Tesla Reviews

I have had my Tesla for four-and-a-half-years, 110,000 miles. My only repairs have been a couple bottles of washer fluid, a new set of windshield wipers, cabin air filter, and two new sets of tires cause I love to drive her hard! Through FREE Over-the-Air updates, my car keeps getting better over time, Sentry Mode, Dog Mode, constant Self-Driving updates, tons of safety updates such as being able to check out the surroundings of your car on your phone app before walking into a dark parking lot. Tesla constantly analyzes crash data then they reconfigure brakes and seat belts through Over-the-Air updates to give drivers the best chance of avoiding/surviving a crash. My Model 3 even got a free software upgrade in 2019 that gave it more range and made it quicker, and there is an paid option to make it even faster.

The Model Y has been a game-changer for me. I would argue this is the best all round vehicle you can buy on the planet, not just the best EV. I used to drive a Honda Accord and I thought I had a pretty good vehicle until I got to drive a Model 3 and a Model Y. The Model Y specifically stood out to me because of its utility. I rented a 2022 Model Y LR for a long road trip (~4000 kms) and ended up deciding to buy one as my next car. The vehicle is incredible and packed with seamless technology. Most of which can only be found on a Tesla.

This is the best car I have ever owned. Maintenance is very minimal (only wiper fluid and tire replacement). It is perfect for daily drives. Charging at home and never stopping by the gas station again is the most convenient value of this car. My Model Y has also been very pet friendly.

Outstanding quality, experience and service!! Model Y standard range is a beautiful, smart and satisfying commuter experience. Charging is surprisingly easy with trip navigation planning for efficient charging stops along the way!

I've owned my Model Y for 3 years now. With the over-the-air software updates my car has gotten better with age adding new features and better safety for free. The driving experience is remarkable with the instant torque, quick acceleration, low center of gravity, great handling and one pedal driving. Autopilot has been amazing on those long road trips taking the stress out of staying in lane and managing speed especially during traffic jams. I love not having to carry around a set of keys with me as my phone locks and unlocks the car automatically.

I feel I am more in control of this vehicle than every previous vehicle I've owned. Charging overnight in my garage is super convenient and if I need to travel long distances the Tesla Supercharger network is the best. The cost of ownership with respect to maintenance is a fraction of my previous gas cars. I have FSD-Beta and believe Tesla will solve automotive vehicle autonomy that regulators will approve and that it will/has saved lives.

Love how my car keeps getting better over time with software updates. Also love waking up to a fully charged car every morning. The biggest reason why I will keep buying a Tesla is my family's safety as it's the safest cars ever built.

Easy to order with no price gouging or dealing with a local car dealership that wants to sell me worthless upgrades like VIN etching and extended warranties. Car is reliable, and it gets new features for free with over the air software upgrades.

I've owned my Tesla Model S for 5 years. The battery is still charging completely, I get over the air updates, and it is fun to drive. It is good to know that the updates are like getting a new car with all of the latest features. The maintenance is low. I've just needed tire rotations. I had one rear lock recall which was paid for by Tesla. I had my rear camera give a fuzzy picture which was fixed by an over the air computer update. Charging at home is great!

Constantly improving to be cleaner for the environment. Factory provides fraction of pollution in comparison to any other brand. Offering battery recycling and refinery for mining. Long reliability, almost zero service maintenance on car. Best safety of any car for people inside the car and outside.

I purchased my first Tesla to see what the craze was all about. I feel absolutely in love with the product and the company. I was blown away with the lack of maintenance and lack of downtime. I ended up converting our company fleet to all Teslas to save money.

Great product. Tesla thinks of everything when it comes to users experience like walk away door lock/unlock. When needed, service has been great! The car is fun to drive and with over the air updates has gotten better since I purchased 2 years ago.

Reliable, comfortable, quiet, smooth and smart. Highly recommend the intelligence of this vehicle. The Full Self Driving feature keeps getting better after every update. So many smart features included, this is a smart and safe car.

I have owned my Tesla for three years now. I charge it at home on solar power. It’s full and ready every morning. I am so glad to not be affected by oil price fluctuations. I will definitely be purchasing again in the future.

This review is related to my experience owning a brand new Tesla Model S purchased in 2016. I have 78,000 miles on the car and it still runs like new. I love it and would never go back to another gas vehicle in the future. The moment I test drove the car, I thought I was driving something from the future and had to have one. Since then, I am still excited about my car to this day. I've never had a vehicle where I've felt that way after a few months of owning the car. I've had a BMW convertible, Lexus, and others, but the Tesla beats them on almost every metric. Better performance and better tech including on-demand music through Spotify, better self-driving software, better phone app integration, ability to track the car on the phone, adjust everything in the car through the phone, etc. No going back for me!

I’ve been driving the Tesla Model X Plaid for a few months now and I’m absolutely thrilled with it. It’s the most amazing car I’ve ever owned. It has everything I need in a family car: space, comfort, safety, and performance. The Falcon doors are not only cool but also practical, making it easy to get in and out of the car even in tight parking spaces. The interior is spacious and minimalist, with a huge touchscreen that controls everything from navigation to entertainment. The build quality is excellent and the materials are premium. The driving range is impressive, with up to 333 miles on a single charge. And the performance is mind-blowing, with a staggering 1020 horsepower and a 0-60 mph time of 2.5 seconds. It’s like having a supercar and an SUV in one. The Model X is not cheap, but it’s worth every penny. It’s the future of motoring and I love it.

No more gas. No more trips to the dealership for maintenance. Fun to drive, and safer than anything else on the road. No more emissions clogging up the clean air, and I never have to stop for gas, I charge at home.

This car will blow you away: EVs are superior in most ways (safety, performance, convenience, cost to operate, maintenance (lack thereof). And Teslas are by far the best EVs. Rented a Polestar PS2 - sorry, nothing like the Tesla.

We love the constant software updates that make the car better (extra range unlocked for free), funner (games!), and safer (camera-based seatbelt tightening - thankfully no accidents yet!). It's an incredible piece of machinery - the only maintenance I've done is: tires (seasonal swap, air in tires), washer fluid, and new air filters. Decided to upgrade the acceleration (via app, took 10 mins) to speed up the car.

I have never had so many quality control issues with a car, even with my first car in high school. Weak panel clips that cause just about everything to pop apart, cabin air filter designs that encourage a terrible mildew smell that Tesla refuses to recall, the display with all of your driver info restarting while driving and taking a full minute or two to reboot, wildly inconsistent panel gaps, the thinnest and weakest exterior paint, and countless other “small” issues have made up my entire two year lease of a *brand new* Model 3 Performance with now only 20k miles.

Once you experience driving a Tesla, you won't want to drive your other car(s). Acceleration is smooth and exhilarating, zero to no maintenance other than replacing windshield fluid and cabin filters.

I have a Tesla model Y since 2022. The experience is so great, driving it with FSD is like living in the future. Highly recommended it. Safest car you can get for your money with a lot of great features. The one I enjoy the most is the ability to control your car from anywhere in the world. When you’re on vacation overseas and have it in your garage It can act as a security guard for your house.

The performance of this car is incredible and so far 15k miles, no issues, no maintenance and no problems charging with both supercharger or CCS. The FSD is coming along, which saves my life and the car every day. I'm more likely to do road trips with this car than ever before.

This is such a fun car to drive. It has been reliable and I have found that the one issue was resolved quickly by the customer care team. The gas savings alone for me is about $200/mo and the driving experience is smooth and the styling is minimalist and clean. The only thing that has needed maintenance after 14,000 miles has been windshield washer fluid. Incredible product that just keeps getting better with every over the air update.

Tesla cars have revolutionized the automotive industry with their exceptional performance and unwavering commitment to sustainability. From their electric powertrain to cutting-edge technology, here's why Tesla deserves a 5-star rating. Tesla's electric vehicles deliver unmatched performance, thanks to instant torque and lightning-fast acceleration. Whether it's the nimble Tesla Model 3 or the awe-inspiring Tesla Model S Plaid, the driving experience is exhilarating, surpassing conventional gasoline-powered cars.

In a world where technology and sustainability go hand in hand, my journey with the Tesla Model S has been nothing short of awe-inspiring. From the moment I first laid eyes on this marvel of automotive engineering, it was love at first sight. The sleek design, innovative features, and unparalleled performance of the Model S have captivated my heart and transformed my driving experience.

I often describe to acquaintances that switching from a traditional car to a Tesla vehicle is like when you switched from a "flip phone" to a smart phone. The smart phone and Tesla vehicle are paradigm shifts. The vehicle handles mundane tasks today like using your phone as a key/remote control, it knows when you are in the car and adjusts to you, it predicts what you are going to do and just does it for you. After driving a Tesla for a while you really notice all of the little mundane things a traditional car requires you to do. The car also updates over the web like a smart phone and new features continue to be added to it.

The best experience in driving ANY vehicle. FSD is the most exciting enhancement to happen in the auto industry in a century. Tesla drivers are the most satisfied drivers because the experience is second to none.

Tesla cars are safest, quickest, technology capable, and most efficient cars. I have nothing but wonderful experience since owning Tesla. I would refer and recommend anyone that is looking into getting a new car to get a Tesla

There are so much great stuff to list. Cost of ownership, savings on fuel and maintenance. Safest cars in the industry. No oil stain and gasoline smell in my garage. Technology is amazing, works so well similar to an iphone/

I've owned about $1MM in cars. Porsches, BMW, Audis, Cadillac, etc etc. The Model S and Model 3 provide such an incredible value and enjoyment of driving that I'd never consider going back. If you're even considering it, go for a test drive and you'll feel the same.

