Pompton Plains, NJ (973) 839-2500.
We went to the dealership on December 8th, 2012. The salesman was very nice and from our recommendation of him, we were assured he was very knowledgeable. I walked the lot and showed him the Rav 4 limited that I was interested in. Some of the features that I had in my previous two other Rav 4's were not in this particular vehicle. I was then assured by the salesman that it would not be a problem to get the vehicle that I chose to match the one I lost, a 2011 Rav 4 limited.
After the deal was underway, we explained to the salesman that we paid for and installed a remote start in our 2011 Rav 4 limited and were not happy with the function of the way it was started. At the time of installation, we were told it was the only way it could be done. When you started the vehicle via remote start, it would run for 7 minutes and shut off, as well as soon as you touched the vehicle it would also shut off. This was not acceptable option for us as we had to get back into the vehicle and restart it every time. It is hard to do as you cannot clean snow off your vehicle in the winter because it shuts off, or open a door to retrieve anything. With other remote starts, the engine cuts if the key fab in not in the vehicle with you or if you attempt to step on the break before the key is put into the ignition. The salesman agreed with us that this was a ridiculous method and assured us once again that his dealership does not operate their remote starts in this way. We then agreed to have it installed at our cost.
The other option that this vehicle did not have is side molding, the salesman said he would throw that in to the deal for us and we were very happy about that because it protects the vehicle from door nicks and bangs. The last option we explained to him that we needed to have was satellite radio. I had received it free for 3 months with my 2011 Rav 4 limited and had entered into a contract with them because we really liked it and at the time, we were currently still under contract. After signing all the papers, we were instructed to pay for the remote start before leaving. We could not do so at that moment because we had exceeded our $2,500 daily limited with the down payment. So we were told we could call it in by phone the next day.
By the time I got home at 3 pm, I had already gotten three phone calls from the salesman and two from the finance dept. looking for payment for the remote start. I immediately called the payment in to the salesman and gave him payment over the phone with my credit card. The salesman told us he would have the part ordered and call us in a day or two when it came in. I had to take a ride back to the dealership the next day as well to sign additional papers because we purchased a second vehicle for my son due to his car being lost in the flood as well.
At that time, I made the salesman check the radio I had in this vehicle to assure me that it was satellite capable. Days and then weeks went by and on I left three messages with the salesman so that I could see about what needed to be done about the satellite radio and the remote start. I called the satellite radio company and they told me my radio was not accessible. I left yet another message asking the salesman to call me to see if the radio could be changed to accommodate the satellite service; still no return call. Then on the 20th of December after waiting over 2 weeks for a call, I decided to call the service department to schedule my own appointment because I had explained to the salesman that I have vacation from Dec. 24th through the 2nd of Jan and with losing 4 vehicles in the flood, I need to do it that week. I spoke to the parts department where a gentleman by the name of Mayner told me that no parts for my vehicle had ever been ordered. I asked him if he could please order me the part for the remote start as I had already paid for it in full at the time of sale. This very much upset me because I have three children and to put out $650 three weeks before Christmas and pay for something that wasn't even ordered yet was inconsiderate.
At this time, I left another message for the salesman and then I received a call the next day from not him but from a very nice woman, Darlene, the parts manager. She was confused as to why payment was accepted and part never ordered as well. From that moment on, I have only been contacted by her. I did receive a call a week later from him apologizing that he had no excuse and that it was his fault. When the part finally came in, Darlene scheduled an appointment with me for January 4th. As we are operating on 1 vehicle, this was a difficult thing to do. My husband drove the vehicle to Crestmont Toyota and was greeted at the service dept where a mechanic told him that the remote start was exactly gong to operate the same way as the old one we originally had. Darlene and the head of the department told my husband the same thing. My husband then called me and I work in a school for handicap children so it took me about 10 minutes to call him back.
When I called him, I told him absolutely not! We are not paying $650 for something that we were misled into believing was going to work a different way. He then got Darlene and told them not to install the remote start. I called her as well from work to explain how upset I was and to reassure her it was not a reflection on her but thanked her for all her help. My husband then called me to tell me that he asked for a refund of the $650 and they only gave him credit for $497.55. When he called me to tell me, I checked to see how much was actually taken from our bank account. It was $650. When he then asked why the difference, they told him we were now paying for the side molding that the salesman originally told us he was including with the vehicle.
I was extremely furious at this point. It just added insult to injury. At this point, I wanted to return the vehicle and had mentioned that to Darlene as well. I then called the finance manager by the name of Joe and left two messages to call me and he did not so. I then asked to speak to someone else in finance and spoke to another gentleman by the name of Ned **. I explained how upset I was and he then explained to me he would have the manager of the dealership call me back within a few hours.
