
Ship a Car Direct Reviews
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About Ship a Car Direct
Ship a Car Direct is an auto transport broker that sets customers up with one of its pre-screened car carriers and answers any questions clients have about vehicle transportation. The company offers open and enclosed vehicle transport and accommodates any size of vehicle.
Visit shipacardirect.com- Door-to-door shipping
- No upfront deposit required
- $500 built-in insurance
- No terminal-to-terminal shipping
Ship a Car Direct Reviews
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- 4,962,754 reviews on ConsumerAffairs are verified.
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Reviewed Sept. 28, 2016
When I needed to ship my vehicle, I went online and used Ship a Car Direct's quote calculator. Then they sent me an email. The price was fair and it was 100% accurate compared to the final cost. They found a truck driver pretty fast which is much better than I expected. Everything went out pretty well and I would recommend Ship a Car Direct.
Thank you for your review and for choosing us to ship your car, Guillermo! Glad to hear that you are pleased with our service!
Reviewed Sept. 28, 2016
I was moving out of state and I just had my car, so I had a slight RD set up and I didn't want to drive. I saw that Ship a Car Direct had really good reviews on the Better Business Bureau and other reviews that I looked at and their price was more competitive. I felt good about their quote and that's exactly what their pricing ended up being. I spoke on the phone with my sales person Matt and I told him my earliest date that the car could be received had changed. He responded within two hours and was very reassuring that it would be fine. I decided three weeks before I was moving that I was gonna use Ship a Car Direct. I got an email from them at least once a week saying it wasn't unusual if I haven't had a carrier assigned. So it was nice to at least have the reassurance that I wasn't completely forgotten about even though it was three weeks of waiting. The whole experience was a lot easier than I expected.
Thank you for your review and for choosing us to ship your car, Laura! Glad to hear that you are pleased with our service!
Reviewed Sept. 27, 2016
I looked at the internet reviews and it felt that Ship a Car Direct was the best one when I was moving from East Coast to West Coast for a new job. The quote they sent me was pretty good compared to the other prices on the internet. Everything has been good and smooth. I even asked some receipt from their customer service and they give it to me the next day, so it’s pretty quick.
Glad to hear everything went smooth for you, Hsin-Ta! Thanks for your positive review!
Reviewed Sept. 27, 2016
I needed to transfer from a state to a different state and needed to ship my vehicle. The original company that was supposed to ship the vehicle didn't pick it up so I called Ship a Car Direct and the gentleman set it up. They kept me informed via email from the time the vehicle left and it's arrival to the destination. They have a good customer service and overall, I'm happy with the service.
Thank you for your review and for choosing us to ship your car, Dario! Glad to hear that you are pleased with our service!
Reviewed Sept. 26, 2016
Just a quick review about dealing with Ship A Car Direct. In one word... 'GREAT'. Driver appeared on time as promised. He was courteous and answered all my questions. The vehicle was delivered to our daughter in Wisconsin and the process couldn't have gone smoother. Would highly recommend them again.
Thank you for your positive review and for choosing us to ship your car, Stephen! Glad to hear that you are pleased with our service!
Reviewed Sept. 26, 2016
I was moving from Arizona to Florida and needed to ship my vehicle. Ship a Car Direct had very good reviews and I've heard experiences from friends that it's worth spending a little bit of extra money to use a better shipping car business than with cheaper ones. The quote they gave was a little high, but it was fair. The scheduler was good as well, and I really love the guy. He was great, stayed in contact the whole time and called me with updates and the car came when it was supposed to come. It's excellent. The communication was great, which I think is very important. Overall it was good.
Thank you for taking the time to review your experience with us, Ashley! We are very pleased to hear that we made you happy with our service!
Reviewed Sept. 26, 2016
I needed to ship a car across the country because my son had a summer internship. And since I've used Ship a Car Direct in the past, I got their service again and I had a rough idea of what the quote will be because we did the same thing last year. The customer service rep that I talked to was helpful and responded promptly, at least initially in terms of the pickup. Aside from that, the information on the movement of my vehicle came from the carrier itself so it worked out fine. Overall, I had no issues with Ship a Car Direct, which is the way it's supposed to be, so I'm happy with them.
Thank you for taking the time to review your experience with us, Chris! We are very pleased to hear that we made you happy with our service!
Reviewed Sept. 25, 2016
I had used Ship a Car Direct twice before and I had researched companies when I originally had to ship a car. They popped up, I called them, and they were very responsive. This time, I was moving from Florida to California. I roughly knew how much it was going to be because I had shipped from California to Boston before, so it was a matter of me getting on the phone with the rep, then having him give me a quote, and have a talk about it.
Their customer service rep was accessible and all of them were reliable. I never had a problem with all three shipping and I always knew what to expect. I felt they were connecting me to actual shipping companies they knew that were going to be reliable. If I was ever having trouble contacting the actual shipper that was in possession of the car that I was set up with, I knew I could always call Ship a Car Direct and get them to help me with that. I had a different shipper every time but I had a very satisfactory experience with all three. I’d recommend Ship a Car Direct to anybody that called me and asked. I’ve had family use them as well.
Thank you for your review and for choosing us to ship your car, Lisa! Glad to hear that you are pleased with our service!
Reviewed Sept. 25, 2016
I was moving from Memphis, Tennessee to the Los Angeles area. Ship a Car had reviews online and it wasn't going to be that much more expensive than driving my car all the way there so I went with them. The quote they gave me was exactly what they ended up charging me. It was slightly higher than other companies but it was not very far off. However, I shipped that car before and had a really bad time with customer service and with the carrier. They have a 24-hour line you could call and I tried calling on Saturday to let them know that my car wasn't picked up and no one was answering. This time, as soon as they booked me someone, they emailed me. I also had zero problems with the carrier that they contracted me out to. In fact, the carrier was great and I appreciated that. So overall it was a really good experience.
Thanks for your positive review, Ashley! We appreciate you taking the time to share your experience!
Reviewed Sept. 24, 2016
I needed to transport my son's car from Kansas and had no idea of the process. I spent hours looking at reviews of companies on all of the different sites and determined that you basically get the experience that you pay for. I decided on Ship-a-Car-Direct based on the reviews. My biggest criteria was having no issues with the process and avoiding any chance of hidden fees or deceptive practices. Ship-a-Car-Direct was in the middle to high price range but in the end their fee was only about 10-15% higher. It ended up being a good choice as the entire process went very smoothly. The car was picked up promptly and delivered on the date they estimated. David was very helpful and when he was not available by phone I was able to call the 24 hour help desk and they worked hard to answer any question I had. From start to finish it was a positive experience thus worth paying a little extra.
Glad to hear everything went smooth for you, Michelle! Thanks for sharing your positive feedback!
Reviewed Sept. 24, 2016
My daughter worked in Oregon this summer and we needed to get the car back to Texas. Ship a Car got good reviews on the car shipping website and when I called them, they gave me a reasonable quote. They were great. I had a super nice driver who was very accommodating and it all worked out pretty well.
Glad to hear everything went well for you, Barbara! Thanks for taking the time to share your positive review!
Reviewed Sept. 24, 2016
I was moving a car from my brother-in-law's house in Maryland to Los Angeles and I found Ship a Car Direct online. The reviews seemed to be good and the quote they gave is slightly better than what I was finding elsewhere. I started to talk to someone there directly and we worked out a better price. The guy I was working with was really awesome. He was great at walking me through how it all works, and what to expect. He gave me a lot of comfort to how the process is going to work and indeed the car was delivered three days early. The experience was remarkably easy.
Thank you for taking the time to review your experience with us, David! We are very pleased to hear that we made you happy with our service!
Reviewed Sept. 23, 2016
We were moving my daughter's car back to school in Colorado and I've used Ship a Car Direct a couple of times, so we decided to use them for the third time. I received their quote from the internet and it was competitive and what I expected. Then it got complicated because of some changes on my end since the car was getting some work done and it didn't get out in time. But, Ship a Car Direct was all good with it even though we had to make some changes on the last minute. I've had no problems making the changes and they were very responsive.
Thanks for your positive review and for choosing us to ship your car, Scott! Glad to hear that you are pleased with our service!
Reviewed Sept. 23, 2016
I needed to receive a car from California to Orlando. I looked around and read the reviews and I came to the conclusion that Ship a Car Direct was the right company to deal with. I had a good experience and the quote they gave was decent. It was the right amount compared to my experience on the internet. Also, customer service responded accordingly each time we want an update for the time. I recommend the company for whoever had the same kind of need for transportation. They're very courteous, prompt and considerate.
We are glad to hear everything went smooth for you, Javid! Thank you for giving us a positive review and for recommending our service!
Reviewed Sept. 22, 2016
I was pleased with Ship a Car Direct. It was referred to me and I was comfortable with the quote I got from the online calculator. I would get notified by email where they tell all, even if nothing changed, and I really liked that. When I have something shipped, I worry about different things, but Ship a Car Direct is legit and things go very smoothly.
Glad to hear everything went smooth for you, Justin! Thanks for your positive review!
Reviewed Sept. 21, 2016
I was moving across the country from San Diego to Washington, DC and I didn’t want to drive. Ship a Car's reviews seemed to be good. I got an online quote and then they followed up with a phone call to discuss specifics and gave the final quote. It was a good price and I thought it was really fair. Everything went really well. They came on time on the day that I requested and the car arrived very quickly compared to some other people’s experiences that I’ve heard about with different companies.
Thank you for your review and for choosing us to ship your car, Emily! Glad to hear that you are pleased with our service!
Reviewed Sept. 20, 2016
We shipped our car from New Jersey to California because we’re moving. We had two cars and we didn’t wanna drive both of them because traffic was terrible so we had Ship a Car Direct do the auto transport for us. They had really good reviews online at all the different sites we checked, including ones where we couldn’t pay to get good reviews. Also, it was competitive on pricing. The customer service rep was courteous, plain, and super efficient. The people who came to pick up the car were really nice. They got it put on very quickly. It was delivered faster than we expected and came in great condition. I'd recommend them.
We are glad to hear everything went fast and smooth for you, Tara! Thanks for sharing your positive review and recommending our service!
Reviewed Sept. 19, 2016
Great experience working with Ship a Car Direct for our cross-country move. We were able to customize our order to meet special payment and arrival pick up needs for our family van. Our order representative was very knowledgeable & courteous.
Thank you for your review and for choosing us to ship your car, Amber! Glad to hear that you are pleased with our service!
Reviewed Sept. 19, 2016
I was moving out to Chicago from San Diego, and needed to ship my car. I saw a review about Ship a Car Direct and chose them. Their quote was a little bit cheaper. They were really quick and got someone in two days, and it was good. I've recommended them.
