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Sherpa Auto Transport Reviews

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Edited by: Amanda Futrell
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About Sherpa Auto Transport

Sherpa Auto Transport ships vehicles door to door in all 50 states. It also offers a Price Lock Promise, which helps ensure you won’t pay more than your initial quote. You can contact Sherpa Auto Transport online or by phone to get a free quote.

Pros
  • Door-to-door shipping
  • Strictly vetted carriers
  • Price Lock Promise
  • Free car wash upon delivery
  • Clear communication
Cons
  • Terminal-to-terminal transport not offered
  • A few reports of delays

Sherpa Auto Transport Reviews

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    How do I know I can trust these reviews about Sherpa Auto Transport?
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    Page 13 Reviews 2035 - 2235
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 22, 2022

    The whole process was very simple and quick. Both parties were very professional. If we ever need to outsource again, I will definitely be using your services again. I also appreciated the communication given by the delivering party as it was definitely needed in our case. Thank you all for your professionalism.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 22, 2022

    It was a great experience! Everyone was very professional. They followed up with phone calls and performed better than expected. My car arrived at the location very fast and I was very pleased. I recommend this service very highly! Thank you!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

    Verified purchase
    Staff

    Reviewed Sept. 22, 2022

    I wasn't really happy as far as setting up transport with Sherpa. It took till the week before we were leaving from Minneapolis to get a confirmation that they had somebody. But I guess that was just the way things were at that time with COVID still going on. I texted five times just to make sure they've committed to taking the car. They said, "We're still working on it." I got a little more impatient than I needed to because everything turned out fine. We spent a lot of time talking about where the driver could get his big vehicle. We agreed on a big parking lot that was two miles from our house. We met him there and, for no reason other than I needed to, we walked back home, but he would have driven us if we wanted him to.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    We apologize for your initial frustration with your shipment. From the time you book with Sherpa Auto Transport, we start working diligently to find a driver for your transport. We implement numerous strategies to identify, vet, and contract reputable carriers to successfully and safely ship our clients’ vehicles. This also includes utilizing our full Price Lock Promise to contribute additional funds to make your transport the highest bid in the area and further incentivize carriers to pick up your vehicle.

    Verified purchase
    Staff

    Reviewed Sept. 21, 2022

    The booking process was very smooth and the agent I spoke to was very thorough. The vehicle was picked up on time and even arrived earlier than expected, without any damage. Overall, everyone I dealt with are professionals and experts and in their field!

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    Verified purchase
    Refunds & PayoutsStaffBilling

    Reviewed Sept. 21, 2022

    Sherpa did what they promised and faster than expected. They cut their fee by $100 to secure a driver in the first few days...plus they refunded $100 as they promised when I sent the bill of lading from the transport. I'm not sure how they can even make any money... But I will certainly use them again if I am ever in need of transporting a vehicle.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Sept. 21, 2022

    I shipped a minivan that I was gonna sell. We decided last minute to transport it and I was completely satisfied with Sherpa. The rep gave me well-defined timeframes and pricing when I wasn't getting that from other carriers. The price wasn't bad. They said that they would give me a heads up when the delivery crew would be here. The driver called me that day and he was on schedule. It was very interesting to watch him unload it in front of my house. It was quick and painless. But they said after the transport was done and I paid, I would receive a $100 rebate and I have not received that.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 20, 2022

    The customer service phone staff was super. Responded to my questions and concerns in a VERY timely manner. Would recommend them for vehicle transport any time. Rebate was given quickly. It was funny to see the carrier lives in our local area and he was very professional.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

    Verified purchase
    Staff

    Reviewed Sept. 20, 2022

    We shipped my daughter's 2019 Jeep Wrangler from CT to CA and Sherpa did a great job! The transport company they uses was excellent. The drivers were helpful and friendly! Jeep arrived in perfect condition. Will definitely use them again! Thank you! Thank you! Thank you!

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed Sept. 20, 2022

    I had to transport my daughter's car to get college from NY to SC. Sherpa had the best ratings which I now know why. They were fast, efficient and price was comparable. Within 3 days of calling them I had a transport company in route to pick up the car. It was easy and smooth.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    It was our pleasure to guide you through the process, Lisa! Sherpa was founded to make the auto transport process easy. Nothing makes us happier than reading that you found your car shipping experience to be "easy"! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience.

    Verified purchase
    StaffTransparencyFollow-Through

    Reviewed Sept. 20, 2022

    I was going through online to transport my vehicle and found Sherpa transport website. Based on their service I decided to ship my brand new Genesis Gv70 from California to Missouri. And as expected their transport service was pretty smooth and delivered on time as promised. Driver have regular updates and my car came as it was, door to door. I definitely recommend sherpa

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    Verified purchase
    PriceRates

    Reviewed Sept. 20, 2022

    Their prices are very reasonable. The service is good. They are quite responsible. They keep you posted during the service. At the first two days, they didn't find a carrier. They explained the situation to you. The third day, a carrier was there.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

    Verified purchase

    Reviewed Sept. 20, 2022

    Had a great experience shipping my car, pickup was on time, delivery was when they said it would be. Car arrived without a scratch or hint of any dirt. I had never shipped a car before and was very concerned, plus the person receiving the car had not seen it in years. Everything went better than expected.

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    Verified purchase
    Staff

    Reviewed Sept. 20, 2022

    My car was delivered on time and in great condition. Ray did an excellent job! He dropped my car off right in front of my house and he was a pleasure to do business with. I've used Sherpa many times before and will use them in the future. Thank you!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    At Sherpa Auto Transport, we strive to provide every customer with the experience you describe. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!

    Verified purchase
    Customer ServicePriceRates

    Reviewed Sept. 20, 2022

    Everyone I worked with getting my vehicle transported was VERY clear on what I should expect. Emails, phone calls, pricing, and process were all aligned and as a result, made it really simple for me. I was never left wondering "what next". I would absolutely use Sherpa again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 20, 2022

    My experience from pickup to delivery went good. The driver texted me and he let me know when he was gonna be around and how to get there. He called me about 20 minutes before he got here.

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    Verified purchase
    Price

    Reviewed Sept. 19, 2022

    We had no issues at all with our car being shipped cross country. It was picked up in a timely manner and dropped off within the window that was given to us. The thing I liked the most was the fact that Sherpa gave us a firm cost for the shipment... not a quote. Therefore there were no surprises.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Scott, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 19, 2022

    Pickup and drop off was easy and on point both times. Service was great from the start. Communication was constant. I received emails Co firming the booking, the pickup and drop off times. I was also able to text the driver. The entire process was truly easy and stress free. I really felt that my car was in great hands.

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    Verified purchase
    Customer Service

    Reviewed Sept. 19, 2022

    Sherpa found a carrier without issue and the overall process was great. Pick up was delayed by a few days but communication was reasonable. Delivery went smoothly and our vehicles were in good condition without damage. Overall good experience and would use them again.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 19, 2022

    I had a great experience with Sherpa. Their customer service was outstanding. The cost was more expensive. There were definitely cheaper offers to ship the car. But there was no accreditation. The driver called me. When he picked up the car to when he dropped it off, it was a day and a half. He was gonna push through the night and I said, "No, man. Pull over and sleep." He was from Virginia. He was going back home to pick the car up, anyway. It worked out.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

    Verified purchase
    Staff

    Reviewed Sept. 18, 2022

    My Sherpa representative was very knowledgeable and kept in touch with me throughout the process, until driver was confirmed. He answered all my question and was professional. The driver picked up and dropped off our vehicle in a timely manner. He was very responsive when I reached out. They took good care of our vehicle. Will definitely use them again.

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    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Sept. 18, 2022

    Working with Sherpa was very easy. The drivers were nice and very cool. The transport was super quick. They adjusted things for me because I needed to push back the pickup time and the delivery window. When they dropped it off, it was only a few days where we had to wait. The cost was expensive. But based on competitors and what the service was, it was good.

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    Verified purchase
    Customer ServicePriceOnline & App

    Reviewed Sept. 17, 2022

    Everything went smoothly during the setup and then we communicated mostly through email after that. I wish there was something on the website where I could check the progress but everything was great. Also, the final cost was the same as what was quoted.

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    Verified purchase
    Staff

    Reviewed Sept. 17, 2022

    The reps were good. The driver also kept me apprised of where the vehicle was and the approximate time. The vehicle was in great shape when it arrived. I’d recommend Sherpa.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 16, 2022

    My car arrived earlier than the stated window and with absolutely no hiccups. Pickup and drop off was easy and professional. My driver was wonderfully communicative and I would definitely use this service again. Sherpa was also communicative about the process and quick to answer any questions.

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    Verified purchase
    TechPriceStaffFollow-Through

    Reviewed Sept. 16, 2022

    Sherpa and its contract transport driver picked and delivered exactly as promised. On time and no additional costs or damage. As a first-time car shipper, I was a bit skeptical about the industry. In Sherpa's case, I am a very satisfied customer. Would do it again when needed.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 16, 2022

    Everything with Sherpa was effortless. The company was responsive, the delivery was timely, and the vehicle was in perfect condition. I was notified when the vehicle was picked up, I was sent a photograph of it, and I was given the time when the vehicle would be delivered. Then, they delivered it early.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 16, 2022

    I had Sherpa ship a BMW convertible. Their customer service reps are good but the only thing is, recently, they keep you on the line forever. When I was doing it, that didn't happen but then when I tried calling them in the last couple of months, it was hard to get through. Other than that, the delivery was early. They said they were going to arrive on a Thursday, and they came on a Wednesday. The guys that Sherpa got were great. I’m satisfied overall. The car got delivered in one piece, and the guys who took the car were very responsive and responsible.

