Tesla Reviews

When it comes to service Tesla is the worst. You have to schedule a service through the app. You never talk to a real person. You have to wait at least a month for a service date. This resulted in a complete failure of the suspension on our model S. There was not a place on the apps about suspension issues. If I could have talked to a real person to explain the issue I might have been able to get the car repaired before it was not drivable. You can pick your vehicle is not drivable but there are only a couple of options for this area and suspension is not one of them. We had to say our screen was bad to just get it towed to the service center.

I first registered for a Model X in December 2020 at a Tesla dealership. I was told that the car would be available in February 2021. After that the communication went completely downhill. February came and went, zero communication. Some time later the date on my Tesla account was updated to August 21.... That came and went. It's almost December 2021 and we still don't have a car. No one at the dealership has a clue as to when the car will be available. The communication from Tesla has been minimal to none. Yes, Auto dealers across the US have had supply chain issues. But communication from other luxury car companies has been leaps and bounds better than Tesla. I hope Tesla management is getting this feedback. EVs are going to have some serious competition.... And based on Tesla's approach towards customer service (or lack thereof), I am now inclined to wait and purchase an EV from a competitor.

Tesla makes a fantastic car, but they just don't support their product or customers. I've had my car (Model 3) for almost 3 years and have had to take it to the service center (2.8hrs away one way) three times. My most recent issue is the car is undrivable, tesla roadside was very quick to respond and arrange a pick up, but get no info on where it was going, how I would get around.

WOW, talk about going down hill! First off I will say that I was a huge Tesla Fan and have owned two Model S's and I have six figures invested in Tesla stock (as of today, not so much tomorrow). I would strongly urge you to look at other car companies before purchasing a Tesla. When it comes to Audi, Volkswagen, Porsche, Hyundai, Chevrolet and FORD they all have superior customer service and they stand by their product. I have experience with all but Hyundai and each of them go out of their way to make things right.

I was at a complete stop awaiting the traffic light to go from red to green when a Range Rover SUV slammed into my back end doing between 50-60 mph. She told the police "I just wasn't paying attention." Needless to say, my Tesla Model 3 was totaled. Her vehicle drove what was left of my trunk all the way into my back seat. My only injuries are minor - bruised hands from the impact of the airbags. Even the insurance adjustor commented on how the impact must have been tremendous. Extremely grateful to Tesla for building such a safe car.

Tesla cars are one of the best cars in the world. To begin with, Teslas are electric cars so it helps the environment. Because they don’t use gas and instead of putting gas you charge them. Also, when you don’t wanna drive you can put the Tesla into self drive mode. Elon Musk announced that Teslas have a self drive mode which allows the car to self drive without any assistance. Critics may say that the Tesla is a bad choice in a vehicle because it's expensive; however, you can pay 20% of the price of the vehicle as a down payment.

I ordered a model Y in June 2021 and waited for 3 months. On 9/22 my account notified me to pay the down payment and insurance and scheduled the delivery on 9/24. Then I waited a whole day that day but no one showed up with my car. I then tried to contact the advisor but she went dark on me. The system then moved my delivery day to 10/4, and again wasting of my whole day. No live person I can reach out to. And system again moved my date to a week after. I'm still waiting for any live person from Tesla to confirm my delivery, and even filed BBB complaint. Elon Musk, I know your car is popular, but if you do not improve your customer service team, you will lose the business.

I ordered two Teslas in January of 2021, a model X and a model S. Both were originally scheduled for delivery in April. I finally received my S Sept 26 and the X they are saying next February. I picked up the S on Sept 26 and drive home three hour turnaround. The next day the display on the dash would not come on. I called the service line and they led me through a series of trials. Finally they asked me to reboot the computer by holding down both of the scroll keys, that worked so I hung up. For the next three days it would continue doing the same thing so we would have to reboot the car every time we wanted to use it.

The plastic covering to my headlight cracked from a stone, allowing moisture to get in and the lamp failed. The Tesla Service Center cancelled my appointment 4 -- yes 4 times -- the day before my scheduled service. After 5 weeks without a functioning headlight, $1300 to get it fixed. Yes, 1300 US dollars for a headlight. That's a mortgage payment. Buy a different car.

AC not cooling making a hum. Took the car into service. AC has never cooled the car comfortable. Started making a hum noise so I took it in. Service adviser said it covered under warranty unless they find outside influences. That should have been my warning I was going to get burned. Sure enough they call wanting $900 to fix it. They won't honor warranty because of dust. I asked how could dust get into it. He didn't know. Implied I put it in there. Ask how I could put dust into it don't even know where it's at. His response well they didn't deliver it in there. Worst company I ever dealt with.

I was so excited about ordering my Tesla and today was pickup day. I was schedule to pick up my Model Y at 5544 Okeechobee Blvd, in West Palm Beach Fl. When I walked in the showroom I was not welcomed or treated nicely instead the person behind the desk a young man gave me attitude and ask in a condescending tone if I am sure I had an appointment. Now why would I show up for a car without an appointment. He then proceed to ask me if I already paid, and accept the terms. Now if he had look up my account I am sure he could have seen all this information. By now everyone had stopped to stare at us. He then said, "Ma'am please log into the Tesla website to accept delivery" so I did. He then said, "Open the app and go find your car in the parking lot." No one walked me to my car or help me to find the car.

The car is amazing to drive but it came unable to calibrate. We arranged a mobile service and waited for 2 weeks only for the technician to tell us he couldn’t help. So we brought the car to a service center that doesn’t respond to messages. The estimated time of completion kept getting pushed back from 1 day to 2, 3, and then a week. For the price we got a defective product after extensive wait time and have to go through so much pain to get it fixed with Uber vouchers as a replacement. Buy a Tesla only if you don’t mind the pain.

Not a fun experience buying a Tesla in Vancouver, B.C. We were driving to the ferry after a chaotic pick up of a model Y. My wife found the seat uncomfortable for her lower back and started searching for the lumbar control to adjust. Guess what? No lumbar control on the passenger side. Apparently, Tesla tweeted out their decision to discontinue the lumbar support on the passenger side. Gee, shame on us for not having a Twitter account and following Tesla. The official tutorial on the Tesla website shows this feature on the passenger side and how to adjust it. Silly us for thinking it was true.

After reading dozens of negative reviews re Tesla auto repair and Solar Energy installations, it’s a wonder Tesla still continues to offer products. We’re on our 2nd Tesla auto. The 1st one was bought back by Tesla because they refused to continue with repairs. I’m 60 yrs old and I never had that experience with any auto purchase over 40 yrs of driving. The customer service was nonexistent, got the run around, and pushed from one rep to another. Finally got an offer to buy-back the car. I jumped on it. Then the wife wanted another e-car. I regret not waiting to buy a Ford Mach-E, which were on a waitlist. Now stuck with another Tesla. So far, so good.

I live in Toronto, Canada and I had the worst customer service experience ever. No timing and schedule provided, and at the end it took 24 days for me to take my car back. I lost my charging cable which I shouldn't have left in my car, and after 24 days I got my car back with 3 new problems, stiff steering wheel, shaking steering wheel after the speed goes higher than 110 km/h, and the AC doesn't really work, it's just the fan working and the temperature doesn't come down.

My car was in for a suspension issues twice in 2 weeks. First time they charged $210 to tell me everything fine and the next week it is back in the shop to the tune of $1800. It has been almost a month and only 2 calls from them in that time. They give you Uber to use but it takes forever to get one one so I bought a another car as my back up. The worst car company ever! Jane **

We ordered our Tesla Powerwall Battery, as part of our solar installation, from Earthlight in Ellington, CT one year ago and paid in full. It is outrageous that we have not yet received our battery. With frequent electrical outages, our family needs a reliable electrical source due to our young child’s life threatening medical condition that relies on continuous electrical access. We are a hard working family trying to make ends meet and this was a huge investment for us and I am pleading with Tesla to send us a battery ASAP.

The car is ok, unless you have to drive out of town. The service is more than extremely poor. No one ever knows what is going on, no one ever follows up, and no one ever calls you back. EVER. I had to drive my car from Charleston to Savannah (2.5 hours each way) for service. When I bought the car I was promised it would be picked up by them and brought back. That’s a blatant lie. As if that wasn’t enough, with a full charge, my model X claims that I can drive it 370 miles. I’m getting 245. Another lie.

We had the worst customer support experience during the ordering and delivery of a Tesla Model Y. First the price was incorrectly listed prior to the final lease agreement. Then they gave us only three days to pick up but we were away and could not get the car. Now they are telling us that we have to wait for another three months!

I have had my Tesla Model S Performance now for over a year (15,000 miles) and it has been the worst experience that I have ever had in my 40 plus years of having cars. From taking delivery of the car to this moment has been so stressful and it is impossible to get anyone to help in customer service. The car was not available to pick up when I went to pick it up. They had emailed me and told me it was. This happened twice. The manager of the Burbank Service Center was rude and did not want to be bothered listening or helping me.

Hopefully the powers that be at Tesla will spend some time to read our comments on our recent delivery experience of our new Model Y (August 2, 2021 Vallejo California). We have had 2 EVs between 2013 and 2017 so were not new to the EV experience. We bought our first Tesla (a Model S) in November of 2017 - picking it up at the Fremont location. How incredible the entire delivery experience was for us! The customer service people — both the paperwork and vehicle introduction staff— couldn’t have been more enthusiastic, dedicated customer service oriented professionals.

As my lease was coming to an end I was eager to get into a Tesla model Y, the perfect SUV in my eyes. I went forward and did my research. Finally, I went on their site and placed the order for the car. I spoke to an online representative that guided me through the process. Although there was an incentive to the car which was coming from the state I reside in the representative reassured me I qualified for about $2500 in incentives. To me it was like music to my ears, I placed the order that night. Two days later I received a call from my sales representative now telling me about my order and that I should apply to the Tesla finance to see where I stand as far as credit line and monthly payment. They ran my credit and I got approved.

We bought our model x in 2016. As soon as the warranty was up in 2019 the car seemed to fall apart. The backseat winged doors stopped shutting properly and I was told there was no fix, that the doors sometimes didn’t close properly in hot weather!!! Then the door handle on the driver’s side door started malfunctioning and when you press the handle it takes about 30 seconds for the door to open. I was told this was a $800 fix. Then the driver's side window stopped working and would get stuck down. I had this repaired for $300 and since then have had Tesla back 4 times to repair the same problem. The latest issue has been with the air conditioner in the car. If the temp outside reaches 95 or above the ac only blows hot air. I took it in to be repaired and found out I need a new compressor for $1,400. So I would think twice about this purchase.

I visited the Sunnyvale location twice with my parents to purchase a Model Y. First time we went there to test drive a the Y and 3. Steve helped us out and was polite and incredibly helpful. We came back a week later to place an order with Steve since he had helped us out the first time and we wanted to make sure he got credit. We then asked him to enter a referral code to ensure we got the free 1,000 free supercharging miles. After we received the car about 2 months later, we learned that the referral code was never entered on our behalf even though we were ensured the referral code was entered. Since we placed the order in person, we didn't have any documentation that we requested the referral to be added prior to delivery.

