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Sherpa Auto Transport Reviews

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Edited by: Amanda Futrell
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About Sherpa Auto Transport

Sherpa Auto Transport ships vehicles door to door in all 50 states. It also offers a Price Lock Promise, which helps ensure you won’t pay more than your initial quote. You can contact Sherpa Auto Transport online or by phone to get a free quote.

Pros
  • Door-to-door shipping
  • Strictly vetted carriers
  • Price Lock Promise
  • Free car wash upon delivery
  • Clear communication
Cons
  • Terminal-to-terminal transport not offered
  • A few reports of delays

Sherpa Auto Transport Reviews

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    How do I know I can trust these reviews about Sherpa Auto Transport?
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    Page 15 Reviews 2435 - 2635
    Verified purchase
    Customer ServiceStaff

    Reviewed June 29, 2022

    I didn't understand the car shipping industry until Darren at Sherpa explained it to me. I had already paid another broker to help me and that broker was not responding. Darren made it happen! Dzianis was my driver and he provided excellent communication and service as well as being very respectful.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

    Verified purchase
    PriceRates

    Reviewed June 29, 2022

    Everything went well. Car showed up safe, sound, and on time. DKV was great. Sherpa also did a good job of keeping me in loop on search for a transporter with notifications on where we were in the process. The price guarantee was appreciated but not needed in this case. If the need to transport comes up again we will use them again.

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    Verified purchase
    Sales & MarketingPriceRates

    Reviewed June 29, 2022

    Sherpa gave a guaranteed price. Car was picked up when wanted and delivered when they said. Three color transportation was hired to do the transport. Very satisfied with the process as you get a lot really low quotes which turn into bait and switch. I would definitely use them again.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

    Verified purchase
    PriceStaffRates

    Reviewed June 29, 2022

    Sherpa was great. They were more up-front with me on what the move was gonna cost. The rep was very polite and he knew what he was talking about. I could trust him. I got a fair quote and I love the price lock. We knew where the driver was during delivery and he brought the car right to the house. He was very nice.

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    Verified purchase
    PriceStaffRates

    Reviewed June 29, 2022

    I got a quote from Sherpa and they came in with very good price. There was someone else who quoted lower so I went back to Sherpa and told them that. I was to be given a $100 credit. I used Sherpa twice already. The price was very competitive the first time and the person I was dealing with, Dan, was pretty good. This time, I dealt with someone else and the same can be said about that person. Sherpa has really good people to talk to and deal with. The driver is different from the actual trucker. I was dealing with the White Dove people but they had their own driver that I had to deal with. The driver was nice and he got the car delivered fine. That was all we wanted.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 28, 2022

    Our car was picked up on time and delivered on time (the driver called and could have delivered it earlier, but he beat us across the country!). Great communication with both drivers. We highly recommend using Sherpa. The representative was very thorough and took his time explaining the process.

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    Verified purchase
    Contract & TermsStaffBilling

    Reviewed June 28, 2022

    My vehicle arrived in perfect condition. The driver Marlon was very courteous and helpful in making payment arrangements. My Zelle account only had a 1000.00 a day sending limit. I have a 5000,00 a day SPENDING limit. 2 different things. I ended up having to use Apple pay to him directly. I need another vehicle shipped in the next month or 2 and will definitely use your company again.

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed June 28, 2022

    Used Sherpa to ship my car from California to Ohio and had a great experience. They hooked me up with White Hawks Auto LLC. It was quick and easy and the price lock guarantee is excellent! I paid what I was quoted and no more. And you pay on delivery which is awesome. Would use them again if I ever need to ship a vehicle long distance!

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    Verified purchase
    PriceRates

    Reviewed June 28, 2022

    Great service. Everything went well with the service they provided. We ship our H2 hummer from NC to NV. Time and price was fair. All I can say is great company for your car shipping needs. I will do business with them again. Thanks!!

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    Verified purchase
    PriceFollow-Through

    Reviewed June 28, 2022

    After getting three different quotes (each one higher than the other), Sherpa delivered as promised! In addition, ALL facets of the delivery process was 100% on target!!! Gary explained the process in detail at the outset, and the commitment he made was kept!

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    Verified purchase
    TechPriceStaffRatesTransparency

    Reviewed June 28, 2022

    Sherpa rep was very transparent. Answered all my questions and concerns. Competitive price. The company that they assigned for my vehicles transportation is professional. Kevin the driver was awesome. Very responsive and easy to deal with. Both vehicles were delivered on time and in the same condition. Very impressive and happy with the delivery. Highly recommend Sherpa.

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    Verified purchase

    Reviewed June 28, 2022

    Sherpa Auto Transport and Gigi Line Inc were great to work with. From the start of the process with ordering the service and being communicated with thoroughly I was impressed with the stress-free of it all! The process was seamless!

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    Verified purchase
    PriceStaffRatesFollow-Through

    Reviewed June 28, 2022

    The pickup time was exactly when promised. Delivery was exactly when promised. Price was exactly as promised, and the car was treated very well. The service was professional, and the drivers were courteous. I would recommend Sherpa Auto Transport to anyone that needs their car shipped anywhere in the US.

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffRates

    Reviewed June 28, 2022

    The rep I spoke to on the phone was really knowledgeable. I really trusted them. My rep Marian's top priority wasn't just to tell me something. It was to make sure I was comfortable with the decision and that it was a good fit for me. Even though they weren't the most competitive price, I really believe that you get what you pay for. And it worked out well. The quote was very reasonable given the shipping time. Also, the delivery was super easy. I had my dad receive my vehicle for me and the driver was super understanding. It went very smoothly.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed June 28, 2022

    Sherpa's rep was very helpful and he explained everything very well. The quote, however, was weird. He said it was 2,250 then he was gonna take off $100, which I don't think was taken off. But that's okay. I've heard from other people who've used different services that Google quoted a lot more. It's worth it to have my car here.

    Also, I was under the impression it would be door-to-door service but it wasn't. The driver texted me in Los Angeles and said that he couldn't make it to my neighborhood and that I would have to meet him in Montebello, California. That made me really anxious because I would have to drive a couple of different freeways that I'm not familiar with. To get home, he called an Uber for me and it was right there so it was easy. I was home in record time so it was okay. He was very nice. I found out later from a neighbor that there is a weight limit even on the main street and that was a really big rig so I understand.

    The day my car arrived, it was really hot that day. The tachometer was jumping all over the place. The car made a weird noise when I would break so the next day, I took it to the Volkswagen dealership and they went over it with a fine tooth comb and they said it was fine. It's It was just that first time getting off the truck and it was because it was attached to a truck for so long. Other than that, there were no dings and no dents. I’m very happy. I love my car.

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    Verified purchase
    TechPricePunctuality & SpeedStaffRates

    Reviewed June 27, 2022

    It was a very smooth and quick transaction. The car was picked up on our first available date and delivered from west coast to east coast in just three days with no hiccups. The driver was also very communicative along the way. We have shipped our cars at least 3 times cross country with different providers, I especially like Sherpa’s price guarantee policy, the quote might seems high compared to others but I believe it is a fair and hassle-free service that I would highly recommend to others.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 27, 2022

    Working with them was great. Somebody reached out to me and we got the move set up pretty quickly. I tried calling a couple of times, but nobody would answer. But then they would say just to email. I emailed when I had questions. And they got back within a couple of hours, which is great. The pickup was great too. The driver was on time. We even had to change locations but he communicated well with me. He was super nice and the delivery was a lot faster than expected. Sherpa had a solid price and good quality service. The only thing that was a little worrying was waiting to get the confirmation of the driver. But Sherpa pulled through. I was glad I was able to get the driver.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed June 27, 2022

    Shipping my son's car and flying him out there was less expensive than us driving the car and paying for hotel, food, and gas. Sherpa works great and setting everything up was very easy. When I first called, talked to them and I didn’t have the exact information that they needed. I had it two days later so I called them back and they said that somebody would call when they were ready. They gave me a date.

    When Sherpa schedules a driver, you actually get a phone number if you need to know more information. When you call Sherpa, they answer the phone and it’s not a long system. If you have the bill of lading, they also give you a credit. The driver called back to say they would be there. They gave me the location and the time was 9 am. My son was there already with the car but he was around the corner in the front of the building and not at the back. I got a text that the driver was there. As soon as my son knew exactly where the driver was, they caught up within three minutes. I recommended Sherpa. Another colleague is probably gonna call on them.

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    Verified purchase
    Staff

    Reviewed June 26, 2022

    The driver was very courteous and professional. He took pictures of every inch of my Beetle. He kept me posted on his ETA. The transfer was very smooth. Stan was Russian, but communicated effectively! I have used Sherpa before and will again if need be.

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    Verified purchase
    PriceStaffRatesTransparencyCommunicationHonesty & Transparency

    Reviewed June 26, 2022

    They did exactly what they said they would -- picked up my car and brought it to me when they said they would and with great care -- at a good price with no extra or hidden fees. Everyone I dealt with was courteous and professional. They communicated and kept me updated every step of the way.

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    Verified purchase
    Staff

    Reviewed June 26, 2022

    The rep was very helpful, and the driver was very good. He had some delays, but he was very communicative through the whole process. We ended up meeting them, but that was more so on our end because we weren't in our house yet. The condition of the car was the same when we gave it to them, and we're very satisfied.

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    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffTimeliness

    Reviewed June 26, 2022

    Sherpa gave a quote that met my budget. Everything was excellent and smooth. I was very concerned because I heard horror stories about auto transport companies. I want to safely transport my truck, Elvis. I took pictures of him. Dimitri was my driver and he was the best person to work with. The person that I dealt with on the phone that contracted Dimitri out was awesome the whole time too. I was given numbers to call if I could not get a hold of Dimitri. There was always someone there if something would happen. They took care of Elvis.

