Sherpa Auto Transport Reviews
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About Sherpa Auto Transport
Sherpa Auto Transport ships vehicles door to door in all 50 states. It also offers a Price Lock Promise, which helps ensure you won’t pay more than your initial quote. You can contact Sherpa Auto Transport online or by phone to get a free quote.
- Door-to-door shipping
- Strictly vetted carriers
- Price Lock Promise
- Free car wash upon delivery
- Clear communication
- Terminal-to-terminal transport not offered
- A few reports of delays
Sherpa Auto Transport Reviews
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Reviewed May 26, 2023
Although I was given a 5 day window for picking up my vehicle they were 3 days early and gave me an option. My car was delivered in 12 hrs from Missouri to Georgia. All communication was kept with me throughout the entire process. Awesome service!!
Reviewed May 26, 2023
Cross country moves are super stressful but Sherpa made shipping our cars one of the least stressful parts. Everything was on time and communication was excellent. Cars arrived in the condition that they left in. Would recommend and use again.
Thank you for the great review, Colton! We know that moving can be stressful. That's why Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. Thanks for choosing Sherpa. We look forward to assisting you again in the future!
Reviewed May 26, 2023
Everything went well. Driver did an excellent job of communicating by text and staying in touch. There were no problems with the condition of the car (except dirt and insect splats) and most of that came off after running through the carwash. Will send receipt and bill of lading for any rebates that may apply.
When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. Thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed May 25, 2023
Company worked hard to find a driver, ultimately getting Auto Run LLC to carry the load. Driver was efficient and on time once he gave delivery window. Would use again. Price was reasonable for cross-country ship. Car arrived in good condition with driver unload efficient and safe.
Reviewed May 24, 2023
This was a simple process. Quote was quick and accurate. Communication was clear. Pick up and drop off were on schedule. The car arrived with no damage. The company acted professionally at all times and we had no issues with their service and we would use them again.
When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. Thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed May 24, 2023
Our experience with Sherpa was top-notch. Great communication from both Sherpa as well as the driver assigned to transport our vehicle. We used a different company previously and it was stressful, was not door-to-door, and ended up costing more than originally quoted. Highly recommend Sherpa. Felt like we were dealing with true professionals.
When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. Thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed May 24, 2023
The truck broke down so my car arrived late. Otherwise I was very satisfied. I especially appreciated the car being picked up at my home. I had to go and get my car from the driver. It wasn’t very far but it was difficult to figure out where he was.
Reviewed May 23, 2023
Such an easy process from the first contact to the last. Excellent, friendly customer service, smooth and timely pickup, no hidden fees (the price was the price) and my car arrived safe and sound and on time. Would definitely use Sherpa again.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed May 22, 2023
The sales representative and car delivery driver are professional and courteous. The sale representative spent time to explain the whole process and what was to expect. Delivery schedule was kept on time. Car was delivered without damage. The pick up driver did the delivery himself, so I felt assured with a continued care taken for the whole process. Great experience!
Reviewed May 22, 2023
I hired Sherpa Auto Transport to move my car from Seattle to Jacksonville Florida. The experience was great and the people I worked with for both pick-up and delivery were very friendly, efficient, and professional. I would recommend them if you need to move a vehicle.
Michael, thanks for taking the time to leave this great review! Nothing makes us happier than hearing that you would recommend us! By providing top-notch customer service with frequent and courteous updates, honest pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did when we worked together. Thank you for choosing Sherpa Auto Transport. We look forward to serving you, and anyone you send our way, in the future!
Reviewed May 21, 2023
Sherpa worked until they found a carrier to deliver a car from Roanoke, VA to Oakland, TN. It did not take long to find and the driver, Vakhtang **, was excellent. The car was delivered with no damage and got there the next evening after it left Roanoke. I was so very pleased. Thank you for the wonderful service.
Reviewed May 21, 2023
I have been transporting my cars between Philadelphia and Naples Florida for years. And have never experience had as well performed as this one. I wouldn’t use or suggest any other company. I was traveling during the transport and was always well informed throughout the process.
Thomas, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed May 20, 2023
DO NOT USE THESE PEOPLE. I paid a $200 premium for a specified pick up window. The driver did not show up. I requested a refund of the $200 premium I paid. They gave excuses, claiming it was "not guaranteed" and they refused to refund even the premium. No apologies, no shame. I tried calling their service helpline, was on hold for a long time, then got a recording "no one is here to help you". I called the sales line, they picked up immediately. Basically, Sherpa has a bunch of slick sales people, but they don't stand behind their promises. Who does business like this? I will never use Sherpa again. You shouldn't either.
We apologize for your initial frustration with your carrier being delayed for pick up. We’re glad we were able to work together and find a solution to safely deliver your vehicle. We take customer feedback on both our team and our assigned carriers seriously, and we are grateful that you provided us the opportunity to rectify the situation.
Reviewed May 20, 2023
The staff at Sherpa was extremely helpful and friendly, and always answered any questions I had promptly. The driver I was paired with was amazing - Super helpful, fast, and careful! Amazing experience - A move is already a stressful situation as is and Sherpa helped make it more manageable!
Thank you for the great review, Natalie! We know that moving can be stressful. That's why Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. Thanks for choosing Sherpa. We look forward to assisting you again in the future!
Reviewed May 20, 2023
Had to call in because my car was lowered. All other transport brokers I was getting quotes from didn’t ask this or if they did then didn’t care enough to make sure the car was too low for open transport. At first we thought it was and booked a closed transport for an expected added surcharge. I re-examined my car & found it wasn’t lowered enough to warrant a closed transport. Called in again, sent photo proof of at least a 4” low point and the rep was able to cancel & rebook in an open transport and saved me $550. Will absolutely use again!
Thank you for your review! Sherpa stands apart from the rest because of our commitment to open communication, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. Thank you for choosing Sherpa Auto Transport!
Reviewed May 20, 2023
Recently used to move a car from NC to WA state. It was so much easier than I was anticipating. The driver kept me updated and was great to work with. Timely pick up and the drop off was right on schedule! Would definitely recommend and use them again.
Hillary, thanks for taking the time to leave this great review! Nothing makes us happier than hearing that you would recommend us! By providing top-notch customer service with frequent and courteous updates, honest pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did when we worked together. Thank you for choosing Sherpa Auto Transport. We look forward to serving you, and anyone you send our way, in the future!
Reviewed May 18, 2023
Everything was perfect. Fast delivery of vehicle. Delivered in promised time. Office staff polite & efficient. Car dropped off at our door in perfect condition & was picked up earlier at our door. Person who drove it up was polite, informative and patient since this was our first time having our car sent home.
Reviewed May 18, 2023
From the rep I worked with, Tasha, to my driver, Mr **, Sherpa kept me informed, were professional and transport went very smoothly without any problems. I was skeptical because I had seen reviews about other transport co. holding your car hostage until you pd “hidden fees.” Don’t worry w Sherpa because everything is upfront and no surprises. Thank you Sherpa!
It was our pleasure to guide you through the process, Susan! Sherpa was founded to make the auto transport process easy. Nothing makes us happier than reading that you found your car shipping experience to be "a breeze"! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience.
Reviewed May 17, 2023
This is the second time I've used Sherpa Auto Transport and it went well. I liked the driver. Sherpa was expensive than other companies, but I felt more comfortable.
Reviewed May 17, 2023
Sherpa's process worked out well in assigning a driver and providing me with updated information electronically. In my case, It was challenging to time the delivery day because I couldn't be there and my brother was not arriving from a vacation until the date of delivery. The Black Mustang driver was logistically flexible in timing the delivery and efficient in loading and unloading the transported vehicle. I will definitely recommend Sherpa to others.
Reviewed May 17, 2023
I have used Sherpa for two vehicle relocations, for a car from east coast to west coast, and then back, perfection both times! On time, and the pricing was exactly as quoted. The team constantly supplied updates and the drivers were extremely professional. I will use them for all future vehicle relocations.
Thank you for the great review, David! We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we get a driver to pick-up your vehicle backed by our Price Lock Promise. We are glad you had a great experience and hope to ship for you again in the future!
Reviewed May 17, 2023
Car was picked up sooner than we wanted but was overall a great experience. The experience was seamless and I received emails throughout the process. The car was intact and all items were accounted for. Driver kept me informed every step of the way. I highly recommend this company.
Reviewed May 17, 2023
A+ service from stem to stern! Booking was easy and as expected, with even a slight discount due to a delay in obtaining a carrier. Carrier was professional, courteous, and knowledgeable. Highly recommended, and would do it again, if the need arises!
Reviewed May 15, 2023
I found this company online since we must ship our daughter's car cross-country. The price was reasonable, and they provided excellent service. The car arrives on time and in great condition. We would use this company again.
Thanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed May 15, 2023
Most reasonable of all the carriers, I checked with others, most dispatchers were rude and arrogant. The men in their phone crew from Charlotte NC, were polite, and helpful. They found a carrier fast, carrier was also nice, polite, truly helpful and a real professional. Highly recommend!
Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!
Reviewed May 15, 2023
Overall experience was excellent, everyone that I had contact with were courteous, professional, friendly and stood by their words. It was a very smooth, efficient process and I would highly recommend Sherpa Auto Transport to anyone that I know that are in need of reliable auto transport.
Reviewed May 15, 2023
Smooth operation!! Couldn’t ask for better service!! All communication with driver and company were on point. Everything they said it would do they done. The communication was the Best. Had a five day window the pick up vehicle. They picked it up in three days. Delivered my car. Checked it out. Everything was smooth. Will recommend again and again.
Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!
Reviewed May 15, 2023
The auto shipment proceeded in a logical manner, and the auto was received in an apparently undamaged condition. The total price was very fair for the service. Our only inconvenience was being unable to effect advanced planning. The notification of pick up was very close to pick up time, and the estimated delivery date window was such that prevented my flying to personally pick up the auto.
Reviewed May 14, 2023
My car was picked up in the time window as promised. The driver was friendly and professional. He did a great job and my car was delivered across the country in no time. Delivery was easy and without issues. The driver communicated to us at every step in the process. The quoted price was not changed. The price was very reasonable considering the great service and how easy Sherpa made the whole experience for us. I would 100% recommend this company.
Reviewed May 13, 2023
I called Sherpa on a Tuesday, and they said the car would be picked up in the next five days. The car was picked up the next day. Then they said the transport would take five to seven days, and it only took four days. Their reps were really helpful. But there was a mistake, and I was frustrated by that. I talked to one person and was quoted $1,500. I clearly told them that the car was not operational. I then called back to actually book the appointment and ended up speaking to somebody else, and it was a significant price increase from $1,500 to $2,300. So that was a little disappointing. But the rep didn't intend to mislead me, he just made an honest mistake. My dad was in Oregon for the pick up and my nephew was in Texas for the drop off. Both of them had the best things in the world to say about the driver that picked up the car. They were so happy with them.
Reviewed May 13, 2023
Sherpa's price was very good. They were very attentive, and they got back to me, and they were very nice to work with. I could always get through to them. There was always somebody that answered the phone, and they were very pleasant to deal with. I had an extremely good experience with the man that came and picked up the car. He was very nice to work with and very efficient, got the car on the trailer and he was out of here.
The transport took an extra day because he got stuck in traffic in downtown Atlanta that he couldn't get through. But that was okay. He was supposed to deliver it that night and delivered it the next morning. That was perfect because I had got a call at 7:30 in the morning before my grandson went to school, so he got to see his new car. So they were very, very, very good on that and very good on communication. I'm extremely pleased. I was also very pleased that my final quote was less than what they had originally quoted me because it took a little bit longer for them to get the car up there. They gave me $100 off. I would definitely use Sherpa again. I highly recommend them.
