Tesla Reviews

Tesla is a nice car. No doubt. But their service sucks. Our car is in the repair shop after an accident for more than a month now. Tesla cannot even give us an approximate date of delivery of parts! No one answers the phone. You cannot talk to anybody. Tesla Parts representative simply emails, "Tesla is non-customer facing" so you have to email me. The number that appears at the bottom of his email goes nowhere other than a few automated options. I am stuck with one parts person who simply keeps emailing me. I cannot even talk to a responsible manager who can listen to our dilemma and find a solution. I hope this review will find its way to someone responsible at Tesla. Based on this experience, I will not consider a second Tesla for our family.

Great car - bad bad bad customer service. Bought the car at Paramus.

Every person was either extremely defensive, or indifferent. Had to deal with 6 or more people, each indifferent or became defensive if challenged. Every person. Not just one or 2 of them. Every. From the test drive person, to the salesperson, through delivery. HOW IS THIS UNNOTICED BY MANAGEMENT? Baffling. They suck at returning calls, getting information accurate, and not one person was consistent with their product or process knowledge. Quite nervous about any problems we may have down the road.

I do feel sorry and sympathize with those who had such bad experience with Tesla Motors. We now have two Tesla cars in the family, 2018 Model 3 and 2016 Model S. We absolutely love them, although sometimes one could feel after all this is a new technology and young car company, and desire some improvements especially in the service and customer support area. It took a while to get used to the simplicity, no more bells and whistles that we used to see in a car, no need to turn engine on and off, just get in, drive, and leave afterwards. :)

Previously owned a Lexus. Tesla needs to learn from them. Almost impossible to contact by phone. No response to multiple emails. Service failed to correct the problem. Complaints and request for call back ignored.

Worst experience from any purchase I did in my entire life. I ordered my vehicle Model 3 last week of Nov. 18, expecting to be delivered before 12/31/18, to take advantage of tax rebate. But very very bad communication, no responses to the emails by representative on timely manner, nobody picks up the phone, delivery schedule already postponed twice, even after confirming the delivery... I regret spending my money and time for this type of service... I don't know how to make Tesla to understand the Customer Service is the most important for people who were purchasing their vehicle without seeing and even without test-driving and Tesla already secured the money for the vehicle... By the time Tesla understand this, it may be late... A great concept but worst execution. I wish I had a better experience.

With 240k miles I can say this is the most reliable car I have ever had. The only issues I had was to do with the door handles but Tesla fixed it for free. Drives as well today the same it drove the first day. Amazing that the car improves with time with software updates. I love it.

Tesla has the worse service. We put a down payment on our car in October. We waited with no word for two months, then finally got a delivery date. Took off from work to be here. Delivery cancelled the night before. Rescheduled for today, took off work again, no car ever delivered. No word, text or e-mail as to its whereabouts. No one answering phones at Customer Service. Guess they don't need our money...

We purchase our S class 1 1/2 years ago and the service center in Burbank has been a nightmare! We have gone there 8-10 times for the same problem AC/Heater not working and for the first 4 times they did nothing, not one thing. Of course spoke with the GM about the issues and he gave the same thing we hear all over, "We are sorry and we will fix the problem, I promise." Lies!!! We took the car back for the same problem another 3 times and the same thing, not fixed. Then they told us to fix the issue they needed to take out the HEPA filter. They did but when we got the car back all kind of odor were coming into the cabin. We took it back and told them to put the HEPA filter back in and the GM said yes. But we still had the odor in the cabin.

Bought Model X in 2016. Ordering to delivery was easy and efficient. Ordered Model X in 2018. It is like a different company, ordering was a fiasco. Random calls from all different dealerships from Nevada to New York (I am in Delaware so Devon closest). Told about available car. Barely used they said. Wouldn’t tell me why returned. Charged $2000 to transport but got lost so didn’t arrive date they told me. Drove 280 miles for nothing. Then sent all paperwork. Waiting three hours for delivery which was, "Here is a key (one key only on a string). Goodbye." Drove 140 miles home. Car is totally unsafe braking and swerving randomly. Wrong speeds, no driver's manual, no radio, rain and wind coming in window.