We are glad to hear everything went smooth for you, Sean! Thank you for giving us a positive review and for recommending our service!
Reviewed Sept. 19, 2016
I was moving for graduate school so I was shipping my car from Missouri to California. Ship a Car's quote was accurate and comparable to most of the other companies. Dealing with their rep has been good all throughout. I'd recommend them to a friend.
We are glad to hear everything went smooth for you, Michael! Thank you for giving us a positive review and for recommending our service!
Reviewed Sept. 18, 2016
Great communication provided by Ship a Car. They are easy to reach and quick to respond. Rates were very reasonable. As a note, be reasonable on your time lines. Shipping a vehicle during peak season may require a few more days. The carrier that transported my vehicle was outstanding both at the pick up and delivery. Contacted me the day before the actual pick up and the day of the delivery. I was a little uncertain about this whole process but all could not have gone smoother.
Very glad to hear how smooth everything went for you, Bill! Thanks for your positive review!
Reviewed Sept. 18, 2016
We had a car that my son had left at the college up in Tallahassee and we had to move it off the campus and into storage for a few months. But then, we had to get it shipped down here because someone broke into it and smashed the windows. My wife and I checked online for the ratings for auto transport companies and based it on what we saw on ConsumerAffairs. They rated Ship a Car as the top one which turned out to be a good choice. However, they were not able to give me a quote because their automated calculator didn’t recognize my Zip Code down here. Even though it’s a suburb of Fort Lauderdale they didn’t know where it was. So I called them up and even in the phone they still had trouble finding it, but eventually they were able to get me a quote.
I talked to Scott, a rep from Ship a Car, and we made the arrangements to have the car transported. He had already found a transport driver within two hours and the car was actually delivered down here the next day. I was very happy with the service. They called us several times because the car didn’t get here until about 10:30 at night. It’s about 500 miles to Tallahassee from here but they kept us informed on how far away they were and whether we still wanted them to come deliver the car that day or wait ‘til the next day. And then when they got here, the car was not drivable. They were able to get it off of the transport vehicle and push it into the driveway where we could take possession of it. So it worked.
Thank you for your review and for choosing us to ship your car. Glad to hear that you are pleased with our service!
Reviewed Sept. 17, 2016
I chose several other auto transport companies, but finally decided to use Ship a Car Direct. There's a webpage that shows a rank of the company, and they ranked first. They are pretty helpful, and respond to my email in time.
Thank you for your review and for choosing us to ship your car. Glad to hear that you are pleased with our service!
Reviewed Sept. 17, 2016
I was moving across the country for school so I needed to ship my vehicle. Ship a Car's quote was a little higher than some of the other ones by a couple hundred but I chose them anyway because they had the highest rating. Interactions with their rep has been positive from the scheduling down to the delivery.
Thank you for your review and for choosing us to ship your car. Glad to hear that you are pleased with our service!
Reviewed Sept. 16, 2016
Ship a Car Direct had good reviews. The quote I got and their customer service rep were fine. My overall experience with them was good.
Thank you for your review and for choosing us to ship your car. Glad to hear that you are pleased with our service!
Reviewed Sept. 16, 2016
I was moving from San Diego to Orlando for a new job. The online reviews of Ship a Car were really good. The other factor was timing. I wanted to do it pretty quickly because the new job was starting and we’re a little more flexible with picking it up on short notice. There were no issues with their customer service and the carrier communication was the best. They were really easy to work with and it ended up working out really well. It was a no-stress situation.
Glad to hear everything went fast and smooth for you, Sarah! Thanks for sharing your positive review!
Reviewed Sept. 15, 2016
I really liked the service. The customer service was very helpful. The car pickup and delivery were both on time. I highly recommend the service.
Thank you for taking the time to review your experience with us, Bin! I am very pleased to hear that we made you happy with our service!
Reviewed Sept. 15, 2016
I just purchased a car on eBay. It was out in Utah and I needed a way to get it to my home in Pennsylvania. I had used Ship a Car Direct two other times. Originally I was referred to them by a friend years ago, and I’ve had very good experiences every time. I always got a quote that was fair and competitive. I had found quotes that were much more and even some that were less, but because I’ve had such good experiences, I didn’t even compare any other place.
Their rep was David and he was great. I had worked with him on a previous transaction. I had a need to get my car picked up within a certain window and I was inflexible with the location pickup and time. David was able to make a few phone calls and I threw a little bit of extra money at the situation and he was able to get it picked up during my window. I’ll probably have a need here in the next six months to have another transport done and I’ll be using Ship a Car Direct again.
Thank you for your review and for choosing us to ship your car. Glad to hear that you are pleased with our service!
Reviewed Sept. 15, 2016
I was shipping a car from Florida to California and Ship a Car offered a rebate so I went with them. They hooked us up with the transporter company. It was really good experience. I contacted the same person that I have been dealing with because I needed to ship a second car this month. I have another family member moving from Florida to California. I asked him, “When could we set it up?”,“Should I go online and do it?” And he said, “No, no, no. Don’t do it online. I’ll handle it. Let me get it set up for you and I’ll call you back tomorrow.” About three days past, he never called. I called twice in the voicemail and they never called back. So I ended up going with a totally different company and I'm just a little disappointed.
Our apologies if you could not reach your rep, we also have our 24/7 support line when our reps are not working, like evenings and weekends. Thank you for taking the time to share your feedback!
Reviewed Sept. 14, 2016
The information displayed on Ship A Car's website in terms of the procedures was a factor that made me choose them. They seemed like a good outfit and their quote was competitive. I'm satisfied with their service.
Thank you for taking the time to review your experience with us, Paul! We are very pleased to hear that we made you happy with our service!
Reviewed Sept. 13, 2016
We couldn't be happier with the service. Everything was explained. They go out of their way to educate you on the process. Quick response to questions. We were given the driver's cell number, Rodney, and he was awesome. Transport time was much faster than anticipated.
Glad to hear how fast and smooth everything went for you, Sherri! Thanks for your positive review!
Reviewed Sept. 13, 2016
I needed a vehicle shipped for my daughter in college. Ship a Car Direct had a pretty competitive price and there was a recommendation. The quote I got from them was fine. We used another outfit that was a little more. That was last May, so it was a little bit more prime time. They arranged the carrier and it didn’t take all that long to deliver the vehicle. Overall the experience went very well. The car got down there in good shape and my daughter's using it now.
We are glad to hear everything went smooth for you, Chris! Thank you for giving us a positive review and for recommending our service!
Reviewed Sept. 13, 2016
We used Ship a Car to transport our daughter's vehicle and we were happy with it. We took a look in the internet and saw that they are a good company. They got a lot of high ratings. We had a good experience with the customer service representative we spoke with from the beginning of scheduling the transport of the vehicle, all the way to the delivery of the vehicle.
Thank you for your review and for choosing us to ship your car. Glad to hear that you are pleased with our service!
Reviewed Sept. 12, 2016
We shipped our car via Ship a Car from Texas to Washington when we moved. The quote given to us was within our range so we were really comfortable. However, there were times when I tried calling their customer service rep but he couldn't answer my calls so he responded through email. I was a little worried how it's going to go when I couldn't reach them, but all went well. They arranged the delivery with some carrier, and the drivers were so friendly and took good care of the car. We just recently received the car and it's in a good condition.
Thank you for your review and for choosing us to ship your car. Glad to hear that you are pleased with our service!
Reviewed Sept. 12, 2016
Ship a Car Direct and Scott made this whole process run as smooth as possible. Their videos are well made, short and answered most of my questions. My car was delivered cross country in less than a week from contacting Scott! Excellent customer service too.
Thank you for your review and for choosing us to ship your car, Angel! Glad to hear that you are pleased with our service!
Reviewed Sept. 12, 2016
I first contacted Ship a Car Direct in April regarding the shipping of my car from New York to Texas. Due to unexpected expenses and surgery, I was unable to follow through with the shipping for several months. I had to change my dates for pick-up and delivery of my car several times. Through all of the changes, Stefan at Ship a Car Direct was professional, polite, kind and understanding. When I was finally ready to ship my car, I was amazed at how quickly and efficiently the delivery was accomplished. I was also pleasantly pleased that after 4 months, the cost was exactly the amount that I was originally quoted! Thank You!
Thank you for your review and for choosing us to ship your car. Glad to hear that you are pleased with our service!
Reviewed Sept. 11, 2016
We needed to get my son's car in Michigan shipped to Texas, and Ship a Car Direct gave us a fair price, which was on par with the others that we received. When I called and left a message, the guy from customer service called back. I also emailed once or twice and got prompt answers. He told me that the car would be picked up on a particular day, and it was. It was also delivered when the driver said it would be. Everything went very smoothly.
Glad to hear how fast and smooth it went for you, Lynn! Thanks for sharing your positive review!
Reviewed Sept. 11, 2016
The original carrier I went with charged me an upfront fee and then told me that the price I agreed to, which they gave to me based on where the vehicle was being shipped, was too low and I was stupid to think someone would do the job for the price! Mind you that price was given to me by the broker. They also refused to respond to my calls and emails until I next them a certified letter, and fax stating I was canceling my order. I canceled with them and went with Ship a Car Direct. Bruce was great. He responded to my questions and informed me how the process works. He was able to coordinate my pick up a day early as I needed and then the driver was able to get the truck to my new house a day earlier than originally scheduled. It was a great experience. I wish the move of my personal belongings for my move from CA to AZ was this easy.
Thank you for your review and for choosing us to ship your car, Dan! Glad to hear that you are pleased with our service!
Reviewed Sept. 10, 2016
This was my first time shipping a car. I shipped my car from Florida to California and it couldn't have gone better. Scott was so informative and always responded to me when I had questions. My driver was in touch and picked up my car early and had my car in California 5 days later. He was always in contact with me and he was very trustworthy. My car was delivered in perfect condition. Couldn't have been easier. I would recommend Ship a Car to anyone.
Glad to hear everything went smooth for you, Rachel! Thanks for sharing your feedback and recommending our service!
Reviewed Sept. 10, 2016
I had some quotes and then I called Ship A Car Direct before I made my final decision. They seemed like they have the best reviews and most heavily trafficked that I saw. They gave the quote the same day and it was competitive, it was probably right at towards the middle-point. Their customer service was great and perfect as well. I would definitely recommend Ship A Car Direct and I'd use them again for sure.
We are glad to hear everything went smooth for you, Anthony! Thank you for giving us a positive review and for recommending our service!
