
Ship a Car Direct Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Ship a Car Direct
Ship a Car Direct is an auto transport broker that sets customers up with one of its pre-screened car carriers and answers any questions clients have about vehicle transportation. The company offers open and enclosed vehicle transport and accommodates any size of vehicle.
Visit shipacardirect.com- Door-to-door shipping
- No upfront deposit required
- $500 built-in insurance
- No terminal-to-terminal shipping
Ship a Car Direct Reviews
Filter by Rating
- (3,444)
- (193)
- (15)
- (8)
- (30)
Popular Mentions
- 4,962,754 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,962,754 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 22, 2016
I typically do not enjoy the process of finding and working with movers. When I learned that my husband and I would need to ship our car halfway across the country shortly before we were scheduled to move, I felt stressed. Not wanting to be taken advantage of, I looked to the BBB for a recommendation and found Ship-A-Car Direct.
I submitted for a quote and was contacted by Eric with Ship-A-Car. Eric was able to help me with my last minute request, found a reputable mover to pick up and bring our vehicle to us at our new residence for a very fair price, and was available as our direct point of contact to answer any questions along the way. Our car was picked up and delivered on time with no noticeable damage to us. There were no hidden fees or sneaky tricks. If I ever have to ship a car again, I will definitely use Ship-A-Car Direct, and would recommend them as well, because we didn't have to worry about a thing. We were in good hands through the entire process.
Happy to keep it worry-free for you! Thanks for the positive review, Abby!
Reviewed July 22, 2016
Auto transport from TX to NC - Process went smooth from quote to drop off. All questions were answered by SHIP A CAR DIRECT before and after order was placed and communication with the driver of the transport truck was professional and timely. Price was also best in comparison to many other transport companies. I highly recommend SHIP A CAR DIRECT to anyone. When I need such service again, will for sure use them in the future.
Happy to keep it smooth for you! Thanks for the positive review, Ron!
Reviewed July 22, 2016
I needed to ship a car from California to Houston. I read online reviews and heard that Matt, one of their reps, was helpful and reliable. He called me and let me know what to expect and how it works. Once I got a firm date, I let them know and they promised me within a two-day range instead of an exact date. Matt called up to make sure I've been contacted by one of the people picking up the car. He also gave me some easy information in case there were issues I need to let him know of.
When the people who were picking up the car didn't come, I let Matt know about it, and he got a hold of them, then let me know that they'll be here the next day. The guy that came for the pick up was fine. He was supposed to take five to seven days for the car to be delivered but actually did it on three. That was really helpful. He knew that someone was waiting for the car, so he made arrangements for that person to pick it up, which was cool. Ship a Car Direct did a good job. The experience with them was simple. I would use them again if I had to.
Glad to hear everything went smoothly for you! Thanks for the positive review, Jennifer!
Reviewed July 21, 2016
I was very pleased with Ship A Car Direct. They responded promptly to my request for a quote. They sent along all company info. Ship A Car Direct answered all my questions and kept me up to date on pick-up times/days and delivery. They sent me confirmation emails and many contact names and numbers should I ever have additional questions. Excellent customer service. Easy process!
Happy to keep it quick and easy for you! Thanks, Leslie!
Reviewed July 21, 2016
I needed my car to be shipped from Maryland to Texas as I got a job there and I didn’t feel like taking that drive. I was very nervous about the entire process, and so I googled the top-rated shipping car companies and the website that I landed on showed that Ship a Car Direct was number one. They had awesome reviews on the website that’s why I went with them. The quote I got was good. I paid like $825 but it was reasonable. I was willing to pay high just because they are a very reliable company. I was getting offers for like $500 but they didn’t have the best reviews. I’d rather spend a little bit more so that my car’s gonna get here.
I was contacted immediately by the person that helped me with my quote. The person was super friendly. I had a situation that my schedule was not working because I was not really available during certain times of the week. He was very helpful in terms of figuring out around my schedule, which is something that I really appreciated as other companies that I’ve talked to would tell that I have to make my schedule work, and I can’t do that. So he really helped a lot on that.
He kept me updated as well and emailed me telling that he's still looking for a person who could drive my car. Then when he found that person, he said that they're good to go, and he'd tell the information as well as the expected time for the car to be picked up. It was pretty smooth. He was amazing at the end because I was really happy with the service. I gave him a call thanking him for all the work he did. He called me back and said that there's no problem. He's very thoughtful. Overall, Ship a Car Direct was very reliable, flexible, and they care about my car getting there safely as I was very scared about it. I would definitely recommend them to a friend.
Glad it was smooth for you! Thanks for the great review, Yosmary!
Reviewed July 21, 2016
We are very pleased with Ship a Car Direct. Not only did my car arrived as promised, both Scott at Ship a Car Direct & Ernesto at Batista Trucking were very helpful, flexible & quick to respond to our request & inquiries. Will definitely recommend & use them again in the future!
Happy to be helpful! Thanks for the great recommendation, Teresa!
Reviewed July 21, 2016
I really liked their service. A lot of other companies were pushy and rude. But they were completely professional and affordable. I also liked how easy it was the work with them and everything was on time. That was also really nice. And my car was the same as when I shipped it.
Happy to keep it nice and easy for you! Thanks for the positive review, William!
Reviewed July 20, 2016
Great, honest service. Everything worked on time and per the original cost quote. Would recommend to anyone to use and would use again myself.
Thanks for the positive recommendation, Jill!
Reviewed July 20, 2016
I was so pleased with the service for several reasons: kept up to date with status, prompt pickup and delivered a day earlier than scheduled. They took good care of my vehicle. Highly recommended.
Thank you for the wonderful recommendation, Sanaa!
Reviewed July 20, 2016
I had an incredibly positive experience with Ship a Car Direct. They were honest, have great communication and work in a timely fashion. My car was picked up in 1 day after I placed my order!!! I am grateful for their services.
Happy to keep it quick and honest for you! Thanks, Sussi!
Reviewed July 20, 2016
Ship a Car Direct's quote was competitive. I looked for somebody based on reviews that have more competent quality. I had an enormous amount of interaction with their rep because I was very anxious about getting my car here on time and in one piece. The only issue I had, which I think was unavoidable, was I moved on Memorial Weekend and they were unable to get a car-carrying company to pick up my car. I had to leave my car with a friend. We moved on a Memorial Day Monday, and they came and got my car on Tuesday. So that was a small inconvenience but other than that, everything really worked out very well. My car came to me about a week later in Las Vegas in pristine condition.
Yes, you are right - availability tends to be limited over a holiday weekend. Glad it went well otherwise! Thanks, Mike!
Reviewed July 20, 2016
This was the first time I ever shipped a car. I have a new car and had many concerns. Checked online and saw that Ship a Car Direct had a good record. After talking to Dave, he put my mind at ease. My car was picked up on time and got to its destination perfect. The driver kept in touch with me and it was delivered on time, pretty clean and in perfect condition. Thank you David and Ship a Car Direct.
Happy to put your mind at ease! Thanks for the lovely review, Nancy!
Reviewed July 20, 2016
I was sending a car to my daughter in California from Michigan. I know that in the shipping business a lot of people are not trustworthy so I did the research to make sure and Ship a Car Direct had an A on major sites like the Better Business Bureau. I got a fair price and if I got lower than that, then that’s when I'd get shifty people and shady things. I spoke with one or two people at the most, but the person who handled most of it with me was Gabby. She was very courteous and did a wonderful job. She made sure to follow up with emails and phone calls as needed until it was put to rest, so to speak.
Ship a Car Direct did a good job and they should keep it up because it’s very important to have the customers’ trust. That was something that I lost pretty quickly with the other people, calling me from New Jersey, New York, and all over the map. For one, someone was selling me the service for $600 and when I looked into it, I could tell that they were not going to come and deliver the car.
With my experience with Ship a Car Direct, the truck that came to pick up the car was really huge. The gentleman told me something at a certain point that he was coming to pick up the car and he wanted me to meet him somewhere. And although he did come to my neighborhood and it was okay, that's something that they should work on somehow. For someone like me who's a single dad, I would not have anyone else to come and help me out. If I had met him somewhere like a parking lot that was 3 or 5 miles away from home, how would I have gotten back home? Other than that, it was an excellent experience and I would recommend Ship a Car Direct.
Happy to keep you well-informed about the process! Thanks for the positive review, Alexander!
Reviewed July 19, 2016
Sincerely appreciate how helpful Scott was with the whole process. Videos are really helpful too. Professional company. Car was picked up on day requested and delivered in perfect condition a day early. Would highly recommend this company.
Happy to be helpful! Thanks for the lovely recommendation, Sheryl!
Reviewed July 19, 2016
I had wonderful experience with my car movement from California to Connecticut. Thank you for this good service. I would use your service again if needed and would recommend to my friends too. Thanks.
Thanks for the wonderful recommendation, Pradeep!
Reviewed July 19, 2016
We were very happy with our service from Ship a Car Direct. They communicated clearly, regularly and accurately, and came through for us and delivered our car on time and at the price they led us to expect from the beginning of our communication with them. We would definitely use them again should the need arise.
Happy to keep it timely and affordable for you! Thanks for the great review, Katie!
Reviewed July 19, 2016
Easy to contact, great follow-up, multiple emails helped explain the process and provided timely updates, lots of information and helpful videos on the website. And they delivered my car across the country in only 2 days, when the estimate was 5-7 days. Couldn't be more pleased with the service and the delivery.
Glad the videos were helpful! Thanks for the great review, Ronald!
Reviewed July 19, 2016
Bruce with Ship a Car Direct was extremely helpful in arranging the transport of my vehicle. With one request form Bruce scheduled a carrier and even though pick up was 1 day late delivery was the day and time I had originally requested.
Happy to be helpful! Thanks for the positive review, Paul!