Mistakes in your order, if you can not fix it on the website, have to wait on the phone on hold for more than 30 minutes to talk to someone, Mistakes in your trade in value, hard to fix even when you send them a picture of their prev email, mistakes in your payment method or amt, again 30 to 45 min waits to call and fix. Mistakes on your delivery date! More calls. Even when you have proof of money transfer to their Wells Fargo account, they have a hard time confirming it. Incompetence and mistakes seem to be the norm. Be ready for a lot of frustration and time spent to get your car. Don’t care attitude is pervasive in their call center in Nevada. If I didn’t love my wife, she wanted the car, I would have canceled my order. Beware.

I enjoyed buying the Model S 2014 and ranked it as a good experience so I naturally came back to buy a 2018 Model S. I have bought several cars thru the years and this was the worse experience. Some facts: If you trade in your car, get quotes that will be different when you go to sign. Make sure you watch fine print. You have to deal with 5 folks during the process. Sales, Sales Support, Delivery Specialist, Delivery coordinator, and finally the dealership to pick up car. None understand the whole picture. You have to be your own Project Manager. If you call them, you will wait 25-35 minutes and you might get hung up on.

I ordered a Tesla model 3 and the user experience has been a nightmare from the start. The website when ordering the car is very vague and it is very difficult to find details such as what features are included on the car. I called up Tesla to find out what features are on the car I ordered and they could not tell me. I finally found out by hunting long enough on the site. Prior to delivery you have to pay for the car however it does not tell you when or how. I called Tesla once again (takes about 1/2 hour to get someone on the phone and they said that within 24 hours of delivery they will send me a contract with the amount and ACH info. I got an email saying the information was online in my account but it wasn't. I called Tesla again (another 1/2 hour wait) and they said there was a technical glitch and they can email the information.

I went to check out the Model S, they have people standing around and don't even bother to offer to help you while you try to figure out the features of the car. I placed an order online for a inventory vehicle, paid a deposit of $2500 for a car that was located in Massachusetts, transportation charge was $1000 on the website. I was told by the owner advisor guy in Raleigh that it is actually $2000. Then I was told because of some tax issue they are moving the car further south at no cost.

I cancelled my order on August 02 2018. Today November 26 2018 I still don't have my deposit of $1000 back. After multiple phone calls I was told that I have to wait. Now when I call they just hang up on me. I DON'T KNOW HOW AND IF I'M GETTING MY MONEY BACK ANYMORE.

The not a way to the future. I bought this heap of crap. It spent more days in the "shop" in 1 month than I used it. I used it a total of 3 days before it had issues then drive 5 miles and more issues. Lemon law for sure. I'll stick to my gas guzzling vehicle that gets me from A to Z. Dangerous POS that Tesla was. I want my kids safe not in Harm's way. Please save yourself. Look at other companies Electric cars first.

We own both model X and model 3 and both are experiencing problems of different kind. We continue to have quality issues with Model X that requires servicing. Very frustrating to set up service appointment, take time from work to drive to service center and then to pick up the car. Worst, the fix only last 5 days and the problem "Surround vehicle display limited" came back. In addition, I was very unfortunate to have been rear ended 2 months ago.

Great car, model 3, love it, but Tesla need to address service immediately. Called Tesla roadside service and found a wait time of 30 minutes to talk to anyone. Fortunately this was for a minor problem. But I am dreading the day when I have a flat tire or the car will not start in a isolated remote location and I have to wait 30 minutes just to register my call for help. Called for parts today for a key fob and got a voice recording to leave my info. Waiting for a callback. This is just to talk to the parts dept at the local dealer. I love the company and how they are disrupting the auto industry with innovations, and totally wish that they succeed. But Tesla please fix your service. This is not the formula for success.

Terrible customer service. I had to wait over 2 hours to pick up my car (I had an appointment) and the rep only had 10 minutes to show me it worked. The hands free system does not work. I can't answer the phone while it is in drive only in Park. The internet in the car doesn't work. I took the car for service and they couldn't fix it either. They actually told me that my car is not equipped with internet and I had to tell them that it does. The service center said they had contacted engineering about all of my issues with the car. I didn't hear from them and after 1 week, I called them to get an update and they just said they haven't heard back from engineering. This type of service is just unacceptable.

I have loved my Tesla S and had planned on getting a new one in 2019 until the events of this weekend. When I went to start my car Sat. morning a warning went up. My 12v battery needed service or replacement. The car would not start. I called emergency roadside service and a recording told wait time was 30 min. After the outrageous wait I was told that someone would contact me in the next 24 - 48 hours! I have been left with NO CAR for the entire weekend. Calling again Monday morning - same wait - I was told to hold while they connect me to Emergency service. Still holding. This is totally unacceptable. TESLA is seriously understaffed and unable to help you in any EMERGENCY.

