Sherpa Auto Transport Reviews
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About Sherpa Auto Transport
Sherpa Auto Transport ships vehicles door to door in all 50 states. It also offers a Price Lock Promise, which helps ensure you won’t pay more than your initial quote. You can contact Sherpa Auto Transport online or by phone to get a free quote.
- Door-to-door shipping
- Strictly vetted carriers
- Price Lock Promise
- Free car wash upon delivery
- Clear communication
- Terminal-to-terminal transport not offered
- A few reports of delays
Sherpa Auto Transport Reviews
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Reviewed Oct. 27, 2021
I shipped two cars from Seattle to Phoenix and the entire experience was top notch. Great communication, timely, and the driver was extremely professional such that I fully trusted the cars would make it on time and without any damage. Everything turned out perfectly.
Thanks for the great review! Sherpa Auto Transport was founded to make the auto transport process easy. It's the greatest compliment to hear that you found our service to be accessible and reliable! We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent communication, and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed Oct. 27, 2021
The gentleman that picked up my car to transport from WI to TX was very polite and helpful. My car made the trip without incident and was there the next day. Also, during our conversation he'd asked how we were driving down and gave us directions of how he would, which would avoid having to go through Chicago. We did take that route and were very pleased with the trip.
Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed Oct. 27, 2021
Sherpa was extremely prompt and detailed! The price was exactly what I was quoted. My Son's BMW e30 made the 1000 mile trip in great shape with no issues on time! Thanks Sherpa! I will definitely use your services again!
Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!
Reviewed Oct. 27, 2021
The service was excellent. I received several phone calls before and during the shipment. The car arrived as promised without damage or incident. Why not 5 stars? The price. Other providers quoted 500 to 600. I went with this company because the price was guaranteed. In the end the price brought a certain peace mind but expensive nonetheless.
Larry
Thank you for the great review, Larry We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we secure a driver to pick-up your vehicle backed by our Price Lock Promise. As you mention in your review, our pricing remained as we said it would from the beginning. We are glad you had a great experience and hope to ship for you again in the future!
Reviewed Oct. 27, 2021
The process was from start to finish was seamless and easy! Communication from Sherpa was top notch and they kept me informed throughout the entire process from arranging transport, pickup and drop off. The driver they arranged through Cascade Auto Transport was amazing.
Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed Oct. 27, 2021
Of all the people I contacted, I found that I talked to a normal person at Sherpa. They had answers to all of my questions. Then the price was in the range of what I wanted to pay. They are the broker and not the actual transporter so I didn't get to pick the transporter. I just had to trust that they had done the due diligence on their end about the company. Overall, this is a reputable company that does this. What kind of things are they insured for, they are able to explain to you.
Reviewed Oct. 27, 2021
The coordinator was very helpful. He did a good job. The driver communicated good. He called and gave me advance on when he was gonna be there. It worked good with the driver. It was a good experience.
Reviewed Oct. 27, 2021
I used Sherpa Auto Transport from Boston, Massachusetts to Seattle, Washington, and the transport was great.
Thanks for the great review! When Sherpa was founded we promised to do things differently. We live out this promise every day by providing excellent customer service. With frequent updates throughout the process, transparent pricing backed by our Price Lock Promise and our commitment to thoroughly vet carriers to find the best option to transport your vehicle. Thank you for choosing Sherpa Auto Transport!
Reviewed Oct. 27, 2021
The transport went great. The carrier guy was really great and I got my car. They said it was gonna take about four days. But we got the car in a day and a half.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed Oct. 26, 2021
Scheduling the pick up of my son's car in Raleigh, NC & having it delivered to Aurora, CO was very professional & Patrick was easy to work with. The pick up went smoothly but trying to get cash for the driver in a new city you just got to is a problem. With all the new & safe technology with phone credit card scanners I would think there would be an easier way to pay the drivers.
Reviewed Oct. 26, 2021
Sherpa stepped up to get my Z/28 transported after another "top tier" transport service failed to acknowledge, confirm and deliver transport. Sherpa kept their word and my car was transported without incident. Thanks!
When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. Thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed Oct. 26, 2021
Sherpa was true to their word on their promise. They gave a competitive and affordable quote and delivery was prompt and professional. I can trust them and I will use them again the next time a car needs shipment.
Thanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed Oct. 26, 2021
Setting up the transport was pretty easy. The quote was fair, considering that we were moving from Arizona to Florida. After Sherpa found a company for me, there was a lot of communication back and forth with the company. The driver was very nice. He was very patient because we couldn't find the keys at one point. The truck was very nice too. Everything went smoothly. My car was here before the day that they told me that it would be here. So that was good. It was very simple. If I had to do this all over again, I will probably go through the same process.
Reviewed Oct. 26, 2021
Sherpa sounded trustworthy. I also liked the fact that their price was right in line, even a little bit a tad more than the other person, but they carried insurance. They also offered a plan where if they couldn't find somebody, they would offer incentives on their own to the drivers to do the transport, which was nice. I took advantage of the price lock promise because they couldn't find somebody and they did exactly what they said they were going to do.
They picked up the car from a dealership and showed up when they said they were going to. They spoke to my contact at the dealership and got all the paperwork worked out. Then they took two days to drive it down here. When they were the day before, gave me an approximate time, and they were actually on the early side of that time. When they got here, they texted me a couple hours out and said they were going to be there. When they came, they unloaded it off of the carrier which took 20 minutes. We did a walkaround on the car and we're good to go. I would recommend them without hesitation.
Reviewed Oct. 26, 2021
Sherpa has good reviews, so I chose them. The service representative was very helpful. He worked really hard to get the vehicle picked up at the time that I needed it picked up. He explained that they have to find independent service that would be willing to pick the vehicle up and move it. So, they have to search for somebody that's going to be in the area that has an open spot on a truck. That all seemed to work okay. I talked to the driver two or three times on the phone. He always responded, and he always told me where he was. Sherpa's pricing was a little expensive, but they were competitive. They did their job. Everything worked good.
Thank you for the great review, Jim! We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we secure a driver to pick-up your vehicle backed by our Price Lock Promise. We are glad we were able to connect with you regarding your feedback and give you more insight on our pricing! We are glad you had a great experience and hope to ship for you again in the future!
Reviewed Oct. 26, 2021
Sherpa was able to schedule within a tighter timeframe than the other companies. But there was a little bit of an issue with the person that did the transporting as he did not speak English or Spanish and he did not bring the bill of lading with him. I had to go get a bill of lading and print it out. He spoke very, very little English and it was difficult to communicate with him. But he was very nice and polite. My brother handled the delivery on his side and I was talking to him on the phone while the truck was being delivered. It went very well.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed Oct. 25, 2021
My son moved back to Arizona from Florida and it's too far to drive, so he had to get his car transported. The first time, I went to this bad company that took our deposit and never gave us some money back. So, I went on the Better Business Bureau to find different vendors and since Sherpa was getting good reviews, I trusted them because they were on there. Their customer service team was excellent. This was last minute because the car was supposed to be picked up the day before, but the issue happened with the other company. The first guy I talked to assured me that he was not going to take my money and said that he was going to try his best to get someone out the same day. And he did.
The pick-up was great, too. They took pictures and made sure everything was in order. Then when they dropped the car off, the driver was very nice and he met us at an open space to drop it. Aside from that, whatever they said the price was, they stuck to the price and didn’t make any changes. They also let you know everything, so it was pretty cool. We've made sure to keep their number in case we have to do anything in the future because some people are going to try to rip people off.
Reviewed Oct. 25, 2021
Sherpa is reliable and easy to talk to. They get back to you quickly. They're pretty straightforward about the whole process and let you know when everything's gonna happen or roundabout. The trucking companies getting them connected is something just trying with the companies trying to get them together on everything. But as far as logistics-wise, it wasn't a problem. I've dealt with other trucking companies before and this was a lot easier.
They were upfront about the price. They initially came up with an initial price and then a week later called me up and said that the market shifted a little bit and they would see if they could reset me a price for that. It came in a couple of hundred dollars less than they originally quoted, which was nice. They told us if something went awry within a couple of hundred dollars, they would pay for it, which was cool. They also said that they'll take care of the actual transport company, they'll mitigate between that company and me, and then they'll call me directly and get all that squared away.
Reviewed Oct. 25, 2021
The communication with Sherpa was terrific. The guy I talked to got back to me and told me exactly when the vehicle was getting picked up. The guy delivered it ahead of time and he was very friendly. I'm happy with the service and I’d use Sherpa again. It was a very quick service.
Reviewed Oct. 25, 2021
We really liked what they did and how they transported the vehicle. Everything arrived fine and in a timely manner. It was very professionally done. The driver was great. We liked him very much.
Reviewed Oct. 24, 2021
The person that I spoke with was knowledgeable and seemed honest. Then I told the driver that my grandson loves trucks and he said to take some pictures so I did that. I wanted to make sure I had a picture of the car where it was on the truck. We had anticipated a little over a week and he was at the place very quickly so my daughter had to come over and get the car.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed Oct. 24, 2021
They were nice and to the point. Everything was good.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed Oct. 24, 2021
Sherpa did everything as promised. They gave me a time that they would be there with the vehicle and it showed up on time. I paid for an open trailer and they showed up with a covered trailer. And they did that for no extra charge, which was a nice deal. The communication was terrific. They let me know when it was on its way and when they were half hour. They were fantastic to deal with and I would use Sherpa next time in a heartbeat.
Reviewed Oct. 24, 2021
Sherpa was doing a better job of checking their transporters, their truckers, or their haulers out, and they get the top rating out of all companies in that respect. Everything was excellent. They even had gloves on. Everyone was very courteous and professional. I will certainly endorse and recommend it to family, friends, and anyone else that might be interested in a move because I personally would not deal with another company. Sherpa has a consistent edge in the marketplace. The best thing they could do would be to advertise themselves better. When I did the Google searches, I didn't see a lot of advertisements related to Sherpa, except that they were rated number one and advertised as being number one in vetting of their haulers. When I saw that, I didn't care that it was a couple of hundred dollars more.
Jerry, thanks for taking the time to leave this great review! Nothing makes us happier than hearing that you would recommend us! By providing top-notch customer service with frequent and courteous updates, honest pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did when we worked together. Thank you for choosing Sherpa Auto Transport. We look forward to serving you, and anyone you send our way, in the future!
Reviewed Oct. 23, 2021
I'd never shipped a car across the country before, but Sherpa made it easy. Pricing was clear, communication was good, and my car arrived exactly when it was supposed to arrive. Given the nightmare stories that are out there around car shipping, if I had to do it again, I wouldn't use anyone else.
Jessica, shipping a vehicle for the first time can feel daunting. We do our best to alleviate any concerns a customer might have by being courteous, honest, and communicative throughout the entire auto transport process. Our commitment to top-notch customer service along with our transparent pricing backed by our Price Lock Promise and thorough carrier vetting process makes it possible for us to provide the excellent experience you, and so many others, have had.
Reviewed Oct. 23, 2021
The driver dropped the vehicle off directly to my daughter’s home so that was nice. But we didn't have a lot of communication with him during that time and I had to text him toward the end to get an arrival date and where they were. The day before the scheduled arrival, it'd be nice if Sherpa would send you something. They made it sound like that would come from the driver so they need to inform their drivers.
Reviewed Oct. 23, 2021
I needed to move a car and set up the transport with Sherpa. That was extremely expeditious. They told me what they were going to do and they did it. I was quoted a cost that was in the ballpark and in the end, it was accurate right down to the penny. The transport took about a week. I talked with the driver on the phone on a couple of different occasions. The first time was when we were setting up the pickup, which I wasn't there for. He said what he was going to do and he did it. He let me know he had the car and when he expected to deliver it. Just before the delivery, he called to make sure I was home and he delivered it.
A big enclosed trailer was used and my car was the last vehicle on board. I thought the driver was going to be able to back it in the driveway then the car could just roll into the garage. But that would have put the front of the truck pretty much all the way across the street. Instead, the driver had a winch arrangement. It was challenging in that it's a car with very low ground clearance but that didn't cause him any trouble. On the whole, Sherpa was smooth and I am extremely satisfied.
Reviewed Oct. 23, 2021
Sherpa's communication was great and everything turned out good. We had a tracker on our truck. We were just checking it, and I was like, "Oh, my gosh, it hasn't moved in a day. What's going on?" Then we realized they have to sleep. They have to take so many hours off. That was the only frustrating thing. When you pay a lot of money, you want your car to be here the next day, but it took six days. Everything was in one piece, though, so it was fine.