I ordered my Tesla at the end of April 2021. I was told that I would take 6 to 8 weeks for me to get my vehicle. I’m at the end of June and I receive an email, with contracts, insurance purchased, and extras purchased, all 2 days prior to my arrival date. I signed papers, I got a Vin number and the number of miles (15) on my odometer. The night before my car is supposed to be delivered I get a phone call telling me that my car will not be arriving and they have no explanation as to why. I sold my own car that same day thinking I was going to have a new car the next day and now that car is not arriving as stated in the contract. I have no way to get to work and does Tesla care? No. They even stated that they do not have any idea when I will see my Tesla. They said it could take another 9 to 13 weeks before I get a car.

Tesla has a serious communication problem. My project manager got changed, and I cannot get a hold of him or her. Scheduled for installation on Thur and Fri, and they couldn't finish the project due to poor planning. A supervisor was supposed to text me for a following-up. I never received a phone call or text message when I called Tesla; I was told that they schedule themselves on Fri without communicating with me. Very bad communication, and I do not recommend it.

We bought a Model X 2020 brand new. We noticed rattling when driving a few months later and took the car to Tesla dealership. They blew us off and said there was nothing wrong. The problem got worse and we then noticed the car pulling badly to the right. I had to use both hands on the wheel to center the car on the road. Checked the tire pressure and all ok. Tried to make an appointment to take the car in and they wouldn’t accept it until they did their own diagnostics over the air. You can’t talk to a human on the phone. Only text through Tesla app. It took 4 weeks to finally getting an appointment and we stopped driving the car since it felt incredibly unsafe with excessive rattling and pulling to the right. Basically had the car in the garage for 4 weeks waiting for an appointment. Tesla dealer is an hour and a half from our house and to get there you have to get on I-4 which is a crazy dangerous Interstate very busy and a ton of construction.

I did a $100 deposit for a Model X in February, early March with a delivery date of 6 to 8 weeks. I expected to get my by the end of April.... Maybe mid May. It is almost the end of June and I have yet to get my car. I requested my $100 refund since Tesla was not able to deliver the car and they have no clue when they will able to do so. Both Matt and Andrew from the Boca Raton site told me that I will not get that money back because they will eventually deliver a car to me. Just imagine, if Tesla gets $100 from a million customers and does not deliver any of those cars, that is $100 million dollars they get to keep in their pocket.... Why would they need to sell anything? Also, why should I wait indefinitely for a car that was promised within 6 to 8 weeks? If they do not have a car available at the time of purchase, I would not recommend purchasing anything from Tesla.... Buyers Beware!

I purchased Tesla Model X earlier in 2021 with the expected delivery date of March 2021. In March the delivery was pushed back to June. I contact Tesla and the representative, Mario, told me that for sure, it will be June. I told him that I have a rental car and this is not cost effective, if they delay further and I have abide by my contract, and Tesla has not. Now, it is June and the delivery date is pushed back to October. I contacted Tesla three times. I was told that someone will reach out to me within 24 hours and no one has.

I am leaving this review in hopes that I can prevent anyone considering a Tesla from purchasing their product. My husband was BADLY BURNED when his Tesla charger BURST INTO FLAMES! On May 31st at around 3:30am, I was searching the house for my cat and when I couldn't find her, I decided to open up the door to the garage just in case she might have gotten out there. That's when I discovered that my husband's Tesla charger that was plugged into the wall was on fire! The flames were licking the wall and I was afraid a spark would fall and set the boxes that we had on the floor aflame.

I just wanted to share my experience with fast loss of range of my 2018 Tesla Model 3 Long Range. My Model 3 is now 3 years old and when I recently, April 2021, completely charged my Tesla I only got 270 miles of range. That is a loss of more than 40 miles in 3 years. I contacted customer service and was told that nothing is wrong with my battery and they tried to explain that the on board computer is not precise and underestimates range. I drove until my battery was almost completely empty and was able to drive exactly 270 miles as predicted by the Tesla computer. I usually never charge more than 90% and discharge below 50% during my regular daily commute. A loss of more than 40 miles in only 3 years is pretty disappointing. Need to think twice if I would buy an expensive Tesla again.

If could give Tesla no stars I would. They do not communicate. They do not keep records well and most importantly they do not support their customers. Rewind to 2018 when I got divorced-I call to get the account transferred out of my ex-husband‘s name and into mine and to change my last name on the account back to my maiden name. At that time I was told that everything was done and everything was settled and I have been receiving my bills and I was under the impression that it was until I went to sell my home and transfer the lease agreement. This was hands-down the worst experience ever. Not only did they not take my ex-husband off of the account, they have record of the request to take him off and change my name and didn’t do either still as of this day!

I am very disappointed in the customer service and support from Tesla. I have called several times Tesla without a callback. The quality of the car is questionable. I have paint issues and interior problems. For instance, there is a small dent on my hood that I have called several times with no return calls. My steering wheel cover is coming apart and I schedule an appointment. A guy by the name of Jeff called me back and asked for a picture. I sent the picture and he sent me a note back that he was canceling the appointment because the steering wheel is not under warranty. No options just that it's not covered. He was very nice but not helpful. I was thinking about buying a Model S and giving my model 3 to my sister but I am not going to do that now. From the very beginning, the customer service has been horrible. Not a fan anymore.

All I can say is don't accidentally overpay Tesla in any way, shape or form. Because I accidently paid them more than what the vehicle cost and the response I received was" they would send me a check for the over payment in six to eight weeks. I was told that they didn't have the ability to transfer the money into my account or cut me a check on the spot. They have the ability to zap your account immediately for a deposit or transport fee. Don't quite understand. Just beware!!

After a recent tire rotation service for my Tesla Model 3, we took out the car for a test drive to a local store. While driving, we noticed that the right front wheel had flapping sound. After we managed to drive back home, I jacked up the car using my Jeep gears, and looked at the front wheel. Sure enough, the nuts on the front wheel bolts were all loose, and one of them was almost falling off of the bolt. Fortunately I got the toolkits to tighten the bolts, and the car came back to normal.

Purchased a Tesla on 2/11/21. Few questions I asked about the vehicle "Can I adjust the side mirrors when they are in reverse" (hard to see). "Yes you can". The traffic viewing on the screen and yes it comes with the car. Told him I drive to the Bay area a lot, he said the standard range is perfect for that and that Superchargers are everywhere. He showed us the pricing between the Y and the 3. He was adamant about us paying the deposit and holding the car and if we dont we won't get the car in March & are going to have to wait for a few more months, and that "its only $100". I asked about used Model S, was interested in getting one, he said "Tesla doesn't sell used cars". Reserved the 3.

I ordered my 2021 Model 3 on March 5th. It was in stock in Washington, DC about 4 hrs away from Raleigh, NC. After waiting and completing all pre delivery tasks, I was finally notified that my Tesla was on its way to the Raleigh Delivery Center on March 8th. I was then told that my pickup date was March 19th. On March 19th I was notified that my delivery was changed to March 21st because the car was en route. How does it take over two weeks to move a car when it takes 4 hours?

I booked a Tesla S at the Tesla Dedham, MA location. When I walked in, a guy was sitting around doing nothing. When I approached him, the first thing he said was 'Please hurry up, I have a customer coming for a test drive in 15 minutes'. Fair enough. I started to ask him a few standard questions, and he had no idea. Asked to see a car in the lot for its color before I book it. He refused. I finally called a store in NH and the customer service there was good. Drove over and booked my car.

I received my Model 3 June of 2020. The first thing I noticed when I got into the car was it had a heater failure notice on the dashboard and the second thing I noticed was the passenger rear tire was almost flat. Six months later Tesla replaced the heater and then my charger started giving fault codes, WiFi stopped connecting as well as the Bluetooth connectivity. These all started at the same time after the heater got replaced. My tire is still going flat.

I've had my Tesla Model S for a little over 4 years now. When I initially purchased it, they screwed up the initial figures on the contract, gave me some foolery about a mistake and charged me an additional 5k almost 1 month after having the car. I sucked it up because I was already in love with the car. Never had any real issues with the car... Fast forward April 2020. My screen started bubbling, I called in and mobile service came out to replace it because I was still under warranty. During the replacement of the screen, they cracked my dashboard. Assured me they would take care of it by just simply ordering a replacement dash and changing the 2nd row cup holder, so the woodgrain matched. I did not make a big deal over it and just chalked it up as an accident. Months go by and I keep getting part update emails but no parts.

This is my second Tesla as I just traded up my 2018 Model 3 for a 2021 Model Y. Cars are really great and if you like the latest technology, this is a car to own. It is light years ahead of any other car. The comfort is ok. The Model Y is much better than the 3, but not amazing. The self drive is what really hooks me. It boosts my productivity and studies. However, it is hard to deal with Elon's arrogance seen in any issues the car has. It is passed down to the employees and is amazingly brash. For example, they told me in my upgrade I would have all the same features. This was So not true! They took away most of the self drive features like auto navigation, summons and self park and now make you buy the $10,000 package that my old car had free. They never would do anything to make their word right and don't answer emails or phone calls even have the gall to cancel your service appointment without giving a call or text (rather by just putting it on the app).

I had issues with my Tesla Wall Charger and had previously called twice for assistance and neither one resolved my issue. I called a third time and spoke to Hannah. From the second she answered the phone I knew she was eager to help. She went through the notes that were written from my previous calls and told me we were going to get everything taken care of that evening. And guess what, she did. After being placed on hold for a brief minute, she came back with what I needed to do to take care of my problem. After a few minutes I received a confirmation e-mail that my replacement was being sent. It was such a pleasure to speak to someone that I could not only understand perfectly, but was knowledgeable and pleasant to deal with.

I've been very patient with this company. I'm on my third Tesla and absolutely love the car. I understand the growing pains of a new company and have that consideration in this review. My first Tesla was a used 2015 Model S 85D, back when I bought it, Tesla provided pictures of the car and showed the car's defects. The car was located 370 miles away from me and took a considerable effort on my part to take delivery. After driving 7 hours to the car's location, they attempted to deliver the car to me with paint and body damage along with a malfunctioning hood lock. I refused delivery and had to rent another car to drive the 370 miles back home.

If there were negative rating I would have given that. They are unable to be reached. Poor customer service. This is a prime example of how they make everything more difficult so they don’t get a bad review. It is not allowing for me to post unless is a long review. Hoping that you give up at some point.

The Model Y is great, but... I purchased the car in Raleigh, NC (no dealers here in SC). Temporary tag good till 12/18/20 TODAY. No paperwork, impossible to try to get someone on the phone. Reached out to the salesperson that helped me at the dealership. She got back to me on Wednesday saying she'd look into it. Still nothing, REALLY! Still tried various ways of contacting some till I finally got someone on the phone today. Did I mention I left a voicemail at the dealership days ago. It "appears" the paperwork never went out and now there are 3 people looking into it. So is that what I tell the police if/when I get pulled over? Oh, once the paperwork is received I have to make an appointment at DMV. NOT a great experience. They have to work on their customer service.

