Sherpa Auto Transport Reviews
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About Sherpa Auto Transport
Sherpa Auto Transport is an auto transportation provider offering door-to-door shipping, customer service focused on professional, frequent communication, and accurate pricing based on real-time data. Sherpa’s Price Lock Promise tells you exactly how much it will cost to ship your vehicle. You can contact Sherpa Auto Transport to get a free full-service auto transport quote.
- Door-to-door car shipping
- Strictly vetted carriers
- Price Lock Promise
- Free car wash upon delivery
- Terminal-to-terminal transport not offered
Sherpa Auto Transport Reviews
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Updated review: Aug. 24, 2019
Their customer support department is excellent. They addressed my concerns in a very professional manner. My car reached the final destination without any issues or concerns. There was no delay or any unexpected changes to the schedule. I do not have any complaints with Sherpa Auto Transport.
Original Review: July 18, 2019
They used an auto transport company called Umbrella Auto transport. The driver Khurshed was extremely unprofessional and rude/threatening. I was getting better rates than Sherpa from several other companies but I chose them because of their claim of "highly vetted drivers". That is absolutely false. This driver was anything but "highly vetted".
In addition, several dried dust patches were marked as "Dents" at the time of vehicle pickup. When I rubbed off a couple of them and showed it to the driver, he got angry and aggressive towards me. Those "dents" were not documented by size and all sides of my brand new car was documented as having "dents". Clever way to avoid any liability if the vehicle gets damaged during the transport.
While Sherpa's customer support was very good, I am very unhappy with the car transport process. My vehicle wasn't damaged, but I paid them more money only to be treated poorly by their hired driver and with false documentation of "dents" just to save themselves from liability if the vehicle is dented during the transport. Unfortunately, I can not recommend this company to anyone.
Reviewed July 17, 2019
I shipped a Volkswagen across the country, about 3,000 miles. I coordinated all of this for my daughter and the thing that mattered the most to me was knowing when the car was gonna get picked up and when it was gonna get dropped off. But that was the thing that Sherpa couldn't tell me. That was the hardest part. My daughter had to move out of her house, get her car picked up and leave for NCAA Championships all in the same day. She had no flexibility and Sherpa couldn't give me any promise. There was a three-day timeframe but that was not what I wanted. I wanted a one-hour timeframe. I was frantic trying to figure out if they were gonna pick up her car the time when she was still in California. Everything had to be left open-ended and that was making me crazy.
What was really interesting at the end was that my daughter was able to pick up her car on her flight. When she was moving to New Jersey, she actually went directly from the airport to some car lot in Trenton, New Jersey and she got her car. I couldn't make that plan in advance. The thing that was so hard for me was I couldn't make it happen the way I wanted to. It was completely chaotic. But it kinda worked out perfectly. Sherpa's quote had also been in line with some other quotes and the final cost matched the quote. The price was a bit high but the service was fine so I didn't mind paying it.
Reviewed July 16, 2019
I had to ship my two-door sedan from a great distance. It was roughly 2,600 miles and most of the consistent reviews of having the price locked were Sherpa's. You weren't gonna get surprised by additional pricing that wasn't already initially quoted. The customer service representative I dealt with was positive. The interaction was good, quick and efficient. The quote was competitive as well. There might have been less expensive ones but the car got here sooner than I anticipated so it's worth it to me. The final cost was also exactly what was initially quoted. The car didn't get quite delivered to my house because of my neighborhood so I had a different location. Nonetheless, the delivery experience was generally positive.
Reviewed July 12, 2019
You answered my call right away, provided a quote that I accepted, gave me the name of the driver and asked me to give you a 3-day window to pick up my car. You billed my credit card $300 at pick up time. I paid $900 cash to the driver at delivery. Everything was done professionally. I was truly pleased with your service.
Reviewed July 11, 2019
I had two vehicles shipped at two separate times – the Ford and the Chevrolet Trailblazer. Both were shipped over 2,000 miles, from Tennessee to California. I have Hagerty Insurance on the older vehicle and I talked to them but whoever they recommended was extremely expensive. Then I found Sherpa online and read the reviews, which seemed to be all positive, so I went with that. I set it up to have both vehicles transported at the same time. But then I changed my mind. I only wanted the Chevrolet transported. I wanted to see how that went before I had the older vehicle transported. And Sherpa was extremely nice about that. They postponed it and every time I called, they knew that immediately. I guess my info came up on their screen. I didn’t have to explain to them what I wanted or needed. They were really good. Also, even though I postponed the one car for a couple of months, the quote never changed.
Both drivers were extremely nice and professional. The first one was cross-country with the Trailblazer and I was actually gonna see if he could do the other car the next time he was in the area. But it turned out I wasn’t gonna be at home everyday like I had been. So I decided to just go ahead and stick to whoever Sherpa got to bring the older car. Both guys had to deal with my brother in Tennessee and then I met them here for the delivery. They were both really good. I wasn’t in a hurry for either car but they were always within the estimated time and when the vehicles arrived, they were both just as they were when they left Tennessee. I’d definitely recommend Sherpa.

Mitch, thanks for the great review! It's great to hear that you had a great experience working with Sherpa Auto Transport. We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport and we look forward to working with you again in the future!
Reviewed July 5, 2019
Used Sherpa to transport two cars from California to Texas. All seemed to go well the entire time, until we drove away with our cars in Texas. As soon as we drove away, the entire bottom of one of the cars fell off. The best part? We had signed off saying that there was no visible damage to the car, which means Sherpa is not liable. As soon as we realized there was major damage, the driver of the truck (who had been extremely responsive the whole time) ignored all of our attempts to contact him.

Taylor, we are so glad we were able to get in touch with you. In the unlikely event that damage occurs, Sherpa is prepared to work with the customer to solve any problems that have arisen. When we promise to be with our customers every step of the way - we mean it. Thank you for choosing Sherpa. We appreciate your patience and understanding throughout this process as we worked together to ensure your satisfaction.
Reviewed July 4, 2019
I called three transport providers and Sherpa was the only one that could provide me with a driver to New Hampshire. I had a very, very good experience with them. Everything was perfect with the quote and final cost. The carrier people were excellent in accommodating a few of my requests that were a little out of the usual. I had to hold them off for a couple of days in order to bring it to my home here in New Hampshire.
Reviewed July 2, 2019
My boss purchased a 2017 Mercedes GLS and was getting it to her sisters. We looked at about 10 companies to compare reputation and decided on Sherpa. Their price was also more cost-efficient and the final cost was even lower. The original quote was almost $2300 but after getting more accurate information, the customer service manager gave me less than $1700. The information they provided was accurate and the arrangement for the transportation was all good. The driver kept me updated every now and then. He had the vehicle delivered in three to four days which was within expectations.

James, thanks for taking the time to leave us a review! It means a lot that you chose us to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We love hearing that you felt this way while we worked together to move your boss's Mercedes. Thank you for choosing Sherpa. We look forward to serving you again!
Reviewed June 29, 2019
Sherpa made the shipping of my car cross country painless, and everything went as promised. The phone personnel were courteous and knowledgeable. The driver of the delivery truck was very professional. I particularly think the free car wash is a nice touch.
Reviewed June 29, 2019
Everything went well with Sherpa. I moved across the country and the transport for my 1982 Toyota Tercel was pretty quick. It took about a week and was a little faster than I was expecting. I looked at around 3 transport companies and Sherpa had better customer service reviews. And just from talking to them, I got a better vibe. I almost went with another company, but I've had bad experiences with auto transport in the past and it was pretty clear that this other company was shady, so I went with Sherpa.
My experience with other companies is that they'll give you a really low price and then they won't be able to deliver on that so they'll just kinda walk you up until they get to something higher than what you originally agreed to. But with Sherpa, they were pretty upfront about exactly what it was gonna cost. It was exactly what they said and it seemed reasonable. I'd like to pay less, but it goes like 1,200 to ship the car. It's market-driven, so it costs what it cost to get someone to ship the car, and I was willing to pay it.
Reviewed June 28, 2019
When we moved from one state to another, I looked for other companies and Sherpa seemed to be offering a better price and better service. My overall experience with them turned out to be good. One thing which I was not at all happy with was about 2 weeks before I was supposed to get my cars moved, every time I would call, there was indefinite waiting time on the telephone. They would put me on hold and no live person answered the phone. It was a voice mail which will keep on repeating it. I had to hold for sometimes 30 minutes or 40 minutes. It was very, very frustrating and I was really upset with that. And it was not just one time. Every time I would call to find out the status of my car pickup, nobody would answer. I could never get to speak to anybody and that was the bad point. There were no customer service people. There’s a mechanical voicemail and that’s about it. With big effort, I had to find out somebody, a live person, who would give me some idea.
Sherpa has to improve their customer service. Otherwise, they are going to lose customers. If my friends, or somebody asks me about Sherpa, I will definitely tell them about that. If they can put up with that horrible customer service, then the service is good, but not the customer service which I’m not happy with. That was terrible. But everything else after that, once my cars were picked up, was a pleasant experience. The truck driver was extremely polite. I’m happy with the way they transported my car and the quickness of the service. My cars reached my destination in 3 days and that part was very, very good.
Reviewed June 27, 2019
I was moving from Texas to Illinois and I looked at five different transport companies but I decided to go with Sherpa because of the reviews. Also, the quote was reasonable. It was $700 to ship the car and they were right in the middle. If I could find something that was $120 cheaper, I could also find something that was 300 more expensive. There is a new marketplace where you connect with people who ship things directly, so you cut out the middleman. That one could only do it $550, which means the middleman cost is about $150. So, that was not bad.
Sometimes, I had to call a few times before I could get connected to a representative but when I got one, it was really good. The first customer service rep I spoke to was extremely helpful and she got it done. She hit the price point and it was pretty simple. The second one messed up in terms of dates but she was increasing my base price by $100 because I was trying to ship my car on Memorial Day weekend, which I wasn’t. It’s ridiculous that I was not able to convince her that it was the wrong weekend because when you think about it, it’s the Memorial Day. I had the date right in front of me. That didn't matter only because of the price guarantee. If they increase the price, they would have to put out the difference and they were the ones who were gonna end up losing money, not me. Now, they owe me a $100 rebate so if that doesn't come in, then the company is not that credible. But if it comes in, then it should be fine.
The person who wound up shipping my car could have been a lot more professional. He was two days late. I was expecting the guy to show up at the desired time, pick up the car and then, it's done. Instead, the guy didn't show up and I didn't get any information. I had to call the person and the guy got a revised time. I was at the place and time where it was supposed to be picked up but he didn't show up. I called and texted again and asked if he was going to be here. He got a revised time and they did that two more times. Then finally, I got to give them my car. If it weren’t for the agreement in place and that I already signed something to say that it was the arrangement, there was a chance that I would have found someone else because that was ridiculous.
It was understandable if he told me a certain date to pick up a car and he didn’t show up but then, he would have to tell me when he was actually gonna be here so that I didn’t have to just sit around and wait for him. I was accommodating my schedule to him every time he changed it and then, he was not fulfilling his end. So, that was the extremely frustrating part. I had to change the location of the pick up as well because it was late and he couldn’t pick up at my apartment anymore. I asked for a Sunday delivery. Then, when I finally met the driver in person and he picked up my car, he said they didn’t do Sunday deliveries. That was not what Sherpa said and I ended up going from the airport to go pick up my car at his place, which was fine. It wasn’t that inconvenient, but the original deal was for the car to be delivered to my hotel in Illinois, and that didn't happen. It was not what I bargained for, but we made it work.
I would have liked to know the original arrangement before I signed. If there was no Sunday delivery and Monday was the option, that’s fine. However, changing the arrangement on the fly after things are agreed upon is not okay. Sherpa has got their drivers pretty well, so I expected this not to be the case when it comes to the driver that they end up using. Sherpa contracts and if you get someone to ship the car, you’re the middle person in case something happens. It means the value with Sherpa is their vetting procedure such as who they choose to ship cars, and if anything happens, they’ll take responsibility. Nothing happened, so I can’t gauge the responsibility part of things but as far as the vetting procedure part, I was expecting a better driver.
Reviewed June 26, 2019
I booked Sherpa Auto Transport given the numerous positive reviews and their reasonable price to ship my Kia Cadenza. However, the amount of dissatisfaction I have experienced forced me to write a review on Consumer Affairs (I usually don't review much). My order was placed on May 7, 2019, for shipping the above-said vehicle from Birmingham to Oklahoma City. The issue wanted them to schedule the move before I physically move out of Birmingham (6/27/19) and deliver the vehicle once I reach (6/28/19).
I discussed these requisites with an agent over the phone and based on his recommendation, I requested the car to be picked up in the window of 6/24-6/26 and requested delivery of around 6/30 (to be on a safer side). Order placed and everything seemed great - I was told someone would call me a week prior to the pickup or once they find a driver for our car.
Weeks go by and it is about 10 days before the pickup window. So I call Sherpa's customer service, and I am told that they have not yet found a driver but are sure they will find someone as the pickup date approaches. Given their reputation, I trust them completely and wait until the pickup window arrives. No notification from Sherpa on 6/24 or the next day. All my stuff has already been picked up and I am moving tomorrow in a different car, so I cannot drive this car myself.
I called them yesterday morning and I was told that they still haven't found any driver to suit our needs. And they were paying 150$ upfront to a driver willing to accommodate our needs. I didn't understand how this was my problem if they were paying additional money upfront to a driver! Again, no reply until the evening and I call them to follow up - in vain. Today morning, I call them and the dispatcher says there is one driver who can pick up the car today, but the delivery will be tomorrow and the driver cannot keep the car until 30th. I requested to see if they can manage until I reach OKC on 6/28 (this was a compromise from my end already as my previous request was to deliver it on 30th), however, the dispatcher was adamant that this would not happen.
We requested for the car to be picked up on 6/27/19 in the morning and deliver in on 6/28/19 in the afternoon (which would be pushing us at the edge to drive 700+ miles at a stretch, but I was willing to take that risk). However, he did not budge to that request. He told my wife that they can pick up the car on 6/27/19 evening and deliver on 6/28/19 evening - to which we asked if we can leave the car in the premises and they can pick it up. Obviously, this was not a feasible option for him.
Before even discussing further options (for example us having another person handing them the car instead of us), the dispatcher (who also claimed to be the manager) arrogantly said he will cancel the order. When I asked him why he said since he is not able to meet our request. And then I asked him how can they just cancel the order without trying to find a resolution - his reply was "I have all the right to do so and you cannot do anything about it." I told him this was almost like harassing us at the last moment and his reply was - "How is this harassment, and even if this is I have all the right to do so."
A couple of more verbal altercations with me swearing after which he conveniently disconnects the phone. Then I receive an email about the cancellation of my order. I then talk to the actual manager (apparently named Tim), who apologized and said he will take a look into the matter and audit as to what went wrong and why there was no communication from their end until the last day. I am just upset that positive reviews from other customers made me a bit gullible and trust Sherpa Auto Transport to take care of my required services. They seemed incompetent - despite having the order placed weeks in advance and despite me trying to compromise my comfort - they were not able to come to a resolution. A disastrous way to start our move to a new city and a new beginning already - but we will survive!

Saurabh, we regret that you were not satisfied with your experience. We reviewed your situation thoroughly and determined that you were given an inaccurate estimate for the length of time for your transport on the initial sales call. The representative who worked with you has been retrained to make sure that moving forward only the correct time ranges are provided. However, it sounds like you understand that swearing at our representatives is not the best way to resolve issues. Thank you for the feedback as we are always looking to enhance our service.
Reviewed June 26, 2019
I needed to send a car from California to my daughter in New York. I looked at about 3 companies and went with Sherpa because the reviews were good. I liked the price-lock guarantee and that’s the main reason I went with them. The driver was supposed to pick up the car at my apartment in San Francisco. He said he couldn’t come to San Francisco because of the size of his truck so I had to go meet him at a truck stop outside San Francisco. I got there about 15 minutes before he got there. There was somebody else waiting for him, and they needed to have their car moved, too. So, he attended to them, and after that he attended to me. He was a nice guy.
The car got to New York earlier. They couldn’t go to Staten Island and said they would meet my daughter at Newark. My daughter went there at the time the driver said he was gonna be there but he did not show up. She ended up waiting at the mall for almost 4 hours and missed class before the driver finally showed up. Their cost was expensive, but Sherpa did it. I may have gotten it cheaper somewhere else. As a matter of fact, I had moved a car from Denver to Indiana. I used a company somewhere in Florida, and I was very happy with that. I had wanted to use them this time and I called them. They gave me a cheaper quote than Sherpa. They had the vehicle for two weeks, but they couldn’t find a driver.
In the car-moving business, most of them will give you a quote and tell you that first of all, the time and the price are not guaranteed. It’s all within a framework. If they had told me, “Hey, he’s not gonna come to your apartment in San Francisco,” I would understand that. If they had told me that, “Hey, he’s not gonna to Staten Island,” I would understand that too. But the rep at Sherpa answered all my questions. He sent me a quote which I reviewed and liked. It took me some time to get back to him, but the book was guaranteed. The carrier ended up charging more and Sherpa did not charge me anymore. I did not pay anything upfront and Sherpa just dealt with the carrier directly. That was very honorable of them.
On top of that, they gave me a rebate because I’m a civil servant and my daughter is a student. I got $100 Visa gift card sent to me after the fact. I would use Sherpa again. They were all good. They were better than anybody else that I had talked to. In fact, I was gonna use them again for another car but we ended up not moving the car.

Albie, thanks for taking the time to leave a review! The situation you describe in your review - a customer is told that a car can ship for far lower than the market demands - is exactly what Sherpa is committed to not doing. We promise to always be upfront about how our pricing is calculated. That’s why we proudly offer our Price Lock Promise which makes sure that your car gets delivered for the price we quoted, even if we have to dig into our own pockets to make that happen.
We're so glad that you had a positive experience working with us. Thank you for choosing Sherpa Auto Transport and we look forward to working with you again in the future!
Reviewed June 25, 2019
I did a PCS to a new base and I needed my 2013 Honda Civic Si shipped. I looked online and I saw the reviews for Sherpa. They seemed mostly positive and it was a decent price. The quote was good. I was shopping around and there were others that were lower but they weren’t as reputable. Plus, everything was great with the customer service. I had the vehicle shipped from California to New York and it came in the time that they said, which was seven days.
Reviewed June 24, 2019
I’ve used Sherpa before when I moved a couple of years ago, and I had a good experience. I moved again and I just got my car through Sherpa to my new address. Setting up the service with Sherpa was very easy. It took about 20 minutes and it was very quick. Their rep was very nice and with very good communication as well. The driver that dropped the car off was very nice and I liked him a lot. Every time I called, he answered and had good communication. I had a good experience. He was very accommodating. I had to go out of town so he waited an extra day to bring my car to me. I really enjoyed Sherpa's service. I wouldn’t go with any other company.
Reviewed June 23, 2019
I ordered services through Sherpa, and they shipped my car. We were moving from California to Texas. I did a web search and they came up, and I called them. The rep I spoke with was friendly. And what I paid at the end was the same. I knew exactly what I was paying. Also, my car was the same condition, and the driver was friendly.
Reviewed June 22, 2019
We shipped our nearly new car from Albuquerque to Spearfish, SD. I was a bit concerned, but it came thru in flying colors with no damage and on time. The service was great and the price very reasonable.

William, we know that shipping a car can be stressful. That's why when we founded Sherpa we promised to do disrupt the industry standards by providing top-notch customer service, transparent pricing backed by our Price Lock Promise and thoroughly vetting carriers to find the best match. We're glad that you enjoyed working with us. We hope to serve you again!
Reviewed June 22, 2019
The process at Sherpa was absolutely smooth. The people I spoke to were very kind and understanding. They explained everything very thoroughly. Also, their quote was very affordable. The car came in the same condition it was picked up in, and it came fairly quickly.

It was our pleasure to guide you through the process, Ayreial. Responsiveness and honesty are the core principles that guide our business and it’s great to hear that you found us communicative and reliable. Thank you for choosing Sherpa Auto Transport and we look forward to working with you again in the future!
Reviewed June 21, 2019
I was moving, did a Google search and found some couple of companies. There was one that was recommended to me by my moving company, but they were about twice as expensive. So, I went along with Sherpa because of the cost. The reps were very open and very helpful. Everything was good. The car showed up a couple of days earlier than they originally anticipated and there was no damage. The gentleman got the car off the truck and we did a quick inspection. We signed the paperwork and paid him, and he was on his way. He seemed professional. He seemed like he knew what he was doing. Everything showed up the way I expected it to. The vehicle was in the same condition as it was when it left. The quote was also spot-on. They told me that I needed to pay X amount of dollars for Sherpa, and then the final value would be paid to the driver upon delivery. The process went smoothly.
Reviewed June 20, 2019
My son's car at the college died and we needed to get it fixed. We bought it back from him so he could get a new car, and we had it shipped through Sherpa Auto Transport from Virginia to Louisiana. They gave a good quote and it was accurate to the final cost. It was a good deal. I was having the car delivered to my mechanic and the driver kept in touch with him. The transport took two days and they were there right when they said they would be, and they were in and out really quick.

Thanks for the great review, Kristie! When Sherpa was founded we promised to do things differently. We live out this promise every day by providing excellent customer service. With frequent updates throughout the process, transparent pricing backed by our Price Lock Promise and our commitment to thoroughly vet carriers to find the best option to transport your vehicle. It's great to hear that you had a great experience working with this carrier. We will be sure to add this to his file as we consider him for future transports. Thank you!
Reviewed June 19, 2019
I was moving and I had to transport my vehicle for about 1,600 miles. I looked at auto shipping companies and Sherpa had really good reviews. Their reps were really good. Any time I had a question, they responded back within 24 hours. The quote they gave me was fair and it ended up close to the final cost. The transport did not take more than three days and they delivered it right to the place I that needed it three days ahead of time. It was really good.