    Dimitri got to the destination two days prior than what I was expecting. He kept me posted the whole time. As he was traveling, he told me he was ahead of schedule. I was very excited because I was thinking I was going to have to wait for my vehicle. I flew to Missouri from California and my vehicle was there the very next day. I checked everything to make sure there were no scratches and it turned out great. I've recommended Sherpa.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 25, 2022

    Zoltan, my driver, is awesome. Very personable, great communication, updates, and pictures of the car every step of the way. Truly an excellent experience! Great customer service. Would ship with Sherpa Auto Transport again! I would recommend Sherpa to others!

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 25, 2022

    I had a great experience. Nothing less than I was told. Everything went well as I expected. Both from the agent on the phone I spoke to and the driver. I appreciate it. Good communication from both agent and driver. I highly would recommend this company. Thank you again.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesTimeliness

    Reviewed June 25, 2022

    We scheduled with Sherpa last minute (the week we were moving) and after calling and reading reviews on several different auto transportation companies, they were the most affordable and had some great reviews. When picking a company to transport your belongings (personal items, household goods, auto, etc.) it can be nerve-wracking, because you are having to trust the company you go with has your best interest and will take care of your things as well as you would. They did just that. They came on time to pick up our car and was delivered the same day we arrived into town. They picked up on a Wednesday and delivered on that Friday! No damages, no delays, and very communicative. Thank you for your services, we definitely recommend this company and if we ever move again, this will be our first choice for sure. Thanks again!

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 25, 2022

    It was a very good experience from start to finish. Communicating by phone and on the computer the office staff explained every detail of the whole process. The actual driving crew was very friendly and knowledgeable reassuring me of the safe transport of my pickup.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 25, 2022

    Most outstanding was the friendly courtesy of the delivery driver who drove from Boston to pick up my car in the Midwest. He was prompt and efficient, and swiftly and safely delivered my car to the Northeast. The entire experience could not have been easier. Excellent service. Thank you, Sherpa Transport.

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    Verified purchase

    Reviewed June 25, 2022

    I had a specific window of when my car could be delivered and when it could not be delivered, and Sherpa gave me a clear assurance of that. They were the most confident. They also gave me a fee and guaranteed that it wouldn't be any more, whereas others said they may start out lower but it could be higher. I didn't want to play that game. Sherpa was clear-cut and they had good reviews.

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    Verified purchase
    Customer ServicePriceStaffRatesTimeliness

    Reviewed June 25, 2022

    Sherpa’s price lock promise was really good. I didn't have to go back in my pocket after they called me. Customer service was very mannerable, helpful, and apologetic when it looked like it wasn't gonna work out. They wanted to make sure I got what I wanted. I started driving before the driver could pick up my vehicle. That worked out. They stayed in touch with my parents who were the ones that were gonna hand off my vehicle. The truck couldn’t come down the street. They weren't sure about the address so this one guy walked through wherever he thought it was. It was very impressive. It was almost a mile away. They picked up the car and they did their paperwork. It was in very clean and nice condition.

    The delivery of my baby SUV was faster than I expected. The transport took three days and that exceeded my expectations. The guy called the very next day after I got here. I knew that they were going to be here an hour before. They got my car right to the address where I live. The transport was an open one and I was very impressed. I didn’t have to use the Sherpa carwash thing.

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    Verified purchase
    Staff

    Reviewed June 24, 2022

    I was very pleased with the transporting of two vehicles across country for my college students. The drivers were on-time for both the pick-up and delivery. When it is time to utilize the services in the future, I would definitely use Sherpa Transport again.

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    Verified purchase
    Ease of UseCommunication

    Reviewed June 24, 2022

    Sherpa did a great job getting transportation for my truck, easy to use system and kept me in the loop. Would recommend to anyone and definitely use Sherpa again. Once a vehicle transport company took the job about 7 days. I had my truck in about 48 hrs.

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    Verified purchase
    Staff

    Reviewed June 24, 2022

    We were pressed for time in shipping our vehicle and Sherpa come through for us. It was our first experience shipping a vehicle, the driver was exceptional and we are very pleased with their service. We would seek their service again and recommend to family and friends. Thank you, Sherpa!

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    Verified purchase
    Staff

    Reviewed June 24, 2022

    Very efficient, professional and timely. I would highly recommend Sherpa for your car because they arrive and deposit my car on time with no hassles. I feel the company did their best to provide the information I needed in the transport of my car safely and efficiently thru the entire transit.

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    Verified purchase
    Customer ServicePriceStaffBilling

    Reviewed June 24, 2022

    I called various brokers but their estimated delivery date was like 1-3 weeks and their customer service bill was average. The representative I spoke to with Sherpa spent a good 30 minutes answering every single question I had. I drive a Tesla so I was very concerned about the safety of my car. The carrier they assigned were very nice and efficient. They had my car from Oregon to Texas in 2 days!!! I was amazed. Sherpa did cost a little bit more than other brokers but it was well worth it.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 24, 2022

    I scheduled somebody to make the haul for me, booked it then found out that the person that I was booking with was another broker. They couldn't commit to the haul, because they were trying to broker it to somebody else. I found that dissatisfying and cancelled then went with Sherpa. They had a challenge getting a pickup driver for the vehicle and I had to pay some storage fees, because it took so long to get a driver. Other than that, the rep was very helpful and the driver was responsive. He let me know ahead of time before he got there. So, communication is fine. He came to the drop off location I've scheduled, and I met him there.

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    Verified purchase
    PriceStaffRates

    Reviewed June 24, 2022

    I liked Sherpa's guaranteed price. With car shipping companies, it's up in the air depending on the date of pickup. Sherpa had a nice locked-in price. Their rep was open to answering and that was good. Talking to Sherpa took an hour. They were upfront about explaining how the driver would contact me when they were ready to pick up the car. It was then dropped off at a different location with my parents and that went pretty smoothly too.

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    Verified purchase

    Reviewed June 23, 2022

    This was my first time having a vehicle transported and the service was EXCEPTIONAL. I changed drop off locations several times and there was never a problem. All individuals I spoke with were extremely pleasant. I will certainly use Sherpa if the need for car transport is ever needed

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    Verified purchase
    PricePunctuality & Speed

    Reviewed June 23, 2022

    Quick, Painless, Reasonable. With the cost of fuel, and the importance of my time, Sherpa Transport service provided me a great option to get my purchased car home. They kept me informed as often as was needed, and delivered my car home damage free. That's all I demanded, and they delivered! Thanks!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 23, 2022

    The car was picked up promptly and we were contacted promptly. The car was delivered in perfect condition 48 hours later. The driver was very nice and very polite. We could not be more pleased. We will use Sherpa this Autumn.

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    Verified purchase
    StaffRates

    Reviewed June 23, 2022

    Had my car shipped from Colorado Springs to SC. Driver was courteous and efficient. Car arrived in SC in 4 days, no issues. Kind of hassle to pay cash but it was a reasonable rate. Booking staff was knowledgeable and friendly and got me a great rate.

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    Verified purchase
    Customer ServicePriceStaffRatesFollow-Through

    Reviewed June 23, 2022

    I read the Better Business Bureau reports and Sherpa was at the top. I’m a senior, so I looked at a few senior sites and Sherpa was recommended by one of the sites that I looked at. I called them and they were pretty straightforward. They weren’t the lowest price but they had a promised guarantee stating that it would only be a certain price and they guaranteed $300 over.

    I have a Kia and I was having it transported from Southern Arizona to Sebring, Florida. What Sherpa does is they put the bid out and different transport companies then bid on that. I had a gentleman from Miami who was making the trip back and forth and he called me. I was under the impression I would get a 24 to 48-hour notice. He was very professional when he showed up and he delivered my car safely. But he only gave me half hour notice on my end before he wanted to get the car.

    The car was picked up on a Tuesday morning and it was delivered on Friday. I was still in Arizona. My daughter-in-law and son were having the car delivered. The gentleman texted me Thursday night and said, “Let them know that I’ll be there first thing in the morning.” It was already midnight in Florida so they didn’t get the message. In the end, it all worked out fine despite the transport guy not quite meeting the expectations that Sherpa said I would get from a carrier. The car was delivered exactly as they said it would be. It made it fine. I was promised upfront by Sherpa a free car wash but my car was clean, so I didn’t use the car wash. I was very happy.

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsRates

    Reviewed June 23, 2022

    I highly recommend Sherpa Auto Transport. My first experience shipping a car across the country and it went very smoothly. My car arrived with no issues in in a good timeframe. Good communication and they even offered to pay for a wash. Their price was very competitive also.

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    Verified purchase
    TechPriceStaffRates

    Reviewed June 23, 2022

    We contacted a few companies and listened to their stories and what they would offer. Sherpa came out as one of the providers that was able to work with our timeframe, offered a reasonable price, and has good reviews. I had a friendly conversation with good information from Sherpa's rep. The price was also exactly as agreed. The driver we had was an extremely nice gentleman. He picked up the car from our neighbor in Tyler, Texas, where we temporarily parked the car. He drove it all the way here. There were no damages of any kind. So, the car was in great condition. The gentleman was very friendly and contacted me about two hours before delivery. They had some trouble with finding the right road because it doesn’t show in their GPS services, but then he got very close. So, I walked up to him. He parked his trailer in a safe place where he gave me the car and I just needed to drive the car 30 seconds to the actual location.

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    Verified purchase
    Staff

    Reviewed June 22, 2022

    We shipped 2 cars for a cross country move and it went so smoothly. Meeting up with the drivers was a little stressful just because for one of the deliveries and one of the pickups we weren’t there, but they worked with our friends so that everything worked out and were very nice. Would definitely use again!

