Tesla Reviews

I now have a $55,000.00 car that I can not use. Still waiting for a charger to be shipped. Tesla does not have any phone numbers for custormer support. If you do call, they will put in a message for you. They do not respond to those messages. I know I can travel to a supercharger to charge it, but it is 45 minutes away. I purchased it and planned on charging it at home. NEVER AGAIN!!!!

Tesla was suppose to reach out to me with some kind of instructions on returning the old vehicle but they did not. I now realize it's a scam to get people to hurry up and order new cars before the year ended. This is why they gave a 6,500 credit if you did this. Their sales were down and by any means necessary they reached out and persuaded people to order a new car. Who on earth would get into a new car and still pay off 6 months of the old car that you no longer have? This should have been disclosed to me when they reached out to me and told me I could get out of my current lease early. I have gotten out of multiple leased vehicles early over 20 years and if I am leasing another vehicle from the same company I do not pay off the remaining months of the old lease.

Tesla also made up wear and tear charges that eventually I made them take off the final bill. I reached out by phone multiple times to ask questions about the lease return and I was on hold almost 2 hrs. They purposely made it almost impossible to speak to someone. I left a call back number in the queue and never received no call back. This is incompetence on their part. They should not be allowed to keep soliciting under this false narrative.

After that my delivery-schedule screen on Tesla App shows exactly same message (Check Back Later). The only thing that was changing was Estimated Delivery dates {Dec 30 - Dec 31 ....then Dec 31 - Jan 5....then Jan 2- Jan 7....and today Jan 9 - Jan 16}. In the meantime my sales point of contact in Santana Row center (Miss Ida) says, I lost the year-end discount because I could not pick up the vehicle by Dec 31st. She acknowledges that I did everything right, not sure what went wrong. I am wondering how many of us experienced the same....Tesla was honest in the discount or it was marketing scam?

1. The car did not come with two key fobs. During my ordering time in Feb. 2022, salesperson Eric in the Brea mall store told me that the car comes with two key fobs as one of the features for Tesla premium model X. He also showed me the cool features for the key fob. This was part of the reason for me to decide to buy the model X. But the car did not come with two key fobs.

I told this dispute to the delivery person Eric, Mark and the manager Esteban at Riverside, California and also stated that the Tesla app today still shows the key fobs that come with the car. They said Tesla will not include key fobs from April 2022 after I bought the car. And Tesla did not have time to update the App for eight months. They also stated that the purchasing agreement I signed did not say the car came with any keys. So legally, they do not have to give me any keys. They said that I can buy the key fob for $175 each. This is very bad for Tesla to break the sales agreement and without letting the buyer know. I need these two key fobs because it was promised and as part of reasons to buy this car.

2. The Car did not come with the basic charging cable. During my ordering time in Feb. 2022, salesperson Eric in the Brea mall store told me that the car comes with basic charging cable for Tesla premium model X. They said there was an email sent to me on the same day. The email offered a promo code for me to buy the basic cable for free. I did not know that. I asked if I could borrow a cable so I can charge the car before the new cable arrives later. They refused and said that I can buy the cable now but can not use the free promo code. Or I can go to Tesla charge stations to charge the car since my car comes with 10,000 mile free of charge. I told them that I installed a 240V wall charge plug eight months ago in my home. It is inconvenient for me to drive to Tesla station to charge. Esteban did not agree with my inconvenient reason to go to the Tesla charge station to charge the car. I still do not receive the charging cable today.

3. The delivery person did not have any basic knowledge about the car. The delivery person did not know how to close the front trunk. I showed him how to close it. When I asked how to set up the garage door opening, they told me that I have to buy the special feature from Tesla. He basically wanted me to take the car and leave. No basic walkthrough.

4. Delivery persons and Manager Esteban at Riverside CA delivery center do not have product, customer services and dispute training. It took one and half hours for Esteban to talk to his manager about my request, and then said no to everything I asked for. When I asked if he can write down his and other delivery persons name so I can state in my complaint letter, He said he can not write down his name, I can take note of myself, and he can not tell me the name of the person who just helped me to get the car because of the law. Esteban is full of ** in front of customers and his employees. They don't care about the customer experience and feelings.

5. The car comes with many uneven panels in exterior and interior. The repair appointment is on Jan 11, 2023. I was kind of prepared for these issues since many Youtube videos showed. As a leading EV manufacturer, Tesla should not be famous for these kinds of poor workmanship. It gives customers a lot of inconvenience to receive and enjoy a new car.

6. Till today, no one from Tesla offered a solution to my disputes. The next day, someone called me from the Riverside delivery center wanting to know how my experience was because I brought the flagship Tesla model. After learning of my above dismay, Eric from the Brea mall store also called me about the issues. They can not give me the two key fobs and only told me that the Riversed is a new center.

People buy Tesla because of its leading technology and brand. you leave a bad taste for not keeping promises and bad services. It will cost Tesla for these types of issues down the road. I have leased ten plus premium cars for my business in the past 20 plus years. I have never faced these type problems during delivery and wrote this type of complaint letter.

I assumed that they would return the money as stated in their purchase agreement to me and to the bank that provided financing. They provided me a refund of my security deposit within ~10 days but still have not provided my bank back the financing. I have called numerous times, waiting on hold for hours, been told my all manner of different people at Tesla that this was actively being resolved. I would not recommend anyone complete a major purchase with this company. I can't imagine how poor the customer service experience must be once you actually own the car.

I would absolutely hate to work here. We were expecting a luxury experience from the all known TESLA, but seriously would have been better off at a Kia dealership. If you want luxury this isn’t it! Elon Musk DO BETTER!! This was a catastrophe! Oh and to top it off our new car wasn’t even fully charged. :) Just plain embarrassing at this point. Do yourself a favor and purchase a Tesla anywhere else. Oh and don’t bring your kids here, this is anything but accommodating for families with little ones. Glad that’s over and we never have to step foot in there again.

Finding this out was pretty infuriating, but what was even more infuriating was finding out that the NEW owner of my Model 3 also doesn't get the benefit of the remaining 9 months of premium connectivity that I paid for because, when the Tesla transfers ownership, the premium connectivity is cancelled! So, in my case Tesla is literally pocketing $80 and providing no product in return to me OR the new owner of the car I sold. This is highway robbery. To think that this billionaire CEO is ripping people off in this way is really sickening. To top it off, this is my 3rd Tesla. I've sworn by this car over the years, but now with this 3rd purchase the vehicle just isn't worth it anymore with so many other EV's hitting the market. I paid 90k for this car and it doesn't have center console organizers (that used to come standard) or Homelink (that used to come standard) or carpet for the frunk (that used to come standard). This will definitely be my last Tesla.

I drove the vehicle home and the sign came on. Park assist is not working. I tried calling but it was after hours so I made another appointment to get it fixed. The appointment was confirmed and the app sent me another estimate of about 300 dollars. I called the following day to talk to the service department. They said it was covered since I just had the work done and the next earliest convenient appointment for me was another month away and today I arrived 30 minutes before my appointment time. Was told to wait as I am early. The service person that finally attended me was 15 minutes later than my appointment time. I decided to wait for the work to be done, he told me he would expedite it for me and 6 hours later I am still in the waiting area at the time of writing this review. Two full days to get the job done that should have been done the first time around.

When my lease term was up I approached Tesla to return the vehicle for instructions. I got no responses for weeks. I did extend the lease for 30 days because I simply did not have information to return the car. Tesla continued to charge me for the vehicle and claimed in an email that the return process would be conducted online whereas I had to take pictures of the car and wait. This took 3 weeks again all the while no communication from Tesla. You cannot call Tesla unless you are buying a product. There is no customer service lines for help, all lines circle back to the website which resolve nothing or the App on the phone that resolves nothing. Tesla Employees do not respond to emails for days or weeks in some cases. That is unless you are buying. It took me months to return a simple lease that left me agitated several time a week. No matter how great a car is this service is not worth it for me.

Original Review: Oct. 25, 2022

I bought a new Y Tesla, before I reach 150 miles my right back tire blew out on a straight away on the highway without warning. I had my service set the next morning to fix a few defects on the car from my purchase 5 days earlier. I had to tow the car to Tesla (paid almost 70k) and they wanted me to pay 1600 to fix the car and told me otherwise come get it. They said something went off in the screen that said low pressure in that tire and I drove for 2 min. We heard a sound that we thought was from another car but never expected it was from our band new car. Been driving for 50 Yrs and never had a flat tire while driving. How I could get a blow out with a brand new tire going straight on a highway is beyond me. I hope Tesla decides to help with this defective car. With all the tax incentives they received they should be able to provide a car that works for a week.