Reviewed May 13, 2023
Setting up the transport was super easy. I called Sherpa and told them what I needed. They sent me a price. They followed up with an email. There were absolutely no surprises. The pickup and delivery were both good. They wanted to pick up earlier and we weren't really ready for earlier, which is always a good thing. So we scheduled a time and the driver called about 30 minutes out. Then he sent a text and was there on time, and loaded the cars.
The driver did a great job. He looked at every inch of the two cars. He found little divots of things that I didn't even see. So it was very good. He loaded them and then I asked him, "When do you think you'll be in Dallas?" We were moving from Sacramento to Dallas. He said, "I'll be there on Monday." Sherpa told us to expect the transport to take three or four days. They picked it up on Thursday and on Monday, I was sitting at my desk working and I got a phone call. It was 10 in the morning and the driver said he was there. I was expecting him to be there around late Monday. But that was a good thing. They under promised and over delivered.
Moving across country can be a daunting experience but Sherpa made it easy. They even called afterwards to make sure that the cars were fine, and that we were pleased. Somebody is actually doing what they say they're going to do. Hopefully, I'll never have to move again. But if I do, I would definitely use Sherpa and I would recommend them in a heartbeat.
It was our pleasure to guide you through the process, Stephanie! Sherpa was founded to make the auto transport process easy. Nothing makes us happier than reading that you found your car shipping experience to be "easy"! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience.
Reviewed May 13, 2023
Everything worked really well on scheduling with Sherpa. The delivery was on time and everything was just perfect. The driver picked up the car in Florida on Thursday and delivered it to Oklahoma on Saturday. He communicated when he got to Oklahoma and wanted to know who was gonna pick up the car and where he could drop it off. I was very satisfied.
Reviewed May 13, 2023
I like Sherpa's responsiveness and persistence in trying to get the business. They were straightforward with all the relevant information and able to answer any questions that I had. If they weren't able to, they were able to get back to me with those answers. My brother-in-law said that the gentleman who picked up the vehicle was top-notch. The company that did the transport was in communication with me throughout the process. Overall, everything was great.
Thanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed May 13, 2023
This is the third time I've used Sherpa. The first gentleman I talked to seemed genuine and knew what he was talking about. And I had a good experience the first time. So, the second time, I didn't do research. I just used Sherpa. The same thing with the third time. The guys did all the work and called me. One of the times, I had to switch days so that was a bit difficult for Sherpa people. But it was still handled very well. The first time, the gentleman didn't speak English well. But it was still handled good. The last two drivers kept me posted when they would arrive. And it was handled very well.
Reviewed May 13, 2023
As soon as I put in some information on the website, I got a phone call by one of the Sherpa associates who gave me a good overview of what the process would look like. She answered all my questions and gave me a detailed quote with timelines. The interaction was quite thorough. The driver reached out to me about 24 hours prior to picking up the vehicle, sharing when he'd be available to pick it up. Even during the process, he had assured me that I could call him at any time if I had any questions regarding my vehicle. 12 hours prior to delivery, I got a phone call from him telling me the approximate time of delivery. He parked around my apartment complex. Overall, it was a very positive experience.
Reviewed May 13, 2023
Setting up the transport with Sherpa was easy. They charged us exactly what they said. The reps were knowledgeable and explained the process real well. The driver was excellent. He arrived and told us who he was. He looked at the vehicle and took pictures and video of it. He loaded it, strapped it down and took off. He got it safely to our house. He texted us about 30 minutes out from his arrival. He arrived and asked us where we wanted it. He got in the trailer, unstrapped the vehicle, backed it off and put it exactly where we told him.
Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed May 13, 2023
We had to suddenly come home from Florida. I needed to get the car home. We’ve been using Sherpa now the last two years and it has been great. Admittedly, I went to another company and booked with them. But when I needed it done right away, Sherpa came to the rescue. Their team is thorough, detail oriented and ensures the safety of our vehicle. Nobody else that I would use.
Reviewed May 13, 2023
I had a fantastic experience at Sherpa. They did a great job and their prices were a lot more affordable than other places. My rep answered all my questions and he was willing to talk everything through. He made sure I understood what the services they were providing were gonna do. The movers were extremely communicative and the guy who dropped my vehicle off was really nice. The quote was accurate and I feel really good about it considering I would have had to pay 400 more if I went with someone else. I got a great deal with Sherpa.
Thank you for the great review, Isabella! We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we secure a driver to pick-up your vehicle backed by our Price Lock Promise. We are glad you had a great experience and hope to ship for you again in the future!
Reviewed May 13, 2023
I had to move a car across country. Sherpa seemed to have better prices compared to other people. They were flexible, too. Their price range seemed good. Pickup was at a car dealership near us because they had a lot of room for the guy to get there. Drop-off, similar situation, just a big parking lot. They estimated 5 to 7 days to get there, but they got there quickly. The driver inspected the car and had a little tablet thing and was good about it. He was definitely used to it and was able to catch stuff that I wouldn't have seen.
Reviewed May 13, 2023
My interactions with the driver were excellent. He knew my car and he knew how to drive it. When it was delivered, the car was essentially the same as the pickup. Also, the weather was perfect and he put it on the back of the carrier so that it didn't get any bugs or anything on it. The guy had my wife check the car over for any damage and check it off.
Thank you for the great review, Danny! We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We are glad you had a great experience and hope to ship for you again in the future!
Reviewed May 13, 2023
I had a good experience with Sherpa. They picked the cars up when they said they would and they delivered them when they said they would. I had two cars and they put the cars on the carrier and, 19 hours later, they were in my garage. It was good service.
Reviewed May 13, 2023
The driver was a super nice guy. The car also beat us here. He dropped it at my aunt's house and she said he was a young man and very professional. The driver called my husband and said, "Your aunt is so nice. She made me cookies and thank you so much." He was wonderful. Everything was in good condition, too. The driver made sure to do a thorough inspection both times. It was a great experience. Totally worth it. I was very satisfied.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed May 13, 2023
I went straight to Sherpa’s website and then, they called me once they had a car available. The transport was 2,200 miles cross-country and the communication with the driver was fine. He called me when he was ready to pick up and 24 hours before he delivered.
Reviewed May 13, 2023
Sherpa was awesome. They had a good quote and they came through with what was promised. The pickup was in Michigan, while drop-off was in California, and it was about a week. They emailed me updates, then eventually, they texted me how to reach the driver. We made a drop-off date, time, and location and it worked out. They used a big rig to Sacramento, and from Sacramento, they dropped off the car into a different truck, then this truck only had three vehicles on it. It was super easy, and the vehicle's condition was great. All in all, Sherpa is reliable and I love how they had upfront pricing. They were a bit more expensive than some of the other carriers, but they were honest. I would recommend them 10 out of 10 times.
Reviewed May 12, 2023
My vehicle was picked up when promised and delivered 3 days early! All drivers sent me a text to announce their Estimated Time of Arrival and they arrived virtually as they predicted. This makes three times that I have used Sherba and all 3 times I had the same experience.
Thanks for the great review! Sherpa Auto Transport was founded to make the auto transport process easy. It's the greatest compliment to hear that you found our service to be accessible and reliable! We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent communication, and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed May 12, 2023
Picked up on time and dropped off on time. Great communication throughout the process. Very impressed with customer service. The transport company was on the call and called in advance to make sure timing was ok for me. Highly recommend this company. Straightforward and easy.
It was our pleasure to guide you through the process, Larry! Sherpa was founded to make the auto transport process easy. Nothing makes us happier than reading that you found your car shipping experience to be "easy"! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience.
Reviewed May 12, 2023
From the quote, to the scheduling, to the pick-up of the vehicle, the entire process was excellent. The driver that picked up the vehicle was on-time, friendly and efficient. I’ve used Sherpa on 3 occasions and each one has been terrific.
Reviewed May 12, 2023
Very professional and great communication. The driver communicated step by step. He let us know exactly what time to meet and was on time. From the beginning of the process of shipping he kept us in contact from Illinois to CA.
Thanks for the great review! Sherpa Auto Transport was founded to make the auto transport process easy. It's the greatest compliment to hear that you found our service to be accessible and reliable! We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent communication, and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed May 11, 2023
Adriano was great to work with from receiving and delivering our vehicle. Every company needs an employee like him. He kept us informed regarding where the vehicle was and provided options for delivering the vehicle that was convenient for us.
Reviewed May 11, 2023
The carriers selected by Sherpa are top notch. Stayed in contact with me before pickup all the way until drop off. Very fast delivery from NY to VA. It took them less than 10 hours from the time of pickup to the time of drop off.
Thanks for the great review! Sherpa Auto Transport was founded to make the auto transport process easy. It's the greatest compliment to hear that you found our service to be accessible and reliable! We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent communication, and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed May 11, 2023
Had my son’s car shipped from Chicago to Sedona Arizona. Totally satisfied from the pickup to the drop off. The car even arrived in Sedona a few days earlier than expected. I would highly recommend Sherpa and will definitely use them again!
Reviewed May 11, 2023
Pick up driver was super polite to my daughter who handed over my car to be transported. The driver who delivered it was great. Delivered it to designated area. Was very polite, paperwork was fast. Car was in condition as delivered.
Thanks for the great review! Sherpa Auto Transport was founded to make the auto transport process easy. It's the greatest compliment to hear that you found our service to be accessible and reliable! We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent communication, and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed May 9, 2023
Very smooth transaction. Everything was clearly communicated, efficiently conducted, and timely. Thank you for helping me ship my car. The semi driver, Oleg, was very nice and considerate and was delightful to work with. He appreciated that I had washed the car for shipping and that he would take good care of “the little princess”.
Reviewed May 9, 2023
Excellent service and perfect delivery. They solved a problem when they could not get up my driveway and had to shuttle the car from a main road to my home. My car arrived in perfect condition. They worked out the delivery date by extending it a few days so I could get there.
Thanks for the great review! When Sherpa was founded we promised to do things differently. We live out this promise every day by providing excellent customer service. With frequent updates throughout the process, transparent pricing backed by our Price Lock Promise and our commitment to thoroughly vet carriers to find the best option to transport your vehicle.
Reviewed May 9, 2023
Driver picking up vehicles was very responsive and on time. Car was delivered ahead of schedule. Great experience overall! My only constructive feedback is I asked to have my phone number on file updated to my cell as I would be traveling. I was told it was but the company picking up the vehicle had my home phone and order was canceled due to unable to contact me. I was able to get it resolved quickly but did cause a panic.
Reviewed May 9, 2023
Very good experience overall, they were super quick in providing a quote, connected via email and phone and updated on the pick up/drop dates. The folks who did the pick up and drop off were also very nice and attentive to the car. 10/10 will use them again.
Thanks for the great review! When Sherpa was founded we promised to do things differently. We live out this promise every day by providing excellent customer service. With frequent updates throughout the process, transparent pricing backed by our Price Lock Promise and our commitment to thoroughly vet carriers to find the best option to transport your vehicle.
Reviewed May 9, 2023
Really good service and delivery process. I would recommend this service to any family or friends that needed it. Had very good phone service and the pick-up and drop-off went very smooth on both ends. Please use them if you need transportation needs in the future.
Reviewed May 8, 2023
No pressure, easy to deal with booking agent, Scott. The detailed information he provided from the initial phone conversation matched perfectly with what transpired through transit and delivery of my mom's vehicle between states. They were straight up, accurate, and fair-priced. The man who delivered the vehicle was professional and very polite and he communicated with us so we never wondered when the car would arrive.
