Tesla Reviews

4 weeks after leasing a Tesla Model Y, the cameras and navigation stopped working. I noticed a new software update had stalled at 83%. When I took the car to a service center, I was told that this was a known issue with some vehicles and that I would need to come back in 3 weeks to have some new parts installed. After telling the service agent that I wasn’t comfortable driving the car without NAv and cameras, he told me I could use and older demo car and leave my car to be serviced in 3 weeks. As I drove out in the dirty demo car it occurred to me that I was paying a lease and that my new car turned out to be a lemon. That’s when I entered the rabbit hole of Tesla customer “service”.

This is my experience. In 2023 I bought a new model 3 standard range for $44,000. Salesperson at Tesla said no problem. I could sell it back to them if I didn’t like it, well I didn’t like it after 6 months. I went back to resell it to them and they wouldn’t buy it back. This was at the Brea Mall in California. Then I tried to sell it to Carvana and Carmax as well as independently. The ridiculous amount I was offered was $24,000 and $26,000!! My car has had various mechanical problems. The last time I attempted to take it in for yet another mechanical problem I was told unless they could hear it, they couldn’t take the care for inspection?? They have to hear the problem! This was at the Tesla in West Covina California. I am now getting a lemon law lawyer involved. Be warned, do not buy a Tesla.

As much as I love our Model Y As much as I love our Model Y, the Tesla service after purchase is HORRIBLE. Weeks in advance, I had made an appointment for today (12/13/2024) to have windshield replaced. From prior experience I know it takes approximately 2 hours to complete. Upon my arrival in Tesla Scottsdale (Raintree Road) the service representative Landon informed me it would take 24-48 hours. He said he could not provide a loaner since it may take less than 48 hours. When I asked why so long, he admitted they did not have the glass replacement person working today. Although they never called me to cancel the appointment.

Tesla service is very bad specially when your car is out of warranty. If your car is out of warranty, tesla will charge you length and arm to fix your car. They charge diagnostic fee on top of fixing and material fees. The worst is that they will not provide you with loan car to drive home. For tesla to sale for cars, they need to provide a better service to customers with or without warranty.

The car is sleek and fancy, to the detriment of being user-friendly. It certainly isn’t very intuitive to figure out and can get quite frustrating. Also will nickel and dime you ie need to pay extra to be able to use apps like iTunes and podcasts on their system.

Just got a new Tesla 3. It's sooo fast - I love winning at every stop light. :-) There is so much tech built in that it's crazy. I don't love the trickle charger - you definitely need to add a 220v plug if you're driving any serious distance each day.

Seeking assistance for ANY issue that is not explicitly listed in the app is virtually impossible. My wife drives a 4 year old S Plaid and loves it. It was purchased for short trips and around town and fulfills its missions admirably. It has needed service only once at the service/delivery facility, but that was an ordeal. We waited over 1 1/2 hours to pick up the car after being given a time and paying for the repair online. Recently we decided to trade in the car on a new one. This proved a terrible experience as the registration process was difficult and getting help virtually impossible. After several days of leaving messages, finding voicemail full, and not being able to talk to a human we got a response only after messaging several numbers that we were cancelling the order. Even with the response we will cancel so as not have to deal with Tesla again.

I applied for Tesla's advertised 0% financing offer and provided my Social Security number as requested. This proved to be a huge mistake—I never expected such deceptive practices from a company like Tesla. Without my explicit consent, they distributed my information to multiple lenders, resulting in 8 hard inquiries on my credit report. The Tesla dealership manager had assured me the application would only go to Tesla financing. This practice is unethical and can significantly damage your credit score.

Stole my deposit money after offering me a terrible financing plan. Won’t give me back my deposit after denying their financing plan. The guy on the phone who initially sold me the car said I could get my deposit back if I wasn’t pleased with the financing or was rejected. Liars and thieves working at this company.