Anyway, this is my second Tesla after I bought my first Tesla Model S back in 2016. I recently ordered a model 3 for my daughter, and it arrived without a charging cable kit. At first, I thought this is a mistake, but Tesla customer service says they don't offer the cable any longer. So they increase the price of the car and give you less. How is that fair to the consumer as if Elon Musk doesn't make enough money already? I find this business practice unacceptable, and this will be my last Tesla purchase. There are now way too many other Electric Vehicles out there, including Mercedes and others. I hope other readers considering Tesla find this review helpful. Good luck to us all.

When I tried to explain that it was not possible to drive from California to Illinois and register the vehicle within 72 hours, they threatened to cancel the sale. There was no truth to any of this, they were just making it up as they went along because they were young, inexperienced, and making decisions about things they knew nothing about. When pressed to identify a rule or law requiring these ridiculous things, they said they didn't have to because they are Tesla. This was without a doubt the worst new car delivery experience I have ever had.

I am now at the point of dumping my Tesla stock and continuing my long and satisfying history of buying a new Mercedes or Audi. BTW, I bought both a Mercedes and an Audi in California within the past year, registered both in Illinois, and had no such problems whatsoever. The Tesla delivery manager (Alexander) just makes up whatever story he finds convenient that day. His real title should be the "Sales Prevention Manager." By the actions of the Tesla Delivery Team you would think that Tesla believes that they can do and say anything, no matter how outrageous, because people simply must have one of their cars, no matter what. False again. I'm done with Tesla.

Finally, when I attempted to purchase the car, there was no documented way to see the transaction, look at my bill, or even understand how to get the title. Then, once again, nobody to talk to. They presume that the IT automatic menus are perfect and understandable, and they are not. Complete fail. Once Tesla loses their monopoly on superchargers, I will be gone that very same day. God help you if you need help on a complicated issue, or need a person to talk to.

An agent responded (on text, after 50 minutes) asking for the size of the tire (shouldn't they know the size of the tire for the car already?). I asked my wife to look for tire size (took her a while to get the size) and texted back to the agent. He/She responded back with "If Tesla come and patch the tire, if it's patchable, it would be $121, or if the tire is not patchable then the tire is $355 to replace". OK, I said, "How long would it take for you to come and fix the tire." "About 1 hour", they responded. "Then tow the car home for us," I asked. "Also about an hour", they responded.

At this time my wife had already waited for more than 1 hour, the time was 8:20pm. I won't bore you with the rest of the evening, but you get the picture. If Tesla decides not to put spare tires in their vehicles, then their roadside assistance has to be much better than this. Having to wait 2 hours at night to resolve a simple flat tire is just unacceptable. If I am to extrapolate my experience to other services provided by the company, I would think twice about buying their cars.

In reply to one of my emails, I finally received a return call from Giselle Acosta, a Lease Maturity Specialist, and she explained that there was some kind of mixup in their system, and when I returned the car, my billing account did not get automatically closed as it should have and that is why I got charged for another month. She said she could not refund me for the $568 charge until the billing department closed my billing account. A week later, I still had not heard anything from anyone at Tesla, and I got another email saying they were going to charge my account again on September 23, 2022, for another $568.

I called and left another voicemail but could not speak to a real person, and no one called me back. I sent another email saying I want my money back immediately because it's not my fault they made some kind of mistake and I need the money. I got a reply email saying this: "Any overpayment will go towards your excess wear and tear as well as your end-of-term charges." I replied and said it was not an overpayment! They fraudulently charged me for a car I had already returned, and I want my money back now.

I have not heard back or received my refund, and I still can't talk to anyone at Tesla about all of the problems. It's hard for me to believe it is legal for a company to charge me $568 for something I didn't get, and while I do understand mistakes happen, the fact that I cannot talk to anyone about the problem on the phone and they have not refunded me makes the whole thing look very scammy.

They have done that multiple times for me but in all but one instance the mobile tech was unable to repair and had to schedule a second appointment at the service center. One time I asked for a tire rotation and balance. They scheduled me for mobile service, rotation only. I asked about balance and the response was they couldn’t do that with mobile service. They didn’t even offer to reschedule at a service center so I canceled the appointment and went to a local tire store. Whenever I deal with them they are always arrogant and unapologetic even when thing go sideways. I guess none of this should be surprising considering the example set by the CEO.

I found this information provided by the service center to be odd since they’re saying there is an issue, but there isn’t. I asked them what was found when the vehicle was aligned in February when the control arms were installed. The supervisor told me the car was not aligned. I asked why the invoice states that it was and where the alignment report was. They said they did not have it, but also wouldn’t tell me whether it was aligned or not. I then told them I want to talk to a manager and was told that the supervisor is the only one available to talk to. The service pick up time was then moved from 3 to 5 to 6 to the next day. I was told I can come by and pick a loaner. I got the loaner and went home.

On Aug 15th, I was told the car is available for pick up. The invoice on the app said the car was checked for alignment and did not need it. I said I would come by, but I need to talk to a manager. The same supervisor picked up and she said she doesn’t have anyone available. I then said I’ll come by when the manager is there and pick up my car. I was told I would have to pay a late fee on the loaner. I said I’m not going to drop the car off, fork over the 2000 dollars for new tires I did not want to buy from Tesla and not have any satisfactory answer, especially after being told Saturday that I did not maintain the car and that’s why the tires worn unevenly. The supervisor agreed and said the tires were worn unevenly, but the car did not need alignment, despite that being the reason for uneven wear. I’m lost.

Why would I pay tesla a premium to change my tires when they’re HUNDREDS of dollars cheaper at every tire shop near me. Also, why did my tires wear unevenly if the car didn’t need alignment? Why was I told this was a result of normal wear and tear when it resulted after control arms were replaced DIRECTLY prior to this issue occurring?

I got second opinions from fellow auto engineers in the industry and came across the same viewpoint: why does the invoice state alignment is required when control arms are changed? Was it then done? If so, where’s the report? If it wasn’t needed, as the current invoice states, why did the tires wear unevenly? Why was I made to spend so much money when my root problem was not solved? What is going on?

Their service department is also the very worst, they NEVER answer the telephone (this has happened over 5 times). If you want to schedule an appointment, you must do it, online, several weeks in advance regardless of the problem with the car. I once asked, in 2020, the service manager why won't they answer their telephone? He told me that their carpet cleaner had damaged their phones (clearly not true). Once they give you your car and take your money, they clearly don't want to hear from you or see you again. I owned several luxury vehicles before I brought a Tesla and have never been treated so poorly.

Telsa does not back up its products (in light of the foregoing), They are the vehicular equivalent of the "Soup Nazi" from the Steinfeld TV show. It is unfortunate because their vehicles have real potential to be a great product. Telsa's failure to back up its products and outrageously poor customer service destroys the value of its vehicles. We may have saved on gas, but were "screwed" by Telsa's failure to back up its products (even after only two years post-purchase). The outrageous and infuriatingly poor service was the final straw. I will NEVER buy another Tesla. I still like EVs, but I will shop elsewhere.

7. You have to drive to their center to confirm if they can indeed fix your issue.

Terrible process problems.

I don't even have words to describe my disappointment and horror of what is happening. I pay 70000 for a NEW car and I get a car with obvious and intentional damages and absolutely unclear reasons for these damages. I feel like my family safety is at stake because I don't understand what exactly was done to this car. I was not offered to change the car. I was not offered even discount. I see that tesla doesn’t want to change this car but I bought it as NEW and Tesla offers me to REPAIR intentionally damaged NEW car? So they sold me not new car but intentionally damaged. I have never before felt so regretful that I traded my beautiful BMW X5 for this car of dubious quality more expensive than a BMW. Terrible experience! And I will share this my experience as much as I can people to know what they can get as a pseudo new vehicle from Tesla.

If you happen to need service, the app is the only way to schedule an appointment or interface with your service technician, which by the way, is a complete disaster. Need the next appointment? Try 4 weeks. And when the repair isn't right, there is no phone number to call for follow-up service and no chat session that hasn't been closed out, so you just have to crash the party at the dealership with a dead computer and say, "Here I Am!"

Getting emergency roadside assistance is a long process that requires hours of investment, too, so get comfy, you'll be waiting. Flat tire? Good luck getting them to answer the app on the first try -- they texted and called the wrong phone number and then proceeded to delete the emergency request with no followup in the app other than to have the request disappear. Good job, team. So much for using the app. Try to make a phone call to the emergency assistance number listed on the dashboard? 20+ minutes on hold. Be sure you're the primary driver or have them immediately available, otherwise you just have to try your luck at the App again. Need a tow because they don't provide a spare, sell run-flat tires, or have an available loaner wheel to dole out? That's another hour.