Thanks for the great review! When Sherpa was founded we promised to do things differently. We live out this promise every day by providing excellent customer service. With frequent updates throughout the process, transparent pricing backed by our Price Lock Promise and our commitment to thoroughly vet carriers to find the best option to transport your vehicle.
Reviewed May 8, 2023
Customer service at Sherpa was excellent, everyone I spoke with regarding my quote was so professional, knowledgeable, helpful and respectful. The only reason I did not give 5 stars is because I was not 100% pleased with our White Hawks car shipper experience that Sherpa contracted with for our car to be shipped by.
I would recommend that Sherpa let White Hawks know that their driver's communication regarding payment caused a great deal of stress at delivery of our car. The driver via text confirmed with me (well ahead of time of delivery) that he accepted Venmo as payment which I have text record of. However, at delivery at nearly 10 pm at night, he refused to accept Venmo several times, said he would only accept cash or transfer money to another mobile payment service which we never heard of, before finally going to his truck and finding a Venmo name/account number after a great deal of stressful back and forth.
It was around 10:00 pm when he delivered the car and then began to fuss about how he wanted to be paid. This was totally unprofessional and incredibly stressful, which really ruined our overall car shipping experience. Hopefully, Sherpa will contact White Hawks and make them address this issue with their drivers or in the future they can recommend other car shippers to their Sherpa customers.
Reviewed May 8, 2023
The driver was on time, was communicative, affable and efficient. He collected the vehicle on time, delivered it as promised, no complications whatsoever. Although the price was high, it was worth it. I will use Sherpa if I have to ship my car back to Florida.
Reviewed May 8, 2023
I contracted with Sherpa to have my vehicle transported from California to Florida in an open carrier; the process went so smooth! The setup process was easy, the transport was smooth and quick; my vehicle arrived in 5 days. No issues, no damage… SMOOTH transaction. Thanks Sherpa!
Thanks for the great review! When Sherpa was founded we promised to do things differently. We live out this promise every day by providing excellent customer service. With frequent updates throughout the process, transparent pricing backed by our Price Lock Promise and our commitment to thoroughly vet carriers to find the best option to transport your vehicle.
Reviewed May 8, 2023
Sherpa’s rep said they will have a two-week window and I made contact with customer service because I was getting a little nervous about getting the car out here. They said they would get it done and to let them do their job, and it happened. It took them a while to get somebody signed up for the transport but once they got the guy to pick the car up, it took 10 days. I wasn't given access to the driver right away. I was just going through the broker or the dispatch. So, I asked for the driver's number and they said they had given my number. Once he got down in Southern Nevada, he called me three times to arrange a time. So, it worked out. I'd give Sherpa an A+ for their work. I'll use them again if I need to.
Reviewed May 7, 2023
I gave them a window of five days and they ended up coming the Saturday before that window, which was a Monday through Friday. That was a little inconvenient for me because it was my last week in town and I wouldn't have a car. They ended up dropping the car off a little after I got into town. The communication with the driver was alright. But when I got the documents, they had the wrong delivery address. They had taken the street address from Los Angeles and put a New York zip code on it. So, I had to call them and they had me call back on Monday. Other than that, they moved the car like they said they would for the price they said they would ask.
Reviewed May 7, 2023
There was Good communication, I appreciated the professional drivers and we had speedy delivery. The drivers made sure to communicate with us and make the delivery smooth and speedy. I Would highly recommend. Thank you so much. We look forward to doing business with you again in the fall.
Reviewed May 6, 2023
The truck was picked up in Los Angeles and delivered to Le Mars, Iowa. Sherpa said I could receive it from a Thursday to a Tuesday. But it arrived on Sunday. The driver dropped it off, I paid him and he went on his way. It was good. He was very courteous and professional.
Thanks Tom for the great review! When you work with Sherpa we promise that you will always be kept up-to-date throughout the transport process. We want all our customers to feel not just comfortable with choosing Sherpa, but knowledgeable about how the process works. That's why our representatives are committed to staying in touch and answering any question that may arise.
Reviewed May 6, 2023
I like that Sherpa was military-friendly. The broker I worked with, Jenny, was awesome. I called her. When I signed up, I got confused. I was paying for it and it listed my information. I said, "No. I'm the pickup point in Naples. My son is the delivery point." She did it over the phone. It was easier. When I called her, she always answered. It was really a good fit. She was a good transport company. The delivery of the vehicle went fine. She called me and said, "The driver is gonna be calling you within an hour to set up details." She communicated really well. I in turn called my son. He had already received the call from the driver and it went well.
Reviewed May 6, 2023
Sherpa was very quick, concise, and thorough. All I did was put where I was leaving from, what type and make and model of my car is, and where it was heading towards. The people I talked to made everything else happen for me. I had a couple of specific questions ‘cause I'm a little more meticulous when it comes to things that I do. They were very patient and quick to get things done for me. They also honored their quote that they initially gave me. They were able to hold on to the quote a little longer than the promised day. Not only did they do what they promised, but they also did a little extra. It was perfect.
The communication was amazing. I was supposed to ship my car some time this week, but emergency came up and I had to ship it early for my girlfriend out in Florida to use my car. I called them and the rep was able to get my car picked up two weeks early. She told me there wasn't an extra charge. I kept calling her three more times afterward to keep coordinating with her. She was pleasant and more than willing to help.
Reviewed May 5, 2023
The reps were very informative and they answered all my questions. My vehicle was picked up at Salem, Oregon, near a truck stop along the interstate because my home was pretty hard to get to. The driver who picked it up told me my vehicle would be taken to a different mover who would take it all the way to Pennsylvania. He did a walk-around and he marked down any little scratches on his paper and explained it to me. The vehicle arrived good and the quote was right on.
Reviewed May 5, 2023
Everything with Sherpa was done very quickly. The timeframe was excellent. They promised this was the price, and that was what the price was. The customer service reps were very polite and knowledgeable and they explained the entire protocol from start to finish. I would recommend Sherpa very highly and tell them not to go anywhere else.
Reviewed May 5, 2023
The driver contacted us as he was getting close to our delivery location - and because our location would pose challenges for delivery, he gave us two options for meeting him to get our Jeep. Delivery experience went very smoothly. And we've got our Jeep back to enjoy the rest of our vacation!
Reviewed May 5, 2023
I called Sherpa and told them where the car was going and where it was being shipped from. They put a quote together, got my email and sent me a quote right away. I also called another company, and they were a bit more expensive and did not get right back to me. I couldn't say enough good things about Sherpa ‘cause I was petrified. I never shipped a vehicle before, and I thought, "Hmm, is this thing even gonna make it there?"
The young man they hired to transport the car was phenomenal, and I really appreciated his care of everything. I told him that the car was my daughter's graduation present, and it was really nice that he listened and said congrats to her. When he got to my daughter in Saint Louis, it wasn't like, "Here's your car. Sign it." Sherpa is good all the way around, and I referred them to two other people.
Reviewed May 4, 2023
They were very informative and kept me informed throughout the entire process. They also didn't hesitate to answer any of my questions. They notified me when the vehicle was picked up and when it was on the way out. The day before, the driver said, "I should be delivering your vehicle tomorrow or approximately between the hours of eight in the morning and noon." He called me around 930 and said he was 30 minutes away. So, there was great communication. Also they kept the quote they gave. I did not pay any more.
Reviewed May 4, 2023
I called a couple of companies and Sherpa was the one that sounded the most professional. Their quote was a little bit higher but not by much. The rep made setting up everything easy and Paul, the driver, was awesome. The delivery took a couple of days and he was very punctual and kept in communication.
Reviewed May 4, 2023
Setting up the transport with Sherpa was extremely easy. The reps were wonderful and very informative. At first, they told me that they would let me know when they find somebody. And the next day, they called me and had somebody to bring the car. Then, that guy backed out and it was just another day until they had somebody else. And when he brought the car, it was exactly when he said it was gonna be. He picked it up one day and I got it the next evening. He kept in touch with me. It was quick and the car was in perfect condition. It was a very good experience.
I gave Sherpa a $300 deposit in the beginning and it was taken out of my checking account. Then they read me everything and if something happened, they would make sure that I was reimbursed the $300. They sent everything in the email and I gave the rest of it in cash to the driver who brought it. I was very satisfied with Sherpa. They did exactly what they said they were gonna do. I checked around with other places and Sherpa’s price was good. Also, their communication was great. You don't have any surprises and everything was in a timely fashion.
Reviewed May 4, 2023
I transported a Ford Escape thru Sherpa. When I called them, they had a driver available that day and had the car delivered in five days. Their reps were very pleasant. They were also helpful in reminding me to take pictures of the car and talking me through some of the paperwork that would be coming my way, which was not something the other companies I called did at all. They also let you know that they would contribute a percentage of money if the amount that we had agreed to didn't produce a driver. Aside from that, the quote that they gave me was very fair considering the service I got from them because the other ones were lower, but they weren't able to produce. In the end, the price I paid was exactly what they told me it would be, so that was very good.
As for the driver, he was a sweetheart. We had a little bit of discussion about his family and where he lived, so he was very personable. The car arrived in good shape and had not gotten the wash that they talked about, but that was only if the car turned out to be filthy, which it was not. All in all, their service was amazing and they would be the company I would recommend to everyone.
Reviewed May 4, 2023
Sherpa Auto Transport made the process easier for me. I went with them because the customer service was friendly. And as I was calling around getting prices, they were one of the cheapest. And when they offered the $50 rebate, it seemed like the best company to go with. The individual that set up my appointment followed up with me constantly, which made me feel more secure and comfortable with the transaction. The communication and customer service were there.
In the pickup and delivery, the guy was very professional. He also followed up to let us know how far out he was. And he got to the delivery drop off 10 minutes before we made it there. They let me know that they were at the point that they had to take $200 out of their own pocket to secure somebody to get the vehicle for me, which was nice. The billing was accurate. And the $50 rebate was applied to my account quickly. I was happy with them. If I have to get another vehicle out of state, they will be one of the companies that I will call right away to get a pricing quote from to see if they're in line with other companies.
Reviewed May 4, 2023
My friend moved to Florida, and he wanted his car, so I googled places to transport cars from Michigan to Florida. A bunch of companies came up, then I got a text from Sherpa. I called some other places, and some guy guaranteed they would do it for $600. I was gonna go with him and I kept waiting away, then he kept saying, “No. We can't do it. I got somebody, but you got to give us 900 more dollars.” I said, “No. You should have told me the deal right from the beginning instead of promising something else.” So, I went with Sherpa, ‘cause when I called, the guy I talked to in the beginning was really nice.
I live on a dead-end road in a little city, and the guy that came parked on the street. He had five other cars on his hauler and he stayed there all night. Before I went to bed at 10 o'clock, he had the cars off that truck four different times and put them back on. I left for work at 4:00 in the morning, but my nephew and his girlfriend live there. At about 9 o'clock, they said that the cops came and talked to him, but he had the cars back and off that thing about four more times. The guy said he balanced his load, which was fine. There was no damage to our car. However, that was odd because he had to keep taking those cars off and putting them back on.
The driver called and said he was six hours away, then he called when he was an hour away. I didn't get that phone call, but it didn't matter. We were there anyway. My friend and I joke about the peanut butter box from those Chewy commercials where two dogs are looking out the door and one dog was saying, “The peanut butter box is here.” I told the guy, “This is a surprise for my friend, and I know you're gonna call him. Would you let him know that you're on your way, that you have a delivery for him and it says peanut butter box.” He said, “Oh, you want me to say that?” I said, “Yeah.” Three days later, my friend got his car and he couldn't believe it. He didn't know I was gonna send it to him. The driver didn't tell my friend what it was, but he didn't say peanut butter box either. That was okay though. My friend was still surprised. I would use Sherpa again, definitely.