Best cars. Best tech. Great customer service. Best charging infrastructure. By far the best consumer experience on the planet. You rarely need to go into service. Most upgrades and issue corrections are handled OTA

Owned many German Cars before, Tesla is way better than any out there. Don't listen or read anything on the news or Media. They love bashing Tesla. Get a test drive and see it yourself. Personally, I have 3 tesla and loving it.

Owned a Model 3 since 2019. I can't imagine owning another car (will never go back to a gas car). We started with a Chevy Bolt and a Nissan Leaf. We're still driving both those cars too. Any electric car beats an ICE car if it meets your needs. EV's are zen driving: fun, fast, comfortable and quiet. Virtually no maintenance with an EV. Where Tesla takes it to another level is with their software updates, safety, autonomous driving capability and the Supercharging network. People don't understand the safety implications of auto pilot and full self driving. What other cars gets better with software updates that happen over the air? If we could only have one car it would be the Tesla for the long trips alone.

Having a Tesla is amazing, drives with amazing performance never have to pay for gas, safest car you can buy. The technology is also best in class with so many fun features. Also the super charging network is reliable and seamless which makes charging a breeze and road trips fun.

I have owned a Tesla Model 3 for about 4 years now, and I have to say that I am absolutely loving it. The car is incredibly fast, has a great range, and is incredibly fun to drive. I also love the fact that it is an electric car, which means that I am not contributing to air pollution. One of the things that I love most about the Tesla Model 3 is the acceleration. The car can go from 0 to 60 mph in just 3.2 seconds, which is faster than many sports cars. This makes the car incredibly fun to drive, and it is always a blast to take it on a winding road.

After owning my Tesla model 3 for 5 years now, I will never go back to driving anything else. My car keeps getting smarter over time and I have not had any major repairs done to it. Battery life has degraded by only 15% which is still more than enough to get me places in L.A. County. Highly recommend a Tesla to everyone looking for a new car experience.

I wouldn’t buy any other EV in this price category besides a Tesla. The charging network is 10 years ahead of the CCS network, FSD is years ahead of the competition, and the reliability and performance is on another level.

On my 2nd Tesla now and overall has been a positive experience or they made things right if small issues did come up. They have a good product at a cost price and I really am a fan of what they are doing.

Smoothest delivery ever. No long drawn out sales process at typical dealership that ruins the purchase. Fully integrated software with large screen is the game changer and is best in class. Home charging works great (no more trips to gas stations or oil changes). Once you have a Tesla there is no going back.

I have never felt more safe in a car, I own a model 3 and it’s been amazing. Range anxiety is a myth - unless you're driving like a maniac going over 100 mph. I’ve only had 4K miles on my 2023 model 3 but so far no odd sounds of any type in the car, which I heard was the main issue with previous model years. The car is incredibly smooth, and robust. Software is the best thing this car has to offer by far. Sentry mode is amazing, Climate control makes sure the car is never piping hot when out in the sun, the app works flawlessly. I’m able to cool down the car down to around 60 when it’s 110 outside in a few minutes before getting in! The car accelerates at an amusing speed - 0-60 in around 3 seconds. The AWD of my performance model is such a plus as I rarely lose traction, and even if I do the car's traction control is second to none. Overall a game changer of a car, the only car I would consider spending big money on.

I did a lot of research for years before buying my Model Y. To keep this brief, here are the things I love about it: Instant responsiveness. All other cars I drive now feel sluggish and laggy. Clean, well thought out interior and controls. Over-the-air-updates mean my car gets free upgrades with new features for free. No other car company does this. 5* crash rating across the board. I want my family in the safest car on the road and this is it. No more gas. Not having to fill up at the station anymore is freeing. I have driven this from DC to Maine and back, Florida and back, and Kansas and back. I didn’t have to switch drivers because it was less fatiguing with autopilot/FSD beta as an assistant. Definitely much safer experience since it was much less tiring and so I was more alert at the end of the drive.

We own the Tesla model x, y, and 3. I will never own another brand again. They are that good. We also bought the solar roof with 2 power walls.. LOVE it. If you don't know much about Tesla Inc., I highly encourage you to check out their website.

The Tesla Model Y is by far the best car I have ever owned. The car represents a huge jump in technology compared to other legacy vehicles. It is designed with minimal hardware and rather than relying on a touchscreen for controlling most functions of the vehicle. So virtually all controls can be updated via free over-the-air updates via Wi-Fi while your car sits in the car. The only maintenance needed so far is a tire rotation and windshield wiper fluid after 17,000 miles! It charges in our garage and is always ready to go. No more gas stations. The Tesla Model Y is one of the safest cars ever built.

It’s software on wheels. What an experience each time to drive. Amazing acceleration and features that always amazes. Over the air updates while you charge and no fuel station visits is an experience to have after owning ICE car for so long. Never ICE again.

Welcome to the future. I've had my model 3 for 3 years and the only service needed were cosmetic and remedied by Tesla service in my driveway. They come to you. My model y is purchased in August of 22 and has performed incredibly. I haven't needed a single service, it gets exceptional range, the drive quality is better than my former Acura MDX, and it has a third row so that my kids and their friends can all fit in. I couldn't recommend this vehicle any more highly.

I recently purchased a Tesla Model 3 in 2018 and I am beyond impressed with its performance and features. After driving 50,000 miles, I’m happy to report that there has been very little degradation in the vehicle’s battery life. The car has been extremely reliable with no major issues to report. What’s even more impressive is that the car continues to get better with every software update. I love that I never have to visit a gas station and can charge my car from the convenience of my own home. Not only does the car perform exceptionally well, it still looks great even after a few years of use. It’s clear that Tesla is the leader in full self-driving and battery technology, and I am excited to see what they come up with next. Overall, I am extremely satisfied with my purchase of the Tesla Model 3 and will always be a loyal customer of this innovative and forward-thinking company.

Tesla is extremely well integrated and makes using the cars incredibly easy. The build quality is amazing and the ADAS has saved me from a car crash. The sound and bluetooth functions really well. It's incredibly easy to charge at home and I leave every day with a full battery charge. I would highly recommend.

Excellent - Blown Away. Simple well thought out car design. Massive performance kick. Autopilot and FSD Beta are next level of automation. Tesla cars are not bling bling. They are bang bang. My whole family loves it.

Our family has switched to Tesla cars in 2020, and we could not be happier. These computer on wheels change everything. Safest driving, excellent ride experience, efficient, much less expensive to maintain, excellent supercharger network, beautiful cars all around. This is the future we want for our children to live in.

It’s sleek, sexy, timeless look, and is better in every way than any gas car. It is faster from a stop than a Ferrari. It’s the safest vehicle ever tested by 3rd parties. I can charge at home or quickly at superchargers that are everywhere for 30% of the cost of gas. And it drives itself! I’ll never go back to gas cars or anything else.

Owned Toyota's for 15 years, never thought I'd buy an EV. Test drove one, loved it, bought one six months later. Super quick, very safe, and LOTS of fun. Already bought a Model Y for the wife, have a Cybertruck order on the way.

My late 2022 Model Y is the best car I have ever purchased or driven. The experience to purchase was literally the easiest and completely changed my desire to ever step foot into a dealership again. The car is comfortable and the sound system is the best I have ever heard. This car is all about making the experience fun for the driver and passengers. It is faster than anything I have driven and cheaper to fill up than anything I have driven. Many other benefits over gas cars, such as waking up with a charge ready to take on most days, and for road trips the Tesla charger network is ubiquitous and second to none.

I recently became the proud owner of a Tesla Model 3, and I couldn't be happier! This car is the epitome of futuristic technology, bringing an entirely new driving experience to the table. From the moment I sat in the driver's seat, I knew I was in for something extraordinary. The first thing that struck me was the minimalist yet sleek interior. The large touchscreen display, resembling a tablet, commands attention and seamlessly controls every aspect of the vehicle. With just a few taps, I can adjust the climate settings, access entertainment options, and even navigate with real-time traffic updates. It's like having a personal assistant right at my fingertips.

No maintenance, safe for my family, easy to use. Over 100,000 kms and no issues. This is the best car I have ever owned and looking forward to buying the Cybertruck when it comes out. Thanks Tesla and Elon!

Two years of ownership and will never consider any other brand. Virtually no maintenance. Safest car on the road. Never need to go out of the way to get gas. I charged at home. Amazing acceleration and it's great for camping.

Wow, I bought my model 3 about 2 years ago. This is the best vehicle ever bought. Can drive 200 miles by spending just 5$ at home charging. OTA are great. Every passing day this vehicle is improving by new updates.

90,000 miles on my Tesla Model Y and has been the best car I've owned so far. Simply just fun and reliable. No major maintenance issues besides for cosmetic, but at my fault due to rough back road driving. Car camping with a Tesla is pretty great, with camp mode. Definitely will buy another Tesla for my next vehicle.

Best vehicle purchasing experience. Lowest cost of ownership. Safest car for the family. No more stopping at gas stations. Best performance for the price. Constantly evolving technology. Best road trip experience due to autopilot.

My Tesla Model Y is incredible value, and I just love it. Fast, safe, looks good, and the features Tesla provides as standard are top notch. The supercharging network is super prevalent in my area, and is super convenient for last minute charges.

Owning a Tesla has been far superior to any vehicle I've ever been in. Faster, more efficient, more convenient with a cleaner and less clunky interior. Gas rentals via Turo or others are almost unusable. Even a brand new Cadillac CT4 could not compare.

