Tesla Reviews

Our experience with Tesla service across Austin has been alarming, unsafe, and dismissed without resolution. After more than three months, three service centers, and thousands of dollars out of pocket to correct Tesla’s own service failures, Tesla Giga Texas has chosen not to address the damages caused or the risks we were exposed to.

I am sharing my experience so others understand the real risks that come with owning a Tesla. On November 10, 2025, my 16-year-old daughter was driving our Tesla Model Y with my 14-year-old son as a passenger when the vehicle malfunctioned and caused a collision. The car displayed multiple alerts before, during, and after the accident indicating system failures. The braking system was not functioning properly, the traction control and automatic hold failed, and even the seatbelts stopped working correctly. The vehicle made it clear through its own alerts that something was seriously wrong.

The company does not have charging items that can plug into any type of outlet. The customer service and artificial lack of intelligence service are never helpful either with anything. Go extinct, Tesla.

What a fascinating, lopsided, missing facts story. Not a mention of IF "folks" trapped in car were conscious, tried to open the doors, or were trapped in the vehicles by the accident? Was the accident reckless driving? Two of the three cited "examples" had three young men in each of the cars. Funny stuff, unless your witless online hit piece had a foregone conclusion, eh? TESLA, an ELECTRIC CAR company built in a secondary manual open door option on all their vehicles (which is now industry standard). Holding Tesla responsible for failure of the passengers to open the manual doors on the vehicle is kinda like a knee jerk "journalist" (if that's how you fancy yourself) expecting to be treated with respect, when not doing their job. Footnote: I had to use the emergency latch once when power failed in my Tesla, not a problem at all. Flawless.

When I picked my vehicle up after its service in July they did not install the inner paneling back properly. I had to install it back myself. Not a big deal. I understand little things happen. Now, to my real concern. I had tires replaced on my vehicle in April. 4 new tires with an alignment. My vehicle had to go to the Tesla service center for warranty work, 1 being the steering rack. Upon pick up if when I noticed the interior paneling not being installed properly. My steering wheel also felt like it was floating. Fast forward. Only 3k miles later I have had to replace all 4 tires because of how bad the alignment is. I have hydro planed approx 4 times with my kids in the car over the last few months in the rain. A few weeks ago I noticed my tire's inner wear was so horrible that the cords were showing. I had a local dealer replace the tires and alignment and was told there is no way my tires should be this worn out since they had just replaced the tires in April.

Exceptional Service experience that I had last weekend, Last Friday morning, while my husband was driving to work on a section of freeway where three levels intersect, an unidentified object flew into our Tesla X’s windshield, creating a hole and shattering it. Many glass shards even flew into the front seats. Fortunately, my husband was using the autopilot system, which helped him navigate the situation safely. Another fortunate factor was the window tint, which held the shattered glass together and prevented injuries to his face or eyes.

I got a Tesla voucher for 2500$ for buying a Foundation series Cybertruck in August 2025. I only used 600-700$ of that voucher. Whenever I would try to look something up on Tesla.com, the item would be out of stock. So I was unable to use the rest of 1867$. Yesterday I found out that this expired in August 2025. It was apparently written in small print at the bottom of a single email on the day of delivery that they expire in 1 year. I received no further notification from Tesla that this voucher was due to expire. I talked to Tesla customer service and they denied an extension. This is very poor customer service from a reputed company for the following reasons:

My girlfriend decided to purchase a new Tesla Y model before the $7500 federal tax credit expired on Oct.1st. 2025. We visited the dealership in Kennesaw Georgia on Saturday September. 27th and met with a salesman named Devon. We test-drove a Y and decided to make the purchase. We were told that the exact model we were looking for became available, but it was being delivered to the Duluth, Georgia location. We said that was ok and we would pick it at that location. We had to fill out the purchase agreement all online while at the dealership, which was quite extensive but we made it through. We completed the purchase agreement and gave the $250 deposit required.

Like everyone says.. Cars are great and the. you get a software update that messes something up.. Then you have to deal with the horrendous CS at the dealership. They'll give you the runaround and tell you nothing is broken when it's under warranty (even when the tech walks up to the car and tells you that something is broken). We're tired of their BS. Wasted so much time going to fix issues we have video proof of (which they asked us to video) only to be told they can't find the issue in the comp log.