Reviewed Sept. 10, 2016
I decided to move to California. But I didn’t want to drive my car across the country so I decided to get it shipped. And since Ship a Car Direct had a really good rating with the Better Business Bureau and had really good reviews from other customers, I chose them. Every single time I spoke with them, I spoke with the same person and I never had to deal with anybody else which was really nice. I had spoken with Mark and he's been really nice and to the point. He wasn't overly personable too. They gave me a free quote and it did change because the company was able to get my car here much more quickly but I was able to get multiple quotes depending upon where I wanted it to be delivered to. They ended up getting my vehicle from Pennsylvania to California in four days which was amazing. My car was in good shape when it arrived and nothing was missing from it.
We are very glad to hear how fast and smooth things went for you, Jelaina! Thanks for taking the time to share your positive review!
Reviewed Sept. 9, 2016
I was moving North upstate for a new job. I chose Ship a Car Direct because I buy things based on very good comments. I felt that the price they quoted me was a little bit overpriced compared to several providers, but it was okay because the quality was really good. They were in contact with me very often and the driver, Jeff, was good. He was one of the best guys I ever met. He was really cool and patient.
Glad to hear everything went well for you, Suresh! Thanks for your positive review!
Reviewed Sept. 9, 2016
We were moving out from Cincinnati to Orlando and needed to ship our vehicle. We've been through multiple auto transport companies online and have been getting many calls, but we chose Ship A Car Direct because they were the best based on their reviews. I just filled the details online and received the final quote via email from one of their representatives. It was competitive just like the others, but it was good. Then everything went smoothly with their customer service reps. I reached them through email most of the time and I didn't need to get on the phone. Although, the new GPS holder inside my car is loose now and I didn't know how it got damaged, but I really didn't bother about that.
Thank you for your review and for choosing us to ship your car. Glad to hear that you are pleased with our service!
Reviewed Sept. 8, 2016
Great service from start to finish. The whole process went very smoothly and I was very impressed with the shipping company, Cimarron Auto Transport. Bob kept me informed throughout the shipping process. Thanks.
We are glad to hear that everything went smooth for you, Donald! Thanks for sharing your positive review!
Reviewed Sept. 8, 2016
Everything was good. Ship a Car was great and on-time. However, they told me that they were giving me the rebate for $30. I got the email but I don’t know how to get it. They then said it’s a refund, and then I will receive it.
Reviewed Sept. 8, 2016
I was moving and instead of driving, I just decided to fly and ship the car. I looked online and Ship a Car Direct vetted their drivers and filtered out their potentially bad drivers. I filled out a form online and I was contacted by them via email. I got a quote fairly quickly which I felt was lower. I remember shipping a car for my daughter years ago.
The customer service rep, Eric, kept me informed. I had contacted him weeks before and he told me that they don’t get anybody until the last few days. Since they don’t commit early, I was getting nervous as my flight got closer. The house had been sold and so we were staying in a hotel. I called to say that I’m getting kinda concerned. I spoke to them that same day and got an e-mail from a driver to contact him with. He picked the car up, had it here the next day, it almost beat me here. So it worked out great. I was pleased with the driver. He was an accommodating guy. He knew where he was going. We took a picture of the house and he got the car here in perfect condition.
Thanks for your review and for choosing us to ship your car. Glad to hear that you are pleased with our service!
Reviewed Sept. 7, 2016
Great overall experience! Ship A Car Direct was able to secure a carrier in just over a day, the car was picked up on the next day, and was delivered to NY 3 days later (from Nevada). Car was delivered in great shape. Would highly recommend Ship a Car Direct.
Thank you for your positive review and for choosing us to ship your car. Glad to hear that you are pleased with our service!
Reviewed Sept. 7, 2016
I read some good reviews about Ship A Car Direct that’s why I chose them. I used their free online quote calculator and it was very good. It’s very honest because they gave a range. The customer service rep has been great. It was a fantastic experience and they really made it good.
Thank you for your positive review and for choosing us to ship your car, Roland! Glad to hear that you are pleased with our service!
Reviewed Sept. 6, 2016
I was really happy with the service provided when I recently shipped my car from Oregon to Arizona. Everything was communicated very clearly during email, and I even received follow up emails closer to the pickup time to make sure I had everything taken care of. Speedy delivery and great service!! I will definitely recommend to others.
We are glad to hear everything went smooth for you, Bridget! Thanks for your positive positive review and for recommending our service!
Reviewed Sept. 6, 2016
I moved for work from Illinois to Alabama. My company typically uses DAS Auto Shippers who I originally chose to ship with but decided to go with another company. Ship a Car Direct had great reviews. I got a quote online. It was a little more than what my previous quote had been but not totally unreasonable and it seemed a lot more reliable. So I decided to go ahead with that. I had family members pick up my car from the auto lot where I had originally dropped it off. And they’re with someone from Ship a Car Direct the next day at my house who was able to pick it up. I got my car in probably less than 24 hours, which is pretty insane, given the previous experience I’ve had.
The only thing was pricing was a little bit more. But at that point, I was more than happy to spend the additional pricing for something that was reliable. I had a really great experience with their customer service. Every time I called, an actual human picked up the phone, which did not happen with the other company. I had a similar experience also on the carrier’s end as well. They were really good about giving me an ETA and answering my phone calls. They even texted me to let me know when they were in the area, dropping off my car. They had no problem getting into my apartment complex. It was super easy and quick and when I ship my car back, I will definitely be shipping with them again.
Thank you for taking the time to review your experience with us, Kathryn! We are very pleased to hear that we made you happy with our service!
Reviewed Sept. 5, 2016
I was moving cross-country and was having problems with another auto transport company. But when I talked to Ship A Car, they seemed like they'd take care of me so I went with them. The quote given was fair and their customer service was fantastic.
Thank you for your review and for choosing us to ship your car, Laura! Glad to hear that you are pleased with our service!
Reviewed Sept. 4, 2016
I bought a car from my father who is retiring from driving and Ship a Car Direct was recommended by my friends who had used them twice. I had positive interactions with their customer service reps and I would also recommend them to others.
We are glad to hear everything went smooth for you, Randy! Thanks for your positive review and for recommending our service!
Reviewed Sept. 3, 2016
I chose Ship a Car Direct after checking the website reviews. They gave me a reasonable quote and the customer service was very good. Initially I was not comfortable about paying the broker's charge upfront. But they responded well even after the service so I was happy with them. They delivered on time and I appreciate the carrier too.
Thank you for your positive review and for choosing us to ship your car. Glad to hear that you are pleased with our service!
Reviewed Sept. 2, 2016
I needed shipping from the West Coast to the Midwest. I did some background reading about Ship a Car Direct and they looked like they're okay. The customer service reps and I e-mailed back and forth a little bit and for the most part, everything went fine. I didn’t have any problems with them so I didn’t have to talk to them much, but I did with the carrier driver. Delivery went real good with him. He called me when he left and when he was three days out. He gave me a window and arrived within that window. Overall, I was a little apprehensive about the whole thing with Ship a Car Direct but it turned out fine.
Reviewed Sept. 1, 2016
I chose to ship my car with Ship a Car Direct after another company took my vehicle and left it sitting in an auto wreckage lot for nearly 4 weeks without moving it. The process with Ship a Car Direct was 3 days from start to finish and could not have been easier. I booked online and my helpful customer service agent Stephan walked me through the process via email and phone and kept me updated on when a carrier would be assigned to my car.
I was lucky enough that my car was picked up from my home in Illinois the following day (Saturday) and arrived at the new location (Alabama) on Sunday afternoon. Any time I called the office with a question, an actual person answered the phone (which never happened with the other company I used). I had a similarly pleasant experience with the carrier Karhaul LLC who was also friendly, reliable and helpful. My car arrived quickly and undamaged from door to door. I will be using Ship a Car Direct for all my other vehicle shipping needs after such a pleasant experience.
Glad to hear everything went well for you, Katie! Thanks for taking the time to share your positive review!
Reviewed Sept. 1, 2016
We chose Ship a Car Direct because of the reviews and BBB, and the experience has been very straightforward.
Thank you for your review and for choosing us to ship your car, Luby. Glad to hear that you are pleased with our service!
Reviewed Aug. 31, 2016
After my 2013 Escape’s transmission broke on vacation in Florida, I had to have my car shipped home to Michigan after it was fixed at the dealership. I called Ship a Car Direct and they had a truck at the dealership the very next day. Two days later, I was driving my Escape!
Glad to hear everything went smooth for you, Lori! Thanks for your positive review!
Reviewed Aug. 31, 2016
First time shipping a car. Mixed reviews about other car shipping companies but went with Ship a Car Direct. Friendly and honest. Was given a timeline. Pickup was late but delivery was ahead of schedule. Worked out great overall. Communication was fast and easy.
Thank you for your positive review and for choosing us to ship your car, Alex! Glad to hear that you are pleased with our service!
Reviewed Aug. 31, 2016
Ship a Car Direct shipped my vehicle from Michigan to California and my overall experience with them was good. The quote that I received from them was fair and their customer service representatives were easy to get a hold of and answered questions easily. Then the transport people were easy to talk to also.
Thank you for your positive review and for choosing us to ship your car, James! Glad to hear that you are pleased with our service!
Reviewed Aug. 30, 2016
After calling and asking some questions, where Angela was very attentive and kind, I placed my order online the next day. It did take about a week to get a Trucking Company to take our order and then the car was picked up in N.C. that very day and delivered to Wisconsin in about 24 hours. Nice and fast. Would recommend!
We are glad to hear everything went smooth and quick for you, Cristina! Thanks for sharing your feedback!
Reviewed Aug. 30, 2016
Very pleased with Ship a Car Direct. Third time I have used them and experience is smooth and seamless. Process is easy to understand. Drivers arrive when they say and deliver on time. Much, much better and cheaper than driving yourself. Team is very good too.
Thank you for your positive review and for choosing us to ship your car. Glad to hear that you are pleased with our service, Paul!
Reviewed Aug. 30, 2016
I've used Ship a Car Direct before and when my daughter was transferring from New Jersey to Houston, I went with them again to ship my daughter's car. The customer service rep was very helpful. The delivery driver was very competent and safety conscious, plus he handled the vehicle well. It was delivered in good time. Ship a Car Direct has been very professional.
Thank you for your positive review and for choosing us to ship your car, Phil! Glad to hear that you are pleased with our service!
Reviewed Aug. 29, 2016
Would highly recommend... From the initial quote to the vehicle delivery everything went smoothly and as promised... The service greatly exceeded my expectations!
We are glad to hear everything went smooth for you, Tim! Thank you for giving us a positive review and for recommending our service!
Reviewed Aug. 29, 2016
I used Ship a Car Direct before so I went back to them when I needed to ship my vehicle that I'll use to get to school. I used their quote calculator since this new auto move was for a different distance and the quote that I was given was around the same with other companies and with a little difference of $20 or $30. It was also good with their customer service representative. If I had any questions, they always answered it and I didn't have any issues with them. We always kept text conversations with the truck driver too. Overall, they're reliable.