I’ve owned my Model Y Long Range for about 10 months now and have enjoyed every minute. The family and I have taken two road trips already and both were flawless. The trip planner will navigate you to the best superchargers along the route to get you in your destination efficiently. Tesla service comes to your home for standard service calls so no waiting at the service center! All around great experience.

Tesla's mission is to accelerate the advent of sustainable transport by bringing compelling mass market electric cars to market as soon as possible. They are on a good way with this amazing car. Fast acceleration and zero emission.

I’ve been using Tesla model Y or for over a year and I’m very satisfied with my product and happy with my purchase. The best car I’ve owned 'til date. From the the hardware, software, the optimisation of both is second to none. And last but not least, it’s the safest car on the planet. If you care about your family buy a Tesla.

From buying to owning is as seamless as you can have from today car manufacturers. Owning a Tesla is like moving few decades into future when compared to others cars. Love the software updates, mobile service and lack of maintenance.

From the purchase experience through to the first year of owning the car, Tesla has exceeded my expectations over and over again. Favorite things so far.. Ordered the car exactly as we wanted it from the website without having to deal with high pressure upselling from a dealership. The driving experience is out of this world. You really have to experience it for yourself to believe it. It's like a spaceship. Exhilarating! Charging at home overnight once every 3 or 4 days is so much better than filling up at a gas station. Mobile service is amazing!

Best car I have ever owned. FSD beta is the best software I have ever used. My l car drives me around with no intervention 95%+ of the time. I will always own a Tesla in the future. No other company does more for their customers' satisfaction than Tesla.

Tesla’s Model Y has turned me into a car guy. The purchasing experience was so much better than going to a dealership. The ride quality is fantastic. Quiet, quick, comfortable, spacious, and a fantastic sound system. The software provides excellent customer experience, from the automatically unlocking doors, automatically adjusting seat and steering wheel position, software updates providing additional features, gaming, and streaming to name a few. On top of the experience is the safety. Safe vehicle while driving through real time safety adjustments of the air bags and collision monitoring and adjustments as well as while not driving through Sentry mode and tracking features that make messing with or stealing a Tesla to be dumb cause you will be caught.

My only expenses since buying the car are charging (way cheaper than gas), wiper fluid, and tires. I’ve had the Tesla model Y for 1.5 year and have 59K miles on it. I use it as my daily driver and have taken my family of 7 on many long distance trips from Iowa to Florida, Utah, UP Michigan and will go to the east coast next week. The charging network is amazing. The ease of driving makes this car miles ahead of my other cars and past ICE cars. I live on 6 miles of hills and gravel and it does great even in the snowy winter months. Would 100% recommend.

EVs in general are excellent and I've had great luck with my Model Y performance. Rides nice, zero maintenance and repairs and just a great car for a small family. Gas savings of a few grand a year is just a bonus.

Car is life changing. Fun to drive, minimalist, significantly automated in many aspects. Car continuously updates over the air by free. After 40,000 miles it has been practically maintenance-free. Experience with Tesla service using car App has been unique and trouble-free.

The Tesla Model Y is a game-changer in every aspect. It excels in safety, thanks to its advanced sensors and collision avoidance system. The automated driving features are exceptional, making daily commutes a breeze. Charging at home is super convenient, and road trips are a joy with the expansive Supercharger network. Plus, the over-the-air software updates keep the car feeling fresh and up to date. The Model Y is a remarkable package of safety, convenience, and continuous innovation.

Fantastic driving experience. Ditched the BMW for a Model 3. So good, I bought a Y soon after. FSD is getting awesome. No gas stations, charge at home, no range anxiety. No maintenance in 5 years ownership.

I wanted to buy a reliable US car after my Toyota 4runner tranny failed and researched a lot on different cars. I found that Tesla Model 3 had exceptional technology and safety features. It also has a five-star safety rating from Euro NCAP and a Top Safety Pick+ rating from the Insurance Institute for Highway Safety (IIHS). It has Tesla's semi-autonomous Autopilot technology and a minimalist interior with a large touchscreen display. Moreover there is no usual oil change and other hassles.

The Model 3 Tesla is a groundbreaking electric vehicle that represents the epitome of innovation, luxury, and sustainability. As an ardent enthusiast of automotive technology, I had the privilege of experiencing this marvel firsthand, and I am delighted to share my glowing review of the Model 3 Tesla.

I've owned my Tesla Model 3 for 3 years now, and I can honestly say that it's the best car I've ever driven. It's fast, fun, and efficient, and it just keeps getting better with over-the-air updates.

I have never seen so many amazing technology in a car. Not to mention the periodic OTA (Over The Air) software update that improve the car even more. OTA make it feel like having a new model of the car every so often. Like many people told me, once you drive a Tesla, you can never go back to any non-Tesla cars! The Tesla charging network is also amazing! Instead of stopping at a gas station and go to the tiny mini-mart and dirty bathroom, their charging station almost always at some nice location with good restaurant or mall. Plug it in and have a nice lunch or quick bathroom break. It's part of the nice road trip experience. Oh, almost forgot their auto-pilot. I used to hate driving in traffic or long drive. Now, I just let the car drive when I'm bored from long drive or stuck in traffic. No matter where I am, I can rely on the auto-pilot to drive for me! The review is getting too long. Just so many good things with Tesla.

I purchased my first Tesla in 2018. It was a leap in technology beyond anything I could imagine. Fast forward to 2023, we just replaced our 18’ with two new Teslas. A Model Y and a Model 3. These are the safest cars in the world. Autopilot is incredibly useful and works very well. Charging is done at home (free thanks to solar) and we wake up to a full charge every morning. I can’t recommend Tesla enough. Simply the best.

Tesla does a great job allowing you to fully test drive their vehicles and then purchase with a seamless easy experience. It took me 5 mins to order the car - a couple more to update insurance info and get financing sorted out. I’ll compare that to the normal 2 hours + at a dealership. Vehicle delivery took 10 mins. Car has been flawless. Done some longer trips and the software is amazing - you never run out of charge as the car will automatically add supercharger stops in on any trip. Never ever worry about running out of power. Will only ever buy Teslas in the future.

Superb quality of vehicle. After 2 years - I have not had to give this car any maintenance. No checkup after 30,000 miles, no gas needed, extremely safe (saved me from 2 car crashes), and quiet. Best car I have ever owned in 30+ years.

Owned the Model Y Performance for 2 years. Driven 20,000 miles. Very happy. Less stress and cheaper than other cars. FSD is worth it. Charging on the road is easy and cheap. 14 screen with email calendar and maps and YouTube is amazing.

Buying experience is best in class. Driving experience with supervised full self driving is actually less tiring than without. The number of Tesla superchargers and their availability eliminate any possible thought of running out of battery charge.

Most safest, feature rich and high tech car. I have been having Tesla Model Y for about 3 years and the pick up, rpm, over the air updates for features and bug fixes are above any other car. Full self driving has reduced the physical work required significantly although it took some time to mature. Customized safe drive tracking in few key aspects tied to insurance premium is another good way to improve the safety while providing the opportunity for reduced premium for safe drivers.

The car still seems new with the over-the-air updates that constantly improve the performance. Low maintenance, no fuel stops, simply charging using a 240w outlet. Highly recommend trying one, you will not be disappointed.

Bought a Tesla Model 3 Performance in the fall of 2018. Love at first sight and drive. Smooth, quiet, quick, nimble and comfortable. Great visibility. The tech is superior to any other car. The display screen is well-designed and provides information, feedback and warnings at a glance. Traveling is incredibly easy with its navigation system. Charging is effortless. The majority of our charging is using a regular wall outlet at home. When traveling the Tesla Supercharger network is everywhere. It has been 100% flawless.

Driving this car is a pleasure! Comfort, acceleration, safety, appearance and convenience. Costs for fuel, fueling experience, no oil changes or other traditional problems associated with gasoline powered cars. It is quiet inside when I am driving and the climate control is the best! Love the cruise and speed control and even though the full self drive is not past Beta, I can't imagine going on a long trip without the FSD. It is so helpful in the drive. I'm not so anxious or tired when I arrive after using FSD for a long trip. The app that controls the car is also useful in getting the climate ready before I get there, the security system monitoring what's happening around the car are a bonus that I don't have to subscribe to.

The Tesla Model Y is the best vehicle I’ve ever driven. FSD is getting better with each software update. Tesla has the best heat pump and BMS out there. It’s no wonder the Model Y will be become the world's most sold vehicle in 2023.

This car makes me smile every single time I get in it and it has been 4 years since I bought it new. The OTA software updates make it feel new over and over again. Nothing matches the performance, tech and safety.

Driven since 2015. Smooth, quiet, comfortable and fast. Safest cars on the road. I was T-boned by a car that ran through a red light. The structural integrity of the vehicle probably saved my life as well. Full self-driving will change the world.

Amazing product and overall good customer service. The staff were all super helpful. But, at times hamstrung by corporate decisions. But the product quality and ongoing experience is unparalleled. Would recommend.

I couldn't be happier with my Tesla Model Y Long Range. The car drives really well and the software and navigation are just the best. I owned an Audi in the past and I'd choose the Tesla over that vehicle every time. Plus, the Tesla Supercharger network is so convenient and the level of integration with the navigation system is shockingly good. I've read nightmare stories about Electrify America and I couldn't imagine attempting to rely on that network when traveling. I had a slight service issue and I used their app to request service. It was a seamless experience and the technician came to my house at the scheduled time. The level of communication and convenience was beyond what I'd experienced with Amazon. Lastly, I get to remotely trigger the 'fart noise' while watching the cameras on my phone--a feature my wife isn't too fond of.

