Sherpa Auto Transport

Sherpa Auto Transport Reviews

Special Offer

FREE car wash upon delivery!

FREE car wash upon delivery. Additional discounts available for multi-shipments, Active Duty Military, First Responders, Students, Snowbirds, and Repeat Customers.

Sherpa Auto Transport Reviews
4.9(4,826)

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Special Offer

FREE car wash upon delivery!

FREE car wash upon delivery. Additional discounts available for multi-shipments, Active Duty Military, First Responders, Students, Snowbirds, and Repeat Customers.

Overall Rating4.9 out of 5
See all 4,826 reviews

About Sherpa Auto Transport

Sherpa Auto Transport is an auto transportation provider offering door-to-door shipping, customer service focused on professional, frequent communication, and accurate pricing based on real-time data. Sherpa’s Price Lock Promise tells you exactly how much it will cost to ship your vehicle. You can contact Sherpa Auto Transport to get a free full-service auto transport quote.

Pros & Cons

Pros

  • Door-to-door shipping
  • Strictly vetted carriers
  • Price Lock Promise
  • Free car wash upon delivery

Cons

  • Terminal-to-terminal transport not offered

Bottom Line

Sherpa is dedicated to providing transparent pricing, personable customer service and hassle-free auto transports. There's no charge until a carrier is secured, and its Price Lock Promise makes financial sense.

Sherpa Auto Transport Reviews

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Page 3 Reviews 35 - 235
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PriceStaff

Reviewed Oct. 19, 2023

Sherpa coordinated and provided transportation of my high-end ‘57 Chevy hot rod show car over a distance of about 1800 miles. It arrived in perfect condition, the driver (Dennis) was terrific, and the cost was reasonable. Dennis even had to deal with a battery that failed (cell shorted out) just before pickup, and was gracious about it. Highly recommend Sherpa. The cost of everything is quite unpredictable at this point, and they honored their price guarantee, which is very appreciated.

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Response from Sherpa Auto Transport

Thank you for the great review! Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. Thanks for choosing Sherpa. We look forward to assisting you again in the future!

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Reviewed Oct. 17, 2023

Sherpa was great at communicating and explaining every step. I was particularly pleased with the transport company that worked with us. Polar Logistics. After a poor experience with another company, Sherpa was incredible to work in every aspect of getting my daughter her car away at college.

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Price

Reviewed Oct. 17, 2023

After much consideration, I landed on Sherpa because of the guaranteed pricing and good BBB reviews. The quote was accurate and my vehicle was delivered in great shape as promised. They also communicated the entire way through the process. Sherpa also explained the way the process for transporting a vehicle works.

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Response from Sherpa Auto Transport

Nkruma, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!

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StaffDelivery & Shipping

Reviewed Oct. 17, 2023

They were knowledgeable, reliable and friendly. Any questions that I had as far as shipping, pricing, pickup, and drop-off were answered respectfully and thoroughly. They never made me feel like anything that I asked was over the top. The vehicle's condition upon arrival was okay. The only thing that happened was the window was left down, and it got some rain in there, but it didn't damage anything.

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StaffDelivery & Shipping

Reviewed Oct. 15, 2023

The two vehicles I had shipped arrived earlier than they were supposed to. Everything was good and they arrived in perfect condition. The transport company did a really good job. The driver was very helpful and professional.

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Customer ServiceStaff

Reviewed Oct. 15, 2023

I was moving from Tucson to Virginia. I talked to someone in May and because I called that early, Sherpa gave me a substantial discount so that I wasn't paying the summer rates. The original person that I dealt with was very good. He was very friendly. He confirmed everything in writing. He was very, very helpful. The driver was extremely friendly, and helpful. He gave me a general idea of when the car was going to be delivered up to Virginia and how he would reach us. It was at night when he delivered it. The guy was very professional. He was prepared. He had the car unloaded right away and then took off for Philadelphia. It was a very, very easy move.

I've encouraged other people to use Sherpa. The only issue that we had was that no one could tell me precisely when the car was going to be picked up. We thought it was gonna be picked up on Friday, but it wasn't picked up until Sunday. But that was no big deal. They confirmed that someone would be there and they were.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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PricePunctuality & SpeedStaff

Reviewed Oct. 15, 2023

Sherpa's quote was more competitive, and they had really positive reviews. As far as the quote, I felt confident that it was all in. They said, “This is what it's gonna be.” It seemed like all the other ones had some sort of disclaimer like, “There are contingency factors that might affect the final price.” Sherpa offered a price, and by the time they'd finally pick up my car and the price of that transport went up 100 bucks, they would pay the difference so I was left with a reasonably confident estimate that this is what it's gonna be. It was enough to get my attention. Then the more I looked into it, the more I understood that they arrange for the transport but they don't do the transport, but it felt that it was as a business measure. I got the impression that they were very good about being transparent with the customers.

Sherpa shipped an Acura SUV from Atlanta to Maine. The driver was very courteous and he was very quick and facile with the Google translate, so I was able to communicate with him to my satisfaction. The Sherpa site tells you, “Be sure to do this. Be sure to do that.” One thing they said to do when the transporter came is to do the walkthrough with the transporter. What happened was that the transporter came and it was already nightfall. Before he rang the door at my house, he went around the car, took photos, and did the inspection.

Sherpa had emphasized, “Be sure that you do that with the driver.” So, I insisted on doing it over again, and he was very courteous about it. He did it on an app and I was able to pull it up right away. He sent me a link to their app. Technologically, it was very seamless, and so it went off without a hitch. The car went to a friend. I sold it to a friend's sister who's deaf, and she had a neighbor who helped her do the inspection on the arrival, but they were texting me photos of the car when it was still on the truck and when it arrived, and it looked fine. It didn't even look like it got dirty from transport.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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Customer ServicePricePunctuality & SpeedDelivery & Shipping

Reviewed Oct. 15, 2023

When I reached out to Sherpa, they got back to me right away and what they said they were gonna deliver, they delivered via email almost instantaneously so I was able to compare pricing. Also, they had good ratings on the Better Business Bureau and I felt pretty confident with them. The price seems high to me but quality of service was good. The pickup was exactly as they said it was gonna be and they were early on the delivery. It was perfect.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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PriceStaffDelivery & Shipping

Reviewed Oct. 15, 2023

Company did a very good job with the delivery of my car. Everyone I dealt with was very professional and helpful. They notified me well in advanced for my car to be picked up and delivered. The cost they quoted was the amount I paid and they picked up and delivered my car on the dates they quoted and in the same good condition.

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Staff

Reviewed Oct. 14, 2023

We arranged for Sherpa to pick up a car that my father had owned and they contracted with a driver. The driver picked up the car in California and dropped it off in Central Pennsylvania as agreed. That took three to four days. The driver could have called us a little bit earlier in terms of pickup and drop-off time. We didn't have much control over pickup and drop-off times but I can understand why. He was on a tight schedule. That aside, the experience went pretty well. We paid the driver and Sherpa as agreed.

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Customer ServicePricePunctuality & SpeedStaff

Reviewed Oct. 14, 2023

They explained everything. It was smooth. The driver was great. He stayed in communication with me and he was on time when he said he was. The guy who took my order originally was awesome as well. The cost was very reasonable compared to some of the other stuff I saw and they did what they said they were gonna do.

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Response from Sherpa Auto Transport

Thank you for the great review! Sherpa is committed to making the process as easy as possible by staying in touch with you throughout the process and only working with highly vetted carriers. It sounds like you had an exceptional experience with your carrier - something we will certainly make note of in their file so other customers can receive equally great service. Thanks for choosing Sherpa. We look forward to assisting you again in the future!

