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Sherpa Auto Transport Reviews

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Edited by: Amanda Futrell
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About Sherpa Auto Transport

Sherpa Auto Transport ships vehicles door to door in all 50 states. It also offers a Price Lock Promise, which helps ensure you won’t pay more than your initial quote. You can contact Sherpa Auto Transport online or by phone to get a free quote.

Pros
  • Door-to-door shipping
  • Strictly vetted carriers
  • Price Lock Promise
  • Free car wash upon delivery
  • Clear communication
Cons
  • Terminal-to-terminal transport not offered
  • A few reports of delays

Sherpa Auto Transport Reviews

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    Page 3 Reviews 35 - 235
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    Customer ServiceRefunds & PayoutsCommunicationHonesty & Transparency

    Reviewed April 10, 2026

    Weil, they are technically correct. They are entirely dishonest. They bullied me into paying for expedited two day pick up. Well, yeah, the guy came but he wouldn’t come to the house and we had to have the car moved a mile and a half away because it was “too hard“ for him to get to the car. The car was supposed to be delivered from Florida to Colorado in 3 to 4 days. It took eight days with almost no communication. Shipper claims that they fulfilled the expedited delivery because the car got picked up in two days (keep in mind not even at the house). I’ll never use them again. I find them dishonest and weasely.

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    Online & AppStaffEase of Use

    Reviewed April 4, 2026

    The Sherpa representative I dealt with was good. I ordered the service online, and it was easy. I received information as to when the vehicle was picked up. The driver was really kind and nice. He was tired but he delivered the vehicle and everything was fine. I wasn't there for the pickup. It was picked up at a dealership, and they're used to having large trucks pick up vehicle. We live in a rural area, so it was really easy to navigate through our neighborhood. There was very low traffic, wide road, and he had no issues. Overall, my experience was good, and I'd tell others to check them out if they needed to have a vehicle transported.

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    Customer ServicePriceStaff

    Reviewed March 30, 2026

    Sherpa delivered an outstanding service during my car transport from Philadelphia to Napa. They were very helpful in accommodating dates for pickup and delivery and provided a realistic timeline with very reasonable cost. Pickup and delivery went without a hitch with great communication and service. Would highly recommend.

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    Customer ServicePricePunctuality & SpeedStaffRatesTimeliness

    Reviewed March 26, 2026

    I would highly recommend Sherpa Auto Transport. They did a great job and I intend to use them again. They were my second pick. The first pick people did not do what they promised they would do. They kept stalling. I called Sherpa and they had me a driver the next day. The move was super easy, very smooth and fast. Sherpa had a tracking type thing where I could see at all times where the car was. Also, once the car left my possession and went into the hands of the person that would receive it, they kept in contact as well. The carrier that they chose did a great job. They were on top of things. English wasn't the first language. But we were fine with it. It's a possibility that somebody might be apprehensive about that. But we communicated great and there was no language barrier between us.

    This is the first time I've done it. I understand the process now. Sherpa is the intermediary between an actual company that does the transportation and they have a national board. They list the job on there. Somebody with a higher price is going to get a faster bite on it. Sherpa was more expensive than the first place I went with, but the first place was on day six with no bites. I was more than happy to pay a bit more because I needed to get it done as soon as possible. The woman that set up the transport saved the day.

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    Customer ServicePriceStaffRates

    Reviewed March 25, 2026

    We were moving a Kia Niro, which is an EV and it was not practical to try to drive with a 300-mile range from California to North Carolina. It was almost 3,000 miles. I looked at one other company but Sherpa had good reviews and the price seemed good. They picked up my car and got it delivered when and where they said they would. The customer service was great and very communicative. They let me know what's going on and when to expect to hear from them, and I heard from them. My daughter accepted the delivery, and she said there was no problem. My only complaint is that the inside of the driver's door looks like the driver wiped off his feet on it. It's full of dirt. The outside was also filthy. But it was nothing that a car wash couldn’t take care of. The quote was in line with what I was expecting to pay and the service was satisfactory. So, I would recommend Sherpa.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed March 24, 2026

    I was moving a car from Idaho to Virginia and I liked the convenience of using Sherpa. I talked to the guy and decided to go with them. Dealing with customer service was very good. The reps kept me posted very accurately on what's going on and when I will receive the car, and they were on time. Once they picked it up, it was here within a day or two. The quote was reasonable compared to the others. What I was looking for and what I paid for matched, which made for a fine experience.

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    Customer ServiceTechPriceStaffRates

    Reviewed March 22, 2026

    I needed a transport service for a cross-country move for two SUVs, and I negotiated with Sherpa and was happy with the quote. It was easy to converse with the rep and he wasn’t harassing me to make a decision right then and there. We messaged back and forth. I messaged with a few other people but came back to him. The price was reasonable and we were offered both open and closed trucks. The communication with the driver during transport could have been a little better, since there was none, but we had AirTags on the car, so we knew exactly where the cars were. When they were dropped off, the driver met us right outside the complex where we live.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 21, 2026

    I needed to ship my '95 Land Cruiser from El Paso to Central Texas. Sherpa had excellent reviews, so I decided to use them. They got excellent customer service. Their reps explained everything upfront. I didn't have any questions after that. They went through the entire process. I thought the quote might be a little bit high, but then they explained to me how their quotes work and since they are a broker, they might even go in the hole on their commission if the quote didn't work out. They quoted me 800 for 577 miles. That's a little more than a dollar a mile. So, it wasn't bad.

    The transport took overnight. The guy picked it up on Tuesday evening and delivered it early Wednesday morning. It was insanely fast. I wasn't on site during the delivery. My friend picked it up for me. I don't know what the condition of the car was before it went. But when it arrived, it looked exactly the same as it did in the pictures. So, I don't believe there was any damage. Sherpa's service is 100% worth it. I'll use them again without hesitation. My experience was nothing but wonderful. They did exactly what they were supposed to do and didn't do anything less, didn't do anything more except answer stupid questions that I might have had. I did have to unsubscribe from their marketing emails. I'm not big on getting those. I don't need to ship a car after I shipped a car.

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    Reviewed March 20, 2026

    I had Sherpa ship a Ford Mustang and the pickup and the delivery went smoothly. It was perfect, and it was a last minute decision we had to do. The distance was about 110 miles and the vehicle came to us in perfect condition.

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    Punctuality & Speed

    Reviewed March 16, 2026

    Superb service from beginning to end, starting with Josh, through dispatch, through transport and delivery Kept us advised all along the way. Accepted delivery from our neighbor after we were gone and delivered on schedule.

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    Punctuality & SpeedFollow-Through

    Reviewed March 9, 2026

    We were concerned because we’ve never used a shipping company before. This company was highly recommended through ChatGPT and we’re happy that we use them. Everything went as expected and as promised picked up on time and delivered two days early. Thank you for the wonderful experience.

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    Reviewed March 3, 2026

    The entire process went exactly how I was expecting. Pick up and drop off were seamless even with extreme weather conditions. We we very pleased and I would use Sherpa again it needed and recommend them as well.

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    Staff

    Reviewed March 3, 2026

    I Googled auto transport companies, then I read reviews. I set up the transport with Sherpa and it was good. They estimated it to take three to five days. The original pick-up point was in Leawood, Kansas while the drop-off point was in Malibu, California. The driver was great. He had to park a block away from our house, but it was fine. I walked over to it. I'd tell people to use Sherpa.

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    TechSales & MarketingPricePunctuality & SpeedStaffRatesTimeliness

    Reviewed Feb. 27, 2026

    We’re snowbirds, and we were tired of driving two cars from Massachusetts to Florida. It’s a long haul and expensive. I searched online for auto transport companies and initially contracted with one that seemed to do what I wanted at a good price. It turned out to be a scam, but they didn’t get my car. I was flying to Florida the next day, so I needed something quickly. I contacted a friend and he said he had heard of Sherpa and that they were legitimate. I contacted them, and was confident they were okay. They were able to get my car picked up within three days. I had already left for Florida, so my sister met the driver at pickup. But it got complicated and it was another $1,300.

    The driver parked on the main road since my condo community has several sections and isn’t ideal for large carriers. He walked over to where my car was parked and drove it to the carrier. I put an AirTag in my car so I could track it, and I was able to follow its progress. The driver contacted me the day before delivery and told me he would arrive at 3:15 Sunday afternoon, and he showed up right on the dot. He was great and very personable. My sister also said he was very professional during pickup. Sherpa offered a $100 referral credit, which is standard business practice, and I might use it if a friend decides to ship a car.

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    Customer ServiceSales & MarketingPriceOnline & AppStaff

    Reviewed Feb. 26, 2026

    I had Sherpa transport a regular passenger vehicle. It was a Subaru Crosstrek. We had a very short timeline. We had about a week to get this done. My son was going to LA to study and I didn't know what LA was like until people told me he's gonna need a car. Not realizing it's not like New York City where you can hop a subway and figure it out. It's a little different. I had no idea. So we had a couple of days before Christmas to get the car to him, a couple of days after New Year's. So timing-wise, it was very tight. Me and my husband were ready to drive this thing out to him, which we're 40 hours in the car with each other.

    The rep was very good. The only issue that I had is that I must have had spam filters on my phone. So when he tried to call me to answer questions or finalize the quote, he would be texting me and saying, "I can't get you on the phone," because the phone would just reject the call automatically. So, I think that was the biggest problem once we were close to settling on going with Sherpa. As far as the quote, they were one of the lowest places to quote but they also came recommended by a co-worker.

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    TechSales & MarketingPrice

    Reviewed Feb. 26, 2026

    I shipped an Equinox through Sherpa. They were great and very straightforward. I was always able to get a hold of them. And extremely important to me was that they were not going to quote me $400 and then at the last minute tell me they couldn't do it for $400, and instead, it was gonna be $1,200. I read horror stories about that. I did not feel like I was being scammed with Sherpa. The quote they provided was fair as well. Everything, even the company that they hired to deliver, was great. It took them five days total, and the vehicle was the same as when it left. I would definitely use Sherpa again.

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    CoverageTechPriceStaffRates

    Reviewed Feb. 26, 2026

    I needed to get a car across the country. I had used Sherpa once before and had a good experience with them, so I used them again. Their quote was really the highest of the three I got, initially. I ended up recontacting two of the other quotes. Then, when I spoke with the Sherpa representative, I indicated to him that I had used their transport service in December of 2024. Some flexibility came into the negotiation regarding price. I had explained to them that their quote was the highest and that I had used them previously. They came back with a quote that was $250 less than the initial pricing.

    Their quote was still higher than the next two quotes that I got. But it came with the Sherpa's willingness to put money into coverage in the event that the transporter charged more than what I was quoted allowed me to pick Sherpa again. The original pickup point was Canton, Connecticut. The drop-off point was Goleta, California. The transport time was between four and seven days.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Feb. 25, 2026

    Our son lives out in Las Vegas and he had a car accident, and his car wasn't worth fixing. So we took the car out of our garage, which we rarely used and sent it to him. The first company I looked at was Sherpa, and then I looked at two others. When I talked to the sales guy of Sherpa, he answered every question before I even knew I needed to know that. He gave me everything that I needed. When I called the other places, they didn't provide that amount of information.

    The quote given was fair. I debated driving the car from Michigan out to Las Vegas, but we figured, with food costs, lodging, gas and flight back, the cost was very comparable. When it came to the delivery of the vehicle, they picked it up on Thursday, and the driver dropped it off on Monday. It was pretty quick and wonderful. They were very good and considerate. Everything was perfect. I was happy.

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    Customer ServiceContract & TermsPriceRefunds & PayoutsStaffBillingRates

    Reviewed Feb. 25, 2026

    I was in Boston, and I was going to ship my car back to Los Angeles. I had driven my car out, and it was going to be the middle of winter, in January, when I wanted to ship my car back. I looked into several different options online, and Sherpa got very good ratings. The main thing that attracted me was the fact that they have this price guarantee and no hidden costs. The reviews confirmed that that was the case. I decided to go with Sherpa. Then, just a few days before the pick-up date for my car, our house in Los Angeles was involved in the fires that we had here in Los Angeles a year ago, in January. The house didn't burn down. We didn't even know, at the time, if the house was still there, but I immediately got in touch with Sherpa because I knew that we had no place to even deliver the car. I knew the whole area was under an evacuation order.

    I called Sherpa up. I explained the situation, and they said, "We've already taken that into account. We're aware of it. We have a policy that we've adopted that we will give you a full refund. We won't charge you." Even though they'd already charged my credit card, as they were supposed to. I just said, "This is amazing. Thank you."

    This year, when we were going back, I didn't even bother to look at anybody else. I just went straight to Sherpa. It was, again, a great arrangement. They were on time, even faster than we had originally talked about. We got the car on the day after we arrived back, which was the first day we were able to get to the drop-off site. It was perfect.

    Their service was amazing. And the price was great. It was competitive. It wasn't the cheapest, but there were no hidden charges. The driver was friendly when I met him. They drove the car right up to our front door 'cause they couldn't get it down our street. They were on time, too. Everything went great. I would use them again without hesitation.

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    PricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Feb. 25, 2026

    I gave one of my vehicles to my grandson, so I had to ship it to Tennessee and I'm in California. Aside from Sherpa, I looked at two other companies and I had a better feeling with Sherpa. In speaking to the associates, I felt it was a better fit. The other ones were pushy, to say the least, and even though they were cheaper, I wasn't comfortable. On the other hand, the associate at Sherpa was great. He was very informative, professional and kind, and the quote I was provided was very fair. It was a little high, but I didn't mind that because I had a good feeling. Sometimes people get what they pay for, and I got my money's worth with Sherpa. I would definitely recommend Sherpa to anybody who ever asked me. It was a wonderful experience. I can't say enough about it.