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    Verified purchase
    TechPriceRates

    Reviewed June 22, 2022

    We had a great experience with Sherpa Auto Transport, and their contract service provider! Making the reservation was easy and streamlined. Price was fair. Instructions were clear. Pick up and drop off were exactly on time. No scratches or anything else. What more can you ask for?!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

    Verified purchase
    PriceStaff

    Reviewed June 22, 2022

    Shipped my car from AZ to IL. They were pleasant to deal with and professional. Minor click, with they communicated with me throughout the process. I would use them again. Not the cheapest but they took good care of my car. Worth a little more.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 22, 2022

    Very happy with Sherpa. True professionals. No surprises. No additional charges. Clear communication via email and calls. My car was picked up on time and delivered on the committed date. I will use Sherpa again. I highly recommend Sherpa transport for your car shipping needs.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

    Verified purchase
    Punctuality & Speed

    Reviewed June 22, 2022

    After a breakdown of the truck on 5/28, Sherpa was able to pick up our car from our neighbors on 5/29, 4:35PM and deliver it to us on 5/31 at 4:30PM, just under 48 hours. Thank you for the quick service.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed June 22, 2022

    I give Sherpa 100% A+! From start to finish, everything was great. I searched for the right transport service by checking out the top five. Sherpa had the high-test rating for service, which is my number one concern. The driver that picked up and delivered the car was very professional (very nice guy), and the communication with the office was good, too. I'd recommend, and use Sherpa again. Thank you.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

    Verified purchase
    Customer Service

    Reviewed June 22, 2022

    Customer service and all contact with anyone was just perfect. We could not be any happier with the service we received. We had an issue with our car right before we had to ship it and they worked with us to resolve the issue.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed June 22, 2022

    I had originally had my car Transport set up with cheap auto trans and the day they were supposed to pick up the car they called and said the truckers are asking for more money, very confused, I am telling them I’m flying to Texas to pick up my daughter and fly back and her car has to be picked up. I have never heard from them again. They have my deposit but will not answer me, I called Sherpa, they explained exactly how Transport brokers work, gave me a price, had my car picked up within three days and it was here before I got home from Texas, they were fast. They were efficient. The woman that I spoke to give me all the answers to the questions that I had. I gave them 10 out of 10 and I will be using them to ship the car back after the summer's over

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 22, 2022

    I called Sherpa to arraign for a car to be shipped from FL to CA and it went well. The shipper showed up on time and was very courteous. The car actually was delivered before the promise date. Very happy with the service. I would recommend this service to everyone. I did call another transport company before this but they never showed up after 5 days wait.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

    Verified purchase
    Customer Service

    Reviewed June 22, 2022

    I had my car shipped from Houston to California, arrived on time and with white glove service in the delivery. Had to call customer service several times and always answered and were very polite. We use them again to transport back to Houston!!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

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    Customer ServiceStaff

    Reviewed June 22, 2022

    Hi, from beginning to end, our Sherpa Service and the service from our carrier were nothing short of OUTSTANDING!!! Communication was excellent, our driver courteous and patient with us, we had a question and it was answered immediately and the car came in perfect shape. THANK YOU ALL.

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    Price

    Reviewed June 22, 2022

    This was my first time using a car transporter so I got several quotes for this cross-country transport. Sherpa was not the cheapest, but not the most expensive. Online reviews and talking with Josh made the difference. I felt comfortable dealing with Sherpa that there would be no surprises and no extra fees. My car arrived in perfect condition and even arrived a day earlier than originally estimated.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    It means a lot that you chose to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We love hearing that you felt this way while we worked together to move your VEHICLE.

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    PriceStaffRates

    Reviewed June 22, 2022

    When I was looking there were so many companies hounding me which me made nervous. Sherpa was excellent from start to finish. They picked up the car in NC on a Wed Night and it was in Los Angeles, CA on Monday. There was no issue or haggling...The initial price was the price.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    It means a lot that you chose to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We love hearing that you felt this way while we worked together to move your vehicle. Thanks for sharing your experience, Sharon!

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    Staff

    Reviewed June 22, 2022

    Seamless experience from start to finish. Car was handled with care and arrived in perfect shape with only a little expected road dust. Car was shipped from CA to FL. Driver was professional and arrived right on time. Would definitely use again in the future. Thank you!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

    Verified purchase

    Reviewed June 22, 2022

    Nikita from Globo Car a logistics did a great job driving and Sherpa did a great job coordinating the transport. I even paid $1k less for the minivan than I anticipated. Highly recommend Sherpa for all your car transport needs.

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    PriceRates

    Reviewed June 22, 2022

    Sherpa did a good job. They were straightforward and had good answers and prices. I would recommend them.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 22, 2022

    Great services and informations. Smooth process to get my car delivered. Got car in quick time. Great help with their team. Explained well the whole process and follow up to make sure I got all the info I need and understanding.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed June 22, 2022

    Sherpa was quick to find a carrier to transport our truck. They were local, and they gave me the driver’s information. It worked out really great because his business was not far from my home. We were able to take the vehicle to him, which made it great. The whole process was good. They did have a little malfunction with their vehicle, but they were very great about communicating and it was all totally fine. We ended up with the vehicle. It was a wonderful experience. They communicated well. They were friendly, courteous, and professional on the phone. The driver that they contracted for us communicated when there was an issue, called immediately, and told us what was happening. I’m thankful I found Sherpa because I would’ve been lost without it.

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    Customer ServiceStaff

    Reviewed June 21, 2022

    I used Sherpa to bring my daughter’s car back from college in Denver, CO to CT. The agent on the phone explained everything in detail about the process and it went exactly as described. My daughter was able to track the car carrier on her phone and knew when it was close. The pick up time they estimated as well as the drop off time were on point. Will use Sherpa again next summer for same trip.

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    Customer ServiceCommunication

    Reviewed June 21, 2022

    I shipped my car from San Diego, CA to Louisiana. Sherpa emailed me daily to keep me informed they were working to find the best available transport for my vehicle. The pickup and drop off, as well as other miscellaneous communication went well.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 21, 2022

    I give the company 10 Stars ⭐️!!! Very professional from beginning to end. The price was fixed. No surprises. Car made it as scheduled. Would Totally recommend. When it’s time to bring the car back I’m definitely calling Sherpa! Thank you!

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    Price

    Reviewed June 21, 2022

    It was super easy to have my car moved from Florida to Washington. Dropped it off no problem, and delivered exactly at the time I was quoted. The cost was a little higher than others but when doing something like this, quality is slightly more important than cost.

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    PriceRefunds & Payouts

    Reviewed June 21, 2022

    We had used Sherpa before and they were good. We used them again and the cost went up from the first time we used them. It was the same exact car and distance. Overall, everything went as they told me it was gonna go, and I ended up getting the refund, so I was very happy.

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    Customer ServiceStaffTransparency

    Reviewed June 21, 2022

    I Googled the top 10 shipping companies, and Sherpa was number 2. I called the first one, and they didn't answer, so I called Sherpa. They answered and they were really nice. They told me some information that others didn't or tried to withhold, and that was pretty nice in terms of transparency. I'm glad that I was able to connect with Sherpa. Because there were some that called me to give me offers and there were some of them that were bad mouthing others. I appreciate it when I spoke with Sherpa that they weren't like that. It was more so on the professional side and just trying to help me get my car to where it needed to go.

    The guy that came to get the car was really awesome. He's even from Texas, so I knew that he was familiar with the area. Communication was awesome as well. On his way to Cali, he kept me notified every half hour or so. When he got to the pickup location, he was pretty respectful in terms of not wanting to drive the big vehicle into this gated community, because a lot of them parked their cars outside along the road.

    I met the driver outside and he loaded my car with very good care and got it to Texas in less than the time I was told. I didn't make it the the delivery location before he did, and he even helped out my family. My car is manual, and my parents didn't know how to do that, so he was nice enough to help put it in the garage for them. Overall, it was a great experience and if I needed another vehicle transported, I would definitely go with Sherpa.

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    PriceStaffRates

    Reviewed June 20, 2022

    I would highly recommend Sherpa to a friend. The thing I liked most was the professionalism with all parties involved, from my first contact with Dan to the drop off with the driver. You were straight up with pricing, didn’t waffle about costs with increasing gas prices and worked with me to get the best rate. Driver also communicated well and was easy to work with.

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    PricePunctuality & SpeedStaffRates

    Reviewed June 20, 2022

    Jeremy was my 1st initial contact with Sherpa & he left a very good impression on me. My daughter wanted to go with another company with a cheaper rate. Against my better judgment, I went with it but we made our way back. Spoke to Dylan, also very knowledgeable, then Antoine when they got a carrier. Also Urban Cars LLC, esp Brad, very pleasant & prompt. Pick-up & delivery were great, my granddaughter felt the same about Brad. If I or anyone I know needs a car shipped, it will be SHERPA ONLY!! THANKS EVERYONE!! You have a great Team, thankful & grateful for your wonderful service! God Bless! Ohio grandma

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    TechPricePunctuality & SpeedStaffRates

    Reviewed June 20, 2022

    Sherpa was great. From the time that we set up the transport, the price stayed locked in. The car was picked up on a Tuesday and delivered on Saturday, which was really quick. The gentleman that came out and inspected the car explained the whole process. He came and picked up the car on a trailer and explained that he wasn't going to transport on that particular trailer that he just came to pick it up on. They’ll take it and put it on the bigger transport thing. The transport was seamless, and they were wonderful and courteous. I love them, and I would recommend them to all my friends and family.

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    Verified purchase

    Reviewed June 20, 2022

    Setting up the service with Sherpa went very well and very smoothly. Pickup and delivery were fine. I would use Sherpa again. I recommend them.

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    Customer ServiceStaff

    Reviewed June 19, 2022

    The carrier that picked up and delivered my vehicle was on time, friendly, professional. We would use this carrier again. No problem whatsoever. When we called the carrier he always picked up or returned our call in a timely manner. Great carrier.

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    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed June 19, 2022

    The pickup was fine and the driver was really great, but for the delivery, he was gone on another run by the time I called him to get the car. He was going to have the car delivered that Sunday then I called him and said, “I'm gonna have one of my guys bring it.” The guy never showed up, so we didn't end up getting it until the next day. For us, it wasn't a big problem because I've got a car, but if somebody didn't have a car and they were waiting, that would have been a problem. All in all, everything was great and I didn't have any complaints at all.