There isn't anybody else out there that would do better. Sherpa was very professional. The people from their call center were very knowledgeable. I had called another transport company that was just a little bit less, and their rep was explaining to me the process of how the bids work out there. He was being knowledgeable but was bad mouthing the other company.
Reviewed Oct. 23, 2021
I got quotes from three different places and Sherpa was $50 more, but they were way more responsive and they called me. The representative answered my questions and was very responsive to my questions and emails after I booked through them. The driver did a walkaround and took the keys, drove up on my truck, and then delivered it. I would recommend this company.
Reviewed Oct. 22, 2021
Sherpa Transport took care of me from start to finish. This was my fist transport of any kind and these guys took care of me 138.2%! I never really thought about transporting a vehicle and suddenly I had way more questions than I knew what to do with. Sherpa answered every one of them and delivered on everything they promised, including my car. Sherpa and the driver were awesome to work with and did a better job of securing and examining my car than the dealership did. After going through this process now I won't hesitation to transport another vehicle and Sherpa will be who I call.
Reviewed Oct. 22, 2021
Great experience. First time making such arrangements and Sherpa provided valuable insight and knowledge. Offered best price and service within the needed timeframe. Transport was professional and experienced. Would contract again and recommend Sherpa.
Reviewed Oct. 22, 2021
I was so nervous about using this type of service. So I researched companies by their reviews. Sherpa had great reviews all around, so I chose to go with them. A little bit higher than other companies, but trust me worth the peace of mind. My driver Oleg was amazing!!!! Very courteous, very detailed and very reassuring. He called me let me know his arrival time what would work best for me, and arrived on time and my vehicle in perfect condition. I Highly recommend Sherpa transportation and will definitely be using them again.
Reviewed Oct. 22, 2021
Customer service with Sherpa was great and the reps were all helpful. The transport took three days and the driver kept us in contact. So, he was very good at communicating. We're happy with Sherpa.
Reviewed Oct. 22, 2021
I needed to move a car from the West Coast to the East Coast. I narrowed down my choices of companies to what was supposedly the top five in the country according to ratings and I talked to them. Over the years, I dealt with people a lot and solved some problems moving this and that over the phone, so I can identify things by talking and listening to what they say and how they say it. Sherpa came across as very sincere and modest while a lot of the other ones were scripted. Sherpa was very personable and I liked their policies, pricing, and how they handle things.
Sherpa gave me a quote that was quite good even though it was a lot higher than what I wanted. At this point in time, they were very competitive compared to everybody else. Their price-lock promise was a factor for me too. With brokers, you don't know whether a price is locked or not. When you make the request, they do not have a driver at that point. They find people and if no one wants to do it for the price that they quoted you, you get stuck with a price increase.
I also questioned Sherpa along with the other companies at length about the quality of their drivers and how they vetted them. Sherpa went into great detail and I could tell that the rep was telling me from what he knew and not parroting something back about how they had certain levels. The other ones sounded annoyed that I would ask and just said they check to make sure that the drivers haven't been drunk driving. They were very generic and general about their testing, which made it sound like they don't do very much. That coincided with the different reviews or different people's experiences that I read. It turned out to be true.
The guy that showed up with the car was very good and very accommodating. Somebody who lives very close checked the car out. My daughter then picked up the car. She contacted the driver and they arranged a place to meet. Sherpa was great as far as their end of the deal. It was timely, arrived in good shape, and there was communication along the way.
I only wish they have at least a minimal tracking method set up. It was weird because I had a car shipped from West Coast, Los Angeles a few years back and I could keep track of it and know where it was along the way. Sherpa doesn't have that and it wasn't extremely difficult. Sherpa should have some way to make it a little easier to know what's going on along the way. Otherwise, you know the day the car is picked up but you don't know things exactly. In our case, we needed to have some advance notice on what day in order to be able to plan for it. The pick-up spot was initially going to be a couple of hours away. If you knew a day ahead of time at least where they were, it's helpful to plan your time. If they just say it would take 7 to 10 days, that's fine but that means there are three, four, or five days there that I can't be anywhere because I would have to be around in case the delivery comes.
Reviewed Oct. 22, 2021
I got an email from the Sherpa customer service rep saying they identified the driver and the driver would get ahold of me in a few days. The email was completely accurate. They went through the whole process of what was going to happen and it happened just as they said it would. They stayed with the quote that they originally said. It was a very quick pick up. The driver was really careful to take care of the vehicle. He picked it up on Wednesday at 5:00 and it was delivered Friday afternoon. My kids met the driver because they were there in a little community and the driver said it'd be better if he tried to park in a large parking lot. So it was three miles from the house. Overall, the service was great and they were very honest. I’d use them again with no hesitation.
Reviewed Oct. 22, 2021
I was moving from Florida to New York, and I went online, and Sherpa was in the top five. I had picked another one, but the window was too big, and Sherpa’s fits me right. The representative that set up the transport was very professional. They had to put my car on a smaller truck because of where I was located, and it was no problem. The driver brought it right in, took it off the truck, and gave me the keys. I looked around and everything was fine on the car. Everything was accurate and I'm very happy with Sherpa. I'll use them again.
Reviewed Oct. 21, 2021
After being left in a lurch by another company’s “bait” (medium price) and “switch “ (cancellation on day of pickup but would pickup next day for additional $550), I called Sherpa. Fantastic professional service that met my (now rushed) timeframe for less than other company wanted after the “switch”. Good communication with driver and pickup/delivery was as-promised! I highly recommend Sherpa if you value your peace of mind and your vehicle.
Reviewed Oct. 21, 2021
The team that picked my truck were great. They did an excellent job even though it was midnight. I was very happy. Your customer service rep was beyond excellent. I spoke with him several times during the move and each time he got back to me quickly. I’m sorry I don’t remember his name but he was on in the evenings. I was told that when the truck was delivered it was all good. I really wish I remembered your dispatcher's name because on a scale from 1 to 10 he was a 15. I’m terrible with names. Thanks again for a smooth transport with no real problems.
Reviewed Oct. 21, 2021
I used Sherpa to transport my vehicle twice and was satisfied with their service. My car was picked up as scheduled and was delivered on schedule with no damage to my car. My only problem was the cost to transport doubled within a few months. I do understand that the price of fuel has increased but that was my only issue.
Thank you for the great review, Frances! We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing, which can differ significantly based on the time of year, to make sure we secure a driver to pick-up your vehicle backed by our Price Lock Promise. We are glad you had a great experience and hope to ship for you again in the future!
Reviewed Oct. 21, 2021
I had to ship my vehicle last minute and Sherpa came through on the days/dates requested. They had someone even sooner, but it didn’t work out logistically because it was *too* soon! So they found someone that could come in the window requested. Communication was a breeze. The actual shipper/Rollercoaster Auto Transport was great - quick, personable, vehicle arrived just as it left me and they responded to me when I called or text right away. Vehicle shipping is expensive nowadays and Sherpa’s quote was about on-par with industry standard but it was worth every penny as they got it done quickly in the time frame I needed it and my vehicle arrived safe and on the date promised.
Reviewed Oct. 21, 2021
I was so very hesitant in having the car shipped from Texas to NY until I talked with Aleasa. She was very good explaining every step of the process. The whole experience was better than I expected. I was informed every step of the transport and the JK Express transport company could not have been better. They called me before the car was picked up, gave me a time frame, and they even accommodated my time frame of delivery. Both of these companies could not have done a better job. I would highly recommend them to anyone!
Reviewed Oct. 21, 2021
The driver who picked my daughter’s car was very friendly and professional. He called about ten miles away and we we able to find a convenient meeting spot (mall parking area) where the vehicle could be placed onto the carrier. He was very reassuring as I’ve never used this type of service before, I even had his cell number if I wanted to check in over the next few days. Although it was an expensive service for an average car, I was happy to have the auto safety shipped and not have my daughter drive a long distance alone. I would definitely use Sherpa again!
Reviewed Oct. 21, 2021
They were competitive on price and it seemed like they were going to be available right away to move the car. The car was delivered quickly and on time. It was in excellent condition, same way I put it on the truck. Everything went fine.
Reviewed Oct. 21, 2021
My experience was wonderful with Sherpa. Everything went exactly as promised and as requested. From the very first time I contacted Sherpa, they were clear about what they offered and I appreciated the clarity of what I needed to do. I had it in writing. I asked the first fellow that I talked to for a quote and he was very clear about what that cost included, when and how much I would owe the driver, and what form of payment was needed. He also assured me that there would not be any additional costs. $300 was to reserve my transport. There was an offer for $100 back once the delivery was made. I just needed to send them the bill of lading. Yesterday, I received the gift card with the 100 bucks on it.
The transport was from Seattle to Palm Bay, Florida. I was staying in a hotel by the time they came and picked up the car. My husband and I were a little nervous about how they were going to pick up the car. But they planned ahead and were totally prepared. They came in a vehicle that was small enough to go in downtown Bellevue so that was really nice. The car was in perfect condition and the driver was so accountable. They made everything easy. Things were perfect from start to finish. I would use Sherpa again.
Reviewed Oct. 21, 2021
I looked in some app about the best transporters and Sherpa came up as one. Setting up for the transport was easy. There wasn't anything that made it sketchy. The driver gave updates and he called me at the end. Everything was good.
Reviewed Oct. 21, 2021
The quote from Sherpa was reasonable and I had a great pick-up and delivery. The guy that they sent was awesome. He was reasonable to work with an very communicative. He was professional, well-knowledgeable with what he was doing and a good people person. So, he was good to go. I recommended that Sherpa send a lot of work his way.
Reviewed Oct. 20, 2021
I highly recommended Sherpa transportation company. I had 2 vehicles transported from Arizona to Pennsylvania. Both drivers were great and Professional!! Our vehicles arrive on time and at a convenient pickup location.
Reviewed Oct. 20, 2021
My Camaro was loaded and unloaded with the highest of care. Seats, steering wheel and driver side floor mat were covered as to not get soiled. The car was loaded and unloaded the way anyone would have wanted it handled. Jaysen was very pleasant to deal with and the delivery was right on time. If I ever have to transport another vehicle, without hesitation, I would use Sherpa!!
Reviewed Oct. 20, 2021
I was very nervous about shipping my son's car from Maine to Texas. It was my first experience doing so. I asked many questions, read many reviews, and looked into BBB. I finally made a decision with Sherpa. I liked the guaranteed fixed pricing and appreciated the patience while answering all my questions. Jose was the driver I was assigned to. He was amazing and we spoke several times in route. Thank you and yes I would highly recommend Sherpa for shipping a vehicle in a safe and timely fashion. Glad I did my homework!
Laura, shipping a vehicle for the first time can feel daunting. We do our best to alleviate any concerns a customer might have by being courteous, honest, and communicative throughout the entire auto transport process. Our commitment to top-notch customer service along with our transparent pricing backed by our Price Lock Promise and thorough carrier vetting process makes it possible for us to provide the excellent experience you, and so many others, have had.
Reviewed Oct. 20, 2021
The folks at Sherpa were good to work with. The vehicle had issues that weren't reported accurately through no fault of Sherpa and they worked well with me to get the vehicle running enough to drive off their storage lot. While the shipping price was a bit expensive, they gave great service.
Thank you for the great review, Kendon! We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we secure a driver to pick-up your vehicle backed by our Price Lock Promise. We are glad you had a great experience and hope to ship for you again in the future!
Reviewed Oct. 20, 2021
My first contact was with Will, and he was very well spoken about the company. I liked the interaction with him. The driver and I spoke on the cellphone. I told him the area I was in and the difficulty it might be for him with the type of vehicle that he had and suggested that he exit the highway in Ellsworth, at Route 9A Area. When he found the location desirable for him, he gave me a call and I met him there. It was pretty smooth.
Reviewed Oct. 20, 2021
I liked the price that Sherpa offered as it was better than all the others that called. I liked their flexibility as well. Their customer service answered all my questions and they quoted me a good price. The transport of my RAV4 cross country took a little over a week. The driver was nice and since I had to meet him somewhere else, he covered my Uber which was good. My RAV4 arrived a little dirty on the outside but they covered a carwash. That was also expected from an open transport. My only thing about the experience was the first driver came the day before and they gave me like an hour's heads up. On the delivery date, I got zero heads up for it. He called me and said he was outside. The heads-up for pickup and delivery would be an improvement.
Reviewed Oct. 20, 2021
Sherpa was responsive. I loved the reviews online, and when they called me, they reassured me. Everything went seamless. Everything was done on time. It was a good experience. Whenever I had a question, they answered right away. They followed up with me. We had the cell phone number of the gentleman that picked up the car, and he texted us. We spoke to him and he said, “I'm going to be there in a couple of hours.” It was step by step. It was guided. He said there’s a bill of lading, and everything was covered. They explained that the only thing that wasn't covered is like a crack in the windshield by force of nature.