Michael went that extra mile to ensure that I went home in a cheerful mood owning a new Tesla X (he also helped in my purchase of Foundation Cybertruck)! While all staff members at Tesla are very courteous and helpful, Michael’s smile

My Tesla Model3 vin ending 859432 crashed due to autosteer technology fault. The crash report along with pictures and details had been shared with customer support weeks ago. The incident was recorded and shared with Tesla plano service center (lousy service) and there on no one contacted me for last two weeks. Per my attorney advise as a first step, I requested manufacturer Tesla for replacement with the same new car and compensation for health ER health issues due to airbags hitting my son's face and impacting his right eye with Hypemia due to the technical fault. Second part of the agony is Tesla insurance lousy service which the adjuster has been waiting for 3 weeks to assess the car which is pathetic.

Other than the exorbitant price, the main negative of this car is that it makes long drives infeasible and intrusive! Going for long drives used to be a favorite pastime of our family every summer but with this car you have to frequently stop for twenty plus minutes to get the car charged. Add to this the fact that chargers are few and far between so that's another stress to ruin your trip. Another point to consider is the fact that repairs are very expensive. We bought a model Y in July and in four months a back wheel started to leak air.

I recently experienced a frustrating situation that has left me at a loss of $500 due to issues with Tesla customer service. I placed an order for a 2021 Model Y, with the order number **, from the Tesla dealer located at 8900 Colonial Center Drive in Fort Myers, Florida. Initially, I was excited about my purchase and had high hopes for a smooth transaction. However, as I tried to get assistance regarding my order, I found myself struggling to receive any helpful responses.

They are terrible about repairs. I had to wait 6 weeks for simple repair. The repair lasted only 5 days before the part broke again. Now I have to wait another 5 weeks for the same repair. The car is fun to drive, but Tesla service is horrible.

Failed to resolve a complaint. Unethical and unaccountable company. Customer Service is unhelpful and virtually impossible to get to speak to, especially at the Service locations. If you have any issue with Tesla, always write directly to a member of their Board. Make them do their lousy job.

I had the absolute worst experience with Tesla, and I would never recommend them to anyone. I went to purchase a car and was given a conditional approval, which required me to trade in my current vehicle. Initially, they told me my monthly payment would be $385, and then they said it would drop to $348 if I traded in my car. However, after I agreed to the trade, the payment suddenly jumped to $448!

I'm really frustrated with Tesla. I spent $38 to charge my car to 97%, drove 40 miles to work, and when I got home, the battery was down to 35%. That means for just 80 miles, I used nearly 60% of the battery! Now I need to charge it again, which is costing me both time and money. I believe there's an issue with the battery’s health, but when I requested a battery health report from the Burbank, CA Tesla center, they told me they couldn’t provide one due to company policy. They only gave a verbal confirmation that the battery is "good." I asked to see the actual percentage myself, but they refused, citing this policy. Does Elon Musk know about this? I have a warranty that allows for a free battery replacement if the health drops below 70%, but how am I supposed to know if they won’t share the data?

I like the car but absolutely forget about getting someone on the phone if you need service. It’s all done within the app. However, if the app doesn’t answer your question, you are screwed because you will never get a person on the many different phone numbers they offer. ZERO! I’ve had my Y for 1 1/2 years now and I’m selling it because of the lack of being able to get someone in service. I’ve done all I can and willing to do. Tesla as a full service car company truly sucks!

I was very excited to order my Tesla and went ahead and put a deposit down. Customer service was good at the beginning. However, when I had questions about financing and wanted to talk to an advisor, I was unable to get ahold of anyone through multiple calls and texts. Shemaiah was my initial advisor and she just ghosted me. I will lose my deposit now because I can't get the questions I have answered. For such a superior product, their customer service is lacking and extremely unprofessional.

The customer service in this company is the worst you can imagine. Tesla has recently become a full scam from head to tail. They have removed all customer options from their app so customers can control the solar cell and battery system in the way that serves them and is most profitable for them. We have been paying Tesla over $600 for the past six months since they made the new changes in the app and removed customer options. They were telling us how much we would save by buying their expensive $60,000 solar+ battery system. It's a total rip-off.

My Powerwall failed three months ago. My warranty claim is stuck in limbo and Tesla customer support won't give me a name or connect me to the warranty department. They repeat that they sent an email to my installer a month ago, ignore that I have copied my installer on all the correspondence and they don't have it. And that's it. No replacement, no way to talk to anybody, and no progress. I wish I could provide zero stars.