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    StaffRates

    Reviewed June 19, 2022

    Our car broke down in Georgia, and we needed it to be transported to Florida so I did my research. Sherpa had good reviews. They were highly rated on the Better Business Bureau website. So, we reached out to them. Their reps were professional, very responsive, and extremely helpful. Sherpa had to increase the amount that was offered to bid out the work, but they were able to perform within the time window that they had told us. Our car was delivered within 24 hours of pick-up, and the company that transported the vehicle was very professional and responsive.

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    Punctuality & SpeedStaff

    Reviewed June 18, 2022

    Everything went quickly and smoothly. From pickup to delivery. I was kept informed the whole time on when the cars would get delivered. The people were kind and helpful the whole way through. Great service and would highly recommend this company! Thank you!

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    Punctuality & SpeedStaff

    Reviewed June 18, 2022

    Very efficient and considerate. Everything went according to schedule and arrived in good condition. The driver was very considerate and kind and stayed connected so that I wasn't worried or concerned. The car arrived in excellent condition with no dents or scratches. He was very polite.

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    Customer ServiceTechStaff

    Reviewed June 18, 2022

    Communication was excellent with Sherpa and the Transporter. I contracted with Sherpa on a Monday, the car was picked up on Tuesday and delivered to me on Thursday. The service and communication could not have been any better. The transport driver called me the evening before and again approximately 30 minutes before the delivery. I could not have been happier with the service...

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 18, 2022

    I've always had a good experience with Sherpa. I used them a year and a half ago, and it was the same good experience as this time. This time, it was such a quick turnaround that it was only 48 hours, and from beginning to the driver's arrival, he was in contact with me frequently. From previous experience, I know that the neighborhood gets a little tight for some of the bigger trucks. I instructed him where to meet me in my neighborhood, and that's where we met.

    I had a problem the first time when the carrier damaged a wheel on my vehicle, but it was resolved. Sherpa addressed it well. Problems are going to happen, and the thing that I liked about them and why I went back to them is their ability to respond. Also, I liked the price lock guarantee and the ability for them to provide a quick quote. Their quote was fair and reasonable, and I know that that's not going to change, which is even more important today than the first time I used them, given the gas issues going on. They have a good relationship with various carriers.

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    Staff

    Reviewed June 18, 2022

    Dealing with Sherpa's reps was a good experience. They were knowledgeable. They kept in contact with me when they were going to pick the car up, and they contacted my daughter when it was going to be delivered. They brought it directly to her and it was in excellent condition.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed June 17, 2022

    Excellent people to reccomend. On time, fair price. Multiple vehicle and return customer discount. Will definitely use them again. Kept in communication with me the whole time. Friendly drivers, good company. Only wish they would transport larger vehicles. Need more people like them.

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    PriceStaffRates

    Reviewed June 17, 2022

    They did a fine job and were very timely for the delivery. I'm able to track my car. It has a tracker on it, so I followed it all the way along on the trip. They were very receptive and brought the vehicle to my location. The pricing was exactly as I had negotiated. If there was any overage, Sherpa took care of it.

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    Customer ServicePricePunctuality & SpeedStaffBilling

    Reviewed June 17, 2022

    I found Sherpa online and they had good reviews. They also came in as my cheapest quote. Customer service was easy to communicate with and everyone was very prompt, which I really appreciated. My only hesitancy was with the drivers. They didn't speak great English, which was a little bit nerve-wracking for me because I wasn't able to communicate with them to get the bill of lading. When they picked up my car, I wasn't fully confident. Other than that, they brought my car right to my home. It was loaded up there and it had a few bugs, which I understood why. On the whole, I had a great experience. It was very easy to work with Sherpa so I recommended them to some of my friends.

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    Reviewed June 16, 2022

    From the beginning to the end each person that I spoke with were very pleasant, explained everything in detail right down to the deliver of my car. The company that transported my cars to Florida were very nice and they also explained to me what to expect. What I appreciated that I could contact them with any questions and they welcomed them. I would highly recommend this company!!!

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    Customer ServiceStaff

    Reviewed June 16, 2022

    Sherpa's customer service was nice compared to the other ones. The communication was very well before, during, and after the transport. The driver was also very nice and made sure that I understood what was going on. I wasn't here for the delivery, but it was delivered to the correct place and correct person. I was happy with the experience. Shipping my car across the country and not being able to see it for a couple of days was nerve wracking, but the overall experience with the company was very good. I will use them again.

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    Customer ServiceRefunds & PayoutsStaffFollow-Through

    Reviewed June 15, 2022

    I fell into the rabbit hole of reading reviews of Auto Transport Brokers. SHERPA is THE ONLY company that gets overwhelmingly positive reviews and seeks to close any complaint with a positive outcome for the customer. And I'll add my experience as extremely positive. You're paying for a company that responds to emails and calls, follows through on their rebates ($115 for me!), and gets you clear information about the entire process. I imagine that a high percentage of customers are 1-time users of this industry. That means that a company could treat you like garbage - you're not likely to come back either way! But Sherpa made it a pleasant experience. They're probably one of kind in this industry.

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    StaffTransparency

    Reviewed June 15, 2022

    Driver was very good and very professional. He arrived on time and he updated me along the route as to the travel time. He took very good care of my car. I would recommend him and your company 100% to all my friends. It was a very positive experience for me.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 15, 2022

    First Class all the way. From placing the order, and then needing to change the order (where help was quick, efficient and best of all done right the first time) to what to expect and when, everything was terrific. Driver called beforehand to confirm day and location, then called the morning of the pick up to confirm window and called again to narrow window to 15 minutes. Same thing when the car arrived. Great communication and everything was hassle free, done right, done once. Would definitely use them again.

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    Punctuality & SpeedStaff

    Reviewed June 15, 2022

    Very fast service. Exceeded my expectations regarding delivery time. Communicated sufficiently with clear expectations. Would use services again in the future if need arises. And would recommend to others for car shipment needs. Caller and driver were both pleasant during interactions.

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    Prem increased rating by 2 stars.
    Customer ServiceStaffRatesTransparency
    After a positive interaction with Sherpa Auto Transport, Prem increased their star rating.

    Reviewed June 15, 2022

    Customer support is very very bad, they don't receive calls or they don't respond to emails. We don't have any update where the vehicle is. If you are in Florida don't use Sherpa, use other transporting company. If there is negative rating I will give -5 rating. Very very bad transporting company. Delivery driver don't know how to get vehicle down the trailer and got to get a local mechanic to get the vehicle down. Driver know how to speak English but acts like he only speaks Spanish. They let me know delivery will be on 6/11/2022 but delivered after 5 days.

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    Staff

    Reviewed June 15, 2022

    Thank you for providing a smooth transition for our vehicle to be transported. Moving across country is stressful as it is and you all made one process by transporting our vehicle less stressful. Geno (the truck driver) to Sherpa Auto Transport rep that initially helped us were amazing. Thank you and we appreciate you all.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 15, 2022

    The gentleman that picked it up called and picked it up a day early and was very easy to work with. He was kind and even had a sense of humor. My car arrived without an issue. I would highly recommend them to anyone needing this service. It was also easy to get a quote and set it up.

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    Customer ServiceTechPunctuality & SpeedStaffBillingCommunication

    Reviewed June 15, 2022

    Sherpa found someone to transport the car in a couple of days but they delivered the car too early. We were bringing the vehicle back to California from Pennsylvania. My daughter was graduating from college in Pennsylvania and we were all out there. The person picked it up on a Thursday and was calling me on Saturday, asking who could come and take the car off his hands but we were not going to be back in town until at least Monday night.

    I told Sherpa the context of why we were transporting the vehicle back. I told them there was not going to be anyone around until Monday, if not Tuesday, to sign off for the vehicle. Sherpa told me they don't do deliveries on the weekend. We had Sherpa play the mediator to figure out what would be appropriate as far as the driver dropping off the car. I told them the earliest someone could be there would be my father-in- law who came back from the trip on Sunday night. He inspected the vehicle on Monday and said everything was fine. After that, I was able to wire him the rest of his money. The only communication breakdown was the third party carrier. They were expecting their payment and there was no one there to pay them because they showed up too early.

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    Customer ServiceStaff

    Reviewed June 14, 2022

    Sherpa was really good and responsive. It was easy to get the process started. The person I talked to, Brittany, set expectations really well. The transport was from Denver to the San Francisco Bay Area, and it took three days. The driver came to the wrong address initially, but their operator called me at the pickup point. I found them shortly thereafter at a different house.

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    Staff

    Reviewed June 14, 2022

    Highly recommend. Very satisfied with the entire experience! Very pleased with our delivery. It was our first time using Sherpa. I will definitely recommend this company. Our car was delivered a day earlier than we were promised. We were extremely pleased with the company and they were very professional.

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    Staff

    Reviewed June 14, 2022

    Fantastic, outstanding, couldn't be happier. Everyone I dealt with were courteous and professional. I would recommend them to anyone. My car was in perfect condition and the driver was friendly and on time. He kept me informed the whole time.

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    PriceRatesTimeliness

    Reviewed June 13, 2022

    What they quote it was the actual price. They picked up the car one day and it was delivered to my home the very next day. They are reliable. They do just what they say they will do. If I ever need to ship a car again I would definitely be going with them.

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    Staff

    Reviewed June 13, 2022

    Andy was excellent. He’s from Lion Transport. Great communicating about where he was and when he would arrive. Great with both pickup and delivery. Got the car delivered in record time. He travelled through rain to pick up and had to maneuver a little street on the delivery end.

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    Customer ServicePricePunctuality & Speed

    Reviewed June 13, 2022

    They were prompt with returning phone calls and their quote was equal to or better than everybody else. From pickup to delivery, it was unbelievable. They weren't allowed where I live so I had to meet them.