Reviewed May 4, 2023
There was a little bit of confusion with the transporter. He called and asked if he could show up that day but I was already at work. I work 45 miles away, so he rescheduled and showed up the next day. When he loaded the vehicle, he took tons of pictures. He was super professional. When he got ready to deliver the vehicle, my sister said he called at 10:30 at night, wanting to deliver the vehicle. They told him he had to come in the morning which he did. I was happy with Sherpa. When we'll bring the van back in the fall, I'll use them again.
Reviewed May 4, 2023
Sherpa Auto Transport was very professional when I spoke to them. They gave me the quote and they sent me the information. I gave them the dates. It was all positive. The person who picked up the car was very professional and told me about when it would be delivered and it was delivered then. I was very impressed that they got back to me always within minutes. I would send an email because there were some dates I had to rearrange or I had questions. They were very responsive and easy to work with. I would recommend them.
Reviewed May 3, 2023
I spoke to them on the phone and they seemed to be knowledgeable. They were open and honest about how the process was gonna work. They kept in communication throughout the entire process. Every day, they continue to send me messages and let me know that they were working on it. The driver interaction was fairly brief. He was polite and was complimentary about the car. He was there at the drop-off a little bit early and it worked well with my schedule. It was excellent.
Thank you for the great review, We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we get a driver to pick-up your vehicle backed by our Price Lock Promise. We are glad you had a great experience and hope to ship for you again in the future!
Reviewed May 3, 2023
I had a pretty good experience with Sherpa. The guy that delivered my vehicle took really good care not to move around on my vehicle with his shoes on. When he brought it back, he took his shoes off, but he had to crawl in the back of it because the covered trailer was so narrow. So, I applaud him for that. When it came to booking the driver, they said there was a fluctuation possibly. You had to put up so much upfront. In this instance, I thought about going possibly cheaper on it, but I knew that that would be a bad idea because my dad was like, "There may not be a driver to pick the vehicle up at a lower rate", and there are horror stories saying they call back and then try to get more money from you, which I was on a very tight budget. I ended up being able to put everything on my credit card. I really tried to use as little cash as possible until I absolutely have to. So, that also helped Sherpa out.
I talked to someone as far as the price lock and they said, "We're gonna submit it for you at this rate. And then you don't have to worry about us calling you back and saying, 'Well, things have changed. We kind of need more than that now.'" Also, I told Sherpa, “I just wanna make sure the driver gets all his money.” They said the minute that the vehicle gets picked up, then they take care of that, and they send the driver a check. That's one thing that's really important to me because I understand from my dad being a driver that they don't pretty much try to shut the driver out of the money.
Reviewed May 3, 2023
It's the second time I've used Sherpa. I used them about three years ago and they got all my information still. So, that's a lot less stuff to deal with this time than the first time. With all things considered with this recent transport, the experience was good.
Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!
Reviewed May 3, 2023
I found Sherpa very open and honest about the entire process, how they find drivers, what kind of insurance they have, what to expect, and what to watch out for. I like that they were very upfront with me about everything. Also, the rep was very patient in answering all my questions. I reserved a date but I told them I wasn't sure what my exact date would be. I wanted a week to week flexibility so they did that. They put it on hold so they wouldn't find a driver till I was ready to ship the car.
The pickup and delivery were very smooth. The driver called us and told me when he got delayed a little because of traffic. He texted me several times to tell me how far he was. He couldn't drive up right to my house because of the trees that we have and he told me that he didn't want to risk the cars getting scratched, which was very nice. I appreciated that. We found a place where it was open and he could pull up without causing damage to anything. It was pretty well-organized and he knew what he was doing. He did the walkthrough with me, all of the pre-conditions when he picked up and then when he dropped off. It was a good experience.
Reviewed May 3, 2023
Customer service was excellent. Car was transported safely and with no damage. The trucking company was courteous and communicated at pickup and delivery. The price was reasonable and there were no hidden or added costs to the quote. Highly recommend Sherpa.
Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!
Reviewed May 3, 2023
Sherpa was one of two highly rated auto transport companies for moving vehicles for active duty military. I had them ship a Volkswagen. The customer service rep called me on time and set it up. The driver was great, very easy to work with and kept me up-to-date. The car got picked up and dropped off on time.
Reviewed May 3, 2023
This was my first time shipping a car so I was a bit nervous about the process, but I was so happy with the customer service, they answered all my questions, and the whole thing went very smoothly. I felt that Sherpa does a great job taking care of their customers.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed May 3, 2023
My rep Robin was wonderful. The driver and the dispatch person were super easy to communicate with. I recommend them to anybody.
Reviewed May 3, 2023
Their reps seemed to be very honest and seemed to spend a lot of time with me figuring out when I would do best to have my vehicle picked up and delivered. The person that originally answered the phone that I spoke to was very helpful. She didn't sound like she couldn't wait to go home. Everything went very well. The driver was also very nice. I would use Sherpa again.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed May 3, 2023
I was happy with the fact that everything happened the way Sherpa said and that they explained everything in advance. So, it went very smoothly.
Reviewed May 3, 2023
I've used Sherpa before. So, I was familiar with them. About two years ago, I had another vehicle moved. This time, I had a 2009 Jaguar XF shipped from Chicago to Mississippi. I started to complete the process online, but then I ended up calling to complete the setup process of them picking up the car. It took them a few days. They confirmed that a company was ready to pick up and let me know the date. The company gave me a call when they were on the way and they picked the car up. They let me know when it had arrived. It was smooth. I gave them the receiving party's information. So, they did not text me after they shipped the car to my mother. They did contact her to let her know they were maybe an hour or two out so she would know what time to be home. The car arrived on Thursday and I arrived in Mississippi on Friday. So, I saw the car and it was in the same condition.
My experiences with Sherpa were easier than you expect it to be. They make the process very easy. So, that's why I went back to them. I would recommend them to other people. I did check some other people as far as the cost, but Sherpa's cost is very good compared to others. On my first time, they guaranteed to have a company reserved for you in so many days. If not, they'd start deducting from your fee. So, they did. It was fine. I recently got a rebate back from them, too. They do what they say.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed May 3, 2023
Sherpa is a good and reliable company. Their rep was friendly and easy to talk to. When they picked up my car in Texas, the driver walked all around it and wrote everything down that was wrong with it. He had me sign off on that and printed everything out. Then, my car was dropped off in Las Vegas, Nevada in an apartment complex and my property manager received it for me. The transport took four days and when I got here the next day, the car was fine.
Reviewed May 2, 2023
It was a great experience, excellent communication, and my car arrived in great condition. I was informed of when the car would arrive. My Driver also helped me push my car to my driveway since the battery was dead. I will recommend them again
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed May 2, 2023
The reps from Sherpa were good most of the time though sometimes, there was some delay. The pickup went well and it was very good when the car was brought to me. The delivery dates aren't always set. So, that got a little confusing. They said they were coming three days in a row and then, they finally came. The car's condition was excellent and the driver’s demeanor was very friendly and easy to get along with. The windshield was a little dirty, but it was an outside truck delivery. So, I didn't expect anything less.
Reviewed May 1, 2023
I was not able to book my usual carrier to transport a newly purchased classic car cross country, so I researched thoroughly, settling on Sherpa. My experience was excellent, the price was fair, car was picked up and delivered on time and in good order. What more can I say? I recommend Sherpa wholeheartedly!
Reviewed May 1, 2023
This was our first time using Sherpa, and we were very pleased. The first person I spoke with worked very hard to accommodate our needs and requests. Our driver was also outstanding and very interested in giving us the best experience possible. We also greatly appreciated the communication that Sherpa and the driver provided from the beginning to the end. We will definitely be using Sherpa Auto Transport again.
Thanks for taking the time to leave us this great review! Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed May 1, 2023
We shipped a vehicle from Virginia to Arizona with no surprises and no problems. The date range was accurate, the driver was courteous and worked with us on the most convenient locations to pick up and drop off the car. I would definitely use this company again.
Reviewed May 1, 2023
I was moving from New York to Seattle and I needed to transport my car. One of my friends uses Sherpa's services regularly. So, he recommended them to me. Rather than use a third party that I never had any experience with, I went with what my friend recommended me. Initially, I was quoted 1,400 but when I told the rep that I will have to think about it the rep asked me what the prices were. When I said they were offering it to me for 1,300 instead of 1,400, Sherpa Auto Transport offered me a $100 rebate. So, it ended up being 1,300 in total.
When setting up the transport, I was given a location. I went there with my car and the driver met me there and we went over the defects in my car. The driver who picked it up inspected it and then noted it down on the bill of lading. Afterwards, I double checked with him and he pretty much covered everything. When I first contacted Sherpa, they told me it would take maybe 7 days, but it ended up taking five days instead. They did it way faster than I expected. For the drop-off, my house wasn't equipped for the driver to bring his truckload in and I had my friend pick it up. He told me the pickup was smooth, only that the car was a bit dirtier than expected. Even the representative I spoke with was super helpful in determining what the process was.
Reviewed April 30, 2023
Initial contact and communication to negotiate my vehicle shipment was efficient and easy. Payment process was also easy. Communication and updates from Sherpa throughout the transport was excellent. The contracted carrier was professional, communicated well, and was timely for pick-up and delivery. Scheduled timeline was accelerate which worked out well on both ends of transport. All in all, I would use Sherpa again for transporting a vehicle.
It was our pleasure to guide you through the process, Randy! Sherpa was founded to make the auto transport process easy. Nothing makes us happier than reading that you found your car shipping experience to be "easy"! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience.
Reviewed April 30, 2023
Easy, prompt, and people were all polite and communicated along the way. I would use Sherpa again and would recommend to anyone who needs this service. The only downside is only having 24 hours to get the car fully ready with all my possessions in it.
Reviewed April 30, 2023
My youngest was in college in Michigan and a family that had befriended him had fallen on hard times. Their daughter was his roommate and she needed a car for her summer work program because she had to drive to get this internship. I just bought a new car and I had my old one that was still in very good shape. I didn't need it and I don't really need the money for it. I said that I'd give it to her but I couldn't drive it up there. I was already going to fly it there to help him move.
I found Sherpa and they had a really nice arrangement where we paid an upfront cost for them to find a driver and she just had to pay the driver. It was a really good thing for me because I wanted her commitment to pay something for the vehicle. It was a reasonable amount. That worked out really well for me. Sherpa was very helpful and easy to communicate with. The driver was very polite, courteous, and prompt. He got here on time and called me. He dropped off the vehicle and it was fine. I was very happy with the service.
It was my first-time experience transporting a vehicle. I did it online and Sherpa came back promptly with a good price. I had contacted four other companies and some of them didn't even respond. The ones that did were very, "Well, we'll let you know," that kind of thing. Sherpa was very good at getting me a price, "This is what it's gonna cost." It was getting closer to the deadline and they'd given me a window and they were still within the window. It was just so much was going on so I was a little nervous.
I called Sherpa and at the time, you get an answering service thing because they get a lot of calls. I didn't have time to wait. They called me right back and said, "We still haven't found a driver for you, but we'll get you something right now." They didn't realize I was anxious. They had a lot of information on their website. They were very prompt and they allayed my fears and said, "We haven't found anyone yet, but if you need a name right now, we'll get you one." It worked out really well. In the payment way, the driver that they got wanted a little more cash so they reduced their fee that they would take from my card. But the problem was the young lady that was receiving the car only had so much cash and she's a student.
