Tesla Reviews

Customer service is atrocious! As much as you pay for the vehicles, you would think they could afford to have some customer service. Their chatbot is terrible and their phone system stinks. For a "high tech" company, you'd think that those systems would be excellent. I'm considering looking at the Mustang EV instead because of the terrible customer experience. Of course I can't get a real receipt for service because everything is on the app.

Tesla has miserably fail to take accountability on their vehicle warranty even after showing them that poor material quality has caused seat cracking. Tesla has now resorted to charging to inspect possible warranty issues by imposing service check cost to demotivate consumers to exercise their right to the offered warranty. This was my first and last Tesla purchase and I will recommend other naive consumer to avoid the same frustrations I am going through by sticking to more accountable brands like Mercedes, Audi and Toyota who kept their commitment to ensure the backing of their products.

The worst car ever I had. Super bad on charge. You think you have 10 miles charge. Indeed it's only 4 miles because it consumes the rest for all other shots. Never buy Tesla. I promise you regret so bad. At least before buying it do a little research. You gonna know.

While Tesla vehicles are impressive, the customer service experience has been extremely disappointing. Despite paying a premium price, the level of service provided is far below expectations. The staff often come across as rude and unhelpful—there’s no basic courtesy such as offering a beverage, no loaner vehicles provided, and no effort to make customers feel valued when visiting the showroom. We’ve been loyal Tesla customers since 2019, starting with our first Model X and currently owning two more. However, based on our recent experiences, we no longer feel valued as customers. Sadly, we’re now seriously considering switching to another electric vehicle brand that prioritizes customer care and respect..

Cars are very well designed the drive so much better than the gas alternatives smooth with amazing acceleration when you want it. The purchase experience is enjoyable.... No high pressure salesman play games trying to push you into decisions or making you negotiate.... The price is the price. I really like that. For EV the Tesla charging network is the only option that works but it is very good. You can go wherever you want and not worry. I have two Teslas and they are the best cars I have ever owned.

I got rear side ended in May 2025, I had an appointment with this collision center on May27th and I dropped the car off for the repairs. I was told it will take approximately 3-4 weeks for repairs, the communication was not that great between the this center and my insurance company, they would not communicate without us asking questions and even after that it was not done accurate, after going back and forth for a long time and I was told that my car is ready to be picked up on the July 2nd, they made sue that it went thru Q&A and everything was fixed, when we opened and closed the passenger side door which was impacted in the collision it was not installed properly and wasn't opening and closing properly, they did not install the weather strip properly and neither did that install the mud flaps.

I’m very disappointed with my recent experience at Tesla. I paid $250 upfront after being told I could get approved for a vehicle with $13,000 in negative equity. Based on that, I proceeded with the process in good faith. However, after waiting and going through the motions, I was later told I wasn’t approved after all. This felt misleading and like a waste of time and money. If I had known upfront that approval wasn’t realistic, I wouldn’t have moved forward. Tesla needs to be more transparent and honest with customers, especially when money is involved.

I usually lease vehicles - had done it for over 25 years with different companies - Ford, Toyota, Honda, Polestar, and now Tesla. This had been my worse experience of all! I got Model Y Performance for 3 years. Now my lease is ending, and since I was happy with vehicle performance (this is my 4th EV), I was excited about getting into a new lease with Juniper. My advisor helped me to do a self inspection of the vehicle (?) - you have to take photographs of your Tesla and submit them through your app. Well, I was surprised to receive a $1,900 invoice for "excessive wear" - I am careful with my cars, so I had no worries that my return was in great shape. I reached out to the guy and told him that I have no idea what damage they are talking about, plus, I am taking a new lease with them.

🚨 $4,800 Repair — Just 8 Months Out of Warranty. Be Warned. I’m posting this to warn other Tesla Model 3 owners about a deeply frustrating and expensive experience with my 2019 Model 3. Just 8 months out of warranty, my car completely shut down while driving — no warning, no accident, just a full power failure mid-ride. I had it towed to Tesla Service and was told the rear drive unit needed to be replaced, along with the pyrotechnic battery disconnect system. Total repair estimate? $4,832.13.

Tesla made me pay a $250 deposit when I was considering trading in my existing Tesla and getting a new Tesla. They came back with a low ball offer on the trade and I declined and they still kept the $250 deposit. Horrible company. They can keep the $250 because it’s the last nickel they’ll ever get from me. Thankfully we have other ev options today so I don’t have to put up with tesla’s bs sales practices anymore.

Tesla is the worst car you can find on earth! It is like a piece of toy. Do not recommend to buy and you will regret right away! The car is not functioning and the seats are so uncomfortable. Also it is not safe at all.

Recently, I had the unfortunate experience of causing major damage to my Toyota Tundra after a stainless steel panel detached from a Cybertruck. The panel came loose near the windshield, struck my front bumper, and then became lodged underneath my truck.

Hi. I was charged by Tesla for a service that I never subscribed to called full self driving capability service, I called Tesla to refund me and they don't want to know anything and they tell me that I subscribed to this service, I asked them for proof of signature and they tell me that they don't have proof and they still don't want to refund me, has this happened to you too.

Bought a Model S last year and while the performance is incredible, I've had nothing but headaches with Tesla's customer service. Multiple software glitches that took months to fix, and when I finally got through to support they were dismissive and unhelpful. The car spends more time at the service center than in my driveway. Parts delays are insane - waited 6 weeks for a simple door handle replacement. Great innovation but they clearly don't care about customers once you've bought the car. Really regretting not going with a traditional luxury brand.

So the car itself was fine, fun, responsive! As for the process to return a lease on the other hand not so much, lots of run around email this email that. They do not make this very user-friendly and then try to charge you $600 to remove tint is ridiculous then to actually talk to anybody about your invoice at the very end I would say worst customer service.

Insurance is very expensive. Since it is supposedly an electric car, maintenance is very expensive. If a tire bursts - $ 650, it is better to insure each wheel immediately upon purchase. I have already changed the 3rd wheel in a year. Plus now I received a letter from the DMV that in the US from April 1 a law came into force that electric cars must pay $ 200 per year for roads, simply because I do not fill up, and why do you spend an hour charging each time because of this expensive toy. Do not buy, do not make my mistakes.

I've driven my Model Y 2023 long range for approximately 34k miles, no issues whatsoever. Insane acceleration, better than a Ferrari, and scary quiet. Best infotainment, design, and eat-to-use app, in-car controls, etc. If I had a gas car by now, I'd ve spent loads of service and repairs most likely. I charge it at home and it's very cheap. My car doesn't smell like a gas car usually does. I'm a Tesla customer for life, I hope all goes well with the car in the future. My tires look like new (I rotate them every 6.5k miles). Great job designing the car, Elon, long live Tesla!!!!

I have my Tesla Y since 2021 and is a Great car and I took advantage of 1.99 Apr Tesla Y 2025 and sales person said that car was READY and I applied my trade in losing money accepted and did all my tasks in the Tesla app and after 12 days Tesla Sales person called me to say that I have to get another vin number not in Fort Lauderdale and now in Miami Gardens and I don’t go to Miami Gardens. Tried to speak with Sales Manager again and I couldn’t find the guy… My Advice the car is GREAT but Tesla Coral Gables is totally a NIGHTMARE and I still don’t have a Solution... Total Negligence.

It honestly shouldn’t be called a service department because there is NO customer service. We were early owners (2019) so we paid top dollar before the price decrease. My horn stopped working…. In all my years of driving this has never happened before! There was no loaner car despite the fact that they had my car for 3 days. The part was across town but it took them 2 days to get it. You can never speak to anyone unless THEY want to call you. Otherwise it’s all done online. I asked them to make sure my car was changed since I have unlimited charging for the life of my car. Went to pick it up and it had WAY less than when I dropped it off., 60 miles. They claimed they didn’t have enough time…3 days?!? Based on service alone I will never purchase another Tesla despite the $$ I have invested in 2 home chargers

I’ve never had a more disturbing and disrespectful experience with a service provider. We hired this individual to install a car charger at our home and gave very clear instructions to avoid stepping on our native wildflower garden, flowers I spent years cultivating. Not only did he ignore this, he deliberately walked through them, jumped on them, and placed equipment right on top, causing serious and irreparable damage.

Avoid if you expect decent customer service. My family owns 3 Teslas. I knocked the side of my model Y and purchased the touch up paint kit for $85. It never arrived but was marked as delivered. I'd be here all day explaining how impossible it was to contact customer service. Once I sent an email explaining my problem, they continued to insist that I received the product based on the tracking. I told them I hadn't and in fact, I couldn't file a claim with the carried because I wasn't the shipper. The rep told me to FILE A POLICE REPORT for an $80 product. What? I'm a business owner (grossing much less than Tesla) and have never advised my customers to file a police report. I insure my products so that if there's an issue, I resend products to customers without taking a loss. And you know what, sometimes I take an L, but 98% of the time, orders arrive as intended and my customers are happy.

Tesla. I leased a Tesla from Tesla location in Honolulu five months ago and came back to ask if I could lease a second one. After checking, salesman said, I was qualified, then we went over the vehicle and the numbers. He said I have to pay $250 order fee, I paid. Next day, I came in to upgrade the same model to an all wheel drive. He said, I’d have to pay another $250 order fee, but they’d use the first order fee in the new order. It was only an upgrade from rear wheel drive to all-wheel-drive. I paid the second order fee, after seeing how much monthly payments would be, how much would be due at signing and after making it clear, that I’d only take the vehicle with zero down payment.

Bought a 2023 Tesla Model 3 performance new in August 2023. I do like driving the car and I love the dog mode - the feature I didn't know it had but now I can't live without since getting my dog in October 2023. Its peppy and quiet and small and easy to park, navigation is excellent, watching Netflix on my screen when parked is great. It has a lot of conveniences. It drives nice and it works for my lifestyle. Here are some things you should know in advance: You will need to do all your own registration with the tax office since they do not do any of the things a dealership does when you buy a car. It's a hassle and you have to pay additional fees. The loan paperwork with my bank was also highly managed by me instead of Tesla and delayed my delivery for weeks. I assume they want to force you to use the Tesla financing.