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    Customer ServiceStaffTransparency

    Reviewed June 12, 2022

    Great from start to finish, always kept up to date, never any wondering where we were in the process. Driver very friendly. Chose after very first call with friendly, helpful staff and glad I did. Would be my first choice in future.

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    Customer ServiceStaff

    Reviewed June 12, 2022

    The Sherpa team was excellent. Everyone we talked with was very friendly and helpful. The total experience was outstanding, from first call to the driver for the pickup and the delivery. This was our first experience and Sherpa is our carrier of choice.

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    Customer ServiceStaffTransparency

    Reviewed June 12, 2022

    This is my second time using Sherpa within less than a month. Setting the service up was very smooth. They gave me the options and the date, and the communication was through emails and phone calls so it made everything transparent, and I know what I was getting into. The service was excellent. They got a very professional customer service. I was available for the delivery and not the pickup, but I was FaceTimed. I received the car in the same condition that they picked it up.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed June 11, 2022

    Great customer service, sticks to the quoted price and fast and efficient. Drive was very nice and specific on where to meet and gave me plenty of time in advance to get there. Would absolutely use again if needed. Traveled across the country and they made everything so easy and smooth.

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    Reviewed June 11, 2022

    I shipped my car from Minnesota to Oregon. Mike’s Auto was the trucker that was dispatched for me and they were great. I would use Sherpa again and highly recommend. Sherpa Auto should keep Mike’s Auto as their business partner.

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    PricePunctuality & SpeedStaff

    Reviewed June 11, 2022

    Sherpa Auto Transport was good! There was a little confusion with my quote, but overall it was a quick and efficient process that got my car taken care of and back home. Get your car towed is never fun, but they made it easy.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

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    PricePunctuality & Speed

    Reviewed June 11, 2022

    Sherpa provided flexible and personable service. We had some changes with scheduling and Sherpa was able to work together with us to find a solution. Also was pretty affordable. The car was delivered without any problems. Would use this service again.

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    PriceStaff

    Reviewed June 11, 2022

    Putting in my info was easy. The reps worked with me on the location and made sure we had the same address. The driver knew what he was doing. During delivery, the people setting it up told me where they wanted me to go. I was like, "Oh, I can't really get to there." 'Cause it was a little bit further away and at night. So we found a different pick up spot on the street from me that I was okay walking to at night. That was nice. The driver was on time. The quote wasn't changed when they dropped the car off. The vehicle was dusty but it didn't have any damage.

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    Customer ServiceStaff

    Reviewed June 10, 2022

    The communication was excellent. Pickup smooth. The large truck found a location right near my house to pull over without any problem. Delivery smooth. I am in wonder at the convenience of door-to-door delivery. It made my move across the country even fun. The car arrived in excellent shape. Recommend this highly!

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    StaffTransparency

    Reviewed June 10, 2022

    I appreciated Rustam's professionalism sending a place to meet to acquire the vehicle and also where/when to meet him at our new location. His timing was also impeccable and the updates he provided along the way were much appreciated. Will refer Sherpa Auto Transport to friends in the future.

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    PriceRates

    Reviewed June 10, 2022

    Great service. Very communicative and polite. Great price. I had my car shipped from CA to RI. Only took them a week! My car was safe. No scratches or damages. I would definitely recommend and will be using them again when I need.

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    Customer ServiceSales & MarketingStaff

    Reviewed June 10, 2022

    Sherpa was wonderful in terms of responsiveness. I'd never done this before and I was like, "Okay. How do I know if I'm gonna be picked up like a week or two before?" They explained to me how it works, and that made me feel better. They were fabulous. We wanted to make sure the car would get out there on time, which it did. I had called Sherpa even afterward and said, "Okay. Remind me how I get the discount." They said, "Well, you've already kind of passed the timeline. But if you include this paperwork they should be able to waive it." I still need to do that. They were wonderful even though I haven't done what I needed to do on my end yet.

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    Customer ServiceStaff

    Reviewed June 9, 2022

    I have used Sherpa multiple times. I have been very happy with initial communication, as well as pick up and drop off interactions. There have been times when they don't give me a proper heads-up (they say they will give me 12-24 hours) for a pick up time, and I have to scramble to make it work, but overall I'm happy to get our vehicle back in good condition and always a friendly driver.

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    Customer ServicePunctuality & SpeedStaffBillingHonesty & Transparency

    Reviewed June 9, 2022

    Sherpa was responsive, connected us with a great auto carrier. It seems they only work with reliable and honest companies. The carrier assigned to us kept us informed of his schedule. He called ahead of time, payment was easy. I would use Sherpa again to find a car transporter. That’s all!

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    Refunds & PayoutsStaff

    Reviewed June 9, 2022

    This team nailed it. Even when the vehicle available date changed and we had to push 2 days, it all worked out for me, at not a dollar more, and the delivery team was fantastic. They had new equipment, a simple process and no shady crap. I will use Sherpa again. Oh and they paid for a free fancy car wash on the house.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed June 9, 2022

    I had great customer service with everyone that I dealt with at Sherpa. Andrew, the driver, was absolutely the best. We paid for not enclosed transport, and his truck was enclosed. So, my dad's vintage Mustang was protected better than we could ever have imagined. It was a win-win. Andrew was so thorough in checking every scratch in the car that my dad had placed. My parents got the name wrong on who they made the certified check to because it wasn't clear to my dad. Thankfully, my dad had mistakenly taken out a few thousand of dollars in cash and had cash to pay for Andrew. So, if there's anything I would say an improvement would be for elderly people to clearly state to who the certified check should be made out to.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 8, 2022

    Hi, You transported my 2 vehicles from Pasadena, Ca to Kinnelon NJ. All went smoothly, with excellent communication along the way. I am still waiting, however, on my $200 rebate. Any idea when I will get that? Thanks, Ed ** (Mitchell is my son).

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thank you for the review, Mitchell! We have made our fulfillment team aware that you have not received your rebate yet so that they may look into it. If you have any further questions please feel free to contact fulfillment@sherpaautotransport.com

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    PriceStaffRates

    Reviewed June 8, 2022

    I had a very smooth experience with Sherpa. I liked their availability, and the price they gave me at the beginning was not going to change. Tyler, the rep, was super nice. He explained everything. The guy who delivered the car was pretty nice, and the car didn't have any issues. The transport was faster than what I was expecting. It was about four days.

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    PriceStaffRates

    Reviewed June 7, 2022

    I am joining the chorus of those singing the praises of Sherpa Auto Transport. The Sherpa Team was fantastic from start to finish. Sherpa outbid most (not all, but most) of their competitors. I decided to go with Sherpa based upon their glowing reviews. I might add that Sherpa's designated shipping agent charged more than Sherpa had anticipated (undoubtedly due to the spike in gas prices); notwithstanding, Sherpa made up the difference. In other words, I paid what Sherpa had originally quoted and not a penny more! I highly recommend Sherpa Auto Transport. Rest assured, I'm a customer for life. Thank you Jeremy, Joshua and the whole Sherpa Dispatch Team 1. Steve P. (St. Louis)

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    Staff

    Reviewed June 7, 2022

    My car was transported from my home to Myrtle Beach, at a friend's home, where I was able to pick it up after flying there, to continue my travel to Pawleys Island. At the end of my stay, my car was transported from the Myrtle Beach location to a convenient location near my home in MA. Both transportation companies and drivers were outstanding in their work and their care of customers.

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    CoveragePriceStaff

    Reviewed June 7, 2022

    It was relatively easy setting up the transport with Sherpa. They explained everything well. The quote provided was also accurate. They said it was 1,600 to ship the car and that they would cover the 300 if whoever took the car went over the 1,600. They kept us in line with everything and communicated with us. It was really good on both ends, from the guy who picked up the truck in California to the gentleman that dropped off the truck. Very personable and friendly. All around, it was a great experience. We're gonna recommend Sherpa to our friend who's moving here as well.

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    StaffBilling

    Reviewed June 7, 2022

    Sherpa gave me a timeline, provided me the driver within that timeline and the driver came in the expected date. The window was from 6th to 12th and they got the driver on the 6th. That driver said that he would reach to Tampa before the 12th. I contacted Sherpa and said that I won't be able to be there to receive the vehicle. They canceled the driver and found another driver. He transferred the vehicle after we reached here. They were contacting us in every step. Also, our agent would give us a rebate of $100 if we sent him the bill of lading after getting the vehicle. We sent the bill of lading via mail and we got the rebate within seven days. We were happy with the experience.

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    PricePunctuality & SpeedStaffRates

    Reviewed June 6, 2022

    It was great dealing with Sherpa. Schedules are on time and whatever price they quote was the one I paid. No extras. The driver who delivered our car was very nice. We met at a place that's convenient for both of us. I will use them again if I need to ship my car.

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    Staff

    Reviewed June 6, 2022

    This is the second time we have used Sherpa service which goes above and beyond and is outstanding!!! We will be using Sherpa again this month for my daughter's car and would highly recommend Sherpa to friends and family for their shipping needs!!!

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    TechStaff

    Reviewed June 6, 2022

    Sherpa communicated process clearly without pressure to sign the contract, unlike another firm I had contacted. After the carrier was identified the vehicle was picked up without any hassles and the driver was friendly and courteous. Vehicle was delivered quicker than expected, to the delight of my daughter. Happy kid, happy dad!

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    Reviewed June 6, 2022

    Vehicle was picked up in Virginia. Delivered to Boise Idaho in five days by Diesel Auto Transport. The whole process went smoothly, from the initial contact with Shane at Sherpa, to the delivery by Jason in Boise. I was a little worried due to the open transport, but the vehicle arrived none the worse for wear. I highly recommend Sherpa for your auto transport needs.