Reviewed Oct. 20, 2021
Customer service was terrific and they did a great job. The transport took two days and the car got there with absolutely no damage. The final quote turned out to be exactly the same as what we were initially quoted. Sherpa is in a tough business but their process is 10 times better. Their booking staff was great and they kept in communication all the way through.
Thanks for the great review! When Sherpa was founded we promised to do things differently. We live out this promise every day by providing excellent customer service. With frequent updates throughout the process, transparent pricing backed by our Price Lock Promise and our commitment to thoroughly vet carriers to find the best option to transport your vehicle.
Reviewed Oct. 19, 2021
I contacted Sherpa and I had a quote within half an hour. The transport was arranged within two hours of making contact. It was really quick and easy. The customer representatives’ expertise was excellent. I had a great experience. It was a little bit more expensive than one of the other quotes I got. But, I was willing to pay a little bit more for the service I seemed to be getting. The price was 100% accurate. There were no hidden fees or additional fees charged.
But the truck wasn't able to make it around to our drop-off location, I suppose because of tight corners. But they met my wife at the Walmart parking lot, which is just down the road. They offered to bring the truck to our house, but my wife just went down there and met them, which was perfect. They dropped off and they delivered within the timeframe that they originally gave. They weren't late. It was all spot-on. I was extremely happy.
Thank you for the review, Robert! We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we secure a driver to pick-up your vehicle backed by our Price Lock Promise. Our pricing does not change once you lock in your shipment with us,. While it may seem higher than some other quotes you receive, the reason is because we price you accurately the first time to provide the great experience you described!
We’re also happy that you were not inconvenienced by having the delivery occur at a larger parking lot nearby. Our carriers often have big trailers which can make maneuvering narrow streets difficult. In situations like these, we defer to the judgment of the driver for safety reasons.
We are glad you had a good experience and hope to ship for you again in the future!
Reviewed Oct. 19, 2021
Sherpa seemed to be the one that was the most knowledgeable and least aggressive. Victor, the driver, was a great guy. He told me it would take roughly five to seven days to get there, which was fine, because we were leaving New York and we were driving down to Florida ourselves. He would have to stop along the way, and we also would. But we got the cars the day after we arrived down here, which was fine. They arrived in perfect condition with no problem. He dropped them off exactly the way when he said they would. I didn't have to wait. Also, the rep quoted us a price and that was exactly what we paid.
Reviewed Oct. 19, 2021
I had a good experience with Sherpa. The driver called me before he arrived and we were able to coordinate a spot to meet so that he could pick up the car. It was the same thing when he dropped the car off after the 1,700-mile transport which took a day. In the end, the cost I was quoted stayed exactly the same. Sherpa did a good job and the process was super easy.
Reviewed Oct. 19, 2021
The rep who helped me set up everything was wonderful and took good care of my car. The driver was awesome, kind and nice. The car was already off the truck by the time we got there and there was absolutely no damage. It was a little dirty but I expected that. The service from Sherpa was excellent and timely. Everybody was very polite and considerate of my feelings. The young man who put the car on a truck was so understanding that I watched and that I said that the car is my baby and that he be careful, and he laughed with me.
Thank you for your review! Sherpa stands apart from the rest because of our commitment to open communication, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. Unfortunately, during transit the car can get dirty which is why we offer our clean-car guarantee. We encourage you to take advantage of this offer. Please send an email to fulfillment@sherpaautotransport.com for details on how to redeem! Thank you for choosing Sherpa Auto Transport.
Reviewed Oct. 18, 2021
Top flight all the way thru... From first contact thru the actual shipping of the vehicle to me..Sherpa was with me all the way.. Helped me track the vehicle and the guy who delivered the car was very cordial.. Of Cuban descent I think.. Even drove the vehicle home for me as I lived nearby..
Mary, shipping a vehicle can feel daunting but that's we're here for! We do our best to alleviate any concerns a customer might have by being courteous, honest, and communicative throughout the entire auto transport process. Our commitment to top-notch customer service along with our transparent pricing backed by our Price Lock Promise and thorough carrier vetting process makes it possible for us to provide the great experience you, and so many others, have had.
Original Review: Oct. 18, 2021
The driver who was assigned to deliver the car was outstanding. He was good and very pleasant. One complaint that I have is that Sherpa offers a discount in the form of a rebate and I don't like that way of doing business. It's a discount or it's not, and to have to apply for a rebate is unacceptable. So, I would like them to send me my $200 rebate and leave it at that. It's fundamentally unethical to ask people to apply for a rebate instead of giving them directly a reduction in price.
Thank you for the great review, William! We know that shipping can be stressful. That's why Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. We are glad we were able to get in touch with you to ensure you now have your rebate. Thanks for choosing Sherpa. We look forward to assisting you again in the future!
Reviewed Oct. 17, 2021
This was my first experience having a car transported. I am very happy with Sherpa. I needed a car transported from Vero Beach Florida to Syracuse New York. Sherpa made the process easy. They quoted me a fair price. They were up front about the cost and did not take any money until they secured a carrier. They got the information from me and found a carrier quickly. I was assured by the Sherpa employee that that they are careful about using good carriers. The carrier that Sherpa arranged, R1 Express LLC, was a very well run/reliable carrier, that I had a fantastic experience with. They picked up my car on time, and dropped it off in Syracuse New York about 48 hours later, in the same condition! I paid exactly what Sherpa originally quoted and there were no surprises. Highly recommended.
Thank you for the great review, Brian! We are passionate about providing a better auto moving experience, and this begins with transparent pricing.
We know that shipping a vehicle for the first time can be scary too. That's why Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. Thanks for choosing Sherpa. We look forward to assisting you again in the future!
Reviewed Oct. 17, 2021
The delivery driver seemed friendly enough and did his job. I tried to make arrangements to be able to talk to him to tell him we were two hours away from where it was being delivered but there wasn’t a lot of communication so he ended up having to wait two hours for me to get there. He wasn't upset but I was the first delivery of the day and that screwed up his day. The vehicle was dirty because it went 2,400 miles so I didn't expect it to be any different. So, it's all good.
Thank you for your review! Sherpa stands apart from the rest because of our commitment to open communication, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. Unfortunately, during transit the car can get dirty which is why we offer our clean-car guarantee. We encourage you to take advantage of this offer. Please send an email to fulfillment@sherpaautotransport.com for details on how to redeem! Thank you for choosing Sherpa Auto Transport.
Reviewed Oct. 16, 2021
I just had my very first car shipment experience, which was a bit complicated: I was leaving my car in Virginia beach after a road trip and flying to Minneapolis for a wedding. I just didn't have time to make that drive between work and the wedding, but I live in Chicago. So I needed my car moved from Virginia beach to Chicago without me being in either location physically. I researched the options for shipment companies and read about all the nightmare scenarios that could happen. However, Sherpa was highly rated, reasonably priced, and easy to work with. I also felt secure in their guarantee that the amount wouldn't change and they would front their own money to the drivers to make sure.
They explained the timeline of how much I owed at each stage, such as locking in the rate and getting the driver. When the driver arrived to get the car, I wasn't present, but I felt secure because he took sooo many photos and videos of the car, along with a very thorough review. He got the car to Chicago ahead of schedule and dropped it off with my roommate. He even came back after he left to help her take the emergency brake off. I can't recommend Sherpa and this driver enough! Please choose them, especially if you have a complicated situation or want to feel taken care of!
Michele, we love hearing that we lived up to our expectations of excellence and provided you with a great auto transport experience. We know that relocating can be stressful and we strive to make shipping your vehicle the easiest part of your move. To do this we provide frequent updates throughout the shipping process, offer transparent pricing backed by our Price Lock Promise, and thoroughly vet carriers to ensure we're working with the best. Thanks for choosing Sherpa Auto Transport. We look forward to helping you again in the future!
Reviewed Oct. 16, 2021
Sherpa was easy to use; fantastic communicators. Did everything they said they would. Connected us to a driving company that were the very same. Communicated every step of the way and HS the car to TN a week earlier than the final date range!
It was our pleasure to guide you through the process, Renae! Sherpa was founded to make the auto transport process easy. Nothing makes us happier than reading that you found your car shipping experience to be "easy"! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience.
Reviewed Oct. 16, 2021
I was highly suspect in hiring a car transport co. Everything I read was a horror story. In doing my research, Sherpa's name kept appearing as a trusted company. I finally bit the bullet and hired them. They performed better than I hoped, quickly and flawlessly. The whole thing took four days and went exactly as the Sherpa agent described. VERY happy. Thank you.
It means a lot that you chose us to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We love hearing that you felt this way while we worked together to move your Mercedes.
Reviewed Oct. 16, 2021
Sherpa was very forthright. They guaranteed no hidden costs. The price was a little bit higher than some other places but seeing the way they handled my vehicle and how congenial the driver was and how they ended up being a day early, it was well worth it. They were very user-friendly. In the long run, I'd definitely pick them again because the guarantees they made, they exceeded. They did a great job.
Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed Oct. 15, 2021
Fantastic experience, start to finish. The intake on the phone was professional and thorough. Communication re pickup was also professional and timely. Julian, the driver, was a great communicator on both ends and was a really nice guy, to boot. He answered all my questions - even the ones about what it was like to drive a giant car trailer! I think they were a little more expensive than the others but it was totally worth it.
Thanks for the review, Carol! We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We get our pricing using real-time market data for the most accurate pricing, backed by our Price Lock Promise, to make sure we secure a driver to pick-up your vehicle. Our pricing may seem higher than some other quotes you receive because we price you accurately the first time to provide the worry-free experience you described! We love hearing about your positive experience and hope to ship for you again in the future!
Reviewed Oct. 15, 2021
United Auto Carrier LLC was amazing. They took care of our baby (Nissan). Even picked up and dropped off way earlier than expected. So much so that we are still waiting for the moving truck to come with our stuff. It's been a long wait but having the car here makes everything EASIER. Also the price NEVER CHANGES! So like how the moving company got an extra thousand out of us Sherpa Does NOT do that. They stick to their word, I almost wish United Auto Carrier LLC moved boxes and furniture too because they work in a timely manner!
Thanks for the great review! Sherpa Auto Transport was founded to make the auto transport process easy. It's the greatest compliment to hear that you found our service to be accessible and reliable! We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent communication, and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed Oct. 15, 2021
From start to finish, the transport of my car from NJ to NV was perfect. Great communication from the driver…he was perfect! Delivery exactly on time. This company is a real class act and I was so lucky to find them. Thank you! Not sure of driver's name.. I think it was Zsa? But he was great and really trustworthy.
Reviewed Oct. 15, 2021
I had two cars that needed shipping and delivery from CA to VA. Sherpa picked up my cars from the port, contacted me every step of the way. They did what they said they would do and coordinated the company to deliver the cars. Again, notification every step of the way. They are efficient, professional to deal with, have quality drivers, communicates regularly, and offers alternatives if they have any modifications. If you have to change anything, they are prompt in calling back and seamless in their ability to finalize any adjustments. Their prices are fair and you pay exactly what is arranged in the beginning. My cars were new and arrived without a scratch. Don’t pass these folks up! My highest recommendation and thanks to the folks at SHERPA…
Reviewed Oct. 15, 2021
The guy from Sherpa seemed to really connect with me and he was very factual. He knew exactly what I wanted and listened to what I was saying. Even though they were a little higher-priced, there was a comfort level there knowing that I was hiring a professional company. The quote they gave was dead-on in the final pricing. But when I set the move up, there was some kind of Visa gift card that he was going to send me which we've never received.
I spoke to the driver the day he took the order and walked through the entire process. By the time he was able to pick up the vehicles, we had already changed our plans. We met at a different location and he was very responsive to our needs. He greeted me here at the house when he delivered the vehicles. He’s awesome.
Thank you for the great review, Keith! We know that shipping can be stressful. That's why Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. In regards to your visa gift card, our team has sent you an email with details on how to receive it! Thanks for choosing Sherpa. We look forward to assisting you again in the future!
Reviewed Oct. 14, 2021
I hired Sherpa to ship my Car from London Kentucky to land lakes Florida. I could not have hired a more professional Company, as I received my car right on time and free of any blemishes whatsoever. The Sherpa agents/associates were most professional throughout and kept me well informed. I evaluated a number of companies and Sherpa came out on top in many respects. The transporter, while very high quality did fail to give my wife, or myself the delivery BOL, but still a 5 star transporter. I witnessed the loading of my car in London, KY by Sid, and I was most impressed by the care he displayed, not only with my car, but the other cars he removed and reloaded. The 18 wheel rig was immaculate and extremely well maintained.