If we didn't love the car, we would be outraged BUT Kevin ** (our salesperson) and presumably all the Tesla salespeople have misleading sales practices. The car does not even come close to the estimate range of 237 miles (we are lucky to get 200) but the charging time is longer than the 30-45 minutes they claim (not once have we charged the battery for less than 1.5 hours). Had we known this we probably would have opted for the 100D but not at $17,000 more for a measly 60 miles extra. And don't let them coerce you by telling you they only have free supercharging until a certain date, that date will pass and will still be free.

I ordered a Model 3 online, very easy process and I received a screen message that my car could be delivered to my home or a Tesla Store. I live about 20 miles from a showroom that is handling a high volume of deliveries. About 2.5 weeks after my order, I was told I had a car, and it was ready for me to pick up in Fremont where the cars are manufactured. I said I was told I would have the car delivered or I could pick up at a local showroom and I wanted to pick up in Rocklin. My deliver rep said that Rocklin is no longer taking deliveries and that I had to pick up in Fremont otherwise a delivery date was unknown.

I have always liked Tesla and support the concept of clean electric cars. Elon Musk is a visionary and I want to see this brilliant idea succeed. When my wife performed a test drive recently, the local Tesla representative in Salt Lake City touted how they do things differently from other manufacturers. I took that as a positive, but as it turns out from my sister's recent experience, it is the opposite. They are more deceptive than other automakers. When I was visiting my sister in LA at the end of September, after months of deliberation and driving an 18-year-old Lexus, I talked her into ordering the Model 3. While normally she is not impulsive, she went online, designed her new Model 3 and could not wait to get her BRAND NEW CAR.

Inside 14 hours of taking delivery of my Tesla 3 performance package. Got a call from the delivery manager PJ saying I no longer was going to get the car I ordered and had a VIN number for. Also had secured insurance for already paid for. She tells me she is sorry and goes on to offer me a different color than I ordered and a different date or my order will start all over again from CA. So very disappointed in Tesla as a company. How is it even an option for her to offer me a different colored car. It would have been my first ever brand new car. AJ ** | Associate Delivery Manager from Tesla had no answers to why or what had happened to my car. I got a delivery confirmation on Oct 2nd and yet a call from PJ a day later saying that it would not be here, SUPER DISAPPOINTED in PJ and in Tesla.

This is a customer of Tesla model 3 car of Tesla. I Booked car and paid $1000 for booking then $2500 another when everybody got emails to pay another amount and what Configuration to build your own car. I did too and around 20 days before I got a Call from Mr. Rodney ** to me that my car is ready for delivery. "Wire us the money." I said, "Let me go to bank and file the loan paperwork and will wire the money." I filed my loan and it got approved. I put the Nationwide Ins also on the same VIN No. Then my bank needed some proof of title to put their name on it. I made Mr. Rodney a call and he said all of a sudden the car is pulled out from the system and no VIN No. exists of the number provided before. Then he sent me message for another VIN No. ready to get ship to me.

I have ordered a Tesla Model S. In an email they indicated that the delivery date is 9/26. Then on 9/25, they asked whether I am late for picking up the car. They entered the wrong date in the system. They then offer to deliver the car to my home. They promised to call 30 minutes before arrival. They missed the whole time window without any calls. No one in their delivery department reply to my calls or text messages. Then there is no number to call to find out what happened. The company seems to be able to handle the volume of sales or they are just keen to push their product out to make their quarters.

So disappointed in Tesla today. I just cancelled my order for a Model 3 due to dishonest salespeople, poor management, and even poorer logistics. If you are even considering buying a car from Tesla GET EVERYTHING IN WRITING. I was told I would get Free Supercharging... even though I had it in a text message and covered with all of the "recorded phone calls".

Buyer beware!!! Model 3 cars delivered with damages to the bottom of car and when discovered 2.5 weeks later since normal people do not inspect bottom of the car. I found huge long scratches to on passenger side of bottom of car, and ball size dents to metal trim, tears in the rubber and scratches to battery unit. When taken into the support center and showroom in Fremont, they claim nothing can be done as they stated that I could have ran over a very high-speed bump. Please keep in mind that I had about 100 miles to the car, drove it 4 times, and given it is a brand new car, nobody in the right mind would run over high-speed bump at high speed to cause such damage (ball size hole in the metal part???).