Reviewed July 19, 2016
Filled out their online quote request and received a quote same day. Shipment was scheduled only a couple of hours after submitting our order! Car arrived on time and in the same condition it left in. Would highly recommend.
Happy to keep it quick and safe for you! Thanks for the great recommendation, Abraham!
Reviewed July 19, 2016
I just got a new job so I had to ship my car to California. I googled Ship a Car Direct, read the customer review and decided to work with their company. Everything went well with the shipment. It was a very good experience. When I reviewed the customer input regarding this procedure, at first I was very stressed about this situation because when you give your key, then everything is out of your hands. However, I received good follow up from Scott. I received very good service from the company so I'm very happy. It was a stress-free procedure for me.
Happy to keep it stress-free for you! Thanks for the great review, Mehdi!
Reviewed July 18, 2016
I had a wonderful experience with this company. I recommend Ship a Car Direct service to anyone who needs to transport a vehicle. My vehicle arrived a day earlier than expected. I was very happy with the entire experience.
Thanks for the wonderful review, Michael!
Reviewed July 18, 2016
From the beginning, the company was professional and communicative. They helped me walk through the process and set up everything. When my own issues came up which created some complexity, Ship a Car Direct was flexible and helpful to keep the transaction on track. Great job!
Happy to walk you through it! Thank you for the great review, Kipp!
Reviewed July 18, 2016
We were moving from the East Coast to the West Coast and needed to ship one car. Ship a Car Direct’s pricing was better than other companies I contacted. I thought it was fair compared to all the other ones I’ve been given. My representative, Stefan, was very good about telling me everything that I needed to do and it just went really smoothly. The transport company came when they were supposed to and shipped on time, so I would definitely use them again. I am very pleased with the service and how efficient and easy it was. I would recommend them.
Glad it was smooth and easy for you! Thanks for the great review, Tammy!
Reviewed July 17, 2016
Ship a Car Direct transported my vehicle from California to Texas in 2 days. They provided the resources this novice needed to help me understand the entire process and held my hand, so to speak, through whole thing. I had special circumstances on the delivery end and they were willing to accommodate them.
Happy to hold your hand through it! Thanks for the great review, Nona!
Reviewed July 17, 2016
I cannot say enough good about Ship A Car Direct and how they came through and helped me out of a real jam. The company I had originally contracted with three weeks earlier bailed without any notice and left me stuck with four vehicles to transport and one week to move from my house. I called Ship A Car Direct, talked to Scott and within hours my cars and truck were picked up and delivered and at a fair price! Thanks to Scott, Rick and Ray.
Happy to get it done for you! Thank you for the positive review, Bob!
Reviewed July 17, 2016
I had a very good experience with Ship a Car Direct. They were able to fulfil all my requirements. Pick up and delivery were on time. I highly recommend this company for moving car.
Thanks for the positive review, Namrata!
Reviewed July 17, 2016
I bought a car in Austin, Texas, and needed to get it into Tampa, Florida, enclosed. I chose Ship a Car Direct because they had good ratings online. The quote they gave was competitive with the rest and then the person I spoke with seemed knowledgeable and trustworthy. Every step of the way we were in touch, and I felt in control the whole time.
Glad our online ratings were helpful! Thanks for adding your review, Raj!
Reviewed July 16, 2016
I was surprised how easy and well the transport went. Easy to communicate, they stayed involved until completed. Cost was very competitive.
Happy to keep it easy for you! Thanks for the great review, Robert!
Reviewed July 16, 2016
Ship a Car Direct had a good amount of reviews and they gave a fair price. After I got the quote, their representative contacted me. He was very helpful, informative and on point with what he said and then followed through. I’m very happy with the service that they provided. Everything went exactly how they described it would be. Also, the carrier they assigned to me was very pleasant to work with.
Happy to be helpful and pleasant! Thanks for the positive review, Khuyen!
Reviewed July 15, 2016
This transaction could not have gone more smoothly - everyone I worked with was professional & reliable.
Glad it was smooth! Thanks, Karen!
Reviewed July 15, 2016
Very prompt in their response. I had a very positive experience from Ship a Car Direct. I would definitely recommend to others. It's worth spending few extra bucks and have a peace of mind rather than dealing with others for moving auto. Thanks.
Happy to keep it quick and safe for you! Thanks for the great review, Nishant!
Reviewed July 15, 2016
I was moving out of state, so I had to bring my car with me. I went on Ship a Car Direct's website and I put in a quote and they gave me a price. I was willing to go with that, but in the end, they had me complete a survey and that allowed me to get a refund of $30, so that was great. The third party kept in contact with me. They're like the middle man and so they stayed in touch with me throughout those two weeks until the person came up to pick up my car. The person who came and picked up and dropped off my car was very much on time, if not early. It was very smooth. I didn't have any problems with anything or any communication. It was professionally executed.
Glad it was smooth for you! Thanks for your positive review, Diana!
Reviewed July 15, 2016
Ship a Car Direct was easy to use, and the representatives provided useful information beforehand so that I knew what to expect out of the process. They were in frequent contact to ensure everything went smoothly. My car was picked up and delivered on schedule, and it arrived without any damage.
Happy to keep it smooth and easy for you! Thanks for the great review, Jamie!
Reviewed July 14, 2016
I could not have asked for better service. The representatives and drivers were courteous and professional every step of the way. The car was delivered early, even though this was a cross country trip. If the need arises, I will use them again. I recommend Ship A Car Direct without reservation.
Glad to hear it went well! Thanks for the wonderful recommendation, Robin!
Reviewed July 14, 2016
My advice to anyone shipping a car "SHIP A CAR DIRECT" should be your first and only choice, you can never go wrong with these guys. Excellent!!!
Great advice! Thanks, Janet!!
Reviewed July 14, 2016
My father passed away and so he gave me his car. I needed it to be shipped to me. I went on the internet and Ship a Car Direct had a 5-star rating, so that was who I picked. I contacted their rep and chatted with her on the phone. She seemed very friendly and nice so I decided to go that way. We went on the date and it was the exact one that she said the car was gonna be shipped.
My sister was at the other end and she was concerned that she’d have to go to some giant parking lot somewhere and move the car and not be able to get back to where my mom is staying, but that wasn’t the case. The guy was very friendly, on time, and loaded up the car. It was the same thing at my end as well, there was no inconvenience and it was basically door-to-door. I thought Ship a Car was great, reasonably priced, and on-time. I would recommend them for other people.
Condolences to you and your family, Jamie. Glad to help you in a challenging time.
Reviewed July 13, 2016
My mom had a car that she no longer planned to use so I needed to ship it back to New York. Ship a Car Direct seemed to have the best reputation among the transport companies I searched online. The quote I was given was good. Angela was great and a very good communicator. It took Ship a Car Direct longer than we had anticipated to get a carrier and she researched and discovered that there was a lot of demand at more or less the same price. She convinced me that we should increase the price that was offered to the carrier and that a portion of that increase we should split at 50/50 and it came out of the fee that Ship a Car Direct was going to get. That seemed like a great approach that they took.
The carrier that they finally found was terrific. Because it had taken longer than expected, I was on vacation when the car was delivered. The car was originally scheduled to be delivered to Brooklyn. I found a friend who would pick it up but that friend of mine lived in New Jersey. I spoke with the carrier a number of times and he was willing to go to a different state literally to drop off the car. It was a great and terrific experience.
Glad to find you a great carrier match! Thanks for the positive review, Allison!
Reviewed July 12, 2016
I was very pleased with everything from start to finish. All of my questions were always answered in a timely manner either via email or phone call. Car was picked up on time and delivered before I even expected it to be. Thank you so much for your professionalism. Awesome experience!
Glad to hear it went well! Thanks for the awesome review, Ryan!
Reviewed July 12, 2016
I recently shipped my son's Jeep to Colorado. At first I tried a carrier that I found online. After more than a week with no results, I researched a bit more and googled BBB carriers. I found Ship a Car Direct at the top of the list and decided to call. Scott listened, found me a carrier within 4 days and the carrier was on time to pick up the Jeep. My son got the car in Colorado early. This all occurred over the 4th of July weekend. I have had a great experience with Ship a Car Direct and would recommend it to anyone!
Glad our BBB rating was helpful! Thank you for the wonderful recommendation, Linda!
Reviewed July 12, 2016
I needed to have my little Camry shipped to my son in Santa Cruz. I chose Ship a Car Direct to have the vehicle shipped because from my research, they were highly rated for #1. They had the number to call and I just had them plug it in for me. And when I called, the person I talked to, Bruce, was wonderful and never ever, ever pushy. He always answered my questions when I called back. When I had some questions too, so I just went ahead and called. Customer service absolutely fantastic.
When I was given the quote, I first thought, “Wow! That’s gonna be expensive.” But when I considered somebody was gonna have to pick the car up and deliver it and go all the way cross country, I decided that that was the part for the course. There were some that were cheaper but I decided not to go with the cheapest. With Ship a Car Direct, I felt that it was fair.
When I put in my request online at 11:00 o’clock in the morning, somebody called me and said they’ve gotten somebody who wants to pick up my car. That fast. I then got the name of the transporter company and all the contact information. I put in my request at 11:00, had notification back by Ship a Car Direct by 4:00, and my car was on the transporter and gone by 6:30. Now that turnaround time is wow! The transport guy was wonderful and very respectful of the cars.
He looked over the car very closely and I showed him places on it. He looked at it so closely, it made me more comfortable that he’s concerned about the well-being of the car and the shape that it was on when it loaded. The other side was equally as great. Scott said, in his text, “A little dirty but looking good.” And when it’s on a transporter going all those miles you can’t expect for it to be a little clean when you get there. So everything was perfect. It was wonderful. In fact, I told Scott, “You know, if I get another car and I keep for years. If this went so well, maybe we’ll do it again.”
Great to hear! Thanks for the wonderful review, Becky!