Reviewed Oct. 14, 2021
Excellent service, car made it to Florida before I arrived and was able to be delivered to a family member's home. Highly recommend for your auto transport needs. Price was reasonable and cheaper than other auto transport companies.
Reviewed Oct. 14, 2021
This is the 2nd vehicle we have shipped with Sherpa. We have had an excellent experience shipping both cars at different times. Vehicles were picked up and delivered on time, in perfect condition. Highly recommend Sherpa, we will be using again to transport our last vehicle before moving across US.
Reviewed Oct. 14, 2021
Our car was picked up in Kentucky on Friday afternoon and delivered in great shape across the country in Idaho on Friday evening of the same week! The driver was friendly and cooperative and the representative from Sherpa was very professional and answered the many questions I had. After reading many bad reviews from so many other companies, I was somewhat worried, but we could not have had a better experience.
Reviewed Oct. 14, 2021
Google Review copied below: This is the first time I had used an auto transport. Josh explained the entire process very well. Sherpa found a driver within 12 hrs after confirming the booking. Everything went exactly as it was explained. The driver said Sherpa required high ratings in order to win the bid. He was impressed by the thoroughness of their vetting process for drivers. I would definitely recommend Sherpa for anyone needing a car shipped.
Reviewed Oct. 14, 2021
The representative that I was talking to was funny and I felt comfortable with him. The driver was very communicative and that was awesome. He let me know that he would make it a certain day and when he couldn’t, he told me the reason why. Everything went very smooth. I appreciate the driver and the whole process. Thank you very much, Sherpa.
Reviewed Oct. 14, 2021
I was very happy with Sherpa. They communicated extremely well. They don't quote me one price and then come back with something else which some of the other companies have done in the past. When they picked up the vehicle, they inspected it fully and took pictures. They did the same when they delivered it. They got to the destination a few days earlier than what they thought. I will definitely use them again.
When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. Thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed Oct. 13, 2021
I have nothing bad to say. Everything went off without a glitch. My car was delivered the next morning after I arrived at my destination. I would highly recommend Sherpa for anyone looking to transport a vehicle.
Reviewed Oct. 13, 2021
Moving cross country was a very stressful time for me. The line of communications was excellent with the broker and the transport company. Thus assuring me of a smooth transition, My car arrived in good shape without any damage. I would highly recommend this company.
Reviewed Oct. 13, 2021
Fantastic communication throughout the process. The agent I first spoke to was friendly, relaxed and professional. He gave me confidence the company knew what they were doing. Previous phone calls with other companies were focused on upselling and made me feel like there would rip me off the day of pickup. So glad I found Sherpa... I will use them again in the future if I need to ship my car again.
Reviewed Oct. 13, 2021
Your entire staff was outstanding in every way. They all made sure that the pick up of my car happened on time. The seller was going to be out of town for a week and they made sure that the car was picked up before he left town on business. Thank you for your excellent attention to meeting timing.
Thanks for the great review! Sherpa Auto Transport was founded to make the auto transport process easy. It's the greatest compliment to hear that you found our service to be accessible and reliable! We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent communication, and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed Oct. 13, 2021
The reps were very helpful, responsive, and knowledgeable. Working with them was a positive experience. They said, “The price we quote you is going to be the price. We won't change it.” The final bill was exactly what they quoted. Sherpa gave me an estimated day of delivery. I got a call on that day saying that it would be around 6:00 or 7:00 p.m. that evening and to make sure that was okay. And I told them it was. They called me at 5:30 and told me it would be more like 8:00 p.m. At 8:15, they showed up with my vehicle. Its condition was perfect. As a first-time person having a vehicle shipped, I was very nervous and scared of all the bad things that could happen. Sherpa did a really good job of putting my concerns to rest.
Kristian, shipping a vehicle for the first time can feel daunting. We do our best to alleviate any concerns a customer might have by being courteous, honest, and communicative throughout the entire auto transport process. Our commitment to top-notch customer service along with our transparent pricing backed by our Price Lock Promise and thorough carrier vetting process makes it possible for us to provide the excellent experience you, and so many others, have had.
Reviewed Oct. 13, 2021
I'd recommend Sherpa to anybody else. I had an exceptionally complicated shipping problem because the vehicle had to be towed from one place to another before it could be picked up and they were able to meet the requirements that I needed to make it work. Given the limitations of their machinery, they did fine.
Ezra, thanks for taking the time to leave this great review! Nothing makes us happier than hearing that you would recommend us! By providing top-notch customer service with frequent and courteous updates, honest pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did when we worked together. Thank you for choosing Sherpa Auto Transport. We look forward to serving you, and anyone you send our way, in the future!
Reviewed Oct. 12, 2021
My sales experience was superb. The sales representatives whom I spoke to were excellent and explained the process of pick up, payment and delivery thoroughly. They assigned a driver on time, called to coordinate a pick up date and were equally efficient and courteous. The best and most important part was that their drivers are verified, and that I as a customer had the ability to communicate directly with the driver. He was also extremely professional and reliable. The driver called on time to schedule pick up and kept us informed. While his trailer broke down causing a delay in my delivery, I appreciated how he kept me informed the entire time, and he profusely apologized for something that wasn’t even his fault. While the process was expensive, it was worth having the peace of mind that my car was in good hands and arrived exactly as loaded.
Reviewed Oct. 12, 2021
Even though the driver arrived late, he was very knowledgeable and accommodating. I watched him carefully load the car and felt very comfortable and secure in the fact that it would be taken care of and delivered exactly how it was received. Thank you for a job well done.
Reviewed Oct. 12, 2021
The rep was super helpful and professional, and setting up was a very simple process. The driver was helpful as well. It was a very quick deal, so the interaction was short. I talked to the reps on the phone a couple of times and they did a good job communicating. The cost was perfect. It was fair and I got a good competitive price and met all my expectations.
Reviewed Oct. 12, 2021
Sherpa's rep seemed honest. He told me what the cost would be and what his cost and what the driver's cost are going to be and he said that the price wasn't going to go up when the car arrived. The bill was exactly what the quote was and the driver was very nice. Communication was very good. I was very pleased with the person we set up the move with and how accommodating the driver was to meet with us and drop the vehicle off.
Definitely go with Sherpa. We hired a company before them and they delayed and didn't call us back. They said they had a driver coming. Finally, after their time limit expired, we told them to bug off. They were still calling us after Sherpa had already picked up the car and delivered. They said, "We might have a driver." I said, "Forget it. We got it done already."
Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed Oct. 11, 2021
Matt ** transported our jeep from Nashville, TN to Auburn, MA. He was terrific!! Very careful with the car, very friendly, kind and efficient and kept us updated of the delivery date and time. Everyone we spoke with in your company was great and we would certainly recommend Matt and your company to others. Thank you.
Janyce
Reviewed Oct. 11, 2021
The people at Sherpa were very informative and made the entire transaction very pleasant. They arranged with a transporter who took care of my vehicle and arranged to store it for two days until I arrived at the destination. It was an excellent experience.
Reviewed Oct. 11, 2021
My Lexus was transported from Minnesota to Arizona. It was picked up as scheduled, & delivered one day after I arrived. There was good communication from the company and the driver, with email, text and phone. I used another company going the other direction but would use Sherpa again!
Reviewed Oct. 11, 2021
The customer service reps at Sherpa were very helpful and gave me all the information. I called a couple of times because I hadn't done this before and was reassured that it was fine and the person would get in touch with me, and that was eventually what happened. They were very good about staying in touch. The reps came and picked up the car from my house, and took it down to where they were going to eventually put it together with other cars and send it on its way. They coordinated with my son-in-law and delivered the car around the corner from his house, so it was great. I was completely satisfied. The car got there in one piece and I was a happy camper. The price could be cheaper, but that's fine. I saw it and said okay.
Reviewed Oct. 11, 2021
Everything went the way as planned. The vehicle was picked up and it was nice and easy. I was totally pleased and I appreciate Sherpa.
It was our pleasure to guide you through the process, Liora! Sherpa was founded to make the auto transport process easy. Nothing makes us happier than reading that you found your car shipping experience to be "easy"! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience.
Reviewed Oct. 10, 2021
From the first call to the last email everything was great. The reviews are on point. The quote I got was 100% on the dot no extra charge or hidden charges and the transport company D&D transport the driver freaking awesome Polite and on time on pick and delivery. Will recommend Sherpa 10000%. My car was shipped from Georgia to Los Angeles.
Reviewed Oct. 10, 2021
Their customer service team was fantastic. However, there was a slight problem with the pick-up. We didn't get the 12 to 24-hour notice, and they called my person-in-charge at the pickup location half an hour before, so it kinda impacted him. But it all worked out.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process. We apologize you did not get advance notice for pick-up and we will make sure to give this feedback to the carrier so that it does not happen again in the future! Thank you so much for choosing Sherpa Auto Transport and we hope to assist you again in the future!
Reviewed Oct. 10, 2021
The driver picked up the car, looked around, and took pictures. It was easy. The only thing was that we were told he would be at the destination the following day and there was a range. He came early which forced us to scramble and meet his timeframe. But otherwise, it was fine. I'm very impressed with Sherpa and I've recommended them to a friend of mine who might need help with transport. We had a great experience.
Lauren, thanks for taking the time to leave this great review! Nothing makes us happier than hearing that you would recommend us! By providing top-notch customer service with frequent and courteous updates, honest pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did when we worked together. Thank you for choosing Sherpa Auto Transport. We look forward to serving you, and anyone you send our way, in the future!
Reviewed Oct. 9, 2021
The pick up and delivery was on time and well executed throughout the entire process! The contractor that was used MJ Auto Transport made sure that my fiancé was comfortable in trusting them with the vehicle. He was also very satisfied. The price was well worth it and no additional costs. I would recommend and use this company for auto transport services.
Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed Oct. 9, 2021
I was completely satisfied with my experiences with Sherpa. The customer service reps were all professional and caring, answering my questions with patience. The driver was excellent and arrived a few days earlier than expected. I highly recommend Sherpa and will use them again if the need arises. I took a lot of time to pick the right car transport company, and from my first conversation with the customer rep, I felt the Sherpa would be the best company for me.
Reviewed Oct. 9, 2021
Their rep Alexander is smart and nice. He was very upfront and the price ended up being the same as the other top companies. I told him that I would not be expecting my son to pay any more at the other end than what we talked about. And he said, "Absolutely, positively." He said Sherpa has a $300 cushion in there. So, if something happened to the price, they would pay up to $300 more. Sherpa was great. The people they had to pick my car up were fantastic. Their communication was the whole thing. When they were going to pick up and deliver the car, they were like, "We're 45 minutes away. We're 20 minutes away."
Original Review: Oct. 9, 2021
The driver was a really nice guy. That's why I paid him up front. I didn't have a problem with that because I trusted him that the car was gonna get to Florida undamaged. The move was two days late getting to Florida. I understood that the driver was in traffic and he had a problem with his truck. But he just took the car off when he got there and it had a big dent in the door when I got there. He must've opened the door while my vehicle was on the truck and it hit one of the rails on the truck. As soon as I saw it, I took it to a buddy of mine down in Naples. And it cost me 300 bucks to get the dent pulled. But still, it wasn't perfect. I won't use Sherpa again.
Thomas, we are so glad we were able to get in touch with you to resolve your issue! Here at Sherpa, we pride ourselves on our customer service and making sure our customers are happy with their experience. We are glad you are now satisfied with Sherpa and we look forward to assisting you in the future.
Reviewed Oct. 8, 2021
I was so afraid to have my vehicle transported, I was willing to sell my car!! I read Yelp reviews, spoke with the salesperson and was assured my vehicle would arrive without any damage, insurance was part of price. The car arrived as promised. Very satisfied.
We know that shipping a vehicle can feel daunting. That's why Sherpa Auto Transport is committed to making the process as easy and stress-free as possible for all our customers. By providing frequent and courteous updates throughout the shipping process and offering transparent pricing backed by our Price Lock Promise we help our customers feel comfortable choosing Sherpa. We look forward to assisting you again in the future!
Reviewed Oct. 8, 2021
From the first phone call I made to Sherpa to the final paperwork upon car delivery, I remain 100% impressed and pleased with the services provided by Sherpa Auto Transport. The initial sales calls were professionally handled with no pressure; every accommodation was made to make sure I was aware and comfortable with the process. Any further correspondence by me to Sherpa was promptly & successfully handled. The transport company did a great job also and was wonderful at communicating with me. I would most definitely use this company again if needed and without hesitation, be happy to recommend Sherpa to others.
Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed Oct. 8, 2021
Communication was excellent. I was kept in the loop and when I had questions, they were answered quickly. The car was delivered on time and in perfect shape. The final charge was exactly what was quoted. The driver communicated very well and was professional. 5 stars!