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing backed by our Price Lock Promise, clear communication and thorough carrier vetting process to get you the best carrier. We look forward to serving you again in the future!
Reviewed June 18, 2019
First time to ship an automobile in my life. Looking for excellent rating from BBB. Took a while to research because I want a reliable, honest company. Found Sherpa with A+ rating. Talked to a guy name Shane. Made me feel very relax because He is too friendly, courteous, well experience and very confident which made me feel comfortable during transaction.
It didn’t take me too long to get my date I wanted to sent my car from Crestview, Florida to Denver Colorado. I gave Shane the date May 23rd I asked for and the driver arrived on that day I asked for. The dispatcher from the company assigned for me were incredible, the lady dispatcher were on top of informing me on date when the driver will come to pick my car. Also I’ve been receiving email from Sherpa information about facts what to expect during the time I will get the car till it arrived to my son's place. The drivers they hired were so experienced and courteous as well as the dispatcher. I asked the driver if I can put a little gift to my daughter in the trunk and it arrived safely. It took only 2 days to reach the destination as stated by Shane and the sweet drivers. Shane said the price of my shipment is about $1,550 and because I am in military dependent I think I got $50.00 dollars refund.
I would say that this Sherpa company is really true, honest to what they say, no hidden fees when my son paid the rest I owed to them, they even offered 20.00 dollars free washing that I did not expect but I just didn’t use it cuz I prefer my son to wash it???? I am real customer not hired phony one. Just like anybody out there who is afraid to be rip off or have bad experience from auto shipping I would gladly says that I am fortunate, blessed to find an excellent service and right freight company to transport my car.
My car is one of the investment I need to make sure being taken care of and arrive safely and no damage and with the price I got is equal to peace of mind I got after knowing it took only 2 days and it was received by my son safely with no damage and the company they hire are also well experience. Ask for Shane the guy who do transaction with me. He's really nice, sweet person. Thank you and God Bless for job well done. I highly recommend them as a broker company. They do excellent job????

Ayda, we know that shipping a car for the first time can feel daunting. We do our best to alleviate any concerns a customer might have by being courteous, honest and communicative throughout the entire auto transport process. We're so glad to hear that you enjoyed working with our team - the feeling is certainly mutual. Thank you for taking the time to leave this review! We hope to assist you again in the future!
Reviewed June 18, 2019
Great experience! From the initial contact to the end... it was professional but friendly. Emil from ** was a great guy... Pick up in our neighborhood was easy and the drop off worked great at a neighborhood lot. No problems with the car at all! You guys rock! Thank you!!

Marianne, thank you for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing backed by our Price ock Promise and a thoroughly vetted carrier. We hope to serve you again in the future!
Reviewed June 18, 2019
The customer service was amazing! This was the first time I was transporting my car, and they answered all my questions! Very good customer service and very accommodating to my needs! Will definitely recommend to a friend.

Thanks for choosing Sherpa, Priyanka! We're so glad to hear that you found our customer service excellent. We strive to provide the best auto transport experience possible by offering transparent pricing backed by our Price Lock Promise, clear communication and thorough carrier vetting process to get you the best carrier. We look forward to assisting you again in the future!
Reviewed June 18, 2019
I had Crimson as my rep and she was very patient and helpful. I was hooked up with **. It was delivered very fast IA to CA within two days! The driver was very nice but was late for both pickup and delivery, but I wasn't too upset because it was raining on the pick up day and I live in the very rural countryside and SoCal traffic can mess things up. Why I say it exceeded the expectations-- auto transport could be notorious tbh, so considering that, I would say my experience with my car shipping was pretty decent.

Nastia, thank you for taking the time to leave a review! We're glad to hear that you enjoyed working with us - the feeling is mutual! Due to the fluctuating nature of weather patterns and road conditions, it can be difficult to nail down exact dates regarding pickup and drop off. We do our best to push our drivers to be as specific as possible regarding timing and appreciate your patience in light of these complexities. Thank you for choosing Sherpa Auto Transport and we look forward to working with you again in the future!
Reviewed June 18, 2019
Very polite, helpful staff. I talked with numerous companies before them that did not inspire confidence (I’m really picky about my car). Their quote was very reasonable, and lower than the competition. One downside was they were not able to find a truck until a day or two before I needed my car shipped, which had me a little nervous. But I also required an enclosed transport with a lift gate rather than ramps, so I’m sure that vastly narrowed their options. The driver they selected was extremely friendly and professional, he contacted me throughout his drive to provide me with updates. I’m in the military and have moved a lot, including shipping this car overseas and back (the military shipped my other car). So, I’ve dealt with my fair share of brokers and shipping companies. I plan on using this one again, and would recommend them.

Christopher, thanks for choosing Sherpa Auto Transport! When Sherpa was founded we promised to do things differently. We live out this promise every day by providing excellent customer service. With frequent updates throughout the process, transparent pricing backed by our Price Lock Promise and our commitment to thoroughly vet carriers to find the best option to transport your vehicle. We appreciate you taking the time to leave a review and look forward to serving you again in the future!
Reviewed June 18, 2019
I was buying a new car and I did some research. Sherpa had good reviews. They transported the car 1,200 miles and the delivery was within the time period they said. So, that worked out well. The quote, which was very competitive, was the exact final cost of the service. Everything was great with the experience.

Thanks for the great review! With our Price Lock Promise, you’ll never experience bait-and-switch pricing. We tell you the amount it will cost to ship your car and stick to it. That’s it. We're so glad that you had a great experience! We look forward to working with you again in the future!
Reviewed June 15, 2019
I shipped my daughter's 2016 Buick Encore back cross-country through Sherpa. The quote I got was good and since Tesla was gobbling up a lot of the transportation to get some cars across the country, I threw another 2 or 300 bucks to move up closer to the front of the line. Their rep Kelsey provided excellent customer service and everybody kept in contact with me. The Buick got from point A to point B with no damage. I'd use Sherpa's service again.

Steven, thanks so much for choosing Sherpa Auto Transport! Responsiveness and honesty are the core principles that guide our business and it’s great to hear that you found us communicative and reliable. We love hearing that you'd work with us again - we look forward to be of assistance once more!
Reviewed June 14, 2019
I purchased a car and I needed to have it transported from Philadelphia to me in North Alabama. I got two other quotes, and Sherpa was the most reasonable for me and the final price was exactly what they quoted me. My problem was where I was having it delivered and where I was having it picked up. It was in a very rural area in Pennsylvania and that was hard for them to get to. And it was heading in the wrong direction. Sherpa kept assuring me that they would find a transporter for my car.
We needed to have it delivered by a Sunday because we were leaving to go to Russia on a Wednesday. I called Sherpa a week and a half before the car had to be delivered. Then it goes up on a board, and whoever wants to take that particular transport, they’re the ones that contact Sherpa and they line it up. It took until the very day before that Sherpa was able to find someone. They ended up making a deal that was very hard for someone to refuse and the transporter got the lion’s share of the money. Also, the initial transporter showed up with a trailer that did not work for my car, so they hired someone else. So it took a little bit longer to get here. Other than that, I got good service out of Sherpa and I would highly recommend them.

Sam, thanks for taking the time to leave a review! Rural locations can make things a bit more tricky as they aren't on carriers' routes as commonly as large cities. That said, what sets Sherpa apart from our competitors is our unwavering commitment to providing the best customer service. We are always willing to go over and above for our customers, even it means subsidizing the transport with our own money, to ensure that your delivery timeline is met.
We hope you enjoyed your trip abroad! Thank you again for choosing Sherpa and recommending us to others!
Reviewed June 13, 2019
I used Sherpa to transport a vehicle I bought and the only problem I encountered was I sent an email out trying to figure out if there was a $50 rebate for North Carolina residents. And it took a while to figure out what to do to get that $50 rebate since no information was provided at the time that I scheduled. It was just said that there was a $50 rebate. But other than that the delivery went fine. The contractor helped take off the vehicle out of his trailer and put it where I needed it. It was fine.

Dan, thanks for choosing Sherpa Auto Transport! We're glad that you had a great experience. We're sorry for the confusion regarding our rebate. If you ever have any questions about the status of your vehicle or how to get a rebate fulfilled we are always happy to take your call or reply to an email! You can reach us at support@sherpaautotransport.com. Thanks again for choosing Sherpa and for your patience as we assisted you with the rebate!
Reviewed June 12, 2019
I loved Sherpa and I liked the price. It was my first time using them and I'm going to use them again once my lease is over. There was a lady who I dealt with and she was so professional. The guys were like a salesman telling me what to use. They cannot be doing that. They should let the customer decide which company to use. There was a guy who was very rude and I reported him.
The driver was awesome. He called three times telling me where he was. He was so smiley. With all that driving, he wasn’t even stressed out. By the time I was gonna go to the bank, he was in the parking lot where my hotel was. I was gonna give him a $50 tip and he said, “Oh, no, no. It’s okay. I make decent money.” He was such a gentleman and I wish I’d get him again. My car was clean when it got to the truck, but when he got to Texas it was dirty because it rained along the way. But I didn’t mind. The delivery was on time and everything was awesome. Sherpa is the best.

Thanks for the great review, Elizabeth! When Sherpa was founded we promised to do things differently. We live out this promise every day by providing excellent customer service. With frequent updates throughout the process, transparent pricing backed by our Price Lock Promise and our commitment to thoroughly vet carriers to find the best option to transport your vehicle.
Just as if you had driven your car yourself, it's not uncommon for vehicles to become dusty during transit. That's why we're proud to offer our Clean Car Guarantee which enables you to get a free car wash when your car is delivered! We hope you will take advantage of this program. If you have any questions about how to redeem our Clean Car Guarantee please email us.
Thanks again, Elizabeth!
Reviewed June 11, 2019
My experience with Sherpa went fine. They transported a 2015 Subaru from New York to California which took about a week. They found the transport truck and then everything was taken care of from there. The vehicle showed up in one piece. There was no damage or anything. The driver was good. The only thing is the dispatcher told me he was gonna be there one day, and then when I actually gave it to the guy, he said, “Well, I’m gonna be there in a couple days earlier than that.” But it worked out in the end.

Alex, thanks for choosing Sherpa Auto Transport! We are passionate about providing a better auto moving experience which is why we focus on clear and frequent communication, thoroughly vetting our carriers and offering transparent pricing backed by our Price Lock Promise.
Due to the fluctuating nature of weather patterns and road conditions, it can be difficult to nail down exact dates regarding pickup and drop off. We do our best to push our drivers to be as specific as possible regarding timing and appreciate your patience in light of these complexities.
Thanks again for working with us! We look forward to serving you again.
Reviewed June 10, 2019
I was moving and I didn’t wanna drive my vehicle as far as I had to, from Pennsylvania to Florida. Sherpa had good reviews and I went with them. They had my vehicle shipped but it arrived two days late and I had nothing here to ride. The driver was telling me that he couldn’t deliver it because he was running out of his DOT time. I also received an email that said when my vehicle was delivered, a carwash was on them. My truck arrived around the 21st of May and I've sent the receipt to the offices but I’ve yet to see a credit on my credit card like I was told I would. When my truck arrived, there was also a ding from a rock or something that flipped up at it and scratched it. But the owner took $50 off my bill for that.

Thanks for choosing Sherpa Auto Transport! Consistent, clear communication and honesty are the foundation of our philosophy. That's why we do our best to keep you update to date throughout the transport process. Your Clean Car Guarantee rebate was mailed ealier this month and should have arrived. If you did not receive it or have any questions please don't hesitate to reach out to us so we can be of further assistance!
Reviewed June 9, 2019
I was getting out of the military and I needed to ship one of my cars, a Kia Sorento, from Washington to North Carolina. The guy I talked to at Sherpa explained stuff in detail and then when I asked him what the difference was between the cargo with them for their price and then somebody who was saying they could do it for $1,200, when he broke that down, he made it make sense. I always believe that you get what you pay for. Sherpa's price was a little higher than the rest of them but now that I know what I know, I’d rather go with the higher quote and then make sure I get the service. I want this rather than going with a cheaper quote and then standing there, worried if my car is even gonna get there on time.
The end result was even better too, because he had said it could take 7 to 10 days but the driver got there in 5 days. My wife got the delivery of the vehicle and everything was fine. The driver was super quick too. When we had taken the car to put it on the truck, it was raining. He came out and steered everything pretty quickly. It was in and out and then he signed the papers and we left.

Jamal, thanks for taking the time to leave a review and for your service to our country! Responsiveness and honesty are the core principles that guide our business and it’s great to hear that you found us communicative and reliable. We will be sure to make note of your positive experience with the carrier who assisted in relocating your vehicle.
Thanks again! We look forward to serving you again in the future!
Reviewed June 8, 2019
I went to the phone, talked to the agent and everything went really smooth. They were very responsive and I was very satisfied with them. I like the price too. It’s pretty fair. I got Sherpa from ConsumerAffairs' website and my experience lined up with what I read.

Thanks for the great review, Shihyao! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing backed by our Price Lock Promise and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed June 7, 2019
I was shipping the vehicle from Lake Charles to California, Stockton and Sherpa responded to an email that I requested. They gave me a quote and it was a done deal. I paid the amount that they gave me and there were no cut corners. The rep took the vehicle on Wednesday and I got it on Sunday. It was a good experience and I would recommend Sherpa to a friend.

Stewart, thanks for taking the time to leave a review! We truly care about making sure every auto shipment goes as smoothly as possible. That's why we're committed to partnering with only the best available carriers and offering pricing backed by our Price Lock Promise.
A referral is the highest form of compliment in our eyes. We look forward to helping you, or anyone you recommend our way, in the future!
Reviewed June 5, 2019
I needed to transport a car and I looked at probably 10 different companies. I chose Sherpa because of the combination of the price and it looked like it had good reviews and good quality. We had some email and phone call exchanges, and they were always really helpful about what my options on dates were and what the process could be. They picked it up at my place and dropped it off at the address I gave them. The driver called me when they were 30 minutes away and was right here when I expected it to be. He shot me straight as to what the process entailed, so I had no concerns. The quote provided was exactly accurate as to what I ended up paying. Sherpa met my expectations.

Zain, thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our clear communication and thorough carrier vetting process to get you the best carrier. We look forward to assisting you again in the future!
Reviewed June 4, 2019
We’ve sent 10 or 15 cars, and we’ve used Sherpa because they do a good job and they’re reasonable. I’ve also gotten quotes from other people in the past and Sherpa was cheaper. So I think their quotes were fair. The first time was perfect and then this year, my son was giving me a truck and that he was sending out here. The distance was about 2,200 miles. It took a long time to get a driver, about a week longer than it was supposed to, but I don’t think it was Sherpa's fault. And once they finally found someone, it was three days from the time the truck was picked up until it was delivered. It was real good. He couldn’t have done it any better. He must’ve driven straight here. I haven't gotten my carwash money back yet. But that aside, as far as my interaction with Sherpa's reps, it's all good.

Thanks for choosing Sherpa Auto Transport, Russel! It means a lot that, as an experienced auto transport customer, you found our services to be excellent. We work hard for our customers by providing honest and frequent updates throughout the process, partnering with only the best carriers available and offering transparent pricing backed by our Price Lock Promise.
It appears that your Clean Car Guarantee was mailed to you! If you have not received it or have any questions please don't hesitate to reach out to our team. Thanks again for picking Sherpa! We look forward to working with you again in the future.
Reviewed May 30, 2019
All of my interactions with Sherpa were pleasant, and everything was conducted quickly and professionally. Although I did have some confusion and issues with the particular freighter company that was assigned to me, Sherpa assured me that everything would be taken care of and helped me communicate with the freighter company when I was unable to contact the freighter and truck driver directly. I paid more than I would have with a different broker, but I think that the service that I received by using Sherpa was worth the price.
Reviewed May 30, 2019
Sherpa did a great job when I was moving from California to Massachusetts. I spoke to a couple of people locally in California that have used them and everybody seemed to be very satisfied with the service. I called them and we arranged the transport. They were highly professional. They picked up on time. They did everything they said they were going to do. They delivered on time. They gave a window of 7 to 10 days, and they delivered on the 8th or 9th day. There was no damage whatsoever to the vehicle. I’ve recommended them to our company for any of our people that are gonna move nationally.
Reviewed May 29, 2019
I was relocating and I transported my vehicle about 2,000 miles. This was our first time doing this and when you’re shipping your vehicle, you’re handing over the key to one of your most valuable assets. I'm not sure where it’s gonna end up. So walking through a lot of the questions that I had initially and how Sherpa was going to accomplish it, and then making sure I felt comfortable with the service that they were providing was really key for me. Other than that, it was also keeping to the timetable. Sherpa kept me up to date on what to do prior to the transporter coming as well as what to expect while the car was in transport. The constant communication was really key for me as well. I decided to go with Sherpa based on the comfort level I had in talking with them, the reviews and the information that I found on their website.
The expectations that were set were highly accurate. They gave a date range on the delivery and it actually came at the earlier part of that date range, which was really nice. From the pickup time to the drop off, it was less than a week and when my vehicle arrived, it was in great shape. Being in an open transport and weather, it was a little bit dirty but Sherpa provided a free carwash upon delivery as well. The quote was also highly competitive. It was a little bit more than a few of the other carriers that I looked at but the comfort level that Sherpa provided me made that little bit extra worthwhile. It was also much cheaper than driving across the country. I’ve already recommended Sherpa and I would use them again.
Reviewed May 25, 2019
Everything was as described. Car was scheduled promptly and met our time schedule. It was delivered in excellent condition. We were kept informed. Only thing to bring up is we were told about a refund for a car wash and since our son was a college student we would receive a $100.00 credit. We have not received either one.

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - transparent pricing backed by our Price Lock Promise, clear communication and thorough carrier vetting process to get you the best carrier.
We have received your requests for the Clean Car Guarantee and Sherpa rebate and are processing them now. You should receive your credit early next week. Thanks for your patience!
Reviewed May 24, 2019
I had a car transported from Austin TX to Atlanta GA. I was very happy with the price and the amount of time it took for the transport, but definitely feel like the communication could have been improved. I didn't get any confirmation on the pick up time until the driver called me to tell me they were 20 minutes outside of Austin and wanted to coordinate loading the car. This was around 8 am local time. I had to scramble with emails and phone calls to have the seller's representative available.
The transport took 2.5 days, and I was supposed to get a call with a delivery window the day before drop off, but my first phone call was at 1 pm from the driver saying he was in front of my house. Again, I had to scramble to get someone to my house to inspect and sign for the car. With proper notice I could have been there myself. The car was very dirty when it arrived and though Sherpa pays for a car wash, I spent a couple of hours cleaning the car up myself. But overall, the car arrived on time, on budget, and in acceptable condition, so it was a fine, though stressful experience.

Tim, thanks for taking the time to leave a review. We pride ourselves on working hard for our customers but understand that there is always room for improvement. Due to the fluctuating nature of weather patterns and road conditions, it can be difficult to nail down exact times regarding pickup and drop off. We do our best to push our drivers to be as specific as possible regarding timing and appreciate your patience in light of these complexities. Thanks for choosing Sherpa Auto Transport! We hope to have the chance to assist you again!
Reviewed May 23, 2019
Bought a brand new vehicle from dealership in Florida, had it shipped to home in Massachusetts. Sherpa quoted price was neither lowest nor highest but decided to use them based on the ease of dealing with them in the quote process plus many positive reviews online. I am very glad I chose them. Customer service people were always available and totally professional in answering questions and providing information. The vehicle was picked up and delivered well within the estimated time-frame and the price charged was price quoted. The delivery driver was exceptionally careful and professional. I could not be happier and would HIGHLY recommend Sherpa to anyone.

Joe, thanks for choosing Sherpa Auto Transport! We enjoyed helping you ship your vehicle to Massachusetts and are glad that you got to experience what sets Sherpa apart from the rest - our fair pricing backed by our Price Lock Promise, clear and frequent communication and a thoroughly vetted carrier process to get you the best carrier.
We appreciate you recommending us to others. We truly care about making sure every auto shipment goes as smoothly as possible and look forward to assisting you, or those you send our way, in the future!
Reviewed May 23, 2019
Sherpa delivered my car using CAA Transport. I was a bit apprehensive never having transported a car before let alone 3105 miles (Boston to San Francisco). Everything went very smoothly and the car was delivered earlier than expected which turned out to be great. The car was delivered in the same condition in which it was picked up albeit a bit dirty - to be expected. Sherpa even reimbursed me for the car wash after it was delivered, this was a pleasant surprise. In addition, they quickly responded to my many questions. I would highly recommend Sherpa.

Shipping a car for the first time can feel daunting. We do our best to alleviate any concerns a customer might have by being courteous, honest and communicative throughout the entire auto transport process. Making sure our customers are happy is our number one priority. That's why we're proud to offer our Clean Car Guarantee - which is the program that enabled you to get your car washed for free after delivery.
Lydia, thank you for choosing Sherpa Auto Transport and we look forward to working with you again in the future!
Reviewed May 23, 2019
The transport of my vehicle from California to Maine by Sherpa Auto Transport was excellent. There were no surprises and the cost was very reasonable. I would recommend Sherpa to anyone needing vehicle transport. The company customer service was particularly good. They kept me informed from start to finish.

Ellen, thanks for the great review! It was our pleasure to help guide you through the auto transport process with clear and frequent communication, accurate pricing backed by our Price Lock Promise and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed May 22, 2019
Shipping a car is always going to be expensive, but Sherpa quoted me one of the best prices for shipping my two cars. They made sure I got those great prices, and locked in my price so there were no surprises when it came to delivery time. Customer service was always helpful and answered my emails the next day. I would highly recommend Sherpa for all of your car shipping needs.

Thanks for recommending us to others, Julia! A referral is the highest form of compliment in our eyes. We truly care about making sure every auto shipment goes as smoothly as possible. That's why we're committed to providing our customers with fair pricing backed by our Price Lock Promise, frequent and courteous communication and partnering with a trusted network of carriers.
Thanks again for choosing Sherpa! We look forward to helping you, and anyone you send our away, in the future!
Reviewed May 21, 2019
Nobody else could find me a spot getting down to the wire but Sherpa found me a spot within 24 hours in my budget. My experience with them went really well but they have to do better advertising because I didn’t find them the first time I was looking. Other than that, the final payout matched what they quoted me and the driver was great before the pick-up, during the trip, and on the delivery.

Thanks for choosing Sherpa Auto Transport, Paul! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing backed by our Price Lock Promise, clear communication and thorough carrier vetting process to get you the best carrier.
We look forward to hearing from you next time you need to ship a car!
Reviewed May 20, 2019
I was looking up auto transport companies, and Sherpa was the first one I found. I called to get a quote a month before even leaving and it stayed the same which was what I liked most about it. The price was reasonable and I liked it the whole way through. It was the top pick in my mind before I even made the final decision. I talked to the rep from Sherpa a couple of times throughout the process and each time, she gave me every detail that I needed to feel secure about shipping with them. She knew what she was talking about, which was what sold me as well.
When I finally set a date, it was easy to get that set up. The driver came and communicated well with me on when they would be there. I watched the vehicle as it got loaded onto the truck and I felt secure and safe about that. This was my first time ever shipping my vehicle, so I was really nervous. I didn’t know if anything would go wrong or happen to my car when I got to the other side. I got here and the car got here a couple of days later. It was a smooth process and there was nothing difficult about it at all. I’d definitely do it again and ship my car through Sherpa. I’m glad it went well and it was awesome.

