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Ship a Car Direct Reviews

4,943,040reviews on ConsumerAffairs are verified
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About Ship a Car Direct

Ship a Car Direct is an auto transport broker that sets customers up with one of its pre-screened car carriers and answers any questions clients have about vehicle transportation. The company offers open and enclosed vehicle transport and accommodates any size of vehicle.

Visit shipacardirect.com
Pros
  • Door-to-door shipping
  • No upfront deposit required
  • $500 built-in insurance
Cons
  • No terminal-to-terminal shipping

Ship a Car Direct Reviews

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    • 4,943,040 reviews on ConsumerAffairs are verified.
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    How do I know I can trust these reviews about Ship a Car Direct?
    • 4,943,040 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 24 Reviews 3230 - 3380
    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 28, 2015

    I was moving from Maryland to Louisiana for my job and I have three vehicles but my wife and I could only get two cars down. I needed to ship the third so I emailed Ship a Car Direct to get a general price range for my transport. Everything was great with the customer service representative. He called me only a few hours after I submitted the request and was very knowledgeable. He was able to explain to me the steps and what he recommended. He told me he would let me know once they had found a carrier and called me back to give me the day, the company, the time and went over some things to me. He asked me some things about the vehicle as far as if there were anything that I had stored in it. I explained to him that I had some bins in the car, in the back and front seats. He did some recommendations for me to either get them out of the vehicle or put them where they wouldn't be seen and we went from there..

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Glad it went great! Thanks for the amazing review!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 28, 2015

    My wife's in the military, and we were moving and I had two cars so I needed a transport company. The reviews on Ship A Car Direct were the best. Their online quote calculator was not really that great because it gives you basically what the cost was. They were a little higher than many other shippers as well but what was important to me was picking up at my house and dropping off where I wanted them at the delivery place, and being on the same truck the whole time. I got daily emails from their customer service representative who kept me informed all the time and answered my questions when I had them.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to keep you in the loop throughout! Thanks for the great review, Mark!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 27, 2015

    I had bought my son, who is in the military, a car up in Rhode Island where I live and I needed to get it down to him in Texas. It's a huge distance and it wasn't worth driving the car down there so I looked in to getting it shipped. I opted for Ship a Car Direct because they had the best ratings on the ConsumerAffairs and Better Business Bureau website. They were a little more expensive but I was going to pay a little more money to make sure everything was done right.

    My case was difficult. I was confused and I had a lot of questions. I've never shipped a car before and I really didn't know how to get it door to door. So, I ended up calling them immediately. Everyone there at Ship a Car was nice, courteous, prompt and were able to answer all my questions. Even the car company that they referred me to was there when he said he was going to be there. Everything went smoothly as it can be. I would definitely recommend them.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Always happy to answer questions about the process! Thanks for the great review, Aime!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 27, 2015

    I was stranded in Manchester, Virginia, and hired another company that gave a runaround for 10 days. Finally my son went online and gave me Ship a Car Direct's number. I called the number, and the next day they picked up my car and took care of it. Ship a Car Direct was terrific. I had a very bad experience with the other company, but Ship a Car Direct was very good. They followed up and told me the process step by step. Even the driver who was coming to pick up the car called me a few hours ahead to let me know when he's going to be there. The car came and there was no problem.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to keep you in the loop throughout! Thanks for the great review, Agnes!

    Verified purchase

    Reviewed Sept. 26, 2015

    I’ve had a very good experience with Ship a Car Direct, and didn’t have any problems. I chose them based on the reviews of other people. I was very surprised at how smooth everything went since we didn’t solidify a shipper until a few days prior to the date in which the car was supposed to be picked up. Apparently, that’s the norm, but my tolerance was much, much lower. However, those individuals did that on a daily basis, and the result was more than what I’d expected. I’d recommend them.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Glad it was a good experience! Thanks for your recommendation, Donald!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 25, 2015

    It has been a very smooth and on time experience. I am extremely happy to receive my car on the promised day and the driver was really very pleasant and helped me tracking the real status. I would recommend it highly.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to hear it was nice and timely for you! Thanks for the high recommendation!

    Verified purchase
    PriceStaff

    Reviewed Sept. 25, 2015

    We had to ship our vehicle across country so I went with Ship a Car. I've used them in the past and I like them. I took advantage of their quote calculator and did it online and got a good price for my transport. Their service was great, from the customer reps to the scheduling of the transport - I didn't have any problems with them. I'm happy with Ship a Car.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to hear that you are happy with us! Thanks for the great review, Kevin!

    Verified purchase

    Reviewed Sept. 24, 2015

    I've had a good experience with Ship a Car Direct. Everything went smoothly, and I'd recommend them.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Thank you for your positive recommendation, Joaquin!

    Verified purchase
    Delivery & Shipping

    Reviewed Sept. 24, 2015

    It was my first time to ship a car across the North America and Ship a Car Direct helped me go through the process very smoothly. I got all the details that I needed, and my car was shipped as scheduled so I'm very happy with my experience.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to hear it went smoothly! Thanks for your positive review!

    Verified purchase
    StaffDelivery & Shipping

    Reviewed Sept. 23, 2015

    I had wonderful business with Ship a Car Direct, because Tom, the representative assured me for best delivery. And you know I got my car before I reach to Nashville, TN without any damage. He followed everyday with me and cleared all my doubt. I would love to recommend this service to all my friends and family.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thank you for the wonderful review, Awnindra! Glad it was quick and safe for you!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 23, 2015

    First as we all know moving is stressful. Moving a car is stressful times ten. Gaby was there for us and made this so easy and painless. The car was picked up on time. The driver was great. He called us multiple times to keep us posted and when we had a last minute change of address for drop he didn't blink. Gaby anticipated our every call and questions with answers before I could call. Just a wonderful experience if there is such a thing when moving. Thank you, thank you thank you. Excellent Service from start to finish!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thank you for the awesome review, Juliana! Happy to keep you in the loop throughout!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 23, 2015

    I've shipped a couple of cars with Ship a Car Direct. One was in March this year and the service and response were good. They would send constant updates about what was going on so I used them a second time in August. I used their quote calculator to get a general price range the first time and I thought they were competitive so I didn't check elsewhere the second time. The person who received my quote request was David and then he quickly handed it off to another lady by the name of Emily. They were always very responsive and if anything wrong was going on, it sounded like they wanted to resolve it quickly. So my experience overall has been positive.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Glad your experiences with us have been positive! Thanks for the great review and the repeat business, Rajesh!

    Staff

    Reviewed Sept. 23, 2015

    My daughter was moving from Florida to Los Angeles. After looking at reviews of different brokers I chose Ship A Car Direct and spoke with Matt. He was very nice and answered all my questions. Within hours he had arranged for Scott Auto Transport to haul my daughter's Jeep. And WOW, the guy who came to pick up the Jeep was so nice and considerate. He took pics of the car before it even went up on the car hauler, marked out any damage that was existing and treated that car like it was his own. I would recommend both companies in a heartbeat.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the amazing recommendation, Angela!

    Verified purchase
    Randall increased rating by 4 stars.
    PriceDelivery & Shipping
    After a positive interaction with Ship a Car Direct, Randall increased their star rating on Oct. 28, 2015.

    Updated review: Oct. 28, 2015

    Resolved.

    Original Review: Sept. 22, 2015

    This transaction was as smooth as it could be with my auto being picked up on-time and delivered when promised. No problems at all and Eric was instrumental in facilitating a fair price and picking a reputable carrier. Kevin took the BMW from Detroit to Portland without a problem. A good company by me.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Thank you for your kind words

    Verified purchase
    Customer Service

    Reviewed Sept. 22, 2015

    I was skeptical from the beginning to choose someone to ship my son's car at state. I searched Better Business Bureau to find out more about the ratings of some of this shipping companies that I was interested in using. I ended up utilizing Better Business Bureau A+ recommendation companies for shipping cars out of state. I select the Ship a Car Direct they referred me to State Line Trucking company. My son car was delivered properly and the guy by the name of Steve gave us excellent customer service and my son was very happy and pleased with State Line Trucking diligent services.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the great review, Cassandra! Glad you and your son are pleased!

    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Sept. 22, 2015

    I was moving across country from Raleigh, North Carolina to Santa Clara, California so I had to ship my car. I checked online and I saw that Ship a Car Direct had really good reviews and there was a very stark contrast between their reviews and lots of other car movers that had really poor reviews, so I decided to go with them since they had the least number of poor reviews. I contacted them directly and they gave me a quote by email. Their quote was way better than the two other quotes I had, which were $400 or $500 more. The whole process with their rep and the delivery was fantastic. The representative was excellent so I was very happy with that.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the fantastic review, Nicolette! We're happy that you're happy!

    Verified purchase
    PriceDelivery & Shipping

    Reviewed Sept. 20, 2015

    Ship A Car Direct gave me a pretty good price, but when it came to the shipping guy and locking in the date, everything was scrambled at the last minute because they had difficulties finding a carrier to take my car. It was stressful to get the shipping schedule of my car because they told me that no one was available on the date that I wanted. So I had to wait an extra date and the available schedule was the day before I was leaving for Florida on a plane. There was a communication issue because Ship A Car Direct wanted to ship my car on the first available date. I thought the first available date that they have mentioned was the date that I wanted my car to be shipped, but it wasn't.

    They ended up charging me extra between $60 and $100, and it was not a door-to-door service. I had to drive my car to a not-too-safe neighborhood in New Jersey because no one wanted to come out to Staten Island to pick it up. So I met with the carrier, they took my car and brought it to my development here in Florida.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for your honest feedback, Melanie. You bring up a really good point for future shippers: it's realistic to have a window of pick-up availability over a few days. Routes, drive times and availability vary from week to week. We can't guarantee one exact date, even if you give lots of notice. Sorry that wasn't clearly explained to you. Glad it all worked out in the end!

    Verified purchase
    Customer ServicePrice

    Reviewed Sept. 19, 2015

    This was a great value for coast to coast car transport. Karen was in constant communication and took great care that all went well. And it did. I did compare them on price and they were best. Highly recommend for car transportation needs.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to keep you in the loop throughout! Thanks, James!