Thanks for your positive review and for choosing us to ship your car, Bryan! Glad to hear that you are pleased with our service!
Reviewed Aug. 28, 2016
We needed to move a car so I went online and Ship a Car Direct had very good reviews. I talked to a lady and she sent me an email with a quote. I would recommend them and I'll use them again.
We are glad to hear everything went smooth for you, Angie! Thank you for giving us a positive review and for recommending our service!
Reviewed Aug. 27, 2016
When I moved to Nashville, Tennessee, I looked at the reviews and Ship a Car Direct had pretty good ones. I spoke with their agent and they gave me a quote which I felt pretty much okay with. They are really friendly and focused. They know the service really well and even dropped me a couple of follow-up emails even after the delivery. They're very professional in approach and they stick to their words. They did whatever they committed to do so everything was really awesome. And it would be great if they're looking to have more competitive quotes.
We are glad to hear that everything went smooth for you, Raj! Thanks for sharing your positive feedback!
Reviewed Aug. 26, 2016
I use Ship a Car Direct every summer to send my car to and from Miami. They always find someone who comes within a few days. The car always arrives as 48 hours later when I land and is waiting for me. I highly recommend them.
We are glad to hear that transport has gone smooth for you, Michael! Thanks for sharing your positive review and for choosing us to ship your car!
Reviewed Aug. 26, 2016
Some of the reviews I read about them were very favorable and the quote I was given was reasonable. The person I talked to over the phone kept in touch, was reliable, and kept me apprised of the situation as far as when the car would be picked up and delivered. It’s a reliable experience.
Glad to hear everything went smooth for you, Robert! Thanks for your positive review!
Reviewed Aug. 25, 2016
I chose Ship A Car Direct partly for their positive reviews. I'm happy to be able to add another. I shipped two cars across the country on an open truck, and they arrived in a timely manner and in great condition. Everyone I spoke to was friendly, easy to reach, and helpful. The truck carrying the cars did break down, but they had it back up and running the next day.
Thank you for your review and for choosing us to ship your car, Luke! Glad to hear that you are pleased with our service!
Reviewed Aug. 25, 2016
Ship A Car Direct arranged for the shipment of my Mazda from Washington, D.C. to Colorado. What I appreciated most about the company was its honest and straightforward approach. My representative was candid about how much it would cost to ship my car to a rural location rather than elicit my business with an unrealistically low quote and then substantially increase the amount. My car was picked up on time and delivered just four days later, exactly when the driver said he would arrive. The driver was prompt and courteous. I would recommend Ship a Car Direct without reservation.
Thank you for your review and for choosing us to ship your car, Phillip! Glad to hear that you are pleased with our service!
Reviewed Aug. 25, 2016
Please don't choose this company. My recent car shipping experience with Ship A Car Direct was very unsatisfactory. The communication with this company was the main problem I had. My car was picked up on a Wednesday in Michigan and was due to arrive in San Diego in about 7 days. One week later I received another call asking to pick up my car again (?) in Michigan. When I called to find out what was going on, David would be nice on the phone and never return my phone calls. I received emails from their marketing dept asking if I was satisfied with the delivery but the car didn't get delivered! No one would call me back until we started calling the trucker who accidentally called me to pick up my car in Michigan. We actually were ready to call and file a stolen car police report. So, in short, if you want to sit on pins and needles with no communication and have nights with no sleep because of worry, then this is your company.
Hi Joleen,
Our apologies if you found David hard to reach, we also have a 24/7 customer support line that you can reach when our reps are not around. Glad the shipment went smoothly and everything worked out. If you would like to give us another chance we will waive our fee. Thanks!
Reviewed Aug. 24, 2016
We had a great experience with Ship a Car Direct. They kept us informed during the entire process and were very professional. The car arrived cross country on time and the driver Ray was very pleasant. This contrasts with our experience with another company last year which was a disaster. We highly recommend Ship a Car Direct. 5 stars.
Thank you for your positive review and for choosing us to ship your car, Richard! Glad to hear that everything went well and you are pleased with our service!
Reviewed Aug. 24, 2016
My first ever car transfer from one city to another city that was awesome. I was worrying about any hidden cost or damage during transport, but it's reliable and safe. Sure I will recommend to my friends. Thanks for making it effortless and safe.
We are glad to hear everything went safe and smooth for you, Arunachalam! Thank you for giving us a positive review and for recommending our service!
Reviewed Aug. 23, 2016
Shipped my car from California to Maryland. Everything went very well and we got the car delivered 1 day later than the driver estimated. Everyone in the process was very helpful and very professional. I would recommend to anyone who needs this kind of service. One suggestion to the driver is that I feel it will be better if the driver can send out the pickup notice the day before picking the car for a 1-2 hours time window. 40 minutes notice prior to the pickup is a little bit too short. Thanks.
Thanks for your helpful review and for choosing us to ship your car, Jeff! Glad to hear that you are pleased with our service!
Reviewed Aug. 23, 2016
I was very nervous about shipping our family car from FL to PA, but using Ship a Car Direct exceeded my expectations. The customer service I received was top notch and our car arrived within 36 hrs door to door. I highly recommend this company!
We are glad to hear everything went smooth for you, Nichole! Thank you for sharing your positive review and for recommending our service!
Reviewed Aug. 23, 2016
I was moving out of state so I needed to ship my vehicle from Cary, North Carolina to Newark, California. I got some good reviews from my friend about Ship a Car Direct. The online quote was good compared to others. It only took them one week to move my vehicle. It was very quick and the driver was good. He helped me a lot and made me put some more stuff on the front of the car as well. My car is already shipped and I have it for almost three or four weeks with me. I am satisfied with the customer service from scheduling the transport up until now. It was an excellent service.
Thank you for your positive review and for choosing us to ship your car. Glad to hear that you are pleased with our service!
Reviewed Aug. 21, 2016
What a great experience with this company. I called several others and received quotes but very aggressive sales tactics. Actually booked with another and canceled as they were dishonest. Ship A Car Direct was straightforward and honest. I would use them again.
Thank you for your positive review and for choosing us to ship your car, Ann! Glad to hear that you are pleased with our service!
Reviewed Aug. 20, 2016
I needed a vehicle for some business purposes so I had Ship a Car Direct ship it up here. My experience with them were all very positive. Everything was good, fairly seamless, and the people I interacted with were responsive.
Thanks for your positivereview and for choosing us to ship your car. Glad to hear that you are pleased with our service!
Reviewed Aug. 18, 2016
If I could give this company a 0 out of 5 or a negative score, I would. I worked with Eric, and it was an absolute nightmare. I called to ask about shipping a vehicle from Los Angeles to Minnesota. The prices were good and seemed legit, so I went with them. Worst mistake of my life. This resulted in me needing to call them for everything, zero useful communication from them to me unless I pestered them. I received spam emails from my agent about shipping a car, these had zero useful information. My card was "accidentally" charged after I switched carriers due to a "computer error", and then my credit card number was also stolen after they saved it in their system. A strange coincidence but no proof that it was actually this company so benefit of the doubt here, still a terrible experience.
Timeline of events: 4 weeks to go - I call to ask about pick-up date and what I can expect. Eric was very condescending about me being too worried about the date. He told me that since it's a bidding system I won't get a confirmed pick-up until closer to the date, likely a week out. I didn't know anything about shipping a car so I decided to trust him and went with it.
2 weeks to go - I check up and see what the status is. Eric again tells me I'm worrying too much. I ask him if there's a chance someone won't pick up a bid and let him know that I can't afford to have the car sitting in L.A. because I'm moving. He is again very condescending and says the phrase "David, I promise you that's not going to happen. I've been doing this a really long time and I'm telling you it just doesn't happen so stop worrying". At this point I'm annoyed but still hopeful that it can get done.
1 week to go - I call again, same message from Eric "Look David, I'm going to get this done. I've listed this with a great price, someone's going to snatch this up". 2 days to go - Eric again tells me it's going to get done and I need to stop worrying, and that I'll hear from him soon (I don't). I had called another car company in L.A. and they gave me advice on the situation. I had to recommend to Eric on the phone that if the pick up location was listed on a more major cross country highway I might get a bid, I'd just have to meet them there. The fact that he didn't offer this and I had to tell him this shows me how little this company actually cares.
1 day to go - I call and get Eric's voice mail. I receive no return call. I switch companies to schedule a pick up and within 4 hours they have one set up and scheduled to pick up in 3 days. Had to leave the car with friends and have them hand it to the moving truck. After calling and leaving a message with Eric to cancel my order my card is charged by his company. Only after I inform them that I planned to contact the BBB and Consumer Affairs do I receive a very half-hearted email that says "it was a computer error". No phone call again, just a dismissive email.
I have my email communication. I saved it so that I could be sure to write this review. This company truly doesn't care at all about their customers. I can typically sympathize when an experience doesn't go as planned, but this was absurd. I have never felt less valued as a customer by a person or a company. Please avoid them at all costs.
Glad to hear that you got this taken care of David, and apologies for any miscommunication you may have had with Eric. We did move over to our new system at the time of your order and your card was charged due to a glitch in our system at the time. We apologize for this error, this has been taken care of and you were immediately refunded. If you ever have to go through the process again and want to give us another chance, we'll waive our fee. Best of luck!
Reviewed Aug. 17, 2016
The process was made so easy from start to finish. Scott was very helpful and put me in touch with the drivers. The drivers were courteous and responsive. I received my vehicles in 7 days and would definitely use this company again.
We are glad to hear you are happy with our services, Aleen! Thanks for your positive review!
Reviewed Aug. 16, 2016
We used Ship a Car Direct a year ago, and I used it again when I moved from North Carolina to California. Their quote calculator is a good company process. We had a few calls with the driver after the car was shipped and a few emails from there after that. Overall, it was a good experience and I was happy with the service.
Thank you for your positive review and for choosing us again to ship your car, Alexey! Glad to hear that you are pleased with our service!
Reviewed Aug. 14, 2016
I looked at Ship a Car Direct's reviews and they are doing a good job. I had them ship two cars from Boston to San Jose and they shipped the first car smoothly, but not the other one. The second car was shipped two weeks ago and I was supposed to receive it last Saturday but nobody called or said anything. They should've warned me. When I was talking with their agents, two of them hung up on me. They all noticed the truck broke down and didn't want to deal with me. I told the next person that if he hangs up on me, I'd talk to the manager. The agent that I arranged with called and said she’s going to get back to me. Then one of the supervisors called me and said the truck broke down in Wyoming. The carrier company called me the following day too. Ship a Car Direct could have done a better job and should’ve communicated with me in a better way, so I would not get surprised. I needed the car and I’m still waiting for it.