Devaughn, thanks for the great review! We want all our customers to feel not just comfortable with choosing Sherpa, but knowledgable about how the process works. That's why our representatives are committed to staying in touch and answering any questions that may arise. We know that shipping a car for the first time can feel daunting which is why we do our best to alleviate any concerns by keeping you up-to-date throughout the transport process.
Thanks for choosing Sherpa Auto Transport! We look forward to serving you again in the future.
Reviewed May 19, 2019
My experience with Sherpa all went smoothly. They had very good and professional reps. The people dropping off the truck were very accommodating even though there were a couple of issues with my schedule. I was in contact with the driver a couple of times coordinating things over the phone. I met him when they dropped off the car and he was very nice. Also, the quote I was given didn't change. But I didn't know what to base the price on. I didn't have a choice and kinda just went with it.

Stephanie, we are passionate about providing a better auto moving experience, and this begins with transparent pricing. That’s why we’re proud to offer our Price Lock Promise. This Promise ensures exactly what you experienced first-hand - that the amount you are quoted is the same total you pay when your vehicle is delivered. Thanks for the great review! It was our pleasure to help guide you through the process!
Reviewed May 18, 2019
I looked at quite a few companies and then I saw Sherpa's damage-free guarantee. Their customer service was great. They were really helpful. When I had issues with the transportation people, they helped out pretty well. The pickup and delivery was kind of a difficult process. The guy picking up my vehicle said that he couldn’t come out to my house and that was really inconvenient because we had no other way to get home. I had a newborn baby at the time, so we really couldn’t just be stranded anywhere, and from my understanding, he was supposed to come out to my house.
The drop-off person didn’t tell me a few days in advance before he dropped off the vehicle. He just told me within an hour that he was dropping it off, but we were still travelling across the country and nobody was able to pick it up. Also, they wanted a money order check but we couldn’t get them that because the banks were closed so we were unable to get the money at the time. He was really difficult about it. He said that he needed to drop it off now because he had other cars to get done. I told him that we didn’t have the money and we were not even there. He said that he would drop it off in the morning but he just took forever and didn’t even drop it off until the afternoon.

Elena,
Thank you for choosing Sherpa Auto Transport. We strive to provide the best customer service in the industry and it's great to hear that you found us communicative and reliable. Although we offer door-to-door service, navigating narrow streets with a large carrier truck can be difficult. In situations like these, we defer to the judgment of the driver for safety reasons. We're sorry for the inconvenience this change in location caused. We appreciate that you let us guide you through the process and look forward to working with you again in the future!
Reviewed May 17, 2019
We're moving to Texas and I lost the garage here in Philadelphia. So, I sent the car to my mother's house in Arizona 'cause I don't have a garage in Texas. I went online and looked at whatever came up, initially, on Google. I mighta called another transport company and then just looked at prices on the others. I talked to Sherpa and I went with them. The girl I talked to was knowledgeable and comforting. It's a '68 Camaro Convertible which is worth a lot of money, and I just felt comfortable after talking to the girl.
The quote was accurate. The only problem was I expected a Sherpa truck to show up like that is the company that actually does the transporting, but apparently, they subcontracted it to somebody else. So, somebody else came and picked it up. I got the impression if I woulda called the transporter directly, I coulda saved money. But the pick-up and delivery experience was perfect. The guy that picked it up was very professional. He sat down and we talked for a while. When he got out to Arizona, he actually pulled up and drove it into my mom's garage for me 'cause my brother wasn't there to do it. He was a really nice guy and really efficient, too. It was a good experience with Sherpa. Everybody showed up when they were supposed to.

Joe, our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. It's great that you found our representatives to be helpful and informative. Responsiveness and honesty are the core principles that guide our business and we openly disclose that we are brokers and partner with thoroughly vetted carriers to relocate your vehicle.
It’s wonderful to hear that the carrier you worked with was also great at keeping in touch. We will be sure to add this to his file as we consider him for future transports. Thank you!
Reviewed May 16, 2019
We needed to transport the car from Fort Myers to Virginia. Sherpa had the best reviews overall and their guarantee was right on the money. Everything was perfect. Setting everything up was easiest thing from the get-go. Every time we called, we were able to talk to the rep. Even though it was kind of a third-party, it was really easy. We called and told them what we wanted. And when we had questions, I could call back five minutes later and get the same girl again. I didn't have to go through my whole story. They were excellent.
The driver had to deal with my mom and she is in a retirement home. It ended up that the driver couldn't park in the parking lot that they thought he could. So, he was awesome as far as being flexible and working with her. He did exactly what he said he was gonna do. He bought the car, and it was a perfect experience. It was really effortless and Sherpa did all the work. They did exactly what they said that they were gonna do, and the price was exactly what they said was gonna be. The only thing that I'm waiting now is the $50 rebate.

Maggie, it means a lot that you chose us to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about their transport and confident in their decision to ship with Sherpa. We love hearing that you felt this way while we worked together to relocate your vehicle.
According to your records, your rebate has been mailed and you should receive it shortly if you haven't already. If you have any issues or questions please feel free to reach out to us at support@sherpaautotransport.com.
Thanks again for choosing Sherpa Auto Transport!
Reviewed May 15, 2019
Ok I say this was by far THE EASIEST car hauling transaction I've ever done (after the sale). Called, got 3 quotes, Sherpa was in the middle. The initial phone call to get the quote was so professional explaining every step of what’s gonna happen. Great communication with the driver assigned to do the move. I was so happy I referred a friend who also bought a car from this estate to haul his purchase. WONDERFUL. NO ISSUES.
Reviewed May 15, 2019
Sherpa's customer service reps were good. We talked to them once and then worked with the driver from there. The pick-up and delivery of our vehicle went great. However, we wanted more heads-up before pick-up and delivery. Instead, it ended up being about 45 minutes. Still, we made it work both times so it wasn't a big deal. The car was in great shape when it arrived and the driver was very friendly. I didn't owe more money than I thought in the end. Overall, Sherpa did a great job.

Thanks for choosing Sherpa Auto Transport, Brian! You got to experience what sets Sherpa apart from the rest of the competition - our excellent customer service, thoroughly vetted carriers and our Price Lock Promise. This Promise ensures that the amount we quoted you at the beginning of the process is exactly what you will pay when your vehicle is delivered.
We appreciate your feedback about needing more notice for delivery. We do our best to provide accurate pickup and drop off times. To do this we coordinate with many people, including the carrier and their dispatch team. We're grateful for your patience and flexibility regarding the timing of your pickup and delivery.
Thanks again for choosing Sherpa. We look forward to serving you again in the future.
Reviewed May 14, 2019
I moved from Chicago to Atlanta and had an amazing experience with Sherpa. I was super-impressed with the quality of the service and how fast they were able to deliver the car within a day. I have heard some real horror stories from my friends that their car got delivered in 21 days or at times, never gets delivered. But in the case of Sherpa, it was pretty opposite with respect to horror stories they were speaking about. The pick-up and delivery of our vehicle went smoothly. The driver was super-nice too. Additionally, the quote they provided was accurate.

Thanks for the great review, Gaurav! It's true that there are many folks out there who have had less than stellar experiences transporting their vehicle. That's why Sherpa Auto Transport was founded to disrupt industry standards by transparent and customer-centric service. We love hearing that we not only lived up to your expectations but exceeded them. That is our goal with every transport with which we assist.
Thank you for choosing Sherpa Auto Transport and we look forward to working with you again in the future!
Reviewed May 13, 2019
We had two vehicles to move across the country and I used Sherpa Auto Transport. Their customer service was very good initially. They laid everything out for me and what it would cost. I had to pick a timeframe when I would want them to pick the vehicles up. But there were two different times because the circumstances were a little unusual. And that was excellent. The only fact that was really weird was that when they got a driver then they would let you know exactly when they were picking up. I was just waiting and waiting. I called them one time and I said, "I have to know from you when you're gonna pick up the vehicle." And they said they would let me know. What happened was I picked a five-day span of time depending on when I needed the vehicle to arrive. And then, they'd find different drivers. They don't know ahead of time who's gonna do it. So, they set somebody up when they let me know, which was fine.
They picked up the first vehicle that was serviced. The driver called me. And I know when they were coming. He called me an hour before to tell me when it was coming. They took all pictures of the vehicle and gave me the paperwork. I watched them load it. And I was not at the place where they were dropping off. It was at my in-law's house. But that went absolutely fine. With the second car, I was dropped off at my stepson's, and he was a little annoyed at something. The guy didn't want to come down his street. It's just hard to turn big rigs around even though it was not a narrow street. But that was the only issue. My stepson had to go ask for the main road and get the car.

Marieanne, thank you for taking the time to leave a review! While Sherpa offers many things to our customers including our Price Lock Promise, thoroughly vetted carriers and frequent updates throughout the process the most important thing we can promise is our honesty. As our many reviews attest, we are known for our industry knowledge and being transparent. This is why when we worked together we framed the pickup as windows of time, versus a specific day, because it more accurately reflects the auto transport process.
Our carriers often have big trailers which can make maneuvering narrow streets difficult. In situations like these, we defer to the judgment of the driver for safety reasons. We apologize for any inconvenience your step-son experienced as the carrier worked to identify a location near his home to deliver your vehicle safely.
It's great to hear that the carrier took the time to walk around your vehicle and make the necessary notations on the Bill of Lading. This is an important part of the process and will be sure to add his thoroughness to his file as we consider him for future transports. Thank you!
Reviewed May 12, 2019
I did a basic Google search on cross-country auto transport, and different websites came up with different ratings. Once I came across Sherpa, I looked them up on the Better Business Bureau website and they didn't have any complaints. It was a good sign. Their reps were great. They were very eager workers and very thorough in explaining everything to me. When I had to call back because I wanted to make my final payment before my car even shipped, they were easy to talk to. Everything was great and very easy, especially for me as a first-time cross-country mover.
Pick up was very easy. They told me exactly where to go to. My driver was early, so that was awesome. He called me beforehand just to let me know that he was there, and everything was ready and setup. He did the walk-around, and had all the paperwork ready for me to sign. I asked him how long it usually takes and he said it would take about a week but he would let me know exactly if it would be longer. And exactly a week later, my car was delivered. I got a phone call letting me know where the car will be delivered the next morning. It was delivered right to my new address. It was perfect. They definitely met my expectations. I have recommended Sherpa to someone else.

Shondi, thanks for picking Sherpa! We truly care about making sure every auto shipment goes as smoothly as possible. This is why we committed to updating our customers frequently throughout the process, answering any questions they might have and offering our Price Lock Promise which ensures you'll pay the carrier the exact amount quoted to you at the beginning.
It’s wonderful to hear that the carrier you worked with was also great at keeping in touch. We will be sure to add this to his file as we consider him for future transports. Thank you!
A recommendation is the best type of compliment! Thank you for referring us to others. We look forward to serving them, and you, again in the future!
Reviewed May 11, 2019
As I was cruising the internet, I checked the triple-A rating that Sherpa received and the reviews that I was able to pull up, and they have the best reviews. My experience went very well. The gentleman I spoke with walked me through everything in the beginning. And then, I had one question for him a week before the pickup, and we didn't have any problems with that. He answered my questions. Terry, the driver that picked up the car, was very pleasant. He tied down the car so that I didn't worry about it. And he was great when he delivered the car down here. I couldn't be happier. Moreover, the quote was reasonable and it did not change. I am very happy I chose Sherpa. It was a great service.

Thanks for the great review, Alayne! Responsiveness and honesty are the core principles that guide our business and it’s great to hear that you found us communicative and reliable. We thoroughly vet the carriers we work with and will be sure to note your positive experience to this carrier’s file as we consider him for future transports.Thank you for choosing Sherpa Auto Transport and we look forward to working with you again in the future!
Original Review: May 8, 2019
Shipping your car cross-country is a scary prospect. Sherpa made the process easy. They found a reliable carrier and provided good communication with me, both through e-mail and personally by phone... through the entire process. My car was shipped in an enclosed truck and, although it took a little longer than expected (two weeks), my car was delivered to the door just as clean as when I had shipped it.

Richard, we know that shipping a car can feel daunting. Just as we did when we worked together, we do our best to alleviate any concerns a customer might have by being courteous, honest and communicative throughout the entire auto transport process. Thank you for choosing Sherpa Auto Transport. It was our pleasure to assist you and we hope we have the chance to do so again in the future!
Reviewed May 8, 2019
Slow to arrive but great once arrived and professional, courteous and friendly, arrived at destination intact with no issues or problems, expect again, delay in delivery date/time/weather related. Better communication would improve service.

Sandy, thank you for the great review! Due to the fluctuating nature of weather patterns and road conditions, it can be difficult to nail down exact dates regarding pickup and drop off. We do our best to push our drivers to be as specific as possible regarding timing and appreciate your patience in light of these complexities. Frequent and courteous communication is the fundamental tenet of our business and we will certainly keep your feedback in mind as we strive to provide the best car shipping experience for our customers. Thanks for choosing Sherpa! We look forward to assisting you again in the future!
Reviewed May 5, 2019
Sherpa was rated the highest out of the transport companies online. Their customer service team was very friendly and easy to work with. For the most part, everything was good. Everything was very straightforward. The pick up and delivery were on time, prompt, and very professional. The driver kept in contact with me on where he was and how far out he was.

Julius, thanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed May 4, 2019
Register online and received an immediate and welcoming response. Given immediate quote and left deposit. Received email with receipt with all the deal tales. Received additional with an hour that a driver was found and booked.

Richard, thanks for taking the time to leave a review! We love hearing that you found our service to be prompt and courteous. We look forward to hearing from you next time you need to ship a car!
Reviewed May 4, 2019
My experience with Sherpa was very good. They were very professional on the phone. The organizer was very professional. And the driver was also very professional. The transport took four days and they arrived on time. And the vehicle arrived in good condition. Also, the quote I was given was good. It did not change throughout the process. If I ever had to ship again, I'll go to Sherpa.

V, thanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed May 3, 2019
I was purchasing a vehicle from my brother-in-law in Utah and needed to ship it to Virginia. When we were debating whether we were gonna buy a vehicle, I was getting an idea of what it would cost to ship. But then, when I did some research and read reviews, I went with Sherpa. Though they were slightly more expensive, I felt better about their reviews. Their customer service rep was responsive but then my experience was a little confusing with the driver. He had called me the night before and I originally thought he was gonna be in in the morning, but then he was in Tennessee and he was just too tired and didn’t get to my place until the afternoon.
Also, Sherpa needs to be careful about saying door-to-door delivery. I knew they wouldn't be able to pick up at my brother-in-law's house because he lives on a very narrow, hilly, angled road. It would be tough to get a truck up there as there would be no way. I live right off a main drag and then a neighborhood with wide streets, and they had told me they would bring the truck here. They never do that and they would meet at a gas station. It’s not door-to-door per se. I had to arrange for somebody to take me there and stuff like that that I didn’t know I would have to do. Still, the guy whom I worked with at Sherpa was very helpful and answered a million of my questions.

Marsha, thank you for taking the time to leave a review! Consistent, clear communication and honesty are the foundations of our philosophy and we're glad you found our representatives to be courteous and helpful throughout the process.
We're sorry for any inconvenience you experienced by having the delivery occur on the main road instead of your brother's home. As you noted yourself, carriers often have big trailers which can make maneuvering narrow streets difficult. In situations like these, we defer to the judgment of the carrier for safety reasons. We appreciate your patience and understanding as the carrier worked to find a location that allowed your vehicle to be delivered safely.
Thanks for choosing Sherpa Auto Transport! We look forward to hearing from you next time you need to ship a car!
Reviewed April 27, 2019
I did research, found a few companies, got quotes, and Sherpa Auto Transport was the most reasonable. The service was great. The transport organizers that I dealt with who set up everything up for me were perfect. We had the initial call and I gave them my information. Within a week, they had a driver booked. A month later, the driver came, met me in a parking lot, and loaded my car. A week after that, my car was dropped off in California. The price stayed the same, even though the location of the drop-off changed. Sherpa worked with me.

Brynee, thanks for picking Sherpa! It was our pleasure to assist you in shipping your vehicle. We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent and courteous communication and a trusted network of carriers. We truly care about making sure every auto shipment goes as smoothly as possible and are glad that we provided you with a stress-free car shipping experience!
Reviewed April 26, 2019
My car was picked up on time and delivered when they said it would be; there were no problems with the car (no damage). The driver called me when he picked the car up and gave me 3 time windows when the car would be delivered the last one a 15 minute window. The car was unloaded on my street (door to door service) as they said it would be. I was very anxious when I was looking for a transport company but the people at Sherpa assured me there would be no problems and there weren't any. I would definitely use them again.

Thanks for choosing Sherpa Auto Transport! We know that shipping a car can be anxiety producing. That's when we founded Sherpa we vowed that we would disrupt the industry standard by making auto transport smooth and stress-free. We do just that every day by communicating honestly and frequently with our customers, offering transparent pricing backed by our Price Lock Promise and only working with the best available carriers.
William - we look forward to assisting you again in the future!
Reviewed April 25, 2019
I could not have been happier with the customer service received. The agents I worked with listened and responded to my needs professionally and quickly. I needed a car moved from Texas to North Carolina and fast. They came through. No problems at all. I would highly recommend.

Thanks for the great review, Brenda! Consistent, clear communication and honesty are the foundation of our philosophy so it's great to hear that you found us to be all those things. We appreciate the opportunity to serve you and look forward to assisting you again in the future!
Reviewed April 25, 2019
My wife and I were moving states, and Sherpa had the best prices in our price range. From the reviews I’ve read, everything seemed great about them too. In fact, they were pretty upfront about everything, including what they quoted us, and the customer service was great. We paid exactly what I was quoted and they were responsive too. They updated us when they told us they were going to and so overall, we were happy with them.
Communication is also one of things we were looking for. Knowing where our vehicle was and how far they were gave us peace of mind that the vehicle was coming and a good idea as to when it would come. We moved in the winter and there was quite a bit of storms where we moved to. But the vehicle came in a decent amount of time. It was about five days and although there was some dust from moving across states, other than that, the vehicle was in good condition. We were happy with it.

Ryan, thanks for choosing Sherpa! We know that that shipping a car can be stressful - that's why when Sherpa was founded we were committed to doing things differently. And every day we live out that promise every day by being communicative, honest and professional. We truly care about making sure every auto shipment goes as smoothly as possible which is why we offer transparent pricing backed by our Price Lock Promise, work only with thoroughly vetted carriers and offering our Clean Car Guarantee. This program allows you to get a free car wash - on us! We sincerely hope you will take advantage of the Clean Car Guarantee. Please give us a call if you have any questions about redemption!
Thanks again for partnering with us. We hope to serve you again in the future!
Reviewed April 23, 2019
I bought a Mercedes and I shipped it through Sherpa Auto Transport from Virginia to California, 3,000 miles which took only three days. Sherpa's price, responsiveness and their overall structure made me choose them. Their customer service were responsive, answered the phone, gave me answers and kept me up-to-date. What I paid for was exactly what they quoted. I thought it was still a little high to ship a car. I’ve shipped cars for less expensive, but it seems like it was the going rate. Nonetheless, they met all my expectations as far as they did what they said they were gonna do. The car arrived in good shape and it was a fine experience overall.

Rolf, thanks for choosing Sherpa! We truly care about making sure every auto shipment goes as smoothly as possible. It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier.
Thanks again! We look forward to hearing from you next time you need to ship a car!
Reviewed April 22, 2019
I needed to ship my 2019 Dodge. I looked at three transport companies and based on the reviews and all the good ratings I found on the internet, I thought, of all the transport companies, Sherpa might be the one I was looking for. Their customer service rep was very good. I had to call him a couple of times and he was always quick to respond and always ready to help out. The quote I was provided with was not too pricey. There were other transport dealers who were offering me the same shipping for a much cheaper price. But then again, it was all about the best service and the quality, so I chose Sherpa instead. They even sent me $100 rebate in the form of a debit card after my car was shipped which was a nice gesture from them. Overall, I had a good experience with Sherpa and if I ever had to ship my car again, I would go with them again.

Thanks for choosing Sherpa, Vivek! We are passionate about providing a better auto moving experience, and we make sure this happens by providing top-notch customer service centered on communicativeness and professionalism and offering transparent, honest pricing backed by our Price Lock Promise. With our Price Lock Promise, you’ll never experience bait-and-switch pricing. We tell you the amount it will cost to ship your car and stick to it. We enjoyed working with you and look forward to assisting you again in the future!
Reviewed April 20, 2019
I shipped my 2012 Subaru Impreza STI through Sherpa Auto Transport when I moved. I looked at one other transport companies but Sherpa's customer representative’s honesty made me go with them. Their customer service was great. They explained to me why the quote was how it was and it made sense. It was right on and that was what I had to pay. Their courier driver was great. The total transport took about two weeks. However, there were some things that I didn’t see afterwards when I got the vehicle so I was not too happy about that. One of my fenders got bent. It was a very minor damage, but it got bent in a really weird way and I can’t help but to think that somebody clipped the other side of my fender wrong and pulled it out a little bit. Nevertheless, my experience was great overall.

Arnold, thanks for choosing Sherpa Auto Transport! We're glad that you had a good experience. One of the many reasons we're able to provide our customers with a smooth and stress-free experience is our Price Lock Promise - which you describe in your review. With our Price Lock Promise, you’ll never experience bait-and-switch pricing. We tell you the amount it will cost to ship your car and stick to it. That’s it. When your car is delivered you'll pay the exact amount you were quoted.
Thanks again for working with us! We look forward to helping you again in the future!
Reviewed April 13, 2019
I was moving from Mississippi to Virginia and I didn't wanna drive while I was moving. I had googled several transport companies, and Sherpa had a cheaper rate. I dealt with a very helpful rep. She emailed me to make sure that I was going to keep the schedule. There would be a fee if I didn't keep it. She told me the day that they would pick my car up. And the person who did that called before he left to pick it up. I gave him the information because my brother was gonna be the one to make sure they got my car. Everything was what I expected. The guy was really nice. He called me before he came. And my car was much the way it was when I left. I was satisfied with Sherpa and I would recommend them.

Yvonne, thanks for choosing Sherpa Auto Transport! It was our pleasure to assist you in transporting your vehicle. Consistent, clear communication and honesty are the foundation of our philosophy. This is why our representatives are committed to keeping you updated throughout the transport process and answering any questions you might have about the industry in general or your specific transport.
We love hearing that you would recommend us to others. In our eyes - this is the highest form of compliment!
Reviewed April 12, 2019
I liked Sherpa's customer service. Their rep was really helpful and she gave us information. Their pricing was reasonable as well. I had them ship my vehicle about 2000 miles when I was moving 'cause I got a different job. Their guy delivered my vehicle on time after about four days and everything was fine. In the end, I paid the same amount I was quoted.