    Verified purchase

    Reviewed Sept. 19, 2015

    I love the experience I had with this company. I would recommend anytime to anyone in need of transport. The service I received from the time I spoke with Matt was superb. I was advice 2-3 days and it only took two days. My car was picked up from NC on Wednesday and deliver on Thursday in which I was advised at time of placing order I will receive Friday.

    Thanks for your vote!
    Verified purchase
    PriceDelivery & Shipping

    Reviewed Sept. 19, 2015

    When we moved to a different state, I had Ship A Car take care of shipping my vehicle and it went very smoothly. Also, the price they offered me was pretty fair. So generally, it was a very good experience with Ship A Car and I'd recommend them.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Glad it was a good experience! Thanks for the great review, Vinod!

    Verified purchase
    Customer ServiceDelivery & Shipping

    Reviewed Sept. 17, 2015

    Ship a Car Direct did a fantastic job moving my vehicle. I used their services because they had great reviews and indeed, I found that they have fantastic customer service and I had no problems with the delivery.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the fantastic review, Ed! Glad it was problem-free!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 16, 2015

    I was most pleased with my experience working with Ship a Car Direct and would have no hesitancy recommending this service to others. I was a novice at this and followed a recommendation to check out transporters through the BBB. I did my homework and eventually called this company. My intake conversation with Stefan was very enlightening. My questions were answered honestly and I made a commitment based on this conversation and the very favorable reviews that I had read.

    There was one problem with the carrier that had accepted my car for transport. They cancelled suddenly and left me in a tailspin.. I called Stefan and he assured me they would look into this latest development. I had several communications with him and within a 24 hour period had another carrier to transport my car. Everything went as to be expected. Good communication with the driver and my car arrived at the stated time and there were no problems. I highly recommend Ship a Car Direct.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thank you for your awesome review, Fran! We're pleased that you are pleased!

    Verified purchase
    Staff

    Reviewed Sept. 16, 2015

    I am a returned customer. Could not express more how much I appreciated Ship a Car Direct. Super professional & excellent service. I will for sure use them again if I have future car transport service. Highly recommend this carrier.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Thank you for the great review and the repeat business!

    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Sept. 16, 2015

    I purchased a classic car through a middle man and I needed to get it shipped from Arizona to where I live in Pennsylvania. I researched for car shipping companies on the web, and Ship a Car Direct seemed to get pretty good feedback overall, so I called them. The guy that I talked to seemed okay to work with. I spoke to the customer service rep multiple times before, during, and after the process, and he was great, too. The online quote calculator made the process a lot easier and I didn't get an endless stream of marketing emails by using it. Overall, I'd recommend Ship a Car Direct.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Glad we stood up to your research! Thanks for your recommendation, Ray!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 15, 2015

    Overall process working with Ship a Car Direct was very easy. Car was picked up on time and delivered as expected. I was very pleased with the customer service interactions. I would use them again for my shipping needs.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the great review, David! Glad it was easy for you!

    Verified purchase
    Customer ServiceStaffDelivery & Shipping

    Reviewed Sept. 15, 2015

    I was overwhelmed at the thought of shipping a car across the country when I first started the project. I was immediately contacted and walked step by step through the entire process. My car was picked up and delivered by a helpful driver, and he kept in contact by phone with me for a convenient meeting place to accept delivery. Thank you Matt for all your help and for making sure I had a reliable driver.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to walk you through each step of the process! Thanks for the great review, Daleen!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 15, 2015

    The service provided by Dale & Ship a Car Direct was outstanding in every way. They are courteous, professional & helpful, with most questions answers before they could be asked. The trucking company that actually transported my Mercedes (SK Trucking) was fantastic, pickup was on time, truck very clean & the driver (Paul) was fantastic. Highly recommend these professionals to anyone & would not hesitate to use them again.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the outstanding review, William! Happy to be helpful!

    Verified purchase
    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 15, 2015

    Everything with Ship a Car Direct was perfect. The car was delivered and they did everything like they said they were gonna do. The carriers were great. We used them two different times. We got different carriers each time and both were excellent. I've already recommended them to friends and they were happy.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks so much for the awesome review, the repeat business, and the referrals, Jason!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 13, 2015

    I needed to ship a vehicle from Texas to my parents in Connecticut, and saw that Ship a Car Direct had good reviews. I used their online quote calculator and it helped me narrow down to see what values were good. The customer service rep coordinated a ship-out that was better for us at no extra cost. He was very good and always timely in returning my calls. They asked about my requirements to ship and worked around it. They were flexible, and I knew that they were looking out for what I needed versus trying to get something done just to make more money.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to be accommodating! Thanks for the great review, Mary Ann!

    Verified purchase
    PricePunctuality & SpeedDelivery & Shipping

    Reviewed Sept. 12, 2015

    I was most concerned about shipping my car to Scottsdale to my nephew as it only had 26,000 miles on it and had never spent a night outside the garage. Karen put me at ease and the entire went very smooth. She guided me thru the entire process making sure I saw all the videos and took pictures. The car arrived on time and in great condition - just a few more bugs and dirt than it left with. This was cheaper than driving to Phoenix and flying home. I would highly recommend.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Glad to put you at ease! Thanks for the great recommendation, Tommi!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 12, 2015

    Because of a work transfer, I did some research online, read a couple of forums and found that the feedback for Ship a Car Direct was good. Somebody from the company got in touch with me afterwards and helped me with the pricing. Their CS reps were also nice. I was on a very short schedule and they helped me out with that.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the great review, Mathew! Happy to be helpful!

    Verified purchase
    PriceStaff

    Reviewed Sept. 12, 2015

    We needed to ship a BMW as my son was going to college. We heard Ship a Car Direct from one of my friends. Their price was very reasonable, and the sales rep we dealt with was the most wonderful guy I ever talked to. I have recommended it to my nephew, who is already moving two of his cars this week through the same sales rep we had.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the great review and for the referral, Eric!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 12, 2015

    A friend of mine left me a car and I don't want to drive it back, so I decided to ship it. I used Ship a Car Direct because they got the highest satisfaction rate from the customers. I looked at reviews and everybody say Ship a Car Direct is good, so I called them. An agent from Ship a Car Direct gave me a quote, which I compared to other companies and I found their price is lower but their service is a little bit high. They provide a first class and the fastest service, so I'm very satisfied on that. We’ll definitely recommend them to my friends. But the only comment that I have is that the customer service should be a little bit friendly. I want to be treated like a friend and not just another customer that you get the money from and put into the business.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks so much for your great positive feedback!

    Verified purchase
    PriceStaff

    Reviewed Sept. 11, 2015

    Ship a Car Direct had positive reviews, and the price they gave me was fair. The rep who scheduled everything for me was very good. I would recommend them.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Thank you for your five star feedback, Clark!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 11, 2015

    Excellent service. The car deliver as promised, car in great condition. If anyone need to have your car ship, I totally recommend Car Direct company. If you are in California please call Tom @ **. Tom service was better than I expected. If you need your car transport to anywhere, Tom is the person that you need.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for your excellent review, Ly! Happy to deliver as promised!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 11, 2015

    This is first time I ever planned to ship my car. That too I had to ship it across the US from Oregon to Georgia. I have my concerns and did lot of research on internet. At last I found great many positive reviews on Ship A Car Direct, I saw every video of its owner, at **. I found him very honest and direct. I chose this carrier and I worked with Stefan. Immediately he sent me a message saying 'Oh Boy' and described how they maintain good ones and so on. I gave one week time to schedule my car shipping, he said that is more than enough. One week passed, no response no updates. My relocation date is fast approaching.

    Just one day before I have to leave Oregon, I called Stefan again. This time his tone is totally different (probably he thought I was hooked and no way I can escape), he wants me to pay more money to ship my car in agreed dates. He gave the reason he can't find drivers. I asked him if he can check with other companies. He said very satirically that I can also pay $500.00 to get the list of all drivers and carriers and that is what everyone do. (What the heck, why do I care how they get the drivers and carrier information?) Next minute he said 'You know what I am canceling your order, go with another.' (What? Why did he waste my time? Doesn't customer time have no value at all? He should have told me in the beginning. I have no words to say.) He just put down the phone.

    Immediately I started calling next one on my list Amerifreight (Actually I thought of going with this first.. but). Graham from Amerifreight told me that he will find in an hour and call me back. He immediately responded within 10 minutes. I got my car very sound and safe in time. Now I am happy with that. I learnt my lesson. That too a worst experience in customer care in such a competitive field.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Our apologies, I spoke with Stefan and it sounds like most of this was a miscommunication or misunderstanding. As Stefan was explaining the process and how our refined list of carriers gives us 75% less options, so can sometimes require a bit of patience, Mr. Atkuru kept saying "I will find someone else" and Stefan, knowing that we all use the same site to communicate and that having multiple listings with different brokers can do more harm than good was simply trying to get out of the way and not cause that issue for the customer by saying he would cancel ours. we don't charge any fees until we have you assigned, so there is never any 'hooking' to speak of. Our apologies for the misunderstanding.

    Resolved outside ConsumerAffairs
    Verified purchase
    StaffDelivery & Shipping

    Reviewed Sept. 10, 2015

    Successfully shipped my car to Colorado from RI with assistance from Karen. Good service. Helpful people. I highly recommend Ship a Car Direct for their professionalism and attention to detail. When a problem developed because my son was going to be out of town when car was scheduled to arrive, Karen contacted carrier and had car delivered the following day.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to help troubleshoot, Ronald! Thanks for your positive review!

    Verified purchase
    Customer ServiceStaffDelivery & Shipping

    Reviewed Sept. 10, 2015

    Look no further if you are looking for a hassle free, timely, professional company to ship your car. They came to my rescue when another company cancelled my order on the day of pick up. Ship a Car Direct was able to find a carrier for me on the same day I called them and my MDX was picked up within 2 days in CT and delivered to TX in 4 days. No scratches or damage to the car. Driver was very polite and responsive. I wouldn't think twice if I have to ever ship another car out of state. Ship a Car Direct is the best. You get what you pay for!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to keep it hassle-free, Radhika! Thanks for your great review!

