Tesla Reviews

I got approval for a windshield replacement with Nationwide for stone damage. That was surprisingly the easy part. I thought Tesla Service would be the smart thing to do and that is where the nightmare begins. Tesla must think it is above any standard to treat customers properly. They started by ignoring all requests to contact me as the insurance carrier wanted to discuss the claim with them and get and approve their estimate. Tesla after multiple attempts, finally told me - oh we don't work with insurance you deal with them and we will not provide anything to help other than your bill which you will pay us fully for in advance.

I honestly don't understand how Tesla rates 1.5 stars - I just recently switched to EV, and I bought a very slightly used Model Y and I LOVE THIS CAR! The process was very straightforward, and pretty easy to navigate. No pushy salespeople to deal with, the car was shipped to my local dealer, and I scheduled pick up myself. When I got there, the car was waiting, spotless, ready to go. The guy who handled the delivery was excellent, walked me through basics, helped me get my phone key set up, addresses added and saved - then volunteered info on some things I wasn't even thinking about. So far, I call this one of the best car buying experiences I've ever had.

I’ve been a Tesla customer for over two years. The vehicle itself is okay, but dealing with Tesla’s people and process has been the worst part of the experience. Before my lease ended, I ordered a newer model and was very clear about my delivery timing: I wanted to take delivery after I returned my current lease vehicle. Even though I was specific, the sales team kept calling and emailing me daily, pressuring me to take delivery early. That’s not what I agreed to and it felt like constant pushy sales pressure instead of respecting the customer’s plan.

Just be aware if you lease that you can’t transfer enhanced autopilot. Purchased it at the peak for 8K. Was planning on purchasing another Tesla cause it is a great car. But then multiple times my pre purchase of mileage went away. Then I was informed since I’m 90 days out from my lease maturity I cannot purchase extra mileage. So 8k lost for enhanced autopilot that I used only a few times and another 2k lost due to them just removing the pre purchase for mileage without notice. So definitely don’t waste your money on those extra miles. I also think the mileage calculations are incorrect. Hopefully a class action comes out so I can recuperate all these lost funds. Multi billion dollar company you would think they would squeeze every dollar out of the consumer.

I do not recommend this company to any. They are lying, they are sending e-mail to people just to bring them to their showrooms, then if they do not buy they will stole that they can. I received an e-mail from Tesla inviting for an offer of 1.99 apr, was there got 1 model 3, then I requested 2 additional cars for my wife and daughter, they asked for my credit card to do reservation, after charging me of 250$ twice, they told me that we can colonne offer this 1.99 apr, but we can give 3.99, they never told me that they 250 placed for reserving are not refundable, when I did not found the rate they they invited me there for, I requested to cancel, then I received a message on the app. Informing that refund is :0$.

Our experience with Tesla service across Austin has been alarming, unsafe, and dismissed without resolution. After more than three months, three service centers, and thousands of dollars out of pocket to correct Tesla’s own service failures, Tesla Giga Texas has chosen not to address the damages caused or the risks we were exposed to.

I am sharing my experience so others understand the real risks that come with owning a Tesla. On November 10, 2025, my 16-year-old daughter was driving our Tesla Model Y with my 14-year-old son as a passenger when the vehicle malfunctioned and caused a collision. The car displayed multiple alerts before, during, and after the accident indicating system failures. The braking system was not functioning properly, the traction control and automatic hold failed, and even the seatbelts stopped working correctly. The vehicle made it clear through its own alerts that something was seriously wrong.

The company does not have charging items that can plug into any type of outlet. The customer service and artificial lack of intelligence service are never helpful either with anything. Go extinct, Tesla.

What a fascinating, lopsided, missing facts story. Not a mention of IF "folks" trapped in car were conscious, tried to open the doors, or were trapped in the vehicles by the accident? Was the accident reckless driving? Two of the three cited "examples" had three young men in each of the cars. Funny stuff, unless your witless online hit piece had a foregone conclusion, eh? TESLA, an ELECTRIC CAR company built in a secondary manual open door option on all their vehicles (which is now industry standard). Holding Tesla responsible for failure of the passengers to open the manual doors on the vehicle is kinda like a knee jerk "journalist" (if that's how you fancy yourself) expecting to be treated with respect, when not doing their job. Footnote: I had to use the emergency latch once when power failed in my Tesla, not a problem at all. Flawless.

When I picked my vehicle up after its service in July they did not install the inner paneling back properly. I had to install it back myself. Not a big deal. I understand little things happen. Now, to my real concern. I had tires replaced on my vehicle in April. 4 new tires with an alignment. My vehicle had to go to the Tesla service center for warranty work, 1 being the steering rack. Upon pick up if when I noticed the interior paneling not being installed properly. My steering wheel also felt like it was floating. Fast forward. Only 3k miles later I have had to replace all 4 tires because of how bad the alignment is. I have hydro planed approx 4 times with my kids in the car over the last few months in the rain. A few weeks ago I noticed my tire's inner wear was so horrible that the cords were showing. I had a local dealer replace the tires and alignment and was told there is no way my tires should be this worn out since they had just replaced the tires in April.