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Price

Reviewed Oct. 14, 2023

Sherpa's quote was good. During the delivery, we had to go meet the driver. I live in a small area. It’s hard for the truck to come in and out. They tried to pick a convenient place which is just a couple miles away from my house.

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PriceStaff

Reviewed Oct. 14, 2023

It was simple to set everything up with Sherpa. They were very honest. I gave the gal the information, they told me what it’d cost, I sent them the money, and I got my truck. They contacted me when it was picked up, and the driver texted me when he was about to town. They brought it straight to my house. They did a good job for the price.

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Reviewed Oct. 14, 2023

Sherpa did a good job communicating with me and keeping me in the loop. We had somebody pick the car up in two days.

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Sherpa Auto Transport
Response from Sherpa Auto Transport

Paul, as our many reviews attest, we are known for our industry knowledge and being transparent and customer-centric. This is why when we briefly worked together we made sure we did everything in our power to get your car shipped. Consistent, clear communication and honesty are the foundation of our philosophy. Thank you for choosing Sherpa Auto Transport. We look forward to serving you again in the future!

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Customer ServiceStaff

Reviewed Oct. 14, 2023

The driver was awesome. When I met him, I forgot my keys around his truck. Luckily, I called him and came back and grabbed my keys. He was still there. So it was naturally beautiful. I highly recommend Sherpa Auto and they should keep doing what they're doing well and improve. They could put some more paint on the body of the vehicle that is transporting the vehicle to make it look brand-new and fresh. But they're pretty strong.

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Reviewed Oct. 14, 2023

The transport was very smooth and simple. They went under their quoted time. I was very pleased with them. The driver communicated with me before he picked up the automobile, when he was en route a couple of times, and prior to delivery. We agreed on a mutual location that was easy for him to navigate if he was in a full size semi type of car hauler. We negotiated that really quickly, and then I met him and picked up the vehicle there. The final cost came in slightly under what they had estimated, so I was very happy.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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Customer ServiceStaffDelivery & Shipping

Reviewed Oct. 13, 2023

Our neighbors handled the pick-up for us and they were super impressed. The driver had a link so I could see where he was at all times, which was pretty cool. I like that. He sent it in an email to my neighbors who signed for the pick-up, and they forwarded it to me. It's very, very worthwhile. It gives you a little bit of comfort to be able to see where it is. The delivery was at our new location and it was just perfect. We were called two hours in advance to give us a heads up so we were able to meet the driver with no problem. Overall, it was very efficient and organized, and seamless. It was well worth the money for me.

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Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

Reviewed Oct. 13, 2023

I went to Sherpa's website, filled out a form, and got a quote. Someone emailed me. I emailed them and they replied pretty fast. I was overseas and I couldn't make phone calls so we communicated through email and that was pretty good. My car is a pickup truck and it's pretty big. The price for the service is between normal and on the little expensive side. But the service is good and the price lock is fine. During the delivery, I was 10 minutes late. When I got there, the driver was already there. He drove my car to the parking lot and he waited in his truck for me. He gave me my key and everything went smoothly.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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Customer ServiceDelivery & Shipping

Reviewed Oct. 12, 2023

I would highly recommend Sherpa Auto Transport and would definitely use them again. Their communication was excellent right from the start in terms of finding a carrier, letting me know pickup times as well as delivery times. Everything went off very smoothly. A high quality and trustworthy company!!! I'm already planning to refer them to a friend.

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Punctuality & Speed

Reviewed Oct. 11, 2023

Of all the aspects of moving, Sherpa Auto Transport was by far the easiest on me. They were prompt with no disclaimers, accurate as to time and place and courteous in every encounter. I'm still waiting for my furniture (3 weeks!), but at least have my Honda to keep me company.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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Customer ServicePricePunctuality & Speed

Reviewed Oct. 11, 2023

We received a call within 3 hours that they had a carrier available and were able to set a pickup time for next am. Driver was on time, took pictures, and was professional. The vehicle arrived in Florida quickly. Payment was super easy and as quoted with no surprises. Highly recommend.

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PriceDelivery & Shipping

Reviewed Oct. 10, 2023

After dealing with other auto carriers (with some horrible experiences), we picked Sherpa to transport our car to our winter home in FL. Sherpa's price was great (better than others I contacted) and they kept me apprised every day of their progress in securing us a carrier. Prior to the five days expiring, they found a carrier which cost almost as much as the original estimate, meaning their portion for their services was decidedly lower. The carrier was wonderful and our car was delivered in great condition. We intend to use Sherpa for all of our future transport needs.

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Response from Sherpa Auto Transport

Barbara, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!

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Customer ServicePriceStaff

Reviewed Oct. 9, 2023

I want to tell everyone what an exceptional experience I had with Sherpa. My daughter passed away in May 2023 in Fresno CA and I needed to transport her 2014 Camaro from Fresno to southern Ohio. After much research and reading many reviews, I settled on Sherpa. It was absolutely the right decision. First, Sherpa guaranteed their price. Second, communication throughout the entire process was excellent. The transport driver, as well as Sherpa, kept in constant contact with me from pickup to drop off, advising me of the driver’s progress and ETA, and the car was delivered earlier than expected. Finally, the entire process was seamless, start to finish. A wonderful experience! If you need vehicle transport, don’t hesitate. Call Sherpa!

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Customer ServicePunctuality & SpeedStaffDelivery & Shipping

Reviewed Oct. 8, 2023

Everything went smoothly with great communication and very professional support. The driver was extremely careful and detailed in the timeframe regarding estimated delivery day and timely. It ended up being exactly when they said. The car was perfect upon delivery! Would highly recommend Sherpa especially with any exotic car.

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Response from Sherpa Auto Transport

Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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PricePunctuality & SpeedStaffDelivery & Shipping

Reviewed Oct. 6, 2023

This is the first time I used a shipping agency and I was very impressed. They were very friendly and Shane answered all of my questions without pressure. They gave me a price that had no added costs attached and was guaranteed. All information was clearly explained and sent to me. The actual transporter was polite, professional and fast. Our lil' blue Mini arrived at its destination safe and excited to take the big adventure traveling on the top of the big transporter. I would definitely use them again.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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Punctuality & SpeedStaffDelivery & Shipping

Reviewed Oct. 4, 2023

The driver was very professional, efficient and friendly. Driver walked around the car with me to note if there was damage. The car was delivered in a timely manner and in good shape. The delivery date was scheduled for the 26th. Car was delivered on the 27th. Driver called ahead to update me on the delay. Driver called to let us when he arrived with the car at Walmart parking lot. I was very concerned about shipping the car. It went smoothly. Victor did a fantastic job.

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Response from Sherpa Auto Transport

It's great to hear that you had a great experience working with this carrier. We will be sure to add this to his file as we consider him for future transports. Thank you!

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Customer ServicePriceStaff

Reviewed Oct. 3, 2023

I decided to ship my car with Sherpa. I've never done this before but moving cross-country, I knew there was no way I could handle a multi-day road trip with two small children and a carsick-prone dog. Sherpa was the lowest price I found and had the highest ratings of the auto transport companies I found. The only tiny complaint I had was calling for help there was a long wait, but the recorded message said I'd get a quicker response through email. This was true and I got very quick responses to emails I sent throughout the process, but if you prefer phone support, this may take more time for you. (I actually love being able to email so it's not an issue for me.) The entire experience was very seamless and I knew what to expect, had great communication from the driver and my car arrived on the first possible day of the delivery window which was a great surprise. Highly recommend!