    Verified purchase
    Price

    Reviewed Sept. 10, 2015

    I looked up on the BBB and saw that Ship a Car Direct had good ratings. I shipped my vehicle because I was moving. I used the online quote calculator which gave me a pretty fair quote. Everything about the service was wonderful.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the wonderful review, Tiffany!

    Verified purchase
    Staff

    Reviewed Sept. 10, 2015

    I am extremely happy with Ship a Car Direct. Emily is very professional. She kept me informed through out the process. The transport company they found me was equally impressive! It is rare to get this type of service, that is why I felt that I needed to write this review. I would certainly use them again.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to keep you informed throughout! Thanks for your positive review, Tom!

    Verified purchase

    Reviewed Sept. 10, 2015

    As a student, I was looking for a company that would take my car from FL-CA and Ship a Car Direct was the perfect choice! Since the beginning they explained with detail the process and followed up with everything to make sure everything was in order. I received my car in perfect conditions and I felt very safe picking it up, and sending it with Ship a Car Direct. I totally recommend them!

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to explain the whole process! Thanks for the great recommendation, Maria!

    Verified purchase
    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Sept. 10, 2015

    I called around and Ship a Car Direct was the most responsive when I needed to ship a car for a move after I got a new position. I went to their website to get the shipping cost and I thought it was a fair quote. The customer rep who scheduled the transport was very good too.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to be helpful! Thanks for the great review, Michael!

    Verified purchase
    PricePunctuality & SpeedDelivery & Shipping

    Reviewed Sept. 9, 2015

    I would definitely recommend Ship a Car Direct to a friend. From the moment I contacted them, they scheduled the pick-up date within a couple of days and then they delivered the vehicle on time. They said that it will be four to five days before I receive it, but they have shipped it out in four and the way that they delivered it was very fine. The price they gave was very competitive.

    Thanks for your vote!
    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the great review, Kalyan! Glad to keep it timely for you!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 9, 2015

    Karen was awesome, she got me set up right away, had great communication skills and serviced the order like a pro. Car was picked up the next day and delivered 3 days later. Best experience I could've asked for and would highly recommend to anyone!

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    Response from Ship a Car Direct

    Thanks so much for the awesome review, Josh!

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    PriceStaff

    Reviewed Sept. 9, 2015

    I was living across the country, and when I searched online and there were positive comments related to Ship a Car Direct. The price I paid for was fine and it was comparable to everyone else. I, however, had to get in touch with someone else as the rep who originally scheduled me messed up the situation. But, in the long run, it was fine.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for your feedback, Polly! Glad to hear it was fine in the long run!

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    PriceStaffDelivery & Shipping

    Reviewed Sept. 8, 2015

    My sister recently shipped a car from New York to Texas and had a bad experience. So when I bought a car in Texas and had to have it shipped to San Diego, I did some research. The reviews for Ship a Car Direct were very good. I knew they were a little bit more expensive but they were still in the ballpark of what I thought was reasonable. They did a good job.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for your positive review, Alex! Glad we stood up to your research!

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    Price

    Reviewed Sept. 8, 2015

    We needed to ship our vehicle because we had a younger family member that was moving out west and I wanted him to not be alone on the drive. So he flew out and we shipped the car to meet him there. I chose Ship a Car Direct because I was very impressed with their website and they had some really terrific videos that included a Q&A or Frequently Asked Questions section. They did it in a very short, concise one or two-minute videos, and they were very well-done. I had a pretty good confidence that everything would work out all right because of these videos. Also, the quote that they gave me was very competitive and slightly less than most companies have. Overall I'd recommend Ship a Car Direct.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Glad you liked our website! Thanks for the great review, Lou!

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    Punctuality & SpeedStaff

    Reviewed Sept. 8, 2015

    Matt and the folks at Ship a Car Direct were amazing. They walked me through every step from beginning to end. I received my car in great shape and it arrived on time. I highly recommend using this company, they're pretty great! If I ever need to ship another car I will definitely give Matt a call!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for your amazing recommendation, Kristine! Happy to walk you through the whole process!

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    PriceStaffDelivery & Shipping

    Reviewed Sept. 7, 2015

    I was shipping my car to my son, and it was the first time I ever did it, so I picked the one with the best reviews. The customer reps were very good, and the quote I got was fine. Overall, the level of service Ship a Car Direct provided was excellent.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thank you for the positive review, Christopher!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 7, 2015

    I had doubts about moving my car from Grapevine, TX to Dayton, OH. I had heard stories of damage, dirt, delays, etc. But after I contacted Ship A Car Direct, I knew my choice was a good one. Tom walked me thru the process, from setting a date for pickup to drop off. The company that moved my car came highly recommended. The driver was prompt and courteous, and answered my questions about loading my car and travel time. The car was dropped off in Dayton on time and in perfect condition. I have Tom to thank for making the auto transport smooth and on my end, effortless. This company knew what I wanted, how I felt about the transport of my car, and questions I would have in the future. Can't say enough good things about Ship A Car. If you ever need to move a car, call them first.

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    Response from Ship a Car Direct

    Happy to keep your transport smooth for you, Joe! Thanks for your positive review!

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    Customer ServicePriceStaff

    Reviewed Sept. 7, 2015

    I was moving for a job and had to pay for the expenses on my own that’s why I researched online. I googled the top ten companies and Ship a Car Direct came up number two or three. I read most of the reviews that the customers gave and checked the Better Business Bureau. I called and spoke to their customer service rep, Angela, and I liked her. She had a positive attitude, was upfront and honest about the cost and how long it would take. She knew what she was doing and was very confident. I believe in people who have good customer service skills so I stuck with her and got a quote. It was a fair price. She scheduled the transport the whole way through. The carrier that was chosen contacted me two days prior to the day they were picking up and he's proactive. I was still in Colorado and he texted me when he got to Tennessee, and met with my dad. Everything went smoothly.

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    Response from Ship a Car Direct

    Glad it was smooth for you! Thanks for the great review, Suzanne!

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    Reviewed Sept. 7, 2015

    Ship a Car Direct was good, and I would recommend it.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for your recommendation, Austin!

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    Punctuality & Speed

    Reviewed Sept. 6, 2015

    My classic Mustang was delivered quickly and without damage. The process was smooth and easy. I will use Ship A Car Direct for any future vehicle moves and would recommend this company to friends and family. Tom assisted me through the process and answered all my questions in a timely manner. Overall great experience.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to keep it smooth and easy for you! Thanks for your review, Kristen!

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    PriceStaff

    Reviewed Sept. 6, 2015

    I moved from California to Massachusetts, and I got help from Ship a Car Direct for my car. My mom was the one who set it up and she was happy with it mostly because of their price. Their reps were all good.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to be helpful! Thanks for the great review!

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    Customer ServiceStaff

    Reviewed Sept. 5, 2015

    The gentleman I was speaking to who coordinated everything was very responsive and did a good job. However, once Ship a Car found a carrier, the communication got a little lackluster with the carrier. It's really nothing to complain about as it's just something I noticed. Everything was great with Ship a Car Direct, but the carrier they sourced could have done better in the communication department.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thank you for the positive review, Robert! Glad your Ship a Car Direct representative was responsive!

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 5, 2015

    Stefan was awesome with getting my car shipped at an affordable price and educated me on the entire process. He kept in contact with me the entire time. Superb customer service. I would recommend Ship a Car Direct to anyone who needs to ship their vehicle. I did a ton of research and talked to 10 other companies because I wanted to make sure that I would get great service. Other companies appeared to be too expensive or very low (which I've read that some people were scammed by these other companies).

    Ship a Car Direct has an A+ by the Better Business Bureau. Ship a Car Direct also has videos as well that would explain the entire process. I felt safe and comfortable with having my car in their hands. People, do your research on auto shipping brokers. I did mine and got superb results. The next time I ship a car, this company will definitely get my business. My car was shipped from San Diego, CA to Roseville, MI. My car was picked up on time and shipped on time without any damages.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the awesome recommendation, Marko! Glad we stood up to your research!

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    Delivery & Shipping

    Reviewed Sept. 5, 2015

    I had shipped my car from Georgia to California, but had very little time on hand. I could not wait for 3 - 5 days for a pickup. Karen was absolutely fantastic and helped me find out a carrier who could pick up my car in 2 days and specifically mentioned that they were one of their favorite carriers and I could see the reason why. The carrier was absolutely fantastic with regular updates on his whereabouts and the car was delivered in pristine condition. Absolutely no extra dents/scratches. 10/10 for Karen and highly recommend Ship A Car Direct.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the fantastic recommendation, Pushkar! Glad to find you a great match!

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    Customer ServicePrice

    Reviewed Sept. 5, 2015

    The reviews that Ship a Car Direct had at a forum made me choose them. The free quote I got, however, was a little expensive than others but I went with them anyway because of the reviews. Their customer service was good too.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Glad to hear our service matched our reviews! Thanks for your feedback, Aditya!

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    Punctuality & SpeedStaff

    Reviewed Sept. 5, 2015

    Received great service. The vehicle was picked up and delivered in the time frame that I wanted. Thanks Kay.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to keep it timely! Thanks for your great review, Krishna!

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    Punctuality & Speed

    Reviewed Sept. 4, 2015

    Karen and Ship a Car took very good care of us and our car. Once they connected us with our carrier, we set a date for pickup. There was a little bit of difficulty getting the actual pickup time set, but after that it was smooth sailing. Our car showed up 7 days later (going from NY to LA) and drop off was smooth and the car was in perfect condition. All around a great experience.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Glad it was all around great! Thanks for your review, Henry!

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    Customer ServicePriceStaff

    Reviewed Sept. 4, 2015

    We were being moved by the military, but they weren’t moving our vehicle for us so we searched for car transport companies. We saw Ship a Car Direct, and we thought their reviews looked good and they did the double warranty so we decided to go with them. We used their online quote calculator and the given quote was right at the same amount as everybody else. Their customer service rep did an excellent work and I would recommend them.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the excellent review, Kristin!

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    PriceDelivery & Shipping

    Reviewed Sept. 4, 2015

    I'm in the military and I needed to ship my car for a move. I looked online and saw that Ship a Car Direct had the best reviews. I had shipped my vehicle before and I paid a few hundred dollars more, but with Ship a Car Direct, the cost came in lower and the service turned out good.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for your positive review, John!

