Ship a Car Direct Reviews

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About Ship a Car Direct

Ship a Car Direct is an auto transport broker that sets customers up with one of its pre-screened car carriers and answers any questions clients have about vehicle transportation. The company offers open and enclosed vehicle transport and accommodates any size of vehicle.

Pros
  • Door-to-door shipping
  • No upfront deposit required
  • $500 built-in insurance
Cons
  • No terminal-to-terminal shipping

Ship a Car Direct Reviews

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    How do I know I can trust these reviews about Ship a Car Direct?
    • 4,786,253 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 5 - 35
    Verified purchase
    Rates

    Reviewed June 3, 2025

    Everything went according to plans. I have used Ship Direct multiple times without any problems. In fact I will be using them again in a few months. I use Scott who handles the whole process. 5 star rating.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Richard,

    Thanks for sharing! Glad to hear everything went smoothly with Ship Direct and that Scott took great care of the process. Appreciate the 5-star rating! 🌟

    Verified purchase
    CoveragePricePunctuality & SpeedStaff

    Reviewed May 2, 2025

    I decided to ship my car with SHIPACAR-DIRECT because of the reasonable cost quote I received, the coverages and the guarantees. I was pleasantly surprised by the prompt and professional service I received. I was kept informed of the carrier and the shipping progress throughout. My vehicle was shipped from Chicago, Illinois to Mesa, Arizona within four days.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi William,

    Thanks for your feedback. We're glad to hear the quote, coverage, and service met your expectations. It's great that your car arrived quickly and the process was smooth from start to finish. We appreciate you choosing us!

    Verified purchase
    Staff

    Reviewed April 24, 2025

    Shipping a car is easy with Ship A Car Direct. Though they have a lot of FAQ content and are proactive about sharing information, they're also very responsive to questions. This was my second time shipping a car with Ship A Car. I wouldn't hesitate to use them again.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Alexander,

    Thank you for your continued trust. We're glad to hear our resources and responsiveness made your second experience just as smooth. We’ll be here whenever you need us again—third time’s a charm!

    Verified purchase
    Customer ServiceStaff

    Reviewed April 3, 2025

    Our experience with Ship A Car Direct was excellent. The whole process for shipping our car from the west to east coast was frictionless. The driver was very friendly and the car got to its destination on time and safely. Communication with the office was excellent. Highly recommend!

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Akshay,

    Thanks for sharing your wonderful experience. We're so glad to hear that your coast-to-coast transport went smoothly and that both our team and driver made the process seamless. We truly appreciate the recommendation. Thanks for choosing Ship A Car Direct!

    Verified purchase
    Punctuality & Speed

    Reviewed March 11, 2025

    Shipped my SUV across the country. The process was quick and simple. They were very communicative and provide an app to take photos to ensure no damage upon arrival (there was none). I've used Ship a Car Direct twice and will continue when needed.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Kristie,

    I'm glad to hear your experience with Ship a Car Direct was positive. It’s nice to know you’d continue using our service in the future!

    Thanks for sharing your feedback.

    Verified purchase
    StaffRatesHonesty & Transparency

    Reviewed Feb. 21, 2025

    As a first-time shipper, I was nervous and had many questions-but Ship A Car Direct’s great website and Mike’s support helped. There were no hidden fees or “ransom” at delivery. All 100% honest. The rate was the best of many I checked and the car arrived in perfect shape. Just know it takes a few extra days because the driver is making a loop of drop-offs and pickups.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Ty,

    Thanks for sharing your experience! We're glad Mike and Ship A Car Direct made your first shipment smooth and transparent. It’s great to hear your car arrived safely. Thanks for choosing Ship A Car Direct. We’re here if you need us again! 🚗✨

    Verified purchase
    Scott increased rating by 1 star.
    Customer ServiceTechPriceStaffRatesTimeliness
    After a positive interaction with Ship a Car Direct, Scott increased their star rating on Feb. 24, 2025.

    Updated review: Feb. 24, 2025

    Company listened and responded to my concerns.