    The transport was so quick that I couldn't believe it. There was a weekend in there, and they don't work on weekends but the transport took three days. I'm in a rural place in Tennessee, so that was quite impressive. When the driver came to pick up the vehicle, he was very communicative where to meet him. I live at the end of a cul-de-sac, so it would have been difficult for him to turn around. I said I would meet him up at the corner because it would be easy for him to maneuver and get the vehicle on the truck, and he was very informative about that. It worked out really well. The people receiving the car met the driver at a Walmart parking lot and it was a very smooth transition. The vehicle was in great condition too.

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    PriceStaffRates

    Reviewed Feb. 23, 2026

    I had a great experience with Sherpa. I liked their pricing. Their customer experience was excellent, too. The driver was very good as well. The delivery of my vehicle was on time and it only took a week.

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    Customer ServicePriceStaff

    Reviewed Feb. 20, 2026

    I bought a brand new Mazda CX-50 and needed it transported 1,200 miles. I went with Sherpa Auto Transport based on the reviews on Google. It was either that or another company. Everything was great with Sherpa. The communication was fine and I was happy with the quote, which was what I paid. The driver picked up the car Thursday night and I had it Monday night. He called and told me he was an hour out, then the car showed up in one piece and it was fine.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2026

    I was moving from the East Coast to the West Coast. I came across Sherpa by word-of-mouth. My friend used their service when she moved from the West Coast to the East Coast. Setting up the transport was straightforward. There was no friction at all. It was easy. They provided me with a time and date and they were able to source a local transporter. Then they contacted me, letting me know the date and we got everything set up.

    The local transporter will call and ask you about your residential area. They'll say if the road is wide enough, and they'll let you know that it's an 18 wheeler that's coming in to pick up the car. If they can't pick it up at the neighborhood that you're living in, they'll try to find a more open road. Usually, it's the main street before turning into your neighborhood. For me, it was the parking lot of a Walmart that was nearby my house. So I took my car to that parking lot. They dropped the pin, I was able to meet them, and then they loaded up the truck. It was very professional.

    The expected pickup was Monday or Tuesday of that week and it was accurate. Given my location from where I was traveling to or moving to from the East Coast to the West Coast, the drop-off took about a week's time. So it was accurate in that sense too. The whole transport took about seven days, which was fine. It worked out on my end.

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    Customer ServicePriceStaffRatesTransparency

    Reviewed Feb. 16, 2026

    Sherpa Auto Transport transported my employer’s car from Maryland to Florida and did a fantastic job from start to finish. Their communication was extensive and consistent throughout the entire process— They kept us updated by both email and phone so nothing was ever missed. The Price Lock Promise was a huge relief, as it meant there were no surprise charges at any point. Pickup and delivery both happened within the exact windows they provided, and everything about the experience was transparent, smooth, and reliably handled. I couldn’t recommend Sherpa Auto Transport more highly.

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    Customer ServicePriceStaff

    Reviewed Feb. 12, 2026

    I was moving from Florida to Texas. Sherpa came recommended, so I hired them to transport my vehicle. Their customer service representatives were good. But the quote I got was confusing because I got way too many. I got one, then when I called back, I got a higher one. Then I was told that if I paid cash, I would get a different one. The quotes got higher and higher as you talked to them in the process, and I didn't like that process at all. But the delivery took four days which was earlier than promised.

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    Punctuality & SpeedStaffTransparencyCommunication

    Reviewed Feb. 11, 2026

    This was such a smooth and stress-free experience! The company was great to work with, and my driver was amazing; quick, super nice, and always kept me updated. I never had to wonder what was going on. It’s hard to find reliable service these days, and they truly delivered. Highly recommend!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 11, 2026

    I had Sherpa ship a Kia K4 for me. I got a quote from one other company, but I went with Sherpa and everything was good. The car arrived the way it left, and the driver was great. He was quick, efficient and really helpful, and our communication was very easy.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 10, 2026

    I needed to have a small car shipped and Sherpa had better reviews online. I hired them and the customer service was very good. Plus, the quote stayed the same. The driver was also good. However, it wasn't the most prompt delivery time. There was a large lapse of time between when he picked up the vehicle and when it was delivered, and I didn't understand that. I had in my trunk some baggage and it had an AirTag, and I noticed that the truck stopped for two days at some location in Raleigh. I have a feeling it was the guy's residence. Fortunately, I didn't need the car, but under normal circumstances, I would have expected it to be delivered more promptly.

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    PriceStaffRates

    Reviewed Feb. 9, 2026

    We were in Naples, Florida, and my husband and I did not want to drive the car back to Massachusetts. We decided to transport it back and used Sherpa because of the price, and they were able to transport it when I needed it transported. Setting this transport up was amazing. I would do it again. They were very accommodating. The driver was always in touch with me. When the car got back to Boston, I was still in Florida. So, my son met him down the street to pick up the car. The guy was amazing.

    Upon pick up, the transport truck they brought was for three cars. It wasn't a double decker. In the condo complex I was staying in, the driver could go to the street behind me, so I just drove the car out of the complex around the corner to him. He took pictures of the car. We reviewed the whole nine yards. I stayed with him. He put the car on the truck and safely secured it. He was able to get in and out of the complex area with no problem. I would definitely use him again. As far as the final price, it was $100 cheaper.

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    Punctuality & SpeedStaff

    Reviewed Feb. 8, 2026

    Second time using this company and have nothing but great things to say, they always deliver my vehicles ahead of schedule and there's no random fees that pop out of nowhere. Everyone is very nice, polite, and diligent. Wouldn't recommend any other service!

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    Customer ServiceStaff

    Reviewed Feb. 5, 2026

    Sherpa was very straightforward. They gave me pretty much everything I needed to know and very easy to access. The customer service rep answered all my questions, and gave me a full breakdown of everything right from the beginning and a number I could text. She would respond within a few minutes each time. At pickup, the driver was great, and very friendly. It was pretty straightforward and an easy process.

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    Customer ServicePriceStaffRates

    Reviewed Feb. 1, 2026

    Sherpa did a great job shipping our car. They communicated with us throughout the entire delivery. From the initial call and pricing to meeting the driver of the truck, everyone was very professional. I would definitely use them again.

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    PricePunctuality & SpeedStaffRates

    Reviewed Jan. 31, 2026

    I had to relocate a car from Georgia to Arizona. I looked at four companies and went with Sherpa Auto Transport. Their most attractive feature was an upfront price guarantee, where others I read online were once they delivered the car, they would demand more money and hold customers hostage. The driver picked up the car on a Friday afternoon and he delivered it on a Monday morning, so it was very quick. It went without a problem and everyone was very nice and pleasant. All in all, Sherpa's service is good quality for the cost. I was very pleased.

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 30, 2026

    I had a good experience with the Sherpa rep that I dealt with. It was to the point. It was clear and concise. The quote was affordable. The transport was pretty quick. It was all good.

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    Staff

    Reviewed Jan. 25, 2026

    Our driver was amazing. He picked up our vehicle on a Thursday, took a ton of pictures and had it to us on Friday, which was ahead of the planned delivery. He was exceptionally polite and professional, and it was an amazing experience. I would definitely recommend Sherpa in the future.

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    PriceStaff

    Reviewed Jan. 9, 2026

    Sherpa was great. My experience went as well as could be expected. They shipped a car from Aubrey, Texas to Burbank, California. It was a brand-new car when I put it on the truck. It was brand new when it got there. I liked the driver, Vladimir. I was skeptical about Sherpa, but they did everything really well. I would highly recommend them.

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    PriceStaffRates

    Reviewed Jan. 9, 2026

    Used Sherpa several times, great service, overall top notch at an affordable price. I usually don’t write reviews but this company it’s worth for me to spend my time to help others. It’s so hard to make decisions when you need to transport a car. But with Sherpa you will be very pleased.

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    Customer ServicePriceStaffRates

    Reviewed Jan. 8, 2026

    I was shifting to a different location and I wanted to ship my 2022 Toyota Camry. I explored around four to five companies before deciding on using Sherpa Auto Transport. I liked the price lock policy that they have and it was not a bait and switch, which I've heard happens a lot in the industry. They gave me a realistic price range that really helped me make a decision. Their reps were professional and helped me in each and every way. There were instances wherein I thought I had forgotten something in my car, and they were very helpful in getting me connected to the driver.

    The driver was very compliant. He was very open to sharing all the information, the DOT numbers and the basic checks that we had to do. Apart from that, he was also professional, picked up the vehicle outside my house, and waited for a while as well. Then, they transported the vehicle in two days for a route which had 25 to 30 hours of travel time, so that was good. But the driver was not very responsive in terms of letting me know when he was going to arrive. He would just text me two to three hours back that he was about to come. It can create a rush, both during pickup and the drop off. So if we could have that information on the prior day or at least 12 hours before, that would really help.

    I would recommend anyone to give a very open schedule as I had given a timeframe of about six to eight 6 to 8 days. I understand this industry is more about demand and supply, so just giving flexibility would help. As for the vehicle condition and the way of delivery, everything worked well, so I have no complaints there. For the cost, I received some lower quotes, but having that assurance of the price lock guarantee made it hassle-free. And that worked out well for me. Having this peace of mind when you're moving is the most important part and that is where Sherpa helped me a lot.

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    Customer Service

    Reviewed Jan. 8, 2026

    Sherpa's communication was very good. Unfortunately, a few days before our vehicle was to be picked up, the truck of the carrier they had assigned us to broke. So they assigned us to a different one at the last minute, but it turned out to be fine. But it was a little dicey when they said, "Well, this new company doesn't work on the weekends. You might not get it until Monday," which was two days before Christmas. So that was gonna be unacceptable. But then they delivered our car on Saturday. So I don't know why they told us that. But everything went well.

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    Customer ServicePriceStaffRates

    Reviewed Jan. 8, 2026

    Everything was great with Sherpa Auto Transport. I hired them when I was moving across the state and I had to transport my Hyundai Kona. I looked at a couple of companies but Sherpa's pricing was good. Their reps were wonderful and easy to deal with. Things went smoothly with them. The quote was great as well and the final cost was even better. During the delivery, their rep took pictures and she delivered the SUV to me just as I hoped it would be, in one piece. Also, the transport took less than four days which was really fast.

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    Customer ServiceStaffFollow-Through

    Reviewed Jan. 7, 2026

    An acquaintance referred Sherpa Auto Transport and when we used them, their customer service was good. The driver, with whom we didn't have much contact with, was fine. Not needing to contact them for anything is a good thing and overall, we have no complaints.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed Jan. 7, 2026

    I liked that Sherpa was ranked number two on Google, and they said they were best for prices being stable and being on time. I shipped my daughter's Nissan Altima through them from Dallas to Columbus. Both my daughter and I interacted with the driver in Dallas when she gave him the car. Then the guy got here the next day. He called me at Christmas night. So, he got there way quicker than I thought. He called me and then we set up an appointment the day after Christmas to pick up her car. They did everything right. Plus, how we got the car back was as they got it. I would recommend Sherpa because once we set on everything, we were set. Their customer service was good.

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    Reviewed Jan. 7, 2026

    Sherpa was recommended online and I would strongly recommend it, too. The pick-up from Roseville, California and drop-off to Fort Lee, New Jersey was scheduled to take around a 5-day timeframe, but it took 10 days instead. Apart from that, all was good and as expected. The driver was great, too.

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    Reviewed Jan. 7, 2026

    I used Sherpa Auto Transport to ship my car from Atlanta. Their quote was competitive and their customer service rep was very informative. We took pictures of our car, and when it was delivered, it was in the same condition as it was picked up. The transport took only three days. That was awesome. We were surprised they could deliver very fast. The driver was very professional. The only issue I had was when they were trying to pick up the car, they didn't give us a 24 hours’ notice. They just gave us few hours of notice and then said they would come by and pick it up, but we were not ready. It's better to give a firm 24-hour notice as they say in the website. Otherwise, everything went fine. I would definitely go with them if I need to transport a car in the future.

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    Customer ServiceContract & TermsSales & MarketingPricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Jan. 7, 2026

    I've continued to use Sherpa and this is the fourth time that I used them. We have a home in Portland and a home in Florida. So, we wanted our cars moved. Setting up the transport was easy. I called and made arrangements. Our transport organizer was nice, knowledgeable and willing to negotiate. Because we were transporting two cars, I felt like we should get some discount for that and he had to do some checking and got back to me.

    I had complete confidence with Sherpa. They said the cars would be picked up and delivered within a certain amount of time and they were. We had them meet us at a very wide street near our condo in Portland. The driver said he was gonna transfer the car from his truck to a bigger transport truck. So, we waited and he took pictures and we signed the documents and that was it.

    I've already told a friend about Sherpa because they were moving a car. I've not had any problems with it. In fact, last year, the driver, when he was delivering the car, took our car off the big transport and drove it from the big street that is right next to our community and drove it up into our driveway so we didn't have to walk to meet it. We live in a community that has very narrow roads, so it was great.

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    Reviewed Jan. 7, 2026

    When I spoke with Sherpa, there was no pressure. They told me how the whole process went and asked if I had any questions. The quote that they initially gave me went down because we added our military discount. Sherpa is a brokerage and they find independent contracted drivers. After reviewing and checking with the Better Business Bureau, they investigate and make sure that these companies have insurance, they're licensed and that they're reputable people so that they can refer me to them. I gave them a couple months' notice. We weren't supposed to ship until the middle of December but then I called them up and I said, “Hey, we can ship any time.” So, they upped the time, and we were able to get it locked in on a company within two days.