After purchasing a Cybertruck in 2024, now in 2025, seven months later, I’ve faced relentless issues. Tesla staff switched the VIN number over 15 times. I spoke with corporate, who claimed to have resolved this ongoing issue with the Cybertruck Foundation series. Corporate approved exceptions and had a truck shipped from Florida to Texas. However, a day before we were set to pick up the truck, we were told there was an issue with the original truck, and the VIN was switched again. After daily updates on the truck’s status the final week, financing was approved, insurance was uploaded, and the car contract was signed—everything was set, and I owned the car.

I have been unable to contact anyone at Tesla customer support regarding billing questions related to add-on services like Premium Connectivity and Full Self-Driving. The main customer support number does not address billing-related issues. When calling, you only reach an automated attendant. Email support replies with instructions to call 877-798-3752, which simply loops you back to the same unhelpful number. The lack of access to a live support agent for billing concerns is incredibly frustrating. For a company known for innovation, Tesla’s customer support—particularly around billing—is surprisingly inaccessible.

I will never attempt to do business with Tesla ever again after my horrible experience... I spent over a week just being ran around by the trade in department then finance. These people are crooks, they will make sure you never get your deposit back. Their policy states that the only way you can have your deposit refunded is if finance did not approve your application. They will approve your application most of the time but give you an insane down-payment that they know you won't want to accept just so they can keep your deposit. They ran my credit over and over for an entire week as well. This is all very shady business practices...

The vehicle is not made user friendly. The doors open via electro-mechanical actuators. If these are disabled in an emergency, it is very hard to know how to manually get out of the car. Most models, one would need to read the manual. There have been reports of people being trapped inside and burning to death. I find this information deplorable since there is an incentive with Uber for their drivers to buy these cars to ride share. I will never get in a Tesla Uber.

After driving my Tesla for over two years, I can confidently say there’s no going back. I don’t miss anything about traditional cars. Not the dealerships, not the dealer fees, not the negotiations that feel like hostage situations, and definitely not the gas stations—ugh. Oil changes? Haven’t thought about them in years. And the “surprise” service costs at the dealer? Gone with the wind.

Do not ever buy a Tesla and expect to get the $7500 EV tax credit. We bought our model 3 Tesla in May 2024 and are now horrified to find out that because our battery was made in China we do not now qualify for the tax credit. If we had waited just one month and ordered in June 2024 we would qualify because Tesla then started to get the Batteries in the US.

I purchased my 2020 Model Y used from Tesla and the car was and is still under bumper-to-bumper warranty. I've had dozens of issues with the built-in dashcam and sentry modes that have stemmed from an update Tesla made, which has also resulted in my USB drives causing repeated errors. And while the USB drive error may not seem bad, it causes issues with the sentry mode and dashcam where they don't work and these features are some of the main reasons that I purchased the car, also making the car valuable to me and my family. Despite this, even though the car is still under warranty, Tesla Service in Sacramento is trying to charge me for my ninth service center visit for this same issue.

Tesla does not supply spare tire or tire repair kit. Called the customer service and response was pathetic. Tesla wanted to send tire repair team and charge me for a simple tire air leak. I never buy these so called high-tech cars.

I currently have a Tesla now, and will be getting rid of it as soon as I can. This is the worstly build car I have ever driven. I was in the middle of delivering packages for Amazon and went to put the car in drive and the shifter completely fell off and the service department told me that I broke it and it’s not likely fit this to happen unless extreme force was used. These cars are so poorly mad I will be telling anyone and everyone not to buy one because that are garbage and their customer service centers are horrible.

I had a terrible experience with Tesla Insurance. After registering my car in Arizona and updating my registration, Tesla Insurance failed to notify the state, resulting in my car registration being suspended. The other night, while driving home from dinner, I was pulled over by the police and informed that my car was listed as uninsured and suspended due to Tesla's oversight—something that has never happened to me before. To make matters worse, calling customer service was a nightmare; I was on hold for over an hour with no resolution. This issue is still unresolved—an absolute waste of time and a complete disaster.

Pleasant surprise! The Tesla sales/advisors were able to get my VIN reassigned back to me, and I now have a delivery date and time. Although I can appreciate handling the process through the app, it does have its limitations. I did look at an SUV EV from Honda, it’s just not a Tesla.

The quality of the car was very exaggerated. Very very poor materials used, cutting corners. The interior was also cheap and poor materials used. You can tell you are buying a brand more than an actual quality car.

I am extremely disappointed with the way Tesla handled my recent service experience at the Santa Ana Service Center. I brought in my 2018 Tesla Model 3 Long Range due to a “Power Reduced — OK to Drive” warning and loud front fan noise — clear signs of a thermal management issue. Tesla diagnosed the problem as a coolant hose leak in the high-voltage battery cooling system — a critical system designed to protect the battery and drive unit. Despite this, Tesla refused to cover the repair under the 8-year / 120,000-mile Battery and Drive Unit Warranty and attempted to charge me over $1,000.

OMG, I ordered a Model 3 Long Range AWD and must admit to being very disappointed with Tesla's pre sales support. I had a referral link which I thought to send after the order, then they wouldn't accept it. It's $500. I then said, FINE, cancel the order, believing nobody will sacrifice a $55k order for a rightfully owed $500 credit. Well, Tesla CANCELLED the order. I ordered the car a great peril to myself during these uncertain times... If this is how Tesla is operated, it's NOT for me. Plus, you can't make a deposit with a credit card. Can't negotiate the price. Fit and Finish....hmmmmm. I think other companies simply have better customer service.

I stupidly bought one of these tin car trash cars 2 years ago. Worst mistake I have ever made. Just one mechanical and electronic issue after another. They are literally the modern day version of the Ford Pinto. They really need to just drop all pretense and replace the "T(esla)" symbol with a S W A Z T I K A. Avoid them like the bubonic plaque.

I recently had the misfortune of buying a Tesla here, and I must say it's been a disappointing experience. The car's reliability issues have left me stranded on multiple occasions, and the customer service has been unresponsive and unhelpful. The Model Y I purchased seemed like a great idea at first, but the quality control has been subpar. The car's autonomous driving features have been glitchy, and the charging system has been finicky. Not to mention the software updates that have caused more problems than they've solved. I'm not alone in my frustrations, as it seems like multiple Tesla owners are experiencing similar issues. The company's stock price may be taking a hit, but for me, it's the quality of the product that's the real concern.

If you want the customer service it is non existent. If you love vehicle and can look past that is fine. They gave me a VIN on new Y and after I bought and paid insurance on next step they gave VIN to someone else. Unacceptable.

I purchased a Cybertruck online because it said it was available for immediate delivery, I called the Mohegan Sun dealership and they verified they had the truck onsite and to go ahead with the purchase. After completing the lease and getting insurance I called to see when I would be able to pick the truck up, They explained to me the truck needed to be prepped before I could take delivery. I asked them what the timeframe would be and they told me they no idea and to just wait by my phone for a notification sometime in the future.

Hi, I have been a Tesla owner for over a year now, and for the past year, I have been charged monthly for a non-Tesla vehicle charging fee subscription of almost $20 including tax, but I do not have a second car. But I never subscribed for it, I tried to call Tesla Customer Service and at first they were not able to figure out the charges, today I called again and they told me where the charges coming from and cancelled the subscription without any refund. I guess that is how Elon Musk got rich by stealing from their members and by charging us fees that we never signed up for. The Worst customer service and a very unfair company, I do not think it was an accident they initially charged me and blamed it on me that I did this by mistake. DON'T BUY TESLA.

I bought 2021 Tesla Model 3 performance car. This morning 02-26-2025 I went tesla service for wheel alignment and balance and I got range issue. They given me appointment at 10.15 AM. I dropped my car at 10 and they told me 3.15 is delivery time. I went to service station to pick up my car 3.00 PM. They reschedule delivery time to 3.30. Again they rescheduled pickup time to 4.30. I am waiting for my vehicle. Suddenly I got invoice $6,062. I asked them for wheel alignment and balance. I need to pay $6,062? What? They are saying all the wheels are in bad shape. Need to change wheels and tyres then only we can align and balance. Since morning they kept my car when closing the station they are giving that estimate. When I check wheels wheels doesn't have small scratch. Not sure without having single scratch how come wheels will be in bad shape?. This is not at all acceptable.

It looks and drives like something that Benedict Arnold would drive. You know, cause he was a traitor and all. Its also drives like something that someone with 13 kids and addicted to ** would drive. I don’t want something like this. Tonka Trucks made better vehicles than Tesla.

Tesla/Elon Musk is a biggest crook/scammer in the world. No wonder he became the richest person in the world. He steal everyone $100!! I put down $100 deposit 3 years ago to purchase Cyber Truck, I was told the deposit is 100 % refundable, I can cancel the order anytime for any reason; 3 years pass by, no truck still, I went to the dealership canceled it, I was told I should get my refund soon, almost one year passed, still have seen my refund.

I own a 2020 Tesla Model 3. My car was parked in my garage for one month while I was away traveling. Tesla did a software update while I was gone, and when I came back, both my passenger and driver side windows were all screwed up. They kept rolling up beyond the stop and damaged the chrome on both windows. I contacted Tesla for a repair because this was due to their update and they want to charge me $1200 to fix this issue. I am not impressed with Tesla and their updates and/or the way they service their customers.

I have been overcharged many times and they don’t care even though customer service admits it but they don’t refund my money. Terrible company, but I like the car, it’s just unfortunate to realize that’s how they treat Tesla owners!!

Worst car ever. Has so many glitches and subpar finishing. It’s a joke of a car. I’d rather buy a Ford Festiva. At least it would work. This car the paint chips, it has a mind of its own and fails to do what a basic car can do, drive safely.

I owned a 2020 TESLA Model S for 4 years. Some problems I experienced: Body panels didn't fit resulting in excessive wind noise. Numerous software problems such as software disappearing or settings changing. Rubber strips in windows splitting letting water into interior between window and oter body panels. Failure of cameras. Blanking out of software while driving. These problems were eventually fixed after many visits to TESLA service. I would not buy another TESLA.