In two years and 25,000 miles of ownership, in addition to small wear & tear items, we have had service for post-delivery residue (who sells a luxury car that needs splotches removed from the steering wheel and seats?!), a one month-long service call to replace the MCU computer (in the shop for a month!), and a flat tire that left us roadside in Newton for hours waiting for action. From start to finish, Tesla could use some good lessons on customer service from Mercedes, BMW and Audi. Elon Musk, you can do better.

Before today the only communication in 14 weeks other than when my wife went by the store to check on delivery was a text I received on Sunday Morning June 5th saying if I didn’t call them by 5 pm that day they would release my car to someone else. When I called they asked about my trade. I advised there isn’t a trade and that it’s a cash buy for a total of $151,440.00 plus taxes. They said it would be delivered sometime late June. You would think that a purchase of this amount would allow for a little more customer service. This company is the most arrogant company I have ever dealt with. I would not suggest buying anything from Tesla. Read the reviews.

My last remote service person (Ryan) told me that the battery health check didn’t find anything wrong and said that software is reading it wrong. But he didn't give any root cause as to whether a particular patch of software is causing this? He didn't give any eta on when I can get my original charging capacity back. I need help and I need root cause.

Tesla Model S 75 2017. My total miles so far: 26000. Car age: 5 years. I have had 8 calls on this and every time I have repeated myself with issue. Customer care keeps telling me that they are escalating with Field service. Field service on the other hand doesn't even respond to me. Megan at field service told me that they can do battery health check but I have to pay for it! But battery health check is already done. So after paying for that am I going to get same answer that it's all good!? Meanwhile I have lost 60 miles on my Tesla!

Here is the chronology of the calls: Spoke with spencer May 19. Asked to create virtual appt for Battery Health check appt. Created virtual appt on May 19. Virtual Appt was handled by Ryan. Most frustrating experience, No root cause, No ETA. Ryan was only interested in closing the appt. Called Customer service desk 5/24, spoke with Courtney. Said that Service manager from Tesla field service will call me in 24 hours - Nobody called.

On May 24 I also created an appt to diagnose the car issue. Called Tesla service center on 5/25 - Ask for Spencer, Got Megan. Megan was acting like robot. She moved my virtual appt to in person for Jun 6th. However said that they will fo Battey helath check and I need to pay for that. Called Customer service desk immediately after on 5/25. Spoke with KJ. Held the line for 1 hr. Asked for his manager but she never came on line. I was told the same thing that Field service manager will contact me in 24 hours. When asked what if he doesn't call there was no answer. May 26th: I got a call from Customer care director ( manager of KJ). She assured me that she is escalating this to Field service manager and assured that my case is being looked at. She told me that the mgr will call me in 24 hours but so far on May 27th 3:44 pm I haven't received any call

I resubmit and Wells Fargo credit approval has changed in last 70 days due to interest rate hike. They say coupled with the wrong info submitted application denied with over a 700 fico score. Tesla has had $30,000 down payment for 69 days interest free. The worst experience ever buying a car. The the EV competition coming from companies that value their customer who spend a lot of money on their cars they will be out of business in 10 years.

They used to offer a loaner car if yours was being fixed and that is not the case anymore, but they'll give you Uber credits in the middle of a pandemic which is transferred by being in a confined space, nowadays masked or unmasked. I don't know how they teach the customer service reps to just smile and say we're keeping your car for 3 days when the job only takes 3 hours. " oh, well a couple of team members are out sick so we're short handed." This excuse has happened on our last 4 trips to the service center, and they were different service center but the same word for word line.

Our car is great when it works but we bought it under the impression the warranty and the car should be an amazing experience with little issues for years. Unfortunately we are spending an average of $4,000 a year on repairs and nothing seems to be covered under the warranty. Driving it now seems like a worry, as we know something else is going to go wrong soon and it'll be another $1,000 or more. I don't know how Tesla can say they have the best customer service when I hear from other owners in the waiting room at the service centers say the exact same thing, "we love the car when it works". That is not a good slogan. I think it would have cost us an extra $5,000 for the extended warranty and so far it probably would have saved us at least $10,000 but we didn't think we needed it. Buyer beware, it's a great car when it works, but buy the extended warranty because you'll need it.

After some talks he changed his words and brought a paper disclaimer which was not exactly what he said in the beginning and apparently he was not telling the truth. I had recently a test drive with Subaru and did not have such a discussion. I decided not to drive the Tesla with that risk. The Tesla store manager immature behavior made me think again about potential customer service issues and irrational attitudes in future if I purchased.

Also, the car runs comfort control whether you want it to or not while it is sitting idle which runs the battery down. Tried everything to shut it off but there seems to be no way to do that. Constantly getting alarms going off while driving saying something like take control, but the lettering is so small and it goes away so quickly you cannot read it. Like to turn that off also.

Today it locked us out from Bluetooth entry. Just cut us out of the account, no amount of trying to sign back in works, tried on both phones. Asked to send us new password, nothing ever came. I know the info is correct because we can log into the website on our PC but not on the phones. Have to use the credit card key now. Lots of things to love, except for freeway steering handles curves really well, acceleration is great, great sound system, very quiet, solid feel, very good visibility.

Turn left and turn right??.. like a slug walking... Then, suddenly, it accelerates and, most importantly, it goes well, and then suddenly the brake suddenly becomes bright. Even when there is no car in front of you. If you happen to have a car behind you, the fear is immense. I almost got into an accident with the car behind me, so I can't use it at all. The brake brightness is not just a sudden brake, it is bright enough to blow the body forward. It's not just me, it's the same for everyone around me who uses FSD.

People who are Tesla YouTubers get really sick of it... It's all lies. Mileage is different from indicated and very short. The Model Y Long is marked over 300 miles, but... Actual usable distance on the highway without regenerative restart is less than 250 miles. To conserve battery life at the low and high capacity limits, the usable range is actually around 150 miles. Therefore, it is very inconvenient to travel long distances because it needs to be charged frequently. I don't know the mileage using regenerative regeneration locally.

If I call their 1-800 number, they have started not even taking my calls. By chance, if someone picks up, they ask me to contact the service center for updates. And by change if I get someone from the service center on a phone, they either ask me to call their 1-800 number or tell me they are actively working but have not updates or ETA and cannot keep me updated either. And over all of that, they claim to be a non-luxury car company. No car company can claim that and charge upwards of $100k for a vehicle. This is simply outrageous!

I asked about warranty coverage and they told me I was out (over 100k miles and just at the 8 year mark). I asked hypothetically if I had the money for the repair what their warranty would be and they said 50k miles on the battery only. The message is: DON’T BUY USED TESLAS but if you do make sure you’re still within the warranty period. GET RID OF THE CAR BEFORE THE FACTORY WARRANTY EXPIRES, after that all bets are off, it may very well become a bottomless money pit. DON’T EVER BUY A TESLA WITH NEW BATTERY thinking that it’s like buying a new car - it isn’t, you’re only covered for 50k miles on a fresh battery - completely wasteful and senseless.

It’s a great, fun, and classy car while the warranty lasts (service is great and at no cost for warranty covered items, no questions asked). But once out of warranty you’re all on your own. They wouldn’t even buy it back from me for parts - terrible customer service (when things went south) that leaves much to be desired from such reputable brand.

This company is also fraud for giving false delivery estimates. Today, an order of Model S on Tesla website shows EDD (estimated delivery date) of Jun 2022! With a 10-month-old order still pending this EDD is fake. This is daylight fraud to attract customers. Can it be worse, yes! Customer service is poor. Sales Agents have no idea for delays and give made-up reasons. When I called central customer service, I got a callback after 2 hrs. The rep couldn't hear me so dropped the call and never called back! Very dissatisfied customer!

2) Climate control in advance thru app is good.

4) Service appointments (scheduled 2 months in advance) are cancelled just 8 hours before. You can't do anything about it.

My next electric car won't be Tesla for sure. I really don't need self driving, I always want to be in control of the car rather car controlling me.

My max range now is 290 miles, and believe me, that's wishful thinking. When I use Tesla trip, I select the performance to get a more accurate range measurement since that model range matches my LR now. Now, the price of the same car and technology is $14,000 more than what I got it for a year ago? It's not worth it! I feel sorry for the people who thought that they might have a chance to afford, but now, the dream of owning a tesla now is long gone. Greed, it's the root of all evil.

I make my way to the dealership and there she was, I was happy to see it. The instructions from Tesla said, once payment has been made, the tesla app will allow me to open the car and drive it away, the key fobs were already placed in the car. I was paying cash for the car, over $100K, but ran into an issue with the tesla app, after long troubleshooting efforts by the local employees, it was determined that there was a technical problem with making payment, I was asked to come back with a cashiers check. I was flabbergasted, really?? Then about 3 hours after I had left the dealership, the sales people called me and said, there was a problem with paying using android phone, but if I wanted, I could go back and they would process a manual ACH. So I retuned later the same day, made payment then drove the car home.

