SGT Auto Transport Reviews

Good communication with the team. The car was delivered without any issue. The car was picked up on time. I liked that I could put up to 90lbs of items in the care. Driver wanted cash upon pick up so make sure you are ready.

UPDATE: Please note that the POLICE are now involved as said carrier has refused to deliver my BMW in the agreed upon time frame and has stopped responding to calls -- even from SGT dispatch. Upon advice of their dispatch team I have now contacted the local authorities and the police department is trying to locate my car. I have yet to receive my vehicle from these unreliable criminals that SGT hired as carriers: carrier company: V&A Auto Transporting LLC.

Transported new car most of the way across the country ahead of schedule and honored a special request. Then transported vehicle solo 200 miles to my driveway. They said what they were going to do and how much it would cost and then did what they said. No damage. Very happy from my first phone call to final delivery.

SGT has been wonderful and this is the second time I’ve used them. Once I call them and I don’t get them, they ask to leave a message and then, they call me right back. I called them last Tuesday and they called me back and arranged everything. They did the paperwork and I did the signature three days later. My car had to be picked up between the 4th and the 6th. My husband was available for the pick-up in Louisiana and Montway transported it to San Diego. I was there when it arrived but the driver couldn't bring the truck into the parking lot. And he asked me if I would meet him. I just had to walk down from my apartment to the main highway and he dropped it off. I would recommend SGT’s services to my family or friends. I work with a lot of traveling nurses and the people that they gave me were more expensive than SGT. SGT's prices are more acceptable and they give you a discount for using them multiple times.

They gave me a good price. They were friendly. When they delivered the vehicle, it was 11 p.m. But they do what they gotta do. They have a rough schedule and I understand. Everything was good. But they could have been a little bit more responsive on the phone. Sometimes, it was a little bit difficult to get somebody to answer, like with the scheduling. But, it wasn't really their fault. Also, I'm in Chicopee, Massachusetts. For me to buy the car, I had to drive to New Jersey to go and look at it. Going through that George Washington Bridge, I'm not used to that sort of thing. It was a nightmare for me driving back and forth. Going through New York City was a little bit rough. And I imagine, that for them to get the car to me, they probably had to take the same route. It couldn't have been easy. The price was well worth it.

We scheduled the transport and the guy showed up within 45 minutes of the appointment. The vehicle was delivered as described. It was a smooth transaction. The only thing was I was quoted one rate and it changed twice before I got a contract. It was a little deceptive. But beyond that, it was good.

Everything was good as far as the service goes. The only issue was it seemed like the time kept changing. They gave a time and they didn't deliver on that time.

Getting set up with SGT Auto was super smooth. They picked up my car really soon when I needed it and dropped it at my other house in Georgia just right in front of my house. The driver was easy to communicate with and they were the nicest out of the other companies I dealt with. The other companies harassed me and told me that they were going to charge a completely different price when it was time to pay but SGT Auto didn’t. The quote stayed the same with them. The other companies also told me that that price wasn't enough and tried to convince me not to use SGT. It was expensive, but it was worth it because gas is so expensive. I would also do it again.

Vehicle was sent from SC to MI. The transport driver was extremely courteous & careful with my car. He went out of his way to arrange delivery to my daughter on our schedule, holding the car several days until she would be at home. Contact was always available. The price was way below what other brokers were offering. I would definitely use them again & have recommended them to everyone I know.

The whole process went good. I was impressed. The guys all did a good job. Very courteous, professional, and payment was easy. When I first called SGT Auto Transport, the person that I talked to was super nice. Helped me get everything set up and assisted. They sent me an email and arranged to pick up the vehicle in Texas, and here. A couple of days later, it was at my house. Somebody texted me, let me know when they were to pick it up, and they called whenever they were four hours away. We set up a time to get it unloaded, and we were good to go.

SGT Auto did the transport a bit sooner than the promised time period. Also, the quote was reasonable and the final pricing was the same as the quote. The car was picked up in Jupiter, Florida and shipped to New Jersey. SGT Auto asked if they could get a truck trailer into the pick-up area and we told them no. They arrived with a flatbed, and everything went fine. I was at another friend's house when they picked up the car, and they showed up a little later than promised, but that wasn't too much of an inconvenience. Apparently, there were thunderstorms that afternoon in Florida. On the other hand, the drop-off was smooth. Where it was occurring was via a truck trailer and that posed no problem at all.

I had gotten a car in my hometown of Dallas and I go to college out in San Diego. So, I had to get it shipped over here when I started school. SGT was the cheapest option out of everybody that I found that I got quotes from. But the low cost did not translate to low quality at all. It was really awesome. We were the first pick-up in our area and it wasn't hectic. They used a huge truck, but we live in Texas and our roads are huge. So, it came right to the front of our house. My car was sitting in the driveway and the driver took the keys. He pulled it over then loaded it up very carefully. It was done in 15 minutes. Then the deliver was much faster than I thought it was going to be. The car got here on the earliest day that they said it was going to get to San Diego, then the drop off didn't have any issues.

I was extremely happy and impressed with the communication and delivery of my vehicle. The driver was polite and friendly. The fact that I could check on where the vehicle was during the process was impressive. The price was completive with other companies. I have nothing else to say except that I would and have recommended SGT to my friends.

I used this company twice. A move from Ormond Bch FL to Pahrump NV on 7/2022 and from Pahrump Nv to Ponte Vedra Bch FL on 7/2023. Both moves were spectacular from dealing with the front office, pickup/delivery times and timeliness of the drivers. The moving vans were in very good condition and my cars were well protected and I received no damage to either vehicle. The pricing for these moves was reasonable.

We did a quote online. they gave us a reasonable quote in line with other transport companies. They emailed me and called me for my questions before I booked with them for the car pickup in Edison NJ. We called them for the car pickup. They showed up and called me each time when they said they would. The driver met us, took pictures as he loaded the car on his truck. The car was in Utah when they said it would be. They called my son's cell and meet him for giving him the car and keys in Utah. He reviewed the car with my son on delivery. They were all very professional, very helpful with my calls and email questions. I would definitely recommend SGT Auto Transport and would use them again if the need arises.

While we had some pick up delays, once the car was picked up, there was no problem and the car arrived early! Everyone was very helpful and kept us up to date on delivery. The delivery driver was helpful and accommodating. I would use SGT again if I ever needed a transport service.

My car has a very low from AirDam, it has to be loaded and unloaded using blocks to achieve the correct angle. This car has been transported from California to Florida to Virginia back to Florida, over the past 3 years. Every trip has been excellent, with zero damage to the car. Pickup has been within 5 days of placing the order.

The driver would not pick up at house but wanted car to be delivered to Traverse City MI. 23 miles away. When delivered 7 or 8 days later, he would not deliver to home but told us to meet him at a Walmart parking lot. I have used you two years in a row, but would not use you again.

We had a very good experience with SGT Transport. Their communication when setting up the appointment was good. All necessary information was provided in a friendly way, with respect to how the process works. This company seems very organized. My vehicle was handled with care and arrived at the final destination in the same condition as when it left. The person who transported the vehicle was professional and instilled confidence as someone who was trustworthy. There was a communication glitch when the transport was complete which created a good deal of tension. It was worked out amicably. Thank you for the excellent service. We would use this company again for future vehicle transport.