Within a half hour, the manager Ray had called me back. I again explained all the events that took place and he was very defensive. I told him that I wanted to return the vehicle because I was misled into believing that everything we were told would be able to be added to it was not even an option at this point. I explained how I feel like I was taken advantage of due to my situation of being without a vehicle and had lost 4, two of which we purchased from them. He then became very upset and told me that this was never going to happen and I should just forget about it because I have a 3-year lease and I was not getting out of it. He told me he would check into the matter and call me back with a resolution and asked me what if anything would help this situation. I told him I just want what was promised to me, to at least have a vehicle that I would enjoy having for three years and the same as I had unfortunately lost.
He called me back 36 minutes later with only offering a refund of $150 for the side molding. He told me pretty much that I was unable to get out of the lease and unable to return the vehicle, regardless of what was promised to me and that I was in this for the 3 years no matter whether I liked it or not. At this point, I did not even have the vehicle for 30 days and was not even close to the allowed mileage. My reasoning for returning the vehicle was so that I could be offered what we originally led to believe we were buying, and I feel we were scammed and once we signed the lease agreement, we had no alternative to accept what we had.
I don't feel that when you purchase a $34,000 vehicle and another for $18,000 that this is fair treatment. I don't feel that the dealership should get the sale and the salesman should either due to being taken advantage of. I am asking for your guidance in how we can rectify this situation as I would like to still purchase a Toyota Rav 4 limited as it is my vehicle of choice. This is my 3rd one so it's not that I want to get out of the lease for any other reason other than I was not given what we were promised and when they were challenged with fact that I was unhappy, their attitude was simply "Too bad, you're stuck with it until the lease ends."
If possible, I would like to be able to have someone contact me to see if a resolution is available. I have been a loyal Toyota customer and have excellent credit. I feel that this is very poor business practice for anyone. I feel I have been extremely patient and understanding. I have given them every opportunity to make this right but they blatantly refused to care and I didn't think Toyota practiced that type of business. Thank you for your time and consideration in this matter and I look forward to hearing from someone.
Reviewed Dec. 8, 2012
I was on vacation in Louisiana in October when my right front tire separated while I was doing 30 mph. There was no blowout, the thread separated and the car did not even have 3,000 miles on it. I took it to the Toyota dealer in Metairie, LA and they said they could not cover it. The new tire cost me $300 out of pocket. When I returned home to Murray, KY, they asked me if I had the old tire. How stupid is that when they could have called the dealer in LA.
Reviewed Nov. 22, 2012
I purchased a 1994 Toyota Rav 4 in Oct. 2006 from Manukau Toyota. In 2007, the vehicle made an odd noise and was fixed under warranty. I then moved to Wellington and in 2009 a friend while driving the vehicle, noticed an odd rattle noise so I took the vehicle to Rutherford and bond Toyota 4 times between 2009 and 2010, and all 4 times Toyota failed to check the vehicle even after requesting that they take me for a drive to point out that noise. They had rung the warranty place about that previous work at the beginning of 2010 but failed to book the vehicle in to check it.
On 23 July 2010, I took the vehicle in to have the seat repaired and had specifically asked for that noise to be checked - of which the blonde receptionist who served me said she would ensure that would happen. She failed to do so and the vehicle was not checked. As a result of negligence and poor workmanship by Toyota, on Oct. 15 2010 at around 11:30 a.m., a nasty accident happened to me where I nearly lost my life. I had an inspection done and that noise was the steering. It was stated that a number of things would cause that accident and Toyota did do repairs on 1 of the things mentioned.
Recently Toyota recalled a whole heap of vehicles with this issue yet have fobbed me off. I am now taking legal action against Toyota NZ as this has cost me dearly as a result of their incompetence, negligence and poor workmanship
Reviewed Nov. 12, 2012
I own a Toyota Rav4. On my way to BC from Calgary in August of 2012, I experienced an unintended acceleration. When I got to about Golden-Kamloops, I started to feel the car accelerate when I stepped on the brake. I was driving along at about 80-100km/hr. As I stepped on the brake, it accelerated and then braked. I pulled over immediately and took out my mat even though Toyota had done the recall on my vehicle. I got back on the road and got up to highway speed again and braked again and it accelerated again. This happened again about 8-10 times. The third time that I braked, I glanced down at the dash at the revs and it revved from about 1900 rpms to about 2800 rpms and then braked.