I placed an order online for an used $80,000 car without real pictures then noticed it has a rear center console which I don't like and requested to change my order for another one without that and credit the deposit towards the new car, I was told that the $1,000 deposit is not refundable or transferable, that is completely unreasonable and unaccepted. Super bad experience.

When you buy a Tesla, do not expect good service, do not expect things to work as they should and do not expect that their staff will care about any of this. If there are viable alternatives to Tesla buy those instead. I've had mine for 6 months and here are the issues I've faced:

So I have owned 2 Tesla S's and am waiting for my 3rd which I was told would be delivered between December 11-24. 2013, 2015. 11/21 - I was called, told my car was ready for pick up and I had 3 days to pick it up (to rearrange my schedule, transfer the payment, clean out my car and get to the delivery location 1.5 hours away. Otherwise, I risk my trade in value changing (going down). And, this is a "touchless" delivery so I should watch all the videos and instructions before picking up the car. And oh, by the way, this is a Friday. -Also told for the first time, no more free supercharging for me; trade in quote was valid for less time than their estimated delivery; and they would "gift" me 1000 hours of free supercharging - however, they expire in 6 months. Me: Not happy. I work and have appointments on both Sunday and Monday, Nothing they can do. I jump through hoops to accommodate, book appt for Monday at 11 am.

We have bought 5 Teslas and 3 power walls between my mom and me, but those days are over. We chose the new Model X for my 80-year-old mom over 5 months ago. We have been transferred to at least 6 different people after placing the order. No one has answers; no one returns phone calls or emails. FINALLY, we picked up the car yesterday. We return home, and there is no cord included to plug into a 220 outlet. I track down one of the inept customer service people and they "no longer include the 220 adaptors". For a $100,000 car??? No $50 adaptor???! She then sent me the link to buy one on the Tesla website, and they are out of stock, and don't know when they will be back in stock. So my elderly mother has no reasonable way to charge her brand new car at home.

I am most disappointed at Tesla Sales Manager at Orlando-Eatonvil dealership. I test drove a Model S and worked with a very nice and helpful sales agent, I was ready to place the order but I wanted make sure I get a 2021 title for the car so she had to check with her manager. Next day she sent me a text to inform me that the it was the last day to get FSD for $8000 and that the next day there will be a price increase (it would cost $10,000). I immediately responded to her text asking whether I would get a 2021 title and if “yes” I like to buy a Model S performance with upgraded wheels and FSD.

Worst customer service ever. This company is completely inept at customer service issues, order issues, and pricing issues. I placed an order and was charged incorrectly on my order amount and no one could help me, I was transferred around to 6-7 departments over a 2 week timespan until finally I just gave up and had to do a chargeback on my credit card. My credit card company refunded me immediately and said they have a lot of problems with Tesla. Totally unacceptable service.

Ordered a model Y and was told it would take 3 weeks. Waited for 4 weeks after not hearing a word from Tesla and not being able to get ahold of anyone. Finally I got someone on the phone at the dealership in Vancouver and they said my car wouldn't be ready for at least ANOTHER 5-9 weeks because they are not going to build it until everything is sent to Europe first. Tesla and their dealerships are misleading and lying to people to get them to give deposits and order vehicles when they know it won't come for many months if at all.

I own 3 Tesla and really love my cars but will no longer by a Tesla only because of their service. The worst service department for a car company that has a great car. A sign of bad service is how difficult they make it to complain in writing and maybe because they don't want to hear any. My next car will be an electric car but NOT a Tesla.

I am extremely disappointed with the experience I am having with Tesla in general! y car came with defects, misaligned doors and windows, when you drive it feels like the windows are open, driver window that doesn't go down, auto pilot not working properly! I took it in the service and I imagined for having only 15 days that I bought it they would give me a new car! But no, they kept the car 4 days and when I went to get the car the same defects were there !! If I was going to take the car home that day the car was completely dirty with mud on the sides!! I miss the services of Mercedes and BMW.

So I am still in the process of working this out but I had to write this publicly because it is so weird. I test drove my Model 3 yesterday at 10am first thing, and night before got a loan offer I was going to negotiate down because it was too much. During the drive my rep *** went to finance on phone and got a new offer, which I looked at on the walk from the parking garage to the showroom. I told her I got the new offer and it looked good, I just had to go home and run some numbers before accepting.

Bought the model S dual motor. So the most expensive one. Brand new car. When I picked it up it was damaged. Can you believe a 110k car comes damaged? This is supposed to be normal for Tesla. I Scheduled my service appointment to get everything fixed. The app doesn’t let you add on Enough pics so I had to leave some stuff off. I even called to ask if it was ok. The person on the phone told me it doesn’t matter if it’s in the app Or not, Tesla will just have you point to where the damage is at the appointment and then they’ll fix it. The guy on the phone also promised me I’d get a rental while my car gets fixed.

Completely misled on wait time (promised 1 hr., left w/o car after 3.5 hrs). Arrogant, dismissive. Ray in service is a discredit to the dealership. After a day car still not returned. AVOID SERVICE AT THIS DEALERSHIP.

Things you should know before buying a Tesla. Service department is awful. You will lose your car for days just for a flat tire. Home charging station is impossible to get Repaired under warranty and it will give you problems. If there is an issue with your lease or finance you will have to contact Tesla finance via email which they rarely respond to. If you do get a hold of a human they couldn’t care less about your problems. They are trained to do damage control only. Get a reliable gas powered car that you don’t have to depend on awful Tesla services. My Tesla is sitting in my driveway and I haven’t been able to drive it for months due to registration issues and charging problems.

Their service department reschedule your appointment a last minute without any explanation for another week. There is no phone to contact them. This is second time it is happening to me. I've paid over 100K for this car but I cannot talk to a live person at Tesla at all.

Just bought a brand new Y, I was very excited at first week, having minor panels and gaps, I am totally Okay but what is not okay is your driving experience specially you feel there is something wrong inside hidden component, that's something a very CRITICAL, driving up to 95-100kmph totally okay but when you pass that speed (I am a driver that typically drive at around 110-115 kmph max.) you literally feel vibration all around, not sure alignment or wheel or axle component has some CRITICAL ISSUE.

Hi everyone. We've just bought a Tesla 3 here in China. As for the car it is ok but that is really a city car, on high speed or on freeway the range goes down very quickly...Also I do not know in the US or in Europe but in China the model 3 feels cheap in term of material. Also we were very unfortunate...Sales at the shop pushed us very hard to buy and go pick up the car... The saleswoman was very nice and positive prior to purchase. Ten days after we learned from the news that in China Tesla decreased price by 12% about 4500 usd. If we would have picked up the car 3 days after (we were being pushed hard to pick up asap) we would have been compensated...We went complaining and then attitude of the staff in the shop was very different...Basically nothing can be done and too bad for us... That is really very poor attitude towards customer...Customer service and the feeling we have from it is terrible... so be careful and ask if the price won't change the week after....

I purchased my second Tesla in a matter of two years because I deeply care about contributing to the goal of sustainable energy through high quality electric vehicles. While my experience with the vehicles themselves have been nothing short of amazing, the service has been an embarrassment. I currently serve in the US Army which requires me to be stationed at various locations. The Army has recently sent me to Australia for an assignment lasting two years. Australia is no far flung place that is incapable of accommodating a special vehicle like Tesla, there are already plenty on the roads. The only difference is Australian Tesla's have a different charging port and the steering wheel is on the right side. I have inquired about what service I would be able to receive if I import my Tesla into Australia and was told I would receive no service.

As of this time I have purchased over 20 new cars in my life and nothing matches the stress and aggravation that I experienced purchasing my Tesla. Everybody you talk to wants to talk to a "team", returning a phone call is non-existent, your time is of no importance to them, and the "Manager" is too busy to speak to me or return my call.

What a horrible company. I did a 3 year lease on a Model X75. When I leased the car, I was told the car would be completely self driving in a year and I had to buy the software at $3400 now or my car wouldn’t have it. I paid the money and as of today, it’s still not fully self driving. At the end of my lease the sales agent was rude because I did not want to buy the car. When I turned the car in, the representative refused to do a walk thru of the vehicle. 2 months after I turned the car in, I get a bill for almost $1400. $400 to get the vehicle ready for sale and $1000 for 3 new tires. (I had to buy 1 new tire when I turned the car in due to a flat). I was 5000 miles under my allowed mileage and now they state the tires have excessive use and I have to pay for brand new tires. What a ripoff. I paid $1400 for 3 years and now they want to get me for more after the lease because I didn’t want to buy it?

I was lucky enough to purchase a 2019 S Modal Tesla and though I often dreamed that I would live long enough to see a society progress to imitate the Jetsons Tesla has come very close to achieving my dream, what a car!!!

I'm sorry to say Tesla was the worst car experience of my life - and I've owned a lot of cars. Only 2 days after delivery of my 2020 model S, various electronic error messages kept showing up - one recurring error was the keys couldn't be detected & that the car would not start if it was turned off - a major problem since the car was turning off by itself at random times (I was on a 6 lane highway when this happened - praying the car would not turn off at the traffic light). A dashboard error kept saying the charger port was open (it wasn't) and other random error messages.

UPDATED 3/16/2021:Had 16000 miles on the Tesla Model X and front tire were almost wear out with metal tire liner exposed. Had to buy new ones. Found discrepancy tire specifications between the car required and the tire installed even as a new car. Do not know if any other owners have same issue and may you guys explain.

I canceled my order Tesla online. Ignored my email and 2 months later sent my order. I instead ordered same item on Amazon and got it in a week. Their customer service is horrible. However the tesla model 3 is great. Order accessories thru other retailers.

I bought my car in 2014, loved it. Enjoyed the vehicle tremendously. Over the years, customer service started to take a very clear lower priority to other factors (profitability) for the company. 5.5 years in, my car's infotainment center failed. This means the car is essentially undrivable. This is also due to an eMMC memory chip failure that Tesla knows about and affects every single vehicle built between 2013 and 2018, and yet does nothing about. Instead, they wait for the infotainment center to fail and charge you around $3,000 to repair the problem. Note, this is affecting every single vehicle between 2013 and 2018.

I am having trouble with my model S! The console is completely out and the air conditioner will not turn off. This is been going on for over six days now! At one point air turned off and the heater went on! I have to keep my car plugged in because the air depleted the battery. I have texted numerous times to complain about the problem because unable to speak with anyone! Tesla only has an automated response system via text. I reach out to them to ask for a sooner appointment and I don’t hear back from them. Tesla’s response is “Everybody complains about the system but there’s nothing we can do.” Very disappointed with Customer Service. Will really be upset if my car catches on fire!

There is an initial thrill when you create an order online, but if you have any need to communicate, you are out of luck, Tesla is not set up for that. I can say with great certainty, Tesla Sales is understaffed, poorly trained and provide among the lowest customer service in both the automotive and Solar industries. I have a Model S (purchase 2017) and orders for a Cybertruck (2019) and Solar Installation request (2020). My original Model S purchase was cancelled, Delivery Specialist went on holiday and left everything for 2 weeks. No one would or could help, just kept getting a run around. I finally escalated and months later I got my Model S. Upon delivery, Dallas Delivery team changed the pick up dates at their convenience, again only after escalation they started to listen to my customer needs and date restrictions. Then Tesla Sales/delivery failed to submit my paperwork to TX DMV.