Given the shape of the X, there's no way to look over the back and see your exact distance from an object. Unlike the excellent front warning system ("STOP" at 12"), there is none when backing up. Although you will see an object in the large center screen from the camera, there's no way of judging just how close you are. Carefully backing into a charging station, a low pole was visible but only a car 22" to the side registered in the warning system. Carefully backing in, I bumped the low pole and creating a crease in the rear door. The estimated repair cost from Tesla's preferred body shop: $8,300! I had tried to use the AutoPark function to no avail.

Today I took possession of my Model S 100D Tesla at the Fremont location. I was deeply disappointed by the experience. I would expect some decent attention in ensuring I get the attention and customer service for buying a $125K car. I had an appointment at 12:15 PM and the car was not ready. The person who took care of all the paperwork was not well trained or educated to answer my questions. The new car had a minor spot. He promised to buff it but never brought it up before I left. So the minor spot remains on the new car.

I have written to Tesla on at least two occasions and have not received a reply to either communications. I've had similar results in trying to communicate with their store. Calls are not returned. On one occasion when I did get a live person and asked to speak to a manager, I was told that they don't have managers.

My windshield was hit by a rock 3 months ago still no replacement windshield. I was rear ended 2 1/2 months ago still no replacement parts and it sits in the body shop. Tesla has a website that you can log your complaints and get a reply within 48 hours. I logged on several weeks ago and have not heard a word back.

My Tesla S100 one month new - rear camera malfunctioning. Bought this toy for $125K, already had issues with Rear Camera blackout just I was in reverse mode and hit a pole while backing for charging. Pre-delivery issues with paint blemish on door and lower panel misaligned. Took it to Tesla Service Center at Dublin as per appointment for body shop. Tesla provide me a loaner but will not give me estimated time I will get my brand new car back. I called them and was told that it may take one week to one month. WTF.

I had two Model S before, and I was happy with them both. When my Tesla was rear-ended in March, I had to buy another Model S from their in-stock inventory, and it was delivered in May. Immediately after delivery, I found 4 problems with the car. I took the car back to service 3 times in the past 2 months, and the 4 problems still exists:

I don't know who to talk to about the fact that I purchased a new Model 3 Tesla and the day after I brought it home a light came on saying it needed servicing. I took it in and they said it needed windshield washer service and also it was showing miles on the odometer. It was at 0 when I picked it up. It has been two weeks now and my brand new car has been sitting out in the heat. They also disabled my phone app to the car. No word on when I'll get it. I really think I should just get a different new car. The new car smell has probably baked right out of it by now!

Tesla is a great car. I love it more than my Mustang!!! I would kiss Elon Musk if I could. My car is electric but fast and stylish. It makes me feel unique when guys stare at it going down the road. I had one person follow me to the store just to get a photo. It's the most awesome feeling ever. It has lane detection, great sound system and Bluetooth.

Again our X broke down. As solution a S is offered. What I am supposed to do? Leave our fourth child at home? Even after complaining we have to do it with the S. The S does not carry 6 persons! I am so done with Tesla, NEVER again.

My Tesla accelerated while parking and hit a handicap pole. Tesla would not release the black box which contains pertinent information to me nor to the insurance company. My Tesla is still at Amatos, its authorized body shop. This is going to be 4th months in the shop, still waiting for parts. My impression with Tesla is once the buyer takes possession of the car the company would not do anything to help!

There have been two recalls on vehicle and seat rubs against console making an annoying squeak. Even so, this Tesla Model S car is a lot of fun to drive and looks fantastic.

My Tesla is a dream come true! My dog & I recently returned from a cross country road trip. It was such a joy to drive & cost $0 to operate. I felt safer than I ever have. (I have always been anxious pulling into a gas station by myself.) I have no regrets in buying my Tesla and would do it again in a heartbeat.

My wife and I ordered a Tesla Model X a couple months ago. Originally, the expected delivery date wasn’t until May ‘18 but to my surprise I received a call from them in early March saying my car was ready and asked that we pick it up by March 31, which not coincidentally is the last day of their fiscal quarter. From the very first day (mind you this was 1.5 weeks ago) we were having problems with the car from a strange rattling sound emanating from the vehicle and the sound of wind as we drove suggesting the doors weren’t properly screwed on. We obviously were disappointed that we were having problems from the get-go on a brand new very expensive car but it shouldn’t be a surprise given the reviews I’m now reading online and my friend’s own disastrous experience with the Model X (steering problems, inability to turn the vehicle on and gullwing door malfunction to name a few).