Reviewed Oct. 8, 2021
I had a very pleasant experience with the Sherpa reps and whatever quote they provided was the final quote. They called me and picked the vehicle up, and they called me when they were ready to deliver.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed Oct. 8, 2021
Sherpa has a very good and quick response. Their pricing was also competitive with the other companies. Their price lock helped make the decision especially during this time of trying to find drivers, it's really difficult. Great value, too. I was able to communicate via cell phone with the driver, which was really nice. Because I didn't have a good turnaround at my property, we met right down the street where he could get on his way quickly. He very safely and carefully unloaded the car, handed me the keys and asked for any questions, had all the appropriate paperwork done. We covered the quality of the shipment. No scratches, no damage, so it was all good. I would definitely recommend Sherpa to anybody that is looking to ship a car.
Tony, thanks for taking the time to leave this great review! Nothing makes us happier than hearing that you would recommend us! By providing top-notch customer service with frequent and courteous updates, honest pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did when we worked together. Thank you for choosing Sherpa Auto Transport. We look forward to serving you, and anyone you send our way, in the future!
Reviewed Oct. 7, 2021
This was so smooth and easy. Compared to my last experience with a different company this was fantastic! One call to set it all up, picked up in the timeframe given, delivered in the timeframe given. No issues whatsoever. I would use them again for sure.
It was our pleasure to guide you through the process, Jamie! Sherpa was founded to make the auto transport process easy. Nothing makes us happier than reading that you found your car shipping experience to be "easy"! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience.
Reviewed Oct. 7, 2021
This was a super easy company to work with. I moved my jeep from Colorado to Florida. If I can questions they were answered right away and the process was explained in detail. The pick up was easy as was the delivery and my jeep was delivered in perfect condition.
It was our pleasure to guide you through the process, Lynne! Sherpa was founded to make the auto transport process easy. Nothing makes us happier than reading that you found your car shipping experience to be "easy"! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience.
Reviewed Oct. 7, 2021
Getting started with Sherpa was really easy. I ordered it through the website, and then they contacted me and set everything up over the phone. The Sherpa customer service person knew what he was talking about, was really familiar with the process of transporting autos, was very professional and knowledgeable. I called one other place just to check to see what their price was, and the customer service rep was friendly, but he was like, "You need us to pick it up on a day that normally, on West Coast going to East, at the beginning of the week, not towards the end of the week." So, it was like, "Okay, whatever." But he gave me a price that was about $200 less. But because of that interaction I had with him, it left me with a little bit of, "I'm not too sure about these people." Whereas with Sherpa, I had no question. So, I was willing to pay the extra $200 for Sherpa to do it because I felt it was more of a professional call.
I had the car transported from Oregon to Ohio and I had a time frame for the pick-up. They worked with me with that time frame and I gave them two dates that I really needed to be picked up by, and they came on the first date and they picked it up, and then they had it delivered to me four days later. The driver called me on the day they were going to pick it up and let me know, where he was and what time he thought he would get there. Then, a few hours later, he called me and let me know that he was going to be delayed by a couple of hours because an address his office had given him to make a pick-up was in a different city two hours away.
The streets were narrow, where I lived in Oregon, so he found a Rite Aid that was just two blocks away and let me know that that's where he was. So, I drove the car over to him. Then, the day that he said that it would be delivered, he called me two hours before to let me know that he would be here in Ohio. I said, "Okay, great," and he did. Two hours later, he called me, told me exactly where he was and that was about two blocks away. It was painless and really great. The driver was friendly and knew what he was doing.
It means a lot that you chose us to work with us after thoroughly researching other options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We love hearing that you felt this way while we worked together to ship your car!
Reviewed Oct. 7, 2021
Everything went very smoothly and exactly as advertised. The trucking company was very good and Sherpa did their piece very well. So, I'm completely satisfied.
Thank you for your excellent review, Chris! When Sherpa was founded we promised to do things differently and right the wrongs . Our commitment to top-notch customer service along with our transparent pricing backed by our Price Lock Promise and thorough carrier vetting process makes it possible for us to provide the excellent experience you, and so many others, have had. Thank you for choosing Sherpa Auto Transport and we look forward to future shipments!
Reviewed Oct. 7, 2021
I was moving in August and I tried to secure my car moving company. The customer service rep wasn’t very clear on how the system worked. I told him I needed a specific date and I called a month in advance. He said that they know that I’m on the calendar but I wouldn’t hear from them and not to worry. I was told to give them an interim update that I’m still booked. I heard nothing and I was stressing that they wouldn't get a ride. But it was just in time. As it gets closer, you get your driver. He was very nice and it was great dealing with him. So, Sherpa did a good job. But they need to be more proactive. They could improve on communication from the day you call.
When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. Thanks for taking the time to leave a review about your Sherpa experience!
Communication is the cornerstone of our company and unfortunately until we actually secure the transporter for our customers we are not able to provide any additional information on exactly when the vehicle will pickup, or when a driver will be secured. The majority of vehicles have a driver secured within the pickup window, not often prior to the window regardless of how early the shipment was booked in advanced due to the scheduling of logistics. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed Oct. 6, 2021
I’ve use your services twice and both times it was Amazing. The first time I shipped 2 cars from California to Illinois and the second time 1 car from Illinois to California. Both times I had great account managers setting up the transport with very competitive pricing, the cars were picked up on schedule and delivered without any damages. I’ll definitely recommend their services to friends and family. Thanks Sherpa.
Craig, thanks for taking the time to leave this great review! Nothing makes us happier than hearing that you would recommend us! By providing top-notch customer service with frequent and courteous updates, honest pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did when we worked together. Thank you for choosing Sherpa Auto Transport. We look forward to serving you, and anyone you send our way, in the future!
Reviewed Oct. 6, 2021
Our camper broke down, so we had to stay in expensive Las Vegas hotels until we could get it shipped home for repairs. Time was of the essence. Darrin understood our plight and got us shipped and out of that hotel in less than 24 hours. We rented a car, raced 555 miles home, and got there just in time to meet Vladimir, the driver. The car was perfect. Vladimir was super-nice and competent, and neither Darrin nor Vladimir could have done a better job. Getting out of that hotel in a hurry saved us lots of money. Meanwhile, 10 days later, I'm still getting e-mails and calls from other companies who still want to ship our camper... A little late, guys... THANK YOU DARRIN AND VLADIMIR!!!!
Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed Oct. 6, 2021
I have never had a vehicle transported and Sherpa guided me through the process painlessly. They were on time, courteous and handled all of the details. My Porsche 911 was brought to me without a scratch and the driver was extremely conscientious of the cargo. Reliable, professional and reasonably priced.
Thank you for the great review, Gregg! We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we get a driver to pick-up your vehicle backed by our Price Lock Promise. We are glad you had a great experience and hope to ship for you again in the future!
Reviewed Oct. 6, 2021
Worked with Jeremiah, everything was top notch. Would highly recommend, I believe Latimore was driver's name. Kept me informed on delivery of my vehicle from Texas to Iowa. Was delivered exactly when he said it would be. Felt very comfortable with driver and company.
Jim, thanks for taking the time to leave this great review! Nothing makes us happier than hearing that you would recommend us! By providing top-notch customer service with frequent and courteous updates, honest pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did when we worked together. Thank you for choosing Sherpa Auto Transport. We look forward to serving you, and anyone you send our way, in the future!
Reviewed Oct. 6, 2021
I highly recommend Sherpa Auto Transport. The company coordinated our auto transport, found a driver in a timely manner, explained the process and was available to answer any questions that came up. Our car arrived safely within the time frame specified. The driver was professional and courteous.
Anne, thanks for taking the time to leave this great review! Nothing makes us happier than hearing that you would recommend us! By providing top-notch customer service with frequent and courteous updates, honest pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did when we worked together. Thank you for choosing Sherpa Auto Transport. We look forward to serving you, and anyone you send our way, in the future!
Reviewed Oct. 6, 2021
Communication from Sherpa and the carrier was timely and clear. Great communication updates throughout the process. Pickup and arrival were much faster than I expected and my truck arrived with no damage. The carrier driver was very professional and had genuine concern for his cargo and the delivered condition. I will not hesitate to use this service again.
It means a lot that you chose us to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We love hearing that you felt this way while we worked together to move your son’s Camry.
Reviewed Oct. 6, 2021
We moved a vehicle down to Florida and everything went fine with Sherpa.
Thank you for taking the time to leave us review! We appreciate feedback and want everyone to have a successful shipping experience!
Reviewed Oct. 6, 2021
Sherpa guaranteed more that my car would be picked up, while with the other companies, I didn't feel as comfortable that my car would be picked up in the time frame. Also, they explained everything really well and it made me really understand the process and how shipping a car works. The driver was updating us via text message and we were arriving at the dropoff a day later than he was going to arrive but he was able to work with our schedule.
It means a lot that you chose us to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We love hearing that you felt this way while we worked together to move your vehicle.
Reviewed Oct. 6, 2021
The final cost was very fair. I had to track them down during delivery and I left a message a couple of times because the movers didn't deliver when I expected them to. Magically, I got a phone call a small window of time after I left a message and they said they were at my door. I was a little annoyed but my car was there with no scratches. Sherpa could have a little more transparency through the process though. Especially for first-timers, it's scary. Other than that they did a great job and I'm sure it's not an easy one.
Reviewed Oct. 5, 2021
After I insisted that Sherpa find me a reputable drive (my first option was someone who was driving the cars and using the car's Ezpass to pay tolls) they found me a top of the line driver who delivered the car in three days and drove it into the apartment parking lot - he was very communicative and efficient. The customer service people communicate well.
When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. Thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed Oct. 5, 2021
Customer service and communication was good. Also, the price was fair. Pick-up and delivery went according to what they told me would happen. I had a very positive experience. I'd definitely use them again.
When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. Thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed Oct. 5, 2021
The pickup and delivery went smooth. It was in New York City so traffic wasn't ideal but the driver maneuvered through and was very helpful and accommodating. It was a great service.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed Oct. 4, 2021
I’ve never transported a car before. The process was easy, and when I called a couple of times, they were helpful and courteous. The actual driver was awesome! My car was the last to unload, so they drove the car straight to my door!
It was our pleasure to guide you through the process, Cheryl! Sherpa was founded to make the auto transport process easy. Nothing makes us happier than reading that you found your car shipping experience to be "easy"! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience.
Reviewed Oct. 4, 2021
I did a good amount of research and chose Sherpa. The other places kept spamming my inbox, but never answered their phone or replied to messages. The man over at Sherpa was prompt, professional, knowledgeable and honest. He did exactly what he said he would and there were no surprises. They located a driver and that driver notified me of his location and timeframe. I would say the driver did an excellent job maintaining that timeframe too. My vehicle arrived on time and in perfect condition. You can't ask for anything more.
It means a lot that you chose us to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We love hearing that you felt this way while we worked together to move your Barracuda!
Reviewed Oct. 4, 2021
It was my first time shipping a car and the people at Sherpa were really helpful and super friendly. They were really honest about the business and how it worked. They really explained the whole process and anytime I emailed them, they emailed back within the next 48 hours. I kinda planned the transport late and they were super. It was easy to get in contact with the driver but during the drop-off when the vehicle arrived at the destination, it was a little bit more difficult because we were working with a different drop-off guy. Other than that, it was pretty good communication with the drivers. Also, the shipper made sure the price stayed consistent throughout but they were super clear that this can be sometimes a pretty shady business to work with.
Charles, shipping a vehicle for the first time can feel daunting. We do our best to alleviate any concerns a customer might have by being courteous, honest, and communicative throughout the entire auto transport process. Our commitment to top-notch customer service along with our transparent pricing backed by our Price Lock Promise and thorough carrier vetting process makes it possible for us to provide the excellent experience you, and so many others, have had.
Reviewed Oct. 4, 2021
The quote from Sherpa was not the most affordable but overall, it was worth it. The reps were great to deal with and very personable on the phone. I still like dealing with human beings these days as opposed to computers and machines so it was nice to have great customer service.
Thank you for the review, Gay! We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we secure a driver to pick-up your vehicle backed by our Price Lock Promise. Our pricing does not change once you lock in your shipment with us. While it may seem higher than some other quotes you receive, the reason is because we price you accurately the first time to provide the great experience you described! We are glad you had a good experience and hope to ship for you again in the future!
Reviewed Oct. 4, 2021
Everyone else was going to be five days, but Sherpa could do our move in two. Plus, they were the same price as everybody else. The reps called all the time and kept us informed. I dealt with them on the phone for the beginning set-up and everything was great. During pick-up and delivery, the guy was on time. It was a smooth and easy experience.