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    Verified purchase
    Customer ServicePriceStaffBillingRates

    Reviewed Sept. 15, 2022

    I had my car transported from California to New York. To start with they only ask for a deposit of $300 to reserve a driver, which was really helpful, then the rest of the payment is due upon delivery. I found the price reasonable. Contacting the driver and customer service are very responsive, via email, text and phone call. My car arrived on time, did a full inspection and my car arrived in the same condition as it left from California. I will you them in my future move from New York to Florida. I highly recommend if you need an auto transport to use Sherpa Auto Transportation.

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    Verified purchase
    Customer Service

    Reviewed Sept. 15, 2022

    Great experience, will use again in future. The one issue is that they didn’t call the pick up location before arriving, just showed up with no notice of time of arrival. Luckily the guy was at his warehouse to send the car off.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Jonathan, We appreciate you leaving this review about your experience. it can be difficult to nail down exact dates regarding pickup and drop off. We do our best to push our drivers to be as specific as possible regarding timing and appreciate your patience in light of these complexities. Thank you for choosing Sherpa Auto Transport and we look forward to working with you again in the future!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 15, 2022

    The communication was great and they delivered on what they said they were going to. It just went like clockwork. They picked it up, did their inspection, loaded the car, took it away and delivered it before they said they would have it there. My experience was excellent the whole way and I would use them again and would refer them.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 15, 2022

    The transport went great with Sherpa. I haven't transported a car in 25 years and it's very different now. The rep was very patient with me and explained how it works. It made me feel very confident with the service. The communication, which is very important about timing and who would be showing up where and when was very prompt. The people were very nice. It cost a little more than what other services quoted. But for the peace of mind and for the people I dealt with, it was worth it. The person who delivered it stayed in such good contact with my daughter and was so polite and kind to her, I will definitely continue to use them when the needs arise.

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    Verified purchase
    Staff

    Reviewed Sept. 14, 2022

    They were awesome and I got my GTR before expected and received it exactly the way I saw it. Received GTR from Texas to New Jersey! Amazing service! Highly recommend! My carrier was in contact with me the whole time.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

    Verified purchase
    Customer ServiceStaffTimeliness

    Reviewed Sept. 14, 2022

    Great transportation. No problems. Did not receive a call 12 to 24 hours from the driver my. I got the call the same day the car was picked up. My son in Calif did not receive a call until the day it was delivered. I would recommend your service to a friend. Everyone was very helpful especially Josh who started the whole experience. Thanks to everyone.

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    Verified purchase
    PriceStaffRatesHonesty & Transparency

    Reviewed Sept. 14, 2022

    My experience with Sherpa was so simple and very seamless. The driver was very professional and the cost was exactly what they quoted me. There were no hidden fees and it was a fair price too. If I ever had to move anything again, I would use them without hesitation. Also, I'd tell others to not even bother with anybody else and just go straight to them.

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    Verified purchase
    PricePunctuality & SpeedStaffRatesTransparencyCommunicationTimeliness

    Reviewed Sept. 14, 2022

    I liked Sherpa's price, and they were good, thorough, friendly, and quick. I told them I needed somebody to pick up the car that day. Within about two hours, I had a pickup driver. He picked it up, and then dropped it off the next day. The driver kept me updated for the most part.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Sept. 13, 2022

    I called Sherpa to help me to transport my daughter's car from Houston to LA. I have never done this before and I was a little worried but I saw Sherpa had good rating and picked this company. The price was good without hidden costs and the process was easy. They were professional and they did a great job. They transported the car faster than I was expected. I would recommend this company.

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    Verified purchase
    Customer ServiceTransparencyCommunication

    Reviewed Sept. 13, 2022

    Everything went smoothly with the transport of my car from MA. to FL. It was delivered on time with phone calls & texts to keep me updated and Sherpa kept me updated the transport company, Belaz, Inc. also was very good and kept me updated through phone calls and delivered my car in perfect shape. It was a good experience for me.

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    Verified purchase
    StaffFollow-Through

    Reviewed Sept. 13, 2022

    The driver was responsive & pleasant. The car was delivered without issue as promised to New Orleans in a timely manner. We are very happy with the service. We would highly recommend Sherpa as a auto transport service. Thank you!

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    Verified purchase
    Staff

    Reviewed Sept. 13, 2022

    I've moved a few cars a couple of times and Sherpa has been the best. They did everything they said they were going to do. The driver was great. The company was great. I didn't have a bad experience with them. They would definitely move more cars in the future for me.

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    Verified purchase
    Greg increased rating by 1 star.
    Customer ServiceSales & MarketingStaffBillingRatesTransparencyFollow-Through
    After a positive interaction with Sherpa Auto Transport, Greg increased their star rating.

    Reviewed Sept. 12, 2022

    Updated on 10/02/2022: I wanted to update my review of Sherpa Auto Transport to reflect my high satisfaction. I previously had given them 4 out of 5 stars. My vehicle arrived on time with professional delivery and communication with Sherpa. It arrived with a scratch on the leather steering wheel that I was unsure if the scratch happened at the dealership or from the transport driver. Sherpa was proactive and was very concerned with my satisfaction and wanted to help with the steering wheel repair, even though it was not their fault. This level of customer service is rare in the auto transport business and I have to increase my rating of Sherpa to 5 out of 5 stars. They delivered everything they promised and more. I have recommended them to others and also on social media sites. If I was to ship another car, I couldn't even think about recommending anyone else!!

    Original Review: Overall Sherpa did a very good job. Everything was as advertised. Driver was efficient and on time and was able to track driver’s progress thru GPS link on bill of lading. Only major complaint is I discovered scratches on the leather steering wheel. Since was new car bought from dealership out East I cannot confirm if damage came from driver or dealership as that is something you usually do not think to check before signing bill of lading upon delivery. In any case it will need to be repaired.

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    Verified purchase
    PriceStaffTransparency

    Reviewed Sept. 12, 2022

    I used Sherpa to ship my car from the Los Angeles, CA area to the Nashville, TN area. The quote process was super easy, I got confirmation of when my shipment was assigned, who the company was with their contact info, and regular updates along the way. They made it very easy to ship my car and gave me a lot of peace of mind that it was being handled well. The pickup driver took his time taking photos of the car and noting any existing issues, and the drop off driver did the same. The drop off driver also texted me with regular updates as he made his way to the drop off destination. My car arrived on time and in good condition. I would definitely recommend Sherpa!

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    Verified purchase
    Customer ServiceStaffFollow-Through

    Reviewed Sept. 12, 2022

    Outstanding service by you folks! Thank you to Favio (driver) who came on time and delivered the car across the country on time as promised. Favio replied to family texts from time to time during the travel and delivered the car to our daughter near her apartment as promised.

    Many thanks,

    Mukund

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    Verified purchase
    Customer ServiceStaffTransparencyCommunication

    Reviewed Sept. 12, 2022

    Sherpa's reps gave me all the info I could ever need. They were super clear and told me how the process would work. Then as it got closer, they responded to my emails and made sure I felt comfortable throughout the whole thing. The driver's communication was good. We were able to text, call, and talk. They kept me updated if there were any hiccups, but they were on time because we changed the time for delivery. They stayed in contact and it was good.

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    Verified purchase

    Reviewed Sept. 11, 2022

    Absolutely perfect transport from start to finish. Amo did a great job even driving my sister in law back home after pickup since the truck couldn’t navigate the small town roads. On time delivery. Couldn’t be more pleased, thank you.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 11, 2022

    This service is excellent. They responded fast and walked me through the process. When I called they answered and told me exactly when my car was being picked up and delivered. They also sent text. The car was picked up within a day and delivered within two days. I highly recommend them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 11, 2022

    Excellent service with Crown Auto transport out of Buckeye Arizona! Driver Jonathan deserves Kudos, very professional, excellent communication and delivered right on time! Thank you Johnathan, Crown and Sherpa! My husband and I were very pleased with the quality of service and professionalism! I would highly recommend Crown and Sherpa!

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    Verified purchase
    Staff

    Reviewed Sept. 11, 2022

    Everything went very well. The driver of the transport truck was very hospitable, friendly, informative, etc. All went well here at Rigby. We communicated with our son in Cummings, GA and he gave us the same feelings about the driver and whole transportation event. WE THANK YOU ALL FROM THE BOTTOM OF OUR HEARTS. THANK YOU AGAIN & AGAIN & ----

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    Verified purchase
    Staff

    Reviewed Sept. 11, 2022

    Our transport went smooth and great. The driver made my experience so much better because he knew what he was doing and he got there so much earlier than I thought. He was very patient and determined to get my car on there safely and he did. He was very professional.

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    Staff

    Reviewed Sept. 10, 2022

    Excellent service… We had a deadline to get my son’s car home from where he was serving in the Navy. Sherpa Auto Transport went above and beyond to make sure that happened. We are so thankful for their service.

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    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Sept. 10, 2022

    We would definitely recommend Sherpa to friends. The company was very informative about the process. Once we arrived closer to the date, they (and contractor) were very good with communication. The vehicle was delivered on time. We liked the Locked in Price Guarantee. At the time we booked, the price of gasoline climbed everyday; we were worried gas would reach $7.00 a gallon if we waited. We also used the opportunity to get a car wash upon receiving the vehicle and were reimbursed promptly for it.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 10, 2022

    I’m very happy with my experience with Sherpa Auto Transport. My parents had used Sherpa to transport a car before, so they recommended Sherpa to me when my family and I had to move from MA to CA. I’m so glad we shipped the car and flew instead of driving cross country. Sherpa was on time and professional with the pick up and was a few days early with the car drop off, which was perfect. Very grateful for Sherpa’s professionalism, punctuality, communication, and excellent service.