We have been very satisfied with SGT when shipping our car to and from California. What they said would happen regarding pickups and drop-offs did happen, as scheduled and with no problems. The price was competitive and reasonable. SGT personnel were professional, polite and helpful as were the truck drivers. We appreciated the good contact information and communication. We will stick with SGT.

Easy to contact and friendly people. Hassle-free and trustworthy delivery. Driver was patient as we experienced a glitch with our payment method, had WiFi issues, and had to meet him at a campground. Our car was in good shape and everything inside untouched. Satisfied customer and would use again. Recommend to others.

Communication was good. Updates on arrival dates and times were on point. The only problem I had was that the car had to be delivered to Virginia just outside of Washington DC and I was not aware of this so I had to pay for an Uber for my son to pick up the vehicle. Other than that Vehicle was intact. Everything was in the car just like I sent it. I have recommended this company to a couple other family members and friends.

Well executed process which resolved a problem for me at a fair price. Highly recommended. Communicated with me clearly throughout the trip - which to me - was the most valuable component of the service.

Scheduling was a breeze and the customer service was excellent. The car was picked up and delivered on time by a very friendly truck driver. The price was also very competitive. I highly recommend this service. The customer service went above and beyond to get me a receipt from the truck company.

The car got to its location but when the driver had issues en route nobody from SGT could get me an update. It took me reaching out to the driver personally multiple times to find out what was happening. It shouldn't of taken me reaching out to the driver to get an update. I will think twice before using SGT again.

I was very leery picking out a company and the amount of calls you get when making an inquiry. SGT was professional, on top of everything and made a stressful transaction seamless. The driver was efficient, let me know where he was and when he would arrive and courteous. The follow up was good and they exceeded all my expectations.

SGT had a lot of good reviews online. Working with them was very quick. The price was really good, and the turnaround time to have the car delivered was insanely fast compared to everybody else. I had them pick the car up in Texas. I called on a Tuesday. They had it picked up by Friday and the next thing I knew, I got a call and they, "Hey, we're an hour away, " on a Saturday. The driver was very polite and professional.

I transported a Jeep through SGT Auto from Illinois to Iowa. It was an uncovered transport and I did my transaction with them online. I liked the ease of being online to set up. The quote they gave me was a little high but there was not a lot of competition out there to do that. The delivery was a little concerning at first. I requested to have the Jeep delivered on a Thursday but when they picked it up, they said they would have it there on Monday. I told them I wouldn't be there, but I'd figure it out. Then Wednesday came around and the car still wasn't there. I called and it showed up the day that I scheduled to have it delivered. But I didn't know where the vehicle was for a couple of days. In the end, it all worked out and they did exactly what I asked. Plus, there was no damage to the car. Also, when SGT's reps called me, their customer service was great and so far, I have told two people to go ahead and work with them.

I love SGT Auto. They were responsive and had the lowest quote. It was exactly the same price that I was quoted. It took the driver the exact amount of time that they said to get here - four days. When he got up here, he called me to discuss where we could meet so I could come pick it up.

Both pick-up and delivery were timely. They dropped the vehicle off and left the key in the glove compartment as I requested. I would recommend SGT Auto.

The people on the phone helping organize things were better than the drivers. But they were fine. They wouldn't come to the building where I wanted them to come. So they picked a big, empty parking lot and I had to walk over there. I picked up the car there. It was a little difficult to work with them on the phone and by text message. There was a guy driving and a guy that I was communicating with and he wasn't listening very well.

My experience with their customer service was very good. They were very communicative. However, I was transporting my vehicle from Colorado to Miami and I received a weird call from the driver saying that if I could go and meet him at a spot because he was not able to drive through the bridge with his original truck because it was over the capacity that Miami bridge allows him to go through. I told him that I was not able to and then he said okay and he was gonna speak to his supervisor. But they ultimately found a way by asking if I was okay and comfortable with him driving my vehicle from the spot that he was currently at over to where he needed to transport it. It was a bit weird because I expected them to be able to predict the situation. But ultimately, it was fine because they were able to get my car from point A to point B. The driver was also great. He was a delight. He was not rude. He was professional. The car's condition was great. There were bugs all over the back, like bug guts. That wasn't fun cleaning because it took a couple of car washes to get the bug guts out. But that was expected.

It was a wonderful experience with SGT Auto Transport except one thing. The driver was very professional, but doesn't speak English. It was very hard to communicate with him because he barely understood any word I said. I needed to involve a third party every time that I needed to talk to him and it was problematic. He's a very nice man, but it's very important to take a note that he needs to speak or take a language courses because what happened when he took out my car was he just walked around my house. I was very glad that I have a Spanish roommate who could talk to him and explain. Other than that, it was very smooth and he delivered me a car earlier than the day I asked for, which is awesome. Everything was clean and in good condition.

SGT Auto Transport did a great job. The movers showed up on time. They were glad to be there and to help.

I had a great experience with SGT Auto. The driver was contracted, but he was fine. He came in and picked the vehicle up. I asked how long it would take him to get there and he said they'd be there the next day. I gave him my daughter's number and asked if he could call her when they'd be an hour out and he did. They met up and everything was taken care of. I knew how much it was gonna cost going in, so I was happy with it.

SGT communicated well on the process of how much it would be and how long it would take. I met with the driver who contacted me before the day of their arrival and on the day of a few times as they got closer. They did well.

It was a good experience with SGT Auto, and I would recommend them to other people trying to transport vehicles. Most of the correspondence was via email, so it was very limited talking on the phone but of the interaction of the phone conversation, it was very pleasant, concise, and to the point. However, I don't believe the gentleman's first language was English so there was a slight language barrier. But it wasn't anything so severe that we couldn't accomplish what we were trying to do. The pickup to drop-off was one day. It was extremely fast. I thought it would take anywhere from two to four days. It was good but not expected. I wanted to be at the drop-off destination when the vehicles arrived, but I wasn't able to do that.

The driver was early to pick the vehicle up. I had told them that I wouldn't have it in my possession until the paperwork was done later in the afternoon. They were there right at noon. I gave the driver the keys to go load it and to get it out of the dealership. I questioned whether or not he had experience driving a corvette, and he said yes, so I trusted that. I had a good experience with SGT, and I would recommend them.

Setting up everything was pretty easy. There was no drama, except they showed up a half day late to pick up the car. It didn't affect me, but it could have. The quote was $300 over what it should have been and I told them that, and they corrected it. They brought the car directly to me. They're a pretty good company and fairly honest.

I reached out to SGT by phone and then they sent me an email. They were very nice each time. When I reached out, I told them what I was looking for, and then they sent me a confirmation email to summarize the conversation so that we are all on the same page. Once they took a look at that and reviewed it, I would signed off on it by DocuSign and sent it back. The reps were courteous and professional and addressed me properly. The drivers kept in touch but they did not want to come to the house and I had to meet them at some other location. It was because it was a semi-truck and some of the roads where they could drive. That was the only thing I didn't really care for. When they were dropping off my car in Maryland, they wanted me to walk to the mall. I told them that I was not doing that and they needed to bring the car to my house, and they did.