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    Punctuality & Speed

    Reviewed Sept. 3, 2015

    I received excellent service from Stefan at Ship a Car Direct and AG Auto Transport Inc. I contacted Ship a Car Direct after extensive research for auto transports. I mean really extensive - I read forums, review sites, and anything I could find on the internet about transports. So after all the research, one name kept appearing at the top of most lists and that was Ship a Car Direct. A few days before I went to look at the car in Seattle, I contacted Ship a Car Direct and they answered all my questions and concerns. I flew to Seattle, WA to look at the car and bought it on a Tuesday. I did a little more research on Wednesday and finally contracted with Ship a Car Direct on Thursday. They picked the car up on Saturday and three days later, it arrived in Houston safe and sound, just as good as it looked a week before.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Glad we stood up to your research! Thanks for the great review, John!

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    Staff

    Reviewed Sept. 3, 2015

    I used Ship a Car Direct because I moved to another state. When I called their agent who I had a good interaction with, I got a free quote which was a little bit above average but I'm happy with my experience.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thank you for your positive feedback, Zhiwei!

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    Price

    Reviewed Sept. 2, 2015

    We needed to ship a car from our home here in Reading, Massachusetts to my son who now lives in St. Louis. We used Ship A Car Direct's online quote calculator to get an idea of the cost and the price seemed fair. At first, we found others with prices that were a little lower and some were more. So my best guess was that Ship a Car was a pretty good outfit to deal with. Things worked out well in the end and we were happy with them.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Glad it went well! Thanks for your positive review, Lawrence!

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    PriceDelivery & Shipping

    Reviewed Sept. 2, 2015

    My experience with Ship a Car has been excellent. They are very communicative, have fair prices and are very helpful even after the shipment is done.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to be helpful throughout! Thanks, Arpit!

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    Price

    Reviewed Sept. 1, 2015

    I had used Ship a Car before, about two years ago when I moved to another place. I used their service to ship my vehicle and had a great experience, that is why I went back to them to ship a van to my brother. They gave me a very fair quote especially for how high their quality of service is.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the great review and the repeat business, Corby!

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    Customer ServiceStaffDelivery & Shipping

    Reviewed Sept. 1, 2015

    Don't be fooled by the great reviews. This company is incredibly frustrating to deal with. I placed my order on a Monday for a Friday pickup, but was fine with a Saturday or Sunday pick up as well. On Thursday, I received an email from my rep, Gaby, saying she hoped to have a carrier by Friday and would keep me posted. Well, I didn't hear from her all weekend. So, of course Monday I call, looking for an update. She basically told me I should go with a larger carrier like Montway but to give her a few hours to work on it. I never heard back.

    So, I called before they closed and spoke with a different rep who told me my job wasn't big enough, drop off/pick up points weren't easy enough, truckers are looking for big dollar jobs that are easy. Despite them offering "door-to-door service", I said I would be willing to drop off/pick up where it's convenient for the driver. She said she would have Gaby call me back first thing Tuesday morning, she would mark it as urgent.

    Well come 10 am, I never heard from Gaby. When I tried to call, instead of going to voicemail, she just hung up on me. Every time I called back, it went straight to voicemail. I asked to speak with someone else, they told me they can't help me and sent me to Gaby's voicemail. I was planning on shipping from PA to CO, I never haggled with the price, I was fine with the $1,000 price. I honestly would have been fine paying more if that meant the car would actually get shipped. I felt like these guys were really put out by the fact that I needed my car shipped.

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    Ship a Car Direct
    Response from Ship a Car Direct

    As always, my sincere apologies, Kim. I have spoken with Gaby as well as Jason and Karen, who were the other reps you spoke with, according to our phone records, just to verify what was actually said and to clarify the details of the order. In the interest of helping future customers, please allow me to attempt to translate what was being communicated. Yes the move was PA to CO, which sounds simple enough, but the pick up city was actually Wilkes-Barre PA, which is slightly off route for a PA to CO move when you consider that most of the traffic along that route is coming out of Philly and going into Denver and therefore traveling along I-70. Now, Wilkes-Barre is not that far off the NYC to CO route which would be traveling along I-80, BUT - what my reps were trying to explain is that - car carriers can find enough freight in those major areas to fill their trucks, and that makes getting them to go out to a city like Wilkes-Barre for one vehicle a little bit more tough. It doesn't mean it won't happen, it just requires more patience. Add to that the fact that we really do use only the top 25% of carriers (which is why I assume Kim wanted us to find her a carrier for her 1975 Corvette) and you can see why we were unable to hit her 3 day window with only 3 days notice. That is what Gaby was trying to suggest when she mentioned going with a 'larger' company; she simple meant trying a company that didn't screen out carriers as rigorously as we do, simply to give you more options. I'm sorry that we couldn't find one of our pre-screened carriers that was coming through Wilkes-Barre with an open spot on it's way to Denver during that weekend that you were hoping for, and also apologize that my team's attempts to fully explain the situation to you fell short. I hope you successfully completed your move and that your Corvette is now safely in Denver.

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    PriceStaff

    Reviewed Sept. 1, 2015

    I couldn't be happier with my experience with Ship a Car Direct. I got a good quote through them and their representative was great. I'd recommend them.

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    Ship a Car Direct
    Response from Ship a Car Direct

    We're happy that you're happy! Thanks for the positive review, David!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 1, 2015

    Absolutely use this again from time to time. Quick and responded from person took in my order requested as well as driver. Please call Tom at ** if you need service. Tom is excellent, very hands on.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for your excellent review, Ly! Happy to be hands on!

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    Customer ServicePriceStaff

    Reviewed Aug. 31, 2015

    My sister had used Ship a Car Direct previously and had a good experience with them so I used them as well when I was moving. The price they offered was good and their customer service rep was very nice and helpful. I will recommend them to a friend.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to have your recommendation! Thanks, Shanese!

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    Customer ServiceStaff

    Reviewed Aug. 31, 2015

    I was getting separated from the Air Force and my wife was deployed. We have two vehicles and the military would only allow me one to pay for. So I had no choice but to move it because I got a 2014 Camaro that I really, really like. I chose Ship a Car to move the car after doing about three weeks worth of research. I was going through the reviews for other companies and they had a lot of negative responses which had no replies. The thing that really caught me with Ship a Car is that every time they have a negative response, they reply. It was nice. "We have no contact." Then he comes back to them. "Hey you know, my bad. Here's my personal number. Call me." So it was Tom responding to everything on there.

    I sent in a request. They took about three to four days to get back with me which wasn't a big deal. But it worked out great. My driver was amazing. I also took advantage of the online quote calculator and Tom said that the location is not a very common location. I was going from Utah to Alabama and he said, "That's not our main shipping rout," and that there's a good chance it'll go up. But when he found somebody that took the bid, he took it for what it was. I've shared their link on all my social media accounts and told my story there. If I have to do it again, I'll definitely give Tom a call without hesitation this time.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for your amazing review, Travis! Glad to hear our reviews helped you choose our service!

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    Price

    Reviewed Aug. 30, 2015

    Ship a Car Direct gave me a fair quote. The only one thing that I have a problem with is the online $30 rebate. I went into it two or three times and the website never picked it up so I never got it back. That was very disappointing but other than that the move was great. It was pretty accurate as to what they had suggested it would be, so I was happy with that. I would recommend it to a friend.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Glad to hear the move was great! Thanks for your review, Robert!

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    Customer ServiceDelivery & Shipping

    Reviewed Aug. 30, 2015

    I shipped a car from Charleston, South Carolina to Las Cruces, New Mexico through Ship a Car Direct and they had very good customer service.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thank you for your positive review, Gilbert!

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    Customer ServicePriceStaff

    Reviewed Aug. 29, 2015

    I chose Ship a Car Direct to ship my Honda from Georgia to California because of their ratings. It was expensive but I felt confident that my car would get here in one piece so I was willing to go with it. I also appreciated Steven's service. He followed up through text and email and let me know that he'd help me if I need anything. He was really great.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the great review, Zena! Glad your rep keep you well-informed throughout!

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    Customer ServicePrice

    Reviewed Aug. 29, 2015

    I had done some research. Someone else had used Ship a Car Direct and they had good luck with them so I used them too. They gave a fair price and customer service was very good. I'd recommend them.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for your positive review, Gary!

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    StaffDelivery & Shipping

    Reviewed Aug. 29, 2015

    Excellent service. Accommodated our needs. Made the shipment easy. Responsible people to deal with. Will use again.

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    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 28, 2015

    I didn't have the best experience with this company. Its really got to be hit or miss with their sales people. After reading reviews on multiple sites on multiple companies, I settled on using Ship a Car Direct because they had mostly positive reviews and the negatives were not severe. Well, first off, their communication is really poor. I got their auto emails only. The sales guy I apparently had never picked up the "direct" phone number I was given and never responded back to his "direct" email address. I had a tight turnaround, but in a two-week lead, I expect you to find someone on my cross country route. There are many ways to go to NY from LA... it shouldn't be that hard. Well, I guess it was.

    A day before the last day I could ship my car (last step in the process of moving... I had a 6 am flight the next day and all stuff packed and shipped already), I DON'T get a phone call, but an email saying that someone was scheduled to pick up my car... really? Thankfully I saw it and was ready for the phone call from the truck "within the next 4 hours" according to the email. NOPE! He called 30 minutes later... "I'm here." Again, luckily I was ready for it. But, rewind, this was last minute so while I'm dealing with this scheduled pick up, I'm also dealing with multiple other calls to cancel my order I had to make with other companies since Ship a Car Direct had no clue how to pick up a phone. And the best part is they all use the same system! And the even better part is... my car was listed for $300 less on the dispatch page than Ship a Car Direct was charging me (see how they make money...). Hence why my car was being picked up last minute.