Tesla chose not to provide spare wheels as many other car manufacturers. However, very few tire shops repair Tesla tires, and if there is one nearby open you have to tow your Tesla there. However, very few tow services will pick up your Tesla because of the potential damage to the battery if they lift it badly. Tesla offers Roadside assistance to fix this issue. However, you may have to wait 24 hours to solve a puncture. Having a Tesla dropped on the street because of a puncture is what Tesla thought was an acceptable user experience. Even more, if the puncture is not in the middle of the tire they will not repair it. A new tire is $500 And if you have to replace one probably you will need to replace two to have the wheels in symmetry. You will love your Tesla until the first tire issue. Dealing with the wheels badly designed and the solution is even worse.

The delivery process receiving my car from Tesla was horrendous. Quite frankly, I’ve never had such a poor buying experience with any product, let alone a new car. I applied for a lease and was told within 72 hours I would be notified of approval. I received a text telling me I was approved and that I can sign up for delivery. Throughout that time, multiple Tesla agents called me and tried to solicit me to come get an alternate vehicle. I declined and kept the date of pickup to Thursday, Jan. 2. I took off work and arranged for my partner to drive me to get my Tesla.

You will not receive a paper title/pink slip when you purchase from Tesla. They say it's held electronically with the DMV. If you want a paper title you will need to request it from the DMV. Tesla sent me a link to the DMV website that is NOT helpful. It's not clear how to order it unless you want to fill out a bunch of paperwork to order a duplicate copy and pay a fee. Also, everything is electronic when you purchase the vehicle and there is virtually no human interaction during the entire purchase process. Ugh!

I had a minor accident on Jan 6. My car - Model X is still in the body shop. There are no dates for delivery of parts. And so there is no date of when I can have my car. This car is at the LaMettry's bodyshop and I am without a car for a month. I would not buy another Tesla. It crumbled like a piece of aluminum foil. This little accident happened in my garage!! I wonder what would have been if it were a road accident.

Hello: We bought Model 3 in Dec 2023. I was really happy with the purchase and loved the car. But later my back camera started showing lights of car behind me in a different color. Then later in Jan 2025, we had a snow storm and my car was parked outside and had lot of snow. We started the defrosting as I had to go my class. When I reached my car and started driving, the windshield started cracking. In my view, this crack is not our fault and some default in Tesla's app that it reheated the windshield so much without realizing the snow and outside temperature. I have an appt with Tesla to get my windshield fixed where I have to pay them hefty amount even though we are going with insurance. I feel like this is something tesla should be able to handle in a better way. Thanks!

My daughter leased a 2024 Tesla back in May of last year. She is very pleased with the car but has had 3 trips to Safelite in just 8 months. The first 2 she caught early so they could be repaired but the most recent nick turned into a very large crack. The windshield will need to be replaced. I did several searches to find out that this has been a very consistent issue for many Tesla owners that have purchased the Model 3 in the last couple years. My husband also has a Model 3 Tesla but his is 2020 and he has never had any issue with the windshield.

Tesla innovations and performance are unmatched. Tesla customer service is horrible. I ordered a part. They said it was delivered but it wasn't. For days I have tried to resolve this problem, but Tesla doesn't want to talk to customers. They want everything done on the Tesla app which, on top of being super unintuitive, doesn't cover this type of problem. I will never buy another Tesla and would encourage anyone looking to purchase a car to look and any brand except Tesla. Very sad because like I said a great car but worthless if you have a problem with it. If you don't believe me, try to call Tesla and talk to a person.

Wanted to purchase a Tesla schedule an appointment for test drive. Fell in love with the car. Was advised, had to do everything on app. Went on app, started process, paid 250.00, awaiting reply, can’t speak with no one, a few weeks ago by check app still nothing, then got a email to log in to accept agreement, no agreement to be found. Ask for help, a robot reply with not the answer to my question. Went out purchased another car, requested my 250.00 back and no refund. That makes no sense, if I didn’t purchase a car and you haven’t made it and no one available to help. Total robbery.

Tesla Safety Concerns: A Consumer Alert. This is a public service announcement regarding a concerning incident involving a 2020 Tesla Model 3. In Orlando last August, a minor fender bender between a Toyota Camry and a Tesla Model 3 resulted in less than $3,000 in damage to the Tesla's rear bumper. However, the Tesla driver is now seeking $100,000 in damages for alleged bodily injuries. This disproportionate claim raises serious questions about the potential safety implications of the Tesla Model 3. If a minor impact from a smaller vehicle can lead to such substantial injury claims, one must question the vehicle's structural integrity and occupant safety design. This incident serves as a cautionary tale for potential Tesla buyers. Consider carefully the potential risks and financial liabilities associated with owning this vehicle. Please share this information with other consumers to help raise awareness about this important safety concern.

After an exhaustive dealers review, I opted to jump into a Tesla EV. I bought Model 3 2025. In short, best ever experience. From the simple APP to configure and buy the car, to the driving experience. It is a luxury car with a completely different driving experience so that I see hard to return to gas vehicles. Model 3 has been upgraded, and they did a fantastic job. I am a mechanical engineer and it was hard to decide the move from gas to EV. Driving is soo cool, that I hardly want to use the FSD... that by the way is awesome. From my parking to the destination, full automatize driving. After several weeks with the cars, by far I recommend it. To note, it was delivered at the Miami Garden location, in Florida... Great service, they call, check by text, everything is fine... really showing care for the customer. This is a clear 5 stars.

I would highly recommend not Buying a Tesla. Mile range is not correct. They lie. 9 miles of normal driving take away 13 which the discrepancy is 4 miles so if your charges shows 277 miles like mine you will drive 157 on a full charge if you stay plugged in at home to precondition the car. And hopefully you will not get a car that goes to service in the 8th day of owning it. Still not outcome as of it being in service more than a week. Car was new.

Because Tesla in Matthews NC has kids running their store, who will not pick up a phone or return a call, I had to drive to the dealership a 2nd time to inquire about my registration. They walk around like entitled kids who won’t admit they drop the ball every time. I feel sorry for them when they have to figure life out in dealing with people. They lie and don’t know how to communicate.

When you drive behind a Tesla and they let off the acceleration pedal, it seems like the car is braking. It slows down like they’re pressing the brakes but they’re not which can cause an accident. I noticed it every time I drive behind a Tesla.

The good. The car is great. Everything I would want in car besides backup gasoline engine. The buying process and lack of customer service is beyond horrible. Sales reps lie and mislead every chance they get. It takes hours on hold to speak with someone and when you do they're useless. I decided to lease Model Y AWD, because the residual valve and to test out car and battery reliability. Made my deposit. Applied for financing. No problem. More than qualified and several offers. Selected Chase because best offer and you can buy car after lease.

It's impossible to reach anyone from customer service. They don't respond to emails or phone calls. I've tried to contact a rep for weeks and zero response. It's been a nightmare to reach someone for help.

4 weeks after leasing a Tesla Model Y, the cameras and navigation stopped working. I noticed a new software update had stalled at 83%. When I took the car to a service center, I was told that this was a known issue with some vehicles and that I would need to come back in 3 weeks to have some new parts installed. After telling the service agent that I wasn’t comfortable driving the car without NAv and cameras, he told me I could use and older demo car and leave my car to be serviced in 3 weeks. As I drove out in the dirty demo car it occurred to me that I was paying a lease and that my new car turned out to be a lemon. That’s when I entered the rabbit hole of Tesla customer “service”.

This is my experience. In 2023 I bought a new model 3 standard range for $44,000. Salesperson at Tesla said no problem. I could sell it back to them if I didn’t like it, well I didn’t like it after 6 months. I went back to resell it to them and they wouldn’t buy it back. This was at the Brea Mall in California. Then I tried to sell it to Carvana and Carmax as well as independently. The ridiculous amount I was offered was $24,000 and $26,000!! My car has had various mechanical problems. The last time I attempted to take it in for yet another mechanical problem I was told unless they could hear it, they couldn’t take the care for inspection?? They have to hear the problem! This was at the Tesla in West Covina California. I am now getting a lemon law lawyer involved. Be warned, do not buy a Tesla.

As much as I love our Model Y As much as I love our Model Y, the Tesla service after purchase is HORRIBLE. Weeks in advance, I had made an appointment for today (12/13/2024) to have windshield replaced. From prior experience I know it takes approximately 2 hours to complete. Upon my arrival in Tesla Scottsdale (Raintree Road) the service representative Landon informed me it would take 24-48 hours. He said he could not provide a loaner since it may take less than 48 hours. When I asked why so long, he admitted they did not have the glass replacement person working today. Although they never called me to cancel the appointment.

Tesla service is very bad specially when your car is out of warranty. If your car is out of warranty, tesla will charge you length and arm to fix your car. They charge diagnostic fee on top of fixing and material fees. The worst is that they will not provide you with loan car to drive home. For tesla to sale for cars, they need to provide a better service to customers with or without warranty.

The car is sleek and fancy, to the detriment of being user-friendly. It certainly isn’t very intuitive to figure out and can get quite frustrating. Also will nickel and dime you ie need to pay extra to be able to use apps like iTunes and podcasts on their system.

Just got a new Tesla 3. It's sooo fast - I love winning at every stop light. :-) There is so much tech built in that it's crazy. I don't love the trickle charger - you definitely need to add a 220v plug if you're driving any serious distance each day.

Seeking assistance for ANY issue that is not explicitly listed in the app is virtually impossible. My wife drives a 4 year old S Plaid and loves it. It was purchased for short trips and around town and fulfills its missions admirably. It has needed service only once at the service/delivery facility, but that was an ordeal. We waited over 1 1/2 hours to pick up the car after being given a time and paying for the repair online. Recently we decided to trade in the car on a new one. This proved a terrible experience as the registration process was difficult and getting help virtually impossible. After several days of leaving messages, finding voicemail full, and not being able to talk to a human we got a response only after messaging several numbers that we were cancelling the order. Even with the response we will cancel so as not have to deal with Tesla again.

