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3x Buyer's Choice Award Winner

Sherpa Auto Transport Reviews

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Edited by: Amanda Futrell
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Fact-checked by: Becca Blanco

About Sherpa Auto Transport

Sherpa Auto Transport ships vehicles door-to-door across the continental United States. It also offers a Price Lock Promise, which helps ensure you won’t pay more than your initial quote. You can contact Sherpa Auto Transport online or by phone to get a free quote.

Visit www.sherpaautotransport.com
Pros
  • Door-to-door shipping
  • Strictly vetted carriers
  • Price Lock Promise
  • Shipping options available in 50 states
Cons
  • Terminal-to-terminal transport not offered
  • A few reports of delays

Sherpa Auto Transport Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Sherpa Auto Transport?
    • 4,943,040 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 21 Reviews 2775 - 2925
    Verified purchase
    CoveragePunctuality & SpeedStaffTimeliness

    Reviewed April 30, 2022

    I set up the transport but then I found out that I couldn't get the car running. I contacted Sherpa and they were able to reschedule for a week later. The driver met my mother at the house for the pickup and then delivered the car here in Illinois on the same day. Also, I had a car cover on and I was worried about my mom being able to get it off but the driver was able to take it off for her. She didn't have to do anything.

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    Verified purchase
    Customer ServicePriceStaffRatesFollow-Through

    Reviewed April 29, 2022

    My Ford truck broke down in Texas last month. I decided to ship it rather than fly back to Texas and drive it home to Northern California after it was repaired. After making dozens of calls to many shippers I found on the internet I was angry and annoyed at the utter disparity in prices and fuzzy pick-up dates. I nearly decided to fly out and drive it home out of frustration. I called Sherpa based on good internet reviews. Sherpa’s representative (Jacob?) was an instant departure from the other brokers I spoke with. He gave me a firm price and had high confidence my truck would be picked up within 3 business days. His demeanor was highly professional and immediately convinced me I had finally found the right company to ship my truck.

    Sure enough, I received a call on a Monday saying my truck would be picked within 24 hours. The driver contacted me and provided an eta of about 72 hours to my house. He kept me apprised of his status and delivered my truck to my house as promised. Truck arrived in excellent condition. Sherpa and its driver did a first class job. Thank you!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 29, 2022

    Have to say Great company to work with. Car arrived so quickly. Always in contact with you. Quick, friendly & very efficient. Discount for cash or cashier check on arrival. So happy. You can’t go wrong choosing them. Dispatcher Diego so kind. It’s a family business for over 10 years. Driver Flavio.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 29, 2022

    They did a great job of picking up and quickly and safely transporting my Range Rover Sport. Only concern was told they would ring me day before delivery. Received a call from them @ 9 am while in a meeting and another an hour later saying would be at my house in a few minutes. Fortunately, was able to get home from work to take delivery. Would be 5 Stars if they had called so I could ensure my availability.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thank you for your review, Edward! We do our best to provide accurate pickup and drop-off times. To do this we coordinate with many people, including the driver and their dispatch team. Due to the complexity of logistics, it’s very difficult to be accurate down to the hour of delivery. We do our best to push our drivers to be as specific as possible regarding timing and appreciate your patience in light of these complexities.

    Verified purchase
    Staff

    Reviewed April 29, 2022

    The truck transport was very good. I had previously signed with another company. They were absolute crap. I fired them and got ahold of Sherpa. Brittany was very helpful and got me a driver pickup with 3 days. My truck was delivered from Wa state to Vermont on time.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed April 29, 2022

    Sherpa came out with different company reviews saying that they were good. They delivered on time unlike a lot of companies where the vehicles weren't getting delivered on time. They weren't answering the phone and they weren't communicating with the people. They were inflating the price and that was what I was worried about. I was on a budget. Sherpa promised me that the price would not go over what they told me. If it did, they would take $350 of their own money and put it on it. Everything that they told me, they did. They were nice and genuine people.

    The transport for my 2010 Cadillac was very far, from Arizona to Michigan. I was very scared but Sherpa did very well. They accomplished everything from A to Z and they did it in that order. They took their time and I felt good when I talked to the rep. I didn't care if it took an extra day or two. The driver actually delivered before they said they would. I’m proud that they did what they did and my car got here. I'm gonna end up using Sherpa again because I have to go back next month.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 29, 2022

    Everything was fine from the driver to the delivery. We picked the car up and dropped it off. The driver called me and told me he was three hours out and that he was gonna pick it up. When the car arrived, it was in the same condition as it was when I put it on the truck.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 28, 2022

    Arranged car transport company to pick up my car in Florida and deliver to RI. Service was easy, professional and found trucking company to transport my car. The time frame was exactly as requested, they responded promptly to all my questions and concerns.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Coleen, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. Thanks for choosing Sherpa!

    Verified purchase
    CoveragePunctuality & SpeedStaffFollow-Through

    Reviewed April 28, 2022

    I contacted Sherpa to schedule covered transport of a classic car & Dillon was extremely professional & helpful. As promised, they kept me informed as to the final carrier & and confirmed scheduled pick up. The transport company selected, Bender Transport LLC were excellent. Took video of my car prior to loading and delivered on time with no issues or damage. I never worried about a thing. Highly recommended both companies for transporting your "baby!"

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    Verified purchase
    Staff

    Reviewed April 28, 2022

    Driver and dispatch were fantastic. Very patient with dealership dysfunction. Contact at Sherpa spelled everything out - very knowledgeable and detailed. Overall process was very painless. Automated yet personalized.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesFollow-Through

    Reviewed April 28, 2022

    Sherpa was great from the communication of the person who booked everything, how he explained how car shipping works, and the shipment was incredibly fast. Everything was delivered right on time. They had guaranteed that it wouldn't be above a certain price and they kept their promise. The transport was from Chicago to San Diego. The driver got up there in less than three days and they were in good shape. The experience was 100% way better than I ever expected. If I use a car shipment service again, I would choose Sherpa.

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffRates

    Reviewed April 28, 2022

    I liked the pricing that Sherpa had. Customer service had the knowledge and they were able to tell me what to expect. I did an uncovered transport and the quote they gave me was also very reasonable and the price lock was good. My SUV came in time within the timeframe that they stated and it worked out well. The only thing was, I was moving and I told them that I had stuff in my car. I'm not sure if that was transferred to the driver because he seemed to not expect me to have anything in my car. Other than that, he brought my car to the front of the complex and I paid him the additional cash. It was a good experience.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thank you for your review, Montia! We are glad to hear your vehicle arrived in a timely fashion and safe and sound. According to the notes on your account, it does look like you were made aware of potential fees for items in the vehicle. We apologize for any miscommunication in regards to this, unfortunately Sherpa can not control these fees as they are at the driver's discretion based upon added weight to the vehicle. Thank you and we look forward to helping you in the future!

    Verified purchase
    Customer ServiceSales & MarketingPriceRatesTimeliness

    Reviewed April 27, 2022

    Forgot the others like Montway with their bait and switch. Sherpa may present as costing more, but they will actually get the job done. Montway who quoted a price and when they never arrived one day before I was leaving town, I called them and they said, "Oh, you didn't have a guaranteed date or price." I was like what!!! Called Sherpa and they arrived the next day. Do it the right way the first time out, call Sherpa.

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    Verified purchase
    PriceBillingRates

    Reviewed April 27, 2022

    Transport was higher priced than others but the price was set and no extra charges. The transporters were really nice and delivered the truck to my son at his military base. The disappointment is that they said if I sent them the bill of lading they would issue a credit for being in the military. The credit never happened after requesting the credit.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thank you for your feedback, Laura. We attempted to call you, but unfortunately we haven't been able to connect. We appreciate your feedback and want to apologize for any miscommunication in the effort to process your rebate. We can confirm that your rebate was processed on 4/27 in the form of a refund to the card on file. You should see it reflected in your account in 5-10 business days. We have also sent you an email with this information and a copy of the receipt for your records. Thank you for choosing Sherpa Auto Transport and please reach out at fulfillment@sherpaautotransport.com if you have additional questions!

    Verified purchase

    Reviewed April 27, 2022

    We were notified by Sherpa with every step of the transport. My son is in the Navy & everything went according to plan. CATS which did the transport actually got to the destination in San Diego four days earlier than expected and the auto was in perfect condition as it was when it left. I would highly recommend Sherpa for your auto transfer needs!