    Original Review: Feb. 8, 2025

    I was initially impressed with their service, they came back with a fair quote (not too high, not the lowest) and shielded you away from the noise and was very responsive. I had a clear ask and they accepted. After that it was silence; I reached out multiple times, and no response. Finally I called the emergency line and talked to someone else, where I was told what I wanted was not possible. This was already after 5 days, and instead they gave me a different price (I wouldn’t have accepted initially) and different conditions, and then responded back within ours and put me on the spot. Bad service, bad pricing.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Scott,

    We're sorry to hear about your experience. We've tried calling you to discuss this, but haven't connected. If you'd like to discuss this further and seek a resolution, please call us back at your convenience. We are posting this same response to all the other sites you have copy and pasted your review to.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 18, 2025

    Seamless experience from start to finish. I was kept scrupulously informed every step of the way, and my car was delivered quickly and in exactly the condition in which it departed. Highly recommend this company, and the carrier they used, too.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Boris,

    Thanks for sharing your experience! We're so happy to hear everything went smoothly and that you were well-informed throughout the process. We appreciate your recommendation. :)

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 25, 2024

    I've done a number of car transports over the years. This one was uneventful, which was a real treat. Communications with the broker representative (Matt) was pleasant. The broker was able to engage a responsible carrier that was also pleasant and communicated well. It was a difficult period for scheduling, but timing worked out well with both the broker and carrier being responsive to our needs.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi M,

    Thanks for sharing your experience. We're glad to hear this transport went smoothly. It's great to know that Matt and the carrier provided excellent communication and worked well to meet your needs . Thanks for choosing Ship A Car Direct!

    Verified purchase
    Customer Service

    Reviewed Dec. 18, 2024

    We are using Ship Car Direct service for years, and never were disappointed. Good communications, perfect matching our dates and always the best carriers. Special thanks to David, who assisted us again.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Jacob,

    Thanks for your continued trust in Ship Car Direct! We're so glad to hear we've consistently met your expectations over the years. We'll be sure to pass along your thanks to David for his excellent assistance. We appreciate your support.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Dec. 11, 2024

    I was very pleased with Ship a Car Direct. I was kept informed of my status all along the way. They always responded quickly to any questions I had. My carrier kept me informed of times for pickup and delivery of my car. My car was delivered sooner than I expected. Very happy with my experience.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Jack,

    Thank you for sharing your experience. We're so glad to hear that your car arrived ahead of schedule. Your satisfaction means a lot to us!

    Thank you so much for choosing Ship A Car Direct. ❤️

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 30, 2024

    We shipped a vehicle 3000 miles as we moved across country. We intended to ship before we left, but the pickup date slipped a few days and we moved prior to transport. The broker and driver were responsive and we were able to have the driver pickup keys from our neighbor. Car arrived quickly and in perfect condition.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Jonathan,

    I'm happy to hear that your car arrived quickly and in perfect condition despite the initial delay. Thank you so much for choosing Ship A Car Direct!

    Verified purchase
    Staff

    Reviewed Nov. 25, 2024

    Our experience with Ship a Car Direct was terrific. Matt is a very knowledgeable and experienced professional. He not only provided outstanding service and support, but he also helped us successfully navigate and resolve our unusual circumstances with our vehicle. Great experience and we highly recommend this company for your vehicle transport needs.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Robert,

    Thank you so much for your kind words! We're happy to hear that you have a great experience with Ship A Car Direct especially with Matt who provided you with an exceptional service. Your recommendation means a lot to us!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 31, 2024

    Scott was a pleasure. Made the shipment extremely easy and kept in touch. He answered my questions promptly. The pick up by the driver at UB Trucking went as planned and my son received the car on the day it was promised.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Trudi,

    I'm glad to hear that Scott made your shipment experience smooth and enjoyable! Thanks for sharing your positive experience with Ship A Car Direct.

    Verified purchase
    PriceDelivery & Shipping

    Reviewed Oct. 16, 2024

    Ship A Car Direct was really easy to work with and delivered our car from Denver to Chicago. It was affordable and really convenient. It took about four days and as long as you have a day or two of flexibility, this is the way to go. Saved us from flying out there and then driving for 14 hours to get it to Chicago. Highly recommend.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Jim,

    I'm happy we made the process smooth for you and I appreciate your recommendation. Thanks for choosing Ship A Car Direct!

    Verified purchase
    PriceStaff

    Reviewed Oct. 12, 2024

    Ship a Car Direct provided me excellent service. I have ship cars many times and feel that this company is the best I have worked with. Clear, informative and a fair price. The drivers who drove my car out were amazing. Definitely recommend them to others who need to move cars about the U.S.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi David,

    It’s awesome to hear that you had such a great experience with us. Thank you so much for choosing Ship A Car Direct!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 11, 2024

    This was my first time shipping a car. Trying to understand the process and wade through all the reviews was difficult. Ship A Car Direct seemed to have the best combination of great reviews and honest help on their website. I shipped a car from Texas to Washington state. Everything went great. Good communication from Ship A Car Direct (Lottie). The driver also took great care of the car and was good about communication for both the pickup and drop off.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Patrick,

    I'm happy to hear you had a really positive experience. I'm thrilled that Ship A Car Direct made the process easier for you. Thank you so much!

