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Sherpa Auto Transport Reviews

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Edited by: Amanda Futrell
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About Sherpa Auto Transport

Sherpa Auto Transport ships vehicles door to door in all 50 states. It also offers a Price Lock Promise, which helps ensure you won’t pay more than your initial quote. You can contact Sherpa Auto Transport online or by phone to get a free quote.

Pros
  • Door-to-door shipping
  • Strictly vetted carriers
  • Price Lock Promise
  • Free car wash upon delivery
  • Clear communication
Cons
  • Terminal-to-terminal transport not offered
  • A few reports of delays

Sherpa Auto Transport Reviews

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    How do I know I can trust these reviews about Sherpa Auto Transport?
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    Page 25 Reviews 4435 - 4635
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 12, 2020

    I looked at 4 or 5 companies before I went with Sherpa. I liked the door-to-door pickup and their good communication. They got back to me right away. Everything was very clear. They were friendly and I got a good vibe. The communication during the transport was terrific and I was surprised on how quickly they got the car across the country. I was very impressed. The quote was accurate too. It was great with Sherpa. 5 stars.

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    PriceStaff

    Reviewed Sept. 11, 2020

    I liked the reviews of Sherpa. They also explained it to me how they're like brokers and they deal with transport companies and how some of these really low quotes the transport companies might not even accept it. So, it just made me understand the process, so I felt more comfortable. He told me that they are not the cheapest, which was good for him to tell me too. But he also ensured me that my car would be picked up, and it was. They weren't that much more expensive, but that was reassuring.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Gina, thank you so much for taking the time to leave such a wonderful review. With our Price Lock Promise, Sherpa customers don't experience bait-and-switch pricing. We tell you the amount it will cost to ship your car and stick to it as we did when we helped you ship your vehicle. Thank you for choosing Sherpa Auto Transport. It was our pleasure guiding you through the process!

    Verified purchase
    Customer ServiceCoveragePriceMaintenanceStaffRatesTimeliness

    Reviewed Sept. 10, 2020

    Because of a job relocation, I needed to ship my vehicle from Colorado to Wisconsin. I looked at four to five companies and from a price standpoint, Sherpa was okay. They weren't the cheapest. There were other people who were cheaper than them by a couple of hundred dollars, but I did some research over the internet and there were less negative comments for Sherpa than the other companies.

    One of the negative comments, I found it to be reasonable or it was responded to by Sherpa, so I thought it would be better going with them. If something breaks on my car, it will be really expensive to fix it and I thought it would be better to go with a reputable company. There was one glitch though. I moved to Wisconsin before my car was picked up from Colorado and I wasn’t getting any communication when my car would be picked up. Other than that, they were really good. I called them up, asked them when they were gonna pick up the car (the window was nearing) and they responded immediately. The next day, they had a driver for me.

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    TechPriceStaff

    Reviewed Sept. 9, 2020

    We were moving thousands of miles from Reno, Nevada to Michigan. We checked out two companies and we went with Sherpa because they had better reviews. The reps I talked to were very good, and the quote they gave us was very accurate and appropriate. When our contractor picked up the car, they did a wonderful job and we had no complaints. The delivery went very smoothly, too and didn't take long at all. There was a great gentleman that took the car and the driver came right to our house. The car looked great with no marks or anything and we were very happy. All in all, Sherpa was excellent.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    We love hearing that you had a positive experience! We understand long distance moves can be stressful and pride ourselves on making the experience as smooth as possible. It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing backed by our Price Lock Promise, and a thoroughly vetted carrier. We hope to help you again in the future!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Sept. 8, 2020

    I was taking my daughter to law school in Los Angeles and didn't want to drive from Nashville to Los Angeles. I read some reviews on the internet then I chose to hire Sherpa to transport the car. My experience with them was great and everything went very smoothly. The rep I talked to was nice and the quote seemed fine to me. When the person who drove the vehicle came and I met him. He had to drive me back home to get the car because I was in another car. He took possession of the car and took it back to Walmart. And he got to Los Angeles early. I was flying in on a Sunday and Sunday night, he called me and said he had it. He brought it to their company's lot, then I came in a rental car and got it. I'm very satisfied with my experience and the price I paid in the end was fair for the service I received.

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    PricePunctuality & SpeedStaffRatesValueFollow-Through

    Reviewed Sept. 7, 2020

    I bought a car from a private owner in another state and had it brought to me. I went through six companies while looking around for a transport service, put it on social media, and got about six different recommendations. Then, I decided to go with Sherpa because they provided a decent follow through. They also simplified the process and made it consumer friendly. The person I talked to asked all the particulars, got all the information, and put it together. The first driver canceled, but they very quickly found another driver and got everything going.

    The process was pretty seamless on their end, even though I could tell behind the scenes that they were probably scrambling a little bit, They insulated me from that part of the process. From what they did versus what I paid, the price was a good value. The quote they gave me was also dead-on. Plus, the delivery was fantastic and the guy was super friendly. He took the car right to the location and it was in the exact condition when they put it on the vehicle, so all in all, the experience was great.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    We love hearing you had a positive experience, Rod. One of the many things that set Sherpa Auto Transport apart from our competitors is our unwavering commitment to guide you through the process. We promise to be your advocate throughout the entire process, answering any and every question you might have, troubleshooting any potential roadblocks, and communicating with both you and the carriers transporting your vehicle. It was our pleasure to help you ship your car and we’re so glad that it was such a great experience.

    Verified purchase
    Customer ServicePriceMaintenanceStaffRates

    Reviewed Sept. 6, 2020

    My daughter was going to college and I needed her car to get out there. The two other companies I looked at could not handle the trip based on the dates that I wanted so I went with Sherpa. I called last minute ‘cause I thought I had one company. As it got closer to the week, they called me up and said they were coming on Monday for delivery on Tuesday. I said I was not even flying out there till Saturday for them to pick it up. They mixed it all up then they couldn't even do it. When I called Sherpa, the man said they'd figure it out and not to worry about it. Within 24 hours, he was able to find somebody who would work with us and do the days we did. They called back twice. Even if I emailed or had a question, they were on it. They were receptive and couldn't be any more helpful with it.

    The transport was from New Jersey to Bloomington, Indiana and took exactly the days that I needed. It even came a day earlier than I expected which worked out fine. The driver came the day I wanted and delivered it exactly the day I wanted. I needed it Friday and the delivery on Tuesday. He came Thursday afternoon and delivered it Tuesday morning for me. The condition of the vehicle upon arrival was perfect. He even cleaned it up for me and made sure it looked nice. He was phenomenal. He couldn't have been any more of a gentleman and any more kinder. He couldn't have been any more accommodating. I got his name and I would ask specifically for him if he happens to be doing that route at the time I need. He delivered it right to the hotel to us. It was door to door perfect service.

    The quote was definitely the highest of all of them. But at the last minute, I was desperate so I did it. The final price was exactly the same though I would prefer it to have been less. Next time I'd use Sherpa, I wouldn't use it at the last minute. I would do it upfront and it would be a little bit more in the competitive number.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Madelyn, thank you for taking the time to leave us this great review! Sherpa was founded to disrupt the industry by doing exactly what you experienced - transforming this potentially frustrating process into a stress-free one. We are able to do this by frequently updating our customers throughout the transport, offering fair, market-based pricing and above all else, striving to always provide excellent and courteous customer service. Thank you for trusting us with your vehicle. We look forward to working together again in the future!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 5, 2020

    Sherpa is an awesome transport company. I recommend them highly. They were very helpful in answering all my many questions and patient as I called back several times. I had a vehicle transported from Virginia to Upper Michigan. The driver kept in touch with pick up and delivery times and the vehicle arrived in exactly the same condition as when it left. The picture was taken at delivery. I would use them again, if the need arises.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Sept. 5, 2020

    I looked at 4 transport companies and probably the line that grabbed me to go with Sherpa was the fact that they never have any surcharges. The estimate they give you is what you pay. If it cost them a little bit more with their subcontractor to get the car there, they eat the difference. They get more profit if they find a subcontractor that gives them a good price. They were competitive with the others I looked at but I liked that feature.

    The transport was about 2,000 miles from Pennsylvania to Arizona and it took right about three days. We met the driver at the specified location. We had a little misunderstanding because we were meeting behind the giant supermarket on Atherton. It turns out that this Atherton is a main street and State College and there's this giant end, both ends of it. We went to the east end and he was at the west end. But he quickly called us and it was like a 10-minute drive over there so it was not a problem.

    The quote was reasonable given the circumstances. The subcontractor that they used was very good. He was courteous, very professional, pleasant and patient. He called if there was any question about anything and kept us well-informed on where he was and what his progress was. So we felt good about it. I already had a couple of people and told them that Sherpa very professional. They delivered on time and at the price they quoted.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed Sept. 4, 2020

    There were two I reached to and Sherpa had a guaranteed price. It seemed competitive and it was right on. Communication was great too. I had to call them a couple of times just to clarify things and I ended up changing the car I was shipping. Everything was easy and from Ohio to Utah, shipping took less than 48 hours. It was super fast.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Alexander, thank you for taking the time to leave a review! We know that shipping a vehicle can be challenging, but it doesn't have to be! At Sherpa, we pride ourselves on providing top-notch customer service. This looks like keeping our customers updated throughout the shipment and providing transparent pricing backed by our Price Lock Promise. It was a pleasure working with you to transport your vehicle!

    Verified purchase
    Staff

    Reviewed Sept. 3, 2020

    I looked at the reviews online and the reviews from other people guided me to use Sherpa. They were very nice and were answering all my questions. They made me feel a little bit more at ease. They did the best that they could. The transport was from Indiana to Florida and it was a lot quicker than I expected. It was like in a couple of days' time where they got the driver for me and the driver was able to do it in a couple of days. He picked the cars up on a Friday and they were there Saturday. I would tell people Sherpa was a good company if they're planning on using a transport company considering the timeframe that others were talking about as far as getting the cars down.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    One of the many things that sets Sherpa apart from the rest is our unceasing commitment to be professional, courteous and informative. At Sherpa, we promise to keep the customer updated every step of the way from the initial phone call to the status of your vehicle during and after transport. Thank you for choosing Sherpa. We can’t wait to work with you again!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 2, 2020

    We had initially reached out to some other brokers and some other companies and carriers. The one we initially went with ended up not being very professional and the communication with them was very bad. We were outside of the two week window of pick-up time and thought we'd take a second look. I found Sherpa on Nextdoor which kinda gets you in touch with people within your community, your neighborhood, or maybe your subdivision. A gentleman had used them several times and said they were awesome.

    I called Sherpa and set up the pick-up window and the delivery of the car. Compared to the first company we talked to, it was like night and day. The young lady that I spoke with definitely knew the ins and outs of the auto transportation business. I could tell that just within 10 minutes of talking with her. While we were on the phone, I was getting some of the emails that she was sending to look over and sign and get back with them. Everything was really professional, very seamless, and very efficient. I can't think of anything that they could have done better. They were top-notch from the beginning.

    After I spoke with the first young lady, it was a great phone call and we felt pretty confident that this was gonna be a better situation and a better company to go with. A few days later, I received a call from David and he also was really professional and very funny. We were kind of having a nice conversation on the phone that after I got off the phone with him, I felt like we did choose a better company to go with because he also knew the ins and outs of the transportation business when I spoke with him, from the first call phone call to the second phone call with him.

    Where my son's car was being delivered to, it's a very small town and the roads can be hard to navigate with a rig that large. What the driver did was he parked his carrier then unloaded his car and went to my son's apartment complex and picked him up. He then brought my son back to the carrier to get his car. That was really great. Even though it was a small town and my son could've taken an Uber, it was really nice that they didn't make him go through that extra trouble just to get his vehicle.

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    Verified purchase

    Reviewed Sept. 1, 2020

    I was overall very happy with the services that Sherpa Auto Transport provided. I was trying to ship a very special car with low ground clearance from Amarillo to Austin, Texas. Other companies simply failed this task despite trying it for several days. Sherpa company provided this service in 16 hours. Highly recommended to friends and family.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 1, 2020

    I had an SUV shipped by Sherpa from South Carolina to Virginia. Their estimated time was as accurate as DOT allows. However, communication could have been better. It wasn't until less than a week prior to my expected pick-up date that there was a discovery that I was on the central dispatch in two places and that was why no driver had picked my vehicle yet. It only got caught a week out instead of earlier on.

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    Verified purchase
    PriceRates

    Reviewed Aug. 31, 2020

    I was blown away by the service I received from Sherpa! The transporter was so accomodating, nice, and genuine. He texted me throughout the whole time. My vehicle arrived with no damages and earlier than I expected. It was a great price and service. I will use them again and refer them to anyone needing transportation services.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for taking the time to leave us this great review, Alyssa! Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We offer the best car shipping experience possible by being communicative with our customers and offering transparent pricing backed by our Price Lock Promise.

    It’s wonderful to hear that the carrier you worked with was also great at keeping in touch. We look forward to assisting you, and anyone you send our way, in the future!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Aug. 31, 2020

    Sherpa did an amazing job for me with my long haul move across the country. I have had bad experiences in the past but Sherpa was very professional from my first call. Their customer service, support and response time was great. My car was picked up by their preferred carrier on time and delivered 6 days later! The car hauler Sherpa chose was first rate. The next time I move a car it will be with Sherpa, and I will be passing my comments on to friends. Thanks Sherpa. Scott

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRatesTimeliness

    Reviewed Aug. 31, 2020

    We needed a transport service 'cause my daughter moved out to Pennsylvania temporarily and didn't wanna drive all the way out there from California. So it was for her car. I heard about Sherpa through a friend who had used their service. I called them, I got a quote. It was a little higher than what I wanted to pay. It was almost $1,900 for the transport. I did some checking online and I went with a cheaper option with a different company. It was about $500 cheaper. But the problem was they could not get a carrier. My pickup time came and went, they kept telling me, "Waiting for a carrier to be assigned." We couldn't wait any longer.

    I called back Sherpa and I told them my situation. The guy was very respectful not to bad-mouth the other company, but he said that they often get a lot of those clients coming to them because in this case, cheaper is not always better and the other company has a hard time getting carriers pick up their loads because they don't pay enough. I said, "Okay, let me re-quote with Sherpa." He gave me a better price than when I originally quoted with Sherpa. He offered me a $100 gift card to help, knowing that it was a little bit pricey. Then I booked with them and got a call the very next day, that they have someone to pick up the car.

    We arranged a pickup location at a local Walmart and then he said that the driver would call me the next day at around 1 o'clock. Then the driver called me the same day. He was a little hard to understand and he wanted to pick up the car that very same day. That was a little bit concerning to me because one person told me tomorrow, this guy told me today. I ended up calling the dispatcher back and he assured me that it was his driver and that everything was on the up and up. Once that got straightened out, it was completely fine.

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    Verified purchase
    PricePunctuality & SpeedStaffBillingRates

    Reviewed Aug. 31, 2020

    I was moving an SUV from one state to another state. I looked at Montway, but they were terrible. Then a young lady from Sherpa was absolutely awesome. She walked me right through the process, gave me the price and then after that, everything was just making a payment and scheduling stuff. The quote that I got was fair and accurate. It was absolutely phenomenal and was right on the money. It was beautiful. Then the delivery went absolutely amazing. When they picked it up, the guy was on-point. On top of that, when they dropped it off, it was easy. I gave the guy the payment in cash. Overall, Sherpa's great.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Aug. 30, 2020

    Sherpa did a really first class job. Our customer service representative, Crimson, arranged the pickup and all the logistics while we were on the phone. The car was picked up within four days and delivered within seven days. The timeframe was perfect. The driver was also super at communicating. It all worked out perfectly. Their pricing was also slightly less than other companies.

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    Verified purchase
    Customer ServiceCoveragePriceRefunds & PayoutsStaffBillingRates

    Reviewed Aug. 30, 2020

    My van broke down in Ohio and I live in Maryland. I wouldn't wanna get it completely repaired so I needed to transport it. I looked at several companies and then I found Sherpa's ratings. They had a good price point so I went with them. I had a good experience. I had positive interactions with everybody. They even called me before I called them sometimes to follow up on things, which was great. The quote was pretty fair. If things went up once they quoted me, they were willing to cover the cost, which was great. They were willing to pay the whole process with what the drivers and what was already on the board. It was kind of crazy. They kind of took that stress off me.