I mostly handled everything online and the process was pretty clear cut. But the carrier who I texted with was quite rude. I was confused about not needing cash or a cashier's check. There was a certain form of payment I had to use and it wasn't specified when I first made the order that that was the means of payment. I went back through all my emails and there was a part where it was like a discount. So I tried to communicate my confusion over text to the carrier, and the person was very curt and rude. You can't convey human emotion very well through text. I wasn't gonna be picking up a vehicle. It was a family member. So then I had to contact the family member to try to get $1,000 in cash. That part was extremely stressful and it made the experience not very enjoyable at the end. But overall, the pick-up was fine, and the driver was really nice, and the car was delivered fine.

The process was very smooth and the price was good. The distance was more than 2,600 miles. They immediately called me right after the next day and picked up my vehicle, and also delivered on time. So everything went well. The driver gave me his number before coming down. Also, he told me where he was gonna come and pick up the vehicle, and he shared my number. I called them before delivery and he responded and gave me his ETA, and he delivered the car to us good. Overall, it was a very good experience.

The quote they gave me was good. It was clear and competitive. The driver was absolutely great. Once I got in contact with him, he was very communicative about giving me updates of when he would pick up the car and then when he would drop it off. He also took pictures. He was very detail-oriented when he picked up the vehicle. His transport was a bit early. I told him I planned to receive the car on Friday morning and he arrived Thursday night. He called me and told me that he could drop off the car if needed, but I told him that I couldn't receive the car till Friday morning and he was accommodating about that.

I went out to Wichita Falls, Texas to purchase a classic vehicle and I needed it transported to my house here in Washington. I'm a veteran and when I saw SGT, I was drawn to the title. It gave off the assumption that it was a veteran-owned company, which was the very first question that I asked. Working with them was perfect. The driver was exceptional. The cost and the quality of service mirrored up excellently. I feel like a winner. It was just a wonderful experience.

I was trying to find a competitive price. I got a lower price with SGT and they had good reviews online. They followed up too. The service and the interaction were perfect. The pickup was in Park City, Utah and the drop-off was in Albany, New York. The driver told me a giant parking lot to meet at in my city just off the interstate, so it was very easy to find. He communicated with me an hour before he arrived and told me his ETA. We were there a few minutes from each other. We talked to him for a while and he was nice. He walked around the vehicle and went over every little thing that was previously there with us. It was supposed to take three to seven days for my daughter's car to get there but it took three days. I had a good experience all in all. SGT had good communication. The prices are fair and they're reliable.

The rep we talked to was pretty good. But the driver was pretty rude. We had a friend helping us out and she has two little kids. He refused to go off the main street to pick up the car which is just down a normal street. Our friend had to convince him to do that. He wanted her to leave her kids in the car in the middle of summer at a gas station while she went down the street to go get a car. He finally went to go with her to the car to do that. After that, it was fine. But that was a little disappointing. Other than that, the vehicle got there just fine and the price was competitive.

SGT’s website was easy to access and their price was in the range. The pickup was good but I was trying to interact with the driver and that interaction only came later when the car was about to be delivered in the day. In between, I did not hear anything. I thought my flight from Sunnyvale to Austin would be a direct transport but that took to Las Vegas. So probably they went there but it was completely off route. So, it was a little bit not good.

They did a good job. SGT was one of the few that agreed to a short window of three days, so it all went well. The only issue it that the back of the car, when we got it, was full of bugs but it's minor stuff.

The vehicle showed up the way it was supposed to in the condition it was supposed to. The person who was doing the delivery kept in contact with me, and let me know where they were at and when they expected delivery, which was on time. Everything worked out fine.

I transported a car through SGT Auto from Central Florida to Colorado Springs, Colorado, which was about 1,800 miles. The driver was good and from pick-up to delivery, the transport took four days which wasn't too bad.

I filled out the request online and it was within a few days that the reps from SGT came and picked up the vehicle at my house in Harmony, Pennsylvania and had it in Boca Raton, Florida within four days. It was very fast. The driver called me when they were picking up the vehicle and stayed in an area that was relatively close to my house. So, they picked it up first thing in the morning. When I asked the dispatcher to give me a little bit of a heads up because I was at my office, which is about 40 minutes away, to be able to get back, they said they would be able to give me at least an hour's notice. And then all of a sudden, the driver was calling me saying he would be at my house in 20 minutes. So, I had to stop, drop, and run back. But it still worked out fine.

My experience with SGT was great. Their customer service was good. They followed up with me after. They were very thorough. The driver who picked up the vehicle was great, too. He was a very nice man. The vehicle was also there earlier than what they said.

SGT Auto Transport was open to negotiate and give me a good deal. They did a good job connecting me with the drivers and keeping me up-to-date where my vehicle was at. It was a smooth transition. I would definitely use them again if I ever had to move.

Setting up the transport was smooth all the way. I talked to the rep on the phone and did some searching on the internet. They responded very quickly and we set up the deal. The movers picked the vehicle up in Lubbock Texas and brought it to Tucson in Arizona. I was following it the whole way and they didn't stop except for gas. The drivers came late at night. He called me on the phone and told me he was arriving. He had a very long rig and so he couldn't get in the rural area where I live. He stayed out on the road and I met him at the driveway. I walked with him down to the end of my driveway and he saw that he could turn the rig around at the end. So he pulled in and unloaded the car. He was absolutely terrific and he handled the car beautifully. He took off his belt and his shoes to get in the car and unload it so that he wouldn't get the car dirty or scratch it. That was very impressive.

I was moving from Maryland to Oregon for work. I scheduled the transport and at the end of that week, they came to pick up the vehicle. I saw the trailer, the man came off, took pictures, signed all the paperwork, then they dropped the vehicle off about two weeks later in Oregon. It was fast, and the cost was fine. The people were really good communicators too. We weren't sure if schedule that the vehicle gonna was get there was gonna be accurate or not, but they communicated thoroughly throughout.

I requested to fill the car up with stuff and they accommodated that. That was great because I had a bunch of stuff that I also wanted to ship like personal items. I was really happy about that. They added the price based on weight, which was totally understandable. They didn't have any information that I was loading up the car during the phone call. But they were nice and double-checked it. They quickly confirmed, "Oh, yes. I checked with them and they said that that was arranged." They were good with that. For the delivery, they gave me a call 30 minutes in advance and told me where to meet them. It was great. My dad did the drop-off and loved the driver so much that my dad asked me to give him a hug when he arrived.

I was able to get the contract done without any problems. Everything went just as planned. They were easy to work with.

SGT Auto got to me within the timeframe that was stated. Everything went smoothly and seamlessly. It was a great experience. The communication was great. They answered my questions very promptly. If the rep didn't know the answer, she got straight to it and called me back within a reasonable time. I got pictures sent to me as I requested and everything was fine.

I would not deal with SGT Auto again. Everything went great with the driver. The guy was top-notch. He was very careful, cautious, kind, considerate and thoughtful. On the other hand, the guy that took my deposit spent 10 minutes on the phone with me, but he didn't follow up or call me back. He made $300 just for 10 minutes’ worth of work. The driver made 1,200. I would use the driver again, but I would never deal with the guy over the telephone because he was, “Okay, take the money and run. I gotta go.”