    Once Sherpa found a transport company, that company contacted me and then made arrangements to meet since we live rural. They couldn't come down our driveway. But we met a mile down the road in a big enough space. The driver contacted me the day before and said, “Hey, I'm coming from Portland.” So, it was very informative as far as when we were gonna meet because of travel time and then the loading of the vehicle. The driver loaded the car onto a smaller trailer, and then that would be taken to their hub. Then it would be loaded onto a nine-car trailer that went across country. I would definitely use Sherpa again.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Jan. 7, 2026

    Sherpa had reasonable pricing, and the communication was brief and pretty straightforward. However, I didn't love that Sherpa outsourced the transport, but the fact that the reviews and the pricing matched up right, we went with them. When Sherpa signs you up and once you agree to the terms, they say, "Hey, we'll have to find somebody who's gonna secure your job, but we won't necessarily up until a day before the appointment." So there was a lot of uncertainty initially. That almost made me say no because I didn't wanna be stuck with not being able to ship the cars. The guy that I talked to said, "99% of the time, it's all fine and you get word before that." A couple of days later, they found somebody who was gonna contract our transport.

    The pickup and drop-off was in Western New York, and then the other drop-off was in Utah. The cars were both dropped off and picked up where we expected. Originally, Sherpa gave a three-day window and they picked it up on the last day of that window. For the drop-off, they gave us another three-day window, but they dropped it off on the first day of that window. The driver texted me the morning of the drop-off window start date and said, "Hey, I can make it tonight if that works for you." We coordinated a time that way. I had other family members that had shipped cars before and they said my transport was fast. So I recommended Sherpa and told them that it worked out well.

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    Punctuality & SpeedStaff

    Reviewed Jan. 7, 2026

    I winter in Florida and my car has quite a few miles on it. I wanted to keep my miles down, but I wanted to transport it down here. I usually hire a gentleman that drives it down back and forth and it's a little bit more expensive, plus it puts miles on the car. So this year, I thought, "I'm just gonna try one of the transport companies and see how that works." Sherpa was very responsible, fast and reliable. They picked up my car on Saturday and delivered it on Monday.

    I spoke with an owner who set me up originally and then the driver. I got a little worried when I got closer to the date, but they picked it up towards the end. It was wonderful. We were in heaven and the driver we met was amazing. We have a Goodwill a mile from us and they have a huge parking lot and it's off of 41, which is a main road. I told the driver that might be a nice location to do that. My sister gave him the address of the Goodwill, but she accidentally gave him the wrong location. But it was Goodwill that was just two and a half miles from here and it was a real easy transition. So my sister screwed up a little bit and picked up the car. Everything went perfect. It was really, really nice. I was very happy with them. It was an awesome experience from the beginning to the end.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 7, 2026

    I called Sherpa and I was given very courteous help on the phone. They seemed professional and answered their phone promptly. The quote they gave me was reasonable. It was pretty much what I expected. I was pleased that they picked it up exactly when they said they were going to and I was amazed that my delivery to Ellicott City was made the next night. I got my car 26 hours after they picked it up. It exceeded my expectations. I had a very good experience.

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    PriceStaffRates

    Reviewed Jan. 7, 2026

    Setting the transport up with Sherpa wasn't very difficult. I just gave them the information, and they gave me a quote that we accepted. The car was picked up in Easton, Maryland, and it went to San Diego. I was at the drop-off and we met in the parking lot of a local shopping center. The driver was fine. The quote and the final pricing were accurate. Overall, I was satisfied with their service.

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    Customer ServicePriceRates

    Reviewed Jan. 7, 2026

    We spend the winter in Palm Springs, California, and I live in Maryland. So, we ship our car out every year. Sherpa was recommended by a friend of ours and this was the first time that we used them. The quote they provided was very fair, and the final cost was a little bit less. It took about six days but the overall service was great.

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    Reviewed Dec. 30, 2025

    My experience with Sherpa Transport was seamless. From the first phone call for scheduling to dropoff everyone was professional and very helpful. The price was reasonable and our auto was safely transported from CA to PA on time. I would not hesitate to use their services again if needed in the future.

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    Customer ServiceContract & TermsPricePunctuality & Speed

    Reviewed Dec. 21, 2025

    I have used Sherpa twice. The customer service explained everything to me, the procedure and how they're going through all the steps. Whenever I send an email, they answer very quickly. Pick-up and delivery were really smooth and easy, and they were even earlier than expected when they delivered. They brought the vehicle directly to me the first time, but they dropped off the vehicle to the closest area the second time due to small roads in the neighborhood. I was also charged an extra fee for having some of my things in the vehicle during transport during the second time, but not the first.

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    Reviewed Dec. 13, 2025

    They did everything they said they were going to do, and there were no surprises. My car arrived within the allotted time with no damage, and they kept me informed every step of the way. This was the first time I've ever had a vehicle transported and I was very pleased with my experience.

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    Customer ServicePriceStaff

    Reviewed Dec. 12, 2025

    Communication with the Sherpa representative was all good. They said I had to set it up the pickup five days in advance and give them a five-day window. I gave that to them and they came on the fourth day. The driver pulled up close to the house, picked the vehicle up, put it on the truck, and took it to Texas. They did a fine job. What they quoted me is what they charged me. Sherpa is a great way to go if you have to transport a car from one destination to another and not drive it. It was a very positive experience.

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    PricePunctuality & SpeedStaffRates

    Reviewed Dec. 12, 2025

    Sherpa was highly rated, and I chose them because their pricing was competitive. I transported an SUV from Miami to New York, and I picked the closed transport. The representative who helped me set everything up was efficient and quick. Everything worked out well. My experience with Sherpa was good.

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    PriceRates

    Reviewed Dec. 12, 2025

    I had a very good experience with Sherpa. After I was very satisfied when I used them last year, I chose them again to ship Hyundai Santa Fe. The quote they provided was very fair. They picked up and delivered on time. The transport took only five days and the vehicle arrived fine. Very happy with them.

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    Customer ServicePriceStaff

    Reviewed Dec. 4, 2025

    I was moving and had two personal vehicles shipped to Florida. Believe it or not, I went on ChatGPT and asked for the highest-rated transport company, then took the top three and called all of them. I liked Sherpa the best. My interactions with customer service were amazing. Every time I called, I got a person that was polite and knowledgeable. If I sent an email, I got a response right away.

    I thought the quote was very reasonable. The final cost was what they quoted and I thought it was great. They picked up on a Monday morning and delivered on Friday. I wasn't here for the delivery, had somebody to meet the driver, and he was terrific. The condition of the vehicles upon arrival was perfect. I would definitely go with Sherpa again.

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    Customer ServicePriceStaff

    Reviewed Dec. 4, 2025

    Sherpa let me to pay upfront and there were no hidden costs. I knew what my costs were and they were very competitive. Customer service representative was excellent. The car was transported from Florida to Rhode Island and then back again for the summer season. The first trip took a week, while the trip going back took only three to four days. Interactions with the driver were excellent. The hardest part was trying to figure out the pick-up window as well as the delivery window, especially when I was not going to be on one end of it.

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    Customer ServiceSales & MarketingPriceStaffRatesTransparency

    Reviewed Dec. 4, 2025

    I purchased a 2019 Ford Escape and had Sherpa transport it from California to Boston. Their reps were very nice. I love how they were constantly texting me. They emailed right away and gave me a whole bunch of information and were so transparent the entire time. I was afraid I was gonna be scammed, but I felt safe because I received emails and texts from both parties. My car was in good hands. And their pricing was really good. I just paid one time. I didn't have to pay any other fee. I would 100% recommend them.

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    Customer Service

    Reviewed Dec. 3, 2025

    My experience with Sherpa was really good. I have used them three times, two times with open transport for multiple vehicles and the last one was closed. The pickup and delivery went smoothly. They called me before arriving and then they showed up.

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    Customer ServicePricePunctuality & SpeedStaffBilling

    Reviewed Dec. 3, 2025

    The experience with Sherpa was good. Everybody was very communicative and follow-up went well. We actually met at a vacant parking lot for loading and had it delivered at a business in Pittsburgh. The transport took five days and they delivered a day early. It was in the same condition as it was shipped. The driver was all about business and very professional. The payment was the same as the amount that was quoted.

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    Customer ServicePriceStaff

    Reviewed Dec. 3, 2025

    Sherpa was recommended on the military spouses’ page. The interaction with the customer service rep went very well. The quote at the end was the same as the one at the beginning. The driver was able to keep in touch with me and the delivery was great. The condition of the vehicle was the same as it when it left.

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    Customer ServicePriceStaffRatesTransparency

    Reviewed Nov. 24, 2025

    I had a better feeling about Sherpa when I talked to them, compared to other transport companies I considered. Their pricing wasn't necessarily better, but they seemed to understand the job more and relate to their customer. Their customer service during the transport was excellent. The drop-off driver was professional. They also have a website that's supposed to provide real-time updates for the vehicle in transit, but it doesn't actually do that, or at least it didn't in my case. Other than that, I would advise others to use Sherpa for their car transport needs.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 22, 2025

    I had to ship a vehicle from New Jersey to Florida because I moved out of the country. After getting different quotes and speaking with different individuals, I felt comfortable with Sherpa. The courier driver was very professional and courteous. He also provided the proper information. I met him for the initial drop-off at a place that was about 12 minutes from where I was in New Jersey. Then my parents had to meet him 10 minutes from where they were in Florida, so everything was fine.

    The pricing was a little higher than some of the other brands, but I've been doing my Google research, and reading online reviews and how the majority of the other brands were horror shows. So I decided that even though Sherpa was a little more expensive, I'd rather go to it and feel confident, and that's what I did. I would recommend them. I move quite a bit so I'm always shuffling cars around. When I'm in the country, I live in different parts of the States because of my work. So, I would use also them again. The service from start to finish, even from the phone calls and emails, was great. There were daily text updates of status, too.

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    Customer ServicePriceStaffRates

    Reviewed Nov. 19, 2025

    Great experience with a very competitive price. Excellent communication before, on, and after the pick-up and delivery. BOL was very detailed and contained extensive pictures. The vehicle was delivered with no issues. Highly recommend Sherpa and will use them for future vehicle moves.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2025

    I spoke to people for recommendations, mostly word-of-mouth, and that led me to Sherpa. I had a car shipped from Hyannis, Massachusetts to West Palm Beach, Florida, and the gentleman I spoke to on the phone, the shipment specialist, as well as the individual who picked the car up and took it away were terrific. The individual and I were very deliberate about where the pickup and the drop-off were going to be, and he was there and the car was in great condition. It's all good.

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    TechPunctuality & SpeedStaff

    Reviewed Nov. 14, 2025

    Extremely satisfied with everything! Both pickup and delivery went really smoothly. Daniel, the driver, was very friendly and efficient. The pickup and delivery were both on the early end of the five-day window given in our contract. Excellent company!

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    Reviewed Nov. 5, 2025

    I purchased an Audi out of town in a different state. I looked at three transport companies, including Sherpa, and compared to the other two, I liked their customer service policy. Also, the reviews that people gave them gave me confidence to go with them. The rep I coordinated with was very concise, to the point, and very easy to understand. He did a good job. I wish the quote could have been cheaper, but I got a quality company. So, it was okay. The final cost was pretty much the same as the price I was quoted from the get-go. The transport took less than two days and they drove right to my home from the dealer. It was an 11-hour drive. The driver was very good and nice. He tried to accommodate us as much as I was trying to accommodate him having a larger truck. I knew it wouldn't fit on my street, so we worked together and came up with a common spot to meet.

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    Reviewed Nov. 4, 2025

    I had a car transported from Seattle to Santa Cruz, California. Sherpa Auto Transport called me right after I put in an inquiry and that was really nice to get it going. They had two options, and I chose uncovered shipping. They communicated exactly when they said they were going to and it was easy to have the car picked up and dropped off. They brought it right outside my building.

    Sherpa advertised their quote as a lock-in rate, and that's exactly what came out of my account. A lot of the other places I looked at would have a low price, then when I inquired, there were added fees. Overall, I would definitely recommend Sherpa Auto Transport and let people know that it was a hands-off experience. It wasn't stressful at all. I didn't feel like I had to be following up or had to rearrange my day too much because of the timeline. It was all accurate from start to finish.

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    Customer ServicePriceStaffRatesTransparency

    Reviewed Nov. 4, 2025

    I needed to transfer an old truck from North Carolina to Colorado. I Googled classic car transports and Sherpa kept coming up as one of the best ones. So, I looked at reviews and made my decision based to hire them on that. My brother was on the outgoing side in North Carolina for the pick-up and I was the receiver here in Colorado. We both received the text message from the coordinator that said if we had any questions, we could ask him and he'd coordinate. Initially, the guy wanted to pick the truck up in a business parking lot, and my brother wrote back asking him to just come because his area was a one-way street. It's big and it shouldn't be a problem. And the guy did. So, that was very accommodating.

    Then, I texted two days after they picked it up asking how it was going and he said the vehicle should be here the next day. The driver told my brother it would be delivered in four to five days. But he picked it up on Monday night, which was a holiday, and I got it on Thursday afternoon. So, it was outstanding. I also had direct communication with the driver because he met me at Costco. The quote they gave me was the final price I paid. It's always higher than you want to pay, but it was reasonable. Plus, the truck condition was just dirty, but that's to be expected on an open carrier. So, no big deal. Overall, everything was great.

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    Reviewed Nov. 4, 2025

    I used Sherpa before and I used them again recently. Everything was good and my vehicle had no issues when it was delivered. I would recommend them to friends and family members.

