Sherpa Auto Transport

Sherpa Auto Transport Reviews

4.9
5,175 reviews
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About Sherpa Auto Transport

Sherpa Auto Transport is an auto transportation provider offering door-to-door shipping, customer service focused on professional, frequent communication, and accurate pricing based on real-time data. Sherpa’s Price Lock Promise tells you exactly how much it will cost to ship your vehicle. You can contact Sherpa Auto Transport to get a free full-service auto transport quote.

Pros
  • Door-to-door car shipping
  • Strictly vetted carriers
  • Price Lock Promise
  • Free car wash upon delivery
Cons
  • Terminal-to-terminal transport not offered

Sherpa Auto Transport Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Sherpa Auto Transport?
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    Page 2 Reviews 5 - 35
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 6, 2025

    I was headed to Florida for a month and didn't want to rent a car for the duration. I initially considered a couple of companies but due to their non-responsiveness to my inquiries, I opted to research further. A Google search led me to Sherpa, which had excellent reviews.

    My interaction with Sherpa was very efficient. They sent me a confirmation and explained that they were searching for a transport carrier. I was informed I would know the details a day or two ahead of the pickup window. Their communication was consistent, providing updates via email, and whenever I called with questions, they were prompt in their responses.

    Once they found a carrier, Sherpa provided detailed instructions on the process, including the paperwork and photos required before the car was loaded. The process was straightforward and well-organized.

    The driver was impressive. He was professional, thorough in documenting the car's condition, and communicated clearly throughout the transport. He ensured I was aware of his schedule and even coordinated effectively with my mother-in-law, who was receiving the car.

    Overall, I would rate my experience with Sherpa as excellent and would recommend others to get a quote and work with them for transport needs.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed March 5, 2025

    I used Sherpa Auto Transport to ship my VW Tiguan and found the entire experience exemplary. I first heard about Sherpa through a recommendation on a website. From the start, the customer service was outstanding—very informative and pressure-free, with all my questions answered thoroughly. The quote provided by Sherpa was reasonable, aligning well with my expectations. The delivery process was seamless; the driver arrived as scheduled and the car was delivered in perfect condition. Although this was my first experience with car shipping, I found Sherpa’s pricing to be fair, rating it a solid 4 or 5. I initially used their online tool to kick-start the process, which I would rate a 4. Overall, I would highly recommend Sherpa Auto Transport and give them a 5-star rating for their service and customer care.

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    Customer ServicePrice

    Reviewed March 5, 2025

    I used Sherpa Auto Transport for a relocation from Vegas to Florida, and overall, I was quite pleased with the experience. The scheduling process, while taking about a week to finalize, was eventually smooth, and I appreciated that they got everything handled efficiently. The transport took three days, which was reasonable for the distance. Once I received my car, I found the communication from Sherpa to be amazing. There were no changes between my initial quote and the final cost, which was a relief.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed March 5, 2025

    We were transferring a car from a dealership in Wisconsin to my home in California and after researching three companies, I decided to go with Sherpa due to their competitive pricing and good communication.

    The pick-up and delivery process went smoothly. The delivery was completed earlier than expected and Sherpa managed to deliver the vehicle right to my driveway, which was convenient, especially as we live in a cul-de-sac with plenty of room for unloading.

    The condition of the vehicle upon arrival was satisfactory; it was a bit dirty, but that's expected considering the long journey. Other than that, there were no issues. The driver was positive and professional. He didn't speak very good English, but communication was not a problem, and he handled everything well, including taking photos after the car was dropped off.

    The quote provided was very accurate compared to the final price, which I appreciated. Overall, I would rate my experience with Sherpa a 5, and I would recommend them to friends.

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    PricePunctuality & SpeedStaff

    Reviewed March 5, 2025

    My friend knew somebody who used Sherpa and when I moved, I used their transfer service as well. My experience with the transport organizer was very positive. They were responsive and answered all my questions.

    The original plan was to move from New Jersey to Texas within a scheduled window of 6 to 10 days. Surprisingly, the vehicle was picked up on the first day and arrived just two days later.

    I was already in Texas at the time, but I had someone available at the New Jersey location to oversee the pickup, which went without any reported issues.

    Overall, I would rate my experience with Sherpa a solid five out of five. They're fast and I found their quote affordable compared to other transportation services. I have already left a positive review on google, and if asked, I would definitely recommend Sherpa to friends and family for their prompt service.

