Tesla

Tesla preorder is scam to make some extra money tru nonrefundable deposit fees: they discriminate buyers based on their job title. They clearly said you don’t qualify and denies for Tesla loan based on the fact that I’m a for hire service driver and they don’t approve financing for Uber Lyft drivers. There are 1000s of people with same title and they are ordering Tesla wasting their deposit fees if they want to finance with Tesla. Tesla knows and never mentions in their order agreement the condition that to qualify for Tesla loan there is exception for transport drivers job applications.. they hide this and if you apply being a transportation driver and order giving your deposit then they will definitely deny you and you will lose your time and efforts and deposit money for sure. Don’t spend your time and money for such scams, dear drivers!!

First let me say I do not enjoy writing negative reviews as I too am a business owner but people should know about this. I do apologize about the length of this review. I had a delivery date of a MY on Feb 6th-one day prior I got a text saying the car would not be there then and moved the date till Feb 13th…OK there could have been logistics issues since it was a Fremont build…I get it. On the 13th I go to the Tysons Location to get the car. I was told once I went in the red door around the side, "Go inspect your car and if you like it accept it and drive away." I did inspect it and everything seemed fine except I noticed some issues with the paint that appeared to be under the clear coat.

I currently have a 2021 model Y. Vehicle was great, but as soon as I passed the 50,000 miles threshold (only by 3K) the whole vehicle started failing, due cold weather, the heating pump and multiple sensors failed including the auxiliary 24V battery. Be advised that each repair cost around $4800. Just diagnostics by ti self are close to $1000, plus towing the vehicle is another $460. Those “savings” in gas, you are going to spend it in parts, or if not you are going to have a non-operational vehicle sitting on the street. If you don’t mind paying that every time the vehicle has an issue, go ahead and buy one.

My tesla Y - amazing and wow (I also have a 3).. however after 29 days and 1088 miles, the rear inverter motor failed shut the car down. I live in South Florida. The worst part aside from having to wait for 21 days for the car to be fixed was taking the event at the time seriously given I was on turnpike going to work in heavy traffic and then stranding on the freeway in full construction... Bottom line, not the best experience.

So I took ownership of my Tesla Model Y less than 2 weeks ago and have had a horrible experience with Tesla's quality/customer service to get my issues resolved. I had a cracked windshield less than 24 hours after taking delivery of the vehicle. Then I schedule an appointment to have the windshield replaced (at my expense) and the first available date is 10 days out. On the repair day (today), the technician shows up more than one hour late (outside the 7 am-noon service window).

My wife and daughter bought Tesla model x and they have nothing but dangerous problems left and right at this point we wish we could take this cars back to the dealer and buy a regular car. I’m not sure how can others deal with this problem. We would like to get advice.

Updated on 01/31/2023: So after new car with under 200 miles back to shop and getting attorneys involved I finally got call from service manager who is to say the least is terrible with customer relations. I was told car should be ready. I can come pick it up which is three hours from my home. I was told they would deliver car back to me. Now they are saying no they will not. I will never buy another Tesla product or recommend.

Placed an order for a Model Y off what Tesla rep explained the deal would be. The day before taking delivery got a text and none of the numbers matched up. Tried to call multiple times to get this addressed. Was on hold multiple times for 30min or more. Did finally get the chance to talk to someone who couldn’t help and said I would get a callback… Call never came through. Had to cancel the order due to no contact. Tesla still charged me the $250 order fee! When I called to address this I got the same runaround. Finally was able to speak to a Customer Service representative and was told there is nothing they will do.

This is my first purchase of a Tesla and will be my last. Never again. Customer service experience was the worst. I knew I should not have went thru with this. I thought they would be really organized. I did not hear anything from Tesla until the last business day before my delivery and then they started asking for a bunch of stuff. I was at work and they keep saying it may delay your delivery. I was at work and cannot take off at the last minute. I knew that the car would not come with accessories to charge it. So I ordered it when I ordered the car. They stated on the website they will ship it when it gets closer to the delivery date.

Tesla insurance ignored me for several months. It has taken 6 months for my adjuster to set an appointment for repairs after several emails phone calls and escalation to management. Finally, I had my friend who works at Tesla reach out internally. I have had an extremely difficult time reaching customer service in a reasonable time frame for general issues. The app does work well for some needs but overall it has been a nightmare getting in contact for different issues. The only time I was able to reach an agent promptly was when they needed me to move forward with purchase and delivery. Unfortunately, I have lost all trust in this company through these experiences. They must be terribly overworked and understaffed.

For the cost of the Tesla X, I expected better. The glass roof does not have visor to protect against the glaring sun. The Tesla app offers a tacky ineffective sun shield for $80 which you can get on Amazon for $40. The sun visor is tiny & useless. The hack steering wheel is clumsy to use. The turn signals are buttons that you press many time and don’t work consistently. The driver seat cannot be adjusted up & down, which is a feature on most standard SUVs. The drive and shift is bumpy. The electronic controls are erratic and don’t work consistently, for example, the close and open door features don’t work consistently. The side mirror is tinted and this difficult to use at night. There are now reports that the auto drive may be dangerous thus I am not inclined to use it. In the building that I live in it costs $18 to charge the Tesla X after every use and the same trip costs about $12 buying gas from Costco on my hybrid Prius.