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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PricePunctuality & SpeedStaff

Reviewed Oct. 1, 2023

This is my second time using Sherpa to transport a beloved 1988 Lincoln Town Car across the country. Each time it has arrived safely and on schedule! I recommend giving yourself a buffer when scheduling so the window of pick up falls just where you need it. I cut it a little close the first time but Sherpa was so helpful in getting it all to work out. I also appreciate their return customer rebate which helps keep the price down a bit. :) I also like knowing that my price is locked in.

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Customer ServicePunctuality & SpeedStaffDelivery & Shipping

Reviewed Sept. 30, 2023

The whole experience was excellent. From the quoting and responsiveness to the communication about pickup and along the way to the delivery communication and flexibility. It could not have worked better. The car arrived safely and on time. More on the early side. The driver was excellent. Courteous, responsible, professional, communicative. We would use the Sherpa again.

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PriceStaff

Reviewed Sept. 29, 2023

Our Sherpa rep was excellent and very knowledgeable. The driver was very good too. My pickup was in Sioux Falls and he picked up the car from our house. The drop was in Westworld. The driver delivered the car to the hotel we were staying at with the car keys as agreed. The car was in very good condition. The quote was good and was the same at the end.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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PriceStaff

Reviewed Sept. 29, 2023

Everything was straightforward. It was all aboveboard. The money part and the assurances were fine. I was only there when Sherpa Auto Transport picked the car up. The street where I live is narrow and windy, so we agreed to meet at a grocery store a mile away at a big parking lot. The carrier-driver walked through, looked at the car and documented if there were any issues. The guy who received the car said it was in good shape and everything was fine. It would probably be a three-day trip. So, the cost was fair compared to the cost of driving it, gasoline, and staying in a hotel.

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Customer ServicePriceStaff

Reviewed Sept. 29, 2023

Everyone in the chain was wonderful. They got back to me almost immediately and were very outgoing. It was a tremendously good experience with Sherpa. I had to meet my driver about three miles away because of the size of the truck but he was very communicative. I got my car within 24 hours so I would give Sherpa an A+. The quote was very reasonable and I actually tipped the driver $175.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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Staff

Reviewed Sept. 29, 2023

The driver texted me to let me know where he was and when he expected to get to us. He let us know when he was gonna be in the area for delivery. Because we live in downtown Philly, he wasn't able to physically come to where we were. So he just gave us a location where he was able to pull the truck over and unload, and I met him over there. The vehicle was fine upon arrival. They charged me what they quoted me.

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PriceStaff

Reviewed Sept. 29, 2023

Sherpa was great to work with and were very responsive and detail oriented. The pricing was very competitive for my transport from CT to FL. I would definitely recommend them. The truck driver, Julio was terrific too and got my car down there faster than I would have been able.

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StaffDelivery & Shipping

Reviewed Sept. 28, 2023

I had a horrible experience shipping my car from Florida to Connecticut with another transport service. So on my return trip I used Sherpa which was highly recommended. I would absolutely use them again. The whole process from booking the trip to picking up the car to delivering the car was seamless. The driver was friendly, courteous, very professional.

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Response from Sherpa Auto Transport

Susan, we know there are a lot of options to choose from in the auto transport marketplace and it means a lot that you trusted us to ship your car. We pride ourselves on working hard for our customers by providing them with fair pricing, frequent and courteous communication and a trusted network of carriers. Thank you for choosing Sherpa Auto Transport!

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Customer ServicePunctuality & SpeedStaff

Reviewed Sept. 27, 2023

Sherpa was seamless from start to finish. Moving across country and getting ready to schedule them for another vehicle. We've used auto transport companies before and never really had any issues which really made Sherpa stand out even more. From the booking process to the professional demeanor of the driver, they took all the pain and guesswork out of what could be a very nerve racking process. They stayed in constant communication and gave us a breakdown of each step and where they were in each step. And the car showed up 2 days early. Great company with well deserved positive reviews.

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PriceStaffDelivery & Shipping

Reviewed Sept. 27, 2023

Had Sherpa transported my car from LA to Sacramento area. Called the company on Wednesday morning. An auto carrier was located early afternoon. Car was picked up on the same day at 6pm. The car was delivered on Friday morning as promised by the driver. Car was In perfect shape at delivery. Just a bit dirty because of open transport. Excellent service at a fair price.

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Customer ServiceDelivery & Shipping

Reviewed Sept. 26, 2023

Eveything about this delivery was exceptional. HOWEVER, I did send in the proper paperwork to get a $100 rebate for a returning customer and never received the rebate. I am very disappointed in this part. Please follow up on this, or this is false advertising. ** Thank you. Please respond.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

We will also inform our fulfillment team about your rebate, and request that it processed as soon as possible.

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Delivery & Shipping

Reviewed Sept. 25, 2023

Absolutely the best company to transport your car(s). No hassles, no worries. Our Ford Escape as well as our new Jag were delivered with care as promised. Now I need to figure out how to access the $100 rebate! Will recommend Sherpa to others as they were recommended to me.

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Punctuality & SpeedDelivery & Shipping

Reviewed Sept. 25, 2023

It was a smooth process from pickup to delivery. Drivers are courteous and keep you timely updated. No issues whatsoever. Have used the service twice in the past year transporting cars from Ca to NY. I found the rate to be reasonable and time it took for the car to be delivered was as expected.

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Customer ServicePunctuality & SpeedStaff

Reviewed Sept. 25, 2023

The driver was fast prompt courteous and professional. Great communication and took extra time to make sure my car was unloaded safely. A true professional in the industry. Would highly recommend and would use again. Car traveled 1300 miles and was perfect when it arrived. Drove through the weekend to make sure it arrived at the agreed upon time.

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Staff

Reviewed Sept. 23, 2023

I was very pleased with my experience with Sherpa. From the onset they were very organized and communicative the whole way. The driver who delivered the car was great. He kept me informed as he got closer and coordinated a mutually convenient drop off. Very satisfying experience! Five stars all the way.

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PricePunctuality & Speed

Reviewed Sept. 21, 2023

The transport of the car went pretty fine and everything was timely and done on time. Also, the quote that they gave us was exactly what the final price was. I'd tell others to call Sherpa if they need their car transported.

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Response from Sherpa Auto Transport

Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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Customer ServicePriceStaffDelivery & Shipping

Reviewed Sept. 21, 2023

Sherpa did a good job. The customer service team was great. The rep answered all my questions. I had never shipped a car before, so I had no idea what I was doing. She was very knowledgeable, patient with me, and explaining the process. The quote was a reasonable quote. It was like middle of the road. Some companies quoted so much lower that I knew it was not gonna be something that they would possibly do. Plus, Sherpa did a price guarantee. Even if they were having trouble shipping it at the rate that they quoted me, they would come down on their portion of it and give the driver a higher portion so that my rate wouldn't change.

The delivery was good. They had me meet them in a Walmart parking lot. We had already moved out of our house and we were staying in an Airbnb. It was in a really small residential area where the truck would not have fit down the road. So they had me meet them in a Walmart parking lot, which was great. The driver was very informative. He took pictures. He explained everything to me. My daughter picked it up because we hadn't gotten to the destination yet, and she had no problem. She met the driver there, gave him the money, and the car was still in the same condition as when we put it on the truck. So, everything went very smoothly.