I bought a Tesla S January 2017. I love my car. And the service has been great. I decided I wanted to trade it in for a new Tesla Y. I put a deposit down in NYC on March 7, 2020. And signed a motor vehicle order agreement. And told the NYC salesperson it would be a trade in. I also told them I wanted to drive the Y before I finalized and they had none available. The pandemic happened. We went upstate. On June 10, I made an appointment to test drive the Y in Mount Kisco NY. I drove the car, enjoyed it and the salesperson took pictures of my Tesla S so he could get me a trade in quote. He had me fill out papers and for some reason I had to pay another $100 order fee.

Tesla service is pathetic and unreasonable. They had my car which broke down again for about the 20th time and did not even call me 24 hours after it was towed to their shop. Tesla is the worst company I ever had to deal with and this car was not worth close to 92K. It is a joke and I lost my car for over a year with them dealing with battery problems, service part and more immature handling of such a large company. Elon Musk is a true idiot, immature, and a pot smoker fool that should not be in charge of a company. He is a true loser in every way.

I was trading in my 2018 model 3 for a model Y. Tesla offered 43k for my model 3, I accepted the offer. Delivery week finally came, and 3 days before delivery they decided to re evaluate my model 3 and change the offer to 39k. This gave me no time to sell the car myself. Seems like they were pulling a bait and switch. I cancelled the order. I can't believe how I was treated and how unprofessional that is.

Most energy efficient high performance vehicles on the market. The technology is next gen and is actually quite impressive. Best part ever is hands free driving with a piping hot coffee and donut. 0 to 60 miles per hour in 3.2 seconds with all wheel drive twin turbos.

Any complaints that I have are probably 100% attributable to Covid-19, so I am understanding. My car was delivered literally hours before the state lockdown. It was downright exciting to buy a car online. As an older woman who’s never bought a car before, I loved not wondering about negotiating a deal, or about a bunch of mysterious options. Everything was clear, it was easy to check the status, and the humans were extremely responsive. I do regret not trading in my old vehicle, as I thought for sure I’d be able to do better on my own. But I think it was a very fair price and I should’ve just done it and gotten that over with. It would’ve been far more convenient and less stressful!

I have owned two Tesla Model S cars. The Latest is the 2020 Model S LR. Tesla Dealer Service here in Atlanta are now the poorest for any vehicle I have ever owned. Techs are poorly qualified and want detailed written problem descriptions of even obvious and simple problems. For example, I have water leaks in 4 of the camera modules used in self driving and they get full of moisture and then AutoSteer will not work for days. They have asked for photographs of the water droplets and details about when this happens. Then, there was a problem where I was only getting about 250 mile max range instead of the advertised 373 miles.

Delivery of my Model 3 was delayed by almost 3 months which caused me to miss the Federal tax incentive. The manager, Jaime **, offered a discount on the price of the car to make up for the missed tax incentive. I agreed to that since it seemed like a fair deal. The day before delivery I was told that the discount was denied, which was a complete bait and switch. I have complained to Tesla corporate about this terrible purchasing experience (waiting, and more waiting, lies, unresponsiveness) and am awaiting resolution on the matter.

Tesla decided they didn't like that I had a different state license than where I am moving to. They told me I would only be allowed to purchase the vehicle if I wait the 3 months to get a new license in that state due to Covid. On top of that they feel their policies overpower the states laws. The state I was registering in is a self registration state and this should NOT affect the actual purchase of the car as the bank owns the title not Tesla. On top of that if I had a co-signer they would have to have the same license as myself which is literally impossible as it was my sister who now lives in a different state. They then proceeded to say I would evade taxes which makes absolutely no sense. I didn't even talk to them about taxes. I AM APPALLED. WORST SERVICE EVER.

Alliant is the finance company that the Tesla order form takes you to. They require a huge amount of documents which most of us can do. Tax returns, Personnel Financial statements, Utility bills, driver's license etc. The problem is they have to have our Social Security Card! I haven't used the card in 50 years, They will not take a birth certificate, medicare card or ANYTHING but that card. The Social Security office takes 2-3 weeks to get a duplicate card. In the wait time Tesla wouldn't hold the custom ordered Model X that had come in. Can't believe Tesla won't sell a new $100K car because of a ss card.

Since December of 2019, my 2015 Tesla Model S has been mostly sitting broken. First a little bit of snow popped out the wheel liner exposing all of the internals of the car, Tesla was pretty quick to get this fixed. Then the 12v died; nearly two months of scheduling appointments, having Tesla not bother to show up, reschedule, repeat, over and over and over and over again.

There is essentially no way to talk to a person when you have an issue with your Tesla. Mine is 18 months old, and if I have an issue (like a warning message that affects the power train), my only option is to schedule service. At that point, you get sparse text messages that are days apart and don't answer your questions. If you live hours away from a service center (since there's so few of them), you'll just have to risk taking off a day from work and hope that they fully understand the issue and have the parts.

Ordering my Model 3 was exciting, and I felt in control for most of the process. I felt the initial customer service person was excellent... very respectful and seemingly knowledgeable. Then a week before our agreed upon delivery date, I got a call from a pushy inventory guy in Portland (the car had to be shipped there first). He said they will deliver it the next day. This would have been great had it not been that I was out of town for another five days (they knew that). They wanted me to change my plans so they could get it off their lot was the reason I was told. It's a long story, but luckily my wife was able to be home from work to receive the car two days later.

I got an alert to replace the small 12 V Battery. Took the first available appointment using Tesla App (which is the only option), got an appointment or a date week later 02/05/2020- 11.30 am. It was a Wednesday, I took off from work, Wednesday morning I received a text saying your appointment is rescheduled on 02/28/2020 - since they did not have batteries in stock. I took mobile service appointment for 02/12/2020, again Wednesday, I took off from work, I got another message that the appointment has to be rescheduled, with no future date. All this time I am renting a car because of the alert. All my gas savings is gone in car rental. I asked the tech, whether I can drive the car, he said usually there is no issues for a month or 2 but do not drive below 20% charge, I am stuck with this situation. I would not recommend to buy Tesla, they have parts and after sales service issues.

My wife leased her Tesla Model S for 36 months. For 9 of those 36 months she experience a recurring problem. The main display would fail causing the air conditioning, radio etc to not function. During this time, the vehicle was brought in for this same problem 8 times. We live in Arizona and on two occasions this problem occurred during the summer when the temperature was over 105 degrees. My wife is a top Realtor in Arizona and on one of these two occasions she had clients in the car. That was enough for her, she vowed to get a different vehicle once the lease was terminated.

I have just picked up my new Model3 from the dealer. The entire precess has been amazing and flawless. However when I got home one of the first things I tried to do was program my garage door opener. After considerable time online with Tesla I was informed that I need to spend $300 to purchase an additional add on and to add insult to injury this has to be installed by Tesla at their service center.

Brought my car to this location for my rear windshield to be replaced when it shattered somehow on it's own, (another story). I was able to drop the car off the same day instead of waiting a week and a half for the first available appointment. I appreciated that, but no loaners available so I was given Uber credits for 5 days. Over the next 3 weeks I had only spotty communication via texts, not a single phone call was answered and I never received a call back after leaving a voicemail. The Tesla app didn't show my car in service until a week after I dropped it off and the date it said my car would be done was incorrect, twice.

I bought a Model X with a warranty from Tesla, warranty of course includes the battery. It is rated for 237 miles of range. Within four days of purchase, I noted I am getting 40 miles on it before it is at zero. The car is also losing 24 miles per day when it's not being driven. Published documents indicate you shouldn't lose more than 5-10/day.

I bought a S100D in September 2018. At that time there was customer service and you could speak with a person. The situation has changed, the sales organization will never volunteer these items when you talk with them. When you bring them up they will confirm that the issues exist. 1. There is zero customer service. You can't get to a live person by design. The advice provided by Tesla is, "Read your manual." Emails used to be sent to cust svc. Tesla deleted the email account. You need to fill out a form. No record is sent to you, and there is less than a 50% response rate.

Driving a Tesla is great fun but I am not sure I would buy it again. $65,000 for so much hassle! After the car got clipped/dinged on the driver's side rear end, it took a month to get in the shop because there is only one shop in the state of MI that does collision repair. Other shops have opted out recently due to issues with Tesla service in parts procurement. Now I am in the process and see the examples. There is a rear panel on back order they need for my car. It has been a week and Tesla has not even responded whether it is available now and I know because I am included with a Tesla service account shop made for me. So the shop wasn’t sure if they should keep the car/start for the past week and we are in limbo whether to get the long contract for the loaner car. The parts apparently can’t be returned to Tesla (unlike other car companies) once ordered so it makes for repairs being done in several stages, doubling the time at least.

I would NEVER buy another Tesla as long as I live! The sales team is awful and does not apply truth to sales. Charging customers for premium connectivity and autonomous driving capability additionally after they already pay for the car with these features included. Buy literally any other electric vehicle other than them. The company has scaled too big too fast and now has totally devolved as a service oriented company.

I purchased model 3 dual motor extra auto pilot software... Spend over $65k on this car. My rear windshield just recently crack (out of blue) in this cold weather- the whole glass. Had to waste half of my day to take it to the dealer shop and then again when they get a replacement I will have to take time off work and take my car in. Had a flat tire few weeks ago after we went to see a Canucks hockey game with my 11 year old son- had a terrible time getting a tow truck come and tow my car back home (1.5 hour wait time at 11pm at night) and then I was informed by the Tesla customer service that they would not give me and my 11 old son the ride in the tow truck. I have to call a cab or arrange my own ride back home.

I was shocked to learn that Tesla doesn’t provide a loaner or Uber credit for cars out of warranty. Makes me want to reconsider whether I want to purchase another Tesla. I took my car in for a scheduled 9:00 appt yesterday for a blinker issue. I was told it was probably would be resolved by replacing a bulb. Called at 2:30 pm. The car just got in the rack for diagnostics. I can’t reach anyone for a status update. I am now wondering if out of warranty car owners don’t get the first rate attention that new owners get. It’s over 24 hours since I brought my car in and the service line wasn’t bogged down with Tesla owners waiting for service. My post to Consumer Affairs is not directed to an individual employee. It’s directed to what I believe is a new company rule. The car is a 2013 model S P85 and has a clean history.

I like the car, but the customer service is not trustworthy. I was lied to about being able to use music streaming. After one year I was told it would continue free because it did not cost Tesla anything, Then 3 months later it was cut off and I was forced to pay $10 a month. I also have to reboot at least 5 times a month to keep connected.

November 29, 2019 - We bought a new Tesla car for the reason that I was guaranteed delivery by 12/31. We purchased it at Tesla in Rocklin, CA. We were guaranteed by "Sierra" that it will make it in time before the end of the year to receive the last federal tax credit. Website showed "Order placed today will be available for delivery by 12/31, and eligible for the $1,875 Federal Tax Credit". December 17, 2019 - Tesla allowed me to select the day(s) I am unable to take delivery (see photo attached). I gave them my availability of being able to pick up the car for December 22nd, 24th, 25th, 26th, 27th, and 28th. December 18, 2019 - Received a text from ** at 6:58PM, that they will send another text message to update me on my delivery timing (see photo attached).