I did an inspection when I got home and reported a number of quality control problem from interior panels not aligned, to cigarette lighter not working to dashboard not aligned to distorted windows, paint chips, vein in driver airbags, screen freezing all the time, etc. Dropped the car off to the local dealership, but repairs are taking a lot time due to parts shortage. Also, being this car is so new, most of the technicians don't really know what's causing some of the problem I'm running into.

A month later I took a road trip from SF, CA to Utah and most of the time I didn't get anywhere near the 405 miles of range as advertised. Mostly freeway driving between 75 to 85/90 MPH and got around ~250 miles on a 100% charge, this was quite disappointing and increased range anxiety especially when I was in rural areas as well as off major highways. There is not enough destination chargers either in most of the American southwest once you are off major interstates. And the yoke, is a joke really...this things look cool, but the functionally sucks, is it not intuitive, especially the turn signal and honk. I found myself hitting the airbag on the middle of the steering wheel only to find out the horn is a small haptic button to the right of it, not easy to find and use.

I find that to operate simple things like radio, climate controls as well as turn signals, it requires too much eyes off the road when driving. I would prefer a regular steering wheel with turn signals and other adjustments like folding mirrors, steering wheel adjustments, glovebox were manually operated rather than going into the screen to operate. Overall interior quality is nothing impressive for the price, lacking details for a luxury car. It's defiantly fast and but lack of range and $35 per supercharger fill-up for 250 miles, it is not really saving you THAT much in gas, but it is a little. I would say I was really looking forward to this car, it looks great on paper, but fairly well disappointed in the overall purchase experience as well subsequent build quality and range anxiety remains real.

The bad:

1. It is not meant for cold weather. When at a 90% charge to drive 60 miles round trip in the winter and the charge was at 39%.

2. I was told only cost $10 - $14/charge at a supercharger. FALSE! The average is actually $23/charge. If charging at home I was told maybe adds $8/month to your electric bill. FALSE! It added $55 for the month of January. I paid $80 to fill my Audi, but it could sit for 2 weeks or more before the next fill. Can't do that with a Tesla. The charge diminishes even when idle, add the cold elements and it much worse.

3. Tesla Charging stations is really the only way to go because the standard destination chargers you need to wait many hours and keeping it plugged in at home you are greatly adding to your electric bill. The issue is the fees are twice as much as I was told and MUCH more frequently to charge. Lastly, they have a Super Charger finder but when searching it says "Super Charger location" but IT'S NOT! It is usually a destination station nearby. I found myself stopping at 3 or 4 places before I found a true SC station.

4. If you are a big person, you will get very frustrated with the padding of the butt on the car seat. After 2 weeks I felt the frame of the seat poking up hitting my rear.

5. Hardware is cheap. Very light aluminum that clanks when shutting the doors.

My car was towed to the closest Tesla service center in Decatur. Tesla couldn’t find a tire and a rim in their entire inventory. They kept my car for days unable to tell me when the flat can be fixed. A tire and a rim. The entire Tesla organization did not have a spare tire and rim for their most popular vehicle. I finally decide after days have gone by to visit the service center to figure out how to resolve the problem. Keep in mind that I live in Florida and I am stranded in Decatur, Georgia. I had rented a car because Tesla does not offer you a loaner. Instead they issue you Uber vouchers which in my case that never did. They said they would but lied and that did not happened.

Anyway, I was told at the service that the only way to have my car back was for me to go and find a tire (the exact tire) from a third party. However, without a rim how can I go buy a tire on my own? Finally, an employee suggested he would go to the back to see if he can find a used rim for my model (Model Y) and he did. Tesla excellent service (lol) gave me the used rim and sent off to chase a tire. Yep, that’s what you get when you spend $62K with Tesla.

After much search, I found a small tire shop only half a block away from the Tesla service center. I spent $400 on a tire that was exactly like the tires on my Tesla. This small shop told me that the Tesla center always send people to them for tires. In my case the Tesla center never mentioned that I could find a tire there, and why? After having my car in their shop Tesla never called this shop to see if they had the tire. Tesla did **! for me. When I brought the rim and tire back to the Tesla center they did not installed the tire sensor and simply sent me off with the damaged rim, the damaged tire, and a car showing faulty sensor on my control center.

Tesla told me that they will keep the ticket service open so that when “your brand new rim and tire” come I can bring my car back to complete the service and fix the problem. Three more months went by and never heard from Tesla. I, again, had to request a third appointment to fix the problem. I’m writing this review in the waiting lobby of the Kennesaw Tesla service center where I now have to wait 4-5 hours to get the sensor fix and check the integrity of the used rim and tire I had installed three monarch ago. By the way, the attending person here showed no notes, conversation, photos, of my previous interactions with Tesla. He had no records at all but I did in my Tesla app.

Folks, the car is phenomenal and I am happy driving a model y Tesla. Be warned though, Tesla service the poorest service ever! Joe’s used car dealer down the street will have better service than the luxury brand called Tesla. When I pull away from today’s service, I am selling my Tesla and I will bring my $ to another brand that can provide service to its customers.

When I reserved my Tesla Y, I also ordered a BMW X5 from Peter Pan BMW dealership. I was given a VIN number. I tracked it through production process. It was supposed to be derivered in the last week of December 2021. It was ready to be picked up on schedule on December 31st 2021. I picked it up on January 2nd, 2022. Excellent service.

Manufacturing of a car is supposed to take weeks not months. I understand when the demand is higher than the production, it takes time to get it, some time months. The delivery can be predicted by sequence of manufacturing. There can be delay of few days or weeks, but not months. Tesla is the top technology car manufacturer in the world. They are supposed have a state of the art tracking system. My expectations from Tesla were very high. I fail to understand what went wrong here. I am very much puzzled. If I had known that Tesla is irresponsible and delivery is so unpredictable, I would have gone with some other EV. Now I have spent waiting for my Tesla Y for more 6 months, I am stuck with it.

My latest (and currently ongoing) experience with a charging issue with my Model S has been as bad as advertised. I put in a Service Ticket before having it towed to service center as I wanted to prepare them and make sure they could receive my car. No one ever responded over 3 days! I finally called roadside assistance and asked them to please message my service center and make sure it was OK for me to drop off my car there at the Service Center (they never did confirm my appointment time). I’m now in my 3rd day waiting for some useful status on my car’s charging issues. I’m trying to figure out how to get my concerns/frustrations with the changes in Telsa Service to Elon and the Tesla management team (assuming they care at all). They really need to bring back humans to talk to in the Service Centers. I’ll keep trying…

The car had not been prepped for delivery. It was missing hub covers from all 4 wheels. It had shipping tape and plastic covering the interior columns. A large foam shipping block was glued to the front passenger door. The interior door panels and carpets were dirty. Attempts to reach the Paramus Delivery Center by email and text received no response. No phone number for the Paramus Delivery Center is provided online. I called the national Tesla customer service number. The person there said that the Paramus Operations Manager would call me. Instead, I got an email that the wheel hub covers have been ordered and will ship to my home from California, presumably for me to install myself. There was no mention of resolving the other issues. For a "premium" vehicle company, Tesla's delivery and customer service is Terrible/Disgusting.

I eventually did get a call from the Paramus Operations Manager. He said that the car came with hub covers, and they don't know when they were misplaced. They have ordered a new set, which will ship from California to Paramus, NJ, and then need to ship to me in Maine. They are back-ordered and he has no idea when I will receive them.

Next, you follow the checklist of deliverables on your end, by uploading your proof of insurance based on the VIN they gave you for the new car, to which they inform you that someone will reach out soon to set up the delivery date... which, never seems to happen. So, you wind up calling them to find out why no one has called you 5 days into this 10-day window. And when you do finally speak to someone, they tell you, "Oh, that VIN doesn't even exist. You have no car coming." To which I naturally respond "WHAT?!?!" I just raced to have an electrician install the charger and sold my old car to now have nothing?!? And the response is simply. "Yeah, sorry."

No loaner. No solutions offered. And the best they can do is elevate the case so maybe I'll get the car in two or three MONTHS!!! MAYBE!!! Naturally, I ask so speak to a supervisor, and four days later, not a single call. No accountability whatsoever. So sad. I really had higher hopes for this company but they are amongst the worst customer experiences I've ever had, and I haven't even gotten the car yet!

This time when trying to schedule the appointment, Tesla service want me to "approve" a $156 diagnostic fee. I explain my car is still under warranty and the tech said Tesla warranty does not cover wind or road noise and if during the test drive, they aren't able to duplicate the issue, I'm still stuck with the $156 fees. When I purchase my car, I was offer a 40000 miles/5 years bumper to bumper warranty... there were never a mention of wind/road noise exemption. In fact, when I first took delivery of my car.. the passager's windows has lots of wind noise and they fixed it under "warranty". I requested to speak to a manager and review their "Warranty" and they now simply ignore all of my requests.