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    Verified purchase
    Staff

    Reviewed Sept. 10, 2022

    The staff at Sherpa Auto Transport is patient, trustworthy, and proactive in communicating and arranging car shipment for me. Specifically, Synade and Oscar at Sherpa provided excellent service for my car shipment, by patiently listening to my request and offering a variety of options. I really appreciate their strong work.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 10, 2022

    Everything was great with my experience with the drivers. They had great communication. Every time I called, they answered my questions. They were even earlier than what I expected them to be.

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    Verified purchase
    Staff

    Reviewed Sept. 9, 2022

    Very professional and will get your car in the timeframe that you expect it to be to you. Nice doing business with you. If you're looking for someone to ship your car they are definitely the people. Thanks again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 9, 2022

    From my initial phone call to Sherpa to the follow up communication after my car's arrival in TX, this experience exceeded my expectations. Communication was timely & continuous throughout. The customer service rep was courteous, professional, confident, and truthful. The driver was fantastic. He was all of the above and then some. His manner and skills are spectacular. Thank you to everyone involved!!!

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    Verified purchase
    Customer ServiceStaffFollow-Through

    Reviewed Sept. 9, 2022

    I was impressed with the follow through and with the information provided that made the transport process go smoothly. Sherpa kept me in contact with the truck driver and sent several email with information pertinent to my shipment. All details of the transport went smoothly and the outcome was just as expected.

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Sept. 9, 2022

    I shipped my car from GA to MN on 8/31/22 and chose Sherpa due to the positive reviews I read online. My experience was superb. They held true to their word as far as timing and price. I was booked with a driver that lives in MN and he was professional, courteous, and punctual. He contacted me and actually picked up my car 1 day early. My car arrived safely and in the same condition that I sent it. If I ever have to do a long distance move again, I will definitely choose Sherpa.

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    Verified purchase
    Staff

    Reviewed Sept. 9, 2022

    Experience was great from beginning to the end. Driver did a great job of taking care of my car and getting it to me even earlier than I expected. Very pleased! I would book again with Sherpa. Proline Express as the carrier is highly recommended.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 9, 2022

    My headline says it all. From the first call to the final vehicle delivery, these guys were on top of it. The driver was very polite and professional and even offered to drive me home before loading my truck onto the transport. I have transported 8 vehicles coast to coast over the years and never had such great experience. Thank you Sherpa.

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    Verified purchase
    Customer Service

    Reviewed Sept. 9, 2022

    Everything went great when I set everything up with Sherpa. Their communication throughout the transport was good.

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    PriceStaffTransparency

    Reviewed Sept. 9, 2022

    They were very professional. I worked mainly with Briona. She was good. She always gave me updates as far as when they were coming to get my car. She was very helpful with the quote 'cause shipping a car from Virginia to Florida cost a lot of money. She got me the best quote she could. I appreciate that. The driver would also text me when he was on his way to give me heads-up when he was getting close. Or if there was any type of delay, he would also let me know about that too.

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    PriceStaff

    Reviewed Sept. 8, 2022

    Was impressed from the beginning quote, to the keeping me abreast of the shipment, to the drop off driver that was awesome! Driver was able to change drop off location because we were out of town during the drop dates. Will use again if needed!

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    PriceStaffTransparency

    Reviewed Sept. 8, 2022

    Just an overall outstanding experience. Getting a quote initially was super easy, updates were provided throughout the experience, and the driver who picked up our car was very professional. We didn’t have any issues at all! Also found the cost very reasonable!

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    Customer ServiceStaff

    Reviewed Sept. 8, 2022

    I can't remember the last time I had such a pleasant and professional experience. I was told when it would be picked up and it was done in a very professional manner. I was then called the night before the delivery and he was here to the minute. The man that made the delivery was the best. Very professional and did a wonderful job. I am sorry I did not get his full name and address to send him a thank you. The world would be a better place if it was filled with more men like Avery. I would highly recommend him.

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    Transparency

    Reviewed Sept. 8, 2022

    The entire process was very pleasant. Very easy to signup, the pickup and delivery of the car was very stream-lined. I was given regular updates of when the car will be picked up and delivered. Will highly recommend this company.

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    Customer ServiceStaff

    Reviewed Sept. 8, 2022

    I was a little nervous at the beginning but everything went great. The driver showed up and he was polite. He called me when he was on his way. The only thing was they weren't supposed to pick it up till the following day. But I was ready and it wasn't a big deal. They delivered it when they said they would and there was no damage.

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    Verified purchase

    Reviewed Sept. 8, 2022

    I had a good experience with Sherpa. They took the time to talk to me. They picked up the car. They showed up on time and dropped it off on time.

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    PricePunctuality & Speed

    Reviewed Sept. 7, 2022

    I am very happy and everything went smooth. My car did arrive extremely early even before I got to Georgia. Like 3 days of transit time! Luckily a family member could pay them and get my car. I highly recommend the cost and service overall. Thanks, Sherpa.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

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    Customer ServiceStaff

    Reviewed Sept. 7, 2022

    Our vehicle was coming from across the country and arrived on time and in perfect condition. Communication with the company and driver was clear and easy. We would definitely recommend them for all your vehicle transport needs.

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    Customer ServicePriceStaffRates

    Reviewed Sept. 7, 2022

    The process was easy and the estimate was the actual price for transports. Communication, Price and Delivery were all as described and what I expected. My Vehicle was transported under the duration projected and arrived in perfect condition. All contact throughout the process was complexly professional and I would highly recommend this service to anyone looking to ship a vehicle coast to coast.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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    Punctuality & SpeedStaffFollow-Through

    Reviewed Sept. 7, 2022

    Very smooth transaction…. Very thorough…. Good driver…. Right on schedule as promised. I definitely would use them again. This was the first time I’ve ever done this before and was very nervous at Sherpa. Made me feel relaxed and comfortable and guided me through the entire experience.

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    Punctuality & SpeedStaff

    Reviewed Sept. 7, 2022

    The driver that picked up my car was very polite and helpful. My car was loaded quickly and carefully. There were no new blemishes when my car arrived. It was delivered within two days and my son-in-law parked it and sent a picture.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

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    Sales & MarketingStaffRates

    Reviewed Sept. 7, 2022

    Our family recently made a cross country move (CO to FL) and we were very apprehensive about having our vehicle shipped after (almost) falling victim to a scam company. After that happened we did some very extensive research, read reviews, looked in forums, requested multiple estimates, etc. We finally settled on Sherpa because of their great reviews and them being rated #1 in Customer Satisfaction on move.org. We worked with Scott, he was informative and responsive to all of our questions and definitely made us feel a lot better about the whole process. Pick up was a breeze, the driver was very friendly and made us feel confident that our vehicle would make it to FL safely. Drop off was also very easy! Overall, no complaints at all. Very, very happy with Sherpa and will use them again if the need ever arises.

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    Customer ServiceCoveragePriceRates

    Reviewed Sept. 7, 2022

    The quote was reasonable. The only problem I had was they quoted me two different prices. I wanted a covered transport and they provided a quote for the open one. I called back and the covered one was $300 more. It was a little deceiving. But they got it down to 200 and then they offered me $100 credit so it ended up only costing 100 more. Also, the communication was a little poor throughout the process, but it all worked out and the delivery went perfect.

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    Customer ServiceTechStaff

    Reviewed Sept. 7, 2022

    Sherpa is the cheapest auto shipping provider I found online. The delivery of my vehicle went easy. Try this transport company. The move was out of my hands on almost the whole thing. It was short, sweet and to the point. The only times I spoke with them was when they picked up the vehicle and then the driver called right before delivery to ask where to drop it off at and if there's any place close.

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    Customer ServicePriceStaff

    Reviewed Sept. 6, 2022

    There were no hidden costs as informed by a great customer service representative and pick and delivery dates were pretty much close to perfect. The driver/company provided by Sherpa was excellent. I was not too confident at first since this was my first time setting up auto transport. They will be my go to if I ever need to do this again. Thanks!

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    Sales & MarketingStaffRatesTransparency

    Reviewed Sept. 6, 2022

    The rate was reasonable and our experience in getting it set up was smooth. Never felt pressured to book. It took up until the transport window for a driver to be assigned however Sherpa was very good at communicating updates as to the pick up / transport of our vehicle. Car arrived sooner than expected. Great experience overall!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Robin, thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 6, 2022

    Everybody was very knowledgeable and any questions I had were answered. The transport went very quickly and smoothly. I live in a gated community and the driver couldn't get through to the front gate. He sent me pictures of where he was, which was at the back gate, and I went out and met him. He took the car out of the trailer and followed me around to the front gate. Then, I drove him back to his truck. He was very nice and polite. He didn't speak much English, but he had a translation thing on his phone. It was good.

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    Customer ServicePriceStaffTimeliness

    Reviewed Sept. 6, 2022

    The quote was higher than I expected but it was fine. Communication with the driver was excellent. I met the transport company about 30 minutes from my house and they picked it up on a Thursday around noon. They had it delivered to New Orleans by 11:00pm that same day.

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    Punctuality & SpeedStaffTransparencyCommunication

    Reviewed Sept. 5, 2022

    Everyone I dealt with was very courteous and professional. They kept me updated with the status of my transportation and had it scheduled within the appropriate time. Had a great experience, this is the first time I ha e used a service like this and will use Sherpa again!

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    PriceStaffRates

    Reviewed Sept. 5, 2022

    Sherpa did an excellent job in arranging for shipment of my Dodge Durango. From start (planning, understanding & guarantee) to finish (delivery) they were professional, responsive & precise. Their price guarantee eliminated the hassle of truckers price competitiveness on me. There were no missteps & all went according to plan they laid out. Trucking transport they hired was excellent, also professional, courteous & reliable. I would recommend Sherpa to any friend who was looking to move or ship their vehicle.