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    Customer ServiceStaff

    Reviewed March 5, 2025

    When I needed to get a car from Arizona to New Jersey, I found Sherpa online and decided to choose them after evaluating a few companies. The interaction with the representative was smooth, and the entire process took one week as scheduled. The communication with the courier driver was fine, and the overall experience was satisfactory.

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    Customer Service

    Reviewed March 2, 2025

    My experience with Sherpa was super easy, characterized by great communication throughout the process. I was always able to reach out whenever I had questions. Both vehicles arrived perfectly with no issues at all. Overall, I'd rate my experience a solid 5 stars.

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    PriceStaff

    Reviewed March 2, 2025

    I moved my daughter's car from Denver to the Detroit area using Sherpa. I contacted them and asked for a price, providing details about the pickup and delivery locations. They quoted a very competitive price compared to two or three other companies I checked with. The pickup and delivery processes were outstanding, and the driver was excellent. The cost was slightly better than competitors, making it an attractive option. I would rate Sherpa as a 5 out of 5 for their service and customer support. Overall, I'm highly satisfied and would recommend them to others.

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    PricePunctuality & SpeedDelivery & Shipping

    Reviewed March 1, 2025

    I shipped my Volvo XC60 a distance of roughly 3,000 miles. Sherpa did a superb job with the transport. The pickup was handled by a knowledgeable person who was punctual and the vehicle used for transport was very clean. Although the delivery was made to someone in California, the process was seamless. The quote I received was very fair, and they maintained the price lock guarantee. Overall, I highly recommend their service.

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    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed March 1, 2025

    I was impressed by the stellar online reviews for Sherpa and my experience matched those reviews. The drivers communicated efficiently, providing timely updates before arrival. The final price was competitive and reasonable, especially compared to other companies I considered, and the service lived up to the expectations set by the reviews. My Camry arrived in the same condition it was shipped in, which was a relief. I found the overall service to be excellent. I was very appreciative of their professionalism and would confidently rate my experience as outstanding.

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    Staff

    Reviewed March 1, 2025

    I had a car in New Hampshire that needed to be brought up to where I am now, and I planned to use Sherpa for the trip back too. I selected Sherpa primarily because my brother-in-law had a great experience using them for a vehicle transport from Texas. His recommendation convinced me.

    The driver was very accommodating regarding the meeting point for the drop-off, which was initially supposed to be Dover, New Hampshire to Sanibel Island. Although he couldn't reach the island, he met us at a convenient location. He even stopped overnight along the highway and came a long way to make it work for us.

    The driver was great, and the vehicle was in perfect condition, just as we handed it over. Overall, I had a fantastic experience with Sherpa.

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    PriceStaff

    Reviewed March 1, 2025

    The process with Sherpa went smoothly, and the drivers were excellent. While there are cheaper options available, I found their pricing to be satisfactory. My vehicle arrived in very good condition without any issues. Sherpa did a great job.

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    Punctuality & SpeedStaffDelivery & Shipping

    Reviewed Feb. 26, 2025

    Sherpa did the job and they did it right. I didn't have any problem with them. That's why I repeatedly used them. They were right on time for pickup and delivery. There were no hiccups. Everything was good.

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    Customer ServicePriceStaff

    Reviewed Feb. 26, 2025

    I used Sherpa Auto Transport for my son, who's studying out of state in college. The service came highly recommended by someone who had used it before. I was impressed with the pick-up process from Collegeville, Pennsylvania. The truck was smaller, holding about five vehicles, and the driver was able to park just a couple of hundred yards from our home. The rep was great, with excellent communication throughout.

    The quote matched the final price accurately, and overall, I'd rate the experience highly. There was a slight two-day delay due to a vehicle issue, but this was communicated very well by the organizer. I'd definitely recommend Sherpa.

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    PriceStaff

    Reviewed Feb. 25, 2025

    Sherpa Auto Transport communicated better than all the other ones that we went through. It was very professional, nice, very friendly. Also, Sherpa had a very nice quote. The driver sent us updates.

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    Staff

    Reviewed Feb. 22, 2025

    I couldn't be any more pleased with my service from Sherpa. When I called to book, I spoke with Josh. He was great and helped me book with confidence. My two vehicles were picked up within my pickup window by a phenomenal transport company. The man that hauled our cars was extremely professional and delivered our cars in original condition. To top it all off, Sherpa reimbursed our car washes. A true 10/10 experience. I'd highly recommend Sherpa for your car transportation needs.