Easily the best vehicle I've ever owned. Car drives like it's on rails, super smooth. Hands down best user interface. Safest car on road and with over-air updates car has gotten safer with active safety updates, FSD, and many more improvements. My daughter loves playing games in it, one of our past times. I highly recommend.

I got the Tesla for the technology and safety, but what I love the most is how amazing it is to drive. I use Autopilot 99% of the time on the highway (it drives for me). It keeps me centered and is great for stop-and-go traffic. It drives safer than me. The automatic braking and beeping when there is a risk of collision has saved me from fender benders. It has helped keep me in my lane HUNDREDS of times. I’m a distracted driver. :o

Amazing vehicle. Like having an iPad on wheels. Over-the-air updates keep it fresh. 0-60 acceleration is like a rollercoaster. Tesla service has been pretty amazing. Nothing compares to the supercharger network for long road trips. My next car is an EV but not just any EV, a Tesla EV. Don't knock it until you drive one. Yes, it's minimalistic on interior but I don't need a thousand doodad plastic bobs and buttons. Software is the future and the UI is clean, responsive and feels like using an Apple product. Great for everyday driving and can charge around 40-50 miles just on a regular plug at home, no need to install a special charger.

Great quality, super efficient, quick as a super sports car, modern, does most of the driving for me, lots of space, very practical. No car I ever owned comes even close. Just superb engineering. Feels like driving the future.

Purchased Model 3 AWD less than 30 days w/ 600 miles and the charging port lid broke. Tesla will not guarantee workmanship nor quality! I'm very disappointed. I expect better quality than a Toyota Scion. Tesla customer service is sub-par

My wife owns a Tesla Model S. She loved the car until things went wrong. At 60,000 miles the car quit on her. Tesla claims it is a total failure of the "driving unit". The car totally locked up and had to be AAA towed to Tesla. The replacement cost is $9500, not covered under warranty. Even more amazing is that the vehicle has no trade-in value to Tesla. Does anyone need a used lithium battery?

I took my Tesla Model Y that I had just bought a few days ago for service center in Irvine to repair the rear seats' headrests which were rattling when they were in higher position. The rattling would stop where the headrests were all the way down to the lowest position.. After the mechanic confirmed the rattling noise he said that this cannot be fixed. I said in that case it is a design flaw. While I was discussing that issue, one of the service advisors told me that the person sitting in the back should rest his head on the headrest to prevent it from rattling. That comment was so ludicrous that I am still laughing at that comment.

Purchased a car from Tesla. The windows don't go down, the car accelerates by itself, and has phantom braking. Customer service is a joke, refuse to fix issues or take the car back even though it has <100 miles. On top of that the price has dropped by over $20k since I purchased it just a few months ago. Do not buy this car under any circumstances, you will regret it.

Updated on 08/08/2023: I complained over and over and got the ** that it was impossible to transfer to a new vehicle. Like an idiot, I bought a new Model S, Then I was in shock to find out just days later after delivery that Tesla is offering a transfer of self-driving software now if you buy Tesla this quarter. All the salesperson had to do is tell me to wait like five days. But they kept up the lie, no transferring. But the greedy Elon/Tesla still won't transfer mine. No appreciation for returning clients. I will never buy a Tesla Again. FYI the 405-mile range is more like 250. Also, the cars catch fire very easily. Advice, never ever pay the $15,000 for self-driving, if you get hit or car burns you're out the $15,000 for the software, even after only one day, and insurance companies do not cover the software. So very disappointed in Tesla and Elon.

“The measure of a company is not when things are going well but rather when there is an issue that needs solving.” Tesla has (and is) enjoying a good run. Perhaps that is why their poor customer experience has gone under the radar? Or perhaps since the dealerships have been eliminated there is not a “face” of the company that cares enough about the customer to resolve issues? Whatever the explanation Tesla's end game is “pay us more money so we can resolve your problem and get you back on the road”. That came directly from the Bellevue service manager. If you are the handful of Tesla owners that never have a problem then please move to the next review. If you are considering a Tesla we suggest moving on to Lexus or Audi. We have owned them both & both are outstanding cars & customer experiences.

I bought a brand new Model Y Tesla. Back windows were loose. Back seats had no power. This is unacceptable and on top of that it's been over a month since I did the service call and still can't get an appointment.

My first online shopping experience with Tesla. Ordered Mobile charger from the website and received an unprotected ripped box with used or demo charger with visible marks and scratches. Contacted support by submitting return request and have not receive anything for the past two days. Sent additional two separate emails, same thing no replies. This company is not serious and I'm regretting my choice of purchasing their product.

I am a resident of Lansing, MI and bought the Tesla Model Y from Columbus, OH on 12/30/2022. I was told the paperwork related to Car Title will be mailed soon and was given a temporary registration till 02/06/2023. As the days passed, and was nearing the date, finally spoke to one of the Tesla Dealer that I would be receiving the paperwork soon and started giving reasons like, paperwork in in Detroit and they should be mailing them soon, which didn't happen before 02/06. They ended up issuing a new temporary registration which expires on 03/25/2023.

I called Tesla and ordered online and they told me that they will hold the car for me 14 days after it is ready because I told them I will out of country then I called again to make sure then they were saying different things. They said, "We have to deliver to you because your car is ready." The previous representative told that they would hold it. Now they are telling to release the vehicle and "You have 14 days to get another or you will lose your 250 dollars deposited." Basically the customer representatives telling me 2 different things and now I am losing the car that I initially wanted to buy.

I thought Saturday was going to be a great day as I picked up my brand new 2023 model Y Tesla. I had done my research, test drove a vehicle, watched a number of video tutorials - I was ready to go! I went to the Chesterfield MO dealership and signed the papers. Everything seemed fine as I was driving down the interstate. However, as I got near Busch Stadium, the car just started to decelerate. Some weird things showed up on the dashboard about the emergency brake being deactivated and I’m just trying to hit the gas and it is not moving. I ended up in the fast lane on the middle of the Poplar Street bridge with a car that wouldn’t move! I was panicking and tried to call the Tesla dealership to ask what I needed to do.

Tesla preorder is scam to make some extra money tru nonrefundable deposit fees: they discriminate buyers based on their job title. They clearly said you don’t qualify and denies for Tesla loan based on the fact that I’m a for hire service driver and they don’t approve financing for Uber Lyft drivers. There are 1000s of people with same title and they are ordering Tesla wasting their deposit fees if they want to finance with Tesla. Tesla knows and never mentions in their order agreement the condition that to qualify for Tesla loan there is exception for transport drivers job applications.. they hide this and if you apply being a transportation driver and order giving your deposit then they will definitely deny you and you will lose your time and efforts and deposit money for sure. Don’t spend your time and money for such scams, dear drivers!!

First let me say I do not enjoy writing negative reviews as I too am a business owner but people should know about this. I do apologize about the length of this review. I had a delivery date of a MY on Feb 6th-one day prior I got a text saying the car would not be there then and moved the date till Feb 13th…OK there could have been logistics issues since it was a Fremont build…I get it. On the 13th I go to the Tysons Location to get the car. I was told once I went in the red door around the side, "Go inspect your car and if you like it accept it and drive away." I did inspect it and everything seemed fine except I noticed some issues with the paint that appeared to be under the clear coat.

I currently have a 2021 model Y. Vehicle was great, but as soon as I passed the 50,000 miles threshold (only by 3K) the whole vehicle started failing, due cold weather, the heating pump and multiple sensors failed including the auxiliary 24V battery. Be advised that each repair cost around $4800. Just diagnostics by ti self are close to $1000, plus towing the vehicle is another $460. Those “savings” in gas, you are going to spend it in parts, or if not you are going to have a non-operational vehicle sitting on the street. If you don’t mind paying that every time the vehicle has an issue, go ahead and buy one.

My tesla Y - amazing and wow (I also have a 3).. however after 29 days and 1088 miles, the rear inverter motor failed shut the car down. I live in South Florida. The worst part aside from having to wait for 21 days for the car to be fixed was taking the event at the time seriously given I was on turnpike going to work in heavy traffic and then stranding on the freeway in full construction... Bottom line, not the best experience.

So I took ownership of my Tesla Model Y less than 2 weeks ago and have had a horrible experience with Tesla's quality/customer service to get my issues resolved. I had a cracked windshield less than 24 hours after taking delivery of the vehicle. Then I schedule an appointment to have the windshield replaced (at my expense) and the first available date is 10 days out. On the repair day (today), the technician shows up more than one hour late (outside the 7 am-noon service window).

My wife and daughter bought Tesla model x and they have nothing but dangerous problems left and right at this point we wish we could take this cars back to the dealer and buy a regular car. I’m not sure how can others deal with this problem. We would like to get advice.

Updated on 01/31/2023: So after new car with under 200 miles back to shop and getting attorneys involved I finally got call from service manager who is to say the least is terrible with customer relations. I was told car should be ready. I can come pick it up which is three hours from my home. I was told they would deliver car back to me. Now they are saying no they will not. I will never buy another Tesla product or recommend.