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    Verified purchase

    Reviewed April 27, 2022

    Needed to have a large pickup truck transported from Arizona to South Carolina. The truck was picked up on the day we said it would be ready and it was delivered to the destination in the time frame given and in good order.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed April 27, 2022

    Friendly, courteous and quick transport of my Honda Civic. Price was competitive and reasonable. No hidden charges or extras. Offer of a free car wash at the destination was a nice bonus! I would use Sherpa again & recommend them.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffFollow-Through

    Reviewed April 27, 2022

    I contacted Sherpa to arrange to have a car transported from San Diego to Philadelphia. I was very impressed by the information I was provided with, the follow through, the driver of the transport and overall communication- not to mention that as luck would have it, the car arrived a bit early.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review, Frann! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards.We look forward to helping you, and any others you send our way, in the future!

    Verified purchase
    PriceStaffRatesHonesty & Transparency

    Reviewed April 27, 2022

    Sherpa came through on their fixed price guarantee. The pick and delivery both went smoothly. Sherpa is very communicative and available to answer all questions. Service was door to door and the driver was very courteous and friendly. I would only use Sherpa in the future because I trust them. Most other shippers quote a low price then increase quote hundreds of dollars the week before pick up. Sherpa gives an honest true quote upfront. I have faith in Sherpa.

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    Verified purchase
    PriceStaffRates

    Reviewed April 27, 2022

    Car was loaded Monday in Texas on a one-level carrier and delivered in Pennsylvania on Wednesday. Perfect condition except for bug smatters from being the first-on vehicle. Although their price was at the top of the quotes, the excellent service and no problems were worth it.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 27, 2022

    Good interaction with staff. Booked weeks before need date. Couldn’t get a carrier in the week we needed one so received my car a week later than I anticipated.

    The staff were very good not getting my car in time was disappointing.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Patrick, thank you for your review. We do our best to provide accurate pickup and drop off times. Due to the nature of logistics, it can be difficult to secure a driver for you ahead of your pickup window, even when you book in advance. From the time you book with Sherpa Auto Transport, we start working diligently to find a driver for your transport. We implement numerous strategies to identify, vet, and contract reputable carriers to successfully and safely ship our clients’ vehicles. This also includes utilizing our full Price Lock Promise to contribute additional funds to make your transport the highest bid in the area and further incentivize carriers to pick up your vehicle. We apologize for any inconvenience, but are glad we were able to assist in the transport of your vehicle.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 27, 2022

    I could not have asked for a better company to work with. They found a reliable transport to ship my son's car across country. I was impressed with the customer service. I had several questions and they were answered quickly. The staff was friendly and helpful. I would not only recommend them but definitely use them again.

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed April 27, 2022

    Fast and professional service. The price was less than other companies I looked at. My car was picked up within three days of my request and delivered the day I arrived. The transport company was efficient and courteous. My vehicle new vehicle was delivered without any damage.

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    Verified purchase
    Punctuality & SpeedStaffTransparencyTimeliness

    Reviewed April 27, 2022

    My 4runner was delivered within the allocated time, however, in trying to coordinate with the driver, who was very friendly and understanding, the expectations on delivery time which were being constantly updated were not managed well. First said would be delivered in the evening of the first day, then wi 10a next day, then at 1-2p, then at 4, then around 630. Had to keep my person tied up all day waiting on it to happen.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Larry, thank you for your review. We do our best to provide accurate pickup and drop-off times. To do this we coordinate with many people, including the driver and their dispatch team. Due to the complexity of logistics, it’s very difficult to be accurate down to the hour of delivery. We do our best to push our drivers to be as specific as possible regarding timing and appreciate your patience in light of these complexities.

    Verified purchase
    Staff

    Reviewed April 27, 2022

    I was happy with the service, my car was picked up and delivered on time. The only thing is the driver could not drive a manual car so I had to get on the truck and bring the car down. The driver was pleasant. I have no other complaints.

    Thanks for your vote!
    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    LaCrystala, thank you for your review! We thoroughly vet the carriers we work with and will be sure to note your experience to this carrier’s file as we consider him for future transports. We employ a thorough vetting process to ensure that we work with only the best carriers available. We're grateful for your patience as we worked to find a driver that met our high professional standards. We look forward to hearing from you next time you need to ship a car!

    Verified purchase
    Staff

    Reviewed April 27, 2022

    I dealt with James, Ariel (not sure how to spell his name), and the driver Rashid. All were very pleasant and helpful. They made the transport experience smoother than I could have hoped. I’m glad I chose Sherpa!

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed April 27, 2022

    They were above board. They explained the entire process to me and said, "This is the price." Also, I ended up getting a rebate back. So, I was very happy things all turned out well.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed April 27, 2022

    Everything was fantastic with Sherpa and we're very happy. We stayed in communication over the phone and the driver called us. The way it was supposed to go was the way it went. The driver was there on time. He met and actually dropped the car off with my girlfriend. Then he drove the car to my house, a few miles out of the way and she gave him a ride back to his truck. He really helped out. The price was right too.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    John, thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.

    Verified purchase
    Customer ServiceTechStaff

    Reviewed April 26, 2022

    Sherpa provided great customer service when setting up the shipping contract. They explained the process and emailed me the information. The only concern I had is that I didn't receive information from the driver regarding the delivery date and time. The driver was supposed to contact me 1 to 2 hours before arriving at my house. I just happened to be home and I looked out my window and the transport carrier truck was there in front of my house with my new car. The driver did not speak any English and that is probably why I did not receive a call from him. He should've had someone in the office contact me. I was glad I didn't miss the delivery.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Sheryl, thank you for your review. We do our best to provide accurate pickup and drop-off times. To do this we coordinate with many people, including the driver and their dispatch team. Due to the complexity of logistics, it’s very difficult to be accurate down to the hour of delivery. We do our best to push our drivers to be as specific as possible and over-communicate regarding timing and appreciate your patience in light of these complexities.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 26, 2022

    Our first time having a car transported and Sherpa did a wonderful job. The driver was on-time for pick-up and the car was in delivered with no issues. All very efficient and professional. A thank you call to Dylan, our Sherpa customer service rep, who guided me thru the process.

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    Verified purchase
    Staff

    Reviewed April 26, 2022

    Sherpa truck Car Transport took our car from Tucson Arizona to Norfolk Virginia. The car was delivered on time. No damage occurred to the car. It was open transporting. The driver came exactly to our house and delivered exactly to our home here in Virginia. We were extremely satisfied with the service and quality of transport.

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    Verified purchase

    Reviewed April 26, 2022

    It was a very nice experience. They got my car here and I appreciate what they did.

    Thanks for your vote!
    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffBillingRatesTimeliness

    Reviewed April 26, 2022

    The rep who set everything up was very informative and answered all my questions. I never transported a car that distance and it’s a lot of money on my car. But Sherpa vetting the carriers gave me a little bit of an easy feeling about the selection. The driver was very cordial and pleasant to talk to. He called in transit. He was arriving later than he had anticipated so we had to reschedule the delivery earlier that next day. The communication was there. It wasn't lacking at all and he arrived with the car on time the next day. The quote was the bill, which was one of the reasons why I went with Sherpa. If it was gonna be anything higher, they were going to eat that. They could be more competitive with the pricing though. It was a bit on the high side. But you get what you pay for. My concerns were addressed.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed April 25, 2022

    Hello, I compared 6 moving services to transport my SUV. I chose Sherpa because of their ability to accommodate me ( location & timeline ) along with pricing. Every time I called I was treated respectfully and they answered my questions fully. When something changed (time) I was immediately informed. Communication with this company is excellent! Thank you,

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Lisa, thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.

    Verified purchase
    Staff

    Reviewed April 25, 2022

    We transported our car from California to Indiana and everything worked nicely. Whole process was seamless and our car arrived safe and on time. The driver was also very accommodating during Pick-up and drop-off. Thank you to all involved.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 25, 2022

    Sherpa came through very quickly and Wayne, the driver, was wonderful. He parked in a good spot for me. He didn't mind me asking questions and watching him do what he did. He told me the vehicle would come on Friday. It was picked up on Monday evening and it got there on Thursday evening. It was no trouble at all. So, everything was great.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 25, 2022

    I had to transport a vehicle from California to here and the company I selected, Sherpa, was the one that I felt most comfortable with. The rep was professional, direct to the point and gave me all good, useful, and helpful information. Sherpa was most upfront with the cost and what it would be, and stayed to that. I knew the driver would show up Sunday, and gave me a call about an hour and a half out from his actual arrival. I didn't anticipate the vehicle as early as it got here, and everything went fine with the delivery.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppRates

    Reviewed April 24, 2022

    Some parents of a Facebook parent group I'm part of have used Sherpa and gave them very high ratings so I decided to use them too. My son is in the military and we needed to ship his vehicle. I was absolutely pleased signing up. The process was almost hands-free from the moment that I scheduled the service. There was an individual who came and picked up my son's truck. I barely even had to speak with the guy. If I wanted to, I could track my son's truck from Colorado to South Carolina on my phone by GPS. The whole transaction took 48 hours tops. The price for the service wasn't bad. It was much cheaper than us having to get in the vehicle, drive it to our son then fly back. We were pleased with Sherpa on the whole.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Anji, please thank your son for his service. We appreciate that you took the time to share your experience! Thank you and we look forward to assing you again in the future.