    Well, my car was picked up by a no-name car company and I just prayed it would be in one piece when it got to NY. Even more fun. It wasn't in one piece and it was late by 5 days. Luckily I settled with the company on the damages. NOT Ship a Car Direct... with the actual car company. In the process, still no communication from the apparent "real" salesperson I had and no follow up on the delivery of my damaged car. Overall, it got there after damages were incurred. Five days late... on a different truck but it got there. I would never recommend this company nor will I ever use this company again. There are a few other broker companies out there (hint.. they all use the same dispatch center to post their customers cars. SHOP AROUND! Be smarter than I was) and they're probably better than this one. Next time I'll just drive like I've done in the past... such less stress.

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    Ship a Car Direct
    Response from Ship a Car Direct

    My apologies, as always. I have authorized a full refund and spoken with the salesperson.

    Just to clear up some inaccuracies - Michelle was only charged $25 for our services. The listing site we use is not available to the public, so any story about "$300 less" came via a competitor to her and was inaccurate (but our normal fee is normally $225).

    You should definitely shop around, but in the end you need to pick onle ONE company. the entire hold up here was due to the multiple brokerage listings (honest mistake - lots of people make it, lots of info on our site and blog as to why).

    I'm glad to hear that the carrier we used took care of the damage, that's what they're supposed to do. we only pay when they do damage and DON'T take care of it.

    Again, our apologies, you have been refunded your service fee paid to us.

    Verified purchase
    Delivery & Shipping

    Reviewed Aug. 28, 2015

    97 Honda Civic from Houston to Portland. Tom delivered on his promises and was courteous, attentive, and thorough. If I need to ship a car again, I won't bother looking anywhere else.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the great review, Mike! Happy to deliver as promised!

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    Customer ServicePriceStaff

    Reviewed Aug. 28, 2015

    I was going out of state and needed to ship my vehicle. I used their online quote calculator and it was a fair price. The customer service rep was good!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thank you for the positive feedback, Lakshmin!

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    StaffDelivery & Shipping

    Reviewed Aug. 28, 2015

    The delivery was smooth. The contact person, Karen, was very nice and responsive. The driver was also responsive. I felt comfortable in having them take care of my car shipping. Thanks!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Glad it was smooth! Thanks for the great review, Chad!

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    Delivery & Shipping

    Reviewed Aug. 28, 2015

    It took only two days for shipping my car to CA from WA state. The service is the best and all of their promises had been kept! If you like a hassle free for shipping your cars, I'd recommend to choose Ship A Car Direct! They also allow you putting "your junk stuff" in a trunk without any additional fee as long as it's under 100 lbs.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to be hassle-free! Thanks, Angela!

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    PriceStaff

    Reviewed Aug. 28, 2015

    I went with Ship a Car Direct when my daughter moved from Chicago to Seattle since they have good reviews. I took advantage of the online quote calculator which gave a fair price. Our interactions with their rep were also good.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks so much for your positive review, Nathan!

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    Staff

    Reviewed Aug. 27, 2015

    Shipped a 2004 Acura MDX in mint condition and a 2015 Nissan Rogue (Ten Days Old) from Detroit to Las Vegas. Trip took five days as promised and the cars arrived exactly as picked up except for the dead bugs and dirt from the open travel. Found a great detail shop and for $200. Both cars were showroom ready in one day. The total cost $2150 for "Ship A Car Direct" and the sub-contractor. Turned out to be a great deal. Angela (SACD) was perfect in the order and follow up and hand holding I required. Everything went exactly as she promised and her follow up - amazing. I love her - whoever she is.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the amazing review, Ryan! Glad to deliver as promised!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 27, 2015

    So far, I've had an excellent experience with Ship a Car Direct. Tom was great to work with. He was very attentive, prompt in getting back to me and never made me feel bad about asking questions. The carrier and I had a very open communication, so I always knew exactly when he was coming and I could contact him directly on his cellphone.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Great to hear your experience was excellent! Thanks, Kerry!

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    Punctuality & SpeedStaff

    Reviewed Aug. 27, 2015

    Ship A Car Direct was extremely informative, answering every question and stayed in touch with me throughout as my vehicle was transported across country. They were honest, no hidden fees, and treated their client with respect and professionalism. They are the best in the business! And timely! No reason to go anywhere else!! Angela was very helpful and put my mind at peace providing all aspects of information to successfully have the transport go smoothly.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks so much for the great review, Barbara! Always happy to answer every question!

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    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 27, 2015

    Ship a Car Direct did a great job - they delivered the car on time. The guy that I worked with was nice and courteous and the bill was easy. Overall, I had no problems with them.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to keep it nice and easy for you! Thanks Julia!

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    PriceStaff

    Reviewed Aug. 26, 2015

    I have used Ship a Car Direct previously and had a good experience. Recently, we moved across country from Washington State to North Carolina. They gave a good price. The rep was very honest from the get-go. He let me know that there is not as much traffic going in my direction and I felt he did all he could do as far as getting me a carrier.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thank you for the positive review and the repeat business, Gletta!

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    PriceStaff

    Reviewed Aug. 26, 2015

    I used Ship a Car Direct before when I moved and I liked the overall experience. The agent was quite friendly and he took care of all my issues and requirements. I moved again so decided to use them again. I did the online quote calculator and spoke to the agent so got the best price and the rep was great.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Glad to hear your rep was nice and friendly! Thanks for your positive review, Amit!

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    Customer ServiceStaff

    Reviewed Aug. 25, 2015

    I had a great experience with Ship a Car Direct. I called in, dealt with Matt and I had no problems. He gave me a good deal and was able to get the car to me a week before we expected it. He made it happen and did what he said he was going to do.

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    Response from Ship a Car Direct

    Glad it was a great experience! Thanks for your review, Jim!

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    Staff

    Reviewed Aug. 25, 2015

    This is the first time I have needed a mover of any kind, house or car. I was apprehensive and heard a lot of stories about a lot of companies. Prices were close to each other so I looked at customer service and the direct communication I had with companies. Karen was extremely helpful and courteous and made me feel comfortable about using Ship A Car Direct, like that they pre-screen carriers. My carrier was excellent.

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    Response from Ship a Car Direct

    Happy to be helpful! Thanks for the great review, William!

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    Price

    Reviewed Aug. 25, 2015

    I bought a car in another state and I had to get it to my house, so I did a search on the internet and found Ship a Car Direct. I used their online quote calculator, and received a good quote. I'd recommend them.

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    Response from Ship a Car Direct

    Thanks for your recommendation, Clay!

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    Customer ServiceStaff

    Reviewed Aug. 24, 2015

    My wife heard about Ship a Car Direct through a referral system at her job, of places to use in moving, and we researched further into it. We worked with Tom when we relocated from Virginia to Tucson, Arizona. He was really good from a customer service standpoint and I would recommend them to a friend.

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    Response from Ship a Car Direct

    Thanks for your positive review, Joel!

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    PricePunctuality & Speed

    Reviewed Aug. 24, 2015

    My recent experience with Ship a Car Direct was very good. Tom kept in good contact with me and was able to provide a shipper who had good equipment, was knowledgeable and picked up the car quickly. I would not hesitate to use them again. I thought the price was very fair compared to offers from other shippers. Would highly recommend.

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    Response from Ship a Car Direct

    Thanks so much for the great review, Jim! Happy to keep you in the loop throughout!

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    PriceStaff

    Reviewed Aug. 24, 2015

    I was relocating, and needed to ship my car. I got Ship a Car Direct as my transport company based on a combination of reviews, cost and initial response from them. Their representative was fantastic, and they gave me a good quote. I would recommend them.

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    Response from Ship a Car Direct

    Thanks for your great recommendation, Sonny!

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    Staff

    Reviewed Aug. 23, 2015

    The broker and the truck driver were excellent to work with. The broker constantly checked in to make sure everything went smoothly along the way. The truck driver also kept me informed as he made his journey from NJ to Arizona in less than a week. I definitely recommend this company!

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    Response from Ship a Car Direct

    Thanks for the excellent recommendation, Angela! Happy to keep it smooth for you!

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    Reviewed Aug. 23, 2015

    We're relocating from East Coast and I had to ship the car across the country. I was pleasantly surprised because I read some horror stories but my move went pretty well with Ship a Car Direct.

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    Response from Ship a Car Direct

    Glad it went well! Thank you for your positive review, Stan!

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    Customer ServicePriceStaff

    Reviewed Aug. 23, 2015

    I chose Ship a Car Direct in shipping my car between California and Atlanta because of the reviews. They were also able to walk me through the process and give me some comfort in handling my car during the relocation. I used the online quote calculator and it fell right in the range of what I expected to pay. The customer service rep that I worked with was absolutely good and the driver was phenomenal.

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    Response from Ship a Car Direct

    Always happy to explain the process! Thanks for the great review, Allan!

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    Reviewed Aug. 22, 2015

    I had a good experience Ship a Car Direct but I don't think I got my rebate from them.

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    Response from Ship a Car Direct

    Glad to hear it was a good experience! Thanks, Kevin!

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    PriceStaffDelivery & Shipping

    Reviewed Aug. 22, 2015

    I purchased an automobile out of state and needed to ship it. We chose to do it with Ship a Car Direct because their price was reasonable. Also, the people I talked to were friendly and very informative and one particular rep was extremely helpful, nice, and very cooperative. They had a schedule that I needed and although it got a little screwed up, the shipping happened when I wanted it.

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    Response from Ship a Car Direct

    Happy to keep you informed! Thanks for your review, Hal!

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    Staff

    Reviewed Aug. 21, 2015

    I was going to work in Arizona for summer so I wanted my car shipped. I chose Ship a Car Direct because of the reviews on the internet that made it seem like a good and reliable company. The sales representative that worked with me through the transport was helpful and gave a lot of information - he was pretty good.

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    Response from Ship a Car Direct

    Happy to keep you informed! Thanks for the great review, Jesse!

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    Staff

    Reviewed Aug. 21, 2015

    I've gone through lots of reviews before closing in Ship a Car Direct. Everything was explained so clearly and booking a week in advance. Last few days before my travelling was nervous days, but in the end everything gone well. Thanks to Emily. She did a wonderful job. My car came as I left at the starting point. No dents and no scratches.

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    Response from Ship a Car Direct

    Thanks so much for the great review! Happy to deliver safe and sound!

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    Staff

    Reviewed Aug. 21, 2015

    Ship a Car Direct shipped my car to Nebraska. They were good compared to a lot of companies I've been through. They are excellent and I'm really happy with them.