SGT Auto was good. Their communication was start to finish. So, everything was good. I had them transport a 2008 Ford F-350 from some place in Arizona all the way to Tampa, Florida. The driver was very professional and courteous. I got the vehicle within a week. The quality of service is good. Cost was far more than I wanted because I've had stuff shipped that way before, but I understand that's the market. Overall, it was a good experience. I'd do business with them again.

SGT is like a screening service that has relationships with a bunch of different carriers. They subcontract to different carriers based on where they're going and what the need is. Customer service was great. The quote was better than I expected. I called back for something and I got a slightly different price because I had a different person.

SGT Auto is a good company. They did the delivery in the right time. It was fast and secure and everything went okay. So, I'm satisfied. The transport went from Miami to New York, and the experience with the driver was okay. I liked the good communication with the driver, and the punctuality.

With me agreeing to pay slightly more than the average fee, the pickup and delivery date were the same day. It was a 120 mile drive between the pickup and delivery point out of state. Working with the transporter was great. I'm definitely going to be reaching out to them once more. It was 120 miles for $1,000 and that's extremely steep for an enclosed trailer. But it is what it is. I'm satisfied with the service.

The driver was pretty good about giving me a heads-up with things. The truck broke down a handful of times but they were upfront and good at contacting me with issues. He was also thorough. He took photos of anything that was an issue. He was very honest and he did a good job. The final price was exactly what they quoted me.

The delivery of my vehicle was straightforward. The driver called me when he was 15 minutes away. Because I live in an apartment complex, I was able to go out there and direct him where to go. He was really good. There wasn't much space in the parking lot, but he was able to maneuver. He had to back other cars out of the way on the trailer so he could get my car off, but it was quick and simple.

My experience with SGT was good. As far as the miles on the trip, the pricing was good. Nothing changed with the pricing too. It was an easy and successful delivery. Nothing was damaged or out of place. I would definitely recommend them to anybody.

They did a great job. Two very nice, respectable guys. They came out with a 45-foot trailer. The driver called me twice. Once when he left, and once when he arrived at our gate. He took a bunch of pictures. It was very extensive. I will definitely use them again.

SGT’s website and overall experience were better than the other companies. They were more straightforward. And after going through their website, I didn't need to know much. I knew how the process was gonna work and then, I just booked online. The price was similar to four other quotes that I got, barely $50 more or less. For pick-up, the guy called me a day early and told me he would be here the next day and he was. When he came, we took pictures and did a walk around the vehicle and made sure that everything was good. And then he picked it up. It was the same when he dropped the vehicle off. The transport took maybe two days extra than the estimated because his truck broke down somewhere near California.

SGT Auto transported two of my vehicles for me, a truck and a Volkswagen Jetta, from Pittsburgh to New Jersey. They were a little late with delivering them. They were supposed to take six hours and it ended up taking eight. They had to drop off another vehicle prior to mine but they asked me if it was okay if they dropped off the other one first and I said it was fine. But it pushed the delivery back about two hours, so if I was really a stickler, I could have complained about that. But they were respectful, so I didn't care. Also, their communication was great, so it made up for it. I was always in the loop with what was going on and where they were. Aside from that, it was a reasonable cost for the amount of mileage that the truck and car had to go and they gave me a discount on adding a second vehicle. Plus, when I had the vehicles in Pittsburgh, they were in the exact same condition as when I got them in New Jersey.

The customer service at SGT was excellent. Everything was met and fulfilled on time. The quote was fantastic. Everything was a smooth transaction when the driver came for the pickup and flawless when the car arrived.

I lived in Colorado in a small complex so I met the driver on the street to load the vehicle. It was a very similar situation here in North Carolina. But the driver was personable.

NIGHTMARE EXPERIENCE with SGT Auto Transport company. They DELIVERED MY CAR with A DEAD BATTERY and did not communicate what had happened to my car during transport. The driver was 10 hours late and chose to "jump start" my car without my permission in order to deliver it to our driveway. He knew full and well the car was not in working condition. SGT failed to communicate during transport and then refused to respond to emails and calls after I investigated the reasons behind the dead battery. I had to pay out of pocket for transportation and a new battery b/c of their actions. They moved their headquarters and I no longer see the A+ rating on their BBB profile that they are still advertising. The driver also left his personal keys in my car after her tampered with it and texted me asking me to mail them to him.

Working with the reps was very positive experience. They were very communicative. If there was some slippage, which happens, they kept me informed about it via text and telephone. The quote wasn't the cheapest but it was fair. I've shipped before with other carriers and they changed the final price from the quote, which was very upsetting. But with SGT, the quote and the final payment were identical. I was very happy with the price.

We reserved the transport online and SGT sent out an email confirmation. I called them for a couple of questions and the rep answered. It was for an explanation of the quote, what they were gonna hold till they picked up the car, and the payment due after they were done with services versus upfront. Also, we heard of other companies taking payment upfront and then not doing the services. So, the customer service was good and clear. The rep told us to call back if we had other questions. He walked me through the process of how the delivery guy was going to show up and gave us an estimate of what time it was gonna be. It was the same thing on the delivery piece. He was very knowledgeable. The quote was very reasonable especially the distance, from Texas all the way to Washington.

The reps from SGT were accommodating and the quote they provided was right in the ballpark with everyone else. But I like that they seem a little more mainstream and reputable than some of the other places. They seemed to be the most well established and the safest bet, even if they weren't necessarily the cheapest so I was more comfortable going with them than somebody else. SGT’s website doesn’t offer to set you up an account where you can check the status and all of this and that. You just have to call in, which I didn't like that much. Once my car had been picked up, there wasn't anything I could do online with it. I would always have to call customer service. But the delivery was straightforward. The driver called and had me come out and meet him. He was able to pull the vehicle right up to my apartment building.

I contracted with SGT to pick up my vehicle between Wednesday and Friday. They told me it would be picked up by Friday and when Friday came and I had heard nothing I called and was informed they had no driver to get my car but would escalate the transport. At around 12 pm they called and said if I paid an additional $300 someone would pick it up at 5pm and would deliver it in FL Monday. I resigned the new contract and when I had not heard anything I called back at 4:30 to confirm the transport would be there at 5 only to be told they had not transport and we’re still looking. It is ridiculous that they were not in contact with me at all to inform me they would not be picking up my vehicle. I feel they should let you know from the start there is no guarantee your car will be picked up in 3 days and even when they tell you 5 hours ahead of scheduled pickup they still may not show up or notify you. Poor communication!

I did everything over the phone, and the delivery went smooth. They communicated with my brother. The vehicle has been delivered to him on time, exactly when they said they would. The price was a little high, but it was fair for the market. It was actually the best quote that I’d gotten, and it was very accurate. The service was fair too. Everything went as planned.

Everything worked out great with SGT Auto Transport. I had no problems, and the driver communicated well. I made a phone call to SGT and I verified the quote that I was given. The rep explained the payment process, and it was very straightforward. He let me know what was gonna happen, timeline-wise. I got an email verifying my agreement on the terms. I e-signed and it completed it very easily.