I regret buying my Tesla model X, originally I was gonna purchase a new one but the price increased as I went through all the sales PROMISES and then sales pitches on a new one. So then after purchasing a premium used Tesla X with 17,000 miles on it I have a MAJOR accuracy issues on range. The range the car actually achieves is nowhere close to what is advertised. The calculations are off between 32% to 45% on each and every long stabilized drive. I am an airplane mechanic as well as an airline pilot and I get nothing but the runaround from TESLA with statements like consumption articles and variances which of little or no meaning in comparison of apples to oranges. I remember what is promised in the showroom and my experience now ascertains that’s there is no accountability in the statement meaning no truth and it is a lie...

I had very bad experience with Tesla customer service. It ended bad because I canceled my order. They not customer friendly. They just act like it. You have to follow their rules if not simply telling you "cancel the order". Disinformation all the time. Dealer knows nothing just guessing or contacting by email Tesla support. They not going to hold your car in their facility longer than 3 days even if they messed up the delivery. If you not able to pick up the car in 3 days then you lose it and have to wait another couple of weeks. They told me it was a vin# assigned to my account for delivery but I checked my account several times and nothing was in my account so not even sure it’s true. You can’t pay for the car before just on the pick up date!!! Crazy!!! Very bad experience. I took test drive on model 3 and X. To be honest not impressed with car over $100K.

I ordered a brand new model x on Dec 2nd. On the website it said my car will be shipped from CA to NY and ready for pick up on Dec 28. No problem, then they called me on Dec 16 saying it's arriving earlier than expected, and to pick up the vehicle on Dec 20th. So I schedule my appointment and on the day before they tell me, they have to cancel the pick up date because the vehicle cannot be release until they do a firmware update. No problem they said pick it up in 2 days. Smh. The night before they call again saying they're waiting for the update to come in from engineering team, and now I have to wait 4-5 days. Smh. Can someone explain this and if it's happen to anyone before. Because my car is clearly here already for pick up, and they won't release it without the update which should had been done while in production in CA.

I ordered a model 3 SR+ from Tesla's existing new inventory, hoping to take delivery before the end of the year. The car had 2100 miles on it which I could see on the website and had an appropriate discount for the mileage. The car arrived and the salesman contacted me to let me know the car was in but also wanted to make sure I knew the car has some miles on it. I said yes, and asked to make sure everything else was fine. He says "let me check." He got back to me later that day to let me know that the wheels have some damage on them. I asked if that would be fixed before I take delivery and he tells me no.

Tesla Customer Service loses good customers! Tesla Customer service is the worse I have ever experience, and it is getting worse by the month. From the first time I purchased a Signature Series Model S to today is like night and day, I think they think that people are like their cars, cold and robotic, that is totally unacceptable. I have purchased since their inception 3 Model S and one Model X. My last Model S a P100D was $160,000. You think they care about a good returning customer. Not a bit. There is no way, no matter how good a customer you have been, to speak to customer service. So why call it customer service! Just app, email, and press 1 to get ignored, press 2 to get annoyed, press 3 to tell you how other have asked your question, press 4 to repeat since you are a moron. Thankfully, now there are other electric car options in the market. So there goes their customers and stock value.

I took delivery on a Model 3 yesterday. It was a far from pleasant experience. 1st, I was told that orientation could not be scheduled immediately prior to delivery. So I drove 3 hrs from home to show up for orientation 3hrs before delivery. Orientation started 1/2 hour late. After twiddling my fingers for 2 1/2 hours, I presented for delivery only to be asked if I was ready for orientation. 2nd. Living 3 hrs from the Tesla center, I requested that my car be fully charged at delivery. It wasn’t. Less than 1/2. 3rd. The Bill of Sale had incorrect amount due.

I owned a S550 Mercedes and I thought I would never sell or trade, well I did trade it for a Tesla Model S in 2015. I now know THIS is the car of my dreams. Fast, Safe, Smart, and about every month it gets Smarter or better in some way.

This is the car of the future and what ALL cars need to strive to become. Words cannot completely describe the difference between a Tesla and any other vehicle. Not even in the same class. Help save the planet, help prevent accidents, and outperform most other cars in one step. Buy a Tesla!

Incredible simplicity to drive-train: direct drive battery-to-motor, no gearing.! Fast, responsive and generally smooth ride. The body fit is suspect perhaps - not up to German & Japanese quality. Lifetime charging is a winner!!

The quietest, best handling, best acceleration, comfortable seats, economical. No better car than this for winter driving. Self driving. Sentry security. Free software upgrades anywhere with WiFi connection. 8 year unlimited mileage battery warranty. In home charging. Summons feature. If you drive a Tesla, you will want one.

Love almost everything about this car. Had it 3 1/2 years with zero problems. It's fast, fun to drive, looks great, has auto pilot, and best of all is totally electric. I have not bought any gas in 3 years and that feels great. Solar panels on the house power the whole house and the car so I can almost drive for free. My few gripes are it's a wide car, too big to fit in a compact parking space. But the interior room is wonderful so you can't have both. I rejected the model 3 for lack of interior space. Visibility out the back window and along the sides is limited but the back camera helps.

This vehicle is amazing. It drives beautifully. The take off is out of this world. I wish I would have gotten into this vehicle sooner. The technology inside the vehicle sets it apart from any other vehicle I have ever owned before. It is truly a work of art, not just by its design but by the technology and the easiness that brings to my drive. I had my doubts about fully electrical cars but owning this vehicle for over 3 years now, ha won me over and I doubt I will ever try a different brand. One of the things that sets it apart is that it was design from the ground up to be what it is. Rather than using an existing framework and try to adapt a prior model or vehicle to fit the needs.

Appalling customer service experience with Tesla UK. They really have no idea how to fix a simple problem of the GPS in my car showing the wrong location and as a result navigator not working properly. A simple free app knows exactly where the car is but a 100K car does not! The worse part is that you really have no direct access to a service engineer whom you can talk to! All you can do is call a virtual call centre who then pass your case on to virtual engineers and they keep going round in circles. My local service centre (Tesla London Park Royal) are completely uninterested in helping out as they say this is firmware problem (not their problem). This is the worst customer service experience I have ever come across and I will never buy a Tesla again.

Updated on 10/05/2020: This is my second review (first was on December 2019) for the same car after a one year of ownership. The Model X has been great as a car and did not upset me at all. There are three things that need improvement though:

We purchased our Tesla Model 3 in November 2018 so we've had the car a year now. This car continues to amaze me on a daily basis. We installed a Tesla charger in the garage of our home and when we need to charge it we simply plug it in and it charges after midnight. The car handles great and is very safe. The navigation system is intuitive and works super good. Would I purchase this car again? Absolutely - we love Tesla!

The new Tesla Model 3 is probably the most technologically advanced vehicle on the road today. It is extremely responsive during accelerations. Model 3 has to be the most efficient electric vehicle on the market today. Very fast supercharging at many Tesla Supercharging stations without the range anxiety. You can even watch Netflix or Hulu or YouTube on the very nice and large 17 inch screen in the car. This car is very comfortable and roomy and fun to drive. I highly recommend the Tesla Model 3.

I have no doubt Tesla makes good cars, but the customer service is terrible. I picked up my Model S from Decatur Ga. A power outage occurred, I understand they have no control on that. It is their lack of efforts to resolve unexpected problems when they arise. After they pull my car to parking lot outside, I was left alone in the dark showroom for 2 hours. All the Tesla personnel were staying in the back room chatting where I found the delivery lady a couple of times for questions. I told them I was on a tight schedule. They didn't pay attention or offer any solution. When I asked for a loaner car because my ride had left, the manager disappeared. Finally, the power came back. It took the delivery lady 20 minutes to print out the temporary tag. She gave me an attitude when I went to the backroom to ask her when the tag is ready the second time.

I returned a part and it was received on 10/17/19. After waiting the ten business days I was told that is was excepted and it would be 3-5 business days to get my refund. It has now been NINE business days and I still have not received my refund. I have sent many emails asking when I could expect to get my money but have not got any response. There is no phone number or person I can get help from to remedy this problem.

Tesla's customer service has been sorely lacking. I bought a Powerwall, but I can't set it to charge from the grid, unless their StormWatch system triggers it, and StormWatch is completely unreliable. It had turned itself on due to sprinkles in my area but won't turn on when there's a tornado watch. It took them over a year since I purchased the Powerwall for it to even be installed, and within just a couple of months, it broke down. It took another 3 months to get it repaired. Since then, I've learned how limiting this thing really is. They control it, not you. I can no longer recommend Tesla as a company.

To start I have been trying to help a Tesla owner get linked with his car myself for over a month. He purchased his Tesla from a Car Dealer in Michigan in Aug of 2019. Today is Oct 30 2019 and they still have not granted him transfer of ownership of the vehicle which in turns "links" him to that vehicle so that he can use the Tesla App to schedule service and so on. The day it was purchased he sent in all the required paperwork to their ownership transfer email they provided. They never responded and someone closed out his ownership case with nothing being done and him never being contacted.

They say $35,000 for model 3 but out the door costed me close to $59,000. It isn't even about the price but it is more about what they give you for your money. They literally stripped the car of everything! Like almost $60,000 car and they don't even give you the $35 charger adapter. Mine came with beat up used charger and without an adapter. I had to drive an hour to go pick one up. Then I keep finding out more and more. For example, they don't give you home link to open up your garage door! They want another $300 if you want that feature. This car could literally be the best car I had if it wasn't stripped down so much. Tesla, you are being super greedy. I bought the car for my wife and I was going to get another one myself but I refuse to do business with a greedy company like you. I will never buy another Tesla again.

Great Car, Great Sales Process but if you need parts or fixes you are in trouble. A simple flat tire takes days to fix since they use "Tesla" tires and have no tire loaners available or cars while you wait days for an appointment and tires. No one from service responds to calls only the Sales Dept. takes calls. I will pass on Tesla next go around.

We were so excited to join the Tesla "family." This was the worst car buying experience ever. Confusion, treated like a robot, zero communication, (never answer phones or reply to email inquiries ) false information given at the time of sale on several occasions, over 3 weeks and we still don't have our "free" 2 years of supercharging yet; didn't hear from anyone with financial information or instructions until the night before delivery and then was rushed to provide info (financial, insurance etc); after only two days of driving we called to report a loud noise and was told someone would come out to us to service the car, (that was false), couldn't get a service appointment for three more weeks and will have to drive over an hour for the appointment... and no one seems to care or see that as a problem. Many many regrets.

Tesla service has gone from the best in the industry to the worst. I am on my second Model S and love the car but will never buy another until they put humans back in the service loop. They don’t answer the phone. You can’t leave a message. You book appointments by an app in very general categories. If you want to know if a loaner is available, tough luck. No human to ask. If you want to drop the car off the night before since the service center is 150 miles from your home, no way to check if that is possible. If you have a strange noise, no one to ask about it. Drive 150 miles and ask in person. They have taken technology to the point of absurdity and get an F in service.