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    Customer ServicePriceRefunds & PayoutsRates

    Reviewed Sept. 4, 2022

    Best car shipping company ever, followed up every day until car was delivered. This was a collector car 1985 Nissan 300ZX Turbo delivered door to door Pennsylvania to Florida without a scratch. Picked it up on time, delivered it on time, no hidden charges, what they quoted was what I paid. Their almost five stars rating is earned and well deserved and they reimburse for customers for a car wash up to $20.00..

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    Customer ServicePrice

    Reviewed Sept. 4, 2022

    Second time I have used Sherpa and very satisfied. Great service at a reasonable cost. Transport was booked, car picked up and transported 1000 miles, and delivered all within a week. Most important was the constant communication with all parties involved. Would definitely recommend.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    At Sherpa Auto Transport, we strive to provide every customer with the experience you describe. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!

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    Staff

    Reviewed Sept. 4, 2022

    Dropped my BMW in Buffalo NY on Friday; Got in S. Florida on Saturday evening. They keep you posted every step of the way. Super-friendly every step of the way. Car arrived in perfect condition. These folks are winners. The BEST!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 4, 2022

    Sherpa gave me a lot of information. Every time I called, somebody answered. Whoever was at the other end of that telephone made everything easy for me. I tried some other companies and was told, “Here sign up, and don’t worry about anything,” which brushed me off. But with Sherpa, the reps were courteous and very helpful. They were very quick. When they said they were gonna be there, they were there. We got here before they did by a day. We changed the pick-up spot from one city to another, and everything worked out. I had good experience with them and with their subcontractor. I would hire them again. This was not an easy move and they were one of the smoother things that facilitated the move.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    It was our pleasure to guide you through the process, Nancy! Sherpa was founded to make the auto transport process easy. Nothing makes us happier than reading that you found your car shipping experience to be "easy"! By providing top-notch customer service, transparent pricing backed by our Price Lock Promise, and a thorough vetting process, we ensure that our customers have a smooth and stress-free experience.

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    PriceStaffBillingRates

    Reviewed Sept. 4, 2022

    Lee guided me through the process from pickup to delivery so I would know what to expect.. The car was shipped from the west coast and arrived in 5 days with no issues. Really liked the price guarantee and payment upon receipt inspection.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 4, 2022

    Excellent customer service… I needed my car to be transported within 4 days… I called on a Monday at 8 am by 10:30 am a shipping company along with a driver was scheduled to pick up my car on Tuesday… The truck driver was true to his word of his estimated delivery all while Sherpa reminded me they were there for me and made sure everything went smoothly… I highly recommend Sherpa to anyone that need to have their car shipped!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    At Sherpa Auto Transport, we strive to provide every customer with the experience you describe. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!

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    Customer ServiceStaff

    Reviewed Sept. 4, 2022

    Sherpa picked up our stuff and delivered on time when they said they were. They called ahead of time and were very courteous. I would recommend them if someone was moving.

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    Customer ServiceStaff

    Reviewed Sept. 3, 2022

    Our son needed to transport his car across the country. We had an excellent experience. Good communication from Sherpa and the driver. Delivery was made on time with the car in great shape! If we need to transport another car, we wouldn't hesitate to use Sherpa again!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Robin, thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.

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    Staff

    Reviewed Sept. 3, 2022

    My driver was excellent and was very communicative throughout the process. I would recommend this to a friend for sure. And most likely will use again when so transport again down the road. Thank you for a great experience and will recommend to friends here and back in Boston like family as well.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 3, 2022

    The experience was very good with the great communication provided by the staff. Being able to track my car made it less stressful. They also accommodated my late change of delivery address. My car was in excellent condition and no added mileage.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

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    Customer ServicePriceStaffRates

    Reviewed Sept. 3, 2022

    The rep handled himself professionally, gave me a quote, and set expectations appropriately. The quote was completely in line with the final pricing. It was competitive with others that I'd seen. I got a call the day before they picked up the car telling me they were going to pick it up. Then I talked to the driver when he picked up the car and loaded it up. I was not at the new location where it was dropped off. The former owner of the house was here. But all aspects of it seemed to go smoothly.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Sept. 3, 2022

    Sherpa's customer service on the phone was more straightforward and it didn't seem like they have the hidden fees like some of the others. The driver kept me apprised of what was going on.

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    PriceRates

    Reviewed Sept. 3, 2022

    Sherpa had not the cheapest price, but the most reasonable one. And they were easy to work with. I chose them because they were out in Charlotte, and I was moving to North Carolina. I would work with somebody that's in the state. The guy got here when he said he would, parked my car in front of my office, and everything was done.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thank you for the review, Fernanda! We pride ourselves on working hard for our customers by providing them with fair pricing, courteous communication, and a trusted network of carriers. We get our pricing based on using real-time market data to get you the most accurate pricing to make sure we get a driver for you to pick up for a vehicle backed by our Price Lock Promise.

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    Price

    Reviewed Sept. 2, 2022

    After talking with multitudes of car shipping companies, I was glad to work with Sherpa auto transport for shipping my car. They gave a very reasonable and competitive quote and the shipping was smooth and without any delays or hassles. They even gave me a rebate for my first car wash. Highly recommend them!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    It means a lot that you chose to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We love hearing that you felt this way while we worked together to move your vehicle.

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    Customer ServiceTechStaff

    Reviewed Sept. 2, 2022

    Professionalism, expertise and efficiency made this vehicle shipment so simple for me. Communication at all stages was superb. Sherpa contracted TransAmerican Transport Inc. for the actual transport and they did a super job as well! Will definitely use both companies again if the need arises.

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    Punctuality & SpeedStaff

    Reviewed Sept. 2, 2022

    They were able to pick up my car within 2 days. I asked for a weekend pick up. They said that it was going to be hard but they made it happen. The driver got the car here safe and before delivery time. He handled the car with care and was very responsible. I have dealt what companies in the past and pick up was late and drop off so I'll give this company five stars

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    Verified purchase

    Reviewed Sept. 2, 2022

    Sherpa Auto Transport experience was flawless. They picked up my car the days they said they will and even delivered my car 1 week before it was supposed to be delivered. Will use them again in future if needed. Thank you.

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    CoveragePriceStaffRates

    Reviewed Sept. 2, 2022

    I was shipping a classic car from California to Tennessee and need a covered carrier for a non running car. My dates were specific and they reached out to me with a driver, but t when I came down with COVID and needed to reschedule the pick up, it was handled without issue or price increase. My car was delivered on time and everything was handled professionally and MUCH BETTER than the big broker in Chicago.

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    PriceStaffRates

    Reviewed Sept. 2, 2022

    The price was as quoted and the shipment experience was flawless. Although the driver chosen spoke little English, it didn’t affect the shipment. The ability to track status was very helpful regarding timing of the delivery. The car came with no marks and very clean as it was an enclosed shipment.

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    Staff

    Reviewed Sept. 2, 2022

    This company has earned my confidence, they are most reliable. If there's anything bigger than 5star they deserve it. In fact they have integrity and very professional. My daughter recommended them to me and am not disappointed. The whole process went as they told me it would so am glad, and my car was delivered to me in most convenient time.

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    PriceStaff

    Reviewed Sept. 2, 2022

    They were very helpful during the setup of the transport and they gave a lot of informative information. Also, the quote was pretty reasonable and accurate.

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    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 2, 2022

    Sherpa's quote was a little expensive than other transportation companies. I got a call for a few days ago. So, it was great to know that they are coming earlier.

    For the delivery, they came directly to me. They were quick. And they allowed me to plan ahead.

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    StaffFollow-Through

    Reviewed Sept. 1, 2022

    The driver was on time and answered all my questions. My car was delivered as promised. There were no complications with my order. The car arrived unmarked and met my friend at the appropriate contact point and she was given the keys.

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    Staff

    Reviewed Sept. 1, 2022

    Great service from the point of inquiry to vehicle pickup to vehicle delivery. Very professional at every point in the process. Friendly, informative, and accurate information from everyone involved. Would highly recommend Sherpa Transport! Sherpa made sure I was totally comfortable with the process and I was not disappointed. Great service!

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    Staff

    Reviewed Sept. 1, 2022

    They were very polite and accommodating because I didn't have an exact date. I was trying to figure out when the truck would be released to me and be able to get it to them. So they stayed flexible with me as I had to bounce days. They worked with me. I communicated with the driver when he was picking the truck up. Then we were able to track the truck. They have trackers on them, so we knew where it was the whole time.

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    Verified purchase

    Reviewed Sept. 1, 2022

    I was moving and I read that Sherpa was good. The transport was probably 2,200 miles and took four days tops. Upon arrival, the vehicle was a little bit dirty, but that was to be expected.

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    Customer Service

    Reviewed Sept. 1, 2022

    They did a nice job. I got a call and then I put the guy I sold it to in touch with them and they arranged the time and the pickup. Everything seemed to go fine. I went over with the car and delivered it to a parking lot. They were gonna do it house-to-house but we live in a golfing community. There are cars parked along the side of the road, and people in golf carts running around. And I thought, “You don’t want to bring a transport in here and have to try to navigate." There’s a big parking lot right at the entrance to our place and I took the car over there. They picked up the ’89 Mustang Convertible on a Wednesday and it was delivered on a Friday. I got a picture of the car from the guy that bought it and he said it was fine. There was a little hook-up with the time but it all worked out. It's no big deal.