On the way home from Vancouver, it did it again, but when I got to Calgary, it stopped doing it. I brought it into Toyota for them to look at it. I explained what happened and he proceeded to tell me that his wife owns a Rav also and it does the same thing. When they got to Golden, she pulled over and got her husband to drive because it accelerated and she was too scared to drive it. The Toyota guy told me that it is a sensor that is adjusting to the altitudes. My friend has the same year Rav as mine and hers does not do this. She has driven hers to California and back and did not accelerate. I had to write a statement to Toyota explaining what happened and I can surely give a copy to you if requested. After the service guy looked at it for a couple of days, he called me back and said that there was nothing wrong with it and that Toyota Canada had looked at it and was not going to do anything about it and they were closing the case and they were not going to fix it.
I called Toyota Canada on November 11, 2012 and told them what happened and she told me that they were not going to fix it because they couldn't find anything wrong with it. She said they ran a diagnostics and could not find anything wrong with it but they did not run diagnostics when it was doing it. I told her I was very unhappy and that I was going to take this further and that she didn't help me today. I told her I wanted it fixed.
Reviewed Oct. 3, 2012
I owned a 2006 Rav4. My car is kept nice, and I took it to the shop to be serviced as recommended. My paint on the rooftop is chipping. I took it back to Toyota and the manager at the service department said they could not help me. I took it around to a collision place to get an estimate. It would cost $1200 to repair the paint job. I was told that Toyota should take care of it. It's a factory defect; it has no adhesion on it and you can tell that it's a thin paint coat that was on the top of the vehicle. The whole top is chipping - absolutely wrong. A paint job should last. The vehicle has never been repaired or painted. I did nothing to cause the paint to chip off the top of my vehicle. Help!
Reviewed Sept. 19, 2012
I just wanted to add that my six-year-old Rav4 engine is also having issues and the dealership suggested that I replace the short engine block at a cost of $6600.00 plus other related expenses. I purchased my Toyota because of the reliability so I do not understand what's going on. I think Toyota owes its customers some answers regarding the engine issues!
Reviewed Sept. 16, 2012
I have a 2006 Rav4 and I recently took it to a dealership in Northern California. I provided the employee a list of the issues my car was experiencing and he said of everything on the list, he was most concerned about the amount of oil I was losing in a relatively short time. Later in the day, I was informed that my car meets the description in TSB-0094-11 that says, "Some 2006-2011 model year vehicles equipped with the 2AZ-FE engine may exhibit engine oil consumption." According to the TSB applicable warranty, the repair is covered under the Toyota Powertrain Warranty. My car's 100,000 mile warranty has expired. My dealership suggested that I replace the short engine block at a cost of over $6,500.00 plus other related expenses.
My complaint is that Toyota seems to be aware of the issue of their engines consuming too much oil. I am grateful that they have educated the service technicians on how to repair the problem. But I question if the issue of the oil consumption in my car has lead to my engine being ruined and the recommendation of replacing the short engine block. I feel this needs to be further investigated and I know that I am not the only Toyota owner experiencing this problem. Also, I just want to mention that I was floored when the employee assisting me suggested twice that rather than repair my six year old car, that I should consider buying a new car. Really? Are Toyota vehicles only designed to last six years now? I don't think so.
Reviewed July 7, 2012
Transmission/ECM trouble with the 2003 Rav4 automatic. I am aware there is a “warranty" that was created to help the consumer with this problem: 100,000 miles or 10 years, whatever comes first for us the consumer to utilize to cover this problem. I do not expect to pay $1,200 to $1,800 for this service and that is for the ECM. It’s not including labor as I was told from the dealer I had purchased my car from. I am very disappointed. I can understand that there will be some cost involved, but the prices given me - well, I have always purchased Toyotas in the past because of the wonderful maintenance record y'all had maintained and I will continue to purchase Toyota because of that record that I seem to trust. Consider the implications of losing such standards you have kept in the past. I request that you honor the warranty and assist me with this problem in an honorable way by applying the warranty to my problem with my Rav4 2003’s ECM. Basing upon the wonderful service in the past, I hope you will. Hopefully, it will continue.
Reviewed May 3, 2012
On 11/15/2011, I was driving my 2007 Toyota RAV 4 and I ran over a wood on the roadway. My passenger curtain shield airbag deployed, almost causing me to lose control of my auto. I brought my auto to my insurance claim department (Travers) and I got an inspection and was quoted a price of $2,959.98. My auto has no damage to it other than the airbag deployment.