Ordering Process - 5/5 (Online & Showroom). Delivery Process - 5/5 (Northeast USA). It has been about 4 months after the delivery and this is totally a different driving experience (Best). The car makes sure that you are safe when driving using myriads of safety features, including the built-in dash cams. So far I have seen a fluctuating range loss (~4 miles) based on 6000 miles of driving. The one thing that is EXTREMELY ANNOYING is the paint job. I owned a Sonata (Black) and the paint was so much better! I had a slight dent and even then the paint held up without cracking. My 4 months old model 3 has several chip offs already and the Sonata had none @ 35K miles.

The purchasing process was unprofessional and frustrating. Here are some examples of what occurred:

Tesla has the absolute worst customer service of any company I’ve ever bought a vehicle from out of the 15 cars I have ever purchased. They have absolutely surpassed the lowest of lows in my experience. I would never ever ever recommend buying a vehicle from them. Absolutely insane the treatment from this company for the price of the vehicles they sell. What a complete change in my opinion of them over 72 hours. Went from one of the most exciting and happiest purchases to a total regret in no time. I see why their customer service reviews are at 2.3 stars.

We just bought a Tesla from the Montgomery mall dealer (Bethesda, MD). It turns out Tesla sales tactics are just as bad as any other typical car dealerships. Maybe worse. A ton of false information were given to us:

This vehicle is the best I've had. Tesla is 5 to 10 years ahead of the competition. Accelerations, comfort supercharging network, panoramic roof not to mention the autopilot that makes the model 3 6 times safer than other vehicles are all advantages of this exceptional vehicle!

I recently submitted my vin# and vehicle information and received a trade in value quote for 30 days from Tesla. However, when I went to purchase a model 3 that quote was lowered by $5000 claiming the vin was not initially used (it was and it was on my quote). They claimed my car had been in a accident. It has never been. It had a incident report because I repaired a dent caused by a shopping cart and the Carfax is specific in details stating “no accident”. Long story short I put my $2500 deposit and they aren’t able to finance me. I request to cancel my order, all in the same day but one week and still no refund. I go online and it says, "Contact us after 45 days." Are you kidding me? 45 days for that? I better be compensated with interest on my money, Tesla. Luckily LEXUS stands by their trade value and I was able to make a deal. I think TESLA needs a class action with all the funds they are holding for customer refunds!

I called Tesla customer service and after 40 min. of waiting on the phone to talk to them to get my MSRP on the Tesla Model 3 that I owned they asked for so many personal question which they want to be emailed and it has to be in color along with all of my very personal information which I'm not happy to give it to anyone just to get the MSRP of the car that I have. Plus I called my local Tesla office in Boston and then I was told by Sean that it is almost is a crime that I didn't buy the car from them. Had I known what a lousy customer service Tesla has I would NEVER bought this Tesla, I WILL NEVER BUY ANOTHER TESLA.

I took my car to Tesla dealership in Dublin, California on Sep 6th, 2019 at around 4 PM, for a wheel alignment appointment. When they returned the car to me after the wheel alignment, I see that there is a big scratch on the bottom right of the front bumper, I told to the technician that it is a new scratch and that happened just now in the dealership. The technician looked at it and went inside the service center and came back after a few minutes. After coming back he said that he spoke with the technicians inside that worked on my car and they said that there is no accident inside and it should be an existing scratch, and he said that Tesla is not responsible for existing scratches.

I don´t even know where to start. I could write a book about how bad customer support is with Tesla. I bought model X, car is really great! but it is so sad that it's about it. They don´t care about customer second after you sign contract. When you are dealing with anything, you are lucky to at least get a response after weeks or months. Response is always "sorry not interested in your trouble."

Tesla stops caring about you the second you sign the contract. You can't reach them for service issues and they don't show up for scheduled appointments. It's honestly unimpressive how terrible they are. Don't waste your time on them.

I've really tried to work this out with Tesla but they are completely unresponsive. This is a $50,000 car and no one will answer the phone at Tesla Service and I have the schedule "through the app" where I'm then promptly ignored. Problems literally started day 1 when I drove it off the lot. Punched it on the drive home, heard a loud audible "pop" followed by the car dying. Told it needed a new drive unit, and it took *8 weeks* for them to replace it. Meanwhile, I'm paying the payments and Tesla would not compensate me for them. Now, barely 6 months old, and my paint is chipping and wearing. Tesla is refusing to do anything and claimed I must have driven on sandy roads.

After completing 2 yrs of a 3-yr lease, Tesla contacted us to trade in the existing lease on our 2016 Model S70 for a new 2018 Model S. We did so, but continued to receive notices about the funds due on the 2016 Tesla. We tried to contact Tesla SEVERAL times, but were only successful receiving voicemail machines and non-responses from emailed attempts. When we actually DID speak with a human being (at Tesla, they seem to be big on the Sales Dept side, but nowhere else), we were told "Our Accounting Dept. is a little behind. We show that you DID turn in the 2016 and there is nothing due from you on that vehicle."

I took delivery of my, Model_3 dual motor, 6 months ago, Feb 2019. To date I had to bring it in for service three times. I knew going in that Tesla do not know how to make cars well and expected hiccups. However, bad service was not at all expected. My side mirror won't fold yesterday morning so spending 30 minutes with technician on the phone trying to fix it did not work. He then asked me to make a service appointment.

I can't even get close to a reasonable trade-in value for my vehicle from Tesla. Their offer was over $5k lower than what they said the "good condition" value was on their website. My vehicle is 6 years old with 29K miles on it. It's in "excellent condition". Still smells like new on the inside. Everything is flawless. I never expected this from Tesla. I would buy a Tesla today, but I probably will have to buy from another manufacturer so I won't get ripped off. This makes me very sad because I live and breathe everything Tesla.

It's sad, but this car is a very expensive piece of garbage. When it was sold to us many promises were made regarding updates to come and features to be added via Over the Air updates. They haven't come. The updates they have made, have made the car far worse and despite multiple calls to customer support, they refuse to remove distracting and dangerous features. The car is supposed to get 260 miles per charge, but only gets 1/2 of that on a good week. We took it in for service and were told it was functioning normally.

I purchased my 3rd Tesla. The last one I purchased was at Dania Beach location. The staff there is incompetent, liars and confrontational. I traded in my old Tesla and gave them My check for the difference. For about 4 weeks I kept calling about my registration and title, after all funds were cleared. They kept lying to me that my check bounced, even though all funds left my account. I had enough of their lies and went to the dealership with proof that they have the funds. They threatened to call the police on me, repossess my car claiming that I didn't pay for it and started drama that they feel threatened by me when I tried to show them that my funds were gone from my account. I love the car, but these people have to go. If this is how they treat repeat customers I dont know how Tesla will stay in business. It's a shame that Tesla treats their customers with such disregard

Order **. Spend £45k but you will not get any person to talk to. Wish I had not ordered and paid. Phone rings in a queue that never gets a person. Ring for 60 min but not answered. I have texted and emailed. Still no human..

Having driven Lexus for many years, Tesla service centers do not match up. Just heard they no longer provide complimentary car washes!! Drought is over. Also, it would be nice to have soda and snacks available while you wait. In general, quality of service is below par for a car of this caliber. You can barely reach a live person in the phone if you have a question or service need.

I am so disappointed with Tesla. Service has gone from rock star status (white glove) to a complete mess, treating customers like robots. I owned one of the first Model S' back in 2012 and have since been a huge brand ambassador and social influencer.... Dozens of people purchased a Tesla because of me. But I will no longer put my good name behind this company. They have taken the human element out of the business and attempted to run the company like a pure play tech company, who send customers to FAQs and support links. They are not a pure tech play. They're a service business.

Mobile Service TESLA Tech, Elias, was BEYOND Amazing, Super friendly, knowledgeable, patient and dedicated. He seemed to love TESLA as much as I do!! My Model 3, Elektra, was initially serviced at the Syosset service center for minor cosmetic work. Service was satisfactory. However, part of the work done was unsatisfactory. I asked for my next appointment to be made with Mobile Service. Best decision! Elias happily, carefully and competently fixed my issues, realigning tail light and charger door. He also made sure to thoroughly answer all of my questions and I had a lot! I HIGHLY recommend scheduling your next service appointment with Mobile Service. If you're on Long Island, hopefully you'll get Elias! Hope you found this review helpful! P.S. He even told me Elektra's birthday, March 19, 2019!!!

This is the first time I've used Tesla Roadside Assistance. I have a 2018 Model X. I thought this model had "run-flat" tires, not true as I learned when my warning light came on and told me to pull off the road. Call Tesla Roadside Assistance - waited on hold for 10 minutes. They called me back with three options, the only one that made sense was a tow truck. Said it would be 45-90 minutes. While waiting on Tesla to show, I called my AAA and was told they could have someone tow me within 15 to 30 minutes. AAA tow truck driver very friendly and took me to the tire repair shop I wanted. I continue to be disappointed with Tesla's actual customer experience. The hype is high, the delivery ability is much less than the hype.

If and when you have issues that requires Customer Support, look out. They don’t reply to emails and there is not a number to actually talk to someone. You're on your own. If you receive a gift card, read the find print. You gave yo use it all at once and if not, any remaining balance you lose. A lot of accessories are out of stock and when you want to use your gift card, your screwed. Again, no reply from Customer Service. I truly believe that it doesn’t exist.

I bought my Model S in 2013. Everything was excellent. Service was incredible. Fast forward 5 years... I am 120 miles from service and it is nonexistent. The car would be in monthly. Lie and cheat their way out of resolving anything. Yes, Dania Beach, you. We even AGREED NOT to upgrade to Version "9" hellware yet I got pinged they upgraded it. The car is now a liability. Sold it NEVER to return to this brand again!

1) I take great care of my model S battery and set charge limit to around 60% to save battery life. The Model S is a 2013 with a 85 size battery and would still hold a full charge with range around 260 miles. Then 2 months ago I got a message that the battery needed service. It was under warranty and got replaced with a refurbished battery. Now the range on a full charge is only 220. In my opinion Tesla does not honor their battery warranty.

Pros: Tesla Model 3 - Great car, one of the best car l have ever driven. CONS: My car buying experience has been terrible and by far the worst ever. If l had my way, l wouldn't do it again. Customer service sucks!!! I can't get ahold of anyone on the phone and no response to emails. My car had minor defects and was told just take it into a service center. When l did 2 weeks after the purchase, they were alleging that it may have happened after the purchase. I was credited only 1,000 free super charger mileage instead of 5,000 as part of the referral code promised during the purchase. I made multiple calls and emails, till date nothing changed.

First of all the whole test drive is pretty terrible, the guy in the showroom has ZERO idea on the car and when I asked him to turn down the AC because the car is so noisy, he TURNED OFF the AC and it was extremely hot that day. Then I want to test drive the Model S since I was not pretty sure about which one should I get and he was like YOU CAN ONLY TEST DRIVE ONE CAR PER DAY if you walked in. So I wanted to complain to somebody in the dealership and he said there is no manager for the day so that I can only email my complaint to the manager and he asked me to pull out my cellphone to take down the email. NO BUSINESS CARD FOR THE MANAGER. This is the worst experience that I have ever had in a dealership, definitely not going to buy a Tesla for the rest of my life. I am going to buy a car from their competitor for sure. GOOD LUCK Tesla.