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    Response from Ship a Car Direct

    Thank you for your excellent review, Thanh!

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Aug. 20, 2015

    I was shipping a truck to my daughter in the Air Force so I talked to about 8,000 transport companies and Ship a Car Direct reps were the only ones that I could stand talking to on the phone. They were awesome. I have no complaints. It was $100 cheaper than anybody else and the driver Frank went above and beyond. He was really good. Overall, I would recommend them.

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    Response from Ship a Car Direct

    Thanks for the awesome review, Gary!

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    Delivery & Shipping

    Reviewed Aug. 20, 2015

    We're satisfied with Ship a Car because they're good. Alex worked hard to get a trucker that could do the time that we needed because we were limited and he was patient with everything and that was nice because it was our first car to have shipped. The truckers were great too.

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    Response from Ship a Car Direct

    Thanks for your fantastic comments, Rebekah! Glad you are satisfied!

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    Price

    Reviewed Aug. 20, 2015

    When I realized that I had to transport a brand new car, I was worried especially after seeing many negative reviews about transport companies. Ship a Car Direct was different that it gives an assurance up front so that we can proceed confidently. I think this is the best service that one can get for the price. Everything went smoothly according to the script that they said upfront.

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    Response from Ship a Car Direct

    Thanks so much for the positive feedback, Sornam! Glad everything went smoothly with the transport of your new car!

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    Customer ServiceStaff

    Reviewed Aug. 20, 2015

    When I was moving to California and wanted to take the car with me, I went online, looked for several transport companies that have good reputation and started calling. Ship a Car Direct was one of them. Tom was super helpful. He explained to me how it works, made sure I knew everything and kept me abreast of everything that was going on. Though there were others that were charging me a lot less than Ship a Car Direct, Tom told me that whatever he quotes me includes everything, it's not gonna change. I preferred that. There's not going to be an extra $75 fee when they drop off the car. Overall customer service of Ship a Car Direct was perfect. I already recommended them to a friend.

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    Response from Ship a Car Direct

    Great to hear our customer service is perfect! Thanks for the amazing recommendation, Soo!

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    Customer ServicePriceStaff

    Reviewed Aug. 19, 2015

    I was trying to move and needed to ship my car, so I did a lot of research through different companies and thought that Ship a Car Direct's website was pretty good and professional, and they put a resource on the website too. I also got a pretty good feel when I called the company. The person I worked with was friendly, helpful and informative, and the price they gave me was pretty good.

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    Response from Ship a Car Direct

    Glad our website was helpful! Thanks for the great review, Jesse!

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    Punctuality & Speed

    Reviewed Aug. 19, 2015

    I have work with this company all three times that I shipped my vehicle. I have always work with Tom. My car has always been picked up at a reasonable time and receive it on or early time. They are honest and keep up with and let you know what's going on so you will not be lost in the process. I remember being so nervous the first time but by the third time I was not worried, I knew Tom was doing his job!

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    Response from Ship a Car Direct

    Always glad to work with you, Nan! Thanks for the kind words and the repeat business!

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    Punctuality & Speed

    Reviewed Aug. 19, 2015

    I had a great experience with Ship a Car. I don't have any complaints with them since they were timely and all worked out fine.

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    Response from Ship a Car Direct

    Glad the shipping experience was a great one! Thanks, Meg!

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    PriceDelivery & Shipping

    Reviewed Aug. 18, 2015

    The price quote that Ship a Car gave me was about a hundred dollars more than what I expected. But they got the car to its destination in one piece and I was happy with the delivery. So, I recommend them.

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    Response from Ship a Car Direct

    Glad to deliver as promised! Thanks for your positive review, Amy!

    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 16, 2015

    It’s a long story but I encourage you to read this. It all turns out great. Where do I start... First off, Ship A Car Direct is awesome. They did all the work for me. I looked high and low to have my wife's Mini Cooper Convertible shipped from New Jersey to Florida. I read all the good and bad (horror) stories about every car being shipped. I went to the sources I could trust, Consumer Affairs, BBB and Yelp. I searched for 10 days to make sure my wife's car would get to Florida without a scratch. I decided my best choice would be Ship A Car Direct. Their ratings and comments on the above sites were too good not to trust them. The one thing that really caught my attention was the online videos Ship A Car Direct has posted for their customers. A very valuable resource!

    So, my journey begins; I called Emily (Ship A Car Direct) and she walked me through the process, an easy process I might add. Emily contacts me few days later and we schedule my Mini for pickup. The car carrier chosen was Future Car Transport (also known as FCT). The pickup was on a Thursday and everything goes as planned. So far so good. My wife is sad that the Mini has left her possession, but I reassure her everything will be "fine". My wife gets to Florida by Friday afternoon. Now she waits anxiously for her Mini Cooper (did I mention it is a convertible?) to arrive. The owner of Future Car Transport, Sebastian, said the car should arrive Monday or Tuesday. Saturday, Sunday, Monday and Tuesday go by like a flash. Not really, when you are used to having a car and going places at a moment’s notice and now you can't. Each day felt like a dog day. Wednesday arrives, and I make the call to the Future Car Transport.

    Sebastian picks up. I ask him when the Mini Cooper was scheduled to be delivered. (I won't bore you with everything that happened during the day. However the next few statements are key). I was told the Mini was stolen out of his Newark New Jersey yard; it never made it on the carrier to Florida. Sebastian said it was stolen out of his yard and he believes it was one of his employees who stole the car. By the way, Sebastian also told me the car was stolen over the weekend, three days prior to me calling for the update. If I didn’t know any better, I would think that Sebastian was hoping to get the car back without having to tell me my car was stolen. I spoke with Emily (Ship A Car Direct) a few minutes later to tell her that my car was stolen from the carrier’s yard. Emily was responded quickly and told me not to worry. Emily said Ship A Car Direct will be with me every step of the way. They will handle everything.

    As skeptical as I was, I had no choice but to trust Ship A Car Direct (I went back and re-read all the comments posted online to reassure myself). I immediately told Emily that I need to rent a car for my wife. She will need a car until the insurance companies settle this. Emily told me to, “Go rent a car for your wife; we will settle things after everything calms down.” By the end of the day, my down payment to Ship A Car Direct was credited back to me. Approximately five days go by and my wife gets a call from the Rahway Police, "We found your car" and there’s damage. As it turns out the Carrier, Future Car Transport is not insured for a stolen car, only damages. Since the car was stolen and damaged, I was out of luck. Sebastian, (owner of Future Car Transport) made it very clear, several times over; he was not going to pay for the damages.

    Sebastian and Future Car Transport bailed on me! The lack of ethics and character of Sebastian and his crew left me fuming. I'm thinking at this point that I will be stuck holding the bag in the end. How much will this cost me? Well, it was not long before I received a call from Michael, the owner of Ship A Car Direct. Michael reassured me that he will do whatever it takes to make this right. Ship A Car Direct works out a deal to get my Mini transported to Florida, at no cost and shipped directly to a body shop. A few days later the car is ready to be picked up. My wife goes to pick up the car and she calls me to say that the bill for the damages was already paid for. That's right, paid for! It was Ship A Car Direct who stepped up, where the car carrier, Future Car Transport did not. Ship A Car Direct paid for the damages so I would not have to go through my insurance company. How great was that?

    It’s not over yet, my wife returns the rent a car, and yes, Ship A Car Direct paid the rent a car in full. We had the rental car for almost a month! The next day I received an email from Michael, Ship A Car Direct, inviting my wife and I to have dinner on him at the Capital Grille in Naples (it just so happens to be our favorite restaurant). The note he attached to the email was very sincere. His gratitude for being so patient for the entire process. During this entire incident, Ship A Car Direct was there for me, every day. Providing updates on what the next steps would be, updates on the delivery of the car, updates on the repairs of the car. I spoke with a few people at Ship A Car Direct and everyone deserves to be mentioned here; Emily, great customer service and a friendly voice to assure me things would be fine. Dominique, providing me updates on every step throughout the incident, from shipping to repair to happy spouse.

    Bruce was assigned to ensure I would be happy with the outcome. He assured me everything would be worked out and he worked directly with the Future Car Transport to get the car to Florida. And finally the owner Michael; I can't say enough about Michael's integrity, leadership and ownership of the entire incident. He stepped up where Future Car Transport bailed. A good company is led by a good leader; however, a great company is led by someone who goes far beyond "good". That's Michael! He made a promise, and he kept every word of that promise and delivered more than I expected. I can't say enough. Thank you Michael for all you've done, and thank you to the Ship A Car Direct staff for staying with me every step of the incident. Are you looking for a dependable Broker to ship your car? Look no further than Ship A Car Direct!

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    Response from Ship a Car Direct

    I'm glad this all turned out well and that you were ultimately happy. I will keep this review as a featured review on this site because it is a great example of why a good brokerage firm is necessary. This whole situation would have had a much less happy ending if you were dealing with FCT alone, or through many of our competitors. I'd also like to protect as many prospective customers as possible from FCT (AKA Future Car Transport out of NJ). They will never come near another customer of ours, I assure you that, and should readers choose to go with a different brokerage, perhaps they will at least remember the name FCT and fire their brokerage immediately if they try to subcontract to them. Our goal is always to 'make it right' when bad situations arise, and I'm glad that we were able to do that - even in such an extreme case. This was my first situation even remotely like this in 13 years of car shipping - and I sincerely hope it's at least 13 more years before I ever have to do it again. Thanks for sharing your story John. ~ Michael

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    Customer Service

    Reviewed Aug. 15, 2015

    I had a great experience with Ship a Car! My car got here within 5 days. It was the price they said it would be, no hidden costs. I was able to contact them anytime I had any questions and if they weren't able to answer, they returned my calls immediately. My car wasn't damaged at all. My husband and I move a lot and I would definitely use them again!

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    Response from Ship a Car Direct

    Happy to keep it quick and safe for you! Thanks for the great feedback, Nicole!

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    Customer ServicePricePunctuality & SpeedDelivery & Shipping

    Reviewed Aug. 15, 2015

    Ship a Car Direct was really great to work with. I researched many auto transport companies and selected David even though their quote was a little higher than a few of the others. David communicated by email frequently during the process and called on the phone as necessary. When I wanted to speak with David, he answered or called back within a few minutes.