They did the repaired but we had to pay for a part that had failed due to waiting for the service date. We did even make it to the date when it failed. We ended up paying for a parts that we wouldn't have if we would have been able to get in for service in a timely manner. I like the car but because of this type of service I am not sure that I will stay with Tesla. There are a lot of other electric vehicle out there now that are from manufacturers that have excellent service records.

Asking the roadside assistant for details, I was offered a 100 dollar voucher using uber for 2 days. I have 2 kids and the car was going to be gone for more than 2 days. I gave details to the assistant on how the voucher will not work and he/she completely ignored my concerns and asked how else they could help me. Tesla is trying to change how cars are serviced by removing human contact and using all apps, this works fine as long as they have people responding and have good direction to their customers, they just don't have that.

They need more service centers and a better warranty offering, like loaners like all competitors. They don't value their customers. My buying experience was exactly the same. Ordering online is awesome, but once you sign the paperwork, you are at the mercy of Tesla, which is not a good place to be. Zero communication on when you get your vehicle. I get a text hours before my vehicle was going to be delivered and had no idea it was coming...

My first Tesla was great with service but somewhere along the way they have lost their way. My current model S is 4 years and a little over a month old. It has 47,000 miles on it so 3,000 miles under the warranty period and about 45 days over on the time. My car has two very well known flaws that Tesla has the fix for. It has the yellow lines around the screen which they use ultra violet light to get rid of the lines and it has an extreme vibration on hard acceleration which they have a service bulletin on the fox for that. The bulletin is Tesla SB-21-039-001. you can look it up online but states that some model S and X from 2014-2021 have what is referred to as NVH (Noise, Vibration and Harshness). You actually feel like you are out of control. It vibrates so much. The bulletin came out 5-14-2021 and they say this is only covered under warranty so if you have a 2014-2017 too bad for you.

They built crummy product that vibrates like crazy but unless you want to spend 2,000 out of pocket too bad so sad. Nice business practice on a 113,000 car!!! So now I have this 113,000 car and when people get in my car the first thing they say is what happened to your display, is it going out! Then they want to see how fast it goes so you hit the gas and it sounds and feels like it is falling apart. I look like an idiot that threw away a ton of money on a car that is falling apart that Tesla will not stand behind. Now Tesla is going to sell cars to Hertz which means forget about taking a vacation on a holiday because if you think the lines are long a Tesla Super Chargers now, wait until all the Hertz customers are taking your spot on the charger when you paid 6 figures for a car and they rented it for 70.00.

All of the other car manufacturers that I mentioned above are getting more and more miles of range and are fast charging. When they have a problem that they know is their problem and not do to neglect or abuse they take care of it especially if warranty just ended. It's also hard to get in service. I requested Service from Cambria CA and all of my service centers that are about 2 hours away were booked so the want me to drive 2.5 hours to Bakersfield and pay just short of two grand. I am really disappointed and will be selling my stock in the morning and writing many blogs and reviews to spread the word on the poor customer support that is now being received.

You'll notice on the Service bulletin it says some X and S models have this. It states "Upon customer complaint, inspect the vehicle for excessive vibrations from the front drive unit during hard acceleration. If the condition is present, replace both front drive unit half shafts with updated components and if necessary, replace the front drive unit, clevis and axle seal." They know they have a problem, they have updated the components acknowledging an issue but if you are out of warranty too bad, again 2014-2017 you are totally on your own with 2,000 out of your pocket.

Finally after a bunch of calls they set up an appointment for me to return to the service center (another 3 hour trip). It has been there since Monday the 4th, a day and a half to upload new firmware the. They changed the display and now they are telling me that they need to replace the computer. I send the tech a text and he responds the next day. I call and the people I speak with (not at the service center) are sarcastic and act like they are doing me a favor, then there are no supervisors ever available to talk to. So a 92,000 dollar purchase and the worst customer service I have ever dealt with. Since I picked it up brand new on the 26th I only had one day that it worked that was the drive home. I have had the car 12 days of which 5 have been at the dealer so far.

My husband and I went scouring the parking lot to find my car as he said my name would be in the car. Minutes later we found the car and the app would not open the car. After about 5 minutes trying the app I saw a guy at the door of Tesla on his phone so I had to wait until he was finished with his call. He came over and was unable to unlock, he said, "Hold on ma'am, I am going to have to call it in and give the VIN to get them to remote unlock the car." By now I have been standing next to the car over 10 minutes, he was able to get the CS to unlock the car and left. Here I am sitting in the Tesla not sure how to even turn it on, OMG, no one to ask after all the money that I spent and waiting over 3 months to get the car. No one to walk me through the basic features and functions, at that point I was contemplating if I need this car.

This is the worst buying experience and to make it worst the car was parked in the sun and the black leather seats were piping HOTTTTT. I don't know which part of my experience is worst - feeling like I was in the wrong dealership or the lack of support to even figure out the car. I am so disappointed with the service I received. I am also disappointed that the windows are not even tinted. If I could give 1/2 of 1 star that is I would give this service. Elon Musk needs to have his team do better, no matter who the buyer is **, **, hispanic or latino, they need to be given top-level customer support. The service is one of the worst I have experience in a very long time. HORRIBLE!

Paying just under $90,000.00 for this luxury car (Not!) especially when there is no fix feels like a mistake! It would have been a deal breaker but we have been told that all sales are final. Another misleading item in their manual is a description of how to set up the garage door opener. Guess what?! There is no garage opener! Tesla will send a technician and install an add on garage door opener for $325. Guess it is a trip to Home Depot for a clicker. First world problem? Yup! But disappointing nevertheless. Beware all is not as it appears and is subject to change!

Placed an order w/ Tesla for solar panels. A tech eventually came out to measure. He had no comments for me. Told me they would be in touch. Over a month plus later, spoke w/ a service operator type person, who read me the proposal for work. She read they want me to replace most of the shingles on my roof, and they noted there are shingles missing. I’m a licensed general contractor in Calif. for 16 yrs. I just replaced shingles in Feb 2021. There are no shingles missing on my roof. Whomever this joker was that inspected my roof, needs glasses or further training in roofing. Knowing what I know about customer service, and professionally trained technicians in the construction field, I cancelled the order immediately!

I’m reading dozens of negative reviews regarding Tesla‘s lack of customer service and ability to complete a Solar Panel job order properly to a customer's 100% satisfaction. Although, I also read multiple positive reviews regarding Tesla‘s ability to follow through. Tesla appears fortunate to have a handful of professional customer service teams in various areas throughout the US. It appears to be a hit or miss situation with Tesla solar panel installation jobs. My opinion, don’t take a chance when there are other professional solar panel installation companies willing and able to provide the product, customer service, and follow-up that, we the consumer would expect.

Tesla is still a new company offering very expensive and high tech products. Tesla is not groomed, well seasoned, or experienced in providing professional customer service. A consumer set themselves up for disappointment when you take a chance with a new company like this. Hence, a company like Ford, Dodge, Nissan, Toyota, Porsche, BMW, Audi, Mercedes, etc will provide professional customer service when you have an issue with your new warranted vehicle. Porsche treats me like king. Loaners always available, they wash my car before pickup, they’ve even filled it up with premium, to my surprise. I loaners with Tesla, never washed my Tesla, never even charged it, and they have 5 super chargers out front. They suck at Customer Service! Non-existent! Let the reviews guide your next decision. Don’t become a victim when you have a choice.

The initial incident was that there was a wheel on the road at night out of nowhere which I drove over, and it caused a damage under the car which Tesla said the battery had to be replaced!!! But story doesn't end here, Tesla didn't want to deal with insurance company and they sent the car to another body shop. Part of the delay was because of a lot of back and forth and towing the car back and forth. There's still part of the damage under the car which was missed and never fixed. I am still between insurance company and Tesla and the other body shop to get my car fixed.

Oh btw! After my charging cable was lost I went back to Tesla to get another one. Not only that they charged me full price but also when I asked for the bag they said I had to buy the full set to get the bag. Also the return policy is that if I use the charger even once I won't be able to return it!!! I have a model Y and I was very happy when I got it but wow! Never expected to face this type of customer service and I hope no one goes through this horrible experience as I did.

The build quality of the car is terrible. The body panels are all misaligned. The gaps can vary by over a 1/4" in some places. The door panels are all loose and constantly come away from the door frame. The center console is actually dangerous and I have caught my arm in there while driving. I have been locked out of the car on three occasions. The last time they could not help me and they told me it would cost me almost $400 to have it towed to the Tesla Service center.