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Response from Sherpa Auto Transport

Christine, shipping a vehicle for the first time can feel daunting. We do our best to alleviate any concerns a customer might have by being courteous, honest, and communicative throughout the entire auto transport process. Our commitment to top-notch customer service along with our transparent pricing backed by our Price Lock Promise and thorough carrier vetting process makes it possible for us to provide the excellent experience you, and so many others, have had.

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Customer ServicePricePunctuality & SpeedDelivery & Shipping

Reviewed Sept. 21, 2023

The shipping of my pickup went very smoothly thanks to Sherpa. The quote was reasonable and didn’t change. The pick up and delivery window was well within my time frame. Communication from Sherpa and their chosen shipping partner was excellent. I have no complaints and definitely recommend Sherpa Auto Transport.

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Response from Sherpa Auto Transport

Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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Reviewed Sept. 21, 2023

Once picked up, it would be helpful to get more frequent updates on transport status. My car arrived 5 days earlier than estimated and I only had 12 hour notice. Also, they need to inform their dispatchers about the terms used for check payment. The contract required a certified check, but the dispatcher wouldn’t acknowledge that a cashier's check (or bank check) is the same thing.

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Punctuality & Speed

Reviewed Sept. 20, 2023

Sherpa did a fantastic job finding us a carrier to ship the cars. I had two cars shipped in an inside carrier. I had a wonderful experience. The carrier arrived on time and dropped off the cars on time in perfect condition. I was very pleased! Sherpa was very transparent! Highly recommended! Will definitely use again.

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Response from Sherpa Auto Transport

Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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Customer ServiceStaff

Reviewed Sept. 20, 2023

Sherpa seemed like they were the most efficient. They were also the first ones to reply back for a quote. Their customer service team reached out right away, and followed up when they said they would follow up both at the beginning and at the end of the process. The carrier contacted me the day the vehicle was arriving. They ended up showing up a day early. So I had to change the address and that was no problem. It was really easy. I like the convenience of the service. The convenience made it worth it.

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Staff

Reviewed Sept. 20, 2023

Unlike our previous experience with Sherpa Auto Transport, this time, we blew through the pickup window without an assigned driver. Sherpa staff was very kind and worked hard trying to get me a driver. Eventually, we got a driver after we added in more money for the driver. Throughout this setback, Sherpa staff was patient and professional.

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Customer ServiceStaffDelivery & Shipping

Reviewed Sept. 20, 2023

I lived in a rural area and it wasn't easy for Sherpa to find a carrier for me, but they did! PIck up was easy and went as planned and car was delivered in good condition. I forgot to ask for the bill of lading upon pick up. When I called the driver he said he could email a copy to me but it really wasn't necessary. Everything turned out fine but I would have felt a little more comfortable with a piece of paper in my hands. We did get the bill of lading upon delivery.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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Punctuality & SpeedStaffDelivery & Shipping

Reviewed Sept. 20, 2023

They have the cheapest option and they're best reviewed. There were no issues in my experience with them. The only minor issue was the timing of the delivery was a little inaccurate. The driver was three hours late.

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Customer ServicePricePunctuality & SpeedStaff

Reviewed Sept. 20, 2023

We didn't know for sure exactly when we were going to move, and Sherpa was very flexible and able to fit us in the date that we needed to move in. The pickup was in the middle of the street, a two-lane road. We had to do it in a turn lane, and it was at 11 o'clock at night. I didn't appreciate that, but I gotta work with their schedule, which was not that big of a deal. We had flashers and flashlights out, and it was in a well-lit area so it was not too bad to pick it up, because the street that I lived on was fairly small. The driver knew what he was doing. He looked at the car to make sure there was no damage or what little damage there was on the vehicle, he noted.

For the delivery of the vehicle, we were in contact with my daughter and her husband. We had a GPS tracking device on the vehicle too, so we could follow the transport of the vehicle down there. We told them, “Well, it’s within about 100 miles,” so they started making sure their phones were nearby so they could answer the call for them to pick it up. The drop-off went excellently. It was a larger street by my daughter's house, and my daughter and her husband were able to pick the vehicle up without any issues. The vehicle was perfectly the same condition as it was picked up. It was a little dirty, but they washed it anyway, so it was great. The quote was also right on, and we even got a $100 discount. I would recommend Sherpa.

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Price

Reviewed Sept. 19, 2023

Our experience with Sherpa was great. It was easy and it worked out fine. Everything that was supposed to happen happened. We had them ship a Toyota Camry from New Hampshire to Michigan. The car didn't have any issues at all. The cost was right where it was supposed to be. We had stuff in the car. They told us a weight limit, but we went under. It was X amount of pounds, and what we put in were just clothes because it was just going to my son at school.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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PriceStaff

Reviewed Sept. 19, 2023

After the day the car was picked up, I was told the transport would take about five business days. The car came as expected. Since I didn't have a house here, the truck driver and I decided to meet at a parking lot but he couldn't enter, so he just parked on the transition lanes on the roads where you change lanes and dropped my car off. It was all good. The quote was accurate but one thing I realized was I was told $1,300 and I accepted it as soon as the rep from Sherpa said it. But I could have asked for a better rate and I regret not asking for one. I may have gotten a few bucks cheaper but it doesn't mean the service wasn't good. It was great and I had a good experience.

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PricePunctuality & SpeedStaff

Reviewed Sept. 19, 2023

When I was moving my furniture with PODS, I called Sherpa and they were really easy to work with. It was also easy to get hooked up and get the transport scheduled. But it was odd how they tell you to give them the address of where they're picking up the car, where they're dropping it off, and that they might change to another location if they can't get in those streets. They didn't do any of that for me. They dropped off and picked up at whatever was closest to the interstate for them to get off the interstate and get back on. So, my husband had to drive the car quite a way and have somebody follow him to take him home when he dropped it off. It was the same thing with me, I had to have somebody take me 10 miles up by the interstate to pick my car up.

But other than that, the car was transported well and it got here quickly. The whole transport took only five days and the driver was very courteous. He also stayed in touch with me when he was on his way, of where he was and how quickly he would be there. And I pulled in the parking lot the same time he did, so he was right on the timing. The price was very affordable, too. I'd recommend Sherpa.

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Customer ServiceStaff

Reviewed Sept. 19, 2023

The Sherpa folks were great to deal with. They transported my car across the country within the timeline they gave me. When I reached out to them for updates, they were very quick to respond and my car arrived in pristine condition. Very pleased; I will use them again! My car was brand new out of the dealership so, I was a bit anxious that it would arrive without a scratch on it and it did. They took care of it and that’s all I can ask for.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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Customer ServicePunctuality & Speed

Reviewed Sept. 19, 2023

It was super easy to sign up. I initiated the transaction online, gave all the details, then the customer service rep emailed me. It was touch-free. There wasn't too much time on the phone, and the experience was turnkey from start to finish. I have one recommendation for improvement though. This is my experience across the board with these kinds of things, but when the company transfers from sales to dispatching, they get a little less communicative. We were moving, so there was a lot going on. I would have appreciated a bit more of a heads-up from the driver. Knowing the time frame I could drop the car off would have been a little helpful. Besides that, Sherpa was on time, communicative, and professional. The car was in good shape and easy to get set up. They did a good job and I would 100% use them again.

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Customer ServicePriceStaffDelivery & Shipping

Reviewed Sept. 19, 2023

I had a great experience with Sherpa. The only thing was at the beginning, I was getting a little nervous because we needed to get the car shipped before I left. The reps kept telling me that I shouldn't worry and that that's just the way they handle things. They were very respectful and understanding of my concerns, and I waited patiently. They waited till the last minute.