    The reason I chose Ship a Car Direct is because their website was extremely informative. It explained to me how the process worked. Basically, all of the shipping companies put the order out to carriers and the carriers bid on the job. The shipping companies acted like brokers. Once I understood that all of the brokers work this way, that I was not going to be dealing with the trucking company directly on the front end, then it became about who did I trust with my car.

    Ship a Car Direct was so up front about the process and David was so communicative, it became a no-brainer. I thought it would take anywhere from 4-8 days for my car to be transported and delivered from Colorado to Atlanta. It arrived the next night! It's almost as good as FedEx next day delivery! It arrived so quickly, the person receiving the car was not available until early the next morning. The carrier waited overnight, met my friend for the delivery and that was it. The car arrived in the same condition it left. David and Ship a Car Direct deserve kudos and props for how well they handled this transport.

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    Response from Ship a Car Direct

    Glad to make the choice a no-brainer! Thanks for the great review, Jim!

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    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 14, 2015

    I had read such horror stories about shipping a car that it was a total surprise how easy it was to deal with "Ship A Car Direct". My contact was Emily and she kept me updated through the whole process. John, with the shipping company also gave exceptional service. He come right to the front of my house right on time and put my Mercedes 560SL in the safest spot on the truck. I highly recommend them both.

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    Response from Ship a Car Direct

    Happy to keep you informed throughout! Thanks for the great review, James!

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 14, 2015

    I was very pleased with our service from Tom and Ship A Car Direct. I have never shipped a vehicle before and contacted several companies before deciding on Ship A Car Direct. Tom worked with me with our dates and locations (Salt Lake City to Indianapolis which was not easy). The car was picked up on time and arrived exactly as promised. What I liked best was that Tom actually called me before, during and after the car was delivered which made me feel very comfortable with this company. I would use them again!

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    Response from Ship a Car Direct

    Glad you were comfortable with us and the service! Thanks for the great review, Kathy!

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    PricePunctuality & SpeedDelivery & Shipping

    Reviewed Aug. 13, 2015

    I worked with Angela to ship my daughter car from Maryland to California. From the beginning Angela was very professional and upfront about the cost and delivery time. Ship a Car Direct has a good website that leads one through the process and explains everything you should do before shipping and upon arrival at its destination.

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    Response from Ship a Car Direct

    Glad our website was helpful! Thanks for the great review, June!

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    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 13, 2015

    I used Ship A Car Direct to ship my car from Michigan to Massachusetts. I communicated with Matt who was very professional and responsive and arranged transport with a third party carrier, Mas Transport. The driver was a little late for both the pick-up and delivery, but I always assume some delay with these things. My car arrived at the destination in good condition, and the entire process went much smoother than I anticipated. I would definitely recommend this company to my friends/family and would use again in the future for any car shipping needs.

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    Response from Ship a Car Direct

    Glad it was smooth for you! Thanks for the great feedback, Catherine!

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    Customer ServicePricePunctuality & Speed

    Reviewed Aug. 13, 2015

    Car was picked up on time in Colorado and in 4 days delivered in perfect condition in Florida 3 days ahead of schedule. Jason was terrific in organizing everything, great communication, and the trucking company was also first class in their communication and performance. Price was very competitive from what I found on my own. Thanks. I recommend this company.

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    Response from Ship a Car Direct

    Thanks for your recommendation, Phillip! Happy to keep it quick and affordable for you!

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    Customer Service

    Reviewed Aug. 12, 2015

    Working with Ship A Car Direct was one of the easiest and least complicated things I think I've ever done online. The customer service was incredible with daily email check-ins and follow up and the rate was quite reasonable. I had been so worried about having to transport my vehicle from VA to FL that it was a huge relief to put it in their capable hands. Well done and I highly recommend this company.

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    Response from Ship a Car Direct

    Thanks for the great recommendation, Donna! Glad to relieve your worries!

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    Customer ServicePricePunctuality & Speed

    Reviewed Aug. 12, 2015

    I saw good reviews for this firm and am glad that I did. Their service was quick, the car was picked up in two days and delivered from Atlanta to Florida in one day without a scratch. It was a very good value, though not the cheapest quote. The customer service was first rate which is not easily found today. I highly recommend them. The actual transporters, Peacock Express had a very clean, two car hauler and could not have been more cordial and kept me informed of their progress.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the great recommendation, Chris! Happy to keep it quick and safe for you!

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    Delivery & Shipping

    Reviewed Aug. 12, 2015

    Need a quick solution to getting my car to San Diego by the time I arrived. Looked at several shipping services and based on other great reviews, I chose Ship A Car Direct. Within 4hrs of placing my request, a shipper (Batista Trucking) was scheduled and David from Ship A Car Direct contacted me with details. The driver, Ernesto, picked my convertible Mazda Miata up later that afternoon. Upon pickup, the Bill of Lading accurately helped in certifying the condition had not changed during shipment. During the transport, David was always available to help with any concerns. Definitely recommend using them for your transport.

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    Response from Ship a Car Direct

    Thanks for your recommendation, Chad! Happy to be helpful!

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    PriceStaff

    Reviewed Aug. 9, 2015

    Had a great experience with Ship a Car Direct and the lady who helped me, Gaby. The price was great, the shipper with the truck was courteous, communicative and easy to work with. We had a few hiccups along the way with other shippers backing out but Gaby was able to keep things moving and the pick up and drop off dates were ideal.

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    Response from Ship a Car Direct

    Glad to keep things moving for you! Thanks for the great review, Steve!

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    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 7, 2015

    I asked their help to ship my car from AZ to NC: They came. They loaded my car. They delivered to the destination. Collected their fees and gone. NOT A HITCH DURING THE WHOLE PROCESS. I reviewed customer reviews at a few car shipping companies. I selected "Ship a Car Direct" company to ship my car based on the customer reviews (a 5-star) at their website. All I did was, emailed to "Ship a car direct" for a quote. One of the Reps (Karen) responded within hours with a quote followed by a numerous phone calls and emails with useful links and videos that explained all the details of car shipping (tricks of the trade - if you like).

    I informed the Rep the date the car was available for them to pickup for shipping. The Rep emailed me a day before pickup informing the shipping company with details. Both the Rep and the shipping company driver called me ahead of the pickup time. The driver came on time, inspected the car for any damage, told me the delivery date, gave me the signed "Loading slip", loaded the car and gone. The driver was patient in answering my questions. The car was delivered on the promised date w/o any damage. A small deposit was made to the "Ship a car direct" when I signed up with them and balance of the quoted amount was paid to the driver after the car was delivered. I must say that the whole process from the beginning to end involved stress-free, professional discussions and promised/committed dates/times were abide by. The credit goes to Rep who took the steps and made it happen. Well done "Ship a Car Direct".

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    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to keep it hitch-free! Thanks for the great review, Kothapalli!

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    Customer ServicePunctuality & SpeedDelivery & Shipping

    Reviewed Aug. 7, 2015

    I had my car shipped by Ship A Car Direct, who used DZD Transportation LLC recently, and I have to say I was really impressed by the overall experience. I was always received prompt responses to all my queries, was walked through the entire process and the entire experience was completely hassle free even though I could not personally be available at both the pickup and the drop off. They just made everything really easy, and I appreciate that.

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    Response from Ship a Car Direct

    Happy to keep it easy for you! Thanks for the great review, Rohit!

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    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 7, 2015

    I was totally impressed with everything about this experience. The representative answered all questions and helpful videos were available to understand the process. The car was delivered on time and professionally handled.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Always delighted to impress! Thanks for the positive review, Lance!

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    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 7, 2015

    Ship A Car Direct provided outstanding customer service throughout the process of shipping my vehicle across the country. I was very new to this business and didn't know what to expect, but David at Ship a Car Direct did a great job of explaining the process and my options. My carrier, Warrior Express, was on-time with pick-up and early with delivery. The driver was in constant contact throughout the process. There was no damage to the car. I have and will recommend both companies.

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    Response from Ship a Car Direct

    Thank you for the great recommendation, David! Happy to explain the process!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 6, 2015

    Saved approximately $1000.00 over renting a vehicle at airport in Utah and dropping off in Maryland. The only "glitch" (if you want to call it that) was -- the car arrived in Utah about 12 hours early, while we were still in the air and unable to receive phone calls. The plane was delayed 3.5 hours mid-flight, car due the following morning. Driver waited, we made contact immediately upon landing and went directly to it. All ended well --- trip was grand!

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    Response from Ship a Car Direct

    Thanks for the great review, Jane! Glad it all ended well!

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    Customer ServicePunctuality & SpeedDelivery & Shipping

    Reviewed Aug. 5, 2015

    Shipping a car from L.A. to Washington, DC. Ship a Car Direct handled the cross-country shipment of my car professionally and effectively. Pick up was on time. Delivery was within a day of the estimate (effectively on time as well). Ship a Car Direct was available throughout the process to answer questions and help with delivery details. My main Ship a Car Direct point of contact was consistently accessible, meaning that I did not have start over with a new person at each call or e-mail. The car was undamaged. There were no hidden fees or surprise problems. I would use them again and happily recommend them.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thank you so much for the great review, Daniel! Happy to keep it safe and timely for you!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 4, 2015

    I received awesome service from Ship a Car. Tom was who I dealt with. He was upfront, honest and provided the service I needed. My car was picked up from my son's dorm as scheduled and even received a courtesy call few hours prior to pick up for his convenience. 4 days later my car was delivered to my door in Ct without any damages; just a little dirt that a car wash cleaned off. Extremely happy and satisfied customer. Thanks again, Tom!!!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the awesome review, Lisa! Glad it was quick and courteous!

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    PricePunctuality & SpeedDelivery & Shipping

    Reviewed Aug. 4, 2015

    Our experience with Ship a Car Direct was an extremely positive experience. They were not only beyond fair in price, worked with us on how we were going to pay but they were in constant touch through the entire process. I put the order in and car was picked up by end of same day. It was delivered almost a week early in perfect condition.

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    Response from Ship a Car Direct

    Always happy to stay in touch through the process! Thanks for the positive review, Tami!