Thanks for choosing Sherpa Auto Transport, Somasundaram! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing backed by our Price Lock Promise and top-notch customer service. Thanks again for working with us! We look forward to helping you again in the future.
Reviewed April 11, 2019
I was moving from Florida to Las Vegas and thought I had a vehicle transport company. However, when I tried calling them a second time, I didn't get an answer. I was concerned, so I searched for top transport companies and Sherpa came up. The rep whom I spoke with there was absolutely wonderful. She explained how the companies worked and that they don't own their own trucks. She said that if I got a really low-balled price, then I may not be able to find a driver. I would be sitting waiting for my car to be picked up but then nobody would show up. I told her that that would be like the company I couldn't reach. On top of that, I had people calling me saying they had a truck in my area. I told them what date I wanted to go and they were calling arbitrarily. It was ridiculous.
The quote Sherpa provided me was great. The driver was wonderful too. They picked up my vehicle a day earlier and that was okay. When it came, it was fast. My daughter-in-law got the car and sent me a picture. Though the car was very dirty, I took it to a carwash and mailed them the receipt and the bill of lading so I could get reimbursed. Working with Sherpa was absolutely wonderful. I could not have been more pleased.

Thanks for taking the time to leave a review, Carol! We're sorry you had a frustrating previous experience shipping a car. We know that all too well ourselves. Our owner experienced bad communication himself when he was shipping his vehicle. That's why when we founded Sherpa we promised to do things differently - communicate clearly and honestly with customers, provide transparent pricing backed by a Price Lock Promise and only work with thoroughly vetted carriers.
We're glad that you had a great experience working with us. Similar to if you had driven your vehicle to Las Vegas it's normal for cars to get a dusty during transit. To help with this we offer our Clean Car Guarantee which enables you to get a free car wash! We sincerely hope you will take advantage of this offer. If you have any questions about how to redeem it please give us a call.
Thanks again for choosing Sherpa!
Reviewed April 10, 2019
My daughter was doing an internship in Florida and I was supposed to drive the car down, but then I had to have some unexpected surgery. I looked at three companies to transport the car and Sherpa seem like they were very reliable. The people were friendly. The price wasn’t the cheapest. But the price was fair and accurate with the final cost. The driver was also very professional. The initial person did not know that there was a satisfaction guarantee. I was trying to find out what would happen if there was a delay and it didn’t arrive when it was supposed to, and that initial person wasn’t able to answer that question, but the manager was able to. Sherpa was expensive but you get what you pay for.

Hi, S. Thanks for taking the time to leave a review. We're committed to providing the best car shipping experience which is why we proudly offer our satisfaction guarantee. We're glad that you found our customer service representatives to be friendly and helpful. When you work with Sherpa, every quote comes with our Price Lock Promise which means that the amount you are initially told it will cost to relocate your vehicle is the final amount you will pay. We guarantee you'll never find any hidden fees or experience bait-and-switch pricing.
Thanks again for choosing Sherpa. We look forward to serving you again in the future!
Reviewed April 9, 2019
I needed to transport a 2012 Camaro from Georgia to California. Sherpa had good reviews and the quote they provided was accurate. Customer service was great and the driver was awesome. Everything was good and it all worked out. I’m very pleased with their services, and I would definitely use them again and recommend them.

Gina, thanks for choosing Sherpa Auto Transport! Responsiveness and honesty are the core principles that guide our business and it’s great to hear that you found us our customer service great. We look forward to assisting you again in the future should you need to ship another vehicle!
Reviewed April 8, 2019
I needed a transport service to get a car from where I was moving. Sherpa seemed like a good company, plus they were based in North Carolina which was where I was moving from. The driver was wonderful and he was the best part of the whole thing. He got the car there pretty quick and dropped it right to me.

Paul, thanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed April 7, 2019
I'm relocating to the West Coast and I had to ship a '17 Mercedes. I had booked with someone else, but their performance was awful. I had to cancel midway with them because they were not responding to my calls. Sherpa was the last minute maneuver. It was a little expensive, but they were pretty prompt at answering. I would have preferred the process to be two days earlier because they put surcharge on the quote because they want to put me on the fast track. But eventually, it became a slow track, but still I kind of paid the same amount. It was all right. Communication I feel, was the major problem, in general, with this kind of stuff, but they were pretty good.

Suvankar, we're sorry that you had a disappointing experience previously. We know what that's like all too well. Our founder experienced the same thing when he tried to ship his car. That's why when we founded Sherpa we promised to do it differently by providing top-notch customer service, transparent pricing backed by our Price Lock Promise and partnering with only the best available carriers. Thanks for choosing Sherpa. We look forward to helping you again in the future!
Reviewed April 6, 2019
I purchased a car from my in-laws in Nevada and needed it shipped to Kansas. I hadn't used the transport company a long time so I went online and searched top transport companies. There were four different lists out there and I reviewed them and then read consumer reviews and feedback on them. Sherpa stood out as having the positive feedback, even though it hadn't been in business as long as some of the others.
Their customer service rep was very informative, explained the process in detail as far as what to expect and things I should do to protect myself in case the damage to the vehicle and whatnot, and communicated throughout the process while they were trying to find a driver. There's a little bit of a special door-to-door in the mountains during snowstorms. They were very patient through the process finding a driver to meet my timeline. Also they never changed the quote. The only thing that changed was their portion or fee, in the sense that they made massive on the deal as time went on. It was either the driver got more in the end, but they honored their price.
My in-laws were concerned about the type of trailer being used because it wasn't a big semi-truck car transport. It was just a three-car transport pick-up truck and not something they were used to dealing with. But the driver was cordial to them. It was perfect. The driver called me a day in advance of the delivery and gave me a window and updates of the day he would meet me. He parked the car in my driveway for me.

Thanks for taking the time to leave a review, Daniel. It means a lot that out of the many options available in the marketplace you choose to work with Sherpa. We're glad that you had a great experience and found our representatives to be knowledgable and helpful.
In addition to top-notch customer service, we are disrupting the industry by providing honest, transparent pricing. Rather than bait and switch customers with low prices only to never meet their timeline or increase the price later on, we proudly offer our Price Lock Guarantee, which you describe in your review. The Price Lock Guarantee says that the price you get during your quote is the final price you will pay. When you work with Sherpa you'll never encounter any gotcha costs or hidden fees.
Thanks for choosing Sherpa Auto Transport! We hope to assist you again in the future!
Reviewed April 5, 2019
First off, this is the first time we've ever had a vehicle transported and were completely unsure of what to expect. We needed a vehicle transported from Georgia to New Mexico. After spending hours researching several companies and reading many, many reviews, we chose Sherpa Auto Transport and requested a quote. Three days after receiving our quote we were ready to finalize the agreement, but unfortunately for us, the price had increased by $300. We were told the Annual migration of Snowbirds from the southeast to the northeast had begun in earnest and that getting a driver to go from southeast to southwest was going to be difficult unless we sweetened the pot (by increasing our bid by $300).
I was less than pleased with this information and immediately called our second choice to see if they were of the same opinion. They didn't state it as succinctly but did agree in general. As I was hanging up from speaking with the second company, I received a call from Sherpa who implored me to carefully check the details of any other company we might choose to deal with to make sure they didn't promise us a lower price and then surprise us with the higher price when it was time to actually finalize an agreement. Felicia at Sherpa was very convincing and her concern seemed heartfelt. She convinced me that it was unfortunate timing, but a reality we were nevertheless being forced to deal with.
I don't know if the other company would have been able to save us a few hundred dollars, but I can't find any fault with the service I received from Sherpa or Ro-Way Express (The carrier assigned to our transport). Communication was excellent. I received timely emails advising me of the status of our shipment (Waiting to be assigned a carrier, assigned a carrier, on its way, due to arrive). They put me in direct contact with Ro-Way so we could address any concerns and/or specific requests.
We couldn't have been happier with the service we received from Sherpa or Ro-Way Express. Excellent communication with both companies. Gabriela was my primary contact for Ro-Way and was excellent at keeping me apprised of the status of our vehicle. Emil (transporter) was a joy to deal with and took very good care of our vehicle, which arrived in pristine condition, sooner than expected. I couldn't give them any higher praise. Thank you Sherpa and Ro-Way for taking an unknown, stressful endeavor and exceeding our expectations. I would absolutely use either of these businesses again.

Doris, we know that shipping a car for the first time can feel daunting. We do our best to alleviate any concerns a customer might have by being courteous, professional and knowledgable. As you discussed with our representatives, the auto transport industry is constantly fluctuating. Because we are committed to relocating your vehicle in accordance with your timeline - we use real-time data based on market trends to determine our pricing. We appreciate your patience and understanding as we worked together to ship your car.
In addition to being honest about our pricing, when you work with Sherpa we promise to keep you in the loop throughout the transport process. We never want any customer to have any questions left unanswered or feel unsure at any moment. That's why we communicating frequently and honestly to ensure comfort and satisfaction. It was our pleasure to assist you and we hope that we can work together again in the future!
Reviewed April 5, 2019
We bought a vehicle and we were going to ship it from Florida to New York. We looked at 7 different transport companies and I had a better feel from dealing with Sherpa than I did with the others. Their quote was higher than some of the others I received, but I didn't mind paying it. Sherpa's rep walked me through what they were going to do in detail. He informed me how payment processing would work. They were very professional and answered all my questions regarding insurance protection and payment at the other end. I dropped the car off for them locally and in two days, they were at the pickup point with my son at the other end. I felt like I was in good hands with this move.

Scott, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We treat every car entrusted into our care as if it were our own. That's why we take all potential carriers through a thorough vetting process to ensure that we are only working with the best available. In addition to only working with reputable carriers, we also promise to provide honest, transparent pricing backed by our Price Lock Promise. With our Price Lock Promise, you’ll never experience bait-and-switch pricing. We tell you the amount it will cost to ship your car and stick to it.
Thanks again for choosing Sherpa. We look forward to helping you again!
Reviewed April 4, 2019
I emailed Sherpa and their reps were able to respond to me. I had them transport my vehicle about 900 miles. That time, we weren’t able to get the van into my house driveway ‘cause of the snow in Minnesota, so we told them where we’re gonna drop the car and they put the keys into the front. The place was a huge parking lot. They put the plate number and they took pictures when they were putting it on and sent those pictures to us. On the other end, they called my daughter a couple of hours ahead of time and told her where they were gonna be. They were there and it worked very smoothly. However, their carrier was non-enclosed so the van picked up some dirt. Still, it was fine upon arrival. If I know people who are gonna use a car transport service, I would refer them to Sherpa.

Joe, it's great to hear that you would recommend us to others. A referral is the highest form of compliment in our eyes.
While we proudly offer door-to-door transport, occasionally carriers will request an alternative spot within close distance to ensure a damage-free pickup. We appreciate your patience and understanding as you worked with the carrier to find a location that was safe for loading.
We're also glad that the carrier took you through a thorough inspection of your vehicle and documentation on your Bill of Lading. This is an important part of the process and it's great to know that this carrier was comprehensive in his assessments.
Thanks again for choosing Sherpa!
Reviewed April 3, 2019
I was moving for about 1,600 miles at least for a job, and I needed to transport my Ford Explorer. I looked at three companies and Sherpa had the best online reviews. The customer service representatives at Sherpa were excellent. They were very friendly, professional, patient and thorough. The quote given was very accurate, and it only took them about four days from when they picked the vehicle up to when they dropped it off to the location. It was pretty fast. The driver and I were texting back and forth, and they were updating me. The vehicle was in the same condition as when it left. I would definitely work with them again.

Thanks for choosing Sherpa Auto Transport! We love hearing that your delivery went well and that you found our team to be courteous, professional and knowledgable. Providing top-notch customer service is of the utmost importance to us which is why we're committed to providing fair, honest pricing backed by our Price Lock Promise, keeping in touch throughout the transport process and only working with the best carriers available. Thanks again for working with us. We look forward to working with you again in the future!
Reviewed April 1, 2019
I'm in a different state and I was transporting a Honda Civic to a family member. I looked at a few companies and chose Sherpa based off other customer experiences and reviews. It was my first time, so they were able to make it easy to understand and to have more information when I was going into it. They also gave me details about how the process worked. They gave me some estimates and said it could change if there was some rough weather at the time, but it all went exactly as planned. Their quote was pretty fair from other quotes I had gotten and other people I talked to. It seemed within the same range, and I got what I needed and what I asked for.
The only improvement would be in the department between them and the drivers that they hire. It’s like dealing with two different companies when the driver arrived, and I had to contact them individually. It would be great if I could just deal with only Sherpa and have them deal with the rest. Other than that, the vehicle got where it needed to be fairly quickly, and there were absolutely no issues.

Thanks for taking the time to leave a review, R. We're glad that you had a good experience. We know that shipping a vehicle for the first time can feel daunting - that's why we promise to make the process as smooth and stress-free as possible. We do this by communicating frequently and honestly and offering pricing backed by our Price Lock Promise.
As is the standard, we partner with carriers to transport our customers' vehicles. We stand out from our competitors, however, in our unwavering commitment to working with only the best carriers available. Each carrier goes through a thorough vetting process to ensure that we are only working with the best of the best. While the carrier does communicate with customers during the transport process, we encourage our customers to call us at any time should they have any questions or concerns. Our representatives are always happy to assist in any way to ensure that your transport is successful and stress-free.
Thanks for choosing Sherpa. We look forward to serving you again in the future!
Reviewed March 31, 2019
Sherpa was great. Firstly, there was virtually no repetitive calls/emails/texts trying to gain my business, as other brokers/haulers were doing. Customer service was excellent. They took time to explain the entire process and were transparent about how the business works (brokers/haulers). They offered a discount when asked and found a transporter for me that provided excellent on time service with great communication. We will definitely use Sherpa again if the need arises!

Thanks for taking the time to leave a review, Serena! When you work with Sherpa we promise that you will always be kept up-to-date throughout the transport process. We want all our customers to feel not just comfortable with choosing Sherpa, but knowledgable about how the process works. That's why our representatives are committed to staying in touch and answering any question that may arise. We truly care about making sure every auto shipment goes as smoothly as possible so it's great to hear that you had such a positive experience. Should you need to ship a vehicle again in the future - we look forward to assisting you!
Reviewed March 29, 2019
We had our cars transported with Sherpa from the west coast to the east coast. Their quote was more than what we expected but once I researched about it, their quote was nicely in the middle of the price range. They told us that the transport was gonna take seven to 10 days, but it only took three days and it was delivered to our daughter who lives in Davidson. We were moving to North Carolina after we drove in the Davidson area and I liked their dealer in Charlotte. It was a local company. Also, I liked their $200 gift cards and free carwash. We only had four weeks and the whole move was pretty stressful, but everything fell into place and it all worked out.

Thanks for choosing Sherpa, Sippy! It's great to hear that shipping your vehicle to Davidson didn't add to the stress of your move. We're committed to making the auto transport process smooth and stress-free by communicating honestly and frequently, providing transparent pricing backed by our Price Lock Promise and partnering only with the best available carriers. Thanks again for working with us. We look forward to helping you again in the future!
Reviewed March 27, 2019
The customer service at Sherpa was fantastic. The whole team was wonderful. I will be using Sherpa again without a doubt.

It was our pleasure to assist you, David! We enjoyed guiding you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. Thanks for the great review!
Reviewed March 26, 2019
Moving across country is no feat and the last thing you want to think about is having to worry about your car traveling on a truck over 2600 miles. With Sherpa I was very happy with their service, they arrived on time, Chris was very polite and courteous and was even a little early in delivery. With all the problems I had with moving, this was NOT one of them. I would highly recommend Sherpa.

Thanks for choosing Sherpa, Karleen! It's wonderful to hear that amidst the many challenges of relocating - you didn't have to worry about transporting your vehicle. We make shipping your car a smooth and stress-free experience by offering fair pricing backed by our Price Lock Promise, communicating frequently and honestly throughout the process and partnering with only the best available carriers. Thanks for the great review. We hope to assist you again in the future!
Reviewed March 26, 2019
Everything worked as advertised. Driver very courteous and helpful on both ends. All the phone exchanges with Sherpa folks were very courteous as well, all questions answered and handled. No issues at all. I'd use Sherpa again should the occasion arise.

Thanks for choosing Sherpa, Darrel! Responsiveness and honesty are the core principles that guide our business and it’s great to hear that you found us communicative and reliable. We're glad that you had a great experience and look forward to serving you again in the future!
Reviewed March 26, 2019
I researched a lot and discovered what a racket auto transport can be. Sherpa was consistently highly rated across review sites. Their bid was higher but not unreasonable and if you read enough about this industry, you soon discover that low ball bids are low for a reason and usually cost you more in the long run.

Dawn, we know that this industry doesn't have the best reputation. We are passionate about providing a better auto moving experience, and this begins with transparent pricing. That’s why we’re proud to offer our Price Lock Promise. With our Price Lock Promise, you’ll never experience bait-and-switch pricing. We tell you the amount it will cost to ship your car and stick to it. That’s it. Thanks for choosing Sherpa Auto Transport!
Reviewed March 26, 2019
I had a loss in my family and the vehicle needed to come back from Florida to Denver as I needed to use that vehicle for my daughter that started driving. Sherpa's rates were pretty good, and so were the reviews. The customer service was precise, and they gave me all the expectations to what was going to be happening. They gave me a time frame in which the vehicle was going to be picked up. They said the driver was going to call me, which he did, and we met in the open area in Sarasota, Florida. It took four to six days, but it was within the timing I was told.

Carlos, thank you for trusting us to ship your vehicle. We are committed to making the auto transport process as smooth and stress-free as possible by communicating frequently throughout the process, offering transparent pricing backed by our Price Lock Promise and taking potential carriers through a thorough vetting process. We're glad that you had a great experience and found our customer service to be professional. We look forward to helping you again in the future!
Reviewed March 25, 2019
It was a pleasure to do business with SHERPA, my car was picked up in NJ within the promised time and arrived at the SC destination on time and in the same condition without any damage or scratches. The Driver David ** was very nice and polite. Customer service was flawless, Felicia was wonderful and so nice to deal with and so was everyone else. The price for the transport was fair and there were no hidden costs, I paid exactly what was quoted. This company strives for excellence from the moment of the initial contact thru the whole process until your car is safely delivered.

Thanks for the great review, Christina! It was our pleasure to assist you in relocating your vehicle. We take all potential carriers through a thorough vetting process and it's great to know that this strict system was once again successful in securing a customer a great carrier. In addition to working with only the best available carriers, we're also proud to offer our Price Lock Promise. This Promise does exactly what you describe in your review - ensure that when you work with Sherpa you will never encounter any hidden fees or gotcha costs. To put it simply, the price you pay when your car is delivered is the exact same amount as what we quoted you. We promise.
Thanks for choosing Sherpa Auto Transport. We look forward to serving you again!
Reviewed March 25, 2019
The reps at Sherpa were very good and their quote was comparable to what's out there. The delivery of the Forester was within a few days, which wasn’t any different than what they told me it was gonna be. I would recommend them.

Thanks for the great review, Linda! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed March 21, 2019
I can’t say enough good things about Crimson and her co-workers at Sherpa. We were relocating for a new job and needed to transport our car cross-country. The quote I received was exactly what I paid – this eliminated a lot of anxiety I was getting from reading horror stories online from people who had their quoted price changed by the broker after the carrier was contracted. Sherpa did a fantastic job communicating with us throughout the entire process. We knew exactly what to expect and they were always available to answer our questions. We also had the contact information for the carrier if we wished to speak directly to the dispatcher or the driver. We actually used Sherpa twice in the same month – the job was rescinded at the last minute and we had to send the car back home. Sherpa quickly and efficiently set us up with a carrier for the return trip. I highly recommend this company!

Lisa, thank you for taking the time to leave this review. It's wonderful to hear that you enjoyed working with our representatives to ship your vehicle twice. They are committed not just to keeping you updated on your vehicles during transport but also making sure you understand how the auto transport industry works so that you can feel confident in choosing to work with Sherpa. By offering transparent pricing, backed by our Price Lock Promise, we ensure that you never pay more than you were initially quoted. If more money is required to get your vehicle delivered on time - the Price Lock Promise makes sure that we'll take care of the extra cost.
Thanks for choosing Sherpa Auto Transport. We hope we can serve you again in the future!
Reviewed March 20, 2019
These folks will be my go to for auto-transport henceforth. Professional, always responsive, and did exactly what the were contracted to do. My car showed up in an enclosed transport, even though I contracted for an open carrier. Above and beyond the call of duty! Thanks.

Dan, we're so glad to hear that we've earned your trust to ship your vehicles in the future! We work hard to make every transport smooth and stress-free by communicating frequently throughout the shipping process, offering fair pricing backed by our Price Lock Promise and only working with the best carriers available. Thanks for choosing Sherpa now and again in the future!
Reviewed March 20, 2019
We needed to transport a car from Minnesota to Florida and read many great reviews on Sherpa. The driver was very kind, respectful and took extreme care with handling the vehicle. Kelsea at Sherpa was extremely helpful with planning and scheduling the pickup. I would definitely recommend Sherpa and would use them again in the future.

Thanks for choosing Sherpa Auto Transport, Susan! We're glad that you enjoyed working with our representative and that our thorough vetting process ensured the carrier you worked with was also great. We will be sure to add this to his file as we consider him for future transports. Thanks again for picking Sherpa. Should you need to ship a vehicle again in the future - we look forward to serving you!
Original Review: March 20, 2019
I never considered shipping a vehicle, but when the need arose - I'm glad I selected Sherpa. The customer service and frequency of communication was impressive. From pre-pickup to post delivery, Sherpa representatives stayed in contact. I even received a few calls from the delivery driver to update me on the expected delivery date. I would definitely do it again!

Elliott, thanks for choosing Sherpa! It's wonderful to hear that you found your experience to be impressive as we strive to provide the best customer service in the industry. When you work with Sherpa you're working with a company that promises to treat your vehicle as if it were our own. That's why we're committed to providing you with frequent updates throughout the transport process and taking potential carriers through a strict vetting process to ensure they meet our exacting standards.
Thanks again for picking Sherpa. We look forward to assisting you again in the future!
Reviewed March 17, 2019
I shipped my car from Las Vegas to California. I spoke to many brokers and shipping companies. When I spoke to Sherpa they were professional, courteous, and responsive. Their price was fair and my car was delivered without damage in a timely manner. Most important, they were honest and kept me informed throughout the process. I don't ship vehicles regularly but if I need to again, I'll definitely use Sherpa.

Thanks for the great review, Tony! It means a lot that you chose us to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to have a smooth and stress-free experience. We ensure this happens by doing what you described in your review - communicating frequently and courteously, offering transparent pricing backed by our Price Lock Promise and working with only the best available carriers. Thanks again for choosing Sherpa Auto Transport. We look forward to serving you again in the future!
Reviewed March 17, 2019
I purchased a 2017 Sublime Green Ram 1500, sight unseen except for internet pictures, from a dealer in Louisiana. I needed to have it transported to Florida. After speaking with a few transport companies that sounded a little sketchy, I came across Sherpa's ad. I called and spoke with Sean who allayed my fears of interstate auto transport. He found me a great transporter who was courteous and competent. I was contacted several times by Gregory, the transporter, while en route. The truck arrived safe and sound almost to my doorstep! And as a bonus, I received the $100 gift card I was promised within 2 weeks! Great company! I would definitely use Sherpa again. Sherpa takes the guesswork out of interstate auto transport. Thanks Sean!