Reviewed July 12, 2016
The easiest thing about moving to a new state was shipping my Honda with Ship A Car Direct. I was very nervous about handing over my car to strangers, and I frequently bugged the dispatchers, checking for updates (yeah, I'm *that* customer). At no point was anyone impatient with me, or even unfriendly. Every question I had was met with an ultra-quick and knowledgeable response, and then a followup inquiry to make sure I was still a reassured customer.
My driver (who I was also in contact with and provided me with updates on the road) even made an effort to arrive early, to make sure I wasn't stuck without a car. It was also very affordable, and the quote I received in the middle of June was still accurate when I shipped last week. I can't say enough positive things, truly. The employees went out of their way to provide outstanding customer service, and delivered my car in perfect condition to my front door fast. They have my loyalty, and I wholeheartedly recommend Ship A Car Direct to anybody who'd like to make their life a little easier.
Happy to keep it easy for you! Thanks for the wonderful review, Rachel!
Reviewed July 12, 2016
Bruce was awesome and super helpful. I shipped my car from PA to CA once with a different company and it was awful. It took weeks for my car to get there and when we called it was always a dead end. This time my car was early leaving and early to arrive from CA to PA. Bruce was always around if I needed him. I would never use another company to ship my car again!
Thanks for the awesome review, Kara! Happy to get it right for you!
Reviewed July 12, 2016
I hire Ship a Car to transport my SL400. The service, price and turnaround was outstanding. I definitely recommend it and will use it again.
Thanks for the outstanding recommendation, Fernando!
Reviewed July 12, 2016
Had a great experience with Ship a Car Direct - from the outset they provided a lot of helpful information and were very consistent with their communication. The quote provided was 100% accurate (!!!) as well as fitting my preferred time frame. Angela was awesome when I accidentally gave her the wrong pickup dates and was able to squeeze me in last-minute with a carrier. Would not hesitate to use them again.
Happy to keep you well informed! Thanks for the great review, John!
Reviewed July 12, 2016
I had to ship my car from WA to TX. I called Matt. My car was picked up in WA on time as promised. After my car was picked up, I had to change the delivery address in TX. Again, I called Matt. The car was delivered to the new address in TX on time as promised originally (that is, the delivery was still on time even when the delivery address was changed). So if you need to ship a car, just call Matt.
Excellent - thanks for the great review!
Reviewed July 11, 2016
Ship a Car Direct was very professional throughout the entire process. Their videos are informational and their charge for shipping the car was reasonable and competitive. The driver was courteous and his truck new and clean. The car actually arrived at the destination a day earlier than promised. I would recommend Ship a Car Direct to anyone shipping a car.
Glad the videos were helpful! Thanks for the great recommendation, Charles!
Reviewed July 11, 2016
My wife and I were moving from Charleston, South Carolina to Astoria, Oregon. We didn't want to drive two vehicles across so we drove with my truck and we had hers shipped through Ship a Car Direct. Back in March when I first learned we're moving, I talked to Scott and he gave me a quote over the telephone. I decided to go with a cheaper company, unfortunately. That transport company had their price, but the ship date came in the way and they kept stringing me along. Finally, I called and got released from my contract and I went with Ship a Car Direct because they had great reviews. Within a matter of hours after I put down my deposit, Scott called and said that he had a shipping company lined up. A couple hours after that, my wife's car was on the back of a truck and westward bound.
Scott made it perfectly clear that he was always available. He reached out to me a couple of times and I reached out to him a time or two. There was a little bit of confusion at first. Once my car was picked up, I called the shipping company and we changed the drop off location. Scott made sure that everything was fine on their end and on my end. It was super easy. He was always professional and courteous. The shipping company was good too and so was the driver.
We were already in Oregon when the car was picked up so I had to have guys from my old shop drop the car off to the truck driver. He took the time to take the antenna off my wife's car and put up the side doors so it didn't get damaged during shipping. Unfortunately, when we picked up the car, we didn't realize this. I was driving the car around thinking the radio was not very good. That's when I noticed that the antenna was gone. It was some good fore-thought on the part of the driver. Ship a Car Direct was reliable and the experience was quick and painless.
Glad it was quick and painless for you! Thanks for the great review, Joe!
Reviewed July 10, 2016
My experience with Ship A Car Direct was great. It was a very simple process from the time I placed the order to the delivery of the cars. We moved two cars from Illinois to Florida. They were picked up on a Wednesday and delivered Saturday morning. The driver was gracious and polite and kept me informed through calls and text messages. Ship A Car Direct keeps you informed the entire time with emails and they give you a number to call in the event of any issues that is available 24 hours a day. Great customer service all around.
Glad it was simple for you! Thanks for the great review, Christine!
Reviewed July 10, 2016
I gave my car to my niece. I had compared a couple of transport companies and they were all comparable but I picked Ship a Car because they had the best reviews. I also got quite a few emails from them keeping me abreast so I felt I knew what was happening. The delivery was on time. I was a little worried about the big trucks but it all worked out well. I was pretty happy with Ship a Car Direct. It was a painless experience and I would recommend them.
Great to hear it was a painless experience! Thanks for the recommendation, Clifford!
Reviewed July 9, 2016
I appreciated Ship a Car Direct for the following reasons. They were upfront with me that they could not guarantee a specific date for the car pickup. The car was picked up within 3 days of the requested date, and they communicated with me during that time that this was normal. Emily was very good at emailing me quickly. The car carrier driver was friendly, and flexible as to meeting times. They were honest about what they offered. My car was in good shape when it arrived at the destination.
Happy to keep it honest! Thanks for the great review, Marlys!
Reviewed July 9, 2016
This was our first time ever shipping a car. Everything went perfect from start to finish. The best thing is we never had any worries. We read numerous car shipping reports. This seemed the best and I believe it was. Picked up early in NY and delivered early to California. The contact person from the company was awesome and so was the driver. A great experience. I would never use any other company.
Happy to keep it worry-free! Thanks for the amazing review, Janice!
Reviewed July 9, 2016
Fast, efficient, courteous, and high value service. I enjoyed sending my car and truck via Ship a Car Direct. They have been nice to work with! Thanks.
We enjoyed working with you too! Thanks for the great review, Yaya!
Reviewed July 9, 2016
This is a really great service and I've used them twice to ship my car to California from Maryland and back. Matt communicated with me throughout the entire process and I was given a fair and accurate rate. My car arrived in the same condition that it was shipped and on time. I highly recommend Ship A Car Direct!
Thanks for the great recommendation and the repeat business!
Reviewed July 9, 2016
I recently shipped a Honda Accord from Connecticut to LA. I had never shipped a car before so I was apprehensive about the process. Ship A Car Direct made it easy. They explained the process and the exact cost and it went down exactly as described. They gave an accurate time frame for finding a driver and for how long it might take to get the car across the country. The driver was great; honest, friendly and helpful. Pick-up and drop-off of the car went very smoothly. If I had to ship a car again these are the people I would call.
Happy to make it easy for you! Thanks for the positive review, Ronald!
Reviewed July 9, 2016
Ship a Car Direct came in with the best reviews and had a good price, too, so we used them when we had to do a cross country move. From the beginning to the end, we had a really good communication. It was one thing I didn’t have to worry about while making a stressful move, so I was glad. I never had any questions about when the car was going to be picked up, how long it would take to deliver or when it was going to be delivered. It was really simple, which was what I was looking for. It was a great and stress-free experience.
Happy to keep it simple and stress-free for you! Thanks, Austin!
Reviewed July 8, 2016
This was my first time transporting 2 cars and had no idea what to expect. Looked at several transporting companies and their reviews. I chose Ship a Car Direct because of all the positive reviews and decided to call them. I spoke with Gaby and she was exceptionally helpful. Being this was my first time, Gaby help guide me through the process of what to expect without the pressure of making a sale. I was looking to ship 2 cars from PA to CA... Gaby gave me a quote of $2150.00. My credit card was not charged until they assigned a carrier. Scheduled pickup date was 6/14/16 and drop off date 6/25/25. Carrier picked up the cars in PA on 6/15/16 and delivered the cars to CA in 7 days on 6/21/16. I am exceptionally pleased with the service, handling, no damaged (just dusty) and delivery of my cars. First time experience with Ship a Car Direct was excellent and for GABY!!!
Happy to be helpful with your first auto transport! Thanks for the excellent review, David!
Reviewed July 8, 2016
We were moving so we needed our vehicle shipped. The price Ship a Car Direct quoted me was reasonable but I also based my decision to get their service base on what I had read and heard about them. Their customer service reps have all been great. I've received email address, tips on what to do and what not to do. My rep reached out to me on multiple occasions. I really appreciated all that Ship a Car Direct did and their support in making a pretty stressful process less stressful. However, it's unfortunate because they contract out. All the change was taken out of my car and center console was rummaged through. That really didn’t have to do with them. It’s just the nature of sending it to different people along the way.
Happy to reach out and make the process less stressful! Thanks for your feedback, Joshua!
Reviewed July 7, 2016
I am inexperienced in this kind of business so I had a lot of trust issues in the beginning. Angela was able to ease my mind, always prepared to answer my emails, even though I was probably not very patient :) Ricardo, the driver, was very professional and courteous so the transfer was smooth and elegant. He arrived early at the prearranged date and place and delivered within the time-frame given. I would definitely recommend them. The driver sent me an email when my car arrived, safe and sound, at the destination.
Happy to put your mind at ease, Gunnar! Thanks for the wonderful review!!
Reviewed July 7, 2016
Ship A Car Direct and the carrier they selected to transport my vehicle, A Plus Auto Shippers/A Auto Delivery Service, were very professional and courteous throughout the entire process. The user videos provided by Ship A Car Direct and the reviews by former customers were also quite helpful. The carrier picked up the vehicle in Grand Rapids, MI on Saturday and delivered it to Albuquerque, NM on Monday; much sooner than I expected. The car was delivered without damage, only a little dirty because the carrier had to drive through significant rain in route. The driver went so far as to put some items from the vehicle into his cab so that they were protected from theft or wind damage. I am very satisfied with the entire transport process and would recommend Ship a Car Direct car shipping to anyone needing a car transported.