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    Reviewed Nov. 2, 2025

    Excellent service!. Highly recommended! My car got picked up on the 2nd day of the window time, and delivered 1 day early. The hauler ** provided a tracking link so you can track the location of your car real time. Will definitely use Sherpa again in the future.

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    Customer ServicePriceStaffRates

    Reviewed Oct. 23, 2025

    Sherpa was recommended to us by The Villages in Florida. We transported two Buicks, an Envision and an Encore with them. The price seemed fair. The driver contacted us and arranged a meeting spot for the pick-up at a large parking lot because our home was not suitable for the truck to get in. We met them there, and they loaded the truck. It went well. We weren’t here to receive the cars when it was delivered. There’s a little bump on one of the cars, and the person looking at it didn’t see it. But we’re all set with it. The transport was very good.

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    Reviewed Oct. 22, 2025

    I have really good experiences with Sherpa. They transported my car for me since it wasn't working. I went straight to them because I had already tried them before and I liked the experience. The first time, I went to them because their price was good compared to the other quote I had. I liked the representative I talked to on the phone and liked what he proposed. The driver was nice too. I always choose the five-day window, and they always deliver in less than five days. It took them three days to deliver the second one. I would recommend them. I would love it if I can get a discount the third time I use them.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 22, 2025

    I needed my car in four days and Sherpa accommodated me and I didn’t mind paying a few hundred dollars extra. The driver who came to the house was terrific. He picked up the car, drove it down the street to his tractor-trailer, and he kept me updated the whole time. He was the best ever. I would tell anybody to trust Sherpa.

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    PriceStaffEase of Use

    Reviewed Oct. 22, 2025

    We had to ship a car to my son on his way to school. It was 1,500 miles away. I checked Sherpa and another company and chose them because of the good reviews. I signed with them online and it was easy. The transport took about four days and my expectations were met. The cost was expensive but It was the same as what everyone else was charging. It was reasonable. The online tracking didn't work, but yeah, other than that, everything went well. The driver of the truck was friendly, and it was overall a good experience.

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    Reviewed Oct. 22, 2025

    My mom was doing research online and saw a bunch of positive reviews about Sherpa. We used them for relocation. The process was very simple, quick and easy. We've them twice already. During the first time, it was about nine days. And then, the second time was much faster. It was only five days.

    The pick up was smooth and the delivery was easy. They just gave us a little bit of warning of when they'd be coming and dropped it off. We communicated over text. It was a little hard to understand them over the phone.

    We would definitely use Sherpa again.

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    Reviewed Oct. 22, 2025

    I used Sherpa to move from Florida to Massachusetts. I first asked for estimates from three different companies and the prices were really all about the same. Sherpa happened to be the one that I spoke with and the customer service was very nice and they could accommodate my timeline. So I decided to go with them. Their quote was also fair and the price stayed locked in. They were able to bring the vehicle to me.

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    Customer ServicePunctuality & SpeedTimeliness

    Reviewed Oct. 10, 2025

    Communication was great! Picked up the car the next day I submitted my order! It was super quick and got to me in two days!! Would recommend! There was a small issue with the brakes of the truck. They let me know immediately and got it fixed super quick!

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 9, 2025

    Sherpa was recommended by a couple who have used it to ship their car to Florida. The service and the people that I talked to were very accommodating. We used them again and we’re waiting for the transport to call us to let us know when they’re picking our car up.

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    Price

    Reviewed Oct. 8, 2025

    I needed a company to move my 2021 Hyundai Palisade, and Sherpa popped up on the internet. Setting up the transport was pretty basic, the same way with all the other ones, standard. I guess the quote was fair ‘cause I went with them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 22, 2025

    I had a fantastic experience with Sherpa Auto Transport! The process was fast, smooth, and stress-free from start to finish. Everyone I interacted with was professional, friendly, and very easy to work with. Communication was clear, and I always felt like I was in good hands. I would absolutely recommend Sherpa to anyone looking for reliable and efficient auto transport.

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    Punctuality & SpeedStaff

    Reviewed Sept. 17, 2025

    Outstanding experience. Started out contacting auto shippers directly and quickly appreciated the value of using a broker. Car was picked up and delivered on-time with little drama. Only challenge was figuring out where to meet driver since our property and surroundings are not accessible to large vehicles. Ending up dropping car at a mall after closing.

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    Reviewed Sept. 16, 2025

    Excellent job! The dispatch and driver were both very nice and helpful. The price is slightly higher than competitors but also their price was locked from the beginning and other competitors had potential of price increases. Also, you pay for what you get and Sherpa did a great job!

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    Reviewed Sept. 12, 2025

    Sherpa handled the transport of my car with no problems. They sent the job out to various shippers and one was assigned to my job within 2 days of acceptance. The price quoted was what I paid no add ons. The pickup and delivery were also within the timeframe quoted. The shipper contacted a pickup of within 5 days of order acceptance and mine came in at 2 days. Delivery quoted was within 5 days for the travel from and to destination. Mine came in at 5 days. Pickup door to door could not be done due to narrow streets and DOT restrictions.

    The driver went out of his way to accommodate a pickup within 2 miles of my home all happened the night of pickup. Delivery, I learned my lesson, narrow streets all around, I found a parking lot used by large big box retailers close to highways and within 5 miles of my home. I changed the drop off to this location was not charged additional fees to do so. Get the drivers contact number and name for communication purposes after car is picked up.

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaffRatesTransparencyResolutionTimelinessHonesty & Transparency

    Reviewed Sept. 12, 2025

    “It is not always the good ratings that make a good company. Sometimes those reviews are misleading, and companies use them to charm customers. My experience with Sherpa Auto Transport proves otherwise.” I hired Sherpa Auto Transport to move my 2024 Toyota Highlander from Louisiana to Seattle. I trusted their positive reviews, but my experience was a nightmare from start to finish. Unprofessional and rude management: The manager assigned to me insulted me and even cursed at me when I asked for updates. This is completely unacceptable.

    Vehicle delivered damaged and dirty: My car arrived extremely dirty, with scratches on the body and wheels scraped on the sides. Police involvement: The driver even refused to return my keys until I was forced to call the police. No customer should ever go through that. False promises: After I escalated the issue, a senior manager called me. He admitted his colleague’s bad behavior and promised Sherpa would pay for the paint and repairs. But later he told me the carrier denied my claim and said he would send me the insurance information. I never received anything until I kept sending multiple follow-ups.

    Ignored and delayed responses: After many emails, an agent finally responded with the insurance certificate of the carrier (G&D Car Carrier/Lancer Insurance). They also told me Sherpa cannot file the claim on my behalf — even though my contract was with Sherpa, not the carrier. They left me to fight with the carrier’s insurance on my own. Complete runaround: I recorded videos, collected photos, obtained a professional $12,000+ repair estimate, and sent everything to Sherpa. Instead of taking responsibility, they delayed, avoided, and pushed the burden onto me.

    At no point did Sherpa clearly tell me that they would not file a claim. Instead, they promised to take care of the issue, only to backtrack later. I have emails, screenshots, and recordings that prove everything I write here. I can’t download all the pictures, just go on Google reviews, I posted everything. 🚫 Customers need to know: Sherpa Auto Transport hides behind good reviews, but when problems happen, they leave you stranded. I will never use Sherpa again and strongly advise others to think twice before trusting the polished ratings they promote.

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    Reviewed Sept. 9, 2025

    I called Sherpa and talked to a guy named Scott. I liked him, so I decided to go with them. The transport service itself was good. My car got there safely. I didn't have much time. I know that Sherpa had told me who they were contracting with would give me a call 24 hours in advance, and they called me that same day. They wanted to meet at around 1:30 in the morning to pick up the car. I told them that was not gonna work for me. So, he asked me if 7 o'clock that next morning would be better for me, and I said it would.

    As far as the communication with the driver going forward, it was really good. He would text me. I would text him asking where he was because it was a cross country. He was always very quick to respond to me, even though he was driving and on the road. So, I appreciated that. My car got there at roughly the time that he said it would get there. I would definitely use Sherpa again.

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    Customer ServicePricePunctuality & SpeedStaffEase of UseRatesTransparency

    Reviewed Sept. 9, 2025

    I search online and I found that Sherpa has a very good reputation. I was concerned whether they can help me find a driver in time and also whether they will have some damage to my car during the transport. By search online, I found that Sherpa has a lot of positive reviews and I see very little negative reviews. So, I finally decided to use Sherpa. They gave me a quote, and then I agreed with that price. It is acceptable. The pickup and delivery of my car were very timely. They directly brought it to me.

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    Reviewed Sept. 9, 2025

    Sherpa's price lock promise was good. Their customer service was fine. I live in a neighborhood where the truck would not be able to come into, so I met the transporters about a mile away. I had to because the vehicle would not fit in this development. It wasn't their fault. My experience was better than I expected.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Sept. 9, 2025

    We arranged the transport for the car out here. My wife was the one that locked it in. She liked that the rate wasn't gonna change. She read some stuff online how some carriers will change the fee after they've made it out here. The fact that the fee was gonna remain the same was what made her lock it in with Sherpa. The transporters were fantastic. They were great communicators. They got out here super fast and smooth. I'd recommend them to anyone.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Sept. 9, 2025

    I needed someone to ship my car, and I used Sherpa. Everything went fine. The driver was on time and responded really fast. Overall, the service was straightforward. I appreciate it.

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    Customer ServicePriceStaffRates

    Reviewed Sept. 9, 2025

    We had a great experience with Sherpa. The customer service rep asked me what I wanted and I said it didn't need to be closed. The shippers were a little bit late as far as days that they were able to pick the car up, but it all worked out in the end. The guy was so nice, and everything was great. They brought the car to us from San Francisco to San Diego.

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Sept. 9, 2025

    Sherpa's overall service was great. I had a great driver who was very friendly. I didn't have any problems at all. He stayed in communication. The only thing is the location tracking app should be improved. It never worked properly. I really couldn't track my car and do the location like you should be able to check in. The tracking is horrible. Otherwise, I don't have any complaints. I like that when I call customer service, I was able to speak to someone on shore. That was important to me. So, I'm very satisfied. I will use them again.

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    Customer ServicePriceStaffRatesTransparencyCommunication

    Reviewed Sept. 9, 2025

    I was moving a car from one state to another. I used Sherpa due to a combination of recommendation and pricing. Their customer service was good. I just didn't fully understand that they would be subcontracting out. I knew Sherpa was a broker but the company that they subcontracted out to subcontracted out to another company. There were a few handoffs there. The car was delivered fine and everything proceeded as I expected. That was just a little bit of a surprise to me. Overall, the service was performed as I expected it to be. The car arrived in good condition.

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    Staff

    Reviewed Sept. 6, 2025

    Sherpa Auto Transport produced what they promised, my new Lexus was delivered in the time promised. The car was perfect and safely brought to me. Very Professional and very accurate. I would highly recommend and I would use them again if needed. A++++

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 5, 2025

    Great customer service, answered all my questions. Driver from Jana transport on time to pick up the car, adjusted to my schedule, very happy about it. When I called, they were always nice and answered all my questions. Sent me email as requested. Overall great experience.

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    Reviewed Sept. 2, 2025

    Sherpa Auto Transport did a great job moving my car from Maryland to California. The car arrived on time, in perfect condition, and their customer service was friendly and responsive. The process was smooth from start to finish, and I’d definitely use them again.

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    PricePunctuality & SpeedStaff

    Reviewed Aug. 29, 2025

    The Sherpa people were really nice, pleasant and straightforward with everything. They were basically by my side throughout the whole process of getting my vehicle shipped. The process was swift and easy. I have no complaints. They picked up the vehicle in Hawaii then let me know what was going to happen. I met them at a known road, and I picked it up from over there. The communication with the driver was great. Sometimes, I'm a little bit iffy on folks, if they could drive my type of vehicle. I drive a manual car, so once I get to know the person and get to see that they can drive the car, it’s great. The quote was very accurate. I paid what I paid and everything was done easily. The car was in the condition I brought it to them in.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 29, 2025

    I felt that the communication could have been better. I had to call the driver to find out when or if he would arrive because it was so late in the afternoon, I didn't think the driver was coming so I took initiative to call. I'm glad I did and was able to speak to the driver, he confirmed he would arrive after 6:30 pm to load my truck. Other than that, my experience was great, my truck was deliver to my new address in record time from Virginia to Las Vegas in less than five days.

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    Customer ServicePricePunctuality & SpeedOnline & AppStaffRates

    Reviewed Aug. 28, 2025

    I had moved another vehicle probably a month before and it was a great experience. And so, I called the company to do it again. But this time it just was not going well at all. I was having a problem with them. Sherpa came up when I googled and doing it with them was easy. I had no problems at all so it was great. The driver was okay. I took pictures of his truck and we walked around the vehicle and made sure what kind of dents were there and then he went on his way. The vehicle got delivered promptly, exactly when they said it was going to. The price was excellent. I was almost scared it was too low.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 25, 2025

    From the beginning, the process was very easy to follow and booking the service was straightforward. Throughout the entire process, the Sherpa representative stayed in constant communication with me, keeping me updated on the status of my request. The vehicle pickup was also smooth, and the final delivery at the destination went without any issues. Sherpa and their transport partners are very professional!

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    Customer ServicePriceStaff

    Reviewed Aug. 20, 2025

    We were very happy with our Sherpa Experience. The amount we were quoted stayed the same, we received a call before the driver showed up to transport the vehicle and he was very professional and conscientious about making sure the vehicle was strapped down and ready to move. The delivery was spot on as well. I would encourage others to use Sherpa for their vehicle transport.