I reached out to SGT and had them transport my Buick down here. The person who delivered the vehicle was a really great guy. He was very careful with the car and did a good job. He told me a lot and he took very good care of the vehicle. The gal that I talked to was right on top of things, calling me and letting me know what was going on. The transport took two days and it was quicker than I expected. The cost seemed low compared to the quality of service because they did a beautiful job with the car. They had it in an enclosed trailer. So, it was totally protected. It was an all-around good experience. They're professional and courteous.

The transport was easy. I called SGT Auto Transport. They said, “Okay. We’ll pick it up between these dates.” They called me the day before and said, “We're gonna pick it up tomorrow.” And got it the same day. The courier-driver showed up 8:30 at night and unloaded the car. I gave him the money order, and he was good to go.

Not sure I can put into words the experience I had with this joke of an operation. I set up a pick up from CT to FLORIDA and these clowns the day before the transport called and said the delivery company they hired fell through and a new provider was going to be available for an additional $200. Classic!! After having no other choice I agreed to the extortion. Day of pickup another carrier fell through and a new carrier can come the following day for another $100. I negotiated it down $50 the least they could do!!!

Everything was wonderful with SGT Auto. The driver was perfect. The vehicle was delivered in the same condition as they picked it up.

SGT was very responsive and they always kept in touch. We always had contact with the driver and they came even earlier than they said. They delivered the car to the door. I'm very happy with them. We transported three cars. Two were transported in one shot and then we shipped one more car a month later. All cars had no damage. The moves weren't the cheapest, but the prices were comparable. I paid 200 or 300 extra for express delivery on one of the cars, which was well worth it because otherwise, I will have to pay that for the rentals. I was expecting some delays but SGT held their end of the deal. The broker fee was paid up front and the rest was paid on delivery so I didn't have to pay $2,000 when I made the call. It was very convenient and easy.

I bought a car out of state and I was researching a variety of different options. SGT had solid reviews and had a good price point and those made me choose SGT. I contacted them via phone and set up the purchase of the services. The rep was helpful. He answered my questions and gave me a review of the steps to expect. The calls I had subsequently with other representatives were all positive as well. The quote was competitive and it remained accurate. The rep outlined the different payment options that were available and it was all good.

The customer service was fantastic. The quote was fair and the delivery was timely.

SGT had immediate availability. They had a very professional demeanor. They were also very communicative. Initially, they thought that they would be able to get it assigned to one driver, but then that driver wasn't available. But they kept me in the loop on all the changes and then they rapidly found another driver that they could use. Their quote also seemed really fair. Everything went great with the pickup and delivery. Their website was also very easy to navigate.

It was a relatively easy and pain-free experience with SGT. They were on time. I had no concerns over delays. Everything was as expected. It was the same driver that picked it up and that dropped it off. My son was happy with the driver. We come from the same country. We were both **. So, that was a cool little connection that we all had.

SGT Auto is awesome. The price is good and they deliver on time. I like them.

SGT Auto was very detailed and patient in answering all my questions 'cause it was my first time talking to a shipping company to ship my car to another state. Since it was my first time using a car shipping company, I took a lot of photos on the site. I wanted to make sure my car was good and it would be in the same condition as I left it in. But the driver was a bit impatient. He felt that I didn't trust him enough with my car. He seemed to be unhappy that I was documenting everything and asking him questions as well. I asked him if I could see his identification and he was upset by this. I did not receive any correspondence during the transport but he brought the car directly in front of the house. It came exactly as we shipped it. Setting everything up was very smooth, even in the end signing the papers.

Choose SGT Auto Transport without making any hesitation. I got my car in time. It was very smooth. The communication was the most important. And it was nice. Pick-up point was in Pennsylvania. And drop-off was in Atlanta, Georgia. The car got shipped in two days. But I was there until three or four days. So, I got it picked up after four days. Ahead of time when the car was picked up, I got a call. So, I was there while dropping off and picking up the car. The best part was I got the car after I reached the destination because there was no one on my behalf to pick up it. So, I wanted it to come after I arrived. And that's what happened. I'm very happy with it. The vehicle condition was as good as it was at the time of the pick-up. It was properly handled.

SGT sent out an inquiry about what I needed and I filled it out, and they were able to get me back a price fairly quickly. They weren't the most expensive nor the cheapest. But they were right in the middle. They kept me in touch with the whole process. They let me know who the driver was gonna be and when the driver was going to get there. There are so many things that are out there. I didn't know who the heck to trust and I felt like I could trust SGT.

I was very satisfied with SGT Auto, and I liked my whole experience with them. They were very professional and quick, and it was a competitive price. I was traveling and my 2015 Hyundai Sonata broke down. I needed a way to get it back home. I was eight hours' drive away, and it was a weekend trip, so I couldn't just take it to some repair shop over there when I was having to leave a few days after. I called AAA, and they said it's gonna cost $3,000 for them to tow it. I called SGT, and they quoted me somewhere between 700 and 800 to have my car transported. It's a lot better than $3,000. The onboarding process could have been made easier though.

My wife and I have two cars. We drove one and we shipped one across the country. It was my third transport service, and setting it up with SGT Auto was quite easy on their website. I liked the price too. They communicated with me as the date that we pegged drew near, and they gave me a window. Their driver was available within that window and met me where we had to meet. He had room to get the car loaded, and in a matter of 30 minutes, it was loaded and gone. It was quite simple. The transport was from Seattle to Tulsa, Oklahoma, and we had a contact point because we were not gonna get here as soon as the car.

Setting up the transport with SGT Auto was quick. They kept it simple. Maybe because it wasn't my first rodeo. I have gone with two companies only (mostly with Sherpa) and they're very much the same. Sherpa takes a more personal approach. Not just the business approach. With SGT Auto, the delivery was okay. They brought it directly. The problem was in the cooperation with the driver. He refused to assist. For example, I like to cover my vehicles when they're transported. I was not there when the driver picked up the vehicle and he refused to put a cover on it. This cover that I have has a bit of cushion on it, so in case it gets hit by a pebble or hail, it won't cause damage. It has to be quite a big rock and going at a very fast speed to cause any kind of damage. The driver just said, "No, we don't do that." He also forgot to give me a copy of the bill of lading. It seemed like he was in a rush. He was sweating.

My car was damage during shipping on 8/6/2023 and Mike refused to pay for the damages. Never use this transport company. They are a bunch of LIARS!!!! It was scheduled to be picked up on August 4 and it wasn’t picked up until 8/6.

The guy that SGT hired was a little hard to deal with. I told them that the vehicle didn't run and the guy was under the assumption it did. He wanted to charge us extra money to put it on his truck bed with a tow. I didn't feel like I needed to pay that but the guy wouldn't release my vehicle unless we did. I gave him like $100. That aside, he got the product here in one piece, so I was overall happy.

I purchased a vehicle in an auction, and I needed it to be transported from Houston to San Antonio. I went to the internet and I started getting estimates on the price. I spoke personally with one of SGT's people and he convinced me that they're the best people to deal with. That's how we ended up getting the service from them. The quote was a bit high for me, but it was okay. Everybody else was higher than the quote that I got from SGT. When I was setting up the transport, I worked with a good rep. He was pleasant on the details and he was always in contact with me.