Happy to keep it nice and safe for you! Thanks for the positive review, Don!
Reviewed July 7, 2016
Second time I have used Scott at Ship a Car Direct. Smooth experience and he was so responsive to emails and phone calls. I had to keep changing our dates and he was keeping everything up to date and was able to get a carrier even with all the changes. Highly recommend this company.
Thanks for the great review and the repeat business, Suzanne! Happy to keep it smooth for you!
Reviewed July 7, 2016
From quote to pickup to delivery, the team of Scott and Umid (UZ transport) was professional and responsive. Cars delivered on time with no damage. Price was competitive and beat 5 other "direct" quotes. Only improvement is to remain in touch after the pickup is scheduled and check in via a phone call. Better customer satisfaction can be achieved.
Happy to keep it safe and timely, Diwakar! Thank you for your positive feedback!
Reviewed July 7, 2016
The car was farther than I wanted to travel to pick it up so I needed it shipped. I got several quotes off the internet and I had read some other reviews of Ship a Car Direct and they had good reviews, so I just decided to take a chance to go with them. The quote that I got from them was in line with other places. But, we were really impressed with the gentlemen that actually delivered the car. They're friendly and knowledgeable. We enjoyed talking to them a few minutes once we had delivery of the vehicle. It was a great experience.
Glad to hear it was a great experience! Thanks for the positive review, Bob!
Reviewed July 7, 2016
I was moving from Washington state to Washington, D.C. One of my friends recommended Ship a Car Direct as he used them before, so I picked Ship a Car Direct to help me move one of my cars. I thought that their quote was fair and good. All in all, our experience with them was great, easy and very straightforward. I’ve already recommended them to other friends.
Glad it was easy for you, Jennifer! Thanks for the great recommendation!
Reviewed July 6, 2016
I had a great experience with Ship a Car Direct and the driver who shipped my car. The staff at Ship a Car Direct was professional and communicated well. The driver was awesome, and gave clear instructions about where/when he has to pick up/drop off the car. The car also got to the destination much earlier than anticipated! I would definitely recommend this company to anyone without hesitation! The price is also very affordable!
Glad to keep it timely and affordable for you! Thanks for your awesome review, Kaylyn!
Reviewed July 6, 2016
I recently moved completely across the country and used these guys to ship my car VERY last minute (like two days before our move) and could not be happier with my decision to use them. Great communication throughout the process, everything was on time (even early), and the price was extremely competitive. They explained the bidding process well and were very transparent. Highly recommended.
Happy to keep it timely and transparent for you! Thank you for the wonderful review, Chris!
Reviewed July 6, 2016
Our son moved to California and we had to ship his car out. We did a lot of research. After talking to a few people and seeing some of the reviews, we went ahead with Ship a Car Direct. I spoke with Angela and she walked me through a lot of things. She sent me some great videos. She was wonderful, very polite, very nice, and always answered my questions. At any time I called, she called me back. Once the car got to California, it was in the hands of another company. They were really fine too. My car got to its destination in great shape and in a very timely manner. Ship a Car Direct was efficient and we had an amazing and incredible experience. I would recommend the company to my neighbors and anybody interested.
Thank you so much for the lovely review, Esther!
Reviewed July 6, 2016
We were moving from one state to another to change homes and I used Ship a Car Direct. I dealt with Scott at Ship a Car Direct and he was awesome, always in touch with me and wrote me emails back within minutes. It was great customer service and their quote was fair too. I'd recommend Ship a Car to others.
Happy to keep in touch throughout! Thanks for the awesome review, Suzanne!
Reviewed July 5, 2016
We had to ship our Lexus from Scottsdale, Arizona to Millsboro, Delaware on the ocean. I made an inquiry online and then two dozen companies got my name and started writing and calling me. The lies started when I looked up as much information as I could about them. I found out that, apparently in this part of the industry, it's a horror story that there were more disturbing things about cars being mishandled and amounts of money being demanded at the receipt point. I went to the BBB site and found out about Ship a Car. I spoke to them then started looking at the comments which were uniformly favorable.
Their quote was the highest, but then I compared it with the ratings on the others. I have a valuable car to ship and the additional $500 wasn't going to deter me from having it done right. Ship a Car sent instruction videos on how to prepare the car, what to look for, and cautioned on discovering damage before I sign the bill of lading at the receipt. It was quite thorough. They also gave follow-ups on the day of transport, the day of receipt, and then on subsequent days. The transport company delivered the car on a Saturday, which I thought was great and highly unusual rather than waiting over the weekend. They made every effort to accommodate us. It was excellent from beginning to end and we've recommended Ship a Car.
Glad our positive reviews were helpful, Marty! Thanks for adding your recommendation!
Reviewed July 4, 2016
I was leaving a car from Arizona to California, one that my father was giving to my daughter. I was looking through Ship a Car Direct online and they looked like they had great reviews. When I reached out to contact them, the gentleman that I spoke with was extremely helpful, very knowledgeable, and explained to me the whole process, so I felt comfortable. Having never done it before, I wasn't sure what the process was and what to expect. The quote I got from them was very fair and competitive given what I had seen was out there. I knew that it was fluid because of the season and the busyness. It was a little bit more than if I had gone down and driven it back, but it probably flushed to be about the same and it saved the car miles as well as wear and tear.
I dealt with Scott mainly at Ship a Car Direct. He was very clear in my expectation. He kept me breath of wind when he finally was able to secure a carrier out at Phoenix and then he provided the information of the carrier and the contact information. He also let me know who would be calling and that I could contact them too. Then I moved over and dealt with the carrier for the exact pick-up times and drop off times and location, and then just circled back with a thank you. Ship a Car was excellent and I might use them again.
Happy to help you feel comfortable with the process! Thanks for the wonderful review, Lisa!
Reviewed July 3, 2016
I did a research online and according to reviews, Ship a Car Direct seemed pretty reliable and also the price is affordable compared to other companies. It's not the cheapest, but I don't want to go with a company that only charge me $500 for shipping a car cross country - I'm not sure they would be reliable. When I was in contact with the crew who helped me, he was knowledgeable and trustworthy. At first, I was a little worried that my car won't be picked up at the time that I wanted the most (I was about to move), but they picked up on time and then it was in the timeframe and it got delivered a day before than I expected. Fortunately, I got to San Francisco already, so it worked out perfect. Overall I had a very positive experience with this company. Ship a Car Direct is a trustworthy company.
Great to hear it was a positive experience! Thanks, Albert!
Reviewed July 2, 2016
Ship a Car Direct provided outstanding service and communication from start to finish. I met driver, had contact info for both origin and destination. Felt confident, respected, and extremely satisfied when car was received.
Happy to keep you well-informed throughout! Thank you for the wonderful review, Paulette!
Reviewed July 2, 2016
Ship a Car Direct shipped my vehicle from California to Crown Point, Indiana. Their prices were competitive and I liked Angela, the rep whom I spoke to. She was great and very responsive. She was able to work through some invoicing with me. She answered all my questions about the actual carrier and provided the documentation on the carrier as well. She followed up afterwards as well as during the week in which the car was to be picked up. The car was picked up early and delivered early. It was the most painless part of my cross-country move and it was very much appreciated. Angela and the carrier were fantastic. I had no issues and I would absolutely recommend them again a 100%.
Happy to keep it painless for you! Thanks for the lovely review, Kim!
Reviewed July 1, 2016
Earlier in June, my wife and I decided to ship our vehicle versus drive it for our move. We choose Ship a Car Direct based upon the reviews, but unfortunately, our customer service experience was less than desirable so we want to inform other customers who are looking for this service and encourage them to find another company who is more responsive and professional.
The day before our move, my wife called the transporter to make certain that we were still set-up for pick up; however, they informed us that they had cancelled the job. We of course were frustrated, but understood that it was not Ship A Car's fault. Due to the cancellation of the job, we followed-up with Ship a Car Direct for a reschedule. We specifically attempted to reach Gaby, but our e-mails or voice messages were not returned - not until a follow-up "pointed/direct" e-mail was sent to her. To make a long story short, after thinking on it, we decided to cancel the job since we couldn't wait for another transporter to accept our job and that Ship a Car Direct could not guarantee that our car would be picked up. Our window of time had passed, so at that point, it was best to drive ourselves.
Much to our surprise, after the cancellation, we still received a call from another transporter to set-up a pick-up time for our vehicle. We felt bad that Ship a Car Direct did not contact them to let them know the job had been cancelled. After additional headaches attempting to reach Gaby, we finally connected over e-mail and we were promised that our deposit would be refunded and that it could take up to 72 hours to be reflected on our account.
Unfortunately, it is now a week and a half later, and we have not seen the refund. We were forced to dispute the charge with our credit card company to recover our money. In the end, we really didn't want to waste our time writing a bad review. However, the customer service and follow-up was so poor, we felt it was necessary to inform others of our experience Ship A Car Direct. Best of luck with your search in finding a better, reputable company to work with. That all said, we had hoped that the refund would have already been resolved. Due to the lack of response from Gaby and the fact that she did not follow-up.
Our apologies for the miscommunication around scheduling your transport and for the delay in receiving your refund. We dropped the ball at a couple of stages during your transport. Unfortunately, after the first carrier had to cancel last minute we did not effectively communicate how we were working to confirm your transport, and the second carrier was confirmed in good faith that you still wanted to transport your vehicle. We apologize for the misunderstanding with Gaby and are working to improve that communication process. You have our sincere apologies for the glitch that caused the delay in your refund. We processed your refund for you on Friday, July 1. We have tried to reach you by phone since then to apologize directly, but we have not yet heard from you. Please feel free to call our Operations Manager if you have any further concerns or wish to provide further feedback about your shipping experience.