It was our pleasure to guide you through the process, Shannon! Sherpa was founded to make the auto transport process easy. Nothing makes us happier than reading that you found your car shipping experience to be "easy"! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience.
Reviewed Oct. 3, 2021
Sherpa offered a competitive price to ship my truck across the US. They did have some difficulty finding a driver so they covered the additional cost to make that happen. Driver picked up on Wednesday evening in California and had arrived 3 days earlier than expected in North Carolina (arrived Sunday morning). My only knock on the service was that I was out of town when I was contacted to meet driver for drop off. If Sherpa offered a tool to track the location of the truck, would make it much easier to coordinate pick up and drop offs. Overall am satisfied with the service.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed Oct. 3, 2021
Sherpa was easy to work with. They were straightforward and everything the rep said made sense. Their quote was also spot on. We were very happy with our experience. What they said was going to happen was what ended up happening. The driver called me towards the end and told me when they’d be at the delivery location. If I move again, I’d use Sherpa again.
Reviewed Oct. 3, 2021
The driver was very nice but he didn't know English so it was a little difficult. When he would call, his wife would translate and that part was a little weird. But we got the transport done, so that was good.
Kerri, thank you for taking the time to leave a review! We are so glad to hear your transport went well and you received your vehicle in a timely fashion! We hope to assist you again in the future!
Reviewed Oct. 2, 2021
I appreciated Sherpa’s thorough explanation of the process of vehicle transport and of their service and experience in particular. They communicate clearly and respectfully. The company and driver they assigned to me were very professional and responsible. They did an excellent job. The driver answered my texts and calls and kept me frequently updated. They answered my emails quickly and addressed my questions/concerns clearly and effectively.
hank you for the great review, Randolf! We know that shipping can be stressful. That's why Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. Thanks for choosing Sherpa. We look forward to assisting you again in the future!
Reviewed Oct. 2, 2021
I was very pleased with the professionalism and the constant contact during the whole process until my car arrived in New Mexico. Excellent customer service would use this company again. I will tell all my friends this is the go to company for transport.
When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. Thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed Oct. 2, 2021
I would recommend to a friend! We shipped our son's car 2547 miles across country. We had never shipped a car before and they made the process very easy. Customer service was great. The driver was great. Delivery was easy and convenient. Great experience all around!
Amy, shipping a vehicle for the first time can feel daunting. We do our best to alleviate any concerns a customer might have by being courteous, honest, and communicative throughout the entire auto transport process. Our commitment to top-notch customer service along with our transparent pricing backed by our Price Lock Promise and thorough carrier vetting process makes it possible for us to provide the excellent experience you, and so many others, have had.
Reviewed Oct. 2, 2021
I called three auto transport companies and Sherpa wasn't the least expensive but it was the most convenient for me. They answered all my questions and kept in touch with me. Everything they said was going to happen happened. It was great to work with them. Also, the driver let us know when he was coming and when he was going to be there. It was fantastic. He dropped the vehicle off a day and a half earlier, which worked fine for us.
Linda, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed Oct. 2, 2021
I decided on Sherpa after I looked at a number of factors - customer service, having easy access to contacting someone with questions about my vehicle, cost, and the initial impression and speaking with one of the customer service representatives. The gentleman that I spoke with, he was patient and he answered every single one of my questions and made sure that I felt good about the conversation. He provided the option for me to go ahead and sign up when I made that initial call, but there was no pressure.
With pick-up, the gentleman arrived on time on the day that he said that he would arrive and he also coordinated with the person that was representing me at pick-up to make sure that they worked with their schedule. The vehicle got loaded fine and everything went well. The vehicle was delivered faster than I expected which was great. That worked out perfectly because I had to go out of town for a death in the family. So, someone else would receive the vehicle. When I called Sherpa to kind of tell them about that change, they made sure that the necessary person got the information and the vehicle was delivered. The driver coordinated with the person receiving the vehicle on time. They did an awesome job.
Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed Oct. 1, 2021
Sherpa Auto Transport transported a car from Tampa to San Bernardino. They did a good job.
Thank you for taking the time to leave us a review, Carol! We are glad you had a positive experience shipping with Sherpa Auto Transport and we hope to assist you again in the future!
Reviewed Oct. 1, 2021
My 67 Mustang was transported safely and one day earlier than expected. Car was not damaged and was treated very well by the driver Peter. He took care of the car while in transit. Royal Motor Lines Inc were fantastic. I would recommend them and Sherpa.
Thank you for the great review, Thomas! We know that shipping can be stressful. That's why Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. Thanks for choosing Sherpa. We look forward to assisting you again in the future!
Reviewed Oct. 1, 2021
The carrier was supposed to pick up my car at a specific time because I had a deadline to meet, so to speak, and what happened was they said they picked up my car and my car was sitting in my garage. Whoever was supposed to pick it up ignored my area. I called back Sherpa and discussed that with them. They immediately found me another carrier. They worked with me quite well. But then, I was trying to stick to a specific date and time and most people would love the way the driver worked it out but I wanted it to drag out a little bit longer and unfortunately, he made his delivery very quick. I had to kind of hustle to get from Florida to Texas so I can meet him. But that was the only problem. The vehicle was great when it arrived.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed Sept. 30, 2021
Excellent customer service, prompt communication and clarity on the process gave me the confidence to proceed with Sherpa. I will definitely use the service again in case I'll be crazy enough to buy another car sight unseen (I love the car by the way).
Luca, shipping a vehicle for the first time can feel daunting. We do our best to alleviate any concerns a customer might have by being courteous, honest, and communicative throughout the entire auto transport process. Our commitment to top-notch customer service along with our transparent pricing backed by our Price Lock Promise and thorough carrier vetting process makes it possible for us to provide the excellent experience you, and so many others, have had
Reviewed Sept. 30, 2021
I was having bad experiences with some of the other people I was trying to get quotes from. Sherpa seemed like the best or the most reputable at least. The driver who picked up and dropped the car off was great. He was a really nice guy. He was very helpful and communicative. There was a delay on their drop off, and he texted me. It was good communication all around.
Noah, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed Sept. 30, 2021
Dealing with Sherpa’s customer service wasn’t too time-consuming. The employee I spoke to was very friendly and knew what he was doing. He gave me the information that I needed to get to him very clearly. The quote was very reasonable and when the car arrived, it was in good condition. We weren't there yet when the rep delivered it and we had some people who were picking it up for us. It was where we had asked if it could be left off and Sherpa did a great job of letting us know when it was there to be picked up by us. The experience was positive and it went smoothly. It all went as well as expected.
Thomas, thanks for taking the time to share your Sherpa experience! Consistent, clear communication and honesty are the foundation of our philosophy. That's why when you give us a call we are able to connect quickly and get any and all questions you have answered. Thank you for choosing Sherpa Auto Transport!
Reviewed Sept. 29, 2021
William did a great job of letting me know the process upfront and was honest. The price guarantee really eased my mind because other companies often find a driver and the amount changes. Highly recommend anyone who needs Vehicle moved to use Sherpa.
Ken, thanks for taking the time to leave this great review! Nothing makes us happier than hearing that you would recommend us! By providing top-notch customer service with frequent and courteous updates, honest pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did when we worked together. Thank you for choosing Sherpa Auto Transport. We look forward to serving you, and anyone you send our way, in the future!
Reviewed Sept. 29, 2021
I called on a few different occasions because I was in the fence about shipping my e-car (Chevy Bolt) from my home in Oregon to my family in Texas. When I finally confirmed the shipment, everything worked out as promised. The driver’s company was communicative and friendly. Car arrived in Texas with no issues. Happy customer and a great experience.
Thank you for your review! Sherpa stands apart from the rest because of our commitment to open communication, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. We are glad you experienced this when shipping with us! Thanks and we hope to assist you again in the future.
Reviewed Sept. 29, 2021
The driver was very forthright and kept us informed. Everything was as quoted and we had a good experience with Sherpa.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed Sept. 29, 2021
Sherpa's representatives made me feel more comfortable. They are really knowledgeable because they explained to me how they work. They explained really well how they handle a case, what’s gonna happen and what we got to do. They tell you ahead about the situation you probably will face. So, that’s a very good power for me to choose Sherpa. They’re very great. They gave me a $100 discount, and I did receive a gift card. But there was a $20 rebate if I did the carwash by myself. I did send it out, and I never heard about that. It really bothered me to do the phone call, so I didn’t call them.
Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. It does look like we refunded the $20 for your car wash back to your card on file! Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed Sept. 28, 2021
The driver was very good and there was no change in the quote compared to the final cost. Overall, I was very happy with the end result and I'd use Sherpa Auto Transport again. I've used them twice now. Once was from Fort Myers, Florida to Denver, Colorado and the other was from Denver, Colorado to South Bend, Indiana.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed Sept. 28, 2021
The customer service rep was good. He explained everything. He told me what the price was and what the breakdown was, what I had to pay upfront, and when I would be billed, which was the time of the pickup, which was great to know. The cost was fairly good for a flatbed open transport. The emails kept coming in about the updates on where the car was or what's happened with it. So overall, it was pretty good and easy. During the delivery, the truck couldn't go over because there were some trees. But the driver did bring the car down to me. I have a daughter that's bedridden, so that was really good that he could bring it right to me.
Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed Sept. 28, 2021
They were always quick to communicate and there was never any delay. The driver was quick to answer the call if I ever had any questions. Also, the quote and the final price were the same. I'm pretty happy that everything remained consistent with what they had offered. And I got the car in good shape and I got it quicker than I anticipated.
Reviewed Sept. 27, 2021
I am so glad that I went with Sherpa Transportation!!! They took all the work & worry from me - They screen all the companies that compete for your job - driving records - Insurances - any tickets!!! They keep you posted when they get a company - phone numbers - very easy - delivery window!!! I am just so impressed with Sherpa and the Transport that they got me!!!! I would give Sherpa a AAA Rating!!!! Shipped my car from SC to AZ! Great Company.
Thank you for your excellent review, Shirley! When Sherpa was founded we promised to do things differently and right the wrongs . Our commitment to top-notch customer service along with our transparent pricing backed by our Price Lock Promise and thorough carrier vetting process makes it possible for us to provide the excellent experience you, and so many others, have had. Thank you for choosing Sherpa Auto Transport and we look forward to future shipments!
Reviewed Sept. 27, 2021
Everything was great from the beginning to the end. The Sherpa reps were very responsive to any questions that I had via email and phone. It was very easy to make a change when I needed to change my pickup date at the last minute. The driver, Silvio, communicated all along the way and even arrived ahead of schedule. He was great to work with and took very good care of my new car.
Thank you for the great review, Jamie! We know that shipping can be stressful. That's why Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. Thanks for choosing Sherpa. We look forward to assisting you again in the future!
Reviewed Sept. 27, 2021
My car’s transport was under contract the day after my call to Sherpa and picked up the following day. The cat was then delivered 2 days after that. The gentleman who delivered the car was very polite and efficient with his delivery.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed Sept. 27, 2021
My experience with Sherpa was excellent throughout. The price was fair and the pickup and drop off experience was excellent. The lead driver Elrdshv ** was super communicative and friendly. He was very careful with my car and upon pick up I found my car as I had given to Elrdshv in perfect shape. The car arrived a couple of days earlier than I had expected, so was able to shorten the rental term. Everything went well. Thank you.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed Sept. 27, 2021
I liked the attitude that Sherpa was putting out that they were going to take wonderful care of my vehicle quickly and that's exactly what happened. We gave the driver our car on a Sunday afternoon and on Tuesday morning, the car was delivered. It was in a two-car covered carrier. It was white-glove service from front to back. But the biggest thing that jumps out to me is that the next day after the car was picked up, we sent a cashier's check form via FedEx and the driver beat the FedEx guy here.
Reviewed Sept. 27, 2021
The transport with Sherpa was exactly as promised. It was easy, and they were professional and courteous. Everything went smooth. They had to find a transporter for the vehicle, but they did that quickly. They came exactly when they said they would come. There were no hidden charges, too.
Thanks for choosing Sherpa Auto Transport, Linda! We love knowing that your vehicle shipment was smooth and stress-free, an experience we work hard to provide all our customers with. One way we make sure things go smoothly is with our Price Lock Promise. As you describe in your review, our Price Lock Promise makes sure that the amount we quoted you is the exact amount that you pay the carrier when your vehicle is delivered. Thanks again for working with Sherpa. We look forward to serving you again in the future!