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    Customer ServicePriceStaffRates

    Reviewed Aug. 18, 2025

    A friend recommended Sherpa, and Sherpa did not disappoint. The pricing was fair. I have a brother-in-law in the transportation business who reviewed all the documents and pricing and said it was a good deal. Sherpa communication throughout the pickup and delivery of my care was excellent. I would use them again.

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    Customer ServiceTechRefunds & PayoutsStaffCommunication

    Reviewed Aug. 16, 2025

    Difficult to connect with driver and company. Car was delayed bc driver was stopped by police. Poor communication. No plan to provide partial refund for delay. I had to take another day off work. Delivery occurred outside of window. You should know they contract with drivers. Customer (we) don’t know how those drivers have been vetted.

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    Response from Sherpa Auto Transport

    We apologize for your experience. We pride ourselves on having the best customer service in the industry and are always disappointed when we don’t live up to our standards. We’ve attempted to find you in our system, but we are unable to find any matching customer or carrier information. Please email feedback@sherpaautotransport.com so that we can hear more about your experience.

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    PriceRefunds & Payouts

    Reviewed Aug. 16, 2025

    Everything went very smoothly. Only thing was their delivery day range was outside of the dates they quoted (e.g., there was a delivery range at quote which then got pushed back a week once I was committed to the order with no refund). Overall smooth process, they will outsource the delivery service however.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 14, 2025

    I found Sherpa based on research and reviews as this was our 3rd vehicle we were shipping across the US and our experience with our previous transporter was not great. Sherpa lived up to everything we read, and the experience was excellent and smooth from start to finish. I wish I knew about Sherpa when I shipped my other cars. There was constant communication about details of cost, getting a transporter, to pick up and drop off locations. The cost was inline or more competitive than other transporters. The driver was friendly, prompt and communicative. I would absolutely use Sherpa again!

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed Aug. 12, 2025

    Sherpa did a good job last year, so I did a repeat this year. I had my car shipped from Sarasota, Florida to New York State. I set it up online, but I would have preferred to speak to a human about it. It was a little unsettling to do it all online and not to be able to speak to a human. When I called Sherpa, no one ever answered and I didn't like that aspect. When I had questions, I had to send it in a chat box or a message and it was answered. They gave me a window of 5 days. It was picked up on a Thursday in Florida and I received it on Monday in Delmar, New York.

    The driver was excellent. He had me sign something on his phone and let me check it out, walk around and it was very clean. Last year, it was dirty when I got it.He said he didn't get in any inclement weather. The quote was perfect. It was what he gave me. There was no extra charge. The only thing that I would complain about is that I would have liked to have had it earlier in the day, but that's not a big deal. I would recommend them and use them again.

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    Customer ServicePriceStaffRates

    Reviewed Aug. 12, 2025

    The transport with Sherpa was seamless. It’s a fair price. I wasn't there for the delivery and I had a family member pick it up for me..

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    PriceStaffRates

    Reviewed Aug. 12, 2025

    Setting up the transport with Sherpa was very easy. I had a good experience from top to bottom. had to change my schedule, but they were very flexible with it. The driver was very responsive. It took three days to get from LA to Chicago.

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    Reviewed Aug. 12, 2025

    I was purchasing a car from out of state and I wanted to get it transported. I looked online and Sherpa seemed to get some good reviews, so I used them. The service worked out fine for me and it was good. The car arrived here when they said it would. If I needed to use a transporter again, I might use them.

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    Reviewed Aug. 6, 2025

    Super experience! The car carrier was awesome. Smooth and wonderful experience. He was going to beat me to the destination and I provided him with a drop off location in a parking lot. Locked my keys in the glove box as we discussed and my vehicles were safe and sound. Super service with Sherpa once again.

    Kim

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed Aug. 4, 2025

    Sherpa had the best response both in terms of clarity and available price when I was looking for an auto transport. I actually talked to a couple of customer service representatives. I had one who gave me the initial info and a quote. When I decided to actually go with them, I called back and talked to someone else. Both of them were good. They knew the situation and the details, so it was pretty easy to pass from one agent to another. They were straightforward. The process itself is a confusing process with uncertainty and the price, the bidding, but they were pretty clear about laying down what to expect.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 3, 2025

    My daughter was moving cross country for a year, needed a car, and sending the car over to her was easier than trying to buy a used car out there. A friend of hers had recommended Sherpa, so we decided to go with them. There was a little bit of confusion on the pick-up because they wanted to pick it up a day earlier than we said we'd be available, and we panicked, but we got it straightened out with an email, and it was handled very easily. The driver was fabulous. He picked up the car up right on time and delivered it really quick. We communicated through text and everything was great.

    I thought the quote was a little high. They originally gave us a quote, and when we booked it, they wanted to go higher to make sure we got it picked up. But we got a quick pick-up, and the delivery was faster than we expected, so it worked out well.

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    Customer Service

    Reviewed Aug. 2, 2025

    From the time that I talked to someone about Sherpa to the very end, it was phenomenal. I was certainly leery about having my car shipped. But the fact that it was wonderful from the beginning put a comfort in my feeling. Sergey is the one who delivered the vehicle. I live in a gated community and it was very difficult for him to get his huge vehicle within the community. But my brother and I were there, and he came up with an alternative. Everything worked out. It was superb. I'll use Sherpa again if I have to.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 2, 2025

    I found Sherpa online and chose them for the quotes and fast information they gave. The customer service representative was really good and the driver was a 100% amazing guy. Everything's good.

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    Customer ServicePriceStaff

    Reviewed Aug. 2, 2025

    I ship cars every year and I told Jeremiah that I was looking for somebody I can call and have a relationship with. Hopefully, I found it in Sherpa. I had talked to all these other people and other companies, and I've shipped with other companies, which have been disasters. When I spoke with Jeremiah at Sherpa, the guy was engaging. I felt like I could trust him. I don't wanna disparage their industry, but you can't trust a lot of people in this industry.

    When you have a problem, you call somebody and you get somebody who you've never talked to before and they could care less. This guy seemed genuine. I felt like I had an open line of communication with him, which is what I wanted. The car was picked up in the timeframe they said it would be and it was delivered early. They didn't jack up the price on the end, which a lot of these companies do.

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    Customer ServicePriceStaff

    Reviewed Aug. 2, 2025

    I found Sherpa Auto Transport online and chose them because of their prices and the other was the contact that I received back when I inquired.

    Everything went very smoothly, from the time they told me they would set up a person who accepted the contract to pick up the car. The driver was very cooperative with family from both locations when we loaded the car and when I picked up the car. My car was transported from Chicago to Arizona.

    Communication was excellent. It was planned out for three days, and it was actually done in two. I was very pleased with that. I received contact the whole way, when he left, when he was close to where pickup was, when he arrived.

    I felt like the operation was very professional. I had never done it before. It was very pleasing to know that it could be done at such a low cost and professional level.

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    Customer ServicePunctuality & SpeedStaffTransparencyCommunicationTimeliness

    Reviewed July 27, 2025

    When I moved from Washington state to Tennessee, I needed a reliable transport service for my vehicle. I did some research and considered two different companies, but Sherpa Auto Transport was the first to get back to me with detailed information. From the start, they set clear expectations and kept me updated throughout the process. The experience with the transport organizer was great. They gave me a window for pickup and were proactive in communication. Originally, the driver was scheduled for the next day, but he called me the night before to ask if he could pick up my car earlier. This worked perfectly for my schedule. The driver was able to pull up directly in front of my apartment complex, which made the process seamless.

    The driver himself was excellent. He conducted a thorough inspection of my Mercedes C-300 and sent a confirmation email immediately afterward, which assured me of the vehicle's security. Additionally, because I didn't have anyone available to sign for the car in Tennessee, the driver suggested leaving it at the airport. This was extremely helpful, as my car was waiting for me in long-term parking when I arrived.

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    Customer ServicePriceStaffRates

    Reviewed July 26, 2025

    I hired Sherpa Auto Transport because of their door-to-door service, which meant I didn't have to drive anywhere to pick up my car. This feature was my primary reason for choosing Sherpa over other companies. During the setup process, the customer service was good, and I found the quote they provided to be fair. I shopped around a bit, and Sherpa's rates were reasonable compared to others.

    The pickup and delivery went smoothly. The driver, Jose, was wonderful—I can’t recommend him enough. Overall, I had a positive experience and would definitely rate Sherpa as 5 stars. I’d use them again without hesitation.

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    Reviewed July 26, 2025

    I researched about four different companies, looked at online reviews and saw that Sherpa had good ones. I had them move my car from the Fort Worth area to Chicago and the transport process went very smoothly. The scheduling was efficient, with the pickup happening the day after confirmation. The communication with the transport organizer was flawless, making the process stress-free and earning my high recommendation. My car was promptly loaded onto the large transport truck with minimal hassle; I merely handed over the keys and signed some documents.

    The quote was quite reasonable and consistent with the final price, aligning perfectly with my budget expectations. Given my experience, I would confidently recommend Sherpa to friends and family for their vehicle transport needs.

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    Customer ServiceContract & TermsPriceStaffRatesValue

    Reviewed July 17, 2025

    I chose Sherpa Auto Transport after initially facing challenges with a different transport company. The first company had confirmed a pickup date and time for my vehicle but became unreachable when it was time for the actual pickup. Frustrated, I turned to online reviews and found recommendations for Sherpa Auto Transport, which led me to give them a call. My experience with Sherpa was notably better; they were responsive from the get-go and answered their phone, which gave me confidence in their service.

    While there were minor hiccups with the car pickup arrangement, everything was ultimately taken care of by the person I purchased the car from. Price-wise, Sherpa's quote was reasonable for the service offered. Their customer service and quality of service would receive a solid 4 out of 5 from me, reflecting my satisfaction with the overall experience. When it came to the cost, I'd rate it a 5, appreciating the value for money.

    Regarding the pickup and delivery, there were specific concerns initially, such as ensuring a fan switch and other requirements were attended to. The company, however, contacted the car's former owner to coordinate these specifics, which worked out well, though I wished I had been directly informed of these arrangements. Tracking the car en route was somewhat challenging, but on delivery, the car arrived in excellent shape, leaving me very satisfied.

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    Reviewed July 15, 2025

    I picked Sherpa Auto Transport based on an online search through my Safari browser where I compared different options. My overall experience was positive, although the customer service did lack in communication, which could have been improved. When shipping a vehicle from a dealer in Pennsylvania, the dealer was informed about the pickup, but I wasn't notified. This left me in the dark about the shipment's timeline until I contacted them myself to learn about the estimated delivery day, though not the specific hour. The transport took just two days, which was impressive, and the driver was personable and efficient. I even tipped him well for doing a good job. However, communication remained sparse until about 45 minutes before the driver arrived. Everything came in fine, with no problems at all.

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    Punctuality & SpeedStaff

    Reviewed July 15, 2025

    Sherpa was recommended as one of the best. For the transport, we started in Norman, Oklahoma and ended in Apex, North Carolina. The process was scheduled to take 3 to 4 days. Though I was only present during the drop-off, the driver, Mikhail, coordinated with my coworkers for pick-up. For drop-off, the vehicle was conveniently placed at a nearby shopping center parking lot, making the process smooth and hassle-free. Regarding the driver, I found my interactions pleasant; he really left an excellent impression. As for the condition of my car, it arrived just as it was handed over—no surprises there.

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    Customer ServicePriceStaffRates

    Reviewed July 9, 2025

    I went with Sherpa Auto Transport to ship my vehicle, and my experience was positive. Their customer service made a strong impression by thoroughly explaining what to expect, which alleviated concerns about potential damage during transit, particularly with my 11-year-old car. Though their quote was slightly higher than others, the assurance of a closed container, coupled with excellent online reviews, made me comfortable choosing them.

    The rep assisting me was exceptional—helpful and responsive to all questions and concerns. However, communications with their subcontractor presented challenges due to a language barrier. Despite this hiccup, everything was eventually sorted, and the service was delivered in a timely manner.

    I'd rate Sherpa's overall service a 3 because of the subcontractor issues. However, Sherpa's customer service and the actual vehicle handling deserve a 5, as they took great care, documented every detail, and the driver ensured no damage occurred on the 1,100-mile journey. I am satisfied with the outcome and felt it was worth the extra cost for the peace of mind it provided.

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    Reviewed July 6, 2025

    After much consideration, I chose Sherpa Auto Transport because a friend from Las Vegas had referred them to me. I initiated contact both over the phone and online—it started with a call, then moved to an online setup. My interaction with their representatives was quite helpful. I needed to transport my vehicle from California to Florida, which is quite the distance.

    I was pleased with the quote provided by Sherpa Auto Transport. When I compared it to another company, it turned out to be the better option. Sherpa did a good job explaining the process to me, offering an overview of how the transport would proceed.

    During the process, I mostly interacted with a rep named Jeremiah, but I also spoke with others due to staff shifts over time. All of them were very supportive. The pickup was managed by my sister since I was already away; she mentioned it went smoothly. Upon the delivery, me and my son received the cars without any hitches.

    Overall, my experience with Sherpa Auto Transport was fantastic. The company handled everything as projected, with punctual scheduling and smooth transitions. Based on this experience, I would strongly recommend them, just as my friend recommended them to me.

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    StaffTransparency

    Reviewed July 5, 2025

    My transport experience with Sherpa was excellent!!! They took pictures of the vehicle when they picked it up and when they dropped it off. I was totally updated as my vehicle was en route and I would definitely use Sherpa again. I was informed when the vehicle was picked up and when it arrived in state. The timing was great, it allowed me to work half the day and still be home for the delivery.