Placed an order for a Model Y off what Tesla rep explained the deal would be. The day before taking delivery got a text and none of the numbers matched up. Tried to call multiple times to get this addressed. Was on hold multiple times for 30min or more. Did finally get the chance to talk to someone who couldn’t help and said I would get a callback… Call never came through. Had to cancel the order due to no contact. Tesla still charged me the $250 order fee! When I called to address this I got the same runaround. Finally was able to speak to a Customer Service representative and was told there is nothing they will do.

This is my first purchase of a Tesla and will be my last. Never again. Customer service experience was the worst. I knew I should not have went thru with this. I thought they would be really organized. I did not hear anything from Tesla until the last business day before my delivery and then they started asking for a bunch of stuff. I was at work and they keep saying it may delay your delivery. I was at work and cannot take off at the last minute. I knew that the car would not come with accessories to charge it. So I ordered it when I ordered the car. They stated on the website they will ship it when it gets closer to the delivery date.

Tesla insurance ignored me for several months. It has taken 6 months for my adjuster to set an appointment for repairs after several emails phone calls and escalation to management. Finally, I had my friend who works at Tesla reach out internally. I have had an extremely difficult time reaching customer service in a reasonable time frame for general issues. The app does work well for some needs but overall it has been a nightmare getting in contact for different issues. The only time I was able to reach an agent promptly was when they needed me to move forward with purchase and delivery. Unfortunately, I have lost all trust in this company through these experiences. They must be terribly overworked and understaffed.

For the cost of the Tesla X, I expected better. The glass roof does not have visor to protect against the glaring sun. The Tesla app offers a tacky ineffective sun shield for $80 which you can get on Amazon for $40. The sun visor is tiny & useless. The hack steering wheel is clumsy to use. The turn signals are buttons that you press many time and don’t work consistently. The driver seat cannot be adjusted up & down, which is a feature on most standard SUVs. The drive and shift is bumpy. The electronic controls are erratic and don’t work consistently, for example, the close and open door features don’t work consistently. The side mirror is tinted and this difficult to use at night. There are now reports that the auto drive may be dangerous thus I am not inclined to use it. In the building that I live in it costs $18 to charge the Tesla X after every use and the same trip costs about $12 buying gas from Costco on my hybrid Prius.

Please READ THE FINE PRINT. Tesla returns are absurd! Charge you for their factory tires. They are rate for 40,000 miles but when C 19 hit no one went anywhere. I returned my 3 Year Lease with 21,000 miles. They said they would work with me.... But the tire tread was too worn. Their tires are not cheap. You can buy tires for almost 1/2 the price they are charging with the return. We have a Tesla now, it's our 3rd. If you ask me if I will lease or buy a Tesla the answer is NO WAY! Negotiations and working with loyal Electric Vehicle are very valued. This is not a good way to run a company. I hope that I have helped others in this review.

Took Tesla Y to Florida and while car was parked a crack appeared in windshield. Dec 29, 2022 Tesla arranged service for January 18, 2023. I dropped the car off Jan 17, 2023 then on the 18th was advised the 4 hour job won’t be finished until Jan 20th at 5:00 pm. They had no vehicle for me as it was not a warranty job. I picked the car up Jan 18th at 5:00 pm and nothing had been done. Service dept was unorganized and extremely overbooked. Very unprofessional for such a large outfit.

In July 2022, my model X was still under Tesla warranty. I scheduled a service visit for rattling noise. After one week at the service center, they dismissed it as being a bad tire. After six months, 3 tires, one rim, 2 alignments and a tire blowout over Christmas break 410 miles from home, It was clear there is more to it. I, again, scheduled a service with Tesla. However, now the car is no longer under warranty. In less than 6 hours, the list and estimate for the repair was sent to me. It was $5000. The manager would not even meet with me to discuss. I have no faith in such company. I intend to sell my Tesla and never deal with them again.

Comfortable car. Supercharging is quick. Technology is great. Experiencing vibrations on passenger seat and window. Thanks to free charging for 10k miles and $3.75 k to compensate for tax credit. Lost nearly $16.75 k in less than a month. Feel cheated, Lost trust on brand and their words. They pushed me to buy 2023 model in Dec. 2022 by making false promises. Requested for compensation. I don't think they care. They believe in machines, but not people.

I was contacted by a Tesla representative via email to asked to call them regarding an option to get into a new vehicle and end my current lease early. This is all fraud. I was told I could order a new car and get out of the old car early with no penalty. I proceeded to order the car and when it was delivered and I returned the old leased vehicle I received a bill for the remaining months on the old car that I no longer have. I was told I should have made arrangements to do a lease return quote and assessment. I was never told this by the agent who took care of my new car order. He solicited me to order a new one then disappeared with no further instructions. I knew nothing about this. They are now refusing to take the charge off.

I had a grand mal seizure with my eight-year-old daughter in the car. Thank goodness I had it on auto pilot on the freeway. The car pulled over after a few minutes with my eight-year-old in the backseat scared to death. If it wasn’t for this car who knows what would’ve happened!!! It was truly a blessing to have a Tesla. Anyone who has seizures in their past history should have one, this hasn’t happened to me in over seven years.

Got a message that Tesla is offering 2022 year-end discount, if delivery is picked up by Dec 31st. Went to Tesla Santana Row center and reserved Model Y on Dec 29th, with Miss Ida. Set up everything on Tesla app, filled all information and bought the insurance too. On Tesla app delivery schedule was showing Dec 30 - Dec 31 but the app delivery screen was saying "Check Back Later" {We will notify you when it's time to schedule your delivery appointment}. Since there were just 2 days, on Dec 30th I again went to Tesla Sunnyvale center (Miss Ida and the app was saying that this is where you need to pick your vehicle) just to make sure that nothing is waiting on me and how I can schedule delivery in time. The associate guy opened my app and let me login in my account and confirmed everything looks good and communicated that I can not decide delivery- schedule. It's someone from Tesla who will enable the delivery-schedule in app and then I can schedule my delivery. HAd to came back empty-handed.

I even can not get a Tesla customer services email address to send in for following complaints. I took delivery of the new Tesla X on Dec. 23, 2022 which I bought in Feb. 2022. I am very upset about the delivery process. I think the follow delivery issues may worth for you to think about it:

Tesla told me my long-awaited Model Y would arrive before year end. They asked me to make full payment and provide proof of insurance. I did. Then, a few minutes later, they adjusted my delivery a few days into January. Now, they want me to pay the $7,500 credit they provided because an ice storm caused delivery delays and caused the delivery date they provided to slip into 2023. On hold for 90 mins so far. Exchanged texts with an advisor but no one will call to explain my options to cancel. Ice storm was no one's fault but somehow, Tesla thinks they can build a brand by reneging on fully paid arrangements with their customers.

Tesla has provided the absolute worst level of customer experience I have ever had. They moved my delivery date multiple times which was fine when I was notified. Then before the final date they sent me a request for documents which I provided in time. When I showed up the next day to the delivery appointment, they told us the car wasn't ready and that it was the responsibility of the other department to notify me of delivery date changes. At this point I cancelled the order. On the way home the delivery manager called me on the way home to let me know that I was right and had provided what they needed but the person who was reviewing did not see this.

I am in my second lease, my first was a Model 3 for 2 years, & now I have a Model Y lease & I'm in month 14th of 36 months. I have to say that it is very sad that Tesla's lack of customer interaction and customer service is at this level. Once upon a time you could speak to people and get actual help when you called or emailed and now it's gone to poop, not to use the actual term I want to use. It's truly a shame because it's this lack of help that will definitely keep me from ever endorsing Tesla to anyone. I was a huge fan & believer & would always tell everyone who asked how much I loved having one but not anymore. It's a definite big disappointment. They have lost a very faithful customer.

I bought my 2014 Tesla Model S 60 7 months ago. To date I’ve put over $4,000 into the car. Their “service” is anything but that. Literally the worst I’ve ever experienced. I battle with them for months about replacing the main battery pack. They FINALLY did. I grew up wanting a Tesla. They destroyed that dream. Cool cars but their terrible customer service overrides the cool factor

This was the absolute WORST experience I have ever had buying a new car. As soon as we arrived for our afternoon appointment we were unable to find any sort of parking. We drove around the lot multiple times and finally parked in front of another vehicle hoping they would not need to leave before us. Finally we get into the dealership and WOW it was like stepping back into the twilight zone. I assumed they were under renovations by how terrible the inside looked. The sales associate told me they had been in this location since 2018 exactly how it looked today. Absolutely ridiculous that a trillion dollar company can’t even afford a basic lounge area for its customers and employees. The poor employees. You can tell they get a lot of heat for the condition this place is in.

I was really excited to sign up for the annual premium connectivity subscription that Tesla rolled out last year in an effort to save a little money. At the time, I owned a Model 3 and was waiting on my new Model Y to arrive. It took about 9 or 10 months to get my new Model Y at which point I sold my Model 3. I had only had the annual premium connectivity subscription for about 3 months. I assumed - no biggie, I'm sure Tesla will just automatically transfer the subscription to my new Model Y. Well, that didn't happen so then I figured, I should be able to go into the app and transfer it myself. Nope, that didn't work either. Upon calling Tesla, I was informed that premium connectivity is "non-transferrable". What this means is ... even if you paid for a year and have time left on that subscription (I had 9 months left on mine), you lose that money if you buy a new Tesla because they won't transfer it to the new Tesla.