I said, "Well, look, can I just pay that difference to the driver upfront?" They said that was fine. When the driver came, I said, "I'll give you the cash and then you can just email that you got the money." He sent me a text that this was received so I had a record. That made me feel comfortable that he received that cash. When he arrived, he just took the additional cash from the young lady I was sending the car to. They were flexible and honest about the transaction.
I would encourage people to use Sherpa. To drive the car would have cost me just as much money with hotel stays and gas. The stress would have been so much more too. You have to drive it 1,800 miles for three days and it would have been terrible. Sherpa delivered the car right when they said they were going to deliver it.
Reviewed April 29, 2023
The service is good and fast. I shipped my truck from Los Angeles CA To Round Rock TX. It was delivered in less than a week. They charged what they said. The only thing when the truck was picked up, they called me 40 minutes before, they should call hours before or a day before, so we can be ready. But overall good service, I recommend this company. Sherpa Auto Transport.
Reviewed April 29, 2023
Sherpa’s service was excellent. The customer service was good and everything was safe. We transported my daughter’s car last year and my wife’s car this year. Then, I recently referred one of my friends to call Sherpa. They brought a Toyota Highlander here from Las Vegas. The quote was fair and reasonable, and the price lock was good.
Reviewed April 28, 2023
We had the best experience with this company and the driver that picked up our car and shipped it to our son in Seattle was very nice, helpful and polite. The driver contacted our son, they met and delivered the car. All inspected, everything was accounted for and he was very pleased.
Thank you for the great review, We know that shipping your car can be stressful. That's why Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. Thanks for choosing Sherpa. We look forward to assisting you again in the future!
Reviewed April 28, 2023
The driver was absolutely excellent! He communicated clearly, picked our auto up within time frame, drove it clear across the country for Palm Desert, California to Putney Vermont, with other deliveries in between, within the time frame. I can follow up with his name later, but he was great. Also Sherpa dispatchers were on top of everything, too.
Reviewed April 28, 2023
Everyone was very pleasant and knowledgeable. All our questions were answered right away. The driver kept us informed on his timeline. He was very courteous and pleasant at all times. The car was in perfect condition. We would recommend them. Also, we would use them again.
Thank you for the great review, Bruce! We know that shipping your car can be stressful. That's why Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. Thanks for choosing Sherpa. We look forward to assisting you again in the future!
Reviewed April 28, 2023
Our car transport experience was flawless. Sherpa and our driver communicated well with us as well as with our son who picked up the car. The driver demonstrated great care and skill as he loaded and unloaded the car. He was polite and friendly. He communicated with us well so that we would have our car ready on time. Based on our experience we would highly recommend using Sherpa for your car transport needs.
Reviewed April 28, 2023
They were good and attentive. They gave me a good quote. But I didn't find out until the morning of the pick up that the driver would be here. I had a couple of hours' notice. Luckily, it worked out well for both parties because I was off from work. But it was pretty abrupt. I thought I'd have a little bit more of a notice. The transport was incredibly fast. It went from Ventura, California to Delaware in four days. Also, they offered a free carwash. So once I get home, I can wash my car, and they'll reimburse me. With what we paid and how quick we got home, I was very pleased with it. I would ship a car again using Sherpa without question.
Reviewed April 27, 2023
Great service, great communication from beginning to the end, vehicle was well inspected by driving during pickup, driver was extremely patient during drop off and my inspection. I have recommend this company to a friend, it is such a relief knowing if I have to ship my car in the future I do not need to do any research.
Reviewed April 27, 2023
This was very easy and stress-free transaction, the vehicle was delivered from the west coast to the midwest without any issues. The driver was very professional and pleasant. I would definitely recommend and/or use Sherpa again! They did exactly what they said they would do.
Reviewed April 27, 2023
It was such a great experience, from the initial contact with a rep, their competitive pricing, the terrific communication and the perfect digital experience and flawless delivery process made for a top notch process. The Best vendor to work with in my experience.
Reviewed April 27, 2023
I live in Wisconsin and bought a retro Thunderbird in AZ. Sherpa did an excellent job of helping me deliver my car to my home in WI. They picked it up and delivered in the timeframe given to me and my car was loaded off the truck and handled with great care onto my driveway. I highly recommend Sherpa.
Reviewed April 27, 2023
This it’s me and my wife first time using this type of service and I’m glad you used this company. Everything when great and the price lock it’s perfect for people using this for first time. Thanks you again. We send your vehicle from Massachusetts to Georgia and got there with no problem.
Reviewed April 27, 2023
Process was smooth and efficient. Transporter was on point and communicative. One of the best rates In industry of transporting. I highly recommend Sherpa transportation. I transport two cars from Bronx New York to the Sunshine State. Thank you Sherpa.
Reviewed April 27, 2023
I had a 2020 Mercedes GLB. Sherpa shipped it the first time to California. After two years, they shipped it back. I already had Sherpa's number saved on my phone from the last time. I just called them and told them what I needed and where I needed the car picked up. They had all my information. I gave them the old account number that I used and they used it and gave me a good price. They gave me the same price. They gave me the pickup date just like normal. Everything went smoothly.
My transport was from Ohio to California and that took 10 days. The car was dirty when it arrived but we knew that. They couldn't avoid that and I didn't really care anyway because if I wanted to protect it from the weather, I would've used the enclosed carrier. Other than that, the car was good both times. I'd probably use Sherpa again if we have to ship a car.
Reviewed April 26, 2023
Sherpa met all expectations. We were properly informed and the car was delivered with no issues. The trucker they used was very professional and kept up current on the shipment status. The cost was close to the competition, however it was worth the spend
Reviewed April 26, 2023
Talking to the Sherpa agent, I was more comfortable. They were thorough and answered all my questions. There was a price difference, too. I liked the driver. He's a good guy. He told me what he was going to do, and then I told him where would be a good place to drop off the vehicle, and there was always that communication. So, he did a good job. My vehicle was the same shape as when he took it.
When I got the call back from Sherpa about them not getting anybody to pick up the contract and the gentleman had said that it was gonna be between Sunday and Tuesday, I said, "It can't be Tuesday. My wife and I are leaving, which means there'll be nobody here to give you the keys to the car." They found someone right away. It was a gentleman here from Arizona that picked up the contract. So, someone did some legwork to find someone to pick it up. I was under the impression that it was going to be an outside carrier, but it ended up turning this gentleman had his own enclosed trailer. So, it was doubly nice.
Reviewed April 25, 2023
When looking for a shipping company I am so glad I looked at reviews. There are so many ways different companies can leave you in a bind. Sherpa quoted me a price for delivery from Texas to Alabama and delivered within the estimated time frame. Everything went smoothly.
Melinda, it means a lot that you chose to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We love hearing that you felt this way while we worked together for your transport.
Reviewed April 25, 2023
It was a good service. The rep was helpful and the cost was fine. I had two vehicles shipped and I paid only $1,100 for each vehicle. It's a fair price because gas price is too high for the truck. When the guy picked up and delivered the cars, he was very kind. He was nice. He picked up and delivered the two cars at the same time. We have a little tight space, but he still made it. So it was a very good experience.
Reviewed April 24, 2023
I was very pleased with the service I received. No damage to my car. Arrow Auto Carrier and the driver were great. I would definitely recommend and use again. The communication between all parties was great. I appreciated the ease that my car was picked up and delivered.
Reviewed April 24, 2023
The delivery was fine except the driver didn't pay close enough attention to the GPS or Google Maps, and he pulled up to deliver our vehicle at the street behind our backyard. He just looked for that red dot and turned on the wrong road. There was no room for him to do that, and we just happened to be in our backyard or he would not have been able to find us. The red icons on Google Maps has the little point and the circle. The circle was shown over a street, but the point was sitting at our house. He didn't read the street address or follow the driving directions.
The driver was great in getting the SUV there in good condition, but he was not fluent in English and couldn't read too well. I couldn't communicate to him, “Hey, you're on the wrong road. Come over here.” Besides that, the transport went smoothly. The quote may have been more expensive than others, but I also feel people get what they pay for, and I like the price locking where it was the price they first quoted me to wrap up the whole experience.
People always want the cost to be cheaper, but it was a fair price considering the distance that the shipment had to be delivered and the way it was handled. People will appreciate the locked in price and the way that the pickup goes as far as the paperwork and things go. They know in advance how the process is going to happen, and it happens the way Sherpa tells them it's going to.
Reviewed April 23, 2023
Everything was great. The pricing was good. The whole process was smooth. It was as quick as I had imagined. The driver would give me text updates. It was a day late but I have known well ahead of time. I would recommend them any time.
Akhil, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together.
Reviewed April 23, 2023
Scheduling the transport was very speedy and they did a good job. I was very pleased with them. I received the vehicle in 48 hours.
Thanks for choosing Sherpa Auto Transport, Randy! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to make sure your shipment is handled with care.
Reviewed April 23, 2023
The rep I talked to seemed really knowledgeable and made me feel comfortable. The person who set me up with the transport answered all my questions. The mover called me the night before and told me he'd be there at a certain time. He was on time but he couldn't get the vehicle on his truck. So, I had to drive six miles and meet and meet him somewhere off the freeway where he cold load my car in the pouring rain.
Even when the driver delivered the car, I had to meet him at 6:00 in the morning at a grocery store because he couldn't get his truck up in the neighborhood. I had thought it would be door-to-door service and it was not. Also, what I paid and what I got were different. I could have gone with someone else had I known that would have just moved me cheaper. Other than that, the driver was cool and very responsible. My vehicle got to me in perfect condition.
Reviewed April 23, 2023
Setting up my transport went fine for even how complicated my end of the process was. The original timeline got messed up. Based on the family member getting a new car, it didn't materialize in the original plan, but Sherpa Auto Transport was able to pivot and get everything taken care of. Everything showed up on time. I'm amazed at how far they could get in a day. They went fast. Also, everything came out as the initial quote. It was weird in that in-between space when Sherpa was bidding on drivers, figuring out how much it would cost. But I'm not sure how much they could communicate until it's finalized. But that’s probably part of the process. The car was in the same condition it was put on the truck with.
Reviewed April 23, 2023
My cousin used Sherpa before and he already went through this process. So, he explained it to me. The pickup and delivery were perfect. The delivery guy was good. He picked up on Friday and delivered on Monday. It was that fast and came sort of unexpected. I was satisfied with Sherpa. It was easy, simple and straightforward.
Srikar, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together.
Reviewed April 23, 2023
I transported a pick-up truck that I sold to my son and I had a good experience with Sherpa. I had a tough time getting started because the the vehicle of the original company that they were going to use broke down. So, they had to switch me to someone else. It caused a bit of delay which was about a week but the communication with them was really good. The car was picked up in North Portland, Oregon and we had it at Jubitz Truck Stop, which was easier for everyone involved. Then it was dropped off to my son at his church parking lot, which is about a mile and a half from his house. The quote was a little more once the other company got picked and Sherpa absorbed $300 in the cost. They also refunded my $75 initial deposit and they were very good to deal with. I dealt with two other companies and I was not happy at all. So, I wound up talking to those guys and they were really helpful.
Reviewed April 23, 2023
Sherpa was on time when they picked up my vehicle in Layton, Utah and it only took them three days to deliver it here in South Carolina. During the transport, the driver called and texted. And when he got here, we weren't here yet. I gave him my daughter and son-in-law's phone number, so he got ahold of them and got the car delivered. The overall experience was great and it was a fair price.
Thanks for choosing Sherpa Auto Transport, Michael! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to make sure your shipment is handled with care.
Reviewed April 23, 2023
Sherpa Auto Transport offered a military discount, which for my husband which was nice. From the beginning to the end, I couldn't have been pleased with the wonderful communication in terms of where we were in the whole process. We were also pleased with every person we spoke with and with the carrier. It was easy to work with them. The delivery was on time. And the driver was nice. We liked him. I would not hesitate to use Sherpa again or to recommend them to anybody.