    Verified purchase
    PriceStaff

    Reviewed April 24, 2022

    Sherpa was knowledgeable. I assumed everything was fine, and it was. The driver brought the vehicle to the requested location. But he first put in the incorrect town into his GPS, so he went to the exact address in a different town. That was 30 minutes away. But he came to the correct one. The quote was very accurate. I also worked with the dispatcher to increase the transport amount so I could get someone to pick up my car ASAP because I needed it in a certain time window. And they worked with me to make sure that my vehicle was in the top spot for a transporter. I would recommend Sherpa to friends and family. That was the second time I used Sherpa, and I'm going to be use them another time in two weeks.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 24, 2022

    The reps at Sherpa were great and did a good job. They found a driver and I couldn’t have asked for a better one. My car got here quick and got here before me. I was extremely pleased and I would use Sherpa again if I ever had to transport my car. They were professional and timely. It was a great experience.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. We're glad you had a great experience with Sherpa and we look forward to working with you again in the future!

    Verified purchase
    Staff

    Reviewed April 23, 2022

    Scott did an excellent job transporting my Kia Soul from Arizona to Maine. He arrived exactly when he said he would. It was a dark rainy night and he had already made 3 deliveries, but was very pleasant to deal with and communicated well throughout the process. He did a 5 star plus job and I would definitely use him again.

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    Verified purchase
    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed April 23, 2022

    I was told the car would be picked up 4/1 to 4/5, and it was picked up on the 5th. The driver was excellent, called ahead. Made arrangements where and when he would be there. The car was picked up on time, and 2 days later he was dropping it off as planned. Sherpa did an excellent job finding the right company for the transportation.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 23, 2022

    The reps were very friendly when I signed up and were very accommodating with my schedule. I told them I needed to get the car picked up by a certain day, and I couldn’t get delivery for two more days and I wouldn’t be there to pick it up. So, they worked with someone who was willing to hold the car for a day before giving it to me. And even the driver was willing, too. I wanted it to be picked Thursday evening and then delivered either on Sunday or Monday. They initially said that they might not deliver on Sunday so they'll deliver on Monday, which was fine by me. The driver they contacted was very friendly and when he picked up, he said he didn’t live so far away, so he could probably come and give it to me on Sunday if it works out with Sherpa. He delivered it to me on Sunday.

    The transport was last minute so the cost was a little more expensive than what the others were providing. The others were around $500 and Sherpa was around 750. But the others wouldn't respond back or couldn't find proper drivers for the price and Sherpa could find it within a couple of hours since I called them. So, it was worth the extra money that I paid to get the car transported on my own timeline. They also found the driver within a couple of hours.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 23, 2022

    I had to transport an automobile I bought and my coordinator with Sherpa was great. I didn't really understand how it worked between the actual transport company and the driver. But there was a guarantee about the type of drivers they tried to select. The driver chosen was from Chicago and was an excellent one. There was good communication between us. They picked up the car on Thursday and delivered on Tuesday. It was exactly as planned.

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed April 23, 2022

    The experience with Sherpa was amazing. My daughter was moving to Georgia and we started setting up months in advance because we didn't want to get where nobody could do stuff for shippers. My nephew moved here in Colorado from Boston a month ago and he had used Sherpa for both of his cars so he suggested we call them. He told us about the window and everything worked like it was supposed to. The reps called on the third day and we had a timeframe because we couldn’t have it delivered before we got there because there was no one in Georgia. They said they would take care of it. It was nerve-racking because we didn't know about our timeline. My sister and her husband came over when they called to say they were coming to get her car. They went to my house and waited for him, and the driver loaded it up and they left. They called an hour or two before so that my sister had time to get over there.

    My daughter was only without her car from Tuesday to Friday. She went down and met the guy, and she said he was nice. I sent the receipt for her carwash when she washed her car and Sherpa said that they don't normally do that. You have to mail it in. I emailed it and they said they would take care of it. And so, my daughter is expecting to get the $16 carwash back. I would recommend Sherpa like my nephew did to me.

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    Customer ServicePriceStaffRates

    Reviewed April 22, 2022

    We were moving across the country and I was looking at the top five rated on Google. Sherpa came up and I liked their customer service compared to everybody else that I called. Everything went smoothly. The rep answered any question I had. When he finally told me the price, nothing deviated off from that. I did a couple of changes last minute and he honored the original price even though he didn't have to. I was very satisfied with everything, especially the timeframe of when the vehicles were picked up and then delivered. It was amazing.

    The first three vehicles were picked up on Friday and they were delivered on Monday, from Washington to Missouri. My father was there during the pick-up and he said the drivers were knowledgeable about tying everything down. They were respectful of the vehicles and they loaded them on and off the trailer. When they showed up, I met with the guy and the kids that were transporting and they seemed like they knew how to take care of their loads. Everything was perfect when it showed up. The vehicles were in the exact same conditions the last time I saw them aside from them being cleaner than the way they got them because of all the rain that they had on the way.

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    Response from Sherpa Auto Transport

    Anthony, we love hearing that we lived up to our expectations of excellence. We know that relocating is stressful. We strive to make shipping your vehicle the easiest part of your move. To do this we provide frequent updates throughout the shipping process, offer transparent pricing backed by our Price Lock Promise, and thoroughly vet carriers to ensure we're working with the best. Thanks for choosing Sherpa Auto Transport!

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed April 22, 2022

    Sherpa was great when I set it up through them. Everything was good and it was not a problem at all. The guaranteed rate sold me and the entire process was simple and quick. They had excellent customer service. The guys were great and the emails were immediate. It was good communication.

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    Customer ServiceStaff

    Reviewed April 22, 2022

    The driver picked up the vehicle on a Thursday and brought it in by that Saturday. The communication was good to an extent. There was a language difference but they made it work. It was a good experience with Sherpa.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 21, 2022

    Car was delivered from Columbus Ohio area to Clearwater Beach and back. Very easy to schedule our auto transport. Customer service people were very helpful and accommodating. I have used Sherpa for several years and have never been disappointed; even during the driver shortage during the pandemic. They have a good sense of humor, too.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffRates

    Reviewed April 21, 2022

    Needed transportation from TX to WA. Customer service was on point with communication. Informative, prompt, and delivered accuracy. Rates were far better than most of the places I researched in the area. They honor Veterans or active duty members, so be sure to ask for this discount. Driver was very flexible with some of our requests on scheduling. Highly recommend them!

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    Response from Sherpa Auto Transport

    Thanks for the great review, Malinda! Sherpa Auto Transport was founded to make the auto transport process easy. It's the greatest compliment to hear that you found our service to be accessible and reliable! We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent communication, and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!

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    TechPriceStaffHonesty & Transparency

    Reviewed April 21, 2022

    Sherpa Auto Transport is professional, honest and efficient. They found us a trustworthy and competent transporter in less than a day. We have our car now and it is in great condition. The cost did not vary from beginning to end, so we had no unpleasant surprises. We would definitely recommend Sherpa Auto Transport, as well as the transporter Sherpa contracted for us.

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    PriceRefunds & PayoutsStaff

    Reviewed April 21, 2022

    During the transport, I knew where the car was most of the time. I had to meet them up in a Costco parking lot for the delivery. One of the challenges I had was that I wasn't sure which end I was going to be able to be available on because we were in the process of moving. Fortunately, I had some time at the condo we were in because my girlfriend was trying to sell it. So we left the car there. But then it took Sherpa a while to find a driver because like they went a little lowball at the beginning. Towards the end of their promised time, they started adding their own money in. It pretty much took right away as soon as they started adding a little more money into it.

    On the other side, I was hoping I don’t have to ask someone to drive it up there because I didn’t know anybody. But fortunately, it worked out how it did. I was already up there for a couple of days and I had a friend drive me up there, and I was able to drive it home. I was a little stressed when it wasn’t going right away. But they were still within the time they promised to pick it up. They did a good job. They also offered to reimburse me $15 for a carwash but I didn't take it.

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    Response from Sherpa Auto Transport

    Thanks for the great review, John! We are passionate about providing a better auto moving experience, and this begins with transparent pricing. That’s why we’re proud to offer our Price Lock Promise. We were more than happy to utilize our Price Lock Promise to ensure that your car was delivered safely and at the price we quoted. We look forward to helping you again in the future!