The car has died losing all power while I was driving on the freeway at approx. 75 mph. There was over 200 miles in range on the battery both times. The customer service person on the phone told me that it "could be considered dangerous losing power at 75 mph". I strongly disagree and say it is extremely dangerous to lose power at 75 mph. This issue has yet to be resolved like most of the issues with this car. The soonest I could get an appointment is almost three weeks out.

I had a tire blow out and the mobile service came to my home to replace it three times with the wrong tire. They eventually gave me a loaner wheel and said they would be back in two days with the correct tire. They never did come back. After multiple calls over six months and nothing happening, I went elsewhere and got a new tire on my rim and dropped the loaner at the Tesla service center. These are just some of the issues that I can remember. It has been a nightmare owning a Tesla and I will never ever get another Tesla.

Sadly, this was not the case with our Model Y pick up! We might as well have been buying a candy bar from a vending machine instead of picking up a $60,000 vehicle. During the 3 month wait from the time we placed our order, our delivery date changed almost daily, until July 30th, on which date we were given a delivery date of August 2nd at 2:00pm. {nb: no ability to request alternate time, only confirm button}. We got a text the day prior from Brianna ** coordinating our final details. There were a couple of items that needed to be corrected (reflecting our having paid off our loan on the S trade-in) but when we finally were able to speak with Brianna she was very scattered and disorganized.

Upon arriving at the location in Vallejo, we identified ourselves as coming to pick up our Y from Brianna. We were asked if “we received a text with a parking slot number”. We replied we had not. After waiting a bit Kamie came out and said “here are some papers for you to sign”. There were no introductions, no “hellos”, no congratulations, N-O-T-H-I-N-G. At minimum we should have been greeted with “Hi, my name is Kamie and Brianna has asked me to handle your delivery today.” I had to ask Kamie her name. Really?

Where was Brianna? Why didn’t she come out and introduce herself and say that her assistant Kamie would be handling the delivery? This was an INCREDIBLE lack of personal professional customer service. Then, to make matters even more unprofessional, poor Kamie had to keep going back and forth to Brianna's office to get answers to our questions while we were left standing, wondering what was going on.

Brianna finally appeared, without introduction, and answered a question (whose answer proved to be incorrect) and told us with a hand wave to go over to the other side of the building and speak with someone “over there”. Justin in the service department gave us yet another answer to our issue/question. When we pressed him for clarification, he responded quite rudely insinuating that WE were the problem! That was when I had to challenge his attitude and he immediately corrected his manner and we finally resolved our issue.

We had absolutely no help with orientation to the car, no helpful tips on how the key works, how to use our phone as a key, basically any of the car's workings. As previous Tesla owners we had a head start on the process but I pity a first time buyer who had to endure this kind of customer service. This delivery was probably the most impersonal customer interaction we have ever encountered, not only with Tesla but in any business transaction of our lives.

We are sure that your explanation for the kind of customer service we received on our current delivery was due to COVID restrictions. Certainly things are different and we expected those things… Masks required, hand sanitizer, no hand shaking, but that doesn’t mean that there should be no customer service in doing business during the times of COVID. Also, Tesla being so incredibly popular now, doesn’t really need sales agents, but they DO need customer service in the form of quality personable, informed, customer oriented employees that can professionally interact with customers that are paying a pretty good amount of money for their products.

Except for Candy (in Vallejo) and Sam from Vallejo in mobile service, we haven’t encountered anyone who was in any way informed on the Tesla products, Tesla’s service policies, OR just a personable customer service oriented employee. After watching our delivery date go from one month to three months and then to have to deal with employees who gave us the impression that we were lucky to have them help us; what SHOULD have been a exciting, pleasant experience resulted in a very disappointing day.

She then tells me that if the vehicle is under a certain price I would get the $2000 incentive and also $500, so I did as she said. When the lease agreement came in none of what we spoke about was there. I then wrote her an email and she said she'll look into it. Since that day I haven't heard anything from her. I tried to go online and chat with another tesla representative and he gave me the same information in regards to the $2000 incentive, assuring me that yes I do qualify and that it will all show in my contract. I then received a call from a manager and he also told me the exact same thing.

So at this point I feel like I was sold a dream. The customer service is terrible. It's been a month since I've heard from my sales representative. I then finally get to schedule a test drive with a model Y to get the feel for the car. Entering the Manhasset Tesla was so dull of an experience. They took some information gave me the keys and said be back at this time. When I got back from the test drive with my wife we arrived about 10 mins earlier than what we was given because we had questions about the car. As soon as we arrived they rushed us out of the car and started to enter the building not answering any questions. This whole entire experience has been quite unpleasant. I'm starting to regret ordering this car.

Avoid this place at all cost. Do a test drive, and order at home. Incredibly disappointed with Steve and his team. Hopefully others can learn a lesson from our mistake and make sure to enter the referral code yourself using the link provided by the referrer. My trust in Tesla has definitely diminished. Especially given sales advisors are impossible to reach after you place an order and build quality isn't the greatest. Thanks Steve and Sunnyvale Tesla for ruining our experience.

This is all at the end of a very bad relationship. To begin with my representative never calls me back, the insurance quote I got before I received the Vin number was about $200 more than originally quoted and truly I wish I didn’t enter this relationship with them. Now I am stuck with no car, and no delivery in sight. I truly just don’t understand why they can’t offer me a valid explanation as to what happened to the exact car that I purchased insurance on that had a Vin number and a mileage count on it and now it’s suddenly disappeared and they cannot explain to me why. It’s just not acceptable and I have no words to describe how helpless it feels to be sitting at my end right now.

On the day of appointment I drove the car to the dealership and half way there on I-4 I get a red alert “stop the vehicle and pull over“. I’m surrounded by 18 wheelers and managed to get off the road and the front passenger tire had blown out. The car only had 24K miles on it and those were original tires. Had the car towed to the dealership. They texted and said the front tires were bad and back tires were good and the car is ready. We texted back and asked about the rattling. They tried every way possible to convince us that there was not a problem and to come and get the car. We finally texted that if the car rattles we won’t take it back. They then looked and texted that axle in front was bad and was replaced and the car is ready. We again asked whether rattling was gone and they said not completely but it’s better. Again told them that we won’t pick the car up until rattling is gone.

They then texted back and said some sensors for speed had to get replaced and they have ordered them but it’ll be a couple of days. The next day they texted and said good news: it wasn’t the speed tester. It was something else that we didn’t need a part for and the car is now ready. I’m writing this on the day going to pick the car up, but am nervous as hell whether the car is actually safe to drive. Never going to buy another Tesla and may actually trade this one in if we can.

On Saturday June 19, I contacted Tesla again and someone named Ashley from Houston talked to me and assured me that she will call me back. Today, is June 21st and again, no one has called. I e-mailed Tesla support staff early in June and today, I received an e-mail that my deposit is non-refundable, even though the car is not available. I am supposed to stay put and pay for the rental car and pay 100K for a car that I do not know when it will deliver to me. I advise people, not to purchase Tesla and go for other EV that are more reliable. For 100K, you can get any car that they will even roll out red carpet.

I ran and got my husband who hurriedly removed the charger from where it was plugged into the wall and beat the flames out with a shoe. Unfortunately, when he grabbed the charger, some of the molten plastic from it got splattered onto his hand, giving him painful 2nd degree burns that required a trip to the emergency room and a burn specialist. He will be out of work for 2-3 weeks as a result of this injury.

We had a licensed electrician come to the house afterwards to make sure the electrical system was okay (which it was). Upon seeing the charger, he told us that the adapter on the charger (an original Tesla product) was a 60 amp but the cord it goes with (also an original Tesla product) was only a 20 amp cord. He said that this setup was inherently unsafe because the incompatibility can easily cause fires such as the one that occurred. Whether this was the true reason for the fire or if it was simply the internal components of this particular charger being faulty, either way it should not have burst into flames from normal use. I shudder to think of what may have happened if I had not been awake at that early hour looking for my cat. My mother and husband were upstairs, sound asleep. Our house could have caught on fire and we could have been badly injured or even burnt to death.

My husband and I went to Tesla that Thursday (June 3rd around noon) to talk to someone about what happened and to get some answers. We were hoping that they would make things right by helping us get our wall fixed, providing us with a safer charger and/or compensating my husband for 2-3 weeks of lost wages. Not asking for much considering what happened! At the very least, we were expecting to get an apology and some show of sincere concern for his injury. NOT ONE PERSON we spoke to asked my husband "Are you okay?" or even inquired about the extent of his injuries.

The first man we spoke to (Steven, I believe), when we showed him the charger and told him what happened, said something along the lines of "Oh yeah sometimes the pins inside the adapter go bad/loosen over time and this can cause this to happen". Essentially, he verbalized that this was a known problem for their chargers (which was never disclosed to us at any point, and for which there is no active recall out for this product).