Just received my new Model 3. After driving it over a few weeks, found several problems. Unrelenting lower back pain that the Tesla people refuse to try to resolve except saying "sorry." The driver seat is extremely poorly made and not good for tall people. There have been a number of software glitches already. Worst of all is the customer service. All the people have treated me as if they are doing me a favor by even engaging with me. In my opinion, Tesla is extremely overrated. I will end up selling this car and taking the loss. If you think that you might be interested in a Tesla, do a huge amount of due diligence up front; the salespeople will be less than helpful. There's an overall attitude that their cars are so special that customer service is abhorrent. I will take my business to a car manufacturer who actually treat customers better.

My Tesla model 3 struck a small animal going 50 miles as it suddenly crossed the street causing a minor dent on the front fender and with that the park assist and front sensors got damaged. Made an appointment on the app and was scheduled within a week for someone to come do it where parked a day or a few days. Before the app I was requested for photos which I provided. I was then advised it cannot be done at home and need to bring the vehicle in to service center. The earliest convenient date for me was a month later. I brought in the vehicle. The facia was changed. Since I owned the vehicle for over 48 months and out of warranty no vehicle replacement or transportation was provided. The car was ready the end of the day and presumably the sensors were fixed, after about a 1700 dollar bill.

I leased a 2019 Tesla 3 in 2019. I would have purchased it but was concerned about the quality of the car since this was a new model. Loved the car from day one. Drives great. I had a problem in 2020 or 9 mos. in when the driver seat would flatten out every time I got in and out of the car and on two occasions when I was driving the vehicle. Then I could not get into the service center. It was during Covid and I remained patient. It took 3 months to finally get into the service department in Costa Mesa which they fixed the problem. However, a new problem occurred. While my car was serviced my personal belongings we gone through and a bag with expensive equipment was taken from my car. Tesla Management would not comment or cooperate with requests for security data. I documented the theft with a complaint with Costa Mesa Police Department.

Although Tesla is a great car however their service in my opinion is the worst I have ever experienced, I had 4 different cars in the last 30 years. Tesla is the worst. Every time I need a service it takes weeks to reply or fix it, very disappointed. If you require a good service for your car then Tesla is the wrong car for you.

Bought a new Model Y first delivery had touch up paint in the front left fender so I rejected it, 2nd car came with a curbed rim and more touch up paint I wanted to reject this one too, but they said I would lose my deposit if I did. So I accepted it and waited 1 month for a service appointment and then waited 3 weeks for my car to be done and they did not even adjust everything that needed adjustments. Gave me the excuse that is within specs. It is really simple with Tesla you're not a valued customer. Also I believe all their paint has orange peel. Great battery, great car, great tech, but their service is terrible.

We put a deposit down back in December 2021 for a model Y. It is now end of October and still no vehicle. We keep getting bumped later and later to time windows (now for November 2022). We cannot wait any longer and when I called to request a deposit refund, they say there are no exceptions!!! It's insane. I spoke to 4 reps and a manager and there is no budging on their policy. So I am out a deposit because Tesla didn't deliver anywhere close to their original time estimate. Our estimate was May by the way. I'm shocked that Tesla would rather lose my future business and image of them over $250 deposit. I will not consider a vehicle or speak highly to anyone I know. I think we dodged a bullet though because if this is how they handle situations before I even get the car, I can't imagine how it would be when I have a future issue. The reps didn't apologize whatsoever for the long wait and it disregarded any of my points. Very disappointed!

They understood the timing at Tesla and even though they felt it was no fault of the car they repaired the issue in good faith.

Tesla Service is absolutely awful. It has taken two months to get control arms replaced. They replaced windshield and now it leaks. They want to charge me for a second one because they say they don't warranty windshields. No joke. First you schedule a service issue. Then they schedule you three weeks out and diagnose the problem. Then they schedule you to come back in another 4 weeks to have the problem repaired. All the while they send you snarky text responses to your questions and tell you how all of this is your fault. They all need service at some point. I don't see this getting better any time soon. This was also the second time this happened. The first time was for severe shaking during acceleration. Same awful experience. Takes weeks to fix and you have to deal with snarky, condescending text messages on the app. BOTTOM LINE: DONT BUY A TESLA.

DO NOT BUY the 2022 Model S without driving it first. The new "YOKE" steering wheel is very awkward and dangerous. I'm not sure how they got this approved but it is super disappointing. I'm sure there will be some people who like it, but it is not safe. I asked them to change it and they said NO. This is my 5th Tesla and it will be my last. I'm stuck with this lease for 2 years because they won't switch out my steering wheel or trade the car into another model. Bye Bye Tesla....

I bought my Tesla Plaid about six months ago, and after only 13k miles, I have had to replace all four tires costing me $2500.00. Tesla customer service claims this may be due to my driving style. Grand Prix, who actually put on the new tires, said the car was out of alignment hence why the tires went so quickly. Of course, Tesla customer service refuses to accept it. I have never hit a curb or drive aggressively to effect the alignment.

I ordered a 2022 Tesla Model 3 for delivery in California. After waiting 9 months, I arranged to pick up the vehicle in Marina Del Rey California, even though I intended to have it registered in my home state of Illinois. When the time for delivery arrived, the Tesla delivery people began making up stories about laws that prevented me from registering the car in Illinois. When I tell them that I have done so twice in the past year they go silent. First, they told me that I would have to pay the full sales tax twice, once in California and then a second time in Illinois. Then they tried telling me that if I didn't drive the car to Illinois and register it within 72 hours I was in big trouble.

My front passenger wheel deflated again. It was changed for a "new one" in April 27, 2021 by the Tesla road side assistant (they come to your home // South Miami, FL). Today they came back again and replaced with a new tire. To our surprise the tire that was placed last year had a major patch, it was not new as I was charged!!! I have photos to show. It is a good idea to track back all the work done by the technician and see if other customers have had the same problem. It is impossible to contact Tesla... Great cars but impossible to let them know... I appreciate the attention to this problem. AG

While I cannot say enough great things about the car itself, the customer support department from beginning to end is the very worst I have ever experienced. They screwed up the delivery date, then wouldn't honor my trade in. They won't talk to you (no phone customer service) and it takes days if not weeks to respond to any inquiry that is not sales oriented. Their 3rd party payment process doesn't exist (such as if you want to get a loan to buy the car), or is broken. Their documentation management system fails MOST of the time and critical legal documents are not available.

We own a Tesla Model 3 2022 for about 9 months now. The car itself is good so far. The problem is on customer support. My wife got a flat tire today at 7pm at night, and she called me. At first I told her to call AAA. But then I googled, to my surprise, Tesla cars do not have spare tires. The roadside support page sent us to "roadside assistance" option on the app. The app responded "help is on the way", but we sat and waited for 50 minutes before they responded with a text. (There was no sign on the app that our request for assistance progressed anywhere, or if anyone is tending the request at all, during that entire 50 minutes. We got impatient and looked for a phone number to call, but there was not any live person to help anywhere!).

I leased a Tesla Model 3 (**) from Tesla, and after returning the vehicle on August 23, 2022, Tesla still charged my bank account $568 for September as if I had not returned the car. I have sent about 30 emails and called many times, but Tesla does not have a real person that answers any of their phones, and I had to leave voicemails.

I ordered a Tesla and because I'm salesman at a car dealership and they refused my sale after I sent them $106,000. It's been 3 months and I haven't gotten my money back. Every day is a new excuse to call back if I don't get my money in 48 hours. I do not recommend buying from them. There is a lot in the market and that's where I'm going.... Salesperson was also very ignorant and unprofessional.

I have owned a Tesla for 4 years so I have a lot of experience with the service centers. First, you are unlikely to have one near where you live. For me the closest is 30 miles away and it used to be even farther. Second, you can ONLY schedule and communicate with them via texting within the Tesla app. This makes communication cryptic and challenging at best. Reps almost never identify themselves by name so no accountability. They typically only give morning appointments and tell you it will be ready at or near closing time. They only provide loaners when the work is under warranty but even then only based in availability. They do offer “mobile service” which comes to your home.

Horrible customer service, vehicle quality, roadside assistance response. My Model 3 is 3 months old and it just died… with 100% battery charge. I could not open the car to get my wallet out of it… what if it had been my kid stuck inside? I could not get a hold of an actual human to speak with, only could communicate on their own time through text or the app. Finally, my car was towed 100 miles from my home. No one called me, no mention of a rental. No response in the app. I would not recommend this company to my worst enemy.

I have a concern with my Tesla service. In February of this year, I brought my car in for a squeak emanating from the driver front wheel when the suspension articulates. I booked a service and the service team found there to be an issue with the upper control arms and they were replaced on the left and right on the front. Recently, when I summoned the vehicle, I found the front inner tires to be bald in the inside and have depth remaining on the outside. I booked another service and brought the vehicle in on Saturday, August 13th, 2022. The service advisor and a service tech told me that the tires worn normally, and the inner edge wore due to “the cars normal turning,” but also, “the car was not aligned on a normal basis.” The inner edge of the tire on both the front wheels is bald on the inside, and has thread left on the outer edge. I have pictures of this.

Purchased a new, Y in July 2020 from Telsa, Dedham, MA. To my surprise, it came with 450 miles on the odometer, apparently someone purchased and returned it or they gave it to someone to drive. Tesla ignored my written complaint about it. They didn't even bother to erase the GPS info. Then 2 months later, I received notice that for $2000, they will essentially unlock the vehicle's potential for greater acceleration. Vehicle came w/ a 50K mile warranty, just before it expired, the climate control was faltering and it failed. When we brought it to them (2 weeks after booking an appointment) with 50,750 miles. Despite that there was a real question as to whether the a/c failed before the 50,000 miles, they stuck us with nearly a $4,000.00 bill for it. Also they charged us an additional $750 for failed struts that they originally told us would be warrantied.