Michelle, thanks for taking the time to leave a review! It was our pleasure to assist you in relocating your truck. We know that this industry doesn't always have the best reputation. That's why Sherpa was founded - to disrupt the status quo by providing excellent customer service, fair pricing backed by our Price Lock Promise and partnering with only the best available carriers available. Thanks for choosing Sherpa Auto Transport. We look forward to serving you again in the future!
Reviewed March 15, 2019
Sherpa could not have made it easier for my cross-country move! Jessie assisted me and was very friendly and professional. The trailer driver did a very thorough inspection of my car with me before and after delivery. Their clean car guarantee car wash credit and price-lock feature were also major benefits. Highly recommend!

Dominick, thanks for choosing Sherpa Auto Transport! This company was founded to make transporting vehicles smooth and stress-free. It's wonderful to read that you felt we accomplished that as we assisted you in shipping your car. In addition to our commitment to only working with the best carriers available and our Clean Car Guarantee, Sherpa also stands out from the rest because of our Price Lock Promise. With our Price Lock Promise, you’ll never experience bait-and-switch pricing. We tell you the amount it will cost to ship your car and stick to it. We'll use money from our own pockets if necessary to ensure that your car is delivered on time.
Thanks for the great review. We look forward to serving you again in the future!
Reviewed March 14, 2019
Myself and my family (ies) have been trying to find a auto shipping company but no avails. I was so devastated because I wanted the car to get there before us. So I went online looked for companies that will ship car. Some said they will get there 4-6 days. But when my sister called Sherpa Auto Transport, they booked her immediately. The next week, she got a call from them saying that we have a driver that will transport our cars. Before the driver arrived, he called us.
We met John (Jonathan) who was our driver, he was very cool and jovial. We didn’t get our BOL on time but he kept asking us, he was really patient. He kept asking us if we received it. Then we told him that we received it, he said "nice doing business with you". He picked up our cars on Tuesday morning, our cars arrived at the destination on Thursday. Wow! That was just 2 days delivery. The cars arrived safe and sound with no damages. Thank you so much Sherpa Auto Transport!!! I will surely recommend Sherpa Auto Transport to families and friends.

Busayo, we love hearing that you and your family enjoyed working with us to ship your vehicle. Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing backed by our Price Lock Promise, clear communication and thorough carrier vetting process.
Thanks again for working with us. We look forward to serving you again in the future!
Reviewed March 14, 2019
The truck driver called & gave me info on time me would be there to load our car plus he called again when hear the pick up spot. He told me what would happen, took the photos of the car, did the signing & loaded the car. He answered all my questions. I knew he would transport the car just like it was his own & he did. Very happy with his service & the persons on the phone that set up my account with this great caring transport driver. We would use again if needed.

Hi, Gus. Thanks for choosing Sherpa Auto Transport. We pride ourselves on working hard for our customers by taking any potential carrier through a thorough vetting process to ensure they meet our stringent standards. It's great to hear that our process was successful and you had a great experience working with this carrier. We will be sure to add this to his file as we consider him for future transports. Thanks again for allowing us to assist you with shipping your vehicle!
Reviewed March 14, 2019
My mother was moving in with us and she wasn’t able to drive. The Sherpa rep was friendly and answered all my questions. I requested the enclosed transport and the computer system wasn’t able to tack on that extra amount. But when I called and I got the email, I reviewed it and I noticed that it automatically switched it to open. When I verified that I wanted it enclosed, the rep fixed it on his end and told me about the increase in price, which I knew was gonna be more. The vehicle was in the same condition as it was when it was put on.

Thanks for leaving us a review, Lisa! Thanks for paying close attention to your quote and alerting us that it didn't match your initial request. Consistent, clear communication and honesty are the foundation of our philosophy so we were eager to update your transport preferences to reflect your needs. We're glad that you had a good experience and look forward to assisting you again in the future!
Reviewed March 13, 2019
When I was gifting a Hyundai van to my grandson 1,000 miles from here to North Carolina, Sherpa Auto Transport was the most professional. They kept in touch with me the best and they answered my concerns. It was a first time experience for me. They were thorough and they said the things I wanted to hear. I was assured of I would be constantly kept in contact, and I was. They followed up with me and they were professional all the way around. I could pay a little bit more, but I felt better about them taking the car than I did with another company.
Right before the car got shipped, it needed a jump-in and they said they could jump it and assist me, which took a big burden off of me. The crew got there a day ahead of schedule. The delivery was very smooth and the vehicle was inspected here, and then inspected there. I knew what we were doing. The quote was accurate. The cost was a little bit more, but it gave me peace of mind. I would recommend Sherpa again.

Joann, thanks for choosing Sherpa Auto Transport! Shipping a car for the first time can feel daunting. We do our best to alleviate any concerns a customer might have by being courteous, honest and communicative throughout the entire auto transport process. It was our pleasure to assist you and it's great to hear that we were able to make your first experience shipping a vehicle was a positive one!
Reviewed March 12, 2019
Our truck driver Nick was very professional, kept in touch, answered when we called, made sure of our specific location and needs. Made extra effort to load car and unload at the delivery point due to location difficulties. Ordering and process was seamless and easy. All my questions answered. Great delivery.

Jeff, thanks for choosing Sherpa! One way that we stand out from our competitors is our thorough vetting process. It ensures that we only partner with the best available carriers. It’s wonderful to hear that the carrier you worked with was great at keeping in touch. We will be sure to add this to his file as we consider him for future transports. Thank you!
Reviewed March 10, 2019
I recently hired Sherpa to transport our son's car from Orange County, California to Palmyra, PA. They gave me a fair price and promise a door to door delivery and they stood by their words. My account manager Patrick called everyday and told me the new car's location. The driver called the day before delivery and gave us the location day and time of delivery. The car arrived to our home in very good condition, nothing broken, no dents or scratches, just very dirty. Which was okay to us. After reading all the bad reviews and complaints we were very happy and satisfied with the delivery. Thank you Sherpa for an excellent job. I highly recommend this company to my friends and family and will use them again for sure. This is very respectful and trustworthy business. I will give them A++.

Thanks for choosing Sherpa Auto Transport, Mimi! It was our pleasure to help you relocate your son's vehicle. We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent and courteous communication and partnering with a trusted network of drivers.
As I'm sure our representative shared with you, it's pretty common for vehicles to become dusty during transit - just as if your son had driven his car to Pennsylvania himself. That's why we're proud to offer our Clean Car Guarantee which enables customers to get a car wash for free. We sincerely hope you will take us up on this offer so that your son's vehicle can get squeaky clean!
Thanks again for working with us. We appreciate you recommending us to your friends and family and look forward to assisting you again in the future!
Reviewed March 9, 2019
I looked into three transport companies and I was mainly going after the pricing and then the reviews to make sure it wasn’t like damaged cars. Sherpa won and their customer service reps were all super nice, which the icing on the cake. The delivery guy was super cool, and he treated me and the car really well. The transport took about a week and it was really fast. They said it would be longer, but it ended up being even faster which was pretty awesome. Sherpa should keep doing what they're doing. Everybody's happy. I'm military and I deal with a lot of different companies, but Sherpa was pretty honest and I appreciate it. I have recommended them to three other people.

Compton, we know that there are a lot of options available in the marketplace and are appreciative that you chose to work with Sherpa. As you describe in your review, our representatives are committed to not just being nice, but professional, courteous and knowledgable. It's important to us that our customers feel informed about their shipment, the process and how the auto transport industry works in general.
We appreciate you recommending us to others! A referral is the highest form of compliment in our eyes. We look forward to working with you and your friends in the future!
Reviewed March 8, 2019
Sherpa delivered exactly what they advertised and made it a very easy process. I was very satisfied with the level of communication I received from them throughout my shipment and wouldn't hesitate to use them again in the future.

Thanks for choosing Sherpa Auto Transport, Ryan! It was our pleasure to help ship your vehicle. We love hearing that you felt we delivered on our promise to provide a smooth, stress-free transport with frequent communication and fair pricing. We look forward to serving you again in the future!
Reviewed March 8, 2019
The Sherpa representative got in touch with me right away, and she told me how to save money and gave me different options to make it more affordable. I liked that and it made me so comfortable. They gave me a decent quote. The driver called me to make sure to tell me that he was close, and what time he was coming by. I recommend them.

Elizabeth, thanks for choosing Sherpa Auto Transport! We're so glad that you had a positive experience. Consistent, clear communication and honesty are the foundation of our philosophy. It's great to hear that you experienced that first hand when we worked together to ship your vehicle. Thanks again for working with us! We look forward to assisting you, and anyone else you refer our way, in the future!
Reviewed March 7, 2019
Sherpa helped handling the car pickup and delivery very efficiently. My agent communicated with me proactively and I’m informed of every process. She helped with all my queries and is very responsive. I’m very happy that Sherpa keeps the communication transparent. The driver is also very thoughtful and helpful, and I really appreciate his efforts.

Hannah, thanks for taking the time to leave a review! We strive to provide the best auto transport experience possible and make this happen by providing them with fair pricing, frequent and courteous communication and a trusted network of drivers. It's wonderful to know that you felt we did this when we helped you relocate your vehicle. We look forward to assisting you again in the future!
Reviewed March 7, 2019
Sherpa was less expensive than the other companies that I looked at. I called them and then they sent me a text once I put the information out. I called them back, but we couldn't reach an agreement. I checked some other companies, and then Sherpa called me back and I told the rep what I was willing to pay and we reached an agreement. The transporter that they chose was very good. He was thorough, on time when he said he was gonna be there, and I enjoyed that. I like to keep abreast on the transaction, including when he was gonna be there and what time, and they kept me abreast. I've recommended Sherpa to someone, and I'll be using them again in the next couple of weeks.

Thanks for choosing Sherpa, Samuel! Responsiveness and honesty are the core principles that guide our business and it’s great to hear that you found us communicative and reliable. We thoroughly vet the carriers we work with and will be sure to note your positive experience to this carrier’s file as we consider him for future transports. We're looking forward to assisting you again on your next transport!
Reviewed March 6, 2019
Everyone was very professional. They provided a hassle free experience. They did what they said. The driver kept me up to date on pickup and delivery. I would definitely use them again and recommend them.

Hi Vicki. Thanks for choosing Sherpa Auto Transport. We love hearing that your auto transport experience was hassle-free. By providing our customers with fair pricing backed by our Price Lock Promise, frequent and courteous communication and a trusted network of drivers we work hard to ensure that every customer has great an experience as you did.
We appreciate you recommending us to others. A referral is the highest form of compliment in our eyes! Thanks again for working with Sherpa.
Reviewed March 6, 2019
The setup of the shipment was courteous, timely and generally very professional. It took less time than we expected for both pickup and delivery. Todd ** delivered the car after a bout of heavy winter weather, early in the morning, with a good attitude - good on you, Todd! Thanks to all of you in making the transaction as good as it can be.

Richard, thank you for the great review! We love the words you used to describe your Sherpa experience. Our team works hard to ensure smooth and stress-free transport for our customers by being "courteous, timely and professional." We thoroughly vet the carriers we work with and will be sure to note your positive experience to this carrier’s file as we consider him for future transports. Thanks for choosing Sherpa Auto Transport. We look forward to assisting you again in the future!
Reviewed March 6, 2019
Sherpa Auto Transport's follow-up communication was fantastic. They were very proactive and it made it easier to deal with them. Also, the quote was very reasonable and it matched the final cost. The delivery guy was great. The transport took four days, which was exactly as long as they told me. I was very happy. I'd recommend Sherpa.

Nicole, thanks for taking the time to leave us a great review! When you work with Sherpa we promise that you will always be kept up-to-date throughout the transport process. That's why our representatives are committed to staying in touch and answering any question that may arise. We're glad that you had such a wonderful experience. We look forward to helping you, or those you refer to us, in the future!
Reviewed March 5, 2019
I needed to transport a car to North Carolina and I had a pleasant interaction with the rep at Sherpa Auto Transport. The quote that I was provided with was a little higher than others but I was more comfortable with them and I paid for the quality of service. The lady I spoke with was nice. They offered me some rebate but I haven't received it yet. Overall, the experience was good and the service was excellent.

Thanks for choosing Sherpa Auto Transport, Mitch! We're glad that you had a good experience and that you felt our representatives were courteous and communicative. We strive to provide an excellent shipping experience and understand that the way to make it happen is by keeping the customer in the loop throughout the process. That's why our team is committed to frequent updates.
Should you have any questions about redeeming your rebate please give us a call or email us. We're always eager and willing to answer any questions you might have.
Reviewed March 4, 2019
I purchased a Toyota Camry in Florida and had it shipped to New York. Sherpa's price quote was the best and their customer service was very responsive and pleasant. They did what they said they were gonna do. They waited to get someone who would do it for the price that they quoted, and in the end, they took a smaller piece of the action in order to give me the price they quoted me. I spoke to the driver during the process as well and he was very nice. The Camry was delivered in the timeframe that they said, and it was in the same condition it was when it left Florida.

Thanks for the great review, Denise! It was our pleasure to assist you in relocating your Camry to New York. One of the many things that separate us apart from the rest is our Price Lock Promise. With our Price Lock Promise, you’ll never experience bait-and-switch pricing. We tell you the amount it will cost to ship your car and stick to it - even it if it means using our own money to ensure your vehicle is delivered on time.
Thanks for choosing Sherpa Auto Transport. We look forward to serving you again in the future!
Reviewed March 1, 2019
I called Sherpa after looking at a lot of companies on the internet. After deciding on Sherpa we picked a date for pickup. Because of the area I was located in Sherpa couldn’t find a truck to haul my car. I told them I needed the car picked up on a certain date without fail as I was leaving the state. On that day a trucker showed up and loaded and delivered my car cross country without a hitch. The driver was courteous and professional. I would use Sherpa again.

Thanks for the review, Al! It means a lot that you chose to work with Sherpa out of all the options available in the marketplace. We strive to provide the best auto transport services by being upfront and honest with our customers regarding pricing, communicating thoroughly throughout the process and only partnering with the best available carriers.
Thanks again for choosing Sherpa Auto Transport. We look forward to serving you again in the future!
Reviewed Feb. 28, 2019
This is my first time ever writing a review on a company. However, I felt compelled to do so because I am upset and disappointed with this company. The company promised to pick up my car on a specific date but failed to do so. I felt they promised to pick my vehicle up on the day I had requested just to get my $300 deposit. I was never notified of the name of the carrier as they stated in their terms and agreement. But yet, the $300 was withdrawn from my bank account. I ended up calling the company to find out who the carrier was going to be only to be given only a first name.
The day the carrier was scheduled to pick up my car, I had to call Sherpa to find out a time range. They gave me the carrier's cell number to find out. However, the carrier never answered the phone or returned my phone calls or responded to my text messages. As the day went on, I never did hear from the carrier so, I called the company back to find out what was going on and to inform them I had never heard from the carrier. After reaching out to the carrier, Sherpa calls me to say the carrier couldn't come until the next day.
Originally, if I had known my vehicle could not be picked up on the date I had requested, I would have never signed the contract with this company let alone pay a deposit. But, again they promised my vehicle would be picked up on the date I had requested. In the end, I rated them two stars. This was because they did refund me my $300 deposit. However, it was not without a headache.

Kimberly, we’re sorry to hear that you were disappointed with your Sherpa experience. We work hard to ensure smooth, stress-free transport for every customer. When that doesn’t happen we do our best to solve any problems that may have arisen. We’ve attempted to reach you multiple times, but have been unsuccessful. We hope you will give us a call or email us so that we can assist you further.
While we strive for perfection, we do not always succeed. We accept responsibility for the technical issue that occurred which prevented your pickup notification from being sent to you. We know it must have been frustrating not to have sufficient notice. We ran a thorough audit and have taken steps to prevent this from happening to other Sherpa customers.
Again, we’re sorry that we disappointed you and sincerely look forward to hearing from you.
Reviewed Feb. 28, 2019
This was an amazing experience. Sherpa did an outstanding job at explaining and making sure that I was aware of everything before choosing the company. The transporter was very punctual down to the minute. A very thorough inspection was conducted on both sides of the transport. I was very pleased and definitely will recommend this company and they have a repeat customer.

Jadis, thank you for the wonderful review! We're glad that you felt your transport was outstanding. At Sherpa, we're committed to providing a better vehicle shipping experience by communicating with frequently and honestly, offering transparent pricing backed by our Price Lock Promise and working with only the best available carriers.
In our eyes, a recommendation is the highest form of compliment. We greatly appreciate you recommending us to others!
Reviewed Feb. 28, 2019
The drivers are very professional when picking up and delivering your vehicle to your destination and that helps to give you a feeling that your vehicle is safe. I had this company transport my Toyota RAV4 twice and if I need to transport my vehicle in the future I will not hesitate to call Sherpa Transport. They provide excellent customer service from the time you call to book to transport.

Lucille, thank you for choosing Sherpa Auto Transport! We work hard to ensure a smooth and stress-free transport experience for all our customers. It speaks to our dedication to honest, frequent communication and transparent pricing that you have allowed us to assist you not just once but twice!
Should you need to need to ship your RAV4 for a third time or any other vehicle - we look forward to hearing from you!
Reviewed Feb. 28, 2019
The customer service reps at Sherpa were all very attentive and answered all the questions. Everything was great. They gave me a very good quote and it was equal to the final price. It was the correct cost of the service. The delivery came on time and the vehicle was in good condition. Everything worked well.

Nicholas, thanks for the great review! It's great to hear that you felt you had a customer-centric experience as consistent, clear communication and honesty are the foundation of our philosophy. We appreciate you choosing Sherpa Auto Transport for your vehicle shipping needs. Should you need assistance in the future we look forward to working together again!
Reviewed Feb. 27, 2019
This is my first time writing a review, my experience with everyone at Sherpa Auto Transport was so professional and positive that I was compelled to share my experience too. I shipped three cars from Riverside, California to Philadelphia, PA. The price was very reasonable and the service was excellent. The scheduled pick-up and delivery was timely and they kept me posted. We were driving a U-Haul to Philadelphia and called several times to ensued that my cars would be delivered on time; the staff was always efficient did not get upset and gave me an update in real-time. The driver was very nice and delivery the cars as scheduled. I highly recommend Sherpa Auto Transport to anyone needing to transport his or her auto. Sherpa Auto Transport has excellent service, a professional staff, and willing to assist me regardless of how many times you call them.

Dee, thank you for the wonderful review! It was our pleasure to assist you in shipping your vehicles! Responsiveness and honesty are the core principles that guide our business and it’s great to hear that you found us communicative and reliable. Thanks for choosing Sherpa Auto Transport. We look forward to assisting you again in the future!
Reviewed Feb. 27, 2019
I looked at three or four transport companies to transport my vehicle from Oklahoma to Cali and Sherpa was the cheapest. The quote they provided was spot on. They also got back to me. The transport took three to four days and the vehicle arrived how we shipped it.

Thanks for choosing Sherpa Auto Transport! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed Feb. 26, 2019
I read Sherpa's reviews and got them for my move from L.A. to Dallas. The quote was fair and it was exactly accurate. My whole experience was great. They were awesome.

Katie, thanks for choosing Sherpa Auto Transport. We love hearing that you had such a wonderful experience. We enjoyed assisting you and hope to have the chance to do so again in the future!
Reviewed Feb. 24, 2019
I was relocating 2,000 miles and after contacting three or four different providers, I ended up going with Sherpa. They had good reviews and I was comfortable with using them because I felt confident they would deliver without any bait-and-switch like I would've gotten with other companies that lowballed the quote. Sherpa's quote was a bit higher than most people, but it was exactly the final cost. The transport was about six to seven days and it was seamless and really good. The rep was efficient too. Also, the communication was good and as expected. The guy contacted me when he picked up the car, when he was close, and when he arrived.

Linda, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. You're exactly right when you describe that we promise to never use bait-and-switch pricing. Too often customers are misled into believing that their vehicle can be shipped for a very low price only to be told again and again that they must pay more to meet their deadline. We use a different strategy - we give you one price and stick to it - even if it means we have to use money from our own pockets to ensure that your car is shipped.
Thanks again for choosing Sherpa! We hope we can serve you again in the future.
Reviewed Feb. 23, 2019
I'm moving from West Coast to East Coast and when I signed online, Sherpa was the one recommended. I had one call from the transport organizer at the beginning, and then, later, just the email interaction. All of these went well. When the driver was about to arrive, he gave me a call and then I got my car. It's all good. All in all, it took 12 days to transport my vehicle, and it went smoothly. While the final payment was a bit higher than the other companies, it was reasonable.

Thanks for choosing Sherpa Auto Transport, Katie! We truly care about making sure every auto shipment goes as smoothly as possible and are glad you experienced this first hand when we worked together. Thanks again!
Reviewed Feb. 22, 2019
Our daughter was moving from Florida to California for a transfer with her job and she needed to ship a 2010 Toyota RAV4. She looked at a few transport companies online and contacted one company. They took a deposit and sent the contract. But we didn’t like the terms of their contract at all and they didn’t have a very good rating on the Better Business Bureau. Then, we found Sherpa and we went with them. We’re very happy with our experience from start to finish. Their name is very cool and certainly good marketing on their part because it’s easy to remember.
The customer service rep we had answered very quickly and explained the whole process. He told us a little bit about how the industry works and a little bit about how we don’t pay a deposit until we see the contract. The contract was just attached to the quote so we could take a look at the whole thing and see what we were getting into. Then we called back and told them to go ahead and look for a driver for us. It was a very easy transaction and their people were very good to talk to. They didn’t pester us, they told us what we needed to know, and were very professional.
The cost was slightly higher but we liked their betting process. We felt like we were probably going to get a better-quality driver with valid insurance so to us, it was worth a little bit more money. It was certainly something we could live with because we would then have an assurance that we were getting somebody who we really wanted to trust our car to. And the terms of the contract were quite reasonable, especially compared to the other one we looked at before.
We were working under a pretty tight deadline around the holidays, so we were concerned that things might be delayed. But Sherpa found someone and about half an hour later, we were meeting with the driver to drop the car off. Sherpa had to pay a free-hand to get someone to do the transport but they didn’t pass the cost on to us, which was very wonderful.
The driver was very reputable and he was taking a lot of care documenting the car's condition before it got on the truck. Also, the route from Florida to California was the only run that he did, so that made us feel better. We met him again with our daughter on the other end and he was very professional as well. He delivered the car right on time and very close to our daughter's apartment. Everything was perfect. We would use Sherpa again and we would recommend them.