I applied for Tesla's advertised 0% financing offer and provided my Social Security number as requested. This proved to be a huge mistake—I never expected such deceptive practices from a company like Tesla. Without my explicit consent, they distributed my information to multiple lenders, resulting in 8 hard inquiries on my credit report. The Tesla dealership manager had assured me the application would only go to Tesla financing. This practice is unethical and can significantly damage your credit score.

Stole my deposit money after offering me a terrible financing plan. Won’t give me back my deposit after denying their financing plan. The guy on the phone who initially sold me the car said I could get my deposit back if I wasn’t pleased with the financing or was rejected. Liars and thieves working at this company.

Michael went that extra mile to ensure that I went home in a cheerful mood owning a new Tesla X (he also helped in my purchase of Foundation Cybertruck)! While all staff members at Tesla are very courteous and helpful, Michael’s smile

My Tesla Model3 vin ending 859432 crashed due to autosteer technology fault. The crash report along with pictures and details had been shared with customer support weeks ago. The incident was recorded and shared with Tesla plano service center (lousy service) and there on no one contacted me for last two weeks. Per my attorney advise as a first step, I requested manufacturer Tesla for replacement with the same new car and compensation for health ER health issues due to airbags hitting my son's face and impacting his right eye with Hypemia due to the technical fault. Second part of the agony is Tesla insurance lousy service which the adjuster has been waiting for 3 weeks to assess the car which is pathetic.

Other than the exorbitant price, the main negative of this car is that it makes long drives infeasible and intrusive! Going for long drives used to be a favorite pastime of our family every summer but with this car you have to frequently stop for twenty plus minutes to get the car charged. Add to this the fact that chargers are few and far between so that's another stress to ruin your trip. Another point to consider is the fact that repairs are very expensive. We bought a model Y in July and in four months a back wheel started to leak air.

I recently experienced a frustrating situation that has left me at a loss of $500 due to issues with Tesla customer service. I placed an order for a 2021 Model Y, with the order number **, from the Tesla dealer located at 8900 Colonial Center Drive in Fort Myers, Florida. Initially, I was excited about my purchase and had high hopes for a smooth transaction. However, as I tried to get assistance regarding my order, I found myself struggling to receive any helpful responses.

They are terrible about repairs. I had to wait 6 weeks for simple repair. The repair lasted only 5 days before the part broke again. Now I have to wait another 5 weeks for the same repair. The car is fun to drive, but Tesla service is horrible.

Failed to resolve a complaint. Unethical and unaccountable company. Customer Service is unhelpful and virtually impossible to get to speak to, especially at the Service locations. If you have any issue with Tesla, always write directly to a member of their Board. Make them do their lousy job.

I had the absolute worst experience with Tesla, and I would never recommend them to anyone. I went to purchase a car and was given a conditional approval, which required me to trade in my current vehicle. Initially, they told me my monthly payment would be $385, and then they said it would drop to $348 if I traded in my car. However, after I agreed to the trade, the payment suddenly jumped to $448!

I'm really frustrated with Tesla. I spent $38 to charge my car to 97%, drove 40 miles to work, and when I got home, the battery was down to 35%. That means for just 80 miles, I used nearly 60% of the battery! Now I need to charge it again, which is costing me both time and money. I believe there's an issue with the battery’s health, but when I requested a battery health report from the Burbank, CA Tesla center, they told me they couldn’t provide one due to company policy. They only gave a verbal confirmation that the battery is "good." I asked to see the actual percentage myself, but they refused, citing this policy. Does Elon Musk know about this? I have a warranty that allows for a free battery replacement if the health drops below 70%, but how am I supposed to know if they won’t share the data?

My very expensive Tesla model X' steering wheel leather deteriorated after just 2 years. I was like, what the hell. So, I called them up on a whim and to my surprise I was told, "Yeah, it's a known problem. When can you come in for your free replacement?" So, I made an appointment for sometime in November - not a big deal. 2 days later I get an email saying, "We can come to you if you'd like." Sure! Well, today, John, the tech came to my house, a full 1/2 hour early, was pleasant; helpful and put on my new steering wheel with a new horn. And, he filled up my tires, noting that they were a little low... Single best service experience of my life! Not really! THE SINGLE BEST SERVICE I'VE EVER EXPERIENCED!

I like the car but absolutely forget about getting someone on the phone if you need service. It’s all done within the app. However, if the app doesn’t answer your question, you are screwed because you will never get a person on the many different phone numbers they offer. ZERO! I’ve had my Y for 1 1/2 years now and I’m selling it because of the lack of being able to get someone in service. I’ve done all I can and willing to do. Tesla as a full service car company truly sucks!

I was very excited to order my Tesla and went ahead and put a deposit down. Customer service was good at the beginning. However, when I had questions about financing and wanted to talk to an advisor, I was unable to get ahold of anyone through multiple calls and texts. Shemaiah was my initial advisor and she just ghosted me. I will lose my deposit now because I can't get the questions I have answered. For such a superior product, their customer service is lacking and extremely unprofessional.

The customer service in this company is the worst you can imagine. Tesla has recently become a full scam from head to tail. They have removed all customer options from their app so customers can control the solar cell and battery system in the way that serves them and is most profitable for them. We have been paying Tesla over $600 for the past six months since they made the new changes in the app and removed customer options. They were telling us how much we would save by buying their expensive $60,000 solar+ battery system. It's a total rip-off.

My Powerwall failed three months ago. My warranty claim is stuck in limbo and Tesla customer support won't give me a name or connect me to the warranty department. They repeat that they sent an email to my installer a month ago, ignore that I have copied my installer on all the correspondence and they don't have it. And that's it. No replacement, no way to talk to anybody, and no progress. I wish I could provide zero stars.

When I bought my 2023 Tesla, I financed it through Tesla Financing. Now, I need to sell the car—not because I don’t like it, but because financially, I can’t afford the payments with a 7.99% interest rate, just like many others. I’ve posted it for sale, but the problem I encounter every time I have a buyer is the lack of communication from Tesla Finance regarding how to transfer the title under the buyer's name. Tesla's response has been that they cannot be involved with a third party and that I must pay off the car in full before they transfer the title. I’ve explained multiple times that buyers need Tesla to guarantee the title transfer in their name before paying nearly $40K. Due to Tesla's poor communication, I’ve had to reduce the price several times. If I purchase a new Tesla in the future, I will never finance through Tesla again, even if the interest rate is zero—absolutely not.

People, don't buy a Tesla. Only buy a Tesla if you're rich. They steal all the money they can from you, especially if your car is old. The insurance is very high. With each maintenance, there will always be things to do. You will pay and they won't do what's necessary so you have to pay again. At Tesla in Costa Mesa, they treat you badly and don't solve your problem. I have a Tesla X 2017. It only gives problems and I know other people with the same problem. The worst regret in life. Don't buy it in the illusion of saving gas because that won't happen. The owner of Tesla fights so hard to solve problems in another country and they let people like me, a single mother who works all day, go through so many problems with their brand that it's nothing more than an illusion.

My experience was terrible! I leased a car for my son and the whole experience was ridiculous! The people that work there are the worst. I was really disappointed with the whole process from not telling us what to bring when the car arrived to them saying one thing and it wasn’t accurate. Still no tag? The payment was entered wrong? Ridiculous!!!

I'm so upset. I'm almost 8 months pregnant. I waited a month for this car. Jersey is 8 hours away from me almost. I needed 2 days extra to pick up the car and they told me that they are giving it away to someone else and I'll have to wait an additional 2 weeks. The car is fully funded and insured with the VIN and now they are going to give it away over 2 days. I can't wait 2 weeks. I'll be too close to my delivery date so I guess I just wasted a month of my time and took hits to my credit for nothing.

We’ve had two Teslas over a span of a decade. The most recent being the X. Customer service used to be incredible. Our X lease was up in 2020. We waited a year for a new one and had to purchase our lease as it took so long. When the new one was finally ready, Tesla gave us 3 days to pick it up. Twice. We finally felt something was fishy. Thank goodness we walked away as the following month the price dropped dramatically.

The team handling the service portion of the app act like a small herd of lobotomized cats. I requested service for a multiple door issue and my driver-side window will not go up. They scheduled a mobile visit. Then they rescheduled the visit due to parts delivery. Then I asked if the appointment could be sooner because our window was stuck down (live in Florida and it’s rainy season). They said they could not. Ok fine. I was willing to patiently wait for my appointment that was pushed out a month.

The inside is plain and simple and honestly it's ugly and sore on the eyes. It definitely grabs your attention but not worth the time or even waiting for a full charge and the short distance your allowed is a good idea especially if you live in the upper midwest areas during winter, if you and your family got stuck in the snow say your prayers because that maybe your last day.

Hello, The car itself and the experience is awesome. But definitely the customer service is so bad!. I'm a new customer that want to try the experience leasing. Now, I'm leasing a 2023 in almost October 2024; and the delivery date it's been changed 5 times and when you called all the times they said the same. This truck broke already 5 times with my car only? I'm waiting already for more that two weeks and they still constantly changing my the delivery date. I'm about to cancel but now I would start a new battle since I paid already almost $8,000. Shame on Tesla!!

After owning and driving model Y Tesla for 2 years since 2021 I can say that this is by design a good family car, preferably for women and absolutely only for short distances (< 50 miles). The range of 320 miles is a teaser - don’t leave the city if you don’t want to be stranded. It is also not for people who want their car to reflect who they are. Unless of course, you want to be nothing but a green gas efficient ameba. This car is a good practical car for the city, not less not more. It is the Prius of a larger size.

I'm a big fan of EVs. I own a Tesla 2021 M3. Love the car, except when it breaks and you need support/service. In my case a software glitch has killed all my cameras and GPS. So no safety features are active.

Where do I start. Customer Service is atrocious at times. No loaners anymore. No Ubers. My front left tire has busted 3 times now, for hitting a small pothole, all 3 times. Not even a huge one. Cost me $550 a pop. Ride quality is not good. It’s a Model X. Spent $3800 yesterday to fix the windshield and the Falcon door top glass. I understand it can be due to external factors but Tesla Insurance is not integrated with Tesla Service so the claim is not covered automatically. Appointments take ages. Can’t get rid of it because the price has dropped to a ridiculous $51k for a 2023 model per Carvana. Don’t know what to do with this thing. Don’t fall for it. It is NOT worth it.