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    Customer ServiceStaff

    Reviewed Aug. 31, 2022

    I felt so confident when I met Emmanuel. After meeting him there was no doubt about his ability to transport my car safely. He wrote down every scratch or dent on my vehicle. I appreciated his professional attitude. Thank you.

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    PricePunctuality & Speed

    Reviewed Aug. 31, 2022

    It was our first time shipping a car across the country. We did some research and chose Sherpa based on their great feedback. We definitely made a great decision, we will use them again without hesitation. Our car was delivered ahead of schedule and the fee was exactly what was quoted. I’m looking forward to give my daughter the car she inherited.

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    Customer ServiceTechPriceRefunds & PayoutsStaffRates

    Reviewed Aug. 31, 2022

    I had a great experience with Sherpa Auto Transport. They were able to secure my vehicle’s transport within three days of me contacting them, and my vehicle was delivered within 24 hours of its pickup. It was delivered impeccably in the same condition that it was picked up in. More importantly, they were able to give me a contract within 20 minutes of speaking with them, unlike a bunch of other auto transporters who I'd spoken to three days before that and not a single one could give me a detailed quote or send me any finalized paperwork to iron out the details.

    If I ever have to have another vehicle transported again, Sherpa will be the first transporter I call. They were very attentive to helping me out. I called them, just hoping that I would have somebody at least call me back. So, I was pleasantly surprised when I was not rerouted to a voice mailbox and hope that someone would call me back, but I got a human being. They were able to give me a quote right away. More importantly, they explained to me that if, for whatever reason, they were able to secure transport but it cost more, it wouldn't be coming out of my pocket. Once they quoted me and set me a set price, that was the price and nothing would change it, even if it had to come out of their end of the money. And ironically enough, I found out afterwards that they ended up paying $50 out of the fee that I paid them to sweeten the deal for my driver to go out of the way. So I appreciated that.

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    PriceStaff

    Reviewed Aug. 31, 2022

    Everything went well. It would have been nice had it been cheaper. But I do understand the fact that they were shipping the car across country.

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    TechPriceStaffBillingRates

    Reviewed Aug. 31, 2022

    The whole pricing and quoting experience was low friction. The reps were informative and courteous. They listened to what the situation was. The driver was highly communicative via text. They offered Zelle, which I loved but Zelle wouldn't let me take $900 out of my bank account. Sherpa encouraging their providers to do Venmo, or PayPal, or even Square would be incredible 'cause that way, it allows me to do a transaction on my credit card, which is protected. I had to burn extra calories at first going to a bank. I'm new to the area and I'm not using my local credit union, so I had to find a credit union that would issue a bank check. That was a lot harder at first.

    Other than that, they were great. They were patient while I had to suddenly go to an ATM and withdraw $900 out of an ATM. That's the only part that was clunky. For all the calories and stress I exerted dealing with how to get the money to them, I would have paid a service fee.

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    Staff

    Reviewed Aug. 30, 2022

    We will definitely use Sherpa again. Our car was picked up and delivered within the prearranged timeframe. Everyone was polite and helpful. We were given ample notification prior to pick and delivery! Sherpa kept us informed the whole way through the process!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Tars, thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.

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    Customer ServicePriceRates

    Reviewed Aug. 30, 2022

    The whole process was better than expected. Easy communication and timely delivery, I had nothing to worry about. The price guarantee is nice, knowing there will be no ** upon delivery is comforting. All in all no complaints from start to finish with Sherpa.

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    Customer ServicePunctuality & SpeedStaffBillingTimeliness

    Reviewed Aug. 30, 2022

    The Sherpa representative was very friendly and helpful, answered all my questions and followed up with emails. I wasn't able to get ahold of somebody at one point and they emailed me back within minutes. But the driver was horrible. The Sherpa people told me that they would give me 12 to 24 hours' notice before the vehicle would be picked up but the driver called me with 30 minutes. We were not at home, so we had to race home to get the vehicle dropped off. Then, they couldn't pull on the street, so they called me and told me that the driver was waiting a couple of streets over. So, we had to get that done. They never followed up with me on anything.

    I called at one point while we were driving on the road. We were trying to figure out payments because we weren't going to be in the state if they got there early and we would have a friend do it. They told me they would be there Monday, which worked out, because our friend didn't have to worry about the payment. Then on Monday night at 7 o'clock, they called and said they were not going to be there. They called me Tuesday and said they would call me with a couple hours notice so that we can meet the driver on Tuesday morning. And they called and said the driver was going to be there in 30 minutes. Then, they said the driver was at the corner waiting for me. So, we had to get up, race over there, and get the car. There was nothing wrong with the car, but the driver and the carrier sucked. I would recommend them to zero people ever. There was nothing wrong with Sherpa, it was just the carrier was an issue.

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    Reviewed Aug. 30, 2022

    The pickup was in Winnetka, Illinois and the delivery was in San Diego, California. Everything went well. As far as the timing that was promised to deliver, all was correct.

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    Staff

    Reviewed Aug. 30, 2022

    The driver showed up and did a walkaround the way you do with if you would rent a car. Then, he got the car and drove to where the truck was because he couldn't bring it on my street. He picked the car up on the 29th and I got it on the 3rd. My car came and it's running like it's supposed to. I didn't see anything tampered with. Sherpa worked for me. People should try it.

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    Follow-Through

    Reviewed Aug. 29, 2022

    Need to explain better to customers that the pickup window is an estimate IF they can find a carrier. Everything went OK on shipping my 2 vehicles, but the pickup seemed to be pretty fluid. Now we will see if the promised rebate ($100/vehicle) is sent as promised.

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    Staff

    Reviewed Aug. 29, 2022

    Helped with every step ensuring a safe and easy shipment. I was unsure of how to ship a car but Sherpa Auto Transport helped so much. I would definitely use again and recommend to a friend. Highly satisfied. Sherpa is the way to go.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Dakota, thank you for taking the time to share your Sherpa experience! When we founded Sherpa Auto Transport, we did so with the intention to make the vehicle shipping process easy and stress-free. It's wonderful to know that we lived up to that standard when we worked together.

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    Staff

    Reviewed Aug. 29, 2022

    Both Sherpa and the driver from Eddie’s Auto Transport were great to work with. They explained every step of the process and the delivery went exactly as described. The car arrived on time and in great shape. I also love the clean car rebate. I would highly recommend!

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    TechStaff

    Reviewed Aug. 29, 2022

    I contracted with Sherpa Auto Transport to pick up and deliver a vehicle for me. My experience was very smooth from the pick up to delivery. My vehicle went completely across the country and everyone involved was very helpful and accurate. I also applied for the student rebate and received it immediately after they received my documents. Thank you, Sherpa for making a stressful move very seamless.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2022

    My experience with Sherpa was excellent from the beginning. The first time I called Sherpa I received the information I needed to believe that my new car was going to get to its destination with no issues at all. And it happened! Thank you Sherpa workers!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

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    PriceStaff

    Reviewed Aug. 29, 2022

    The quote provided by Sherpa was good. The rep explained everything in detail. The driver came to pick up the vehicle and went over a thing or two. We took pictures of it and he loaded it and signed up.

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    Customer ServicePriceStaff

    Reviewed Aug. 29, 2022

    They got all the info they needed, and then my truck was picked up on Thursday and it was delivered to me on Sunday. There were no additional charges or damage. So they did a good job. The quote was the same as the final cost. The driver called me like he was supposed to.

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    Punctuality & SpeedStaff

    Reviewed Aug. 29, 2022

    The rep from Sherpa was thorough and fast with getting the answers and the driver was excellent. He was fast, informative and polite. They brought the vehicle right to my door way earlier than when it was expected. It was the perfect time.

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    Customer ServicePriceStaff

    Reviewed Aug. 28, 2022

    The rep, Andrew, was informative, kind and responsive. The shipping process was easy and timely. The cost was reasonable. The only suggestion for improvement is Sherpa says they will pick up your car and deliver your car to your specified location. Both of my locations had to be modified to accompany your trailer. Understandable but you need to market accurately.

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    Staff

    Reviewed Aug. 28, 2022

    I thought your service was excellent. The man who delivered the Jeep, were most friendly and did a fine job. I highly recommend Sherpa and the delivery service that you hired, and I would recommend you to anyone else who needs your services. Thank you, Greg

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    Customer ServiceBillingTransparency

    Reviewed Aug. 28, 2022

    Updated on 06/04/2023: This was the second time we used Sherpa. It was to ship our daughter's car from PA back to GA. Car was picked up and delivered at times specified without incident. No damage to car occurred. We will be using Sherpa again in the fall to send it back to PA for her next school year.

    Original Review: I called my guys who sell and then have to transport these high-line pre-owned cars to their new owners. They said their transporter could get my daughter’s car from Atlanta, GA to Allentown, PA for $1200. Sherpa got it done for $775 ($825 with credit card). Additionally car was transported in less than 24 hours post pick up. Car had no damage as well. Thoroughly pleased.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

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    Reviewed Aug. 28, 2022

    The car was delivered, and everything was satisfactory.

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    Sales & Marketing

    Reviewed Aug. 28, 2022

    Sherpa is great. From dispatch to sales, the whole experience was more than expected.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2022

    I called Sherpa and the guy on the other end of the line was great. He was very courteous and explained everything very clearly. It made it very simple, and he seemed very trustworthy. The pickup and delivery went smoothly as can be. Pavel was great to deal with. He was the driver. He completely put us at ease. So, it was a great experience.

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    Staff

    Reviewed Aug. 27, 2022

    From the very beginning they were so professional and courteous. They explained the entire process and were very expedient with pick up and delivery. I’m so glad I chose this company. I highly recommend them. They really mean what they say.