    The delivery went well. They did it in the time window that they gave me. The gentleman came, dropped it off and shook my hand. I signed a bill of lading, got a copy of it, and he was off. Overall, it was a good process. The customer service was great. They kept the customer out of the weeds of the whole process between driver's bidding on pickups versus what you pay. I also like how they have the little gift card as an incentive.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 29, 2020

    Vue was loaded to transport and delivered on schedule. My inquiries were answered both by phone and email without delay. I was given cell phone of driver which is an excellent customer connection. Thank you.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Aug. 29, 2020

    I had a car transferred by Sherpa from North Carolina up to Wisconsin. Their ratings were high and the customer service was top-notch. Even the driver, I'll request that driver again. That driver’s the most meticulous, conscientious guy I've ever seen and he's from Ukraine. He doesn’t take everything for granted. He doesn’t take this country for granted. The guy looks like a professional soccer player. He was over the top. You pay a little more with Sherpa, but it's worth it. Very competitive business.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed Aug. 29, 2020

    I looked for 5-star rated transports online and Sherpa popped up. I called the number and the rep answered and then she answered all my questions. From first conversation to the delivery, everything was first class.

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    Customer ServiceTechPricePunctuality & SpeedStaff

    Reviewed Aug. 28, 2020

    We lost our jobs due to COVID and we had to relocate from California to Florida. We had moved to California about two years prior to this move and at that stage, we reached out to four different service providers. We used Sherpa for that move from Ohio to California and we liked their service so we were a repeat customer. It was a smooth experience and I didn't reach out to any other companies for the second move. I was very satisfied with Sherpa.

    When you set up with them, because they're an agent, they go out and find the actual truck. They told me that they were gonna be back with me within this window having somebody lined up to take the car. I ended up having to call them on the last day of that window because I hadn't heard from them. They didn't have anybody lined up yet and it was a little bit of urgency. There's gonna be no problems, ended up rushing, and they said something about a 250 fee on their end. They would add more money to the pot to get someone to take the job. It was something along those lines where it wasn't locked in early enough for me to feel 100% comfortable. It was a little bit stressful but I was very happy with them.

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    PricePunctuality & SpeedStaffRates

    Reviewed Aug. 28, 2020

    I only deal with Sherpa. We have friends who used them and they did a great job of moving my 1950 Jeep from Florida to Virginia. A couple of fellows came in and they couldn't have been nicer. They took great care to make sure everything was right. The battery was dead and they offered to jump it for me, but it was delivering to a home where I had a battery charger anyway. They did great. The quote was competitive as well. It wasn't the lowest number, but they guaranteed the prices of things. They also assured me that it would be an enclosed vehicle that carried it and other things that other people said they would have to figure out later. Keep up the good work. Stay in business.

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    Sales & MarketingPriceRefunds & PayoutsStaff

    Reviewed Aug. 27, 2020

    We had gone to Montana and my wife broke her back, which we're dealing with right now. We had to bring her home and we had to do it on an air ambulance, so I needed my car transported. I had worked with the sales rep from Sherpa before and it was the same driver as the first time. I knew these people from about two months ago. They transported my car and the people that did it did a very good job.

    This time, the total trip was between 1,800 and 2,000 miles and the quote I received was exact. During the transport, I talked to the driver a couple of times and we had friendly conversation. He had gotten delayed about a day from when he originally thought it was gonna be, but that was all right. He let me know that too. He then met me at a Walmart, he unloaded the car, and I paid him. We looked at it carefully, and it was in excellent condition. I brought it home, and he took off.

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    PriceStaffTransparency

    Reviewed Aug. 26, 2020

    I bought a new 2011 BMW M3 and had to have it shipped 2,800 miles. I had two 10-minute conversations with the gentleman from Sherpa named Chris and he laid out exactly what the service entailed and what options were available to me. After doing a little bit of research on my own with regards to reviews left online, I decided to choose Sherpa. The rep who handled my transport was very professional and transparent, and that was a big deciding factor for me. Also, the quote was very competitive.

    The delivery was great. We were able to meet in a large parking lot to give the truck driver room to maneuver. He was wearing white gloves. He had it on the top rack all the way in the back and tucked away and very carefully extracted the vehicle from the truck. The only thing is that the estimated delivery time frame was a three-day window and it was on the final day of that three-day window. Had it been towards the beginning of that or in the middle, that would've been great. But I understand that things happen, like traffic and weather, and all that other stuff and it was going all the way across the country. Other than that, the vehicle was great and it was as expected. It was a great experience and if I have future car shipping needs, I will turn to Sherpa.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRatesTransparencyCommunication

    Reviewed Aug. 25, 2020

    My wife and I moved from Pennsylvania to California and back. I started calling around and getting prices and Sherpa was one of the few companies that called me back. They gave me an upfront price and the cost was really good. They were a little cheaper than the other guys, in some instances. In some instances, they weren't. But you get what you pay for.

    They called me and kept me updated on everything. They told me who would be taking my car up and sent me pictures of the person and the truck that was gonna be picking it up. Throughout the process, they called me halfway through and at the end to make sure everything was okay. They worked with me on my time schedule and got my vehicles from point A to point B with no trouble. They even gave me a gift certificate each time I've done it. That's pretty nice to stand behind it. We've done it three times and I've used Sherpa all the time. They've been fantastic.

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    Customer ServiceTechPriceStaffRatesValue

    Reviewed Aug. 25, 2020

    Sherpa was very accommodating on my last minute request. I was in the middle of a move between Atlanta and Houston and had my father-in-law come up to help me out. Then our newborn daughter and myself got COVID. So we, unfortunately, could not have my father-in-law come up and drive my wife back. So I needed a truck driver to drive the moving truck back. Sherpa had some good reviews online and I called them. Then they just stopped everything to get me a truck driver out there for a reasonable price. The quote they gave me was spot-on.

    The guy I tallked to knew everything and he knew all of the drivers personally so even without his calendar in front of him, he knew who could get in touch with me. It was only a few short minutes that he put me in touch directly with the driver and we coordinated everything from there. The driver came out and he was perfect. There was great communication all the way and great value. It was awesome.

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    Customer ServicePricePunctuality & SpeedStaffResolution

    Reviewed Aug. 24, 2020

    My son is in the military. He was being transferred from Nellis Air Force Base to Montgomery, Alabama. They had two cars and he wanted the family to be in the same vehicle. I called Sherpa and got someone in Charlotte, North Carolina. He was very nice and helpful. He said that he would let us know when they could get a driver. But then COVID hit and they weren't able to get a driver. They stayed in touch with us. I got emailed about every other day that they were still trying to get a driver. It wasn't their fault they couldn't get one. Then they made it right at the end. It was a week late. The vehicle came about a week it actually got there, but it didn't affect too many. The car was fine. The driver was good and they also waived an extra charge because it was late, which was very nice. It was a good experience.

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    Customer ServicePriceStaff

    Reviewed Aug. 23, 2020

    I needed to send a Toyota 4Runner cross-country and I went through Sherpa. It took 30 seconds to set up the move and provide basic information. However, their quote was a little high. I've transported cars before so I knew what I paid in the past. Still, the driver they sent was friendly and professional. I called a couple of days before my car would arrive and the driver told me what time he would be at the drop off point. Overall, Sherpa provides great service.

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    Customer ServicePriceStaffRates

    Reviewed Aug. 22, 2020

    After looking through three other shipping companies, I liked Sherpa's price. I shipped a '96 Honda Accord through them and the rep whom I worked with was really nice. He gave me details about the process and let me know what I could expect. The driver I got was very communicative. He called me a few times to follow up and let me know where he was at and when I could expect my car. The condition of the car was great when it arrived and there was no damage.

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    Customer ServicePriceStaffRates

    Reviewed Aug. 21, 2020

    I purchased a 2009 Hummer H3T out of state so I needed someone to bring it to me as opposed to flying out and driving it back. I used Sherpa before. It was great dealing with their reps. They're very informative and polite. The quote they gave me was accurate because the price didn't change. Also, there was excellent communication with the driver through texts. Everything went great.

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    Reviewed Aug. 20, 2020

    The service was great. The quote was very reasonable and accurate. All the paperwork was straight. They told us how it was gonna be and they were here on time. The staff was very professional, friendly, and patient with us.

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    TechPriceStaff

    Reviewed Aug. 19, 2020

    We originally contracted with another company because they came in with a low quote to transport my 1972 Chevelle. They were unable to move my vehicle in a timely fashion and in addition they said they would need additional money to make it more attractive to secure a driver. We lost ten days with the other company. Sherpa, true to their word, reduced their profit margin by paying more to the driver. This enabled them to secure a driver within three business days. My Chevelle was delivered by an experienced and courteous driver. My experience with Sherpa was great and I would definitely use them again.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 19, 2020

    They were recommended to me and I was very happy with them. I transported a 2019 F-150 and a 2017 Malibu. They hooked me up with K1 and they got here within three days. The rep that I dealt with was wonderful. He always kept me in communication with what was going on and how quickly he can get me somebody. They told me the 900 down and the $1,500, and there was no change in price at all. I paid in cash right when the transport got there. It got here a couple hours before my flight got in which was perfect. My ex-husband received the vehicles and he inspected them. They were in perfect condition.

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    PriceStaff

    Reviewed Aug. 18, 2020

    I had a good experience with Sherpa Auto Transport. The driver whom I worked with did a great job. When he delivered the vehicle to my son, he commended how friendly the driver was. He told my son when he was gonna be at the drop off point. The final cost was the quote that Sherpa gave me.

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    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed Aug. 17, 2020

    I sent emails to two companies and Sherpa was the only one that called me. The other one just sent me emails. So Sherpa developed a relationship with me over the phone and they seemed like they could do it. They were confident. The gentleman told me everything and they really seemed to have better customer service. The coordinator was very knowledgeable, very calm and very helpful. I talked to another coordinator and it was the same thing. I was not there for the pickup and delivery, which was another reason why it was so important to have a good relationship. I had a surrogate and they said both the pickup and the delivery went really smoothly and the people were very professional. The final price was exactly what they said it would be. They have a very good system. They seemed to know what they were doing. They were honest and straightforward. That extra touch of making a phone call to me, as opposed to just emails, was really helpful.

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    Customer ServicePricePunctuality & SpeedStaffBillingRates

    Reviewed Aug. 16, 2020

    The price was good and they were very quick. They took my vehicle from Michigan to North Carolina, which is around 10 hours driving. In less than 24 hours, they delivered my vehicle to the final destination, which was awesome. I was surprised. Their customer service team was good. In regards to communication and service, they were really excellent. Sherpa did everything perfect. They were very flexible in regards to payment as well. The overall experience was good and I recommended one of my friends to them.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Aug. 15, 2020

    This was the first time I used car shipping service. After some research I decided to get quote from two auto transport companies. The other company was much larger than Sherpa. I ended up choosing Sherpa because they guaranteed that my car could be picked up by the deadline I had and I was impressed by their service attitude. Dillano, the sales representative, was very helpful. I booked the service at around the close of the business day, and to my surprise, they notified me at around 10 am the next morning that a driver had been secured to pick up the car later that day or the following day.

    When my nephew had a little trouble getting in touch with the driver to arrange the pick-up, I emailed Sherpa. Within a few minutes, the driver contacted us. Sherpa called me soon after to make sure that the driver did contact us after they reached out to him. After that everything went very smoothly. I got several emails from Sherpa during the process reminding me to examine the car carefully during pickup and drop off. The car was delivered to me without any problem. I was extremely happy with the service and would highly recommend Sherpa.

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    Customer ServicePriceStaff

    Reviewed Aug. 15, 2020

    The rep was a very nice guy. He called me before he came to let me know he was on his way. He got there when he said he'd be there and loaded my car up on it. I asked him to turn the car around backwards so that all the bugs wouldn't hit the front grill. He obliged happily. He was great. The quote was what I thought would be standard for that distance. It was $300 down and the remaining balance when he delivered the car. From beginning to end, it took four days. It was a long drive. The car arrived before I did so I had my son pick it up and everything went well. It was there when I got there. It went perfectly according to plan.

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    Staff

    Reviewed Aug. 14, 2020

    Great Experience shipping vehicle. Sherpa representative went out of their way to answer all my questions. Sherpa secured a dependable, professional company who provided excellent service from pre pickup instructions to pickup and then delivery.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 14, 2020

    I like the way Sherpa talked to me. They were polite and businesslike, but yet they were friendly. I thought they were the best ones for the job and I was right. They got my car to me really fast and it was in excellent condition. I had it transported from Florida to Oregon. They told me at first it would be four or five days, but they got it here in three days. I didn't expect to have it here so soon, so I didn't call them or anything. And then when they got here, they called me. I couldn't believe that they were here already. Getting here from Florida in three days, that was pretty good. Sherpa does a pretty good job.

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    Customer ServiceStaff

    Reviewed Aug. 13, 2020

    We were moving across the country and it worked out well with Sherpa. I sent their rep an email and I talked to him on the phone. Their reps were friendly and reliable. They picked up whenever I called and they responded to emails. A few days beforehand, they called me and said that they got a shipping company for me. They came a day before they said they were gonna come. Then they were able to drop it off three days before they said they would which was fine ‘cause we ended up getting to our destination a little bit earlier. The delivery was pretty easy. The guy who was driving the truck initially didn't know my exact address. His pick-up was 45 minutes away. I asked him to pick something closer and he just asked me to find a couple of dealerships near me. I did and he picked one of the dealerships and then I only had to drive five minutes instead of 45. He was super nice about it.

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    Customer ServiceContract & TermsPricePunctuality & SpeedStaff

    Reviewed Aug. 12, 2020

    I bought a car out of state and I reached out to Sherpa. When they gave me a call back, the lady was very helpful. She explained everything to me very well. Then I emailed her back a few days later to sign the agreement. We were making sure that all the paperwork had been approved. The transport was about 700 miles and the quote they gave me was good. I paid exactly what they said it was gonna be. It was the first vehicle I've ever had transported and the cost seemed to be okay. I did not get a call from the driver in the morning telling me that he was on his way, which I figured I was going to but I did get a call from the dealership, telling me that he had picked the vehicle up and that he least left. But he did give me a call an hour and a half out and told me about the time he'd be there. I live in a subdivision so he parked in a larger area and wiped the car down and drove it down to me. The car was perfect and was exactly what we were hoping for.

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    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 11, 2020

    Sherpa was great from start to finish. Everything was easy. They had great customer service and provided a great, professional driver. Would not hesitate to recommend or use again. We shipped from CT to CO. Our son is a student, so we got a special discount - An absolute yes.

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    Customer ServiceStaff

    Reviewed Aug. 11, 2020

    Sherpa Auto Transport had everything squared away when I first used them. It pretty much took two days to get a car from Dallas to Tulsa. So, I was so impressed with how it went the first time that I used them for the second time from Los Angeles to Tulsa. The driver that picked up the job was allergic to his phone. When he was picking up the car, he was supposed to call me and he never called. But I called Sherpa to get it all squared away and they jumped on it and got him lined out. So Sherpa has done well. Everybody that I’ve talked to has all been pleasant. They have their heads on straight and they get done what needs to be done. Anytime I ever ship anything, will definitely be through them.

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed Aug. 10, 2020

    The representative from Sherpa, Shane, was really helpful and over the top with his value. He gave me information regarding the industry and things to look out for. He gave information beyond what was needed and I was thankful for that. The total transport was about 700 miles and I didn't wanna drive my car myself. The quote they gave me was pretty fair. It was better than me doing the transport myself. Then the final price was accurate and they sent my rebate card, too, which was pretty quick. They called and told me that they were on the way. Then they dropped the car off and I gave them the check order. Then the driver was on his way. Everything looked good when they dropped it off. Sherpa provided excellent customer service. If you wanted someone that's transparent and help you walk through the whole process of the service, then Sherpa’s the place to go to.

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    PriceStaffRates

    Reviewed Aug. 9, 2020

    When we had to move the car from California to Virginia, we found that Sherpa matches the consumer rate with the service. They’re a little pricey, but I went with them because of their excellent reviews. The impression I got was they’re dependable. The reps were very courteous and helped me with the right kind of carrier. They vetted the carrier. I knew that they would pick up within a couple of days. The quote they provided was very competitive. My main thing was that they had good customer relations. They were very courteous. The delivery was a couple of days ahead of time, which was good. Also, the vehicle arrived in the same condition. Go for Sherpa. They deliver as they promise.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2020

    This is the second time in two years that I have utilized Sherpa Auto Transport and the second time I have NOT been disappointed in their services. Easy, Efficient and Excellent customer service all around. Thanks for getting me from there to here!

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    Customer ServicePriceRefunds & PayoutsStaffHonesty & Transparency

    Reviewed Aug. 8, 2020

    These guys are the best!!! I was planning to send my SUV from Los Altos, California to Pittsburgh, Pennsylvania and they helped me with whatever they could during the COVID-19 pandemic. They gave me the best quote and they found a driver for me a day after I called them. Unfortunately, due to the pandemic my program got canceled so I had to call them and cancel my transportation. They were really understanding and they refunded me back 95% of my NONREFUNDABLE deposit. I could not believe it. They were so professional and understanding. I will use them from now on and I highly recommend them. They are the only honest company in their industry. Also, I don't usually write a review but these guys deserved it.