Horrible customer service - Rafa manager for service center will lie to you and tell you everything is normal wear and tear. Vehicle will have 10k miles on it and nothing is covered under warranty. So far no way to reach anyone higher up. Tesla has the worse customer service rating ever

Poor Customer Service and quality of finishes Model 3. Flimsy interior trims. Peeling of interior wheel within 12K car millage. Claim was placed with Service Center. They do not assume responsibility or offer free replacement. Car was dropped off for service due to charging plug-connector issue. Car tire picked up a screw, I requested a tire replacement and they charged me for new tire and labor. Thankfully, car data log showed a low tire pressure 4 days after i dropped off the car at the service center and I was able to get my money back, which tells you a lot about Tesla staff knowledge about the car systems and logs. STAY AWAY FROM TESLA.

I'm having the worst experience trying to write and post a review like I'm scared the car will stop working for saying something negative...Oh gosh every time I type the words are messing up. Umm rented. Won't buy. Charge capacity is horrible especially going to Disney parks. Over 30 mins to charge hour from park. Just charged last night. It's just too much. Save the world by Scarface of day/life. We will die of something eventually so....I promise it was over 89% last night. This morning less than 40. Too scared to drive because unknown where next charging station is....Yikes.

We own model Y and like the car overall but we decided to cancel our Cyber Truck reservation and to not buy Tesla cars for children (we have 4) contrary to our original plans. We do like the car and feel it is a good approach to have one electric car in the family to cover you in case of upheaval in the oil industry. We had few sobering discoveries through ownership. Cost-wise we observed that seeming efficiency of lower cost of electricity vs. cost of gas is not really correct since electric car battery gets depleted 3-4 times faster so your cost is the same. In the long run fossil fuel is definitely better and more affordable, especially considering how much fossil fuel is consumed while producing batteries. So for environment using a gas car is probably overall better.

My Tesla model had an issue that made it disable to drive. Had to wait 3 weeks for service appointment and tow her 200 miles and rented another car for another 2 weeks to get her fixed. Right from service center and traded her in. Not worth to have a tesla. Very expensive and not reliable.

After driving my new Model 3 for almost 5 years. the steering wheel cover is peeling. I took it to my local Tesla dealer for a solution and was told to "use the App". I was also told I will need to replace the steering wheel, which I can order on the App. I came home and went online, where I found nothing about replacing the steering wheel, but plenty of options for replacing the steering wheel cover. I went to the App and was quoted approx $1200 (CAN) for the service to replace the cover. As usual Tesla service personnel are completely unhelpful with what should be a simple fix. Any suggestions based on similar experience?

I sold my Tesla 3 to a dealership. Two months later I received 3 charges on my credit card for supercharging. I called Tesla to have them removed. I gave them the name of the dealership, the date I sold the car, and a copy of the check. They could easily call the dealership to verify the sale, but they won’t remove the charges unless I obtain the bill of sale, call them back, sit on hold, then explain the whole situation again. I received exceptionally poor customer service from the supervisor Rhea who was rude and continuously interrupted me.

Tesla 3 was hit while parked in front of my house. 5 1/2 weeks later Tesla is unable to supply a new bumper as I am paying $800 for a vehicle that cannot be repaired plus $300 a month insurance! Why am I being punished for tesla's inability to provide parts for their customers.

Tesla is a complete joke after you buy the car. 2 month wait time to get an ESTIMATE of body repairs. Can't talk to a human and can't speak to corporate! I don't even want this crap car after 6 weeks of buying it new. Complete mistake. AVOID THIS BRAND AT ALL COSTS.

A bunch of thieves, they took $250 as a hold for a new car but they changed the terms of the loan, when I didn't accept the new terms they said tough luck. The second car I tried to get is used so I had to pay 500$ to reserve it, when they couldn't find me a loan they also said tough luck and that it's not refundable. They are nothing but thieves and Musk should go out of business for these scams they are doing to honest working Americans. I wish nothing but bad luck to this stupid dishonest company.

Service experience with Tesla is very bad, when you try to reach out to them for repairs, Couple of major issue:

I have a 2015 Model S Tesla. Low mileage 68K. Recently many issues. AC broken and got "fixed" at Portland Tesla for $1915. A few days later in Seattle, AC still wasn't working and APP said over 1 month for apt at Seattle Tesla, so I drove car to Seattle Tesla. They found another separate "problem" that required repair and it cost $1005. They tried to charge me "diagnostics" even though I had been charged for this evaluation at Portland Tesla. They stated Seattle Tesla was not Portland Tesla! Finally after I argued, they "waived" this charge. Eight days later I got car back (in evening in a parked lot via the app, shop closed), the right-side door handles no longer "presented" to open and the right side mirror wouldn't fold or tilt. All of this worked fine when I had left car for repair.

If only I could give zero stars for their customer service. My temporary license plate is expiring tomorrow (Sunday), and I have not received my license plates. No one to speak with, and no one provides any status update. You are at a mercy of some joker texting you every few days later saying not to worry without understanding how can I not worry when my car will be in drivable starting Monday. How the hell will I get to work?

Customer support and repair service is NON-EXISTING...very long wait time!!!! Extremely long wait to talk to live agent. Service and customer support will give many reasons why the vehicle is "normal" and do not need repairs. Phone agent will get you to other departments to get you off the phone. The support is basically non-existent! It is painful to get problems resolved!!!!

Many things must change with Tesla before purchasing a vehicle being with a their sales agreement very one sided and not agreeable if read. How to cancel the agreement is not explained and no live person to help by phone. Tesla seeks to make money on sales not earned with a $250 nonrefundable order fee to compensate them for what? I have no agreement with Tesla regarding the order fee yet the manager seeks to keep the money and now I must complain to everyone that this company is a cheat.

Tesla has poor customer service. It is almost impossible to do anything with human like other car dealers. I ordered a 2024 Model Y online because they did not have one in stock. I was not happy with the car when it arrived so I asked if I could transfer my deposit to a different car, but they refused.

Took my car in to get a new headlight, under warranty. The GM at Tesla Rancho Mirage refused to reimburse me for the transponder to get in my gate at my community since it was adhered to my headlight and no longer usable. I have to now pay more money to get a new one. All I was asking for was $30.

The service could be better. We tried to reach the customer service department, but we still waited for someone to answer our text or email. Tesla asked us to pick up the car this weekend, but we are away for the 4th of July holiday. We want to reschedule a pick-up date, but the app will only give us a current date. We keep receiving emails saying they will give the car away unless we pick it up this weekend. This could be better! What a disastrous experience!

To whom it may concern: This started when I had a car accident and I lost total destruction of my car and a friend of mine told me, try out the Tesla, that it's a good car, I rent it for 10 days and I liked it, so I bought the home charger and installed it first before buying the car, because I knew I was going to buy the Tesla. I received an email on June 20, from a Tesla advisor (Rachel **), offering a promotion that was extended until June 30, 2024, where they offer the new model 3 Long Range AWD car, enjoy the $7500 federal credit incentive and the option of 2.99% APR for 48-60 months (attached copy of the original email) without just thinking about making the purchase online. On June 21 I made the reservation and paid $250. Fill out all the forms and I was approved quickly. On the financial side I see that the APR was 6.14% and not the 2.99% they had offered.

If I could give them a zero I would. I bought panels in 2015 when it was Solar City. Tesla bought them and since then nothing but issues. To get a hold of a live person is impossible. All you get is someone on chat. I've been complaining about them for yrs and no one helps. I had to write a letter to the BBB in order to get any action. I had an appt scheduled for June 28th, the day before they called me to reschedule because they need 2 people. They had this appt for over a week and conveniently the day before they realized it. Now I have to wait till July 26th and take a day off because they don't work sat and sun, so the customer needs to inconvenience themselves for Tesla. I'm so disappointed in this company and their customer service. I hope to get this resolved.

I’ve had my Tesla since the end of 2017 brand new. It was good for the first two years. Since then I’ve had nothing but issues. It’s like pulling teeth to Be able to get a hold of anyone to talk to them. Doors stopped shutting and I would have to hold them shut. The batteries died several times and I keep getting charged all the meanwhile conditioning has gone out a few times during the summer. I paid way too much for it Which is my fault and it has lost all its value due to depreciation. I wouldn’t recommend buying a Tesla In maintaining

We bought a Tesla Model 3 in 2018 and traded in a Prius. We got an estimate for the trade-in online, set up the delivery appointment (at the delivery center 120 miles away), drove up with the Prius and came back with the Model 3 - all smoothly handled, no muss no fuss. Service of the Model 3 was always unpleasant since the service center is 120 miles (2-hour drive) away and no loaner cars provided while the car is service. We had 2 mechanical issues in the 6 years we owned it - only one covered by warranty.

We live in Arizona and were stranded from our 2021 Tesla Y model at 112 degrees without receiving any warnings that the car’s 12V battery die. We were not able to open the car doors nor access the interior even tho it still had 212 miles left of charge. This could have been a very dangerous situation. We are considering getting rid of it and discourage others from buying/owning a Tesla, specially a family with children or elderly persons.

Being a current owner of a Tesla I decided to buy another for my business. After doing several inquiries Tesla confirmed they would provide financing but only to a person not the business; however, the vehicle could be registered under the company's name. What they omitted to tell me was that, even when registered under the company name, the vehicle would not be able to be used for commercial purposes. I learned this on delivery day after I asked several times and the Tesla representative keep avoiding to answer me and insisted to take delivery and they will resolve any issue after it....

Love my Model Y but my experience with their customer service/dealer service leads me to not recommending anyone to purchase from Tesla. Would give them zero star if I could. When I picked up SUV, it was filthy on the outside. I made them wipe down the entire SUV before I took ownership. Inside was not prepped either.