Pamela, thank you for taking the time to share your experience! It was our pleasure to help you ship your daughter's RAV4. We strive to provide the best customer service in the industry and it's clear from your review that you felt we did so. We make this happen by communicating frequently and honestly with customers, being upfront about our pricing and willing to move our own money to ensure your car gets delivered.
You also touch on another aspect of Sherpa that is unique - our thorough vetting process. We're committed to only working with the best carriers in the industry and take any potential carrier through a thorough vetting process to ensure they meet our stringent standards.
Thanks for shipping with Sherpa!
Reviewed Feb. 22, 2019
I purchased a car that I needed to transport to Washington state from West Virginia. I went through and reviewed different auto transports, looked at the feedback through the various websites that provide that, decided to talk to them and selected Sherpa. I got different quotes too. Sherpa's rep provided me a quote and explained the process to me. Their quote was in the ballpark of being something that was about midrange so they had a good quote. I agreed and gave them the downpayment amount, then they provided who they would subcontract it to. It was back and forth communication and emails, and they were very good about that, and they answered questions too if I had any.
The entire process took a week and a half. The delivery went fine and the car was delivered to the front of my house. It was a little dirty when it arrived which was expected, but they offered a free car wash. In terms of the cost in relation to the quality of the service, it was a good deal from what I've seen from the other quotes. They also stuck to their quote and it was exactly what it was all throughout the transport. I'd recommend Sherpa to other people.

Thanks for the great review, Kelly! When you work with Sherpa we promise that you will always be kept up-to-date throughout the transport process. We want all our customers to feel not just comfortable with choosing Sherpa, but knowledgable about how the process works. That's why our representatives are committed to staying in touch and answering any question that may arise.
A recommendation is the highest form of compliment in our eyes. We appreciate you recommending us to others!
Reviewed Feb. 21, 2019
From pick up to my front door great communication with driver the entire trip from New York to Texas. Shelby GT350 arrived in an enclosed trailer in perfect condition. Very pleased with the overall experience.

Chris, thanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed Feb. 21, 2019
Before hiring Sherpa, I had contacted another broker and had their assurance that my car would be transported within 2 weeks. Well, six weeks later, nothing. I called Sherpa and within days my car was transported and arrived as promised, coast to coast! The driver was professional and my car was in perfect condition.

Hi Joanna. We're sorry to hear that you had an unfortunate experience previously. Your story is one we hear all too often - a broker promises a vehicle can ship for too low a price and the customer is left stranded with their vehicle never picked up. That’s why we’re committed to making sure your car gets delivered for the price we quoted, even if we have to dig into our own pockets to make that happen.
It was our pleasure to help you ship your vehicle. Should you need to transport a car again in the future - we look forward to assisting you!
Reviewed Feb. 21, 2019
I was moving and was shipping my car from coast to coast. Sherpa was what I found in Yelp, Consumer Digest, and other sites, and it had good reviews. The rep that I spoke with from Sherpa was professional. Setting up a diver took them four days. The guy picked up my car and I only talked to him for 30 seconds, but I had no complaints. I was there during the delivery and that was good. We even inspected the outside of the car together, and it was all good. I took my pictures and then we just took it from there. The entire transport process took 10 days. My car was dropped late -- it was a little more than a week. But, everything went off without a hitch, so I couldn’t have been happier.

Hi John. Thanks for choosing Sherpa Auto Transport! We're glad you had a wonderful experience as our team strives to provide top-notch customer service to ensure a smooth transport An important part of the auto shipping process is inspecting your vehicle before and after transport. It's great to hear that your carrier did this with you. Thanks again for working with us. We hope we can serve you again in the future!
Reviewed Feb. 21, 2019
We wanted our son to have the Ford truck up in Idaho, so we needed transport service. The broker that I went with found Sherpa Auto Transport. Sherpa's customer service was really great. They understood that there was a situation with my son up in Idaho and they were more than willing to work with us about that. The cost was great too. The amount that they quoted to us was what we paid. The truck was shipped from Lakeside, San Diego up in Idaho and it took three days from when they picked it up to when it was dropped off to our son. The delivery of the truck went really well and it didn't have any damage at all. Everything was great with Sherpa.

Hi Nancy. Thanks for choosing Sherpa Auto Transport! We're glad that you found our customer service to be excellent. It's one of the things we're most proud of. We promise to keep be courteous and communicative throughout the auto transport process to ensure that every customer feels informed and comfortable. We look forward to serving you in the future should you need to ship a car again!
Reviewed Feb. 20, 2019
Sherpa provided EXCELLENT service; everyone was so helpful from placing the order to all the follow-up calls and emails to keep me updated on the shipment. Chris from Guyette Trucking was also EXCELLENT! He kept me updated the entire trip, etc. Great service!

Mary, thank you for the review! We love hearing that you had an excellent experience as we work hard to make every transport smooth and stress-free for our customers. It's great to hear that you had a great experience working with this carrier. We will be sure to add this to his file as we consider him for future transports. Thank you!
Reviewed Feb. 20, 2019
I purchased a Toyota FJ Cruiser from Minnesota and it needed to be shipped to Pennsylvania. I looked at two different transport companies and based on the online reviews I got Sherpa. I called them and asked about a price quote. The quote they provided was reasonable. The two that I contacted was in the same ballpark. Sherpa looked around for a driver that would take the job. Once they found that, they arranged with the dealer to arrange a time to pick up the car. They were very good.
The delivery process went well and I liked the bill of lading process with the trucking company. They put an electronic bill of lading, took pictures of the before and was signed off by the dealer. When they arrived, they did the same thing, and everything was fine. The transport took two and a half days which was decent and it was even faster than I expected. The SUV was fine upon arrival, considering the driver was beating a snowstorm so it was good.

Joe, thanks for choosing Sherpa Auto Transport! It was our pleasure to guide you through the auto transport process. We're glad to hear that you had a great experience with the carrier we choose. We take all potential carriers through a thorough vetting process to ensure that they meet our rigorous standards. We will be sure to add this to your carrier's file as we consider him for future transports. Thank you!
Reviewed Feb. 20, 2019
My mom is too old to drive and so I had Sherpa move her car from New York to Florida and I was very happy with them. It was a little scary because it's a new company but I chose to work with them having done my research on it. I went on a lot of different sites besides the Better Business Bureau and everything that I read was good. I talked to them and told them what I needed and the date. The rep said they needed a few days to find a driver. I asked them to please stay in touch as soon as they find out. I got a little worried when we were getting into the timeframe since I had to have it down here latest by Tuesday morning, and it was Friday at 4 o'clock and they haven't heard anything yet. But they said I was number one on the list. Then at 6 o'clock, I got a call and I was like, "Oh, thank God." It got picked up Saturday night at about 7:30 PM.
Somebody from the actual carrier company called me and then the driver called my sister on the other end up north. I was told when the car was gonna be here and the driver called me on Monday morning saying he was gonna be here in half an hour. It was very good. My sister also filled me in on what the driver had told her. They did the whole thing where they walk around the vehicle and she looked at stuff and then he marked them.
When it came down they showed what was marked. It's the first time I shipped a car, so I didn't know what to expect. They make a lot of stops when they're putting the cars on the carrier and you wonder if they're gonna pull it off and put it on. Things can happen when they're pulling other cars off and pulling yours back on. But if you're dealing with professional then they'd take their time and be very careful and that's what they did. They never sent me the free car wash, though. Still, it's a great experience. Sherpa is a very commendable company.

Al, we know that shipping a car for the first time can feel daunting. That's why we do our best to alleviate any concerns a customer might have by being courteous, honest and communicative throughout the entire auto transport process.
We're sorry to hear that you've had trouble taking advantage of our Clean Car Guarantee which allows customers to get a free car wash. We'd love to help you redeem this - please give us a call or email so we can assist you!
Thanks for choosing Sherpa Auto Transport. It was our pleasure to help you deliver your mom's car.
Reviewed Feb. 19, 2019
This was my first experience shipping a vehicle, but because the distance was so great (from Colorado to New York) I decided it would be much more cost effective this way. After doing some research, I went with Sherpa based largely on the customer satisfaction in the reviews. They weren't the least expensive shipper but I wasn't willing to take any chances with my investment vehicle. I'm glad I did. I spoke with Crimson from Sherpa (who is a real sweetheart) and she helped to set everything up. After that I was assigned a driver. The communication between myself and the driver was excellent, the shipping time was excellent (Friday afternoon to Monday morning) and my truck arrived in the same condition it left in. Money well spent! I will absolutely use Sherpa again when I'm in need of their services and I highly recommend them to anyone else who has shipping needs.

Thomas, thanks for choosing Sherpa Auto Transport! Shipping a car for the first time can feel daunting. We do our best to alleviate any concerns a customer might have by being courteous, honest and communicative throughout the entire auto transport process. We're so glad that we were able to assist you in shipping your car to New York and look forward to helping you again in the future should you need it!
Reviewed Feb. 19, 2019
I was really really apprehensive about this kinda service. Jessica was awesome in calming my fears. Answered all my questions. Sherpa transportation gave me a quote and that was what is was!!! Very impressed with the accuracy and communication from beginning to end!! And they give you car wash etc!!! I highly recommend!! I'm referring everyone I can!! Safe and secure!!

Hi Mildred. We absolutely understand why you would be hesitant - this industry doesn't have the best reputation. But that's why we founded Sherpa. We wanted to transform a stressful process into one that is smooth and pain-free. We do this by being upfront and honest with our customers regarding how the process works and our pricing, keeping you updated throughout the shipment and working with only the best carriers available. Thank you for choosing Sherpa Auto Transport. We appreciate you recommending us to others!
Reviewed Feb. 19, 2019
I was looking to move a car across the state and Sherpa was a direct recommendation. With the open communication, it was a good experience with their rep. The quote was exactly the same until the end, and the pickup and delivery went smoothly.

Thanks for choosing Sherpa Auto Transport, Dan! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Thanks again! We hope to assist you again in the future!
Reviewed Feb. 18, 2019
Sherpa charges a reasonable price for the service they provide, and everything was to my liking. I called them, gave the information and explained that I was shopping around for the best price. They explained to me what their price would be, how they came up with their price and explained that there was also a $100 rebate after the fact. All in all, my interaction was good. The vehicle had been in a pretty sever accident prior to it going to Sherpa, and when I got it from them, it was in great shape.

Hi Greg. Thanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed Feb. 18, 2019
I was moving from Oregon to Georgia and I needed to ship my Toyota Camry. I looked at five different companies but in the end, I went with Sherpa because it was on top of the customer reports list. Also, I talked to a couple of associates and they were very helpful on the phone. They knew what they were talking about and they didn't make any sign of force kind of advertising on the phone. The quote they provided was competitive with other companies as well.
The car was delivered in good condition. From when they picked it up, it was delivered in about 11 days which was what they had promised. It was on time and was very properly done. My interaction with the driver was very fine too. Amazingly, the original quote didn't change. Also, the city that they were shipping from is a small town and not very popular with the truckers, but in the last minute, Sherpa managed to pull it off and they didn't take any commission out of the transaction. They basically paid all the money that they collected to the driver just to make sure they can secure the driver. This was a very, very unusual business practice.

Ray, it means a lot that you chose us to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We love hearing that you felt this way while we worked together to move your Camry.
In addition to our clear communication, our commitment to transparent pricing sets us apart from the rest. We promise that we to make sure your car gets delivered for the price we quoted, even if we have to dig into our own pockets to make that happen.
Thanks again for choosing Sherpa! We look forward to assisting you in the future!
Reviewed Feb. 17, 2019
I had a Nissan Maxima transferred from Minnesota to California which was about 2,000 miles. I looked at a couple of transport companies but I liked that the staff from Sherpa were courteous and friendly on the phone. It was a fine interaction. Everything was alright when we worked with Sherpa and we got the $100 Visa gift card. There was some talk about the reimbursement of the car wash, which was up to 20 bucks, but that never showed up. Still, the car is here and that’s what matters. Overall, I had no complaints and the quality of service was all good.

Thanks for taking the time to leave a review, K! We pride ourselves on being courteous, informative and transparent. It's great that you experienced this when we worked together.
We're sorry to hear that you had trouble redeeming your Clean Car Guarantee, but are glad that we were able to assist and get your rebate to you successfully.
Thanks for choosing Sherpa Auto Transport. We look forward to helping you again in the future!
Reviewed Feb. 16, 2019
I was relocating because of work and I had Sherpa ship a 2017 Honda Civic about 500 miles. I looked at four companies and the reviews for Sherpa were good. The reps were knowledgeable and the delivery of the vehicle was good, too.

Hi Farooq. Thanks for choosing Sherpa Auto Transport. Consistent, clear communication and honesty are the foundation of our philosophy and we're glad that you experienced this when we worked together to ship your Civic.
Should you need help again in the future we look forward to being of service!
Reviewed Feb. 16, 2019
I was shipping a 2012 Corvette down to Florida so I'd have it when I came down. From all the people I spoke with, I had a better feeling with the people from Sherpa. The only thing I had a problem with was that when the car was offloaded, it was pretty dirty. The first place I had to go to was a place to get it cleaned. I was also a little confused 'cause I'd shipped my car before and it had always been in a semi. The driver was pulling it with a pickup truck, which I'd never seen before so I was a little skeptical. But he said he does it all the time, so I figured I'd give him a chance. He was great and I enjoyed talking with him.

Wayne, thanks for choosing Sherpa Auto Transport. You're not the first customer to tell us that their car arrived at the destination a little dirty. Similar to if you had driven your Corvette to Florida, it's normal for vehicles to get dusty during transit in an open transport. That's why we started our Clean Car Guarantee which allows our customers to get a car wash - on us! We sincerely hope that you will take advantage of this offer and allow us to pay for your getting your Corvette cleaned. Please give us if you have any questions about to go about redeeming your Clean Car Guarantee.
Thanks again for choosing Sherpa. We look forward to helping you again in the future!
Reviewed Feb. 15, 2019
I went on the internet and looked at some of the reviews from other people who have used Sherpa. I tried calling and decided to go with them. I was satisfied with the rep that I dealt with.They explained everything to me clearly. I followed all their directions and the car was transported in the time and manner that it said it would be. The car got here okay with no problems. My final payoff was also the quote that they gave me. Whatever they're doing seems to be working.

Thanks for the great review! We truly care about making sure every auto shipment goes as smoothly as possible and are glad to hear that you had a good experience. Thank you for choosing Sherpa Auto Transport and we look forward to working with you again in the future!
Reviewed Feb. 14, 2019
First time shipping our Brand new one and we were concerned about it. We live in Naples for 6 months and our car was being shipped from RI. We heard horrible stories about damaged cars, people not getting their cars for weeks beyond the promised delivery date, and high pressure sales people who basically lie to and tell you what ever you what to hear to get the sale.
The first company we called fit that bill - Road Runner. For example, told me we needed extra insurance on our vehicle and that it would only cost $3.95 - got the contract and it was $395 bucks, terrible customer service - no one returned phone calls and the chat online was useless. Fortunately, we found Sherpa - about $300 buck cheaper. Their customer service was available at all times to assist with any problems we had - and there will always be little problems that can turn into big ones if not handles ASAP- the driver, Max was great, kept us posted as to delivery time and gave us Top line service - the name of his company. Would highly recommend.
Reviewed Feb. 14, 2019
I had to take a truck from the West Coast to the East Coast. Customer service is a thing of the past these days, and Sherpa's reps were really fantastic. The guy from the other company I considered dropped the ball and I had to call Sherpa at the last minute to get the truck there on time. They really stepped up and made it happen. I called them and told them that the other company said they were gonna do it, and now, they’re not returning any calls or emails so I was in a bad spot for getting a truck in transport. I added that we needed it transported by a certain date so the rep said that they better get right on this one.
From start to finish, Sherpa was super fast. Everything they said happened and it was on time, no questions asked. I thought it was gonna be a weird process because we had never done it before, but it was super cool. Also, the quote they provided was a little cheaper than I expected and it was exactly as they said. The driver, Paul, was so nice and a super gracious guy. The transport took seven days, from beginning to end. The weather was all funky, so it was creeping. But even the day before, they said that this was what they think was gonna happen. I explained that we needed it delivered so they made it happen.

Thanks for the great review, Tamara! We're glad we were able to change your mind that great customer service is a thing of the best. It sounds like you had an unfortunate experience previously when you attempted to ship your car. We know all too well how frustrating it can be when you're given false information. Our owner experienced this for himself when he was shipping his own vehicle. That's exactly why when Sherpa was founded we promised to do things differently. We're dedicated to ensuring the best experience for our customers by communicating frequently and honestly, being upfront about our pricing and working with only the best carriers available.
Thanks for choosing Sherpa Auto Transport. We're glad we were able to assist you and look forward to helping you again in the future!
Reviewed Feb. 14, 2019
My car broke down on a road trip, and I had to be back in town. So, I had to leave it in Oregon and get it shipped out. I was doing research, and out of the ones that I spoke with, Sherpa had the most consistently good reviews and were of reasonable cost. I agreed to the price, gave them credit card information and filled out a contract. They had a driver reach out to me who asked if he could pick up the car and deliver it on certain days.
We set up the times and then I went and met the driver to pick up my car. The reps have good customer service. They were good about calling me back. When I told them I couldn't talk and needed them to call me back at a certain time, they called me back at that time. They were respectful and polite. It was overall a pretty easy process. The car arrived on the same condition that I left it in Oregon.

Kenneth, we're sorry that you experienced issues with your car but are glad that we were able to assist you in getting it back home to you. We pride ourselves on our communicativeness so it's great to hear that you felt we did a good job staying in touch with you throughout the transport. Thank you for allowing Sherpa to guide you through the process. We look forward to serving you again in the future!
Reviewed Feb. 13, 2019
Sherpa did an excellent job explaining and coordinating transport for my Camry from Louisville, KY to Colorado. The shipping company picked up and delivered the car in roughly the time-frame promised. Car arrived safely and undamaged.

Richard, thanks for choosing Sherpa Auto Transport! It was our pleasure to help you ship your Camry. We truly care about making sure every auto shipment goes as smoothly as possible and work hard to make it happen.
We hope to help you again in the future!
Reviewed Feb. 13, 2019
I was moving across the country from New Jersey to Arizona in winter time and I have a small car. I didn't really wanna potentially risk it snowing, it being difficult to take my Honda Accord Coupe across country. I looked at three or four moving companies online but then Sherpa had the best reviews out of them. I worked with their reps and they let me know that they would contact me about a week before my car was actually getting shipped. There were a couple of times wherein I had to call back to let them know that they have the wrong ship date on their system. Still, they would constantly email me and answer any questions I had throughout the whole process.
A couple days before my car was shipping out, they didn't have anybody yet and I was kinda concerned. They like assured me that they were gonna get somebody even if it meant taking less money on their end. The quote I got was reasonable for shipping a car cross country and also considering the fact that it was winter time so a lot of people were shipping their car out to warmer states. The moving company they used wasn't the best and the vehicle arrived a couple of days later than what they promised. Even so, I knew anything could happen since they were shipping the car across the country.
However, one weird thing was that the mover guy called me one morning and told me that my car was gonna be at the destination in the afternoon. I told him that I would let my boss know that I leave work early. However, I called back that evening and he told me that he was still in the same location and that he couldn't leave. So he ended up paying for an Uber to get my car which was something I appreciated. The only problem that came about because of that delay was that I had to get a rental car. When my car arrived, it was really dirty but I felt that was expected. Overall, the service I got from Sherpa was really good and I'm really happy with them.

Thanks for the great review, Jason! Safety is paramount - so we completely understand and agree with why you chose to ship your car to Arizona rather than drive it yourself. We promise to always be upfront about how our pricing is calculated. That’s why we’re committed to making sure your car gets delivered for the price we quoted, even if we have to dig into our own pockets to make that happen.
Similar to if you had driven your car out west, it's common for vehicles to get dusty during transit. That's why we proudly offer our Clean Car Guarantee which enables you to get a free car wash. We sincerely hope that you will take advantage of this program and get your car squeaky clean!
Thanks again. We hope to help you again in the future should you need it!
Reviewed Feb. 12, 2019
I bought a vehicle that was in Detroit and I needed to get it back to Nashville. I got quotes from 12 different transport companies and Sherpa seemed to be one of the better rated ones out there. A gentleman reached out to me over the phone then sent me an email quote. The quote wasn’t the lowest but it wasn’t the highest either. It was right in the middle and I thought it was reasonable. If I would’ve flown up to Detroit and would've driven the car back myself, it would’ve cost me roughly the same amount of money.
I took a few days to decide on who to use after doing some research on everybody. Once I committed to Sherpa, they found a truck that was available. They could get my vehicle to Nashville within a day or two. They were supposed to deliver it on Sunday but due to some delay, the driver didn’t get there until Monday which worked out fine for me. The driver was very nice and he kept me updated during his trip. He let me know what the issues were and why he was gonna be delayed. He did a great job and got everything there without any damage. Everything worked out great and I was glad I chose Sherpa.

Hi John. It means a lot that you chose us to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa.
It’s wonderful to hear that the carrier you worked with was also great at keeping in touch. We will be sure to make note of this in the carrier's file as we consider them for future transports.
Thanks for choosing Sherpa!
Reviewed Feb. 12, 2019
We moved from Phoenix to Portland. I looked at a few companies to transport our 2015 Ford Fiesta but ended up with Sherpa since they had a rebate for $100 credit. The quote I was given was fairly competitive. Also, my experience with their staff was good. They were all professional and very nice. The rep who assisted me has good knowledge and expertise too. Overall, the experience with Sherpa was fine.

Brandon, thanks for choosing Sherpa Auto Transport. It was our pleasure to help you ship your car. We don't just want customers to feel comfortable choosing Sherpa but knowledgable about how the process works. That's why our representatives contact customers frequently throughout the transport to provide updates.
Thanks again for working with us. We hope to help you again in the future!
Reviewed Feb. 11, 2019
My son was relocating from California to Michigan and he needed his car shipped. The customer service people at Sherpa were knowledgeable, informative, and respectful. I also talked to a few other companies that used car sales, but Sherpa was very straightforward about what they do and how much it costs. Sherpa was about $150 less compared to other transport companies.
We had a major snowstorm here in the Midwest. The driver had said he'd be here on Saturday around 8 o'clock at night. He called around 5:00 and said that the roads were so bad, he doesn't think he was gonna be able to make it until later, and if it was okay with me, he'd deliver it as soon as he could. So I said, "If it's okay with you, sure, deliver it tonight." I live at the top of the hill. Then I got a call about quarter to 12, and that the driver said, "I'm stuck", He tried to get up the hill to my house. He got about halfway and then the whole rig slid back down. Anyway, he and I were able to get his truck unstuck and my car off of it. I gotta hand it to the guy. He delivered the car rain or shine. The whole transport took four days. It was really fast. He picked it up on the 22nd and delivered it on the 26th. I'd use Sherpa again.