We asked to speak to a manager so he went in the back and about 10 minutes later another man came out to speak to us. He did not tell us his name or title so I cannot provide that here. This man proceeded to give us every excuse in the book as to why this was not Tesla's fault and why it may be our fault. He said perhaps we had the wrong kind of outlet, perhaps the outlet we had was faulty....and even "maybe you were plugging it in wrong". Really? How many ways are there to plug something into an outlet? He was dead set on blaming the problem on us (with no evidence, just his conjectures) and to basically get rid of us.

We are absolutely disgusted by Tesla's careless response to their consumer and to a safety issue they should be addressing. I'm not sure what was more upsetting, my husband getting injured by the fire or this man's insulting and callous attitude regarding that injury...which was caused by their faulty product! If the people we talked to that day (at Tesla Service Center in Portland, Oregon) had shown even one iota of concern for my husband, I may have been able to chalk this up as just an unlucky incident but their response has left me absolutely disgusted with their company and their product. My friends and family are disgusted as well, they have vowed to never buy a Tesla after hearing about our terrible experience. Please don't buy Tesla, they do not give one crap about their consumer!

I cannot count the number of hours that I’ve spent on hold or the number of people that I have spoken to regarding the transfer of the lease agreement to the buyer of my home. Some people told me that my ex-husband was nowhere on the account, some people said that he was in assured me that they had taken them off, and some people even thought that the buyer was the ex-husband.

The day before closing on my home the law office told me they had everything they needed in order to transfer the lease agreement. We went to closing on March 26 without any problems. I now, 20 days later, have a bill for April and May and I’m getting messages about how the solar panels aren’t connected to the Wi-Fi. I reached out via email and was told that it takes 3 to 4 months for the transfer to be completed. Thankfully I want to clarification because of how unreliable this company has been, and I’m glad I did! They do not have the necessary signatures for the transfer of the lease, oh and they still have my ex-husband on the account! As of right now I am waiting for an email to sign the lease agreement. I will never use Tesla for anything again and I would never in 1 million years recommend this company whether it be automotive or solar to anyone! Buyer beware.

A few days later I go online to check the car progress & I see a used inventory section. I looked through them and saw that there was model S used for the same price as new. I called & the rep at costa mesa said "those cars aren't good cars, you can't test drive them, you have to pay a $500 deposit, they don't have any warranties". I called Newport Beach Tesla. They said, "You can come test drive, the car does come with a warranty, just not as long as the new cars." We just waited for the 3 to arrive, since we passed the 3 days. It was arriving between March 15-30, Was told that a week prior we would be notified. No notifications, no call. Logged on and it said it had arrived. Had to call my credit union & get the check overnighted. Called Tesla, and they said it will only be held till Friday (3 days). This was annoying since the car came in early and nobody sent us any notifications prior. It was a no contactless pickup.

As we left the traffic visualization was not showing. I called and asked, her response was "the car that you drive as a test drive has all the features, yours doesn't". I told her that our rep stated that the car we're driving is the same one that we are getting. She said no & we would have to pay for that. We do get a trial, after a while trial started working. Few days later drove down to Woodland Hills, I live in Costa Mesa, destination is 63 miles, 126 miles roundtrip. Had a full charge on the car at 235, drove the car there. When I got there, it was showing 135 miles. By the time I got back home, 45 miles left. a 126 mile trip drained 190 miles in battery. I had to set a service appt for them to look at the battery. I have had the car for not even 4 days and it's not what I was told. Next day I noticed green tape on the inside, back passenger door panel not on right, rubber around the windows was off.

I had a service appt for Friday, waited that day for them to come, 2 hours in I check the app to make sure & it was a message saying that it was rescheduled without a phone call. I go down to Tesla Costa Mesa & talk with the manager Michelle, explained to her what happened. She apologized about the cancellation of the apt and for the what the sales team told me. She will talk with Brian. Talk and see my options. Told me to go to the service center and tell them I had an appt, I go there and there they can't help me. I go back and she said she doesn't know why he said that. I ended up going to Santa Ana service and see what they can do and I will await her call.

I go to Santa Ana and speak with a rep there, I told him the range issues and he hears this all the time, sales rep are never upfront about the car. He broke it down to me about how the battery works, my car is charging at 80%, Tesla doesn't recommend full charge of 265 (I bought based on this). Supercharging hurts the battery (wasn't aware). I cant adjust the side mirrors in reverse. No phone call next day. I go down and ask for Brian, I explained to him everything and he also apologized and said that he should have offered me that as well, said that he will speak to the regional manager and give me a call. His answer to this "we can't do anything about it". I had to drive down to the Bay Area this past Saturday, I left at 7am a 5 hour trip turned into 9 hour trip with all the charging.

We got to the delivery center on time and waited 30 mins for someone to finally help up. Prior to our pickup date, they asked if the new car should be in both my and my wife's name. I told them yes and sent pics of her driver's license as requested. The guy helping us disappeared for about 20 mins to print out paperwork that should have been done before we got there. When he returned, my wife's name wasn't on the paperwork. So another 20 mins wait for new paperwork.

We signed all the documents and waited until they switched plates from our trade in. Apparently they stripped one of the screws holding the plate on and he and another salesman struggled for a half hour trying to get it off. They were using a drill with a bit to try to remove it. Problem was the drill's battery was dead and they were actually turning the drill by hand to remove the screw. I couldn't bear it any longer and went out and using their tools, removed the screw. They had bent and scratched the license plate pretty badly. They put the plate on the Tesla, handed us two cards and said happy Tesla day and left. We got in the car and the display said ready to install update. Why wasn't it done prior to us arriving?

We pulled out of the lot and got a warning that there was a fault with the tire pressure monitoring system. When I looked at the remaining battery charge, we only had 125 miles of range. They hadn't even charged it. We had a 90 mile drive back home. The tire warning disappeared and we finally pulled into the driveway with 35 miles left. We did not receive and paperwork they said they would send and no owners card. It seemed like a shady "get the buyers out of here asap" situation. I sincerely hope we didn't make a hugely expensive mistake buying this car. Time will tell....

Just the other day I took out the Tesla to go shopping and at the shopping center my Tesla decided not to connect to my phone. As a result I got stranded 43 miles away from home and had to get a taxi to get the card key. I have tried my best to get Tesla to fix the issue but keep getting pushed back! So I just parked the car and drive my German cars and have gotten my mental peacefulness back. I live on a small island and everyone knows my car and I’m unable to sell the car even though it has only 3100 miles.

I finally call the "parts" department and explain the situation and the "nice parts guy" asked me what would I like him to do about it? Now, I am really holding back because I have been nothing but patient with these people. I asked him to have the guy that I initially spoke with call me. Over the next 6 months, they came out 3 times and each time realized the part they had did not match my dash. Finally, they figured out my dash color was discontinued and I would have to pick another color. I said fine, send me my options. 2 months go by and nothing. I texted the guy and asked about the dash options and he sends me some (3 to be exact) a week later. I pick one and they "order" it. Again, I start receiving the part update emails constantly.

Finally, February 2021 (yes, almost a year) I texted the guy and told him this is becoming a bit ridiculous, and I want to trade the car, so I need the dash fixed. I received a text that they would be there on February 16th and then it changed to February 23rd and then March 16th. Got a call on March 9th around 10am informing me they were at my home for my service appointment (Not really because I would have had to buzz them through the gate and plus, I have security cameras in front of my home, they were not there). I told them the last message I received I was scheduled for March 16th and that I was currently at work which is by the way 7 minutes away from my home and it is also the place they always service my car. I was then asked if he could come by my work at 1pm (but you are 7 minutes away).

Anyway, he arrives around 1pm and of course the dash is not the one I picked. I then asked, where is the replacement piece for the 2nd row cup holders so the woodgrain all matched. He told me he only had the dash to replace, and he did not know anything about the 2nd row cup holder. At this point, it does not matter, I'm trading the car, or am I? After this fiasco, I went on my Tesla app to order the new Model S. I noticed some changes from my 2016 model, the screen was different instead on vertical, it was horizontal and the steering wheel was different along with some other changes. So I wanted to see these changes in person before I ordered the car and I also wanted to see the car in pearl white (my car is black), I went to the local showroom which is in the mall, they only had the Model 3 and Y there.

I asked about the pearl white color and they pointed to the parking lot and said, there is a pearl white Model 3 outside. They did not seem interested in helping at all. They barely glanced up from their laptops and certainly did not get out of their seat. I walked out. Fast forward almost a week later, I am on my Tesla app trying to schedule a test drive at another location which is the service center.