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    Staff

    Reviewed Feb. 22, 2025

    Overall Sherpa's performance was excellent. They were easy to contact to resolve any problems, and keep me updated on progress. I was particularly impressed by their choice of the transport company...Optimum Transport LLC.. Knowing now how the system works, they chose a great carrier. The driver, Dennis, was very friendly and efficient with the pickup and delivery.

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    Punctuality & Speed

    Reviewed Feb. 15, 2025

    I had a great experience with Sherpa. This was my first time shipping my car. Sherpa made it simple and easy. They were also flexible when I requested to change my car pick up date the day of the first scheduled pick up. I highly recommend them!

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Feb. 14, 2025

    We thankfully found Sherpa after having tried another logistic carrier that couldn't give us a set date, but a sliding date of a week, and we'd be informed a week prior. We never heard from them, and I called Sherpa. The person on the phone was understanding of my concerns and gave me a guaranteed quote of 3 days, it cost me more than I had first thought, but in the end found that it was well worth it. The vehicle was picked up on the first day we asked and was delivered from SF CA to Orlando FL in 5 days, with no damages. We were kept informed of the delivery date the entire time, no ghosting and they kept to their word. Highly recommend.

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    PricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Feb. 13, 2025

    I recently had a fantastic experience with Sherpa Auto Transport. When it was time for me to move, I started searching online for highly rated vehicle shipping companies and Sherpa came up as a top choice based on my own research.

    To start off, the quote I received was significantly more reasonable than I expected. It was a great deal. Plus, they had this policy where if the actual cost exceeded the quote, they would cover the difference up to $300 or $400, which provided peace of mind, although it wasn't necessary in my case.

    I'm in the military and needed my car transported to a new duty station with a specific timeline. The coordination was flawless, and the car arrived on time without any issues. The transport service was efficient, and the driver showed great professionalism. He even went through a vehicle inspection with me, noting the car's condition at pickup and delivery. The car arrived in perfect condition, with no scratches or dents.

    Overall, I have to say the experience was seamless, and the entire process was smooth from start to finish. There was absolutely nothing I would change about the service; it exceeded my expectations. I would definitely rate Sherpa Auto Transport 5 stars and highly recommend them to anyone needing vehicle transport services.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Feb. 13, 2025

    I chose Sherpa Auto Transport after comparing it with a couple of other companies. Some competitors came off as too focused on downplaying their competition, which didn't sit well with me. The representative from Sherpa was straightforward and offered a comprehensive, all-inclusive price, which I liked. It was not the lowest price, but it avoided unexpected add-ons later.

    The pick-up and delivery experience was outstanding. The transport professional was friendly and ensured everything was secure, even in challenging snowy conditions. I was impressed by his attention to detail and felt confident my vehicle was in good hands. Overall, I would give Sherpa 5 stars for their service and the quality of the transport professional they selected. They provided great value and customer service, making the whole experience smooth and reliable. I would recommend Sherpa to anyone considering vehicle transport services.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Feb. 13, 2025

    I used Sherpa Auto Transport after doing some online research. They appeared frequently in searches, and their salesperson was particularly responsive and helpful, which influenced my decision to go with them. Although Sherpa's quote was higher than another I received, the other company didn't respond when I tried to finalize my booking. Sherpa explained their price lock promise to me, though I would have assumed that the price would remain consistent without variability. The pickup and delivery with Sherpa were mostly smooth. However, we received less notice than expected, with the pickup driver calling just 20 minutes before arrival instead of the anticipated 24-hour notice.

    Overall, the experience was good. Sherpa accommodated my tight scheduling window successfully. I transported a vehicle over a 400-mile distance, usually a 7-hour drive. For their service, I'd rate Sherpa 5 stars for their customer service, particularly the excellent help I received from their representative. However, I would rate the pricing aspect at a 4.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Feb. 13, 2025

    I chose Sherpa Auto Transport primarily due to the good reviews and professional impression from the representative we spoke with. The deal seemed reasonable and their price lock promise appealed to us. The entire transport process went smoothly. Though we weren't present during the pickup, everything was handled expertly. The delivery was slightly tricky due to location constraints, but it was resolved quickly and efficiently.