    Verified purchase
    Punctuality & SpeedDelivery & Shipping

    Reviewed Aug. 3, 2015

    My car was shipped from North Carolina to California and Ship a Car Direct did an excellent job. They kept me informed throughout the process and made sure the carrier was in contact with me. The carrier came a day early but of course that was with my approval. My car was delivered in a week with no scratches, it just needed a wash after traveling 3k miles in an open carrier.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the positive review, Kavit! Happy to keep you informed throughout!

    Verified purchase
    Price

    Reviewed Aug. 1, 2015

    I'd couldn't recommend Ship A Car Direct more. I had a personal contact with a direct number I could call anytime with my specifics and she would call me back if she wasn't able to take my call at the time. All the timing was perfect as planned. The cost never changed and was the lowest after I researched and contacted multiple companies. It just couldn't have gone smoother and everyone I told of the cost just said it couldn't be beat. We're talking coast to coast. My car was picked up on a Tuesday in Northern California and delivered to my new home in Naples, Florida that Saturday. Not a scratch on it nor a mile on the odometer. I have nothing negative to say and only raves.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Always happy to keep you well-informed! Thanks for the great review, Debbie!

    Verified purchase
    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Aug. 1, 2015

    They did an awesome job transporting the vehicle. Cost was what I expected it to be. Pickup was a day early and delivery was 2 days early. They delivered from AZ to VA in about 3.5 days which was awesome. Driver kept in contact and was very accommodating.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the awesome review, Michael!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 30, 2015

    Moving is a painful and time consuming task. There are so many details to tend to. I didn't know where to begin when looking for a company to ship my car. It seemed like just one more thing to do. When I found Ship a Car Direct online, I felt a sense of calm. I was impressed with their rating from the Better Business and by watching the video all of my questions were answered. When I contacted the company, Matt got back to me right away. I was met with efficiency and professionalism every step of the way. And the bonus was that my car got to my destination in just 2 days flat.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the positive review, Amie! Glad to provide a bit of calm!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 28, 2015

    I had my car shipped from San Diego to North Carolina. The whole experience from start to finish was excellent. Dale was extremely knowledgeable and professional. The car was picked up and dropped off exactly on time with excellent communication throughout the whole process. There were no hidden fees or surprises. I would highly recommend this company for my friends and family.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the excellent recommendation, Grant! Happy to keep it surprise-free!

    Verified purchase

    Reviewed July 27, 2015

    Everything worked out fine. I wish I could have been notified sooner by a carrier, but a carrier did pick up my order the day before they picked up my car (on the day I had requested), and delivered it in 5 days, which also was what I requested. Desmond from Elgin Transport was very nice and although my car was dirty upon arrival everything was fine. Emily from Ship a Car Direct was attentive and helpful throughout the entire process. This was my 2nd time using Ship a Car Direct and I would definitely use them again and recommend them.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks so much for the positive review and the repeat business, Phyllis!

    Verified purchase
    Price

    Reviewed July 25, 2015

    I spent some time researching auto transport online so that I was in a position to choose a company. I also talked to a couple of broker/carriers to ask questions. I was sold on a firm until the broker suggested using a covered carrier which would have doubled my cost. My opinion is that covered carriers are appropriate for very valuable restored cars. I chose Ship A Car Direct because they had loads of information on their site, offered backup insurance on the car in the event the carrier would not cover damage, and had the best cost.

    I ended up having an amazing experience in that a carrier was able to pick my car up in NM within one day and deliver it to me the next day. This really minimized logistical issues. My car was placed behind the truck cab on the first level of a 2 level, six car carrier and got no rock chips or bug hits. My car was delivered in the same shape it was shipped in. I believe that the quality of the carrier is paramount and Ship A Car picked a great one for me. I would definitely use them again and highly recommend them. One other comment: the carrier expects payment in cash or certified check so be prepared.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the great review, George! We agree - carrier quality matters!

    Verified purchase

    Reviewed July 24, 2015

    Very helpful throughout the whole process. Decently priced. Car arrived much faster than expected.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to be helpful! Thanks, Adrian!

    Verified purchase
    StaffDelivery & Shipping

    Reviewed July 24, 2015

    We had never shipped a car and it was way easier than I thought with this company. It did take awhile to find a carrier going our route, but once they did it was there in 3 days! Matt was really helpful! Thanks!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Glad it was easy for you! Thanks, Angela!

    Verified purchase
    Staff

    Reviewed July 21, 2015

    Our representative outlined the entire process and was patient with us while we considered all other options for our cross country move. Eventually we decided to ship our truck and everything went exactly as was detailed. Our rep also kept in touch with us to make sure everything was ok during the process. We would definitely recommend and would use again.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thank you for the amazing recommendation, Rickey! So glad it was smooth for you!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 20, 2015

    Karen, the person assigned to me from SHIP a CAR was outstanding and she made sure things ran smooth. The only small problem we had was when the pick up time was changed from 6 am to 2 pm and we were not informed of the reason until I contacted Karen (who had given me her cell number) and the customer service from SHIP a CAR. We had our car picked up in MD to CO on the expected date and the car arrived without problems 2 days later in Denver. The truck driver kept us informed of the estimated delivery time and we are very happy with our experience overall. We would recommend this company to others and would use it again!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks so much for the positive review, Daniele! Glad Karen kept it smooth for you!

    Verified purchase
    Punctuality & Speed

    Reviewed July 18, 2015

    After an accident in Mississippi, our car was repaired and we searched for transportation back to central Florida. We received 14 bids but the reviews were sometimes horrible and, at best, poor. We search the web for quality transports and brokers and found "Ship a Car Direct". Reviews were positive and we did not make a mistake in our choice. Very timely, honest, open and speedy. A great experience. One that I would duplicate exactly if the choice was there.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Glad to hear it was a great experience, Larry! Thanks for the excellent review!

    Verified purchase

    Reviewed July 16, 2015

    Do not hesitate to choose Ship a Car Direct for your car transporter. What started out as an overwhelming, stressful search was well worth it when the choice was finally made. Their excellent ratings and informative videos gave me the peace of mind I needed. I requested shipment of my car right after a busy holiday weekend and received it two days earlier than estimated. Ship a Car Direct gets a definite thumbs up from me.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to provide peace of mind, Bonnie! Thanks for the terrific review!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed July 14, 2015

    I called Ship A Car Direct a few weeks before our move and they got the ball rolling with information about their service and how cars get shipped. The videos were very helpful. We shipped two cars from the Bay Area near San Jose to Southern California. Matt at Ship A Car Direct always responded promptly when I had questions, and over-communicated to make sure I understood the process. Matt was good at telling me about next steps and told me when my shipper had been assigned. Matt's advice on taking pictures of our cars was great. We took a lot of pictures and prepared the cars to be shipped per Matt's recommendations.

    Red Star handled the shipping and their dispatcher and driver were very helpful and responsive to my questions. Their driver was prompt and arrived when he said he would come, and the pre and post shipping inspections went smoothly. I was very pleased with this service, as we had so much going on during the move. This part of our move turned out to be something I did not have to worry about because of the promptness and communication skills of everyone involved. If we move again I will use the Ship A Car Direct service as it could not have been easier and completed without any problems.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Happy to be helpful! Thanks for the great review, Tom!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffDelivery & Shipping

    Reviewed July 14, 2015

    We are very pleased with our experience with Ship A Car Direct's service. Our contact person, Gaby, was very professional. She helped us from the start all the way through the delivery of our car. She kept us updated of our scheduled pickup and delivery dates. She also followed up with emails to make sure we get the best possible experience with the transport. Our car was picked up on time and was actually delivered early. The transported they had for us, Alberto Trucking, was also very good. We didn't have any problem with our car when we they had it delivered. Thank you Gaby (and the rest of your team) for all your help. We'll definitely use your service again if and when the need arises.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks so much for the amazing review! Happy to keep you informed throughout!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 14, 2015

    Some mishaps in terms of picking up the car, in no fault of the agent or Ship A Car Direct but Tom worked hard and quickly to get my car picked up my specified time window. The car arrived on time, in great condition, and all transactions were done smoothly. Highly recommend Ship A Car Direct.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Glad to deliver safe and sound! Thanks for the positive review, Helen!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed July 14, 2015

    I was very apprehensive in shipping my cars. I almost drove them myself after reading the posted reviews. Realizing I couldn't drive 3 cars across country I decided to go with Ship A Car Direct. My experience was flawless. They called to see if they could take my cars a few days earlier than arranged. There was no pressure they just happened to have a truck in the area. This worked for us. I had no worries of them arriving late and they agreed to hold my cars a few extra days (at no additional cost) because they were going to arrive before I did.

    The cars shipped with Gulf Coast Auto Services. Harry, the driver was polite and courteous. I felt he took great care in loading and unloading our cars. He didn't rush us and answered all questions. Our cars arrived in the same condition they left in. Matt in the office was also great to work with. He responded to my calls in a timely manner and answered my multitude of questions to my complete satisfaction. Great customer service. I would recommend this company and would not hesitate to use their services in the future.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Glad it was a flawless experience, Anna! Thanks for the great review!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed July 14, 2015

    I was very impressed with the smooth customer service experience I received. I was given clear advice, a lot of reminders of helpful information, and then the most important part - they delivered on what they said they could do, on time!

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the great review, Aime! Happy to be helpful!

    Verified purchase
    Customer ServicePunctuality & SpeedDelivery & Shipping

    Reviewed July 11, 2015

    Everything went perfect. Pick up was on time, delivery was a day early (hooray, saved us a day of rental car fees), and Ship a Car Direct was in communication with us through the entire process.

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    Ship a Car Direct
    Response from Ship a Car Direct

    Thanks for the perfect review, Jason! Happy to keep it quick and easy for you!

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    Ship a Car Direct Company Information

    Company Name:
    Ship a Car Direct
    Year Founded:
    2008
    Formerly Named:
    Safe-Direct Car Shipping
    Address:
    150 Murray St Unit 224
    City:
    Niwot
    State/Province:
    CO
    Postal Code:
    80544
    Country:
    United States
    Website:
    shipacardirect.com