Reviewed Sept. 26, 2021
Overall professional, excellent service in response, pick up, and delivery. Car arrived safe without a scratch on promised date. They were professional and always available to contact. One snag —is when they asked if the car was ready for pick up, I said yes, not realizing how quickly it would be scheduled for pickup. The car was at a friend's house who was only available on weekends. And I was given a weekday appointment immediately from Sherpa. Luckily my friend got someone to be there for pick up.
So my suggestion to a newbie first time car transport. Before you say the car is ready for pickup, if someone else has the car. Contact the person who will be meeting with transporter first and get the date she is available before you OK a pick up date. I felt Sherpa should have pointed out, once I said yes to a pick up date there’s no going back, nor a refund. If not for this minor blip, I would have given 5 stars. In all I would use them again, now that I’ve got experience in how the process works. The rest was seamless from picking up the car to delivering it.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed Sept. 26, 2021
The first and probably the only time I will need ship a car! Sherpa transport agents were very helpful, transport was arranged quickly, and carrier was great to work with. Car on arrived on time and in great condition.
Thanks for the great review! When you work with Sherpa we promise that you will always be kept up-to-date throughout the transport process. We want all our customers to feel not just comfortable with choosing Sherpa, but knowledgeable about how the process works. That's why our representatives are committed to staying in touch and answering any question that may arise.
Reviewed Sept. 26, 2021
Our experience was great from start to finish. The representative at Sherpa was both professional and kind and our experience with the driver from pick up to drop off was outstanding. Eric was extremely punctual, professional, and made the process easy, and he was fast, delivering the car days before it was expected. The price was a little more than other companies; however, the service easily made up for that.
Thank you for the review, Liz! We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we secure a driver to pick-up your vehicle backed by our Price Lock Promise. Our pricing does not change once you lock in your shipment with us,. While it may seem higher than some other quotes you receive, the reason is because we price you accurately the first time to provide the great experience you described! We are glad you had a good experience and hope to ship for you again in the future!
Reviewed Sept. 26, 2021
I went online and looked at the reviews online. I went to the Better Business Bureau, too. Then I chose Sherpa. Their customer service was good. The car was fine. It was dirty, but that’s what you expect.
Thank you for your review! Sherpa stands apart from the rest because of our commitment to open communication, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. Unfortunately, during transit the car can get dirty which is why we offer our clean-car guarantee. We encourage you to take advantage of this offer. Please send an email to fulfillment@sherpaautotransport.com for details on how to redeem! Thank you for choosing Sherpa Auto Transport.
Reviewed Sept. 26, 2021
Sherpa did a good job. They were on time to do what they said they were gonna do. They're in the business of hooking us up with a timely shipment within the confines of who was going from day to day. Once they found the guy, and the guy worked directly with me, it was more about the transport company and keeping the communications with me when to pick the car up and where they were and when it was gonna be delivered so I had somebody waiting. The communication was excellent. I could call the driver at any time and get his ETA. He was very knowledgeable and he has been doing the job for 20 years.
Reviewed Sept. 25, 2021
As far as Sherpa's customer service, the young man and the young lady that took care of me were very helpful. They explained everything to us. We had about a three-week window and the driver came over just when the consultant told me he was gonna come. The driver called us. Right after that, he came over right when he said he was gonna come over. We watched him load the car up. He was very careful, professional, and told us he was gonna get the car down there the date that he said he was gonna get the car down there. He did.
I really like that they told me that, "Well, if it's more money than what we're quoting, you will pay for it." I also like that they didn't come back to me and nickel and dime me every time. A couple of people I know that did have their car shipped had to come up with extra money after they were quoted a price, and I did like that I didn't have to do that. They told me, "This is what it was", and that was what it was.
Thanks for choosing Sherpa Auto Transport, Kimberley! We love knowing that your vehicle shipment was smooth and stress-free, an experience we work hard to provide all our customers with. One way we make sure things go smoothly is with our Price Lock Promise. As you describe in your review, our Price Lock Promise makes sure that the amount we quoted you is the exact amount that you pay the carrier when your vehicle is delivered. Thanks again for working with Sherpa. We look forward to serving you again in the future!
Reviewed Sept. 25, 2021
I called five car carriers and Sherpa quoted more expensively. But they were also the most responsive. The girl on the phone was the only one who took the time to explain the whole process to me and how it works. They were also the only ones that offered a secure auto-lock rate too. So, if the price went up, they would cover the difference up to $400. My experience with them was excellent. I would refer them out of anybody else that I talked to.
Reviewed Sept. 24, 2021
Sherpa exceeded my expectation. I signed up at 3:00, and the gentleman was calling me at 11:00. He said he was in Lakeville and then asked me if I wanted to bring the car to him. I agreed to that because it was urgent that I was getting the car out there to my daughter. So I drove over and I met him in a gas station parking, which wasn’t far. I very much trusted him. I was very comfortable with how he spoke to me on the phone and when I met him in person. He was awesome. I had my daughter check every inch of the car when it was delivered and it was exactly the way it was when I had it put on the truck.
Thank you for the great review, Nicolle! We know that moving can be shipping. That's why Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. Thanks for choosing Sherpa. We look forward to assisting you again in the future!
Reviewed Sept. 24, 2021
Sherpa's customer service communicate a lot, which is not a bad thing. I knew when they were picking my car up, and I knew before they were dropping it off. It was delivered early. The driver was really pleasant.
When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. Thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed Sept. 23, 2021
The car was picked up on time and delivered within days. The price may have been higher than some of the others but they said that there would not be any surprises at delivery time and they were true to their word. Too bad my movers were not. At least I have my car on time and even sooner than expected.
Thank you for the review, Marsha! We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we secure a driver to pick-up your vehicle backed by our Price Lock Promise. Our pricing does not change once you lock in your shipment with us. While it may seem higher than some other quotes you receive, the reason is because we price you accurately the first time to provide the great experience you described! We are glad you had a good experience and hope to ship for you again in the future!
Reviewed Sept. 23, 2021
Great experience with Sherpa in shipping our car. The sales reps on the phone are very knowledgeable, and took us through all the steps and charges in shipping a car (no hidden charges!). The driver arrived in the allotted pick-up time, and communicated with our friend (who had the car in WI at the time) about pick-up. Delivery also went smoothly. The driver communicated with us regarding the time and place of delivery. The driver was business-like and friendly, and our car was in great shape. This is the second time we have used Sherpa, and we will use them again in the future.
Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed Sept. 23, 2021
While visit relatives out of town, our truck broke down and need a part that was out of stock at the factory. It was necessary for us to have the transported to our home 800 miles away. Sherpa did a great job.
Thanks for the great review! Sherpa Auto Transport was founded to make the auto transport process easy. It's the greatest compliment to hear that you found our service to be accessible and reliable! We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent communication, and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed Sept. 23, 2021
I used Sherpa to transport my car from Austin to Philadelphia. The best thing I can say is, I never once worried. The pick up was professional and the driver noted every tiny ding in my car. I was kept informed of progress across the country. And the drop off was equally simple. I walked around the car to assure that there was no damage, and that was it. No fuss, no worries, and my car was transported safely from door to door. I would strongly recommend Sherpa to anyone looking to transport a vehicle. I truly could not have had a better experience.
Thank you for the great review, Tom! We know that transporting a vehicle can be stressful. That's why Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. Thanks for choosing Sherpa. We look forward to assisting you again in the future!
Reviewed Sept. 23, 2021
The experience was great and the driver that picked the car up and the one that delivered it to the Chicago area was prompt. I was kept informed all through the process and would recommend this transportation company!
Thanks for the great review! It was our pleasure to help guide you through the process with clear and frequent communication, accurate pricing and a thoroughly vetted carrier. We hope to help you again in the future!
Reviewed Sept. 23, 2021
The first time I called Sherpa, the guy was pleasant but he wasn't helpful and he didn't follow through. But I called back again and then I got the next person. He was really good. He did what he said and got it done, and helped us out. He worked with us and did a good job. The driver was fantastic. We had some issues with our movers who were supposed to move us on a certain day and they didn't need, so that messed up the driver that brought our car. We weren't up here to receive the car when we were supposed to be. But he was great about it and it worked out. So we’d definitely recommend Sherpa and I'll use them again.
Reviewed Sept. 23, 2021
I didn't know how the whole transporting a vehicle process works and Sherpa explained it. They pretty much use all the carriers. They bid on a driver and I got contacted back. Everything was good from start to finish.
Reviewed Sept. 23, 2021
I liked Sherpa's price and the person that I contacted in terms of their responsiveness to email. The final price was a little bit higher than it was a few years back, but they did deliver, and they delivered on time. Also, there was no damage to my car. So, that made me the happiest.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed Sept. 22, 2021
I had my car shipped from California to Connecticut through Sherpa. Everything was handled very professionally from beginning to end. The people I spoke to on the phone were friendly and courteous and kept in good communication with me. The transport company that took my car was also excellent and my car arrived in great shape even earlier than expected. I highly recommend Sherpa.
Brenda, thanks for taking the time to leave this great review! Nothing makes us happier than hearing that you would recommend us! By providing top-notch customer service with frequent and courteous updates, honest pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did when we worked together. Thank you for choosing Sherpa Auto Transport. We look forward to serving you, and anyone you send our way, in the future!
Reviewed Sept. 22, 2021
I had to transport my grandson’s car from Texas to NY state. Price was fair, people were great. The driver was in touch all the way. I can’t see how it could have been better. Very pleased. Would definitely recommend!
Pat, thanks for taking the time to leave this great review! Nothing makes us happier than hearing that you would recommend us! By providing top-notch customer service with frequent and courteous updates, honest pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did when we worked together. Thank you for choosing Sherpa Auto Transport. We look forward to serving you, and anyone you send our way, in the future!
Reviewed Sept. 22, 2021
I was really nervous about having my Mazda CX5 transported from Washington to Kentucky. I did my research and found Sherpa had the best price, guaranteed the final price which made a difference. Ivan who picked my vehicle up was very professional. He worked with me when it was time for delivery. I would definitely recommend Sherpa for your vehicle transported.
Sharon, shipping a vehicle for the first time can feel daunting. We do our best to alleviate any concerns a customer might have by being courteous, honest, and communicative throughout the entire auto transport process. Our commitment to top-notch customer service along with our transparent pricing backed by our Price Lock Promise and thorough carrier vetting process makes it possible for us to provide the excellent experience you, and so many others, have had.
Reviewed Sept. 22, 2021
I shipped a Volvo SUV around 500 miles and overall my experience with Sherpa was almost flawless. Pricing was very competitive and love that it's guaranteed, driver was courteous and professional, and time to pick was only a day. The only thing that wasn't ideal was that the driver didn't give me any heads up before arriving - they just showed up which I didn't expect. Overall though a great experience and I plan to use again.
It was our pleasure to guide you through the process, Mathieu! Sherpa was founded to make the auto transport process easy. Nothing makes us happier than reading that you found your car shipping experience to be "easy"! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience.
Reviewed Sept. 22, 2021
I was very reluctant to ship my car as there were too many horror stories I had heard. From day one, Sherpa earned my trust from the initial rep, to explaining the process, setting clear expectations, following up to the communication along the way and ultimately to delivery of my vehicle and honoring payback for a car wash and sending a gift card for the 100 dollar rebate. I would use Sherpa again and will when I ship my car back.
We know that shipping a vehicle can feel daunting. That's why Sherpa Auto Transport is committed to making the process as easy and stress-free as possible for all our customers. By providing frequent and courteous updates throughout the shipping process and offering transparent pricing backed by our Price Lock Promise we help our customers feel comfortable choosing Sherpa.
Reviewed Sept. 22, 2021
My experience with Sherpa Auto Transport was exceptional! Their professionalism, attention to detail and commitment was outstanding. It was my first time needing a company to assist with the logistics of delivering a car to my daughter in another state. Every single step from start to finish was seamless. Highly recommend.
Thanks for the great review! When Sherpa was founded we promised to do things differently. We live out this promise every day by providing excellent customer service. With frequent updates throughout the process, transparent pricing backed by our Price Lock Promise and our commitment to thoroughly vet carriers to find the best option to transport your vehicle.
Reviewed Sept. 22, 2021
Had a fantastic experience with Sherpa and would recommend going with them. Car transport companies bid on carriers in a market, and need to know the right price for the job to get it done in a timely manner. Sherpa's pricing allows accurate final price, accurate timing and delivery in a customer friendly manner. If you don't care as much for these attributes then a lower price transport company might work. If you do care, go with Sherpa.
Thank you for the great review, Anthony! We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we secure a driver to pick-up your vehicle backed by our Price Lock Promise. We are glad you had a great experience and hope to ship for you again in the future!