Exceptional Service experience that I had last weekend, Last Friday morning, while my husband was driving to work on a section of freeway where three levels intersect, an unidentified object flew into our Tesla X’s windshield, creating a hole and shattering it. Many glass shards even flew into the front seats. Fortunately, my husband was using the autopilot system, which helped him navigate the situation safely. Another fortunate factor was the window tint, which held the shattered glass together and prevented injuries to his face or eyes.

I got a Tesla voucher for 2500$ for buying a Foundation series Cybertruck in August 2025. I only used 600-700$ of that voucher. Whenever I would try to look something up on Tesla.com, the item would be out of stock. So I was unable to use the rest of 1867$. Yesterday I found out that this expired in August 2025. It was apparently written in small print at the bottom of a single email on the day of delivery that they expire in 1 year. I received no further notification from Tesla that this voucher was due to expire. I talked to Tesla customer service and they denied an extension. This is very poor customer service from a reputed company for the following reasons:

My girlfriend decided to purchase a new Tesla Y model before the $7500 federal tax credit expired on Oct.1st. 2025. We visited the dealership in Kennesaw Georgia on Saturday September. 27th and met with a salesman named Devon. We test-drove a Y and decided to make the purchase. We were told that the exact model we were looking for became available, but it was being delivered to the Duluth, Georgia location. We said that was ok and we would pick it at that location. We had to fill out the purchase agreement all online while at the dealership, which was quite extensive but we made it through. We completed the purchase agreement and gave the $250 deposit required.

Like everyone says.. Cars are great and the. you get a software update that messes something up.. Then you have to deal with the horrendous CS at the dealership. They'll give you the runaround and tell you nothing is broken when it's under warranty (even when the tech walks up to the car and tells you that something is broken). We're tired of their BS. Wasted so much time going to fix issues we have video proof of (which they asked us to video) only to be told they can't find the issue in the comp log.

My experience is with the Bradenton location. I was so excited to purchase a Tesla and gave a down payment. On Monday when I went to pick up the car, they already sold it. Very disappointed!! It was a demo car with an additional $500 off. They rebooked me with another car but I lost the $500. The staff was not helpful. Not professional and would not even get a manager to speak to me. I asked for my deposit back and they told me it was non-refundable.

Worst online and customer service experience I have ever had! I lost 500 bucks on ordering Teslas when Damien from AZ kept telling me fantasies about certain numbers and has no communication whatsoever as well as his supervisor keeps telling me he understands but the numbers say this and that we tried but yet I was left in a position on wondering about my update. Kept telling me we’ll contact you and not once I received a call back. It’s no wonder why people hate Teslas. Will never buy one and thank god I didn’t. Now I feel like 500 dollars was stolen from me just cause they can.

The Tesla is a great car. Supervised Full Self-Drive works great 90% of the time. However, if you are coming into a zone where the speed limit goes from 55 to 45 to 35 to 25 mph you better be extra careful. The car will not slow down unless you manually reduce the speed. The car will set max speed at 48 mph when it enters the 35mph zone. Yes, you will get a ticket! It also likes to get into a turn only lane to go straight. Aside from that the car is great. Plenty of speed, supervised full self-drive is great 90 % of the time, no maintenance, plug it in when you go to sleep and you can go just about anywhere the next day. Please be extra cautious of your speed when in supervised full self-drive.

I waited on hold for customer service for about an hour before finally getting connected to a live representative. I was calling because I noticed a $100 charge for the Full Self-Driving subscription—something I never registered for. I own two Model Ys and absolutely love the cars. Because of that, I had high expectations for Tesla’s customer service. Unfortunately, I was very disappointed. The representative didn’t seem interested in hearing me out or resolving the issue. They refused to remove the charge from my credit card, even though I clearly did not sign up for the subscription.

I had a Tesla solar system installed on my home many years ago and while I don't have any complaints about the system itself, their customer service is abysmal. Today I got an email saying my invoice was ready to be paid and to click on the link provided to access it. I followed the instructions given but once I reached the Tesla site I could find no access to my bill. I consulted the FAQ, and followed the instructions there, but the links they claimed were there were not. I tried using the chat bot, but got no response after several minutes so decided to try and call them directly. I searched for a phone number to call, and after quite a bit of effort I finally found one. As you can probably guess, I was not directed to an actual person but had to go through numerous prompts to try and find the information I needed.