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    Punctuality & SpeedStaffTransparency

    Reviewed April 21, 2022

    From scheduling to delivery, it was straightforward. The driver was great and so was the representative at Sherpa who was helping me out. The driver was transparent and communicated all the way through. I'm in California and the vehicle I purchased and was transporting was all the way out in Maine, which was in the opposite side of the country. Taking a week from Maine to California was good timing. He was quick about it. So, I’m happy with the amount of time that it took. If I had to transfer another vehicle, I'd definitely go with Sherpa again.

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    Customer ServiceTechPriceStaffRatesHonesty & Transparency

    Reviewed April 21, 2022

    The Sherpa rep had me set up within a few minutes and after that, I was dealing with the logistics company that they contracted for me. It was a super simple, friendly and easy experience. The quote was spot on to the final pricing. It didn’t move an inch and it was economical compared to everybody else that was giving me quotes at the time.

    The drivers picked up the car on Sunday and headed down here by Tuesday. I met them when they unloaded the truck. They were a couple and they were very friendly, nice and super informative. They called us to let us know where they were, then they called us again to find a meeting place for dropping the car. Because we live in a condo complex, they couldn't bring the truck in. But that was expected. He couldn't get in the residential neighborhood either. But I live off a main tributary, so I met him about a half a mile from the house, and that was understandable. A lot of the big rigs can't get down these side streets. So I had no problem with that. I got honesty, integrity and value from Sherpa.

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    Customer ServicePunctuality & Speed

    Reviewed April 20, 2022

    Very quick efficient service. With no surprise added fees or problems. Time it took from calling Sherpa to receiving my car from Tennessee to California was six days. Rebate was easy to apply for and receive.

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    Response from Sherpa Auto Transport

    It was our pleasure to guide you through the process, Lori! Sherpa was founded to make the auto transport process easy. Nothing makes us happier than reading that you found your car shipping experience to be efficient! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience. Thank you for choosing Sherpa!

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    Reviewed April 20, 2022

    They picked up the truck at my place and took it to somebody else's place because I wasn't there. But the pick up and delivery of the truck were easy. They were good.

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    Staff

    Reviewed April 20, 2022

    I had a fantastic experience with Sherpa from the time the guy picked up the car. From Colorado, he got it to California within 12 hours. He was nice and professional, and he took extreme good care of the car. It’s a ‘99 Corvette convertible so he was very careful and it got there perfectly. During the transport, I knew when he was coming and when he got here. He told me what he was doing and he put the car in the front of the truck, and said he was going to pick something else up in Pagosa Springs. Then, he was going to take off and drive out there, and told me when it would be there.

    He communicated with my daughter-in-law after that and she knew when he was coming, and she was very happy. He took a lot of pictures and everything was fine. The car was very special to my family. It was my husband’s and I gave it to my grandson. So, it was a hard decision to do. But I checked out many different companies and between my daughter-in-law, my grandson and my son, we all decided that we were drawn to Sherpa. So, it was good.

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    Customer ServiceStaff

    Reviewed April 20, 2022

    There were several options out there that had similar reviews but Sherpa was a notch above. The experience when I signed up was great. Otherwise, I wouldn't have done it. The communication with the driver was great too. And the car arrived two days earlier than we had anticipated. So, it was good.

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    Response from Sherpa Auto Transport

    It means a lot that you chose to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We love hearing that you felt this way while we worked together. Thank you for sharing your experience!

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    PriceStaffRates

    Reviewed April 19, 2022

    Having my car shipped from FL to IL using Sherpa Auto Transport was a totally satisfying experience. Personnel at Sherpa were pleasant to deal with and made sure to fully explain the process, and kept me informed. Cost was reasonable given the current price of diesel fuel, and their quote was comparable with others. While exact pick-up and delivery dates cannot be guaranteed, in my case my car was both picked-up and delivered on the desired dates. Driver of the transport truck was professional and the car was delivered in the same condition as when loaded (i.e. no damage).

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    StaffBilling

    Reviewed April 19, 2022

    The driver was on time picking up my car and delivering it to me, and the car was in the same shape it was when it left. My only complaint is that I got billed for a couple of tolls going over the Bay Bridge out in San Francisco, because my car has the license plate registered, so it reads the plate when it goes through the toll. Overall, Sherpa was great, and I would recommend them.

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    Staff

    Reviewed April 18, 2022

    Our car transport from Arizona to Iowa was very smooth from the initial contact with Sherpa to the final delivery in Iowa. All contacts were completed in the time frame specified. The transport driver’s vehicle broke down on his way to us, but kept in contact with us, and was able to transport the vehicle when his truck was repaired. The vehicle arrived in the same condition as it left us. We were very happy with this experience and will use them again.

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    Customer ServiceTechStaff

    Reviewed April 18, 2022

    After calling several transportation companies which made me feel uncomfortable I check the Better Business Bureau and saw Sherpa listed. Sherpa's customer service team is one of the best in of any industry not just vehicle transport. All three customer service representatives I spoke with from my initial inquiry to follow up were all incredible which won me over. The contractor got my mother's vehicle from Stamford, CT to Port St. Lucie, FL in two days. He loaded and departed between 10pm-11pm Tuesday night and delivered my mom's vehicle between 7pm-7:15pm Thursday night. Best Service Ever!!! I have been telling co-workers, friends, relatives and church folks about Sherpa!!!!

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    Response from Sherpa Auto Transport

    It means a lot that you chose to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We love hearing that you felt this way while we worked together to move your vehicle. Thanks for choosing Sherpa, Kevon!

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    Customer ServicePriceStaffRates

    Reviewed April 18, 2022

    Sherpa Auto Transport made things really easy. They were great all throughout. They were very clear about pricing, they asked good questions and were responsive to my questions when I called or emailed. They said they would pick the car up on a certain date and drop it off also on a certain date, and they both did. So, it was smooth. They checked in on dates for pickup and delivery. Their service was lower than other costs that I received from other companies.

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    Customer ServicePriceStaff

    Reviewed April 17, 2022

    The person I talked to was very understanding of the situation and understood that I needed some flexibility in cost. They sold it. The delivery crew gave me a call, told me it would be a couple of days when they were close. They then called and said, "You can come pick up your car tomorrow." We met at a place that was convenient for getting the car off the big trailer. And it worked out fine.

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    PriceStaffRates

    Reviewed April 16, 2022

    Sherpa had good pricing, but also a good reputation, which was important. My boss lives in San Francisco, and he had a vintage Porsche convertible that shipped from their Austin home here in time for their wedding. And they couldn't get it before a certain date because their party stage wouldn't be available, but they had to have it before the wedding. There were all kinds of complicated things, and Sherpa did a great job. The quote came in, the cost was exactly what the quote was for. They also gave us a free carwash at the end, which was nice. They were super friendly. Also, the guy who picked up the car was right on time and met the person that we had meeting him there. He did a good job of checking over the car and making note of any scratches. I highly recommend Sherpa. I've recommended them to three other people already.

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    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. We're glad to hear that you used our Clean Car Guarantee for a car wash on us. Thanks for choosing Sherpa, Lisa!

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    StaffTimeliness

    Reviewed April 15, 2022

    I could not be happier! I had a situation and needed a car transport asap and Sherpa came thru! Not only did they find me a driver the same day but the driver was also amazing, he went above and beyond and even walked into our gated community to retrieve my car! My car was then delivered the next day (FL to NC). I am beyond happy and will definitely recommend Sherpa and ‘The Transport Buddy’.

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    PriceStaffRatesHonesty & Transparency

    Reviewed April 15, 2022

    Sherpa coordinated with transporter Adolfo ** and his partner to transport my car between TX and GA. The driving team was great and delivered on all promises. They were friendly and safe drivers. Sherpa did a good job at a reasonable price. Their price guarantee is real. Finding this kind of service is fraught with risk, but Sherpa did it credibly and honestly. Thank you!

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    Punctuality & Speed

    Reviewed April 15, 2022

    I would highly recommend Sherpa Auto Transport. After getting the runaround from another company, they came to my rescue and had my son's car scheduled and shipped across the country in less than a week.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed April 15, 2022

    Experience all around was outstanding.
    1 Automobile was picked up and delivered in a timely fashion - within committed time frame. I was notified of pick up 2 days before committed time period.
    2. Driver communication was excellent and pleasant.
    3. Price lock was honored.
    4. Representatives from first contact to follow up are timely, professional and friendly. (Without sales pressure)

    5. Sherpa is easy to contact and company customer relations software is spot on.

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    Response from Sherpa Auto Transport

    Allan, thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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    Honesty & Transparency

    Reviewed April 15, 2022

    I had a wonderful experience from beginning to end. The process was very easy. They are very efficient and honest. I would highly recommend them to anyone. The carrier they were able to get was even better. He was able to get the car there safely and on time.