I called because the Tesla App on my phone had just updated itself and seemed to be running very slowly. The rep suggested I restart my phone and if that didn't help, uninstall and re-install the app. The restart worked.

Tesla M3 is fun to drive. However, mine failed with a charging fault after about a month from new. I took it to Norwich centre for repair. My experience with their service team is too long and frustrating to be written here. After a month, my car is still being "diagnosed". I am on the verge of just selling the bloody thing back to Tesla. The quality of customer service after purchase is just appalling. Buy at your risk. If you need support after buying one, just forget it!

I had a broken driver side mirror about 4 months ago. After 2 visits by mobile services this is still not fixed; their first guy said the issue is the bottom piece and only changed the top cap. A few weeks later, another guy changed the bottom part and said the top part was wrong not for the new model S!!! They both charged my credit card for services and my mirror still attached with a tape. I have not got a single phone call from anyone from Tesla Services. Terrible experience, they have to step up their game otherwise other EV companies run over them in the next 5-10 years.

On June 24th we received a new Tesla model Y. After a couple of days we found damages on all 4 hinges and bolts on both doors on the driver's side (have a lot of pictures). The nature of the damage is such that it is obvious that they did something with the doors, it seems that they hit the hinges and bolts with a hammer or like this, BUT the question is why? When I asked the dealer what exactly they did with this NEW car, the answer is that they do not know, probably on factory. As a result, they offer me to repair a NEW car which worth almost $ 70,000.

A year later, I sold my perfectly working GTI for a Tesla 3 AWD to get a NEW car, long story short the GTI had many engine issues and warranty was running out. Two weeks into this car, I can say the good news is the black piano is gone in the 2022 model. The bad, well, I got the T3 awd extended range version, and one thing people don't say openly is that this car doesn't do well in either cold or hot. Take the stated range and divide it by three in cold or hot weather. The EV future is a joke for now, and I can say that the plug-in hybrids make more sense with smaller batteries and less chance of a single cell failure. You only need one cell in that big 75kw package to reduce the performance of the whole battery. On the safety side, I suggest you check an EV fire, and you will see it is a chain reaction of cells overheating with flammable gases, an awful way to go.

Holy smokes, getting service for a Model S is worse than getting your teeth drilled. I expected way more for a $100,000 car, and at every step, the process of scheduling and receiving service significantly sours my ownership experience. I have a suggestion.... At Tesla, maybe there needs to a greater investment in human capital, some better lessons in customer service, and some process improvement in how to perform closed-loop communication. Sometimes text sessions through the app just don't cut it.

I would give a lower rating if I could. I would give a lower rating if I could. I ordered the Tesla on March 10th. Today is June 21st. I got a call today saying my car might be here on June 29th. I explained I would be on vacation that week and would not return until July 1. 3 days after projected delivery. The sales rep in Knoxville said they would not hold it because it had to be sold in this quarter. Although my contract says I have three days to take delivery. He said that didn’t matter because that would be in a different quarter (no mention of that in the contract). This person spoke to his manager and called me back to say they could not hold the car past June 30th. 2 days.

Very good job. All the guys were great extremely hard working. It looks good. They were very professional and fast. I would recommend them to anyone. They finished in one day. Thank you for all the hard work.

I was the happy owner of one of the first AWD P85D's purchased in December 2014. In October of last year, over half a year ago, I drove over a deep pothole in a rainstorm. The pothole caused the lower half of my rear bumper to become partially detached and water got into the battery housing area. It has now been over six months that I have not had my car as the repair shop continues to wait on brackets needed from Tesla to re-attach the assembly under the car. Tesla appears too focused perhaps on churning out new cars rather than on taking care of its existing customers. Apparently there are no aftermarket parts that could be used instead.

The fit, finish, and build quality on my 2012 Chevrolet Volt was much better. Tesla service is TERRIBLE. I have a flat. No spare tire. They are closed for three days for Memorial Day and in OKC they don't loan tires. Most tire shops are not equipped to handle Tesla tires. The roof is glass. Your head will cook on a bright sunshiny day. The car has had a rattle since day one. The touch screen is a total nuisance. It is great fun to drive but if you can't drive it ... well. They have roadside service but that just hauls your car to the service center. Everything is done by texting. They do not repair a tire on the road.

Drop in Tesla Model S battery mileage capacity from 260 to 200 after field service. At this point I am a hugely concerned customer. It has already resulted in 8 calls and repeats of issue replanation on every call AND absolutely no correction. After my tesla service at Eatonville FL on Feb 17 and 18 of May 2022, my tesla is showing maximum battery capacity of only 200 miles. And I am noticing very slow charging speed at around only 130 miles. Before 17th ie before taking for servicing I have always charged the car at an avg of 230 miles+. At some times I have charged even 250 miles. However now I can max charge only 200 miles and frankly it gets extremely slow at 160 miles that I actually cannot charge anymore.

They are not only the best solar panel/battery company but an excellent roofing company. We are off the grid and have a great new roof. Please go with Tesla. We are now selling power back to the grid.

I’m an elementary teacher and for my retirement gift (June 17, 2022 is my last day teaching) my husband and I ordered a Tesla Y in August 2021. Jared at Camarillo/Oxnard Tesla said I could get the car in plenty of time for my retirement. Then Tesla increased their prices and could care less about someone paying the lower price for the model Y. Now with the increase of gas prices I’m being pushed back even more. Tesla reps must be taking bribes! Others are getting their car faster if they pay more for their car. My account arrival date has changed numerous times and has gone from Jan 2022 to now August 2022. My hope was to travel in my retirement with an electric car but at this rate I’ll be dead. I had the charging station installed in January 2022 so I’m stuck waiting!!! There seriously needs to be an investigation.

Tesla has the worst customer service I have seen for a big company. No wonder their stock is tanking. Their sales people are rude on their method of communication texts. I ordered a car 8 months ago. Said it would be here in 4 months. 6 months later they said car was here and I paid 30% down and got my financing approved. 79 days later after every excuse in the book they say car is now ready for deliver but they say my credit needs to be reviewed again as it has been 60 days. They submit my credit application again without my permission and don't give accurate information. They then say I need to resubmit my application which I never re submitted due to wrong info.

Hello, We have a 2017 Model X and we have constantly had the car in the shop to fix, wing doors, or sensors, steering issues, battery cooling issues, window issues, doors not opening, etc....it's a long list. With this many trips, the customer service center is tired of seeing us, and the feeling is mutual. The service is always horrible, and they say use the app, but the app is like waiting for the cable guy...you never know when they'll respond or show up. Once I had to wait why a service guy was working on his own car, not a Tesla, to finish fixing his car before I could ask a question. (I have the pictures to prove it.)

We placed an order with Tesla for a Model X in Feb' 21. We have received over a dozen updated delivery dates, all superseded by another one pushing delivery out another month or two. I have placed number of calls into Tesla's customer service org. It is useless and time wasting. You are stone-walled, lied to and then ignored. Never have I witnessed such a horrific response to paying customers.

I placed an order for the Model Y back in Oct 2021 and they promised to deliver the car to me by April 2022 the latest. I contacted Tesla back in Feb to check on the status of the delivery and they pushed it to June 2022 again. I contacted them again by the end of April and they pushed the delivery again to November 2022. At this point they are playing games with most of their customers because I asked to purchase one of the cars in their showrooms and they refused to sell me the car with the same price that I ordered it for with the same specification which it was $56,000 and said, "If you want the car you will need to pay an extra $12,000." I am very disappointed, I have been waiting to get the Car since Oct 2021 and until now I can't get the car. The dept of consumer affairs should investigate their behavior and stop them from cheating their customers.

Purchased the 2014 Tesla Model S 60. It's advertised to get 208 miles. That is FAR from accurate. The max charge at 100% is 147 miles. The ACTUAL miles that I get while driving it is 110-120 miles. Their "warranty" says that it falls under the 8-year, 125,000 miles. I brought it into Tesla asking them to replace it. They said that they would not, that the battery is at 94%. I showed them photos and video showing the digital and actual miles. Still no battery. Completely useless warranty. STAY AWAY FROM TESLAS.

I went for a test drive after a 2 weeks waiting period. A young staff who was going to give me the key emphasized that the test car has no insurance from Tesla at all. Neither can I buy insurance or transfer an already car insurance to it and would be 100% liable for any accident. I said if police takes me over and ask for insurance during test drive what should I reply, he said he did not care and everybody else wanted to have a test drive would be in the same condition. I found his statement irrational and asked if I could meet the manager. He said he was the manager himself.

I bought 2 Cyberquads that arrived damaged. I have emailed them on 5 occasions now and been unable to obtain a contact phone number or chat bot. After the first email, they didn't address my question and have yet to respond to any follow ups. This is now going on for over a month.

We had the same bad experience getting delivery as everybody else, so no need to beat that horse. Our Y right off the bat had twitchy steering, normally a new car is different, so it takes some time to get used to, but we have suffered with it for almost a year. It has such severe oversteer you can never relax, the smallest touch and you are in the next lane. Called them numerous times but the old song and dance is the same and you can rarely speak with an actual person. Maybe the alignment is off they suggested but I have spoken with 3 other Y owners and they all report the same thing. I also drive an NSX which should have quick steering, but it's nothing like this.