I get a text from the local showroom, where I had been less than a week prior and I'm almost certain it was the parking lot pointer. "I see that you're looking to test drive with us. Which model Tesla are you interested in test driving?" I text back, "The Model S, I was there last week, and you didn't have any." No reply... I'm trying to figure out how a car that I've been driving for over 4 years and cost $$$ has left me feeling like going back to a gas car because of such poor customer service. I've driven Toyotas, BMW's, Lexus, Mercedes, Cadillacs and I've never experienced such poor customer service. What is going on????

Both during the sales process and the service nobody picks up calls, answers emails, returns messages and they are not even apologetic about it. For both purchases I was told by different sales people that there is no price breaks and even elon musk's mother didn't get a penny off. Whether that's true or not, who would want to buy a car from a man that's a billionaire and can't give his mom a break lol! So, eagerly waiting for any other company to produce this technology so I can jump ship and feel good about the purchase!

It took Tesla 5 weeks before they could get the car fixed and delivered to me. The entire 5 weeks, I had to find a way to get my own transportation as I had already sold my former car and paid for my Tesla in cash. Most Tesla employees I dealt with didn't care about the inconvenience they were causing me and saw nothing wrong about delivering a damaged car and expecting me to just take it.

A while later, I purchased a 2018 Model 3 Long range rear wheel drive for my wife. The car was 340 away in Las Vegas. Again, we took the long drive to take delivery of the car. Upon arrival, I noticed that car had hard water residue that had etched into the paint and it is still there to this day. I was told that a service center would fix this, but that would never happen. Also, two blocks down the road after taking delivery, the tire pressure monitor warning system came on. I stopped at the nearest gas station to check the tire pressure, 3 out of 4 tires had low pressure. What kind of inspection are they doing when they can't even make sure the tire pressure is with specifications?

Fast forward 18 months and I wanted to upgrade my 2015 Model S 85D with a newer Model S equipped with full self driving. I once again purchased a used car from Tesla and was able to find a car just 50 miles away. The delivery was delayed multiple times the car had headlight issues. When it was finally fixed, I took delivery of the car at the Marina Del Rey location. I noticed immediately that the car did not have full self driving installed. I was told that it's my problem to get it scheduled and installed at a Tesla service center. They will not refund your down payment if you refuse to take the car even though they are selling you a car that is not as advertised.

Two weeks later, I was about to wash the car for the first time and noticed a crack on the glass roof. I did not see this crack because the Marina Del Rey location delivers the cars outside under direct sunlight which causes a lot of glare on a glass roof making it hard to spot cracks. I reported the problem immediately but was ignored. I had to reach out to a Tesla representative in the Bay Area to get any sort of response.

Long story short, after purposely delaying their response to my request of fixing the glass roof crack and seeing the repair estimate from one of their own service centers, they stated that it took too long for me to contact them about the problem and would not fix the glass roof. I absolutely love their cars, even though its not the best quality and has its own problems but they are the most technologically advanced and I believe in their goal. However, I have yet to meet a Tesla employee except for two technicians in a service center, that have any integrity or even care about customer service. My third Tesla will be my last, I've given this company so much patience (and money) and got unprofessional dealings in return.

7. If you email customer service they rarely respond at all.

I could go on but hopefully you get the gist. AVOID TESLA IF YOU CAN.

11/23 - day of pickup -Tesla: calls in am, nope, car inspected and they find an issue - there is a gouge in the bumper and they have no ETA for delivery. Me: I suggest they do the inspection BEFORE they book a delivery; told it doesn't work that way. For them, maybe. If I had an option, I would be shopping someplace where there are still mature, responsible, knowledgeable people who actually have decision making powers. Tesla's charm has attracted all these young, starry eyed kids who behave very well on the phone but don't have an ounce of responsibility and seemingly have no input into the "system" they use - which stinks.

She contacted me the next day and told since I had responded to them the night before she will ask her manager to keep FSD cost at $8000 and I told her that I would agree to purchase one and gave them my credit card number. However, when I received the contract agreement not only I was charged FSD and new full price ($10,000) there were other charges. The nice agent told me that she is working with her manager and later called me and told me her manager will be calling me soon.... 24 hours later the manager had not called yet.

I contacted the nice agent and she again reassured me that the sales manager will call me immediately. Sales manager had left a message for me, “...my name is Kina and I calling regarding your non refundable model S order, call me back”. This message was so rude because there was issues with their pricing, what I had agreed to pay versus what they charged me. I called the dealership several times and I was never able to talk to her even though each time I left message.

The nice agent kept following thru and tried very hard and in a professional nice way to make this deal happen and asked me if I am willing to wait another 24 hours and they will try to get hold of the manager to talk to me. Bless her heart. She tried her best but her manager did not even try... How could Tesla afford to have a manager running a dealership who walks away from a $107,000 deal because she/Tesla made mistake on the price that we had agreed to?? I have to agree with all those who are disappointed with their customer service, I am least impressed.

Well... when I got home the offer was gone, kept fluctuating between figures of the original and a random sum, and Tesla finance kept trying to say there WAS NO SECOND OFFER. even when I sent them the email notification I clicked to view the offer itself. All this would be bad enough for the first interaction with a company you're about to drop 60k$ with, but on top of that now their system is saying that I have accepted their terrible loan offer through Wells Fargo... To be clear I DID NOT. I have no idea what is going on there, or why no one will tell me, or if I'm somehow now on the hook for like every penny I have in the bank. I just don't know but it's left a bad taste is all. To be fair I am still trying to buy the car, just not through their services.

I go to my appointment and they tell me they won’t fix the rims because it wasn’t in the app and that they don’t have a rental for me. These people are liars who enjoy screwing their customers over. During the appointment I get a call from this guy Josh at the delivery center who is working with me. He tells me that they chipped my car so they have to now fix that too. Meanwhile I’m paying for a rental car that in total cost me 500 dollars for 5 days. Today I pick up my car after it being gone for 5 days And I did an after hours pick up since I couldn’t make it by 5pm. I check my car and it’s not fixed!!! There’s still tape where the damage is and they also damaged my car even more! They ripped something in my trunk!!! This company needs to be sued. Terrible company. I’d give zero stars if I could. I’m going to contact Mike Feuer the Los Angeles city attorney and see what he thinks about this. I’m going to have the city of LA sue these idiots.

I have tried to contact Tesla and they specially don't care about it (waiting for their reply since last 5 days!), I am bagging them that it's not safe to drive and help me to diagnose asap (no need to wait to boo in app for an delay), I am a Mechanical engineer and pretty easy to know that definitely that vibration can effect on many components and could be drastic if they don't take any action quickly, obviously buying brand new 70k cad car (plus tax), and you see something like this, makes a very low trust on company, waiting now for D day, and will update my experience.

I later tried to reach out to Tesla about gaining something as simple as a formal letter declaring the vehicle free of asbestos as required by Australia, and again was flatly told to kick sand. I wouldn't hoped that a company that sells premium vehicles would at least be able to provide alternate means to help me in my situation. I cannot change my circumstance required of me by the military. This leaves me no choice but to seek out other EV companies when the time comes to purchase another car.

I actually purchased 2 model 3's and am currently trying to purchase my third. The first time I arrived early for my 7:00pm delivery appointment only to find a showroom of angry customers waiting on their new car. I finally received mine around midnight with a scrape on the front of the hood. I was told that I would be contacted to repair it. This never happened. When my tires were bald as a cucumber at 22,000 miles and I told the service person this he simply said "that's just a salesperson being a salesperson". I had skidded off the road because of this. When I asked for a manager he refused to come out. He was too busy.

In getting my third Model 3 I accidentally pressed the wrong final payment button online and nobody at Tesla could help me. The next day when I spoke to the dealership I was told they would "look into it". This now Thursday and my Tesla was scheduled to be delivered on Sunday. When I called back later I was told by the person in delivery that she spoke to her manager and now was able to take care of it herself. On Friday when I called her she told me not to worry and that she was taking care of it. I returned the rental car that I had based on my conversation with her.

Today (Saturday) she is telling me that it would be 3-7 days to resolve this. She then told me that her Manager would "do me a favor" and hold the car for me and not sell it to someone else. Boy am I lucky. This Manager as of now has yet to call me as requested. The Rep who spoke to me said that he was overloaded by Tesla and she would reach out to him again to ask him to call me. WHAT A DISASTER DEALING WITH TESLA EMPLOYEES. The car is nice but definitely not worth the aggravation and heartache you will go thru to get it. Service is also terrible.

The customer service rep was so rude. She just kept saying read the contract and hung up on me. What a terrible company. I didn’t get my money back that I paid for a self driving car. But they think a 3 year old car should have brand new tires after 40,000 miles? Ridiculous. Beware. Not a very reputable company. Especially after all the problems I had with the car, computer always crashing. Streaming radio not working all the time. They must really be hurting for money to want to screw over their old customers for every penny they can.