I placed a $1,000 deposit on a Tesla Model 3 in 2017. In February of 2018, I cancelled the deposit online. When I received nothing, I emailed Tesla and have traded emails for the last month. The agent is sympathetic, says it will take a while, but still no refund after a month.

We were offered a .99% interest rate and a price reduction of $16,800 off of a vehicle in inventory. So we agreed to it with $30,000 down and were ready to sign. What a deal, right? NO! NOT SO MUCH! After choosing an SUV and putting down $2,500 to secure our Model X P100D we were informed that even with a credit score of 740 and the $30,000 down the company didn’t want to agree to what we had previously decided. They came back with an interest rate of .99% but decided they wanted $60,000 down and were waiving our tax return requirements.

Really!!! I'm no mechanic but that's a lot of money for a ball joint. Tesla seem to be selling a lot of cars but are lacking customer service. Great to drive but make sure you don't take it out of its comfort zone. Won't be buying another one of those in a hurry.

I am in love with my Tesla S after 2-1/2 years. The look, the performance and much more is wonderful, however, there is one software problem they have not been able to fix for the 2-1/2 years. After turning off the car, when you get back in to start, the radio station changes to random things. It needs to be reset very often. It is irritating that they have not yet been able to correct the software problem. Love it, love it, love it, but it would actually fall into the LEMON category in the State of California. It seems to be problematic across the line.

From my first experience driving a Tesla at the Fremont Tesla factory & track, I was totally sold and knew I wanted to buy a Tesla. I spent a great deal of time driving both models (Tesla Model S & Tesla Model X), reading reviews and ultimately trying to decide which one would be the best for me. I was quite worried about the initial reviews of the Model X (not good!) and the Model S of course is one of the most loved cars of all-time.

This car is not made for northern climate. Although I keep my Model S in a heated garage, the windows all fog up within a few minutes of driving in the cold weather. The ventilation system is not capable of clearing the windshield quickly and have to wait 5 to 15 minutes before resuming drive. In addition, as many other owners have expressed, there is no "after sale service". Several calls and emails to the dealership are not returned and when I called and asked to speak to a manager, I was told that they don't have any managers!!! Not surprising there is no service, nobody is minding the store.

I’m 63 and I’ve owned several high end luxury cars in my lifetime. But there is no experience as amazing as my new 2017 Model S. The ride, the build quality, the radio and sound system all are amazing. Charges super fast and the ride is so quiet. I’ve only had it about 6 weeks but not a single problem. Comfortably seats my family of 5. Can’t believe how much I am enjoying this car. The experience from order to delivery is absolutely first class.

In 2016 my Tesla Model S delivered with paint defect (front hood), missing side panel, only the latter was addressed at delivery but the former requires full repainting of hood. Noted in delivery but was asked for accept delivery as-is. During 2017, multiple door seams started coming off from the sides and had to be repaired in the shop. While it was being repaired as part of the first annual service, service center staff damaged front side door leather panel (scratched and cut) and left dried glue on the back body.

Ordered Tesla X and requested all season tires. Salesperson assured that the car will have all season tires. Got the order - did not say all season tires anywhere. Asked again that car will have all season tires - was assured of the same. A week later, salesperson called that they had an existing car with the specs we want for a better deal (it was a demo). Asked again about all season tires. Salesperson said "they could not confirm since car was on train". Got contacted 2-3 weeks later that car arrived. Asked again if the car has all season tires - the delivery center said they did not know (I presume the car was in the delivery center since they wanted us to come pick it up). Asked to please confirm that car has all season tires - 2 days later; got note that the car DOES NOT.

Bought in May 2017 --- in shop for creaky motors, trunk does not open properly, creaks when braking. It was in the shop for all these reasons just a couple of months after purchase. When it came back, the trunk still did not open properly, the creaking lessened to a loud wheeze and then a new problem - the sensors in the doors are not ready for market - they are not smart - just robotic - so if I had something blocking me in spot A today, it resisters spot A as someplace it won't open -- stupid application of what was originally a smart idea. The manual override works but not all the time. The creaky motor and the rest of the experiment that is Model X made me wonder if I had bought a LEMON for all of $125 K. I realized we had when I had my first experience of what is known as "Sudden Unintended Acceleration" as I was slowing to a halt very nonchalantly at a signal.