I gave Sherpa a call at the beginning of the week that I was leaving and they said they were looking, then it was three days before I was leaving for West Coast that they called me. They didn't give me any notice, but they picked up the car that afternoon. It gave me about two hours to really get everything ready. Other than that, I was very happy with them. The final cost in relation to the quality of service was good, and the driver was very nice. The car was delivered even before the delivery date. The driver walked around the car with me, and it was just as I sent it. I would still use Sherpa again. I also referred a friend to them and he used them as well.

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Customer ServicePunctuality & SpeedStaffDelivery & Shipping

Reviewed Sept. 19, 2023

Their customer service was great. My experience was quick. The pick-up and delivery of the vehicle were easy and seamless. The driver was fine and handled the car carefully. I would recommend them. The only thing that was a little hard was it was short notice for the drop-off and delivery. A better estimate of timing could have been available. But it was fine.

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Reviewed Sept. 19, 2023

My experience with Sherpa was perfect. They picked up my car in Florida and delivered it to Albany, New York. It got there a day earlier than I expected. They did a great job and I'm gonna use them again in November.

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Customer ServicePricePunctuality & Speed

Reviewed Sept. 19, 2023

Setting up the transport was very easy. I went online and put in some very basic information about what needed to be done. Somebody called me within half an hour of me putting in the information online, and it was a Friday night too, which surprised me. It was 8 o'clock at night and they walked me through that they had somebody and what the cost would be. It was done very quickly. The courier was great. He was texting back and forth with where to meet for a location. We met at a parking lot, and we did all the paperwork that needed to be done. We both took pictures, and I had to sign a paperwork for him, then that was it. He was texting with my daughter throughout the whole drive, so she knew when to expect him.

The car was picked up on a Wednesday, and there was an initial fee that we paid upon them taking the vehicle. The balance was paid by my daughter when she received the car, and there was no change at all in the quote. The car was delivered on Thursday, and my daughter said it looked perfect. I'd definitely use Sherpa again. My daughter is gonna be coming back in another year. This is only a fellowship she was going out for, so we'll probably use them to bring her car back. I'd definitely tell people to use them as well. The quote was exactly as they quoted. There was no change to it.

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Customer ServiceStaff

Reviewed Sept. 19, 2023

The transport took a couple of days, and everything went great. The customer service rep I spoke to on the phone was very helpful and had a lot of insight on how all the different companies work. After I spoke with him, I was easily able to make a decision. Sherpa set up the transport for me, and it went great. They let me know that once a driver would accept, they would let me know in four hours. They took a bit longer than normal, so that extra guarantee that they offer came in handy for an additional amount that they will put towards the fee. Someone accepted and they were super nice.

I love that I could track where the drivers were. I could see how far away they were and get a good estimate. We were sending it to the dealership, so that the dealership would know when they would receive the car. Sherpa also did a great job communicating with us once they were getting close, so that we could further make sure that everything was taken care of. They called me live when they were at the dealership to make sure that everything was fine to have them drop off the car, and that the dealership was accepting the car. It was an overall really great experience.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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Customer ServicePriceStaff

Reviewed Sept. 19, 2023

The sign-up process with Sherpa was efficient. The rep was available on my first call to give me virtually all the information that I could process at that time. But I wasn't in a place where I could make a commitment to the appointment. So, she scheduled a follow-up call and it was well done. The driver was very professional and personable. Our 10-minute interaction with him gave me and my daughter, more importantly, because it was her car packed with most of her worldly belongings going to California, a high degree of confidence that things were gonna be handled very well. We were quoted the going market rate and it was fair value. We had a very good experience with Sherpa.

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Reviewed Sept. 19, 2023

The communication was good with the driver. If we had any questions, we could call and he would return the call. He was very responsive. He was great in both the pick-up and the delivery. So, we're happy.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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Punctuality & SpeedStaff

Reviewed Sept. 19, 2023

Setting up the transport was convenient but I wasn’t ready to make a decision. I was calling in May and the transport wasn't until August. So, I was a little bit annoyed because the guy from Sherpa kept calling me a couple of times a day and I needed more time. The pickup was three blocks from my house. I had to drive the car anyway so it was fine. My street was only two lanes so the driver didn't want to block the street. My daughter and I were flying back and the only problem was that the pickup was on a Friday and there was transport over the weekend. And I got no message from the company transporting over that weekend. And I couldn't reach the transport company because their office was closed. When I called the driver, he said that he no longer had the car because he just did local pickups and handed it off to someone. But everything went well.

The car would arrive in L.A. before we got there so the drop-off was the house of a friend and we would pick it up there. The delivery was in the middle of a huge storm in California and somehow the car got delivered. And it was right on time. My friend lives on a wider street with a lot less traffic so he dropped off the car right in front of his house. The quote went down 100 bucks from May to when I finally did it, which was probably July. I assumed it was the supply and demand.

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PriceDelivery & Shipping

Reviewed Sept. 19, 2023

Sherpa has a decent price and I like the door-to-door service. I used them twice. The delivery was quicker than anybody even expected in both times. Overall, it was a very effective transport.

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Customer ServicePrice

Reviewed Sept. 19, 2023

Entire process went as explained from the get go. I didn't care for waiting until 48 hours before pick up for notification of a transport found. But the lower cost, which was in the end the same as was originally quoted, was worth it. I called 72 hours ahead and was reassured about the timing of it all. On the other end, the driver called 30 before arrival and we arranged to meet close by our home. Great service and easy to access customer service.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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Customer ServicePunctuality & SpeedDelivery & Shipping

Reviewed Sept. 19, 2023

The communication was great. They were on time, and the delivery was good.

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Customer ServicePunctuality & Speed

Reviewed Sept. 17, 2023

Thank you, Scott, for all your help scheduling our daughter's transport from IA to WA for grad school. Our carrier was right on time and very professional with excellent communication during the process. You can't begin to comprehend how much your help and services were appreciated by this stressed Momma! What a blessing you have been to our family during this move. I will definitely recommend Sherpa to anyone looking for auto transport!!

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Response from Sherpa Auto Transport

Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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Customer ServiceStaffDelivery & Shipping

Reviewed Sept. 17, 2023

I reached out to Sherpa to get my Tundra brought back from CO to SC. They found a driver and lived up to the dates they gave me. Excellent communication, they kept me informed every step of the way. They picked it up when they said they would and delivered it within the promised dates. I wouldn't hesitate to use them again.

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Punctuality & SpeedStaff

Reviewed Sept. 16, 2023

The Sherpa people informed me ahead of time about a window of time when they would pick up and then deliver the car. The driver arrived on time, and with no trouble. The driver picked up the car from my brother, who was born deaf. I told the driver that he would need to text my brother, which he did. The car was picked up with no trouble at all.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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Delivery & Shipping

Reviewed Sept. 15, 2023

I shipped my car from Michigan to California and my car arrived sooner than expected and that was good. The company was very good at communicating when the pick up and arrival would occur. I do wish I could have used more of my car to put personal items in. I was only given the trunk.

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Customer ServicePunctuality & SpeedStaff

Reviewed Sept. 12, 2023

Sherpa has top-notch customer service, friendly and very knowledgeable. They definitely go out of their way to make sure the customer is happy. Quick response, very trustworthy. They are my “go-to” for transporting my car during winter season to Florida. Amazing team of drivers, loyal & friendly. Highly recommend!

