Toco Warranty Reviews

Aaron was very helpful and has great customer service. He processed my payment and emailed my receipt quickly. My call was answered quickly no waiting on hold for long. My overall experience was great. I would recommend him to my friends and family. Thanks, Erika

I choose Toco because they explained everything that goes along with the policy. No hidden agendas and surprises when you get ready for your vehicle fixed and the salesman was super nice and professional. I would recommend them to all my friends.

Michael ** was very thorough and helpful, he explained everything in great detail. This is my 3rd Toco policy and should be adding a 4th vehicle in the near future. Always a pleasure to deal with Toco warranty company. Thank you.

While speaking with Kyle, he did a great job of providing the information to about the warranty and what it entailed. Kyle also answered all the questions I had for as well and gave me the rundown of what the warranty covers.

I have been trying to access the TOCO portal for the last few days without success. Aaron let me know that the portal was undergoing maintenance and that I would be notified when it was back up and running. I am existing customer but will be renewing my policy in January.

My experience with Travis was wonderful. He was very helpful with getting information I needed so I can get my car fixed. Great customer service and very patient on answering all my questions. I would definitely be recommending you all services to family and friends in need.

Aaron did a great job and was polite and professional. I had cancelled my on record credit card as it had been hacked and was being used by others illegally and I called to update my record so you could charge the correct card.

The representative was kind, helpful, a good listener, quick with resolving my issues and cared about my concerns. My issues was resolved. She asked if she could help with anything else. She wished me and my family a happy holiday.

Call to get payment scheduled. Due to Toco stating that they tried to but, it was declined. It’s paid now and the customer service was very considerate and precise. I would recommend Toco to family and friends. I have been with this company for a few years and glad that I never had to really used the service. But, if or when I have to I’m glad I am covered with Toco.

She was very helpful and professional. And explained everything in detail. It's nice to talk to an actual human being. She was both courteous and friendly. I have always been treated very good by Toco. Have had my 2010 Challenger in and out without any hassle.

Enjoyed the transaction with Joey T. Everything was well explained. He was well versed and represented the Toco company with much enthusias. He took his time and shared his knowledge about my situation. I will truly recommend anyone asking about Toco.

Customer service is grade A. I haven't had to use the service yet because I haven't had any issues with my car. Easy setup and a peace of mind with easy payment plan. Great way to keep your car on the road without the repair bill.

Excellent Help. I cannot get over it. The Joe the sales representative's sales pitch get to me right outta the box. I understood each and every word that was spoken to me. He answered my every question. He made me feel at ease as he went over things from start to finish. I was thoroughly satisfied.

Kyle offers great customer service and is amazing to work with! Even when things weren’t correct he went above and beyond to make sure everything was handled perfectly! I would highly recommend this company! The customer service reps are amazing as well! Thanks Kyle!

The experience is helpful. It tells you what you get and it helpful answers questions. It break down the price for rental. Monthly rates and Others objects you get on the plan. It helpful to answers question that is ask in a kind way.

Kyle was helpful and as always an active listener. He was able to tell me how I needed to move forward and that he would transfer me to the appropriate area. He was on task and respectful. I will continue to reach out to him if I am in need.

Very pleased with the service information provided. Looking forward to a very good experience with the company. We are waiting for the package to arrive to look over everything. The customer service Rep Shannon was very informative and explained everything. We are excited to be a member.

** The guy was very helpful. He took his time and help me out.I have been with the Toco family for about 3 years. I also plan to add one more cars to the plan, because I had a gold plan. I will tell other people about the plan of toco to save money on car repair.

I just wanted to thank him. He did a great job. I understand my situation and help me move my payment arrangement ahead. I just want to thank for a good customer service that he provided me. I wish all the customer service representative to take the time to understand and help customers. Thank you for your help.

I had a very good positive conversation with Michael **. He was very thorough in explaining my new contract & even told me about other incentives with my new policy. I am very pleased with Toco & it has saved me a lot of money so far with the cost I would have to spend on repairs when I don't have that kind of money for those expensive cost.