Hi Mustafa,
We apologize for the delays and poor communication with this carrier, they have been removed from our list. We immediately addressed this issue and helped to coordinate getting this car delivered to you which we confirmed with the carrier. We tried reaching out to you to confirm everything went ok on delivery. Please let us know if you have any other questions or concerns. Thank you
Reviewed Aug. 13, 2016
I was moving from Maryland to Georgia and needed to ship my vehicle. I've used Ship a Car Direct before, so I went with them. The service was great. The quote was more than what I paid the last time but it was fine. In addition, the team is very pleasant.
Thank you for your positive review and for choosing us to ship your car! Glad to hear that you are pleased with our service, Tracy!
Reviewed Aug. 13, 2016
I needed to have a car shipped from Nevada to New Jersey to my daughter. My daughter told me about Ship a Car Direct. It looked like the company is trustworthy. They gave me a reasonable quote compared to others. In fact, I checked a bunch of other companies, and Ship a Car was not the lowest but they're below the average. Additionally, I like that I can contact the company representative. I don't want email transactions and when I cannot call a person. Their service was excellent. It has been a fast experience.
Glad to hear everything went fast and smooth for you, Frank! Thanks for your positive review!
Reviewed Aug. 12, 2016
I was moving from Pennsylvania to California and the service I got through somebody else was for a different modality which was to do a top load of the car so that nothing would drip on to it. They were unable to complete the job and so I used Ship a Car Direct. I called the 1-800 number and I thought the quote they gave was fair. The representative was helpful, responsive and treated me well. The entire process took about nine days. It was excellent and I thought that they did a great job.
We are glad to hear that everything went smooth for you, Edward! Thanks for your positive review!
Reviewed Aug. 12, 2016
I had gotten a new job and I needed to ship my car along with my other stuff. Ship a Car Direct had a better review over the internet, so I thought they were a safe choice. They provided me a price range which was helpful. Though it was a bit pricey, they had the ability to provide an end quote shipping which I was looking for. Additionally, they had a good follow up before and after the shipment.
Thank you for your positive review and for choosing us to ship your car! Glad to hear that you are pleased with our service, Kasra!
Reviewed Aug. 11, 2016
Excellent customer service and value. They made a stressful transaction a smooth one! I highly recommend it. Be wary of other companies that over promise and are too cheap.
Very glad to hear that everything went smooth for you! Thanks for your positive review and highly recommending us, Paula!
Reviewed Aug. 11, 2016
I found Ship a Car Direct recommended on the internet and they also gave the best price. The customer service reps were all very helpful and responsive to my questions and concerns. I needed to get my vehicle to my daughter in California, and it got there within the timeframe that I wanted it to get there.
Glad to hear everything went quick and smooth for you! Thanks for sharing your positive review, Barbara!
Reviewed Aug. 11, 2016
I didn’t want to drive my car when I was moving from Colorado to Florida. I looked at internet and it seemed like Ship a Car Direct knew what they were doing. I checked their online quote and a couple of other places to get a ballpark figure of the price and Ship a Car Direct's was reasonable. I had a really good experience with them. I had no problems at all and everything went smoothly and the way I felt that it should, so I was perfectly happy.
Very glad to hear that everything went smooth for you, Janice! Thank you for taking the time to share your positive feedback!
Reviewed Aug. 10, 2016
We purchase a vehicle out of state and had to move it from Texas to North Carolina. After I researched their reputation, I decided to go with Ship a Car. They had a good website, lots of information and the videos were informative. I had no idea how much the move would cost. So the quote calculator was very informative and it let me be able to plan for what it would cost to get it done. My representative had a personal problem during the transport week, but it worked out all right, though. They handled it well. We didn't need that much communication. I'm very satisfied with the service that I got from them.
Thank you for your review and for choosing us to ship your car, Dan! Glad to hear that you are pleased with our service!
Reviewed Aug. 10, 2016
We moved from the State of Washington to Georgia and had a classic car that we needed to move across the country. Ship A Car Direct's online quote calculator gave us an idea of what the move would cost, and I was given a fair quote. The customer service rep followed up with me with emails and a phone call. The driver was on time and I had a real good comfort level with him. He contacted us when he was a day out and when he was about an hour and a half out. It took them about a week to reach my new location. I got a very good level of service and felt that they took care of our car. They were thorough and friendly. Ship a Car Direct is a good company. I would use them again.
Thank you for your positive review and for choosing us to ship your car, John! Glad to hear that you are pleased with our service!
Reviewed Aug. 9, 2016
I moved from Upstate New York to Baton Rouge, Louisiana and no one to really help me except a granddaughter who’s a new driver. And I’m old so I couldn’t make the three-day journey by myself. I wasn’t going to ship my car but my daughter said that I should research and see how much it was. I went to the internet and was impressed by the high ratings. It seemed that Ship a Car was at the top of the game based upon web pages I visited so that’s why I initially went with them. I thought it might cost $10,000 but when they gave me the quote, I didn’t have any doubts. I was definitely going to go this route to get my car there safely. The rep, Matt, was wonderful. He kept me informed at all times. It was a system that seemed like it had been in operation for years. Everything went like clockwork.
I was also impressed by the transporting system that was contracted to haul my vehicle. I happen to live in a very quiet neighborhood with a cul-de-sac. The truck pulled over. Victor, the operator, balanced the truck and drove the cars off of it and ranged everything. The neighborhood was sitting under a tree and watching with their mouths open, “Wow, look at the car. Look at how skilled.” And they were impressed. I also knew where my car was every step of the way. Coincidentally, my plane arrived and my car arrived an hour later so it was good. It was a wonderful and awesome experience.
We are very glad to hear that everything went safe and smooth for you, Junaita! Thanks for choosing us to ship your car and your positive feedback!
Reviewed Aug. 9, 2016
I had moved out of state so I had to ship my car from the West Coast. I used Ship a Car Direct because of positive feedback. I called someone up from their office and I gave my estimates. And they gave me a nice quote and sent me an email. Once I scheduled the shipping with them, they were always in constant touch with me. They were sending regular emails about when the car got picked up and they also gave me the number for the company which was actually doing the moving. And they also told me that I could call them up ahead and then check with them if they accepted only cash or if the payment could be done by wired check.
They may be slightly higher than some of their competitors but they did a pretty good job in the end. The car arrived on time and it was picked up immediately. So I don’t think I have really any concerns about paying the little additional price for them. And once the car arrived, they again contacted me and checked if everything was fine, if the driver was courteous, and if there was any damage to the car using the transport. They did follow up fairly regularly. I was definitely happy with their customer service. They are also pretty well operated and professional.
Thank you for your review and for choosing us to ship your car, Ujval! Glad to hear that you are pleased with our service!
Reviewed Aug. 8, 2016
My entire process was easy and hassle free. I looked over numerous reviews about other car shipping companies that all complained about common issues with their experiences and none of those problems happened with me. My car shipped from California to Florida in under 5 days without a scratch on it. The driver was responsive and kept me updated with his arrival time and location. Would absolutely recommend Ship a Car Direct to anyone!
Thank you for your positive review and for choosing us to ship your car. Glad to hear that you are pleased with our service, Eli!
Reviewed Aug. 8, 2016
I was relocating from Florida to Texas and needed to ship my vehicle. I found good ratings for Ship a Car on the internet. They gave me a reasonable quote. Their customer service reps were very helpful and it took about a week to have the vehicle transported. The whole experience was generally good.
Glad to hear everything went smooth for you, Aniruddha! Thanks for your positive review!
Reviewed Aug. 8, 2016
I bought a car from a private owner in California and so I had to ship it from there to North Carolina. There was another auto transport company that I was considering, but by reading the reviews and speaking with one of Ship a Car Direct's representatives, I decided to go with them. It seemed a good fit and it worked out well. The online quote gave me an idea of what the rates were and that they were in line with others. I was really worried about damages in the car but Ship a Car guaranteed the delivery.
The guy gave me a rundown of how things were going to go as far as putting the quote out, getting one of the drivers to accept it, and if they didn't get anybody to take it, we would go up on the price and Ship a Car would share with the cost. That was a good response and something I didn’t expect that they would do. They also gave me tips, what to expect, and sent me the websites to answer all questions that I might have. I watched the videos on the website and they were informative. The shipping of my car was quick and easy. The car got here a whole lot faster than I expected. I was looking at 7 to 10 days, and it got here in about five days with no damage. So it was great.
We are very glad to hear that everything went quick and safe for you, Victor! Thanks for your positive review!
Reviewed Aug. 7, 2016
Matt and his company are just a fee for referral service for actual transport companies I quickly learned not in control or responsible for the actual company contracted to move your car (Lions transport - stay away). While I am clearly ignorant to how the transport business is conducted I don't feel that is good reason to have suffered indifference from Matt & Ship a Car Direct, more indifference, delays & verbal abuse from a driver at the company Matt selected for us (Lion transport - did I say stay away). While I am only 1 voice in many and plenty of people I'm sure haven't had my same problems I felt it too important to add my experience to your search for peace in your transport journey.
Basically my car did make it to the destination in good condition but I clearly felt that I could have found the bad transport company myself and suffered the same abuse without giving Matt and his company $225. I will of course review the actual transport company separately as they were simply not good but not directly connected with this referral company.
Apologies that you were unhappy. I have to disagree with you about how easy it is to find a carrier. We are definitely NOT a lead provider, we are your best filter to find a good match. Yes, it's easy to find bad carriers and you're welcome to try that on your own next time, but I still advise against it. However, you did help us find another bad apple, which is why we refunded your fee and removed Lions from our list. Sorry that we picked you a dud.
Reviewed Aug. 7, 2016
I was moving from Pennsylvania to Utah for a job and saw that Ship A Car had better reviews online. I got an online quote from them but it was $100 off which was an unpleasant surprise when it went up but at that point I didn't want to switch. All customer service representatives were extremely well-prepared and polite. The only bad experience I had was the dispatcher from the subcontractor company who actually transported my vehicle. She was very pushy and wanted me to commit to paying the entire price at the pickup. But that was corrected after I called the driver directly. The driver was great and everything else went fine. I'm happy with the overall experience, especially after I dealt with the movers who transported my furniture. I did not appreciate how easy everything was with the car until I started dealing with those people. It was a real pleasure to deal with Ship A Car and I would highly recommend them to any of my friends.
Thank you for your positive review and for choosing us to ship your car, Anna! Glad to hear that you are pleased with our service!