Tesla company is too preoccupied in selling new cars that has not concentrated on serving the existing customers. The service center is not only slow, the employees are also indifferent. The quality of the car and the service are far below many any other cars that I have had and I have had many.

Twice I’ve had issues with my 2016 Model S when I called roadside assistance. First time was to be towed after an issue with my front axle that would have been dangerous had I been driving at a higher speed. Was towed to service center about an hour from home and had to argue with a manager to get a loaner. It was a week before car was repaired. Repair was covered at 100% but I was shocked by the poor customer service.

I have had a lot of issues with my Model S60. The frustrating part is that I often have to bring the car back a second time because they failed to fix issue. I was a bit more understanding because it's a new car company and the employees are generally nice. However, the last repair they failed to complete properly led to an accident. I do not have auto pilot, the problem was with the drive train (Axles according to Tesla). It will not cost a lot to fix, but my concern is that it could have been a lot worse and I did have 3 children in the vehicle. I contact the manager then I was told that it is not unusual to perform incomplete repairs, then he puffs over the phone and raises his voice telling me "What do you want from me!" I told him I expect Tesla to take responsibility, he said he will call me back and he never did. The car is an excellent ride, comfortable and advanced, however the service is very poor; unfortunately.

We purchased a Tesla 1 week ago. The car itself is great, however I have tried calling customer service with questions which are NOT available in the online portal and no one is ever available to answer to phone. On top of that, apparently they no longer offer the standard higher voltage charger adaptor with the car which is once again an added fee. The “all-inclusive” price we were quoted upon purchase, was not the total cost of the car and I find the inclusions of the tax credit and reduced cost of gas significantly offset by upfront costs which are not presented upon purchase. That coupled with the fact that I asked multiple times about these costs and the question was avoided has put a sour taste in my mouth in regard to Tesla. Once again, automating everything has reduced the quality of the customer service.

First and foremost everyone at Mt Kisco Tesla was clueless about their leasing programs. This whole thing started when someone took me to test drive the X and the 3. I was sort of impressed with how roomy the 3 was and the pick up was great. Despite the bad service and parts reputation and cars being delivered with problems I decided to get a Model 3 and save money on fuel. Before I start my buddy has been calling them and for two weeks and no one there was able to take his car in for service. He ended up doing it down south when visiting his family, where they gladly took the car in the same day for radar calibration. Oh if you need parts it takes 2-3 weeks from a brand that apparently makes some of their parts in the US. WOW. So my experience was Bad. I had to do everything myself even paperwork. Worst experience ever. I was told I was able to lease in NH so ordered the car and left a deposit.

I paid the $6000 for the Self-Driving Capability two weeks ago. I waited the 3 days indicated for delivery of the update and I have yet to see it. I have tried to make contact with customer service but no one is available.

Within 6 days of driving my new model 3, I was dissatisfied with the mechanical issues (missing bolts, condensation in the rear tail lights, smoke coming from the vents, etc.) and requested to return the vehicle. Unfortunately because it was the 8th day from delivery (because of my vehicle missing bolts they repaired it and held it in the shop for 2 days, hence 6 days of driving), they denied my eligibility of returning the vehicle. Tesla has a return policy of 7 days upon delivery. I would have thought the intent of that policy would be 7 days of driving, NOT hold onto my car for 2 days because of mechanical issues, and count that towards the 7 days. Complete scam! The customer service department don't care about customers, and are only looking to make money. I recommended to Tesla moving forward to hold onto customer cars for 7 days, then return it after mechanical issues that way the customer can't return it without even driving it!

This is my fourth Tesla (100d). I love the car. But, I have just decided to sell it and buy some other electric vehicle. It makes me sad as I really wanted to support Tesla. You pay for a Tesla and get Kmart service at best. Goodbye Tesla.

Tesla owners should all come together. Tesla does not have the manpower to service and provide for its vehicles in a timely manner. Parts takes months or even a year to come in. Customer service is rude and unapologetic. We are paying for a car when we don't have a complete car functionally correctly. It took 3 months for a windshield after a windstorm. It tooks 8 months for back seat leather replaced. They charge now for a loaner???? Who does that.

From the get-go of placing an order it has been the worst experience for purchasing a car. Not expected from a luxury car for sure. Each salesperson gives a different account and the customer is impacted in the long run. Yet no one takes accountability because the misinformation isn't their department's issue. An extremely poor customer experience as a result.

Worst customer service ever. Especially the Tyson Corner location. $115,000.00 car and customer service is the worst of all... I wouldn't recommend this place or brand to anybody ever. I want my money back for real.

We just bought a Tesla Model 3 by delivery service to our home. However, the person who delivered the car was so rush and did not help us much to know the car's function. On the second day, we decided to drive the car to the Tesla Centre in Dublin CA, because there was charging problem with our exist home charging system, and many questions about auto parking and auto driving etc. Fortunately, we met Suzanne in the sale department of centre. She was very warm and tried hard to solve the charging problem, and also patiently show us how to use the auto parking functions and to teach us the auto driving on freeway. Previously, we read many negative reviews about Tesla service. Thus, we did not expect such helpful person in the Tesla Centre. I would not hesitate to recommend my friends to buy Tesla from the Dublin Centre in the future.

Absolutely love driving my S P85. Unfortunately, a Tesla should never be owned by anyone who who doesn’t have a second car to drive. Getting parts from Tesla can take the better part of a year! After hitting a curb and getting flat tire in February the repair shop told me Tesla was not even accepting parts order of 4-6 weeks. Unfortunately, once the order is placed it will take months for all of the parts to be shipped. This is not a new problem. It’s May now and I have no hope of getting my car back anytime soon. On top of that, calling the Rockville Service Center doesn’t get you anywhere. The automated system says, “No one is available to answer the phone and the mailbox is full.” That’s the way they leave it!

On March 15th, 2019, there was an incident with my Tesla 2017 Model S. Was parking my car in front of my garage, let it creep (going about 5 mph) when I hit my brake so to put it in park. At that point, the car took off with incredible speed through the garage into the house. I have been driving my Tesla for almost 2 years and have no doubt that my foot was on the brake. I was so grateful that no one else got hurt or killed. It took Tesla about 6 weeks to reply to my many phone calls and emails. Of course they claim it was my fault but I know that it was not.

Purchased the model 3 on 3/31/2019. Originally put down a deposit on it back on 2016. The issue with the customer service started from the start! The rep misinformed on how to order Tesla with reference code my friend kindly gave me. So now neither of us got 1000 free miles. I have a record that the rep said they will apply 1000 miles to my account but then later after going back and forward claimed they will NOT because it was ordered wrongly. Why would you do that?! Lie?!

Had a nice visit to the store and test drive. Very helpful and experienced salespersons and lovely experience! Everything went smoothly and would any recommend anytime. Model 3 was beautiful and joyful to drive.

I’ve had my Model 3 since October. Love it. Love it. Love it. It is so much better than the Audi S4 it replaced. The Audi sat in my driveway untouched for 5 months after I got the Tesla. My wife begs me to drive it as well. The drivetrain is light years ahead of all ICE cars. It’s not perfect, and Tesla has some growing pains, but I’d buy it again in a second.

I really wanted to love Tesla and my Model 3. I stood in line overnight March 31st, 2016 and put down my deposit. I assumed I was reserving a 35K car, with the same level of service and support that Tesla was then known for. The reality was, the base model wasn't available then (and still isn't) and I ended up paying $14K more, plus $9K for EAP and FSD, because I was told by Tesla that the price for these packages would only go up if not purchased with my car. Well, that was a lie.

Purchase process was a breeze. Ever since then the car has been getting better and better. Every couple weeks there's a new feature out that makes the car even better than before. Have not have any quality or reliability issues. You're getting a lot for what you pay. If you're going to complain about a 1 mill difference in panel gaps, then go buy a Mercedes. But if you want the most fun to drive car with the coolest tech imaginable, then Tesla is for you. You don't realize you need it until you are in one and then it's game over. No other car comes close. It feels like it's from the future. Just smarter, faster and more convenient than any car I've driven before. While also being the cheapest to operate and maintain. It's been almost a year now and we've spent $0 on maintenance. Also, we estimate our electricity cost is 1/3 of what gas would cost for the same miles driven.

Tesla’s mobile service is excellent. Had a minor issue to fix a rattle from autopilot camera. I was going to be on vacation when they were available to fix, and provided garage code. They came and fixed issue and communication through text was great. Highly recommended and change the old way of vehicle repairs.

Today I broke the record! Normally for getting in conversation with a customer service representative and tells you wait about 15 minutes, which is already faaaaar toooo long. Today we made it to 35 minutes. Absolutely unacceptable. What about putting some more people on the line to avoid this endless waiting time? Do they understand that we have a life beside Tesla customer service???

The worst Sales staff ever. You can call in anytime and talk to to anyone but their answers and tone will be the same with the same attitude in their tone. Including: Will not answer calls. Will not return calls - AT ALL, not just late. Extremely rude. Completely unaware of their own products and services. (For ex. I asked one of the salesman if their superchargers have a time limit on them, his reply - "I don't know". Those charges are in front of them, ALL THE DAMN TIME. And he doesn't know if his facility has a limit on it and is not interested in figuring it out for me).

My Tesla Model S was involved in a small accident about 3 months ago, has been in body shop since then, body shop has been waiting for body parts. Tesla says "out of stock". For a new car built in 2018... they have no parts for repair.... This so far has been a horrible customer service experience. There is no one who can expedite the repair process and the body shop support email response staff just sends standard response saying "part is not shipped...will update when it does." This means nothing. Where are the parts?

BILL ** call me to sell me a car Tesla used for $50000 dollars and I say need to see the car and he say, "NO. Please pay and after that you can see." TESLA stock is lose 100 points last 3 weeks - 360 now is 260. I UNDERSTAND WHY. CUSTOMER SERVICE TERRIBLE.

We signed up to purchase a Model 3 that was available in their inventory. The sales person explained to us that if we get the delivery of the vehicle before end of March, we will get what is known as "extended autopilot" for the price of regular autopilot ($3000). Extended autopilot is supposed to include self-park, lane change feature etc.

Nothin' is luxury about Tesla X. Cheap interior. Seats are uncomfortable. Making all kinds of sounds while driving. I don't feel I am driving a luxury SUV like Lexus and Mercedes Benz. Falcon doors are messed up.

I ordered a new model X. Three days before I was scheduled to pick it up Tesla reduced the price by over $8,000. As Tesla does not negotiate on price and "everyone pays the same" per their sales pitch I of course said I was willing to purchase the car at the new establish price by Tesla. What did they want? For me to pay more than market and suffer an immediate loss and depreciation of my new car beyond what one would expect in the market. Crazy, they did offer the usual, complete the sale, pay us an additional $115,000 and cancel the order and we will refund you 100% within 4-6 weeks which by reading the online forums from other victims it could be over 6 months if at all. Let's get this straight, to get my $2,500 deposit back I would have to put up 46X that number and hope that I see my money again before they go BK, and it gets better. I don't have a car or anything to show from it, yeah right.