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Customer ServicePriceStaffDelivery & Shipping

Reviewed Sept. 11, 2023

The process was easy and explained very well. Communication was perfect and constant. Our vehicle was picked up earlier than promised and delivered in perfect condition earlier than promised. Great price too and customer service was very good. Dylan explained how they bid the carrier and how thoroughly they vet their drivers. He also explained the bill of lading process thoroughly. Overall it was such an easy process and I would highly recommend them to anyone needing to ship a car.

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Response from Sherpa Auto Transport

Gina, thanks for taking the time to leave this great review! Nothing makes us happier than hearing that you would recommend us! By providing top-notch customer service with frequent and courteous updates, honest pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did when we worked together. Thank you for choosing Sherpa Auto Transport. We look forward to serving you, and anyone you send our way, in the future!

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Staff

Reviewed Sept. 10, 2023

Sherpa did an awesome job arranging the transport of my parents' vehicle. Very easy process. We didn’t really realize that another company would be assigned but the driver communicated very well and made sure we understood the process. My parents were very happy and satisfied with the service. Job well done.

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Customer ServicePunctuality & SpeedStaffDelivery & Shipping

Reviewed Sept. 10, 2023

I was extremely satisfied from the time I called to get quotes to the time both cars were delivered. I will definitely refer this company to friends and family members. Cars were delivered as promised without any damage. Driver was very professional and on time. The operators took their time and explained step by step process. Trustworthy company.

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Customer ServiceStaffDelivery & Shipping

Reviewed Sept. 10, 2023

This was my first time shipping a car, almost cross-country nonetheless. From the beginning when I was looking into companies, I was drawn to Sherpa because of their willingness to talk me through the process and answer any questions I had. After I booked my shipment, coordinating pickup and dropoff was straightforward. Sherpa was communicative, as was the transport company. Overall, it was a great experience and I will be shipping with Sherpa in the future!

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Response from Sherpa Auto Transport

Madeline, shipping a vehicle for the first time can feel daunting. We do our best to alleviate any concerns a customer might have by being courteous, honest, and communicative throughout the entire auto transport process. Our commitment to top-notch customer service along with our transparent pricing backed by our Price Lock Promise and thorough carrier vetting process makes it possible for us to provide the excellent experience you, and so many others, have had.

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Customer ServicePunctuality & SpeedStaffDelivery & Shipping

Reviewed Sept. 9, 2023

Excellent customer care, great communication between Sherpa and the contract carrier. "Doug", the open carrier driver was excellent in all aspects of the truck transport, from initial inspection, loading truck, calling me to advise,, and safely delivering truck to my home's driveway. Truck arrived 3 days ahead of schedule with great communication with driver throughout transport, ultimately handing me my keys and presenting truck at destination. Delivery inspection was thorough, with truck found intact. Thank you Sherpa, **, and Driver, "Doug". Super positive experience! I strongly recommend Sherpa Auto Transport for anyone concerned.

Roger **

Loyal Customer

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Customer ServiceStaff

Reviewed Sept. 9, 2023

I am so glad I decided to use Sherpa to ship my two BMWs down to Naples, FL from NJ. Your entire team is very knowledgeable, articulate and highly proficient on the phone. In fact, I was so impressed by them, I did not even bother to shop around. As for the company who did the actual transporting, **, I would be hard pressed to find anyone better. Jesus treated my vehicles as they were Bentleys. He is as meticulous as they come! All in all, I could not be more pleased. Thank you Sherpa for a job well done!

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Customer ServiceStaffDelivery & Shipping

Reviewed Sept. 9, 2023

I contracted Sherpa to transport my car and from the first call to hire them to the delivery was stress free. The driver was very professional and took great detail in loading the car to transporting and delivery. I was initially somewhat worried about issues that might arise during this process and there wasn't even one. I will definitely use Sherpa again.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

Reviewed Sept. 9, 2023

Shipping the vehicle through Sherpa was more convenient and accommodating than when I did it previously. It was more of the door-to-door service that I expected. A husband and wife team did the transport and they picked it up on a Tuesday and the vehicle got there on Thursday. It was fast. My son got it and it seemed like it was in the same condition it was shipped in. Not too long after my son got it, the car overheated. It was no fault to the driver or anything that has to do with that. But because I had just purchased the car for my son and initially, one of the options was him flying here to get the car and driving it back, it made me feel even better about my choice to have it transported.

Sherpa’s price beat everyone else's as far as what I got. But when I was doing online searches and I got back to the website, the price had changed or I couldn't find the original quote. And this was in a matter of hours. But I've written down the quote number and I was able to call and contact somebody, and they were able to give me that quoted price. Sherpa was customer-focused and that was good.

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Customer ServicePriceStaff

Reviewed Sept. 8, 2023

The price that Sherpa quoted me was a good bit cheaper. I used their service to transport a 2017 Honda Accent from New York to Texas. Customer service was really good. They had a weight limit when it came to transporting stuff in the car. That was the main thing and they wanted everything to be out of the sight line of the cabin. Nothing should be visible. Also, there would be no important personal belongings for safety reasons.

The driver gave me a call and then he started texting me so he was pretty available for communication throughout the whole process. But to pick up the car, he asked me about the the driveway situation and how much space he had. Because he had a full-size truck, he said he would like to meet at a grocery store just down the street from where I am. We met at a Walmart parking lot and he took some pictures of the car. He asked if there were any questions and then loaded the vehicle up on the car. Nothing was wrong with the vehicle when we received it. Sherpa was a great value. I got what I needed to get done for a price that was competitive with the market. It definitely beats driving the car down myself.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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Punctuality & SpeedStaffDelivery & Shipping

Reviewed Sept. 8, 2023

Driver was experienced and helpful during the entire transaction. Kept us informed every step of the way. Met schedule pickup and delivery -- even with a mechanical breakdown! Our granddaughter loves her "new" car. If the need arises, we will most definitely call Sherpa again. Overall, we were most impressed with the entire Sherpa experience.

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Customer ServicePunctuality & SpeedStaffDelivery & Shipping

Reviewed Sept. 8, 2023

Very respectful, on time driver for pickup and delivery. Car delivered in good condition. No change in mileage or gas tank. Personal belongings transported in car all good too. This is a professional company and would highly recommend. Picked up Saturday and delivered Friday the week after with good communication in between to keep me updated.

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Response from Sherpa Auto Transport

Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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Reviewed Sept. 8, 2023

Setting up the transport with Sherpa was simple, easy, and painless. My experience was perfectly fine.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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Customer ServicePunctuality & SpeedStaff

Reviewed Sept. 8, 2023

My father passed away, and my mom has dementia. I needed to move her across the country, so I needed to get the car across the country as well. I emailed Sherpa, and somebody contacted me quickly, then she sent me the quote. I did the deposit, and there was a bit of a period of no communication where I was getting a little worried ‘cause this was the very first time I had done this. I texted and didn't get a response, so I emailed and then the rep finally said that she'd been on vacation and contacted me.

After that, we had already gotten into the transport window, and there wasn't anything set yet, but Sherpa were good about keeping me updated. They were able to set up the transport and I got a call saying that the car could be picked up on that week. The driver was great, and he kept me up to date as well. He picked up the car from my aunt and uncle in Nevada, and he was good about communicating with them, then he was good about communicating with me for the drop-off. The experience was a little stressful, but it ended up working out. Maybe that's just how the process works.

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Customer ServiceStaff

Reviewed Sept. 8, 2023

Sherpa took care of pretty much everything about our vehicle's transport from San Diego, California to Miami, Florida. It only took less than a week and the driver's communication was great. He was a good guy, too.