Reviewed Aug. 7, 2016
I sold my house and I needed to ship my car to my residence in Texas. Ship a Car Direct was at the top of the list, had favorable reports and their rep Lisa talked me into it. She had my arm behind my back. Our communication started out with a couple of phone calls and then it turned to a lot of emails. There were a lot of information, explanation, and what to expect. I didn’t stay in complete contact with Lisa. I got tasked off to somebody named Gabby and then there was another person named Marcela. It was all good and I have no complaints. Their quote was also cheaper than getting a U-Haul auto carrier. Everything that their guys did was good like the way they followed up and advised me on what to expect, when to expect it, how much it was going to cost, when the carrier was finally selected, who the carrier was, and what I could expect from them. All the questions were answered before they could be asked.
Thank you for your positive review and for choosing us to ship your car, John! Glad to hear that you are pleased with our service!
Reviewed Aug. 6, 2016
Efficient, Respond Promptly, Good Value. Overall, I am happy with my experience. They got my car from Jax to SF in 5 days for a reasonable price, and I was able to pack my trunk with belongings. In the future, however, I would ask for a covered carrier. I shipped my car to my parents and the vehicle looked fine by the time I made it out to California (I flew out a few days later), but after my first day of driving my windshield cracked, and I noticed there were small rocks all over the base of the front window, likely from being on the outside carrier.
Thank you for your review and for choosing us to ship your car, Alexander! Glad to hear that you are happy with your experience!
Reviewed Aug. 6, 2016
It was quick and easy with Ship a Car Direct. I have purchased a used vehicle in another state and needed it shipped to me. I had a spreadsheet of every shipping company I had contacted and Ship a Car Direct was the highest ranking. They had the least number of bad reviews. I was happy with the quote they gave me. Pricing was reasonable. The customer service rep scheduled the transport and worked out what was needed to do to get a quicker pick up. I then got a follow up call to make sure everything was okay. The service was thorough and what I needed.
Thanks for your positive review, Richard! We appreciate you taking the time to share your experience!
Reviewed Aug. 5, 2016
Thank you for shipping my car safely and affordably. I was treated with kindness and professionalism throughout the process. From schedule of auto transport to delivery!
You're welcome, Jody! Thank you for your positive feedback. We are so glad to hear that you are happy with our service!
Reviewed Aug. 5, 2016
I was moving from Minneapolis and I went with Ship a Car Direct just by seeing the reviews. I called them a couple of times because they said they will be arranging the shipping service for me but was not able to find a proper candidate to ship my car, so they took two more days. But they did a good job and I recommend them.
Thank you for giving us a positive review and for recommending our service, Ramoji! We are very glad to hear you are happy with our service!
Reviewed Aug. 5, 2016
When I went on the internet, Ship a Car Direct was the top search when I put “best shipping company”. Their online quote calculator greatly assisted me. The quote given was pretty accurate to the price I paid so I was pretty happy with it. Their rep was also very friendly. He called me three or four times, and every time I had a question, he called me back or answered my email right away. Their service has been excellent. They were able to get my car across the country, from California to Pennsylvania, four days quicker than they anticipated.
Thanks for your positive review, Spencer! We are very glad to hear that you are happy with our service!
Reviewed Aug. 4, 2016
I moved from New Jersey to Southern California and I decided not to drive but to ship my car, which was the first time I ever shipped a car. I looked over the web and there were different customer reviews online for Ship a Car Direct. They have some complaints but overall they seemed to be better than the others so I went with them. Price wasn't so much of a factor. I was looking for someone who is reliable and whom I will not come in to an issue with.
I contacted three different persons at Ship a Car. The first person who called me was highly responsive. Every time I call or send her an email, she would call me back so that was very good. However, I had to change with my time table and leave twice because something came up with the family and I had to delay the shipping of the car. The first person went on vacation and a second person was assigned to support any inquiries that I may have. I called that person but he was a no show and I could not even get a hold of him. I sent the email to the first person and even though she was on vacation, she sent it to somebody else and the third person was also very responsive. So the first and the third persons I dealt with supported all the things that I needed to ship the car on time.
Shipping went fine. The selected carrier called me quite a few times before they arrived and they arrived on time. The car was shipped very fast, which only took about five days, and the car's condition was very good. I learned that even though I contacted Ship a Car almost a month before I shipped the car, it didn't matter because the way they explained it to me, they could not see a carrier would respond to a month or a week before the shipping date. So I didn't need to contact them that early and I could have waited until the final week. In that sense, I feel that the carrier driver industry needs to improve a little bit because usually when you ship your household, you can set it up even months in advance. I don't like leaving some things at the last minute.
We are very glad to hear everything went smooth and you are happy with our service! Thank you for taking the time to share your positive review, Kinhquoc!
Reviewed Aug. 4, 2016
I moved to a new state across the country, and I needed my car shipped. Ship a Car Direct has very high ratings on some review websites so I went with them. Compared to other companies, they gave me a fair quote. They texted me when they picked up the car, and I got all the information I needed from them. I've already got my car, and I’m very satisfied. Their service has been good.
Thank you for your positive review and for choosing us to ship your car. Glad to hear that you are pleased with our service, Xiaohan!
Reviewed Aug. 3, 2016
We shipped our vehicle from Washington State to the State of Mississippi with Ship a Car Direct and they were very professional. The quote they gave us was lower than most of the other companies that we entertained using. We worked with a Bruce, and he was on top of everything. Whenever we called, if he couldn't answer right then, he'd call us back within a few hours or he'd send us an email answering our questions. I think it's scary to ship a car thinking someone will take advantage of me and I felt very comfortable with Ship a Car Direct. It was a very smooth transition and awesome experience with them.
We appreciate your positive feedback about our service. We do take pride in catering to our guests’ needs the best way we can. If you’re shipping another vehicle soon, don’t hesitate to contact us, Bobby!
Reviewed Aug. 3, 2016
I was leaving my job and my home so I needed to ship my car from Maryland to California. My friend who moved across country a year prior had done the same thing, so she recommended Ship a Car Direct because she had a good experience. Their online calculator was accurate and had the quote sent through email. When I emailed them back, they responded very quickly, so it was good to see that they were on top of it and were responsive. The quote given was reasonable considering my car size and what I needed so I was satisfied. There were a lot of emails that they sent just to give me more information. They really kept me abreast with what to expect and what to know.
When they arrived earlier than I had expected, they were said, “Hey, can we drop it off earlier?”. I said that I can’t as I’m not there, and they’re like, “We’ll just set it until you arrive.” It was nice that they were super quick. They kept my car and delivered it the day that I had requested. They were really great to work with and I’m very satisfied with the service that they provided.
Thank you for your positive review and for choosing us to ship your car, Lidia! Glad to hear that you are pleased with our service!
Reviewed Aug. 2, 2016
Ship a Car Direct was efficient and professional throughout, and I would definitely use them again. Angela at Ship a Car was great, as was Maricel, my contact at local shipper -- Florida Interstate Transport.
Thank you for your positive comments. We are so glad to hear that everything went well! Contact us if there is anything we can help you with.
Reviewed Aug. 2, 2016
I moved from San Francisco, California to New Jersey, and one friend had recommended Ship a Car Direct. I used their online quote calculator, and it was good for me to understand how much it would cost and to move forward. It was a reasonable quote and was in the range of what I had expected it to be. The quote was accurate and was within the price point that I was looking for. I called the customer representative a couple of times. The first time was just to clarify the order that I had sent and then I called to change the initial date that my vehicle would be ready for pickup. That was a smooth process. And then the second time, I called to ask a few questions about whether we were allowed to put anything in the vehicle and also when I will hear from the driver. I asked about payment because I wasn’t sure if I had to pay the driver upfront or when he delivered.
So the service rep was very helpful in answering those questions. He was very responsive. I would call him and he’d call me back within five minutes if he didn’t pick up right away. It was good and timely responses. The driver that they assigned to me was also extremely responsive. He picked up the car at my aunt’s house. I had left California before my car, so he handled everything directly with me and my aunt. I called him throughout the week to see where he was. All in all, the whole experience was very smooth and everything was delivered safely and soundly so I was really happy with the service.
We are very glad to hear that everything went smooth and safe for you! Thanks for the positive review, Mary!
Reviewed Aug. 2, 2016
I had to move from Maryland to Seattle, and my experience with Ship a Car Direct has been pretty good. The quote they gave me was very fair. The customer service rep sent me emails regularly depending on the status of the vehicle. He gave me an update of when the vehicle will arrive and the website I can go to for more information. I’m very satisfied with their service. The shipment was very fast. It only took six days from coast to coast.
Very glad to hear everything went quick and smooth for you! Thanks for the positive review, Hongzhao!
Reviewed Aug. 1, 2016
Whole procedure was easy and straightforward. The price was a little higher than that the other companies had offered. The service was very good and was worth of the money. Scott is very helpful. The driver picked up my car on the same day I sent my order. The car was delivered on the day promised.
We are glad to hear that everything was fast and smooth for you! Thanks for positive review, Trent!
Reviewed Aug. 1, 2016
We were moving from the East Coast to the West Coast. I found Ship a Car Direct and although their quote was not the lowest, their reviews were better. Their rep and I communicated through email and it worked fine. It was a good service and I'm very satisfied with it.
Thank you for taking the time to review your experience with us, Jane! We are very pleased to hear we made you happy with our service!
Reviewed Aug. 1, 2016
My daughter moved from Minnesota for a new job in LA. She needed to ship her car so I Googled several places. We chose Ship a Car because of their people that I talked to. Emily was so friendly and she helped me. Jenny, who was in charge for checking the driver and other things, was excellent, too. Both ladies answered all my questions and were just angels. And the quote they gave was pretty reasonable. Then the driver was very sweet too; they let us know they're coming and when they're nearby. We kept to our phones and we were informed so we would be able to pick the car right on time. Everything has worked out perfectly; it's beyond my expectation.
When we shipped the car with them, all the concerns were being taken care of. They answered very clearly and they were right on the window time they've given us to pick up the car. My daughter was the one who sent off the car from there and they told her that the process would take a week to ten days, but the driver got here even faster like for four or five days so everything was excellent. They're shipping was really speedy and there were no problems with the pick-up and the drop-off.
We are very glad to hear that we were able to go beyond your expectations! Thanks for the positive feedback, Cyndi!
Reviewed July 31, 2016
I shopped around to ship my car and found that Ship a Car Direct had a reasonable quote. Their reviews were very good, too, so I went with them. Since it was open shipping, my car was somewhat dirty when I got it. I would have been happier if the car was cleaner, though. Otherwise it was quite good. I didn't find any battle scratches or dents on the car. I didn't have a problem and the delivery was smooth.