Karen, thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed April 22, 2023
We were moving from California to Florida with two vehicles and pets, and a transport was easier with traveling with animals. Sherpa's agent was easy to work with and very knowledgeable. I did the quote online and I screenshotted it. But then, I had questions so I called. The gentleman I talked to was super nice and he gave me a quote which was higher. I gave him my original quote and asked if he'd be able to match the rate. And he matched the online rate.
They were supposed to pick up on a Monday, and they ended up picking up on a Sunday, but they called ahead of time the day before and let us know. Then, we had to bring the vehicles to a larger intersection because the roads were too windy for the truck to get up. We didn't know that until they called to say that they couldn't get up there and asked if we could bring the cars down. Then, they walked around the vehicles, took pictures, noted any dings or dents as they went, and they emailed us the bill of lading which had all of the information and photos attached. From the Los Angeles area to Sarasota, the transport was supposed to take 5 to 10 days, and it took 2. Two guys did the transport and they drove all night long. It was crazy.
Reviewed April 22, 2023
The guy I talked to was super transparent, easy to talk to, and a great listener. He explained the situation in terms of state taxes and driving better than the other company I talked to. Scheduling the transport was so easy. My daddy just died and I was a wreck. The guy was so kind. The transport was from Washington State to Denton, Texas. My cousin in Washington was there for the pickup and said the process was fine. She was a little scared of the big guy that came but he turned out to be a big teddy bear. My husband was here for delivery. The final cost changed and that was on us because we had the car full of my momma's moving stuff and her scooter. The scooter weighed a lot. We were totally fine with it. We're just happy to have her scooter. Sherpa is great and we’d use them again.
Reviewed April 22, 2023
We had an overall good experience. It was expensive. But it wasn't out of the realm of what we were looking at. Sherpa Auto Transport was cool with transporting a car that was immobile. We had a slight hiccup, because we're not there. So, the first transport they scheduled showed up and we didn't have anybody to be there, because we weren't expecting them to be there so fast. Sherpa books transporters with other rides in mind. So, the schedule you give Sherpa may not be necessarily the schedule that the person they book is abiding by. What ended up happening was Sherpa quickly got us another transport, and it worked out perfectly. Sherpa was very helpful. Every time I called, they picked up. And if there was a time when I called and couldn't get to somebody in a normal amount of time, they shot me an email quickly.
Chris, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed April 22, 2023
Outstanding customer service. The process to have my car picked up and dropped off was seamless. Sherpa kept me updated with the process. The pick up drivers also were outstanding in picking up and dropping off my vehicle. No problems at all, thank you for great service in a short amount of time!!!!
Dinah, thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed April 22, 2023
Communication was very good .. Service was timely .. Condition of car was good upon arrival & return .. Agents were available as needed on both going & returning to destination .. Price was compatible to other transport companies ..
Reviewed April 21, 2023
Sherpa transport communicated well about the process of transporting my car from out of state. They kept in touch regarding the delivery time and day. The car was delivered safely and on time. They also helped out in applying for the rebate that was promised. The driver was friendly and communicated well. Thanks.
Dilip, thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed April 21, 2023
Great transport experience from MN to AZ. Easy to communicate with both Sherpa and Transport Carrier. Vehicle came on time, clear of damage, and within competitive quoted price. Had my vehicle onsite within two weeks start to finish. Thank you Sherpa! (5) Five Stars from this customer. Craig, Scottsdale, AZ
It was our pleasure to work together on your transport, Craig! At Sherpa, we are committed to making the process as easy as possible by staying in touch with you throughout the process and only working with thoroughly vetted carriers. It sounds like you had an exceptional experience with your carrier - we will certainly make note of this in their file so other customers can receive equally great service. Thank you for shipping with Sherpa!
Reviewed April 21, 2023
We could not have been more pleased with the service Sherpa gave us. They were prompt in pickup and delivery. All went very smoothly with no problems. Their price was better than others we talked to and the driver who delivered it could not have been kinder to us and to the one who received it. Would recommend them to anyone.
Reviewed April 21, 2023
Sherpa gave me a date range and they made it within the range. It was the last day of the range, but they were able to lock in within a day or two of the last day of the range. They told me it would be two to five days, but I got the car the next day from when they picked it up. They picked it up around Washington, DC area and dropped it off in Atlanta. My son was at the pick-up. He said they walked around the car and they took pictures of any dings and dents. It was a pretty seamless process. Once the car was in motion, I had no contact with the courier.
During the drop-off, they were able to get to my neighborhood. The problem is, in our neighborhood, they're relocating some water mains and some sewer lines. So, there are streets that are absolutely closed off, and the navigation system that the driver was using didn't have that information. So, he got stuck behind a closed street. It was easier for him to just unload the car on a regular street, and then just drive it to the house and my wife took him back to his truck. According to the pictures my son sent me, the car was the exact same as when he picked it up. Sherpa guaranteed the price and we Venmoed the delivery driver and it was the exact same price.
Reviewed April 20, 2023
My experience with Sherpa was outstanding! The registration staff was professional and friendly. Grade: A. The transport was excellent! He was prompt, very professional, friendly and knowledgeable regarding his transport business. He was the best that I've experience. The Driver stayed in contact with me and delivered as promised. If needed I would definite preferred him as a transport staff member. Thank you!
Reviewed April 20, 2023
I could not be happier with Sherpa. After getting quotes from three companies, I settled on Sherpa to haul my 2006 Infiniti to Texas as a gift to my Granddaughter. The prices were the same, but Sherpa had great ratings and a policy to guarantee the price. The day after I contracted with them they notified me that they had a carrier arranged. The carrier contacted me a few days later in Southern CA and picked up my car on a Tuesday and it arrived in San Antonio, TX on Thursday morning. Picked up and dropped off by the same driver. Great experience for this 75 year old Grandpa!
Robert, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed April 20, 2023
Great experience from beginning to end. From the phone Assistant to the driver that pick and delivered our car. They took care of our vehicle as if their own. Very helpful and accommodating with any changes. Would definitely recommend and use anytime.
Reviewed April 20, 2023
Online, it says Sherpa is the best one to go with. So, I got some confidence in going with Sherpa. My experience was great. The vehicle was picked up from Overland Park, Kansas to Early, Texas. Within overnight, the vehicle came. As soon as they picked up, they started coming to Texas and then they transported very quickly. The next day morning at 6:00 am, I got the call saying, "We are ready to deliver it." The driver replied to my text and calls, and he's such a good guy. He responded to everything. He even changed the tracking of the vehicle and I even got the updates from him. Everything went smoothly. The driver and I looked over the vehicle, and what was inside and outside the vehicle. The driver himself took almost 70 images of the vehicle including every inch of the vehicle to see if everything is good. It was the same way when it was delivered.
Reviewed April 19, 2023
Very trustworthy and honest the car was picked up in a timely manner. The driver was very friendly and knowledgeable on what he was doing. If I need to ship another vehicle again I would certainly choose this company. I would certainly recommend Sherpa to anyone that is considering having a vehicle shipped.
Lionel, thanks for taking the time to leave this review! Nothing makes us happier than hearing that you would recommend us to friends and family! By providing top-notch customer service with courteous updates, pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did. Thanks for choosing Sherpa. We look forward to serving you, and anyone you send our way, in the future!
Reviewed April 19, 2023
I knew nothing about shipping a vehicle -- and Sherpa was a reliable resource. From helping me understand the process and how to evaluate various bids, Sherpa delivered above and beyond. Once we moved forward with the contract, the entire process was quick, efficient and well managed.
Reviewed April 19, 2023
Sherpa took very good care of the car. I had great service. It was very quick and thorough. Also, the price was affordable. They were very transparent, and they stuck to their cost. They committed to picking the car up at a particular time. They were on time, they loaded the car, there was no damage to the car, and they committed to delivering it to Edmond, Oklahoma the following day. They told me they wanted a cashier's check when I talked to them in California. But the night they delivered it, they said they wanted cash. It was a husband and wife team. The wife said that they take cashier's checks and then we talked. So there was just a miscommunication, but the experience was really good. I would use Sherpa again and I've already referred them to another friend. They were very honest and straightforward. They were great people. I was very pleased with the experience.
Denise, thanks for taking the time to leave this review! Nothing makes us happier than hearing that you would recommend us to friends and family! By providing top-notch customer service with courteous updates, pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did. Thanks for choosing Sherpa. We look forward to serving you, and anyone you send our way, in the future!
Reviewed April 18, 2023
After reviewing multiple transportation companies I settled on Sherpa. A lot of the other companies I reviewed talked about lack of communication. That was not the case with Sherpa. They were very patient in answering ALL of my many questions. They bid out the job and the company that actually transported the vehicle was amazing. Again, amazing communication and very friendly. The gentleman that picked up the car was a pro.
We live in a rural area, so there weren’t a lot of large areas for us to meet up. He was very accommodating. The car was being transported from Alabama to Utah, so I was a little nervous with it being such a long trip. My daughter received the car in the same condition it left in. I’m so thrilled with the whole experience. I hope I won’t have to do it again any time soon, but if I did I would definitely use Sherpa.
Reviewed April 18, 2023
Transporting my Santa Fe from California to Florida was clean, simple, and hassle free. From the customer service rep's initial contact to the transporter's pick up I was informed of the timing and dates so there were no surprises. Delivery was on time and the driver was very professional.
Thanks for choosing Sherpa Auto Transport, Scott! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to make sure your shipment is handled with care.
Reviewed April 17, 2023
Sherpa was really quick to respond. I've used them in the past and they were easy to get ahold of. I didn't have any complaints this time, as well. As soon as I sent my stuff in, they got it back to me within a week and they gave me a good price. I have used other companies that will quote a lower rate, but then will never get the shipment picked up. But that isn't the case with Sherpa. Also, in the three transports I've had with them, all three cars came in the condition that was stated on the bill of lading. I would recommend Sherpa.
Tyler, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. We look forward to working together in the future!
Reviewed April 17, 2023
I called them and left a message and they returned the call within an hour. They were very good about giving the information needed, what was expected, timelines, what could go in the car, and how things would occur. They gave a price quote right upfront based on the mileage and where it was going to. The was just the same as when we had it picked up. There was no damage or any issues at all.
Reviewed April 17, 2023
They picked up my two cars and delivered them across the country (San Diego to South Carolina). There were no issues and the cars arrived with no damage. I would recommend Sherpa again and will use them if I need a car transport in the future.
Thanks for choosing Sherpa Auto Transport for your multi-vehicle shipment! We enjoyed helping you ship your vehicles and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to make sure your shipment is handled with care. We appreciate you taking the time to leave a review and we hope we have the opportunity to work with you again in the future!
Reviewed April 17, 2023
Jeep arrived in good condition. Communication once a driver was scheduled was good. Husband and wife team were very friendly! Came directly to the location given. Everything was as promised! Still waiting for a military rebate that was promised for using their services..
Reviewed April 17, 2023
I shipped my car cross country with Sherpa and I would recommend them to anybody that needs to ship their car. My car arrived on time and in perfect condition. Drop off and pick up was easy and quick. Thanks again!
Patrick, thanks for taking the time to leave this review! Nothing makes us happier than hearing that you would recommend us to friends and family! By providing top-notch customer service with courteous updates, pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did. Thanks for choosing Sherpa. We look forward to serving you, and anyone you send our way, in the future!
Reviewed April 17, 2023
They met the target date and cost. They provided daily updates to keep us appraised on pickup and delivery. They even provided a rebate since I'm retired military. Great service and communication. Definitely recommend Sherpa Auto Transport and we will use them again if we ever have to ship a vehicle.