Please READ THE FINE PRINT. Tesla returns are absurd! Charge you for their factory tires. They are rate for 40,000 miles but when C 19 hit no one went anywhere. I returned my 3 Year Lease with 21,000 miles. They said they would work with me.... But the tire tread was too worn. Their tires are not cheap. You can buy tires for almost 1/2 the price they are charging with the return. We have a Tesla now, it's our 3rd. If you ask me if I will lease or buy a Tesla the answer is NO WAY! Negotiations and working with loyal Electric Vehicle are very valued. This is not a good way to run a company. I hope that I have helped others in this review.

Took Tesla Y to Florida and while car was parked a crack appeared in windshield. Dec 29, 2022 Tesla arranged service for January 18, 2023. I dropped the car off Jan 17, 2023 then on the 18th was advised the 4 hour job won’t be finished until Jan 20th at 5:00 pm. They had no vehicle for me as it was not a warranty job. I picked the car up Jan 18th at 5:00 pm and nothing had been done. Service dept was unorganized and extremely overbooked. Very unprofessional for such a large outfit.

In July 2022, my model X was still under Tesla warranty. I scheduled a service visit for rattling noise. After one week at the service center, they dismissed it as being a bad tire. After six months, 3 tires, one rim, 2 alignments and a tire blowout over Christmas break 410 miles from home, It was clear there is more to it. I, again, scheduled a service with Tesla. However, now the car is no longer under warranty. In less than 6 hours, the list and estimate for the repair was sent to me. It was $5000. The manager would not even meet with me to discuss. I have no faith in such company. I intend to sell my Tesla and never deal with them again.

Comfortable car. Supercharging is quick. Technology is great. Experiencing vibrations on passenger seat and window. Thanks to free charging for 10k miles and $3.75 k to compensate for tax credit. Lost nearly $16.75 k in less than a month. Feel cheated, Lost trust on brand and their words. They pushed me to buy 2023 model in Dec. 2022 by making false promises. Requested for compensation. I don't think they care. They believe in machines, but not people.

I was contacted by a Tesla representative via email to asked to call them regarding an option to get into a new vehicle and end my current lease early. This is all fraud. I was told I could order a new car and get out of the old car early with no penalty. I proceeded to order the car and when it was delivered and I returned the old leased vehicle I received a bill for the remaining months on the old car that I no longer have. I was told I should have made arrangements to do a lease return quote and assessment. I was never told this by the agent who took care of my new car order. He solicited me to order a new one then disappeared with no further instructions. I knew nothing about this. They are now refusing to take the charge off.

Got a message that Tesla is offering 2022 year-end discount, if delivery is picked up by Dec 31st. Went to Tesla Santana Row center and reserved Model Y on Dec 29th, with Miss Ida. Set up everything on Tesla app, filled all information and bought the insurance too. On Tesla app delivery schedule was showing Dec 30 - Dec 31 but the app delivery screen was saying "Check Back Later" {We will notify you when it's time to schedule your delivery appointment}. Since there were just 2 days, on Dec 30th I again went to Tesla Sunnyvale center (Miss Ida and the app was saying that this is where you need to pick your vehicle) just to make sure that nothing is waiting on me and how I can schedule delivery in time. The associate guy opened my app and let me login in my account and confirmed everything looks good and communicated that I can not decide delivery- schedule. It's someone from Tesla who will enable the delivery-schedule in app and then I can schedule my delivery. HAd to came back empty-handed.

I even can not get a Tesla customer services email address to send in for following complaints. I took delivery of the new Tesla X on Dec. 23, 2022 which I bought in Feb. 2022. I am very upset about the delivery process. I think the follow delivery issues may worth for you to think about it:

Tesla told me my long-awaited Model Y would arrive before year end. They asked me to make full payment and provide proof of insurance. I did. Then, a few minutes later, they adjusted my delivery a few days into January. Now, they want me to pay the $7,500 credit they provided because an ice storm caused delivery delays and caused the delivery date they provided to slip into 2023. On hold for 90 mins so far. Exchanged texts with an advisor but no one will call to explain my options to cancel. Ice storm was no one's fault but somehow, Tesla thinks they can build a brand by reneging on fully paid arrangements with their customers.

Tesla has provided the absolute worst level of customer experience I have ever had. They moved my delivery date multiple times which was fine when I was notified. Then before the final date they sent me a request for documents which I provided in time. When I showed up the next day to the delivery appointment, they told us the car wasn't ready and that it was the responsibility of the other department to notify me of delivery date changes. At this point I cancelled the order. On the way home the delivery manager called me on the way home to let me know that I was right and had provided what they needed but the person who was reviewing did not see this.