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    PriceStaff

    Reviewed Aug. 27, 2022

    The person who picked up and the person who dropped off my car were both very nice and helpful. The car came on time and there were no issues. While this service is very expensive, it was worth it to avoid of headache of driving it myself.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

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    Customer ServiceStaff

    Reviewed Aug. 27, 2022

    My experience was really professional and I recommend Sherpa. The only problem I had was during the pickup. The driver called me that he was gonna be in the area around 10 o'clock at night. We brought the car at around 9:30 PM and we called to make sure he was still gonna come at 10:00 PM but he told me he couldn't make it until midnight. I just set it up again in the morning.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 27, 2022

    I had Sherpa transport my vehicle from Illinois to Washington. Their customer service was good and the quote was fair. The only thing is when I got my car back from Washington to Illinois, I was promised to have $100 for a rebate. I haven't got that. Other than that, the drivers were really great. They did as I requested. They parked the car in the airport parking so when I arrive in Illinois, I can directly find my car and drive it away. It's very quick.

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    Verified purchase

    Reviewed Aug. 27, 2022

    They did a great job. They came and delivered on time. It went very smoothly. $800 was a lot of money, but the service was definitely high quality.

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    Customer ServicePriceStaff

    Reviewed Aug. 26, 2022

    With one phone call a process was initiated between Sherpa and me that included many emails and phone calls with an estimate of the shipping costs, directions, time of pickup and delivery. When I had questions, answers were immediately forthcoming. I had excellent guidance throughout the whole process from beginning to delivery. I am completely satisfied and will use them again in the future.

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    Punctuality & SpeedStaff

    Reviewed Aug. 26, 2022

    I had a hard time knowing who to trust, but I'm glad Sherpa Auto Transport was the company that I ended up going with. They communicated pickup and dropoff information with me, in a timely and clear manner. They were helpful in working with me when I was running late to pickup my car in North Carolina (after we were delayed in leaving our place in New Jersey). If I have to have my car transported again I would choose them. It was delivered in the same condition that it was picked up in.

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    Response from Sherpa Auto Transport

    We know that shipping a vehicle can feel daunting. That's why Sherpa Auto Transport is committed to making the process as easy and stress-free as possible for all our customers. By providing frequent and courteous updates throughout the shipping process and offering transparent pricing backed by our Price Lock Promise we help our customers feel comfortable choosing Sherpa.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 26, 2022

    I would highly recommend Sherpa Auto Transport to friends and family. The customer service is amazing and make the process simple and fast. I’ve used Sherpa twice now and all the drivers are also five stars and are quick and are on time.

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    Staff

    Reviewed Aug. 26, 2022

    The drivers stayed in contact with me and did a great job with the special needs at Drop off with the street not being able to accept the truck. The car showed up in the same condition that we gave them it in. Again, very happy with the results.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 26, 2022

    Daniel and the team at Sherpa are no joke. The customer service was exemplary. The transporter they selected was prompt and efficient, and my car was transported across a multitude of states in a mere two days. The car arrived exactly the way it left, almost as if they placed it in some sort of time capsule. Very pog, cannot recommend enough.

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    Response from Sherpa Auto Transport

    At Sherpa Auto Transport, we strive to provide every customer with the experience you describe. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!

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    Customer ServicePriceStaffRates

    Reviewed Aug. 26, 2022

    Sherpa gave me the best price and when a mistake was made, they redid the offer. I spoke to Isaac and he was a really nice gentleman. He spoke to his people and they kept my previous quote, which was a few hundred dollars less. Anytime I called and asked for him specifically, they would get him for me. It was a great experience. Also, the driver was very careful about my property and I appreciated that. He was able to get that car off exactly where I wanted it. I was impressed. Anybody that wants a car towed back should go to Sherpa.

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    Customer ServicePrice

    Reviewed Aug. 26, 2022

    I submitted the initial request to contact me online and then Sherpa called me back. The quote was very reasonable. Sherpa kept me informed. They picked up the pickup truck on a Friday, and delivered it on Tuesday. It was great.

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    Customer ServiceContract & TermsPriceStaffBillingHonesty & Transparency

    Reviewed Aug. 26, 2022

    I'm in Canada and I have a daughter in the US. I had a vehicle in the US that I wanted to return to Canada. It is a Canadian vehicle. My daughter moved to New York City and she didn't want the vehicle anymore so I repatriated it to Canada. I googled the top transport companies because I know the margins are very tight and it's highly competitive so a few extra dollars give you probably a better service. I looked at the reviews on Sherpa. The fellow I spoke with mentioned that Sherpa also was cited by Forbes magazine as the top transport company in ‘22 and that made a big impression on me because Forbes magazine does its research. He also told me to be aware of having those little scanners on your car that charges a toll fee for the Pikepass. He was the only one who mentioned removing those from the vehicle. Otherwise, I would incur the toll charges throughout the transport. I was impressed by that. It felt honest and professional.

    The pickup was in Ann Arbor, Michigan, and the drop-off was in Coleville, Washington. The driver kept in contact with me. I had given him a narrow last few kilometer routes that would have been difficult and before I even contacted him to tell him, “No, take the alternative route that truckers take,” he had already offloaded the vehicle and borrowed just a single vehicle hauler and he brought it up that way. I was impressed.

    Another thing that made a huge impact on me was there was a very tight window. I opened the window up to five days from three days, and the woman on the phone told me right away, “Well, you get $200 off.” I didn't know that, and they actually took it off my bill. I was very impressed. They didn’t have to do that. They're professional and honest.

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    Staff

    Reviewed Aug. 25, 2022

    Our vehicle was picked up exactly on time, by a very courteous and knowledgeable driver. The same driver transported our Mazda from Michigan to Los Angeles and arrived exactly when he said he would, even though we didn't think it was possible to travel that distance in such a short time. The vehicle arrived in perfect condition. We couldn't have been more satisfied with this experience, and would highly recommend them to anyone.

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    Price

    Reviewed Aug. 25, 2022

    We needed specific pick up and drop off dates due to the travel we were doing and moving our son out of state. Sherpa worked with the carriers to make that happen for us. The car was in perfect condition, they delivered it on time, instructions were very easy and the cost was right on par with what it would have cost to drive across country, gas, lodging, wear and tear. Very easy to work with and I highly recommend them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 25, 2022

    Sherpa employees were extremely prompt in responding to emails, phone calls, and texts. They were also friendly and courteous. They made a complicated experience of moving our child across the country for an internship much less stressful. Thank you very much.

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    StaffFollow-Through

    Reviewed Aug. 25, 2022

    My car was delivered as promised. The driver was very nice during the unloading time, and I will definitely let others know about this company. When in contact with the company, the staff was very helpful and answered all my questions and explained what I could expect in this process which made me very pleased.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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    Staff

    Reviewed Aug. 25, 2022

    I would recommend Sherpa Transport as a way to have your vehicle shipped. I was able to use them to ship a vehicle I purchased in Las Vegas, NV to Greenville, SC. They are very professional and pleasant to work with.

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    PriceStaffRates

    Reviewed Aug. 25, 2022

    I used Sherpa before and they were responsive. I liked their service and I will continue to use them. I'm happy with their pricing. Their delivery was perfect and flexible that's why I use them. If I needed to change on the way, their subcontractors were good. We got a text a day or 12 hours before they arrived at the destination.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Charles, thanks for taking the time to leave a review about your Sherpa experience! Communication is the cornerstone of our company and we're so glad that when we worked together you found us to be transparent and communicative. Thanks for choosing Sherpa Auto Transport! We look forward to working with you again in the future.

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    Punctuality & SpeedStaffRates

    Reviewed Aug. 25, 2022

    From start to finish, every step was explained to me. From start to finish, every person I spoke with was precise, professional, and a super pleasure to work with. Car was picked-up as scheduled... Delivered in perfect condition as scheduled. Excellent experience and I can see how they earned their great rating and reputation. Thank you guys!!!!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    At Sherpa Auto Transport, we strive to provide every customer with the experience you describe. We're committed to offering the best car shipping experience possible and make this happen by being honest and communicative with our customers, offering transparent pricing backed by our Price Lock Promise, and working with only thoroughly vetted carriers that meet our high standards. Thank you for taking the time to leave this wonderful review. We look forward to assisting you again in the future!

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    CoverageStaff

    Reviewed Aug. 25, 2022

    The company we used through Sherpa was Muscle Auto Transport, and we had a phenomenal experience. Sherpa made it so easy. I wasn't there for the pick-up, but my mother-in-law was and she had everything she needed. The drivers, Sergio and Mark, were great. They were super kind to her. They were very thorough according to what my mother-in-law said. They were very flexible with us. Also, we did have some items in the car. It was less than 100 pounds, but they were more than willing to work with us. So, we were very happy. If I were ever to do it again, I'd go with Sherpa.

    Sherpa was upfront with me and they have a $300 kind of insurance. If it goes up, then it will come out of your pocket. I was grateful that I only paid 1,800, and the 300 was locked. I appreciate it. Sherpa's website was great. It had all the information I needed. The three people who helped me book my trip were great, too. They answered all my questions.

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed Aug. 25, 2022

    We just had our daughter's car transported. I had trouble because I didn't know how the whole process works. The car wasn't getting picked up. It was listed lower. Sherpa didn't explain it. I would say, “Somebody quoted me at 1,200.” And the guy would say, “Okay. I can match that.” So, he had it listed but it wasn't going anywhere. I didn't have any idea. I spoke with them a few times, and the first time, I spoke with a lady and she explained how it works. She was nice and upfront. She looked on there and said, “I can see your car is listed twice. That's not good, because they're bidding against each other.” And she said, “You want to contact the one of the two and have them not listed, just take it off.”