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    Customer ServiceContract & TermsTechPricePunctuality & SpeedStaffTransparency

    Reviewed Aug. 8, 2020

    Sherpa was a very good experience. From start to finish, the biggest thing for me was the communication back and forth in terms of updates. Ours was a cross-country vehicle delivery. There was a lot of moving parts, where to pick it up and where to drop it off, and also who the driver was, where the driver was. All of that was very good.

    I inquired originally with a company called Montway and the biggest difference is a lot of these guys outsource and contract drivers. It wasn't fully communicated to me in a previous arrangement that it's very difficult to pinpoint or actually schedule a pick-up on a certain date. It's very fluid. Unfortunately, that was never communicated to me by Montway. They said they would guarantee a pick-up date for an extra amount of money, for extra costs, which I agreed to, but they didn't come through. That was very unlike Sherpa where they explained the process, explained the window of pick-up. They were very accommodating and they got the car delivered over cross-country way earlier than expected. Also, their quote was very good. It was right on the dot.

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    Customer ServicePriceStaffRatesValue

    Reviewed Aug. 7, 2020

    This was my first experience in having a car shipped across the country. It was very overwhelming! I researched many companies and kept reading horror stories! The name that kept coming up with great reviews was Sherpa Auto Transport. I called and spoke with an actual person who explained how the process works and answered many questions. The price was higher than the “estimates” from other companies. It was worth every penny! The communication was great before, during and after! The people at Sherpa were great! And the driver was great! It was an all around wonderful experience shipping a car from Texas to Washington. Thank you for everything.

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    Customer ServicePricePunctuality & SpeedOnline & AppStaffBillingTransparency

    Reviewed Aug. 7, 2020

    I was moving from the east coast to Utah and I didn't want to drive it. To get a quote, I submitted an online form to Sherpa and then talked to somebody on the phone. That was in early June. Then Sherpa got back in touch with me a couple of days later about who would be taking it and gave me the rough days of the transport. My sister had lived in Boston and had moved a car out here. So I knew what she had paid and Sherpa's quote seemed reasonable to me. I was able to pay the down payment with a credit card on the phone and I didn’t have to arrange anything for that. So, that made it easier.

    Everything was very transparent. The company that Sherpa selected to make the move came when they said they were going to. They dropped the car off when they said they were going to and the driver was very friendly. I had to leave the day that they were coming, so I had a friend who took care of the loading and she said that everything was good on that end. So I was very satisfied. The transport was painless and it was the easiest part of my move.

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    Customer ServicePriceStaff

    Reviewed Aug. 6, 2020

    I was looking for a timely transport of my vehicle from Dallas to Albuquerque and it all happened quicker than I expected with Sherpa. They mentioned that there would be a three-day window well, but it actually reached under two days. Everything was very timely. The first time I spoke to the representative from their side, he explained to me the process and all the details very transparently. Then I received email communications when the car was gonna be picked up, about to be delivered and when it was delivered. The quote they gave me was on spot and there were no changes to what was promised upfront.

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    Punctuality & SpeedStaff

    Reviewed Aug. 5, 2020

    Sherpa Auto Transport handled everything upfront and professionally. They answered my questions in detail and I was very happy with their results. We shipped our vehicle from Michigan to Texas. They met us where we need to unload and was on schedule. The driver did an excellent job. We were able to talk with him and met him in Michigan and met him down here in Texas.

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    TechStaff

    Reviewed Aug. 4, 2020

    I went with Sherpa because they had a contract and there wasn't anything that anybody could change. The transport was from Sacramento, California to Nashville, Tennessee and they were pretty good. The only thing I recommend them to do is to have drivers that have a good track record. That way, they'll keep good reputation. Transportation Inc. was really good but US Road, Inc. was a bad, bad company. They used them but I wouldn't recommend doing that.

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    Tech

    Reviewed Aug. 3, 2020

    Sherpa was great, even though it came down to the last day for someone to pick up our contract, Sherpa said someone would and sure enough it did happen. The gentleman who arrived picked up the vehicle even though it was a difficult parking job for the semi they made it work. Would use them again!

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    PricePunctuality & SpeedStaffRates

    Reviewed Aug. 3, 2020

    A friend had recommended Sherpa last year and I used it last year too. This time, I was getting my daughter's car home from college so she didn't have to drive. They did a good job and the transport was really fast. It’s a 20-hour drive and it wasn’t even 48 hours that they made it. The price was good too. It was even lower than last year's. The delivery was super easy in both years that they've done it. The driver does a really good job of delivering it because it's not that easy to deliver on that big of a truck. He was super efficient and professional.

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    Reviewed Aug. 2, 2020

    Your service was outstanding. I was given a pickup date within an hour of my acceptance of your deal. The driver from Trans Cargo Inc. was on time and carefully loaded the car. The delivery was completed on time with no damage. The driver was competent and friendly. I heartily recommend your service.

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    Punctuality & SpeedStaff

    Reviewed Aug. 2, 2020

    Moved my daughters car from California to Arkansas. All went very smoothly from set up to delivery. Instructions for pickup in California were communicated very clearly by the driver. Delivery time in Arkansas was quick and smooth! Would highly recommend Sherpa.

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    PriceStaffRates

    Reviewed Aug. 2, 2020

    Wonderful and smooth experience from beginning to end; price was fair; driver was excellent and very friendly; by far the best car transport experience I have ever had; I would highly recommend this service and would definitely use them again.

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    Reviewed Aug. 2, 2020

    Sherpa was really good. I shipped two cars with them. Even though they were not the lowest, they were the ones that felt more secure as far as warranty and communication with the people in the company. It was great customer service. The communication was prompt and in a timely manner. There was a great communication from Sherpa down to the person who was picking up the vehicle. This was way better experience than what I had when I did a transport last year. The other part that I liked was the price. It was a contracted price which never changed. Last year, I got screwed because I was given a price then something else happened. That's why I went with Sherpa because the price was what the guy said on email.

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    Customer ServiceStaffTransparencyFollow-Through

    Reviewed Aug. 1, 2020

    Sherpa driver kept in contact with me and delivered my car to Matson as promised. The Sherpa representative was clear and straight forward, emailing me and calling me to update dates and information. Good job!

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    StaffTransparency

    Reviewed Aug. 1, 2020

    My brother was moving from California to North Carolina and needed his Lexus transported to NC. I am so thankful I found Sherpa! From the beginning to the end, they were awesome, and the company they entrusted our car to for delivery was fantastic. They kept us updated and even delivered his car a day earlier than expected! I highly recommend this company!

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    Customer ServicePriceStaff

    Reviewed Aug. 1, 2020

    From the initial call, the customer representative’s professionalism and the reviews won my business. Their quote was a little higher than other transport services, but it was well worth it. Communication was excellent. My son’s car was picked up and delivered when promised. No surprises or hiccups throughout the process. Plus, my son was able to pack his trunk with his speakers which was a bonus! The car arrived without damage and relatively clean considering the cross country ride. We did not take advantage of the free car wash. I would not hesitate to use them again.

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    PriceStaffBillingRates

    Reviewed July 31, 2020

    Sherpa arranged for transport of my vehicle across country from Huntington Beach, California to Wilmington, North Carolina. The vehicle got there in 5 days and was in perfect condition. Along the way, the Sherpa staff were communicative, professional, and courteous. The price was fixed in advance and there were no issues with billing. Sherpa is a top-notch company.

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    Response from Sherpa Auto Transport

    Ellen, thank you for this wonderful review! It was our pleasure to guide you through the process. You review highlights everything we strive to provide our customers - excellent customer service, punctual pickup and delivery with a thoroughly vetted carrier, and transparent pricing backed by our Price Lock Promise. Thank you for choosing Sherpa Auto Transport. We look forward to serving you again in the future.

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    Reviewed July 30, 2020

    Sherpa Auto Transport did an amazing job delivering our car from Va. to Mi. They were very upfront about the costs (which were very good). They gave us a time frame and they delivered the car right on time! The person I spoke with who worked to set up our driver explained time frames, prices, our driver, insurance on our car, everything we needed to know. Our driver was on time! He was very nice, he did an excellent job loading and unloading the car! Great Company to work with!

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    Reviewed July 28, 2020

    Sherpa is local to North Carolina and I did an online search before I chose them. Customer service was great. They were very thorough. Both pickup and delivery went very smoothly as well. It took four days, from Tuesday to Friday, and the driver was great. It was 2200-mile transport and we had to deliver it to a military base. While some of the other places wouldn't deliver to a military base, Sherpa didn't have a problem doing that.

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    Response from Sherpa Auto Transport

    We know there are a lot of options to choose from in the auto transport marketplace. It means a lot that you trusted us to ship your vehicle, Doug. From the very beginning, Sherpa was assisting military families in shipping to and from military bases. We are very comfortable facilitating this type of transport and were more than happy to help you ship your vehicle.

    Thanks again for picking Sherpa. We look forward to assisting you again in the future!

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    Reviewed July 27, 2020

    Sherpa made shipping our car from DC to Oakland easy and unstressful. They communicated regularly and clearly. I knew at every step what was happening. Part of the credit has to go to the driver, but Sherpa arranged for the driver and provided very clear instructions and guidance throughout. I requested a quote from Sherpa on the 20th and the car was delivered on the 25th in perfect condition. Amazing! Great job!

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    Reviewed July 27, 2020

    I didn't wanna drive the car from Colorado to Virginia. That far was a pain in my butt, so I looked to hire a company. Sherpa was the first one to answer the phone and they were really good. The delivery was perfect too. They were ahead of schedule and the cost was lower than I expected. It was worth it.

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    Reviewed July 26, 2020

    We used Sherpa twice because we moved to a different state. We had two cars and we had to have one shipped here. Our relatives still live in the state that we resided in and they sent my son a car. So, we used Sherpa again ‘cause we had such good luck with them the first time. It was probably the easiest thing that we did. Everyone was really nice and easy to get ahold of. The drivers were responsive and the transport took a very short amount of time. They were wonderful. Both of them were very kind. We were overall very happy with both experiences.

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    Response from Sherpa Auto Transport

    Beth, thank you for taking the time to leave this great review. We love helping all everyone but repeat customers always have a special place in our hearts! Sherpa was founded to make shipping your car easy and stress-free. We ensure that our customers have a great experience by staying in communication throughout the transport to give updates and answer any questions, provide honest pricing backed by our Price Lock Promise, and employ a vetting process to find the best carrier.

    Thanks for choosing Sherpa (again)!

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    Reviewed July 25, 2020

    I had a small Lexus SC430 shipped from Fremont, California to Conway, South Carolina. I went with Sherpa right off the bat. There was a couple of other companies but it was a set price with Sherpa. The rep that set it up for me was great and very pleasant. I explained my situation. I live in a cul de sac but I'm fairly close from a main road. When it came down to the delivery, we picked a place where the trailer was able to pull off to the side of the road and I met the guy out there. The driver was really good too. We loaded up the car and everything was safe. He had a handheld device. He gave me a copy of the bill of lading and it had all my information on there. I verified it.

    I wasn't gonna be the one that was gonna receive the car. My brother, Danny, was the one that talked to the guy and met him. They picked a location and the guy followed my brother's instructions. He paid the guy cash and everything went off without a hitch. All my paperwork was in order, and I was charged according to what I agreed. They said it was gonna be like $1,300. I had to pay $300 and I shipped $1000 to my brother and he paid the balance.

    The guy was on time. When I met with him, they said it was gonna be between 10 and 12 days but the driver told me based on his experience doing a lot of those calls back and forth across the country that it would be between 8 and 9 days. He got there in 8 days. I was very happy with the whole experience. It was very simple and straightforward. From the moment that I called over there, everything was very good. The follow-up was impeccable. Everybody communicated regularly. They contacted me during the travel to let me know everything was good.

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    Reviewed July 24, 2020

    Think of somebody that's dependable. Someone that you can trust. I had another company that I called, and they were not returning my call. I wasn't pleased with what they were telling me as well. After I talked to them for a little bit, I realized quickly I couldn't trust them and I didn't wanna do business with them. I never felt that way with this company. I heard about the Sherpa name from my son and I called them. They communicated well with me, and it all went well, so it was good. They told me exactly when they were gonna do things and they were on time. I talked to the guy who came to pick up the car for a good while too and when they were driving down there, I would call them. They communicated with me and let me know exactly what was going on, so I always knew where the car was. All in all, Sherpa was awesome.

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    Reviewed July 23, 2020

    I was shipping a vehicle as a gift to my brother and I looked at two or three companies. Sherpa called back and they explained everything more clearly. It was a little more expensive, but I felt like I was in good hands. The rep walked everything through with me, and the setup was easy. The car was also fine when it arrived.

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    Reviewed July 22, 2020

    SUV Transport from New Jersey to Wisconsin. I selected Sherpa Transport due to their high rating. I wanted a company that I could trust with my vehicle that kept to the promised schedule - the Sherpa carrier assigned did exactly that. Gino, the driver assigned, communicated each step of the process and gave me an ETA that was right on schedule. The vehicle I had shipped arrived spotless. I would recommend Sherpa.

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    Response from Sherpa Auto Transport

    Thank you for choosing Sherpa, Phillip! We're glad to hear you had such a great experience. Sherpa Auto Transport was founded to disrupt the vehicle shipping industry by providing top-notch customer service. In addition to our commitment to communicating with you every step of the way, we also take all potential carriers through a thorough vetting process. thanks again for working with Sherpa and sharing your experience!

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    Reviewed July 20, 2020

    The staff at Sherpa explained everything very clearly on the front end. The car was picked up and delivered in a timely manner. Everyone was a delight to work with. Was 100% better than the other car transport service we used a few years back.

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    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa, Lisa! We're sorry to hear that you had an unpleasant shipping experience in the past and appreciate you giving us the opportunity to show you how we do things differently. We promise to disrupt the industry standards by providing excellent customer service, offering transparent pricing backed by our Price Lock Promise and only working with thoroughly vetted carriers. It was our pleasure to assist you and we hope we have the chance to impress you again in the future.

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    Reviewed July 15, 2020

    I wanted to buy a car and I needed someone to ship it. I own a racetrack and we always buy and sell cars. I kept trying one company and I came across Sherpa. I thought I’d give them a try and and I liked them. They were very upfront, open, and kept me informed. The customer service did well. The quote was fair and right on. A rep came to the racetrack and delivered the car, I inspected it, I signed the papers and that was it. The total transport took four or five days. It was a good deal.

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    Reviewed July 14, 2020

    The price was right. Sherpa was less than other companies that I checked with. And then, my coworker did it and was happy with them. I took that as, “Hey, one’s a happy customer.” They answered the phone, which was a first for some of them. Because with this whole COVID thing, a lot of them weren't even answering their phones. At least they answered theirs. We did everything via email, and on the phone, and it was great. They were fabulous.

    The guy that picked it up, actually picked it up from my sister over in Virginia. He was in contact with her prior to the pickup. And then, when he got close to here, he texted me and said, “Hey, I'm close. Where do you want to meet and what time?” It worked perfect. There was nothing wrong with the car when it got here. It was a little dirty but that was to be expected. They stood behind everything. They were right on when the time came, and the guy was there and everything worked. It was like clockwork.

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    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport, Brenda! We know how frustrating it can be when the company you're working with won't answer the phone. Our founder experienced poor communication first hand when he shipped his own vehicle. Your review describes exactly what hat we are committed to providing - courteous and prompt communication, honest pricing, and carries thoroughly vetted, all of which set Sherpa apart from the rest.

    It's great to hear that you had a great experience working with this carrier. We will be sure to add this to his file as we consider him for future transports. Thank you!

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    Reviewed July 13, 2020

    I found Sherpa on a web search and they were the second one that I called. They were really attentive to my needs and they stayed in contact with me. They were also more available than the other company every time I contacted them. After I chose Sherpa, they gave me a schedule and the car was loaded in Dallas. It had one more day left on their schedule to load it and then it was brought to Russellville, Arkansas. The guys that did the transporting were in touch by cellphone with me, personally. If I ever need them again, I'll call.

    Everything was beautiful and it went down exactly like we talked all the way through the whole thing. The only way that things could have been any better is if they were sitting on top of the car, loaded it up immediately and went straight to me, but I understand that they have a route that they have to run in order to load and unload. I used to drive a truck and I understand that these guys load three or four cars at a time and drop them off in different places.

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    Reviewed July 6, 2020

    This was without a doubt the very best experience I have ever had with any company. From my first contact to the car being dropped at our home was 5 star all the way. No hassle...no broken promises. Just wonderful.

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    Response from Sherpa Auto Transport

    Judith, thanks for taking the time to leave a review! We love hearing that you felt we fulfilled our promise of consistent, clear communication and honesty during your transport experience. It was our pleasure to help guide you through the process and we look forward to assisting you again in the future!

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    Customer ServicePriceRatesHonesty & Transparency

    Reviewed July 6, 2020

    Sherpa made it easy. And the fact that they were honest and upfront about how the industry works, and their philosophy on pricing -- so, I was glad to work with them. No hassle, and great ongoing communication.