Reviewed July 1, 2016
I was relocating and needed to ship my vehicle. I liked the ease of use of Ship a Car Direct's website as well as the information provided to me. I felt that the quote they gave was clear and wouldn't change, and that I was dealing with a reputable company. The shipping experience was great, easy, and affordable. It was pretty much automated.
Happy to keep it easy and affordable for you! Thanks for the great review, Rene!
Reviewed June 30, 2016
We were moving from Maryland to California and didn't want to drive all the way across the country because we figured the movers would make it faster than we would. I went on the internet and looked at the reviews and ratings of transport companies, and selected Ship a Car Direct. I spoke with David to get a quote. At the first instance, he told me about Ship a Car Direct and what the price would be approximately as well as the schedules. Then he maintained a constant updating of the status. He stayed on top of it by email. If I had any questions I'd call him, and if he wasn't there he'd call back fairly quickly.
The particular shipper that they selected was very good. However, it was the movers who actually were faster because they didn't have to make any of the stops, unlike the shipper since we weren't the last pickup and we probably weren't the first drop-off. We expected the move to take longer. We could have driven as fast as they did because they had other stops, but we couldn't leave until after the movers had picked everything up. I was very pleased from our initial contact with them until the final delivery.
Great to hear you are pleased! Thanks for the positive review!
Reviewed June 29, 2016
We located the body for an MG Midget in California but it didn't run. It was on four wheels and we needed to get it from California to Gaithersburg, Maryland. I queried a number of sources including one where the shippers provide quotes directly. Ship a Car Direct was the one that had a list of vendors of that service and would match up with somebody that had been pre-certified. I felt good about them. The price turned out to be lower than any of the other quotes I had gotten. I have never done this before so I had some concerns that things could go wrong. I talked to Scott and he seemed very organized. He assured me it was no big deal and it could be done easily. I felt confident talking with him and that he had done this many times before. Even though the vehicle wasn't running which is a downside, it could be accomplished, but he told me it may take little longer.
Scott did a really good job expediting the process and matching me up. I was very happy with the result. The vehicle arrived a couple days early from the day promised and we were surprised at how fast the process was. It was only four days from pick up to delivery. The only thing we had to accommodate was the seller could only be there after six in the evening, so the car essentially had to be picked up after business hours. They accommodated that as well. I'd use Ship a Car Direct again and I'd recommend them.
Happy to find you a great carrier match! Thanks for the wonderful review, Edward!
Reviewed June 28, 2016
I'm in Louisville, Kentucky while my son lives in Arizona and has been out there for a few months. He needed his car which was here so I was going to send it to him. When I asked for a quote through a phone number I found, I ended up getting an abundance of quotes from different people. After checking reviews, I responded to the quote Ship a Car Direct sent me. They were very professional. The only thing was it took about four or five days, including the weekend, for them to locate a carrier. Once that was done, they gave me the carrier's information. I was contacted that morning by the carrier and it went like clockwork from that point. He drove the car up there 'cause he couldn't get his double decker trailer and he couldn't get down my street. I went and picked him up and brought him back. He got the car and then he took off. It went really well and everything has been good.
Glad to hear it went well! Thanks for the positive feedback, Tracy!
Reviewed June 27, 2016
This is my first time shipping a car to another state and I couldn't be happier with Ship a Car Direct. The videos on their website were extremely helpful, basically answering every questions I had. My agent was great too. She kept me posted with every step throughout the process.
Glad the videos were helpful! Thanks for the lovely review, Amy!
Reviewed June 27, 2016
I have been spending a lot of time in a different state so wanted to have a car there. I shipped one using Ship a Car Direct because all the reviews about them seemed positive. They were also easy to use. It was a positive experience.
Glad it was easy for you! Thanks for the positive review, Mike!
Reviewed June 24, 2016
I was moving from Chicago to Texas so I looked up online for an auto transport company. Ship a Car Direct seemed more legitimate than all of the websites that I looked at. I received my quote over the phone and then confirmed by email. It was pretty decent so I went with it. I worked with David and he was very nice and detailed with the information which made me comfortable. He was also very flexible. He found me the person that was gonna ship my car very fast. All my interactions with him were very pleasant. Ship a Car Direct is reliable to work with.
Happy to keep it fast and flexible for you! Thanks for the positive review, Ifeoma!
Reviewed June 23, 2016
Ship a Car definitely had the best price after I did a few different quotes from people. I also did a research online and they had the best reviews. Cathy was my service rep and she was with me every step of the way. She kept me updated, answered all of my questions, was really helpful, and easily accessible. It was difficult to find someone going from New Orleans to where I am right now, which is in the middle of nowhere in Northern California, but Cathy did everything to find me a carrier and I was very happy about that.
Happy to be with you every step of the way! Thank you for the lovely review, Aubrie!
Reviewed June 21, 2016
Very professional. Timely arrival for pick-up of vehicle. Representatives easily accessible for questions/concerns. Would use service again if need arises. David was great with answers and updates.
Happy to keep you well-informed! Thanks for the positive review, Ramon!
Reviewed June 19, 2016
We have been spending part of the year in Colorado and part of the year in New Hampshire. When we move from one to the other, it’s handy to ship the car and then we can fly. Before, we had tried to deal directly with trucking firms and that didn’t work very well. We tried Ship a Car Direct a year ago and that worked out really well, so we continue to use them. I’ve been talking to the guy there and letting him know what we needed, and it has almost worked to figure out how to get a trucker to come to our house in New Hampshire. I've had no problems with their rep and interactions with him has been excellent. They're great at Ship a Car Direct and I’m very happy. It’s a whole lot easier dealing with a broker like them than trying to deal with the individual trucking firms.
Happy to keep it easy for you! Thanks for the great review, Charles!
Reviewed June 17, 2016
I had a new job cross-country. I used Ship a Car Direct and my car came very quickly so that was nice. The price was good and the sales agent was upfront. He made the process very plain and clear. I'd recommend them.
Happy to keep it quick and direct for you! Thanks for the recommendation, Elizabeth!
Reviewed June 15, 2016
I bought a car out East and I live in Iowa. What I read on Ship a Car's website about there's no cash upfront, how they select carriers, and a lot of the reviews I read all led me to believe that I'd have the least amount of problems going with them to ship my car. I used their online quote calculator but because I live in a little backwater, they couldn't quote it because it was off the beaten path. It wasn't from a large city to another large city so I had to get a special quote. So they followed up with an email quote to me. I think their quote was a little bit high but we talked it through and settled that it was acceptable.
Customer service rep kept me aware of where they're finding a bidder for the transfer and lining him up and then verifying that the price was right. There was actually an increase when the guy actually bidded, and he came back to tell me, "There were a couple of other bids and everybody was higher. This is the least." They reiterated, "Cause you live out in a backwater and nobody goes there. It's like a dead-end street and that's it." He kept me aware of what was going on all along the way. Once the car was picked up, they gave me updates of where the driver was, gave me numbers I could get in touch with the driver directly if I needed to, which I did cause I wanted to change the address where they were going to deliver it to.
Thank you for the five star review, Peter!
Reviewed June 14, 2016
Ship a Car Direct shipped my car. Their customer service rep was pretty good and I had a smooth interaction with them.
Glad it was smooth for you! Thanks for the positive review!
Reviewed June 13, 2016
I was moving from Virginia to Colorado and I had to ship two cars. I looked at several companies and Ship A Car had a good price and reviews online. They gave me a competitive quote and the customer service rep stayed in contact with me constantly. She answered her phone and returned our calls which is spoken highly these days for customer service people. I’ve never shipped a car before and this went well, and I was pleased. I’d recommend them to somebody else.
Glad it went well! Thanks for the positive review, David!
Reviewed June 9, 2016
I needed to ship a vehicle that I purchased out of state and I wanted to make sure that I had an overall quality service since the vehicle was considered rare. I ended up going with Ship a Car Direct because they had really good reviews online. I used their online quote calculator which really helped me in making my purchase decision. I was expecting it to be much more expensive, but the quote I got was fairly reasonable.
I called their customer service rep and gave him my information. He also said that he'd get back to me once everything was set up, which he did by calling me and through email and I called them to verify and make sure that everything was correct. My interaction with the rep was very vague, although I didn't really need a lot of information. Then the driver who delivered my vehicle was friendly and very knowledgeable. He walked me through the vehicle and explained to me that it was one of the best he'd seen so far. Overall, it was a great experience and I am extremely pleased with the level of service that Ship a Car provided.
Thank you for the positive review, Javier!
Reviewed June 8, 2016
I had used Ship a Car Direct before. I used them again and the quote given to me was a good price. I originally scheduled a date, and it was to get the car shipped on a Monday and they said that’s seven days late. So I had to get scheduled the following week. But I asked them beforehand, "Am I late? Is this window late?" because I scheduled it and it was about two or three weeks before the exact date I wanted. And they said, "Oh, no. You're actually early." So I said, "Okay. So it should be on the exact date, then." But it actually ended up being a week later and it pushed back my schedule of leaving the state. It messed me up a little bit, but they ended up getting it out, so overall, it was okay. I'd recommend them.
Sorry about the misunderstanding about timing, but glad it worked out in the end! Thanks, Eric!
Reviewed June 6, 2016
Your service was outstanding at every level. Emily was exceptional in understanding my needs and followed up at all times to provide comfort for me as my car was in transit. I would have no hesitation in recommending Ship a Car Direct to anyone looking for a safe and reliable means of shipping their vehicle.
Happy to keep in touch throughout your transport! Thanks for the wonderful review, Thomas!