For the past three years Toco Warranty company has been good granted I have not had to use them that much. Their customer service is very polite and Nichole was very helpful with renewing my contract. The only thing I would change is for Toco warranty to be on the east coast.

Sergio is friendly, knowledgeable and pleasant, and he's very good at selling extended warranties. Great rapport and can tell he likes his job. He had me sold, but now I have to “sell” my husband. I’m so skeptical of these companies but this one is highly rated.

Shannon provided me with good customer service and answered all my questions I had. Will recommend to any family or friends looking for a car warranty coverage. She explained everything clearly to me. Hopefully I will not need to use the service for a few months.

I was given accurate information. The agent was very professional. He had all my answers. As of now, I will highly recommend this company. I was the manager for four Toyota stores for twenty-two years. I am very familiar with warranties!!!!

Called to verify if a part was covered and if I was reading the coverage correct. Rep was able to verify why I knew, and was able to resolve my concern. Will recommend to friends and family. They're willing to go above and beyond as well.

I appreciated how Aaron, the customer care specialist took care of all the details in handling the transfer paperwork, payment & contract. He was very exceptional in the process, explaining the steps & following through to complete the transaction. I am very happy with the service I received!

I only need to use one word to describe my phone support experience this day.... OUTSTANDING!!!! I believe the associates name is Travis. Can not be sure....Jaw dropping phone performance. PLEASE recognize the TOCO Ambassador for his demonstration of the difference between the ordinary and the extraordinary!

Your agent, Nate was highly responsive and professional. He was very concise in explaining all the aspects of the policy. I felt comfortable talking with him and speaking of the other companies I had spoken with and the differences were discernible and clear.

Matthew was extremely helpful in explaining everything covered with the plan, answered all my questions thoroughly, and even explained I am allowed to do maintenance on the vehicle myself, which is a huge plus for me. The cost per level of coverage is also far less than other companies I was getting quotes from, and is also offered on a month-to-month payment option unlike some of the other companies.

So nice ???? Very courteous, took time to help, efficient. Explained all that I needed to know. One less thing I have to worry about thank you. Do more ads in Colorado. The company Car Shield is not as good. Arron was very informative.

Agent was very knowledgeable and courteous. She promptly answered ALL my questions!!! Her responses were very helpful. I have talked with several agents during the renewal of this policy and have been very pleased! I would definitely recommend your company to friends!

Always understanding during this hardship. Customer representatives are always so pleasant to talk too. They make life easier when times are hard and you need help with your car. Chuck started my contract and he was so awesome. I would recommend anyone to this company.

She was great and fast. She understood why I did not pay on time and asked her manager for Approved. I was very glad that she took her time understood what o need and she did it she even gave me a extension on the further payment.

I have deal with Kyle in the past and he is always personable. I've been with TOCO now going into my 4th year. Anything I've ever had a problem with has always been taken care of. I appreciate everything that TOCO has done for me.

Derrick was a pleasure speaking to, he made it simple and clear and right to the point. I would recommend all my family and friends to Toco. I'm so glad I took the time to talk and go over the coverages and all you offer. Thank you so much.

I needed my documents about my contract and I was assisted professionally and very quick. The agent was knowledgeable about my concern. She was fast and I received my documents before I even ended the call. I am very happy with Toco service and customer service.

Michael is awesome and great at his job. He was very concise. He answered all my questions and then some. I truly like the benefits and coverage for Toco over the other competitors options out there. I would recommend Toco to family and friends.

She was great kind and empathetic to my needs! She was awesome. I explained my financial situation to her and she listened and came up with a solution. She told me if I ever have any problems in the future to call them and let them know they are there to help me.

Very informative! Knows her vehicles and products! Made sure I was well informed on what would and would not be covered! Fully explained explained the components of my vehicle! Also thanked me for returning my business and told me the perks when I refer someone.