Glad to hear everything went smooth for you! Thanks for the positive review, Rohit!
Reviewed July 31, 2016
I needed to ship a vehicle to Florida and Ship-a-Car made it easy. The videos on their site were a little cheesy, but they explained what to expect very well. My point person, Emily, stayed in close contact, and even the independent driver who transported the car was a nice guy. The service depends on finding independent drivers to transport the cars so Ship-a-car has limited control over the actual dates. Our car was picked up a few days after my ideal date, but it arrived a day earlier than anticipated so the total delay was minimal. I was very happy with the result and would use Ship-a-car again. The overall value was terrific - less stress, and less money than driving the car there myself.
Glad to hear everything went smoothly for you! Thanks for sharing your positive review, David!
Reviewed July 30, 2016
I am happy, quite satisfied with my experience. Booking a pick up was easily done online. The actual vehicle transfer happened the next day. The best part of it all was that it was quick and convenient. I would say that the only unfavorable aspect was that they send too many emails once contacted. It's not necessary. The service appeared legit and on the up and up from the start.
Glad to hear everything went smooth for you! Thanks for the positive review, Lewis!
Reviewed July 30, 2016
I'm working in California for a couple of months and driving is too long, so I was wondering maybe shipping is a better option for me. A friend recommended Ship a Car Direct to me so I chose their services. They gave me a quote that was better than what I get online or from other companies. Their representative, Jennifer explained everything clearly and I think the whole transaction went very well. The only thing is when I inquired to some other customer service rep why my car was dirty after it was shipped, the reply took some time. Still, it was a pretty good experience, with good price and fast shipping.
We are very glad to hear that everything went smooth and fast for you! Thanks for sharing your positive review, Jialiang!
Reviewed July 30, 2016
We needed to ship a car about 500 miles away. When I Googled for the best auto transport company, Ship A Car Direct came up as number one. Their quote was good enough for me as it was the same price as the others. They have excellent service. Their customer service rep was cool. They called me but I missed it, then he called me right back. I had one issue and he took care of it really quick.
Thanks for sharing your positive feedback! We are very glad to hear that everything went quick and smooth for you, Brian!
Reviewed July 29, 2016
I was moving to another state so I needed to ship my vehicle. I didn't want to spend too much time picking a transport company and apparently, Ship a Car can do it for me. I wasn't contacted by a bunch of truck companies so that was the good part of using Ship a Car Direct. The whole process was pretty smooth and trouble-free. They gave me calls and emails to let me know when the truck driver will be coming and I communicated directly with the truck driver after.
Glad to hear everything went smooth for you! Thanks for the positive review, Mark
Reviewed July 28, 2016
NJ to California transport - Contracted Ship A Car Direct after extensive internet search for brokers. Needed to ship car ASAP after accepting job offer. Process went smoothly and quickly. Ship A Car stayed in contact with us and provided many helpful tips. Carrier was assigned very quickly, showed up on day promised, and delivered vehicle directly to place of employment on first day promised. Follow up was good to be sure all went as scheduled. I would highly recommend this service.
Glad to hear everything went smooth and quick for you! Thanks for the positive review, Diane!
Reviewed July 28, 2016
Everything was super easy, and as promised. Don't move often, but if I do again, will take their help again.
Very glad to hear it went smooth for you! Thanks for the positive review, Sudip!
Reviewed July 28, 2016
I wanted to ship my vehicle to a new location where I worked. I liked that their rep, Scott, didn't bother me like a salesperson. He didn't call me at all. He just explained all the details and tips to choose a reliable carrier through emails. He gave me very clear instructions and was friendly. Though their price isn't cheap, it was fair compared with other service. It's a pretty good experience overall.
Glad to hear everything went smooth for you! Thanks for the positive review, Eric!
Reviewed July 28, 2016
I work in the Athletic Department in the athletic world. I got hired within a week and needed to relocate and ship my vehicle from Tucson, Arizona to Corpus Christi, Texas in that same week. I went with Ship a Car because I heard a lot of bad things about shipping cars, like how a lot of companies are out to scam you, or a lot of companies aren't very safe. I went based on reviews and the only company that had reviews was Ship a Car Direct. I heard that shipping cars would be pretty pricey, so I went on thinking I was going to have to pay at least a grand or more. Then when it came up to $850, I jumped on the opportunity because $850 is a brainless solution. The simpler choice was to go the cheaper route.
The guy that I registered through made it really easy. I gave him a call and he told me what I needed to do. He put me on the routine of picking up my car, shipping it, what the general costs were, how long it would take, the rules and regulations, and kept it really simple. He was productive and wasn't lingering in the conversation. He was just what I was looking for. I didn't even get to ask a question because he answered all that I had. I made the appointment on a Friday, and then tried to ship my vehicle by Sunday, but they got it Monday. Then it was in Texas by Wednesday night. When I got there, I picked my car up, and the rest was history.
We are very glad to hear that everything went smooth for you, Brandon! Thanks for sharing your positive feedback!
Reviewed July 27, 2016
Northern California to New Hampshire - Was in no hurry to have this vehicle brought from the West Coast to the East Coast. Angela found a carrier for less than the original estimate. Pick up and delivery happened exactly on schedule with plenty of notice. The driver was courteous and professional. A great experience all around -- far better than receiving dozens of calls, emails, and texts from individual carriers. Use Ship a Car Direct to get a fair price and great service.
Very glad to hear it was smooth for you! Thanks for the positive review, Frank!
Reviewed July 27, 2016
From start to finish, these guys made the task easy. The car got picked up on the same day I made the reservation and even arrived a day early at the destination. The whole process was hassle free, fast and professional. I would recommend and use Ship a Car Direct in the future!
Very glad to hear it went easy for you! Thanks for the positive review, Andreas!
Reviewed July 27, 2016
I got a lovely experience with Ship a Car Direct. Move my car to CA, did take just 3 days! I'm certainly recommend it to friends.
Very glad to hear it went smooth for you! Thanks for the positive review, Dmytro!
Reviewed July 27, 2016
I rate 5 stars car shipment direct because they are the best in customer service and economy. I send a car to my daughter in California and she is happy now and me too. Please call them when you need to ship a car to a different state and you see what I'm talking about. Thank you.
Glad to hear you and your daughter are happy with how the service went! Thanks for the positive review, Alexis!
Reviewed July 27, 2016
I was very pleased with the amount of contact from Maricel and Scott. The driver was a very amicable man who obviously cares about his customers. The driver was very kind to me but especially my mother on the other end in Michigan. He went out of his way to make sure that the car made it safely to my mother and I appreciated him very much!
Very glad to hear about the helpful service you received! Thanks for sharing your review, Kate!
Reviewed July 27, 2016
I was moving from Atlanta to San Jose, California so I looked up Consumer Reports to see which companies were the top rated, then I got quotes from all of them. Ship a Car Direct seemed to be right on par with pricing. The quote was all right as far as what most people were gonna give. They also guaranteed a really good time. The vehicle arrived within a week. So I thought for the price, that was completely reasonable. And it was easier, because I made a mistake in doing a general search for a moving company for my things. And then I started getting bombarded with spam and people trying to come to me instead of me finding someone that works for me. So for the car, I found that works a lot better with these general quotes.
Working with the customer service rep was all very brief and easy. I called them one day and said, "Okay. What are you gonna give me for this? When will it arrive? Can we set this up?" So I went and set the car up and they were there the very next day saying, "We can come get your car." When I requested the next day, I did not honestly think they could fulfill that, and they did. It was really fast. And I didn't have to call and pester anyone about when will things arrive. I also liked the communication with the driver. He was texting me throughout and saying, "Okay, I'll be here around this day. I can wait until this time." He was very flexible. Even though Ship a Car said that they could pick the car up the next day and I was ready for that, he waited around for 3, 4 hours for me to be available to get my car. That was wonderful.
Thank you for your positive review and for choosing us to ship your car. Glad to hear that you are pleased with our service, Shannon!
Reviewed July 27, 2016
I needed to get a car from one state to another, and It was my first time using a particular transport service, so I did some research. There were a lot of companies out there, but Ship a Car Direct was more competitive, and their customer service was just what I was looking for. They followed up repeatedly with updates, and made the whole end-to-end process very easy and hassle-free. The representative that was assigned to me was very knowledgeable. She worked and communicated with me either over the phone or email. When a transporter was found, that particular transporter contacted me, stayed in touch, and was exact to the set of instructions. The driver, Luis, pulled up to the house as scheduled. He was very meticulous in loading the car and he made sure everything goes in order. I felt pretty comfortable that the car would get to the other end in one piece. It was a great experience, and the price was fair.
Very glad to hear everything went smoothly for you! Thanks for the positive review, John!
Reviewed July 26, 2016
I shipped my car from Maryland to California and Ship a Car Direct was helpful throughout the process. I had no issues at all, besides struggling to find a truck at first! But Ship a Car Direct did find a truck within the window I gave for the pick-up date. The car arrived in California dusty (I opted for open carry because although a relatively new car it could handle some weather and maybe some scratches) but with no damage!
Very glad to hear everything went safe and smooth! Thanks for the positive review, Kelly!
Reviewed July 26, 2016
I moved to Colorado and I needed to ship my car from where I lived temporarily in San Francisco to Denver. I googled for a shipping company and chose Ship a Car Direct based on reviews online. The quoted price was higher than I hoped but I frankly didn't do a lot of competitive research so it wasn't too much for me. There was somebody I scheduled the move with and I emailed her. She was friendly, responded really quickly, and set up the guy that took out the car. She gave me his phone number and gave the address so I dropped the car off a block away from the house. He picked up the car from my brother's house and then I interacted with him when he dropped it off. He was super friendly.
Glad it was smooth for you! Thanks for the positive review, Benjamin!
Reviewed July 26, 2016
Jeep Cherokee - Katy Texas to Los Angeles - Excellent service from Ship a Car Direct and also from the driver, Nick. Driver was ready to pick up car even before car was ready. Car was given on Tuesday and we were told it would arrive either Friday late afternoon or Saturday. Car was delivered in Los Angeles on Friday 11 a.m. Car was dirty from road transport but that was to be expected.
Glad to hear everything went smooth! Thanks for the great review, Marina!
Reviewed July 26, 2016
I am glad I used Ship a Car Direct to transport my car from Texas to Wisconsin. Eric was honest & straightforward & returned my emails & texts in a timely manner. The truck that ultimately picked up my car wanted more money than what I originally agreed on so Ship a Car actually paid the difference for me. You can't beat service like that.