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Response from Sherpa Auto Transport

Cristian, as our many reviews attest, we are known for our industry knowledge and being transparent and customer-centric. This is why when we briefly worked together we made sure we did everything in our power to get your car shipped. Consistent, clear communication and honesty are the foundation of our philosophy. Thank you for choosing Sherpa Auto Transport. We look forward to serving you again in the future!

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Staff

Reviewed Sept. 8, 2023

The transport went from Idaho to Clermont, Florida, and the driver was very nice and professional. He let me know when he was a couple hours out in the morning both for pickup and when they dropped the car off.

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Customer ServicePunctuality & SpeedStaff

Reviewed Sept. 8, 2023

Sherpa Auto was great to work with and was very flexible and patient when we had to shift our pickup/dropoff date, location, and contact around a few times! However, our carrier, NW Express Trucking LLC was difficult to work with. We were told that we would be contacted 12-24 hours beforehand and we never got any information that our pickup date was delayed and outside the expected pickup range. Our car got picked up one day late, and we still never got any call 12-24 hours beforehand for that too. I only found out that the car was going to be picked up 8 hours before they expected to arrive from a call that I had to make to the carrier.

We asked about the estimated dropoff date and the driver told us a date that was within the estimated window that Sherpa gave us. However, dropoff was also a day late and we also had to find out by us calling them since we did not hear anything from them within the initial expected dropoff window. I personally had to call the company multiple times to get information on both the pickup/dropoff and felt like they never called me to communicate any delays. It was extremely frustrating having to reach out multiple times because they did not do so, and caused us to have to shift plans around since the carrier did not follow through on their expected pickup and dropoff windows. Lastly, the carrier did not accept checks but only Venmo, Zelle, or cash.

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Response from Sherpa Auto Transport

We apologize that we did not live up to our high standards when we worked together. We are disappointed about the carrier’s lack of communication and unprofessionalism. The carrier did not live up to the high level of communication that we expect and that our customers deserve. We appreciate that you shared your experience. Feedback is crucial for us getting better at what we do: making shipping vehicles easy and stress free for customers.

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Customer ServicePriceStaff

Reviewed Sept. 8, 2023

I gave Sherpa a call, and they were good. The driver was a very nice person. I was pleased with the final cost.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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Punctuality & SpeedStaffDelivery & Shipping

Reviewed Sept. 8, 2023

I had the most pleasant experience with Sherpa Auto Transport. Tasha was an absolute pleasure to speak with and she explained the shipping process thoroughly. Scott, our driver for the shipment exceeded our expectations. He was very personable and professional. While the vehicle was in route he kept me updated on the delivery time and arrived on time and with a smile!

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Punctuality & Speed

Reviewed Sept. 7, 2023

Sherpa was the most expensive but they said, "That's why we know we're gonna get your car picked up." It was $1,550. They also said that somebody would tell me 800, but nobody is gonna pick the car up. So rather than worry about that, I went with the best company. The company that they hired got in touch with us for pickup and delivery. They couldn't get the large truck with all the cars to my house. So they transported it on the smaller truck to get it right to my door. They were picking up the vehicle a little too early, so we asked them for a new date and that was given to us almost immediately. So, it worked out very well. They picked it up four days before my daughter left. It got home a couple of days after she did, so everything was fine. We'd definitely use Sherpa again.

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Staff

Reviewed Sept. 7, 2023

Sherpa was great. The guy who did the driving was really very, very good. He was communicative and responsible. He tried to make things easy for us. So, it was a good experience.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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PricePunctuality & SpeedStaff

Reviewed Sept. 7, 2023

It was pretty straightforward with the rep who helped set up the transport and the driver was amazing. He was really professional and detailed. It was a great experience and the transport was well within the time frame. Also, part of the reason I chose Sherpa was that they had a price-match guarantee to a certain point and the cost was exactly what I thought it would be.

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Sherpa Auto Transport
Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

Reviewed Sept. 7, 2023

The process was easy and shipping of my car was extremely fast! The driver was prompt and kept me apprised of the timeline. It was a very smooth process. I would recommend Sherpa to anyone. I am very thankful for the service and the price they provided. Please call Sherpa if you need a car transported. They provided me with accurate timeframes and were courteous to my support staff. I can and would recommend them for the service they provided to me and would provide to you. They work very quickly and are friendly. They are hard workers. The kind of people you want on your team working for you.

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Customer ServiceStaffDelivery & Shipping

Reviewed Sept. 7, 2023

The communication was excellent. I was notified every step of the process. After an adjustment to the delivery location my vehicle was delivered without incident. Darren was very thorough explaining the process. This was my first time ever using a transport service. Thanks for the great service. I will definitely recommend Sherpa.

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Response from Sherpa Auto Transport

We know that shipping a vehicle can feel daunting. That's why Sherpa Auto Transport is committed to making the process as easy and stress-free as possible for all our customers. By providing frequent and courteous updates throughout the shipping process and offering transparent pricing backed by our Price Lock Promise we help our customers feel comfortable choosing Sherpa.

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Customer ServicePricePunctuality & SpeedStaff

Reviewed Sept. 7, 2023

I sent an inquiry email and the rep got back to me the next day, and had the transport set up within a couple of days. The driver got there a day earlier than I thought he would. He was cool. He texted me along the way and let me know where he was. I wasn't gonna be in Virginia to receive the car but my sister was and that wasn't even a problem. I gave the driver my sister's phone number and mine, and he sent us text messages. It was great. The lady I talked to told me she was not gonna quote me anything less than the other broker places do and the standard to make that type of drive. Whereas in other places that I looked up, the comments and reviews had people saying they were quoted this amount and in the end, it ended up that amount. My quote from Sherpa was straightforward and spot-on. I let my nurse community know that this place is legit. It's good, quick and easy.

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Staff

Reviewed Sept. 7, 2023

We had a friend meet the driver once he got into town but everything went fine. The transport was from Oregon to New Mexico and it took three days. The cost was what Sherpa said they would charge and what it would be.

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Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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PricePunctuality & SpeedDelivery & Shipping

Reviewed Sept. 7, 2023

They were very professional, concise and very detailed as far as how the process would work. The vehicle was picked up and delivered within that time range that they specified. The cost was also comparable to other organizations that offer the same service. The quality of service was good. I would feel comfortable using them again to transport a vehicle.

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Customer ServiceStaff

Reviewed Sept. 7, 2023

Setting up transport with Sherpa was simple and it was done over the phone. They did what they said they were gonna do. The car was delivered. I didn't have any communication with the driver until he started getting close to the destination to drop it off. He handled everything else with the person that was being picked up from.

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Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

Reviewed Sept. 7, 2023

I had used Sherpa before and they had the best price and delivery schedule. Everything was fine with my recent experience as well. They gave three days' notice, the driver met me at the time that he said that he would, and the same thing with the delivery, the driver was really good in terms of letting me know when he would be in the area to drop off my vehicle, and he was there when he said he would be there.

Some of the other companies went overboard in terms of calling and trying to get me into a contract and Sherpa was no pressure. It was also easy to get the online quote and then they followed up by phone. The final quote also went down from the initial quote. I changed the dates and it went down, and with most companies, it goes up if you change the dates.