When I bought my 2023 Tesla, I financed it through Tesla Financing. Now, I need to sell the car—not because I don’t like it, but because financially, I can’t afford the payments with a 7.99% interest rate, just like many others. I’ve posted it for sale, but the problem I encounter every time I have a buyer is the lack of communication from Tesla Finance regarding how to transfer the title under the buyer's name. Tesla's response has been that they cannot be involved with a third party and that I must pay off the car in full before they transfer the title. I’ve explained multiple times that buyers need Tesla to guarantee the title transfer in their name before paying nearly $40K. Due to Tesla's poor communication, I’ve had to reduce the price several times. If I purchase a new Tesla in the future, I will never finance through Tesla again, even if the interest rate is zero—absolutely not.

People, don't buy a Tesla. Only buy a Tesla if you're rich. They steal all the money they can from you, especially if your car is old. The insurance is very high. With each maintenance, there will always be things to do. You will pay and they won't do what's necessary so you have to pay again. At Tesla in Costa Mesa, they treat you badly and don't solve your problem. I have a Tesla X 2017. It only gives problems and I know other people with the same problem. The worst regret in life. Don't buy it in the illusion of saving gas because that won't happen. The owner of Tesla fights so hard to solve problems in another country and they let people like me, a single mother who works all day, go through so many problems with their brand that it's nothing more than an illusion.

My experience was terrible! I leased a car for my son and the whole experience was ridiculous! The people that work there are the worst. I was really disappointed with the whole process from not telling us what to bring when the car arrived to them saying one thing and it wasn’t accurate. Still no tag? The payment was entered wrong? Ridiculous!!!

I'm so upset. I'm almost 8 months pregnant. I waited a month for this car. Jersey is 8 hours away from me almost. I needed 2 days extra to pick up the car and they told me that they are giving it away to someone else and I'll have to wait an additional 2 weeks. The car is fully funded and insured with the VIN and now they are going to give it away over 2 days. I can't wait 2 weeks. I'll be too close to my delivery date so I guess I just wasted a month of my time and took hits to my credit for nothing.

We’ve had two Teslas over a span of a decade. The most recent being the X. Customer service used to be incredible. Our X lease was up in 2020. We waited a year for a new one and had to purchase our lease as it took so long. When the new one was finally ready, Tesla gave us 3 days to pick it up. Twice. We finally felt something was fishy. Thank goodness we walked away as the following month the price dropped dramatically.

The team handling the service portion of the app act like a small herd of lobotomized cats. I requested service for a multiple door issue and my driver-side window will not go up. They scheduled a mobile visit. Then they rescheduled the visit due to parts delivery. Then I asked if the appointment could be sooner because our window was stuck down (live in Florida and it’s rainy season). They said they could not. Ok fine. I was willing to patiently wait for my appointment that was pushed out a month.

The inside is plain and simple and honestly it's ugly and sore on the eyes. It definitely grabs your attention but not worth the time or even waiting for a full charge and the short distance your allowed is a good idea especially if you live in the upper midwest areas during winter, if you and your family got stuck in the snow say your prayers because that maybe your last day.

Hello, The car itself and the experience is awesome. But definitely the customer service is so bad!. I'm a new customer that want to try the experience leasing. Now, I'm leasing a 2023 in almost October 2024; and the delivery date it's been changed 5 times and when you called all the times they said the same. This truck broke already 5 times with my car only? I'm waiting already for more that two weeks and they still constantly changing my the delivery date. I'm about to cancel but now I would start a new battle since I paid already almost $8,000. Shame on Tesla!!

After owning and driving model Y Tesla for 2 years since 2021 I can say that this is by design a good family car, preferably for women and absolutely only for short distances (< 50 miles). The range of 320 miles is a teaser - don’t leave the city if you don’t want to be stranded. It is also not for people who want their car to reflect who they are. Unless of course, you want to be nothing but a green gas efficient ameba. This car is a good practical car for the city, not less not more. It is the Prius of a larger size.