I got it fixed and a few days later, I receive a letter from Toyota stating they have a recall on the curtain side airbag and that they were deploying because of the sensors. My insurance company has been trying to have Toyota accept responsibility for this. But Toyota says because I got it fixed before they could look into it, they will not accept responsibility and I am out of luck. I would like Toyota to claim responsibility for the airbag deployment because they sent me the recall notice for the same airbag that I had the problem with.
Reviewed March 7, 2012
I am experiencing the P2238 issue right now with my 2004 RAV4 with only 40,000 miles on it. Unfortunately, this may have been covered under the 8-year/80,000 mile warranty had it not expired in mid-December of 2011. The representative at Toyota told me that the in service date for my vehicle was even months earlier. I purchased my RAV4 in mid-December 2003. I purchased a 2004 vehicle, not a 2003 vehicle. Toyota is fully aware of the P2238 issue and in fact issued a Technical Service Bulletin EG036-04 dated Aug. 25, 2004. But were we, the hapless saps who bought the cars, advised? No. The phone estimated provided to me by the dealership started at $575.
The Bulletin states: "Warranty application is limited to correction of a problem based upon a customer's specific complaint." Well, I'm complaining. We had a right to know that a potential problem existed prior to warranty termination. My last service at the Toyota dealership where I purchased the car, where I have had every service on the car done since I purchased it, knew exactly when the warranty would terminate. Toyota needs to be called out on this and any other service/warranty issue. Their reputation is suffering and rightfully so. I will never purchase another Toyota and I will pursue satisfaction on this issue via every means available to me.
Reviewed Feb. 26, 2012
Dealer replaced engine after problems at 46,000. Now at 88,000 oil consumption is 1 qt. per. 3,000 miles. Dealer says this is normal for 2007 Rav 4. I keep maintenance up on the car at the dealer and always question the oil consumption, to no avail. I'm angry at this point and want something done. Dealer is Lithia Toyota of Redding Ca.
Reviewed Feb. 3, 2012
I have a Toyota 2002 RAV4. Toyota has an extended warranty or recall for the computer unit for this vehicle from 2001-2003. The extended warranty is 10 years or 150,000 miles, which ever comes first. On October 2010, my car started giving me problems. It appeared to be the transmission. Therefore, I had the transmission fluid replaced by Firestone Auto Care at 144,000 miles. But the problem did not go away. Firestone said it appears the problem is computer-related.
I called Toyota dealership to have the car checked. They could not give me a late afternoon appointment. By the time I got the car in, I have 152,000 miles on the car. Toyota dealership said the computer has to be replaced. They did not even mentioned the recall issue. After a couple of months, I heard about the recalls on RAV4. I called Toyota for a remedy. They told me since at the time when Toyota checked my vehicle there was 152,000 miles on the car even though is was less than 10 years old, they cannot honor the recall.
Reviewed Feb. 3, 2012
My 2008 Toyota Rav 4 is using a quart of oil every 1500 miles, also its blower switch burnt up. Toyota said the vehicle had too many miles for warranty coverage, it has 49000 miles at this time. They said it would cost $124, I got my bill and it is $164.
Reviewed Jan. 4, 2012
I brought my 2001 Toyota RAV4 to Glen Toyota for code po755. I was told I needed an ECM for $1,200.00. I gave them the okay. I got a call later and was told that didn't work and I would need a $4,000.00 transmission replacement. Okay, so now I go to the internet and I find out that is failure is not only common but there is a class action suit pending against Toyota Corp. Toyota and the dealer will take no responsibility for this factory problem. At the very least, the dealer should have been up front about this car. Toyota has omitted and sent out a warranty enhancement coverage letter, but I don't qualify because I missed by 3 months.
Reviewed Oct. 18, 2011
I purchased a 2006 Toyota RAV4 back in 2008. I traded in a 2004 Ford Explorer because gas prices had risen really high and it was killing me to fill up. I knew that I wanted a smaller SUV and I didn't like the Honda CRV's body, so I opted for the RAV4. I made the mistake of telling the sales lady that I needed to get out of my Explorer and get something more fuel efficient, so she saw my desperation and took advantage of me. They had several pre-owned RAV4s on the lot, but the one she sold me was supposedly "the only one that would give me the monthly payment I wanted." When I saw that it had a sunroof, that became a deal breaker for me. I was adamant about the fact that I did not want a sunroof because I had heard that they leaked over time. The sales lady told me that it was the aftermarket sunroofs that leak, not the factory-installed ones, so I would be okay. I believed her. I think it was her telling me that she was a single mom just like I was that made me trust her, and she even threw in that my daughter would just love the sunroof.