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    TechStaff

    Reviewed April 15, 2022

    Sherpa's rep was great. And the driver was phenomenal. I met him on both ends of the trip and he took good care. Sherpa is a middleman in this whole process. I lucked out that I had a great driver. Sherpa's contractor was the icing on the cake for that whole deal.

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    Punctuality & SpeedStaff

    Reviewed April 14, 2022

    Exceptional service!!! This is the third time I’ve used Sherpa and EVERY time it’s been awesome! This time the car was picked up in FL on a Mon afternoon and delivered to Northern VA 24 hours later!!! Driver was incredibly communicative and the pick-up and drop-off were flawless and seamless!!!

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed April 14, 2022

    I completed an online query & received a call promptly from a Sherpa rep .. highly professional .. very straightforward & answered all my questions. Contracted the delivery from south FL to VA .. driver (enclosed) picked up my car within 48 hours of contract & delivered about 26 hours later .. driver was very professional on both ends .. car was in perfect condition .. will use Sherpa again.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Steven, thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.

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    Customer ServicePriceRates

    Reviewed April 14, 2022

    The booking process was easy. The pricing was fair. Also, communication was good. The transport that Sherpa hired was good and on time. It was smooth.

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    PriceBillingRates

    Reviewed April 13, 2022

    Service was everything I hoped for. The shipper they found was $100 more than they anticipated, but they kicked in their pricing guarantee and took $100 less from my credit card, and I just paid the shipper $100 more when he got here. So it all worked out.

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    Response from Sherpa Auto Transport

    Thank you for the review, Josh! We pride ourselves on working hard for our customers by providing them with fair pricing, courteous communication, and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we get a driver for you to pick up for a vehicle backed by our Price Lock Promise.

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    Customer ServiceContract & TermsSales & MarketingPriceStaffBillingRates

    Reviewed April 13, 2022

    The driver picked up the car and dropped it off. They set expectations upfront. The driver arrived on time. We had to change the location from my house to my son's office. That worked out well. I was still in transit, so my son met it there. I told my son, I said, “Inspect it very carefully ‘cause it's an open truck and things can happen to it.” The car was very dirty, but it arrived in good shape. We negotiated a discount. And they gave me credit for a carwash. So, overall, it went well. They're good. But the whole industry sounds shady. To my regret, I put in this website asking for quotes. And to this day, I'm still getting emails and calls, asking about they wanna pick up my car. It never ends.

    Sherpa can provide all the great service. But the sense I get is they make the arrangements. They get the truck. But if there are issues like damage, you might be on your own. I’m never clear about these handoffs like that. I did my homework, and I knew Sherpa is a broker. So, whatever they quote me, it doesn't mean much, especially the low-end ones. So, I ignored their low-ball rates because no truck would pick it up for that. So, if I had not done my homework, I would have got roped into a low estimate, and the car would have been sitting there forever. But the Sherpa's rep was great. Everything was upfront. One annoying thing is method of payment. You have to meet the driver and give them cash or a certified check. It would have been great to Venmo this or sort of have a deal with the broker. That part of it can be better. Other than that, go for it.

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    Staff

    Reviewed April 12, 2022

    Our car arrived at its destination in a reasonable amount of time. The driver was very accommodating for the drop off location, since our home is not accessible to the transport vehicle. All went well.

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    Customer ServicePriceRefunds & PayoutsStaffRatesTransparencyHonesty & Transparency

    Reviewed April 12, 2022

    Open and honest communication from the Sherpa team. They were always available via text or phone call and patient with me while I made up my mind on how to proceed. I appreciated their transparency about the entire process and the pricing - and how their role as brokers vs. drivers worked. Overall they were the best - attentive without being pushy. Also gotta love they will reimburse you for a car wash :)

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. Thanks for choosing Sherpa and we look forward to assisting you again in the future!

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    Customer ServicePriceStaffRates

    Reviewed April 12, 2022

    After I had sought quotes from seven or eight transporters, a well-mannered and helpful individual from Sherpa called me and explained details of how this industry (car-shipping) works, while respecting both my intelligence and my lack of experience. They also offered a reduced price from their original quote. The signup process was easy with DocuSign, and follow-up was helpful and appropriate. We had issues coordinating on the pickup end due to OUR limited availability, and the subcontractor worked well with us to mitigate these. My vehicle arrived earlier than expected in the same condition it was shipped in, and the driver delivering it also worked well with us. Highly recommend.

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    TechPriceStaffRates

    Reviewed April 12, 2022

    I know that gas prices are high, but Sherpa honored my contract which was very important. Robert, my driver, was in touch with me throughout, and my car arrived before I expected it. Great job, Sherpa.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Barbara, we love hearing that we lived up to our expectations of excellence. We strive to make the car shipping process as easy as possible. To do this we provide frequent updates throughout the shipping process, offer transparent pricing backed by our Price Lock Promise, and thoroughly vet carriers to ensure we're working with the best. Thanks for choosing Sherpa Auto Transport!

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    Punctuality & Speed

    Reviewed April 12, 2022

    I'm fine with Sherpa, and I waited for them to find the carrier that would bring my vehicle. Once they did that, it was very smooth. The company came, and one of them said, "I got the vehicle." Asked us where we wanted it. And they unhitched it fine and put it where we asked them to.

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    Customer ServicePriceStaffRates

    Reviewed April 11, 2022

    My experience with Sherpa was seamless and smooth - there was excellent communication with the Sherpa team throughout the process. They honored the rate they provided. There were no transportation delays or damage to my vehicle - the driver was excellent who picked up and dropped my vehicle from Nashville TN to San Jose CA. I would highly recommend Sherpa to anyone looking to transport their vehicle - their prices were the best and customer service/representatives were knowledgeable and excellent to work with! 5 stars for my experience!

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    Punctuality & SpeedStaff

    Reviewed April 11, 2022

    All people that helped me were very professional and answered all my questions quickly and the driver they sent waS very courteous and delivered my vehicle as they stated. The company kept me informed of all that they were going to do. Very satisfied.

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    Follow-Through

    Reviewed April 11, 2022

    We had our car transported from Jackson, WI to Henderson NV. Everything went as promised. They gave us a pick-up window, and delivery window, and hit both of them. They promised a rebate, and gave that to us within a day of requesting it. The car showed up in the same condition as it left (a little dirtier :) ).

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed April 11, 2022

    I am very impressed with the timely delivery, customer service and smooth process of my vehicle. They used a third party vendor- ** and they were amazing! They were always available by email or phone, and no waiting time to talk to someone. Absolutely recommend Sherpa!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Jessica, thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier. We hope to help you again in the future!

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    Punctuality & Speed

    Reviewed April 11, 2022

    Was very quick in delivery. 2 very nice men transporting the car and were very careful with unloading the car. Made sure everything was to my satisfaction. Would recommend you for transporting a car.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 11, 2022

    The rep was very informative and helpful. He was quick to answer any questions that I had. He was fast to call me back if there were any concerns on my part. I needed the transport to be pushed back by a couple of days because my son was flying back and coming back out there. So they adjusted to my schedule, where it showed up two days later than they were going to anticipate. I would use them again in a heartbeat. I'm moving from Illinois to Florida so I need three vehicles transported, and Sherpa would be the first place that I would call.

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    Response from Sherpa Auto Transport

    Thank you for your excellent review, Cindi! When Sherpa was founded we promised to do things differently. Our commitment to top-notch customer service along with our transparent pricing backed by our Price Lock Promise and thorough carrier vetting process makes it possible for us to provide the excellent experience you, and so many others, have had. Thank you for choosing Sherpa Auto Transport and we look forward to future shipments!

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    Customer ServicePriceStaffRatesTransparency

    Reviewed April 10, 2022

    They were super efficient. They tried to make sure it was clear that they were trying to get the best charge for my specific transport and get the best price for me. The quote was very transparent. The security deposit and how it was handled was great because you still get some of that back. They were also good with following up. When I called the first time, I wasn't exactly sure. But they called back and they were very efficient in their breakdown of the process. They also sent over immediate documents, any type of directions that I may need to make sure that the process goes smoothly, and that everything is happening as they set me up with who would be shipping my car. The driver told me that he would let me know once he was six hours away to give me that timeframe. I called one day just because I was curious on when exactly they would get here and he answered the phone and was very polite. So everything worked out smoothly from there.

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    Customer ServiceRates

    Reviewed April 9, 2022

    I couldn’t be happier with the service. Especially during the pandemic, as we all know customer service has dropped off since the pandemic began 2 1/2 years ago. But today and with this company you can’t tell. This is a five star rating and I’m extremely happy with the service and I have already recommended this group to two other people who are relocating more than 3000 miles. Thank you for everything SHERPA!