Reviewed June 6, 2016
All the videos are nice and helpful but the video about Lead Time is misleading. I placed an order to ship my car from West Roxbury, MA to Phoenix, AZ on 4/14/16. I requested to ship my car between 4/25/16 to 4/29/16 because my flight to Phoenix was on 4/30/16. I had 10 days between the date that I placed the order to the first day - my car was available for shipment.
I didn't hear from Ship A Car Direct until 4/25/16 so I contacted them and reminded them that I needed to leave on 4/30 so the car needed to be shipped out by 4/29. I got the response saying that they are working on it. But still didn't pick up my car until 4/27 so I emailed again and the answer was I will hear from them soon. By 4/28 I was very anxious and disappointed when I didn't hear from them. I contacted them again to express my intent to cancel the service by the end of the day if they couldn't find the dispatch.
Finally, they found the dispatch that wanted me to drive 40 minutes to drop off my car. It wasn't possible to drop off the car without bothering my friends or coworkers. So, they arranged for picking up my car on 5/2/16 after I already left. I still had to bother my friend to wait for their pick up until 9 pm. Everything was fine after the car was picked up.
Thank you for your feedback, Flora. We are sorry that we did not have advance notice for you about your transport, glad it was delivered safely after it was picked up. It is often surprising for first time shippers to learn that there isn't an advance schedule like there is for buses or air flights, nor is there service to every city in your preferred time frame. We try to be clear that when coordinating a carrier match that: timing projections are estimates, are usually confirmed within 24 hours of pick-up, and as such many shippers do have to rely on a little help from friends You have our apologies that we did not communicate that effectively to you.
Reviewed June 4, 2016
Ship a Car Direct was recommended by a dealer for transport of a Jeep Wrangler from upstate NY to Houston, TX. The shipment went very smoothly, with a pickup one day early and delivery 2 days later. Matt was the delivery manager and was very professional and quick to respond by email or phone. Matt was a key reason the delivery was so fast and provided key contact info for the driver of the delivery. The Jeep arrived in great condition. Would definitely use Ship a Car Direct again for vehicle delivery.
Happy to keep it quick and safe for you! Thanks for the great review, Robert!
Reviewed May 31, 2016
I moved across country to a rather out-of-the-way location. It took a bit of time to find a carrier that was coming to my area, but Ship a Car Direct was with me every step of the way. Gaby was my contact at Ship a Car Direct and she was wonderful. She kept in touch with me, kept me updated, and always answered her phone or returned calls promptly. After the wonderful customer service that I received, I know why Ship a Car Direct is a favorite for moving cars. If you're looking to have a car shipped, definitely contact them. They handled all of my concerns and I was fully confident in them based on the excellent communication.
Happy to stick with you every step of the way! Thanks for the wonderful review, Aubrie!
Reviewed May 31, 2016
Worst customer service and poor communication and do not keep up with business agreement made. I had booked my car to be picked up during the 3 day time period per their business norms from May 26-28, no one called or showed up to pick the car. Even when we tried to reach the company on May 28th nobody even answered our call so we were clueless if our car would ever be picked and if or when I can expect a driver to pick it up. Poor service, if can't arrange for transport at least a proper communication during that window period would be of help. This caused the most inconvenience during our relocation and extra expense to find a transporter for our car at last moment as we did not know where to leave our car as we move out of the state. Wish I didn't trust them with my relocation.
We are sorry you had a frustrating experience with your transport. We always try find a great carrier match for target windows but unfortunately we cannot guarantee preferred dates - especially when shipping over a holiday. While we suggested other options to help troubleshoot your situation, we regret that we did not effectively communicate to you the reality of timing estimates and limited availability over holidays. You have our sincere apologies.
Reviewed May 31, 2016
I bought a car in California and needed it shipped to Las Vegas. Ship a Car Direct weren't the cheapest, but they were close enough and their customer service just seemed better. Everybody was very diligent and kept in touch. I always knew what was going on. It's important to know where my car was and it was easy to reach the driver who actually had the car. He was very good.
Happy to keep in touch throughout! Thanks for the positive review, Tom!
Reviewed May 28, 2016
I had to get a car out to the East Coast for somebody. I narrowed my choice down to two transport companies based on a few reviews in different sites. I felt the person I talked to at Ship a Car Direct was more honest and wasn't trying to push me to sign instantaneously on that little form to commit myself. The other company told me that the upfront payment would vary depending on what the trucker would need for tolls and other BS. It felt that I was going to get ripped off going with them. The quote from Ship a Car gave me a ballpark for what I was going to spend on the car to get it out and it was fair. The rep was very pleasant, friendly, and was informative. She was very good at what she was doing and I liked her. I'll probably use them again if I ever need them.
Glad to keep it pleasant for you! Thanks for the positive review, Mark!
Reviewed May 27, 2016
Everything went well with Ship a Car Direct. They were excellent, quick and gave me everything I needed to know. Everything was exactly as they said. I loved the little video that I found on their website that guided me through things that might happen. Also, they were able to answer the questions that I had, so it was very helpful.
Happy to keep you well informed! Thanks for the great review, Curtiss!
Reviewed May 27, 2016
This all went very smoothly. Any questions I had were fully answered. The cars arrived on time with no issues and I was able to communicate with the driver if needed. The price and guarantees were the best. I would recommend this service to all who need it.
Happy to keep it smooth for you! Thanks for the positive review, Bob!
Reviewed May 26, 2016
One of my friends referred me to Ship a Car Direct when I was moving. Their rep, Eric, gave me a very decent quote. The customer service rep has been very professional and polite and gave me very useful information. Everything was good and they did a great job.
Thanks for the positive review, Praveen!
Reviewed May 26, 2016
They take the stress and worry out of the process. They are very clear and offer great communication the entire way through. Highly recommend! Car went 1700 miles in 2 days.
Happy to keep it stress-free! Thanks for the great recommendation, Craig!
Reviewed May 24, 2016
I needed to ship my vehicle because I was moving. So I looked at other different auto companies that shipped cars and a lot of people had suggested that I should go and use Ship a Car Direct. Their price was a bit more expensive when I got a quote from their online quote calculator, but I got my car safely so it was okay. Their customer service rep, Matt, was on point. If I ask him a question, he would get back to me maximum half an hour or before, so it was a great experience.
Happy to keep customer service on point! Thanks for the positive review, Kinnari!
Reviewed May 23, 2016
We had a great experience with Ship a Car Direct. They confirmed our pickup date within 24 hours of us putting in the request to ship and they arrived on time at our home the day of shipping. The driver was very polite and efficient and had all the paperwork done in 15 minutes and the car loaded within 30 minutes and the car arrived in Cleveland the following evening in perfect condition (2 drivers with the truck). This shipping service saved us a huge amount of time and money as otherwise we would have needed to take time off work to drive the car to Cleveland and then fly back to Bozeman which would have cost us much more than the $900 shipping cost. Would definitely use Ship a Car Direct again if the need arises.
Glad to hear it was a great experience! Thanks for the wonderful review, Suzanne!
Reviewed May 23, 2016
We used Ship A Car Direct to ship two cars on different occasions from Texas to Pennsylvania. Stefan helped us both times and he was always prompt and responsive. The carriers that he arranged were timely for both pickup and delivery and the cars arrived in the same condition as when they were picked up. Overall, great experience and great value for the money.
Happy to keep it timely for you! Thanks for the great review and the repeat business, Doug!
Reviewed May 21, 2016
I've had a pretty good experience with Ship a Car Direct. All I did was call them and ask if they can ship my car, and I got it shipped once I paid them. The rep explained to me most of the information that I needed.
Happy to keep it easy for you! Thanks for the great review, Rajasekhar!
Reviewed May 21, 2016
My sister was giving me her old car and I needed to get it shipped from Temecula, California. I didn’t want somebody to drive it because it will add too many miles to the car. Ship a Car Direct had over 2000 reviews and I thought, “Oh, not 2000 people can be lying about this.” They had the best reviews. I used the online quote to compare prices with other shipping options and their quote was fair and seemed a very safe option. It was technically cheaper than other options but definitely in the range.
The interactions I had were very friendly. I was a little bit anxious with the trucking company. They didn’t tell me when they’ll pick up and when they’ll arrive until the very last minute. I was getting anxious because my sister had work so I have to know the exact time they’ll arrive. Other than that, everything went smoothly. The car came safely and on-time.
Glad our positive reviews were helpful! Thanks so much for adding yours!
Reviewed May 21, 2016
I needed to ship my car due to a work-related relocation and Ship a Car Direct was referred to me by my colleague. I took advantage of their online quote and it was good. It was less than their competitors'. That was one of the most critical deciding factors. Customer service rep, Matt, was very prompt. But their assistant had a default mailer which just kept coming back to me even though my car was picked up. Other than that, it was good that I had the number of the driver and I could check on the ETA of my vehicle. The driver provided me with an accurate ETA and he was updating me all the time.
Happy to keep it timely and affordable for you! Thanks, Shubhro!
Reviewed May 20, 2016
We're shipping my wife's car for a cross-country move. Ship a Car had the best reviews on ConsumerAffairs, and they gave us a competitive price. The people at Ship a Car were in continuous communication with us. It was great that way.
Glad our positive Consumer Affairs reviews were helpful! Thanks for adding yours, Robert!
Reviewed May 20, 2016
Ship a Car was very good and prompt in responding to my emails and taking care of things. The person that they used to transport the vehicle from Rhode Island to Phoenix, Arizona was excellent.
Glad to hear it was a great carrier match! Thanks for your positive feedback, Reyes!
Reviewed May 19, 2016
They're pretty stellar at Ship a Car Direct and it was a good experience overall. I liked the idea that there was only one driver, so it was easy to get in touch with him. We texted him and within a couple of minutes, we would get a text back saying where he was. There was a little bit of delay and it took two days to pick up my car after the promised date, but after that it was smooth sailing.
Thanks for the stellar review, Mohammed!