    I called them back because she was helpful. It was getting close to time that we needed the car to be there. The guy just explained to me that we needed to up the price if we wanted to get picked up and delivered. I would get a rental car so it was worth a couple extra $100 to get it picked up. As soon as I spoke with him that day, he took a deposit. And four hours later, somebody was coming to pick it up.

    That guy was super nice. I told him, “I don't know exactly where we're gonna have it delivered to but it's Birmingham, Alabama.” And he said, “Okay, I'll put down ‘To be determined.’ and you can let me know.” While we were figuring it out, this was between Friday and Sunday, so he didn't even have a destination address. When he called me, I told him the address of the truck stop place. I called him back and asked him if he could just deliver it to my family, and he said, “Okay. No problem.“ So, it worked out good. The guy called me and gave me an update when it would be at my cousin's house, because it got there before we did, which was surprising. He got it there in three days. It was crazy how fast it went. He picked the car up on Friday afternoon and it arrived Sunday night.

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    PriceStaffRates

    Reviewed Aug. 24, 2022

    Cheapest reliable transport price, and got rebate also. Never made use of free car wash as it's a brand new expensive car. From stating when car was available to pickup to delivery at home was about three days and the driver was very nice. Dispatch was communicative and informative for a first time car transport purchaser. Would use again (and will since I have a second car in process of purchasing).

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 24, 2022

    The entire process was very smooth from scheduling to pickup to delivery. The transport driver was extremely helpful and friendly, and the phone coordinator was as well. Car arrived In perfect shape with no damage whatsoever. Very good job all around!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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    Staff

    Reviewed Aug. 24, 2022

    Sherpa was great. I was new to shipping a car so they were very helpful with explaining that I would not get a notification of a driver until a day or two before pick up. I was a bit worried but everything went smoothly. Once the driver came and picked up the car it was delivered sooner than expected. Great service. Would definitely use again.

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    Contract & TermsStaff

    Reviewed Aug. 24, 2022

    My experience was great. The driver Christian-with Royal Auto-connected with me on a regular basis to let me know where he was, expectations, and arrival arrangements. My car was moved from Miami to Boston and I was certainly at ease the whole time. I would definitely use them again.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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    Customer ServicePriceStaffRatesTransparency

    Reviewed Aug. 24, 2022

    Great experience; customer service folks were transparent, pricing didn’t change but the price promise $300 guarantee helped assuage any concerns on that. ** driver was friendly and got my car there in good condition and updated me of any delays.

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    Customer ServiceStaff

    Reviewed Aug. 24, 2022

    From start to finish Sherpa was awesome. Kept me in touch with phone and emails on getting someone for my car. It went from Minnesota to Arizona safe and sound. Courteous driver as well. Very pleased with company, would definitely recommend. A+ service!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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    Staff

    Reviewed Aug. 24, 2022

    Easy to make a reservation. Our contact there answered all our questions. We could contact the driver throughout his trip to track his progress and delivery. The contact at Sherpa and the driver were very helpful. We were happy with the company and would recommend them.

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    Price

    Reviewed Aug. 24, 2022

    I've used Sherpa in the past and I used them again when I transported a vehicle from Las Vegas to Colorado. The quote they gave was accurate.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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    Customer ServicePricePunctuality & SpeedMaintenanceStaff

    Reviewed Aug. 24, 2022

    Sherpa's reps communicated very well. They were engaged with my needs and they helped me along the way. I had gone online and quoted some, and then they were in the ballpark with everyone else. So, I picked them as far as reviews. I felt reviews were more important than 100 bucks. My daughter had to be at the pickup point, and that worked out wel. They're a third party and she had to work with the transporter. She called and asked them to change because she had a meeting, and they worked with her schedule.

    The poor guy had his trailer broken and he called me right away and told me what had happened. He had to get a welder. He was supposed to be here in the morning. It's sort of a day behind, but I really didn't care because it's supposed to go into the shop. I had a deadline when it had to be here, but we kept in communication about the timing the whole time.

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    Staff

    Reviewed Aug. 24, 2022

    I set the transport up far enough in advance that I told Sherpa the day that I wanted the pickup. And Sherpa gave a 3-day window from that day, and they pushed it further than my flight would have been. So, I had to pay extra to expedite it from a 3-day window to a 2-day window just so I could make a flight, which seemed silly to me, especially since I booked it so far in advance. Other than that, the driver was great.

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    Punctuality & SpeedStaffTimeliness

    Reviewed Aug. 23, 2022

    Although the helpline didn't work the first few times, they reached back to me after a few attempts to assure me they were looking for a driver for my car. I had originally placed the order for Saturday, then I moved it up to Friday and they actually found me a truck the next day (it was a Thursday), they picked up the car around midnight and I received the car 5 days later on a Tuesday afternoon. It was smooth and no damage was done on the open trailer.

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    Staff

    Reviewed Aug. 23, 2022

    The people at Sherpa are exceptionally friendly and worked hard to get my business. Even gave a rebate for choosing them. Vehicles arrived in great shape and clean. They also offer a free cleaning rebate as well. Great people, Great company.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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    Customer ServicePricePunctuality & SpeedTransparency

    Reviewed Aug. 23, 2022

    We needed to ship a car from Georgia to California. We called Sherpa and got a quote and pertinent details for the process. All went as planned and according to schedule. Sherpa kept us up to date with emails and phone calls so we always knew where we were in the process.

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    Customer ServicePriceStaff

    Reviewed Aug. 23, 2022

    Bottom line: very smooth cross country delivery of our two vehicles...Sherpa will definitely be my first choice on any future auto shipping needs. I compared approximately a dozen transport brokers and ended up selecting Sherpa because they appeared to be upfront with all costs and responsive to follow up questions. The entire process starting with Sherpa's offer to selection of a carrier to pickup and delivery, was very smooth. We received both vehicles in the timeframe promised and neither vehicle had any damage. The actual carrier, Safe Auto Transport, was also very easy to work with and always easy to get ahold of. Very good experience!

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    Punctuality & Speed

    Reviewed Aug. 23, 2022

    Sherpa Auto Transport did a great job coordinating the transport of our car. They scheduled the pickup and delivery and coordinated the transportation. Drop off and pickup were really easy. It really took the stress off of having to ship our car. I'd definitely use Sherpa again.

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    Customer ServiceStaffBilling

    Reviewed Aug. 23, 2022

    My car was to be transported from Virginia to Texas. I was told it would be moved at a certain time, it took over 3 hours to be moved which I kind of understood but communication was lacking at times. When the gentleman finally came he was pretty nice but he never came with any kind of Bill that I was told. Then when he called me saying he'll be on his way, well that took over an hour and a half so and I still never got any kind of Bill and when I got an email saying, "You got a free car wash and you got to bring that bill", well that does no use so there goes my free car wash?

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    Customer ServicePricePunctuality & SpeedStaffBillingRatesTimeliness

    Reviewed Aug. 23, 2022

    My experience was great start to finish. There was a miscommunication error, but it was an easy fix. I started researching about 6 weeks before my move. I was connected with Scott who explained the process to me. I took the info and compared with other companies. Sherpa stood out with the price guarantee and great reviews so they were my choice. I submitted my credit card info to hold and then I received a call about 48 before the beginning of my transport window. They let me know that a driver had accepted my bid and that I would get another call about 24 hours prior to transport. I got the call and they picked up my car the next day.

    I was moving from KY to TX the next day. To my surprise they said the car would arrive in Texas the next day. I expected it to take a few days. I landed in Texas the next morning and as I was leaving the airport in an Uber, my phone rings saying that my car had been unloaded and the driver was waiting on me. How in the world?! My car left KY at 4pm and was in TX at 10am the next morning. The car actually got there before I did. The driver was great, customer service was great, my overall experience was great. I highly recommend Sherpa.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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    Staff

    Reviewed Aug. 23, 2022

    Sherpa delivered the car earlier than we expected and everything went just as they said it would. We are very pleased. Anytime I had questions they were very very helpful and courteous, I can’t think of anything else that needs to be said about my experience except that it was great, and easy.

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    PriceStaffRates

    Reviewed Aug. 23, 2022

    I have used Sherpa several times to move my vehicles around the country. Every time has been a pleasure. You just tell them what type of vehicle you want moved and a date for pick up and eta. delivery and they take care of the rest. Price is reasonable. Auto is safe and arrives in perfect condition. I wouldn’t use any other Auto transport service.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2022

    The only thing was finding out exactly when they were gonna pick up the vehicle. Other than that, the delivery was good. The driver called us at a reasonable time and he also called us a couple of hours before he got here. The vehicle was in fine shape so I'm quite happy with the delivery service.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2022

    I bought an antique car and had them delivered to the house in a crate so it wouldn’t get damaged on the way to the house. It's an automobile convertible and I had Sherpa ship it from Alabama to VA. The guy on the phone was fine. The driver was such a nice guy. He dropped the car right at the house just like he was supposed to. I gave him a tip. I told him to buy lunch on the way home.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Aug. 23, 2022

    The driver was a great communicator via text. I live in a residential area and he scoped out on a map what he thought would be a good place to pick up the car rather than coming down my street. He found our place that the same morning, but there was a lot of communication in advance before he got there within 25 minutes. The handoff was great. I felt confident. He took a lot of pictures of the car. I had already taken pictures of the car but he took more than I did. About two days before he got to the destination, my niece was going to be the designee and she started communicating with him. She was a little nervous because she had never done anything like this before. She's in her early 20s, and he was very good with her as well. It really was a good experience.