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    Customer ServicePriceStaffRates

    Reviewed July 5, 2020

    I had an A+ experience with Sherpa Auto Transport. I needed to transport my daughter’s car from Florida to California. I called and researched for about a month 4 different companies to compare. I was very nervous about trusting a company to transport my Daughter’s car across the country! Sherpa was polite, informative and came through with their deadlines. All of the other 3 companies harassed me, had higher pricing and were not reliable. While the car was being transported they kept me informed and provided a phone number to contact the driver, on his route, if I had questions. When the car arrived at the destination it was on time and in perfect condition. The drivers were polite and professional. I would highly recommend this Company!!!!

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    Punctuality & SpeedStaff

    Reviewed July 4, 2020

    Very helpful & friendly staff. Easy to communicate with & flexible when my shipping needs changed. Car was picked up as scheduled & delivered across country (1600 miles) a few days later. Not a scratch on it. I would highly recommend.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRatesValue

    Reviewed July 4, 2020

    Shipping from Wisconsin to Maine. While it took Sherpa a several days (more than a week) to locate a carrier I don't fault them as where we were going (Northern Maine) probably limited the carriers. They finally did and at the price they quoted. Everything worked well, the pickup carrier gave us a 2 day window for pickup and communicated well so he did arrive when he said he would. Same on the other end, except he gave us a little less notice. He called to deliver that evening but since we lived an hour away from the drop off point, it was really not in the cards. We agreed to make the pickup the following morning and he was there when he said he would be. He gave me plenty of time to look over the car without any pressure to assess any damage.. However the car was dirty since it traveled during the winter/spring but it did appear there was no damage to the vehicle. We chatted a bit, interesting guy, paid him and we both went our separate ways.

    It worked for us but we had no set schedule for the pickup or the drop off. So Sherpa had lots of time to find a driver. By the time they found one we were already gone and my son was the one who met with the original pickup guy. We also didn't care when the car got to Maine so again schedule made little difference to us. They did however deliver with in the quoted time frame that they said once the car was picked up. So for my circumstances I am very happy, it was a good experience and very reasonable. Well worth the money to avoid the 22 hour drive (all toll roads by the way).

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    Reviewed July 4, 2020

    First off Chris was absolutely a delight! We called for a last minute auto transport because the other company we hired failed to show and would not answer our calls. He was extremely helpful and went through the entire booking process with us. He ensured to get a rate locked in without a change in price and was cheaper than the previous carrier. Highly recommend and they only use drivers that pass a screening.

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    Punctuality & Speed

    Reviewed July 2, 2020

    First off, I have plenty experience with shipping vehicles cross country. With that being said, this experience was completely flawless. Car was picked up within the timeframe they said and delivered ahead of schedule. No stories or nonsense that I have encountered in the past. Highly recommend Sherpa and will definitely use them in the future.

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    Response from Sherpa Auto Transport

    Thank you for the great review, Todd! Sherpa Auto Transport is committed to making shipping your vehicle easy and stress-free and it sounds like we fulfilled that promise when we worked together! We provide this excellent experience by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!

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    Reviewed July 1, 2020

    Everyone was easy to work with, knowledgeable and very helpful. This was a first time experience for me, and I couldn’t be happier with Sherpa Auto Transport. The status messages during the actual transport of the vehicle were timely and helpful - enough messages but not too many.

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    Customer ServicePriceRates

    Reviewed June 30, 2020

    I was going from San Antonio to Detroit. It was my first time ever using any type of auto transport. I've never shipped a car, ever. I ended up finding Sherpa Auto Transport on a website. I searched, "Best ways to ship your car," and Sherpa came up as one of them, and I went with them. I had a lot of questions because I had no idea how to do it. The total transport was exactly 1,500 miles. I like guaranteed prices for things. I knew exactly what I would pay because I wouldn't be the one picking up my car. I called back a couple of times, too. It went good overall.

    Pickup to delivery took a week, but there was no rush on shipping the car. The amount it cost to ship is probably what the car was worth so it wasn't great getting on and off the truck, but there was no damage in transit. And then, the quote I received was what I paid, which is why I liked the service. I didn't really know how much it cost to ship a car. It was a little expensive, but it was worth it. Go use Sherpa. A colleague contacted me about how to ship a car and I made a recommendation for them.

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    Response from Sherpa Auto Transport

    Bradley, thanks for taking the time to leave this great review. Shipping a car for the first time can feel daunting. That's why Sherpa Auto Transport is committed to making the process as easy and stress-free as possible for all our customers. By providing frequent and courteous updates throughout the shipping process and offering transparent pricing backed by our Price Lock Promise we help our customers feel comfortable choosing Sherpa.

    Thanks again for choosing Sherpa! A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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    PricePunctuality & SpeedStaff

    Reviewed June 29, 2020

    Very pleased with the whole process! Crimson at Sherpa Auto Transport was very helpful and friendly with a fast quote. We had a driver assigned and the car picked up from Kansas and on its way to Massachusetts in no time! The car arrived in perfect shape. Would highly recommend Sherpa Auto Transport.

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    Response from Sherpa Auto Transport

    Thanks for taking the time to leave a review, Dana! Nothing makes us happier than reading that you had a wonderful experience working with us to ship your vehicle to Massachusetts. We enjoyed helping you as well! We know that shipping a vehicle can be challenging, but it doesn't have to be! Sherpa was founded to turn the auto transport industry on its head by providing top-notch customer service. This looks like keeping our customers updated throughout the shipment, providing transparent pricing backed by our Price Lock Promise, and employing a thorough vetting process to find our customers the best carriers available. Thanks again for choosing Sherpa Auto Transport. We look forward to helping you and anyone you recommend to us!

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    Customer ServiceRates

    Reviewed June 29, 2020

    I went online and did research in what was companies' ratings, and Sherpa was rated pretty high. Because there were so many companies to choose from, it was very overwhelming. But I nailed it. Sherpa honors their estimate more so than other companies. By what I read, I felt that they would be the best company. With this being my first time ever doing anything like this, I didn't know what to expect. I was very nervous. I'm one to ask a lot of questions so I know what to expect but they were there to answer. When my vehicle was being delivered, they let me know when it would arrive. Prior to the person dropping off my vehicle, he let me know, "I'm in the area. I'm gonna be 10 minutes from your place." When it came to communication, it was there so I was well pleased. Because of my experience, I have a more willing spirit to do it again and go to the same company.

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    Customer ServiceContract & TermsSales & Marketing

    Reviewed June 28, 2020

    I have a son in the military stationed in Charleston, South Carolina. He had this vehicle in my residence in Miramar and he wanted me to ship the vehicle to him. I went online and found the nearest shipping company, which was Sherpa, so I made an arrangement. The guy that picked up the vehicle doesn’t speak English. Anything that I have and anything that he wanted to ask me, he had to call his wife to do the translation. Then, he took the vehicle and I was asking him about the military discount but he had no idea what I was talking about. But the shipment went well. My son got the truck and he was satisfied. The guy took pictures of the vehicle before he put it on the truck and it had no damages.

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    Punctuality & Speed

    Reviewed June 27, 2020

    I was moving a car from Arizona to Washington and I looked for somebody online. My also daughter did a little investigating and Sherpa had the best review, which was why we went with them. The transport and the delivery went well. I scheduled ahead of time, so the process took about three weeks total. It only took about five days to get the car there though.

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    Response from Sherpa Auto Transport

    David, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing backed by our Price Lock Promise, clear communication, and a thorough carrier vetting process to get you the best carrier. Thanks for taking the time to leave this review! We look forward to helping you again in the future should you need it!

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    Reviewed June 27, 2020

    I needed to get a vehicle up to New York City which was about 650 miles from North Carolina. It's a Volkswagen Passat. It is five years old and only has about 18,000 miles on it. My daughter got it as her graduation gift when she graduated from college. The car sat in a garage because she could walk to work faster than driving her car. When she went to New York, we transported the car from Century City and it was out of my driveway for the next three and a half years. Then with COVID-19, she needed a car because she was afraid to rent a car or go in an Uber. So rather than me driving the car up there and then having to get home, I decided to use common carrier because if you'd go in from North Carolina into New York, you'd have to be confined for 14 days before you could leave.

    The experience with Sherpa Auto Transport was seamless and the price was fair. I picked the transport company based on their D&B. It was a local transport firm in Charlotte. We live on close to a waterway, south of the Cape Fear River, which is Wilmington, North Carolina and Myrtle Beach, South Carolina. The requirements were established with the logistical company that we called and we wanted it in an enclosed van and we wanted it to be a direct route.

    We got the car picked up at our residence and it was delivered to our daughter in New York City with 48 hours. They did a thorough inspection before they loaded the vehicle and my daughter did a thorough inspection with the same driver when he dropped the vehicle off. There were only three cars in that van and hers was the last one loaded and the last one delivered. So when they loaded her car at my house, they had to back out the other two because the carrier was located in Connecticut and my daughter was the closest to them. So it was the last one dropped off.

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    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport, Jaydee! Sherpa is committed to making the auto transport process as easy as possible by staying in touch with you throughout the shipment and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. Thanks for taking the time to leave this review. We look forward to assisting you again in the future!

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    Reviewed June 26, 2020

    Sherpa Auto Transport was trustworthy. I went with them because they were fast at getting back to me and for their price. Dealing with their representatives was really good and very helpful. They seemed to know what they were doing. The vehicle is transported to my parents in Florida and it took them two days. It was very fast and the vehicle was great when it came. I would definitely recommend Sherpa.

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    Reviewed June 25, 2020

    Sherpa's availability and price made me use their auto transport service. The pick-up and delivery were perfect. The quote I got was spot-on. They were timely. The driver called just like they said they would and let us know where they were at. It was a two-day delivery and it worked out really well. I got the car back in great condition and nothing was missing. I was really satisfied with Sherpa and if I ever needed that type of service again, I would definitely go back to them.

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    Customer Service

    Reviewed June 25, 2020

    I was googling online. I went off to choose Sherpa from reading reviews and Better Business Bureau complaints. Everything went timely with Sherpa. Communication with them went smoothly. The move was from Illinois to Florida, so it's a good 20-hour drive.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 24, 2020

    I drove my car out to Virginia a couple of years ago because my kids are living out there. I wanted to have a car when I went out there to visit. My son-in-law got transferred to San Diego and I had to bring my car home. Instead of driving it back myself, I got it transported by Sherpa. I was very pleased with the way they treated me on the phone. They were very organized and knew what they were doing. They follow up a lot and you can call them anytime and ask any questions. The quote was exactly what I ended up paying and I thought it was a pretty fair price. I was very happy with the driver. I didn't expect to get the car here so quickly, but he was very fast. I was very pleased with that.

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    Customer ServicePricePunctuality & SpeedStaffTimeliness

    Reviewed June 24, 2020

    My great experience started from the moment I called Sherpa. The setup was easy, fast and super professional. I was able to get a great quote within minutes and got an email confirmation right away. I was informed via email and phone the entire time, from pick up to delivery. I will be doing business with Sherpa again. Thanks for everything.

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    Customer ServiceStaff

    Reviewed June 23, 2020

    Sherpa's reps responded immediately and left no questions unanswered. This company delivered on time for me. They were the epitome of professionalism. I had an excellent experience with them.

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    Customer ServicePrice

    Reviewed June 22, 2020

    Shipping through Sherpa was fairly cheap even though the shipment was cross-country from Virginia to California. I was leery about shipping 'cause I've done it before. I went with Sherpa after seeing that it looked like a solid company. At first, we didn't hear anything from them and we wondered when they were gonna pick our car up. The split of the cost between Sherpa's transporter and themselves was 850 and 300 formally. But then, because the transporter was taking a while, they gave the transporter 950 and took only 200. So, they were able to meet all commitments to us. Our car got to the destination in four days. The odometer was the same as when we gave it to them. I would use their service again. I recommend Sherpa. They're very business-like and things worked out fine during our move.

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    Customer ServiceContract & TermsPriceStaffBillingRates

    Reviewed June 21, 2020

    I searched on the internet and looked at a couple of companies and whatever was written about them. Sherpa appealed to me. I gave them a shot and was very satisfied dealing with them. I booked it initially and it was very clearly explained to me what that entailed, about the payment and about the pricing. That was fine. But at some point I had to cancel and change because of this pandemic and I found them to be very easy to deal with. The people at the office were very personable. They were very accommodating because I needed the two cars. I was stuck in Florida for almost two months longer than I expected, and that worked.

    The car was going to my granddaughter's and when I shipped it, we went through a very easy process and the arrangement of the dates. So the communication, one-on-one, was very easy. I don't believe I lost any money on the cancellation either. The driver was fine as well and they got where they were supposed to get when they were supposed to get there. Prior to this, on two occasions with two separate companies, my car received a ticket and it wasn't a matter of having the pass in the car on top of a truck. I have photos of the vehicle being driven through a Florida turnpike toll after it was picked up by a truck. I discussed that with Sherpa and they guaranteed me that wouldn't happen. I haven't had have this experience with Sherpa so far. I liked the ease of doing business with them.

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    Punctuality & Speed

    Reviewed June 20, 2020

    I bought a car down in Texas and needed it moved up to my house in Minneapolis. Sherpa did a great job. These guys do this on a daily basis. The first guy I talked to was exceptional. He clued me into everything that was gonna happen. This is the first time I ever had to transport a car, so the details to me are completely unknown. They picked it up and delivered it on time, right when they said they'd be there. We had some trouble getting it scheduled, though. I asked for a really quick turnaround, and I pushed them pretty hard to do this as fast as they could just because of the value of the car and the fact that I had wired money to someone who I had never met. I wanted to get the car out of there before it had any chance to take my money and the car. But everything went well and I'd use them again.

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    Response from Sherpa Auto Transport

    Thanks for taking the time to leave a review, Matthew! Shipping a car for the first time can feel daunting. We do our best to alleviate any concerns a customer might have by being courteous, honest, and communicative throughout the entire auto transport process. It sounds like you experienced this first hand when we worked together to ship your vehicle to Minneapolis.

    Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!

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    Reviewed June 20, 2020

    I’ve never shipped a car before and I signed up with a company and got a whole bunch of estimates, which was why I knew about what the right price range would probably be. However, not all their reviews were all that great. I wasn’t in a big hurry to ship the car. I kept poking around every day and learning more about it. The Sherpa website came up in one of my searches. I checked it out and the reviews. I paid a little bit more than what other people were advertising as prices and I felt that it would all come out the same. I’m quite sure that others would add something at the end and I just didn’t wanna have to worry about it, which was why I went with Sherpa. I thought they sounded better than the others.

    I talked to a saleswoman named Fran. She really put my mind at ease. when I had a question, I called and accidentally spoke to her again. She was able to help me really quickly. Within a few minutes, the driver called and asked where I wanted him to pick up the car. He got out there really quickly and in perfect condition, so I was very pleased. I used the open carrier and that worked fine for me. It was a great experience. People who are considering moving a vehicle should use Sherpa. They should feel confident using Sherpa.

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    Reviewed June 19, 2020

    We didn’t wanna rent a car in Florida. We wanted to have our car there but we didn’t wanna go by train or by car. We wanted to fly down there. So we used a transport service to move our car from New Jersey to Florida. We called Sherpa and they gave us a price. It was highly expensive but it was fair. The car came and it was in good shape. They took care of it and didn’t mess it up. Plus they met our timetable. We had set out a timetable to satisfy our need as to when we were gonna arrive and when we were gonna leave. But because of the virus, we didn’t leave Florida. Our flight was canceled. So we had to tell Sherpa we had to change the date and they were very accommodating with the whole thing. In fact, they met all of our requirements. Our experience was quite good. We were satisfied pretty much with the whole service.

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    Reviewed June 18, 2020

    I found Sherpa online, looked at the descriptions of the service, and decided to use them. This is the second time we've used them and the delivery came on time. When they delivered the vehicle, they came right to the front of the house, which was nice. The last time, we had to go up to a gas station to meet the delivery people because they couldn’t find us. It’s a pretty major street, so they should’ve been able to find it.

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    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport, Gloria! We enjoy working with all our customers, but it's always extra special to help a repeat customer! We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed June 17, 2020

    Sherpa showed up right at the top of a list of best car shipping things. I used them to ship my vehicle about 1000 miles. Overall, the experience was pretty smooth when I contacted them, but there was a little confusion. I set the date for the car to be available but they did not have a driver ready. I waited a couple more days and eventually, a driver was found. But I remember sending an email trying to check in because the date came and went, and I didn't get an update. I wasn't worried at any point, but I wanted to make sure things were gonna keep running smoothly. The driver was a nice guy and the car was in as good a shape as I could have hoped.