Thank you for you service and thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to make sure your shipment is handled with care.
Reviewed April 17, 2023
I screened four different car shipping companies before choosing Sherpa. All - top rated. If you are reading this, you know who they are. I chose Sherpa for the way they talked to me on my first call. Nothing like: "We are the best of best, and you so lucky that we even respond to you" - something like that or as condescending I heard from others. Sherpa folks were totally normal, friendly, responsive and upfront disclosing everything. Not to mention their quote was the best, and they were committed to stick to it. Everything was easy and flawless from pickup to delivery. Of course, everyone's experience is unique. Mine was very positive.
Dmitry, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed April 17, 2023
Had our car transported from Arizona to Minnesota. Wonderful experience. Dependable, respectful, kind and eager to please. Definitely will use them again. Car arrived in a timely manner. Drivers were polite and professional. Car was in the same condition on arrival as when it left Az.
Reviewed April 17, 2023
Loved this company for my AZ to GA car transport! Decided to use Sherpa Auto Transport since the reviews were great. Started the online process and got my quote right then and there, which was valid for a day or 2. Pricing was super competitive and they offered a rebate (currently still waiting for that) but the process was super simple! Sherpa called me the week of my move and confirmed they had a carrier. The entire process was smooth from the signing up, to pick up and car drop off. And I like how they reimbursed for a car wash! I would definitely use this company again.
Reviewed April 17, 2023
I had a new car transported from NJ to Asheville, NC. The process went very well and I was pleased with the customer service, price, and delivery time (less than a week to get the car). The only minor problem was that I didn't get a timely call from the driver, and he ended up showing up at my house - lucky I was home!
Reviewed April 17, 2023
Sherpa made the whole experience stress-free. The rep explained the whole procedure and they had my transport set up right away. Price was good and never changed. They met my pick-up date and delivered the car in great shape.
Sandra, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together.
Reviewed April 17, 2023
Working with them was great. They were very informative and to the point. The cost and quality of service were perfect.
Reviewed April 16, 2023
The rep did a good job educating me on how the industry works and differentiating themselves. He made me aware that Sherpa was the only company who would guarantee the price he was quoting. But the driver seemed to be clueless. We were given specific instruction supposed to give him the check, and he was not aware of that. So, he was hesitant to take it. Sherpa could do a better job educating the driver so there would be no surprises when he shows up. Other than that, working with them worked out fine.
Reviewed April 16, 2023
Was very easy to arrange service, get a quote, pick up and delivery were right on schedule and flexible. From start to finish, everyone communicated in a timely manner. Easy, professional, on-time and no hidden charges. Appreciate the accurate rating on this company and the exceptional service!
Thanks for choosing Sherpa Auto Transport, Susan! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to make sure your shipment is handled with care.
Reviewed April 15, 2023
I looked at a couple of transport companies. I wasn't satisfied with another company. I called Sherpa and they were very helpful. It was very nice to have somebody that speaks clear English on the other line. I also heard good feedback online so I decided to go with them for transporting my SUV from Michigan to New York. The quote was fair and the price lock was dead on. During the transport, it was snowing somewhere in Michigan and it delayed the transportation of the vehicle for a couple of days. That was okay and it was not their fault. They contacted me as they were coming down. They dropped off the car and it was good. I would recommend Sherpa.
Reviewed April 15, 2023
A very nice guy gave me a call back. He was explaining a little bit about how Sherpa, and that they would be able to honor their price. They had a very good rating about picking it up within the window that you hoped for. They said that even if they can't get maybe that exact price from the third party, they would still honor it somehow. This guy on the phone was pretty persuasive for me, compared to somebody else that didn't even get back to me and somebody else that had some bad ratings. He was absolutely great. He was very professional.
We had a window, and then I was getting nervous because even though the window wasn't through yet, I wasn't sure if they were still gonna remember me. So I called them. "Yeah, we're in our window. We're working it." That gave me some good feeling. Sure enough, within the window, they called to say that there would be the day. I was very happy because two days later, I was leaving town and I didn't wanna be stuck with this car when I'm going away for two weeks.
I didn't realize how big the rig was gonna be. They couldn't get from where they were to my street. About five minutes later, they found a spot, which is about two miles maybe from where they were. So I drove the car to them and they were right where they said they were. They looked at my car, and showed me the markings, if I had some markings. The two guys were very nice. They started taking other cars off so they could get my car all the way to the front. By then, I'd already called Uber and got back home. So it was great. Everything worked out. The price was what they said. They showed up when they were supposed to. The car arrived in one piece.
Reviewed April 15, 2023
Sherpa is very reliable and honest. They'll take care of your car as their own. I like their fixed rate guarantee. I was afraid that once I commit to the other companies and once the driver came to pick up my car, they'd charge up additional fees and I wouldn't be able to refuse because I got my flight already scheduled.
During the pickup, the driver called me up and told me that his truck wouldn't be able to go inside my apartment complex. We agreed to meet up somewhere very near that was also convenient on his part. I had some luggage inside the car and he didn't charge me extra for that. He updated me every time during the transport. He even made sure that my bumper won't be blown away because it was a little bit wiggly. He put a tape on it and made sure that everything would be fine. During the delivery, he texted me three hours before he arrived here. He told me that his truck wouldn't be able to enter our neighborhood because the streets were a little bit narrow. Again, we agreed to meet up somewhere that was very convenient with his truck. It's only five-minute walk from my house.
Thank you for the review, Randolph! We pride ourselves on working hard for our customers by providing them with fair pricing, courteous communication, and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we get a driver for you to pick up for a vehicle backed by our Price Lock Promise.
Reviewed April 15, 2023
Setting up the transport was very easy. They were very professional and easy to work with. They stayed in touch and let us know everything. It all worked out perfectly.
Reviewed April 15, 2023
Sherpa was the quickest to get back to me and they had the best reviews. They were prompt, courteous, and the driver was particularly good. They didn't say they were gonna use a covered transport, but they did, which I thought was nice. The driver was very punctual. I needed it at a certain time and he was there that day. He was earlier than they promised. They had to move it up, and they were very accommodating. He would also call me. He'd tell me where he was and he was very transparent. The quote was also fair and reasonable.
At Sherpa Auto Transport, we strive to provide every customer with the experience you describe. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed April 15, 2023
Sherpa Auto Transport was very diligent about calling me back or keeping me updated on things. We had a small glitch. The lift on the truck, because we had it put in an enclosed trailer where the lift was broken, but they notified us immediately when they got to Charlotte. It was supposed to be here on a Wednesday. They got here on a Friday. The driver was very professional. Everything about the whole experience was good. It was one of those where they called and said, “Look. This is the way it is. We could try something else.” Worked it out with them. The service was very good.
Reviewed April 14, 2023
Good communication from the driver that picked the car up, and good communication when he got here, let us know ahead of time so we could meet him. The cost was a little high, but it was in the ballpark of where it would have been from anyone that I got a quote from.
Thank you for taking the time to share your Sherpa experience, Jeff! We are committed to providing a better auto transport experience for our customers. To do this, we provide customers with accurate pricing using real-time market data. Every Sherpa quoted is backed by our exclusive Price Lock Promise, which means that unlike the non-binding estimates provided by others, your Sherpa quote is the final amount that you will pay for your transport.
Reviewed April 14, 2023
Setting service up with Sherpa was fine. But I wasn't gonna get any info on the auto transport person until much closer to the time they were coming. The third party people that transported my car from Colorado Springs to Florida were awesome. They came out when I was still living in Colorado Springs. The driver took a ton of pictures of the car before he loaded it up on the truck, and explained some things to me. That was on a Wednesday and I got a call from him on Friday saying he was running a day early and if there was any way he could deliver the car to me on Friday. I already had plans at a restaurant with girlfriends, so he met me at the parking lot of the restaurant and unloaded my car there for me. It was very cool. He also took pictures after he dropped the car off. It was a very good experience.
Reviewed April 14, 2023
I got prices from Sherpa Auto Transport and they were the middle of the road quote. They arranged for everything. The car was delivered within the time that they specified. 3/1 was the delivery date. And they picked it up on Valentine's Day. I contacted Sherpa one time after they picked the car up because the dealer told me they picked it up. Five days later, I wanted to confirm with Sherpa. They told me, "It has been picked up. It's in transit." And they told me where the guy was. It didn't matter who I talked to. They had a handle on it. They would call me back if they didn't get the right information or if they didn't have the immediate information.
Steven, thank you for taking the time to share your Sherpa experience! We are committed to providing a better auto transport experience for our customers. To do this, we provide customers with accurate pricing using real-time market data. Every Sherpa quoted is backed by our exclusive Price Lock Promise, which means that unlike the non-binding estimates provided by others, your Sherpa quote is the final amount that you will pay for your transport.
Reviewed April 14, 2023
Good experience. Very professional and courteous staff. Prompt responses. Easy to schedule. Kept me informed about the status of my car pickup and delivery. Easy to navigate website. Overall very pleased with the service. Will recommend to others and use them again.
Rajeev, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together.
Reviewed April 13, 2023
Sherpa was great. The person who did the pickup and I walked around the car and we looked at every little nick. The guy wrote down notes and he took pictures. He was very thorough. They picked it up on a Monday and they delivered it on Friday. The drop-off was great and the car was all washed. I'm 100% satisfied.
Reviewed April 13, 2023
I had used Sherpa once and the experience was very satisfactory. I used them again when I moved from Florida to California. They quoted me a price and there was no change in the price. They also gave me a firm date. They do what they say, and they say what they do. I've recommended them to a couple of my friends.
Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!
Reviewed April 13, 2023
The transport was very easy to set up and Sherpa's prices seemed reasonable. The move was cross-country and it took five days. The delivery was good. I had the car delivered to a big parking lot and it was very easy for the driver to unload it. It was very smooth.
Matt, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together.
Reviewed April 13, 2023
When I called, I received a call back within a short period of time and when I emailed, I got a response via email quickly. So, the reps were responsive. The pickup was in Valparaiso, Indiana and it was to be delivered to Palm Desert, California. I was given a three-day pickup time but they said that the driver would call me about when it would actually be picked up. And I was given a window of five to seven days when it would be delivered.
The drivers showed up on time. My house is on a small street and you have to make several very sharp turns in order to get there. The drivers were unable to get the truck to my house so they parked it a couple of blocks away and I just drove the car down there to them. They were careful with the car. They drove off and I was not concerned about the car when they took it away. Based upon when they picked up the car, it could have been delivered to California before I got there myself to receive it. So, I asked the driver to deliver it to a friend of mine who lived not too far away, and he agreed to do that. Sherpa is reliable and competitive on price with other companies.
Reviewed April 13, 2023
Sherpa transported my Porsche in an enclosed trailer so they did very well with that. The car was picked up from my aunt's house in Ohio and I was concerned that she may have an issue because she has never had to do anything like that. But everything went smoothly. I was very impressed. The delivery was perfect and the driver was very communicative. The people who delivered the car were very friendly and I liked them a lot. I couldn't have asked for a better experience.
It was our pleasure to work together on your transport, Anthony! At Sherpa, we are committed to making the process as easy as possible by staying in touch with you throughout the process and only working with thoroughly vetted carriers. It sounds like you had an exceptional experience with your carrier - we will certainly make note of this in their file so other customers can receive equally great service. Thank you for shipping with Sherpa!
Reviewed April 13, 2023
I had a good experience with the customer service team and the driver was very helpful, taking all the photos that I need. He couldn't get into my pickup location, so he went to the other location. But other than that, it was all smooth. Also, the cost was reasonable. I would highly recommend Sherpa.