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    Response from Sherpa Auto Transport

    Dean, thanks for taking the time to leave this great review! Nothing makes us happier than hearing that you would recommend us! By providing top-notch customer service with frequent and courteous updates, honest pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did when we worked together. Thank you for choosing Sherpa Auto Transport. We look forward to serving you, and anyone you send our way, in the future!

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    Customer ServiceStaff

    Reviewed April 9, 2022

    From the first phone call, Sherpa walked me through the process of getting my car transported and explained everything in clear detail. Among the most professional companies I've ever worked with. What a great experience!

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    Staff

    Reviewed April 9, 2022

    Sherpa was in daily contact with me as we approached the time for my car to be picked up. The driver who picked up my car in Illinois and dropped it off in Florida and the driver for the return trip to Illinois were both friendly and my car arrived in good time on each end without any scratches or damage.

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    Response from Sherpa Auto Transport

    Thanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!

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    Customer ServicePricePunctuality & Speed

    Reviewed April 9, 2022

    Our experience went great. From the initial call to Sherpa; the quote and scheduling both the pick up and delivery of our vehicle. We used an enclosed transport and everything worked out great. I would recommend Sherpa.

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    Customer ServicePriceStaff

    Reviewed April 9, 2022

    I sent an email to Sherpa and then they contacted me back with quotes. I confirmed the quote and set it up. Then I was contacted by the driver in about two days. We picked a location for the pickup and my car was loaded. When I got to my final location, they called me and said, "We're here." So I went and picked up my car. I'm happy with Sherpa. They did a good job. It was seamless.

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    Punctuality & Speed

    Reviewed April 8, 2022

    If you are searching for auto transportation companies these people are wonderful! And I researched a lot of companies and so many are not good to deal with. James was my first contact and he was so good with explaining things, there was no pressure. Everything went on schedule, they picked my car up the first day of the allotted time period and my car was delivered from California to Pennsylvania in three days. It was so easy and made one thing less stressful with a long distance move.

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    Customer ServicePriceStaffRates

    Reviewed April 8, 2022

    I like the price of Sherpa. They stood by the quote and we paid what they said we would pay. So, we’re very happy with the price. Their reps also seemed competent. They have very good communication all the way through.

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    Response from Sherpa Auto Transport

    Bobbie, thanks for the great review! When Sherpa was founded we promised to do things differently. We live out this promise every day by providing excellent customer service. With frequent updates throughout the process, transparent pricing backed by our Price Lock Promise and our commitment to thoroughly vet carriers to find the best option to transport your vehicle. Thank you for choosing Sherpa!

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    Customer ServiceStaff

    Reviewed April 7, 2022

    From the first phone call to the final email, every interaction was professional and friendly. All info about the delivery was communicated clearly, every question I had was answered to my satisfaction, and the delivery itself was carried out beyond my expectations. Very pleased and grateful for this smooth process.

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    PricePunctuality & Speed

    Reviewed April 7, 2022

    This company communicates well and gives you a quick run down of how they operate. No smoke and mirrors. There were others that were cheaper, but they had good reviews so I chose them. They came through.

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    Customer ServicePriceStaff

    Reviewed April 7, 2022

    From 1st phone call to delivery of my car, the experience was excellent. I had my car transported from Seattle to Atlanta. The transportation cost was definitely less than if I had driven it myself. Every person I interacted with was kind and professional. I will definitely use Sherpa transport again.

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    Response from Sherpa Auto Transport

    Thanks for the great review Cristine! At Sherpa, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!

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    StaffHonesty & Transparency

    Reviewed April 7, 2022

    I recently hired Sherpa Auto Transport to ship my vehicle back to PA from CA. I had a great experience with this company. They were all friendly, fair and honest and most of all the vehicle arrived within the time frame they said it would. There was no damage to the vehicle and even offered a free car wash. I highly recommend Sherpa..

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    Staff

    Reviewed April 7, 2022

    We got our car earlier than promised. Well taken care. Kept us informed all way from picking up the car to delivery. Accommodated our times on both end. Very happy. Recommended to our friend who is moving.

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    Response from Sherpa Auto Transport

    Thanks for the great review Sheela! When Sherpa was founded we promised to do things differently. We live out this promise every day by providing excellent customer service. With frequent updates throughout the process, transparent pricing backed by our Price Lock Promise and our commitment to thoroughly vet carriers to find the best option to transport your vehicle. We look forward to helping you, and anyone you send our way, in the future!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 7, 2022

    They are great communicators. They follow up and let you know what's going on. Everything went as scheduled. The delivery person was excellent. His name was Joshua and he was very helpful. He kept me informed along the way and he arrived when he said he would arrive.

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    Customer ServiceStaffTransparency

    Reviewed April 6, 2022

    I was kept updated nearly every day and every step of the way. The driver was very courteous also. It took longer than the anticipated time frame but the constant communication was helpful. We’re happy to have our antique treasure in our possession.

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    Response from Sherpa Auto Transport

    Roy, thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for trusting Sherpa Auto Transport to ship your antique! We look forward to working with you again in the future.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 6, 2022

    Sherpa was recommended to me by a family member who had previously used them. Their customer service was quick to reply and had easy-to-understand instructions. I wasn't present at the time of pick-up but my father was. No issues were reported. Delivery was timely and easy. Fair price for moving a vehicle from East Coast to West Coast.

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    Staff

    Reviewed April 6, 2022

    The whole process was easy and made this first time car shipper less anxious. From the initial booking to Riggio w/Exodus 11 Logistics doing the actual shipping, it was a seamless experience. I can't say enough about Riggio & the care he took for my vehicle and making sure I was at ease. Would definitely use again if need arises.

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    Customer ServiceStaffTransparency

    Reviewed April 6, 2022

    After calling a few car transport services, we settled on Sherpa because they had the best customer service, especially Elise and Katherine. Elise patiently discussed the options and helped us coordinated. We were not pleased they could not meet our preferred pickup date, but we settle on leaving the car/keys with a friend and Sherpa picked up the car from there. We also were concerned about the delay in finding a driver but once a driver was identified, he was communicative and kept us updated on the progress. The delivery went well.

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    Response from Sherpa Auto Transport

    Ann, thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.

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    Customer ServiceContract & TermsSales & MarketingPunctuality & SpeedStaff

    Reviewed April 6, 2022

    The process was easy. Making arrangements was easy. Telephone salesperson was polite an professional, always trying to make process as convenient for me as possible. Transport company was polite, professional arriving on time and delivering as scheduled. Very easy process, absolutely stress-free.

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    Customer ServicePriceStaffHonesty & Transparency

    Reviewed April 6, 2022

    The rep was spectacular. She showed me all the pitfalls and what was happening with some of the other quotes that I received. It was great service. The driver was spectacular as well. In two and a half days, he was done with the transport, and he was on time. We had great communication, and there were no hidden fees. Sherpa wasn't the cheapest, but at the end of the day, they took all the unknown out of it. I definitely recommend them and would be using them again. It's a good business.

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    PriceStaff

    Reviewed April 6, 2022

    Sherpa seemed to be more organized than some of the other transport companies. They were also less expensive. The driver was excellent too. I was very impressed. He, on one end, had to coordinate with my brother. My brother thought he did a bang-up job and was very friendly. The vehicle got there on time, too.

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    Response from Sherpa Auto Transport

    Kristie, thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. We look forward to helping you, and any others you send our way, in the future!

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    Customer ServicePriceStaffRates

    Reviewed April 5, 2022

    Sherpa has the best price and best reviews on customer service. They are the only ones that had a locked-in price. Everyone else, they've got to auction off the vehicle and that didn't really sit right with me. However, I got an email saying, "The vehicle has made it to your final destination." But when I called the people it was getting dropped off with, the vehicle wasn't there yet. The driver had made it to our final destination, but they hadn't dropped the vehicle off. There was a little bit of miscommunication.

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    Punctuality & SpeedStaff

    Reviewed April 4, 2022

    I have shipped two cars to California in 3 months. Both transportation companies were excellent. Professional, punctual pickups and deliveries with no problems or hassles. Will definitely used the again.

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    Staff

    Reviewed April 4, 2022

    The Sherpa Team was very friendly and helpful through the entire process! Their constant customer support was spot on. The driver was also very friendly and professional. Would definitely use them again.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    We know that shipping a vehicle can feel daunting. That's why Sherpa Auto Transport is committed to making the process as easy and stress-free as possible for all our customers. By providing frequent and courteous updates throughout the shipping process and offering transparent pricing backed by our Price Lock Promise we help our customers feel comfortable choosing Sherpa.

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    PriceStaff

    Reviewed April 4, 2022

    Everything went smoothly with Sherpa. They explained the cost well to me and why they were a little bit more than another company I looked at. They explained the whole thing of putting things out on a board, and they can see what drivers are requiring to ship cars. They said I probably can get a lower amount from the other company, but then a truck driver is not gonna pick up the car for that amount. They did a good job and the cost was fair.