Daurie ...OMG. KUDOS. She assisted me in more ways than I could imagine. I called to just obtain a price quote since I on a fixed income after reading reviews from the BBB. She really put my mind at ease not only with her customer service skills, her ability to understand my concerns and needs without pressure was so reassuring. Thanks so much. Toco this will be an EXCELLENT FIT for me. She made me feel like a part of the family.

Thoroughly enjoyed my conversation with Sergio today. He was very helpful in explaining the coverage and feel like he delivered the information in a very friendly manner. Totally satisfied with my first Toco experience. As a result, I'm a new customer. Great job Sergio!

Helen was extremely helpful and was able to ease every concern I had. She was able to resolve my issue and I'm very grateful to have dealt with her. I actually spoke to a prior rep as few hours earlier but unfortunately they did not goes as in depth as Helen did. Continue to have great people like her and I will have no problem remaining a customer ????

Dauree was very professional and very helpful and explained everything thoroughly, I am a repeat customer and now have 4 cars covered with you now, I have recommended you to several of my friends and neighbors. You have improved your customer service over the years.

Updated payment info. Replaced form of payment on my account. Customer service was excellent and helpful. This gentlemen is an asset to your company and he deserves a raise! Good help is hard to find. Thank You very much!!

I had a great experience. It was easy to sign up, they explained everything. No big down payment and affordable monthly payments. In reviewing the terms of the contract, the coverage is more than adequate for my needs. Month to month, no long term contract, but I can keep the contract for 3 years or until I reach 75000 miles. When comparing them to other warranty companies, who, by the way have very aggressive sales people, the TOCO policy is just as comprehensive in coverage and 35% cheaper with no down payment. Just the first month's coverage.

Nichole ** and Fred work with me in getting my car repaired and back to me in a timely manner and did it in such a professional way. Nicole was very informative and kept me knowledgeable about every step that was being made by Toco. I had a great experience with Toco even though my car was down for a few days but Nichole and her colleagues Fred made it a breeze. Thank you Toco for having knowledgeable and professional & informative people on your staff and please know I will be recommending Toco on all my social media and every one of the pages that I am a member on about your great services. ⭐️⭐️⭐️⭐️⭐️

I really appreciated the information and the professional delivery of all the ins and outs of the coverage by Toco. I was very impressed that Shannon was aware of my association with Grainger, and the program that Grainger is offering to its employees. Shannon did a wonderful job and was very pleasant to work with.

I called Matthew because I was unable to complete my enrollment online. Matthew completed the process for me, explaining TOCO's service plans, coverages and prices. He then quoted me a price that was much lower than what a competitor had offered for the same protection. Great customer service, great coverages and competitive pricing is how I define value.

Excellent service and great customer ice by Shannon. Would highly recommend..Great prices and follow up on services. Compared to other warranty companies very affordable...Shannon is very passionate with follow. Up and mails...Will be recommending her and company to others and look forward to a continued business and services with her.

I would give a BIG POSITIVE Recommendation to Ms. Shannon ** and Toco Warranty Corp. for their handling of my application for my 2008 Nissan Frontier for service contract. At this time I can only recommend their "Customer Services".

Nicest customer service ever. Was straight forward and able to understand the polices. Best company recommended. The company is easy to reach and they have your back in any case for your car to be fix and repairs. And I have to do was call and they got to work right away with my claim.

The waiting period on the vehicle page was shown incorrectly as"60 days, 1000 miles". The view the contract page was shown correctly as "60 days, 500 miles". I called in and spoke with Aria who listened and followed my conversation through the different categories as shown above. She stated she would contact the proper department to have this resolved and call me back which she did. She then had me connect to my original email from you to review the correction. Aria was friendly, courteous, easy to understand, knowledgeable and efficient. Aria is a real asset to your company. I have only good things to say about your company, your program and all my contacts with your other employees including Sergio. In these uncertain times, this has become a rarity.. Thank you all very much. Marylyn

Daurie, was professional, knowledgeable and kind when I called Toco. She was trained and equipped to answer all of my questions. Her personality as a professional is meaningful and makes a difference. With expertise that Daurie has it is a plus at Toco.