Bill, thank you for taking the time to leave a review! We truly care about making sure every auto shipment goes as smoothly as possible. Responsiveness and honesty are the core principles that guide our business and it’s great to hear that you found us communicative and reliable.
We look forward to serving you again in the future!
Reviewed Feb. 11, 2019
I transported a 2017 Honda Civic through Sherpa Auto Transport when I moved from California to Florida. I looked online at a few transport companies. I had booked with Roadrunner but they didn't show up to pick up the car and I couldn't get a hold of them. So, I called Sherpa at the last minute and they came through for me. The rep was great. He explained everything to me. Their quote was a little higher than Roadrunner but considering the fact that they got the car transported in a very quick manner, it wasn't that much more. So, I was fine with it. It seemed very reasonable to me. They called me when they delivered the vehicle. They told me that they were at the location and when I got there, the car was already off of the truck and ready to go. The condition of the vehicle was great. It left with no scratches and it came back with no scratches or damage.

Hi Rhonda. We're sorry to hear that you had a bad experience previously. We know all too well how stressful it can be when the company you chose doesn't follow through - our owner experienced this first hand when he shipped his own vehicle. That's why when Sherpa was founded we promised to do things differently. We're committed to transparent pricing, communicating frequently and honestly with our customers and only working with the best carriers available.
It means a lot to us that you allowed us to ship your vehicle. It's a responsibility we take seriously. It was our pleasure to help you this time and we hope we have the chance to do so again in the future!
Reviewed Feb. 10, 2019
I was moving and I looked at four transport companies. Sherpa was more professional, and they knew more about what they were doing. Everything was organized. They answered all the questions, and when I called and expressed any concern, the rep took care of everything right away. The transport went great. Three days after, I picked it up. They had it there ready for me, and everything was great. They went through a snowstorm, so the car was dirty. But that was understandable. You get what you pay for. I'll be calling them again because I have a couple more cars coming down.

Thanks for taking the time to leave a review, Salvador! It's important to us that our customers don't just feel comfortable choosing to ship with Sherpa, but knowledgable about how the auto transport industry works in general. This is why we're committed to educating our customers and keeping them as informed as possible throughout the entire process.
Similar to if you had driven your car yourself, it's not uncommon for vehicles to get dusty during transit. That's why we offer our Clean Car Guarantee, which enables you to get a car wash for free! We sincerely hope you will take advantage of this program and call us should you have any questions.
Thanks for choosing Sherpa. We look forward to assisting you again in the future!
Reviewed Feb. 10, 2019
I purchased a car out of state and had it shipped to me. I did an internet search and looked at four companies, then decided from there. I saw a lot of positive reviews from others that have used Sherpa and one thing that stood out was the fact that the price that was quoted was the price that was actually paid. There were no surprises at the end of the trip. Sherpa got the car to me quicker than I had thought, so that was nice. It was a good transaction and they got the car to me quickly. The duration was three days from pick up to delivery. The delivery driver didn't speak much English, but he was nice and we just met in a public parking space. We went over the bill of lading to make sure there was nothing wrong with the car, then he gave me the keys and I gave him the money. It only took 10 minutes at the most. Sherpa got exactly what I thought and they did a fine job.

Brett, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We take this responsibility seriously which is why we promise to treat each car entrusted into our car as if it were our own. We do this by taking potential carriers through a thorough vetting process to ensure that they meet our rigorous standards. This ensures that we work with only the best available.
Thanks for choosing Sherpa Auto Transport. We look forward to assisting you again in the future!
Reviewed Feb. 9, 2019
I received a car that was a family heirloom. I wasn’t able to drive all the way down to Florida to pick it up myself so I needed someone to bring it up for me in a cost-effective manner. I applied for Sherpa's services online and they called me up with the details. It was Christmas time then so finding a driver was difficult, but every time there was an update, someone called me. The car arrived in good condition and it was all I could have asked for. However, the price I had to pay went up because the vehicle unfortunately didn’t start like it was supposed to. It had to be manually moved on to the trailer and then manually taken off. The driver told me that he needed $120 for all that, and I didn't think that was unreasonable. The amount I paid was what I would’ve paid with just about anybody else, and that was assuming the vehicle would run. I expected my experience to be a freaking nightmare, but it was not.

Andrew, thanks for taking the time to leave a review! It was our pleasure to help you ship your car. We're sure it was a surprise to discover that your car didn't operate like you thought it would! It's great that the carrier we assigned to you was still able to transport the vehicle. It's common for inoperable vehicles to cost a little more due to special equipment and additional labor the car requires.
Thanks for choosing Sherpa Auto Transport. We're glad you had a wonderful experience and we hope to help you again in the future!
Reviewed Feb. 9, 2019
Excellent service, speedy results even with terrible weather, I was always kept in the loop. Driver was very easy to get in touch with - text or phone call he always responded. Stayed very true to the projected time frame. Best prices around.

Jason, thanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed Feb. 8, 2019
I was moving back from Seattle to Chicago and had taken the car out with one company, then scheduled with another company to come back. But, that company never came. I had told them that I needed it picked up right away because I was in an urgent situation. They said, “Yeah, yeah, yeah.” And then, they put it up for very cheap, and it didn’t get picked up. And every time I called, at first, they would answer and say, “Oh, we’re trying so hard, but it’s holiday time,” and then, they stopped answering my calls.
So then, Sherpa picked up and they were fabulous. They explained to me what was going on because I didn’t understand the process, which is that the shipment is put online with everybody. And you’re basically posted. Then, any trucker can look it up. What they had done is the people I contacted, even though I was paying them a large sum of money, they had put it up for very cheap, so no one was picking it up. Sherpa's rep then said that they will charge me the regular rate, the rate that should be, and then they'll post. the final amount was a little bit lower than I was paying the first shipper, but the first shipper was not posting it for a fair rate. They posted it, and within less than 24 hours, I had a shipper.
During the pickup and delivery, I asked them to contact the office of the apartment building where we had been living and make arrangements with that person to pick up the keys. They said it went very smoothly, and they were very polite. They picked it up and when they dropped off, they did a great job. They just notified us in advance, and let us know that they were coming, what day, and what time. Then, they showed up approximately that time, but they called ahead to let us know again that they were half an hour away. Overall, my Sherpa experience was unbelievably good and the car was fine when it arrived. It was as it had been when it left.

Karen, thanks for the great review! We're sorry to hear that you had a bad experience previously. Unfortunately, yours isn't the first story of that kind we've heard and it's exactly why we founded Sherpa. We promise to do things differently - being upfront and honest about our pricing and how the industry works, communicating clearly and frequently throughout the process and working with only the best carriers available.
Thanks for choosing Sherpa Auto Transport. We hope to have the chance to help you again in the future!
Reviewed Feb. 8, 2019
I had to move a vehicle from Virginia to California. When I was checking different transport companies, I saw very good reviews for Sherpa. Even though I got a price quote from other companies for 1,150 and 1,100, I preferred Sherpa's 1,250 because of the good feedback. In addition, the customer service reps I worked with responded every time I called, and even when they did not respond, they gave me a call back as soon as they can.
Their delivery guy was good and everything was communicated right. I gave him my car and he called me one day before it was delivered. He did not come for pick-up though. Instead, I went there. When the car was delivered, one of my back tires was flat. I showed it to him but he mentioned that there was no issue. I immediately went to the filling station and when I filled the tire, it was good. However, I had a concern with the rebate form. I had a rebate of $50 and a car wash service of $20. I sent it through the mail, but there's no response on that. I suggest removing the process of this rebate. Give the discount while giving the quote itself. Or when the delivery happens, just ask the customer to send a scanned copy thru email. They're sending mail and all the documents and I didn't like that process. It should be online.

S, thanks for choosing Sherpa Auto Transport! We're committed to providing the best vehicle shipping experience possible. One way we do this is through our rebate programs. We're sorry to hear you found the process frustrating. We encourage any customer that has any questions about the rebate or how to redeem it to give us a call or email us. Our representatives are always ready and willing to be of assistance.
We're glad that you were able to get your rebate in its entirety and that overall you had a good experience working with us. It was our pleasure to help you ship your vehicle. We hope we can assist you again in the future!
Reviewed Feb. 7, 2019
Communication from our scheduling to speaking directly with the driver thru delivery was professional, honest and reasonably priced! Thank you for delivering our car in pristine condition. Referral worthy!

Thanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed Feb. 7, 2019
I would definitely recommend Sherpa Auto Transport. They shipped the 2006 Toyota Camry from Washington state to Maryland. I called another broker and they changed the price on me three times, so I canceled with that one. Then I saw a television advertisement for Sherpa's service and decided to try them. After giving me the initial quote, they didn't change the price on me. Also, their price was cheaper and there was a $200 difference in their quote compared to other transport companies that I looked at. But the final price did not match the initial quote and it is still being negotiated because the $200 difference includes $100 reimbursement with the TV advertisements. So, I'm still trying to get $100 back but in the Visa card form and there are a couple of steps involved with that.
Other than that, I had a very good experience with the driver. He was very accommodating. But that is not a reflection of Sherpa but more of a reflection of the sub-contractor that they hired. But when I received my vehicle, there was a slight issue. I opted to do the transport with the open-air container, though, so I knew what I was getting into. When the car was delivered, it had lots of dust and the hose for the window washer got disconnected. But I heard from the mechanic that this is a very frequent thing that happens during transport and it was nothing major. Nevertheless, Sherpa was able to figure out a good contract with the carrier driver because they got my car delivered on time despite the weather.

H, thanks for choosing Sherpa Auto Transport! We really appreciate you recommending us to others. If you're having trouble redeeming your rebate we'd be happy to help! Please give us a call or email so we can guide you through the steps.
Reviewed Feb. 7, 2019
I needed a transport service to ship my vehicle from Los Angeles to Florida where I am now stationed. I called a few different places. Every time I speak with somebody, I felt most comfortable with the person I was speaking to through Sherpa about the actual services that were directing the drivers that pick up to us. Sherpa offered me the best price, and their customer service was very helpful. Even the people that they hired to pick up the vehicle were helpful and kept me informed along the way. The quote I was given was the final pay off and it did not change throughout the process. Finding a driver took a little bit, and it wasn't 'till the day prior that they found a driver. It was also the last day the vehicle needed to be picked up. Having somebody to take that a little bit sooner would have been better for comfort. Other than that, my experience with Sherpa was great and they made my experience easy.

Hi Christopher. Thanks for choosing Sherpa Auto Transport. We're glad that we were able to assist you in shipping your vehicle and you found our representatives to be helpful and courteous.
One of the many things that set Sherpa apart from the rest is our commitment to working with only the best drivers available. We appreciate your patience as we worked to find a carrier for your car that met our stringent standards.
Thanks again for allowing us to guide you through the process!
Reviewed Feb. 6, 2019
Used Sherpa to move my father’s truck from Missouri to Tennessee. A simply superb experience. Called numerous transport companies who went above and beyond to tell you all the horror stories you could imagine. Not Sherpa, they were professional, provided the exact cost, shipping procedure, competitive pricing and even had a 100.00 rebate (although “mail in” is a little dated). Truck arrived earlier than expected, driver kept us informed along the way, and was in perfect condition. Highly recommended. Thank you.

Hi Rob. Thanks for leaving us a review! We're so glad you had a superb experience. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of drivers. Thank you for choosing Sherpa Auto Transport and we look forward to working with you again in the future!
Reviewed Feb. 6, 2019
I'm in Florida and I needed a SUV that was in South Carolina. I had an accident and I wasn’t gonna go back there to get the car so I needed it transported down. I checked online on the Consumer and Better Business Bureau and came up with a transport company then I went by with Consumer Reports. When I called Sherpa, it seemed like a good deal so I went with them.
Sherpa's customer service reps called and kept in contact with me. I was told that the SUV would be picked up on Friday and will be delivered between Monday and Wednesday. I got the vehicle on Monday morning and when it was delivered, the driver gave me a call. He said that they will be here within the hour and they were. He was courteous and the vehicle arrived in good condition. Also, the quote I was provided was fair. When we negotiated the price, that was the set price and there was no change. I was given a high quality of service and I was very happy. I would be a repeat customer.

Thanks for the great review, C! One way that Sherpa stands out from the rest is our commitment to communicating often and honestly with our customers. When you work with us - you will never be left in the dark. We promise to keep you updated throughout the transport process.
It's great to hear that you would work with us again in the future. We hope to help you again soon!
Reviewed Feb. 5, 2019
I had a ’98 Dodge Ram 1500 pickup truck transported with Sherpa from South Carolina to Indiana. The reviews on Sherpa online were pretty good. I also liked that they had online scheduling and unlike some of the other companies that I tried to deal with, they didn’t harass me every other day. They weren’t the cheapest, but they were towards the bottom. The truck had very big sentimental value to my family, so it was very important that I wasn’t just going after the cheapest Joe Shmoe. So, I just had a good gut feeling with them, so that’s why I went with them. I called, scheduled it, set it all up and gave the rep my credit card so she could find a driver. The next day, they said they had a driver, and the driver picked it up the day after that and returned it to me the same day.
The woman I talked to was very nice and very polite. I couldn’t complain a bit about her service. The delivery went great as well. The driver was a very respectful gentleman and kept me in the loop on what was going on. I knew there was some bad weather coming and he asked what was the latest time he would be able to drop off because he was trying to beat the weather. Everything was good with the condition of my vehicle when I received it.

Thanks for choosing Sherpa, Don. We take seriously the trust customers place in us when they ask us to assist in shipping a vehicle. That's why we promise communicate frequently and honestly, offer transparent pricing and put any potential driver through a vigorous vetting process.
Thanks again for working with Sherpa. We hope to assist you again in the future!
Reviewed Feb. 5, 2019
Sherpa was a special request for one of our top associate management. Sherpa's service was good. They transported the vehicle from Phoenix, Arizona to San Diego, California and they got the unit to its location fairly quickly. So, our bosses were happy with that. We looked into four different transport companies and decided to go with Sherpa due to their reasonable prices and the type of customer service they provide.
Everything was good with communication with their associate. As far as their customer service, their reps are good about it. They kept me posted and updated me on what was going on, which was a plus. They've given me as much information as they could to make sure that I was contented and happy with their service. The people who delivered the vehicle let me know how close they were in getting to the site. They also tried to work with my schedule as far as our opening hours and made sure that they got there on time or in a certain hour. If an opportunity comes up again, I would use Sherpa's services. They did a good job, and we were quite happy about it.

Rick, it means a lot that you chose us to ship your manager's car with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We leave hearing that you felt updated and comfortable throughout the shipment.
We hope to have the chance to assist you, or your colleagues, again in the future!
Reviewed Feb. 4, 2019
My daughter moved to California from Connecticut. We needed to transport a Toyota Rav4. A bunch of companies came up when I googled transport companies. I had signed with one. And then, after I signed with them, I got a very bad feeling. I didn’t hear back from them. I just didn’t think that they were the right people to go with. I looked up their reviews again, and they had very bad ones. And then, Sherpa came up so I canceled the first company.
Sherpa was a little bit more expensive but that’s fine because they totally did a good job. The reps were honest and everything they told me was correct. If they didn’t know anything, they said they would check and call me back, which is important because I don’t want them giving me misinformation. Also, the driver was nice and communicative. He dropped the car there when we were supposed to get the car and he picked the car up when he was supposed to pick it up. It was delivered in front of my daughter’s building, exactly when we got there. As a matter of fact, we were on the highway, and the car was right next to us. I have already recommended Sherpa to one person. I would use Sherpa again if I ship a car.

Hi Karen. We know it can be difficult to trust another company after being disappointed in the past. We promise to treat every car entrusted into our car as if it is our own - which is exactly what we did when we had the opportunity to help you ship your daughter's Toyota.
Thank you for recommending us to others. A referral is the highest form of compliment in our eyes. Thanks for choosing Sherpa!
Reviewed Feb. 4, 2019
We were moving from Missouri to California and we had to ship two of our vehicles. I went through a dozen transport companies but I got Sherpa Auto Transport's service after I read the reviews from people. It looked like they were reliable, honest, and has fair pricing. When I set the transport up, their customer service was very helpful. They cleared everything up before we decided to spend the money with them and nothing was hidden nor sounded off. The cars were then picked up when they said they were gonna be picked up, and they were delivered when they said they were gonna be delivered. We got the cars in a place a mile from our house where the big truck could park and the amount we paid was the amount we were quoted at the start. Sherpa Auto Transport was reliable and did what they promised to do. We were completely happy with the service.

Scott, it means a lot to us that out of the many options available in the marketplace you chose to work with Sherpa. We take the trust you place in us seriously - which is why we promise to treat each car we ship as if it were our own. We do this by updating you frequently throughout the transport and employing a thorough vetting process to ensure that we only work with the best drivers available.
Thanks for choosing Sherpa. We look forward to helping you again in the future!
Reviewed Feb. 3, 2019
My husband is in the military and I was moving. One of the other services was supposed to get my car and they kept flaking and not answering my calls. And then I called Sherpa Auto Transport one time and the lady that I spoke to set everything up the first day, and my car was picked up within the next 48 hours. The lady was one of the best customer service. Also, the quote was great and the final cost was the quote. When the driver got there, he just called me and picked up my car. He was friendly. Then he kept me posted throughout the days that he was driving it. And then, on the couple hours before it was going to arrive here in Florida, he called me. And then when it got here, he called me again. He was great. It was supposed to take seven days but it was three or four.

Kaylee, we're sorry to hear that you had a frustrating auto transport experience previously. We know all too well how disappointing it is when you can't get in touch with someone at the company you hired to ship your car. That happened to our founder too. It's why when he founded Sherpa he made a commitment to doing things differently: always being upfront and honest with customers throughout the entire process.
It was our pleasure to help you and we're glad that you found your Sherpa experience to be smooth and stress-free. We hope we have the chance to help you again in the future!
Reviewed Feb. 3, 2019
I had a great experience with Sherpa Auto Transport when they shipped the 2012 Toyota Camry over a few thousand miles. The quote they provided was competitive. It was the same as what the other transport companies were offering, but they were a lot better than the others when I went online and saw their reviews. The final cost was the same as the quote that they had originally quoted. They also gave me a $100 rebate which was in the copy of the bill. The customer service reps were A1 and everything with them was smooth.
I saw the driver when I dropped the car off and the next time that I spoke with the driver was on the day of delivery. I met the people who would deliver the vehicle around the corner from my house, then I watched them load the car up. When the car was delivered, they couldn't come down the street since the truck was big. So, I went not too far from where I was and picked the car up. Everything was fine. The car was just like when I dropped it off, although it was a little dirty. I was very satisfied with Sherpa.

Kimberly, we love hearing that you had a great experience working with us! Our carriers often have big trailers which can make maneuvering narrow streets difficult. In situations like these, we defer to the judgment of the driver for safety reasons. We appreciate your patience as you and the driver worked together to find the best place to deliver your vehicle.
Just as if you had driven your Camry, it's common for vehicles to become dusty during transit. That's why we created our Clean Car Guarantee program which enables you to get your car washed - on us! We hope you will take advantage of this program to get your car squeaky clean!
Reviewed Feb. 2, 2019
We needed to ship a car from Denver, Colorado to Goose Creek, South Carolina. We like Sherpa's reviews. My son's in the military and he was unable to leave his base 'till after a certain time in the evening. We had to make sure that the car would not be delivered before 5 o'clock in the evening, and a lot of the companies would not accommodate that.
The reps were great, and they were helpful from the beginning to the end. The driver tried to deliver the truck early, but it wasn't any big deal. He called and asked if he could deliver the truck and my son told him he was not allowed to leave the base. But the guy was great and he just waited for my son. Sherpa's price was the second to highest quote that we got. The other ones were lower, but they couldn't meet our needs. Sherpa also had $100 rebate which they honored and they've sent it back to us. We were very happy with Sherpa. We will go with them again and we won't even look for another company.

Chris, thanks for choosing Sherpa Auto Transport! We're glad that you got to experience our customer-first mentality when we worked together. Our representatives pride themselves on being the helpful, informative and communicative in the industry.
We can't wait to help you and your family again in the future should you need it!
Reviewed Feb. 1, 2019
We searched high and low for secure, safe enclosed transport for our most recent classic car purchase 1100 miles away. The weather was snowy and brutally cold. We placed our request on a Friday morning and Sherpa Transport had a driver assigned by the end of the same day. Our car was picked up the next day and delivered safely to us three days later. It arrived clean and dry. The driver even covered the car inside the closed trailer to prevent any dust from accumulating on the car. Sherpa Transport kept us informed every step of the way. We knew exactly when to expect our car. The driver was very careful and friendly. We will certainly use Sherpa Transport again in the future. They were very professional. No disappointments here!

Steve, thanks for choosing Sherpa Auto Transport! Responsiveness and honesty are the core principles that guide our business and it’s great to hear that you found us communicative and reliable. We look forward to helping you again in the future!
Reviewed Feb. 1, 2019
I ended up going with Sherpa to transport a Toyota vehicle due to their pricing. Everything was clear and straightforward with the customer service reps. The rep, Clinton, helped me ship my car from Florida to Colorado. Everything was set up within a day. I couldn't wait any longer, so I had to make a decision within a day to get things started. The communication with the driver was great. I was updated on when the vehicle will be delivered, which was a couple of hours before the expected time of delivery, so it worked out. The overall cost of the service was good and the transport of the vehicle was within the timeline that they gave me. Everything was good with Sherpa.

D, thanks for choosing us to ship your car. At Sherpa, your satisfaction is our priority. It's why we promise to keep you updated throughout the process, offer fair pricing and work with only the best carriers available. It's great that you experienced these qualities firsthand when we worked together. Thanks again for working with us. Hopefully, we can assist you again in the future!
Reviewed Feb. 1, 2019
Shipped two vehicles (one van and one convertible) from Florida to Utah. Main contact (Josie) provided excellent service keeping me informed as to the shipment progress and coordinated the entire process. Vehicles arrived on time and in the same condition as when they departed Florida. Jorge (the driver) was courteous and professional. Great job!! Highly recommended.