Reviewed April 13, 2023
I really did not expect the transport of my car to be so efficient. They kept me well informed and were very courteous. I will continue to use Sherpa to ship my cars and refer them to friends and family. Great service.
Thanks for choosing Sherpa Auto Transport, Mark! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to make sure your shipment is handled with care. We look forward to working together in the future!
Reviewed April 13, 2023
Our driver was extremely professional in every way. From the first contact - to the phone call of what tone he will arrive for pickup and for delivery. Sherpa Auto Transport was right on with their communications - from scheduling pickup thru transit and delivery. I will use Sherpa Auto Transport from now on. Worry-free from FL to NJ. Great job by all! Thank you. Ron
Reviewed April 13, 2023
I had a very good experience with Sherpa. I like the way Sherpa is. Their professionalism is just different from other shippers. They were very professional, thorough and helpful.
At Sherpa Auto Transport, we strive to provide every customer with the experience you describe. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed April 13, 2023
I'm very happy with the work that Sherpa did. Their quote was fair. I was expecting maybe a little bit less or more. For the amount of miles, there were not too many, but I assumed they were going to be a big truck. The driver contacted me halfway when he picked up the vehicle and he mentioned an estimated time of arrival. I didn't hear from him anymore till half an hour before he dropped it off, which was what I needed. I didn't want more details. The transport company wouldn't work over the weekend though. So, I had to wait three days. There was a problem with the timeline but the rest of the experience was very nice.
Thank you for the review! We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we secure a driver to pick-up your vehicle backed by our Price Lock Promise. Our pricing does not change once you lock in your shipment with us. While it may seem higher than some other quotes you receive, the reason is because we price you accurately the first time to provide the great experience you described! We are glad you had a good experience and hope to ship for you again in the future!
Reviewed April 13, 2023
Sherpa was a reliable service and they were pretty accurate in whatever the rates they promised. The cost was good and everything went well. They said the vehicle would be picked up on Tuesday and it was picked up and delivered within two days. It was transported from Minnesota to Massachusetts and the driver was extremely nice. He took my number and kept me posted on what he was doing and where was the vehicle.
Reviewed April 13, 2023
5 Stars for Sherpa agents who were very direct and competent on their end - did exactly as promised and the vehicle transport process went very smoothly. Also, 5 Stars for the carrier, MG Transportation LLC, who Sherpa assigned to do the transport. They were honest, reliable and readily accessible to answer any questions, etc., by phone. MG kept in contact with me from pickup on Tuesday to delivery on Wednesday, and the driver was flexible when delivering the vehicle at the drop-off point. And MG uses Venmo so money was exchanged electronically, making the process even easier! Fast turnaround by both Sherpa and MG Transportation LLC at a reasonable price!
It was our pleasure to work together on your transport, Gigi! At Sherpa, we are committed to making the process as easy as possible by staying in touch with you throughout the process and only working with thoroughly vetted carriers. It sounds like you had an exceptional experience with your carrier - we will certainly make note of this in their file so other customers can receive equally great service. Thank you for shipping with Sherpa!
Reviewed April 11, 2023
I was nervous about the process since I’d never shipped a car before. They gave me great price, kept both myself and my daughter constantly updated as to when the car would be picked up and delivered. Their professionalism from start to finish was excellent! Will definitely recommend to my friends and family!
We know that shipping a vehicle can feel daunting. That's why Sherpa Auto Transport is committed to making the process as easy and stress-free as possible for all our customers. By providing frequent and courteous updates throughout the shipping process and offering transparent pricing backed by our Price Lock Promise we help our customers feel comfortable choosing Sherpa.
Reviewed April 11, 2023
I used Sherpa to transport a car across country. They were on time both for pick up and delivery. I had questions along the way, and they were always quick to answer them in a friendly manner. I would definitely recommend them for any car transporting needs. Also, they were $200 less than the other companies.
Reviewed April 11, 2023
Great experience. Austin with Sherpa was professional and available if I had questions. Once the carrier was assigned, Top Team Carrier LLC., also kept me informed and updated from before pick up until delivery. Their driver, Alex, was polite and very professional as well. I have nothing but good things to say about this move.
Thanks for choosing Sherpa Auto Transport, Gary! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to make sure your shipment is handled with care.
Reviewed April 11, 2023
I received great service from the Sherpa Auto Transport team. Very understanding of my time restraints as I needed to receive delivery prior to an international travel date. The delivery came earlier than expected and the drive was top notch and very friendly. I would definitely use Sherpa again.
Reviewed April 10, 2023
I spoke to Dylan on the phone and he was very polite and very cordial. He helped me get through the process and he was able to help me with all my questions very easily and was able to find me a good quote within the desired schedule that I had. Also, the price lock guarantee was one of the characteristics I really liked working with Sherpa.
The driver was very polite. They helped me take my car from the road onto the truck and they seemed like a generally pleasant person to talk to. They didn't speak English that properly but he was able to communicate and helped me set up both the pick-up and drop-off pretty well. They contacted me hours before the drop-off. But when they went to pick it up, they told me 15 minutes beforehand and I wasn't ready so we had to reschedule.
Thanks for the great review, Patryk! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. We look forward to helping you, and any others you send our way, in the future!
Reviewed April 10, 2023
Their rep was friendly but she didn't have all the information. But she wanted to make sure I knew what the options were and what was going on. She was helpful when I had questions. The driver was cool to deal with, quick, and efficient. He came early for the delivery. I met him early but not as early as he got there. So, he was waiting a little bit. The final cost was spot on with the quote.
Reviewed April 10, 2023
Always great at responding and answering questions. They accommodated nicely when I needed to change my dates. They were willing to negotiate rates. Their phone lines are busy but if you email they call back rather quickly. I liked working with them. I was recommended by a friend.
Thanks for choosing Sherpa Auto Transport, Sujaya! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to make sure your shipment is handled with care.
Reviewed April 10, 2023
Quickly matched me on a Sunday afternoon with a driver by Monday morning. My truck was moved from NC to TX with no problem whatsoever. The company they matched me with was absolutely wonderful to work with. They communicated with us regularly and were able to hold on to my vehicle while we drove down.
Reviewed April 9, 2023
Shipping my car with Sherpa took a lot of stress out of the relocation. There was a representative to respond to my emails and calls right away, and the provider bidding process ensured I got the best price for the shipment. Thank you!
Thank you for the review, Tommy! We know that moving is stressful. That's why Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - we will certainly make note of this in their file so other customers can receive equally great service. We look forward to assisting you again in the future!
Reviewed April 9, 2023
I live in West Virginia and was visiting Myrtle Beach. On my way out of town I had a fender bender. The car wasn't driveable and had to leave it there for repair. So I researched different companies to find out their recommendations for transportation of my car. I decided to go with Sherpa. I liked their one price deal and quick service. Everything went on without a hitch. I would recommend Sherpa to anyone that needed this service.
Reviewed April 9, 2023
I was impressed with Sylvia from Sherpa, especially the way that she dealt with the business of getting the car transported. There were also several follow-up calls with other employees and gentlemen that would be calling me or giving me information. The guy picked it up at 11:00 AM on the 9th, and then they headed north. Then they had a three to five-day window. It turned out that the Sherpa transport was an enclosed trailer, not a truck cargo trailer.
At that time, there were 12 feet of snow over at Tahoe on the ground. He got up to the border of Oregon and Washington, and that was the only path that he had to go through, and they had closed the paths. When they reopened the path, he had a three-wheeled trailer and a very nice tow truck but he had to have chains on the trailer but he didn't have chains. He was held up for at least 24 to 36 hours before he got through that. Then he delivered it at 9 o'clock at night. I live rurally and there are no street lights out there. The driver was a young guy and he was exceptional. He parked in the road, which nobody came by and he got it off the trailer, and then I pulled it into my garage. It arrived perfectly, in condition.
Reviewed April 8, 2023
I had a little difficulty with the actual truck company with payment. But it was not too bad. The driver's boss was very short, so it was kinda difficult for me to understand exactly what he was asking and then what I was asking him. Then he hung up on me a couple times. But other than that, it was fine. The driver was really good.
Reviewed April 8, 2023
I had two cars shipped from Arizona to Colorado. Sherpa was very good at communicating when a driver was selected. The driver was also very easy to work with. The cars were picked up on the desired day and arrived in perfect condition. The driver arrived in Colorado before us, but was able to hold the cars until we arrived. Sherpa even covers the cost of a car wash after the cars arrive.
Thanks for choosing Sherpa Auto Transport for your multi-vehicle shipment! We enjoyed helping you ship your vehicles and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to make sure your shipment is handled with care. We appreciate you taking the time to leave a review and we hope we have the opportunity to work with you again in the future!
Reviewed April 8, 2023
I called Sherpa and somebody gave me a quote, explained how the process was gonna go, and told me about the dates. I looked at some rates and the next day, I went ahead, called Sherpa, and agreed to it. I got a call two days before they were gonna come pick up the car. The driver didn't stay in touch with me during the transit but was in contact with me before picking up the car and the day of delivery. He was super helpful. The whole thing went well. I was surprised.
Reviewed April 7, 2023
Sherpa's pricing was very competitive, and the little extra was throwing in the free carwash at the end of the trip. I contacted them to see if they met my schedule. It seemed like they were able to line up pretty closely to the schedule. I was impressed with the rep that I initially spoke to. I didn't need to call on him for urgent needs, but it sounded like he would be there if I needed guidance or assistance. He gave me a direct number and said, “If you need anything, just give me a call.”
Sherpa had a small provider pick the vehicle up and take it to the larger vehicle. The guy was nice and punctual. He took very good care of getting the car on his trailer and towing it off. As far as that point, I was happy. They gave my daughter a call when they said they were going to call back. So my daughter ended up having the number of the driver. She’s in the Coast Guard. She wanted to make sure she was going to be available because she has to get approval to be gone from the workspace. So she was in communication with the driver and that all went perfectly.
Thanks for your review! Sherpa stands apart from the rest due to our commitment to open communication, pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. We're glad you took advantage of our Clean Car Guarantee to have you car looking new post-delivery!
Reviewed April 6, 2023
I saw good reviews for Sherpa. Also, I emailed a few companies and Sherpa was very quick to respond. I always appreciate a quick response, especially when I call. Signing up was flawless. I found it easier than ordering through a drive-thru for food. It's very smooth. The communication was good. I'm usually someone who's unhappy with most services. This one was really nice. The driver of the truck texted me and called me when he'd be there. It turned out he was gonna be a little bit later than he thought, but he called to let me know. Then he showed up on time, and he kept me updated en route to the destination.
Stuart, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together.
Reviewed April 6, 2023
First time shipping across country. Military spouse and they took the stress off of getting my vehicle to its new destination. Smooth service from quote to delivery! There was complete honesty on the phone about the process and they answered all of my questions. Definitely will recommend to others!
Shannon, we love hearing that we lived up to our expectations of excellence. We know that relocating is stressful. We strive to make shipping your vehicle the easiest part of your move. To do this we provide frequent updates throughout the shipping process, offer transparent pricing backed by our Price Lock Promise, and thoroughly vet carriers to ensure we're working with the best. Thanks for choosing Sherpa Auto Transport and thank you for your spouse's service!
Sherpa Auto Transport Company Information
- Company Name:
- Sherpa Auto Transport
- Company Type:
- Private
- Year Founded:
- 2017
- Address:
- 5960 Fairview Road, Ste. 400, PMB 4554
- City:
- Charlotte
- State/Province:
- NC
- Postal Code:
- 28210
- Country:
- United States
- Website:
- sherpaautotransport.com