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Customer ServiceStaff

Reviewed Sept. 7, 2023

I called a couple of different places, but the guy who answered the phone at Sherpa was really nice. He also followed up with me. It took me a while. It was for moving a car from one place to another, and we had to take a little bit longer than we had anticipated. They were still very nice. It was a great experience. We live in a town that has a lot of big old trees that go over the street, we had to meet the driver somewhere as supposed to him come to our house because the truck was so big. But that was not a big deal. I had a little bit of an issue understanding him, just because he was from a foreign country. But that was just my own problem, I couldn't understand foreign languages very well. But they updated where it was going and the initial quote ended up going down a little bit, too. I don't know why, but I'm not complaining.

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Response from Sherpa Auto Transport

It means a lot that you chose us to work with us after thoroughly researching the many options available in the marketplace. Our goal is for every customer to feel well-informed and knowledgeable about the auto transport process and confident in their decision to ship with Sherpa. We love hearing that you felt this way while we worked together to ship your car!

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Customer Service

Reviewed Sept. 7, 2023

The transport was smooth and communication was well done. The company who picked up my car was great, and drop off was easy. The car was little dirty when it arrived because of all the winds and dust going through, but other than that, it was in the same condition as when I transported it.

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Customer ServicePricePunctuality & SpeedStaff

Reviewed Sept. 7, 2023

I got four quotes and they were all within about $100 of each other. Sherpa's price was in line with the market, and up to 100 pounds of my personal items could be stored in the vehicle. It just had to be below the window line, so it could be in the trunk or the back seat. Setting up the transport was easy. The reps were always available. I called three or four times with different questions, and they always answered them. They did a good job.

Since I've never done a transport before, I didn't know what to expect, but Sherpa was a lot faster and more efficient than I was expecting. The same person picked up and delivered my Jeep Renegade. Sherpa quoted me five days, but from when the driver picked it up, he got it to Upstate New York in two days. He arrived ahead of schedule, so it was good. The car was dropped off at a coworker's house while we were moving, so it was not an issue, and the driver knew somebody else was gonna be signing for it. That was all communicated ahead of time. My coworker said the guy was really nice, and they did the inspection of the car together.

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Punctuality & SpeedStaff

Reviewed Sept. 6, 2023

Scott is an amazing representative. He answered all of my questions and ensured my car would be taken care of. I booked transportation on Monday, my car was picked up Tuesday and I received my car on Wednesday. The transportation was very timely. The transporter was Rolim Transport LLC. Thank you Scott and thank you Sherpa for your amazing service!

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Customer ServicePunctuality & SpeedStaff

Reviewed Sept. 6, 2023

Sherpa did a very good job communicating with me daily during their search for a driver. Once they found the driver my vehicle was picked up two days later and it fell within the pickup window Sherpa had originally promised. Jeff the driver was very nice and communicated well with his phone and text. Our SUV made 1800+ miles without issue. Great Job Jeff!!

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Sherpa Auto Transport
Response from Sherpa Auto Transport

Thanks for choosing Sherpa Auto Transport! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication and thorough carrier vetting process to get you the best carrier.

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Customer ServicePunctuality & SpeedStaffDelivery & Shipping

Reviewed Sept. 6, 2023

I am very pleased with our shipping experience with Sherpa. Since it was my first time shipping a vehicle, I did a fair amount of research and spoke with several companies. I ended up contracting with another large national broker. Unfortunately, that broker dropped the ball on my shipment, which led me to Sherpa. The Sherpa sales agent who took my call was professional and courteous in answering all my questions. The shipment was picked up within the agreed-upon window and delivered across the country smoothly with no issues! My rebate after delivery was also handled promptly. I couldn't be happier with the service and would highly recommend.

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Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

Reviewed Sept. 4, 2023

I saw really great reviews for Sherpa and there was nothing that stood out to me that made me want to deter from them. I had a good feeling just from reading the reviews and the company history. They were the better option. I filled out a form online and within a few hours, I received an email stating that they could help me further make my decision on everything else. It was a good experience and the salespeople were not pushy. The customer support helped me. I was able to get the shipment place and everything during that call, so everything was handled.

Sherpa offered multiple options for the transport and I chose the uncovered one. I was quoted a higher price for the service. I spoke to a representative and they noticed that the year of my car was wrong so they changed that and I got a lower price. That was really good. I really like the price lock too. I wasn't able to pay over the phone and I was able to hold that amount for a few days until I was able to pay for that shipment. That was really helpful. I really liked that I was able to keep the new quoted amount.

The car was transported from Florida to Michigan and the delivery was very fast. The car came within two or three days. And the delivery service was very friendly. They kept me updated throughout the entire time. When the car got here, they gave me a rundown. It was my first time seeing this car as I purchased it. They made sure I took pictures if there were any issues. I liked the process through and through. I would tell others to check out the Sherpa website, fill out the forms and appropriate things for the vehicle that they need. I have recommended them to my friends and I would definitely tell them to check it out.

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Response from Sherpa Auto Transport

Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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Customer ServiceStaffDelivery & Shipping

Reviewed Sept. 4, 2023

I was a bit nervous with shipping my car because I had seen so many reviews for auto transport brokers having poor communication between carriers and customers. However, things were completely different with Sherpa! Sherpa emailed me and left a voice message (I didn’t initially pick up when they called) at the start of my requested shipping window with the carrier information (Aline Transportation). Because I would not be present at the pickup location the day of the pick up, I called Sherpa and had them adjust the pickup contact to my mother, which was very easy. The communication between Aline, my mother, and me was outstanding. We were able to arrange times that worked best for all of us via group text message.

I even had a complicated travel scenario where I was landing at DTW airport around the same time the carrier was arriving near Detroit, so the carrier and I texted back and forth to schedule the pickup at a location by the airport. When I arrived to pick up the car, things could not have been easier - the car was already off the truck and the driver was taking pictures of it when I arrived. I handed him the cash and was on my way within 5 minutes. Using Sherpa was 100% worth it and could not have been easier! I would highly recommend them to anyone shipping their vehicle across the country.

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PricePunctuality & Speed

Reviewed Sept. 4, 2023

My experience was topnotch. They kept me updated through the whole process and everything happened on time. I would highly recommend them. I'm very happy and will use them again if I ever need a vehicle transported. I feel the price was very fair. I did everything online and it went smoothly.

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Sherpa Auto Transport
Response from Sherpa Auto Transport

Thanks for the great review! We love hearing that you experienced what sets Sherpa apart from the rest: excellent customer service, honest pricing backed by our Price Lock Promise, and a commitment to only working with carriers that meet our high standards. A recommendation is the highest form of compliment we can receive! We look forward to helping you, and any others you send our way, in the future!

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Customer ServicePriceStaff

Reviewed Sept. 4, 2023

Sherpa called back a couple of times to make sure I didn't have any questions. Any time I called, they answered. They also answered all my questions. The quote was a little higher than I would have liked it, but I felt comfortable because there were no negative reviews in the past 12 months.

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Customer ServiceStaffDelivery & Shipping

Reviewed Sept. 2, 2023

My car was successfully shipped from NY to TX. I had access to my account, and all the information about the shipping was clear and accurate. The driver was always available to take any calls and was willing to answer any question we had. I absolutely recommend Sherpa for auto shipping.

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Response from Sherpa Auto Transport

Pamela, thanks for taking the time to leave this great review! Nothing makes us happier than hearing that you would recommend us! By providing top-notch customer service with frequent and courteous updates, honest pricing backed by our Price Lock Promise, and carriers thoroughly vetted, we strive to make sure every customer has the same excellent experience that you did when we worked together. Thank you for choosing Sherpa Auto Transport. We look forward to serving you, and anyone you send our way, in the future!