Bought my Tesla S on September 30th 2017. Have not driven it much since I got it. Had problems installing my charger. So drive it for 300 miles and noticed the passenger front door and back passenger door did not line up. Then the passenger door behind the driver side the door handle stayed in unlock position while in the drive mode. Kept on hearing a grinding noise. Noticed the door handle was popped open. When placed in park, the door just pops open. It happened like this more than once. Then water moisture built up between the two doors. I called service and no one responded until a week past. Then it was too late and drove it to where I bought the car. No service manager or store manager on duty. Dropped off my car and they called me in a day that the car was ready. Not happy with car. Still have to pick it up and inspect it.

Tesla style Navigation for Mustang 2016 – Very cool, intelligent GPS navigation, and big screen for enjoying movie. Much more luxurious than other navigation. Android 6.0 system and use wifi, it looks like a small iPad, but can also calling and navigating and back view. Very nice. Good!

Tesla has the worst customer service I have ever experienced when it comes to cars. The few Tesla stores they have in Atlanta or its suburbs is only about selling their car but little help thereafter. Incompetent roadside service for emergency. The car does not even give the projected miles. It only gives 60 or at best 75 percent of the projected miles.

Purchased the Model X at the end of last year. Was a mistake getting the car, because the autopilot is a hazard to all drivers on the road, not just Tesla drivers. It has swerved in and out of lanes for no reason, slowed down abruptly for no reason, can't drive in a straight path on a straight road which causes car/motion sickness even for the driver, and the damn doors just don't operate properly.

I am disappointed that my 2015 Model S 70D does not stop on its own when it detects front end collision possibility. It just warns you with a dashboard STOP flashing. My Tesla does not have the drive itself option, but I feel this is a small piece of updating that should be standard. I have a 2017 Lexus RX 350 and it does stop on its own when I drive in the garage too close to something in front of it - standard safety feature. Sorry Tesla. Need to catch up.

I leased a Tesla S 60 2 months ago but before I picked it up they added new deal for less, they upgraded to 75 battery and included a glass roof and auto tailgate lift free. So I tried to cancel my order which by law was ok. So I told them to just upgrade to a 75 battery that was already in my care and mechanic said it would take only 5 minutes but Tesla said no. I said that all I want is a battery that is already in car. I emailed 5 big people in Tesla including Elon Musk they never responded and so called and then and they were very rude to me and said no, I AM VERY UNHAPPY so I will leave Tesla ASAP. Tesla needs to treat people much better.

I had Tesla P90D. I totaled it out doing 20 mph. The Battery is completely unprotected. Anything on the road will destroy the battery. They cost $45000.00 for the battery alone. They are complete ** and will not take my calls now. ** TESLA. The world needs to know!!!

$130000 car selling place looking like a used car dealership. Service/delivery/showroom/waiting - all are area in the same shabby tiny area with very limited seating. Limited car parking. Delivered me a model X car with white discolored spots on all four plastic trims over tire. Service manager told me, "would replace them." When took my car there today- they lied. They said, "would polish them." Denied and said, "never said to replace them." I was very upset about that. Then I was told it was known issue and the plastic trims were back-ordered. Agreed to replace them when available. This Tesla Dealership address is 4651 Dyer Blvd, Riviera Beach, FL 33407. All knows this is a high crime dangerous area. Just driving fully charge car to Miami from West Palm Beach (about 75 miles) to attend a wedding reception depleted all the charge and could not drive back home before finding a super charge station 25 miles away in the middle of the night.

I am coming up on a year anniversary with the vehicle. Meaning a year without gas stations. The delight has still not worn off of being inside this machine. You appreciate it more when you are in other vehicles, and then go back to your non existent transmission. The smoothness, the velocity, the quiet operation, all to be missed. As is the entire notion of the car of the future. 17" touch screen will always make you feel like James Bond. Literally. The door handles that greet you when you walk up to it. The fact you can get out of the car and it will park itself for you.

Model X headrest is electric and cannot be adjusted by the user. When seat is back The headrest is at its highest. When seat is forward headrest is that its lowest. I plan to ask Tesla to disconnect the electric. The reason is that passengers in the second row seats are completely blocked in by the headrest practically reaching the ceiling. Very unsatisfactory.