Richard, thanks for letting us help you ship your two vehicles. We strive to provide the best customer service in the industry so we're glad to hear that you found our representative to be helpful and courteous. Thanks for choosing Sherpa. We hope to help you again in the future!
Reviewed Feb. 1, 2019
I bought a low-mileage Audi convertible in Kentucky. I was gonna fly down and drive it to Massachusetts, but I didn't wanna put a thousand miles on it, and so I had a truck back. I called three transport companies and I decided I'd use Sherpa Auto Transport as they were the cheapest. My price was 725, which was great. Also, the girl I talked to seemed nice and wasn't playing games. Even after I made that decision, she told me that they would give me a $100 rebate card. I booked the transport on a Wednesday afternoon and the girl told me that it might take a few days. But then, I got a call from the dealer the next morning and they told me that an auto transport company was picking my car up. I told them that that cannot be as it was gonna be at least a few days, but they told me that the guy has my address and everything matched. So I said, “Well, take the car then, Sherpa Auto Transport.”
That guy subbed the delivery to two guys from Tennessee and those two guys picked the car up in the afternoon. The next morning, the two drivers drove up and told me that they have my car. I thought it was gonna come on a big nine-car carrier truck, but it was just one of those car carriers with three cars. I gave them the cash and they were gone within 5 minutes. I looked up the car for scratches and everything and everything was fine. It has some salt on it as they ran into a storm, but that happens - I wanted a lower price with the open carrier. The whole transport went smoothly and perfectly for me.

William, thanks for taking the time to leave a review. We're glad you had a great experience. One way we ensure this happens is by thoroughly vetting all potential drivers. This process enables us to work with only the best in the industry. Thanks for choosing Sherpa. We hope to help you again in the future!
Reviewed Jan. 31, 2019
I was moving from New York to California and needs to transport my 2017 Subaru RX for 2700 miles. I looked at a dozen of transport companies but I went with Sherpa for their great reviews. Their quote was above average in terms of what I was expecting to pay, but I was willing to pay extra for quality work. They handled my situation very well and got the car to me ahead of schedule. They brought the car to me because of the way my parking lot is designed in the new apartment. It was a little up the street, but still within a few hundred feet walking distance. The car was dirty when it arrived, but because it was driven across the country. I was very happy with the work they did.

R, thanks for choosing Sherpa! During your experience, you were able to experience all that sets us apart from the rest - our deep-seated commitment to work hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of drivers.
Just as if you had driven your Subaru the 2,700 it's not unusual for cars to become a little dirty during transit. That's why we offer our Clean Car Guarantee which enables our customers to get a free car wash. We hope that you will take advantage of this program to get your RX a wash!
Thanks again. We look forward to working with you again in the future!
Reviewed Jan. 31, 2019
I had a car shipped from Washington State to Georgia. I paid a significant amount of money to try to ensure the safety of the new vehicle. However, it arrived late, unloaded in the wrong location, with multiple points of damage including a completely shattered back window. I could not reach their customer service to make a claim and so far I have had to contact my own insurance agency to try to deal with fixing the car. Even worse, the driver could barely communicate with me in English, but he did know how to try bribe me with cash! What a joke of a business. The whole experience was a nightmare. 0/10. Easily the worst commercial transaction I have ever made in my life. To be as polite as possible, I would avoid doing any business with Sherpa.

Hi, Sean. We sincerely regret that you did not have a positive transport experience. The vast majority of customers have great experiences with Sherpa. In your case, we are glad that we were able to work with you and the carrier to repair your vehicle. While we cannot guarantee that every experience is perfect, in the unlikely event that something goes awry, we promise to be with you every step of the way to resolve the issue. We've attempted to contact you multiple times to ensure your satisfaction, but unfortunately, have not successfully reached you. Please give us a call or email so we can be sure you are happy with the repairs.
We look forward to hearing from you.
Reviewed Jan. 31, 2019
I was looking for some good transport companies that would transport my BMW 2018 X5 from Chicago to Los Angeles, California. When I Google searched the best transport companies, ConsumerAffairs.com was one of them that came up with a list of all the different vehicle companies. That guided through the entire process. I looked at 10 to 11 companies but Sherpa was 100% confident in assuring a driver for me. The other companies were not confident because it was around the December timeframe where it was Christmas and that it was very difficult to get the drivers. The price was also one factor that made me go with Sherpa. The quote that I was given was really the most appropriate one. I researched online and I found that their price was absolutely fine and they did not charge us a lot.
Their reps were very pleasant in talking and they were respectful. The knowledge they had was the appropriate style. I had a good interaction with them and I really liked the experience. When my car was delivered, it was a little dirty since it was an open carrier but it was totally fine with me. The good thing though about Sherpa was that they also offered me a $30-coupon for a carwash. It was a very good gesture from them. Sherpa was perfect and I can definitely recommend them. It was a kind of a gamble for me, but it was worth taking that risk with them.

Himraj, It means a lot that you chose us to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We love hearing that you felt this way while we worked together to move you X5 to LA. Thanks for choosing Sherpa Auto Transport!
Reviewed Jan. 30, 2019
Received detailed explanation by telephone representative upon first contact. Emails and follow-up were first rate. Pick-up of my vehicle went smoothly and driver was most courteous and appeared efficient, including the high quality condition of his truck. Delivery at my home also went smoothly and the car arrived in perfect condition. Overall service was excellent.

Dominic, thanks for choosing Sherpa Auto Transport! Responsiveness and honesty are the core principles that guide our business and it’s great to hear that you found us communicative and reliable. Thanks for taking the time to leave a review. We look forward to working with you again in the future!
Reviewed Jan. 30, 2019
Everything was exactly as promised, the driver was very professional and caring. My car arrived on time (even a little earlier) and very clean. They have a very good post-delivery communication program. Congratulations.

Sergio, thanks for the great review! What you describe, a smooth and stress-free auto transport experience, is what we strive to provide every customer. By communicating frequently, offering transparent pricing and thoroughly vetting our carriers we ensure our customers are satisfied.
Thank you for choosing Sherpa. We look forward to working with you again in the future!
Reviewed Jan. 30, 2019
From start to finish, the service was really good. I did not face any issues anywhere in service, communication, pick up and delivery of car. And the most important is car was in the same condition how it was during pick up, which most providers will not take care of this.

Manimaran, thanks for taking the time to leave a review! Responsiveness and honesty are the core principles that guide our business and it’s great to hear that you found us communicative and reliable. Thank you for choosing Sherpa Auto Transport and we look forward to working with you again in the future!
Reviewed Jan. 30, 2019
I purchased a wrecked vehicle out of Texas and needed it shipped to Utah. I looked at a total of three transport companies and Sherpa Auto Transport had a really good website that led me to give them a call. The gentleman on the phone did a really good job and explained the process and made me really comfortable with the service they provided. He explained everything really well and answered all my questions, and he felt confident that they could ship my car here. The one concern that I had was that they decided that the car wouldn’t be drivable. I was getting my quote and he said they would send somebody out there and fix the car a bit, so that added additional time on getting it to transport. They could’ve just had somebody over there and pick up the car even if it was a non-drivable vehicle to cut down on the amount of time to actually get the vehicle.
The driver was nice. He gave me a call and it was about an hour before he got to where he dropped off the car. He was close to being on time. He was really helpful with getting the car unloaded and he was awesome in everything. It took about three to four days from the time that I called and said I had to pick up the car until the car was delivered. The timeframe was pretty close to the expectations set into place by the original customer service agent. The cost of the transport was good, but they didn’t entirely make it clear why they charged service for $800. They were willing to give a certain dollar rebate with that, but it made it more expensive. They could have not charged it upfront. It seemed odd that you get a $100 off, but then you have to put up an amount. Still, Sherpa did a good job and if I have the opportunity to ship a car again, I’ll definitely use them.
Reviewed Jan. 30, 2019
I needed a transport service for work relocation and ended up going with Sherpa because they were available on the date we needed them. Their reps worked with us and they were super accommodating. They were really helpful, gave us all the information we needed and found somebody to get our cars moved within a couple of hours. The entire delivery process exceeded our expectation. The driver met us on time where they were supposed to be. The cars came over and there was nothing wrong with them. They were delivered a day earlier than they said they would. So it was all good. I would recommend using Sherpa.

Hi, Kelli. Thanks for taking the time to leave a review! We're so glad you had a positive experience as we truly care about making sure every auto shipment goes as smoothly as possible. We do this by staying in frequent contact throughout the shipping process, working with only the best carriers available and offering transparent, fair pricing backed by our Price Lock Promise.
Thanks for recommending us to your friends! We look forward to serving you and those you refer to us in the future!
Reviewed Jan. 29, 2019
I had a car in Florida that I needed to be delivered to St. Louis. A dozen companies contacted me with four being in contention. The cost was a factor in the decision, but once I got it down to the final few companies, I looked for reviews. Sherpa's reps were professional, courteous and responsive. Plus, the quote I received was a good initial number and accurate.
Both drivers who came were fine. They picked it up when they said they would and they dropped it off within a day of the delivery date. I wasn’t there for pick-up, but I heard it was fine. The driver for the drop-off was a nice guy. He called in advance and did his job. I was flexible and told him about where it was fine to drop off the car. Anywhere that worked for him was good so he found a spot where it was easy to pull off. There were oil drips on the car and some other debris from cars being above it, but it was just a matter of washing it. I’d definitely recommend them and use them again if I had to move another car.

Thanks for the great review, Kerry! It means a lot that you chose us to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We love hearing that you felt this way while we worked together to move to your car to St. Louis.
We're committed to ensuring customer satisfaction. That's why we proudly offer our Clean Car Guarantee which enables you to get your car washed on our dime. We sincerely hope that you will take us up on this offer. Should you have any questions please give us a call!
Thanks again for choosing Sherpa Auto Transport!
Reviewed Jan. 29, 2019
My daughter relocated to Atlanta from New York for a new job and she was shipping a Nissan Sentra. I liked the reviews that were given by the previous customer of Sherpa and they were pretty on-point with contacting me and giving me the quote. They were also very nice about offering holiday rebates and opportunity for savings if I went with them. That was very helpful. I spoke with, at least, five people from this company at different times and every last one of them was very helpful and very on-point and above words.
The actual shipper that they put me in contact with was local from the area that my daughter lived in and needed to have her car picked up from. He was helpful also. The only thing that caused a little ripple was the arrival of the vehicle. It was a day late. However, even with that, they were very understanding and accommodating. They reduced the final price because of that inconvenience. They were able to settle any popping issue that we had for the most part. Also, it was a fair cost compared to the other prospects that I looked at. It was a good experience and one that would make me recommend them to anyone else that needed that service. It was good dealing with everything. As long as what was promised to me is delivered, I am totally satisfied.

Afrika, thank you for the great review. We're glad that we were able to assist you in relocating your daughter's Sentra. Due to the fluctuating nature of weather patterns and road conditions, it can be difficult to nail down exact dates regarding vehicle pickup and drop off. We are grateful for your patience and flexibility as we worked together to get your car delivered.
We appreciate you recommending us to others. A referral is the best type of compliment in our eyes!
Reviewed Jan. 28, 2019
I was moving my car a thousand miles from Florida to here. I was reading the different reviews that people were making about other companies, and though Sherpa cost a little more money, they had better reviews and better clientele. The quote was pretty much what the final cost was. I made the deal and they told me when the pickup was coming. The driver that came was a gentleman. I was very happy with the service and I would definitely use them again.

Thank you for the awesome review, Patrick! We’re so glad you enjoyed working with us. We truly care about making sure every auto shipment go as smoothly as possible. Consistent, clear communication and honesty are the foundation of our philosophy. Thank you for choosing Sherpa Auto Transport and we look forward to working with you again in the future!
Reviewed Jan. 28, 2019
I had to move and I looked at three different transport companies before I went with Sherpa. I used them for their transparency and they said that whatever price they quoted was the price that it was gonna say and if it goes up, they would take it out at their end. The cost though was very competitive. They had a great rep and as soon as I put in for a quote online, she called me within a minute or two. She was very responsive and so all the way through the whole transport. My vehicle was transported all the way across the country. It was 3,000 miles and the transport was a lot faster than we thought. They left the house on a Tuesday evening and they got to the arrival place on a Friday night. The location specified all stayed the same.
Although, we had minimal interaction with the driver. He did not speak English well which was not a problem but he was very cooperative and he met us at the right spot. When he got to Arizona, he met us right by our house. But, in the beginning, there was a little mixed up and we could have been given a little more lead time. The actual pick-up person called the night before but they never showed in the morning. So, I called them a few hours later and they said that they would come the next day. It was the actual transportation truck’s fault that there was a delay with the driver but it worked out well. Overall, Sherpa did a great job and I would use them again.

Bonnie, thanks for taking the time to leave a review! We're glad you had a positive experience working with us. We enjoyed helping you ship your car.
Due to the fluctuating nature of weather patterns and road conditions, it can be difficult to nail down exact dates regarding pickup and drop off. We do our best to push our drivers to be as specific as possible regarding timing and appreciate your patience in light of these complexities.
Thanks for choosing Sherpa. We look forward to helping you again in the future!
Reviewed Jan. 27, 2019
I needed to transfer an auto from Wisconsin to Arizona for my daughter. She looked at 4 transport companies and thought that Sherpa was very honest. They told us what to look out for with other companies and how they may low ball but end up charging us more down the line. I was also satisfied with the initial quote given to me and which was the same final cost of service. Everything about the transport was exceptional. When they arrived to pick up the car, the driver and I reviewed the car together and loaded it up. The transport took less than a week, which was what they projected it would be, and it was top-notch service. Then they dropped the car off somewhere in Phoenix. My daughter lives downtown and the driver took the car downtown to her. He took an extra step for her and the car was in fine condition when she got it.

Dave, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your daughter's car. When you work with Sherpa we promise to always provide—as you described it—"top-notch service." We do this by staying honest with our customers, offering fair pricing and only working with the best available drivers.
Thanks for choosing Sherpa. We look forward to helping you again in the future!
Reviewed Jan. 27, 2019
I was relocating from California to Colorado. I was shipping a Subaru Outback and I looked at several transport companies. I did an online inquiry and I got bombarded by calls. Then, I got a recommendation from my brother who knew someone at Sherpa and they had a reasonable price. The quote was a little bit higher than some. I could have gone for a cheaper service, but it also seemed like they were more credible and reliable that they would ship it in a timely fashion. So, it seemed like a good trade-off.
The customer service was terrific and they were always responsive and on top of things. It turned out to be a little higher than they had anticipated and they ate the difference. I appreciated that. Also, the delivery went very smoothly. The drop-off guy was very communicative and super friendly. And the vehicle was in a fine condition. They took good care of it. The transport took four of five days and I was very pleased with the experience. I would highly recommend them.

Barnaby, thank you for choosing Sherpa Auto Transport! We're glad that you felt our customer service was excellent. We strive to provide the best auto transport experience possible by communicating frequently and honestly, offering fair pricing and thoroughly vetting potential carriers to ensure we work with only the best available. Thanks again! We look forward to working with you again and anyone you refer our way!
Reviewed Jan. 26, 2019
I wanted to get my car from point A to point B. I looked at three transport companies and I went with Sherpa Auto Transport as they seemed to have their act together better than everybody else. The quote that I was given was very reasonable too. Sherpa's customer service reps were all very friendly and knowledgeable and when I had a question, they answered me right away. The car was picked by Friday, and it got to me in a fine condition by Monday.

Linda, thanks for the great review. We love that you described us as "having our act together." Our small team of dedicated representatives works hard every day to provide the best transport experience possible for our customers. We do this by communicating honestly and frequently, offering transparent pricing and thoroughly vetting possible partner carriers to ensure we only work with the best.
We appreciate you choosing Sherpa and hope to serve you again in the future.
Reviewed Jan. 26, 2019
We had Sherpa Auto Transport ship a 2003 Ford Focus from North Carolina to Arizona as my mother-in-law was relocating. We went through a few other companies but their customer service was overall better. The car was delivered in the same condition that it was picked up in and the amount we paid was the same fair amount we were quoted at the beginning.

Steve, thanks for taking the time to leave a review! Our customer service is one of the things we're most proud of. We are committed to guiding you through the process with honesty and transparency. We appreciate you choosing Sherpa and look forward to helping you again in the future!
Reviewed Jan. 25, 2019
I'm in the military and I had to go overseas. I had a friend watch my car because I didn’t want it just in a warehouse and I had to pay for it to be shipped once I got back. I looked at five different transport companies and during the research, I found that there's a lot of shady business in that industry. Most companies would say what it's gonna cost and then, they don't disclose to you the price once it's negotiated by the driver. So then, when the driver brings your truck, they say, "No. It's this much," and you can't get your truck or your car unless you pay them. But the guarantees that Sherpa offered with the price and everything was upfront. They ate that money and it ended up being more than they quoted me. That was the only driver they could find that would do it and they paid that cost.
I called one time because I was expecting my truck to be picked up. I was wondering where it was on a certain day and they said they would call me back and they did. Some companies don't follow up on that, but they called me right back and informed me of my delivery day. Everything went smoothly and the quote they gave me was a fair price in the end.
Once the driver got close, he called me. He left voicemails and shoot me texts as he was coming up. He was delayed because of the snowstorm, so he had a car drop off in the middle of California and went to bed for the night. The next day he called me and said that the weather has cleared and that he was on his way. He also informed me what time he would be here and he showed up at that time. He was very polite and professional. It's interesting that it was just a guy with a truck and a trailer. It wasn't like a flatbed or anything. He backed my truck off and I took a look around and everything was fine.

Hi Jared, thank for taking the time to leave a review! The situation you describe in your review - a customer is told that a car can ship for far lower than the market demands - is exactly what Sherpa is committed to not doing. We promise to always be upfront about how our pricing is calculated. That’s why we’re committed to making sure your car gets delivered for the price we quoted, even if we have to dig into our own pockets to make that happen. Thank you for the great review and we hope to work with you again soon!
Reviewed Jan. 25, 2019
I bought a Toyota ’86 and I wanted it transported. I looked into 10 different transport companies and Sherpa's Google reviews and price made me go with them. I called them and they gave me a quote. The quote was a little more expensive than the average. But for the reviews that they had, it was the cheapest so it was the best for the price. They told me that once they find a driver, they were gonna call me up again, and they did that in less than 24 hours. Also, the rep who handled my situation was good.
The transport was for 550 miles and it took one day from pick up to delivery. The driver called me when he was in the runabout and outside of the driveway of my complex. He unloaded the car and I checked it. It was unscathed. However, I’m a little bit bitter because Sherpa was supposed to give me a $100 gift card. They were gonna give me the receipt but the driver forgot to send me one, so they said that they’re gonna talk to me to get the $100 gift card I never received. The cost I paid was accurate and it could have been cheaper but it was okay the way it is for the speedy delivery and reliability.

George, it means a lot that you chose us to work with us after thoroughly researching the many options available in the marketplace. In addition to our honest pricing, one of the things we pride ourselves on is our frequent and helpful communications with our customers throughout the process. Our sales manager will be calling you today to assist in your gift card redemption.
Thanks again for choosing Sherpa!
Reviewed Jan. 24, 2019
I looked at 8 transport companies and because of the reviews and the price I decided to go to Sherpa. They were 30% under everybody else. They answered their phones immediately and kept me up to date. They had the information about when the car was gonna be picked up. They were just super. The transport was completed in 24 house. It was very quick. Sherpa more than met my expectations with the timeframe and all that that they said.

Milton, thank you for choosing Sherpa. We know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car.
As you experienced first-hand, we are committed to providing the best experience possible for our customers by offering transparent pricing and communicating frequently and honestly throughout the process.
Thank you for allowing us to guide us through the process. We look forward to working with you again in the future!
Reviewed Jan. 24, 2019
We moved out of the state we were living and needed to ship a BMW SUV. I've looked into four different transport companies but went with Sherpa for their reputation and reviews. Their rep was very professional. I was provided with a fair quote and it fell in line with most of the other quotes I got. It was accurate with the final cost. The delivery was as they said it would happen. It was well-planned, and a lot of communication. The interaction I had with the delivery driver was great. The driver that picked the vehicle up was the same driver that dropped it off. The vehicle was transported at least 1,500 miles and its condition was perfect, except for the dirt.

Steven, we’re so glad you had a wonderful experience working with us. We work hard to make sure that every customer is as happy with their transport as you are with yours.
Similar to if you had driven your BMW, it's expected for cars to get dusty during transport. That's why we're proud to offer our Clean Car Guarantee which enables you to get a car wash - on us! We sincerely hope you will take advantage of this program and get your cleaned. Please feel free to call us should you have any questions.
Thanks again for choosing Sherpa Auto Transport. We hope to work with you again in the future!
Reviewed Jan. 23, 2019
I was moving and needed a transport service for my vehicle. I heard good reviews about Sherpa and when I gave them a call, they were faster than anybody else. Their people were nice. They were able to get the car to me on time and the car was in great condition upon its arrival.

It's great to hear you that everything went so smoothly transporting your car, Mario! We pride ourselves on communicating honestly and frequently with our customers and partnering with only the best drivers in the industry. We're glad that you decided to let us guide you through the process.
Thank you for your review and for choosing Sherpa Auto Transport!
Reviewed Jan. 23, 2019
Sherpa did an outstanding job transporting my Buick Enclave from Sterling Hts. Michigan to Naples Florida. I really liked getting a call with a pickup timeframe window of several hours, and then a call from the driver when he was several miles away. Also received similar calls for delivery.

Michael, thank you for choosing Sherpa Auto Transport! As your review demonstrates, communicating with customers is one of the things we do best. We want our customers to not just feel comfortable, but confident in choosing to work with Sherpa. We make this happen by updating our customers frequently throughout the transport, being transparent about pricing and thoroughly vetting the carriers we choose to partner with.
Thank you again for choosing Sherpa. We look forward to working with you again in the future!
Reviewed Jan. 23, 2019
We shipped a 2006 Mercedes Benz for 630 miles. We looked at two other companies but Sherpa was going to be slightly cheaper because they’re offering a rebate once you send in the final statement after it shipped. Also, they sounded like they could get it done a little quicker. But it ended up not being so. When we booked with them, the process was quick and easy. The rep got all the information and said they would contact us.
They couldn’t find a driver for the time that we had slotted, but it was also the holidays. It wasn’t a bad experience and we weren’t in any rush so it wasn’t a big deal for us anyway. We got emails saying they were trying to find drivers daily and then when they finally found one we then got calls. The vehicle was delivered the next night after it was picked up. The delivery guy was a nice guy. He called at 6:00 PM when he was in Huntsville. He had just dropped off another vehicle and he asked if we still wanted him to come that evening. We said yes. He said, he’d be on his way and be in about 7:30 and it was about 8:00 o’clock when he arrived. He did a good job. There was nothing wrong with the car, it looked exactly like it was when I left it.

Kimberly, thank you for allowing us to transport your car. We appreciate your patience as we worked diligently to find a carrier that met our standards for safety and professionalism. We hope to serve you again should you need to ship another vehicle in the future!
Sherpa Auto Transport Company Information
- Company Name:
- Sherpa Auto Transport
- Company Type:
- Private
- Year Founded:
- 2017
- Address:
- 5605 Carnegie Boulevard Suite 250
- City:
- Charlotte
- State/Province:
- NC
- Postal Code:
- 28209
- Country:
- United States
- Website:
- sherpaautotransport.com