Very glad to hear everything went smoothly for you! Thanks for your positive review, Mark
Reviewed July 26, 2016
There are a lot of choices to move your car. I did my research and liked videos Ship a Car Direct had. Matthew was assigned to us and kept us informed through whole process. Car arrived early on 4th of July and they changed delivery points and car was driven up to our house a few hours later. I would highly recommend.
Glad to hear everything went smoothly for you! Thanks for sharing the positive review, Dean!
Reviewed July 26, 2016
Moved from California to Pennsylvania and wasn't sure whether to ship my car or drive. Very happy I decided to ship my car in the end. Service was great and my car actually got in a day early! There was no damage to my car... it was only a little dirty, but that is expected when on an open carrier traveling across country. Price was fair. Would definitely recommend!
Glad to hear everything went smooth for you! Thanks for the positive review, Monica!
Reviewed July 26, 2016
From start to finish they did what they said they could do. A little more cost than the average shipper however, no anxiety about the experience. The driver they contracted with was the best. He kept me informed from the time he picked up the car, the morning after the order was placed, in Texas until delivery in Utah 6 days later. The car was delivered in great condition with no problems along the way.
Very glad to hear everything went smoothly with you! Thanks for the positive review, Robert!
Reviewed July 26, 2016
We were planning a move from Pittsburgh, PA to West Palm Beach, FL. As all moves are, this was a very stressful time. Having multiple vehicles, it was not possible for us to drive them at the same time, so we needed to find a safe, reliable, and affordable option to ship a vehicle. We are so glad we found Ship A Car Direct. This was in our budget and they really helped make it an easy process. We were communicated with in a polite and friendly manner and we knew we could trust that our vehicle was in good hands. The vehicle arrived very timely and we are very satisfied. If we ever need to go through something like this again, we will definitely be calling them up! We highly recommend the service. Thanks again!
We are very glad to hear everything went smoothly! Thanks for the positive review, Stefani!
Reviewed July 26, 2016
I had never shipped a car before, so the whole experience was new. I didn't know where to start, so I first went to a nation-wide mover, but when I was given a price, I decided to search online for another way to ship cars. I saw the site for Ship A Car Direct, read a few reviews about the company, customers experiences, checked with BBB, then I emailed and waited for a response. David's response was prompt. His answers to my questions were concise, clear, and professional. I decided to contract through him. The car was picked up on time, on location, and delivered to the promised location on time, safe and sound, and a little dusty after a long road trip. I would recommend their services to a friend and use them again. Did I mention that watching them load my car on this Giant Erector Set was one of the most nail-biting and yet, exhilarating experiences I've ever seen? What skill and courage the driving team have to do this daily! Kudos to the team!
Glad to hear everything went well for you! Thanks for the positive review, Viola!
Reviewed July 26, 2016
I used Ship A Car Direct to transport my mother's car from Port Arthur, TX to Charlotte NC. I must say that I was very pleased with their service. They offered reassurance that the car would be delivered safe and on time and it was. The carrier company was great as well, the gentlemen went over everything at time of delivery and kept in contact regarding the ETA of delivery. Thank you guys, I will certainly use you again if needed and recommend Ship A Car Direct to my friends and family.
Glad to hear everything went smoothly for you! Thanks for the positive review, Taniqua!
Reviewed July 26, 2016
I needed to ship a vehicle when my mother was moving here from across the country. I chose Ship a Car Direct because they were much more professional in dealing with me over the phone than any other competitors. The process was just so easy. It was just a five to ten-minute phone call with Stephan who was so professional, whereas everybody else I had been speaking with from other companies just keep telling me not to use their competitors and other crazy stuff 45 minutes into the call.
Stephan had a link ready to email me. He told me he wasn't sure it could be done but he would work really hard on it. I told him I wanted, if at all possible, for the car to be picked up on Friday, which was two days later. He had someone willing to do it, and it worked out great. It was completely easy, meanwhile everybody else was making it just ridiculously hard and they seemed so shady that I didn't want to do business with them. It was just handled like a normal business transaction and that really stuck out for me. If I hadn't been speaking to all these other companies and I called them first and this is how it went down, it probably wouldn't seem that special; it was just a normal good business transaction. But after speaking with so many different companies, Ship a Car Direct really stood out. I'd recommend them.
Thank you for your positive review and for choosing us to ship your car! We are very glad to hear that you are pleased with our service and everything went smooth for you, Rebecca!
Reviewed July 25, 2016
Bruce w/ Ship a Car Direct was professional and patient with me. Great service! My car was picked up on Friday, (1) day after booking, and delivered (3) days later. No problems, and excellent service from Priority Trans, LLC. Also, thanks again to Bruce for all of his help.
Happy to be helpful! Thanks for the lovely review, Lisa!
Reviewed July 25, 2016
I needed to transport my vehicle to Florida for my daughter who goes to school. I researched Ship a Car on the web. I dealt with one of their people on the phone and they have been honest and upfront about the process. I got many quotes from many companies and they all seemed in the same range. Everything that the customer service reps said was true. They communicated with me via email and if I ask them to call me they would call. The gentleman showed up with a brand new truck that had a lot very expensive parts on it, which was a good sign to me. He was very clean-cut and professional. My daughter picked up the vehicle in Florida and said nothing was wrong with it. Everything was according to schedule and the level of service that I got was what I expected.
Thank you for your positive review, Tom and for choosing us to ship your car! Glad to hear that you are pleased with our service!
Reviewed July 25, 2016
I was on active military duty, moving from Alabama to California, and needed to transport my car. I read the reviews and Ship a Car Direct had the highest ones. Eric, the guy I dealt with, kept me informed from the beginning. We had to change some dates and he did that really quickly without any problems. The driver actually met me. He picked up the car two days earlier and coordinated with me about it. He also took the car to the airport where my wife was flying in that day. I don't know if that's just normal standard operating procedures or not but I thought it was very impressive that the driver would take this big rig all the way to the airport to drop my wife's car off so she would have it when she got off the plane. That was the most easy process and excellent customer service that I have ever experienced with a shipping company.
Reviewed July 24, 2016
I'm in the process of moving and I had an extra vehicle I needed to ship to where I'm moving to. I did a little online investigation and Ship a Car Direct gave me a real good quote. They said my car insurance is gonna cover any damage but if anything happened and my car insurance wouldn't cover it then they're gonna cover it themselves. So I felt really, really secure in that. The whole move was really positive and I worked with Matt. I was thinking about going with an open vehicle but then there were certain circumstances on my car that I had to go with an enclosed vehicle or an enclosed carrier. It took about a week longer to schedule it but he got back with me right away.
I was really happy with the carrier that I used because the guy came, kept me posted when he was gonna arrive, and was a really nice guy. He loaded the car up and it was gone in 20 minutes. He told me a timeframe of five days travel time because the car went from California to Ohio and he actually got back there a whole day ahead of time.
We are very glad to hear your happy with the service! Thanks for the positive review, Eugene!
Reviewed July 24, 2016
Our daughter moved to San Francisco and she no longer had a car. We shipped the vehicle using Ship A Car Direct. The customer service representative was very positive and helpful. They contacted us over the phone as well as emails, walking me through the process. It was a very confusing process but they made it so easy.
Thanks for your positive feedback, Ellen! We are very glad to hear that we were able to make the process easy for you!
Reviewed July 23, 2016
Very quick and stress-free experience through and through. My contact at SAC was Eric and he worked quickly and was always transparent about my questions. My driver was Terry and he was nice to talk to at pickup and delivery. He picked up on time and delivered a day early. I will reach out to them again if needed in the future.
Glad it was stress-free for you! Thanks for the great review, Terron!
Reviewed July 23, 2016
Using Ship a Car Direct was extremely convenient. I enjoyed the customer service prior to, during and after the entire transfer. They were very informative of what to expect. We're relocating from North Carolina to San Jose, California, and the company was gonna pay to move our vehicle. We had to get multiple bids for the company to pay for it. Ship a Car Direct was not the cheapest but the representative I was working with who was extremely responsive and not irritating. I dealt with only two people - the young lady who helped me through the quoting and setting the contract up and their driver.
Some of the companies I dealt with wore me out, but Ship a Car Direct's representative wasn't that way. I know I wore her out with questions and she eagerly answered every one of them. Half the time, I asked a question that she has already answered and I just didn't read down. She was always kind about that and I appreciated it. I've got another vehicle that's gonna be shipped in three or four weeks and I'm going straight with her again and not even question it.
The driver was great. He picked up the vehicle at 7:00AM which worked out better for us. He told me, "I'll be there at eight o'clock in the morning to pick it up." I said, "We'll be up at 5:00AM. If you come early in the morning to pick it up, you can." He called at 7:00 and said, "I'm there but I can wait to 8:00. I'd pick it up now, whatever you want to do." My wife flew out and was there in California when it arrived, and the driver did the same thing. He called, "I'm a little early. I'll be there when you want to be there. If you want your car earlier, I can be there earlier." He was very considerate of our time and we appreciated that.
We are very glad to hear you are happy with the service and will be using us again! Thanks for your positive review, Danny!
Reviewed July 23, 2016
I was looking for a particular vehicle which I ended up finding at a car dealer in California but I'm in New Jersey and I didn't have the time or want to spend the money to fly out to California just to look at it. So I hired one company to go and inspect it, take pictures and everything else. Once I decided I was going to buy it I called several different companies to find out about having it shipped. Ship a Car Direct seemed to have a much better rating on the website and it showed that all their drivers were insured and bonded which some of the others didn't say they were. They also had more reviews and they seemed better.
The quote that Ship a Car Direct gave me was certainly not cheap but it was fair. I spoke to a friend of mine, a car dealership manager, and he ballparked it somewhere in that range for that distance so I knew more or less what it would be. Some of the others might have been a little less but to me, it was more important that I was confident in who was moving it than saving a few dollars doing it.
Everything was also very good with their reps. I called them and when there wasn't someone picking up right away, they called me right back. It worked very well. I was able to reach someone from the carrier who immediately gave me even the cellphone number of the driver so I could get in touch with him at any time if I needed to. So I didn't feel like I was waiting on an alert, so to speak, at any point. I knew that if I wanted an update I could get it. Coming all the way across the country, I knew it wasn't going to be a two-day thing anyway. So I knew it would be at least a week before the car would be here. But I was very pleased with them and the service I got was excellent. I would recommend them.
We are very glad to hear that everything went smooth for you, Chris! Thanks for sharing your positive review and recommending our service!
Ship a Car Direct Company Information
- Company Name:
- Ship a Car Direct
- Year Founded:
- 2008
- Formerly Named:
- Safe-Direct Car Shipping
- Address:
- 150 Murray St Unit 224
- City:
- Niwot
- State/Province:
- CO
- Postal Code:
- 80544
- Country:
- United States
- Website:
- shipacardirect.com