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    PriceStaffTransparency

    Reviewed June 16, 2020

    I was moving from the West Coast to the East Coast and used Sherpa to transport a 2018 Dodge Charger. I looked at a few other companies but from what I saw from the reviews, Sherpa was pretty much the better-rated company. The quote they gave was very accurate. They also answered all my questions, which relieved a lot of stress. For me, it was the hard part because I was within a week of moving. The driver was very friendly and kept me up to date all the time. The delivery took about six days in total and everything arrived in perfect condition.

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    Response from Sherpa Auto Transport

    Thank you for the great review, Mateusz! We know that moving can be stressful. That's why Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. Thanks for choosing Sherpa. We look forward to assisting you again in the future!

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    Reviewed June 15, 2020

    I recently booked with another vendor (RoadRunner) They quoted $875, sent me a contract for $985, and when the finally had a carrier tried to charge me $1165. In frustration I called Sherpa Auto. They had a carrier in 2 hours and picked up 6 hrs later. The auto was delivered to my door at the scheduled time.

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    Response from Sherpa Auto Transport

    Thanks for taking the time to leave a review, Bill! The situation you describe in your review - a customer is told that a car can ship for far lower than the market demands - is exactly what Sherpa is committed to not doing. We promise to be upfront with our customers regarding how the auto transport process works and how our Price Lock Promise means we'll get your vehicle shipped for the amount we originally quoted. Thanks for the great review! We hope to assist you again in the future!

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    Reviewed June 15, 2020

    I looked at three companies and then chose Sherpa for their customer service and responsiveness. They were very confident and they did exactly what they said they were gonna do. Their quote was also fair. It was right in line with everybody else and then with their quality of service as well. We were moving and the transport was about 1,800 miles. It took about five days and the vehicle was fine. I was very satisfied with Sherpa.

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    Response from Sherpa Auto Transport

    Thank you for picking Sherpa, Deanna! It was our pleasure to guide you through the auto transport process. We pride ourselves on working hard for our customers by providing them with fair pricing backed our Price Lock Promise, frequent and courteous communication, and a trusted network of carriers. We're glad you were satisfied with your experience and we look forward to helping you again in the future!

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    Reviewed June 14, 2020

    I was giving my vehicle to my grandson and I wanted it shipped to Tennessee since none of us could leave because of the coronavirus. We looked up about 12 companies and it just came down to how they sounded on the phone. There were a couple ones that were a little pushy and I didn’t wanna go with them. Sherpa's price was good too. It was comparable to a couple of others.

    I gave a few dates that I’d like for the vehicle to leave and they said that they would notify me as soon as they had someone available. It took a little while because I think the driver had to get a little more than what Sherpa was gonna give him so our price to Sherpa went down. It worked out with exactly the same price though. We did not have to pay a dollar more. Sherpa's service was fine. They were very nice and straightforward, and everything went as planned. The location is an 11-hour drive from where we were and when the man picked it up, it was in the late afternoon. He said he would be in Cookeville the next morning and he was.

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    Response from Sherpa Auto Transport

    It was our pleasure to guide you through the process, Winifred! Sherpa was founded to make the auto transport process easy. By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience. Thanks for choosing Sherpa Auto Transport. We look forward to serving you again in the future!

    Customer ServiceTechPriceStaffTransparency

    Reviewed June 13, 2020

    1st time to use an auto shipper. I chose Sherpa because of Chris' upfront clear explanation of what is involve with shipping a vehicle. I appreciated calling the 250 broker fee instead of a deposit. The car was shipped from Denver to Oklahoma City. I did not receive clearance to ship until just after noon on Wednesday. I called Chris - he released my contract to picked up from Wednesday through the following Tuesday. This gives the best opportunity to be picked up within 5 business days. Within 36 hours it was on a truck. Sherpa negotiated with the trucking company without changing my total cost. The driver kept me up to date on his location and estimated time of arrival. When came time to me we were actually follow our truck at the arrival point. Our new vehicle was in excellent shape except for a lille road dirt. Used the free Sherpa car wash - now all is excellent. I would use Sherpa again - Thank you Chris!! PS the driver was very polite and helpful also!!

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    Response from Sherpa Auto Transport

    Thanks for leaving us this great review, Jerry! Shipping a car for the first time can feel daunting. We do our best to alleviate any concerns a customer might have by being courteous, honest, and communicative throughout the entire auto transport process. It's great to hear that you experienced this first hand when you worked with Chris to get your vehicle shipped. Our Clean Car Guarantee program enables customers to get their car washed after delivery - on us. We also are glad that you took advantage of this program to get your car nice and clean! Thanks for choosing Sherpa. We look forward to helping you again in the future!

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    Reviewed June 13, 2020

    As soon as I did an online search, other transport companies seemed to be stalking me. I got calls and texts, and they were a bit aggressive. But I looked online and read the reviews for Sherpa Auto Transport. My husband called them and he decided to move forward with them. We had a little hiccup with the driver but it was on our end. We were bringing my son’s car from college in California home to Ohio and he had left his car with a friend. The driver was trying to contact him but was not getting a response and his friend wasn’t answering the phone. Then eventually, we got in touch with his friend and got that worked out.

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    TechSales & MarketingPriceStaffRatesTransparency

    Reviewed June 12, 2020

    Sherpa Auto Transport had the price lock guarantee. Knowing that they'd be able to lock in a rate while I still worked to close the contract with the dealer just gave me peace of mind to go with them. On top of that, the sales agent that I worked with, without me saying anything, was able to identify that I'm a US veteran and offered a discount of $100. Sherpa also had really great reviews online. When dealing with such a high-value item, it's super important in terms of having credibility.

    The person that helped coordinate and connect me with the broker who ultimately delivered the vehicle was very professional and very responsive. The AutoBox Express was phenomenal. The driver gave me his personal cellphone. Every night, he sent me text updates and me an update on what the ETA was and where he was. He even went so far as he'd send me pictures of all the cool cars he was picking up on his way. They were phenomenal. This is the first car I've ever purchased online. Buying a car you had never seen or driven was a really crazy experience. And doing it all on top of the whole COVID. But shipping it was a truly wonderful experience with Sherpa. The car showed up flawlessly and clean and they had plastic on all the high-touch areas. I would highly encourage to use their services.

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    Customer ServiceTechSales & MarketingPunctuality & Speed

    Reviewed June 11, 2020

    I looked at all the different ads and what Sherpa offered. I was always able to get ahold of somebody over and over again without trying to get an answering machine. There were many other companies that just wouldn’t answer or so busy that they’d say to call back and then they won’t which was one of the biggest problems I had. When I signed the contract with Sherpa, they stayed right up on it the whole time, which I was very pleased with. They let me know what was going on. We couldn’t get a shipper at first, and then we talked about what we could do to speed up a shipper. Then it was an enclosed trailer that ended up shipping our vehicle, so that was great on our part.

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    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport, Harold! We know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. Consistent, clear communication and honesty are the foundation of our philosophy. That's why we promise to always answer your calls or call you back as soon as one of our representatives are able to. Thanks for taking the time to leave us this great review!

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    Reviewed June 10, 2020

    I shipped a Porsche 914 and Sherpa made it really easy. I had done a Google search and Sherpa has good reviews so I picked the company. And they were great. I live in Missouri but the car was in Maryland and I was shipping it to a place in Illinois to have some work done on it. Sherpa picked it up like they were supposed to, in Maryland, and dropped it off in Illinois with Porsche shop where I was gonna have some work done.

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    Response from Sherpa Auto Transport

    Thanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing backed by our Price Lock Promise, and a thoroughly vetted carrier. We hope to help you again in the future!

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    PriceStaff

    Reviewed June 10, 2020

    This is the second time I've used Sherpa and they were very professional every step of the way. The quote they provided was very competitive. The cost was worth the quality we received. The delivery experience was also professional and positive. The transport took about four days and the condition of the vehicle was as expected.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 9, 2020

    I shipped a 1993 Nissan Skyline about 700 miles through Sherpa after checking three other companies. I've shipped cars before and other companies typically change their price. Sherpa guaranteed their price and so I went with them. Their quote was reasonable too and they were the cheapest among the companies I looked at. Their rep was easy to deal with as well. In the end, there was a $100 adjustment to the final price because I had a special circumstance. I didn’t have anybody present for me at the vehicle processing center so I had to do a power of attorney.

    Regardless, the delivery process was easy. The driver called me up when he was ready. His truck was too big for a residential area so I met him in an open area. He down-loaded my car and waited until I inspected it. He didn't rush me. The vehicle was in the condition I shipped it in. Overall, I got good quality service from Sherpa.

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    Customer ServicePunctuality & SpeedStaffHonesty & Transparency

    Reviewed June 4, 2020

    Highly recommended. I tried with another company and it went South very fast. That company wasn't very informative. When I called Sherpa they were very upfront and honest. I had my vehicle delivered in 4 days which was awesome. The last company couldn't find a driver for 2 weeks. Sherpa found one in 2 days. Highly recommended.

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    Response from Sherpa Auto Transport

    We are sorry that you had a bad experience previously, Khoi. We know all too well how disheartening it can be when your chosen broker doesn't follow through on their promise to find you a carrier. Our owner had this difficulty when shipping his car and is the exact reason is why Sherpa was founded. We're committed to doing things differently by communicating frequently and honestly with our customers throughout the process. It can be hard to trust another company after having such a negative experience and it means a lot to us that you chose to work with us. It was our pleasure to assist you and we hope we have the chance to impress you again in the future.

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    Customer ServiceTechPriceStaffRates

    Reviewed June 3, 2020

    I used Sherpa last summer when we moved. I had a contract in place with another company that I found online and it was lower priced but the pick-up date came and went two times, and they never performed. I found Sherpa and I liked that they had the guarantee where it says they'll pay more to make it happen. So, I got the contract with them and they performed great and did everything they said. It was a good experience.

    We bought a car out-of-state, and I called them straight away because they were so great to deal with. Every other place I called left voicemails and you can't get ahold of people. You have this idea that your car is gonna get taken off on a trailer and you're not gonna have any communication with them. It's sketchy but you don’t feel that way with Sherpa. When you call them, they answer. It's the same person and it's very professional. This last time, the guy even told me they kicked in a couple of hundred bucks to make sure it got picked up on the right day. They sweeten the pot for the driver to make it happen. People should know that it's not guaranteed with most drivers that you're gonna get a timeframe or a price. I shipped three cars and Sherpa held to their pricing and timeframe all those times.

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    Response from Sherpa Auto Transport

    Susan, thank you for choosing Sherpa Auto Transport for a second time! We love helping all our customers, but it's always a special treat to assist a repeat customer.

    The situation you describe in your review - a customer is told that their vehicle can ship for far lower than the market demands - is exactly what Sherpa is committed to not doing. We promise to always be upfront about how our pricing is calculated. That’s why we’re committed to making sure your car gets delivered for the price we quoted, and our Price Lock Promise ensures we'll dig into our own pockets to make that happen.

    Thanks for taking the time to leave us this great review! We look forward to

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    Customer ServicePunctuality & SpeedRates

    Reviewed June 2, 2020

    We looked Sherpa up online, looked up the ratings, and decided to go with them. We called and then we ordered the move. Then they called us to let us know when they were gonna pick the vehicle up and drop it off. However, the pick up was way later than they said. They were supposed to be there in the morning but didn’t get there until late that night. My son was waiting, but it was fine. They picked the vehicle up and got it here when they said they were gonna get it here, which was awesome. I would use them again and I would recommend them.

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    Customer ServicePriceStaffRates

    Reviewed June 1, 2020

    Our Experience with Sherpa Auto Transport was highly successful. They reached out to us in advance by phone and text to give us an approximate time of both pick up and delivery. The driver was highly professional, polite and trustworthy. I would highly recommend this company. Our Ford Raptor was transported across the US from Florida to California without incident. Very happy customer. Price was competitive.

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    Response from Sherpa Auto Transport

    Thanks for the great review, Shelly! We appreciate you taking the time to let us know about your experience. Responsiveness and honesty are the core principles that guide our business and it’s great to hear that you found us communicative and reliable. It's great to hear that you had a great experience working with this carrier. We will be sure to add this to their file as we consider them for future transports. Thank you!

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    Punctuality & SpeedStaff

    Reviewed June 1, 2020

    Excellent customer support. Pick up was prompt and delivery was ahead of schedule. Excellent value for a cross country transport that only took 5 days travel and the entire experience took less than 2 weeks.

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    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport, Doug! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process. Thanks again!

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    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed June 1, 2020

    We used Sherpa Auto Transport last August to transport my daughter's car to college and I had done the extensive research back then. When it came time for bringing her car back, we weren't planning on using them because we were gonna drive it back ourselves. We were also hesitant to hire them again because our last experience with them was bad. Sherpa is a broker and the other company that they hired was not good, neither was the driver. I complained to them about it and they gave us a credit for it.

    But with the pandemic, we had to ship the car back and we needed to do something quickly. So, I went back to Sherpa because I felt that was a good option. I knew them and they had the best results when I researched them. When I called them, I reminded them of our last experience and they said that it was all noted there. They said that we would not have that driver ever again and that they didn't use his company anymore. They also said that they put us on the priority, a higher rated driver only list.

    This time, the driver that they used was excellent, kept us informed all the way, and did exactly as he said he was going to do. When the car arrived, it was dirty. It was an open carrier, so it was expected. But Sherpa provides a free carwash. We didn't get it because of the pandemic but they said that we could get a carwash and it would be on them. They told us to just submit the receipt and they'd send us the money back. Other than that, our experience with Sherpa per se has always been a positive one. Their reps were very helpful and very courteous.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed May 31, 2020

    Sherpa's price doesn't fluctuate based on the eventual commission given to the driver. You pay a flat fee up front, they take it, and you're done with it. It was a lot easier to go with them. Plus, they have higher reviews. The first guy I talked to would've been in direct contact with the dispatchers. He was quite good at going over what the commission process was like and getting it started.

    After that, I spoke with the driver and he was very willing to kinda meet our schedule and our availability. He was a really friendly guy too. In the middle of the shipment, there wasn't a lot of communication, but we weren't really asking any questions. There were a few emails, but they were the meet-your-driver kind of informational things. The day before he arrived at the destination, he sent a text that said that he was gonna be here tomorrow at 3:00. We shipped the vehicle from Denver to Tampa, and it took them roughly four days, which was a very reasonable time.

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    Response from Sherpa Auto Transport

    We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent and courteous communication, and a trusted network of carriers. Based on your review of your experience you experienced all of these things first hand when we worked together! Thank you for choosing Sherpa Auto Transport, James! We look forward to assisting you again in the future.

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    Punctuality & Speed

    Reviewed May 29, 2020

    This is the first time I’ve ever used a transport service and I had no idea how the whole business worked. So, I went on the internet and tried to get a company that had many reviews, which was the big thing because you have a lot of fly-by-night companies. It seemed like Sherpa does a lot of volume of work. So, I felt comfortable with that many people using them and having a very small amount of complaints. They got a large amount of go-to people that did the work which made me go with them. Getting everything started with Sherpa was very quick, precise and easy. Then, at the end of the day, it worked out great because everything as they said was good. They delivered and I’d use them again.

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    PriceRatesHonesty & Transparency

    Reviewed May 28, 2020

    Cheap prices and great service. Also the price is locked in which is important because other companies will lie on the quote and request more money upon delivery and if you don’t pay they’ll charge you storage fees anyway. I’m definitely using this company again.

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    Response from Sherpa Auto Transport

    Thank you for the review, Kaden. Nothing makes us happier than hearing that we're the best as we strive to provide an easy and stress-free experience for all our customers.

    The situation you describe in your review - a customer is told that a car can ship for far lower than the market demands only to be forced to pay more at delivery - is exactly what Sherpa is committed to not doing. We promise to always be upfront about how our pricing is calculated. That’s why we’re committed to making sure your car gets delivered for the price we quoted, even if we have to dig into our own pockets to make that happen.

    We look forward to hearing from you next time you need to ship a car!

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    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed May 28, 2020

    I had taken the Camry from Wisconsin to Florida. And then, when the Coronavirus appeared, I did not want to drive from Florida back to Wisconsin. I wanted to have my car transported. I looked online and saw the services with the best ratings and Sherpa was among them. I looked at four companies. I have several friends who went with other companies that they had gone with before. But for some reason, I felt comfortable with Sherpa, and the transport I received certainly indicated that I was wise in going with them. It was professionally done. I would do it again.

    The quote was right in there with the other quotes. I wasn't looking for the lowest price and it wasn't, but it was certainly within a good price range and the service was excellent. It was straightforward and the interaction with customer service was also excellent. When I called, I received a callback very quickly. I was very pleased. I was told that the car would be in Wisconsin within three days. I came back to Wisconsin in a private plane with friends and arrived in the afternoon. I then received a call early evening and the car was here. I was the first one off the truck and the car was in wonderful shape. The gentleman did not speak English very well, but we communicated nicely.

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    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport, Sally! We know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your vehicle.