To whom it my concern. Hello everyone, I had purchased a 2017 Model 3. When I first bought it had a lot of scratches on the Tesla. They were great by fixing it. On February 1 2022 at a four way stop sign car took off itself. Stopped at the middle of intersection for no reason since February until today. No answer as of yet. Then my park sensor fills out. I only had the car for four months. Tesla told my to make a appointment. Yesterday then they cancel again. On the app you load pictures they did not get it. Crazy. Now I have to pay $91.00 to fix it. Their customer service is very rude. Also why they do not record their calls because they are hiding something. If I can give 0 star I would.

I live in Texas and have owned a 2021 Model Y for about 6 months. I am using FSD. FSD is completely different from what is known. It's a scam. In particular, FSD cannot be used locally. I'm ready to die and I don't know if I'll use it, so it accelerates without reducing speed in sharp braking cornering. Recommended if you like roller coasters. Just buy life insurance.

I booked my Tesla in Sep of 2020. Initially my car was supposed to delivered in Nov...then it got pushed it to December... Each month it gets pushed without any notice or update... They don't commit to a single date... They keep pushing. Now we are in April. Today I get an update that my delivery will be August .. When I call their sales team it is like "TAKE IT OR LEAVE IT". The worst customer experience ever... After shelling close to 70k should we experience such a bad customer experience??? It's time to think and look for other cars...I say this again. We must raise our voice and we must all put similar message on every public platform to make TESLA understand that customers cannot be taken for "GRANTED"!!!

I own a Tesla Model X and when it functions, it is a great vehicle. The issue is when something goes wrong. There is no easy way to contact their service department. The phone lines automatically ask us to handle anything via the app. And the app frequently closes tickets that aren't even resolved. I had paid for an extended warranty on my vehicle and it has been more than 7 weeks and it is yet to be applied to my account. I have spent hours of time trying to reach someone "responsible" who can provide me an update, ETA and/or resolution on when the warranty would be applied to my account. End result - zero progress.

I bought my 2013 Model S from its 2nd owner at 98k miles after lots of research reaffirming that maintenance cost was low and reliability was high. I actually loved my car, drove smoothly and quietly, but then I didn’t even reached 120k miles on it when the high voltage battery completely died on me. I parked one day at work with 80% charge and got out from work to find the battery completely drained to the point of not even starting or being able to put into neutral to push it to a charging stall. I left the car plugged in using 3 extension cords for the entire weekend (still at my job’s parking lot) and it didn’t take any charge at all and never turned back on again. I towed it to the nearest Tesla service center and after over a week they told me the battery had completely died and it needed full replacement to the tune of $23k (the car’s average value in the best condition possible and long range trim is ~$26k).

Communication and logistics of delivery for new cars is horribly broken for this company. I ordered my car in May of 2021. I was promised a delivery date of early October 2021. Since then Tesla moved my EDD some 9-10 times moving few days, or weeks or months in some cases and the car is still not delivered. Even with supply chain problems, a company not able to predict the EDD in ballpark of actual deliver timeline is really sad. Additionally, people with orders 3 months later than mine have received the car.

I've owned the car for a little over 1 year now. It's not perfect, but what car is? I've had some trouble getting in, where the car isn't picking up my phone key. The worst is, not reaching the destination based on the range provided. Yeah, they tell you it's about your speed, the elevation, the weight and the civilization. Well, what can I say but be weary, especially when you're traveling. You'll be losing (charging) about 15-45 minutes of your time, while the fuel customer is long gone by the time you're finished. If you're travelling abroad, you're adding HOURS to your traveling.

I placed an order for a Tesla Model S in July of 2021. Initial delivery date was set to November, 2021, however this kept changing to December 2021, March 2022, to September 2021 to October 2021 to unexpectedly December 2022. I tried calling local shops, my sales person and everyone referred me to the delivery date on the Tesla app. No one would even confirm since they are not able to see my order information and the date changes dynamically. And one day I was randomly in December 2021 I notified that my car was ready for pick-up and was parked in a specific parking spot at the local dealership.

The good first: Incredible performance and handling. The torque is outrageously fast and it takes turns very well. Plenty of sitting room inside for a large man. I am 6 foot 4 inches and 285 lbs.

I love the product but despise the service. If your Tesla breaks down, ha! Good luck, you are on your own. As I traveled on I-75 N towards Atlanta I hit a metal object on the road and busted the rim and tire. I safely pulled off the hwy into a gas station and requested road assistance from Tesla. They dispatch a towing truck but I had to wait two hours for the next available “authorized” towing service.

I reserved a Tesla Y, reservation number ** on August 29th 2021 for a lease. My insider sales Adviser was Ryan **, very helpful sales person. My Tesla was supposed to be delivered in November 2021, then it was delayed to December and then to January 9th, 2022. The delivery was postponed due to some unknown reasons to February 20th, 2022. Then it was delayed to March 19th 2022 and now it is delayed to April 24th 2022.

Until this morning I was a 100% fan of Tesla. My car was perfect...until my service appointment was canceled. I had waited for the service appointment for more than 45 days and it was canceled without warning. The process is a joke and customer service was not at all helpful. I am so disappointed!!!! Now I had to reschedule and now the appointment is pushed out until 3/21.

I took my car in for their update because they are no longer going to be affiliated with AT&T, not sure how that become my financial responsibility but nevertheless, when they called and said my car was ready and the only other thing they found was my driver's door didn’t open. I have never had an issue with my door which I informed them of and they said they just tend to go bad and you have to buy an updated door handle. They refused to do anything whatsoever and it was very apparent that the employee didn’t give a **. After reading all of the other reviews on here on the terrible customer service I will never purchase another Tesla product again. I hope word gets out and the company goes under. You get what you put out.

Since December 2021 have been trying to get service for the battery issue. Today was the third time that they cancelled and rescheduled another 3 weeks out to March. Love the vehicle however their customer service is the worst I have ever experience in my lifetime. They don't give a **. For two months I can only charge to 100 miles of which I get half of that before charging is needed thereby rendering the vehicle useless if I have a 30 mile round trip. Battery degradation is well below 50%. Just wish the service department would step up and tell me the truth about the situation and my options. I don't like apps for service and have to drive to a Tesla service center if I want a conversation which renders me clueless on fixing the problem. Geeze makes me want to short the stock in Tesla because this lack of customer support will eventually catch up to the stock price.

Brad is trading out his Tesla for a new BMW EV. We had a mechanical problem with the Tesla and it took them over a year of LEGAL ARBITRATION to get it fixed. They ultimately swapped out the motherboard, which obviously could have happened months ago, but they kept saying, “Tesla isn’t a luxury car company like BMW.” Their customer service sucks and they’d rather arbitrate than repair. They probably racked up over $100k in attorney fees over the past year and didn’t reimburse us for ours. Anyone want to buy a used Tesla?

I had ordered a Tesla model Y, was informed my vehicle was coming, but contacted the delivery folks indicating I preferred to postpone delivery for a month, if I would not have my order cancelled (which I was warned could happen if I did not take delivery). The representative said he managed to arrange a postponement (documented by email) but then my order was cancelled anyway. I complained to customer service, providing the email exchange I had documenting the representations made to me. Tesla refused to stand by the representations that were made to me. It was as though they were too stupid to read, or simply dishonest. In either case, their response was just plain wrong. I won't be purchasing a TESLA, as they used this to jack up the price by nearly 10k.

Called customer service 3 times in a week because my delivery date shows postponed to April/May. Last week it showed June. Original delivery was on week of January 12th for which I had received a text message confirmation. Each person I talked to gave me different answers: Tesla updates, need to resubmit my credit app (which makes no sense since delivery was already scheduled). Based on this experience, not much confidence that I'm going to get any customer service support in the future.

I’m a 2015 Model S owner. I have to say that ever since the Model 3 came out the Customer Service has gone from Great to Terrible! I used to have a “Personal Advisor” when I dropped off my Model S for service prior to the new-and-unimproved Tesla Service. I could call that human’s mobile phone (who worked at the Service Center) before, during and after my Service. Now, as others have described, it’s nearly to talk to a human unless you drive to your Service Center and stand in line to talk to them.

Ordered car in Sept. In Jan I was curious if I could change color to another of the no extra charge ones. Since Customer Service is so slow I used my account online to. I expected maybe a change order processing fee or something similar to when you buy a new home. Pushed the Design Change button and BAM! Price was recalculated to current car price which is $5000 more. No ACCEPT/DECLINE option. Once you see the price it is too late. You are locked in. No UNDO button. Called Customer Service. Guy basically said "Yeah, that sucks. You are screwed".

I paid for home delivery of a Model Y to Maine because Tesla does not have a dealership here. The closest pickup location is 5+ hours away in Paramus, NJ. I received notice that my car was at the dealership on Nov 4, 2021. I paid in full for the vehicle on 11/5/21. My account said that delivery was scheduled for 12/10, which came and went without any communication. A few days later the scheduled delivery date was updated to 12/18 on the account website. 12/18 came and went with no communication and no response to attempts to reach Tesla. My car arrived on 12/27. I had not received any notification by email, phone, or text that the car would arrive on that day. Fortunately, I was at home when it arrived.

At first, you think you are buying into the Apple of the automotive world. Everything from the car to the showroom to the online experience feels different. And then, you place your order... Only to get locked out of your account online, which you can't get back into by simply resetting your password because the two-factor authentication isn't working and there's no customer support number posted to help you out. Then when you do call, it takes about four people to ultimately help you get back in to finally discover, HEY! Your car is arriving sooner than expected! Great news!!! So, you rush to have your charger installed in your garage, get your insurance ready for the new car and arrange to sell your old car in time for the 10-day window they give you for pick up.