It's worse than you can possibly imagine... I've owned a Tesla for 3 months and was hit going about 2 mph - scratched the front bumper and wheel and tire went flat. My good friend owns an auto body shop and has done my car repairs for 3 cars for 15 years. But, I learned that I have to use "Tesla Approved" and can't use him anymore. Tesla Centinela connected me to DC Autocraft. I asked for an estimate. They said they couldn't, as they had tow charges (tire flat), costs of storage, and other charges. I texted them notifying them that I'd pay for tow if they provided an estimate. They agreed. It's been two weeks, I still don't have an estimate but they're indicating that it would be more than $10,000 to fix - crazy ripoff.

We got the delivery of Model X yesterday. The process from ordering to delivery was quite smooth, they cooperated with us. Good Point: No Bargains means one price for all. Car runs great. When we placed order it we were showed white leather type perforated seats and we chose the same and selected them BUT Discrepancy in the order: upon delivery they mention now it is part of the premium package and also discontinued, which was not inform to us and there wasn't any price adjustment.

Model S - Prior to the purchase - I thought I had done all my homework. But after recently reading and viewing photos of some Tesla vehicles in minor accidents -- I now realize that the car is anything but durable as so many posters unknowingly here refer to it as. Durable means strong and long-lasting. What they don't know is that the chassis is made of Aluminum, which is very light weight compared to Steel, (outdoor painted aluminium will eventually fade) and when your vehicle hits or is hit by something, even a very minor rear-end tap may cause the liftgate, liftgate window, both rear panels and the bumper to crumple into an awesome mess, which is extremely costly to repair.

I have purchased a total of 4 Tesla's (3 Model S and one model X), after the first car the sales support has become a nightmare. They don't give a crap about fixing your problems. Example... one week after we got the Model X the window was leaking. We called them and they gave us a date ONE MONTH later to bring our car. After me talking to the management they finally moved the date.

Tesla is great when you want to purchase a car. They will even roll out the red carpet for you!! But once it is damaged there seems to be no accountability and everyone passes on the buck. Good luck getting any help when you need the help. Our car was damaged in an accident (I fully believe it was a car malfunction versus "driver error" even though they refuse to accept responsibility) and has been in one of their approved auto body shop for over a month and a half for repairs. The auto body shop says they have received 2 parts so far and hasn't started work.

I have a 2015 Model S and have been waiting 6 weeks for Tesla to send the parts to repair the car (which are only number parts). Tesla reports that it will be at lease another 2 weeks. I could have ordered a new car in that period of time. I have read other posts with the same issue. This has really scarred what has been an otherwise good experience.

I had an accident with my Tesla Model S about 2 months ago and to date still have no car. Tesla cannot get parts for it and no one from the corporate office can resolve. Personnel do not even call back and I am still paying a lot of money for a vehicle I cannot use. How would you feel?

The speed gas mileage is not as good as I thought it would be. Other than that I love it. Is good car and drive it everywhere. I would buy it again. Good car that last forever and family can all fit, and have room also. Good gas mileage is the most important. I love a good car that fits my needs to travel. Radio and comfy sitting in the car. WiFi is nice in a car for traveling. DVD player are awesome for the long car trip with a baby and the family. Me and my family travel everywhere all summer. We go to concerts and other long trips, and also always need to get around in the day to shop. Cars are important to the family and doctor's appointment... are important in life.

Absolutely reliable, saves so much money, requires so little upkeep, very quiet, has honestly long since paid for itself. My husband is hardly careful with it but nevertheless we haven't had any issues. Met and even exceeded all expectations. I was worried that it was too different from anything I'd had before and would carry its own set of problems, but other than the expected power trade offs, everything has been smooth sailing. Gorgeous, you feel like an astronaut in a spaceship. Sleek, stylish, unique, draws everyone's attention. You really feel like you're in a whole other world, in the future. As I said before, the money saved has already made the additional cost worth it. When you consider the massive decrease in small particulate matter it's even more worth it.

I had other cars but this one is top of the line. I'm talking omg good. It is quality and I'm talking great. You can tell it gonna last just by the look and feel. This car drives so well. I'm not a get in my car and go fast kinda guy but car makes me feel like I wanna be. I love how it pick up and it so smooth. The sleekness of this car is like future sleek. I'm talking I love how this car is designed in and out. I got it in the exact color I want and like I said inside and out. The price was great for the quality of car. This is you get a great deal and the options are great too. I know you think it like all companies but you really get looked out for here.