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    PriceStaffRates

    Reviewed April 3, 2022

    Their price was fair and my car was shipped completely fine. They told me when the car would be picked up and it was roughly around the same time as soon as they got a driver interested in picking up the vehicle. The drop-off was also quite simple. It just took two minutes.

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    Response from Sherpa Auto Transport

    Bhuvan, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 2, 2022

    The shipping experience with Sherpa Auto Transport was excellent. They respond to my inquiry immediately with a quote and quickly set me up with a driver. Our driver was excellent and communicated with us from the pick to the delivery. I would definitely use your service again for any auto shipping needs.

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    Reviewed April 2, 2022

    I highly recommend Sherpa Auto Transport. Everything that was promised was delivered. My car was transported from my winter home in Naples to our summer home in Nebraska without a hitch. Everything was perfect.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review, Eric! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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    Punctuality & Speed

    Reviewed April 2, 2022

    Sherpa quickly found a carrier and stayed in touch with me throughout the process (Boston to Los Angeles car shipment). We found a win-win when the receiving person was not available for the duration of the delivery window.

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    Customer ServicePricePunctuality & Speed

    Reviewed April 2, 2022

    I had the best experience with Sherpa. They responded that day when I asked for a quote. They scheduled it and it was delivered on time. Very happy. Everybody was fine, too.

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    Customer ServiceStaffTransparency

    Reviewed April 1, 2022

    Everything went excellent with Sherpa. I was a little nervous at first. This was the first time I shipped a car this way. We had a death in the family, so we had that to deal with and their customer service people on the phone were very understanding on the timing. None of the other companies followed up and that gentleman from Sherpa followed up with me. It was just the right balance of following up.

    He backed off a little bit, but was still persistent, and said, “I’ll set this time up. Does this time work for you?” He called me right at the time that he said he was gonna call me. I was going through a lot at the time and I just didn’t want to have to worry about certain things. The guy was top-notch. Even the driver was very professional. He picked up the car and within 48 hours, he had that car down to South Carolina. He was also giving me updates, “I’m on the way. I'll be there at this time.” I was so impressed with that. He just went above and beyond. It was really great all around.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 31, 2022

    Sherpa was extremely helpful in facilitating a flawless transportation process. We appreciated the accuracy of the estimate, prompt communication, and ease of scheduling. In fact, our car arrived a day ahead of schedule!

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    Response from Sherpa Auto Transport

    Michael, thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.

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    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed March 31, 2022

    I purchased a ‘99 BMW and it was coming from California. I used Sherpa as the reviews that I saw were much better than the others. I had a very good interaction with customer service. They introduced themselves and were very thorough as far as explaining the process step by step. They answered any questions that I had. The rep was very insightful and knowledgeable as far as expectation when it comes to timeframes, which was very nice. He was a very good representative.

    The pricing was very comparable to other providers. There was only a $20 or $30 difference from the other companies. Even though they were a little bit more, I didn’t mind. I liked the Price Lock Promise. The delivery actually worked out very well and the car got here super quickly over the weekend. They picked it up on Friday and I got it on Monday. The driver was very nice and let me know when he was 30 minutes away. He brought the car to my house. He backed it out for me and gave me my paperwork.

    I did an open transport and it was uncovered. The car just looked like it had been driven in the wind but it was exactly how it was when it was picked up. I would have liked to have done the closed transport but it’s understandable that it's a little bit more expensive. But for what I was getting, the price was spot on. Sherpa is worth it.

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    PriceStaffBillingRates

    Reviewed March 31, 2022

    The signup process with Sherpa was easy. It was all online. I gave them a credit card and they confirmed it, and ready to go. The drivers kept me informed when they would arrive. They were very friendly, responsible, gave us advice on where to best put the boxes. The price was reasonable for the service.

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    Response from Sherpa Auto Transport

    Alan, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 30, 2022

    I had to reschedule my pick up a couple of times. I appreciate the understanding and the super quick response through email! Everyone was so nice and professional! I will for sure be back if l ever need to ship a vehicle. Thank you for making my first time delivery easy and non stressful!

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    TechPriceStaffRates

    Reviewed March 30, 2022

    They were able to coordinate the pickup easily. The drop-off was a little weird. The drop-off location we chose was a hotel that had a huge parking lot, and the drivers still insisted that we drive to Marshalls a mile away. But we chose the drop-off location to be at the intersection of two major highways for accessibility. He eventually came over, it was just an uphill battle there. But overall, totally fine. Price, not so competitive. But the service was good.

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    Customer ServicePriceStaff

    Reviewed March 30, 2022

    Sherpa was very helpful. They were very upfront and very communicative. The quote I got was right in line with what I expected and what I had seen from other people who have shipped in the past. There was also very good communication. The driver was with Hot Transporting and he did a good delivery. He found a suitable drop-off location and was quite accurate with his timing, give or take half an hour or so. He met me and unloaded the vehicle with no issues. Apart from being filthy because it was an open trailer, which is unavoidable, the car was in perfect condition and they seem to have handled it very well. I was happy overall with the experience.

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    Response from Sherpa Auto Transport

    Thanks for your review, David! Sherpa stands apart from the rest due to our commitment to open communication, pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. Unfortunately, during transit, the car can get dirty which is why we offer our clean-car guarantee. We encourage you to take advantage of this offer. Please email fulfillment@sherpaautotransport.com for details on how to redeem! Thank you for choosing Sherpa Auto Transport.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed March 29, 2022

    The Sherpa Auto Transport staff was all very professional, helpful and quick to respond to emails and questions. Updates on status of the shipment were provided on a daily basis as it got closer to the service date. I would use this company again for any future auto shipment.

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    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport, Karin! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

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    Reviewed March 29, 2022

    It was the first time I had ever shipped a car. They made the whole process very easy. They told you how it would work and then did exactly what they said. They made the whole process very easy. Thank you.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Kevin, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together.

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    Customer ServiceStaff

    Reviewed March 29, 2022

    They picked the vehicle up on a Thursday and delivered it on a Saturday. It was excellent. The only issue was the driver didn't speak English. But he would call, and if I had a question, his wife would answer it for me.

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    Customer ServicePricePunctuality & SpeedStaffTransparency

    Reviewed March 29, 2022

    I had never needed to transport a vehicle ANYWHERE so I was nervous about choosing a company. I chose Sherpa Auto Transport because of the positive online reviews. I needed to transport a Ford Mustang from Alabama to Pennsylvania. I requested a quote online and in minutes I not only received an e-mailed quote, I received a phone call from Patrick at Sherpa Auto Transport. Patrick explained everything to me on how the process works which put my mind at ease. I received daily e-mail updates telling me they were working on securing a driver for me. I had a few additional questions that were answered quickly and professionally with a phone call. I received my car within the timeframe that was promised. The two drivers were very friendly and professional as well. I would not hesitate to call Sherpa Auto Transport again!

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    Response from Sherpa Auto Transport

    We know that shipping a vehicle can feel daunting. That's why Sherpa Auto Transport is committed to making the process as easy and stress-free as possible for all our customers. By providing frequent and courteous updates throughout the shipping process and offering transparent pricing backed by our Price Lock Promise we help our customers feel comfortable choosing Sherpa. Thank you for choosing sherpa, Kathleen!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 29, 2022

    Sherpa's rep found me a dispatcher quickly and got everything done for me. The driver called me two hours before he arrived to pick up my vehicle and two hours before he actually delivered. I received my car in a timely manner. I received it the same way that I shipped it off. There were no marks or scratches. I would recommend Sherpa. They're a great company.

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    PriceRates

    Reviewed March 28, 2022

    I used Sherpa to ship my car from Chicago area to Arizona. They were very accommodating and competitively priced. I changed my pick-up address and delivery address with no questions asked! Thank You for the great service!!!

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    Response from Sherpa Auto Transport

    Ron, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!

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    PricePunctuality & SpeedStaff

    Reviewed March 28, 2022

    They answered quickly, so I figured their service would follow suit and it did. They also gave a reasonable quote. It was a little less than I expected to spend. I was pleased with the entire package. The driver also did a good job to communicate with both me and my sister. I felt safe, both with pickup and drop off. He went above and beyond to communicate where it was, where he was, if he ran into any hiccups. He brought it directly to her and they actually ended up changing the location to suit her needs.