In 2010, my sunroof started leaking. I don't know how many times it leaked before I noticed it, but I had large water rings on the headliner of my car that a backseat passenger just happened to point out one day. At that time I just assumed that my daughter had spilled pop on the ceiling (how, I don't know), but in early 2011, I noticed that the headliner was wet, and that's when I knew that the sunroof must be leaking. I took my RAV4 to the dealership to be fixed, and the service manager told me that I had a cheap aftermarket sunroof, and that they did all they could to fix it but it would more than likely leak again. I thought he must have looked at the wrong car because my sunroof was factory-installed, but I found out that it really wasn't. I spoke with the general manager, and after threatening to sue for fraud, he decided to take care of fixing the sunroof and cleaning the headliner at no charge to me. They have done this three times already, and I will probably end up taking it back again after the next hard rain.
Now I am stuck with a car that has a leaky sunroof that should probably be replaced, but Toyota isn't willing to do that. I am forced to go out of my way every few months to have the sunroof fixed, and it is really becoming a pain. And to make matters worse, I'm stuck in this car for three more years because the sales lady tricked me and gave me a seven-year contract on a used car. I didn't even know you could get a seven-year loan on a used car. But that part is my fault because I should have read my contract closely before I signed my name. After this experience, I will never buy from Performance Toyota again, and I probably will never even buy another Toyota.
Reviewed Oct. 11, 2011
I bought a new 2007 Toyota Rav-4. The last time, I took it in for an oil change at Jiffy Lube. They told me I had sludge in the engine and recommended I see a mechanic. A few days later, I noticed there was white smoke emitted upon start up. I took it to the Toyota dealership where I bought it. They told me I had two recalls which they completed. They did a diagnostic check. Since they could not see the smoke, I needed to leave it overnight. I did. I received a call the following morning, stating that they could not get car to duplicate what I reported. So, I continued driving and the smoking problem got worse. I had my husband make a short video on my phone.
I returned to the dealer less than a month later. I was told that the engine was full of sludge and needed a replacement engine. It is still under warranty but they won't cover it. It was because I did not have my oil changed regularly and I did not save my receipts. I did had my oil changes at two local places that do nothing but oil changes, Jiffy lube, whom I called. They had a flood last year and their computers were damaged. All their records were lost. Q-lube does not have an automated system. They keep paper copies. But the manager stated he was not about to go through 4 1/2 years of records, as they provide receipts upon completion of work.
Reviewed Dec. 23, 2010
I was the front seat passenger in an accident in my 2008 Toyota Rav 4. We were hit quite hard in the front almost head on collision.The car we hit was going approximately 45mph. Both cars are being considered totaled. The air bags in my Toyota did not deploy causing me physical damage.
Reviewed Aug. 10, 2010
Do you think Toyota cares for "children"? Absolutely not! We had a Toyota RAV4 car we used with our family. Last time we used the car, it exploded and its motor block was broken. We always used Toyota authorized dealer (called NATAS, Istanbul), but the car exploded. We called service and they said, "It’s a miracle! Your car is now 125,000 Km and driving such kilometers is a miracle.” Of course they don’t accept to cover this and they also can’t explain why the motor exploded. We have 2 kids in the car, and by chance if we were not able to stop the car, we might have died.
We applied to court and the court experts found the Toyota authorized service 100% guilty. But still Toyota doesn’t reply to our emails, fax and phone calls. They still says, “It’s miracle to drive 125,000 Km." I don’t believe in Toyota quality from now on. I never believe also that they care for customer satisfaction and also they care about children. They just know how to sell their cars and it’s finished.
Reviewed April 20, 2010
I bought a 2006 Rav4 in January of 2006. I looked at the Honda CRV, but didn't like the body style. They changed it the next year. I was trading in a 1996 Honda Accord EX with just over 200,000 miles on it and no problems other than a radiator. I have always put a lot of miles on my cars and bought a Toyota because of their reputation for reliability and dependability. I've got egg on my face now!
I've currently got 95,000 miles on the car. I had to replace the Electronic Communication Unit (ECU) after 2 years. I replaced the water pump last year. At 70,000 miles, I noticed the oil light coming on, but was told they could not replicate the problem and to bring it back in if the light came on again. I have taken it back at least 3 times because of the oil light coming on and they finally (at the 90,000 mile mark) decided to run a test to see how I am losing oil.
No leaks in or around the oil pan and no spots on my driveway and no blue smoke. However, this last time I was told I need a new engine. I called Toyota because I think they should be willing to stand behind their product. Apparently, they are not and told me I was 35,000 miles out of warranty. I will never buy another Toyota and I will tell everyone I know to stay away from them.