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    Customer ServicePunctuality & SpeedStaffRatesCommunication

    Reviewed July 4, 2025

    0 stars - Sherpa did nothing but leave me stranded. Booked with Sherpa in May 2025 for late June car transport. Heard nothing at all from them for 3 weeks so I call them with a week left before my move. They said they usually will schedule in the last week and will call me. Still no communication at all from them, so I contacted them 48 hours before I move & they tell me they are still working on it.

    Still nothing! So, I call them with just 23 hours before we move out of state & they tell me that can’t book anything for me & I should look for another transport company. However, they said they would graciously waive their $50 cancellation fee. Told them thanks for nothing & making me look for someone else with 22 hours left. That is not acceptable, nor professional. How are they so well rated when they don’t do their job, don’t communicate, don’t care at all and leave people stranded?

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    Customer ServiceCoveragePricePunctuality & SpeedStaffRatesTransparency

    Reviewed July 3, 2025

    Sherpa’s representatives stood out with their clear and effective communication, which inspired confidence. They didn't seem pushy, and their transparency was refreshing. When it comes to something as critical as vehicle transport, it's crucial to go with a company you feel comfortable with, rather than just choosing the lowest price. Sherpa's ability to address all my questions reassured me of their reliability.

    The service for my 1994 Pontiac was impressive. Despite living in a metro area that complicated delivery to my address, Sherpa ensured I could retrieve my car easily by covering the cost for a ride to their location. My vehicle was delivered incredibly fast, within just three days. While I acknowledge that I might have been lucky, their diligence stood out, from the driver's meticulous inspection to the careful transport of my vehicle. Everything arrived in perfect condition, underscoring their commitment to quality.

    Sherpa did an excellent job, and my seamless experience with them makes it easy for me to recommend them to friends who might need auto transport services. If you ask me to rate their service, they get top marks for sure.

    If you're considering auto transport, Sherpa Auto Transport should be on your list. They're a company that gets it right.

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    Customer ServicePricePunctuality & SpeedStaffBilling

    Reviewed July 3, 2025

    I was moving back to Washington state from New Jersey and I wanted to avoid racking up unnecessary miles on my car. Driving long distances would've been costly and time-consuming, considering I’d have to stop frequently for rest due to long hours on the road. Most transportation companies I contacted required partial payment by card and the rest in cash, which wasn't feasible for me. Sherpa stood out because they accommodated full payment via credit card, even though their quote was higher than others; it was absolutely worth it.

    The entire process, from pickup to delivery, was seamless. Sherpa provided a convenient five-day window for pickup, and the delivery was fast—taking less than their estimated 7 to 10 days. The delivery logistics were well-communicated; they even adjusted plans due to scheduling conflicts with another car pickup, keeping me in the loop. Although my car had to be delivered to a nearby high school instead of directly to my house due to street restrictions, the transition was smooth. Both drivers I interacted with were courteous and professional.

    While I chose an open transport option, Sherpa assured me that my car would be safely accommodated, without any part dragging on the ground. My overall experience with Sherpa, and their business partner, Umbrella, was superb, and both demonstrated excellent customer service. While conversations confirmed other transport options would’ve cost less, the reliability and convenience Sherpa offered, along with their friendly and effortless service, made the higher cost justifiable and definitely recommendable.

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    Reviewed July 3, 2025

    Sherpa offered the best price when I needed to ship my car to my son, who is on active duty. From the beginning, the communication with the rep was smooth and easy, highlighting their professionalism and knowledge. The transport's timing was within expectations.

    For the overall service, I'd give Sherpa a top rating, thanks to their accuracy with the quote and the final price matching perfectly.

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    Reviewed July 2, 2025

    My aunt, who is 94, needed her car moved to California. Initially, she had arranged with another company, but they never showed up. I was tasked with finding a reliable service, and after talking to several options, it was a conversation with a gentleman, Walter, that convinced me Sherpa would deliver on their promises. Despite the bit higher quote than others, the representative explained everything thoroughly, making me feel it was worth the service. They managed to pick up the 2025 Subaru Forester within just two days and promised delivery within five to seven days — they delivered it essentially in just five days. My aunt, located in California, received it sooner than expected and said everything went as planned, which relieved us both. If a friend asked for my recommendation, I'd tell them to make Sherpa their first call.

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    Punctuality & SpeedStaff

    Reviewed July 2, 2025

    Sherpa was excellent. They were very prompt. They were very businesslike. The driver was very polite. I have no complaints about them.

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    Customer ServicePunctuality & SpeedTransparency

    Reviewed June 28, 2025

    Sherpa’s customer service is good. They kept us in contact all the time, let us know what was going on and followed up. Actually, we threw curveballs at them and they handled it very well. They couldn't get their truck down our driveway. And then my daughter wasn't available when she was supposed to be. They came a little earlier than they said. But they were accepting of the curves that we threw at them. They do business well, and that's what we expected.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 28, 2025

    Everything went very smoothly with Sherpa. They were very up-front on how long it would take. And getting back to me with questions, they were very good. I was impressed with the communication and the professionalism. The pricing was very fair. We were very happy with our service.

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    Reviewed June 27, 2025

    I wish Sherpa could get things arranged more quickly to transport my Toyota RAV4. Waiting till four days before departure to know who the carrier is was nerve-wracking for me. The second driver, Alex, was excellent. He called the day before he was going to leave and told me when he would be there. He was there when he said he would be. And he called. I had the car picked up at my son-in-law's house and delivered to my brother's house. In both cases, Alex called them, let them know when he would arrive, and was there when he said he would. During the trip, I talked to him twice just to confirm things.

    I got higher and lower quotes but I wanted a company that would do everything. I didn't want one of the deals where I pay the broker and then I have to deal with the driver separately. Sherpa was the best quote among those who had a sort of uni-pricel. It was more expensive coming back than going out, not sure why.

    Next year, I might just drive there instead of shipping the car there. It's on the edge of being financially advantageous by driving it there myself with a couple of friends and paying for meals, gas, and motels along the way. I'm gonna save money that way. But I might save enough money that it's worth it too for the hassle.

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    Customer ServicePriceStaffRatesTransparencyHonesty & Transparency

    Reviewed June 21, 2025

    Sherpa made sure that all the costs were upfront and that the driver was not gonna be charging anything extra, even though they're a broker. I looked at a lot of reviews, saw how they're running their business and their guarantees. I just wanted a flat rate and not any surprises on the back end. And that's what I got.

    Once I was notified of the driver who was gonna be in charge of the logistics, basically picking up and dropping off, they were easy to get in touch with. They sent pictures of where they were at so we could bring the vehicle to them, ‘cause our residential road is not big enough to actually load the vehicle. We met at a very convenient place, literally less than a block from our house. The driver who communicated with us said, “This is the route that I'm gonna be taking.” And he gave an estimate of when we'll hear back again, when they'll be in California.

    Once they got to California, which was definitely within the window of the email, he confirmed. My daughter lives on a road more accessible for a big rig for the car to be offloaded. The driver, which shocked me, and I was so pleased, literally took the car off of the rig, drove it down to my daughter's house. She didn't have to walk to where he was offloading. We didn't even know he was gonna do that. He knocked on her door and gave her the keys and made sure the bill of lading was complete. The experience was above my expectations.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed June 21, 2025

    A friend that had used Sherpa twice before recommended them to me. The customer service was excellent. My driver was very meticulous about everything. He stayed in communication with me. Everything was excellent from start to finish. It went very well.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 21, 2025

    I had used a different auto transport that was fine. I started reading reviews and Sherpa’s was better. Their customer service was efficient. My car arrived at the time that I expected it to. I know that it was in the area for several days before it was delivered to me, parked somewhere. However, I think there could be a little bit more communication. A lot of times, the drivers’ English isn't great. I've experienced that with both companies. But it worked out and was as planned. The driver could have met me in my neighborhood. I sent him a pin for my phone. And there was a place he could have pulled over and parked his big truck, but he said he couldn't find the location. I sent him a pin because it was along the side of a road. I don't believe that I could have communicated to him what to do. I don't think he could have understood. He just said he couldn't find it, so I sent him to a Walmart. I just drove there. But since I had to wait for him, it would have been nice if I could just wait at my house ‘cause it was a hot parking lot.

    The first company that I worked with was nice and flexible ‘cause I had to change a date but they were impossible to reach at all. I would be on the phone forever. Sherpa responded really quickly to an email. I said. “I needed to change the state a little bit.” They just resolved everything really quickly. Sherpa was more efficient and professional.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed June 21, 2025

    I moved from California to New Jersey and had a sedan that needed to be moved. Sherpa was recommended to me by a friend who had also done something similar. I checked out the Google reviews and it seemed fine. I spoke to someone, got a quote, and then I went in for the open transport. I signed up online. At that time, I got a discount. So, I locked it in immediately. Based on my research, it seemed like for cross country the price was good

    I was impressed with their proactiveness. I mostly communicated with them via email and they were very responsive. As soon as I dropped an email, I got a response within 15 minutes. I was not there for the pick-up ‘cause I had already moved. They have a document called the bill of lading which they review and then send over via email. I received that and got a confirmation email as well.

    I was there to receive the car. The same bill was reviewed and it checked out. It was very descriptive. They had images of all the angles of the vehicle and everything was marked. So, it was good.

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    Customer ServicePriceStaffRates

    Reviewed June 21, 2025

    Setting up the transport with Sherpa was very simple. The person I dealt with was excellent. For the pickup, I had to meet the driver but I had no problem. He gave me a call and said he'd be coming at this time. When he got there, he said, “I'm a little concerned about driving." 'Cause the streets that I live on have low hanging trees. So, he said, "Can you meet me?" It was three blocks from my house. I'm like, "That's fine. I'll be right there." He was excellent. The quote was perfect. It was right on..

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparencyTimeliness

    Reviewed June 21, 2025

    Sherpa was very up-front about the pricing. The competitors had prices. But what ends up happening is if you read reviews or ask questions, then you find out later that they're quoting you a low price to try to get your business, and you're gonna get a surprise price once it was delivered. I'd rather know how much it cost and have the job done, and have it be that cost.

    With Sherpa it just was what it was. So even though it was a little bit higher on the front end, at least I knew. And they did a good job. They coordinated it and found the driver. He picked it up, no trouble, drove it down here, dropped it off right in front of my house. The guy who had the car was waiting on the title. So, from the time he said it was good to go, the driver got it the next day and dropped it off the next day after that. The guy on the other end took all the photos and when he sent it to us, it came off the truck in the same condition. The driver had a truck with a trailer on the back. Our situation is different because we have an empty lot that's right across the street from us. So he just pulled into the empty lot, rolled the car off and drove it into my driveway.

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    Customer ServicePriceStaffRates

    Reviewed June 21, 2025

    Sherpa was a recommendation from a friend of my wife's that had used them a couple of times. I called and spoke to them. My favorite part was that they had guaranteed a price. In other words, they're mostly a broker and they're dealing with truckers. And those truckers, when they're completely empty, they'll charge very low prices. As they fill up and they have one spot left, they like to charge a premium and other companies pass that premium on to you. They say it was 900, then they call and say, "Well, we can't do it for any less than 1,050." Sherpa guarantees it. They hooked me up with a good driver and truck. He was very courteous.

    The original price they quoted was higher. I told them that I wasn't interested if it was gonna be that high. If they could do it for X and they said to give them a minute, they think they can. They got back to me and they matched the price that I had suggested. They did a great job and kept me apprised the whole time and it was a very good experience.

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    TechPricePunctuality & SpeedStaffBillingRatesTransparency

    Reviewed June 21, 2025

    My daughter went to school on the East Coast and I live on the West Coast. So, we didn't wanna make the drive. We thought it'd be better to use transport. The initial part of setting it up was really easy. But that’s initial. ‘Cause there's so many companies out there. So, I'm glad I got a personal recommendation, because there's a trust factor with a vehicle.

    The representative I spoke with told me the whole truth. He was nice. He said the price and told me what they do, and if they don't get it done within a certain time frame, Sherpa takes a reduction on what they take in and then people pick it up. That's exactly what happened, ‘cause it got picked up not late but like a week before it was scheduled.

    The car was in good condition when it was delivered. However, there was a little miscommunication on the final payment. We had to give them cash or a cashier's check. I thought Sherpa took care of everything, but Sherpa just takes their piece at the beginning. Then I paid the guy straight up. So, we only had a two-minute thing we had to discuss. So, it's probably me 'cause I didn't read the whole contract. The quote was right in the ballpark. They said it could vary a little bit but it was good. I would recommend Sherpa. People don't do it too often, so they wanna get it right.

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    PriceStaff

    Reviewed June 19, 2025

    We had a very good experience with Sherpa Auto Transport. They gave us a good quote and found us a great trucking service to deliver our car to our home. At first, we did not understand that Sherpa is only a broker. But then we figured it out. We would definitely consider using Sherpa again. Thank you!

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    Customer ServiceStaff

    Reviewed June 9, 2025

    Thank you to all the brokers on the Sherpa end. I have used your services several times and you can consider me a loyal customer. When I ship something, it usually comes with short deadlines. You all not only find me a shipper to take care of it, but also follow up along the way. I appreciate the way you all handle your business; it makes my job much easier.

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    Staff

    Reviewed June 8, 2025

    Sherpa is very good. The car was in Portland and I live in San Diego. It was a 1962 Corvette. I chose closed transport and on the top. I had to go half a block up the street because the driver couldn't make the corner here. Everything was fine. There was no problem at all.

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    PricePunctuality & SpeedStaffRatesValue

    Reviewed June 6, 2025

    I have a friend who had used Sherpa service to transport his car. So, I just trusted him on that and I had a good experience. I did an open transport with them for my Toyota Camry 2018.