I got in touch with somebody from a moving company and we set up a time and place to meet. We ended up meeting in a grocery store parking lot because me and my husband live in military housing. It was a very simple transfer. The car was ready in a matter of days. So, it was a very pleasant experience. We also filled 100 pounds of things in the back of the car and everything was totally fine. If I had to move cross-country and ship a car again, I would definitely go with SGT because they do a great job. I email them and they are very responsive.

Everybody at SGT was helpful. They tried to accommodate my needs. For the drop off I had suggested parking on a road parallel to the entrance of my condo. The driver was excellent. I'd rehire them. The cost was a little bit disappointing though. It increased based on the cost of gas. But it doesn't go up that much in two months.

James was the guy who helped me out. He was very respectful and nice. It was a very easy process. Everything seemed to go very well. They picked up and delivered on time. I was home when they picked up the car and I got a call from the driver that he was waiting outside and we met up. The original truck that he brought did not fit the car, but I just left it parked outside, and then about an hour later, I noticed it was gone. So I assumed he went back to get another truck and loaded the car onto the truck then.

SGT kept in contact with me for my car transport. They got in contact with me with a person towards the last four days and that person came through on time. They picked up my car and took my car all the way to Arizona where it was supposed to be reached. A family member picked it up perfectly fine, and there weren't any issues. There was a slight sort of issue, but that was because of my end. They contacted and they were very understanding. I fixed it, and everything else worked out fine. Whenever I worked with somebody at SGT, they always gave an appropriate answer. It was understandable, and it didn't seem like it was made up at the moment. So that's pretty important. They always gave information that helped.

We've used SGT before and we had a good experience. So we did it again. Everything was good. It was pretty fast. SGT communicates well. They're very reliable and timely.

I needed to pick up a car from a short-term internship that my daughter had. We used SGT to get the car there two months before. We used them again and it was easy to set it up. But it was frustrating how they coordinated the pick-up and drop-off. I needed the car picked up on a certain date because my daughter needed to be out of her apartment. I ended up doing a guaranteed pick-up for a little bit more money. But just texted like the day before, and it was like, "Okay. We're gonna be there in 20 minutes." I just wished the dispatch coordination was a little more communicative.

SGT wasn't the cheapest nor the most expensive and I was very satisfied with their services. The driver was extremely nice and knowledgeable. So, everything was pleasant and went well. I had to meet the driver when the vehicle was delivered but that wasn't a problem.

I had a good experience with SGT. Customer service was good and the move was on time. There was no external damage to the car. So, it was all good and I was happy with the service.

They provide excellent service and for good value. I was able to ship things inside my car but not more than 100 lbs. The company that brought my vehicle from Ohio was good.

I asked a lot of questions and the reps from SGT were able to answer them all, so I felt comfortable with them. I also looked them up on the Better Business Bureau. The driver was wonderful. He introduced himself a couple of days before the transport and then, he kept me posted on his route here. He was very nice when we met him to give him the car. He kept in contact for the drop-off as well.

I went on the Better Business Bureau to check out SGT auto and some of the comments that they got weren't too good, but I still went out on a limb and decided to go with them. And I'm glad I did. When I reached out to them, the person I talked to was very nice. He stayed on the phone with me while he sent me a contract to sign and the bill of lading was very clear. It was such a smooth process and the driver was awesome. We put AirTags in the car so that I could keep track of where the car was at at all times but the communication was awesome. I am going to be using them again next week.

The transport from Colorado to Michigan went perfectly. The guy showed up when he said he would. He texted me that he would be there the next day when he came to pick it up, which was on Wednesday. He also texted me that he was gonna be 20 minutes late because of traffic, which he was right on the dot when he got there. I got here on Thursday, and he texted me that he would be bringing my car on Friday and that he would be there at 2 o'clock. He was there before 2:00. Overall, transporting the car was better than driving it by myself, and I’d do it again. I had one other quote from the moving company that was moving my furniture as well and this was about 100 bucks cheaper.

Dealing with the driver was good. The vehicle was delivered to my home but they missed the driveway and they went over a little bit in the ditch.

SGT was given to me by a friend who had used the service and she was satisfied. I used it and gave it to a friend of mine who used it and we were satisfied as well. Setting it up wasn’t a major thing and it worked very smoothly.

I paid $1325 for my car to be shipped NJ-TX and received my car 5 days after the delivery date which cost me an additional $400 for a car rental. After reaching out to SGT regarding the matter they negotiated a $50 refund. Then the driver tells my wife he’ll issue her a $200 cash refund but shows up with $100. Regardless, SGT is the broker which they can care less what happens once they received payment. Also, I had to pay in full upfront which it states 0 upfront. Just a horrible experience. $1600 for a simple shipment. Scam!

The reps explained how much I could carry in the car without being charged extra and gave me the relative dates that they would be transporting it. I was left with no questions which was good. The movers called and gave me plenty of lead time. I lived on a hill on an alley and so during pickup, I went to the top of my street a quarter of a block away where it's flatter, and the mover was there to greet me. They did a full inspection and gave me the go ahead. Both my vehicles were picked up in Washington State and dropped off in Connecticut. The movers were slightly later than they originally said, but it wasn't a big deal. They kept in contact.

I was satisfied with SGT Auto Transport. The scheduling was when it was supposed to be. The only complaint that I have is when I was scheduling my order and then talking to them, I could hardly understand them because they didn't talk good English. The driver was fine, except I could hardly talk to him. It was a good experience except for communication.

SGT did a really good job. They had a truck that had an issue and they found somebody else that works within the organization. The bigger truck couldn't get there so they had another truck. They were there on time the next day. I was very pleased with them. They seemed to do what they said. They also communicated very well with me on this project.

SGT Auto was super quick and readily available. They had open dates and slots to come get the car, which was nice. The cost seems to be fair as well, especially 'cause I have an enclosed trailer. The guy I bought the car from was at the pick-up, and he said everything went smoothly. The delivery was fine too. They were nice and unloaded the car safely.

I was looking up reputable companies on the internet. We got a few quotes from a couple of different companies and it seemed like SGT had the best reputation for the money. It was a very easy and straightforward process. It was simple from start to finish. The website was simple but effective and nothing over the top. It's easy to follow and easy to work. You just tell them what day you want the car to be picked up and they take it from there. The cost was a fair price for what they're doing. My Jeep Gladiator was to be shipped from Colorado to Ohio. That was a good deal then. They offered both covered and uncovered transport. It was an added cost for a completely enclosed trailer so I didn’t choose that option. I just chose a standard trailer.

Tl;Dr - SGT hides behind "the fine print". SGT has shady payment practices and doesn't provide full documentation. I received great customer service until the car was actually dispatched and SGT made their money. When the carrier delivered my car, he demanded me to pay him in cash. I may have agreed to split payment, but I never agreed to pay anything in cash. I communicated this over the phone when speaking with booking agents. I submitted the first credit card payment when requested and was expecting to pay the final $200 again on my credit card. In fact, I specifically booked with SGT because I was under the impression that I could pay the whole thing by credit card.