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    PricePunctuality & SpeedStaffRates

    Reviewed June 6, 2022

    Everything with Sherpa was simple. All I had to do was follow the instructions online, which were pretty thorough. I don't always understand online stuff, but it was simple. It got done. The guy that brought my car was super. The pickup and delivery were early. They said it would take five to seven days for delivery, and the car was here on the fourth day. It's kind of a valuable vehicle because it's an antique, but it was fine when it came, considering it came open top. The only thing was the price. It was not a bad price. It was just more than I anticipated, but for the most part, I was satisfied with everything.

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    Customer ServiceStaff

    Reviewed June 6, 2022

    The driver called me on Monday morning and picked the car up on Monday afternoon. He called me when he delivered it at my house on Wednesday. The vehicle was in very good shape.

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    PricePunctuality & SpeedStaff

    Reviewed June 5, 2022

    Everything went smoothly. Pickup and delivery changed a couple of dates to make it happen when I needed car delivery to be pushed forward. Driver delivered the car promptly and on time. Great Job all around. I would definitely use Sherpa auto service again. It was cheaper than driving down to Florida and putting wear and tear on my car taking 20 hours to drive down.

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    Customer ServicePriceStaffRates

    Reviewed June 5, 2022

    We liked Sherpa's price lock guarantee and that they only use carriers that aren't going to mess over your vehicle. They are high-rated carriers. I talked to Sherpa to get my vehicle all set up. They explained to me the process. Then, they talked to me and let me know that there was a carrier available. They just said, "Hey, we have a carrier. We're going to charge your card. And if you have any questions, you can call us back." Both interactions were good.

    On the delivery, I was contacted the day before by Motion Auto. They texted me the day before to let me know that it was gonna be delivered and then they delivered it to my hometown. I live on a small road so they couldn't deliver it right to my house, but we set up an area and the driver met me on time when he said he was going to, and backed out the car for me and handed me the keys. Everything looks good. My car was a lot dirtier but I had an open transport and it was from Washington to New Hampshire.

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    Punctuality & SpeedStaff

    Reviewed June 5, 2022

    They picked up the car on time and the driver delivered it here as said. I did not think it would go that smoothly. The service was outstanding and quick. I was really pleased. I would surely use Sherpa and recommend them again to anyone.

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    Punctuality & Speed

    Reviewed June 4, 2022

    I was really nervous using an auto transport for the first time Sherpa went out of their way to accommodate my schedule. My car arrived earlier than expected, that was a pleasant surprise for me. Robert was a pleasure to work with. He thoroughly inspected my car before taking deliver and sent me pictures after dropping off my vehicle. I will not hesitate recommending Sherpa to my friends and business associates.

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    Reviewed June 4, 2022

    The experience was great. Everything was exactly how they said it would be. Our vehicle was picked up on time and delivered when they said it would be. I highly recommend Sherpa for arranging your vehicle transportation needs. Overall a great experience.

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    Staff

    Reviewed June 4, 2022

    I was happy with the whole experience. It was seamless. I liked the driver. He had a beautiful truck that looked like it was brand new. It had all kinds of hydraulics on it.

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    Reviewed June 4, 2022

    Sherpa was timely. I had a little delay on my end, and then they worked around it. They did a very good job, so I was very happy with them. I was sending the car off to my daughter, and she was very pleased.

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    StaffTransparency

    Reviewed June 3, 2022

    The driver was very accommodating. I felt like my car was in great hands. The delivery was quicker than expected. The driver consistently communicated to keep me updated on the delivery status of my car. This was my second time using this company. I would highly recommend.

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    Punctuality & SpeedStaffFollow-Through

    Reviewed June 3, 2022

    A minor bump early in the process but this organization came through with flying colors. From the beginning everyone was friendly and professional including the driver they selected for the transfer from Las Vegas to Houston. My vehicle was picked up and delivered as promised.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 3, 2022

    This was my first experience with Sherpa. I would not hesitate to use them again. The service on pick up and delivery was prompt. All employees were polite and telephoned to confirm pick up and delivery. Telephone numbers were supplied in case there were any questions. Pricing was competitive but reliability was excellent. No hesitation in giving a five star rating.

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparencyFollow-Through

    Reviewed June 3, 2022

    Service delivered as promised. Timely pick up. Friendly courteous service. They constantly keep me up to date with the progress of my request. It was quick and easy as they did all the work a relatively seamless process that required only one initial call on my end. Since dependable service at a competitive price is key I recommend Sherpa transportation.

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    Customer ServiceStaffFollow-Through

    Reviewed June 3, 2022

    When I first booked everything, the communication and customer service was very good. From there, there was not a lot of communication between booking and the day before pickup. It made me a little nervous, but I was still contacted as promised the day before pickup by the driver and it went smoothly! My only complaint is upon delivery, I didn't get any heads up but was suddenly getting a text that the car was there to drop off. I was unavailable so we had to reschedule, but they were very accommodating with the reschedule.

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    Customer ServicePriceStaffRatesTimeliness

    Reviewed June 3, 2022

    My son relocated to San Francisco and I wanted to ship one of my cars out to him. It was a crossover. When I called Sherpa, I talked with a person named Jamie and liked his approach. There was no pressure and he sounded like somebody that I could trust. He knew what he was doing. He's out of Charlotte where I'm from. He was very good and he explained everything such as how everything works. I felt really comfortable with him.

    Sherpa's rate is very competitive and their price lock promise was good. I got an email and the next day, I accepted the offer. The fella that picked up the car met me at a very convenient location, which was less than a quarter-mile from the house. Everything went very smoothly. He was on time, was very professional, and I liked him. He did a thorough inspection of the car with me and took all his pictures. I had all my pictures as well. I was so happy with the service.

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    Customer ServicePriceFollow-Through

    Reviewed June 3, 2022

    Sherpa was easy to work with. They followed through and let me know what was going on. The quote came up and they notified us when the trucking company was gonna pick the vehicle up. But their truck broke down and nobody called to tell us. I had to call the trucking company for that. The sad part was that the trucking company could have come down to where my son was staying. It was a residential area but the streets were wide enough and there were no vehicles. It didn't seem like they tried to deliver the vehicle.

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    Punctuality & SpeedRefunds & PayoutsStaffBillingRates

    Reviewed June 2, 2022

    Amongst countless competitors remains the unblemished record of this company. And for good reason! They live up to their record! Although their rates are on the upper end of the scale, be reminded that: YOU GET WHAT YOU PAY FOR. They were professional, punctual, secure, and offer ways of accepting payments that met my specific needs. HIGHLY RECOMMEND!

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    Punctuality & SpeedStaff

    Reviewed June 2, 2022

    Hello. Very good experience. My driver was excellent and very professional. Couldn’t be happier. Very quick delivery also. And will be using them in the future and will be recommending Sherpa auto transport to my car club members. Also I need to collect my 100 dollar rebate.

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    Staff

    Reviewed June 2, 2022

    The driving was great on communicating through the entire process. Took great care of our car. He showed us the original pictures of the car and walked us around the car before leaving. He was also very friendly. Definitely use him again.

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    PriceRefunds & Payouts

    Reviewed June 2, 2022

    Vehicle was picked up during the window that was given and the quote remained the same. Vehicle was delivered to my destination without any damage. I even packed 3 boxes in the trunk and everything was still there. Sherpa Auto Transport offered to pay for a free car wash after delivery! I would definitely use them again.

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    Punctuality & SpeedStaff

    Reviewed June 2, 2022

    My vehicle was picked up as scheduled and deliver as expected. Each person I spoke with assist me and gave me all the information I needed. Contact person kept me informed. Just excellent service. I would highly recommended them to everyone.

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    Customer ServiceStaffTransparency

    Reviewed June 2, 2022

    As far as the representative I worked with, this was by far the best customer service of anybody I talked to. They're knowledgeable and they can answer every question. They were very transparent and as far as pushy goes on the selling side, they were in the middle, which was appreciated.

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    Customer ServicePriceStaffTransparency

    Reviewed June 2, 2022

    They were good with the timelines and it was a seamless delivery. We communicated through email, keeping me updated when I got a driver. Then the driver gave me a call with the estimated time and that was good too. The cost stayed the same from my initial quote. Working with Sherpa was great and pretty simple.

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    Customer ServicePriceStaffRates

    Reviewed June 1, 2022

    Fair price, vehicle picked up and delivered in timely manner. Vehicle was transported by Heartland Transport Inc. Driver name was Tom. Great communication from driver. Was not able to deliver to my home due to dirt roads, but found an area very nearby. When I got there Truck was unloaded and ready to go.

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    Customer ServiceStaffBilling

    Reviewed June 1, 2022

    Excellent service and follow up throughout the process. 2 day delivery to Boston area. Well organized co. and documented trip and track finding GPS. I knew where transporter was at all times. Delivered on time and received bill of lading and walks round vehicle with transporter on final.

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    Staff

    Reviewed June 1, 2022

    Sherpa is a great transport company. My new car was picked up within a day of request. It was delivered on time and the driver was very accommodating. I would definitely recommend Sherpa and I would use this service again!

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    Staff

    Reviewed June 1, 2022

    Everything went well, especially the people I talked to. The driver had a little hard time finding me, but we worked it out. The vehicle got here much earlier than it was supposed to. Other than it being dirty, it was fine. Everything that Sherpa did was very satisfactory.

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    Customer ServicePriceStaffRates

    Reviewed June 1, 2022

    I looked at several places and Sherpa seemed more professional and reliable. I read a number of reviews where people said they were told it was going to cost one thing and then it cost something else. But part of Sherpa's marketing is that they're going to have a firm price and it won't change. The timeframe worked out great according to our timing. They picked it up right on time. I had a friend of mine received the car in Florida and he was very complimentary of the way it was handled when it was shipped in. Sherpa did everything they said they were going to. The car ended up being hauled in a closed carrier which worked out even better. It worked out very well.

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    Customer ServiceStaffRates

    Reviewed May 31, 2022

    Went with Sherpa because reviews stated that they would keep in touch and that they had a high rate of booking (90+%) within the 5-day window. They communicated daily during the window and when I called, they added $s from their own broker fee to entice a driver to book. Driver was courteous, timely, and ensured that our vehicle (a large SUV) made it without a scratch.