Reviewed May 19, 2016
Ship a Car Direct did a great job for us. They were very good at keeping us informed of what was happening from picking up the suv to delivering it. Scott was great to work with! Best of all was the suv got to Colorado in perfect condition.
Happy to keep you in the loop throughout! Thanks for the great review, Patrick!
Reviewed May 19, 2016
Steve and I bought a car for my daughter and needed to ship it back to where she was. My husband did all of his homework on the Internet and that's how he decided Ship a Car was the best one. Working with the customer service rep was fine. My daughter got it all in one piece so that's good. I'd recommend Ship a Car to others.
Glad our online reviews were helpful! Thanks for adding yours, Kathy!
Reviewed May 19, 2016
We live in California and purchased a car here. We have a daughter attending law school in Indiana so we had it shipped to her there. We attempted to ship with another car shipper, but didn't feel comfortable with their service. So after doing some more research on Google, we found that Ship a Car Direct ranked highly. We were on a tight schedule to get the car over there. It was a brand new car and had less than 10 miles on it, so we were concerned about the safety and the condition of the car, driving from here all the way to Indiana. Ship a Car Direct assured us that it would get there in close to the same condition as possible and they would be able to get the car over there within a week's time, which was in line with our scheduling needs at a competitive price. So they really hit the quality of service, schedule, and price on the head for us that made it an easy decision. If we ever have a need to ship a car, we would go back to them without question.
Happy to keep it quick and safe for you and your daughter! Thanks for the positive feedback, Audrey!
Reviewed May 18, 2016
I had to get my son's car from California to Tampa and Ship a Car Direct's price was good and their customer service was very helpful. I was satisfied with the quote that they gave. The customer service rep described the process and told me exactly what was going to happen since I had never done this before. He told me when they could pick it up and when it would be delivered, and it was all to my satisfaction.
Happy to be helpful! Thanks for the positive review, Randi!
Reviewed May 18, 2016
I was shipping a vehicle from New Jersey to Florida and Ship a Car Direct have generally good reviews online so I used them. I received a couple of emails then they called me back to discuss the quote. The quote they gave was okay and it was a reasonable price. Their customer service is very proactive and informative.
Happy to keep you well-informed! Thanks for the positive review!
Reviewed May 18, 2016
I was transferring to a new work location from California to Georgia. Ship a Car Direct seemed like a well-rated company online, so I was happy to use them to ship my car. I used their online quote calculator and the quote that I received seemed like the best available. It was also great with the customer service rep.
Glad to hear it was positive shipping experience! Thanks for your feedback, Damon!
Reviewed May 17, 2016
I had a wonderful experience with my car move -- shipping from New Jersey to San Diego. They were on time and communicative and the process was perfect. I highly recommend them as they respond with questions and do a great job.
Glad it was nice and timely for you! Thanks for the lovely review, Laurie!
Reviewed May 17, 2016
We were extremely impressed with the excellent customer service we received as well as the perfect condition our vehicle arrived in. Everyone we dealt with was very courteous and kept us informed throughout the entire process. It was seamless and we would definitely use Ship a Car Direct again whenever we need to ship our vehicle. A great experience!!
Happy to keep it nice and safe for you! Thanks for the wonderful review, Mary!
Reviewed May 17, 2016
I moved to the East Coast from the West Coast and I needed to ship a vehicle across. The great reviews for Ship a Car Direct and their good customer service made me want to use them. They had good videos on their website, were prompt getting back to me to answer my questions and took the time to really explain the process. I got a receipt of a quote which seemed reasonable. Customer service representative kept in constant contact with me through email and phone and were able to tell me where the vehicle was during the transit. We were able to change the pickup on the fly to make it more convenient for me and the drivers were able to accommodate that. I couldn't be happier. I'd definitely use the service again and would recommend Ship a Car.
Glad our good reviews were helpful! Thanks for adding yours, Richard!
Reviewed May 17, 2016
Great company to work with!! Pick up was on time in Missouri and delivery was early which saved me money having to get a rental. My car was there once I stepped off the plane in Seattle! The customer service rep was very friendly and answered all my questions! Would use them again!!
Always happy to save you money! Thanks for the lovely review, Christine!
Reviewed May 16, 2016
I just purchased a vehicle in another state, so I needed it delivered. I had read some good reviews about Ship a Car, and they were reasonably priced, as well. They were coming in a little less than some other quotes I've had. Also, the people I spoke to were all nice. All those factors led me to go with them. In addition, their customer service reps were great. I didn’t have to wait on hold a bunch to get to whoever I was calling. If I called their number they would pick right up, which was cool. It was a really easy process. Their service was excellent and I’m a very happy customer.
Happy to keep it nice and easy for you! Thanks, Banning!
Reviewed May 15, 2016
My father passed away and my mom didn’t want to have the two cars. We thought, "Well, why don't we just take this car?" So I've done my research online and saw the Consumer Affairs report where Ship a Car was rated very well. I looked at other kinds of sources and Ship a Car always had positive reviews. I signed for another place to get a quote initially but I never heard back from them. So I then signed up with Ship a Car Direct and they immediately got back to me. They were very responsive. I’ve entered my info online and Emily emailed me the quote. She was incredibly helpful. The reps and the guys online were helpful too. Overall, the experience was pretty straightforward.
So sorry for your loss, Laura. Glad our Consumer Affairs reviews were helpful - thanks for adding yours!
Reviewed May 15, 2016
I've had Ship a Car Direct move my car from Boulder, Colorado to the Virgin Islands before, and everything went smoothly, so I chose them again. They gave me a quotation that was fair although I had to wait longer than I had hoped. I had given them a final date of Sunday, May 1st, but they didn't come until that Thursday. They were four days late and that wasn't so good. I was disappointed that they didn't get it on time. Because I left the country, I had to leave the car at the Toyota dealership.
Thank you for your feedback, Angela!
Reviewed May 14, 2016
I used to work in Las Vegas but then my employer asked me to move to Connecticut, so I need to ship my vehicle. I researched on the BBB site and saw that Ship a Car's rate was nice. I used their online quote calculator and it gave me something that might fit my budget. I also thought that I'll have to pay a rental car for almost a week because I didn't expect that they will ship my car so soon, and they did ship it within 5 days which was the best thing.
Happy to keep it quick and safe for you! Thanks, Shashwat!
Reviewed May 14, 2016
I had a very good experience with Ship a Car Direct. I was relocating from one state to another, so I checked reviews online and found Ship a Car. I emailed them and they gave a quote. From the beginning of the scheduling to the transport of my car, the Ship a Car reps have been very good and timely. In fact, they've been very professional and it was all good.
Glad it was a good experience! Thanks for the positive review, Abhishek!
Reviewed May 13, 2016
Hi Matt. The car got delivered yesterday and all good. Just my final words on the overall experience. When I contacted you, it was already late and I was in trouble with another carrier. Usually people take advantage of the situation and ask for more money. But you and your team was not one of them. You helped me to ship my car with the short window with no extra charge. You can't imagine how much impressed I am with the service you and your team provided. You can use these points as reviews in any site so that others can get your service. You are awesome. One last point, the driver of the truck was a super nice person. Thanks for choosing the right carriers. Thanks.
Happy to be helpful! Thanks for the awesome review, Yajubendra!
Reviewed May 13, 2016
Ship a Car Direct had pretty good ratings online so we chose them when we had the car shipped from California to Philadelphia. I spoke with somebody when we got a quote. They followed up a couple of times. I eventually took over the lease on the car and had it shipped. Everything was pretty smooth. Between speaking with the driver and speaking with whoever it was at their office, everything was good. I would recommend them.
Glad it was smooth! Thanks for the recommendation, Matthew!
Reviewed May 13, 2016
I found the service above what I expected in all areas. I was particularly pleased with the delivery driver who really communicated with me. Truthfully everyone was superb however. Quite pleased for the money.
Great to hear! Thanks for the wonderful review, Jeff!
Reviewed May 12, 2016
I bought a ‘76 Trans Am from out of state and needed to get it shipped down from Minnesota to here. I used Ship a Car Direct because they seemed to have a pretty easy process.
Glad it was easy! Thanks, Chris!
Reviewed May 12, 2016
This was the first time using Ship a Car Direct. I would highly recommend them. There are a lot of companies out there offering similar services but Ship A Car Direct website assured I was making the right decision by using them. My vehicle arrived in perfect condition.
Happy to be helpful! Thanks for the great recommendation James!
Reviewed May 12, 2016
My husband did an internet search and looked at reviews of auto transport companies and we ended up hiring Ship a Car Direct because of their reviews. Their online quote calculator helped us know how much the transaction will cost before we commit to anything. The quote that we got was reasonable. Everybody was nice, helpful, and they knew what they were doing. They did what they were supposed to and we're happy with our experience.
Glad our good reviews were helpful! Thanks for adding yours, Erica!
Reviewed May 11, 2016
We were very pleased with our experience with Ship a Car Direct. It was a very quick experience but efficient and painless. This company lacked the drama I was receiving from the other quotes I had and was very business like. Again a pleasure to work with and will definitely use them again. Also the transporter John L Express was wonderful. Very efficient and professional. Will also request them if possible. Return customer in future if need arise.
Happy to keep it quick and painless, Karen! Thanks for the lovely review!
Reviewed May 11, 2016
Company was very responsive, coordinated a carrier with limited lead time, and partnered with a great company who were very communicative throughout the process.
Happy to keep you in the loop throughout! Thanks, Eric!
Reviewed May 11, 2016
I was very pleased with my recent car shipping experience. The staff was very helpful in securing my open car carrier and the driver was very prompt to meet me to pick up my car. Due to my living in an apartment and the large size of the carrier, I did have to bring my car to a larger parking lot location close to my house and the driver met me there for pick up. My car arrived the very next day without any damage. I would highly recommend this company to anyone wanting to ship a vehicle across country!