My experience is with the Bradenton location. I was so excited to purchase a Tesla and gave a down payment. On Monday when I went to pick up the car, they already sold it. Very disappointed!! It was a demo car with an additional $500 off. They rebooked me with another car but I lost the $500. The staff was not helpful. Not professional and would not even get a manager to speak to me. I asked for my deposit back and they told me it was non-refundable.

Worst online and customer service experience I have ever had! I lost 500 bucks on ordering Teslas when Damien from AZ kept telling me fantasies about certain numbers and has no communication whatsoever as well as his supervisor keeps telling me he understands but the numbers say this and that we tried but yet I was left in a position on wondering about my update. Kept telling me we’ll contact you and not once I received a call back. It’s no wonder why people hate Teslas. Will never buy one and thank god I didn’t. Now I feel like 500 dollars was stolen from me just cause they can.

The Tesla is a great car. Supervised Full Self-Drive works great 90% of the time. However, if you are coming into a zone where the speed limit goes from 55 to 45 to 35 to 25 mph you better be extra careful. The car will not slow down unless you manually reduce the speed. The car will set max speed at 48 mph when it enters the 35mph zone. Yes, you will get a ticket! It also likes to get into a turn only lane to go straight. Aside from that the car is great. Plenty of speed, supervised full self-drive is great 90 % of the time, no maintenance, plug it in when you go to sleep and you can go just about anywhere the next day. Please be extra cautious of your speed when in supervised full self-drive.

I waited on hold for customer service for about an hour before finally getting connected to a live representative. I was calling because I noticed a $100 charge for the Full Self-Driving subscription—something I never registered for. I own two Model Ys and absolutely love the cars. Because of that, I had high expectations for Tesla’s customer service. Unfortunately, I was very disappointed. The representative didn’t seem interested in hearing me out or resolving the issue. They refused to remove the charge from my credit card, even though I clearly did not sign up for the subscription.

I had a Tesla solar system installed on my home many years ago and while I don't have any complaints about the system itself, their customer service is abysmal. Today I got an email saying my invoice was ready to be paid and to click on the link provided to access it. I followed the instructions given but once I reached the Tesla site I could find no access to my bill. I consulted the FAQ, and followed the instructions there, but the links they claimed were there were not. I tried using the chat bot, but got no response after several minutes so decided to try and call them directly. I searched for a phone number to call, and after quite a bit of effort I finally found one. As you can probably guess, I was not directed to an actual person but had to go through numerous prompts to try and find the information I needed.

I’ve had my Tesla for about a year now, and overall I’m really happy with it. The driving experience is smooth, super quiet, and the acceleration still makes me smile every time I hit the pedal. The tech side is impressive—over-the-air updates keep adding little features I didn’t even know I wanted. That said, I can’t give it a full 5 stars. The service appointments can be hard to schedule, and when I did get in, the wait times were longer than expected. Nothing majorly wrong with the car, but it feels like the customer support side hasn’t fully caught up with the product itself. Bottom line: amazing car, decent but not perfect service. If you’re patient and love the EV lifestyle, it’s worth it.

Leasing a 2025 Model Y for work, not even received my plates yet but I ALREADY HAVE BUYERS REMORSE. The test/trial Auto Driving has almost killed me 3x..IN 2 USES. Needless to say, I no longer test or use it. The lane departure system has also almost caused 5-10 accidents. I live rural and some of blacktop has been repaired. The lines of tar cause the system to panic and either push me into on coming traffic, or push me to the right and off the road... Absolutely insane since it doesnt go off when I cross double yellow...?. Past that, it doesn't support Car/Air play as Tesla has "past" that tech...

Long time Tesla owner here, but not any more. Bought a new wall connector to charge my cars. Instead of arriving in 3 days, it took 4 weeks. Then it was defective. 2 weeks later without a charger or a refund. Spoke to supervisor today and was told, they don't refund “used items. Even if they are defective, they are still used.” 2 months since I bought the first charger and still no charger to be had. Rather than refund my $450 for the defective charger, they just lost a Tesla customer. 5 years, two teslas, two tesla solar batteries all gone. This is one of the many reasons you are a failing business.

Car alone comes up with random issues. Only 19k miles. I had an issue with a sensor being bad in the frunk. Mobile service came and put new one. Still didn't fix the issue. Had me to go into service center. Waited 3 weeks for an appointment. Car went in on Monday. They said I didn't qualify for a loaner. Car was to be ready Tuesday 5 pm. They delayed it every day and kept the car for 1 week. No loaner provided and very bad customer service messages. Not helpful at all with service. Excuse was “We have 100 cars here for service.” So why did you schedule me for MONDAY and make ME WAIT a WEEK??? Your cheap Toyotas and Honda dealerships give you better service. Tesla sucks overall with service.