I saw the car for the first time in the newspaper yesterday, over the years I have driven many different types of cars. Which most of them were Mercedes. My grandson is a car fanatic and he recognises any car companies and its models. As I design houses I have taken over my son's idea on taking in the different appearances of the cars and how they can be changed. I saw an image of the Tesla Model 3 in the newspaper (slightly thinking it was out of a kids' cartoon programme) I asked my grandson to give his opinion on the car and his view is the same as mine! We have both decided that the Model 3 has no character as the bodywork is too smooth and lacks design e.g no grill or sharp edges which of course you do not necessarily needed for cooling purposes etc. It is needed for appearance.

I bought a new Tesla X 12/18/18 at approximately 5 pm and drove it directly from Tesla Pickup Center in Coral Gables to Naples, FL. I gave sales rep a check made out to "Tesla" for the full amount. I found that the battery was insufficient for the highway drives I had to do, so I took it back. Tesla policy notes that a new Tesla can be returned within 24 hours for full refund. I returned this Tesla X to Tesla in Coral Gables before noon the next day, 12/19/18, well within the 24 hour window.

Tesla Topanga is one of the most unprofessional and dishonest dealerships I've ever encountered. They have lied to me from day one. They pushed and pushed to sell me a car right before the Christmas holiday. I explained that I didn't want to leave a deposit because I had read the horror stories of trying to get your money back. Sales rep Oliver ** along with 2 others repeatedly assured me that they would refund the deposit if I chose to wait 2 or 3 months. After getting my money I saw that all the reviews I had read were correct. The customer service falls off a cliff. I repeatedly called and sent emails requesting my $2500 deposit back but heard from no one.

I bought Tesla Model 3 three months ago and its screen crashes several times daily in the first week. It took us 3 services appointment right away and lot of patience to get to the current stable state. The service tech are nice but clueless and they often lies without checking into details. At the end, we have to use my own video recording and work with a competent engineer remotely to find out that the MCU is faulty and Tesla agrees to replace with a new MCU unit to fix the problem. For several other small problems, Tesla either fails to order parts or show up with wrong parts. They never call us back for many promises they made. If Tesla continue operate the service in this way, it will lose customer's confidence.

The paperwork Tesla sent to the DMV mistakenly listed the purchase as financed through my credit union, despite 3 pre-delivery phone calls from Tesla where I confirmed I would pay cash. Tesla refused to cover the additional $93 for the new title fee.

I'm pro-EV and I'm sorry I bought this car. It's very clear that Tesla's attempt to mass market cars is resulting in them skimping on quality and rushing. Car has been in for service almost as much as I've had it. There are still problems like water entering the trunk and a weird white residue it leaves on my garage, Tesla has a 2 month wait just to look at it. This is not worth it, I would sell this but I feel bad putting it on another buyer. Will be looking into lemon law soon.

My Tesla Model 3 was purchased in January of 2018 so, I have over one year of ownership. In that time, I have driven over 20,000 miles without any problems. The Model 3 performs like no other car I've ever owned. Smooth, very quick acceleration, precise handling and a lot of cargo space. One of the best features of Tesla is their ability for over-the-air software updates. I've had 4 updates since buying the car and with each, it is a better car than before. The Autopilot feature makes long drives much more relaxing since it follows along with traffic and advises me when to change lanes for passing.

The Tesla Model 3 is simply not comparable to any other vehicle (besides another Tesla). Certainly, no other car I have driven is even in the same ballpark. It’s truly revolutionary. The only way an electric vehicle stood a chance to survive against established automakers, oil companies, dealer networks, etc., is to make a car that is better in every single way. That’s what they did with the Model 3. It’s better in ways you haven’t even thought of, and will continue to get better through software updates. I could talk about the performance, phenomenal safety ratings, autopilot, superchargers, etc., but I’m sure you’ll read that elsewhere. All you need to know is one thing... Whatever your concerns might be with this vehicle, they have it figured out. And it’s better than you can imagine.

The ordering process was extremely easy and convenient since it only took a few minutes. Once the vehicle was ready I scheduled an appointment and once I arrived I was able to sign a few documents and in 20 minutes I was done. The car has performed amazingly and I would gladly purchase another Tesla.

I took delivery of my Model 3 on Sept 21, 2018 - delivered to my home by covered 18-wheel tractor trailer (2 other Model 3's were also on board for delivery after mine). Communication was very good, especially from the driver of the delivery truck. I've used the mobile service twice: Once for additional 'credit-card style key' for the car, and another time for tire rotation. Easy to set appointment, and service was excellent.

As the first all-electric vehicle I’ve owned over 30 years of car ownership, I can say with confidence that the Tesla Model 3 is an amazing vehicle. I live in a cold climate and the car performs wonderfully in the cold and snow (with winter tires of course). There is an impact to range when the battery is cold, but it is not substantial, so unless you are driving vast distances every day, it’s no cause for concern. The instant torque, smooth acceleration, and silent ride make this one of the best cars I’ve ever owned. I will never purchase another gasoline vehicle again, and this definitely won’t be my last Tesla. Do yourself a favour and test drive one. See what you are missing and experience the future at the same time.

The feeling I get from owning the Model 3 is unsurpassed by any vehicle I’ve ever owned. I received my Model 3 (Blue, Long Range, AWD, black interior) in November of 2018 and it has been my daily driver since day 1. I have installed a charger in my garage. Also, I own and have owned other premium luxury automobiles such as my 2016 Audi S3 which I could choose to drive any day I wanted. I’ve put less than 10 miles on the S3 since I have received the Model 3, and those 10 miles, used to keep the engine warm, become more and more shocking each time I have to drive it around the block for maintenance purposes. It’s just so horrible compared to the Model 3.

I purchased our Model 3 in September 2018 and took delivery 6 weeks later in Mid-October. I know a lot of folks have had horrible experiences with the delivery process (mostly with delays) but I cannot complain of mine. I was proactive and did make a number of calls to Tesla and was promptly transferred to someone who did some inventory match checks. I was told to text every week or so to have them search for matches and after a few weeks, they found mine. From then I started working with the Kansas City service team and they were terrific. They were professional and responsive each time I called.

I went (again) to get my car serviced in Peabody Mass, after standing by the big windows for 30 minutes someone finally addressed us. I cannot get my car to charge properly and the service guy had no idea how to fix it. I paid over $100,000 for this car and basic questions my service advisor could not even answer. We also have a Mercedes. When we are in there with our $100,000 car they take care of us! Every time we go into the store we are greeted and our concerns are addressed and our service needs are taken care of. I always feel when I am at Mercedes that my car is in good hands, and If I have any questions my service advisor knows how to answer it or how to find someone that can.

Has been towed twice in 7 months because power and all other functions are disabled so you can't drive it after using supercharger. Last time is screen blacked out so you can't do anything and know anything except the car still can be driven: no speed, no sound, no turning signals, no communication with phone, can't operate garage, nothing. Service is terrible: don't want to fix the problem and just say Tesla knows the issue and will be fix by next software update but it is not.

I would give a zero! Tesla sold us a default car. Problems include: 1) Indicator stops working (while driving!) 2) Autopilot doesn't start or stops working (while driving!) 3) Both screens freeze or turn black (while driving!) 4) Acceleration makes noise (while driving!) 5) Stuck seat. 6) Roof has an open space. Our biggest concern is with the messed up system. Sometimes I can't park it in my driveway because it says I'm going 20mph while stopped and won't let me park. I can be driving on the highway and the screen will freeze.

Much like the others - love the car but the experience of the purchase and everything since has been a disgrace. TESLA promised delivery by 12/31 for rebate. On 12/26 admitted they screwed up VIN number and we would not get car on time. Offered rent a car if we wanted to drive to Mt Kisco NY to pick up. Insisted we be there by 2 PM - 3 times I was told to be on time. We were there by 1:30 PM and sat and sat and sat and were ignored - total joke. We finally got car around 4:30 PM. To say we were angry was understatement. Best was getting car with only 130 miles of charge and we live over 300 miles away and by then it was dark out.

I was so excited to get this car. I really loved driving it...however I had issues with the car two weeks after I got it. 1. Condensation in rear lights. 2. Driver door motor broken. 3. Charge port not functioning properly. It took almost three weeks of service to get these issues resolved (remember I only had the car for TWO weeks). This is where it gets really bad! I got into an accident on September 30, 2018. It is now it’s January 28, 2019...I STILL DO NOT HAVE MY CAR!!! We are going on month 5 of it being in the shop.

We have an earlier production model VIN 72XX and have been quite pleased with it. We did have an issue with the glove box popping open but a quick visit by a mobile technician fixed that. Very easy and painless process.

Love the car, absolutely hate the customer service. Our car is in the shop since Dec 6th 2018 and no date in sight for when it will be ready. No answer from Tesla than an email. No customer service antiquates when you call the dealership. We have 2 Lexus vehicle in our home and Tesla definitely need to learn a lot from Lexus in regards to customer service. Here is hint for you Tesla service guys... When someone buys a 100+K vehicle, they don't expect to make an appointment for 3 to 5 weeks from the current day. They just walk into the dealership and expect it to be taken care of right away or walk away with a same model loaner. Don't believe me, go to a Lexus or Mercedes dealership and try it yourself. (They wont' put you in a beater WV from Enterprise like Tesla did one time when we went to get it fixed.)

Tesla is a nice car. No doubt. But their service sucks. Our car is in the repair shop after an accident for more than a month now. Tesla cannot even give us an approximate date of delivery of parts! No one answers the phone. You cannot talk to anybody. Tesla Parts representative simply emails, "Tesla is non-customer facing" so you have to email me. The number that appears at the bottom of his email goes nowhere other than a few automated options. I am stuck with one parts person who simply keeps emailing me. I cannot even talk to a responsible manager who can listen to our dilemma and find a solution. I hope this review will find its way to someone responsible at Tesla. Based on this experience, I will not consider a second Tesla for our family.

Great car - bad bad bad customer service. Bought the car at Paramus.

Every person was either extremely defensive, or indifferent. Had to deal with 6 or more people, each indifferent or became defensive if challenged. Every person. Not just one or 2 of them. Every. From the test drive person, to the salesperson, through delivery. HOW IS THIS UNNOTICED BY MANAGEMENT? Baffling. They suck at returning calls, getting information accurate, and not one person was consistent with their product or process knowledge. Quite nervous about any problems we may have down the road.

I do feel sorry and sympathize with those who had such bad experience with Tesla Motors. We now have two Tesla cars in the family, 2018 Model 3 and 2016 Model S. We absolutely love them, although sometimes one could feel after all this is a new technology and young car company, and desire some improvements especially in the service and customer support area. It took a while to get used to the simplicity, no more bells and whistles that we used to see in a car, no need to turn engine on and off, just get in, drive, and leave afterwards. :)

Previously owned a Lexus. Tesla needs to learn from them. Almost impossible to contact by phone. No response to multiple emails. Service failed to correct the problem. Complaints and request for call back ignored.