    If asked by friends or family, I would recommend Sherpa, advising them to ensure the pricing remains competitive. Overall, I'd rate our experience a five, particularly acknowledging the helpfulness and professionalism of the Sherpa team. Although I can't specifically comment on customer service as I wasn't directly involved in all communication, everything seemed to go well. Regarding the pricing, I believe it was reasonable, meriting at least a 4. The slight deduction is just to leave some room for comparison against any potential future experiences.

    In summary, Sherpa Auto Transport provided a reliable and professional service that met our expectations.

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    Price

    Reviewed Feb. 13, 2025

    I recently needed a transport service to move my daughter's car to the West Coast, and having used Sherpa Auto Transport twice in the past, I decided to go with them again. The transport was from New Jersey to California, and the process took about two weeks. The pickup was straightforward; they came to the house and inspected the car. I found their price lock promise and the quoted price to be satisfactory. I would definitely recommend Sherpa for their services.

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    Customer ServicePriceStaff

    Reviewed Feb. 12, 2025

    I recently used Sherpa Auto Transport again, choosing them over other companies because of my positive past experiences. The customer service was excellent; the representatives were knowledgeable and provided correct advice, and the pricing was right for my needs. Although the price lock promise and quote weren't deciding factors for me, the overall process, including pickup and delivery, went smoothly. I would definitely rate them highly, and I recommend their services to others.

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    Punctuality & SpeedStaff

    Reviewed Feb. 10, 2025

    Sherpa made all the arrangements to have the vehicle picked up and it had it delivered in a very timely manner. The vehicle arrive on the scheduled day and the driver was very courteous and handled the drop off expeditiously. I would highly recommend Sherpa Auto Transport to anyone in need of having a vehicle transported.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 7, 2025

    Sherpa was an excellent company to work with. Their communication was excellent, timely, and accurate. My truck arrived to its destination safely and on time.

    I was confident in the reliability of Sherpa's service from the first minute we spoke. I'm very happy to have chosen Sherpa as my carrier.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 5, 2025

    Using Sherpa Auto Transport was the easiest part of my move from Maryland to Upstate NY. Chris was fantastic explaining the booking process and setting everything up. David & Beka with Chela Auto Logistics took it from there, got the car loaded and delivered as scheduled. Amazing customer service, thank you!

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    Customer ServicePriceStaff

    Reviewed Jan. 31, 2025

    I used Sherpa Auto Transport to ship my car, and I had an excellent experience. Initially, I received a call from their representative regarding the pricing and he honored the quote he provided, even when I reached out later to confirm. I chose Sherpa after researching different companies; despite some being cheaper, Sherpa's good rating on the Better Business Bureau convinced me.

    The customer service was outstanding. The staff was very friendly and maintained communication throughout the process. The driver who picked up my car was particularly commendable. He went above and beyond, dealing with terrible weather to retrieve my vehicle from a distance and ensuring it was safely transported. Even while I was out of town, he kept me updated, which was reassuring.

    The car arrived in perfect condition, and I felt the service justified the higher cost compared to other options. I would rate Sherpa Auto Transport a 5 for their service quality, customer service, and ease of use of their website. It's a relief to know my vehicle was in good hands, and I would definitely recommend them to others.

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    Customer ServiceStaffDelivery & Shipping

    Reviewed Jan. 30, 2025

    My experience with Sherpa Auto Transport was generally positive. I used their service to move my vehicle about 1,200 miles. While the process was mostly smooth, there were a couple of communication hiccups. Sherpa promised to notify me 12 to 24 hours before the driver's arrival, but they failed to do so. The driver called me directly when he was already at my house. Although this was unexpected, the driver was incredibly patient and allowed me some time to finish loading my car.

    A similar situation occurred upon the vehicle's arrival. Sherpa was supposed to inform my son about the delivery, but they didn't. Despite these communication issues, the driver handled everything efficiently and was accommodating. The vehicle was transported in about a day and a half.

    Overall, I would recommend Sherpa Auto Transport for their service, although their communication could use some improvement.

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    Sherpa Auto Transport Company Information

    Company Name:
    Sherpa Auto Transport
    Company Type:
    Private
    Year Founded:
    2017
    Address:
    5605 Carnegie Boulevard Suite 250
    City:
    Charlotte
    State/Province:
    NC
    Postal Code:
    28209
    Country:
    United States
    Website:
    sherpaautotransport.com