We’ve been proud Tesla owners for four years and truly appreciate the innovation, performance, and technology of our Model S. However, the biggest ongoing challenge we’ve faced is the lack of accessible and timely service. When the vehicle requires repair, the wait times to even get in for service are consistently excessive — sometimes taking weeks. Unfortunately, it’s not like we can continue using the car during this time, and we’re left with no viable alternatives or interim solutions.

I’ve had my Tesla for about a year now. The driving experience is amazing—smooth, fast, and super quiet. Charging at home is super convenient too. That said, customer service could definitely be better and the app has its glitches. Overall, I love the car, but there’s room for improvement.

I have a Tesla X and is terrible when it comes to protection plan. My Tesla is 2 years old. Over 50k on it and nothing is covered anymore. Flat tire with this cars forget about it. You sit all day and spend over 1 thousand to fix a tire. I will never buy a Tesla ever again.

I am writing to express my serious concerns and frustration regarding ongoing issues with my 2022 Tesla Model X. Since purchase, this vehicle has experienced repeated, severe failures that have compromised my safety and imposed significant financial burdens. All four tires blew out prematurely, costing me $2,000. Despite this, the issue was not documented during service—raising serious concerns about inspection quality. More alarmingly, the vehicle suffered a complete system failure while driving, with the steering and brakes becoming unresponsive. I feared for my life and am thankful this didn’t occur on a highway.

First off, I love Tesla vehicles. It's the purchase/lease process that has infuriated me. Only because before we can get a financial quote, we as potential customers, must donate $250 to line Tesla's pockets. But I wanted one badly enough that did the $250 donation and found that with a credit rating over 800 and no significant debt, the best least rate they offered was 8.9%. Take it or cancel and lose $250. I chose to lose the $250. What other auto manufacturer could get away with a $250 charge for the privilege of talking to the finance department.

Got the light bar thar suppose to be installed over a year ago. Finally installed but as I was taking the tape off, it shredded the black and blue tape that was attached to the on the bottom of a light bar. These tape suppose to be taken off before gluing yet these people didn't do that. Now blue tape is showing very clearly and tried to contacting Tesla but they won't reply at all. Never buying these Tesla ever again. Hope they go bankrupt.

Customer service is atrocious! As much as you pay for the vehicles, you would think they could afford to have some customer service. Their chatbot is terrible and their phone system stinks. For a "high tech" company, you'd think that those systems would be excellent. I'm considering looking at the Mustang EV instead because of the terrible customer experience. Of course I can't get a real receipt for service because everything is on the app.

Tesla has miserably fail to take accountability on their vehicle warranty even after showing them that poor material quality has caused seat cracking. Tesla has now resorted to charging to inspect possible warranty issues by imposing service check cost to demotivate consumers to exercise their right to the offered warranty. This was my first and last Tesla purchase and I will recommend other naive consumer to avoid the same frustrations I am going through by sticking to more accountable brands like Mercedes, Audi and Toyota who kept their commitment to ensure the backing of their products.

The worst car ever I had. Super bad on charge. You think you have 10 miles charge. Indeed it's only 4 miles because it consumes the rest for all other shots. Never buy Tesla. I promise you regret so bad. At least before buying it do a little research. You gonna know.

While Tesla vehicles are impressive, the customer service experience has been extremely disappointing. Despite paying a premium price, the level of service provided is far below expectations. The staff often come across as rude and unhelpful—there’s no basic courtesy such as offering a beverage, no loaner vehicles provided, and no effort to make customers feel valued when visiting the showroom. We’ve been loyal Tesla customers since 2019, starting with our first Model X and currently owning two more. However, based on our recent experiences, we no longer feel valued as customers. Sadly, we’re now seriously considering switching to another electric vehicle brand that prioritizes customer care and respect..

Cars are very well designed the drive so much better than the gas alternatives smooth with amazing acceleration when you want it. The purchase experience is enjoyable.... No high pressure salesman play games trying to push you into decisions or making you negotiate.... The price is the price. I really like that. For EV the Tesla charging network is the only option that works but it is very good. You can go wherever you want and not worry. I have two Teslas and they are the best cars I have ever owned.