    When you work with Sherpa we promise that you will always be kept up-to-date throughout the transport process. We want all our customers to feel not just comfortable with choosing Sherpa, but knowledgable about how the process works. That's why our representatives are committed to staying in touch and answering any questions that may arise.

    Thanks again for choosing Sherpa! We look forward to helping you again in the future.

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    Staff

    Reviewed May 27, 2020

    They were very professional and helpful throughout the entire process. The driver was also very professional and left me know what was happening all the time once he was in my area.

    Thank you all very much.

    Gilbert **

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 27, 2020

    Great experience with Sherpa. They found a driver in 2 hours for my transport while other company kept me waiting 5 days and still no driver. The driver from Vita transport was super nice and responsible. His dispatcher kept in constant communication.

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    Sales & MarketingStaffTransparency

    Reviewed May 26, 2020

    Car hauling from FL to MD. Sherpa delivered on all the things they stated in their advertising, car was delivered in a timely manner, they communicated with me through the whole shipping process, the driver did a great job in keeping me updated on pickup and delivery times, I have shipped a few other times. I have to say this was my best experience.

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    Customer ServiceStaff

    Reviewed May 26, 2020

    We were very pleased with the move by Sherpa of our car. We had a large time period in which we could move it and they took the time to help us find the most economical time. They carefully explained exactly what would take place and what we had to do. They followed this up with very carefully written emails. The driver that picked up and delivered our car was most cordial. We highly recommend Sherpa to anyone looking to transport a car.

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    Response from Sherpa Auto Transport

    William, we're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review.

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    Customer ServicePriceStaffRatesCommunicationValue

    Reviewed May 26, 2020

    We've moved around a few times and I've got like five cars. Every time we go somewhere, I gotta ship them. Also, my hobby is cars and I ship classics now and then. I shipped three cars with another carrier and two of them came in scratched up and there was no communication. I was supposed to have at least a day before they got here. They called me an hour ahead, on a Sunday, and said we gotta have cash. It was a battle the whole day and that was just when they got here. They couldn't coordinate when they were gonna pick it up.

    I've shipped a lot of cars and Sherpa is probably the best company I've ever worked with. Normally it's a battle but with these guys, it was a pleasure. They're probably a little bit higher than others but it's worth the money. They set the price they promise it and then they stand by it. They pick their drivers and they've done a great job. Communication is probably the best part and they were right on it all the time. As soon as you set it up, they keep in touch and they let you know the status of what's going on and when. The follow-up was awesome and the professionalism was pleasantly surprising.

    Also, I told them we live in a hard place to get to for a big truck and I said I would meet them somewhere. But they said they would bring it right to my house and they did. They trailered it on a smaller trailer and brought it right up to the house. It couldn't get any better. They did an excellent job and I intend on using them for everything. I have another car to ship and I'm gonna use them again in another week or two.

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    PriceStaffRates

    Reviewed May 24, 2020

    Excellent service by Sherpa and their driver for Tim’s Transport... James! He was wonderful, on time and made the process simple and easy! Highly recommend them and the price was great imo. Would definitely use them again!!!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 19, 2020

    Arranging a transport with Sherpa was very simple. They followed up quickly, gave me a quote right away, and found someone within 24 hours. Once Sherpa found me the driver, then it was all about the driver communicating with me, and Roland, the driver, was really good. The process started on a Wednesday and I got my car on Saturday, which I thought was pretty normal, and the transport from state to state wasn't too complicated.

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    Customer ServiceStaff

    Reviewed May 18, 2020

    I found Sherpa after being unhappy with Another shipping company, I had spoken with. From the moment I began with Sherpa customer service to the end point of delivery. I could not have been happier. The driver was very considerate, kept me up-to-date, and even gave me tips for living in my new community. Highly recommend.

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    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport, Sharon! We are sorry that you had a bad experience previously. We know all too well what it's like when a broker promises they can transport your vehicle and then lets you down. This exact thing happened to our founder and is why Sherpa Auto Transport was born. We founded Sherpa with the promise to disrupt the industry standards by providing excellent customer service, offering transparent pricing backed by our Price Lock Promise, and only working with thoroughly vetted carriers. It can be hard to trust another company after having such a negative experience and it means a lot to us that you chose to work with us. It was our pleasure to assist you and we hope we have the chance to impress you again in the future.

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    PriceStaff

    Reviewed May 17, 2020

    I lost my job, so I had to move back home and needed a transport service. I Googled and it said that Sherpa is good so I chose them but they were a little bit expensive compared to others. All was good with Sherpa, with their reps and the timeframe they provided, and there were no issues.

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    Customer ServicePriceStaffRates

    Reviewed May 16, 2020

    There was a website that took me to the top five rated transport services and it kinda gave their pros and cons, the things that they’re really good at. I determined that Sherpa was gonna be what best suited our needs based on the fact that they could give a pretty precise window of pick-up versus some of the other companies. I called a couple of other people as well and we got quotes. I don’t think Sherpa Auto Transport had the lowest price but we were most comfortable with them and they were very reasonable in terms of price.

    We were going from Atlanta to New Jersey. One thing that I appreciated about Sherpa was that you give them your dates, they tell you if that window works, and you pay them so much upfront as soon as your driver is assigned and the rest goes to the driver. But they have a policy where if they can’t get a driver assigned, and you’re kind of in the middle or near the end of your window, they will take what you’re supposed to pay to them and start pushing that towards the driver side to incentivize somebody to want to take the route, which ended up happening to us.

    The timing with the original driver who was going to take our shipment wasn’t gonna work for us. They called and said the driver could be there in an hour, which would leave us little time to prepare. Sherpa shifted some of the money and we were able to get a driver who could pick us up and work with us on the time and it was great.

    Leading right up to the process, Sherpa was in touch with me via e-mail and phone, trying to get us taken care of. And then once the driver was assigned, the driver reached out directly and we had direct communication the entire time. The driver said they would call the morning it was supposed to be delivered so we could figure out the exact times and delivery method and that was exactly what happened. The driver came right when he said he was gonna come, met me right where he said he was gonna meet me, and they were able to drop off the car. It really worked out.

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    Staff

    Reviewed May 13, 2020

    Sherpa provided excellent service in transporting our car from Mariana, Fl to Bayonne, NJ. The transport was handled agreed upon. The driver, from Blue Auto Transport was very professional and took very good care of our car during the transport.

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    Price

    Reviewed May 13, 2020

    We shipped two vehicles from Florida to California. Everything went very smoothly. Sherpa was upfront about costs and their policies and kept in touch with us frequently. The auto transport company communicated very well with us when and where they would pick up the car and deliver it on the other end. We received the car in the same condition as when we dropped it off.

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    Response from Sherpa Auto Transport

    Thank you for taking the time to leave a review, Martha! Nothing makes us happier than reading that you found your transport experience to be smooth! Our goal with every customer we assist is to provide a stress-free and easy auto shipping experience.

    Consistent, clear communication and honesty are the foundation of our philosophy along with our commitment to provide transparent pricing backed by our Price Lock Promise.

    Thanks again for choosing Sherpa Auto Transport. We look forward to helping you again in the future!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed May 12, 2020

    SHERPA provided magnificent Service from stem to stern! The call and initial setup was quick, not time consuming at all. The price was competitive. They honored their pickup/delivery timeframe, matter fact they actually delivered the car 2 days earlier! There was no damage and all involved were the utmost professional-lists! I will always use them for all my vehicle transportation needs!

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    PricePunctuality & SpeedStaff

    Reviewed May 9, 2020

    From person delivering timely competitive quote to Alex informing me of status, I was impressed. Then Romano, the driver. He carefully placed the RX Lexus in the transporter and 46 hrs later it arrived in upstate NY. A totally professional organization. Thank You and well done.

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    StaffHonesty & Transparency

    Reviewed May 2, 2020

    We needed to transport a car from NY to Florida. The company was honest, reliable and very professional! Our car arrived earlier than expected and in the same condition it left NY in. I would recommend this company for your transport needs.

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    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport, Cristin! We couldn't wish for a better review of our services. We strive to provide the best vehicle shipping experience in the industry by consistently offering top-notch customer service, transparent pricing backed by our Price Lock Promise, and thoroughly vetting potential carriers to ensure the best fit. Thank you for taking the time to leave this great review! We look forward to serving you, or any people you send our way, in the future!

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    PriceRefunds & PayoutsStaff

    Reviewed April 30, 2020

    Excellent timing of pick up and delivery - it suited my situation perfectly - as well as that money back (Visa gift card worth $100) I got was sweet reward since I moved to a different state! Thank you guys! I only remember one member who helped me and his name was Chris (from Chandler AZ)!

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    PriceStaffRates

    Reviewed April 30, 2020

    I moved from Tennessee to San Jose, California and using Sherpa was smooth and excellent. It was the same price they mentioned in the beginning and that it was the same throughout. The person who helped me register was responsive and was helpful. My vehicle was delivered on time.

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    Reviewed April 27, 2020

    Everything went well! Happy to have our cars now in the same good condition they were picked up in. Chip and Victor were great, and we were a happy they made it safely across country to Florida and escaped the severe storms in the South. We would recommend you guys again.

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    Staff

    Reviewed April 27, 2020

    The first company I went through for the shipment of my Jeep Wrangler had my deposit for a month but never shipped my vehicle. They were doing it too cheaply and couldn't find any driver to haul my vehicle. I went with Sherpa and they got us through the move. The delivery was perfect and their driver brought my vehicle right where I wanted them to.

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    PriceStaffRates

    Reviewed April 26, 2020

    We had to get my daughter's VW Jetta back here to our house from college 'cause of the COVID thing. The rep from Sherpa was excellent. We had done transports before and she was so good at explaining everything very carefully. It was the best one I ever had. The quote was a little hard than I wanted, but they gave me a rebate for student and military, so that helped. They also gave us a price guarantee. It was 2,000 miles from San Diego to Illinois and the whole transport was a five-day thing. They brought it to the neighborhood and my husband went out to get it. It was easy. It took him 30 seconds to go out there and get it. The courier driver was nice and the car was in perfect condition. I'm planning to use them again in August.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 25, 2020

    Sherpa told me the guarantees and if there was a difference in price, they would take care of it, which kinda made up my mind to go with them. I talked to different people because it took me a while to finally get things taken care of, but not because of Sherpa. It was on my part. However, when I called a week or so later, everybody was on the same page somehow and picked up where the other person left off. I guess they were taking good notes. Also, the time frame they gave was perfect and I got the vehicle in with no problems.

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    Sales & MarketingPriceStaffRatesTransparency

    Reviewed April 24, 2020

    I started with this company for my move and I had a really bad experience with them. They did a bait-and-switch on the price. I then went to Sherpa and the person who gave me my quote was awesome. Their driver gave me updates and met me where they said we had to meet. The transaction was flawless and it took them only two days to go from Texas to my location in Modesto, California which was astonishing. They had two drivers and they just kept going. I was really happy with my experience with Sherpa. I would definitely go with them again.

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    Customer ServicePriceStaffRates

    Reviewed April 23, 2020

    When one of my sons moved from Chicago to California, we shipped his car and used Sherpa based on the ratings online. I had to change my mind about three different times, but their reps were so calm and made me feel that it was okay. The interactions were very positive and I can’t say enough about them. Moreover, the quote was right on. The driver called my son and they met where they were supposed to meet. The transport took a lot less time than I thought. We were told that it would be available on Friday, but it came before the date on a Wednesday.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 22, 2020

    I already hired another company and they said that they would have my car shipped by a certain date. The date had come and gone, and then they said that within 24 hours, they would get my car shipped. And so, that came and went. I looked for other ones then I found Sherpa and another company. I called one other place and that was nice too. They were in one of the top things, but I didn't feel like they were gonna produce what we needed. Then I called Sherpa and they got me a transport really quickly. They actually delivered my car the day that the original company was supposed to deliver it so I was very pleased.

    Here's the thing, these places wait for someone to pick up your vehicle. My vehicle wasn't getting a pickup. A trucker wasn't looking to pick my vehicle up. This particular trucking company had someone cancel. The driver decided to pick mine up because someone canceled and he wanted to have a full load. I thought they were very good, friendly, and I just felt comfortable with them. The people were excellent in explaining things, offered me $100 for rebates, and made things really simple.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Natazche, we are sorry that you had a bad experience previously. We know all too well what it's like when a company promises they can transport your vehicle for a low amount and then never delivers. This exact thing happened to our founder and is why Sherpa Auto Transport was born. We promise to disrupt the industry standards by providing excellent customer service, offering transparent pricing backed by our Price Lock Promise, and only working with thoroughly vetted carriers. It can be hard to trust another company after having such a negative experience and it means a lot to us that you chose to work with us. It was our pleasure to assist you and we hope we have the chance to impress you again in the future.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed April 20, 2020

    I have a ’66 Cadillac so I had a classic car that I was shipping and normally ship enclosed. I just went online and looked up as many different websites to ship when I do it. I ship at least one car a year for the past five years, and I had seen Sherpa's reviews for a while. I’ve also seen their ads for a while that’s why I went with them. I always read customer reviews and they had great ones.

    They were fast. I was trying to get out of L.A. to get my car shipped to Ohio. The dispatcher, the gentleman who definitely seemed a bit younger than me, was super helpful. He never left me on my own. If I couldn’t get in contact with the driver by myself, they were there to follow up and then the driver would immediately call me back. The drivers had good communication as well so the drivers that they work with were pretty good. There was a delay, but that was obviously because of the beginning of this outbreak, but Sherpa and the people that they hired who did the transport also did great. I had a great overall experience. I'm really satisfied.

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    Response from Sherpa Auto Transport

    Seth, thank you for taking the time to write this great review! We never want our customers to feel as if they are on their own as they ship their vehicle. Sherpa Auto Transport was founded to make the auto transport process easy and stress-free. It's great to hear that you felt supported during your shipment.

    We thoroughly vet the carriers we work with and will be sure to note your positive experience to this carrier’s file as we consider them for future transports.

    Thank you for choosing Sherpa Auto Transport. We look forward to working with you again!

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed April 20, 2020

    Transport BMW from New Mexico to Cape Cod. Sherpa was quick to respond and thorough with their explanations. Vehicle was picked up and delivered as expected. The driver was courteous, professional, and delivered the car to our home. Very pleased with the expediency and quality of the service.

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    Customer ServicePriceStaffRates

    Reviewed April 19, 2020

    I bought a car in Ohio and I had it shipped using Sherpa. I looked at the ratings and they were the first that called me back and said that they could ship the car to Virginia. And it was the time I wanted to do it. Everything was perfect with the quote. It was for an open carrier, but they boarded it on a closed carrier and I was really impressed. The delivery was just like I was told it would be. The driver called me on a Saturday and told me he’d be delivering it Sunday, around 1:00 and that he was leaving Sunday morning. And he did what he said he was gonna do.

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    Response from Sherpa Auto Transport

    Thanks for the great review, Alvin! We appreciate you taking the time to share your experience. You experienced what sets Sherpa apart from the rest - our transparent pricing backed by our Price Lock Promise, clear communication, and thorough vetting process to get you the best carrier.

    Thank you for choosing Sherpa Auto Transport! We look forward to assisting you again in the future!

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    Customer ServiceStaffRates

    Reviewed April 15, 2020

    Sherpa had good ratings. I called around and it was the friendliness of the staff that made me choose them. They transported the vehicle from Kansas to Florida and that was about a 24-hour drive. I was satisfied. I got the car and they were on time.

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    Customer ServiceStaff

    Reviewed April 14, 2020

    Sherpa is a good mover. Their customer service is pretty good too. They follow up and when I have a question, they answer right away. I like the service and especially the driver. He knew that I relocated from California to Wisconsin, which was totally different. When he delivered the car, he said, "Take very good care of yourself here." That was very thoughtful.

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    Customer ServicePricePunctuality & SpeedOnline & AppStaff

    Reviewed April 11, 2020

    I had to move my BMW SUV to California because I got a new job over there. I called another place and I read reviews on the websites. I decided to pick the one that had the least negative reviews. The quotes vary depending on when you call and whom they call to get the trucking company. The first time I called Sherpa, the quote was 1,250, and then I called them again a few weeks later, it was 1,150. I guess it goes by availability and demand for this type of service so I thought it was competitive. I was pleased with the customer service as well. I had to send them emails and then they would call me back. When I called up to see where my car was, the customer service was able to contact the trucking company to give me information about where my car was so it was really good. That was like almost immediate feedback and follow-up on their behalf. I’d give them an A-plus for that because I did not have to chase them.

    The car was dirty upon arrival. The driver told me he had to go through some snowstorm in Wyoming. I took the car to the carwash and it was perfect afterward. With 2,000 miles on an open carrier going through most of the United States, I wasn’t disappointed. Maybe I would like it to be a little cleaner, but I understand the dynamics, so I was okay. Overall, I had a positive experience.