Very durable compared to others in its class. Can handle the workload of any job that is thrown at it. Very rarely breaks down. It can handle small jobs and large as easy as pie. Performs significantly better than the competition. No job is too large. Very rarely do you have any technical issues. The final product is of the highest quality for its class. Its appearance is exceptional. It fits in with any setting. Many times you don't even know it is there. Expertly made to blend in well in its surroundings. Excellent value compared to the competition. The price is right on point for what you get elsewhere, but this has more muscle and looks better than the competition.

It was a very positive buying experience. Thus far, the car has held up quite well. Tesla makes a very fast and performance savvy car. It performs better than a BMW or Mercedes. Tesla is known for its quality and unique look. It is unlike any other. You cannot compare it to another brand. I would recommend Tesla, but it's not cheap by any means. Buying experience was good and positive, but this is not a car for the average man. Price tag isn't cheap.

This car was made to last and I haven't had any problems with it since I bought it last year. The car doesn't have engine problems and I feel that in the long run it will actually save me money even though it was an expensive purchase and investment. The car performs so well. I am very pleased with it and many people are jealous of the car and my experience with it. The engine is amazing and the interior of the car is beautiful. I am scared it will eventually get messed up due to wear and tear but I love it.

The best brand for my car. Very efficient and top of the line. I couldn't see myself using anything else. Long lasting product and the durability is the best of its kind. The performance is excellent and I'm glad I chose this product. The best there is out there. It goes very well with what I was looking for and much more. The performance and appearance is very professional and is rich in quality. The product matches the brand and is worth every penny. I could not have asked for anything else. The value is way less than I thought I would have to pay for. It is very affordable and convenient for what I had been looking for all this time.

I own a body shop in Arvada, CO. A repeat customer brought in his 2013 Model S to repair a scrape on his front bumper. We repaired the damage, but when it came to ordering the 3 small parts we needed for the vehicle the service department would not return our calls. They seem to be telling their customers that only their service centers can repair their vehicles and are making it impossible for my business to buy their parts. I know that it is illegal for an insurance company to tell you where to have your car repaired, they call it "steering". Allowing only Tesla repair centers to repair their vehicles is a type of "steering" and is not a good thing for the consumer. It promotes price gouging and is unfair to other businesses.

I find the durability to be wonderful. It's very durable. I have hit it by a mistake and it didn't even scratch. What a wonderful today to have the innovation we have now. Works amazing. You should feel it. How amazing the ride is. Nice, peaceful, smooth. You truly couldn't ask for anything more. Anything!! What a beauty!! Definitely top notch in the looks department. Something that people will look at and be like... "Woah. I want one of those!!" I find the value to be outstanding. Obviously a little on the pricey side. But you pay for what you want!! This to me is absolutely worth it. It's worth your money.

The durability is amazing. It is the best car on the road. It has amazing speeds and very light. Tesla is the car to have. It's super fast and economic pinks and saves for driving. No need for gas because it's electric. Great car for price. The appearance is beautiful. I have a black one. Everyone loves it and it's a great wonderful car. We love the car. Please buy it. It has saved me tons of money by being electric. It's amazing and wonderful and great and wonderful. So very good.

I have had service issues from the day I put down my $2500 deposit. The Newport Beach sales team - 3 different associates at different times - told me one thing reinstalling the plug (any electrician) & corporate told me different (need city permits) & apologized. Then there was a discrepancy about the order & I got a nasty email from a delivery associate. I still bought the car. I went for service a week later because the seat belt cut into me & subsequently realized the radio didn't work. The service guy wouldn't check the antenna light - even though I had an appointment (which he said was scheduled for 4 hours) and said I had to come back. The car is great but there are NO grown ups servicing the company. DO NOT BUY this car in Newport Beach/Costa Mesa CA unless you have the patience of a saint. Their customer service consists of smiling & say no.

I reserved one of their roadsters in May '07 and paid a $50,000 deposit for the privilege. I received reservation number ** with an estimated delivery of June 2008. The base car cost $92,000 and had a 100,000-mile 5-year warranty including the battery. The total price with warranty, options and destination charge was $101,425.