    I would use Sherpa again. This transport was a little more quirky because I had to get another family member involved. But the communication was good before, during, and after. The guy who made the original contract really followed up. He told me what to expect every step of the way. It was a good one. I'm an experienced person in life. So I wouldn't have panicked. But it was something I didn't have to worry about because he contacted me at regular intervals.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2022

    I shipped my daughter’s car from Sacramento, CA to Ames, Iowa. The service from start to end was frameless. Moreover, communication was excellent. I will use Sherpa’s service again if I need to ship my car somewhere in the future.

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    Staff

    Reviewed Aug. 22, 2022

    It was a painless process. The guys loading and unloading the car were skilled professionals. They arrived when they promised. Our cars looked exactly as good as before they left. The crew was courteous and attentive. I highly recommend them for job.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

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    Staff

    Reviewed Aug. 22, 2022

    Our Charity, Patriot Military Family Foundation, had a Veteran attending a Reunion of his Military Unit from Vietnam in Michigan. His wife became ill while there and passed away. The Charity rallied behind this Veteran to help him get back to Columbia SC. A Veteran Pilot flew our Veteran home on a private plane due to his health issues. Sherpa arranged for their car to picked up and transported home. They did an excellent job and we are very grateful for their Service! Strength and Honor!

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    Customer ServiceStaff

    Reviewed Aug. 22, 2022

    Everything went really well. If I had one issue, It would be to have more advance delivery notice (although, I know the driver was trying to reach my son - who was in class and not answering the phone - and he called me instead which was the RIGHT thing to do). From what I heard, driver was very nice and professional and all in all, it was a great experience. Thank you so much!!!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2022

    Jason our truck driver adjusted the drop off point because my daughter could not come up with the cash or cashier's check on time. It worked out nicely! Our truck driver was very personable and worked well with us when I called him on the road.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Aug. 22, 2022

    I had a really good experience with this company shipping my classic car. They used soft straps around the tires, Nothing connected to the frame of the car which I was initially worried about. They were extremely prompt. The price was very competitive and they were extremely safe. I would use them again.

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    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Aug. 22, 2022

    I originally had my car booked with another company. They tried a bait-and-switch on me right before pickup, so I quickly moved to Sherpa Transport. The no-changing fee upfront was clear and did not change. Pickup was booked very quickly within a couple days. Driver was courteous, informative, and communicated well. Car made it from CA to KY a few days ahead of quoted schedule. Highly recommend!

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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    Customer ServiceStaff

    Reviewed Aug. 22, 2022

    Used Sherpa Auto Transport to bring my Acura from Los Angeles to NY. Great customer service. Was able to have my car picked up and dropped off door-to-door. Even though my town has a weight limit, Sherpa had transported my car to a two-car transporter and was able to deliver to my door so I did not have to meet the driver elsewhere. Car arrived in NY 9 days after picking up from LA which was good timing in my opinion. Would recommend!

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    Customer ServiceStaff

    Reviewed Aug. 22, 2022

    Hi - I had my vehicle transported from NY to Alabama. All aspects were perfect! Driver was great! Excellent communication throughout the trip! He was timely with the pickup and the drop off. I will use this company again.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Aug. 22, 2022

    Sherpa quoted us a price and a timeframe for pick up in RI and drop off in Phoenix. The cost was exactly as agreed upon - no increased price at pick up or drop off, they picked up in the early part of the timeframe and dropped off in the first day of the timeframe.

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    Customer ServicePriceStaff

    Reviewed Aug. 22, 2022

    After calling 4 different transport companies, Sherpa was the most expensive - by about $200 before $100 mail-in rebate. However, after looking at all four company's BBB reviews, Sherpa was the only one who seemed to be dedicated to making customers feel satisfied instead of vilified. After my initial quote, they followed up every day with a phone call and/or email, only one other company followed up with a couple of emails. The transport window I gave them was filled at the earliest date of the window and the delivery was days faster than the delivery window - which could cause some issues, but thankfully didn't. The driver called days before and was on time to pick up the vehicle. I'd highly recommend Sherpa for your auto transport broker.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    It means a lot that you chose to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We love hearing that you felt this way while we worked together to move your VEHICLE.

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    Customer ServiceTechPriceStaffRates

    Reviewed Aug. 22, 2022

    Sherpa wasn't the lowest price, but I liked that they were a more local company to where the area I was moving my car to, and it seemed like it was an all-American company. I wanted something that was a US-based company. They were so patient with me. I had to call back several times because I had so many questions. No matter which person answered the phone and whom I talked to, they were very patient and answered all my questions. I was very impressed with all their customer service reps.

    The pickup and delivery were super efficient. The transport carrier they ended up getting was the only issue. It was kind of delayed. It was a little bit more challenging trying to communicate with them. When I called the number, I didn't even understand that it was a business. It wasn’t the most professional initially. Then they weren't communicating with us initially. I had to call them. I had to be proactive, but they ended up communicating with us and their driver was great. He was super efficient and the car looked great. The mileage was good. Everything was good. I already have recommended Sherpa to other people because a lot of people where I moved to are coming from other places.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2022

    When we purchased the car in St. Louis, we needed to transfer it to Southern California and the dealer was gonna hook me up with their company. But it was taking too long while we were sitting there in the office. So while they were doing that, I picked up the phone and called Sherpa. I was able to start the deal before we even left the dealer. So we went with my contact with Sherpa. They were highly responsive and professional. They were also very friendly. They took all the information, and the transaction went incredibly smoothly.

    Sherpa was incredibly responsive. I was able to reach them by phone if I needed to. They were really, really thorough with everything. They were very friendly on the phone. I was highly impressed when we moved down. The whole process was smooth. We’re in Seattle, and it’s a downtown residential neighborhood with tight streets. But they were very accommodating as to where I would meet them and the car made it down to Southern California quicker than I thought it was going to. It was great.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2022

    The person I talked to had knowledge and gave me all the details I needed and explained what happens. But the driver barely spoke English, which I wasn't happy about. The other thing is they picked up my vehicle a mile and a half from my house at the last minute. First, they told me it was a block away at an elementary school and then I got a text saying that they were at a different location. I had to get a neighbor to come get me after I dropped the car off. It was 100 degrees that day. For the delivery, they ended up blocking a lane on a busy highway and took my car off the transport. There were two of us getting cars at that location, but they were blocking the right lane in taking cars off, which I thought was inappropriate. Also, I was disappointed with the driver because they lacked speaking English.

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    PriceStaffRatesTransparencyFollow-Through

    Reviewed Aug. 21, 2022

    Sherpa deserves to be one of the best in the industry. My vehicle was delivered as promised from New Jersey to Arizona. I appreciate the updates from first contact to delivery. Locked in price is an added bonus. Thanks to driver Aman.

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    Punctuality & Speed

    Reviewed Aug. 21, 2022

    Wonderful - all went perfectly from pick up to delivery. Not a single complaint. Car arrived quickly and in the same good condition it left in. If I could have ridden in the back seat. I would have saved myself air fare! I would highly recommend Sherpa.

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    PriceStaffRates

    Reviewed Aug. 21, 2022

    They were supposed to pick up the car on a Monday and they didn't pick it up until Thursday because the driver had mechanical problems with his vehicle. But everything else was fine. The car still got there in time and we're happy with it. Also, they gave us a price and they maintained it.

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    Price

    Reviewed Aug. 21, 2022

    When I had my car transported from Texas to Boston, the cost was a bit expensive. I paid 1,350. But everything was good. The vehicle was in good condition when it arrived.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 21, 2022

    Ricardo called me. Picking my car up was delayed two days because one of the other people backed out. So, he needed to fill his truck first. But it was an easy process and still a quick turnaround. Everything took less than a week. And every time that I texted or called the driver, he answered. I’d use the service again.

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    StaffFollow-Through

    Reviewed Aug. 20, 2022

    Great experience. Everything was delivered as promised. The driver was terrific and kept me informed as the trip went on. The car was delivered in the same condition it left in. My only concern was that it came down to the wire for them to find a driver but it all worked out in the end.

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    Customer Service

    Reviewed Aug. 20, 2022

    Going with Sherpa was great from beginning to end. Communication during the transport was very good. Having the car here on time was awesome and I appreciate that. It was a good experience overall.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to get you the best carrier.

    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed Aug. 20, 2022

    We were transporting from Virginia Beach to Western New York and the hardest part was getting it set up and waiting for Sherpa to find a driver. Once that happened, everything was smooth. The drivers were available. We contacted them and they reached back out to us and gave us an update. I initially forgot to take my E-ZPass off the car and they turned around and we got the E-ZPass. They always answered and that helped make a positive experience. Also, they got the car in earlier than they told us they would.

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    Staff

    Reviewed Aug. 20, 2022

    I was here at the delivery drop-off point to assist the driver in unloading the vehicle. That was very good. The driver was fairly well-equipped and easy to work with, and very respectful. We always look to get the cheapest results for the maximum benefit.

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    StaffFollow-Through

    Reviewed Aug. 19, 2022

    Before I reached out to Sherpa, I had never used an auto transporter before, so I was understandably nervous. I had to move my sister's car from N Carolina to California under a considerable time crunch. Sherpa was great, they showed up on time as promised, the driver was very nice and helpful. And finally, the car was delivered on time, as promised, with no problems. I would absolutely use Sherpa again and will recommend them to anyone I know who needs to move a vehicle. Thank you Sherpa!

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    Sherpa Auto Transport Company Information

    Company Name:
    Sherpa Auto Transport
    Company Type:
    Private
    Year Founded:
    2017
    Address:
    5960 Fairview Road, Ste. 400, PMB 4554
    City:
    Charlotte
    State/Province:
    NC
    Postal Code:
    28210
    Country:
    United States
    Website:
    sherpaautotransport.com