I’ve had my Tesla for about a year now, and overall I’m really happy with it. The driving experience is smooth, super quiet, and the acceleration still makes me smile every time I hit the pedal. The tech side is impressive—over-the-air updates keep adding little features I didn’t even know I wanted. That said, I can’t give it a full 5 stars. The service appointments can be hard to schedule, and when I did get in, the wait times were longer than expected. Nothing majorly wrong with the car, but it feels like the customer support side hasn’t fully caught up with the product itself. Bottom line: amazing car, decent but not perfect service. If you’re patient and love the EV lifestyle, it’s worth it.

Leasing a 2025 Model Y for work, not even received my plates yet but I ALREADY HAVE BUYERS REMORSE. The test/trial Auto Driving has almost killed me 3x..IN 2 USES. Needless to say, I no longer test or use it. The lane departure system has also almost caused 5-10 accidents. I live rural and some of blacktop has been repaired. The lines of tar cause the system to panic and either push me into on coming traffic, or push me to the right and off the road... Absolutely insane since it doesnt go off when I cross double yellow...?. Past that, it doesn't support Car/Air play as Tesla has "past" that tech...

Long time Tesla owner here, but not any more. Bought a new wall connector to charge my cars. Instead of arriving in 3 days, it took 4 weeks. Then it was defective. 2 weeks later without a charger or a refund. Spoke to supervisor today and was told, they don't refund “used items. Even if they are defective, they are still used.” 2 months since I bought the first charger and still no charger to be had. Rather than refund my $450 for the defective charger, they just lost a Tesla customer. 5 years, two teslas, two tesla solar batteries all gone. This is one of the many reasons you are a failing business.

Car alone comes up with random issues. Only 19k miles. I had an issue with a sensor being bad in the frunk. Mobile service came and put new one. Still didn't fix the issue. Had me to go into service center. Waited 3 weeks for an appointment. Car went in on Monday. They said I didn't qualify for a loaner. Car was to be ready Tuesday 5 pm. They delayed it every day and kept the car for 1 week. No loaner provided and very bad customer service messages. Not helpful at all with service. Excuse was “We have 100 cars here for service.” So why did you schedule me for MONDAY and make ME WAIT a WEEK??? Your cheap Toyotas and Honda dealerships give you better service. Tesla sucks overall with service.

We’ve been proud Tesla owners for four years and truly appreciate the innovation, performance, and technology of our Model S. However, the biggest ongoing challenge we’ve faced is the lack of accessible and timely service. When the vehicle requires repair, the wait times to even get in for service are consistently excessive — sometimes taking weeks. Unfortunately, it’s not like we can continue using the car during this time, and we’re left with no viable alternatives or interim solutions.

I’ve had my Tesla for about a year now. The driving experience is amazing—smooth, fast, and super quiet. Charging at home is super convenient too. That said, customer service could definitely be better and the app has its glitches. Overall, I love the car, but there’s room for improvement.

I have a Tesla X and is terrible when it comes to protection plan. My Tesla is 2 years old. Over 50k on it and nothing is covered anymore. Flat tire with this cars forget about it. You sit all day and spend over 1 thousand to fix a tire. I will never buy a Tesla ever again.

I am writing to express my serious concerns and frustration regarding ongoing issues with my 2022 Tesla Model X. Since purchase, this vehicle has experienced repeated, severe failures that have compromised my safety and imposed significant financial burdens. All four tires blew out prematurely, costing me $2,000. Despite this, the issue was not documented during service—raising serious concerns about inspection quality. More alarmingly, the vehicle suffered a complete system failure while driving, with the steering and brakes becoming unresponsive. I feared for my life and am thankful this didn’t occur on a highway.

First off, I love Tesla vehicles. It's the purchase/lease process that has infuriated me. Only because before we can get a financial quote, we as potential customers, must donate $250 to line Tesla's pockets. But I wanted one badly enough that did the $250 donation and found that with a credit rating over 800 and no significant debt, the best least rate they offered was 8.9%. Take it or cancel and lose $250. I chose to lose the $250. What other auto manufacturer could get away with a $250 charge for the privilege of talking to the finance department.

Got the light bar thar suppose to be installed over a year ago. Finally installed but as I was taking the tape off, it shredded the black and blue tape that was attached to the on the bottom of a light bar. These tape suppose to be taken off before gluing yet these people didn't do that. Now blue tape is showing very clearly and tried to contacting Tesla but they won't reply at all. Never buying these Tesla ever again. Hope they go bankrupt.

Customer service is atrocious! As much as you pay for the vehicles, you would think they could afford to have some customer service. Their chatbot is terrible and their phone system stinks. For a "high tech" company, you'd think that those systems would be excellent. I'm considering looking at the Mustang EV instead because of the terrible customer experience. Of course I can't get a real receipt for service because everything is on the app.