Reviewed April 18, 2010
I would like to know if you have had any other complaints of the Rav4 or any Toyota "cutting out" or "stalling? " Mine has done it many times and the tachometer drops to zero, or close to it and then proceeds to just bounce around while the car chokes and gasps. I tried to use higher octane gas but that has not changed the problem.
I took it to Toyota and their word was "oh that is not the problem that everyone is having. " Basically, I'm nuts. Right now, I'm waiting for it to die entirely, but it is very scary on the highway or in passing. Since I live in a remote town and it is 75 miles of open highway to the nearest town where I purchased the car, it is a problem.
In terms of passing, left turns, or highway driving, this can be a dangerous problem. I need to know if anyone is working on this problem. It is an accelerator problem. It is definitely not my imagination. I've had people with me when it did it. Yesterday made it about the 15th time it has happened in the past 5 months.
Reviewed March 13, 2010
I own a 2008 Toyota Rav-4. My vehicle has had a problem since I purchased it where it surges when coming to a stop and also surges when my foot is on the accelerator as if I am taking the gas pedal up and down. It is intermittent and service has not been able to replicate. Complained about this long before the current recall.
Reviewed March 3, 2010
I have a RAV 4 2006, 27000 miles which engine, is under full factory warranty. Some times ago I find out, my car "eat" oil for every 1000 miles I have to add 1.5 liter oil. When I come to this dealership, they said it's normal for car like this add 1 liter oil for each 600 miles and denied my request for repair. I have three appointments with this dealership and each time they refused any actions about repair of my car.
Last time, they filled up oil to the maximum level and after 500 miles level of oil drops down between maximum and minimum on deep stick. Toyota reps. said its only .3 quot. of oil and this is OK. First of all, it's not .3 qvt.oil. Much more, and second if they say 1 liter oil OK for each 600 miles, it' mean I have to add 5 liters oil for each cycle of oil change (3000 miles). This is nonsense and stupidity like minimum.
For last 4 years, I bought from this Dealership 4 new Toyota, but no one give me problems like this before. Yesterday, I find out news from Toyota about this problems:
"TOKYO (AFP) Embattled Toyota said Tuesday it is voluntarily fixing 1.3 million vehicles in North America for engine oil leaks but denied the campaign is a recall because it did not affect safety. "It is what we call a service campaign," said Toyota spokeswoman Mieko I in Tokyo. For the past five months, she said, "we've been carrying out repairs step by step, sending letters to owners and dealers." The company had first informed North American dealers and car owners of the campaign in October and launched its third phase last week to voluntarily repair the defect, a crack in an engine hose.
In an email statement received early Tuesday in Tokyo, the company said the problem "may cause oil to leak from the VVT-i oil hose producing abnormal engine noise and the oil pressure light to illuminate." Toyota executives were due to face a US Senate panel grilling later on Tuesday, after company president Akio T last week apologized in a US House hearing and did the same in Beijing on Monday.
Toyota, back from China, on Tuesday again apologized. "We have caused worries and troubles to customers," Toyoda told Japanese reporters in Nagoya in central Japan, Jiji Press reported. "I am grateful for the opportunity of direct dialogue in the United States. I think I made a proper explanation in China, too."The Toyota spokeswoman meanwhile said the company had already repaired the oil leak problem free-of-charge in 342,200 Avalon, Camry and RAV4 models and 374,000 Lexus ES 350 and RX 350 vehicles in the United States.
In the latest phase of the US campaign started on February 22, she said Toyota wrote to owners and dealers of 128,800 Avalon and 89,000 RAV4 vehicles, asking them to bring their cars in for the one-hour repair job."So, I still need to fix my engine or exchange it!
Reviewed Feb. 22, 2010
I own a Toyota RAV4 2002 model year, and this car has been nothing short of a headache and a possible dangerous situation. I started having issues around 80,000 miles and had to replace the catalytic converter, which fortunately was covered under warranty. Of course my warranty was up at 5 years/80,000, whichever arrives first. Shortly thereafter, my car started throwing check engine codes continuously, signifying bank 1/2 sensors (which are emissions related). These sensors were replaced, but the problem persisted. I then had to have my transmission replaced. I took it to a Toyota dealership that acknowledged a problem with the car's main computer module that regulates shifting, offering the part for $1200.00.