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    Response from Sherpa Auto Transport

    Jacob, thank you for taking the time to leave a review! By using market-based data to determine our pricing, we are able to get our customers the best quotes possible for their shipment. In addition to our transparent pricing, we are also proud of the top-notch customer service we provide throughout the transport. The Sherpa representatives promise to be there every step of the way to answer any questions or concerns you might have, which you experienced first hand when we worked together.

    Just as if you had driven your SUV to California yourself, it is common for vehicles to get dusty during transit. Our Clean Car Guarantee allows our customers to get a free car wash upon delivery. We sincerely hope that you will take advantage of this program! If you have any questions regarding redemption please reach out so that we can be of assistance.

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    Customer ServicePriceStaffRates

    Reviewed April 10, 2020

    I went through a lot of auto moving companies online trying to verify and make sure that they were affiliated with the Better Business Bureau. I found some. I had a lot of emails and phone calls for a long time after I made my selection. My selection was not based on price, but I based it on the fact that the company was very qualified to do the move for me. It was a big deal because it was a special car to me. I opted to go with Sherpa.

    The fact that Sherpa paid to be with ConsumerAffairs was part of the selling for me. I had one gentleman who said, "We don't need them." They didn't need the rating. I told him that just for his attitude, I was not gonna choose their company and thanked him for his time. It was a simple yes or no question on whether they were rated. He didn't need to bash them.

    Sherpa did a great job. They sent videos of the car as did I before it left my home. They came right to my house, picked up the car in my neighborhood, and shipped it all the way to Oregon from Indiana. Everything was on time and the car was in great shape. My 23-year old son was very impressed with the whole process and he took care of it there on that end. I would recommend Sherpa if I were asked. It was about $300 more than some of the other ones. But a lot of times, companies just call drivers and I just didn't want anybody. I wanted somebody that consistently transported with the company.

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    Customer Service

    Reviewed April 9, 2020

    I requested transport of my Prius from Tennessee to Colorado. The vehicle arrived in 2 days and the process was fairly straightforward. The company that Sherpa used to transport my car kept in communication with me so that I knew exactly what to expect. I was so relieved that this process went so smoothly!

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    Response from Sherpa Auto Transport

    Holly, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing backed by our Price Lock Promise, and a thoroughly vetted carrier.

    It’s wonderful to hear that the carrier you worked with was also great at keeping in touch. We will be sure to add this to their file as we consider them for future transports. Thank you!

    Verified purchase
    Staff

    Reviewed April 9, 2020

    Found Sherpa to be very professional and within my budget to ship my car door to door from Naples, FL to MA. Professional people in all aspects of the transfer. The driver of the transport company was on time and kept in constant contact with me as my car made it home. Sherpa even offered a free carwash and a rebate upon completion of the shipment. Will use them again!!

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    Response from Sherpa Auto Transport

    Thanks for the great review. Allen! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards.

    Thank you for choosing Sherpa Auto Transport. We look forward to helping you again in the future!

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    Customer ServicePriceStaffRates

    Reviewed April 9, 2020

    I had to go take care of somebody up north so I shipped my SUV. I chose Sherpa since it was part of the top five in the reviews. I liked Sherpa’s customer service people on the phone. They were very helpful, answered my questions, and I liked their price-lock guarantee. The car was dirty when it arrived but they gave us a car wash certificate.

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    Customer ServicePriceStaffTransparency

    Reviewed April 8, 2020

    I was very apprehensive as I had never shipped a car before. The process and associated costs were thoroughly explained. I got excellent feedback every time I called to check for updates. The process worked exactly as described. That included the fact a third party actually oversaw the pick up of the car.

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    Response from Sherpa Auto Transport

    Thank you for choosing Sherpa Auto Transport, Wayne! We understand that shipping a vehicle for the first time can feel daunting. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. It's great to hear that you felt this way when we worked together to ship your vehicle.

    Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!

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    Customer ServiceStaff

    Reviewed April 8, 2020

    Driver was VERY cautious to ensure no damage to any of the autos he had on board. Very good communication with the driver as he provided his cell number.

    Was at the pickup point on time and ready to unload.

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    Punctuality & Speed

    Reviewed April 7, 2020

    I had a Dodge Ram 1500 transported from PA to IA. I was very impressed with the way they walked me through everything since this was my first time having anything shipped. They gave me a 3 day window to pick up the truck and said it would be there 2-3 days later. They hit that mark and the truck arrived in great shape. I would use them again if I needed to have a vehicle shipped.

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    Contract & TermsStaff

    Reviewed April 7, 2020

    Sherpa Auto Transport was wonderful to work with. I had several issues come up while I was trying to make my arrangements. Sherpa staff was so easy to work with. The driver that moved the vehicle was wonderful as well. He was able to get the vehicle to its destination. At the perfect time!

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    Response from Sherpa Auto Transport

    Heather, we know it can be challenging to coordinate auto transport. That's why we're committed to guiding our customers through every step of the process to make the shipment as easy as possible. It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing, and a thoroughly vetted carrier. We hope to help you again in the future!

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    Punctuality & SpeedStaff

    Reviewed April 7, 2020

    Sherpa driver was very professional, prompt, courteous, and communicated with me every step of the way. My vehicle arrived clean and safe at my destination. Highly recommend this company/service to anyone looking for a reliable cross country vehicle transport option.

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    Customer ServiceCoveragePriceStaffTimeliness

    Reviewed April 3, 2020

    I was very pleased. Man was very courteous, I asked for uncovered so it would be cheaper and I got a covered one. He let me know the day before about what time he would be there the next day and the next day he called for the exact time I was to meet him. Again very courteous and made sure that I was very happy. Thank you so much, Brenda

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    Response from Sherpa Auto Transport

    Brenda, thanks for taking the time to leave a review! We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent and courteous communication, and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!

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    PricePunctuality & SpeedStaffRates

    Reviewed March 27, 2020

    Out of the 4 companies I researched to transport my Land Rover from Arizona to New York, Sherpa was the only one which was completely upfront with pricing including how much they were being paid. They are not the actual transport company but the broker. That really impressed me. The quote they gave was in line with all other companies. Also, the driver Sherpa got communicated with me. However, their crew delivered the car early and I wasn't ready for it. That kinda inconvenienced me. Still, things could have been completely worse. It was a seamless experience with Sherpa.

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    Sales & MarketingPriceStaffTransparency

    Reviewed March 26, 2020

    Sherpa was fantastic and outstanding. There was a level of transparency with those guys. They were upfront. They communicated quite a bit. There was no bait-and-switch. What they charged me was the cost. There was no, “We're gonna need additional funding in order to move your vehicle.” I've moved quite a bit and this is easily the best vehicle transport I've had.

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    Response from Sherpa Auto Transport

    Ben, thanks for choosing Sherpa Auto Transport! We are passionate about providing a better auto moving experience, and this begins with transparent pricing. That’s why we’re proud to offer our Price Lock Promise. We were more than happy to utilize our Price Lock Promise to ensure that your car was delivered safely and at the price we quoted.

    We love hearing that we provided the best vehicle shipping experience you've had and look forward to the opportunity to assist you again in the future!

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    Customer ServicePriceStaffBillingRates

    Reviewed March 23, 2020

    I had a Hyundai four-door sedan shipped from Florida to New York through Sherpa. Everybody whom I spoke to there was very professional and courteous. They knew what they were talking about and they were very patient. When Sherpa was trying to locate a driver for me, they found two and the first one they gave was horrendous. They said they were gonna pick up my vehicle on a Wednesday and Wednesday came and went. The Thursday after, I called them and it took five times to call their lady. When she picked up, she was very nasty. That company was feeding me all types of BS. Sherpa was kind enough to reschedule the delivery with somebody else.

    The quote I got was cheaper than the final pricing. Also, their transport crew and I met up at the location we were supposed to me at. I was in a rush at the time 'cause I work overnight. Still, the driver was very professional and the lady who was calling all the shots with whom I was speaking to was extremely nice. In the end, I got the vehicle and the driver asked me to look over it to make sure there were no scratches for the bill of lading. The bill of lading was electronic, so he emailed it to me right away, which was awesome.

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    Customer ServiceStaff

    Reviewed March 22, 2020

    My parents gave us a vehicle and we had to ship it. I looked on Better Business Bureau and Sherpa didn't have complaints like some of the other companies. The driver they gave us was very personable and so sweet. He spent time talking with my parents and he took a picture with my parents next to the car. My parents called and said, "He's the nicest guy. You'll wanna talk to him forever," and it was true. When he delivered the vehicle he was great. He talked to me and he was not in a hurry. It was a fantastic experience.

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    Response from Sherpa Auto Transport

    Thanks for the great review, Kristen! It was our pleasure to help guide you through the process with clear and frequent communication and transparent pricing backed by our Price Lock Promise. We thoroughly vet the carriers we work with and will be sure to note your positive experience to this carrier’s file as we consider him for future transports. We hope to help you again in the future!

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    CoveragePriceStaffRates

    Reviewed March 21, 2020

    I reached out to a few other companies and I ended up going with Sherpa because they offered more coverage for a lower price than others and it was a price lock guarantee. Everything went great. The vehicle was delivered earlier than expected and everybody was super professional and easy to work with.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Nakoda, we appreciate you leaving this review about your experience. We know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review - an easy transport filled with excellent customer service, transparent pricing, and a thoroughly vetted carrier. Thank you for choosing Sherpa Auto Transport!

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    Punctuality & SpeedStaffBilling

    Reviewed March 20, 2020

    The Sherpa rep explained their business, and what they’re gonna do. Before talking to them, I read some comments about this company and they were very positive. I made the decision very quickly. Since I have an old car it had some scratches but I got additional scratches. The person who took my car from them didn’t check it. And after that, it was too late to apply. But other than that they came on time, check on time, took car, they brought it here with simple payment. I would recommend them.

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    Customer ServicePricePunctuality & SpeedStaffTimeliness

    Reviewed March 18, 2020

    My daughter needed to bring her car to Florida for the Disney College Program. We were looking at Montway and I felt they were giving me the runaround. But Sherpa was number two on the list of the top five and I called them because I found Montway not being very accommodating. They couldn't guarantee that my daughter's car was gonna be there when I needed it there. And for them to pick it up, they wanted an extra $400. I also ended up looking at reviews and Montway got some nasty ones.

    Sherpa pretty much gave me the quote the first night I talked to them, but they kept the deliveries very close to the vest. We kept getting closer and closer to my date that I felt was the drop-dead date to pick up, but the guy was very reassuring. He kept saying not to worry and that they were working on it. He said that it takes them time to do things and that they haven't secured a driver yet, but we were not being left hanging. But he wasn't sarcastic, relaxed, or used any sort of condescending tone.

    Still, I was getting nervous because I wanted everything to happen the way it did. But the guy we dealt with was really good. His name was John from Christian Auto and he kept us in the loop the whole time as far as when his driver was gonna be picking up the vehicle on Thursday morning. He called us the night before saying that the driver was gonna be picking it up around 7:30 and he was 15 minutes early the next day. Then he put the car on, took his pictures, and left. My daughter and wife arrived on Saturday night and he was there at seven o'clock that Sunday morning. The car arrived dirty, but that was a by-product of the trip. No big deal. Everybody was happy and my wife and daughter did what they needed to do. I was very impressed and happy with Sherpa. They did what they had to do.

    In fact, I should've called them again. The Disney College Program was canceled due to the virus, so I'm leaving for Florida tomorrow to drive the car back myself and I really don't wanna drive it back myself. But all of this happened on Saturday and we had to make it happen because my daughter has to be physically off the property tomorrow. I would've liked to retain Sherpa, but I didn't think I had enough time to secure a driver and I didn't feel like spending 1,000 bucks either.

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    PricePunctuality & SpeedStaff

    Reviewed March 17, 2020

    My experience with Sherpa was perfect. I’ve shipped my car several different times 'cause I'm a travel nurse, and this was by far the best experience I've had. They picked it up a day early, which was great. And I don't know how this guy got it over the mountain so dang fast but he dropped it off on time. Not only that, I was also able to stay in contact with my driver. If I would text him, he would text me back pretty much within an hour. The cost was fine too. As long as I can get my car on time. It wasn't cheap but they got it to me and it wasn't filthy dirty.

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    Response from Sherpa Auto Transport

    Theresa, thank you for the great review! There's nothing better than hearing that your experience working with us was perfect! We know there are a lot of options available in the marketplace and we don't take for granted the trust you've placed in us to relocate your vehicle.

    We utilize a very thorough vetting process in order to find the best carriers to transport our customers' vehicles. It's great that you had an excellent experience with this carrier. We will certainly make note of it so that others can benefit from the same level of service you did.

    Thank you for choosing Sherpa Auto Transport. We appreciate you taking the time to leave a review!

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    Customer ServicePriceStaffRates

    Reviewed March 16, 2020

    I did an auto transport search online, and Sherpa came up. I used it them for my cross-country move. Normally, I’m not big into this, but their customer service was extremely positive to deal with in every aspect. The quote was what I expected, and the price didn’t deviate. The driver did a good job as well. Everything worked out perfectly.

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    Response from Sherpa Auto Transport

    Thank you for choosing Sherpa, Tom! We are passionate about providing a better auto moving experience, and this begins with transparent pricing and excellent customer service. That’s why we’re proud to offer our Price Lock Promise and top-notch customer care throughout the transport.

    Thank you for taking the time to share your Sherpa Auto Transport experience. We look forward to assisting you again in the future!

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    Customer ServiceTechPricePunctuality & SpeedRatesHonesty & Transparency

    Reviewed March 15, 2020

    I’m super impressed with Sherpa. I had contacted another auto transport carrier, and they were all enthusiastic at first. They said they could work with me then they pursued me about getting things lined up. When I finally committed to lining things up, I couldn’t get a hold of them anymore, absolutely disappeared off the face of the earth. It spooked me because I was on a limited time. I ended up having to leave the car with neighbors and a set of keys with them, hoping it was gonna get moved. I couldn’t get the carrier to commit to a time and out of desperation, I went online and started looking at the reviews of car carriers. Sherpa came up with a high rating, so I called them, and they were awesome. They were straightforward and honest.

    They were upfront with the costs and they told me everything right down the line. They were also willing to work with me on the timeline that would work for me. I asked them about my concerns of the car being just there and me not supervising it and they said it wasn't a problem as long as I had the paperwork with it. I booked the service and being a contractor, they had somebody else come out and get it. The guy lived in the area, stayed in contact with me and he was out to the other end of the country a day earlier than what they had estimated. They contacted me ahead of time too. I love the fact that they stayed in contact with me and were early. The car arrived in great shape and there weren’t any more additional costs either. It went really well.

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    Response from Sherpa Auto Transport

    Carla, thank you for choosing Sherpa Auto Transport! We know all too well how disheartening it can be when you can't get someone to call you back. Our owner had this difficulty when shipping his car and is the exact reason is why Sherpa was founded. That's why we promise to do things differently by communicating frequently and honestly with our customers throughout the process.

    We love hearing that you felt we fulfilled our promise of consistent, clear communication and honesty during your transport experience. It was our pleasure to help guide you through the process and we look forward to assisting you again in the future!

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    StaffHonesty & Transparency

    Reviewed March 14, 2020

    I googled, looked up the best car transportation companies, and found Sherpa. The rep who assisted me was very humble, very knowledgeable, and gave me all the information I needed. Also, there were no hidden fees, which I enjoyed, and there was no damage on the car when it was delivered. It was dirty, which is normal, but besides that, it was a very good experience.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing backed by our Price Lock Promise, clear communication and thorough carrier vetting process to get you the best carrier.

    We also proudly offer our Clean Car Guarantee which enables our customers to get a car wash - on us! - when their car is delivered. We hope that you will take advantage of this program. If you have any questions about how the redemption process works, please contact us so that we can assist you further!

    Customer ServicePriceStaffHonesty & Transparency

    Reviewed March 13, 2020

    Don't trust these people with your car! I've been telling them from day 1 that my car had a clutch problem, and that's why I wasn't driving it to my new home in another state. That's the reason it would need to be transported. So they give me a quote, and when I'm ready with the location to where they need to transport it, they tell me that they can't ship it. And yet, a regular tow truck driver moved it, towed it to my friend's house with no problem. These people are liars and have wasted my precious time. They even wasted more of my time when one of their incompetent employees said I would get a call back from their "distress team," and of course, they never bothered to call me back. They honestly couldn't care less. They are unprofessional and incompetent, and I'm glad they won't be touching my car. I can only imagine how that would've ended up, and they wouldn't have cared one bit in the end.

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    Response from Sherpa Auto Transport

    We're sorry that you did not have a good experience, Maggie. Our dispatch manager did attempt to contact you first thing the next day after you reached out to us, but we were unable to connect. While are disappointed we weren't' given the chance to explain and work towards a resolution, we understand your frustration. Because of the feedback you've shared, we've conducted training with our representatives to prevent this issue from happening again in the future. Thanks.