Happy to keep it quick and safe for you! Thanks for the great review, Toni!
Reviewed May 11, 2016
I have never shipped a car before so I went on the internet and found Ship a Car Direct. I sent them an email and a rep of theirs responded right away. We started talking and I thought he was very helpful. That’s the reason I went with them. They followed through, too, and my dealings with their customer service representatives were all positive. Additionally, the price quoted was about where I thought. It was fair and it helped to know it upfront. I had a very good experience with Ship a Car Direct.
Happy to be helpful! Thanks for the great review, John!
Reviewed May 10, 2016
I called Ship a Car and told them what I wanted to do, then they gave me an idea of what the price was. They called back on a daily basis to let me know where we were and the trip only took 3 days, so it was awesome. I had really good luck with them.
Glad it was a good experience! Thanks for the positive review, Shuamith!
Reviewed May 10, 2016
Eric gave me honest, accurate information from the beginning. He kept in touch throughout the process. My car arrived perfectly on the agreed date. The driver David was also excellent. I will highly recommend this company. Thank you for an excellent job.
Thanks for an excellent review, Patricia! Happy to keep in touch throughout!
Reviewed May 10, 2016
I was moving to California and needed to ship my vehicle. I liked that Ship a Car's quote at the beginning was very reasonable. They were really attentive, and answered all of my questions and were really nice throughout the whole process. If I would send an email, they would email back right away. They deliveredthe vehicle very fast and did a good job. The whole process from start to finish was very enjoyable. I'm very happy with the service so I would definitely recommend them.
Happy to be attentive! Thanks for the lovely review, Chelsea!
Reviewed May 9, 2016
I live on the west coast but I go to college on the east coast so I needed my 98 4Runner out there and I didn't have time to drive it because I bought it right at the end of the summer. Ship a Car Direct's rate was good and had good reviews. I emailed some lady from Ship a Car and she was helpful. She gave me a quote and she called whenever she had information she wanted to give me and it was easy to reach her. It went about as smoothly as something like that can go.
Happy to keep it smooth for you! Thanks for the great review, Spencer!
Reviewed May 8, 2016
Ship a Car Direct delivered my car fine and early and were responsive throughout the whole experience. I read the reviews and did the online quote calculator. I didn't go and look for others because they were on top of it and honest about their price.
Thank you for the positive review, Alison!
Reviewed May 7, 2016
My mom is planning to sell her house and I needed to ship my vehicle out of it so she could put the house on the market. Ship a Car Direct had a lot better ratings than most of the other companies that I had seen, so I chose them to do the service. Their online quote calculator was very helpful and it's nice that I could see what I was getting myself into without making a full-on resignation that I wanted to use Ship a Car Direct's service. I can make my own decision without being influenced by constant pestering. They called me one time and waited for me to call them back which I appreciated, unlike other companies who kept calling and asking me if I needed help.
Their customer contact rep, Angela, was very helpful when I was trying to get the non-operational fee taken off. She said if I could get the car fixed and they didn't have to use the winch, then they'll take the fee off. Unfortunately, I couldn't get the car running but she was still apt for helping. Also, the guys who showed up to help me and pick the car up were really funny. That made the experience a little more colorful. I appreciate that Ship a Car Direct contracts other people who are highly regarded, because I can then set a pickup date I want. The pickup all worked out really well since they did it on the day I wanted, dropped it off on the day that I had time to be available and deal with them. The whole thing went a lot smoother than I thought it would if I had to move the vehicle personally.
Happy to be helpful! Thanks for the amazing review, Kurt!
Reviewed May 7, 2016
I shipped a vehicle down to my son and Ship a Car Direct's online quote calculator helped quite a bit in my decision to go with them. They gave a good quote and their customer service was great. Overall, everything was good. The process was quick and hassle free.
Happy to keep it hassle-free! Thanks, John!
Reviewed May 6, 2016
I was relocated because of work so I looked online and saw Ship a Car Direct's reviews and got their services. My experience with them was good. I took advantage of their online quote calculator and the quote was within the price range I got online. I spoke to their rep and he sent an email giving me the information that I needed. When I decided I want to go, I sent an email back and he sent me a quote and a link to a website where I signed up. Then he got the transport ready when I picked a pick up date. The guy came and picked up the car on time and then showed up at the drop off 4-5 days earlier when the estimated is a week or so and there was no damages. I was worried about the stuff in my trunk but everything was intact when it was delivered.
Happy to keep it quick and safe for you! Thanks for the positive review, Chinemerem!
Reviewed May 6, 2016
I've dealt with Ship a Car Direct before and used them again when I moved from California to Florida. I felt okay with the quote they have initially given. Their customer service representative, Angela, was great from the beginning to end.
Thanks for the positive review, Carolina!
Reviewed May 5, 2016
From first contact to delivery everything went smoothly. Matt from Ship a Car was in constant contact and the transport driver also kept us well informed about pick up and delivery dates and times. Both vehicles arrived in perfect condition and on time (actually early).
Glad it was smooth and timely for you! Thanks for the great review, Lynn!
Reviewed May 5, 2016
Professional and courteous at every level. Price was more than competitive but I was paying for the service which was outstanding. I have recommended them to several other snow birds in my community who travel from several northern states from October to May and anywhere in between. I hope you see an uptick in business but save a spot for me.
We're ready whenever you are, John! Thanks for the wonderful review!
Reviewed May 5, 2016
I used Ship a Car Direct to ship my son's car from North Carolina to California. The process was very interactive where they kept me informed of what was happening and what to expect at every step in the move. Someone was available to answer questions and provide help from the quote through the delivery. I would recommend them to anyone that needs to ship a car.
Happy to keep you in the loop throughout! Thanks, John!
Reviewed May 5, 2016
I moved to LA from Maryland and I got good quality service from Ship a Car Direct. Their customer service rep was really nice and very helpful. She followed up to make sure everything went smoothly, and it was just a great experience overall. I've heard other people got the cost for less but the quote I was given by Ship a Car Direct worked for me so it's cool.
Happy to be helpful! Thanks for the lovely review, Mariah!
Reviewed May 4, 2016
I called and talked to a number of different shipping companies that seemed like they were the most smarmy, sleazy people on the planet. I was doing this for my brother because he wasn’t able to do it during the day and so I felt an added responsibility to make sure I didn’t screw it up. I had never shipped a car anywhere before so this was a new experience for me. When I ended up talking to Stefan at Ship a Car Direct, he was totally relaxed, professional, easy-going, and no pushiness. He listened to me and came in with a lower bid than anyone else I talked to by at least $100. I thought maybe I should worry because it’s cheaper. But when I talked to my brother and said I trust Stefan, he said he trusts me and to use Stefan.
I filled up the paperwork, did the contract, and within hours Stefan got back to me and gave the name and phone number of the guy who’s going to be moving the car. Elliot was my hauler and his company is called Sky’s the Limit Shipping. He is the greatest, most honest, decent, and sweet person I've ever met who does long haul. The car was being moved from a property that had belonged to my cousin who had passed away and the couple who were in charge of doing the auction for the house were supposed to be responsible for making sure that the car got onto the hauler. Since the husband left to go hiking, the wife was left to meet with Elliot. So I called Elliot to let him know and he said there wass no problem. He called her and she told him the car won’t start, probably needs a new starter and he's going to have to push it up onto the hauler. Elliot said he can't push it and he had two other cars to deliver. So he left and headed north.
I got a hold of him and told him all he had to do was jump the battery and it would be fine. But he was 200 miles down the road so he said as soon as he got the cars dropped off, he'd go back and get the car. I would have to wait a number of days. I talked to one of our neighbors who lived down in Florida and he went and put a new battery in the car. It started right up, which of course I knew it would, and moved it over to his house so I didn’t have to deal with the woman anymore.
Elliot stayed in touch with me every day from the day he missed my pickup until the day he picked up the car to let me know that everything was okay, where he was, and had the car from Florida back to Louisiana within 36 hours. My brother asked him if they could meet him at a place and he was okay with it so he and my dad went and picked up the car. My brother said Elliot could not have been nicer, was super polite, and very professional. The car was perfect. Elliot even took a picture of the car himself before he put it on the hauler so that we can see what it looked like when he loaded it and so we won't get upset.
Stefan did a good job finding Elliot. I don’t know if Ship a Car Direct has some kind of ranking for the people they use for moving their cars but Elliot would always be my first call. He is good, patient, willing to talk through whatever is going on so that I feel comfortable, and he honors his word. If I had to do it again, I would probably call Stefan because I have his phone number and I know he’s going to be honest with me and do me right. I would definitely tell him if I can get Elliot to go where I’m going. I would pick him any time.
You are right, Debbye - we keep a list of only the best carriers! Thanks for the wonderful review!
Reviewed May 4, 2016
Great transport! Arrived a day early in excellent condition. Don't waste your time or all of the endless emails and phone calls when you ask for a quote. Great service!!!
Happy to keep it quick and safe for you! Thanks for the great review, Steven!
Reviewed May 4, 2016
I had a car back east that I needed to get here to Chicago. I read the reviews and Ship a Car looked like one of the best so I reached out to them first. I sent an email and they came back to me with a quote, which was very reasonable. I felt comfortable. The customer service rep, David, did a very good job. He always kept me in the loop and sent me a lot of emails. Service was excellent. I'd recommend Ship a Car to anybody. They were very informative and outstanding.
Happy to keep you in the loop throughout! Thanks for the terrific review, John!
Ship a Car Direct Company Information
- Company Name:
- Ship a Car Direct
- Year Founded:
- 2008
- Formerly Named:
- Safe-Direct Car Shipping
- Address:
- 150 Murray St Unit 224
- City:
- Niwot
- State/Province:
- CO
- Postal Code:
- 80544
- Country:
- United States
- Website:
- shipacardirect.com