Reviewed Sept. 22, 2021
Unlike the movers that moved our household belongings, Sherpa was right on schedule. I received text messages throughout the entire experience. My car arrived in great condition and on the promised time schedule. If I ever have to transport my car again I will definitely use Sherpa.
Thank you for the great review, Daniel! We know that moving can be stressful. That's why Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. Thanks for choosing Sherpa. We look forward to assisting you again in the future!
Reviewed Sept. 22, 2021
The car was transported within the given timeframe provided at the cost agreed upon. The car was delivered in perfect condition. I was informed where the car was during the transport and given a spot on time of arrival.
Thanks for the great review! Sherpa Auto Transport was founded to make the auto transport process easy. It's the greatest compliment to hear that you found our service to be accessible and reliable! We pride ourselves on working hard for our customers by providing them with fair pricing backed by our Price Lock Promise, frequent communication, and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!
Reviewed Sept. 22, 2021
Consistently positive experience. Good communications and service throughout the process. Easy to use, easy to understand how the service would work. Expectations were realistically set and met, no surprises, fair prices, All good.
When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. Thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed Sept. 22, 2021
Could not possibly have been a better or easier experience. They were able to accommodate 2 cars on short notice. Pick up and delivery were seamless. Cars went from Boston to Austin in 4 days. Delivered clean and professionally. My wife actually gave the driver a hug.
Thank you for the great review, Daniel! We know that transporting one, much less two vehicles can be stressful. That's why Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. Thanks for choosing Sherpa. We look forward to assisting you again in the future!
Reviewed Sept. 22, 2021
We had never used a car transport before so just went by customer reviews in choosing Sherpa. We were not disappointed. The online system was quite easy to navigate and the driver showed up on time, was quite knowledgeable, had the cars loaded in no time, and they arrived at the destination (across the country no less) ahead of schedule. No damage whatsoever to either vehicle. I would use Sherpa again in a heartbeat and highly recommend them.
Lisa, as our many reviews attest, we are known for our industry knowledge and being transparent and customer-centric. This is why when we briefly worked together we made sure we did everything in our power to get your car shipped. Consistent, clear communication and honesty are the foundation of our philosophy. Thank you for choosing Sherpa Auto Transport. We look forward to serving you again in the future!
Reviewed Sept. 22, 2021
I had a few companies that I was trying to work with, but I decided with Sherpa because they had very good and clear communication with me. The reps were very nice, professional, and responsible, and they communicated with me all the time until my car was brought here to my front door. The driver let me know all the time where he was and gave me updates too. When he brought the car, he was very professional and nice as well. I'm glad that I chose Sherpa to bring my car. I'm still waiting for the gift card that they said they would send to me though.
When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. Thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. If you have still not received your rebate please email support@sherpaauottransport.com for an update! Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed Sept. 22, 2021
They're reliable and they follow up on everything that they said. The agreement that we had on the price was exactly what came up. The service is excellent.
Reviewed Sept. 22, 2021
I was shipping a vehicle down to my daughter in Florida and they kept me abreast of every move that was made. Also, everything operated as how they said it was gonna operate.
Reviewed Sept. 21, 2021
The transport was from Dallas to Tempe, Arizona and they did it a day and a half. The driver, John, was awesome. The communication was great and the car got there safe. The quote was accurate too. I'd use Sherpa again.
Thank you for your excellent review, Stacy! When Sherpa was founded we promised to do things differently. Our commitment to top-notch customer service along with our transparent pricing backed by our Price Lock Promise and thorough carrier vetting process makes it possible for us to provide the excellent experience you, and so many others, have had. Thank you for choosing Sherpa Auto Transport and we look forward to future shipments!
Reviewed Sept. 21, 2021
It’s my first time shipping a car and Sherpa answers all my questions, follow up with me throughout the process, call me back when I couldn’t reach them at the moment, they make it very easy and I feel at ease and confident that the shipping process will be okay. I got my car safe and no damage. The carrier was also nice. They have best customer service ever. Everyone that I spoke with are so kind and just nice people. They care and I can feel that they are really good people. Thank you! If I ever ship my car again, I’ll definitely use them. And I already recommended Sherpa to my friends and will continue to do so.
We know all too well how disheartening it can be when you can't get someone to call you back. Our owner had this difficulty when shipping his car and is the exact reason is why Sherpa was founded. That's why we promise to do things differently by communicating frequently and honestly with our customers throughout the process.
We strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed Sept. 21, 2021
I liked that Sherpa had a buffer. If the driver changed the price, they would cover up to so many hundreds of dollars. The coordinator was super easy to talk to. I made one phone call and the rest was through email so that was convenient. I liked that too. The communication with the driver had no delays nd it was done through phone calls and text. We got the BOL through email. The transport was from Ohio to California and it was quicker than we thought it was gonna be. I’m happy with the experience and there were no complaints at all.
Michele, we love hearing that we lived up to our expectations of excellence and provided you with a great auto transport experience. We know that shipping can be stressful so we are glad we made this easy for you! To do this we provide frequent updates throughout the shipping process, offer transparent pricing backed by our Price Lock Promise, and thoroughly vet carriers to ensure we're working with the best. Thanks for choosing Sherpa Auto Transport. We look forward to helping you again in the future!
Reviewed Sept. 21, 2021
The rep was very professional throughout the entire conversation. She disclosed everything and was very upfront and knowledgeable. It sounded like they've done the transport before and it was routine. The person delivered the vehicle and did everything that the representative on the phone said they were gonna do. The quote was spot-on to what the rep said and the vehicle was in perfect condition. Sherpa is highly recommended. That'd be the way to go.
Reviewed Sept. 21, 2021
Everything went smoothly and the transport was quick, which I appreciated. Also, the quote compared to the final cost was what I expected.
Reviewed Sept. 21, 2021
I chose Sherpa because of their price guarantee. I was quoted 1,725 and they had it out on the boards. Nobody was picking it up and I was starting to get nervous. I made some other calls to other companies and they said they see my car listed for 1,425. A few days went by and I called somebody else and they said it's listed for 1,525 to the driver. Then, I got a call from Sherpa and they said they got a driver and it's 1,675. But rather than charging me the 300, they only charged me $50. They stayed to their word of 1,725 even though they made less money. They might want to just tell people to not get nervous and to educate the prospective client that a driver normally does not agree to a pickup until a couple of days before they're planning their trip. But other than that, they were helpful and they answered my questions.
They said the driver was going to pick up the car on Monday but the driver had mechanical problems. He didn't get there until Tuesday. Then, he had some truck issues and the delivery got delayed by a day and a half. But he kept in touch with me and let me know what was going on. He texted me and sent me pictures of what the issues were. He was an awesome communicator. We had a pre-arranged pickup spot and he let me know about 20 minutes out that he was there. He happened to use a mobile app that did the transport bill of lading. He took all these pictures and he immediately sent them to me. I received it before he even left. I was very happy with the driver.
Thank you for the great review, Mike! We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we secure a driver to pick-up your vehicle backed by our Price Lock Promise, as you experienced with shipping your vehicle! We have coached are agents to make sure they are informing our customers on an accurate timeline of when drivers are most-often secured. We are glad you had a great experience and hope to ship for you again in the future!
Reviewed Sept. 20, 2021
I talked to a representative over the phone and all my questions were answered. At first, Sherpa gave me a quick and easy quote, and that price held true throughout the experience. I also met up with the person who was taking the car. He did a thorough inspection. He was a super nice guy. Then he loaded up my vehicle and sent it to my friend's house. So it was pretty easy. A few days before my vehicle was set to get there, I heard from Sherpa that everything was going well. They gave me a delivery date and I had my friend select the location with them for pickup. The process was pretty much seamless from my perspective.
Thanks for choosing Sherpa Auto Transport, Dave! A recommendation is the highest form of compliment we can receive. We love knowing that your vehicle shipment was smooth and stress-free, an experience we work hard to provide all our customers with. One way we make sure things go smoothly is with our Price Lock Promise. As you describe in your review, our Price Lock Promise makes sure that the amount we quoted you is the exact amount that you pay the carrier when your vehicle is delivered. Thanks again for working with Sherpa. We look forward to serving you again in the future!
Reviewed Sept. 20, 2021
I got an email quote from Sherpa but when I called, the reps talked through the details. They were easy to talk to, clear and concise. They did everything they said they would and the price stayed exactly like they said. So, they were solid throughout and consistent. Sherpa wasn’t the most expensive but they weren’t the cheapest. It was value for what they did. I felt certain they'd be able to do what they said they would do for the money. I had good communication with the driver. They came to my house and it was an easy unload as well as an easy payment, and a smooth transaction. The cost to have a covered trailer, with both pick-up and delivery on time, was worth it. Sherpa was very professional. If I've got to move another vehicle, I'll definitely be calling them.
Here at Sherpa Auto Transport, we strive to provide every customer with the experience you describe in your review. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!
Reviewed Sept. 19, 2021
We had had car trouble in Colorado, and we decided it was as cheap to have Sherpa bring the car to us as to go back up there to pick it up. I liked what Sherpa said and the comments from people that had used them before. So, that was why I decided to go with them. The representative was very helpful so I appreciated that. He kept in contact with me. He called me back when he said he would. He was very personable. The only problem I had with the driver was he didn't call back when he was supposed to at one time, but then I was able to reach him. He was very personable, too. He did fine. I was elated to have my car back. It was in good condition.
Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.
Reviewed Sept. 19, 2021
I was pleased with Sherpa with everything. Everything was good from the initial contact. The guy was very enthusiastic and said, "Yeah, I can get this taken care of relatively quickly." They sort of handed me off to the guy that was actually going to do the transportation. So, I was able to talk to him a little bit. We met up, he picked up the car, and everything was great. I definitely would recommend them if somebody was looking to transport a car. They did everything according to what they said they would do and it was totally satisfactory. It's a little concerning when you're putting your car out for somebody to take care of during a period of time and so forth. They were able to reassure me that everything was going to be fine and as it turned out, it was. The guy inspected the vehicle very thoroughly and gave me pictures, The whole process was very professional and good.
Reviewed Sept. 18, 2021
The reps from Sherpa were great. Everything was done on time. I had everything moved and done within the two weeks I needed it. So, the house was closed and the car got moved. I was unsure what to expect all in all because I'd never done it before. We were trying to figure out how to move the car. So, it was perfect. The driver was nice and he told me exactly what he needed and what we needed to do. The quote was exactly what they told me it would be and the quality of service was perfect. Otherwise, my son who is in New York would have had to come out and get the car.
Thank you for the great review, Diane! We know that moving can be stressful. That's why Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. Thanks for choosing Sherpa. We look forward to assisting you again in the future!
Reviewed Sept. 18, 2021
The customer service was really good. When Sherpa won the bid, they sent it out to another subcontractor and they got their act together. The driver was quick and good. I just paid more for Sherpa because they were quick with the estimating and easy to talk to. A couple of other companies were less expensive by about 300 bucks. But I didn't even care because Sherpa had good communication and the subcontractor was really, really good.
When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. Thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed Sept. 17, 2021
Sherpa’s reps were pleasant, courteous and very professional. I was glad that they picked the car up, and that was one less problem for me. They got here when they said they would. When the car came in, my sister received it and they made a video, and it was very nice. The car was fine and the quote was a fair price. The transport took 1,700 miles and they got it there in two days. The guys were very polite and took good care of the vehicle. I was happy with it. I will do it again if I ever need the service.
When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. Thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.
Reviewed Sept. 17, 2021
I found the person I was talking to at Sherpa to be trustworthy-sounding and when I looked at their reviews online, they had a hundred percent good reviews. With the initial quote, I liked the fact that they took the money off. They said that part of the actual fee was their fee for finding the other people and that there was a fee separate from the actual transport. At first, I thought 13 something was a little high. But when they explained it, they were only getting 300 a day, and that the rest of it was going to the transport. I thought that was good.
The driver was also good. My car was in another state. I asked him for a video and pictures before he picked it up and put it on the back of his car. He did all that and sent it to me before he got back on the road and brought the car here. Overall, for somebody who's never did something like that before, Sherpa made it easy. It wasn't a lot of talking and trying to convince you to do something that you weren't fully sure of. They made it straight to the point and pretty much a simple process.
It was our pleasure to guide you through the process, Lynne! Sherpa was founded to make the auto transport process easy. Nothing makes us happier than reading that you found your car shipping experience to be "easy"! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience.
Sherpa Auto Transport Company Information
- Company Name:
- Sherpa Auto Transport
- Company Type:
- Private
- Year Founded:
- 2017
- Address:
- 5960 Fairview Road, Ste. 400, PMB 4554
- City:
- Charlotte
- State/Province:
- NC
- Postal Code:
- 28210
- Country:
- United States
- Website:
- sherpaautotransport.com