    Verified purchase
    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed Oct. 8, 2024

    This was the fifth time I shipped a car using Ship A Car Direct. Pickup and delivery were accurately timed, we got notified with plenty of margin. Car arrived as scheduled in excellent condition. Drivers were courteous. Would highly recommend.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Casey,

    Thank you so much for your feedback. We're thrilled to hear that your experience with Ship A Car Direct was consistently positive. It's great to know that the pickup and delivery were timely and that your car arrived in excellent condition.

    We appreciate your recommendation and look forward to assisting you again in the future!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 26, 2024

    Easy. Service was awesome. I booked months in advance and they kept in contact with me the whole time. The carrier was great also. Very thorough in his pre-inspection and took great care in loading and transport. Will use Ship-A-Car again.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi MeriKarol,

    Thanks for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our service and the carrier. We look forward to serving you again.

    Verified purchase
    PriceDelivery & Shipping

    Reviewed Sept. 15, 2024

    Purchased car in Illinois, needed it shipped to Arizona. Did a lot of research and read some of the horror stories, i.e. charge higher when delivered. There was no change to the quoted price when car was delivered. The quote was less than several quotes, but not the lowest. Was very happy with the outcome. Delivery person even pointed out where the armrest inside the driver's door was soiled. Would definitely use again.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Gail,

    I appreciate you for sharing your experience! Happy to hear you were satisfied with the outcome of your car transport. Thanks for choosing Ship A Car Direct and looking forward to serving you again.

    Verified purchase
    Staff

    Reviewed Aug. 20, 2024

    Have used these guys several times, most recently shipping my car from CT to Miami this August. They broker between the customer and the shipping company, vetting the latter. I have found Ship A Car Direct to be very professional and responsive throughout the process. Earlier on I had used a couple of others with less positive results.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi John,

    That’s awesome to hear! I’m glad we've met your expectations. Thanks for taking the time to share your experience with us.

    Verified purchase

    Reviewed Aug. 20, 2024

    Shipped my car Naples Fl to Sandy Spring, Md.. Ship a Car Direct provide professional informative advice and service. Car was picked-up and delivered on time. I would definitely recommend them for shipping a vehicle. Their pricing structure is fair and reasonable.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Friedrich,

    I’m glad to hear you had a positive experience with us.I appreciate you for sharing your recommendation. Thanks for choosing Ship A Car Direct!

    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed July 23, 2024

    It has been a nightmare and I won’t use Ship A Car Direct and its carrier Amen Auto Transportation Inc. ever again. My experience is a big contrast from those positive reviews. In fact, my car is still not usable since the delivery took place three weeks ago. The issue of windshield damage still has not been resolved. I feel that my trust of Ship A Car Direct is being abused. I am surprised the support staff Maricel told me last week that Ship A Car Direct has done all they can do. They are not responsible for my windshield repair. She even suggested that I should go through my insurance to take care of this matter.

    Here are more Details: Lottie told me that the carriers they chose are very selective with good reputation and Amen Auto Transport is no exception. However, it took two weeks for my car to arrive at the destination with large cracks on the windshield. During this period, 24 hr support could never provide a precise schedule resulting in my postponing activities for a few days unnecessary to wait for my car to arrive. The carrier told me at the time of delivery that he would take care of the repair and asked me to deal with him directly instead of reporting it to Ship A Car Direct. Then the following day the carrier texted me and suggested that I used my insurance to pay for the car damage. I was alerted and reported to Ship A Car Direct to handle it.

    I called Lottie and she directed me to Support staff Maricel who was hardly to get hold of. Her updates basically were that the carrier was either not around or had been working with his insurance company. It has been three weeks since my car was delivered, and more than a month since my car was picked up for transport (car picked up on 6/18, delivered on 7/1, and still damage as of now). At this point I still cannot use my car. I guess I am too nice. Now I have lost my tolerance and decided to investigate on my own. It turns out on one hand the carrier told his insurance he would pay from his pocket but on the other hand he told Ship A Car Direct that he is still waiting for the reply from his insurance to pay for it. In fact, his insurance told me that the carrier is not cooperative and hence they cannot follow up further. Apparently the carrier tried to avoid his premium being raised by any claims.