I am in my second lease, my first was a Model 3 for 2 years, & now I have a Model Y lease & I'm in month 14th of 36 months. I have to say that it is very sad that Tesla's lack of customer interaction and customer service is at this level. Once upon a time you could speak to people and get actual help when you called or emailed and now it's gone to poop, not to use the actual term I want to use. It's truly a shame because it's this lack of help that will definitely keep me from ever endorsing Tesla to anyone. I was a huge fan & believer & would always tell everyone who asked how much I loved having one but not anymore. It's a definite big disappointment. They have lost a very faithful customer.

Don't expect help when you have a problem. Have had the Tesla 3 long range 1 year today. Not a happy birthday. Can't travel due to charging problems. Their answer travel 180 miles to a service facility. I can't charge so how do I do that. 4 hours on the phone you get nowhere. My advice don't deal with this company. All they want is the money and their service agreement means nothing if you live in the highlands. Raymond **. A very unhappy customer.

I bought my 2014 Tesla Model S 60 7 months ago. To date I’ve put over $4,000 into the car. Their “service” is anything but that. Literally the worst I’ve ever experienced. I battle with them for months about replacing the main battery pack. They FINALLY did. I grew up wanting a Tesla. They destroyed that dream. Cool cars but their terrible customer service overrides the cool factor

This was the absolute WORST experience I have ever had buying a new car. As soon as we arrived for our afternoon appointment we were unable to find any sort of parking. We drove around the lot multiple times and finally parked in front of another vehicle hoping they would not need to leave before us. Finally we get into the dealership and WOW it was like stepping back into the twilight zone. I assumed they were under renovations by how terrible the inside looked. The sales associate told me they had been in this location since 2018 exactly how it looked today. Absolutely ridiculous that a trillion dollar company can’t even afford a basic lounge area for its customers and employees. The poor employees. You can tell they get a lot of heat for the condition this place is in.

I was really excited to sign up for the annual premium connectivity subscription that Tesla rolled out last year in an effort to save a little money. At the time, I owned a Model 3 and was waiting on my new Model Y to arrive. It took about 9 or 10 months to get my new Model Y at which point I sold my Model 3. I had only had the annual premium connectivity subscription for about 3 months. I assumed - no biggie, I'm sure Tesla will just automatically transfer the subscription to my new Model Y. Well, that didn't happen so then I figured, I should be able to go into the app and transfer it myself. Nope, that didn't work either. Upon calling Tesla, I was informed that premium connectivity is "non-transferrable". What this means is ... even if you paid for a year and have time left on that subscription (I had 9 months left on mine), you lose that money if you buy a new Tesla because they won't transfer it to the new Tesla.

Just received my new Model 3. After driving it over a few weeks, found several problems. Unrelenting lower back pain that the Tesla people refuse to try to resolve except saying "sorry." The driver seat is extremely poorly made and not good for tall people. There have been a number of software glitches already. Worst of all is the customer service. All the people have treated me as if they are doing me a favor by even engaging with me. In my opinion, Tesla is extremely overrated. I will end up selling this car and taking the loss. If you think that you might be interested in a Tesla, do a huge amount of due diligence up front; the salespeople will be less than helpful. There's an overall attitude that their cars are so special that customer service is abhorrent. I will take my business to a car manufacturer who actually treat customers better.

My Tesla model 3 struck a small animal going 50 miles as it suddenly crossed the street causing a minor dent on the front fender and with that the park assist and front sensors got damaged. Made an appointment on the app and was scheduled within a week for someone to come do it where parked a day or a few days. Before the app I was requested for photos which I provided. I was then advised it cannot be done at home and need to bring the vehicle in to service center. The earliest convenient date for me was a month later. I brought in the vehicle. The facia was changed. Since I owned the vehicle for over 48 months and out of warranty no vehicle replacement or transportation was provided. The car was ready the end of the day and presumably the sensors were fixed, after about a 1700 dollar bill.

I leased a 2019 Tesla 3 in 2019. I would have purchased it but was concerned about the quality of the car since this was a new model. Loved the car from day one. Drives great. I had a problem in 2020 or 9 mos. in when the driver seat would flatten out every time I got in and out of the car and on two occasions when I was driving the vehicle. Then I could not get into the service center. It was during Covid and I remained patient. It took 3 months to finally get into the service department in Costa Mesa which they fixed the problem. However, a new problem occurred. While my car was serviced my personal belongings we gone through and a bag with expensive equipment was taken from my car. Tesla Management would not comment or cooperate with requests for security data. I documented the theft with a complaint with Costa Mesa Police Department.

Although Tesla is a great car however their service in my opinion is the worst I have ever experienced, I had 4 different cars in the last 30 years. Tesla is the worst. Every time I need a service it takes weeks to reply or fix it, very disappointed. If you require a good service for your car then Tesla is the wrong car for you.

Bought a new Model Y first delivery had touch up paint in the front left fender so I rejected it, 2nd car came with a curbed rim and more touch up paint I wanted to reject this one too, but they said I would lose my deposit if I did. So I accepted it and waited 1 month for a service appointment and then waited 3 weeks for my car to be done and they did not even adjust everything that needed adjustments. Gave me the excuse that is within specs. It is really simple with Tesla you're not a valued customer. Also I believe all their paint has orange peel. Great battery, great car, great tech, but their service is terrible.