Sergio has been my representative for the last 5 years or so. Very professional and does everything in his power to make me feel as a valued customer. And that’s the reason I continue to use Toco. Thank you Sergio for making me feel as a valued customer.

A great experience. I was very pleased with the professionalism and knowledge of the agent. She explained everything thoroughly and I could not be happier with the monthly premium and the coverage that goes along with my plan. I will certainly recommend Toco to anyone I know that is looking for extended vehicle coverage.

Very knowledgeable and polite, everything was explained to me and all my questions were answered. I didn't feel pressured to renew my contract. I would recommend this to someone if they were interested in car warranty. I have been pleased with the policy.

Kyle was great. Has a nice flow to his process. Quick and efficient which I loved. He was clear and didn't use big fancy words that make no sense. Important as I want to know what I am buying. He sold me.

The representative was knowledgeable and friendly, explained the plan and answered all my questions, would buy from him again. Did a good job of telling me what was covered what was not covered. Told me the cost of everything and how long of the contract.

Absolutely the best customer service. Helped me get exactly what I needed will definitely recommend to others. Kyle is professional and friendly thanks. Third car I've gotten coverage for and they are everything they promise. Will continue to praise them.

Kyle has provided professional service from beginning to date. Always easy to talk to. Out of all times I contacted Kyle he has distributed excellent customer service. I already passed on to others about the great service provided by Toco. And how reasonable the payments are. All and all I personally have received excellent service from Toco. Requests are very easy one call and all is taken care of. Thank you Kyle and Toco.

Awesome job. I love Toco insurance. I would like to thank Dylan for awesome service he provided. I will be referring family and friends. Thanks once again. Awesome insurance. Thanks for moving my payment forward!!! I have been with this insurance company since 2018 and I rate this company with all five???? Thanks for caring and sharing your amazing insurance. It has been good to be a part of this great insurance company.

Kyle was easy to work with during the purchase of the warranty on our 2014 Nisan Pathfinder. Kyle explained everything with a clear, easy to understand presentation. He SOLD without using pressure. Will gladly recommend him to people interested in additional protection for their vehicles.

Excellent customer service. Very pleasant and patient with me! Very informative and did everything to help me! Toco has as always provide top notch service/customer service! The young man who helped me was extremely kind and patient! I let him know that he’s a true hero for still being able to function at work during these troubling times.

Mr. Michael ** was so helpful and help me qualify for the best deal. I just paid just paid my car off and was looking for the best warranty to help cover extra vehicle expenses. He was very knowledgeable of all products and promotions. Very friendly and helpful.

I called in to pay my bill. Great & Friendly Customer Service. Representative was very nice and helpful. I would recommend keeping him around. Professionalism is a must and he most definitely was Professional. Toco is a company. I've already summed everything up. This should be shorter for customers to fill out. Thanks for future reference.

Thank you for helping me with the policy. Your customer service was great and you were very fast. Thank you for taking the time to make sure that we understand every aspect of the policy and the details as well.

I chose Toco after listening to Kyle about Toco benefits and answering all my questions. Was very transparent and upfront. He was very knowledgeable and took his time with me on each question. The monthly price can't be beat.

I called in and spoke to Travis. He was very helpful and informed me that my service was covered under my warranty and gave me all the information that I needed for service tech. I am very very happy.

I spoke with at least two other warranty companies while shopping and found Toco to be the most friendly, transparent and supportive company I spoke to. I have not yet had to use the warranty (and hope I don't need to for a while) but expect it to go smoothly.

Travis was so helpful in every way. He made sure and was sooooo determined to make it right for me. As a valid customer, I totally appreciate that to the fullest!!! Thank you, Travis and Toco for all you have done for me????

Called regarding my contract term. Also inquired if you offered discounts due to the pandemic. Marco was very professional and knowledgeable regarding his job. Thanks for hiring an employee of this caliber.

I had a flat tire and I needed roadside service and I called that department and the response time was excellent and acceptable. I called my roadside from my primary service and was on hold for 45 mins. I was not happy with that at all. Keep up the good work.