I did not fall for this tactic and refused to use them as the vendor for my shipment. I signed a shipping agreement on last Tuesday, two days before the 1st day of availability. Maybe it's common amongst these types of companies but they did not looks for any carriers until the first day of availability essentially giving you no chance for a pick up on that day. The agent originally told me that if the vehicle is available in Thurs, they will have it picked up between Thurs and Sat and will have it delivered in the 31st. I was later told, that Sat pick up is not an option so it would be Thurs, Fri or Monday. I get an auto message on Sunday that they missed the 3 day window and are "working hard" on I match me up with a driver. Ok, fine I get it, Sat is not a business day so I will let it slide.

I requested a quote to have my car transported from Arizona to Pennsylvania. They gave me a quote, which was a little less than some I got. They gave me a pick up date. The day before the scheduled pick up date I got a call from the driver confirming he would be picking up my car the next day and would call 30 minutes before he arrived. He arrived when he said he would and my car was picked up with no problems. My account was charged the quoted price. I was able to phone them and talk to a rep. without being on hold for hours. My car was delivered at the location selected 5 days later in perfect condition. I was 110% satisfied with every aspect of our transaction. They are the BEST.

SGT Auto Transport scheduled/arranged THM San Diego to transport my brand new truck. THM damaged my vehicle and did NOT have insurance coverage to transport automobiles. SGT did it NOT fully pre-screen for insurance coverage as they stated on their website and phone conversations. I am very disappointed with SGT’s business operation. I have full documentation of everything involving this issue. I paid to have my vehicle repaired out of my own pocket. This is bad business practice. SGT Auto Transport should be liable for the damages since they hired a company without insurance.

When you call their number, be ready to wait at least 30 min with a background audio promising: 24/7 services, which is not true; they promise quality service, which doesn't happen when the one thing you need: transport the vehicle, doesn't happen.

Beware that SGT Auto transport does not actually transport your vehicle. They hire 3rd party consumers to do the transport. Our car was damaged in transit and they told us it is our responsibility to collect from a company THEY hired. I just got my car back from the shop but still have not been paid for the damages. Can not get phone calls returned, they give excuses as to why they haven’t paid it. We were told we needed to collect the deductible from the 3rd party (Top One LLC) company ourselves.

Setting up the transport with SGT was good. The pickup and drop-off points were both 10 minutes away from my house because the drivers couldn't drive a truck to my house, which makes sense. The transport took at least four days and the driver was nice. He gave me a date and then he showed up on that date. I just met him 10 minutes away at a parking lot when he did the delivery. I gave him the money and I was on my way. I was charged exactly what SGT said they would.

I was told by SGT that I could fill up the back seat, just nothing in the passenger and the driver seat. Then when the company called to confirm the pick-up time, they said that the only place where items can be were in the trunk. I had already had the car loaded. So, had they not been so flexible with me, I would have been very upset with SGT. But, luckily, the gentleman from Bid I spoke to was very flexible and let me get by with what I had already loaded into the vehicle.

The representative at SGT was very good and friendly. The driver was great. I talked to him for a little while, and he was very friendly. He called me. We had a small issue, but that was resolved on my end. The delivery was quicker than I thought. The car was brought right at the front door. When I got here, he was already unloading the vehicle. SGT is very professional.

SGT has very high marks from me. I was new to the process and I was fairly impressed with how simple they made it. I had a couple of hiccups throughout the process on my end, timing-wise., and those were handled without issue. The driver arrived at the time he said he would after we arranged it via one to one text. He delivered in less time than I was told to provide for a window, which was a good thing. The drop-off went well. As far as pricing, SGT hit the mark. I was billed what they said I would be.

When I called to order the move, they said they would pick up the car at my house and deliver it to my door. That wasn't the case. They wanted me to drive 15 minutes away from the house. They also wanted to deliver it at 6 in the morning when I was told they only work business hours. Luckily, I was able to get somebody only after 9 o'clock. That was misleading. Other than that, everything else went perfectly and the things in there were safe.

Everything was really smooth with SGT. They delivered my vehicle 1,500 miles away, from New York to Texas, and it took six days. The driver's communication was great and we had no problems.

I had a straightforward experience with SGT from scheduling to delivery. They called me with the estimated arrival time. I also called them, and they worked with the changes that I had. The whole transport process was easy once I submitted everything. If I were to ever buy something to ship again, I would do it again with SGT.

I would recommend SGT highly, especially if they get the same driver we got. He was thorough and took lots of pictures. He was really professional.

SGT Auto Transport gave me an enclosed one. It was a fair price and they showed up on time. I flew out there to meet with the owner and the driver. They said window of 48 hours and he showed up while I was there. But they should have called an hour before they got there. They called me and said, "We'll be there in 15 minutes," and it was a commercial location. We're in the Bronx, but it could be hectic. So, I wanted to get them back on the highway. We set up to a place where there's room. But they called 10 minutes before. Other than that, everything was done fine and they did a great job. The car came without a scratch on it.

The reliability and the guaranteed pickup were my two considerations on going with SGT and I would recommend them for any car transport whatsoever to anyone because it's really good. The process was a little bit unnerving at first because they couldn't book the actual driver. I had a narrow time frame because I had booked my flight beforehand and I wanted to make sure that I was there for the pickup and delivery. But they were able to get the booking.

The rep contacted me and walked me through the process. She was really helpful and the process was shockingly easy. She set everything up for me and asked me a couple of questions about the van. But the driver didn't speak English. So, we whipped out our phones, hit Google Translate and talked back and forth like that. But he was super friendly and he really took care of the van. The cost was exactly the same as the quote. SGT is outstanding. I've never shipped the van before, but they made it so easy.

My experience with SGT was straightforward. I just followed the website. The communication between me and the driver was straightforward as well. I received my vehicle in good condition. The cost was fair too.

I reached out to SGT about how they go about the transport. They were quick to respond to my questions. It was pretty easy. The pick-up was in Scottsdale, Arizona and the drop-off was in Camdenton, Missouri. SGT quoted me three to four business days. They picked up the car on a Monday afternoon and it was there at the destination by Wednesday.

I ran into a bit of a timing issue because the day they were originally gonna deliver, the vehicle had an engagement. So, we had to reschedule for the morning and it worked out fine. The rep did a good job. At one point, I had to follow up with them, but it was not a big deal. The driver was good. Once I got his number, he was responsive and kept me up to date. We had a little hiccup because they were gonna deliver it on a Thursday evening but I had a previous engagement. But they rescheduled the delivery for the next morning which was better. I got my vehicle in perfect condition and there weren't any surprises with the bill.

I called SGT and talked with their representative. They walked me through the process of how much it was going to be. I saw other bids while I was there and liked their process in regards to how they facilitated the conversation, pickup and drop-off. It was plus or minus three days whatever date I picked and they were very amicable if I wanted to change it. As long as they didn’t call me within that plus/minus three days, I could change it to whatever date I wanted. I had to change my pickup date, so I thought it would work very well. The quote was fair and right on par with other auto transporters in the area.

I didn't want to drive so using SGT Auto Transport was the best way to go. I was okay with the price. I had the phone number of the driver. I could locate where they were. I have a friend that lives seven miles away from the place that I moved to, so the driver was able to take my car to my friend's house, which was nice.