I got rear side ended in May 2025, I had an appointment with this collision center on May27th and I dropped the car off for the repairs. I was told it will take approximately 3-4 weeks for repairs, the communication was not that great between the this center and my insurance company, they would not communicate without us asking questions and even after that it was not done accurate, after going back and forth for a long time and I was told that my car is ready to be picked up on the July 2nd, they made sue that it went thru Q&A and everything was fixed, when we opened and closed the passenger side door which was impacted in the collision it was not installed properly and wasn't opening and closing properly, they did not install the weather strip properly and neither did that install the mud flaps.

I’m very disappointed with my recent experience at Tesla. I paid $250 upfront after being told I could get approved for a vehicle with $13,000 in negative equity. Based on that, I proceeded with the process in good faith. However, after waiting and going through the motions, I was later told I wasn’t approved after all. This felt misleading and like a waste of time and money. If I had known upfront that approval wasn’t realistic, I wouldn’t have moved forward. Tesla needs to be more transparent and honest with customers, especially when money is involved.

I usually lease vehicles - had done it for over 25 years with different companies - Ford, Toyota, Honda, Polestar, and now Tesla. This had been my worse experience of all! I got Model Y Performance for 3 years. Now my lease is ending, and since I was happy with vehicle performance (this is my 4th EV), I was excited about getting into a new lease with Juniper. My advisor helped me to do a self inspection of the vehicle (?) - you have to take photographs of your Tesla and submit them through your app. Well, I was surprised to receive a $1,900 invoice for "excessive wear" - I am careful with my cars, so I had no worries that my return was in great shape. I reached out to the guy and told him that I have no idea what damage they are talking about, plus, I am taking a new lease with them.

🚨 $4,800 Repair — Just 8 Months Out of Warranty. Be Warned. I’m posting this to warn other Tesla Model 3 owners about a deeply frustrating and expensive experience with my 2019 Model 3. Just 8 months out of warranty, my car completely shut down while driving — no warning, no accident, just a full power failure mid-ride. I had it towed to Tesla Service and was told the rear drive unit needed to be replaced, along with the pyrotechnic battery disconnect system. Total repair estimate? $4,832.13.

Tesla made me pay a $250 deposit when I was considering trading in my existing Tesla and getting a new Tesla. They came back with a low ball offer on the trade and I declined and they still kept the $250 deposit. Horrible company. They can keep the $250 because it’s the last nickel they’ll ever get from me. Thankfully we have other ev options today so I don’t have to put up with tesla’s bs sales practices anymore.

Tesla is the worst car you can find on earth! It is like a piece of toy. Do not recommend to buy and you will regret right away! The car is not functioning and the seats are so uncomfortable. Also it is not safe at all.

Recently, I had the unfortunate experience of causing major damage to my Toyota Tundra after a stainless steel panel detached from a Cybertruck. The panel came loose near the windshield, struck my front bumper, and then became lodged underneath my truck.

Hi. I was charged by Tesla for a service that I never subscribed to called full self driving capability service, I called Tesla to refund me and they don't want to know anything and they tell me that I subscribed to this service, I asked them for proof of signature and they tell me that they don't have proof and they still don't want to refund me, has this happened to you too.

Bought a Model S last year and while the performance is incredible, I've had nothing but headaches with Tesla's customer service. Multiple software glitches that took months to fix, and when I finally got through to support they were dismissive and unhelpful. The car spends more time at the service center than in my driveway. Parts delays are insane - waited 6 weeks for a simple door handle replacement. Great innovation but they clearly don't care about customers once you've bought the car. Really regretting not going with a traditional luxury brand.

So the car itself was fine, fun, responsive! As for the process to return a lease on the other hand not so much, lots of run around email this email that. They do not make this very user-friendly and then try to charge you $600 to remove tint is ridiculous then to actually talk to anybody about your invoice at the very end I would say worst customer service.

Insurance is very expensive. Since it is supposedly an electric car, maintenance is very expensive. If a tire bursts - $ 650, it is better to insure each wheel immediately upon purchase. I have already changed the 3rd wheel in a year. Plus now I received a letter from the DMV that in the US from April 1 a law came into force that electric cars must pay $ 200 per year for roads, simply because I do not fill up, and why do you spend an hour charging each time because of this expensive toy. Do not buy, do not make my mistakes.