    Initially, the company that had promised to pick up my vehicle ran into some issues with the truck. So, Sherpa assigned me a new company immediately. And the truck driver from that company gave me a heads-up call and he came on time to pick up my vehicle. It was smooth. And he delivered on time as well.

    Sherpa was expensive compared to another quote that I had received. But since I knew someone who had used Sherpa, I did not wanna take a risk although I was spending more. Fortunately the price lock promise was good. I wasn't asked to pay anything more.

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    Customer ServicePunctuality & SpeedStaffTransparencyCommunication

    Reviewed May 23, 2025

    I shipped my car from Seattle to NYC and had a fantastic experience. The team was professional, fast, and reliable every step of the way. Communication was clear and timely—they kept me updated throughout the entire process. My car arrived on schedule and in perfect condition. Highly recommend if you’re looking for a stress-free auto transport experience!

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    PriceStaffRates

    Reviewed May 16, 2025

    Great price for delivering a car to my son. No problems and the transfer was very easy. The driver knew the area in Florida and made the loading extremely easy by picking a parking lot in back of a shopping center, He was able to load the car very efficiently. My son said the retrieval of the car was also just as easy!

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    Customer ServiceTechSales & MarketingPriceStaff

    Reviewed May 14, 2025

    Sherpa stood by their commitment to the contract. There was no bait and switch tactic. What they quoted is what we paid. The driver who transported our vehicle had excellent communication skills. He kept us abreast of logistics. Treated the vehicle well. There were no issues. Would utilize Sherpa again. Would also refer friends to them.

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    Customer ServicePriceStaffRates

    Reviewed May 14, 2025

    We have tried many services and been unhappy until we found Sherpa. They stayed true to the quoted price, provided door-to-door service, and also were on time both there and back with our car. Service and communication with the drivers was also great! We would recommend them to a friend, and plan to use them again next year.

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    PricePunctuality & SpeedStaffRatesValue

    Reviewed May 11, 2025

    Great company. Would definitely use again. Friendly service, communicated clearly! I felt like the price was a very good value. Car came very quickly. the broker did an excellent job explaining how the process would work. It was my first time ever shipping a car so I really had no idea how it worked. I would definitely use Sherpa again.

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    Customer ServiceStaff

    Reviewed May 5, 2025

    My experience with Sherpa was just as it was expected. They did everything that they promised they would do. They were very good, efficient and understanding. I wish I could say the same for some of the transport companies, but the job still got done.

    They’ve got a few go-to places until the cops show up and then you gotta go to Plan B. I ended up with one of the Plan Bs but it was not a big deal. It’s just to be expected and that was part of the game. They do what they can where they can with what they have to work with. You may hear that from people as a negative but they have to understand that things can change on that end. Other than that, it was all good. I look forward to knowing that I can go do it again when I have to.

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    Reviewed May 4, 2025

    Was worried due to reviews online. Shipped a new dodge charger from California to florida with no issues other than a lil bit of desert dirt that cleaned right up. Same mileage as when they picked her up. Took less than 10 days from pick up to get her. If you have any concerns or hangups, don't, they know what they're doing.

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    Customer ServiceStaff

    Reviewed May 2, 2025

    Sherpa was highly rated and seemed like the reviews were good. They set up our move and their customer service was very good. I would recommend them.

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    Customer ServiceContract & TermsPricePunctuality & SpeedOnline & AppStaffRates

    Reviewed May 2, 2025

    I had to move a car from Florida to Wisconsin. I chose to go with Sherpa mainly because of the good ratings and comments from people out there who said that some of the other companies, when they delivered the car, wanted more money. That was a little scary.

    The pickup and delivery were very convenient. The driver was a good communicator. The delivery to my family was very smooth. There's no in-between contact. It's just that they pick up the car, and then at the other end, they contact the people for the delivery.

    Some of the companies said they get your car washed before they deliver it. I paid a couple of extra hundred bucks just to get the price lock, and I know there was another company that said, "We'll get your car washed." The car was in pretty rough shape. My sister had to wash the car just to see it. The car was pretty muddy by the time it got up north. There was drizzle and road scum from the transport. If Sherpa offered both price guarantee and a car wash for a good price, they'd be golden.

    This is my first time I did anything like that. And so, they set it all up, but what I didn't understand was the schedule when they were picking up. There was a little knowledge base that I didn't have that caused me to be confused and make a few extra phone calls. Also, transporting with Sherpa is a little pricier. They were $200 more than anybody else. But I was interested in that because of the price guarantee.

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    CoveragePriceStaffRatesFollow-Through

    Reviewed May 2, 2025

    We used Sherpa because my daughter was moving, and we had a great experience with them. They were lovely. And everything went smoothly. And we chose to use them because the people were saying good things about them in the reviews. And then on top of that, their pricing was a little bit better. And I like that they would put up $300 of their own when they do the bidding.  And they said it’s 90% chance that it will be that price.

    The only hiccup was during the pick-up because the guy was an hour late, and that impacted my daughter, and she’s not super happy. But I would expect it with somebody who was shuffling different cars. And an hour is not gonna kill you. So, I was okay with it. And the delivery was easy. And so, they did a good job. They picked it up how they were supposed to, they brought it back how they were supposed to, and charged me what they were supposed to. They did all they said they would do. I don’t think they could have done any better.

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    Customer ServiceStaffRates

    Reviewed May 2, 2025

    I liked the consistency of Sherpa every time I contacted them. Their customer service was great. The driver was great too and I had no worries. Everything went very smoothly.

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    Customer ServiceStaffRates

    Reviewed May 2, 2025

    I interviewed five transporters then picked Sherpa. Customer service was okay, but the driver was excellent.

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    PricePunctuality & SpeedRates

    Reviewed May 2, 2025

    Sherpa was really good and affordable. I have a truck in North Carolina that my son doesn’t need anymore so it needed to come home. Sherpa had an online service and they were responsive. I needed to change my date and they were able to move it a little bit as I needed it which was wonderful. There was no charge for that too so it was helpful.

    The person in the transport truck called me a day or two days ahead, and let me know that he was gonna be there a certain time. He saw where my location was and we arranged a good spot. He took the car there and unloaded the truck from his carrier, and I just drove it away.

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed May 1, 2025

    Sherpa Auto Transport was one of the transport companies that had good reviews, and was responsive in getting back to me when I was out for quotes. Their representative even worked to modify Sherpa’s quote to get closer to the lower one that I had received from a competitor. They then scheduled the pickup. It was a little bit hard getting an update from the driver particularly on the initial pickup schedule and delivery time. He ended up being late, but it all worked out. They provided me phone numbers and I was able to contact him and reasonably get updates.

    They also have a tracker, which was very helpful and convenient, and I could see where he was located as he was driving through the states. The tracker went offline at least twice and the estimated delivery time was not met. But I had already expected it because I could see where he was. Overall, I'd still recommend them.

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    Customer ServiceContract & TermsPricePunctuality & SpeedOnline & AppStaffRatesTransparencyFollow-ThroughHonesty & Transparency

    Reviewed May 1, 2025

    I bought a 1974 Ford F-250 Tampa Special from my nephew in Portland, Oregon, and needed it hauled to Alabama. The truck is 50 years old, so we want to keep it in the family for a little while. I googled transport services, and Sherpa Auto Transport was there and was rated good, so I called. I did most of the setup of the service over the telephone. The service was great. They did everything they said they would do. The lady I talked to was very nice and explained everything. I'd never done this before. I was a little leery, spending a couple of thousand dollars with somebody I’d never heard of, but it worked out fine.

    The carrier stayed in touch with my nephew, got the car loaded, and gave me a couple of updates. He was very nice when I met him. The transport took about five or six days. The carrier called the morning he was going to be here and said he’d be here in 2.5 hours, and he was right on the nose.

    I knew nothing about prices. I had one priced a couple of hundred dollars higher, one lower, and Sherpa’s quote was in the middle, so I went with it, figured it’d work out, and it did. I don’t know that I’ll ever do this again, but if I did, that’s who I’d call.

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    Customer ServicePriceStaffRates

    Reviewed May 1, 2025

    I used Sherpa before. They did a good job and I liked their price. Then recently, I wanted to ship a car from Florida to Michigan. The reps immediately gave me a price and hooked it up. Overall, they’re a good company and I’d use them again.

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    Customer ServicePricePunctuality & SpeedStaffTransparencyTimeliness

    Reviewed May 1, 2025

    We couldn't be happier with all aspects of having the car transported by Sherpa from East Coast to West Coast. It was very straightforward. Contacted via the phone and walked through the process. It was a challenge for them because at the time, we didn't have our house on the market, so we couldn't give them a specific date, but they were able to lock in a period for us, and they were able to answer all my questions. And as it worked out, the house sold faster, the timeline for moving accelerated more than we expected, and when I called back, they immediately found a transport company to pick up the vehicle, so they were very accommodating. The coordination with the driver as far as where to pick up and where to deliver the car was great. In both instances it wasn't conducive to having a large truck come into a residential area, and we were able to coordinate a nearby location.

    Everything went according to plan. The car arrived, and other than a little dust, which we expected because it was on the back of a carrier, everything was exactly what they said it was going to be, as we expected it to be.

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    Customer ServicePriceRates

    Reviewed May 1, 2025

    Setting up the transport with Sherpa went very good. The quote they provided was fine and accurate. I’ve referred three people already.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed May 1, 2025

    The customer service with Sherpa was very good. They always kept me informed. I chose them because it was easy to schedule and I was happy with how our first experience went. The car was fine and the driver was very personable and professional.

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed May 1, 2025

    Sherpa had the most information and was the most trustworthy among the companies I looked at. The price wasn't an issue since all the companies had pretty much the same price. Sherpa gave me good updates throughout the transport, and my vehicle arrived just fine. It was a good experience.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 30, 2025

    This is my first time working for a business, and this is my first time researching different companies. And the owner of this business gave me some ideas to look for, and he told me to look at the Forbes website, and that’s what I did. And so, I saw Sherpa’s name on there and read the reviews. And when I called Sherpa, they explained how everything worked. And then I talked to the owner, and we came to the decision to use them.

    So, Sherpa’s customer service was excellent. The representative explained why people would lowball prices. He was all front. I really dig the customer service. And when I talked to somebody else when I called back to go through with it, they were also nice.

    So, my first experience with an auto transport was good. It was fast. We did what we were supposed to do. We took pictures of the vehicle. And it got there in a decent time than I thought it would. It got there on the day that I actually wanted it there. So, I didn’t have any issues with it. Hopefully, if we use them again, it’ll continue to be the same experience and not just a one-time thing.

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    Reviewed April 27, 2025

    We had a car transported from Maumelle Arkansas to Auburn California. The pickup and delivery were GREAT! Alex, driver, was very communicative and friendly. Car arrived in awesome shape and in a timely manner! It took 5 days which fit our timeframe. Would highly recommend Sherpa for your car transportation needs.

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    Customer ServiceStaffRates

    Reviewed April 26, 2025

    My experience with Sherpa was okay. They did what they said they were gonna do. I used them because I bought a car from out of state. And I chose them because of their ratings, and I felt like they were the best.

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    Reviewed April 24, 2025

    I looked for Sherpa online. Their customer service is great and very professional. The quote they provided was as expected. It was perfect. The pickup and delivery was really fast and the interaction with the drivers was great.

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    Reviewed April 24, 2025

    My son needed his car transferred. He's in the military and my brother told me about Sherpa. The rep who set up the transport was very good. The pick up and drop off took four days. The car was fine when my son got it. Overall it was a positive experience.

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    PriceStaffRates

    Reviewed April 24, 2025

    I had Sherpa ship a car that I wanted to give to my son. I got a price from them and it was reasonable. So I went with Sherpa and everything was perfect and excellent. I met the driver at a shopping plaza near my home. He was very cordial, nice, and took care of us. He had a three-car trailer and my car went in the back. It all went well and very easy. I would highly recommend them.

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    Reviewed April 18, 2025

    I was leaving Florida to head back to Minnesota in a day or two, so I needed to have the Genesis picked up quickly. I found out about Sherpa because I've seen them advertised in Florida. Their customer service was also good. And I paid 1,200 or 1,300 for the transport. I could have found a cheaper service, but it would have taken a little more time.

    There was confusion dropping the vehicle off. What we thought was gonna happen got changed. Because when the driver got up here to Minnesota, he said his manager had lined up a meeting for him, and I don’t know if he had to pick up another vehicle or something somewhere, but he had to delay our drop-off to the next day. It went fast, but I was in touch with him. And he was back here in Mankato from Minneapolis the next morning. And because my wife had a doctor’s appointment that we had to go to Minneapolis for, I met him at 7:00 AM. He came to Mankato really early from where he was in Minneapolis the night before. I had talked to him about that, and that was all fine.

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed April 18, 2025

    We used Sherpa Auto Transport to send a car to my grandson. It was from Michigan to North Carolina. The coordinator was awesome. She was the reason I went with Sherpa. And my son-in-law was calling the driver, and the driver communicated back. So, we were satisfied with the experience from pick-up to delivery. This was just such a great experience.

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    Reviewed April 18, 2025

    I came to need Sherpa’s service when I needed to transport my car, that’s not working, across the country.

    The customer service worked quickly and they sent me some correspondence afterwards and locked me in at an incredible rate. The price lock was the major selling point for me because the price was based on the rates for that day. I researched, and I found out that that price was the best price, so I appreciated them for locking me in at that rate.