    I cannot believe Ship A Car chose such a carrier without any integrity. More importantly, I cannot believe that is how Ship A Car Direct deals with the customer as they claim they are very reputable with good ratings. I hope this is only my misunderstanding but my car is still not usable, idling in a rental garage, and my nightmare is still ongoing ...

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi M&M,

    Our apologies, this has definitely been a frustrating experience but we will continue to work diligently towards a resolution. You have every right to be upset. Amen Auto did not have any similar incidents prior to this but has been removed from our list as we continue to work with them to get payment for the damage.

    If you do decide to use your own insurance then we will cover your out of pocket deductible per the terms of our Damage Free Guarantee, but we also would prefer that it doesn't come to that, so hang in there.

    Verified purchase
    Customer ServicePrice

    Reviewed July 19, 2024

    I asked for quotes to ship a car from the SF Bay Area Connecticut from several companies. Ship A Car Direct was not only cheaper, but phenomenally more helpful. Someone reached out by phone and answered my questions rather than pressuring me to commit. I was sent links to videos that explained the whole process, including their role compared to the carrier's role. The carrier who took the job was professional and made it easy to find a mutually acceptable location for loading (a huge truck couldn't get on my street).

    The final price was only slightly higher than what Ship A Car Direct has quoted, which I understood was possible. They followed up with me by email to make sure I knew how to contact them during transit and reminded me in another email about how to prepare for delivery and final inspection (which my nephew handled). I would definitely use Ship A Car Direct again.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Deborah,

    I'm happy to hear that your car shipping is smooth from start to finish. Thank you for choosing Ship A Car Direct!

    Verified purchase
    Customer ServiceStaffDelivery & Shipping

    Reviewed July 19, 2024

    From first phone call to delivery, our experience was fantastic. Estimates were clear and accurate from the very beginning. Communication was continuous. Driver at pick up and drop off were knowledgeable and friendly. Our car was picked up and delivered exactly as expected- with care.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Dianne,

    I'm happy that you you had a wonderful experience from start to finish. Thank you for sharing your positive experience!

    Verified purchase
    Customer ServicePrice

    Reviewed July 12, 2024

    Excellent communication and attention to detail. I have dealt with several other carriers that weren’t interested in the details and would quote a low price upfront then increase the price to get it moved. Ship A Car Direct was very honest and upfront. I’ve used them twice and they got both vehicles moved within 48 hours at below their quoted rate.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Ryan,

    I'm glad to hear that we provided you with an excellent service. Thank you for always trusting Ship A Car Direct!

    Verified purchase
    Customer ServiceStaffDelivery & Shipping

    Reviewed July 12, 2024

    I did my research and landed with Ship a Car Direct and was very impressed. Shipped my son’s car from Texas to Utah. Matt’s communication was outstanding as well as the the ultimate carrier, both very professional and patient with my numerous questions. After graduation these guys will be shipping it back to Texas. Note, I shipped a classic car 5 years ago and it was a painful experience so I was bracing for a similar difficult process.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Kevin,

    It's great to hear that you have a positive experience with us. I'm glad that we've exceeded your expectations. Thank you for trusting Ship A Car Direct!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed June 25, 2024

    This is the second time I have shipped my car across the country with Ship a Car Direct and both times were easy and no added stress. Their team is always in communication with you and quickly answers any questions you might have. They are upfront about what to expect and their pricing is super affordable.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Jordann,

    We're thrilled to hear that both times your experience with us were easy and stress-free. We appreciate your continued trust in Ship A Car Direct!

    Verified purchase
    Customer Service

    Reviewed June 4, 2024

    I've used Ship A Car Direct many times and they've never let me down! Excellent communication and customer service and my car has always arrived when promised (sometimes ahead of when promised) and always in the same condition as it departed. Highly recommended!

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Marc,

    It's great to hear that Ship A Car Direct consistently provides you with an excellent service. Thanks for sharing your experience!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 22, 2024

    Very pleased with Ship a Car. Scott was always available and responded quickly in a pleasant way. Had a few bumps in planning that were calmly handled. The actual ship was great, the driver communicated instantly and was exactly on time.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Hi Jeff,

    Thank you for your feedback. We're glad to hear you had a great experience with Ship a Car. We appreciate your trust in us!

    Loading more reviews...

    Ship a Car Direct Company Information

    Company Name:
    Ship a Car Direct
    Year Founded:
    2008
    Formerly Named:
    Safe-Direct Car Shipping
    Address:
    150 Murray St Unit 224
    City:
    Niwot
    State/Province:
    CO
    Postal Code:
    80544
    Country:
    United States
    Website:
    www.shipacardirect.com