In May, Tesla launched a compelling promotion featuring an exceptional 0.99% interest rate. Recognizing this as a prime opportunity, I made the decision to trade in my 2022 Tesla Model Y, which had clocked 49,800 miles, for a new model. With Tesla's recent price reductions in mind, I was conscious of the substantial negative equity I had accumulated, prompting me to seize this promotion as a solution to address the imbalance, secure a new vehicle with warranty coverage, and resolve the financial situation.

The car is mostly great overall as long as you don't have problems with it. The software and overall tech is second to none. I've heard people say the service is absolute trash, to those people I say "what service?" It's true that the overall all customer service is worse than trash. You're lucky if you can even get in touch with someone. I had to file a complaint with the NCDS to try to get service done on my car. The service center did the exact same thing they've done several times which is to say there are no problems even though I submitted videos to the arbitrator.

Honestly, I have over 120,000 miles on my Tesla, and now my battery has failed. Tesla is charging me $15,000 for a new large battery. This is absolutely ridiculous, and I am furious with Tesla. What on earth is going on? I just paid my car off and now this is a headache.

I have had a Tesla since 2021. My only complaint is that there are not enough super charger stations when doing road trips. And if there is one you have to go off the road to some little town and once you get to where the stations are you can find them in the parking lot. No signage!!!! More often than not they are in parking lots that you have took at a fee for. Ridiculous. I am considering getting rid of this car and going back to gas. I travel often and I need ease. It is way too stressful. I am shocked that Tesla is not looking into this. I live in Boston and you count how many super charger stations are I to the city. I have to pay at least $12 - $20 to go to nearby station that's in a parking structure.

I did it! I traded my 2001 Toyota Corolla for a 2O24 Tesla Y! The drivability is off the chart! It’s a one pedal driving. You don’t use the brake! When you lift off the accelerator it starts slowing the car down to a complete stop at a stoplight. The Torque is off this chart. You don’t know what real Torque is until you drive a Tesla. It makes driving way easier. I’m a person who is not good with driving cars that I'm not familiar with. When I drove this car it was a natural fit for me. This car is very intuitive and user friendly! Tesla made it really easy to buy through the app. I also purchased Tesla insurance. It's way cheaper. The time of purchase in the app, the government incentive was applied to my purchase. I’m in awe of the Tesla experience!

Unfortunately in last six months my model Y has to be taken to body shop for repair work. However every time experience with Tesla part and accessory supply had been pathetic. They take over six weeks to supply parts, ship wrong parts and to top it all there is no communication from them, no ETA , no apologies, no compensation. Is this why I bought Tesla, is this their way of putting their customers through hardships? #tesla

I will never ever buy Tesla again until the last gas car is available on the market. I was driving home after pickleball with my kid in the car. Some crazy person crashed into me making a left turn, without even hitting their breaks, full speed full force. The hit came on my left (driver) side of the car, deploying my airbags that gave me a second degree burn, both me and my kid had bulged disks and psychological trauma from this. That psychopath who hit me - was making their left turn in the opposite direction, breaking all laws and collecting bunch of tickets from the cops after the collision. Obviously they were legally at fault! But! Knowing that I was in Tesla and only this car has black box - they tried to sue me back!!!! Claiming I was speeding and requesting the black box. Can you imagine? I couldn’t believe that everything I’ve been through- My own Tesla was throwing me under the bus.

I have leased 3 Tesla model S vehicles since 2015. I was going to order my 4th, but I hate to say that their customer service is the worst experience I’ve ever had with any company. Ever. The leasing company has no idea how to communicate. They send me daily text messages to pay for a lease I transferred through them in 2017. They have tried to bill me for tires on my lease return from 2021 that I bought at their service center. And now with my 2021 car, I have a lemon regarding a left rear tire that prematurely separates the inside wall from the tread every 11 months, long before the other 3 tires need replacement. They’ve told me this is normal. I have tire experts telling me it’s absolutely not normal to happen to the same tire in the same spot 3 times.

Tesla, a company once celebrated for its groundbreaking innovations and customer-centric approach, appears to be shifting gears in a less favorable direction. It's disappointing to see Tesla now charging $205 to diagnose issues on cars that are still under warranty. This move seems to be a stark departure from their previous standards of customer service and may indicate a strategic pivot towards maximizing profits, likely under the pressure to appease shareholders. This shift could potentially erode the high consumer satisfaction scores that Tesla has historically enjoyed. It's a shame to witness what could be described as Tesla's fall from grace, as it raises concerns about the future balance between profit margins and customer loyalty.

Updated on 04/27/2024: Ridiculous customer service. It's been over a month and I still can't get my money back for wrong charges. I leased car for over 3 years and at the end was wrongly charged. Tesla automatically debited my bank without my approval of vehicle return charges. And now I can't get my money back. The situation is very unpleasant and unprofessional. Will have to get lawyer involved.

Very unsatisfactory customer service. It’s impossible to speak to anyone and their after sales support is all done through a lousy app. I had an unexplainable issue with supercharging that should have been a simple fix but there is no way to get it resolved. I have lost confidence in their supercharging network. I’ll be keeping a gas vehicle to use if I ever need to take a trip that is beyond the round trip range from my house.

As far car is good, but as customer service are can’t be worse than Tesla for sure. I own 2 Tesla. I just ordered one more for my friend and I suppose to get 10000 credit, now they say I can’t get credit because I order it for him. I wish I never bought Tesla.

I am done with Tesla, I liked their car because of FSD feature, but their customer service is horrible. I noticed it already with their repair and service department, but now I was planning to buy my third Tesla. The customer service people were ignorant and not listening to client's concerns, everything is done ONLY over text messages and they don't even call back if you ask for it. Another horrible policy is, when you transfer your fsd from old tesla to new tesla and you decide not to take your new tesla, they do not transfer the fsd feature back to your old tesla car and you lost $12k. I bought now Porsche Cayenne instead.

I've had enough of Tesla's deceitful practices and felt compelled to share my terrible experience. Tesla, supposedly a beacon of innovation, has resorted to misleading customers at every turn. Their tactics are disgraceful and unacceptable for a company of this caliber. Tesla may be leading the charge in the electric vehicle market, but their complete disregard for ethical business practices cannot be overlooked. Their arrogant and deceptive approach will undoubtedly catch up with them, and I wouldn't be surprised if they face substantial lawsuits in the near future.

Absolute worst car I’ve ever owned in my life from delivery to eight months later. Had to take it into the Burbank service center to get the windshield replaced because it got hit by a rock and split. After I got it back, the range decreased significantly the radio stopped working and it wasn’t calibrated correctly. I’ve had more issues with this car than I’ve ever had with any car I’ve ever ever owned and I am 58 years old so I’ve had quite a few of them. Knowing at this company is held accountable. All they do is send some kid out with pimples on his face to tell try to convince you that there’s nothing wrong with the range of your car. Then when you argue the point they try to make up things like well.

Have owned Hybrids since 2003, so going EV was the next step! Leased a long range model Y and am well pleased so far. Generally, I like the roomy interior, the techno gadgetry and the performance. Not too concerned with range anxiety since I still have a Hybrid Highlander for our travel car! Feel like the auto pilot, and the feel of their system is not quite as sophisticated as my Highlander or Venza and really feel the Tesla needs a digital rear view mirror and heads up display! Otherwise I like the drive and feel of the Tesla. It feels a little more sports car’ish and is generally very comfortable, quiet, and refined.

I bought a new Tesla Y LR in September of 2023. As of this writing I have 10,500 miles on it. I was already aware that the actual range will differ from the stated range based on speed and weather. The majority of my driving is within 100 mile range so charging at home is inexpensive and convenient. It is a well built car that fun to drive. 2023 saw a refresh of the Y with better suspension and noise reduction. The $7500 fed tax incentive plus the $2500 state incentive made purchasing this new Tesla a no brainer.

Tesla should be more transparent with their trade-in value estimates versus actual offer. My actual offer was $4,000 less than their estimated offer before I put down a $450 non refundable deposit on the car and charger. Same info and only one hour apart. I was told by one of the sales persons that I’m not the first to complain about this issue. Lesson learned.

I have a Tesla solar system which as long as you never have a problem is fine. But, if there is a problem you will experience the worst customer service. They want you to use the app for everything. It doesn’t work most times and you have to call and end up on hold (for me) at least 45 minutes before you get a person who ironically tells you to use the app that didn’t work. I even kept two representatives on the phone to walk thru it with me just for them to experience the app not working. Their response: "Oh that happens."

Summary: They didn't perform the repair I brought the car in for and instead caused an additional $5k in damages that they refuse to repair.

I bought the Cybertruck 3 weeks ago. I thought this was a roblox truck. What did I get myself into??? I decided I should get my money's worth, but how am I supposed to do that with this trash truck. Also why is it only in gray, that's the worst color. DON'T GET THIS GOOFY ** CAR!!!! I'M PISSED!!!!

My car's cruise control and safety features were disabled while traveling long distance for a week. This action was taken by Tesla supposedly as a safety precaution because while driving both hands were not on the steering wheel. I was disgusted, alarmed and felt taken advantage of because Tesla wants their owners to purchase the self driving packages, so they have resorted to underhanded and aggressive measures such as taking away features you supposedly own and purchased already in an attempt to further coerce owners to buy their other products. I had a Cadillac and a KIA Telluride that had enhanced cruise control that relied on eye contact and even when it deemed you tired it would ban cruise control for a couple of hours at the max, Tesla’s latest action is truly greedy and despicable especially to prohibit features meant to save lives when they are necessary the most.

I had a appointment today to test drive Tesla, my wife and I were waiting for 30 minutes inside show room, No one stop by to assist. It was Awful experience. Terrible service. I'm not even sure if I ever want to go back.

I am writing to file a formal complaint against Tesla, regarding a significant issue with my Tesla Model Y 2021, which I purchased in December last year. This matter pertains to false advertising and a failure to uphold the promised capabilities of the vehicle. Despite Tesla's advertising and product descriptions promising a range of 330 miles on a full charge, my car has consistently achieved at least 40% less than this advertised range. This drastic shortfall has severely impacted the vehicle's usability and the value I derive from it. I scheduled a service appointment with Tesla. The resolution proposed by the service team was both shocking and unacceptable.