I called to see if anybody could help me log on to the Toco app so I can check my contract out and look at it. It was able to send me a link so I can set up the password and now I can log on. They did a great job. Thank you.

On Tuesday, 9/22/2020 I spoke with Alfredo, Gabriel and Joey of Toco Warranty, and they were awesome in helping me resolve my customer service related questions. Alfredo was very friendly and helpful in granting me the one-time one day extension of my monthly payment with no fuss, and no questions asked. Lastly, I like that Toco is offering its customers $50 Amazon gift certificates for every new customer referral to Toco Warranty. Amazon is one of my favorites online retail stores. Keep up the great work Toco!

My experience was positive when I contacted Toco Warranty. The representative was hopeful and knowledgeable to my request. She gave me good customer service and some suggestions concerning my account.

I have dealt with 2 warranty companies AUL and Toco and by far toco has beat aul. They refused to fix some issues on the jeep. My brother was saying it was pre-existing when I have my sonata warranty and jeep with toco now but I just experienced how amazing toco is. I took my sonata in to the shop the 32 day of being with toco on the sonata so two days after the 30 day intro period and took fixed my sonata for me.

I had a wonderful interaction with customer service representative today, she didn’t just listen but she had empathy for my situation being out of work due to Covid-19. I had no income for two months and worried about everything. I need my warranty on my car as well as roof over my head and they resolved my problem and actually gave me a bit of relief, thank you so very much. Toco warranty is the best!!??

I was speaking to Joey ** and found him very pleasant & knowledgeable. He explained and answered all of my concerns and made the experience a very positive one. I am happy and satisfied with the information he gave me regarding my concerns.

I didn't know much about Toco before I purchased this warranty for my vehicle. The reviews I saw influenced my purchase. I must say they were true. I had a power steering issue with my car and took it to a shop paid my deductible and I had my car back in working order the next day.

I spoke with Travis and the customer service was phenomenal. He was very polite, professional and very intelligent. He was concerned about any questions I had and asked if he could do anything else for me. He deserves a raise in my opinion.

I have the most amazing experience calling talking to my Toco Warranty customer service agent. Miss Shannon is such an amazing asset to this company. She's very descriptive and everything and anything that you need to know she's knowledgeable about all products and make you feel at ease to what you're doing is the right thing. This should be more customer service agent such as she. Thank you so much Miss Shannon.

Picking a warranty company was not difficult when I saw the Logo for Toco, but did I make the right choice for my needs? Today I received confirmation. In the years with Toco I have never had a hassle when handling business. Always fast service response and polite courteous service. That is important to me.

I've had Toco Warranty for about four years now. Their customer service is amazing. They are all kind, quick to respond and very knowledgeable. I had a claim last year and it was amazing to see how easily they took care of it. When you have a transmission issue, you don't expect it to be that simple but TOCO really made it that simple. All I had to pay was my low deductible. I would absolutely recommend this to my friends and family which I have already done so and a few of them have signed up. The peace of mind afforded to me through TOCO is second to none, so much so that I even enrolled my second vehicle.

I have been with Toco going on two years now. I love the service because it’s convenient and inexpensive. The times that I have had to call in, I have experienced amazing customer service! The customer care agents always take care of me and my needs and help me back on track. I have recommended family and friends in the past and will continue to do so. Toco is the way to go. They actually know what they’re doing!

I have been a customer for 3 years. I just convinced my friend to sign up. I have been so pleased with the customer service and the agents. I swear by Toco and recommend it to anyone who loves their vehicle.

I called to inquire about my TOCO warranty coverage. Representative Marco A. assisted me and made sure I received assistance with getting my car repaired. He was kind, friendly and professional. He made my customer experience pleasant.

Max ** was amazing and extremely helpful with providing the utmost excellence of customer service with our situation! We were on the verge of canceling our warranty. However, because of Max going the extra mile to really help us with the matter at hand we decided to stay with the company. Also we have recommended a friend! Max you are an exceptional employee and we thank you again for your extraordinary customer service!!!