Surprisingly and shockingly enough, I was driving along when I heard a big clur-blunk sound and the car stopped in the road. The $1200.00 part was provided free of charge. (Was the problem/defect remedied on the computer module I received, or was this just a new defective module being provided?) I have spent 8,000 on this car, roughly a third of its value. And guess what? The problems are starting all over again, check engine lights/throwing consistent codes, all related to emissions. When is someone going to do something? This is obviously a situation of a company putting their bottom line at the top of the list while endangering the consumers that purchase their products. There are many (and I do mean many) complaints that address this issue, but Toyota is obviously hoping that these cars will be off the road to lessen the impact.
Reviewed Feb. 7, 2010
I have a 2007 Rav4 with a 4-cylinder engine. At just over 50,000 miles, my oil light came on. Knowing I have just had the oil changed, I took it to the dealer to check it out. There was no apparent loss of oil from exterior...oil on the ground, on the underside of the vehicle, smoking from the engine or tailpipe. I was assured by the dealer that it had used 2 quarts, and this was "normal consumption."
I am now playing Toyota's game--having "oil consumption checks" every 1000 miles. (It has used 3+quarts of oil in under 5000 miles) I'm just waiting for the motor to lock up and leave me stranded.
It seems it was cheaper to put in the owner's manual that the amount of oil disappearing from this car is considered normal usage than it was to fix the problem on the assembly line or better yet, take it off the assembly line! Toyota has covered their selves, because "it is in the manual." But I know this is deceitful and wrong. Now I see documentation of the "gumming/sludging" of this engine and Toyota's way of "fixing" the problem all over the place. I was a proud Toyota fan (bought 8 Toyotas over the year), but now, I hurt and am angry.
Reviewed Feb. 4, 2010
My father's Toyota Rav 4 2001 had to get a ECM (computer) for the transmission in early 2009. The car was practically not moving during the drive to the Toyota Dealership. I had to pay $3000 for that because the car has just passed the 7 year warranty and only had under 75K miles on it. Due to my curiosity of the problem, I found thousands of cases from a casual web search that others had the same fate. And this problem also spans to EU.
All the Rav4 2001-2003 and Corolla had the same problem. I tried to talk to Toyota Dealership about it but they blew me off saying that they don't have anyone else complaining about this problem. I wrote to BBB and Toyota headquarters but they didn't get anywhere. Toyota responded to BBB that they don't have enough people complaining about this problem despite the facts that I presented to them. In light of the recent problem with the Toyota accelerator, I truly believe Toyota should fix all the Rav 4's ECM from 2001-2003 as well and pay back owners that had to shell out $3000 for the fix.
Toyota, being caught by bad publicity, is trying to make light of the situation by telling the consumers that the accelerator will fix things and they rarely had people complaining and the chances of the accelerator malfunction is rare. It makes my blood boil every time I hear that. They did a recall with the Rav4 2001 model to patch the transmission. And we all still had to shell out the ECM to really fix the problem or get rid of the stupid car.
Toyota is most dishonest, and in the last 10 years, most of their cars suffered from electronic related defects. They are still lying and I hope you can put some light into the RAV4 and Corolla transmission problem and make Toyota answer to that.
Reviewed Dec. 8, 2009
Reviewed Oct. 30, 2009
Reviewed Oct. 22, 2009
Reviewed Oct. 20, 2009
Reviewed Aug. 11, 2009
The transmission on our 2002 Toyota RAV4 (123,000 miles) was running fine at the beginning of the day and by the time we got home, it was totally shot. Our mechanic was familiar with the spontaneous self-destruction of the transmission, as he just had a customer with the same problem. Apparently, Toyota knows that the ECM (computer) that controls the clutches in the transmissions of 2001-2003 RAV4s have a very high failure rate. The computer will malfunction without generating any error codes or illuminating any idiot lights, leaving the owner completely out of luck. If you don't replace the computer at the same time that you have the transmission rebuilt, it will destroy your new transmission within 30 miles of driving.
Reviewed June 29, 2009
I have maintained my RAV4 as advised by the company. My engine light came on so I took it to a shop. I was told my transmission needed to be replaced. Cost is $2400. Several days later, again the light comes on and of course, the car was not able to shift into gears. I returned to the shop. They adjusted items in car. It ran fine for 2 days. Again, the light comes on and shifting into gear was a problem. I returned to the shop and now they tell me the computer is bad. That's what is causing the problem. It's another $800, not to mention the cost of rental cars I'm doing this time. At this time, I'm told they have been recalled but I never have received a recall. Also I was told of lawsuits against Toyota. How do I get help with this?