We own a 2023 Tesla Model 3.....purchased new. The phantom braking is terrible and happens often. Tesla says our software is up to date and the phantom braking is "normal". Dealer said we should take a screenshot the next time it happens...yes...taking a screenshot while DRIVING! The dealer said we should drive with our foot on the accelerator while in cruise control to avoid sudden braking due to phantom braking! Tesla "updated" the front parking camera which worked fine and now it is cloudy and questionable for accuracy but again Tesla says this is "normal". I would not buy another Tesla as they claim that everything is fine to explain obvious defects!

I. Had Tesla model y. 3 year. Always something. Problem. When you fix the car it’s very expensive. But car quality is like 99c. Very bad quality. In car every thing's very Sensitive. Chair. Front. I really don’t like this car. Because quality very. You can’t beat Toyota.

I love our 2023 Model 3, best car I have ever owned, with one exception: My 2017 Mazda 6 and my former Hyundai 2018 Sonata had something that Tesla lacks and has promised for years. THERE IS NO REAR CROSS TRAFFIC ALERT SYSTEM! Despite 10 cameras on all sides and inside the cabin, I cannot rely on a system of alerts for this purpose that I have had on my 7 or 8 year old vehicles and Elon Musk I understand promised several years ago, despite the great ability to send out regular software updates! WHY??

I will start by telling you that we love our Tesla overall, except for 2 very major issues which Tesla local and corporate refuse to address. The first thing is the Phantom Breaking problem which is a really serious safety issue. On rural highways the car will suddenly break without notice and often for no apparent reason. This is by using cruise control only. The highway can be perfectly striped, and with no car in sight. It can also happen when you're passing cars or semi trucks. I would say 85% to 90% of the time it is a soft break. But sometimes it can be a dangerously sudden hard break. I can remember one time when we were passing a semi and the break was so hard that it threw out dog from the middle of the back into the front console area.

I was looking for an electric car in 2020 and Tesla was the only option. Unfortunately now I am stuck with the car and even though I like the car this is the worst service center I have ever known. Just to give you an idea- you have to go through their app which defaults to service at home (which I have never been able to use). After days waiting they let you know they can't come to your home and you need to schedule through their service center which are usually booked at least a month out. This all means you better not have an issue that needs instant resolution because you won't get it.

I've owned 100+ vehicles in the last 20 years and my model S plaid has the absolute worst resale value. You could possibly predict getting screwed this badly. 15k down at signing and 18 months later still 50k upside down because of an insane price drop on the next year model.

Our Tesla Y was in an accident on December 3, 2023 and now February 2 the car is still in the shop with the front bumper, hood and sides removed with no firm date of completion in sight! There were only 3 places in all of Southern CA that could repair the car - another car hit the corner of the driver's front end. The "Tesla Center" said it would be completed the beginning of January and every week thereafter. Now they estimate another 2 weeks at least. They report miscommunication at their facility, miscommunication about parts, a hundred vehicles to be repaired, delays on getting parts, etc. Tesla makes a nice car and lots of charging stations, but it dropped the ball on service centers! Don't buy a Tesla as it is a headache to get anything fixed!

Tesla Insurance is the worst car insurance a person could have. I recently was involved in an accident and for the next TEN days, I was attempting to get a hold of my given adjuster, an insurance representative, or anyone through Tesla who could present me with a solution to getting a rental car. I am not joking when I say they were no help whatsoever. Every time I called Tesla’s insurance line at 844-348-3752, I got nowhere as it is just an automated line which gives suggestions. On that line I was told to email: (Rental@reply.teslainsuranceservices.com). As a result of emailing them a day after my accident, I still have not gotten a response and it has nearly been two weeks since I wrote it.

This morning around 10am I was going to go to the market but I realized that my Tesla Model 3 was turned off even though it was charging. I was super surprised because this had never happened before. I tried to contact support through the Tesla app and they sent a tow truck to supposedly tow the car to the nearest Tesla dealership but the person Tesla sent was from a third party company and he just opened the car and charged it for 3 minutes on the battery in the front of the car and said it was fixed and there was no need to tow it to Tesla. I told him I had to work in the afternoon and if it was safe to drive. He said yes and left.

I’ve had a Tesla since 2021. I bought a brand new Tesla Y. It has been such a piece of “**” car. The steering wheel melted. Seriously… melted. The battery says it’s at 250 miles but I probably get about 100 miles. Oh and don’t get me started how scary it is to drive in the snow! The backup camera won’t work. It slides all over the place (even with the best tires). A few months ago, my phone quit working which is used as a key, and I had to call in and found out I had to reboot the entire car. This is the most unreliable car I’ve ever owned. Such a disappointment. Gas is king ladies and gentleman, never forget that.

I purchased a model Y at the end of 2023. The most deceptive auto maker, the car does not perform as advertised at all. The battery range is half what is promised and the service center just refuses to do anything to fix the problem. I am very disappointed and would not recommend this car to anyone.

I ended up eating 4 months of lease payments. That's how bad the car was. It's a computer first, car second. I.E... it's like when you upgrade to a new version of windows that has bugs and you can't stand. Tesla strikes super annoying. The whole car is annoying. I used it to take the stress out of driving, but with all the bells, rules, alerts, and so on. I couldn't stand it anymore. With every update the car got worse and worse. It's nowhere near behaving like the car I leased 3 years ago. Hated Tesla and will never get another one.

We should have had an inkling when we picked up our car in Kansas City and it was not sufficiently charged for us to get home to Nebraska. The ride was rough and the operation was not instinctive. Since this was a tech company which sells cars, there was no drivers manual, and everything had to be accessed by phone or computer. We were surprised that there were no floor liners, but learned that they are available for $400. How do we sync our garage opener with the car? That would cost $300. The key is the dimension of a credit card. My wife lost hers in the shuffle. The new one cost $40. Tesla is the Spirit Airlines of car companies. The Model Y is advertised as getting 330 miles on a full charge. According to our figures, we are getting 230 miles. Rough ride - overpromised and underdelivered -- no presence in our state -- difficult to learn the basic operation -- we should have bought a different "top of the line" electric vehicle, and we should have read the one-star reviews.

Experiencing a Tesla body repair has been a frustrating journey that began in June at Thoroughgood Automotive in Tucson, Arizona, a certified Tesla repair service. While using Full Self-Driving (FSD), my Model X collided with a pole involuntarily, causing an insurance increase through Tesla. The repair process was hindered when the selected shop, Thoroughgood Automotive, had a single certified Tesla technician, leading to a two-month delay before work even started.

Friday I purchased a new 2023 Tesla. Put down the deposit and received a purchase order number with the price breakdown. I was told I would get a PDF FORM with more specifics in about an hour to my email. Well now it is Monday and I never received anything. I was also told to log into the Tesla app to complete my purchase plans for pick-up of vehicle that was already in stock in Scottsdale AZ. I have sent emails, voice mails and text message to my Sales Advisor out of CA. Now his VM box is full and I haven't heard a word all day. I figured I would call the customer service line 888 and was holding for 1 hour and 16 minutes, while I worked and then decided to hand up. I will be cancelling this purchase and demanding my deposit back. The good news at least I figured out the service was horrible before taking possession of the Tesla car. Elon needs to call the phone line and follow up with his sales advisor to see how difficult it is to do business with them. My guess for every car sold they lose 2 sales.

I purchased a Tesla Model S with 60k miles in April 2023. 2 months ago, I noticed that my car was starting to lose acceleration & I wasn't able to charge it. I tried to schedule an appointment (through the Tesla app, because you can't speak to someone first) & they informed me that they ran a remote diagnosis & determined that my HV Battery would need to be replaced (it would cost 15k because it was out of warranty). I then asked if I could bring it in so they could make sure the battery was the issue. They said they were sure this was the problem but I could bring it in anyway & have them review it.

Tesla listed a model 3 for $4,500 down 329 per month 3 year lease. After I paid $250 non refundable order fee. Tesla change to $7.200 down payment 366 per monthly. Spend 3 days Texts and emails with 3 different customer service. The answer was, "Either you take the car with high payment or cancel it with no refund." What a scam. Will file a dispute with American Express. Pui **

The Tesla customer service is horrible. I would never buy a Tesla again because of the customer service. There were so many issues after car was delivered. They did not update so the falcon doors were not working properly and hit the lights in the garage after owning the car for 30 minutes. Brought the car to the dealership and they were trying to charge me an additional $1200 to get it fixed. I've called customer service for various issues, emailed them with no timely response. There is no professionalism, caring for the customer.

The Tesla Model Y has no spare tire. If you’re counting on Tesla’s roadside service help, THINK AGAIN! I’ve had 3 tire issues; Tesla helped on none. Service was either very untimely or “out of range”. Don’t buy the car!

I was very happy with my Tesla Model Y until I had an accident. It is exactly one month and 22 days since the body shop ordered the parts from Tesla and they didn't receive any response. Tesla part section even doesn't tell them anything about the approximate time of part delivery. I loved Tesla but right now I changed my mind. Tesla just wants to make the cars and sell them and they don't care about service after selling at all. My accident was in July first and I was waiting for the insurance decision up to Sept 8 (They were also very slow: the co-operative insurance). On Sept 8 the parts were ordered by the body shop. Today is October 31 with no response. I suggest others not to buy a Tesla.

Lot of Punjabi people have a Tesla and they understand the English but I don’t understand. Can you do Punjabi language. I understand Punjabi and not English. There are so many languages why not Punjabi? Please set it to Punjabi.

I was a big fan of Elon Musk and even bought shares of Tesla. Please take responsibility for every employees of you. At least you can reimburse the customer who lose the money by your team. I bought the Tesla car 2 days ago from online sales team. They fraudulently told me that after purchasing the extra package of $12000, I will have a summon system. (What I really need it) Now I found out that we don't have a summon system. Now all the customer service or managers are making stories the feature will come in future but no time is known. But what about my $12000 extra I paid? And now no one is giving back my $12000.