    The pick up and delivery wasn't the smoothest simply because the guy had a 10-car hauler, and he wasn't able to fit into my neighborhood to pick the car up nor could he fit in the neighborhood to drop it off for me. He parked in the middle of the street, and I had to drive there to meet him. Even though the car didn't work. I had to drive it anyway.

    Other than that, the guy was very nice. I would tell my friends that Sherpa might be their best bet. They’ll get the job done and it’s worth it.

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    PriceStaff

    Reviewed April 18, 2025

    I found Sherpa to be convenient and easy to deal with, and I was pleased with the quote they gave me. They picked it up the vehicle from my mom and brought it to me.

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    Reviewed April 18, 2025

    I needed to ship a classic car from Iowa to Arizona. I saw Sherpa, and they had a 5-star rating. Their website was very professional and easy to operate. When I contacted them, I was very impressed with the agent that I talked to. They gave me the quote promptly, and it was reasonable. A couple of hours before my car was delivered, the driver texted me. He came on time and delivered it in perfect condition. I had an excellent experience.

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    Reviewed April 16, 2025

    The driver did everything that was expected keeping us updated on the progress to the destination. We are very happy with the company and the price was very competitive and would definitely use Sherpa again. I have recommended Sherpa to all our friends if they are in need of a transport company.

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    Reviewed April 4, 2025

    I had purchased a Jaguar XKR convertible on the East Coast and needed to get it into Wisconsin. We did an enclosed transport. The rep was very thorough. He followed the script. He went through everything. It was very professional. I gave him a number that I was looking to hit and they were able to hit it. So, I was very happy. Their Price Lock Promise is always good. It's nice to know that you're not going to pay any more than what they said. I was in the trucking business, so I understand that sometimes if you want get it done, you may have to pay a little more.

    The pick up and delivery was absolutely seamless. They contacted the seller of the car at the origin. They took care of that with him. And during the delivery, they gave me all the details. The carrier driver contacted me and said he was going to be there at a certain time. I like how seamless the transport was and how professional the company was. They did exactly what they set out and said they were going to do. I usually ship in about a half dozen cars a year, so I would use Sherpa again.

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    Response from Sherpa Auto Transport

    Jim, thank you for your fantastic review! We're thrilled to hear that our enclosed transport option met your expectations and that our team provided a seamless experience. Your appreciation for our exclusive Price Lock Promise means a lot to us. We look forward to assisting you again with your future vehicle transport needs and greatly appreciate any recommendations you offer to others.

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    Reviewed April 3, 2025

    Sherpa Auto Transport’s service was good. The representative was friendly and easy to negotiate with. And they did the transport fast. I expected they would use one week, but they only used about six days. And the vehicle arrived in condition. There was nothing to worry about. So, if I need to relocate, I will definitely use Sherpa again.

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    Response from Sherpa Auto Transport

    Thank you for your fantastic review! We're thrilled to hear that our expedited delivery and friendly service exceeded your expectations. It’s great to know your vehicle arrived in perfect condition, we appreciate your recommendation, and hope to assist you again in the future!

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    Customer ServiceStaff

    Reviewed April 3, 2025

    We had a great experience with Sherpa. We went with them since they had the ability to transport our Jeep Wrangler in the time frame and price we wanted. Their customer service was great, and they had a good driver. It took a little while to get the driver pass. But he was really courteous, easy to deal with, and very professional on both ends. We loved that he was quick. It was a pleasure to deal with him. The only thing that was a little unsettling was we still had to pay at the end after paying for everything upfront. They went back and forth with the price in how they arrange to get a carrier. Besides that, everything was fine.

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    Customer ServicePriceStaffRates

    Reviewed April 3, 2025

    I went with Sherpa because, reading the reviews, everybody seemed to like them. When I contacted them, they were very nice to talk to. It was easy setting up the transport, and they had good price. The driver was very pleasant all the way through. I called him because there were tornadoes en route, and he told me he’s safe. He said the weather looks fine where he was and he would pull over when it gets bad. He delivered the car perfectly fine, on time, and it came in great condition. I highly recommend them.

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    Response from Sherpa Auto Transport

    Thanks for sharing your experience, Steve! We're thrilled to hear that our team's communication and service met your expectations, especially during challenging weather. Ensuring your vehicle arrives safely and on time is our top priority. We're grateful for your trust in us and appreciate your kind words about our competitive pricing. Safe travels ahead!

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    Customer ServiceTechPriceStaffRates

    Reviewed April 3, 2025

    Sherpa was the only one that called me when I was looking for transport companies online. They then emailed me information and forms to fill out. It went very smoothly. Their quote was very reasonable and cheaper than a first-class flight to the West Coast.

    At first, I thought the driver would pick up the car in the house. Instead, he called and told me to bring the car to Home Depot. I went to the house, drove it there, and saw his truck on the way. It was a race against time, but I made it. It was a tight finish. Amazingly, he took it cross-country and got it to Santa Cruz in three days. We picked it up on Monday night and it was delivered on Thursday night. That was quite fast. My son-in-law went to another Home Depot, met the driver there, and picked up the car. It all went smoothly, and the car arrived in good condition.

    The only problem I had was Sherpa couldn’t tell me when the car was getting picked up because another contractor was taking it. They said any day between Friday to Monday. I had to get the car ready and packed up for shipping, and I was not sure which day it was gonna be. I asked them to notify me a day in advance. But it all worked out in the end.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 3, 2025

    I did a search, and Sherpa came up with good reviews. Their rep seemed very knowledgeable about the process and made it easy for me to make the arrangements. The delivery was great. My wife was having some surgery at that time so, I had to make specific arrangements to have it dropped off so that I wouldn't be running between the two.

    The car was picked up in Oregon. My son was the one who was there for the pick-up. And I did the drop-off. The driver was a woman and was very friendly and explained a few things when we took it right to the very end of the drop-off. All I really had to do was drive the car into the driveway.

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    Customer ServicePriceStaffRates

    Reviewed April 3, 2025

    Sherpa is a reputable company. They picked up when they said they were gonna pick it up, and they delivered when they said they were going to deliver it, so that was good. From the very start, I already had good vibes with customer support, and the driver was very nice.

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    Customer ServicePriceStaffRatesCommunication

    Reviewed April 3, 2025

    Sherpa had high ratings, so I went with them. Their quote seemed pretty average. My niece contacted them to set up the transport, and I received the car. The driver who delivered was good, and the car looked exactly like we left it.

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    Punctuality & SpeedStaffValueFollow-Through

    Reviewed March 31, 2025

    Outstanding. Delivery was as promised. Pickup was timely. Seamless. Very professional. Driver was friendly and courteous. Transport was very good. Will use again. Everything was as expected. Quality in every respect. Safety first. Timely pickup and delivery. Good value. Met expectations in every way. Easy to work with and schedule. Worked with in making schedule change.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Richard, thank you for your fantastic review! We're thrilled to hear you had such a seamless experience with our service. Our team takes pride in professionalism and safety, so it’s great to know we met your expectations. Looking forward to serving you again soon!

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed March 30, 2025

    Sales was helpful and responsive. A minor communication error between sales and scheduling caused a little confusion, but was quickly resolved. Same driver did pickup and delivery for the 850 mile move. Mario was professional and respectful for both. He was very attentive and cautious in loading, securing and unloading my vehicle. Price was appropriate and exactly as quoted initially, move was in 5 day window selected and vehicle arrive with no damage at all. Would definitely recommend and use again. This was my first auto transport experience.

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    PricePunctuality & SpeedRates

    Reviewed March 29, 2025

    I must say that so was worried at first about using Sherpa Auto Transport but after that fact that my car was transported safely and quickly!!! The price was unbelievable lower than other companies! Anytime I needed to speak to someone they were there to answer all of my concerns! I will tell everyone that Sherpa Auto Transport is the way to go. The quote that they give you is it! No changing prices!

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    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed March 25, 2025

    My experience with Sherpa was very good. I was going through a busy time and trying to coordinate everything with my daughter and my ex‑husband. There was a lot going on, but they were very patient. If I asked them to call me back in half an hour, the representative would call back.

    He never pressured me, but he always returned my calls. He was courteous and understanding of everything I had going on. I thought the quote was a little high, but everything worked out perfectly. I guess you get what you pay for.

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    Response from Sherpa Auto Transport

    Thank you for choosing Sherpa Auto Transport and for such a thoughtful review! We're genuinely delighted to learn that during a hectic time, our customer service exceeded your expectations. It's wonderful to hear that our representative was patient and accommodating to your schedule. While we understand the quote may not have been the lowest, we appreciate you recognizing the value and quality of our service. It's our mission to ensure every client's experience is smooth and stress-free, so it's rewarding to know we met your expectations. We look forward to assisting you again in the future!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 23, 2025

    Sherpa arranged transport of our truck from Amarillo, Texas to Cave Creek, Az. Sherpa picked up the truck on the requested day and delivered 2 days early! Definitely recommend and will be the first transport carrier I will call if needed. Driver was very professional. It could not have been any easier.

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    Customer ServiceStaffRates

    Reviewed March 18, 2025

    We had a great experience. Our Sherpa rep made us feel comfortable with the level of expertise and making us feel like a valued customer. We were impressed with Sherpa’s reviews and A+ BBB rating and they validated that rating during our personal experience. We called on a Tuesday and by Wednesday our car was on the truck (we beat the end of season Florida rush home!). Our driver, Robert A, was fantastic and did everything he said he’d do. A seamless A+ operation from start to finish. Will definitely use them again.

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    Response from Sherpa Auto Transport

    Barry, thank you for the fantastic review! We're thrilled to hear that your experience with Sherpa was seamless and that the driver provided top-notch service. Your satisfaction means the world to us, and we’re glad we could help you beat the rush. Looking forward to serving you again in the future!

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed March 13, 2025

    Agent I spoke with on the phone initially was upfront and transparent about the whole process and the exact cost. The car was picked up as scheduled and without incident. The driver was helpful and very professional. The car was delivered ahead of schedule and also without incident. I would happily recommend Sherpa to friends and family. I think the price was very reasonable, perhaps not the cheapest, but if I paid a little more it was worth it for the peace of mind and superb service from start to finish.

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    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed March 12, 2025

    This was the second time using Sherpa Auto Transport and both times have been effortless and truly great. Both shipments were cross country. Arrangements were very easy to book, there was excellent follow up and communication. Pick up and delivery were smooth and as scheduled. I would definitely recommend Sherpa!

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    Customer ServiceStaffRates

    Reviewed March 7, 2025

    My husband chose Sherpa and he did most of the scheduling online. The only part that I did deal with personally was when they called to tell me that they would be picking it up, and then when they let us know that it was gonna be delivered.

    Pickup and delivery went very well. The guy who picked it up and delivered it was wonderful. He was very friendly. He was very professional, very quick, very kind. But we were given zero notice that it was getting picked up or delivered. We were told less than an hour that they would be there both times. In both cases, it was okay and we were able to make it work. But had it been slightly different, it could have been not okay.

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    StaffFollow-Through

    Reviewed March 7, 2025

    I had my son’s car transported since he went off to the Air Force. His car was in Colorado, and he was at tech school in Mississippi. I signed up online about six weeks before I needed the service, and a bunch of people contacted me. I was overwhelmed. After I did some research online, Sherpa seemed to be the most reputable because they had good reviews. They were not the cheapest, but I felt it was more important to get the car efficiently and in good order. When I called them, they seemed very professional and explained everything very clearly and kept me informed along the way.

    The other people that contacted me were not clear about who was the agent and who was going to transport. Sherpa was clear that they were the agent and explained how they would go out for a bid, when I would hear back, and how long it would take. They were correct about all of that. I made a call on a weekend, and within that week, it was collected. Within seven or eight days, it was delivered. That was painless. They provided good service and were very efficient. My experience was incredibly positive.

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    Sherpa Auto Transport
    Response from Sherpa Auto Transport

    Thanks for choosing Sherpa Auto Transport, Stacey! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to make sure your shipment is handled with care.

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    PriceStaffRates

    Reviewed March 7, 2025

    I tried a transport company before and they were horrible. They tried to raise the price on me the last time and they didn’t do good. Because of that, I got the 10 best moving companies. Sherpa was number one, so I went with them. I had an excellent experience with them.

    The driver was excellent and went way beyond. I have never met such an accommodating and careful young man. When he picked up my 1991 Ford Mustang, it was snowing and it was so bad. He was right out in the snow doing everything he could to get my car. It was a non-running car, so it was very hard. I told him it’s my baby and he better not let anything happen to it. I know he did the same when he dropped it off in Florida, because my son was down there with him and he said the very same thing. He was just wonderful.

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    Response from Sherpa Auto Transport

    Janice, thank you for sharing your fantastic experience! We're thrilled to hear that our driver made a positive impression while handling your 1991 Ford Mustang. It’s great to know that despite the challenges, we could provide a stress-free and pleasant transport experience. Your recommendation means a lot to us, and we’re grateful for the trust you placed in Sherpa. We look forward to assisting you again in the future!

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    Customer ServiceContract & TermsPriceOnline & AppStaffRates

    Reviewed March 7, 2025

    The driver was professional, friendly, and did his job well. The price was very competitive, and that’s why I ultimately went with Sherpa. Setting up the two‑car shipment was more difficult than it should’ve been. There wasn’t a way to do it online, so I had to call in to get it set up.

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    Sherpa Auto Transport Company Information

    Company Name:
    Sherpa Auto Transport
    Company Type:
    Private
    Year Founded:
    2017
    Address:
    5960 Fairview Road, Ste. 400, PMB 4554
    City:
    Charlotte
    State/Province:
    NC
    Postal Code:
    28210
    Country:
    United States
    Website:
    sherpaautotransport.com