Reviewed June 3, 2009
The PCM computer part of the transmission of Toyota RAV 4 2003, my Toyota has 127,774 miles on it. Last week, 05/25/ 09, it started acting funny as in wanting to go. I felt like when I pressed on the gas pedal, it didn’t want to go, and then it felt like the rear end was catching up. It really isn’t the transmission, it’s the PCM, the computer, the longer you drive the truck with this problem, the more problems you are gonna have, and eventually, you will have to replace the transmission. If you catch it early, you only will have to replace the computer. There have been 89 other complaints to Toyota and I am fixing to be number 90. Toyota should do a recall. This usually happens anywhere from 80,000 up. Toyota says they will have to have a certain number before they can do a recall, but won’t say how many. In the meantime, the consumer is out the money depending on how severe the transmission gets before you replace that computer. I think this should fall under the lemon law.
Reviewed April 14, 2009
I purchased a Toyota Rav 4 in 2004. I thought it was the best mini compact SUV until something devastating happened. My car had a leakage of white sticky substance dripping in the vehicle. At first, I thought it was just the air condition and when I parked my car, white smoked came out underneath the vehicle. I was scared to drive it. I called Toyota for maintenance. They told me to drive there so they can see the problem of the car. At first, they told me it was just the air filter which would cost about $500 and I said, “Wow that is a lot!” I had enough money saved up so I told him fine I wanted it fixed.
My mother picked me up from the Toyota dealership maintenance and dropped me off work. I got a call 30 minutes later saying that it isn't just the filter; it is the whole entire engine that needs to be replaced. I was shocked. I asked the cost and they said $5,000 for refurbished at most and new engines $7,500 or more. I was shocked. I spoke to the maintenance and they said to me that the engine that had a white leakage was basically melting the cylinder block which caused the entire engine to smoke and they told me I had to replace the entire engine. I got aggressive and I told them that I have always taken my vehicle at a Toyota maintenance and never once did they tell me that my car had a defect.
Every time the light of the vehicle turns on for maintenance, I would directly go to Toyota and all I get back is “Your car is good.” Whenever there is a damage, they would tell me what to change such as brakes, belt, rotating, oil change, etc. I would pay for it. The maintenance light would turn on and once again, I would take my car to Toyota because I was afraid to drive the car in the freeway if something goes wrong. I spoke to one of the lady customer service in regards to my vehicle and she told me that my warranty is up to 60 months or 60,000 miles, whichever comes first. I have 86,000 miles now, which I'm still paying for. I just finished paying for my registration and my insurance. I am upset that I cannot drive my car because I cannot afford a $5k-$7k engine.
When my car is almost paid off, the girl was going to give me a discount by $500. I said I still can’t afford that. I told her I would contact the corporate and this is what she said to me, “The corporate will not help you.” They will eventually give us back the statement. I will still send it. Also, I would like to include that the girl told me that they never had any record of me bringing my car for maintenance. I am mad about it and it is my fault for not asking for any receipt. I asked the girl what I can do with a car that I'm still paying for and it doesn't work. She told me that I can just trade my car for a different car. I asked her what will I get and she said that my car isn't worth anything because of the engine and it would only pay the amount of how much I had to pay left which is $2,000 at most. I would have to pay for a new car from the beginning, which I paid total of almost $28,000.
Reviewed April 11, 2009
The ECM (electronic computer module) for the 2001-02 RAV4 was determined to have a malfunction resulting in damage to the transmission. The dealer said they have had many incidences of the ECM not functioning properly dating back two years. According to Toyota Corporate, they have senior executives researching the numerous complaints to Toyota. I have replaced the ECM with no correction of the transmission slipping and have now been told that I, like many before me, will have to replace the transmission because of the anticipated and preventable damage caused by the ECM malfunction.
Reviewed Dec. 2, 2008
Reviewed Dec. 2, 2008
Reviewed Nov. 30, 2008
Reviewed Nov. 27, 2008
Reviewed Nov. 26, 2008
Reviewed Nov. 26, 2008
Reviewed Nov. 26, 2008
Reviewed Nov. 24, 2008
Reviewed Nov. 24, 2008
Reviewed Nov. 24, 2008
Reviewed Nov. 24, 2008
Reviewed Nov. 24, 2008
Reviewed Nov. 24, 2008
Reviewed July 26, 2008
I brought my 2002 Rav4 Toyota to a mechanic, after consistant jerking going from 1st to 2nd gear. My Rav4 has only 91,000 miles and I was informed that I needed a new transmission, later finding out that the Emissions Control Module was bad also,this was over $5,000. My Mechanic informed me that Toyota had a recall on the ECU up to 80,000 miles that came out last year, March 2006. If A class action lawsuit is available, I'd like to start that.
Toyota RAV4 Company Information
- Company Name:
- Toyota RAV4
- Website:
- www.toyota.com