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    PriceStaff

    Reviewed March 11, 2020

    My daughter relocated to the San Francisco Bay Area and flew out there so we needed to send her car out. We went online and I had picked a different company, and then I researched and they had very bad reviews. Also, there were issues with them that people were being blackmailed when the delivery arrived, where the car would not be turned over unless they gave additional cash. My other daughter’s fiancé's parents moved to Florida and they used a different transport and it was a very negative experience. So, that was a heads up to really do some research. Sometimes, cheaper is not better. You want reputable.

    On the other hand, Sherpa had the Better Business Bureau recommendation and has been in business for a long time. Their customer representative was awesome. Victor was the driver. He was really good and so nice. My daughter actually broke her foot. Victor went out of his way to bring the car to her. The car arrived sooner than we expected. We had an excellent experience. Sherpa was awesome.

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    Response from Sherpa Auto Transport

    Mary, the situation you describe in your review - a customer is told that a car can ship for far lower than the market demands and then ends up negotiating with the carrier upon delivery - is exactly what Sherpa is committed to not doing. We promise to always be upfront about how our pricing is calculated. That’s why we’re proud to offer our Price Lock Promise, a commitment that your car will be delivered for the price we quoted, even if we have to dig into our own pockets to make that happen.

    It was great to hear that you had a great experience working with Victor. We will be sure to add this to his file as we consider him for future transports. Thank you!

    Wendy increased rating by 4 stars.
    Customer ServiceStaff
    After a positive interaction with Sherpa Auto Transport, Wendy increased their star rating on March 11, 2020.

    Updated review: March 11, 2020

    Sherpa called this morning and has taken care of the EZ pass lane violation. It was a quick response. Thank you to Sherpa.

    Original Review: March 10, 2020

    I hired and paid Sherpa to transport my vehicle from California to Massachusetts. The car was transported and delivered. But: I just received a Notice of Violation from New York City Thruway $$. The driver went through an E-Z lane without paying the toll, I called Sherpa who wants me to call New York Thruway. I called the New York Thruway who wants me to call Sherpa. I'm going in circles all at the lack of responsibility of Sherpa.

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    Response from Sherpa Auto Transport

    Wendy, thank you for taking the time to leave a review of your experience. We apologize for the confusion surrounding your EZ pass. Due to the nature of the automated toll road systems, if your device is left in your car as it is transported, you will incur toll fees as if you were driving the vehicle. We do our best to alert customers to take this step and are happy that we were able to resolve this issue for you.

    When you choose Sherpa Auto Transport, you're picking a company that is passionate about providing a better auto transport experience. From the first phone call to any post-delivery questions, Sherpa Auto Transport promises to be with you every step of the way.

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    Customer ServicePricePunctuality & SpeedStaffRatesFollow-Through

    Reviewed March 10, 2020

    I was going with another company but Sherpa made promises that they could pick up, deliver and do that. They then quoted a price that they thought was reasonable to get the vehicle moved, but they did not follow through. I contacted Sherpa and the gentleman I spoke to on the first time said that the number that was given to me was unrealistic for someone to pick it up. And so, he then quoted a price and guaranteed it, that if it was more or less then they would honor it, which they did. They saw that the vehicle was picked up within the timeframe. The driver was very nice and courteous, and he kept me informed. He got hit in a snowstorm down in Kansas City and he was ahead of time, but mother nature took care of that.

    And then they also picked up a car out in California three months later. I was concerned about having an enclosed trailer because of the weather, but that worked out well. They followed up with their carwash and their guarantee, and they were very responsive and true to what they said. The quote that they gave me was stronger than the other but it was accurate. Also, my son in Denver was buying a car out of Dallas or Houston, and he used Sherpa a month ago. His experience was similar to mine. Overall, this company has been very good.

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    Verified purchase

    Reviewed March 9, 2020

    The vehicle went perfectly. I’m having a little problem, however, with the door lock. It is like they tried to jam it with another key. But, other than that, the delivery came and everything was fine with it. Our interactions with them went very well, and the fellow accommodated us. The truck was too big to deliver it in front of the home, so we went to a nearby parking lot. It was about nine o’clock at night, and it all went very smoothly.

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    Contract & TermsStaffTransparency

    Reviewed March 8, 2020

    I needed two vehicles shipped across the country and I read some reviews from people. I went through and looked at a few different companies, and Sherpa Auto had the best customer satisfaction that I saw. That made me feel a little more comfortable. They were all good too. I didn’t have any issues with anybody. They delivered the cars on time and they were both fine. We had one little hiccup at the end though. The cars were supposed to be delivered to a residence, but because of the way the roads were, they couldn’t deliver to that residence.

    At the last minute, the cars were received by a family member because we weren’t there yet. I felt bad for my family member because they had to drive 15 minutes away to go get the cars and make arrangements. They were inconvenienced but that couldn’t have been prevented. Once we moved here, even I realized why Sherpa Auto had changed the plan. Other than that, my experience with them was good. They said they were gonna deliver them on a certain day and the driver was great. He kept us updated. He told us when he was gonna have the car there and the time frame, and he was accurate.

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    PriceStaffHonesty & Transparency

    Reviewed March 4, 2020

    My daughter needed her car shipped to where they moved in Tennessee. It was 3,000 miles or something and the way Sherpa handled the move was very good. The guy that I talked to seemed knowledgeable and honest. He shared with me that a lot of the industry challenges they have is pretty cutthroat. He also warned me about the upcharges and he told me they don’t do that, just flat fee and no more charges. I would tell my friends to go with Sherpa because everything went well.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thank you for taking the time to leave such a great review, Steve! We are passionate about providing a better auto moving experience, and this begins with transparent pricing. What you describe in our review is our Price Lock Promise. With our Price Lock Promise, you’ll never experience bait-and-switch pricing. We tell you the amount it will cost to ship your car and stick to it. That’s it. We look forward to hearing from you next time you need to ship a car!

    Verified purchase
    Customer ServiceStaff

    Reviewed March 3, 2020

    I sent about seven emails to the different transporters and Sherpa and a few others answered. With the way everyone presented themselves, I didn’t feel too positive with them. But Sherpa was okay so I stuck with them. I shipped my vehicle from St. Louis up to Wisconsin via Tomah, Fort McCoy. Every question I had or if there was something that changed, I got an email or a phone call back. The driver kept in touch with me. He told me when he picked it up, when he was gonna be in the area and if there were some delays. The delivery was perfect. They brought the vehicle almost to the doorstep of my house. If I had to do this again, I’m more likely gonna call them.

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    Customer ServiceStaff

    Reviewed March 2, 2020

    I was moving out to the LA area and I wanted to choose the most reliable. Sherpa seemed to do the trick and Taylor was the best representative to me. I liked how easily accessible they were. They would get back to me, and what they said was gonna happen as the process unfolded was exactly what happened. It was very safe and reliable, so I would definitely recommend it. It was a coast to coast move and they said it would probably be a week without a car, but the car got there the same night as I landed.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! Sherpa Auto Transport was founded to make the auto transport process easy. It's the greatest compliment to hear that you found our service to be accessible and reliable! We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent communication, and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed March 1, 2020

    We were moving and needed to have our car shipped. I saw a couple of shippers and both have really good reviews, but the prices at Sherpa were a little bit better, so I went with them and turned out to be great. They scheduled a pickup and our schedule had changed. So I needed to change the date, and they were accommodating and were easy to work with. I had a specific person I initiated with, but I ended up working with a couple of different people. But they were flexible about getting me a different carrier that could get the car when we needed it. And it did not change the price. The delivery depends on the driver. It was very fast and pretty simple. There's nothing that I think they could’ve done better. They did what I needed them to do and seemed to do it pretty efficiently.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 29, 2020

    Sherpa brokered a great vehicle transportation process for me in shipping my vehicle from Phoenix, AZ to Chapel Hill, NC. The pick up process was easy and delivery actually occurred two days early. They include a $100 rebate once your vehicle is delivered, along with a free car wash. Once they give you a quote, your price will not change. You just need to be flexible on pick up and delivery and have your vehicle ready to go - when they called me, the driver was in my area within 30 minutes. Delivery was ahead of schedule so again, flexibility on consumer's part is key. Overall, Very Satisfied.

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    PriceStaff

    Reviewed Feb. 29, 2020

    I needed to ship a new auto purchase across 600 miles. I looked at three shipping companies and then I went with Sherpa because of their online reviews and the value of what they were charging. The Sherpa rep I dealt with was very good and the transporter was great. The quote provided was very good too -- it was accurate. I was notified of pick up and the vehicle was delivered within a day to my house. It was as I thought it should be when it arrived. Overall, I was very pleased with them.

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    Staff

    Reviewed Feb. 27, 2020

    I recently purchased a car online from out of state. After completing the purchase, I had to find a transport company. As a consumer, it is quite difficult to differentiate brokers. The team at Sherpa was clear, upfront and helpful. They were able to fulfill their promise and secured transport from NC to MA in the timeframe they committed to. I was quite happy with their service and will recommend them to anyone looking to ship a vehicle.

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    Verified purchase
    Customer ServiceCoverageTechPriceStaff

    Reviewed Feb. 27, 2020

    Sherpa Auto Transport was nothing short of perfect. Shipping a vehicle from Massachusetts to New Mexico is no short run. From inception to completion. From pick up to delivery Sherpa Auto Transport and their contractor (I have to plug them) DK Express Inc and the driver Ivan were flawless. Vehicle arrived in three and a half days, I mean three and a half days!! Talk about customer service and in exactly the same condition it was shipped in. Granted I did have it in a covered car carrier, (Well worth the additional fee) but my point is not a hitch, like I said perfect. I would highly recommend Sherpa Auto Transportation, Ivan and DK Express Inc for their professional service.

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    Customer ServiceTechPriceRefunds & PayoutsStaffRates

    Reviewed Feb. 25, 2020

    I needed a transport service to get my small SUV to Florida. It was 1100 miles total transport. I got 50 calls and went with Sherpa because they were rated highly on the internet. There wasn't any negative feedback. When I spoke to the people on the phone, they seemed professional. They assured me everything would go smoothly. They were friendly and very polite. It was first time that I had a car transported to Florida, so I was leery about who was gonna show up, when they were gonna show up and if they were gonna show up. But they assured me everything would be all right. Afterwards, up until the final period when I was getting ready to leave that week before I was getting ready to fly out, nobody had called out to pick up the contract to transport. So, I was really worried. They increased the price for the transport company to get more bids in. It was money out of their pocket to pay for the extra money, the extra incentive.

    We have a townhouse development and the driver backed the tandem trailer back to our development 'cause he didn't wanna pull in head first. He was an amazing and very polite driver. The car was clean upon arrival and the quote was very accurate. They had a price guarantee. I was very pleased. When I head back north, I wanna call Sherpa back up.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport, Mark! We appreciate your patience as we worked to find you a vetted carrier to transport your vehicle safely to Florida. Just as you described in your review, we proudly offer our Price Lock Promise which means we tell you the amount it will cost to ship your car and stick to it. That’s it. We were more than happy to add additional to ensure that your SUV was picked up in accordance with the timeline we discussed. It's great to hear that you had a great experience working with this carrier. We will be sure to add this to his file as we consider him for future transports. Thank you!

    Verified purchase
    Staff

    Reviewed Feb. 24, 2020

    I needed to transport an automobile from Illinois to another location about 800 miles away. I checked out seven companies and since I thought I was gonna get a $100 rebate with Sherpa, I went with them. Their reps were great in the beginning, but in the end, they were terrible in handling my situation. I sent all the documentation to them but until now, I haven't received my rebate. Other than that, the delivery was great and the whole transport took just a day and a half. I met the driver at a specific location and he was good. The condition of the vehicle when delivered was good, too.

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    Verified purchase
    TechPriceStaff

    Reviewed Feb. 23, 2020

    I bought a 2014 BMW i8 and needed to transport it 937 miles from Buffalo to Arkansas. My car was up there for three weeks, I looked at about six companies but I couldn’t get anybody to get it. The weather was bad and nobody really goes that direction. Sherpa told me that they had someone and it was the only one that would come through, which was why I went with them. They made sure I got the car home. The driver was perfect. And everybody within their network was really remarkable. I really appreciated what they did for me.

    The rep was a young dude, but he was very knowledgeable and explained everything in detail. I didn’t have to ask that many questions because he explained everything very well the first time. He gave me what I wanted. He assured me that he would have someone by Friday and he came through. The quote I was given was reasonable and right on target. After I made a deposit, all I had to do was pay the difference to the driver when the car got there. And he didn’t try to rip me off. I would rather have had the truck closed because it's a very expensive car, but at that time, I had to go with what they could get me. But the car came back okay and it wasn’t even that dirty. My cousin and the driver met in the location and got the car. It was a great transaction.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review, Kenny! We are passionate about providing a better auto moving experience, and this begins with transparent pricing. That’s why we’re proud to offer our Price Lock Promise. We were more than happy to utilize our Price Lock Promise to ensure that your car was delivered safely and at the price we quoted. We look forward to helping you again in the future!

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffRates

    Reviewed Feb. 22, 2020

    I bought a car for my brother who lived on the other side of the country. I wanted to send it to him and looked at about six different companies. I googled the top five and called one. Then I called the next one, which was Sherpa. The guy was fantastic and acted like he wanted my business. He was there to help, answered all my questions, and explained everything. I thought their expertise was good and didn't make any other phone calls. I just went with them.

    They told me the car was gonna be going through all types of weather. It was extremely clean when we put it on the truck and when my brother picked it up, he thought it was brown even though it was white. But that was no fault of theirs. It was an open trailer and they can't help road debris. He was a little scared at first because it was covered with that road debris. But if there were any rock chips, it would've been minor because the car really seemed okay. They also got the car there a little ahead of schedule even though there was snow. Moreover, the final price was spot-on. It was no more or no less than what we were quoted. One day, we're gonna ship my dad's truck back down here to me and when we do, we'll call Sherpa.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Mike, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We hope that your brother take advantage of our Clean Car Guarantee, which enables you to get your shipped car washed while we pay the bill. If you have any questions about how this program works, please feel free to reach out to us so we can guide you through the redemption process. Thank you for choosing Sherpa Auto Transport. We look forward to assisting you move your father's truck when the time is right!

    Verified purchase
    PriceStaff

    Reviewed Feb. 21, 2020

    It's my first time doing any of the auto shipping and it went really well. Sherpa really helped me out. Fran made sure that I knew that we had a specific height requirement or the charging of the shipping would be a lot more and the shipping company was able to work with that. So it all worked out. The pickup and delivery was the way it was supposed to be and I could see no damage done to the vehicle. It just got a little frantic at the pickup because we were not quite ready and the shippers were getting told that it was ready. But it all worked out fine.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsRatesTimelinessFollow-ThroughHonesty & Transparency

    Reviewed Feb. 20, 2020

    I wanted to ship my car across the country. The other person I was going to go with didn't get back to me right away. I was a little annoyed. So, I did my research online. I wanted to see which company had a pretty good rating, and I chose Sherpa. They had a pretty good rating, but I really wasn't trying to pay another $100 more than what the other person I was gonna go with decided to quote me. I was told I was gonna get a $100 rebate with Sherpa so it'll be the same price. I'm still waiting for my refund. I'm a little disappointed about that. I mailed in the voucher and everything that I was supposed to mail in going on a month ago now. Sherpa is on the East Coast, and I'm on the East Coast. So, I don't know why it's taking so long to process that, but I feel like I'm kinda misled.

    As far as everything else, I didn't have to wait a long time. The transport was in a couple days from what they told me. I myself had a problem where I had to hold the guy up for a day because the person that had my car was on some BS where he tried to hold on to my car and not follow through with the transport because his car broke down. So, I was appreciative that the guy was cool, and he did end up doing it. We ended getting the car the next day. And all in all, I didn't have a problem with the actual transport. It's all about the rebate that I'm mad right now. I contacted them about that, and all they could tell me was that it's now in the hands of a third party who are the ones that do the reimbursement. I had to call twice. I called within the week. They said that it had just gotten processed which means that it could take 30 days from the time that they processed it. So, I'm a lot annoyed about that.

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    PriceStaffRates

    Reviewed Feb. 19, 2020

    When I was moving to a new location from a different state, I used Sherpa to transport my car about 800 miles. Their rep helped me and addressed my concerns. The quote they gave was competitive and within my price range. And it was the same as the final price. The car arrived a day earlier than expected. The driver was very nice and communicated everything I needed.

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    Sherpa Auto Transport Company Information

    Company Name:
    Sherpa Auto Transport
    Company Type:
    Private
    Year Founded:
    2017
    Address:
    5960 Fairview Road, Ste. 400, PMB 4554
    City:
    Charlotte
    State/Province:
    NC
    Postal Code:
    28210
    Country:
    United States
    Website:
    sherpaautotransport.com