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    Customer ServiceStaff

    Reviewed March 28, 2022

    Sherpa Auto Transport was very communicative from start to beginning, to beginning to middle, to middle to end, so I didn't have any issues. The driver called me the night before and said he’d be there in the morning. He also informed me when he was on his way and when he was a couple of minutes out, and he arrived and delivered the car with no issues. The driver Sherpa gave me was a very nice guy and they assured me that he was a reputable driver from the area. Everything was fine to me. And the way Sherpa went about it was great.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thank you for the review, Stewart! We know that moving is stressful. That's why Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - we will certainly make note of this in their file so other customers can receive equally great service. We look forward to assisting you again in the future!

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    Price

    Reviewed March 27, 2022

    Everything went smoothly. I would recommend them. I would love it if it was always less expensive. But it’s the world we live in.

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    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed March 27, 2022

    Everything went very smoothly with my move with Sherpa. When we put the quote together, the rep had all the answers to all the questions I had, and I felt comfortable. They knew what they were doing. It wasn't like a scam to try to get me to pay. It was good. Everything was perfect with the quote too. The driver was very nice. Didn't feel weirded out at any moment, like something's gone wrong. When they came and picked up the car, it was quick and super straightforward. For the delivery, I'm in an apartment complex, so it's a little difficult to get that trailer here. We met at a TA truck stop that was straight down the street. He had it already unloaded and it was all ready to go.

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    Punctuality & Speed

    Reviewed March 26, 2022

    I purchased a new car 1,500 miles away and was expecting transportation to take weeks. I booked the transportation on a Thursday and had my car delivered to my house Saturday at 8AM. I could not believe how quickly it arrived and in perfect condition. Highly recommend!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Meagan, thanks for taking the time to leave this review! Nothing makes us happier than hearing that you would recommend Sherpa! By providing top-notch customer service with courteous updates, pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did. Thanks for choosing Sherpa. We look forward to serving you, and anyone you send our way, in the future!

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    Customer ServiceStaff

    Reviewed March 26, 2022

    This is my first time transporting a vehicle so I had lots of beginner questions. Team Sherpa were always available and responsive to all my emails and phone calls. I was very pleased with the entire experience.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Brian, thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. We look forward to helping you, and any others you send our way, in the future!

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    Customer Service

    Reviewed March 26, 2022

    The process was pretty simple. The guy had good communication and I felt like my vehicle was handled safely. I'll be using Sherpa again.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Tiffany, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. We appreciate that you took the time to share your feedback!

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    Customer Service

    Reviewed March 26, 2022

    I called and talked to Sherpa, and they were wonderful from start to finish. The transport was a day shorter than they were telling me, which was great. I was really pleased. I would definitely use this company again. I have already recommended them to some of my fellow Jeep friends.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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    Customer ServiceStaffRatesHonesty & Transparency

    Reviewed March 25, 2022

    I was hesitant at first, as I'd had a not-so-good experience a couple years ago with another carrier, but Sherpa was excellent in their honesty, communication, and came through with a competent driver and he did what he said he would do, I met him where and when he said he would be, no damage to the vehicle, and no surprises. The driver was professional, very responsible, and seemed like a 'car-guy' as well, taking an interest, and good care of mine. Thank you.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Greg, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. We appreciate that you took the time to share your feedback and we look forward to serving you again in the future!

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    PriceRates

    Reviewed March 25, 2022

    I was completely satisfied with the transport company. They informed me of the complete process and even offered their awesome rate/quote for 30 days. Whenever I had questions they answered them and timely. I would not hesitate to use their transport services again and I would recommend anyone looking to transport their vehicles to use Sherpa.

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    Customer ServicePriceStaff

    Reviewed March 25, 2022

    They provided me with a lot of information, made sure the vehicle was on time and kept in communication. They also provided me with a good quote. The condition of the vehicle was also good. The driver knew what he was doing. He did a great job.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thank you for the review, Ruquan! We pride ourselves on working hard for our customers by providing them with fair pricing, courteous communication, and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we get a driver for you to pick up for a vehicle backed by our Price Lock Promise. We appreciate that you took the time to leave this review!

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    Customer ServiceStaff

    Reviewed March 25, 2022

    It was easy to book everything online. Then the agent and the follow up once booked or even getting me to book was good. It wasn’t overkilled. The delivery was timely and the driver did a fantastic job. He was very personable and took good care of the vehicle. He had very good communication as well. Sherpa also gave a free car wash if I wanted.

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    Sales & MarketingPriceStaff

    Reviewed March 24, 2022

    After talking to about fifty transporters, and realizing how many were scams, I decided on Sherpa. Staff was professional and friendly, they even walked me thru entire process. Quote was reasonable. When car was picked up the cost was all inclusive and no hidden or added fees. Car was picked up exactly on time and delivered on time. Driver was very courteous and professional and did a complete walk-around inspection before and after. I highly recommend Sherpa. This was my first time I ever shipped a car. Business seems to be riff with scams. Sherpa was by far the best choice.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    We know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!

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    Customer ServiceStaffHonesty & Transparency

    Reviewed March 24, 2022

    When I called Sherpa, I could understand the person. I'm an old man and you have to speak 6:30 news English in order for me to understand you. Sherpa was helpful. They seemed honest in terms of what they could do and what they couldn't do, whereas some of the other places seemed to say, “Oh, yes. We can do that,” no matter what I said. So Sherpa's promises and expectations as to how the transport would go were realistic.

    Sherpa did as much as they could. It was very problematic transport because my daughter is a firefighter and when she's on duty, she can’t leave the station. So there were some difficulties and they couldn't tell me exactly what day they weren't going to deliver the car all the way across the country in New Mexico. But they came and picked it up on time. They got it out there. My daughter happened to be on duty but she was able to get one of her station mates to pick it up, and everything worked out fine.

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    Customer ServiceStaff

    Reviewed March 24, 2022

    The Sherpa rep told me everything that I needed to know, how the process would have gone. If I needed any more questions, just call him. Every time I messaged someone, they would reply within five minutes. They messaged me throughout the service, letting me know what time it will be, like an estimated day, if there was a delay. Everything was fine.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Kershema, thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.

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    Customer ServiceStaff

    Reviewed March 23, 2022

    First call to Samantha was great and she handled everything professionally and well informed and kind. And Anthony who picked up my car was wonderful. It arrived safe and sound on estimated arrival time.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 23, 2022

    The Sherpa folks were great to work with. My non-five star had more to do with the driver. It wasn't door to door at either end. I can understand for the pick-up location but there was no reason it couldn't have been delivered directly. On the day of delivery the driver called and created a lot of drama that wasn't necessary, but it all worked out in the end. The meet-up appointment was scheduled for 10 between the driver and my son and at 9 the driver started calling to say he wasn't going to wait around and was going to go to the next drop. As it turns out the driver was still an hour away and the 10 meeting was still as scheduled. Like I said it all worked out just fine. All other interactions with Sherpa were excellent.

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    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle. We apologize that the delivery was a bit difficult, your feedback has been provided to our dispatch team so that our team can review the situation with the carrier. We are very happy to hear that you had a positive experience overall and were able to experience what sets Sherpa apart!

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    PriceStaffRates

    Reviewed March 23, 2022

    Booking with Sherpa is easy, and the process is smooth and clear. Price was in line with other quotes, but unlike other companies, they don't change the price on you after you've already paid a deposit. Definitely felt less "scammy" than other companies so I went with Sherpa. Drivers were very communicative as well, and everything was handled professionally and my car made it to its destination without any damage

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Leanna, thank you so much for taking the time to leave such a wonderful review. With our Price Lock Promise, Sherpa customers don't experience bait-and-switch pricing. We tell you the amount it will cost to ship your car and stick to it as we did when we helped you ship your vehicle. Thank you for choosing Sherpa Auto Transport. It was our pleasure guiding you through the process!

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    PriceStaff

    Reviewed March 23, 2022

    Sherpa is fantastic. If you want to transport your vehicle from one state to another they are awesome to work with. They may be a little higher than most but they are well worth it. Their drivers are very polite and courteous and for that I was more than willing to work with them as much as they were willing to work with me. Excellent sales- no pressure, service and keeping in touch. I cannot praise them enough. Extremely happy with their service.

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    Customer ServiceStaffBilling

    Reviewed March 23, 2022

    Shipment of vehicle from Wisconsin (VW Hall Imports) to Florida: Excellent transporter in Ace Transport, Inc, excellent directions/communication from Sherpa (Bill of Landing critical with long distance transport).

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier. We agree with you that the Bill of Lading is critical for customers to complete at both pickup and delivery. We appreciate you taking the time to leave a review!

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    Sherpa Auto Transport Company Information

    Company Name:
    Sherpa Auto Transport
    Company Type:
    Private
    Year Founded:
    2017
    Address:
    5960 Fairview Road, Ste. 400, PMB 4554
    City:
    Charlotte
    State/Province:
    NC
    Postal Code:
    28210
    Country:
    United States
    Website:
    www.sherpaautotransport.com