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    Reviewed May 31, 2022

    I have used Sherpa Auto Transport on 2 different occasions to get vehicles from San Diego to New York City. Both time have been very easy. They are great at communicating the entire process and keeping you “in the know”.

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    Customer ServicePriceStaff

    Reviewed May 31, 2022

    Sherpa called me back immediately after I sent them one of the internet quote types of things to get an estimate, and they walked me through the process and spent a long time on the phone making sure that I was completely briefed on the process. Then there were routine emails because I needed to change the location of the pick-up and the drop-off and refine them. So, everything was good. They treated the car with great respect. Everyone was professional.

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    PriceRatesTransparency

    Reviewed May 31, 2022

    The transport company I had cancelled on me. I found Sherpa online and I talked to the gentleman from there. He gave me a quote that was very transparent. He gave me the guarantees too. I was doing this service for my elderly mother so I really needed everything to go correct. They picked up the car on the day they said they were gonna pick it up. The gentleman was super and great at corresponding when he was coming. We went from California to Texas. He got us the car there in four days. He was very communicative. I heard horror stories about other transport companies but ours was a great one. In the end, the pricing was exact and it did not change. And the car was perfect when it arrived.

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    PriceStaffRates

    Reviewed May 30, 2022

    This is the first time I ever shipped a car. Really had great trepidation. But everything went absolutely smoothly. Price was as quoted. Pickup as extremely well communicated and coordinated on the exact date range requested. Delivery was flawless. Car arrived unscathed. Sherpa did an excellent job in selecting carrier to get car from New Jersey to Texas.

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    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed May 30, 2022

    Every person I spoke with on the Sherpa team and the driver was friendly, professional, knowledgeable -- and patient/ accommodating with changes before our final booking. The driver Vlad was excellent too. Honestly, this was the best service in terms of friendly and reliable communication and service. I'm a fan of Sherpa and would whole heartedly recommend. They had competitive prices as well- not the cheapest or the most expensive. I never post reviews btw. The service was that good. Super friendly people. Positive experience. Thank you!! Our car was safely and delivered on time!

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    Customer ServiceStaff

    Reviewed May 30, 2022

    My car arrived much earlier than anticipated, and in good condition! The driver and dispatcher communicated with me as needed. They called at least 24 hours beforehand to let me know about my car pick up, and the delivery one went very smoothly. Great customer service too!

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    Customer ServicePriceStaffTransparency

    Reviewed May 30, 2022

    Wonderful experience. Sherpa helped get our vehicle from Grand Prarie, TX to Buffalo, MN. Very impressed by the attentiveness thru the whole process from quote to delivery. Kept up with email updates at each transit checkpoint and was really patient with all the questions I asked during the process. Worked with Bowers Trucking in Houston to facilitate the pickup and delivery. Their suppliers must be top tier. Will recommend and use again!

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    Staff

    Reviewed May 30, 2022

    The car arrived within the window they said it would arrive. But the pickup time was misjudged. They were overly optimistic. You can't start on the West Coast of Florida at 7:00 in the morning, go all the way down and across to Miami and then come up and pick my car up at 5 o'clock. That doesn't happen. But that's what I was told. That was the only sour part of the deal but it was important because I had travel plans and I had to delay them by a day. It was the following morning at 8 o'clock that Sherpa picked up the car and I had to talk to the driver 10 times to find out where he was. The driver was very courteous and very professional but with regulations and laws, he can only drive for so many hours.

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    Customer ServicePriceStaffRates

    Reviewed May 30, 2022

    Sherpa had reviews that were slightly better. I also liked dealing with the person that I was dealing with. We shipped a personal pickup truck. The quote was high but I knew it was going to be expensive. Sherpa has a price-lock promise where if somebody didn't bid for it, they would match it up to $300. That was good. I wasn't ready for the delivery when the driver got here. They went ahead and kept the car overnight for free. They had other stuff to do anyways in town and they were not able to drive up into the residential hills where I live. I also did not want them driving it because it was my deceased husband's truck. I ended up meeting them at the bottom of the hill at a grocery store and driving it back myself. They were very understanding and there was no attitude. They were fine with everything I needed.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 29, 2022

    The rep on the phone was great and answered all my questions kindly and accurately. I was pleasantly surprised when the car was picked up in a small town in Vermont a mere 3 days later. It was delivered to Seattle 6 days later. So smooth and easy.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed May 29, 2022

    This is my second time using SHERPA AUTO TRANSPORT to ship my car from coast to coast & I love customer service! I really appreciated their quick response time, communication, transparency & follow-up. My courier was EDISH LLC & SHERPA made sure that the driver kept me posted throughout the entire process. This company is reliable and if I need to ship my vehicle again I will surely book them! 10/10 recommend.

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    PriceRefunds & PayoutsStaffRates

    Reviewed May 29, 2022

    I’m from Chicago, so I had a relative take the vehicle over to Rolla, Missouri to my sister's house. It was picked up from there and brought to San Antonio, Texas. It took five days from the time it was picked up. When I picked up the vehicle, the driver was very nice. He dropped it off at a location. His big truck couldn’t come into my neighborhood, so I had to meet him. Since I’m now in San Antonio, I didn’t know anyone. So I had to find a neighbor to take me but it wasn’t far from where I live. She was nice enough to drop me off. I met the driver and he gave me my car, and he was very nice.

    The cost was a little pricey but I was desperate to get my vehicle here. I have a very small car. I didn't feel comfortable driving it all the way from Chicago or even Missouri. It was a little more than I thought I would pay. I got a quote from Chicago to San Antonio and it was in the thousands. So, I assumed that by moving it a few hours over and getting it to Rolla, Missouri, it would be cheaper but it came up to be the exact same thing. I had my relative and I paid for gas to get it over there for the exact same price. So, at this point, it's like I just took the car. Still, if I were to have another vehicle shipped here, I will use Sherpa again.

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    PricePunctuality & SpeedStaffRates

    Reviewed May 29, 2022

    Sherpa had the best consumer rating. I also had got a referral from somebody who used them as well so I ended up choosing them. We were shipping the car because my son was moving to Detroit. We needed somehow to get the car there at around the same time. The rep I had was very upfront with all the costs. The only thing was if you didn't sign up right then and there, the price fluctuated. That was the only irritating piece. We couldn't lock down a date because my son was trying to get into his apartment at the same time. By the time we locked a date, the price had gone up. The fluctuation was pretty substantial and was about 300 bucks. It was the time of year because we were in Arizona and there are a lot of snowbirds leaving to go back.

    The carrier let me know 24 hours in advance that they were gonna be ready and that they were coming by to get the car. The carrier then reached out when he seemed about six hours from our house and three hours from the house. He scheduled a meeting point because where I live, he couldn't get the semi-truck to the street. He was fine and we gave him the car. From there, it was four days from Arizona to Detroit. He coordinated with my son a drop-off point. They video-shared what it looked like and exchanged the funds. It was awesome.

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    Response from Sherpa Auto Transport

    Thank you for the review, Christine! We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we secure a driver to pick-up your vehicle backed by our Price Lock Promise. Our pricing does not change once you lock in your shipment with us. While it may seem higher than some other quotes you receive, the reason is because we price you accurately to provide the best experience possible! We are glad you had a good experience and hope to ship for you again in the future!

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    PriceStaffRates

    Reviewed May 28, 2022

    Sherpa gave me a window of when they would arrange for the car to be picked up and it took till the end of that window to identify a driver. But I was informed every day that they were still working on it. The driver contacted us when he picked up the vehicle and contacted us the day before delivery as well as 30 minutes before delivery. Both pickup and delivery went smoothly. Sherpa’s initial price was high but I got a lower price from somebody else and they reduced theirs by several hundred dollars. So, it was a good price point.

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    Customer ServicePricePunctuality & SpeedStaffBillingRates

    Reviewed May 28, 2022

    I called around to a few different places and Sherpa was the most reasonably priced. It was a quick and easy experience to process and to get everything done. It wasn't a confusing situation because I know a lot of times there are a lot of details that go into it. With Sherpa, it was straightforward. I made the setup and I made the payment.

    My car got picked up in Virginia and I picked it up in Seattle, Washington. There was a little bit of confusion because I had a window and not an actual delivery time. What I thought was going to be the delivery time by what was estimated ended up not being the delivery time. There was a little bit of back and forth. I was trying to get the actual location because I ended up in traffic. The driver was willing to work with me and I met him at the location where he was supposed to pick up his next vehicle so he wouldn't get behind schedule. That worked out great. In the end, I got my car sooner than I thought I was going to get. I was able to pay the rest of the fees upon retrieval of my vehicle. Everything went smoothly.

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    StaffTransparency

    Reviewed May 27, 2022

    My experience was great! This was my first time using this company because I never done anything like this before. Everything went smooth, from the rep I spoke with to the driver who was nice and transparent. Was an easy transaction all around and definitely made me feel at ease about my interactions with them. I would recommend this company to anyone and do the experience again if I had to.

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    Customer ServicePriceStaffRates

    Reviewed May 27, 2022

    I used Sherpa Auto Transport to ship my vehicle from North Texas to Los Angeles. Sherpa was professional and clearly communicated to me throughout the process. They contacted me via phone, email and text. The price was reasonable and service great.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 27, 2022

    James was the guy I worked with over the phone. He was so patient while I was sorting out the details of my move from Mexico. That included getting my car to San Diego and having a friend manage the pick up while I was on a flight to Charlotte. My car arrived in under a week so I could begin the settling in process more quickly.

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    Staff

    Reviewed May 27, 2022

    I have used twice and both times the drivers were very courteous and the vehicle was delivered unharmed. Both times they were in a enclosed trailer. The only problem was both drivers had problems with tires which made the delivery times hard to keep but were both in time.