SGT Auto was excellent. They were responsive and very quick. Also, the communication with the driver was great.

I blew the engine in my car in Montana and I live in Michigan. I had to fly back home because it was gonna take four weeks to get the car fixed. I didn't wanna drive back out there and get it. I emailed SGT Auto and got a quote then somebody called me from there. I asked him six million questions and he answered them all to my satisfaction. He was very patient and informative so I was extremely happy. The quote I was given was right in the ballpark of the other quotes that I had gotten.

SGT Auto Transport was quick, efficient and fairly reasonable. The lady initiated and got the move set up for me. It was easy. My car was transported to the destination quickly. The delivery company that took my order was nice. They didn't speak English. But the car made it safely to my home. I expected to pay thousands of dollars, when in return, it was only $600. It was low for what it was. So, I was surprised.

I called SGT Auto Transport, figured out how they worked. They always answered the phone, which is very nice. They're not always first language English speakers. So, that could be a stumbling block depending on who I got. Because each time I called, I got a different representative. But each of them was very knowledgeable. Some people have better personalities than others. Some are slower and more willing to explain, where others are quicker. But they explained it well. Their price was right that I went ahead and booked with them. I was glad I did, because it was seamless.

Setting up transport with SGT was easy. I put all the information into uShip and they bid it. I accepted it. Somebody reached out to me a day later. They picked the vehicle up two days later. Their communication was great. The driver kept me up to date when he was two hours away, one hour away and a half-hour away. We met him, loaded up, and went home. He was great. They delivered it to an intermediary for me. They dropped it off, gave them the keys, walked around and made sure everything was okay. And off they went. We'd use them again for sure. They did what they said they were gonna do in a timely fashion.

Company never delivered my car to the final address. They sent it to storage 100mi (200 round trip) away after trying to deliver it 4 days early (my time window was 7-9 days as I wouldn’t be there to receive the delivery then told me to pay the shipper to get it to my house. No one has kept up with the issue nor have they offered solutions. I’ve offered numerous options to rectify the problem but they refused. I’ve spent hours on the phone with them to no avail.

The driver who did the transport lives in the next little city over from me. So he was available and he did everything right. He was real professional. We already sent the money out there. So when he got the car, he unloaded it and he did everything he said he was gonna do in the time he said he was gonna do it. I’m living on a cul-de-sac and he knew how to get out.

I submitted a request online, and the quoting process seemed straightforward. Ultimately, it was approved, so SGT Auto gave me a call for the fine details, then provided the services as necessary. The delivery driver was great. They were expected to show up within a certain day and time, and they showed up on time. The delivery driver called me about an hour before and asked for a bit of clarification on where we expected him to park and unload. He was very friendly and helpful while he was here and got unloaded efficiently. He then passed along the keys to me, and everything was all set.

SGT Auto sent a very reliable young man. He checked my vehicle very carefully. Then we gave the car to him and asked him to be careful with our car for sure. His attitude and the way that he dressed himself and maintained the vehicle made us feel more confident. This was the first time we ever shipped our car from El Paso to New Jersey. The service was very helpful. In the end, he did ship the car as promised and everything was in good one piece. We are happy with it. In the future, if we need to have our car shipped again, I would recommend their service. In addition to the gentleman who drove the car, the customer service that picked up our phone call and arranged our orders was also very good. I didn't need to spell the address for the rep. We could communicate. This was good enough.

Scheduling the transport with SGT went well. The only thing was the transport company was an hour late on picking it up. But the fellow who drove the truck was very easy to talk to. He knew his business. The transport took six days which was what was quoted. I would recommend SGT to anybody who's gonna do a transport. The rates were reasonable for a 1,400-mile transport job. I put a Tile in the car months ago, so we tracked the car as to where it went. That was a lot of fun to watch.

They called when they were nearby and the day that the car was gonna be delivered. But in-between, I wasn't able to track it which I was a little frustrated with because online, it looked like I'd be able to. I had to call a few times to make sure that someone was gonna call me. When the driver called me to arrange a pickup, he asked me how much I paid SGT. When I told him, he said, "Wow, wow, wow." I expected it to be on one of those transports with cars on it. But when they showed up at my parents', there was this long flat bed with a tractor, and my car at the very end just strapped on. For the cost, it was not what I expected.

We needed to transport a car and I looked SGT up on the internet, and compared a few and decided that I'll give them a shot due to the timing, price and because they could do the enclosed trailer for me. The pickup point was in Sheridan, Wyoming. Drop-off point was in Temecula, California. They were gonna pick it up on Friday and deliver it on Monday, but they didn't do that. They showed up on Saturday. I couldn't believe how fast they got there. The drivers was a father and son team. They were very nice, and, apparently, they switched off on the driving. They even stopped in LA and did something else and apologized for being late. I was thinking, "Late? You're early." Because I got a long drive, they parked on the street and offloaded it and drove it up the hill for me. Overall, my experience was good from start to finish.

We were moving, so I needed to get one of my cars down here. We didn't feel like driving down. We had SGT move it from New Hampshire to Florida. We looked through some Google searches. It seemed like they were one of the more highly rated companies. The sign up was great. It was very easy and we were able to accomplish it very fast. I got contacted a little later in the process than I thought I would, but we did get contacted within the time frame when they said they would pick up the car. Then, the pick-up happened very quickly. We didn't have to do much. So, it was a great experience. The driver was good. It was only a 10-minute interaction where he just came and took the car, loaded it on his truck, and took off. Everything went as planned, and I would you tell a friend to use SGT.

SGT was able to give me quick service and it was a good value compared to other competitors. It was easy to set up the transport. Someone called me right away. They followed up the next day when they would be picking up the vehicle. They were in communication with me the whole time. They sent text message updates of where they were at, and when they were estimating that it was gonna be there. On Sunday when it arrived, they let me know when it was arriving and to where I could have someone meet them. The people that were transporting the vehicle actually lived in Utah. So they knew the area that it was coming to. It arrived a day early. It was really good service.

They did what they were supposed to do and they gave me a discount. The only thing was that they stated that it was door-to-door delivery and it wasn't. It was not a big deal, but still, my daughter had to drive not far. She had to arrange that and it wasn't expected.

A lot of my transport setup with SGT was done online and their website was pretty good. I didn't have too much problem. Then I spoke to somebody to confirm things and the details were explained clearly. For the pickup, the street was too narrow and the truck couldn't come into the development. But it worked out and the meeting place was only one block away. The same thing happened for the delivery. The transport took a couple of days and the vehicle arrived a day earlier. The cost was fair, too.

It was a good experience with SGT Auto Transport. I didn't face any hiccups. They were there on schedule. They took the car and delivered it. Two of my colleagues ended up using SGT after I recommended them to do that. The only thing is, during the last delivery, I didn't get a proper invoice that would say how much I paid and that I owed nothing. I got an invoice of what I paid directly to SGT which was $229. But I did not get an invoice for what I paid to the delivery guy which was $500. This was my moving expense for my job relocation. I had to give proof of purchase to my employer, and I did not have that for $500.