It is almost impossible to get in contact with anyone there, they are good for selling but not to address former customer issues properly. I finished a lease contract and now they want to charge an outrageous amount of money.

I am highly susceptible to motion sickness. Within 15 minutes of being in the car, whether I was driving or a passenger in the front seat, I felt sick. This is due to the one pedal driving. The constant need for micro adjustments in pressure on the right pedal to maintain a steady speed is the reason. We were really excited to buy a Tesla. We cannot buy one now. We will never buy a car that does not allow us to turn off the OPD. Turning it down to a lower setting is not enough. I really hope that this the philosophy Tesla is embracing of OPD completely does not overtake the EV industry. We need an EV where I can turn off the OPD and use regenerative braking through pressure on the brake pedal. My limited Internet research shows that it is difficult to find a ev where you can turn off the OPD completely. This is very frustrating.

Tesla customer service is atrocious. I purchased the car following the instructions of someone by text. I drove 5 hrs forward and 5 back to get the car and they couldn't locate my payment. They blamed on anything (me, my bank etc) but themselves. I spent an entire day there because they cannot even talk to each other, but they need to communicate by text. They found the payment as soon as I left. The car arrives with a dent. Months before it could get fixed. I had to drive another 5 hrs forward and back twice.

Title: The Deception of TESLA: Overpriced and Underwhelming Electric Vehicles. In recent years, the world has witnessed an electrifying revolution in the automotive industry. Electric vehicles (EVs) have taken center stage, promising cleaner and more sustainable transportation options for the masses. TESLA, however, has managed to overshadow this noble pursuit by robbing EV car enthusiasts blind with its underwhelming offerings that come at a premium price. Recent significant price drops have only shed light on the scandalous tactics this car maker has employed in creating and riding on an overhyped wave of excitement.

I just returned a Tesla model S long range off a three year lease. I can put aside that you never can speak to anyone when you have a problem with the car. They always give you a month before they will fix it and after about 2-3 weeks fix it through the internet. Seems like they should have done it immediately. Had a flat tire. They texted me that I had to agree to three things:

I was a big fan of Elon Musk. I booked a Tesla Model X in September 2023 and immediately after booking I found a mistake and called customer service. I was promised a call back never got; to my surprise there is no one at the corporate level to even listen to the customer grievances. Finally, they said I have to cancel and redo the reservation and I will lose the $250 deposit. Keep it Tesla.

I bought a brand new Tesla Model X in 2022. The finishes in the car are cheap and not detailed orientated! The HVAC is super weak, falcon doors don’t work properly if you have a car seat! Now after 1 year, the steering wheel is peeling!! The driver seat is opening and the wheel well fender is falling apart! The Tesla customer services is also terrible! They mentioned that a new steering wheel will be arriving in July but now they are saying November! I hate this car and this company!! Not worth of the money!

Any savings from owning a Tesla quickly evaporate at these service centers. Do not be surprised in the future to hear allegations of insurance fraud, parts swapping, exorbitant price estimates for repairs and all-out price gouging from the Tesla service centers because Tesla has done a piss poor job of keeping out the ICE mechanics which destroyed the automotive service industry and which are now out to bring lawsuits upon the otherwise stellar name of Tesla. It is a resurrected and undying mentality.

I purchased a Tesla Model 3 Performance 2022 for $70,000 after taxes in June 2022. Unfortunately, Tesla recently reduced the price by approximately 15.7%, causing my purchase to result in a loss as my car is now worth less than the new prices. When I attempted to sell the vehicle, I received incredibly low offers ranging from $29,000 to $36,000, resulting in a loss of around 50% in just one year. This indicates that the car's value will be exceedingly low in the market in the coming years.

I bought model Y 3 weeks ago. The title and new tag is still not received so far. The temporary tag is expiring in 3 days. After 8/31 I will have to drive the Tesla without valid tag. I called called customer service a week ago and left message without any response. Then I have to contact the Tesla Store where bought the car and the guy told me I have to contact the customer service to thing resolved. I called customer service then the rep told me I have to call the delivery/sales department to get new tag. I called them 10 times and got hung up response. I left message and get no response. I don't understand why Tesla treats its customer such poorly. I will really have to think it over if it is worth to buy Tesla.

I took ownership of a tesla model 3 on 8 12 2023. I added the enhanced autopilot feature to use the summon feature. I after reading some review and its limitations I called morning on 8 15 to cancel the feature. I was told I was not within the 48 hour window to cancel. I had other circumstances-wife in hospital that prevented me from calling sooner and also in the sales agreement there is no mention of 48 hours. On top of that I am being told by the Tesla manager that the summon feature is not quite ready and does not appear as an option on my screen. So you get dinged for $6k for nothing but the hope of a future option. Elon Musk should be ashamed. This is the worst customer service I have ever encountered.

I do not understand, why if everything is what the application says and when we put a financing plan on the website and it shows some values ​​when their agents do it, the monthly payments increase more than 10%, and they attribute it to an error of your website, I don't know why not correct it and that these test numbers are real and not create false expectations. This happened to my wife trying to lease my daughter who graduated from college. I am sure that it is done maliciously, because with the technology that Tesla uses they are not by mistake, since they offer products that they do not have or do not want to have.

I wanted to badly to love my new Tesla. Purchased a 2023 Tesla Model 3 in February 2023. First, their virtual customer service was the absolute worst experience. I actually wanted to buy a car that was available in the state of NV (I live in AZ) at a dealership but the representative said I could not buy a car outside of the state I resided in. What? Since when? I would have registered it, etc. in AZ. That representative was very rude, hung up on me numerous times yet I was stuck with him if I wanted to buy any Tesla. A ridiculous system.

Model Y had been Purchased and got delivered on the 30th-June. In less than a week, “Rear Motor Disabled “ and speed limit got restricted to 37 MPH. After multiple attempts, got Tesla service center appointments. No fix until now from Tesla. I am without Car. Poor Customer Experience.

Neither Humans nor AI exhibited any Business intelligence whatsoever at Tesla. What didn't work: Apps, Humans, emails - no replies, phone calls - no replies, texts - nonsensical replies, no followups - just a slough of false promises - as Tom Hanks' character Otto would say, "Idiots!"

Order a new Tesla model 3. I was very excited. Before ordering the Tesla I went through the trade in process. They gave me a estimated value according to my VIN. I was happy with the value so I went ahead and ordered and paid my 250.00 deposit. A day later I was told they could not accept my trade in due to it being a car that was registered in Canada before I owned it. You would figured seems how they had the VIN for the estimate they gave me they would have known that already apparently not. Without the trade in I was unable to secure the new car. At this point they refused to give the 250 back. Then on the phone they said, "Don't worry you are not liable for the remaining 53k for the car." "You're Welcome." Really!!! Well I now know even if I do move forward with an electric car in the future it will not be Tesla.

My Model Y is one year old and on a 90 degree day, my back seat has melt sign because it was too hot inside and there was a book kept on the back seat which left a melt sign. Tesla won't cover it!! The only good thing about Tesla is its infrastructure, the car is pretty ordinary in drive and handling and this seat experience has made me even sour!!

Low speed front-end collision of Model 3 deformed front bumper cover and aluminum hood with no visible damage to other car. Trying to get repair through non-Tesla insurance company, but all needed body parts are back-ordered and it has been 1 month. Since parts are only available from Tesla, if you get in a collision you may need to scrap the car.

I ordered Tesla Y on Feb 9th 2023. I was originally given a delivery date window of May 11th to May 13th after I purchased my International tickets to India to travel on 11th which could not be changed. I requested the Tesla advisor if I can pickup the car on 10th a day before the given pickup schedule window and he denied. As such, I requested to keep my account on hold until June 1st because my return is scheduled on June 1st.

Pros: Stylish, handles great, easy to learn to drive. Fun car. The experience of buying a Tesla is delightful - something no other car-buying experience comes close to. It was simple, straightforward, and fast.

I’ve had a Tesla for over 2 years and have had to replace the mechanics on the several windows multiple times in a short 2 year period. They need to make better parts that last longer or at least extend their warranty. Nothing but issue after issue with malfunctions.

It's comfortable, spacious, peppy as heck, reliable. Saves time and $ on maintenance as there is no tuneups, oil changes, or going to gas stations. Just plug in at night and ya got a full battery in the morning. It's just simple and it works.

This company's brand should read (Delusional), and oh, how we have fallen for their charade. Poorly built vehicles, extreme production delays, and non-refundable fees to apply. You may save on gas, but you are overpaying for all the hidden fees, and, at best, a la carte selections. Their customer service should be award-winning for the WORST.

The Tesla Model 3, regular range gives me 430k of range per charge. I charge at home and we have not noticed the increase in hydro. So for a vehicle that costs about the same as a Camry, I don’t have to pay for gas, oil changes, etc. I have FSD Beta on this vehicle and it makes my 2 hour commute completely enjoyable. While it is still beta, I barely have any takeovers. I firmly believe the Tesla is the safest car on the road and I know it has saved me from accidents. Love this car and love saving the planet

This car is a spaceship for the road. Decades beyond any other cars I've had and continues to get better with over the air updates. The future is now. Safest car ever tested by NHTSA. My family's safety is priority.

I've had this car for nearly five years and it's a masterpiece of engineering. After over 60K miles there's still not a single time I get in the driver's seat without consciously appreciating this car.

We bought our model y after our model 3. My wife drives the model 3 and it’s her first car and loves her car. I used to love drive stick shift/manual transmission roadsters because I love driving and feel of the road. However, once my wife got the 3, I felt in love with the convenience of charging at home and the instant torque and autopilot. So I put in the order for model x. Meanwhile waiting, I lost patience and bought a model Y to tie me over until X arrives. Y was more spacious than model 3 and we camp in the car with 2 adults and 2 kids and it was fantastic. So far the 3 and Y had no problems at all other than windshield wiper fluid. The big screen is amazing for navigation and it’s much better than CarPlay or android auto. My X is arriving in two weeks and I can’t wait.

Teslas are the best cars in the world. They are safest, have the best technology, are the best looking and have the best bang for buck. View Monroe and Associates for a hardcore breakdown of the superiority of the cars.