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    Customer ServiceContract & Terms

    Reviewed May 27, 2022

    They were wonderful on the phone and they made the arrangements. They were very precise and followed up with emails and conversations. They picked up the car exactly when they were supposed to and the gentleman who delivered it was wonderful and kept me informed. He delivered it earlier than I even thought it would be and he was delightful. I was totally satisfied with what they did.

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    PriceRates

    Reviewed May 27, 2022

    We had a vehicle hauled out of California into Chicago for my son who is up there. The price was competitive and we're pleased with the experience. It was good.

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    Customer Service

    Reviewed May 26, 2022

    My experience overall was good. Although I found it odd that the last person on the leg of that delivery journey didn't have my phone number. It was not passed on to him by the previous carrier and he had called the original seller to get my phone number. Other than that, everything was just fine.

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    Response from Sherpa Auto Transport

    Thank you for the review, Paul! We do our best to provide accurate information for all transports. To do this we coordinate with many people, including the carrier and his dispatch team. Due to the complexity of logistics, sometimes contact information gets mixed up. We’re sorry that the carrier did not have the proper contact information, but we are happy to hear your transport went well overall. Glad we were able to discuss your situation better.

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    PriceRefunds & PayoutsRates

    Reviewed May 26, 2022

    The final price I paid was exactly what Sherpa told me it was going to be. They picked up the car on a Saturday. They told me it wasn't gonna be here until the following Saturday, and it was delivered on a Thursday. It went from Texas to Washington State. My experience was very good, very easy, and painless. I did turn in my receipt to get reimbursed for my carwash and I still haven't heard or seen anything about that. But other than that, everything went wonderfully.

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    Customer ServicePriceStaff

    Reviewed May 25, 2022

    Sherpa was very good. The problem I had was that every carrier in the world was calling and emailing me even for months after Sherpa was already done. They have to have a system that says, “This customer is done. Don’t keep haunting him.” Other than that, the rep and the driver, were good and the quote was totally accurate. Our vehicle was brand-new when we sent it and it was in perfect shape when it got here.

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    PriceRates

    Reviewed May 25, 2022

    We decided to use Sherpa even though they cost a bit more because of their price guarantee. We had a great experience. We had to pause our shipment and switch the delivery city and the cost didn’t change. The company they connected us with was great as well!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thank you for the review, Kirsten! Although competitors may quote you for less, what matters is the final cost you pay for your transport. At Sherpa, we pride ourselves on working hard for our customers by providing them with fair pricing, courteous communication, and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we get a driver for you to pick up for a vehicle backed by our Price Lock Promise.

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    Staff

    Reviewed May 25, 2022

    The folks at Sherpa and Falcon out of NJ did an excellent job of pick up and delivery. Both the pick up and delivery were right on time and the folks friendly and I incurred No damage. I would definitely use both again.

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    Staff

    Reviewed May 25, 2022

    The team at Sherpa was very helpful in explaining and walking through the process of shipping an automobile across the country, it being my first time in this process. Everything went smoothly. The car was delivered safely and the transition was easy.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Michael, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. We hope we have the pleasure of serving you again in the future!

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    Punctuality & Speed

    Reviewed May 25, 2022

    We had to send our third car across the country due to our family moving and the transport people did great overall. They worked with my schedule and went over all the paperwork easily. They got it to my in-laws' house fast!

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    Staff

    Reviewed May 25, 2022

    It was a little cloudy at first but the closer it came to picking up are cars, it was like clockwork. The pick up was hassle, the truck driver was nice and very careful with our cars. They got our cars to us just when they said they would. Thank You So Much.

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    Honesty & Transparency

    Reviewed May 25, 2022

    I wasn’t expecting car shipping to be this easy. Very well handled from the beginning until the end. No headache, no lies, but everything was smooth. I would recommend it. They even surprised me with a $20 car wash voucher on the top of quality work.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Ayetullah, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together. We're glad you got your free car wash through our Clean Car Guarantee!

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    Customer ServicePriceStaffRates

    Reviewed May 25, 2022

    I liked that Sherpa offers reimbursement of up to $20 if you get a carwash when you receive your vehicle. Also, the quote they gave was less than what I thought it would have been and the price lock promise was great because I know that gas prices were going up. I had good communication with the driver all throughout the transport and he located a good drop off point that was very close in proximity. About as close as possible to where I was and he notified me a day before he arrived.

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    Customer ServicePriceRates

    Reviewed May 24, 2022

    One price quote was given initially via phone and did not change upon delivery. Handled in a timely manner and kept me and the auto recipient informed as to the progress of the transport. Transport van appeared safe and I observed the security used in loading my auto. Would definitely recommend and will use in the future.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

    Verified purchase
    PriceStaffRatesFollow-Through

    Reviewed May 24, 2022

    Sherpa did a very good job connecting us with a professional transport company, that delivered both of our vehicles as promised! Apparently there is very little regulation in this industry from the Department of Transportation. We were happy we chose Sherpa, with their price guarantee.

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    PriceRates

    Reviewed May 24, 2022

    I had to get my car shipped from California to Florida. Sherpa made it so easy for a first timer like me. The price was decent. The coordination was efficient and my car was received in the same state before it left California. Thank you. I would highly recommend it to anyone.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review, Allenjane! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

    Verified purchase
    PriceStaffRates

    Reviewed May 24, 2022

    Best experience I’ve had shipping a vehicle. Delivered what they promised. The price they quoted was fair when compared to other shippers and $300 buffer they stated they would pay if their quote came in high is what sealed the deal for me. My vehicle arrived undamaged and in great condition. I think they washed it too. As a matter of fact my vehicle arrive a day earlier than projected. Great staff at Sherpa. Great delivery driver as well.

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    PricePunctuality & SpeedRates

    Reviewed May 24, 2022

    My car was delivered safely and quickly half way across the country. I'm glad I chose this company and would definitely do so again if I ever needed to. The price was very affordable and the service was awesome throughout this experience!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Amya, thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 24, 2022

    The Sherpa that I worked with was easy to deal with and answered all of my questions. When my dispatch date was earlier than I anticipated. The communication was quick to assure me that the car would be delivered when I wanted it.

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    Customer ServiceStaff

    Reviewed May 24, 2022

    I truly would recommend this company to anybody. My delivery guy was so amazing and very communicating on my pickup and delivery. Great customer service skills. We need people like my delivery every day. Thanks you guys are awesome. It feels good to work with a company that is safe to trust and that Loves to service their customers with joy and respect.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Robin, thanks for taking the time to leave this review! Nothing makes us happier than hearing that you would recommend Sherpa to your loved ones! By providing top-notch customer service with courteous updates, pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did. Thanks for choosing Sherpa. We look forward to serving you, and anyone you send our way, in the future!

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    PriceStaffRates

    Reviewed May 24, 2022

    Sherpa made my move so easy and stress free! Everything went according to plan and I will definitely recommend them to friends and family! Everyone was also extremely nice and professional! I cannot say enough good things! And the prices were also great!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Loren, we love hearing that we lived up to our expectations of excellence. We know that relocating is stressful. We strive to make shipping your vehicle the easiest part of your move. To do this we provide frequent updates throughout the shipping process, offer transparent pricing backed by our Price Lock Promise, and thoroughly vet carriers to ensure we're working with the best. Thanks for choosing Sherpa Auto Transport!

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    Customer ServiceStaff

    Reviewed May 24, 2022

    Driver was on time and was very friendly and let me know his itinerary the whole trip. Driver called me before pick up and let me know what time he was going to arrive. He also text me when he got to the drop off location.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thank you for the review, Bernard! Sherpa is committed to making the car shipping process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - we will certainly make note of this in their file so other customers can receive equally great service. We look forward to assisting you again in the future!

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed May 24, 2022

    I had a very positive experience with Sherpa. Everything happened as expected. There were no surprises. The driver kept us informed. In our case, he beat us to our home and called when he arrived for his payment by Zelle. Great service.

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    PriceRates

    Reviewed May 24, 2022

    It's our second time using Sherpa to ship my daughter's car to and back from college in New York. They did a great job, kept us well apprised both before and during the shipment, and their pricing was very competitive. I would definitely use them again (and likely will in the Fall!).

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review, Richard! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. We look forward to helping you, and any others you send our way, in the future!

    Verified purchase
    PriceStaffRates

    Reviewed May 24, 2022

    I had a challenging shipping request and the friendly, dedicated staff worked until the last possible moment to find me a carrier. They honored the price lock guarantee, and the actual driver was professional and in constant contact. I would absolutely use them again.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Kelly, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 24, 2022

    The rep from Sherpa was very helpful and responsive. Whenever I had questions, he would answer them right away. My car was the same as before I had it shipped out. So, I was fine with it. Sherpa was very quick and efficient.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 24, 2022

    My experience with Sherpa was really good, and I was really satisfied with the service. They were very responsive and I got all my doubts clarified during the call. They have given me one week's time, but my car was delivered very quickly, which was really great for me and I appreciate that.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier. Thanks for shipping with Sherpa, Netai!

    Verified purchase

    Reviewed May 23, 2022

    People are shocked that I paid so much to ship my old car. The service was good but next time I will do more research. The car was picked up sooner than I expected and was delivered before I flew back from Florida. Luckily I had someone in NY to accept delivery.

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    Customer ServicePriceStaffRates

    Reviewed May 23, 2022

    Sherpa was very responsive with helpful customer service representatives. Sherpa had the best prices and customer service of all the shipping companies I contacted. My car was picked up in the requested 2-day window, and I had appropriate advance notice regarding the car delivery. The car arrived in great condition.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review, Jennifer! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. We look forward to helping you, and any others you send our way, in the future!

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    Sherpa Auto Transport Company Information

    Company Name:
    Sherpa Auto Transport
    Company Type:
    Private
    Year Founded:
    2017
    Address:
    5960 Fairview Road, Ste. 400, PMB 4554
    City:
    Charlotte
    State/Province:
    NC
    Postal Code:
    28210
    Country:
    United States
    Website:
    sherpaautotransport.com